Reviews of Farquhar Chrysler Dodge Jeep Ram (Car Concessionaire)

Jessa Sobczuk

Beautiful new space!

Darrell Deibel

The place is nice.

Jonathan H

Service dept is great at taking care of your issues.

Sherri Brouse

I had an amazing experience dealing with one of the sales representatives. All of the staff was genuinely nice and offered water, coffee, muffins etc... Sales rep. was very intuitive & listened to what I wanted. He didn't try to sell me something I wasn't interested in or that was out of my price range. Overall Experience was a 10+

James Aldridge

Went for a oil change today. They were quick and the service was awesome

mark lebel

They could at least fill up your gas tank when you buy a new truck

Jeffrey Mayhew

Did all my recalls free of charge, fixed egr valve /gasket and tie rods and haven't had any problems so repair was successful.

Joseph W

Credit score is the Holy Grail at that place .Don't even try unless you have a unicorn credit score. Nice rides tho...

dB

A little greasy (pun intended, yet not to make light of my most recent visit). In my experience, unless you were received by a staff member with integrity (who mysteriously disappeared before they moved to their new location), they are looking to grab cash.

Cal Cross

Great Dealership!

Peter Lewis

Excellent customer service and new location on Trout Lake road opening in February

AshtonL

Fun

brodie turner

Quick tune ups, nice staff

Jessica Ouellette

Great staff, super friendly and helpful. Bought my van there a few years ago and always go there with my service questions, etc I'll definitely be going back when it's time for a new vehicle

Graham Hanson

Garbage service. Went there to buy a Jeep Gladiator Rubicon, already had one picked out from their inventory. Nobody at reception, and after I wandered around looking interested for 40 minutes and not one person even bothered to ask what I wanted, I gave up and left. Drove to Toronto and bought one there instead. Got three steps into the dealership down there before someone offered to help me.

TeejayTDI

Fantastic sales department, but the service department is lacking. Even the service advisor recognized the problem wasn't fixed as he explained what the tech did.

muriel brown

Fast friendly service and reasonablely priced

Gr3gl

Nice atmosphere but wait time for 2 pricey pieces of plastic was 20 minutes

Seb R

Don’t buy your vehicle. 3.7 stars review is the level of service you will be getting after your vehicle fails and need service

stnoFx_0

Owners of Chrysler Group cars, trucks and SUVs are reporting serious problems with the automaker’s uConnect technology. The automaker boasts that its uConnect infotainment system provides convenient and seamless integration between mobile devices and the vehicles’ onboard stereo, navigation and electronic controls systems. While the uConnect technology has become a prominent feature of the automakers’ advertising and marketing campaigns, the reality for consumers is far different. Owners of Chrysler Group vehicles have experienced a long history of problems with the uConnect technology, and an unsatisfactory response from the manufacturer and its network of dealers. Across the country, drivers have reported chronic problems with uConnect screens locking up and blacking out, causing key electronic functions like climate control, Bluetooth connections, hands-free calling, navigation and other functions to suddenly cease. Vehicles equipped with the defective screens include the Chrysler 300, Dodge Charger, Dodge Journey, Dodge Viper, RAM pickups, Jeeps and other models. Vehicle owners have reported a range of problems, including: Stereo systems randomly changing channels and volume levels increasing or decreasing without warning. GPS navigation systems reverting to old and outdated maps. Air conditioning and heating functions becoming inoperable. uConnect screens freezing or turning off completely. Wireless hotspots and Bluetooth technology not functioning. In addition to not functioning as promised, the defective electronic systems can cause drivers to lose focus on driving operations and create a safety hazard. While the defective electronics have been the subject of more than a dozen internal service bulletins, the automaker has been unable to fix the problems in many cases. Frustrated vehicle owners report the automaker unwilling or unable to resolve their concerns. The Lanier law Firm has filed a class-action lawsuit on behalf of owners of Chrysler Group vehicles who have been affected by the defective uConnect technology. The lawsuit charges that the Chrysler Group – also known as FCA US LLC – participated in false marketing and breached warranties by selling the defective vehicles to unsuspecting consumers across the country. Below are the affected vehicle models listed by year: 2011 Model Year Chrysler 300 Dodge Charger Dodge Journey 2012 Model Year Chrysler 300 Dodge Charger Dodge Journey 2013 Model Year Chrysler 300 Dodge Charger Dodge Dart Dodge Durango Dodge Journey Dodge Viper Jeep Cherokee Jeep Grand Cherokee Ram 1500 through 5500 2014 Model Year Chrysler 300 Dodge Charger Dodge Dart Dodge Durango Dodge Journey Dodge Viper Jeep Cherokee Jeep Grand Cherokee Ram 1500 through 5500 2015 Model Year Chrysler 200 Chrysler 300 Dodge Challenger Dodge Charger Dodge Dart Dodge Durango Dodge Journey Dodge Viper Jeep Cherokee Jeep Grand Cherokee RAM 1500 through 5500 2016 Model Year Chrysler 200 Chrysler 300 Dodge Challenger Dodge Charger Dodge Dart Dodge Durango Dodge Viper Jeep Cherokee Jeep Grand Cherokee Ram 1500 through 5500 The uConnect radio makes the vehicles vulnerable to malicious computer hacks, endangering the passengers and lowering the vehicle's value.

Kyle Laplante

Always excellent service. Even with non Chrysler brands, shop is trustworthy and efficient. Lounge is comfortable if waiting on vehicle or shuttle service available within town. Will continue to receive my business.

Darren Renaud

Always the best service

RANDO LANE

Reasonable sale stuff wasn't very friendly though

Loren Barnes

Very professional and friendly

Joe Morris

Very slow prevent others from you

PETER Parks

Excellent Service

Joshua Bettiol

Haven't been overly satisfied with the service we have received. Sure they have a nice brand new building, but some times it's the little things that count. For spending over a thousand dollars repairing a vehicle.. you think a quick wash would be easy. I don't know if I'm expecting too much.

Denis Chaput

Friendly and respectful staff

Horsse Network

Hahahahaha!!! You actually lost a sale today because your salesman CARL was a douchbag! I know he's been there for a long time, but sometimes it's time to thin the heard. Have fun looking out the window in front of you Carl, because you're watching the money walk away. Carl, you are the epidemy of the car sale industry. Learn how to treat people. I think maybe you have been doing it for way to long. It's 2016!!! People are educated and deserve respect. You sir, have neither of those qualities. Again I reiterate, 2016. Social Media is a beautiful thing. Or a hurtful one. Have a great day!

Kay Stoltenhoff

Great service, Friendly atmosphere,

Joy Commanda

Money hungry thriving place. They say the fix something charge u then when You go back for the same problem they charge you again saying they never fixed it the first time. They did an alignment on my car and some other work but when I picked it up it was still pulling to the right. Waiting until after the holidays to call them about it as I knew they wouldn’t of gotten me in there until after new years and they are telling me they would not of let the car leave if it was still pulling saying I must of hit snow bank. I never hit anything and they did let it leave the shop while it was pulling but I am the liar as their staff are all trained to know better.. worst place ever I have never felt so ripped off by a company before in my life. All the care about is the money and find new ways to overcharge you for work that should already of been done.

Brian Doyon

Great service, and they take the time to find a deal that works for you

Dianne Hanson

The folks here have always been amazing to me. Great service and always With a smile!!

Jennafer and Jason Lapierre

Dealt with Jordan Seguin in the sales department. He was friendly, polite and knowledgeable about the products. If you are looking for a Chrysler product in the North Bay area I recommend seeing Jordan at Farquhar!

Miss Kk

Nice cars and great costumer service

Dawson Brown

My experience at this location has been, by orders of magnitude, one of the worst if not THE worst customer service i have ever encountered. The lack of communication between the techs, service department operators, front office personnel and customer is honestly embarrassing. I should not have to wait for two hours to get my tires and oil changed, and i definitely should not have to come in on my own accord and ask about my vehicle after those two hours only to find out my vehicle has not even yet been serviced. Being a professional my self i can not fathom how the individuals at this establishment could let this happen. It is not the customer’s responsibility to find out what is happening (or not happening in my case) with their car when it’s in for service.

Jason Dixon Topaloff

I can't thank the technicians and service people enough, walked in with suspension issues and 45 mins later, the issue was repaired and I'm on my way...the staff here are amazing and I can't thank you all enough

robertralger

Efficient group. Always solve my issues. Pleasure to go there.

Dennis Spencer

Good place had what I was looking for

Thomas Larivee

Good costumer service no clue on repairs

Norman

I had a pretty awful experience with this place. Carl for one is one of the worst sales reps I have ever dealt with. He's rude and unprofessional. I bought a car at MyCar.ca and can't believe the different experience I had. I will NEVER buy or recommend Farquar to anyone ever. How this place is still running after reading all these awful comments beats me.

Darkwater North

Excellent service as always this dealership is the BEST you can trust them and the selection of vehicles is getting better and better TRX in the show room for example!!!!

Clayton Randall

all I can say is this.... the service department is great. they really make an effort to work with you, and make sure you're happy when you walk out the door. the sales and customer care-less...well, that's a completely different story and are directly responsible for the rating I've given.

Banani Poodle

Take your business elsewhere!! You have been warned. Unless you like having your vehicle in shop for days without a phone call or getting attitude from and being hung up on by service staff (namly Denise) and a manager that supports this behavior (Jamie). There are a surprising amount of bad customer experience stories about this place, ask around and see for yourself! I hope you heed my warning and that I was able to save you some major headaches. Cheers!

mike turgeon

Worst vehicle shopping experience we have encountered. We left this dealership after the sales rep repeatedly ignored our family requirements for a vehicle and tried to tell us what we needed, even after we told him what he was trying to sell us was inadequate. He did not want to bring a vehicle in because they needed to liquidate the on site assets. Needless to say we left this dealer and spent our money elsewhere. We have had to have service performed there (all recalls) on our new vehicle that has resulted in our radio being rendered inoperative due to technician error. Damage to our dashboard due to technician error Damage to our dashboard bezel due to technician error. They replaced the radio, repaired the dashboard "as best we can" but damage is still visible they replaced the damaged bezel with an other bezel with flaws in its finish. The service manager ordered a replacement bezel about a year ago and we still have not had that issue resolved. In our opinion you should run the other way

J Macdubh

My pickup got towed in here December 12, was there until December 30th, spent $7500 on an oil cooler, egr cooler, rad hoses, fuel pump, oil change and transmission svc. The reservoir for the coolant was still dirty with oil from the oil cooler failure; they didn’t clean it; I was charged for an oil change that never happened ($150 for oil that magically disappeared in 2 weeks which I have confirmed with another Dodge dealership I have no leaks) the service writer Dennis promised his dealership would help out righting what wasn’t done properly but when it came time to buck up, he and his boss had excuses and obfuscation and nothing else. All done, I spent around $13000 to get my Ecodiesel back to running right because Farquhar didn’t do a proper job in the first place. That includes towing, vehicle rent, parts, labor and repairs. Thanks Farquhar for wasting my time and money!

Arsène Lupin

I was on the road and one of my 4x4 front wheel axle bearing broke. I went to their location and they fixed me up right away. It saved me from a pile of extra cost related to this problem and stress. I highly recommend these guys, they are courteous, professionals and readily available to help clients....thank you so much!!

Nancy Grame

This place is just wants your money and not wanting to fix the problem. After multiple visits we're still having problems. AVOID THIS PLACE AT ALL COSTS.....BRUTAL SERVICE and Incompetent Techs!!!!

JD Carlyle

RECALL COMPLETED WITHOUT ISSUES

Stacey Degagne

My husband bought a 2017 dodge. We bought extended warenty packages. Our car broke down twice. We had to cover rental cost because we did not but their gold package. The insurance package would not cover rental cost. The service technicican stated the car appointment was on a Monday that I would keep boosting my car over the weekend or bascically pay my own rental. My car has 40700 kilometers . Buyer beware. I wound not recommend this dealership or car product.

elmogravelle

Friendly atmosphere

Alicia Mangar

Worse place l've ever had to deal with in any DEALERSHIP. THEY LIE AND SAY THEY CALLED YOU WHEN THEY NEVER DID! IM NOT FINISHED WITH THEM YET!!

Barbara Barrett

Had to stand and wait at the service counter for 3-4 minutes and I was the only one there. Somebody walking by told me someone would be with me shortly. There was two people working there and they would just walk by me. Finally someone came and asked me what I wanted. Told them and they said I would have to get the vin # of the vehicle and I told them the color of the vehicle from my sales receipt and all the recent vehicles were that color. Not good enough and I should go back to where I bought the vehicle. Gave me a price for the paint anyway and when I got home I priced it at the original dealership and it was $5.00 cheaper so I ordered it from them. It was like this employee didn't like to deal with a woman and I didn't know what I was talking about. Will not ever be going back to them for anything ever.

Chona Araya

I will recommend it's the best car dealer.

Josh D

how do you put negative 5 stars

Cynthia Robinson

Great place. Infortunately the car i wanted was already gone :(

Eric Marshall

Beth was great the little short guy talked like i wasnt right beside him argueing with a customers opinion to where they want to ring business workers neck isnt a good way to sell vehicles

William Fillier

Just went in for their $40 express oil change. Let's just say it didn't come to $40. Because I apparently use very uncommon oil in my 2012 Grand Caravan SE of 5W30. So I was instead charged $69.66 for my oil change. This was without my knowledge that they were charging me significantly more for my oil change than the $40 + tax I was quoted.

Mark Warriner

Fantastic! Staff (Peter B.) was Outstanding. Went above and beyond in taking care of my wife and I. Would highly recommend seeing Peter Balen for purchasing your next vehicle.

Mike Jeffery

Great place to work excellent co-workers.

james latour

Great service

David Paquette

FCA recalls (3 of them) done in just over an hour on our 2014 Ram 1500 with the EcoDiesel engine. Truck runs well. Service representative Denis was easy to deal with.

doug mackenzie

Great selection

Angela Pitts

Awesome service!

Jason Belanger

Complete disregard for covid. Every person I interacted with today was unmasked. I won't be back.

cybil gordon

April 17th, hundreds of kilometers from home, our van began to malfunction. Phoned the nearest Chrysler dealership and Kyle promptly and professionally responded to our emergency. Service desk and technical staff were professional, efficient and courteous. Extremely satisfied with the entire experience.

tess olinger

Long waiting time. Just to check out a recall. People ignored me although i bought 2 vehicles there 1 year ago

Dator Rivett

Gotta say the people are pretty good at this dealership...friendly and professional, But the establishment seems ill-prepared to service my dodge promaster in a timely fashion. Between back ordered parts, a little sloppy work, bearings that need to be sent away to press, specific technicians taking days off,etc,etc ...my fleet vehicle will be overpriced in billing and 3 weeks in the shop. Very frustrated trying to get through to staff that time is money when it spends extra days off the road.

Dave Bruneau

They wanted to change all the inector in my truck for 15k without being shure if the teuck would start ,i decided to bring it to a diesel mechanic and got it fix for 700.

Robert Mcneill

Excellent

Bethann Schnell

Not only do I work here, but I just purchased my winter car here! I decided to give a review to let people know that I work with a very hard working, caring team that are truly wonderful people! It's a great place to work and a great place to purchase/service your vehicle. I am proud to work for a family owned business that gives back to the North Bay community!

Anthony Giordano

Nice new facility, quick service.

C Gally

I was not very impressed with the sales department. Not the most respectful bunch I have met. It felt like they were in a big hurry to make the sale; EX: as opposed to going through the actual truck with me they simply made me sign off on a checklist sheet stating it had been done. They really try to belittle you during the negotiation process, at first they basically laughed at me and said my offer was out to lunch however I ended up signing very close to my original offer. Stick to your guns, don't be pressured to overpay. I also was not very pleased to find out my new truck only had half a tank of gas. I would have assumed that the purchase of a new $50K + truck would have came with a full tank of gas. lol Overall this was probably the worst dealership I have ever done business with, not customer friendly at all. All they want is your money!!!

Daryl Austin

Worst ever. Charged me 115 an hour to basically tell me what i went in for. Neither door works. One flys open( even when moving ) the other doesn't open at all. Took it in and its worse then b4. Door light is on all the time and interior light is on unless you shut thumbnail switch to off then you have no dash lights which were working b4.

craig farmer

I’m not from the area and was experiencing truck problems passing through, I would have been stranded for 3 days if they had not have helped me in such short notice. While my truck was getting work done I decided to shop around and Donald was extremely helpful and knew what he was talking about, everyone was extremely helpful.

Peter McKenny

Brought truck in for a recall Asked the service guy to have someone appraise it while it's there and I'll pick it up that night. He told me I would have to ask them myself. I did not buy the truck here because of their attitudes and have told the service manager of this and why. So when I pick up the truck the appraisal was not done and I had to spend an additional 1/2hr waiting for the sales guy to look it over and fill out forms. Got a call the next day to let me know what it's worth. Basically I was not given a value only told that because of the run around I have been given I could write my own ticket. Sounds like more run around because I'm sure they won't agree to $40,000.

Jon Smith

This place is awesome. First truck I bought I went in for used one and came out with new one. Second truck went in for an oil change and came out with a new truck. The deals were so good I couldn’t say no. The trucks have been awesome. I have sent many people in they have been blown away at the outstanding pricing. Drive in oil change is fast. My other vehicle, a decrepit Ford Escape, is getting older and this place will be my first place I shop.

Terry Prabuki

Bright, Clean showroom! This company cares about it's presentation!

Steph Anie

Great staff, great service. They work hard for each clients specific needs

Lorraine Chamberlain

Always a pleasure dealing with the service crew at the North Bay Farquhar location!

Kyle Van der Most

Salesman are great so so service department

Jerry Firlotte

Awesome people to deal with

Robicheau Towing (Robicheau Towing)

I've been with Chrysler for years and this is my 1st time dealing with parts and service that have no clue. About a simple part need to train people I just had a simple question but nobody could answer

Kristian Primeau

I visited the parts and service bay I love there customer service always being personable and friendly they are fast and reliable I would recommend anyone to go to the parts and service.... The dealership in general I had an issue when buying a truck but I'm not Here to put down a business but the service I got from one of the salesmen weren't the best.

Josh Doucette

Made an appointment to test drive a vehicle, only to find out when I get there that they thought they sold it. The salesman I had been dealing with then proceeded to take another customer for a test drive and left me there hanging. Wasn't offered so much as an apology. I was already on the fence about this dealership, from what others have told me. From this experience, I will not be going back in the foreseeable future.

king steveno

Paid for my tires to get balanced, they left the old weights on and just added more to balance them? (I have pictures in case they want to comment that this didn't happen) Also, had an appointment for 1pm they didn't look at it until 1:49pm. Second time they have done this to me and second time I have been there. My tires didn't fit my truck, which was 100% my fault, but I was given my tires back unbalanced and charged for all 4 balanced. The explanation was that they balanced them, the weights fell off when they tried to put the tires on, and then just left them unbalanced because they already balanced them?? That was the explanation I got. Although most of the people were friendly and trying to be helpful, I feel all old weights should have been removed before rebalancing, and in my opinion, they should have given me back 4 balanced tires considering I paid for that. I honestly expect more from a dealership.

Eric Davis

Great customer service until I made a deposit, at which point I received snarky responses to my questions, was told multiple times I would be contacted and then was not, and ultimately when I cancelled the transaction and was picking up my trade-in the ownership was not returned to me. Rather than have someone deliver it back to me I had to send someone from my office to pick it up. The cherry on top is the entire time they knew I was in the market for two additional vehicles, yet once that deposit was down they couldn't bother to treat me with respect. So that's three potential sales and I get treated with disrespect. When I finally turned to Mac Lang's in Sundridge the sales staff actually apologized on behalf of Farquhar's and beat the price Farquhar's had given me. Moral of the story, save yourself the wasted time and avoid the disrespect, spend the extra gas to travel to Mac Lang's in Sundridge.

Keith Stephens

After driving 4 plus hours to pick up a vehicle we purchased at this dealership all they had to do was install 2 tires they received at 9am that morning, after waiting 3 hours for them to install them they told us that someone would do it after lunch and that the vehicle would be ready around 2pm, having a 4hr drive home we decided to take the tires with us and do the install our self, we also decided to get an oil change on our vehicle we drove up while we waited, about an hour after the change was done they came back and asked for our vehicle because they did not know if they installed the correct filter. I do have to say the sale staff was nice but this dealership is so unorganized, I can't see any reason why I would ever want to trust them with a large purchase again, if you go there make sure they do everything before you pay them.

Charlene Lefebvre

Karl is a great saleman been there for years and knows his stuff

brian furchner

Really bad customer service for repair. They love your money but don't want to explain the reason your vehicle needs the same issues repaired. Head office is no help if out of warranty

Douglas Willis

Quick, friendly and knowledgeable

Josh Durdin

Super expensive, save your pennies

Don Turner

Quickly replaced my whole engine ! Thanks to Dennis in service ????

Chris U

Great service

Mike

Excellant service, polite and courteous. Thanks

Richard Williams

This place is a joke. I spoke online and said i knew the model and spec of the car i wanted. I said that i didn't want to waste my time coming to the showroom if we couldn't sort it today. I was told to come down, which i did half an hour before closing and I was turned away by a sales rep who basically couldn't be bothered and wanted to go home. Waste of time. I was warned about this place and i should have listened!

Steve Delmas

Worst experience I've ever had with a dealership. We priced out a new ram with Donna. We priced out a few used ones as well. After pricing out other options we found a much better offer at Mac Langs. When we called Donna she berated my girlfriend for 10 minutes on the phone and basically called her stupid for not buying from them. Once my girlfriend got off the phone she then called my cellphone and berated me. She threatened to take me to court after about five minutes of abuse over the phone. Being a little bit put off by your attitude I called her manager and made a complaint until he started getting upset when we mentioned that we had found a better deal at Mac langs. Over all a horrible experience. If you want to be treated with respect, this is not the dealership for you. Will never go back.

Gerry Legro

Don't expect warranty at Farquhar, service department sux.

Leonard Robinson

Been dealing with them for 20 yrs. Still a glitch i would like to settle. Dont know if it will happen. Bought 4 new truck rams since 2005 & a 2016 in 2018 !! Cant see why certain problems arent under warranty after reporting issues 5 mts after being bought. I even took the gold extra coverage. Maybe yous can settle it. PS. Im still within yrs coverage & kilometer requirement.

Matt Cross

Fantastic, brand new dealership, amazing new dodge trucks and line of fiat cars

Alex Jeffery

Hire some new staff in your service department. It's not rocket science.

Steph Perron

The sales team were very pleasant to work with and patient as I went in there not knowing what I wanted. I looked at quite a few different options and ended up custom ordering exactly what I wanted. Kudos to Jaycen, Donald, Patty and the team!

Lexie Bouchard

The man mike thats in the shop area was very awesome to deal with.

gary sheppard

bought a truck online and it was ready when I got there..Good job to all

Char Young

Found problem quickly & repaired immediately. All staff r very helpful & friendly.

Vicky Snell

Mike and Cal are very kind and careing they go beyond what is expected..will definetly send people to them

Clayton Ralph

Some warranty work done. Shuttle service is good. Drop off box good for people working regular day hours. All good for this first visit.