Reviews of Mike Knapp Ford (Car Concessionaire)

Christine Raby

Awesome service here! And prices aren't nearly as bad at the dealership that I remember from years ago. Definitely going back! Highly recommend!

Kaitlynn Green

Great service. Very accommodating and easy to work with. Thank you for making my car maintenance simple!

Brett Scholl

Thank you Jon Bergeron for all your hard work and the five star experience purchasing a New Ford has never been so easy from top to bottom.????

Carol West

Best in service

Roland Gaudet

My Dad went in for oil change Found out there was a recall on my dad's car..steering box mount screws plus leaking wheel bearing on driver side Everything was fixed n' no problems with the bill ????

Heather Dilts-Baiano

For the first time ever, I had my car serviced by a dealership. I had the best experience at Mike Knapp's. The service was prompt, friendly, and all my questions were answered. From scheduling the appt, to picking up the car, everything went smooth and painlessly. My car is running beautifully and any issues were definitely taken care of. Thanks so much, guys!

Zoris Oreillias

Friendly, informative and pleasant people.

Mariela Nieves Quintana

It's always a pleasure to take my car to Mike Knapp for service.

Tammy Lavigne

We purchased our F150 with Christopher Van Wiechen. He found us the right truck with all the right options for us. Lisa Lampman made it all happen (financed and warranted). We couldn't be happier! ???? Thx Mike Knapp Ford

gord whalen

Oh so mad !!

Lloyd Blackmore

Friendly, honest and up front. They're right there's no pressure to buy.

Lauren Hall

The staff are friendly, professional and helpful. I was interested in a vehicle that they didn’t have available on the lot, and they inquired with multiple dealerships to bring it in - it was there within 7 days! End to end this experience was wonderful. Open communication, and they listened. I knew what I wanted when I walked in and they were realistic when managing my expectations. This is the best car buying experience I’ve had, and I’m very thankful!

Michael Phelan

Good salesman and manager put together a deal and package that worked for me. Thank You.

Sneaky Goozack

Got my mustang from here and love it. Everyone is nice and friendly and if you want a ford in the niagara region Mike Knapp is the place to go.

Max Power

I went in looking for a Explorer, Black with the sport appearance package as there was one on the website. I took my wife’s winter beater, drove around the used lot and found it but it was sold. Went walking around to see if there was another one on the lot, while my friend was looking for a new or a lease return F150. After several minutes of walking around someone finally came out of the office to ask what we were looking for, and when I said, he confirmed it was the one that had sold the previous day, and before my friend could ask about an F150, he was gone. Crossed the street (with the wife’s beater Saturn) and started walking the new vehicles, found a new Explorer and asked about maybe getting a 2017. We were directed back across the street, but we were already there and didn’t get any help or suggestions. So we left. The moral of the story...don’t roll into the dealership in an old, under $5000 and expect to get treated like a valuable customer.

Eric Tang

Good customer service. Steve is very professional and helpful. Highly recommended to buy a car there.

Michelle VanderVelde

The car-buying experience went well and the service people are great. Just was disappointed that when we purchased the vehicle, two recalls that were already on the vehicle were never disclosed.

matthew bezo

Worst customer service I've ever had. Go in for a trunk alignment and then they messed it up even more causing damage to my vehicle in 4 spots and then proceed to tell me they arnt going to fix it properly and that I will see the painted spots and told me just a warning that you will see a little shadowing to where we painted...cant believe how much this dealer has messed up my car. Then they try and turn it around on me. Dont bring any vehicle you care about here because most likely they will find a way to make your problems even worst.

Michelle Osborne

I have never had issues at Mike Knapp. Sales and Service have made me a happy person every time.

Jackie George

Hi Mike....hope you are having a good Friday. Everyone loves Fridays. I must say from the time Spencer and I arrived on the lot Joe was full of information and motivation....all while wearing a big smile. Keep smiling Joe.. and Mike..thanks for crunching those numbers making it possible for us to drive that beautiful Ford Escape off the lot. Thanks again Spencer and Jackie

Shams AbuBakr

Good

Kirsten Hansen

Thank you service department at MK ford . Awesome service like always ..

N Yarrow

Very happy , excellent service

Maria Orsini

Great efficient service. Found multiple financing options to suit my needs.

Full Send Films

Complete unacceptable with William from parts and service. I dont have enough room to write my experience with him. Thank God now I dont have to deal with him when Somethinh goes wrong with my car. First and last time I ever deal with Ford.

George Coombs

Diane was a great salesperson

marty macmillan

William is great made my wife experience very pleasurable

Trevor Crozier

Thanks for the new Ford 150xl Sean!

Rocco Portolesi

I always said that the worst part of the car buying experience is dealing with a car dealership. Well, I will no longer be saying that thanks to the friendly professionals at Mike Knapp Ford. Purchasing a new car has never been so easy for me. I was in at 9:00 am and out by 10 am with a great deal in hand, for a new '21 Ford F-150. Joe Scozzafava was the sales person I dealt with. I've never met a more transparent and honest sales pro than this guy. If you're in the market for a new Ford, you need to look him up. Joe worked very hard to get the deal done for me and was also successful in securing my vehicle for a timely delivery in this very turbulent market. I'm not the most loyal guy when it comes to my purchases as a consumer but I will certainly be going to Joe @ Mike Knapp Ford for all my future automotive purchases.

Steve R

Horrible. First I made an appointment to bring my work van into Mike Knapp. i called Monday and the earliest they could get me in was Friday. I made the appointment for 8am. I showed up at 7:45 am Friday and waited at the service desk until the advisors had finished their personal conversations Then they told me there was no record of my appointment, but not to worry they would be able to fit me in. At 4 pm i called to find out if my van was done, only to find out it was just brought in the shop and now they would need it for longer and it would be completed Monday. Monday at 4 :45 I picked it up and within 2 kms of the dealership the tire monitor light came on. I called the dealership back the next day and they told me to bring it back at 7:30am the following day, and they would reset the light. Well i went back this morning and on the service door it says 7:30-5 for hours of operation. People were inside just not letting me and other customers in. I guess 7:30 is an estimate of when they open. So I finally get inside and tell the service advisor my winter tires they installed are not right and he proceeds to tell me they are too busy to repair it, and i need to make an appointment again. I told him i called the day before and the lady on the phone told me to come at 7:30 am. He told me they don’t have any technicians starting until 8 am. I looked at my receipt and found they even gave another customers bill from a 2018 ford focus to me. I understand sometimes things go wrong but this is incompetence at the highest level here. I Have always used Brock ford and was very happy with them but they were not able to install my winter tires for 2 weeks. I wished I had waited for them. I will go to Brock Ford to get the tires fixed properly This is my first visit to Mike Knapp and will be my last.

Simon Jerome

Friendly efficient and professional service. Car wash even with a basic works package a great touch.

Kathy Young

Very pleased with my visit to Mike Knapp Ford Sales on December 20 - got "The Works Economy Package" which I get twice a year when my tires get changed. My snow tires were put on and everything else checked out. I was given a ride home and back again to pick up my car in a very short period of time. Excellent service.

Ian Gonsalves

The best dealership I've ever dealt with. Used car department is great!

Chris Greene

Work was done very satisfactorily. Would have liked a review of any future work that needed to be done based on the work report. Bill as always was cheerful and helpful.

Kevin DeGazio

This place refused to look at my 2020 F350 with an Alignment issue. This is a factory defect that my truck had from day one They wanted to charge me for the alignment.

Sandra Osborn

Great experience at Mike Knapp Ford!! Liked the fact that Sean wasn't a pushy sales man but made us feel at home instead. Would highly recommend anyone at Mike Knapp Ford.

Brenda Chisholm

Great service! Wonderful personnel!

Carla Busnarda

Extremely quick, knowledgeable, and friendly service ????

Meghan Kelly

I love my escape and cant wait to get anothet one!

Randall Garrett

While driving our 2015 FLEX, it lost power and had to pull over. The motor was still running but didn't respond to the gas pedal. The info screen showed a wrench icon with a note to read the manual. The manual indicated "Power trane or AWD...See Dealer. I went to Mike Knapp Ford and they diagnosed the problem as the throttle body, which they replaced. I was totally surprised that I didn't have to wait for them to order a replacement, as they had one in stock. Great service! When I went on the internet to post my experience on the Ford Flex owners site, I read a number of comments from Flex owners who had the same problem and who indicated that they had to wait up to 6 weeks for the part at their dealer because the throttle bodies were on backorder.

Frances Thomas

Excellent service department. Dissatisfied with our sales rep.

Patterson Photo333

Best Ford dealership for service that I've ever been to. The service advisor was awesome. William was honest, he explained everything and even made me laugh a couple times...I was really concerned about my car (what was wrong and what it was going to cost) and he helped me to not be so worried. His customer service is why I will definitely return.

A Timmins

Great service on a brake problem. Courteous and super fast. William Sanders kept me informed as to the progress of my F150 truck and was very nice.

Olya Glotka

Great service. Very accommodating. Super happy with our used Ford C-max we recently purchased. Mark was incredibly accommodating and helpful!

Tim Hoyle

Great experience would recommend coming here in the future.

Paul Labelle

Amazing service from start to finish! They know what putting the customer first is and always are friendly and courteous! Wouldnt take my vehicle anywhere else!

Mike Barlow

Went in looking for a truck advertised on the web site only to find it had sold earlier that day. Mark took the time to help me find and secure exactly what I wanted from available inventory across the province. In less than a week I was driving away in my new F-150. I couldn't be happier!

Klapaucius

Friendly staff, but appointment times are more guidelines than actual times.

Michelle Horton

Service was great I was expected to be there longer how ever they were prepared to give me a car to be back to for my son .. car was washed and done quickly serivice was top notch

Rodney Wolfendale

Great and fast service. Courteous service advisors. Very pleased.

Wahid Hussain Hashmi

The staff is very helpful and friendly. My experience here was very positive, and I would recommend it to anyone.

Erin Staples

It was a very positive experience. The staff were very helpful and friendly and our salesman was super

Pat Duffy

Super fast service. They are very knowledgeable and friendly with a great attention to details. Thanks

Gaetan Valliere

We had a very nice interaction, dealing with Mike Knapp Ford, in the purchase of our new truck. Sean Mclaughlin and Jon Bergeron made our experience very comfortable, and pleasant, and I am sure we will be happy for years to come with our new 2020 F150. Thank you to all involved.

Jesse Chamberlain

Went to Mike Knapp Ford looking for a used pick up truck, sales rep Mike Graziotto was awesome to deal with. He answered any questions I had, very knowledgeable. If your going to Mike Knapp Ford be sure to ask for Mike Graziotto.

Joseph-Romuald Felix

Just bought my Fusion 2014 there. The staff is friendly. Sometimes you have to push a little bit to have what you want, but you will get the deal you want. Over a almost two months with my car, besides a recall that was fix few weeks ago, no problem. I will update in the future as I keep enjoying my car.

James Isbester

It was as it always is. The people are great and the service is top notch. Had free Wi-Fi and a coffee while I waited.

Andrew Sebastiano

Great thanks to Diane at Mike Knapp Ford for an excellent sales experience. She treated my dad and I like gold. Cindy in finance was also excellent to deal with. We love the new Ranger!

That Paddlin' Guy

Brought my F150 in for a rear door lock issue. Dropped the vehicle off at 9am for my appointment and was told the repair would take about 2.5 hours. The truck was not ready till after 5pm... a lot longer than 2.5 hours. As usual, service at Mike Knapp Ford was ULTRA SLOW. If an appointment is at 9am then your vehicle should be taken in for repair at that time. I was supplied with a rental because this is a recall issue but as I said above and this is for every visit I have ever had at Mike Knapp even for a simple oil change SERVICE IS SLOW... From this point I will take my vehicles there only if I have to. I am not alone in this opinion as I have friends who have said the exact same thing and they now go to Ed Learn Ford in St. Catharines for service and oil changes. Mike Knapp... you really need to work on this.

Meredith Kuipers

The whole process - from the time we pulled up to “browse” on Friday to leaving in our new F150 on Tuesday - was superb. Henry was friendly, knowledgeable, and patient with us. Cindi took the time to walk us through every possible option. And most recently, Marcus from the Service department gave reassurance to over-cautious new truck owners. We’ll be back again in future :)

Jamie Camirand

Excellent service. Went in for an oil change. Dropped off the truck the night before and by 9am got a call saying it was ready. Pricing was competitive and fair.

Jason Dalziel

Service went well. Thanks.

Valerie Rollin

I purchased my first Ford Truck from Mike Knapp Ford in June of 2015, I am very pleased to say that this has been by far the BEST vehicle/truck I have ever purchased. This is my 5th brand new vehicle since the year 2000 and all my previous vehicles were Chevy's. I visited both the Chevy dealer and Mike Knapp Ford before making my decision on a new truck this time and I have to say I was so impressed with their customer service and their knowledge of their products and I loved the feel and ride of the Ford Truck better than the ones I test drove at Chevy. The options I wanted were all included as standard vs. the Chev too which was great. Steve Doucet was the sales rep who took care of me and he was fantastic to deal with, in fact all of the staff have been fabulous to deal with. I have owned my Ford F150 now for 6 months and it has far exceeded my expectations in a vehicle. I know I made the right decision to switch to Ford. My first scheduled maintenance with them went great as well. They really have a knack for taking care of their clients!! I love my FORD and will be a repeat client for many years to come! Thank you Mike Knapp Ford!!

Abby Bullett

Go Ford all the way!!! Great Dealership!!

Matt Nault

It's 60/40. After seeing how they dealt with my friend as a customer I'd rate them less except for the fact they beat St.Catharines dealership on installing a part for me

FILIPPO

Met with Chad in Service for an appointment. He is great to deal with, super fast service and had my vehicle ready right on time. Would highly recommend!

Jack 1059

Treated me well and have followed up with phone calls to make sure I'm good with the service. Had a recall and they handled it easily. Never felt pressured. I'd recommend them.

Dave Holmes

Always a good job well done.

Denise

Dave is a outstanding saleperson. Honest and very courteous, very patient and took time to explain everything about the transaction and the new gadgets on the new Ford Edge 2019. I will not hesitate to recommend Dave Wiebe at Mike Knapp Ford to every friends and all people I know. Performance 10+

Brian Postma

After getting the run around from another dealer for over a year regarding a recall notice on my Escape, the staff at Mike Knapp dealt with the issue within 3 days of being contacted. The staff were efficient on the day of the appointment and had me out in no time. I'll definitely return here for any future work.

Ivon Ipperciel

Courteous and informative service agent.

jeff doan

Just bought a little over a week ago a 2014 jeep cherokee Henry was very professional and polite knowledgeable explained everything and Cindi in the business end was great too everything that they said they would do they did spot on i will be returning for all service on my vehicle great people to deal with and amazing service thanks again one hPpy customer ????

Ryan

Great honest service.

Karen Prine

Great experience buying a new vehicle. Our salesman Joe S. was amazing. No pressure, made us feel so comfortable. Joe was so well informed and took time to really find out what we were looking for. Introduced us to Peter the sales manager, who again was so helpful and friendly, and again no pressure. Lisa in the business office was terrific...fun, knowledgeable and absolutely helpful. We set delivery time and that appointment went perfectly...everything all prepared and Joe gave us a great orientation to our new vehicle and let us know we could contact him anytime if we had any more questions or concerns. Best car buying experience we have ever had!!!

T Perrons

William Sanders. Big man. Big personality. Straight shooter.

FEAR ACADEMY

Our sweet ride from Mike Knapp Ford!!

Brayden Houle

Almost got ran over by one of their vans (marked with the name across the side) while walking my son across the street; a car dealership that doesn't have employees that know the laws of the road. Terrible.

Winky Dee

Good bunch!

David Morris

I came from out of town and was worried my bill would be in the thousands. I’m used to paying large bills at my regular ford outlet in London (Oakridge Ford). Typically they recommend I replace my breaks and rotors almost every time I have a service appointment. Not this time. Took points off for 1) long wait, even though I had an appointment 2) the technician left oil prints on my console and a large stain on the carpeting.

Jesse Misener

Great experience buying a new car. All the staff was friendly and helpful.

Danny Di Lorenzo

Not pleased that I have the extended warranty with no deductible and that I had to pay $113 (inc. HST) for a repair. The charge was for diagnosing the problem. This is problematic because the vehicle was almost not driveable because there was a problem with the power steering. The cost of diagnosing a problem should be built into the cost of the repair and not considered an add on. As a customer who has bought a few vehicles from Mike Knapp I feel that I was ripped off. I totally understand that if I bring in a vehicle for repair and the technician diagnosis the problem and then I choose not to go through with the pair that a diagnostic charge should be levied. The repair was well done, but the process is lacking. Danny.

Glenn Hannam

Honest appraisal on my vehicle very nice to deal with them.

Frances Gervasio

Dealt initially with Mike Knapp who was exceptional. Mark Maskaluk Sales Consultant was fantastic answering questions and providing a product overview. Well Done Mike Knapp Ford !

Joel Nash

We purchased a 2015 F150 from Mike Knapp Ford. The sales team was knowledgable and seemlessly guided us through the sales process. The Finance department ensured that we had a payment option that worked with our budget. Finally the care and professionalism of the service department have bee exceptional.

J.Jones

I took in my pick up because of transmission problems. They charged me $109.00 labour, to tell me that they didn't know what was wrong and they didn't know how to fix it. I went to Gary's transmission and he knew what was wrong without looking at it and fixed the problem for $65.00. In defense of Knapp Ford, the truck was order than the mechanic. ????

Samuel Noble

Needed to get a recall service done on my car, they were friendly on the phone and were able to book me in quickly. Offered a shuttle service for me to get to and from work while they worked on my car. Shuttle service was delayed and I had to wait an hour which is why it's a four star review. They apologized for the delay and were otherwise wonderful to deal with.

John Vigliarolo

I have, in the past few months purchased a 2015 Mustang GT Convertible from your sales person, Mike Graziotto. I have to tell you what a great sales person that you have in this young man. Mike has gone above and beond the call of duty in helping me resolve a couple of minor issues that I had after purchasing the car. His ethics are just wonderful and he is to be commended on the quality of service he has shown me. Everything that he said he would do, he did it, when he said he would follow up and keep me in the loop, he did, flawlessly. I also want to thank your dealership for helping Mike, in making my purchase a very pleasant one. I would highly recommend your dealership and Mike, to anyone that I hear of, that is looking to purchase a automobile. Your sales person, Mike Graziotto, reminds me of myself when I was a young man in the automotive industry. I think he will do very well in his sales carrier. Thank you for the good service, John A. J. Vigliarolo Thunder Bay, Ontario

Kristina Toomey

Friendly, knowledgeable, and welcoming. Mike Knapp Ford is the triple threat of the dealership world. I purchased my new snow tires and rims, had my car winterized and sat down with a hot coffee and freshly baked cookie. My beautiful Bella was welcomed with open arms and was patiently waiting with me. Thank you all for a fabulous experience. Scott and the Service Team are amazing.

ilir ohri

William and the service team are truly top notch. They actually care about you and your vehicle. Whether the issue is minor, or not, they always go the extra mile to get you back on the road quickly, with superior results and even suggest the most economical avenue to pursue when expenses could mount up. We have purchased numerous vehicles from Mike Knapp and will continue to enjoy the Ford Family experience.

Shine Autos

Service department is absolutely phenomenal. Purchased a fleet of vehicles from Ian , he is absolutely one of the friendliest and patient people in the car industry. He took his time to go over all the details and made sure we experienced a “no pressure” environment. Thank you Ian for such a wonderful experience !!!

Wolfgang Schmidt

Great people to deal with. Good Service and the sales stuff takes the time to answer all questions. Made the 150 km journey to this dealer and do not regret it. Thanks

United Family Martial Arts Niagara

Mike Knapp made getting my new F150 an awesome expieriance and made the process super easy. Definetley reccomend them and their sales team! Jeremy

Dennis G

they don't know how to repair their electric cars. had to take it to Nissan to fix it.

Mike G

Great dealership...seemless transaction. Wonderful service and all around amazing experience.

Yves Bertrand

Big city pricing with small town service, loved dealing with Steve Doucet, Peter Binka and Lisa Lampman.

BIG H

They did a good job with my vechile. Just confused about the pricing. I asked for the $59.99 works package but when I paid my bill it was $109 plus tax. Was there anything extra done to my vechile without me knowing??

Sylvie P

I always get great service and advice at Mike Knapp Ford!

John Young

I was quite satisfied with the recent service interval work performed on my vehicle, especially the removal of a stain of unknown origin on a leather seat back. I was outraged, however, to discover that Ford (nothing to do with the dealer) is seeking an unconscionable fee in excess of $200.00 to update the navigation system, which, by their own admission, usually needs to be done yearly. Considering that you can buy a stand alone GPS with lifetime updates AND traffic alerts for around $300.00 Ford's cost is absolutely absurd.

MSNR INC

Chad the service advisor always takes good care of us. My wife and I have three fords and always go to Mike Knapp for our service with chads help. 5 stars

Zayn van Graan

Will not be dealing with these people again. Ordered a winter tire package and was told that they have the rims but would have to order the tires which would take 3 days to arrive. Car was booked in for Saturday morning at 9am. Was informed on Friday that the installation will have to be postponed till the following Saturday as the tires is special order. Went in the following Saturday and guess what...no tires or wheels available and Shawna that arranged everything is conveniently not available.

james _

im very happy with mike knapp ford service department i am new to mike knapp having purchased a new truck last year. i trust them .

Jamie Isherwood

First time buying a vehicle there...staff is very polite, professional, helpful and very knowledgeable. It was a pleasure dealing with Steve Doucet and Peter Binka, I highly recommend Mike Knapp Ford if your thinking of buying a new or used vehicle.

Aurrex

No pressure, easy to deal with

Jennifer Derocco

had what I was looking for

Chris Broad

Diane and Lisa went above and beyond to help us find the perfect car for our family Diane’s knowledge and patients was amazing I would recommend Diane and Knapp Ford to all my friends and family

Karen Lonergan

The staff at Mike Knapp Ford are fabulous. They were helpful, energetic and friendly. I won't buy from anyone else.

Monica Daigneault

Dropped the car off at 8am and picked it up at 9am fast efficient and reliable everything I've come to expect from Ford.

Corena Schirru

William is wonderful!

Ken Breitenbach

Friendly service. Competitive pricing

Veronica Field (VeronicatsMeow)

I've only had to bring my car in a handful of times for a couple oil changes and most recently a concern I had about my clutch... The people here are always so kind and helpful! I can't give them enough praise, it's an odd feeling when you actually LOOK for reasons to bring your car into the shop :) The folks in the service department are always putting a smile on my face! I can't say thanks enough :)

Lucas

Picked up a new bronco, already had a paint chip in it. And the bolts that hold the driver door on were finger loose… after an hour of owning the vehicle. Asked to speak with the service manager twice… that was over a week ago. Still haven’t heard anything.

Joanna Gasparotto

I needed a vehicle within a week and the sales team was so friendly and very helpful and made me feel comfortable with getting into a ford. It’s been years since I’ve driven a ford so it felt naturally based on the make, model and support for their team. Thank you!

Kevin Yagi

The persons at the service counter were friendly and professional. I received an accurate diagnosis and a fair price.

Angela

Service is very helpful. I have been taking my vehicle for at least 2 years and I always been satisfied with the service.

Hervé Therrien

I bought my first car at Mike Knapp Ford recently and the experience couldn't have been better! My saleswoman, David, made the entire experience stress free and much quicker than I could have hoped for!

Bonnie K

Great service and the purchase of a new truck was done with ease. Sean McLaughlin in sales didn't make me feel pressured and explained each detail. So far so good!

Joe Malon

friendly staff, prompt and courteous. The car was ready earlier than promised and all work done well.

Augustin Semenya

The sales consultant was helpful in my purchase of the vehicle. He followed up with several phone calls to find out how is the vehicle and my enjoying it and if there is anything he could do for me. I apprciate the follow up.

Jacob McPherson

After spending a couple weeks looking at junkers, the folks at Mike Knapps used dealership were a breath of fresh air. Simple, straightforward and relaxed, they were able to get me financing that allowed me to get into a wonderful Mazda 3 that suits my needs perfectly and right within my budget. Blair in sales and Cindy in financing got it done and got it done right, and they can probably do it for you too!

Alysha B

Would give less than a star. The service done on the vehicles is very poorly done.

SteveLydia Ellis

This was my first time purchasing a vehicle from a dealership and I had mixed feelings about it from hearing different stories from friends. I just bought a used Truck F-150 2007 from the used section of the lot. I am very pleased with the quality of the service I was provided with. The sales representative Mike Graziotto was very friendly to my wife and I he knew exactly what he was talking about and was very knowledgeable about the vehicles in the lot. I had a great experience and I would in a heart beat return to Mike Knapp Ford for another vehicle.

Jonas Veiga

We came to Mike Knapp Ford after having a horrible experience down the street at David GM Chevy. Here the staff are friendly professional and very very fast and good at their jobs , they treated me with nothing but respect from the get-go. And their cookies are awesome. :) seriously though, I would recommend this place to anyone. If you like being treated like a person and not a sale and if you are looking for an honest dealership, by all means this is the place to go. My wife and I couldn't be happier. Special thanks to Lisa, Pete and Debbie, you guys made our 1rst new car purchase fun and stress free. THANKS!! :)

Oskar Mayen

Horrible experience, I recently purchased a vehicle and i had to bring it in 5 times within a month do to their poor service. On the bill they had charged the labor on the vehicle but the work never got done. Everytime I had to CALL MYSELF to see what was going on with my vehicle and i had to call before 5pm because i knew that the mechanics were gone at 5. I would never purchase a vehicle from here again and i DO NOT RECOMMEND others to purchase a vehicle from here. i am a true client, and i am not happy with them.

Dan Ethier

Recently purchased a 2018 Focus ST through Joe at Mike Knapp Ford. Originally just went in to see what my F-150 was worth on a trade in and ended up purchasing a car the same day. I felt dealerships appraisal on truck was fair and purchase price of car equal to anyone else. Joe made the process very simple and stress free. Will definitely use Joe to purchase any future vehicles to come.

Mike Gibson

Awesome service department ????

Suzie Bolduc

Used Mike Knapp Ford Dealer were awesome!

Bryant Karner

We could not be happier with our purchase and the service at Mike Knapp Ford. We worked with Mike, Josh, and Lisa, and they were great. They answered our questions whether we contacted him via phone, text or in person. They put us at ease through the entire process and I would highly recommend them.

Hans Goersch

The people behind the service counter could be friendlier, you're already there having to spend money you don't have, you don't need attitude our lack of compassion. I feel they are not giving me all the choices available to me to get the best prices for me or the best options.

Cam McFads

Purchased a 2014 Ford Escape Titanium from Blair recently. I am very pleased with my experience at Mike Knapp Ford. When we went to view the vehicle, Blair was prepared and very polite when we arrived. Once it was decided we were to purchase the vehicle, Blair took care of everything. In just a couple days the escape was good to go! Upon a last minute inspection of the vehicle it was decided that the brake pads needed to be replaced. I didn't even know! but when I came to pickup the truck they were replaced free of charge! And the truck had a full tank of gas! Truly a no pressure and enjoyable experience, I will be referring anyone who is looking for a vehicle to Mike Knapp Ford Sales.

Carolyn Ambrose

Dave Wiebe helped us fast and professionally when we ended up needing a car quickly. We appreciated the thorough information and friendly service.

Jason Heczko

Awesome dealer to purchase a vehicle from. Henry in the sales department was great to deal with. We are 100% happy with our new F150 purchase as well 100% Happy with our overall deal experience and we will be heading back in the furfure for our next vehicle. Thx again Mike Knapp Ford dealer TEAM great job.

Tracy Gostlow

Diane was a pleasure to deal with. She took her time, was personable and remembered important details. She was so friendly and helpful. We will definitely be returning for years to come for both service and purchase. Jon was also wonderful. Highly recommend.

Joseph Grabowski

SUPER!....followed my favourite salesperson to what proved to be a wonderful dealership....very fair and accommodating.

Sean Neamtu

William at the front desk is always willing to help and ensures that all matters are dealt with in a prompt and professional manner.

Gene Sabucco

My auto purchasing experience was excellant at mike knapp ford. The personal where very friendly and helpful in getting the vehicle for me. The times i have been at the dealership for service have been great. I would recommend this dealership to anyone To Mike Knapp and his employees, keep up the good work.

Jess Haynes

Just bought a used Ford Edge from Henry. Experience was very good. Even when there was a small issue they fixed it right away. I would recommend going there.

Vince P

Excellent service...got my F150 repaired they fixed the issue so satisfied...good job guys.

Harneet Dhindsa

First time at this dealership bought 2017 f150 and not a good experience. Don't trust the salesman, confirm all the details yourself. Dealt with Ken Childs and when I called back, instead of acknowledging his mistake I was told" not much of an HECK I can do at this point my friend" because the sale was completed and they had the money. If you want trust worthy advice, don't get it from these people. Service guys were knowledgeable and friendly.

Rick Armenti

This is a great place to deal. Staff is honest and friendly. highly recommend

Vaibhav Raskar

Overall good experience while buying Ford Mustang.

Sam Pascuzzi

Great service and great coffee!

Charles Leguerrier

I had my car serviced at Mike Ford and was extremely satisfied with the service. The service clerks were very attentive.

Sal Forte

Best Ford dealership in the Niagara Region hands down! Won’t take my truck anywhere else.

Linda Ingram

Recently took our Escape in for an oil change and the service was great....just as we expected! They remain our go to Ford dealership.

Daniel Marquis

Don't stand behind warranty. Beware if you buy a focus

Lori Siddall

Just had a great experience with Mike Knapp Ford. They serviced my car on a recall. Polite friendly service.

Jacqueline Bujold

Bill at the service desk was wonderful. I kept in touch with me through the entire day. Thanks

Alperen Malkaya

Purchased a 2017 ford mustang through Steve doucet and honestly the best sales person I've ever dealt with, helped me out alot 10/10

Susan Ward

Took my Escape in for a recall issue. Staff was so very courteous and friendly, making small talk while he found my appointment in the computer (which was apparently acting up a little). Very quick with an update. Offered a free car wash too. All in all, a very pleasant experience.

Tim

Steve Doucet, best sales associate there. Works hard to get you the best deal he can.

Eric Lefebvre

Great, friendly sales people. Very trustworthy. Would recommend to anyone looking for a vehicle.

Genevieve Renee Laurin Bisson

Love the service at this location. Our household only drives Ford vehicles. We have referred many friends and family there. Ask for Peter Binka, or Debbie Buckingham!

Jordan Patterson

I bought my first car at Mike Knapp Ford recently and the experience couldn't have been better! My saleswoman, Kathy, made the entire experience stress free and much quicker than I could have hoped for! She went above and beyond her duties to ensure that I had gotten the best deal possible on my 2015 Ford Focus and that I was completely satisfied with my purchase, even after I drove it off the lot. I've definitely become a life long customer at Mike Knapp Ford and can't wait to do business with Kathy and Mike Knapp again on the next one!

Curt Solomon

I’ve taken my car to be serviced at Mike Knapp twice and both experiences have been similar. First of all, awesome people! Very nice, good to chat with, easy to understand, and they’re thorough in their explanations. On the other hand, their communication about the timeline of service is poor. The first time I visited, I was told the work would be done in 15 minutes so I waited in the waiting area. 3-4 times I was told I needed to wait just 15 minutes. I wasted two hours just sitting in the waiting area. My most recent visit was even more vague. I left the vehicle at the shop and got a lift home with the employee telling me the car would have to have to stay overnight and he’d call me in the morning. At 1400 I called the shop to find out what the story is but no one could help me. A few hours later I got the call saying the vehicle was ready. The employee told me he forgot to call me and no one gave him the message I had called earlier. It’s very unfortunate that these very nice people have a difficult time grasping time.

Colin S

All salesman cared about was month end sale which he said. They wouldn't do test drive until after contract was signed. Wanted particular colour but the got in a colour that I said I didn't want. When I came in for service, had salesman make inappropriate comment when I complained about the colour f-150 they got for me . I wouldn't recommend going this dealer.

紫苑瞹绫

Fix ur car at other place. Paid $150 for nothing.

Rick Raby

(Translated) Replace hooked me up???? (Original) Thay hooked me up????

MICHAEL SHEWAN

Great service, great team had my first oil change done after purchasing my Ford F-150 used truck as the first oil change is free. They noticed the rad fluid needed attending and had no problem resolving my issue The manager of the used vehicles ( Ian Gonsalves) is outstanding he goes beyond to ensure customer satisfaction I have found from day one this manager is friendly informative and well versed in his knowledge of the products,definitely a asset to the Mike Knapp Ford sales team. I honestly can say in all my years of purchasing vehicles I have not had someone so helpful and with so much willingness to take the time to explain things like Ian Gonsalves on my Ford F 150 even though it’s not new Great team great service great Used Car Manager..... Ian Gonsalves and the service team. Highly recommend Mike Knapp Ford and Ian Gonsalves Used Car Manager

sarah roadnight

Great sales experience. Love my new Ford!

Nimesh Joshi

Perfect dealer for FORD, with kind and co operative staff

Gabriel Moroziuk

3 days to change an alternator under warranty and tell me that the AC knobs not working isn’t covered. Charged me $120 to look at it before giving me a quote for $1,500 before tax to replace the entire heater core stating that parts had fallen off inside and was impossible to fix. Took the glovebox off in my driveway after some googling and found the technician who worked on it reinstalled a part upside down. Put the part on the right way and it snapped right in and the knobs work perfectly fine now. Called the service department with my concerns, was told the message would be passed along. 5 days later and I’ve heard nothing.

Nancy Leslie

I always get great service at Mike Knapp, but I would have appreciated a car wash with "the works" maintenance:)

Jenn Goodman

Fantastic people work here! I have been in business with them for 3 years and plan to continue for many years to come. I will always recommend these guys specifically, to friends or family. Thank you to everyone, from Mike Knapp Ford!

Dusan Cetnik

After going to several ford dealers Mike Knapp was by far the best shopping experience I've had. Friendly and knowledgeable staff. Quick and easy transaction. Special thank you to Dianne who got me out of a jam. She actually showed up with her own personal vehicle on her day off to save the day. Thanks Dianne. Highly recommend Mike Knapp Ford.

Greg D'Amico Sr

Customer service is unbelievable. Peter Binka. Ken Childs and Lisa Lampman. Very professional and caring.

Jessica LaHay

Great customer service!

Stacy Francalanza

We brought in our Ford Edge for a recalled gas tank. The service people were great as usual and took car of everything. They had it done in a day. Always great to deal with a dealership that is on the ball and knows what customer service is all about.

Julie Henriksen

Great service at Ford from Diane Vanstroe, Couldn't be happier with my fiesta ????

Heidi Munro

I love Mike Knapp Ford I will never buy a truck anywhere else or let anyone but them work on it. I like the family style feeling you get at Mike Knapp

Daniel Rodrigues

I rolled in to the used car lot to look at a pickup truck. I was greeted by a sales rep who was helpful and actually pointed me in the direction of a truck within my budget. He set the deal up and I made the purchase. When it was time to pick up the truck, it was clean and met my expectations. Now the reason for the mid-range review: Communication. The sales rep was a bit of a "close talker" (Seinfeld reference), which is a big no-no these days; he made inferences on what I read and on how "customers have no idea how much work is done to get a vehicle ready". Would I buy another vehicle from here? Absolutely... but through someone else. Side note: Service guys are awesome, but management should really be mindful of their surroundings. I (and others waiting in the service area) were able to listen and watch two managers air their disagreements. Not exactly professional.

sobin soney

Was a quick decision to go to ford. But steve made this edge titanium dream come true. Thank you steve and cindy for the outstanding customer service and approving my finances. Would recommend to anybody who likes ford. Excellent assistance

RA95

Bought a vehicle from Ian he was great to deal with and took the time to answer all my questions and concerns. I opted to go for the extended warranty as was recommended and now 2 years later I'm glad I took it as my first break down was covered no questions asked and I was given a rental until my vehicle got fixed. Thanks Ian and the Mike knapp pre-owned team for a wonderful experience

Patrick Emmerson

Was in on a Saturday for a emergency repair and William Sanders the service advisor was fantastic

Allen Young

My experience at Mike Knapp Ford has always been great. Service has always been very well taken care of. All around I’m always happy. Thanks everybody at Mike Knapp Ford keep up the good work. Merry Christmas and a happy new year to all of you at Mike at Ford sales Limited.

alan calder

I had an amazing experience at Mike Knapp ford. I was refered by family members to go and am very glad I did. I left with the exact vehical i was looking for 2016 Ford F-150 2.7 L ecoboost. Truck is amazing. My sales rep Mike Graziotto couldnt have been better. Excellent service before, during and after the sale. He was great with my young kids and was extremely energenic and positive personality. I felt like he was as excited about the truck as I was.

Stu Boyd

I recently purchased a 2017 Ford 150 from Dave Wiebe. I had been looking for a truck for over a year. Dave called me and said he had a really nice one owner truck being traded in. Ian the pre owned manager had the truck warmed up for me and was fair on the pricing. The truck was spotless and all the paper work was done quickly. I worked previously at a dealer for 24 years. The staff were kind and professional. I will be sending my friends and family to this store to buy vehicles. Thanks again Dave.

Tim Winker

Typical Dealership but Maintainance seemed good.

kim Possible

These people are a riot, they provided excellent service and were an absolute pleasure to do business with!!

Tyler Archuticz

Billy takes good care of his customers. cheers

Amanda Simpson

I had to post one star as this will not all me to post zero My step daughters car was stole due to a miss communication between there staff. When we simply asked for the $400.00 back for the charge for a new key they simply said no after admitting that their staff made the mistake. Does this show incompetence in their company, failure by the management to train their staff or the fact that they just don't care Time to talk to Ford Canada and a Lawyer

Deedra English

Best service in Niagara

WILLY Williams

Great sales rep. Great personality. Great conversation.

Joshua McKenna

Bought my 2018 Ford F-150 from here and couldn’t be happier. Purchased the full maintenance protection plan and was taken care of everytime I went in. They went above and beyond my expectations. Great service.

N. VILLELLA

We had great service from our salesman to the helpful Parts Dept . on fitting our new car with the proper snow tires & rims ! Thanks Guys , Cheers Nick & Diana

Katherine Martin

Very friendly employees and also very accommodating to my needs. A part needed to be ordered for my Escape so Mike Knapp arranged and paid for a rental for me.

Julie Roy

I loved my experience at Mike Knapp Ford. Christopher was very helpful and relaxed. I did not feel the usual pressure from consultants, especially when you are a woman. I especially love my new Edge at a fair price and awesome new color.

Lauren Smith

I have bought my last two vehicles from Mike Knapp and the experience has been great both times. I most recently bought an SUV about 2.5 weeks ago and Joe was fantastic. Everything is laid out nicely from test driving, discussing options and deals and prices etc even during a lockdown (protocols were taken seriously) and both the people I dealt with for both my vehicle purchases were honest and up front about everything. I will continue shopping for my SUVs here and will always recommend.

Chris Robb

Great dealership! Bought a used F150 Fx4 from them. Brian and Cindy bent over backyards to get me into the truck that I wanted! Thanks again for the great service!

Steve Scott

Joe was a fantastic sales advisor and set us up with exactly what we needed - Thanks!

Glenn McLeod

Very friendly and helpful. No pressure sales team made the whole experience enjoyable.

Shurland Broome

Very nice people to work with ..thank you all for the kindness specially Cindy and saleman thank u

Beau DiCicco

I recently just purchased a new 2019 escape from Mike Knapp i had an all star team duo that helped me feel the most comfortab,e i felt put of the 5 other dealerships i went to. Steve Ducet and Lisa made it happen for me and my family and we couldnt be any more happy just a great overall experiance and would recommend Mike Knapp Ford special thanks to Steve and Lisa for all your help we appreciate eveything you did to go out of your way to help us get on the road and move one step forward in life thanks again guys ! 10 out of 5 review. Yes 10

kaitlyn fleming

My wife and I bought a gmc acadia off mike knapps used car lot from our amazing sales rep Mike Graziotto. About 4 days after pick up i noticed there was something wrong with the overdrive well on the highway. We called mike and even tho it was his day off he called in to the dealership and booked us in to the shop the next day. The techs at mike knapp could not pin point the problem so they sent it to a specialist where the tranny was found to need a full rebuild. The truck was in the shop for 2 weeks waiting for parts to come in. In this time we were given a loaner car covered by mike knapp and all the repairs were covered all in all even tho we had a problem with our suv ( that was not a ford ) our sales rep as well as the hole mike knapp team bent over backwards to get our truck back to us.. Never have i had such amazing service from a car dealer A+++ guys keep up the amazing service. Mike Knapp ford will be my first stop for our next car. Amazing work guys !!!! Shawn Verhoeven

Derek Peters

I bought a 2015 mustang from your dealership a week ago and I can say nothing but good things. Blake my salesperson was very personal with me and helped make sure I got out of my previous high Intrest loan from my bmw I bought a year prior. I felt like i was the number one priorty and i know im not becuase there are other customers they have to serve too. I come from customer service my self so I get that. Everything was done in a very timely manner. Ford quality has wowed me so much that I will never buy a bmw or Audi because the interiors and price does not match all. I LOVE MY CAR.

Paul Minor

We have purchased 4 vehicles from Mike Knapp Ford and have been very satisfied with them. We have dealt with Dave Wiebe for the purchase of 3 of our vehicles and will continue to deal with him. He is a very honest person and we recommend him most highly.

Zayn Van Graan

Nice and friendly staff. Definitely recommend. If you're in the market for a new Ford, give Dave Wiebe a call. Great guy and sales man - will go the extra mile for you.

Ryan Holt

Take your vehicle here is you want to be scammed! After 2 visits for the same transmission problem they insisted that it was gone and would be over $4000. Someone else fixed it for $300. I tried to tell them that they were wrong, but they were clearly trying to rip me off.

Chris Birtles

The only thing I can say is that the service and the truck is fantastic.

Nick Chistoff

Great job!

Nancy DmytrowBilboe

I purchased my Mustang from Peter Binka and Ken Childs , they were great! Recently , I required service and Bailey, Jeff Henderson foreman and Jeff lead mechanic were helpful, informative and overall outstanding! Thank you to all

Anthony Dellemonache

Excellent buying process and customer service from start to finish when purchasing my new F-150

joseph pineda

My purchase at Mike Knapp Ford Sales was hassle-free and an enjoyable experience. Brian is professional, experienced, honest & respectful. He made sure that everything was in order - the way we agreed upon. All went well from negotiation to pick-up. Good price for my purchase and trade-in. Mike Knapp Ford is now my go-to dealership for my Ford vehicles.

Brian Mceachern

Most dishonest and sketchy dealership in Ontario, rip off artists , Will never be back there ever .

Robert Clarke

This dealership is down to earth , knowledgeable, friendly , Diane van stroe is the best keeping in touch with me to see how everthing is going with my new vehicle, not up to date to all the bells and whistles but she showed me will recommend this dealership to anyone looking for a vehicle

Daryl C

Service desk guys were great

Liliana DeAngelis

I am so greatful for Mike Knapp! I had such a great experience. The staff are friendly and very accommodating. They helped me get into a 2016 F-150. The process was smooth and quick. I highly recommend a Ford and Mike Knapp for all your Ford needs.

John O'Neal

I was very pleased with the way my visit was handled.

Brad Mowers

My first experience at this place was nothing short of amazing. Really friendly good people selling a great product. Josh got me an amazing deal on a new edge. This guy knows his stuff. great understanding of the product and communication is above and beyond. He simply just gets it done without any problems or worries at all. Josh is definitely on his A game all the time. Please don’t waist your time going anywhere else for a new or used vehicle. Thanks again to everyone involved with my vehicle purchase.

Michael Fishman

Friendly Gave all the info about our escape before we had left with it.Total understanding of the paperwork envolved. Thank you Diane

Gary Michaud

Good service. Good feedback on pending items that should be taken care of in the near future depending on you driving conditions. There should be more than one person on the service desk!

Ivan Pitre

Awesome people that helped me in a time of need

Rusty Escott

Went there to look at a used Ford Escape...saw the 2014 Hyundai Tucson...liked everything about...took it for a drive with salesman Henry.. Loved it but brakes squeaked a lot....some sand in the trunk...Henry assured me the car would be vacuum out and the brakes fixed...we made a deal on Friday...could pick up car on Tuesday....got the car on Tuesday...all nice and shiney...drove home and the breaks still squeak...car not vacuumed....called Henry and told him I would give it a few days assuming new parts were innstalled....squeaking did not go away...made a 2pm service app....got there at at 1:50pm...explained the situation to guy at the desk and got a weird look...as he sees car was safetied and new brake parts installed (supposedly)...asked for someone to come with me for a drive to listen and sure enough brakes squeaked...new parts were installed once again and problem gone....hmmm...this all took over 2hrs.... I get this car is not a Ford and probably not a priority for you to service as outside parts are required...but you should happily service what you sell...after 2hrs the desk guy handed me my keys and said its done....I asked if they washed the car but he said they don't wash cars anymore....hmmm...oh, and I vacuumed out the back myself... Not impressed at all.. Car is great though....Hyundai..

Yehya Accoumeh

I was refered to Ian the used car Manager , helped me out with selecting the perfect car for me that worked in my budget, honestly I can’t thajk you enough for this wonderful experience . I know where I’ll be buying my next car !!!

Anne Anger

Great day, bought a car, Mike Knapp Ford is a good place to shop for a vehicle. Great people, very friendly and knowledgeable.

Fred Widerick

I was looking at used cars at Mike Knapp Ford today selection not to bad different makes than just fords. The sales rep we had was very knowledgeable on all the vehicles we looked at . Yes worth going there if ur shopping for used and new as well which is on the other side of the street. easy to get to and lots of room to park and brows around. no pressure to buy.????

Rijin George

Great Dealership offered by Mike Knapp team. Special thanks to Dave. He was very pleasant and welcoming from the beginning, went beyond my expectations. Thanks to business manager Cindy for the easy approval of finance.Highly satisfied and Recommended.

Norm Gill

Difficult to make an appointment for service. Kept getting the answering service which promised to have someone phone back. Never did.

Brian Kent

Great place service and sales are great to deal with will keep coming back

Gary Vos

I have purchased many vehicles from dealerships over my past 40 years of driving and this is the first time that a dealership did not try to take advantage of me. They did not try and hide additional costs in the fine print under disguise of options that are already of the vehicle. If you want to be treated right, see Joe Scozzafava at Mike Knapp Ford to be treated as you should be. Thank you Gary.

Janis Aldred

Great service. I bought my vehicle in 2018, and Dave (salesman) still remembers me when he sees me. I also used to deal with Bill (service rep) years ago when he worked at the GM dealership in St. Catharines. He hasn't changed at all, which is a good thing. Great bunch of people, great service. I just wish I didn't get the phone call at work afterwards asking how it went....... that's annoying.

Taco

Always friendly and speedy service.

Robert Kramer

Disappointed with Service Staff. On 23 November 2016 at 2:15pm, I had an appointment to get my snow tires installed and my oil changed. While my 2015 Escape was in the service bay, I was contacted by the service department that the socket to remove the lock nuts on my tires was stripped and worn out. They told me it would cost and extra $30 to cut the nuts off and then I need to purchase replacement nuts at a cost of $44. My other choice was to order a replacement socket for $14 and come back in to put the snow tires on. They said it is common for the socket to wear out because the tires are rotated every time I bring the car in for oil changes, breaks, etc. I have only brought my vehicle to your dealership in the spring of 2016 to have my summer tires installed. My tires were only rotated at that time. My vehicle is fairly new and the socket should not have been worn out at this time. I decided to finish with the oil change and I would take my snow tires with me to find another solution. As I was driving back to Beamsville, I noticed smoke coming out the back of my vehicle. The smoke was so thick it was like the vehicle was on fire. I pulled over and checked under the hood. All seemed fine and I turned around to head back to the dealership. The smoke seemed to increase as I accelerated. As I got closer to the dealership it started to dissipate. Once back at the dealership my vehicle was immediately looked at by the technicians. They told me some oil was spilled and it was burning off as I drove. The “young technician” who did the oil change had the manager watch him clean the oil with brake free. All would be fine. I left the dealership and have not had any issues. My concern is the worn out socket and the cost to me to replace it. There may be a possibility that the “young technician” may have used an air tool with the socket and that it became “worn out” because of that. Add the fact that a lot of oil was spilled seems to support this. I am very disappointed with the service. I am glad it wasn’t my wife driving. The extra cost and billowing smoke would be too much. I made an appointment and spent over 3 hours there only to drive away disappointed. I needed to voice my displeasure with this visit because it will be my last.

Peng

Follow-up phone call from customer service is a waste of time. After giving complaints about bad wipers, nothing happened after.

Roger LaCourse

Quick waited there instead of taking a shuttle I'm totally satisfied

Paul Justus

Friendly fast service, I got the truck i wanted at an excellent price. Josh helpful in showing features of the truck.

John Di Lorenzo

Very helpful in the process and made buying a car in the COVID era very easy.

Audrey Bruce

Always great & friendly service for several years.

Gianna Orfei

I highly recommend Mike Knapp Ford as they made our dream car come true! Dealing with Brian and Cindi was very easy, fun, and comfortable... they really do go the extra mile to make things happen and make their customers happy.

Dan Greenwood

Always available and very efficient. Shuttle service is great. Well priced

Brittany P

We had Ken Childs as our sales rep. He was amazing. Highly recommend! Great people all around.

lesia hirtle

Exceptional service received from William Service advisor. Efficient, professional and friendly. Thank you !

Zack Ricci

I would not go and say that I’d be 100% satisfied with the other side of the business (Used Car side) only due to the salesman I encountered. False hope, the intensive pressure, and lack of knowledge were something that didn’t quite settle with me. Only regretting that I could of encountered with a different salesman.

George M

I purchased a 2016 Edge from Blair Clutterbuck this summer as an out of town buyer so I basically bought the vehicle sight unseen. I asked several questions specifically about accidents, rental car history and whether the vehicle had been smoked in or not. I was assured the vehicle had no accidents, rental car history and had not been smoked in (I am allergic to smoke so this is a big deal). After driving the car for about 20 minutes or so my wife and I noticed a smoke smell. I immediately called Blair and he assured me they would take care of it. To make a long story short they sent someone out to "ozone" the car and try to get the smell out, but this didn't solve the problem. I think this actually caused some respiratory problems my family is having currently. At the end of the day Mike Knapp Ford took the car back, but my wife and I suffered quite uncomfortably in the car until we could return it. Very disappointing experience and i'll never buy a car from Blair or Mike Knapp Ford again.

Kenny Kish

Excellent service very quick and accurate

Bill Marshal

Great service

N L

Good experience at Mike Knapp Ford. Dealt with salesperson steve, very flexible with different options, & fair on pricing & trade ins. Was able to settle on a new F-150 with almost all the options I was looking for. Overall , I'd recommend this dealership if looking for a new vehicle, ask for steve, he'll help you out!

Dan Krol

We are so happy with our buying experience at Mike Knapp Ford. Our sales rep, Mike Graziotto was the best. He was knowlegeable, patient with our list of questions, calls and emails were returned promptly. We would not hesitate to buy again from Mike Graziotto. It was worth the three hour drive to see him!

Bill McBay

The original sale of the truck went very smooth. The salesman Joe was very good and accommodating. However I did find that communication was very much lacking after that. I do realize the difficulties your dealership must face with the covid19 restrictions being placed on you but I do think that communication with the salesman could really improve...I was very disappointed with the purchase of my truck in that respect. I will say that with the difficulties of my purchase (the delivery of wrong truck and having to wait longer than usual) Mike Knapp Ford stepped up and provided adequate compensation...which was appreciated on my end.

Karen Medford

32 days after my 30 day warranty expired, my alternator went on my Dodge Journey....go figure. The team at the Mike Knapp service Centre handled my problem very fairly and professionally! I was very impressed with how quick they got my vehicle in and their overall Customer commitment to standard of service. I am usually very hesitant to have service done on my vehicle at a dealership, but the team made me believe in the possibility that all dealership service centre's are not ALL scammers!!! I have some hope now ????

nancy ted

everything went on schedule as planned. Thank you

Gary Gasparri

I've always had a great experience at mike knapp ford. The service department is great to work with. They listen to your concerns and deals with them.

Nichole Tober

I am over the moon since I purchased my car from Mike Knapp Ford. I had never bought from a dealer and Henry took me step by step and he got it done for me. He introduced me to Kim in finance and we are soul sisters. She broke everything down financially for me and before I knew it I had my car. I am so grateful. I also have to add that I had a coolant indicator warning come on and phoned the dealership. I dropped the car off to Aaron and he was great. He told me everything step by step and didn't make me feel bad for getting upset over an indicator light that was a warning. Aaron.i had to laugh about it and my knowledge of cars. I am so happy this crew has my back for future car maintenance. Jennifer Boekestyn

Harvey Fiander

Great service william sanders was fast and technician cody garret did a great job on truck

Linda Pate

My husband and I were looking for a used truck, and my brother recommended asking for Debbie Buckingham at Mike Knapp Ford, and we did. Once Debbie knew what we wanted , short time later we made a decision to purchase a new truck. Debbie was courteous,knowledgable , very professional, and made us feel very comfortable , the process was flawless, easy and without any pressure. We highly recommend Debbie and Mike Knapp Ford to everyone, and would definately return to purchase again. thanks Linda & Roger

D. WALES

Thanks for the great service ! Chad was very thorough and helpful !

Patricia Graham

Thank you Mike Knapp Ford for employing a wonderful representative of your company....Josh Greenall. I really love the new (Covid) way of negotiating online and then signing in person. I would highly recommend Mike Knapp Ford and especially Josh to anyone looking for a new vehicle. Thank you!!

Corey Canham

Good service.

Sylvia Tollar

I am very satisfied with Mike Knapp Ford and his staff. Sylvia

allen Gilleta

Best automotive experience. I have purchased 2 F150's from Debbie Buckingham. Everything was perfect. Debbie is very knowledgeable on all the products that Mike Knapp has to offer. I send all my friends and business partners and family to Debbie. Ask about their Friends and Family rewards program.

michel rivard

It seemed really difficult for me to buy out my lease.... enough said

A Major

Treated very good. Also saved me money. Great service

Rick Groom

I recently purchased a new F150 and found the experience was to my complete satisfaction. Everyone from the sales staff, management and owner are complete professionals. I certainly would recommend others to give Mike Knapp Ford the opportunity to help you purchase a vehicle. I will be returning in the future for my next purchase.

don weaving

Great service no surprises and very knowledgeable staff !

Clarence Evers

Bill B. in service is always the best. He listens and helps in every possible way and resolves your problem. I have never had a bad experience in service. To be honest this is the first Ford we have owned and I am just loving it. I think Ford has won us over. Clarence & Cheryl

Nathan Kashwah

Amazing place and the staff is very helpful and friendly. 1000% recommended!

Jamie Hynes

Good service!

clayton hertel

The professional service that I received while ordering my new Ford Bronco was excellent Henry my sales rep was great to work with and always made himself available to me I would call or text Henry with a question on Saturday evening, or on Sunday and we would quickly get back to me to discuss or answer my questions. The parts staff have also been great. They have been working tirelessly to find me bags for doors ( I should have ordered them with my Bronco ????) If you are looking for group of true professionals who will go out of their way to take care of all of your vehicle needs , then Mike Knapp Ford is for you! If you want a sales professional who will do what ever it takes to make sure you are happy ,then Henry is your guy!! I hope this helps anyone deciding to buy a car or who needs a team that will look after them and their vehicle.

MIKE DEMIZIO

Great experience buying here. Above and beyond service and our salesman Christopher dug deep for a great deal. Thanks, Mike D.

patricia cote

The service that my husband and I experienced was excellent you could not ask for better service the sales people there were so good and friendly and helpful When we went to pick up the truck our sales man Henry Heczko was excellent he explained everything about the truck help to setup the cell phone he was very helpful and he took his time made sure that we were comfortable with everything and he answered all your questions All the people that work at Mike Knapp Ford are friendly happy people the atmosphere is a relaxing good feeling I would highly recommend Mike Knapp's I would go there to buy all my trucks

Hank VanDerScheer

Good staff good people always looking for the best for you

Nicole Paduch

The receptionist was very nice and hilarious! Had good service and found what was wrong with my car and fixed it. I would definitely recommend them.

Lawrence Servos

low key sales, showed me exactly what i wanted, no negotiating (but the price seemed fair + fixed a ding in the back bumper (nice job))... not sure why, but had to drive back (from St. Catharines) to sign closing .., maybe that could've been done electronically?

Ken Cunningham

Great people to work with and good service. Both in the sales team and service . I have had good service in parts as well.

Dennis Roy

great service they drove me home after i dropped of my truck for a recall then called to inform me they would pick me up to get it

Joey DiPietro

Jeff in the service/parts department was great! Very helpful, knowledgeable and friendly. He helped me locate parts for my Ford, and I was taken care of quickly and felt appreciated. I would highly recommend this dealership!!! Thanks Jeff!!

Ty Mac

Came in on a time crunch of needing a new vehicle for a new job in a new province. Sean and anyone I talked to at the dealership new the crunch I was under but never made it about them and getting a deal done. The team and especially Sean and Diane always made sure if made sense to me because I gave them a budget and had to stick to it. Saying they went above and beyond is an understatement. Everyone was helpful, respectful, kind and over all made sure I was good with everything. If I could change anything I would have pulled the trigger sooner and just did the application day one. I felt at ease when at Mike Knapp Ford I felt like family and I had never done business their before ever. They didn’t push Ford is the best they told me advantages of the F-150 but didn’t talk down competition. To all that helped me and to Sean and Diane especially thank you for everything my new truck is amazing and it’s better than I expected and it seems everyone is definitely jealous of the new toy and I can’t blame them she’s beautiful.

Daniel Langille

I need to make my experience with Mike Knapp known. These guys are incredible. I had dealt with Mark Maskaluk who was my sales man and Cindi in the financing department. They were amazing. Any questions I had they were a text/email away and the response was within minutes whether it was morning noon or night. I bought an F150 and I was picky in what I wanted and they were accommodating. It took us some time to get the right truck in but once it came in the deal came together within a day and I was driving the new truck within 3 days of it landing at their location. All around great dealership and I will be recommending anyone to them.

Yvon Grise

very helpful and friendly

Lynda Campbell

Quick appointment for a minor adjustment. Handled under warranty. Friendly and fast. 5 Stars!

Stephen Burt

I was looking at a preowned vehicles. I also had a trade in. Henry Heczko helped me out. Working with him and Lisa was a painless experience. From test drive to final sale. A+ experience. Highly recommended. Thank you for all your help Henry and Lisa. PS: ask for Henry Heczko and tell him I sent you. Great people at Mike Knapp Ford.

Shaohua Sun

Bought a 2016 F150 for my cousin in February through Michael Grazioto, and had a recall services here last week. Rep here has best knowledge of the truck and excellent service! Patient, smile and very helpful from beginning to end and after!

George Wasylenko

My battery died and I was able to get immediate attention and service. It's doesn't get any better than that! Well done!

Sean Gatenby

These guys are great..initially I had a small problem with the vehicle I bought so brought it back in for for repair..this team went above and beyond doing work in the amount of 300+ bucks that wasnt at all expected..I was simply getting a repair done that was warranted and had expectations of paying for the rest..i wanted to say thanks to roger the service manager and service advisor bill for blowing my mind saying no charge and "they just wanted to make everything right" thanks guys!..no hesitation in a decision to return

Sean Bell

Sales staff was nice and friendly. Service staff were inattentive, insulting (yes personally insulted), and gave the impression that I was inconveniencing them with my business.

Paul Robinson

I had the pleasure of primarily dealing with Diane, she was enthusiastic and energetic throughout (even though she wasn't feeling too well) The other people in the dealership were just as polite and helpful. A great experience - If I could give more stars, I would.

Bernadette Barkovich

Service dept is great! Fast, friendly and explain everything that was done or needs to be done.

Pat Cooper

Buying experience was great with all features of vehicle explained and concerns answered satisfactorily.

Denis Vaillancourt

I was really happy with service

chris pezoulas

Guys are great and got a good deal on a great car!

Wilfred Witmer

Treated me good.

Chris Gibson

Great service from Dave Wiebe. Knowledgeable, friendly and customer oriented.

ErvLynn Enns

Everything went well, friendly staff number one in my book. Thanks again Erv Enns

Elyse Robertson

They gave us a great deal on our trade in , and we have noticed a few imperfections on the vehicle since they are so prompt in making sure its perfect for us. Our sales person was great not pushy, and Cindy in the office is amazing to deal with!

Shannon Gilbert

Thank you to Christopher Van Wiechen for helping me purchase the perfect car. I bought a 2016 ford edge! Highly recommend asking for Chris when you stop by at Mike Knapl

Ken Onlyme

Went to look at a used Chevy Trax today. Went into used car office and met up with salesman Blake Smith. He came out with me and we looked over the Trax. Nice small SUV. Blake and myself went for the test drive. He was very informative and knowledgeable about all used cars, as a salesperson should be. The thing that stuck out for myself in this interaction was the fact that Blake did NOT ask for personal information, didn’t ask for a phone number to hassle me for the next two months like I have gotten from other dealers. Didn’t ask for a drivers license to scam my address to hassle me later. Thanks Blake for a great experience today. I’m not totally sure a Chevy Trax is for me, but at least it’s going to be my choice, and not a million phone calls from pushy salesperson like I’ve gotten from many other sales people. Thanks again Blake

Bradley Costen

Mike Knapp Ford willingly, knowingly and unethically sold me a car with fact proven pre existing problems. Ford lost a huge lawsuit but did not let all owners of the defected cars know and neither did the dealers.

Isabel Bedon

It was a great experience getting our car from Mike Knapp Ford, the staff who helped us were pleasant, knowledgeable and willing to answer all of our questions. We love our car !

Helen Fraser

At 9:00 in the morning, it is a treat to have a friendly face at the counter welcoming you to Knapp Ford. The time allotted for the check-up, gave me enough time to have breakfast with a friend. On my return to the dealership, I had everything explained to me, what was done at the Service Dept. Thank You and everyone involved. Helen Fraser

The Artyst

Great buying experience Went quickly and was relatively painless Love my new Bronco Sport

Jim Haas

Another easy purchase of a new truck , dealt with Christopher Van Wiechen . Thanks again.

Sandra Kelly

Great car, great service, would buy from again.

Dante DiCenso

The salesperson was very knowledgeable and very polite.

Javed Hasnain

Honest dealership. I bought 2 used cars from them, a 2002 Ford Thunderbird and a 2007 Pontiac G6 in 2016. The cars still going strong and no problems.

Brandon rich

I had the best service at mike knapp Ford from Mike Graziotto that I bought my new truck a 2014 Ford F-150 from them and absolutely love it thanks again!!

Alysia Carpenter

My husband and I are always happy with the service at Mike Knapp Ford. Whether it's sales or service, everyone is friendly, professional and respectful! We could have shopped around for a truck but my husband chose Mike Knapp Ford because he trusted the team, and they have never dissappointed. A few honourable mentions that helped us purchase our F-350 were Mike G, Ian, Peter and Lisa. Everyone was fantastic and we would highly recommend Mike Knapp Ford to our friends, family, and neighbours.

michael kelly

WELL PLEASED

Jason Bray

great transaction

Barb Noble

I had excellent service on my last visit to Knapp Ford. The service department are always very helpful in making sure I get a ride home and back if needed, they go through all the work that was done so I understand everything and even wash my car before I pick it up. Barb Noble

Dennis Stanchuk

Bought my new 2019 lariat here. They were pleasant to deal with. Rather disappointed that they never set everything up for me. These nee trucks are like a computer. I’m not really computer savvy. I would buy there again.

Eric Morris

This was our first time buying experience at Mike Knapp Ford. Sales Representative Brian Pychel was excellent to deal with. He was very knowledgeable in all aspects of the truck we were buying. Any questions we had were promptly answered and Brian was easy to contact. We are very happy with our purchase. We would highly recommend Mike Knapp Ford for a vehicle purchase.

andrew colford

Amazing service. Outstanding customer service, and overall Amazing experience. 10/10 would recommend

jason puckrin

Brian was a great guy to deal with, couldn’t have had an easier experience buying a used vehicle.

Jessie Sarson

Wasn't open only look around look in side shinny inside all cars very shiny I'll go back when open looks good,

Bonnie Adamsky

The work was completed on my recall. It took months for the part to arrive at the dealer. I do understand the reasoning for the delay. Thank-you

Daniel De Verteuil

Excellent

Kurtis Schacker

Good prices, great service

Glenn Harrison

Took my 2011 escape in for an a.c. repair. Diagnostic done quickly. Service advisor did what he could to help with the price but not worth repairing. Will probably be replacing the escape

xdabills

Just Great

Brian Kremer

Dealing with Blake @ Knapp Ford was a great experience. i am very happy with the whole experience and my new truck.

Helen Olson

I purchased a new Edge in December, 2019. It was due for an oil change, but due to the pandemic although the service centre was open, the waiting room was not and the shuttle service was not running. I had no way to just drop off my vehicle and then come back when it was ready. Instead, the service people at Mike Knapp came & picked up my vehicle at my house & then dropped it back when it was finished! There was no additional charge for this service. I sanitized before they picked it up and they sanitized when they brought it back. You couldn't ask for better service than that!

Robert Kennedy

EXCELLENT service

Matt Mannella

Great Experience. Ken Childs is highly recommended.

carrie wallace

Amazing people here! Very friendly and helpful

Tiffany Beverly

Joe listened to what we wanted and made sure our new F-150 Purchase was exactly what we wanted. Cindy Sherry made the paperwork simple and pain free... Highly recommended!

Bob Meyer

Awesome dealership to buy a vehicle. Very relaxed atmosphere and they truly tried to make it comfortable and best of all - no pressure. Overall an excellent experience and I received a fantastic vehicle. Thanks everyone for making it a pleasant experience. Bob Meyer

Serge Daoust

The service department has always been efficient and they understand that I need my vehicle returned to me as quickly as possible.

Terry Ebejer

Excellent courteous professional service

Breanne Schultz

We recently bought a 2018 Ford F150. I can't say enough about the team at Mike Knapp Ford - Dave was our head salesperson and he was absolutely outstanding. Dave knew what we wanted and needed for our family better than we did! We will be returning to Mike Knapp Ford when we need to invest in our second vehicle. Cannot describe how happy we are with our vehicle and our experience! Lisa dealt with our warranty and helped us pick the perfect package that would make us comfortable and feel protected in the long term. Love this team and dealership!!!

Sheryl Overholt

We were very pleased with our sales rep Mike G. Sorry not surehow to spell his last name. Actually all associates were very kind and helpful.

looking glass

Cancels appts within an hour of scheduled time - cost us a bunch of $$$.

J Robillard

I am very impressed. Bought a 2016 F150 in December. The process was straightforward and easy. Blair Clutterbuck took care of everything.

Chantal Viger

Dave Wiebe did a fantastic job serving us! We truly had a great experience at Mike Knapp Ford.

Dave Terreberry

Recently purchased a new F150. I had the pleasure of having support from Dave Weibe to secure my purchase. Great sales and financial team. Very warm and courteous. Th e customer is treated with a lot of respect. The only thing I will say is that the dealership does need a much larger parking area though. Not a lot of room. Now when it comes to my new truck, I simply love it. I purchased the 10 year, 200,000k extended warranty...just in case. Great peace of mind while owning a very nice truck. It is beautiful and drives really nicely! Purchased some accessories from the parts department and the same friendly and courteous treatment was given. Overall great experience and I am completely satisfied. I would recommend Mike Knapp Ford to anyone thinking of getting into a new vehicle. Giving 4 stars rather than 5 due to the tiny parking area. Would be nice to see this one improvement.

Morag Phelps

Bought my Escape in November 2017 and loved the service from the sales associate to financing to the manager. Since then had tires changed and an oil change and can't say enough about the friendly staff in the service department. Would definitely recommend them.

Gary T

Friendly service. Great team. Joseph and the staff stayed longer after hours to complete the sale. Would recommend this dealership

Phil Poulin

Service is very good.

Carol Whiteley

Just bought a vehicle here. Brian Pychel is a great sales person. Not pushy at all

maxsym small engines maxsym small engine repair

Not happy at all with my ford buying experience. They told me they were selling me a quality used vehicle and within the first week the steering went all crazy and was locking up and they said they fixed it now the transmission is stuck in 3rd and 5th gear. I would not recommen anyone to buy a used vehicle from mike knap ford. Worst car buying experience i have ever had. I will be doing everything i can to return this truck and get my money back.

Gail Smith

Bought a used car here and experience could not have been better. Have never been a fan of car dealerships but this one is a true exception. Thank you Knapp Ford!

Kirsten and Shawn Breen

*****UPDATE***** I received a phone call yesterday from Roger, the service center manager, he wanted me to know that he addressed the issues that I experienced and I was very happy with how it was handled! Must say thank you to all the staff at Mike Knapp Ford! I’ve always had a great experience at Mike Knapp Ford Sales from buying the truck of our dreams to all the services we’ve had completed until this past week. Had to get a tire plugged while a recall and regular maintenance was being completed on my truck. Tire was never plugged even after we talked about it upon check in and I asked upon pick up. A week later my tire pressure alert came on for me to find out then that my tires were only rotated and never fixed. Then I had issues getting my truck back in to be fixed correctly. Had to call twice in order to get it in even after I confirmed it was fixed a week prior. After all that hassle of having to come back twice, when I’m extremely busy, I was still charged an inflated price to a tire plugged.

Tony DeSimone

I want to thank Blair Clutterbuck used car salesman at Mike Knapp Ford for his honesty and excellent service, he went above and beyond to make sure all was taken care of with the purchase of my Chevy!! I highly recommend Blair and Mike Knapp Ford!!!

Elvis Brinjak

Just bought a 2013 gmc sierra from blair at the used car lot. He was very helpfull and made the transaction very easy. Great job. Thanks blair

Nicholas Olschansky

Brought my truck in for an oil change... They performed a recall on the door handles and didn't bother changing the oil. The recall work resulted in silicone being spread all over the exterior of all four doors. Contacted Ford directly who advised me to return to Mike Knapp the have the work rectified. Followed instructions and brought the truck back in to Mike Knapp only for them to put multiple scratches all over the truck. They arranged to have the scratches buffed out at a local body shop, but a few of the scratches could not be buffed out because they are too deep and painting the affected panels would void any warranty with Ford. Contacted Ford again who followed up with the service manager at Mike Knapp before telling me politely that there was nothing they could do and that Mike Knapp said they are done trying to rectify the problem. Please don't hesitate to contact me if you'd like to see pictures and the work orders.

tomdunleavey

Sean took great care of me each step of the way. On the day I picked up my vehicle I forgot to bring a void cheque. He went out of his way to help me find a local bank that issued me a void cheque on the spot so I could take delivery of my vehicle. He also checked in with me a few days after delivery.

Claude Boudreau

Absolutely great service and staff is friendly

Alicia Gallant

Came here after receiving horrible service from Ed Learn Ford (St. Catharines). I received exceptional service from Diane and Peter. I am currently in the process of purchasing a new Ford Focus from here and I am beyond excited and the service here makes it even more exciting. They answered all of my questions and gave me a great deal. Both my parents just purchased a brand new truck and car from here as well and received wonderful service from Ken. Thank you all for the great experience!

Anthony Gasparini

Great personalized service and hooked me up with a sweet Rs. A good group of blokes

Alyssa Gilby

Chandra was wonderful! The car itself has been great. Thank you for a great experience buying a new vehicle!

Deborah Shaver

Great experience! Christopher was supremely helpful in my purchase of my new Escape; he keeps in contact and was able to answer all questions and even put up with my ever-changing mind. Thanks Mike Knapp Ford.

Terry Day

Great experience dealing with Steve D . Very helpful guy. Planning our next purchase with Steve.

Jesse T

I came looking for my first car, unsure of exactly what to expect. I was promptly greeted by a nice young man named Michael Grazziato, he asked lots of questions to discover what I needed and was very efficient with providing options. We test drove a few vehicles and he was very polite and patient with me the whole time. Michael definitely took a lot of stress out of this whole thing and also got me one hell of a deal!!! I will be returning in the future. Thanks again Mike!!

Janet Horton

Great people great service! ???? Thank you.

Bert Lia

great service and great cookies while we waited.

Barb Hawken

Hey It was all fine. William Saunders was very professional and cheerful. Everyone I talked to were pleasant and I enjoyed tea and cookies Sincerely Barbara Hawken

Daniel Plett

Great job fixing a simple problem. Meaning a tech made little mess in my car she doing a repair, and they fixed the problem the next day. Very happy with the results.

Thelma Poolsaar

Pleasant personnel.Quick and efficient for a reasonable price.I am very satisfied.

Joseph Stumple

I purchased a used car from their used car lot. It was priced well however my experience has not been the good. After my initial visit to their lot to look at the car, I placed a deposit and told the salesman that I would be back tomorrow to finalize the paperwork. The salesman informed me that he was scheduled to work from 1 PM till close the following day. So I made the trip from Niagara on the lake to Welland at 1 PM to finish the paperwork. After sitting in the chair for an hour waiting for the salesman to arrive, I was told By another salesman that he was still going to be another hour and that I should go to Tim Hortons up the street if I didn't want to wait around. I went to Tim Hortons and came back now at 3 PM. The salesman was finally there, and we began to finish the paperwork. I told him I would return on Monday to pick up the van and drop off my truck which I had traded in. On the day of pick up I arrived around 11AM and the salesman informed me that there were some issues with my van. He told me that they had ran the Van through the automatic carwash with the dealer plate hanging from the rear wiper and bent the wiper arm. He told me that they were going to order me a new arm and have it fixed for me later that week. He also told me that the low tire pressure light had been on but he assured me that his mechanic had filled up the tires and that they were at the proper pressure. He told me that if the light was still on when I returned to get the wiper arm installed that they would look into it further . A few days later I called to find out if the wiper arm was in, and to inform the salesman that the low tire pressure light was still on. He informed me that they had ordered the wrong wiper arm for me and it would be a few more days as they would have to order a new one in . I finally got the call that my wiper arm was in. Thursday morning I drove back up to Welland and dropped the van off and they told me they would look into the tire pressure after installing the wiper arm. I finally got a call Friday afternoon from them saying that they needed to keep the van for the weekend as they found 3 tire pressure sensors that needed to be replaced and that they wouldn't make it there by the end of the day Friday. I got my van back Monday and they said that everything was fixed. About a week later I was driving down the road and the low tire pressure sensor light came on again. I pulled over and called them and left a message as they were closed at this time. They told me to bring the van back in and they would look at it yet again. So I dropped the van off and told them that I wanted them to replace the tires as they were already low on tread and this is clearly becoming an issue with them losing air. They kept telling me that there were steps they had to take before they could replace the tires. I told them that I've already been there several times trying to rectify this issue and it's clearly not getting done. They told me that the last time their mechanic cleaned the rims and put the tires back on, this time they said that the mechanic took the tires off did the same thing again but put bead sealer around the side of the tires to seal it more properly and they were sure that the problem was fixed. In my personal opinion if someone came to me and spent over $14,000 at my establishment I would go out and spend $400 on new tires to keep them happy. Apparently at Mike Knapp Ford that's not how they see things. I guess they would rather the customer be pissed off once they've gotten their $14,000 from the finance company then to make someone happy and possibly have them return for regular maintenance. I would not recommend buying any vehicle new or used from Mike's Knapp Ford. I am just so upset and hurt as this is the most expensive vehicle I have ever purchased for my family and just disgusted with their service. In hindsight I should have haggled with them to have the tires replaced from the get-go as they are extremely low on tread and to be honest not even sure how they passed a safety!!!

Ali P

I recently bought a SUV from Mike Knapp and my experience was great. Steve was my salesman and he went above and beyond to make me happy. Brought me through the lots on his day off, stuck with me through weeks of being indecisive. Called me to make sure I was happy with my purchas. Over all 5 stars for Mike knapp and 5 stars for Steve. I will be sending friends and family to buy from him from now on.

Bob Brochu

So far, I like Mike Knapp Ford but this visit, I was in for an oil change. I was told an hour, took 1hour 20 minutes. No big deal but if i was relying on getting out on time, it wouldn't happen. Also, I don't like their parking for the customer. I came out and had to look for my vehicle.

Stephen Hale

Amazing....I needed a vehicle quickly and Blake Smith got me into one same day while also helping me stay in my budget and taking the time to answer all my questions.

Jim Hagar

Debbie Buckingham was our sales consultant and provided our best sales experience purchasing a new car. She took the time to listen to what we were looking for as our next vehicle, what were important to us, and then went to work to find the ideal vehicle best matching our ideal Explorer. Debbie explained all the options available resulting in the best price and greatest value without ever feeling pressured to buy more than we needed and increasing the overall cost. We got the perfect Explorer with all the safety and comfort features for a great price. Thanks Debbie. We would recommend you to friends and family without hesitation. Jim and Sue

Doug Weaving

Great place to buy a truck or car . Peter Binka is number one

Erica Winkworth

Great customer service. Very impressed

Gordon Finkle

The service department is ridiculous. I asked for my car to be fixed and I knew exactly what the problem is and they charged me a $90 fee without telling me after it was fixed and reasoning for it was they charge a fee to look at a problem and isolate it. When in fact I told the service advisor what the problem was. Secondly before that, I bought my car from mike Knapp. Then they charged me a $500 admin fee and stated it’s mandatory. Saying that, the advertised price in dealership was $9999 or whatever. Then they charged a $500 fee on top of that. Isn’t that against OMVIC? The advertised price has to be all inclusive. I could see if they discounted the car, but they did not. When I challenged the sales team as to why it was charged, they stated that they have other people looking at the car. It wasn’t a deposit it. It was a dealership admin fee. Horrible service. I will be contacting OMVIC.

jon latanville

Great service people bad sales person I had

Ken Anthes

Satisfied they did a good job

Bob Juhlke

Ken Childs super nice guy great attitude .

D Zein

After visiting a few dealerships Ian was definitely the last stop. Wonderful customer service, made sure that I was looked after and let me test drive before signing the bill of sale and putting a deposit which is what a lot of other stores told me I must do. Thank you Ian and your team for making this buying experience a pleasant one!

Mike Rogers

I bought a brand new 2016 F-150 from Diane. She was great. She worked hard to get me the best deal and the truck I was looking for. Everyone in the new car department was very helpfull!!! Great experience! I will be back! Went back 3 years later to see Diane to upgrade my F-150. Great service and very knowledgeable as always! Would definitely recommend everyone see her for all of their vehicle needs!

Shawn McILvenna McILvenna

Mr Webb is the Best!!!

Jane Wolf

Would just like to thank Christopher and team for their excellent skills with the trade in and purchase of our new truck. Service was excellent with all involved. Thanks again Christopher, Mike and Jane Wolf

Jeff Neill

Mike, Ian and the rest of the staff are amazing to deal with. Have purchased and leased from them. Have been in for service when required and staff is always professional. Would recommend this dealership to everyone.

Greg Shelton

Mark was extremely friendly, accommodating and helpful. My whole experience went smooth and within no time I was purchasing my new truck. He went out of his way to get the payments to my budget as well. I would highly recommend Mike Knapp ford to anyone.

Bob Desjardins

Great people to deal with

Michael Graziotto

Great staff, fair prices, great vehicles new and used

Faith Rolleman

Dave from Mike Napp Ford is awesome. He's honest no pressure and cares about his clients needs

Nick Melo

This has been my first dealership experience, and it has been nothing but a nightmare. Had my truck for just over 2 months and it has been nothing but issues. As well as a massive headache trying to work with staff to resolve the issue. I personally will not be buying anything from them again if they don't find a way to make the situation right.

Wilfred Monk

The salesperson, Diane, is fantastic to work with as is the finance officer Jon. Both were very straight forward and were able to answer all of my questions. I would give them 5 stars. The purchase was also done quickly and with no hitches. The Escape is a great vehicle to drive and hopefully will be as economical as my Cmax. I appreciate all of the features and the comfortable ride. There were 2 small dents and a nick in the paint which neither I nor Diane saw before delivery but they are to be repaired. The one area in which I think Ford is deficient is the choice of tires on the Escape Titanium Hybrid, instead of putting Michelin’s on they have opted for Bridgestone tires which have bad reviews for their handling in the rain. When I asked to swap them for a better tire I was told that it would cost over 400 dollars because the Bridgestone tires would be considered new. I can understand this but I think Ford should have opted for better tires on a Titanium vehicle and not skimped. Hopefully the tires will handle alright but it does not bode confidence when I read the reviews. This lack of thought on Ford’s part is why I give a 4 rating to the manufacturer while the dealership gets 5 stars.

Carl Lascelles

Friendly greeting and excellent salesmanship from Joe.

Dorothy Prickett

I took my car in recently to have my winter tires taken off and the summer ones installed. As usual the people on the front desk were courteous and effiicient. I also had the inspection and oil change. They also store my tires for me. I bought my Fiesta from there in 2015 and love it.

Steph Cartmell

Fantastic experience all around!! Staff is extremely nice, knowledgeable and do a very thorough job. 10/10

S Guarasci

Done on time!! Great and friendly service!!!

Dave Casler

I love my new truck it's awsome. Mike graziotto was a great salesman to work with. I was treated well and I am satisfied with my purchase. The nicest truck I've ever had.

Alannah King

We went to Mike Knapp Ford for a new truck for my Husband after having one of the worst experiences from another Ford dealership in St. Catharines. Our sales rep was Steve, he is a great person to work with. He definitely fought for us to get the best deal he could give after us telling him our experience with the other dealer. My husband is now a new owner of a 2017 Ford F-150 Sport and it's all thanks to the great work and dedication Steve has for his clients. We will be returning for future vehicles as long as Steve is around. Thanks STEEEVE!

Rose Vienneau

We are very happy with the truck. This is a dream come true for me. I was very impressed with our sales rep and the whole staff at Mike Knapp's use car lot. Thank you all for the outstanding service.

Ed Pittman

Generally was a good experience. Brought my truck in for 130pm, but it did not go into the service area until an hour and a half later. One of the service staff came to me into the 2nd hour and apologized for the delay and explained the difficulty in the repair on my truck. The staff member stated next time they could give me a ride home when there is a delay like this. They need to be a little more on top of these delays, I could have been doing other things at home while waiting. The service and repairs all were very good and I was satisfied with that aspect.

Elizabeth Niec

Wonderful salesperson in Diane. She understood what I needed in a car.

Colin Van Soelen

I had a horrible experience with the truck I purchased from mike knapp, I had it for 2 months and it spent most of that time in the shop, in the end it needed a new motor at 52000km. I didn't want the truck anymore by the end. All that being said the staff at mike knapp took care of me from start to finish, giving me free rental cars while the truck was in the shop and when I told them I wanted to trade it back in for something else my salesman Mike Graziotto and Ian Gonsalves swung a sweet deal for me getting me into a year newer much nicer truck and was able to transfer the warrantee and the other upgrades I paid for onto the new truck. The truck was a horrible experience but the service Mike knapp ford provided more than compensated. Colin

Jim Reid

Sean was who we dealt with to purchase our new truck. He was very knowledgeable, good to deal with, not pushy and seemed very fair and honest. He answered all of our questions. I would definitely buy another vehicle from him.

James Tucker

For starters I buy my 2018 f150 from them, a month down the road it goes in for some warranty work no big deal, however they dropped my oil without authorization, whatever that's fine so from that day forward under highway merging acceleration the dash would light up like a Christmas tree I take it to the nearest shop to find they only put 3.5 liters in it when the truck holds 8.3, truck has no leaks whatsoever. it has since caused engine problems and severe oil consumption and service seems to think its normal, moral of the story is they've lost my business and all my referrals witch is unfortunate because the people on the used dealer side are fantastic, can't say much for service department and some of the techs. 2 open cases with Ford Canada.

Mom Mom

Customer service still exists at Mike Knapp Ford and they are exceptional at it! Thanks for taking such good care of me and my vehicle for the past 5 years!

Michael Smith

Bought a 3 year old car from Mike Knapp Ford. The car was very clean and well serviced when I picked it up. The salesman was very knowledgeable about the technical workings of the car and took the time to clearly explain everything. I felt no pressure to complete the purchase and was well treated at all times. this will certainly be my first stop the next time I'm in the market for a car.

Kerry Nicholls

All good

D FIRTH

Bought a f150 and a mustang from mike knapp ford dealing with Ian and Steve both times those 2 guys go above and beyond easy to deal with keep it up gents cheers Dan F

Ryan Kolnicky

Recently test drove a Mustang Mach E courtesy of Josh. The car was terrific, and Josh was an understanding and good salesman who valued my opinions. Overall good experience.

faith thibault

:) Fast friendly service

Don Adkinson

Excellent service treatment, courteous and thoughtful..

Gaetano Cordasco

Very good service but there was a small oil leak on my concrete after the work was completed. I suspect there was a small amount that fell on the car frame as it has now stopped.

Irene Mills

Enjoyed our experience with Mike Knapp Ford. Our Salesman was Josh and he was courteous and polite and patiently answered all our questions and concerns about our Edge. I found all the staff we ran into were also helpful and attentive. Josh helped us feel like we did make the right decision in getting our Ford Edge SL. Love love my new car. Thank you.

Mathew LaHay

Took my car in for a recall, they claimed they could not do the alignment it needed after fixing recall, which was to be included as part of the recall unless I spent all this $$ on a part it apparently needed. So, I took it to my mechanic and low and behold, there is nothing wrong. Very upsetting that they didn't complete their job properly and I had to pay out of pocket to get the alignment done myself. Hoping to never have to go back there again.

Rick Urbanowicz

Bill B. was a great help. Need more people like him around !

Sunshine T

Purchased a 2021 Ford Escape Titanium Hybrid for my wife as a surprise. Spoke with Josh G in sales. He was absolutely fantastic. We spent many days (several on his days off) texting back and forth to help make the deal and to arrange the reveal to my wife. I can be a difficult customer at times, but Josh was patient and understanding throughout the entire process. Jon B, from the financing department was also very helpful and informative. It was a wonderful experience and I look forward to getting my next vehicle at Mike Knapp Ford!

peter sonnenberg

Service dep't. was quick to acknowledge a major engine problem and to expedite the repair process. Throughout, they were reassuring that this was a warranty issue, accommodating with a loaner vehicle and they got the job done. Special thanks to service advisor William whose sense of humour always brightens up trying circumstances.

Integrity Cleaning Services

Awesome resourceful staff! Great customer service, two thumbs up five stars!

Curtis Thomson

Bought a used car last week. By the time I got home the check engine light was on. Popped the hood, and there was barely any coolant. Didn't call to say anything. Also noticed a nail in the tire a few days later..called to see if I had any type of warranty for the tire..which of course there wasn't...mentioned the coolant and he could care less about the matter. They got there sale. Unfortunately for them I was going in a few days to a week to purchase another car for my wife. Lost a sale there. I will go somewhere else where I heard the service after isn't awful. Thanks guys!

Tony Dockrill

Great people

richard “Richie C” chasse

2nd used car purchased.... 1st was great, 2nd was so so, but they made the necessary corrections....

K Hoekstra

Nice cars

Nelson Ross Laguna

Bought a Jeep Srt 2014 and dealt with Michael Graziotto who was helpful and answered my questions.

Rob Carlton

A near perfect dealership.

Ralph Connelly

Brought vehicle in regarding a recall. Service was performed in approximately the time I was told it would take--no problems.

Jack Leroux

This is the fourth Mustang I bought at Mike Knapp Ford and the reason is the excellent service and sales staff I received. A few times I got the done on my vehicle for service, Mike Knapp comes out of his office and talks to customers and makes sure that the service is excellent. How many owners does that. I now live in Petawawa Ontario and I bought the 2019 Mustang from Mike Knapp why because of the sales people made sure I got a great deal were I could have bought the car at Pembroke. Thank You Mike Knapp for your great service.

Sheryl Matthews

The Team at Mike Knapp was very accommodating and made the purchase an enjoyable and fun experience! I'm on my 3rd purchase with them and a loyal fan!

Shannon R

Best dealership experience I have ever had. Sean Mclaughln was a no pressure helpful Salesman. Lisa Lampman the Business Manager was also wonderful. I will highly recommend Mike Knapp Ford to anyone.

jennifer boekestyn

I cam in for an upgrade and as usual I was treated like a Queen. Henry and Lisa remember me which made me feel like they really care.

Chris Watson

Came in with a rattle in the drivers side door at highway speeds. Our service tech Marcus was prompt in solving our problem and ended up determining that a few inner fender clips were loose. No problems since. Great service. Will be bringing both my vehicles here for now on.

Tracy Cronin

I went in for my complimentary oil change, waited an hour for it the guy was helpful & courteous and kind of disappointed my car wasn't washed. It is a protocol at other shops

Matt Houser

Was really happy with Blake who I dealt with to buy my vehicle and Roger in Service.

Lori Martin

Great dealership. Treated kindly and fairly. Service second to none. Highly recommend.

Alan Miller

The guy's worked hard to solve a tricky problem. Very courteous and accommodating.

Amber Proulx

Great sales staff. No pressure sales. Good vehicles.

Nicky Hobbs

Mark Maskaluk and all the staff at this dealership are amazing. We bought several personal and work vehicles previously from Ed Learn Ford, we will never go back there! If you are in the market for a ford, visit Mike Knapp Ford

Renee McCauley

So dependable! The service team know their stuff. We are always well informed!

Colin Cushnie

Great service, great new designs n options! Glad to be back in a Ford actually.

Dwayne white

This is the fifth time I do believe that we have had our F150 in for service. between recalls and warranty work. The staff at Mike Knapp Ford were mostly courteous and knowledgable. The sales staff was helpful. The vehicle I bought is not very good. it seems to have different problems every week. We bought this truck in 2017. first brand new truck I have ever purchased. I am sorry I bought it. it really has nothing to due with Mike Knapp Ford. they just sold me the truck.

Khris Courchain

I drove from cambridge to pickup from this dealership great of bunch of guy very easy to deal with Jon took care of everything for me walked me throw the steps the truck was exactly what I was looking for from top to bottom I would recommend this dealership you wont be disappointed thanks again jon

Mrs Marshall

Really friendly and outgoing staff!

REGGIE Boy

Great sales and finance team. Very smooth transaction. Everything was ready and explained on delivery. Thanks all Reg and Linda

Nina Posnova (sapphireavenue)

We are happy with the service! THANK YOU!

Douglas Boettger

Great dealership, service and service department is top notch!!!

Christofir Vogin

Top notch service and helpful staff

Josh Tot

Service department is god awful. You're lucky if you can get one of those mouth breathers to answer the phone in their department and actually get an appointment. Before i could even show the technician my issue he wiped his hands with truck and said he couldn't do anything. The Sales associates will tell you you're taken care of and to bring it in if you hear or have any issues with your new truck. But at the of the end of the day, they couldn't tell you the difference between a F150 and a Fiesta. Beyond Disappointed

Ruth Turner

The staff were very helpful and friendly. Very knowledgeable. Will definitely deal here again

Steve Stone

Friendly staff and very thorough throughout the process. Vehicle processing, paperwork and delivery were all seemless. Thank you.

Rhonda Venator

Best customer service ever!! I would highly recommend buying your next vehicle here! I absolutely love my Mustang convertible!!

Mark Strenzke

Great experience buying my third vehicle from Mike Knapp Ford. The new cars sales department did a great job helping me get the exact truck I wanted. Look forward to dealing with them again.

Adam Makey

Friendly staff who are always willing to go the extra mile to ensure an excellent experience whether you are just stopping in for an oil change or buying a new car it doesn't matter

Carolyn Crealock

Great Service

Tomas Cartier

Great service. Spoke with Brian the salesman about a 2015 ford fusion I was interested in. Was very knowledgeable about the car and it’s features.

P Troup

I just purchased a used pickup truck and dealt with Chris Van Wiechen. He was very nice, courteous, answered every question we had and knew the answer. Everyone at the dealership was excellent. We will be dealing with Chris and this dealership for a long time to come.

John Boyer

Overall pleased with appointment, service, and reception.

Mini C

I suggest getting your own loan ahead of time as their financing was 6.99%. They said they would try and get the best percentage rate but it never changed. First bank I went to gave me a better rate. Also be prepared for pressure from the business manager to get the extended warranty(bought from the used lot). Decide if you want it ahead of time because cancelling it and getting your money back is like pulling teeth and takes weeks. My parents bought a car there years ago and when they had their mechanic do the service checkups and oil changes their warranty was voided (not a backyard mechanic). Car was late at pickup, due to it being cleaned (not cleaned well) no big deal. They fixed a few scratches but not a dent they said they would. And usually a new car comes with a full tank of gas but this one did not. So far no problems with the vehicle itself, but have only put on a few thousand km. Would I go there for service? No probably not Buy another vehicle there? Maybe if it’s a good deal that I couldn't find elsewhere.

Donna Baker

Friendly helpful and up to date service with vehicle and now health and safety issues for the environment

Lisa B

I had the pleasure of dealing with the service associate William and he was great in assuming us with our service. Very friendly and great customer service, we will definitely being going back there.

Curtis Rossi

Always friendly staff and they get the job done:

Laura Giles

I want to thank the staff at Mike Knapp Ford, specially Christopher Van Wiechen . I love my new Ford Fusion. I found Chris's video's to be very helpful in setting things up. Very pleased with my overall experience.

Lorraine Carver

Great deal fabulous saleswomen Diane ,understanding , interested whats best for us .And it did seem everyone helped one another

Wendy Clark

We have dealt with Mike Knapp for our last 2 Trucks they are Awsome. We dealt with Dave W both times he is great and very helpful and goes out of his way to make sure you are very happy before you leave. Service Dept. Scott T is also very helpful and goes out of his way to make you feel great before you leave.

DJ CMS

This was our 2nd MKX purchase we made with Diane and our 1st time dealing with Mike Knapp Ford. Diane is the absolute best. She knew exactly what we were looking for in our next vehicle and she delivered. The entire experience start to finish was without pressure and very pleasant. Special mention to Cindi as well who was also extremely helpful and went out of her way to clarify certain points of discussion for us. As this was our first experience with Mike Knapp, we were also pleased with the subsequent after purchase service we have received from this dealership and look forward to continuing the relationship. Thank-you Mike Knapp Ford and Diane for finding the perfect car for us!

Rheal Guillet

Just traded off 2 vehicles having to downsize to 1 car. Joe did an awesome job identifying my needs and didn't try push something I did not need onto me. Great sales staff and finance managed to get me an even better deal than I was expecting to originally walk out with. The owner is very pleasant to talk to and you can tell that his attitude radiates onto his staff which makes the place very enjoyable to be in and deal with. I've been into too many dealerships where this is not the case and I've never returned. You can tell Ford has high expectations of their dealers because I've never come across a bad Ford dealership but at Mike Knapp I had an exceptionally great experience. I'll definitely be back in the future to get back into a truck when the time is right!

Brittany Olsen

Fantastic customer service! I picked up my new Escape a few weeks ago and dealt with David. He provided great service and was super friendly and professional. I have not had my vehicle serviced on Mike Knapps yet, but I am sure the service department will be just as great! Definitely go in and speak with David if your interested in a new car, hands down the best rep!

KIM BRISSON

Thank you for the great service. Staff were great.

Geoff Holton

Did my three recalls that i had to have done very quick and efficient. Drove me home and offered me a ride back to get my truck. Very nice people.

Marc Tremblay

It was worth the drive to Welland! I traveled to the dealership for a used car I was interested in from Cambridge, Ontario. They kept the lights on for me as I braved a major snowstorm to get there. Josh, the sales associate, kept tabs on me to make sure I was safe in the storm. The car is great, the price was fair and they offered me an extra incentive that was above and beyond! Josh walked me through the whole process seamlessly and he was easy to get a hold of throughout the process. There was one issue that none of us saw with the vehicle a couple days after delivery. When alerted, they offered a favourable solution within a half an hour. I am very satisfied with their service!

Blake Higgins

I had a 1:00pm appointment and decided to wait for my vehicle when I signed in. I was told it would be 1 hour or less. There was real confusion over the work order and it had to be re-entered again. After 30 minutes ny car wasn't yet taken into the shop. I asked about this and was told the previous job had been delayed. I finally got my car back 95 minutes after I checked in. Once I got into my car I found the driver's seat at the mechanics setting and not mine. Also the computer settings on the vehicle where not returned to the ones I had when I brought the car in and it took me some time to get the settings back. Overall I would rate the experience as 5 out of 10.

Kerri Blair

I have always had positive experiences with Mike Knapp. They have provided me with quick friendly service. Would highly recommend!

Albert Smith

Just ordered my first Ford vehicle in 30 years. The sales and administration staff I dealt with were friendly and very helpful regarding this purchase - a pleasure to deal with. Fortunately, they were also very patient.

Nancy Ihasz

Great service and very attentive staff

GARY KARR

Had a good time

Kevin Minkoff

Thank you to Erin in service dept. Very friendly and helpful (having snow tires put on our Fusion). Wondering where Chris Van Weichen has gone from sales. Chris was excellent to deal with when we purchased our Ford Edge in July.

Heather hague

I was expecting a structured questionnaire to guide me in providing feedback. Overall we were pleased with the assistance we received from Joe. From the time we walked in the front door, to receipt of the car was 6 days. We were given an overview of the car. There are a few features we were not sure of so we used the Instruction guide. Both my husband and I thought that the car would be coming with the feature to open the hatchback by kicking your leg. We were told the day we picked it up that that option was only available on the Titan model. We were disappointed to learn this too late. Other than that, we are happy with our purchase and the service we received from Joe. Initially we were looking at used cars, but the one we were considering was in need of having the brake routers replaced - we were not told this before taking the car out. We returned a few days later to find that the brakes were fixed but the front tires had a loose belt. The sales rep (not Joe) checked the inventory sheet and said that the mechanic had said the front 2 tires needed to be replaced. I found it odd that that this car had even made it onto the lot for people to drive before these issues were fixed. That problem had us reconsider our options and we chose to purchase a new car.

Denise Therrien

Great staff for purchasing and for servicing. Looking to buy? I would recommend Steve Doucet.

N W

Best dealership I have ever dealt with. I purchased a 2016 F-150 last month from Blair and could not be happier. Blair was very friendly, easy to work with and very knowledgeable on every feature on the vehicle. I have received 2 courtesy calls since purchasing the truck which is unheard of from my experiences with any salesman or dealership. Mike Knapp Ford has gone above and beyond even after the sale to ensure the customer is satisfied and has any questions or problems. Would definitely recommend.

Steffan Vanderkooi

Was happy with the staff and the work done on my car .

Craig Morrison

Excellent experience... fast and very friendly staff

Sean McLaughlin 1963

as per usual in for routine service and out in 30 minutes no fuss thx Mike Knapp Ford

Starr Doleman Acti-Labs Ambassador

Great service as always. Friendly and efficient!

Nancy Bates

I had an oil change at Nike Knapp Ford, and at the same time had new wipers put on my vehicle, since they were somewhat worn and streaky. I was very satisfied with the friendly, yet professional, attitude of the employees. The job was finished in good time. Good Job! Nancy Bates

Annette Oakes

I love my recently purchased Ford escape. We did a lot of comparison shopping before buying and found that pricing at Mike Knapp Ford is very competitive. We were very pleased with our purchase price. The service we got from sales person Brian was excellent too. He was very knowledgeable and wasn't pushy at all. While I probably would purchase there again, I must say that there were two things that I didn't enjoy about our experience. First of all, the mandatory "meeting" we had to attend to "finalize" everything was nothing more than a sales pitch for the extended warranty. We had inconvenienced ourselves to attend this meeting and were then subjected to what we thought was a pretty pushy sales pitch. The business manager who tslkedvto us was polite and tactful but it was a hard sell. She did the usual tactic of dropping something lijec1200$ off the price when we first said no which is always pretty annoying and doesn't foster trust.. However, when we maintained our position, she made us feel like we were completely crazy. I know extended warranties are their bread and butter but she really pushed hard and made us feel very uncomfortable. The other thing I didn't enjoy happened 4 weeks later. I got this weird handwritten note on a copy of an internal Mije Knapp sales memo. The memo authorized sales people to offer select people with 2015 Ford escapes great incentives to trade in their vehicles. The handwritten note from the sales manager said I was chosen for this great opportunity. It was all kind of hokey. I did some research and this is a sometimes used as a tactic to get people to replace their vehicles with a new purchase. The approach however seemed a little deceitful. The note included the sales managers user name and pass word so I could start the process of trading in on my own, and implied that we were really lucky to have this exclusive opportunity. Again, I get that they want to sell cars but it seemed a little shady and we weren't impressed.

Doug Kostyk

Not what was expected this time....very poor communication from service department to customer. ..service department probably would have let me wait for hours if I did not ask about vehicle. ...sorry Mike Knapp...needs improvement.

Rachel Fletcher

Work done in timely matter, Bill even did the car wash for me! Thank you!

Ryan St.Denis

The service was spectacular. I was pleased with how informative the young soft spoken gentlemen behind the counter was.. I think his name was Chad. Im really looking forward to my next scheduled service. (winky face)

Barry Ward

Parts counter employee needs a lesson in customer service. When I asked about a price increase the response I received was I don’t set the prices. Not the answer I was looking for

Jim Schooley

I recently purchased a 2017 F150 from Mike Knap Ford. I have purchased a number of new and used vehicles over the years and this experience may be one of the best. The salesman was willing to negotiate a price I was comfortable with and the the truck is excellent..... I would recommend Mike Knap Ford to anyone looking for a pickup.

Ceebly B

Excellent service people, however if you have a diesel don't bring it here... they had it for a few months and never figured out a coolant leak issue that was dripping all over my driveway... they replaced hoses that were ok... took it to screamin diesel in dunnville and found a leak in the rad and had me fixed up with a better aftermarket rad right quick (2012 f350 - 6.7 powerstroke). Now it's ready to go back to the work and make some money!

Shane MacGillivray

Bill is service was great! Really took care of me. Saved me thousands of dollars. Very happy with my experience

SpicyMcHaggis

Friendly people. Very customer oriented.

Richard Turner

I had a great experience dealing with Dave and Diane. Always have clients interest in mind. Great job as always