Reviews of Henley Honda (Car Concessionaire)

Taylore H

Great deanship! Fabulous car! We walked in to check out a the Honda Fit last November and were greeted by great people at the Henley Honda dealership. This turned out to be the best car buying experience we had ever had! Dawson answered all of our questions, patiently reviewed all of the options and was totally up front with us. There were absolutely no hidden expenses, complications or empty promises. The dealership really went above and beyond in service and attention to what we needed in a vehicle. We were really impressed by the friendly service, knowledge and professionalism we received from everyone at Henley Honda. Being a first time Honda owner and first time dealing with this dealership has been truly a positive and refreshing experience. We highly recommend the vehicle and this dealership!

Harsh Nanda

Awesome Experience at Henley Honda. Michael and Sean are truly friendly yet professionals. You don't feel like a stranger. Both of them treated me like family. I bought Honda Civic 2016 ex-t, The car is amazing and so cool to drive. I would highly recommend "Daniel Michael Brown" and "Sean Moffett" because of their hardwork on getting me a good deal. Cheers ! Keep up the good work

Einthusan Vigneswaran

Brian and Sean were awesome! I couldn't have been in better hands than these two guys at Henley Honda. Very friendly service and made me laugh many times... I love my new 2018 Honda Odyssey Touring... excellent drive and handling with tons of features. Thanks Guys!

Luciana D'Elia

Just bought my first Honda vehicle and LOVE it. Thanks to our fantastic salesman, Blair! He was great, friendly, patient and knowledgeable. Henley Honda and us feel like part of the family. Sandra in financing was a great and helping us out. Thank you all!!!

Christopher Aylward

There couldn’t have been a better place to get myself into a new vehicle. Working with Todd and Dan to make it happen, was an easy and pleasant experience. From start to finish, these guys answered my questions and followed through on their communication promises. As a first time Henley Honda customer and a first time Honda vehicle owner, I have to say that I not only love my new CR-V, but I’ll be back to Henley when the time comes for my next Honda. Thanks for everything!

Natasha Gullion

I loved the treatment i received from the staff at Henley Honda. They are all so nice and informative. They treat you like you're a friend and not just someone to make money off of. I just picked up my Honda Civic today and i love it. Shae and Nadine were absolutely amazing to deal with, This is my first car and they made it such an enjoyable experience. I encourage everyone who is looking to buy a car to check out Henley Honda first and ask for Shae! You won't be disappointed, i couldn't be happier with my decision. THANK YOU HENLEY HONDA !

Harpreet Nagi

We just purchased the 2016 Honda Civic Touring. We love the car and the experience at Henley Honda was great. We dealt with Erin and he helped us finding just the right car for us. He is very professional and thorough. They were able to meet our time goals. It was a fantastic experience.

Elaine Sisler

Joe is Fantastic! There's no limits to his knowledge and willingness to find the BEST car suited for ones needs. We walked in with one car in mind and quickly realized after an amazing, educational, and FUN test drive that what we thought was the perfect car was actually not the one that best suited us! I would highly recommend Henley Honda to anyone even "thinking" about purchasing a new vehicle, you'll know why I say this by the time you walk onto the property. Amazing staff, from reception, sales, parts an service, and of course the wonderful gentleman who helped me make sure this car is perfectly warrantied for well, this gal & her sister! TWO Thumbs WAY up and I look forward to the next time!

Sana Arshad

My husband and I recently purchased our first car a Honda Civic 2014 from Henley Honda. We have been shopping around for a some time for the ideal car that would meet our budget. Erin was very informative which allowed us to make a decision much more easily. The atmosphere that Henley Honda created was very comfortable for someone who does not know a great deal about cars. Erin answered a lot of our questions but at the same time did not pressure us into making a decision. I truly appreciate the service that was offered to us. I would recommend anyone who does not like dealing with car dealerships to go to this one because they are unlike the others.

Joel Osborne

Poor customer service. Over the course of several interactions with Henley Honda (ranging from purchasing a vehicle to standard service maintenance), all of which resulted in poor customer service, we have decided to use a different Honda dealer for future needs. Here are a few examples: 1. When driving to the dealership to look seriously at a used van to purchase (we had a scheduled appointment with the sales person), they called us to say that they just sold the van (we ended up purchasing a different van from them). 2. After explaining our budget to them, they continued to try to upsell us. When we declined everything they offered, they then proceeded to give us for no charge some of what they were just trying to sell us. 3. There was absolutely zero follow-up to the sale of the van to see how we were liking it or if we had any concerns. 4. Compared to other Honda dealerships which make sure to follow-up with their customers after any service, Henley Honda does not do that.

Rachel Gannage

About a month ago I recently purchased my very first car at Henley Honda. Right away, I knew which car I wanted, however, my deciding factor came down to the people I was dealing with. I have never dealt with such an amazing group of employees all at one location. From the moment you enter the dealership, you are welcomed by every Henley Honda member. I would have to say they have - hands down - the best customer service skills. Not only was my first car purchase a positive and memorable one, but shortly after my purchase I had a leak in my tire. Being a little bothered at first, Krish (manager), Art and the rest of the Henley Honda crew dealt with this situation in the most professional and caring way. Henley Honda replaced the tire for me, no cost on my part. All I can say is if you're looking for a knowledgeable, attentive, customer oriented dealership, Henley Honda is definitely the way to go!!! Keep up the great work guys!

Tina C

Love Henley Honda. <3, had an awesome experience dealing with Joe Ferguson. Had so much fun picking a car that speaks only me . His positive attitude,excellent customer service made this purchase simple and easy. Loved the fact that there was never any pressure. Joe took the time to explain every single detail of the car thoroughly with a huge smile on his face. Loving the car!!!!!!!!!!!!!! Overall, had a wonderful experience and would recommend this dealership to anybody who's looking for a new car.

Jessica N

I purchased a pre-owned Honda Fit in February 2019 with the amazing assistance of Omar and Brandon. This was my first vehicle purchase and after visiting several other dealerships, I knew Honda was the best choice for me. Every person I encountered there was warm and friendly, and the two gentlemen who helped me directly made it such a positive and celebratory experience! They really did go above and beyond to accommodate me and my needs as a customer. As a first time car buyer I felt totally confident in the information I was given and I definitely see myself driving Honda’s for a long time to come thanks to Omar and Brandon being so awesome and genuinely excited about the car that ended up being my perfect “fit” ;) - couldn’t help myself! Thank you for a great experience Henley Honda! I can’t recommend this dealership highly enough!

Ryan C

I just bought a brand new Honda civic from Henley Honda. The experience was great! I havent had better customer service in my life!. Mr. Omar Ahmed did an all around top of the line job! His knowledge of all vehicles and great personality made the experience of buying a vehicle very good experience. Im very glad i got to deal with him. I wouldnt buy a vehicle anywhere else. And Kevin handled all the paperwork and financials with such expertise he made everything very easy and informative. The team of professionals working here cannot be out classed anywhere else! If you want to buy a vehicle of any sorts, this is the place to come!

Ingrid Najera

Great experience at Henley Honda! Omar was amazing, he was very knowledgeable and kind. He answered all of our questions and made sure everything was perfect when we got our car. Martha was also wonderful and she made sure we understood and were comfortable with our choices. Would definitely recommend this dealership to anyone. Keep up the great service!

Laura A. Barton

I'm thrilled with the Henley Honda team. Buying a car can be a daunting experience, but Brayden made the entire process comfortable and was great with keeping me up to date with what was going on. He's easy to reach and ready to answer questions. When I hit a snag and realized I couldn't wait as long as planned for a car, he was able to find me an option that worked. It was also great having Sandra in financing as she was focused on making sure everything lined up with the best fit for me. I never once felt pressured by them. All around, great customer service!

Rayan Ahmed

I really enjoyed my experience buying my first car here with Javier and Sean who was an amazing help with the whole process and made everything go really smooth!!! Also I would highly recommend Henley Honda for anyone looking to get a car I promise they won’t disappoint!!;):)

Steevie Mussell

My team at Henley Honda was amazing at getting us into our new vehicle! Dan the “Deal or no Deal” man, made us an offer we couldn’t refuse! As far as customer service...Brayden and Javier were tops on service and communication to make sure my timing was on point and very close attention to details. Then...our Finance guy Todd! Thanks so much! Couldn’t have done it without all of your hard work guys! Can’t wait till pickup day!

Kyle Sager

I recently got a new Civic from Henley Honda and the staff is by far the best I’ve seen when it comes to their knowledge and professionalism. After bad experiences at other dealerships it was a great change. Dan C, one of the managers, definitely stands out for his exceptional service and was honest and able to work within my budget.

Alex Vandersteen

Everyone at Henley was great to deal with. From our initial conversations with Tom to dealing with Erin in Sales and Martha in Finance, everything was easy and smooth. We love our new civic and can't thank the folks at Henley enough for getting us there!

Mary Lou Sicoly

I just bought a Honda CR V EX and I’m loving it! From my first visit to Henley Honda, everyone, from the office staff to the sales staff were stellar. Nolan Mackenzie was my sales/leasing agent and he made sure that I was informed on all my choices and went above the call of duty to answer my texts, questions and make me comfortable with my decision. His work ethic is amazing and I feel comfortable with my purchase. I drove from Toronto to buy this car and it was worth every trip!

Matt Holley

I absolutely loved the help and support I received from Henley Honda while looking to surprise my wife with a new car. My first test drive with Joe was all about the performance and safety features of the vehicle. Whether he had me taking it up to 100 km/h and then slamming on the brakes or driving on the shoulder to showcase the intelligent responsiveness of the car, Joe knows his vehicles inside and out. Later when he took my wife for her test drive, he was attentive and was able to answer any and all of her questions. Once the car was selected, it was over to Sean to help with financing and finalizing the deal. Another great experience dealing with Sean. I can't say enough how please and happy we are to be part of the Henley Honda family!

Lori Wallace

I was recently stranded while driving on vacation. I pulled into Henley Honda in St Catherines and was treated like a Queen. Alec Bartosik greeted me in the bay and got right to work finding a solution to my car problems. When it was discovered that it was unsafe for me to drive, Shamil Becharbhai, the service operations manager was on the phone with Honda Canada right away. I was in and out in under 30 minutes. I had a rental car for free and my car was towed on a flatbed 3 hours home. I was able to continue on my holiday stress free. I can’t thank Henley Honda and Honda Canada enough for the expert service and support!

Rodrigo Parades

If you want a place with honstly great staff awesome attitude and positive attitude. A place that wont "force" your hand into making a commitment and allows you to take your time go to Henley Honda. From the moment we walked in receptionist was welcoming and bright and happy attitude. Then our sales person Daniel chatted with us about our horrible experience at another dealership (due to bad management) he right away found us what we were looking for let us take it our for a test drive nice and long no rush he then sat with us we told him what our budget was at and he worked hard to bring it to that level. Now we moved over to Sean the financial service and let me tell you what an amazing person if i ever met one. He worked hard and help us out it wasnt about push rust proof this and add paint protection to this. He spoke with us explained the details showed us step by step everything on a tablet for us to follow and understand these are the types of people who make sure you dont feel forced and make sure you feel comfortable with this big decision about buying a car. They dont just see $$$ i highly recommend you check them out im definitely making sure all my servicing and other buys are done at this Honda and no where else.

Jimmy He

Just bought a 2019 Honda CRV for my wife. It was a great customer service experience. We had Nolan helped us to select and compare, test drive, pricing, service post sale, and everything.... Nolan is a great product adviser who knew comprehensive aspects of the Honda vehicles, and indeed helped along the way we select best vehicle that suits for us. I strongly recommend you choose Nolan and Henley Honda (Product and Financial managers are all very nice) if you are getting a new car.

Micheal Froom

We completed our purchase today with Henley Honda and what a true pleasure it turned out to be! Rian was very professional and informative while adding a terrific humanizing aspect throughout the entire transaction. Martha put the finishing touches on our deal and made us proud that we decided to deal with Henley Honda. There are plenty of options when it comes to buying your next car, but honestly the only place to buy a Honda is from Henley.

Garry Levere

I recently dealt with Tom and Brayden on flipping my lease into a purchase of a 2020 Civic. This isn't the first time I have done business with Henley Honda and it won't be the last. Tom and his team go above and beyond to ensure customer satisfaction and that's why I would recommend Henley to anyone looking for a Honda. 5 Star service all the way. Thanks for the great experience Tom and Brayden - see you again soon!

Honorio Ronald De Guzman Mabbayad

I just got my car today. Javier lribarnegaray is the man. If you're planning to go to henley honda just look for javier he will assist you from the beginning until the end of transactions. He is very professional and helpful for everything you need to know and considering i'm not fluent in Speaking english thanks for being so patient. P.S. all staff in henley honda is are friendly.

Joana

I just got a Honda HR-V and I must say that I had a great customer experience. They treated me so well and made me comfortable with my purchase. Brian and Sean helped me with the whole process. Brian had been so kind and friendly and showed me the stuff my car can do and he helped me get a good deal. Sean on finance did the paper works and made it stress free for me, he was great at laying out options for my car. They are the best! And they deserve 10 star!

Paul Beltran

Purchasing a new car can be either be a very good experience or a very bad experience. Let me tell you my story. This year I will be turning 30 and I figured it would be the perfect opportunity to get something nice for myself. After a few long nights researching the perfect place to purchase my new vehicle, I came across Henley Honda. With 159 reviews and average rating of 5 starts I have decided to go in and see what all the fuss was about. Omar approached me swiftly as I entered the building and welcomed me with a big smile and a firm handshake. I was intimidated because I have never purchased a new vehicle before, this was a big step for me. Omar was very helpful in clearing up all of my questions. He made me feel right at home. Omar even took me around the whole building and introduced me to all the managers in all the different departments. This was customer service at a whole new level. I then realized, this is why Henley Honda has such a good rating. I took a star off because when it got down to the financial agreement, it was a swift turn around. The associate was very aggressive selling the extended warranty coverage. The associate had made me feel very uncomfortable. I felt like I was obligated to purchase the warranty. I purchased the guard not because I wanted to but I felt like I needed to. Overall my experience was amazing. If your looking for a Honda and looking for the best possible customer service that you can get, talk to Omar and tell him I sent you ;)

Ana Vidal

I bought my car, an Honda Odyssey, in May this year, the salesmen was Javier, for him I am giving 5 stars, he was amanzing with us, however the car had a lot of issues and Henley didn't solve those issues, even I left there more than once, the people that work at parts service is everything less profissional. I bought a pre-owned certificate car and after a long history (that I won't write here because is unbelievable) to try solve all issues my car went to Honda at the Queensway in Etobicoke and after a week and more 1500$ spent (Honda paid all costs) in pieces, a lot of security testes, they gave me my car, finally, and without any noise but they changed almost everything, I was so mad at the time ( because of all this situation and also because I had a baby a few days ago) that I thought to return the car but at Honda in Queensway they told me to not do that, not at that time after they spent all time and money with my car because they really cared to solve the problems and put my car almost as new taking all safe responsabilities because before that my car was not safe, even in Henley Honda new that I am a mother of 3 children ( 2 years, 1 year and a newborn ) actually I did a complaint to the Ministry of Transportation because of that. So, at the end if someone ask me if I recomend Henley Honda, I will say NO, for sure. Was the only bad experience with a car in my all life. For me,they are not reliable, unfortunately , they just don't care.

Erica Mallat

We purchased a new HRV yesterday from Sean and Joe. We had spent a few weeks dealing with closer locations, all service at Honda was amazing, but these guys truly stepped it up into something unique and wonderful. BECAUSE of the quality of service we received from them, we ended up driving almost 3 hours (each way) to make our purchase at this specific location. We were originally referred by an existing customer of this location, and fully understand why. This was beyond worth our time to make the trip. Sean and Joe took a very stressful purchase and made it outright fun. 100% recommend. Worth the extra travel time. Thank you <3

Karen Trickett

I purchased a CRV EX L recently and do not regret it!!! This is my first brand new vehicle and I'm glad I went with new as opposed to used. Everyone was wonderful and made me feel very welcomed. I like how all the employees got involved when the sale was finished and my husband and I rang the gong. WOW such an amazing experience and I will definitely be a Henley Honda family member for life now!!!

Shaunna J

Hands down best experience I’ve had purchasing a car! Joe Ferguson was incredibly knowledgeable about everything the new car had to offer. It felt like a friend helping another friend, not a typical sales person. He understood my hesitancy with getting rid of my car and helped me fall in love with all that a new 2022 had to offer. The whole purchasing experience was so quick and painless I would do it over and over again. I can’t wait to show off my new car and send more people Joe’s way!

Melissa Browne

Just bought a 2019 Honda Civic, I had Brian as my sales rep and he was awesome, he helped me through every step of the process and made sure I got exactly what I wanted. He also let me text him about things like tire packages and some of the specifics of the car and he always gave me an answer. He was very to the point, fun and no nonsense which I personally really appreciate when I'm being sold things. I had a good experience buying my first new car and I am already loving my new civic.

Kara Prescott

Awesome place!!! Dan Chamberlain and Erin Sammy were incredible!! No pressure, straight shooters and extremely knowledgeable with all aspects of all the cars - no questions left unanswered. They definitely made us feel relaxed and put our mind at ease. If you are in the market for a new car, I highly reccomend Henley Honda! And definitely ask for Dan Chamberlain or Erin Sammy! If you have financing questions, ask for Sandra- she was amazing, too!

Julie Wiersma

I had the pleasure to work with Boris in sales and Sean in finance this past week at Henley Honda where I purchased a brand new Honda Pilot. Boris was very knowledgable and was very willing to give us the best service possible. Sean was a pleasure to work with and even came in Saturday morning just to close my deal so I could pick up my vehicle. Looking forward to the continued service from Henley Honda! Thanks again! I love my new Pilot!

Amanda Deschenes

I walked in today looking for a specific year and model Honda vehicle, a 2018 Accord. I was given to a salesman that was an older gentleman. Without so much as making eye contact with me he asked what I wanted. He wrote down what I said on his hand with pen then said “Nothing like that here... sorry” and that was it. A Honda dealership without a 2 year old car kicking around? Okay, I guess. But that was the entirety of the conversation. No help to find something else or to ask us what our needs were. Just ended the conversation and walked away. It could have been fairly easy to persuade me into any other vehicle with the right sales tactics or ANY conversation. But instead I felt unwelcome because I wasn’t asking for a 2020 model. I went to another Honda dealership this morning and bought a $30,000 sale (2019 model) just hours later. I have owned 3 Hondas, and this is my 4th. If Henley was my first interaction with the Honda brand, I would not have bought a Honda. I would not come here to but my next Honda.

Armando

This review is long overdue. A few months back I was looking for a vehicle for the upcoming winter. I decided I wanted a Honda CRV. So I went to Henley Honda. I was greeted at the receptionist and was later introduced to Brayden. Brayden made me feel first as a friend before a salesman. He is the hallmark of what businesses in general should strive for. Creating genuine rapport. I love my 2020 Honda CRV! Thank you!

Mr. Austin

After spending a good deal of time researching the right car for our family, we found ourselves at Henley Honda. While the car (2015 CR-V) was exactly what we were looking for, it was the customer service experience that made our final decision easier. Everyone from reception to management was welcoming, knowledgeable and friendly. Our sales associate, Omar, was extremely knowledgeable and courteous. We had been to many different dealerships in search of a car for my wife and Omar was the only one that made my wife feel included in the process. We highly recommend Omar and Henley for their vehicles, their service, and their family-oriented atmosphere. My kids told me to add the fact that Omar makes the BEST hot chocolate! They're just not allowed to drink it in our new car. :-) The Austin's.

Arden Cheng

The service is fantastic. The car buying experience at Henley Honda is not your traditional "hard sell". There was never any pressure to "buy today". Dawson Trickett, our sales consultant, was a wealth of knowledge about the Honda products. I'll put it this way - we were so pleased with the sales experience when we bought our first Honda last year that we went back to Henley Honda this year when it was time to replace our other car. I'd highly recommend this dealership.

Don Rose

My wife and I did not want to buy a car right now. A minor fender bender resulted in all the airbags going off in our car (not a Honda) and it was written off. As a couple, we had to be one of the least enthusiastic car buyers Henley Honda ever saw. Although still painful to get back into the car market, the experience at Henley Honda was excellent. We have a 2010 Honda Odyssey that was one of the best purchases we ever made (hence, coming in to Honda). Our van has been serviced at Henley Honda for years, and the service is top notch (hence Henley Honda). The greeting at reception was authentic and welcoming. Our salesperson, Brian Chickowski, was thorough, friendly, and professional. The Financial Services Manager, Martha Davison, was transparent, accommodating, and personable. Although we are not terribly happy to have needed to purchase a car at this time, the experience at Henley Honda took a lot of the sting away...and I will confess that we did get a little excited driving our new Civic off the lot! Great product and great service. Highly recommended.

Jen O’Connor

Henley Honda has a great vibe and culture. Tom, Erin and Sean were great to work with, we felt like VIP customers. This is our 5th Honda; always reliable, forward thinking technology, so many safety features. If you are looking for a great salesman, ask for Erin.

Zero Power

At first Henley Honda is a good experience.. until something goes wrong. I had some issues with my "Honda Certified" car and rather than being honest with me, the service manager gave me the run around and charged me for it. I will not mention her name. They cost me a lot of time and money and only because they did not have an answer and they BS'ed me to collect more money. I was told that my car needed to be reprogrammed because of a blown fuse (not true) along with several other non-truths, both the technician and the service manager lack trained experience and if they don't have an answer they are dishonest and the accountability lies in the machines. I spent 500 bucks and got no answers. They said it was going to cost more (no definitive answer). I said no, I had it towed to a "non Honda Certified" small business (locally) and they fixed it for $90 bucks. I'm very disappointed and will never step foot in that place as long as those two people are working there. The coffee bar, tv's leather couches and smiling people greeters are great until you have a problem. It's too bad two people can destroy a companies integrity by simply not being honest. So much for Honda Certified.

Nicole MacIsaac

After walking away from several other dealerships, we had an excellent experience buying a used car here. Michael was helpful and knowledgeable, and Martha was great to deal with. Being used and a new arrival to the dealership, there was some work that had needed to be done but it was handled by them without issue and the car drives as if it's new. We're planning to come back here when our other car needs to be replaced. Thank you, Henley Honda!

Anum Magsi

Henley Honda provides great customer service combined with a high level of professionalism. Special thanks to Michael(Daniel) for helping me purchase my beautiful Honda Civic. He is very knowledgeable, friendly, and super great at his overall customer service. Michael went above and beyond in making sure that the vehicle is up to my expectation as well as briefly explained me all of the awesome features of my new ride before I took off in it. I am definitely recommending Henley Honda and Michael to my friends and family.

Erin Kurpe

When I went into Henley Honda to test drive the CRV, I had such a great experience. Brayden was very helpful, from start to finish, and I could not be happier with the vehicle I purchased. This was my first time buying a car on my own, and Brayden made the whole process straightforward and seamless. Brayden helped me to choose the right vehicle for me, and I am very grateful for all of the information he provided throughout the process. I feel confident in the choice I made with the CRV sport, and I am very happy with how everything went!

Ansh Verma

Professionalism with human touch is the best way to describe our experience with Henley Honda. From the moment we entered the dealership, we were greeted by a smiling face and within seconds Blair was there to answer and guide our search for CRV Touring. A special thanks goes to Brandon who made financing very easy and smooth. Overall our experience has been a memorable one. Keep going guys. U all rock at Henley Honda!!!

Skye Hanna

I got my first Civic with Henley Honda and loved it so it was an easy choice to come back. Brayden handled my first trade so well and made me feel confident in my choices. It can sometimes be overwhelming dealing with cars but I felt like my needs and wants were take seriously. I am in LOVE with my 2021 Civic and just want to give a shot out to how amazing the Henley team is. Biggest thank you to Brayden and Todd for helping me get into my new civic. You two rock!

Jason Lalonde

After having waited for a long time (no fault of the dealer) I finally got my Honda Clarity. I love to car so far and was very happy with the assistance of Brian who sold me the vehicle. Sean helped me out at the finance side and never once was I pressured or misguided during the whole procedure. I would purchase again from Henley without hesitation.

Cole Warner

Joe and Todd were fantastic. Highly recommend dealing with Henley, a great all around car buying experience. Knowledgable and friendly staff. Would highly recommend them to anyone in the market for a new vehicle.

Raf S

Our first car from Henley Honda was a 2012 Odyssey bought in 2011. Now, a 2022 Civic bought in 2021. Ten years apart and yet both cars parked next to each other in the driveway. Thank you guys for the great service, especially Joe, Dan and Alex.

Ryan Skursky

Didn't expect to walk out of Honda with a brand new Civic but the customer service is what sold me. Joe was absolutely awesome, talked to me what I needed in a car and showed me one that fit my needs perfectly. Didn't try to upsell me to something more expensive just to get me to pay more. Showed me everything I needed to know about the car and then some. Sandra in the financial department was great, super helpful in figuring out coverage I should get. An absolute fantastic experience all around.

Elyse Connors

I got the opportunity to work with Brayden and Sean. Great guys! Brayden was enthusiastic, helpful and friendly! He is a total gem! Sean was wonderful and knowledgeable! I love my Honda CRV so far and look forward to doing business in the future! I will absolutely recommend Henley Honda to everyone :)

Rachel Epp

I know this review is a little late but it's so necessary to write as the customer service experience from Henley Honda hasn't stopped since my purchase. My buying experience was so positive and wonderful and as much as the sales guys know their stuff they are not pushy in any "accord" (#hondapun) I bought a 2017 Ridgeline and Brandon has been there every step of the way to help me learn all the features this truck has to offer. I had heard throughout the community how great this local dealership is to buy from and they have really exceeded their reputation by far. I look forward to continuing to do business with this great place over the years. :)

Andrea Rinaldi

Just purchased a Honda Odyssey and absolutely love it! Worked with Joe Scavo from start to finish and he made it a very pleasant experience. He was very friendly, transparent, straight to the point and knowledgeable about the vehicle. Joe was very easy to get a hold of and always quick to reply to any questions I had along the way. The entire Honda Team was friendly, their show room is beautiful and comfortable, and I look forward to doing business there again!

Michelle Torres

We just bought a new Honda Odyssey, we were fascinated with the amazing customer service. Warm welcoming staff and the kindness and patience of Erin Sammy. We are definitely looking forward to purchasing more cars from Henley Honda in the future. 10/10 service!

John Myers

Brayden helped me with my purchase of a odyssey. He and everyone else at Henley Honda made the experience very enjoyable. My family was always welcomed and everyone was eager to help. Thank you!

Natalie Krupa

After my husband was in a minor accident, our previous vehicle ended up being a write-off and we were faced with the task of finding a new car. We went to several dealerships in the city, but Henley Honda was the only one we continued to go back to. Our salesperson, Brandon Houtby, was amazing. We are very pleased with our purchase!

Matt Hale

I was dealing with Brayden as the sales rep and Dan the sales manager on a brand new Civic Hatchback. Brayden and Dan were great the whole time, and were able to offer an extremely reasonable value for my trade in as my car was not worth too much given the age (2006) and mileage. Ultimately I did not end up purchasing a Honda, as I found something that fit my needs better. However, I had a great experience with Brayden and Dan who were very professional and knowledgeable throughout. I would definitely recommend them

Lorraine Tessier

My husband and I both bought new Honda Vehicles recently through Henley Honda in St. Catharines On. Our Salesman was Joseph Scavo and the Financial Services Manager was Sean Moffet. Buying a new car is both exciting and stressful because it is a big investment and a big decision. So you can imagine buying two cars on the same day would be a BIG decision. Both Joe and Sean were very patient with us and I am not the easiest customer. I am the negotiator in our family and I work in the financial services sector as well. I know first hand what it means to deliver excellent customer service and I expect it from businesses I deal with. In total we were with Joe and Sean for over 5 hours. Joe listened to our needs and helped us to choose vehicles that would suit both our lifestyles and our budget. We purchased a 2018 Honda CRV and a 2018 Honda Civic. The test drives with Joe were thorough and informative and he showed us the not only the 'pretty things' about the car but how the safety features perform. When it came time to discussing numbers he gave us many purchase/lease plan options. The negotiations were intense because I am a very detailed person. I look at everything, ask a lot of questions and of course I wanted the best deal possible.Joe was very patient and we were able to come to a decision that we both felt was a win for us and a win for Honda. The day we picked up our new Honda Vehicles Joe spent more than half an hour going over the instrument panel etc. It was Sean's day off but he made sure to be present just to be sure we were completely satisfied. I feel that both Joe and Sean delivered an EXCELLENT customer service experience that FAR EXCEEDED our expectations. We have been driving our vehicles now for about a month and we have since been in contact with Joe. I am pleased to say that the excellent customer service experience did not end with the delivery of our vehicles. As for the vehicles themselves, neither mu husband nor I have ever owned a Honda and we both agree that these are by far the vehicles we love the most of all the vehicles we have owned in our lives! Kudos to Honda and especially Henley Honda!!! My husband and I would highly recommend Honda Vehicles and Henley Honda in St Catharines is definitely our Dealer of Choice for anyone looking to purchase a vehicles. So happy with our new cars and the overall experience. We expect to have a long relationship with Honda and Henley warmest regards. Lorraine & Alan Attachments area

Damian Poznanovic

Brayden from Henley Honda was amazing. Great people skills and client oriented for sure. Had some issues with my new vehicle but it has all been resolved promptly.

Chelseigh Raechel

I just bought my first brand new 2015 Honda Civic LX from Henley Honda! My experience at Henley Honda was better than expected thanks to Boris, my lovely salesman, who took awesome care of me! He took the time and made me feel completely comfortable and at ease during the entire process. Boris did everything he could, working within my budget, to get me my dream car. I couldn't be happier with the service I received from Boris and Martha! 100% recommend these guys to anyone looking for a great experience as well as a great car! I love my Honda! THANK YOU

Jonathan Dominguez

I went to Henley Honda and bought a used Honda Civic. Daniel Michael Brown has helped it make it go a lot smoother then expected. We got strait to the point and he sold it. Really happy with the amazing service that they have provided. And the civic I bought, is perfect for me. It was awesome to walk into this Honda and have everyone smile back. :) They now have an on going customer. FIVE STARS!!

Robert Blokzyl

Thank you so much Brayden and Sean for helping my fiancee and I get the car we thought we could only dream of. Customer experience is top priority here. We felt very relaxed and informed in our decisions every step of the way and got way more than we expected. Definitely glad we joined the Honda family. Looking forward to many years with our Civic.

Kim Rossi

I just picked up my new car from Henley (from Dan Brown). This is my second time leasing with them. Most dealerships do a good job selling, but it's the other details, service needs, etc where they fall flat. You really see what Henley Honda is all about after you make a purchase/lease. Customer service from start to finish and everything in-between has always been a point of pride for them and it shows. You will not be disappointed.

Febin Baby

Great customer service, but i repaired my car ac a month ago and they repaired it for free because it is still on a warranty period. But now it has the same complaint. One more time i am telling i love the way they treat customers. They give me a free ride to my home and also said they can arrange a ride to the showroom for picking up the car.

Kimberly Green

A top-notch experience working with Brayden and Sean to buy our 2020 CR-V. Genuinely helpful and friendly, Brayden has called twice to make sure we’re happy with our vehicle and are making use of all the amazing features. No joke: over-the-top service ... he even drove to our house when I needed help lifting my snow tires into the car for service!! He knows these cars inside and out and I honestly feel comfortable calling with any question. I love my new CR-V...feelin like a Rock Star :)

Lisa Martin

This review is long overdue. It will be long but worth the read! I understand that everyone has their own opinion and experiences and I feel I need to share mine. I drive 140km a day, need a reliable, safe but yet enjoyable ride. I grew up with a GM family as most of us did in St. Catharines but I did my homework and decided to purchased my first Honda in 2012..sensational Accord Coupe, fully loaded with almost every extra option I could get, so you can imagine how money I decided to put into this purchase. I swore to myself, with this large purchase, I would make sure to do every oil change and service as my car told me to and that I did. I made sure Henley Honda was the ones that ever worked on my ‘baby’. Service after service, as self promised, on time, every time. With that many visits to one place you begin to develop a relationship with these great people. It’s a wonderful feeling when you walk into a place and they know you by name even after months have passed and they have seen hundreds of other customers. With that being said, even though both them and I were doing everything right with my car, things don’t always go your way. Let’s face it people…it’s a car…mechanical…anything can go wrong and it is NO reflection on Henley Honda when it does go wrong. It’s been 7 years since my purchase and have had my fair share of car trouble. I’m not going to go into all the details or list the problems, that’s not why I’m posting this review. I want to share, even though unexpected issues happened, I was taken care of every time. Why? Because Henley Honda is the only one that touches my car. They were easily able to review every service record. That’s a big part of this picture. How can you expect any dealership to have your back if you bring your care somewhere else to be worked on, only to return to the purchase dealership when things go awry. Even though I have been armed and ready, I have never had to fight, argue, get made or even slightly raise my voice with anyone at Henley Honda. They have made every inconvenience I have encountered manageable when I was in the warranty period and well past it. They have stepped up enormously. At one point, working directly with Honda Canada to rectify an issue…who I must add where amazing as well. If you’re purchasing a Honda, then you have done your own homework and your half way there. The next step is to purchase your vehicle directly at Henley Honda and then cross the finish line by servicing your vehicle ONLY with the best service team I have ever had the pleasure of dealing with..certified Honda technicians directly at Henley. They have the most preeminent Service Manager in the area and in my opinion is unbeatable. SHAMIL AND HIS SERVICE TEAM have made me not a customer but rather a member of their family. I’m already over 260,000 km in only 7 years and still going strong. I waited this long to post a review because I wanted to be fair. I wanted to see how Henley would hold up during my warranty, after I long passed my extended warranty and after my financing was finished and I out right own my car. The service team have been impeccable and have never let me down. It is because of them alone that I trust my car. Thank you Shamil, Tommy and Jonathan (amongst others) for always taking pride in what you do and the service you offer. TOP NOTCH BABY! Sincerely, Lisa M.

Nick DaCosta

Brayden Brayden Brayden! Polite, professional and courteous. Came in and treated us like family. I cannot recommend any other dealership to purchase your Honda from. Thanks again for all your help!

Whit h

I hate to write a poor review. The service people were fine. I went here for an oil change as well as to fix a component on my Honda. They put synthetic oil into my 2009 Fit without letting me know. They just put in top quality oil into an old car and didn't offer me any choices. I always choose semi-synthetic wherever I go. I didn't realize this until I got my bill back. This was my first time coming here, and I will not be coming back. Scam

Erin Burns

The folks at Henley Honda were a pleasure to work with - very knowledgeable about their products and were genuine, patient and helpful throughout our purchase. Erin Sammy- our sales representative took us on a test drive that really made the difference as we were comparing our vehicle with other competitors. Our first 'new' car purchase was a real delight. Thanks to everyone involved.

marco travaini

The staff at Henley Honda are so friendly and Erin did a great job of helping me through with buying my very first car and explaining all the neat little features it has with some extra tips on driving a manual transmission as I haven't driven one in a while haha. Overall I would recommend them to anyone looking to purchase a new vehicle

Vince

Henley Honda... What can I say? I quite literally just got home from picking up my new-to-me 2007 Honda Civic EX, and I'm here writing a review. Joe Ferguson, my salesman, was nothing less than 110% professional about the whole process from me seeing the car online, to taking delivery. It's the kind of salesman everyone wants: one that knows his facts to a T, and one who can be funny and joke around with you to make you feel comfortable. Like you're supposed to be there buying this car. Sandra, the awesome lady who processed my sale, got the financing going, and guided me through all the scary stuff was absolutely amazing as well. She guided me through everything available to me from GAP insurance, to disability protection, to life insurance, etching, and so on. I literally bought the car on Thursday, and they had that bad boy in the tint shop to get the windows done, detailed, licensed and ready to go for 9AM Saturday. Going above and beyond my expectations is an understatement. I'd highly recommend Henley Honda to anyone looking for a great new or used car. If you're experience was half as good as mine, you'll be walking out a happy camper.

Jane Jarvis

Just purchased my first Honda - and what a terrific experience at Henley Honda! Dawson looked after me and explained everything about the car I was interested in - he took his time to make sure he knew what I wanted and made sure I knew what I was getting. He was absolutely terrific! Martha (a former colleague) explained the paperwork and made it easy! Thanks Alex Digenis for your help in getting me into a 2015 CR-V - and for having such a great staff to make the decision so easy for me! I can't wait till Wednesday!

Sheridan Doose

Buying a first car is a daunting endeavor, but the team at Henley Honda made the experience for my partner and I smooth and memorable. We had done our research, received tons of great advice, and we knew choosing the right dealership is just as important as the car itself - these are the people you're going to be seeing and working with for the life of your car. The other dealerships we checked out simply were not on the same level. Walking in the door, reception was warm, welcoming and attentive. Sales Rep Erin Sammy took us for an interactive test drive, showing us just what the Civic Hatchback could do, explaining all the tech and the massive feature set. He worked with us to find exactly what we needed and wanted, weighing in each model objectively, and was not pushy in the slightest. Manager Tom worked with us on pricing, just a super friendly and personable guy. Sean handled the financial stuff, again, just incredibly friendly, knowledgeable, and no pressure. A few days later and we have our awesome new car sitting in our driveway, and the sound knowledge that we made the right choice and got exactly what we wanted with zero hiccups and zero buyers remorse. Thanks again to the Henley team for making this such a fantastic experience, we can't stop smiling!

Sara Tabbert

This is my second time buying a brand new car from Henley Honda and I wouldn't to anywhere else! The staff is amazing! Javier and Todd were fantastic and made buying our new Honda CRV-V a breeze! They were informative and friendly which made the process stress free! We appreciate their help and support as we upgraded our family vehicle. Thank you so much for your help! Outstanding customer service! Highly recommend :)

Andrew Willis

I could not be more happy with the service I received from the team at Henley Honda. They have been more than helpful and friendly as well as fair with my lease over the last couple of years. Having grown to love the car Todd was simply amazing in how he handled the transition for me and went above and beyond. I look forward to continuing my relation with Henley Honda.

Jymm Miller

My wife and I went in to see Dawson because I needed a new car that was reliable and fun to drive. Dawson showed me the 2016 Civic. We were treated like a member of the Henley family by everyone, from meeting reception as we walked in, to Dawson, Tom, Krish, Sean and Erin who shook our hands in the lot. It was a great "no pressure" car buying experience. The only pressure they gave me was how hard was I going to ring the "GONG". Thanks for making car buying a relaxing time for my wife and I. Alex, you have a great team at Henley Honda. We will definitely be back to get a second car next year.

Sean Polden

I've been to dozens of car dealerships over the last 10 years, and this was the first time I was completely blown away by the service I received. Our salesperson was Joe Ferguson and he sold us, not only on the car, but on the dealership too, which is why we ultimately decided right then and there to buy our car from Henley Honda. First, Joe took us around the car, explaining each feature of it in detail (technical, safety, comfort). Next, we went on a road trip and experienced the vehicle's handling on various road surfaces where he further explained the additional handling safety features (traction control, braking, economy). This process took well over an hour and a half so by the time we were done we knew exactly what were buying. I think it helped a lot that Joe himself owned the car we were test driving. When we got back to the dealership, we were given a tour of it. Joe showed us around and explained where we'd go to service the vehicle, who we'd talk to, what we should do if a light bulb burns out or if the wiper blades need replacement or if there was a more major issue. I was also very impressed with the shop fees. I thought they were very reasonable and that they're not gouging the customer like I've experienced in the past with other dealerships. Because of Joe's professionalism and knowledge of the vehicle and the "customer first" feeling that I got from the dealership, not only when I bought the car in June, but on the few occasions I've returned the last few months I'd highly recommend him for your next vehicle purchase. We knew it was the right choice for us then and four months later still believe so.

Saim Shaikh

As a family that has 3 Honda vehicles (purchased from different locations) in our driveway at the moment, I can tell you that Henley Honda goes out of their way to provide the best customer service. I had done my research before visiting the location & knew that I wanted the 2016 Civic Touring. Omar greeted us right away & throughout the process he patiently answered all of my dad & my questions. He took his time explaining the features of the 2016 Civic, not just once, but twice - during the test drive & the day he handed me my keys. I took the 2016 Civic on a test drive at another location previously, but they didn't go over half as many features or do a brake test, which was one of my favourite parts of the test drive with Omar. I also liked how I didn't feel pressured by Martha when she was explaining the additional warranty options or when she called to ask which options I would like. My dad had concerns about the customer service he received a few years ago at Henley Honda. However, Omar & Tom explained all the improvements that were made to this location since the change of ownership. After our awesome experience at Henley Honda, I know my dad will be back to purchase & service his Honda's from here too. Their welcoming atmosphere, knowledgeable staff, & unrushed customer service is what differentiates Henley Honda. We will definitely be back!

Jennifer Rimmington

We had a great experience at Henley Honda. The sales associate we worked with was Jack and he was phenomenal. Jack was very positive and upbeat and extremely knowledgeable about Honda products and of the automobile industry as a whole. The whole time at the dealership we were made to feel very welcome and relaxed. During the sale he would go over the options that were available and give the rational without ever being too pushy. We ordered one of the first HRV's which took some time to be built and delivered, so we appreciated the ongoing updates from Jack on the progress. Similarly in the finance department, Martha was great to deal with and also had the just right tone when explaining available options and allowing us to make choices. "Banging the gong" is a very rewarding experience and a nice touch to the sales process. You don't need to be timid when doing this as everyone celebrates this with you. I just took possession of the car yesterday, so I am hoping the service experience is as positive as the purchase experience.

Glen •

Many thanks to Tom, Brayden and Brandon for making the process of acquiring a new Honda Civic a very pleasant experience. Brayden was great at explaining the new safety features of the vehicle and how to engage them and was very knowledgeable. Brandon explained the terms in great detail that were easy to understand. I must say the staff there are nice to deal with.

Tim Dunkley

I have been a loyal customer of Honda for several years and have financed 3 new vehicles with Honda Financial. When I took my 2018 Accord in for it's first service (Family Honda in Brampton), I had asked them to check the brakes as they appear to be warped. I was then informed that ALL four rotors were warped. I was extremely disappointed when I was told that Honda Canada was not going to cover this under warranty and stated it was due to hard braking by the driver. After speaking with Honda Canada directly and informing them that i have been a loyal customer, the only driver of ALL three vehicles, they have all been serviced by Honda Dealers; they should be able to determine my history of how I drive vehicles (The previous vehicles did not require any brakes until after 80,000+ km's and now all of a sudden I changed my driving habits within the first 12,000 km's of a new vehicle???). They still would not warranty the brakes!! After being frustrated and disappointed in Honda Canada, I reached out to Joe Ferguson(Sales Consultant) of Henley Honda, who sold me my previous Accord, in a last ditch effort to see if he could assist. Without hesitation, Joe engaged Shamil Becharbhai(Service Manager) and they informed me they would help me no matter what. They squeezed me into a busy service schedule, gave me a rental vehicle and took care of the replacement of the rotors. Henley Honda truly understands the importance of customer service and customer loyalty. My hats-off to Henley Honda and the entire Team!!! All my future purchases and referrals will be directed towards Henley. Thanks again!!!

Jelena Petrovic

Being in need of a new car, I went to Henley Honda to see what my options were. I had the most wonderful experience! I was helped by Boris Cvijeticanin who was an amazing associate to work with. Not once did I feel like I was pressured into making a choice, but rather I truly felt that he had my best interest at heart and actually wanted to help me find the vehicle to best suit my needs. The entire staff at Henley Honda were wonderful and very welcoming. Boris clearly knew his stuff and was able to answer all questions efficiently and to a degree of detail understandable to someone not particularly car savvy. He is very passionate about what he does and very clearly has his customer's interest on his priority list. Not only did I find the vehicle to best suit my needs, but I left the dealership confident that I made the right choice choosing Henley Honda

laura morlacchetti

I recently had the pleasure of working with one of the best sales reps I've ever met in all my years of purchasing vehicles. If you're looking for a comfortable and seamless transition when investing in a vehicle, Dan Chamberlain from Henley Honda is your man. From his warm and welcoming smile, to his plethora of knowledge, Dan went over and above any and all expectations I had. I took my time and spent many days in a row visiting Honda where Dan always made sure to greet me and further assist in the process. I would highly recommend Dan to anyone looking for a genuine individual who's going to have your best interest at heart. I will most definitely purchase my next Honda from Dan!

Lynsey Bogusat

I have always had great service at Henley Honda. I have purchased a few cars in the past there and I use the service station often. Recently, Erin Sammy was able to help me pick out and purchase a 2019 Honda Fit Sport. Erin made me feel comfortable and answered all my questions. He went through all the details in the car and helped to calm my nerves when on our test drive.:) He pointed out things in the car that I didn't even know where available! Brandon Houtby in financial services was also very helpful. He explained all parts of the purchase- finances clearly. Both men were respectful and helpful throughout the process. I recommend you check out Henley Honda for your next car- and ask for Erin and Brandon. Thanks Henley Honda. I love my new Honda Fit!!!

jasmine hines

About a month ago I purchased a used vehicle from Henley Honda and I've never been happier. The service there was great and they were very welcoming. They took the time to listen to what I needed and they provided me with car options for exactly that. Friendly environment, would definitely recommend going there if you are looking to purchase a car! Thanks again!

Jon Shaw

I recently purchased a new vehicle through Henley Honda. Having never purchased new before, I wasn't sure of the process and what to expect, etc. My salesman, Blair, was exceptionally helpful. He worked very hard to figure out exactly what I was looking for in a vehicle for my lifestyle. He let me test drive two vehicles that we narrowed the choices down to, but was willing to offer even more if I wanted. He explained the vehicles very well, didn't pressure me into anything, and went above and beyond through external communications to answer all my questions. When I purchased, Sandra was equally as helpful and amazing. She explained all the processes to me, including registration, insurance, pick-up procedures, etc. Again, she helped me through the whole process and clearly went out of her way to make the experience smooth and well-informed. I'm very very happy with the process at Henley and appreciate all the hard work they put in for me!

Marina Horner

If you are wondering about purchasing a vehicle from Henley Honda - WONDER NO MORE!! This is definitely the dealership to visit. The customer service is beyond excellent and the quality of vehicles on the lot is exceptional. We had the extreme pleasure of Omar Ahmed helping us with our purchase from beginning to end. The entire staff at Henley Honda is welcoming and sincere. When they say you are family - they mean it. We've been a Honda family for twenty years and I have never been disappointed.

Nathan Torraville

Very pleasant experience buying a new Accord! Blair, Sandra and Tom were great and helped us pick out the right vehicle. Will definitely be buying from Henley again!

Kelly Nash

I loved everything about my experience in buying my new Honda Civic at Henley Honda. Joe is friendly, knowledgeable and was willing to go the extra mile to get me into a safe, reliable vehicle. "No pressure" sales and a great sense of humour. Always available to answer my questions no matter how trivial they seemed. Couldn't ask for better ! As with my husband's CRV, we are thrilled to be adding another Honda vehicle to our "fleet" Thanks Joe and Henley Honda !!!!!

Bee.S Moxey

Art and Todd are the best!!!! They assisted my partner and I, and they displayed EXCEPTIONAL customer service!! The process took less than a week. Very please!

Deanna Kvesic

I worked with Erin Sammy. I highly recommend asking for him. He is friendly as well as efficiient and thorough. He showed both me and my 11 year old son kindness and respect. If you are looking for a new car, Honda is always our choice, and now so is Erin. Thank you.

Alyssa Campbell

I can’t say enough great things about Dan, Todd and Erin at Henley Honda! What we originally thought was going to be a stressful process, was anything but! From the moment we walked in the door we were treated as friends, and everyone there worked hard to make us feel relaxed, welcome and appreciated. I am so happy to have leased my new car and I’m so grateful that it was with the staff at Henley Honda. I know that whenever I need anything, they’re just a phone call away. Thanks guys!

Shan

I live in Brampton and drove all the way to Henley Honda because of their wonderful customer service. I found the same car with all the same specs at the Mississauga Honda dealer and at Henley and Art was amazing. Fast responses to all my emails and direct to the point no filler, no fluff (Compared to Mississauga :-S). When I went in I met Art who was super nice. He let my spouse and I go for a test drive and then we chatted about the car after). Very relaxed no stress. I was definitely happy with the customer service from both Art N. and Brandon H. (Signing the paperwork). No add ons, no up sell etc. We will definitely make the treck back out there again for our next cars. Also as we were not from the area, we asked for some recommendations on food and Brandon recommended Oddbird; which was amazing! Thank you Art & Brandon for everything, it is greatly appreciated!

Sara Zanardi

My recent trade in from a 2018 to 2021 was by far the best experience I have ever had with a car dealership. Brayden and Sean were extremely helpful and informative. Brayden didn't hold back getting me everything I asked for, from a lower payment to mud flaps!!! (the mud flaps he surprised me with) I went into the trade appointment with very little expectations that I would receive everything I was asking for. Brayden gave me so many extra features with my new car at no extra cost!! He truly listened to all my demands and made them happen without hesitation without batting an eye, without breaking a sweat! I couldn't be more excited about my new car and the way he handled everything was beyond my expectations. Sean Moffat handled all my financing needs with extreme professionalism and class! He explained everything to me and answered all my questions, handled all the paperwork and even got me in my new car the next day! I love my 2021 Honda Civic LX and I really enjoyed my experience at Henley Honda on Lake street. To say those 2 guys were amazing is an understatement!!! Thank you so very much Brayden and Sean!!!!

Sue Paquette

In November 2014 my husband and I went to Henley to register for safety checks as we were new residents to Ontario. We were very happy with the staff and I ended up buying a new car that very day. Since then we have had nothing but great service with Art and Shamil going the extra mile to make sure we were satisfied customers. My husband bought a new car yesterday due to Art's diligence at letting us know that an S2000 had come into the showroom. We had been looking for one for months. We are always happy to visit to Henley as everyone is so very friendly.

Brian Ferguson

Although I had to wait forever for my new HRV, the people at Henley Honda were great. My sales guy, Brandon, kept me informed throughout the wait and I appreciated the frequent updates. Sean, in the business office was very efficient and easy to deal with and I did buy things from him, which I did not plan on doing, which says something for his ability to do his job quite well. It would have been nice to see the sale manager, but maybe he doesn't like to visit his customers. All in all, a great experience.

Zoe J

Coming from a family with a long history of GM employees, considering a new Honda was initially a bit weird for me. If anyone reading this has similar thoughts, disregard them immediately because Henley Honda is the absolute best car dealership around, with the best employees you could imagine. One of their top salespeople, Joe Ferguson, is someone I'm honestly thrilled to have as a friend. He's not your typical car salesman; he's a genuinely caring and honest man who will find you the perfect car for your needs and make sure you know absolutely everything about it before you leave the lot. Sandra in insurance is one of the most wonderful and hilarious people I've ever met. She's up front and honest about the different kinds of coverage, which just proves that everyone at Henley Honda wants to make sure you're getting exactly what you need. The car I finally decided on, a 2014 Civic EX, is by far the best and most gorgeous car I've ever driven. I never expected to leave the lot with a brand new car, but the incredible leasing options make it so easy to afford that you would be insane to do anything else. Everything from the exceptional gas mileage to the eye catching red paint just makes me know for certain that I'll never own anything but a Honda from now on.

Cassandra Ahmed

I had an incredible experience with Omar and Henley Honda. Apprehensive and unsure as this was my first time purchasing a vehicle, I had no idea what to expect. The moment I walked in the door Omar was there to help- no pressure whatsoever. He truly cares about his customers and strives to make them happy by really catering to their specific needs and lifestyles. He really listened to what I wanted and did everything in his power to ensure I was completely satisfied. From walking in the door one day to walking out with my 2013 Honda Civic weeks later, Omar was incredibly professional, understanding, and knowledgeable. He treats his customers they way they should be - like royalty and, more importantly, like family. I would absolutely recommend Omar and Henley Honda to anyone who is considering purchasing or leasing a vehicle. I could not have imagined such an easy and stress free transition. Omar continues to provide incredible customer service with regular "check-ins" to see if there is anything I need. His dedication to his customers is incredible. I know I am taken care of with Omar and Henley Honda.

Jennifer Tingey

I recently purchased my first Honda from Blair at Henley Honda. Everyone I encountered at Henley Honda was very nice and made me feel welcome while I was there. Blair explained all the features on the car and made sure it was the right vehicle for our family. Thanks for making this car purchase a great experience Blair. We hope to deal with Blair at Henley Honda when the time comes to purchase our next Honda someday :)

Susan Viola

I recently picked up my third Honda Pilot and love it! The staff at Henley are exceptional, they go above and beyond to accommodate your needs. Never at any point have I felt pressured to buy and they have always been patient with me. They make sure you are getting what you really want, what your needs and wants are. Over 3 Honda Pilots I have had the pleasure of exceptional customer service with every interaction at Henley Honda so I would recommend them to anyone ....and I do :)

Trevor Smith (Bigman)

Art and Sean were fantastic and I was very impressed by the service. Bought a great car at a great price and couldn't be happier!

Peter Zangari

Great experience from start to delivery. Javier Iribarnegaray made my purchase a smooth one. If your looking to purchase or lease make sure to go to Henley Honda and see Javier. Thank you to all the staff at Henley Honda.

Mike Dini

Just bought a new vehicle from Henley Honda. The whole process was easy and the salesman was easy to talk to, and very fair. Start to finish I'm very pleased. Ask for Brian, he was awesome to deal with.

Shaun S

Been going to Henley Honda since I bought my first hi Honda a couple years ago. Always deal with Elaine in the service department. She always has a friendly smile, is professional and we'll versed in her duties and explanations of the work being done in my vehicle. Whether it's just regular maintenance or a repair. The rest of the staff is just as inviting and I have yet to have a bad experience at this dealership. I will continue to go there and recommend any of my friends to do the same. Don't go by others negative reviews, go there and experience it for yourself. Great job by Henley Honda team!

Karen Shedden

Wonderful experience at Henley Honda. All of the staff that I met, from reception to sales to finance, were kind, helpful, and knowledgeable. My salesperson Joe Ferguson was great. He explained to me all of the different features the Civic had to offer. He showed me what set the Civic apart from other vehicles in its class without being pushy or negative towards the other cars. Joe came on the test drive with me, drove the car and demonstrated the features before turning it over to me so I could get a feel for it. He even took me around the dealership and gave me a tour of the service department so I could know what to expect if I bought the Civic and brought it back for service. Joe wasn’t at all pushy, he answered any questions I had, and I really got the sense that he wanted to help me get into a car that suited my needs. I was so pleased with the test drive and the information that Joe gave me that I bought the car right there and was able to pick it up four days later. I went to two dealerships and test drove two cars that day before arriving at Henley Honda, and Henley Honda was by far my best experience. Prior to test driving and now owning the Civic, I had never driven a Honda before. Now I couldn’t be happier with my new car, and I will be making Henley Honda my first stop when I’m looking for a vehicle in the future. If you’re looking for a new vehicle, I highly recommend Henley Honda and Joe Ferguson.

johnyyz423

The staff at Henley Honda are wonderful to work with. I am thrilled with my new Honda Civic and Erin was fantastic at explaining the vehicle to me. There are a lot of bells and whistles in my new Civic and Erin was very patient with me and explained things in a professional manner. A big thank you also to Brandon who worked hard to make things happen. Such great people at Henley Honda.

Liam Coles

Bought a Civic Hatchback from another non-Honda dealer, and Todd was fantastic, working with the other dealer to get me set up with Honda Warranty. Everyone was super friendly and helpful! Definitely coming back here for my next Honda purchase!

Grace Snippe

This dealership really helped me get a deal on the best car for me, I was grateful for Brayden's guidance, response time and recognizing my needs! They also found free floor mats for me, which was so, so kind- I was already shopping for them before the purchase, and what a wonderful surprise! Not to mention this Honda CR V is a dream. Drives like an absolute dream, I love my new car. Would recommend a Honda CR V to anyone.

Ashok Malaviya

I have been proud customer for Henley Honda since 2016. Two days back i bought my 5th Honda car. Its 2022 Honda Odyssey. My family and me are extremely satisfied with the service. Here I definitely mention some Names. Todd Wong - He always happy to find best financial solution for us and his suggestions are really helpful. Dan Chamberlin - Always ready to give good deals to their customer and try to make you happy with your deal !!! Joe - He has extraordinary knowledge of all Vehicles which they offer at their dealership. All above people at the dealership makes homely environment and looks like they are your family. I would definitely recommended this dealership for your next car!!!!

Ralph Eckhardt

Recently my wife and I decided to shop for a newer car. After checking other car lots we came to Henley Honda and met Brayden Roszi. We explained what we were looking for and he not only answered all of our questions and concerns but went above and beyond normal customer service. He made our car buying experience pleasant and enjoyable and we came away very happy with our newer Honda. Thanks again to Brayden and the staff at Henley Honda for helping make this a very satisfactory purchase and I highly recommend Brayden for an excellent car buying experience

IAN WALTERS

I purchased my new Honda last week and could not have been happier with my decision. I purchased from Henley Honda based purely on the excellent reception, service and salesmanship I received from Erin. He was without doubt one of the best if not the best person I have ever dealt with and over time that has been allot of vehicle in several countries. He was courteous answered each and every question honestly and did not try to push me but let me decide and choose which is a really nice thing and something I do not see at some other dealers. Sean H (Business Manager) was excellent in the sales area and supported us in a clear concise and supportive manner, nothing was left out and there were NO surprises except saving us additional money when we signed for the car (Great story). I would recommend Henley to anyone and Erin especially as you will not go wrong with the service and support and of course the excellent Honda products.

joaquin idrovo pauta

The best assistance that I had in my life, good team members, good treatment, also used cars is very good shape! I'll be back in a few years to get another car ;)

Elizabeth Pagé

I recently purchased a 2015 Honda Civic from Henley Honda. I can honestly say that Erin Sammy made my purchasing experience extremely pleasant. He was very professional, informative, experienced, firm and very credible. There were some moments where I had doubts or became emotional prior to make my final decision, and Erin was able to understand what mattered to me the most and helped build my confidence about my choice. He took the time to compare various models and encouraged me to take each one of them for a test drive. Even after the purchase, he took the time to sit me in the car and walk me through every detail and operation of the vehicle and he did it with enthusiasm and made me feel very important throughout the whole purchase process. Originally, I was going to purchase either a Mazda or a Nissan, but after visiting Erin at Henley Honda, I can honestly say that although I am very pleased with my choice now, his customer service was the hook to my purchase. Also I would like to give credit to Shawn at the financial department who also was very pleasant and caring. Thank you Henley Honda!

Syeda Noushin Arefeen

I was thinking of buying my first car for the longest time. However I have no clue about cars. My first appointment was with Brayden at Henley Honda. And he provided me with the most detailed test drive for the 2020 Honda Civic. It was my first test drive at any dealership. I was very impressed with the car and Brayden’s knowledge of the product. As a consumer I wanted to compare all the cars in the market with on my price range and I did. But no salesman provided me with the type of knowledge about the car like Brayden. But I went back to Brayden because he was the best! And now I am the owner of a brand new 2020 Honda Civic EX! Thank you Brayden and everybody else at Henley Honda!

Cameron Wilson Mortgage Agent

I worked with Joseph Scavo, Sales Advisor, recently when looking for a new vehicle. We took out the new Civic and it was a great test drive - actually one of the best I have ever been on. Joe, really gets in depth about the cars and is a very upright salesperson! Highly recommend this dealership and Joesph!

Tanya Gibhard

Henley Honda is the BEST dealership!! Everybody at Henley Honda is super friendly, knowledgeable and extremely helpful. Alex Digenis and Dan Chamberlain went completely above and beyond for me. Todd in finance and Erin Sammy made the delivery of my car such an enjoyable experience. After having a few bad experiences with 2 other Honda dealerships, I was about to leave Honda altogether when a close friend recommended Henley Honda to me. A week later I was happily driving from Toronto to St. Catherines to pick up my new 2020 CR-V, which I am completely in love with. I highly highly recommend Henley Honda!!!! My faith has been restored in Honda due to Alex and Dan. THANK YOU!!

Robert Goodine

Buying a new CRV from Dawson and the Henley Honda team was a simple and great experience. They are friendly and willing to take the time to talk about the product and answer and questions you might have. They put the customer first and not just there to make the sale. That is why we have bought all of our Honda vehicles from them (5 total). The service & parts departments are also great to deal with if any issues arise with the car once you get it home. Thanks Guys

Matt Farinacci

Great People! Great Prices! Great Experience all around! I could not be happier with my new car and the service I received here at Henley Honda! The sales, finance and parts team all worked together to get me exactly what I wanted in my new Civic Sport! They did an amazing job getting everything together quickly and I always felt like my questions were answered and I felt completely reassured that my new Honda was exactly what I was looking for....and MORE!!! Thank you so much Henley Honda Team!!! Shout out to Brayden, Todd and Dan for making this experience the best Ever!

Ashley Overholt

Brayden and Sean were amazing to work with. They were patient, understanding and so helpful. My previous car was my first big purchase and it quickly went south. What I thought would be a reliable car just wasn't. It was difficult to swallow such a huge loss. With Honda I was able to find solutions. The Honda Civic feels like a great way to move forward. Thank you.

Genalaine Barbosa

Got my first car here and special thanks to Javier for his exceptional assistance. He made sure all our questions are answered and gave many options for us since we know nothing about cars. I recommend you contact Javier, he's such a great person! Special thanks also to Todd! He is so great and we had a wonderful and smooth transaction.

Nick Kurzawa

Waited until our warranty was up before telling us a part needed replacing even though we were in multiple times to temporarily fix the issue. NEVER take their shuttle service as they will just make a time up and come nowhere close to arriving on time.

Patrick Shea

I recently purchased a pre-owned 2013 Civic from Henley Honda and my experience was positive. I knew specifically the car I wanted before going in and found the sales associate, Dan, to be pleasant, positive and enthusiastic to help. I was also impressed with what I could see of the service center. There was nothing particularly over-the-top amazing about my experience but that's not to take away from the dealership because I already knew what I wanted and I'm not one to haggle for deals. Overall I drove away feeling very good about the purchase and positive about the experience. I definitely recommend Henley Honda!

Paul Hammill

We just purchased our first Honda. We ended up at Henley Honda because our experience at another Honda dealership, when we were shopping, was less than good. The difference between that experience and how we were treated from the moment we entered Henley is night and day. We were extremely lucky to meet our salesman, Brian, on our first visit. I have never met a more knowledgable salesman. I usually decline test drives, when I'm "just looking" Thankfully, I let Brian talk me into going for a "ride "with him at the wheel. My wife and I were blown away by the car and Brian's insane amount of knowledge about every feature. We were never pressured to make a decision, but Brian provided us so much info on the car, the financing options, availability, etc., we literally had no questions left and in the end he made us a deal that was extremely fair. If you're in the market for a car, I recommend Henley Honda and you should absolutely ask for Brian. He will treat you right.

Frank Pellegrino

I would like to thank Brayden Roszi for all his help regarding the lease of our new 2021 Honda Civic. He was very honest and thorough in explaining all the details involved. I highly recommend Brayden to anyone who is in the process of buying or leasing another vehicle.

David Ancerl

Buying a new car is always stressful, but the folk at Henley Honda made the process painless. No pressure, friendly help made things go easily. Thanks, guys!

Frank Maddalena

We picked up our new Red 2019 Honda Fit yesterday, thanks to Erin Sammy for all his help. His knowledge on all the Honda vehicles helped guide us to our decision on purchasing the Fit. Erin did not rest until he was able to track down a Red Honda Fit for us. Thanks again we appreciate all your efforts in keeping us happy. Thanks also to Sean for his help in the 'paper work' end of things.

Marc Harley Villamar

just bought a 2019 Honda Civic Touring sedan that's my first car. it was a great customer service experience. Nolan helped me to select and compare, test drive, pricing, service post sale, and everything is good. Nolan is a Great advisor. Thumbs up for Nolan!

S Bazentine

I had previously leased a Honda Civic from this dealership and had a great experience. This time around I financed an Accord, a car I had wanted for some time. Erin Sammy was my sales rep each time which was great because he knew what I was looking for and made personalized recommendations. My experience with Sandra was also very positive as she was friendly, helpful, and responded quickly to my questions. I appreciate the effort both of them put into helping me with this purchase!

Brandon Hotrum

There aren't enough words to explain what an amazing experience I had at Henley Honda! Todd Wong and Daniel Brown were attentive, thorough, approachable, accommodating and honest. They both went above and beyond any standards I could have imagined to ensure that I had a clean and reliable vehicle. They didn't just sell me a car to make a profit and move on to the next customer. They inspected every component of the vehicle and ensured that it was in top working order before I drove it off the lot, and they kept me updated daily on this while I was awaiting a pick up date. They could have easily cut some corners like you hear about at other car dealerships, but they voluntarily went above and beyond for me. You don't get that everywhere. I purchased my first vehicle here and I will be purchasing any other vehicles in my life from this dealership .. can't beat it. Highly recommended, BUY HENLEY HONDA!

Samantha Brinker

Have had some poor experiences with other Honda dealerships in the past, but have purchased our last 3 vehicles at Henley. +++Positive experiences - end-to-end each purchase. Dawson is fantastic to deal with: no pressure, he genuinely wants to ensure our needs are met and that we are leaving happy with our decision. Martha in finance was friendly, helpful and outlined our options clearly. Amanda in service is top notch. No desire or reason to look anywhere else - if we could rate it higher than 5 stars, we would!!

Matthew Robert

I just picked up my brand new car yesterday! I love it so much I didn't want to stop driving it. Joe Ferguson is absolutely amazing to deal with. I couldn't have asked for a better salesman. I received treatment above and beyond my expectations from both Joe and Sandra! I can't thank them enough for everything and I'll be sending everyone to Henley Honda. Thank you so much guys! I wish I could give 10 stars!

R&E A

We came in to Henley Honda on April 3rd. We were looking to purchase a new vehicle and had intended on looking at Honda, Toyota and Hyundai. Well we never made it to the other dealerships. We were greeted with smiles and friendliness right away. Our salesperson was "Captain" Kurt and he was fabulous from start to finish. He was very knowledgeable and very thorough. We felt very comfortable with the whole process. When the car was delivered and we picked it up Kurt went through the whole vehicle with us from A-Z leaving us with confidence as we drove it off the lot. We would totally recommend Henley Honda and "Captain" Kurt to anyone looking to buy a new or used vehicle. The service at Henley Honda is awesome - including Sean who helped us with all the paperwork involved in purchasing a new vehicle. We are in LOVE with our new Honda Civic and are very pleased with our decision to purchase from Henley Honda!! Thanks "Captain" Kurt!!

Chris Myers

We leased a new 2016 Honda CR-V about a month ago from Henley Honda. We love this vehicle! Our whole experience with the dealership was first rate; a relaxed and almost family like atmosphere. Brandon, our salesperson, took really good care of us. You can see they have a great pride in the vehicles they sell.

Anna Malec

Excellent customer service! Professional, knowledgeable without being pushy. Javier took the time to explain and go over all the features of my new vehicle. Would highly recommend Henley Honda!

Lindsay Depape

I have nothing but good things to say about Henley Honda. I recently had to buy a new car due to an accident and everyone there was extremely helpful. It was a very stressful time for myself but Michael Brown was amazing to work with. He made buying my car a very easy process, helped me with finding a rental car and answered all my questions before and after purchase. I have now had my car for a week and love everything about it. I would definitely recommend shopping at Henley Honda and asking for Michael Brown :)

Denise Dorricott

I recently leased a Honda CVR from Henley Honda. Joe Ferguson, my salesperson, was amazing in his product knowledge and he knew exactly which vehicle to put me in from the beginning. He made me feel very comfortable during the whole process, which is important to me when making a big decision like the purchase/lease of a new vehicle. The staff at Henley do indeed make their customers feel part of the Henley family. I have no hesitation in recommending Joe and Henley Honda to friends and family. I am so happy with my new vehicle and the awesome sales and service I received, thanks so much guys! Denise D-W

Maria Alcantara

I know this is a late entry to give my review, better late than never. I just would like to give Henley Honda and all their staff a huge thank you for all you do and for helping me get a car that I can proudly call my own and I'm glad to be driving on the road. Thanks especially to Erin and Sean for all their help in answering all my questions (including my families, particularly my dad and brother) and for meeting all our expectations. I will miss my 2013 Honda Civic Touring which was our first purchase with Henley Honda (a special thanks to Tom for everything you've done), it has served me and my family well and I know that my new 2016 CRV will do just the same, because if the staff at Henley Honda can give you a great deal and take good care of you, the least you can do for them is to ensure that you take good care of the vehicle they gave you. So to the next owner of my civic, be blessed with it and take good care of it. Henley Honda thank you and my family and I really appreciate all the things you have done and beyond for us.

Farouk Mentz

I stopped by Henley a week ago, and it was purely to check a comparison car before my wife signed on another vehicle. Walking in was instantly greeted pleasantly. We were given our space to view and only was asked if we had any questions. When we saw the car we were interested in, we met with Dan and there was nothing but amazing, genuine love for the Honda brand, nothing sounded scripted or "car salesman" like. Though we did not leave with a vehicle, I'm fairly positive we are going back to get it anyway. I don't leave reviews generally but when you are made to feel this comfortable, it's kind of hard not too. Thank you Dan and folks at Henley Honda!

Terry Darby

We recently purchased a Honda CRV. Art Nelson, our sales rep. made it a thoroughly enjoyable experience. He was extremely informative and easy to talk to. Now we know more about Honda's than we ever did. He made us feel very comfortable. I would highly recommend Henley Honda and Art Nelson.

Jean-michel Dzuibanowski

Thank you Brayden for your wonderful memory and remembering us when it was time to upgrade! Brayden's dedication to making sure everything was understood and we were happy with our purchase was key! We will always go back to Brayden :) Thanks Brayden for EVERYTHING!

Alyssa Racine

Car shopping isn't always the most fun experience, but this time I can honestly say that it was! Nothing but great things to say about the amazingly awesome staff at Henley Honda. I was more than impressed with the customer service I receieved from the moment I walked in the door to the moment I drove away in my brand new Honda Civic! Dan C and Brandon were very knowledgable and helpful! They took the time to show me all of the exciting features my new car has to offer and answered all of the questions that I had about them. Mike and Tom were both awesome and an absolute pleasure to work with. If you are looking for honest genuine car salesmen, look no further - they are all at Henley Honda! The whole experience was one that I definitely won't be forgetting anytime soon...will be back in the future! Thank you again to the staff at Henley Honda!!

SINAN CHEN

My friend and I recently went to this Honda dealer to purchase the civic. I have to say they really did a good job and we had an amazing car buying experience. Kurt introduced every feature of the car patiently and helped to find the car we want quickly, and also Kevin explained the things very clearly and easy understanding when we go though the financing part. We would highly recommend Henley Honda, Kurt and Kevin.

Amanda Bell

It was a pleasure working with Brayden and Sean at Henley Honda. They were easy to reach, flexible, friendly and supportive through our whole purchase process. We would happily work with them again. Thanks for a fabulous and fun experience!! We love our 2020 Insight hybrid!

Diane O'Donnell

Omar is great to deal with. He is very personable and happy all the time. Very positive and comfortable atmosphere provided because of Omar. He made the Honda experience be the best that it could be when purchasing a vehicle. I would definitely recommend him to others. Thanks again.

Mike Hrycyshyn

The parts for my recall appointment that was scheduled over a week ago were sent to another dealership? They did not inform me about this until I was at the service desk at the dealership! Extremely unprofessional. I had arranged this day which now cost me a day off for no reason. They service person at the desk told me they would call me next week to tell me when to come in. This does not work well with anyone who has a schedule of there own. Now I have to wait for the dealership to tell me when I can come in and take another day off! I strongly DO NOT recommend this dealership! I love Honda! But not the unprofessional service! Update: After making a formal complaint to Honda Canada, my recall parts were expedited and then arrived at the dealership. I booked an appointment and the recall was completed. This time the staff was courteous and very professional! I would now recommend this dealership to anybody. Love my HRV!

Ashley Montague

My boyfriend and I were looking for a new vehicle and we had a Honda Civic previously. Before we had dealt with Hamburg Honda in Niagara Falls and did not have the best experience so we decided to try Henley Honda. Upon arrival, we were introduced to Erin Sammy who was fabulous! He was very charismatic and VERY knowledgeable about the vehicle we were interested in (2015 Honda Touring). He answered every question we had and took his time showing us the inside and outside of the vehicle before, during and after our test drive. Once the deal was in place, we were sent to the financial department to speak with Sandra Schincarol who was equally wonderful. Her bubbly personality was engaging and she helped us through the entire process. All the paperwork for my car had to be done while I was on Christmas vacation and she corresponded with me and my mother through email to ensure everything would be set to go upon my return. When it came time to pick up the car, Erin came in on his day off and spent almost two hours with us finalizing the transaction. The car, staff and overall experience definitely exceeded my expectations. I would recommend this dealership to anyone looking for a new or a used car :)

Rebecca McIvor

I just brought my new Honda Civic home today. It was a great experience, there really is nothing to complain about. Everyone was very friendly, I think most everyone in the building took the time to say hello. Brian sold me my car and he made the choice pretty easy. Not only was he incredibly approachable and friendly, he was also very knowledgeable about what he was selling. I also dealt with Brandon for the financial side of things and he too was friendly and informative. All in all, I think this is a great place to get a car. The employees may be in sales, but they are backing a great product so you really can't go wrong. Thanks so much, Henley Honda!

Mathew Mastrofrancesco

I bought my first car here at Henley and i cant say enough of the staff. The sales person Blair went through everything with me to make sure i found the right car. Not only did he make sure i was happy with my purchase but he made sure i knew all the details of the car. As someone in sales he is a perfect example of what a great salesman is. Brandon helped me with the financing and in buying my first car i was a little scared. you always hear the negative but Brandon made sure to put all my worries at ease. He made sure to help find a pricing that would fit my budget and e made sure to work with my pay schedule on payments. Even the service staff was awesome. Tom made sure that any question i had about my car servicing was done and made it easy to make sure everything is at 100% Everyone who works here was so helpful and having negative expediences at other dealer, i would totally recommend getting your car from henley

Tammy Schwark

I purchased my Honda CR-V Sport 2020 a few weeks ago and I couldn't be happier! The experience was incredibly positive - I hadn't been in to Honda for 12 years - it was an old CR-V! Starting from the moment I walked in the doors and on car pickup day! Joe Scavo (Sales Consultant) greeted us and was most welcoming! Joe is professional, friendly and most importantly - transparent! It was a quick initial drop-in and Joe was quite thorough and not pushy at all. A few days later I went for a test drive in the 'best' conditions - okay a smidgen of snow storm - what better way to test the CR-V! Joe was again quite thorough to explain all the features - perfect test drive! Back to Honda to discuss options with Joe (sold!) - I then discussed the financing/warranty options, etc. with Brandon Houtby (Financial Services) who was also incredibly friendly and most helpful - and again without any pressure. Also briefly met Dan Chamberlain (Manager, New Car Sales) - what a great team they all are! I picked up the CR-V a few days later and again Joe was amazing - reviewing the features and such before I left with my new wheels! Can't recommend Henley Honda enough! What a great experience for someone who resisted getting a new car for so long - truly was the icing on the cake! Many thanks to the great folks at Henley Honda - I absolutely love my new CR-V! Don't even get me going on the heated steering wheel and seats! ;-)

Katelyn O'Gorman

Incredibly disappointed in the service received. Never again. Booked an appointment with the service center as my trunk wouldn't close and I could no longer open the gas tank. Assumed snapped cable. They charged me for an hour's work ($120) to confirm the trunk won't close and the release latch at driver side doesn't work, even though this was demoed in 5 minutes during drop off. Parking lot was a mess. Unaware of issues with Android 11 that's captured on Honda's forum. Recommended $1000+ service that wasn't needed - I know because I had it done last month. There really needs to be a rating lower than 1 star.

Nicholas Savelli

Henley has done it again! For the second time in as many years, I've purchased a vehicle from the amazing team at Henley Honda. From start through to the finish, Brayden took great care of me and matched my growing family's needs with the right vehicle. Special mention goes out to Brandon H. for completing the transaction on the financing side of things. I highly recommend making your next vehicle purchase from here. Thanks again!

Drew CQ

I took my Accord in for maintenance and the Service Advisor, Elaine was great from start to finish. I was quickly put in a rental and kept updated at all times about the status of my vehicle. My car is running great, it was done very quickly, considering the amount of work that was needed and the service top to bottom was fantastic. Thank you very much for everything. I’ve just been in again today, Feb11/19 and once again has the pleasure of dealing with Elaine, as my service advisor and Andy, as my tech. Excellent service, quality and timing and both super friendly. Thanks again Henley Honda!

Kait Ripley

Just purchased a brand new Honda HR-V from Henley Honda. I had a great experience, specifically working with Joseph Scavo. I LOVE my new car and am very pleased with everything. Thanks!

Raymond Dartsch

The staff at Henley Honda helped me get my new Honda Civic work vehicle quickly and efficiently. Joseph in sales found a trade in value for my 2014 Civic through their online dealer auction system, that was better than I was hoping for and made getting my new vehicle much easier. Sean the business manager arranged a rock bottom finance rate for me and went above and beyond to help me with another issue where another Honda dealership had dropped the ball. My old Civic had no issues other than a brake job, after 269,000 km as my work car over five years. With my new Civic I’m looking forward to many more years of driving such a safe, reliable, fuel efficient and stylish car, and getting it serviced at Henley Honda.

Bryan Saltys

We recently purchased a 2017 Honda Civic at Henley Honda and want to relate the great experience we had. All of the staff were very friendly, helpful and had a genuine manner. In particular we would like to thank Brian Chickowski, our sales representative, who gave very detailed demonstrations and descriptions of the car. His warmth, and personality are well suited for the job. He spent a great amount of time fully explaining the operating functions of the car upon pick-up. Brian further followed up by phone and e-mail to inquire if we had any questions or need assistance. Sandra Schincariol, the Financial Manager, was very pleasant and thorough. The paperwork and financing for the car was well prepared making this aspect flow smoothly. We would highly recommend Henley Honda to anyone looking for a car or truck. We have already passed this on to family and friends. The Saltys

Ian Wood

We've owned three Honda Civics and have been Henley Honda customers for the past twelve years. We were impressed with the new CRV and were assisted greatly by Martha and Boris at this dealership. We visited several times to make inquiries and drive different models. Boris was particularly helpful and knowledgeable about the features of each trim model and Martha provided exceptional service also. We're currently enjoying our new car knowing that the team at Henley Honda will make themselves available in the post-purchase phase as well. Martha and Boris were great to deal with!

Kim Prosia

3rd time is a charm when dealing with Henley Honda. Just leased my third vehicle with the assistance of Erin Sammy. Erin has been awesome to deal with since the first time I met him. Covid made the process a little different this time but still done with total professionalism by Erin and also by Todd Wong in the business department. I highly recommend Henley Honda!

ROCHELLE MAE KO

Excellent service. Great customer service. I bought my first car from Honda Henley and I love it. I feel happy every time I step into it. Joseph, our salesman was exceptional. Everytime we visit the store he makes time and effort in making sure that all our needs are met. He even makes extra effort to call me few days after I got the car to make sure everything is good. That I didn't experience from my previous dealer. Sandra too from Financial service was also exceptional as she makes sure that we got the best deals and provided us some extras into our vehicle without an additional cost, that really meant a lot. She also arranged the pick up day of my car to make sure that I got it before I started to work. I have no doubt that we will once again return to Honda Henley when we are ready to upgrade.

Anna Bielecki

We bought our 2019 CR-V Touring in January. Thanks to Joe S. finally we decided to buy a new car. Joe is very pleasant, helpful, patient and knowledgeable salesperson. The Test drive was such an amazing show. We were treated with respect and professionalism. He called us couple weeks later asking if everything is OK. We highly recommend Henley Honda dealership and Joe S. as a salesman!

Billy Miller

Recently bought a 2018 Honda Accord from Joe Scavo at Henley Honda and couldn’t possibly be more pleased with my experience. I was never pressured or hounded as some dealerships tend to do, and from the very beginning not only was the salesman very up front and honest about everything, but the manager, Dan Chamberlain, was very helpful in every aspect of my purchase, even going as far as checking in now and then several months later to ensure I am satisfied with my new vehicle and quickly doing all he can to correct my most minor concerns. I would highly recommend anyone in the market for a new vehicle to consider stopping in at Henley Honda.

Mathew Morrison

Had great experience at Henley Honda. Everyone super friendly and honest. Javier was great guy to deal with super fast response and easy to talk to.

Christian Bosje

I bought my first car at Henley Honda and couldn't be happier. Joe and and the team at Henley were amazing. They knew exactly what my budget was and found the perfect car for me. I had my new car within a week and they took care of all of the details. Thank you for making this experience so easy and fun.

Nevin NevinK

Gold Standard in Customer Experience! If you want a downright perfect customer service and sales experience, Henley Honda is the gold standard. We made a mistake in our new car purchase journey and went to Henley Honda first… Well that was a mistake as everyone else was awful in comparison. Other dealerships came off as fake, only willing to tell you what will make the deal vs showing us something that fit our needs and budget. Joe at Henley Honda had a genuine interest in what we were looking for and guess what... actually listened with absolutely no pressure. Other dealers were too busy telling us what they wanted us to hear that they couldn’t stop “selling” something we didn’t want. From first arriving at Henley Honda, Joe had all the cars we were interested in out front, ready to go. He did a quick walk around showing the features (that matched what we were interested in) and off we went on the test drive. We got back and the next one was ready to go. Henley seems to pride themselves on a open & transparent operating model. Tom the GM stopped by the table afterwards and its clear that the entire dealership is in this mindset. I’m a very “trust but verify” type person and 100% of everything I was told was 100% factual and accurate. I dare you to find another place, even outside of the car market, that the same can be said for. This type of honesty and transparency really made the experience award winning in my books. This was backed up with Joe’s robust understanding of all topics I asked about (features, options, finance, lease calcs, industry trends, …). This knowledge even extended beyond features when I mentioned I was looking at a new iPhone and he suggested an iPhone model with wireless charging capability as the car we purchased has that as well. I’m by no means easy to please and they hit it out of the park. For me to say that tells me that everyone should buy from them, hands down.

Ž Z

I recently bought a Honda CR-V from Boris and not only that I love my new car, I was totally impressed with with Boris and how the process was handled at Henley Honda. Most other dealerships are all business and miss the professional and personal touch Boris and his dealership have. I strongly recommend anyone looking for a best quality car to see Henley Honda and look to deal with Boris...you will not meet another Sales Professional like him. Thanks Boris and see you when I need my next car.

Christina Blatchley

I recently bought a new Honda civic and am loving it! Was planning to test drive at a few dealerships but had absolutely no reason to after an amazing test drive at Henley Honda! Erin was amazing and made the process of buying my first new car very easy and Sean made the financial bit go seamlessly :) will definitely be returning in the future!

Patricia Household

We had a great experience at Henley Honda. Benn was very helpful, the test drives for two different vehicles were long enough to get a good feel for both vehicles, and he walked us through the whole process, including servicing. We went in planning to buy, and it was a very straightforward process. Sean was excellent with the finance side of things, and I am loving my new Civic.

Kristy Horne

My experience at Henley Honda was awesome! Two days ago I leased a 2016 Honda Coupe I am in love with my new car. As a first time Honda buyer I was extremely pleased with the fact that the base model vehicle had so many amazing features for such a great low price. Especially when compared to other manufacturers which offered barely the basics. My salesperson Brandon Houtby was exceptional he was knowledgeable, friendly, and went above and beyond to show me every possible option in my price range. He was never pushy or overbearing, as other representatives at other dealerships tended to be. He took me on an amazing test drive and showed me all of the awesome safety features the Coupe had to offer. In all of my trips to other dealerships in the past I never been on a test drive that was so thorough and informative...he really knew that car inside and out! I would definitely recommend Henley Honda in the future and especially Brandon as a representative!

Laura Domenicucci

I loved working with Art Nelson to buy my car from Henley - he made the experience fun for me and I will buy my next car from him. At other dealerships I was left alone to wait or had to go find my sale rep for keys/key return. Art was always walking out to meet me every time I pulled back into the parking lot. He got a good sense of what I was looking for and matched my search. I felt pressure-free with him and his colleagues who helped me review finance and warranty options - they were a lot of fun. Love that he made me go ring the gong when I found my car!

Jennifer Pereira

I walked into Henley Honda on a weeknight, and I was quickly greeted by Boris. He was welcoming and easy to talk to right from the start. I told him I was looking to replace my 2013 Civic EX with a brand new one and Boris quickly offered to take me out on a dynamic test drive. He illustrated the safety and performance features of the vehicle, and also showed me around the new tech upgrades on the 2015 model (he also stayed well past closing to answer all of my questions)... Throughout the entire process Boris was helpful and made himself available to answer my questions and provide information on the vehicle. Boris was great to work with! His down-to-earth demeanor and professionalism made this a great experience! Thanks Boris!

Lynne Hanna

I received a referral to come and check out Henley Honda. I was not disappointed! Erin took care of me, and no question was left unanswered. He was kind, authentic and really knows his Product. I ended up with a white CRV Touring and am a very happy customer. All of the staff were welcoming and the climate in the dealership is warm and friendly...yet efficient. Thanks Erin Sammy, you have made my car purchase easy and fun!

chaosgoalie1

Just drove away in my brand new 2019 Honda Civic. Could not be happier with the service. I met with Brayden Roszl who is new to Honda but definitely not new to customer service. He showed me around the dealership, took me on a fantastic test drive and explained the car inside and out. He was very knowledge and a pleasure to work with. I then met with Sandra Schincariol from financing who was so friendly and comforting. The experience was all around excellent. Henley Honda is definitely worth paying a visit to!

Lina DeChellis

I picked up my 2016 Honda Accord Sport yesterday and I was very happy with the service I received during all three of my visits to Henley Honda. This is my third Honda and the first time at Henley and I had a great experience and would definitely recommend them to anyone. My nephews came with me and as the youngest Jack says Erin Sammy is awesome.

Carolyn Potts

I would highly recommend a visit to Henley Honda to anyone looking to buy a new vehicle. My husband and I recently purchased a vehicle from Henley Honda and found the staff to be very informative, thoughtful and friendly. We had the pleasure of dealing with Erin Sammy to make our purchase a great one. Erin was very thorough and patient as he walked us through all the controls and functions of the vehicle, providing us with self assurance as we drove off the lot -- two very happy owners of a new Honda CRV.

stanvsam

Won’t recommend.. went for a B service minus oil change.. which means only a brake service which took the whole day, while I usually I would get it done in max 2 hours in my regular Honda service center.. wasn’t transparent in letting me know that another issue reported was being looked or not, until I asked and was surprised that was not looked at, while I got the car at 4.30 pm. I had booked the first appointment of the day and had dropped the car right on time in the morning. It was evident that the gentleman who took my car was trying to help as much as he could but the next in chain - both up the chain and down the chain weren’t budging in for some reason I was not told..

Lisa Ranger

We started shopping for an SUV recently and having had a Honda on the past, we wanted to explore the CRV. We were met by Rodney who immediately made us feel comfortable. He is knowledgeable about the vehicle and gave us all the information we were looking for. Go and see Rodney and he will take excellent care of you!

zoran knezevic

Met Boris at Henley Honda when I was researching for my next vehicle. Among all other dealerships and sales people, Boris shown most dedication, attention to detail and professionalism. It help that he sold the best driving and looking car - the Accord. I can say that because of what Boris showed me in the their Dynamic Test Drive...I think that is what they call it...is the reason I bought Honda Accord. But more importantly, the way Boris and Henley Honda handled the transaction made me choice very easy buying from Boris. Thank you for you hard work and I will strongly recommend your Henley Honda and you, Boris for anyone looking for the best car and the best sales person

Danielle Hay

Love this dealership! I bought a 2017 Honda Civic hatchback sport. I'm a first time Honda buyer and my experience at Henely was a great one. Brandon was an excellent salesperson very knowledgeable and quickly answered all of my questions. Brandon helped me find the right car at an affordable price. I had the best test drive I've ever had. It was a very unique experience that was definitely the deciding factor that I wanted this car. Sandra in financing was amazing. She went above and beyond to get me my financing at a great interest rate with affordable monthly payments. I felt like family from the first moment I walked through the door until I drove away in my new car. Thanks again Henely Honda for your superb service. You officially have a repeat customer. Keep up the great work!!

Alison

Great customer service. We came in interested in purchasing a small SUV and test drove almost all makes/models in that class at other dealers. Joe Ferguson went above and beyond to show us why Honda (and specifically Henley) was the way to go and made our decision to purchase a CRV a no brainer. He’s super easy to reach and really easy to talk to. Highly recommend!

Evelyn Schmitt

Very friendly staff. Had a great experience with our salesman Brayden he was very helpful and made me feel very confident in the car I choose to buy. Would highly recommend this Honda dealership.

Dino Berardocco

Thank you Tom Lim and Joe Ferguson for your hard work and patience to make this deal happen on our 2016 Honda Accord Sport and for our fourth purchase from Henley. You both did a fantastic job! The whole crew there is awesome and friendly from the minute you walk through the door until the time you leave. My wife Melanie is also very impressed with the dealership and how well we are treated by everyone. It's nice not having to play games between the salesperson and the manager. It's not just a sale, it's an experience and you get that because they all love the Honda products and will find a vehicle to suit your particular needs, not how much money they will put in their pockets. It's not your typical high pressure tactic type of dealership that everyone hates to experience. We will be picking up the new car on Nov 3rd. Alex has a diamond in the rough there and I hope that he knows that. I will continue to refer my family, friends and clients to you. Sincerely, Dino Berardocco

Jessica Robic

I came here and purchased a new car, I was blessed to of had Jesse as my sales person, he is THE BEST!! he was never pushy or made me feel pressured. Amazing experience thank you Jesse. Also his manager Chris i believe his name was so informative with different purchase options and provided extra reassurance on my payment options. And i could never forget Sarah in finance such a friendly face with an amazing sense of humor. Thank you everyone at Henley Honda

Joe Glen

I picked up my Honda Civic on July 1st! Nolan was very helpful and knowledgeable about the car options for Honda. This made the purchase decision very easy. He was great to work with through the new car purchase. Love driving my new car! My Henley Honda experience was fantastic!

Chris Isaac

We recently purchased a pre-owned Civic from Henley Honda for our daughter and we were very happy with our experience. Brayden was great (as was everyone we encountered). He made sure we ended up with a car that was perfect for our teenager. He also helped our senior parents purchase a new CR-V and they loved him as much as the car. So the team at Henley Honda works for every age group!

Kirsten Atmekjian

We recently turned our lease in early with our Civic to trade-up for a new 2021 Civic touring. Brayden our sales associate was very helpful with this process. He took the time to show us all the new improvements with the newer model. Sean and the whole team made our sale as quick and easy as possible- I highly recommend Henley Honda for service that is friendly and sincere! Thanks guys!

Ashley White

I recently purchased a used car from Henley Honda. I was pleasantly surprised by my experience. My Sales associate, Steve Makerewich, was essential in making my experience so positive. He organized everything and did a great job of finding the best car to suit my needs. If your looking for a stress-free purchase then would definitely recommend him to everyone!

Chris Desmond

I recently purchased a used vehicle from Henley Honda. The overall experience was remarkable!!!! My sales representative was Mr. Omar Ahmed who was not only well versed on his product knowledge, but was a very genuine. Omar made the experience of buying a car from Henley Honda exceptional and truly defined what quality sales and service is about. I own a company and have to say that within my experiences there are a select amount of people with the true integrity and honesty and Omar definitely is one that I would describe as such! With thanks for a great experience and your follow up concerns on my satisfaction!! I will always consider you first when looking to buy my next vehicle!!! Great Job Omar!!!

Joha Hanna

We walked into Henley Honda to view a minivan. We were met by Boris. He is not only an excellent sales man, but is very helpful and sincere. He answered all our questions and knew a lot about the vehicle. Needless to say that a few days later we had the papers signed on our new Honda Odyssey. We were really pleased with the service, from Boris right through to Finance. Its a great team of professionals. We are first time Honda drivers and I am confident to say that it will not be the only Honda that we will drive. We will definitely go back to Henley Honda and Boris!

Marcia Doucette

I am so pleased with this company and the help that the service department has provided over the phone to help me to get my stereo/clock/cd player working again twice because my battery had been disconnected. They even provided me with the code so that if it happens again, I don't have to bother them. I am truly grateful to Henley Honda for all the help!! Thank you!!!

Brad Gingerich

This is our second new car purchase from Erin Sammy. We are an hour drive away from the dealer and they made the experience very smooth. Erin’s knowledge of the Product is excellent! He does a great job of explaining all he new safety and tech features of our new CRV. Drop into Henley Honda and just ask for Erin,we highly recommended him. Thanks again Erin and the staff at Henley Honda. Brad And Karen.

Justin C

My salesperson Erin was great. He was attentive, knowledgeable, and very professional --which allowed us to make a deal on my new 2017 CRV quickly and efficiently. The weekend before I picked up the car I had an issue with the finance of my trade in. The financial department was not available and Erin went out of his way to contact me late Friday afternoon. I was able to resolve the issue and pick up my new car on-time. That's awesome service. I would recommend Henley Honda to anyone who is looking for a new or used car.

Sabrina Qassim

We were very pleased with the service at Henley Honda! Buying our car was handled very professionally, and their customer service from sales consultant to figuring out the finances was excellent. We can't wait to do business with them again!

Kim Cole

Just purchased our new 2021 CRV from Henley Honda in St. Catharines. We dealt with Dan and Janvier. They were amazing to work with! Sean is a great finance manager as well! This purchase was the easiest and most professional transaction we have ever had when purchasing a new vehicle. Dan and Janvier were the reason for that! When we picked up the vehicle Janvier was every detailed in showing us al the features in the car. He tolerated my husbands humor and my questions! We recommend Henley Honda and will tell all of our friends about the great experience we had. We will go back to Henley when we need to purchase another vehicle!

Brody Grummett

My experience with Henley Honda was superb. Ive been shopping around for some time, trying to find a car to replace my Sports car and after months of searching. I decided to take a trip to Henley Honda. The person to greet me and show me around was Art. Hes an older gentleman with a comfortable and enjoyable presence. The way he talked, whether it was about the vehicle i was currently test driving, to how different life was from then to now. He didn't talk like a high pressure salesman. But, more of a friend. I appreciated that. After i found my ideal car. A civic hatchback with a stick. I was introduced to Todd Wong. Todd is definitely a family man with a big heart. He didn't want to see me leave dissapointed. This man went the extra mile to find me the perfect vehicle and had it shipped out in record time. He didn't try and make me feel intimidated. Which was highly appreciated as i've had some stern experiences at other dealerships. Overall, these guys went above and beyond to exceed my expectations and I am truly glad I chose to buy my brand new 2020 Civic Hatchback with a manual. Thank you so much guys. I really look forward to coming back for service when need be. :)

John Wright

I love the service I get from Brayden Roszl! This is one of the reasons I continue to come back to Henley. He went out his way to inform me of some great incentives going on. I was able to upgrade my Civic EX for the Touring and couldn’t be happier! Sean Moffatt made pick up day fast and after was into my car in no time. Highly recommend and will be back for my next car.

Anthony Davies

We picked up our new CR-V from Henley Honda on Wednesday and as always an excellent service, many thanks to Erin, Tom & Martha. A pleasure doing business with you all. Love the car and its new features. We highly recommended this dealership if you are looking for a new or used car.

Sue Vlatkovic

Our experience at Henley Honda was one of the best, Erin, our sales rep was even better. He was so informative, helpful and friendly and made us love our new CV-R. He explained all the features and ensured if we had any follow up questions that he would be more than happy to help! Thank you! We love our new Honda!!!

Emma Lauermeier

I would highly recommend Henley Honda when looking for a new car. Joe Ferguson helped me out during my visit. He was very thorough in explaining all the features of the HRV. He also took us on a tour of the Henley Honda garage and showroom. Very happy with my experience with Henley Honda!

JESSICA KUDLA

When my old trusty '05 honda finally kicked the bucket, I knew I'd be going to Henley Honda for my next purchase. My mom and sister both purchased new cars here previously, and the service provided is unparalleled. Joe assisted my family in finding the perfect cars for them, and did so for me too. He was honest, patiently answered my 1000 questions, and I never felt any pressure to make a decision. Also, I love that the service doesn't end with just purchasing a vehicle. Joe has been so awesome in helping out my family members with any questions and concerns long after their vehicle purchases, so you know customer satisfaction matters and it isn't just a sale. Also, shout out to Todd in the financing department, he was so transparent and awesome in explaining the not only the financial aspects of a car purchase, but also how I can best maintain my new baby. Great team!!

Kim Hall Ramos

Bought our 2022 Honda Odyssey today in red! Beautiful! We are so pleased with how the process went! Big shout out to Brayden for helping us and showing us all the fun new features! Brayden is easy to deal with and very helpful. He made the experience a great one! Thanks to Todd as well for making it seamless! Two great employees! Highly recommend dealing with Henley Honda! Thanks guys!

Eric Pyo

Todd in finance and Joe in sales made the purchase so easy and rewarding at the same time! Joe spent the extra time to go over all the aspects of the car with me to determine which trim was the most suited to my needs. Todd spent a lot of time with me to go over my finances. I was in a grey area due to returning a lease, purchasing a vehicle as well as purchasing a property. They went over and beyond to help me so that the transaction was smooth. If you ever need someone to help you out, I highly recommend them both!

Sam Esposto

Brian and Sean were great! They are extremely friendly, personable, and knowledgeable. Brian spent an amazing amount of time with us during the test drive (best test drive I was ever on, and I have purchased many new vehicles in my 36 years as a licensed driver) and showing us the 2017 Civic. As well, Brian spent an entire evening with us going over every detail, helping us attach our phone, and ensuring we knew everything we needed to know about the car before we drove off the lot with our new purchase. Pre-during-post purchase Brian was awesome. We wanted a specific color, and Henley Honda was able to find our color and car within the time frame that they had promised. Sean was great to deal with in regards to the financing, paper work, and warranties, as mentioned, knowledgeable, friendly, personable, and open. Overall, we had an enjoyable experience at Henley Honda, there were other dealerships (including Honda ones) that offered us nothing but a bad experience. Henley Honda, Brian and Sean, far exceeded our expectations and offered an enjoyable purchasing experience, with friendly staff - do not go anywhere else to purchase a Honda, go to Henley. P.S. thanks for the cup of coffee, it was good!!!

Melissa Kozic

After visiting multiple dealerships, I have to admit Henley Honda on Lake Street was by far the best experience. As a very indecisive customer, Daniel B was patient, knowledgable and gave me numerous options to choose from. He presented multiple options and worked with me to find exactly what I wanted within my budget. He knew everything there was to know about the cars and SUVs! After purchasing, Daniel kept me up to date with everything and spent over an hour ensuring I knew all the functions of the car before taking it home. Furthermore, he continues to be accessible and answer questions that I still have, as I get comfortable adjusting to my new Honda civic. Sean from financing was wonderful and extremely accommodating around my busy schedule. I had a wonderful experience with Henley Honda and I would without a doubt recommend it to everyone! Thank you Daniel B & Sean for making my car purchase a delightful experience!

tom bochniak

Great and friendly staff in Service! Went in for a recall, which they managed to squeeze me in on a day that I just happened to be off from work. Which needed to be done, before the parts arrived appointment was booked and all set. Then check engine light cam on and I dropped it off a few days before appointment. They managed to get the work done including the recall a day earlier then it was scheduled for. I'm thinking I will be bringing my car here more often as I usually do the work myself. I rely on my car (driving about 100K per year) and I have never come across any service department like the one @ Henley Honda. You guys do a great job in communicating everything as well, Would recommend you to anyone with a Honda in the Niagara area!

Koreen Difruscio

This is the second Honda we have owned. Our recent lease is an HRV Sport. Erin was our sales rep. for the second time. He answered all our questions and made sure we understood the new vehicle before we drove off the lot. We feel confidant we could call him anytime with any questions. Brandon, who dealt with the financing, was thorough and explained all the options and helped us customize our protection package according to our need. To date our experience with Henley Honda both with our Accord for ongoing regular service and the sales team has been excellent.

David Tompsett

I’m not normally one to review anything on google but this is something I feel people should definitely know about. I have a civic I took in for a once over checkup just to see how everything looks and if there is anything that needs to be done as my warranty was about to expire. My interactions with the dealer in general have always been good but this definitely rubbed me the wrong way and something people servicing their cars should know. Upon the completion of them checking it over the service advisor told me that my brakes are ready to fail and I should, and I quote “be afraid to drive my vehicle as the brakes are at a point where they could fail at any moment”. This was 6 months ago, I’ve been driving around fine and had my brakes looked at by another mechanic, who I know personally, and he said they are fine for quite sometime still. Will likely not need to be changed for another couple years. Being the person I am and doing my due diligence saved me the $2,500 plus tax they were going to try and charge me for a brake job. Do yourself a favour and think for yourself and talk to someone you trust before listening to these guys. Their service department is just out to try and scare you into paying ridiculous prices for work you DO NOT need on your vehicle. I can just imagine this happening to most people and they would just pay without questioning it because of their scare tactics. This may not be the case for everyone but this was my experience so just be careful. Can’t trust people these days. Service advisors name was Dave Lacroix. Happened early august of 2021.

Natalie Dallaire

Recently I had decided that I was in the market for an SUV. I decided to stop at Henley Honda to test out a CRV. There I was greeted with a welcoming smile by Erin Sammy. Erin was very knowledgeable and was quick to answer all of my questions, it was quite obvious that he knew his product inside and out. We then went on the "dynamic test-drive" the safety features as well as Erin's knowledge and confidence in the product had actually sold the vehicle before I even had the chance to drive it myself. I did purchase the 2014 CRV and I am loving it! Everyone at Henley Honda was extremely friendly and helpful especially Erin Sammy, the new car manager ( I cannot remember his name) and Sandra in finance. You have all made the car buying experience an easy one and I will be sure to recommend you to others. Well done!

Linda M-T

I don’t buy cars frequently. Thought it was time to up-grade my 18 year old van, which has been a very reliable mode of transportation. Have been searching for a replacement during this past year and visited many dealers. Finally, walked into Henley Honda and was greeted by Boris and received professional friendly service right from the start. Boris really knows his cars and explained to us the full details and features of the Honda CR-V. Met on three different occasions and received the same professional service from Boris and the team at Henley Honda. Never felt intimidated during the whole process of purchasing a new car. Last night, I drove out with my new 2015 Honda CR-V. Thank you all for a great experience. I would definitely recommend Boris and Henley Honda.

Lindsay Cline

I purchased my first car from Henley Honda in November 2014 and was very happy with the help I received. I dealt with Boris and he gave a very thorough test drive and was very knowledgeable about the features of the car I was considering. My experience with Henley Honda was great from beginning to end!

Alessia Marchese

Joe Ferguson was the absolute best! He’s not your average salesman, he shows genuine care for his customers. Very knowledgable and friendly. He made my purchasing experience such a breeze.

gord hines

I had a wonderful experience when purchasing a used vehicle for my daughter. Sales Manager, Dan Ruccolo was instrumental in the overall success of the experience. We are extremely pleased with the vehicle, and would definitely recommend Henley Honda to any of friends. I will definitely attend Henley Honda for my next vehicle purchase.

Ranjeet Singh

My experience at Henley Honda with Sales Rep Art Nelson was very pleasant and positive one. I bought a used CR-V and Art was very very cooperative, friendly and helpful every step of the way. He went step further to provide me the best possible customer service. I strongly recommend Henley Honda if you are looking for new or used Honda vehicle. Go and talk to Art and I am sure, you will not be disappointed...Thank you Art once again for your wonderful service.

Tammy Kenney

My experience was trading in two vehicles and buying a brand new 2020 Honda Civic. It was simple, fast, easy. I received competitive pricing and value. Braeden was awesome. He is knowledgeable, friendly, and most of all honest. I shopped Saturday and he had me in my new vehicle by Wednesday. Sean was the finance manager and he also was efficient, knowledgeable and friendly. I would highly recommend Henley Honda!

Daniela Sirotnik

I visited 4 dealerships before deciding where to buy my first vehicle. From the moment I walked in to Henley Honda I felt welcomed. The staff was kind and made me feel like "family". Erin Sammy was my sales consultant. Erin was very knowledgeable and answered all my questions. He took me for a test drive and explained every feature in my Honda Civic. He is 100% genuine and didn't badger me while I was shopping around for a car. He explained the pricing and went the extra mile to make me feel comfortable with the financing. Sean, in finance, was also great! He was very informative on options with warranty but did not badger with the sales pitch. Henley Honda gives top notch customer service and whether you're buying new or used Henley Honda will not disappoint. Go in and ask for Erin Sammy...he's the real deal and you'll leave happy!

Lyne Metz

I recently bought a new 2018 civic and couldn’t be happier with the car and service. Excellent service from beginning to end. Brian, my salesperson was patient and very knowledgeable. I’ve never had someone take me on such a great test drive! He made sure I was completely satisfied and taught me everything I needed to know about my car. He even took the time to teach my niece all about my 2014 civic that she was buying out. I wish I had gone to Henley Honda from the very beginning it would have saved me a lot of time and frustration. I don’t live in St. Catherines but it’s worth the drive. The entire team at Henley Honda was great!

Ted Bader

We just purchased the 2016 Honda Pilot. We love the car and the experience at Henley Honda was great. We dealt with Erin and he was informed and professional the financing people were fantastic. All around a fantastic experience. We've has the car for a few days now and the kids don't want to get out, my 9 year old daughter asked if she could sleep in the car! Very pleased with the experience from start to finish!

Erika S

Thank you so much to Michael Brown and Sean Moffett for making my experience at Henley Honda as easy and comfortable as possible, they were so friendly, informative and helpful! They made sure that I had as much information as possible and understood everything regarding the purchase of my first car! Beyond exceptional service from all of the staff here! I am absolutely in love with my 2015 Honda Civic EX!!

Carmen Esau

We bought a car from Henley Honda during COVID. Our experience buying the car was fine but we had a bad experience with their service department. My driver's side window ended up exploding a month ago and shattering all over me from a random stone hitting it. I called Henley Honda and they told me to have the window replaced there instead of at a glass repair shop. It was not a great experience - it took over 2 weeks for them to finally replace the window. When they finally did replace the window they ended up breaking our panel to our door and kept it another few weeks because they couldn't get the part they needed for the panel they broke. When we finally got the car back - over a month after the accident - there will still glass over the back seat. They had the car all this time and they didn't even clean it when they finally gave our car back to us. I think we would buy a car there again but we wouldn't recommend them for service.

Fred Petrina

The staff at Henley Honda were very professional and down to earth. I have worked in quality for the automotive and aerospace industry for over 30 years and when it comes to quality this dealership is hands down the best. My 2012 Honda Odyssey EXL was spotless inside, outside and even the engine compartment. The attention to detail and level of service is outstanding. My salesman Art Nelson was terrific. He took the time to explain all the features of my vehicle and answered all my questions. If I buy another vehicle, Henley Honda will be my first stop.

Joe Sheehan

We recently bought our first Honda Odyssey after 7 years of driving a Toyota Sienna. Not only were we impressed with the van, we were very impressed with the Henley Honda dealership. Starting with the warm, friendly welcome from Tara at reception to the no-pressure sales with Brian Chickowski. Dealing with Brian was an absolute delight. My wife and I felt comfortable and at ease dealing with Brian. He is a super friendly guy and incredibly knowledgeable about the Honda vehicles and products. From his ever present smile to his charming wit, Brian made buying our van easy and stress-free. When we picked it up, Brian took the time to go through every single button inside and outside the van with us. He showed us every menu and app on the Info screen and even connected both of our phones for us. He didn't let us leave until we were completely comfortable with the vehicle and how everything worked. He really went over and above for us and you can tell he really enjoys his job. What a great salesman and asset Henley Honda has in Brian. If you're looking for a Honda, visit Henley Honda and ask for Brian.

Diana Chmay

I don’t typically ever write bad reviews but go to Welland Honda, that’s all I can say. It’s worth the drive especially if you’re a young driver because it seems the sales staff will not take you seriously otherwise at lake street Honda. You guys lost out on a brand new car purchase 2 years ago when I bought my 2019 civic with the extra warranty because your sales staff ignored me on two different occasions when I was there shopping for a new car. I have also had my belongings thrown around in my car and small things broken when taking my car in for a recall here. I will not being going back.

Ken & Brooke Winter

Great Experience all around with Henley Honda! Brayden our Sales Consultant was wonderful! He was very thorough and took plenty of time to explain all the features and make sure we were comfortable during entire the process. His upbeat attitude was great and made purchasing a new vehicle a lot more fun than I thought it would be! He was never pushy, but was eager to get us into our dream car! Thank you for everything! Dan the Man, the Sales Manager was very personable and was able to help make the car buying process even more enjoyable! Sean was our finance manager and he was also very knowledgeable and took time to answer all of our questions and put us at ease! A great guy! I would absolutely recommend purchasing your Honda from Henley!

Gary Torraville

By far the most enjoyable car purchasing experience I’ve ever had. Blair was a joy to work with while test driving several models to get a feel for the right trim level for me. Very knowledgeable about the vehicles and their key features. He never made me feel like he was pushing the sale in any way...just very friendly and accommodating at all times. Also dealt with Sandra on Financing and she was equally a pleasure to deal with. Took great care to explain all key details, was personable and very efficient. Every person I met, including Tom the Sales Manager made me feel like a valued customer before I even signed a lease agreement. I am now a proud owner of an Accord Sport 2.0 and couldn’t be happier! If you want a great purchasing experience and a great car...there is nowhere else you need to go than Henley. They understand service...period.

Stephanie Moore-Teal

Great service. I went to a few Honda Dealers to see what the service was like and Henley Honda was by far the best. Looking for a Sales rep that is honest and listens to what you are looking for ask for Javier.

Shelley Sorley

Bought a 2021 CRV Touring last week and had a great experience with Brayden. Brayden was very helpful, knowledgeable and a pleasure to deal with. I went in to test drive a CRV and came out with a new vehicle! Todd Wong (Financial Services) made our purchase so seamless and easy. I highly recommend Henley Honda for anyone looking to purchase a vehicle!

Sopan Kadam

I purchased some parts for my vehicle, the parts Advisor Patrick is very professional and well knowledged, when I was confused about a certain part he took the time to explain without any hesitation or frustration. Also, reminded me to grab hardware kit which I forgot to mention, saving me a trip back to store, thank you.

Gabriel Ortiz

Just got my 2021 Civic sport from Henley Honda. Worked with Brayden on the sales team for finding the right vehicle, and with Todd Wong for all the financing details. I could not be more thrilled about my new vehicle, and I'm glad I worked with Henley Honda on this purchase. Definitely recommend Brayden and Todd to anyone looking to purchase a vehicle!!!

Dee Antz

Went here with a friend from out of town that was having a small issue re Bluetooth and her Honda. I honestly didn’t think they would bother with us since it was a small thing but I couldn’t have been more wrong. In particular Nolan was very good. He said he is just new at Henley but he sure has great customer service skills. You will be very happy if you got him as your sales guy!!

Rita Vaughan

The staff at Henley Honda are extremely helpful & knowledgeable. Nolan & Sandra were fantastic to deal with. I appreciated the fact that they were not pushy & made this a positive experience. I absolutely love my Honda CR-V!

Susie B

We had the best car sales experience ever! 30 years of marriage, we have made a few purchases to say the least. Our experience at Henley Honda was absolutely fantastic. We still own a Honda which was bought at another Honda Dealer... an unremarkable experience. We purchased the totally awesome 2020 BLACK EDITION CRV and took our Honda Home Saturday. Thank-you Brayden R you are a superstar sales consultant. Brayden is professional, courteous, friendly and informative. Also, Thank you Sean M in Financial Services you were a pleasure to do business with. We highly recommend Henley Honda for a very remarkable sales experience!!!

Gary Watkinson

Brayden Rossi, our sales representative was very helpful and looked after all aspects of the purchase from beginning to end. He answered all of our questions in detail and reviewed many different vehicle models with us and allowed us to take our time and really understand the differences between each one. When we picked up our new vehicle, he came in to work on a day off to accommodate us. He took the time to explain all of the details associated to the new vehicle and we felt confident that we had a good working knowledge of it when we left. We would buy again from Henley Honda and highly recommend Brayden as a go to sales representative. Awesome experience.

Helena Aubertin

My experience at this Honda dealership was a very positive one. Erin, the greatest sales rep ever, was most informative and very friendly. He explained all the features of the vehicle and reassured me that if I have any future questions, he is available. The rest of the staff was also very friendly and cheerful. I love my new Honda!

Susie Turner

So very appreciative of the kind, courteous and knowledgeable team at Henley Honda. Service was top notch and they were able to assist me with any question, comment or concern that I had. A usual stressful purchase was made so very easy, with nothing but confidence moving forward. Highly recommend this dealership for your current or future car needs.

Jacqueline Rivera

I'm beyond greatfull and satisfied with Henley Honda. I have a brand new 2021 pilot and Vanessa is my new service girl, she went above and beyond for me when welland Honda gave me the run around with my stress crack windshield. I contacted her, she saw me same day to view my car and evaluated everything. Within a few days got my windshield replaced threw warranty seamlessly the way it should be. No fuss no confusion no running around no phone tag just great costumer service! Hands down she definitely knows her job and is great at it! Again highly recommend Henley Honda ask for Vanessa I'm officially switched over from welland Honda where I purchased my car she's worth the drive hassle free there for you and your vehicle needs!

Dave Evans

I am in the process of checking the many different dealerships in the peninsula to find a new car. Omar at Henley Honda is far and away the best salesperson I have spoken with. He is very knowledgeable about the vehicles he shows and is very pleasant to deal with. He had the answers to all of our questions and made us feel very comfortable. I would recommend Henley Honda and Omar specifically to anyone looking to purchase a vehicle.

Tim S

I recently leased a 2018 Honda Odyssey from Henley Honda. I feel as though I have been very well taken care of through the whole process. I dealt with Brian Chickowski who looked after all the details. He continues to touch base to be sure that I am happy with my vehicle - 3 months after my purchase. A fantastic experience all the way around. I highly recommend Henley Honda.

Abraham S

Ask for “ALEC” when you walk into Henley Honda. I'm thrilled he was the sales associate the reception guided us to - from the moment we said hello to the minute we signed the contract, Alec was honest, open and very knowledgeable. At no point in time did we feel pressured or uneasy about the process or decision we made. We are loving our new Honda and am glad it all worked very well with a great group of team at the Henley Honda.

Shirley Alguire

Brayden from Henley Honda was very helpful in the purchase of my new CRV! . He helped me to figure out some of the technology and made sure I was 100% comfortable with the vehicle before driving away. Brayden and the staff at Henley Honda went above and beyond for me. I would highly recommend this dealership! Looking forward to seeing you again Brayden! Until we meet again!

Edith Alvarez

Fantastic service from start to finish! Dan Chamberlain was very helpful and so patient at showing us different cars and their features. Sandra, in financial services, was amazing at helping my family and I understand everything and walk us through every step of the way. You couldn’t ask for a better sales team! Extremely happy with my new car and definitely making Henley Honda my dealer of choice for a future vehicle purchase! Thank youuu :)

paul woodward

I had the Pleasure to meet Brayden, a Automotive Represenative in Sales, when I called he told me about the great offers Honda was offering. Brayden took the time to listen, helped arrange the finance, looked at my existing vehicle and included everything I had plus more for a lower price. He is a fun, polite and caring Represenative that will not only look after your needs, but will take care of the customer afterwards for service or family sales. I will be purchasing my new vehicles from him in the future and refer all my friends and family . Thank you Henley Honda for hiring such a great represenative of your company.

Paige Jurcina

Downsizing from my truck to a car was my biggest obstacle. I walked into Henley Honda to look around out of sheer curiosity and wound up with a Honda in my driveway. This place is by far the best dealership I have ever dealt with. Brayden Roszl and Dan Chamberlain went above and beyond for me! Not only did they give me a great price on my truck, a fabulous price on my new car, and answer 5 million questions but they did it all with a smile after letting me test drive what felt like every vehicle on the lot. If you are looking for a Honda, then make sure you go here!!

Marcus Hoszko

Preowned Sales Consultant Art showed us a number of cars, was very patient and helpful, and made the purchasing process easy and understandable. Then, Todd in Finance walked us through the payment process and pulled all the strings to make sure everything went through in a timely and organized fashion. The experience was a highly positive one and I am glad I chose Henley Honda in St. Catharines.

paige hutchings

Great experience! Just picked up my 2018 Civic Touring from Brian at Henley Honda and had the best experience ever. If you are thinking of getting a Honda you must go see Brian and Sandra in finance. 10/10 the entire process. Thank you Brian, Sandra,and Henley Honda!

Daniel Harlingo

I recently bought a honda vehicle off of Nolan and the team at Henley Honda. Often times buying a car is very stressful and dealing with the sales people at dealerships can be pretty overwhelming and often situations seem forced and customers like myself can feel taken advantage of. Thankfully, this was not my experience with Nolan, he treated me with utmost respect, made sure I understood every last detail and question I had for him, and on top of that, he is the nicest, most kind, and honest salesman, who also know their stuff to a ‘T’, around. I would 100% recommend talking to Nolan Mackenzie if you ever find yourself at Henley Honda looking to purchase any kind of vehicle! Very happy with my experience! Thanks Nolan and Henly honda!

Michael Riva

We got into the hybrid market and were very happy with our sales experience with Erin Sammy. Real nice guy. Thanks also to Sandra for handling all the paperwork. Highly recommend Henley Honda!

Riley Olds

I bought a civic from Henley Honda. Braden was our sales representative, Braden did an excellent job at explaining all aspects of the vehicle along with sourcing us the best deal. Henley Honda not only provides outstanding customer service but their prices are the lowest in the area. I recommend visiting Henley Honda for your next purchase and asking for Braden.

Brian Salmon

I work in the radio industry and was hired to do a remote broadcast at Henley Honda in St.Catharines. While I was there, I read from a prepared script so that I could tell "Our listeners" about the great deals and the fantastic leasing and finance rates. The more I read the more convinced I was that, "Hey this is a good deal." Now, I have done car dealerships before and there's always a time that someone sidles over and tries to convince me to buy "Their cars." While at Henley, no one came over until I showed that I was interested and then Erin Sammy explained about the 2015 Honda Civic and let me take it out for a test drive. Following the drive we discussed finances, terms, leasing agreements and basically the business side of things. In the past I hated dealing with the "Money" side of car buying because I always feel that I'm being looked down upon for not having the best credit rating. Erin was great, he put my mind at ease and said, "We're all in the same situation and we will do the best we can." I honestly thought driving home that day..."Not going to happen." Two days later I received a call from Sean to tell me that the financial terms were set, that they were going to pay off the loan on my old car for me; which when added to the lease didn't cripple me in the pocket book, so I was happy. The next day I picked up my beautiful blue Honda Civic and I came to the realization that I finally chose a reliable car; my track record hasn't been that impressive. Once again thanks to everyone at Henley Honda for literally making my car buying experience an enjoyable one. I had no thoughts whatsoever of buying a car that day but, thanks to your honesty and "No pressure sales" treatment I ended up making a good investment. Erin, Sean, Tom, Jill and everyone at the dealership I'm glad I was able to meet you and again thank you very much. I dealt with Erin Sammy, who is very friendly and helpful, but I know the other sales personnel are just as inviting and will help you to make a great deal. I leave you with this, when I asked Erin how Honda could offer such a good deal,he said, "It's because they know their vehicles are the best.".........nuff said.

Cindy Carnegie

In July I was suddenly without a car and desperately in need of a new one. After reading many reviews I headed out to Henley Honda. I couldn't be happier with the experience that I had there! Joe Ferguson was incredibly knowledgeable and enthusiastic about the Honda line of cars. He answered all my questions (and then some!!), introduced me to the whole Henley Team and helped get me into my new Civic very quickly. I truly can't say enough good things about my experience and the staff at Henley! I would highly recommend Joe Ferguson and the Henley Honda team if you are looking for a new car!

Ant Bee

Those at Henley Honda Service were the best reps/techs I've ever dealt with - especially Amanda. They would take the time to explain and communicate the issues, the causes and how to effectively manage them. I was in and out in a timely fashion every time. And my favorite part - despite my horrible driving habits - they always made me feel like I was doing a great job maintaining my vehicles and helped me find ways to get the right parts at the right price installed. I only wish I could have told them all this before I moved away.

Deb Billingsley

I have purchased 2 cars from Henley Honda, my first a 2012 Civic LX which was my very first brand new car !! and have now upgraded to a 2014 Civic EX and have had the pleasure to experience my car deliveries with Dawson and Erin..both of whom were very knowledgeable and helpful in helping me choose which car is best suited for me!!! The Henley Honda Team are an amazing bunch and I will forever be a Honda Girl..and I am not just saying that because I work here..lol..I LOVE LOVE LOVE my Civic and I let everyone who walks in the doors know that!!!! Any questions or concerns I have the whole team here willing to help me out and I greatly appreciate it!!!! I am so blessed to be working with "THE BEST DEALERSHIP"around!!!! Henley Honda Rocks!!!!!!

Alex Kurnikov

I recently leased a 2016 Honda Civic and am very happy with it. Henley Honda is a great dealership to deal with – you feel that everyone from their team is committed to providing excellent customer service! Joe Ferguson made the whole experience absolutely amazing - no pressure, no hassle. Joe is very professional, knowledgeable and patient, and he helped me choose the car that was right for me. Thanks Joe!

Danielle Marik

Had such a great experience at the dealership! What I was anticipating to be a stressful and hard process, was actually the exact opposite! Everyone made sure that all my questions and needs were taken care of at an exceptional manner! I left feeling at ease and with the knowledge that everything was handled and I just had to wait for my vehicle to come in! Could not have had a better time with Dan! Thank you for making it a hassle free process!

Andrew Rudd

I drove a long distance to go specifically to Henley Honda for my maintenance. I had heard great things about the staff and service. This was my first experience with the dealership and I was not disappointed. Service Advisor, Elaine was knowledgeable, kind and honest about what work needed to be done. I received a quality job by the Honda Certified Service Technician, Andy. I'm happy I went to Henley Honda for my service and plan to go back for my future vehicle maintenance needs.

Ronnie Sealey

I went into Henley Honda to purchase a Honda hrv for my mother and had the best experience with Erin Sammy and Todd Wong as my sales and finance representatives, I am actually a Honda Accord owner who bought there car from Hamburg Honda but had a terrible time there and switched over to Henley for all my services. I have nothing but great things to say about them if you are looking to buy a car check them out and ask for Aaron or Todd they will treat you right !!!

Laurie M

I was in the market for a new car because my civic was on its last dying breath. After searching for my options, I stopped into Henley Honda to see what they had to offer. My experience at Henley Honda was nothing short of absolutely exceptional! From the minute I got there to the moment I drove off the lot in my new car. Joe and Sandra are the absolute best at making car buying informative, fun and MOST importantly STRESS FREE! Joe and Sandra took the time to explain everything in detail to ensure that I was well informed and confident with my purchase. They explained everything so well I had very few questions to ask by the end of it! I definitely recommend Henley Honda for your next car purchase!

Madhu M

I just got my 2016 Honda Civic from Henley: Such a great experience and the customer service was way over the par. My sales person was Boris! what a guy, he helped me in every possible situation and made my experience hassle free at Henley. I would definitely recommend Henley and more importantly Boris as a person to give you the best options that suits your needs. Thanks again. Loving my new car.

Cara Cammarata

We have been getting our 2007 Civic serviced at Henley Honda for years. Always professional, prompt, friendly service. This visit caught us off guard with additional repairs and costs. Elaine M, Service Advisor, went above and beyond to help us navigate the repairs and payment. She was patient as we made decisions, negotiated deals with management and honest with her answers. She was definitely looking out for us that day! Thank you Elaine and Henley Honda!

Bob & Vicki Bowyer

Our first experience with purchasing a car at Henley Honda was very positive. Javier and Todd were amazing to work with and were a great team. Javier was extremely helpful, an active listener, patiently answered all our questions, easy to talk with and offered expert advice while not applying pressure to buy. We would definitely recommend contacting Javier regarding your new car purchase. It was a pleasure working with Javier and Todd.

Dominic Valentini

I went to Henley Honda with plan ONLY to get a quote on their 2018 Clearance Sales for a Honda Civic. Instead I walked away with leasing a car. I was more than impressed with Brian Chickowski's knowledge of the car specs and features. And Sean Moffett made the financial part of the deal very relaxing and accommodating. I highly recommend both of these gentlemen for your future vehicle purchase at Henley. As for the car, it is absolutely amazing!!! Couldn't be happier. Thanks Brian and Sean

Cindy Clarke

I was told when I booked my tire change my car would be there for up to 90 minutes. When I arrived was told they had no record of my appointment. Then I was told my car would be there for most of the day. I had booked this appointment 2 weeks prior. My husband also had brought his car in to be done right after mine. In the end my car was done in two hours. For first time at dealership first impression not the best.

Matthew Elliott

Great customer service. Joe Ferguson is knowledgeable and really is there for his customer's needs. He is knowledgeable of the cars he sells and will ensure you leave very satisfied. Hands down highly recommended.

Billy Chen

Henley Honda gave me a wonderful experience as a first time car buyer. I was given exceptional customer service throughout my whole experience; from when i was planning to buy a used car to deciding to buy a new car. Overall I am very pleased with my car purchase and I highly recommend this dealership if you are around the Niagara Region! Thanks Dan!

Siobain Dix

My experience at Henley Honda was a pleasant one. The sales person Javier was extremely helpful and personable from start to finish. I was unsure and never felt pressured. Todd the finance manager was excellent to deal with, honest and …

Simon Pym

Just bought a new 2020 Civic and dealt with Brayden Roszi in sales, and Sandra Schincariol in Finance. Brayden was very professional and is thoroughly knowledgeable on all Honda models. He also has a strong customer-service ethic, and is a joy to deal with. Sandra as well is professional and very knowledgeable. She helped us navigate through a lot of paper work very easily. We really enjoyed the whole experience with these two at Henley Honda.

C T

After shopping around many dealerships in Niagara, my boyfriend and I came to Henley Honda.. To say it was the best decision we've made would be an understatement. The entire team that work there are super friendly and helpful, but we dealt specifically with Erin and Sandra about purchasing our new 2019 Accord Sport.. These two are amazing people.. Our expierence with them was not only professional , but very comfortable and it felt like we were family. I could go into detail but at the end of the day, all I have to say is I highly reccomend Henley Honda, and when you DO go there, make sure you request Erin and Sandra!!!

Sandra Graham

What an amazing experience at Henley Honda this month ! I purchased a Honda SUV Sport with the exceptional professional assistance of Brayden Roszl . A stress free LARGE purchase for me that was made simple and fulfilled all my needs and wants by Brayden and the support staff at Henley Honda. Cheers to a lasting relationship Brayden, Sean and Dan !

Ben Whaley

My wife and I bought a new CRV last month from Joe Ferguson. Joe was great to deal with, we spoke over the phone before coming in, right off the bat he gave us the best price he could. No sitting down for an hour going back and forth about the the price or anything. We even looked around to see if anyone could match his price and no other Honda dealer could come close. It was amazing not having to play hardball for every small detail about the price. I would highly recommend giving Joe a call if your in the market for a new Honda.

Susan Loewen

Just received my new car and I LOVE it! Thanks to Joe Ferguson and Sean Moffett for making it an easy and fun experience! I've been a customer there for years and I highly recommend Henley Honda to anyone looking for a used or new Honda. They truly go above and beyond all expectations.

Emily Cole

Great sales staff! Javier and Dan made the whole process easy and non stressful. The whole process of trading in my old vehicle and into a new 2021 CRV took a little over a week. Javier took the time to go over the car with me and showed me all the features. Todd in finance was also great and made the paperwork process as easy as it can be. 10/10 would highly recommend!

Anthony Ma

Had a great experience at Henley Honda. I was looking for a Honda Civic, and Erin walked me through all the features of the car. We then went on a test drive where he showed me the safety features, and the performance as well. After my decision, I had a pleasant experience with Sean, the financial manager, in approving my credit. I highly recommend anyone who's looking for a new car to visit Henley Honda.

Connie MacFarlane

We recently leased a new accord for the first time and must say that is was the most pleasant and satisfying car buying experience we ever had. Erin and Sean were terrific with assisting us and ensuring we received good value for our trade in and getting a terrific new car at a great price. We would recommend Henley Honda to all of our friends and family.

Brian Gow

The service my wife and I received from the staff at Henley Honda in St.Catharines was inpeccable. From the moment we walked in to the instruction we received prior to driving off in our new vehicle was simply amazing. We dealt with Erin, sales representative, Tom, one of the managers, and Sean, the financial service manager. They were all amazing, kind, considerate and treated us with great respect. Erin was the star of the team, as he was incredibly knowledgeable, informative, and has a great sense of humor which makes the process so much more pleasurable. Erin took us around and introduced us to everyone in the different departments. They were all very friendly and kind. We visited a few other auto dealers who do not come close to the expertise of the staff at Henley Honda. I highly recommend this car dealership to anyone looking to buy a Honda vehicle. Thank you so much Erin and staff for a very pleasant experience at Henley Honda.

N Abbs

Henley Honda was amazing to deal with. The staff is professional and courteous. They went above and beyond with helping me with purchasing my new 2021 Honda Passport. I would like to mention specifically Braydon Roszl .. he is your go to guy for a car, he knows his product and super great to deal with. Also Todd Wong made the financial side of buying a car as smooth as could be. Honda is lucky to have these two employees on their team. Thank you from a very happy customer.

Carolynsg1

We just picked up our new CRV 2015 from Henley Honda and we are absolutely pleased with it. Hondas can sell themselves because of their reputation and quality; however, the team at Henley Honda really takes care of you and ensures your absolute satisfaction. Buying a car can be a stressful process but we were fortunate to work with Boris who made this a memorable and enjoyable experience. His service was exceptional. From start to finish and beyond he was professional, approachable, knowledgeable and especially patient with all our questions and concerns. We feel confident in his expertise and we strongly recommend his service and the dealership to anyone looking for a Honda.

Dominik Buszowiecki

One of the best dealership experiences I ever had. Had a pretty major issue with my car and Thomas the service advisor was very clear on the steps I have to take in order to diagnose and fix the issue. When the time came to fix the issue I was informed that the repair would be free and covered by a extended warranty as its a common issue. When the time comes, Henley Honda will definitely be my first choice to buy my next car.

Courtney Brunet

I walked into Henley Honda 3 months ago and met with Erin Sammy. My experience was nothing but fantastic. From the test drive, meeting with Martha Davison and driving away in my 2017 Honda Civic I could not have asked for better customer service. As a first time car buyer (with no car knowledge) I had questions and concerns, all of which were answered. Erin and Martha were amazing! I would highly recommend Henley Honda. I love my new car.

R V

We purchased our Honda Civic from Joe Ferguson and dealt with Todd Wong for all the financing details. I must say we were totally happy and glad we did so! We got a great deal and were treated very well. I would definitely recommend them to anyone! Thanks again

Debra Baker

Just picked up my new Honda CRV with the help of Blair, our sales representative. I have to say, this was a really great buying experience. This is our 3rd new Honda purchase. I usually go to the dealerships and scout out the sales staff for my husband, who despises the whole process. I did some recon at Henley Honda and they hooked me up with Blair, quite possibly the nicest sales person on the planet. His brighthearted demeanor, honesty and exceptional product knowledge impressed me very much. We had a really fun test drive. A month later I called Blair first thing in the morning to make arrangements to come in that day for my husband to test drive and review options. Blair was off that day, but didn't think twice about coming in to take care of us. He took us for another test drive and completed the sale, along with a trade in. His dedicated customer service was so impressive, making this experience seamless for us. A shout out to the very friendly front desk assistant, she was lovely, huge smile and always welcoming. We look forward to seeing them again in the future and will recommend Henley Honda to our friends. Thank you Blair. Debbie and Tom

Heidi Hanna

Thank you Brayden for the wonderful experience you provided in buying my new 2021 Honda Accord 2.0. Even though I wasn't intending on trading in my much loved 2018 Honda Accord, your honesty and hard work made the decision easy. The whole process was stress free and you will be highly recommended to anyone looking to get into a Honda. Thank you again.

Jennifer Kedwell

Henley Honda is an extraordinary dealership. The friendly atmosphere, attention to detail, professionalism and personal attention provided by every member of each department is a constant. My family and I have purchased multiple Hondas from Henley and would have them serviced nowhere else. I would highly recommend Henley Honda to anyone who is looking to buy a car. They are simply the best!

j bess

I purchased my first new car from HH! I couldn't have asked for a better salesperson than Omar! The guy just makes the experience fun and comfortable. I will always recommended Henley Honda. In the Financial department I met Martha who was also awesome! Thank you again Omar and Martha! Loving my 2016 Honda Civic Turbo????

Laura Morlacchetti

I've just had the most enjoyable experience purchasing a vehicle that I've ever had before. Everything from the initial greet, to the over the top test drive, to the comfort in finalizing the deal. Boris from Henley Honda was extremely knowledgeable in all aspects of the 2015 Honda Civic EX which played a large role in knowing that the purchase was a great decision, not only for the vehicle itself, but for knowing the dealership as a whole, was a good dealership to be apart of. Thanks again Boris! Laura

Kevin Krumrei

We recently purchased a 2020 Civic Hatchback at Henley Honda. On the one hand, it shouldn't be hard to buy a car. On the other hand, we've owned a number of Hondas and have had a variety of experiences. I found the staff at Henley to be knowledgeable and able to find reliable answers when necessary, and not pushy (that's definitely key). Brayden and Todd were very helpful. We especially appreciated that they went the extra mile to accommodate our slightly (maybe more than slightly) cranky toddler. I would say that the best compliment I can give is that we'd have no hesitation to go back when we are in the market for a new or used vehicle. I can't speak to Henley's Service Department, as we have yet to take any of our vehicles to them. We will probably cautiously venture in for the first oil change to see how things go.

Keith Lounsbury

My latest experience with Henley Honda has been excellent. Recently, my car lease was due and I had to choose a new car. Javier Iribarnegaray- product advisor, Dan Chamberlain - Sales Manager and Sean Moffett - Financial Services Manager - all provided absolutely excellent service and even the more so as we are in the midst of Covid restrictions. Outstanding service,!! Thank you. Update: September 2021 Service visit. First class service at a very busy time. Dave was the service advisor. Excellent. Tested the car. Corrected the problem immediately. Really recommend Henley Honda !

Alyssa Wolfe

I had a great experience with Henley Honda after the accident with my previous car. I am now leasing a beautiful new Honda Civic thanks to Brayden and the rest of the team. They were wonderful and easy going. It was a pleasure doing business with them.

Alesha Cummings

Buying a vehicle can be extremely stressful, let’s be honest. It’s a big decision, and you want to know you’re making the right one. Brian was my salesman and I am so glad he was. He knew every aspect of my vehicle, but not only that, he took the time to go through everything with me. I’ve never had a salesman prior actually take the time to connect my phone to the Bluetooth and ensure I knew how to work everything. Aside from being knowledgeable, he was a genuinely nice person, with a lot of patience! Brandon in finance dept was great to deal with also. I would recommend anyone visiting Henley Honda to ask for Brian as their salesman.

Rick Johnston

Just picked up my second car from Henley (third if you count a buddy of mine) and have to say it's a great place to get a car! Erin Sammy has treated me right every time in I walk in the doors and he works hard to get me the car that I want at a price that works for me! The rest of the staff at Henley are truly amazing and work as hard as Erin to ensure I'm satisfied. Some of the nicest people in the car business. If you need a new car give Erin a call at Henley and see what he can do for you!

Jacqueline Sherman

Now the owner of a new Honda CRV. I would like to thank Erin for his patients and kindness. He is explains everything clearly and methodically. This is the second Honda I have purchased with Erin. I would recommend him whether you are a first time Honda purchaser or a loyal customer. Great place to deal with Bravo.

H G

We bought a 2018 Honda Civic from Henley Honda. We were with the sales person Joseph and finance manager Sandra . Both very professional! We had a fantastic experience and would love to do future business with Henley Honda. We highly recommend this dealership to friends and other people.

Devin Sims

I've been going to Henley Honda for all my car's needs for the last 3 years. I have always had great service from Henley Honda. Everyone in the service department is friendly and happy to help. They also try to accomodate for my schedule whenever possible. I'd highly recommend them.

Wendy Hammond

Great Sales Staff. As a business owner I can say that it’s not everyday you find a team that is committed to outstanding customer service. But that what you get at Henley Honda. Service has been great to deal with as well. Fast and efficient. Respectful of my time.

MARY LOEWEN

Brayden was excellent with recalling what features I wanted in a car, and provided me all the numbers and specs so that I could make an informed decision. Nothing was left out, and there were no surprises. Todd helped me with the financial paperwork and went above and beyond! Everything was explained and all of my questions were answered. I would recommend Honda, Brayden and Todd to anyone! What an amazing experience!!!

Arjeta

I have been to multiple car dealerships around the area shopping for a car, but the Henley Honda dealership made a lasting impression. Kurt was extremely helpful, we spent multiple hours at the dealership while Kurt answered every question we had. When we signed the paperwork for the car, they were extremely understanding of the fact that we wanted to shop around for cheaper car insurance and had no problem holding the car for a few extra days. Once we picked up the car, Kurt showed me every single feature on the car and explained every button. Even though the car was a definite upgrade from my previous car, within the first day I was completely comfortable using all the new features. I absolutely love my Honda Civic and I would certainly recommend Henley Honda to anyone! :)

Laura Blais

Just purchased a new Civic and I couldn’t be happier with my experience. As a returning customer, I am still impressed at how great the staff is!!! Buying a car shouldn’t be stressful and it was not only easy but it was fun too!!! Highly recommend Henley Honda!

Heather Coleman

I recently purchased an SUV. Great customer service. Joe and Todd helped me through the process and were a pleasure to work with. Both very knowledgeable and super friendly guys. It was a great experience! Thanks!!!

Natalie C

My husband and I traveled from Ottawa to Henley Honda to purchase our previously owned Honda Odyssey. Omar made the transaction such a pleasant one that we'd travel back to purchase our next vehicle. We have never had such a stress-free vehicle shopping experience! The team at Henley Honda is one-of-a-kind. Highly recommended to everyone!

Dane P

I bought my first brand new car here, after losing my 2004 TL. I was nervous considering I'm a working student but with their help the process was easier than I expected. Not to mention I love my 2018 Civic! I still miss my TL but henley made me happy with my purchase, not to mention they make sure you're taken care of even after you leave the lot. I was helped by Dan and Joe, both really great people and they above and beyond.

Lucia Chen

Wonderful car shopping experience! Our sales guy Brandon Houtby is friendly, patient, and extremely helpful. He made it very clear that his goal was to have us leave the dealership with our dream car. So he worked hard towards it. He provided us with advice on insurance which normally sales persons don't do, and even returned our phone call after 9pm answering our questions. The Financial Manager Sean Moffett is fun, resourceful and yet not pushy at all. Overall we had an awesome time working with the Henley Honda team and ended up purchasing our favorite 2016 Civic!! Will definitely recommend it to our family and friends.

Richard C

I've dealt with my share of dealerships in the past, and the service/help I received at Henley Honda is definitely the best I've experienced. The salesperson (Dawson) was extremely helpful, and it doesn't end at the completion of the sale --- the post-purchase assistance is much appreciated. What I was surprised with most about the great customer service is that we got a corporate/employee discount (a family member works at Honda), so the dealership/salesperson didn't even make a commission. I could have walked into any dealership and got an 'at-cost' price on the car I wanted (2015 CR-V), but the service I received by Dawson was both amazing and unexpected.

Suzanne Lever

I just bought a new CRV. The last time I bought a new car was in 2003 when I bought my Honda Civic and I was still driving it. I dreaded going into a dealership but when I entered Henley Honda I was met by Nolan and he put me at ease right away. I never felt pressured, he took me for a test drive, explained the different options on all the CRV’s and the pricing. I did check out other dealerships but I came back to Henley Honda. It wasn't just Nolan, Sandra the finance manager was very personable and so easy to talk to.

dwalker8620

Just bought a new 2020 accord hybrid, saw it online and set up an appointment to go view it with Javier. He was great knew all about the car and was able to answer any questions I had. Didn’t feel pressured, was just given options and time to decide. After I did decide to get it, Todd in the financial department went over everything and took care of it all from there. Both guys were awesome and would definitely recommend to anyone.

Susan Stevens

Awesome experience at Henley Honda!! Boris was a complete professional from the initial test drive, through the process of determining which model was a complete fit for us, to ensuring 100% satisfaction after our purchase. Boris has continued to support us with any questions and/or follow up we have had and we are very, very happy with our Honda.....and ecstatic to have Boris taking care of us. We love the driving experience and the car has out performed our expectations. We highly recommend when visiting Henley Honda to look up Boris, he will honestly and patiently deal with any questions or concerns you have making sure you are informed about the vehicle you are purchasing......besides that he's a great guy!!

Mike Hoggan

Stellar team and stellar customer service - the most genuine people in the business. Truly the only place to buy a car in Niagara...make that the country!

Hope Friesman

I purchased my first brand new car from Henley Honda, Erin Sammy and Todd Wong were great at helping me every step of the way. If you need a car I would recommand Erin or Todd they are fantastic !

Valarie Tam

It was my first time shopping for a vehicle and I was worried about dealing with sales consultants that were either too hard sale or just would not take me seriously. Erin Sammy made it very easy and was very welcoming and definitely went above and beyond in accommodating to my needs and found the perfect vehicle for me. Tom and Martha were also very patient and together as a team - they were able to find me a great deal! Service is great at Henley Honda and I will most certainly recommend this dealership to all my family and friends.

Tony Stranges

We recently bought a new vehicle at Henley Honda. The whole team gave my wife and I absolutely exceptional service. I wanted to trade in my Acura for a brand new Honda CR-V, and Brayden Roszl did everything to make that happen. In our opinion he went above and beyond the norm. We have purchased many cars in the past, and this is the first time we have gotten impeccable service. I know that it is not only Brayden who made this experience, but also Sean in finance. He helped to explore all of our options in order for us to be completely covered. Styling and profiling " Rick Flair shout out". Lets not forget Vanessa in service that meets you with a smile on her face and looks after all your care needs. We are extremely happy with the Honda Family and our brand new car. Maybe other new car dealers need to take note. Thanks so much Brayden, Sean and Vanessa.

Christina Durksen

My husband and I had a fantastic experience purchasing our new car from Henley Honda. Sorin was our salesperson, and he was very informative and made the entire process very smooth and easy. The entire staff was very welcoming. I love our new car - the quality and performance is outstanding!