Reviews of Brock Ford Service (Car Concessionaire)

Steve R

They are fast and reliable. Everything i have ever got done was on time and on budget. Thanks Brock ford

Carol Leslie

Great service. Knowledgeable, friendly staff. Very accommodating. Highly recommend this dealership.

Matthew Mikituk

The service department had fully fixed the mechanical issue on our Ford F150. The expectations provided from the initial service call to the day of the appointment and the pick up date from the appointment were very much on point. I would recommend the service packages they currently offer for extended warranties. Good job Brock Ford. ????

S Jackson

Always as quick as possible to help out. Friendly and reliable. I am a client for life ????

Kimberly Kinch

I traded in my not-so-old car that I purchased at the same place for a newer model. My dealer Josh treated me very well and even after the sale he still makes himself available to me if I have any questions at all.

Karen

Very friendly staff. Been servicing my Mustang for 15 years and I'm really happy with her care as they know she's my pride and joy.

Jared Ross

I had a certificate for an oil change that I won in a charity raffle in 2019 . It was to expire for use by March 2020. I called ahead and asked if it would still be honored and the Rep on the phone said she'd think that the manager would be ok with it and had me book an appointment for the next week. When I arrived they told me it was too long expired and no good. Wasted my time.

Nadine Harvey

Always a pleasure. Friendly team and efficient service - the perfect combination The new service to pickup/dropoff of the car is fabulous!

Linda Sider

Friendly staff

greg finnie

great place to deal

B

I only gave 1 star because ZERO isn't an option. About 4 months after my wife and I purchased a 19' Ford Explorer (certified pre-owned), she began to hear a grinding noise from one of the back wheels. We brought it in to Brock Ford Service, they agreed to drive it for the day but returned it stating they didn't hear any noise. About 2 months later she ended up with a flat tire, upon taking it in for service we were notified that the right rear brake pad was down to a few millimetres and needed to be changed, they also stated they believed something was stuck in the caliper and we'd be required to pay for a replacement as this wasn't covered under warranty. Despite questioning how that could be possible as the calipers and pads on the 3 other tires were completely fine, they continued to insist this isn't covered under warranty and that we'd have to pay (keep in mind we've had the vehicle for 6 months). I decided to reach out to the dealership in Hamilton (Mohawk Ford) where we bought the vehicle from and they agreed to look at it. Turns out the right rear caliper was COMPLETELY SEIZED (a known issue with the explorers) and it was 100% covered under warranty. The dealership in Hamilton could not wrap their heads around why Brock Ford would insist that this issue was not covered. SO MUCH SO that I spoke to 2 different managers who stated, this service is covered under warranty at any and EVERY dealership in all of North America. One of the managers actually called Brock Ford to question their reasoning, they were in complete awe when Brock Ford reiterated exactly what they had originally told me. Thankfully Mohawk Ford was able to perform the service that day at NO COST to us, but this wasn't until we were required to drive from Niagara to Hamilton with a seized caliper due to Brock Fords complete negligence. I completed a survey for Ford Canada explaining all of this and was asked on more than one occasion if Brock Ford had reached out, which they have not to this day nearly a year later. Not even so much as an apology was given! I now travel to another city for all of our service despite living 1 block away from Brock Ford because they absolutely cannot be trusted. If you plan on attending this establishment for service, I suggest flushing your money down the toilet instead as you'll receive a better return on your dollar.

T Bennett

I may not have been happy with their answer about warranty but the service and staff were amazing understanding and doing their job.

Michael Hurley

Fixed my parking brake in one visit, when Ed Learn could not in three attempts. Identified the cause of an intermittent klunk in the front end and replaced a worn upper control arm and broken spring after Ed Learn said there was nothing wrong. After this, and several other smaller vehicle services I have to say Brock Ford is now my go to. They know what they are doing and the quality of their work is excellent.

paul matz

Prompt service good work little pricey but done right

Lee Ricker

Tina is awesome

Kelly Beam

Excellent service all the way through the process. Thank you Brock Ford !!

David Harrison

Thank you again Brock Ford for service. Due to the long weekend, I wasn't able to set up an appointment. I called and service was able to squeeze me in for an oil change. ???? I'm a new customer and would like to say that Brock Ford has been making service appointments easy peezy.

Costanzo Orsini

Awesome service and good advice!

Michael Stewart

One of the few dealerships I trust with repairs to my truck. Friendly staff and quick service.