Reviews of Steele Mazda St. John's (Car Concessionaire)

Nelson Bailey

Knowlwdgeable, friendly staff, great setvice,. I have been a customer since 1997 and can find no reason to change. The vehicles are top notch and the people are excellent to deal with.

S C

Real bad pricing You will always get better pricing at Gander or Corner Brook even after accounting for the time and travel costs

Bradley Upshall

Got to love Mazda they got me in on my last appointment less then 15 minutes they had my oil changed and filter on so great work guy's

Dylan D'Croix

They seem to care for their customers. Can't wait to buy a new vehicle from them in the future.

jeremy snook

Techs trouble shoot the issue very fast. The service advisor roger guy did great work being able to get me in last min.

S R

nice clean place with friendly folks at the service counter. not the cheapest service center in town but I've always been very satisfied with the work. turnaround time is very good. will keep Mazda at the front of my list when looking for a new vehicle.

A D

Very friendly staff......priced out of my range though!

Olubunmi Aidomojie

Great car dealership. Great customer service.

Ira Stacey

Customer service was great. Coffee and Tim bits available. Relaxing seating and TV.

Jordan Peckham

Best service center available

Melanie Mercer

Love my new car

Mark Worden

Had some warranty work done on our Kia Soul 2 days before Christmas...they gave my wife and I a drive to work (two different directions), picked me up early afternoon to get our car again when finished. Professional and friendly staff, good experience

Len Penton

I just bought a new CX 3, downsizing from the CX 5, and I couldn't be happier. Great service from good people.

Madonna L Ryan-Gorner

Great service, friendly staff, beautiful facility!

bob griffin

Great staff helped me. To get a car. this Is my second car with them mazda 2 zoom zoom

adam

Great service

Dan Lehr

I purchased a warranty for my leather from Mazda on kenmount road when I purchased my vehicle, and they refuse to honour the warranty or reimburse me, as their excuse their dealership has been bought and sold since then, and they are no obligation to fulfill the warranty. Sorry but corporate restructuring should not be my issue in claiming a warranty. They also sold me a Mazda dealership warranty under the pretense that I had to bring it in for $90 warranty services, but they failed to inform me that these fees went up to $700. Only one warranty fee was $90.

Leonard Galindo

We started to walk to the back where they stored the new vehicles then all sudden Dominic approached us and said you are not allowed in this area without a representative. With him being very knowledgeable with the Mazda line he explained all different models, different features, colors, and different aspect of the vehicle we finally purchased a Mazda CX 5 Grand Touring and we love it.

Jeremy Snook

Great service.

Lee Munro

2010 Ford F150 Platinum. Dealer description; Platinum Edition! Just traded from a gentleman who really took great care and pride in his truck! Fully loaded with everything and excellent condition! You simply won't find a 2010 model anywhere in better condition. Steele Mazda is located in St. John's NL Actual facts; Total repaint with rust through in multiple places, substandard paint repairs throughout, power running boards removed, no respone from the selling dealer.

Dieselnewf

Had been into many dealerships in the city looking for small SUV , went into Mazda and spoke to Ian Wang and he set us up with a CX-30. It was exactly what we were looking for and at the price point we wanted. Highly recommend putting Mazda on your list to check out when looking for new vehicle.

Josh Andrews

We were guided through the whole process as first time buyers. Features we didn't need were not pushed on us, amazing service from the staff!

Adrian Wells

Great Sales and Service staff.

Wanda Keats

Great Staff!!! My CX-5 is Awesome!!!!

Hussain Choudhury

Great people working there. Always make sure you're taken care of. They're very professional in their work but very down to earth and real.

Betty Gulliver

Always courteous. I've dealt with them for thirty years or more. Would never buy any other type vehicle.

Billy Shea

Great experience with purchasing and servicing vehicles. Friendly and knowledgeable staff.

Melanie Payne

Great service!

Fi Fan I

DO NOT BUY A MAZDA! Poor quality cars and terrible service. They sold my partner a car with a radio they knew to be defective and they refuse to replace it. My car had the same defective radio and was replaced twice. Transmission went after just 5 years and less than 60,000 kms. Steele Mazda in St. John’s would not help at all because the warranty had expired (just barely). My stereo/radio went. It would cut in and out until it was finally gone. There was a recall on 2011 Mazda 2 radios. See attached letter. I had my faulty radio replaced with a supposedly non defective one. It was defective too. Mazda refused at first to replace the radio a second time, but they eventually did replace it. My partner also has a 2011 Mazda 2. Her radio also went in the exact same way that my radio did. Same faulty radios that were recalled. They refuse to honour the recall and replace it. They say it doesn’t apply to her 2011 Mazda 2. The radios on her Mazda 2 is apparently fine (just like my first replacement radio on my Mazda 2 that they had to replace a second time). Mazda knows the radios in 2011 Mazda 2’s are defective, and they’ve recognized this by recalling some of them. Instead of fixing the radios, they continued to sell vehicles with radios they knew to be faulty and when they broke, refused to replace them. I’ve had 3 defective radios in 2 Mazdas which makes me wonder how many defective radios are out there? CBC Marketplace here I come! This needs to be investigated! There could be thousands more. How many other customers did Mazda leave footing the bill for radios that Mazda knew were defective? (See attached for some internet search results = lots of faulty Mazda 2 radios!) This is my third and last Mazda. It is no longer a reliable brand. I gave Mazda a chance to fix it but they refuse to. I’m using first names only to not make it personal. I spoke with Ashley (service representative) at Mazda in St. John’s and she told me they would definitely replace the radio, then, after I gave her the VIN, she said she wouldn’t. I spoke to Don (Service Manager), Gerry (Sales Manager), and they couldn’t help me. Phil (General Manager) did not return my call. I spoke to Bilal (Mazda Canada) and he couldn’t help me either. I spoke with Sandra (corporate media relations). Then Don left me a voicemail and said the radio was covered under the special service program. But when I spoke to him he said it was only covered 25%, or $610 in total. Both local and corporate level Mazda are on the same page and committed to standing behind poor quality vehicles and refusing to replace parts that they know to be defective.

Tina Snook

Great service & friendly staff.

William Summer

Sales person is best kind, over priced after your vehicle's warranty. Labor and price is really high to me, but friendly people.

Mitchell Drydak

Purchasing my vehicle was a bit rocky, but I recently brought it in for a first/second service and it was a great experience. Good price and great communication from the service tech, Roger. Note that these guys don't do loners for service, however they do offer a shuttle which comes in handy. The drivers are always pleasant and the communication is great there as well. Overall a really good aftercare experience.

Sobia Shaikh

I guess I've been spoiled having lived across Canada and having visited a number of Mazda locations, all with excellent to superb service. But the service that I have received since 2010 at the Mazda is lacking in terms of basic customer service, efficiency and overall experience. This affects my decision to purchase a new mazda while living in nl.

lisa tilley

My experience was excellent! Liam and Gerry are informed, professional, and kind. Absolutely love my madza 3

Jason Lambert

Were I work too

Gadget Man

Excellent service. Some of the best I have experienced in the service industry. Friendly staff. Great, reliable product.

Shawn Broaders

It was great

Neze Ogo

Amazing customer care service

Joanna Chaisson

Loved steele honda! Clean courteous and good service.

Karen Whittle

The staff are amazing!! The vehicles are very well built and stylish! Price price price!! I really miss the Freedom Driving Club though ????

Bruce Sheppard

Excellent service. Attentive sales

Roy Douglas

Great service and competitive pricing.

John Mastropietro

Sells new and used cars and trucks

Keith Moore

These people had my car for 13 days! They didn't even have time to call me, they texted me. After all that time and a massive bill they problem wasn't fixed. I own 2 Mazda vehicles and I definitely won't be bringing them back ever.