Reviews of Mainland Ford Ltd. (Car Concessionaire)

Christina McKrae

I had no idea what I was looking for, I knew what I needed but thought it was damn near impossible to find. Kyrin and his team went above and beyond to find me exactly what I was looking for and then some. I've heard so many horror stories about buying cars that I was nervous as hell but he made me feel comfortable from the moment I walked in there and kept me updated thru out the whole process! Thank you guys for everything you did for me! Definitely a great experience and I'm in love with the car!

Cam R

Took my car to hallmark Ford for a issue they charged me and didn’t fix it. When it was under warranty. Took it to mainland and they found and fixed the issue hallmark couldn’t. Thank you mainland !

Amber Chursinoff-Myers

Went in looking for a new used car and Kenny the sales man was great. Him and I worked well with getting all the paper work set up and ready to go. Would highly recommend mainland Ford

VincentGomez Gomez

Had my mustang serviced today . Great service and great team.. Especially RAj

Jhay Paull

Been a loyal customer here for 6 years. The 2 women ( i forgot their names) at the maintenance front desk never disappoint me every time i go for a service. I only got upset when Nash helped me out few weeks ago when he gave me a free car wash code at Esso gas station. So when i went to get a carwash, the code was invalid and already used. I’m very disappointed.

mackayj12

Focus ST. Great experience from Keith and Chantel from start to finish. Jason

RC RC

I didn't want to give 1 star because I didn't buy a car , but I went there looking for a car , I find out the documentation fees are too much.

Marcel van Hattem

I Was very happy overall with my experience at Mainland Ford. Ben Stewart was more than helpful throughout the whole process of buying my new Ford F-350. He was knowledgeable and honest, and I appreciated the backing of his whole team at the dealership. 5/5 will return for my next purchase. Highly recommend Ben as a salesman.

kulvir Pandher

Very good customer service and also price . I will recommend all my friends to mainland. If you want to buy new vehicle see Greg.

Rob Neyts

Purchased a used Buick from Mainland. Very professional staff, Natalia, Sales and Ashley, Finance saw to all my concerns. There was some confusion about the price early on but they adhered to the quoted price on their web-site. They provided all the additional items promised and helped out when a new second key set sourced at a local GM dealer needed replacement. Very pleased with the purchase overall. I felt like a valued customer.

Jason Jarvis

Excellent service all around from dealing with my trade in to handling the insurance changes, and walking me through the features and setup of my new truck.

Devyani B

The valet service was very poor. I did specifically say, while booking the service appointment that I needed my car by a certain time. They didn’t bother to keep that in mind. I had to call several times in order to get an answer. What made me more mad was that they gave me an excuse that the driver who was supposed to drop off my car, was caught up behind a big accident! That was such a blatant lie! At least have the decency to own up to your mistake that you mess up on the timing. My son experienced the same issue in February but I still wanted to give them a chance! I wonder why they offer a kind of service that they very obviously manage very poorly! Never ever again!

Diamond Clean

Another great experience at Mainland Ford. They made it super easy, went above and beyond with the purchase of our latest van. Second vehicle bought here in two years. These guys take care of their customers even after the vehicle is purchased. Best dealership hands down.

Mike Scott

Candice Nelson (Service Advisor/Warranty Administrator) was extremely amazing in all aspects of her job. She went above and beyond to make sure my company vehicle's (2018 Ford 250 Transit Van & 2017 F550 SuperDuty) were in and out of their shop in a timely fashion, knowing that having them in the shop was costing my technicians down time on critical jobs not being able to have their vehicle's on the road working. I was even able to leave my Technicians Service Van there, fully loaded with tools and we didn't have to worry about anything. She was their every morning before their opening hours and was able too let me in and had the paper work and a courtesy truck ready to go both times. This making me able to get to my dealership in time to open our doors for our customers and employees. She even had my F550 ready and cleaned when I arrived for pick up, so I was able to get our tech, two sales guys and the truck to the ferry in time for our reservation we had early that morning. For two very important meetings with two large accounts the company has on the Island. Words cannot explain how helpful and amazing she was. Every morning she had a smile on her face and was running around to make sure we where out the door quick and on the road. This is the kind of Super Star every dealership needs in their Service Department.

Chad Decker

Awesome Sales experience! Greg Karwacki took the time to keep an eye out for a vehicle that met our requirements. When such a vehicle came in he immediately notified us and even took the time to shoot a personalized video of the truck exhibiting its features exterior thru interior. I am thoroughly impressed with the ingenuity and communications put forth here. Great job!

Stephonyic Slimnose

Do not buy parts or anything else from these guys. Sent my wife to buy some diesel filters for our truck which I usually do myself but was working. Both filters come in around $100 bucks usually, unless you are a woman, then you get charged almost double $175 bucks. I had her return the filters where as they tried to back peddle on what they had just done. That’s right Mainland Ford takes advantage of the unsuspecting. If they do this with parts why would anyone buy a vehicle from them either. There is no room for businesses that discriminate and take advantage of women or anyone for that matter.

Aris Yusofi

Worst dealership to buy a vehicle and parts from. Bunch of uneducated people working behind the counter.

Greg Hernandez

Jag, David, Jenna, Chantelle and Loveleen all did an amazing job seeing my purchase through. As a sales rep, Jag was very attentive and hands on. David rallied all the resources to make sure we stayed on track. Jenna and Chantelle kept the business / finance ball rolling even though there was a ton of work in the pipeline. Lastly, Loveleen was very informative and genuine in her role on the insurance. Whether you are shopping for a Ford or any other brand, I highly recommend giving this team a shot at your business. They’ve earned mine at this dealer for decades now and there’s plenty more to come.

Jeff Redman

Wonderful customer service, but at $360 dollars to put on winter tires, simple service and wiper blades, I will need to do some competitive shopping next time

Mike Robertson

I bought a new F150 from them. Absolutely amazing experience. Best customer service ever, right from start to finish. They did absolutely everything possible to make my entire experience excellent. I literally drove right past two other ford dealers to deal with Mainland. I will certainly be going back, again and again. ????

Daniel Servedio

Had one of my work vans repaired and was extremely dissapointed with the quality of work. I Will never return to mainlands auto repair shop.

Plumber Today

Working with Patrick from internet sales was nothing short of Fantastic! He put me first with any questions I had on the Transit 250, would definitely recommend him to any client!

Ghazwan Aziz

I hope you get sometimes to read this !! I went there on August/2017 last month. I talked to Chris the "french" guy bad customer service, but the worst customer service was from SALE MANAGER "David" the Chinese guy!! M.F. so rude!!! So please don't go there or don't deal with these people and waist your time.

Jonathan Russell

Brought my car in for a clutch issue, they diagnosed the problem incorrectly and told me it was my fault they diagnosed wrong and still charged me for the diagnosis, because apparently their mechanics cant tell the difference between brake fluid and DW40, pretty sad if you ask me, I even told them what I thought the problem was which was the slave cylinder, but they ignored that and didnt even do a full diagnosis. Low and behold, I changed the part that they said needed to be changed, that they quoted me $600 to change (the part was $35 and it took me 1 hour to change it myself) and the car still had the same problem, and guess what it was the slave cylinder which was the part I said was the problem.

Duffy NohaM

Great service. Explain diagnostics. Just wish it was a little cheaper for non commercial clients.

Shannen Baker, Independent Scentsy Director

I've had quite a few bad experiences in the past with them. BUT the last time I went, the service was really good. Hopefully, it stays that way.

Kelly Murphy

No customer service i stood waiting in service for 10 minutes before i got acknowledged, didn't say anything to me

venessa gonzales

Worst thing i ever did! They sold me a car with mice in it and tells me they are sorry they can't help me... I didn't use The air for the first 2 weeks. Then noticed The air didn't smell right. I didn't think i had to look for mice buying a new car. I was driving and mice come out of under the hood. Now i know why the air in the car stinks. But because it was 3 weeks before i found mice in my car they can't do anything.

Jim Cooke

Had an issue with over torqued lug nuts and also capped lug nuts cracking and Warner at Mainland and the team took care of the issue with new lugs. Thanks for the great customer service.

Nathanael Eijbersen

From the beginning, Arianne went to bat for us and helped us to find the right vehicle, test drive and assisted us with our purchase including providing us with advice as we settled into our new truck. Thank you!

Blex

Very good experience. Service writer has confidence and knowledge in her job. Friendly staff.

stepchild1993

My salesman Kong was awesome to deal with. The finance team was easy and very informative.

Mike Haugen

Great friendly service . Every other dealer I spoke with basically gave me a price and said that was it. Spoke with Scott the sales manager at Mainland Ford over the phone. He asked me some questions, then suggested I come see him. When I arrived Scott was right there to great me, he passed me over to Keith in sales and we sat down, he listened and then found me the truck I was looking for. Finally a Car sales man that listens to his customers and doesn't just sell them what they have on the lot. I would also like to give a shout out to Stephen the customer service manager. Again second to none service . Thanks Mainland Ford ????

Linda Nguyen

A wonderful dealership with warm staff members and great management. They took great care of my car. I love the new space, by the way.

GABRIEL WASSOUF

Worst maintenance ever, no comment more then, if you have a check engine or any wrong in your ford. Don't think ever to go there,

Duncan Fesenmaier

Its easy to say you had a great experience at a Dealership. But its another to say you had a very bad experience at a dealership and that they handled it. Well thats my story I bought my vehicle not to long ago and had a not so great experience but with the help of Scott Brown and Ken Moss we were able to come to a suitable solution for both parties and I couldn't be more pleased. Definitely go buy your new Ford from Mainland Ford.

Sahil Ohri

Great service at the body shop. They handled the claim very well and helped me to get in and save my time.

Robert Tremblay

Best service department! Friendly people and knowledgeable people. My personal choice for Ford service in the Lower Mainland.

Damon Roberts

Walked in with a great response from the entire team there. My salesman Kenny was energetic and all around fellt like he was there for me not just the sale. Great experience.

Ansh Uppal

We just bought a van with the help of Jagmohan. He was very helpful and knowledgeable. He gave us a very good deal and helped get the van as soon as he could. Highly recommend Mainland ford!

Pablo LP

We went to Mainland Ford with little expectations due to a poor experience at a different dealership, and we left extremely satisfied and with a brand new Mustang Mach-E! Right from the beginning, Kenny and David were there to amaze us with excellent customer service! Kenny was extremely knowledgeable about the features of the vehicle and our experience with him made our visit even more pleasant and exciting. David and Kenny were able to build a great offer to us and made our decision to make the move and pick up our new vehicle! Our experience was not cut short at all, in fact Erfan, the director of finance, was just as amazing and friendly, unlike any other dealership experiences, he was very clear and transparent with the entire contract terms. Overall, this was an A+ experience and will definitely consider them as my prefer location for any future vehicles!

matthew kramer

Friendly staff, communication could have been a bit better and my vehicle was returned a bit messy but the work was done in a timely manner and properly.

Christine Bakker

Amazing people! So incredibly friendly, helpful, and courteous! I bought my Focus over thirteen years ago from this dealership before it became Mainland Ford. A lot of the staff have stayed on and make it feel more like I'm visiting friends than just a customer dropping off a car for service. They have been so patient with me at times while I source out a cheaper after-market part to keep costs under control. There was only one misunderstanding and their conflict resolution was astronomically above any expectations! I plan to continue my patronage for as long as I possibly can! Thank you! :-D

Mog Moogle

Purchased a Ford Explorer Platinum back in 2017. Decided to sell the car and during the selling process today, the buyer realized the VIN on the car doesn't match the VIN on the loan through CIBC. We contacted CIBC and they said Mainland Ford gave them this information so it's not an internal error on their side. We went to Mainland Ford today to get this sorted out as the buyer can only wait a few days. The person we spoke to at Finance is saying that this is CIBC's fault not theirs which is a lie. We reviewed the purchase agreement and the documents we have and on it we can see the incorrect VIN printed on the contract, and they crossed it out and put in pen the correct VIN. So what happened was somebody sent the Purchase Agreement to CIBC with the wrong VIN and then realized it has the incorrect VIN and updated the VIN with a PEN! Now we're dealing with this issue of selling the car which we already have an agreed price and us and the buyer are in agreement. This is so frustrating and cannot believe this can even happen! We asked Mainland Ford to get this expedited and said they will try but cannot promise anything and said it will take several days. It's not acceptable and if someone's reading this from manager, I will update my review if you actually helped us with this issue and expedite this immediately!!

mark torres

Mainland Ford. One of the best service I had for my truck. If you need your vehicle to be in service. Look for Nash of Mainland Ford. One of the best guy at service department of Ford

GOLD STAR

Hi yesterday for company did my van service ( oil change ) They pic up van from my home and drop my home evening time. Today I saw my van from inside so much messy from in side. I thing Ford mainland hire stupid guy I’m trying to upload pictures my van but I can’t. So please aware from , stupid Ford mechanics , I lost my expensive thing.

Sukhinder Singh

Kenny Truong is best sales rep, got me exactly the car i wanted and then prices i wanted.. thanks man

Pines Mail

I had a great satisfaction on my recent mustang purchase today. Pretty straight forward, questions and answer are well coordinated. The manager was friendly and courteous his name is Vend Chand. He gave me a great deal on the car and also with the help of another consultant Jagmohan Vared who also helped in processing some of the documents. Good job to these guys! Well recommended to people out there making a hard decision on their car purchase. ???????????????????? Rene T

Geoff Grace

Arianne and Erfan were great to deal with. The process of getting a new car was effortless and easy. Very Professional, knowledgeable, and friendly. Thanks for the great experience.

Amir ali Kouhi kamali

I had a satisfying experience i this dealership and with Jurgen who assisted me throughout this process.They offered me one of the best prices across BC for Mazda cx5.Paperworks and finance went very fast and smooth.They let me drive the car from one dealership to another one to actually bring it back from there that gave me good experience driving the car.After that they let me have the car for almost one week while they were working on my loan with the option to return it if I wanted to.Jurgen helped me along the way with all questions I had.

Tracey Motkaluk

Mainland Ford has amazing friendly staff and always do great work! Would definitely recommend

Magdalena Dabala

I recently bought our third vehicle from mainland ford. The experience was pleasant and hassle free. Thanks to the team at mainland ford and especially Ken Moss for going above and beyond.

Bally Dhillon

First time here...service dept was good.....didn't try sell me services I didn't need!

Nyara Mohata

Everyone is so friendly! Mark is so nice and helped me so much when it came to my Escape. Thanks guys for your awesome work!

Pranesh Nand

Body shop has great service but was a little disappointed with the amount of time given to me to pick up my car after it was repaired.

satnam gill

I went to mianland ford thanks to davd, Tyler, nicole there so nice people I have good deal .I recommend every one to come here

Sridhar Natarajan

Excellent customer service and honest service department. I would suggest to anyone who buys a Ford in lower mainland .

Royston Williams

I bought a Ford xlt f150 from mainland ford and my experience with Taylor Berge was off the chain. He told me everything there is to know about my new truck. I would recommend him to anyone who wants a Ford truck ????????????

Dave Meaden

Just bought a used car online from Patrick Zeller (Internet Sales Manager) Mainland and was the very pleased with the service. Patrick was very professional and attentive to my needs and delivered/shipped my car from Vancouver to Kelowna in a timely manner. I highly recommend contacting Patrick if you are looking for a car online.

Guri Sidhu

Go meet Jagmohan singh if you need your dream car on good deal helped me buy two f-150. REALLY NICE PERSON. 100% RECOMMENDED

EhMike

Had a sway issue with my car called Ford and they got me in within the hour after I called them, great service and fixed the issue within 2 hours! Will be using them again for any further problems that I run into!

peter walker

I have been dealing with Mainland Ford since they opened on 104th,and because I live out of town,I basically purchased our car via emails . Our salesperson,was a fine gentleman by the name of Patrick Zeller. He was as true to his word in emails,as he was in person! An absolutely great guy to deal with. And I might add,living 350 km away,he has still followed up on everything he said he would! Brings faith back to the Car Saleman!!

Hunter M.

My experience at Mainland Ford was spot on. Kenny Truong helped locate a fine vehicle; he was casual, easy to speak to and generally good beans to be around. The finance fellow, Chris, was also very helpful and informative. Each person I encountered there was phenomenal (front desk, sales, finance, service, insurance, including the individual I met who detailed my vehicle and the fellow who took my photo). I'd easily recommend each of them without hesitation!

Meighlin Yoga

The customer service was fantastic! Everyone was pleasant and helpful. They promptly replied to my car inquiry and were polite, professional, and accommodating in arranging test driving the vehicle and through the purchasing process. I would definitely recommend this dealership!

Kael Stewart

It’s pretty good. There have been problems in the past mostly communication errors. The last service I received was amazing Jenn my service rep did an amazing job she kept me updated and worked hard to get the part in to get my truck fixed. My only complaint is that the service department does not have enough staff. It’s obvious that the service advisors are over worked and I think that Mainland Ford should hire more staff, don’t sacrifice the customer experience for money. Other than that great job!!

Jessica Mills

Arianne was a wonderful help with choosing the right vehicle for me. I definitely would come back and recommend her!

eunice sampang-gregorio

I highly recommend this place. I want to express my gratitude for an excellent service they provided us. I was able to purchase my very first car. They made the transaction a breeze. They made the approval possible that is why I am very happy. Also, they gave us a great deal too with the coverage and gave our car full service and detailing too. The used car (Ford Focus) I bought is in great condition. They provided detailed history of the car so you would know what you are getting. Thank you again especially to Erfan (Director of Finance) and Patrick (Sales Manager) they made it all possible and they are kind and accommodating too. Great work guys. till next transaction. :) -Bryan & Eunice Gregorio

Gurnimit Singh

I was attended by Paul Chiang in the parts department. Very poor customer service. I had to call multiple times and give them my information only to call again and be laughed at by the employee. Very disappointed and did not expect that from Ford for treating valued clients in a disrespectful man we. I asked if I could talk to the supervisor to discuss the matter and I was kept on hold for 15 minutes only to talk to Mr Chaing again who totally forgot that I was on hold waiting to be attended to discuss the matter. They took my contact and told me I’d be reached out and I haven’t received any calls from them yet. Very disappointed!!!

Sheri Fulford

Mark was very courteous, cheerful and knowledgable. He listened to and addressed my concerns. He also provide me with information relating to other services I was interested in such as detailing . He is always very pleasant and accommodating to ensure I receive high quality service.

Cameron Callison

Erfan and jasmeet were awesome ! They killed it with my purchase. I definitely recommend for you next purchase they were quick and got the best out of my deal it was a win win. Thank you guys!

Kate Steiert

Mainland takes care of you from initial browsing and purchasing of your vehicle, all the way through into years of ownership. I bought my truck 2 years ago (a family member followed suit due to their amazing treatment) and every interaction from silly questions to maintenance and repairs has been superb. The service department is exceptional; and go above and beyond to make sure your vehicle and you are satisfied and taken care of. They honestly value the relationship they build with you. Mainland will always be my Ford dealer.

aatish maharaj

I had bought my F150 2020 from 152nd and 101 where I was told to get 1st free oil change , so by mistake I made appointment with Mainland ford. Despite paying $105 I was very satisfied with the service they provided. Excellent customer service, very efficient what they do , my truck was clean . They went through all small details with me . If in few years I wanna trade in my truck I will without any hesitation do it in Mainland ford. I think 152nd and 101 ford should learn some customer service skills from Mainland Ford . Nicely done Thank you so much ,I without any doubt recommend others to choose Mainland ford. Thank you again.

jay shah

Good choices if pre owned and new cars. Excellent sales team

ASEEM SINGH

Very professional people and great hospitality. My brother bought a F150 from them. Pretty decent deal we got from them.

Kaiys Younan

Very good

Ammar Bajwa

Raj Davda misguided me into getting serives I did not need and my vehicle was still 50-70k km away from needing them. Be careful when dealing with this so called service specialist for parts and services, as you may end up paying a arm and a leg for something you dont need.

Scott Arthurs

was told i needed new wiper motor and multiswitch. $1200 quote. swapped wiper motor myself for $150. multiswitch worked fine and didnt need to be replaced.

Johanna Cocking

Ken Moss was excellent! Extremely helpful, listened to what I was looking for and delivered. GO SEE HIM!! Added bonus...he is super funny and personable ????

Ishatpreet Grewal

Great service by Mark. Very professional. They explained everything in detail to me. Will always go there

Erik Lagman

Went to Mainland Ford today to check out and maybe test drive a vehicle that I want to purchase in the near future - a Ford Focus ST. First things first, I was unimpressed with condition of this "top of the line" vehicle. It looked like it's been sitting in the forest somewhere - The mud had seeped through into the engine bay, no plastic slips were laid on the carpet (to protect it) and guess what I found in the trunk door jamb? A beehive. Totally worth the $36,600 price tag right? The salesman only provided information that you can easily read off a pamphlet. He couldnt/didn't explain the difference in technology between the old models and the new models, and he had no indepth knowledge of the vehicle he was trying to hard-sell to me. When we finally got back to the dealership he instantly had my fill out forms, and pre approval sheets without even asking if I actually wanted to walk out with this car. He proceeded to pressume me into filling out forms and agreeing to deals that I didnt even want. He even asked me to put down a deposit on a car that i wasnt fully decided on. This man, I believe his name was Chris, demonstrated everything that people hate about commission-based sales reps. He was pushy, he interrupted me when i talked, and it got to the point where he even said some pretty offensive stuff regarding my culture. I told him that I appreciate the "best possible" financing quote and that i'd talk it over with my father. He proceeded to tell me that my father doesnt need to be involved and that i can make this decision as an individual (where does he get off telling me that? I for one have great respect for my father and I prefer to have his opinion when buying a $36,600 vehicle). I pretty much had to fight my way out of that dealership. We were almost latefor our Chiropractor appointment because the sales wouldn't let me get up and leave. On our way out we were introduced to the sales manager and both him and the sales rep looked displeased because we didnt wanna walk out with a car today. Verdict: I loved the car, in it's entirety. Was I impressed with the condition? not at all. I can easily purchase one from Key west ford and have it be in better condition. Was I impressed with the customer service? Hell no. I felt like I was being pressured throughout the whole conversation. Will I come back? Nope. Will I recommend to my network/friends? Nope. Just a whole lot of Nopes. 1/10 for Location (Disorganized lot with no clear customer parking) 5/10 for Stock 1/10 for Cleanliness of vehicles on display 1/10 for Customer Service. by far the WORST dealership I've been to. I will not be returning.

Charles Dueck

We bought our used van from these guys and they are very good at what they do. We were in a hurry since we had our 3 year old daughter with us and they did all they could to make sure things were done as quick as possible. Look up Taylor and give him a chance the next time you are looking for a vehicle. He will take great care of you.

Elizabeth Proulx

our dealings with Zachary were great. He was very professional as well as polite and friendly. We would definitely buy another vehicle from him.

Michael Blake

I purchased a transit high roof service was excellent, I highly recommend Jag as a sales representative.

Ana David Latinfest

Peace of mind n client satisfaction was their first priority so we chose to buy here Many dealers wait for client to search then cash in our commission Ford mainland goes xtra mile to fill our tank then follow up the process hand in hand Yet never pushy Santa fe client Surrey bc

Ciara Crocker

Our suv went in for the service they told us it needed. Their vallet driver split two of our tires by hitting 4 huge potholes in a row, they told us they could do nothing and wouldn't help us. We even have proof through our dashcam, when we told the manager that, their response was “we don’t deal with tires”. Service department was amazing and very helpful, the vallet and the manager screwed us over and refused to do anything about it.

Mike S

I had a big problem with my truck affecting my business and they came through for me and served me with good service as well so if your having issues at another Ford consider giving this 1 a try

Scott Reece

I like Ford great first class service and lots of knowledge of product, and thanks to Jared for making my sales experience great

Brittany Conn

Mainland Ford Autuobody was absolutely incredible in helping me with an ICBC claim! Leah was just incredible. Happy and friendly, courteous service! I will definitely be using Mainland in the future for all my Ford needs! Thank you Leah and Mainland Ford!

Indervir Singh

Dont like this place because i had buyers remorse. Nothing is bad with staff or salespeople..they all are nice.. go meet ken if you want to convince someone

Erika Talerico

I was extremely impressed at how Arianne and the Team at Mainland Ford made sure I received the car I wanted and within my budget. There was never a question as to whether they could fulfill what I needed. It was just done. Thank you so much!

Jed san pedro

Helpful and not trying to rip you off.

Affinity Dance Studio

I had the BEST experience with Mainland Ford and in particular with Dan Smart! He did an amazing job bringing my truck back to life after the fender bender. He's amazing at his job and super easy to work with. The office staff as well was on the ball at all times and kept me informed on what was happening. I would highly recommend taking your vehicle to these guys!

Johnny Nguyen (JNchay)

Kenny Truong is a very good and trustworthy salesman, always help you with his best and be there for you anytime. Recommended!

Ron Humphreys

I have dealt with Mainland before and always got fantastic and professional service. They got me in quickly, when other dealerships couldn’t. They fixed the problems and pointed out another that needed to be corrected. On the down side, it would be a nice touch to have your vehicle washed. Other places do that for customer satisfaction.

Jessie Punayan

I was about to give 5 Stars but I couldn't. Got a pre-owned 2017 ford f-150, a day after driver's door won't shut early in the morning coz is frozen then send it back to them for service, Salesperson promised it will be done by less than half a day. Went back the next day 4pm said truck is not done and getting some $1 part to get it fixed. Service person said okay it will be done tomorrow by 10am and will call. and it's 11:20am no one call me so I called and they said it's not done. Can you guys stop promising if you can't do it on time?

Carl G

Went to mainland looking to see what they would offer my vehicle for a trade in, already have done my own research on my vehicle prior to visiting mainland. They did the whole test drive thing, typical dealership routine, sat me down and started to search for other vehicles like mine in BC so they could find the average pricing and base their offer on that...obviously they don't call it "Stealerships" for nothing, sales person was purposely comparing my vehicle with other vehicles like mine that were not even that great of a condition, most with higher mileage, and one wasn't even located in the lower mainland...The offer they were giving me was so undervalued that I kept declining, then I believe it was the finance person that came out and sat down with the sales person and starting asking me to sign papers in order for them to continue offering me something closer to my price, but I already knew where this was heading, they make you sign and they'll keep offering a "better" deal even if it's not what you want and they'll keep using pushy sales tactics and pretty much will keep you at your seat unless you take a stand for yourself and just straight up say NO. Well I did just that, and the finance person all pissed shredded the piece of paper in front of me like he was telling me to screw off. As I grabbed my keys from them, the finance guy who might also be a sales guy, who knows, snickered, shook his head and looked at me like I was an idiot for not accepting their crappy offer... My advise for anyone wanting to trade in at a dealership is DO YOUR RESEARCH, and if you get offered very low off the bat from what the value of your vehicle SHOULD be, grab your keys from them and RUN. Don't even wait for the "sign this to continue" segment. Anyways, a couple months later I ended up going all the way to Brown Bros Ford in Vancouver, I was treated like a person first before a customer. There was no pushy sales tactics, and if there was they did a very good job with it because I didn't feel it. The first initial offer they gave me for my vehicle was way higher than mainland, and they didn't even have to do "extensive" research on determining a value for my vehicle, they just kinda knew it off the bat.

Nick Moschonas

Purchased a Ford Transit cargo van from Mainland Ford for my business. The process was seamless from Zaki my sales associate to Keith the sales team leader, and then to Bal who helped get the vehicle outfitted with all the necessary shelving and accessories I was looking for. Financing was a breeze with Chantal, she knew exactly how to make a usually stressful process seem like it was over in a snap. Extremely impressed with the quality of service and efficiency this team provides. Class acts. Highly recommend you take the stress out of a vehicle purchase and go see the team.

Rick K

Although this is the better Ford dealer I been to I still have problems. One service guy told me that following my Ford warranty is a bad idea, because Ford designed it so if you follow there service, my motor will blow up shortly after 5 years. So I would buy a new car he says. I said I don't care I have the extended warranty and he said oh they won't cover you. Basically he told me extended warranty was a waste of money and Ford vehicles are pos's.

megan royer

Raj trys ripping people off 120 for a oil change when every other ford is 80$ and 120 to flush brake fluid when I didn't need that done yet glad I got a second oppion

Gin the Mini Golden Doodle

Fazia is always so pleasant to deal with. She answers all my emails, and all my questions. She makes the experience so much more pleasant. Thank you!

Carly Higo

I recently bought a used vehicle from Mainland Ford and couldn't be happier! The sales team were amazing in finding me exactly what I had wanted, and more! They were so helpful and resourceful as it was my first car purchase. They had it detailed for me - amazing for a used car it looks brand new. They even had a car service to take me home while it was being detailed, and they dropped my car off at my house - didn't have to go back to pick it up. The car buying experience was fantastic and stress free - I highly recommend buying from Mainland Ford!!

Kennard Wong

Fun place, friendly staff

Tess Mena

The sales team were very knowledgeable, friendly and answered all my questions. I also had multiple barriers that they were able to overcome and get me the vehicle i wanted. They also provided us with snacks and coffee while we waited for our specific sales person. I would definatly recommend Mainland Ford to anyone looking to buy or finance a vehicle.

Ken N

Just wanted to leave a quick note about how great the people at Mainland Ford in Surrey, B.C. are. I visit Vancouver and the lower mainland often and after having some minor car trouble, I had my vehicle taken to the nearest Ford dealer which happened to be Mainland Ford in Surrey. From the time I arrived, the staff at Mainland made me feel like I was the most important person there. From the reception & service desk, to the sales people & courtesy driver, everyone at the dealership continued to make sure any of my needs were met. Even the owner of the store came out to introduce himself and asked again if I was being looked after?!,..I wasn't even buying a vehicle, just getting a quick repair, and I was made to feel like I was their best customer. I know one thing for sure, when I am ready to purchase a new vehicle, Mainland Ford will be first & only place I will want to go. I recommend Mainland Ford to anyone that needs to service their vehicle, or even look at getting into a new one. I wish all dealerships could be such a pleasant experience!

Jasmine Mahal

I bought a pick-up in 2019. The customer service was phenomenal at this dealership. Jag went out of his way to help my family make this big purchase. He was able to meet all of our needs and wants while staying within budget. Because of Jag's attentiveness, we came back in 2020 and bought another pick up. Overall we have had a remarkable experience at this dealership and definitely recommend asking for Jag!

Tony Des Lauriers

Made an appointment for exactly when I needed, with short notice. Received friendly, fast service for very reasonable price. Picked up my services car, and it was also washed and vacuumed. Will go back here.

Shayal Karlstrom

These guys are AMAZING! My fiancé and I spent all afternoon with Oscar, Rob, and Stephen they were nothing but amazing!! The customer service is out of this world. They worked INCREDIBLY hard for us. My fiancé was able to get his DREAM CAR!!! He's nothing but over the moon about it. I'm so happy we were able to get the car and have the BEST service out there. They were all so amazing and all put in their own hard work to make it happen. This wouldn't of happened if it wasn't for them. Thank you to you guys and the whole staff. I will ONLY recommend them. We truly don't have the words to thank them enough.

Cherith Chan

Mainland Ford was always been great. We service our company vehicles through them. Unlike other dealerships who never has time for you, Mainland Ford was able to accommodate and get my vehicles in everytime we have issues. One of our cars broke down with a transmission fault, called another dealership and they said next tuesday is earliest appointment. I called Mainland and they were able to get me in that afternoon. Lots of service bays and a newly renovated office makes this a great dealership. Can't speak to the sale component yet but maybe I will get my next vehicle through them!

Leah Scarlett

Fast response when I inquired about the vehicle I was interested in. Set up a time to see it right away, we agreed on a price, they got the inspection done and repaired the issues without trying to increase the price. Ken made the whole process entertaining and as painless as spending a whack of money on a truck can possibly be ????

avinesh prakash

I took my truck in for wheel alignment few weeks ago. I was told that the work was completed as expected. However, when I requested my pre and post wheel alignment specs, they were unable to provide me with any. After calling service department numerous time, i was told that service manager(Kendis Nelson) will contact me within few business days, now several weeks have passed and i have not received any calls form the management team. Nor have I received my pre and post specs. I have called other Ford service departments and was advised that I should have received pre and post specs upon job completion. Absolutely TERRIBLE customer service and communication skills. I would not recommend this service department.

Komal Jhaj

I have been in the process of getting my car's bumper fixed for over a month now. I currently own a Ford C-Max Energi and as a courtesy car for the initial drop off they gave me a Ford Fusion Titanium. Not only was this car not comparable to my car in size, but it also used a lot of gas compared to my car. They said they were waiting on a part but my car was "drivable" and that I could come and pick it up three days after I had dropped it off - which was reasonable. I went in to pick it up and noticed numerous flaws in the paint job on my bumper - there were bumps under the paint, lighter shades of blue along the creases, orange peel left on one side of the bumper, etc. My car was also given to me with the interior a lot dirtier than when I had dropped it off. I brought this to the staffs attention immediately and they said they'll fix it when I drop my car off for them to add on the missing part. I waited a couple of weeks for them to call me, then finally called them myself and verified with staff that the part had arrived but I hadn't been notified. I dropped my car off again, this time they gave me a Ford Fiesta. The car was better on fuel within the city but on the highway I watched the needle go down. So I called them back after four business days to see if my car was almost ready, and the man on the phone said that they were waiting for the part after someone had said it had come in and booked me in to drop off my car. I was confused, and asked for a timeline for when I could expect to get my car back. He was supposed to call me back but I never heard back. So not only was I disappointed with the paint job on my bumper, but I am also disappointed with the service. I got my car back a couple of weeks after writing this review, and to update I was not compensated by Ford with anything for the terrible service by the body shop. About a week later I noticed that when I kick under my bumper my trunk doesn't open for me. So I called Ford immediately and informed them of this, they told me to bring it in whenever and they hope to have a courtesy car for me. So now I had to start thinking of when would be a good time to leave my fuel efficient C-Max Energi there for them to fix AGAIN while I drive one of their courtesy cars that are terrible on gas. Later that week, my cousin went in to drop her car off for "the works", they called her and said that her cars battery was dead and that she needs a replacement one. So she went and bought a battery (from Ford's supplier) and lugged that heavy thing all the way there only to find out that she didn't even need a new battery. The service technician was using a faulty machine to check her battery. So Ford bought the battery back from my cousin and her services were free for the day - but imagine having to do all that running around when you have a toddler and new born at home. Then I told Candace, the woman who was helping my cousin about my situation. She was surprised at the fact that I was actually happier with the service I received from Hallmark Ford than I was with the service with them. She took down all of my information and said she would discuss a solution with her manager and get back to me. I waited a few months and heard nothing back. I called them and talked to her to follow up, they are giving "the works" for free. Then when I said I'll need my bumper fixed since it no longer opens when I kick under it, she said that it may not be covered under warranty and if that's the case I will have to pay for the repairs. I can't wait to have my car fixed, and to be done with these guys. This is so ridiculous. They give me a free service to make up for the terrible service I have received in the past, to only irritate me more by saying that the bumper may be my responsibility.

Ken Shear

This dealership was recently renovated. Looks great and the service department and the staff are very friendly and always helpful. Shop rate aside I have never been disappointed with their service.

Rolanda McKinley (rolanda schouten)

Very accommodating. Had a couple issues. One was with the car rental company. Ford was quick to call on them to rectify the problem. Next, the mechanic left his dirty gloves on my passenger seat. Ford was appalled when i complained and gave me a generous credit

Ryan Mcneely

I have nothing but great things to say about Ben Stewart & the Mainland Ford team. Ben was very helpful in finding the right car for me. The newly renovated show room was very welcoming. The process of buying the car was very smooth. I would highly recommend Ben & Mainland ford to any of my family & friends.

Shaun St-Amour

David, Ef, and Jag were great. I am very happy with the service that they provided so I could drive my new F-150 off the lot. ????????

Zhong Ji

We bought a Ford F-150 lariat in Mainland Ford recently. We had a very good experience. Mr. Jag is very nice and helpful.

Sam Calimli

Arianne helped my dad to find the nice F150 truck. She help us so quick and very professional with good manners !!! We bought the car right away And also Arianne made us feel so comfortable . We want to thank you all of you for the professional help . We will definitely come back here for our next car . Great work !! Thank you !

Sneha Patel

This was the easiest dealership I have worked with. I was in and out in 2 hours. Jurgan ( sales person) chris( finance ) was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see (Jurgan) . I had a great experience at Mainland Ford. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership.overall everyone is friendly at this deal shop..

navdeep takkar

Mainland Ford is awesome. They really take care of clients . I went there for the service of my Ford F-150 truck . Girl over the counter have acknowledged me very well. Take care of me so well . So Proffesional and she has exceptional customer service skills . Infect all the staff is so helpful. Even they provide shuttle service. I would highly recommend everyone to experience the service . You will never be disappointed. Love to visit there again. Thank you Mainland Ford for giving me such a great customer service experience.

Harjit Gill

VERY POOR EXPERIENCE, INCOMPETENT STAFF, HIDDEN FEES!!! - I have never had such a bitter experience with any dealer - First the finance staff "could not find" my lease documents and buy-out information, it took 2 weeks to "find" the papers - Then when I finally took my own documents they told me there was a $1,000 document fee of which there was no mention of before. I am a contractor and my business depends on my truck, due to this Ford dealers incompetence I have been having to use my wife's SUV. Never buying from them again. GO TO ANOTHER DEALER!!!

Karanpreet Singh

Pathetic management. The Salespersons were amazing, had full knowledge about the cars, knew how to greet the customer, 10/10 for them. On the other side of the Coin when it come to the managers, they were crazy, had no idea what they are talking about, assuming that customer is an Idiot. I won't recommend this place. Hopeless experience. I wish i could give negative stars for their service.

Kimberli Burgess

We had the pleasure of working with Greg Carothers. This is the 4th vehicle we have purchased from him. He is competent and very knowledgeable. We had an amazing experience buying exactly what we wanted. There was no pressure and no upselling to make it uncomfortable or difficult. Greg is a credit to the Ford brand and a credit to Mainland Ford. We will be back to buy another one in about 18 months.

cjay Randhawa

After going through so many dealerships. My search finally ended here I am so pleased with the way they treated me. A big thanks to Atul who helped me getting my first car. Every single question was answered very professionally. Highly recommended.

Ruby Lauret

Ashikaa found me the best car for my lifestyle! She really understood what I needed and went above and beyond to make that a reality, and to ensure I could drive away in my dream car the very same day.

Sony Kurian

Excellent dealership - Friendly people. Especially Jag - the best car salesman i have met. He was completely focused on finding out what my exact requirement was and ensured that i got the best possible deal on the vehicle of my choice. Good luck to the Team @ Mainland Ford

Tim S

Great customer services and support.

Home Inspector

From my first walk in to picking up my vehicle... it has been a positive experience. Jurgen was recommended by a friend and he was constantly updating me and followed up closely as I wasn't looking to upgrade then. Awesome service. Thanks Jurgen

Reese Soreni

Nima and supporting staff at Mainland Ford in Surrey gave me excellent service and smooth transaction from the start to end to purchase my new 2021 truck. I do appreciate Nima’s professionalism and dedication to make sure I had the very finest service possible.

Raj. Chand

The service department is every dealerships dream, even after Denny has moved on to a semi retired job. (which I loved dealing with) My recent visit was for my fob for my Flex. The service writer could have just told me to go to parts but instead he went above and beyond and opened up my fob and showed me the defected part and told me how to fix it, that over $300.00 saving. If you want top quality service this is the team that will be there for you! keep up the great work guys! PS My brother was on the fence and now is driving the F150 thanks to Richard great knowledge and professionalism and thanks for the great deal & financing!

Adrian Taylor

They sold us a car that was leakingl/burning ALOT of oil.... buyers beware! We declined warranty as it was half the price of the car..... I wonder why.... .

Sonja Moore

Jennifer in the service department was awesome. Friendly, personality plus and very knowledgeable. The driver who drive me to work and picked me up was friendly and an excellent driver. The service hours suited my work schedule perfectly. After 8 years of service at another Ford dealership, I am happy to say, MS LOLA has found a new home.

shawn smith

Just picked up an F150, love the truck! The staff at mainland have gone above and beyond to make this ford guy happy! Not to mention they gave me top dollar for my f350 trade in!!! Thanks everyone at Mainland!

Coby Fredrickson

Recently got a car from here, Jag and the whole team at Mainland Ford were excellent! They clearly showed me everything that I needed to know and made the whole experience exciting and one to remember!

Bryan Thomlison

During a recent cross-country trip to Vancouver, our car's power steering developed a slow leak. We were told by the service rep of one garage we needed to replace the power steering pump and other related parts. I went to Mainland Ford for a second opinion. Denny Varelis, the asst. service manager, was incredibly helpful. Within a short time he came back to me saying the car was good to go! The problem was a loose hose connection. He charged me a pittance compared to what I thought I would have to pay. Then a week later he made a followup phone call to make sure the car was OK and I was still satisfied. Wow! What great service! I cannot thank Denny and his team enough!

Dale Hemm

Great experience. This is the third Ford dealer I have purchased from and it was the best by far. DJ, Zaki and Lindsay went above and beyond to help me get into the truck I wanted. Erfan in the finance office was great to deal with as well. If you are looking to feel like a valued customer I recommend Mainland Ford.

Thandi Ndebele

Quick and easy, they were a bit slow in assisting me but I suppose it was lunch time.

Lukas Dreise

Recently bought a 2020 F350 through Mainland. Zaki was my salesman, he is super helpful and supportive of the decision I made. Got me the perfect truck and is always able to answer any questions I had.

Jan Ulrich

The service manager mentioned that they can take care of anything, and then they did exactly that and went out of their way to make sure I was taken care of!

Tina Tran

My biggest complaint with the service department is that I find additional problems with my car when I pick it up from servicing. I have experienced this on three occasions. I drive my car almost every day, so I am quite familiar with it. The first time, I picked it up from an oil change and one of the tire centre caps was missing. They claimed it wasn't their fault. Luckily, my brother's friend also works at Ford and he provided me with a spare centre cap. Otherwise, it would have been $50. The second time, I picked up the car from an oil change and the trunk door won't close. As a result, I was unable to lock the car. They claimed that the connector was loose and it wasn't their fault. I ended up bringing the car back and paying for the diagnostic fee. The third time, I picked it up from servicing the rear light bulb and the right back window won't roll up completely. Again, they claim it wasn't their fault. The service advisor was unapologetic and unhelpful. Worst of all, he tried to mansplain the issues to me by comparing the issues to shopping at Guildford Mall. Bottom line: my car did not have issues until I dropped it off for service. For these reasons, I will not be returning to Mainland Ford for servicing.

Derek Tinney

Excellent service, quick turnaround with the service department and the shuttle really helped. Thanks!

DeanP InTheSun

Bought 2021 Mustang GT 5.0 in May 2021. Dealt with Patrick - he found the car I wanted - black colour with 6 speed manual shift. Patrick was great to deal with as was Irv in the finance office. Was the best car buying experience I have had yet - highly recommend the dealership - is very nice with great people.

Ed Braumberger

Just finished up our second vehicle purchase from Mainland Ford. Excellent selection of vehicles and the best pricing in town. Everyone from Patrick in sales to Erfan in finance made our experience buying a truck a great one. I look forward to doing business with you again. Thanks

Lofranc's 143

I am so much happy with my experience with mainland surrey I got my truck with the help with Nima he is very nice and approachable person very knowledgeable he able to give all the information that I need to know.

Thomas Buonassisi

Quick very friendly service. They kept me updated As to when my vehicle was ready and I really appreciated that. I always recommend service at mainland Ford for my colleagues and friends

Brendon Olsen

Well this is the first experience i have had with this Ford dealership. I had to take my work truck in for a hit and run to the box side. After explaining that i need the truck for work i decided to take it to them because they are a Ford dealership and the truck is a 2011 Ford ranger. Other shops told me it would take a week and in the end i got a call back from the dealership saying it was ready almost 2 full weeks later. I would not have gotten the work done there if i knew they couldn't get it done quickly. When i picked it up nobody did a walk around of the repair with me and a bunch of dirty plywood from inside the box was left on the back seat. The work itself was sub par. The paint matched and the metal was straight but there is tons of dirt and pin hole craters in the paint which is very amateur and should have been redone Before they can call the job done. Like i said its a work truck and i had to get things done so i didn't go back in to complain. To top it off as im driving away i notice my driver mirror had been messed with and is about to fall off.. So i tuck tape it up and drive off. Easily one of the most dissapointing experiences with a dealership i will Ever have. I want to go back but I'm a busy person and dont have much time. Something they didn't respect.

Devin St-Amour

David Wu, Jag Vared and the staff at Mainland Ford took amazing care of us while we leased our new Ford F-150 XLT. They went over and above to make sure we were satisfied with the deal and happy with our choice! I highly recommend them.

jagmohan singh

If anyone wants to buy Ford then Mainlandford is the perfect store. Best store Best service Best in everything

Wally Lam

Brent, over in Parts looked after me very professionally. He provided me with what I needed, he was friendly courteous and helpful. I got exactly what I needed and didn't need to wait for anything. Mainland Ford will be my go to place for anything I need. Thanks to Brent and his team.

Stephen Bradfute

Terrible. Its been over 10 days since they were unable to finance my wife and they still havent refunded my $4000 deposit. I will be contacting the regulatory government body. Don't give them a deposit.

Viren Chauhan

I called these guys in hopes of them fixing the issues that were under warranty, vs the place I bought my Flex from in the first place, the original place basically made excuse after excuse to fix things that needed to be fixed but just didn’t seem to want to do the work. Mainland Ford fixed the issues, Nash not only made sure it was all sorted out, he made sure it was all done properly and up to the standards he expected out of Ford, I left them my relatively new Flex that had body panel fit issues, a seat that wasn’t cooling or heating and got back a Flex that had the panels that were perfectly fitted and weren’t because the Rad Support wasn’t installed properly from factory, which is covered but the previous place, lied and said that wasn’t something they would cover. The seat? Works as it should now, with the colder weather and a long drive to work, I wanted to make sure whether it was me or my girlfriend that drove, we’d be comfortable and now we are, Nash even got them to fix the body panel issues that I didn’t point out, things that he saw and wanted done correctly before handing it back to me. That is customer service. That is how you get people to come back, that is how you make someone feel heard and that the place that kept lying to them, was wrong and that you were correct in calling Mainland and getting those problems fixed. This is the place I will be going to from now on. Update: They contacted me, offered a Bronze package for detailing, I guess that was their way of fixing the issue, offering me a detailing package like I would ever want to go back there. No thanks, I don’t care what the value of the package was, make no bones about it, they let me know that too. Why on Earth would I go back to a place that failed to fix the issues I had mentioned. They posted below, with a reply, that they did service checks, so B. Is where I asked them to check the bumper and what not, had they checked the actual issue, they would have come across the Rad Support issue that Mainland Ford found and fixed with an amazing job. Mainland Ford, they actually did their job. Keywest Ford? I am now getting an idea how their reviews are so good, they try to pay you off with a gas card for their mistake or some detailing package. So they failed to wash my car the last time they had it (something they said they do) and somehow, I am going to go back to a bunch of people that make up excuses? Like I said, I have the conversation recorded, they can post every single service record they want, the conversation I had and the excuses made up, show me why I made the right choice to distance myself from these people.

Nav Randhawa

Friendly, and informative customer service

Thea Zerbe

I bought a used Nissan Frontier from Mainland Ford this fall and received exceptional service from the Sales department - specifically with Patrick. He went out of his way to deliver the truck to me during a logistically challenging time. He was professional, prompt, and courteous. An overall pleasure to deal with. Very happy with my new vehicle!

MJ Webber

Excellent in every way. Ken Moss was excellent. He made our purchase very comfortable and pleasant. We will definitely recommend him to others in the future.

Andrea Brown

A huge thank you to Steven MacNeill for going the extra mile for me today. I'm a busy mom and our family lives in Chilliwack. I couldn't make it into Mainland Ford to take delivery of my new Ford Explorer because of my children's schedules. Steven met me in Abbotsford and completed the delivery process. I was very impressed by the level of service and care Steven and Mainland Ford showed to me. Thanks again!

Jim Faust

Awesome Ford dealership. I would recommend their sales and service departments to any consumer who is looking for a better/unique experience.

Drago Adam

We recently used Mainland Ford's body shop to repair my son's 2016 Camaro SS. My son had significant damage to the front end, over $13,000 damage. We decided to fix it on our own so my son's insurance rates wouldn't go thru the roof. Mainland Ford gave us the best pricing on the repair and the work was completed on budget to like new condition. The service was amazing as they dropped off the repaired car to our home and the vehicle was completely detailed and sanitized. Scott Brown and his team were amazing to deal with, they kept us updated through the process and came in on budget. We would highly recommend Mainland Ford for any sales and service as we have done both through them and have been completely satisfied on all accounts!!

Bob Foley

Left my truck on Wednesday 8:15am due to a check engine light. Was all covered by warranty and ready at 2:15 pm.

Blue Banana Lion

Had a pleasure purchasing a Ford truck with the help of Taylor Berge. Very nice and welcoming experience. I will definitely recommend to my friends and family.

carly Surgin

Amazing staff. Taylor Berge was very helpful in finding the easiest way for me to get my first car. He continued to make sure I was happy with the purchase and I had everything I needed. I would defiantly recommend buying a car from here!

Sahil Mahajan

Awesome customer service... and all the staff members were really nice soft spoken and lovely....

Franck Berthelon

Just wanna quickly talk, how FANTASTIC l was treated by the staff. KEN was so nice, caring about my questions , but not pushy like most salesman , just a good person, old school business, and customer service, LOVE IT. l came to check SUV's and KEN made me discover the Cmax Energi SEL . AMAZING CAR !!!! Wanna thank David and Taylor as well for their outstanding service. If you wanna get a Ford car come to see them "BAR NONE ", YOU WILL NOT BE DISAPPOINTED.

Matthew Gould

I have owned a Ford Explorer for 4 years (loved it) and the experience at Mainland Ford is first class. From Peter on the lot, to detail, to the service and snow tire storage.... this is THE place to get your Ford serviced, cleaned, and upgraded.

pranav chaudhary

The best dealership and people seen so far in car business around GVA. Jagmohan is the guy you wanna negotiate with and he will get you the best deal. Fair pricing and very welcoming, you won't go out disappointed. Jag is highly recommended and as well as others too. Brock the director of Finance will work out your deal some way or the other to make it best for you. Had an awesome experience dealing with them.

John Blown

Purchased a new F150 from Mainland Ford at the end of June. Greg Karwacki was my sales person and he did an excellent job and was very responsive. I live in Vancouver, but decided to purchase from Mainland due to the fact they modify trucks at their shop and warranty and finance all the work. This seemed like a no-brainer to me compared to purchasing from another dealer and then getting the work done somewhere else, and possibly affecting the warranty. The only negative was the work took some time to complete, but the modifications done were quality work - which is my main concern. Bal, the service manager, made sure everything was done correctly, which I appreciate. The truck looks and runs great! Love it! Greg and Bal are solid guys, and I will go back to Mainland Ford for my next truck! Thank you!

Banny Aulakh

Really bad service two time I drop vehicle after that there’s some issue but management never accepted their mistake will never come back to this dealership.????????????????????????

ernie wiens

Mainland Ford's service department did an excellent job.

Mansoor alzoubi

One of the worst experience of my life. Last week went there to fix my Ford pick up truck they charge me 2 hours diagnosing and after that they ask me to change the spark plugs for $700 to keep going for diagnosing and nothing on time They just waste time diagnosing them to take in the largest amount of money possible and then tell you that they are not sure about the problems Really stupid service they are providing.

Amr Omirah

Big thanks to the one and only KELLY (finance manager). She's the best of the best ???? Don't wanna forget zack, kenny, lovely and david they are all professional and nice. Thank U so much guys ????

Heather Skinner

Sorry the one star was a definate mistake . My review is of Taylor (sales) and Chris (financing) Taylor is friendly, helpful not pushy trying to sell me something more expensive or what i don't want. He asked what i was looking for in a vehicle and showed me exactly what i asked for. He wasn't working the day i picked up my car but called me the next morning to make sure i was happy and made a time for me to come in and he went over the features and helped me set everything up . Chris worked his magic and got me a great deal he never pushed anything on me even got my payments lower than i expected he too called to make sure i was happy and answer any questions i might have. I highly recommend Chris & Taylor, your in good hands with them . Thank you for making it fun & easy and getting me the perfect car for me.

Prince Singh

Quite ok

Scribe Music

Working with them to get our first vehicle from a dealership was AMAZING! New hire Ashikaa Naidu did a great job, make sure to ask for her!

Tim Boyd

Went in there just to check out a few trucks and talk about gettting out of my current high interest vehicle loan and getting a newer truck at much lower interest rate. What they delivered was way above my expectations and I would recommend anyone looking at buying a vehicle to go check them out.

Steve

I had my 2015 Fusion in for brake work. Loved how the service advisor handled everything, and informed me of what will be done, and what to expect. Thank you for servicing my vehicle, and the great friendly customer experience. See you again. Steve G.

Danny Tse

My 20 year old son's 2015 Mustang EcoBoost would not start. After 1 week at a local auto repair shop could not solve the problem. We towed it to Mainland Ford to see why the motor would not start. Mainland Ford was able to determine the DOHC motor,s cylinder head has seized. With under 26,000 km on the motor? The dealership indicated Ford will not cover this under warranty. We have since learned this is a design fault with this 2.3 litre motor and working to start a class action case against Ford and make it a factory recall

suriya sethu

Bought a pre owned 2018 elentra from them. Ashikaa naidu was very helpful and did a great job in following up. Since its my first car she was very patient and walked me through all the process and overall I'm very happy with her service. They have a wonderful team who is happy to help you with their recommendation.

Rolling Luxury

Excellent , courteous , professional

Sameera Daraska

I recently purchased a Mini Van from Mainland Ford and the staff we’re nothing short of exceptional during the entire process. Brock, especially, went above and beyond anything that I had expected. I would certainly recommend visiting Mainland Ford for your next vehicle purchase.

Max Amus

Had a great experience recently with Mainland Ford. Brandon Knot and Mike Alexander got me into the driver seat of a 2011 Ford Fusion SE with a hassle free process that works around you. I am 23 yrs as of June, I didn't see myself financing this nice of a vehicle at my age. Thank you Mainland Ford and Keep up the good work!!

kunal sachar

After having an appointment. Kept waiting for 20 mins and still no one . Stupid service . Do not recommend:

Brandon Bromley

Kenzie in service was fantastic. Asked for options on a car and she went above and asked to email me the full option list. A+ Mainland Ford. Appreciate that type of service.

Jenny Bara

THE BEST SERVICE!!! I recently brought in my HONDA (yes, you read that right) to have auto body work done under an insurance claim since there are only a handful of them that take insurance claims. Let me tell you! Dan was the gentlemen who took care of my car and I couldn't be happier with the service, the efficiency, the trust and professionalism. Dan really took the time to explain the procedures and processes in the repairs of my vehicle and definitely taught me what I can do best for my car! I have been to a few car places for various services and I can say you can RELY on Mainland Ford. When they give you a time, it'll be done then! Also, I love the transparency on all the costs so I knew what I was paying for. The team is so friendly and everyone just makes the experience from Dan to the ladies in the office! Thank you Dan !

ISAAC “OPANA” COBBINA

I want to say a big thank you to Nigel, Chris Pun and Ashley. You all made me feel like part of the family. Nigel made buying a brand new truck an easy decision. Chris Pun knew everything there was to know about the vehicles. He spent a lot of time going over the cool features that comes with them. I never felt rushed to buy. Ashley did a wonderful job in helping me pick the right coverage available for me. I didn't feel any pressure or obligation to add any additional coverage. I choose to add the maintenance package. I am now worry free. I really appreciate all the extra time they spent making sure I was satisfied and happy. Mainland ford is the BEST dealership around and I recommend everyone going to them. You will be just as happy as I am with my new truck.

Pablo Van

Bought my truck new in 2017. Excellent buying experience. I also have been servicing the truck at Mainland and so far so good. My only suggestion about Ford, not necessarily the dealership, do your numbers before getting the service package. I think you are better off paying every time you go. I was lucky that I'm getting my rear brakes done (which is included) and I'm breaking even.

Jeff Baker

Came from out of town to buy a Ram Promaster 2500. Greg was very good to work with. Replied to our emails and requests instantly. Provided all the info we needed to make a decision without any rush or pressure.

Shandra Feenan

Fantastic drop off and pick up service!

nirmal rana

DON’T GO THERE AND RUIN YOUR CREDIT I went there to buy the car and they want me to do the credit check before looking at the car or even tell me what the price of the car. I was totally shocked what they did. I will suggest there are other dealers out who will ask you to pick the car first and then do the credit check.

Sarah Fung

My partner and I went there to look at vehicles. We found exactly what we were looking for! Also had great service from the workers!

shahnaaz ghotra

services are poor. Salesperson doesn’t know how to talk respectfully.

Prabhleen Singh

ill mannered salesperson Amit Aneja. Don't know how to behave with customers.

Christina Fulton

I was only there with a friend but he's very happy with their service..

9kellers

Service was excellent. Servicr advisor and mechanic, both, very professional. I went there today was an oil change and air bag replacement recall. I dropped off my Stang at 12:30 pm. I got my car back at 5:35 pm. Again, this is for oil change 79.99 service which costed me 105 after taxes, and passenger side air bag replacement service. 5 hours wait for these two things to be done. I am quite disappointed. Will I come back? : (

Sahib Deep

No-pressure, didn't feel rushed. Professional and polite salesperson( Kenny Wong).Really Appreciate you !

Marcel Moroko

Shaun and Brock are the people to see. They both over delivered on my deal. Thanks guys

Ron Daly

Perry was a great salesperson to work with spent a lot of finding the right car for me.

Protech Diesel Center

Great customer service waited around for us until well after closing time to get us in to our new dually awsome staff and service.

Vera Bishoff

Thank you Ford for excellent after sales and after warranty service. Post covid leaves me with a tight budget. When my PTU unit needed to be replaced; Ford met me on a third of my cost. I know the second hand car market is hot! It was important to me to have all Ford parts when this service was required and thanks to Ford it was possible. They also provided me valet service. Cheers Ford.

Dave Duane

They're helpful and friendly let's hope that they're honest

Shane Hussein

I have had not the best service from the sales staff and Finance staff. Not told the truth. They did not want to sell me the car I wanted. Basically they are not honest. Do not trust them

Jenny Wilson

A wonderful group of folks made purchasing a new vehicle a pleasurable experience.

Rick

Super super super good service. They follow through with what they say they will do.From the sales team, financing to insurance. Great job Team. Thanks and til the next buy .

Matthew Severson

Just had my 2018 f350 diesel oil change done here and when I got truck back my engine light was on. When I brought it back to them they CHARGED ME FULL HOUR OF WORK FOR 30 MINS OF LOOKING AT THE CODE. The code was “Particulate matter sensor” When I asked them to look at my drivers side heater they said they would need to charge an extra $194.94 On top of the $194.94 I just paid... Seriously!!!! $389.88. I respectfully declined and will be taking it somewhere else. ???? Bottom line - no light on before $300 oil change then light is on when I get the truck back. When you pay for service you expect service. I would not recommend this type of experience to any friends or family. 1/10.

Apollo Custom Manufacturing

Picked up my 2019 F 150 from Mainland a little over a month ago. Dealt with Jared in the sales department there and found him to be very easy to work with. I've purchased many cars over the years through my business at Mainland, which was previously Dams and thought I was going to give another dealership a shot on this one which I did. Also gave Mainland another try and Jared was the reason I came back to Mainland. Good experience all round and the truck is FANTASTIC !! Norm Kerfoot Apollo Custom Manufacturing Ltd

Erin Brouwer

This is our second time buying at Mainland Ford and these guys are the reason we won’t buy vehicles privately anymore! We got an older trade in from them last year, and it passed all the inspections and drove well for several months, but turned out to be a lemon. When I let them know, they were more helpful than I could’ve imagined! They made an unfortunate situation into a great experience for us. We just got our new vehicle from them and have confidence that they’ll stand by it. Kenny is our guy, so if you’re looking for a personable, understanding and honest sales rep, ask for him!

Fred Rivers

Arianne and the team at Mainland Ford are on point! I've upgraded my Escape for the third time over the years and it's always a pleasure to deal with Arianne. I appreciate the personal approach she takes. Thank you for making it easy.

Randy Clarke

Why buy a Ford anywhere else! The Mainland team go the extra mile to ensure everything goes smooth and the service department is top notch. Can't wait for the huge reno to complete

harinder khunkhun

Lack of knowledge to sales person every question answer check online

Drew Adamick

Had great service here October 6th working with Chris and Archie for financing help, and Taylor with sales for test driving my new car. I was able to get the vehicle I wanted and top notch service all along. Thank you all very much.

David Sinclair

I gotta a few questions that need some answer's, 1. What's it like stealing money from the very people that make that money in the first place? 2. how do you expect customers to respect you when you don't respect the people working for you? 3. Why do you suck

Summer Kaloya

The manager: Jay, explained all the work that they would be doing on my truck in great detail and the work that the Detail guys did on my f-150 was flawless. Keep up the good work guys!

Ashley Milligan

I have purchased 2 vehicles from mainland ford and have nothing but positive things to say about their staff and service. Even when I got emotional over my car accident when buying my replacement, they were completely understanding and supportive and I really appreciate them for that. And the staff in the service department are fantastic as well. Thank you everyone!

Simon Chappell

In the last couple weeks I have been in and out if 15-20 dealerships in the greater Vancouver area,,,,to end up at Taylors desk at mainland ford in surrey,,, I was made comfortable and welcome and in no time Taylor had a truck for me,,,,he listened to my needs and expectations and put me in the truck I wanted and needed,,,hats off to mainland ford and the staff for honestly caring about the customers needs and putting that first,,,,I would definitely return in the future and would recommend Taylor and staff to anyone looking for a stress free and personal touch when buying a vehicle,,,thanks to mainland ford and staff

Alex Melnichuk

Great new Ford pricing. Talk to Bal for all accessories.

SUNNY SHARMA

excellent team in service. job got done pretty good and washed nicely after that.

Tej Randhawa

Bought a 2019 F150 from them, excellent service from the whole team espeically the salesman Patrick. Wonderful and stress free experience ranging from the overall first impressions of the truck to the delivery process.

Ravi Kiran Tirupathi

Nash was able to accommodate my last minute repair request as my car broke down. Arranged ride home for me and got my car diagnosed & repaired before noon very next day. Thanks Nash!

ARIA ANWIA

Worst dealership ever They don’t know what’s going on with their inventory. You go buy a car one day and deposit cash and the next day you get a phone call saying that the car has been sold to someone else. After that we went to get our money back they didn’t have any in the safe and gave us a cheque. It’s like it wasn’t enough waste of time dealing with them now they want us wasting more time and risking getting covid by going to the bank and depositing the money. The worst part is when you tell them you can’t take cheques they send you this mean fat chick that can barely move around to yell at your face and tell you it’s your problem.

Kosta Sifniotis

I found the van I wanted and was treated fairly. I highly recommend going to mainland ford.

Allan Grochowski

Great service, friendly, efficient: loved to the option to have someone pick up my car and deliver it back at the end of the day!

Stephen Nguyen

Great service, great place and amazing customer service here. Highly recommended Arianne Dickson. She is very friendly and helpful. She took her time to answer all my questions regarding the vehicle I was planning to purchase.

Michael Callaghan

The salesman, Matt, was a great guy and I felt I was treated fairly. He was very courteous, honest and easy to deal with, I would deal with him again. The car was a used model, very well cleaned and prepared. Overall an enjoyable experience. .

Sarfraz Sandhu

Went in to get a quote for my car. The lady at help desk asked us to wait for 10-15 minutes in the lounge for a rep to help us. Waited for over half an hour, no one came to help us. Asked at the help desk how long will it take, they told us they'll check that. Waited for another 10 minutes at the help desk, still no one approached us.

mbshar bsheer

I just want to say that their service is not great because we had a problem with our car and they asked us to bring the car for diagnosis and charged us $200 for it, yet they could not identify the problem so we wasted our money for nothing and we still have the same problem going.

Harry Sidhu

I had a very good experience as a first time buyer at Mainland Ford. The sales person Jurgen and the sales manager David went out of their way to get me the best deal for my 2021 Ford Ranger. I highly recommend them.

Corey Frederick

The drop off service is amazing and the cost of it is even better ..but the price for labour is crazy expensive

Kiran Gill

After having a difficult time with the last time I dealt with a dealership, I was a little hesitant going into one again. However, this experience was nothing like my last. Jurgen helped my fiancé and I. He was extremely helpful, listened to us and our needs and helped us find a car that we loved. The thing I enjoyed the most was that he was not forceful in just making a sale, but instead wanted to help us find a car that fit our budget and needs. Overall a great experience. So happy we came to Mainland Ford for our first new car together, all staff were very helpful and wanted us to be nothing but happy with our purchase. Definitely will be coming here for our next. Ask for Jurgen!! He is an amazing salesman.

Lucio Viana

I am giving this 5 stars for the great customer service of Zaki and Dave. I am very impressed and had great experience dealing with them!

Lovepreet Singh

worst place to get your car serviced. Left my car to change headlights The manager of this place took out my insurance from car without permission to check if i can get a new car. Didnt even returned them back when i was leaving and i had to come all the way back to grab my insurance papers back from the manager . worst customer service. This is the third time i had issues at this place. Get your things straight mr. manager and do the right thing.

Moha Ghasemi

This happened in the summer of 2018 I had a front right hand side accident with my 2012 F150; I took the Truck in for ICBC repairs. The work was done to it and when I went to pick it up the steering wheel was 90 degrees off and there was a whooooo noise in the cab when in highway and the paint job was Matt as opposed to glossy. They said take the Truck home and bring it some other time for those other concerns. I had the courtesy vehicle so I told them I would not take the Truck home until it is fully fixed. Next day I went back and the paint was glossy but I saw that there were blobs of white wax all around the trim and the steering wheel was now to 45 degrees off. The short white guy (Alfred) in the body shop said that I will have to pay out of my pocket and start a diagnosis for the wheel alignment and that ICBC does not cover it. I told him that the Truck had a straight steering wheel before the accident and in my mind the Truck was not fixed until the steering wheel is straight again. He was pushing me every which way to pay for it out of my pocket and I refused to take the truck away. He then called up his body from the back room and he said he has been working there for many years (I think he said 30 years) and he saw nothing wrong with the Truck and that I will have to pay for the Diagnosis and parts and labor if anything is wrong. I then called up ICBC and told/described the whole situation. The ICBC was not very helpful and basically told me it is up to the dealer and that I could always get a second opinion in another shop. I stood my ground and threatened to go to their showroom and throw a fit and make a scene talking to their manager and then and only then Alfred guy said leave the vehicle another day and we will fix it. I picked up the Truck the next day and they said the steering rod was bent. The steering wheel is still 2-5 degrees off to the right but It does not bother me knowing how much stress they put me through, I just don’t want to go back and see them anymore.

Khush Kaushal

It was a really smooth experience. I delt with arianna and she was very polite. I would definitely recommend this dealership.

Arshdeep Dhillon

Ruined my mustang !! Went in today to for a regular oil change service specifically told them not to take off the tires to do the rotation or anything else coz I painted my rims and bolts . They took off the tires ruined all the paint I had put on . Terrible . Different stories from each employee . Thanks for calling me to remind me to bring in my car to get it ruined . Thank you very much !!!!

Navdeep Kaur Maan

It was a great experience with mainland ford. Special thanks to jurgen schmidt. He helped me a lot in choosing the right vehicle for me. He’s a guy with great knowledge and is really helpful. I recommend everyone to get a deal from this guy and mainland ford.

Daniel Savi

Patrick is a fenomenal sales rep. Overall I had a good buying experience. So, I highly recommend this dealer.

Ying an Yang

Friendly kindly and honest,You feel warm not just business, and excellent service!

Nic Bachleitner (Suprastitious)

Went to the body shop for a ICBC claim, they fixed the damage and it looks great. How ever they stripped big sections of clear coat off my rims, when I inquired about it the manager Alfred invited me to discuss only to not listen to anything and shut me down insinuating I was stupid. Bad experience all around, if you not gonna on up to it at least just say that dont make me take time off work to show up to be shot down.

Tunde Alatise

OK place to take your Ford, but make sure to call ahead and have information ready. The guys there ask lots of question.

Melissa Major

I had my Ford transit connect van in for service. I love the valet service! They looked after everything that I needed and more! Thank you!

Blake Hansen

Great place, the manager actually talked to me and my Mom

Tyson

Had a bumper repair done here in the body shop. Sabrina, Leah and Kelly were awesome to deal with, they even had our entire van squeaky clean and polished when we picked it up! Job was done 2 days early which was great ????

Manbir Sarai

The buying experience at Mainland Ford was smooth, easy and they delivered well before anticipated date! Our salesman, Kenny, was always helpful through the process and quick to help when we had questions. Thanks for the great service!

Chad Saalfeld

I would highly recommend Mainland Ford in surrey bc. Their Staff and services are second to none. Everytime I have a service due or and issue with my Truck or wifes vehicle I simply call and they book me in immediately . Both Mark an excellent service advisor or Candice Nelson have been outstanding in customer service . I/m looked after right away and back on the road in no time. Their sales team is on point as well. Having dealt with ken moss personally when buying my truck from Mainland was exceptional along with the attention to detail he and the rest of the staff provided to get me into the truck I wanted. If you want an amazing and professional experience you need to get to Mainland ford for your next service or vehicle purchase. And if you ever need to Get a situation resolved that's not quite to your satisfaction, you need to include Mike Jobse in that mix. He will go above and beyond to ensure your experience with mainland ford is one you will be more than happy with

Derek L

The service department is a bunch of rip-offs, don't ever take your business to this place, go to Hallmark Ford a few minutes away!!!

al ahmad

Horrible service. Service department lacks communication skills. After transmission replacement on my 2019 F150 34,000 km vehicle started pulling to right and steering vibration. They blamed my tires with 9,000 kms .Technician was driving in 90 km/h in 60 zone almost side swiped another vehicle. Finally they arranged shop foreman for road test at highway speeds and he confirmed pull and steering vibration. Shop foreman suggested to swap 4 tires with rims from different F150 to verify and I agreed to pay the charges. Dropped off the vehicle for tire swap which never was done rather they did wheel alignment and second tire balance. They told me truck has one bad right front tire which must be replaced.. Since Yokohama does not make similar tread pattern tire as mine, I ended up replacing 4 brand new original size tires. Vehicle still pulls and vibration at steering wheel after wasting hundreds of dollars at Mainland Ford.No acknowledgement from any of the managers or dealer principles. Repairs performed; *Transmission was replaced *front brake rotors machined *wheel balance *wheel alignment * sunroof squeak repaired 3rd time at mainland ford oily mess on rear window and rear seat never cleaned *engine/ Transmission reprogrammed numerous time for lacking power,hesitations,rough idle and cam phaser noise. * at second service technician accidently sprayed engine oil all over the engine,paint and Windshield * previously it takes 4 hours of oil change Very disappointed with service department. I have 35 years of car repair experience along with 22 years of shop foreman experience at a local car dealership.

Anne McGuinness

What a fabulous car buying experience. Mainland Ford couldn't have made it more simple and straight forward. The price discussed was the price written on the contract with no surprises. The knowledgeable staff answered all questions without hesitation.

m dhinsa

I had a wonderful experience buying my car at Mainland Ford, my sales process was made quick and easy for me. I bought my vehicle from Taylor Berge & he went above & beyond to make me happy, I would highly recommended this dealership to everyone looking for a vehicle.

Gaurav Sharma

We had the most memorable experience buying our first Muscle Car - The BULLITT from Mainland Ford. We did a thorough research and negotiated at multiple places and found Mainland Ford the only dealers who actually worked with us based on our budget to give us a great deal on the car. The key person who played a major role in making us feel special and working with us all the way was Zaki Said. Zaki is an expert in Mustangs and we learned so many things about this muscle car. He always kept his cool and didn’t get let down by our continuous negotiations. I think if anyone has to buy a mustang, they should first talk to Zaki and get an idea about which Model is right for them. Although very young in age, he has immense experience in driving and maintains muscle cars. Thanks Zaki and Mainland Ford. We will surely recommend you guys to anyone aspiring to buy a new car.

Paul Blatny

The mechanics were good and fast as I waited for fix up.too bad my bill wasn't fixed up empty wallet for the weekend.

Brian Marsh

Rather chaotic. No service reminder sticker placed on the windshield. As usual the tyres were inflated 4psi higher than Ford's specified pressure.

hiway rd

One of the worst service providers. Just got some service work done on my Ford F-150. No one in the service cares for the customers. Will not be recommending this place to any one. Really disappointed.

Samir Saleh

Stay away from this bad service delear . There a maneger name scott and kenny in sale not profisional at all.

Katelyn Das

mainland ford has the most friendly employees I have ever met. Our Broco Team never has an issue and we always have a good laugh. thank you for being remarkable.

Gurinder Lehal

Bought three f-150 limiteds today from Jag at mainland ford. Had the best experience ever. The service was awesome. I would recommend anyone that’s looking to buy a new vehicle to meet Jag.

Justin Schulz

Best salesman with 5 star costumer service rating. I would highly recommend Jurgen Schmidt at Mainlandford. Thank You to all the Sales Team and Management at Mainlandford.????

patrick zeller

Had my vehicle in for service. Fast, efficient, and kept me informed of all recommended and required work. Will service here again!

Solange Martinez

I just want to share my wonderful experience getting a Ford 3 weeks ago. Taylor provided me a great customer service, he had the patience to go over as many times as I needed it. I highly recommend him, you will be 100% satisfied.

Graham Wynne

Most sleazy dealership I have ever entered. I felt like I was being sized up from the second I entered. I could not even get out of my car before a salesman was asking what I needed. Al they kept asking was if we were just looking or buying. I have a small fleet of vehicles (8) all Fords. My son was looking for a year old mustang but i wl never go back there.

Steve Mairs

Very happy with my purchase.

Kurtis Williams

JÜrgen was fantastic to deal with, all about finding the right truck for me. Thorough and helpful without being pushy. 100% would send friends and family here.

Candice Nelson

Amazing service. They always make sure me and my vehicle are taken care of.

M G

Bad experience! I bought a 2016 Malibu from Jagmohan and he told me it was running good. It drove good at the dealership. We finalized the price (including admin fees and taxes) and I realized they increased the price after I ended up with the paperwork. They didn't tell me there were so many problems with it that it practically hasn't left the repair shop since I bought it in May. When they gave me the car it had popcorn under the seats and they didn't bother to clean it at least. Everything from oil leaks, excessive gas consumption, piston failures, and traction issues that nearly killed me on the highway after it fish tailed. No mechanical exceptions? I notified Mainland Ford about the issues, and they scheduled an appointment to have it repaired. My appointment was scheduled for 7:30 AM but checked their hours of operation and they opened at 8:30 AM. We waited for a hour for them to open. They said there was nothing they could do about the car and I would have to get it serviced from GM. The customer service woman at the desk said I would be "wasting my time" having it checked from Ford because they didn't have the proper tools. I advised her that she had already wasted my time scheduling me for an appointment when they knew the issues and I still had to drive all the way from Abbotsford to get there that early. The salesman caught me on the way in and asked me how everything was going and I told him things were going terrible with the vehicle and then he carelessly walked away. I sent an email to the sales department, salesman and asked to talk to the manager but they ignored my messages and emails -- at least own up to your mistakes. GM recognized the problem and said it shouldn't even have been on the road because it wasn't drivable, urging me to bring it into the shop ASAP. Very unprofessional and I don't recommend this salesman. I was ripped off.

Charles Gillett

Excellent and very courteous individuals as well as polite. I would recommend Mainland Ford to anyone.!!!

Harbinder Hara

So for had bought 3 new vehicles, 2 truck F150 and one car , jag vared was my sails man , he is the best sails person I ever came cross with the blessing of his boss David, he was able to make those deals, I think jag knows his job well, I live close to Langley but I bring my all vehicle for service to this location , even when I am just for service jag does his best make sure everything in place , I am happy for him,

Troy Barlow

Bought a new vehicle, noticed some fit and finish issues, spoke to my sales man, and Service sent me to the body shop, pointed out that some of the panel fit around the front grill had some noticeable gaps different on both sides of the grill, and was told they don’t think there is anything that they can do as Ford does not have any standard for body gaps, I quote it’s not like BMW , it’s a Ford , very disappointing to hear this! As a fan of Ford this would be my third Brand New Ford , very Disappointing response is all I can say

Sunny Singh

Salesman richy is good guy . And all other staff is so unprofessional. If anyone end up buying something please do your mathematics by yourself or they will charge you for some stuff you don’t even know . Don’t sign papers and don’t pay deposite until you are 100% sure . They are sitting there to rip you off . Get all your accessories before you take your brand new car out from the lot . If you forgot then good luck getting them after . Specially finance girls are taught to make you fool . Idk if they are smart or dumb, I proved them wrong more then 3 times in mathematics. They have less knowledge of handling customer and the laws !! Only good thing I like about them was they play pretty good with paper balls ????

randy dickson

Bought a 09 Dodge Ram 1500 from Taylor, the service was outstanding they really go above and beyond for their customers. Definitely recommend this dealership if you are looking for a hassle free buying experience!

Breanne Salt

First of all I would like to say that the service department is amazing as they are always so Helpful! And would also like to say how Convient the pick up and drop delivery service is for only 10 dollars! Save a lot of time! Thanks for being so awesome!

Jugraj Sindhar

Had an amazing experience at Mainland Ford! Was hesitant to deal with a dealership at first, but from the moment we walked in we felt very comfortable. Arianne, Patrick and Chris did an amazing job in helping us workout our rather complicated deal! No up-selling tactics, they aren’t forcing you to buy anything like many other dealerships will, it’s all very natural. They even let me get the truck inspected from my own Mechanic with no questions asked! Will definitely be coming again in the near future for our fleet and to trade in this truck in a few years. 100% one of the best car buying experiences we’ve had!

Rebecca Ronquillo

Everyone was very friendly and helpful.

June C

ICBC Window fix and other damage- I went there in a panic. They could not get me in right away but taped up my window. After that someone kept ripping the taped window part and they got me in right away and helped me out so much. It was freezing without a window and they were so sympathetic. Very much appreciated to the whole auto body team. 2 thumbs up :)

Mark Marynick

Went in there to look at trucks and ended up walking out with a f150. Jurgen Schmidt knowledge about the truck and ford itself made it enjoyable. Felt no pressure to buy like at a lot of dealerships. He spent a lot of time with me going through these trucks options and prices. When it came down to narrowing the truck down they put some gas in it and sent me home with it and said see you in a couple hours. When I got back Jurgen and Kenny had some numbers worked out for me that worked for the both of us and got a deal done! Would definitely use mainland ford again as long as those 2 were there. Made vehicle shopping easy and stress free! Mark

Farhaaz Hameed

The workmanship is great and also the detailing. Babbra at the body shop desk was very helpful.

Jeffery Platz

Worst vehicle buying experience ever, bought brand new 2018 F150 from this dealership in November. Sales staff lied about options truck had that I bought and I found out a week later. Then sales manager had to buy his way out of the lies. Truck has been in service shop numerous times in four months for water leaking into the cab, transmission banging when down shifting and the truck squeals and rattles during cold starts. Truck was in service Shop for over 7 days and then the service manager tells me that it’s normal for these issues and that all the 3.5 V6’s with 10 speed transmissions do this. Truck is rusting all over the undercarriage and the drivetrain and again the service manager tells me that this is normal. Had a meeting with the GM (Scott Brown) about the continued issues and later in an email he stated that all the trucks on his dealership are rusting and that not only is that normal it is acceptable as far as he was concerned. Do yourself a favour and go to a dealership who stands behind what they sell, a dealership who doesn’t knowingly sell rusted new trucks to unaware customers. Stay away from Mainland Ford.

Jujhar Shankar

Great experience here at Mainland Ford. Big thanks to Jorgan Shmidt and the team. Helped us find the right truck we wanted. Wonderful people and wonderful deals. I recommend everyone to check them out.

Garry Stevens

The staff were friendly and helpful. I was advised of the expected completion time and how I would be contacted. Everything was great and it was a stress free appointment.

chad oakland

buying a new or new to you vehicle can be a exhaustive and stressful time. But the staff at mainland Ford made this experience for us a pleasant and stress free. From the no pressure test drive to arranging insurance paper work it was all super easy. We are happily enjoying our new truck with all the help from mainland Ford.

Echelle Ibalio

Me and my husband recently purchased F-150 from Jag. Best service by Jag and i would like to give him 5 stars for his service. Jag is a very nice person to deal with. He gave his best service and we were very happy at the end. I would 100% recommend Jag name to all my friends to deal with him. Thanks ~ Jag for your service. God Bless you. !!!!!!!

purewal101

In service department Mark is very knowledgeable and helpful guy he gave me very good advise about my ford fusion car 's anti theft system

Sean Bon Jovie

The team at Mainland Ford are amazing, one of the best car buying experiences I've had and this is my 4th car purchase so I've been around to know what makes a great experience. Patrick was the sales associate that helped me pick out the vehicle I was looking for, he was so personable and a pleasure to deal with. The amount of information I was given on the vehicles history and inspection was amazing, it made the decision very easy on my purchase. I would like to thank the entire team at Mainland Ford for giving me the peace of mind about my vehicle, and just an all around pleasant shopping experience. If you're reading this review and you're in the market for a new vehicle, definitely go check out these guys and ask for Patrick he will not disappoint.

Chris Shiny

Got my first F-150 from Mainland Ford. The fleet manager, Richard, was super professional, helped me choose the right truck, handled all the processes smoothly, and most importantly, got me a great deal!

Richard O

Just bought a car from mainland ford. They have great sales rep there at mainland ford. Thanks too Chris sawyer and Taylor berge for fantastic service they gave me while I was purchasing my first vehicle. I recommend mainland ford to anyone that is interested in purchasing a vehicle. Thanks so much

John Steffen

Was in the market for a new toy this spring and received great help with my purchase at mainland Ford from all personal ,especially my salesman Taylor that made the process very smooth and simply , thanks again !

Tessa Brown

My experience was very positive at Mainland Ford. I went in the night before to apply for financing and was sure that my payments would be insanely high as my credit is not that great, however, finance worked hard to get me the lowest rates and got me into a 2017! Everyone you meet at the dealership is so friendly and even the staff who is not working on your deal is genuine and kind and will offer to get you a coffee! I have been here in the past and never been disappointed with treatment from sales, service, detail etc. They will take great care of you and help get you into something within your budget. I recommend purchasing a vehicle here.

M Bosma

Stay away from their service department. Go in and ask them to do a service, and oil change. They did everything else but the service you asked for and got a huge bill for diagnostic and nothing done. These are the scums of the industry! Mainland for in Surrey is bunch of crooks and scammers.

Kathy Hill

Amazing ???? and knowledgeable staff So friendly

Paul Heller

This review is for the body shop. Do not bring your car there. No one ever gets back to you. I brought my Ford car in on June 21 for an estimate following the resolution on my claim. I followed up every couple of weeks to know when I could come in. I was told soon and they'd let me know. Early September I told they were waiting for a new part but it'll be soon. Followed up today and they haven't had an estimator take a look yet and nothing has been done FOR 3 MONTHS. So my tip is to not go here. I was too naive all along to think it was going to be soon. Don't be like me.

Harmanpreet Singh

Excellent serviec by Majed. Thank you for approval.

paul bertoli

I would like to express how well l was treated by mainland Ford. First off, my thanks go out to Patrick for all of this efforts. He was so accomplished and professional. I was amazed when he offered to bring the vehicle to my house for me to test drive it. That is top service in my opinion, plus the vehicle was everything l expected and more. I am so happy with the deal that l negotiated and by the way Patrick handled all of the paperwork. He made my experience with Mainland Ford awesome. I recommend there company to anyone who reads this review. Thanks again Paul.

Manav Gupta

Great experience ..!! Had a nice experience with DANNY ford service ! Great job done with great customer care. Really appreciate it.

Navpreet Johal

Great service staff

coriene tomkins

taylor berge did an excellent job of helping us buy our new vechile and helped myhusband set everything up and explained how everything worked.

Sara Power

My husband and I set out to get a new F150 as my daily driver had to be retired unexpectedly and we needed something to replace it. Mainland was the third dealership we visited that day and we left happy and with keys to a new truck. The whole experience was very smooth, Jurgen was very knowledgeable and honest about the truck and made us feel comfortable with making our decision. Erfan (director of finance) was great! Got us into the truck for all the right cost and was great about explaining in detail all the warranty and coverages that we had optional to us. Overall, it was a great experience and we are so happy with our new purchase.

George Jacob

I was looking to make a quick purchase with minimum hassle since I was buying the vehicle for the organization I worked for. Dick and Arianne from Mainland Ford were great to work with. They provided great information over the phone and drove the vehicle out to me twice (Once to see, once to purchase). I was really appreciative of that. Thanks much mainland.

T Nguyen

Came in in March to have an oil leak inspected and got an oil change with a dye additive. Was not impressed with the reception. Yesterday, I returned for a check engine light and to trace the dye for leaks and was better received. Although they were busy they acknowledged I was there and told me I'd be served shortly. Upon picking up the truck, I wanted some help canceling my MyKey settings and Mr. Li was gracious enough to assist.

ray ye

Great place for a deal and the right info for your new or used vehicles. Taylor walked me thru all my options and got me into an F150 that fit my budget exactly. WILL COME BACK AGAIN FOR SURE

sunny mah

Great customer service. KENNY the best sales person ever. Asked many things to swap on new truck and he did it without even asking any questions. He ran back and forth to get my paperwork done. If buying any new car KENNY is the guy you might wanna see.

Dave Vadik

Went into look at the F-150. Scott Brown was the person I was dealing with. I have to say that Scott and Ken not only got me the truck I wanted but seamlessly had a few extra accessories added to the truck before picking it up. Ken was fantastic at going through the truck with me ensuring I knew how everything worked. Well Done guys!

Carmen Richardson

I’ve been trying to get them to have work done to my car, but no one answers the phone. I left a message but no call back.

Landen Costa

We recently purchased a Ford Explorer from Mainland Ford, and I have to say, I was very impressed by the customer service. A young man named Taylor Berge looked after us, and he went above and beyond to make sure we got the vehicle that we wanted. He was very knowledgeable about the cars on the lot, and any questions that he was unsure of he swiftly found out and answered for us in great detail. He made the whole process stress free, and it didn't feel as though he was trying to make a quick sale. He took the time to make sure that we got the vehicle that we wanted, and let us test drive several vehicles until we found the one that we liked best. If anyone I know says they are looking for a vehicle, I would highly recommend that they see Taylor at Mainland Ford. He genuinely cares about helping you find the right vehicle, and he treats you like a friend rather than a customer. There's something to be said for that.

Richard Beddoes

Wares was a helpful and friendly salesman and kept me informed while the repairs I requested were being completed. I felt I got a good vehicle at a fair price and was treated well.

Angela Bhardwaj

Had an oil change service set up for 2:30pm with a shuttle service they provide back home so you don’t have to wait around. They didn’t help me til 2:50pm to take my truck for the oil change and then I had to wait an extra 20mins so almost til 330pm for a ride back. Complete BS waiting around. They don’t schedule staff accordingly. They had a manager Candace who was super rude on top of the stress they caused me of them running late. I’d rather pay elsewhere for an oil change and get better service. They only provide good service when your buying a vehicle once you’ve bought and bring it in for services they don’t care about customer service.

Devendra Maharaj

I went to two other dealerships and was not given much attention. I stopped by Mainland Ford in Surrey and was quickly acknowledged by their sales rep Kenny. He was very polite and courteous to us. I explained to him that I was looking to purchase a F150 Lariat and that every time I went to see the vehicle it Sold. Kenny gave us two options that he could place a factory order or secure a dealer source. He advised that we test drive a similar truck to get the feel for the vehicle and it’s different options. He spent his time explaining the differences and was very informative. Mainland Ford sourced exactly what I wanted in two weeks and I am now in my new truck! I would highly recommend Kenny and the team at Mainland Ford Surrey. Sincerely Devendra

Eric Peterson

A+ experience dealing with Mainland Ford. Absolutely no pressure from the salesman Greg. Gave a fair value on my trade-in. Would recommend to family/friends or anyone looking to buy a car to visit Mainland.

c cruickshank

first off I had to write about my experience buying a car from this dealership as it far surpassed my expectations. I just bought a 2015 ford escape from mainland ford... and I can honestly say that I have never had such a positive car buying experience. I had been feverishly searching for over a month for a used suv that fit all my requirements (under 100,000 km's, 4 cylinder, AWD or 4WD, accident free or very minor accident damage history, local BC vehicle and preferably a 2014 or newer and under $17,000)... to my dismay I was not finding any success. I went to multiple dealerships and private owners and test drove many escapes but was not satisfied with what I saw ... and I was beginning to feel like I would have to lower my standards to get something that fit some of my criteria. After getting an alert the other day on CARGURUS.CA of an escape for sale I emailed them immediately to inquire about the vehicle. I promptly got a reply from Keith, the internet sales manager. He not only provided me with all the details I required for the vehicle he also sent me a 3 minute video of him walking around the vehicle and inside of the vehicle while detailing all the features. I was very surprised as this was the first dealership that had sent a video to me. It checked all the boxes I was looking for and it was under my price point (I didn't have to settle). I went to see the vehicle ASAP and was pleasantly surprised. I got everything I was looking for and it was much cheaper then any other vehicle online (matching its descriptors). They even took my trade in for a fair price considering its condition. My new Escape is like brand new inside and out. I was helped by a young, and up and coming, ambitious sale rep named Zaki. He was very pleasant and very informative. Two days later when my vehicle was ready to be picked up Zaki personally came and picked myself and my kids up from our house and drove us to the dealership. My kids were hungry so Mainland ford bought us all lunch to eat from Mcdonald's next door. All the staff were a dream to work with... Taylor in financing was very positive and non pushy, which I appreciated. After finalizing the deal and signing all the paperwork my kids were presented with a new power wheels jeep wrangler as a gift. Of course this was the cherry on top of a perfect car buying situation. I was treated like a client that just dropped $50,000 on a vehicle. I really appreciate this dealership as you can tell they value all of their clients. I 100% recommend this dealership to anyone... and from this point on my husband and I will only be dealing with Mainland Ford. If i could give them more stars I would.

Radenko Kosanin

I had a great encounter over the phone when ordering parts for my transit. Paul was great help to find any parts I needed, Friendly and Professional with a quick delivery. 5 Stars for sure

Ashok Kumar

Friendly service. Flexible with appointments. Drop off and pick up driver does a great job.

John Pacukiewiz

We received excellent service at this dealer. The sales person Greg Karwacki was fantastic, He was very knowledgeable about all features on our New F150-XLT and was a pleasure to do business with. . I would highly recommend this dealer and it should be the first stop when looking for a vehicle.

Andy Emery (A Random Bird)

Friday bought our Santa Fe with Patrick online sales, it was a smooth worry free experience with great confidence to the client "no worry" policies and a tank of gas, also the insurance HUB was very helpful saving us some xtra. under budget and happy clients Dean/Ana

Chad States

I picked up my 2019 f150 limited today. I probably have never had a better experience with a dealership. painless, quick and efficient. The internet sales manager Arianne Dickson was a pleasure to deal with. Definitely would recommend mainland ford and Arianne. Thank you for my gorgeous truck.

Shane Funke

I’ve bought 3 used vehicles over the years. off mainland ford. I find it hard to beat their prices. Overall happy with my purchases.

Naima Khan

I had a bad experience with repairs after being rear-ended in an accident. After signing the papers and driving off I realized signal wasn't working where light was replaced. Brought it back to shop they played with it and got it to work, drove for 5 sec and double checked realizing it wasn't working again. I was told they don't have that bulb for my honda and has to be ordered and they would call me when bulb is in. No one bothers to call me. Few days later I realize there is an electrical problem and car doors on trunk and driver side not showing open signs. I call and get run around. I drive it into the shop and show it to body shop supervisor . All I keep getting is now I have to have it diagnosed to see if it's accident related. What the heck else would it be related to when I just took it back from your shop where you guys opened the entire rear end and suddenly take no responsibility. What if I had seen it before driving off and not signed the papers to take my vehicle. Which procedure would be followed then?? They couldn't bother diagnosing to see what was wrong. Poor service ànd workmanship for approx $5000 job that they did. They got their big money left customer to deal with the rest. I used to love Dams ford,never had any issues Now it seems customer service is not priority. Lesson learned.

K Kingò Banner

Parts departments a joke, ppl answering the phone that shouldn't be" tired of the lies and headache these guys cause me

jagdeeep kumar

I am a regular customer. I usually go to mainland dealership for an oil change and I am happy with their oil change service, the only thing I would like to add is that yesterday when I went for my appointment I think that my advisor (Candice Nelson) was a bit rude. I don't know if she was having a bad day or that's the way she treats everybody else. If the advisor can't show how important the customer is for them then I think that's not the place where I would go or recommend other people to visit. Other than that, they never ask for washing or cleaning your car which could improve my customer experience. If you see that the car needs to be washed why dont you go above and beyond and do that. Hope you will work on my request. In the end, thanks for reading my review.

Road king

Are sales person was Arianne she was very professional she new we drove down from kelowna she got us in to do the paper work right away, the service was owsome thanks Adrianne

Jenette Hasenpflug

Had such a great experience, the staff are great there , frank, tessa and tyler thank you soo much for getting a great trade in for my new vehicle, u guys did an amazing job, totatly would recomend friends and family, thank you soo much for going above and beyond☺

Jon Oosthuyzen

Precise and on-time service. Highly recommended Ford services provider.

Carol Ryce

Mainland Ford have been amazing to deal with since we bought our truck in 2019 . On my latest visit I was treated professionally by Fazia in the service Dept . She took care of what we asked to have done and even went above and beyond . I would highly recommend doing business here We have had positive experiences from Oscar our salesman , Erfan in finance and again can’t say enough about Fazia in service Looking forward to dealing with them again when we shop for a new vehicle. 5 stars all the way

Jeremy Bartlett

I was in the market for a truck and looked at many dealerships to find exactly what I was looking for. Mainland Ford came highly recommended by a co-worker so I decided to stop by and I'm extremely glad I did. My experience right from the beginning was directly with the General Manager, Scott Brown. No messing around, no games just straight to the point. He took the time to find out exactly what it was that I wanted in a truck and found that exact one for me within the price range I wanted to be in. There were some things worked into the deal which made this an even better buying experience to which Steven MacNeil, the Customer Experience Coordinator saw through and ensured the absolute highest level of customer service was met. Since I've owned this truck, Steven has been my go to guy for any questions or additional services needed and has spent his own time ensuring my expectations (which are very high) are not only met but exceeded. For me, customer service is a difference maker which is exactly the reason I decided to buy my truck from Mainland Ford. If you are in the market for a new vehicle and want to buy from a place that will follow through with exactly what they say they are going to do, look no further than Mainalnd Ford.

Tammy Harms

Quick service scheduled the same day! LOVE the valet service and for such a reasonable price. Sooo helpful for my busy life!

James Walker

Thanks for all the great service from the service department and fazia and Paul in parts and the shuttle drivers thanks again ????

Scott Eliuk

Mainland Ford provided excellent service and their COVID 19 protocols were very good! It was my first time at this dealership and will be returning for my next service. Mark Li was also excellent to deal with.

D. R.

I was dreading shopping for a vehicle because I was nervous and intimidated by the whole process. Huge thank you to Scott and his team for being so patient and making sure I had all of the information I needed to make an educated decision. He found me the truck that checked all of our boxes and made it all happen within our budget! Chantal was very knowledgeable and helpful and Ken was awesome! He taught me a lot about the truck and made the whole process a lot of fun! I never expected that buying a vehicle would be low stress and actually fun - thank you!

Taariq Bali

Mainland Ford is my go to service location for my vehicles. Staff are always friendly and knowledgeable and don't try and sell you anything you don't need. Service is quality, within a reasonable amount of time and price is very competitive with other Ford dealers in the area. Thanks Mainland Ford Team!

LE Van Horn

A Ford service center, that will find any way to NOT cover your vehicle under warranty. Since I did my own oil changes, Denny tells me I need my receipts. That's fine, got the receipts. Then he tells me it's a faulty oil filter...funny how it leaked after THEY had it(since he says it was dry when they had it last, only days before) trying to diagnose a performance problem I was having. Final diagnosis(after I said I was going to put a complaint in), I had TWO oil filter gaskets on there. One was left on from my previous oil change, apparently. Huh, considering I HAVE my last three oil filters, and they STILL have gaskets. $7,000 in the hole. Thanks for nothing Ford. Go ANYWHERE, but Mainland if you need to own a Ford. A good company will stand by there product. They will find ways to cover under warranty, rather finding ways to NOT cover under warranty. First Ford, and last.

Paramjit Bisla

Very happy with the service received from Jurgen. He found us the perfect truck we were looking for. We left as happy customers. Definitely recommend him for anyone visiting Mainland Ford!

Donna Williams

My experience with Mainland was great! Did not have any issue, Denny was helpful! Thanks

Jordan Rousseau

I got my first service done on my F150 yesterday, and Mark Li made the whole process very easy. Real straight shooter. Gave me a realistic timeline on when it would be done and then finished an hour early. It was a pleasure bringing in my truck and I will definitely be coming back. Cheers!

Jeff Wilkie

Once again this place provided excellent customer service. Hands down best ongoing dealership experience I’ve had.

James Smith

Do not deal at mainland ford here is why I went into mainland ford and met Taylor berge, he seemed like a nice kid, I purchased a new explorer from him under my company name and left with the vehicle the next day: A week later my wife saw that there was a rebate of 2000 dollars which we never received; I called Taylor and he said it was out of his hands he doesn't deal with the pricing aspect I talked to his manager Scot brown and he said no rebate is applicable to this deal I went to the VSA and filed a complaint The next day Scott Brown called me and said woops we made a mistake your 2000 cheque is here now sorry They never reimbursed me the tax difference of course Very slimy very shady Stay away

Minh Van

I bring my car for service. I told the lady (at reception) that I notice that the voltage of the battery is too low...however just inform technician that my battery is new, I just bought it 1 year. Therefore just charge the battery, don't change!. The lady looks like do not understand at all...! Then I said just note down that my battery is new then the technician will know what to do. The day after, I was informed that the belt need replacing, and test battery and charge battery...Cost over 600$. The price was surprisingly high but I had to accept as I had no time! My time was so tight! When I come to pick up and look at the invoice. I was shock that my battery was changed? Why I was not informed that the battery need to be changed, there should be a short explanation on why the battery need replacing. I still have spare battery at home! And why change battery why it's just 1 year new? I had to spend over 200 $ (after tax) for battery which is not necessary!

Glen Schiebe

I have no complaints what so ever with the service dept at Mainland Ford. They are courteous, professional and quick, and try their best to look after the customer. That is why I will always take my vehicle to them to get looked after. I will always recommend Mainland Ford to friends who own Ford vehicles.

Satpal Singh Jutteywall

Really had bad experience after having car service from these guys ,passenger pillar panel was out told them to fix it when I came back home and had a look on driver side they damaged roof cover and panel was out it was Little but it Hurts Because kept my car like new .

Gordon Kloepper

MAINLANDFORD.COM Was very helpful and efficient while servicing my vehicle. COVID-19 protocols were completely followed.

Gurmail Dhaliwal

Inquired about a 2019 Mustang GT here at Mainland Ford. Got excellent customer service and bought the same day. Would like to thank Patrick for everything.

shuayb ali

I’d like to thank Mainland Ford for helping me with my search for a new vehicle! I had Lindsay helping me and out and she was awesome, wasn’t pushy and listened to what I was looking for. Go see her, I highly recommend!

Ian Kerr

The service was very poor, I had an issue with my year old vehicle and they would not accept that they needed to be responsible for it and tried to send me away to be someone else problem. Would not recommend their service warranty department.

Robert Paquette

Great customer service, highly recommend, very knowledgeable friendly staff. Service done to my truck was done professionally and very prompt, will be coming back for all my servicing needs

wes kraft

Had a great salesman who was really helpful would purchase another car from kenny great guy

Lloyd Dela Cruz

A friend took a car for an oil change at 730am and specifially told them she needed the car back by 1230pm and they agreed. Got back at 1230 and the car still wasn't ready after 4 hours! Ended up getting the car back at 12:50. Ridiculous. Also the "Air Filter Cabin" scam that they charge for $126 which takes 5 minutes to do. Never coming back here again for a "service". Over charges and slow service for a $200+ bill.

Trudi Hughes

We had a fantastic experience at Mainland Ford. Kenny was excellent to deal with and we are so happy with our purchase.

Diana Shepherd

The staff at Mainland Ford are very helpful and pleasant to deal with. Great job on my vehicles every time. Thank you !!!

jagdeep singh

Took my car for $9500 as a trade in and listed for $28000. Salesman and sales manager deceived us for the trade in value and not a penny off a truck. Won’t recommend to friends

Daniel MacDonald

I took my fusion in for a recall and got an oil change at the same time, since i needed it. They charged $120 for an oil change! what a rip off. I'm never taking my vehicles there for any service. On top of that, the recall wasn't even completed and they didn't even mention that or explain why before giving my vehicle back.

Louise Draeger

Service advisor Jen was awesome! She even cleaned the snow off my car for me when I picked my car up!

M

Went in for information on a model of vehicle was pressured into signing up for financing pre approval to which I said no and at that point decided it was was best to leave

Jas Kullar

I took my car for repair due to some mechanical issue. After a month I noticed the same issue again and when I took the car there the service advisor refused to accept that it is the same issue and wanted to charge me $150 to further diagnose the issue. Thus their service does not appear to have any warranty and staff member was unprofessional.

Brad C

Awesome service! Everyone was fantastic, super responsive! Highly recommended!

Celia Siu

Friendly efficient service.

kyoo-chul Lee

If you want fast service, choose here. I was able to receive accurate and fast service.

Eddy Greencorn

Friendly staff went out of there way to find me my truck, now down the road a bit truck is a lemon and today just had it in for recalls and items were stolen out of it

Robin Jones

Knowledge sales staff. Not pushy.

Ron Windle

Best service ever. Thanks. Great to work with Dropped my truck off at my door step. I will Be buying my next trucks from them. Cheers. A very happy costumer

Jordyn Lethbridge

Absolutely phenomenal service! They were so kind, and understanding of my situation. Other dealerships said I would have to settle for a different vehicle with high interest, but Mainland Ford found me exactly what I wanted, under budget, with low interest. They also explained absolutely everything on the sales contract so i knew exactly what was happening and what everything meant. Thank you Mainland Ford I will definitely be returning for my next vehicle!!

Cathy Jobse

We purchase a vehicle from Kenny yesterday. The service we received from Kenny was excellent. Very informative and new what he was talking about. Thank you Kenny and Dave for you help.

Jesse Dam

+ Good services overall. Good inventory selection, sales people are nice take a good care of their customers. I would give 5 stars for the services. - Just something in my opinion, I hope the dealership can be a little more flexible with the pricing in order to compete with other dealerships. While other dealerships offering 6-7% discount on their new inventory, Mainland seems to be very firm with their MSRP pricing. Plus, the fees are a bit premium. If this is something we can work on. I am sure you will earn my business.

Menteri Besar

Buying the truck experience was excellent. Can't say about the service department. It really boils down to poor communication. My first service call a few months ago .. was supposed to be a 2 hour routine service. I was supposed to wait at Mc D but got a ride home. Had to call 4 hours later to ask where was my truck and picked it up 6 hours later. the new F150 had a window recall... loaner truck was foul smelling of cigarette and food crumbs. It was literally felt like puking being in it. Got my truck back.. courtesy car wash (like 20 bucks) but it looks like an expensive details job with fine dust literally everywhere in the truck and seats. And I had to pay $20 for rental and $35 fee for gas not as returned. And probably another $200 for detail (which is going to come out of my pocket. FOLLOW-UP: the truck broke down as the windscreen wasn't fitted well and caused a electronic fault. It had to be towed back. Avinash Chetty at the front was awesome. The truck was fixed in the said time and detail done with no charges. Thanks

Chris Pack

Such poor service once we bought the vehicle from them, our tires fell apart and they gave us the run around, wouldn't take responsibility for them and then sent us to a tire shop that didn't even sell those tires. Brutal experience.

Sara Vancoughnett

Got a great deal on a 2017 Ford Escape , Jurgen Schmidt helped me out amazingly ! He provided me with great service . Mainland Ford is the dealership to be if you want great service and amazing staff.

Joey Andaya

Kudos to Brent Lew from parts and Melani from service. Superb customer service. I don't own a Ford vehicle, I was there to purchase replacement Tires for my SUV. Brent was very informative and made sure that I was getting the right tires for my SUV , showed me all the different types of tires door my use. While Melani from service kept me posted while my SUV was in the shop, arranged the shuttle service for me for drop off and pick up to my house. Great team!, and last but not the least is the shuttle driver, super friendly and such a safe driver.

J J

One of the worst experience of my life. Last month went there to fix my Ford pick up truck breaks but they didn’t do property. I was experiencing same noise even after that. So after two weeks went there to show them what’s going on. They told me they don’t know what’s going on. We will call someone from head office to inspect it. So now more than 15 days still my pick up truck standing there. No calls, no messages. Even I call so many times to know about status. They are not even giving me proper information when it’s gonna be ready or what’s the problem. Really stupid service they are providing.

Kevin Lee

Went in looking to trade in a 2017 F150 and Kenny was able to accommodate a magnitude of requests to make a new 2020 F150 specifically mine while dealing with COVID times. Absolute down to earth guy who prioritizes customer service over trying to make the extra penny off a customer. Already have recommended Kenny and Mainland Ford to a couple colleagues who's thought about a new pickup. Will be making Mainland Ford my dealership for my new F150. Many thanks Kenny and other staff who made the trade in experience actually a big part of how I ended up with a new 2020 model!

BRIAN HUME

For the first time in my life I am happy with a car dealership. I have purchased 5 vehicles in the past 4 years and every single time either the salesperson or the finance person has been less than ideal. Richard (fleet sales) and Chris (finance) took very good care of us. We just started a new business and despite being in a tough position with little cash and a not so fantastic credit score they made everything work. I never felt like I was being sold to. I felt like the two of them were doing everything in their power to work with us so that we could accomplish what we came in to do. Once the sale went through I realised that the vehicle only had one key. Without hesitation Richard made it right even after we already made the purchase. He did not have to do that. We did not even ask. He did it on his own. I was beyond impressed with the service and will return to Mainland Ford as our business grows for more fleet vehicles. The employees seem empowered to do what they need to do to deliver exceptional service. Thank you!

Emily Wilkerson

Tyler Berge and the folks at Mainland Ford did an amazing job getting me the best deal on my trade in and on the purchase of my new truck. Thank you!!

Evan Dosanjh

We recently purchased two trucks from Kal at Mainland Ford. Our experience with Kal was absolutely phenomenal, he was extremely helpful in terms of breaking down the numbers and guiding us in making the right decision for Financing or Leasing. I will definitely recommend all of our friends and family to deal with Mainland when purchasing a Ford!

G W

Bought our used 2015 Ford Edge from this dealership a year and a half ago and have been absolutely happy with the vehicle, the Edge is an amazing vehicle and I have driven many different cars in my day as I used to be in the fleet leasing business. Yesterday found the car with the battery completely dead and no way to enter the vehicle as there was a spare key in FOB but no key hole to be found anywhere on the vehicle. Going against my better judgment I phoned the service department to find out what I could do. Normally I simply Google and get the answer or call my trustworthy neighborhood mechanic. Sure enough I spend a frustrating 45 minutes on the phone with the dealership service department first being told I'll need to have it towed in to the dealership!! I said there's a number pad on the door post and it lights up when I tap it so could they simply give me the code as that might work. Even though I could verify all the details of the sale of the vehicle they say I'd have to come to the dealership to get the code. I drive to the dealership only be told they don't have the code. I press the issue further asking why is there a key in the FOB if it can't be used and finally one lady says "well there's a possibility there is a hidden key hole underneath one end of the door-handle that needs to be pryed off with the spare key". I said possibly?? So you're not exactly sure about something as critically important as this on the products you are selling and you're the service department??? We could be stranded in a deadly situation and have no way to pop the hood and boost the battery? Sure enough when I get home I am able to pop off the plastic cover and find the key hole. So why did nobody in service let me know this right away when I called?? Total scammers trying to dupe people into towing their vehicle in there and then I'm sure I'd be told the battery was toast and needed replacing and $500 lighter I'd have my vehicle back. Never again will I go to a dealership for anything other than my initial purchase.

Ming Jiang

Professional and nice customer service

Craig Newcomb

The experience did not begin well but in the end, Chris and the team did work to make it a more positive finish.

Ty Sharpe

Mainland Ford's service dept always exceed expectation when looking after my vehicle!

David Jang

Staff Members are all reliable, enthusiastic and high of energy. Just great people to ask questions, had answers all of my questions about my vehicle and helped me out.

Karen Paris

Wonderful service! Knowledgeable and professional staff. Would definitely take my car back for service and mechanical repairs. Thank you!

Elisa Hall

The service I received from Zaki at mainland Ford was wonderful. I did his best working on getting me a great deal, he was super helpful and informative. Overall a great experience received. Thank you for all your help!

Ashley Pretty

Ben Stewart did an amazing job at helping me buy my car - Ford Explorer. He was very patient and knowledgeable when I asked him questions and after I had taken the vehicle home he still followed up and stayed in touch with us. I love my Explorer and would definitely recommend anyone wanting a new car to go see Ben Stewart!

Tommy Dombi

10/10. Its dreaded winter tire season, and while most places are back ordered and over booked, Alex Myers at mainland Ford had my highly sought after tires shipped and ready for install in less than 48 hours. The appointment also went very well, everything was articulated properly and they setup a shuttle to drop off and pick me up from the nearby Guildford Mall. They also set a time range for the work order to be completed and almost cut that time in half! I was impressed. Fast, easy, professional service here at Mainland Ford. Highly recommended from purchase to service!

Gursewak Singh Matharu

Very bad experience. If a ford truck and dealership cant diagnose the problem is. Will not buy ford

Sebastian Staniewski

Above and beyond service...Sabrina, Leah and the rest of the staff were super friendly and kept in touch through the day.

Lynda McDermott

Went in for complimentary oil change...took approx 1 1/2 hours...suppose to also get a complimentary car wash and vaccuum of which neither happened this time

Mark Ponting

Great service Great people that work there very happy

Oicram Amil

I had a great experience at the Mainland Ford dealership. The team there were very helpful, thanks.

D Frazao

Very good experience, the parts department had the part I needed considering the vehicle is almost 20 years old very happy with the level of service at Mainland Ford.

mia camazzola

Very friendly and helpful staff.

Keary Brenner

I took my Focus there for repairs on recall. They did the recalls plus a repar that made the car run better. It was timely and I was well looked after. I was impressed. Courteous and professional.

Mike James

The team at the body shop have been surprisingly excellent to deal with. Their patience and desire to help iron out the numerous problems has been nothing short of a godsend. I am very picky and I have an extremely high bar for customer service. Sabrina the manager did everything right during some very difficult and stressful times while getting through the hassles of perfecting the many imperfections in the paint on my new truck. She also has has exceptional listening skills. Dan was the body shop professional I was dealing with and he is as professional as you get. His work experience is unmistakable. He was able to paint one door and match it to the rest of the paint on a brand new truck to a level of perfection. I never thought I could get such good service from a body shop.

Sandi Hildebrant

After a shopping trip I noticed my right front tire was low. Mainland Ford was on my way home do I stopped to see if they could take a look. I got an appointment for 3:00. Upon looking at the tire they found the stem was leaking. I was happy tnat it could be easily fixed. I was home in a short time. Everyone I had contact was friendly and I was kept informed about the status of my repair. Social distancing and covid protocols were in place.

Ace Mansueto

We are happy with our purchase, the sales team were very accommodating. Best SUV we have so far.

Tami Bullock

Mainland Ford has very friendly staff and they work hard to meet your needs. Greg Crothers is by far the best sales person one could deal with. Will be returning there for all my vehicle needs whether it be to purchase a new one or for service and accessories.

Arvind Mann

Mainland ford Service is a rip off don't use them. I had warranty repair on engine oil leak and they kept my Vehicle for 3 days so that its confirmed that there is no more leak after repair, I like that but when I had my next oil change we noticed leak under engine again. Now to inspect they will charge $160/Hr or more, I like to trust Ford but how should I trust that this Manager will genuinely accept it as their fault in the repair as per previous review they don't and there manager CANDICE can say that she is with mechanics while they diagnose the faults of every vehicle comes in for repair, customer is a liar, and never accept their fault. So I can't trust them for this diagnose I chose to leave without my warranty repair. I understand that for many reasons we have to but would strongly suggest others that don't use their service as they can claim from your extended Warranty also and then charge you also for the same repairs. And how about all other things also happening which are very common at these kind of shops, Minting money and this how they can show profits to their VP's and secure their bonuses. Way to go Candice!!! Sadly but ford VP's maybe don't see what's happening down there

Rodney Shepherd

Compared to gm & dodge dealerships where I searched with no satisfaction Mainland Ford staff are courteous and helpful in their interactions with me. One major concern to me was the flaw in vehicle which is in your system now to be repaired The vehicle should never been released to me. I made your associate aware of problem soon as I discovered it pictures taken he said he would pass on to next authority after 5 days no response .I return to Mainland to find employee no longer there and my problem with vehicle is like him gone with the wind. 5 star rating seriously down graded. Feel free to contact me after repair for another critique and hopefully more stars

Shawn Parsons

Disregard previous review as I am extremely busy with life and days later am finding out these new things.My review is in progress as i am still waiting to hear from management about why 1.the wheel sensors didn't get reset, 2. one wheel that was previously balanced,didn't get balanced(said it's bent) and 3. still trying to locate my old tires that will serve as summers but didn't get left in the bed of my truck as the text from mainland ford explained they understood...fingers crossed though there's just 3 misunderstanding things going on here. :/ stand by for update

Navjot Waraich

Bought a 2018 F150 Platinum from here. Our salesman Jagmohan was extremely courteous and helpful. The service was great and we got a great price.

John Steiert

My wife and I have bought a total of 3 Ford Trucks from Mainland over the last several years, this past Saturday we purchased 2 new F-150's from Ken and our experience was as good as it gets. Ken was very well organized and had everything ready for us when we arrived. Finance went smooth and quick, insurance was ready and handled well. The walk through and delivery were first class. Our vehicles were very clean and full of gas, ready for our trip home. The service department at Mainland is also first class, our previous truck was well taken care by the service department and on the rare occasion we had a issue the dealership reacted fast and efficient and fixed the problem in as little time as possible. I highly recommend this dealership to anyone looking for a new or used vehicle. Talk to Ken, he will make sure you are well taken care of.

Chaz Sandhu

Thank you Shaun and the Mainland family!!! We brought a Ford F150 Platinum 2019 at a great price. Shaun is an amazing Salesman and I would recommend him to anyone that is looking for a truck. Shaun was upfront and honest all the way through the process and never pushed us into something we didn't want. Shaun listened to what we wanted and picked out the prefect truck. Shaun made the truck fit into our budget and would like to thank him for all his efforts. I'm very proud to be part of the Ford Family and would recommend anyone who is looking for a truck to pop down and have a chat with them! They will find the truck you are looking for within your budget!!

Aman Kullar

Sales Persons are not upfront about details. They will try their hardest to sell the highest model even when you know what you want. And if that doesn't work, they'll tell you thats the only option as the model you are looking for isn't available, when every other Ford dealership does! Yikes!

Steven Loong

ken moss is very knowledgeable and helpful guy.he spend a lot of time to know about the truck f150.thanks. vincent

g lehal

I bought my first new truck from mainland ford. First class service very nice environment. Jag the sales rep went above and beyond to help me perfect 2018 limited for me. Everyone from the general manager; sales and service department were very professional. I got my truck within two days with an awsome deal. Thanks mainland ford.

Sonya Salehi

Great experiences at Mainland Ford. From the purchase of our 2020 Ford Ranger( thanks Arianne) and the great Service team keeping us well maintained and looked after. Highly recommend this dealership.

Aslam Quadri

I have been visiting them for about a year for all my car spare parts. Prices are reasonable and customer service is good. Paul is a very sweet guy at the parts section counter.

Prince Chauhan

Very helpful staff, no pressure sales although a lot of pressure into doing a credit check before anything

Paco Leclerc

Sweet person (Jessica) on the phone when I called for an appointment and awesome experience with (Fazia) when dropping off the car. The drivers in charge of dropping me off home, were super nice as well! It was a 5 star experience from the beginning to the end! Thanks for making our life easier Mainland Ford's team! Paco

John Chapman

Excellent service and very informative. Will be going back for sure

Ev Derksen

Amazing service, top drawer all the way. Thanks.

Steve Taylor

The team a team mainland ford was great! I was really happy with my overall sales and delivery process. Everyone there was really nice and took the time to explain everything to me so that I could understand it. My truck was shiny and clean when I picked it up! Special thanks to Ken, Chantelle, and Scott for making my truck purchase easy and fun!

abu siddique

Mainland Ford staff were great , and Very helpful, especially salesman JAGMOHAN, and he was great and gave me every possible and best option for me , Also the finance team were awesome, I got approved within 10 mins , thanks to Mainland Ford for the amazing experience. Whole team was great!

Scott Downey

Bought a vehicle from Kenny Truong, was an awesome experience. As good an experience one can have purchasing a vehicle! Explained everything very well, addressed all concerns and made the process as painless as possible. Would highly recommend reaching out to Kenny if looking for a vehicle. Thanks Kenny! Also had my previous vehicle fixed up from The body shop at Mainland and Leia (sorry about spelling!) and Kelly were awesome to deal with! Fast efficient and did an amazing job. Thanks!

bruce charles

I did an application to trade even a vehicle we can a half ago I sent in all the info and he didn’t reply back with the email called me text me to let me know he got it and I don’t know what’s going on if I even got approved or anything I like Ford vehicles just not happy with how long it’s taking too see how we are in trading it’s yes or no is all I want but that’s all I could say

Dorothy Turnbull

I have always been treated well during maintenance checks, recalls,. Any time I have questions, the service staff have always been accommodating.

Ron

I'm very concerned about potential COVID-19 exposure at the Surrey Mainland Ford location. The sales people do not wear masks and sit in the passenger seat of the vehicle during test drives. Hand sanitizer and masks are available in the showroom.

Jason White

Very satisfied with the service I received from Mainland Ford. Working with Patrick Zeller, he helped me find, buy and complete the sale for my corporate purchase of a used Savana van for my service team. A complicated process was made MUCH easier by constant communication and clear instructions on what the next steps were along the way. Thanks Patrick! The van has worked out fantastic!

Randy Nicholls

Very pleased with the attentive detailed service from Mainland Ford.

Allen Yu

Speedy service for the repair of company car windshield. Excellent!! Thank you????????

Miles Molstad

Had some work done recently at Mainland Ford. Leah in the body shop was the person that looked after my repair. Fantastic service!! Fantastic workmanship!! I would highly recommend Leah in autobody at Mainland Ford.

Cathie Gasler

Had the pleasure of working with Taylor Berge and Chris Sawyer! I just bought a 2016 Ford Fusion and the experience was AWESOME. I was treated very well and would recommend Mainland Ford for anyone looking to purchase a vehicle.

tomsRC christo

SICK AND TIRED with this dealership. Purchased a brand new F150 lariat 6 months ago and it's been in the shop for warranty issues 3 times already. The part that really pisses me off is that every time I bring it in, they want to charge me $20 a day for a courtesy car. Every other Ford dealership if it's warranty related provides you a courtesy car for free. What a bunch of crooks, spend 60k on a new truck, bring it in constantly for problems, then icing on the cake is making me pay for a courtesy car. Will never return to Mainland Ford.

Austin Wilson

Had a great experience here finding an F-150. They had lots of stock and were able to find the exact truck I wanted. Ken and Keith were a pleasure to deal with!

Jan Agoy

I am very satisfied of their services and their staff are very accommodating.

Lox Adamsla

We live in Ontario, Canada and had just purchased a used Ford Escape. Since its manual was missing, I went to the internet for answers to some questions I had and happened upon "Mainland Ford" where I was prompted to ask for help. The response was from a real person, immediate and unbelievably helpful! The dialogue continued for a couple of days with more pertinent information being supplied, some of which I hadn't even asked for but which was super informative and interesting! I now have a "go-to" person! - L. Adams

Gursharn Nijjar

So my son did all the homework and I just went in to finalize the details and bring the car home. The deal from start to finish was perfect and my son is so happy. All the staff were amazing and recommend others to check them out too!!

gerry yelnat

honestly at first i wasn’t happy with this dealership due to past experiences. but today MARK exceeded my expectations and gave me the best service i could’ve asked for. not only does he deserve a raise but i suggest all future/existing customers to request to work with MARK.

Dara

I really appreciated the customer service provided by Jagmohan!

Greg B

Loving my new F150. Working with Arianne Dickson at mainland ford was an absolute pleassure. If you haven't met Arianne you should as its a pleasure to work with such a nice person that is customer centric and looking to establish a fair deal that works for all parties. Mark Li within the service department also assures everything is taklen care of.

Alf. Neale

Pleasant efficient staff at check-in and always in contact by phone if required during the servicing. Always take my F350 diesel pickup here for routine servicing. A bit pricey but cheaper than a new truck and always assured parts and fluids are Ford quality.

Debra Picton

Always great service at Mainland. Appreciate the care and attention to Covid-19 safety protocols. The staff in service department are awesome????

totalserenity

4 out of 5 but probably closer to 4.75 because no one is perfect. ???? I am happy with the service I received here and go back if I have a problem. They know my ford inside and out. I especially like ‘the works’ oil change package as it gives me a great report about how my vehicle is doing from an expert eye. I put over 150 kilometres on my work truck daily so I need someone like that to do the best, and they do. The people are friendly and they work like they value their jobs so they must be treated well. I prefer to support a business like that. I’m also somewhat hearing impaired and, as long as I let them know that, they do their best to accommodate me via texts and emails. I will continue to use their service

Estrelita Urquhart

Very good experience with Kenny and the manager and also the Finance agent. I will highly recommend my friends to go to Mainland Ford Ltd.if they are buying a car.Thank you so much for the very good service.

Jody Phillips

Haven't actually bought a car from them yet but came in to look at a used vehicle and they have been, no pressure sales and very accommodating with our needs when it comes to making us comfortable with the vehicle. Going so far as to send the non-ford vehicle we are looking at to the manufacturer's dealership for a safety and mechanical inspection. It is a bit of a specialty vehicles with it's own peculiarities and I believe they understood that and saw the value even if it ment the dealership was out of pocket. Looking forward to a clean inspection and a clean negotiation... will update once the reports come back and we have hit the point of negotiations.

JohnDoe

Response times & attention detail were exactly how they should be. Patrick took care of any requests / questions I had. Erfan handled the finance department in top notch manor. Nothing but good to say about this dealership, was easily worth my 5 hour trip (which passed many Ford dealerships)

Adrian Adam

After being on a month long hunt for a good truck with almost no signs of success I was able to get in touch with Mainland Ford through a vehicle I found on Autotrader.ca After a short phone call I had discussed payment and set a day to come by and look at the truck. Everybody that I spoke to or dealt with (sales manager, financer, sales rep Patrick, insurance rep just to name a few) was extremely helpful, knowledgable and polite! Not to mention charismatic with good senses of humor; and let's face it we could all use a good laugh these days. I will gladly use them again in the future and highly recommend them to others!! Happy shopping

Gaurav Chahal

Stay away from this dealership. They’ll try to charge you for something that’s still covered under warranty.

Troy Davies

Great service, they are keeping me up to date on my fluid changes, truck is running perfect. What more can I ask?

Kriveena Chand

I brought my 2019 330i BMW to service department to get ALLOY rim protectors done. I made an appointment with Nash and he was very polite on the phone and the appointment went smoothly. He was very informative and the service was done timely. Overall very impressed. I would recommend to come to Mainland Ford for service.

Stu White

Yeah, it was a little pricey, but they were able to get me in pretty quick for a repair and were very helpful. Thanks again Ashley!

Harjinder Grewal

Go see Kal he will get you best deals in town on any vehicle.

Anna Temple

We dealt with both Taylor Berge and Scott Brown and our experience was absolutely fantastic. They were both proactive in getting us all the information we needed and were very quick to reply as well as easy to get a hold of. There was absolutely no pressure into anything and it was the most comfortable car buying experience we could have wished for. Already referred 2 other friends to this dealership.

Simran Aujla

I've been coming to this ford location for the 10 years. I've been amazed by the service I have received, particularly Jag. He has always helped me make the best choices and deals for buying trucks that meet my needs and budget. Owning a construction company requires buying lots of trucks that are meant to perform well with heavy tasks and having Jag guide me on my decisions has been a really smooth experience. I'm going to continue working with Jag for future purchases and I recommend everyone to go there and work with him as well. Over all amazing experience.

Kevin Kilcullen

The experience was great from the first phone call into dealership inquiring on certain F150 trucks. Ken was friendly, informative and helpful. Once we made our choice of vehicle the team stepped up and got the truck detailed and buffed up all pretty. While going through the final process Ken stepped up again and played with our daughter and even taught her a knock knock joke. When the paperwork was done Ken allowed our girl to bang the gong. It was great experience with a fair price and definitely a will return for our next vehicle purchase.

Jimmy D Mor

Greatest car buying experience I've ever had. I highly recommend Mainland Ford.

Morgan Han

On Tuesday, I went to Mainland Ford in Surrey, and got first maintenance for my Ford Explorer XLT 2017. The engineer was nice, and looked doing the inspection carefully. After maintenance, they also helped washing the car. I got my clean car on time, and it's also totally free. :)

Rooney Tunes

If you are looking for a new ride you must go to Mainland Ford and see Taylor Berge he's a solid guy that will look after you. I had been wanting to purchase the vehicle of my dreams for quite some time but wasn't quite ready. Taylor kept in contact with me over a few months letting me know he was their to help me out and also letting me know any promos they had to offer and when I was finally ready I went in to see him and sure glad I did! He made the whole buying experience easy, fun and exciting!! I want to give a huge shout out to you Taylor for everything you did for me and for your paitence with me while I took my sweet time to finally come in and purchase lol ???? You rock buddy and thanks for treating me like a family member I already can't wait for my next purchase from you. Keep up the great work Taylor! And who ever is reading this make sure you go to Mainland Ford and see Taylor Berge. -Ryan Kulai

marco tallarico

Dropped my truck off for a scheduled basic service and a levelling kit, Ended up taking 2 days when it was only supposed to be a day. Then after reviewing my bill, realized they charged me $75 for “supplies” even though my service was fully covered through my maintenance package and have never been charged a dime for previous service. and levelling kit includes everything you need to install it.

jim mitchell

I used the pick up and delivery service for my car when it was coming in for service. For $10.00 they pick up your vehicle from where you are and drop it off after the work is done, so convenient. I dealt with Candice, she was so friendly and helpful, I would use this service every time.

Dwight Kostiew

Mainland Ford very good dealership in my opinion. Jag and Jurgen in sales, Erfan in finance, Fazia in service are all very helpful and polite. Even though I bought my just Lariat in a private sale they welcomed me and took care of all my needs. I can see myself continuing to do business with Mainland in the future and would recommend them to anyone.

Garry Guze

Took delivery of our 2017 Ford truck today. We want to give a shout-out to our salesman, Taylor Berge, for his exemplary service. He was personable, professional, and respectful of our needs in choosing a vehicle. He worked on our behalf to get the best deal possible and his follow-through right to delivery was great. Thanks, Taylor!

Leah “LMac24” Mac24

Came into the dealership to look at the new Ford Escapes and ending up falling in love with it. Amit helped us choose the SUV with all the options I wanted. They didn't have one in the lot but they found one with all the functions I wanted (moon sun roof) and had it delivered immediately. After I bought the vehicle Amit went over all the functions of my SUV and took the time to customize to the setting I wanted. Also, he followed up with me a few days later to ask if I had any questions which I did. I highly recommend Amit! Thank You!!

Dan Smart

Always such a pleasure to deal with Fazia at Mainland Ford She is caring and thoughtful and always takes the time to make sure the job is done right Thanks Fazia

A M

Meant to post 5 stars for the great service from the salesman. I forgot his name but he was very helpful and had every answer to all my questions about various cars. I was just checking around and had no intention of making a purchase at the time which I made clear. He wasn't even worried about making commission as there were other people there and he could of gone on to the next customer. He stayed with me until I left and was just a helpfully as if I was going to buy all of the cars on the lot. I was very impressed with this. I have met many different salesman the last while and he was the best so far. Unfortunately I didn't buy my car from mainland ford as I bought a toyota,but if I ever buy a ford it will be from mainland ford. Hands down the best customer service and most amazing salesman. Wish I could remember his name so he could be congratulated on his great attitude and helpfull service. Might possible be Nathan not 100% sure. Thanks

Bonny Singh

My experience with Mainland Ford and David Johnson has been excellent. I had spoken to 3 leading dealerships in the lower mainland to get me out of my lease and the offers what i got were all negative. one call to David was all that was needed and his advice to me was to wait for the weekend and see the results. On Monday i saw the results and was amazed at the offer what i got . $2000 over the lease what I owed to Acura. with 48 hours i have the funds in my hands and i am ready to get into my new electric SUV. I would highly recommend Mainland ford and David Johnson if someone is looking for a trade or a new vehicle.

Chris L

I sent my truck to Mainland Ford Auto Body Shop for a collision claim. I couldn't be more happy with the service I recieved, My truck looks better than it ever did! Barb & Tony where very helpful, professional and excellent to deal with! If your Ford vehicle is in a collision this should be the place you send it to! Thank You Barb & Tony.

Ray Schwartz

I like the valet service,so convenient for busy individuals.

Teamundercast

Patrick was a delight to deal with. I honestly bought the car via text!

Nicole Warren

My partner and I purchased our vehicle from mainland ford almost 2 months ago now and we are absolutely in love with it! Arianne was the sales woman who helped us and she was extremely lovely to work with. When we reached out that we were interested in the Vehicle, she took the time to make a video tour of the vehicle and sent it to us. During our experience, I felt she genuinely wanted us to be happy with our purchase and she answered all of our questions honestly and promptly. We would highly recommend Arianne to anyone looking for a new vehicle and she really helped to make the experience both positive and enjoyable! The rest of the team at Mainland ford was also extremely helpful, particularly Chantel in finance, who made what can often be a tedious process, quite easy and flawless. Thank you to the whole team :)

Cory Campbell

This is the second vehicle we have bought here. Service was great Arianne was very helpful Honest and straight forward. Look forward to dealing with them in the future????

Alan Watson

Was just a oil change. Performed as promised.

markhwhite

Overall pleased. However part of the service was for recalls which were not done because they didn't have parts. The appointment was booked over a month ago, so they should have had the parts on hand for this job. It now means another visit. Annoying.

Debbie Rogal

The service department at Mainland on 104th avenue is great. Helpful, friendly and very accommodating.

Deepak Ratnam

I bought my first new truck from mainland ford. First class service. Very nice environment. Jag, the sales rep went above and beyond to help me find the perfect 2018 lariat for me. Everyone from the general manager, sales and service department were very professional. I got my truck within two days with an awsome deal. Thanks mainland ford.

iz al

This dealership really values their customers. All I have to say is I have never got such great service from any dealership except MainLand Ford. They are compassionate towards everyone's Needs. The service department is the best in its class. Mike the service Manager is an amazing honest and trustworthy person. Him and his team go above and beyond for their customers. My vehicle recently went in for service and came out with a scratch they took care of repairing it providing me with a courtesy vehicle always calling me and updating me on the progress . Now that is what you call person great service and personal caring. Please visit them for your new vehicle or used vehicle. This team at Mainland ford is just amazing .

Jessica Janzen

Taylor helped me purchase my 2010 Toyota Yaris & the service was excellent!

amber clapp

Response to ur reply mainland ford. I spoke to the management team got told it doesn't matter and brushed off. But thanks

Sunny Lu

Thank you for the great experience! Jurgen was patient and thorough throughout the entire process, and made sure to address all questions that I had about my new vehicle.

rico calopez

This place is really awesome. All the staff are nice and approachable.. I will definitely recommend it to my friends and family..

inder matharoo

I own a ford fusion 2015 with 31 k kilometers on it. It still has powertrain warranty.Recently my car stopped working on middle of the road and turns out the fuel pump was gone. The tank was half full at that time and I usually try to keep it full. So there was no reason i would have caused that issue. when i called ford service centre i was told that the fuel pumps are not covered under warranty as it is something minor. i don’t understand how is this minor if i can’t drive my car without getting it replaced?! Even three months i got it serviced from ford service centre. they did full scan of the car costing me $400 and said nothing is wrong. WHAT A RIP -OFF!

Tash Tay

Great service as always & never any concerns about unnecessary work or up-selling.

T P

Unreal service by Jurgen. Although we did not buy a vehicle from him at first, he really showed that customers come first. We looked at a truck, however it was a bit out of the budget, however he did his own search and found another vehicle for us. He even made a custom YouTube video to highlight the specs of the truck. We came back and ended up buying a truck from him as the other dealerships did not provide the same enthusiasm and service as Jurgen. Not only was he able to match the price, but beat the competion as well. His efforts deserve to be rewarded. Go with jurgen, seriously! Two days after picking my new vehicle up, my power windows broke down. The service employee Melani took me in without question and fixed the windows ASAP. The manager even lent me a demo to get around since I was left without anything. Was initially frustrated having to drive back to the dealership two days after I just bought a new truck, but hospitality was superb.

Harp Bain

Great experience with Mainland Ford. Special thanks to Patrick!

Matthew H

Friendly from the very first call to driving away with my vehicle. Were able to see my the next day before the long weekend for a transmission malfunction.

Jakob Chapman

Id like to thank Jag for the excellent service and how he helped me buy my first F150! Thanks Brother!

Akash patel

DO NOT TAKE SHUTTLE AND GO TO ANY NEARBY PLACE, THEY WILL DROP YOU BUT WILL NEVER COME TO PICK YOU UP.. I HAD TO WALK BACK AND SERVICE IS HORRIABLE. THEY CALLED ME 3 TIMES AND STILL DID NOT FIXED MY ISSUE. NEVER EVER FORD AGAIN, THIS IS FOR MANAGER OF MAINLAND FORD LTD. IF HE HAS EARS TO LISTEN TO CUSTOMER.

Joseph Ng

Kenny and Kelly really went above and beyond to help me get into the car I want and make it manageable to achieve that goal. They handled my conncerns and were kind and helpful with everything. Can’t say god enough things. Will happily direct business to them in the future!

Amrita S.

Had rodent damage and needed the vehicle fixed. Spoke with Leah L. at the body shop and she confirmed I can bring the vehicle in the same day. Leah was very pleasant to deal with. She explained everything thoroughly, provided a courtesy vehicle and my car was fixed at a great price. She kept me posted with the progress, made sure I was taken care of but above all she delivered excellent customer service. Would definitely recommend Mainland Ford and Leah. Thank you Leah for making this unfortunate experience a pleasant one.

Tracy M

James Sim and TJ Maccarahan really listened to what we needed in a vehicle and an affordable payment plan. James went above and beyond to make sure we felt comfortable, we were treated like family, he really had our best interest at heart. Thank you both for everything... Tracy Moulaison

Steve Cobon

Fast and friendly service as usual

Rocky Siddhu

Mark Lee at Mainland Ford was a very helpful and informative during my visit. He provided excellent customer service and quality customer care.

Ravindar Sandhu

Everyone at Mainland Ford was so friendly, it was like dealing with family. Karan and Bobbie were a pleasure to deal with. The dealership didn't have the vehicle we were looking for, but Bobbie went above and beyond to find us the vehicle we wanted. Ashley and Calvin made financing easy, made the deal with the payments we wanted, no surprises when we were signing papers. I would recommend Mainland Ford to everyone.

Ardwen Alerta

Base of my experience,Service is not good don’t want to recommend to anyone to go there for services.

Dave

Mainland auto body is the best to deal with. Leah and Sabrina make the whole icbc process so easy. Bring your vehicles here if you want the best work and best customer service. Thanks again Mainland ford auto body shop.

Laura Keating

Very friendly. Great sales person Arianne. Worked with us to come to an agreeable price on our new F150.

Katherine L

Super friendly staff and overall great experience. Shout out to Mel (Service) Arianna (Sales) and Vic (Finance) for all your help! Definitely recommend

Mickey Mansoor

Excellent dealership and service. The dealership has a very welcoming feel to it and David and Taylor were excellent to deal with. Would definitely recommend them

puckey116

A great and pleasant experience at mainland ford, made my buying experience easy found the truck I wanted with no trying to up sell.

Ronalee Gorrie

My husband and I are extremely grateful for the wonderful service we received from the Sales staff at Mainland Ford. Thank you again Oscar and the whole crew there. Randy and Ronnie Gorrie I was unable to do your review that you asked me to, as I am technically challenged and couldn't even get it to open.

Greg Scheffel

More car issues

Allison Trumbley

So happy with this dealership. Super accommodating and Kenny was the absolute best to deal with! We bought used and it came in mint condition plus with covid he even delivered! Professional but still super down to earth. Would highly recommend him and the company! Thanks for the new ride!

Tavis Sparrow

Great customer service from Zaki, made it simple with the purchase of our used F-150 Lariat. The trade-in of our previous vehicle was negotiated quickly and efficiently. Looking forward to our relationship going forward.

Rose Kjorte

Great service every time. Even after I bought my car they gave great service after the fact

Navin Gill

I am very happy with the service that I received from Mainland Ford. The staff are very helpful and friendly they go the extra mile to understand and concerns of their customers and appreciate their business.

Richard Abrahamsen

Excellent service, advisor was very knowledgable and courteous

Brad Ewing

Awesome experience, Jurgen and David made the sales process quick and painless and Taylor in the finance office made sure everything made sense for my purchase! A truly professional dealership that goes above and beyond. I would highly recommend to others in the market for a vehicle!

Brian Macckinnon

Arianne and Erf were very helpful and seemed very knowledgeable about what they were doing .

Kerry McIntyre

I had embarked on the arduous journey of attempting to purchase a used vehicle (with less than perfect credit), I had heard all the empty promises and offers of high mileage mini-vans. I emailed Mainland Ford on a Wednesday and connected with Keith, he called me on his way in from home in the A.M.. We couldn't make the first vehicle work but Keith persisted and by Saturday he had me in my Sweet (Acura ...not a mini-van) ride. I have found a dealership and someone I can truly trust ...this is rare.

Jstar Dhami

Thanks to kyrin who was very knowledgeable and very good at answering all our questions. He also provided us with snacks and coffee . I would definitely recommend going to kyrin at Mainland Ford to anyone looking to buy or finance a vehicle.

michael sun

I bought a Mustang Convertible from this dealer, and the sale associate Arianne Dickson is very genuine and patient. I test drove the car more than few times and she gave me the best price in town. Instead of bad mouthing other car brands, she makes sure you actually love the car before you give an offer. I would recomend Arianne to any customers who go to Mainland Ford, she will keep your best interest in mind.

Jenelle Empalmado

I recently had my van fixed at the bodyshop. I just want to thank the bodyshop manager Sabrina for her amazing customer service and professionalism. I would highly recommend this shop.

Lee

I really enjoyed my experience here. I dealt with Oscar Vicencio. Super nice guy, very helpful and knowledgeable. They were eager to make sure I was happy with my purchase.

Susie Young

We had to bring in our 2020 F-150 for some bumper repairs after an unfortunate rear-ender. My husband has been dealing with a severe concussion, and Sabrina, Leah, and the whole Body Shop crew were incredibly helpful and understanding, with Leah actually filling out the insurance paperwork and sending it off for us. We are very impressed and happy with Mainland Ford as a whole, and would definitely recommend them to anyone.

Dixie Mogg

Mark Li of Mainland Ford always greets me with my name and promise of prompt service. He gets my approval before spending the money he thinks is needed to get me on the road again. Calm peace of mind is restored at once and transport to and from home maintains my confidence.

Taj Ladher

I bought a truck from Jag. He was very friendly and helpful. Also, he went out of his way to make sure everything was to my liking. I recommend Jag to anyone looking for a new vehicle.

ddd yyy (耐勇觉决)

I have very bad experience with Mainland Ford. They gave me the price they want sell and I gave them the price I want to buy. The finance manager said you should buy a skytrain pass. Ok, good!

miss a

The boss is on one heck of a power trip. Said no one wiggles on the price nowadays...well every other dealer i went to today said they would ...hmmmm guess he is well off enough to see me walk! IN ANSWER TO THAT........I have emailed him twice and no response.

Chun Pun Chan

Its my first time dealing with Mainland Ford and overall the experience was ok with the salesperson and the finance department. There were some mistakes and issues with both the finance and insurance paper works but after that Steven the customer coordinator was very professional and addressed all my concerns. And now I enjoyed the vehicle I leased from them.

Spencer Edwards

Good service dept..did not get any work done,just dropping a car for a customer,so I can't comment on the work they do

Roberta spence

Their service ROCKS! We are from out of town and here on a long weekend. Our alternator went late Friday night. Raj in service took our truck at 8 am so we could make a wedding and get back home the next day. Will definitely come here again and probably buy a car from them. thank you soooo much for your great service.

Sukhdeep Parmar

I loved my experience there at Mainland Ford so much so that in half a year we ended up buying four new vehicles.

mike rivera

Service is useless here. They cant fix issues with new vehicles and try to make u feel guilty for asking to have your new car work properly

Shanon Collington

What an absolutely amazing experience we had at Mainland Ford!! Kelly was the best person we have worked to get us into a vehicle we love with decent payments and less interest. Will definitely be back to see her again for our next vehicle and recommend others to go buy vehicles from there.

Jas Sahota

I've been trying to have their autobody shop repair my car for the past month and a half... I came in for an estimate 2 weeks after I initially called them. I was then told it would take 2 weeks for them to get the parts and bring the car in to get repaired. It's been over a month since then. I've been calling every week since the initial two weeks had passed and they've kept giving me the same excuse about tow in cars coming in. They haven't called even once to give me a timeline and I've been left in the dark everytime I've called. I've spoken with Wally multiple times and he says he'll call me right back after giving me the same excuse and then I don't receive a call back. You aren't reinventing the wheel guys if you want to beat out your competition in any manner of business you're involved in you beat them with your customer service. Having worked in the car business in the past I know these guys can do better than what they're doing for their customers. I won't be recommending this business to any of my friends or family.

Pardeep Litt

I bought my mustang 2021 from mainland ford and I received great service from here, staff is so good specially Nima Nabilou, he is so friendly, gives advice like a friend, great experience at mainland ford

T Streeter

Really appreciated the work these folks put into making everything work for me. The salesman was top notch and had me into my dream truck in no time flat. The deal itself took a little bit to come together but in the end I think everyone involved is more than satisfied and Im certainly happy. Good people from top to bottom.

Larry Hansen

Excellent service. Nice to continue with the Ford family. Patrick was a pleasure to work with on the purchase of our new vehicle.

Jim McIver

Great staff to deal with start to finish. All knew their areas of responsibility well. The whole transaction was fairly seamless. I would do business with Mainland for again.

Brad Riznek

Mainland Ford has stolen my truck! Do not do business with this dealership. On June 19 I sold my 2017 F150 to Mainland Ford. The salesman, Greg Crothers, promised me that the bill of sale, transfer papers and check would be sent by courier to me on June 22. I have still not received anything from them except excuses. Left voice and text message for their General Manager, Scott Brown which have been ignored. very unscrupulous and dishonest dealership.

Jonathan Irving

Awesome customer service and all staff were friendly. This was my first car purchase and there wasn’t a second where I felt I was taken advantage of. Everything was explained well and they fit the perfect car to my budget. Great first car purchase experience from Greg and the rest of mainland ford. Thank you!

Kaeli Rose

Terrible experience. Very poor communication about repairs from start to finish. 2018 Escape needed engine rebuild due to poor engine design, re: coolant. I have less than 47k on it. I’m not happy about such a large repair on a newer vehicle. Communication about what needed to be done was also poor- the work needed was minimized. Repairs took twice as long as predicted (9 days) with no communication that it would take longer than 3-4 days. Courtesy dropped off my vehicle to my workplace without anyone calling to advise the repairs were done and to arrange swapping vehicles (I don’t work in the office full time, I just so happened to be at work when the person dropped off my vehicle. I was told someone would call prior, to arrange and confirm services after they were provided. No one called- and I had left a message for the manager the day prior without hearing back.) Suv returned with low tire pressure. Upon following up, Manager denied mechanics touched my wheels. Stated it was a coincidence, likely a nail in my tire. However, upon me insisting, the manager did confirm my wheels needed to be taken off in order to rebuild the engine. Experience unacceptable from start to finish. I will not be recommending Ford vehicles or mainland Ford. I will not be purchasing another Ford after this terrible experience.

Peter Peter

Just purchased our brand new 2019 F150 from Mainland Ford today. I have to say that our sales person Jared Cuthbertson was absolutely fantastic. He made this entire process stress free and even fun. Given this was such a large purchase for us, we were extremely cautious about the purchase of the F150 but Jared made us feel very welcome and was calm and accommodating to our fears and questions. The entire deal process was non rushed and there were absolutely no games played with numbers or anything of the sort. Even our time in the business office with Brock was non rushed and there were no pressure tactics used for up selling warranties or packages. It was an easy and calming process the whole way through. We want to express our gratitude to Jared Cuthbertson and the Mainland Ford team for making our experience wonderful. I would recommend you guys to all my family and friends. THANKS GUYS!! Peter S.

Chris Kneip

Big thanks to Jag and the team at Mainland Ford in Surrey for a wonderful experience with the purchase of a 2016 Toyota Highlander, especially since the process went beyond their regular work hours. Price of the vehicle was completely acceptable given its mileage and near pristine condition and was a few thousand dollars cheaper than almost every other dealership I looked into. It was one of those perfect opportunities that couldn't be passed up and Mainland Ford made it possible. Thanks again, absolutely loving the new set of wheels :)

Michel

I just bought a used Ford Escape from Mainland Ford. I worked with Greg and everything ran smoothly. The transaction was professional, efficient and without any pressure. Greg was great to work with, super quick at responding to my inquiries and followed up after the sale to make sure everything was good. Looking forward to many years of happy Ford ownership.

David Savage

I was waiting on some things to fall in place looking for the best deal and Taylor was patient and even waited after hours to make sure I got the best service and I drove off the lot that day! Thanks man

Nancy Loree

Staff is friendly and competent always going the extra mile to ensure customer satisfaction! I highly recommend Mainland Ford !!

TIA Construction

They are professional and great to deal with.

Andrew Wells

I'm loyal to this dealership because they treat me well I bought my first vehicle there and continue to go there for Servicing

Desmond Murphy

Mark Li of Mainlands Service department is the shinning example or Mainland Fords effort to offer excellence in service, Mark Li raises the bar and Mainland Ford delivers.....excellence.

Manprit Singh Toor

I paid a non refundable deposit for a vehicle I liked and one of their manager named Vean agreed verbally to include some stuff for free. 2 days later, I got a call from them that vehicle is not available (When the ford promotion is over and I cannot go to another dealership) and they are going to send me specs for different vehicle. After going back and front via text message with Vean - I liked another vehicle and he will add additional stuff at no cost. When I went to dealership to look at the truck and finalize everything - they don't want to include the extra stuff which was agreed verbally and via text (I have a proof). So they returned the non refundable deposit back because they knew that it was their fault. Now I cannot go to another dealership because the promotion is over. Mainland Ford gets your non refundable deposit them inform you that the vehicle is not available when the promotion is over. Their strategy is either you buy from them or you can't buy from other dealership. Whenever buying a vehicle from this dealership - make sure to get everything in writing and get the manager's signature on it.

Mike Rivera

They imply and lead you to believe the terms and stipulations of a purchase are one way and act surprised when you are un happy that they are something different. But what do u expect i guess they're car salesman after all! I do not recommend doing buisness here. I think most people will be unsatisfied with the service they get.

jason callaghan

Very poor service had our truck head light replaced and when we got truck back had not even pulled out of dealership and the headlight that was replaced didn't work the tech Lou said he had to put a different light in and the wire was shorter than the other and he Saud and said drive with it for few days see if it changes it didn't and we went to take truck back to getit fixed they want us to pay again we said no so we phoned ford Canada and bbb would never recommend mainland ford for noting poor service and customer service

Amen Mann

Worst customer service, called them many times to talk to finanace service. Everytime they told me they are busy with another customer or in a meeting and will call me back. No response. 3 rd time i called and same thing. Never heard from them again.

Vlad Ivanov

Got a new 2017 F-150 Lariet for a great price. Amazing and profesional Salesman. Big thanks to Oscar Vicencio for his hard work and making me fit in my brand new truck. My experience was effortless. Highly recommended.

Fred Powell

Such a welcoming and understanding environment throughout every department, from sales all the way up to the GM.

Nadia Bravo

I am very unsatisfied and disappointed with mainland ford. I have taken my ford there on 4 separate occasions for regular maintenance and each time they fail to wash my car. They always apologize when I mention it and they tell me I can make an appointment to vring it back for washing but I shouldn't have to come back just to get it washed. The last time I took it in I made it a point to tell them to be sure to wash it and they didn't and when I asked I was told that I opted out of the car wash which is a total lie. Again I was told I can make an appointment to bring it in for a wash. When I lived in coquitlam and took my car for maintenance at the ford in coquitlam, they would automatically wash my car every time without even having to make the request. I will NOT be taking my car back to mainland ford not only because they don't wash my car but because they flat out lied by saying I opted out of the car wash when I specifically told them them I wanted them to wash it and I was told no problem. They obviously don't provide good service like other ford dealerships

Bobby Dhaliwal

I had such a horrible experience, They are extremely shady, came in to finalize a paperwork and change price by increasing $1000 on a price we had finalize already. Very rude and unprofessional service I would not recommend purchasing a vehicle from them. Posted other people’s experience too.

Mike Jarvis

After reading a review regarding discrimination against women I decided to add our own experience which is identical. A man can go into this dealership and get a price,,, when a woman goes in the price is jacked right up. This goes for vehicles, parts and service. Best just stay away from this place.

ThePhantom 604

Terrible customer service and very slow. Didn't communicate with me on progress at all. Brought a tire in to be looked at at 9am, had an appointment and its 3pm and haven't heard anything. How does it take 6 hours to de-rim a tire.

Kevin Daly

Ok I do not know if I put something down on here and Facebook so I am posting my May 6th post from when I bought my car and a new post, it is long but well worth the read.... Long story but will make it as short as I can.( May 6th) Went to a dealership in Abbotsford Chrysler at the auto mall and looked at a car that I have been wanting for some time, did the research knew what to pay for this car and found one at this dealer They would not budge on the price so I said thanks but I will go to Vancouver and buy the one with less KM and for a lesser price. on the way we stopped off at Mainland ford to have a quick look and see what they had. Chris came out and greeted us and we walk and looked at what they had for pre- owned cars, but they did not have anything I was looking for, so we told Chris about the other dealer and found out that mainland was affiliated with the dealer in Abbotsford and we told our story to him. Chris asked us to give him 10 minutes so we did and he went in side, spoke to his boss and came back and made us an offer, that was a good offer but as I told Chris the KM were to high and I already had a budget and was not going to compromise on price. I thanked Chris and we went to our car and talked, just as we where about to drive off Chris came out and said give me 5 more minutes as his boss was talking to the higher ups and he needed 5 minutes. So we waited and then Chris came out and said they would do it for my price. Never have I had a sales person go to the lengths Chris went to, to make things right. I was so impressed that I had to write this to all that will see this. Chris and the team at Mainland Ford did an outstanding job to not just make a sale( which I am guessing they lost money on) but wanted to make things right. I will tell all my friends and my Company who do buy a lot of vehicles that mainland Ford is the place to go work with. I am over the moon with my 2012 red Veloster and can not thank Chris & his Boss for all they did for me to put me in my car. If I could give more the 5 stars I would happily do so, thank you Guys again I will always remember this day and the experience I had with all of you!!!!!!!!! New Post A week ago the service light came on in my car, I called Mainland Ford up and they jumped into action, they could have said well that's the way it is like most deals ships I have come across but NO that's not how it went..... I spoke with my sales guy Chris Ace Dud!!!! And he jumped into action, with in minutes I have the service department calling me, seti g a time up for me to bring in my car and they took it from there. Now they could have charged me for every thing but NO they with out even knowing what the issue was, they said we will cover everything, including a loaner car while mine was getting fixed. Steven and the service team took care of it all and I am truly great full!!!! I have never had any company show such customer service, the people that own Mainland Ford can be very proud and hold there heads up high. I am so impressed with Mainland Ford I have passed there information onto my Fleet Manager and told him to work with these guys as well as advising my Directors and SVP of this company. You want service and a great deal this is the place to go, 1, stop shop no need to go any where else...... Thank you team for everything!!!!!!!!

suraj dhariwal

Go See Jag! Great Customer Service! Thank you for helping me lease my 2020 Ford F-150 Pickup.

Jeff Billwiller

Fabian Ali Very helpful with service, ride arrangements and after service support with refund on new warranty claim. Great asset for Mainland Team

Donna Stark

Purchase of our 2017 Ford Edge Titanium went well and our Salesperson, Richard, was efficient.

Reshmi Childs

Kenny was very friendly, polite and courteous. He was knowledgeable and was pleasant to do business with.

Gwen Pope

Great experience! Mainland Ford had the exact vehicle we were looking for, and the purchase went smoothly. All the staff we spoke with were super friendly. Then to top it off our new vehicle was delivered right to our driveway and Patrick stayed as long as we needed making sure we were familiar with all the features on our new Eco Sport! We're very happy :)

aamir ali

Very helping and welcoming staff. My experience with them was outclass and I am very much satisfied by their service from all departments. Highly recommend this dealership to everyone.

Tyrone Warth

Had the most amazing experience with this dealership the people who work here are incredible its the best service I have ever had! I was having a lot of issues in Victoria with the dealerships there and with 1 phone call the team at mainland got me my dream car finance and all the paperwork sorted in record time! Do not waste your time going to other dealerships start at the best! Yesterday I was so happy to take delivery of my new Shelby GT350! Patrick thanks again for everything!!

Sim Hara

Beyond my expectations! Just bought a Mustang- our 4th vehicle from Mainland Ford. Excellent dealership, and amazing staff, especially Jag and David. Jag is the best salesman we have met- he has sold us 3 out of the 4 vehicles. Such good service, thats why we keep going back. He ensures you get exactly what you are looking for (interior, exterior and additional features). He has helped us get the best deal on all our vehicles- I recommend Mainland Ford to anyone who wants a GOOD SERVICE and a GREAT DEAL!

Randy Camp

Ken moss was great he did a great job.the whole experience with everyone at the dealership was great .great customer service

Jeannie Kwon

We just had some work done to our vehicle and oil change. The service department at mainland for is amazing. Mark was friendly, knowledgeable and helpful. I have to say one of the best customer experience I have had in a long time from start to finish. Thank you Mark

David Prins

Got a good deal on a trade in for my truck and on a new Edge. They took care of all the details and got me into the car that best fit my needs.

Browndog Jessie

Everyone at Mainland Ford were very helpful. David, Kenny, and Perry took good care of me and delivered an awesome truck. Thanks guys. Will deffinatley recommend.

Gurpreet Sidhu

Kenny is the greatest sales person i have ever dealt with. So easy going with great personality. It was a lovely experience at Mainland Ford.

Matthew Payment

Great customer service and friendly people. Highly recommend Mainland Ford to anyone!

Lane Stanley

Just purchased a new f-150 from here. Shaun, Scott and Chantal were great to deal with.

Tom Brewer

the service is always exceptional and done in a timely manner. The service techs are great and keep me informed.

James Garbett

My work was done quickly and efficiently.

Cooper Tobie

Had first service check completed on a 2020 Ford F150 at Mainland Ford. Work was completed on time and the service person was excellent. All details of the work order were clearly explained and additional items I wanted them to look at were checked by the mechanic to my satisfaction. Overall it was great experience and will plan future servicing through Mainland Ford.

goog ANDERSON

Dealt with Nash in Service, and he was great at keeping things on schedule and keeping me informed. Also thanks to Ken for the connection! Whole team was great! Paul and Andy

Josh Bach

I went in to adjust my current financing and spoke to 2 different sales people. They both did not want to help and one even said to "go try Hallmark Ford, they're down the road." They continued to keep their head down texting on their phone, until I walked out the door & right into Hallmark Ford. I was served immediately & offered coffee. Go to Hallmark Ford over this p.o.s. dealership.

Jatinder Mann

Mainland ford service is negligent, rip off and Manager is right and customer is a liar , don't go there. They denied my claim as Candice service manger says they would know without opening the tailgate step that what was the fault and that's not covered and no way they could have damaged it. Then she added that she was there when her staff diagnosed my truck for step latch was already broken when I brought in. Wow...! what a manager! she is with her mechanics for all the vehicles comes in for service or.... just a BLUFF. She said this to me in front of her staff Fazia and now customers are also liar who spent $72,000 on their vehicles bought it new. Basically my vehicle was inspected when they took it in, i showed internal problem with the tailgate step by pulling it out and there was no damage to face plate of the step. now she says that i damaged it and not in their service department. All I have to say is that they know how to cover their mistakes by telling that customer is a liar. read my other review that how they are rip off and how they make tons of money, not only small repair shops are ripping off these are bigger crocodiles... stop using them.

Nathan Sykes

I came from multiple other Ford dealers, with very discouraging experiences. I had a Focus RS that was a blast to drive, with little to no support for service and warranty issues for upcoming and ongoing issues. It became a resentful experience to own such a finely tuned beast, with a dealer that was indifferent to my concerns. I made the change to mainland service department and completely changed my Ford ownership experience. A little over a year later, I bought an Edge ST from Zaki. It was a great experience overall, but the edge just wasn’t quite right for my family of 5. 4 months later I came back and traded up for the Explorer ST, again, Zaki was great to work with. He flexed all kinds of bargaining power with the sales managers, on my behalf, and we worked out a great deal. He is knowledgeable, friendly and passionate about Ford performance cars. This was key for someone like me who has advanced questions and a similar passion for ‘go fast’ Ford performance vehicles, this is my 3rd Ford performance machine, consecutively, and definitely not my last. Thank you Mainland Ford! I friggin love my 2021 Explorer ST!

Chris Gee

All was good except the expensive additional warrenty I had to buy due to a credit issue that was already cleared by my bank and rectified..I felt there could have been a better solution , more of a win win for all parties. I like the truck though. Brandon was good and helpful , his service was 4stars

Dave Gounder

Great service, Nash was very helpful and thorough.My vehicle was picked from my work and dropped off before i got off. It saved me a lot of hassel and time. Love it. Thanks guys

office arvind

Had a fantastic experience buying my vehicles from Mainland Ford. Jagmohn Vared is great to work with. I feel that I got an exceptional value and was offered a high level of customer service from him. I am really impressed with my three vehicles and just wanted to take a moment to let you know how happy I am with the great customer service offered by Jagmohn, will be looking forward with you in future, Highly recommended! - Arvind Dhillon

Dan Prince

Loved my experience here! Great to deal with, did everything i asked for, they were quick and straightforward. David, Richard and the whole team were great, very friendly. Got my vehicle quick, talked to real people right away without automated answering services. I feel like they went the extra mile for me.

Lisa Sheehan

Everyone was friendly and amazingly helpful. They make you feel so welcome and take great care of you and all of your needs! Will always go back and recommend them to others!

Stella Yee

Everyone is friendly, fast, efficient. Mark very helpful. Thanks Stella

Bob Cowan

I can honestly say Scott Brown and the team at Mainland Ford are a pleasure to deal with. I purchased this beauty brand new in 2017 from Scott at Mainland. From the sale to service to now waiting patiently for my 2020 to arrive from the factory I couldn't be happier. I have had a wonderful relationship with their service team ( Pete ) and they go above and beyond to make sure the experience is done well. We all have extremely busy lives and they have done whatever is needed to keep my life on track when services and a couple of random recalls had to be performed. I will be a loyal customer for a long time to come and have recommended all of my business partners and friends to give them a shot the next time they need a vehicle.

Amrit Sadhra

I was very pleased with service department at Mainland Ford. Jen in service was very informative and helpful answering my questions. She reached out to the sales manager to accomadate my request. Mainland is a professional dealership that I would continue to do business with.