Reviews of Kia West (Car Concessionaire)

sammyjpeppers

You need a new whip? You need to head to this kia location. I pick up my new 2020 sorento and we dealt with Kody and he got me the best deal he can out of the book. He was there helping us the whole time answering all our questions and explained whatever question we had. his service was phenomenal. He got us the color we wanted even if it wasnt in thier lot. Also where do you find a sales person calling you on his day off to congratulate you. Or Team member asking you if you need help transfering your stuff from one vehicle into the new one. Kudos to him and his team.

Sophie Moeller

I can't even believe I am posting positive things about a car dealership but this was truly the best experience I've had choosing and buying a car. I was given the information I needed, got help where I wanted, wasn't pressed into anything I didn't want and was able to make the decision best for myself and my family. I LOVE my 2016 Soul and keep coming back for maintenance because I like the service.

Dzu N.

From start to finish as a first time Kia owner. Jenny, Brian, Venu and John have been a pleasure to deal with. They answered my questions with quick responses and overall the experience just seemed right versus the competitors. They were all warm and welcoming from the get go and I look forward the services they provide in the future.

Tannia Ellingham

I am in the market for a new vehicle. The whole process has been extremely frustrating, than I went to Kia West and dealt with Shayne Sharma and Garry Francis. Wow! Such an exceptional experience! Knowledgeable, friendly, and didn't make me feel pressured. Making my decision to do business with Kia West an easy one!

Greg Lamarre

Can't thank my Kia family enough for my new Kia Niro. Very professional, and friendly team. I would definitely encourage anyone who wants a safe, economically sporty, and luxurious car, to purchase one from them. Everyone treated me with courtesy and respect as they seamlessly moved me into my 2nd Niro purchase. They are happy, and I am happy!

Darryn Walton

This was my first time purchasing a vehicle from a dealership. And after multiple offending , frustrating and down right insulting dealership experiences i went kia west in coquitlam .From the very first i terraction with one of their staff to multille different staff members .I would easily state that their inter personal professionalism as well as their ability to give you as a customer a sense of calm comfortability that made my process as a customer one of the best interractions with any business in my life of 45 yrs .. i ended up purchasing a 2021 sportage and was given a vehicle and finace package that was above and beyond any other dealership i dealt with....the staff was amazing n on point in every aspect of my process with them ...i would personally like to thank jason mcburney my salesman ..shane sharma finacial manager ...pavel boris ..sales manager and zoltan szabados my icbc agent on site...i would hands down without a hesitation recommend this team of professionals that allowed to walk iut the door satisfied and in no way feeling like i have ina negative experience ..a reliable vehicle that can fit budgets in this day and age is a hard thing to find ....go to kia west you will find what u are lokkimg for in every aspect of purchasing a vehicle ...Thank you again for one of the best sales and business experiences in my life...

vita ranoco

Just got off nursing school and I needed a car to bring me to point A to B to start my career rollin' but my credit score wasn't that good so not really expecting to grab one but Andy Lo did a great job assisting me and my husband throughout the process. Also, the finance team ( SHANE & ROBIN) did a lot of help too, trying to accommodate my financial capabilities.They have a great team to assists you with your needs. This is our second car purchase with KIA WEST, we've done servicing of our first KIA(Sorento) here and their service is above excellent. The staff are very friendly and accommodating not to mention their great option of free coffee and popcorn in their lounge lolz. Overall thank you KIA WEST, especially to ANDY LO for being such an awesome agent!! I'll recommend you to contact Andy if you are looking for a new ride from KIA. He will be of great help. We'll definitely go back to KIA WEST on our next car purchase in the future.

Ashley Altun

I was serviced by a young gentlemen named Jason and boy did I leave satisfied! He met all my needs, was professional and courteous and made me feel important. Im so glad I chose this dealership and plan to attend them regularly for service and any future car purchases. As a single mom, its important that I be treated fairly and not taken advantage of and Jason was extremely helpful.

Lori Miller

I couldn't be happier with the customer service as my son bought his first car! I am so happy we went to this dealership! Despite a mix up in some information, they understood my son's needs in terms of the money he could spend and worked to make this whole deal realistic and feasible for him! We are very happy! I would recommend this dealership without any reservation if you are buying a Kia or a used car.

Oli Grassi

How could anyone give less then 5 stars to this dealership? This place treats its customers like family!!!!! From the moment you walk in till you get a deal done and beyond that. We bought 2 amazing cars from here and got them financed instantly while other places declined us. Do you know this place let’s you drive the vehicle home even before you buy it or before they get you approved? This tells you everything about business they do. Also expect a discount whenever you show them your loyalty. I was living in Toronto for 15 years and I seen hundreds of dealerships but nothing like Kia West. They actually gave me faith in humanity and showed me there is more then just selling someone a car. If you live in B.C and you planing to get a vehicle either used or new this is a place to visit don’t even waste time on clowns you will find around advertising themself and lying to you. Kia West you have me as customer for life!!!!!!! You Rock!!!

Bartekcunada A

Ethan the sales guy is very professional and help me out what thing need to get done since i bought a used car from them. Even-though theres a difficulties from time to time but he handle it with patient and professionally. Big thanks to the general manager DaNE one of the easiest and coolest manager to talk with. Definitely will suggest to all my fellow and friends to buy a used or new car from them. Forgot to mention other manager Jason who help me as well about the car ( hyundai tucson preferred) give me a good deal with that car and i love the car. Thank-you

Maria Camden

Paid $5,186 for a car, went to reverse the sale, they ssid they can only give me 1500 back. If you are a low income parent. Stay well away. I thought they wete good, but the customer service is horrible. Only ONE nice lady. Id give zero stars. Response.. you guys scammed me. You didn't fix my vehicle, and there was damage from the car being on the lot. Why would I want to do business with a dirty dealership??

George Watson

From the moment I met Raghav Sing he was an absolute joy to deal with. He sat us down and just asked us (my wife and I) questions. Very professional. He asked us WHY we wanted a car, what our plans were, what we liked most about cars we've had in the past, why Kia, why, why, why. SUCH A GREAT salesperson! Once Raghav got into our world he was able to create a high trust relationship within a few minutes. It was a pleasure to do business with him. We didn't feel like a number or like we were in a "sales machine" at all. He even came in on his day off to see us when we were taking delivery of the car! I highly recommend connecting with Raghav (RV). It will make your car buying experience a pleasure instead of stressful! It's nice to have someone on your side when you are buying a car! His after sales contact and service is second to none. I expect him to be the sales manager in no time! I will only recommend RV to my family and friends moving forward because I trust that they will be treated fairly, with respect and valued!

Pet Pantry Davie St

We recently purchased a delivery vehicle from Kia West. Not only they were great greeting us but also they were very professional to accommodate our vehicle type and budget. Especially Ahmet Bulut whom helped us along the process was very courteous and took care of us in a very professional manner. We highly recommend Ahmet to anyone who needs a vehicle. Talk to him and he will take care of you.

federico posada

Have been dealing with kia now for just about 2 years and all I can say is thanks to Jason for helping me find the cars I wanted! Jordan for making the price and everything work out and robin for making sure the deal was perfect And getting us in our cars as well as all of the team at the dealer for making it feel like a big family as I often go with my son and everyone makes sure he has balloons toy cars or what ever they can find to help us district him to make our experience that much easier !!! Definitely would recommend anybody that is looking for a car to head there you will not be disappointed as they will make sure it works out in every way

Dongkwan Kim

Sorry for just 1 star but you deserve this. I asked 2016 Rio with quote and sales person said "yes. we have 2016 model. please visit our dealership." The price was OK. So, I prepare all the documents and visit this dealer ship for purchasing the vehicle. But, the sales person show me 2017 model and told they don't have 2016 model except demo(!!!!!). I asked what about the mileage. I was willing to buy test drive vehicle with reasonable mileage. However, They took over an hour for figuring out the mileage of 2016 Rio demo car(??? why it took so long??). Finally they said "it is 16000km"(!!!) and they tried to sell this "16000km" running car as new one. Yes, you guys gave me a little discount but come on.. for me, 16000km is USED car. Please, If you don't have, don't tell me "yes we have". It was not only waste of my time but also your time!!! FYI Kia West, I bought new 2016 Rio from other dealer today.

Marco Tozzini

I bought my car there because I really liked the car. Very disappointed with the sales team they pushed me and were quite unfriendly. I had a problem to my sunroof and I went back for the service: their are so slow that I was able to have my sunroof fixed at another Kia dealer still waiting for their call to schedule an appointment. I've seen some good people there and I'm sorry for them but the management is very poor.

Jessica Garcie

I had the best experience at Kia West Recently! I just purchased a Kia Forte 5 turbo car and I love it!! Eidan, Joel, Andy, and Jenny made me feel welcome and took the time to help me find the right car that would suit my driving needs. Their customer service exceeded my expectations and I can’t thank them enough! 11/10. I truly got royalty service walking into the dealership and even after leaving and driving off in my new car! I will be referring all my friends and family members to Kia west! Thanks guys!! I’m so happy with my car!!

michelle kask

What an amazing experience, Brian the sales guy, Shane the finance guy , Jenny elezian Noah , if I need a car everyday I would go to this dealership.love you people.

Harvey John Lozada

Thank you Jenny for all the help and extended assistance that you provided to us. Making my first car purchase in Canada is worth it. I believe I made the right choice by choosing Kia West. Shout out to Marco my sales person!!!!!!!!

Ankit Chaturvedi

We just bought a used car, our first car in Vancouver and I can't say enough good things about Raghav. For most people buying car is not an easy option, specially when it is going to be the first one in family, but right from the beginning Raghav was patient enough to listen to our smallest queries, questions. We got a fair price and overall extremely happy with the experience we had at Kia West .If anyone around me is looking for a new or used car, I will not hesitate to point them towards Raghav and the team at Kia West. Keep up the good work.

billy ste

Came in to swap into winter tires. Due to a car trade on they no longer fit. My service advisor Eiden Joss went above and beyond for me. Its December my funds are pretty budgeted out so I couldn't afford new tires. Eiden Joss found a solution for me as promptly as he could without it breaking my bank. I honestly can't say enough how calm, collected and overall a pleasure he was to interact with. This place is lucky to have someone as him. Keep up the good work!

Rai Deep

Bad service, they lied about car warranty , when I asked them about my car is warranty can cover it they said yes and after they give me bill they put hidden charges which I was not aware about those charges Very bad service

Kangsan Park

The worst dealership I ever met. Especially one of Korean dealer J. I bought my car here but I really regretted. He never answer my question and ignored my phone calls.

Stefanie Armstrong

Tyler, Dane and Cory are absolutely Rockstar! They made magic happen ! I was quoted a 14% interest rate at another dealership, but they blew that out of the water with a 1.99% and they went above and beyond. If you need a car or a Pokémon card they are the guys to see! Thank you.

Diane Singleton

Recently I bought a Sorento from Kia West. I found the salespeople very professional and did not make me feel pressured. When I went to do the financing I was very pleased with Tony the Business Manager. Every detail was professionally dealt with and it all went smoothly. I would not hesitate to recommend them to my friends and associates. Well done Kia!!

chris perry

So I have finished my second new vehicle purchase in as many years from Kia West. My first brand new car purchase in my life was from Kia West. I left feeling dissatisfied about the deal overall. I am however glad that I did not give up on Kia West. I took my now beloved Kia Forte in for recall work, and while I was there I did decide to look at the stock they then had available as the Forte was not able to do what I needed it to do space wise. So I checked out a 2018 sportage AWD. Jen a wonderful sales associate approached me and listened to my story about my past experience with Kia West and through her all the management team heard of my experience as well (thanks Jen). However I am not a happy camper with this dealership. I was able to get all my oil changes included with my purchase however the very first time I set up an appointment the arrangements made were not honored by Kia staff. Needless to say I've been paying for my oil changes as I will not give this dealership 1 more second of my time or return business. I would rather pay for my oil changes then be hostage to Kia west's sloppy practices.

Carl Steffens

I went in to chat surrounding a few questions I had about my Kia. Was forgotten about by customer service. On top of that counted at least half a dozen employees without masks or masks pulled below their chins.

John K

I came into Kia West a couple months ago looking for a used car. I left the dealership 2 months later with no car. Here is my experience: Gun was my salesman and he was accommodating and friendly throughout the entire experience. Initially wee found a car that suited my needs but there were transmission problems and I had to return the car. Kia West would not give me my money back at this point and claimed that I had to go through with a car exchange. Fair enough. They did provide me with a rental car for about a month and a half but the experience during this time can be described as anything but pleasant. I was called into see the sales department about twice a week to solve the problem and was left to wait for 2-3 hours at a time while they were doing business with other customers (mind you, after an appointment had been made in advance) and shown cars which were not anywhere near close to meeting my needs. The main problem I had with Kia West was trust. I was shown a car by the salesman that apparently had no previous damages, but the finance manager told me that there were $9000 in damages. This is when I knew doing business with this company was not going to work. After much wasted time, energy and inappropriate altercations on my part, I finally got my money back. However, they are still holding a $100 deposit which they took from me and are ignoring my emails which I have written to the company. I went to Pacific Honda on the North Shore and got a car, hassle free, in 1 day a week after my experience with Kia West. I rarely write reviews but I feel as though every potential customer deserves to know the unprofessional and dishonest manner which I was subject to here at Kia West. Their code of conduct is extremely unsatisfactory and I personally do not recommend coming here at all.

Jonathan Leskewich

Excellent!! Thanks Kelly and Steve, you were both awesome! My Van had a clunk in the steering/suspension. Kia quoted me the repairs and did the work. However, the clunk was still there. They apologized and gave me a loaner car. Then they proceeded, at NO CHARGE to me, to replace everything that could possible make the clunk. They never once asked for more money and in the end my Van feels brand new. You could not ask for better service than this, especially for a difficult repair like mine!

Sundy Nagai

Very unethical and fraudulent tactics were used by Brad at Kia West’s finance department. We drove away with a brand new Kia Niro EV on Sept 26th, financed under my name and my partner’s name. We were very surprised that my partner was approved for financing because he became a Permanent Resident just three weeks before, so he has ZERO Canadian credit history. We asked Brad how it’s possible that my partner is approved for a loan. Brad’s response, “I’m just that good at my job”. The next day Brad calls and informs us that my partner was denied financing because he didn’t have proper Canadian ID. He is still waiting for his PR card so we decided to put the financing under my name only. In the comfort of my home I was able to look closely at the new contract and I was very surprised to see that there was false information about my employment and income. It said my gross monthly income is $6500! I believe that at the dealership we signed the same document without reading it. We were not given a copy of this form. I understand it’s common to lie on loan applications, but in our case we were completely unaware that Brad put false information. By signing this form we were committing fraud. I refused to sign the new contract and asked for him to find a legal option to finance. I wasn’t going to write this review however, a Level 2 charger was included in the purchase of the electric car. It is now November 9th and we still HAVE NOT received the Level 2 charger! Also, we live on Vancouver Island and negotiated the price by phone and text messages. When we went to the dealership and sat down with Brad he told us someone made an error on the price. Whoever did the calculations forgot to add luxury tax and we would have to pay more for the car?!?! You can imagine how furious we were. He wasted half an hour of our time trying to get a couple more thousands of dollars out of us. Of course we refused to pay more than the price we negotiated, but I’m sure this tactic has worked on others. When we was trying to sell us a 5 year extended warranty, I asked if we can buy it later. He said yes but it would cost more. He lied. We bought the extended warranty for $3240…and cancelled it a few days later after we did research about the warranty and price. There are many Kia dealerships in the Lower Mainland. Please avoid Kia West in Coquitlam. *******Update***** We have been contacted by Kia West and they have sent us our charger and they have found us legal financing.

Reynolds Pravindev

Bought my Toyota Camry here and this is one of the best dealerships I have come across. Their staff are 100% professional. Mr.Aden, the sales associate and his manager were very helpful and helped a great deal. Would recommend this to everyone I know who is planning to buy a vehicle.

AMRIN SATANI

RAGHAV SHOULD BE YOUR GO TO PERSON!!!!Something that I never planned on doing. Lol. I just went to get the quote of my old car and I ended up buying a BRAND NEW KIA K5 2021. All thanks to Raghav and his team. They didn't force me into sales or anything, they just made the deal and price soooooo tempting that no one could dare to refuse such a great deal.. they put cx's needs before money I THINK! AND THAT'S THE DEALERSHIP you should go to if u wanna buy your car. With my personal experience, they don't try to rip you off throwing extra stuff and charges in there, they respect your decision and listen to your needs and based on they, they offer you something that might meet ur expectations. Highly recommended. I'm probably going there again soon to buy my 2nd car for my sister.

DPG

Recently bought a pre-owned car from here. They took care of me with every step. In particular, thanks to RON CHAND. Great sales associate!

Kyle Nelson

When we bought our brand new van from Kia West in Coquitlam we were offered free oil changes for life. But now it seems that every time we call for our oil change we have to call days in advance to get an appointment. When we do come for an appointment how can an oil change take 2 hours? At Mr Lube you drive in, drive out with no appointment. Kia needs to keep 1 service bay available at all times for oil changes and simple maintenance requests. Unacceptable service. Amendment - since this post we have received a lot of love and attention from KIA. The service manager did a great in person follow-up during our next visit. He seemed genuinely concerned about our customer service experience. The service was done in a very timely manner. Thanks guys for taking feedback seriously and exceeding expectations during our next interaction!

Namrata Patil Thandi

I just picked my Kia Niro from them today. It was a beautiful event and experience and I also won a TV in the lucky draw. Ashish was our salesguy and he did a great job of helping me finalise my first car and giving us some good deals. Overall an extremly memorable experience.

KJ Stan

The sales and financing team at Kia West truly went above and beyond for me and my unique situation. With their patient and knowledgeable help, I left with a vehicle that suits my needs and budget, but even more importantly, a feeling of being treated with respect, honesty and human-to-human decency. I left with a great car, but also a smile on my face and a feeling of being treated uncommonly well. Simple, old-fashioned, honourable business and service. Thank you, KW, for giving a first-time car buyer and regular person a great experience. I highly recommend this businesss. Absolutely Five Stars.

Thomas L

My Sales person, Matt was very personable and helpful. All in all the experience was great. I would go back to them for another vehicle. I feel i got a better deal on the 21 Niro EV, than the sister car - Hyundai Kona. In the end the Niro EV was a better fit for me.

Tania Schlutter-Wong

Fei was a great salesman, very helpful. I didn't feel pushed or rushed. I ended purchasing a 2020 Kia Soul EX Ltd. And love it. The process was quick and went smoothly. Looking forward to coming back to have it serviced.

Scott Walter

Hi all, I met with Chris (Manager of Internet Sales) after inquiring about a Rio. He sent a shuttle to pick my partner and I in North Van and set us up with a an awesome car at an affordable price. I'm having my car detailed later this week and will be able to comment on the service department soon! Thanks again!

Maria Hermoso

If you're looking for a place that'll put you and your needs first, this is the place. We gave them a run for their money and they managed to do some magic and made sure that we left the dealership happy (and in my case, with a brand new car)! Thanks again to Fei and Andy who were super helpful in finding the car that fit all of my needs, finance manager Corey who was able to pull some strings for me to get the best deal possible, Rachel who made the insurance process pain free and, of course, managers Noah and Jenny who guaranteed we were taken care of every step of the way, even going as far as checking in personally while running around the showroom! I cannot recommend you guys enough, thanks again

Mariam Demian

I'm so glad I ended up at Kia West. I'd sent in a message inquiring about the price of a vehicle, got a call an hour later and drove off in that same car that same day. Noah helped me make it happen and made the nerve wracking experience quite painless. Noah also made sure I got my old car back to my house the next day and that the previously owned vehicle I purchased was detailed, cleaned, gassed and ready to go. Thanks!

Anfal Mushtaq

I had my dealings with Faye at Kia West and he was amazing. He dealt with me in a very friendly manner, answered all my questions and helped me with everything. Definitely recommend asking for him whenever you are on the dealership.

Perry Mak

They are awesome! Got almost instant email replies for my emails. Very efficient, get everything done quickly. Super happy with the deal as they pay me well for the trade in. Got a great rate for finance as current KIA owners get 1% off. Got my Telluride SX Limited on May 9th and it has been amazing. Especially the head up display, super easy to see my current speed. It also displays the speed limit (showing playground/school zone) During navigation, it will also show which way to turn, distance to intersection. IMOP it works better for me than my wife's VW Atlas digital cockpit since the Telluride's HUD image appears to be further, beyond the windshield, at a higher position. (Less work for my eyes) Also, at night, the digital cockpit is kind of bright for dark roads. A big thanks to the team at KIA West

SALtheMERMAID

Wow I never thought buying a car would be so much fun! I had such a great experience buying my first car from kia west! Silver my salesman was so funny and energetic and knowledgeable he showed me all the safety features first wich is very important to me! He was able to answer all my question! Noah the sales manager was super polite and attentive! The finance department was when I had the most laughs!! Shayne was able to help find out if we could make my dream car a reality! Overall super happy with my experience and in love with my 2021 Kia seltos and would highly recommend Kia west to anyone looking for a new vehicle!!

Cesar Rodriguez

The seller was very attentive and nice with us but insurance guy didn't have best customer service. Also I didn't feel safe during my visit because people inside is not using face masks and keeping safe distance.

David Henigman

Had a fantastic experience with Ryen this week. Very personable and I never felt like he was pushing anything on me, while explaining features of the cars we were looking at. Wouldn't hesitate to purchase with him.

elahe tavakol

Well I don’t recommend here at all , if you want to get confused and feel bad try your chance! I had the worst experience for dealing with them. In the morning I called them and talked with a sales person and he said you can come and I will give you the offer you are asking. I went there, There were no welcome person and we stand in front of the door waiting for someone to come and talk! Then we said the model and ask for test drive and price and…. I wanted to test drive two car and I asked by phone and the sale manager said sure we have plenty of cars come! But they provided one car and the second car only manual was available that for sure was not something that I was searching for and the test drive is not the same! It was first bad impression The second was when we started to talk about the price and negotiate it, then guess what The sale man was just hearing me and now he said I do not have any offer for you!? What you accept my offer in the morning and you said you can give me! Then he said let me check with manager , and he came back and said if you have the offer from somewhere else go and do your shopping there!!!! Oh man so why you didn’t say that in the morning! Why you couldn’t tell me on the phone The last try was when I asked him what he can offer me And he just came back and said an extended vip package or $xxx ! Also I want to mention that you cannot trust their prices on their website for example their price on the website is $21k then when you go by person they are asking $25k! And if you finance 0% it will go up to $27k! I will not recommend here I prefer to pay somewhere that explain exactly the price and be honest if I negotiate on the phone they stick to their words! Sorry but I am not impressed with customer service and I wouldn’t recommend here!

Rodney Hall

I sent my mom in to trade in her 10 year old Kia Soul. My thoughts were that they probably wouldn't give her a good enough deal to get the new Kia. Well I was wrong her salesman Andrew was so great a looking after her and ended up getting her into the 2021 Kia Soul. From start to finish with a couple chats over speaker we were well informed and felt good about going ahead with the deal. This is her second Kia Soul and I am sure not the last Kia. Again thanks for taking care of my mom and the great deal. Highly recommend anyone looking for a Kia to go here. Sincerely Rodney

Jaime Cleary

My forte koup is the first new car I have purchased. While the staff was friendly and helpful during my initial purchase, as soon as the deal was done the customer service I have received since has been utterly terrible. It has been a year since I purchased my car and despite NUMEROUS emails, phone calls, and dealership visits I have been unable to obtain the secondary key. Dusty has been extremely rude and aloof, completely unhelpful, and is always full of excuses with no results. For something as small as a secondary key which is owed to me in the first place, Kia West Coquitlam has lost me as a customer. My car will be taken to a different dealership for services and I most certainly will never do business with this dealership again nor recommend it. With a good dealership they understand that the relationship begins after the customer drives off the lot and this is something Kia West has failed at.

Caitlin Wilson

Thank you Kia West for helping me find the perfect SUV! Raghav was an amazing, kind, knowledgeable, and no pressure salesmen. He went above and beyond to make us happy and comfortable. …

Ali Demi

This is the third time that I am dealing at Kia West, and I am delighted. Noah and Ron were amazing and tried to meet my tight budget. Robin at the finance office was accommodating and did his best to make the numbers work. I couldn’t believe that they went above and beyond to fulfill all of my requests. When you enter a car dealership, you usually expect a talkative salesman trying to persuade you into buying a vehicle, and their hand is always closed blah blah. Well, I never had this feeling at Kia West. There was a Kia dealership near my home, but I was always disappointed and drove 30 km to close the deal at Kia west.

Nick Gottlieb

This dealer practices all the stereotypical predatory sales tactics that car dealerships are famous for. It's bad to the point of caricature. Here is a play-by-play of our attempt to buy a used Honda Fit there. -- the "sticker price" for a 2015 Honda Fit EX with 60,000km was $24,999. It turns out that's pretty much the max you can pay for a brand new 2017 Honda Fit EX with all the options. -- they repeatedly asked if we were trading in my truck, despite me being very clear about *not* wanting to do that -- they insisted multiple times we test drive the car before they were willing to give us a more realistic price. I insisted we not do that, but it took a lot of back and forth before they agreed. -- they tried to show us other cars even though we were very clear that we're only interested in the Honda Fit. -- in order to get an actual price, we had to go inside, sit down, and fill out a form with our personal information and SIGN A DOCUMENT reading "I am willing to buy this car right now if the price is right." Obviously there's nothing binding about that, but it's a bullying tactic used by sleazy dealerships to try to intimidate you into the purchase. They also took my driver's license even though we weren't going for a test drive. -- when going to get the price, the salesman wrote down "features" that are standard on all Honda Fit EXs of this year (the car we're shopping for) -- "big touch screen, Lane Watch, backup camera" as though those were unique bonus features that made the car cost extra. You literally cannot buy a Honda Fit without a backup cam at this point. In fact, backup cams have become an industry standard and I think there are very few cars from any manufacturer that come without them. -- they came back with a price still $2000 higher than comparable Fits at competing dealerships (including prices publicly listed online) -- when we tried to leave, they forced us back inside because they STILL HAD MY LICENSE. -- the "manager" then told us he'd call the "owner" to see if he'd be willing to sell it for closer to what we thought was reasonable, but insisted that the price they'd given us was already "less than they'd paid." Car dealerships -- and, particularly, sleazy, bullying sales tactics -- are outdated. I'd encourage everyone to avoid dealerships that refuse to give a reasonable price over the phone and I regret giving Kia West a try. If you do go there, do not allow them to intimidate you and only make a purchase that makes sense for you at a reasonable price.

Supreet Singh

Very nice experience at Kia west. Raghavdeep Singh should be your go to person for any car deal. He helped me find a perfect ride for my budget and needs with a great trade in value for my current ride. Really thankful to him for being crystal clear on all steps and giving me the best deal available in the marketplace. Overall it was a great experience and i hope they keep on doing the good work. Cheers!!

Caitlin MacDonald

Fantastic customer service. Just bought my first car from Adam and the team. You won't be in better hands anywhere else: I was so nervous but they were lovely and welcoming, and Adam took the time to explain everything to me in ways I could understand. Would recommend to anyone looking at a new or used model to check with Adam and the team first!

Chang Xu

I'm looking for a used car online and saw West Kia has one which is exactly I want. But no price, no mileage. I'll feel good if you guys post either one. But hey, I'm not interested anymore coz there's no point I spend 30 min on the way to take a look, and I feel you're hiding something as you don't post any basic info on any of your vehicle. I'm sure that I'm not the only one feel like this. You hiding the price and the mileage, which means you may hiding the possible issues on the car. I'd rather to spend more money to get a car with clear info.

claudia navarro

Kia West is amazing! The staff are extremely knowledgeable and go out of their way to make you feel like a part of the Kia family. Would definitely recommend to check them out if you are looking for a vehicle!

Dena Jackson

I have never recieved such great, professional care at a car dealership as Kia West. Steven was knowledgeable, genuine, low pressure, and an absolute delight to deal with. My experience dealing with him, and the other folks at Kia West was 10 stars, but sadly Google only lists 5!

Lowell Kingston

Daniel was awesome. Went in to just to look for a family vehicle and ended up putting a deposit on a new Kia Carnival. UPDATE due an unexpected delay (Carnival shipped from Korea with out rear window tinting) we finally received our first LUV vehicle. It was worth the wait. Great ride with awesome features. Thank you Daniel and the Kia West staff!

Gyula Gulyas

We bought a new Kia Sorento and absolutely love it! Our sales associate Jeff was excellent. He was very patient and courteous with us and he was very knowledgeable about the product. He answered all our questions and addressed all our concerns. It was a great buying experience. Venu from financing was absolutely wonderful, as well! Highly recommended!

Philip Cheung

Did not have a good experience. Inaccurate online pictures, moldy interior, incorrect Carfax, false information about the vehicle. Pictures were inaccurate. Actual car had cloth seats instead of the pictures leather ones. It's been a month since I saw the vehicle and the pictures still haven't been updated online! The car had mold everywhere: seatbelts, seats, in the trunk. Not really forgivable given I gave them a couple days notice informing them that I was going to come and see the vehicle. I put an offer in and they then told me that the Carfax provided online was incorrect. Turns out the vehicle was not accident free like the online provided carfax said it was. $5000 damage and the salesperson said it was because the sensors had to be replaced and that they were expensive. I did my research on the vehicle and I know that it doesn't have sensors. Not a good experience. Ended up purchasing a vehicle elsewhere.

Dean Isreb

A big thank you Amanda, really great buying experience. We'd just landed from Australia and went in with a brief for the kind of second-hand car we were looking for. Amanda and the team presented us with lots of options for our price range ... and they weren't pushy or sales-y at all. Friendly, patient and lovely to deal with, highly recommend.

Al J

Johnny is the G.O.A.T! Appreciate it for the great service. updated: It was supposed to be a 5 star. However it is a 2 star now. Why? I took the car in over a week ago for fuel pump and some other issues. 2 days later the service told me the pump was replaced. I took the car home thinking the issues were fixed by replacing the pump. Few days later the issue came back. Long story short, brought the car back in today. Found out the fuel pump was never replaced, the parts is still here and was never put in. Why? I surrendered my car for 2 days, with no loaner car provided to me, and kept telling them to take their time, and all I got in return is this? I think the people here are very nice, the salesman, the service reps. However I am really disappointed this time.

Edward Desaulniers

Huge Kia dealership with a massive service department. I did not buy my Kia from Kia West however I had it serviced here. They charge the exact same rates as the other dealership I normally go to. But do to COVID they are not washing cars after the service so they reducing the PDI by $100 and the service fee by $15 so you get it washed elsewhere. JUST JOKING...NO reductions in fees and you get your car back dirtier then when you dropped it off. In my case (white car) a huge grease smug on the driver side backseat door. Realistically I may go back since I was able to get in quickly but it will not be my first chose. FYI the other dealership is still cleaning during COVID, which is totally insane since everyone knows you can not get COVID from dirty cars. Also service customer service is great and car selection is impressive.

Jason Brauer

Fantastic service from Matt and his team at Kia West Service Department. Kept me updated through out the time my vehicle was with them, and finished earlier than expected! Great job to everyone at the store!

Chun Ho Lau

Great place to buy cars with great deals. They take care of you. We dealt with Terry. Best salesman I’ve come across with that ‘looking after the customer’ touch. Also their service dept is the best. They really look after you. Ask for Tyler he’s amazing. He follows through with everything.

Christina Pronger

Every experience I've had with Kia West has been positive. The staff are always friendly, professional, and create a comfortable atmosphere. Whenever I have a question, they are able to assist me quickly. I highly recommend this dealership.

Chin Hing Chang

Good upfront service as reps are eager to get the sale. Follow-up and expectation management is lackluster. Sent multiple messages regarding some outstanding IOUs and never heard back. -Car was a demo car, 2nd key was missing. -Brochure listed luggage net as available with the EX model, rep told me that I could pick it up when I came in next, I was informed that it was an add-on accessory from the other reps I spoke to when I came in.

Emmily Eckert

Cannot say enough good things about my experience here! Chris (sales rep) was so great! He made what was a nerve-racking situation for me, very easy and painless and I left feeling happy and excited about my car! Also, in love with my new Sportage!!

Mark Efremoff

Terrible service, whenever we bought the vehicle they promised to take it to mechanic change and fix all the problems, once we signed the papers and bought the car we were told to come in next day. So we did, and to our surprise we were greeted with a "sorry we have no courtesy cars available as well as our mechanic is busy right now" we kept calling back every day for 2 weeks with the same answer every day. Complete disgusting people, lied and manipulated my single mother just so she buys the Van. Once I had a look at the car as a recreational mechanic I found so many issues with that vehicle. DO NOT USE THIS PLACE DO NOT BUY CARS HERE. COMPLETE SCAM. all of their positive 5 star reviews are from customers they offer you a discount if you write a good review.

Raccoon Noodle Soup 넉우리탕

Beware a Korean dealer name is Jin Lee. Before selling a new car, he will tell you he can offer all of maximum discount benefits and promotion; but once you pay deposit and sign up contract, no longer it work. he just provides only basic company's discount program and doesn't guarantee any additional discount (He does not authorize to access any additional discount) Before signing up contract, make sure talk with KIA Finance manager what discount benefit you could get from this dealer shop. Don't lose your advantage.

Anhad Randhawa

I went in to view some cars at Kia West. I explained my budget to Raghav and he was able to figure out best deals for me. Raghav managed to get me a used Kia Soul within my budget and I love it. I am thankful to the team of Kia west and especially Raghav for taking care of everything and getting the car ready the same day. I was in and out within few hours. Will be coming here again to buy another car in few months ! :)

Dalia B

I left my Optima to get my driving wheel fixed and i honestly have never received such a quick, easy, and reliable service from Ray at Kia. I was updated about any new status of my service and got my car 1 day later with it feeling brand new. I’m very pleased with the way my car feels and drives now. 100% would recommend, the staff there is very welcoming and always happy to help.

Vivek Sarvaiya

Just got my Tesla From Kia West and Traded my Kia. They gave me great Market value for my Trade-In. Thank You Noah, GM and Finance Department for wonderful experience. Me and My Family Friends visit Kia West too often for Our Sells and Service Needs. They treat you like a Family Member. Been with Kia West Family over 2 Years. Recommending 5 Stars to Kia West for EVs, Kia Vehicles and Other Pre-Loved Vehicles

Monita Cheng

Good customer service; courteous sales staff. But I'm not impressed with the Service Dept - I made appointment for oil change at 13:00. I arrived at 12:45 and checked in at the Service counter. My vehicle was not ready until 14:40!! They washed my car but without drying it. The entire car was soaky wet especially all windows!

Zoran Jeremic

STAY AWAY from this dealership. These guys are PROFESSIONAL THIEVES AND LIARS. They are trained to take money out of your pocket. They will try to achieve that goal by all means and they will not listen you as a client, as your satisfaction is not what they are interested in. They are pushing you to sign the contract without giving you all the info, even if you request for it. Five months ago I bought a Kia Sorento 2011 in this dealership on financing (72 months, 5.24% rate, 228$ bi-weekly). Unfortunately, during that purchase I failed to realize who I’m dealing with. They lied that car has one year factory warranty left, until I signed the contract, so I had to pay 2,100$ more for additional 2 years protection plan. They lied that they will fix the cracks that were all over the windshield, so I had to replace windshield from my own pocket. However, I decided to write this review because of my most recent experience that could be describe as worst experience I had in my life with any business. Last week, salesman Jacob called me to offer me great deal available for VIP clients only in the next three days. He told me that I can get the same Sorento model which is 2014-2015, without paying anything in addition. I would continue to pay 228$ for remaining 67 months and I could also get up to the 4000$ cash-back. He explained that they will provide for me 0% financing and make some other arrangements to make this deal, if I come during this special event. Next day I came for arranged meeting, and I explained the deal that Jacob offered me to another salesman which confirmed that they can make it. I spent four hours between salesman, his sales manager Patrick, and financial manager and at the end they offered me to sign the contract based on which I would have to pay 320$ for 84 months which is in total around 58,000$ instead of current 28,000$ that I have to pay. I was in shock and wanted to leave immediately since it was obvious that they wanted to trick me, and don’t have the deal they called me for. Patrick tried to convince me that it’s amazing deal they offered me, but I was consistent that I didn’t want to replace car 5 months after purchase and spent another 30,000$ if Jacob didn’t promise that deal. I insisted that I would not pay more than I’m paying right now and that is 228$ for 67 months. However, Patrick insisted that he can make that deal and asked me to leave my car there so he can try to sell it and get best possible price, and I can drive their car in the meantime. I didn’t realize that was strategy as he was hoping after driving their car for couple of days, it would be easier to convince me to accept their terms. Few days later I called a salesmen and he told me that it was approved to have a 0% rate and I will pay exactly what I’m paying now, 228$ for 67 months. When I came to the dealership Patrick confirmed that I got the deal he promised and I just need to sign up the contract. After 10 minutes with another financial manager, I realized that the contract they want me to sign is almost identical as previous one. Three different guys were trying to convince me that they offer me an amazing deal, that there is no difference if I’m paying 270$ for 96 months or 228$ for 67 months, etc. At the very end, their top sales manager came to the office and he finally admitted that they are not able to make such a deal, and said it was a mistake. However, I can accept that one person made mistake once, but they were all repeating the same story over and over again for the whole week. After much wasted time, energy and frustration, I finally left their dealership. I never wrote negative review for anybody, but I was so frustrated by unprofessional, dishonest and disrespectful staff that I decided to write this review in order to warn other potential customers which kind of people they will deal with here. I will definitely never go there again, and I wish I have never come to this dealership.

Lawrence Egan

Thanks to Ron, Corey & Noah for all the work they are doing to make me a happy customer. My experience is very unique in that I bought a new 2021 but it isn’t working for my family. They have been very open to providing me options for resolving issues, even to the point of potential return to an older model; which is extensive paper work to my understanding.

Abdul Razique

Kia West Coquitlam offers exceptional customer services. Thanks to the management for turning Kia West around. It currently stands as one of the best dealership to get your dream car. A welcoming place with highly experienced and friendly staff who will make you feel home. Just do some homework on your trade / purchase and leave the rest in their capable hands. They got a huge & diversified car inventory and offer some of the best deals available in town...strongly recommend...

junior onofre

We just traded our used car, and they offered us a fair appraisal on it. Everything went smoth and without surprises or hicups. Would buy from them again.

Justin Taylor

Had a great experience! Ethan was very accommodating and honest. He got us in the vehicle we wanted.

Kenneth James Finch

It's a pleasure to give a great review about this dealership. Friendly greeting from John in the lot, followed by a relaxed no pressure test drive together. Immediately made a great connection with Sales Manager John, and this continued even after sale was over. Tyler in finance was thorough and warm in explaining everything we had questions about. Never felt pressure at any point, and will definitely look for my next vehicle here first.

Tyler Delisle

Found a car online, contacted the dealership and was really impressed with the service I received via online. I was really interested in this one specific vehicle they had but I lived out of town and was already purchasing a classic car in the Lower Mainland and could not find someone to drive the second vehicle back to my house as I only wanted to make one trip. They told me they had a tow truck and would deliver the vehicle I was purchasing from them to my house for me. I was AMAZED at the customer service they gave me through the whole process.

David Metcalfe

Sketchy behaviour from service department. The staff regularly ask customers if they would like x or y service to be performed on their vehicle that per the manufacturer's recommendations, doesn't need to be done for a few more years. Trusting customers that don't know any better when it comes to vehicle maintenance will then end up paying for services that never needed to be done at the appointment. Shameful of these people to take advantage of people's trust like that.

Paula McKeown

Can’t recommend this dealership enough, it’s been our go to whenever we wanted to upgrade our cars and we’ve never been disappointed with the service received. Thanks to Gulpreet, Noah, Dane & Tyler we are now proud owners of three new Kia’s - there is never any pressure to buy and we never come away feeling like we didn’t get a great deal.

Anik Roy

Had an excellent experience here. I bought my first Kia Forte 2018 from them and then yesterday got upgraded to the brand new 2021 Forte EX. All the staffs were super friendly and helpful in making the deal final for me meeting up my budget and requirements. Special thanks to Tyler and Eidan from Sales Team and many many thanks to the Finance Manager Venu for her support throughout the whole process. I would definitely recommend this branch.

Paris (Alex)

Kia West was an amazing place to buy a car from! their service was excellent. I would strongly recommend Kia West to any of my friends or family. Not only was everyone nice and friendly they where easy to talk to! I love my new car and love Kia West!

Bruce W

Fantastic dealer! I am so happy for buying my lovely car from them. Their sales manager Jordon and sales expert Francis are very kind and easy to negotiate. They gave me an unbelievable good deal on both the new car and one I traded in. Highly recommend everyone to give KIA WEST a try if you’re shopping on the market for your next car.

kristina fanzega

I was highly impressed with the service here. Dustin was awesome and Shayne as well. I would not hesitate to send my family and friends there for their vehicle needs. A big thank you for helping me find a great vehicle at a great cost!!! **UPDATE**Bought another vehicle from them, they have been difficult to get a hold of to follow up with servicing that was needed. It has been several months and its like pulling teeth to get a response, highly disappointed as I was about to trade in, but now I won't be.

Charissa Moyen

Service here is always amazing. They are honest and let me know if i need to get something taken care of immediately or it can wait. I've had my forte for 7yrs and i've never had a problem. Keeping up with the maintenance that is suggested is key with any car but the service crew really go beyond. People that work there in sales are also very helpful. Myself, my mother, my boss have all purchased our KIA's there and I wouldn't go anywhere else.

Anne Danda Santos

Our Sales Consultant, Bill, was absolutely stellar. The day began with my partner calling Kia West with an enquiry about a car he had seen online. By the time we were there, the car we were interested in had already been sold! Bill showed us another comparable car, but after checking it out and test driving it, we had some concerns. Bill listened to our concerns about the first test drive and in minutes, lined us up with a beautiful car that fit our needs and budget perfectly! Bill was patient, attentive and professional, even though it was a busy Saturday on their sales lot. We thank Bill for a great customer service experience, as well as the professional and amazing staff at Kia West!

Dave Murphy

The sales and service staff at the dealership are just excellent. Joe answered all my questions in a concise way with no BS and the whole sales process was friendly and laid back with no pressure. Dusty was very helpful and went above and beyond in getting a minor post sales issue fixed. Tony was very good at explaining the purchasing and warranty options and Ken in service was very easy to deal with and made my first service trip a pleasure. All in all a very friendly and professional team that were a joy to work with.

Bee Norbury

Wanted a better commuter vehicle for me and my girlfriend that was good on gas. Came in to KIA West and was greeted by Brad as we went in. He was open, friendly, funny, awesome and very helpful in getting what we needed. We did have some issues with finding financing for the newest model that we were first given. Then they worked hard at finding a vehicle that worked for us (one of the newer used models we saw in their inventory that we were first drawn to online that brought us in). Venu in financing helped up get our monthly payments that worked for us, as well as the sales team manager Corey helped our awesome sales rep Brad get us exactly what we needed. All round amazing experience and awesome people. Really happy and amazed with the quality of service from everyone we dealt with here. Highly recommend!

Anna Sky Dancer

I had the most caring customer service here of all i've seen in car dealerships. I had an issue with my KIA Soul that I had not even purchased with Kia West, but they looked after it, coordinated with Kia Canada and provided the absolute best service ever. Thank you so much Dane (general manager) and the Team!

Behshid Z Foadi

Love the team at Kia West. Just bought my second vehicle from them and Adam, and Dane, and Mo were so great to work with. Definitely recommend all three of those guys if you want straight answers with no fluffy distractions.

Norman Zhu

Just wanted to give a shoutout to Joel and Mo. They gave me such a great deal on a Telluride, but unfortunately I had to go with a Palisade as I liked the features a bit more. Sorry we couldn't finish up the deal guys. But you 2 were very great. I felt so bad having to cancel the deal. You guys provided friendly service all throughout the whole process, from initial meeting all the way to when I told you 2 the bad news. Would love to work with you 2 in the future and will recommend you 2 to others. Thanks again for everything!

Ob Zg

As a robotics engineer, It is rather difficult to find a salesman who can discuss vehicles to such a high technical level with truly meaningful insight. That's why Jonas, a salesman at Kia West, was not only able to keep up, but exceed my expectations, in terms of technical knowledge and understanding of different vehicle options I was interested in while also making the experience stress free and exhilarating. I was finally able to find a vehicle that met my standards thanks to the brilliance of Jonas.

Scott Morrison

Had a fantastic experience working with Eidan today! Highly recommend him for any of your Kia needs. ????

ogechi nwatu

It was a pleasant experience I had with Jason Mcburney his salesman skills are out of this world, his is friendly and showed seriousness at his job through his follow up to ensure I bought my car from his dealership. Marco on the other hand was quite helpful with showing me the cars and road testing it with me, he is down to earth. Venu did help in getting me a good deal with my bank and Joel gave me multiple options to choose from for my car insurance. Overall, this above mentioned names are great teams to have for sure. Is definitely a 5stars experience for me. Great job guys, I will recommend this dealership to my friends and family. Nancy Nwatu

Edgar Guerra

First of all, I want to mention Cris, one of the managers of Kia West and Joe from the service department. I want to thank them for the time and patience to get the vehicle ready. I decided to get a vehicle from Kia, primarily for the great and awesome customer service I received from them. Obviously, every scenario is different from the perspective of a customer but I have to say that they work with you and for you even though sometimes there are requests and outputs that they can not control. Overall, they’re great!!! I’m enjoying my new vehicle and all it’s features and accessories.

Cassi Q

Kia West (namely Raghav and Shayne) went above and beyond for my husband and I. We really appreciate how patient and understanding Kia West was while we worked through some things out of our control during our refinance. This is our 2nd time leasing through Kia West and we have no doubt that we will be back in another 5 years to do it again! Thanks guys for all of your help and support. PS- I LOVE my Telluride!!!

Cabree Van Beest

I had such an amazing experience purchasing my “new” Kia Niro at Kia West. It started when I reached out through CarGurus and Jason from Kia West replied with info on the cars I was inquiring about. I’d made an appointment to take a test drive last Friday night at 7pm. When I got there I was greeted by the most friendly and inviting staff. When walking in, it was literally the busiest dealership I’ve EVER seen. There were so many people! I sat down with Raghav who asked me a few questions and had the car brought to the door. No wasting time, so simple. He walked me through the features of the car, what I was getting into. I took it out for a spin and truly fell in love. When I got back we started talking numbers and figuring out what that would look like, including financing. After some laughs and sushi, I was sold, lol. Venu in financing was so delightful to work with. She took every ounce of stress I was feeling and threw it out the door. She walked me through the process with comfort and ease. We didn’t leave until 10pm!! Next day the car was detailed, fuelled and ready for pick up. I came down with my family, who was also welcomed with open arms. Their insurance staff was super quick, I got dealership service records and carfax without question. I truly felt like they went sideways. Not once did I ever feel like I was being taken advantage of. This morning Raghav even called me to follow up with my purchase to make sure I was still happy. Asked how my drive home was. Who does that!?!? So personal. If you’re looking for something new or used, please be sure to check out Kia West. They’ve got the biggest selection of vehicles in all price ranges. There’s bound to be something just right for you. Be sure to tell them you read my review!!

David

I have now had 3 Kia Fortes from this dealership and each time I’ve been there, they have always been welcoming and worked within by budget. Most recently Shy was a great help and never felt pressured or rushed. Left with a new car, again. Thanks for all the help Shy, you are great.

Elise Bryant

Didnt mean to buy a kia but happy I did. Stopped in to get directions, ended up buying a car. Noah and Mo helped me to find the car that suited my needs and abilities perfectly. Couldn't be happier with their sales and service team. From start to finish great and pleasant people. Thank you for everything. ???? You have a happy customer.

Gary Lowther

If I could give no stars I would. Too make a long story short. Bought a 2016 Soul EV brand new from dealership. There have been multiple issues with vehicle from not charging properly if at all. The last time it had to be taken into shop (and stayed there for more than a month) it would lose power when trying to accelerate. This was a huge safety issue as my wife did not even want to use the car as you can imagine trying to make a left turn and the car stalls, t-bone waiting to happen! Im am going to estimate that this brand new vehicle that we purchased with the extended warranty and service plan has been in their shop all together in time for close to 2 months if not more, if you add up all the times we have had to bring it in. Dont even get me started with the brakes as every time it goes in for service from when we first got the car, we explain to them that the brakes make a grinding noise when in reverse. We get the same answer that this is normal. (Really for a brand new car!) Kinda strange as a friend of ours has the exact same year and make, a 2016 Soul EV, and his does not do this. Bought an EV to save money for gas but when they give you a loaner and you have to pay for fuel, it kinda defeats the purpose? Thanks KIa West for selling my wife and our 12, 8, and 4 year old children a lemon that no one feels safe in. Never again will I buy from this dealership or a Kia. Believe me stay away! *Update as of January 31st, again charging issues sometimes charges sometimes does so Annoying! Update: February 4th. i have called Andrew who is not in today. As for your reply that there were several attempts I see on my phone that a call came from Kia West on January 30th no message on my voice mail. Then one email. So not sure if this counts as several attempts. In your response you still have not addressed the facts of yes we are given a loner albeit gas, and the fact from day one we have advised you of brake noise when reversing and you guys say is normal. All the other new cars that I have purchased never had this issue but in your eyes a new car can doing this is normal?

Marjolaine Rose

Had a great experience with purchasing a used vehicle at Kia West. My experience was with Danny and his team and they were excellent in their customer service. My purchase was not without hiccups (not ones that would or could occur for anyone else- so not worth mentioning) but they received my feedback and took complete charge of addressing and fixing the issues above and beyond what most would do, which leaves me confident that others will not face the same challenges. . I would definitely purchase a vehicle from there again.

Lara Buzzi Strauhs Ferreira

Amazing experience and service. They were great on giving my rides to and back the dealership, getting a great deal, and making the car I wanted to have all the features I wanted. UPDATE: I am editing this review as an unfortunate situation happened. I still stand by the greatness of the sales team and the manager that assisted my car purchase. HOWEVER, my car came with defect (which is okay as mistakes happen and it was just aesthetic) and today when I brought to fix it and returned to pick up I was informed that more damaged had been done to the interior of my car and it would take at least 1 and half months to fix it. Even though I do appreciate the staff being up-front with the damage instead of hiding it, it is very frustrating that this happened by clear lack of care when handling the car. This gets me concerned as now I wonder what guarantees I have that more damage to my car will be cause when fixing it the new part. I am highlight frustrated and worried with the current situation and future repair. I have just reduced one star as I still appreciate the sales team and the up-front communication, but the service department got me concerned.

Andre Foksowicz

Great team here. So much energy and fun atmosphere. This team keeps it light and is one of the most transparent dealerships that I've come in contact with. No hassles here and they are always willing to make things work for their customers. No surprise that this store is #1!

Michael Ryan

Very clear and transparent with their pricing. We're willing to do everything to make a deal work after some very negative experiences at other Kia Dealerships. Highly Reccomend.

Michael Methot

Out of all the cars I’ve owned and all the dealerships I’ve had to deal with, this service department is the most organized and efficient. The software updates and recall/repair/replace notifications are always posted to my account as I book whatever service.

Raina Kim

I bought the 2012 Sorento two months ago. Less than two months ago, a coolant burst informed him of a $5,000 cost to repair.And Kia asked me to buy a new car. He said he would buy my car at a ridiculous price and I have to pay taxes again if I buy a new car.Kia is a big company.I trusted the company by its name.But they gave me a really crazy tip. Kia company is very bad. I heard that there were many repairs due to the coolant rupture. But this is the first time for me. They told me to pay $2500 to get repaired and I can npt believe this. I' m going to sue the dealer for introducing me this useless car and Kia. Kia made a mockery of its customers.I would advise against buying a Kia car.

Vincent Maddalozzo

High pressure sales, but that is there job! In the end I think I got a good deal! (Revised 2 July 2019) Upped my review from 3 to 5 as they repaired some damage to the vehicle even after taking it off the lot. We noticed some bumper damage when we got home, and took it back the next day to show them. They scheduled the car in for repairs at no cost to us. Really good customer service.

Kayla Meadows

Purchasing my new Kia through Kia West has been an amazing first time new-car-buyer experience and I am so thankful for them in regards to my trade in deal, price matching, extra's thrown in and their overall customer care. Big shout out to Jenny, Noah & Ethan for helping me get started to owning my new car! Cannot wait to get my Kia 2021 Seltos SX!

Sam Joshva Baskar Jesudasan

TLDR: Here is a summary of why 5 stars, excellent and professsional service team led by Andrew (will get to why that is important) and great sales team under Nova.I definitely recommed them for new cars and service. Now to unpack, not a month ago I bought a certified preowned Kia Rio at a big car dealer on Barnett Highway (between Falcon dirve and Lansdowne Dr). But even during test driving driving it I felt something wrong from the noise coming everytime I backed up. I am not a car mechanic so I told the sale person that except for the noise I like the car and trusted the sales person when he reaffirmed that its fully inspected and road safe. He said its proably rust on disk brake and if it does not stop come by in a couple of weeks. After 3 weeks and with persistant noise. Everytime I wanted to get the car to the dealer I bought, they just said drop the keys in and one of our technician will have a look. Never provided a clear time frame on when it will be looked at and when I can pickup. So I brought the car to Kia West for service check to get a second opinion, and they found that the rear brakes have seized and the car is not safe to drive as well the tire has completed worn out. I walked in to the shop and the mechanic showed the defect so that I can understand the severity of it. Andrew who oversaw it referred me to Nova. The team as a whole reassured me and said that this worst situation can be turned to best. In less that 48 hours they were able to find me a new 2021 Kia Rio Forte5 in my budget and just tonight I got it delivered. Overall they saved me from terrible situatiuon and have made me a long term customer. I definitely recommed them for new cars and service. Special thanks to Andrew, Jeremy, Raymond, and Matthew (service team) Nova, Jonas, Ethan (sales team) and Brad (Finance team).

Jianna Ballard

My partner and I came in to check out some cars and we had an amazing experience. Andy was knowledgeable and patient as he walked us through all our options and let us test drive a few cars. Between Andy, Mo (General sales manager) and Venu (business manager) we were able to leave with our dream car, we will definitely be back in the future!! Thanks again!

Jamie Stevens

Everytime I head to this place it's a headache. We purchased a brand new forte coupe. The trunk wasn't closing and it was a big deal. We ended up switching over the car to another exact car. Later on we take our replacement model in for trunk issues. This time its leaking water inside the trunk. Kia replaced the bulb seal and still leaked. The poor car had to be brought back again. This time it was the latch. At the same time we noticed the rear bumper had scratches. This was caused by the trunk work at Kia. So they repainted the bumper but didnt paint the trunk. So we still have paint issues. Kia wanted to charge us for an oil change as well the tire change over. We looked at our car that was done. Sand and dust was over the car. We wiped the back bumper and it looks good. The trunk still had scratches. Where is Kia's quality control?

AnuHii

Awesome service. Kia west has a very relaxed and friendly atmosphere. Our salesman Brian was very friendly, kind and well informed. Got a great deal on our Kia Soul EV limited, great rates, and we left with our new car feeling confident and well informed. I highly recommend going with Kia west. They are accommodating and friendly.

Danijela Barisic

I went in to Kia West and saw Aaron. My appointment was for servicing and some recall things. He was so friendly and took such good care of me while I was there. When I went in to pick up my car he was not there, but he waived my servicing charges. I will go back for sure and will highly recommend Kia West to anyone.

Ray P.

Pictures wouldn't reflect the condition of the car. Taking deposits to be able to have just a look at a car isn't customer friendly. Why not being able to promote a vehicle by reserving it for a specific time slot (a word is a word) instead of asking money upfront from a potential client? If you cannot entice interest in a car through media display and how you talk to and approach a client but only by pushing the deposit bondage you are simply not a good dealership and should start more training sessions for your sales people. Other dealerships do it differently and deliver a super nice experience from the initial contact to finalizing the sale.

Alice Crawford

My 2010 Forte needed servicing so I booked the time with Joe, one of the service advisors. JOE WAS FREAKIN AWESOME. I could not have had any better person looking after me. He was honest about the work and the cost and as accurate as possible about the time needed. He made every effort to accomodate my needs while my car was being serviced, so much so that I can only say it was a very pleasant experience and no inconvenience whatsoever. You ROCK Joe -Thanks So Much!

Joe Xiao

Definitely would like to recommend this place to people. Our sales man Noah is very knowledgeable and listened to our demanding and budget, didn't push me to make any decisions. Finally the General manager Dane and financial manager Venu helped us work on the right price and model to fit our budget. We got the 2019 Kia Sedona, wonderful van , wonderful peiplp, wonderful services. We got second KIA here again. Thanks for Jim wonderful services ❤️❤️❤️

raja moghaddam

I found it really helpful when Andy and Tyler helped me when I bought vehicle .

Susheel Rishi

Great experience. I wemas at KIAWEST and met Daniel. Daniel selected the best car for me taking care of my needs. He has a good knowledge of vehicles, excellent sales person. Brad the Finance Manager and Noah, Sr. Sales Manager made all the buying process easy and delivered the Niro PHEV the same.day. Awesome experience shopping at KIA WEST. I will certainly refer my friends to KIA WEST motors.

Walter Chan

I'm not sure I would recommend this dealership. There were multiple issues with my new car that took many trips back to resolve albeit they were willing to do what it takes to resolve the issues. Also, despite them seemingly giving me a good deal at time of purchase, I found out that their website provided a better price. Unfortunately, I found out after the purchase. Lesson learned. If you still want to buy from them, go prepared.

Yatin Patil

Went to buy Kia Forte with my trade in. The sales manager and agent quoted me different price and finance manager quoted me something else. The difference was $8k. I went back to sales manager to confirm what I understood is correct and there is no misunderstanding. He explained me the same thing as before and finance manager had to make them understand the deal. Worst experience ever. I ended up buying Kia forte from Applewood Surrey.

Harman Singh

My car is a 2016 Kia Rio with 91000 kms. Kia approved a total engine swap because the original was failing. The dealership kept the vehicle for a few days longer, which fine since I wanted the work done right. The day after I brought the vehicle back home, the check engine light comes back on and the car shook when it was started in the mornings. This is after doing all the extra services they recommended, which I spent 600 dollars to do I booked another appointment and after an hour, they come back with, the technician that can help you doesn't work today. Well in that case why did you book me the appointment and made spend more time than necessary. I come back another time, this time the service counter advised that I need to spend another 150 dollars and 2 hours of my time to get the injectors serviced. I did that as well and now I'm praying that the engine light doesn't come back on again. On another note, I told multiple sales reps, I wasn't interested in an upgrade. But I would get multiple texts and calls about the subject during work hours. I gave it two stars since I met a sales rep who had decency. Overall, I got ripped off when I originally bought this car and got ripped off some more as the warranty was expiring. So do yourself a favor and aviod kias.

Karanpreet Singh

Great Service, My salesperson Joel Edgar, the best guy there, gave me a great deal. All the Sales people and manages made my car buying experience awesome.

Ali Kamali

I worked with Raghav and Tyler to purchase a vehicle and they were both great. Initially we had some communication issues, but they both tried their best to address the issues and eventually I managed to buy what I needed just in time before my trip. Raghav knew the car very well and spent quite a bit of time with me to make sure everything is working out. I gave a 4 star rating instead of 5, mainly due to the communication issues that caused unnecessary stress for everyone. It all worked at the end, so I'm happy and I do recommend this dealership :-)

Vishal Bapodara

Bought the Kia k5 GT line and i absolutely love it. I just went there to take a test drive and ended up closing the deal. All thanks to Sales person jason who's been excellent all the time. He's got a deep knowledge about their product. I'd also like to appreciate the help of General sales manager MO who offered the best price i can get around metro Vancouver. I highly recommend Kia West!!!

Kathy Z

I received a great service starting from services front desk all the way to the services adviser. On top of that Terry from the sales team who helped us to purchased the car came by to say Hi! that was a nice gesture!

Ciprian Faraon

Buying a used car is challenging Thinking to buy from Craigslist spending days on searching and dealing with rude owners could be a bad idea I went to Kia West to see a used car and I bought a used car with a great experience Everything was there. People very helpful An huge inventory with used and new cars Do you have a budget or a particular preference?? They will find the right car for you They won’t force you to do finance or to trade your car. Super easy going I could not find a car on Craigslist in month of researching with the price I bought it from Kia west. Ps ask for Andrew !!

David Choi

This was my second vehicle from Kia West. The whole experience was great. Everyone involved was a pleasure to deal with. The salesperson, Tyler Wilson, was very helpful and followed up throughout the process.

Justina & Nathan Vanstone

Great experience with Marco and Noah with our purchase of the Kia Niro EV. They were very helpful and the entire process was pressure-free. Marco was quick to respond to our inquiries and was very knowledgeable. Thank you for all of your help! We love our new KIA EV! We highly recommend Kia West & ask for Marco.

Adam Nguyen

I've had a few experiences with dealerships in the past and I can't say they were very pleasant. However these guys worked hard to find me the quality used vehicle i had in mind and worked even harder to be within my budget and adjust the numbers to beat the competition and that included private sellers and whole sellers when i looked at the comparison. I was by far not the easiest customer i have to admit and they treated more than generously when helping me out so for my next car, I don't feel the need to look else where if they keep doing what they're doing. Shout out to Andy and Pawel there. Ask for them and they won't do u wrong.

RIck Smith

Went for the usual thing you do at a car dealership, wanted to buy a car. Lucky for me there was the model I wanted on the lot, not always possible these days. Had a good experience with initial contact through the web manager, all the way through to the finance office and insurance. My salesman, Jonas, was young and eager but listened to my questions and handled the transaction well. Overall, the dealership has a definite old-school sales feel, but that doesn’t bother me. The disclosure during the Finance process was good, but not excellent. If I wasn’t keeping track as we went along, it could have been a bit confusing at the end. My situation was a bit unique, so I still give them a full 5 stars and am very happy with the process and even more so, the car!

J M

Had an amazing buying experience with Amanda! Would recommend her to everyone. She made purchasing my Sportage so much easier and relaxed with no pressure to buy. If you need a new car tell them I sent you... you won’t be disappointed ????

The Veggienator

I have purchased a 2017 Forte(car is awesome) and I will buy more from them. When I go in for any reason, I go as a friend, I know some of the staff and management- they are hard workers, but they are in a tough industry and sometimes mistakes happen, there is pressure to sell and hard to make money sometimes. I have to admit I was a hard sell, but these guys have earned my respect and my business. It's an honest review Great job, guys????

The Masked Saint

I could not depend on them to get back to me in the service department on the status of my car. I got a constant run around, got told my car would be ready for a same day pick up and it wasn't, than I was told it would be delivered to me the following day. Never got a call or anything, I ended up calling to find out everything was closed and that everyone from that department had gone home. Very frustrating. Very upsetting, especially considering my insurance expired the next day after I dropped it off. So I had a deadline when I needed the car back, and they were aware of it before I even dropped the car off.

Adam Segal

We just purchased a new Telluride from Chris H. at Kia West. The total experience from start to finish was a breeze. Couldn't recommend Chris or this dealership enough for their friendly, honest and attentive service. Everyone at the dealership on the day of purchase was a pleasure to deal with. Kia makes great cars!

Dan

Insurance desk told me I had to get premium insurance with ICBC it was $520 a month, and when I paid my car full she still told me i have to keep the same insurance so I thought it was just expensive for foreign drivers in BC, i thought this was hilarious price so i went to the auto broker in front my house and price dropped to $197. I was paying the extra $300 for her!

Sara Wagner

I recently worked with Jenny Eliazian to purchase my new Kia Forte! Jenny was (and still is) service-oriented - doing all she could do to get me the info I needed and make sure I was completely happy with my purchase. She has followed-up to make sure that all the final pieces have been put in order and made me feel very special. She really cares about her customers and I definitely felt it wasn't just about a sale, but about me driving away delighted with my new car. Thanks Jenny. You're one in a million!! 5 STARS to this excellent Kia West Financing Manager. Thanks!

Rob Nowaczewski

customer service was great and aimed to please. watch the ads description though claimed the used car I bought had alloy wheels and bluetooth. Found out it has plastic hubcaps and no bluetooth

Jorge Carlos Tamez Flores

Great service and efficient. More than you can expect. Thanks Emmanuel!

Federico Vega

Really good experience. Raghav was super helpful and determined to work with us to find a good deal! Update based on my experience with the Finance Department.

C Ro

I would like to Commend Hewa Waisi for giving us a great experience. We usually do not like dealing with sales because we usually feel like we were a commodity or just a goal. Hewa was different he brought humanity to the experience he made it feel like he was there with us to buy not to deal with us. I can't say anything else but praises to this guy. Special mention to Noah for giving us a great deal. We were hard bargainers but he was able to give us something that made us happy in the end. You guys made a stressful day into a great experience.

Bhumit Patel

I recently purchased a Kia Forte Ex from Kia West and it was one of the best experiences I’ve had when buying a new car. Andrew was my salesperson and he was really great during the whole process.

Christine Wong

We were looking at multiple sedans from all brands and Kia West was by far the friendliest! Joel personally picked us up in the car we were interested in and we got to test drive it back to the dealership (talk about efficiency!). Their sales tatics were a little aggressive (which can be daunting if you don’t know what you really want) but they do try very hard to make the deal work for you and make sure you are happy with it. The whole process was quick: from financing to insurance to getting the keys. All done within the visit! However, make sure you read all the documents before you sign. We agreed on a number but the financing documents came out different. We had to really stand our ground. There was an AC and Finance fee that was never mentioned but in the end, they did agree to take them out. This is my first time buying a car and I don’t know if these fees are normally tacked on without mentioning. Otherwise, happy with my experience.

riddhi pandya

I got my first car from kia west. They are so amazing in customer service. RAGHAV helped through out the process and sales manager Noah is a great human being. They both are very polite and professional. I got the best deal in vancouver from them. Looking forward to see them in future to get another car.

Ani Das

I wanted to buy a beautiful compact SUV, i called in and talked with sales performance SILVER, he is super professional and extremely supportive. I will recommend to meet Silver if you are looking for a more clear information and someone whom you can reach out. Overall great team

Kanen Cottreau

The service was amazing, the people are amazing! The building is nice and open... would definitely recommend!

Gabriele Campbell

I worked with Jason online and Jared in person. I had such a positive experience from start to finish! The vehicle I was interested in was exactly as advertised and they loaned it to me for an afternoon to really get the feel of it. Of course, I loved it, bought it and now drive it. Noah, the manager, was great. Shy in finance was a delight to talk to, and Joe with insurance got me all set up. Back to Jared though - he was AMAZING!! Easy to talk to and he made sure I was fully informed and that he understood what I needed in a vehicle. I highly recommend Kia West and the entire team that helped me buy the perfect vehicle.

John

Higher pressure sales than other dealerships, and they like to haggle. They started the negotiations for our seltos $3k above msrp. Watch out for the $700 "finance fee" they add during financing - it's not legit. They refunded it to us when we pointed that out though. They offered us a fair trade-in price, and after sales service is good. While we feel we slightly over-payed, we do love our seltos.

Claude Lawrence

Great knowledge and service experience from Jason. Not at all pushy and takes the time to understand my needs. Highly recommend him for any sales related matter especially the Kia cars.

Lina Lee

I went there and came out as feeling like a valued customer. They gave me a good price for my new car. The customer service was excellent. Ask for Terry when you go there, he is competent and was very nice and informative. I would defintely come here again if I ever need to!

tech cederlund

Was looking for an efficient vehicle and low payments. Went to kia by united boulevard and everyone was very welcoming. Spoke to Daniel camilleri and he guided me into a vehicle that meet my requirements. Thanks kia.

Phil Mony

Purchased a 2022 KIA Sportage from these guys and overall my experience has been excellent. Salesguy Ron extremely helpful and friendly… would recommend them. thanks

Nathan Swartsman

How do you justly rate a business that got you to buy something you hadn't fully decided on? Well, that's what happened to us. Thanks to Jason for starting the welcoming process, Parker for putting it into high gear (thanks Parker for your wonderful hospitality, patience and explanations), Venu for navigating us through understanding our purchase options with finesse, and Dane for helping us arrive at a price that fit our wants and needs! Class act team! Highly recommend them (and the Kia Soul EV - test drive was out of this world!)!!!

David Algar

I recently had a headlight burn out. It was rather expensive as it was a HID light. Worse the bumper has to be removed to change it. I called the parts department and they gave me a reasonable price (I did check other places) and service said to stop in anytime. It took a while to replace but they got to work on it right away. I had questions about the bulb so the service advisor had the mechanic come out and we went over it at the car. I am very pleased with their professionalism, friendliness and the overall experience. I was very surprised at how little they charged to replace the bulb.

Marty Nault

My wife and I can’t say enough great things about our salesperson Adam Neawon. We were hesitant about bringing our two young children to the dealership but Adam made all 4 of us feel incredibly welcomed, even getting our daughters hot chocolate while waiting. Although we didn’t purchase a vehicle on our first visit, he followed up and was able to work out numbers that worked for us and we couldn’t be happier with the vehicle that Adam helped us with. Throughout the entire process he was open, honest, did not pressure and was very attentive to our needs, going above and beyond at every step. Thanks again Adam!

Crystal McFeetors

Henry was very helpful and made our experience here a pleasant experience. We were also able to take advantage of their latest promotion, which was the best in the area.

TheBigNiceGuy

I came in to look at cars and get ideas of prices because my wife wasn't with me. When I arrive the salesman was using pressure tactics from when he said hello. I made it clear I didnt want to buy anything but when your at Kia west be prepared for the sales people to be pushy and rush you. Kia west made me feel like every car would be sold if I didnt make a 20k purchase within 5 minutes of me comimg to browse for car ideas. Avoid this place. It was not a good enviroment. It also took a week to get my deposit back they pressured me into.

paty Acosta

I had a great experience, great costumer service,Robin was so helpful and his knowledge about the cars was amazing , he helped me find just what I was looking for , I drove off in a beautiful 2021 Kia forte, Im so happy with it !. Over all great environment ,and the staff very friendly and wonderful ????????!

Amanda Donnelly

Kia West, specifically Ron, Noah, Venu and Jenny went above and beyond to help our buying process to go smoothly. They gave me a good trade in value on my vehicle and were very honest in all their dealings. I wouldn't hesitate to buy there again and highly recommend them. Call Ron, he's personable and will take good care of you. Thank you so much guys. I love my new Niro. Amanda & Myles

Susanne Preuss

Update Kia West took a $500 refundable "down payment" on a Thursday for 2018 Chevy 2500 to hold it for a Saturday when we could look at it and test drive. Fine. This seems to be the practice these days. It is not a hold on the credit card, they actually charge it! On Saturday we discovered the truck had major damage in the truck bed so we did not want it. Of course they had not posted pictures of the truck bed, otherwise we would not even have gone there and looked at the truck. Instead we looked at a 1500 and moved the "deposit" on to this car until Monday. We called Monday that we would not take the car and please to refund the money......Nothing. 2 phone calls later, still nothing. After finally calling the financing department they said they would refund it. Update: the money has finally been credited back to our credit card on Saturday. In my opinion it is not worth the hassle with these "down payments". If you are really, really sure you want the car. Update: we got the deposit money finally refunded.

Shawn Johnston

People are pleasant but things just take soooo long every time Update: another day, another 3 hour oil change. Apparently asking for a check on alignment and rear shocks requires 2.5 hours since an oil change is a 45 min procedure (at least it took less than an hour all the years I went to Honda or Mazda). Get it together guys, people have stuff to do. Offering me a ride home is not any where near good enough since, you know, you have my car. Nice guys at the counter, work is good. But the waits are just plain stupid. Unacceptable

D. Radu

Excellent service. They picked up my car for service on time and finished before they estimated they will finish. Definitely going back.

Matt Turner

After visiting and/or communicating with several Kia dealerships in Vancouver/the lower mainland of BC, I found Kia West to be by far the best. Right from my first point of contact with Francis in Internet Sales, to Shayne Sharma the Sales Manager I did the deal with, to Venu Mangat the Business Manager who processed my lease, they were all very respectful, warm and extremely professional. I have to say that this has been the very best car buying experience I have ever had in 25 years! I would like to give particular praise to Shayne Sharma, the Sales Manager at Kia West, who was absolutely fantastic in the way he conducted business with me from start to finish. A very genuine, professional, respectful and warm individual whose approach convinced me I was in excellent hands. There was never any shady sales tactics, pushy, aggressive or rude attitude from Shayne. His focus was simply to listen to me and build a customer relationship - which he did excellently! Shayne is a real asset to Kia West and I can't thank him enough. The whole team and set up at Kia West is very professional, welcoming and stress free. It was the month end of August when I purchased my Kia Soul and despite the dealership being very busy, they still made time for me, made me feel like a valuable customer and worked extremely well under pressure. They pulled out all the stops to get me the very last 2015 Kia Soul in the lower mainland - and at a great price! It didn't seem an effort for them, more a pleasure. I would have no hesitation in dealing with Shayne and Kia West again, for both purchasing a new vehicle, and servicing of my current vehicle.

Esther Batycki

I was very impressed with the knowledgeable and helpful sales staff. I brought my mum here after hearing about a great deal on a used Kia Rio, and we were never pushed in to something new as they understood we were only interested in this one. We had been to several other dealerships and all they did was to try to push us into a new car, which we didn't appreciate. Kia West staff really listened to our wants and needs. Highly recommended.

Kenson Wang

We love our experience at this location. It was our first time going to a Kia dealership and both John Hong (Sales) and Mo Meghji (Sales Manager) went beyond what a typical sales person would do to work with our budget for the vehicle we were looking at. Especially John, he spent a few hours to show us all the features of the car, working out the number for us etc and his can-do attitude should be the benchmark to all sales person. If anyone ever go to this dealership, ask for John or Mo! You won't be disappointed.

Debbie

I started out at a Kia dealership in Abbotsford. After 2 solid weeks of lies, smoke,mirrors and abuse...I decided to check out KIA WEST....In two hours I recognized that these guys really do value you AND your business.. They also gave me a better deal on a trim 2 levels higher and then topped it off with 2 amazing perks.....This contined to happen while I was in the finance department....It BLOWS my mind that I would experience this at ANY dealership. They listened...they answered my questions directly ..and tailored the deal to my needs..... Dane and Marco ....I can not thank you enough.....Looking forward to years of seeing you for all my service needs...You really are like family

TIGER ARCHAN

Just got my hands on all new kia k5. No words to express the performance of vehicle and associates as well. John, you are my guy, very kind,friendly and liberal, thanks a lot John to get Me to the very aggressive ride. Can't forget Tyler and Corey at the same moment who guys dedicated their valued time to getting me done with Financials. Thanks kia West hoping for the same after sale service. ????

Steve P

I may not have purchased a vehicle here at KIA West in Coquitlam, however, that being said, I have worked with the team there including upper management for 1.5 years. I have nothing but good things to say about them and the team there. They have treated me with respect and any time I reach out to them, they are always there. If I was in the market for a KIA vehicle, this is where I would go without question. Each time I go into the dealership I am welcomed with a smile which goes a long way. I will recommend this dealership to anyone looking to purchase/lease or service their vehicle!!

Sophie J

we have been going through up and down in this shop. but in anyway, we got a good deal and bought a sedona from them comparing with some other Japanese Vans options and the other Kia shop. general speaking we are happy to see that the sales manager Dane Endresen step up and take the responsibility and own the problem. we have the promised free car wash and the service , oil changed including the engine oil and filter for three years. which can relieve us from quite a lot of problem. so we gonna see them very often later on.

Jeanie C

Kia West was exceptional from the initial sales team introduction, to finance, to aftercare follow up. I have been to other dealers, made purchases in my prior history with other dealerships. With Kia West my experience was significantly different. There was no pressure sales, there was going above and beyond in getting the very best financing options available to me. Just when I thought this was a great experience, it got topped up with follow up phone calls for after care of the customer and the product. When I return the the dealership I’m welcomed by the sales team as a familiar face of the Kia family group. That’s extraordinary in today’s business! That you Kia West team, from everyone upfront to the unseen faces who give a courtesy car wash detail. Keep doing what your doing, it made all the difference to this customer!!

Alexis Ioannou

Jonas was the man! Very knowledgeable about all the products and got me into my brand new luxury Kia Forte in no time! Very personable fellow who made me and my family feel very welcomed. I have already recommended Jonas to multiple of my colleagues who are looking to buy a new car. Also the fun doesn't stop there because Jonas is also very familiar with used cars and their specifications. Thank you again Jonas and I look forward to bringing you business in the future!

Sonsoles Perez de Tagle

Just purchased my 2021 Stinger GT Limited with help from the team at Kia West. It was a smooth process with assistance every step of the way - they catered to my needs to the best of their ability, and it was much appreciated. Many thanks to: Jenny and Jason for answering all my questions via email, Ahmet (AB) (and his pen!) and Tyler for brokering a good deal, and Shayne for his patience and assistance in ensuring I got the best financing and "care package" for me and my new car. Unfortunately I didn't get the gentleman's name in insurance but he was helpful too. This is the second car I've purchased via Kia West and I'm happy I went with them again. A big shout out to Jenny for making sure my father and I were fed and happy. We didn't realize how hungry we were, ourselves. Advice for other prospective buyers: know your budget and needs, and stick to your guns!

Jonas Flesch

Never come here! They tell you a lot of lies and have a very deceiving haggling process. I came in to search for new 2018 Kia Sorentos, because there is a manufacturer discount on those, up to $5,000 in cash. When I came in, the first thing I asked for were the 2018's Kia Sorentos. The seller (S****t), started lying. Some of the lies he told us: - Well, you know, our best deals are actually on the 2019's. Truth: he just didn't have any 2018's. - The 2018 is now considered a used car, you will not get the same warranty. Truth: it is not, is just a different model year. Then he showed us the 2019, we liked it, and the haggling started. First he said that the car cost $45,049. That is a lie. The MRSP for the 2019 Kia Sorento EX Premium which was the car that we were looking at is $42,950.00. Basically they did this so they could, even without us asking, starting haggling it down to trick you into thinking it is a good deal, when you are paying MRSP (or even more). Then they made us an offer, which the seller said with all the words it was all inclusive, of taxes and fees. Both my wife and I understood it really well. When we came back the next day to close the deal, he said he would maintain the same deal from yesterday and came with the sheet for us to sign. I started carefully reading though the numbers, and it was actually the value he told us + TAX and + fees. When I questioned, he lied again. Said it was never with taxes included. The manager came and said he wouldn't be able to honour that. We went to a different Kia dealership the next day and purchased a 2018 Kia Sorento as we wanted, without any lying! The negotiation started at MRSP and it was always very clear what was included or not. Please, never come here! We shouldn't allow dealers like these to grow. EDIT: they already called me three times to try to get me to delete/change this review.

David de Rox

We recently moved from Alberta to the PoCo area. We have had Kia cars for 10 years because they have been reliable vehicles with great performance. Though we were very loyal to the same Kia dealership there, because we had moved and it was time for a newer car once we arrived, we looked up the nearest Kia dealership to us and came to Kia West to see what they could do for us. From the moment we arrived and over the next several days of deciding upon which car we'd buy, we were treated like royalty with respect, kindness and trust (we got to keep overnight and test drive for a day the first car we were looking at: who does that?!). Once we found the car we wanted, the sales and admin staff made it an absolute pleasure in every respect to do business with them, giving us a great deal on a beautiful 2020 Optima that is a dream to drive. We could not be happier with the way everything came together for us. If you are looking for a great vehicle, deal and staff, you have to come to Kia West and experience what buying a car should be for everybody. Thank you, Noah (THE perfect sales mgr) and Gurpreet (THE best salesman), and admin team, for being so amazing at what you all do and how you do it, which is 100% first class!

Brad Wood

I had an awesome experience,. I took two different test drives and decided on the 2019 Chevy Silverado. It was the best bang for the buck as my old truck is starting to show it’s age. Time for an upgrade

Michael

Thank you KIA West dealership especially to Raghavdeep for the excellent service and information you have provided for my first car. Keep up the good work. To Tyler, Venu and Jenny who gave us a great deal on the financing options it was fun and a pleasure doing business with you guys.

Doug Cook

We have been dealing with Kia West for over 10 years now and have purchased 4 new vehicles them starting with a Kia Rondo in 2007 that my adult son now drives. We have always been treated fairly and all of the staff we have dealt with have been nothing but friendly and professional. My wife traded in her 5 year old Sorento for a new one last year and is so happy with the vehicle and the way she was treated during the purchase. She bargained hard and never felt talked down to or disrespected as was often the case at other dealerships in the past. We will definitely continue to be part of the Kia family!

Balraj Singh

Jonas was absolutely amazing! Kept me updated throughout the process and was very helpful. The K5 is an amazing car, highly recommend!

Vaikael (Phoenix)

Once they sold you the car, they dont care about you. They lost one of our keys and took 3 weeks to admit it; they would blame other employees or flat out ignore our calls when we'd call to ask for our second key. The parts office is always booked much, much ahead, so our oil changes must be booked at least two weeks in advance. The place is disorganized, and messy.

Brandon Anderson

After a few negative dealership experiences, I was pleased with the efficiency and promptness of this one. Mitch was helpful, applied no sales pressure, and he listened to what I was looking for in a vehicle. Happy with the purchase and experience at this dealership!

Josephine Brar

Took my Kia 2020 forte ex in to this location. They didnt have any loners available during my repair which was frustrating however they did get my vehicle fixed wen applewood kia had said it was not possible due to diesel in my car ( because that would require service not covered under the warrenty with repairs up to $600 +, basically lieing and trying to rip me off) First time in to Kia west Joe was absolutly amazing i also got my oil change, they didnt find the problem on the first look but he insisted for me to bring it in for further diagnostics. Im glad I did bécause they found the problem and repaired it. Not having a loner car while its a dealership with tons of cars was frustrating however non the less they got the job done! Super friendly great customer service Im glad I went and will continue to make my service visits at this location instead of applewood kia in surrey.

Amrit Singh

The first person that deserves credit is John. He has given me exceptional customer service even after sales. It is people like him that gives great memories whenever I arrive at the KIA West Coquitlam. Truly the best ????

Konstantina Kosma

The people at the service desk and sales are awesome. The reason for the 4 stars is because, i noticed every time i get my car back after a service, it has stains inside out.. last time there were creamy whitish stains on the passengers seat and dash. Someone spilled his drink in there who knows. Overall, i am very happy with KIA West.

John Crawford

I just bought a used car for my wife from Kia West and I can’t say enough good things about John Hong (the GOAT) and sales manager Joel Edger. We got a fair price and they couldn’t have treated us better. Thanks, Guys.

Helder Cardozo

It was an amazing experience buy my vehicle on Kia West, the staff was very friendly and gave me all the information I needed to decide the best option for my needs. I strongly recommend them. Thanks Kia West.

Derick Lefebvre

I was in the Kia West store a month ago after corresponding with several people there regarding a Toyota Venza that I wanted. It was my fault that I had waited so long to go in and test drive because sadly when I did it was sold. I thought that I would have to start from scratch looking for another one but to my surprise they told me they would do the work for me. It has been a month and I got the call last Friday that they had one that met all my requirements including the price range I wanted. I just left today very happy with it and could not express my gratitude to all the amazing employees that helped me get the car I wanted.

Vance Mercer

The staff at KIA West made the purchase of my new Telluride painless. They were friendly, informative and fair with their pricing. If you are interested in a new or used vehicle...ask for Parker!

Mike Zelt

Thanks to Kia West for a hassle free experience in purchasing my new Kia Telluride. It was great working with my salesperson Brian Wade who helped me at each stage of the process. Kudos to all the staff who made my car buying a very easy and pleasant time.

L Chen

Kia West has an excellent staff and management team. Everyone we've met there has been friendly and helpful. Salespeople (Mr. B Webber & Mr. T Yoon) and Finance Manager (Mr. T Baskin) are great at their jobs and knowledgeable about the prospective Kia products. Other salespeople who greeted us at the doors are also quite friendly. Highly recommend this dealership to future Kia customers.

Baris Kara

I went to KiaWest to replace my vehicle with another preowned vehicle. Customer representative AHMET BULUT (AB) showed me all the vehicles I wanted without getting bored with great patience, we made test drives and thanks to him, I returned to my home on the same day with a 2021 model vehicle suitable for my budget. Thank you very much to all KiaWest family, especially AHMET BULUT (AB).

JJ

What a useless website. I'm on the hunt for a vehicle with the intention of having a vehicle by the end of this week. I want to shop online and find vehicles I'm interested in then spend a day driving around to look at these vehicles. Not 1 single used vehicle on this website has a price listed. What is the point of posting vehicles on your website if you're not going to list all relevant & important info such as the price? Key West is off my list of places to shop.

Levi C. Lund

Kia west is now family. As soon as I walked in, I was welcomed and helped immediately. They took their time to go over every detail with me, and helped me with any questions or concerns that I had. I didn’t just leave there with a new 2020 car, but with some great friends as well. Great service, great cars, and even better people. Thanks again Kia West, I’ll tell everyone about you. Thanks again to Tyler, Shayne, and Kali for all the help, now I have a new 2020 Kia Forte 5 GT, and I wouldn’t trade it for anything.

Liam S

Raj and prince helped me get into my 2019 wrx and they were both incredible! Their service was on another level! They would stay up until 1 am trying to find me the perfect vehicle for my situation. Super friendly and very professional, 10/10 will recommend them and their dealership to everyone i know!

Tara M

We travelled 4 hrs to look at a vehicle that we didn't end up liking at the dealership. Luckily there was something in the same class that they worked with us on. Everyone from the sales manager and salesman to finance were great to work with. We were pleasantly surprised with the service and hospitality. They certainly have the upper hand being open on Sundays too. Glad to see a dealership that treats the customer as priority number one.

Kassia Korevaar

Just got my first vehicle ever here and I am very happy with my experience. I never felt pressured in any way while I was looking. It took a couple of hours for me to make a decision between the Forte and the Rio but all the staff were really patient with me. Thank you so much to everyone who assisted me in finding my first vehicle ever, I could not be happier!

Sidharth Nayyar

Kia west made the whole experience smooth. They had wide range of cars for all kinds of budget. Managers and salesperson (Andy) were super helpful and understanding.

Dina Sobouti

Me and my husband were treated with disrespect and condescension, spoken down to and was almost forced to sign paperwork before they would even help us (Commitment that we will deal the same day if the price is right). After we said that we would be leaving, they brought in the manager who pressured us even more and continued to condescend us like we didn't know what we were doing. He felt like he could take advantage of me and my husband and then purposefully antagonized us with a low-ball offer for our current vehicle and then brushing off our response by saying that "It's the ugly truth". Even if our Car is not the best out there, you as a Sales Manager do not have nay right to talk down to your customer. We think Kia West need to take a serious action in training not only Sales Persons but also the Sales managers better. We have heard bad a lot more bad experiences for Kia West in Coquitlam but we thought we would give it a try since we leave in the same neighborhood. I am sorry to say but we had the worst experience and would never go back there. No knowledge of Customer Service, just sales oriented.

Fereydoon Abdollahi

Just i want to say I'm not happy with this deal. Because I had some problem with finances department. They charge me $600 for tire warranty without my permission.

Dave Cragg

To in the internet staff jenny and financing staff at kia west our deal was done in no time as we left in a new kia sportage we are so happy with our new ride if you want a new ride contact Jenny she was so helpful awsome job!

Azhar Buksh

My family and I came in on Sunday (Sep,13th.2020) to look for a car for my Mom and we had an idea of what we were looking for, so earlier that day I had called to inquired about a deal that my dad saw in the newspaper and John who i spoke to over the phone was very helpful and had encouraged us to come down and take a look at the car. When arriving to the dealership everyone was super nice and helpful, we managed to find John as he was helping another customer so he had asked his colleague Joel to help us out instead. So we told Joel what we were looking for and the specific features that we had wanted in the vehicle as well. He had brought out a 2020 kia sorento and let us go for a test drive. Upon arriving back to the dealership my mom had found that the car was a little to big for her liking and it has seemed like our search was coming to an end but Joel was commited and determined enough to show us one more car that could work out so much better instead. He brought us a 2020 kia sportage and once again let us go for a test drive with the car, instantly my mom fell in love with the car because she felt very comfortable driving it. When we got back to the dealership we offered a price to Joel for the car he said he would try his best to work something out for us in terms of pricing and as he tried and tried he was finally able to give us what we wanted. May i say that for someone who started just two weeks prior to us coming i had gave Joel a challenge in negotiating a price but the sales team at key west is lucky to have someone like Joel because he did not stop till he found us the right car but at the same time with little to no pressure whatsoever. I will definitley reccommend anyone and everyone to see Joel at kia west when it comes to looking for a vehicle. Once again Thank you so much Joel and manager Shy for helping us out. Cheers

Roberta Campeao

We bought our car there a month ago. We were well received and the service was very nice. They called a week after to check if everything was ok with the car. The store manager and the sales person (Andrew) were very friendly.

Sajad Taheri

Terrible experience!!! I have financed a used car from this dealership about 3 weeks ago and guarantee it for 4 years, they told me the car is on great condition and does not have any problem.but when I drived toward home I found two problems first that front suspension had a problem and secondly A/C didn't work, I contacted them about these problems, they told we checked it, but if you found problems bring it for us to resolve it, they resolve a front suspension and for A/C they ask me to pay 100$ for it, while at the first day of purchasing vehicle it had a problem and I told them about this issue. After Too much conflict they accept to repair it and they gave me a KIA soul till fixing A/C,and told me the part will arrive and it'll be fixed next week.now it takes more than 10 days and each time I contact to the kia West they tell me we will call you and I am still waiting for them to call me just for the 1 part of A/C!!! 1

jenny shinhae Gil

When I visited a few months ago to see Telluride, they do not have it and they asked me a $500 deposit to show the car when it arrives. And I called today if they have Telluride to take a look, but reception lady transferred to body part at first, when I called again, she transferred to answering machine. I called again and "Do not just transferred the call and Can you take a look around and let me know if there's telluride? " And she said "she can not check it now". It's not a very big place, but it's a place where you can't even check if there's a car to show. When I said I will never go that place , she said ok and hung up. What a good service.

Joe “Jacks”

My wife and I were extremely happy with the hard work and patience of our sales rep Tyler. He took time to understand our needs and provide it is us with multiple options. Mo, Manager, also provide a personal interest in ensuring we were happy with the vehicle And price that fit our needs. Shayne, Finance Manager, was also relatable and enjoyable to work with.

Spirit Amet (DJ Spirit)

We had a heck of a time getting an approval because of trusting other car companies who scammed us. But thanks to the amazing effort of so many people (sorry if i miss a few names), Jenny E, Sean, Jen and the entire finance team, we were able to come up with a solution, and instead of leaving with the car I THOUGHT I wanted, I left in the car I NEEDED. Not to mention that, but they really pulled through and got us into a Niro with the color we wanted and treated us amazingly. I never once felt pressure, and while again I couldn't get everything I thought I wanted, I know that I walked away with one hell of a deal. I want to thank all of Kia West who was involved in this trade in, (including those names I never mentioned or who worked in the background) for being so dedicated to making this a pleasant transaction. I am so much more fond of this Niro, over the Soul based on my needs, and even my baby sleeps comfortably on long car rides. This was my first brand new car purchase, and I now know, if I need to get the best deal, I am going to Kia West and asking for Jenny and Sean and the team, because I know they actually understand I'm a person and not just a paycheck. If you are thinking of buying a car, look no further, be patient and be willing to compromise on trying to get everything of what you think is a deal, and listen to their explanations and recommendations, think it over and then go back. This was single-handedly the best choice I made.

Hannah Flostrand

Daniel was a great sales rep who provided useful and timely information to help me make a decision on the Kia Soul electric that I ended up going with. Interactions with him never felt pushy or forced. The team also was able to match the price I had found at another dealership which saved me a trip!

Radu Dragan

Fantastic dealership. Great staff, very friendly, helpful and knowledgable. Our family has purchased multiple vehicles from them over the years. I would absolutly give them a 5-start rating, if not for their location being just out of the way of my regular commute, and a longer distance away from where we moved.

James Kim

I was there only for a mandatory recall service. I found the dealership spacious and lively even on an odd Thursday afternoon. I found the service manager honest and helpful. Recommended.

Geary Davis

Amazing experience! Finance manager Jaspreet went above and beyond to help me find the right vehicle. She genuinely wants to help, and she works with integrity. Kia West has been by far, the best car buying experience that I've ever had. I would definitely recommend them to anyone.

sevim akdeniz

Since I walked in this place feels like family. Great customer service. Our sales person was AB he helped us to choose our Ford from many cars with his exceptional knowlodge. They have almost every brand car in their location which is great. Loved the enviroment very nice people working finance guy Brad was very helpful to explain every detail. Very happy with our new car. Thank you so much guys definitely we will be back for our services to Kia west! ☺️????????

Paige Victoria

Well let’s just say I have only purchased my vehicles from KiaWest Coquitlam, and with each experience it just gets better, you’re treated like family. I couldn’t be happier with my dream vehicle… I went in recently to purchase a new vehicle, but walked away and I explained to Noah who’s a manager and Marco my salesman what I wanted and I wouldn’t settle if it wasn’t a fully loaded Toyota 4Runner. These guys went above and beyond to not only find but bring in my dream vehicle. I couldn’t be happier for how above and beyond the KiaWest team went for me, especially when most dealerships won’t go out of their way to bring in an outside make and model let alone treat you well. Thank you for being amazing to work with. Especially a big thank you to Noah, Marco and Shane????. You guys are really Spectacular, and know how to make your customers feel like family. My dogs and I LOVE our new vehicle and can’t wait for road trips and camping trips! We appreciate you, thanks for making my dream vehicle happen❤️ Thanks guys????

Petra Kaczmarek

This is the best dealership I have dealt with in all my years 40 yrs of buying vehicles! The staff are amazing, knowleable, and bend over backwards to get the best deal possible for a new purchase! I recommend this dealership for anyone looking to buy a vehicle. I bought a new awesome Ocean Blue Seltos, amazing, and will keep for many years! I will have it serviced at Kia West whenever needed. You will not be disappointed to shop here! They have a very variety of choices and amazing deals going on all the time with special weekend events! Check them out! You will send your friends for sure! Thank you to a wonderful dealership experience and a beautiful car I purchased! Thank you Brian, Moe, Jason and Shayne!

Manjinder Singh

we recently bought 2 KIA forte 2021 It was amazing service given by Raghavdeep Sales Person. He had explained each and every in a details about car as well as finance. Me and my friend both are happy to have our new cars. Thank you to Raghavdeep and KIA for such a stunning cars. ☺️☺️

Melvin Mok

Booked an appointment to test drive the Niro EV. I arrived ahead of time to make sure they are aware, but waited over an hour later after the appointment and still was unable to test drive the vehicle. The reason given was that another salesperson had the car and showing it to all his customers, even after telling him I was waiting for the car, that salesperson just smiled and drove off again. Left disappointed. Salesperson was trying to sell me to car also gave me wrong information about their competitors. If I was ever to get a Kia, it would not be from here.

Autumn

I had a amazing experience. Feiyue, our salesperson was really knowledgeable and helpful. My mom doesn’t speak English that well. He explained to her about the difference between the models, answered all of her questions and suggested car model that fits our need. Big thank you for all of the help.

Michal P

Good experience and excellent customer service. My salesman, Kody, exceeded all expectations. The best salesman experience I have had in over 12 car purchases. Extremely genuine and caring. He was very personable and polite. Kody actually listened and respected my wishes without me having to repeat myself. Communication was excellent. He followed up with me several times. And went to bat on my behalf. I will definitely call Kody when I'm looking for my family's next vehicle.

James S

Had a very pleasant experience buying a fantastic 2016 Sorento here. Jacob was a great guy to deal with and provided options for coming up with a deal that everyone could agree on. I found it very stress free and would absolutely recommend him and the dealership to anyone. With the way Kia has been going in features and quality it really makes a lot of sense to go check them out.

Arif Khalid

So far after talking to Tyler, I have felt somewhat forced to come into the dealership even after him knowing the car that I wanted to trade in was in the shop. There was no point driving out to Coquitlam from the north shore without being able to give me a price on my trade in, but still trying to get me to the dealership and waste money and time when I already explained the situation. Not very impressed with the whole customer service when you don't listen to you're customer. Re: follow up from management Jordan Thanks for the follow-up in regards to my great customer service experience. NOT! Talked to Jordan to only get more annoyed at the fact that he said he would be a few seconds to get back to me, with an hour and a half passing with a reminder from me to get a response with lol being the first thing in response to me saying that took quite a bit... Wow is all I can say!!! Definitely never dealing with kia West again! Disappointing really... You would think customer service should be priority... Not with these guys... Kia's are great cars.. too bad the people trying to sell them don't match their quality! If there was an option for 0 stars they certainly deserve it!

Pınar Yaylagul

I visited KIA West to trade my car with a pre-owned vehicle. Ahmet Bulut, customer representative was clear, concise, communicated well and answered all questions. I thank him again! I closed the deal with sales manager, Corey Goodine with zero hidden costs and they helped me to get the car I wanted. They were all knowledgeable and professional. I appreciate all efforts of KIA West Family. Every aspect of my deal was professional, courteous and fair.

Karima Jivraj

Great dealership with excellent service. Just bought my second KIA from this dealership and the entire team was fantastic. I sent an email asking for a quote on a new 2019 Sorrento SXL and I had my numbers within a couple of hours. Stopped by on a Wednesday afternoon, chose the color and walked out in about 2 hours with a new vehicle. The whole process was seamless - Mo and his sales team were excellent and accommodating, the parts department had ordered my running boards before I even signed the documents, finance made everything easy and seamless and Kali helped me get started on all the fun features in the vehicle. A few days later, someone attempted to break into the vehicle and again the team were fantastic and took care of the repairs right away. I have been to other dealerships and this by far has been the best one both times. Thank you to Mark and his entire team.

Holly Matthes

Brought my second hand KIA in for warranty work I had found by punching the VIN in the KIA Canada site, they did it all no questions asked, washed and vacuumed my car. Super great customer service, I will come back for sure. Noah & Jenny in sales are also amazing, and helped me look at a Honda, I didn't end up purchasing but they went above for me and dealt with my 10000 questions. 10/10 thanks guys!

Michelle Owen

AJ, Tyler and Venu were very helpful with my purchase of my first, and long awaited, electric vehicle. They answered my plethora of questions and made the process of collecting the $14000 in gov't grants simple. Thank you all so much!

Jason Chhangur

I previously had a very harshly worded negative review of this dealership because of my experience with their service department over the last few months having had my car serviced a few times. Today I spoke with the new management and they seemed to 'get it' ('it' being customer expectations when you purchase a new car with service plan). So I will be giving them another try. If you'd had problems with their service department before it might be the time to give them another try. I will report back with a revised review once I've had a chance to see if new management translates into better customer care. So for now...here's to hoping.

Cianna Wittur

I recently got my license (at almost 23 lol) and I decided I wanted a car finally. Both my boyfriend and I don’t know much about cars, but we went to Kia as my first test drive and had an amazing experience! I booked my test drive super late and Camille got back to me so fast, and she set us up with Raghav to help us out. I had looked at the K5 online but seeing it in person and online was so different! Luckily, Raghav was very informative and friendly, so even tho it was technically my first dealership experience, it was great :)

Ayoub Yakoob

Best sales service I've ever experienced!! I've usually bought premium German cars before acquiring my Kia Telluride so still had to be convinced as I wasn't too sure about the brand. With the telluride being in such high demand I actually spoke to a few Kia dealerships around Vancouver but Kia West was a step above the rest as I felt they actually wanted to engage as opposed to a somewhat arrogant approach by other dealerships where there was an attitude of take it or leave it. The moment we spoke with Raghav our sales lead we realised we had a sales guy on the top of his game. Polite, courteous, patient, extremely knowledgeable and always going above and beyond. I mean he responded to questions on his day off and handled hiccups at ease. I can honestly say he was a joy to deal with and felt he always placed our best interests first. Delivering on every promise time and time again. Raghav, lives and breathes the mantra of customer first. We'll miss him, is the biggest compliment I can pay. I would also like to add Tyler Baskin, Bradley and Kali Cameron into the mix who also were great and continued the great work Raghav did. Keep up the world class customer service Kia West. You have a special team and yes loving the car :-)

Pixie Riches

Spectacular service. Tyler and Corey were amazing. Very attentive, really listened to my concerns and were great at trouble shooting and accommodating my requests. I really felt like my business was appreciated and that they genuinely wanted to find the best for me. Thanks guys!!!

jenny bansal

Just bought a honda civic and had a really amazing experience. Really knowledgeable and helpful staff. “Jaspreet” helped me with my purchase and I must say I am really satisfied. ✌️

Sarah Feral

I was very specific about what I wanted and my budget. Was shown different vehicle than what I made appointment to see, wouldn't give me the price just kept saying "you'd be surprised" when I said I couldn't afford this. Shown different vehicle which suddenly was no longer available when I was getting an estimate. Shown a car double my budget and finance guy was disrespectful and sexist. Emailed a complaint and never heard back. I'm sure they will post a "get in touch with us" comment ..too little too late. Would not recommend. I purchased a car from another dealership and had a great experience.

Shayne McCarthy

After the recession in 2008 you really saw Kia flourish as a company because they sell great cars at affordable prices. The service and attention to detail you receive at Kia West takes it to a whole other level. Their staff is friendly, helpful and honest and I would highly recommend the next purchase or lease of any car be done through the staff at Kia West.

Judy

It may have taken longer then I had hoped and Kia expected but I knew what I wanted and the colour wasn’t settling. Andy was an awesome salesman and tyler Baskins was very professional keeping me posted every step of the 7 month wait. Shayne from financing is professional and has great humour. Zolton had my insurance fast and easy . Both shayne and zolton were very knowledgeable in things that are available. I am so happy to finally have my Kia Sorento sx in Aruba stone (green) beautiful

fluffyninjajay

Just bought my first car from them a few days ago. Drove out from Abbotsford. Trust me when I say WORTH THE DRIVE. You want a new car? This is the place to go. No BS. They treat you like family. They actually made it so smooth and easy. Waited after hours to make sure I left happy. Easiest 5/5 I have ever given. Thanks guys, will most definitely be back soon.

Cam Pipes

Compared to other Kia dealerships, Kia West is much easier and less stressful to deal with. I’ve purchased My last two vehicles here and I’ve always had friendly, no pressure sales staff that are willing to negotiate fairly with no BS.

Kashish Sharma

Great experience closing the deal on my Kia stinger GT with Raghav. He was very helpful and provided outstanding service. He is Professional and friendly at the same time. Highly recommended!!

Trevor Miller

Kia Niro ev! Goodbye gas and hello Kia family!! Marco is the man!!! Thank you so much for your help getting me into the coolest vehicle on the market! Noah, Marco and Brad are an epic team and I would highly recommended getting in there to see what they can do for you!

Mr. M

Their top management should have a real sale to clear those used vehicles in their side yard. These vehicles are eyesores in Coquitlam. They are dusty and some of them are older models. I thought it was in a run down used car dealership. But it belongs to Kia West. These vehicles really hurt their image. I had a poor impression of this company when their sales manager gave my salesperson, who was very courteous, outrageously high prices. I think the day time sales manager must have lost track of both market trends and prices of used vehicles. That was why they had so many dusty and older cars in a junk yard like setting. Definitely hurt Kia West image and sales.

Hamid Alinia

I bought my first EV from kia west last week and it is the beautiful Soul 2021. Generally, the process went very smooth and Eiden in sales department was really helpful as well as Robin and Shayne in financial team! Thank you guys! Hamid

Nicole Lyons

Best Dealership I've ever had the opportunity to work with while shopping for a new car. Jonah is an excellent sales rep, always a fun and pleasure to work with. Noah one of the managers is fantastic. They always give me excellent deals on new cars and provide top notch customer service. Highly recommend.

Derek L

Garbage dealership. Pushy sales staff, plus they charge a ridiculous "dealer mark-up" OVER MSRP and FINANCE FEES and high DOC FEES, and they'll try to all slip it in until the very end without telling you, so make sure you read through the full breakdown. Or better yet, just don't ever shop at this Kia dealership, take your business elsewhere and if you must buy a Kia, then buy from North Shore Kia, it's worth the drive trust me.

Kim Santos (UnRealScope69)

Came in and spoke to Sajan and he was very polite and informative. Knew lots about what they had in stock and what they had in the lot. Safe to say I had an amazing experience car shopping for my family and I!

Kelly Trickett

Jonas did a fantastic job of listening to my needs then showing me the appropriate vehicle. Personable and friendly, I would recommend him to anyone looking to buy a new or used vehicle.

Rudy Hettrick

Absolutely one of the best experiences I've ever had dealing with a dealership. They put me in the vehicle I wanted and they did everything in their power to make it happen. The even put me in the vehicle that day and got to drive it over the weekend. I came back on Monday and the bank approved it and I signed off on the papers. Ask for Daniel! He's a pilot who lost his job due to COVID and he was awesome!

Lisa

Thanks to Joel for the excellent service and for helping me find the perfect vehicle! He was very knowledgeable regarding the various models I was looking at, and was able to point me in the right direction for a car that best suited my needs.

Chunping Yu

Bought an 2021 Telluride Nightsky with Feiyue Wang, the best car sales person I ever seen in Vancouver. His exceptional service is the reason I buy my KIA from this dealership????

Laura Burden

I just traded in my car here at Kia and upgraded to a much newer car. The sales staff was very accommodating in helping me find just the right car for my budget! Once the car was selected, the process went very smooth....from sales, to finance and then to insurance! See you at my next oil change! Love my RAV4!!

Tara Ryland

Kia west was one of the best dealerships I have dealt with. They were friendly and honest. It wasn’t really my intention to buy right way but with the right people any thing can be accomplished. My sales guy Gurpreet and his Manager Noah were the best 2 guys to deal with. The deal was fast and to the point.i was given the best deal I could have ever imagined. I would recommend Kia West to anybody looking for a new car.

Emma Forster

Sales associate, Jonas, was very helpful with the purchase of my new Kia Soul. He made sure the car I chose fit all of my needs and wants, as well as was within my budget!

J H

I bought a vehicle from this location. The sales men that helped me I feel took advantage of me and my situation. The whole thing was just wrong and Ive gone back to talk to the person that helped me and he is no longer working there I wonder why.... Even when I've gone in for a oil change and a "car wash" it was a joke they don't care about there customers or there work. I need to get my brakes and oil change done but I won't bother going back there. And I wouldn't recommend it for anyone.

Mike M

Kali rocks! So friendly and helpful! I send all my family and friends here for any new or used cars. Best Kia dealership around!

Natasha Love

After previously having bad experiences at other dealerships thank you Kia west for being a breath of fresh air! Thank you especially to Amanda who took care of us and got us into the vehicle we loved and took the time to really listen to us in what we wanted. And a thank you to Brad who was also fantastic. Hands down smoothest purchasing experience we’ve ever had. From start to finish everyone who was involved with our purchase was helpful and professional. Can not wait to be back in the near future for another purchase!

Maz Pardhan

I bought a used Tiguan from John the GOAT! Between him and the sales manger Joel they got me a great deal. This is the 2nd car I’ve bought from Kia west

dae seong Jang

I just picked up my new car from Kia West i recived the best service. Thanks to Terry for helping finding the right car also thank to Noah the sales manager for working with my budget and give a great deal. Shayne from the finace was awesome. I highly recommend these guys. Give them a vist if you're in the market for a new/used car.

Logan Murray

Great service! Raghav was very informative and helpful in facilitating the purchase of our first EV!

Mike Smith

first of all let me start by saying that I wasn't asked to write this review or anything like that but I felt that it was necessary for me to share my amazing experience with JORDAN. My wife and I decided to upgrade to an SUV( 2017 Sorento) from our little Kia Forte. Lets just say I did an EXTENSIVE amount research before approaching any dealership. Therefor I knew the value of our car whole sale and retail. Due to my busy schedule and my wife not being comfortable going in to a dealership on her own, I knew I would have to get the deal done on online/phone. I emailed and called every KIA dealership I could think of. I was very honest about what I wanted and advised them that all I wanted was the best price which I'm sure they hear quite often. I wont name the other dealerships but basically they were horrible but Jordan at Kia West gave me the best service and the best price BY FAR(he didn't even know the other quotes, that's how honest this man is). I GAINED EVEN MORE TRUST WHEN HE OFFERED ME EXACTLY WHAT MY CAR WAS WORTH AND EVEN PUT IN ANOTHER $1000 FOR ME TO HELP WITH MY NEGATIVE EQUITY(HE EVEN DIDN'T KNOW I KNEW THE VALUE OF MY CAR), Every other dealership was $3000 less for my trade and the payments they offered me were not even close to Jordan at Kia West. THE SERVICE AND EXPERIENCE WAS TRULY AMAZING. IF YOU ARE READING THIS REVIEW AND ARE ON THE BOARDER LINE OF GIVING THEM YOUR BUSINESS, DON'T EVEN THINK TWICE ABOUT IT, YOU WILL NOT GET BETTER CUSTOMER SERVICE OR A BETTER DEAL ANYWHERE ELSE. JORDAN IS ONE OF THE MOST HONEST PEOPLE I'VE EVER DEALT WITH. PLEASE, GO SEE JORDAN AND LET HIM AMAZE YOU!

Megan Nash

Service is great but the staff does not follow covid protocols. Staff talking to customers without masks. Felt uncomfortable.

Evelyn Tan

So good that we bought a 2nd car from KIA West!! Big thanks to Kali, Shayne and Dayne for taking care of us. Great product knowledge and we've been very happy with their service department as well. Kelly, Raegan and Tim really help you feel like everything will be taken care of. KIA West has done it again!

Alison dzurko

I’d definitely recommend heading here to anyone looking for a vehicle! Ask for Tyler Wilson best experience finding a car I have had. He was was so personable, knowledgeable and listened to find exactly what I was looking for. I’d recommend Tyler instantly!

Haejin Joo

I bought three cars(2011 kia optima, 2017 sorento and 2021 soul) from here. Always they give me a good deal and happy experiences. Try to deal with them. You won't be disappointed.

Mike Riddell

I wouldn't buy a donut off these guys. They are all crooks. Old school bad car sales are back at this dealership. You want a trip down memory lane with their sales tactics. Visit them

Ryan Smith

Bought a Cherokee off of Marco today and he was great to deal with! It extended to everyone I dealt with in financing and insurance as well. Just great people and made it as quick as humanly possible and were a pleasure to talk with. I would recommend anyone here no question.

Gurdip Singh

We went to Kia West looking for a economical hybrid vehicle. Ended up getting a Niro Hybrid EX premium and a deal that nobody could have offered. Raghav helped me purchase my family’s 1st car in canada. He was referred to me by my nephew who had already bought a Seltos from him and we loved how he treated all of us. He even went to pickup my family cos I didn’t bring them along (as I was not prepared to buy a car) so that they can have the car buying experience. He made the purchase enjoyable & restraint. We never felt pressurised & I would buy all my cars from Raghav no matter wherever he goes.

Michael lee

I bought a Forte from Mr. Lee from Kia West in Coquitlam on August 21st. It was the day Kia West held an event, and he said that if I bought a car that day, he would give me a present. So, we bought a Forte and Mr. Lee promised to give us a $200 gas card and a car mat. He said he would send the fuel card and mat in about two weeks, but Mr. Lee hasn't sent us anything for over three weeks. I called Mr. Lee and asked when he would send me the promised items, the manager in charge was a little late because he was on vacation, and he promised to check it out himself and call me the next day. However, he did not give me a call the next day or the following week, and he did not send me the gas card and mat he had promised. After that, I called several times, but no action has been taken so far. The last time I spoke to him was on October 8th, and even then, he sent me a gas card the next day and mat promised to send it within two weeks, but it's been over six weeks and he hasn't sent me anything yet, and there's no contact. Kia West in Coquitlam, which strives in various ways to increase the patience of its customers, is a really great company. Thanks to you, I'm really grateful that my patience has grown even after being deceived. I do not know when I will receive the fuel card and car mat you promised, but I look forward to that day.

Gina Cherubini

Was nervous purchasing a new vehicle with a trade in however I was put at ease immediately upon arriving. I dealt with salesperson Hanna. Wonderful interaction, honest and straight shooter. No hard sales tactics, stayed within my budget and left the dealership with a brand new Hybrid Niro. Thanks Hanna! Also a big thank u to Venu for crunching the numbers. Great staff!

SAHIL BHATIA

A dealership who believes more in Relationship rather then Business deal. Very polite staff who listens to your requirement very paciently and try to give you the best deal. A very special thanks to Mr. Gurpreet- Sales Person and Mr. Noah Manager for giving the best deal which no other dealership of kia offered. **Highly recomended*

J K

Worst experience ever. I had a crash and tried to order parts from here. The staff offered a good deal saying that he would take care of entire thing with reasonable price. I was gonna just buy parts and ask my friend to fix it (he works at the body shop) but they offered a cheaper price so i just decided to fix my car at kia. It was a huge mistake. First of all it took me forever to get my car fixed because of the parts being delayed. Well i understand this becaus this is not their fault. But they increased price all of a sudden. I managed to understand this too since it was not that much. But the most frustrating part was they didnt fix my car! All they did was just changing the parts and the alignment was still way off. Literally parts were sticking out of the place. So i complained to the girl at the service and she said they are not body shop and they dont do alignment. I said the other guy told me he would fix my car entirely including the alignment and i had a written proof too. The girl confirmed with him and told me they would try to find a way and give me a call later. She never did. After waiting for more than two weeks i just decided to fix my car from my friends bodyshop spending additiinal couple of hundreds. I was gonna complain to this girl at the service but just decided to step away because i didnt wanna deal with these people anymore. I would let everyone around me know about this place and make them stay away. It was a mistake to buy a kia car from the first place. Keep your words if you wanna be professional guys. And dont lie to me saying that there is someone who is interested in my car at your shop and you wanna buy off my car. Everyone knows thats a disgusting scam to sell a new car.

Lynne W

Another great experience at Kia West. Our salesman Joel was amazing. I gave him my wish list of what I was looking for and he nailed it with showing us a 2017 Kia Sorento. Joels friendly and very personable approach definately helped to make us feel at ease and answer all of our questions. Thanks Joel and team this is our 2nd Sorento from your location. We will definately see you when it is time to upgrade again. Sincerely Tom and Lynne Walmsley

Jake Hartman

Do not buy a car here, do not bring your car for service here. Only had issues since I bought a one year old vehicle hear. At this point I can't drive my Sorento, I go somewhere and I try to use it again and it's dead. I told them about the common relay sticking issue and they just blew me off. They had there "best technician" on it and they said its just fine and they're releasing the car to me. A vehicle I cannot use or trust especially when driving my daughter around. Will never buy or bring my car back here again. Even paid extra 3k for warranty

Patrick Batycki

I don't often have a memorable enough experience that motivates me to write a review but in this case I had to. The other morning I had the misfortune of hitting a deep pot hole dead on and not only damaging my tire but my beautiful rim on my Kia Rio SX. I had to call roadside assistance and had my car towed in. Patrick in service was amazing! He squeezed me in on what was clearly a busy day and not only had my tire replaced but my rim restored to its original condition. A mobile rim repair service just happened to be there that day and he arranged everything with no hassle. I was stressed out that I would have to miss work but Patrick was able to arrange a ride for me. The shuttle driver Ron is a delightful host and was kind enough to give me a lift to work and back. I picked up my little Rio later that day as if nothing had happened! I was even delighted to find I had received a much needed wash and vacuum. Thank you for taking the stress out of my day Kia West. I look forward to your future assistance!

kristen h

Great service and not pushy at all. The staff that all work there are extremely friendly, especially Jenny, Daniel and Corey! Thank you for helping us buy a new car. Although mostly everything went smoothly I am not happy with the insurance service. Very frustrating and lengthly process unfortunately. Added some unnecessary stress you don’t want to endure when purchasing a new car!

Solar924 Yee

Last week I was shopping for a new car, especially looking for a Hyundai Palsade Luxury trim which was going fast and stock had been depleted in most the dealers. Lucky for me, I dropped by Kia West and lo-and behold, a white used Hyundai Palisade Luxury with only 8,000 km was on lot - it was only 5 months old. Fei and Mitch were great in showing the car and have negotiated a price and extras that we agreed on. Unfortunately Noah, the manager came and ruined the expeerience. He knocked off some of agreed extras which I thought was not really professional. Just to gain a few dollars more made me instead of giving Kia West a five stars - a four stars instead. Five stars go to Fei and Mitch and three stars to Noah. Brad the finance guy was great. Same goes to Rachel who did my insurance at Kia West. Mitch and Fei delivered the car to my place the next day nice and clean after detailng. Much appreciated. Overall, I am quite happy with the purchase and the two great personal sales staff at Kia West. If you go shopping there, ask for Fei and/or Mitch. They are easy to talk to and don't do hard sell.

Sana

i am so happy with my Sportage, its very comfortable, fun to drive, feel very safe driving. thank you Andrew from Kia west Coquitlam and your managment team, to help me choose right car . I loved Sanela

Dan Jenneson

If you're looking for a Kia don't waste your time with other dealers, go directly to Kia West. They have the easiest, lowest hassle, most direct and honest salespeople, and the best prices in the area. I spent several hours at different Kia dealerships in the area negotiating terms for the Kia Soul EV that I had decided to purchase. The staff at other GVRD area Kia dealers were ok, they were exactly what most car sales people are like. If you're looking for that type of experience, where all manner of sales technique are attempted on you over a lengthy process through overly friendly forced smiles, go to any dealer but Kia West. However, if, like me, you prefer to negotiate with an honest partner who actually respects you and your time, go talk to Parker and John at Kia West. After several exhausting interactions at various Kia dealerships I was very pleasantly surprised at the tone when I phoned Kia West. I spoke with John and told him that I wanted a white Kia Soul electric vehicle and the budget I had with which to make the purchase. He took my information down and assured me that he would get back to me as soon as possible. That was a two minute phone call. Within about 15 minutes Parker had called me back to say that they had the model I wanted and made me a price offer. That was another two minute phone call. I considered his offer for a few minutes and called him back with a counter offer, which he took about 30 seconds to come back and accept. The next morning we went to pick up our new car and sure to his word the price was exactly what we had agreed upon the night before. All told the deal took about six minutes to make, and best yet the price was better than any other dealer. Do yourself a favour, save the time and hassle of the typical experience of having something sold to you. Go buy from Parker and John at Kia West.

Ramin Abdollahi

I always have a great experience visiting KIA West. From the front desk to the Sales associates, they all treat you in a friendly and professional manner. I received great service from Reagan at the front desk in the past and dealt with Joe this time who goes the extra mile to make sure the best service in every aspect is delivered. That meant a lot to me! Kali at the customer service desk is such a caring person and the sales associate I dealt with this time, Jonas is smart, funny and honest. Long story short, it makes me actually glad when the time for service is due!

Russ Sprake

used car scam artists - we purchased in total 4 new cars from Kia West when they were on Lougheed Highway and the service and customer care were way better before they got too big. For new cars they are probably still ok although there are better deals out there with Applewood etc. It is used cars, I always buy used when my wife buys new and at the same time. My first used from Kia West was a Toyota Camry which I was assured had no issues, had low km's was senior owned and would need nothing for several years other than maybe an oil change. This was $7000 cash deal and nothing went wrong for a few months, time I came to change the car I was offered $1300 as there were so many repairs required and it was actually considered dangerous to drive by the MB dealer. So Kia West offered me $4000 and I needed another $7500 cash to buy my Mini Cooper - I reluctantly made the purchase and was again reassured that there would be no issues as the car had been through multi point inspections and nothing more than an oil change for at least 2 years! Obviously I requested a warrantee or something in writing to back this up but complete refusal to do so, this should have raised alarm bells but after spending in excess of $100k in vehicles at the dealership you are inclined to accept their word. Now ONE year later here I am with a $5000 bill for a replacement timing chain, o2 sensor, solenoid, new coils and all new spark plugs! Just shows that Kia West think nothing of their customers even with multiple repeat business, this as far as I can see is since Dusty ceased to be in charge and their business managers consist of the owners son Dane and Mo neither of whom should be trusted! We have been ripped of by Kia West and will never go back, in fact we love Kia but used Applewood. While Dusty may have looked like a cowboy these guys really are, Dusty I know would have taken my used car back at full price paid or covered the cost of repair, anything to keep a customer happy, these guys, plain and simple just don't care, take your money and after that see you later, we're done! Buyer beware, NEVER do business with these people unless you can afford $50k a year in repairs or new cars!

Amit Jhally

I recently went in looking for a car. The salesman Sajan was a great help, friendly, and very informative in helping me find what was right for me. I would recommend seeing him when going shopping here.

Jim Sutherland

Our old car died but at least we didn't go home empty handed. Thanks for the great service and help Marco! Friendly, helpful and not pushy, much needed after a long day. Thanks again!

Owen Kruger

AB was fantastic, he was very patient and friendly and helped me with all of my needs to purchase a new car. I highly recommend using KIA WEST and even asking for AB, he will make sure you are treated amazing and will help you with all of your needs.

Veena Gill

I am a very happy customer because I had a really great service from Hewa. He sold me the perfect vehicle, Kia Sportage. I love my new car and I just want to thank Hewa for his loyal and committed service. I truly recommend Hewa to anyone, he doesn't pressure you at all and he will find you a perfect vehicle and all you have to do is answer his questions.

Anna Reva

We got our car in this dealership a few months ago and the car is absolutely great. However, the service leaves much to be desired. They constantly over promise, under deliver and never apologize. Car wash took over an hour while they promised "30 min or less" and the car wasn't even washed, just wet. It was the same with the sales team, what they say never matched what actually happened. From my experience, this would never have happened in Korea, their customer service is usually top notch. I don't know about other locations in Metro Vancouver, but this one needs to reconsider their business processes and customer service.

Kristina Brisbin

A snowy Valentine's Day we decided to venture out and look at the Kia Soul. We were greeted by a young man Joel, who was very welcoming and friendly. He asked a few questions but also let us look around and let us have our space. Once I had gone for a test drive, we talked more about what I was looking for in a vehicle and Joel suggested a few options. I was very pleased with the Kia Soul he had picked for me and within my budget. To the staff at Kia West,( Joel, Pawel and Bradly in finance) thank you for all your help, and making me feel comfortable with no pressure.

Ivan Kostelny

I've had a great experience with this dealership. Salesperson Bill was super polite, knowledgeable and was able to give us a great deal on a new EV car. Highly recommend to use his service. ????????????????????

Roland Frederick

We recently purchased a Kia Carnival and are really enjoying it! Was a very difficult vehicle to find in the EX+ trim package, being so popular and in limited supply due to manufacturing supply chain problems we weren’t sure we would find one in a reasonable amount of time. Our sales rep Mitch went above and beyond to help us secure the vehicle! Big shout out to both Mitch and his sales manager Noah who worked through their day off to make the sale happen. I highly recommend Kia West and their friendly staff to help you get into the vehicle your look into for! They made the process easy, fast and enjoyable. And we are very happy with our purchase! Thanks again!

Daniel Caminhas

I had a great purchase experience with Kia West. I did my entire negotiation online with Jenny and Mo, who were very responsive and patient in working out all the details. When I went to the dealership the car was ready for the test drive and sales representative Andy was very helpful and friendly in explaining all the features of the vehicle. I closed the deal and drove the car home on the same day. After that, I had some follow-up interactions with their Customer Service Manager, Kali, who was also very cordial and professional. So far, this dealership has demonstrated a good level of customer obsession with an attentive team. I could also notice an above-industry-average level of transparency in their communication. On top of that, after some negotiation, they have a competitive price for new Kia vehicles. I will definitely consider this dealership for my regular maintenances and for the next time I decide to buy a car.

J Von Rellim

Although, I did not end up buying a new car from Kia West. I have to commend Jason on his customer service and dealing with me through e-mail as I was away on a business trip. He was very patient and friendly during the whole process and did his best to give me the best offer. I would highly recommend them to anyone who is looking for a new car. Thank you for your customer service.

anita hassanpour

Hi, I would like to share my experience in kia west. We arrived Vancouver in August 2019 and exactly 7 days after that we bought our first car there. Noah who works there as a manager helped us a lot. I absolutely could say, without him we couldn’t be able to buy car. He has supported us since we told him we like mini cooper till now ( after almost A year). He put all his effort to help us to buy our favorite car with unbelievable price. About last week, my husband and I decided to buy another car and again we went to kia west. I can say Noah and all the people there are so helpful , kind, professional. They help us to finance a 2020 car, however, it’s just less than one year we are in Canada. I would like to say thank you to all the people who work in Kia West, and Especially Noah who help us like a brother.

Justine A

While there were some rocky moments during the beginning of my Kia West experience, in the end, I was glad that it did not sway me to give my business elsewhere. The Kia West team apologized for the negative encounters and Eidan (Sales Representative) and Noah (Senior Sales Manager) were especially helpful and professional during my last visit, where I finalized the sale and left with my new Niro EV SX Touring. They definitely made up for everything and for that, I am very appreciative. Thank you Eidan and Noah for your time and efforts.

Tim Hartford

As a supplier to Kia West, I have been extremely impressed with the professional and courteous manner in which we have been treated. I visit their office on a weekly basis and am always treated in a very helpful and respectful way. The staff is patient, and always available to answer questions. We supply many auto dealerships and Kia West is one of the best!

Ernie Marrocco

Awesome experience! Marco and Joel are incredible and sold me a great car for a great deal. Very happy with KIA and highly recommend :)

Amir Hazavei

Bad experience!! I was looking to buy a used car. First issue was that they don't have price on there used car inventory when you search the website. I sent a message and Chris Hyson got back to me through email saying we have 800 cars in your price range so come to the dealership to have a look! These days peaple don't come to dealership and waste their time unless they find something online that matches their need (Price & model) then they move forward. I told him send me 10 cars in my price range from the 800 cars you have he sent just two cars and said come to the dealership to see other vehicles. Very bad experience guys!!! I ended up buying a used car from Westwood Honda and had a great service.

Andy P

Waited 45 minutes for parts and still no one helped me. If this is how they treat customers stay away from this Kia dealer.

Ella Burritt

Phenomenally responsive Dealership. I saw an ad for a car I had been looking for for a while online, I sent an email and Chris Hyeson the Internet sales manager called me back literally within three minutes to discuss the vehicle in question. He gave me a little information about a sale they were having the next day and sent me a flyer via email, made an appointment for the next day. We showed up first thing in the morning on Saturday and it was like a night club in there in the best way possible. They have energetic music’s tons of super friendly sales staff, confetti cannons and pretty much anything you can think of that would make your car buying experience super fun. Chris paired us up with superstar salesman Marco who I cannot say enough good things about. He’s super friendly, he listens and doesn’t just try to talk over or pressure you. He is a superstar and if you are coming in to buy a car ask for him him you will not regret it. He worked with our budget and got us a phenomenal deal. They never tried to pressure us to spend more or upgrade on anything. They respected our budget and our wishes. I bought my car on Saturday and there was a little thing that needed to be done on it. Marco arranged for service on Monday and gave me follow up phone calls to remind me of my appointment and let me know when to come in. He was an all-star in the customer service department. Kia West is lucky to have to him on their sales team. Next time I need a car I would be happy to go to them again.

Terence O'Malley

Daniel, Joel and Venu went above and beyond when I wanted to upsize to minivan for my growing family. Bought my last 2 vehicles here and will continue to do so. While other dealerships make excuses, Kia Wesr gets it done!

Alysha Martin

Very friendly sales team at Kia West! We felt very welcomed and well understood on what our likes and dislikes were. Chris was easy to keep in touch with about booking a test drive and when we arrived Adam was more than helpful and very personable during our entire interaction. Nothing but positive things to say about Kia West and everyone involved. Thank you very much for your service and we look forward to years of Guinness to come.

eryn straughan

By far the most friendly and welcoming dealer ship I’ve been too! Thanks to Tyler Wilson, my experiences at Kia are always quick, easy, and enjoyable. Even though he is part of the sales department, and wasn’t the sales man I bought my Kia Rio from, he is always more than happy to help me with anything I need! especially regarding appointments and service! Thank you so much for the excellent customer service!

Sahib Virdi

Came into Kia west with my family and I as we were browsing for a new car and experienced amazing service by Sajan who guided us through the lot. He was super friendly and very knowledgeable on what car would be best suited for our family. Definitely would come back to Kia West after our great experience! Thanks Sajan !

Jesse Miller

My cousin bought a car 2 years ago from here. Was promised a gas card with her deal never got it. Then when asked about it later on was told we will give her $500 for that error and still nothing....also her car makes some brutal sounds when it’s cold in the morning but the service department apparently can’t hear it.

Monty seddon

If you would like to have pleasant experience purchasing a brand new car, please see Ron and his team at Kia West in Coquitlam. Ron, Noah, Venu and Jenny made the experience quick, easy, and painless. Ron actually listened to me and went above and beyond to ensure that I was happy with my purchase. As a result, I have already encouraged my friends and neighbours to visit Kia West for their next car purchase. Michelle S

Dan Mason

4th Kia purchased and 2nd at Kia West. Drove further away after terrible service at first dealership and glad we did. Great team and very proactive so far on after sale service for our new EV

Tony Gabriele

Last April we started fresh as far as looking for a trustworthy Car Salesman. We went to Kia West, just to look at the Hybrids and Electric vehicles. That’s when we met Raghav! We STRUCK GOLD as far as finding a trustworthy salesman! We ended up buying a fully electric Kia Niro and have saved over $5000 in fuel costs. A couple of weeks ago we picked up our second Kia, a Sedona, again from Raghav. We told him what our need were and he went WAY above and beyond in making this deal happen. We will be buying ALL our future vehicles from Raghav as I know i can TOTALLY TRUST him!!! My saying is ‘I don’t want to get ripped off, nor so I want to rip anyone off’ and Raghav respects and followed that with us as well!!

Raj Wadhwa

Great experience with Raghav on my new purchase of Kia Stinger. My car purchase experience was so convenient and quick all thanks to Raghav. Highly recommended dealership!!!

Robyn Gerris

Really great dealership - very transparent, accommodating, and helpful. Bill's customer service skills are incredible; his attention to detail and dedication to making his customers feel valued and appreciated are outstanding - he made my experience exceptional and made the process of purchasing my vehicle very comfortable. I highly recommend getting in touch with Kia West if you're interested in purchasing a car.

Robert Colquhoun

Awesome friendly helpful staff very understanding of my situation on getting me into a new Seltos would highly recommend the guys and gals at Kia west

Melany

Our family had an AMAZING experience at the Kia West event last weekend! Our salesman, Steven was top notch. He was kind, courteous, and listened to our exact needs. Steven made sure our toddler was well entertained with popcorn, ping pong table and refreshments. With confetti cannons popping, and everyone cheering sales, we were happy to have been part of this winning event to trade in our Sedona for a new one. Shayne, from accounting was fantastic sharing his office with our bunch and finding us a great financial solution. Thank you to everyone at Kia West! Vilgrain Family

Stacey Yeske

I came from Kelowna for the weekend. While driving to Vancouver, the check engine light came on. I called Kia West at 11am this morning and they were able to get my vehicle in for 1:00 to diagnose the issue. My mom and I waited for about 30 minutes and it turns out, it was a very minor issue that required no servicing, but did need to be cleared to get the check engine light turned off. The customer service was absolutely wonderful. The staff were kind, quick and helpful. Thank you Kia West for getting my vehicle in so quickly, and putting my mind at ease before the drive home tomorrow!

Arpit Madan

Kia West is an amazing dealership in Coquitlam BC and what makes it more special is Tyler and his sales team. Raghav (RV) is what they call him there is a brilliant young sales lad who helped me get the Volkswagen I was looking for, RV is skilled, competent and is a hunter. He is the guy for me at Kia West

Lauren Kesler

If you’re looking for a new car, Kia West is the place to go. Make sure you ask for Tyler Wilson! He was phenomenal from the moment I called in asking about a certain car right up until I drove off the lot 2 days later. He went above and beyond to ensure I was taken care of until my car arrived. He was knowledgeable, understanding and I could really tell he had my best interests in mind. I have nothing but amazing things to say about my experience with Tyler and all the staff at Kia West!

Tina Green

I am always hesitant going into a dealership, more so with my guard up especially being a women but there was just a great vibe when I went to Kia West. I was greeted promptly, not attacked and asked questions that really helped me figure out what I wanted and NEEDED! I came in with liking the Rio but realized that for my needs an SUV would be better and went with a Sportage. I am in love with it and can't wait to take it on my many camping trips that I go on in the summer! HUGE shout out to Jen Mok for all her help and support through my buying process!

Amber Easton

To Andrew and the entire team at Kia West, a sincere thank you for my recent experience with you all, especially Venue and Robin,I can see you all work tirelessly for your customers. If you're looking for great customer service and phenomenal pricing visit these fabulous people!!!

Hassan Aghvami

Borna is one of the most amazing sales representative that I've ever came across with. He genuinely cares for his clients and is always on top of the latest updates of the market for you to have the best shopping experience. He's also the only Farsi speaking representative in this dealership which is a bonus. We HIGHLY recommend seeing Borna for your next purchase.

Funky Swadling

5-STAR EMPLOYEE ALERT! Kali exceeded my expectations in supporting my post-sale requests for my new car. Her time management, knowledge, and control of multiple requests coming in from me, as well as her colleagues and other customers was masterful. She is a gold star employee who left me feeling like a truly valued customer. Thanks Kali!

Opeyemi Kolade

I had a really great experience with Raghav at Kia Coquitlam buying a Forte Ex Premium. He was patient with us and helped answer any questions we had. It was a smooth purchase, very happy with it.

Susan Vann

Buying my new Seltos was a very positive experience. Raghav and the whole team have been so helpful, and I love my first Kia.

phillip lee

I came to Kia West and I had no idea what I wanted and which vehicle was best for me, but thanks to Hewa, he was so supportive and did not rush me to pick a vehicle, he went through everything in detail and educated me on which vehicle would best suit my needs, i ended up with a Kia Rio. Hewa was a very honest, respectful and outgoing sales person. I recommend Hewa to anyone who is unsure with which vehicles to choose, he will save your life!

Katelin Common

Just bought my brand new car from Patrick. He was great with us and all of our needs. We highly recommend going to see him. He went above and beyond. Thank you Patrick, we are happy customers.

Ben Sharpe

By far, the best dealership and staff that I've dealt with. I spent nearly two months going to various dealerships and none treated me better than Kia West. Jonas, the salesman I dealt with, was very professional, honest and down to earth. He responded timely to my phone calls and text messages, making sure that everything was on point. Along with Jonas; Shane, Jenny and Noah were all amazing throughout the entire process. I 10/10 recommend this dealership and the staff at Kia West. My girlfriend will be purchasing a car here in the near future!

Pooja Deo

The service advisors do not look out for your best interest. They are more concerned about selling costumers unnecessary and expensive services rather than what you require for your visit. I had to fight for a month with advisors for my money back. There is also a huge issue with costumer-staff communication. The advisors will promise you something verbally but will not follow through because it was not written. As well as they do not bother to tell the customers the whole truth about their vehicles. I encounter these problems for all my visits and this has caused me to loose trust in the Kia company altogether. I’ve been going here for 5 years and I have had enough, you’re better off trying another Kia service centre.

Helena Marie

Buy your car here! Specifically go see Joel Edgar to buy your car, and ask for Noah Palani if you need a manager for anything that needs, well, managerial capabilities. More details below but if this is as far as you read, that’s all you need to know. They WILL take excellent care of you. Joel took the time (several hours, in fact) to let me test drive several different cars. He also walked all over the lot with me so that I could get a look at every single car they had. New, used, trade-ins, damaged, etc. He NEVER rushed me. I was comforted knowing I had seen everything available. It felt like he was there as a facilitator as opposed to someone trying to sell me something. He didn’t push me in any particular direction, but listened to me as we talked through the different options. I’m very particular and Kia west has a TON of cars, so at some point one of the managers, Noah, helped us both out by recommending some specific vehicles to help narrow the search. And let me point out that he recommended specific ones that were IN MY BUDGET! The car I happily walked away with was a 2017 Kia Optima. It had higher mileage than average for the age of the car because it had been used as a rental. But knowing Kia cars already, that wasn’t a concern for me. When I say these cars last I really mean it! I did, however, get a one year extended warranty to help ease my mind. And when I say I got that, what I really mean is that Noah offered it to me. He understood that I had been in the market for a used car which would still have a year or so of Kia’s 5 year warranty. But because this particular car was over the mileage limit, he offered me the warranty to help ease my mind with the purchase. I didn’t ask for it, but he had listened and understood what was important to me - and I am truly grateful. The car I bought was a trade-in and when I first tried it out, we noticed there was some damage to the front bumper. When making the purchase agreement they of course agreed to have it fixed. Unfortunately, matching the paint color proved to be very difficult! They did everything. They sent it to two different paint shops and even got a brand new bumper (even though the damage was not that extensive). At one point it felt like the colour was just not going to match, but Noah didn’t back down. He insisted on making it right - and when the car came back the third time - it was PERFECT!! Special shout out to Kali in charge of service who drove the car straight to me herself and was extremely kind throughout the process of having to reschedule so many trips to the paint shop. I now have a beautiful, reliable car that I have full confidence in and can happily say I’ve made some great contacts at Kia West. I wouldn’t hesitate for a second to buy another car there or to send friends their way. Joel and Noah really made my experience of buying this car, which I love so much, absolutely wonderful. And if they happen to read this: Joel, Noah, thank you for your kindness, professionalism, and for delivering on every single promise you made to me! You truly made me feel respected and cared for every step of the way. You guys are great at what you do, and I’m so glad to have met you both. Thanks for everything.

Brhett Dan

Purchased a car from Kia west yesterday and they are a fantastic group of people to do business with, Marco was our sales guy and he did everything you'd want a good sales man to do, answer whatever questions we had and made sure we were comfortable, and he was very accommodating! Noah the manager is super friendly and happy to help any way he can. And Corey in finance was just awesome, had a good laugh, he was friendly and ready to answer questions. Not one of them were pushy when it came to extra or anything. Just a very good team to work with. I highly recommend you give them a visit.

Ashley Tyson

I had a great experience buying my first ever brand new vehicle a 2019 Kia Sportage from Kia West. I would like to thank Parker for his awesome service. He was a great sales consultant. I will most definitely be recommending this guy and this company to my friends and family. ????????

Audrey Audrey

Very Impressed with the knowledge of the staff about all the vehicles that I was looking at. It was great to not have sales people being pushy and trying to just sell me whatever they can make the most money off of. They asked me questions that helped me find a car that fit my needs for myself and my company. I am very happy with my new Optima! Highly recommend them!

Rameez Nathu

Great service at Kia West. Go to Mo, he will get you a great deal! He beat every other Kia dealer in the area and then some. The guy will go out of his way to get you the car you love for the price you want! On top of it all, it was the only dealership i did not feel pressured. Thanks Kia West!

Abby Stratton

I’m am beyond impressed with this dealership. From the moment I walked in I felt so welcome. Kia West made all the other dealerships I visited look like a joke. From sales to financing to service, the whole process is above the rest. Clearly they care about their customers and their warranties stand by their cars. Thank you guys so much for making what could have been a stressful/overwhelming process actually stressless and fun! I Love my Kia!

Andrea Saavedra

I just have to thank all the team at Kia West for their hard work. You guys went far and beyond making possible for me to have my new Kia Niro. I’m loving the car so far. A special thank to Daniel for his patience and help showing me and my brother the best option for us. Thank you guys you are the best ☺️ Hannie

Lisa Tonen

I personally want to thank all the local pilots who came together from your business, who volunteered their time and money to help all those stranded in Hope, B.C and the surrounding areas. I am the single mom who got stranded in Chilliwack with my youngest child, while the other 3 were home alone and on evacuation alert and with no power, for 3 days, in Hope. My neighbor Shelly forwarded me the local ad you posted for your call to help. You went above and beyond to reunite me to my children after 4 nights of being away from them. I especially want to thank Sig, our pilot, who was so professional and eased our nervous minds, and assured us of his expertise!! We can’t thank him enough for bringing us home safely! Thank you Sig, we will never forget you!! You made our year!!! Thank you Kia West for your phenomenal and outstanding service you have provided to the community in serving and protecting all the stranded people, from the floods, mudslides, and cut off highways in B.C.!! Absolutely exceptional!! Big hugs, Lisa and kids!

Mark Witecki

It was time to purchase my first vehicle and I called around 10+ dealerships and Kia West was the only dealership to listen to my needs in a new (used) vehicle. I made an appointment over the phone with car salesman Bill W. When I came into the dealership to test drive the car, Bill had the vehicle ready to go outside the door to test drive. Bill did an excellent job listening to my budget and my priorities in purchasing a vehicle. He was extremely friendly and I would strongly recommend anyone purchasing a vehicle to ask for Bill at Kia West to get quality service.

Linda Debons

Best experience at Kia and I highly recommend it. Andy Lo was my auto dealer and he is so nice. Andy is the reason I went to Kia to purchase my new wheels. Thank you Andy!

Eugene Nizker

I have a Kia dealership 5 min away from my house, and yet I went all the way to Kia West to buy my car there. The reason is simple: whereas at Kia next door I didn't feel they care for my business, at Kia West I got superb service and honest deal. Everyone was knowledgeable and helpful, even staff members that were not part of my deal. Kanen and Noah, Venu and Kali, Warren and a few others whose names I, unfortunately, don't even know - everyone was super-friendly and helpful. Believe me, I did my homework while choosing my next vehicle visiting over a dozen dealerships: Honda and Toyota, BMW and Mercedes, Volvo and Acura. I saw different attitude, some better, some worse. But staff at Kia West creates great atmosphere putting a customer in a comfort zone from the moment he enters the dealership. I believe this is one of the main reasons for their success. Consider my case, for example. I was a Honda customer for 18 years and had zero problems with Honda vehicles. Naturally, my first choice was a Honda vehicle again. Kia West sales staff made sure all my concerns are addressed and all questions answered. Finally, I chose Kia Telluride over Honda Pilot and I do not regret. Thank you, guys! Eugene, Richmond BC, Dec 2019

Leila’s Beauty

Absolutely amazing experience at KIA west! I wouldn't choose another dealer ship to give my business too. As well, I wouldn't hesitate to send any family or friends to that dealership. Shane, Veenu, Jenny E, and Nate are all exceptional at their jobs! They bent over backwards to make everything work for our family and our available expenses. Best choice we made was buying our 2016 KIA Rio from KIA west! Thank you again for the incredible service and the best treatment we have gotten at any dealership!

Ashley Jun

I purchase a Kia Sedona from Philip Kang from this dealership and he was super good and really helpful. Also, the sales manager Shayne Sharma gave us really good deal! I am really happy with the service from Kia West and after all what a great product! All the great things my friends were telling me about Kia is true! Thank you all~

kayla demsey

DO NOT BUY FROM THEM! I purchased 2 "lemons" from them in the last year. The first was a 2011 Kia Sportage turbo that had endless problems. After 5 visits - in a month and a half- trying to find the issues I did not feel safe driving it anymore. I was told my only option was to trade it in. In doing so I had to take on a bunch of negative equity as they did not acknowledge that it was a "lemon." Now I have a 2014 Kia Optima turbo that was their dealer demo and I was told it was in great condition. With in 2 weeks of owning it I was having serious issues with the car. After 4 visits of them trying to conscience me that there was nothing seriously wrong with my vehicle they tried to send me home - my car sounded like my boyfriends diesel truck starting up-. Clearly there was something wrong. I was leaving to go visit my parents in Kamloops driving the coquihalla in my car. If I didn't bring my boyfriend with me they would have let me take the car and go to Kamloops instead he put up a huge fight insisting there was something wrong finally they acknowledged the fact that the car didn't sound normal and ran some tests. After a month and a half and them replacing the entire engine I picked up the car and well driving it home it was so far out of alignment I could turn corners without touching the steering wheel. I drive right back to the dealer ship they did an alignment but in my opinion it should have never left the dealership in that state. I don't under stand how some body could have test drive my car to get the brand new engine in it and not noticed how far out of alignment it was. Instantly I questioned the quality of the repair. I lost all confidence in my brand new Kia. Now I am stuck with this unreliable vehicle that now is having another issue everything I step in the breaks something clunks in the suspension and I can feel it under my feet. Every time I drive I question whether I am going to make it safely to where I am going. I explained these issues to Kia Canada and to put it in polite terms they told me to go pound sand. They saw no problems with any of the issues and in their mind these were normal occurrences. After reading this would YOU ever buy a Kia??

allison cortes

I highly recommend working with Joel (sales representative) and Brad (finance manager)! They were both very personable, patient, and helpful individuals. I left the same day with my brand new car, something that was made possible by these two men. If you're looking for a car, Joel and Brad are definitely the right men for the job!

Shahid Khan

I would like to share my experience of buying a car with Jenny of Kia West around two months ago. I found Jenny an honest and dedicated worker. She sold me absolutely beautiful car which I am driving peacefully. I am very happy of going to Kia West and happened to meet with Jenny. Thank you Jenny.

Dennis DesLauriers

Just purchased a 2018 Kia Forte from Kia West. All of the negotiations were done online with Chris Hyson. I found him to be an excellent communicator who provided several vehicle options before we narrowed it down to the one we bought. He understood what we were looking for and worked from there. When we to Kia West everything was in place and after a test drive we finalized the purchase. Chris was very professional throughout the process and we had very positive experiences. As well, everyone we came in contact with while at Kia West were most helpful and positive. Dennis DesLauriers

Aria Rozsa

Andy and Joel are the best! Bought 2 SUV’s from them in under a year and would not go through anyone else! Not shady at all pushing a sale, straight up salesman that work for you to get the best deal, Highly recommended!

Monterey S

Bought a Kia Forte, absolutely love it! Sales staff were awesome and answered every question and made me feel confident in my purchase. They introduced me to the service staff so that I would know someone and feel as though I was in good hands. Recommend them to anyone! Thank you very much Mo

Bob Cristofoli

I have never purchased a vehicle, though a dealership, without feeling pressured and rushed. A huge shout out to James S at Kia West! James gave us amazing service with a no pressure sales approach; he was professional, honest and very knowledgeable about the vehicle we purchased. James was a one stop shop; he did the sale and financing of the vehicle. It was very nice to deal with one person throughout our interaction, instead of multiple people, which is the case with a lot of dealerships. James took a lot time to listen to what WE wanted and we never felt pressured, rushed, or felt like we were wasting his time. We felt like we were truly valued customers and friends. If anyone is looking to purchase a new or used vehicle, we would highly recommend you give James a call. The entire staff, including the ICBC insurance girl, were amazing to deal with. Thank you James (et al) for your professionalism, friendliness, honesty and knowledge. We will be telling everyone about the amazing service we got from you, and will recommend everyone to deal with you and your dealership. Keep up the great work folks! We are very impressed with the service and subsequent purchased of our new Kia Sorento. If I could give you more than five stars, I would. Thanks again.

John Crang

What a great experience. Andy is the best car salesperson I've ever dealt with. Thank you Camilla for setting me up with him. My experience was very low pressure and the negotiations were very respectful. Even when i showed up to pick up the suv they were helpful. Joel noticed that one of my kids carseats was really dirty. He took it into the shop and promptly had it vacuumed. (And that was after I had paid). I bought a 2016 Sorrento and I was treated as if I bought a brand new Telluride. I really enjoyed the experience. See you guys and gals in 10-15 years after I run this Sorrento into the ground.

Rebecca Murden

Purchased my very first brand new vehicle from Kia West and I am so pleased with the level of service provided to me. Joel is a great salesman and ensured my family and I were taken care of. He went over and above to make sure we were happy with our purchase for our growing family. Right from the beginning with our first interaction in October 2020 to handing the keys to our new 2021 Telluride in April 2021. We are so thankful for his help. Be sure to ask go visit Joe at Kia West for your next purchase!

Issy van Blankenstein

When we first started looking for an SUV at Kia West, we worked with Hewa. He put us at ease, wasn’t pushy and got us into a vehicle. Unfortunately there was an issue with the vehicle, from there we received excellent customer service. Sales manager, Brandon, assisted us from there. He dropped off an even better vehicle to my house and picked up the first one. He then was able to give us an amazing deal on the vehicle which we purchased, in addition to lifetime VIP oil changes. The customer service and price we were given made up for the initial hiccup. I would recommend Kia West, and encourage anyone who shops there to ask for Hewa or Brandon.

Gurpartap Sandhu

Jason Cheng and Shy( Sales Manager) worked really hard to get me the best deal on the 2017 Hyundai Elantra. I am very happy with the purchase and their customer service. Best deals at Kia west Coquitlam. Highly recommended. Go see Jason cheng and ask for Shy to get the best deals. Thanks again.

Prince Joseph

It was an amazing experience buying my car from Kia West Coquitlam! Wonderful staffs and team work, Special thanks to Shei, Robin, Mo and the GM! I can proudly say the team at Kia West Coquitlam is the best there is, it is no surprise this location is the number 1 in all of Canada! Thank you thank you and again, thank you. I strongly recommend them! Thanks Kia West.

Matthew Gordon

Johnny the GOAT was awesome! He was very approachable and answered all my questions. He went the extra mile to assist with logistics in getting my vehicle to me. Everyone I dealt with at Kia West were very helpful. I will definitely be recommending Kia West to anyone looking for a vehicle! A well deserved 5 stars!

James s

Service Department gave me a loaner car without gas, I called them from a 1/2 a block away when I realized it, and they said they didn't have any gas. I took it back, and guess what they managed to find some. I had to take my vehicle back 4 times for the same problem. They damaged my vehicle twice and denied it. If you buy a used car here, make sure it has all the features that they say it does in the ad, mine didn't but only noticed after buying. Believe it or not, I have a longer list of complaints. I am not normally a complainer; I absolutely love the car dealer I dealt with last time.

Samantha Nelson

Amendment: The service manager Andrew called me today and was very genuine about my concerns. Based on our phone conversation today I am satisfied with Kia's handling of the situation and I have changed my rating to a 4. I will erase my posting based on the experience at my appointment on Tuesday. Yet another horrendous experience with the service department at Kia West Coquitlam. If I could give them zero stars I would. Amazing vehicles but their service department will leave you pulling your hair out with anger and frustration. Never again will I buy a Kia just because I can not deal with their incompetent service department. Last year we bought a brand new 2018 Kia Sedona. We priced out winter tires at many different places but decided to buy them from Kia as they offered free storage as part of their tire package. We stored our summer tires last year, then stored our winter tires in the spring both times for free as per contract. I call them just now to have my winter tires put on and at the very end of the Conversation they slip in that they are now charging $59 every 6 months to store my tires. Yet when I bought my tires a year ago the reason I bought from Kia and paid a bit more was their free tire storage. What good is a contract with a company when they go back on their word? I told them I won’t pay and they offered me $30 storage fee this time and $59 next time. No thanks. Absolutely ridiculous service. Beware of this dealership. They will rip you off every chance they get.

Kelsey Vander Baaren

I had a really really great experience at Kia West! I had lots of help picking out my first car from Corey, Paul, Jason, and Chris; they were all extremely helpful. During these crazy times, I was able to receive some incentives such as the front line worker incentive which was so so kind of Kia West. I am also so so thankful that Kia West was able to help pay/give me a lift from the ferry back to their dealership as I moved from Nova Scotia and didn't have any transportation to get there. Kia West were able to help me purchase my first brand new vehicle during these stressful times so that I could get to work safely as a Registered Nurse. I can now go on adventures and hiking on Vancouver Island in my new Seltos! I highly recommend this Kia dealership. All of the people who helped me and work there are all extremely knowledgable about the products they are selling and very helpful.

Ayaaz Jamal

My wife and I had been looking for a vehicle for a long time and we where initially stuck between a Kia and a competitor. Jeff our sales person was courteous and offered his help right away, he spoke to the benefits of our chosen vehicle. The sales manager was fantastic in ushering a deal quickly to our satisfaction, I will recommend Kia West to all my friends and family. Thank You Ayaaz Jamal

Brandon Jeffrey

Bought a truck. Couldn't have done it without Raj Gill, he's the man to see. Went above and beyond. Service and communication. Thanks to Raj my family has a reliable vehicle. Kia west in Coquitlam. Highly recommend

Robert Carr

Just purchased a 2018 Niro from Kia West. The whole experience from Richard in sales to Jenny in the loans dept. and Jordan the sales manager was first class and professional. They listened to my requests in terms of what i wanted and what i expected and worked with me and each other to meet my needs. From the test drive to the sales negotiations to the financing it all was enjoyable and fun at times. You can tell the staff there enjoy their jobs and get satisfaction in helping other while at the same time making a living. Being in sales myself I understand attitude is everything and they get thumbs up from me. I would recommend anyone looking for a good quality vehicle to give this dealership a chance to show you what a pleasant and fair purchase is like.

dee sam

I worked with Shy and Kali and they're both wonderful. Shy got me a great deal trading in my car and getting a new one. He was so patient, fun to work with and didn't hesitate to answer all my questions although I kept calling and asking more of those. I am happy with the car I purchased. Kali helped me with a quick tour of my car to know most of the buttons and features that are available to me. Quick, fun and easy to follow. Thank you both

Donna Bernard

Service was great. Salesman was honest and upfront. Financing person went all out to make things happen in my favor. I got a really good interest rate.

kim martin

Thank you to Jason who held a Sportage that came in and to Chris who made the deal happen and to Adam who bent over backwards to get stuff going. Thank you Venu in financing for working on my extended warranty. You are the “Kia team of excellence”. This is why I refer this dealership to my friends and my family. My son bought his first new car, a sharp red Forte he loves. The Kia team is like family to me. Amazing service and very kind. I bought my little blue Sportage in 2014 and after a horrendous accident and back and forth with ICBC, this was the bright spot of day. I will not go anywhere else to buy a car and I recommend this dealership for above and beyond.

Jenny Andre

This was my first new car purchase experience and Noah was patient, informative, and very considerate in helping me through this process. Not once did I feel pressured. In fact, I monopolized a lot of his time that day and Noah was very gracious and wanted me to feel comfortable with my purchase. A new car purchase can be very overwhelming, but Noah made this experience extremely positive for me. Noah at KIA West was amazing, I highly recommend dealing with him!

Ignatius Reiter

Friendly staff. Staff are knowledgeable about their vehicles they sell and listen to the needs of what i was lookng for. The finance department works hard to make the vehicle affordable for purchase. I'll definitely purchase another vehicle from them in the future.

Maria Teran

Dear Kia West I just want to thank you for treating me well since I enter your doors. I love my Kia Sorrento!!! You all made my decision easier to purchase my SUV!! Thank you again and look forward to sending new customers your way!!!

Tooltech design

I was advised to come to get the car which showed photoes with price range I offered, but wasted my time the accepted price was 50% more than what we spoke. Very foolish

JB Wiebe

Exceptional Service The service we received from the beginning to the end was exceptional. The sales team (Francis and Ali) were a pleasure to deal with. They were professional, friendly, upfront and honest with all our questions and concerns. They went over and beyond what was needed to gain our trust in them to sell us the vehicle we wanted at the price we could afford (thanks Ben). When it came time to pick up the vehicle we noticed a dent which they were able to get fixed within a few days at no extra cost. It was a pleasure dealing with Mo at this point. I drove off the lot loving our new Kia and NOT regretting our decision. We are very happy to be Kia West customers. Thank you for the great experience!!! We will definitely refer you to anyone looking for a new vehicle.

Charlene Martin

Amazing customer service, completely above and beyond even 2 years after the sale was done. Thanks Corey!!

Marie Johnson

Thank you for the experience we had at Kia West. We love the car and got a good price. Brad was awesome in the business office. Thanks guys!

Matthew Flynn

My wife and I just purchased a new Sorento Ex Plus from Camille at Kia West. Gotta say she was a real pleasure to deal with and made us feel comfortable and taken care of. The place is buzzing with activity and everyone we dealt with from Camille to Corey and the back end team were great.

Janm C

Got my 2019 sorento here 3years ago. Still lovin it! Excellent service all the time. Great staff. Referred my cousin about 2 weeks ago and Got his brand new Seltos sx. We are so happy with it. Thanks alot to Marco the italian stallion for helping us out.

Maria Vervena

Really great experience. It was our first time buying a car. Jenny was very personable and welcoming. Brian was very informative and straight forward. And Robin was very accommodating for our unique financing needs; he worked really hard and we appreciated that. We're very happy with our new car.

Malik M

GREAT EXPERIENCE AT KIA WEST BUYING A USED CAR - I was interested in acquiring a decent car for around $5000.00, following my arrival in BC from Ottawa. After having visited numerous dealerships and test driving dozens of cars all around Vancouver, Surrey, Richmond, Port Moody etc over several days. I decided to heed salesperson Kim Lamont's call to visit Kia West in Coquitlam to check out the vast collection of inventory the dealership had of used cars. She spent more than an hour showing the cars in her lot on a chilly morning. There were dozens and dozens to choose from - all looked good, I narrowed down two for test drives out of which I then selected a 2003 Mitsubishi Gallant with around 154,000 kms to make an offer for purchase. Kim and Trevor Frederickson (the internet sales manager) VS me to arrive at the final purchase price! We worked well together and I felt I received an excellent car for the price that I negotiated with them. The car, as Kim had told me, had been very well maintained by the previous owner. She was right! I even checked that after purchase with a Mitsubishi dealer where the car had been serviced. Kia West had done its best to safety the car but invariably a several years old used car will have some issues. After driving the car for a couple of days I determined there were some matters that needed to looked into - there was a rattle/clunk in the front end, the trunk did not hold up, the rear seat clip attachments were broken and the wheel caps kept on falling off. I had been assured by the dealership that they would address issues that came up within the first 30 days. I must say the dealership was outright honest, and has met all my concerns without any reservations whatsoever. As soon as the parts got in, my car was fixed on the same day! If you are looking for a safe, reliable, and good driving used vehicle, Kia West in Coquitlam is the place to go to. I was extremely happy with the staff I dealt at the dealer insales, sales, financing and servicing (for example, the technician who came for a test drive to note my concerns did not rush me, and his diagnosis was on the dot with regard to the clunk noise). At the time of purchase, everything was completed on one floor including the car registration and insurance. What a wonderful group of people to deal with. Keep it up, Kia West.

Neha Arora

You brace yourself going into a car dealership. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating. That was my experience with Raghav from Kia West. In a time of dishonesty, high prices, and failed promises of service. We purchased a preowned 2017 Kia Cadenza from the Kia West (Courtesy Raghav) and couldn't have been more grateful. It could not have been more seamless and made the process very pleasant. Their attention to detail and our satisfaction was unparalleled - going above and beyond in every aspect! You can trust me when I say this - Don’t waste your time with others, Kia West will find the vehicle you desire and stand behind it. Fine Vehicles, good service, and honest prices. Thank you, Raghav.

Jooles Dub

I had the pleasure of meeting Dane Endreson, Sales Manager at Kia West in Coquitlam yesterday. Dane went beyond the call of duty to assist me, a perfect stranger, with some furniture I was struggling to get home from the store. If you are in the market for a new or used vehicle, start here because people like Dane are few and far between these days. I wouldn't hesitate to buy a vehicle from him or this company in general because a business is only as good and as honest as the people who work there and run it. Need I say more? Thanks again, Dane and I'll be paying it forward!

Greg Gillanders

My wife and I bought a new Kia Sorento and absolutely love it! Brian Wade in sales, was very patient, courteous with us and he was very knowledgeable about the product. He answered all our questions and addressed all our concerns. It was a great buying experience. Venu from financing was great to deal with as well. I will be recommending KIA West!

Review Blue

The worst dealership in the lower mainland. Sales people don’t have any knowledge and mainly gather in groups outside smoking using extremely vulgar language. Management team is a joke. Finance tried to bleed us dry of all our money. It’s places like this that give dealerships a bad rep

Travis Pavle

My wife and I just purchased our new SUV from Kia west and we couldn't be happier with the service we received .The entire team from Jordan in sales to Mo the sales manager and Venu the business manager was an absolute pleasure to deal with from start to finish.We feel like the entire team bent over backwards for us to make the deal come together from arranging test drives to going over features and options they got us into the perfect vehicle for our young family . They treated us with care and respect and I couldnt be more appreciative.Buying a new car can be stressful but not at Kia west great job guys! Thanks PS we got a 2017 Sportage Ex premium what a beautiful SUV we are in love with are new addition

Sílvia Macedo

Our experience at this KIA car dealership was good in every way. Our family would like to give a special thanks to our salesperson Jules, for the great service and friendly personality. So, if anyone reading this review is planing on getting a KIA and live in the area, I recomend this dealership

Shana Johnston

I recently purchased a Kia Soul EV from Kia West and it was one of the better experiences I’ve had when buying a new car. Andy was my salesperson and he was really great. He asked the right questions to find out what mattered to me in a new car, and didn’t pressure me in any way to get something more expensive than what I said I wanted. He was honest and low pressure, and I felt very comfortable with him. The rest of the people I dealt with were also helpful and have continued to answers any questions I’ve had. Super happy with my new car, and would definitely recommend Andy and Kia West.

Gabriel Fazioni

After-sales must be improved! I got a Recall Notification and when I tried to book the service on Saturday, they reached me out to inform that recalls are not serviced on Saturdays. Even though there were several available spots on Saturday, and even though I booked in the morning they said they couldn’t do it. It never happened to me with other brands/car dealers. Because I’m not paying for the service you can’t serve me on Saturdays?! Next time I buy a new car I’ll take this in consideration.

Anna Kristina

We went into Kia for an upgrade and were fortunate to be matched up with Kody. He went above and beyond for our questions and concerns and was incredibly patient as we hummed and hawed over the options. The selling point for us was Kody’s authenticity. He maintains a great balance of doing his jobs and respecting our needs. This is exactly what we needed to make this big decision. Most importantly, Kody was genuine! Highly recommend Kody for helping you find your next vehicle.

J I

Jonas was an absolute treat! After unsuccessfully trying to find the right car for me with a few of the other salesmen, I was beginning to get frustrated. Jonas stepped in and walked me through all my options, helping guide me every step along the way. He made sure I drove away happy with the perfect car and a great deal. Highly recommend Jonas to all buyers at Kia West!

A L

They really want 5 star reviews but it seems like that's all they care about. As per the hundred emails reminding me to do their survey. Brand new car, 2 days later my sales person quit. 1st service went great, but that guy is gone now too. Went in for 2nd service, told it would be X amount of dollars, made me sign a paper which was over DOUBLE the price. I questioned the guy after and it sort of made sense but why would you tell me something and then make me sign something without explaining that it is double the price. This guy at the service counter has no customer service even though he apparently used to be in sales there. Haha. Car took close to 4 hours when it should have MAYBE been 2 hours. Can't wait to get rid of this thing.

Ashley Macdonald

My fiancée and I bought a car from Kia West last week. While the initial service was excellent, the follow through has been no existent. Before taking it home after they fully detailed the car, we noticed that the USB port was not working properly and that the key remote was also not working correctly (odd since it seemed to be working on our test drive and when we agreed to purchase the vehicle). Since our sales representative had gone home for the day, the girl helping us assured us that she would put a note in the file and that they would call us the next day to come in to have them fix it. Two days passed and we did not hear from them so we called in, annoying but figured no big deal that they probably would be apologetic and get us in. We were told that their service department was closed for the long weekend and that they would call us Tuesday. It has now been a week since purchased this car and they have made ZERO effort to fix this and have proved impossible to get a hold of after we paid for the vehicle. Clearly this dealership only cares about the sale and you are on your own after the cash is in their hands. Overall we are just really disappointed because we did initially have such great service.

Curtis Shields

Dealership worked hard at providing me a fair price. Staff were approachable and knowledgeable. Good selection of inventory. Made the transaction easy and quick. Good job on follow up. Purchased new car at Vernon Kia in April of 2020, but they were unwilling to match price. Vernon Kia seemed bitter about not selling the car as they did not want to return my drivers licence after meeting with sales manager. Left message with Vernon Kia regarding drivers license. Was not able to get answer from Vernon Kia about drivers license so had to report it lost to RCMP. My advice is go to Kia West not Vernon Kia if you are in the market for a used or new vehicle.

kirsten king

I have always had the most amazing experience at Kia West on united. Tyler Wilson, and the rest of the staff never fail to make me feel at home whenever I need service on my vehicle! 10/10 would recommend

Sukhbir Singh Benipal

Raghav is a great employee. He helped me buy a car. Thank you Raghav. I give Raghav 5 stars

Chef Enz

GOT MY KIA FORTE!! It was a great experienced. And my happiness is overwhelming. Cant thank enough to you Guys @ KIA WEST especially to ANDREW JOHN. Great Guy, very Helpful, Costumer service and very attentive and detailed person. And He help through and showed me about good and quality cars. and after just few days, i got the car that i really want. More power to you and Thank you so much! thanks ANDREW!

Eric Ransom

Had these guys install my remote start, which they botched...twice. Eventually I had to bring the vehicle to a dealership in Edmonton to fix the remote start. This dealership covered the cost as the Edmonton service manager noted the poor quality in the install. Another time I had a flat tire which took them over two weeks to get the tire in to fix it. The worst part about this was that they never even offered me a loaner car. Every time I bring my car in here they also try to upsell me. The worst kia service experience I've had of the three kias I've serviced my car at. I would avoid here if possible. I've had to update this review because they called me and asked me to when they tried to fix my remote start which worked for a day and then stopped working. Only when I brought my vehicle to Edmonton I found out what they did and have had to thusly update my review again.

Melissa B

We went to Kia West not knowing what family vehicle we wanted. We approached Adam (after being referred to him from a few friends), and he was very helpful. Adam asked us many questions and went over what potential vehicles would suit our needs. After discussing he then took us around the dealership and showed us the vehicles. Adam was very knowledgeable and did not pressure us in any way which made the process seamless. We became very interested in the Telluride and asked Adam of the sale deals going on, and he went over everything with us. After speaking to Adam he introduced us to Noah (the sales manager) who then went through things in further detail with us and also did not put any pressure on us, and was understandable of our situation. On the day of the test drive we met Dane who is the GM and he was very kind and understanding and went above and beyond to show us the vehicle and ensure we were making the right choice. Our experience at Kia West was amazing and I would recommend them to anyone. Their whole team is super knowledgeable and very kind. Buying a car is a huge decision and having no pressure while making a big decision makes the whole process a lot easier!

Jeff Straw

You definitely have to come and see Bill at Kia West. If you don't, you're missing out. Had the opportunity to work with Bill and I have to say, he is an honest, hardworking guy. I had a unique trade that took me several days of 'mulling' over and I never once felt pressured, harassed, or upsold by him. He worked his magic with sales manager Tyler (who is also awesome and as personable as Bill) to get the right vehicle the right numbers and really help me out. The extras they threw in were unexpected and a nice touch to the whole experience. Buying a vehicle can be time consuming and stressful, but he was always on the move to make sure he got the deal done properly and in a decent time frame. Excellent work ethic and the perfect amount of understanding. Thanks to the Kia West team especially Bill, Tyler, Shayne and Noah.

Cheryl Greene

My husband and I have been contemplating getting a truck, he happened to take our car to KIA West in Coquitlam. The salesman there called Dane showed my husband a 2014 truck that he was kind of interested in. My husband was clear in saying that if we were going to trade in our car that the truck payments had to be a certain monthly amount, Dane said that won't be a problem at all. He then took my husband into the dealership where insurance was transferred to the truck from our KIA Soul. He said take the truck home for the weekend and by Monday we should have the financing completed and then paperwork could be signed. So monday came along, (we had to call Dane as we hadn't heard anything from him). We had no issue getting financing but was told the payments would be higher than the price we said we were willing to pay. Long story short, I called Dane and said we were no longer interested as it had been 3 weeks later and still nothing had changed. His response was" Is this your decision or your husbands?" I was really annoyed. How RUDE! I requested that he arrange for insurance to be changed back to the kia that we were no longer interested in buying the truck! I asked that we be reinbursed our down payment of $100 and the $52 transfer fee. He said fine no problem, will mail it to us. 2 weeks later still no check in sight. I called 4 times yesterday, and finally spoke with Dane to ask where our check was? His response was " i made sure it was sent, and that a $150 check is small potatoes to him". Its not a lot of money to us but it should be rightfully sent back to us. He said I will look into and call you back. Needless to say we haven't received a call and doubt we will get a check either. Have to say this is by far the worst experience with a car sales man we have ever had the displeasure of dealing with. I am really disappointed. My mother in law and sister in law have KIA cars which they take to this dealership to be serviced. I can guarantee they have lost our business as well as theirs thanks to your lousy salesman Dane! Ps - We bought a brand new truck last weekend from a reputable dealership and had no problems at all getting the monthly payments we wanted. The insurance dept at this dealership said that Kia messed up our insurance policy badly when transferring the paperwork for our KIA back to our names. Also mentioned that Kia should have put a permit on the truck not made my husband transfer the insurance to the truck we hadn't yet bought from them. This is ILLEGAL. I will be informing VSA (Vehicle Safety Authority of BC) and reporting KIA WEST. BUYER BEWARE!!!

Angel Stephens

!! ~Exceptional Customer Service~!! I generally really dislike used car shopping and even more so from dealerships. In the past I have had multiple bad experiences however thanks to Chris, Brian and the team at Kia West this was one of the best I could have asked for. Not only would i recommend them but i will certainly return in the future. There was nothing high pressure about them, they truly cared about my situation, my budget and the happiness and safety i'd feel driving a vehicle from them off their lot. I could not be more grateful to this team for all their help and understanding through this experience! If you need a vehicle, new or used, go see them and definitely ask for Chris! :)

Ethan Claibourne-Collins

You do not need to go to any other dealership. The entire buying experience was nothing but top class. Every single department was thorough and extremely competent. Shy treated us like family. He helped us find the perfect car and took all the pains of car buying all away. I will definitely recommend Kia West. Thank you!

Rhea Wolfe

Bought the Kia Forte Ex from Kia west and had a great experience! Marco (sales) is such a good guy, he follows up, and searched for the best deal we could get with our budget. Cory (sales manager) was super cool, calm, and collected! I recommend dealing with these two if you want to come and look at Kia’s. Had just recently got my servicing done at the Kia west location and Joe in parts is a stud. Guy explains and takes the time needed for me to understand. Devon the shuttle driver: such a sick dude, guy is very natural in conversation, and made the shuttle ride home a nice one. My experiences have been few (this far) but very quality indeed. Cheers Kia!!

Ron Poe

Buying a vehicle can sometimes be an unpleasant experience as when I bought my previous Kia vehicles before. Kia West however was different. Andy and Shay were professionals the moment I stepped in. No pressure selling, no 'in your face' unnecessary fees. Only excellent service and trying to get the perfect deal for you which will make both parties happy. I am happy after dealing with them to get my Telluride. Awesome group. Best Kia dealership in my book through Metro Vancouver! Thanks again!????

N D P

I love my new 2021 Kia Sorrento. Thank you Kia motors for making my car shopping experience a pleasure. If you are looking to get into a new car, Kia Motors United Blvd is the go to shop.

Sweetalmond

Thank you Marco for an excellent service. My husband Alex and I have never met such a qualified salesman which took all our interests into account: quality and price. We are excited about our brand new car. Cheers.

Jung Woo Kim

OMG!!! From the start to the end, I was very happy all the time!!! They are nice, kind, and very professional!! I bought one here and am satisfied!!! Thanks to Terry and the general manager and the one helping us at the first! I hope all there stay safe and well!!

Ali Rahguzar

Came in just to browse cars and had amazing help from the sales man Sajan. He was very well informed and knew exactly which cars i might be interested it. Really made the process a lot smoother than my previous experiences with other dealerships. Definitely recommend Kia west and Sajan to help you out as well. Ill be returning for sure!

Mitchell Lavigne

5 stars. The gentleman at Kia West are incredibly dedicated to their customers. Salesman get a bad rep, and I've had awful experiences, but Jordan and Robin bent over backwards for me to get the car and payment combo of my dreams, without the skeevy upsales. Best service of my entire life.

Billy

I have recently purchased a used luxury vehicle from Andy and Shy at Kia west. Amazing customer service and care! Thank you for going above and beyond and making sure everything is in good working order. It really removes the worry away from buying a used car. Great Job!

Lucie Cordero

KIA dealership in United Blvd is best experienced for me. All the people there are smiling and happy to help me. Very nice environment. I give 5 stars for them. God bless you all KIA staff in United Blvd!

Michelle Desiatnyk

I just purchased my very first brand new vehicle at Kia West. Joel and the entire staff were amazing, they made the whole process so quick and easy. Joel had come up to us right away but was never pushy, he definitely went above and beyond! I am so thankful my first time buying a vehicle was such a great experience, 5 stars all the way!

Petar Katavic

I’m pleasantly surprised with the customer service I received from Kia West. They’ve been amazing on all fronts! From the first visit to the car pick up I dealt with an amazing team: Noah - sales manager - He was genuine and accommodating from the start of the negotiation. I went in on a mission and I wasn’t the easiest to deal with but both Noah and Marco (below) made sure to make my experience a positive and a pleasurable one! Marco - the salesman Extremely hard working and a pleasure to deal with! I waited for my car for almost 4 months, Marco was amazing at keeping me informed and up to date on all news. Extremely satisfied with how he handled my request (that were not alway reasonable or rational either)! Shayne - Finance Manager I never met a more positive and genuine person in my life! He work hard on my behalf to push this deal to my satisfaction, taking care of all last minute changes and requests! A very caring person and a pleasure to deal with! Overall, the above individuals made this entire process amazing! Thank you!

Pedram N.

I purchased a vehicle from Kia West recently. Shout out to Dane who helped me through the finance process. Dane was very informative and made the entire process easy to understand. He was also quick to remedy any issues I had throughout the process. If you are purchasing a vehicle from Kia West, ask for Dane - 10/10 customer service.

Dmytro Litvin

Awesome dealership, got my Kia Soul EV 2020 from them at May 1, 2019. They did a good job and I got a awesome electric car and all government rebates done by dealership. Very recommended!

Harmeet Rai

Wonderful experience. Got the car in less than 2 hours. First buy for my son and he was absolutely floored with the easiness of everyone. And special thanks to Kali, she made sure all that we spoke on phone was ready when we reached the agency. Cheers..

Carolline Cunha

We have been checking many dealerships lately, and gladly yesterday we were able to buy our car, a Rio Lx, we haven’t seen any dealerships with a costumer experience, and cost benefits as good as this one. Special thanks to Shayne Sharma, Andrew, and Noah.

Nicole Smith

Had a great experience at kia west with John! Drove away with my new forte????

Dana Pattison

John(the Goat) was a fantastic salesman to deal with. Low pressure, incredibly helpful and extremely patient through our fierce bargaining!! Thanks to the sales manager Tyler as well! You guys are great and we will be referring all of our friends and family to KIA West!

Nader Hosseini

Working with Borna Derakhshanfar was an absolute pleasure! He deserves 10 stars. Borna is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my 2021 Rio 5 took about a week and half. The best part – Borna stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Borna if you are considering buying a new or previously owned automobile.

Gagandeep Singh

Bought Kia K5 gt. Awesome car, awesome service by dealership. Salesperson Raghav has good knowledge of cars. He helped to choose right car. Very happy with this purchase.

Marcello Simoncioni

Hi, I'd like to give a big thank you to Jonas Whelan. I was in a few weeks ago and not only was he very helpful and knowledgable, but he made the experience of me buying my first car unforgettable!!! He was very funny and seemed invested in helping me find my dream car. If you buy from anyone, id highly suggest Jonas.

Ashley Green

I had such a fantastic experience with Kia West! I came in with so many questions/inquiries regarding purchasing my first vehicle and I received all the information I was in search for. One particular member of staff by the name of Jas, is amazing. I have a particular taste in vehicles and she helped me look for the most efficient cars along with the best deals financially. She gave me all the important details from financing, car qualities, plans, etc etc. She was also very personable and extremely polite. She was flexible with her time and would go beyond just standard customer service. Jas made my first experience buying a car the very best and I can’t thank her and other members of staff enough for all the help.

ali shahabi

All staffs are helpful and very kind specially John. No other companies could approved me for the car but these guys could. you will not see any sort of unwilling behavior, you'll see many smiles instead.

S K

During my overall time spent here for the purchasing of my vehicle, I really felt that Kia West knew how to support their customers. For most people, buying a car is not an easy process, but right from the beginning Raghav went out of his way to listen to me and work with me towards something I would be happy with. Despite the car market being the mess it is right now, Raghav and sales managers Joel and Tyler were extremely understanding and did everything they could to make sure I was happy. I was also extremely grateful to Shayne in Financing for his wonderfully thorough explanations during the buying process, and for his limitless patience during my questions. If anyone around me is looking for a new car, I will not hesitate to point them towards Raghav and the team at Kia West.

Bruce Brownlie

Great friendly staff. Were easy to deal with from the time we walked in the door till we finally purchased our new SUV . Credit management were very easy to work with and terms tailored to every one's pocket book. ALL IN ALL GREAT PEOPLE TO DEAL WITH.

Erin O'Reilly

The Kia team was very helpful without making me feel pressured :) There's a chill lounge area with a big tv where my friend hung out comfortably while waiting for me. They let me spend a TON of time in the vehicle in the showroom just getting a feel for it before I went in to the friendly finance guy Tony who was incredibly flexible in meeting my needs AND getting me into a KIA. LOVE these guys!

Sarah Ulrich

Just left with my new Kia Forte and I love it! Thanks so much to all the staff that helped out and the great customer service! They even introduced me to the service department and they were all friendly as well! A big shout out to Jordan and Adam for all the help and putting up with me demands!

Barbara McBryer

I was nervous about buying a new car but everyone made it a super smooth and comfortable experience for me. Big thanks to everyone at Kia West, especially Joel, Mo & Brad

Lisa S

Owen was knowledgeable, personable, honest and cares about customers. We enjoyed our experience with him specifically at this dealership.

Mo Taur

Kia West is not transparent with their vehicles regardless of new or used. The prices are not readily available and must contact them just to find out. Why would they do that? Are they playing the pricing game? Do they just want someone to talk to? Other reputable big dealerships have their prices set out for everyone to see and its up to the customers if they want it or not without having to waste each other's time. *In response to the owner: All vehicle pricing will always be negotiable. Nobody buys a vehicle at the sticker price, unless they are confident. Customers will never know if they can even afford the vehicle they want hence phone call. Your phones will ring just to answer their curiosity and not guarantee a sale.

Keith eastcott

Great experience. Dean was awesome, if you need a car ask for Dean and tell him Keith sent you.

Carla Albertengo

Daniel helped us trough all the process to buy our first car in Canadá. As new comers having been helped by someone so comprehensive, efficient and emphatic was great...we will be back soon! We highly recommend Kia West and Daniel Camilleri

Claire Serviel

I was in Vancouver for work and felt my vehicle was running off a bit and thought before I hit the road to head back I would have a dealership have a quick look over it. I went into Kia West and asked if they could fit me and was thinking I would be here for hours but surprisingly they got me in right away. I am very grateful for their quick, efficient service and will recommend them to all my local clients!

Vincent Viacrusis

Great group of people.. I didn't feel like i was being rushed or pressured to buy.. I looked at the kia website for their current line-up and used the build and price feature to help me pick out a car. I went to the dealership looking for a specific model and trim. While they did have it, when i saw the price, i thought it was a significant jump from the price i was given on the build and price feature. Richard explained the pricing difference but I told him that I wanted to look at other models. He gave me time to walk around and check out other cars then he came back to talk to me. We talked about how much i was looking at spending for payments and he asked me..if he could get me a great deal on the car that i was looking for and that would fit my budget.. Would i be willing to look at that car.. I said yes. He introduced me to Dusty and they showed me one of their demo cars in the garage. Dusty said that he customized the car to demo it and show it off..meaning it was loaded and it was great. We went for a test drive and i loved the car. We came back and talked about the price and got the papers going. I met Tony in the financing department and he worked out the financing for me. I had to come back the next day to finalize the financing. He genuinely felt happy that he got me a better than average rate. The price jumped up a bit but i still got the car. They threw in some extra goodies to bundle with the car and worked out a deal for winter tires. My car car looks great. Drives great. I love it.

D Miller

Got my car in June. Was told I'd be getting a 500 dollar gas card....signed up for it online and never received anything. Also my car has the worst rattle in the dash. Had it looked at once couldnt find anything. Wanted to have it looked at again but had no loaner car for me as they would have to take my car over the weekend. Cancelled appointment. Will make another one soon as it gets worse and it's a brand new car.

Philip S

Went in and saw Kim who financed two maintenance packages for us . One for my son and other for wife and I today . Would recommend Kim for your car financing needs . Very professional.

Katherine Charette

I’m giving a 5 star review on my recent purchase experience overall but please read this review in full if you are considering being a Kia West client as there was one part of the experience that was less than satisfactory. My sister recommended one of the auto sales reps, Shay, from this location and it was a pleasure to buy my first vehicle from him and Kia West! The process was straightforward and all my questions and concerns were answered and I definitely didn’t feel pressured to buy unless I wanted to. I purchased a 2021 Kia Forte LX in black, and purchased the extended warranty for an extra 2 years so my vehicle will be under warranty for 7 years. Kia was able to get me financed without a co-sign even thought I was fairly certain I would need one and even brought my co signer along. My experience buying the vehicle, insuring the vehicle with their rep the day of purchase and my experience since then with the parts department absolutely deserves 5 stars. I’m very happy with the service I received regarding the initial purchase, the insurance the day of purchase and since then dealing with Jeremy and Adam at the service department. Here is the part of my experience that was definitely frustrating. The day I purchased the car the insurance broker was helpful and explained all my options regarding my ICBC insurance, and discussed vehicle replacement insurance with me, I declined the extra replacement insurance and decided to look into the different policies offered by different insurers both ICBC and private before making a decision. When I decided to go back in to discuss the replacement insurance further the broker I dealt with originally was not working that day, so I dealt with a different broker. I asked some questions and got a quote for 2 different companies. I was given a verbal quote for replacement insurance for just under 70$ per month- I was told that this replacement insurance would be valid for 7 years, and that the monthly instalments would be for 24 months and the entire policy would be paid off in 2 years but coverage would last for 7. I made sure to confirm again that the instalment term would be 24 months- the answer was yes so I considered the total cost based on that and decided to proceed. I am a person who’s word is worth it’s weight in gold, so being an honest person I expect others to be professional, upfront snd truthful also. Now, I of course realize it’s my responsibility to read what I sign, and trust me when I say I have now fully learned that how important that is. The actual instalment payment term on the contract was 47 months- one month shy of double the length I was told twice, and just short of double the cost- I also did not realize that this payment for the replacement insurance was being financed by a different company aside from the insurer, with an interest rate attached making the total cost even higher. Never during the conversation was a finance company mentioned nor was the option to pay the full amount up front so that there would be no finance agreement or interest. I am extremely disappointed in the broker for telling me one thing and having me sign something very different, and in myself for not being more proactive, careful and cautious. I have reached out to both the insurer, who allowed me to cancel the insurance and were most helpful and understanding, and I have also reached out to the finance company and have spoken with a team member who has assured me she will do her best to rescind the finance agreement without penalties however it has not been confirmed yet as I write this. If there is a penalty I suppose it will be a hard and expensive lesson learned. What happened does not reflect on the insurer or the finance company, but it does reflect on the broker for being what I find to be grossly misleading. So, long story short, always read the paperwork and don’t rely on what has been told to you verbally, especially when it comes to extra insurance that has been offered to you.

Ufuk Akkus

I bought a Kia Sorento from Kia West and I am really happy to deal with those honest people. The manager helped me a lot. Specially the salesperson AHMET BULUT ( AB ) the Turkish guy gave the best service not until he sells the car but also after. His only concern is to make the customer happy. The best place to buy the car. Thank you Kia West, Thank you Ahmet. (Joe in the service is doing great. I need to thank you too Joe)

Nassira Abibiss

They exceed all expectations, great customer service. You will Have Wonderful Experience Purchasing a Vehicle

jessica peterson

I bought a Kia Forte from Hewa W. He was one of the most helpful and honest sales person I have ever met. He is very well experienced with his product knowledge and I will definitely recommend him to my friends and family. Thank you Kia West for having Hewa on board.

Tamerin Elliott

Note : following review is solely about the dealership! I bought a car from them a few years ago, and was incredibly dissatisfied with it. Horrendous has mileage etc. Jordan the manager and a man called Andrew in the service department went WAY above and beyond making it right. I was so very impressed with the patience and hard work. I absolutely do, and have, strongly recommended this company to others. It's not common these days to find a chimpanzee actually willing to stand behind their products!

Julia Huie

A big thank you to all of you for the service that we received when we purchased our Optima Hybrid. We are enjoying the car very much. And thank you, Mo and Jordan, for tracking down a cargo tray for the Hybrid. It fits perfectly!

Tyronne Arulraj

Went to Kia West just to look around and had a different date in mind if at all to purchase a car. I was helped by Asish , he identified what my requirement was and catered to it. Very patient in listening and excellently skilled for sales. Stress free process the finance guy Corey was a bonus to the addition of the amazing service . Ended up buying a car in about a hour. With ICBC in house it’s just a one stop buy. Thanks again Asish and the team it was amazing to deal with such a great bunch of guys.

Joe Mallabar

We bought a vehicle from these guys a year ago. We had it in writing that they would fix anything wrong with it prior to purchase because it was a new vehicle on the lot and had not yet gone through inspection. After 6 weeks of back and forth we were told the vehicle was in perfect working order and good to take home. Shortly after we were appalled to discover our vehicle had not been properly fixed .Since then we have had to put $1100 dollars into it and it still isn't fixed. Our mechanic is telling us it will be at least that much more to get it into decent running order. Now we're stuck trying to come to terms with why after only a year of owning this vehicle we are having to put so much money into it after buying from what was supposed to be such a reputable company. It was our first vehicle and we felt proud to buy. But we were rushed to sign papers and moved along only to find out we had been duped.

Jeremy Pelletier

The second I walked through the door with my wife and child I was greeted warmly by Jenn. (Good She is the best by the way. Genuinely warm, super friendly, with a winning proportionality) I explained what I needed along with what I could afford and she presented me with a beautiful Sorrento. A couple days of driving it I had a concern so I brought it back in. The whole team treated my concerns with the utmost care and consideration and made sure everything was to my satisfaction even lending me a car so they could address the situation right away. I recommend Kia west to anyone seeking a vehicle. There you will be treated like a member of the family and not just pushed through like cattle. I recommend you seek Jenn. Thank you Kia west.

Justin Friend

Ryen was a great salesmen to work with and we will be enjoying our 2020 Niro for many years to come!

Sarah Rasheed

I have been coming back to Kia West for regular services for almost two years, but my last service appointment was so great I had to say something about it! I should start with saying the reason I am not giving this 5/5 is because while I was waiting, I was unimpressed with the lack of professionalism of the sales staff I saw in not wearing their masks properly inside the building. For clarity, I never interacted with any of the sales staff, but saw plenty of them going back and forth in the 2+ hours I was there. Now, what REALLY is 5/5 (and higher if I could give a better score) is the experience provided by Joe Mello in the service department. Joe is the most knowledgeable and reasonable service representative I've ever had the pleasure of dealing with. It was very obvious to me that other service reps were just out to make money by advising 100% of the required work be done ASAP, but Joe was very thorough in explaining every service item to me, the timeline of when these items were needed, and discussed a schedule of what was most critical to do first, second, third, etc. That kind of honest service creates loyal customers - me being one of them. There is no doubt that the only service rep I will be dealing with in the future is Joe.

jobayer chowdhury

First time I went at KIA west and I was not disappointed. I went so many dealerships over the years to be honest it is one best dealership I have ever seen. All the employees are very good and professional. Specially I would like to give special thanks to Eiden ( Aiden ). He is an amazing person and best sales rep I must say. He is so friendly, cooperative. His patience for his clients is beyond descriptions. Thanks a lot Eiden. You are the best buddy. Amazing service, amazing employees, amazing environment. Thanks KIA west for making my day !! I am so happy with my new car. FYI today I purchased 2021 Kia Forte. Lots of love and best of luck for your company. Jobayer

Barbara

Had a problem with my Kia , Jenny stepped in and offered a courtesy car so I didnt need to cancel my holiday plans. There will always be problems, it is how they are handled that make a great dealership. At Kia West it is the the level of customer service provided even after the sale has been made that make this a great place to purchase your next vehicle

Jun Gil

I recently purchased 2019 KIA Niro from KIA west. I had a trouble with them in the beginning, however, their GM call me in couple of days later and explain the situation I was misunderstanding. I truly appreciate how he talks and treat me as a valued client. And I also recommand the sales person, Philip, who helped me. He is working hard with full of passion. I really love to see that. Thank you GM and Philip.

Sharon Black

Could not be more happy with my new Kia Sportage! After visiting several other dealerships I could see and feel the environment was not your typical car dealership. Very impressed with the staffs willingness and ability to help me out with my 100's of questions. Highly recommend going there to get a vehicle!

Rebecca D

I had intended on writing this review almost a year ago when I got my vehicle, but am just finding the space to do it now. First I would like to thank each person who assisted me with my vehicle purchase last year. Special shout out to Dane, Chris, Robin, Anthony, Shane and Ray for your help with the whole process (apologies for any name misspellings!). There were a few bumps along the way but the staff was very accommodating to ensure that my experience ended up being a good one and that I walked away as satisfied as possible. I was extremely impressed with the level of service I received, as well as the team going above and beyond to help me out during an extremely difficult time. I really value the care and flexibility I have received over the past year and am so greatful for everyone's patience, kindness, help and understanding. Thanks guys!

Shannah dhountal

Big shout out to James at Kia!! I had a great experience in buying my first SUV. He was very patient and diligent in helping me find what was suitable for myself and my family. I would recommend him to anyone looking to buy a new vehicle, and I myself will certainly be going back to him for our next one. Cheers James ????

Kavin Bruch

I am hammad I bought Kia SX Tec 2020 from this dealership.Guys were very professional and helpful. Specially Guy Name Is NOAH he is best very professional help-full humble and respectful. I suggest everyone if u want Kia then come this dealership I hope they will give u good service same like my experience

Logan Boehmer

My wife and I bought a Kia Niro EV from this dealer and the service was amazing! John aka the GOAT handled our purchase and was super accommodating! Venu in finance was awesome as well! By far the best experience purchasing a vehicle in the LMD.

Elizabetg Carscaddeb

Everyone here were so wonderful and helpful. Bought a new 2021 Kia Soul. Had one for 10 years and finally decided on a new one.

Pat Toynbee

Cant say enough great things about the team at Kia West. Pavel, Ron and Brad went out of their way to help me get a great car, in my budget, despite credit challenges. Thanks for all your efforts!

Joan Cauguiran

The sales staff and managers at this branch were very professional and listened well to what I wanted. They were also quick to reply to my inquiries! There were a few miscommunication initially as I dealt with more than one sales person but all of that was made up for by the service from Jenny Elizian (sales consultant) and Patrick Namuco (sales manager). Jenny followed up with all the services and the deal for my car and was on top of of everything. There were some issues with my car as well and Jenny fixed the problem almost immediately! I would definitely come back to this dealership even if they're an hour away from where I live.

Google User

Drove here today to come take a look at a potential new SUV purchase. The second I pulled in, a sales guy immediately came out the main entrance and slowly followed me behind my car to the designated customer parking. As I turned off the engine he just stood a few feet behind my car and pulled out his pen and notepad. I’ve purchased a few new cars over the years and i have never seen such aggressiveness. I sat in my car for a few minutes to soak in the ‘used car salesman’ desperation. Is this really happening?? I know how this encounter is going to go. I turned on my car, backed out and left the dealership. As I drove away, he walks back into the dealership watching the potential sale leave. Kia needs to take note of how other dealerships handle customers. When your sales guy stalks a customer it is a direct reflection of what you see the customer as and who’s interest your in. Now I am seriously contemplating my 2nd brand choice for a new car.

sina k

Outstanding service was provided when I went in to purchase my stinger from the team. They took their time, walked me through every detail of the cars, let me test out the vehicles on my list and catered to all of my needs. When it came to discussing the numbers as well, they were very fair and allowed me to take my time on making my decision. Kudos to the team for their service, I’ve gone to too many dealerships where they only cared about the sale.

Raghav Bagri

Great service. Very friendly staff and on top of their game. They did a really good job and special thanks to Raghav Deep Singh who helped me choose the best pick.

Mike Mauro

Our sales person Andy at the Coquitlam Kia West dealership was FANTASTIC! Would definitely recommend Andy to anyone looking for a new Kia vehicle. Andy went above and beyond to accommadate us. The only issue we have is the sales manager above him we felt were pushing him to complete a deal fast..... not Andy's fault.

Marc Stefanek

Went into the dealership to buy a mini van for my growing family. I was told the car drives great and is in good shape. All lies! I bought it on friday and now it's only tuesday and it's broken down. Stay away I wouldnt recomend these crooks to anyone

Joy Ravago

Had to change the battery, just before the first snow storm for my car, and Kelly at service was very helpful in getting it done right. She gave me the option to choose between OEM or a generic one, and I decided to purchase an OEM. I liked it that she explained very well my options and left the decision making for me. I like getting informed decisions when it comes to servicing my vehicle! :)

Sandra Dilworth

I had done my research ahead of time and for the first time decided to try to negotiate a sale on line. Jenny was my online CSA and she was very pleasant to deal with and within a few hours we got a deal done. We went to the dealership that evening and our car was already to go. Everyone we saw that night was pleasant, smiling and no pressure to buy any extra's we didn't want. An excellent experience and what a great Kia team.

Sara Dawson

I just got a new Kia Telluride from Joel at Kia West. I have purchased many vehicles over the years and he was very knowledgeable, which isn't usually the case with some dealerships. They gave me a fair trade in and my vehicle came in quicker than I had expected. My Telluride is great. I couldn't be happier. I would highly recommend Joel at Kia west.

A

I bought the Kia Stinger from a really good sales rep Terry Yoon. I highly recommend him with his no pressure sales approach. Very knowledgeable about different make and models Kia has to offer. I had some things that needed to be sorted out with the paint and it was taken care of quickly once it was in the hands of Kali the service manager. Thanks guys ????

Madelaine Russell

5 starts for Ryen, Brad, and Tyler who all assisted me throughout the process. First time leasing a vehicle and the experience was overwhelming but I felt the team was thorough and comprehensive. Ryen helped me to secure the car even though I wasn't ready that day with my finances, but he worked around my schedule and I was able to drive home the car that day! I dealt with Ryan and Brad the most and both of them were personable and easy to talk to which made the whole process that much easier :)

Elizabeth D

I was referred to this dealership through a friend and was put in contact with Chris. He was professional on the phone when we first spoke and seemed very knowledgeable. When we met in person I was instantly put at ease and he made the entire process of my vehicle purchase smooth. If it weren’t for the amazing customer service and integrity Chris displayed during the time I was there, I would have gone elsewhere. I work in customer service/sales/sales management myself, so I can’t stress enough, what a great experience I had and will be recommending Chris to anyone in the market for a vehicle. Second, Robin was my finance person and I was extremely impressed at his excellent customer service and ability to get me approved without a hiccup whatsoever. Because of how easy it was to come and get a vehicle and leave the same day with it, within a reasonable amount of time, I left as a very happy and satisfied customer. I hope you are paying these guys well because employees like that don’t come around every day!! If I could rate them more than 5 stars I would. Thank you!!

Sarah Douglas

I had a great experience at Kia purchasing a beautiful new Seltos. The people were great and made for a good car buying experience. Excited to work with them moving forward.

Alcazar

My best car shopping experience happened here, I drove out with a BMW X4 within an hour. The sale was very smooth and convenient, big thanks to Andrew Oredina for his excellent service!

Loren Shmyr

Only giving this dealership 1 star based on the experience I had prior to purchasing my vehicle, otherwise it deserves no stars. The experience I have had since driving off the lot has been horrible. I have messaged the salesman that sold me my vehicle and I will get a rude response or two, then nothing at all. Everything seemed so great and I felt like I was treated different than I have at other dealerships, but turns out they are just as unprofessional and snakey as the rest of them. Only being helpful when you’re looking into a vehicle but never helping when you have an issue afterwards. On their website they say they treat their customers like “family”, but that is definitely NOT the case. The vehicle I purchased has a keyless entry code on the drivers door. I was told that I would receive the code that came with the vehicle once they “found” it as it was apparently somewhere in their vehicle files. I was told to wait a day or two until it was found and then I would be contacted. I waited weeks to hear from them with no reply. I gave up on them and went to a different dealership to get the code but was told that I would have to pay over $100 just to access the code. I understand that it doesn’t seem like it’s a big deal and that isn’t a lot of money to be writing a review over, but I expect when I purchase a vehicle for it to come with all the things necessary and promised. This may not seem like a lot of money to complain about to the dealership, but it certainly is a lot of money for me. After that I messaged the man that sold the vehicle to me to ask for the code or to reimburse me the money to get the code from the other dealership. Which he replied very rude and disrespectfully NO. I messaged him a few times explaining the situation and never got a response. I am beyond disappointed and upset with the lack of customer service and basic caring for another person. I will be looking into trading my vehicle in at a different dealership as this one does not deserve my business. I HIGHLY recommend you don’t waste your time or money at Kia West, unless you don’t care about how you’ll be treated after your purchase.

YIU SHUM

Worst sales department I have ever seen. Bought a new 2019 Sorento with roof rack and Cargo tray package on the 19th of Nov 2019. Did all the documentations and was asked to go back the next day to go through the SUV. On second day, the Customer Service manager was not available, need to reschedule on the three day. At the same time they told us that the second key was lost. On the third day, ask the tech to remove the cargo tray which they have installed on new car delivery. Found out that the cargo tray was a defected unit with wear and scratched marks on the bottom. Brought the issue to the Customer Service Manager. left the defected unit with the Customer Service Manager. She then confirmed a new key will be ordered and will take couple of weeks. This sales department was trying to deliver defected accessories with a new vehicle. This is not acceptable. Talked to the Customer Service Manager again. She then confirmed with the General Manager that they will order a new cargo tray to replace the defected unit. One month later no respond from the dealer. On 1st of Jan 2020, email the Customer Service Manager to follow up with the cargo tray. Call her again on the 3rd and was told that the new cargo tray has arrived during the holiday, ready for pick up. When to the dealer this morning for the new cargo tray. The Parts department pulled out an used unit and told me that there was not a new cargo tray ordered on my file. This is not acceptable. There is no customer service at all. I have left my contact with the GM since he and the Customer Service are off on Saturday. This case is still pending.

Alex Kwan

Another good experience. Fei Yue Wang provided very good service throughout the process of trading in my vehicle. He was polite, patient, not pushy, and answered all of my questions.

Nicole Carlsen

Thank you RV for helping me purchase my new car. You are the best. RV goes above and beyond for his customers. He is very passionate and knowledgeable. He far exceeded my expectations. I’m extremely satisfied with the service at Kia West.

Gluteus Maximus

While waiting for work being done on my car. I overheard a staff member tricking an elderly woman into getting a few hundred worth of "repairs". Like belt that needed to be replaced due to discoloration, somthing that is no indicator of wear or tear.

Jake Castro

Kia West was good to work with overall. Jules was my salesman - he was great to work with. Always personable, prompt, and willing to handle any requests or questions I had. I would recommend him to anyone looking for a car from here. I worked with Corey for the financing; he was also great to work with. Very informative and made the process as easy and painless as possible. With this time of year and situations with the pandemic, it was understandably hectic. The team I worked with at Kia West was usually up front about this and appeared to make their best efforts despite the circumstances.

Valeria Cueva

Kia west was amazing. Raghav my sales person went above and beyond to make sure I was taken care of at all times. The service department(mainly stay) provided estelar customer service! I couldn’t be happier!!! I walked away with a new car and winter tires and didn’t have to spend so much time like in previous experiences. I am deeply touched by the amount of care and concern they have for their customers. I 100% recommend this location. They will treat you well and find exactly what you need! Thanks for everything Kia west!

Alexander Smolev

I had very pleasant experience trying Sedona at this location. The sales exec and manager were helpful and even allowed to take demo unit to home for full range testing. I can easily recommend this dealership for anyone interested in trying and buying KIA.

Claudia Clarke

I had the most amazing service and experience last night when picking up my new 2022 Ghost Grey Kia Sorento (which by the way is gorgeous!) Upon arrival I met Jonas for the first time and he was so friendly, welcoming and knowledgeable showing me my new vehicle for the first time. I want to send a special shout out to Noah who was fantastic right from the start of the process(Sept 2021) beginning with my trade in giving me great value back, keeping me updated on the status of my new one and giving me a great deal with all the finishing touches on my new Sorento. Shayne in finance was awesome and like last time he ensured I got what made me happy. Tricia as always has the best phone etiquette, and Joe in insurance was great! I really did and still do have a smile from ear to ear. I would recommend Kia West and this team of champs over and over again!

lucy A

We purchased a used vehicle here in March. The sales process was smooth and efficient. Unfortunately a few months after purchasing the vehicle it had some issues. At the end of the day Kia stepped up to the plate to help out out with the situation. I will be looking for a new vehicle for myself in the next couple of months and Kia West will be definitely be my first stop!

Matt Sung

John is the GOAT for a reason. He was great to work with and went the extra mile to get a deal done that worked for us. Very personable and easy to talk to. Shayne was also fantastic to help with our finances, super helpful and nice. Ask for these guys when you go in.

Sophie Sedlacek

Just bought my first car from Daniel and it could not have been a smoother and more pleasant experience. Definitely one I will remember.

Kari Klym

The staff at Kia West are amazing. Mario Nardone (our salesman) went the extra mile for us. He was knowledgeable, incredibly friendly and no pressure. Noah Palani (sales mgr) was incredible- super honest and easy to deal with. Corey (finance) was a pleasure to deal with and made the transaction seamless. I highly recommend Kia West for your next automotive purchase.

Vanessa Yap

For a dealership that seems to place such a high priority on customer service and meeting a customer’s needs, Kia West disappoints miserably. Like many others who have posted reviews, I was welcomed when my daughter’s first car was leased at Kia West 5 years ago, and she had had decently positive experiences when going in for service appointments. But that was 5 years ago. Recently, the experiences with the Kia West Service department have been absolutely terrible. After booking a service appointment almost 2 weeks in advance for an oil change and changeover to winter tires in December 2016, my daughter waited at the dealership for close to 4 hours with no updates and no offer for a ride at any time. We completely understand that it gets busy during winter (especially with the winter that BC experienced last year), but the appointment was made WELL IN ADVANCE and the winter tires were stored at the dealership on rims. An oil change and winter tire installment should not have taken 4 hours to do. When a phone call was made to complain about the lack of customer service and the ridiculous wait time, we were informed by the service manager Dan that my daughter essentially was lying because she was offered a ride and didn’t take it, and that we needed to understand that it was a really busy time. As appalling as this response was from the service manager, the general sales manager Mo ended up calling and wondering what he could do to rectify the situation. The resolution was that when we came in next, we would be given a courtesy car from Mo right away while my daughter’s car was being worked on. Fast forward to booking the next appointment, I spoke to Jody and informed her of what we were promised. When my daughter and I showed up to Kia, there was no courtesy car and Jody, who I had spoken on the phone, had no recollection of the appointment. Her excuse was that she speaks to many people each day and it’s hard to keep track of each conversation. When we asked about the courtesy car and the service representative at the desk called Mo, we could clearly hear Mo on the phone saying that there was no car promised for us but to just give it to us anyway. From that day on, we decided to never go back to Kia; we purchased the car a few months ago after leasing it for some time and my daughter went to collect the winter tires that were still stored at the dealership. My daughter then went to have her winter tires put on at Kal Tire, and the workers immediately saw that one of the tires was different from the other three. So after vowing to never go back to Kia again, back we went. After phone calls explaining the situation to Ray and asking for updates since the infamous service department apparently didn’t have the time of day to call us back even once, they finally found the missing tire after “searching through bins with thousands of tires” for 2 days. We speculated that this mix-up occurred during my daughter’s 4-hour wait mentioned above in which there was never any admittance of the lost tire. We went to Kia, got the proper tire put on, and went on our way. Now, I would be willing to forgive any wrongdoings and move on from these bad experiences, but the fact of the matter is there was NEVER ANY APOLOGY from a manager or even any ACKNOWLEDGEMENT of THEIR COMPLETE NEGLIGENCE while we were at the service department. One of the service representatives was nice enough, but that just doesn’t cut it. You can’t fix bad experiences like this with a “complimentary car wash” or superficial interactions with customers. You put your trust in these people to take care of your car, and they end up being blatantly dishonest and disrespectful. All you will ever get from Kia West are empty promises and extremely poor customer service. Frankly, it’s embarrassing that they boast of their “award winning” service.

Yuri Goldberg

I bought a used car from Kia West back in June and although it had a few minor issues at first, Dane and Noah went above and beyond to ensure that all of my concerns were addressed. By the time all of the issues were fixed, Kia West spent close to $1,000 in repairs out of their own pocket. I can confirm what others are saying in that the management of this dealership truly cares about their customers. I will definitely come back to Kia West when I purchase my next vehicle.

Michael Trasney

Pretty bad customer service IMO. I wanted to lease/finance a vehicle, but when it came to getting back to me after I had already given them proof of my credit, etc. they never contacted me. I tried to call them non-stop and I would always get transferred to a voicemail because for some reason nobody likes to answer their phones. I get that it may be busy, but when I call 8 times and I get transferred to different people and nobody answer it seems that I am getting ignored. Not to mention, that I had the reception write my name down so the staff could get back and what do you know? They DIDN’T. So I went in, and they treated me like I was a king; everybody was willing to help, but I knew deep down that they were fake. I really want a KIA, but I will happily go to another dealership that treats customers how they should be treated.

Natasha Bakstad

Had the pleasure of dealing with them for our 2022 telluride and they were amazing! Worked with our budget and were extremely friendly. Couldn’t be happier! Thanks Noah, Ron, Shane and the rest of the staff here for making our car purchase an enjoyable experience!!

s f

Kia West claims to honor what they promise yet I purchased a vehicle 3 months ago with a faulty window switch, they said it was fixed twice, it was NOT, still broken. Now they won't answer me, not very professional Kia. I have all texts and emails making these "promises " , beware of faulty promises!! Have reached a solution with Ray from service department, , I would give the service department 4 stars, the 2 stars is for sales department

Дмитрий Ли

I have bough a Kia Telluride there on March 11. it was very good experience. Feyue (sorry if write incorrect) assisted me and as he told, they not just sell cars but they provide highest level of hospitality! Recommend everyone go there.

PK

From the moment I walked in, the sales representatives were welcoming, honest and understanding of my budget and needs. The team worked with me to choose the right car at the right price. They listen and respond with your best interest in mind. My experience with Kia West and it's employees was an enjoyable one. I am glad I went there to get my brand new car. I highly recommend Kia West!

JASON PARK

I have to say hands down Kiawest is the best place to buy a vehicle. All the staff were helpful, professional and knowledgeable. Big thank you to James who made this experience hassle free and quite enjoyable. He helped me find the right vehicle, was able to get me an amazing interest rate and made me feel at ease through out the whole process. I highly recommend you see James at KiaWest!

Chris Wood

From first contact with Camille I was made to feel that I genuinely mattered and that my needs and concerns were paramount. It is a rare thing indeed to find an individual with her blend of dedication, enthusiasm and spirit. Kia West is incredibly lucky to have her.

Wallace Kanno

Thank you Tyler from KIA west!!! You were so welcoming; friendly and helpful. You made my car buying experience at KIA a pleasure. I am so excited to drive my Forte, best small car of 2019!!!

Vanessa McLachlan

I walked in and Jacob was the first to greet me. I've bought another car years ago and this was by far the best experience. Quick and easy to boot. I'd highly recommend contacting jacob at kia west. The staff there as a whole were pretty great as well.

tara Yensen

From start to finish Andrew and Noah were amazing, walking me through the process, providing me with a loaner until my new vehicle arrived and even dropping it off at my home. Excellent service ! Really appreciate being treated so well and keep selling them cars Andrew ! Thank you both for going the extra mile

Pansy Goh

Kia West gave me and my significant other a great experience and we were thankful to have a great sales person helping us out. Hewa is such a nice, outgoing and friendly sales person. He knows his products very well and his personality is so kind.

Michelle Bercic

We are thrilled with the service at Kia West and would 100% recommend family and friends to go to this dealership. Hewa and his manager Noah provided excellent customer service from beginning to end. Thank you both for everything. I love my new Telluride!! Thanks again, Michelle Bercic

Nedal Alshabani

Thank you very much for everything really nice people at Kia West Company, Thank you for the good treatment.

Jason Tsang

Picked up a new Rio from Andrew. Highly recommend purchasing from him! Easy going, flexible, and addressed all the concerns we had. Bonus points to GM Dane for chipping in when things got busy. Overall great dealer to work with!

Nela Niseteo

This is my second time buying from Kia West and I've always had the best experience purchasing my cars there. Marco, Shayne and Noah were amazing to work with! They were always upfront, honest, friendly and genuinely wanted to help me find exactly what I was looking for. Thanks for helping me upgrade my old Stinger to the 2022 one!

Randy Bamford

Honestly, it wasn't so bad except that the sales manager Noah was shady AF. He told obvious lies several times and I honestly don't think he was even cognizant of the fact that he was doing it. Told me that the car was on the lot, that he was looking at it with my name on it. Then texted that it wasn't there and he didn't know how long it would be. He arbitrarily added $1,250 to the cost without mentioning it in the hopes that I wouldn't notice. Then he told me that the dealer pays the msrp and the mark up is the only way they make money. I just went on carcostcanada and pulled up his cost... It's no wonder people love the tesla sales model. Sales guys are shady.

Exodus 3

Beware of what you do and pay attention to what you are doing with them, if you have someone with lot of experience that would be great, because some people here is very dishonest. Some people's are nice but again some aren't. I guess thats how it is with the sale industries.

Wull

Had an excellent experience with Kia West. Talked to a salesman called Philip via Facebook for some time before coming in to see him in store. He has a great passion for cars and we got along right away. If you want a salesman who listens and is not pushy, Philip is your man. Thanks Philip and Kia West, I love my my new Stinger GT Limited!

Kunal Gandhi

This one is for the parts department. You see I had ordered a windshield at another dealer on the weekend. My customer unfortunately got their windshield hit by a rock on Friday night. I ordered it from my go to local dealer on Saturday. It was in town, local but I wouldn't see it until Tuesday. We gave them a Purchase Order number and did this by email as well. Come Tuesday I phoned my dealer and by the sounds of it, they forgot to order it! And to top it off, I wouldn't see it until Wednesday! Why such a rush? This customer has a wedding on the go and the car is needed for the wedding party and for picking people up at the airport! In a panic I called KIA West and although they didn't have it, they went to the warehouse especially for us so we could get this done, amazing, simply amazing. Charlie Sallstrom, the parts manager saved the day and our reputation. Thank you KIA West!

Farzin

It is a good place nice inventory.but there is a extra hunger for sale that pushing for the sales.

Mr. DOSANJH

Jonas helped me to buy my first car(kia optima) that i saw on their website, he was very polite and understanding. I was able to get the car for a reasonable price.

Jason Whipple

Employees have an impressive positive attitude and energy. These ladies and gentlemen do try very hard to please their customers. I felt pressured to make decisions quickly in order to get the sale complete. But I did drive away in my new car happy. I think everyone including the general manger were great. All a happy bunch, I would recommend to buy from these guys.

Tara Hall

I came in from out of town to visit family and I ran into some vehicle problems. I was heading back home and my car wouldnt start the day I was leaving. I went into Kia West because I have family members that referred me there, thinking that because it was last minute I would not get an appointment, Not only did they listen to my sobs and frustration, they fit me in right away and got me on the road surprisingly quick. I am very impressed with the Service Department they literally went above and beyond for me!

Rick Thompson

Put $2000 deposit on vehicle they would bring in from another dealer. 3 days later I got a call from salesman Jason saying it had been sold and could I give him another day to find a similar vehicle. The next day I finally called him twice and needed to ask for manager second time. Manager Jordan said he would check and get back to me in 5 minutes. I got call from receptionist to take my credit card number for a refund that I would get back in a few days. They didn’t even have the balls to call me themselves to explain why it took them 4 days to notify me and apologize for keeping my money for a week and providing nothing in return. Not a dealership I would ever recommend!

Alexander Tomaszewski

Buying our first car at Kia west turned out to be so much fun! Let me start off by saying how impressed we were with the service from sales associate Jenny and sales manager Patrick. These two will go to work for you, and won't give up until you are happy with a fair price. It was more than just purchasing a vehicle. We were in and out within an hour, and happy that they had xbox, golf and a ping pong table for the kids while we did our paperwork so everything ran smooth with no worries. Everyone at this dealership works so hard, and they made sure our family had the best experience!! We are glad to be apart of the Kia family now. Great job you guy's and a big thanks for winning us over!

Jennifer Seong

I've made inquiries to several Kia dealerships for a potential purchase, and by far, Jenny Eliazian was the most helpful and honest dealer I've dealt with. This is my first time buying a car and I wasn't sure what to expect as I heard so many horror stories about car dealerships, but Jenny made the process much less stressful than I expected. She was very prompt and on-the-ball, making the process hassle-free. She was also extremely understanding and friendly. I'd highly recommend getting in touch with Jenny if you're looking to get a Kia.

Patti Lund

I purchased my Kia Soul one month ago today from Tyler Wilson, and am just as happy (or even more happy!) today with it than I was when I bought it! Tyler really listened to what I needed and wanted to have in a vehicle, and he made it happen! For someone who had just gone into the dealership to look around with no intent to buy, I am thrilled that I was able to talk with Tyler and find that I no longer had to make-do with the vehicle I had. Thank you, Tyler, for changing my driving life in such a positive way!!! Thank you, too, to all of your colleagues who helped the trade-in/buying process move so smoothly. I am so impressed. : )

Jacob Katerberg

Just bought a 2021 K5! From start to finish the whole process was efficient and stress free. This is our second Kia within 2 years and we wouldn’t go any other place. Big shout out to Marco for his excellent customer service. We’ll be back next time we need a car. Keep up the great work.

Gabriela Sierra

As usual, dealing with the wonderful people at Kia West was once again a very pleasant and rewarding experience. I got the vehicle that I wanted, at the price that I wanted, and the service was beyond spectacular. Kudos to Kia West and all its staff, specially Tyler Wilson, for making this client very happy!

Marilyn Flo

This dealership has a great team. From Jason (internet sales rep) to Andy (awesome salesman) and of course Venu the finance manager. These 3 amazing people had made it possible for me to get my New kia seltos. And of course the rest of the team who made such an effort for a smooth process. You guys deserve more than 5 stars! Thank you for the amazing service. And by the way, I am very happy with my car!

whitney craig

I purchased my Kia in 2014 and have been going to this delearship for four years now. I gave a five star review because Aaron and Andrew from the parts and service team are always willing to go the extra mile for my vehicle. My personal exsperience has been above guest satisfaction, thank you to the parts and service team!

Agnes Wendell

Excellent staff, friendly fun environment! Was in on the weekend and had a great time with the BBQ they had going on as well as the live music. Makes for a fun car shopping experience. Ended up buying a used Kia Forte being it was more within my budget but the process went smooth and the staff were so helpful and not pushy at all! Highly recommend them!

Emily Odermatt

Had the best experience buying my first car here! Everyone was so helpful and quick to help me find the best suited car for me! Big thanks to Bill and Shy for their 5 star service. Highly recommend Kia West to anyone in need of a vehicle!

muhammad faisal

My salesman, Andy, was extremely friendly and efficient in helping me pick the right car for my family. He was knowledgable and quick to answer all my questions. Service was excellent. I would definitely recommend Kia West.

K Harvey

I had an amazing team work for me to get into a vehicle. Emmanuel and Mario worked hard to get my interest rate down. They are the nicest guys i have ever dealt with when buying car, and they give the greatests hugs.. They really treat you like a friend and i appreciated it so much. Mario went above and beyond to explain everything to me. Call these guys ,its worth it..

Dorothy Gascoigne

I had an excellent and positive experience buying a car here. Staff was great (Brittney and Chris) and the rest of the crew. Would highly recommend this dealership to all my family and friends.

voren vucenovic

Started as good experience and finished as worse nightmare! Advice for future customers stay away form this dealership, take your hard earned money to shop which will be honest with you and sales cars without broken parts . DON’t BUY AT KIA WEST !

Kiran Gambhir

Excellent staff and very good service. Chris you were really awesome , I am happy and impressed that you gave me best offer and a good deal. Can’t help praising u enough as u gave me accessories in the deal. Thanks to you , , n Ahmet . Hope to see u again in future soon.

Greg Patoc

Andy Lo and I were in contact for about 5 weeks back and forth after I got into a no fault accident since I bought my Kia Stinger from Kia West in June 2020. We decided to get another car from a different dealership as the main car for myself but also wanted to take advantage of the total loss warranty I had with Kia West. Andy picked a car for my girlfriend and I that fit the price within the warranty. He had the car on hold for us for a bit till we had time to drive out to pick up the car. Great communication and made the process quick and easy. Thanks to all the guys at Kia West and Shanye from finance that helped us through this long process since my accident. I will always come by if I’m around the area to chat and hang out!

Surya Sundar

Raegan was very helpful and kind to walk me through the service process. Much appreciated.

Manoj Perera

Since the recent retirement of my colleague I have been working with Kia West for the past several months. I am very impressed with how they conduct business. Great leadership team to work with from owner Mark Anhert down to the management team and the sale staff. Always conduct themselves in a professional manner and pleasure to deal with. On all my visits to the store I have noticed that the staff is very friendly and polite and always see the same folks on the floor, which tells me there is little or no turn over of staff and that leads me to believe they are happy to work here and being treated well. A place that I highly recommend to do business or to buy your next car.

Margaret K

Outstanding customer service! I purchased a new Sportage from Kia West and noticed a few issues after getting some accessories installed through the dealership. The customer service manager, Austin, was exceptional in dealing with my issues. He kept me informed every step of the way and was always prompt in answering my questions. He worked tirelessly to make certain that my issues were resolved and that I was 100% satisfied. If you’re in the market for a car, stop by Kia West and ask to speak with Austin, you won’t regret it!

Holly Brisson

Henry was great and very helpful, we did not end up purchasing a vehicle here in the end, but I would have been happy to purchase from him if they had the proper vehicle in their inventory. I was appalled with the lack of staff wearing masks inside of their building today(Aug. 27, 2021) when it is mandated in our province. It made me feel extremely uncomfortable, and I wanted to get out of there as soon as I could.

Mark Holman

I had a great experience at KIA West. The Sportage I wanted was available at a great lease rate. From sales and financing to licensing, every one was friendly and helpful. Silva even returned my rental car for me!

Bharat Rana

Visited to trade my Camaro. Wow such a cheerful staff. Met the Guy Raghav and He definitely know what he is doing. Treated me as his own customer. Even though Deal didn't went through but definitely will buy next car from him and from this dealership.

Simon Y

Do not get your car serviced here at any cost. First they overbook their schedule, so expect 1-2 hours for a simple oil change that should take no longer than 20 min at any other shops. Doesn't matter how advance you book your appointment. Second, they treat you as if you're unintelligible, and refuses to provide details of servicing when requested. When asked for specifics, responds with "don't worry we got you covered." Third, expect to hear a lot of upselling for unnecessary services that would magically make your car run better. Unsuspecting customers with not a lot of car knowledge would be victims here. This type of behavior isn't unique to Kia dealerships, but one of many why you should never service your car at dealerships.

Najeeb Shirzai

Great place to buy a car. The sales people and financial managers are all very helpful. They helped me alot with the price and other stuff. You should definately go there first if you want to buy a car.

M Sasakamoose

Kali is absolutely amazing! She went above and beyond to make sure I felt good about my purchase and experience at Kia West. She was so supportive, patient, and understanding, and I really appreciate her sense of humor, too : ) Shayne is also great, super funny, and makes the paperwork make sense. He is super fast at getting you out of the office and into your new car! A big thanks also goes to Dane for all of his understanding and support! He really cares about his customers and walks the walk. I am so happy with my new vehicle and my experience at Kia West! Thank you!!! #KiaWest #KiaTelluride

Janet K

My experience with Kia West was great. I bought a used car which was probably one of their least expensive cars on the lot but was I treated as though i was buying their most expensive new car. I had several complicating factors surrounding my purchase (I purchased from 700 km away), but everything from the test drive by a family member to the final transfer to my daughter was smooth and problem free with top notch customer service from Chris and Jason in the internet department. I got what i feel is a great price, and i wouldn't hesitate to recommend them. Great overall experience!

Cathy Edgar

Awesome Team @ Kia West. Huge Thank You to Joel Edgar for introducing us to the K5 We love our new car. Worth the wait.

Diane Bunkowski

I am happy to say that I am now in my second Kia vehicle and both times I dealt with the amazing sales/service/finance/insurance staff. Everyone was not only extremely professional but also worked very hard with me to make sure I was able to get into the vehicle I wanted. I am impressed with everyone at Kia West on United Boulevard in Coquitlam. Tyler was my sales person and was amazing and we worked closely with Tyler (manager), Jenny (manager), Shane (finance manager) and Joe and Matthew in the service dept. and not to forget the team working in the car insurance area. I knew I was in good hands and was supported along the way until I was able to drive away in my brand new Kia Serento! I highly recommend the team at Kia West. A future customer for sure!! Diane B.

pierre labere

I just call to speak with name Mark but told hes out of office but Spoke with Ashley she gave me information on what he is doing to help Im activist now in Québec and shared in my Facebook groups post what good job Kia West is doing for my community. Good job highly recommendéd..

Kate Randall

Had an awesome experience with Kia West! Everyone there was so down to earth & understanding! Were very friendly, helpful and accommodating. Extra thanks to Tyler Wilson who sold me my beautiful Kia Rio! Also shout out to Dane for the awesome deal (and for loving country music lol). You guys rock!

Jupneet Kahlon

Kia West and Raghav were great to work with. We loved our experience while shopping at Kia West. We visited a lot of dealerships but these guys were great.

Nima Lavi

I had an awful experience in Kia west coquitlam. They put you under pressure to make a deal right away. Associate and sales manager (Noah palani) talked down to me as a customer and think they can take advantage. From the moment that sales manager met us ,he had the worst attitude and came up with the most ridiculous offer to buy my car. He doesn't know anything about respect and customer service. I strongly suggest Kia west finds and invests in better sales associates (not pushy) and SALES MANAGERS (not talk down to customers). I would never go back and I would not suggest anyone to go there.

Junho Kim

This Kia dealership is the worst dealership on earth. They have so bad service that will make you burn in anger and they have the most stupid employees on earth. I called in to check on my car repair and I asked how long it would take. So they can just look it up up that moment but they just said they would call me back. So I said sure. Two hours later they still didn't call so I called them back and waited until they answred my question. A few weeks later I went in for a oil change and it took 2 and a half hours just for a damn oil change. The appoimtment was for 12:30 but they started a t 1:30. They just messed up my while day cause I had plans. I recommend thinking a lot before buying from this dealership.

katherine wiebe

Ladies Kia West is the place to go a buy a car! They are the best group of individuals I ran into while I was searching for my dream car. Noah,Keana,Tyler and Robin got me my car and I love it. They gave me a great deal and treated me so well.I am truly impressed with this stellar group! So give these guys a try you wont be disappointed!

Andrea Borges Toache

Excelente service! Our sale agent Ahmet Bulut was so Friendly and patient helping me out on my visit. I totally recommend them, they went above and beyond to find what I needed and I’m so happy with my new car!! ???? thanks to them I made a good decision.