Reviews of Volkswagen Moncton (Car Concessionaire)

Nicholas Walsh

Vincent and Sandra were very helpful.

Pedro Viajando

Graet service and awesome customer service ????

Philippe Mercier

Super service. Super vehicle. Adam (salesman) recognized me and came to greet me even if has been over 2 years since we last met.

Khris Bowden

Great experience buying my first Volkswagen! Definitely would recommend anyone who was looking to purchase a new car to shop at Moncton Volkswagen!

Mike Boudreau

The staff at Volkswagen Moncton are friendly, helpful and very knowledgeable .Great location, away from the heavy traffic of the city, If you stick around long enough you might even see a big plane take off from Moncton International Airport; The building is bright with big windows and a very nice showroom that will make you want to buy that convertible you've been dreaming about. Benoit Boudreau and his team will get you the vehicle that you want with a level of service you would expect from such a reputable dealership; and if you are lucky like I was, the sales manager might put in a good word for you and get you a job with the company. How cool is that!..Thanks again Stephane

C.R. Pynch

Excellent buying experience, great staff and no pressure. Would buy here again in a heartbeat.

Bernice Leblanc

The sales staff was amazing. I am an out of town customer and they made my life so much easier... They took care of everything for me and made my experience at VWMoncton one of the best i have had in years. They take care of their customers very well. Thanks Adam, Eric and Pierre.... I will certainly recommend you all....

Gareth Bishop

Our best experience in 22yrs of buying a used vehicle. Mario aided our visit seemlessly. He is a credit to your business.

James Fern

Needed an oil pan for my Jetta 2001 TDI. Ebay- $59.99 new, Dieppe Auto- $301 plus tax.......wow, I can understand even being 50-100% more in the shop than online but that is really a joke.

yassine errachidi

(Translated) Service at the height (Original) Service à la hauteur

lucas boonstoppel

Pretty good service, took my car In here to get the radio looked at, took alot longer than it should have but they only charged me for 1/2 hour so that's customer service. Labour rates are a little pricy tho

Marc Hayes

Excellent and friendly staff, but service is on the pricey side. The showroom is absolutely gorgeous.

Blake Ripley

On April 28th I had a bad service experience during the TDI Emissions Recall but VW Moncton has just recently came to a conclusion that is acceptable and I am satisfied. Mistakes happen and I am glad they made it right.

Andrew Dickison

Fantastic staff and great service!

Mitch Hornibrook

Great service

Alexander Rockwell

Very pleased with the experience at this dealership. Easy to contact via email or phone. Honest with wait times and inventory. No need to worry if what you're being told is true or not. They were the only people I talked to that were willing to give me wait times before jumping through 80 hoops. Low pressure environment and easy to work with. Highly recommend this dealership!

Nathan Stoll

I recently bought a Jetta from Guillaume at VW Moncton. He was extremely helpful, honest, detailed and did quick work. He was also mindful of our budget and helped us find solutions that fit our situation. Gillian in their finance department also was a class act! All around an excellent experience due to their non-pushy and informative approach to getting you into your dream VW! Thanks again Guillaume and Gillian!

#EverythingArbitrary

I had such a great experience at Volkswagen. After many many times being harassed by other dealers who continuously checked my credit without consent, or countless times being brought cars that either weren’t for me or WAY out of budget, less than an hour spent with Eric, he put me in the right vehicle for me, and I’m just one day 2 of the ladies in finance worked out a deal I could reasonably afford. It was looking rough for a minute because of prior inquires I almost couldn’t get a deal without sky rocketed interest and then a few hours later, was called and told they gave me the same interest I already have, tacked in extra warranty and had me totally approved ???? thank you so much Volkswagen Moncton for finally getting me into a vehicle I can love and appreciate !

Rob Kraft

Brand and Envirioment = CONFIDENCE

Nathan England

Friendly and knowledgeable staff. Great inventory selection.

Ken Carver

Very honest and easy to do business with. 2 thumbs up

Jacques DeMaille

Zach was great and very patient. We came in and test drove 4 cars. Once we took one car out, Zach had the next one ready for us to try out. The whole staff team were super friendly and very professional. We had gone to another dealership(Hyundai) previously and we were extremely disappointed with them. Zach was motivated to help us find the right car for us. I would no doubt go back to Moncton VW to purchase a car again in the future.

Dena mintz

Great experience buying my new Tiguan at VW Moncton. Thanks to Guillaume and Gillian who made the experience pleasant and efficient.

Lloyd Harquail

Service is second to none!

Keenan Stewart

Nice place to go and get your oil changed and inspection in your tiguan. Had free WiFi to keep my data low on my phone and free coffee/water. Was able to review some news articles of the day and was ready to go in no time. I think next time I will bring a book to read as it was quiet in the waiting area .. in six months ...

Scott Cormier

Always great service.

Nick Robichaud

Great staff and a great new location!

Luc Belliveau

Very impressed with the no pressure sales and product knowledge of Denis. It was such a pleasure dealing with him for the purchase of my new Tiguan! Highly recommended dealership!

Altruiste Bikes

Great service. Mario was really helpful in helping us find the perfect car, and the staff was very patient with us and our three girls. Overall great experience.

George Boudreau

Good advice

Nicole Eveley

They helped me out quick with no questions asked.

Michelle Lanteigne

(Translated) Very good service. I loved that they always wash the vehicles after service. (Original) Très bon service. J'ai adoré voir qu'ils lavent toujours les véhicules après service.

Alex LeBlanc

I do not recommend this dealership. Go out of town if you have to. This dealership has sold me a brand new car that had an aftermarket windshield that was very poorly installed. The sales person didn't disclose this information. This has caused a lot of issues. VW has denied warranty claims because of it, even after the dealership admitted to replacing the windshield with an aftermarket one. I've had moisture issues for years because of the poor installation. They have refused to own up to their mistake and cover the cost of replacing the windshield, which recently cracked (the technician informed me that poor installation can make a windshield more susceptible to cracking). The GM has made it abundantly clear that he has no interest in helping me because "I've been driving the car for a few years". VW has also refused to cover my exploded rear window their own technicians examined and determined that it was due to a manufacturing defect. This set me back about $700. I just want VW Moncton to pay for my windshield to be replaced with an OEM one and for my rear window with the manufacturing defect that the warranty didn't cover. I've sent an email to CBC Investigates; next on my list is the Times & Transcript and whatever other newspaper is willing to hear the story of how I got ripped off by VW Moncton. I've also submitted a report to the New Brunswick Financial and Consumer Service.

Alec Porter

Overall good experience dealing with VW Moncton. Process from start to finish was quick and easy.

Alex Morton

Very friendly. Easy to deal with.

Vladimir Kim

One year after. 2000km later. Bought the car here with fresh inspection. 2000km later came for inspection and got charged 96$. The bulb was never replaced. The cap was as dusty as it was. Nobody ever even touched it. THe bulb brang wa the same that was installed by TOyota Center. so no surprise that the bulb was not replaced. Tried to call the dealership and file a complain, the lady yelled at me and trasnferred the call without my confirmation. Also talked to Evan Habrook (sevice manager), was invited to the dealership to solve the problem. After proving me my point, still no solution and NOT EVEN AN APOLOGY. Accusing me in lying. So now, 50 dollars additional charge multiplied by 100 customers a day, comes out 5000 dollars a day, not a bad business. So stay away from the service center of VW. Sales team is great, but service is the worst I met in VW dealerships around the world. Also tried to write Benoit Boudreau fr the solution, but got no reply yet. And i think I would never get one... SO just stay away from this dealership. And if you are in , always check the invoice BEFORE the job, you might be surprised by extra charges, which could be 200% of the initial one. Scammers....

Jonathan Allen

Top notch service and sales. They know you by name eventually and serve you well. They love people and Vdubs.

Aaron Kyle-Green

You haven't refunded my deposit so I think I'll hold off on providing details for now.

Chang Seongkuk

The first thing I want to say is that these staff are really the best. Ever since I immigrated to Canada, I have searched many cars, but I have never satisfied myself as much as these people. The second thing, what can I compare the driving of this car? Feeling to meet my really close friend in a long time? In a word, "I am rather pleased to wait". The reason why this wait is pleasant is that I trust him because he really knows me among many people. This car is for me. GTI driving is amazing every time!

Andrej Marjan

A few years ago we were on a road trip of the Maritimes when we had an incident on the road. We managed to limp in to Moncton, where these wonderful folks truly went above and beyond to make us road-worthy again. Thanks to their generosity and their creativity in sourcing parts, they had us back on the road on our original schedule, when it could have taken a couple of days out of our trip. Thank you!

Jason Babineau

I love, love, LOVE the automobile. The service done on my vehicle is great but I find myself consistently waiting longer than needed or originally quoted for repairs, service and maintenance. I have almost arrived late to work several times due to prolonged waiting. Shuttle service is limited, not meeting my work hours.

Kevin C

Fantastic staff, fantastic service.

Christian Mallet

Amazing customer service!!!!

KJP Reptiles

They set a precedent on service price for years but all of a sudden decide that they weren’t doing what was agreed anymore. I went to Miramichi VW instead and they happily took care of me with a smile. Now for some advice VW Moncton, if you truly value customers feedback to get your 5 stars, maybe you should try to avoid problems with your customers.

Mr.Fearless

I like the dealership very much. One of the smoothest experience I ever had while buying a car. I was fully satisfied with the service. The test drive experience was great. This is the best dealership in town. I wish they had more used inventory but other than that 5 stars for the service.

Stefanie

I've only ever owned Volkswagen cars. This dealerships lack of tact and accountability has made me run for the hills. The service department is NOT to be trusted. They wanted to charge me $1700 for work in order to pass inspection. I went to an independent mechanic and the repairs cost less than $400. Not the first time this type of thing has happened at this dealership. If you asked me what I thought of the old Dieppe Auto 10 years ago, I'd have given them 5*. Plain and simple, I don't trust them anymore.

Jamie-Lynn Nassr

Beautiful facility,top -shelf staff ,and lots of choice to pick from.

Elisa Gin

Never be satisfied with their services. Wanna save your time on giving complaints later on, go to Acadia Toyota instead!

Stefan Ovezea

Never got to experience the service to the fullest but up until now they are great

William Chapman

The reality of owning any car is that eventually something will need to be replaced! The professionalism and attention to detail we received from Jolyanne in service this past week was amazing. Talk about going the extra mile and taking it to the next level. We really like our VW, but we love the service and attention to detail that Benoit and his team at VW Moncton provide even more. Great Job folks. If you are fed up of being treated like a number, your going to love VW Moncton.

Brittney Wood

Great experience, I felt encouraged to buy the vehicle I was interested in but not pressured. They worked with me to get me what I was looking for. Very pleased with the vehicle and the staff.

Ruan Nel

Happy with the service given by Volkswagen Moncton.

Mélanie Chiasson

(Translated) Excellent service. Our rental exchange is done without having to travel to Dieppe. Benoit Boudreau really gave us a red carpet service. Thanks to the whole team. (Original) Excellent service. Notre échange de location c’est fait sans qu’on ai à se rendre à Dieppe. Benoit Boudreau nous a vraiment offert un service tapis rouge. Merci à toute l’équipe.

Joelle Mazerolle

Very knowledgeable and helpful. Excellent customer service, Eric made the whole experience very easy! Comfortable environment and very welcoming.

Therese Cormier

Ok

Martine Lelievre

Sales man did not listen when I said not to call but email me instead....really nice cars

Rik Sullivan

7 liters of transmission fluid cost me $340 today. Just the fluid no labour. That's all you need to know about owning a VW LOL. Staff were great though.

S McKinley

Great customer service and a pleasure to deal with. I dealt with Zack Tessier and Eric in financing, they were both fantastic.

Tim C

Great service, great product, friendly and helpful staff. Adam Brown will look after you!

William MacLean

The people at the dealership where great. It was the product and price I was looking for, but the top selling point was the way they all treated my 9 years old son !!!!!! I will always get my vehicles from VW Moncton in the future.

Vince DeMartin

The most shameful experience ever. After finding a vehicle that I was interested in I asked about having the engine bay cleaned . The request was denied. The dealership didn't have anyone with the experience to clean an engine bay as they didn't want to damage the engine in any way. OK? Next I asked if there was a cash discount to which I was told that actually I would have to pay $700 more as the price included a financing discount. After making the decision to buy I went with the financing to save the $700. A couple days later I’m at the dealership going through the sales invoice and there were 2 fees on the invoice I questioned Zach about. The first were the PPSA fees that were $160. I asked Zach why these fees were so much higher than the fee schedule specified at service NB. I was told that’s what the bank charged nothing to do with the dealership. Didn’t really know if that was accurate so I agreed to the fee. The second fee was an etching fee. I asked why I was being charged this fee and that’s where everything went south. I was told that everyone pays this fee to which I replied these fees were not correct and I shouldn't have to pay them. After going back and forth I relented and agreed to pay this fee as the wheel lugs on the vehicle were rusted and they agreed to replace them so I figured it was a wash. Deal done...OH NO Now this is where it gets really shameful. Here comes the finance guy. Once I sit down in his office. I bring up the etching fee and tell him that I really don’t appreciate the fees the dealership has added. He immediately goes into pushy mode insisting I have to pay for this, he’s been in this business for 10 years and all dealerships make the buyer pay. “Someone has to pay the people that do this job”. At this point I remind him I already agreed to pay but we both know this fee wasn't appropriate so really I shouldn’t have to pay for it. The finance guy was not stopping making some ridiculous analogy that if I bought fries and ordered a side of gravy I would have to pay for it. Hmmm not if I didn’t order it I said to which he just kept pushing you have to pay these fees. I left his office really angered by that interaction and when I got back to work I sent a message advising I was canceling the sale as his finance guy was really pushy and I wasn’t going to deal with them due to this guy’s inability to just show a bit of empathy and close the deal, he couldn’t put his ego aside for a minute to close the deal instead he kept pushing me into why I had to pay this etching fee. So shame on Volkswagen for pushing these inappropriate fees on consumers. Vehicles are expensive enough! Secondly, shame on Volkswagen for using pushy tactics to push these fees on buyers. This is just a money grab. SHAMEFUL Moncton Volkswagen

michael busch

This dealer serviced our VW and left parts out and installed broken parts and allowed the car leave the dealer . It was only several weeks later that we had problems when in another province and VW Moncton covered the cost of the repairs to the faulty repairs. We asked for reimbursement of the original repair and service manager declined. We where without our car for a month. For their incompetence, it would be customary to refund a customer for a mistake of this caliber. Our safety was compromised and lucky that further damage has not occurred as a result. "Steering wheel lock solenoid was left out and ignition tumbler was installed with electrical contacts that where broken off". I made a complaint to VW Canada . (PENDING FINAL ANSWER) Our experience has left us with the opinion that I cannot recommend anyone to this dealer for any kind of out of pocket repairs as the so called Master Mechanic there is not qualified . The Service manager told us that the work on our car was done by their "MASTER MECHANIC". Therefore admitting that the mechanic is their best !!! I even emailed the Manager of this dealer and did not receive any response.

Helene Doiron

(Translated) Always good service. Patient seller and attentive to their customers. (Original) Toujours du bon service. Vendeur patient et à l'écoute de leurs clients.

Chad Crawford

I recently bought a Certified Used Jetta. I couldn't believe how well we were treated. Above and beyond really. Max and Gillian were great to deal with and the whole process was a breeze despite the current Covid situation. Bravo VW Moncton! We will be back for sure when it's time to replace our other vehicle.

Chris Urquhart

AVOID MONCTON VW as much as possible. Back in July I brought in my two month old jetta because the fan stopped blowing air. After two days, they finally fixed the vehicle, but told me there was going to be a charge because I had installed a dash cam. That charge turned out to be just over $750. I argued with them for some time, but ultimately paid them and left. As I got into the car in the parking lot, the fan was still not working. Went back in, and they claimed it was a quick programming error and fixed it again. They had unplugged the dash cam when they first started working on the vehicle, before the parts were replaced. Two days later, car stopped working again. Dash cam was never reinstalled. This time however the blower started working again on it's own. Fast forward three months, and once again it stops working. I took the car in to Miramichi VW instead, and after two hours, they called me to say it was all fixed. As it turned out, there was a loose ground from the factory that Moncton missed. Miramichi suggested I go get a refund, as the work that was done by Moncton should never have been done, so I went in to Moncton to discuss the issue, and after two weeks, they called me back to say there was nothing they would do. They said that it was still their opinion that the dash cam caused the problem, despite it breaking three times after their "fix", and having another master tech say otherwise.

Mouhamadou Thiam

(Translated) On November 13, my spouse and I went to Volkswagen in Dieppe to buy a new car, in particular a Jetta. We were received by Kevin who showed us several cars. Then we tried one: trendline +. We liked it. However, we wanted more options in the car. Inside, we chatted again with Kevin who explained the difference between the model we tested and the Wolfsburg. We then opted for the latter. Unfortunately, they only had one Wolfsburg model and it was green. Kevin then told us about a blue model present in Nova Scotia that he could send to Dieppe. He presented the numbers to us and we also discussed them with Rachel. We then agreed to have the car transported to Dieppe. On November 17, we arrived to finalize with Kevin. As usual welcomed us. We discussed the last things. He presented us with the car warranty documents. They even managed to get the winter tires put on because he doubted it could be done today. One of the options we discussed was the remote starter. He had already informed us that the one would only be installed next week, given the time delay. Kevin even placed a liner in our suitcase for free. We were very happy, without even having seen the car. We then went to Rachel's office, nice as usual, to sign the documents. She explained everything to us and we started signing the documents. Following one of the documents, it did not mention the mileage of the car we just bought. I take this opportunity to go and ask Kevin who informs me that it was 300 km. We were surprised, because on your website, it is always mentioned that it does not exceed 90 km. We were informed that the car was driven from Nova Scotia. We then decided to go and inspect the car. We noticed that it was not very clean for a new car and that there were some scratches. Kevin let us know that it was due to a lack of time, because the car had just arrived and it will be thoroughly cleaned when we come back the following week to put the starter at a distance. We were very disappointed that he had so many kilometers for a new car. This purchase will be our 4th new car in 7 years. Kevin apologized, because he only learned this morning that the car had been driven from the NE and not carried on the truck (as we were originally told). He told us that his sales manager had made the decision. We then asked Kevin to make a move to close the deal. Stéphane walked past us and Kevin called out to him, informing him that we were not satisfied with the mileage. The latter, in the presence of Kevin and Rachel (and without even wanting to listen to our explanation), says "OK it's fine, we're going to sell sell the car to someone else." There followed a heated exchange between him and me, because we are clients and we do not deserve to be treated in this way. He was very arrogant, self-confident with no interest! The service received by Kevin and Rachel was impeccable. They listened to us (the customers) and worked hard to make us satisfied. Extremely inappropriate comments from your sales manager; Stéphane is not up to your performance. When the client feels inferior, there is a problem somewhere. We have had business with several dealers. And we have never been told if you do not accept our conditions, you can take off, because we have other customers. I very much doubt that it is a recommended practice in marketing knowing that there are several other ways of saying it. (Original) Le 13 novembre, ma conjointe et moi sommes allés chez Volkswagen à Dieppe pour l'achat d'une nouvelle voiture, en particulier une Jetta. Nous avons été reçus par Kevin qui nous a montré plusieurs voitures. Par la suite, nous en avons essayé une: trendline+. Nous l'avions bien aimé. Cependant, nous voulions plus d'options dans la voiture. À l'intérieur, nous avons discuté à nouveau avec Kevin qui nous a expliqué la différence entre le modèle que nous avons testé et le Wolfsburg. Nous avons alors opté pour ce dernier. Malheureusement, ils ne possédaient qu'un modèle Wolfsburg et il était de couleur verte. Kevin nous parla alors d'un modèle bleu présent en Nouvelle-Écosse qu'il pourrait faire parvenir à Dieppe. Il nous a présenté les chiffres et nous en avons également discuté avec Rachel. Nous avons alors accepté que la voiture soit acheminée à Dieppe. Le 17 novembre, nous sommes arrivés pour finaliser avec Kevin. Comme d'habitude nous a bien accueilli. On a discuté des dernières choses. Il nous a présenté les documents à propos de la garantie de la voiture. Ils avaient même réussi à faire mettre les pneus d'hiver, car il doutait que cela ne puisse se faire aujourd'hui. Une des options que nous avions discutées était le démarreur à distance. Il nous avait déjà informés que celui n'allait être installé que la semaine prochaine compte tenu du délai de temps. Kevin avait même placé, gratuitement, un "liner" dans notre valise. Nous étions très contents, sans même avoir vu la voiture. Nous sommes alors allés dans le bureau de Rachel, gentille comme à l'accoutumée, pour signer les documents. Elle nous a tout expliqué et nous avons commencé à signer les documents. Suit un des documents, il n'était pas mentionné le kilométrage de la voiture que nous venons d'acheter. J'en profite alors pour aller demander à Kevin qui m'informe que celui-ci était 300 km. Nous avons été surpris, car sur votre site web, il est tout le temps mentionné que celui-ci n'excède pas 90 km. On nous informa que la voiture a été conduite de la Nouvelle-Écosse. Nous avons alors décidé d'aller inspecter la voiture. Nous avons remarqué que celui-ci n'était pas très propre pour une voiture neuve et qu'il y avait quelques éraflures. Kevin nous fit savoir que c'était dû à un manque de temps, car la voiture venait juste d'arriver et qu'elle sera nettoyée en profondeur lorsque nous reviendrons la semaine suivante pour mettre le démarreur à distance. Nous étions très déçus qu'il ait autant de kilomètres pour une voiture neuve. Cet achat sera notre 4e voiture neuve en 7 ans. Kevin s'en excusa, car il n'a su que ce matin que la voiture avait été conduite de la NE et non transportée sur le camion (comme on nous avait dit à l'origine). Il nous indiqua que son directeur de ventes avait pris la décision. Nous avons alors demandé à Kevin qu'il fasse un geste pour que le deal soit clos. Stéphane passa devant nous et Kevin l'interpella en lui informant que nous n'étions pas satisfaits du kilométrage. Ce dernier, en présence de Kevin et Rachel (et sans même vouloir, écouter notre explication), nous lance "OK c'est beau nous allons vendre la vendre la voiture à quelqu'un d'autre." Il s'en est suivi un échange houleux entre lui et moi, car nous sommes des clients et nous ne méritons pas d'être traités de cette sorte. Il était très arrogant, sûr de lui même avec aucun intérêt! Le service reçu par Kevin et Rachel a été impeccable. Ils étaient à notre écoute (les clients) et ont travaillé fort pour que nous soyons satisfaits. Les commentaires extrêmement déplacés de votre directeur des ventes; Stéphane n’est pas à la hauteur de votre performance. Quand le client se sent inférieur, il y a un problème quelque part. Nous avons eu affaires avec plusieurs concessionnaires. Et on nous a jamais dit si vous n'acceptez pas nos conditions, vous pouvez décoller, car on a d'autres clients. Je doute très fort que c'est une pratique conseillée en marketing sachant qu'il existe plusieurs autres façons de le dire.

Melanie Martin

Purchased a VW golf at the beginning of May. Receptionist was super nice and welcoming wich made the experience at least a little better! Had a hard time actualy getting the car.. had to drive there 4 times to finaly go home with it.. Tough that this was normal as this was my first time purchasing a new car.. When i purchased my car I was told by the sales person that they would call me to schedual for my car to get its windows tinted as it was part of the car purchase. Its been 3 months now and i called 4 times with NO answer from the sales person or the manager. I am very frustrated as i have other questions regarding my new car with no one to awnser them.. I feel like they just don't care once the car is out of the parking lot. I'm not one to complain because i work with the public myself and understand that things can get complicated but i am really disapointed. Great car! Poor service..

Ryan Steele

Horrible customer service. Will update after calling the manager tomorrow

Shelby Arsenault

Pierre was amazing. We knew exactly what we wanted and he made it happen. We LOVE our new VW Tiguan Highline R-Line! We will definitely go back to him with any future purchase inquiries!

France Daigle

They took the time to answer all my questions.

M Sh

be careful about carproof

Jacob van Roeden

I bought a 2012 GTI from them in April and now the car is in Fredericton needing a new motor because the camshaft seized which is roughly 8000$ after spending 18,000 on a car I thought would be very reliable. Moncton was very rude about everything and will not do anything about it, i would never ever buy a car from them again and i would recommend anyone to stay away from them and go to the Fredericton dealership.

claude Doucet

Awesome service n they know how to make you feel welcomed. I'll buy another vw and would recommend my sales person Kevin blanchard

Mike Dickie

3 cars purchased here. First 2 from a former salesman Morgan and the newest from Eric. Nothing but great service

BL Smith

Were able to squeeze me in for a last minute replacement of my alternator. Very good at updates. Returned car shiny clean. Very friendly staff.

Lesley Roper

Excellent experience purchasing my new 2020 Tiguan Highline! I was a former VW driver for 12 years and was driving another make for the last 4 years. I came back to VW for the quality but also for the excellent service I had gotten used to (which was lacking elsewhere!). Adam and VW Moncton did not disappoint! I’m thrilled with my new purchase and look forward to working with VW Moncton for years to come!

Mario Maillet

Jason our sales person got back to me in a timely fashion, super nice and helping us every step of the way. Great experience at VW moncton!!

Philip Pitre

Great

Truong Nguyen Do Quang

Great !

Derek Perry

Was going to buy a car here a while ago, and found a number of issues with it, and they wanted to charge me a deposit to do the work. I understand that businesses don’t want to lose money, but almost all of the issues except for one should have already been fixed before selling, especially when the dealer tells you the car is in immaculate condition...Crack in the windshield, a big scuff on the side of the car, and oil all underneath the engine bay.... and came to find out that the oil wasn’t even checked! At that point I decided that losing the deposit I left (yes I still lost money for nothing and I shouldn’t have left one to start) was better than buying the car and having issues with it.Don’t make the same mistake I made. Save your time and go to Moncton Honda or Acadia Toyota

Jim Mcneil

Couldn't get served so would not recommend

Tom Porsche

We have just purchased our second car from VW Moncton and after dealing with Vince the first time it was quite clear where we going for our second vehicle...these people are professionals! They make sure you are comfortable with every aspect of your purchase...I can't say enough about Vince and Gillian they made this our best car buying experience...great cars,great people!...and the service department doesn't waste your time,quick and concise and reasonable rates...thanks VW Moncton,we will be back.

Marc Savoie

Terrible service they want your money to buy a car after no service

Mike Denomme

Great parts department

Simon Paulin

Adam and the team at Volkswagen Moncton were awesome. They made the process of getting a new car super easy and safe through Covid restrictions.

Lise-Sara Roussel

(Translated) The service was poor. No service in FRENCH. After more than a month of running around for info on a used car, I went to FREDERICTON VW where the service was second to none! (Original) Le service était médiocre. Aucun service en FRANÇAIS. Après plus d'un mois à courir pour de l'info sur une voiture usagée, je suis allée chez FREDERICTON VW où le service fut incomparable!

sudu putha

Abysmal customer service.Went into this dealership hoping to look at a Golf GTi. Was greeted by a polite receptionist and i inquired if there were any sales people available. I believe she was going to find me a sales person to talk with. Waited for a good 10 - 15 minutes and was completely ignored by the staff. The place did not appear to be busy and nobody bothered to come over. Noticed staff just talking to each other and nobody was interested in providing assistance so i left this dealership and went over to the Subaru dealership next door and purchased a new WRX. Glad i did not do business with these people!

Kim Ngan Bui

very disappointed with your after-sale service. We bought a used car. When he tried to convince us to buy the car,he was so enthusiastic but after we bought the car, ohhhh we cannot believe how fast his attitude changes. We have no luck contacting him, he doesn't reply our emails or answers our calls although we have tried to reach him for 3 weeks. We were happy when deciding to buy a car at VW at the very beginning, but we are super regret now due to your after sale service. You guys just care about the customers before they decide to buy car, and when you already sold it, you are not responsible for it anymore? We will not recommend your service to anyone, it is a very disappointing experience. They also convinced us to buy extended warranty. It is expensive, and then if you wanna make a claim, I wish you luck because we are struggling now. We definitely made wrong decision to go with VW Moncton dealer.

Denise Despres

Thank you Adam for everything!! Super Service and very helpful.

luke jeffrey

Adam was a great salesman, treated me very good, and got the car I wanted in no time and no issues

Amy Foster

We showed up at 10:15 am. The receptionist looked up but didn’t even seem it worthy to give us a smile, let alone a hello. At 10:30 after 15 minutes of looking at cars, sitting in them and reviewing our options in the showroom we had yet to have a single person approach us and ask us if we’d been helped. In fact not a single person had said hello nor made eye contact. At this point I had approached the receptionist to ask if there was a sales agent available. She said no they were helping other people but it would be a few minutes and someone would be available. By 11 am still no one, not a service agent, not the receptionist, not even a sales agent had made eye contact with us. Thats not to say the place was deserted, as in contrast it was relatively busy for a Saturday morning with people buzzing around steadily. The receptionist didn’t even bother to come talk to us and apologize for the wait, and let us know she hadn’t forgotten about us. Now I understand them being busy, but the lack of interaction even a hello is quite frankly mind boggling. Considering I had walked in and was ready to sign on the dotted line, the lack of service has certainly made me reconsider my decision to choose a Volkswagen atlas cross sport.

Susan Cormier

We had an amazing experience here with the lease on our new Golf. We were looking for the right fit for our growing business and Kevin and the crew set us up with just what we needed. Thanks again!

John Macdonald

This dealer has excellent Customer Service and I dont give this compliment often.

VR Bartram

My son just picked up his new Jetta, and to say this dealership went above and beyond the level of service in how they treated us would be an understatement. These people are true professionals. Experience, understanding, patience, courtesy, and general all around friendliness. A big thank you to Pierre Richard, the guys in service, and to Kevin Blanchard for taking the time to retrieve important insurance papers while making us feel at home. Merci to everyone at Volkswagen Moncton for making this buying experience such a positive one. I would, and will, highly recommend this dealer to anyone looking to purchase a great product.

sharon stevens

2018 VW Atlas Purchase !! Amazing SUV from An Amazing Dealership. Adam was great to deal with !! Very Patient with us as we decided on which Atlas we wanted!! Eric was great at getting the financing in place for us!! At the start we had issues but he was able to work some MAGIC to get us the Interest Rate and Financing we wanted!! A Huge Thank You From the Flecknell Family!!!

Christophe Lelorieux

So far the best experience i had at a garage. Before going to Volkswagen i went to 2 other garage and the work done on my car were kind of bad. While i was waiting in the lobby for my car to be repaired, the mecanic asked me to come check a few problem with my car. Everything he told me actually made sense (because of the problem i was currently facing). I asked if i could stay in the garage with him, which he agreed to while he kept explaining me stuff (since i was interested in what he was doing). Ended up being the best Garage experience i ever had and will probably go to Volkswagen Moncton for all of my future work, even though i come from Quebec City (Yes, it's a 800 km trip, but i come 2 to 3 time a year to New Brunswick). I have a 2016 Jetta and never been that pleased at a garage. Thanks again for the awesome work and see you next year for my next appointment !

Nicolas Gagnon

Adam and Gillian were great. Quick to respond and very knowledgeable! I recommend.

Greg Colpitts

Great people

Line Hache

Excellent service from Zack and Eric. Zack is very good at convincing you that Volks is the way to go!! This is my 3rd VW and I love these véhicules.

Michael Fougere

Probably the most unprofessional service as a whole that I have ever received at a dealership. So many oversights on the vehicle I purchased crack in windshield was not fixed, battery dead in key and they didn't even fill up the gas tank upon purchase. I had make all the phone calls to clear my lean as well as transfer my VW warranty on my new car. Furthermore, when I brought it to the GM's attention he in other words said he didn't care. Overall in comparison to other Volkswagen dealerships this is by far the worst service I have ever been given. Never purchase a car here. Also to add to my previous review the GM contacted me and pretty much said that's too bad without any gesture of goodwill. The service here was a complete 180 of the service I had a Bytek Volkswagen in Ottawa. It seems to me there is massive disconnect here and Volkswagen Canada should really take a look at how this dealership does things.

colin T

I helped my mother purchase a car from this dealership. If you want to be treated like family then please speak with Vincent. He was on the job for us, honest, prompt, helpful, caring and hard working. It is hard to find a person like Vincent in the car business. Thank you Vince for all your help and getting my mom in the right car and a better price than I could find anywhere in the Maritimes. Merci de moi et maman :) Colin

Boyd Ross

Sales experience: fantastic, would recommend to anyone Service experience: awful, avoid if all possible Recently went in for a simple oil change. Not only did they forget to put all the parts back that they had removed for the oil change (good thing it wasn't a critical part...but I did have to go back the next day to have it put back), they forgot to reset the oil service reminder in the instrument panel, and it took almost an hour for them to take my car into the shop after I arrived (a few minutes before my appointment time). I also got a receipt showing the mileage on my car as north of 170k km, when it's actually a little under 14k. Nothing catastrophic, clearly, but definitely a lack of attention to the details. I had had several issues with them with a previous vehicle, so phoned the service manager to discuss the problems I experienced. He apologised and said he'd speak to the relevant people about it, but I got exactly zero warm and fuzzy feelings that any cares were given in the grand scheme of things. The frontline service staff (Justin & Jolyane) are wonderful people but there seems to be a systemic problem back in the garage. Repeat visits for silly things are commonplace, at least for me. My recent sales experience at VW Moncton was fantastic, however. I was greeted promptly, was listened to, I felt like the sales person was working for me to get me what I wanted. I'll just be taking my car elsewhere for service from now on though, since I wouldn't trust their technicians to oil my bicycle chain at this point. Update from late 2019: reducing my rating to one star due to continued issues with the service department. I don't have tangible proof, but I *know* they put a couple hundred kilometres on my car when they had to outsource some work to a body shop (sunroof was leaking). Got the car back with a repaired sunroof but also dirty hand marks on the headliner, many more kilometres on the odometer and 1/4 of a tank less of gas than I recall there being when I dropped it off. Made an appointment with the service manager to discuss, he did not take me seriously. I also needed some other minor warranty work done on a subsequent visit. The service advisor mentioned that their records showed I hadn't been getting the regular maintenance (oil changes etc.) done. I said they had been, just somewhere else. I then got a stern lecture on why I should have my oil changes done here or my "warranty may be invalid". I get that regular maintenance is important (that's why I get it done) but the condescension is not appreciated. Their response to my initial review (which is everything above the "update from late 2019" line), "thank you from sales" sums up their customer service perfectly. Take and share all the compliments, and completely ignore any customer concerns. They have a new online appointment system. It sent me two confirmations for two different dates/times, neither of which were the date/time I selected when booking, so that's great. I had to speak to them by phone to find out when I was really supposed to be there. I have been to Roussel Volkswagen in Miramichi for most of my service lately, and suggest you do the same. It's worth the drive for the "treat you like a valued customer" service and their prices are better anyway. Thanks to Moncton Volkswagen, though, I have purchased my last Volkswagen and will be buying a different brand when the time comes.

Ben Chaplin

Great customer service

Steve Dykeman

Very clean facility. Awesome staff. I was just there for a brake inspection and they were fast and honest. I definitely recommend them