Reviews of Taylor Ford Lincoln (Car Concessionaire)

Kevin Wells

Amazing experience at Taylor Ford. Mitch Grant was not only helpful, but also cared about my needs and what was best for my family. I highly recommend Taylor Ford.

Kim Langille

Great experience buying a brand new vehicle. Dave was friendly and knowledgeable about the gazillion features and technologies that makes my new Ford Edge SEL more like a new phone vs a new car to me. Financing was a great experience for the first time in my life.

Derek Farewell

Bought my new SUV here. My sales rep (Melanie Gaudet) was one of best I have dealt with. I can’t recommend her enough.

silvy moleman

Collette Stubbs was amazing! Would highly recommend her to a friend. She’s efficient, professional & was a great help.

Isabelle Levesque

From our salesman the wonderful Troy Doucet to James who we met one night in the parking where the F-150 are, to Mr Dave in financings who I call the radio voice man! All these friendly people make the best team ever in giving you a nice, easy and stress free experience in buying your vehicle. Troy knows his customers, remember their names and truly cares for their satisfaction. He is more than a sales person to us, like a friend who we appreciate and have the most respect for. They are the best of the very best! from : THE BOSS !! ????????????

Edmund Dawe

Vlad is an excellent sales person. He has a great personality and comprehensive knowledge of Ford vehicles. He listens to his customers and found us a wonderful Edge Titanium. We are very happy with our new vehicle!

Michele Gallant

Love the servis all the employees are fantastic went bake there Saturday with my daughter to get her a care thank you PS I LOVE MY FORD ESCAPE????????????

michelle cronk

We're in the market to purchase a F150 4x4. Drove to Moncton to have a look around. We noticed a few Trucks that we wanted to learn more about. Quickly Found a very helpful salesperson who helped us get a better idea about F150 trucks & the differences between models. We found one we REALLLLLY liked & decided to take for a test drive. It was apparent that it was being used by one of the sales team as the first thing we had to do was to dial down the radio it was loud. We noticed the console had a few personal belongings/ lottery tickets/cigars /gum/change etc. & the back was filled with golfing materials along with other things. As soon as we set in the truck we noticed a bad odor. We chalked it up to the fact it hadn't been through the detailing process (No Big Deal). As we are makimg our way to the highway to ee how it handled & feel it out .We turned the air/cooling seats & stereo on. The factory stereo is a decent somy system. But they sounded terrible at any volume above 1/3 of the volume capacity. The spekers had been abused & would require replacing. ... The smell which came out of the air & seats was repugnant!!! So much so that we quockly had to turn the seats & air off & find a place to turn so we could return the trick & try something better maintained. It was evident that whoever ws currently usimg this truck had ZERO RESPECT for how his treatment of the vehicle would effect Tylor Fords resale value.... Clearly the person using the demo we had out had ZERO RESPECT for the care/cleanliness/maintenance or Respect for The reputation of Taylor Ford. Knowing its to be sold . One would think he would have made an attempt to keep it clean/speakers at a reasonable rage/tidy/smoke free & free of his personal belongings. This was a High End Pre-owned vehicle. Upon returning to the dealership. Our sales person was anxiously awaiting our return.... We barley made it out of the Demo we had been testing; When this very large/mean lookimg & obviously angry man stormed to the truck (we had just returned ). Jammed.it it drive & then proceeded to jam the gas down to peal out of the lot omto the road in manor which let Everyone In Earshot see & hear him squeal put and to tje right. Cutting into rush hour traffic in blaze of hornes. The kind salesman working with us was Red Faced & explained that his sales manager uses the truck we had & he must have needed it.....Our salesperson was making the effort to ease our uncomfort with the total lack of professionalism /Rudeness/Juvenile Behavior we had just witnessed. I'm writing this in hopes that Taylor Ford will use this as a learning tool. And at the very least. :Pit the Used Car Sales Manager On Probation". ... Wehen we arrived home. We did a bit of research on Taylor Ford Customer Service.... Unfortunately we heard several stories similar to our experience involving the Sales Management of the Pre-Owened side. Customers faith & trust & respect is PARAMOUNT when deciding of this dealership will work with us..... This left us with a Very Uneasy feeling about putting trust in a dealership whose manager treat both the product * consumers with a total lack of respect....Hope this was helpful

Andrew Melanson

It's a place with good prices and a good selection of different makes and models of cars and trucks,plus the people that work there will go out of there way to help .

Jeffrey Richard

A friendly, knowledgeable sales staff (thanks Serge Bordage!) and an honest and reliable service department make this my go to dealership. Best car dealer I've ever dealt with.

Scott Fillmore

have to wait days to get in for even the most basic service, basic parts are not kept in stock (brake pads take 2 days to arrive???)

Sherri McCabe (Tebby)

Once i arrived at Service they were prompt getting to me. Very helpful in getting the order down. When I asked them about the warranty on a part they looked right into it. Took a little while..but ended up as it was on the warranty. Very helpful and courteous, was done in no time.

Ernest Woodman

can only say love my Taylor people was good too see you all working so hard for us my Ford truck is my baby you take care of us we feel like family and my truck and your hard work keep us safe got too love a Ford!Hey be nice too go live on TV too say the best of Ford See you on the 6th!

Matthew Hood

Was there last night looking at a used car and they put us in a 2015 Sonata sport 2.0 turbo. The car would barely haul itself the check engine light was on and they had to boost it for us to try it. Parked it for 30 min and the battery was dead again. Salesman said they have to boost it every couple days to get it to start. I said the battery prob isn't any good and he told me they have to do it a lot to there cars(BS). I told him I can let my truck sit for weeks and it will start no problem and he looks at me and says well it's different it's a truck... Lol I agree with him it is different because it doesn't have any problems like the cars/junk they tried to sell us. I will never return to this place. I was there 4 times looking at cars and had nothing but problems with the cars we test drove.

Gooseworks Labs

I had bought 3 cars from them in the last 5 years, (2013 F150, 2014 Focus, and a 2014 Escape, as well as another escape from another dealer, so 4 fords in 5 years) I brought my escape in for a rear differential service, A year in now and 4 new visits to complain and the rear of the car is still making a whining noise under certain conditions, You ask them for help they tell you they cant look at your car for weeks, then when you do bring it in they take forever to fix it, make smart remarks about your appointment being for the drop off and has nothing to do with your actual repair, that will be when they feel like it or have time, then to top it off even under factory warranty they absolutely refuse to provide you with a no cost rental according to your warranty and expect you to pay for it out of pocket, they still haven't repaired my differential or whatever is making the noise to this day (car was traded at a loss for a Honda because they wouldn't or couldn't fix it), even after no less than 4 visits where they have changed a mix mash of parts and claimed its fixed. I will personally never deal with them again if possible and now its even worse because they bought the only other local ford dealer and we as consumers have no choice but to accept their sub standard service. In the past service advisers were expected to be courteous and capable, now they are commissioned sales people who are about the bottom line who could care less about customer service or actually being knowledgeable when it comes to vehicles and maintenance... In my opinion you should avoid this dealer like the plague. We have since sold all 3 of our Fords since they bought the only other local dealer in NS, Now have Honda and Mitsubishi vehicles. Will NEVER deal with TAYLOR again ever. Also in the past I was offered a rental car and good service which I should have gotten in the first place to change or take down this review by the service manager at the time. Gone are the days of customer service, now its all about making a quick buck at any expense, this dealer is a perfect example of that mentality. They don't want to resolve the issue I found, they want you to remove the review of their negative service.

Annie Morais Boudreau

Greatest car dealership in the greater Moncton area! Troy Doucet is a very knowledgeable salesman who made the buying process sooo easy! Thank you Taylor Ford :-)

Eric Levesque

Great service. Steven took the time to show us the vehicle options and also the various vehicles we wanted to try out. Thanks again Steven.

Ryan Weagle

Very happy with the service I receive at Taylor Ford. Ask for Mike Lemieux if you're in the market to purchase or lease. He asked the right questions right from the start to understand my needs & wants and I ended up with the perfect vehicle for me.

Jean-Pierre Robichaud

Beyond excellent service. I have purchased my first F150 in 1998 at Taylor Ford and I'm on my fourth F150. I now drive a brand new 2015 and they are still the greatest. They are great people to talk to and they will get you what you need. Excellent service. I strongly recommend Taylor Ford. Speak with Terry Doiron, the best sales person on the floor. he will listen to what your needs are and find you the absolute perfect vehicle for the best price. Don't bother shopping anywhere else, they will beat that price. dont waste your time, go straight to Taylor Ford.

courtney langford

They were very helpful and not even remotely pushy. I told what we were looking for, gave them our budget and then we’re able to find us multiple options and really worked with us for our purchase .Mitchell Grant is very good to work with.

Vic Sparks

We are owners of one of Ford's worst series of vehicles that being a Ford Fiesta. The world knows that the transmissions in this vehicle is, well....JUNK. Taylor Ford and most likely the rest of the dealerships which sell this lemon are not fixing the transmission issue but are simple stalling. Several "Fixes" for this inferior product do not work. The General Manager at Taylor Ford could not even find a previous transmission failure issue even though it cost Ford Canada a rental vehicle for a week. This is a company selling a lemon and NOT STANDING BY THEIR FAILED AND FLAWED PRODUCT!

Lava Gaming

I am very satisfied with my experience dealing with salesman, Terry Doiron and the finance person Payman Ghaysari. Terry was quick to answer any questions that I had. He seem to be very knowledgeable with the truck I was purchasing. He called me back ASAP when I attempted to get in touch with him. He did exactly what he said he would do for me from the start of my first visit to the signing of the final papers of purchase. Both Terry and Payman were curtius , polite and respect full. I look forward to dealing with them again in the future. Sincerely, Robert Arsenault First time new ford truck owner. Dieppe NB, Canada

Yoshi Mori

I just recently purchased a vehicle from Taylor Auto Village and I wanted to share my experience with anyone who may be looking for a review about this group. Firstly, the staff here are extremely knowledgeable about the vehicles they sell. They know all the ins-and-outs of the trucks and cars on the lot. I had the pleasure of dealing with Al Chung, who was very accepting and patient with me during the process. Secondly, they gave me a great price, great amount on my trade in and even reduced it all a little more at the end to make payments exactly where I wanted them to be. I am super happy with my truck, and I will be back to this dealership in the future. If your looking for a new or used vehicle in Moncton, I wouldn't go anywhere else. Go to Taylor Ford or the Auto Village. Let Al Chung know I sent you. Overall: 10/10

kathi fowler

Not impressed that my dealer could not get the proper parts to repair my under warranty problem in the time promised. The service advisor was pleasant to speak with every day for the week it was there. I also agree with other comments about taking the car in early and having to leave it all day for an oil change - not reasonable for what should take an hour elsewhere.

Lloyd Harquail

Seems to be a good place. However, the sales person could not close the deal with me and could not match price of another brand of truck. Both were the same as far as options but Ford had a smaller engine. I'll try again I'm four years.

Bad AssMoma36

Not bad plàçe vehicle prices are fine service is fantastic

Beverley Carson

Always an absolute pleasure dealing with everyone at Taylor Ford! Thanks to Jeff, Corey, Dave, Amanda, Kim and the rest of their great team for making this another great experience! This is why I have always remained a loyal customer since my first Mustang in 1986! So excited to pick up my truck today!!!

K Parker

The whole experience with my purchase from from start to finish in one week was awesome. Maggie Drummond was great and the service was professional. I travelled outside my own City to deal with them and I am so glad I did - great team at Taylor Ford!!

Janes Addiction

I have never had a bad experience with service department here. Staff has always been friendly and kind. I don't go anywhere else when I need something done to my vehicle.

Matt ReMeR

I have purchased 3 trucks here, I always get great service, fast answers to my questions, and the support I need to keep my service trucks running. I can't say enough about Jeff Taylor and his whole team. Keep it up!!

Antonio Leardi

Stephen Peacock has been fantastic, if you are looking to buy a Ford I strongly suggest asking for him!

Jolene Richard

Amazing service from Mike and Gisele! Very grateful! So accommodating, helpful and professional. Thank you for the wonderful service!!

Krystle Godin

Just had a hole in tire emergency! You guys were great! Rushed in right at closing time and you fixed it fast! Thank you SO MUCH for accommodating me on such short notice. Amazing service as always!

Mario Castonguay

Great service and understanding of what I needed, big thank to Dave Read, he is a gentleman and a professional Thank you again Mario Castonguay Dieppe, NB

Sam's Surprises

Taylor Ford was amazing to deal with they were very fast and efficient and met all of our needs on our new truck. I would highly recommend Troy Doucette in sales and David Hughes in finance.

Alli & Max S

Bought a new car from Vlad and he was a great help. Even my son liked him and wanted me to give him a tip! ????

DJ Laflamme

They try hard to please but keep making mistakes on multiple occasions with me. Mistakes that have been small and some large that would have cost me 1k if I didn't catch it.

Susan Nichols

I have had the best experience with Taylor Ford Lincoln ! They put in their all to get me a great deal. It took some time and several vehicles were looked at but they were so patient with me and really took what I wanted and what I could afford into consideration. I am over the moon, happy with my experience with them. I want to give a personal shout out to Steven Peacock, Michel Ouellette and management. They are the reasons I was able to get a great deal on my 2017 Ford Escape se. Thank you so much for all of your help, truly amazing people.

Marc Melanson

Very satisfied with the purchase of our 2020 ford f150 xlt sales associate Serge Bordage was very knowledgeable and went above and beyond too make sure we were satisfied with our purchase overall great experience with Taylor Ford thank you.

Aaron Hughes

Had a great experience shopping and purchasing a new Mustang from Taylor Ford. Mark Burrows was my sales consultant and was a great help in making sure I was totally happy with everything going forward. David in financing was able to set me up with a great plan all while dealing with my overexcitement. When receiving my Mustang, Mark made sure to ask if I’d like to have the front bumper drilled for the license plate or not, this gesture moved them up a huuuge notch in respect for me and I’m sure other car fanatics! If you’re looking for a welcoming, casual dealership, Taylor Ford will be a great choice.

M Trites

Purchased my 2006 Mustang Gt Convertible from Taylor. Was very easy to get into my Ford. The car has been amazing. The service has been excellent. Completely satisfied with my purchase and service. Highly recommended business.

James Brown

Bought a 2015 Lincoln from Taylor Ford Lincoln. All the staff that I dealt with were friendly, professional and couldn't do enough to make sure that my wife and I were completely satisfied and happy with our purchase. A great deal of time was spend making sure that we both understood how to operate and use all the "bells and whistles" before we drove away. The vehicle was serviced, clean and well presented. Buying a vehicle can be a stressful but I found that the staff at Taylor Ford Lincoln made it easy, reduced the stress and made this purchase a pleasant experience. Love my new car.

Alexandre S.

Very nice dealer, they take care of the client. I recommend Stephen Peacock. Very informative amd no pressure

Roger Cherry

just bought a new truck from Mark Borrows and he did an amazing job in servicing all I asked.

Wendy Anderson

We've bought several new vehicles but have never dealt with a dealership that treats its customers so well! We really feel we are in good hands! Special shout out to Mark in Sales and Ken in service, for going above-and-beyond. ????

IRON STEEL

Tommy Dupuis is a excellent salesman. He had all the answer that I needed to know. He took his time to explain all details about my new Lincoln Continental. When you want to buy a Ford or Lincoln. Go to Talor Ford and ask for Tommy Dupuis you will receive excellent service. Thanks again Tommy Dupuis.

Marilyn Smith

The whole process was very pleasent and I would definately pass my experience on to other potential buyer's. Thank you!

Brennan Bellemare

Got another great automobile from these guys. This makes #5 from the folks at Taylor. We get our service work done there as well.

John D.

The staff are friendly and professional. The waiting room is comfortable, and shuttle service is available if wanted. The time estimation is either correct or may need an extra half-hour.

Fred Robinson

Excellent service at parts dept. Mr. Saulnier.

Michael Doiron

Troy Doucet was very helpful in meeting all my needs and find me and my family exactly what we needed and wanted .Very happy.

Brent Belanger

Was rushed and pressured into a test drive I didn't want or ask for. After the unwanted test drive and short cost discussion with his manager standing over me, the sales rep disappeared with my trade in keys so I couldn't leave. Wouldn't give an official sales offer on paper either. Typical manipulative smoke and mirror sales methods. I would caution anyone with dealing with Taylor Ford. Worst first impression.

Roger Tremblay

Compare to other dealeship in Moncton and in other major dealership, the waiting section for customers is small and not well equiped. The service people are friendly and efficient.

Kate Grenier

Troy Doucet is the best salesman! Very patient and knowledgeable! We will keep showing here! Thank you Taylor Ford!!

Dean Leonard

Repairs are expensive, but I love my Edge

Marlene Gaston

We had an amazing experience. Our salesman Terry was very helpful we asked questions they were answered. Got the car we were looking at went for a test drive. Our Finance guy David awesome, walked us through the process no problems. Picked up the car on Friday final paperwork done very easy. Thank You for the wonderful experience and awesome service.

Patrick Bernard

Great spot. Mark sold me and my family multiple cars. 2 in the same day this time. Couldn't pass on the deal!!

Stephen Whalen

Had a recall to take care of. They were quick, friendly, reliable, and efficient

Colin Mackay

I had an absolutely incredible time with this dealership. The sailsman I dealt with were super nice and went the extra mile to help me. I recommend this place 100%. Best dealership experience ever.

Lemon Muffins

Not my first car with them and won't be my last! By far the best dealership experience anyone can have! They're not pushy and act like humans. Not like sales robots like other dealerships...

Jim Pomeroy

Great help with remote access pad on exterior of the Mustang. Helped to change the battery with no charge. Great guys in the service bay.

Darlene Raniere

Always had a postive visit. Stagg atr veru friendly and knowledgeable.

Maddy

Troy Doucet is the man! He went through the entire lot to find me the truck that met all of my requirements. He was patient while I went back and forth on my decision leaving with multiple trucks over the course of a few days. When I finally said I wanted the one in the showroom he quickly busted open the doors to drive it out. 5 stars!!

Kyle synette

Just bought a brand new ford focus with sport and winter package got amazing service from amanda arbeau and mark burrows great people treat you just like family and got me the best price and interest rate I could get with amazing warranty and extras thanks a lot for the amazing service and car:)

Ben Dorken

Vlad was awesome. Help me get a great deal. Really happy recommend coming to see him and buy a truck. Thanks Vlad

jeremie leblanc

My partner and I had the most enjoyable experience purchasing a new Ford Ranger. Starting from the must amazing sales lady Collette Stubb that we ever dealt with, to dealing with the financial department. They worked extra hard to give me what I wanted and made it fit my budget. All and all I truly recommend stopping at Taylor Ford and asking for Collette if your thinking of stepping in to a new or a new to you vehicle.

Dave Colbourne

Purchase a 2010 Audi TTS with the great help of Al Chung and couldn't be happier with the service he provided us.

L Adair

Traveling across Canada and the motorhome needed an oil change. Had a great experience with Taylor Ford 3 years ago. This year the price had doubled. Over $109.00 Labour charge for a 20 minute oil change. Very expensive. Will not be gracing their doors again and would definitely not recommend them

Matt Chisholm

Great experience! Vlad is very knowledgeable and informative on the type of product we were interested in.

TTV_NoobPlayer1

Was good customers service. Trevor is great at what he does only 2 things I didn’t like 1. Satellite radio got shut off hour after I got the car.. 2. Buying a car 20,000$ car and only getting half tank of gas being put in..

Cory Oldford

Came in from out of town and dropped in to Ford for some maintenance for our vehicle. We were greated right away by their wonderful staff. We got talking to their salesman Tommy Dupuis who was great! He was not pushy and we did not feel pressured into buying a new truck. He provided us with wonderful service and offered a great deal on a trade in, so we ended up leaving with a new vehicle. He was very thoral with the new vehicle in explaining new features and making sure we were comfortable with the new features. We are currently LOVING our new vehicle and have no regrets with trading the old one in. Would definitely recommend finding Tommy if you are in need of a new vehicle or thinking of trading.

Luc Massé

Bought a new ford fusion 2020. Excellent service and the salesman was amazing. Especially that he was on sick leave and still finished the deal.

Eric Schiedel

I had a good experience at Taylor ford when I bought my new truck. The sales people were nice and answered all of the questions that I had. I would recommend dealing with them

marc cormier

Until this year I had nothing but good thing to say about Taylor Ford. It felt like home but the walls came crumbling down! I brought my truck in under warranty with an issue but I got it back with the engine light turned off saying that they couldn't troubleshoot until the engine started sputtering again. But they had good news for me and they finally did the bulletin on my truck for the timing chain which had been rattling for 3 years. It was my lucky day as this included a free oil change. The following month the warranty ran out and the issue came back. Spun bearing on the motor with a 10,000$ bill to fix on a 5 year old truck with 90,000 km. 95% of the miles were to commute to work, the rest of the time I was hauling a 4000lbs RV and the truck is rated for over 12000lbs. BUILT FORD TOUGH! To top everything off they informed me that it wasn't a complete oil change. They changed the oil but not the filter. I have a minimum 2 month wait as the motor Is back ordered. I have been told many times that a spun bearing is the result of lack of oil or bad oil. Taylor Ford were the ones that changed the oil but I am stuck with the issue. PLEASE HELP!

Arlene Graham

I had a fantastic experience,the man I spoke to very very polite and patient and fast. Awesome place I would recommend it to everyone. Thankyou for staff for your help.

Matt Quondam

Great service. Made my decision easy. Very happy with my purchase.

AlittleAsiAn guy 1

Really bad experience at Taylor Ford service, took a week to look at the problem, really high price to fix it. If u think the problem is under warranty , they always gonna charge ur something more. Maybe is a good place to buy a vehicle but highly not recommend to do the service or replace the parts. Also, after my truck “Fixed”. Engine light came back twice within 24 hours. Technician are really unprofession and don’t worth what they charge for the labor cost. Will not go back at all. Really disappointed. 0 star

Jamie M

Had inquiries about the Ranger/Bronco talked to James, Even though the models I was asking about are currently unavailable. He went above and beyond to explain what he knew about the incoming inventory. Thanks James.

Seawood77

Purchased a new 2019 F-150 and am thrilled with the vehicle as well as the sales process. Quick, simple, professional and friendly. Highly recommend buying from Taylor Ford! Great buying experience.

Robert Fairweather

I found that Taylor's repair service was just fine. My problem was/is with Ford itself it took almost 4 years for them to decide that my transmission really needed fixing after 2 road breakdowns and I think 8 (lost track) computer upgrades that did nothing for my transmission problem. Your courtesy car was a challenge for me, should have asked for a taxi, but indications were that the car was in Dieppe and would be there shortly well a long time went by then got picked up and took a trip around than landed back at Taylor Ford then off to my destination it took at least 1 1/2 hours + to do a trip that I could have walked in 15 min.

John Harvie

I would need a lot of time to write all my experiences. I will try to condense. I had a good experience with Shannon when I bought my new Lincoln. I really hadn't planned to buy another Ford but she talked me into it. After that my experiences with service were not stellar. They were so bad that I wrote a rather scathing review when asked by Ford Canada to do a review. On the question do you love Lincoln Taylor Ford I gave the lowest mark possible. But then a wonderful thing happened. They appeared to listen. My car was in the shop for some technical problems when I wrote the review. Following that I had an above the call of duty phone call from Roger (one of the advisors). Not only was my car fixed 100% but he took the time to phone me and go over the diagnosis which required considerable flexibility on their part. I really appreciated the call. I am not that hard to please. A smile and a thank you usually do the trick. Roger even went out to the parking lot to test my keyless entry code to make sure it worked as I had never used it before and I needed to in order to pick the car up after hours. Then a few days subsequent to Rogers call I received a call from Rick the service manager or something like that. Once again they couldn't have tried harder to please. I appreciated that as well and next time I go in to the dealership I will ask for a tour. So things are on the mend and I thank the staff at Taylor Ford Lincoln for listening to this crabby guy. Here's hoping things continue in this positive vein.

Paul Demers

Second vehicle that I buy at Taylor Ford in Moncton from Mark Burrows. Best sales rep around, best service in town! Flawless service throughout!

Luc Levesque

I took my truck to Taylor Ford for the first time for maintenance a couple weeks ago. The customer service was great and the price was really reasonable!!!

Shane Hayes

Fantastic spot, great people and a friendly environment. Very knowledgeable staff that are a pleasure to deal with!

John Quimby

Al and Dave were so great to work with. They helped me get the best deal, my dream vehicle and worked fast to make it all happen. Easy 5 out of 5, great experience for a first time buyer.

Janice Poirier

We recently bought a "new to us" Ford truck. Al Chung and James Bailey provided us with excellent client service, taking the time to determine our needs in order to find the right vehicle for us. They were also very thorough in explaining "all that is trucking" to us newbies. We had a very good experience and would recommend Taylor Ford Moncton to anyone looking to purchase a vehicle.

patj87

I rode in on a donut. My company pays for everything. They didnt replace the donut, just the tire. Now Im in their parking lot waiting for service on a flat tire I could have rode out if they just did their job.

Suzanne Minor

Very friendly, knowledgeable salespersons, great finance officers and very pleasant experience in car shopping. Made us feel really comfortable. Top Notch.

Josee Couture

Recently traded our SUV for a Ford f150 with the help of Troy Doucet and we have been so impressed with how the whole transaction has been smooth. Highly recommend anyone to go see the team at Taylor Ford Lincoln!

Ma NAIS

Quick and efficient service

Dr. Shelley M. Rinehart

I am not from Moncton. I was simply was assisting my father in shopping for a new vehicle as he did not want to keep the one he an my mom (she passed unexpectedly) had purchased just 8 months ago. When he got the figures from his home dealership I thought they were high so I decided to shop around. Troy Doucet, on the basis of a phone call with no guarantee that my father would leave the local dealership provided a price $50 a month cheaper for a higher end vehicle - no dickering, no negotiating - just straight forward customer service. It was such a pleasure to speak with him. No pressure. Honest answers and speedy responses to questions with full information disclosed. Dad is still debating his purchase as he is loyal to local but I would recommend Troy to anyone looking to buy a car. If nothing else my Dad is aware he is being ripped off and perhaps fight back a little bit!

josh bedford

By far the best experience buying a new vehicle,I wish I would of bought all of my vehicles through taylor ford excellent service,especially from our salesman Matt Estabrooks,very helpful,friendly and will go above and beyond to please highly recommend buying from him,thanks to Dave Hughes in finance as well. Keep up the good work. My wife and I and her sister as well are very pleased to be customers

Heidi McMullen

I have had many many problems with this car. It is a danger to drive. It speeds up when it is supposed to slow down and it slows down when it is supposed to speed up. If I had another option I would get rid of it in a heartbeat. Any time I bring it to Taylor Ford, I get top notch service. The last time I was there I called a few minutes ahead because there was a noise that was intermittent that started happening. They brought me right in, found the problem (new clutch for the 3rd time), and had it fixed within a week. Great service at the dealership.

steve gouzoules

Taylor Ford Sales treats me like family . ( sounds like BS but true) I have always gotten ALL my service needs at this Ford Store . Never have I left feeling that I was over charged . The service reps are super , always working to save me money .Again , too good to be true .... no ! This place is the real deal . Been a customer at Taylor Ford for over 30 years , wouldn't go anywhere else .

Frenette Gallant

Great experience with everyone at Taylor Ford Lincoln. Mitch aka Keith was awesome from the time I walked in to when I picked up my vehicle. I keep calling him Mike but just old age. Highly recommend these guys????

Courtney Cormier

Had an excellent experience at Taylor Ford. Troy was an awesome Dealer, he found exactly what I was looking for after a little bit of searching. Team members are honest and really know there vehicle. Would recommande everyone to ask for Troy!

Jessie Scott

I had an issue with my Ford and was at a loss as to how I going to get it fixed and how the cost of the repair was going to be handled. Mike Lemieux helped me tremendously. I have to tell you that he went beyond my expectations. He was very, very patient, as I was quite upset at the situation. He was extremely helpful and went to great lengths to help me. The end result was, my car being fixed to my satisfaction. Every dealership needs a Mike Lemieux regardless of the situation. Again, thank you very much Mike.

Justin Maher

Great experience, friendly staff, amazing car. Kudos to Al MacPhee, Don Macleod, and Stephen Tate, it was great meeting you all and dealing with you guys was a pleasure. Cheers

Maryse Fagan

This is our second vehicle we purchase from Troy. We will definitely be back!

Michael McCabe

Great service from the sales staff every time. Just purchased by third vehicle from salesman Troy Doucet and am looking forward to the next!

Andrew Spinney

Excellent service by the entire Ford team and our salesman Stephen!

Dave Melanson

I’ve been dealing with Taylor Ford for many years now and the service and staff have been predictably great. I’m not one to post reviews but sometimes when I see such negative comments, it just doesn’t sit right with me. I rotate from Summer to Winter tires and understand that everyone wants it done at the exact same time...just as the weather man threatens the first snow. I hardly think this is the right time to evaluate any dealership's service dept. Taylor Ford has done right by me everytime and I recommend them to everyone!

Stacey Nabe

Had a fantastic experience on all levels. Super friendly and professional service. Would def recommend this dealership to everyone. I love my Edge. Al was fantastic so ask for him by name.

William Stephenson

Have to give a shout out to Nick Foote for a job well done.My Ecoboost engine failed on my 2016 Ford Edge. Nick coordinated the case and cost with Ford Canada, organized the rental car and the repair. Pleased to have our car back.

Luc Masse

Sales personnel Serge Bordage was amazing. Very courteous service. Completely satisfied with everything.

Emily Spence

Hard to get through on the phones and mechanics are nit picky on things that don't need to be replaced at that moment.

Bill Cameron

We have been patrons of Taylor since moving to NB in 2008. Starting with the vehicles we arrived with for service and since then, with two teenagers in the house, Taylor has been our supplier of choice with a total of 6 vehicles. They have always treated us fairly. Highly recommend the dealership and the salesperson that has guided us through everything, Mike LeBlanc.

Rachel Milner

I just purchased a Ford Edge and dealt with Troy Doucet. I found Troy very knowledgeable and at no time felt pressure to purchase which was nice. After my purchase he took the time to explain everything about the Edge and made sure to tell me to contact him at anytime with any other questions. I am happy with my purchase and the service I received and would not hesitate to recommend Troy to anyone. Rachel

Luschka Van Aardt

Mike LeBlanc was a great help getting the perfect fit for me! Reasonable, easy to deal with, and very kind.

Mike Roy

I have been dealing with Serge for years.Over the last 23 years this is my 7th F150.Good service and a good product keeps me coming back.

Claude McFadyen

Troy Doucet is great to deal this is my 2nd F150 always a pleasure dealing with him.

Claudette Leblanc

Service was excellent. I am never disappointed when I get my cars serviced at Taylor Ford.

mike ayles

Excellent service from everone involve in my purchase. Thanks to Mitch and all the guys. Great Job!!!

Khalil Saade

Bought 3 cars from Taylor Ford in the past two years, I had very good deals every time and very helpful advice from Steven Peacock . The service staff is as good as the sales people , they have great customer service and are very knowledgeable .

Luke Delehanty

back in 2010 it was two weeks to get a service appointment for my explorer with the engine light on. yesterday(may 22 2020) it is much the same story with the soonest available appointment being june 4th 2020. Ten years later and no improvement in taylor ford's service dept. Update may 2021: service dept is still a disaster. So much to say but I will leave it

Thiago Chiarelli

Very helpful staff, fixed our car even without an appointment.

Todd Marr

Not happy. Several times I have indicated that there was a hard shift from 1st to 2nd for my 2011 Ford F150, but they refuse to fix the issue. Sometimes it's so bad, it feels like someone hit me from behind. They tell me that Ford Canada told them, that it's a firm shift to prevent slippage. This is total "BS". Not happy

Tanya Weatherbee

Thank you Taylor Ford for the wonderful experience in purchasing my new vehicle. Special thanks to Troy Doucet.

Missy Tingley

My father bought new vehicle months ago, he has had it in there about 4 times. They called him a liar last time he was there. He left there went to another Ford dealer and bought new truck. He will never deal with Moncton Taylor ford again. And has told many people .

Eileen Mitchell

Had car serviced all is good thank you.

Francois Helene

Was sold a vehicle on some important "details". When the veh arrived, it was missing the options that convinced me to buy it. Salesman said "woops"... Then I kept going for servicing, and final invoices never match the quoted peice, and qyute often the job wasn't done right. Both my dad and grandfather have been buying and servicing vehicle there for years. Now we are not going back..

Linda LeBlanc

Picked up my new vehicle yesterday. Troy Doucet took the time to ensure that everything was ok and that I was comfortable with my new Escape before leaving the lot.

DAMON BLACK

Troy Doucet is one of the best car guys I have ever dealt with. Respectful, honest, knowledgeable, works around your schedule. If your in the market for a vehicle, I recommend you contact him, you won’t be disappointed.

barbara brown

I highly recommend Troy Doucet , hes amazing at his job.,very professional . Im very proud of my new purchase of a 2018 Ford F150

Philip Pitre

Great service

Joshua Ford

Excellent service, Troy went above and beyond to get us into our new explorer as quick as possible and at the price we wanted!

Lynne Wells

Our experience was great, due to a death in my husband's family we had to get a quick oil change done in order to make a trip to Ontario. This was accommodated and tires etc checked.

Gianfranco Chiang

I give 3 stars for now, two for the sales, and one for the service people, parts made one mistake and workshop made two within a year. Since the guys in the workshop have not earned my trust back yet, we will see whether I should just buy my tracks from Taylor and have them serviced else where.

Phillip Duguay

My wife and I recently bought a new Ford escape titanium. The overall experience was great! They were very accommodating and patient with us. We didn't feel pressured at any time and would recommend forward to our friends and family. They had competitive pricing which was comparable to other dealerships and at the end of the day it was the refined interior of the Ford that blew us away. In our opinion ford is at the cutting edge of advancements in standard luxuries that come in their vehicles which made our decision easy when we were ready to buy a new vehicle. Thanks again to Steven Peacock for making our experience easy and providing us with confidence when buying our escape!

Peter Larsen

Great staff friendly and helpful. Great inventory

Gilles Saulnier

I was thinking you should re design the new 2022 mustang to look like the 1967 68 mustang fastback steeve mcqueen bullit car,,that to me was the nicest car ever and i bet you it would be a big sell.

Hughes Arseneau

I've been pleasantly surprised with Taylor Ford service. I say this because it was not always the case but the last couple of times that I have gone, the service has been excellent and timely. I would recommend them without hesitation!

Serge Despres

Friendly and professional service, I am very happy with my new to me F150 and well priced comparatively with the market.

Michelle Moody

Tommy was a pleasure to deal with. Very professional and knowledgeable. Will definitely be doing business here again in the future. Thanks again Tommy! I love my Ford Escape!

Sam Pooley

Al and Trevor were awesome to work with! Al showed me a vehicle that meant all my needs, and he made sure I knew about all the features and how they worked on the vehicle. Trevor made the financing parts run smooth and timely. Thanks for everything I love my new car!!

Charles Bastarache

We are very satisfied with Taylor Ford. A huge thank you to Michael Trites for helping us find our new vehicle.

Louis Jourdain

Everything went well. Recall list was checked prior maintenance. Truck went in on schedule and was ready in the appointed time. Maintenance done was explained in detail. Price was as posted with no surprise. Will be back. Louis Jourdain

Thelma Pearson

I would like to thank Henry Jonah, Sales Consultant for the fantastic service he gave me in purchasing my car. Also Roger Jaillet, Service Advisor; both of these men helped me out so much and made sure I bought a car that was just right for me. Thank you guys so much.

David Leaman

Taylor Ford has a great sales department but forget service, they are too busy trying to up sell and find things to Bill you for.

David Colbourne

We purchased a 2020 Explorer in Feb 2020 and the service, from the initial email to signing the lease, was great. The staff were well informed and answered all questions.

Robert Leger

Great experience purchasing two vehicles from Taylor Ford in last 15 months. Both times I delt with Troy Doucet who was very professional, friendly, respectful and courteous. Responded quickly to any messages or email. To me, Troy is an asset to Taylor Ford.

Guy Theriault

The service for my Truck and my wife's car has been exceptional.

Wes Hearder

While traveling to PEI made an unexpected pit stop at Taylor Ford to replace a wheel bearing. Part was on hand and installed same day!!! Kim in Service Dept was outstanding!!!

Ryan Kay

Ian was fantastic along with the entire Taylor Ford experience. Making the purchase of a new Car easy and afforadable! Always fun at the dealership

Adrian Adams

Thanks Vlad for helping me get into my new Lincoln Aviator! Well Done!

Rémi Gauthier

Had my tires change two weeks ago. All of my brand new 20 inch wheels were scratch during the process. The gentleman at the service desk came out and took pictures of the damage. It was pretty clear the damage just occured since you could see the dust was removed where the wheels were scratch. Left the dealer that night very angry since the service manager didn't want to take the blame for it. He told me he needed to speak with the mechanic first and that he would call me back the next day... Next day, the service manager insisted that it was impossible that they were responsible for the damage. He even made me go have a look at the tools they used... Wow! And the guy didn't want to see the damage the day before and sent someone to take the pictures... After insisting, they ordered new wheels but i really felt they did everything to convince the damage was allready there. Good thing i notice the damage before leaving the lot.... Had to take a new appointment to have my wheels change. Appointment was at 8:15. Took the lady 20 minutes to fill the work order. At 9h30 they came to see me because they couldn't find the lock nut. (The one they used 2 weeks ago but nobody knows where it was put). My point is after 1:15 minutes of waiting, they were just starting the job and they knew i was waiting. I told the lady at service desk i didn't understand why it took them so long to start the job because my appointment was at 8:15. She was REALLY RUDE!!! The answer a got was that they were busy... I was than told that I would have the truck back at 10:40.... 2:25 to have 4 wheels balance... 2:25 hour that i wouldn't have lost if they job would have been done right the first time... Best one is that the manager came to explain why it took so long ... he said he ask the mechanics to take their time to make sure they don't scratch the wheels... he probably didn't know that I was well aware they didn't touch my truck until 9:30. To bad lying is what they think is doing a great customer service. The fee is 30$ more expensive to get you tires change here. Make yourself a gift and go somewhere else. On top of that, the mechanic was counting its time while he was not even looking at my truck... i would think twice before asking for a job that is not under warranty!!!

Victoria Thompson

I bought my car there and had a wonderful experience. Mark Burrows was excellent at his job as there was no pressure to buy and every question I had about the vehicle was answered promptly and professionally. This place has a great staff and I would highly recommend buying a vehicle or servicing a vehicle here. 5 star rating in my mind!

Kevin Donelle

Awesome team at Taylor Ford. Always ready to help. Quality Service!

I Wadden

Just purchased a new Edge Troy our Salesman was so helpful. We have been dealing with Troy since 2013 and he has always been upfront and very honest with us. Whenever we are in to the dealership for service he always makes it a point to come see how we are doing and to see if there is anything we need. And of course always asks about our furbabies. Thanks Troy for all you do.

Brian Melanson

Just leased my second vehicle from Troy Doucet, very knowledgeable and great to deal with.

Jason Lavigne

I purchased my new 2016 F-150 through Taylor Ford and the experience was excellent. They gave me the best deal in the province and the whole process was quick and painless.

Gaetan Benoit

Do honest salesmen exist these days? While I have been looking to trade my F150, I called in for a question regarding co-pilot assist and Nav system. Got transferred to a salesman. I was looking at ordering the truck I wanted although I was discouraged at doing it as it wasn't something they really do. I was encouraged to drop in to visit what was in stock and while there is one truck that was of interest, it has more options than I was looking for and it was a demo. I mentioned the current high interests rates from Ford as usually there are specials at 0% interests around this time of year and there is always Ford Employee pricing in August. I was told Ford would not be doing 0% interest this year because of truck shortage and also told they had already been notified that there would be no employee pricing this year. (really? It's only been around every year for 15 years now). I entertained discussing my trade-in value and was mentioned an approximate of X value. I decided to drop in to have my truck evaluated and to test drive the demo they had in stock last Thursday. After the test drive and an evaluation on my truck, I was told nothing wrong with my truck (I knew that and already had quotes from other dealers). They would get back to me on Friday (April 30th), they would get back to me with a value for my truck. I received the call on Friday and now the story had changed. My truck was now worth "X - 8000 to 12000 if I ordered my truck and they could give me 3000 more if I was trading against something on the lot now. Let's add to the lie.. I was also told that he had just received news from the regional sales manager that morning that interest rates would be going up next month. I laughed at him and I said we're not even in the same ballpark (knowing that he was lying to me and I had decided I would never do business with him). Sure enough, Saturday morning (May 1st), interest rates went down 2%. Lies after lies after lies. If you're a salesman and you're going to lie to your clients, at least know your audience. you shouldn't lie to and informed clients that's been doing his research. People do your research, the tools are easily available online. Can't trust dealers anymore.

Len Roy

Car buying can be a bit stressful but Vlad made it much less stressful. Thank you

Scott Cale

I had a great experience buying my car at Taylor Ford. Troy Doucet was upfront and honest throughout the entire process which made buying my car easy. I would definitely recommend this dealership, and would give Troy a call if I ever needed another vehicle!

D Davey

My third experience in the parts department with all three being far less than acceptable. The general feeling is that I was a complete bother to the person behind the counter. Was met with attitude and negativity upon asking about a specific part. Was then told that the part I wanted was not the part I wanted. The part online retails for between $13 and $21. While trying to support local I stopped in only to be met with an overall terrible experience. I will be buying a new truck next year and will shop as far away as I have to as to not have to buy from Taylor Ford. I never leave bad reviews as usually it is an isolated issue. I will not shop here ever again.

Margo Caissie

Great service, friendly and helpful staff. My car was being repaired and took a couple of hours, which flew by, as I was able to sit in the very comfy waiting room with tv, coffee & snacks and also took their shuttle, to the mall and back, to get some things done. All around great experience!

Natalie Melanson

We just had the best buying experience at Taylor Ford Lincoln. The service was exceptional - Troy was super helpful and very knowledgeable about all the trucks we were interested in, which made our decision much easier. We will definitely be buying from here again - we love our F150!

Jason Johnson

Walked in not knowing what to expect and walked out with a new f150. Salesman Al listened to my every want. And he delivered. Finance manager Amanda was also great. No pressure to buy. 5stars all around.

Lloyd Green

I've being dealing with Taylor Ford for 21 years. I've had nothing but great service there. All the staff there that I've dealt with, from sales, service, parts and mechanics are fantastic.

Amanda Savage

Very friendly and helpful sales department. Troy and James both went out of their way to make sure we were happy with the vehicle we choose and understood all the features.

Rudy Fost

I want to update this review. First of all the staff At this dealership are great. Very friendly and courteous to deal with. The issue has been fixed with the AC and they followed up with me to ensure all is good. I would recommend dealing with them, they do take care of their customers. The F 150 is a pleasure to drive. Its very smooth, comfortable and drives like a dream. Love the truck! I was frustrated with the AC but mechanical things sometimes misbehave and thats no one”s fault. All good and thank you Taylor Ford. 2015 F150 with 88000KM's in three times for air conditioning and it still does not work. new compressor 1000.00 , and three labour bills - NO AC. Three times for windshield wash repair and it will not work below freezing temps.

Jeremy Ricker

Excellent customer service. Very friendly very efficient. Very on top of everything. No issues whatsoever. All in all a great experience.

Rob Arsenault

Really pleased with the service and responsiveness at Taylor Ford. Worked with Troy Doucet over a couple of days to find the right truck at the right price. Happy customer!

Bern LeBlanc

No deals, mostly everything is priced at full retail. No stock either.

Tyler Mason

Fantastic experience purchasing my new 2020 F-150 from Mark Burrows, James & the entire team at Taylor Ford Lincoln. They found the exact truck I've been dreaming of owning and Mark was extremely thorough in walking me through all the features of the truck. There was absolutely no pressure at any point. Communication with the various departments was excellent and I spent no time waiting in the dealership. I would absolutely recommend Taylor Ford Lincoln to anyone in the market for a new vehicle and will be looking for Mark the next time I need a sales person!

Jason Colborne

Mitch and Trevor went above and beyond during the whole process. I would definitely recommend Taylor Ford to anyone considering buying a new or used vehicle!! Definitely without a doubt we’ll be returning customers.

Paul Hoskins

Awesome dealer to deal with; frendly staff and salesman. We love our new truck, thanks Taylor Ford.

Christian Boudreau

Excellent customer service....I'm calling out Eddie from parts, Ian from sales and Andre from service counter for taking care of everything.

Chris Fearon

Today I had an appointment for 1 to get my winter tires put on. I was told it would be done by 2. I went back to get it and then was told it just went in and it would be 45 more minutes. I needed to get back to work, and also had to drive my spouse to work for 2:30, so she was already late. I went back up to ask 45 minutes later, and I was told it would be another 45 minutes. I waited. 45 minutes passed and I looked to see my truck was still up on the hoist. It was nearly 4 by this point, and I went to look again and it was still on the hoist. Finally, just after 4:30 passed it was all finished.

jacques Cyr

Yes i had my focus in for recall service was very good. But the sad part is they did not have the part in stock to fix it they told me they will call me when the part come in but it been almost a month now and my part are not in and my car not fix yet. im sure it not there fault that ford have not send the part. So all i can say is that a company like ford should make sure that the Dealer have part in hand to keep there customer happy...