Reviews of Riverview Ford Lincoln (Car Concessionaire)

Mark McFarland

Just purchased a 2020 F150 from Riverview and the process was as easy as ever. Our salesperson, Khalil Stephen, looked after us in the most honest and professional way. This is now the 4th vehicle Khalil has sold us, and he is the reason we keep coming back (travelling from Halifax) to make our vehicle purchases at Riverview. Jamie Sypher in the finance department is equally professional and a great guy to deal with. I have nothing but fantastic comments to say about this dealership...I won't buy anywhere else! Oh yeah, almost forgot to mention the F150 is SWEET!

Pat B

The sales person was very pleasant and willing to do her best to get you the right price. Thanks Courtney

Peter Keddy

This is my second time buying a truck at Riverview Ford. Had a great sales experience buying a new F150. Salesman Alistair Milne has been here a long time and knows all Ford models to a tee. I was impressed by his no pressure, patient …

Julie Jenkins

Riverview exceeded our expectations! They are very professional, courteous, and quick to get back to you. They really do go above and beyond. I love my new Ford! Thanks Riverview!

Emiliya Krichevskaya

Unfortunately, the experience I had at Riverview Ford Lincoln has been quite disappointing. I called in requesting a quote for changing a water pump and timing belt for my car. I was happy with the number I received, since it was lower than …

Brian Mullins

Recently purchased a F150. Overall experience was better than the other dealerships I tried on Prospect Street. Better price, less pushy service, and a substantial inventory. Recommend you see Brandon Connors before buying a vehicle somewhere else. Colin Allison and Jamie Sypher were also very helpful and easy to get along with.

Maureen Schmidt

I love the service and personal connections at Riverview Ford Lincoln from walking in the door and being greeted personally by everyone, to the great service I receive on my vehicles. Brian Speight doesn't miss a detail and the purchasing of a new vehicle is smooth and easy. He always goes the extra mile from taking care of extra tires to helping connect the garage door opener . The paper work goes easily with the great team all being efficient in their individual positions. And everyone is so kind and friendly. I've actually never seen anything like it and use Riverview as an example of awesome customer service with my own staff. Also the service department is outstanding as well. Always crazy busy but I am looked after with ease , a car is waiting and everyone is fun and friendly. I look forward to going in there and leaving with a smile. I think Riverview Ford Lincoln sends the example of how great customer service should look. Maureen Schmidt

Mohamed El-Bayoumi

Service was provided as requested by me and as scheduled by Riverview Ford service agent. A loaner car was provided while my car was being serviced. …

Rod Thorne

Took my escape in for a rattling noise while idling. I waiting for 4 and a half hours in their waiting area when I finally asked why it was taking so long they told me the technician had left to go home without filling out any paperwork. …

Bill

Purchased 2019 F-150 I've never had an easier vehicle purchase or a better sales experience. Our sales rep, Alistair was able to outline the different trims and options in a way that related to how I was going to be using the truck, not just trying to move a more expensive vehicle. While I ended up getting a slightly different package than I thought I was interested in before going in, it was only because he knew the product line inside and out and was able to ask questions I never thought to consider. I couldn't imagine having a different truck now and I really appreciate the time and effort he took to find out not just what I wanted, but what I was going to need and take them both into consideration. They have such a wide selection of trucks on the lot that I was able to see all the options first hand and really get exactly the truck of my dreams. The process was never pushy, the deal was outstanding and they took care of ALL the red tape once I had made my decision. Truly seamless and hassle free. From top to bottom you can tell they have a different approach than the stereotypical dealership experience including Jamie who helped on the financing side. They took care of both the large and small details just as seamlessly. Making sure the truck was detailed when I came to pick it up, including going above and beyond to help me recover some stuff I had left in my trade vehicle after it had been sold to a wholesaler. This stuff matters. I think the greatest thing I can say is that not only would I purchase from Riverview Ford again, but I would also not hesitate to refer family members to them.

Hamdi Fannoush

My last experience with Riverview Ford Lincoln Fredericton was a pleasant one, The knowledgeable friendly sales rep gave me enough options for the kind of car I was interested in, explained the features and prices of each and introduced me to a new set of a very intersting guarantees and servises. The financial arrangement went very smooth and I was able to take my new Ford home the next day.

M P

Awesome experience looking for a new vehicle! I had a very stress free experience with Riverview when I was recently looking for an up grade to my Ford Escape. Courtney's customer service was excellent which made it very easy to look, test drive and purchase.

Mike Belben

Service is very good here, truck always comes back quickly with a good overview of the maintenance performed. If I could say one thing, I think an actual express pickup or a dedicated person for heavy work could be useful. At busy times the room gets full fast and from what I can tell usually there are a few of us doing quick drop offs/pickups. I'm sure I'm not the first to suggest.

People-The Canadian Life

Very poor customer service ...they didnt even forward our case.At mean time we were approved for same budget car from another dealer...very bad 3rd class dealer

Jason Chase

Buying the truck was easy thanks to the sales staff I worked with but then it all fell apart from there. Finance pushed their disability insurance and extended warranties relentlessly even after being told I wasn’t interested. Getting the truck serviced here is next to impossible because I live outside of Fredericton and there are few places for us to wait for the vehicle unless you want to hang out in the parking lot. Warranty work is a joke here and you may need another vehicle while waiting for yours to be fixed.. I waited 12 weeks+ For warranty work/parts and they still were not available. In reality, all they had to do was give me my money back for the parts or order the parts elsewhere, considering their parts department couldn’t get it right and ordered the wrong part 3 times! When it finally did arrive it was too late, I had already traded the truck. The parts manager said “whatever then”... this is just some of the “great” service you can look forward to getting at this so called dealership! This is my 9th new ford vehicle in 19 years and it’s sad to say this dealership has ruined my loyalty to Ford. I have traded the truck on a new Steele GMC Denali and they are more than happy to help us from out of town. Ford makes great trucks but make sure you pick a dealer that will back them up! This dealership, in my opinion, did not. I voiced my opinion to the Controller but that went no where. It’s been well over a week and no call, email or anything. Ford has lost a return customer and that’s sad that they did over a 180$ part and poor service.

David Chisholm

I've been a Riverview customer since 1997. I truly believe that having the dealer service and repair your vehicle is cheaper in the long run. Great customer service at Riverview from Sales to Service. Always #1 in my opinion.

Baukje Miedema

There was a hiccup. The technician put on the old tires, while I had asked for new tires (with detail on the tires etc.). This confused me. Did I really need new tires? I double checked, and the problem was quickly rectified fortunately. I did need new winter tires.

JD Williams Pinnacle Edu

Friendly, timely and quality service. With all the demands of work and personal life, it is nice to know that your local car dealer has your back with a friendly reminders for tire and general services. Had my tires switched and stored in a cinch. Thanks Don and Vic ... Always a pleasure!

Logan Coffill

I did not have a good experience on my last visit to the service department. I have a loud noise coming from my car. Went for a drive with the tech so he could reproduce the sound and hear the problem. I have an idea of what might be …

Armel Doiron

Just had our 2019 EcoSport for service and a few other issues, on the service received was great. Vic in service kept me informed and most work was completed other than having to order in a part. Thanks to Alain for the service and also the technicians.

Kait

Got my car detailed and so happy with the results!

Kirstin Duffley

Take your car here if you want to be lied to, over charged, and treated poorly. Every time I went there it was another way for them to try to get more money out of me. Do not buy the extended warranty it is a waste of your time and money. …

Richard Ward

Came to get some details on the new Ford Maverick Hybrid truck. They have four coming in next month. We hope to test drive one of them before placing an order. …

Troy Chiasson

As always, great service at this dealership. We have two Fords and never have a problem with their staff and service department. They offer a shuttle service using local taxis so there is never a long wait, or hang out in the waiting area and enjoy the free wifi and great coffee. Highly recommend this dealership ????????

Peasfullfare

As a result of my older Ford Escape having a major repair put me behind the wheel of a new Ford Truck! Which I have wanted for years! Very happy with my truck and had excellent service from my sales dealer Jack Carr. Not my first vehicle purchased through Jack. Very knowledgeable and friendly. Thanks Jack and who recommend anyone looking for a vehicle to got to Riverview Ford and also ask for Jack Carr. 5 stars service Rick

Alex Meng

Great dealership. Probably the best dealership I have every been to. They great you like you are family. Big lounge for you to entertain yourself while waiting. If you are there, make sure to see Phil, he will treat you well!

Randy Christie

Staff are all friendly and eager to assist you with anything you need. My new F150 has been amazing these first 6 weeks. comfortable and fun to drive. I have been pleasantly surprised by how good the fuel mileage has been. The 5 L motor is delivering excellent power will still maintaining great efficiency.

Mathieu Plante

I bought a brand new truck from Riverview Ford and within 2 months I notice moisture building up in my taillight. I was adamant that the damage occurred before i got the truck; either while being manufactured or during delivery. I notified …

abby muise

My car was low on oil. We had bought a container but weren’t able to get the oil cap open. We popped into the Ford parts department and a gentleman stood in the rain, open and filled the oil tank for us! Highly recommend service was impeccable!

Orionis Creations

I went in with low hopes of getting a vehicle, but they were super helpful. Not only did they help me get approved, but they managed to help me find the perfect vehicle for my needs. They were extremely patient and helpful, and if I ever need a new car years down the line, I know where I'll go!

Travis Avery

I do not drive a Ford but have taken my vehicle to Riverview as they always seem to be able to "fit me in" when my regular dealership cannot. I also like the fact that when I'm asked "What time do you need your car back?" I can rely on it being ready for pick-up at that time... this seems to be an uncommon attribute these days. I would highly recommend the service team at Riverview. They are welcoming, professional, always smiling, and address my concerns and seek to find a resolution. I will consider buying a Ford as my next vehicle, largely due to the level of service I have received there.

Willie

Usually I get good service at Riverview but my last two visits well not so, first my car was over a half hour late going in my most recent visit the mechanic failed to reset my oil life monitor on my Escape (its currently 41%) and its only been a couple of weeks since my oil change, and he failed to put the sticker on my windshield for my next servicing. Luckily Im a switched on guy who keeps track of my servicing and I know when my next servicing is due, but for those who dont keep track best of luck to you. I am now wondering if he did in fact change my oil, Ill be checking I have a Ford maintenance plan.

Tessa Dahmer

I booked an appointment a week and a half away, dropped my car off and it took 7.5 hours and me calling twice because I wanted to get my car back that day for them to tell me that something is wrong with the transmission but the person who knows about transmissions isn’t free for another week, can they keep my car another week, and I owe them $120 for an hour of work. I guess the “work” was running the car through a diagnostic machine and determining nothing? No respect for my limited time and money, will not be returning.

Glenn MacMullin

I was able to get my vehicle in for service with little notice to have my Sync system updated - there were issues reinstalling the Navigation, so Riverview contacted Ford and after a few days they were able to reinstall the Navigation without any extra charge. Very friendly service department.

Donald Barnett

Just completed my 2019 Lincoln Nautilus service at Rivereview including installing of summer tyres and safety inspection. A very professional job by experienced technicians. The service department is very efficient and my vehicle was ready at the prescribed time. The use of a "loaner" vehicle during the service period was greatly appreciated.

Norbert Dreaddy

I enjoyed my recent visit to Riverview Ford very much. The staff was very friendly and accommodating. They treated me will the utmost respect especially my salesman (Phil), who was very knowledgeable about the vehicles and products they currently have. Phil has already contacted me to ensure I was happy with the product I purchased and to ensure I have his continued support if required. Again, thankyou to all at Riverview Ford and to Phil for making my recent purchase a memorable one.

Barbara Gagnon-Theriault

The service staff are always pleasant and very client centric. I would even say they look like they are happy at what they are doing therefore do a great job! Thanks to all the service staff!

Larry GRAHAM

A very pleasant experience. Very professional and friendly. My experience was so great I purchased my first Lincoln.

Francine Godin

I enjoy doing business with Riverview because I like the personalities of the staff. I moved here in Nov of 2013 and began having service done at Riverview. So, when I needed a vehicle I purchased it here. I have enjoyed dealing with the people in sales also. My next vehicle will be a Lincoln.

Larry Sandford

We knew what we wanted in a truck and Brandon at Riverview found the exact vehicle for us, got it to Riverview, and helped us as much as possible with getting the right accessories on the truck and getting us the price we wanted. I’ve now bought a couple trucks at Riverview through Brandon and will buy my next truck there again. Id recommend them to anyone.

LaVerne McCallum Deakin

Can't say enough about the great service! Service advisor, Charlotte, calls to explain anything out of the ordinary with my vehicle. Work done is fully explained. I would highly recommend this dealership.

Keara Grey

All the service staff are lovely! However, I did have a concern at my last visit. My car is still under extended warranty and I had it in to the shop a few weeks ago. At that time I explicitly asked to have my brake pads replaced, as I had been told they were low at my last service check. When I went to pick up my car they said the brake pads were fine and didn’t need to be replaced. A week and a half later I took my car in again for inspection and was told I needed to have all the brake pads replaced for it to pass inspection... makes me question how well my car is actually being serviced while under warranty.

Marvel Ackerman

In Six vehicles that were purchased here this one was the least enjoyable. There were severe communication issues and stood around even though I had a appointment. I know site was busy so I guess they don't need my couple of dollars, would have bought vehicle if it was available at another dealer. Still waiting for finance to get back to me after I sent email and voicemail last week.

Andrew Kingston

This was the first time in many years that the sales person i dealt with actually new the product, was very professional, and went that extra mile to gain our business. Another very notable observation was the staff in the sales area also went that extra mile to make us feel welcome in the dealership.

Colin Garagan

The dealership itself is pretty good..service though is awful .

Hazel Dean

Another great experience having my Ford Focus serviced and inspected. Thankfully only some minor repairs were required and an oil change. Will set appointment to get Winter Tires on soon.

Ralph Robertson

Friendly staff made making arrangements for my periodic maintenance very easy and comfortable. I was able to request specific concerns be looked after which was done expertly. I was provided with a new loaner vehicle and all went well. Very professional staff.

Deb Laing

Had some work done on my Escape the end of Aug. and I thought they were very good. A couple weeks ago the same problem was happening again. I called to to set up an appointment with service as the same thing was happening again and was told it would be a couple weeks till they could book me in, due to Tire Season. I understand they were busy, but my vehicle really needed to be seen and I feel they should leave some appointments open for emergencies. Also keeping in mind they did the work on my vehicle in Aug and the problem was back, the end of Oct. Also the lady who was going to book my appointment was so very rude to me and being in the customer service industry, I would never talk to a customer the way she spoke to me.

T N

The worse service, and not helpful at the service desk, tried blaming me for a mistake they made, then wouldn’t admit to the error that happened in their shop. Pretty must just told me I was lying and they could book me in again in two weeks to fix it. I went to Woods Motors and they fixed Riverview screw up. Never will I be going back to Riverview. Woods Motors has a new customer.

Marsha Bradford

I couldn't ask for a greater team of people working at Riverview Ford. Very courteous and efficient. This is my second purchase from them. My sales rep Courtney, just absolutely love her...Way to go Riverview!!!

Gavin Amanda

Our experience with Riverview Ford b exceeded experiences with every other brand we have dealt with, including Dodge, GMC and Honda. We have over 22 years of driving experience and approximately 8 different vehicles; four of which were brand new through the dealerships. This experience was the most comfortable and smoothest. The purchasing process was very smooth and informative end-to-end, starting with showing us the vehicle they had in stock that met all the shopping criteria we had on our wish list, allowing us to explore the vehicle and it's features without feeling rushed or pressured at any point in time. Adam was fantastic at answering our questions. He is very knowledgeable about the vehicles he sells. The dealership had a vast inventory for us to look at, which we did not see at other dealerships. Adam was patient with our questions and our concerns throughout. Any issues we did run into were either promptly taken care of or an action-plan was put in place. Overall, it was a very professional experience and Adam was a fantastic salesman. We highly recommend Riverview Ford. Thanks Gavin Biro and Amanda Goodwin.

Patricia Sellars

The service was top notch. The salesman (Will) went out of his way to ensure we got exactly what we wanted at a price we could afford. They have since contacted us to see if we were satisfied with our purchase and ask if we had any questions or concerns. We would definitely go back there to buy another vehicle. Thanks Riverview Ford. Roy & Patricia Sellars

Christina Pink

All in all i enjoy and appreciate the service we receive here. Unfortunately our last appointment soured me. We recently had the safety done on our car and brought it in for the regular maintenance, we were informed everything was good. Few …

Marilda McGivney

Jeremy Fasquel.... you definitely have our vote!! If anyone out there is looking for a new vehicle please contact Jeremy!! He rates #1 in our books...very friendly and will go above and beyond to help you find exactly what you are looking for!! He spent about 3 hours today helping us make a decision as to which vehicle to choose.. he is very informative and extremely patient with his customers!! Highly recommended by us...Wayne & Marilda McGivney.

yuxuan zhang

Stuffs are friendly, but They sold me car with a bad quality, taillight is not working on the first day they gave it to me. The speaker on the driver's door has buzz sound and they told me that is normal.sunroof has sealing problem....The car paint has scratches. They filled it with cheap paint pens but didn't tell me.

Marlea Merrithew

We have been taking our ford explorer to riverview ford lincoln for 4 years now, they were good for a while and now i just feel like they are rushed and too busy to take the time to really care for the vehicle. We took our SUV in recently …

Tony Diamond

On 20 April 2020 I took my Ford EcoSport to Riverview Ford in Fredericton NB to have the winter tires replaced with summer tires stored there. Normally I get them to provide a cab ride to campus but with campus (and everything else) closed I had nowhere to go so stayed in their waiting room reading the book I had brought. The TV was on but fortunately the sound was off as it was showing some vacuous program on American TV. Physical spacing was achieved thoughtfully by turning around the one sofa to face the window and removing chairs so there were only four, all at least 6 feet apart. Their procedures for spacing were excellent. I was alone in there for 2 and a half hours. My only complaint was that their coffee machine was closed off; had I known I would have brought my own. Otherwise I was very satisfied with the experience, as is usually the case at Riverview.

Allison Smith

First time going to Riverview Ford was an awesome experience. We delt with Courtney and she was very knowledgeable and experienced in knowing the vehicles and the history. She made us feel welcome and answered any questions we had regarding the vehicle that we purchased. I highly recommend Courtney if anyone is looking to purchase a new or used vehicle. ☺️ Thank you again for the awesome service!

Sean Owens

Overall experience was good. We liked the product and staff were helpful and flexible. Will likely check in with them again for our next vehicle. The Lincoln comes with many service perks which is nice.

Larry Leaman

The service that I received from my sales person (Courtney) was excellent! I had a issue with my tire sensors that did not get resolved on the first visit to service. She happily arranged my transportation for the day and personally overseen my appointment with service. Courtney was a breath of fresh air when it came to the overall purchase of my new F-150. I have rarely seen customer service customer service that is comparable to her’s. Thanks again Courtney! You were and will be a pleasure to work with in the future.