Reviews of Port City Kia (Car Concessionaire)

Brian Maude

The service here is fantastic and the staff are both extremely helpful and always friendly

roger lejeune

treated the very best no issues

Rafa Rodríguez

Super service, super cars and super buying experience!

Jason Perkins

I’m currently on my 5th vehicle from Port City Kia! The sales and service teams are professional, fun and knowledgable. Great products and great support after the sale.

Suzy Ivy

Good service.

Tieghan Hunt

Have to say thank you to the staff of this Kia location. Unfortunately our Sportage's check engine light came on, on our very first day of driving from Ontario to a road trip of Atlantic Canada. We planned to pass through Saint Johns in a few days so made a call to the service folks to book an appointment. At the service appointment, the staff were extremely friendly and helpful. I feel they went above and beyond to help us out and give us advice on our situation. Unfortunately the car had some bigger issues to be addressed, but the service team was able to give us the peace of mind to finish our trip and worry about the rest later. I want to say thank you x100; we finished our trip and made it back to Ontario in one piece. Thanks for the advice and the help along the way!

Kevin Thibodeau

Great Dealership

Rodzila Gunz

The boys from the Brick appreciate your service ;)

John Runcie

I dont own a Kia, but I keep bringing my vehicle back here for service because the team is that good. Mechanics are honest and quick to let you know what actual needs to be repaired vs what can wait. The service team remembers who you are and are accommodating on pickups. The service here is so good that despite KIA never being a consideration for our next vehicle its now become part of the conversation as a result of the service team.

Juley Clark

I love my Kia!

Cheryl Killam

Great, fast friendly service. Staff is very knowledgeable. Prices are very competitive.

Lee Mclean

Great service

Pastor Jack Foster

Apparently their word doesn't mean anything after you sign in the dotted line

Alicia Cram

Low pressure, Joe D was awesome!

Joel Phillips

They swindled me in to buying a truck that they clearly new that it had faulty parts and now that I figured it out they will not follow the new Brunswick law that says you have thirty days to return a vehicle or bring it back and they repair it so becarful when buying from here you mite be the next one to be swindled

Nicole Goguen

Prompt fast ,and courteous service.

C M

Hello, my experience at the dealership "Port City Kia" in Saint John, NB was horrible. I got a flat tire and dented rim on Thursday jan 16, and they will not fix it until January 27 which is absolutely unacceptable. The service manager and general manager which I have both spoken to on the phone have no idea what good customer service is. I have asked them several times to get me a rental car because it is not my fault that the rim cannot be repaired until the 27, but they refused, almost laughing at me because they seem to enjoy taking advantage of young employed professionals. Also, when I told the manager that I am going to voice my opinion on social media and the like, which is my right as a Canadian, he replied with "so your going to blackmail me?" That to me is absolutely sickening that he would say that. I am never one to complain or write a bad review, but the service at this place is horrible and I would recommend they go through some compassion/sympathy/ training. I recommend you go somewhere else to get your vehicle serviced, if you have no choice but to go to a Kia dealer I suggest going to a different city. I would also like to stress that I am not just an angry person with one bad experience here, everyone there I have spoken to has been rude to me, and it's just not right.

Blaine Conners

Nice friendy staff

Stacey Godsoe

General Manager Dave and his team provided exceptional, friendly and fast service for our family when we were on day 1 of our road trip far from home with car trouble. Thank you Port City Kia!

Danielle Macleod

I ended up not purschaing a new vehicle but if I would have I promise it would have been a Kia from Adam. I believe it a was about 1 and a half years ago when I went into Kia. My main factors when looking for a vehicle were that it had to be pretty and I had to be able to fit dead bodies in my trunk. Adam was very pleasant and went along with my dead bodies thing. He even asked if they were NBA players or just normal sized humans and gave me some tips about stacking them. When I finally get a new vehicle it will 100% be from Port City Kia.

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(Translated) I love that (Original) احب هذا

Chad Colwell

This is our second vehicle purchase with Port City Kia. Their brand new building is clean, bright and customer friendly. We had negative experiences with both sales and service at the Fredericton Kia which is why we went to Saint John. The customer service and support at Port City is better than the last dealerships we have dealt with over the years. Would highly recommend for your next vehicle purchase.

Lynn Hamilton

The best dealership I have ever been to. They go the distance for you! Thank you for your amazing service ????

Lukaka Lukraine

1. Had bad experience with the shuttle service - it did not arrive as advised and I was waiting for an hour outside on cold weather. On my call them - I heard a suggestion to call a cab... 2. Another point, actually points - it turns out that they did not use my Member Rewards card for collecting points. This has to be done automatically without presenting a card, but was not. Imagine the loss if I had two vehicles serviced there. Added as reply on reply: Unfortunately I cannot reply after your reply. But this is what I want to say: why would you need my details? I would give them if I wanted to be contacted. I outlined two problems you can work on - I see them pretty clear.

Frank Szalai

Good guys, great service!

Milad Gaming7655

They are awesome

gordie eldridge

Good service

Tina Gibbon James

Great customer service.

Tristin Cooke

Said the work on the car would take an hour. 3 hours later we're still waiting. Wasnt a fun time. But the staff is lovely and they have refreshments. They also have a tv for entertainment

Scott Danells

I bought my vehicle here and the after purchase service has been great.

John K

Great service

Kirin C

Looking noticably cleaner, great guest service.

David Zelward

I just had a very good experience purchasing a new car. My salesman, Kevin, was very friendly and helpful. The dealership was prepared to negotiate on the price, so we were able to get a deal that was acceptable to everyone.

mike matheson

I bought my vehicle here almost a year ago now. I was in desperate need of a very reliable vehicle. I called Port City Kia and Adam Smith answered. I have never been treated with so much respect and seen a salesman go so far to make sure I was happy. He did way more than he had to, but that's what you get at Port City Kia! Even almost a year after the sale they still treat me great. Service after the sale is awesome here! Making sure I am VERY comfortable while my vehicle gets serviced. If your looking for a great kia (JDM Power rates Kia as number 1, and what's even more Port City Kia has ranked in the top 10 dealerships in Canada. Once you deal with them you'll see why.Thanks for everything Port City Kia, you do not fit the mold of most dealerships, you far surpass them!

Eric McCormack

Dropped in to look at vehicles with towing capacity above 5k lbs. We were greeted by a great salesman, Kevin S. He quickly acknowledged that he couldn't meet our needs. A friendly and courteous gentleman, he offered us a coffee while he set us up with a sales person at another dealership. We left there with a good feeling.

Michael Farrell

Great cars great customer service

W Heelz

Nice new dealership

Krista Harvey

In 2013 me and my husband traded in our 2007 ford escape for a 2013 Kia Soul with a awesome sales man named Ernie( who is not there anymore). Well 5 yrs later me and hubby were gonna keep our soul but we found out if we kept the soul my payments would be around the same price if getting into a new car. So we went and talked to Kevin and he showed us 2 vehicles - 2018 blue forte and a 2019 Soul. Well me and hubby decided on the forte , which we just love. A big thank u to Kevin and Carie for being so patiece with me on getting the papers we needed to get tbis new car, THANK U KEVIN again ???????? if u want a awesome sales man go to Kevin Spindle he is awesome and will get u in the car u want

John Deline

Best service in town

Tammy Thurlow

Excellent customer service

Blake Hillman

I had a real good experience at kia thank you keep up the good work

Judy Perry

From the time I drove into kio to the time i left with my new to me vechile the experience was more than i hoped for. Joe Donelle was there to answer all my questions and help me get the vechile i fell in love with. He worked with me and did an amazing job. From the receptionist to all the other staff i meet it was a great experience. The sevice was outstanding and would recommend dropping in you wont regret it. Its a great experience.

Joanne Curbishley

Very fast and efficient.

Wendy Leslie

Was quick when getting oil change and waiting area is great

Mr A

Sales Guys here will do anything (realistically possible) they can to offer you a deal. I'm super Happy with my new KIA

Jackie McDevitt

Never been there

Juanita Rowe

Wonderful staff, top notch service!!!!

Fiona Wilson

No idea I've never been there

Tina Firth

Adam was very helpful to find the exact vehicle I wanted and Carey was very helpful with the whole buying process. And thats it. Once the sale is made if your new vehicle has problems your basically on your own, the most they seem to be able to do is apologize. Two weeks after getting my brand new 2020 Kia Sportage the AC stopped working and I've been without one almost the whole summer and it's still not fixed. No one should have to deal with problems like this with a new vehicle and I think the place you buy the vehicle from should take more responsibility when it comes to issues like this! Now 6 months later still dealing with stress from this car. Go to have my winter tires to be put on, and of course the right pieces in the little bag were not all there to unlock the wheels.

Harold Coughlan

The KIA Team was exceptional today as I rolled in to get some damaged assessed. No sooner had I parked the car, the battery had completely died. To make a short story even shorter, I had a new battery within minutes and caught with some friends in the service department. Thanks for your attentiveness and kindness!!

Janet Gallant

Port City Kia is the dealership for my vehicles needs, with their friendly, knowledgeable and amazing staff to their award winning products. I'm pleased that so many friends and family have joined the Port City Kia family!

Margaret Clifford

Friendly ,helpful , very informative know their products

musicman0588

My wife and I bought a 2020 Kia Soul rencntly from a local used car dealer. When we bought the vehicle, there was a warning light on regarding the Blind Spot Monitoring System. Not only was Port City Kia efficient with finding out what was wrong, but they also acted as the liaison between me and the used car dealer. My wife and I could not be happier with how we were treated and I just felt I should pass this along. Shout out to the Service Team. PS:. Floor Mats look awesome!!!!!!

Chris Peczek

Unhappy with my experience here. Sales is very disorganized and my car had problems 3 days after buying it.

Tracy Craft

My 2013 and 2021 Forte purchased at Port City Kia...have had great experience from sales and service! Highly recommend!

Carol Brown

The dealership is alot cleaner than when I was in a few months ago.

Jeff Doak

Carey and Adam made my purchase so effortlessly, best vehicle purchase experience I have ever had.

Peter Smith

Christain in service is awesome. Super customer friendly.

Sarah Harding

Amazing service. I have never had an unsolved problem with my Kia. They are always very helpful and kind, if there is anything wrong they explain it in words you'll understand if you don't know much about cars.

Emily Ann Mullins

Bought a 2011 Kia Forte EX from Toyota that still had some warranty left on it. We heard a sound when turning to the right and called Toyota back immediately, since that is where we purchased it. They advised us that it was just inspected and to take it back to that garage, which we did and although they stated they could hear the noise, they could not determine it. We followed up with Toyota who advised us the warranty was through Kia themselves and if we feel there is an issue we should contact them. Upon contacting Kia, they were more than happy to not only look at the vehicle, but go for a test drive with us to determine the sound and cause. Once they determined it was a ball joint, they ordered the part and replaced it right away. We had also just mentioned that the exhaust had been running loud, they also replaced this warranty part. They have been great to deal with! The parts and service manager went above and beyond for us and we are thankful for him, and the parts and service clerk was super friendly and helpful throughout the entire process. We will likely stick with Kia when we go new in a couple years also!! Good, stress-free experience working with this location!

Andrea Cassidy

From my first contact with Port City Kia and dealing with Carey, who made the whole transaction of purchasing a new to me vehicle and having car payments again (1st time in 8 years), to accommodating me with picking up the car (2015 Kia Forte) , He followed up to make sure there were no questions. As well, when it was time for my first service, Dave reached out to me on a Sunday to verify that Service would contact me on the next business day to set up an appointment, Service was very accommodating to me and even had my car inside the drive thru, with the windows opened to cool it off when I got there to pick it up.

Pierre Comeau

Great dealership

MIKE Keyes

Friendly and great service

Caroline Mailloux

Always great service!

Little LyonsOnlyLink

Great Experience and Beautiful New Location

Tony Aziz

A sincere thanks to the team at Port City Kia for making car buying a stress free and easy experience. The process was made more challenging as we arranged the purchase and my trade-in from Ontario, but you managed the whole process seamlessly, and lived up to all of your commitments. Also, the 2021 Sorento has lived up to all the hype. It's a great SUV. Thank you Dave!

Bigg Slim Hopper

Always a good experience here.

Ellie A

Port City Kia has submitted several requests for Google to remove honest, 1 star reviews left by their customers. Not only mine, but of many others. I have endless proof of my issues and will continue to repost my experience so others can become aware of the lemons they sell to customers, and how they take zero action or responsibility to rectify any issues their customers have. Today, the transmission for my 2021 Kia Seltos blew out for a THIRD time. A brand new vehicle should not need a new transmission after 7,000km, 21,990km, and then again at 36,228km. Although Port City Kia sold me the vehicle, because I moved out of the province, I was told by management that it's no longer their problem and to take up my issues with my new local Kia dealership. Well, guess what? My new local dealership said it's not their vehicle and that I need to take it up with the dealership that sold me the lemon. Kia Corporate also confirmed that it's Port City Kia's responsibility to resolve this issue but Port City Kia has been radio silent. Maybe if I was a pretty little white girl they would take action? Who knows. Port City Kia will do anything for a sale and once the car is taken off their lot, you're on your own. The icing of this whole ordeal was being told by the manager at Port City Kia that they "DO NOT GUARANTEE THE RELIABILITY OF ANY OF THEIR VEHICLES". Had that been a part of their slogan, I would have never committed to a Kia.