Reviews of King Mazda (Car Concessionaire)

7xi1

Just bought a new Mazda vehicle. Very positive experience both with Salesman Patrick Quigg and the Finance Manager Amanda Crandlemere. Very helpful, knowledgeable and pleasant folks. I have bought several New Mazda’s over the years and keep coming back to King Mazda. They’re an exceptionally good dealership both for sales and service.

Josh McGinley

Terrible customer service Sales guy lied about the length of the term, making my monthly payment higher. I found this out while signing paper work. The sales guy tried to remove the mats from my car between test drive and pick up day. The sales guy promised a free oil change. Once I called and tried to set one up, I was denied. I will NEVER buy another vehicle from King mazda

Josh McGinley

Terrible customer service Sales guy lied about the length of the term, making my monthly payment higher. I found this out while signing paper work. The sales guy tried to remove the mats from my car between test drive and pick up day. The sales guy promised a free oil change. Once I called and tried to set one up, I was denied. I will NEVER buy another vehicle from King mazda

Jim VanWart

Treated like a valuable customer.

Space Pawdyssey

Vehicles are good but price of service is high. Still, staff are genuinely pretty friendly.

Dominic Grieco

Pat was introduced to me by a mutual friend and I was immediately happy to have been introduced. I’ve been all over to every dealership in Saint John and nothing compared to my experience at Mazda with Pat and Amanda. The vehicle in its own is a great piece of machinery and with my taste this late in the year it was no small task for Pat to track down what I wanted. The team and Mazda went above and beyond to find the car of my choice and get the keys in my hand. I can’t be anymore appreciative and I look forward to my next vehicle from King Mazda!

J Cline

I owned a 1998 Mazda B-3000 truck and used to take it to King Mazda for service. The service was always great, Ray Hamm was always at the desk, friendly and helpful. Fast forward to present, we were in the market for a new to us car to replace our 06 Jetta, after much review, we decided on a mazda and found a GREAT looking Mazda 6 GT Tech. It was used but in amazing condition and well kept. Pierre McGraw helped us out on a test drive and even let us try it over night after discussing with Mark Parks (New Car Manager). Their trust in us as a customer was a big reason for making the purchase. On the way back to make the purchase the next day, the check engine light came on. We discussed it with Pierre, Mike Thornley and Mark (who said they would fix any issues and give us a service credit to help ease our mind). They provided a loaner car for the day while ours was diagnosed and covered the parts and labour on the evap systems solenoid replacement! Great service and awesome folks! Pierre even got me a great deal on a set of weather-tech floor mats from the original owner (all but one was new).

Team Crown

My experience at King Mazda was AMAZING. We have never been treated so well from any other dealership. We LOVE our CX5 and would strongly recommend Mazda to anyone ! Sarah Matthews

Scott Masson

Had a great experience. Richard went out of his way to help us find the right car. Very Happy!

Leslee Johnson

King mazda made my first vehicle purchase stress free. Jason Sharkey was my salesman and he went above and beyond to answer any of my questions and to make sure I was 100% satisfied with my vehicle purchase. I shopped around in the SJ area and ended up coming back to Mazda because of how genuine Jason was compared to other dealerships. I felt important as a customer and not just a sale. I am so happy that I now have a reliable vehicle for my daughter and I to travel in. I would definitely recommend King Mazda, ask for Jason, you won't be disappointed.

Lucas Martins

Expensive

Gary McKendrick

FANTASTIC SERVICE DEPARTMENT,. VERY KNOWLEDGEABLE AND FRIENDLY... I HIGHLY RECOMMEND KING MAZDA ????????

S S Rathore

Awesome folks, great service.

Raafey Ahmed

Excellent service and great staff! It is always a pleasure doing business with King Mazda

Cody Peters

Great staff! Excellent Service

julian akira

Good

Jennifer Bourque

Great website, easy to navigate and has all the information that I was looking for!

Joe Arseneau

Excellent experience, went in for a test drive, didn't buy the car because it wasn't exactly what I was looking for, but Patrick was great to deal with and very knowledgeable. I will definitely return

Russ Dillon

We have purchased a CX-9, a CX-5 and now own the new CX-30. All from King Mazda. All great cars with no complaints. Absolutely love the CX-30. Have always had great service from these guys.

Thiago Monteiro Barbosa

Excellent service at all moments.

sammi panini

Of course they sell new Mazda! However there's a large amount of used/certified cars in the auto village. Friendly, helpful and nice staff members. If you are waiting there is a comfy lounge to stay in. And if you come at the right time, there might even be complementary burgers! ????????????

Stephanie Theriault

After having service done at a Halifax location we noticed some oil leaking while traveling over the holidays. Popped into King Mazda while in SJ and they got the car up on the hoist right away to have a look. Turns out the cap was very loose. Tightened it up and sent us on our way. Quick, friendly service! Thank you so much!!!

Anna Melegrito

The service was excellent. I would like to thank April and Amanda who helped me achieve my goals in what I wanted for my new car. Very easy to talk to and made me feel very welcomed. Great job king Mazda.

Nancy Bradley

As always job well done ☺️✅

Helikon Tex

Zoom zoom! Love it!

Trent McCann

Mazda has a decent product. Sadly King Mazda's service department not so great. I went in today simply to inquire if warranty covers audio speakers, as I have a blown one. They could/would not tell me if this is the case. They NEED me to make an appointment to determine if the speaker is blown and why, then they can investigate if this is covered. If it is not covered by warranty then I pay for the appointment, min 1hour labour. Otherwise I am covered and there is no cost to me. This is a simple issue that does not need in-depth diagnostics and should have a simple yes/no answer to warranty coverage over something trivial. We will be in the market for a new Mazda when our warranty is up this year, but I can assure you I will not be buying from King next time if we stick with Mazda. Advice to King Mazda. Don't give customers this run around for things like this. We understand that you make your business by getting people in the shop but please respect our intelligence. Our time is valuable and we cant just make appointments for minor things like this. So now I am off to spend my money on new speakers from a local business down the street, because they know how to respect their customers before and after the sale.

Gray Skedgel

Overall good. Service has room for improvement

Rachel Collins

Great service

Warren Watson

Most people local to the Saint John area won't know that although they are getting a quality product...the service department is overcharging customers for parts and fluids. For example 1L of M5 transmission fluid is over $11 at King...where Mazda dealerships aroubd Canada sell the same Mazda brand product for $6.50. When shock of the price was exclaimed, the associate shugged it off as if knowing there was no other place to go. To confirm the pricing differences...i picked 8 parts...called one Mazda dealer and obtained standard pricing, then the same from King Mazda. It was astounding the how much the difference was...nearly 40% more here in Saint John. Buyers....beware and shop smart...just not for parts of fluids here.

Morgan Daye

At King Mazda I always receive great customer service. The staff are very helpful and always go above and beyond! Keep up the good work!

Andrew MacIntyre

Good service

Adebayo Ogunleye

Awesome customer service

Shelby Shaw

Couldn't have asked for a better first new car experience than what I got a King Mazda! Special shoutout to Jay for answering all my questions from start to finish, making sure I understood everything and finding the best deal. Mike tha new car sales manager was awesome as well, even talked to my dad on the phone to answer all of his questions. Amanda was a dream, there was a lot of paper work to go through and sign but she made it a breeze!! The staff here is phenomenal and I'm very happy to have joined the Mazda family, I know I'll be well looked after!:)

Danny Bourque

The service was great got us in a chevy cruze with all kinds of warranty then got it home it had all kinds of problems that warranty wouldn't cover kept coming up all kinds of codes everytime it was scaned took it to the garage they said take it back to the dealership so we did well its not safe for the road and we've only had it a couple months so what I don't understand is how there garage legally inspected it when the stuff that's wrong with it wares over time like weather cracked tires that should have been replaced befor inspection anything to make a sale I guess

Paul Joudrey

Regular service. Handled in a timely manner. Staff friendly.

Kayla Elizabeth

Just got my Mazda 3 GX 2018, I love it. The customer service was exceptional! My car salesman Jason made the experience memorable! I Will definitely be referring King Mazda SJ to everyone I know!

Jayden Martell

Thank you mazda

Simon Chiasson

I would recommend Patrick from this location, he's always treated us like family with outstanding service! He's sold us our first two cars and we are very happy with our experience.

Tammy Marr

Awsome customer service

Nathan Dean

Awesome service here. Really know their cars. Friendly, efficient service.

Jeremy Donovan (habfan70)

I just got my new Mazda 6 and absolutely love it! A big thanks to Pat, Dwight, Kenda and all the staff at King Mazda, you folks are truly the best! If your looking for a great car from a place with great customer service, be sure to check King Mazda out! **UPDATE** I have now had my Mazda 6 for 2 years (almost) and I go to King Mazda for all my service. Let me say that the way they treat their customers should be the gold standard for all other businesses to follow. I always have a great experience any time I am in there, they always follow up with a call to make sure everything went well, and I always feel appreciated.

Denise Meunier

Looking for a car see Jason he will get you in a car no time at all great customer service thanks again

Moataz M. M. Kamel

Great cars

Nb Barber

Love my Mazda love the service I get there

Devyn Mckillop

Nice clean showroom! Love the 2021 Mazda AWD!

Jeff G

My partner and I have purchased a Mazda 3, Mazda CX-5 and a Mazda CX-9 from King Mazda; in each case we were treated wonderfully. The King Mazda staff never applied any pressure, they helped us find vehicles that we love within our budget!

Brent Harris

Dealership service is always more expensive but these service reps really do go out of their way to make it worth it

Marvin Saulnier

Pat Quigg was very professional both in appearance and attitude. He exhumed extreme interest and passion with both Mazda and the product. He did everything and explained each and most aspects to being a Mazda owner as well as about the Mazda product I was interested in (Mazda 3). I was completely sold on wanting a Mazda as Pat made me feel like a valued customer before and after the sale. By comparison to other salesmen at other local dealerships, Pat was top notch giving me all the facts about the vehicle I wished to purchase, more so than the other dealerships in the area. He SOLD me on the car because of his informative way of explaining things as well as the brief video he showed me. His after sale run through was also spot on taking time to show other features and setting things up for me. MAZDA IS MY CAR CHOICE FROM NOW ON!!

Rod Paul

Awesome crew

W. P.

I bought my car here. I can't say that coming back for service that I've experienced good/ friendly service. I'd rate it as good as a visit to a Walmart garage. The clerk's aren't friendly, they take their time returning calls, and their service work is expensive. You feel like your bothering them.

Schway

Amazing staff! Willing to go the extra mile to help out. These people are amazing and I would recommend them to anyone.

Flor De Bregel

Have been a customer since 2006; the Sales and Service personnel are the best in the City! We keep coming back for more. Thanks King Mazda!

Craig Sullivan

Service here was great! Sales reps were incredibly helpful with all questions and making sure that I was satisfied with my purchase.

Terry Monaghan

Servicing always prompt and on time . Staff are great at customer service .

Heather Machum

Service is wonderful.

shawn

Just want to thank the guys at king mazda with the purchase of my brand new cx5 gt. Great vehicle, beauty of an interior and a blast to drive. An extra special shout out to the mazda man, Jason Sharkey with helping me in the purchase of the vehicle. His great service and no pressure approach made my decision even easier!

Richard lee Lee richard

Great bunch of people here

peaceserenity1

I always have a great experience with Mazda. Adam knows me by name when i walk in and takes great care to make sure Im informed of whats gappening with my car

Adam Holly

Purchased a 2018 Mazda 3 Sport at the end of January. King was the last stop of the day for me, as I had looked at several vehicles. Was introduced to Jay, and the rest was history. Great car, great sales rep, and an overall great experience. Would buy again, without hesitation.

Dwayne Lingley

I would suggest anyone in the market for a car contact Patrick Quigg at King Mazda. You can tell he takes great pride in making the car buying experience as pleasurable for the customer as possible. Also Amada who took care of the financing was incredible to deal with. I highly recommend both of these individuals.

Edith Tippett

Had a problem with a previous used vehicle purchase, they worked with me to find a car I actually liked.

Kelly Wood

We had an awesome experience. The staff were all very knowledgeable, friendly and helpful. This is our first new car and Peggy was superb! We are loving our new Mazda CX-9! Go to King Mazda you won't be disappointed!

Bruce Fraser

Great service

Lori Burns

Just bought a car here. Service was great. Sales manager Mark Parks and his sales and finacing team were very friendly and helpful. Im happy so far with my purchase. It was a good overall experience. And in the end i believe i left with the right car for me.

Dustin J-M

Mazda recently took care of things for my car that truthfully wasn't their responsibility but they did it anyways and because of that I will be a return customer.

knoxy creations

I called about a recall and they got me in the next day and was gonna be a hour wait for it to be done. Was done in less time and they helped me find a part number for a relay that helped me find one thank you

Greta Lynn Drapeau

Quick and friendly service

Chelsea Stewart

King Mazda has been amazing to me! This is the 3rd vehicle I have purchased from the dealership over the past 6 years and it most definitely won't be the last time I buy from them. Everything was clearly explained out to me on every purchase, but I really felt I was treated extra special this last purchase. It was my very first new car purchase! I bought a 2016 Mazda CX-5 and it's amazing! The drive is fabulous, the fuel economy is out of this world (it's better than my 2010 Mazda 6 was!) and the warranties I have make me feel so relieved. I don't need to worry about anything. I just wanted to say thank you to everyone who helped me Bev, Dwight, Mike, Amanda, you guys have earned a customer for life!! Keep up the great work!

Gerry Shephard

Good first visit, used vehicle had more features than expected

Heather Gallagher

Pricey for basic maintenance but wonderful to purchase a car from

Rob Richard

Hey I just bought a Mazda 3 of Jason and he went out and beyond to make my purchase and visit awesome .. i couldnt be any more happier thanks jay your the best!!

Kim Killam Brown

Pleasant to deal with

Bobby Keech

Great staff, great advice and great service! Thank you April for all your help in my journey. My new Mazda 3 is AWSOME!

Noah Whitehouse-LeBlanc

Had an issue come up on my only 4 month old Used Vehicle, was advised to speak with the GM, Mark Parks. Not only was the Sales Manager very open and friendly, he got straight to business with me, noted my concerns, broke down the jargon behind the issue and supplied me with an answer that had me leaving with a smile. An overall fantastic experience in a clean and inviting environment. Thanks to the folks in service for noting my issue so it was brought to my attention by the staff at the desk and to the Sales Manager Mark for having an instant solution.

gerald guitard

Great service

Joshua Morris

Great service department. Sales team is friendly to a fault. Will go to another Mazda for my next car just because they don’t make you feel like a priority. Gotta know what you want with these people or they put your sale on the back burner and forget you. Very nice location I must say.

Brad Irvine

Very knowledgeable sales staff! Patrick Quigg was able to answer all my questions.

Shane Michaud

I never write reviews but I feel this time I must. My experience at King Mazda was nothing short of phenomenal. Dealing with Jason Sharkey and Mark Parks was honestly the best experience I've had purchasing a car. I never felt pressured at any time during the deal. They went out of their way to ensure I was a happy customer. I would recommend them to anyone.

Michelle Vest

I was in for oil change and brake service maintenance special this time, and like always, great service from the team! I love the new website for booking online, and it's so easy to communicate by text to confirm everything with the appointment. I've been coming here since I bought my car 2.5 years ago, and have never had a bad experience!

Zongrui Liu

This location has very decent products, but also have a bad sale team. We had test drive 3 times, and they even didn’t want to give us the quotation. They might think they are our bosses , add very expensive add-ones to our quotation without telling to us in advance, push us to buy the car.

Chris Kenney

I have purchased/leased 4 new cars from this dealership in last 10 years. The service I get from this dealership, from both sales and service departments is the primary reason for returning time and time again.

Ian Webster

Awesome

nadeau 15

Expensive service !

Heather Nurse

I’m a new driver, I went into Mazda to look around, see what my options were.. Jay was very enthusiastic and excited to get me into my first car.. Mike made sure I was very well taken care of and comfortable in my decision, I honestly don’t think I would ever buy from anywhere else. I got an amazing deal on a newer car that I thought would be so far out of my reach. These guys make an amazing team and I couldn’t be happier with my decision! I will be sending everyone their way! Thank you so much for making this whole deal easier then I would have ever expected.

Amanda Crandlemere

Awesome place to go! Love the service and the people.

Ashley McIntyre

Very good experience!

Rosel 688198

2016 CX-5 is awesome! Looking forward to see CX-3

Eric Whittaker

Friendly Service Advisors, take care of you and your car needs.

Michelle Dougan

Absolutely love my 2016 Mazda3, the fuel efficiency is incredible. Everyone at the dealership was more than willing to assist, they were very fast to respond to any questions that I had. I loved that during the test drive I was shown what is under the hood and had the aerodynamics of the car explained to me, they were the only dealership to show us the engine and explain what makes the Mazda3 so great other than its beautiful design and interior. I was always a Toyota owner and will now be switching to Mazda for all of my future vehicles. Huge thank you to all that helped me, April, Joe and Amanda you made my buying experience a great one.

Liam Kettlewell

Went in for an oil change and they called halfway through saying my control arm bushings were separating and I "should change them now while the car is on the lift. It'll be easier!" etc. Billed me at $1000+. Took my car to KV Auto and they quoted me $400 for the same procedure. To top it all off, KV Auto told me my bushings were totally fine! First and last time customer at this dealership.

Beverley MacKenzie

Great experience, great people, great service. Thanks to Patrick and Amanda my first brand new car purchase was flawless. Thank you so much for your patience and professionalism. Also thank you to Sasha in Parts for ensuring all of my accessories, several lol, were all installed prior to delivery. ???? In love with my 2021 3 Sport ???? Zoom Zoom ????

natalie cossaboon

April, Chris just had his first MVI since purchasing his Mazda 3, it's been a great car, we were pleasantly surprised all the car needed was windshield wipers. That you so much for being honest with us about the condition of the car when we bought it. It sure is nice to be able to trust the dealership when purchasing a car. Good job April!!!!!! A+ to you. I recommend anyone wanting a used vehicle to go see April, she's amazing.!!!!!