Reviews of Fredericton Mitsubishi (Car Concessionaire)

Chris

Amazing place to purchase a car! I recommend speaking to James Morland. He is extremely proficient and was able to find me the best deal possible. He is as well a very kind hearted man, as well as extremely honest. Best person and place in NB and possibly all of canada to purchase or trade in a vehicle.

Mr B

Always great to deal with. Friendly staff and the service department is very helpful and take good care of you. **Second service visit there*** Dealing with the service staff there is amazing, the staff helps you out and make sure you feel like their #1 priority.

Sabrina Smith

While I absolutely love the Mitsubishi vehicle we have, we will NOT be buying another. While negotiating on the price of a vehicle over the phone the sales manager hung up on us, acting like a petulant child. Worst customer service I have EVER had. If I could put less than 1 star I would!

Leuwww

I had never had a good experience buying cars. There's lots of shady people in the industry who truly don't give a crap about you after you buy the car. Fredericton Mitsubishi is not one of those places. Right from the word go i was treated with nothing but respect. That came from the salespeople, service staff, and even the owner. They listened to exactly what i wanted and they found it for me in my price range. They had no problems letting me take the car on a long test drive to have my mechanic check it out. The back room deal someone else mentioned....I didn't see or get that impression. I was able to talk to whomever i wanted along the way. As for someone saying "Tim plays a numbers game", Well, i for one am glad he does. I went in with nothing for credit and at first i was given a high interest rate and 6 years on a used car. He told me he'd work on it and he did. He got the loan down by 10k and 3 less years with another lender. I was happy with the deal i got. It will help with my credit. After a few days of having the vehicle, I noticed my blinker wasn't shutting off when i made a turn. After going through the service department they fixed it no questions asked, and still i was treated with respect. My next car will be with them. I'd recommend them.

Holly Edney

I can't say enough good things about everyone at Fredericton Mitsubishi. The service and attention they've given me over the past week was nothing short of awesome. Lori was beyond helpful when it came to showing me different vehicles and Tim made the financing process easy and stress free. Even when the showroom was busy, the rest of the sales staff made sure I felt looked after. This car buying experience it couldn't have been any better! Thanks again to all of you!

Tasha Gallant

I highly recommend Fredericton Mitsubishi in your next vehicle purchase. Austin Kitchen helped us throughout the whole process. Took his time explaining every feature and made the whole process stress free. Will definitely be back in future vehicle purchases.

Mike Thiessen

They work hard to sell you a car. They convinced me to buy a car with a few minor touch ups in the contract. It took a month to get the car in after the sale, according to the sales person the owner didn't think it was a priority. After they finally took the car to get the repairs, 2 things were not done....according to the sales person the service staff didn't have the skills to get a scratch out....they tried their best but couldn't do it(it looks the same they didn't try) Now the sales manager and sales person are ignoring my emails....with a owner ,sales and service staff like this be very careful.....I will be telling everyone to stay away from this dealership.

Krista Woodcock

Sales team was great, answered my endless questions, honest with information, quick to get everything done. However there a few minor issues with my new to me vehicle that should have been noticed when dealership inspected vehicle, once pointed out they where quick to get things fixed. Would purchase from them again in the future.

STOMATHELETE

I bought a pre-owned car from James, and it was a fantastic experience! Very happy with my purchase!

Michael Basque

James was the most knowledgeable salesperson I've ever met. I genuinely felt like he knew what was best for me. I would highly reccomend him to anyone in the area.

Eric Levesque

Excellent service! I bought a 2019 Outlander PHEV and they delivered it directly to my home in Moncton! I would have no problem recommending Fredericton Mitsubishi. Austin the sales rep took the time to explain the vehicle upon delivery and went through the vehicle options. Thanks again for the excellent service!

Chandra Harris

My previous vehicle was written off and I was in desperate need of a new one since I live in Geary and work in Fredericton. They were able to find me my new dream vehicle, the 22 Outlander. They were able to get me in one fairly quickly, …

MoCo downtown

You ever find that if you're the kind of person that doesn't know much about vehicles, that when you go to a repair shop or a dealership you are kind of looked down on? Condescended to? As if you should know as much about your car as the experts you are bringing your vehicle to, kind of silly if you think about it. Happens all the time. Not here. Not at Fredericton Mitsubishi. I bought my truck here a year and half ago. I said I wanted a base model. Something I could use at work and drive into the woods, and that's exactly what they found me. Didn't try to to up sell me on something I didn't need just to make a sale. Brought the truck in a couple of days ago for an oil change. They noticed that my MVI was expired. Had to get that done. Found some things wrong that needed to be fixed that carried a hefty price tag. But one of their employees, Blake, decided to dig a little deeper and found that my warranty covered the majority of the work. Saved me a pile of money. Didn't have to do that, I was prepared to pay and wouldn't have known either way. That's customer service. That's attention to detail. That's caring. I can't recommend this place enough. If you're looking for a vehicle and want a place that takes it slow and explains everything to you, never puts the gears to you. Come here. You'll find what you're looking for

Frank W. McLaughlin

100 percent satisfied with this dealership. They have been prompt, courteous, and go the extra mile.

Michael Kuehne

I have been coming here for 1.5 years now after moving from Toronto and am very impressed by the service I receive. The service centre staff are always friendly both over the phone and in person, and their shuttle service driver is maybe the friendliest person I’ve ever met in that position.

Deanna Duncan

I had a great stress free experience!!! Jake Black and help me from beginning to end and did an amazing job. I was so nervous and had no idea what kind of vehicle I was looking for!!! Jake is a great guy down there I would recommend 100% go down they will get you the best deals and take care of everything. Thank you so much!!!! I am beyond thrilled with my new car!!!!!!!!!!!! Best place to go!!!!!

Graham Neill

Performed a major repair in time. Very friendly. There is a reason that this Mitsubishi dealer has a really high percentage of cars on the road...I'd say maybe 1 in 10 which is unheard of in other cities. It's a shame as Mitsubishi makes great reliable vehicles.

Ali Anningson

This is the fourth car that I have bought at a dealership and this was by far the best experience I have ever had. The product is obviously excellent and the prices are the lowest in town. But it was the amazing customer service that won us over. Immediately, a sales associate came and helped us. She wasn't pushy and really listened to what it was we wanted. Financing was wonderful to deal with as well. Even though we came on the weekend and banks were closed, he worked fast to get us on the road first thing Monday. Save yourself a lot of hassle and just go here first.

Daniel Correia

Despite not buying a car from the dealership, the sales rep I spoke to was one of the best people I've ever had the pleasure of working with. James Morland listened to my concerns, answered my questions and was upfront and honest when he didn't have an answer for me. There is no beating around the bush with this guy. If you are in the market for a new or used car and want to skip the song and dance, ask for James.

J C

Purchased a Honda CRV from Austin Kitchen. Service from Austin was impeccable. Great experience. In fact, 2 weeks after I purchased the CRV he called me to let me know there were winter tires that came with it that they had found in the back and had forgotten to include...They were on rims and practically brand new. He didn't have to do this and it shows just how honest he is.

Harpreet Singh Kohli

James at Fredericton Mitsubishi provided me with excellent service. My wife and I are looking for our first family car in Canada. James showed us good options and he came specially to pick us to get the test drive done for vehicles. He is honest and straightforward in his communication towards customers. Though right now we have hold our decision to buy to next year but we were super happy with the service. Mitsubishi staff in general is very helpful and approachable.

Marie-Gisele Lambert

Great dealership. Friendly & courteous. Lori is a very personable saleswoman. Happy with purchase!

The Ridley's

Fredericton's best used and new car dealer, very friendly staff, awesome and knowledgable, they wanted what was best for my needs and took time to make sure I got the right vehicle. Great team from Matt (sales) Tim (finance) and Chelsea (service). I got exactly what I needed at the right price. Thanks Dave & Aubrey for the great experience.

Lee Cook

Very helpful and great customer service from Austin and Luke. They made the experience of purchasing a vehicle quick, easy and straight forward. They made it a stress free process of bringing my vehicle to North sydney, NS free of charge. Thanks again guys.

Marlene Nielsen

To this point I have had a very positive experience with this company. I was impressed with James Morland and the care he took to ensure that I was clear regarding the process and knew what was necessary in order to make an informed decision. He was polite and kind and allowed me all the time I needed. He also came to my house and personally delivered a document which had just become available. Thank you James. I am happy to have the opportunity to share my story.

Jay Mor

What to say about Fredericton Mitsubishi mmmhh well...just what an awesome service they've given me twice. You ask, they acknowledge and give you the truth about any circumstances. I recommend strongly purchasing vehicles with them as I went to a few car dealers and they couldn't do anything for me but, for the second time in 2 years, Fredericton Mitsubishi when all out and they succeeded. I have now in my hands, the keys to a brand new 2019 Mitsubishi Outlander Black Edition and it is awesome! Again, 2 big thumbs up to them! And a special thanks to my sales consultant Mr. Austin Kitchen

Eden Mack

I want to say a big thank you to the team at Mitsubishi Fredericton! We had a garage fire a few months ago and unfortunately both of our vehicles were in the garage, including our drivers licences. During the pandemic, service New Brunswick would not issue any licences so we could not get our rental vehicle. We were stuck out in rural NB, I was 36 weeks pregnant and we didn’t have a vehicle. It was a nightmare. I found a vehicle on the Mitsubishi website and contacted the dealership. They were able to do everything over the phone and online. They were also able to drop the vehicle off to me, respecting physical distance the entire time. It was a very smooth and stress free process. I’m very grateful for all of their help!

Alex Todd

I have bought many vehicles in my life and I can tell you that this dealership does it the right way. Everyone was an absolute pleasure to deal with and did their job well. Would highly recommend.

Catherine Power

My experience with my first ever Mitsubishi purchase was good! The team is friendly. Lori was patient and attentive and Luke made the transaction painless :)

The Rev. Stratton Phillips

Car shopped here early in the year. Although I didn't makr a purchase - the staff here are excellent and the salesman jumped through hoops to try and get me the best deal. I felt very informed on my options and by no means felt pressured into making a purchase. They have a nice selection of vehicles - I highly recommend putting this lot on your car shopping tour.

Kristie Moore

James Morland at Fredericton Mitsubishi was fantastic!! From start to finish, the process was seamless!! I went and chatted with James Saturday afternoon and by Tuesday I was driving my new 2019 RVR!!! Just in time for the winter weather started!! Loving the all wheel drive, and extra space!!! Thanks so much James! And the team at Fredericton Mitsubishi

Debbie Griffiths

Very efficient sales staff! Very professional and a smooth transaction! Very happy with our purchase! Derek Conn was the sales representative and we were impressed by his attentiveness, knowledge and helpful information! We will recommend this dealership to anybody looking to buy a vehicle!

Lauren Georgiou

James Morland is always a pleasure to deal with. Always nice and friendly. He goes above and beyond to make sure your experience is a positive one!

Brent Roy

Austin helped us find a vehicle that suited our needs. He was knowledgeable, polite and friendly and not at all pushy. He was a pleasure to deal with.

Benoit Poudrier

I bought a 2013 Lancer Ralliart back in November 2015. The sales person wasn’t the brightest and really didn’t know much about the car. I had done my research, knew what I wanted, and was thrilled that they had a used one up for sale, so I didn’t let the lack of knowledge stop me from going through with the purchase. Although I never did get the spare key he said he would get for me… I kept getting my car serviced at Mitsubishi as I figured it was the best way to make sure any warranty problems would be dealt with, if any were found. I had gotten an extended warranty to be safe. Earlier this year in May, while travelling to the US, my fan belt ripped halfway across. Thankfully it didn’t snap and I was able to get it to a Midas nearby and get it fixed. It ended up costing me around $500 US. Now there was one thing on the bill that I needed to fix and knew that was on me, but when I called Mitsubishi to know if the fan belt problem should be covered under warranty, I was instantly met with denial and told my warranty had expired before even looking up my details… I did not expect the lack of professionalism nor the lack of respect. The fact that you won’t even look into my problems and sent me off to some sort of “claims” department, or whatever it was that you called it. I’m guessing that you simply swept this under the rug hoping I would go away. I waited patiently to see if anything would happen, but nothing has so far. Having an amazing warranty package means nothing if you won’t honour it, or even look into issues your customers are facing. You know nothing of the personal issues they are dealing with. Or how much it means, to them, for you to own up to your end of the deal. I can’t recommend anyone buy a car here. No matter how amazing I hear some of your sales staff is. Your service is lacking, your commitment seems misplaced and if you just want to get people into a car and call it quits, I can’t see this business succeeding in the long run.

Regan Worden

James provided amazing customer service throughout the process of me buying my first car. I was in a rush to complete everything quickly and he was able to provide quick answers to all of my questions and made sure that I was able to get on the road ASAP. I am super grateful to him and the rest of the Fredericton Mitsubishi staff for making buying a new car, a seamless experience.

Marg Macarthur

I recently bought a 2019 Nissan Micra from Mitsubishi and Austin Kitchen was the Sales Consultant. I was certainly impressed with the service I received from Austin. He was very professional, a wonderful personality and as a senior, I felt that he showed me the utmost respect. He is certainly an asset to your company. Overall, everyone I had dealt with the day of my purchase, I was very pleased with the service from everyone and would not hesitate to recommend Fredericton Mitsubishi!

Chris Mackenzie

Thank you to Fredericton Mitsubishi for going the mile and working so hard to help my wife and I replace our Dodge Cailber with a beauty of a Hyundai Tucson! Honestly it is the best dealership we have ever dealt with, no pressure, they give you space when asked and they work so hard for your business. So different then other dealerships we have been at, where you can tell they are commission driven as they are so pushy. Not at all the case here. If you are looking for a new rig, I definitely recommend going to talk to sales rep Lyle Robichaid, sales manager Rae Tretiak, financial service manager Brandon Smith or anybody there, as they are all easy to get a long with and ready to help.

Dani Warren

Ordinarily I do NOT do reviews. However I feel like it is necessary to do so this time. As a first time car buyer I had gone into Fredericton Mitsubishi expecting to be well informed by the staff and lead through this already stressful experience step by step, this was not the case. I had gone to look at a specific vehicle, a 2015 Lancer, and took it for a test drive. After my test drive Rick proceeded to take me back to his cubical at which point I thought we would be talking about my options and seeing what could be expected roughly for financing, extras, etc. Again this was not the case, he ended up sending me to talk to Trevor about finances (or so I was told), while Rick was supposably pricing me up a 2017 lancer to compare (obviously i wasn't intending to purchase at that exact moment). Without my knowledge I was about to BUY a car, and I had literally no idea what was going on until Trevor asked if I was for sure buying before he put my finances through. We eventually got that part cleared up, after Rick got pulled into Trevor's office. I did end up purchasing the vehicle even against my better judgement. I ONLY purchased the car because it was what i wanted and I needed it for school this fall. I already knew I couldn't find a similar car at another dealer as I had been watching dealerships for months prior to this. I bought it on a Friday so it wasn't going to be ready until the following Monday (as it had to be detailed and my vent shades and sun roof shade had to be installed). When I received my car on Monday, it was missing my add ons. It took almost until Friday to speak with someone in service about getting them installed. When I went to get them installed yesterday, I sat there for an hour only to find out they ONLY installed my vent shades. I had to wait extra time for the sunroof shade to be installed because they had no knowledge that it was suppose to be installed. Lastly upon buying the car in August I was charged a fee of $250 to hold it for the weekend until it could be delivered on Monday. I had to call on 3 separate occasions to get that money returned to me, which was suppose to be returned once I received the car. I had only received $200 of it after the second phone call and am hoping that the rest shows up on my visa in a couple days after calling them again today. It has just be one thing about another with Fredericton Mitsubishi. I defiantly did not appreciate their pushiness nor their disorganization. Seems to me like Rick thought he found an easy target which he tried to basically manipulate to buy a car with out her knowledge because she was "clueless", well I saw through it. That being said I will be taking my business elsewhere from here on out, I would rather drive to Moncton or Saint John to have my services done then EVER go back here again.

Ashley Robinson

James at Fredericton Mitsubishi provided me with excellent service. Alongside the whole team at Mitsubishi, my overall first experience at this dealership was nothing short of amazing. As a first time car buyer I was very nervous but they got rid of those nerves completely! And my delivery process ran seamlessly. Highly recommend James & his expertise in making your purchase for your first car (or any car)! Thank you Fredericton Mitsubishi for my RVR GT! It's the perfect vehicle!

Wayne Moran

Had a very pleasant experience at Fredericton Mitsubishi. Chris Munn was very helpful, provided all the information on the car we were interested in and researched any additional info we requested. Our purchase of our new vehicle with Chris, made what can be very stressful, an easy and stress free experience.

Eric Tucker

James found me the car I was looking for at a price that I could afford. He was very professional, polite, and knowledgeable and provided me with all the help I needed to make a great decision. I could not be happier with the car and with James and the other members of the team that completed the transaction. I would 100% recommend James and Fredericton Mitsubishi.

Rick Paul

Great car. Staff was very friendly and very helpful. Purchased a new RVR Se. They worked hard to meet our requests. So far. Very satisfied.

Tim Worthen

Great staff! I went in to view a few SUVs and NO pressure! I didn't buy anything yet but I'll return to finish my research. This place is top of my list.

Mel O

Wonderful customer service from the moment I walked into your dealership. James was happy to answer all of my questions, gave me wonderful suggestions and he was more than happy to show me different options within my budget. I definitely would recommend James at Fredericton Mitsubishi for your future vehicle purchases.

Amanda Driscoll

My experience at Fredericton Mitsubishi was outstanding, I could not have been more pleased with the No pressure, didn't feel rushed attitude from the staff. They were very attentive to my needs, no games, and most of all very quick and clear communication with me. The Salesperson went above and beyond for me. This I am very thankful for.

Michael Abalos

James Mooreland was awesome! He knew exactly how to help me and my family chose the right vehicle and kept it well within our budget! This was the easiest, fastest car buying experience of my life! I will be sending all my friends and family to James. Thank you James again for the wonderful experience and going above and beyond!!!

Danielle Bernard

Bought my car from Rallye motors and they helped me as if I bought my car from them they were extremely helpful answering all my questions. I will hands down take a drive down to get all my service done by them. It might be a little drive but it is well worth it for the excellent customer service you get. Would tell all my friends to come here as well.

Kyle Payne

Brought my Lancer here twice for repairs. The first time, the service department offered to stay after closing to wait for me to drop my car off. The second time, I had to bring it in to fix my window. I got here an hour before closing, and they were able to bring in my car to check it out, and sure enough was able to fix it before closing. I was going to just leave it here overnight but they saved me the trip and helped a lot. Customer service is great here, and I recommend them for sure.

Shanyn

If you are looking to purchase a new vehicle, I highly recommend that you go and talk to Austin Kitchen in Sales at Fredericton Mitsubishi! While recently purchasing my new vehicle, Austin went above and beyond to ensure that I was satisfied. He was patient, informative and most importantly honest. Thanks Austin for your amazing service!

Brittany DeCoffe

Bought my first "new to me" car at Fredericton Mitsubishi yesterday! The entire purchasing process was so easy and worry-free. Lori was extremely helpful and did not pressure me to make a purchase. The Finance Manager, Trevor, gave me all of the information I needed and I was in and out of the office with my new vehicle within an hour. Couldn't be happier with my vehicle! Thanks so much!

James Oliver

This is the best dealership my wife and I have come across. We have been trying for 3 years to trade in her car and finally did thanks to the team and Luke. You guys made my wife very very happy. We will be back again!!! THANK YOU FROM OUR FAMILY TO YOURS!

Pierrette Doiron

From the moment we met James and after I purchased my suv he made us feel like family! He is extremely knowledgeable in vehicles, answered all my questions and displayed great professionalism!! He even got balloons for to celebrate my very first brand new vehicle!!

Sarah Cody

If Google would allow me to put less than 1 Star I would. I just purchased my first vehicle from this dealership and thankfully know my own way around cars or would have been left on the side of the road with no coolant in my car .. Below are some of the issues I incountered today; 1. The car was promised to be ready and waiting for me to go after signing the needed paperwork. 2. After waiting over an hour for it to be detailed and the "inspection" to be done. I was given a car that still required fluids, gas and still to the minute has a broken dome light. 3. Car was promised to be filled of gas prior to me leaving the lot. I had to wait for an associate who was out cleaning vehicles to go fill it prior to me leaving. 4. Car had ZERO windshield wash fluid. Which is weird to me, I thought 170 point inspections would include fluids. 5. The coolant in the car was also down and thankfully I was smart enough to check my own fluids and demand another mechanic come out and look at it. 6. Never spoke with one sales associate consistently. Got the run around and ended up dealing with several associates that told me several different things. 7. Had to remind the associate I did deal with to refund my deposit (or I would have left without getting back my hold I put on the car) I could continue but at this point I'm sure I've stressed my point enough. If you are a first time car buyer I would STRONGLY RECOMMEND staying AWAY from this dealership. Car buying is supposed to be stress and worry free. This dealership will actually just stress you out and cause worry.

Nicole Kearns

Great experience, James found what I wanted right away and got a bank to make the payments were I could afford. He even made sure I could come get my used Lancer the next day !! …

Ethan Pang

James treats clients with the upmost respect. He was very helpful and knowledgeable of all of the vehicles he sells. James helped me to choose the vehicle that best suited my needs. I will highly recommend anyone looking to purchase a vehicle from James.

Claude Fay

Would'nt recommend bought a 2012 hyunday santa fe from them paid 18,000.00 cash. Bought the rust unit package and they will not fixed the rust spot keep finding excuses.

andrewbockmaster1981

I have been a customer of Fredericton Mitsubishi for awhile now and I can say I just dealt with sales rep Austin. He is a FANTASTIC sales rep. He truly cares for his customers and shows that time and time again. I highly say to anyone that is looking for a new or used vehicle in the future please go in or call and ask for Austin 10 out of 10.

Natasha Robertson

I dealt with Mark James and Luke while purchasing a truck. They arranged to have it brought from Fredericton to Moncton, twice!! Very professional and easy to deal with. Responded quickly to any questions or concerns. Fantastic service and I would highly recommend them. Thanks guys.

Lisa Hanson Ouellette

Austin Kitchen is fantastic! He helped us better understand the Outlander PHEV (plug-in hybrid electric vehicle) and ran us through many tips when we purchased ours in December 2018. He is keen to learn more about the products he sells and offers valuable information on all options. He is friendly, honest, and highly recommended!

Teoh Wai Shek

Austin Kitchen is an awesome sales man. He helped me in selected the best car that suits my needs and price range. He made my purchase easy, convenient and I got the car I need faster than I expect. He is friendly, provide an excellent customer experience, funny and doing business with him is awesome.

Jason Legoff

Sales team is horrible!!! Supposed to have a full tank of gas. They end up putting $20 in the tank. Make sure when you buy from here that the car is certified. As the 7 day test drive only applies to certifed. Bought a car next day had engine problems. Went to see the sales manager which apartently is NOT allowed to do anything without the salesmen. This all happened on a Friday. Would NOT give me a rental until Monday when it Would be looked at by service. They then tell me it's as is!!! So apparently I was supposed to fix the car myself. Thanks to the only person who actually has proper customer service, the service manager Matthew Mcintyre for fixing my car without question and offered me a free rental.

unvascorriendo

Unfortunately my experience was disappointing. They are not up front on the price and cost of their vehicles. In a private meeting they'll concoct a single monthly payment but they won't break down where that number came from. Additionally, they'll force you on taking the finance with them and they'll inflate the vehicle value if you try to find other options.

Nury Lopez

Friendly staff and help full got a great car deal? I got 150 Days no Payment!!

Greg Bush

I recently purchased a used truck from Fredericton Mitsubishi. I was lucky to have Austin Kitchen help me to find a truck that suited my needs. I originally contacted Austin because I was interested in a Truck on your used car lot.This vehicle had almost every feature I was interested in but I was sort of on the fence about the purchase. Austin knew that there was some features I wanted(heated seats/leather) plus some other features. Austin located a truck for me in Saint John and had it driven up to Fredericton. This truck had everything I was looking for even the colour I wanted. Austin was very patient with me and my wife and made this potentially stressful experience easy. I'm very happy with the service provided and Austin is very good at explaining things and educating clients about vehicle purchases and the features of my new truck. If not for Austin I would have gone to another dealer and maybe not get what I really wanted. I'm happy with my truck and purchasing process was great!

Zach Leblanc

I’m stoked on my new 2019 Mitsubishi rvr black edition, but unfortunately I did not buy it here. Since I’m young I was treated like I didn’t know how to buy a car, you guys offered me a 6.9 interest rate and would only offer me $400 off of …

Akarsh Pai

Absolutely excellent customer service from these guys. Austin was extremely fast getting back to me with details on one of the cars I was interested in. He also had a detailed service report for me when I came to test drive it. Not pushy along with friendly and patient service gives this dealership a 5 star rating. Didn't end up buying from them but the purchase I made from their same dealer group was great.

Tracy Seelye

Buying a new vehicle during the pandemic wasn't the best idea I've had. However the entire team at Fredericton Mitsubishi was terrific. I worked with several of the Mitsu team during my transaction. James Morland was fantastic. He explained everything in great detail and was very patient. A true professional, and definitely contributed the the legendary customer service I received. I would not hesitate in recommending James to assist with purchasing a vehicle.

Kylie Baker

James was excellent with his customer service. Helped me and my family with all the questions we had. James really supported me in selecting and purchasing a vehicle. I will highly recommend James to all of my family and friends!

Sarah Patterson

We had 360 service at Fredericton Mitsubishi! I traded in my 2015 RVR for a 2020 Outlander. James definitely got us into the right vehicle for our little family and BIG dog! There are so many amazing features in this vehicle and I would 100% recommend test driving one... but caution, you will probably leave with it like I did!

Sarah Barnes

I have a bought a couple cars from other dealerships and this dealership is far superior to others. Staff were incredibly helpful and went above and beyond to help us purchase a vehicle that suited our needs. 5 star rating! Thank you!

Amanda Caverhill

I got a car in june. It has been a smooth and efficient ride ever since. It fits my life perfectly. James and Luke were amazing to work with.

Karen Narvey

I would like to thank the Mitsubishi Team, Austin, Jesse, and Luke in making my car purchase a bit easier. Without their guidance, patience and knowledge of the cars, the test drives to get the feel of the vehicle made it a lot easier for me to make the right decision for myself. Thanks Austin, you are a very kind, patient and friendly guy who made my experience purchasing a vehicle a good one. Happy owner of a Rav4! Thank you all!

Nen Bertrand

I bought a car there and my girlfriend did too. Really bad services, a brand new car with a dead battery in it, a broken bumper just by driving on the road, no warranty for that, they ask 1 500.00$ for a bumper, they want you to pay to do the check up to tell you that the battery is dead which we already know. I had an experience with Chrysler dealerships before and they are much more better. I would say minus five stars for this place don not go there. You call and leave a message, they won't answer back. When you sit there and wait you can listen to the phone ringing and you'll see the employees chatting or walking by like no phone ringing. If I could sell back the car for the price I paid I would do it

Steph

Recently purchased a vehicle from this dealership through Riley and I was very happy with the whole experience. Customer service, pricing and friendliness are definitely the best in Fredericton. I will be recommending from now on.

Kelly Constantine

Needed some paint repaired on my RVR and it was under warranty. Kevin in the service department made all the arrangements for me and made the whole process go very smooth. I just received my RVR back and it looks great. I am very happy with the service department at Fredericton Mitsubishi and always receive great service there. Kevin in particular went the extra mile on this one and I am very happy!!! Thank you!

Eric Larsen

Went shopping for a second vehicle and out of all the salesman we dealt with at the different dealerships we looked at Austin Kitchen at Mitsubishi was by far the best. Austin was very knowledgeable and helpful did not try to pressure us at all, which we felt at some other dealers. We ended up getting a vehicle from him and we couldn't be happier. Would definitely recommend Mitsubishi and Austin to anyone looking to buy a vehicle.

alexandra croteau

Excellent service. Very welcoming atmosphere. Everyone is very friendly there. My toddler was running around and no one seemed bothered by it they took the time to talk with him and even gave him a teddy bear! Brian took good care of us. He took the time to listen and answer our questions without making us feel like we we're asking too many. He definitely made our experience a better and easy one. We loved our experience so much that we came back to buy a second vehicle. Definitely recommend if you not only want a good vehicle but amazing service.

Frank Robichaud

I was very lucky to deal with Austin when I bough my Outlander. He help us out at the end of process to make sure everything when smoothed and he made sure I got what I wanted.

Devin Boucher

I would recommend this dealer to anyone i had a great experience with sales and financing departments and got a beautiful jeep. And then after a little bit some things went wrong with it and the service department took it in and fixed all the things wrong even though they didnt really need to. They did it to make me happy. Because of this i will tell everyone looking for a car to go to this dealer. A1 all around!!!

Rakshith Rajan

Well.. during this uncertain times and being a new immigrating to Canada, I wanted to buy a car but ended up liking a car with Fredricton Mitsubishi from another province. I literally purchased my car online from United States. They sent detailed videos of the car, took care of the paper work. Luke and Jake were wonderful to work with. Answered all my questions timely and ensured the car was shipped to Quebec. Was a very good experience !

marg daken

My husband and I decided that I needed a vehicle . I had no idea about what I wanted . We found one at Fredericton Mitsubishi. A 2016 Chrysler 200 ! We went in on Monday afternoon , we met with a young gentleman , Lyle Robichaud , he was very nice and knowledgeable . We could not believe how fast and efficient the staff at Fredericton Mitsubishi are . I would highly recommend them to anyone . There is a feeling of friendship and family there . Lyle Ribichaud , remember that name cause he's going "places" selling cars !!

Melissa Mallory

My husband and i just recently bought a vwchile from here the service was amazing couldnt have expected anything better. Rick Brewer was very helpful with what we needed. Would defiantly recommend buying a car here.

Virginia

Worse service in the business. My son has been getting a run around for over 3 weeks when his back passenger side window exploded. Apparently this is not a safety concern. The one that does not roll up and down. He was supposed to get a call back from the service department and after waiting 2 weeks with still no call back or no one to answer any questions he finally found out the warranty does not cover it. They then finally ordered in the glass and made an appointment to have it installed only to have the glass not come in. The manager has lots of apologies but no solutions. Worse service in the business.

Matt Fahringer

Had a great experience with everyone at Mitsubishi! Bought my certified used vehicle just over a month ago from Lyle, had an issue and it was taken care of and taken seriously immediately. They go above and beyond to make sure their customers are happy and well taken care of! Very happy with their service and professionalism!

Phil Munn

Tyler was excellent to deal with front the time I started shopping until I made my purchase.Very knowledgeable and helpful with all questions both on the product and the buying experience. All other staff were pleasant as well. shout out to Luke also thanks for the great experience guys.Highly recommend this these guys and Dealership.

Philip Thorne

Just bought a new to me 2017 Nissan Versa Note from this dealership. Quick and painless experience. Delivered the car to me in Sussex no extra charge! Special thanks to Jesse in sales and Stephanie in the office for making the purchase a great experience. Stress free! Would definitely recommend Fredericton Mitsubishi for your next auto purchase!

Laurie Spinney

Highly recommend Austin Kitchen for your next vehicle purchase. He listens to all your needs and wants in purchasing your next vehicle. Extraordinary service!!

Jeff Wilhelm

We just bought our brand new Outlander and couldn’t be happier. Tyler and Luke were extremely easy to work with and did everything they could to ensure we were happy with everything. I couldn’t say enough about how great the experience was. I highly recommend these folks if you’re shopping!

Meggscrafty

Great Service and Friendly staff! I have never had a problem getting my car in to be serviced. The salesmen are very friendly knowledgeable and very accommodating.