Reviews of Fredericton Kia (Car Concessionaire)

Ashlee Mackay

Friendly staff, great service. We take our Optima here for all oil changes and inspections. I am on my second Kia Optima definitely plan on staying with a Kia for years to come

Phil Wilson

Great service department. Always looking to minimize costs and provide value.

Tammy Ross

Never been here

Peter Keddy

Good place to purchase a vehicle. Better than most of the other dealerships in Fredericton for sales/service.

Rachel MacNally

The car itself has been great– reliable, feels safe, great on gas. No regrets. I have chosen to get all my service done through Kia also. Other than one issue which they sorted out in a very fair way, they have been very professional and helpful, and are always very friendly.

Shawn Lewis

Great staff, very friendly

Gary Hall

Very happy with our New Kia Sportage, great customer service

Jason Keeping

Friendly and quick service.

Nicole Cormier

Always fast, reliable service at Fredericton Kia.

Zombie com Killer 2

Good

Paul Cartwright

A great service department.

Abdo Ajaj

The best kia dealership

Dwight Benner

Awesome service department.

Amanda Williams

The team at KIA on Bishop Drive gives the best customer service in sales and service. We love or Rio and can't wait for a second KIA to come in to our home. Gavin Brown is one of the best. You will not be disappointed with making KIA your first choice!

Karen Robert

I'm very happy with my 2015 Kia that I bought elsewhere, but I can't believe how unprofessional the service department is here! I have needed to deal with them over a broken part in a heat box that is a manufacturing defect and they have repeatedly ignored me, lied about ordering the part, and broken scheduled appointments. It's been going on for nearly 4 months now. I have dealt with Mitsubishi, VW, and Toyota over the years with no problems, but these folks are seriously unprofessional.

Brad Kunwoo Lee

Good customer service, very kind and nice people are there.

Robert Cormier

Good service

Gavin Phillips (The Zen of Gavin)

Service center is fast and the staff is friendly. The reason I'm giving a low grade is their very questionable inspections for non-warranty parts. On a couple of occasion we were gouged to pay crazy amount for brake pads, rotors etc only to get a second opinion that nothing was wrong with the parts.

Randy Desjardins

Excellent service at a fair price.

Sue Chandler

Not pushy. Great service

MARIETTE M

KIA Fredericton is a great place to do business. Staff, Matt, salesman and Scott, Financer were amazing re clientele friendly service. Matt knew his stuff inside and out of the KIA Soul. He remained patient to my questions and was attentive to details. He was by my side from beginning to end. (I/we sealed the deal within 8 hours. No joke!). And for Scott, he delivered the same quality friendly service Fin side and was also attentive... for my worries and questions. Both delivered a professional service. Thanks chums, Mariette

Ron Adams

Great service

Meghan Forbes

Great service department! The best around ????

Tammy Munro

Great customer service!

Art Eldridge

Had a great experience as always when dealing with from kia

Chris Wintersgill

They have been great to deal with on both of our cars.

TLC

Ladies, if you are looking to buy a new car from a mansplainer you've come to the right dealership. The first thing he'll ask you is, "You understand that monthly payments on the newer bigger car are higher than they were on your older, smaller car, right?"

Nathalie L-C

5 stars all the way ! The best service Ive ever received ???? The fastest delivery for my new car ???? The most kindness people who put extra touch to your new vehicule ❤️ Thank you for my brand new Carnival 2022 ????‍????‍????‍????????????

Carter D

Kind service! Problem solvers and great atmosphere!

Dannette Rose Boomhower

Love Kia, but this franchise is lacking in time management and customer service.

Farmer John

They only care about $$$. Customer service sucks. No one answers phones.

Matthew Dunville

Always friendly! Always go above and beyond!

George Khuchua

Good service, friendly stuff

Laurel Carr

Fast, courteous service.

Justin Connors

I had a great experience with Fredericton Kia and buying my Kia Forte. Aaron made sure the right people got in touch with me and they made everything happen so I could have a great affordable payment. Thanks guys!

DARLENE Rilliet

Great dealership explain everything. Always try to give you best price and best option.

Helene B. Jean

Anyone who knows me knows I am a fanatical researcher when I purchase anything. After months of reviews and study and countless test drives across the province, we finally decided on a Kia. The stellar rise of Kia through the ranks, until reaching number 1 in the J.D. Powers ratings settled it for us. However, I can tell you that even if we really wanted a Kia we wouldn't have bought it if the dealership would have been anything but awesome. So, here is my actual review of the Kia dealership in Fredericton. The place is easily accessible, the parking lot is clean and the building is spotless. So far so good :) Next comes the part that a lot of us don't look forward to- dealing with car salespeople. I especially don't like this part because I come prepared and already know a lot about the vehicle and the company so I hate being talked-down to and placated and treated like I don't know what's best for me. We asked specifically to deal with Gavin Brown, based on multiple positive reviews, but we can say that all of the sales staff are nice as well. For us Gavin was, from start to finish, positive, professional, knowledgeable, fair, patient with all my questions, and accessible. He always replied to our emails and phone calls promptly. He made the whole process of buying our new Kia easy and pleasant. We love our new SUV. I will write another review once we deal with the service department, but I have a feeling we'll be pleased.

ANDREW FLAGAN

Great service and friendly staff. Love our Sedona.

Allen Lingenfelter

After weeks of researching online and walking all the car lots in Fredericton looking for a new vehicle I found Fredericton KIA. I was very pleased with the service that I got the moment I walked on the lot. I found the vehicle I wanted. The 2017 Sportage hit the mark. I have had it 3 weeks now and I am very impressed. Price wise I find I got more bang for the buck. What is standard on the Sportage is optional on the competition vehicles of the same model. I highly recommend that if your looking for a new vehicle you check out Fredericton KIA. You won't be disappointed.

Bruce Staples

Fast and excellent service. Very friendly staff

Debra McK

Made an appointment for a recall issue due to a notice I received a while ago but sort of ignored for awhile (my bad, i know). Asked the service department if they could look into a very minor issue at the same time - I couldn't get my licence plates off. Turns out they had already taken care of the recall issue when I had the car in for service a few months ago (yay!), and then they very happily switched out my plates for no charge! Thanks, guys - much appreciated.

julie s

Staff pressures their buyers for reviews. I was sold a vehicle that constantly breaks down and Kia won't do anything about it. I too was told that they cannot guarantee the driveability of their vehicles....? Worst mistake of my life was buying a kia.

Jeff Murch

Sales? Great experience. Service? Hope you don't need any. Misdiagnosis several times, paid out several hundred dollars, problems not fixed. Response: oh well. Will not purchase another Kia and will be selling ours as soon as I fix it, myself. Parts? Tried to purchase items and end up going to NAPA.

Jeff Robinson

Recently had a stolen catalytic converter. Thanks out to Tracee G for her understanding and excellent customer care in helping me with my problem

Gary Purves

always friendly and great service

Akarsh Pai

Pretty poor customer service - was left on read for multiple emails with one of their sales team. I'm sure they are a good team based on these reviews but I definitely had a poor experience.

Shane Skinner

Just upgraded from my 2016 Rio to the 2018 Rio. Wow. Drives smoother, quieter, and looks just as nice.

Buya Mazda

Sales department is great! Parts and service? Stay clear. Ridiculous prices and terrible customer service. I will never, ever bring any vehicle back to this shop and will warn anyone I can. Never had issues like this in the past and have bought and serviced multiple vehicles from multiple different dealerships. If I could give 0 stars I would.

WCMS GNB

Great sales team! Great service team! Great shuttle driver! Love Fredericton Kia!

Albert Martin

I have purchased 5 new vehicles from this dealership. Always treat me with respect and I have found the service to be great. I keep buying vehicles from them so I have no issues recommending them.

Clay Harrington

Went to have warranty items checked.got charged $60.00 to have them tell me my vehicle needed a 4wheel alignment,which they didnt know was done a few days prior.service Dept, C rated. If you have a Kia, take it to PortCity.they are who you can trust and believe in. Thanks To top off all of that, I now have a nice receipt for over $130. For the hub-assembly I purchased before ruining everything in the rear of my Sorento, that they stated was fine. actually,now to date have replaced 2 front+1rear wheel bearings at my expence because of this bunch of rediculous clowns! Go to Port City or Edmunston Kia folks. thanks

Alexander Sangster

Clean and we'll organised. Staff is very friendly. When I called initially to book an appointment, I was on hold for 30mins. When I finally got through was able to book an appointment in a reasonable time. What I needed serviced on my vehicle required a part to be ordered. Order was placed approximately a week ago and did not show up in time. They did not call me to warn me the part wasn't in so I drove 40mins one way to not get all of the services needed for my vehicle. The staff was so nice and answered my questions that's what brought the rating up to a 4 star.

Maggie Lyons-MacFarlane

Service department is painfully slow 3 hours for 2 minor issues. Biggest issue though was lack of communication about the process and minimal time estimates.

Sue Murch

I have bought two new Kia's from Fredericton Kia. Never had a problem except with parts and service. A few years ago, we went in to buy parts and we were told they had never had that particular problem before. About a month ago, I took my Sorento in to have someone listen to a loud whining noise. I don't believe they even took it for a test drive. They misdiagnosed it. After spending over $400.00 on parts, the problem remains. When my husband spoke to them about it, their answer was "oh well". Great customer service. NOT!! I will NEVER buy another Kia product, and I will discourage everyone who even thinks about buying one!

Marty Holmes

Very friendly and extremely helpful staff who are always willing to help in any way they can. The selection of vehicles and options for payment and trade in options are very numerous. It feels like the people aren't trying to sell you something but instead are trying to help you.

Jackie Veinott (Jacks)

Love this place.....Robert in service is the best!!! Always take my soul there!!!

Darrell /Eugenia M

Friendly and helpful service

Jamie Durnford

Excellent service department friendly atmosphere

Emily Hayward

Great service on our Sedona and Elantra. Easy to deal with.

DennisChels GoodineBaker

Awesome and quick service. In and out of there to pick up my winter tires in less than 10 minutes. ????????????

Michael venomichael@yahoo.com

Cars, Suv and more

David Sneekes

Service is always good

Jackie Veinott

Love them I've bought 2 Souls there....would love to buy a third...my favorite people is the service crew!

William Palmer

Just got a new car salemen dave was great

Dawn Gallant

Great people will go there again

Mike

If you need parts good luck, painfully slow, whatever time they tell you assume they'll be in a week or more after. Hope you don't need them to drive your vehicle, you'll be without a ride for ages.