Reviews of Dobson Chrysler Dodge Jeep (Car Concessionaire)

Cindy Kohler

I have purchased three vehicles from Dobson over the years and have always received great and attentive service. The sales manager Matt is top notch and knows what he's talking about! Not pushy either like a lot of sales people.

Edwin Hering

Am attended there for over 25 years! Serious attendance, it's well organized, provide first class service, friendly staff. E. William Gegring

Maritime Channels

The service work is not high quality and they don't even clean rust when changing brakes - in their words "it will wear off over time." They also had to work my power steering system 4 times and 3 tow rides. They also told me that my transmission needed to be replaced or rebuilt at a cost between $3000-$4500. King Transmission said it was normal for the passenger side transaxle stub to be slightly lose but Dobson mechanics told me it was a safety issue. The front desk associates at service are the very best and the service manager Gary is a very nice fellow and I may even go back to them someday long in the future but right now I have cut ties after 10+ years and spending thousands of dollars there. Why? Well the tipping point was a recent dealing with a new vehicle purchase. I bought a brand new 2016 Cherokee Trail-hawk and the SAME days within a few HOURS on my way to work a night shift the CHECK ENGINE light came on. I pulled over and called the salesman. He advised it was nothing to worry about and to keep driving. I called FCA and they told me NOT to keep driving and that the salesman should not have told me to do that. I sent an e-mail later that evening [keep in mind I was working 12 hour nights and was really not in a great mood since a brand new vehicle I bought had a CHECK ENGINE lamp on]. The e-mail was sent to Dobsons and I asked for the deal to be squashed and wanted the deal undone - now - knowing the law and knowing that no dealership would ever normally allow reversal I already had my ponds lined up to challenge it legally and I made this clear in my e-mail. When I showed up at the dealership the following morning Dennis McQuade dumped my car keys back into my hands as I was explaining the situation from the day before and said the deal was cancelled and no problem but that he did not like my e-mail. Well even after I explained where I was coming from and how upset I was that a brand new vehicle had a check engine light come on he still seemed to have some attitude. Eventually I just played mr. nice guy and shook his hand and left with my $60,000 Toyota Avalon that they were giving me $39,000 for. Its an even longer story but that Avalon had seats so uncomfortable that they were killing my back and it was unbearable hence why I was going back to a Jeep. The salesman at Dobsons was a newer guy who I was willing to give another chance because its not his fault the vehicle had issues. I went back to look again and this time Dennis must have still been sore over my e-mail because he would only offer $37,500 for my car which was brand spanking new which is an insult of an offer and they are lucky I didn't walk in just to tell them off. I cannot even think of the salesman's name at the moment but I wished him the best. As he walked away another salesman approached me [name unknown] and apparently he had no idea who I was or why I was there in the lot. We talked about the Cherokees and he mentioned about how there was chatter amongst the office - they were talking about "this guy" who returned a trail-hawk - ME. One thing I will never tolerate is being spoken about behind my back whether its bad, good, or, neutral. I guess some "family" owned businesses don't feel they need to uphold high standards and professionalism. The vehicle issue was between me, the salesman, and the individuals I included in the e-mail - not the Dobson Sales Team. To summarize...after experiences at Dobson and Summit I now have my vehicles serviced at Moncton Chrysler and no I don't have any reasons or connections to there - it is simply the only place close to being professional. I bought a $68000 vehicle from a different dodge dealer after my experience at Dobsons so customer service matters and this dealer lost that sale. I will say one good thing - they did return my car to me without any hassle and that's more that can be said for my experience with Toyota. This fact alone is why they get 3 stars and not 1 star.

geoff butler

Bait and switch My fiance and I went to dodge all ready to buy a new Jeep patriot and told our sales person Keith exactly what we wanted, he gave us an amazing price on a north edition with everything we needed. But to our surprise when we went to pick it up it wasn't a north edition but a sport edition with none of the features we wanted, when we voiced our dissatisfaction with the car Keith and his sales manager Kelly kept trying to push this vehicle on us at the the same price as the north. From my experience, this dealership will get you in the door with an amazing sounding deal then try to sell you on something you don't even want.

GXS MotorSports

In for recall cost me $500. Parts needed to be cut rather then unbolted i was told.

Chris Wilson

Took care of an issue very quickly - covered under recall. A1 service.

Gilles Blinn

I attempted to purchase a used vehicle from this dealer on behalf of an out of province dealer. Immediately was ignored by the sales manager even though we were prepared to pay full asking price. These guys have many hidden fees and they are less the honest. I would never buy a vehicle from this dealer moving forward based on how I was treated and learned what they wanted to charge extra. For example, if a dealer wants to charge a tire levy on a used NB vehicle, it is not required by law as far as I know. More cash in their pocket. I would not recommend this dealership whatsoever.

trevor jesso

Would give zero if I could, TERRIBLE EXPERIENCE!!!!!!

Danjal Niclasen

Was impressed with the service when bringing the Fiat. Free WiFi is slow

Drew Garrett

Service experience: friendly staff, nice customer lounge/waiting area with TV, drinks and a clean bathroom available.

Troy Harnish

Two experiences in this review- First, Mike and Justin on the "other side" of the road are incredible for after-market parts, and stand behind what they sell. Incredible to deal with. For the main service area of the dealership, my step-daughter took her vehicle in for its first oil change after bringing it from out-of-province. She did not look forward to it, because previous dealerships "made her feel stupid". After she picked up her car, she had only good things to say about the experience, she was treated with respect, and the dealership managed to squeeze in a warranty repair, saving her a lot of trouble. Consistently good service that other dealerships should take note of.

Douglas “Doug” Voutour

Great service. Dealt with a gentleman named Victor, he is a master of his craft.

Camile Blanchard

I booked an appointment for November 8th for 9am to have a track installed for the power window. Went to check on the progress at 11am and was told they could not do it today and that I would have to make another appointment. Not very happy with their service.

Nadine Leger

(Translated) Excellent service! (Original) Excellent service!

Carlos Urtubia

Service is top. Dale and Steve from the service department answered my questions and emails very fast and they fixed all the problems on my wife’s car. Price was accurate to the quoted one and service was super good and will totally recommend this dealer to anyone that I know. Service it’s a big thing when you own a car, and this guys are amazing.

Ryan Porter

We have Dealt with Gary the Service Manager many times in the past and he has done an exceptional job. He is an outstanding Service Manager and always ensured that we got the quality service that we should expect from a dealership - well done Gary!

max Clark

Brand new jeep got tires balanced after they installed them, now something is rubbing against the tires

Leanne Morrison

My husband and I have to say hats off to sales associate Robin trim and their wonderful financial advisor Kelly for making our purchase amazing..Robin listened to what we wanted and delivered and then some, and Kelly with all her knowledge helped us drive the lot with the truck off our dreams..you both went above and beyond and honestly we can't thank you enough ...

Frank Red's werster

I've had 4 trucks, 2 Dodge products, one at 230k with 0 mechanical issues and another at 630k Work was done in the he scheduled time frame, a little less than originally quoted and. That's all with a little miscommunication in the parts department. However, to the credit of the parts guys... They found a fuel filter that I've been looking for.. for the past 12 months. Shout out Steven Farquharson for being pleasant and. Dealing with the parts issue. Justin McQuade also left a positive impression. 5/5

its me

The Dobson dealership is A breath of fresh air to deal with compared to some other dealerships in this city. Bill Coulombes is a solid sales person and says it like it is. He would be the first to admit that he's not perfect. I'd say he's hard to beat in this business. He hasn't done me wrong yet. So far the rest of the staff has been good to me as well. I would recommend this dealership for the purchase of your next vehicle.

Shelly Knott

I have had an issue with my truck since I bought it (from another dealer, not dodge). Since day 1 of this issue I’ve been dealing with Dobson and Dale, Jeff has been the tech working on my truck. They have been amazing through the whole process, anytime I have issues they do everything they can to help and the customer service has been more then I could have asked for. Dale has helped me out in many ways and Jeff has been very knowledgeable about the issues with my truck, they have both went above and beyond what I expected. Couldn’t ask for better customer service!

Don Higgins

Awesome

Fabian McLong

Awesome place to work and the staff is great to get along with to so I would recommend dobson Chrysler to buy vechiles

Jamie Moran

Super nice people Easy to get along with Do anything for you

General KA

Shout out to Robin, Matt, and Erin for making my latest purchase quick and easy. I've always had great customer service when dealing with Dobson's sales and service departments. They are all friendly and always do what they can to make there customers feel appreciated. This is my 4th purchase from Dobson's over the past 8 years and I'm confident it won't be our last.

James S. Christie

Good service.

David Paycheck

I was surprised to hear somebody I know personally very well and respect, had to wait 7 days to get a new key programmed for their expensive vehicle. This is absurd in my humble opinion. Other than I guess, this location is Ok, if you don't mind waiting 7 days to get a Simple New Key for an expensive vehicle. And this is the Truth.

tammy miller

So my 2013 dodge Journey had a recall on the catalytic converter and O2 sensors, when I called and spoke to Dale the first time he told me that the parts were backordered and they were calling people back as they got parts. I was a little upset but unfortunately that life. 2 days later I lost acceleration, car wouldn't go more then 30 km/hr before dying. I called Dale back up and he managed to fit me in within a few days. Top notch staff. They will definitely go out of their way to assist you. Very friendly whenever I go in for servicing parts etc. Although my Journey has had a little more issues than I like staff at Dobson Saint John are respectable. Thanks guys

Brad Irvine

Very nice clean dealership with extremely friendly staff!

Ray Jay

I recently went into Dobson's a couple of times to look at some new vehicles and found the sales service terrible. Both times I went in there the sales ppl were huddled in offices behind vehicles and seemed more interested in socializing with each other and keeping out of sight rather than attending to the sales floor or lot. Since (as I later found out) their offices are at the back of the showroom behind vans, when I walked in and looked around I saw nobody, so I had to speak up by asking politely if anybody was around to try and get some attention (bc I couldn't see anybody), then nobody was friendly to me. When I got an appraisal for my very nice used car it was very lowball offer and much less than I had been offered elsewhere, which I consider to be an attempt to rip me off. Both times I was there, I left annoyed and wondering how they even stay in business. They don't seem to care at all and I won't ever be back. Btw, I bought a new car elsewhere which I will be doing from now on.

Shaun Maclean

Pretty bad when I have to wrench on what should be covered under warranty parts..... own a new journey and older ram, probably last Dodge I own...

Bev Verner

IVE owned many crysler cars ,had good luck with most ,recently bought a crysler 200 from Dobson of which I love....Thank you Keith Connors , you made the experience of buying this car a great one .

henry lee

This car dealer shop sells new and used car,mainly Chrysler Jeep Fiat etc. They provide free drinks, sandwiches for morning customers and free car shuttle service.

Michele Flarow

I have purchased 2 new vehicles from Dobson's over the past 10 years and have been extremely happy. Their service department is the BEST in the city and their courtesy shuttle drivers are wonderful as well! I always feel that this group of professionals has my best interests at heart.

Peter Chaisson

First time using the service department. Dropped my truck off with 3 issues. Cruise control not working, they fixed it, bad switch. Truck shaking when crawling forward, they said a software update will fix it. 3rd problem ticking engine, said it was a leaking exhaust manifold. $1300 later the truck still shakes and the engine tick is still there. I should have gone to Danny Joyce.

M Kretzschmar

Appallingly Awful Vehicle Service. I had brought my vehicle in to have the HVAC blower motor replaced. I purchased the replacement blower motor directly from an authorized Chrylser dealership. Despite being an OE part and having the part number matched to my make and model, Dobson Chrysler wouldn't install it, claiming the part was the incorrect size and proceeded to charge me for the attempt. I then took the car and part to a different Chrysler dealership located in Fredericton, which was able to install the part without any difficulty at all and also charged significantly less than what Dobson claimed to be the standard rate for the work. Fortunately I was able to get a refund, but I am still disgusted that Dobson Chrysler has either: incompetent technicians or was unwilling to bother installing a part sourced elsewhere than their dealership.

Wayne White

After three years of looking at trucks, I settled on a 2017 Dodge Ram Hemi. That was two years ago. An excellent truck. The Dobson sales team and service department continues to impress. For me, a great purchase experience.