Reviews of Atlantic Mazda (Car Concessionaire)

Shaun Guimond

I love bringing in my car to Atlantic Mazda. I have always been served with care and courtesy. The dealership has great energy and works to help the customer. …

Erika DeGrace

Friendly, efficient, and effective sales service from Jordan. Trevor, in financing, was also great and very helpful through the process. Everyone at Atlantic Mazda that I've encountered so far have been super! On top of the dealership experience I'm loving my new CX3! Test drive was short but thankfully I didn't need it! Vroom!

Melanie Lagacy

Was there this morning to pick up my new vehicle! From beginning to the end the service and help was amazing! I was dealing with Lucas and Charles and they have been so friendly and made me feel comfortable with my decision! So happy with my mazda, will definitely recommend!

Janice Lewis

Once again Craig and Doug were amazing, I was able to trade up with no problems what so ever. I highly recommend both these gentleman, they treated me like a queen. Thanks again guys, you definitely made a lifetime customer from me.

Lillian Niles

I just bought a 2018 cx-5. I had the best experience. I bought a Mazda 3 in 2008 and also enjoyed the same buying experience. The salesman Kyle was very accommodating and worked around my busy schedule and even took my calls on his day off and lent me his own car. We will be a Mazda family for the rest of our car days for sure. Loving my new car! Zoom zoom!

Rejeanne Johnson

GREAT service. Quick, courteous personal. The personal are able to put you at easy and give you enough space when le making a big decision. Thank you Todd and Nancy for the help with our purchase. ????????

Kevin Boudreau

Had a terrible experience with their service. Called to speak to them about purchasing a new CX 3 (my very first car ever!). After speaking to a sale rep and finance person I had to callback several times to get any answers, each time I called I had to leave messages that were not returned for days. When I finally got responses I couldn't get straight answers, even offered my email if they couldn't call me. The final stroke was being told on a Friday that I could come in the next day and speak to the finance manager, then calling on the Saturday and being told 'Sorry, he's not in today, and I forgot to call you and tell you'. I was told by the same sales guy that he would have someone call me back, and here it is several days later and still haven't heard anything. I guess they have so many customers losing one doesn't matter. *** Update *** Finally got a callback on Wednesday and they said 'So sorry, we dropped the ball on this, please call us back'. Well, I've called them back, emailed them and texted their sales person, still no reply. Thanks for ruining what should have been a great experience of buying my first car. Now I have to start this all over again somewhere else, and go through another credit check, which will negatively affect my credit score. 100% unprofessional!! My advice? Avoid this dealership at all costs!!

Amanda Fancy

Amazing experience for this first time car buyer. Steve Fitzpatrick made it a seamless and smooth process and Trevor in financing was great!! Thanks for getting me into exactly what I wanted. 5 star service for sure!

Gaurav Nayyar

Not overly impressed, called them to get new keys cut, provided them with VIN number I was told the car will take the fob style keys when I got car towed to them and after I got the keys I was told these car don’t come with the fob key but regular key. Felt scammed there.

Kathy Martin

Great staff, but I applied for a car over two weeks ago now. They had no cars and said they would call me back with they got new stock in and never did... Now I'm left to have to go through this all over again with a new credit check...

Steph Knowles

Bought a 2010 Pontiac Vibe and had great service. Steve and Trevor were awesome and Steve even delivered my car on a Saturday. I would definitely buy another car from them.

Michael Stevens

Fair prices. Good service. Fast delivery. The finance manager Craig is great to talk too.

MissTara86

First time buying a Mazda. The sales person was great and very helpful. Worked around my schedule and explained things clearly. So far I'm happy with my experience!

Christian Makiling

last 2016 my wife and I are hoping to buy a brand new car and a sales representative came to us and the first question he asked us what is our budget, when we tell him what we want he just give us a paper and a price of each model and never entertain us so we decided to buy to a different store. and since I know that it is just only one representative so we came back December 2018 to buy our 2nd car and seems to me that they have the same feathers. what a terrible experience.

Rebecca Carole

Sam is the best ever!! I would highly recommend buying a car from him - he was so attentive and honest throughout the whole process and I couldn’t be happier with the result. I love my car!!

Kelly Richardson

Amazing customer service at Mazda. If you need a vehicle, you should see Chris Fawcett. He was so patient, very knowledgeable and great to just sit and talk with. He was always quick to reply even after hours! He takes the time to find you deals and compares the price on different vehicles you may like so you can make the best informed decision. Many dealerships won't do that! If I buy another vehicle, it will definitely be through Chris!!

Caro LeBlanc

I bought a used car from them two years ago and traded it in last week for newer & better. Ron & Craig have done everything they in their power to help the best they could each time. Always great customer service & positive attitude.

Richard Daley

My daughter was stuck in Halifax with a flat tire that could not be repaired. They brought it to a non dealer place that said it had to be replaced. We called Atlantic Mazda in Dieppe and talked to Doug. Within one hour he had an …

Sherry L. MacEachern

One of the best customer service experiences ever !!! Spent some time with Kevin, the Sales Manager, while waiting for my test drive to be arranged. He was great and set me up with Marcel who was also excellent to deal with. There was no big pressure to buy, only the information I requested for review... refreshing, especially in auto sales !!! All of the staff was very friendly, knowledgeable and light-hearted The actual dealership itself is beautifully designed, comfortable and very welcoming. Strongly leaning towards Mazda when it's time to buy.

Chris Gallant

I had a very positive experience in buying my vehicle from Moncton Mazda. The staff were excellent and Steve who helped me purchase my vehicle was nice and really cared. He even offered to pick me up from my work to come over to the dealership so I did not to walk. Craig from the finance department was great also. He helped me out when I was having some issues with my loan. I would highly recommend this dealership to anyone that is looked for a car.

Anna Kelly

A truly fantastic experience... Wont buy a car anywhere else! It's obvious that at Atlantic Mazda they aren't just interested in selling you a car but gaining your trust and loyalty and this is a rare find, not only in retail, but in car sales! Kevin, Doug and the rest of the staff at Atlantic Mazda were so friendly, patient, knowledgeable, fair, and kind that we left feeling like we were able to make an informed decision that was best for us.I was looking to trade in my Chev Cobalt and am on a fixed budget and like everyone else wanted the best value for our money. We shopped around at first, did research online, and test drove lots of cars before landing at the Atlantic Mazda dealership and right for the moment we arrived we knew the experience was going to be different. Wish we would have went to Mazda first; would have saved a lot of time!! Kevin and Doug never made me feel rushed or pressured. I thought I had made my mind made up at least three times before finding a car that I knew was the one and each time I changed my mind they reassured me that my satisfaction was their first priority. This is beside the fact that my new-to-me used Mazda 3 makes me smile everytime I drive her AND the fact that I started saving money at the pump and the garage right away. Thank you and see you next time!

Donnie Wilson

Don't even know where to start my tale about my Not so good truck buying experience with this company if I could give a 1/2 star I would. I've bought most of my vehicles here but I know next one will not be, they made me promises about my new to me used Ram , I've had so many issues with this, I wanna trade I'm told they will give me a fair market value, plus told they would help me find a set of winter tires going to set up an appointment at the ram dealership they got there sale over charged and now none of the promises will be kept I've spent my own cash on a truck that should never of have left the yard.. THANK YOU #STEELEAUTOGROUP @ATLANTICMAZDA

Kate Campbell

I have recently purchased my New 2015 Mazda 3 GX. From the front desk to the offices I was welcomed and helped by this great staff! The gentleman are Kevin, Craig, Doug and Louis even the people that were not directly involved were attentive and personal at the Atlantic Mazda Dieppe. I had the most fantastic experience and had been treated with great care. They really do want whats best for you... New or Used! If you are looking for people to trust and advise you on your best options, this is the place to go! I have learned the day I drove off the lot that this is a company with integrity and great sense of what people need. Thanks again for getting me on the right track Atlantic Mazda Dieppe... you've got a friend in me! Thanks, Kate

Bill de Groot

Thanks to Meghan and Pierre for the amazing customer service today...... This is now the second time we have dealt with them and they truly know how to treat their customers and offer a level of ***** star service that makes them stand heads and shoulders above the competition!!! Keep up the great work you two, Bill & Adriana

Tim Daley

I don't usually do reviews but Atlanta Mazda did a fantastic job. My wife and I bought a 2016 Mazda CX5 and love it. Doug MacLellan and Kevin Smith made us feel at ease and educated us on why we should switch from being a long term Honda family to a Mazda family. The financing((Nicole Godin) was a breeze and before we new it we were on our way home with our new car! What a great day and Thank You Atlantic Mazda!!

Jeremy C

The perfect car buying experience!!! It all started with a live chat through their website. We scheduled a test drive and appointment with Kevin. He answered all our questions and wasn't pushy at all. In the end we leased our Mazda 3 Sport and it was ready 2 days later. We couldn't be happier with our new vehicle and the customer service received by the team at Atlantic Mazda. I would like to thank Doug, Craig, Trevor as well for all the help.

Vinod Karivelil

Recently signed a lease on a Mazda 3 from here. I had the pleasure of doing business with Doug. He was very friendly, open, professional and always promptly dealt with any queries or help I needed with my new car. As a first time car buyer, I can easily recommend Atlantic Mazda. Thanks again guys and keep up the good work!

Jill Stockton

My husband and I wanted to take the time to share our appreciation for the service we received from both Doug and Chris during our recent purchase of a new vehicle with Atlantic Mazda. Less than a year ago, we had previously purchased a brand new vehicle through Doug and our experience was excellent. Fast forward nine months, my husband and I are now expecting spontaneous identical triplet girls and quickly realized that our Mazda 3 sport would not be enough to handle our exponential family growth. Doug and Chris both went above and beyond to help us quickly secure a new Cx-9 to our exact specifications and went as far as to deliver the vehicle right to our home. The constant communication and support throughout this process has been such a blessing from these two very kind gentlemen. We are extremely humbled by their excellent customer service and your company should consider us loyal customers throughout our future Thank you again for your care!"

Alexandre Bossé

I normally do not write reviews on google but this dealership is deserving of one. Craig and Aaron were great. After spending some time at other dealerships I was apprehensive, but as soon as I stepped into Atlantic Mazda all my worries were gone. Craig and Aaron made this an awesome experience. Thanks again!

Richard Stevens

Have to admit I was a little hesitant mainly because I've been burned by just about every dealership in Moncton but Mazda was definitely different! The staff are friendly and very accommodating and my deal was probably the smoothest I've ever had. I highly recommend Mazda if you're looking for a good deal!

Mike Rogers

Just got a Mazda 3. It was an awesome and very easy car purchase. Provided my price range and they found what I was looking for under my budget. Big thanks to Marc the parts manager and Ron the sales guy I worked with. I had some warrenty work that needed to be done and the provided me a loaner car so I wasn't out a vehicle.

Greg LeBlanc

I've owned my Mazda5 for 10 &1/2 years and they offer consistent customer service now as they did when I first purchased the car. Megan, Jordan and team know their stuff...

cathy cormier

Rheal n I were truly amazed by the service at Atlantic Mazda! We were greated by a friendly n courteous staff n they went above and beyond to assure we get exactly what we were looking for n more. We wìll definitely be going back there again n we highly recommend all our friends n family to do the same. If you love great service we recommend everyone to pass by there. Grant Morell you were awesome!

Ian Furlong

Please dont quote peoples insurance policies, and also when someone comes in with a budget of 450.00 a month everything in, you should realize they mean with tax and insurance and honor that, …

Siwei Wang

ZERO STAR IF POSSIBLE I really don't understand that why your guys are all reluctant to tell your customer the price of the items you sell ? This is my third time try to find out a price for full payment from you... I don't know what you are waiting for ? Wait for your finance guy sells more bundles to me? And also without any price yet? In my understanding the way that how I transfer money to you and adding vehicle to my insurance supposed to be happened after I got the final price from you, isn't it? That's your sales strategy, luring customers into your trap to make more for those bundles. I'm definitely a big Mazda fan, my last two Mazda vehicles were both purchased by two different Mazda dealerships, I both had excellent purchasing experience with those two Mazda sales, one is from Martin Mazda at Edmundston NB. He was the second best Mazda salesman in Canada wide at that year, he is honest, forthright and held nothing back. I had never encountered a purchasing experience as complicated, confused and inefficient as yours. My patience has been worn out, I sorry you lost a customer that you should have respected. Good luck

EGPHONE Thirteen

I bought a pre-owned car, and at the time I thought the service was great. They sold me an interior warranty package that included a 6 year warranty on rips and tears. I have kids so I thought that was a great deal and bought into it. Now not even 4 years down the road, I call to use the warranty and the sales person tells me that the warranty expired last year. In order to not come in twice in this warranty (thinking better for the company) I only decided to call in later in the warranty period to schedule everything fixed, come to find out that the warranty expired. This was not what was promised to us and the sales rep has plainly told me that I was lying. This is not the way to treat a person nor to make a sale of the warranty on a vehicle by lying to your client. Very disappointed in the sales team.

Husky Lover

I've been a Mazda customer now for a little while now , and never had better service with them ! I was in not to long ago and was inquiring about a trading in my vehicle , and Salesmen Jordan Kenny really helped me out. He is very understanding , friendly , hard worker , and will bend over backwards for his clients ! For any clients and potential clients of Mazda, I recommend going to see Jordan Kenny for any of your questions , he will take good care of you !!

Catherine Long

Had a great experience at Mazda. The staff is extremely helpful. I highly recommend Checking them out.

Dylan Johnson

The cars are good but, the service is quite a bit less. You have to contact the sales people multiple times to get a reply, and it gets worse after you confirm the deal. They promised a second set of felt mats and then after signing said that wasn't part of the deal. When asked for help with something I was told to check the website. Car was given on an empty tank, I agreed to because at that point I didn't want to wait. I was told my salesman would follow up the day after the sale to follow up on promises and check on but, never got a call or any follow up. I asked about a new grad incentive, no one knew if I was eligible and I was left to figure it out on my own. The car itself I like quite a lot but, the customer service was pretty bad.

Norm Saulnier

I was more then pleased with the friendly staff, from Grant to Chris, and to Craig. Grant was the first face I saw has a salesman, he came over asking if he could help, and I told him that I had saw a CX5 GS on Kijiji that I came to look at, but then Grant asked me if I would be interested in trying out aCX3 GX awd, so I did, and the moment I went for a drive with it I think I had falling in love with it. So by this time I still wonted to just out the CX5, and Grant had mentioned that he tough it was sold. It’s a good thing, cause I wouldn’t have bought the white one, that was starting a grow on me by now. I had a Mazda Truck before I bought the CR3, and I not sorry that I let the truck go, cause this vehicle is awesome. I would recommend one to anyone that’s looking for a good driving vehicle, and comfortable, and easy on fuel. I just won’t to take a minute more to thank everyone that was involved on making this happen. Also a special thanks to Craig for going that extra mile. Again thanks to all the staff at Atlantic Mazda. Yours truly Norm.

Nathan Mac Donald

A little out of the way but the staff and showroom were good. The staff is very courteous and will answer any questions that you may have. They also have a full service on site garage that offers repairs and tire services. The waiting area is well appointed and has free snacks and drinks while you wait for your vehicle as well. If you do not have the time to wait they also offer a courtesy shuttle as well.

Jackie Cormier

Amazing experience! Every person I dealt with was so nice and helpful and genuinely cared. My salesman Kyle Killen was literally the best, I would highly recommend buying a car from him. Great job everyone! I love my new car! So happy!!

Cary Cormier

Best service around. Steven Fitzpatrick and Trevor Cowan ensured I got exactly what I was looking for, in the price range I wanted. I will be a Mazda guy for life. Thank you Gentlemen for the 5 Star service!

Gisele Fontaine

Superb customer service for a non related vehicle problem issue!! I had my windshield broken from a passing truck, the Service staff had everything organized for me by the time I arrived, following a call from Towne Mazda in Miramichi. Windshield to be replaced next say and rental all set up. Kudos to both dealerships!!!!

Tom G

Right out of the gate customer service was the best I have ever received in my life , Doug and Craig were amazing to deal with, was able to get a safer car for my little one to be in ! Easiest car buying experience ever , will be a Atlantic Mazda customer for life I will recommend anyone who asks !! Thanks !!!

Angela Maillet

Recently purchased a vehicle here, I felt rushed but I did get the vehicle I wanted which was a CX5. This was my second purchase at Atlantic Mazda. Only 3 stars because I was a hassle getting them to fix something they agreed to fix before I purchased the vehicle. I was told I would get a call with an appointment on a certain date but nobody called, I needed to "chase" them to get it done. They were great about giving me a vehicle to drive while they fixed mine which was alright. Bottom line is they rush to sell but slow to fix. Atlantic Mazda is a very relaxed and comfortable dealership with very enthusiastic employees.

Dave Kelloway

Outstanding service, friendly staff, and a very pleasant experience. Whether a first time car buyer or someone looking for a new vehicle, Atlantic Mazda is the first and last place you need to look. Rest easy, knowing that any questions and/or concerns are a priority of the staff and will be tended to with the utmost of urgency to get you driving with a new or used automobile that you love. In my personal experience, Craig and Doug were friendly, personable, helpful, and had a great deal of experience allowing the buying process to go smoothly and easily. I am extremely satisfied with the services and attention to detail that was afforded to me and I highly recommend others seek assistance through Atlantic Mazda for their future car requirements. Put into one sentence: Absolute satisfaction, Zero Stress.

Shaun

Let me first start off by saying the service department is top notch. I continue to travel to Moncton to have my car serviced. I took a star away as they have recently started having a third party call centre book there service appointment and it can make booking an appointment difficult. I much preference it when it was done in house. I also took a star away as I was contacted about a promotion on trading in my car. The lady on the phone said a salesmen would be in contact but never received a call.

Mathew Backlund

Amazing customer service everytime. Detailed explanations are given whenever maintenance is needed, great advice, and before we had a car from this dealership we came here for service based on positive feedback from friends. Maintenance desk crew are very friendly everytime no matter the circumstances (call out to Jordan and Meghan specifically :D) last bit when it comes to repairs honesty is their policy "this is what's wrong. If you ignore it this could happen or not or if it will cause future problems or not or if it's just a inconvenience. Our recommendation is __" unless it's something critical that could endanger you of course/will cause mvi to fail, so you really walk away with an understanding of your vehicle and its health. For me that's the best thing ever being "automobile uninformed" so, again, thanks guys for all your awesome work and service :D.

Sylvie Michaud

Best experience I had to buy a car. Jordan and Trevor were friendly and easy to deal with. Amazing car and professional service all around! I would recommend buying a car there any day!

Janny Brideau

Don't ever go there to get a pre used vehicule. They will make you beleive that everything is fine with the car, that the safety inspection has been pass...just to found out 2 months later that your car is falling apart. Their answer: well we were expecting you to come exchange it after 8 months, it was not a forever car. Im so disappointed with the service i receive...never again i will get rip off by altlantic mazda moncton. Be aware people, its not because its sold from a dealer ship that it means they're honest. I've learn the hard way.

Dan Arsenault

Great service, good variety of vehicles to check out. Friendly staff and no pressure sales.

Dr Shou

On my 4th and most likely last Mazda from this location. Great product, some of the service desk is amazing (Megan and Jordan) while others are terrible. Salesman is incredibly rude regardless of loyalty to product, some good ones ( Kevin) but if ya get stuck with a bad one your in for an awful experience.

J M

Not always consistently the best experience but they try.

Ian Willett

I had leased my first car through Ron Pellerin at Atlantic Mazda and it was a great experience , very friendly and helpful... I also know Steve Fitzpatrick who started there recently and he had looked into my deal with Ron because I was getting the itch for a newer model. They realized I was going over my mileage and I took advantage of there amazing promotions and was able to get out of my lease and ended up purchasing a new model with a fresh warranty! I couldn't be happier with the service both Ron and Steve provided me and I definitely recommend this dealership to all! Fantastic service

Greg Daley

We bought our CX 5 From Atlantic Mazda .We were so pleased with way we were treated and the quality of the product, that my two brothers and my sister are all driving new Mazda vehicles. Kodos to Kevin and Doug for the professional service. When it's time for a new car, I know where to go...Atlantic Mazda.

Jennifer Lovegrove

I recently moved to the greater Moncton area from Halifax and decided to have my winter tires installed at Atlantic Mazda just off the highway. I actually own a Hyundai Elantra, but decided to have my tires installed by Atlantic Mazda's …

Andrew MacEachern

I never write reviews, but these guys helped me out massively. I broke a shock on my mazda 3 late at night just off the highway by the dealership on my way to Halifax on Tuesday. Took my car over to their service department in the morning, they were really friendly and were in between appointments so they let me get my car in right away and had my rig all fixed up within 45 minutes.

mary beaulieu

Went with my mother for service for her car. Jordan in the service department was very friendly, patient, took the time to explain, knowledgeable and fair. Happy to see my mom had great service. Love that they show price comparison.

April Christie

What a great experience at Mazda, I'm amazed at how quick the process is. This is my 2nd vehicle with them and had awesome service both times. Doug and Craig are amazing people, not only did they get me in my new 2018 Mazda 3 but they also got my mom and son into their new purchases as well and they both can't believe on the awesome service they got too. I highly recommend Atlantic Mazda and ask for Doug and Craig..you won't be disappointed. P.S be prepared for a high energetic experience...lol ???? Craig April, Marie and Brandon We'll be back eventually