Reviews of Wheaton Hyundai (Car Concessionaire)

Jeffrey Nickolas

very pleased with Hyunai the hard work that Darrel and James did to get me my new vehicle. Thankyou

K Ryl

Always friendly, helpful, and knowledgeable staff.

Christine Simcoe

Thank you Corbin, Rick and the whole JPHN gang!!! And of course Todd Mechalchuk for doing everything he could to get me into my new wheels! I must say I am so pleased with the before and after service from this great team! I had a list a mile long...the SUV had to be just right...and they found the perfect one and at the right price! The drive from Victoria was worth it...and I will highly recommend you to my peeps!

Devin Stewart-Mayert

Very friendly and courteous staff!

Darren Brown

Very impressed with the professional ism and support for a warranty problem. Jesse, Brian and Bill is Service all helpful, used language I could understand and solved problem in reasonable time frames. Sidney on the courtesy vehicle great as well !! To top my experience off they cleaned my car...much appreciated. Highly recommend them.

Calum Mckay

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42bcangel

They went out of their way to make everything work for me. I highly recommend Nanaimo Hyundai. My sales guy was Leonard and the finance guy was Scott.... both personable, knowledgeable and nice men, not pushy, or intimidating. Service center was always helpful and the parts gal Lesley was awesome as well. Great energy overall. Thanks for helping me get my beautiful new car.

Mike Witteveen

Have recently had the pleasure to buy a car from Ed Lachance at Nanaimo Hyundai. His expert advise made it a pleasurable experiance and i love my new car, Thanks Ed.

Matthew McFarlane

Such a friendly group of folks!

Brian Parkinson

We went to Hyundai Nanaimo on Saturday to view a car they had on their website. Brandon Drummond did an excellent job showing the car, and dealing with the offers and paperwork. The whole staff works hard to be polite and helpful. If you need a vehicle you should definitely give them a look-in, and if you are going to the showroom, call and arrange to meet with Brandon.

Natasha Carrington

Great people to deal with!

ArabLobster19

Amazing place and amazing staff just wonderful went in there and got just what I needed !!

Shayla Loose

Awesome group of people who work here. They really care about their customers and give the best service you could ask for!! Best dudes in the business!

Rainbow Goddess

I haven't shopped here yet but I will definitely check them out next time I am in the market for a Hyundai. Meanwhile, this is me trying to get contest entries.

dyllon Surprenant

Great service great staff I definitely recommend Wheaton Hyundai

Erika MacKenzie

Great group of people, and they're always working 24/7, I remember I was in a parking lot with my Tiburon and had an employee from there come up to me and tell me if I ever wanted to sell my car to bring it there and gave me his card, I was so flattered that he liked my Tiburon so much that he wanted it lol

Laraine Ashpole

Thanks BJ and Scott...4th Hyundai and 3rd from here! These guys were awesome! Answered all my questions...walked in a 2:30 and delivered my car to my driveway at 5:30! Good changes in Sales and Service ????

Marisa Bob

amazing staff with awesome advertising, wonderful sense of humor.

Bruce Cornwall

The people I dealt with at Wheaton Hyundai were extremely knowledgeable, patient, and helpful, and they went out of their way to make sure I could confidently buy a gorgeous Santa Fe Ltd. Very happy! If you’re looking to purchase a vehicle, don’t look any further. In particular, thanks Gage, Nicole, and Josh!

Ruben Perez

Bejay Patterson has been great. He's been very professional, friendly, and helpful. Thank you for delivering such a wonderful customer service.

Karla Lotzien

Very helpful and not pushy :)

Marianne Horbach

This is an absolutely great business excellent supportive and smart staff!!!!

Nathaniel Preposturious

I just inquired about purchasing a car from Josh (Lundstand? Not sure on the last name) Professional quality service. I left feeling I was listened to and that everything was done to get me a vehicle ibwoukd be happy with, within my price range.

Debi Brown

Great customer service...not pushy at all..really listened to what I wanted

Corrine S

Great service, wonderful experience in store. Lots of people to help you out and I couldn't be happier with my purchase!

Barbara Carr

Bejay Patterson did a great job of helping us find the right vehicle for us. He sold us the vehicle we needed and did not try to up-sell us. We would recommend his services to anyone.

Alaia White

Excellent staff with accommodating services!

Gary Bartlett

Great place to buy a car. Sales team is very approachable and strike the right balance. Love the Veloster I bought. Love the Finance guy too! Super easy team to work with. This is my second car I bought from them. Would definitely by a third! I believe that I will receive continued top notch service from the service department.

Cloe P

I am looking forward to get my next Hyundai with this team! Only heard good comments!!

Neil Gaudet

Like most dealerships nowadays, Wheaton Hyundai has a habit of calling you relentlessly asking you to "trade in your vehicle" or for sales promotions. I've asked them repeatedly to stop and take me off their list to no avail. They claim that they didn't know. I know they aren't the only one that has this practice, so obviously it's a tactic that works, but they have no mechanism for opting out of these constant phone calls. I've even had multiple calls in a single day.

Marie-Claude Desforges

Excellent service and efficient. We purchase a new car, get financing and insurance all in 1 afternoon. Thank you Lenoard !

TheTazgirl92

Real great!

Monica McMillan

Amazing customer experience, so helpful and informative. Met my every need

Kelly Knowles

Bought my car there 4 years ago staff were extremely helpful

Grace “Stranger Danger” Weatherell

Amazing people good service

Brodie Wilson

Great customer service and very knowledgeable

Keosha Girard

Good service

Christine Wissenz

Great staff! Great service!

Alexandria Tom

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Shirley Perry

Everything went as planned. Car looked good after the oil change, they washed it and left me a bottle of water.

Charlie Zovighian

Great new management and sales team. Thoughtful time management with cutomers, transparent and professional .

Christina Devoe

When we were looking at cars, the people there were very nice and respectful.

carol menzies

Went for service and diagnosis on Car..so far so good.. I have to have a lot of work done on the Car...have appointment to go back...I like the look of the place and was very satisfied with their approach...

Ayla Plested

Awesome!

Natisha Fournier

Great products ????

Bre Savage

Great people with great professional experience!

Sydney Rolfe

The other day I was driving by the dealership and noticed all of your car’s hazard lights were on. One of the most creative ways I’ve seen a dealership let their clients know they were having a sale!

Stephen Philps

The place is representative of the worst parts of a dealership. I bought a new Kona EV from here recently. Here's the kicker, because of the high demand, there is no haggling. We went and were happy to pay the agreed upon price. Somehow the entire experience, and what followed even more so, felt us feeling like we needed to take a shower. The offer sheet (which is really just the sticker price, keep in mind) comes in front of us. We put our deposit down when the government rebate was 10,000, and confirmed in July with the Sales Rep that we would still qualify. He assured us that was the case and had never followed up since. The government put a 90 day limit on the previous amount -- not a huge deal, but I'd expect a sales rep to at least inform future customers of changes to set expectations. Written on the sales sheet, verbatim -- "a VERY GENEROUS $8000 rebate." The sales guy then proceeds to tell us the manager doesn't like to sell the EV vehicles because he "is losing money on every one." Two things. The rebate has nothing to do with the dealership, it is directly from the government. How can you be selling a car for sticker price and losing money on it, and why is that even remotely relevant to be telling a customer who is paying full price for the vehicle? The sales person was not knowledgeable about the vehicle. That's fine, I had done my own research. I didn't need him to show me around, and I was totally fine with the pickup experience. He was a nice guy. There are parts that are missing between the 2019 and the 2020 model that we were not informed about, and then told we'd have to pay the difference. He was apologetic, and offered to throw in floor mats -- which we were fine with. The process took multiple days to complete, and we had to be diligent to follow up. But we were fine walking out of the dealership, despite feeling like we needed to take a shower from needing to constantly read the fine print and say no to up sells. It a dealership, and this is how some run, even if it isn't what you hope for as a consumer. A few days pass, and I'm happy with the vehicle. I stop in to ask some questions of the Service Manager, as the front collision sensor has been warning me it is on and off. Just wanted to check in, as I haven't had a vehicle with that feature. In the first 2 minutes of our conversation, as I'm describing the problem he says, "We can certainly take a look, but I have to warn you that if we don't find anything wrong, we'll have to charge you for our time." I'm floored that it is even a part of the conversation, as opposed to advising me to let it settle and if it continues to give them a call to set up an appointment. In my time of working with dealers from other car companies, I've never had a service individual say something like that. I've had techs in my car driving with me to try to track down noises and more, and they were happy to do it. This is the first time I've met the guy, and he's telling me that it is my problem to diagnose a real problem, otherwise I have to pay them. Follow up a week later. I fill out the feedback from from Hyundai Canada about my experience, recounting much of this but giving mostly positive feedback. The form asks explicitly for honest feedback. My sales rep texts me within 15 minutes of hitting submit, "Its come to my attention that you absolutely trashed us on the CSI email. If my language has offended you Ii apologize and i wish you would have brought that up to me or my general manager." Again, my comments recounted the experience (mostly related to the sales manager and of the service manager, not the rep), but were mostly positive. I offered to sit down and talk it through, to which he never responded. Take this as a word of advice, if you give anything less than a glowing report, they'll abandon you. Hyundai Canada has now informed me that the dealer has told them the mats are no longer a part of the deal. Draw what you will from this experience. We're happy with the car. What should have been straightforward turned into a real debacle.

chelsea lawson

An honest and upbeat group of employees!

Jennifer Louie

I hear nothing but good things about the team there I'm going to bring my husband in to look

wontonzilla

Amazing customer service from both sides of the store. super friendly staff.

karlee drake

I love Hyundai! I’ll be buying my next car from there this month!

Darren O'shea

An overall very positive experience for my wife and I shopping at JP Hyundai Nanaimo. The Sales department was extremely professional and they had our new Santa Fe ready and waiting at our agreed pick up time. A Big Thank You to Bejay, Rick and Scott for their professionalism and patience, especially when our 3 year just wanted to run around the office while completing our sales paperwork. Right from the Start of our vehicle shopping, and after explaining our needs, Bejay approached me with a non intrusive, low pressure sales pitch on the Hyundai Santa Fe. This vehicle met all of our needs and Bejay was extremely knowledgeable and informative with all the great features of the vehicle. After a good look over of the Santa Fe in the parking lot Bejay offered to take me for a test drive and further showed me all of the great driving features of the car. After Bejay sold me on the Santa Fe Xl he took me to meet Rick who was extremely quick and efficient at coming up with the best price possible on the vehicle and showed us all of the discounts and purchasing options that were available at the time. It was an extremely smooth transition from Bejay showing us all of the great features on the vehicle, to making a great deal with Rick, who answered all of our questions and explained all of our options, to signing the final paperwork for the offered deal. Since it was late at night and the dealership was already closed when we had finalized the deal we decided to return in the morning to pick up the vehicle and sign all of the paperwork with Scott. Once again I was extremely impressed with the efficiency of the Sales Department and Scott had all the paperwork printed and sitting on the table for when we arrived. Scott further explained a few more options that were available and was happy to explain how the vehicle warranty worked and all of the options that were available for the Santa Fe. Scott answered all of our questions with good honest explanations and it was obvious he has been doing this for a long time. I actually left the office feeling that we had probably forgot to do something because the process with Scott was so quick, professional and efficient. Once again, it was a great overall experience dealing with the Sales Department At JP Hyundai Nanaimo and I would strongly recommend anyone purchasing a new or used vehicle to go see Bejay for an informative honest experience.

Julia Stevenson

Great service... smiles and effort to find what we were looking for.

Andrew Jones-Murrell

Stopped dealing with this dealership when it was owned by Jim Patterson, took my car in to get a rattle fixed, was told that the rattle was been fixed when it wasn't and that I would have to pay if I brought the car back, I didn't take it back I sold it privately once I got the rattle fixed!

Tara Hall

I’ve bought 2 vehicles from Wheaton, excellent service every time!!

Jamie Jokinen

Outstanding service and professional staff, first time buying a car from a dealership and I was upmost satisfied with my experience!

Rick Branger

Great dealership to deal with. Lenoard was super helpful and there was no pressure to buy, although I had made my mind up to purchase a Kona EV Preferred. The dealership had all safety protocols in place. I ended up purchasing the Kona EV but in the Ultimate model.

Mariette Christl

Really friendly best place to buy Hyundai it wasn’t stressful one bit. Happy with the service

Sarah B

Have heard good things about Wheaton Hyundai! Would recommend

Kristen Dixon

I've heard nothing but great things from friends who have purchased at Wheaton. "Friendly, personable staff. A pleasure to work with." Keep it up Wheaton. I would definitely refer friends and family.

What the Plush

Super friendly and happy staff. Very helpful. I’ll def be back.

Brittany Kiertucki

We purchased our 2021 Hyundia Palisade just over a week ago and we absolutely love it. Still getting used to everything it has to offer as it was a big upgrade for our family. Our sales rep Josh did an amazing job explaining the features to not only to my husband and I but our kids as well. By far the best purchasing experience my husband and I have ever had and we were met with an abundance of patience, kindness and respect. HIGHLY recommend!

Eric C

We have bought two family vehicles here and have been happy with the service so far. There were no issues getting some minor warranty work done and the car was in and out within a day which was great. I highly recommend them.

Janice Sampson

Always a great experiance at Wheaton Hyundai!

Tanya Gowers

Great dealership... Extremely friendly and dont feel pushed to buy!! Keep doing what your doing!!

Roman Frank

Pretty great experience so far with them!

Ran Studios

I just bought a previously owned 2012 Elantra Touring from BeeJay at Jim Pattison Hyundai in Nanaimo. So far i love this car!!!!! I have owned and driven VW's, Chrsyler, GM and Mercedes. My favourite car will always be the Lexus I had for awhile but previous to this car I would never have considered a Hyundai. It handles well, great on fuel, quiet interior, lots of pickup and a really great stock stereo. Not really fancy but truly a great driving vehicle. BeeJay was very accommodating and took care of all of my requests. I normally do not post reviews but I highly recommend Jim Pattision Hyundai in Nanaimo. Great car and a fun experience to shop there1

Sunya Marcano

Nicest people! Excellent service and care taken!

Scott Standidge

Friendly customer service

acadia adventures

amazing staff and excellent service! 50000 percent recommend!

Jamie Sumpter

Pick up parts there regularly. Staff is friendly. Would Recommend

Karen Bowman

Huge thank you to Ben Lake at Wheaton Hyundai who went above and beyond to get us the used vehicle we wanted which came with exceptionally low mileage and a fair price. Both Ben and Wheaton made sure the vehicle was in pristine condition both mechanically and aesthetically. Ben knew we wanted a hassle-free process in purchasing a second family vehicle and he more than delivered throughout the entire process. I have no hesitation in highly recommending Wheaton Hyundai and specifically Ben if you're in the market for a vehicle.

ALL SIE

Always love shopping here: fun fact, 3rd biggest mall in bc!

Julie Overby

Such a great company to deal definately recommend

Qiana Massop

Great and friendly staff! Very professional and I would recommend going to Wheaton Hyundai for your vehicle wants and needs.

Robert Ross

B J was one of the easist salesman to deal with. His, what you want and not what I want to sell you approch was refreshing and apprieciated I will definitly want him to help me buy another car but not for awhile Thanks B J Robert

Ravannah Ounsted

I’m a mom of three. And as a mom we need honest answers. When buying a vehicle we need safety. When we have questions about a vehicle we need a credible reliable source. Wheaton Hyundai gave me that. No matter my needs whether it be a vehicle or a new key I was amazed at the customer service I got in person and over the phone. They treat you like REAL people. With REAL needs. Guarantee if you call, you will get the same service as I did. I left feeling like I wanted to come back!! Check out their Facebook page ???? ????

Govinda Innes

Very friendly and knowledgeable staff. I didnt feel I was being pushed into anything

Tips To Level up In Life

Emailed last week for Carfax and info about 2 new cars on their website. A low km Tucson ( 75000 km) and a sportage (122km) Sales manager asked “ which ones”..: I replied with pictures of the ads. The ads were new just posted ads stating the VIN and everything. 24 Hours went by and no reply from sales manager so we drove from Victoria to Nanaimo thinking he was busy. No just Inept at doing a good job. Get there and young sales Man tells us the Tucson has a blown engine. Couldn’t find the other one. To this date no reply from sales “ manager”. We emailed general manager and he apologized. Can not shut barn door after horse gets out. I asked For fuel compensation; ( $50) to which there was no reply. This drives me. It is illegal and unethical to advertise something when it is not available. Have a nice day.

Lauranna (lauranna)

Great staff excellent personalitys

Audry Mucowintore

Staff,are not professionnal,not even welcoming,I went there to buy a car and was ready to pay it without financing it,I spent almost 5 min in there without anybody welcoming me or even saying hi to me,and at the end I spoke to a sales lady and with her questioning to determine my ability to buy the car was very bias and rascist,I felt very bad,did not show my reaction and just left.they should improve their customer service.I will never go back there and now I had to buy a car from Nissan even though I liked hyundai.One of the sales lady answer to my question was:" In case you want to finance the car,we will have to do a credit check and we don't even know if you will be aproved........." And In my mind I was like waaaoouuhh,what a sales person,I left very sad, but I had to stay professionnal with no reaction at all,because I am a business person also,I have an MBA and I know how sales people should treat customers. And a friend of mine who was with me that day can testify the way I felt that day,She also heard negative comments from that sales lady. This review has nothing against Jim Pattison Hyundai Nanaimo,the purpose of it is to help the company in terms of improving their customer service,and treat every customer in a good and professionnal manner regardless of their religion,ethnicity,gender or whatever. Thanks.

Chantal Ferreira

Great customer service ????

Yogi Saini

Very impressive

sasha martin

Great friendly service!!! Would recommend to anyone :)

Tony

Great Car dealership. I came all the way from Vancouver to Nanaimo just to get a car from them, and they did not disappoint. JJ(Sales Mgr) was amazing and is the BEST! he gave me a great deal. Ferg was super helpful and kind as my car salesman, and Nicole is a wonderful business Mgr who helped get me a great rate with the bank and has a good attitude too. Great Overall experience with this dealership and these people in particular. They were willing to work with my needs and wants. Would definitely recommend!

Tiffany Gee

I had a great experiance. It was my second vehicle purchase and this time around it was stress free. They new exactly what would work for me and all within my price range, thank you Scott Bradley. It was a fun and painless experiance. Plus I love my new Tucson!

Terri Henderson

Nice staff - was not pushy at all when stopped in to take a peak!

Jeka McKay

coming through nanaimo on my way to comox, I stopped into see what cars were on the lot as I'd be back that way in a few weeks, Bobby was very helpful and gave me all the info I needed on various cars, I know I may have been a pain in the butt wanting to see different cars but he made it painless ordeal. Thanks Bobby!

A.J. S

I drove 87 miles from Sidney to Nanaimo as I had seen the car I wanted on their website. Unfortunately when I arrived the car I saw I was told was their demo and not for sale and one has to order and sadly a many month wait which was not good news as I wanted to buy that day. I was offered a test drive which was great and confirmed that I wanted this car but reluctantly I left not able to buy one. I decided that I would order one at the Victoria Hyundai which is closet dealership from where I live and even had made an appointment to do that the next day and shortly after Nanaimo called me to say that they just unloaded a car like the one I wanted and it had not been ordered by anyone and they asked if I was interested. They also said it was the Deep Blue Sea colour I wanted but with a light interior rather than Black which I normally order. I quickly looked online to see the light interior and I just loved it and could not say yes fast enough and arranged to go up the next day and do the purchase which did. During the purchase time was treated as a VIP customer and when all was said and done I left a very happy customer in my beautiful new 2022 Tucson Ultimate Hybrid and it was such a treat to drive it to my home. I highly recommend Hyundai and Wheaton Nanaimo to everyone looking for a new/replacement vehicle.

Delaini Christensen

Great service!

susan r

I have to be honest and admit I have not bought a car here (though my daughter did when it was under different ownership) however the employees of this dealership came to my house and shoveled my driveway in a terrible snowstorm. I have a neurological condition that prevents me from shoveling snow and I live at the top of a steep driveway. I follow their Facebook page and their social media person keeps it very entertaining.

Roberta Turlock

Great staff and great service.

Trish Brix

Friendly, knowledgable staff. Best dealership in town!

Riley Hogg

Great friendly employees. Great service

Brian Calvin

I recently purchased a new Hyundai Tucson from Nanaimo Hyundai. I was very pleased with the service I received from BeJay Patterson. He was very helpful with all my needs that I had. I would recommend him to anybody that is looking for a new or used vehicle..Good job BeJay thanks again

Maddy Burns

Great deals, friendly service!

Candice Raines

Great service and staff - definitely worth checking out! You wont be disappointed!!

Selena Evans

Definitely deserves 5 stars

Olivia Cyr

Had difficulty with a pre owned vehicle warranty. The staff were very friendly and informative of the process.

Alex Tinoco

Great team, great service!!! Lenoard, Scott and the entire team are fantastic. We purchased a car today and we really felt the care and attention from the team here. All our questions were answered and we left feeling very good and happy with our purchase. I highly recommend this dealership if you are looking to buy a car. Thanks a whole bunch for the help and probably the best car buying experience I've had!

Nicole Chaulk

Amazing people, amazing experience! Great place to find yourself a new car, would recommend to everyone to stop by!

Marti Mcleod

I purchased a 2016 Hyundai Elantra last week from Jim Pattison Hyundai in Nanaimo. I am thoroughly satisfied with my buying experience. I met with Jon - Sales Manager first through email then in person on the day of the purchase. I then met Don who test drove the vehicle with me and with G.M. Andy who explained thoroughly the paperwork and financing arrangement. There was no pressure whatsoever and the car itself is beautiful so far. The first Elantra I owned several years ago was at 325000 km when I sold it with very few repairs or concerns.

Eric Neumeyer

Marvin was great to work with. He is genuinely a nice guy who was always quick to respond when I contacted him with questions. It was also really nice that this dealership gave me a reasonable offer for my trade in, not a low ball offer like many other dealers will try. I'd buy from these guys again and plan to get my two Hyundai's serviced there.

Ashley Rose

WOW what a great experience at Laird Wheaton! Very professional and knowledgeable staff! Tons of inventory available to choose from! I recommend them for your next vehicle!!!

Courtney Dunae

Thank you for your kindness and Generosity and the amazing staff. Very knowledgeable.

Toeken 42

Un balanced tires from storage, over pressure capacity on my passenger side, under inflated tires on my driver side. Didn’t even fill my washer fluid after servicing my vehicle. Not satisfied. Service manager B—— was condescending and arrogant.

Evi Wells

Very professional service. My salesman Rick was the reason I have ended up purchasing my car!

robyn horton

Have never actually purchased a car from these guys but I have heard very good things about the team there ????

Tyson Kimball (SP3CTRYS)

Cody was very professional in his demeanor. He was very helpful in helping me uncover all my options with regards buying a car! He did not pressure me at anytime. I would highly recommend Jim Pattison Hyundai Nanaimo to anyone looking to buy a Hyundai. And more specifically I would recommend that anyone that is looking to buy a car ask for Cody!

Lana Gavin

Great service! No pressure staff and very knowledgeable!

Ryan Murphy

Rick and the team at Wheaton made the whole experience a pleasure. Couldn't recommend them enough to anyone in the market for a new Hyundai

Brialyn and Elliot Roberts

Haven't purchased from them, but I will buy my next vehicle there! The ad after the 2018 storm hit Vancouver Island was so hilarious and light hearted after huge damage was done to their property - it was exactly what Van Isle needed to see! Excellent marketing!

Michelle Peach

Great service!!

mar ter

A great Nanaimo dealership who will help you with all your vehicle needs

Katrina Armstrong

Bunch of winners these folks!!! ????????

Kelsey Bouchard

Bought this yesterday, had great service from Bejay Patterson!!

Melissa Gus

I am not a hyundai driver but giving a shopping spree to a solo or family or back to school is the most amazing initiative any company can do locally, its life changing for kids who may not have the opprtunity to buy new! and that is what i share with people who are ready to car shop and looking for recommendations. ????

Zoe Garcia

Amazing ! Great customer service.

Kim Baker

Wonderful team and excellent service. The perfect place to buy a car! You won't be disappointed!

Barbara Gale

Polite people..well run dealership

Angelique Sloman

Cool place. Love the cars ????

Island Girl

Very helpful staff wirth helpful info re my Hyundai. Best car to my knowledge

Tracy Mccann

Very friendly...great place

Leah Przada

Friendly down to earth people :)

Marcel Bouchard

Very impressed with the service

Dusty

Came in a couple of months ago because my car was wobbling and bouncing during driving. Guy at the service counter took it for literally a 30 second drive, came back in and said there's no wobble. Told us it was safe to drive on the highway, and sent us on our way. Told us to book a full appointment if we wanted them to take a closer look (And this was a month after having an alignment done with a 'road test', where they also upsold us to a tire rotation). Turns out the rear tire was rupturing on the sidewall and shoulder. Very obvious, big long tear, and dangerous! So not only did they miss this during the inspection, when we came in again because the car was bouncing they told us it was safe to drive. On the final appointment where they finally saw the rupture, they tried to sell us tires at full price, and tried to charge us for the visit. Just bad service and bad attitudes all around. Very depressing place. Take your business elsewhere, lots of friendlier places will do warranty work. Wound up buying tires at OK Tire, who were incredibly friendly and helpful, didn't require an appointment, and had us on our way within 20 minutes. The person that drove the Hyundai shuttle was nice though.

Graham Elger

My experience here was weird. There are better places to buy cars

Alan Shaw

I came cross this used Nissan Leaf at Wheaton Hyndai dealership so I spent a full day to come over from Lower Mainland. Josh the salesman was nice to pick me up at Departure Bay Ferry Terminal. After checking it out and testing it on the road, I got a lift from Josh again to the bank to get the payment. Just when I signed all the documents and ready to drive home with the Leaf, I was told that there was only ONE FOB key. I thought it wasn't a big deal so I carried on and drove home. Afterwards I realize that if I want to have the FOB duplicated, it could only be done at a Nissan dealership and it costs more than $350.00 to do so. I got back to Josh and he wasn't able to provide much help. I then contacted Jay the Sales Manager for help. For long story short, it took another two months before I received a FOB key. Then I brought it to a local Nissan dealership to have it programmed. I finally got a spare FOB key though I still had to pay part of the cost of programming. I don't give 5 stars because that I wasn't told there was only one FOB key beforehand and the delay of getting one. Jay was very helpful getting me what I needed though.

Paige Davies

Excellent service! Thanks to Ben for all the help today!

Ryan Carney

Josh is a great salesman! Genuine and extremely knowledgeable. We went in with a budget and the type of vehicle we were interested in and Josh came up with the perfect car. I highly recommend Wheaton Hyundai for both their amazing vehicles and outstanding service.

Brodey Jorgensen

Got a car from Scott and Bejay, both were excellent to deal with and left very happy, would definitely buy another car from the dealership

A Google User

Hyundai is a great vehicle- I recommend the new Santa Fe :) and Wheaton Hyundai for all your vehicle needs.

Scott Hennessey

Tyler-James was a great help. Understandable has some areas of improvement as he is fairly new with the company. A bit pushy on new vehicles after I had stated I was not interested in new. Very knowledgeable though. Thanks guys!

Linda Creswell

Worst buying experience I have ever had. Purchased a brand new Tucson in August, 2017 for an all in price of just over $38 000.00. It has now been in the shop since March 10, 2018, over ten weeks, and I'm being told it will be at least another two weeks. The first time I took the car in, it was just over seven months old and had less than 8000 km on it. I have picked the car up four times with assurances that it was fixed. The repairs have never lasted more than one day. One time, the extreme shaking and inability to control the acceleration started again less than 4 blocks from the dealership. After 4 attempts to repair my vehicle, I am now waiting for an engine replacement. A lemon is defined as a car that has been in for repairs three times, and it still isn't fixed or a car that has spent more than 30 days in the shop, and it still needs a repair. I have requested a full refund for my "lemon", but was only offered $23 000.00 from this dealership as a trade in for another vehicle on their lot. I will never, ever purchase a Hyundai again and I will never, ever purchase a vehicle from Jim Pattison Hyundai. I gave one star because the salesperson I purchased the car from was really nice. He is no longer with the dealership. My experience is a perfect example of why Canada needs "LEMON LAWS" to protect the consumer.

Michelle Carleton

Great local business

justin laidley

Great place to buy a car friendly staff

Purple_cookie :3

Great customer service and vehicle selection! Definitely recommend

Danielle

Very friendly staff!

Michael G. Khmelnitsky

My fiancée's 2007 Santa Fe needed a new oil cover core. I called the parts department and was told that they would have to order it for me. When I arrived, I found that the ordered part was incorrect. I spoke to a receptionist named Linda who reordered the correct part for me. She told me to return at 2pm on the following Tuesday. I arrived on the appointed day and time, only to learn that the part hadn't arrived. By then, my fiancée and I had to make rather inconvenient plans to swap cars twice so I was very frustrated that the dealership didn't even try to call earlier in the day to tell me that the part was still unavailable. I spoke to the same receptionist as before. She not only refused to take responsibility for neglecting to call me on the day, but was also adamant that it wasn't her fault that the part wasn't available, that she didn't know when the part will be available, and was generally rude to me. I was told that there was still a chance that the part would arrive in the afternoon so I simply left the parts department, planning to call back later. An hour later, I called to find out whether the part had arrived in the afternoon shipment. This time, Linda raised her voice at me, asking if I was the same person who was giving her a hard time earlier in the day. Next, I called the main office and asked to speak to the general manager, Gage, but he wasn't available. Nearly a week later, Gage called me back. He did listen to my story, but didn't express much interest. He told me he'll mail me the part (for which I've now been waiting almost three weeks) and that he'll reprimand Linda. It appears that the part still hasn't been mailed three days later. I now realize I could've ordered the part online instead of having to deal with the extremely rude and disinterested staff at this location. This experience has soured me on the Wheaton Hyundai Nanaimo dealership (if not on the entire Hyundai brand). I don't recommend doing business with this dealership.

Janelle Clavora

Thank you to Kamal for your kindness and professionalism, and to Gage! My daughter is over the moon excited for her brand new Elantra to arrive. I highly recommend Wheaton Hyundai to all my friends, family and clients.

Victoria lee

Highly recommended, professional and friendly service!

Terrence

The Sales Manager (Rick) and his team did a great job during my new car purchase. It was really convenient to be able to do everything on Sunday and drive away in my brand new car. It is really convenient that they are really close to an Autoplan insurance provider that is also open Sunday. Jim Pattison Hyundai gave me a really fair trade on my truck and a really good deal on my new car. They took the appropriate time to go over everything with me and were not high pressure about anything. Rick was really excellent with helping me find the best financing plan that would give me the best deal on the car with payments that I was comfortable with over a time period that best suited my needs. Thank you Rick and your sales team for making my new car purchase both comfortable and convenient. Terrence Shanks

Nicole B

It took awhile to get directed properly to the service desk. Service was okay, in the end I got the service I needed.

Cindy Cameron

Great customer service!

Carmelo C

I take my 2018 Elantra sport to these guys for regular servicing. Haven't been disappointed yet. Super friendly people and easy to talk to.

Taylor Flint

Great company

Vanessa McCallum

Had a great experience with Chris Taylor I would highly recommend talking to him for your next car purchase

Brenda Paddle

Amazing staff. Very kind and caring .

Brown Jenn

This place is stunning!!!

Bubba Baxter

Much as I feel the need, I will refrain from using profanity when describing one of the worst experiences I've had at a dealer ship service center. Due to my loss of employment due to Covid, my wife and I are down to one vehicle which she uses for work (our only income). This morning she discovered her tire was flat and needed to be replaced. Since we bought her car there we "assumed" we we be treated as valued customers but ... you know the old expression about assuming. When I spoke to the person who answered the phone I explained our dilemma and the need to have as little down time as possible he checked his booking sheet and was given an appointment time. When we arrived to have the tire changed, a 20 minute procedure (30 for the new guy", we were told that it the car wouldn't be ready for at least an hour and a half but we were more than welcome to wait it out in their blistering hot showroom. Rather than apologize, the manchild I was dealing with obviously had no understanding of the "customer service" concept. His attitude was kurt, rude and dis-respectable. Trump like in fact. I'm too old to deal with self important people like him anymore. Especially ones who are still wet behind the ears. I don't loose my cool very easily but after a really bad day and his snide and condescending attitude, from a pup younger than my boys no less, he's lucky I didn't leap over the counter and "correct" his attitude. I'm too old to deal with self important people like him anymore. After today's experience, we will never set foot in that dealership again and until the manchild is fired and replaced with someone with a genial personality and a willingness to help, I suggest you all avoid it too.

Jessica Cooper

Extremely professional and helpful. Would 5/5 recommend, Charity Noble

Danielle Crooks

Great service and friendly staff

Jillian Demorest

Great service, friendly staff! Very happy with my purchase! Thank you!

Ed Kish

Last week, my girlfriend and I had the most relaxed, non-pressured sales experience, while having one of her dreams come true, driving home in her new 2017 Hyundai Tucson. The whole experience was so enjoyable that I would highly recommend in good conscience and to anyone who will listen to me about the professional, upfront and friendly manner in which they helped her Buy, and not Sell her a new vehicle. I have always liked to deal with people I like and trust, as we all do, and feel like we have made new friends that we wish all the continued success to, and look forward to a long term relationship! To Todd and all your staff.......Well Done! Best regards, Ed.

Jasmine Dares

Really worked with us on payments that worked for our budget.

Tina C

Amazing staff; great deals

Jessica Kidiɫilaʔoǧwa Cliffe

Great place to buy a car. Sales team is very approachable and strike the right balance. Love the Finance guy too! Super easy team to work with. This is my second car I bought from them. Would definitely by a third! I believe that I will receive continued top notch service from the service department.

Dan K

Any time I list a for sale ad on Kijiji they spam me with trying to get me to buy a car from them. If I wanted 30% of the cars value I would just burn it and then sell it used instead. "Hello, My name is Kristyn and I am a Business Development Coordinator here at Wheaton Hyundai Nanaimo. Right now our manager is seeking good used vehicles like yours. This is the perfect time to upgrade your ride. We have some of our lowest prices of the year on both new and used vehicles and this is the perfect time to come in. What day works this week to bring your vehicle in? Let me know and I can ensure a salesperson will be readily available to assist you." Edit to your response: Just stop scoping Kijiji and spamming people when they post a vehicle. If an ad says no dealers... It probably means no dealers. Edit 2: I've gotten the same thing 13 times now from these guys.

Tracey c

Great service and no pressure sales, which I appreciate. The team listens and gets an understanding of what your needs are so you can make an informed decision on the right vehicle.thank you ????

gail thomas

I love my Hyundai Sonata sport tech it's one sweet ride!!!!!! I would not drive any other car!!

Chelsea Carne

Over the past two weeks I've been working through a deal with Chris Taylor (sales) and Scott Bradley (finance) on trading in my 2014 Veloster for a 2018 Tucson GLS SE. Not only were they extremely professional and friendly, but they even went to bat for us, finding a silver one from another dealership when we thought only black would be available to us. (I know dealerships swap vehicles all the time, but this one was more of a negotiation as the other dealership didn't want to give up its silver one). Chris was professional and knowledgeable, and Scott was friendly and a real straight-shooter. We didn't get any BS from these guys, and a very fair deal. 10/10 would recommend again! We love our new Tucson!

Charles Andrew

Great service. Worth checking out

Erin Crawford

Dear Hyundai Nanaimo: when you reprogram my key as you hand off the keys to me to tell me that it will work sometimes... (After I pay of course)That's not completing the job in my mind and the first time I go to use my car stranded once again. Extremely irritating. I paid for a job to be fixed correctly the first time. Now I will have to foot another tow for you to do it right. You can count on one thing I will not be using you to purchase my new car this year! — feeling annoyed at Jim Pattison Hyundai Nanaimo.

Sarita Lagis

Check it out

Naomi Hauser

Happy cheerful staff! Thank you!

dannaka dobson

absolutely amazing staff! the people who run their social media are amazing! a great group of people, and they respect you as a person, and treat you like a customer!

Ehsan Dabeshlim

another shot to share my great experience about this dealership : ordered winter tires 3 months ago and was told that the tires have arrived....so I was called to come in at 1:30 on a Saturday to put the tires on....however when I went there they said appointment was 10:30...its funny because I had called on Friday and confirmed the time for next day...so I asked for a new appointment two weeks later to bring the car in again on a Saturday morning.....arrived at their dealership on the next appointment and again...guess what...there was no appointment booked for me AGAIN. so at this point I didn't trust their services at all and asked if they could verify they have the correct tires for me...they verified and said its Michellin tires as per your order...So they drove me back home to put the tires on...and guess what...30 minutes later they call me back.... saying the tires have wrong measurements ??? seriously??? ok ok...now they tell me Oh sir our service manager will call you on Tuesday (which was more than two weeks ago from today) to discuss your order and apply the discount so sorry....guess what.....Until two weeks ago they hadn't returned any call...once I wrote a review the next day I saw they had called without leaving any voicemail.....anyway somehow my initial review was gone...that's why another try....this dealership os very unprofessional and has very disorganized staff...definitely not recommending them to anyone...Just visit another dealership or so....at least they know what they are doing...what I found remarkable is their response on my review...they apologized with a smiley face that their management was going through a change etc....Seriously I dont care....You didn't respect my time and wasted my time 3 times and I waited for 3/4 months for a simple tire order....giving me a smiley face comment is not the proper response....perhaps You really need some Management reform.

Stephanie Thorpe

We were very impressed with this car dealership! Ben was our sales associate and he was very patient, accommodating, professional, passionate and knowledgeable about the cars! After test driving several cars, Ben was very helpful in narrowing down our indecisiveness and we went home with our perfect car. Scott was great on the financial end and we were overall very impressed with our experience.

Melissa Hutchinson

Fantastic

Tonja Payne

Awesome customer service. Can't wait to get my new Electric Kona someday ????

Faith Black

Chris Bradley, you Rock! Your first day there, and I come in asking questions. Your honesty, willingness to go the extra mile, your thoughtfulness and fantastic get it done attitude, without being pushy made my car buying experience so very easy! Thank the rest of the boys for me as well!

Ryan Crawford

Great Customer Service in the Service department!!!!

James Bates

While purchasing my third vehicle from this lot the experience was enjoyable. However since the dealership received our money the service quickly degraded. It has been my experience that if our Santa fe needed work it would be done quickly as long as we were paying for it or it was a recall order. If it was or is warranty work we have had to fight for the work to be done. As a matter of fact we are still fighting for work to be done on our vehicle

Sarah-Ann LePage

I personally have not had the pleasure of buying a vehicle from Wheaton Hyundai but a friend of mine did a couple of years ago and the staff was courteous , informative and listened to her wants and needs. They sold her the perfect car and she was extremely happy with it and all of the staff!!

Shauna Stewart

The service was amazingly friendly the staff is so knowldeagble they allow you to go home feeling you have all the information needed to make a informed decision on buying a new vehicle

Meghan

Went in for an airbag recall service notice, was quoted one hour service but they only took 45 and I got a free car wash. Nice going! Good service, polite and they had free coffee.

real up

Nice place buy first car and very helpful staff

Elite Marketing

Great bunch of people that work hard for their customers! Best Hyundai dealership I've come across!!

Mackie Dowie

Went there to check out an Elantra that was low km and fairly priced. When trying to set up the test drive the salesman seemed to be delaying. Then I got frustrated and showed up. I was told the vehicle was in for a detail all day which is why they didn't get back to me. For the test drive the car was still dirty. Got back and opened the hood, freshly detailed. I looked a little deeper and found a rats nest and bounce sheets everywhere. Thought I might as well see what they'll give me on trade because they had a few other vehicles I was interested in. They offered $4000 less then every other dealer I was talking to. At that point I just walked away. I was definitely not impressed. I ended up getting everything I wanted from a ford dealership down island. Now that I own an Elantra I will be driving out of town for any service or recalls. They gave me such poor communication and customer service when I was trying to purchase a vehicle that I will not return for ANY reason.

Stefanie Irwin

Third car we got from them. Warranty work they will avoid you. Literally. They won't call you again. 120$ an hour for any mechanical work.

Ken King

Service department is always super pleasent and accomadating when I bring them vehicles with my tow truck

Raelyn Hemstreet

I bought a car off of Bejay last week and the entire experience was fantastic! He was friendly, knowledgeable, and did everything in his power to make sure I was happy and everything was taken care of. Everyone else I talked to at the dealership was fantastic as well! Shout out to Todd the sales manager as well :) Will definitely use their services in the future.

Bill McWhinnie

Quality people..community oriented business. First class.

samantha Landry

Great place to buy a car! Great people and customer service! You won't be disappointed!

Sarah Warnock

Great place!

Valerie Wideski

My fiance and I went up to Wheaton Hyundai to take a look at a 2021 Hyundai Elantra N Line and had the pleasure of working with Rebecca, Nicole and Norm. Rebecca was easy and lovely to work with! She was nice enough to have the vehicle ready for a test drive as we were driving up from Langford. We received another offer from a different dealer that we didn't think Wheaton could beat but Rebecca and Nicole didn't give up!! We gave Rebecca a number and interest rate to beat and she (along with Nicole and Norm) delivered!!! In the end, they made us the best deal on this vehicle and we were over the moon that everything worked out smoothly. Unfortunately, we never got the chance to meet Nicole but she was great to work with over the phone! Rebecca and Norm were kind enough to stay over an hour (almost 2) past closing time last night to help us with the paperwork and delivery of the vehicle. If you have your eyes on a specific vehicle; Rebecca is my recommendation!!!!

Nazzy Hill

Love this mall! It’s where I do my every year Christmas shopping! A weekend get away to the island has a stop at the mall ????

Lesley Morrison

Great service in the service shop from Scott. Wonderful communication and no-runarounds. I was very impressed with this new company and will definitely recommend friends! Thanks again Scott!

C Wright

Thanks to BeJay we found the perfect SUV . There was no pressure and he worked with the sales manager to get the right price for us. Thanks

Jordyn Van Beek

Amazing team working here ☺️

Lucas A

Love my Kona EV! Very well built and such smart use of space. I honestly do not have a complaint about it.

Nicole

Very helpful, awesome customer service. Nice location!

Abby Neufeld

awesome service!

Donna Liberty

I had my Accent towed to Wheaton on a warranty repair and, even though I was not a client of the dealership, I got great service. I was treated with consideration and courtesy during the whole process. Highly recommend this dealership.

Trisha Miller

Such Great and friendly staff Very professional and I would highly recommend going to Wheaton Hyundai????

VI Hazmat

Bought brand new car Leaked from the start Sometimes 3-4" in trunk Trunk carpet needed to be replaced as it was covered in mold This went on for 18 months Then dealership refused to do anything Leslie is manager ....knows nothing about cars.... Todd is GM. Compete goof. Condescending and rude. Refused the help....ignorant. They had my car for 3 months trying to repair it. (They provided me a loaner car) they could not locate the leak. There were Mould spores throughout vehicle. Had the vehicle tested by environmental company. It was full of mould. They still refused to do anything. I picked up my car and took it to Mid Island Collision who located the problems immediately. Unfortunately the trunk seal that had been installed twice by Jim Pattison Hyundai was installed backwards...also 4 different locations where it was leaking in truck. Thank you Mid Island Collision (Ralph)

Nadine Mayer

Thank you to Scott in the service department for your amazing service. You are clearly an asset to your field.

Caroline Harry

Great deals affordable prices outstanding customer service.

Carolyn Dykeman

Great customer service !

Leah Howroyd

Great service, Clayton was super helpful in the car buying process. Would recommend!

ashley fulcher

I have bought a couple cars from Hyundai Nanaimo and have had them serviced here, friendly staff and was always a happy customer.

Brittany Schindel

Such an amazing company with a great give-a-way. Thanks Hyundai!

Pat Bitz

Thanks Bejay for making the purchase of my new Tucson a positive experience. You were very pleasant to deal with. I love my new vehicle.

Eva Bell

I decided to trade in my 2020 Veloster which I like very much for its design. After using for about a year I realized that the 2 door car and 4 people is the capacity that I have to change. And I did, I really appreciate them to offer good value for my vehicle and since they did have sale for 2020 and were able to work on price difference - I left with vehicle suits me better. Although one thing I do not like and I know I am not the only one. They do not accept American express, they should not discriminate one card against some other and rather negotiated with Amex about the rate. For that reason I may consider to do any car service with some other provider accepting Amex. Other than that - all happy and very satisfied customer

Darlene Manson

Very friendly

Judy Johnson

I am very disappointed in the lack of service i have received . I had a front seal replaced in my Sante Fe, at 98000 km, I am now at 10200 km and the same seal needs to be replaced. I called the service department over a week ago, 2 days in a row to inquire as to why I would have the same issue with the Sante Fe so soon.. I have yet to get a return call from the dealer. I have gone to Canadian Tire to resolve the problem. At least they are prompt and polite to their customers. I will add that Nanaimo Hyundai did call me to address this issue, promised to get back to me the next day and now I am on day 4 of waiting for that to happen ! I know that this will not be where I purchase my next vehicle ! As an update is needed, I will say the Nanaimo Hyundai, did come through in the end and treat me very fairly with my repair issue. I would say having to post on here to get a response was a bit disappointing, but in the end I am a happy customer, so I have updated my rating. Thanks again to the service department.

Kyle Hickey

great service. thanks for shuttle

Nelson Bruce

Never been but from the reviews I've read I'll definitely check you out for my next vehicle purchase‼️

Jenny Davies

Heard this was a great place to buy a Hyundai ....and love your contest for camping trip to Tofino

D Smurt

If you are in the market for a vehicle make sure to stop by and see these folks!

Sara Cooper

Liars.

trish mitchell

What a great team that helps support community in a positive way ♡

Victoria Whitfield

I phoned to book service and left my name and number for a call back as the service department was busy. I did not receive a call back so called in again after what must have been 10 rings the phone was finally answered and I was told the service department was busy so I could leave my name and number. At this point I said I had already done this and not received a call back but would try one more time. They took my name and then said could I hold while they took another call. I waited a minute and hung up. They don't seem interested in my business.

Kai Yang

Professional and competent staff in all departments. Efficient and Effective.

daily Freak

Great customer service

Cameron Janssen

Absolutely love the dealership! 5 stars, everyone employed there is so helpful and extremely knowledgeable!

Jerry Ritter

Great customer service would Highly Recommend this dealership

Allen Raven

Bought a new Tuscon from Pattison last week. It was a pleasant experience dealing with Bejay. He was very knowledgeable about the different products and was willing to take all the time I needed to make my choice without applying pressure to make up my mind. He was also very thorough in explaining all the features of the vehicle when I picked it up. My overall experience was excellent. Al R

Donna S

Great staff. Super friendly and knowledgeable.

Dan Derochie

Awesome service, extremely helpful

Breanna Fear

Highly recommend shopping here for your next vehicle! Great service, friendly faces and very helpful :)

peter wood

Thank you to Bejay & the whole team at Jim Pattison Hyundai Nanaimo, for such a pleasurable experience buying our new Tucson. Bejay was incredibly helpful and friendly as soon as we walked on the lot, and we left with no questions unanswered. Never at any stage did we feel pressured or rushed. Todd & Rick were also amazing in organizing finance for a 'foreigner' which we imagined would be extremely testing. It wasn't. We would highly recommend Bejay and the team at Jim Pattison Hyundai Nanaimo if you are looking for a new vehicle and great customer service.

Frank Frenchie

I’ve had a great experience with the company answered all my questions I asked them

SDKFAN 420

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Jada Kovacs

I do a lot of work for them and I decided to purchase from them because of the way they treat their customers. I'm traveling all the way from Kamloops to buy here and I'm excited to deal with them. It's not often you find a car dealership with the kind of integrity these guys have. I work with car dealerships across the globe and this is the one I choose to be a customer at this one for a reason. Defiantly one of my favorites to work for too.

Courtney Royendyk

Great dealership. Love the contests.

S Sutherland

Absolutely awesome

Jazlyn Heartman

I had taken my previous Hyundai in for servicing to this location and was very satisfied with the service and customer service I had received!???? My vehicle was ready on time with the surprise of it being cleaned (vacuumed) along with a bottle of water. Best service I have received from a dealership and I would strongly recommend them to anyone????

Otter

I find members of the service department intimidating/scary. I always leave feeling like I’ve just been conned. Will not go back.

Jayson Krop

I applied for Financing though this dealership and was very pleased to see the extra mile Rick Lauman went to get me a loan at a good rate from a major bank. They provided me with a fantastic car that had very low kms at a fabulous price! The service was great and I myself am in a customer service industry so I know good service when I see it. I would recommend Rick Lauman to anyone looking for a new or used vehicle. Side note: I am not related to Rick at all and never met him before I applied for financing. He made me feel like family.

Kim Lavoie

Wonderful experience here, I would highly recommend buying from these guys. Bejay was excellent to deal with, he was very upfront and honest, charismatic, down to earth, and really listened to what I wanted. He wasn’t pushy at all and at the end of the day, I walked, or rather, drove away with a fantastic car that I am extremely happy with. The whole team was absolutely wonderful, including JJ, the sales manager who was very kind and professional, Nicole, who got all of the financing details finished and was very sweet and helpful, Andy, who helped me with the insurance and really listened to my budget, and Jessica, who leant me her almond milk for my coffee. Overall, very happy with my experience, thank you so much to everyone for making my experience so wonderful :)

Edward louie

I liked the great help from the workers they’ve answered all my questions politely and was also patient with me. Great service here period.

Tasha

Charged more then quoted for my first service on an EV.

Matt Cotton

Good service expensive parts for the smart keys though!! ????

Emily Kurucz

Had a super great experience at Wheaton Hyundai! Ran into the right sales associate at the right time and just felt very welcomed. BEST PART: NOT PUSHED AT ALL!!! Will 100% be recommending Wheaton Hyundai to my family and friends.

Brittany Murray

I think buying a new vehicle can be an intimidating process for anyone. Period. And, from my experience as a woman(and from what friends have shared with me of their experience) I would go as far as to say that women are particularily vulnerable to aggressive, cliche sales tactics. As a woman, I want to be heard. I want my specific and unique vehicle needs to matter. I want to feel respected and "safe" enough to ask questions that might sound a little silly. As I reflect on my experience with Josh at Nanaimo Wheaton Hyundai, especially in comparison to other dealerships I visited in this process, I am beyond pleased with his ability to weave human relational skills with sales skills. He was Genuine, Relaxed, and Caring. I will definitely recommend him to any of my friends or family who are in the market for a new vehicle. Oh, and equally, if not most importantly, I LOOOOOOVE the vehicle I purchased. It is beyond amazing. I cant wait to drive to work each morning. It exceeds my expectations and meets all my immediate and projected needs and then some!! Also worth mentioning, are the awesome women who worked with me in the finance and insurance departments. Nicole and Kassandra were both so helpful, genuine, and a pleasure to work with. I had no idea I could have such a pleasant and even enjoyable vehicle buying experience!! Thank you.

Lifeisgood904

Enjoyed doing business with this dealership. Daniel and Paul were very upfront and made the deal very easy. I will recommend this store to my friends. I bought a 2014 Hyundai Santa fe and have too say I am very happy with my purchase...keep up the good work.

Cody Aten

Yee, free stuff

Devin Heighton

Great place friendly caring

Michelle Andersen

I am truly heartbroken while writing this review. I had visited this dealership not too long ago and test drove a Kona and a Venue. I was working with John and so thankful for his knowledge and patience. My dad and I visited the dealership together as I am a student and needed someone to cosign with me. My dad had emailed hyndai inquiring about the winter tire sale and was told that we would recieve a pair! When he arrived to his meeting with John and JJ the manager on wednesday JJ was not there and nowhere to be found. A little annoyed but we were told to return at 12. We arrived early and we talked to John about the tires. He told us that there was nothing that he could do and we wouldnt recieve them. JJ was still to come talk to us, but arrived 50 minutes late. My dad has a thick russian accent and was ethnically profiled by JJ. As soon as JJ heard his accent he said to us "its obvious we are not going to get along, this is the deal take it or get out. It is obvious that you guys are not going to buy anything." I have never experineced such disrepsect in my life. I am very sad that in this day and age this is what one has to deal with. In our 15 years of Canada we have never been ethnically profiled and I am sad to say that this was our exerpience with Hyundai Nanaimo.

Rick Doucette

Well I'd love to give a five star review like many others, but I just can't. We stopped in there a couple of weeks ago to look at their top of the line Palisade. We were met quickly and by a nice sales guy who found us a nice vehicle on the lot that we decided to purchase. They would have to rush the delivery for that day as we are from out of town, but said they could do it. Sounds good so far right? Well here's where the wheels start to come off the cart....pun intended. While looking at the car one of the options that I very much wanted was either adaptive (turning) headlights, side illuminating lights or fog lights. It's important to me due to an eye condition when turning corners and not being able to see especially well. I specifically asked about this as the US version does not have this option, but many times there are differences in US/Canadian options. Further muddying the waters is the fact that all of the lower end Hyundais have this option and so does their sister company Kia (which is what I was initially going to buy). However, I was assured by the sales person that in fact the vehicle DID have fog lights. In fact we both griped about how we hate dealerships where the sales people don't know their product....a bit of sad foreshadowing here. So we signed and bought the car. They did the rush job in getting it ready (missed a few things, but they did get it done) and we picked it up at the end of the day. No walk through of the car or the options as it was the end of the day so we got in and drove home. You can probably guess where this is going. No fog lights. So I contacted the dealer and they still at that point said the car has fog lights for sure and sent me a picture. Well the picture was of the parking lights/DRL lights...spoiler alert they are not fog lights. Agreeing that there was a problem they said they would look into it and take care of me. In fact I was asked if I would accept after market lights and I said I would if they were integrated well. Then radio silence. I emailed the dealership multiple times with the last being on Monday the 24th with no reply. So yeah...that sucks. The one feature I specifically asked for is not there and I am now considering trading this vehicle in on something that has this feature. Really for me this should be a one star review as I spent a good amount of money for the wrong vehicle, but I'll leave it at two stars as they are friendly...I guess that's worth a star. So as always do your research. I did, but was convinced that they really knew their product. I should have went with the Kia or Audi that were on the top of my list. EDIT:March 5, 2020 Wow...that was a pretty lame reply. I'm guessing that if your carpenter built your house wrong as there was "too much to learn" you'd be more than a little upset. Also, it in no way shape or form addresses how you were "going to take care of me", nor your lack of response to my emails. But I understand you got your money and you're onto the next customer.

Stephen

***1st Try*** Tried calling to book a service appt, was put on hold for 5 min, so hung up and called again. Reception told me they'd get service to call me back as they were dealing with a customer. An hour passes, no call back. My wife calls, gets put on hold for 5 min. She hangs up and calls back and reception offers to take a number for service to call back. My wife declines as we've already been waiting for that. Receptionist says they are super busy and a service person is away sick so they are backed up... ok thanks for telling us that now after getting the run around. I can't give a review on their mechanical servicing since I couldn't get far enough with them to even book anything. Time to look elsewhere, they're too busy to take on new customers it seems. ***Edited from 2 to 4 stars after making a later appointment and everything went well once we finally got in.

Chris Trenholm

Haven’t visited you guys yet so will stick with a 4 star for now! Maybe one day, great social media page and loving the contests!

Janet norton

Excellent service, super clean car too.

SAM H

I was very impressed with Mackenzie Sax. She helped with my trade in and was absolutely delightful, honest and very helpful. Never hesitate to answer my questions, never made me feel pressured, on the contrary I felt she really understood my goal in the transaction and my desires were met. Thanks Mackenzie, you are an honest and reliable car salesperson...so rare! Good luck with your career!

Joe Lagos

Excellent staff and service!!

Sonja Vanderwood

Great place!!!

Jennifer Weeks

Non pressure sales staff was a pleasant change when we were purchasing a new car.

Sonja Leeuw

Never actually purchased from here but when calling about purchasing an electric car they were honest about not having a certificate for the rebate and helped me find somewhere that did! Much respect for that!

Jono Haines

Very helpful great service as nice as they come would highly recommend them to anyone

katie robertson

Great staff

Wade Crombie

Super easy transaction purchasing a new Santa Fe Ultimate Calligraphy. Ferg was quick, professional and easy to deal with as the salesperson, and the finance team made the paperwork painless. Great experience.

Brittany Lapointe

Amazing ????????

Willow Mayson-Brown

Amazing customer service

Aisha Sabourin

Great staff, wonderful selection!

Steve Levington

Quick and easy and very affordable. Would deal with them again.

Keenan Hollands

Great work environment with a great team. Instant service and they Help you find what you are looking for with great advice!

Miranda H

Haven't gotten a vehicle from them but their staff is super friendly and helpful.

Kiersten Alteen

Great team!

Cheryl Mattson

Great friendly helpful staff????

Sterling Gagnon

This is a great place . there awesome and helpfull . hott deals and hott cars.

Melissa Proctor

This dealership is the ONLY reason I will NEVER buy another Hyundai! In August 2018 I had the unfortunate experience of my 2017 (22,000km) Hyundai Sante Fe's engine blowing while I was on vacation on Vancouver Island from Calgary, and having my vehicle towed to this appalling establishment, Hyundai should be ashamed to to be associated with this dealership. I was treated as though I was just a dumb woman, and that it was my problem that the vehicle they are supposed to stand by failed. When I met their Finance Manager Scott Bradley, right away it was assumed that I would trade in my vehicle for a new one; NEVER! Multiple inappropriate comments from the Scott "cars are a waste of money". Scott asked what area of Calgary we were from, and then said that if we were form the North East he wouldn't help us (we ARE from the North East); I don't think where you live should determine what assistance you receive from anyone. I called to find out the status of delivery on the new engine and Scott told me "it's not like you can track it like UPS". REALLY??? I have been speaking with Hyundai Canada regularly, and contacting the Service Manager Jesse Erengerg at Wheaton Hyundai, for the cheque they still owe me (that they promised to pay) and a Service Invoice to have documentation to show what work was done. Still to this day, more than 2 months later I have received NOTHING! The worst Customer Experience EVER! You purchase a vehicle for a large sum of money and you should know that the company you bought from will stand behind it, this is not the case with Wheaton Hyundai.

Amy Moore

I purchased a 2016 Hyundia Sonata about a month ago from the Nanaimo dealership. The experience was low pressure and I found the car I wanted at a great price. And I don't say this lightly, I spent a week comparing with Vancouver dealerships, Auto trader and other places on the island. They had the best price at the time in all of BC for the car I was looking for. This is also my 2nd Hyundia Sonata. The space and features are all very user friendly which is hard to find with all the fancy tech most new cars come with. The features are high tech, but practical and useful, rather then confusing noises you just want to shut off. Beyond that, the buying experience I had was not stressful and I would go back for my next vehicle as I have strayed and had a different vehicle for a year - ended up going back to Hyundia. I did not receive a bunch of unnecessary calls and texts while I was making my decision either, which was nice - as I had said I was serious and just needed some time to make things final. Corbin (sales) and Rick were easy to talk and were able to answer all my questions, I also didn't feel ignored after I bought the car and had a couple questions - this is important. I got a fair price for my trade in as well. Overall it was a great buying experience and I have a car I love.

Diane Morton

Awesome company!

Lee Surinak

Service department is polite and very helpful

Enyo 00

Just walked around the lot and the workers were helpful and friendly.

Rachelle a

Great customer service.

Lisa Tidder

Good customer service....

Kelsie Nicholls

Great team !

Keenan B

Very friendly and knowledgeable staff!

Jocelyn Kiser

After spending over ten grand on used older vehicles and repairs last year, coupled with a new baby and numerous back surgeries, thanks to the jerk texting and driving, I wanted the piece of mind, safety, and security that one should get with a newer vehicle, so I bought a 2016 Hyundai Elantra from a private dealer. I buy said vehicle end of October, put 7000km on it, to find out the rattle grinding sound was my brakes for the callipers seizing. I was instructed to take into a Hyundai dealer for warranty repair...enter Jim Pattinson. I was concerned about coverage and other potential issue so ended up in contact with the GM Todd. Todd went to bat for me but in the end only the callipers were covered leaving me with a $500 repair job on the brakes, a day after my frickin car payment came out, less than three month of owning this vehicle, not purchased from them. I didn’t go into a sob story aside from explaining how I had purchased the car for reasons already explained here, and how devastated I was to have to come up with more money I didn’t have budgeting for with this car. I thanked Todd for all his hard work, discount he offered to do the brakes, and really just for being empathic to my situation, actively listening, and doing his best to help. That is when the unexpected happened, Todd said, “you know what, I’m going to cover the cost of this for you”. He went on to say he would have done this for a customer of the dealership in my situation, but regardless of where I bought my car, he wanted to help. I’m absolutely floored by the kindness and generosity of Jim Pattison Hyundai and I’ve spent zero dollars there...I can’t even imagine how a paying customer is treated! Highly recommend and extremely grateful????

calla rasmussen

When you see the Wheaton name you know it's a class act. My parent bought a Buick Park Avenue from Dave Wheaton in New Westminster. They were very happy!

Heinz Andre

Great Service and really nice People!!

Marena Musfelt

Awesome people :)

Kelsey Watson

Great

Jillian Darbyshire

Friendly staff! And great place!

CR Bridges

Very impressed with Wheaton Hyundai's service department -- service manager Brodie and the technicians who replaced the motor in our Sonata. Excellent experience; will be back.

pacel eliman

I have bought a few cars off Ed Lachance over the years. I will be in soon to trade again. I always get a fair deal. I recommend anyone looking for a new or used vehicle go see Ed

Valerie Baldwin

Friendly good service

Scooter Ross

I have been searching for cars for my mother for a longtime! I must say Bobby was one of the best car salesman I have dealt with. I was unsure of the Hyundai product, as I have always had a domestic car; however, Bobby really brought some friendly insight and made car hunting actually fun. Thanks Bobby!

amanda crystal

Bought my car from Wheaton Hyundai great service

Gale Bryant

Great customer service would recommend to all

Conrad Fauth

Jim Pattison Hyundai Nanaimo, B.C My son and I have both had very recent experiences in purchasing new vehicles from Sheldon Okaduik. I was very impressed with this young man as we were treated in what I call " the new modern day sales approach".......having purchased many vehicles from dealers in the past 25 yrs it was incredibly refreshing to not have to listen or talked into something I don't like from the "old school salesman"....and many of you know the type I'm speaking about, the ones who are pushy, always saying your best deal is today, or make an offer cause this deal won't last long...etc, etc. This salesman Sheldon has only been on the job a short time and I was so impressed we end up buying 2 new cars, he knows the product, he's incredibly polite, he doesn't come with any attitude like the old school guys.....give him a try and you will see exactly what I'm speaking about.....this kid is going places! Well done Sheldon and all the best in your very bright future! Conrad and Jason

Courtney Wilkinson

Great people that are always willing to help you out with whatever your needs may be !

Dana Vogel

Great people

Samantha Beck

Have never been but have heard nothing but good things ????

Scott Wimpney

When I was looking for a car Wheaton Hyundai was nothing but polite and respectful, there staff was amazing and I highly recommend them

Brittany Simms

As Martin Short said in Dirty Rotten Scoundrels (which, for the record, is also how I usually view car dealerships), "It is better to be good and kind...than to not." Josh Lindstedt was good and kind. In all seriousness, buying a vehicle is a supremely stressful endeavour but Josh made it very chill. Go see him if you need a car. 10/10 customer service, would recommend.

brian lambert

So sorry to see Jim Pattison Hyundai is no more.We always enjoyed getting our Electra GT seviced there.The staff always treated us well amd fao

Jamie Posliff

What a great group of people!! And look at those deals...especially the Elantra!!! Gorgeous & comfortable!! Wow!

big burt

These reviews have to be manipulated. I went there looking for used and they literally had nothing. Sales guy told me management had recently changed so they were bringing in used TRUCKS. Hyundai doesn't make trucks. DEALERSHIP MAY BE GOOD PROVIDED YOU'RE LOOKING TO ONLY BUY NEW.

Betty Bezaire

Rob and Lee were fantastic! They helped us out looking at a few SUVs .

Lynn N

Brodie and the service team did an amazing job with our car. We were dealing with a stubborn electrical issue, where our car wouldn't start (2014 Hyundai Elantra). The team worked really hard and really quickly to get the problem fixed. The dealership is affordable, and we will definitely trust them with our vehicle going forward.

Richard Hrycyshyn

Horrible experience.

Phill Simpson

Service counterperson did not know her stuff about cars , just went though the motions and asked already answered questions

Aynsley Tarrant

They have amazing service and staff I love going there.

T Nicole

Lovely staff, super friendly! Will be buying my next vehicle from them :)

Amanda Hepner

They are currently going above and beyond to make this girl happy, after 8 months of bad previous management and service. Very happy Wheaton Hyundia Nanaimo has a New General Manager (Gage) in place who cares about their customers and the customers experience. Also shout out to Scott in service for all the work you have done to fix the problems from previous service staff.

T Z

The staff at Wheaton Hyundai are so helpful. I was visiting from out of town and the sunroof on my car smashed. They were able to look at it and determine nothing had hit it, it was detective and has broken from the pressure so it was covered by the warranty. They treated me so well during that visit that when I was looking to purchase a new car I made a special trip to Nanaimo so see them.

daphne campbell

Haven't been yet. Plan on going soon very soon

Elizabeth Timmons

Always friendly staff

Tara Henderson

Friendly, knowledgeable and comparative pricing ! Great place to get into a new vehicle ☺

Tanya Rokotuiwakaya

Maybe an awesome place to confidently purchase your next dream vehicle

Michael F

Had an easy time finding a vehicle that suited what I needed. It was a good experience as opposed to all the other dealerships I went to. Thank you to Charlie for making this as painless as possible and for the sweet ride.

asia sherart

Amazing staff, very friendly and helpfull. Would recommend!

G R

No pressure, professional service!

Aimee Shortman

Great service!

Lee Grimmer

Wheaton Hyundai kindly helped me with a developing flat tire. I showed up without an appointment. They fit my car in & I was back on the road in an hour. Very much appreciate their superb service!

Chris Rawlings

1st time visit for a tire repair, even gave my Kona a real good clean, excellent service unlike @hyundaisaskatoonsouth where we bought the Kona from..last 3 times it went in there they never cleaned it once, on one occasion it sat in their parking lot for 8 hours untouched

Martha&TJ Muhl

We went in looking for something family friendly but still outdoors worthy and the incredibly friendly staff helped us find a perfect vehicle for us! Definitely reccommend going to see them.

Kiely Burden

Great team!

Pam Johnson

Brodie in service really is the best!

Roberta Bortolotto

Love my Elantra, I typically hate dealing with dealerships and only go look at cars in lots at night when they are closed. Hyundai was.a nuce change, I didn't feel pressured just relaxed and was able to do my own thing and when I was ready to choose Bejay was there to assist. He was awesome and made the experience and transaction so easy and fast. I would encourage anyone looking at a Hyundai to go to Jim Pattison in Nanaimo and ask for Bejay.

k s

Very pleasant, new owners so still getting a feel for them

Katie Barrette

Excellent staff and service. Recently purchased a vehicle from this dealership, they got us exactly what we wanted, and were able to get us in our new vehicle quickly. Love our new Elantra, highly recommend this dealership.

Leta Opdahl

Cody Sutton. Product advisor is a really nice man. Very helpful and very respectful if you need a car see Cody he will get you a car of your dreams. Thank you Cody for all your help i give 10 stars keep up your great work .... Love Leta Opdahl and Sonbo Nelson.....

michael wilson

My vehicle was not sanitized after service. No indication of self isolation, mask wearing or sanitizer available.

Dean Buckland

Excellent service and accommodating staff. Picked me up at airport and made sure the car was more than what I was expecting. Ben was awesome !

Danielle Norman

Thank you Leonard for introducing my Dtr and I to this fantastic product. On a whim my dtr and I decided to take a 2013 Elantra GLS with tech package for a test drive. Within 24 hours it was in our driveway. Leonard had only been with the dealership for five days and ensured the negotiated price fit our budget. We are very pleased with the quality and options this car offers.

Norman Anderson

There are some really good people at this dealership that do try hard but attention to detail does not seem to be a great strength. I really like the Ioniq which is why I just recently traded in for my second one. It is truly an improvement since Wheaton took over the dealership from Pattison, but there is still a ways to go.

steff lodjn

Amazing group of people I need to come in again soon and get my car traded in!

Kathleen O'Brien

Wheaton is a great place to buy a car. I live a few hours away so my search was online. Rob was so helpful, thoughtful and understanding of my requirements and the whole experience was as easy as could be. The car is absolutely perfect for me and I am very happy.

Kait corg

Great service !

Sara Byron

Great service ????

Dora Frenchie

Great customer service All the workers are polite and have good humour! I totally recommend this place

Cathy M

Between this dealership and Hyundai Canada, I am so thoroughly disappointed with everything to do with Hyundai period! My fuel sending unit went last November, and at a cost of over 600$, I had it replaced at a licensed shop in Parksville. One year and 7....yes...your right..I said 7 days later, the part stopped working. Called Jim Patteson Hyundai Nanaimo, nope, they wont cover it over one year.....keep in mind its only 7...yes 7 days later.....so..I call Hyundai Canada, spoke to Daniel. He told me he would work something out with the management in Ontario. Said he would call me back the very next day. Over 2 weeks later, I finally started calling every day, and today he FINALLY got back to me. The answer was no. I cant believe that I will have to spend ANOTHER 600$ plus, to replace this part AGAIN...I guess hoping that it wont break in another 366 days, because Hyundai will NOT replace the part if its over 365 days. Keep that all in mind before buying from this dealer, because believe me, I am very sorry that I bought something this cheaply made and over priced.

Becky Haas

Always great service

Mike O

Talked to a sales guy about the car I was looking for and I wanted to see what the cost will be with taxes and all fees in and the sales guy keeps trying to sell me a different vehicle. I stayed in his office for 15 minutes and then just walked out since the guy either didn't care about what I (the customer) wanted or just wanted to make more commission. He was really pushing hard for me to buy a different vehicle. It was rather funny

Robert Setter

It took less than three hours to test drive, negotiate, conduct the paper work and drive off with a new vehicle. All staff were direct, courteous, efficient and sincere. I will return, no question.

Meghan Rounding

Fantastic customer service!

Braeden Robbins

Awesome :-)

Jennifer Robinson

Great service friendly people

Tat Jack

Excellent customer service and great friendly staff

Jack Ryan

Excellent service. A big thank you to Jason (salesman) and Norm (manager) for their help in purchasing my 2013 Hyundai Santa Fe. They were very helpful working with my situation. When they delivered the vehicle it was clean and detailed. Will absolutely buy from them. Great job everyone.

Brittanie Hannah

Friendly staff!

Jackie Bob

Great place to shop for a new vehicle Excellent knowledgeable staff.

Shayle Peers

Super friendly

JAMES MISKULIN

I had a great experience working with James, Darrel and the team at Wheaton Hyundai. The process was smooth, with no pressure. James and Darrel made sure to get my wife and I into a great new car, at a beyond fair price. If you're in search of a new vehicle, then Wheaton Hyundai is a great place to start!

Michael Puszka

The staff is very polite and helpful every time I'm in. Leonard Seigler did an amazing job making my buying experience smooth and comfortable. Nothing was forced on me, they made sure everything was clear and understandable. Leonard followed up with me to ensure I was happy with my experience which I was. Will definitely recommend to my friends.

Sarah MacGregor

Amazing group of people. Worth checking out

Kate Gustafson

Had a good experience with Beejay and Rick. Thanks all!

Carly Merrick

I had standard service done on my car at Wheaton Hyundai in Nanaimo on April 18th. Excellent service! I was so thankful that they were open during Covid 19. They even gave me a little gift for my birthday! There is no other place I trust with my car! Thank you!!

Brandy O

Wonderful service and such nice people to deal with!

Marissa Christensen

Went on a Friday morning to look at an AWD vehicle. Took it for a test drive but it hadn't been inspected so continued looking at vehicles elsewhere. Came back on Saturday as they said the inspection had been completed. This report indicated N/A under the AWD column...it says AWD right on the back of the vehicle and the controls are right next to the e-brake. Not exactly the 'rigorous' inspection they advertise. Waited for two hours to speak to finance department and was offered standard finance rate of 6.99 even though my credit rating is 850. Their first response was that the finance manager was out of the office (on a Saturday?), then they said that I could get a better rate if I didn't put any money down (?!) Then said that the bank was now closed (after I waited for two hours) and that they would be in touch first thing Monday. It's 11 am on Monday and still no contact. I'll consider it a bullet dodged and share this experience to save others the headache. Take your money elsewhere.

Dani Daigle

Totally worth the drive! I know where my next car is coming from!

Rodney Miller

I bought a used low mileage Jeep that the dealership had just taken in on trade. I got a very good cash sale price, a few thousand below black book value. What the dealership did not know and which took me almost a month of driving to diagnose was the Jeep had a leaking head gasket which was causing a lose of coolant. Daniel Jones the General Sales Manager did not hesitate in taking steps to have the issue attended to at no cost to myself. The dealership stood behind the sale had the jeep fixed locally in Victoria for me regardless of the fact they are in Nanaimo and might have been able to do the work in-house at a lower cost. Highly recommended .. they can be trusted

John Stellaard

Good service

shelby bursaw

So amazing! Everyone that works here is so ambitious to find you exactly what you want! By far the best team on the island

Lyndon Sayler

My daughter recently purchased a used Hyundai in a private sale which turned out to have some major problems. I wasn't very hopeful when I contacted Wheaton Hyundai. However, they were amazing. Brodie went above and beyond to help resolve the issues. I couldn't be happier or more impressed.

V island Events

I heart my venue!!!!

Sarah Wight

Thank you to BJ for his great service going above and beyond to get us into a fabulous car at the right price! So knowledgeable and low pressure sales make for an overall fantastic experience.

Alex Osborne

Love my Hyundai Elantra!!

Riley Smith

Awesome place, amazing staff!

Makenna Girdlestone

excellent staff!

Grace McInnes

Great service, great location.

Nicole Russell

I came to get a key cut for my car, appointment was made for this morning. When I arrived I found out that they forgot to have the key cut, and forgot to notify me. Since I am coming from out of town their solution was for me to pay the $85 for the key and drive it down to the locksmith pay the locksmith and drive the key back for them to program it, and pay for programing. At first I thought this was a reasonable solution and I paid the money for the key and when I asked for the locksmith location, I was advised it was 20 minutes away in downtown Nanaimo on Nichol Street. I decided I did not want to take an hour (both ways) out of my day to move a key from their location to the locksmith due to their error, or drive downtown Nichols Street as i haven't been in that area before. So I had my money refunded for the key that I just purchased and drove the hour back home. Very upset, what a waste of time, they should of drove the key themselves, and programmed it. I don't understand why I would do all the leg work for a 15 min, computer job of programming( service attendant words- 15 mins) for 250 dollars

Doreen Hemming

Great customer service!!!

Norm Shokal

Bait and switch don't trust these guys

Andy Pavan

My Google search has taken me to the Wheaton people. I follow all reviews, I have not found nothing negative with the Hyundai team. I give a 4 ⭐, as I have not personally bought a vehical there YET!!

Tamara Majoros

After seeing how the sales staff handled the crazy wind storm we had, the humour and good nature they used to make the best of a terrible situation for them, I cannot wait to buy a car from them! I’m hoping this year to upgrade my Elantra and I will definitely be giving Wheaton Hyundai my business!

Becky Wagner

The staff here are friendly and went above and beyond for us. Very informative with outstanding customer service!

Realle Allan

Amazing place with something for everyone! Love them ????????

Cheyenne Moody

Very friendly and helpful and not pushy at all!

Andrew Patrick

5 star service and fantastic employees

Vittorio Giannandrea

I was promptly helped with my specific vehicle needs. My salesman Charlie went above and beyond to source out an SUV I had been seeking for a while. With no hesitation, my needs were met and honoured in a timely fashion! An experience to generate future business! Thank you!

Theresa Gilroyed

They are all so friendly and really funny, definitely would recommend

Lisa-Jo Sutton

Great service! Thank you!

Samantha Langley

I Iove this place.. such kind, knowledgeable staff. Thanks so much

Melissa Faulkner

Quick response time by message and excellent customer service!

Lewis Morris

Lenoard was very helpful and pleasant. We purchased a 2017 Elantra gt. He was very knowledgable and the whole experience took only a few hours from seeing the car to getting financing then insurance, we really appreciate the above and beyond customer service you guys provided on Saturday. Cheers

Jenn Clairmont

I would recommend lenoard seigler to get you in the car you want he was quick and work hard to get me a vehicle

Adrian Perez

Great customer service!!!

Meaghan Perry

Great service and they make feel you like family ❤️ I would 100% recommended this company :)

Judy Benner

I brought my Elantra in today to replace a broken part in the trunk. Service was excellent, staff was very friendly and professional. Thanks to Scott and Clint!!

Liza Mckee

Amazing service and staff! ????

Shelby Olsen

Awesome people!!

Tyler Long

Very happy with my service!

Leigh Mayoh

I traveled from Nelson to purchase the best priced used Subaru I could find in BC. The vehicle had very low km and was exactly as described. They worked hard to get me approved for a loan and had somebody waiting for me when I arrived on the ferry from Vancouver. Thank you for the hard work!!

Kennedy King

Bejay and Kevin were great! No pressure, helpful, and friendly.

colebank56 fiddick

Best place to go. Friendly staff and nice atmosphere.

Lenora turcotte

I've visited before, and everyone is so kind and helpful! I'd also love to win this trip and sleep under the stars????

Zeppleteer

The SCRAP IT Hyundai dealer was very helpful. Offered to help co ordinate the scrapping of my old vehicle. Was present every step of the way. 10/10

John Matechuk

Bejay was fantastic to deal with. No pressure, listened to my needs and worked to deliver the vehicle based on my travel schedule. Very happy with my purchase!

nicole leadbeater

Have heard nothing but good things about the quality of service this dealership provides.

Tina Doty

Great service and staff

Sarah Taylor

I recently had the pleasure of working with Chris Taylor at HYyundai and it was nothing short of excellent. He was very professional with me. I would recommend buying your next vehicle with him.

Christine Little

Purchased my car here, had great customer service!

Mat L

Had the pleasure of dropping in and meeting Sheldon who helped us find the perfect commuter car. The day was a little long but we managed to take it home the same day. The location was clean and well set out. Sometimes buying a car can be a hassle, but Sheldon made the whole experience seem not so bad.