Reviews of Steve Marshall Ford Lincoln (Car Concessionaire)

Josef Hildenbrand

Bought 2 trucks from these guys, was always very happy with the service. Big thank you to Ryan and Peter!

Brad McRae

Haven't had a bad experience.

Erik Carstensen

Super friendly staff. Rob was amazing to deal with

Chicarah 6901

Excellent service!

tony slade

my car went in for a recall..fast ..quick service..they went out of their way to drive my car home ...best customer service ever .... thank you sooo much ...tony

Jack Olsen

I'am the owner of jlo electrical services a small electrical contractor.And over the last week my e250 van broke down twice and we were unable to work without this van.And the service department at Steve Marshall ford did a great job getting the van running again! Great communications from the service rep as to cost and what the problem was. I will be back thanks Jack

Norma Jamieson

Thanks for everyone who helped me on Nov 2 2016. I had issues with my wiper on the drivers side of my Ford Escape. I received fast and efficient service. Of course I am from Tofino and that day was a horrible day, rain came down in buckets and water was ponding everywhere! You were awesome, and I really appreciate your great service. ( I never had booked an appointment, just drove in, and they were very busy, but promptly helped me. ) Thank you Norma & Keith Jamieson Tofino

Paul Nash

Service do good work but every time I've been they've told me they are short on tech people ...long waits for even the simplest procedures, plan on taking the day

Painkiller28

So I got a recall over a year ago on my explorer. Went to Steve Marshall and gave them my details, they said they would order the parts and get back to me for the installation. 14 months later, I still haven't heard anything from Steve Marshall. The part got lost in the mail or they just couldn't be bothered with something they can't make a profit off ?

Rachel Cousins

Always had a wonderful experience at the service center. Rob and Chris are so helpful

Evan

Steve Marshall Ford Lincoln great job! Exactly what I expected from a professional dealership. Thank you again and thank you to John for getting me on the road in my F150.

Rob Watson

Bought truck

Ryan Aubichon

Service department is excellent, recent hires of younger women, have made my experiance, dealing with service 'relaxed'..and 'uncomplicated'. If you are trying to buy a used vehicle, you might want to go somewhere else! I felt insulted, and they are not willing to deal, when they say they are! If you say you are open to offers, and then say you will only accept FULL PRICE....YOUR NOT OPEN TO OFFERS!

Danielle Skrine

Just bought a pre-owned vehicle and had the best experience with the team at Steve Marshall! I bought my new vehicle from Kai on the Sales team and he was so wonderful to deal with. He was super knowledgeable, patient, and very trustworthy. He made me feel comfortable the moment we started talking. Can't recommend him enough! I traded in a Ford I was already getting serviced at the dealership - the Service department is fantastic, Shelly especially. Thanks to the entire team - couldn't be happier with my vehicle and can't wait to bring it in for service :) Thank you!

Daelen Frechette

Absolutely amazing experience from salesman John and the rest of the staff at Steve Marshall Ford. Extremely easy to deal with, answered and and all questions without a hitch, and helped get me a new Bronco! Anyone looking to join the Ford family needs to stop by this location, especially with Ford’s impressive line up!

Rod Freeman

Nothing but good experiences at this dealership. Bought my Ford pickup here and they've always provided quick, reasonably priced service when needed. Really friendly staff that go out of their way to make sure you have a great customer experience.

gord g

enjoy the new car...thanks

Dari Meldrum

Excellent experience, great staff.. I left there extremely happy with my brand new Ford escape! Highly recommend this place. Lots of laughs and no pressure, listened to what I needed and went above expectations!!

All in 1 tree service “All in 1 tree service”

Great people who want to help and very kind

Meg A

I was very impressed with the quick and professional help I received on purchasing my first car. Troy Harder was very personable, professional and stayed after hours just so I could drive my car off the lot that night. Something greatly appreciated due to the fact I am not from Nanaimo. I am greatly satisfied with Steve Marshall Ford and Lincoln and would be more then happy to do business with them again. Thank you Troy!

Songstress A

What an awesome experience! Lexy was my sales consultant and was so knowledgable, helpful, and just overall wonderful in helping me find my car. Everyone I met with was genuinely friendly and there was no feeling of being pressured into a sale which has always turned me off of car shopping in the past. I will definitely come back when it's time for my next vehicle and highly recommend this dealership.

Karly Fennell

Do yourself a favor and read this. I went to a big, well established dealership to avoid the scummy, back ally used car dealership antics. These guys took it to a whole new level of scummyness. 1) A used truck with low KM's. They insisted it had passed their "81 point inspection" with flying colors. They assured me that there was absolutely nothing wrong with this vehicle. 2) I test drove it and soon noticed a significant rumble,rattle at low rpms. Made me think transmission. WHen I took it back to the dealership they braught in their certified, licenced professional mechanic who took it out and was able to reproduce the problem. 3) They said they would fix it that evening. 4) They called the next morning to say it was all fixed up. Mechanic fixed it. It was the U-joint. He took it out for a good test drive and was unable to reproduce the problem. Come in and sign the papers. They ushered me and my wife into an office and brought out the papers for a sale. I said I should probably test drive it just to make sure. 4) Within 5 minutes the truck was making the exact same intense vibration, rumble. Like I was driving over rumble strips when of course I was not. I couldnt believe that they had told me this was fixed and had tried to get us to sign papers. 5) I brought it back and said it was not in fact fixed. They expressed surprise about this. Said they would get back on it and in the meantime, we should sit down and sign some papers to hold the vehicle because there was another interested party who was willing to pay cash and was just waiting on us to decide weather we really wanted the thing. 6)I said go ahead and sell it to him/her. We were not going to sign papers for a vehicle with a major mechanical problem. 7) They said that if we dont sign, they would have to let it go to this mysterious 'cash buyer'. I said let them have it. 8) I got a message back saying "Great news! The cash buyer wants to be fair and is letting you have first dibs on it. Come on in and sign the papers or we will have to let it go. I said again, let it go. He wrote back saying," if you wont sign papers, we are going to have to let it go to the cash buyer. He said that it was company policy, he had no say in the matter. "after all, we are in the business of selling vehicles here" Again, I said, let it go, Im not buying a broken truck. 9) He calls back about an hour later and says "I need to get at least a deposit from you to make sure that you are serious about the transaction". I was pretty disgusted by this point and hung up on the guy, He called back to tell me that if we came in and gave them a $500 deposit, they would get the truck fixed at the Nissan dealership ( it was a Nissan truck) and hold it for us until it was fixed. 10) I wrote the guy a good long message outlining how this transaction had gone from the beginning and let him know that I was not impressed. That being said, if they were able to fix the issue, I was STILL willing to buy the thing because I really liked the truck. 11) I drove across town, with my $500 cash in hand, walked into the dealership and was met by this associate. He let me know how sorry he was about how all this had played out. He presented me with this messy piece of paper with all the scribbles of the numbers we had worked out regarding the financing, the interest rate, the term and the monthly payments. It was actually the same piece of paper that we had been working on. HOWEVER, he had raised the price of the vehicle by over a thousand dollars, added almost another thousand dollars of additional taxes that we had not negotiated and had still left out the interest rate. He actually had the nerve to try to get me to agree to this and to give him a $500 deposit which may or may not have been refundable should the deal have fallen thought...

Shirley Perry

A great place to get lots of good information on the cars and trucks you are interested in.

MARIA R0SA VINCELLI

The service was very good, all went as perfect as any one would expect at a car lot. I never needed a car because it was done in less then two hours, enough to sit and talk with the Steve Marshall staff and enjoy waiting.

Ron Dirkson

Great service and excellent staff!

JEET BAIDWAN

It's okay to buy here .

Nowell Holmes (Holmes Motorsports)

not bad.

Duane Ward

I left Vancouver an engine light came on I was heading towards Campbell River when in first thing and the service attendant was awesome quickly hooked up my car to the computer found that the code was basically a non-issue and cleared it for me printed out a sheet just in case it comes back on this is a kind of dealership service that should be praised very very impressed I wasn't even charged for his time

Nicole Doran

We went there with the kids for their 4 the annual family fun day and my husband won 500.00

Laura Brewer

Poor. Brought my F150 in multiple times regarding a knock in the engine which the service mechanics claimed was inaudible iyt. I brought it to Parksville Dealership who immediate did a test and determined the issue and fixed it along with some other issues that Ford Lincoln claimed where not under my full bumper to bumper warranty. Do not use Steven Marshall Ford Lincoln; they ARE friendly however they do not put the effort when you're under warranty. Go to Parksville.

Thomas Johns

Friendly and competent dealership

Steve Crerar

Pleasant experience. Kurt Mason is a fantastic sales consultant.

David Costigane

I emailed the dealership through a car advertising website, with a list of specific and technical questions. John Erickson wrote me back quickly with answers to everything. After a lot of lame responses from other dealers, John was refreshing to deal with. Car was parked out front ready to look at and test drive at the appointment time. It was about 90 minutes all told, from driving in to driving away with the new car. 100% recommend John if you are shopping for a new Ford, Lincoln or any used car from Steve Marshall Ford Lincoln. I'm sure he gets a lot of sales because works hard when most other sales people and dealerships are afraid to.

Robert Simpson (Emerald Sea Diver)

Super service. In service dept for schedule maintenance... On time and done right.

Cnd Overland

Thank you for the awesome experience with buying are new bronco. Keep up there great work any thank you to the whole team

David Robertson

I am totally impressed by the efforts that Rob the Service Manager took to address a number of concerns I had following my initial service visit. None of the issues related to the service work that they did but Rob, who was obviously very busy, always took the time to talk to me to resolve concerns I had. Staff were very attentive and respectful and obviously cared about their work. I would definitely recommend any Ford customers to visit Steve Marshall for their Ford service requirements

Shikhin Sharma

Great dealership to work with. Had such an amazing deal with Steve Marshal, NANAIMO for 2020 Ford F150 LARIAT. "I got the BEST price for my vehicle among all the DEALERSHIP'S on Vancouver Island." I had an EXCELLENT Experience with Steve Marshal. I am very happy with my purchase & I will definitely come back for my Future purchase as well

Susan Alexander

Highly recommend the service department here. They are attentive and helpful.

Ken Spittle

Recently purchased a 2012 Ford F-150. Love the truck and am very pleased with the service I received from all involved. Thanks Shawn

Jim Goldsack

Really appreciate the efficient way the service department treats me. It is a pleasure dealing with everyone I come in contact with, even if it is a friendly smile or greeting.

Charles Johnnie

Great To deal with they got into my truck Tanks Steve Marshall & Jason

Christopher Deguire

Went into the dealership with specific vehicle and price in mind. Lexy blew my mind, not only did I get what I wanted for my trade in, the sale price of the new unit was unbeatable. Great service from reception, sales, finance and service staff. As our fleet grows, so will our relationship with Steve Marshall.

Leslie Joyce

My 71-yr old Mom was treated with great respect by Rob Willoughby who helped her purchase her NEW car. Everyone (including Rob) was very helpful and friendly. We were fortunate to be at the dealership late in the day, during Lady's Night. What a brilliant idea to host an information + entertaining evening for ladies in the community. Shawn the comedian / magician was outstanding. I can't say I've ever been to car dealership like this one before ... it was a VERY positive experience. Congrats to the entire team!

Syleena Dawn

I recently purchased a 2018 Ford Escape from Ford and worked with David Gray. He was absolutely amazing with getting us in something that worked for both our family as well as our Pocket!!! Thank you so much! :)

Lindsay Price

Top notch customer service and an overall prompt purchase experience from Kurt Mason and his team! Highly recommend

Lori Beaudry

Love the service that I always receive from the service department at Steve Marshall Ford in Nanaimo. They always take such great care of our vehicle and everyone is always such a pleasure to deal with. Big shout out to Robyn (my usual advisor), Shirley who filled in during Robyn's absence and did an exceptional job by keeping me updated and making sure we had a vehicle to use and by making this a worry free experience (and ensuring everyone on her team was in the know during her absence) and finally to Rob the service manager for running such a great team. It's not that often you get such great service and I am super thankful for all you guys do.

Julius c

Excellent service and nice advice

Raeto Schmidhauser

We were very pleased with the service as usual! Thanks

Cal G Chow

Excellent and quick service today. Awesome. Thank-you!

David Holden

Great service. Troy Harder was an excellent salesman

Jacob Lacey

Top notch service. Very friendly and professional staff. I highly recommend!

Ashley Manuel

Dropped in due to low tire pressure. Kam helped me right away, and was ridiculously friendly! He even found the issue - a nail. I have had my Ford serviced in Victoria for 6 years without many good experiences, so pleased with this interaction! Thanks Kam!

Jeff Layfield

Thanks for the new truck!

Amir Laal

I’ll just start off by saying that this dealership, by far, was the most hassle-free and smoothest experience when it came to purchasing my vehicle, and Jason Vance was the key reason for this. It was such a breath of fresh air, and I would definitely be happy to do business with him again. About 2-3 weeks ago, I was interested in getting myself another vehicle since my current commuter was nearing its end. Over some weeks I went to various dealerships with prior knowledge of knowing what vehicle in their lot I wanted, and continuously I was met with sales people who wanted to sit me down and take a survey to browse other vehicles. Several times I insisted that I was only there to look at one vehicle and had limited time to do so, as I had other dealerships I wanted to visit, but I was still met with insistence to fill out a survey, or to take a look at other cars without even showing me the vehicle(s) I had originally came to see. When my girlfriend and I had stepped foot at Steve Marshall Ford, Jason Vance came out and noticed us looking at one of the vehicles. When I told him I had came to the dealership to see this vehicle, he didn’t trouble me with any additional steps besides actually taking my interest seriously and showing me what I wanted to see. Before even asking to test drive it, he had a license plate in hand and was ready to go. Where other dealerships would still have me sitting in a chair making small talk before seeing a vehicle, I was already on the road test-driving one. We were met with straight up honesty, and at the end of it all we ended up buying the vehicle right there that day. Being at this dealership, my girlfriend and I didn’t feel like we were just some customers trying to be won over. The entire process didn’t feel artificial at all. It was a complete down-to-earth and genuine experience. Jason Vance was an integral part for this experience, and we both would recommend him to anyone who is in the market of getting themselves a vehicle.

Karin Weiss

Great bunch.

Clare Pearcy

Unfortunately I have never had a good experience with this dealerships service Department. Reluctantly I find myself having to deal with them in regards to a soft recall ( customer satisfaction issue) on my Ford Edge. I went to them to make a service appointment with letter in hand to notify them of the issue.( Another service location had diagnosed the issue, phoned Steve Marshall and found out the part should be replaced free of charge) I expected on my service visit to Steve Marshall to have the part replaced that day. ( I had waited 5 days for the appointment) When we dropped the car off we explained what the issue was, even showed them the letter detailing the problem. (I had also done this when I made the appointment in person) An hour after dropping the car off we received a call asking us what the issue was! Again we told them. The lady on the phone went on to tell us if that was not the problem we would be charged $149.00 and were we ok with that. Lol...sure go ahead we told her we were sure that was the issue. We received a call 3 hours later telling us the car is ready to be picked up. Great! NO Yes, they confirmed what we had said was the issue with our Ford was indeed correct, however they didn’t have the part in stock and would call us in a couple of days when it comes in to make ANOTHER service appointment. Well, after 4days we called them! Yes the part is in...hmmm why weren’t we called. Would you like to make a service appointment? Lol..Well yes we would. Well they can get us in in 8 days time. So disappointed with this dealership and they just keep making my impression of them worse. I’m really sorry we ever purchased from them.

John Tait

Friendly, professional staff that work to ensure you leave happy.

Tom Bates

I hate buying vehicles and like parting with good hard cash even less. Nevertheless Rob Willoughby made our last sale and purchase enjoyable and almost painless. This is our 3rd vehicle (2nd with Rob) from Steve Marshall Ford Lincoln. We have had ongoing good service on them all.

Mohamed Mohamedy

Good staff, and great qualities.

Cooking with Ken Jones

I recently bought a truck off Steve Marshall Ford in Nanaimo. The sales person who sold me the vehicle went beyond and above to make sure I had the vehicle I was looking for. Carson was honest, fair and realistic when searching for the right truck for me. His personality was calm and not pushy whatsoever. You could tell how genuine he was to deal with and how up front he was regarding negotiations re price and bi weekly payment. I understood how he doesn’t make the final decision on offers, trade in’s etc and has to defer to his boss who was Peter at the time. That’s really where the “great experience” ends. We agreed on a bi weekly payment price and Carson came back into the office and said “ we have a deal” meaning they matched my trade in request for the $10,000 trade in value for my bmw. I wanted the funds to be split 7000 going to pay off my loan on the bmw and 3000 check as I needed to allocate funds to a different account of mine. When he got back with the working copy piece of paper we were using, I discovered that in order to give me the $3000 check, they increased the price of the vehicle by 3000 which I being a math guy immediately called them on. Carson really couldn’t answer as it wasn’t his doing so when I looked at the financing options, they said they couldn’t do the term of 72 months and get me financing however they could do it on a New Truck. I walked out and thanked Carson for his professionalism and assured him I wasn’t upset with him but his two finance guys, Peter and his other finance manager. They called me back the next day and said they could approve me for a 60 month on the truck so I revisited them. When i dealt with the finance person, I brought it up the fact that they tried to “pull a fast one” and his response was oh that was the newer salesman who was new to position however it was NOT Carson, it was Peter , who has been there for years. Between the finance person and Peter, i was offended that in my opinion “they tried to pull a fast one “. Once again, Carson was wonderful and professional the entire time. I really appreciate his honesty and integrity.

Phil Mendzat

Excellent help from the service department. I made an appointment to have my niece’s vehicle inspected for safety and they caught some important things that a shop in Alberta missed. Nothing is more important than family safety and I always bring my vehicles here as well as recommending this dealership to friends. A close friend bought his vehicle here and was thrilled with the way they treated him and were open with all information and answered all his questions for him. A great dealership overall.

islandgurljen

My experience with David Gray and everyone at the dealership it was great! I knew what I was looking for (as well as what I wasn’t looking for) and David gave me all the information that I needed, and we had a few giggles, with Peter as well! From applying for financing to picking up my car the whole experience was really really good! I am not usually a happy car buyer because I don’t like to play the “buying” game and the time involved but everyone there was great – David listened to me and what I needed and wanted and made the whole process actually rather pleasant!! I really can’t say enough about how pleased I am with my experience with Steve Marshall Ford Lincoln and the excellent service from David Gray, I have and will continue to recommend your dealership. A++ grade from me :D

Nikki Caya

I had countless issues with my Fiesta and had been in many times and was told there was nothing wrong with the car. They eventually found the issue and did fix it. Something else came up and again back to the dealership I went dreading the response I would get. I had a new service advisor, Nicole. This girl was awesome. She listened and addressed my concerns and was friendly from the get go. She renewed my faith in the service department! She was also the one that ultimately led me to enquire about into a 2018 Ecosport. I dealt with Kai from sales and he was also phenomenal. He got me into the car I wanted and with the payments I was comfortable with. Thank you both for all your great service!

AnOldManRiver

Purchased a used F150 from Jason and had a great experience. He answered all my questions and made the process a breeze. He worked to get me a deal that I was happy with and I drove away feeling ecstatic to be in a truck of my dreams. I would definitely recommend Steve Marshall Ford, talk to Jason and you won't regret it!

Anne Benoit

Rob was outmost professional and knows his product. Am sure working at this dealership for so long is the proof that he knows Ford. Rob has layback approach as a salesman and made me feel at ease. Rob gain my trust right of way. The truck is incredibly well build. Thank you

Adam Lower

Great service staff, very helpful parts guys

Jean Corminboeuf

Great experience. Friendliest salespeople and manager. Provided me with quality brochure. Makes you want to buy truck there.

Adam Kaufman

Purchased a truck from Kurt and the experience was great. Super easy and great service, truck was spotless when we picked it up and seamless. We did have some issues that came up with the truck that was not aware to the dealership but the warranty that came with the used truck covered the repairs which is just one more reason why buying from a dealership is better then private. Thanks for the great service.

Emily Johnson

My boyfriend had an oil change done on his truck today. Everyone was very welcoming and they did a great job! We'd like to especially thank our driver who brought us to and from the mall while waiting, he was beyond wonderful to us. We can't wait to visit again!

Alex & Melody Hayes

Lexy was fabulous! We had been looking for the right car for a while at other dealerships, but not until we met with Lexy did we feel at home and find our dream vehicle. Her expertise and help was hugely appreciated. Thanks, Lexy and the Steve Marshall Ford team!

Alex Ratcliff

Worth the distance ! Just purchased a 2013 GMC Sierra today, blown away with the professionalism with Carson Clark! This is the 3rd dealership I have dealt with and by far the best. Coming from Powell river to Nanaimo can be a challenge, Carson personally picked us up from our ferry in Comox to bring us to the dealership. Was very personal and my fiancé and I truly enjoyed the hour drive to the dealership. Got all the financing and details of the sale finalized before we caught our ferry over, Carson spoke with us multiple times and sent videos and photos to give us all the details of the truck making us feel very comfortable just going there and signing the papers and bringing the truck home. From the moment we arrived to driving off the lot took a max of about 35 mins, transferring insurance was a breeze. What stood out the most with Carson was that he never once tried to upsale us to something we didn’t want, he understood what kind of truck we wanted and that’s what we got ! Highly recommend working with Carson for your next vehicle.

Amanda Rosset

Had a great experience dealing with Troy through email, over the phone and in person. Once I had decided on a vehicle I was picked up at the ferry and taken to the dealership and met with Troy and was out of there relatively quickly. They were very respectful of my schedule and helped me make an informed decision about my purchase. I would definitely buy from there again.

Ed Crago

Had a great experience buying my new Explorer. Thanks Troy & the rest of the team for all of your hard work!

Miles Kehoe

My partner and I had a great experience with Victoria, she was incredibly helpful, kind and got us a great deal on a used car. She was realistic, informed, and listened to what we wanted and then got it done! We spent several hours there while our deal was sorted out and we were made to feel comfortable, at home AND the coffee was good. First edit: 1 week after purchasing our car, it died on the highway. After towing to their lot, they told us it would be over a week before they could even start work on it, and we would have no courtesy car or loaner. I am extremely disappointed, and am continually in touch with the team. Second edit: The team at Ford took care of the repairs, it took a bit but they did it on their dime and Joël was incredibly helpful throughout the process. They put a new transmission in (and had to send the first one they got back which slowed things down) but eventually the work was done and we were very happy with the end result of a working and hopefully reliable car, with a new transmission! Overall would recommend, only lost a star because they sold us the car that way and the time the repair took

Chelsea McDonald

Great people!

Brenna Darby

Such an incredible dealership with amazing people. Service Department is always friendly and inviting, I really feel like they listen to what I have to say and try to give me the best advice when it comes to my vehicle, they are also fast and efficient. Sales team are knowledgeable and always know how to make the buying experience a fun one! Steve Marshall Ford Lincoln is the best dealership in town, hands down!

Billy Miller

Gee, the was my 2nd time in to look at the 2017 Continental and to acquire some information.I showed up at noon, and no one was interested in helping I guess it was lunch time and pizza was on their mind. They could care less about my needs and possible future business. To bad, I guess I will go on the search for a salesman. Disappointed and discussed. Billm

Steve Zarkovic

Great prices, selection, service, and always friendly staff. I have shopped and had service work done there for many years and I have always had really good experiences. Dennis Paquette is the man to see if you want a good deal. I was honoured to have worked with Dennis at Mckays Electronics Experts for over 10 years and he is a person of great character, integrity, and I could always trust and count on him. He has always genuinely cared about his clients needs and wants. He will find you an affordable vehicle, in your price range, that suits your current and future needs. Dennis is also hilarious, he is one of the funniest people I have ever known, which makes for an even more pleasurable shopping experience.

Festus Tegler

The service I received from the service department was above and beyond! Big thanks to Leslie Martens for helping me out. Staff was friendly and fun. Highly recommended!

Jays A Drummer

Passing on a huge thank you to Carson Clark and the Steve Marshall Team for his very credible service! His passion for the Ford Brand is unsurpassed. Why? Have you seen his own Vintage Mustang? This a sales consultant that truly believes in his product and I highly recommend him whether it’s a Mustang or many other Ford products like the Ford F-150, that practically sells itself.

Lindsay Bennett

I have been dealing with the service manager Leslie for a couple years now. And she has gone above and beyond on many occasions to make sure my work truck (2015 Ford Transit) was back on the road for Monday AM. I heard she is going to be stepping down from her position in the near future. I hope they can find a replacement with as much knowledge, integrity and customer service skills as Leslie. She will be missed.

Mike Wheldon

Bought 2 new Cars from them, awesome service from sales all the way to service and parts. I recommend them

Brian Allan

I’m from out of province on holiday and just dropped in to sit in an Edge as we continue to shop for just the right fit of an SUV. The staff was friendly and helpful even though I wasn’t really a potential buyer. Thanks Carson for your great help.

Gary Adams

Try really hard. Grease handmarks around my car hen work was finished. Took it back. Had two attempts to clean it. Friendly tho

Talitha H

I bought a 2016 Hyundai Tucson from here back in October 2020. As it was my first time buying a car for myself I was hoping for the price of it, that everything was working fine and that there would be no problems. We got to take it home and three days later it went in for inspection. We mentioned that the camera was very blurry and that there was a hesitation. The inspection report stated the camera was just low quality. In January 2021, after winter holidays, it was the only time we could reach out back to Ford in person and talk to the sales leader. We spoke to Ryan about the problems but mostly the camera was our main concern and wanted that fixed mostly. He agreed to give us an inspection and figure out what we could do afterwards. He said he would contact us in two or three days. No word after those days so we called the service department a week later and they had no idea about any appointment for us. Well they got us in for a free inspection at Hyundai two weeks later, which they fixed a Break issue, and a relearn of the computer. But the quality of the camera was marked by the technician as “needs to be replaced” as this was our number one complaint to Ryan and Ford service department, I was very disappointed that it wasn’t taken care of. The camera not working properly is a huge safety concern and it was one of the reasons why I wanted to upgrade to a new vehicle with that luxury. But unfortunately it still has not been resolved with no follow up from anyone from Ford. We are left disappointed.

Jonny Utah

Just a heads up to the public to not bother with the follow-up from replies to your google rating, it's just a dead end customer service loop, or at least was with me. Save your time :)

Chris DieBold

Very helpful parts and service

Alex Gelinas

Due to a previous job, I have worked with literally hundreds of car dealerships over the years. Service departments were always the parts of the dealerships which I found made or broke the experience - and I'm happy to say that Steve Marshall Ford's Service department is among the top tier of those I've seen. They are courteous, organized, effective, and a pleasure to be around. I can easily, thoroughly recommend this service department!!

Pam Smawley

FIVE Stars isn't enough for Blair Meyer~ Finance Leader. He was EXCEPTIONAL. I am truly blown away by his hard work. He never gave up on me. I'm so grateful and appreciative of everything he has done .Communication is important to me & Blair always let me know what was going on.Thank you Blair, your very patient and Exceptional at your job! ????????

Yard Plots

A well run business

Renee C

Excellent purchase experience, great post purchase support.

Nate M

Best customer service here. They were very accommodating and went beyond what I expected to give me a great experience. Couldn't have asked for better service.

Kiefer Očed

I never cared about review before but this dealership made me love to give them a review. Went in for appointment to get the stinky smell checked on the rear engine that might be causing engine light. They phone me after and notify me that they found two issues when they diagnose it and that the (1)coolant bypass valve needs replacing which is cover under extended warranty and (2)coolant leaks and found that quick connect leaking and is not covered on ext warranty. Adviser explained that if the extended warranty would not cover i will have to pay for the diagnostic (which makes sense). NOW, THE PART THAT DOESN’T MAKE SENSE IS FOR ME TO PAY FOR 2 DIAGNOSTIC TEST WHEN 2 PROBLEMS ARE CONNECTED. JUST BECAUSE 1ST PROBLEM IS COVERED AND 2ND IS NOT. IT’S STILL LIKE CHARGING ME FOR A SEPARATE DIAGNOSTIC FOR IT? Doesn’t make sense to pay every diagnostic that you are doing in the same appointment especially if it’s all in the spot(coolant). Tsk! What a joke! Such a rip off price. I did all my services (every 6 mons) here at STEVE MARSHALL FORD since we have ford, but I WILL NEVER GO BACK AGAIN for any services and will no longer trade our car here anymore!!

Courteney MacGregor

I found an amazing deal on a used Chrysler 200. I drove all the way from Victoria to look at this car in Nanaimo because it looked perfect for what I was wanting and in a price range I could afford. John Erickson assisted me and was very pleasant to deal with. He was very friendly and accommodating. I would recommend going to see him if you're looking for a vehicle! Every time I see my car I smile; it is the perfect fit for me and I'm thankful for the help I had making it my own. Thanks John and Steve Marshall Ford Lincoln.

Lee Zavarise

Large selection of vehicles.

ethan fry

Adam Iverson is the man. Helped me find the perfect car after shopping around town at other dealerships. All the other dealerships kept trying to sell me something i didnt want. Adam asked what i wanted and found it. It didnt take long either and scored a free lunch. Would definitely recommend people shop at Steve Marshall Ford.

TGB Cryptic

Front desk workers were all very polite and professional, same with the technicians. Great place to go to.

Sonya Halan

No customer service after the sale I started having issues with my tire pressure sensor. After trying to talk to the local Steve Marshall Ford Dealership for my leased vehicle, I waited 2.5 hours with no returned phone call. I visited the said Dealership only to be treated with total disrespect from both customers service and Nathalie service department manager. I left and now had a flat tire to get fixed.

Fraser Coltman

Good service, just expensive.

Nicolas Riopel

Great service on my car, they even washed the outside and inside. Thanks

Jessica Phillips

Service department took great care of my vehicle! Nice to have it back :)

Luke Griffin

I have a ford focus...great little car. I don't normally get my car serviced here but I had some warranty work needed doing. They were great! Friendly, informative and efficient. They even have me a follow up call to see how everything is doing. In a time where customer service has gone by the wayside from so many I am happy to see it's still out there. Thank you!

Alex Brennan

$400 dollars just for a diagnosis (really?!). Then I was quoted over $900 to fix what they diagnosed. Seemed fishy so I took it somewhere else. Cost me $215 all in and my car is working fine. They wanted to replace the electronic temperature sensor, this was not the main issue. Replaced a leaky heating tube and I was good to go.

Rod Woodcock

Great people

Heather Mac Kinnon

I applied online for a new or used vehicle about a week or more ago, got a phone call a day later to confirm some information and haven't heard one thing since then I guess my credit is a smidge crappy but they never even bothered to call me and say hey sorry cant do anything for you but nothing at all for well over a week what poor customer service In response to the owners remark, I was NOT contacted in any way shape or form. You have my house number and two different cell numbers to reach me at plus I have call display and an answering machine so excuse my french but I call bullshit.

J Murray

Absolutely stellar service! Kudos to your service guys for squeezing me in at 5pm on a Friday and providing detailed information on my problem! Thanks again!

Henny Vogelzang

2010 Ford Focus...had it for 5 years, running awesome, good service, so far have been treated really well and got an excellent product.

Jason Osland

Such great service from their service department!

Bill Lawson

Service is great. Thanks Nathan for your help. Left with a new truck.

Pupers

Not a good experience here. Id recommend a different dealership, next time I’ll be going to the mainland it’ll be more worth the effort.

Howard Redford

Very helpful to get parts for my focus, I haven't tried getting service for my car only parts thus far. Staff are very nice.

Ethan Smith

Had the companys 2014 ford transit service vans computer replaced and was happy with the detail that was put into the service by ford. Despite seeing more volume at the dealership than others I have been to, they had us taken care of as promised. It’s clear that Wyatt and the team are very experienced at what they do. Great job guys!

Greg Sigalet

I dealt with Jessica at Steve Marshall Ford. I was unfortunately not able to buy my car through her but she was extremely helpful in the entire process of finding a car to purchase. Everyone there is super friendly and helpful. I will be buying my next car through them.

Sean Pellerin

Got undercoating here for $250. Took awhile to pay since it was quite busy but it was worth it. The Steve Madden facility is quite large, lots of people. I am actually surprised I didn't literally get lost. I think overall it was a generally good experience.

Brandy Godden

We drove from.Victoria and dealt with Adam for the purchase of our dream truck. We recieved top notch service across the board. Adam is excellent. I will make the trip again for any possible future car purchases. Thanks again .

pouya shayan arani

I live in Vancouver but i got my truck from this dealership. This is my favorite dealership by far! Everyone is so nice and helpful from the sales department all the way to parts and services. Special thanks to John at parts for being so kind and thoughtful helping me out with a part that they didnt have in the inventory in less than an hour at no cost! Besides that, special thanks to Lexy for amazing sales guidance and follow up always with a big smile :) I highly recommend them even if you are not living on the Island, big difference in the quality of service you will get!

Allyssa Rosado H

Absolutely reccomend Kai! He is amazing as a salesperson and truly cares about your satisfaction. Extremely helpful, knowledgeable, and makes you and your veichle top priority.

Mike James

John Erickson was excellent, he worked tirelessly to get me into the truck I wanted, as well as the rest of The staff I dealt with there. From finance to insurance to sales, great job.

Gordon Pearcy

Easy to buy a vehicle but service did department was a disappointment.

Bryan Moore

Service department is a joke. I waited two weeks for my appointment to have a wheel bearing replace. Took my vehical in well before my appointment time, 7:30am and my appointment was at 10am. At the time of drop off I informed the service advisor that I needed the vehical back by 4:30pm. I had to call the dealership at 3:30pm only to find out that they havn't touched my vehical. The advisor said we cant get it done till the next day. I needed the vehical so finally they offered to stay late was told it would be done no later then 6pm vehical was finished at 7pm. Things happen I understand that but a phone call would have been nice. Now the final nail in the coffin when I was walking around my car two days later I noticed they completely forgot to put a lug nut on to the tire. When we called to tell the advisor this was told lug nuts missing don't matter. This is just one of the several bad service experiences my wife and I received. I would recommend staying far away from this service department.

Denny Williams

Good dealer.

charmaine pietrzak

I recently purchased a Lincoln MKZ here and it was a smooth and easy process! We loved our sales person and all other staff we encountered during our purchase process. Kai was our sales man and he was amazing to work with! Probably one of the most professional people I have worked with in the industry, and I have purchased a few cars in my years. He worked hard for us, and was always there when we had questions. I appreciate him being so good to us, I look forward to working with him again in the future. Steve Mashall is lucky to have him as part of their team! Thanks again Kai!

Debbie Lannon

Very happy with all the services Steve Marshall ford provides, great doing business with everyone there.

Taylor

When shopping for a car for my wife we fortunately ran into Kai when we arrived at Steve Marshall. He was a true professional through the entire process, and was never pushy in any way even though it was 2 month between visits thanks to our busy schedule. He took the time to show us numerous vehicles, each time bringing them close to the showroom to spare us wandering around the lot with our 2 young kids. Went through detail after detail and took the time to listen to my wife with her expectations for a vehicle and worked to find the vehicle for HER, not me, and not the dealership. Very appreciated to see this level of service in an industry that often doesn't understand the term. Well done, Kai!

Ken Little

After some concerns about our previous Ford (2014 Fiesta Titanium), our sales person, Troy Harder, contacted us to see what he could do to put us in another Ford. As a result, we are now in a 2015 Ford Focus SE and we're very happy with it. Troy has always been positive and helpful and supportive. He always responds to us when we're visiting the dealership. Thank you, Troy and thank you Steve Marshall Ford Lincoln. Jackie and Ken LIttle

Mark Warriner

Great salesman....gave me a fair offer on my trade in

Joshua Gibbons

We have recently purchased a used 2015 Dodge Journey from Adam at Steve Marshall. The experience was fenominal. We were told things straight up and no gimmicks. Thanks to the whole team at Steve Marshall for making us feel welcome and part of the family. We will definitely be back in the future.

Derek Nagel

Great place to do business! Sales staff, management and service are all top notch! Bought a used truck from them. Generally in great shape. A couple of things needed to be taken care of after the sale and they held true and fixed things. Look forward to doing business with them in the future!

Elaine Sinclair

I would like the thank Carson Clark for the superb service and the focus he gives his customers. And I would also like to thank the Service Manager for the fast reliable service.

Bruce Fairbrother

have been dealing with SM Ford now since 2001. Three leased Mustangs one Escape and one purchased Mustang have had the BEST OF SERVICE THE BEST OF SALES and SERVICE PEOPLE. My recent service experience was REMARKABLE. Had an issue which couldn't be detected in the previous service but was discovered and fixed this last time. Simply because the service agent and mechanic would not give up till it was located and repaired. My service agent (Dave K) also tried to help in getting the cost of part covered by warranty his effort was unsuccesfull but much appreciated. Service at SM Ford is prompt, agents are clean respectful, helpful, informed and polite. ya I can say I LOVE STEVE MARSHAL FORD NANAIMO

Sarah Hoppe

Bought my ford escape back in August 2021. 2 weeks later after purchasing the vehicle, I took it to get it serviced. I got informed I have a valve cover gasket leak and may need a new engine. 5 days later they told me I don't need a new engine, and just have the valve cover gasket leak to fix. Rodney the service manager comes over with the update on the vehicle and tells me I'm not aloud to drive my car off the lot. Had to get a rental vehicle for 4 weeks since that's how full the service appointments were. Once I got my vehicle back, I had another issue occur. Got sent to voicemail multiple times trying to book my car in. Overall, I don't think they even safety inspected the car in the first place, and their service for vehicles is disappointing.

Dan Murphy

Job well done and on time. Very friendly staff all around. That's why I go no where else.

Mary Lovett

Top-Notch Customer Service!! From initial enquiry through product delivery, the staff at Steve Marshall excel at customer service. Special thanks to John and Adam!!

Chewbaccavic J

I want to start off by saying the sales rep Steve was amazing, he understood I was very busy and didn’t have a lot of time to go into the dealership and look at a lot of vehicles. I told him what I wanted over the phone and he called me back promptly with what I wanted . I only spent a total of 2 hours at the dealership over the period of two days and drove away with my new 2019 F-350 Lariat. They have the best and truly unbeatable prices on Vancouver Island.I would highly recommend the drive to Nanaimo to see them. Thanks again......

george gow

Helpful service by John

Matthew Larose

Great service through and through. Felt zero pressure when shopping for my first truck, after some so-so experiences at other dealerships. Troy answered all my questions and ensured the truck I chose was the right fit for my needs & budget.

E Barker

Completely dissatisfied. I am selling my Ford and am trying to determine the keyless entry code that I didn't get when I purchased. I called Steve Marshall Ford and the woman answering the phone said it couldn't be done even though I told her Ford Canada referred me to my local dealership. Finally she put the call through to the service department. They said it could be done, but I would need an appointment and it would cost $55.00. I am now on my way to Cunningham Ford who are doing it right away for me for free. Steve Marshall Ford needs to learn a little bit about customer service and satisfaction.

Sue Williams

I live in Arizona and was visiting a friend in Nanaimo about a month ago. A tire low pressure light came on while driving around town, so we went to the Steve Marshall Lincoln service department. We thought we'd be there for an hour or two, but the service department hopped right on it, checked the tire out for leaks, found that it was a leak in the valve stem, replaced it, and we were out of there in no time. The staff was competent, friendly, and helpful - and I'm very grateful to them for their wonderful and expedient service. An excellent service department!

alec macpherson

Hey there, I just purchased an f350 from these guys and feel a warning is necessary. I was a bit to trusting with the salesman on the valuation of my trade in (2019 f150 with 30,000km on it) and am full of regret. Bought new for a sale price of $39900 (great deal eh, shout out to Fernie Ford) Traded in for $28500 It's now available on the lot for you to purchase for $44900. Haha Island Ford is a short drive away over in Duncan. Make it!

Jeff Watt

My wife and I purchased our new 2019 Ford f150 from Kai Huculak at Steve Marshall Ford in Nanaimo. We couldn't have asked for a better sales associate. Kai went to incredible lengths to find us the truck we were looking for. The perfect truck for us was in Alberta and Kai had it in Nanaimo in only a few weeks. He went through every step with us and made sure we got the truck we were looking for. Thank you Kai for your kindness and diligence in making sure we were taken care of from the beginning of the process right through to the end, with constant updates while our truck was being transferred. I highly recommend Kai wether your local to the Island or from afar. You are assured the best vehicle buying experience with Kai.

Kaitie Baker

Steve Ward helped us have a very positive experience at this dealership. We left so happy about our new purchase!! Thank you to Steve & Peter we will definitely be referring our friends and family.

Kevin Hanson

Let's face it life is pretty demanding. Daily tasks in moments of enjoyment and unexpected challenges. One less worry for me with vehicle service. Awesome stellar efforts great Teammanship. All just for you. ????????

Terence Wright

I was travelling from Victoria to Port Hardy to catch the ferry on Saturday, April 22, 2017 when I had a problem with a leak in one of my tires (turned out I picked up a roofing nail in Victoria). Pulled into Steve Marshal Ford in Nanaimo without an appointment and explained the situation to them. My wife and I were somewhat stressed out because we had to make it to Port Hardy for the ferry so the issue was time sensitive. Not only did the staff in the service department take us in immediately and fix the problem promptly to get us back on the road, they refused to charge us anything (not a warranty claim either). I found the names on the website of two of the three people who were so helpful: Wyatt Johnston, Tony Toulouse-Aguiar, and the other is Robin who was the receptionist that day. Thanks to all of you and I appreciate your kind and generous spirits and warm hearts.. On my return home to Terrace I did take steps to "pay it forward" by making a donation to the "Cops for Cancer" charity. I would recommend anyone to go to this great dealership.

Michael Hartmann

We have just purchased our 5th vehicle from the Crew at Steve Marshall Ford and are completely happy with their selection, pricing and above all customer service. We are always treated in a friendly and courteous manner and find the dealing process very smooth. We can highly recommend the Marshall group for your next Ford purchase new or used. A special shout to John Erickson our salesperson and Dave Brockie sales manager. Rob Bulloch in the finance office makes everything look easy as well. Michael H. Nanaimo

High Line Utilities

Great diesel tec. Mike balaban knows his stuff and always get our trucks done on time at a great price

A0 94

So disrespectful ????????????????

Dan Pitcairn

Service

Kai Huculak

Best dealership in town! Top notch customer service

Brett Briggs

We had an excellent experience with the sales team here. Highly recommended.

Eric Jantzen

Service staff were friendly and helpful

오홍석

Dan smith. If the steve marshall ford's goal is to be rude as fuxx to customers, He has a very rich potential to become a next owner.

Nadine o'connor

Great service

Tammy Adams

Very expensive repairs, pays to go elsewhere. Customer service is AWFUL! Would not buy another car from them.

shirley porter

Our experience with the Adam Iverson in the sales department was 110%. WOW, love him. He was patience and fun, a pleasure to deal with. This was totally unexpected as I normally don't care for salespeople in general. I would like to adopt him. Thank you Adam.

Mary Wong Mary

Great staff. Great service

Carol Switzer

Everyone was friendly and helpful. Met with Leanne and she was great. Very helpful - Thank you Leanne!!

Emelia Hamilton

If I could give 10 stars I would! I purchased a 2018 F150 from them and couldn’t be happier with the customer service I received. David in finance worked hard to get my payment where I wanted it to be. Carson and Adam were friendly, honest, accommodating and darn pretty funny too. Super relaxed environment I didn’t feel uncomfortable or presssured at all by anyone at the dealership. It was an absolute pleasure to purchase a truck from such a great team. I would highly recommend seeing Carson or Adam if you are in the market for a new vehicle! They will make sure you leave happy. Thanks again guys!

k

Have been a Ram owner for quite awhile but really like the NEW F150 so took the plunge dealt with Brad in sales great guy not a pushy salesman happy with the deal I got here, only thing that bothered me was that the truck was supposedly already undercoated and I was charged for it a few days later I decided to take my running boards off and noticed that the truck wasn't undercoated, my wife and I have really busy schedules so leaving the truck for a day or two to have this done is very hard glad I noticed but who really checks to make sure there vehicle is undercoated after buying it Update 3 years later They refunded me my money for the undercoat no problem. I’ve since moved on to another Ford truck that I have had in the service department. Everyone in the service department is always helpful and takes care of me in a timely matter.

Greg Rourke

I brought my 2013 F150 in for a complete service and when I went to pick up my truck I noticed they never rotated the tires as I had Marked a tire and that's how I knew they were never rotated which makes me think that they never even inspected my brakes. I approached Shelly and told her what had happened and she went and talked to the mechanic and he said he could not remember if he rotated them or not so I ended up waiting another half hour to get this work done I don't know if I will be back here as this was my first time here and I was not very impressed !

Marvin N

Friendly staff at the Service department Nanaimo but Wyatt a service adviser was very condescending with a bit of a chip on his shoulder. Tried escalating his behavior to the Service Manager Rob and Rob never followed up as PROMISED. Wyatt wasn't too happy that I took my vehicle to a different mechanic before bringing it to the dealership to have it fixed. He was blaming me for the work the other mechanic did and sounded very condescending throughout our conversation. I spoke to someone earlier at the Service Department who said I could drop off my car anytime and they would fix it when they have some in between time but no one told me that my car will be waiting at the dealership until the schedule appointment which was almost 10 days away. I never heard of the scheduled appointment date until I had to call in multiple times before I was finally told by Wyatt that my car will be fixed when it was originally scheduled. My car is still at the dealership as I write this. Very disappointed with the service. I hope it get fixed correctly. I will try to reach out to Anne-Marie the dealership owner as well and see if this behavior is allowed and then update my post Update: No one got back to me and my vehicle was picked up about 2 days ago. The power steering issue was fixed but the tech wasnt able to explain how a vehicle that was in the dealership for more than 10days suddenly had a check engine light for Emission issues. I know it is an older vehicle and Im sincerely tired of dealing with Steve Marshall Ford. I took the car in without a Check engine light and it came out with one. When I got to the dealership, I was first presented with a $2998 bill. When I went through and asked questions, Leslie an adviser then saw errors on the bill and reduced it to $2300. There were extra charges on the bill and the calculation was wrong. Please always check your bill with Steve Marshall Ford Dealership in Nanaimo before paying

Alex Lewis

It’s almost as if they don’t want to sell you a truck. After attempting the on line build your truck portal went in to dealership in person. They were unable to provide any real cost for vehicle as apparently need a VIN on lot first. So as it seemingly stands now you must order a truck at a unknown cost get it to the lot then they will tell you what you owe….ok then. So I ask to at least get a print off of the truck I’m interested in along with options and a estimated cost . Nope can Only email it to ya . Ok…provide my email , day later nothing shows up. I phone the dealership get put thru to the sales persons email leave a message confirming my email and such. Well days later you guessed it , no response. Like I said it’s like go away.

Dean Tolley

Service department is really bad. Rude nasty people. Will buy nothing there again.

Ed Barker

Great place to take your car

selena adams

I highly recommend taking your business to Steve Marshall Ford Lincoln in Nanaimo. I worked with Kurt Mason twice this year. First he sold us my partner and I a truck and now this December he helped me find a better vehicle for me. Kurt is a bright, funny & genuine guy. He treated me well, making up for my bad experience with my previous dealership in Nanaimo. He went above and beyond; sending me home taken care of - including my dog Timbit which he became buddies with during my day trading in my vehicle. Dan(from finance) was also pleasant to work with. The whole team has a good vibe. I will continue taking my business to Kurt and the team at SMFL. Thank you

Baldeep Kaur

Steve Marshall is another name for the Excellent Service Amazing service at the Service Department Very helpful, Very Professional HIGHLY RECOMMEND

Rick Logan

Good service

Bob Hindle

Going above and beyond is a bit of a cliche when describing the help we received from Troy Harder but that's exactly how he treated us. We stopped at Steve Marshall Ford to look for a vehicle for one of our children. It wasn't just the warm welcome we received from Troy, it was the the professionalism of of the entire business when it came to following Covid regulations. Troy found us a used vehicle that had just arrived and since our daughter couldn't be there, he created a detailed YouTube video of it and sent it to her. Helpful and informative is an understatement when it comes to Troy. We will definitely consider him in the future. Thank you Troy!!

L M

Expect poor customer service and a highly inflated price. Tried to sell me a traded in 90s vehicle with a mile long list of issues for $11,000 ( market price comparison the vehicle is worth $5,000 on a good day) the worst part is they didn't disclose the issues! Save yourself the trouble.

mike testini

The entire car buying experience was excellent. Craig Bulloch showed us how a car buying experience should be. He was extremely knowledgeable about the F150 and he made my decision very easy and stress free. The dealership was professional from reception to service. I would recommend Steve marshal Ford to anyone looking for a vehicle.

Lee Dunn

Steve Marshall Ford sold me newer f150, it had very low KM (14000km)... they advertised as if it had zero issues. A year after purchasing I brought the warrantied truck in for regular maintenance, the service department “accidentally gave me their paperwork” pertaining to an existing engine problem. (Audible engine knock from cylinder #5 - does not operate properly) They never disclosed this issue or showed me this paperwork during the sale of the vehicle. When I confronted them about this they were very defensive and asked for their paperwork back. I expressed obvious concern but they assured me that ford engineering suspects no long or short term effects from the cylinder knock... What really gets me is that I paid top dollar for this truck whilst they hid paperwork of this known “engine characteristic”. If I would have known about this “engine characteristic” I wouldn’t have looked at the truck to begin with. While discussing my concerns with the dealership they placated the whole ordeal and are attempting to wash their hands. I’d like to personally thank Rob Willoughby the salesman who wrongfully sold me the truck and Marc Ebdrup the operations manager for standing behind him. Sincerely A defrauded customer of Steve Marshall Ford

paul Rettman

My wife and I were driving through your lovely city when we broke down. The service department was kind and prompt. The area we were really taken back at, was when a salesperson, who knew that we were not there to buy a car, went out of his way to offer us a vehicle for a few hours to get away from the dealership. There needs to be more random acts of kindness like this in the messed up world!!

Kailey Mceachern

Steve Ward you’re the best! Thanks so much! I got the exact truck I wanted and only just a liiiiittle over my budget???? I’m glad I didn’t buy a Dodge! I recommend Steve and the guys at Ford. I didn’t feel pressured at all to leave with something.

Amy Moore

I just wanted to thank Craig and Troy for a pleasant car shopping experience - altho I didn't get my newest vehicle there, I did go for a few test drives to get a better idea of what I wanted and found the sales people friendly, helpful and not pushy whatsoever. Many members of my family drive Fords and anytime I am shopping for a vehicle I will make sure and stop in to talk to the reps there as they were very open with information and worked hard to get me answers. Thanks again for a pleasant experience!

Patrice Schwartz

Amazing experience with John. Came from Comox as I had a bad experience with the local dealership.

Mike Oliver

The best

Janice Bayliss

Service was amazing! Leanne is a pleasure to have as an advisor at my appointment. Thank you ????

Warren Lindemann

Had appointment for 8 car sat out side for 45 minutes asked what was up they said did not know .this a redo as they messed up the first time .they left the convertible roof unlatched and forgot to put the oil cap back on .so I would not go there

Frank Gelling

We ordered a part of our F150 and was told to could arrive in about 2-3 weeks. It arrived 5 days later. When I picked up the part I asked if they could install it for me. It's an easy job but I don't have the tools with us, as we're visiting in Nanaimo. No problem.....it was installed without a charge. It took the young fellow about 5 minutes but it would have taken my wife almost an hour!!!!! While at the dealership I was approached by at least 3 Ford personal and each time was asked if they could help or if everything was OK. Great service with a smile. Thank you very much. It was appreciated and because of that I highly recommend this dealership.

Karen Klop

Although the sales person was a very nice guy, he had a bunch of air fresheners in the vehicle when we took it for a test drive, and kept stating how nice it was that the previous owner was not a smoker. I never thought anything of it until I got back home, which he knew was three and a half hours away, and now the car smells strongly like smoke :-( I was also disappointed by the financing guy that helped me as he discreetly tried to add 11 Grand onto the price, thinking I was a woman and I wouldn't notice. When I confronted him he ignored me. Altogether it took 6 hours to deal with buying a vehicle! I would have left but I had to take a ferry and didn't want to come for nothing. Long story short, not super happy with this dealership!

michael armstrong

Great friendly service. Thank you Kai!

John Carter

Very knowledgeable salesman was test driving a Ford Fusion Energi he was very good explaining everything

Trinity Pocha

Just got our second mustang from our fav stang guy Carson! Very knowledgeable and helpful staff and would highly recommended!

Jon McDowall

Absolutely wonderful place to buy a vehicle. From the moment I walked in, I was looked after by every dept in the dealership. They really made the buying experience rewarding. Big thank you to Jason for the whole experience

Paul Quinn

Just bought a 2018 f150 to replace an older one Had a great experience dealing with Lexy, she really took the time to find the vehicle that worked for me.

Gerry Bischoff

Bought a brand new Transit 250 van from Steve Marshall Ford. David Gray after several searches found the vehicle we needed and processed the transaction smoothly and painlessly. We are very pleased with our new van and would like to thank David for making it from start to finish an easy and enjoyable process.

James Robinson

Rob the salesman was excellent ,I drove up from Campbell River and he had a vehicle with plates on out front ready to test drive ,I felt rob cared to give good customer service ,no pressure ,and felt he understood all my concerns ,thanks again Rob ,great job.

Dave Seymour

I have bought 2 new Trucks from Steve Marshall Ford, both times they have exceeded my expectations. on Friday mar 27 th my new truck arrived. I had a 2019 F150 to trade in and wanted to know the difference that I would have to pay. Truth be told I was expecting that they were going to offer me less for my trade. In fact the deal they offered was so fair that I felt no need to try and further haggle for a better price. Picked up my truck on Saturday Morning, I have to tell you what an amazing truck and an amazing experience. Thank you to the team at Steve Marshall Ford. highly recommend these guy's.

michelle keddy

Just purchased a 2018 F150 Truck. Thank you so much Kai, Peter, Randy and everyone else involved with helping us out!! Great service. I am loving my new truck.

Alan C

a fantastic place to buy a truck

Charlene M

We recently made our second vehicle purchase at Steve Marshall Ford Lincoln. This is our 6th Ford or Lincoln purchase and it was the most positive purchasing experience yet. Our sales associate was respectful and had a no pressure approach. I would not hesitate to recommend this Ford location for sales or service to any of my friends or family.

Pete Miller

Just bought an F350 with Dave Gray as the salesman. Just want to say I received very professional, courteous, and friendly service. Dave was great, and highly recommend this dealership. Thank-you.

Marc Ebdrup

The absolute best dealership. Head and shoulders above the rest !

Dion Knighton

Helped me personally above and beyond

Lynda Huolt

wish the salesmen would get back to you if there is an issue........waiting........still no answers....... no updates........left in limbo........

Robert Nelson

Bought a Ford Fusion from Steve Marshall Ford and had a great experience. David Gray was very thorough helping us find what we were looking for and made us comfortable throughout the whole process. I would certainly recommend speaking to him if you're looking for a vehicle here!

W.J. McCullough

I've been buying Ford products since 1956 (the 1st was a used '53 Mercury Hardtop). The only exceptions ever were European cars bought while stationed nine years abroad. This recent Escape purchase is our first with Steve Marshall Ford, although you serviced a Joe Cunningham sedan for us for years. Other than the shear agony of parting with rainy day savings, our purchase experience last week was fairly painless. Craig, our salesman, was very patient with Denyse and I, who had arrived somewhat "divided" on just what car we wanted and with me frankly anxious about the entire process. Longtime happily married, we settled on the car Denyse preferred! I may be old, but I ain't dumb! Auto technology has changed radically this Century. I haven't quite kept up. Craig spend a lot of time walking us through our new Ford and quite a few km in the back or co-driver seats guiding us through road checks. Equally important, was the advice & assistance I got from Rob in Finance as we found inventive ways for me to protect my retirement savings (where I still enjoy reasonably good interest rates), financing two-thirds of our purchase price at a preferred interest rate provided by Ford Canada. On balance then, this car purchase has been a "fairly easy" experience for me. There were no downsides for me, while Denyse got exactly the car she wanted. So, thank you Craig, Rob, Peter and all the other folk up front in Sales, and, out back in Servicing. Thanks for making this a "comfortable" experience for us.......Bill

paul nadin

It was a pleasure doing business with Carson at Steve Marshall Ford Lincoln. He was professional, worked hard to find out what I wanted and helped me get into it. Carson was informative and laid everything out on the table with no hidden suprises. I would highly recommend Carson to anyone looking for a new vehicle.

Josh Allers

Good and friendly staff.

Graham Deller

We recently bought a 2018 F150 from Carson. He was great to deal with. Easy going, no pressure tactics. Fun guy! We are very happy with the truck. Awesome fuel economy. Lots of fun features. Back seat is our dogs new favorite space!

Jeanette Garbutt

I was completely satisfied with the excellent service & knowledge my salesman Steve had - he chose the vehicle that I needed for my purpose & I bought right there & then!

Krista Ferris

I have purchased my last 3 vehicles from Steve Marshall Ford Lincoln. I can't think of any other dealership who has given me the time and patience needed when purchasing my vehicles. Steve Marshall Ford Lincoln's staff always have a smile on their face and are eager to help and they always seem to have fun events going on in their show room. I look forward to my next purchase!!

Jerome Reinarz

Great service at this dealership! They saved the RV vacation today, on a Saturday. The service shop found a way to replace the mass air flow sensor on a very new vehicle for which parts would not yet have been in stock, then made time to fix the vehicle right away, despite being booked up for several days. Awesome! Very happy, and would return here for anything Ford related.

Miranda Spenrath

I took my car in, unannounced, early Friday morning because it was making an odd noise and I wanted to make sure it was safe to drive. As soon as I walked through the front doors, Pat greeted me and helped me out. Trevor came out immediately and took a look at the car, noticing right away what was wrong with it. In a quick, super-easy whirlwind, Trevor took my information, set me up with a loaner car and let me know the part needed would be in tomorrow and I would be called when my car was ready. I wasn't even late for work! Everything was super efficient and I left feeling super grateful and happy about how well I was treated as opposed to upset that my car broke! What a world!

Zachary Licastro

Extremely pleased with all the help when I purchased my f-150. Rob Willoughby and all the staff was more than helpful. I will definitely return for future business.

Murray Arnold

Good friendly service.

Sean Fennell

Do yourself a favor and read this. I went to a big, well established dealership to avoid the scummy, back ally used car dealership antics. These guys took it to a whole new level of scummyness. 1) A used truck with low KM's. They insisted it had passed their "81 point inspection" with flying colors. They assured me that there was absolutely nothing wrong with this vehicle. 2) I test drove it and soon noticed a significant rumble,rattle at low rpms. Made me think transmission. WHen I took it back to the dealership they braught in their certified, licenced professional mechanic who took it out and was able to reproduce the problem. 3) They said they would fix it that evening. 4) They called the next morning to say it was all fixed up. Mechanic fixed it. It was the U-joint. He took it out for a good test drive and was unable to reproduce the problem. Come in and sign the papers. They ushered me and my wife into an office and brought out the papers for a sale. I said I should probably test drive it just to make sure. 4) Within 5 minutes the truck was making the exact same intense vibration, rumble. Like I was driving over rumble strips when of course I was not. I couldnt believe that they had told me this was fixed and had tried to get us to sign papers. 5) I brought it back and said it was not in fact fixed. They expressed surprise about this. Said they would get back on it and in the meantime, we should sit down and sign some papers to hold the vehicle because there was another interested party who was willing to pay cash and was just waiting on us to decide weather we really wanted the thing. 6)I said go ahead and sell it to him/her. We were not going to sign papers for a vehicle with a major mechanical problem. 7) They said that if we dont sign, they would have to let it go to this mysterious 'cash buyer'. I said let them have it. 8) I got a message back saying "Great news! The cash buyer wants to be fair and is letting you have first dibs on it. Come on in and sign the papers or we will have to let it go. I said again, let it go. He wrote back saying," if you wont sign papers, we are going to have to let it go to the cash buyer. He said that it was company policy, he had no say in the matter. "after all, we are in the business of selling vehicles here" Again, I said, let it go, Im not buying a broken truck. 9) He calls back about an hour later and says "I need to get at least a deposit from you to make sure that you are serious about the transaction". I was pretty disgusted by this point and hung up on the guy, He called back to tell me that if we came in and gave them a $500 deposit, they would get the truck fixed at the Nissan dealership ( it was a Nissan truck) and hold it for us until it was fixed. 10) I wrote the guy a good long message outlining how this transaction had gone from the beginning and let him know that I was not impressed. That being said, if they were able to fix the issue, I was STILL willing to buy the thing because I really liked the truck. 11) I drove across town, with my $500 cash in hand, walked into the dealership and was met by this associate. He let me know how sorry he was about how all this had played out. He presented me with this messy piece of paper with all the scribbles of the numbers we had worked out regarding the financing, the interest rate, the term and the monthly payments. It was actually the same piece of paper that we had been working on. HOWEVER, he had raised the price of the vehicle by over a thousand dollars, added almost another thousand dollars of additional taxes that we had not negotiated and had still left out the interest rate. He actually said that the additional costs were to cover the costs of having the Nissan dealership across the road fix the vehicle! They couldnt be expected to cover these repairs He actually had the nerve to try to get me to agree to this and to give him a $500 deposit which may or may not have been refundable should the deal have fallen thought. At this point I walked away, disappointed and disgusted. Avoid this place.

Helene Tremblay

Amazing staff. Felt very safe and comfortable during Covid-19. They always go above and beyond on making sure you are happy with the service received.

Nicola Hall

I am a very fair minded person but this place has driven me to the point of pure hate. First off they sold me a broken 2012 Ford Focus in 2013 because of a 'manufacturing mistake' which I have had to deal with this whole time! When I had to take it in to get this issue fixed for a second time they said it would take 3 weeks to get the part!!! AND I worked in parksville and they informed me they do NOT rent cars for the client anymore and they REFUSED to drive me even though they needed my car overnight....it was a JOKE to the point that I took it to the Parksville dealership and they were absolutely amazing and got me a rental car! Now my car breaks down on the Malahat for an overheated transmission...and they call me to tell me they will need to charge for the diagnoses and anything that needs to be done....this car has been horrible from the start I am so angry, the only reason why they even extended the warranty was because THE CAR WAS BROKEN IN THE FIRST PLACE!!!!!...and within a few months of it expiring low and behold I have a problem....

Cheryl Steidel

Really nice staff. They are very accommodating, fitting me in asap after i had a shift change from work. My truck is nice n shiny and working great. I really like the staff here!!

Theresa LeClair

My gorgeous bf bought his first ever car and then surprised me by giving it to me!! Thanks for the beat service for a newbie car purchaser and making him feel confident and proud ❤️ It was a great day❤️

andrew housh

This dealership was a nightmare from start to finish. The salesman did not show me all the damage on the vehicle knowing I had to drive 1.5 hours to view it. They attempted to sell me damage that occurred through vandalism in their own lot. The word “dick” was carved into the paint on the tailgate and the salesman actually tried to sell it to me (the finance manager let slip the damage happened on their lot) The vehicle was delivered filthy and not sanitized during the covid quarantine. It was so bad I specifically asked 3 times prior to my purchase and was told it would be done. there was grease and grime on every surface including the seatbelts. Dog and human hair in the seats. Food and debris on the floor etc. When I picked it up they told me they could not clean the truck, because they had no cleaning staff due to covid 19. I was under the impression that cleaning was the most important and deemed an essential service?? I had to pay to have the truck detailed myself. through one of 50 open detail shops in the area. I’ve bought 4 new fords and this dealership by far was the most dishonest, and by far the most unpleasant to work with. I highly recommend going elsewhere. I only wish I could post pictures here.........

kiyarash zandi

Employees are not polite and don't have any information about cars.

Steven Iwasiuk

My experience sucked at Steve Marshall Ford. I brought my 2004 Ford F150 in because it was hard starting and would die after 30-45 minutes of driving.They had it for an afternoon, charged me $130 then tell me they dont know whats wrong.So im out the money and right back where I started. No help at all.

wolf

SO WHERES THE 6TH STAR!!! Awesome place, Adam,Carson,peter,David, every one was a real big help and got us a vehicle within our budget, answered all our questions,responded to calls quickly and basically kicked butt!!! So google needs to make a 6th star rating because id recommend this team to everyone on this continent. ( and they have no elevator music while on hold :) ) cool lot

Herman Hoffman

Garbage parts dept and not to mention the associate couldn't even figure out the part i was asking about . And to top it off he tried to sell me a whole unit instead of a replacement part ...what a joke

Kathleen Chen

Had an amazing experience at SM dealership. Kai is marvellous. Very knowledgeable. He called me about the EV Mitsubishi I-MiEV I was interested in, and talked to me like a person. Even long after “work hours” he made it less stressful on how to get to Nanaimo and even picking me up from the ferry terminal. Had the EV fully charged for me so I won’t be range - stranded going back to Burnaby. Very good impression of the dealership as everyone is SO NICE AND HELPFUL. I am very glad I chose to buy my next car with Steve Marshall, Kai made a difference in my car buying experience. Notable Mentions to Randy, and Chelsea (ICBC) who helped me with BC auto insurance. ????????????????????

N Xmilar

I read on facebook that these snakes recently sold a 3026 F150 worth $90,000 with doors that didnt even work. The response they gave the owner was "just silicone the doors"" Theres nothing else we can do for you." Disgusting

Andrew Penny

Head of Sales slammed another dealership when I didn't take their offer, even though he said himself that he wouldn't talk about other dealerships negatively because it was a poor way to do business. Thoroughly disappointing.

Danielle Fox

We went in to take a look at new cars, not expecting to actually leave with one! From the first moment, David was fabulous with providing us information, getting us into different vehicles to test drive to see what we liked best. When they didn't have any new cars that we could see ourselves in, David pulled out the keys to a fully loaded, only 1 year old Fusion. It checked every box, and before you knew it, we drove home in it. David, Rob & Peter were all amazing, staying way past closing to make sure we got to leave with the right car for us. You will not be disappointed in heading to Steve Marshall Ford in Nanaimo, they are a great team!

Cheryl Donofrio

The staff are friendly, personable and really go the extra mile to make you feel appreciated. The service and sales teams are great to work with and the detail shop in the back always does a stellar job! And they’re pet friendly, which is a bonus. Two thumbs up ????????

B Parks

My wife brought me in to Ford to try out the new Ford Escape not thinking we would purchase the same day. We were introduced to David Gray. We both liked David right away with his professional manner and knowledge of the Ford Escape. All of the staff were very friendly. We also purchased a 2001 Ford F-150 with David at Steve Marshall Ford Lincoln the following week. We are very happy with the newer truck. Your service center people are very efficient and friendly. Happy to pass along your business cards to our family & Friends. A dealership with a lunch counter, of which is very much appreciated, and coffee bar too must keep Nora busy. Thank you! Enjoying our new rides. Brenda & Gary

mark mccrae

I went in for a wheel alignment with has a set price of 120. They told me that's my upper ball joint needs to be replaced they gave me a quote I said no and when I go to get my truck the invoice was for 94$ haha not a chance Not to mention when I go buy the part on my own I notice the coil in the strut is also snapped no mention of that in my report I ended up having paying 67 $ at Ford

Jake Stiles

Avoid at all costs complete con artists

dan nugent

Great doing business with John Erickson!

Cory Grosskleg

Built my truck.

Murray Renner

Adam went out of his way to track down the right equipment in the right colour for my 2015 F150. Tows like a dream. Great customer service. Thank you very much.

Sy “Sylver” Anders

I am incredibly happy with the service at this ford dealership. I went in not expecting much, since I had already gone to a few other dealerships and they were unable to help me. My negative equity situation was a nightmare I was in a vehicle that was far to small for what my family required. I was about to give up but i gave ford a shot. Kai was able to find a vehicle that I love and was super helpful and knowledgeful David was a miracle worker helping me get into my 2017 Ford Escape on the financial side, Pete and everyone at the dealership was so friendly and welcoming I didnt feel pressure in the slighest and they didnt try to constantly upsell anything. I highly recommend them at Nanaimo Ford if youre looking for a vehicle!

David matossi

Had a great experience and Chris was a great salesman and Liz in finance was great also.. love my new truck.

Katie Welychko

Before going to Steve Marshall we were having a negative experience shopping for a used vehicle. We weren't sure what type of vehicle we wanted and after a test drive, other dealerships would put a lot of pressure on to close a sale, even when we were still unsure of what type of vehicle we wanted. Fortunately we found Kai Huculak who took the time to show us a used Cherokee that turned out to be exactly what we wanted, and let us take the time we needed to ensure it was the right decision. He was knowledgeable of a product they don't carry new on their lot and we left confident that we got good value for our money. We will be back to Steve Marshall.

신유진

I bought 2012escape here. Dealer is very kind and friendly. Conditions of the car is very good. I really appreciate your help. Lexy~^^

paul kalar

Horrible product, horrible service from dealership and Ford Canada. If you hate yourself Ford's for you. I had numerous issues with my brand new truck right from 1700 kilometers. Ford Canada recommended trading in my truck and take a loss because it wasnt the dealerships or Fords fault for selling me a lemon. The Ford Canada rep literally said there is no way you could buy 2 lemons back to back, and offered to toss in fender flares if I buy another new truck. They do not stand behind their product what so ever and its always the customers fault. I hope you read this and saved yourself the headache that comes with buying a new ford. Best of luck to you and keep looking else where.

Vikki Krassman

I was very happy with the work done to my truck at steve marshal ford . Thank you so much

Carrie Liske

We had a great experience buying a vehicle here. Carson worked hard to find a truck that met our criteria. His honesty when he didn't know something was refreshing. We didn't feel pressured and there were no sleazy sales vibes. The finance guy was also great to work with.

Holly Cochrane

Kai is an all around amazing guy and great salesmen. He really helps your find everything you want in a vehicle in your price range. He helped me find an amazing vehicle and I’m grateful for all his help and kindness, I recommend seeing this guy if your looking for a vehicle.

Micheal Rupcich

Just recently bought a new vehicle and was impressed by the very friendly staff and commitment to satisfaction with my purchase. Big shout-out to Steve Ward for making sure my visit was as enjoyable as possible. Would absolutely recommend to anyone looking for a vehicle.

Christy Thompson

I find it extremely frustrating that you have to wait 3 weeks for an appointment with the service department. Every time I ha e had to book some time in the last 3 years, it is a minimum of 3 weeks until they can get you in.

Shawn

What a great place everyone is very helpful and knowledgeable, especially the tall guy I think he’s the fleet leader. The service department will really cater to all your fleet needs! No other place to shop for all your vehicles and service work.

Marilyn Egli

Nicole from the Service Department is excellent. My oil light came on and she managed to get me in right away.Nicole is solution oriented and always gets the job Done!

Jacques Levesque

We just bought a used 2016 F150 with Kurt and I had a great experience. He answered all of our questions and made the process simple. We traded in our car and the process was easy. We had specific requests because this truck will pull our Airtream and all our questions have been answered. Kurt and Ryan worked to find a good arrangement for me and we left feeling ecstatic to be in my dream truck for just a few hours. I would definitely recommend Steve Marshall Ford, talk to Kust and Ryan and you won't regret it!

jaclyn marsh

Amazing staff and the best customer service from Lexy! Absolutely love my truck.

MandT kh

But our first brand new car there. The sales people and staff we're so nice and low pressure. Not the typical experience that you get at some of the other deAlers

Karlee Penner

If I could give Steve Marshall Ford zero stars I sure would if you would like to be falsely led lied to and given the run around these are the guys!

Uddashay Arora

Love the dealership, super nice and helpful. I met the Mustang guy Carson and his team. Knowledgeable staff with great pricing. Bought two stangs. Highly recommended. These guys are deal Breaker watch out

bill bernard

Just bought a 2018 f150 from here. I got in touch with Kai over the website, He was extremely helpful, and didn't try to pressure any kind of up sale. I appreciate a sales person like that.. and no Peter he didn't pay me to write this. Cheers

Jess D

We showed up with our 2013 Ford Escape when the windshield wipers quit ( luckily (or so we thought )right across the road from the ford dealer since it was pouring rain.)they were not helpful at all . I was very disappointed in the service we received .

Helen Morton

Huge thank you to Rob and the Service Dept team. They provided me with an awesome service when my Mustang Mach-e needed some attention. You guys are awesome

Ray Chura

after a very frustrating and high pressure to buy expereince in Victoria we decided to look in Nanaimo. we did not expect to purchase just look. after dealing with David Gray and a test drive and no pressure put on us we did infact purchase. all the staff were frendly and helpful. would look at dealing at Steve Marshall again

Conrad Esteban

I got my truck back in about 1.5 hours from dropoff. Great attitude by everyone.

Justin Webber

I met with Kai Huculak at Steve Marshall and all I can say is that you couldn't find a nicer salesman. I found Kai to be extremely helpful in getting us into a vehicle, a true professional, who never once did I feel was trying to take advantage of me. Kai cared deeply about being able to get us into our new truck with a affordable payment that I felt I could handle. I explained to him what we wanted in our truck and he met us there and made it happen for us, and now I'm the proud owner of a brand new F-150 pickup truck. If you are looking to purchase a new or used vehicle I highly recommend going to Steve Marshall Ford and making an appointment with Kai Huculak.

Warren Christian

A rat chewed my vacuum hose. Not a major problem, but these guys fixed it for me in moments, using a spare length of hose for no extra charge. Thank you!!

Norman

Kai Is a very good salesman. He can help you solve a lot of trouble.

Kelsey Murphy

I found a vehicle from this dealership online and emailed their sales team. Kai Huculak was quick to respond and even took the time to send me a personalized "walk through" video and details about the SUV I was interested in. When at the dealership Kai was very understanding and professional with any questions or concerns we had. He took very good care of us and was also very personal. Overall I had a great experience from start to finish! Thanks again for everything, love our Chevy Equinox!

Shelley OKeefe

Excellent service! With mechanics and parts and service staff! Keep it up!!

Sandra Harling

We bought a truck from Kai and our experience could not have been better. We were travelling when it came up on the facebook page. We called Kai and he gave us all the information, took a video for us so that we could really have a good look at it. We were going to be out of town for 10 days and we knew this truck would not be on the lot for long. Kai made the decision very easy and once we had said we wanted the truck he got everything rolling so that when we came to sign the paperwork it was all done in no time at all. There was a small glitch in the paperwork but the dealership was right on the ball and sorted it out right away. Kai spent lots of time showing us the working of all the features of the truck and made sure that we had all our questions answered. I would highly recommend the dealership and Kai.

Brittani Wipp

Very happy with our new 2018 Ford F150 best truck I've ever owned. Kai in sales was very knowledgeable and patient. He did a great job in meeting our vehicle needs and made us very comfortable with our purchase!

Ask Geffy

Words cannot describe the experience from this dealership and shout out to Kai for his outstanding recommendation. . I went to purchase a car and from that moment I walked in the dealership everyone was professional, friendly and very knowledgeable. Dealing with the salesman Kai could not have gone any better. I will definitely recommend Steve Marshall For Lincoln Nanaimo to my friends. I purchased my Car way back June 2018 and up to now Kai has been always in support.

andrea crerar

Solid dealership, treated us very well. Kurt Mason was top notch!! Thanks ????

crystal christianson

All the staff here were absolutely wonderful when our truck decided it didn’t want to run anymore (fuel pump quit) We just got out of a dental surgery with our youngest child on one of the hottest days so far this year. My husband had to be back to work the next morning for 4:30am so they gave us a demo truck to use for the rest of our 4 hour drive home and called us the next day to say our truck was all fixed and ready to go. Will definitely be doing business with them again in the future Thank you all so much for being so kind.

John Erickson

Great service!!