Reviews of Nanaimo Honda (Car Concessionaire)

Kerry Baker

I had a great experience at Nanaimo Honda. Liam Laturnus met me on the lot and showed me some cars. We then went for a test drive and I was sold. From start to finish it was quick and easy to get everything sorted out and for me to drive it home as mine. Thanks to all.

Margaret Gladman

Very prompt service. Oil & filter change plus inspection - in and out in less than 1 hour.

Dave Hope (Dave)

Met me right away for my new car pick up. All arrangements were made in advance without issue and I was in and out efficiently.

Andrew Fritz

Went with my daughter to see about a car for her..treated with respect and no hassles..i realise they are there to sell but really didn't feel the pressure..a nice change that will bring us back

Tom

November 07/2017 Mounted and Balanced 4 winter tires 119.69$. I attempted to drive to Victoria,on the highway something wasn’t right and one of the tires was making a sound that indicted a problem. Five times I returned with a request to solve the problem. At best I was given polite lip service and was asked what would I like to do. I’m not a mechanic.Eventually I went to Discovery Honda for help. Preformed Diagnostic and Inspection Rebalanced all Tires,All were out of balance. I shouldn’t have had to go elsewhere for help.

Doug Fisher

Over a two week period my wife and I visited many car dealerships, test drove many vehicles and met many salespeople. We ended up purchasing a 2016 Honda Civic from Nanaimo Honda. This would not have happened if not for Dan Kowalenko, the salesperson who we were fortunate enough to meet outside the dealership the day we arrived. After being put off by the attitude of many salespeople, Dan was a breath of fresh air and got us and our needs right away. We were made to feel comfortable and more importantly "heard". Thanks Dan.

Simon Carr

Had an excellent experience! Got a great vehicle with a trade-in and they made the process easy and very fast.

Jeff Wood (Nanaimo Realtor)

I've bought two cars from this local, small city dealership. Sure it's the only Honda dealership in the Nanaimo area, but even if it weren't I'd still only buy here. They look after their customers period. If you go check them out I recommend you ask for Omar in sales. Omar is bright, honest, nice, and really knows his stuff. And if there's some detail about a car he's not sure of, which is rare, he gets you the answer. I've also had the pleasure of dealing with Natalie for finance, and Jason in service. Amazing customer service by all. Even if I didn't live in Nanaimo, I'd still come here to buy a car.

Paul Evans

Honda have high standards. Nanaimo Honda seems to live up to those standards. I’ve had both my Ridgeline and my Acura MDX serviced here and I have always had peace of mind when I leave. They do what they say they’re going to do. That’s rare in the car business.

lennon 82

Second time dealing with Honda and I would recommend them to anyone great staff who will go the extra mile and make sure you leave happy

Kim Qvist

Callum was great to work with. He was very accommodating and knows his vehicles! Thanks so much Nanaimo Honda!

DrMcRally

Great and fast service from everyone that was involved thank you so much Vina and Shiffon for all your help!

Sue Childerley

Made an apt for recall to be done a week in advance. Dropped the car and 1/2 way home to Cedar they called to say they didn't have the parts. Re-scheduled the apt and asked them to check airbag sensor. Picked car up - was charged $40 for the check and car was not washed....in Kamloops almost all the dealerships detail the car upon rtrn - wash and vacuum!! That is good customer service! Either the car should have been detailed or the sensor check waived for the inconvenience of the RECALL and the screwed up apt. Will not be purchasing my Honda from that particular dealership - customer service is lacking!

Connor Hussey

Really friendly staff; they take the time to get to know you and help weigh your needs to what options they have available as well as recommend additional alternatives you may not have thought of.

Laurel Stanton

Nanaimo Hondo service department is very up to date and knowledgable about the car and its servicing needs. Excellent bed side manner!

Dawson Turner

Helped fix an issue with our locks. Straight forward answers and willing to show you what they need to do.

lynne halaliku

This is the second time that we had the pleasure of dealing with Omar & Natalie. Great customer service and we had all of our questions answered and I feel that they both went above and beyond to ensure our complete satisfaction. Thanks for a excellent experience.

Jerry Berry

Great service from our salesperson Liam. Professional, courteous, knowledgeable and helpful.

Adam Wenzel

I went in at 430pm not knowing they close at 5pm because my air bag light kept coming on intermittently over the past couple weeks. It was the first opportunity to visit a Honda dealership to have diagnosed as I had been been driving across the country from Ontario. Even though I went in very late in the day, and very close to closing time, they took me in and had it diagnosed for me. This simple action was enough to make them stand out. Any other dealership would've been like "sorry can't help today come back tomorrow". I'm staying in Port Alberni for the week and appreciated not having to come back to Nanaimo (the closest Honda dealer and not a quick drive) to get it looked at. I would recommend this location for their customer service and would use them in the future if I'm in the area.

Virginia Reimer

Every single time I deal with the service department I leave wishing I never had to come back. (I only go there for recall work). They waste your time. From waiting for the service manager to serve you, because clearly the others behind the desk are not aloud or to afraid, to needing to leave your car with them for far longer then it takes to work on it are repeat experiences I have had.

stefani williams

Nanaimo Honda always does their best to help. In my experience their handling of each situation has turned a bad day around! Thanks Nanaimo Honda!

Mike Wilson

Honestly, not a fan of my experience here. Bought a car but was, in my opinion, improperly informed as to an insurance being optional on my purchase. What they pulled here is most likely illegal, but I signed a contract without fully reading it. I emailed the dealership after the fact and did not even receive a reply. Great service...

Ali G Ruddy

Great service, friendly. When they couldn't help me the manager stepped in and was super helpful.

Matt Fogarty

Great buying experience. Omar, Natalie, Paul, Derek and the entire team were fantastic to deal with. I’m thrilled with my new car and would highly recommend Nanaimo Honda to anyone in the market for a vehicle. Thank you!

Tristan Avery

Able to get in me in on short notice before going on a xcanada trip. Very helpful and friendly staff ????

Shiva Kohzad

I bought my first “New to Me” car ( a 2014 VW Golf Wagon TDI) through Nanaimo Honda! Despite being from the Mainland, Troy, Derek and Sheila made it all possible to bring my new car home to me, with such great service! They were all so kind and helpful throughout the process. I 10/10 would recommend anyone to buy a car here!

Dave McCammon

We have been dealing with Nanaimo Honda for our vehicle purchases and car repairs for several years now and have been extremely happy with the level of service and quality of the workmanship. Staff have always been very friendly and more then happy to go out of their way to help. I would definitely recommend.

Alex Del Duca

This was a great experience. The sales team and finance person were a pleasure to work with. comfortable shopping experience and overall knowledgeable team. Any issues that came up were solved with a fair and open solutions. I would highly recommend buying through this dealer as opposed to auto trader, or an online used platform. My sales associate was Omar and he was friendly and knew all the details about the car. Very happy. Would go back.

Crystal Joy

Everything went smoothly. The service staff were very courteous and knowledgeable. A+ for the customer service in my books. I was very pleased and impressed, and I would refer them to anyone!

Ann Keller

I bought a new 2022 Honda Civic this week. My salesperson was Liam who was very professional, friendly and knowledgeable. I also dealt with Shiffon and Derek who were a pleasure to deal with. I had a great experience and I love my new car.

Erik Worden

I had a somewhat bad experience with Honda back in the summer. My car was broken into on the lot and was a bit hard to swallow considering all the cost at the time. I stuck with Honda regardless and they continue to provide me professional and courteous service. I love my Honda and don’t really trust any other service agency to keep my car running excellent like the Nanaimo Honda does.

Hirofumi Inoue

All of the staff at Nanaimo Honda are extremely considerate and friendly. My son and I came up from Victoria and were helped by Liam, who was very kind to us and assisted us in buying my son’s car. He even drove to pick us up from the bus stop, which we are very appreciative of.

Gordon Pereira

Service is great! Work is done in a timely manner and with attention to detail. I’m always confident driving away knowing I’m receiving Honda quality assurance work. Thanks to Dennis in the service department for his professionalism and down to earth demeanor. One happy Honda owner.

Sarah Schmidt

Without a doubt the best experience I’ve had at a dealership. I can’t express my gratitude enough to Jamie who found me the perfect car and UNDER my budget. Special mention to both Val and Sheila too!

Crystal Dyson

Thanks Justin and the Honda team for the friendly and excellent service!!

Lorraine Allenbach

Knowledgable, helpful, friendly staff. Kelly was super to deal with in the service department and took extra time to explain new and unfamiliar car features. Brian was a friendly and helpful chauffeur tasked with driving us and picking up while a longer service was needed. Great dealership!

Mike Hawser (hawser_63)

Parts, service and sales are great to deal with. Always a pleasure! Paul, the GM always makes sure you leave happy and is a great guy to deal with! Highly recommended.

Gina Kewley

I’ve always had Honda’s but was looking to upgrade. I went into Nanaimo Honda and had the most amazing service. I went in and was met right away by a sales associate named Tamara. She listened to me and found me exactly what I wanted. I was able to test drive a few cars before I found the one I loved. I had the best service there and I would recommend Tamara to anyone looking to buy a car. Warm regards, The owner of my new favourite car

Kari Cowan

I came in for a service on my car and the woman that I talked to on the phone was very friendly, she was able to book me in the very next day on short notice, which was awesome. The gentleman who helped me at the counter, I think his name was Dennis, was very polite. They offered me free shuttle service to the nearest Starbucks to wait for my vehicle to be done. Notified me of an extra cost for a part that I needed. In the end everyone was very nice to me, no hidden fees, Dennis explained everything that was on the bill, and also gave me a free car wash token! Bonus! All in all a really good experience!

Ryan Aubichon

The salesman I dealt with (Ryan) was not pushy, no pressure was applied, and answered my questions. Details were forthcoming, and even mentioned the 'tiny' detail about the SUV I bought, that he did not 'legally' have to tell me. I appreciated his integrity. This is the second HONDA I have bought from this dealership. I have been very satisfied with my service, care as a customer from Nanaimo Honda. * six months after I bought this CRV....The alternator started to go.....I bought a new alternator.....and HONDA agreed to install it for nothing! AND THAT'S WHY YOU BUY FROM DESLERSHIP! I HAVE...TWICE...FROM THIS DESLERSHIP!

Shawn

Prompt and professional service as usual. Did not do a service I requested, as it was not needed.

David Stanley

Over the years I've always received excellent service at Nanaimo Honda.

Stephen Huot

Bought a used truck and dealt with Sandy and Tamara. They answered all my questions and made the transaction proceed very smoothly. Great job ladies!

Karla Moreno

Mike and Shiffon were very helpful. Explained in detail everything I needed to know and gave me all the information. I’m super happy with my new vehicle and even happier because it all fits within my budget!

Angela Kingshott

Everyone was very polite and informative. Happy with the service :)

Edmund Yang

The service department is always tried to over change even for the service covered by warranty.

Georgia Barron

The team was all very helpful and explained things very well! I felt like the staff took a lot of time to make sure I was understanding the process. I love my new car and couldn’t have been happier with the service! Thank you Mike and Natalie!

David Fairweather

I bought a Honda CR-V and my experience with the dealership, and particularly with salesman Omar Nada, who was highly knowledgeable and super helpful, was absolutely excellent. Much much appreciated the great service.

brian abid

I sincerely wanted to thank Nanaimo Honda SALES department, for helping me out in one of my considered major crisis in life. I don’t wanna go into detail but they cut my service cost from 13k to just 5k???? I wanted to shoutout to Liam especially, who feels like a longtime close friend whom always willing to help unconditionally. Though we only met once. As well as Derek and other staffs. I really appreciate you guys! Thanks so much????

Kyla Smienk

Staff were very helpful and easy to talk to. They helped me find the right car for my needs. I bought a Honda-hrv with AWD and the more I drive it, the more I love it.

Dan Polomark

Great experience buying a certified used Honda from salesperson Megan Giblin. We were from out of town so most of the activity was done via phone and video, smooth transaction with no surprises. Would purchase from them again!

SLK Fitness Studio

Friendly staff and great customer service. The team helped me with providing all the information I needed to make an informed decision to purchase my new Honda CRV. I appreciated everyone involved. ????

Kiley Young

I had an outstanding customer service experience at Nanaimo Honda today. Thank you Omar for your help, it’s my second time purchasing a vehicle from you and it’s always a pleasant experience. Sandy you made the paperwork quick and painless! I will definitely be dealing here for years to come!

Melanie Kovacs

We had such a smooth transaction with the Nanaimo Honda dealership. They had everything ready for us when we arrived so that we didn’t have to spend hours upon hours with our children there. Our sales rep was Derek. He was amazingly friendly and knowledgeable. He took the time to make us feel confident in our purchase. If you are in the market for a new Honda, I strongly recommend asking for Derek Yan. Thank you for the great experience and all the little “extras” that mean so much!!! ????

Mark Willott

Great customer service, prompt and thorough maintenance. Thanks Honda.

Debbie P

First time buyer and I couldn't have gotten a better salesman then Jamie. He was amazing the knowledge of the vehicle and also the patience he had showing me all that the car had to offer. When I said yes to the 2022 CIvic after the test drive he introduced me to Shiffon. She was awesome with the finance part of things. That girl knows here stuff that's for sure. I can't thank you both for the great experience you made me really comfortable and answered all my questions.

Gene Perry

The personal at Nanaimo Honda are always making me feel like I am their most important customer. They check the car over and tell me what it needs and what work will be coming due soon. If they tell something needs to be done I feel that it does in fact need to be done. In the 23 years I have not be disappointed even once and I can be very fussy..

Scott Halliday

Good price on a wheel alignment. Good communication and great service ????????

Mandy M

Fantastic professional service (as always) with extensive COVID protocols. Felt safe and secure the entire visit.

Paula Bibb

I took my Honda in with an oil leak at the top of engine. My mechanic said it might be under warranty so give Honda a call. I talked to a nice fellow there and he said yes bring it in and we will look at it. I booked an appointment and when I got there another guy let me know, it would be $169.99 just for a diagnostic. I wish I was told that before. It cost me $199.92 just to be told it’s not covered under the power train extended warranty. I will take my car somewhere else from now on. As a student taking the HCA course and only working casually this was a bit of a shock! Did they really need to go through a whole diagnostic for that problem. Which turned out to be the camshaft end plate needs to be re-seal. Thanks for the free car wash Honda! Or $199.92 car wash.

Tristyn B

Highly recommend Nanaimo Honda. I went in for a warranty service on my vehicle and they took care of everything quickly and without hassle. I’ll definitely choose them for my next vehicle due to their amazing customer service.

frank mcgachy

Pleasant and helpful staff, timely repairs. Highly recommend

Julie Birkett

I was very impressed. Even though I was just there for a safety recall so they weren't making money and it was for an old vehicle, the man at the service desk treated me with kindness and respect. The wait was short, a courtesy shuttle was offered, and I felt well looked after.

Dave Peniuk

Fast, courteous, informative. Thanks Nanaimo Honda for doing a super quick service on my Acura RDX!

Dave Dolff

Exactly what I was looking for - clear, direct, helpful but not pushy.

Debbie Bruinsma

If I could give Vina 10 stars I would. She made the whole experience amazing. I told her exactly what I was looking for and she found it for me . I have and will continue to recommend to everyone I know that Vina is the salesperson they need to see when looking for their next vehicle

Laurel Bliss

Well let's see, I have been online window shopping for months now. I found a 2017 CR-V Ex with only 20k on it and wanted to see it in person, so I went on April 11th when they were closed to see it and some others. On the 13th I went online and booked a viewing for the 15th at 830am. Liam emailed me right away to confirm my appointment. I decided on the 14th I would go look at it again, so I went there at 6:45pm, and who just happens to be on the lot getting ready to close up... Liam!! He remembered my name from the email... How awesome. I said "I was just looking before I come and test drive tomorrow". He offered to get the keys so he can show me the interior and go over a few things. Which was totally great, especially since he was going home in like 10 mins. The test drive went very smoothly, Liam was very thorough. We were out for about 30 mins. He went over many features about it. Seemed very knowledgeable. When we got back we went over some more details. I asked about how long it had been there, how many looked at it, and if there were more people to look at it. He didn't give me a sense of "OMG you better get it now, cause someone else is coming next and will take it" vibe. He was very let me talk myself through this and see if its a good fit for me and my needs. Which I appreciate so much. After some deliberation, I decided it was a great fit for me, and was taken over to Sandy. Where she began to go over some more of the financial details. She was aware of what I was able to afford and worked put a great plan for me :) Even threw in a little something for me. When I was deciding, I had to use a life line "Called my mom" for encouragement.... lol. Since it was a purchase to help with her mobility too, we put down the deposit. I came back on the 19th to finish off the paperwork and took "Fancy" home. Thank you Liam and Sandy for making my 1st "New to me" vehicle a very smooth and positive experience. The only thing I would have changed after talking with some friends is, i should have asked was "What can you do to sweeten the deal?".... lol

amaninder singh sidhu

Justin is the best in dealing with the customer. The experience was really good . He was so helpful and kind . He sorted sensor problem in my car that was troubling me from a while .

Mike Dagenais

Another well done service at Nanaimo Honda.

Brian Kates (Big B)

Nanaimo Honda is a great dealership. Friendly staff and sales associates. No pressure to buy or lease and a great selection of vehicles. I would highly recommend this dealership to anyone interested in a Honda vehicle.

Kenny G. Anderson

Very knowledgeable, fair & transparent dealings with Nanaimo Honda. Sales team members Callum & Dan were very helpful with my 2019 CVR purchase. I got a more favourable "deal" than what I negotiated with Vancouver dealerships. BUY LOCAL!

Dr. Kathleen Reay

The Sales Manager and our Salesperson, Callum, were very professional, personable and delightful. There was absolutely no sales pressure by either of them. We highly recommend this dealership. Moreover, we love our new Honda Insight Hybrid Touring Edition vehicle!

Robert Hollman

It was very nice to get my truck done in such a short period of time. I liked that and the people were very nice.

Mike Suderman

First time to Nanaimo Honda today - everything went as planned and was always treated with friendly people. Great first time experience overall

David Prieur

I would like to thank Liam and Derrick and all their associates at Nanaimo Honda for the wonderful service. They went over and above normal customer service expectations. I will definitely recommend their team. Even from Alberta. Thank you so much David and Bonnie Prieur!

Cody Mundy

Liam was a fantastic salesperson and everything was quick and easy. Received top dollar for my trade-in. Sandy was great at explaining everything in Finance and Amanda got me a great deal on insurance with replacement. Wouldn’t hesitate to buy from Nanaimo Honda.

June Bayudang

I appreciate Reese and Natalie for helping me to get my new vehicle. Few concerns but Ill get by on it. I wish you all the best Nanaimo Honda on the next coming year!

Cam Scott

Fast, courteous, and even cheaper than I was expecting! Quick ride home and back while my truck was serviced. I’ll be baack!

Judd Sharer

Wondering about their customer loyalty. Do they really walk the talk they use to close the sale? Or are they grooming their customer with fast talk promises that aren’t written into your sales agreement. If their financing promises seem too good to be real they probably are is what I hear. Think I’ll see what Mazda is like. Mazda is a better product anyway.

Dieced

They always explain things in a way I can understand, and they are very kind and polite.

Rick Fraser

The staff were all very friendly and helpful. Dan, our salesperson was very thorough in assessing our needs in a vehicle and explained all the different features and functions. We were impressed at how well prepared he was both when we arrived for a test drive and the vehicle pickup. At no time did we feel any pressure. He ensured we had a good walk through and review of all the features before we drove off in our new Honda. Shiffon, our finance person, tailored our plan to our needs. She was also very thorough and made sure we understood all the different options. Kait, the insurance rep, was also very prepared and thorough. Overall a great experience.

Conrad Born

I've owned 5 Hondas over the years. And each and every one of them has been absolutely awesome. So my advice to you, go buy a Honda, you won't be disappointed. And if you get lucky enough to meet Dan or Shiffon, you'll have the privilege of meeting two of the most honest and real people around. Personally I think their both just great. So what are you waiting for. Go meet some incredibly dynamic characters, that will definitely not disappoint you. And then purchase a vehicle that will rock your world. It's a WIN WIN.

Ralph Smith

It's always a good experience using Nanaimo Honda. We had a major problem without any warning they fixed our truck just before closing. It's always great seeing their staff, they are all great.

Travis Shook

The sales team treated my wife and I exceptionally well. Bought a 2013 Rav4 in excellent condition, and they where extremely generous with the trade in value of our PT cruiser.

julie bateson

They are an awesome group of people. my experience with them was fantastic. I bought a used car there two years ago and just came back and traded it for a new one this year.

Suzanne “Sooz” Flannigan

Thank you to the great folks at Nanaimo Honda for excellent sales and service!

Mike Read

Great experience with Troy and Sheila. Both seemed very straightforward and friendly

massey matsuda

Very good service pleasant experience. Will purchase next vehicle here. M

Canuck Calvert

I had a great experience buying my 2016 Honda Civic Coupe from Nanaimo Honda. My salesperson Dan was great to deal with and he helped me find a vehicle I loved instead of one I would just be settling for. I recommend this dealership for anyone looking to buy a new or used vehicle especially a Honda.

Mark Cowans

Shiffon Prince in the finance office provided us with outstanding customer service. Paperwork was done in advance of our visit so that our time at the dealership was minimal. Great respect for our concerns over health protocols.

Stephanie Hug

First time new car buyer here! I had such a wonderful experience with the Nanaimo Honda Team. From the start Liam was warm and knowledgeable. I never felt any pressure to buy, it kinda felt like my "big brother" teaching me about his favorite vehicles. Liam so LOVES his job, believes in the company/their product and that shows. I'll feel totally comfortable reaching out to him again for any little questions that come up as I learn how to use all the fancy settings in my vehicle. Derek (sales manager) came around to ensure we were well looked after and again, no pressure. He wanted to make sure we had a positive experience then stepped back to watch his team shine! Working with Shiffon for financing I felt that I was in good hands, like a friend who wants to get you the best deal for the vehicle you love. When Jordyn came in to help with insurance I appreciated how she took the time to explain everything; both Jordyn and Shiffon ensured I grasped what was being explained before I signed anything. Then Chiffon gave me a cutting of the beautiful umbrella plant in her office that I was swooning over. I really felt like the person-centered approach to selling cars put me at ease in what could have been a stressful situation. I am so glad I walked onto your lot 5 days ago, and confidently drove off a few days later with a great new car.

Y de Moissac

Amazing service. The team at Nanaimo Honda care about their customers.

Calvin Bennett

Troy is super helpful and knowledgeable about his products, very friendly and a great salesperson!

Brian Middleton

I have had my Honda serviced at Nanaimo Honda for over 13 years. I have never experienced a problem yet. The service staff are professional, experts in their field and always friendly and prompt. I value their technical knowledge and care they take with my vehicle. ( They also remember my name! Nice❤️) Thanks, Nanaimo Honda!

Holly Veenhof

We had a very pleasant experience while trading our truck for a used Honda Civic. Liam was fantastic, knowledgeable and patient. We got what we feel was a fair trade in price and a great buying experience over all. There was one little glitch in the process that mean things took longer that what we expected but the issue was handled professionally, keeping us in the loop of the next steps and making sure we knew what was happening. Thanks again to everyone who helped us!

Marlene S

Best dealership I have been to in years.

Nora-Lee Richards

I have been taking my car to Honda for roughly 5 years now and have never had a bad experience. When I go in I normally talk with Kelly Daun or Justin Fearn, and it is amazing how knowledgeable and kind they are. I am just starting to get better with knowing what I need to do for my car (my dad used to always come with me because I had no idea what I was doing), but Kelly and Justin have helped me every time, and if I didn’t understand something then they would go over it with me to make sure I do.

Stephen Austen

I have been using Nanaimo Honda for my car services regularly since 2012. I have always been pleased with the professionalism, friendliness and efficiency of their work and am 100 percent satisfied. Plus, they give you a token car wash for free, always a nice touch!

Vanisleguy WestCoastLovin

Always a good experience

Shawn robert

Great cars. The service is lacking. Definitely room for improvement.

Lori Mcdonough

Had car in for maintenance. Everything including price and time for completion was explained clearly and followed through. Shuttle driver was very personable and conscientious of customers schedule.

warman1020

Just purchased a new HRV and the process was smooth and easy. Would absolutely recommend this dealership and Omar as the salesperson.

Jenn Marx

Huge shout out to Tamara!! She is a very informative salesperson and great at what she does. Hightly recommend.

David Croot

Excellent service from everyone at Nanaimo Honda. Timely, knowledgeable and always concerned to see that we were happy with our new CRV acquisition.

Dennis Trudeau

Went to look at a used vehicle but had some concerns regarding rust. Asked if I could take it into a garage to put it up on a hoist and check it out. Was told by salesman that it would be at my cost but that I would need a signed deal before taking it off the lot. At my cost was fine But a signed deal ....really! They said that while I had it off the lot it was unavailable for them to show to other people who may want to buy it. I said your “worried about it being off the lot for an hour” . Obviously this was the end of my interest in the vehicle

Carson Zimmerman

Had the pleasure of dealing with Jamie Murphy on the lot yesterday. He's knowledgeable, professional and most of all easy to talk too. If you're in the market for a new/ used vehicle, come down to Nanaimo Honda and ask for Jamie.

Dan Vandersluis

Very pleased with our recent service experience, we had some weird electrical issues taking place and the service department was super responsive and helpful!

Marcello Delcaro

Reese and Sandy were fantastic resources and had a very straight forward approach in the experience. They listened to our concerns and really took in to account what we wanted! Thank you for everything!

Ron Randall

As usaul everything was perfect with the service done at Nanaimo Honda. Car was done on time as promised and everything was addressed in a professional manner . Great job guys

Louise Heilbron

Megan G was a real treat to work with. She showed endless patience showing us all the ins and out of our new vehicle. Thank you Megan!

Kevin and Donna

Friendly attentive staff. Fully satisfied with our overall purchase experience. Thanks Honda.

BJ AVI

Very nice staff, we were so surprised how staff welcomed us, it felt so nice. Excellent service. Wow I don’t have enough words to say. So nice. I am giving 10 stars. Thanks for everything. Thanks HONDA NANAIMO.

Vijittra Jaemjaeng

I had a good experience to get my new car here with sale rep Ryan. Thank you so much for working hard Ryan, Natalie and all Honda team to set everything done on time so i can get my new car that day. It was a great service and hope to keep this standard to following up after sale also.

Lee Kneisz

I just bought my third Honda and the second one from Nanaimo Honda. It was a great experience from start to finish. Huge thanks to Omar and Shiffon for making buying such a painless process. They listened, gave excellent advice and were responsive to my needs. No hesitation in recommending Nanaimo Honda if you're looking for a new or used vehicle.

Mike Giga

Thanks to the staff and Kelly for taking the time and dedication to help me even though I bought my car on the mainland Amazing customer service and friendly as can be there the go to guys and gals to go to for good service

Sheryl Ellis

Shiffon, the financial advisor was helpful and personable. Unfortunately our experience with the "product advisor" was rather poor. He was not able to advise us at all. In fact, even with 4 days advance notice that we were coming to see a Honda Clarity and test drive one, he was woefully ignorant. The test vehicle had a standing pool of water in the passenger door handle-- which when discovered by our putting our hand into the puddle, it was not removed or mopped up, his only comment was, "Gosh, I guess the window was left open to the weather!" If I was trying to sell a $40,000 car, I might run to find a cloth to remove it for aesthetic purposes and the comfort of my potential customer. The product advisor said repeatedly that we were more informed about the PHEV then he was. And we were first time buyers!!! When we indicated we were intent to purchase the Plug-in Hybrid, Electrical Vehicle and would return on the following Tuesday (3 days later), we anticipated the salesman being better prepared. Sadly this was not the case. In fact, our NEW ELECTRIC vehicle was NOT even charged!! We were forced to drive home our ELECTRIC vehicle on gasoline. Whereupon we were required to charge it ourselves. For a person planning to buy or sell an electric vehicle of any sort, one would expect the product advisor to be informed that the car requires charging.

CJ uploads

Love the customer service .... the staff is always friendly and keen to help ..... shoutout to nanaimo honda for a slick ride ......

Crystal Akerley

The sales people and financial advisors at Nanaimo Honda are great! I have no issues there. Starting to wonder about the Honda brand though. They don't really seem to care about the issues found over the years. I upgraded to an HR-V from a Civic sedan and feel as though I have actually downgraded. :(

Cole McNary

Excellent service. Super kind staff. Buying process was quick and easy. Liam was an awesome salesman. Would recommend getting your next vehicle from Nanaimo Honda.

Lilybelle Locks

Jason and Len (or Leo?) from the service department bent over backwards to help us with our car, and more importantly our customer satisfaction. They helped get our Civic back into great shape and have totally improved our experience with our Honda. We would recommend buying a Honda as they will listen and try to fix your problems even if (slightly) out of warranty ;) Thanks you guys we are once again very satisfied Honda people!

Steve Sakamoto

Great service, friendly and knowledgeable staff, and everyone was very accommodating with my very limited availability. Great experience all around - if you're in the market for a new (or new-to-you) vehicle, go see Sarah at Nanaimo Honda!

Shannon Lennea

It was a pleasure dealing with Omar at Honda Naniamo dealership. He was very polite and courteous through the whole process of me buying my car. Thank you.

Brandietta

The sales team were great and the finance people were very knowledgeable and gave plenty of advice.

Rachel Kirk

Staff was friendly and courteous. Service was excellent. Car took +30 minutes longer then what they said, and I know things can go sideways. Like all places, I wish they would build that into the estimated time, as a customer I would love it if I got calls saying my vehicle was done early.

Amanda Morrison

Had a really excellent experience at Nanaimo Honda. The whole process was really smooth, and Megan was a very pleasant salesperson to work with. Very happy with my purchase and would definitely recommend buying a vehicle from here.

Janet Pickering

Everyone here is so very polite,,, no one walks by without asking “hey how’s it going? do you need anything? Coffee is fresh?” Or asking if I am being helped,,, I heard a few of the staff chatting and laughing with each other,,, sounds good in a work place .

Billy Le

Omar & Sandy along with Paul are wonderful people with great team work at Nanaimo Honda; Keep up the good work!!!

Michael Wood

Fast, friendly service, and the price was fair. Thanks to the guys in the service shop!!

Deanna Passmore

I'm not usually the kind of person to write a negative review on the internet, but after how disrespected I felt after leaving the Honda dealership yesterday, I've had a few people tell me I probably should. As a 27 year old woman I'm not unfamiliar with being talked down to when it comes to my vehicle, but my experience at the Nanaimo Honda Parts Department was one of the worst I've ever had. I recently purchased a Honda Element and had several more cosmetic parts I wanted to replace or purchase. I found mostly everything I needed online but I figured I would much rather ask at a local business rather than supporting Amazon, which is guess was a mistake. When I asked the man behind the parts counter if they generally carried Element specific parts, as the Element is now a discontinued car, he just stared blankly at me and after a few seconds just said "what ones...?" Fair, I guess I should have been more specific off the get go. When I told him I needed a mounted backing for my license plate he went off about how the cars come with them, so why would they carry them? My car was originally purchased in Alberta, so, no, it did not come with one, which is why I want to buy one... I just let that slide and asked for the next part. I needed a replacement for my front side marker bulb and when I asked him about it he actually LAUGHED in my face and said "I'll obviously need to see the bulb to know what you're looking for..." At that I gave him a big thumbs up and said I'd just go to Napa then, cheers. As usual, at Napa they were able to search for the bulb I needed in their system. Funny how they have a better capability to search for a Honda part than the actual Honda dealership. There were several other cosmetic and specific parts I needed from Honda, but unfortunately I'll be taking my business online to Amazon like most people of my generation, so as to not have another experience like this one.

Jim and Glenda Bonne

Excellent service in a timely maner. Very pleased we chose Nanaimo Honda as our dealership.

Marc Lefebvre

Good value for money! Super friendly staff. Efficient and kept me informed. Overall great service! (VERY minor: wanted my interior windshield cleaned, but was missed).

Kim Donohoe

A great vehicle purchasing experience!! The TEAM at Nanaimo Honda treated our family very well and went above and beyond to make our van purchasing experience with them a success. They worked hard to put things together for us, but never in a pushy way, which I appreciated!! Now we have an awesome vehicle that I really never actually thought we’d be able to obtain!! Feels good. Thank you Nanaimo Honda!

Jayne Eisler

Thank you for taking the time to ensure my needs were met and the courtesy extended by Jason, in the service department, who if not for his personal attention, I would not have made the purchase. Much appreciation also to the sales staff for their time as well as the financial and ICBC personnel for their quick and proficient services.

Jamie Leigh Hopkins

I purchased my CR-V from Nanaimo Honda and it was a wonderful, no pressure sales experience. Tamara, Derek, and Sandy really made a strong efforts to make me feel comfortable and informed of the decisions I was making. I can say with absolute certainty that if you need a new or used vehicle this is where to go if you don't want the theatrics of overbearing sales tactics!

Emily A

My car had a recalled part in its air conditioning system. The dealership called me Thursday and had my car in the next morning. I dropped it off an hour before my scheduled appointment so I could enjoy the heat wave, and they called me about 90 minutes later saying they were done with my car! I’m so impressed with how quickly they were able to accommodate me and get my AC blowing cold right in time for 30-something degree weather. Thanks guys!!! ????

shelley solyon

Great service, kind staff, great care and attention to Covid related rules and regulations. Thank you!

Susan M

Above and beyond customer service. Mike took great care in putting me in my new car.

Carole Menassa

Great deal on a 2018 civic se sedan. Cant believe all the bells and whistles added since my 2012 purchase.

Erika R

Just leased a vehicle here today. This was my second time leasing from Honda and this dealership has been the best experience so far. Everyone was so friendly and helpful. I didn't feel pressured either which is so rare. Dan was really thorough and took the time to explain how all the features worked. He even repeated himself a few times when I zoned out from information overload. ???? And Sandy was also so lovely. Thanks again! I'm in love with my CRV already.

Makaely Rois

I had a insurance covered dent from a hit and run driver repaired at a colision business which included realignment of the rear wheel the week prior to seeing Honda. After the excellent repair work was done by the colision repair company, the oncoming colision indicator alarm went off constantly. Like overy 100 times a day. The colission repair company took my car back to investigate and repair that sensor. It seemed much better but not fixed. I called them again and they suggested I take it to Honda for investigation of it. When I called to book the appointment the woman "Christie"I think her name was. Was extremely rude. I asked how long the appointment would take as I have to work. She said I don't know maybe 2 - 3 hours. I said I car wait around that long I have to work.I have no ride. She said well that's up to you, your on your own . She never even told me there was a service car to take me.home or.drop me off. Also I said I need an oil change what is your price on that ? She said it's (something) like $76 I said oh that's expensive I usually take it somewhere else (a certified business)and it's $25 less . She said oh well if you have a friend doing it that's not a surprise. That's the going rate in fact you'll never find anyone else to do it for less. She was the most rude person I've ever encountered at Honda. She left me annoid and scrambling for a ride home. If not for Kelly at the service desk and Kevin the ride giver, I'd have a problem recommending Honda. I've had a Honda Fit before this car which I liked so that is why I bought my Honda HRV. But the service from Honda with that car was even worse. I like the car very much but after the super sales work and the sales. Honda continues to have really terrible service receptionist, support and prices. .

Taylor Rae

Had a great experience! Omar and Sheila were amazing to deal with! Would recommend them to anyone!!

Momma Misty

Cool beans thanks for helping me with engine studs I would be lost without those

Garie’s Timeline

Came there from Vancouver to buy my first car. Ryan helped me throughout my purchase. Really helpful and friendly guy. Will definitely refer my friends this place.

Airbus Loadie

Dad required a new battery to be installed in his key fob, we were done in under 5 minutes and back on the road.

Rags To Wrenches

We purchased two 2020 Honda Civics over the past couple of months to replace our aging vehicles. The technology and fuel economy is outstanding. Sandy, Sheila and Shiffon in finance made leasing our vehicles very easy and our salesman Jamie did a great job of explaining the features and technology in the vehicles.

Dee Macdonald

All of my questions were answered in a professional and caring manner. Thank you Troy Macdonald!

Yummy Durian

The more I drive my Honda Ridgeline 2020, the more I grow to love it. I really like the swing tailgate and trunk design and use it quite often. As for dealership goes, they were quite helpful.

Dov Katz

Mechanic left greasy footprints on my newly shampooed front and rear mats (he was in the back to do a fuel pump recall). I asked to have my loose bumper cover reattached and found he had used two tie wraps. Makes me wonder about the quality of the work done to my vehicle. I hope this was just a one time incident and not a reflection of the company.

Sam Morrison

Service was great from phone call to completion. The tech was quick and thorough and service department was friendly and knowledgeable.

Donna Hawksworth

Kristi goes above & beyond when taking in your vehicle to get it in the shop for service. She took the time to listen to the extra issues I was experiencing with the CR-V & all were addressed. I also appreciate the fact that Dennis takes the time to explain the Multi-point Vehicle Inspection & Invoice. I like to know what I am paying for & the condition of my 2016 CR-V. I won't let anyone work on my vehicle unless they're a Honda Journeyman Techician. They're the best. Thank you team.????

Elizabeth Lumley

Fantastic efficient customer service. Very happy with all Nanaimo Honda does . They treat us like family

Maretta den Ouden

Nanaimo Honda is an excellent car dealership on Vancouver Island. All employees were professional and courteous. Callum Kemp, our salesman, was thorough, kind and helpful throughout our car purchase. We highly recommend this dealership for your next car purchase.

Barbara Clair

This is our fourth vehicle purchase from Nanaimo Honda, and our second time dealing with Mike Lumley, and we couldn't be more pleased. All of the staff we interacted with were friendly and knowledgeable, but we were especially impressed when Mike took over an hour of his time, at our convenience, showing us all of the features on our new Acura.

Kameleon Prime

Great service, followed instructions perfectly! Will continue to come back to keep my Honda in tip top shape!

Nanaimo Denture Clinic Inc. Ahmed A.Omar

Professional friendly service every time. Service staff is very courteous and sales staff is very knowledgable.

Adrian Scott

Was a little late to the party with getting some snow tires purchased and installed, but I called first thing in the morning to see if they had some in stock. Not only did they, but I was able to get my car in the shop not 15 minutes later. Fantastic customer service all around.

Dean Derkson

I have a 2001 Honda Civic and went in for an airbag recall. They fixed it and I walked out. When I started my car the SRS light now stayed on. I went back in and told them that and they looked at the car again and said the new part they just put in didnt connect the first time. When I left the second time my SRS light was off and everything seems fine.

Summer P

Great experience doing business with both Tamara and Sandy! Easy, flexible, and personable, making things happen!

Glenn Addison

Quick and efficient service.... thxs for the car wash voucher

Tanya Lanigan

Nanaimo Honda made purchasing our 2022 CRV Sport a smooth and straightforward experience! Derek’s team is amazing. They are a very professional, friendly and dedicated group. From sales to finance to insurance…they made every step in our purchase easy and without any high pressure. Our salesman, Liam Laturnus, was outstanding. He was very knowledgeable, caring and conscientious in his work with us. Overall, we had an excellent experience at Nanaimo Honda …and we love our new CRV!

Walter Chlysta

We have lived in Nanaimo for 6 yrs and this service department has always been fantastic.

Tyson Kimball (SP3CTRYS)

I really appreciate how everytime I go to Honda I always talk to Kelly in service. He is really good at going over things, and has a really calm/patient demeanor. The technicians behinf the scenes are just as great, they give detailed notes and had no issue providing me a written report on the work required for my car. Nanaimo Honda also uses the national pricing list, so no worries with regards price gouging or over charging. And, you always get a free premium car wash ????

Grad Parent Council 2022

I am always treated well at Nanaimo Honda. Starting off with Michelle's great customer service on the phone, to Jason and the skilled mechanics fitting my van in last minut and fixing it up, Vic giving me courtesy drives wherever I need to go. I am thankful for the family at Nanaimo Honda. I miss Dennis and the lovely lady that was in service though, those 2 helped us for many years

stephanie king

I bought a CRV at the end of January. Bruce Newton and the rest of the Honda team were a pleasure to deal with. The process was efficient and fun and I would highly recommend buying a car through this dealership.

Tai Young Park

I bought Honda AWD HR-V last week. It was excellent experience for me there. Honda took my previous car with high value. Every staff was fantastic. Especially the salesperson Vina was really kind and professional. I love my new Honda and all staffs.

Aaron Kedves

This Honda dealer has been helping me fix a 2003 Honda civic sport I purchased privately. Their service department and parts department were great to deal with. Very helpful and friendly. The only thing that had had a problem with was when they ordered a cluster that was to get installed, it took me after 2 weeks, to have to call them for them to tell me the part came in. That's when I booked the appointment to get it installed. I'm just a bit annoyed that I had to call. They should have called me as soon as they received it. I don't enjoy driving around with no speedometer, temp, or gas level. Them knowing I needed it replaced should have put some importance on it being installed. But other than that. Awesome lol

Nolan Cote

Just bought my brand new 2022 civic and had an awesome experience! After shopping at various dealers I finally found the best deal at Honda. Sarah was welcoming and ready to help in any way. She was very knowledgeable on finding me the best model for my needs and now all I want to do is drive the new wheels!

Tim Ewart

Very helpful sales and finance staff. Very happy with our car, thanks Nanaimo Honda

Ash Knightley

Great service from Derek, Jamie and the entire team. Got a great deal on a new Ridgeline (better than Victoria would offer) and all went smoothly and as promised. I highly recommend Nanaimo Honda.

Mariel Ruis

My very first Honda CR-V!! Wonderful experience, great service! Thank you Tamara, Sheila and Troy!

Mirella K

I had a lovely experience at Nanaimo Honda. Val, Dan and Sandy were all very kind, accommodating and helpful with my trade in! I would highly recommend this location!

Chris Desaulniers

Knowledgeable and friendly staff, made the whole process of getting my new car easy. Omar did a great job of answering any questions I had about the vehicle. A special acknowledgement to Derek Yan, I appreciate how he spent the time making sure I made the best possible choice for the rest of the process and that I was comfortable with everything before I signed any paperwork. I will definitely be going back. UPDATE 10/10/2020 Staying true to my original review, I just received my new 2020 CRV (my second CRV now) and nothing has changed my mind in two years. I'm still very impressed with a Nanaimo Honda. Again, special mention for Derek Yan, who made the whole process super easy and fun to get into a new(er)vehicle. I highly recommend anyone to go see him!

Jeff W

I just bought a 2014 Civic LX Coupe from Nanaimo Honda and was one of the best and most comfortable car buying experiences I’ve had! Troy was super friendly, down to earth, honest, and willing to work with me to get me into the car I wanted. There was a bit of a wait to get the paperwork done, but that was nobody’s fault as it was just really busy there at the time. Sandy had all the paperwork ready and once she was free, the document signing went quickly. I couldn’t be happier with the car and the service I got! Thank you Nanaimo Honda!!

Rob Stitt

We bought our latest vehicle from Nanaimo Honda and we couldn’t be happier. From the moment we entered their lot we were treated extremely well. We have never owned a Honda and This has been the best experience I’ve had thus far. Thank you to Evan who made the process great! As far as the rest of the team, my hat goes off to you as well! -Rob

Allie Marston

I stopped by to take a look around and had a pleasant experience with Tamara! She knew exactly what to recommend and was able to tell me all the key features on every model! If you go to Honda make sure you ask to see Tamara! Shes the best of the best :)!! !

Robin Phillip

Very happy and excited with our new 2018 Honda Accord. Our experience at the dealership was fabulous - helpful but not pushy. Didn’t try and talk us into anything, but answered all our questions and waited for us to make the call. We would deal with them again for our next vehicle when the time comes.

tracy crocker

I just had my 2016 HR-V serviced at Nanaimo Honda. They were very accommodating with my service time and sent reminders to me. The staff was friendly and thorough. During service they called to suggest additional important maintenance. They were accurate in their price estimation and delivery time. I will return to Nanaimo Honda for future service and recommend them to other Honda owners.

Teghan Desaulniers

Incredible service! Friendly, thorough, professional, knowledgeable, hard working, and efficient. I'll send everyone I know to Nanaimo Honda!

Rachel Morris

Friendly, professional, thorough and fast service!! I was able to make an appointment for the next day! The work was completed faster than expected. All work was detailed and reviewed thoroughly. All of my questions answered! Thanks Nanaimo Honda!

karli fayant

Just purchased a 2019 Honda Civic LX and I’m in love! Thanks to the staff at Nanaimo Honda for all your help! :)

Mike Carmel

My Nanaimo Honda Experience leaves me a little lacking in words. I’ve purchase four new cars in my life And the first three all left me frustrated and quite annoyed. This is my first experience where I went in with lowest expectations and left feeling relief, and excitement. The first person I met was Mike the lease manager, and I have to admit the name Mike is a good sign. He was extremely thorough in describing the car, demonstrating it, and a good passenger when I was test driving. After my purchase was complete he gave me a full rundown that taught me how to use the majority of the features which would’ve been a little bit boggling thanks to new technology. Sheila, put in the hours to make sure I got the best deal I could in my circumstance. She proved to be very relatable and friendly, and I know she worked hard to make this work for me. All in all, I’ve never had such a good experience with a car dealer, and I’m almost looking forward to my first service. :-) Thank you Mike and Sheila,, and those whom I forgotten to name. I know there was a couple more of you that helped out and I appreciate the service very much.

Annie Bell

We are so enjoying our Honda Odyssey that we bought with Liams help. What a great company to do business with, everyone went above and beyond when they found out that we wanted the van to take me to and from back surgery. Thanks so much

Mark Kuzminski

Always helpful; listens to our concerns; the Service Deptartment are the best. Dennis always goes above expectations to save us on expensive repairs.

vishal thakkar

I had a great experience at the Nanaimo Honda. I like the Sales Rep - Troy and the Finance person - Sandy. They were a great help. But unfortunately, I was not satisfied with the attitude of the Manager. I think so he might me doing a great job, but I accept the Manager to be the person who know how to talk the customer and how to even say no, if something are not In his hand. Not to be blunt with the customer.

Martie Robinson

They are prompt and courteous and helpful!! Thanks so much Jason …. No … Justin?? !!at any rate I am very pleased with my service at Honda today. Thanks!

Ash Parkinson

Good buying experience, friendly & helpful staff. Thanks Liam for hooking me up with my new Honda Civic!

Caitlin Podritske

Nanaimo Honda was thorough and helpful. They took the time to discuss the issues with us and there was no pressure. Would recommend them for sure.

Glenn Mahoney

Friendly and efficient; was a good experience from search to driving off with a good vehicle at a reasonable price

Kaamran Hafeez

I can’t recommend the service department at Nanaimo Honda enough. I brought my car in with what they said was some of the worst rodent damage they had ever seen. Kelly in the service department guided me through the process of opening a claim with ICBC. And in the end all the repair was completed with just the $300 deductible. They really saved my bacon. I’m so thankful for their hard work and attention to detail.

Gordon Grossmann

I waited 2 hours for a job that was supposed to take a 1/2 hour. Staff pleasant enough but they don’t respect the customers time. Yes they only charged for the 1/2 but no apologies nothing. Not impressed at all!

jamie sigmundson

Dan is the man. He was wonderful to me on the phone. He was wonderful to me in the dealership. He is not one of those cocky salesmen; he seems humble and was kind to me and my daughter. Derek got me a great price for my trade-in. Shiffon went the extra mile in helping me with the financing (this woman is a super star). I never once felt as though it was just a sale; they genuinely helped me and I am very happy.

Kristin Nickells, PCC

I was very happy with the customer service and car buying experience at Nanaimo Honda. I was leery because I have had bad experiences with other dealers. I found NH to be honest, up front, transparent and straightforward. I did not feel manipulated or that they played games. As a woman buying a car I did not feel any condescension and overall I would give them 5 stars! My only complaint is that they let me drive off the lot in my new (to me) car with precious little gas in the tank! It would have been nice to have a full tank of gas - a very small thing.

Megan Hillyer

Had a great time working with Tamara! I told her what I needed and she found exactly what I was looking for and more! She was very easy to talk to and understanding! Definitely recommend!

Karen Bacon

Had visited a few dealerships prior to going to Honda and did plenty of research beforehand. Jamie was very informative and helped me make a decision on what car would best suit my needs with no pressure. I hate car shopping but he made this a less painful experience. I'm now very much enjoying my HR-v Sport. I would highly recommend meeting with Jamie to help with your car buying questions.

Line Simpson

service was excellent and my question answers .

Peter Latta

I had a great experience buying a used (non honda) vehicle from Nanaimo honda. Omar, the salesman was very knowledgeable, understanding and easy to work with. I've gotten turned off from dealerships before but the whole process was very professional, smooth and no pressure. I would highly recommend this dealership as well as Omar.

Gary Reeves

We were treated Very well Mike was very thorough and not in any way pushy

Kaylee Ashley Beauty

Everyone was very friendly and helpful! Always nice going in for service.

Ben Chiasson

Professionals in the sales and finance office we're personable and tenacious in working with my family's specific requests. A recommended, locally owned business to visit for car needs and wants. Thank you Derek and Natalie.

Captain Yazbek

I purchased a car from this branch few months ago, and I revisited the service department today for car maintenance issue. Honestly they deserves five stars for the quality of service, punctuation and good treatment.

ian crawford

Omar. Yes just his first name. My husband crashed my 1999 BMW 2 weeks ago Write off. Couldn't afford another beemer. Called later in the evening to Honda and met Omar. Two days later I bought a new 2019 electric Insight. He brought the car 2 my home and took me 4 a test drive because I was nervous 2 drive it. Then my husband drove it and the rest is history. Thank you Omar.

Wendy Hart

Oil change cheaper than most places and friendly service. Did full check on vehicle and did recalls, which were minor.

Jacob Calvert

Very easy to navigate used cars with the year on the licence plate, other places in town are very confusing. Great employees there, the salesman,Dan Kowalenko, who helped me get into this car also helped me with my last car. He assisted in eliminating the hassle of needing to sell my own car. They helped me get what I saw as fair value for the ease of trading in my car and were all very friendly and kind. Service people are awesome very helpful and don’t try to sell you on unnecessary repairs. Always fast and easy to get in to see. Shuttle also very reliable. Best dealership in town!

Al Myer

Just purchased a 2017 Civic EX with Honda Sensing on January 5th. We love it. I just need to get my Star Trek uniform. The assistance we got from Michael Lumley was thorough, complete and very helpful. He took time to explain a fairly complicated machine and was able to answer any question instantly. On the test drives he demonstrated the various safety features of the car and helped set up the car when purchased. Previously we purchased a 2009 Honda Fit Sport from Nanaimo Honda. We loved it until I spun out on ice and totaled it in December. We have found the service provided by Nanaimo Honda to be excellent. We look forward to continued excellent service for our 2017 Honda Civic May 4, 2021 another oil and filter change. As usual a pleasant experience

C!d

You can tell what reviews are actually genuine it's funny that most of those five Star reviews are fake LMFAO

Allan Neil

Very helpful...Great place to get your next Honda

Athena Carmell

We had an awesome experience at Nanaimo Honda purchasing our Honda Odyssey.. Vina, Shiffon and Val were great. Fast efficient and accommodating. Definitely recommend!

Kevin Gamble

Thanks Evan Gibson for hooking me up with my new CR-V from Nanaimo Honda. I thought I'd always be a truck guy but this little thing is pretty slick! Ride is solid and you can't beat the fuel efficiency. I'll be back to a truck one day but until then I'll have to be a truck guy at heart. Also thanks to Natalie Craig for working hard on dealing with ICBC on my behalf.

Morgane Cailloux

Great experience- brought my HRV in for her first oil change and the customer service was excellent!

Jennifer M

Great experience, very helpful and informative. Kevin went above and beyond, he was full of good honest information and was funny as hell. I didn't feel any pressure to buy anything just felt comfortable right away. Friendly atmosphere, next car I buy I will definitely stop by here first.

Scott Littlejohn

Timely service, intelligent front end staff that do their best to solve your service needs without overselling. Efficient attention to detail, and you entrust your vehicle to factory trained Honda techs. No surprises, smiles, sense of humour-- a perfect recipe for me to be happy to recommend Nanaimo Honda.

Vik Waraich

This is my first time with honda and really impressive experience and service i got fabulous welcomed by Ryan and he helped as alot and try to make us comfortable with all services and we went there to buy used honda civic but bought brand new honda civic 2019 lol reason behind all this there’s best services. and i will definitely recommend my family,friends to buy any honda car only and only from nanaimo honda

Shawn Scheer

We had a great experience purchasing our new coupe at Nanaimo Honda. Everyone was very polite and super friendly. We couldn't have asked for a more qualified and professional sales rep than Dan Kowalenko He made the experience easy and fun. I have driven the car for two months and it is fantastic. Not sure I ever was a "Honda guy", I am now. Again Dan and the team were great. No pressure, delivered on the date they promised, no surprises.

Maria Vu

From our initial phone call, we had a good feeling about Nanaimo Honda. We spoke with Liam who answered our numerous questions with patience, honesty and knowledge. He was quick to schedule an appointment for us and we felt comfortable with the options that were presented to us. We couldn't be happier with our decision to purchase our new EX-L CRV! We especially love the candy apple red colour! We would like to thank all the exceptional staff who made this a positive experience for us including Sandy and the insurance agents. We would highly recommend Liam and Nanaimo Honda if you are looking for your next vehicle. Thanks again!

Don Gibson

Service Department did an accessory installation. Very quick and excellent service.

Joanne Johnston

Quick service - no surprises.

Karen Rosa

This is the 4th CRV we've purchased from Nanaimo Honda. That tells you something. All the staff from Bruce, Sales Mgr, through David, Business Mgr., and the tech help with the electronics made it a terrific experience. I'd recommend them any time.

Anthony Sandvar

I used this location for their service Dept, turnaround was good price was good and the service advisor was great.

Howard Jeglum

I have had many years of experience with Nanaimo Honda, sales, service, and parts. It is a well run, customer oriented, professional dealership. Excellent personnel in all departments. I recommend this auto dealer and give it 5 stars.

RVV BJJ

Kevin genuinely enjoys what he does, and he actually understands vehicles. He set my family up with a great car and has always kept his word. I could not recommend Kevin enough, you're in good hands. I wouldnt buy from anyone else.

Ben Briar Shaw

Great service, communicate well and always excellent mechanical work. Keeping my old van running for years to come, I hope.

Scott Honeyman

My first experience with this dealership was today. My 2015 Fit was scheduled for service at 2 p.m., but while I went for a stroll it sat there for more than hour. I expected better -- and got it. Because of the delay -- the car wasn't ready until about 4 -- the service department without prompting from me offered a sincere apology and did not bill me, meaning I'll be back. Good customer service.

Camilla Pierce

I had such a great time shopping for my second ever vehicle. Scott Yang was very patient with me. When the time came that I made the decision to get a Honda Civic, I was eager and impatient to get all the paper work done and get driving away! They accommodated my work schedule and made it possible for me to drive off the lot that very same day. Couldn’t be happier with what I received and with what I chose!

Robert Hayley

Kelly our service advisor was great ! Exceptional service & staff . Friendly , professional & speedy . Would recommend this dealership to everyone , thanks again , happy new year !

Heather Bower

Have always had great service. Always explain what is going to be done during the service and the cost prior to starting. If there is an issue discovered, they are good at explaining, showing you the issue if possible, and tell you how much of a priority the repairs are as well as the cost.

Dave Copeland

My car came in limping due to poor work done by another shop. Kelly got me in within 24 hours and got it fixed right for a decent price. I'll be returning in the future.

Hazel Ettagiak

Dear Honda Staff, I like to thank you for all the work you have done for me and my Honda from 2021 right to 2022. Blessing to each of you.

Robin Roberts

Micheal went above and beyond to make our experience as stress free as possible, patiently explaining things even though I am pretty sure I was driving him crazy!

Lisa Corlett

Went in to get some information and do a test drive. Dealt with Sarah who was super helpful. Will definitely come back and deal with her again. Thank you!

Chelsea Edwardson

Great service. Both the dealership and service centre. I would highly recommend choosing them over the Duncan Honda which is genuinely horrible. I tell everyone I know. Nanaimo Honda has excellent management and is worth the drive, believe me!

L.R. Currell

Kevin Dunlop is highly passionate and good at what he does, I cannot fault him. The car industry has a bad reputation which is sometimes justifiable but if you deal with Kevin you can rest assured that he will approach any situation with fairness and integrity. He is simply second to none.

Cindy Terreberry

It was my first oil service experience today. The best part were the people who made it what it was. It felt like a comfortable return to see the new acquaintances I had met at the time of purchase. In a short time and with thoughtfulness in mind, my Accord Sport Girl, “Red”, was ready to go. With fresh new oil and filters, a once over done, and they even found a short staple gun staple in my tire. Their eye for details has helped me to feel protected. I shall make the trek from Campbell River again for the Honda Nanaimo staff experience alone. Thank you to the Service staff (Dennis/Kelly/Michelle) (Hope I didn’t miss any).for their help and to Natalie for her after sale support. Much appreciated. ????????

Leanne Szalai

I previously had a terrible experience at Duncan Honda so I booked servicing at Nanaimo Honda instead for issues with my air conditioning. Staff was incredibly professional and attentive from the second I walked in the door. Justin in particular was very friendly and knowledgeable, and did a great job of explaining to me what was wrong and what needed to be done to fix the problem. Very happy with the high level of customer service and with how quickly they were able to resolve the issue with my car.

Mike Sanchez

New to the island and needed a used vehicle for commute and travel. Great used vehicle inventory and very competitive prices. Found exactly what i was looking for and inquired online. Sale representative was very accommodating and responded quickly to any questions. Friendly staff! Highly recommend.

Happy wuslzla

We bought a HR-V for our second car. Excellent customer service that I got from Nanaimo Honda. They gave us affordable price and amazing service. I appreciate especially Vina who is sales staff and she is so knowledgable and kind. I will refer to my friends to buy Honda in nanaimo.

Mark and Alix Schaefer

Our review is that we have NEVER bought anything or even been to this dealership! We keep getting emails and phone calls from them for more then a year now. We've told them many times over that we aren't customers nor have we ever been! This website prevents us from unsubscribing because it always says the site is "down". PLEASE REMOVE US FROM YOUR EMAIL AND PHONE LIST! WE ARE NOT CUSTOMERS! WE DO NOT OWN A HONDA. WE HAVE NEVER OWNED A HONDA. AND IF THIS IS THE WAY YOUR BUSINESS IS RUN, WE WOULD NEVER EVEN CONSIDER SHOPPING AT YOUR DEALERSHIP! STOP HARASSING US PLEASE!

Jill Sawchuk

I was super impressed with my experience at Honda, and especially with Liam - my salesmen. Such great service. Easy. Friendly.

robin richer

We recently purchased a 2015 Honda CR-V. Our salesman, Liam made us feel comfortable and not pressured. His communication with us was excellent from beginning to end. He worked with us and the sales manager to reach a price that was good for all of us. Our dealings with Shiffon, the finance manager, was thorough and informative. The insurance rep from CORE insurance was knowledgeable and efficient. Liam has also offered any tech support we may need with the vehicle ie Bluetooth etc. Our overall experience was excellent

Tall Gentleman

Just bought a new Ridgeline from Nanaimo Honda and I couldn’t be happier. They found the trim and colour I wanted in these times of low new vehicle inventory. My sales agent Vina was knowledgeable and didn’t try the high pressure sales tactics you find at a lot of dealers. She gave me the info I asked for and the space to consider it. The sales manager Derek was also low key and very forthright. The finance manager Sandy was also very good. I never felt pressured to include dealer add ons. And they did all this while moving offices! I would highly recommend this dealer. They were honest, friendly and knowledgeable with great customer service.

Erin Havers

A pleasant experience all around. Omar and Derek were incredibly patient and answered every question I had, sometimes twice! Working through financing with Sandy was as comfortable as chatting with a friend. I felt very well taken care of through the entire leasing process. An easy 5-stars.

Victoria Henshaw

My sales advisor and her team were great. They found me exactly what I needed at the best deal. I enjoy driving my new Honda Civic LX

Jesse Lough

The buying game is absurd—having to make offers, get them ok’d by a manager behind a door somewhere that you are not—and absolutely needs to become more transparent. But the mechanics are honest and great, hence the rating.

Polina Chaikovska

Great service and fast approval. Thank you Vina for your amazing customer service!

D. Matthews

Always have a good experience at Nanaimo Honda due to the professionalism of the staff.

Kevin Gerbrandt

Left the place satisfied and happy with the vehicle. Thanks to Mr. Omar as well for his excellent service.

Sarah Jane

Customer service was on point. I was informed every step of the way. Very good experience.

Linda Coomber

Had great customer service today with Kelly at Nanaimo Honda. Service completed as discussed, and in a timely way. Thanks!

Bryan Moore

Recently purchased a vehical and I can't say anything bad about the buying experience. Our salesman David Wick was great, very accommodating. We never felt pressured into anything he listened to all our concerns and needs. Never tried to sell us on anything we didn't need. I will recommend nanaimo honda.

VICTORIA MENESES

I bought Honda pilot in this company, my husband and my whole family love it. All the staff are helpful, kind and respectful…i like Megan she’s so nice and help me a lot.thank you.:)

Dennis Huf

Very good service . Very detailed in what they are performing on the vehicle without any suprize costs when the bill comes. It was less than i had anticipated and its peace of mind the job was done by honda technicians

David May

Excellent customer service from Dan. He literally went out of his way to help me. Thank you!

Jan Ellison

Very positive experience, everything was organized, thorough and efficient. Staff were very pleasant and accommodating. Would use the service again.

Colleen Critoph

Great dealership; they went out of their way to make a deal and find the vehicle we were looking for. Each of the staff was professional and knowledgeable about their work and the vehicles; we look forward to being a customer of the dealership for the long term!

Pat Bayly

Great place are fixing my car on a recall that is 15 years old.

Sean Stovell

The folks at Nanaimo Honda are excellent. They do what they say they are going to do, when they say they are going to do it and they do it well! Always friendly and professional. They make sure that I understand, as a client of theirs, my business is valued long-term; not just for the immediate need. Thank you to Jason Jones and your fantastic team!

Kimberly Rempel

Excellent service and will highly recommend to all my friends and family. Helpful in many ways. Thanks Dan and Shiffon you guys rock

Manon Poulin

that was actually very good service and quick i had time to go for breakfast and by the time i was done they call me just on time .

Jamie Gicas

Very friendly and helpful. Answered all our questions. They made buying a car fun fast and simple.

Larry Prince

The service was good the price of the repairs what's the same as the quote I was happy with the service

Kelly Schnurch

Your servicing department sucks. They dont call you back to tell you they are finished with vehicle and then when you call and ask for a shuttle they complain they will have to stay later to do so. Also we have asked for our phone numbers to be changed 4 times and still they do not change it. They dont ro the car washes at the dealership I have to go out of my way after spending all this money and time servicing it to do it myself at a car wash when other dealerships that I own vehicles at have all washed the inside and outside of the cars. And almost every person's attitude it shot at the service department and seem like they just dont care about continuing to have ur service and if it wasn't for my warranty I wouldn't even be going back there for servicing. Thanks

natacha labbe

We have had nothing but great service since purchasing our new Honda CRV. I highly recommend David for purchasing ,Natalie for financing and any of the hard working people in the service /repair department. Thanks again Honda!

Riivo

Quick and efficient service. The service lady was really friendly and made the transaction as smooth as possible. My 2000 Integra, being serviced by Acura for so many years didnt need anything but an oil change and as expected came out with a clean bill of health. They didn't oversell me on anything the car didn't need. Good people there!

Clarice McCord

As always the staff was pleasant, listened to my concerns and addressed them in a reasonable time period.

Jenn Morrow

Recently purchased a CR-V and it was the easiest and most enjoyable purchase I’ve ever made. Troy was very helpful and knowledgeable. I felt no pressure at all and ended up with exactly what I was looking for within my budget. I would happily recommend Troy and Nanaimo Honda to all of my friends and family.

Mike Fujiwara

Tamara has an amazing personality and was a pleasure to deal with.

jodi Chaisson

Receive great customer service and the purchasing on the vehicle was fast and easy

Neesha Desai

Went in for oil change and tire rotation. Visit was quick and done in time frame estimate. Was able to work at a small desk with my laptop, and the time went by quickly.

Brandon Gantner

Went with my girl friend to pick up her car with an air conditioner issue once again only to discover they did not fix the the leak again and told her it just needed to be "toped up". Hate to tell you Nanaimo Honda but your a/c is a sealed system so if you don't find the leak it's still there look harder and actually fix the car. When I told the nice man at the desk I was a refrigeration mechanic he stopped with his excuses and just said" I don't know what to tell you" how about you'll fix her car right this time so we don't have to come back next year. Not very helpful.... Is there some way I can put 0 out of 5 stars? See you next year nanaimo Honda for a "top up" :/

Lin Chimes

Very prompt and knowledgeable service. We were very pleased and would certainly use Nanaimo Honda again. Recommended.

Warren Druskin

Went in with engine troubles didn't have an appointment but service team was fabulous and took us in and fixed the problem. A couple hours later walked out with a new honda. Love the sales team and service team all work well together. Would recommend Nanaimo Honda to all my friends.

Cheryl Hopkins

Great staff and service! Mike was very knowledgeable and efficient and we felt very comfortable and confident with the purchase/lease. Love our new CRV Sport!

Taylor Lundy

I had the most AMAZING lady named Tamara help me look for my dream car. She listened to exactly what I was looking for and had such patience with me I will definitely be coming back and referring ALL my friends who are in need of a car to Tamara!

JC L.

From my outstanding salesperson Dan K, to the Sales Manager Derek Y, and both Sandy and Sheila in finance. nothing but 5 star treatment and no wonder our 3rd Honda was purchased at Nanaimo Honda. Keep up the awesome work Dan, you truly are an outstanding sales person and thanks for you and Derek, locating the right color CRV for me to drive. Extremely happy overall, and I am loving driving my new Honda. Jamie.

Bailey Marchetti

Tamara was awesome! Super kind, easy to talk to, and I didn’t feel like I was being up sold by her. She made the experience easy, she didn’t make me feel overwhelmed and was one of the only people in the building who I could see smiling- even behind her mask!

Terry Cruickshank

I was very pleased with the service I received from all the staff at Honda especially Justin Fearn. I will definitely be going back

Frances Holbrook

Excellent experience buying my new car. Nanaimo Honda understands the benefits of superb customer service. I have been a customer of theirs for over ten years and I have no intention of changing that.

Ryan SAUNDERS

What a great experience!! From the salesperson to the dealership to the vehicle. I would highly recommend Nanaimo Honda.

Dr. Peter Hill

What is best from a vehicle service centre ? Longevity of the vehicle, reliability and safety of use, and prompt professional service. I have experienced Nanaimo Honda for six years, and always found each of these to be completely excellent, always consistent, and with well informed and high quality customer service.

Sharon Cox

Service was friendly and fast. Charges were as expected! Plus, I also took a Honda CRV Ex L for a test drive while I was waiting! Thanks Dan for your time and expertise!!! Great experience! ????

Matthew Dolan

Kevin Dunlop - helped me with my Mercedes purchase! He listened to my needs and found me the perfect car. High recommend seeing him for any of your vehicle purchases.

Nick Thompson

This review is a direct result of a series of obnoxious and unwelcome phone calls from both the sales staff and Service Department. I have received two calls from sales associates, asking if I am interested in buying a brand new car (mine is barely a year old). Both times I have asked firmly to not be contacted. The number today appears to be from a private phone number of the sales associate, I find this alone to be odd and concerning. I do not enjoy the thought of a complete stranger having my private number on his phone. I even phoned the reception desk after being contacted about Servicing my vehicle and asked that I be removed from the contact list, I was assured that my name was removed and that this would not happen again. My purchase experience was poor and I will not be returning. Should I continue to receive calls I will write a detailed account of my experience including photos and relevant evidence and documents to support my claims. Do not call or email me.

Catherine Jenkins

Smiling faces and quick service. Diagnosed my problem within a couple hours, then another few to fix and let me know was covered under my warranty so I didn’t have to use my extended which means no deductible :)

Michael Wachowiak

Horrible experience showed up more then once looking to Purchase a vehicle. Salesman Omar did not seem interested at all. Showed us the vehicles but did not talk about any features what so ever. Wanted to see who could give us the best deal, and could not provide any Prices or incentives. He kept telling us we would have to come in to discuss it I don’t like To screw around and don’t like to waste anyone’s time. So we went to another Honda dealership and bought a brand new Honda CR-V with new tires and installation for my car and a wheel alignment for free. And we pick it up this weekend.

Ronald Hibbard

Our recent purchase of our second Accord from Nanaimo Honda was a very positive experience. We would like to thank management and sales for the professional level of service they extended to us. In particular, a special thanks to Mike Lumley for going the "extra mile" to ensure we were happy customers. Ron & Astrid H.

Bettie Godfrey

Service scheduled promptly, shuttle offered and accepted, prices seemef fair.

Kirkland Haw

I bought a new 2022 Honda Civic this week. My salesperson was Megan who was very professional, friendly and knowledgeable.

Jeff T

Excellent, professional service from everyone that I met at Nanaimo Honda. I never felt rushed or pressured into the purchase. When I did decide to purchase a vehicle, the process went quickly and smoothly. I would highly recommend Nanaimo Honda to anyone looking for a new car.

Calm and Relaxing

Tamara, Shiffon and Jamie were amazing as usual. The staff at Nanaimo Honda are top notch.

Suzanne Babcock

Great dealership. Very friendly staff-not pushy at all. Excellent service, good selection of vehicles. We were pleasantly surprised at how smooth and simple the whole purchasing experience was. We found the car we were looking for at a good price and good value for our trade in. Very pleased.

Marygrace Aniballi

Where else would I take my CRV? We have had Hondas and their service for nearly 40 years.

Robin McGregor

Purchased a 2018 CRV-T from Nanaimo Honda, they were terrific to deal with. Our salesman, Michael Kassinen conducted himself in a very professional manner. He was very knowledgeable about the car and patient with us asking all our questions. Didn’t feel pressured in any way. I would highly recommend Nanaimo Honda.

George Morine

Service was ahead of scheduled time and less that amount quoted Fantastic!

Janet Glenn

Service was quick. Staff identified and explained the problem well. SRS light is now off and we're hoping it stays that way. ;o)

Laurie Robertson

Staff at Nanaimo Honda was very personable,and helpful when I recently purchased a certified Pre-owned vehicle.Megan and Sandy were great to deal with and very knowledgeable.Also thanks to Ryan for the chauffer service!

Doug M

Nanaimo Honda has always treated our company very well. Prompt service and always make sure your satisfied with the work. Highly recommend.

Lyn Makepeace

I never imagined that I would ever be rating either a salesman or a dealership highly. Mark was knowledgeable and respectful. No pressure was exerted on us by the salesman or management at any point, and what was promised was delivered without any " fast ones" being pulled. I am very happy with our new car (2016 Civic) The only concern I have is the unavailability of roof racks from any manufacturer. I asked about roof racks during the test drive and was reassured that I could get an aftermarket one. But still, I don't fault Mark for not being thoroughly knowledgeable about the production schedule of other companies: his job is to know about Honda. I would definitely recommend dealing with Mark and with this dealership.

Kim

Vehicle was in for the airbag recall. Upon arrival I was greeted warmly, that’s where my positive experience ended. I observed the advisor doing her walk around and taking down the necessary information on the vehicle. She was writing down the information on the hood and trunk of my car! Where’s a clip board?! Where’s the respect for your guests vehicles? I work in a service department at a local dealership, this disrespect would not be tolerated. Not impressed.

Jeff Mayer

Thanks for the fantastic experience Mike, Sandy and team. See you again down the road.

Rebecca Melquist

They are great, but what happened to shops and dealerships have used parts for people that cant afford brand new..

Kathryn Galvin

The Service Department staff always have a smile and seem to go the extra mile. The wait area is thoughtfully equipped and I find I can always get lots of little computer ‘errands’ wrapped up while I wait. Thanks!

Ron Jarrett

The staff at Naniamo Honda were all extremely pleasant, helpful and professional in helping me through the test drive, vehicle options, final selection and purchase process for my newly delivered Honda Passport. Thanks to Liam Laturnus or sales and vehicle tech support associate ( who would have thought you needed a tech support for a new car ????) for his honest and expert assistance throughout the process from test drive to delivery and also Sandy Sax on the accounting side for walking us through the various options and financial side of the sale, even with arrangement for on site ICBC agent to complete the registration and insurance changeover from old to new vehicles, no need to go chasing around to do this ourselves after delivery Thanks to all for making this vehicle purchase a pleasant and stress free experience

Sue Culver

Always great service for my car and great customer service for me.

Carla Schedel

We have purchased a vehicle from Callum Kemp at Nanaimo Honda and very much appreciated his honesty and his desire to find the right vehicle for our needs.We would definitely recommend him to anyone looking to buy a vehicle at Nanaimo Honda.

Dave Stewart

Fast, friendly, efficient service. The problem with car problem was fixed ahead of schedule. I also appreciated that they tested my battery and found it a little weak. (Better then being stranded in winter)

Arun Natarajan

Excellent service and courteous staff. Prompt with reminders and phone calls. Shuttle service is super handy and the driver is nice to chat with! No issues apart from the fact that they cannot vacuum or wash car. You do get a free car wash token.

Akili Fox

My other half and I had a fantastic experience here. Our sales rep, Callum, was very courteous, informative and professional all with out being the pushy salesman everyone is afraid of encountering. Not once did I ever feel I was being lead into doing anything I wasn't comfortable with nor did I feel pressured into making a decision right on the spot. Shiffon, our financial advisor, was just as informative and great to work with! Even going through insurance was quite relaxed and helpful! I will most definitely be coming back here in the future with both maintenance and any future vehicles and would happily recommend them to anyone who asked or even mentioned they were in the market. Excellent job, you guys! -C. Wagner

Patsy McKeeman

I enjoy the Honda dealership here in Nanaimo. People are friendly and accommodating. They do good work in a timely manner. All is good.

Helen Humphries

0ur experience with Nanaimo Honda was exceptional. Sarah was professional, very knowledgeable and created an amazing, seamless and pleasant atmosphere. We can't say enough about Sarah!

Stéphanie Couture

Me and my husband are very satisfied, good service. Everyone are smiling and happy to give you all informations. Thank you very much for our CRV.

Jack Gillick

We moved to Gabriola Island 2 years ago and serviced our car at Nanaimo Honda. The staff were competent & efficient. The car was ready when promised & the advisor presented us with an examination report with recommendations for future service requirements. By the way, the oil change was cheaper than most lube places and we received a FREE car wash token which none of the lube places offer. We now have serviced our car 4 times and it was ready when promised each time. How rare is that ? Thanks to my service advisor: "Katie Moss", She was great. Service your car at Nanaimo Honda & get the best service possible. Jack Gillick Gabriola island.

Richard Speer

My service was done right at the quoted cost and on time. Very good service.

Robert Smith

Thanks Liam for your great service on our purchase of our daughter’s first car. Liam made our family feel very welcomed without pressure. He was very knowledgeable. My daughter spoke of him with high regard. We got a great starter vehicle for my daughter and the service all around was great. Sandy in Finance was easy to deal with too. She was very personable and made the sale easy. I highly recommend Nanaimo Honda!!

I Can't Stop Thinking About Tony

Kelly was a huge help with my car - when the fan belt they replaced continued to make noise they had it back in asap and fixed within a few hours, and while the recent power outage caused a bit of delay, they also helped fix an additional problem that had popped up with some of the door-activated features. Lots and lots of thanks, love going somewhere I know I can trust to take care of my vehicle! Also really love the complimentary shuttle service which means I don't have to worry about finding rides to work and back. The driver was very friendly and also dealt with some really nasty bowen road traffic during the power outage to get me back to the dealership and my car!

Reel1890

Proud owner of a new Honda CR V! This was my first dealership experience and the staff at Nanaimo Honda were very helpful and friendly. They worked hard to meet my financial needs and got me on the road in no time at all. Special thanks to Ryan, Natalie and Derek.

Holly Stuber

The staff were wonderful to deal with, informative and very helpful. We’re flexible when I came in last minute to take a look at a vehicle. Michael Lumley was the sales person I dealt with and couldn’t of had a better experience. Thank you Nanaimo Honda!

Luke C

What an amazing car buying experience. I was helped by Evan at Nanaimo Honda. I was just window shopping over 2 years ago dreaming about getting a Honda Ridgeline, when Evan showed me some models and features. The experience was memorable and when it was time to actually buy the truck it was a no brainer to see him again. I took a lot of time to make sure the model I purchased was the right one. Never did I feel pressured or rushed in my experience. Evan made sure I had the tools and resources to make an informed buying decision. I felt throughout the entire purchase that my happiness was the highest priority. I would highly Recommend Evan and Nanaimo Honda if your looking for a New or Used vehicle.

Jane Bourke

Very polite and courteous service. I feel confident my car is safe for all of my driving needs. Thanks Honda for making my car safe!

Sarah Klassen

I will always take my Honda to your shop. The service goes above and beyond every time. Kelly is knowledgeable and provides top notch service. Not only did he help me get my car back the same day but he helped me juggle a car seat and a baby . I have never experienced that assistance anywhere else. Thank you again for incredible service and a job well done.

Punjab Sandhu

I had such a great experience! My sales advisor Tamara Patterson was extremely helpful and friendly. She answered alll my questions. She helped in making the transaction quick and painless. It was amazing customer service and an overall great experience. Once again thank you very much for such a great service.

Terri Hawkins

Polite staff and explained everything clearly. Did only what was required and let me know several things could wait for another season.

Alannah Welchman

Justin was great! He was very friendly and fun to work with! Thank you for getting the leak fixed finally!!

Rick Broad

They got my car in within a day and finished in a timely fashion. Offered a ride home. A little more than I wanted to spend but that seems to be my problem as I get older. Overall they always seem to keep my Honda’s running well. Would I go back yes.

hockey boy

walked into naniamo honda not really sure what i was looking for but with the help of troy macdonald he helped me find the perfect vehicle i highly recommend him to anyone looking for any vehicle

Ginny Horrocks

Everyone was so friendly and helpful as soon as we walked in the door. An excellent experience!!!

Matthew Rainsberry

Nanaimo Honda is the absolute best place to buy a new vehicle. The buying experience is excellent. The service team is exceptional. Paul Robson and team give you the information and expertise you need to make your experience and decision on your new purchase exciting and fun. Thanks to Paul and the Nanaimo Honda team.

Campbell Craig

Very Good Service and pricing from Kelly

Christiane Foge

Extremely well accommodating and friendly meticulous services in a timely manner thank you

Philip Oxhorn

The experience was excellent. The team was great and so helpful. Sarah, in particular, was a wealth of useful information. Buying a new car was never so easy.

Carolyn Bourcier

Buying your first new car can be very stressful. You are bombarded by information and meet many pushy salesmen along the way. After visiting a few dealerships, we became more confused so decided to visit Honda Nanaimo. We knew that they made great cars but didn't think we could afford one. Our sales rep, Ryan, and financial manager, Sandy, helped us find a vehicle that matched our lifestyle, priorities and budget. They were never pushy and always fair, helpful and friendly. We are now the proud owners of a beautiful red Honda Civic. Thanks Ryan and Sandy for making it happen.

David Dale

A special shout out to Liam!! He made the experience of buying our CRV a stress free non hassle experience! He was very knowledgeable. The rest of the staff were also so accommodating and helpful. Thanks so much.

Stuart Cunningham

Very good and friendly service and the work was completed more quickly than expected. Thanks for making it a painless experience!

Nicole Danielle

Loved the straight forward approach. No gimmicks or BS. Happy for cash back options offered.

Melissa Bergum

My experience with Nanaimo Honda was nothing less than excellent! Having Mike as my Salesman was just as comfortable as sitting down for coffee with a friend. He was knowledgeable and never positioned me to feel pressured. Sandy, one of the Managers, was very organized and informative with my contract and financing. She too was friendly and made this process easy. I highly recommend Nanaimo Honda. They will make you feel welcome!

judy kent

Had trouble leaving review on my phone, so if it did go this will be a repeat. Our experience at Honda was stellar due to the young man that saw us through from start to finish. He was at all times courteous, excellent manners and a wealth of information. Top of the line! My daughter was excited for me and my new purchase, she also deals at Nanaimo Honda, when I told her we had Callum, she said she was so glad for me, they had him for their more recent purchase and felt he was a cut above the rest, and caring and considerate and most helpful, perfect to make her mom comfortable and ease her through the process. Next time we both know to ask for him, and will certainly recommend him and Honda to our friends.

Kim Longmuir

We have always been hesitant car buyers, because the experience is usually stressful, but our recent experience at Nanaimo Honda was the opposite. Our sales associate, Troy Macdonald, was patient, kind, respectful and knowledgeable, never once making us feel pressured. Derek Yan, the sales manager, was also kind, fair and willing to listen. Once we had made our decision to purchase a new vehicle, we felt confident with the financial service manager, Sheila Bray, who was efficient, courteous and pleasant. We are now the proud owners of a fun little red Honda Fit and have every confidence to recommend Nanaimo Honda. Troy's after service has been exceptional and much appreciated. Thank you Nanaimo Honda! ????????????

Jo lynn

Great service! Ryan was fantastic... He respected my budget, was nice and friendly and very knowledgeable.

Kellie Mitchell

Great experience today, they fit me in and got my van back on the road. Very friendly and accommodating. Thanks!

Chris Streiter

Very quick diagnosis and very quick repair! They even called to pick me up from my home, even though I didn't ask for it. The service was above and beyond!

Chris Trenholm

Service done in the time expected, however pickup was once again delayed. Three hours after hearing my vehicle was ready, I finally got back to the dealership. This is due to the dealership only having 1 Shuttle for all of their Nanaimo clients all day. Other dealers I get service at tend to have two, especially in the morning and afternoons when pickups seem to be more busy.

Janna Olynyk

Very friendly service from everyone there. Super happy with my new HR-V ????

tracy puglas

Thank you Troy for your amazing customer service. You went above and beyond researching vehicles for us and it is greatly appreciated.

Brian Hoang

Great customer skills, staffs are extremely friendly and willing to help whatever they can for you with a smile. Great experiences whenever i come in for services or looking for a car!

Tee

I purchased a used vehicle last week from Nanaimo Honda. Callum was polite and incredibly knowledgeable on the vehicle I was looking at. He showed me all of the features prior to driving the vehicle to ensure I was comfortable. Overall, it was a great experience buying from a dealership for the first time. Thanks again!

Jim Gardiner

Great service! Friendly, professional and timely. Totally confident in the staff and work done!

Brad Calberry

Very professional and helpful! Love these guys and their product!

Karen Openshaw

We were so impressed with the customer service at Nanaimo Honda, we drove from out of town to purchase our car. We were not disappointed! Derek, Michael and Sheila made everything so simple and made sure we were comfortable with our new car. We love the Honda Civic Touring. It was definitely the right choice and we would highly recommend Nanaimo Honda for anyone looking to purchase a vehicle.

LT

Firstly, we are seasoned bikers with experiences from many motorcycle dealers. This experience was outstanding. We went to look for a helmet. We were met by Alfonz Hamori who did an excellent job providing us with the options (and they had many) before we found the right one for us. Chey Miller joined us and was really helpful too. After recently moving to the area, it is great to find a store and staff that truly respect their customers and go out of their way to help you. Thanks V.I. Honda - we will be returning for sure.

Barb Mckay

We're very pleased with our new Honda CRV bought here. Great Customer Service!! All staff are pleasant, especially Megan & Shiffon, who have been wonderful throughout the process, answering all of our questions. It was a pleasant experience for us at Nanaimo Honda. B. McKay

Nichole

I had been looking for a vehicle for a very long time and during COVID restrictions this was VERY challenging! I found my Honda online with Nanaimo Honda and worked with Liam Laturnus, who provided outstanding customer service. He was very quick and prompt to reply to my questions and because I live in Victoria, he completed a video tour of the vehicle for me to look at remotely. When I arrived to purchase the vehicle, Liam was the first to greet me. He was very professional and ready with all the paper work. He was diligent at showing me my new vehicle and ensured I felt comfortable. I also worked with Sandi their sales manager and a very lovely lady who transferred my car insurance; both of these ladies were very knowledgeable and provided great service. I really felt like I was treated like "one of the family" from the moment I got there until I left. I would definitely recommend Nanaimo Honda.

Erin Weeks

My 2015 Honda Civic was well taken care of. Thank you I appreciate that and the courtesy of your service staff Erin Weeks

Marvin N

Let me start by saying Honda has great employees and I have received better service in the past but the level of service recently is terrible. Bought a brand new CRV 3 months ago and noticed the lights gets high condensation each time I drive it in rain. This is a safety issue and I made that clear. After multiple visits and ‘shop talk’ they agreed to change it under warranty. I went to pick up the car after the lights were replaced and they broke something else. The Service Manager Jason I was dealing with didn’t think it was a good idea to call me and let me know ahead that they weren’t done but instead he sent a courtesy car to pick me up and told me at the dealership that more work needed to be done. I got frustrated and requested for a loaner vehicle as I won’t be going home with an incomplete job and he literally yelled at me and almost refused to give me the loaner car. Stood my ground and got the loaner car. Now the job is done, there is a crack on one of the replaced headlights from the inside. Kelly looked at it and offered to replace it again but I know for sure I will be trading/selling the car once the warranty is over.. Review was left on March 13th 2019 and issue is still pending as I wait for another replacement headlight.

Tony O

Wow excellent efficient service. I like that Jason in service used texting to communicate. Having the shuttle was helpful to get me to work on time. Thank you for the good work Nanaimo Honda

Jan McNeill

I came in this morning with a worry about the sound my brakes were making. Everyone could not have been more helpful! I now have a huge sense of ease to head to Vancouver and area with no fear!! I can’t thank you enough Nanaimo Honda you are the best!!!!!

Jason Corbeil

Great service, very friendly staff. Very welcoming environment without pressure. Thanks again to Paul & Natalie for making things happen for our family!

Larry Ellis

Just needed regular service - staff was courteous, polite and helpful - everything one should expect from professionals.

Courtney Marsh

I felt so welcomed at Nanaimo Honda and had such a pleasant car buying experience. The customer service was phenomenal and really made for a wonderful experience both while purchasing the vehicle and after. It is very clear that they are most concerned about making the customer happy and finding you the perfect car and not about just making money. Thank you specifically to Liam, Derek, and Shiffon for such great customer service. I would recommend anyone who appreciates good customer service to go there!

Audrey & John Thompson

Sep. 2019: in the market for a new vehicle and researching different brands on various websites. On Honda website responded to a prompt requesting a test drive. Had an immediate response from Dan Kowalenko at Nanaimo Honda. Visited Honda and met with Dan - took a 2019 CR V for test drive with Dan accompanying us (at our request). Dan has superior product knowledge and a professional manner which helps him to engage with his customers effectively. There is no "hard sell pressure" - Dan has the conviction that his product will sell itself; he is the conduit supplying the information. Dan introduced us to Derek Yan, his sales manager, who greeted us warmly and made himself available for any questions. His professionalism showed well. After test driving other brands we returned to Nanaimo Honda the following day for a further test drive of the CR V, following which we decided to purchase it. We were given very competitive value for our trade - thank you Derek. Once our decision had been made the actual purchase process was handled with skill and efficiency by the entire team of Dan Kowalenko (sales), Derek Yan (sales manager) and Natalie Craig (financial services manager). When we collected the vehicle a few days later, we were impressed with Natalie Craig's product knowledge in processing the paperwork, with implications of warranties, financing options etc. Thank you Natalie. On handing over the keys to our new vehicle, Dan Kowalenko patiently and efficiently walked us through the primary features of the CR V so we would be comfortable driving it off the lot. With today's technology, this is a critical part of the delivery process, especially for 2 seniors, and Dan's product knowledge once again shone. Thank you Dan. Thank you to the entire team at Nanaimo Honda - you rock ! And thank you, Honda, for manufacturing a first class vehicle - we are very satisfied customers.

Jay Elgee

I worked at Honda in Vancouver for 8 years and have been a client of Nanaimo Honda since moving to Gabriola Island 3 years ago. More dealerships should operate as they do. Their entire service personnel are very knowledgeable and courteous. They review a full inspection report with their client to ensure a thorough understanding of the vehicles present condition and discuss future necessities. As I live on Gabriola Island I appreciate receiving emails well in advance of the next service. If you want an honest opinion and prefer genuine Honda parts at a similar cost to after market, trust Nanaimo Honda. They will not disappoint. Jack.

Craig Burnett

A special thanks to the sales team of Jordan and Dan. These two gentlemen did an excellent job answering questions and giving a thorough run down of our new 2016 Civic Touring Edition. They made the process enjoyable for my family and even when a couple things needed to be fixed due to no fault of theirs, they were transparent through it all. The simple delay made it that more special as the vehicle arrived shining with all accessories installed and ready to go. The follow-up has been exceptional and both Jordan and Dan believe in the product they have sold us. It shows. PS I still am surprised about the oil changes! ;)

MyM

Needed a new evap cannister. Made an appointment online, met with the service writer Todd and he wrote up a quote. Quote was competitively priced , so I accepted. The part was ordered. When the part arrived , Todd called me and we set up another appointment, Brought in the vehicle and the repair was done professionally and cleared the problem. All good

PETER Sears

I received a warranty notice which was followed up by Nanaimo Honda. An appointment was made and I was in and out in an hour

Mark N

I had a great experience today with Nanaimo Honda. Prompt, efficient and friendly.

Ben Oit

A great experience at Nanaimo Honda. Thank you Callum for the awesome service.

sandy doyle

Helpful, not pushy, knowledgeable. Once I picked up my new car the sales person ,Omar,sat with me in the car and walked me through how to use all the bells and whistles of the safety features, navigation system etc. I usually find buying a car stressful but this was far from that. Got a reasonable trade in . I would highly recommend them as a place to buy a Honda and Omar as a sales person

David Marnoch

Great job and many thanks!

nick kovacs

We just finished buying a great used Civic from Nanaimo Honda. My family had a great experience dealing with Derek and the rest of staff there. I’d recommend this dealership to everyone. Thanks again. ????

Karolina Doucet

Had an oil change and tire rotation done and the service was great and fast. Everyone we talked to was friendly!

Michael Hovey

Great service experience. Not the cheapest place for repairs but best value given expertise of team. New location is slightly less convenient and they should send a notification bulletin to tow truck companies. Out tow driver took our van to car dealership. BCAA still has dealership as service center as well. Easy fix. Weather was awful with huge snow dump. Honda still had the service area clear and accessible.

Ann Dupont

Just purchased my new vehicle from Dan at Nanaimo Honda, who was informative and very patient with all my questions. So many others were part of the experience as well making it a great team effort. The experience was excellent from beginning to end. Very efficient, and very accommodating. Staff were very kind and considerate, and I would definetly recommend them to anyone.

Alan K

Love this dealership, I've had several Honda's from Nanaimo Honda and they always excel in customer service both sales and service!

caroline murphy

Loved Tamara, very genuine, respectful and thorough ❤️ Not a very pleasant experience with finance

Robin Mayers

Great customer service. Fast and professional and set me up for future servicing reminders. Thanks Nanaimo Honda!

Jeff B

Very helpful, friendly staff. As an out of towner (out of province) I felt like I was treated honestly and fairly. I was quoted a price to complete the work. When it turned out they miscalculated, they honoured the original quote. Clean ammenities. Wonderful shuttle and driver.

phoenix strom

I have just bought from Nanaimo Honda. I had salesman Liam Laturnus help right away once I arrived. He took me around the lot and showed me the cars & noted all my interest of what I was looking for. I ended up test driving a like brand new used Honda Civic and he showed me all the features and did a great job of explaining everything I needed to know about the car. I also dealt with Sandy Sax who is the financial services manager and she also went over all my payment options to see what would work best for me. She really fought to make sure everything was exactly set how I wanted it to be. Both of these employees at Honda Nanaimo have made this a great/exciting experience for me. (my parents even want to go back to get a car for themselves now!)

Chad Garbet

Kevin Dunlop is the man for all your Honda needs! Highly recommended!!

Kathleen Rose

Great service, very knowledgeable and frienfly. Thanks guys

claudia smith

I have mixed feelings, service people was good but it was over priced. They said full breaks service, tire rotation , oil change, change fluids and change of filters, for around $400 I agreed to that, but all I got done was oil change, oil filter and air filter because they said everything was good and not other changes were necessary and my bill was $385.77. For what I got this will be $100 somewhere else. I know car sales are down but you are leaving a bad taste to honda owners.

Rachel Baxter-Bourget

Very kind and welcoming staff. The shuttle is hugely valuable so I can continue on with my day and errands while my car is being serviced. They will drop you where you'd like to go, and pick you up when your car is ready.

Amy Moore

I recently got into a 2016 Civic Touring Sedan and couldn't be happier. I highly recommend the team at Honda. Kevin was a very open and honest sales person who worked hard to get me what I needed and wanted out of a car. They worked around my schedule and weren't your typical pushy sales people - I was able to take the time I needed to make the right choice without the unnecessary pressure. I am VERY much in love with my cherry picked Civic - not only is it a beautifully designed car but it has so many features that just make your driving life that much more enjoyable and safe. Jeff was also a big help when it came time to talk financing, he took the time to explain all the options to me and was very open about all the costs associated with taking the car home. It has been two weeks since my car purchase and they have welcomed my questions and any concerns I have, the team at Honda is honest and competitive with trade ins. Definitely go see the team there if you are looking for a new vehicle!

Robyn Friesen

Amazing people here! So helpful got my first brand new car! 2019 Honda civic Natalie and Callum are awesome ❤️❤️❤️

Ronna Brand

My Fiancé Morgan, and I had a wonderful car buying experience on Saturday at Nanaimo Honda. Thank you to Derek, Jamie and Sandy for changing our views on car dealerships. I have finally had a good car buying experience and feel 100% positive in my choice to support Nanaimo Honda. Jamie was an honest, down to earth salesman who properly informed us regarding our interest in an SUV. We did not feel pressured to buy, and felt secure in our purchase of our 2021 CR-V Sport. We made the drive home to Port Hardy and are already enjoying the fuel economy, and all the new features - we love our new vehicle! Thanks again!!

brad perkins

I brought in a very tired Honda Pilot with lots of minor issues and they didn't try and upsell me on anything The service was great Definitely recommend For new and old Cars They'll only try and sell you something if you actually need it

Beth Benn

I have use the service department for my Honda Civic since moving to Nanaimo and have been very impressed with their service and now that I have purchased a vehicle through Nanaimo Honda I would say that all departments have exceptional service and would highly recommend them. Cheers!

Alfred Morgan

Thank you for an easy process. Liam was very knowledgeable and gave us lots of information to base our decision on.

Geoff & Vicki Blackburn

WOW, what an experience! This is our first time dealing with Nanaimo Honda and I can honestly say the total experience from Sales to Service and everything in between has been a true joy. Bravo Nanaimo Honda.

Athena Bellerose

Helpful, knowledgeable and no nonsense service department. Just the way I like it.

Vicki Gardner

Great service and so helpful with all the info for my new car from Mike

Diane Talbot

Dan was great today! Great service, which made the whole buying experience a breeze. Everyone we had dealings with today were great. Thank you Nanaimo Honda!

Ian Guthrie

We bought a pre-owned Honda Pilot from Nanaimo Honda. The main purpose of buying the Pilot was to haul a small travel trailer, so we wanted a tow package installed on it. Also, the technology in the Pilot was very advanced compared to previous vehicles we had owned. We therefore had many questions. The staff at Nanaimo Honda was very helpful and made every effort to fully resolve our questions and issues. We were very pleased with the service and with the result, and would happily do business with them in the future.

Dave Adams

Bought a new car and Omar Nada in sales and the rest of the people were awesome. They made buying a car so easy.

Kenji Wong

Liam was the salesman that helped me in finding a car that suits my needs. He was very professional and friendly throughout the whole time. Service was fast and straight forward. No complaints. Thank you Liam and Nanaimo Honda team!!

Carrie Duquette

The staff at Nanaimo Honda were amazing. Found loopholes to get me better rates, and more efficient service, were attentive to my needs in finding the best vehicle for me . A special thank you to Sandy, she was awesome

j moreland

Went in to look at a Pilot Paul showed me all the creature comforts and specs, had a great time everyone was extremely friendly and no pressure sales. And Natalie in finance had us approved in no time. We will be long lasting costumers at Nanaimo Honda, thanks for everything ????

Jacquie

Went their to buy a vehicle and met Jamie Murphy. Helped put me and my wife pick out the perfect SUV. Very professional and willing to go the extra mile to help you. Highly recommend him.

Brenda Lee

Dan at the Nanaimo location was fantastic, answered all of my questions, had a ton of knowledge, was super patient and not pushy ????

Agnes Deboer

We were very pleased with our experience at Nanaimo Honda! Megan Gilbin was very upfront about the fact that she was fairly new at the job and I really appreciated that! It made me feel like I could trust her to tell me the truth!!! (Which is a rarety in the sales business, lol) We had a small glitch on the way home when we realized the driver's side brake light wasn't working but when I called her she immediately told me they would gladly cover the cost of repair. As it turned out my mechanic fixed it for free. Also because we were coming from Victoria, first to test drive and then to complete the purchase, we were so relieved that she was available right at the time she had said she would be. We were so impressed with her efficiency and promptness.

james collins

We could not be happier with our purchase and the customer service at Nanaimo Honda . We worked with Omar and he was great friendly and made it easy for us . He answered all our questions . They have great service and vehicle selections.

Virginia Persson

We had a trouble light come on in our Honda Pilot. In spite of being very busy, Nanaimo Honda found the problem and fixed it getting us back on the road. Thanks for great service!

Ken D'Albertanson

I had a great experience shopping at Nanaimo Honda. The staff were all friendly and a pleasure to deal with. ????????

Matthew Lysakowski

Just a shout out to Nanaimo Honda. Omar and Val made the whole process of trading in and buying completely stress free. A very professional well run organization. The business office and insurance was a breeze. Thanks gang I will definitely recommend you

Kate Fothergill

Great service. I started my search and had been communicating with other lots in town. I made an appointment at another non-Honda dealership to test drive a car, I was prepared to purchase and walk away that day as my previous car was very old and at the end of its lifespan, but the salesman stood me up and they didn’t send anyone else to talk to me. The next day I went to look at another car that I was underwhelmed by with my dad and on a whim we stopped at Honda because I really liked civics. We were immediately greeted within minutes of looking at a car. There were 3 very similar models that I was interested in and the salesman (I think his name was mike, but I am awful with names so I apologize if I got that wrong.) he told me their different features and what made certain features (mainly safety and engine) more superior than others without being pushy. I am extremely happy with my choice based off the Information that I was given. You could genuinely tell that it was coming from someone who believed in the product that he was selling. The lot was very busy, but we were welcomed by all staff and there was someone to available to help us at all times. The financer also did a great job of making us feel welcome and working with us. Overall I am happy with my service and am glad I chose to go with Honda because I would rather deal with that kind of environment when doing my services, compared to the environment down the road.

Awaiz Charoliya

Staff is really welcoming and always ready to help! Shiffon, Liam and Deryk have been awesome helping me right from the start. It’s been an amazing experience for me! Thank you all

Marilou Thornbury

Very friendly and efficient staff. Thanks for taking good care of me.

Sandra Jones

Our vehicle just needed an oil change but it took an hour and a half. I finally noticed my vehicle was in the parking lot and went out to see if the work was finished. It had been completed but no one had let me know even though I sat the whole time in the waiting area. Others had been waiting for 3 hours. Just seemed disorganized.

Abdalrahim Bayan

Asked for new key fobs and I have warranty, but they refused and said it’s not in the warranty terms I signed, when I signed the warranty everything except gas and oil were in there liability to deal with it, or fix it. The workers are nice and I recommend this Company to any one but they have to look good at the contract terms before you signed. And don’t believe anything they say it must be written in the contract terms.

Barry Hole

It was a pleasure to buy a new vehicle at the Nanaimo Honda dealership, the salesman Jamie Murphy was very knowledgeable and there was no pressure at all.

George Outlander

Was going to go with Nanaimo Honda for a new vehicle because I liked how the sales staff presented themselves. Changed my mind when an old acquaintance said that their loyalty program was confusing and that they don't really do anything for returning customers.

Alan SHIMOZAWA

An outstanding experience from sales and finance. The sales team at Nanaimo Honda proved to be easy to work with. Most importantly they listened to my needs and concerns and were able to come up with a great deal! Finance was extremely detailed, trying to come up with the best scenario for me, since I recently retired and was looking for a solution that fit my budget. The 2019 Ridgeline Touting is an awesome product. I traded a 2011 Ridgeline RTL. The safety features, comfort, fit and finish in the 2019 is outstanding! While this may be my last new vehicle, I would not hesitate to deal with Dan, Derek and Shiffon again as well as recommending them and the dealership to friends and family! Thanks Nansimo Honda!!!

Lisa Seppala

Being new to town, I was amazed at how quickly I could get my vehicle in for a seasonal rimmed tire swap. Love the online booking system! The staff treated me (and my dog) well and the service was complete within the time promised.

Daniel Marley

They went above and beyond. Even cleaning some paint off my passenger side door that I recently picked up.

Ian Banks

I’m from out of town. Quick A1 service for oil change & rotation. Parts in order for my tailgate. Good experience at a new Honda dealer to me. I’ll be back.

Shaylynn Campbell

I was referred to Nanaimo Honda through my other dealership to fix an A/C issue. Nanaimo Honda was able to get me in quickly, located the problem (and found out it was covered under warranty!), and were kind and helpful. My last dealership often took hours to service my car (i.e oil changes took 4 hours), Nanaimo Honda was very quick and efficient, only taking just over a hour to repair my A/C. As a student and full time worker, time management is important to me. I’ll be using their service department going forward, Thank you so much!

Shawn Taylor

This place treats you like you want to be treated. Knowledgeable and real service. Thx for looking after our car needs. Highly recommended

Yanick McDonald

What happened to customer loyalty? Honda Canada used to be a name that you could count on. Your short term profit margins are affecting your long term customers. I'll go to Victoria instead.

Eric Skaarup

Very happy with my purchase. If you are looking for a Honda this is the place to go! Buying good cars from good people.

Kaden Bereza

Went in to Honda to look at options upgrading from my current vehicle, my representative Tamara was more than helpful in showing me options of how i can get a vehicle more suited towards my lifestyle. Big thanks!

Jolie Wist

The folks at Nanaimo Honda give such great service that I've stayed a customer even after having moved over to Vancouver years ago! They treat me with respect, really work to understand my needs and find a way to meet them. They are also flexible and friendly! It's worth a ferry ride for me.

Jon Russell

Excellent customer service, even when buying a used vehicle. Customers treated well. Staff friendly and knowledgeable.

Jeremy D'Onofrio

I came in for my first service, Nanaimo Honda went above and beyond as usual. Thank you!

Jeanette Nadeau

The service was excellent and my service writer did his best for me. However I was not impressed with how his supervisor dealt with him trying to give me a discount and the way he spoke to him with me standing there.

Florence Mbitu

I have been toying with buying my CRV for over two years, back and forth communication with Derek , he is the most patient and kind person I have ever done a business . Thank you for going extra mile to make my car purchase less stressful Derek????without a blink five stars for you . you know your job so well and treat your customers with so much kindness and respect. Thank you to you all Nanaimo Honda team, you were all amazing and kind . You will always have my business !

Brian Wright

I was able to confirm an appointment in a timely basis. The work was completed by the promised time frame and they gave me a car wash. Very efficient and professional.

Bradford Letain

It was our pleasure to deal with Danny, Sandy, and Valery at Nanaimo Honda! Kudos to Amanda as well who did a great job looking after our vehicle registration and insurance needs. Everyone there was very accommodating and respectful of our needs during the trade in of our truck and the purchase of our new 2022 Honda HRV Touring. We asked for a contact free experience and they delivered. Thank you to a great team of people! Bradford and Cheryl Letain

Paul Kerr

The staff at Nanaimo Honda were a pleasure to deal with. No pressure or silly sales tactics. Just friendly, professional people. Very happy with my purchase.

Tracey Raffle

Fantastic stress-free experience :). Liam did a fantastic job listening to what I wanted and helping me find the best match :). Thanks so much!

Brian Heltman

Kelly in the service department is knowledgeable, patient in answering all my service questions and took the time to even look up info regarding market worth of my vehicle. He is friendly and a great ambassador for Honda.

Andrée Boisvert

I was told I had an oil leak in my 2015 CRV. I had just passed my three-year warranty. When the team at Nanaimo Honda confirmed the leak, they fixed it for me at no charge! Excellent service and a very happy customer!

Andrew Reid

Honda worked with my warranty and got my issue resolved quickly. Great service thank you.

Louise Severn

I just purchased a new Honda Ridgeline Black which I call the "Darth Vader". I am upgrading my previous one. I could never wish for better service than I receive from wonderful staff at Nanaimo Honda. Michael Lumley was my salesperson who directed me to the person who looked after my insurance coverage, payment etc. etc. etc. She was so personable and extremely helpful. Michael of course is always there for me , the same as Jason in the other department. I am actually spoiled with all the attention I get. There is never a thing left undone. All I have to do is drive up, ask for assistance and one or the other are right at my beck and call to make sure whatever I need is looked after. It does not matter how long I have my vehicle, the assistance I receive is always the same. I am always approached by people who ask how I like my ridgeline and I always ask them if they have a couple of hours, because that is how long it would take me to pass on all the info I have. I have convinced several people to buy from Honda, especially here in Nanaimo because of the wonderful service a person receives and of course the quality of the purchase. I will never ever have any other vehicle and will continue to buy a new one every five years. There are others at Honda who are also above and behond the service standard which makes for one big happy family and that is what I like.

Frances McDonald

I had a recall on my passenger airbag. The appointment went well. I was in and out in less than one hour. I had an inspection done at no charge and was given a token to wash my cash.

Cyril Gallant

The Honda dealership was really good they were very efficient finish the car on time very pleasant and a nice place to spend an hour or while you're waiting for your vehicle to be done there are also up front of what repairs were required and what were recommended thank you

Ann Matthews

Purchased a used Toyota Prius from Nanaimo Honda recently, and were very happy with the service. They found a paint flaw that we didn’t notice when we bought it, and had it fixed before we picked up the car! Everything went very smoothly. Thanks.

Jennifer Hathaway

Bought a 2019 Honda Civic Touring and love it. The Nanaimo Honda team is excellent! Knowledgeable, helpful and really committed to customer satisfaction. Very happy!

Becky Chalifour

I have always had excellent service dealing with Nanaimo Honda. No complaints at all.

Heather Walker

It was a short visit to get replacement blades for my windshield wipers (the previous non-Honda ones were squeakinh horribly. It turns out that because the windshields have different curvatures depending on the make of car. So sadly they have to be the manufacturer's ones or they won't work as effectively. Very quick service (5 munutes) and help when my credit card wasn't working properly

Denise Freeman

Two thumbs up to Ryan Saunders of Nanaimo Honda for making my purchase of a 2019 CRV a stress free and enjoyable experience.

Brody Watkins

UPDATED x 2 (see bottom for most recent): I bought a used 2016 Acura MDX back in February. I was trading in a 2017 Honda Civic I was leasing. During the beginning of negotiations, the salesman, Troy, had asked if my Civic has been in an accident where more than $4,000 of damage has occurred. I said yes, as a deer ran into the Civic on the highway a few months prior and there was ~$9,500 worth of damage. Troy said no problem and we continued our conversation. Troy was great through the entire process. My main issues were with the sales manager, Derek, who got involved after we had negotiated $750 owing on my lease. He was able to waive it, which I was happy with. The Acura needed some work done to it, so I was told one week until I took possession. Derek called me after about 3-4 days to say I did not tell them about the previous damage on my Civic. I specifically remember telling them about it the day we walked into the dealership. He argued it's not in their records and I said it was a miscommunication. He was not present when I told Troy about the previous damages. Derek said regardless of the conversation, the $3,000 depreciation is being added to my finance bill. I askedfor my deposit back and said I will look elsewhere. He asked me to call back later with a decision when I have thought about it. I drove to Nanaimo Honda to talk with him in person about it. He took off a small amount from the depreciation to make it at the top of our budget, but still within the budget. I agreed to the terms. We have had the SUV since then. In June/July we noticed that whenever it rained, water would pool in the back right passenger side of the vehicle. We noticed it before but assumed someone had just spilled a water bottle on the floor; we dried it up and never thought of it until it started happening again when it rained. I called Nanaimo Honda three separate times before I could get an answer about my warranty covering it. I would either not get a call back, or the person I was speaking to wasn't sure. Derek refused to take it in until I mentioned I suspected the windshield they replaced was the culprit. He offered to take a look at it but said he was not able to offer a loaner car in the meantime. I refused to bring it in and he called a couple hours later saying he was able to get me one so I brought it by. The windshield was not the reason for the leak and I did not hear from Derek again. Not a single follow up from him since I bought the vehicle, either. Update as of August 17: Paul reached out to me and was very understanding. He offered to take the Acura and fix the leak. They had it for 3 days. They provided a loaner car to me while it was being repaired. It has not rained since I have gotten it back, but they seemed very confident the issue was fixed. I genuinely appreciate the effort they put into making it right. I was very happy with Paul's follow through on the issue after he was made aware of it. Kelly was very patient and understanding of the situation as well. That being said, I do not appreciate being accused of lying, right after being informed of a $3000 bill, four days after a deal was made. Especially when it is coming from a member of the management team. It made for a very sour first impression. UPDATE 2: The Acura was still leaking after their first attempts. I let Paul know and he said to bring it in right away and they'll look at it again. They offered a courtesy car for the full time they had it. About a week later they returned the Acura and the leaking was no longer an issue! It was apparently a very difficult to find (and recreate) leak; behind the bumper/fender near the firewall. They replaced/repaired the faulty seal and I have not noticed leaking since. Paul and his maintenance team were very courteous and professional, to which I greatly appreciate. I do not agree with the lengths it took for the issue to be resolved. That being said, they did what was right and fixed the issue for me, free of charge.

Mike Leung

I've bought many cars at different dealerships. But by far this is the best one. I've bought a 2007 Civic Si Coupe, 2010 Honda Fit, 2015 Civic Si Sedan and now a 2018 Honda Civic Type R. Friendly staff, knowledgeable, and no pressure. Paul has been great to deal with everytime. I live in Victoria and definitely worth the hour drive up Island. Better pricing and better trade in value. I also get my cars serviced here as well. Could not be happier. Thanks again.

Patrick Swanson

If you are in the market for a new or used Honda this is the place to go. Last week I found myself in a jam (electrical problems) and contacted the service department while I was on the ferry to the island. I was not even sure the car would start to get me off the boat. I had booked a business trip, complete with meetings and hotels etc so I expected to have to rent a car while mine was getting fixed. I called ahead of time in a bit of a panic and Kelly, the service manager, told me to try to get to the shop and he would have a look at it. Normally when I bring my Honda in for service it takes a few hours. I expected to drop off the car, take a taxi to a car rental place etc. When I arrived at Nanaimo Honda Kelly did take a look and advised me that he had already ordered the part I needed. Wow! I was in and out of there in about 1.5 hrs. I have never had such great service and I got a bit choked up as I thanked everyone. I was down, I needed help and they delivered. Thanks again!

Thomas Boudreau

Awesome experience leasing a CRV,from the moment I walked in the showroom till the day I took it home .Nanaimo Honda went the distance to make it happen .Couldn't be happier.

Cindy Nesselbeck

Nanaimo Honda Service dept has looked after my vehicles for years. Great service and great staff. I'm a happy customer and glad to recommend them.

John Kuzbik

The staff; salesperson, sales manager and owner were outstanding. They made the sales experience positive and the culture of friendly, personable service was evident from the moment I walked into the showroom. All my questions were answered and I was given ample opportunity to test all the features in the vehicle during the test drive. I was provided with print material and the features of each trim level were explained clearly. I was given time and attention, I was made to feel that I was the only customer in the store, despite the busy hub of many customers flowing through the showroom while I was present. (Yes, with social distancing in effect.) I highly recommend this family run business to anyone in the market for a vehicle. They are outstanding.

Randy Munro

Two weeks ago I took my Acura into Nanaimo Honda as the SH-AWD dash light was on. Our owner's manual stated to either pull over immediately or take it to the nearest dealer if close. The service employee made an appointment and I asked if it was ok to drive my vehicle with the SH-AWD dash light on considering what the owner's manual stated. I was prepared to leave my vehicle for service otherwise. The employee advised it would not be a problem to drive the Acura until my appointment. I drove away and about 10 minutes later in a turn lane and in the rain the dashboard went blank and my vehicle totally shut down. I had to call a tow truck and phoned the service employee to advise what happened. At the dealership I mentioned to the service dept. employee about paying the tow bill and there was no comment and it felt that he was being dismissive. He did contact me later that day to advise the alternator needed to be replaced. Although I was satisfied with the ultimate service the tow bill burned me and I was in the process of writing a negative review but decided to contact the service manager, Jason. He suggested if I would have come to him at the time he would have paid the tow bill. He then advised he would put the tow bill cost towards my next service and he will speak to the employee. My two star rating went up to a five with this quick and pleasant redress by Jason. Since we are looking for a new vehicle this action by Jason gave impetus for us to consider the Nanaimo Honda dealership. It really is the little things.

Ryan Pan

Was looking for an Odyssey, the staff was friendly and willing to help, only had one demo vehicle to show, but the sales took his time and showed me all the features and explained how it catered my needs. Overall a pleasant experience.

Sergey Chubinsky-Orlov

Always a great experience with the service department. Very polite staff.

Janelle Young

What a fabulous place to buy a vehicle. Shiffon and Michael were awesome. Looking for a dealership that is up front and works for you, this is the place. Thank you all for your hard work to get me my dream car

Carrie Williams

Fantastic service, knowledgeable staff… got me in the vehicle that was my perfect fit in a smooth and timely fashion:)

Carol McClelland

Great. We took advantage of their shuttle service and went and did our grocery shopping while our car was being serviced. Wonderful and friendly service all around.

Violet Doucet

Shopping for a new car can be a daunting and stressful experience especially for a senior, single woman and especially with Covid protocols, but as soon as I was greeted on the lot at Nanaimo Honda by Troy MacDonald my anxieties diminished and my buying experience became enjoyable! I was put at ease every step of the way. As well, Derek Yan, the Sales Manager introduced himself at the onset and made himself available. I never felt pressured or hurried, as I took several days to decide. Troy’s patience, professionalism and gentle demeanour was so helpful as I did the test drives. Decision made, with Shiffon devised a payment plan suited to my needs in a helpful and non-judgmental way. In the end, I got exactly what I wanted, a new, reliable car within my means. I am grateful to Troy, his knowledge, help and the efficient team at Nanaimo Honda and love my new Honda Fit!

Carl Steele

Surprise! Had a great time buying a car. From our Salesperson Omar Nada, Shiffon who did the paper work, met with Jason from service, to the Sales manager Derrick. All were professional, courteous and all had a good sense of humour. Definitely an excellent experience. We are very happy with our new CRV!

Jake Jacobson

The Honda product speaks for itself. But the way in which it was delivered, handled and presented to me and my wife was a phenomenal experience.This was the most pleasurable and relaxing experience we recieved in purchasing a car to date. Dealing with Jamie Murphy was a treat as well. He was great and took the time to explain everything to us. I will gladly refer anyone to come and experience the professionalism at Nanaimo Honda. Thank they deserve the 5 stars and a coffee on me.

Rick Gagnon

Friendly staff. Fair trade in value for my vehicle. Competitively priced vehicles. No complaints. Happy with service and will recommend dealership to others.????

Sarah Balfour

Came for an oil and filter change and asked about a symbol showing on my car. Service lady said she would look into it. When I came to pick up my car after, the symbol was still there. When I asked about it she said that "everything cant be done in an hour" and I would have to come back another time to get it checked to find out what it means. How hard is it to just plug it in while its already there to find out if its an issue or not? Im annoyed.

Mackenzie Sax

Mike in sales and Sandy in finance are great! This is the second vehicle I have purchased from Honda and they are always so helpful and respect your time.

Braden Attfield

Great service, and best price for oil change!

Alur Poetica

Great experience!! Wonderful staff at Nanaimo Honda highly recommend. Love my new Honda Civic!! Special thank you to Megan for being awesome!!

Harry larson

The folks in the sales department are an exceptional bunch of human beings! They treated us fairly, gave us a customer-centric experience and were very transparent about the entire process. We’ve serviced both our vehicles at the dealership as well, and the guys at the back are great to deal with, as well! 5/5 for the good team at Nanaimo Honda!!!

Sherai Guthrie

Great customer service. Got me in quickly and the work was done within the time they said it would take.

Kim Macdonald

Thank you to Troy Macdonald for the great service you gave us when I bought my new Honda. You and the entire team made the experience GREAT!

G R

Service department staff very helpful with fair advice. Pleasure to deal with

Randall Krall

Satisfied with results. Courteous and friendly staff. I will deal with them again.

Dennis Fimrite

Good experience,Mike did a great job and was very knowledgeable about the vehicle and dealt with us with no pressure. An overall enjoyable experience

Travis Hygh

I recently bought a brand new car through Nanaimo Honda, it was the best experience I’ve ever had at a dealership. Troy and shelia were super helpful and answered any questions that I had

Betty Garnett

Nanaimo Honda has a very good service department.

Maegan Strom

I when into Honda Nanaimo to see if my car needed its recalls fixed I was informed that there was two outstanding on my recalls then I booked my appointment when I showed up they said my car had them serviced prior.. I later realize that they were looking on my account and not the vin of my new car I asked them to check. The man was short and rude and refused to check the vin on my car to see if the new car needed service.

Jerrold Marsh

First let me say that I am a big Honda fan. I have had 4 Honda Civics over the years. Good cars all of them. I was recently visiting my daughter in Nanaimo. Was going to get her a new vehicle to drive. My first thought of course was to visit the local Honda Dealership to see what kind of deal I could make on a new car. I found the whole experience to be extremely disappointing. Left feeling like I was more of an inconvenience than a customer. Sure I was from out of town, but I was not there to waste anyone’s time. Ended up buying my daughter a brand new Toyota. She is very happy. Toyota treated me very well.

Michelle Martineau

My 2015 Honda fit was not starting every time I turned the key. I figured the starter was going and I was right. I took it to Nanaimo Honda and was nervous about another large expense around Christmas. Kelly, a really kind man who works on the service desk said he would see if it could be covered under warranty. Much to my relief they covered the cost even though my warranty had expired a few hundred miles ago. Thank you SO MUCH Nanaimo Honda! Michelle Martineau

Alan Sanders

Reese, Derrick and Shiffon were fantastic to deal with, they made the trade in and purchase process seamless. Highly recommended. Thanks Alan and Jill

Tanisha Wilson

I’ve been having issues with my car, had a couple hiccups at first with resolving my car problems. But Paul went above and beyond and resolved all of my doubts and concerns would definitely come back!

Corey Taylor

This is the 4th car we have purchased from Nanaimo Honda. 3 were brand new and this latest was very slightly used, while still retaining the new car smell. Knowledgeable staff coupled with friendly, bend-over-backwards service is what keeps us coming back. Since we wanted a 2nd vehicle this time, we were very price conscious and I can't say enough about how much work went into playing with down-payment, asking price, interest rate and term to get it to where we needed it. Dog friendly to boot, plus the kids love hanging out there, so the family atmosphere, however it's created, is very much apparent. We're very happy with what we have now and it's a given our next vehicle will be from Nanaimo Honda. That might be a while considering how reliable these vehicles are!!!

Steve Kim

Sales person was very helpful and kind. Excellent service experience. Strongly recommend.

steve doering

Didn't really seem to take my warranty concern seriously. Felt invalidated, they did a good job at the work I paid for.

Leah simpson

The staff at Nanaimo Honda were very friendly, kind and helpful through the entire process. I would highly recommend buying a vehicle from there.

Ken Kerr

We were greeted by a cordial Honda sales representative when we arrived at the dealership for the first time. He went out of his way to answer all of our questions and concerns. When we advised that we were in a bit of a hurry, he presented his card with an invitation to return at a time more convenient to us. Our second meeting went even better. he had prepared the vehicle that we had previously shown an interested in and we went for a good test drive. While we were gone he had his team look at our car and when we returned they were able to provide us with a trade in value. Within two hours we were driving our new CRV home, signed , sealed and delivered. We feel that it was a good , quick transaction for all.

Melissa Egerton

Friendly staff, great service and done within the time they said. Would highly recommend the service department.

Gatlin Wilson

Great service, staff were all great and very helpful. And the car is awesome ????

Elspeth Erickson

We generally like Honda vehicles, but what made this experience so good was the excellent and honest sales representative, Jamie Murphy, whose personable approach demonstrated clarity and integrity, and led to us having a great experience. Thank you!

Derek Eves

This Dealership Is Awesome. All of the staff are professional with no pressure and accurate facts. Bought a certified used vechicle with the immediate help of Ryan. Ryan was very knowledgeable of the vechicle I was looking at , and gave realistic figures on what i would be looking at for payments etc. I would recommend this dealership to friends and family without hesitation . Ryan Saunders Thanks for Helping us pick our Honda.

Gary Scarrow

We have two Honda vehicles and have always had great, attentive service since 2009. Highly recommend.

Barbara Pickell

I recently bought a used Toyota RAV 4 with Honda in Nanaimo. It was due a low pressure salesman, who was both very polite and knowledgeable. All staff were extremely efficient.

Valery Harsonsky

Took my CR-V in for service. Jason (service manager), Kelly (service advisor) and Joe (technician) were very attentive, thorough and pleasant to deal with. Thanks!

John Timmons

Im not over impressed with the shop. ITs very hard to get in touch with someone. took half a day 4 phone calls. The service writer (girl) seemed to be really rushed and wouldn't give me a chance to talk. More concerned with selling the extras than trying to sort our customers complaints about the vehicle. I dont think Ill buy another Honda based on experiences like this at this dealership. Lots of snarky comments too. all round just dont want anything to do with them. Ford and GM have customer service sorted out way better.

sneakerz87

I highly recommend Nanaimo Honda. They take the extra time and go out of their way to find an option that works best for you. Derek and Tamara were fantastic!

C Wyse

Great dealership to work with from Sales to Service! My entire purchase was easy, very informative and they were very patient with me. They were not pushy at all. Great people that stand behind their brand (they all own Hondas as well!) I am looking forward to coming in for my first service and will recommend my friends and family to Nanaimo Honda.

Dave Hunter

Long time Honda owner. Always great service. Recently traded out 15 CRV for a new Passport. Excellent sales support and experience. Very knowledgeable. Shout out to Reese and Derek. Repetitive service customer. The team there is great, very communicative, no hidden costs and vehicles have always been repaired and serviced well without issues.

Cherry Cordial

Came looking for a used Rav4, drove home a week later with a 2015. Enjoyed working with Callum. He was very knowledgable, hard-working, and enthusiastic. That part was fun. The purchasing experience itself earns the low stars. It was high-pressure, deceptive, obfuscatory and out-dated. Customers are treated like prey. Also, less than 2 month after purchasing we've had to boost the car twice. Towing guy said it's probably the battery. Not a good feeling. R & K

duncan irving

We were extremely pleased with the sales and service department at your dealership.We were not planning on purchasing a used vechile but the Accord was too good to be true.We feel the price and accessories were well negotiated and the time line for completion was great.Our salesman was superb and we will happily refer friends forward. The Irvings The Irvings

Crystal Parenteau

I am unbelievably impressed by the team at Nanaimo Honda! I went through an awful expensive first car experience at a dealership 13yrs ago and the staff st Nanaimo went above and beyond. They listened to my needs and wants, showed and explained all options without any pressure or “sales”. They were supportive and informative and so friendly, they made sure I felt comfortable and understood every step! I walked out with a purchase I couldn’t be happier about within my budget! Thank you everyone!!

Josh

Recently had my CRV serviced at Nanaimo Honda. Friendly and knowledgeable team. Always great service!

Sara

The sales team at Nanaimo Honda was absolutely fantastic! I would recommend them to anyone looking for a new or used Honda - Tamara took the time to answer my question and help me find a vehicle I really fit in. Every one was incredibly patient with my infinite questions and stayed in contact with me every step of the way. Thank you thank you thank you for all of your help!

moumin abdourazak megage

Troy was awesome! Super nice guy and I was easy to talk to. I explained what I was looking for and he went beyond my expectations. I wanted fog lights installed on a car that no longer had the option and he contacted 3rd party shop to get it done. Super happy with how he took care of everything.

Nick N

Nanaimo Honda always offers great service and has amazing staff. I always feel welcome and never feel like I’m being taken advantage of. I have bought *4 cars through them and it has been a pleasant experience each time. Mike Lumely and Shiffon are amazing and very genuine people to talk with. I highly recommend buying your next car at Nanaimo Honda. Updated for 2021: I went back to Nanaimo Honda again to look at a 2020 civic type R. Mike Lumely was incredibly helpful again and made it easy to get into my now new type R. Val the sales manager was also very helpful with my trade in and If anyone is looking to get a civic type R mike is your guy! Thanks to everyone at Nanaimo Honda for helping me get my dream car!

Heather Oberg

The whole process of buying our Vehicle was absolutely delightful the following people deserve the highest credits Tamara Patterson, Valery Harsonsky and Shiffon Prince, Tamara Patterson did a awesome presentation and also a awesome final presentation as well we think she is a very valuable team Member, this will not be the last Vehicle we buy from Naniamo Honda , we will also promote you People to our friends as well, we are now a part of the Honda Family. Kindest Regards Dale & Heather Oberg

Averi De Maiffe Elliott

I had a great experience at Nanaimo Honda. All of the staff were positive and welcoming. Salesman Troy Macdonald was very knowledgable and patient in explaining the ins and outs of the vehicle and Sandy in financing was lovely as well. Awesome job Nanaimo Honda!

Kristi B

Love this dealership and it’s staff, have always serviced here and never had an issue, always great service ☺️

Peggy Bray

Friendly and efficient- -thanks! However I would have liked to ask more questions as what does the rating mean for my battery.

John Berry

“Treat people they way you would like to be treated” That’s how I was treated at Nanaimo Honda and it was greatly appreciated. Thanks John Berry

Abram marba

Good, clear and communicative service department, but twice now, the mechanics forgot to clear the maintenance codes, which has almost led to unnecessarily services and costs.

Heather Sherwood

Awesome experience buying our car through Honda. They made the whole process super easy and answered all our questions.

john hirst

Evan is very knowledgeable about the automotive industry and Honda cars in particular. He is down to earth and very approachable and friendly. Due to his knowledge and helpful nature I would highly recommend him to anyone beginning their search for a new car. He can help you find what you want and if he cannot help you he will help you find someone who can.

Karly Karly

Good experience at the parts & service dept. from Sam H. & Michelle. I purchased new tires and an wheel alignment, their mechanic found another issue while doingthe repair. Honda called me and explained and confirmed the price before going ahead with it. I was already aware that repair was coming up so I was glad to have it all done at once and for a reasonable price. The mechanic was very thorough and left me a note with any other upcoming repairs that would be needed so I could plan for them.

Jennifer Kelsick

Attentive, efficient, informative, friendly service.

Shelley Yates

They were very efficient and professional. I appreciated that they got me in on short notice and it cost less than other places.

Carly

The staff at the service center were amazing, professional, and humorous. Car was fixed within the quoted time, even after I was told it was quite busy, and it may take longer. Highly recommend this service center.

Barb Rae

I had a great experience at Nanaimo Honda. Justin took care of all the details and then explained it all to me when l returned. He was very pleasant to deal with.

Barbie Dickinson

Staff was so friendly and helpful. .exellent service..

Adèle Cantin Tremblay

Tamara was a breath of fresh air among car salesman in my search for a new car. Buying a car can be intimidating and overwhelming but Tamara made the process actually enjoyable and was extremely approachable while also being very knowledgeable. Thanks Tamara for helping me find a great car!

Tiana Bryant

I came in just to look at different civic options, and Vina was an excellent help! She found me exactly what I was looking for and knew how to answer any question I had. She's an awesome person, and knows what she's talking about! I left that same day with my first car! Also thanks to Sandy for getting me approved and walking me through the process! Great Staff and a great experience!!

Mark Nagra

Great service, and foun and fixed the issue that 4 different mechanics couldn’t fix. Will always use HONDA for my HONDA issues in the future. Saves a lot of time as well

Debbie Patterson

Wonderful knowledgeable staff - Thanks Nanaimo Honda you deserve a 5 star rating A special Thanks to Tamara who was so helpful

Jo-Anne McCluskie

I received great service at Nanaimo Honda. The customer service representative took the time to discuss my options with zero pressure. The work was completed in a very timely manner. A complimentary ride to the mall and back made it a great experience. Will definitely go back. Thanks

Tara Siden

Very friendly staff. Courteous and fast service. Easy to access.

Yash Yadav

Knowledgeable people are working at this place. You dream and they'll make it happen for you.

Lyle Purdy

I am super impressed with the service I received from Nanaimo Honda while purchasing my new vehicle. Omar and Natalie were both super helpful with the entire process and made sure I got all of the information I needed to make this usually daunting task a breeze.

Luis Sucre

Everything went well. No complaints. Service desk fellow was attentive & thorough. Shuttle driver was very friendly too!

Noon Nik

Efficient & , timely service, caring staff, great teamwork from a to z, Nanimo Honda makes your car purchase - experience smooth, fast and sweet as a cake. Highly recommended

Cujo Dog

My wife's car ran into trouble will visiting a friend. Nanaimo Honda was awesome, not only the service, but the people are great. We go back there to buy our next car. Thank you so much

Rebecca Shipley

Had an awesome experience shopping at Honda. Everyone was so helpful and knowledgeable about their product. Love my new Civic! Could not be happier! Go see Scott Young at Honda for your next new car!

Kathleen

Was extremely happy with the service I received from all staff that helped with my car purchase. I will definitely be back and highly recommend Nanaimo Honda.

Richard Hynes

Just took delivery of our second new vehicle from Nanaimo Honda. Again an amazing car buying experience. Salesman, Omar, is straight forward and facilitated a seamless process. We appreciate a family owned dealership, the pleasant and helpful staff throughout sales and service. Definitely will continue to go for all our service needs and would absolutely purchase there again. Thanks again Omar and Shiffon. Rick and Monica Hynes

Katelyn Bevans

Liam was very helpful and knowledgeable. An all round very enjoyable experience. The vehicles are well priced and the staff were able to accommodate well for people from out of town.

Eric Addy

Stay away from this dealership all they want is the most cash possible way under valuing your vehicle for a trade trying to value it for 2 years older then what it is and a different model shop around seriously unless you want to throw away your hard earned money! They undervalued my vehicle by 5 grand compared to other dealerships for trade in! Don’t get caught up in there monthly payment scheme because you will pay for it! Go anywhere else other then this place!

Kate Junkin

We got great service and ended up with the perfect vehicle for us. Thanks Dan, Sarah and Sandy!

Linda Olivares

I dealt with Sarah from the sales team and I am very happy with my purchase and her assistance in the process

Alanna Whitaker

Nanaimo Honda is full of friendly, helpful and supportive professional people. I have been leasing with Honda for 16 years, all through Birchwood Honda West in Winnipeg, Manitoba. I was very nervous to start a new relationship with a new dealership but I was treated with the same respect and clarity I received from Birchwood. I worked with Liam Laturnus to lease my fifth Civic, a 2022 Hatchback. Liam is awesome! He listened to exactly what I wanted and delivered in spades. He was easy to understand as he taught me all the bells and whistles. He is truly knowledgeable about Honda products and services. I worked with Shiffon Prince for all the finance work. Again, everything was easy and clearly explained. There were no surprises and I was relaxed knowing she had everything taken care of. I look forward to many years of working with Nanaimo Honda.

Blair Tweten

We ordered a 2022 Ridgeline the first week of July. Finally received it on Friday. Despite the 6 month delay, we're very pleased with the vehicle and the service from Nanaimo Honda so far.

Peter Diamente

They did an excellent job of identifying the issue I was having, promptly ordered the parts, and kept me up to date on the status of the work. Afterwards they showed me a video of the problem on my car and why it was so critical to have it fixed (worn out ball joint on the front passenger side was dangerously loose).

Ashley Day

Awesome staff, and seemingly knowledgeable mechanics that's won't rip you off. Great waiting area. Custody shuttle van while you wait for your vehicle to be serviced- huge win! And decent pricing :) -bonus car wash token too. I will be going back.

Ashley Maddison

I had a test drive recently with Tamara and she was lovely! Was very professional and very informative about all of the new features on the 2020 Honda CR-V! Had been a while since I had test driven something! Will definitely be back and highly recommend seeing Tamara for all of your car needs!

Trina Jiggins

Omar the sales man was extremely knowledgeable and kind. I didn’t feel any pressure. Sheila in the business was such a sweet and also kind person to work with. I had a fantastic experience at Nanaimo Honda. The best car purchasing deal of my life. It was seamless.

Denise Clarkson

Always great service from the Service Department at Nanaimo Honda!

Scuba steve

Tamara Patterson and the team here are amazing! No pressure sales, so much support to buying a car or truck. I've been to several dealerships recently while trying to decide and drove a lot of new vehicles. Some dealers were bad, some good, but none compared to my experience at Nanaimo Honda. It feels like they're family they took care of us so well. Thanks Tamara! The finance dept is amazing too! Thanks Shiffon! PS- I know the team in the parts dept and service are great too, as they worked with me on my aging Honda prior to my recent new purchase.. Knowledgeable honest and reliable crew. Great vehicles and great prices.

Patti Beale

This was one of the best car buying experiences I’ve had. Vina walked me through the whole process & provided all the information I needed to make my decision an easy one. Would definitely recommend.

Karen Dyler

Service was good and speedy. I would give you 5 stars but while I understand the business of “upselling” it is a bit much. Charging $8 to install rear wiper blade during a regular oil change. As well your billing system is a bit confusing.

John & Sharon Hoskin

A very positive and rewarding experience. We started our Nanaimo Honda journey on Wed., May 20th. Troy, our sales person, was friendly and very professional/knowledgeable. He answered all our questions and then some we didn't even think of. Derek, the Sales Manager was also very helpful, as was Sam in Parts. We rec'd a fair trade in value for our 2019 Madza 3 Sport GT for our 2020 Honda Civic Hatchback Sport Touring. Shiffon, Financial Services Mgr. was very thorough and the paperwork we rec'd was easy to understand and itemized every charge/credit, accessory, additional warranty, etc. When we picked up our car on May 30th it was exactly what we expected...PERFECT in every way. Thanks to everyone on the team who helped us get to the finish line.

Larry Crawford

Excellent service by Nanaimo Honda provided in very timely and professional manner.

colin wright

Service dept. Was friendly and professional. There was a mixup on my service order, and the work took much longer than it should have. This was frustrating since I had travelled from Victoria and set up the appointment for a specific time so I wouldn't have to wait for hours. The service team was apologetic, and worked hard to correct the mix-up. They also offered me a discount on my bill to make up for the delay. Mistakes can happen, and the true character is shown in how the mistake is handled. Job well done, and I am pleased with the outcome. Thank you!

Lauren Orzeck

I would highly recommend Nanaimo Honda to anybody I know! I didn’t know what I was looking for and I got all the help I needed and more from Tamara! She went above and beyond helping me find my new vehicle!

julie beauchemin

As usual, very satisfied with customer service and car been serviced there. They know me by name...feels like a big family

Emma Williams

The staff at Nanaimo Honda in parts and service are fantastic! They are always friendly and take the time to answer and explain any questions you have. Super great to deal with!! I highly recommend this dealership!!

Kolbie Belle Boudreault

Mike was incredible to work with, as well as Shiffon. They worked incredibly hard to make sure we were able to leave with the perfect vehicle for our family. Looking forward to working with them in the future. Would definitely recommend going to Nanaimo Honda if you’re looking to get a new vehicle.

Theresa Gilroyed

Loved everything about the experience! The car is amazing, everyone was so friendly and extremely accommodating and I couldn’t be happier with my purchase!! Vina my saleswoman went above and beyond to make me and my family feel comfortable with the trade in process and making sure everything went smoothly! Thank you so much Vina i couldn’t be more appreciative

David G

it was very good, turned out that the problem was the pump not the tank so it will cost more but at least it will be fixed next week . Very helpful staff. thanks muchly.

Elle Jay

Excellent speedy service and great guys.

Adam Zwolinski

I had recently passed my driver's exam and was eager to find a car I like and after searching online I found a 2013 Ford Focus at Nanaimo Honda that I really liked. I was initially nervous about my first experience at a dealership but found Tamara to be very nice and helpful while navigating me through the process. At no point did I feel pressured to buy or add on things I didn't need and actually felt like their finance department went above and beyond to make the financing work for me. 5/5 would recommend.

andria ferguson

Amazing staff! Everyone is very welcoming and approachable. I have recently purchased 2 cars from Nanaimo Honda and both times were great experiences. Troy helped me with purchasing the first car. Troy and Tamara both helped me look at purchasing a second car, due to the first car being a write off in an accident by a couple “friends” of mine only 2 months after I purchased it. Troy and Tamara are very kind, knowledgeable, and patient. I never once felt pressured, I felt very comfortable as if I was talking to a friend. Shiffon was amazing as well! She went above and beyond helping me through the process. Troy, Tamara, and Shiffon made the whole experience stress free. They all did an outstanding job and helped me find a car that I love even more than the first one. Thank you Nanaimo Honda!

Jackie Ferguson

Very much enjoyed the experience ...work was completed timely and fully explained...great staff and fun to deal with...Bob.

Ariana MacDonald

Called Friday about a potential warranty and was in the next day for the work to be completed. They were super accommodating, very friendly and professional. They were able to text me in case anything came up and to notify the work was complete, as I was in a position to not be able to answer a phone call. The message was prompt, friendly and even personalized. The whole process start to finish was not only pain free, by pleasant and enjoyable. Since the purchase of this car, Nanaimo Honda has been nothing but a pleasure to deal with. Thank you, Honda!

Nolan Moore

Great staff very friendly happy people amazing service and found the car I wanted with no hassle

Marty Shepard

Great personable service department!!

L Logan

Overall not a great first impression I called and got voice mail I left a message and I never heard back from the service dept. I called back later that week and booked a apt. I showed up for the apt and requested the shuttle, but the driver was not yet back so I indicated that I would be out frontdoor speaking with Dan our salesperson. The shuttle driver then left without me. I walked back the sales area from the front door and the service manager realized the shuttle driver had left without me so he was great and he arranged for me to be driven home. Later the shuttle driver calls me and says he will pick me up at wood grove in 15 minutes, I clarify that my pick up point was at woodgrove and he said yes. So I hustled out of our house and walked to the mall. The shuttle driver calls and says your not here I am going to leave. I said wait I am walking as fast as I can, I am in front of the royal bank at the mall don’t leave without me. Somehow the shuttle driver thought I was at the mall. Communication wires were crossed. The shuttle driver was pleasant. Picked up my vehicle and after an oil change and tire rotation and my vehicle being at the shop from 1000 am to 130 pm the vehicle was not detailed. This was a surprise, with my previous new vehicles serviced at a dealership, the vehicle would always have quick wash and vacuum. Not today! I thought it was odd to be given a token to drive to a commercial car wash. Overall did not meet expectations.

Joseph Mick

Great experience with this dealership. Megan and Val were very professional and were more than happy to help me get out of my old vehicle and into a new one, and made sure it was the perfect fit to my current situation.

Cathy Fowler

I have concerns about the fact that I was told I had a break inspection/service done where my wheels were removed. If this was done I was not informed via any form of communication that I should have my lug nuts re-torqued after 100-150 km. I understand this is common practice in all other establishments. When I took my vehicle in for service I was told I needed a rear differential fluid change along with my regular service. I tried to find out why this was needed at approx. 22,000 kms and was told it was just part of the service schedule. There was no real explanation of why a new vehicle would need this done so early. Honda says it is scheduled at 25,000-35,000 kms. I was led to believe if I want to maintain my warranty I need to do everything they say needs done. This concerns me if the quality of the parts in the car need to be maintained so early does that mean the quality is low? I wanted to know what the actual rationale for changing it was, I was told repeatedly because it is scheduled, NOT because it was needed. I feel this was an unnecessary charge but to keep my warranty I have no choice but to do what they say. I really felt like I was being talked down to and was not being given any real reasons or explanations for what was being done. Being told our high performance parts need more frequent servicing. I do not own a high performance car. I will have my new Honda serviced elsewhere.

Cole Daugherty

Great customer service and very knowledgeable sales staff. Will recommend all day long

Kimberly Jackson

We recently purchased a 4 year old truck from Mike at Honda. We already knew what we were looking for and a lot about the vehicle, but he provided us with good information. Both Mike and manager Derek were very laid back, kind and not pushy. We ended up paying the price we wanted and felt the trade in value they offered for our old vehicle was fair. We definitely recommended dealing with these two guys.

Cole Blezard

Customer service was quite good even after complaining which is hard to do so that’s good. I would rate higher but they wouldn’t let me speak to the mechanic before he worked on my car which ended in them charging me for $150 to tell me the exact same thing as I would have told him before he started. They seemed honest though, if I had a simpler problem I would probably go back.

John A

Just bought a 2019 CR-V. This is the sixth new car I have bought at Nanaimo Honda over a period of 25+ years. With this purchase, Paul Hodges did a great job in showing me the features of each CR-V model and of our new car at the time of delivery. The service department is excellent as well.

Aaron Butler

Fast, Easy, Friendly Staff. No extra costs after service was done. ????

Fairy Fairing

Great service, friendly people with a sense of humor. Happy retirement Dennis!

Beata Rakowski

Kelly was wonderful, very knowledgeable, friendly and helpful, also many thanks to the technicians (meccanic) in the background for a honest, efficient work.

Brad Franklin

Everyone was very courteous, the best dealership we have dealt with over the last 50 years. Thank you all so much. Omar you went out of your way to make sure we understood the vehicle completely. Thank you all again for a very smooth transaction.

Cindy Lafleche

If you are looking for a new Honda vehicle, or any vehicle for that matter, look no further than Nanaimo Honda. We only buy a new vehicle once every 10 years or so, so we are very careful in our research and spend a lot of time looking not only for the right vehicle, but the right dealership. We were lucky to have Callum as our salesperson as we found him to be polite, professional and eager to answer all of our questions. We didn't feel any pressure or stress dealing with Callum. If he didn't know the answer, he researched and found it. The price negotiation process was respectful and fair and indeed, quite painless. Natalie, the finance guru was clear, precise and delightfully entertaining. To top it off, Derek, the Sales Manager is obviously a people-person and was involved throughout the purchase process - which we gratefully appreciated. All in all, a terrific experience!

tara bell

I shopped around intensively looking for a new vechicle to add to our family. And we found that at Honda. Omar and Natalie were professional and listened to every one of my " Must haves" i would highly recommend this dealership to anyone looking for a group of people who actually care about your purchase! They were amazing! Thank you!!

Peter Green

Very friendly, prompt service. Highly recommend

Tim Frederickson

Excellent dealership, car purchase was handled professionally with minimal effort on our part thanks to Omar and Sandy, both were very attentive and made the purchase a pleasure, thanks to them and any others involved. I would have no issue in recommending the dealership.

Samantha

Wonderful staff! My car was making a horrible noise so I called and they were able to fit my car in the same day and get it fixed. I was very happy with the service!