Reviews of Nanaimo Chrysler Ltd. (Car Concessionaire)

Fancy Pants

Friendly staff Lots to pick from

Nicole Schenk

Quick and responsive service. Looked after my questions and needs

Mitchell Gorgichuk

Fast and friendly service, I was there to see someone in Parts and on my way through the dealership I noticed a cheerful staff and pleasant music in background.

Kevin Gilham

Great people . Great service.

Brett Hanna

Friendly, fast service that got me into a vehicle with a good price

Chris Korbulic

I brought my Dodge brand van in to the service department with a major issue and they were very accommodating for our short time frame. I also supplied the needed OE replacement parts. All they needed to do was take the faulty fuel pump off, put the new one on, and recommend any other imperative associated repairs. I was already away working when Chrysler finished their work three days later, which I thought was a reasonable amount of time considering the last minute request. There was no communication during the repair process and we had to call every day to get an update, even when it was finished! My wife picked up the van, paid the invoice, and all seemed well until around 80km down the road when the engine lost all power, made terrible noise, and leaked a pool of fluid into the parking area she could fortunately coast into without touching the gas. So was this catastrophic engine failure coincidence? I think it was the direct result of the work of Nanaimo Chrysler. When I got back to the van a couple days later, I looked at the invoice to try to see some details of the work Nanaimo Chrysler had done and any other parts they needed. There was absolutely no detail on the invoice; no labor time, no parts, no detail, nothing! Just the total to be paid. The mechanic who repaired Nanaimo Chrysler’s awful work determined it was clearly their fault, and made a detailed invoice noting all labor time, parts, and recommendations as any trustworthy mechanic should. I have contacted the service managers at Nanaimo Chrysler to at least get some invoice detail and ask about the problem and they do nothing but completely absolve themselves of the issue and will not even offer a more complete invoice. Why no detail on the invoice??? If the repair was done “by the book” as they have said, the invoice works out to $225/hr labor cost. What else did you do to take all that labor time and why don’t you want me to know??? Clearly we had a very poor experience with Nanaimo Chrysler and I would recommend finding a trustworthy establishment for your car service needs.

April G

Excellent detail service. Will go again!

dj adams

Carla Dame was amazing found exactly what I was looking for highly recommend going to her if your in need of a new whip Thanks Carla you Rock!!????????

Bobbi Nicol

Very happy with our experience today. Very friendly and helpful.

Richard Holmboe

I value the pickup service when I have my vehicle in for servicing - saves me a ton of time and the expense hassle of taking a cab or finding friends to help drive me.

Lawrence O'Neill

I am very pleased with my choice to go back to Nanaimo Chrysler because Jason and Dwayne worked so hard for me at Nanaimo Chrysler and got me into my new 2016 Grand Caravan which I my friends and family love driving in so much. They also gave advice to help me restore my credit it will be a life changing experience thank you Nanaimo Chrysler you guys are the best in Town!

Cori Arsenault

I"d like to say hey thank u to Tyler and Christine for helping joey and I out with getting a car. i'll let others know thanks

Lanning Braaten

If you can't dodge it... ram it. Check out the trucks this place has. Full service department with a body shop in house. Thanks for the service.✅✅✅

Aibek Zhaxybekov

We are big family and I've spent 2 weeks researching minivan and 7-seats SUV market through out all BC. I've visited several places to check up my "on-line" list. My last place was Nanaimo Chrysler because people there didn't give me even one chance to continue my market review. I'm very prepared consumer with sales and marketing background and only positive combination of all factors can make me to take a decision. Our family is very happy with new spacious Dodge Grand Caravan in spite of initial intention to buy second hand car. We also hope that the further car service will be even better than sale service. Special thanks to Harvey Olson!

Barry Tucker

Service department up-sells with a much higher cost amount than you need spend. Use recommended service by Chrysler and not their list.

EUN JUNG JANG

I made a test drive reservation but the store is closed without any notice... It took about one hour and I waste my time in useless regrets.

truenorth girl

Awesome new management.

Jordan Productions

I trust the service department when I drop off my Suzuki SX4 2010 for service. Always got a friendly, faster and efficient maintenance for my vehicle; and, that is peace of mind for my investment.

ronald essiambre

They talked me into trading my fully loaded Nissan for a 2018 dodge and a day after the first payment they dropped the price by 25% I WENT AND COPLAINED XIAD THEY SHOULD HONER THEY SALE PRICE AND DROP MY PRICE AND THEY TOLD ME ALL I WOULD HAVE SAVED was 2500 like 2500 bucks is nothing and I would have saved a lot more than that don't ever let them pressure you like they did me I was going to wait and see if a sale came and they looked me good don't trust em

Benjamin Kason

Fantastic service from Rex and the team working with him. We appreciated his approach, honesty and willingness to step us through the process. Love our new truck and glad that we dealt with them. Would recommend Rex to anyone looking to pick up a new Dodge, Jeep or Chrysler vehicle.

bubby bob

Great service on short notice and the shuttle ride back and forth is great

jay east

That guy Maneel could sell ice to a polar bear, guy is cold blooded! Great experience.

Rick Hyne

Unfortunately it seems I must part ways with Nanaimo Chrysler following several attempts to book and confirm a drive train repair for my truck. I'm sure it's not the staff, but their new automation that has me frustrated. I booked an appointment online and after a day or two, I wanted to confirm that my appointment was in fact booked. After having a discussion with a person through web chat, then an attempt at email, followed by a text I still did not get the answer. I am now going to find another private or dealer shop to perform the work. The only call I received was from the sales department. Not sure why service could not call back to confirm.

brandon roberts

Amazing customer service, had a issue with something that wasnt covered by my warranty but theyre going to fix it anyways. Huge shout out the service manager chris he was understanding of the situation and went above and beyond for me. Thanks again guys

Canadian__kid15

Fast and professional service. Was in and it in about 5 hours with a beautiful new car! Everyone was very welcoming and I’ll be coming back when I need my next new car!

J.P. G.

Randy helped us in every way possible when looking to trade our sports car for a new Ram, and after deciding to stay with our vehicle he wasn't pushy or insistent as many salesmen can be, which was a breath of fresh air. When we're ready to trade-in, our first stop will be Nanaimo Chrysler.

Laura Thomas-Atto

Your service is always great and the bills are pretty good not outragously priced like some dealers......friendly staff ....Chris is very helpful and honest. your leather couches are comfy.....your shuttle drivers are great..opps sorry I forgot the lads name but I felt very comfortable with him driving me.

Tia Lesage

By far the best experience I've had buying a vehicle. Carla made it so quick and easy, I went in and within a couple hours, I had traded my car in and left in a new (to me) vehicle. She was polite and courteous and made it a pain free experience. I'd absolutely buy another car through them.

Dan Wicks

The customer service has always been above and beyond .Happy to have bought 2 vehicles at this dealership.Ill be back for more

Scott Arnink

This is a really nice store. Everyone treated me like gold. Both the sales and service department are to be staffed with really approachable and helpful people. I'd recommend this as a first and last stop store.

Trumble

Received excellent service from Ben Ani. He friendly and efficiently provided me with all the info I needed and guided me through all the options available. Simply one of the best.

Ed Robinson

I purchased a vehicle new in 2002 and with only 10,000kms it was vandalized at their shop along with other vehicles. I was told the repairs would have to be placed on my insurance and they would cover the deductible. So I then drove a new car that had to be sanded down to bare metal and resprayed causing body metal perforations later in its life. Never been back to this dealer since. This and the salesman always harass my wife to buy a new vehicle even after saying no thanks

Carolyn Grove

Always great service, and everyone is so friendly!

Joseph Olsen

What a horrible experience non stop harassment and low-ball offers for my trade

Desiree L

Nanaimo Chrysler's staff is friendly and helpful. I appreciate the service specials notifications that are emailed to me. I am confident that the service I receive is top notch.

Devon Wyatt

I have always found Tim and his team to be an effective group when it comes to truck servicing. They respect the vehicle owners time and having the shuttle is a great thing. I had my 2002 Cummins serviced there and I am having my 2012 Cummins serviced there as well.

Mike Atkins

I had a good experience purchasing a used Dodge RAM from Nanaimo Chrysler. There were some minor repairs that needed to be done at the time of the sale, and although I ended up sharing some of the cost (disappointing), the repairs were done very quickly and professionally. I have purchased a few accessories, which I have been happy with, and the service department seems knowledgeable and attentive.

jarrod dick

Staff was courteous and the service was quick. Things seem to be working well. No complaints.

Boyo Kaiwi

Wonderful experience

The Nice Family

UPDATE: We have owned and enjoyed our Jeep for over three years now. For at least 1.5 of those three years we have received regular, repeated, incessant, sales calls, asking us to trade in our Jeep. Despite MANY requests for no more calls, despite being told by MANY managers that we are on a DO NOT CALL list, despite all of that - the spam calls continue. I have shared my experience and, it sounds like I'm not alone. The management team is new and, their methods are aggressive in the extreme and they take absolutely no notice of customer requests. If you are experiencing this spamming from the current Nanaimo Chrysler Team, please advise the Vehicle Sales Authority. ----------------------------------------------------- I want to say that I had absolutely NO intention of purchasing a Jeep when I brought my beloved VW Rabbit into Nanaimo Chrysler's body shop for repair work after an accident. The fact that I even GLANCED at a Jeep one Saturday was directly as a result of the excellent service provided by Bruce Robson, the body shop manager, as well as the enthusiasm of Ambyr at the front desk. I was in that day with a bit of an emergency and both of them helped me. If it wasn’t for that direct experience, I would still be driving my beautifully-repaired VW. As a result of that Saturday visit, as I was on my way out of the dealership, that I casually asked Brian McLean, another lovely low-pressure team-member, how much the Wranglers were. Well, one thing led to another and I, and my 16 year-old daughter (we’re sharing ownership until she takes over the loan in a few years time), are now very happy Jeep owners. Doug Green in the Finance Office was very thorough made things work very well for me. I’m a die-hard import buyer. Taking the leap to Jeep was very worrisome for me. So far I’m enjoying the ride immensely and I’m confident that, in the years to come, Nanaimo Chrysler will continue to treat me well as I come in for my regular service appointments. I can’t WAIT for my running boards to come in! Thanks again for everything. You have a great team there!

Sam Scott

Graeme and his team in the service department are fantastic. They completed my out of province inspection and made the appropriate upgrades in the same day. I also had a scary incident when in town with my brakes. Graeme and his team stepped up to make sure my vehicle was safe before driving home. Graeme personally drove my vehicle to make sure it was ok, along with a few others. They made a scary incident much better with their professional service. Big Thank you guys!

Brandon Wanner

As always, servicing was done timely and professionally. Always a happy return customer.

Trevor Hall

Never been there yet I traded for 2019 Ram...... No communication with them....

Stephanie Viau

Absolutely wonderful staff! I have been going to dealership to dealership and Nanaimo Dodge were the only ones who made me feel like they could actually help me and not feel like just another transaction. I felt that they were very genuine and cared about what vehicle they put me in next. Dayle was the original source who brought me in to the dealership. He was unfortunately unavailable to make it in the day we had planned, and he kindly passed me along to Cameron to make sure I got taken care of. I went in and chatted with Cameron and we talked about what I wanted, what I can afford and what I would like in a vehicle in general. He put everything into consideration and we test drove some vehicles. Which ultimately landed me in my new car which I love! Cameron was very understanding in my needs and wants. John and Jerrett were also very very helpful and always greeted me the moment I walked in! EVERY TIME! :) They constantly made sure the deal was going smoothly and I was getting everything I needed! A shout out to Rachel! She was so wonderful and helpful in answering all my questions when it came to the final paperwork and warranty with my new vehicle! And you can’t forget about Keira! She is the wonderful lady behind the counter and the voice you hear when you phone in <3 she makes the whole place organized! She is so nice to chat with - when you go in make sure you stop at her desk :) And last but not least, Alex. I feel like I saved the best for last. Even though he was not my sales representative, he helped me on more than one occasion. I went in a few times asking silly questions about my car (being a new car and different from the one I had - there were things I just wasn’t sure how to use or figure out I would just go in and ask) I suppose I’m not patient person lol However regardless, he always volunteered right away to come and help me. Just absolutely a wonderful crew there! If I could give them a 10 star I would!

Diane Brinton

Regularly have our Chrysler Town and Country serviced at this location and are always please with the helpful, friendly service...and doing small things without charging you. 1.Just recently had some body work done and were very happy with the result. 2. Replaced our back turn signal light bulb on the spot. No charge thanks guys. 3. Had to have a new battery installed, unscheduled service, were on our way in no time. Thanks.

Louise Bell

Huge thank you to Nanaimo Chrysler for making my car dreams come true!! I always had such a negative perception of car dealerships being so pushy and just taking advantage of consumers, especially women BUT everyone who I had the pleasure of meeting at Nanaimo Chrysler was the polar opposite of that. They were amazing. The entire team from Nanaimo Chrysler made this process stress free, including the manager Adam and Rex & Liz in the finance department. Adam understood that I had prior negative experiences in the past with other dealerships so he ensured I would be paired with a salesmen who best suited my needs. The salesman I was paired with was Ben and I primarily worked him. Put simply he was absolutely fantastic. Ben allowed me to be excited about my dream car and made the process a lot of fun. But the thing I liked the most about him was that he actually listened to what I wanted and didn’t try to sway me in another direction. I came in knowing the exact car I wanted, it was my goal and he helped me achieve it. Thank you to everyone for making my experience what is was!! I would and will recommend you to everyone I know. Five stars!! ⭐️⭐️⭐️⭐️⭐️

Tania Stamm

Rex was Amazing what a great salesman very personable very knowledgable I came in just looking to test drive a jeep wanting a certain colour at the end of it I ended up buying the jeep a test drove .. Thanks to Rex telling me all the details about the jeep I was so impressed. Everyone I talk to in the dealership was amazing! And Christine wright was great in working with Me to get the financial part done and also very knowledgable and personable. Everyone was happy to help. And loved my experience there I will definitely go back!

Tracy Devers

Super friendly. And helpful.

Teresa Al-Hajj

Took my jeep in for the first oil change since I purchased it - great service and shuttle is fantastic.

John Mark Cristobal

Very good service, nice people to deal with on top of that a great loyalty rewards program. I've had my vehicle serviced with them since 2011 with my previous vehicle and now with my current vehicle and very happy with the service even if my brand of vehicle is not Chrysler they still provide good service for it. Thanks.

TAMMY AND MARK BODLE

We are so impressed with the service we got buying another vehicle!! Al Slater the sales consultant And Steve Dobish sales manager both worked with us to get us into the truck we loved and everything went perfect!! Huge thank you for making this so non stressful for us!! We will tell our friends family and our own customers to go deal with you!!!

Universal Carrier

Had running light bulbs replaced and one had a flicker. Stopped in without an appointment hoping for a quick bulb swap due to a faulty part. I was told if I came back after my errands they would check it out. Stopped in again around 430pm and Brent in service said everyone had gone home but managed to catch Peter to look at it. Turned out to be a coincidental flicker and was actually my fairly expensive HID headlamp bulb burning out. Now disassembled and no bulb in stock Brent asked if I could wait 20 min they would have one delivered. Peter stuck around to install it. What I thought was a nothing job with a faulty part ended up being a big ordeal but I was so happy to get the bulb replaced and the staff were great. Minimal charge.

Penelope Allen

Took my Dodge Challenger in for a pre-trip check up and was treated to speedy service and an excellent conversation with my super-salesman Dwayne Neal. My beautiful car is fit as a fiddle and I'm a happy camper. Update July 28th: Super salesman Dwayne Neal, Tim and Brent at the service department all make my visit to Nanaimo Chrysler as stress free as possible.

Jo Lam

Ben, Adam and Rex were wonderful to work with when my partner and I wanted to find our perfect Jeep. They were knowledgeable, friendly and approachable to work with. We would recommend going to these guys for sure. We love our new Jeep!

c i

Great service as usual

Arrielle Koopmans

I feel these guys deserve some recognition,most of all I want to shout out to Jon, Rex and Rachel! Rex was kind, and easy going. Easy to talk to, and helped as much as he could! Jon, one of the sales managers went far above and beyond. Literally. He made the deal happen, and got me into what I wanted! I can't thank him and Rex enough for their hard work! Thank you so much!! Also, Rachel the finance manager is the sweetest! She got the last bits together, and was great to deal with as well. I really can't recommend Jon and Rex enough for everything they did. If you want great customer service they are the guys you want to deal with!!

Dr. Barry Whyte (Class IV Laser)

I purchased a RAM 1500 Pickup Truck in 2012 from Nanaimo Chrysler. I love the product and the service provided by this great family owned business. I was recently in this past week to have my truck serviced. I was given a same day appointment and also was driven over to my office by one of the department mangers. If you need a truck visit Nanaimo Chrysler and support local businesses.

Arvind Prinja

Excellent service, nice and happy staff, smiles all around, thanks to Ben, James, Chris, Rachel and everyone on Nanaimo Chrysler.

Rose David

I went in mid June 2021, it is now one day away from September 2021. I went to get my spare tire and jack replaced. I was informed that it will be in a week before I get it. I informed them that my leaver is broken for my driver seat and they would replace it. I took time off to get it fixed and pick up my spare tire and jack. It was not there again. they have no communication skills what so ever. I left a voice mail for the general manager to call me, as now I am not a happy customer. No phone call, just a text message saying he is working on it. Think it is time for me to find me a dealership that has time for my service, and can communicate with me. Time for a change of dealerships.

Malcolm Holt

As always, great service (July 2014). Courteous people. Prompt, and no hidden surprises. We've been driving our Suzuki SX4 for four six years, and our servicing experiences have been five star every time. Wish they were still selling Suzukis!

Zac Zorisky

James and Alex were great. No pressure and very accommodating! Helped us find a great deal. NOTE; I was told to write that for a perk. Which was great and fine. However they tried to scam me in regards to my oil changes after the fact. My truck is supposed to be changed at 8000km but they called me at 5000 and told me it was what they did the first change so they can check it over etc. That’s fine right? At 10000km they called again and told me it needed changing. It’s synthetic oil And couldn’t fit their schedule and so I called a different location where it was revealed that they shouldn’t have done that and it’s not common dodge practice. It should have been at 8000km So I called the service dept in Nanaimo to talk about what I was told, where I talked with a rude man who lied and fed me BS trying to defend the 5000km policy they have. He hung up on me after I pointed out what the other dealership told me and I called the front desk asking to talk to james the manager. I was told he was in a meeting and would call me back in the afternoon. I called again at 4 and was told they would take a message. I asked for the corporate ph number and was told to hold on while she got it and then got patched through to the manager. Surprisingly available all of a sudden. He heard my case and apologized and refunded my oil change. That’s great and all but that should have been done in the first place and not given the run around. Plus, regardless if it’s their policy to do a change at 5000km they still were pressuring me Into the change at 10000km, that’s 6000km before my truck was supposed to go in according to manufacturers specs. Beyond that, it’s teh customer service that failed. These guys embody the classic greasy salesman. Hopefully someone else has a better experience but don’t trust them at all! I bought my truck nov 2017 and they have new ownership but not sure if Its since my incident in March.....

Leon Cheliadin

Dealt with Serge C, great sales person. He know how to treat people, he has great knowledge of the Chrysler product. I already referred a few friends to see Serge, they are all very happy. Thanks again Serge for all your help!

Jim Goldsack

Staff are always friendly and willing to assist.

Becki Young

Thank you for taking care of my 2 recalls. On my 2013 Journey.

Jo P

Great sales staff! Very friendly and accommodating. I won’t go anywhere else.

Scott Ferron

This is my first purchase at this store. My product adviser was most excellent, as was the general manager. James Crockett (GM) and Des Frederickson.(PA). Stay away from a man named Alex Lush. He lied to me, low valued my trades and basically treated me like a disposable rag when I stood up for my rights. It was a long 6 weeks of back and forth to get my situation corrected, and I needed to go to the very top on order to have it looked at. In the end, they made it right and took care of me. If Alex was not involved it would have been a 4 star review, but nothing was ever done during this 6 week episode, and his buddies I had to talk with. I ended up going to Chrysler Directly in order to get through to the GM.

Belinda Cassidy

I took my van in for an oil change and got a point to point inspection done as well. They were able to give me a loaner car as well. All the work was done in one hour! So impressed! Thank you for the great service.

Carly Anne Mackay

The whole dealership is such a family and you feel it when you’re there! They function as a TEAM. Rex is the best! He really removes that “sales guy” stigma and creates such a positive and happy experience!

Mike Rickerby

Great service reps

Kai Knutson

Great Dealership, Locally owed, hard working friendly staff. They are professional problem solvers. I drive a 2016 Jeep Wrangler Sahara and they helped me out with doing an options review and showed me how I can save hundreds of dollars a month. Thank you.

Karen McDonald

Paula in service was amazing right from the first encounter! We need more service oriented professions like her! Highly recommend and they washed my car and out a nice smelling air freshener! Thank you!

Ron Boudreau

Best Service in Town!

Laura Simms

Fixed my key fob...no charge! Excellent service.

Ambyr Nicklom

Bought 2 Jeep’s here. Would recommend Nanaimo Chrysler to all my friends and family. Awesome service dept, amazing sales staff and the Bodyshop goes above and beyond. Very competitive prices on tires as well. Highly recommend.

Justin Heck

Only reason it’s getting one star is because of my sales rep. Finance team was a joke. Don’t even want to start on the service department. Stay away from this establishment.

Evan Pearcy

Well I wasn't there to buy a vehicle, but I had a nasty crash in the highway and they pulled out their first aid kit, patched me up, and drove me home! Shoutout to James and Rex of Nanaimo Chrysler!

Sean Maguire

Not too happy. Made appointment to get 2 recalls done. Went to my scheduled appointment, where they kept my vehicle all day. Went to pick up my vehicle, at the end of the day, only to have them tell me they could not perform either recall, because they did not have any parts in stock. Why couldn't they tell me this, at the time I made the appointment? Now, they said they would call me when the parts are in stock. Well, it's been almost a month, and nothing. Thinking of driving a bit further to Woodgrove.

Andrew Nicholls

Sergey is the man! Low pressure and very knowledgeable.

Paul Chevrier

Carla was absolutely amazing! Right from the get go she was in my corner walking with me helping me, pushing through the deal for the best deal. Xoxo

capnvideo capnvideo

I actually enjoyed getting my Dodge Journey worked on here. Everyone was polite and I was offered a ride home while the car was being worked on. The service desk guy came and found me when my car was done. Perfect.

Crystal Akerley

Posting for Tom. R. who is not on facenbook. I purchased a vehicle from this dealership approx 3 month ago with a bumper to bumper warranty that was upwards of $4000.00. 2 weeks after purchasing the vehicle ( 2017 low milage) we noticed that the door panels were falling away from the doors. Upon further investigation we were informed that this has been an ongoing issue since 2012. Nanaimo Chrysler is telling me this is not covered under warranty. I have tried to contact them many times over the last 2 weeks and keep getting promises of someone getting back to me. No one is ever in and no one has called me back. I realize that the Harris's own this dealership, if Jack or Tom were still with us they would look after this matter promptly, instead they have my money now and I am getting nothing but a run around and they want me to go away. Promises, promises, promises. Good luck with this dealership!!

Barbara Dixon

I had a horrible experience buying my last car, so I was so pleased with the way I was treated at Nanaimo Chrysler Fiat! Wow, talk about being treated like a valued customer! Thanks to Coral and all the rest of the great staff, buying my new Fiat 500 was the best thing I have done in the last few years. Love the car, love the treatment I received from all of the staff. Looking forward to many happy years with the car. Thanks to all of you for making this purchase such a smooth and easy one. Thanks a million!

Jill Adamson

My Kizashi had it's first service last Wednesday. He loved it and feels very lively now. The work was completed on time, the service staff were great and best of all, it was 50% off! Now that's a deal! unfortunately only available for the first service. Thanks guys. Buying a vehicle from this dealership was quite a pleasant experience. I am really enjoying driving my Suzuki Kizashi, makes me feel young again.

ThirstySpirit RoastHouse

Friendly staff, prompt service. They try to care about everyone.

Dax Brown

Great help to get my new car.

Timothy Pitts

The experience is great, until you commit to the purchase... then they forget who you are. Horrible experience purchasing my first vehicle, and I’m very easy to please.

Moe Brisson

It all started by being told I have rocks in head..actually being told that the grinding squealing noise coming from our front wheels was rocks in the treads !! After another visit which cost us money and still did not resolve the noise issue, I told them that I was going to take our van for a second opinion. They did not care...I took it to Nanaimo Chrysler,so friendly ! Before I got comfortable in the customer lounge , 5 minutes or less , manager Tim came and told me that they had found the problem, defective wheel bearings. Not only were these replaced but they were covered by warranty ! They have treated us honestly and respectfully every time we come in ! Thank you Tim and Neal !

Cory Schreyer

Timely repairs with out excessive up sales. Listened to my concerns and responded appropriately and professionally.

Kelly Ledwidge

This has to be one of the most pinnacle events in your life when you buy a vehicle for the first time. The fact that I recently received the best service by Nate Withrow is just astounding. He took time, patience with such sincerity with me, that I think it's a must for everyone to know that this one dealership just might be a diamond in the rough in Nanaimo. Only one of its kind. I'm so lucky my amazing recommendation led me to such a successful event in my life. Thank you Nate and the team blessed to work in this particular location, you are truly lucky ???? Great job Guys ???? ???? ???? ???? ???? ???? ???? ???? ????

Samuel Taylor

I bought a PTCruser from the Ford dealer,I needed work done and the said take it to Nanaimo Chrysler they will do the work,so I did ,I got such great service that I have been going there for the last 3 years,I have bought two Jeep Patroit's one 2010 and one new 2012.I get great service and I always get called by my first name when I am there,it't like being family.Thank you Nanaimo chrysler for the great experience and service Sam Taylor

Nina Zurita

Good experience with a fellow named Jacob. Low pressure. Took the time to go over everything with us, including financing options. Highly recommend.

Rich Hargrave

Awesome!!!

alex pevec

I have done business with this company before . They have upped their game since last time and I am quite content with my Fiat 500 Lounge so far!

Karen Murchie

I am the proud owner of a 2014 Dodge Grand Caravan. I recently made my purchase after carefully considering many options. I was so pleased by the way I was treated during my first visit that I booked a test drive. Thank you for making this single mom feel so comfortable. I love my beautiful van!

Jeremiah Gutierrez

great customer service! Everyone was friendly and helpful! The person who helped me buy my 2019 Jeep Cherokee was Cameron! He was awesome! I felt comfortable and not pressured. He was so helpful and always willing to answer any questions! It was late and they are already closed but he stayed and made sure that everything was fine and that Im happy with what I am buying. The whole process was fast and easy. Got there at 5pm and done after 3 hrs. They are all helpful and great! Thanks and I highly recommend it! :)

Trisha DesRosiers

I came in for recall service as unfortunately this is the only place on the Island for a Suzuki recall. During the recall a part broke. It takes a week for the part to come in and I live out of town. So a scramble for a courtesy car happened, which thankfully was resolved which was awesome on their part. But then I get a call telling me I owe them money for the part they broke with the rationale was that the part was old and should have been replaced anyhow. I would have been fine if I came to them for this part to be replaced, or had a call from them when the mechanic discovered this part could be a complication, and gave me an option to stop and proceed with a mechanic of my choice closer to home. This was not done. Bad Business guys. I get that I may be dispensable as a repeat customer, but this mishandling of a recall service to me is unacceptable.

Baked Canadians

In 2003 I bought a Jeep TJ and in 2008 I bought a Jeep Wrangler at Nanaimo Chrysler. In December 2013 I purchased a 2013 Jeep Wrangler. Nanaimo Chrysler has treated me great over the years. Their service is excellent. Their staff is enthusiastic. They know their products. I wouldn't have bought three Jeeps at Nanaimo Chrysler if they weren't everything I've said they are! Someday I'll buy another Jeep there.

Faress ca

As of the last 8 months, I have been very pleased with the service I have received. This is due to changes to the service department staff that has really made a difference for me. Before, dealing with them was a dreadful thing to do but I'm happy to say I feel very comfortable coming to them for service! They treat me with respect and the communication is much better.

Courtney F

I don't normally write reviews, but I have asked Nanaimo Chrysler repeatedly over the past 2 years to STOP calling me with deals/sales or for any reason; I moved away 2 years ago, I do not live on the island anymore. They continue to call despite the fact I have spoken with numerous staff members and a manager. I JUST received another call this morning from a salesperson named Alex. Seriously, stop! Update your records.

Mackenzie cooper

If I could give less than one star, I would. HORRIBLE. TERRIBLE. UNSPEAKABLY ATROCIOUS! They told me I was a lost cause. Horrible

Charles Sutton

Nor the best followup

Richie306

Nice speedy service, professional, helpful and friendly. Quotes are accurate. Complimentary services include car wash and convenient shuttle rides. Great dealing with Alexa and Brent on Lou's two Journeys brought for service. Other staff were pleasant and helpful as well.

wally charlton

So, further to my comment from last Saturday. Once again Nanaimo Chrysler has done it again, or rather, not done it again. The transmission on the truck is still leaking. They are useless and totally inept. We've had it inspected & there it is; still leaking. All we get is, "we've to wait for the service manager to get back from vacation". Another scathing letter to the owner who hasn't actually answered the first one, just a letter from someone saying they will get back to us. So now it's a letter to Chrysler Canada to tell them how useless Nanaimo Chrsyler's service department is. The transmission was fine until they serviced it. This letter is being sent out on the internet by a friend of mine the lives in Nanaimo.

Sammar Selina

Bought myself a Jeep Wrangler from this exceptional group a few months ago and have nothing but positive things to say about their team. The moment I walked into the dealership I was treated like a valued customer. I had a list of needs (and a budget) for the Jeep I wanted and within half an hour of me being there, they had me in the perfect vehicle. I took it home for an extra day and by the end of the next I was a proud Wrangler owner. They got me sorted out with a new tire package and booked me in for servicing promptly. From the sales team, to finance, to service, my experience has been great. They are very passionate (and good) at what they do -- definitely the best dealer experience I have ever had. Would highly recommend them to anyone looking to spice up their life with a new whip!

Harpreet Singh

It was great, the staff is so nice specially (sally).

Adam Polles

Just bought a 2015 Dodge Journey and loving it! Leslie and the whole sales staff were a pleasure to deal with and made the whole process simple and enjoyable. Had an issue that delayed the sale on our end and didn't feel pressured ever.

AAHLEYAH TINSLEY

Good customer service.

Brandon Beemish

I dealt with Brandon and Leslie and I found them to be professional and friendly in the negotiations. I feel really satisfied with the deal I got, trading in a 2010 Chev Colorado for a 2015 Dodge Challenger Scat Pack. Also Jason, the finance guy, needs a shout out because he's very on the ball and explains everything well.

Brian Bleakney

This dealership is high pressure and predatory. Beware of their dishonest steering to sell unsuspecting customers to buy at all costs!

Jeff Merrill

Since coming to buy a preowned vehicle here i have had nothing but great experiences. Starting with the salesman Nate and Adam working to find me the perfect SUV always keeping me updated and going that extra mile just to find me the perfect vehicle. As well as Christine Wright in financing making the whole financing process smooth and fast with great rates. Everyone was nice and professional, They go out of their way to keep you happy and satisfied. I would 100% recommend Nanaimo Chrysler

Jean Corminboeuf

Salesman spoke to me. That was okay. Apparently they can't afford brochures to provide prospective customers with written information about a vehicle I want to purchase I think that's pretty cheap. So not so good

Larry DeClark

Initial problem from error code diagnosed as defective recirculation valve. Valve replaced but then experienced intermittant secondary code. Problem traced to chafed cable harness. Wire repaired and problem resolved. Initial quote was for $300 range but final cost over $500. Satisfactory explanation given. Although overall cost quite high, I am satisfied with the service. Service personnel kept me informed of progress.

Fran Verishine

Ben, Rachael, John..you guys are awesome, polite, respectful and understanding. You went above and beyond to make sure I was happy. Thank you so much. I would give you guys 10 out of 10..thanks again.

Julia Murray

A huge thanks to every one at Nanaimo Chrysler for a great experience! Carla was first to answer our inquiry about the Dodge Ram we were interested in. She was quick to reply, answered all of our questions and everything got done remotely. We flew over from the Sunshine Coast to pick up our new truck and everything was ready to go for us as soon as we got there, we were in and out in no time! Rex from finance was also amazing, he clearly outlined everything we needed to know and was very thorough. We are super happy with everyone’s help, this is our 3rd dealership experience and I have to say this was the best so far!

Holly Anderson

Excellent sales person and support Sales manager. Helpful and informative service and parts department Manager. Great staff all around. LOVE my JEEP!! Thanks Nanaimo Chrysler.

Krystal Boldo

Craig was awesome to deal with! Super friendly and attentive and got me into my dream vehicle. Go see him if you’re looking for something new!

Allan Holder

Picked up a new to me 2010 Ram 3500 Cummins! I test drove it, put in a reasonable offer the next day. It was accepted without a bunch of rigmarole and I drove away. That's how it is supposed to work. Thanks Al! Oh, free Cummins hat too.

William Farris

We took our 2005 Dodge Grand Caravan into Kal Tire to have a flat repaired and they told me I needed brakes, rotors pads & calipers replaced and gave me a quote for $800. I said thank you and immediately took it to Nanaimo Chrysler, where we bought the van less than five months previously Their service writer told me I likely didn't need calipers replaced (Kal Tire was trying to sell me service I didn't need), but if I did they would be covered under warranty, which I was unaware that I had. Because I supposedly had a warranty for part of the work that might have been needed, I didn't feel the need to get further quotes and scheduled the service. I wish I had known they write warranties with disappearing ink! The next day after I dropped the van off and the shuttle took me home I was phoned by their service writer who told me that the warranty expired a couple of weeks ago and that my van did indeed, need calipers. It took me a minute to realize that I had been sold service in bad faith after I hung up with the service writer. In the end of the day, whether this was limitation of the system, or eschewing of facts by the service writer in order to get work, the trust was broken. If a warranty had not been a factor, I would have certainly solicited more quotes. This is sufficient reason not to go back. In addition to this all of this work was needed less than five months after purchasing the van from Nanaimo Chrysler, having been "safety inspected" before our purchase.

Alexis Rietze

Had to trade in my Mom mobile for something a bit more reliable and CARLA was awesome. She's personable, funny, and made my mom dreams come true! Thanks Carla!!

Robert Wheeler

Bought a used Tacoma off these guys, the price was great I will give them that. How ever the back up camera wasn’t working. I had to replace both the front brakes and rotors as they machined the old rotors and there was a Gouge in it. Rather than doing the right thing with replacing them they went with a cheap cost efficient method. I brought the parts in to the sales manager he had the service manager come in the office, the service manager told me that the pads were still usable even know there was a gouge in those pads and that all I had to do was take some emery cloth and sand them down. Based on that alone I will never do Business with this establishment again.

Sevanah Bow

absolutely love this place, everyone is so helpful and always have the best attitude!

Talaine

Had an awesome experience, the staff are all incredibly friendly, Cameron provided went above and beyond to find a vehicle which worked for my interests and budget. Would definitely recommend!

Jessica Hiebert

Helpful, friendly staff, great experience overall.

Desiree Ferrero

Everyone was very kind and helpful, from my initial visit to the day I got into my new jeep. Exceptional customer service along with good knowledge of all types of vehicles. I was very specific in what I wanted and they didn't try to up sell me on anything I didn't want.

Uwe Nanaimoboyz

Great Dealer Ship

Jessi Coburn

Everyone at this dealership were so helpful and knowledgeable! Nate gave us such good customer service

Bradley Thebeau

Shout out to Ali and Rex along with everyone else who helped me out of a bad deal and into somthing so much better. They went out of their way above and beyond working with me and I can't begin to express my gratitude. Highly recommended.

Harpreet Randhawa

This the worst place I suggest you don't visit this place they give fake promises . I bought jeep Cherokee 2019 and that promise for lifetime oil change later on that said we never give promises like this

Graham Elger

Some of sales staff were not listening to why we were there and kept bothering us. We were taken care of but they were trying to take over

GIL PICARD

Staff was great/friendly , took good care of us and resolved issues with our Ram 1500 SLT . Would recommend dealership to all Dodge owners. We were very Pleased and Satisfied

veronica morgan

Seemingly unprofessional 3-4 times for signing papers, suggested the negative impact it will have on my credit due to their negligence, The vehicle is nice but I'm at a point where I want to return the car n deal with some one new.

Dianne McClure

Friendly, courteous service! We are enjoying our new Fiat. Thanks to all !

Ichiego Hino

Very bad customer service. Would not recommend. Been waiting over a month for a part that has already been paid for

Nate Bello

I appreciated the flexibility that the parts department showed in pricing.

Clint Nickerson

Ask for Cash, great service and great products!

Joe Poisson

Top notch crew, they keep on trying...

Kassy Booth

Excellent Service!

alexis petersen

Very efficient and pleasant. Explained everything well and followed up with an estimate for further work quickly.

Martin Ridgway

Excellent sales work by Rex and longtime service from Sally and the whole crew.

Tim Cullen

Always a great service. Staff is very friendly and work is top notch.

Michelle Miller

5star all the way...the sales team is great and the finance department just as awesome. i've been to other dealerships and felt pressured and forced into something I did want or need. These guys are top notch.

Lisa Macintosh

We just bought a Dodge Ram 2015 and absolutely love it! I am in love!!! Best vehicle I have ever bought by far. The service was exceptional, no pressure and very knowledgable staff. Check it out for yourself you will be glad you did :)

Rebecca Vogler

Informative sales reps; helpful in finding us the best deal in the area on a new Caravan. Follow up calls helpful to make sure we're settling in with our purchase and/or have any questions. Would recommend to others.

C M

Things got off to a rough start but in the end I am reasonably satisfied. My purchase got caught up in some difficulties going on behind the scenes. It would have been much better if the dealership had been completely honest with me from the beginning. The car buying process is treacherous at best so my spidey senses were tingling when I could see staff leaving and lies starting. I have to say that I am very happy with the service and parts people at this dealership. Management is not up to par.... I’m sure they mean well but...

Shana Reeder

Great staff in the Service Department. Have looked after me well since purchasing my vehicle.

Kooper2080

Updating my review as the staff has changed quite a bit and the two times I've been back were handled really efficiently. Recently bought a challenger off Tyler and Rex is now sales manager. We were really well taken care of. Definitely happy with the staff as of June 2021 Salesman Rex is personable and fantastic, the sales manager John is great. Unfortunately the others aren't, and the service department is worse. My wife was looking for a wrangler for us and rex and John were doing good work, the next day a different sales manager was there and kept trying to push my wife on a patriot which we specifically said we had zero interest in as she was trading a car, that sales manager wasted hours of her time and Rexes time. The next day john was in and they made it work which was great. Their service department is awful. Beyond awful. First apt they threw in conventional oil instead of synthetic and when i mentioned it I was told its only a 15$ difference and its not a big deal. They didn't seem to understand that taking payment for a service and delivering an inferior service is a scam, theft and a crime. Another time my wife had an apt to being my other jeeo in for service as I was away for work and could not and was told she could take a rental car as they needed it during the morning when she was at work. When my wife showed up the rental agent wouldn't give her a rental because the car was in my name and it was my visa, even though we share the same last name and same address and it turned into a huge complication. We've also been waiting FOUR MONTHS on a tire replacement from the tire warranty that we prepaid for. 1/4 of a year is an unacceptably long time to be waiting for a 250$ tire replacement that you literally prepaid for when you purchased the vehicle. We will be going elsewhere in the future and if Rex is here or at another dealership we'll happily deal with him again.

Rod Swanson

My service was great. The team is professional.

Mark Koch (Mark Koch & Associates)

I bought my new Dodge Ram in December 2011. Since then I have had all of my service done there as well. I am always notified of specials and get money added to my points card at every visit. The other nice thing is that my truck is professionally washed and vacuumed every time I go there. All the staff is friendly and helpful and they make sure I have a ride back to my office if I need it.

Charity V

Awesome dealership. All the staff are there for the people. Very honest and tell you everything up front. Nothing hidden. Service is exceptional especially if you ask for Dustin.

Jon Paul

Great service dept.

Rayzors Traditional

Shout out to Nigel Baillargeon "Buy-R-J-O with a soft J" for his persistence, patience and professionalism. After originally inquiring about a different Grand Caravan which had sold earlier in the day, Nigel found us a similar model with lower kms, 1 year newer and a lower price (no trailer hitch) AND he did it in less than an hour after my original query. Later that day, Nigel had the vehicle on the lot and ready for our test drive. Did I mention he wore a mask at all times? We really appreciated that! Thank you Nigel and Nanaimo Chrysler for helping us secure the vehicle we really wanted. Ray Anne & Barry

Sarah SanMarino

Taylor and the rest of the team where amazing to deal with!! Fantastic service with the purchase of my new truck. No pressure and worked with me and my budget to get everything on my must have list. Would definitely recommend Nanaimo Chrysler to anyone shopping for a new or used vehicle. Thanks guys!!

Bailey Butler

My happy happy joy joy times at Nanaimo Chrysler, gosh where to begin. Well the service with a smile was great until I saw Harvey :( Smile lesson at Uplands Elementary Thursday night's there Harv man.. 100% without question Nanaimo Chysler is the finest Dodge dealer on planet Earth, but just Earth. :)

Allen Marsh

Fantastic service by Al. He took the time to find answers to all our questions and even did research between our visits to make sure that all of our concerns were addressed. Would highly recommend him to anybody looking to make a vehicle purchase (in fact, I already have!).

Shu Yin Zhao

Great service by Blake.

Frank Smitka

This was my third service at Nanaimo Chrysler for my 2012 Ram 1500. I was given a great prompt and professional service on all 3 occasions. Frank

Nick Munroe (Nickdogg)

Thanks for helping us find a new family vehicle! The staff was friendly and helpful!

Fei Lauren

Nate helped me through my decision process, and I couldn't be happier with my shiny new Jeep. There was incredible respect and focus on helping me narrow it down to the right model, and from there, sourcing the one that had precisely the features and colour I wanted - his team found the perfect one while I was test driving and they were ready for me when I got back. It was even on the lot in under 24 hours (on a weekend). Nate is very genuinely present and helpful without being pushy - before, during, and even after I signed the paperwork. Much thanks to you Nate for your incredible patience and honesty and the team at Nanaimo Chrysler for the swift work behind the scenes.

Grant Fulmore

The staff were all very professional and caring. I was stuck with my broken down Dodge truck and phoned Nanaimo Chrysler who got me into there shop within the hour. It was Friday of the May long weekend and I couldn't believe that it would be possible that they could take my truck in and get me back on the road the same day. I especially want to thank Bill at the Front desk of shop and Rob the mechanic. They made everything happen! When I look for a new truck I will for sure make the trip back up. Thanks!!

Lundon Shorrock

Nanaimo Chrysler made my driving dreams come true!! From the great sales team, to the finance department, and everyone else that went out of their way to make dream come true. It was fantastic experience and i would recommend Nanaimo Chrysler to anyone looking for a vehicle.

Chad Pawlyshyn

They have been great at fitting me in in short notice and quick getting any service work done. Also the shuttle driver is great and very professional.

Bev Evans

Hi In the past 2 months we have bought 2 vehicles, both used and new from Nanaimo Chrysler, on both occasions we could not fault the service, they went above and beyond requirements. Dan Beddard was our salesman who helped us out with his vast knowledge. We would highly recommend NC for exceptional customer service, and great vehicles!

RandomThings4life

Brought my Jeep Compass here and love it! I would personal recommend this place more than the one cross Woodgrove. They are friendly here and they have more car in their inventory more than Woodgrove Chrysler.

John DeKuyper

We have purchased 2 vehicles from Nan Chrysler. 1 new , 1 preowned . In both cases , our salesman Harvey treated us with respect , honesty and took the time to make sure we had the vehicle that was right for us. We recommend Nanaimo Chrysler and Harvey to anyone looking for a New or preowned vehicle . Thanks to all the Team .

Jeremy Chance

Every time I need something done right, it's Nanaimo Chrysler I go too. Kudos to Jasmine who set me up right and special thanks to Paula who took control, made things happen, kept me in the loop on every move and issue as well as answered every text, email or call without hesitation. Best service out there in a world where we can trust no one. Newsflash... you can trust them. AAA++ SERVICE ⭐⭐⭐⭐⭐ QUALITY. I Live in Duncan and choose to travel the distance because I trust them that much. Thanks Paula, Jasmine and team!

Genya full

Cameron has been helping me out with my car purchase! He is the guy to go to!

William the Waffle

I have a 2010 Jeep Patriot that I use for work. Because it is a work vehicle, I drive a lot of kilometers. As a result, I have to do a lot of servicing. The service department is very professional, knowledgeable and pleasant. I am usually greeted by my first name when I show up. In the past I have recommended Nanaimo Chrystler to family and friends. I will continue to recommend them. Jeff Scarlett

Alessandro Iachelli

Very thorough service and the staff is wonderful. Ever since we bought our car from the dealership the level of communication and follow-up for everything is top-notch. Very satisfied.

ashlee marchand

I am so happy and thankful with everything that this dealership has done for me. They were so helpful getting me into a brand new 2020 Jeep Cherokee. I'm in love with it. I will be telling everyone that I know if they need a vehicle to go to Nanaimo Chrysler I highly recommend Ben Kaal and Alex Theriau.

Sarah Leanne

I've been to this establishment three times now to get my fiat looked at and serviced. Terrible service from the service department all three times! The phone etiquette is quite terrible as well, just plain RUDE!... I hate having to call there to make appointments because I know I will get off of the phone in a bad mood from being treated the way I am. Last time I was in there a few weeks ago I had an appointment at 3pm...my car did not even begin to get looked at until 4pm and by 4:15pm the knob I needed changed was done.... Sigh... I WISH there was a fiat dealer in Parksville. I DREAD having to go here.

Ryan Crawford

Bought our Ram from here. Awesome dealership! Services department is super friendly and fair prices too. Definetly recommend!

MoonPye

Received great service for my oil change. Quick and friendly as always!

Giovanni Iachelli

Great Dealership !! Great staff !! Great Customer Service ................... !

Greg Sigalet

Had an awesome experience. Carla was super chill to deal with and everyone made the process extremely easy. Thanks for getting us into our new car.

Terry Smith

Fast, on time, service appointment - even a token to get my 2015 Dodge Grand Caravan Crew washed at the Esso station at my convenience. Highly recommended both for Sales and Service.

Mary Thiess

My car received a thorough inspection and I didn't feel like I was being oversold on repairs. It gave me confidence in my car when heading out on a road trip to the Interior shortly after.

Leonard Heit

I bought a used 2006 Dodge Caravan at Nanaimo Chrysler last January. It's a Beautiful Vehicle. Almost a Month later the Power Steering started to make a funny noise. I took it in, left it and the Shuttle drove me home. When the Van was fixed, it was delivered to my house. No Charge. Very impressed with the Service at Nanaimo Chrysler. All the Staff are very helpful and friendly. Sincerely, Leonard Heit September 10, 2015 - Recently needed some Repair work done on my Vehicle because of an overheating problem. The Bill was higher than I expected but honestly my Van is running better now than when I bought it. Very Pleased!

Natasha Dame

Would definitely recommend these guys. Amazing people who work there. Carla has always found what I’m looking for and is very knowledgeable in all products. She will go above and beyond to make sure you have the perfect vehicle for you.

Charles Nelson

Good service and have had no problems during this last visit with them

Spencer Coco

To we got our first family car and our experience was amazing Devon got us exactly what we wanted when we didn't know our selves at the beginning ! He made the little time we had to wait through the process enjoyable all in all it was a smooth experience , I would highly recommend going to see him !

Danny Macintosh

Very happy with my mechanic-related experience with this dealership! Fast service, impeccable work, and empathetic staff when delivering the cost of repairs. ???? Thank you again!

Jordan S

These people are fantastic. Took our vehicle in for warranty service and were very happy with final results. Bill and his team in service went above and beyond for us. Would definitely recommend.

Grant

It was my first service since the purchase of my new 2012 Ram 1500 and as expected the service was excellent. The employees at Nanaimo Chrysler within every department have been so helpful and have answered every question I have had. I would be happy to refer any friends or family to the dealership to purchase a vehicle or to get service done.

C Reardon

These guys went out of their way to help us. GREAT service!

Frank Hewlin

Great people to deal with and quick turn over times

William Batchelor

Exceptional service, went in for tires and an oil change and they went above and beyond helping my car run like a dream.

Michelle Smith

Alex was totally creepy and made me and my friend super uncomfortable when we stopped in to look around. He was totally unprofessional in the way he spoke to us and stared at us. Totally grossed out and will never come back. Maybe don't creep potential customers social media accounts for a date.

Chris Sheppard

Good service at a reasonable cost. Sales staff are helpful and informative.

Kiel Bach

We have had a reoccurring and challenging issue to diagnose that the service department handled fantastically! The ease of booking, getting shuttled home and being communicated with every step of the way was appreciated. One service person went above and beyond- Paula. Paula is how service should be, calm, knowledgeable and solution based. In a world of self serve its nice to be able to put your issue in someone else's hands and feel taken care of and confident that your issue will be solved, She is exactly what any frontline staff member should aspire to be. Super thankful for the service and for the mechanics that got to the bottom of it, thanks all!

Ken & Mary-Anne Armstrong

Service team are friendly and quick to resolve any problem or concerns we have. The shuttle service is a service we use and appreciate each time. The driver is entertaining and always drops us off with a smile on our face! Good job all!!

Wayne Nesbitt

My experience with this service department was great. I drove in after lunch they were really busy but they fit me in. It was diagnosed repaired along with another item I wanted done. Really appreciate the service from the assistant service manager. THANK YOU!! Have a great and safe day

Jarred Piercy

I bought a truck from Craig, he went above and beyond to make sure it had everything I wanted. He even went as far as to crawl under my old truck in the pouring rain to get my front plate off so he could put it on my new truck. I would seriously recommend to anybody looking to have a great experience with buying a new car to go see Craig or the rest of the staff there. Great people

Taylor

2 stars are only because of a positive experience in the service department. Absolutely terrible sales team. Pushy, rude, abrasive. They don't listen and they don't care about you, they just want your money. No concept of customer service at all. Would never spend money here, even though the Service crew is worth a visit, I can't in good conscience spend my money here.

T H

Purchased a 2019 Trailhawk in December and dealt with Ben Ani who was "First Class Awesome" to deal with thru the entire process!

Tara

LEAVE US ALONE. I have never been to this dealership and never contacted them in my life yet they call my home number. One day they called and no one picked up and then they called a few seconds later. It’s DISTURBING. And now I’m getting emails from this place. I just got one this morning that says I have subscribed to their emails. I’ve never given out my email to this dealership.

Danielle Chaisson

The group at Nanaimo Chrysler are awesome! They helped me pick out the best car for me, didn't pressure me to buy and went above and beyond. Even taking my new car in for service is fast, easy and enjoyable. The staff never lets you get bored as you wait. They entertain and joke around to keep the energy level high. Diane is awesome, and made buying my first new car a fun and easy experience. Thanks.

Rachel Roy

I have to take a minute and express my gratitude for the whole team at Nanaimo Chrysler. I had an appointment set for 2 days from now to have my winter tires put on, however a family emergency came up that required me to make a trip to Victoria before my appointment. When I called to see if there was a way to get me in sooner to accommodate our travel plans, their team moved mountains to squeeze me in where they could today. Not only did they treat me like gold, but everyone was so professional and communicated with me every step of the way. In addition to the great service, they even provided me a vehicle so I could complete some important errands. I left feeling really cared for and really impressed with all of their efforts. Thanks you everyone.

Clint Smith

I use the service department for alignments and out of province inspections. The new service manager is excellent. Very dedicated to improving and excelling. I always drop my vehicles off with Brent. Courteous and professional every time and has always had his promise times and estimates met. The current new management and service staff get high praise from me for addressing operational concerns and making strong efforts to show high ethics and integrity. Will, and do recomend

lovebgs1

had truck serviced on time and friendly sevice

Eric Rasberry

I just bought a 2012 jeep patriot and i love it. The staff were amazing. They have checked up on me twice to make sure i am enjoying my ride. A small piece of plastic broke off the seat and i took it in to the service guy there were also amazing and friendly and fixed it that day under warranty. Can't complain about anything I would defiantly recommend Nanaimo Chrysler and would go back.

Brenda Ulmer

I purchased a vehicle from this dealership late December, early January. Not only did they gladly take my trade in (worth more than what I purchased), they still owe me the buyout difference from my original loan. After NUMEROUS calls, they say they will cancel the check that was (supposedly mailed) and resend... I'm still waiting after 8 months... no one has contacted me for a follow up, concerning this, and I just get the run around.

Brian Durvin

Very courteous service staff. Pleased with the work done, on time and on budget. No surprises.

Tara Heller

Love my new nissian rouge

Micaela Kelly

Thank you Carla for helping me with purchasing my car! I went in looking for a new car, and she was able to get me into a car at a great cost!

Darren

We brought our vehicle in for an oil change. The work was done in good time and the vehicle was cleaned. But then it sat for quite some time before the paperwork was processed so we could pay and take it home. We've had past vehicles serviced through Nanaimo Chrysler and never had any issues. I'm sure this one doesn't happen often. We'll be back.

Robert Campbell

Great service department, prompt, professional and courteous. Also the sales team will go out of their way to assist you whether you’re looking to purchase a vehicle or not. Most dealerships sales departments will turn a blind eye to the so called “non buyer”. Not Nanaimo Chrysler, they’ll look after you. The coffee there is great too ;)

Dennis Tomiuk

I'm from Alberta and we had a major issue with a brand new vehicle we purchased in Alberta. The most amazing service we have ever experienced, they looked after us right away and even provide a vehicle for us to drive. Thank you Tim in the service department for going out of your way to help me and my family while we in a tuff predicament. And thank you to the service tech Tim who stayed late to fix our vehicle.. I will buy my next truck from you guys for sure... if your buying a ram truck Or a new vehicle i suggest you buy it from these folks they are the best by far....

Kerryanne Elias

Just bought a car there the staff were awesome . Treated my brother I very well if you looking to buy a vehicle I highly recommend these guys .

Mark Anderson

I recently purchased 2 trucks from Nanaimo Chrysler. Our salesman Ben Ani was fantastic! He walked me through step by step and helped me figure out what i needed and could afford. Ben Ani went above and beyond expectations. Special thanks to Ben Ani, Adam, Christine and Nanaimo Chrysler for a great experience! If you are looking for a new/used ride, I definitely would recommend talking to Ben Ani and the Nanaimo Chrysler team!!!

Daniel Ficken

This is the first dealership were I walked in and there was no sales pressure from the sales staff. They knocked so much off the truck I purchased with my trade I could not refuse. You have made my family extremely happy! Good job AL! Thanks

kennedy barbosa

I went in today just to have a look around and see what my options were in terms of trading up to a new vehicle from my current 2014 Honda Civic. I spoke with salesman Maneel Jaswal and he was incredible! He was very informed, but also quite attentive and I didn’t feel like he was pushing anything on me. He showed me a variety of options tailored to my specific needs and style, all with a smile on his face! Top notch service and would definitely send anyone Maneel’s way.

S Merrick

The team at Nanaimo Chrysler are top notch. Our salesman, Rex Kaiwi did an awesome job helping us get into the truck we needed. James the GM, Alex the Sales Manager, Rachel the finance manger and even a gent named Adam were all apart of our experience and leading with Rex they made it all happen. Thank you Nanaimo Chrysler for our second deal with you, we are very happy!

John Delves

Had problems with headlights. They rewired them and were working when I left.

Stacey Tate

Error in review - I did not deal with Chrysler at all - this review is of Alex with Canada Drives

Sara Cooper

Will update later, waiting on a resolution to our problem. Proceed with caution. Ask to demo the EXACT car for 500km before you buy. Perhaps even rent one, again I say it should be the exact same. Hopefully they can find the keys to a car at all.

AJ Feldman

To bad there isn’t a 0 for a rating. Sean in the service department is the worst person I’ve never met in my entire life. Threatens people and hangs up on them. Lies to them. Tries to scam them out of money even after they’ve put money into the vehicle. Completely two faced. I’m truly truly surprised he has a job because he absolutely doesn’t deserve one. For anyone looking at this place don’t. Go to Woodgrove Chrysler they’re incredible and they don’t abuse their customers.

Rachelle Brianne

Had an absolutely terrific experience buying my Jeep here. They made me feel comfortable with every step of the process, I can't believe that anyone could have felt differently!! I love my new Jeep and the experience so much that I've been recommending them to EVERYONE!!

Tyson Pendergast

Best sales personal ever! highly recommended

Earl Agar

I had a appointment with Nanaimo Chrysler yesterday and the staff in the service department was very helpful and they took my car right away and the Tec that I talked to about a small engine noise was great. He took the time to explain what he was looking for and suggested that I bring the car back if the noise gets any louder etc. And I just loved the haft price oil change and wish it could be that price always. Thank you

Alecia

Great service !! Carla was fabulous would definitely recommend asking for her next time you need a vehicle!

Dan Ellison

Great staff

Andy Knoth

Always a great experience. Friendly staff and very easy to talk to. They make you feel your part of the family.

Sandra Matthams

The sales representative was very helpful and polite when discussing the car I purchased. He answered my questions and explained how some of the different icons on the screen worked. We talked another day about a few of the other things I had questions about. I would recommend him to anyone who was looking for car.

Deidre Taylor

I had an amazing experience buying my vehicle at Nanaimo Chrysler. The atmosphere was inviting, and the service was great. I definitely recommend going to see Nigel, he is amazing! Thank you Nanaimo Chrysler!

Megan B

Super helpful and really great people even though the process is extremely long

Cam Bryant

Just bought a brand new dodge ram 1500 and was a great experience. Had to be approved but as soon as it was ok'd they had the truck out front and ready to go for me. I haven't bought new vehicles before but compared to treatment at other dealerships they were very professional and made it quick and easy. Can't wait till my girlfriend gets a new vehicle this will be the first place we go.

Ashley Plecas

Horrible. Cannot say enough bad things about this location. I made my purchase, for the exact vehicle that I was "purchasing" at this location, at the Prince George dealership. The crew working at the Nanaimo dealership avoided us, NEVER returned phone calls and could never give us a straightforward answer (they always just said "it's a go and we will call you right back). Never did. This happened multiple times. Even with the Sales Manager Prince George location was absolutely fantastic and sent me my van complementary and full detailed. I know it's no where close but it's worth it. Trust me. PS avoid the shop... The manager is so abrupt and rude. Told me I had no issues with my under warrenty SUV even though it constantly stalled...

James T

The dealership has stood behind their product 100%. The service department has treated us like gold! They just keep doing the right thing!

Brian Zitzelman

2 for 1 deal. Waste your money and get disappointed all in one visit.

Andreas Jukic

Traded in my 2013 Dodge Charger SE here for a 2021 Charger RT. They gave me a very fair trade in price on my old car! Carla was super helpful and down to earth and answered any questions I had about the vehicle and the features. I did everything remotely from Vancouver so it was a very in and out experience with as little down time as possible. Everyone we dealt with from sales, financing and insurance was competent and professional. Most importantly I am loving my new car!

Zeni Maartman

I purchased a 2006 PT Cruiser from Nanaimo Chrysler and the ONLY place I have gone to have her serviced ( if an auto is a she? ) is at the local Nanaimo Chrysler. They always give me awesome service, look after my needs for transportation, and I am always greeted in a warm and friendly manner. Over the years, I feel that I have been given good information and have a high trust level that any work that needs to be performed is necessary. Trust and realibility is what keeps me coming back!

Mary

High pressured sales, questionable financing practices and overinflated pricing.

Lori Butler

We have purchased many vehicles from this dealership. They have always been wonderful and treat you as family from the time you walk in the door and greeted by reception, and it doesn't stop there, it goes on into the service department as well as the sales. If you have any questions about certain features on your vehicle or wanting to know how to use them, the staff is readily available to assist you, and if they do not know an answer, they will go above and beyond to find one for you. This is the same with the service department, they go out of their way to ensure you are back on the road in a timely matter and safe. The detail department at this dealership is top notch as well. I cannot say enough about how much we truly enjoy dealing with Nanaimo Chrysler. I highly recommend anyone considering a used or new vehicle to stop in at Nanaimo Chrysler. They are indeed a dealership that truly cares about their customers.

Carmen Taschuk

I mistakenly used these guys to get an estimate for a trade in and despite telling them I wasn’t looking for a new vehicle anymore they called me regularly. I thought they stopped until a year later I got ANOTHER. Shady sales people looking to squeeze out your dollars. They also have shady business practices.

Brad Griswold

Excellent customer service from the moment you walk through the doors.. Any body that is in the hunt for a new vehicle I would definitely recommend going in and seeing what the sales and financing team can do for you !! They worked very hard from the minute we walked in the door to get us a the best rate and payment possible Thanks to Adam our sales manager and Jason and Rachel in the financing department

phil livingston

Always looked after and leave with a animé on my face. Nicest dealership ive ever been too. They treat you like family.

T D

Friendly, Caring and knowledgeable! My wife and I arrived at 10am on Saturday. Nigel Baillargeon ( a great young and caring gentlemen) spent hours to explain, demo, and ride along with us, until we decided to purchase our first RAM 1500. Then Rex Kaiwi (another young and caring gentlemen) took over our file and had many attempts to reach out to other stakeholder have the finance, extended warranty, and insurances documents completed on the late Saturday during the pandemic and he did it! At the end, Nicole Bentzen reviewed the options and helped us to select the right insurance coverage. It was almost 8pm when both Nigel and Rex had the vehicle and all the documents ready. We spent more than 100k and enjoyed doing it. Such a pleasant experience. Great job Guys! And of course, this only is possible when the entire team works together under great leadership. Nanaimo Chrysler, you made us your lifetime customers. Thank you all,

june Robinson

Excellent people to deal with. We had a first class experience purchasing 3 vehicles in a short period of time. 100% recommend doing business here.

Blaine G. Rahier

Carla is the best!!.

Steve Graham

This time there was no call back however, service as a rule is excellent and it is great to be a valued customer

Carol Dalzell

I was 100% happy with the service I received from Brent in service. The staff was extremely helpful and courteous. The work was done on time and to my satisfaction.

Samantha Hayes

Would never recommend this dealership. As soon as I was locked into my new jeep there was a serious decline in customer service. After just three months my grandfather took my jeep in to be serviced I was charged $300 dollars for my first service which is absolutely ridiculous as it was supposed to be included in my contract not only was the price extremely high they mentioned my brand new jeep being out of alignment and not being able to rotate my tires because I apparently had the piece to loosen the bolts at home in the package they gave me. I dont know what type of mechanic shop doesnt have a tool to work on a vehicle from their dealership. When I complained to multiple people at the dealership about the inconvenience and annoyance of this service there was an appointment scheduled to make amends however when I arrived for the scheduled appointment there was no one available for the meeting. The entire experience has been frustrating and I would never recommend anyone to purchase a vehicle from this lot. If anyone is looking to trade in or purchase new I highly recommend seeing Troy Harder at Ford he has been nothing but helpful throughout this entire experience and their dealership has really gone the extra mile to make amends for something that has nothing to do with them. I will not do any further business with Chrysler as it is a complete money scam taking advantage of clients who they feel wont notice or know any better. Pretty horrible taste in your mouth being stuck in a contract with them for 8years.

Candi Corbett

Carla was incredible to work with and went above and beyond for me. I highly recommend her!

Dimitri Giannakos

This place is a bunch of crooks. Touch screen stopped working in my '13 dodge ram. Took it in here to see what was wrong. They took my truck for about 15 minutes, figured I needed a brand new radio, quoted me for $1500 and also charged me $60 for 15-20 minutes of "work", while they did absolutely nothing to it. I then went to Woodgrove dodge down the road, walked in without an appointment, they "updated" my radio, FREE OF CHARGE, and everything worked fine. Pretty pissed off to say the least with Nanaimo Chrysler, I tried complaining and that only gets a person so far, so I had to write this review. DO NOT GO HERE.

666666666666twelve

I recently went in for the 55000km check on my 2003 Ram. I received excellent and prompt service. I bought my Ram at Nanaimo Chrysler Oct 27, 2003 and have been servicing it there ever since. The service is always first class.

l “ru2” R

I recently had the Air Bag recall and a coolant flush done on my 06 Dodge Ram 2500. As always, Nanaimo Chrysler continues to deliver a great experience. Since 2001 I have been served by a courteous and friendly staff.

Jasman kaur

Fantastic experience, very friendly staff and they put all their efforts to help you get the best of their deals That’s what i experienced and a specail thanks to cameron very kind human being a good salesperson Thank you all for your great services

Zack Chen

Sales are good, once you purchased a car. Then the service department will let you know what is the worst car service in the world! Their service was really suck!!!!! I would not recommend anyone who need service from here, woodgrove Chrysler is much better than Nanaimo Chrysler. And I would never buy a car from Chrysler!!

darren li

Nice Service.

Don King

Quick and helpful at parts and service.

selena adams

I inquired about a used Ford Focus around 11 am and was contacted within minutes by Cameron Adams. We got to talking and by the end of the day I was sold and very pleased with the customer service Cameron provided. I had been searching for a vehicle for weeks prior. Cameron and Rachel at Nanaimo Chrysler listened to my needs and accommodated as necessary as I live very far away. They were quick to reply more often than not. Communication with them was satisfactory. Upon delivery of the vehicle there was old tape glue on the passenger window and driver side windshield along with a coffee bean on the back seat which was disappointing. However Nanaimo Chrysler and Cameron Adams are where you should take your business. I highly recommend it and if myself or my family/friends are in need of a new vehicle I will be referring them to Cameron Adams at Nanaimo Chrysler.

L J

Great staff. Super helpful.

Stephanie Walters

(Translated) I AM ANI (Original) BEN ANI

Michelle Campbell

I bought my Fiat here new and I am extremely happy with my purchase! The dealership has everything I need and at a better price! When I take my car in, they clean it and wash it, great service!

shelly morgan

Visited other dealerships around the area many of them were way to pushy, these guys listened and got us exactly what we wanted and were not pushy knowledgeable friendly staff,we will deal with them again strongly recommend them!

Holly Dechert

I actually walked into the wrong dealership orignally thinking it was another one I had some previous contact with!! Nanaimo Chrysler and all the staff, especially Dwayne were exceptional! Our requirments we were looking for in our truck were long, but within hours we had a vehicle lined up for us and within days we had our new vehicle! I'm sure glad I accidently walked into Nanaimo Chrysler (especially since the other dealership took 4 days just to get back to me!) Thanks guys!

zoe drysdale

Ben was awesome! Great sales guy and friendly! Helped me pick out my dream jeep! Everyone at this location was super helpful and friendly, thanks for the great experience team!

Carla Dame

Just bought my 2nd Jeep from this dealership. The service department installed my lift, wheels and tires. Amazing all around customer service from every department. Amazing atmosphere as well! I am very happy with my new Rubicon.

tom charlie

Very nice people nice lunch

PIERRE BLANCHARD

Most friendly personnel and excellent service and of course the car suited for our needs.

Ida Thompson

Excellent service all around. Many thanks to the whole team, especially Alex, James, Chris and Rachel! I will forever be a Nanaimo Chrysler customer and will only recommend them!

Bev Sims

Just bought a 2015 Jeep Cherokee and love it. Once again exceptional service and everyone is knowledgeable and extremely helpful. Already have recommended them and definately will again and again. Service call, absolutely the greatest ever!!! I wasted their time for my concerns that were nothing at all, Left there not feeling like an idiot but that it is absolutely necessary that I feel comfortable with any concerns I have. I was amazed at their responses!!! Great great service!!

Chris Carswell

This was my third vehicle I purchased from Nanaimo Chrysler, they never let me down. From the salesman Randy to the finance manager Doug it was a great experience. It’s the only Dodge, Jeep & Chrysler dealership I would buy my vehicles from in Nanaimo. They would have gotten 5 stars if my new jeep was full of fuel. Chris & Diane

Carly Sidor

Awful experience, over the weekend I was there and had little to no help. When I was helped by someone I was treated very poorly. Wouldn’t recommend going here to anyone.

Ron & Daphne Stabler

Thanks for fixing our Journey's tire. We wondered why it kept going down. Great service! Daphne & Ron

Marc Grondin

If I had known my Grand Caravan was so useful I would have bough one years ago. I did drive Station wagons in the mid seventies when my kids were young and loved them but since then I guess I forget how much fun it is to have SPACE. My purchase happened when my wife found it difficult to get in and out of my previous small car. I stopped at Nanaimo Chrysler to have a look and I was treated so well that I purchased the car within an hour or so. I had purchased a small car because I was looking for fuel economy. I am now surprised that my Grand Caravan is almost as economical as my small car, which was only 8 months old. This past week end I drove from Nanaimo to Victoria and back and the fuel consumption was 8.1/l per 100km. I had my vehicle serviced at Nanaimo Chrysler twice since I purchased it and I was very satisfied both time.

Linda Verhoeven

Finally got all the extra bits and pieces fitted onto the truck. Now us boaters can go RV-ing in the landyacht. Thanks guys! Great job.

Dwight Huddlestan

Top notch, seamless transaction. James and his team delivered. The only place to go for any Chrysler products.

Sasha Kay

I have been going to Nanaimo Chrysler regularly for oil changes and maintenance service on my Fiat 500 C - I am impressed with the Front Desk Staff and their knowledge and efficiency. My recent visit had some hiccups but Brent, Front Desk Manager, handled it professionally and with humility. and the outcome was satisfactory. Some concerns were also handled with understanding by Sally McIntosh and I felt she heard what I was saying. I have a huge shoutout to the amazing gentlemen who drives the shuttle. He is professional and friendly at the same time, and he makes my visit even more delightful. He's a keeper! My one suggestion is that following wheel rotation that the note on the bottom of the invoice should be highlighted for those of us that may just scan their invoice and miss the note there - or even better for the service department to verbally verify that re-torquing is necessary after 50 km. Just saying...... lol

T K

Ben from sales helped us get into our vehicle . he was excellent.

cory brown

Wouldn't stop calling ...everytime I go to bring my car in I get bothered by 2-3 sales people or they dont stop calling when i said i need to think about it

Dave Stewart

Recently purchased a vehicle from Nanaimo Chrysler but was disappointed with the high pressure sales approach and dishonest service I received. After a lot of discussion I managed to 'talk them down to a price' which I later noticed was the same price they were advertising on there LED sign. They later added the price of the warranty to the offer sheet, making the sale price higher than what was agreed to without talking to me. In fact they even went over additional warranty options with me without disclosing they automatically tried to sign me up for the $2,500 'basic' warranty. In addition, they verbally offered me a financing rate of 4.1% but when I sat down to sign the offer sheet I noticed the financing was listed at 6.9%. No one went over these details with me they simply expected me to sign the sheet without reading it. Finally, the car they sold me was different then the one I test drove. We test drove a grey Grand Caravan which I thought I was purchasing but when they went to get it for me they brought out a red one. While I ended up buying in the end it was not an enjoyable experience and I would not recommend to a friend.

C Smith

Was too much pressure to rush and buy.

Christos Bourodemos

what can I say, the guys there are awesome!! thanks Tim!!!

Janice Bayliss

I received fantastic service as usual! Everyone was happy and helpful! Tim is amazing! Would recommend to everyone! :)

Christian Irwin

What a terrible business to deal with. Their Canada Drives store lied to me about bringing a vehicle across from Vancouver I had seen on the Canada Drives website. They had no intention to bring it over. They just wanted me in the store to look at their inventory. Avoid them. Shops elsewhere. Stereotypical used car salesmen.

Ashlee John

Amazing customer service, the sales and service team are incredible! Very knowledgable and caring! Would highly recommend buying and servicing your vehicle there!!

Jonah Jones

They were simply brilliant. As newcomers to Canada. We found them honest (an extremely rare trait in my experience of dealers), professional, genuinely caring about what we needed. They were simply head and shoulders above the competition and we will buy from them again. Thank you for a great welcome to Canada and all your help Jason - you have a great business.

Christine vanNus

Dealing with Carla and Scott made our new purchase absolutely effortless. They are knowledgeable, friendly and fast and best if all no pressure sales. I highly recommend this dealership. Best experience I've ever had when purchasing a car.

J Dunc

This was the best buying experience we have had at a car dealership. Friendly and honest people. I would recommend Jason to anyone who is interested in buying from this dealership.

Jasmine yeomans

I am beyond ecstatic with my experience with the staff at Nanaimo Chrysler buying my new Jeep! I had been dealing with Tyler and thank him for the time and effort he put into actually working with me on my concerns of getting me into a new, reliable vehicle. I had been struggling with credit since an incident in my early credit building years that didn’t seem to want to leave me alone and was extremely nervous to get into a loan let alone deal with a dealership that would use pressure to sell me. I was very pleasantly surprised with Tyler and everyone that was working Tuesday evening that met my needs and concerns not just in their jobs in sales but as well on a personal level with compassion and humour when needed. Thank you all again for everything you have done. Look forward to working with you in the future and if anyone is looking for a new vehicle and maybe been in my shoes this is the place to go and ask for Tyler! ????

Michelle Haines

Worst possible experience EVER! Not women friendly at all. Misrepresentation in buying a truck.. returned truck after figuring out what I bought was not what I wanted AT ALL!! Not one of the salesmen knew this! They need more knowledgeable staff!!! Spoke to Manager.. who was a complete and utter ... well you know. Lets just say not a very friendly man.. and even had the audacity to insult me and my new truck purchase going as far as to say it would not do what I needed it to do!! NEVER AGAIN will I ever recommend this horrible dealership

Matt Biddlecombe

Service department is very good.

bruce smitten

we had the one the best experiences buying a new vehicle from this dealership.they were not pushy salesman.very knowledgeable.

Jenn Geeson

NEW MANAGEMENT AND MUCH BETTER CUSTOMER SERVICE THAN MY PREVIOUS EXPERIENCE

Ben Going

I have a 2012 Dodge Ram that I take in religiously for service with Cam and the team at Nanaimo Chrysler. They are always friendly, and I don't ever feel like I am being taken advantage of. Care is always taken to ensure I get to where I need to go when my truck is in for service and they are extremely accommodating when it comes to my hectic schedule. Last time round, I needed to grab my truck while it was still in the service bay to get to an appointment, they rushed to get me into the truck so that I could make the appointment and told me to pop back in for the air filter that still needed to go in. I made it back in a few days later and they finished up! Now, THAT'S SERVICE!

Edward Dahlgren

Attentive and professional service. My ongoing experience is very positive, Brent in service always manages to be knowledgeable and personable. Additionally I would like to thank management for restoring Saturday service in the shops.

Melanie Morton

My experience was great at Nanaimo Chrysler! The fact that this is a local family business really showed! Thank-you for the fabulous work finding my family the vehicle we needed with the financing that worked for us!!!

Brian Tate

We received great service, starting from the courteous questions enquiring what our needs were without the full court pressure. Then the finance options available to us without the hidden fees and answered all our questions about how and why the dollar figures added up. We got the rate that worked for us.

Leeann MacDonald

Great experience and one happy customer! Awesome deals and staff. Sales people that are not over pushy, knowledgeable and take the time to work to find what is right for you. They work with you- what a pleasure. Thank you Carol, Al and Steve. Come down to Nanaimo Chrysler and get a "new" vehicle at a great price! You can even say I sent you! ;) Cheers! ????????

C

Absolute garbage of a dealership .Not sure if the good reviews on here are fake but I see why I'm hearing a bad reputation at this place . Only care about selling you a car and not about service. I'm hearing from other dealership employees that customers are switching to woodgrove Chrysler .I will be one of those people. Joe at woodgrove Chrysler is absolutely amazing .Best service in Nanaimo.

Tammy Reaume

Very professional and friendly staff made my experience purchasing a new jeep wrangler very enjoyable. Not pushy or demanding. They found me exactly what i wanted and the process was very fast, Thank you all very much.

Warren Payne

I found the sales people to very helpful and they stayed late to get things through for me. My salesperson Jason went to Langley on his day off to pick up my new Jeep. Thanks to all of the staff for making this a smooth deal.

Jim Nelson

Get my car serviced here. They do a good job never try to over sell work.

Peterbilt Pacific Inc

I can't even put into words how amazing Nanaimo Chrysler's Auto Body was to deal with. I was in an accident but managed to drive my little green beast to the dealership, from the second I walked through the door I was treated like gold. Les looked after my car and me and I honestly have no words on how appreciative I am. I understand in this time of COVID that things are difficult, parts took a little longer to arrive, etc. I was kept up to date constantly and Les helped me with everything, rental car, loaner car and made this whole ordeal a piece of cake. Thank you from the bottom of my heart, you deserve more than 5 stars!!!

Bill Williams

I am very pleased with the service that I receive fro Nanaimo Chrystler. That is why I have been a loyal customer for many years. During my last visit, Brent and the boys went above and beyond to provide me with a little extra service. Thanks guys. I often recommend Nanaimo Chrystler to friends and family. I deffinetly will continue to do so.

Alex Williamson

I went to trade in my vehicle on a new grand caravan. I put a deposite down on a vehicle and agreed on $250 biweekly payments. After taking the ferry to get there I find out they sold the van on me and the new deal made my payments jump up to 465 biweekly. I sat in the waiting room for 2hr before they even told me the van I was coming to get was sold even after I put a deposit down on it to hold it. Will never return there again. Worst customer service I have ever recieved anywhere in my life

Ryan Astle

great service, on time and done right.

George Banasky

I would like to express my thanks for the way I was treated. And to thank Leslie and Tim for the way they handled my situation. I am very Please with the work done on my vehicle.

E RG

We've tried all the local Dodge dealerships and none compare to Nanaimo Chrysler. Simply put, they are the BEST Dodge dealership on the island. Over the last two years, we have at various times, serviced 5 different vehicles with them and never once were we charged unnecessary expenses like 'shop supplies' etc. Even when there has been snafu's (and yes, there always are some complications when doing business) they are responsive and communicative, even when the onus isn't on them to do so. We've also purchased 3 vehicles from them over the last year and a half and we wouldn't think of going anywhere else. Dwayne is the superstar of sales people, he makes us laugh, knows his vehicles inside and out and always works to get us the best deal....and we aren't the easiest people to make a deal with! The Neal's take a great deal of pride in their business and it shows. It also makes a big difference to the customer experience before AND after the purchase, which is so refreshing in this day and age. Yup, simply put, it's the best place to buy a vehicle on the island!

Lynnette Adams

Awesome staff and Cameron has sold me all of my vehicles and been a spectacular salesman. No pressure and got me exactly what I wanted at a great price! Go see Cam!!

A S

I thought I wrote a review when I bought my first vehicle there, but it's not here. Now I'm on my 2nd so I thought I'd take the time to write one now. We had a van with a cracked block, 10 days before Christmas 2019. With 4 kids, we needed a new van and needed the right one for us. We went to every dealership in Nanaimo with an open mind as we didn't have a brand preference. Kia, Mercedes, Toyota, Honda and even went to VW to look at an Atlas. At ALL if the dealerships we felt unwelcome, with the exception of Nanaimo Chrysler. Adam and Nate "tag teamed" us and Nate took us on a test drive. Low-pressure for both. Adam answered my questions and Nate answered my better half's questions. We weren't intending on buying that day and they didn't pressure us to, either. When my wife mentioned we wanted to take the kids out to look at Christmas lights as it was our tradition, but couldn't due to our second vehicle being too small for 4 kids, Adam said he would find a way to get us a van for the night so we could take the kids out. We bought the van that afternoon. 2019 Chrysler Pacifica S and we paid less than the sticker. Fast forward 5 months later and I found myself in need of another vehicle to go to work with. I went in and Adam introduced me to Patrick as Nate was away on parental leave. Went in with the intention to look at a used SUV, left with a 2020 Jeep Wrangler and the payments were better for me. Nate even called a few weeks later to make sure Patrick took care of me and congratulate me on the new Jeep. The guy has anew baby and he's congratulating me...how's that for a personal touch? Not only have I recommended Nanaimo Chrysler to my friends and family, I insist they at least call when they're in the market for another vehicle because the guys there can find what you need. Last thing to mention. I had bad credit. Timing couldn't have been worse. They made it work for us and I'd do it again. tl:dr: Low pressure and they'll get you into the right ride, even if your credit sucks.

Kaixiong Chen

This time the service includes Tire Rotation, Balance Tires and Axle Fluid Change. I received fantastic service as usual! Everyone was happy and helpful! The fellow at the Service Desk was awesome!

Rachelle Thomson

Will never go to another car dealership again. Nigel and the team went above and beyond my unicorn of a list I gave him for a trade in I was looking at. Family friendly and amazing atmosphere. Thank you so much!

Elaine Turner

I own a 2008 SX4 Suzuki Hatchback. I absolutely Lovelovelove it!! I have always had great service with Nanaimo Suzuki/Chrysler. I purchased an oil change for life card when I bought my car so it doesn't cost anything now when I come in for that service. I needed a brake job this time. The guys gave me a ride to a shopping mall while they did the task. Picked me up when it was finished. even cleaned the car!!.Awesome after service. I think this asset is even more important than a nice guy that sells you the car.I always stop just before excellent--- just to keep everyone striving to give the same awesome service every time. Thanks A lot!!!!

Dano VI

Brought a vehicle in for an $89.99 inspection. Asked them to check the running gear and couple things. Picked it up with a $550.00 bill and they fixed nothing. When i asked for a quota to fix a couple things they were too busy to figure it out. What was i thinking taking my vehicle here. Worst experience ive ever had with a mechanic shop. Midas does free inspection. And fixes things. Worst $550.00 ive ever spent. Would give 0 stars if there was an option

William Wilde

Lots of new /used to choose from.

nathaniel bruce

Great customer service! I highly reccomend this dealership to anyone looking to purchase their next vehicle!

Brandon Seriani

Traded a vehicle for a new car recently and had the best service ive had at a dealership thanks to Cameron. He was very helpful in making sure i got the vehicle i wanted while not being aggressive and letting me take my time to decide. Ill definitely be using him again in the future, highly recommended!

Angela Young

I'm Dodge all the way

Jerry Moyneur

I got a recall notice in the mail and called the service dept to see when it could be done. I was planning a fairly long trip and want to know how serious it was. I was told not too but if I came in at 9am the next day they would do it right then. Perfect,i did and it was completed immediately. Great Service.

Karen Palmer

When Blake called me to talk about trading my firecracker red Jeep in for a new one it wasn’t anything I had even considered. I loved my Jeep but the more he talked about the invoice pricing and the high value of the trade for my Wrangler I decided to go in for a look. It actually took a few days for Blake to find the exact one I wanted because if I was going to give up something that I loved it had to be worth it - and Blake found a Sahara. It’s a thing of beauty with everything I asked for in Sting Grey. Jeep Life ❤️

Lary Hansen

I put very few kilometres a year on my 2009 Dodge diesel and the service department always give me excellent treatment and do a very thorough check to make sure that the truck is kept in first class shape. This time they found a couple of minor problems that will be looked after at a future appointment. Good job guys.

ESsexual Health

Brad was so kind and welcoming to me - I have just moved to Canada from the U.K. and was quite nervous about the experience. Brad was so helpful and supported me, when I didn’t even purchase from him. That’s such good customer service I think!!

Roscoe McLean

Slow service department

Chriz

Great atmosphere

george Woodley

soon as I arrived my truck was taken in immediately and serviced. I didn't have to wait any longer than the quoted time. everyone was super friendly. waited 90mins but truck was nice an clean and very friendly staff

jan desjardins

I sent an email thru Car Guru and Sergey contacted me the next morning. I had a wonderful experience with Sergey from beginning to end. I love my new Fiat. It is everything they said it would be and more. I especially appreciated the extra time Sergey spent with me, teaching me about all the options and technology that I was not accustomed to. Sergey and all the staff were courteous, professional and a pleasure to deal with. I was given a fair price on my new car and my trade in as well. It was very nice to have all my needs dealt with on site such as transfers, insurance, and trade in. Sergey stayed involved and kept the process moving along smoothly. Much appreciation goes out to Sergey for your personalized and friendly service which included a follow up call the next day to ensure my satisfaction with my new car.

Danny

Very friendly and knowledgable staff! Nate, Brandon and Alex is very patient and attentive to helping me find my best fit for a commuter!

Ray Brown

We bought a 2015 300c in May and found the experience very easy. Our salesman, Dwayne was very helpful and easy to deal with all through the sale. We have had some work, both routine and warranty and the work was carried out very quickly and professionally. Dwayne makes us feel welcome when ever we have been at the dealership and takes the time to chat with us. Overall, as a dealership, I found Nanaimo Chrysler to be above and beyond the average. Ray and Val Brown

Virginia Porter

As usual the service I receive was top notch. Everyone in the service department are polite and courteous and I couldn't ask for a better place to take my Journey. Once again many thanks

Ian Boyd

Park assist sensors came in and were installed. Staff was very courteous as always. Really appreciated the shuttle going to Departure Bay and picking up my wife, by the time she got to dealership job was done and we were on our way. THKS!!!!!

Nita Sihota

Staff is very helpful. I went in last minute to get the headlight replaced, service desk staff was Amazing!

Alisha Marinus

I can’t say enough good things about my experience with Nanaimo Chrysler! Jacob Vey sold me my dream car and was very attentive to what I wanted in a vehicle. He was very personable and made me feel so at ease throughout the whole process. He’s very knowledgeable and passionate about his job and clients. The service department has serviced my vehicle once and were very helpful with any questions I had and made sure to go through everything that was done to my vehicle with me when I picked it up. Anytime I’ve called with a question they have always been quick with a response and to help. Overall a really great experience buying a car compared to my previous one.

Stella Pinsonneault

No complaints! Staff always friendly and attentive. I valued access to ShawGo and live TV.

ROSE BRINKWORTH

my first time buying a new car very pleasant experience wonderful sales personal thumbs up

Jay S

my car was involved in an accident and there was some extensive damage. Chrysler team had everything fixed in less than a week for me and also supplied a courtesy car while mine was in the shop. The staff are awesome and even went the extra mile and polished my head lights, vacuumed the inside and washed the outside of the car. Would highly recommend bringing your car to Glen with any ICBC incidents, hes friendly, professional and did everything in quick manner! will definitely be back to this shop with any future car troubles!

Britt P

The mechanics at this dealership are hands down the most unprofessional people I have ever had the misfortune of dealing with. After blatantly lying about work that didn't need to be done, and taking advantage of my lack of knowledge about cars, they continue to demand that they be paid for work not even completed. I would not recommend seeking any services from Nanaimo Chrysler as they clearly have no problem being dishonest in order to rob customers of as much money as possible.

Paul Brinton

My wife and I just purchased a 2013 Fiat Arbath 500. We have been Chrysler people for some time, we already have a Chrysler Town & Country which we consider to be the most versatile vehicle one could ever own, We could have used a second vehicle on different occasions and I've always had a liking for the Fiat Abarth going back the sixties when I saw them race in the UK. We met up with Rick, on of the salespeople at Neil's Nanaimo Chrysler, who showed us the available Fiats on the lot and we test drove both the Cabrio and the Abarth. Needless to say the Abarth was my pick. We processed the deal very quickly thanks to Rick together with the Doug, the financial guy and picked the car the next morning. Usually purchasing a vehicle can very stressful, working with the guys at Neil's Nanaimo Chrysler was really a pleasurable experience. Thanks.

Mark Overton

Great experience the sales staff where knowledgeable about the products and helpful in finding the right vehicle for us. Thanks again!

Rick Mack

Great place, great people. Treated my daughter and I very well!

Peter Halls

Repaired right... no need for 2 or 3 trys Hand washed ... clean! clean! Friendly Service!!

Dean Brosseau

top notch service

Joanne Kipp

A big thank you to our salesman, Sergey Chubinsky - a superstar in helping my father purchase his almost new Dodge Caravan. Unbelievably patient, thorough and friendly. Would recommend this great salesman to take care of your car needs.

Wolfgang Schneider

Nanaimo Chrysler a Dealership with class The Service Department go the extra mile to serve you, I had some major work done on my 2000 Grand Caravan in 2007 and the service department called me every hour with an update. The Service Manager and his crew are very efficient.. With the kind of service I purchased my next new 2008 Grand Caravan from Nanaimo Chrysler. and the services done were super. It sure is worth a trip to Nanaimo Chrysler for Purchase and or Service

big block

fast oil change nice people but didn't wash my truck after

sherry marcotte

Over all satisfied with my oil change.thanks for the 5%off with my card.and the wash was nice.i did not receive 5%off with my card but i did get 25 dollars off with my booking on line and the copoun for the senthetic oil thanks.the loaner car was nice as well thanks the staff is always very helpful thats why i keep coming back i did not receive my mugs maybe next time!!

Heather Lefevre

Wonderful experience at Nanaimo Chrysler! I brought my vehicle in as the other Woodgrove Chrysler never got back to me in over a week! Called Nanaimo Chrysler Tuesday got an appointment few days later! Brought in my vehicle! Service department was very helpful and friendly providing great Service. I dropped my car off 2 hrs later they called and it was ready! I was provided a shuttle to an from! They figured out the problem right away and was fixed. It's interesting how two different dealerships deal with their customers! Thank you Paula in Service for extraordinary customer service! ****** My car was clean when I came back! They washed my vehicle****** 5+ Stars for this dealership

Jason Haffner

Had a very smooth and painless car buying experience at Nanaimo Chrysler. My salesman, Cameron, was friendly and knowledgeable , and was able to get everything set up in advance before I came down to the lot. 10/10 for efficiency.

jack stoker

Very nice and not pushy at all. Made sure i was making the right move for me not just for a sell

Wayne Kay

Just awful. Bought a 2019 Hyundai last week, but the front brake started making a noise. Called Nigel my salesman on Monday to see if I could bring it the next day since they documented a brake service done before purchase. I was told to bring it in at 9:30am. On arrival there was one service writer with his head buried in a computer. Without looking up he stated someone would be with me. Shortly after another service writer appeared saw me waiting, grabbed a clip board stating he would be back and then disappeared on to the shop floor. After he finally returned I communicated why I was there, he said it was going to be awhile to which I said pointing to the waiting area, I would wait over there. His answer to that was we are really behind,you need to leave it with us. That was not what I was told, and since I drove down from Parksville, that wasn't possible. Texted my salesman the situation, but he never responded. This company is not focused on post sales care, once they have your money they're done with you. Another top tip, when you prepare a car for resale, and you find one tire needs replacing due to wear don't cheap out and replace the one tire leaving mismatched tires, that in not safe or a quality used car. Now I have to replace the rest, my bad because I missed it. What else did you fail to do? There are lots of other quality places to drop your money.

Hugh Nelson

I have been dealing with this dealership off and on for the last 9 years. I have always been treated with the utmost respect whether dealing with the service department or with our honest salesman, Jason. It is one less stress when you know the people at Neal's Nanaimo Chyrsler have your back. We will continue to do business here because we love the product and the people that sell it, and service it. Best Regards Hugh Nelson

ray neuls

Hi folks - I recently purchased the Renegade Trail Hawk at your dealership and was very satisfied with the reception I received. Your sales rep Ron Pearce was most helpful and courteous at all times and if I had any questions, he followed up immediately with the answers. All other staff were very friendly and courteous as well. I am really enjoying the Jeep Renegade - a great all purpose vehicle!

Paula Szabo

Fantastic, friendly service!

katrina wilson

I was dreading buying my first new car as i have had bad experiences buying used cars from car lots. I went there as they were closing and they stayed late to show me some cars they were not pushy and listened to what i was looking for. The next day i returned and bought a dodge journey they didnt push extras on me and were very patient. I have never had a better experience at purchasing something. I highly recommend going here.

Frank Stangways

I called In to the dealership and the receptionist seemed lost, I called 4 times and couldn't even reach my salesman how do you expect to sell cars when you dont return calls off to woodgrove i go

Devon Kruggel

I went on February 5th and the weather was atrocious. They were all there and had my oil changed and everything checked out in 45 minutes. It was great.

Ray Nelson

After years of dealing with the dealer in Port Alberni I am so happy to be back at Nanaimo Chrysler. I was in last week for my 1st service and it was beyond compare I arrived early and the service crew got me in right alway and was in and out in record time, pleasant attitude, friendly and so willing to assist Thank you so much. Ray Nelson

Fred Pollock

This dealership was unbelievable and a pleasure to work with right from the moment we stepped in. Alex the sales manager introduced us to a clean cut salesperson named Brandon Marcotte. He was very polite and not for one moment did we feel rushed. He noticed we were in an older Jeep. He did ask us if we would consider trading that vehicle in but we said we would prefer to sell it privately. He proceeded to show us what was in our price range and told us about some of the new things these Jeeps had to offer us. The Jeep we were offered to take home that evening was not the one we choose. We bought that one back to the dealership the next day and asked if they could get one in the darker charcoal tone. Brandon quickly located one then we talked price. After an hour or so working with Alex the sales manager the finance lady and Brandon we were so pleased and did end up using old older Jeep that had served us so well as a trade. All the numbers worked. Man this thing has power. I would like to tip my hat to Alex and especially Brandon for their patience and we will always be proud to recommend the staff over at Nanaimo Jeep Chrysler. We will be coming for the 1st oil change next month I guess and it will be nice to see the folks once again. Way ta go.

Sheila Bond

They didn't listen to a thing I said. And brought the keys to a car that I wouldn't drive if given to me.

Peter Clark

The staff were friendly. They looked at my truck, ran some diagnostics but couldn't find any issue. I believe they updated the firmware. All free of charge.

Chris Moynan

I had a great time working with Bryce Hamar On a deal for a 2014 ram 1500 sport fully loaded. Excellent truck and service A1 .. Thanks again for that sexy truck ..

Bruce Bell

Great business to deal with. Bought my Dakota 15 years ago and all service has been done by Nanaimo Chrysler. My Dakota is still running well.

Adam Martin

Ben K at Nanaimo chrysler just sold me a truck and it was the easiest, hassle free vehicle buying experience of my life. Ben and Adam didn't stop working until they found me a truck I was 100% happy with. Amazing team of sales professionals!

Randy Cooper

This time I had quite a lot of work performed on my Cherokee, due to the very professional manor in which my vehicle was inspected during the scheduled servicing. The apprentices mechanic Gal van & great as always mechanic Rob along with service tech. Brent & service mgr. Tim found & showed me work requiring to be performed & explained why. Yes this work was costly, however necessary to keep my Cherokee in top pristine condition as usually. Tks guys again great work & yes Rob, I have logged the 2 items you pointed out for next time I am scheduled for service, they will be done. Randy Cooper

Dean Ken

Everyone was very helpful and nice. The service manager was approachable with questions that I had. He was knowledgable as well wtih his answers. I drive up from Victoria and the service was great in terms of time and getting me back on the road. I took advantage of the shuttle service to the mall where I spent an enjoyable few hours. When I got back to pickup my car it was great! Thank you to everyone in the shop. I know that they had a busy day but they got it all done. Thank you to the person who tackled cleaning my car, they deserve a pat on the back!

Manraj Sekhon

Got my first car from here a few days back!! Had excellent customer service and I absolutely love the car. Jacob was so helpful and sweet! Strongly recommend working with him :) Couldn't have asked or wished for a better experience with a dealership. Everyone was so kind and Jacob is extremely reassuring and helped calm all nerves and answered any questions we had really well. Just an absolute wonderful experience here :)

rachel krusto

After having a less than pleasant experience with another Chrysler dealership in Nanaimo I brought my Jeep to the service department here for repair. It was a refreshing experience dealing with Paula and her team. Less than a month later, Jacob contacted me about possibly trading my Jeep in. He took the time to listen to what I really wanted and was able to find something that checked all the boxes, meanwhile I did not feel pressured by any means. Would absolutely recommend anyone to Nanaimo Chrysler for sales, service or parts!!

Keegan Marshall

If you want to throw away money this is the place to go. There offer on a trade is was $13,000 less than two other Chrysler dealerships. When asked what black book was on the vehicle they said they don't go by that. On top of that, they are advertising vehicles with added options at discount prices. If you go in to check it out they will try and tell you it is a mistake. In fairness, when i mentioned the term "bait and switch" they said they would honor the price. All in all I wouldn't trust a word out of their mouths, and I definetly would not trade in a vehicle here unless you feel like giving away money.

Dwayne Dubois

We were driving to Vancouver Island on holidays when the brakes on our 2015 Dodge Ram unexpectedly went. We had warning lights, leaking brake fluid and some really serious smoke and smell. Needless to say, we were quite concerned. We called the dealer and they managed to get us in later the same day. The truck would need to stay overnight and repairs couldn’t be completed until the next day. However, every single person we dealt with in Service were beyond excellent. They were friendly, courteous and professional. Thanks to Sam (who booked the appointment), Lexi (the service rep we dealt with) and Mike (the mechanic who even showed us the issues and let us take some pics). Now, with nothing but time on our hands, e even looked at trading in the truck on a new one…and while very tempting, we just couldn’t justify it at this time. The sales guy, Cole, we dealt with was super friendly and spent so much time with us, even when we assured him we were just going to repair our truck. There was never any pressure and he was very empathetic to our interrupted vacation. And either in an attempt to close the deal, or just because they have truly great service, Cole and the Sales Manager (Ben) even arranged for us to test drive the new truck overnight, so we could get to a hotel and back to the dealer the next day. So if that isn’t exceptional service, I don’t know what is. I think when we’re ready to trade in, we might even justify another trip to Nanaimo to deal with this group of exceptional people. I would highly recommend them for sales and/or service. Update: we traded in and Vince and Shae were awesome to help push the deal over the finish line. So excited. And broke. Just kidding. Got a great deal.

Dawn dawn

Staff is super awesome and friendly to work with, they are willing to work with you to help you I would recommend Nanaimo Chrysler to anyone who is interested in purchasing a vehicle and a huge thank you to all the staff who made us feel welcomed.

Travis Armstrong

Awesome service. Fast and friendly. Highly recommend.

Youtube User

Great experience buying a truck and a car with Nanaimo Chrysler - happily they had exactly what we wanted - colour and all! Cameron was our sales person and he was fantastic - very attentive, straightforward and personable. We will definitely be calling on Cameron for future vehicles!!

Nathan Peeters

Bought a used truck here about a month ago and the salesman, Cameron Adams, was great. They happened to have just what I was looking for and i came out with a good deal. No pressure from Cameron, friendly guy understood the finance requirements and didnt try and get us into anything way outside the budget. Great experience compared to what you normally get at dealerships.

Danine Lecuyer

Hi Sally.Everything seemed to be working quite well on my car this time.Thankyou for your assistance.Danine.

Jubr JC

Hands down, worst dealership ever. Were told had a prime rate approval at 4.29% on a new 2018 Jeep Rubicon, were to sign and pick up the vehicle. A control number to get the vehicle at dealer cost was emailed to them directly from Chrysler Canada while we were on our way to sign. Suddenly, that 2018 Jeep Rubicon isn't available, there aren't any other new 2018's, they will submit a 2019 to the bank. The dealership then says that the best approval they could get we needed $9000 down and a co-signer because the bank shortened the term on the approval when the 2019 was submitted. even though with the control number the vehicle was $10000 cheaper, which clearly makes no sense. When asking for more detail (which apparently isn't allowed)Jason Neal spewed out numbers so fast that I couldn't keep up, when I asked him to show me on paper so that I could follow he started slamming the pen down on the paper, it was quite shocking. A few days later, we were told that a new 2018 Jeep sport came in and was within the approval. We went the next day to check it out. For the next week or so, we were constantly told that they were waiting to hear back from the bank. Finally went in to see what was going on, only to find out that they hadn't even submitted the 2018 Jeep sport that we had apparently been waiting to hear back from the bank on. I sent and email that night asking then to resubmit to the original bank who had issued the original approval, since we are now looking at a new 2018 Jeep just like the original approval, which is now cheaper due to the control number. I received an email back Friday asking me to call. Which I did. I was then told that the original approval never existed, but they would contact the bank and call me back by the end of the day. When I didn't hear back, I called the next morning (Saturday) at 9am and asked that the finance woman call me back, she didn't. I called at 12:30pm left a message for her to call me back, she didn't. Went to another dealership, got an approval within minutes. Tried calling Nanaimo Chrysler at 5:55pm, was told that the finance woman would call me back before she left, but she didn't. Decided to drive to Duncan and visit Duncan Chrysler on Monday after work. Got a call the next morning from Duncan Chrysler that we could come and pick up the new 2019 Ram 1500 pick up truck that we had picked out the day before, which we did. Interestingly enough, the approval was almost identical to the one that Nanaimo Chrysler said never existed. Clearly, Nanaimo Chrysler didn't want to honour the control number available to the people who build Chrysler vehicles and their families, yet they want us to buy from them. More than 2 weeks wasted trying to give Nanaimo Chrysler the benefit of the doubt while they kept saying they were "waiting to hear back from the bank" (which NEVER takes that long), and were treated like pests. Duncan Chrysler had it wrapped up in 4 business hours and treated us like family from the moment we walked into the door.

paul kalar

Unbelievable customer experience. I buy a truck every 3 to 4 years for work. I had never dealt with Nanaimo Chrysler in the past. Not only did I get the best price on the entire island with out even asking for it (I checked), the experience was very friends and family feel. Duane and Steve where awsome and really pulled all the stops to make me a happy customer. Good hustle boys I'll be seeing you in 4 years ????

Christine W

My experience was great! I didn't feel like I was being presured. The staff were knowledgable, and sensitive to my needs and wants. I love my new Journey. Its stylish and practical. I love all the space I have, its roomy without being a boat to drive. My only complaint was how long it took. I felt things could have flowed a bit smoother, and shortened the waiting period. All in all I was pleased with the service I received and I would deffinatly reccomend them to friends.

Karen Pierce

Bought this amazing little “Green Bean” from Rex Kaiwi and the team today and was so impressed. If you want a salesman with ethics and class fo see Rex. He isn’t your typical salesman and listens to your needs/wants and matches you to the vehicle you were looking for. I would recommend him to anyone wanting an amazing vehicle buying experience.

Claire Helie

Efficient staff and really helpful.

Doreen Hemming

I was contacted via email by Sally to inform me there was a recall on my vehicle but it was an easy fix. I was able to arrange a time to take it in and have that taken care of plus get my windshield replaced. Bruce from the autobody shop was excellent! Really everyone was excellent!!!!! I've never had a bad experience!!!!

Norm Shokal

Couldn't see the cars

Scott Renouf

Bought a used Tesla from this dealership with the expectation that they would be providing a Scrap-it token, and if that failed I could return the vehicle at the beginning of July. Due to their lack of understanding of the Scrap-it process this did not happen, and neither did any attempt to make up for lying to make a sale due to a missing incentive. Was told multiple times that a manager would call, and after visiting the dealership, calls, and leaving messages for the management team still have not heard a word from anyone. Was happy with my purchase on the date made, and am still happy with the vehicle, but the experience with Nanaimo Chrysler could not have been more painful. Would not recommend doing business with this group if it requires anything for them to follow-up on or if you plan on having a longterm relationship.

zhitmonkey

Went to look at getting a new vehicle. They showed us everything BUT the vehicle we wanted to see. And then tried to pressure us into a vehicle we didn't want. I don't suggest this dealer ship for anyone!!!

rajpal dhillon

Worst experience once you bought vehicle you won’t be heard after if anything happens to your vehicle. So bad customer service worst experience ever not good higher management if you wanna waste your money and time then go to their dealership other wise go somewhere else.

Carol Jones

Five Stars to Nanaimo Chrysler Team-all friendly and helpful, thanks for all your help in purchasing my first vehicle, I am Vary excited. Craig was first to answer my inquiry about the Mazda CX-5 that I was interested in, he was quick to reply and answered any questions I had. ** Highly Recommend**

vik c

I bought a Jeep Renegade from a Chrysler dealership in Vancouver and had been having nothing but hassles whenever I took it to their shop. I moved back tot he island recently and decided to take my vehicle into the Nanaimo Crysler dealership and I had an excellent, five star experience!! The staff were very friendly and professional. They listened patiently to all my concerns and worked efficiently to address them. They figured out all the warranty minutiae for me and did everything in their power to accommodate my schedule. I was well informed every step of the way, which I REALLY appreciate. I am definitely going back here for any and all future work on my Jeep. This is the team to bring your vehicle to if you want great work done and are sick of getting f'd around!

Jenny Harrison

I just took my 2006 Jeep Grand Cherokee in for a service and oil change. They were prompt, courteous and found a small item after the oil change was done. My vehicle was put back on the hoist and it was taken care of.

Grace

Thank you Bill and your colleagues for the great job. You really turned my whole experience into a great positive one.

J C

Biught a brand new truck being told warranty was bumper to bumper. 6 months fake chrome rims began to delaminate from plastic. Asked to get replacement or credit for new after market rims. Management refused to do either and told me it was NORMAL WEAR AND TEAR. THIS STEALERHIP IS CRAP. BE AWARE WERE YOU SPEND YOUR MONEY. A good tire change is not indicative of a good company!

H VonWolfenstein

Nice guys but very expensive service prices.

Shannon Barker

Nate at Nanaimo Chrysler went above and beyond. What a fantastic experience, recommend him to all my friends. What a great day. Go see him for your vehicle needs.

Pat Haggarty

I bought a used truck and found that the air con had to be serviced as there was a leak. I met with service manager and he was to order parts then get back to me with a date to service the truck. I’ve been waiting four weeks and even after sending emails to the general manager and service manager they have not returned my call. Once they have your money they do not provide service or even respond to complaints THIS COMPANY GETS A FAT “0” FOR CUSTOMER SERVICE.

Peggy Henwood

This was the best experience I have ever had with a car dealership. Everybody was such a pleasure to deal with from my salesman Al Slater, the sales manger Ross and lovely Leslie who did a wonderful job handling all the details. I would happily reccommend Nanaimo Chrysler to everybody.

Kim Arsenault

I have all my service done at Nanaimo Chrysler. Brent has always given me good service. Went in last week dealt with Dylan for my service. He was awesome. Brent had the boys give it a wash, I was impressed. Walked out to the showroom had a look around. A young salesman... Cameron soon had me out test driving a 2018 Cherokee Trail Hawk. Good bye nice clean Patriot. Hello Cherokee. Trail Hawk. I love my Jeep. Thank you so much for great sales and after service . These five stars go to Brent, Dylan and Cameron

Taylor Jenkins

Rex was extremely knowledgeable and made purchasing my first brand new car a way less stressful experience than I was thinking!!

Steven Mulvey

I bought a used 2017 Ford f150 thay told me it was safe but there was 3 recalls on it. There excuse was that we dont have access since it's a ford. All I did was put the vin in the ford website less then 5 min of work. There replied we looked at carfax and had there mechanic look over the truck. STILL NOT SAFE

Derek Vanderkooy

We nervously drove from Maple Ridge to the Island to purchase a vehicle from Rick at "Neil's Nanaimo Chrysler". He had contacted us to let us know they had a vehicle that we may be interested in. It was a 2010 Suzuki Grand Vitara Limited V6 with very low k. When we arrived it was better than we could have expected, he got us a very fair price and I would not hesitate to recommend anyone to purchase a vehicle from him. He really made it feel like he was working for us, not the other way around. The whole dealership gave us first class service including the finance department. All around it was a very positive experience and I will definitely be giving Rick a call for my next vehicle first. Thank you Rick, we LOVE our New 2010 Suzuki Grand Vitara! Derek, Dana and our Mastif Bella

Betty Williams

Well i have to say that i love love love my car. I still have questions but i know i will get them answered when i go into the dealership. I have a Fiat 500 C and as my sister said, it is the car i have been looking for all my life. The salesmen were great and so is my car. I am a happy camper.

Brad Campbell

Horrible service. They take a deposit from someone on a vehicle and then sell it to someone else. Worst customer service ever seen. 3 people they have done it to in the last month

Ono Wahines

My visit for service did not get off to a great start. Although I was assured when I booked my appointment that I'd be able to wait for it since they'd only need my car for "an hour or so" to diagnose the problems, when I arrived for my appointment (which had been booked over a week in advance and had to wait an extra 15 minutes to be served), I was told it was going to take over 2 hours for them to get a chance to look at my car. Fortunately, in the end, they honoured their original promise, were very communicative with what needed repairing and what it would cost to fix and had me back on the road by lunch time. The necessary repairs are pending the arrival of parts, so we'll see how things go then...

Murray McDougall

Steve at service counter was awesome! Friendly, quick, on time service. Showed me exactly what was replaced on my truck and why. Well done sir!

john Green

Thieves, I made the mistake of thinking the younger harris would be different than his father. I wouldnt deal with nanaimo chrysler if they were the last dealership on earth. Harris owned dealers are thieves and have always been thieves. Sad that it was sold to them. I bought a brand new 2012 from them when it was Neals and recieved excellent service. Now I wont go there ever again.

Bailey Shandrowsky

The sales department has always been professional and welcoming but I come back for the service department. Any of the issues I've had with my vehicle have been taken care of quickly and properly. The Service manager Shawn has always taken care of me and my vehicles.I wont go anywhere else! Above and beyond every time! Always greeted with a smile and by name. Great guys and girls!

Colin Rice

Great service! Great staff! No bs!

Jacob Vey

Love the energy! Great atmosphere, will recommend everyone whether they need assistance with sales, service or the detail/bodyshop!

Ken. Martinson

A typical new and used car dealer.

BRYAN DWYER

I OWN A 2011 DODGE RAM WHICH I PURCHASED FROM THIS DEALERSHIP.THE STAFF VERY HELPFUL AND SERVICE DEPARTMENT IS VERY GOOD.I WOULD RECOMMEND THIS DEALERSHIP . BRYAN DWYER

Jerrico McCann

Pretty decent overall experience. I even called my sales person the wrong name for a little bit before he corrected me . “whoops” . There was some minor inconveniences I wish didn’t happen , But in the end they did their jobs and got me a car .. The sales person is Cole , the sales manager Rex is great and fun to talk with and even just be around in general , the biggest thing that seems to be lacking is communicating they seem to forget to do call backs

Terry Andreeff

Best experience buying a vehicle with Carla Dame! I gave her a few ideas of what I was looking for and she found my dream vehicle within a day and had it shipped for me. The staff are amazing and service dept always going the extra mile. I highly recommend Nanaimo Chrysler with Carla for your next vehicle purchase.

Kellie Stewart

Had a wonderful experience with Blake and am a very satisfied customer.

H P

Excellent customer service by Jay in the service dept.

Justin Schwan

Bought a used 2015 ram 1500 limited. Couple months down the road I'm dealing with mirrors not folding in anymore and I had a pretty severe leak. Upset I drove to chrysler to show them that my 10 month old daughter was getting showered with water through speaker in the roof. The salesman assured me they would handle it for me because of the situation and not owning the truck long from them. I showed up happy that they would help me like that. Once I got to the dealer the salesman walked me to service where they had the pleasure of telling me that I would have to pay to fix it. I was so happy when I bought it but once they had my money the service I expected had gone out the window. I took my business to woodgrove chrysler where they handled the situation very well! Finding time on Christmas eve to get it done for me. Woodgrove has figured the problem is my sunroof seal which costs 70$ and an hour of labour. If nanaimo just handled like they said they would I wouldn't be writing this. Nanaimo doesnt even care that they've lost my business forever and anyone else I talk to. Never again. Go to woodgrove for a dodge jeep or ram.

Lindsay Caljouw

Had a wonderful experience with Carla and her team. Told them exactly what I wanted and they made it happen.