Reviews of Harris Kia (Car Concessionaire)

Darren Brown

Dave and his team are superb

Dave Rice

We have had the pleasure of visiting Dave and the team at Harris KIA once again. In December it was for snow tires, this time a new 2018 Sportage EX Tech. We cannot say enough about how the entire team bent over backwards to ensure we were well looked after and our needs met. We came from the Lower Mainland to shop at Harris KIA, well worth the trip. I am not really sure I can capture the delight we experienced, words do not capture it. Jag our sales consultant did not pressure us, rather treated us with respect and listened to what our needs were. We did know the features we wanted! Once we had made our decision the colour we really wanted was not one they had in stock. They found one and had it brought over. We did not have to wait for weeks to get the Sportage we really wanted, they had it on the lot the next day. Thanks guys. We also had a trade in We had been looking around in the Lower Mainland and had received some quotes, Dave and the gang did not disappoint. The only thing we could say was "done deal!" We can only say this was one of the best experiences we have had purchasing a new vehicle. We definitely recommend Harris KIA and are sharing the good word with all those we know who are in the market. Well done guys, and thank you!

Ajay Kumar Shrestha

I bought a car from Harris Kia which was perfect in terms of everything; budget, style, features, mechanics. Josh picked us up at our place with the car and let me drive it to the store. The customer service (Josh) was great and friendly. The whole process of choosing the vehicle, payment, insurance was smooth. Definitely recommend the store and dealership to anyone.

Gary Phillips

Wonderful dealership and friendly staff - I have never returned with a complaint

Tyson Brown

Great place to buy a car. Ownership is very friendly.

J Schmidt

Excellent service and refreshments while waiting and Derek was great! He explained everything very well and helped me pick the perfect vehicle ????

Kirsty Mason

Josh took so much time and care to help my husband and I pick the perfect car. It was our first ever brand new car and what and amazing experience it was! We were made to feel so welcome, the dealership was immaculately clean! I will always recommend Josh and Harris Kia!

Scott Bungay

We decided to try out Harris Kia in Nanaimo because my wife and I were not that impressed with Graham Kia. Once we arrived at Harris Kia, Rachel approached us and right away everything was friendlier and better than Graham. We talked about us trading two cars for a 2013 Kia Soul 4U Luxury and right away the numbers were way better than Graham. After a few days of emails, we came to an agreement, and one week after our first visit we bought that car. Rachel is definitely our "car gal" and it was a pleasure dealing with her as well as Jeremy and we highly recommend making the trip to see them. It was well worth the drive.

Anthony G

My Kia experience was the best Ive had at a dealership, the team made me feel welcomed and comfortable. They gave me the impression they were just as excited to see me in a new 2013 Kia Rio as much as I was to be in one. I will highly recommend to anyone that they give Kia a try and can promise that they wont be disappointed in the product and delivery of service from the Harris Kia staff..... thank you so much Rachel and Jeremy PS- did I mention I won the trip to Vegas!!!! WHOOOOO

David Julio Wang

Ryan Got Us Into Our New Kia Soul SX Turbo And We Love It! Great dealership. Ryan in particular is a very patient, considerate, thoughtful person who never pushes and is always on the lookout for a deal to help his customers. Always felt welcome. The Kia Soul my Mother finally wound up purchasing is awesome! Never would have thought that a vehicle shaped like a box would be such a delight to drive, but color us pleasantly surprised.

Brad Ginter

We had a great experience. The staff was great and we are happy with our new Sedona. If I had to find any flaws I would say: 1. The lot is smaller so not a huge selection, but it's decent. 2. There was a little bit of a wait to finalize our sale because there was another person there before us paying with cash (who does that?) so they wanted to get the cash dealt with quickly (understandable). It wasn't an unreasonable wait either. There wasn't anything negative about the experience. We were not pressured with extras, they explained everything completely, and answered all our questions. Would absolutely recommend Harris Kia.

Paul Henderson

While I absolutely recommend Sara as your future go-to Sales Associate, we were unable to close the deal for a pre-owned SUV, possibly due to unrealistic expectations on our part, but also perhaps due to some miscommunication. We believed we had made crystal clear what our absolute maximum was, and I just wish the managers told us from the beginning that our price was unrealistic. The initial "offer" from management was 'way over our max price, and so at that point (and we had been waiting a good while already) it was simply time to try to say 'thank you' to Sara and goodbye.

Wally Roth

We'd been searching for the "perfect" car for a year, and amazingly enough we ended up with the same salesperson that we started with. We were prodded gently to consider various vehicles but not to the point of insisting. We know how frustrating customers like us can be as we like to do lots of research and comparisons before deciding on a vehicle to buy. We got a call from Cameron about the Niro arriving in Nanaimo and we made an appointment with him, test drove it, got some quotes and decided to buy it. The next day we were assisted in completing the purchase. Everyone was very friendly and helpful and willing to give us advice as requested. This made our car buying experience much more pleasant than we had anticipated.

Charlene Gates

These are amazing people, without exception ...the receptionists at the desk, the salespeople, the technicians, every single person in the Nanaimo location that I've dealt with on multiple occasions has left an impression: I wonder what would it be like if people demonstrated this caliber of service, mindfulness and consideration everywhere?! A friend had her snow tires installed here last week, and she's still in awe, too. Really. Think about that. Until you know the difference, that statement sounds like "I got winter tires put on my car." But go here, and that statement changes. "I'm so impressed! I got tires put on my car at Harris Kia, and--" Don't take my word for it. Go, and you'll understand what I mean.

Tony Davis

The whole experience with the staff at Harris Kia was truly great; we were treated with respect, courtesy, and were made to feel one of the family. Rachel impressed us with her knowledge of the Kia product line, and does a very good demo of the car's capabilities on the test drives. A very special thank you for the Birthday flowers - that was going above and beyond. Also a big thank you to Jeremy for making the business end of the transaction so painless - we have purchased a number of new vehicles in our time, but this was the first time we truly didn't feel pressured - you described all the options and let us make our own informed decision. We look forward to a long and friendly relationship with all the staff, and know that we will continue to be treated royally

Chantel Gordon

They were more open, and showed me different aspects of how the car business works that I have never seen before. They were very personable.

Bryce Harrison

My salesman Roland Holland was unbelievably from beginning to end. 5 stars. Plus love my Serento

Eric Jenkins

Jesse and Dave made my purchase a treat. It took a long time as they were thorough. Guided me through the Scrap-it too. I got just what I wanted and have backup help.

Diane Brazzale

Friendly service and willing to do what is necessary to make a deal to satisfy the customer.

Jordan Aasen

Ryan was our salesperson. Super casual no pressure visit. He was very informative and talked to us straight. Highly recommend these guys.

Loretta Milnovich

We ordered a hubcap that costed us $150 bucks 3 days ago. We prepaid for it on a credit card. They were supposed to call us but never did. We asked to get the charges reversed but instead told us we need to pay a restocking fee. We were leaving friday morning for our flight. Poor service altogether.

k k

I was warmly welcomed by Cameron when I entered the lot and from then on all my questions were welcomed and answered without feeling any sales pressure. When. I came back to purchase my Soul the feeling was the same and overall my experience was great. Lots of laughs and I am very happy with my purchase. The staff at Harris Kia that I dealt with are amazing! Keep up the good work! Edit after I purchased my Kia I had an accident a year later that totalled my car I had replacement value insurance so I thought I would be covered . Unfortunately my original salesman had left to go to another dealership but he recommended another salesman. After numerous emails and conversations on the phone trying to get my insurance figured out with a salesman that wasn't educated in my policy and didn't listen to my concerns before making the 4 hour trip that I had to organize with a friend . I wanted my own financing and as close to.the same vehicle I could and that my insurance said I could have . The first choice that I was entitled to and he was excited to offer me was sold to someone else so the next in line was a model and color that I wasn't particularly enthusiastic about but felt pressured to take as i was told that was my only option. I felt disheartened and anxious to be paying $35000 before interest for a vehicle that I wasn't excited about like my last one. I had planned on addessimg this when i got to Naniamo. Fortunately i asked my friend to wait a bit before leaving. The paperwork hadn't been started and now financing was an issue without my co signer. I was frustrated as I had asked before if it would be an issue and was led to believe that I was good to go especially seems how I had $7000 to put down on it from my insurance. I was told that possibly i could lease which isnt what i wanted or thought i was going to have to do. My friend had a babysitter that I had paid for along with gas and lunch and she had to get back to pick him up . We ended up spending 5 or 6 hours at the dealership and I went home without a car. I was promised they would find a solution and get me into a new Soul. I also wanted to cancel my disability insurance which after reading the policy thought it was too narrow of a spectrum of reasons they would accept a claim . I was told that it would be better just to transfer it when I got my new car. I had had surgery and was recieving Workers Compensation while I healed and was able to get back to work. Unfortunately my surgery was a failure and I was told I would have to have another. Two weeks earlier my Mom died of cancer after being sick for a long time. Everything was falling apart in my world. I wasnt able to get financing until I was back at work . The salesman contacted me a month later asking if I was ready to get my new car now. Needless to say I was pretty much fed up at this point and explained that my situation was the same and after my last experience with the dealership and lack of organization which wasted my time and money to travel with the promise things were ready to go I wasn't too happy with the way I was treated and the experience left me very frustrated especially with the Salesman who hadn't listened to my concerns in the first place. After I sent that email I never heard from him again and that was really not what I was expecting. I had at least hoped for an apology from him for wasting my time and money due to him not listening to my situation and being pushy about me taking a car I didn't like instead of finding a solution to my problem and at least trying to get me a car I liked. I am extremely disappointed with the lack of professionalism that I experienced the second time around. I ended up losing the money for the car $7000 as well as the refund I should have recieved for my disability insurance I asked to cancel. If I was ever to buy a Kia again I would not go to this dealership. They showed me that I wasnt worth the effort to try to help me and left me without a car and i lost thousands of dollars that I was entitled to receive.

Joanne Smith

I was thoroughly impressed with the service I received while I was dealing with the staff at this dealership. The salesman, Marcello, was very friendly and knowledgeable. He was easy to talk to and I didn't feel the least bit pressured by him. He took my husband and I out for a fantastic test drive, so we could both get a really good feel for how the car handled in all types of situations. I would certainly recommend this dealership and specifically Marcello to anyone who is looking to purchase a vehicle.

Andrea Kennedy

Hello Marcelo, Dave and the Harris Team! We are one week into our Kia Soul EV ownership and just loving the car. We wanted to thank you and your team for the excellent service we were provided at your dealership. Marcelo in particular was who sold us on our purchase from Harris Kia. Marcelo was knowledgeable, friendly, and helpful. We have been to a total of four Kia dealerships and 1 Toyota dealership, and came all the way back on the ferry to purchase from Marcelo and Harris. Thank you again for taking the time to show us the Niro's and provide great information. We will be looking for our second EV or PHEV vehicle in 2020 and hope to see you again. Fingers crossed Kia comes out with a PHEV or EV Sorrento! Best regards and thank you, Andrea

Country Lover

Cameron went over and above what you would expect to make you completely happy with your purchase. If you have any unanswered questions he will get you the answer. He introduced us to the service manager as well, which gave us a "looked after feeling" when there was a question he could not answer. Cameron is very friendly, informative, and has a great work ethic. We could not decide between a Murano or Sorento but Cameron made the decision easy with knowledge and a better product. LOVE our new Sorento ! ! !

Cognitive Lapse

I am lookng for a vehicle and I've been to most of the dealers in the area. This is by far the best dealership. The customer service is absolutely superb. Their knowledge of vehicles and competitors is also excellent. This is a MUST GO TO dealer in the area. You will either be satisfied or pleasantly surprised.

Lana Kolisnyk

Service is above no other! Love these guys!

Alexa Mitchell

unfortunately I had a very bad experience here at Nanaimo kia. When I was first went in to look at vehicles I put down a deposit and made an appointment to come back the following monday to finalize the sale, when I arrived my salesman was on his day off, no one was prepared for our meeting and we were asked to come back at a later time. when we went back again, they told us they were still waiting to hear back from the bank about financing and they finally asked us to come back again another day and they would have everything ready for us. we ended up having to come back 7 times as the dealership and employees did not seem to care for our personal time. We had told the finance manager since day 1 that if financing was gonna take to long or have high interest rate we would pay for the car in full right away but instead she wasted our time and we ended up with no financing. After having my new 2015 car for only 3 months the cars engine broke down and needed 6-7 thousand dollars in repairs. We went back to the dealership in hopes to get some type of reimbursements but instead they were arrogant and told us it had been to long and there was nothing they could do. I'm very disappointed in this dealership and the employees, I purposely bought from a dealership to avoid issues like this but ended up having more issues then I've ever ha with a vehicle.

Kip Hartwell

It's still harass

amanda gerhart

Everyone here was so friendly, no one was pushy and over all great atmosphere. There are snacks and coffee/tea while your waiting and everyone was just over all great. Thanks for all your help

Jason Rampanen

KIA Nanaimo is hands down 5 star caliber. They are punctual, courteous and go above and beyond. I will continue to use them for all my servicing and future vehicles. On a specific occasion, I was stranded after arriving by seaplane and, even though it was after close, they came and picked me up and brought me back to the dealership for my serviced Sorento. Thank you KIA!!!

Jordan Reichert

After having trouble finding the trim and colour of EV we wanted in Victoria, along with some disappointing service, we went to Harris Kia in Nanaimo. They had exactly what we were looking for, didn't try to charge us extra for things we didn't need, and the vehicle was even priced a little less than in Victoria. Dave, the manager, also went above and beyond to help us out with our old vehicle, this really saved the day. Would definitely recommend to anyone looking for a new vehicle!

Ezra B

My parents had their Kia maintained and serviced here. When the ownership changed over to me, I stayed with Kia for continuity. As a student on a tight budget, their service environment quickly declined from cheery and helpful, when I could no longer afford the $1000+ estimate for services every time that I went. I am a firm believer that it is important to invest in my vehicle, but I quickly became privy to the fact that they were taking advantage of me, and my little knowledge of vehicles. My last service check with Kia, before a long road trip, they came back to me with a $1700+ estimate of services that *needed* to be done before my trip. Not prepared to drop my *entire* trip budget on my car 2 days before leaving, I was swindled into believing that my "u-joint had play" and that it was a huge safety risk. I felt intimidated, and clueless, so I reluctantly paid just over $700 to have it replaced - however I requested to have the faulty part returned, and for them to demonstrate the issue (which they actually couldn't replicate when they tried because there "was no weight on it"). My most recent discussion with Kia was about the work they did under warranty, replacing the transmission in this vehicle before It was sold to me. There is a clear history of transmission problems, and even after the replacement, the issues are not fixed, the transmission has been leaking since installation, but there is no warranty on their services. None of these transmission issues were brought up in my pre-trip check over, oddly enough... I have, hands-down, had the most intimidating, belittling, and dishonest service at Harris Kia, and I will never recommend them to anyone. Talking on the phone with the service department is like receiving a lecture. I happily recommend Fountain Tire, instead. They are quite literally the polar opposite in their practices, and I'm even able to learn from them, as they complete the job!

Sharon Jensen

After shopping five other dealers, we returned to purchase at Kia. The Rondo was just more exciting than the other cars, with loads of features, advanced technology toys and a smooth ride. Marcelo was gracious, friendly and knowledgeable in helping us understand about the many features. He helped us into the right car for our lifestyle and made the transition smooth. He was very conscientious about every detail and made sure we were taken care of, even when we had to wait for finance manager.

Peter Geni Garratt

We went in to look at the Kia Sorrento, but after talking with Rachel and she ascertained our needs in a vehicle she recommended we look at the Rhondo. After a test drive we loved it. It was nice to spend less but still get a car to fulfill our needs. Rachel was easy to talk to and we didn't feel pressured.

Makeda Taylor

My partner Michelle & I were extremely difficult to please and I want to say that everyone at Harris Kia did everything in their power to make us happy customers. In the end after first purchasing a 2012 Kia Sportage we settled on a New 2016 Kia Sportage Ex Luxury. We would like to specially thank Cameron & John & Nick for their expert sales assistance. We would also like to thank Al & Krista for helping us finalizing the financial aspects of our purchase. We could tell that the dealership has a family like environment from the sales to the servicing. We are very happy to be members of the KIA family and love our new Sportage.

Lee Hackett

BUYER BEWARE!! ???????????????? I had the worst possible experience with these guys and would give a -5 star rating if I could. In my opinion, they do not give the Kia brand a good name. Outside of this negative review, I will also be reporting to the Vehicle Sales Authority on their lack of disclosure. As a first time buyer (Of a non used vehicle, for the start of a family) I was sold a demo vehicle at MSRP and was not told of its status at any point through out the entirety of the negotiation process— despite the numerous occasions to do so. Even when wondering what a DEMO was out loud, I was met with silence by their Sales Consultant. One of their Sales Managers kept calling me “brother” while throwing out random compliments and clearly wanted to make the sale, likely because demo vehicles are much harder to move and seeing me as the inexperienced type of customer to prey on. Knowing I had time constraints and was from out of town I’m sure helped as well. The woman in charge of finance offered me an extended factory warranty at a “discount” due to loyalty from my last vehicles lost coverage plan on trade in. After I accepted and when the time finally came for my projected APR (Which rose two times, finally settling @4.99%) as I was leaning towards declining, she told me “you will probably trade it in before the term is finished anyway.” So why would I NEED the extended warranty for an extra $2998 in the first place then?? Despite my gut feeling I accepted the deals in place because I liked the car, only in hindsight did I see the many warning signals. When I went to the GM for resolution to let him know that I felt a lot of buyers remorse due to their lack of disclosure, he accused me of not being able to afford the vehicle and kept up the premise that the vehicle was not used. Despite admitting that he himself had in fact been using it as his personal vehicle… Every time I get into this vehicle I will remember their nauseating treatment to me the customer. I would advise any person thinking of starting a family, elderly or young and inexperienced to stay FAR away and to give your business to a different dealership instead. I will be trading this vehicle as soon as reasonably possible, but in the mean time I will be stuck with the bad memory of this experience as I drive to work each day or buckle my soon to be newborn into their car seat.

John Churchley

Every single staff member that we've encountered at Harris Kia is friendly, helpful, and best of all, low pressure!! We're pleased with our new vehicle purchase and will come back. Special shout outs to Victoria, Dan, and Adam!

Marie R. Little

While I didn't get approved for a vehicle, that is entirely on the bank's algorithms and I just wanted to say thank you to Victoria and Matt. They were both very kind and helpful and I'll definitely be back when I can meet the bank's standards.

Lucas Chowen

These guys definitely live up to what everyone says about car dealership employees lol oh well not a huge issue, just won't be buying another kia after this one. if you want to right your wrong email me. Im done talking on the phone with you people

Jenine Sanders

Our family has been bringing our vehicles to Kia for well over 5 years now, and we can't rave enough about their exceptional service! So much that even though we don't own a Kia anymore, we still take all of our vehicles here. They're an honest and trustworthy bunch, we wouldn't go anywhere else! Big thank you to Mike, Kolbie and Jason for always looking after us :) Jordan & Jenine Sanders

Bryan Soder

I was debating down to the last minute between a Toyota Sienna and a Kia Sedona. In the end, the Toyota dealer began to get pushy and tried to force the close. Kurt was never pushy for the entire time I dealt with him and never made me feel pressured. He did everything I asked in a very timely fashion and genuinely wanted to earn my sale. I found the choice of vehicles to be very similar so in the end I went with the dealer who treated us the best (and gave the best price). You won't go wrong with Kurt and Harris Kia.

Tym Vanderbruin

After a tedious and unsuccessful experience with an Okanagan dealership, I searched online for the vehicle I was looking for. Upon locating it at Harris Kia in Nanaimo, I phoned and spoke with Rachel Roy, who checked to see if it was still available and then put a hold on the car for me. I drove down to Vancouver Island the next morning and met with Rachel after lunch to test drive the car. Everything from that point on went very smoothly, and it was a pleasure dealing with Rachel and her knowledge with cars! I was given a top trade in price for my old vehicle and felt I could trust this dealership. Randy (RJ) Jeanes is also a charming individual, explaining everthing as we did the paperwork and financing.I made an appointment with service the next morning to have protectant put on the car, and this went like clockwork, with smiling faces greeting me at 8 a.m.. Any questions I had with my purchase were answered immediately and in a professional manner. Overall I would like to say this was a wonderful experience and I wouldn't hesitate recommending Harris Kia to anyone!

Tiff Mitchell

I almost bought a used car from them but felt a resistance that held me back. After lots of conversation, it finally came out that the vehicle had been in a substantial accident (almost $5000 damage) and this wasn't disclosed to me until I asked explicitly if it had any ICBC claims on it and wanted to see the Car Smart report. The salesman brushed past it along with other issues that were showing up, downplaying the seriousness of it and got very defensive when I asked if they'd lower the price further than they'd already gone down. He said that the market is "buyer beware" which is a huge red flag to me because it means that they don't want buyers coming back when there are issues, which wouldn't be a concern if they were being up front and honest. The interaction demanded more honesty and integrity for me to feel safe purchasing a vehicle from them, especially for $8000. In the end I decided not to buy and received a cheeky text saying that the car sold for $8500 - so unprofessional...

Lesley Gallagher

Shocked and Wowed by the service I got over the phone!

John Punt

5 star treatment!!! Super impressed with our treatment at Harris Kia!! Our salesman Cameron went over and above for us, thanks so much!

Brad Stewart

Rachel helped my mom buy a new Kia Soul here. Fantastic customer service. Nice to see a business that wants to build lifetime customers! Would recommend to anyone needing a new car!

Shane Demmitt

Best dealership in town. Bought a used Kia (2013) and 2 months later one of the (aftermarket) springs broke. The service department (Mike house) said they stand behind their cars and even though it wasn't a kia part on the car they paid for new springs and the labor! Now that's great customer service! Plus while my car was in the shop waiting on new springs, they have me a brand new Kia Forte to drive around in while mine was getting fixed. Highly recommended!

Colleen Menzyk

Luv my new Kia Soul. Christine was fun and knowledgeable to deal with. Amazing service from Jen and the rest of the crew!

Gordon Withers

Quick and friendly service to replace the lift supports on my Sorento.

Doug Zacker

Highly Recommend!! I was a little bit apprehensive at first since I was looking to buy my first new car. Kurt Mason made the entire experience into an adventure! He was fun, friendly, knowledgeable and most importantly for me......he wasn't pushy :) I ended up getting an amazing car at an amazing price! I would/and will recommend Harris Kia and Kurt Mason to my friends :)

Latasha Fox

My husband and I dropped by to look at a used Xterra they had listed back on a Friday in September- we just wanted to look at the vehicle. We were made to sit down, wait, give out our personal info and desires in a vehicle before they would even unlock the doors to look at it. The whole sales experience, while friendly and professional had a strong "sleezy" under tone. We were then convinced into taking the vehicle for a test drive, where we THEN were told that another person had a given a deposit on the vehicle to hold it till the following Monday a few days prior. The sales man kept mentioning that he was a "red seal" mechanic & that " they would never sell an unsafe vehicle" but the vehicle had check engine lights on and a broke gas gauge. The sales men were very pushy for us to leave a deposit for even though it was already one on it but we left one with the promise of getting it back with only a phone call. When i called on Monday to confirm we would like to book in for a 3rd party inspection we were told that the original "deposit person" had the vehicle out for an inspection now and that they would send us a copy of the report if they passed on it. When we were called back the report came back with repairs needed exceeding $6000 including a failing transmission (common on this vehicle) on a vehicle the sales man had tried to pass off as reliable. When we decided not to proceed with the purchase they were pushy about getting me to look at a new one even while politely declining and asking for the deposit back. We were given the run around trying to get it back transferred between people, told we had to come in to get it and look at other options and then finally given the deposit back... I've since got a great Xterra elsewhere and needless to say when I go to purchase my new car next year I will not be considering this dealership and I highly recommend anyone looking to buy used here get a second inspection on it and be cautious of them selling out from under your feet....

Darrel Siegle

Great staff! Nick and Jan were very helpful and bent over backwards to help me, even after I changed my mind. They answered all my questions and if they didn't know the answer did their best to find an answer. First time i ever had to deal with a dealership and i'd definitely go back.

Deb Nohr

Yesterday, mom driving, we see the new pink and white kia soul. Mom says let's take a look. No harm. And you've been saying you like them. Derek meets us outside and after I fall on love with an alien green soul (named yoda), he starts the amazing service. Knowledgable, funny, warm and accommodating. Then christine (finance money guru with no peer better) sits with us for 2 hours and like a wall street trader with a moral compass, doesn't give up until shes covers all options to suit my life and budget. In between, laughing and making me feel taken care of. I'm in love with the car. And so thankful for today's kia experience.

Logan Sanders

A huge thank you to Marcelo, Kevin and the entire staff of Harris kia. Quick, professional and genuine transaction right from start to finish. It was well worth the drive from Victoria to get set up with a 2019 kia Niro! If you're in the market for a good looking gas efficient car, hit up Harris Kia and you will not be disappointed. don't forget to ask for Marcelo!

Carmen Johnston

Kody Milne was so helpful and friendly. A pleasure to deal with.

Rob Cooper

Very thankful we decided to purchase our new electric Kia Soul from Harris Kia. Not only did we get a great vehicle (the Soul is an awesome little car) but the whole experience was top notch. The staff are knowledgeable, helpful, and truly care about you and your needs. Whatever your vehicle related needs are I urge you to visit Harris Kia. A sincere thank you to Dave and his team!

Roger Baird

My mother bought a Lexus here got a flat went to put the spare on and low and behold there’s no lock key for the lug nuts. It boggles my mind as to why a vehicle could be sold without one of them. It’s a basic item that not a lot of people would even think to check for when buying a vehicle but as a Reputable Car Dealership this should not have been overlooked. It’s really disappointing.Thanks for the tow bill!

Cathlyn LoPinto

Great service

Francois Brassens

Based on a strong referral we decided to see what Kia had to offer for an economical and practical second vehicle for our family. Right away Rachel greeted us in a warm and friendly manor. My wife and I were both pleasantly surprised with how helpful and knowledgeable she was with their product. We were guided every step of the way and as a result feel that we've made the right purchase for us at this time. Right from the initial meet and greet right through to the delivery of our car, we were treated like family and couldn't be more pleased with our experience. Thank you Rachel and David for making this a great experience for us. Francois and Gio Brassens.

Tia Hockin

Always a pleasure getting anything done at KIA. Today was one of those days and my car battery died after work, so I called KIA right away and even though they were closing soon Jason and Mike managed to squeeze me in right there and then! So Dana did my battery right there. :D To top it off I got my car washed complimentary as well! Wahoo! I've always have GREAT, OVER and ABOVE service whenever I go in and it's what keeps me coming back! Thanks KIA team ????

Andrea Howson

These people are a great team! Jag helped me pick my dream car which I had been wanting to get for years, he was very informative and I never once felt pressured into making a purchase. He took care of my needs and made sure I was happy with my decision. Jan in finance helped me find the best deal possible and helped me get approved for a vehicle I thought I wouldn’t be able to own. It’s Dan was exceptional with helping me on discounted protection packages, getting a better deal on my trade in and added bonuses to make my purchase more affordable. He even threw in a Kia stuffy for my daughter! Overall these people were a great team and made me feel welcome, appreciated and taken care of. I would highly recommend this dealership!

Linda Batten

From my initial Email correspondence with Jal about what I was looking for, to meeting him and taking a test drive, I was treated very well. No high pressure sales pitch, just solid information that assisted me in the decision to make my purchase. Jeff walked me through the paperwork with ease. The service department installed winter tires so I could drive home to Duncan in the snow. What a great team! I drove away with my 2015 Kia Rondo feeling totally blessed with great service and an excellent vehicle. This is the second vehicle I’ve purchased here. My son also purchased his Kia here. All were great experiences. I highly recommend Harris Kia and their staff.

Tai Young Park

Beware of the sales manager. He is very rude. I visited this dealership and Dayna a sales person was very nice and kind but the disaster began when sales manager showed up. I have a lot of experience with other dealership but have never had that kind of bad experience ever.

Cynthia (wifey93)

Great service, staff in there are so helpful and warm. Nice place to sit and wait for your car being taken care of

Sid Jenner

Very helpful.

Jan Fontaine

Beware of this dealership. We were rushed into a purchase of a new electric vehicle because of a deadline for zero percent financing. We gave Kia a deposit just prior to the deadline to secure the financing deal. The car took eight weeks to come in at which time Kia then refused to honour the zero percent financing which added $6,000 to the overall cost of the vehicle. We returned the car and will be shopping elsewhere for our new car now and in the future. Never will we purchase a car from Kia.

Precious Angel

1 star is for the service department. They won't take care of your vehicle, not even washed after servicing. Scratched our van and won't held responsible unless you brought it up to manager. No courtesy car if you need to leave your vehicle there. They will get you a vehicle from car rental. You sign, you pay deposit and you will follow up for the deposit refund after you return the rented car. Extra job for you.

Megan a

Everyone was extremely helpful and friendly. A great experience buying a car. I love my new car! They were great with explaining everything, and making sure I understood every step along the way. Both Nicole & Cameron were fantastic.

eric golob

Very pushy sales people. If you don't answer their calls they will find your social media and message from there.

Roberto isthuis

Typical bad, unethical sales people. They put a Kia Sorento Phev for sale on their website, but they're ot selling it! This is just to get you to call them, so they can try to sell you another car. This is not what I expect from a "award winning" dealer, especially not from Kia. Now will look for a more trustworthy brand.

Carrie Sullivan

What a Delightful Experience! The Harris Kia service department installed day-time running lights on my Kia Soul yesterday, and I must say - it was one of the most pleasant customer service experiences I've had in a while. The service manager, Mike House, was such a pleasure to work with and was very helpful, as Graham Kia in Victoria wouldn't even consider installing DRL's on an American Kia. In addition, the courtesy van driver, Alan, was also so nice and accommodating. The entire process was seamless and a real pleasure. I will definitely make the 2 hour drive to this location to have all future repairs done on my Kia, and I will refer all of my friends and family to this location to purchase vehicles when needed. It's well worth it.

Robin Bodnaruk

Excellent service department.

quilting grandma

I have been driving for 40 years, have purchased numerous cars and must say the Harris KIA dealership was the best. Friendly, knowledgeable and good listeners. Marcelo asked how he could help and when I said what I was looking for he took us out for a test drive, explaining the functions of the car. Upon returning to the dealership, Marcelo asked more questions and suggested a different vehicle, the one we did purchase. How did we arrive at a different vehicle? Because Marcelo asked questions, wanting to know my budget and needs. So we are now the proud and extremely happy owners of a 2011 Rondo. But not only was Marcelo helpful, David Corrigal handled the financial details in a clear and concise manner, not rushing us but ensuring we understood the various options available. Kolbi explained the maintenance schedules and set up our first appointment...and upon my return home she had already sent us a welcome email. Really, if you are looking for a new or pre-owned vehicle, this is definitely the place to go.

Nicole B

I get my car repaired here for a decent price and they slwsys wrote me the price before they begin work and it is never more than they quote.

Meera Valand

Extremely happy with the service I got when purchasing my 2014 rio. Josh was great! He's super kind and patient and I definitely recommend to see him when going in. He answered all my questions and helped me with everything I needed.

EV Unplugged

Unbelievably bad customer service! I called looking for a 2020 soul ev limited and they told me they had 3 available I said great I will take the white one. I asked to be called back with payment info and least rate. I told them I'm calling from Victoria and to please call back asap and that I want to close the deal today. An hour and a half went by and no call. So I called back and they said they did it to a walk in after I called. Who does that? The sales manager then lied to me telling me they were sold first thing this morning. Funny how the salesperson had 3 available 30 min after they opened. My guess is they never had any for sale and just tried to trick me into ordering one. For a company to boast about how customer service is everything they sure have the worst I've seen in 30 years. Be straight with customers and maybe you won't lose customers.

Hans Bongarts

In my lifetime I have purchased 19 cars - some new, some used. A big thank you to Marcelo Suvillaga for his service in selling us a wonderful used Kia Soul. He is a sales professional and combining that with personality and a great sense of caring made this purchase a wonderful experience. I hope that the management can really appreciate what a great asset he is to the company. Thank you Marcello.

Terry Mack

My experience shopping for a new car at Harris Kia was a very postive one. My husband and I were first met by Rachel Roy, who listened very intently to what my needs were. This was one of the main reasons that I chose to purchase a car through Kia and Rachel. Because she was focused on my needs she showed my only cars that would meet my needs. Rachel was very good at answering questions and showing the details available with the Kia Rio 5. At the time we took delivery of the call, Rachel was very thorough in explaining many of the new features to both my husband and I and I felt quite comfortable driving off the lot with my new high tech Kia Ria 5. I believe that Rachel provided superior service to during our time there and continues to do so. I highly recommend both Rachel Roy and Harris Kia as a place to purchase a vehicle. You will be well cared for by their warm and welcoming staff.

Brittany B

I had a sales person by the name of Rolland Holland facebook me on a car i had posted for sale. I like many people thought that he was just trying to sell me a new a car. Rolland told me to come on in and they would give me an appraisal of my vehicle. I figured that if i did come in they would just lowball me like every other dealership. I went into the dealership and was astounded by the leadership and honesty that i was shown. I left the dealership about 2 hours later with a fair priced cheque for my vehicle. I could not be happier with the service and professionalism this dealership has shown! Thanks Rolland and the Harris Kia Managerial team!

Bonnie Wright

From the moment I began working with Rachel over the phone, she set me at ease with her genuine patience and knowledgeable help. She did not give up in searching for my preferred truck, until she had one that suited my needs. Inside of the dealership, I was surrounded by a friendly sales crew that felt like a family. The experience from beginning to end was fun, smooth and memorable. What a blast!

Susan Stansfield

The best and most respectful experience!

Dave St. Jean (Dope Soda)

The Best of The Best. I was on the hunt for a specific vehicle and Rachel made sure I got what I needed. I even wanted a Ford Flex and she did more for me than the Nanaimo ford dealership would do. No matter what kind of vehicle you want go see her and you will be beyond happy. Oh and Jeremy is pretty awesome too!

Ingrid Niamath

I had been looking for a "new to me" car for about a year and a half and finally found one that matched my needs at Harris Kia. With the help of Rachel Roy I was able to drive home in a great set of wheels. The whole experience was laid back and casual, but very professional. My experience with the finance department was top notch. Everything was clear, understandable and equally professional. In a nutshell, friendly, transparent, professional service. When the time comes to upgrade vehicles in a few years my choice will be Harris Kia and Rachel Roy.

Zale Dalen

Friendly helpful staff. Great service from Roland Holland, our sales rep. Matt, the financial guy, made the numbers work for us. All in all a great buying experience and we are loving our 2020 Kia Soul EV.

Ryan Jamieson

The level and quality of service for buying a used vehicle through Derek and Harris Kia was exceptional. They are very low-pressure and extremely helpful to explain any questions or concerns we might have. They clearly strive to maintain a long term relationship with their clients! *Additional kudos for being open on a weekend so we were able to test drive and view the vehicle.

Keep It Simple Social Media

We LOVE our Kia and have been telling all our friends that it is the best vehicle for our money. Having owned a Lexus and BMW prior I can say our Sorrento is fabulous value. We also appreciate the incredible service we get when we bring it in for oil changes or regular inspections. The best part is they always return the car washed.. Love it! Thank you Kia and friendly staff you are doing a great job!!

Star Dust

I won't be back, unfortunately. Most of the staff seemed sympathetic & understanding of the fact that I was kept waiting an exceptionally long time for my appointment to buy out my lease. However, after multiple phone calls over the past couple weeks to get someone - anyone - to return my call for guidance, an hour & a half wait for an appointment (without apology or "thank you for your patience" from the person who I had the appointment with), to getting my (technically "new") car from Service uncleaned after they had it 2 1/2 hours (and when I inquired, it was taken back, given only a quick floor vacuum & returned within a few minutes smelling so terrible of body odor - yes, like the Seinfeld episode - I had to drive with the windows down - clearly not properly cleaned & sanitized). Keep in mind, the last time I brought the car in for an oil change, they forgot about me & I almost fell asleep in the waiting room - so this has been a pattern. Very disappointed that buying my car turned out to be such a bad experience for me. It should have been an exciting day. Hopefully you'll do better with your future clients, Harris Kia. I won't be one of them.

Nicole Israelov

Kia Harris is everything you want and need when you buy car! Josh was so kind and patient to us and our children, we arrived with two children under 5 years old and one with spacial needs. Josh and Marcelo did more then any place we visited to let us fell comfortable. Marcelo was so nice to children and patient, the service he provided was detailed and we felt over the moon. He answered every question and provided us answers with no time. We came from North Shore. The service and the care is more then 5 stars! Highly recommended ????

Elvis Starburst

Pictures of the vehicle sent to me were not representative of the vehicle's condition, as images were added to the site after the fact. Went in with different expectations and was let down by this. The description said it was in "great condition" but the vehicle was covered in scrapes, bits of rust, traded paint, and cracked exterior. Didn't stay long enough to get an opinion on the quality of service. Edit: Changed score

Devin Watson

We had a very mixed experience at this dealership. Our salesperson Sara was great, but unfortunately the entire rest of the business dropped the ball in several ways. We were very firm on our budget from the start, yet other salespeople continued to try to sell us vehicles outside of our budget, all while insisting they "aren't the kind of dealership that will try to sell you a car outside your budget". When we finally agreed to one price, we were again presented with a price outside of our budget in the finance department. When we decided on a vehicle, we noticed it had two open recalls on it according to the Carfax report. When we asked about these, we were assured they had been completed, and the person we spoke to insisted he didn't even have to check because he was sure it had been done. Then, a day or two later, we get a call informing us one of the recalls had not been done, and we would need to come in to do so. On the phone we were told this would take about 30 minutes, yet when we arrived at the service centre we were informed it would be an hour and a half. The service department was also completely unapologetic at their inability accurately estimate the time the service would take. We also had to return to the dealership because the finance department never took our downpayment despite us asking when we would pay that several times, as well as missed providing us important documents. Overall we are happy with out vehicle, but will never come to this dealership again.

Paul Wunderlich

Nick is the bomb and Dave is awesome! Everyone seems to enjoy working there likely cause of the great atmosphere, which is super laid back.

Abe Buwalda

I just had my 2012 Mazda 3 detailed at Harris Kia. My car looks like it just came from the showroom :) Thanks to the Harris Kia team!

Glenn Robson

The team effort was great and all things that were planned long distance went off without a hitch! Very impressive.

Randy Lewis

This dealership (Harris Nanaimo) was top notch! Cameron went above and beyond he gave me suggestions and his advice, but was in no way pushy what so ever! After I decided on a car the process was absolutely painless. So quick and professional from the moment I walked in. I felt like family by the end of the whole process! I would recommend Harris Nanaimo and in particular Cameron Adams as you Sales Representative to anyone who is looking for a new or used vehicle.

Allen Nybida

I recently purchased a used car from Harris Kia. Marcelo Suvillaga was the sales person serving me. He was both polite and knowledgeable about the various cars available. He went out of his way to help me, and as I was driving a rental car, once the purchase was completed, he ferried me home so I could drop off the other car. My experience purchasing the car was pleasant, insurance was arranged on the spot and overall I would say it was better than most I have had. Marcello was helpful, not overly aggressive and honest. Thanks

Bryan Moore

Came in on a Sunday and talked with the salesman... Was a good talk. Before the talk we were unsure if kia was even in consideration. Set up a appointment to come in the next day (monday) for a " No hassle trade in appraisal and quote". Unfortunately I couldn't go so my wife went in without me. The new salesman ( Sunday guy only works sunday) was rude and very pushy for a supposed no hassle or obligation quote. Got frustrated with my wife because she was unwilling to make a decision with out me. New salesman almost didn't give my wife the quote. Needless to say for a person who is looking to purchase a new vehical and still trying to decide what brand they were going to purchase this experience has turned us off buying from this dealer. Sad because we were really starting to consider a kia.

Del Rokosh

WOW. Took my Sportage in and was only able to try to describe mystery sounds. Nothing found, but the Service Manager described how the sophisticated exhaust system worked with a turbocharged engine under load. It made sense to me. Added bonus - the mechanic noticed that the driver side window wasn't moving properly. He removed the door panel and adjusted the mechanism to factory specs. No charges at all, just great customer service. PS: Good coffee and munchies. I recommend Harris KIA in Nanaimo.

Jimmy M

Awesome experience! Service and sales are there to please! My wife’s car was in for service which was completed efficiently and affordably! Sales were very eager to please giving her a test drive with very low pressure. Couldn’t recommend this dealership highly enough!

Gavin Savage

About two years ago my wife and I were in need of an SUV in our budget. We found one at Harris kia and it was nothing but a pleasant visit. We were buying our first vehicle and we dealt with Roy and Rachel. They both made it a smooth process and it was a wonderful experience. We also get our vehicle serviced here and I have nothing but great things to say. Kolbi and Mike are a pleasure to deal with!!! The service we receive is fantastic and I do not trust anyone else with our family vehicle other than Mike or Kolbi!! Dave Bare has a great staff there and has done a wonderful job making anyone's experience delightful. Dave is a great man and one of the nicest people I have ever meet. Anyone is opened to welcoming you even if your buying a vehicle, getting service done or just need a coffee I highly recommend Harris Kia. Plus the detail staff of Ashraf, Jarred, and Tony are also a delight and definitely some of the best in the business. If you need your vehicle cleaned or polished I highly recommend these guys to do it. They do a nice job and will go above and beyond to make your vehicle clean. If your looking for a pleasant experience I highly recommend Harris Kia for all your car needs.

Linda Willis

Outstanding buyer experience. Your dealership and staff are 10/10. All positives from this buyer,fair price given for trade with an explanation on How price was established. Rachael Roy is a sales person far exceeding any expectations I have had in previous purchasing experiences. Jeremy Allen is a very knowledgeable finance person with customer satisfaction a priority .His outgoing personality and friendly smile made the experience very positive. Randy the sales manager was professional and honest and displayed a sincere interest in making the buying experience an enjoyable one rather than the dreaded new car purchase experience in the past. We would highly recommend your dealership and staff and look forward to continued dealings with your service department.

Juliana Nunweiler

Absolutely wonderful experience with Aly + Joshua! Our trade in was a complete headache at every other dealership but these guys managed to get it all done in one day without any hiccups. Very friendly, welcoming environment. Cannot recommend enough.

Rick Brink

I bought a 2017 Soul which is a great car. We thought we left our insurance papers in our trade in vehicle. Victoria was suppose to get back to us. Over 3 weeks have passed and no follow up. Also usually when a person spends a bunch of money on a vehicle there is some follow up like a quick call to see how we like the vehicle. Find todays sales people lack follow up to insure return business. First day of ownership had to pay for a touch up pen because there was a scratch on the front from before we bought it. You would think they would just throw it in. 25 buck not a lot to make customer happy. Times have changed. is just waiting for

Jared

Great, friendly service from the whole team. Totally recommended!

Caley Douglas

Huge thank you to Victoria and Cameron for going way above and beyond! Can not say enough good things about this team, I drove up to buy from Victoria and they instantly made me feel welcome and and made sure my deal happened the same day so I didn’t have to drive up multiple times which made for a late night for them and never once did they complain or make me feel like I was inconveniencing them. If you’re looking to buy, no matter where you live, they are worth the drive!! Thanks to everyone at Harris Kia, love my new car!

Stuart K

Very friendly and great deals.

Mark Psyche

We just bought a used vehicle from Harris Kia. Great service from sales manager Dan, finance guys Kevin and Mike and friendly, helpful staff all round. Highly recommend dealing here. A very good experience.

Steve O

Kind, friendly and helpful experience with Christine. All questions answered/met and entire process was done within a timely matter. The entire team at Kia is great. All the way from parts/service to finance dept. I strongly recommend this dealership.i anyone is looking to buy a Kia.

L. Johns

My wife and I bought a used Sorento from Kody at this dealership and really enjoyed our experience with both Kody and the dealership. We found everyone happy and helpful and when a problem did arise (just a small issue with the brakes on the truck) Kody and the Service team jumped into action and had it fixed promptly and professionally. I believe that the way they took care of our problem shows how good this dealership is and would recommend them to anyone looking for a new or used vehicle.

Jenny Zoet

They have always been very helpful and to the point. Wonderful staff!

Ashley May

I brought friends down to pick up their new truck (3 hour drive) and the service there was amazing. Even though I wasn't buying anything (trust me I wanted to just because of the service) they treated me like I was one of their clients. Christine is amazing and I will definitely go to her! AND they even washed MY car for free!! I strongly suggest them

Lisa Houle

I am always impressed with the service I have received at Harris KIA. Being new to town I wasn’t sure what to expect but your team has always gone over and above for me and you have earned my loyalty. Thank you especially to Jason for all your help and customer satisfaction follow up - much appreciated!

Chonky Kitty

I went in to Harris Kia to see about trading in my Chevy Cruze for something more affordable. I was met in the lot by Josh and brought inside to see what we could do for my situation. It was a pretty busy day because it was the last day of the month, and Josh did an amazing job at turning what was a stressful situation for me into something that was more exciting and fun. The finance team worked exceptionally hard to get me into something that I would enjoy for many years to come, while also having to navigate my whacky financial situation. I wound up getting an absolutely GORGEOUS little 2021 Kia Rio 5, and I'm LOVING it. I can honestly say this dealership has my business for many years to come, and I will absolutely recommend it to anyone I know looking for a car! Thank you Josh, and everyone else at Harris Kia for all your hard work!

Carol H

I have nothing but high praise for Rachel Roy and Jeremy Allen at Harris Kia in Nanaimo. Both offered excellent service in assisting with the purchase my new vehicle. Rachel was friendly and did not offer any high pressure sales pitch while I was looking around the lot. This made my decision so much easier and that was greatly appreciated. Jeremy had all the financing and paperwork ready in a flash, so I was able to drive off the lot with my new car in no time flat. He even found me great low rates with the bank I wanted to work with and had the insurance agent come to me at the lot. What a pleasant surprise to have one stop shopping! Kudos to Harris Kia for having Jeremy and Rachel on their team. They made my first car buying experience in nineteen years painless. I will be recommending them and the team at Harris Kia to my friends and family. I also will return to Harris Kia in the future when I am ready for another vehicle. Thanks guys! Carol

Berni Comack

From the minute we came on the lot, everyone was friendly and very helpful, while not being pushy. In particular Roland and Victoria offered exceptional assistance. I would highly recommend them and the whole team at KIA, we are very happy with our brand new Soul!

Garry Semple

Awesome experience. I have bought may cars over the past 55 years and I have never been treated so well by a car dealership as I have at Harris Kia. Starting with the exceptional and attentive sales team and in particular, Christine Wright. I have never seen any sales person work harder than she did. I met almost all of the staff in sales, parts and service and without exception they made me feel very special. It was almost like I was the first and only customer to walk through their doors. The partner/owner, Dave Bare, made a special effort to meet me and take the time to talk to me extensively. I could write a thousands words and those words could not describe how great my experience was. I still cannot believe that I was treated so well. Oh, by the way, the Optima is one of the best cars I have ever bought. The price was better than I could have ever imagined. If you are looking for a car, this is one dealership you must check out.

William Younghusband

After walking into Harris Kia to inquire if the Kia Soul would ever have AWD, which was a no, I was pleasantly converted by salesman Derek Kennedy to considered the new Seltos. I must say the experience of being sold by Derek was as pleasant as the test drive. He followed up after I purchased to make sure I had no concerns. He even walked me through the tech systems. If a Kia is on your radar, Harris Kia will make the purchase effortess. Ask for Derek. Bill and Karin

Sarah Elderbroom

Have been searching around for a vehicle for a while Now, and someone recommended Harris Kia. So happy we decided to go check them out. They found us exactly what we were looking for, and fit into budget. Couldn't be happier with our whole experience! Great team, and great service.

Gordon Graham

Good service

Jeff Johnstone

This last time that I had my van in, I had exceptional service... just like every other time

James T

I just went in to see if they can do repairs on my vehicle under warranty, the damage was likely connected to the old owner and the dealership i bought it from said it was esthetic damage only and i had a full warranty but things are falling off so i figured id see what they would do for me. I was greeted by possibly the nicest owner ive ever met Dave, he took personal interest in my case and i am now waiting to hear back. They may not be able to fix it as it probably isnt their responsibility but i felt totally taken care of and i will be recomending Harris Kia to all!

Benett Z

I have been servicing my 2010 KIA Forte with the great staff at Harris Kia since I bought the car in 2009. I use my car daily for my courier business and travel upwards of 350 km a day....I do an oil change roughly every 5 weeks. Mike and Colby and the rest of staff have been absolutely awesome to deal with. They know I rely on my vehicle and are more than accommodating in squeezing me in and getting me on my way with the peace of mind that the service was done right. All in all I really haven't had to do much other than regular maintenance until recently. I have 406,000 km and needed my clutch and brakes done, they gave me the quote for labour and threw in the clutch at no charge for being a great customer! UNBELIEVABLE! My Forte has been an incredible little car and still runs like new thanks to the great people at Harris KIA. Thanks Again!

Rich Knowles

In these highly competitive times with often very little time spent on the niceties of life in an automobile showroom, it was a refreshing change to run into the gang at Harris Kia in Nanaimo, BC. I was on a bit of a mission improbable as I looked to trade my recent model pickup truck on a new SUV without spending any out of pocket money. I had been met with varying degrees of discouragement and disinterest in other showrooms and was therefore unprepared for the terrific response in the Kia camp. The staff were polite and interested in my quest, listened carefully as I explained what I was attempting to do, enthusiastically showed me the latest vehicle that met my stated requirements, and took my truck for a test drive. I was then introduced to the owner and sales manager and they undertook to examine the possibilities and get back to me. That was last night. This morning I phoned to tell them that, after some conversation at home, we have decided to keep our existing vehicle as we may buy a boat this spring and need a large tow vehicle. They were most gracious and understanding. I'll be back when the time comes to buy a new car. This seemed to be a far above average dealership with excellent front line staff. Highly recommended! Thank you Rachel and Harris Kia!

deborah patenaude

I just bought a new Kia Forte . What a great car and what a great experience at Harris Kia Nanaimo. Along with my 92 year old Dad we arrived and were quickly greeted by Liam and welcomed into the building. We already had a good idea of what we wanted. Liam made the whole process easy with a very friendly and professional demeanour. A great asset to this company. Christine was also a pleasure to meet with as our financial person. I would definitely recommend this dealership.

Don Radvan

Great dealership even if I ended up getting the Kia elsewhere. Happy to go there for servicing and highly recommended. UPDATE: Went in for first service. Fast and pleasant experience with reasonable prices. They were on top of all recalls/service bulletins. Knowledgable reception staff. Came in mid-afternoon and had no wait.

Laura

A great, friendly team helped get our 2009 Rondo back on the road quickly when experiencing car troubles on our family vacation. Thanks a ton!

phil livingston

Great customer service. Knowledgebase is over the roof. Cameron is amazing

Patrick Donavew

This review goes out to Rachel Roy at the Kia in naniamo. She is by far the most sweetest young lady with an exceptional amount of skills in both customer service and appreciation. She was able to get me on the perfect path of fixing my bad credit and was able to go over and above the neccesary steps to make me both happy with my new car and come back for a second purchase. I 110% approve of this car dealership as well with all the friendly staff and service they provide!

Jay Balz

Christine Wright is so friendly and kind and I felt welcome and she made it very easy to get a car. She really cares about people and will help u figure out anything u need. Rachel Roy helped me so much through the financing process. I feel she is extremely intelligent and will do anything to help u get the vehicle thats best for you. Rachel is very friendly and kind and I felt like she really cares about helping people through alot of complicated stuff. I have always feared going to a dealership and I have never given a review on anything ever! Christine and Rachel made this so easy and comfortable for me. If you are thinking of buying a car or financing one go to Harris Kia in Nanaimo you will be in good hands. I just want to say thank you to Christine and Rachel. You give car dealerships a good name

Day Knight

Friendly, helpful and good cars

Paul Urry

My wife and I have gone to Harris Kia before. With that sale from the moment we stepped on the lot we were treated like honoured guests. This time from the moment my wife and 3 kids and I stepped on the lot we were treated like old friends. Every person we encountered was friendly, courteous and extremely helpful. Working with Roy Berentsen was a joy. Generally buying a vehicle can be a bit stressful, but not at Harris Kia. All our questions were answered fully and truthfully and there was NO pressure. Once we had decided on the vehicle we wanted to purchase we went to work on the trade in value of our current vehicle. Boy were we happy. They gave us such a fair trade in value (we checked black book/blue book values too) we were pleasantly surprised. Once all of that was completed we were introduced to Randy Heller who took care of the financial end of things he made sure we were completely satisfied with the deal. Thank you gentlemen for such great service. One more thing. We have 3 young children. The receptionist and other sales agents were so wonderful. They kept an eye on our children and kept them entertained while my wife and I dealt with the paperwork. Thank you to everyone at Harris Kia for making this a wonderful and fulfilling day!

Kim

Tammy (the receptionist) and Dave (the owner) were phenomenal to work with. The atmosphere was very inviting; the free snacks, friendly faces, and positive attitudes made you feel at home. The salesman we worked with was difficult to make a deal with, but thanks to Tammy and Dave's help we were able to negotiate a deal and go home with a car we were happy with (price and all!) thanks Harris Kia!

Basil K Joseph

Excellent customer service.

Bonnie Zacharias

Dealing with Harris Kia is always a fantastic experience. It is a family owned store and you feel part of the family!! I can only say positive things about the management, sales staff and service dept’s. I would recommend this store to all my friends and family!

JEN

My husband and I bought a new kia rondo in may this year , so after seven months of driving it we could not be any happier with this vehicle We had a wonderful salesperson Cameron Adams that was so helpful in showing us all the details and one thing we really appreciated was that we did not feel push and rush into buying a car like so many other dealerships do. We have recommended this dealership to other people because we were please with everything and will definitely go back there when we need another vehicle --- J&J .Smart

Wayne Vaughan

Cameron Adams met us at the door with a smile and a hello welcoming us to the store. We told him what we were looking for in a new vehicle. Cameron came across as very genuine and eager to meet our needs. We test drove a vehicle which was explained to us including the options that were on the vehicle. After returning to the dealership it was suggested we try a model with more seating because of some changes that have happened in our family recently. Great suggestion we went with the next model up and more seating. While we were looking at the vehicles we met Jeremy Allen who was friendly and easy going. Jeremy did a great job at working a deal for us that would work for our family. It was great to have Dave Bare stop and chat with us and then thank us for our purchase. Al Foster was very easy going and explained our purchase to us helping us decide what worked best for us. His humour as we were working through the process was great. The staff at Harris Kia all had smiles on their faces. They are a happy bunch and that comes out with the way they are with their customers and fellow employees. It is nice to see a business where the staff is happy with their jobs and working with each other. Highly recommended.

Chelsea Bourgeault

Christine has been extremely helpful and understanding to my husband and I's situation and needs in a veichle. She got us into 2 veichles that we needed and was amazing throught the process even with all the curve balls I threw her. I will always go to her for my future veichle purchases. I recommend dealing with her at Harris Kia over any other dealership I have gone too.

OWR Lover

I was in the market for a used 4 cylinder vehicle to use for my daily 80 kilometre commute and having saw a couple of vehicles on the Harris Kia website, planned a visit to the dealership the next morning. While I had printed the ads related to a number of potential vehicles from Craigslist, I ended up buying a 2008 Kia Rio from Harris Kia. I had never really thought about Kia as being a brand that I would consider purchasing in future, probably because I knew very little about it. After driving the Kia vehicle I was interested in, it met all my expectations and then some. When the dealership took this vehicle in on trade, it ensured that all of the maintenance was up-to-date. As an example, even though the vehicle only had 45,000 kilometres on it, given that the manual called for the timing belt to be replaced at 96,000 kilometres or after 5 years, Harris Kia had replaced the timing belt as it had yet to be done and the vehicle was now 5 years old. Kurt Mason and the staff at Harris Kia were extremely helpful and courteous and made my shopping experience a real pleasure. The knowledgeable service combined with a non pushy sales approach made this experience even that much better. I was very impressed by Kurt and the other staff at Harris Kia and would definitely recommend this dealership to others. As a matter of fact, I have already made mention to several people about how impressed I was with the treatment I received.

Ryan Smith

Liam Singleton...WOW. This guy was an absolute pleasure to deal with and made the purchasing experience absolutely amazing. He worked with us to find the perfect vehicle that fit our needs, budget and lifestyle. He was able to "go to bat" for us in order to get the vehicle closer to our budget. I can't say enough about this fine young man and I will buy all future vehicles from him. If you want someone that can make the car buying experience fun he's your guy.

Katey Robinson

My experience at Harris Kia was excellent. The team worked with me to ensure that I got the car of my dreams. They were patient and helpful throughout all parts of the process. I 10/10 recommend working with the Harris Kia team.

Michael Laudadio

We had been interested in a 2015 Sorrento, so we went down to our local dealer. As soon as we entered the building, we were greeted by an awesome sales person (we'll call her Natalie, because that's her name)! She showed us what they had and was very helpful in answering questions and had great product knowledge; anything she didn't know was just a question away. She let us take it for a test drive and put up with my sense of humour. We returned and very quickly expressed our interest in buying the vehicle. Natalie let us discuss our options in private and then returned to discuss the sales end of the deal. There was no pressure and only one request on our part, which her manager agreed to and we were finished. Done. Easy. We can honestly say we had a good time. As a testament to the service, we left our old car there, because we would be returning during the week to get all the protection and scotch guarding done; well I forgot the keys to my old car. They rented me a car , free of charge, for the day. We were able to get our errands done, pick my son up from school and get my keys. This kind of service is extremely rare! Big thank-you.

Michael Rypkema

Roland and Christine worked hard over 6 months to find and get me into my dream truck and today I brought it home. I can't say enough about how awesome the staff is at nanaimo kia! Forever grateful guys!

Sandra Irving

Harris Kia has given me the gift of enjoying driving again. The 2017 Soul that I drove home , is luxury fun and beauty rolled into a little black car. And the people of Harris Kia Nanaimo...Wow. They did everything right. Thank you Nick and Rachel for doing what you do so well. And all those other folk who made this car mine, thank you, thank you. I look forward to keeping me and my Soul EX rolling through the years with Harris Kia. S. Irving Bowser BC

Joshua Grafton

My wife and I recently bought a vehicle here and the entire experience was smooth, start to finish. Our salesperson, Kody Milne, was great to deal with. His knowledge on the vehicle and professionalism was appreciated. I would definitely recommend this business and Kody when looking for a vehicle.

Ann McManus

Great integrity and personable service.

Erwin Patron

Sas and Roland did an amazing equation to convince me to purchase a car from Harris Kia. It is a tremendous experience ever! My sincere appreciation and huge thanks to Sas, Roland, Matt, Marcelo and the whole team of Harris Kia for making the deal completed. I like the car! I’ve been rejected for one of my concern after the car was delivered. Reason for rejection: the car was sold to me at a low price. “We can’t do something for you”. Neither an attempt to discuss the matter further nor see the car physically based on my concern. How disappointed it was! Since I received rejection, I documented it and find ways to resolve it on my own. Meanwhile, Matt was there by accident and provide some sort of alternatives. I’m still lucky he was there. No matter how excellent the leadership or customer service are, the unexpected happens; customer concern should be handle with due care and protected from disappointing encounter. Even if the situation loses you small amount of money in the short run, you will possibly see a larger picture in the long run. I’m a typical person who will sing your praises when you resolve my issues or turn my bad experience around in a timely manner and offer a fair solution. I wish I will not be rejected on my next visit. After a thorough consideration and effort made by the team, Harris Kia deserved a 5-star from my end. Cheers and Kudos Harris Kia.

L M

We were in the market for a new SUV crossover and were interested in the new Seltos and the Sportage. After visiting the lot we got in contact with Victoria, who was a really good salesperson, and arranged a test drive of the Seltos. All in all a good experience so far... Immediately after our test drive though we were ushered into her office and was forced to meet with the sales manager, who came off as very pushy and arrogant. We told him multiple times we weren’t ready to make a decision yet, but he kept pushing. After close to 20 minutes of him trying to force the sale, and him saying that he “hated time wasters” (referring to us) and that Kia offered the “best vehicles in the market so we should be ready to commit without going elsewhere” we ended up walking out. Hate to say it, but his attitude lost it for us. Had we been able to deal with Victoria all the way through until we were ready to discuss numbers, we likely would have purchased a vehicle with Kia. Needless to say we’re absolutely in love with our new Nissan Rogue, and the service we received there wasn’t high-pressure or rude at all.

Crystal Gallant

I recently bought a Kia Rio which i love.Rachel Roy and Jeremy Allen were a big part of that. These two people are the best. They helped me through every step. Thank you so much to the two of you for helping me bye my first brand new car. Could not ask for two better people.

Isabell Steel

Inflated interest rates

Darcy Bedyk

Friendly helpful staff that worked hard for me and my dollar. Christine was an absolute pleasure to work with. Purchased "used" and got treated like I purchased "new". Price of vehicle at time of sale was fair and reasonable for the quality of the vehicle which in itself is refreshing. Would buy from them again but it will be awhile as the vehicle I bought is FANTASTIC

mark lawson

Harris Kia provides excellent customer service in all aspects of their business. Their office staff, sales and service personnel and management team go out of their way to make your visit a pleasureable experience. I highly recommend them.

Bryan Bare

5 star service. Not only is the dealership the best in customer service, Kia continues to impress in providing great vehicles to pick and choose from. Thank you for another great vehicle!

Julie Wakelin

Had my car in for servicing yesterday. Appreciated the email reminder and the up-front estimate of costs. Once again, I was so impressed by the enthusiasm and professionalism of everyone I came into contact with yesterday. This dealership knows what true customer service is all about. I don't know what I'll do if I move out of this area - I may have to barge my vehicle over to be serviced here. or maybe I can just make a trip every year to buy a new car! Thanks everyone!Had my car in for servicing yesterday. Appreciated the email reminder and the up-front estimate of costs. Once again, I was so impressed by the enthusiasm and professionalism of everyone I came into contact with yesterday. This dealership knows what true customer service is all about. I don't know what I'll do if I move out of this area - I may have to barge my vehicle over to be serviced here. or maybe I can just make a trip every year to buy a new car! Thanks everyone!

Stewart Scheibel

I was in the market for a new car and did extensive research on several manufacturers, including Toyota, Mercedes,and Subaru. I concluded that the Kia Sorento was my choice as a price performer. However the real key to my decision was the professionalism of the staff at the dealer. From the salesperson(Grant Brown) through the sales manager(Jeremy Allen) and the General Manager ( Dave Bare) their approach was rapid,thorough and not high pressure . I was offered a fair price on my trade-in and on the new car itself ( without needless price negotiation games). Delivery of the car was quick. I have purchased many cars over the years , but will say that this was the easiest and most pleasant experience of them all. I get my car service all done through the dealer. If the service department is as good as the sales department I look forward to a long and effective relationship. I highly recommend this dealership

Peter Bain

I recently bought a used kia soul from the Nanimo dealership. It was the worst car purchasing experiences i've had. The sales people didn't understand the vehicle they where selling me. and continual told me information that was not true. -they said it was well serviced with good records of servicing. it had 2months of service records for 3 years for being on the road. (its was a 2018. -they were slow. It took 5 hours one Saturday to settle on the vehicle and price. and another 3 hours later when we went to pick it up. -they lied about what vehicles where available and Magically had the same vehicle with lower KM's and better service record after trying to force me into purchasing the one that had been on the lot for 4 hours. -they lied about the new vehicles KM'. it had 15,000 less km's instead of the promised 20,000km less. DONT BOTHER FIGHTING THROUGH THE BS FOR THEIR VEHICLES>

Nicole Simpson

As always ..... A+ Service !!! My 2011 Kia Soul SX still going strong with out one complaint and I have owned it since 37 klm she now has 160,000 and a fabulous work horse!!!

Leslie Donald

Because of Deb’s down-to-earth, caring approach to selling a used car, I actually enjoyed my recent experience. Usually the process is daunting, leaving me feeling unsure if the deal made was the right one. Deb took the time to listen to my concerns and answer all my questions. For the 1st time, Deb made me feel that my satisfaction in finding the right car was more important than making a sale! As a result, I am really pleased with my Rio hatchback. Also, thanks to Cameron for ensuring the negotiations were hassle-free.

Pat Nicklin

When we visited Harris Kia, we planned to only check out the inventory. The friendly and professional staff made it easy to decide that this was the dealership we wanted to give our business to. All of the team members we dealt with were knowledgeable and helpful; there was no pressure and they were all very patient as we talked our way through the entire process. We now have a Kia Sorento we love and would like to thank Christine Wright, Jan Cox, Roy Berentsen, and Dave Bare for helping us to make it happen. I'd be happy to recommend this dealership to anyone looking for a great purchasing experience.

David Michaud

Thanks! Excellent services from Danya Nieman! Got a great deal + popcorn-coffee. Ask for her!

Amy Harrison

We bought a 2017 kia sorrento in march and the staff were phenomenal! We had a sudden death in our family and were on our way from victoria to be with everyone up island when our car died. The staff made buying our new suv as smooth as possible and were so kind and empathetic. The staff offered to pick us up in victoria and said they would have the suv we were interested in detailed and ready to go for when we arrived.We walked out with our sorrento that day and were able to make it to be with our family. Cam was our salesman and we couldn't have been more pleased. When we were about to leave, the staff gave 2 stuffed kia bears for our kids. There was also a beautiful bouqet of flowers with a sympathy card on our dashboard. The card was signed by all of the staff we had dealt with.We couldn't be more happy with the service we received in such a difficult time.

Laurie Chow

From the time we entered into the dealership and were greeted by Cameron, we felt like we were among friends. The atmosphere was one of "no pressure", but extremely helpful and welcoming. We have just started our search and were initially looking for a SUV, but stumbled upon the white Optima in the showroom which is a beautiful car. Who knows, we might just come away with two vehicles, no promises though! This was one of the best experiences we have had with a dealership - Cameron is terrific to work with, John more than helpful, and the receptionists are great. Tom also met with Doug the Parts Mgr., so friendly. Nick is great too! We'll be in touch Cameron! Thanks for the afternoon! Tom & Laurie Chow

Dana Vogel

Hard working group of people, always striving to please customers

Rachael Rosvold

I began my journey with Rachel Roy from Kia Harris looking into the possibility of buying a pre-owned vehicle. In the end Rachel helped us get a 2016 Kia Rondo which is a great little car and we are loving it. Rachael was awesome, honest, helpful, respectful and professional from start to finish. Buying a new car can be stressful but Rachel was there to help us through it all and was happy to answer any of our questions. The dealership itself and the staff were great and it felt like walking into a friendly family atmosphere ! We had such a great experience that I would highly recommend Harris Kia to anyone looking for a new car. Thank-you Rachel !!! :)

Jason

Very unimpressed with the service department. Went in thinking I was getting one service, and when I arrive it’s a completely different “deal” I am booked for. Will not be back

Shaney B

Harris Kia ROCKS, amazing customer service. 2nd vehicle for us thru Christine, and by far the most amazing experience. Her and Rachel really went to bat for us, and didn’t stop! Until they got us in the car of our DREAMS. Every single person in the whole building cares and treats you like family. I’d have no hesitation ever to recommend Harris Kia to anyone wishing to be treated like a human being, and actually listened to. They don’t just sell cars. They make lives HAPPIER :) what more do you need ? Thanks everyone. See u all soon

Terri Webster

Staff in service dept. not very friendly.

Lyndon Crossman

I walked onto the dealership and saw a used vehicle I was interested in. I was greeted at the door and inquired about mileage and price. This met my criteria so went for a test drive with Cameron Adams. Cameron was friendly and did a great job of letting me do the test drive without too much sales pitching. Short story is I got the car I was looking for at a price I liked with no HASSLES!

Paul Morrisey

The vehicle was seen promptly at the appointment time. An estimate based on expected service was provided with a rundown of each thing to be examined. The waiting room had complimentary beverages and a fruit plate. There were some plugs available to charge personal electronic devices and an offer of an iPad loan. There was also a TV available for viewing while we waited. The work was completed in the estimated time and additional issues and solutions were presented for consideration and then implemented with agreement. The car exterior was washed and vacuumed when returned. The issues that took us in for service all seem resolved.

Ashley L

My experience with Kia Harris was wonderful from the moment I called to get information about purchasing a 2019 Kia Sorrento. I was connected to Nick from sales who made the experience of buying a new vehicle great from start to finish going above and beyond!! I drove from Victoria up to Nanaimo to purchase the SUV just because of the service I received.

Robert Graham

Cameron and John were very easy to deal with and went out of their way to accommodate by needs. Supplied me with a great car at a fair price. Couldn't be happier with the result.

Wilson Pascoe

Kody Milne (sales) and the rest of the staff were very friendly. He sold me a good car at a good price and I left feeling well taken care of. Dealership purchases can be stressful. This one wasn't. Big thanks to Kody.

Dean & Pam

Great experience buying our Sorrento. Tristan was very enthusiastic and helpful Also thanks to Cam and his help

Tamara

Not yet ever having owned a Kia, I enquired via phone about a pre-owned Kia Soul EV that I found online and was interested in. I spoke with Liam, a Sales Associate, whose knowledge, enthusiasm, and ability to relay important details to me while he clearly steered the conversation towards my needs as a consumer and the practicality of the wide range of vehicles in the Kia and Hyundai family with regards to hybrids, HPEV, and gas models. Honestly, once I decide which way to go, if I do decide to get a new Kia, the ferry ride from Richmond will be well worth it. Thank you, Liam, whom I highly recommend!

Lindsay Morton

Cam was my salesman he was wonderful. Friendly happy easy to talk to personable. he was in my eyes a refreshing man to deal with. I went to another dealership a year ago looking for a car and I will never deal there again they were the exact opposite of cam he was not pushy I did not feel like I had to buy my car there. on the test drive he made my step son feel like he was buying the car and that in itself is better then anything for me. Thanks Cam. I will be back to purchase from you again.

Sloane Waldie

In general we liked the creature comforts available from Kia compared to other manufacturers. The sales rep and manager at Harris Kia were very accommodating. Allowed me to take the vehicle overnight so I could test if it would work well given the particular slope of our Driveway. There was never any pressure to close. It was a no nonsense negotiation that was relaxing and comfortable. I am very happy with my vehicle and would strongly recommend Kia and dealing with Harris Kia. SPW

Joan Hutcheon

Christine is by far my favourite sales representative ever. She was friendly and very knowledgeable and helpful. In fact she encouraged me to go and test drive competitors' cars. She was always available by phone or if I went in to see her. I did not feel pressured at any time. All Christine really wanted was to make sure I was happy with my choice of vehicle. She always pointed out when I was going beyond my price range and made sure I was comfortable with it. She is an amazing person and sales rep and I highly recommend her. My Kia Sorento is a great vehicle and drove me without hesitation through the worst of last year's winter. I was able to drive up my very steep hill every day, in the snow and ice. I love all the features, none of which I was familiar with as I had a 2004 vehicle which had none of the bells and whistles the Kia has. Christine showed me how everything worked. I have now had my Sorento just over two years. I find the Service Dept., is also very helpful and go above and beyond in their service. I can't forget to mention Doug the fabulous Kia driver who drives me to and from work while the Sorento is being serviced.

Derek Eves

Kody Milne with Harris Kia Naniamo is the guy to see for your Kia vechicle needs. Very professional , and knows the kia product line inside out. Although I didn't buy a vechicle this time around , ill be definatelty using his expertise in the future. I would recommend him to my friends and family any day.

Adam Chantree

I Went in to Kia just wanting to test drive and check out my options. I was helped by Josh, who was incredibly patient and caring, and made the experience nothing but overwhelmingly positive. The whole team worked with me with no pressure and set themselves to my pace. From start to finish it was a great way to buy my first new car and I would definitely recommend anyone to see this team.

geo ball

Bought a 2013 Sportage a year and a half ago that is still under warranty and it came with 5 free oil changes. The customer service was good but when it came to getting the services done it was far from free. Was emailed that it time to bring it in for the fourth service and that the cost was going to be $438.00 plus tax? When I asked what that covered, I was told they change the coolant and service the brakes but the oil change is still free? Talked to the mechanics I work with and all seemed to think it was an extremely excessive amount of money for a service on a car with 50,000 KM. Last free oil change they said the wheels were out of alignment which I had to have fixed. Asked them to look at a tire to see if there was a leak and they said there was and that it was fixed which I had to pay for. Turned out to be still leaking and had to take it to a tire shop. Warranty work does not have to be done by the dealer so if you have a good mechanic, take you care there. That's where I am going.

Gayle Morgan

Amazing service, above and beyond. Always friendly and helpful; answer questions when asked clearly and directly. Would highly recommend this dealership.

Karen H

Terrible customer service! Very disorganized. Girl contacted me a second time after I had already booked online and then they cancelled my appointment with little notice because they were closing early for a wedding. One would think a wedding was booked more than a few days in advance. Apologies and excuses about their online booking not working as desired (other places seem to work online booking without these issues) but I'm an hour away and had scheduled other appointments around this one. No concern for cost or inconvenience to me. Unfortunate as service department seems good. Next car won't be a Kia. Reply to response: I live an hour away so picking my car up and dropping it back isn't a logical thing to do. I need my car as I'm remote and don't care to use my gas for 4 trips. Your staff time should be considered too!?

Jean Morrs

Great service and helpful staff. Recently bought a Niro plug in hybrid. Jean

Gabby Jackson

Bejay is very nice and helpful, and great to talk to. Defiantly recommend him :)

Miranda Agostini

Had the opportunity to purchase a new kia Sorento, our sales rep was Victoria she was so awesome start to finish. There was absolutely no high pressure sales tatics we told her our budget and she got within it. I highly recommend dealing with her.

Ray Moschuk

Ted you are awesome - you said you would take care of the cost to solve a minor issue with our new KIA Niro PHEV. The cheque arrived today as promised. Thank you. And the Niro is awesome too!! Only half tank and we've gone 3400 kms????!

T. Naison

Had a really bad experience at this dealership, one of the sales managers raised his voice at me and was upset because I was comparing qoutes with other dealerships. Very unprofessional and disrespectful, as clients we have the right to run our due diligence and make sure we are getting a good deal. I wouldn't recommend based on the unprofessional sales manager. I have always driven Kia and been loyal to the brand however my unprofessional experience at Harris Kia got me thinking otherwise. I expressed my disdain but the sales manager was unforgiving of his unprofessional service.

Jean Ennis

Catharine

Jan Aikman

My mother bought a 2015 Soul and after her first servicing I was amazed at how wonderful the staff were. Your Appointment is "your" time, not 15 - 25 minutes later. They wash and vacuum your vehicle each time. I also had my 2 Toyota's serviced at Harris as well. I have now moved all my car servicing to Harris Kia because of their wonderful customer care and service. I never experienced this at Duncan Toyota. The cost of the service was also cheaper than Toyota. Unbelievable! Doug is also a bonus as he will shuttle you wherever you want to go. Always a wonderful experience. As a result we will be purchasing our new vehicle at Harris Kia. 5 stars to you!!

OffTopic Interviews

I've had a few unfortunate experiences with the sales staff here. These guys fulfill the stereotype in some unfortunate ways. Pushy, and overly lax about the covid guidelines.

Annette Woolf

Our experience purchasing a 2021 Seltos from Harris Kia was beyond smooth, and I highly recommend this dealership. I love my new Seltos, with only one caveat that I will provide at the end of this review. Our salesperson was friendly, knowledgeable, and able to answer all questions and concerns. The Seltos was beyond our price point, but Harris Kia was able to provide us terms that enabled our purchase. Financing was made a breeze, and although all information was provided, there was no pressure for upgraded warranties or additional packages. An insurance person was onsite, allowing us to smoothly move to that portion of things also, without waiting for someone to arrive. The entire process was pleasurable and provided me with my first ever good-feeling experience on a car lot (previous purchases elsewhere have not met this - so, I was very pleasantly surprised). I love my new Seltos and would recommend this vehicle to anyone. However, if accessories are your thing, you may want to wait a while before purchase. I believe I would now be reluctant to purchase the first-year out of any future model as accessories seem to be forever on backorder. As money was tight, we only purchased two accessories - window visors and all-weather mats for the front. The window visors arrived only a few weeks later and have been installed. As to the weather mats, we still wait. These are important to us as our driveway is unpaved, we would otherwise have no option other than to bring dirt, grit, mud, etc. into our vehicle - which is not how we wish to take care of our new and beloved purchase. We purchased on Sept. 26, but have now been told that these mats are on backorder until Jan. 5. By this time, there is great possibility of having brought salt and/or de-icer into the vehicle that could discolour our carpets - a prospect that is greatly discouraging to us, as protecting against dirt and damage is why we purchased the mats to begin with.

Margaret Olsen

It was great and lovely people

Chris Chinn

I am very pleased and satisfied with my car buying experince at Harris Kia. Josh and Dave really went above and beyond to get us a great deal and save us money. Josh knew what we wanted and did everything to get it for us. Anyone thinking about buying a car should definitely check these guys out.

Kerry Martini

Excellent service in the service department who went above and beyond to accommodate my needs this week. Kolbi and the service team are excellent, transparent and fair in assessing what my car needs and giving their recommendations on what needs to be taken care of immediately and what can wait. I get all my service done there even though my car has been out of warranty for years.

Lorne Trousdell

Terrible experience at Harris Kia, after some haggling over the phone I had worked out a price with Scott. Price was agreed upon and we talked about what they were going to do to get the car ready for pickup and what ferry I was going to catch the next day as I live on the mainland. After talking with Scott I had two phone calls with the finance department where we talked about financing options and what kind of cheque they needed. Price, payment and everything was finalized, I asked the finance person if there was anything else they needed from me but was told we were good and I’d see them tomorrow. A couple hours later I received a text message from Scott saying the finance department had been trying to get ahold of me and since I’ve hey could not get a deposit they had sold the vehicle. I had zero missed calls or messages from anyone at Harris Kia and had previously been in contact with two sales guys Scott and Marcelo as well as a lady from the finance department, none of which had the courtesy to call or text. Scott didn’t even have the courage to call me and tell me himself what happened. Please do yourself a favor and be cautious dealing with this dealership!

Duncan Kowk

Great place. Nothing but five star service. Recommend them to anyone

Carol Laughton

LOVE LOVE LOVE my new car from KIA in Nanaimo on Bowen rd. Thankyou to Rachel and Ryan for everything they did to help me get my car and thankyou Rachel for getting me such a great interest rate. You definitely get 5 gold stars from me.

Christina Garrow

I was not planning to leave Harris Kia with a new car the day I went in. I was just going to look and see what my options are. But Jane my good friend and great car sales girl, sold me my first brand new car. I love it. And within 4 hours I was driving away in style. What a great experience.

Jacqueline Rosser

This is our first visit to your KIA dealership and we bought a Cadenza tech. From the minute we phoned up your dealership to driving away in our new car, it was a pleasurable experience. We loved the staff, very eager to help. Will recommend to others that we meet. Byron and Jackie Rosser

Nick G

Bought a car a month or so back from here. Good to deal with. A minor issue came up last week and they fixed it without charge and gave us a loaner. Appreciate the great service guys!

Robert Huck

Having done some shopping for cars at a few dealers, with varied experiences, we entered KIA and were met by a very pleasant and personable sales person. Without any pressure, we were shown many options and ultimately decided on the top of the Sorento line with all the gadgets (what a beautiful car). The car was presented and explained thoroughly without interruptions and we were offered a test drive. We were very impressed with the car and decided to buy it. The purchasing process was very straight forward with no hidden costs or pressures. The offer was presented in detail including all costs and discounts. We felt we were offered, in only a few moments, a very fair price for our trade-in without the usual need for a major hassle. We completed this purchase in just a couple of hours. We very much appreciated the care, the respect and the service of all involved, especially Jane, Roy and Jan!! What a happy and professional group! A pleasure to do business there!!

Catherine Sander

I met with Jane Fisher. Not knowing what I want to buy. We talked about my day to day needs. I was able to make a decision very easily after our conversation. It looks like the forte5 is a option for me. Right now I have a big truck, hard to park and heavy on gas. I will be coming back in soon. A huge thanks for your help and knowledge. Your such a easy person to talk to!