Reviews of Laplante Chevrolet Buick GMC Ltd. (Car Concessionaire)

Brittany Bartlow

Laplante has been my go to for years now, always amazing service & they always take good care of my car. This is the second car I've bought with them, salea agent was amazing & maintenance/service is always impeccable.

Canuck

Always a great service. I recently had my truck serviced and they did it in matter of minutes. Outstanding! I want to specifically thank Stuart at the service reception. He is very dedicated to his job and has an extensive knowledge in the field and also offer top notch courtesy to their clients. A shout out goes out as well to mechanic Gilbert.

Dan Cote

Can't say enough good things about Stuart Cooke my service advisor at Laplante, always pleasant to deal with and very knowledgeable, gets things done with no surprises.

Charles White

Great service, great vehicles! I honestly feel like I am part of the Laplante family when I come in for service or a new car. My parents, sister and I have bought all of our vehicles here for as long as I can remember.

Fred Claude

Great atmosphere. Salespeople were attentive and truly tried to work within my budget. I love my truck and it was ready in time clean and ready to go. The owners actually come and greet you and are easy to talk to. The service department seems well setup where you can drive your car into the building. I'm sure I'll have a great experience dealing with them also.

Jeramie Leamon

Phenomenal experience, no pressure, no stress and the staff are very welcoming and knowledgable, not only in the vehicles they sell but in the whole experience like customer care, detailed descriptions in financing, maintenance programs and extended warranties. Dealing with Marcel and Normand were like dealing with a breath of fresh air after dealing with other dealerships. I live almost 2 hours away and could drive 5 mins to service my new car where I am from but I won't , I will schedule it around a business trip just so I can return to Laplante Chevrolet because I know I will be treated properly. Next to a home purchase this is the second largest amount of money I will spend. I wanted to make the purchase right the first time that's why I bought my car from these guys! Thanks again.

Rosalie Murton

Deciding between all the different car options, features and prices was a really hard process for me! I constantly had questions which I had forgotten to ask and felt very self conscious that maybe I was bothering people or sounding way too picky! However, everyone at Laplante was extraordinarily accommodating and helpful! Louis, Fred, Norm and Stephanie were all very welcoming, listened to what I wanted and worked to find me a car which fit my wishlist & budget! Also, I was happy to see that the Laplante website was frequently updated and had lost of pictures and information including prices.

Ryan Doyle

Update: this issue is only relatable to those who have dual rear wheels... The service advisors were great and the service manager was very personable. But... I have lowered the 5 stars to 4. This spring (2021) I went to have my summer tires installed. They are not on rims so the placement can be a proper tire rotation with no more work than 3 minutes of thinking. The tech could not be bothered or didn't know how to properly rotate tires on a dual rear wheel truck. I had to make another appointment to have the tires removed from their rims and put in the proper positions. This is not an issue with single rear wheel vehicles or even those without aluminum wheels. Fast forward to fall of 2021... Back to get the winters put on. Same guy doing it. Was annoyed that he was told to do the rotation at the same time. Tire rotation done but he put the wheels on without ensuring that I can can get to the valve stems on the inner wheels. Had to take the wheels off again and spin one wheel on each side to allow access. This is not something I've ever had to tell a trained professional before. I did not buy here because at the time, there was only one dealership within 150km that had what I wanted and would not dealer trade but I service here. Every time. They are friendly, knowledgeable and, unlike Myers in Orleans, will take an appointment to get my oil changed. I have purchased from them in the past and will likely look to them for my next purchase.

Jonny B

Bought a truck here later found out had a broken driveshaft, took it to them to fix under warranty and said couldn't find issue, got it fixed elsewhere. Second time around traded truck in for a car and it needed brakes after 5 months 6000 Kms and was told to bad basically, would NOT recommend dealing here save your money and shop elsewhere.

Jean-Phylipe Theriault (Jay)

This location has an amazing service staff. And a sales department that will always give you the best satisfaction when something goes wrong.

Andria Desjardins

We liked how attentive our sales rep, Yves, was during our virtual experience. We were worried that purchasing a vehicle during the pandemic was going to be complicated, but Yves, and the rest of the staff at Laplante made our experience very easy!

Katrina Keough

(Translated) Your welcome is excellent, the prices are very affordable, you answer all my questions. The customer service is second to none. You are a team of thunder! (And I always appreciate when you park my car backwards so that I can leave by forward!: P) (Original) Votre accueil est excellent, les prix sont très abordables, vous répondez à toutes mes questions. Le service à la clientèle est incomparable. Vous êtes une équipe du tonnerre! (Et j'apprécie toujours quand vous stationnez ma voiture de reculons pour que je puisse quitter par en avant! :P )

Peter Sanderson

Always totally satisfied at LaPlante. I had the led charge light add on installed on my volt. Thank you Leplante Chevrolet!

Marcello “Cinderello” Cinder

Thank you for this quick EV fast charging. Well located just off the ramp on Highway 417

Greg Hawkins

Fast and friendly service

Brian Robillard

I am so happy with the service I receive from Laplante. Yvan Racine assists me with the purchase. I can use wifi for my Ipad to keep up with emails. Because I live in Ottawa, my service is fast and efficient.

cara arial

Very disappointed went it for an alignment n they couldnt do it cause i needed bearing n front strut assembly replaced at a total cost of $881 felt suspicious So i got it checked by my own mechanic everything looked fined.So i went to another gm dealership got my alignment done n came out with 118 bill.Maybe they shouldnt try to con ppl or get better mechanics .You lost a customer n word of the mouth will cost you more customers. You should return my 11.30 back n a price of a med tim coffee for my time lost thank you

Roselyn McDermott

Always take good care of me!

David Dave

Bought a new car today ????

sabriina braay

I liked the flexibility of their hours. My work schedule is all over the place but I was always able to find a time that worked. Olivier did a great job of introducing the car and knew exactly how to set it up.

Julien Lalonde

Very good dealer bought 2 SUV here and the service is excellent, part counter very helpful

Doc Doomster

Excellent service! I bought my very first car from Mathieu who was very helpful and patient, and there was no pressure from any of the staff. A great experience with terrific people!

Lorraine Brault

Love this place

Specialkase

Great service, under covid rules. I still managed to get a car within 24h, gr8 price. Hard to negotiate new car deal. Like for instinse i paid 500 for color i didnt choose. 75$ gaz when the car doesnt even take 35$. No windows tinted.even though i wish it was. But in the end they only charged me 1% interest foe the loan. So im happy

Pat

First time I’ve met a dealership with such honesty from A-Z at the sell department looking forward to go pick my truck tomorrow

Sophie Lacoste

Excellent customer service and competitive prices!

Michael Mulikow

Amazing service as always!

maco prime

Great service, enjoyed the biligual employees , made me feel confortable

Michel Martin

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Linda Thibault

Fantastic service!!!

Steven Y

Friendly, knowledgeable staff that helped guide my purchase of a new truck.

Family_life Offgrid

Awesome quick service. A tad confused as to where to go to get a tire fixed but the service was impeccable. Great job and the tech did more than what was asked for free. Definitely recommend this dealership!

MOEZ KHIARI

Lovely Staff, polite, helpfull, and Professional Recommended

Mike Cayer

I didn't have any appointment and they took me anyway and the service was fast. Thank you to the Laplante Team.

Mark Kelly

Great client service. a dealer that always goes one step beyond the competition.

SAM Moursy

Good one

R M

Laplante GM sold us a $20K "safety certified" truck. A massive fuel leak was discovered within 2 hours of purchase. I reported it immediately to them. I did not get a response from the sales manager for 4 days. I offered to take it to a local GM dealer. They refuses and asked us to take it to the local repair shop to get fixed. After initially only offering to pay less than half of the bill, they now are refusing to pay for any of the repair to fix the leak after I suggested that I have our legal department review. I have yet to receive an apology or concern for my safety from the sales manager after having to drive the vehicle 400km home with a fuel leak above an exhaust pipe. This has been my experience so far. This supposedly "passed" GM's 150 point inspection according to their website, and outside vendor they used to do a commercial safety. Buyers beware!

Madison Neale

Brutal experience!! called about a truck they had coming in on Tuesday guy said their is 2 coming I told them very interested tell me how much after discounts i called everyday and txtd th sales guy Richard Latulippe to be exact he would dodge me then next day ask for drivers lic etc all week long i call him 6 days later to follow up he says yes will have price today 4 hours later oooo sorry the truck sold! Absolutly a joke should invest in a calculater would buy a bicycle off these guys! never knew it took 7 days to get a price on a vehicle

Anthony L

Amazing service, so very friendly and just a pleasure to deal with Ryan and Oliver. Most importantly, great people as well.

Pierre Sposib

(Translated) Fast service (Original) Service rapide

Christopher Jodoin

Bought a used 2011 Chevrolet Equinox from Laplantes in 2015. Paid 16k upfront for the vehicle after an impressive test drive. Come to find out that the crossover needs more oil then gas to operate. Lawsuits throughout the US being resolved where GMC knowingly sold vehicles with higher then normal oil burn with no dash indicators. This issue causes power failure and fried pistons. The vehicle has been parked as a paperweight in the driveway for two years dealing with these issues. Dont recommend the Chev., they knew about the issue prior to my purchase.

Dan Rethier

The best service shop that I have seen.

Annie Castonguay

(Translated) I like to do business with Laplante. My experience started well when I had Karina as a salesperson and now I am well served by Jérémie every time I go to the service. I am very satisfied with my Equinox! (Original) J'aime faire affaire avec Laplante. Mon expérience a bien commencé quand j'ai eu Karina comme vendeuse et maintenant, je suis bien servie par Jérémie à chaque fois que je vais au service. Je suis très satisfaite avec mon Équinox!

Louis-Martin Boulanger

Very good dealer, I strongly recommend them . Mike Villeneuve in sales has been selling us trucks for many yeats now as we always been please with our sales experience . The service and parts department are also excellent . Our service experience has always been excellent. Well worth the drive from Ottawa.

Frank Demers

Good service but prices are a tad too high with low margins

Marc de ladu

(Translated) I drove 4 hours and wasted my entire day going there to buy a truck. I made a deposit and signed all of the paperwork to confirm the purchase. I was due to pick it up 4 days later and after two days they texted me to tell me that they had sold the truck to someone else. Words fail me to describe how ridiculous this situation is. (Original) J’ai fait 4h de route et perdu ma journée au complet pour aller y acheter un camion. J’ai fait un dépôt et j’ai signé tous les papiers pour confirmer l’achat. Je devais aller le chercher 4 jours plus tard et au bout de deux jours ils m’ont contactés par texte pour me dire qu’ils avaient vendu le camion à quelqu’un d’autre. Les mots me manquent pour décrire à quel point cette situation est ridicule.

Aline Chartrand

Excellent client service

Jean Lauzon

Wen to get my door check cause it didn't opened at all , service is amazing ????

Harry M

We made a phone call to Laplante Chevrolet and had the pleasure to speak to Sales Consultant Scott McMaster. Following that, we made our first ever visit to Laplante Chevrolet, Casselman. We were able to purchase our dream vehicle there. Sales Consultant Scott McMaster was very friendly, efficient, and professional. Sales Manager Olivier Gutknetcht was also a pleasure to deal with. Through this interaction we also had the pleasure of interacting with Business Manager Normand Lalonde. We need to state that we were truly impressed with all persons we interacted with for this purchase. We would highly recommend Laplante Chevrolet - awesome people, great experience. Thanks again. H & L Moore

John Ratte

Perfect sales

Robert Smits

Never going back

Cameron Jones

I have purchased multiple vehicles from Laplante and have dealt with them for many years. I have always received excellent service from them, and would definitely recommend Laplante to everyone.

Jerry Brake

Great service friendly

Daniel Jerome

(Translated) Very good (Original) Très bon

Brian Karen Radnor

Great service with Dan

steve Chaput

Bought a vehicle, pleased so far

Susan Watson

Amazing experience with GREAT service from terrific people! Thank you so much for being so attentive and honest.

Quentin Lewis

Great place to deal with. I drove 5hrs from Newmarket to buy my Buick Regal Sportback from Yves Paquette. He and Norm made it a GREAT experience. Best deal around. I would have no issues recommending them to anyone. Thanks guys!

James fernie

Thanks to Dan for your help. Appreciate your efforts. James

jeremie lamadeleine

Great and friendly service in every department.

Garry BELAIR

Not good because they claim a $69 part isn't covered in the warranty and charged labour for a total of $280. People's Choice is a scam

kevin ward

salesman very polite and was able to answer my question rapidely and when you ask for a price they are making the best deal they can. not full price and then they will say i could sale it for the same price you didn't ask for it anyway they are good in casselman ont #1 for me

Peter Webb

I went in to have my airbag system scanned to remove the error codes. The tech could tell I'm a DIY guy. So he offered to use the rest of the time he had left to complete his task to help show me how to troubleshoot the root of the problem.

Claudette Stp

(Translated) We had good service very appreciated with our salesman Yve Paquette we are very proud of our truck thank you very much (Original) On a eu du bon service tres apprécier avec notre vendeur Yve Paquette nous somme tres fière de notre camion merci beaucoup

Dean B. Terriah

Excellent sales Department. Very hard working and patient to your needs.

chris bernard

Very good experience

Teos Girlfriend6

I purchase my first car earlier this week. After looking all around Ottawa, I found a 2011 GMC terrain at the Laplante Dealership in Casselman. I was wary at the beginning due to the horror stories you hear about dealerships but, after contacting the Laplante, we were able to get almost everything done over the phone. My father tagged along because he has dealt with Laplante in the past and has a love for cars. On the day of, we walked in, got amazing service, signed a few papers and we were on our way. Couldn't believe purchasing a car was this easy and stress free. Really enjoyed the service and will definitely consider purchasing from them again.

Guy Rochon

Great service department. Professional and courteous.

Mike Karlovcec

Yves Paquette was a pleasure and fun to deal with at Lapante. Would highly recommend him.Gave me great customer service. Would look forward to dealing with him in the future.

Gaetan Mayer

My truck got repaired. The service was done has promised and truck runs like new

Luc Allard

Yvan Racine was great to deal with he listen to what i asked provided me with the information i needed and explained everything veryl well.

Marleah Gibeault

They sold the car that I test drove (just 15 minutes prior) and was planning on buying as I was sitting in the office going over the numbers. Pretty gutless, if you ask me. Why would they let me test drive it if it was already tentatively sold? You've lost yourselves a customer for life. I'll be taking my business elsewhere.

Bruce McKeand

Just bought a Buick Verano from Laplante chev. Norm and Yvan were very easy to deal very happy with my purchase. Thanks very much.

Gislaine MacPhee

Great customer service

Claire Villeneuve

Very courteous staff. Very knowlegeable.

Roger Cesare

As an electric vehicle owner (Chevy Spark EV) I really appreciate Laplante Chevrolet allowing the community to charge their EV’s at their dealership. Although there are several Chevy dealerships much closer to my home I will definitely give them the opportunity to sell me my next vehicle before shopping at a dealership that doesn’t make their EV charging station available to the public . I think it demonstrates an awareness for EV owners needs and is a great service to the growing EV owners community . GOOD JOB LAPLANTE!!!

Mathieu Bourque

Best dealership

Michel Lalonde

Bought a denali 3500 here, very friendly and professional staff.

brynn oreilley

Great experience buying a car. Visited many dealerships while shopping around and often felt very pressured and on the spot. I felt ZERO pressure from the dealership to sign on the spot. Louis and Norman took the time to answer any questions I had and lay it all out for me. Louis even took the time to walk me through all the car features on the day of pick up and made sure I was comfortable in my new wheels. Thanks so much for setting up my Bluetooth! I would recommend this dealership to friends and family. Very happy with my new purchase!:) Edit: Lack of due diligence on dealers behalf of 150 point inspection. 3 weeks of driving the car and it's back in the shop to replace the fan belt. Of course this isn't covered under the warranty provided with the car. Had the car been properly inspected this would have been fixed before being sold. Very unimpressed - I will be speaking with customer service.