Reviews of Lombardi Honda Montréal (Car Concessionaire)

Jorge Murcia

I would like to thank Karl Warthland for a very professional service!

Mel C

(Translated) I went in 2016 for a 5 year rental. From the start, very bad service from a lady who was angry because I did not take the insurance with them ... but I still wanted to give them a chance. Recently I am returning because my rental agreement was ending. The saleswoman seemed amiable, but as soon as I told her that I wanted to buy back my rental car and not take a new rental, she quickly transferred me to her colleague and the mood changed. Her colleague, the finance manager, was very cold and LIAR. I had to take the financing with the bank and they kept telling me that I could not repay the loan for 6 months. However, I called the bank directly (and read my contract) and they confirmed that I could repay the loan without penalty at any time. I imagine the finance manager at Lombardi didn't want to lose her commission if I paid off the loan faster ... this probably made him lie to me without any embarrassment. They even added a fee to me that was not in the contract ... well it was $ 100, but still. Anyway, did you know that other Honda dealers call them “Honda LomBANDITS”? I should have listened to them ... (Original) Je suis allée en 2016 pour une location de 5 ans. Dès le départ, très mauvais service de la part d'un madame qui était fâchée car je ne prenais pas l'assurance avec eux... mais je voulais tout de même leur laisser une chance. Récemment, je retourne car mon contrat de location prenait fin. La vendeuse semblait aimable, mais dès que je lui ai dit que je voulais racheter ma voiture de location et non prendre une nouvelle location, elle m'a rapidement transféré à sa collègue et l'ambiance a changé. Sa collègue, la directrice des finances, était très froide et MENTEUSE. J'ai dû prendre le financement avec la banque et elle m'a répété que je ne pouvais rembourser le prêt avant 6 mois. Par contre, j'ai appelé directement la banque (et lu mon contrat) et ils m'ont confirmé que je pouvais rembourser le prêt sans pénalité à tout moment. J'imagine que la directrice des finances chez Lombardi ne voulait pas perdre sa commission si je payais plus rapidement le prêt... ceci l'a probablement poussé à me mentir sans aucune gêne. Ils m'ont même ajouté des frais qui n'étaient pas au contrat... bon c'était un 100 $, mais tout de même. Bref, saviez-vous que les autres concessionnaires Honda les appellent «Honda LomBANDITS» ? J'aurais dû les écouter...

haj amor majd

(Translated) Excellent support from representative Yassine Driss who provided us with exceptional service throughout our purchasing process. also, a big thank you for listening and the advice of the manager who takes care of and informs customers, it is so rare. Thank you sir victor. (Original) Excellente prise en charge de la part du représentant Yassine Driss qui nous a fourni un service d’exception tout au long notre processus d’achat. également, un grand merci pour l'écoute et les conseils du directeur qui s'occupe et renseigne les clients, c'est tellement rare. Merci monsieur victor.

sheikh muhib Rahman

It was awasome service by Yassine dris ,thank you so much????

Yousef Al-shakarji

Nice place, I recommend to anyone who need assistance with a new car.Thanks to Helene Major

514Maria (514Maria)

I couldn't be more impressed with the customer service at Lombardi Honda. It's my first time being a client of theirs and it likely won't be the last. Throughout the process of choosing and financing a vehicle, the staff was very helpful and patient when answering all of my questions. My overall experience was exceptionally amazing and I would 100% recommend this particular establishment to anyone interested in a Honda.

oumaima abatouy

(Translated) I was served by the seller Jonny, very good service !!!! he is one of the best out there I can advise you I am very happy with his service (Original) J’étais servis par le vendeur Jonny , tres bon service !!!!c’est l’un des meilleurs là-bas je vous le conseil je suis très contente de son service

Stephane Auger

(Translated) A Lombardi customer for over 20 years and I always come back for the quality of service. Again this week they went above and beyond to take care of us. thank you Lombardi. (Original) Un client de Lombardi depuis plus de 20 ans et j'y reviens toujours pour la qualité du service. Encore cette semaine ils ont fait plus que le nécessaire pour s'occuper de nous. merci Lombardi.

Jay Silverfox

Full review coming soon...

H Duquerronette

It was a great experience. Had a great time. Very informative

Fedjy Danger

(Translated) Jonathan Banduenga's service was perfect! (Original) …

Matthew Caldareri

Excellent service very happy

Jocelyn Chouinard

(Translated) We have visited 4 Honda dealerships before this one which gave us the worst service and the worst prices. Their sales tactic is worthy of the sweeper salespeople of the 70's and 80's. The sales manager raised his voice and got aggressive when we told him that we had received a better offer elsewhere. My 9 year old stepson who was there still remembers it. Besides, I had to give them my driver's license and my credit card so they could see if they could offer me a discount. I don't know what they did with it, but the practice is shady. Besides, they forgot to give me my cards. We had to come back. No apologies on their part, just aggressive silly airs of frustrated salespeople. (Original) Nous avons visité 4 concessionnaires Honda avant celui-ci qui nous a offert le pire service et le pire des prix. Leur tactique de vente est digne des vendeurs de balayeuses des années 70 et 80. Le directeur des ventes a haussé le ton et est devenu agressif quand nous lui avons indiqué que nous avions reçu une meilleure offre ailleurs. Mon beau-fils de 9 ans qui était là s'en rappelle encore. En plus, il a fallu que je leur donne mon permis de conduire et ma carte de crédit pour qu'ils puissent voir s'ils peuvent m'offrir un rabais. Je ne sais pas ce qu'ils ont fait avec, mais la pratique est louche. En plus, ils ont oublié de me remettre mes cartes. Il a fallu revenir. Aucune excuse de leur part, juste des airs bêtes agressifs de vendeurs frustrés.

Andrei Boris

I am very satisfied with the customer service (parts department) provided by Mr. Francis. He was polite, professional and quickly fixed my problem.

Mohamed Lamine Toure

Honda car dealer! They were able to make a good diagnosis of the issues my car is currently having

Violine

(Translated) I met Thierry who was very sympathetic and attentive as well as his superior. They really helped me get the vehicle I wanted. Everything was ready when I went to pick up my vehicle. If you want someone who will take your expectations into consideration go see Thierry Thanks again! (Original) J’ai rencontré Thierry qui a été très sympathique et à l’écoute ainsi que son supérieur. Ils m’ont vraiment aidé à avoir le véhicule que je voulais. Tout était prêt lorsque je suis allée chercher mon véhicule. Si vous voulez quelqu’un qui va prendre vos attentes en considération allez voir Thierry Merci encore!

Anna Babka

Great service!

JUN SHI

Terrible service! The manager got mad saying "You never get that price again if you come back!". Then he left. This is the worst customer service experience that I have ever had. In addition, in order to get a quote for a vehicle, you have to give them your drivers license. They make a copy of your drivers license. Their excuse is they can not give you a price quote without your drivers license, which does not make any sense. We went to another dealer. This dealer gave us a price quote right away without asking to make a copy of our drivers license. Until we decided to sign the contract we gave our drivers license. We were very happy with the purchase at another dealer better price, better service.

tjnithin chacko

One of the best experiences I've had so far with my purchase. I traded my Subaru for The Honda Accord. PLEASE ASK FOR CHANTAL!!! She was quick to give a detailed estimation for how much my car would be taken for and also made sure the …

Olivier G

(Translated) Good service from the seller Muhamed Sympathetic and welcoming. …

Jimmy Luu

good service and very friendly

Nader Amin

After having an unexpected service from Honda Lombardi on my first visit...I found one of their representatives Kevin Tavares calling me and on second visit I had a very wonderful service ....Kevin has exceed my expectations and let me got Odyssey 2020 with all what I was looking for. Thanks Honda for taking care of your customers and for having a representatives like Kevin.

Oscar L

Johnny excellent salesman, very fast and explains very well. A++

Decebal Scorillo

Nice staff.....

Giulio Iaconi

Excellent service with a smile and courteous staff

Stephane Lavigne

(Translated) It was a very nice transaction! Very competent and very friendly! Mr Yassine! 5 * (Original) Ce fut une tres belle transaction! Tres competent et tres sympatique!Mr Yassine! 5 *

Carmen M. Arrastia

I NEVER write reviews therefore, me having to edit a review I wrote a year ago shouldn't even happen but here I am. I bought my car last year after a bittersweet encounter. To "make me happy" they said they would "fix" my car by changing the breaks and doing a proper maintenance... fastforward a year later, and I'm not only completely changing my breaks but IM ALSO ADDING FREON because guess what? My mechanic told me that there's none in the car (no leaks and nothing is wrong with the compressor). I regret not taking my car to a proper mechanic when I first got it and that's on me, but I won't ever go back to this dealership. They try to "buy" you but in reality they're just applying cheap fixes. * IN RESPONSE TO YOUR REPLY*: One, I already e-mailed you guys and NO ONE has answered me a week later. Secondly, my steering wheel was LITERALLY SHAKING everytime I pumped the breaks and my mechanic CALLED ME and told me there was no FREON. I've been going to the same mechanic for 3 years now; it was the first time I bought a car at Lombardi.

sebs officiel

(Translated) Super satisfied with the lombardi experience !!! They care about our appreciation. They pay well for exchanges !!! I am super happy with my purchase. (Original) Super satisfait de l’expérience lombardi !!! Ils ont le soucie de notre appréciation. Ils payent bien les échanges!!! Je suis super content de mon achat.

Daph JJean

(Translated) Good service, good quality. Everything is done by professionals, well organized, courteous team. Really a pleasure to be served! It makes you want to do business with them again! Thank youiii (Original) Bon service,de bonne qualité. Tout est fait par des professionnels , équipe bien organisée,courtoise. Vraiment un plaisir de se faire servir! Ça donne le goût de refaire affaire avec eux ! Merciiii

dushyanth k

Tress bon service!

Amy Wan

Bad customer service. I paid for the whole package for anti-rust and leather seat protection. Some spot is not being treat so I asked for a touch-up. But got refused and told to do it myself. WHY DO I OVERPAY TO DO IT MYSELF?!

Jomon KV

Regret about the visit. I was in a plan to purchase a used CRV and taken an appointment for that. Mean time heard about the Civic promotion for brand new one also found some demo civic car sale with them. But the sales person was not cooperative to get to know about the civic sales and other options. I informed him, this is my first Showroom visit to look in to car so want to know about that. But he was just focusing only to the used CRV and said he is working on commissions basis, was not arrived on time. Why should customers want hear that all. Don’t we have a right to look to the other vehicle other than the first opted one ? Are they giving car at free of cost? He was not friendly and never again visit this show room and won’t recommend to anyone. Sorry to post my review here.

Adam Hammami

My adventure continues with this dealership... After posting a negative but true review I was contacted and asked to remove it as they would work on a deal for me.... Here we are a week later, I've been contacted once and I find out the poor salesman who tried to help me at first got fired .I blame the sales director. He's the one who gives the price. In 1 week all I got was one price .This is ridiculous .I should be getting a price within minutes .This experience with Lombardi has been an epic FAIL.. I gave them a chance to get back to me and at least make a decent offer... I don't need to buy the car but keep your word and make me a good price, make an effort. Very disappointed ... Lack of respect for the customer..

Steve Young

(Translated) Super nice shopping experience with my salesperson Guillaume Raymond. Thanks for the great advice! (Original) Super belle expérience d'achat avec mon vendeur Guillaume Raymond. Merci pour les bon conseils!

Pietro Mosca

Excellent service from the entire staff, especially from Sean Mercado who patiently and thoroughly walked me through my new purchase and answered all my questions.

Cassandra Gagné

Excellent service!!

C Flo

Great customer service!! Thank you Zaidane, Michelle and Katia for new 2014 Civic EX, I love my new car!

Tim V

Purchased a used vehicle here after shopping around for a month. First salesman I dealt with was no longer with the company when I wanted to make a purchase, but his replacement was helpful. They were quick to respond with inquiries and kept promises. Unfortunately on the day of purchase, the battery was dead as someone left the lights on and it did not hold a sufficient charge after running for 30 min. Riccardo however, reimbursed me for my trouble after the fact without question, and I appreciated the gesture and his promise that he would ensure it wouldn't happen again for future customers. Would I shop here again? Yes. (would I bring a spare battery just in case? maybe...)

Mike drame

(Translated) Very happy and satisfied with my purchase. I would like to thank Representative Yassine for the exemplary support that provided us. I highly recommend HONDA LOMBARDI which remains without doubt the best value for money in Montreal. (Original) Très content et satisfait de mon achat. Je tiens à remercier le représentant Yassine pour l’accompagnement exemplaire qui nous a fourni. Je recommande vivement HONDA LOMBARDI qui demeure sans doute le meilleur rapport qualité prix à Montréal.

K Fan

Great place to lease or buy a Honda car. Very competitive price.

Mike Asfour

A really good dealership that offers great customer service. A gentleman by the name of Jim Charles helped me alot. He made sure my satisfaction was his top priority and answered all my questions. Thank you Jim and Honda Lombardi!

Alejandra Diaz

Good Customer care service thank you to Katrina ????????????

Louis-Roland Mantha

Went to rent a car. I had a great service from Mr. Robert Théodoussiou. I got all the options I wanted and he gave me a fair price. Mme. Daby Petraccione gave me great warranty advice, with clear information and real situation. No frills. I had a very trustworthy experience.

Myriam St-Hilaire

My Sales Rep Helene Major is very knowledgeable and helped determine what car model she had that would for my needs. I am genuinely impressed and would strongly recommend her anytime!

Ed Kachami

Nice friendly service. Everything well explained even during the test drive.

Iannina Labonté

(Translated) I HAVE BEEN AT THE SERVICE FOR THE FREE INSPECTION PROMOTION, FOR THE FIRST TIME. MY BRAKES WERE FINISHED AND I HAD TO REPLACE THEM. TO MY BIG SURPRISE AND BELIEVE ME I WAS SURPRISED THE PRICE WAS CHEAPER THAN MY …

Raoul Michel Condé

Great service

Bruno Mondragon

Good service

Theo Cristea

Amazing leasing experience for my brand new 2022 Honda Civic Touring. Excellent customer service, really professional and knowledgeable staff, in both sales and service department. Keep up the good work! Simply the best place in Montreal to lease and service a Honda!

Yiddy Spira

Teordo is the best sales representative reliable and good service

Denny Geevarghese

It was my first experience in car buying in Canada .Me and my family was initially turned away rudely by some other car dealers which made us think of dropping the plan altogether. Marc was the only persistent guy who kept following up and offered us some good option to buy a used car.Very optimistic and cheerful guy to work with. Zakia helped us get some good financing options and helped us get through the process smoothly and she was very genuine in her approach. On the day of the delivery Smart Katia helped us to get more details on how to get everything in order post delivery and made the experience excellent. I would like to thank everybody in Lombardi Honda for providing me the best experience ,making me want to come back and shop with you again. I would like to call out Marc,Zakia and Katia to keep on providing this level of service so i can l refer other people and I will surely come back within couple of years to get a new car. :) :)

Malek Chaar

Durable cars

George Paltakis

Katia was excellent and she provided an amazing introduction to the features of the car and also help me a during the purchase of the car she was incredible!

Adam Hooper

Hours late, always. They didn't even have the car I bought from them; they had to hunt for it for two hours. They sent me home on one scheduled tire-change date because they forgot to take my tires out of storage. I called to complain twice; they said they would respond and they never did.

Dr. Marc Chené Chiropraticien

Under construction bad service.

Ryan Villarma

Fast service

Josianne Moreau

(Translated) It was my first and last experience there. I made an appointment a few weeks in advance around 1:00 p.m. for a tire change. On the spot, I thought to wait outside and to leave in the next hour but no .. I have to leave my car and it can go until 5:00 pm. Personally, I live far from the place, I went there alone and I was never informed that I could receive my car 4 hours later. So I have to manage to find someone available to pick me up (I was offered to call a taxi but at $ 50 round trip it's expensive for a tire change!) At 4 p.m., they called me to inform me that my tire change could not be done during the day and I was asked to pick up my car the next day. So I wasted a nice day off and disturbed friends, I strongly advise you to go and encourage your small mechanic in your area rather than a large company that is not able to manage their schedules. (Original) C'était ma première et dernière expérience là-bas. J'ai pris un rendez-vous quelques semaines à l'avance vers les 13H pour un changement de pneus. Sur place, je pensais attendre à l'extérieur et quitter dans l'heure suivante mais non.. Je dois laisser ma voiture et ça peut aller jusqu'à 17H. Personnellement, je demeure loin de l'endroit, j'y suis allée seule et jamais on m'a avisé que je pouvais recevoir ma voiture 4h plus tard. Je dois donc me débrouiller pour trouver quelqu'un disponible pour venir me chercher (on m'a offert de m'appeler un taxi mais à 50$ allez retour ça fait cher pour un changement de pneus!) À 16h, on m'appelle pour m'informer que mon changement de pneus ne pourrait être fait dans la journée et on me demande de passer récupérer ma voiture le lendemain. J'ai donc perdue une belle journée de congé et j'ai dérangé des amis.Je vous conseille fortement d'aller encourager votre petit garagiste de votre secteur plutôt qu'une grande entreprise qui n'est pas capable de gérer ses horaires.

juan arce

Thanks to Karl for helping me with my GPS. Had some issues and they were fixed right away. No appointment needed.

Roy Cai

This is a follow-up of my 1st revision of review. After I attempted to discuss the problem with its service manager who referred the case to the original service advisor. He chose not to get the 1st hand info from the customer. The service advisor did call back but instead of saying sorry for the messup, he tried in different ways to excuse himself and defended its wrong doing while he did not dispute the facts, I.e. the company has a culture of false committee to its customers. The same incident just happened twice within a month. I later filed a complaint at CAA. Stay tuned ** ** 1st revision: I changed my rating of 5 star to 1 after two recent incidents. In both cases, I booked rental car and was only told rental was not available at the scene. No one bothered to informed me in advance. So this is becoming a norm and does not seem to be a matter anymore.

Wesley Albert-Lange

(Translated) I had a great experience, the Lombardi team is really great. I am happy with my new Honda Civic. Thanks to Ulysse Stedson for that patient and these excellent advice !!! (Original) J’ai passé une très belle expérience, l’équipe Lombardi est vraiment super. Je suis contant de mon nouveau Honda Civic. Merci à Ulysse Stedson pour ça patiente et ces excellent conseil!!!

Stephanie Bosse

(Translated) I love my experience, our 2nd Hoda at honda lombardi .. Their new showroom wow, I'm gilded because for the first time we could see all the cars at the same time. Thank you for the welcoming !!! and the good price ... I wanted to mention it:) hi hi hi ... (Original) J'ai adorer mon expérience , notre 2ieme Hoda chez honda lombardi .. Leurs nouvelle salle de montre wow , j'ai dorer car pour la première fois nous avons pus voir toutes les voitures en meme temps. Merci pour l'accueil !!! et le bon prix...je voulais le mentioner : ) hi hi hi ...

Adriano Baratta

Went for the first time yesterday and had a very positive and professional experience. Steven Ouellet our salesman made the whole process very simple and easy to understand. Excellent cars at fairly competitive prices, no complaints overall.

Lella Sookie For Ever

We had an amazing experience at LOMBARDI Honda on METROPOLITAIN. I did a ton of research online before ultimately deciding that I wanted a Honda CR-V or Subaru Forester. When it came time to check out the exact vehicles I was interested in, Frederic Boivin was incredibly helpful in showing me the different models and explaining the differences between them. We did our due diligence, comparing prices with other dealers in the area...but LOMBARDI came out on top with the most aggressive quote and ultimately won our purchase. We couldn't be happier. Big thanks to everyone, and special thanks to Frederic who helped us through every step of the process! Highly recommended. Ganash.L

Glen Sheridan

I love my brand new Honda accord, Customer service was awesome and helpful. They make me feel comfortable and explain very details. Thanks guys!

Jeremy Léger

(Translated) I was served by Muhamed Zaric, a very charming young man and in his business! I received excellent service from him and my son loves his new car. He took the time to explain everything to us in detail and guide us through it. A big thank you to him, the best seller at Honda Lombardi (Original) J'ai été servi par Muhamed Zaric, un jeune homme très charmant et à son affaire! J'ai recu un service excellent de sa part et mon fils adore sa nouvelle voiture. Il a pris le temps de tout nous expliquer en détail et de nous guider tout le long. Un grand merci à lui, le meilleur vendeur chez Honda Lombardi

Sunny Singh

Excellent experience at Lombardi Honda. I bought Honda Civic Ex from them. Services provided by Julian (Great Salesman), Philippe Dupont (Director Finance ) and Katia Carbonneau were truly amazing. I am very happy with my purchase and I will definitely recommend Lombardi Honda to all my friends in Quebec. Hope they will continue to offer me their best service in future.

Dheeraj Klair

I bought a Honda civic 2016 from here which had cost me alot.It has not been a year, I had faced problems with its A/C and ABS system,the battery drained one day,and recently the shocks in rear wheel tires cost me 800$ to repair it not covering under warranty.Be Careful when you buy your car

Ronan Bartholo

(Translated) Rarely have I seen so much incompetence and I don't care. I absolutely do not recommend the auto repair center of this dealership unless you want to waste your time over and over again. Appointment postponed, missing parts, incomplete information, no courtesy vehicle while you take the trouble to specify that it is essential when making an appointment and that you are promised one. No apology, no attempt to correct the situation. And all this for a recall of a critical part which poses a safety issue and which is still not replaced. No one, no one and no one. (Original) J'ai rarement vu autant d'incompétence et de je m'en foutisme. Je ne vous conseil absolument pas le centre de réparation auto de ce concessionnaire à moins de vouloir perdre votre temps à répétition. Rendez-vous reporté, pièces manquantes, informations incomplètes, pas de véhicule de courtoisie alors que vous prenez la peine de spécifier que c'est capital lors de la prise de rendez-vous et qu'on vous en promet une. Aucune excuse, aucune tentative de corriger la situation. Et tout ça pour un rappel d'une pièces critique qui pose un enjeu de sécurité et qui n'est toujours pas remplacé. Nul, nul et nul.

Amer Olba

Just take care when you sign anything with them ... I signed the contract with them to lease my car , and Next day they told me that they applied for financing the car without getting back to me .... suffering to get my deposit (500 $) back after i declined the offer from them .. calling them every day and they were delaying to respond back .. ( after I sent a written email to the accountant ) they called me early morning to come and collect the cheque ... just take care when you are dealing with them ...

Lucas Guinet

I came here looking for a used SUV; however, my budget was a bit low (12000$) for their car selection. The used car representative didn't really knew his listings and kept looking online for them; rather unprofessional. He offered me to go outside to see a used CR-V but after 10 min of looking for the keys he realized it was already sold...

Leonardo G Grinberg

It's a buitifull dealer ship

Linh Diệp Nguyễn

I had a great experience got an excellent service from Johnny ! He helped me choose the right car and walk me through the entire process the best way possible !

Sam Sam

(Translated) A big thank you to the whole Honda Lombardi team, I really had a great experience. A very pleasant atmosphere thanks to my really kind and courteous salesman Stedson and the Sales Manager. I recommend this dealer to everyone !!! (Original) Un gros merci à toute l'équipe de Honda Lombardi j'ai réellement eu une superbe expérience. Un climat très agréable merci à mon vendeur Stedson vraiment gentil et courtois ainsi que le Directeur des vente. Je recommande à tout le monde ce concessionnaire!!!

Kim

Never going back there. The salespeople there were practically hiding in the showroom, maybe they thought I wasn't a serious buyer. I had to go get one of the salesperson, Abdel Kadiri, who forcefully answered my questions and lazily came along when i asked for a test drive. He did not speak and only provided evasive answers. He was basically saying that he's not going to work for free unless he was sure to make a sale on that day.

Nicolas Lamarche

(Translated) Excellent service Mr Yassine, thank you for your exceptional support throughout our shopping process. (Original) Excellent service Mr Yassine, merci pour votre accompagnement d'exception tout au long notre processus de magasinage.

GaB S

Great service. My car had a recall and they were able to help me to get this resolved even if my car was bought in Toronto they replaced the recalled part and during the hrs I didn't have my car they were able to give me taxi vouchers to come back and pick up the car.. Thank you

Jordan M.

I called to see if they had power steering fluid and they did so I asked how much was in a bottle as I needed 2 litres. The guy said "a little under a litre" so I figured I would get two. I showed up and the bottles are 350 mL. Maybe I am crazy but I wouldn't call that a little under. Quite annoying. Also they are closed at lunch between 12 and 1 PM.

Fabienne Olivier

(Translated) I always do my interviews at Honda Lombardi! Excellent customer service. Jim, always responsive to my needs, attentive and honest. I have never been disappointed in my interviews! I recommend it to you!!!! …

Passing By

Thank you to Muhammad Zaric for his help! He is a real professional, he understands what you want and takes the time to answer all of your questions. I 100% recommend him to anyone looking to get a professional and excellent service! Thanks again

Philippe Gaucher

Excellent service!

Tim Sun

Got a lease there, came to pick up my car, wasn't ready after a month of repair, then in the following week, they tell me they will charge 50$/day if i dont come pick it up, my car wasnt ready last time, bad service, i got my finals this week, im going to another dealership next time.

Melica Lissa Mathieu

I needed a new car as I just had my first baby and wanted something safe and comfortable. Our salesman Stedson was very helpful. He was very transparent and patient with me. He himself also had a baby recently and bought a brand new CRV. So he recommended the same car. We got the CRV turbo touring 2019 in black. I really wanted to take my time and tryout different cars and he didn’t mind. He was able to give us the pros and cons of each car and explain it to me in simple terms, terms that I can understand. He gave us great deals on winter and summer tires, a hitch and honda accessories. If you have a family and want a family car or even if you want any car. Ask for Stedson, you will feel comfortable with him and he won’t judge you or rush you like other places we went. We felt like they immediately judged us or just wanted to sell and get it over with.

Drew Stea

thumbs up to lombardi service and body-shop....thanks for amazing service...

Arthi Jeyamohan

What can I say? I don't usually leave reviews but the service was so good I definitely had to mention something. I have to shoutout Cynthia Filion specifically, she was an amazing representative. Excellent service, great explanation and she answered all my questions. Definitely a great employee!

Mohammad Karimi

I bought a used car three weeks ago from this dealer. The price was right and the staff were very kind and not pushy. The car works fine and I am satisfy with my purchase. However, there was a small problem with them. When it came to the delivery day, the car was not quite ready. Some modification (some touch ups, cabin filter change, and washing the front left sit) were needed, as they were promised to do before delivery. They promised to provide the modifications in the early next week, but it took them 5 weeks to give me an appointment. All in all, still I recommend this dealer as they are fair in their price, although the service department is slow.

GLITZ COSMETICS

5 STAR DEALERSHIP. THNAK YOU TO DANIELLE AND KEVIN. GREAT SERVICE

Caroline Gervais

(Translated) Hello, I have just purchased my 2nd CRV 2022 from Lombardi Honda and really we have found the warmth and the service we had in 2018! Chantale was THE advisor to see, she responded well to our needs and was able to meet our expectations, I would even say improve the products we used. A big thank you to Chantale, Marianne and the whole Lombardi Honda team. They are definitely worth a visit. Thank you for your service and your welcome as well as the after sales service! It's a pleasure to see you again ! ARCHIVE ** We were shopping for a 2018 Honda CRV and heading towards Hamel Honda until we looked at the reviews on Google. They were far better at Lombardi so we decided to go there and made the best choice in our opinion as our salesperson Habib was very welcoming and went out of their way to please us. Jeanette gave us a good presentation of the products and insurance afterwards. And when I bought my new CRV Julia presented it to me very well with all its new functions. We were pleasantly well served and I would recommend Lombardi without hesitation to anyone looking to purchase a Honda! :) (Original) Bonjour, je viens de faire l'acquisition de mon 2e CRV 2022 chez Lombardi Honda et vraiment nous avons retrouvés la chaleur et le service que nous avions eu en 2018 ! Chantale a été LA conseillère à voir, elle a bien répondu à nos besoin et a su répondre à nos attentes, je dirais même améliorer les produits dont nous utilisions. Un gros Merci à Chantale, Marianne et toute l'équipe de Lombardi Honda. Ils en vaut vraiment le détour. Merci pour votre service et votre accueil ainsi que le service après vente! Au plaisir de vous revoir ! ARCHIVE **Nous magasinions pour un Honda CRV 2018 et nous étions en direction de Hamel Honda jusqu'à ce que l'on regarde les avis sur Google. Ils étaient de loin meilleurs chez Lombardi donc nous avons décidé de s'y rendre et avons fait le meilleur choix selon nous car notre vendeur Habib a été très accueillant et a tout fait pour nous satisfaire. Jeanette nous a bien présenté les produits et assurances par la suite. Et quand j'ai fait l'acquisition mon nouveau CRV Julia me l'a très bien présenté avec toutes ses nouvelles fonctions. Nous avons été agréablement bien servie et je recommande sans hésitation Lombardi à tout ceux qui désire faire l'acquisition d'une Honda! :)

Rodriguez Erika

The staff here is so knowledgeable and professional. I trust them completely. And I've never felt as if they were trying to pull one over on me. They never pressure me to do anything to my car and explain everything well so i can make a good decision about what needs to be done to my car. Loved my experience at Lombardi !

Victory Henry

(Translated) Excellent dealer !! Mr. Zaric’s service is excellent, he makes you feel comfortable and confident about choosing your next vehicle !! He cares about you and I left the place satisfied with my choice and the customer service I received. I recommand it (Original) Excellent concessionnaire!! Le service de M.Zaric est excellent, il vous fait sentir à l’aise et confiant quant au choix de votre prochain véhicule!! Il a votre bien à cœur et j’ai quitté l’endroit satisfait de mon choix et du service à la clientèle et que j’ai reçu. Je le recommande

Pedro Govea

After having a really bad experience with another dealership (Honda Lallier Montreal), I'm really happy with guys. I would like to thanks to Richard, the salesman who did his best effort to honor the deal I got from another dealership, also to the Financial Director who decided to accept the offer even if he wasn't going to make a good profit, based in my bad experience with the other dealership, and like he said: Now you have a bad opinion, but you are going to think is with Honda in general, not whit the other guys, so I will honor the deal you already got. Also, I would like to thanks to Michelle, Katia and all the people who made this buying process the most pleasant possible: I'm really excited now because I got the best car you can get right now, with the best dealership you can find. PD: Stay await from Lallier Honda Montreal!

carlo zamparo

(Translated) I had a very good buying experience at Honda Lombardi with Mr. Theodor Cristea, very professional and ready to answer any questions. (Original) J'ai eu une très bonne expérience d'achat chez Honda Lombardi avec M. Theodor Cristea, très professionnel et prêt à répondre à toutes les questions.

Steffe Caron

(Translated) Rude after-sales service. Check your tire sizes if they give you used ones. Not only do they give you tires that are only good for a winter, but it also looks like we have to check ourselves if they give us the right size. But according to them, it doesn't matter if the greatness isn't quite the same…. No compensation possible as I had to decide quickly to buy some. The only thing left to do is bring them back the tires to exchange them for me. Easy to say ; when you're only two days in the Montreal area, you don't have time to run around for worthless tires! (Original) Service après vente désagréable . Vérifier vos grandeurs de pneus s’ils vous donnent des usagés. Non seulement ils vous donnent des pneus seulement bons pour un hiver , mais en plus ça a l’air qu’il faut vérifier nous mêmes s’ils nous donnent la bonne grandeur. Mais selon eux , ce n’est pas grave si la grandeur n’est pas tout à fait pareil …. Aucun dédommagement possible étant donné que j’ai dû décider rapidement pour en acheter. Seule chose à faire , leur rapporter les pneus pour qu’ils me les échangent. Facile à dire ; quand tu n’es que deux jours dans la région de Montréal , t’as pas le temps de courir partout pour des pneus qui valent rien !

Diunesky Monzon Cruz

Good place!!! Great service and the waiting room for guests is excellent ( TVs & coffe and chips machine)

Sara Tavakolian

The place is super beautiful and clean. When we called , the reception answered quickly and transferred us to Julien, such a good guy! But when you arrive to signing the deal, that's where the BIG BOSS would come and bargain on the price with you. We had a pleasant experience with Julien. They did what they promised and the delivery was good. The worst thing is that we went there, having cash for total amount, but due to all their procedure and insurance recommendation we only got the keys one week after!!!

Ivan Spilak

The sales department lied about many different items on the re-lease of our vehicle. Promised many items ,deals and once signed denied ever mentioning them. Will NEVER purchase or lease from them again. Do your homework, otherwise you will be over-charged. And get everything in writing upfront.

Yasin Salimibeni

I had to wait for a while but the staff are very helpful.

Judith!

(Translated) EXCELLENT service ... when the sale works. Very good cash surrender value offered for my trade-in vehicle, financing quickly accepted. On the other hand, when the sale had to be canceled due to a mechanical problem, it was more complex to get my deposit back ... Difficulty speaking to a person verbally and not a voicemail box. When I finally manage to talk to someone (Jeremy) on Friday, I give them my credit information and ask for proof of repayment via text or email, which he assures me to do. I need this said deposit to start my research again and I know there is a deadline for credit card refunds as well, so I want to settle this as quickly as possible. I don't live near the dealership and I have 4 children so I want this to be done "virtually". On Saturday, I still have not received my proof of reimbursement. I call back and talk to another person (Kevin I think), since Jeremy is away. He tells me that he contacted him and assures me that the refund has indeed been made (I ask him 2-3 times over the phone !!!) but that I will receive my invoice on Monday. Monday pm, still no news of my invoice nor of my refund. A certain Valentina calls me back ... to make the transaction. That still hadn't been done !!! While I have been assured several times. After expressing my dissatisfaction, I was told that they were kind to me on the contrary to tell me about the major mechanical problem instead of telling me nothing (!!!!) and that they were overwhelmed the following days, even though I have always spoken to Valentina, the one who made my reimbursement, on the phone ... In short, when the sale works and is concluded, it's an experience that works well at Lombardi. On the other hand, when the latter is canceled for xyz reasons, it becomes more complex! (Original) EXCELLENT service...lorsque la vente fonctionne. Très bonne valeur de rachat offerte pour mon véhicule d'échange, financement rapidement accepté. Par contre, lorsque la vente a dû être annulée pour cause de problème mécanique, là ce fût plus complexe ravoir mon dépôt... Difficulté à parler à une personne de vive voix et non une boîte vocale. Lorsque finalement je réussi à parler à quelqu'un (Jeremy) le vendredi, je lui donne mes informations de crédit et lui demande une preuve de remboursement via texto ou courriel, ce qu'il m'assure de faire. J'ai besoin de ce dit dépôt pour recommencer mes recherches et je sais qu'il y a aussi un délai pour les remboursements de carte de crédit, donc je désire régler cela le plus rapidement possible. Je n'habite pas près du concessionnaire et j'ai 4 enfants donc je souhaite que le tout se fasse "virtuellement". Samedi, je n'ai toujours pas reçu ma preuve de remboursement. Je rappelle alors et parle à une autre personne (Kevin je crois), puisque Jeremy est absent. Il me dit l'avoir contacté et m'assure que le remboursement a bel et bien été effectué (je lui demande à 2-3 reprises au téléphone !!!) mais que je recevrai ma facture lundi. Lundi pm, toujours pas de nouvelles de ma facture ni de mon remboursement. Une certaine Valentina me rappelle ...pour faire la transaction. Qui n'avait toujours pas été fait !!! Alors qu'on me l'a assuré à plusieurs reprises. Après avoir manifesté mon mécontentement, l'on me dit qu'on a été gentil au contraire avec moi de me parler du problème mécanique majeur au lieu de rien me dire (!!!!) et qu'ils étaient débordés les jours suivants, alors que j'ai pourtant toujours parlé à Valentina, celle qui a fait mon remboursement, au téléphone... Bref lorsque la vente fonctionne et est conclue, c'est une expérience qui fonctionne bien chez Lombardi. Par contre, lorsque cette dernière est annulée pour xyz raisons, ça devient plus complexe !

Fanny

(Translated) I was greeted by Gustavo today! Super fast and friendly service. Thank you for taking good care of my car :) (Original) J'ai été accueillie par Gustavo aujourd'hui! Super service rapide et sympathique. Merci d'avoir bien pris soin de ma voiture :)

Stéphanie Sens

(Translated) Gustavo Castro always offers me a service beyond my expectations (available, fast, courteous, professional, efficient). I had several difficulties with my car and he was able to organize everything so that I had as little trouble as possible. I highly recommend his services !! Thanks Gustavo! (Original) Gustavo Castro m'offre toujours un service au-delà de mes attentes (disponible, rapide, courtois, professionnel, efficace). J'ai eu plusieurs difficultés avec ma voiture et il a su tout organiser pour que j'aille le moins de soucis possible. Je recommande vivement ses services!! Merci Gustavo!

Joey Campanelli

They have a large selection of cars at various prices, kilometers, transmission, etc. Prices are good and they have stock always coming in

Marc-André T

I've set up a meeting with a representative a day before with a written confirmation for the time. 2 hours before the meeting, I get a call saying I'm late, which is obviously wrong since I've got the time in writting. Then once I get then, they tell me the car is gone to get some scratches removed and that they will call me another day..

Dennis Aura

First time service my Accord at Lombardi Honda, I am very happy with the service, Friendly, Helpful and very communicative. Excellent!

trvors horvath-lapointe

Best deals in Montreal for my Honda . I went at 6 different place from south shore to Laval and got the best deal. More for my trade in , and a great deal for my new CRV . My salesman was Ricardo and Fabrizio.

janet marianneflorence

Got a brand new Honda Cr-V 2016 at Lombardi, amazing car and service, thanks

Denis Rousseau

(Translated) Super satisfied with my hr-v 2021. Very good purchase. Thanks to seller Youssef. Welcoming, courteous, available, but never pressured. Thanks again. (Original) Super satisfait de ma hr-v 2021. Très bon achat. Merci au vendeur Youssef. Accueillant, courtois, disponible, mais jamais de pression. Merci encore.

Saangkyun YI

(Translated) I recently bought a used Honda Odyssey. They even bought the car I was driving so I didn't feel sad, and I really liked the condition of the Odyssey car. The staff were all friendly, especially the one named Johnny was very sympathique from the first meeting to the registration of the car and the final takeover. If you're interested in Honda cars, go to Lombardi Honda and find a young male employee named Johnny. You will be very satisfied. I recommend this store. (Original) 최근에 혼다 오디세이를 중고로 구입했어요. 내가 타던 차도 서운하지 않게 매입해주었고, 오디세이 차 상태도 아주 마음에 들었어요. 직원들도 모두 친절했는데, 특히 Johnny라는 직원은 처음 만남부터 차량 등록, 최종 인수까지 아주 sympathique 했어요. 혼다차에 관심있는 분이라면 Lombardi Honda에 가서 Johnny라는 젊은 남자 직원을 찾아보세요. 아주 만족하실거에요. 이 매장을 강추합니다.

Marco Magni

Went to get my anti rust checked and they said they added some anti rust spray however on the invoice that work was never mentioned. I brought my CRV to a garage to have it checked and Infact NO anti rust spray was done. Dishonest dealer, definitely.will not buy my next car at Lombardi Honda.

Sandra Jean-Louis

Great service and great explanation

Yanick Myre

(Translated) I visited a used vehicle at Lombardi Honda for the first time this week and I must admit that I will remember it bitterly. I was about to acquire the vehicle in question, but before buying it, I asked to be able to try it and I was informed that it was not possible EXCEPT if I proceeded to the signature a purchase contract, a credit check and a $ 500 deposit. Quite honestly, I found the approach insulting. So I am going to buy my next vehicle from another Honda dealer who will probably let me test the vehicle before making such a significant purchase. (Original) J'ai été visiter un véhicule d'occasion chez Lombardi Honda pour la première fois cette semaine et je dois avouer que j'en retiendrai un souvenir amer. J'étais sur le point d'acquérir le véhicule en question, mais avant de l'acheter, j'ai demandé de pouvoir l'essayer et on m'a informé que ce n'était pas possible SAUF si je procédais à la signature d'un contrat d'achat, à une vérification du crédit et d'un dépôt de 500$. Bien honnêtement, j'ai trouvé la démarche insultante. Je vais donc aller acheter mon prochain véhicule dans un autre concessionnaire Honda qui me laissera vraisemblablement tester le véhicule avant de faire un achat aussi significatif.

Vince L

Bought a used car here (Subaru Forester XT). My issue here is with the service dept and not anything else. Everything was good. After I purchased the vehicle I was told oil would be changed because it was black and brakes would be serviced. I go to pick up the car and nothing has been done. I bring the car back a few days later to get everything done. The next day I pickup the car and bring it to my personal mechanic to make sure everything was done correctly. Turns out the oil that was put into the car was the wrong one. They put 5w20 instead of 5w30. Subaru engines (especially turbo ones) are notorious for failing when oil changes are not done or done improperly, I'm not sure how a dealer could let this happen when the type of oil needed is literally on the cap. As well, the breaks were apparently serviced. Brake pads were changed however the rotors that were supposedly polished were not done at all. Someone just went over them quickly with a Dremel like someone didn't care. When I sent an email and called back to get these things done properly no one ever got back to me. Therefore I had to cut my losses and just do this on my own. I'm sure Lombardi is great when buying a Honda but with the experience I had with a used vehicle from another manufacturer I would not recommend buying used from them.

Daniel L-J

Customer service is lacking.

The merchalor

(Translated) I passed the sale of my red Honda civic type R with this dealership and everything went well. Simple and efficient, as we like it! In addition the premises are very well maintained and reflects the professionalism of the staff. (Original) J'ai fait passé passé la vente de mon Honda civic type R rouge avec ce concessionaire et tout c'est bien passé. Simple et efficace, comme on l'aime ! De plus les lieux sont très bien entretenue et et reflète du professionnalisme du personnel.

Sebastien Desautels

We really loved our experience at Lombardi Honda. Everything was simple straightforward and with the best of services. I strongly recommend taking the time to go there if you are looking for a car.

El Dizoo

Hi i really like your service and I just wanna thank Jonathan for everything he did he helped me many times even late in the night when I was staking my car Even when the Honda dealership was closed I called him and he helped me Thank so much Jonathan I’ll recommend you Jonathan ????

Martin Beaudet

(Translated) Hello. I bought a used vehicle a few weeks ago from this dealership. I was delighted with the quality of the service, from the welcome to the sales and after-sales service. A pleasant concession visited by the modernity and atmosphere of the place. A highly qualified and efficient sales service. Friendly and professional people. I am pleasantly satisfied on all levels, I will surely be a loyal customer in the making. A high quality concession. Thank you !! (Original) Bonjour. J'ai acheté un vehicule usagé il y a quelques semaines chez ce concessionnaire. J'ai été enchantée de la qualité du service, que ce soit de l'accueil en passant par les ventes et le service après vente. Une concession agréable a visité de par la modernité et atmosphère des lieux. Un service de vente hautement qualifié et efficace. Des personnes amables et professionnelles. Je suis agréablement satisfait a tous les niveaux, je serai sûrement un client fidèle en devenir. Une concession de grande qualité. Merci !!

Blender Art

(Translated) Service more than mediocre, appointments not respected, people arrive after me served before, everything makes me want to run away from your dealer, I will not buy any more car from you, I will not even leave it to you for a change of drawn. If you want to be well served, go elsewhere! (Original) Service plus que médiocre , des rendez vous non respectés , des personnes arrivent après moi servit avant , tout me donne envie de fuir votre dealer , je n'achèterai plus d'auto chez vous , je ne vous la laisserai même plus pour un changement de tire. Si vous voulez être bien servi en aller vous ailleurs!

Diego Gudino

It's a shame but after 2 years as a customer I have to take the decision to move to a different dealership. My Van always has the same issues and they always say "maybe is an update". The thing is that I'm carrying this issue from the beginning without any solution. Courtesy car? missing according to the service representative today. Poor customer service. I just talked with customer service manager but because they receive 80 customers per day, they cannot do anything. Nice.

Naomi-Paul Martin

The term "really good service" is exemplified here. Do I really need to say more? Yes? Ok, my kid got hot chocolate while my wife and him were waiting for repairs. Is that good enough for you? :)

Patrick Paquette

(Translated) I am very disappointed. I went to have my vehicle repaired there and I can assure you that as a conclusion I never return to this Honda dealership again because he does not inspire me with confidence in his skills and the after repair service is rotten. I advise you to go elsewhere, that is to say, to another Honda dealership. THIS is like the Mc Donald franchises. He has McDonalds which have been on my blacklist for a very long time and other places where I have chances to eat my mac chicken a little hotter. (Original) Je suis très déçu. J'ai été faire réparer mon véhicule la et je peux vous assurer que comme conclusion que je ne retourne plus jamais a ce concessionnaire Honda car il ne m'inspire pas confiance dans ses compétences et le service après réparation est pourris. Je vous conseille d'aller ailleurs c'est-a-dire dans un autre concessionnaire Honda.ÇA c'est comme les franchises Mc Donald. Il a des Mc donald qui sont sur ma liste noire depuis très longtemps et d'autre ou j'ai des chances de manger mon mac poulet un peu plus chaud.

Mohaman Yaou (my87)

(Translated) Thanks to Yassine for the professional and responsive service. I recommend! (Original) Merci à Yassine pour le service professionnel et adapté. Je recommande!

Sarah El

I went to this location because of the positive reviews hoping I’ll be able to get a good price for odyssey 2020 the salesman didn’t bother negotiating with us gave us a firm price and said it can’t go less than that Well I ended up purchasing my odyssey 2020 from another Honda dealer 2800$ less and couldn’t be more satisfied

Véronique Milot

(Translated) Very satisfied with the after sales service of this dealer! I always get my appointments quickly and get more than what I ask for. For example, on my last service visit, they changed my discs since they were rusted because this part was still under warranty, so no charge! Special thanks to Gustavo Castro from the service department, I highly recommend him. (Original) Très satisfaite du service après vente de ce concessionnaire ! J'obtiens toujours mes rendez-vous rapidement et on m'offre bien plus que qu'est-ce que je demande. Par exemple, à ma dernière visite d'entretien, ils ont changé mes disques puisqu'ils étaient rouillés parce que cette pièce passait encore sur la garantie, donc aucun frais ! Merci spécialement à Gustavo Castro du département du service, je vous le recommande fortement.

Annie Laperle

(Translated) I bought a vehicle at Lombardi in November, the whole process went well. Effective service, clear explanation. They take good care of us. Thanks to Julia for her patience and attention to detail. A nice and competent …

stephane malka

Had a wonderful experience at Honda Lombardi last week, when my wife picked up her first car from the sweetest, most caring saleswoman-- Ekaterina!! She will listen to your every need and take the the time to find the right car for you. Thank you Ekaterina!!!

Pooyan Screwchi

I bought a Honda civic from Lombardi Honda and the staff were very helpful during the process. I was told that the car was inspected fully and that i will have a peace of mind purchasing a car here. However, a couple of months later, when i went back for an oil change, the service department told me that my spark plugs needed to be change at 150k kilometres and they haven’t yet been changed! (I bought the car with 170k on it), so i asked the person, didn’t you do a full inspection before selling the car?, he showed me a list and indicated that everything has been inspected but the spark plugs have not been changed which was due 20k kilometres before i even bought the car! Now I’ll have to pay $230 plus taxes.

J.C. Olivier

As far as sales go, Robert Théo blew me away, no nonsense, lead with his best offer and made me feel like I could walk away if I wasn't comfortable. Never felt pushed into my choice and I really feel like I am leaving with the best deal on my new 2017 Civic. Thanks again and I will be back, not too soon though, this car is going to last a while I think :) An update to my experience at this dealership, their service department rocks. (Had a flat, they fixed it immediately) five stars is not enough.

Virginie Boisvert

(Translated) If you want a used vehicle, unfortunately do not go to Lombardi Honda. I bought my vehicle and I had total confidence. A week later, the check engine turned on and there was another problem. I call, they give me an appointment and they repair and tell me that everything is fine, the next day, the same problem is there. I go back a second time, they tell me that everything is fine and the next day it starts again. I go back a third time and I am told in the end that it is normal, that it is the model. I am very disappointed with the service I received. I did not feel important to have a used vehicle and I did not seem to be respected. I am a pleasant and very understanding customer, but I felt that I was not worth enough for them. One thing is certain, I do not set foot again either to buy another vehicle or for a repair. (Original) Si vous avez voulez un véhicule d'occasion, n'allez malheureusement pas chez Lombardi Honda. J'ai acheté mon véhicule et j'avais une totale confiance. Une semaine après, le check engine a allumé et il y avait un autre problème. J'appelle, ils me donnent un rendez-vous et ils réparent et me disent que tout est beau, le lendemain, le même problème est là. J'y retourne une deuxième fois, ils me disent que tout est beau et le lendemain ça recommence. J'y retourne une troisième fois et on me dit au final que c'est normal, que c'est le modèle. Je suis très déçu du service que j'ai eu. Je ne me sentais pas importante d'avoir un véhicule d'occasion et je n'avais pas l'impression d'être respecté. Je suis une cliente agréable et très compréhensive, mais j'avais l'impression que je ne valais pas assez pour eux. Une chose est certain, je ne remet plus les pieds que ce soit pour acheter un autre véhicule ou pour une réparation.

Jimmy Tran (xI iELiiTE Ix)

Johnny was very helpful and friendly. Great service!

Maricela Hardenbrook

This is my first new Honda car through Lombardi Honda, it was joyful experience. The staff were helpful and fantastic. The sales service and after sales service is excellent. Thanks Lombardi Honda.

X YZ

I have been contacted by phone by Lombardi Honda today promptly as I wrote a bad review yesterday. Notified me that they are ready to resolve any issue and to win back clients satisfaction. Good initiative, thanks. --- I went to Lombardi and met with Mr Yves, he offered me a courtesy car and took in my Honda CRV for repair/check up. The next day I went to pick up my CRV, as per the service person, the front passenger side tire should be ok now (it gets deflated very quickly, and I had to inflate it in the first week of purchase; and then once every 2 weeks or so). Thanks for the good and timely service. Will keep updated.

Simon Salvatore

Nice personel, all sanitary measures are respected and they informed me of everything I needed to know

Caroline Cabana

(Translated) I want to say THANK YOU to the entire LOMBARDI HONDA team. Your welcome is exceptional. From the moment I arrived, I felt confident and in the good hands of seasoned experts. The dealership is clean, welcoming, well organized. A turnkey service, worthy of the greatest. A very special thank you to Alexe and Danielle Lalonde who assisted me in the process. I am really very happy with my new vehicle !! I definitely recommend LOMBARDI HONDA which stands out for its customer service, its unbeatable prices and its attention to detail well done! Thanks again! I proudly drive a LOMBARDI HONDA !!! (Original) Je tiens à dire MERCI à toute l’équipe de LOMBARDI HONDA. Votre accueil est exceptionnel. Dès mon arrivée, je me suis sentie en confiance et entre les bonnes mains d'experts chevronnés. Le concessionnaire est propre, accueillant, bien organisé. Un service clé en main, digne des plus grands. Un merci tout spécial à Alexe et Danielle Lalonde qui m'ont assisté dans le processus. Je suis vraiment très heureuse de mon nouveau véhicule!! Je recommande assurément LOMBARDI HONDA qui se démarque par son service à la clientèle, ses prix imbattables et par son souci du détail bien fait! Encore merci! Je roule fièrement en LOMBARDI HONDA!!!

Raymond Caldareri

I just bought my son a used car at Honda Lombardi and I would to thank Fabrizio for the great service and a thank you to the other staff members when delivering the car, the car looked impeccably clean for a 2014 excellent buy . Ray

pop7up

Great place thanks to Hélène and her great personality

Marco Donnini

The lady at customer service was very rude, she called me a fool in front of another client and then mockingly asked her co-worker my question. The gentleman working next to her on the other hand took time while talking with another client to deal with my issue, although giving no helpful answer to my query.

Mubariz Mammadov

Very good customer care and a wide range of new and used cars. To make the purchase more pleasant even all used cars are all placed indoor on 2nd and 3rd floors. So that the buyer could choose in a warm showroom from clean, inspected and certified cars without any "kinder surprise" under snow.

Jarvss

Very efficient and the team brings a great vibe!! had a great experience thanks top Jim Ray Charles

Martin D.

(Translated) Very good service from Adil. I have known a lot of salespeople and he is the most respectful, courteous and diplomatic I have seen. He has our interest at heart! Frankly this is the most enjoyable sale I have had. Thank you Adil !! (Original) Très bon service de la part de Adil. J'ai connu beaucoup de vendeur et c'est le plus respectueux, courtois et diplomate que j'ai vue. Il a notre intérêt à coeur! Franchement c'est la vente la plus agréable que j'ai eu. Merci Adil !!

Trinh B-C

(Translated) I'm coming to have an interview at Lombardi for the winter of 2021: the staff takes the time to explain to me in detail what I need to change in my car for the good. Every team is welcoming. Thank you so much. --- Previous assessment: The service is perfect. The staff are smiling. Well done ! (Original) Je viens avoir un entretien chez Lombardi pour l'hiver 2021: le personnel prend le temps de bien m'expliquer en detail ce que je dois changer dans mon auto pour le bien. Toute équipe est accueillante. Merci beaucoup. --- Evaluation antérieure: Le service est parfait. Le personnel est souriant. Bravo !

Akhil Jha

Best Honda Dealer within western Quebec and Eastern Ontario! One word, WOW! Thanks!

Ana Sandoval

(Translated) Very poor customer service. An arrogance and this from one employee to another. My contract ended in March 2022 ... certain I do not renew with them. They will be nice at the time of the sale.. thereafter..worst service. (Original) Tres mauvais service à la clientèle. Une arrogance et ce d'un employé à l'autre. Mon contrat fini en mars 2022...certain je ne renouvelle pas avec eux. Ils seront gentil au moment de la vente..par la suite..worst service.

Said Lasfar

Very poor service ...

Vikki Bras

They gave my family excellent service. They are very happy with their new Honda and Lombardi made sure to make the experience as effortless as possible.

EBRICH

Worst customer service , all the time when you come to make the service to your car the customer service is the worst , when you come to buy they’re super nice cuz they want you to buy the car here but then at the service center or for any other problem they never answer they just want you to pay for everything DONT BUY AT LOMBARDI last time I buy here

Osama Taha

I had a great experience with theodor he was very welcoming and gives great advice. He helped me a lot to choose my car and helped me with its functionality.

jesus armand

(Translated) I am too happy with my purchase with them.ulysse stedson is the best advisor I have had for my purchase I would like to thank him for helping with my purchase and I recommend him to anyone who reads my review and is looking for a auto (Original) Je suis trop content de mon achat avec eux.ulysse stedson est le meilleur conseiller que j’ai eu pour mon achat je tienS a le remercier pour avoir aider avec mon achat et je le recommande a tous ceux qui lirons mon avis et qui cherche une auto

Andre Carrier

(Translated) Courtesy vehicles insufficient for the quantity of customers and NO SHUTTLE OR OTHER MEANS OF TRANSPORTATION. Customers are just unnecessary costs! Let's start with the concept that a customer cannot necessarily wait for their vehicle there. WE DO NOT TELL YOU IN ADVANCE: SURPRISE! Time is money for them only. So unless you have two vehicles and walk away with someone forget about it. The racK option by bike with bike in winter even more brilliant! Forget about having a vehicle for an unexpected breakdown ... like what you can plan problems on your car in advance! Hello! So, before they did business with a rental company (bye) or shuttle service (bye) after they offered coupons for the taxi (bye). The taxi service was borderline ... Today we don't care. Arrange yourself! During the covid, needless to say that the places inside are limited! Well done! From the seed of a champion like thought! Anyway, waiting there shouldn't be the only option. Shuttle service would be really ideal at all times. Did you know: you walk with a tank with your name on it, it's advertising! A happy customer is advertising! But no, there is a ti-coune that sees costs! I am a long-time veteran, but that's it! I buy my vehicle where I am well served ... And the service is not fair when I interact with a person. The service is in amount and after this contact too. In the details that make my client happy and satisfied! So, clearly I'm going to shop this elsewhere if nothing is done about it! (Original) Véhicules de courtoisie inssufisants pour la quantité de clientèle et AUCUNE NAVETTE OU AUTRES MOYENS DE TRANSPORT. Les clients sont juste des frais innutiles! Commençons par le concepte qu'un client ne peut pas nécessairement attendre son véhicule là-bas. ON NE VOUS AVERTIS PAS EN AVANCE: SURPRISE! Le temps c'est de l'argent pour eux seulement. Donc, sauf si vous avez deux véhicules et repartez avec quelqu'un oublier ça. L'option racK à vélo avec vélo l'hiver encore plus génial! Oublier d'avoir un véhicule pour un bris innatendue... comme quoi on peut planifie des problèmes sur son auto en avance! Allô! Alors, avant ils faisaient affaire avec une cie de location (bye) ou service de navette (bye) après ils offraient des coupons pour le taxi (bye). Le service de taxi, c'était borderline... Aujourd'hui on s'en fiche. Arrengez-vous! Pendant la covid, innutile de dire que les places à l'interrieur sont limitées! Bravo! De la graine de champion comme pensée! Anyway, attendre sur place ne devrait pas être la seule option. Service de navette serait vraiment idéal et ce en tout temps. Le saviez-vous: vous promenez avec un char avec votre nom dessus c'est de la pub! Un client content c'est de la pub! Mais non, il y a un ti-coune qui voit des frais! Je suis un ancien de longue date mais là ça fait! J'achète mon véhicule là où je me fait bien servir... Et le service n'est pas juste lorsque j'interagis avec une personne. Le service est en amount et après ce contact aussi. Dans les détails qui rendent mon client heureux et satisfait! Alors, clairement je vais magasiner ça ailleurs si rien n'est fait à ce sujet!

Merv P

I picked up a CRV Touring from Lombardi Honda a week ago. I was attended by Theodor Cristea, he was very helpful and took time in addressing all my queries. He provided me with all the available options which helped me in deciding the SUV I wanted to own. Thank you Alexe and Theodor for the wonderful experience throughout the process. I appreciate your transparency and effective communication. Here's wishing Lombardi Honda loads of success...

Ricky Campanelli

Lombardi was recommended by my gf’s brother and, I was super impressed by the newly renovated dealership. I was a bit sceptical because it looked expensive by the outside but, they beat 2 other dealerships on price! Service was surprisingly good! I couldn’t be happier with my experience! Thank you Lombardi!!!

Penor

(Translated) Chantal the saleswoman and Nancy the financial director, nothing to say, exceptional service and personalized to our needs, thank you! (Original) Chantal la vendeuse et Nancy la directrice financière, rien à dire, service exceptionnelle et personnalisé à nos besoins, merci!

Arte De La Cruz

I sincerely had an amazing experience with Lombardi Honda ! The service Jim Ray Charles offered me was catered to my needs & highly above my expectations ! Great job, done fast & E-VERY-THING explained from A to Z . I will definitely go back & make sure to schedule on Mr. Charles attending days !

Darrel Lopez

Excellent

Malay Barua

Good service. Employees are friendly. Great team.

Tare kozham Tom

GREAT SERVICE!!! Honestly the most kind and helpful people. Very well rounded and overall super knowledgeable. I love to go there and bring my cars. My husband had a HONDA bought from there my daughter and my mom all have HONDA bought from the LOMBARDI HONDA

Eloïse Tremblay

They keep giving appointments for work that can't be done, twice in the last year I wasted a day of work because they want to keep the car all day, then they call you to advise you they can only do an oil change...

Nicolas Di Rado

Really good service from this dealership. They took care of all my needs! Thanks to Emilie Gauvin and Cynthia Filion.

Stephany Marin

Let me first start by saying how amazed I am with Lombardi Honda ! I like to shop around & compare, so I'm totally aware of the market and I'm most confident about making the best purchase possible ! The renovations are amazing & make the experience extrordianary ! You can actually see the cars inside. Also, the service is pretty extraordinary too, NO pressure what so ever ! I received lots of infos & the sales person was very patient & resourceful ! So THANK YOU to Lombardi Honda for a TOP experience all around ! I will be back to service my car & to buy my next Honda !

Nicky N.

The customer service was amazing. Everything on my Honda Civic was done quickly and efficiently. Special thank you to Jim Ray Charles, as a new car owner I wasn’t sure about anything but he took the time to educate me on everything I needed to know.

Minh Dang-Nguyen

(Translated) Good service by the staff, but the service closes at 2am on Friday. They do not return the keys to the dealership section and have to wait until Monday. At the price that maintenance costs, you have to give up your job to get your car. No accommodation possible. A ridiculous. (Original) Bon service par le personnel, mais le service ferme à 2h le vendredi. Ils ne remettent pas les clefs à la section concessionnaire et faut attendre le lundi. Au prix que l'entretien coûte, il faut lâcher son boulot pour aller chercher sa voiture. Aucun accomodation possible. Un ridicule.

Thomas Goswami-Gagné

(Translated) Excellent service, integrity and professional compared to some places to visit. These a mega dealership, I love the choice in the heart of Montreal quite surprisingly too many choices for me .... I love my new Civic 2022 wow. Thank you to Viktor and his team. (Original) Excellent service , intègre et professionnel comparativement a certain endroit visiter. Ces un mega concessionaire , j'ai adorer le choix en plein centre de Montreal assez surprenant beaucoup trop de choix pour moi.... J'adore ma nouvelle Civic 2022 wow .Merci a Viktor et son équipe.

agtha younkin

Very efficient and the team brings a great vibe!! had a great experience thanks top jon paletta

Erik Sharko

A great first car buying experience. Julian was our salesman and he was very respectful, patient and courteous. Julia delivered our CRV a few days later and she was very professional and answered any questions we had. Thank you to the whole team.

Ammad Iqbal

If you're doing a deal at Lombardi, do it with Theodor Cristea. He's a true salesman who actually makes the customer feel welcome and goes to make a sale. He doesn't make you ask for help, he offers it, as well as the only salesman I've dealt with recently who actually offered water and coffee. He alone secured our lease for a new CR-V. Easily the most competent person at the dealership, and even though it was the job of other people, he reached out to us after the deal and also helped us on the day of pickup.

Élie Jabbour (Élie)

It was good

Mélissa Banduenga

(Translated) A great experience at the Honda Lombardi dealership! Many thanks to Sammy a welcoming and warm manager. Also excellent service from Jonathan who assisted me in choosing a vehicle that suits me! A hello also to Nancy for an efficient and fast service! I am starting this dealer 100% again! (Original) Une très belle expérience au concessionnaire Honda Lombardi! Un grand merci à Sammy un directeur accueillant et chaleureux. Également un excellant service de la part de Jonathan qui m’a assisté dans le choix d’un véhicule qui me correspond! Un coucou aussi à Nancy pour un service efficace et rapide! Je recommence à 100% ce concessionnaire!

Mathias Krejčí-Vergara

(Translated) Very satisfied with the service and professionalism of Viktor and Jonathan! A big thank you (Original) Très satisfait du service et du professionnalisme de Viktor et de Jonathan ! Un gros merci

Talal Abboud

It's up to you! But I would avoid This place... They have crooks (women) working for them selling used car on Kijiji, saying car driven by women... Meaning it's clean and not rough up. And you end up with beaten car with accidents histories (not declared) etc... You see the picture?

Restaurant Lacademie

(Translated) I have been fortunate enough to serve the employees of this dealership. I have to tell you having personally purchased a 2021 Honda Accord SE their charisma remains the same outside of the dealership! Wonderfully kind and generous people! I strongly recommend Lombardi Honda for any purchase of a new or used car. With great love Karine A.! (Original) J'ai eu la chance de servir les employés de ce concessionnaire. Je dois vous dire ayant personnellement acheter une Honda Accord SE 2021 leur charisme reste le meme en dehors du concessionnaire! Des gens formidablement gentil et généreux ! Je vous conseille fortement Lombardi Honda pour tout achat d'une nouvelles ou d'une voiture d'occasion . Avec grand amour Karine A. !

Vincent Guilbault-Charron

(Translated) Audrey’s sales service was impeccable when purchasing my Civic 2022. I am a very satisfied customer! (Original) Le service d’Audrey aux ventes fut impeccable lors de l’achat de ma Civic 2022. Je suis un client très satisfait!

Charles L.

Great and quick service

B TO B TECHNOLOGY

(Translated) Very friendly staff, I was very well received and very well served .. they even found solutions to our financing. Pro team. Thank you Alexe Begin and Théodore Cristea! (Original) Personnel très aimable, j'ai été très bien reçu et très bien servi.. ils ont même trouvé des solutions à notre financement. Equipe Pro. Merci Alexe Begin et Théodore Cristea !

kim lavalee

Very impressed by this dealership its the biggest Honda around I think. Impressive choice of Hondas bought a Honda CRV and loved my experience. Give them a try, Kim :)

Sylvain Bissonnette

(Translated) Salesperson Bao and CFO Marianne were perfect! No undue pressure, courteous and efficient service. Flawless at all levels! More than positive customer experience. Thank you! (Original) Le vendeur Bao et la directrice financière Marianne ont été parfait! Aucune pression indue, service courtois et efficace. Un sans faute à tous les niveaux! Expérience client plus que positive. Merci!

Amandeep Singh

Bought an accord from lombardi honda in April 2017. Clean car, competitive price and genuine customer service.

Amal T.

I received an excellent service from Reda Krim who was able to inform me accurately and guide me in my search for a new car.

Abdul Chaudhary

Had to wait 2 months for an appointment and once i got there i had to leave my car and walk home. Then i get a call saying the system is down so they cant work on my car.then i went to pick up my car without them doing anything on it and they had to look for my car keys for 15- 20 mins

the youtubist

I was a tad nervous about acquiring my new CR-V a few months ago, as I am an anxious person but thankfully Cynthia Filion was able to render the experience completely and utterly painless.

Morteza Rezanejad

++: being a Honda dealer --: I had a short time talking to the sales representative when I went there, I think the guy was so reluctant to sell any car to me (I don't know why!). The car I wanted to try was not in the dealership and he promised me to bring the car and the model to dealership and give me a call to follow up - He never did that, I even called him back, he said he is going to bring the car and give me a call back, again he never called me back. I am giving it two stars because of the Honda and the quality of its cars not because of the dealership! PS. I ended up buying a car from another Honda dealer (honda st. basile - recommended by the way)!

albertina duarte

(Translated) A big THANK YOU, to the whole Honda Lombardi team. I was very well received and advised them very well about my purchase. Especially to Ms. Nancy Huppé and Mr. Bao Huynnh Thank you (Original) Un gros MERCI, a toute l’équipe de Honda Lombardi.J’ai été très bien accueillie et m’ont tres bien conseiller leurs de mon achat. Spécialement à Mme Nancy Huppé et M Bao Huynnh Merci

Jennifer Furlong

The best service ever. I recently ran into some problems with my vehicle and thanks to Vero we found out everything including the towing is included!!! No payment for anything due to the extended warrantee. Thank you Veronique!

Rita Layoun

After getting screwed over by two salesmen in two different honda dealerships, we went to lombardi even if it’s far from where we live. Chantal was very helpful and gave us an amazing price for all the features we got. Then we sat with Catherine for finances and she was so sweet and helpful too, she squeezed us in between two appointements for us to get the car before the weekend. Last but not least, the big day arrived, we met Katia who explained all the functions of the car for us to get the most out of it. Overall, i’ve neven been happier to get screwed in the first place because it made me meet this awesome team. THANK YOU LOMBARDI FOR YOUR AMAZING CUSTOMER EXPERIENCE!

david legare

Great experience at the service with Veronique . Thank you for the great service I am getting since the beginning.

Musique Montréal

My wife and I received a great service since we showed our interest in a car in the internet page of the dealer. The day after, we received a text message in my cellular. It was a very polite invitation of Mr. Mubariz to visit the dealer and know the car. That night we met Mr. Mubariz and we had a very good impression of customer service: the car was already prepared for our visit and the approach of Mr. Mubariz was very respectful. He responded to our doubts with confidence, in a friendly way and taking all the time for us. At the end of the day, we had the feeling that we were doing a good deal. Thanks to all the team.

Pasquale Cambareri

Honda Lombardi Body Shop / Carroserie Honda Lombardi part of CarrXpert. Painted my hood & roof in 2015, Poor service, botched mediocre job, car was handed back to me in un clean state, thejob had to be redone, was left with water infiltration from roof ever since. I dealt with a Mr.André Dubois, whom mysteriously doesn't work there anymore. Sent faxes to request service, went in person at least 3 times, never any space, or courtesy car, now body shop department is closed, and work is sub contracted ? Problem still not fix and i getting run around from new people ... AVOID AT ALL COST

Catherine Aubry

I didn't buy my Fit at Lombardi Honda. I went there cause a couple of little things were bugging me. Awesome service! They were very helpful. If something bothering you with you car, go see Gustavo (Service department), he's gonna work his magic!

Stephan Dube

The best place to buy your next Honda. Very good service, welcoming people. Nice reputation. The one and only Honda dealership that focuses on Honda brand only in the Greater Montreal Area for more than 40 years. Lombardi is a well renown place, it's a no brainer.

Alex Lapointe

(Translated) Over the past 3 years, many service gaps have quietly pushed me towards this rating. I thought long and hard, at first thought that the major renovations were affecting operations. Too large irregularities in quality, deadlines and customer service. From one appointment to another, I could be treated as an important client, just like making me wait the next time until I went to complain so that I was told that my key has been 3 hours. is at the reception and the car is ready. Being in management, I can see the team sometimes completely overwhelmed and I try to apologize, I have great patience. At the start of the pandemic, waiting room closed, I waited outside in a remote corner to protect myself from the wind, it left me with a bitter taste. In short, Thursday, November 26, I had already made the decision to take back my stored tires and transact elsewhere, because my appointment made in September for October 27 had been postponed to the end of November, they had to close urgently. two days before my COVID appointment (as I understand it). I tried to call to get my tires, but the lines were left behind the entire time of the shutdown, without a manager taking the initiative to transfer them to a call service. . When I arrive, the manager tells me that it will be several hours, which I had prepared for (babysitter at home). His eyes and tone of voice merge into apologies ... In the waiting room, 5 out of 5 people are completely dissatisfied ... They make comments that the poor clerk must hear on the other side of the wall, but I can only understand them. In my opinion, there are issues that will be resolved with a drastic restructuring and by addressing the issues, but I have suffered too much in recent years, I will give the chance to another company ... (Original) Au fil des 3 dernières années, de nombreuses lacunes au service m’ont tranquillement poussées vers cette note. J’ai longuement réfléchi, d’abord pensé que les importantes rénovations affectaient les opérations.. De trop grandes irrégularités dans la qualité, les délais et le service au client. D’un rendez-vous à l’autre, on pouvait me traiter en client important, tout comme me faire attendre la fois d’après jusqu’à aller m’en plaindre pour qu’on me dise que ça fait 3h que ma clé est à la réception et que la voiture est prête. Étant dans la gestion, je vois bien l’équipe parfois complètement débordée et j’essaie d’excuser, j’ai une grande patience. Au début de la pandémie, salle d’attente fermée, j’ai attendu à l’extérieur, dans un coin reculé pour me protéger du vent, ça m’a laissé un goût amer. Bref, jeudi le 26 novembre, j’avais déjà pris la décision de reprendre mes pneus entreposés et transiger ailleurs, car mon rendez-vous pris en septembre pour le 27 octobre avait été remis à la fin novembre, ils ont dû fermer d’urgence deux jours avant mon rendez-vous pour COVID (ce que je comprends). J’ai essayé d’appeler pour qu’on me donne mes pneus, mais les lignes ont été laissées derrière tout le temps de la fermeture, sans qu’un gestionnaire prenne l’initiative de les transférer à un service d’appels... À mon arrivée, le responsable m’avise que ce sera plusieurs heures, ce à quoi je m’étais préparé (gardienne à la maison). Ses yeux et son ton de voix se fondent en excuses... Dans la salle d’attente, 5 personnes sur 5 complètement insatisfaites... Ils passent des commentaires que le pauvre commis doit entendre de l’autre côté du mur, mais je ne peux que les comprendre. À mon opinion, il y a des problèmes qui se règleront avec une drastique restructuration et en se penchant sur les problèmes, mais j’en ai trop subit les conséquences ces dernières années, je vais laisser la chance à une autre entreprise...

Manon Groleau

(Translated) Miserable experience from start to finish. I bought an HRV and within 5000 km the battery didn't work. I had to recharge it each time I used it. After many very unpleasant moves I got no results until I published my experience. Two years later, the problem reappears. The battery installed by Lombardi Honda no longer works. I was told the same nonsense as the previous time. I had to pay for a tugboat to bring the car to Lombardi. This time, I am told that the alternator and the battery need to be replaced. The vehicle is three years old and less than 15,000 km, but Lombardi refuses to accept any responsibility despite the fact that they replaced the battery. The explanation I have been given is that I did not have the maintenance and tire changes done at their place! So I am billed for 2 hours of work at $ 125 / hour and I am left with a really dirty courtesy car and the gas tank practically empty. So watch out for new buyers. VS (Original) Expérience exécrable d’un bout à l’autre. J’ai acheté un HRV et à moins de 5000 km la batterie ne fonctionnait plus. Je devais la recharger à chaque utilisation. Après de nombreuses démarches très désagréables je n’ai obtenu aucun résultat jusqu’au moment où j’ai publié mon expérience. Deux années plus tard, le problème se représente. La batterie installée par Lombardi Honda ne fonctionne plus. Je me suis fait dire les mêmes âneries que la fois précédente. J’ai dû payer un remorqueur pour amener la voiture chez Lombardi. Cette fois-ci, on me dit que l’alternateur et la batterie sont à remplacer. Le véhicule a trois ans et moins de 15000 km, mais Lombardi refuse de reconnaître la moindre responsabilité en dépit du fait que c’est eux qui ont remplacé la batterie. L’explication que l’on m’a servi est que je n’ai pas fait faire les entretiens et les changements de pneus chez eux! L’on me facture donc 2 heures de travail à 125$/heure et on me laisse une voiture de courtoisie vraiment sale et le réservoir d’essence pratiquement vide. Donc, attention nouveaux acheteurs. C

Gabriel Giguère

(Translated) Poor service. We went for a recall on our vehicle yesterday. We left the car in the morning and were told to pick it up again at the end of the day. We also asked to check for a noise on our vehicle. At 5:30 p.m., we return to the garage to collect the vehicle and are told that it won't be ready until the next day. No call during the day to advise us of the additional delay. We ask again (2nd time) if they will also look at the noise problem and we are confirmed that they are. Today we are returning to collect the vehicle. The vehicle is ready, but the noise problem has not been verified and we are asked again to explain (a third time) what we want, telling us that nothing had been indicated in the file. Our problem is taken completely lightly. I'm also sparing our buying experience which was also very negative in 2018. Anyway, it was the last time. (Original) Service médiocre. Nous sommes allés pour un rappel sur notre véhicule hier. Nous avons laissé la voiture le matin et on nous dit de repasser la prendre en fin de journée. Nous avons aussi demandé de vérifier un bruit sur notre véhicule. À 17:30, nous retournons au garage pour reprendre le véhicule et on nous mentionne qu’il ne sera pas prêt avant le lendemain. Aucun appel dans le jour pour nous aviser du délai additionnel. On redemande(2e fois) s’ils vont aussi regarder le problème de bruit et on nous confirme que oui. Aujourd’hui, nous retournons récupérer le véhicule. Le véhicule est prêt, mais le problème de bruit n’a pas été vérifié et on nous redemande d’expliquer (une 3e fois) ce qu’on veut en nous mentionnant que rien avait été indiqué au dossier. Notre problème est complètement pris à la légère. J’épargne aussi notre expérience d’achat qui a été aussi très négative en 2018. Bref, c’était la dernière fois.

Daniel

As an ex car salesman, I know how pushy and complicated service appointments can be, and I normally hate stepping foot in car dealerships. So needless to say, I was dreading my 7am service appointment for the weeks leading up to it. …

Juan Rivas

Customer service , better then expected . They know how to please their customers !

George Diles

Thank you Theodore Cristea and Nancy Huppé at Lombardi Honda for such a wonderful and stress-free experience! You made everything so easy. Looking forward to seeing you again in the future!

Lella Taxeas

Nice place I love this place Bought 3 Honda. I recommend

Ronald Perron

It has been a month since I have purchased my new HRV and loving it. Thank you to the team Andres, Alan and Katia for a nice stress free experience of purchasing my first Honda.

Sandra Ferland

The only dealer I shop at! Been with them for years, rented my first Civic at Lombardi in 2000; 18 years of superior service! Thank you Katya.

Mina Wahib

I was looking for a car, went to Lombardi Honda, Mr. Abdel Kadiri was very helpful , assisted me with all my questions. I am taking my decision soon, and for sure I will come see Mr. Kadiri at Lombardi Honda. Thanks

Sidney Leger

Great service and team! Especially julian and julia on the delivery. Very nice atmosphere. They help you to make the best choice possible and an affordable one too.

Rohit Khanna

I went here to visit for a used car Honda Civic 2017 Touring. I called and set an appointment with Mr. Kevin to visit and test drive the car. As I arrived on the day of my appointment on Friday 12 June 2020, First they made me wait for 30 mins because they were too “busy”. Then Mr. Antonio showed up and he showed us the car, the car was dead, the battery was completely dead and he had to boost the car. It was on the 3rd floor and he asked for a $500 deposit for the test drive which they will schedule next week. I was still interested because it was the particular model I was looking for and car is neat. I was still interested in the Test drive, so I told him okay take the deposit and schedule it. We went downstairs and sat down to do the payment Mr. Antonio went to confirm about the car and came back with the news that somebody came back this week (week of 8 June 2020 to 12 june 2020) and reserved the car and they are waiting for the bank to response. I was not happy and trusted what they said. Then their director/manager shows up and he apologizes and said that the car is under the 2nd credit check by the other person, so they will get answer from Bank on Monday, 15 June 2020 and they will call me immediately and notify me if the car is available or not. Monday passed no call till Wednesday 17 June 2020 no thing from their side. Then on Friday I decided to call them and confirm again. Guess what? I got another appointment to visit the car. I went again and this time it was with Mr. Bao, again same thing he showed us the car it was still dead, battery was dead I asked Mr. Bao this time how can someone reserve a car without test drive because the car is dead and its only possible if the car is stationed more than a month, and he explained that they approve finance with bank first and then they book a test drive. He repeated again same story that someone’s credit check is being done on the car and he reserved it Last FRIDAY, JUNE 12 2020 The Day I had an appointment!!!! On that day they said somebody came on Monday( 8 June) and now they said Friday (June 12)!!!! They are Playing around! Nothing else! Not recommendable.

N Brodeur

Dept Service # 1!

Michael

I visited this dealership the other day in search of a used car. Although I ended up finding what I was looking for at another dealership, I would like to give some praise to Bao, who was my sales representative. He was extremely respectful, professional, and accommodating. The only reason I purchased a car elsewhere was due to the vehicle itself. I highly recomend anyone who visits to ask for Bao, they won't regret it! Thank you for the outstanding service!

Pat Cristarella

Exceellent customer service

Nulla Consignio

Great place ! Thanks to karl at sevice

Dan T

I have purchased 2 cars here in the past 3 years but I think their business model has changed or management maybe. Receptionnist is pretty lost and no way to get to speak to someone in person.

Jay C.

I had a bad experience at this dealership. Before going there, be informed and do all your homework. There was a discrepancy between the price listed on the Honda Canada website and the price in store. Honda Canada had it listed with certification included, whereas at the dealership, they wanted an extra $500. I asked to speak to the Manager to discuss the discrepancy. The rep says that he will go speak to his Manager and will be right back. After I persisted, the Manager finally decided to come and speak with me. The Manager told me to sign the contract at his dealership at the higher price and then to take it up with Honda. He refused to look at the discrepancy with me online. I called Honda, informed them of the discrepancy. They then called the dealer, who agreed to honour the pricing, but would not give me winter tires as we originally negotiated, so i said no. I was disappointed, since I really wanted that Accord. A week after my visit, the price was still listed incorrectly on the Honda site.

Dom Piedimonte

excellent

Benny Di Fruscia

Great experience with crew Julia Dabby and Yves

Simra Sivakumaran

I would like to thank, Youssef El Hanchi for his great help! He helped me find the right car for the price I was looking for. Lombardi Honda was very welcoming and supported all our needs! Will definitely go back for servicing my car and anything else!

Stephy Rac

(Translated) I say a big thank you to Jonathan Banduenga, my visit was pleasant with him it is professionalism, courtesy and above all a transaction without pressure. (Original) Je dis un grand merci a Jonathan Banduenga, ma visite a été agréable avec lui c' est du professionnalisme, de la courtoisie et surtout une transaction sans pression.

André Paulin

(Translated) I found a vehicle at Lombardi Honda after being very disappointed with the service received by the sales manager at the Honda dealership near us in NB. I did business with Julian and Miguel on the phone, they are very nice, efficient and courteous. Upon delivery of the vehicle, I was received by Katia. The delivery went very well, Katia is professional, has a great approach with people and very pro-active. I would recommend Lombardi Honda anytime! (Original) J’ai trouvé un véhicule chez Lombardi Honda après avoir été très déçu du service reçu par la gérante des ventes au concessionnaire Honda près de chez nous au NB. J’ai fait affaire avec Julian et Miguel au téléphone, ils sont très gentils, efficaces et courtois. Lors de la livraison du véhicule, j’ai été reçu par Katia. La livraison s’est très bien déroulée, Katia est professionnelle, a une super belle approche avec les gens et très pro-active. Je recommanderais Lombardi Honda n’importe quand!

ahlem benhaddad

I was so pleased with the way I was received by the team over there. I was served by Mr Jim Ray Charles and he really took the time to listen to what I needed and made my experience that much better!! Thank you Honda Lombardi!

Silvio Stea

Great thanks to the body shop team from lombardi honda... will be a loyal customer....

Billal Messaoud

(Translated) Is something I don't understand, or is it they went for their 4.4 rating; here is my story: 1- After purchasing the new vehicle, I had to retrieve the vehicle at 0 km, once I got home I realized that the dashboard indicated 164 km, while I signed documents at 0 km. 2- For the change of summer tires it was agreed upon purchase of the vehicle that for the storage of the tires I had to pay $ 50, upon presentation of the invoice I had to pay $ 69 excluding tax. 3- When recovering the vehicle after changing the tires, the mileage on the table indicates a change; on arrival the dashboard indicated 3010, after recovery 3014. Why a displacement of 4 km when the vehicle was supposed to remain on the spot, I used to change the tires never the mileage had changed. When I wanted to buy a new vehicle I looked for the best rated dealer, unfortunately I just realized that it was the rating that misled me. Dishonesty par excellence. (Original) Y'a une chose que je ne comprends pas , ou est-ce ils sont allés chercher leurs 4,4 de notation ; voici mon histoire : 1- Après achat du véhicule neuve , je devais récupérer le véhicule a 0 km ,une fois arriver a la maison je me suis rendu compte que le tableau de bord indiqué 164 km , alors que j'ai signé des document a 0km. 2- Pour le changement de pneus d'été il a été convenu a l'achat du véhicule que pour l'entreposage des pneus je devait payer 50$ , a la présentation de la facture je devais payer 69$ hors taxe. 3- En récupérant le véhicule après changement de pneus , le kilométrage au tableau indiquer un changement ; a l'arrivé le tableau de bord indiqué 3010 , après récupération 3014 . Pourquoi un déplacement de 4 km alors que le véhicule était censé resté sur place , j'ai l'habitude de changer les pneus jamais le kilométrage n'avait changé. En voulant acheter un véhicule neuf j'ai cherché le concessionnaire le mieux noté , malheureusement je viens de me rendre compte que c'est la notation qui m'a induit en erreur . De la malhonnêteté par excellence.

Alexandre Ouellette

(Translated) Very satisfied with the service offered by Théo to Lombardi Honda! Fast and professional, I was able to start driving my car after 2 days and everything was well explained to me. I recommend. (Original) Très satisfait du service offert par Théo à Lombardi Honda ! Rapide et professionnel, j'ai pu commencé à conduire mon auto après 2 jours et tout m'a été bien expliqué. Je recommande.

Trevor Tavas

Great service , we enjoyed our experience . Got the best price for my Honda Pilot .

Nina Dasti

Thank you to the staff at Honda Lombardi for great service. Thanks you Anny , Francine and Amelie.

Jonathan Roy

Great service, clean environment ????

Calin Marian Maruntelu

(Translated) I bought a new vehicle with Mr. Muhamed Zaric last week, he was very professional with impeccable and high quality service! (Original) J'ai acheté un nouveau véhicule avec M. Muhamed Zaric la semaine passée, il a été très professionnel avec un service impeccable et de grande qualité!

T H

Thank you to team Lombardi Honda . After being bullshited in at EXCEL HONDA AND LAVAL HONDA. I FOUND THE REAL DEAL AT THIS PLACE. NO HIDDEN FEES , YOU WILL SEE WHEN YOU SHOP OTHER DEALERS HIDE FEES AND THEN THEY CHARGE YOU MORE. GREAT JOB LOMBARDI , I LIKE YOUR TRANSPARENCY

Charles-P Villeneuve

Excellent service. They make me feel an important client, or person. This is rare for a car dealer of that size, or any size.

Elias Moussa

Very good service

Riccardo Ansuini

Recently purchased a 2012 Honda Civic and the entire buying experience was absolutely pleasant and smooth. I was assisted by Stefanie and she was extremely knowledgeable and helpful.

Ricky Jagusztyn

(Translated) I had a bodywork job done with Phil Barile who took care of me. Very professional and fast, the paint is uniform and identical to the original, it looks like my car never had anything. Nice job !! I recommend it!! (Original) J’ai fait faire une job de carrosserie avec Phil Barile qui ma prit en charge. Très professionnel et rapide, la peinture est uniforme et identique a l’original on croirais que mon auto n’a jamais rien eu. Belle job!! Je vous le recommande!!

S Wu

I experienced a very pleasant purchasing process at Lombardi Honda. They have a very bright car exhibition room where you can visualize to compare Honda's different vehicles and select one to meet your needs. The sales lady/man are very patient and would provide you all the information that you needed in a very professional manner. You will feel no pressure and comfortable to make your own decision. The financial director would also provides you different financial options. You are free to chose the right one to fit your interest. The services including sales and post-sales are excellent. You can use email or call to make an appointment in a very convenience way. Most important, Lombardi Honda has equipped very advanced tools and equipment for mechanic and electronic services that you may need in the future.The Honda CR-V 2018 is the best SUV vehicle that I have experienced. So far I am extremely satisfied this new car's performance. It is smooth, low noise, powerful in engine operation, fast acceleration, and low fuel consumption. I will give 5 stars for all the service that I received from Lombardi Honda. I definitely will recommend my colleagues and friends to visit this Honda dealership.

ilyes layouni

(Translated) Very satisfied with my purchase. I would like to thank Mr Yassine for his availability throughout our shopping period. A true automotive specialist. (Original) Très satisfait de mon achat. Je tiens à remercier Mr Yassine pour sa disponibilité tout au long notre période de magasinage. Un vrai spécialiste automobile.

Jessica Reale

Awesome place....service is great!!!

Allan Cruz

Yassine was very helpful when purchasing a new Honda. He answered all of our questions very patiently and gave us different options and made sure we were fully satisfied! Top service!

Hosam Elserti

The customer service is excellent, it was my 1st car in Montreal and i bought it from lombardi, the service was exceptional since i went the 1st day till the delivery day, a very big special thanks to katia she was really helpful, knowledgeable, friendly and patient explaining everything regarding my car with all details,thanks lomabrdi thanks katia, i recommend the place for anyone who wants to buy a car

Danik Roy

AMAZING!!! I have been searching for the ideal car since the beginning of the summer and I couldn't find any exciting or interesting cars. Every sales person continuously kept pressuring me on buying any car which is something I really hate. Last week, I have met Ekaterina at Lombardi Honda! She simply is a wonderful person and salesperson. She took the time to discuss my needs and suggest her personal favorites with their advantages. Her customer service was exceptional I couldn't have had asked for better. Thank you Ekaterina!

Natasha

Regret my purchase of a new Honda civic 2013. Not impressed with the interior quality nor the drive.The quality and reliability they claim to have is lacking. The hood and the inside passenger door started to rust which honda refuses to fix. Never had a vehicle that rusted especially a 5 year old one. They changed an alternator at low mileage. Also had a few other mechanical issues. This is my last Honda and my last Japanese vehicle. I will be repurchasing either German or American from now on.

Muriella Cicone

I bought my car last week & I was really impressed with the professionalism of the staff ! I highly recommend this Honda dealer, since it's the fourth Honda I buy there !!! Keep up the fabulous work !

AmonSoul

I just bought my new car at Lombardi Honda and the service was great. The salesperson Richard was very knowledgeable about the car I wanted to purchases and offered me an excellent service even after the car was purchased. Also had an amazing person Philippe for the financing part of the deal. Very knowledgeable and patient. And it ended with exceptional service from Julia when I picked up the vehicule. She took her time to show me around all the features that came with the car. I am very happy with my purchase and recommend everyone to go see this wonderful team

Priscille Joachim

(Translated) I met Thierry from Lombardi Honda. I received extraordinary service from him: enthusiasm, availability, kindness. I loved ! And his manager who is called Samy was also very nice! I recommend this dealer to you. Linda Latendresse (Original) J'ai rencontré Thierry de Lombardi Honda. J'ai reçu un service extraordinaire de sa part: enthousiasme, disponibilité, gentillesse. J'ai adoré ! Et son responsable qui s'appelle Samy a aussi été très sympathique! Je vous recommande ce concessionnaire. Linda Latendresse

Antonio Castro

Excellent service from Lombardi

Thu-Hong Tran

Super service, miss Julia is the best person who delivers the car. Thanks

Lella Eva Lella's

Great job , bought my first Honda at this place in 1979 . After moved to El Salvador ???????? ! Now I am back and night my second car . They are still in business ???? happy /

Jean Fleury

(Translated) I went there on December 19, 2020, to seriously buy a crv. The salespeople are kind and smiling. The sales manager is aggressive, and unprofessional at all. He's not even wearing the mask. so the manager came over and spoke to us in an aggressive manner. He told us to leave the place subtly. (Original) J'y suis allé le 19 décembre 2020, pour acheter sérieusement une crv. Les vendeurs sont gentils et souriants. Le directeur de vente est agressive, et pas professionnel du tout. Il ne porte même pas le masque. donc le directeur est venu et nous a parler d'une façon agressive. Il nous a dit de quitter l'endroit subtilement.

Tony Ferraro

The best place to shop for a Honda in Montreal

Zymba Vong

Good service friendly staff. Would rate higher if they didn't have typical car dealerships inflated prices and overcharging on labor time.

Frédéric Beauchemin

Great showroom, lots of car and models. Wasn't really pressured to buy or lease (was just looking anyways), which kind of impressed me!

Hilton Lo

Garbsge service. Does not wsnt to give deposit of 500$ back. It has been over 1 month already

Trevor B

Amazing experience...Lombardi Honda is definitely the way to go! Was treated like a king and drove home feeling like one! :)

maude hegedus

(Translated) Amazing service, I personally did business with Audrey Cousineau for automobile sales and Nancy Huppé for finances and I felt nothing but trust and sincerity. This was my first purchase of a new vehicle and I was reassured from the start. Thanks to the whole Lombardi Honda team too, you guys are awesome !! (Original) Service incroyable, J’ai personnellement fait affaire avec Audrey Cousineau pour la vente automobile et Nancy Huppé pour les finances et j’ai ressentis que de la confiance et de la sincérité. Ce fut ma première acquisition de véhicule neuf et j’ai été rassuré dès le départ. Merci à toute l’équipe de Lombardi Honda également, vous êtes super !!

Vasili Olga

Very satisfied with my purchase. Thank to representative Theodor Cristea. Excellent service. I highly recommended Honda Lombardi.

Dai Haoran

Julia. Thanks for your great service!

Bob L'éponge

Helene major

Momo Zaric

(Translated) My experience at Honda LOMBARDI was impeccable. Muhamed was fantastic and Viktor his manager is a real gentleman. I 100% recommend, you will love your next car purchase !!! Once again a big THANK YOU to Muhamed, the best :) (Original) Mon expérience chez honda LOMBARDI était impeccable. Muhamed était fantastique et Viktor son directeur est un vrai gentleman. Je recommande à 100%, vous allez adorer votre prochaine achat d’automobile!!! Encore une fois un grand MERCI à Muhamed, le meilleur :)

Mhô Mangui

Bon service

Damiano Minuto

Always got great service here.

David Di Francesco

Thanks to the great team at Lombardi Honda (Benoit and Julia????????????)

Elvin Rov

One of the best dealerships in Montreal! Special thanks to Theodor and Claudine as I bought my first car (Honda Civic 2020) with their assistance. Thanks again to Theodor Cristea (Sales Consultant) who is easy going, nice, professional and most importantly, straight to the point when it comes to selling a car. I would definitely recommend to buy your car from Lombardi Honda.

Michael Carlucci

Took my vehicle here, they were going to charge me $200 for a repair of a loose side bumper. I went to pick up the vehicle and they did no work and now all these other elements (extra parts, spray paint, more labour time) was going to come out to near $1000 +tax. I demanded my car back. I took it to a Honda in Ontario, they fixed it for FREE in minutes. No spray paint. No parts needed. They laughed. Lombardi Honda. Either they tried to fool me because I speak English or they are incompetent. Go somewhere else. edit: They have now called me multiple times asking me to take down this review. I reflected on this and no I will not. I also feel this is an inappropriate use of the phone number I provided them.

Robin Lu

I bought a used car from here, CRV. The salesperson who received me was Johnny, who was very professional and enthusiastic. I think this is worth recommending to everyone. Very relieved.

Carlo mastromatteo

Just leased the 2017 Ridgeline and I couldn't be happier. This is our family's 4th vehicle from Lombardi Honda. The service and level of professionalism we received truly make us feel like our business is valued. Thank you to all those who helped make the process seamless .

Google User

Good service, although they get rough once the warranty is up. Loyal client for the 3+ years until they told me "now you pay for real" once the warranty was up. I called for a transfer of responsibility and the GM said we will call when all those with a warranty are done being served. After a few weeks I contacted Honda Di Sigi. They inspected and completed the transfer with no problems.

Saverio Lariccia

Great place Great people and Great service. I would especially like to thank Karl Warthland (Technical Advisor) at Lombardi Honda for helping me resolve a problem I had with a used CR-V I purchased from another dealer. In a matter of minutes he found the problem and had a solution while the Honda dealer I purchased it from was giving me the runaround. When I need to service my CR-V I'll make sure to go back to Lombardi Honda. Thanks Karl????

Marc—Antoine Emond

(Translated) We are very happy with our transaction at Lombardi. We've had our 2020 Honda Passport for three weeks and we've made the right choice! This was a first experience at Lombardi and we remain impressed with the service we have received. We returned two cars and walked away with only one. We have had excellent feedback for our vehicles and the news as well. Everyone have to work together to make the transaction smooth and quick. Special thanks to Kyran, Alexe, Andres and Cathia for the attention and follow-ups! Well done Lombardi Honda! (Original) Nous sommes très heureux de notre transaction chez Lombardi. Nous avons notre Honda Passport 2020 depuis trois semaines et nous avons fait le bon choix! Il s'agissait d'une première expérience chez Lombardi et nous restons impressionner du service que nous avons reçu. Nous avons retourner deux voitures et repartie avec un seul. Nous avons eu d'excellent retour pour nos véhicules et sur la nouvelle aussi. Tout le monde ont travailler de concert pour rendre la transaction agréable et rapide. Merci particulièrement à Kyran, Alexe, Andres et Cathia pour l'attention et suivis! Bravo Lombardi Honda!

Silvia T

We had an issue with the start engine button on a 5 years old car so took an appointment, got it for the week after. Then, went to the appointment, left the car there and had to walk home. They told us that they will be giving us a call early afternoon to provide the diagnostic of the car. Didnt receive any calls so I decided to give them a call, only to be told that they havent touched the car yet because they were out of electricity for 2h. They will probably work on the car the next day. I told the lady on the phone that we needed the car the next day, i havent finish my sentence yet and the lady straight up told me to come get the car and take another appointment. Asked her if they had courtesy car and no was the answer. All I wanted was an aproximate time of when ill have the car back so I can plan the rest of my week, but they cant provide the answer and didnt event bother to try to find a solution.

Anny Nguyen

Very good experience at lombardi honda. Mr. Reda is extremely helpful and knowledgeable

Debora Renzi

(Translated) I am very happy with my experience the employees very good and very satisfied with my first experience (Original) Je suis très content de mon expérience les employés très bonne et très satisfait de ma première expérience

Mag Aldama

(Translated) A very good team. We had a little forgetfulness at the beginning (which cost me 3 weeks without a car), but they got back with a good offer. I am 100% satisfied with my purchase. Theodor did his best to find me a car to my liking. Miguel explained to me everything I still had doubts about, and Katia was the icing on the cake, kind and attentive. Thanks to this three people, I'm happy. (Original) Un trés bon équipe. On a eu un petit oublie au debut (qui m'a couté 3 semaines sans voiture), mais il se sont repris avec une bonne offre. Je suis 100% satisfaite de mon achat. Theodor a fait son mieux pour me trouver une voiture a mon goût. Miguel m'a bien expliqué tout dont j'acvait encore de doutes, et Katia c'etait la cerise sur le gateau, gentille et a l'ecoute. Merci a ce trois personnes, je suis ben contente.

Pascale Fugere

Very satisfied !

Ron Frizzle

I just returned home with my newly purchased used Honda FIT-EXL and the car is wonderful - very clean and the maintenance is impeccable. I met with one of the reps who was in charge of the "extra's" during the purchase negotiations and in charge of the contracts. They quoted me a price and terms for an extended warranty, which I accepted in their office. But today, when it came time to sign all the paperwork and accept delivery of the car, the extended warranty terms had been modified to a lesser mileage coverage. After pointing this out to them, they would not honor the original terms, saying it was their mistake. They refused to give the terms originally given to me when we discussed the extended warranty. Just to warn others who may be dealing with Lombardi, to verify and have the representatives sign what they have offered in the initial negotiations because they can change them at will. It's disappointing to know that Lombardi will not stand by their staff's agreements with clients. ADDENDUM The Lombardi Honda Team called me today (the next day) and in order to make things right, agreed to send me an amended contract honoring the original terms of the extended agreement that were discussed at our first meeting. Their representative was very pleasant and cooperative when she contacted me on behalf of the team to discuss this. I have changed my rating to 5* as all other aspects of my negotiation and contract completion were perfect. Thank you Team Lombardi for standing behind your staff's negotiations with your clients.

catania lasong

Car buying is rarely "fun", but these guys at least made it painless and (relatively) quick. No heavy sales push -- when I declined something, that was it, no further push or effort to "convince" me otherwise. Our salesman (Robert) had a calm and relaxed way about him that I liked. Car buying has definitely improved.

Cynthia M

I had a wonderful experience at this Honda dealership! A special thank you to Fabrizio Gatti for being patient and so helpful in the purchasing of our new vehicle! ????

Giuseppina Iacono

Great service and quality. Julia delivered my CR-V with knowledge and expertise and answered all my questions.

Tania Picard

(Translated) Thank you for the excellent services of Guillaume Raymond. No pressure and he took the time to answer all my questions! (Original) Merci pour l'excellent services de Guillaume Raymond. Aucune pression et il a pris le temps bien répondre à toutes mes questions !

Huynh Anh Kiet

Excellence service with Emanuelle and Katia Carbonneau. Thanks a lot 10/10

Bruna Montuori

From beginning to end, impeccable service from the staff. Katia, thank you for being so helpful and for taking the time to give me all the necessary explications about my new car. Your service was outstanding. Same thing for Jannica as well. M. Laperle , thank you so much for your kindness and above all for getting such a great deal on my new Honda !!! Bravo to the whole team.

Alexis Painchaud

(Translated) Excellent service from Jonathan, very courteous and polite. (Original) Excellent service de Jonathan, très courtois et poli.

Fernando Aguilero

Great service , they have alot of Honda there. I met with salesperson chantale very kind and helpfull . Bought a crv 2017 , i saved 2500$ compare to other place albi honda . It was worth it . Thank you

gigi Ibrahim

(Translated) Very bad experience last weekend at Honda Lombardi. I took an RV with a Mohamed salesman at 2:30 am and until 4:50 am I failed to meet him. After 1h15 of waiting, the salesman showed up in the waiting room to look for a coffee and at that moment he told us that he has 10 or 15 minutes max to finish with his customers. Once he finished his sale he went to his superior to receive the congratulations and the gazette and the laughs while we are waiting in front of the stairs, the salesman and the manager look at us and continue their gazette. Finally, after 1h50 of waiting, we decided to leave, the seller sees us leaving and did not even bother to come to see us. This dealer is not recommended, total lack of respect towards their customers (Original) Très mauvaise expérience le weekend dernier à honda Lombardi. J'ai pris un RV avec un vendeur Mohamed à 2h30 et jusqu'à 4h50 je n'ai pas réussi à le rencontrer. Après 1h15 d'attente,le vendeur s'est pointé dans la salle d'attente pour chercher un café et en ce moment là qu'il nous a dit qu'il a pour 10 ou 15 mn max pour finir avec ses clients. Une fois qu'il a fini sa vente, il est allé voir son supérieur pour recevoir les félicitations et la gazette et les rires pendant que nous sommes en attente devant les escaliers, le vendeur et le directeur nous regardent et continuent leur gazette. Enfin,après 1h50 d'attente, nous avons décidé de partir ,le vendeur nous voit partir et ne s'est même pas donné la peine de venir nous voir .Ce concessionnaire est déconseillé, manque de respect total envers leurs clients

Reason Chartier

I must admit I am not an easy buyer to deal with, which probably made things worse, the sales rep got so pushy it made both my partner and myself uncomfortable and we took our business elsewhere.

Zlatka Bulut

(Translated) Very nice experience. Mr. Zaric gave me very efficient service and made me feel very welcome. He gave me impeccable service and helped me choose my new honda. I am very satisfied with my purchase. (Original) Très belle expérience. M. Zaric m'a donné un service très efficace et m'a très bien accueilli. Il m'a donné un service impéccable et m'a aidé a choisir ma nouvelle honda. Je suis très satisfaite de mon achat.

Pedro Bojorquez

The whole place is unfriendly, very hard to talk to people, nobody answer phones

J M

I have noting against Honda brand very good cars. However, the Sales Service is straight up BS! They will try to juice you as much as possible, even though you think you're getting extras on them, you are not! When someone says the phrase, "We'll throw it in." (the car starter) You would understand that they are giving you something for free. However, according to them "in their language" it means in the end, that the customer will still be paying. When negotiating, build your car from the site with them and don't ever take their word! Especially, when they are writing it on a blank piece of paper. I suggest you bring a LAWYER! Go look at your car before signing anything with them. In my fault I didn't.. because I trusted them since it was my 3rd Honda with them. I figured being a loyal customer, they would help out. They also didn't want to match Honda Gabriel's price quote. I told the salesmen to call them, he said he would, but he never did. Which was a red flag to me, but my wife kept saying, " If we're loyal to them, they'll take care of us!"hahahahaa yea right. JOKE IS ON US! They called me on June 16, 2018. We made an appointment to pick up my car for the following week. I had asked them before hand if everything will be in order, and that my wife and my previous car payments will be stopped. Of course they said not to worry! That promise wasn't kept either! My car payment went through and now I'm still waiting for a refund to my account. Which they said you'll get it soon, and their excuse for this happening was because of the holiday a whole week before. And I'm still waiting if it will happen again with the other car. I'm also waiting for a call back since Tuesday, June 26. They are very aware of this situation, but haven't heard back from them yet. You can sense my frustration with them. I am not one to leave a bad review. I believe in respect and loyalty. And with this company those were the two things that my wife and I felt we haven't received with them. I am not expecting anything from them, as they play the roll to care. I feel the need to share my experience I had with them. This will most definitely be our last car with the Lombardi group. I will never recommend any of my friends or family. I must add that the day of the delivery they gave me a car with no caps on wheels. I figured they were in the trunk, but noting. I had to call/text the next day and explain to get them. And don't write back to me saying you been in business for more than 45 years, don't need to hear more of your BS.

filipe tremblay

(Translated) Thank you to the whole team and to Viktor for their service and professionalism during my purchasing process. What positive! (Original) Merci à toute l'équipe et à Viktor pour leur service et leur professionnalisme lors de mon processus d'achat. Que du positif !

Patrice Jacques

(Translated) I dealt with Mr. Muhamed Zaric and he was excellent. I received a good reception, he was attentive to my needs and was able to give me an offer that met them. Frankly he was beyond my expectations (Original) J'ai fait affaire avec M. Muhamed Zaric et il a été excellent. J'ai reçu un bon accueil, il était à l'écoute de mes besoins et à su me donner une offre répondant à ceux-ci. Franchement, il à été au-delà de mes attentes

Michelle Senecal

Amazing service... Before and after I purchased the car the service very good. I couldn't be happier with my 2017 Civic. I also go for all my services to this location even if I live in LaSalle ... **************************** After buying a car again in 2021 I would not recommend this location at all. The issues I had with a brand new car is not even funny.

Mayy ElHayawi

Excellent service. Mr. Munir, Ms. Debbi & Ms. Stephany make sure that their customers are fully satisfied.

Absolut Wifi

(Translated) Very good experience with Mr Youssef and his director Mr Viktor. I am very satisfied with my purchase (Original) Très bonne expérience avec Mr Youssef et son directeur Mr Viktor. Je suis très satisfait de mon achat

maxime malmedy

(Translated) I bought my first honda civic vehicle from this dealership. I put two stars instead of one because during the process before acquiring the key, I was well received, well served, they gave good service with politeness and I can say that my honda is perfect on the mechanical side. It's been about 3 years since I had the car and it was a great blow to me. Unfortunately, during our negotiations, the manager on site had promised me that I would leave with a kit of winter tires as well as another kit of summer tires. I admit: I trusted them, it was a fine day for me, I took the keys and I went to enjoy my new car and I did not check the tire kits. The time has come to change the tires. My mechanic told me that I had two sets of summer tires ... I called back a salesman who I will not name who had carefully given me his card that at the slightest problem that I could get in communication with him, so that's what I did . I was told that it was basically my problem if I did not have to check the tires ... I understand his point of view as a seller but I really did not like this call and I had to invest in a new winter tire kit. It is a shame to have received such a response when in principle it was their duty as concessionaire to verify that everything was correct. I love honda but I believe in the future I will try my luck at another honda dealership. Good service but I didn't like it to end on that note. If it can help it is with pleasure that I share my experience at honda. Thank you. (Original) Jai acheté mon premier vehicule honda civic a ce concessionnaire. Je mets deux etoiles au lieu de une car durant le processus avant l'acquisition de la clé, jai été bien acceuilli, bien servi,ils mont donné un bon service avec politesse et je peu dire que ma honda est parfaite côté mécanique. Cela fait 3 ans environ que jai eu l'auto et sa été un bon coup pour moi. Malheureusement,durant nos negociations,le directeur sur place mavais promis que je partirai avec un kit de pneus d'hiver ainsi quun autre kit de pneus d'été. J'avoue: je leur fesait confiance,cetais un beau jour pour moi,jai pris les clés et je suis aller profiter de ma nouvelle voiture et je nai pas verifier les kit de pneus. Rendu venu le temps de faire les changement de pneus. Mon mecanicien ma dit que javais deux kit de pneus d'été.... jai rappeller un vendeur que je nommerai pas qui mavais soigneusememt donné sa carte que au moindre problèmes que je pouvais rentrer en communication avec lui,alors cest se que jai fait. Je me suis fait dire que cetais mon probleme en gros si je navais pas verifier les pneus... je comprend son point de vu de vendeur mais je n'ai vraiment pas aimé cette appel et jai été dans l'obligation d'investir dans un nouveau kit de pneus d'hiver. Cest domage davoir recu une tel reponse alors que en principe cetais leur devoir de concessionaire de verifier que tout etais correct. J'adore honda mais je croit que a l'avenir je vais tenter ma chance dans un autre concessionaire honda. Bon service mais jai pas aimé que sa finisse sur cette note. Si sa peut aidé cest avec plaisir que je partage mon experience chez honda. Merci.

Andrew B

Great dealership with great service . Staff very attentive to detail.

Rémi D. Sénéchal

(Translated) Very poor service for the maintenance of my vehicle. Very expensive and ambiguous. I asked for the wash prices, I was told I was going to be reminded of what was not done. I had to call twice to speak to someone only to be told they had washed without my consent. A wash that's going to cost me $ 140 ... Anytime I do business with them I feel like I'm being fooled. This is definitely the last time I rented a Honda from this dealership. (Original) Très mauvais service pour l’entretien de mon véhicule. Très cher et ambigu. J’ai demandé les prix de lavage, on m’a dit qu’on allait me rappeler ce qui n’a pas été fais. J’ai dû appeler 2 fois pour parler à quelqu’un pour finalement me faire dire qu’ils avaient procédé au lavage sans mon consentement. Un lavage qui va me couter 140$...À toute les fois que je fais affaire avec eux j’ai l’impression de me faire avoir. C’est définitivement la dernière fois que je loue un honda dans ce concessionnaire.

C M (Kev)

I had to express my extreme gratitude to Jim Charles! Very efficient and amazing customer service! He was super helpful and taught me things about my car and gave me tips concerning my wipers! Thanks for the service.

Sabrina Di Nitto

Excellent customer service!

Alex Todaro

Nice showroom, the sales rep is very compréhensive and easy to talk, good prices, excellent service from a to z. I recommend this place. Very happy with my new ride!

homolg71 last

Great service from the staff , love my used Honda Civic .

Jimmy Lee

Amazing help and service by the whole team! Thanks to Andre, Alexe and Katia!!!

Yves Lambert

(Translated) I bought my fifth Honda. The latter, a Honda Ridgeline at Honda Lombardi. A young and dynamic team. Thank you to the people at the reception for their smiles. Thanks to Stédson Ulysse, sales representative for his kindness and courtesy. Thank you to Nancy Huppé, financial director for her efficiency in the simplicity of the friendly transaction and a special thank you to Hassan Sammy Bouzid, general manager of sales for his listening and his attitude, a priority, to give satisfaction to the customers. A transaction, with good communication, with respect and with honesty. (Original) J'ai fait l'acquisition de mon cinquième Honda. Ce dernier, un Honda Ridgeline chez Honda Lombardi. Une équipe jeune et dynamique. Merci aux gens à l'accueil pour leurs sourires. Merci à Stédson Ulysse, représentant des ventes pour sa gentillesse et sa courtoisie. Merci à Nancy Huppé, directrice financières pour son efficacité dans la simplicité de la transaction amicale et un merci spécial à Hassan Sammy Bouzid, directeur général des ventes pour son écoute et son attitude, une priorité, à donner satisfaction aux clients. Une transaction , avec une bonne communication, dans le respect et avec honnêteté.

Gio Signore

Great price ! Great service ! Thanks to Robert THeodosiuo .

pietro7537

Merci Danielle philippe Julia we received a very good service from them

Ara Laleyan

Great place to buy a car and great staff

Bruno Paré

(Translated) More than 30 minutes to get the line for an appointment. When I got the line the lady who answered was very condescending when I told her I was going to get my vehicle registration and then put myself back on hold. I'll go and give my money somewhere else. (Original) Plus de 30 minutes pour avoir la ligne pour un rendez-vous. Quand j’ai réussi à avoir la ligne la dame qui a répondu avait un ton très condescendant lorsque je lui ai dit que j’allais chercher mon enregistrement de véhicule pour ensuite me remettre en attente. Je vais aller donner mon argent ailleurs.

Lance G

Very unpleasant visit. Prior to my arrival, I called in to see if I can test drive an Accord, to which they said yes, but the salesman wouldn't even let me test drive the car without first agreeing to buy it. I don't know if he's that desperate to sell, but that was very off putting. Turns out the car was already sold too. Call ahead and clarify your intentions with them, maybe only then can they help you.

Matt Basker

Great service , enjoyed the team and got no pressure compared to other dealers . Great job ????

stephanie Santos

A huge thank you to Lombardi, they offer amazing prices, I got an awesome deal for my 4x4!! I would like to thank Habib, Zakiya and Katia for their professional and fantastic service, it was well appreciated. Once again thank-you!!!

babak1344

Long but friendly good service

Antonio Farias

Got a great service like usual ????

amine iden

VERY GOOD SERVICE WITH VERONIQUE !!!!!

Shaun Wedick

Theodor Chritea most unprofessional pushy salesman i ever met will twist your words will refuse to talk about number and will try to sell the most expensive car out there to you without really checking what you want hes more of a scammer then a salesperson ended up trying to sell me a accidented Will definitely ever put foot there again

Pete Barbeau

(Translated) Courteous and dynamic service, frankly every time I have an appointment with Lombardi the service is impeccable. If I have questions, they are patient and make sure to meet my needs without …

Matthew Santini

Amazing experience!! Thank you to Mr. Theodore Cristea and Joe Casanova for all their hard work on delivery the car in a timely manner and the respect shown throughout the process! Would highly recommend Lombardi

Carol Farge

Just leased our second civic here!

Franck Ventura

Excellent service from all the staff. Specially Noemi (seller clerk) Michelle ( financial advisor) and Kathya ( delivery lady) all were too kind and answered my questions without a problem.

Alyssa Diep

We bought our new Honda CRV at Lombardi Honda last week. We are very satisfied with the service and the advice provided by Mr. Alain Bouchard (sales rep). He is polite, professional and did not try to push us in buying anything whatsoever. Anyone who needs a Honda, come see him.

Joseph Fraschetti

Attempt 1: Called to make an appointment for a recall on a vehicle, was put on hold for half an hour. Attempt 2: Used the online service to make an appointment, no response Attempt 3: A live representative was clearly confused with the whole customer service thing, evidently did not want business.

Michael Lee

Been with Lombardi for over 10+ years and just leased a new Odyssey EX 2020 (making this the 4th car with Lombardi). Always satisfied with their friendly smile, understanding and taking care of our needs, recognition of loyal customers. Thank you Danielle, Miguel, Julia and all Lombardi team. Would recommend you to friends interested in Honda.

Kevin Haines

Clearly lying about costs, total prices did not match charges and taxes as they were described.

Carlo Biello

Went to the dealer to pick up my wife's new car and got the chance to meet Cynthia Filion. An amazing representative, very professional and knowledgeable.

George Berthiaume

They ask you for 500 deposit then I decided not to get honda got kia Optima instead and I'm still waiting for my deposit. I called them the manager will call you been 2 days no call back dont leave a despoit been 3 weeks and I'm still waiting

john zambito

Fast & great service

Jose rodrigo Vidal

Very nicw aervice

Jean O

(Translated) Very good service and very good product and satisfied. The Honda help link helps a lot to get ahead of the options offered in the vehicle. Thank you Theodor C. (Original) Très bon service et très bon produit et satisfait. Le lien Honda help aide beaucoup à prendre de l'avance sur les options offertes dans le véhicule. Merci Theodor C.

sal costanzo

Excellent service received from the Lombardi team... special thank you to Chantal, AudreyAnne and Julia.

Mirella Filippelli

Great service and friendly staff!

Cornetta Mascoll

Great service.

Greg Millen

Excellent customer service. Bought my Honda Fit 2015 , did multiple dealers and found the best service...and price. Thanks to Daby , she took care of me. Great Team . Thank-You , Gregory.

Jessica Campanelli

A big thank you to Silvio at the body shop. Service was friendly and professional and the repairs were meticulously carried out.

Eqwa Plum

Great service and understanding . Amazing choice found a beautiful used car !!! Love it

francoisx paq

good service

Alessandro Borioni

I had an issue with their customer service a few weeks ago. They contact me and took the time to listen and resolve it. I appreciate the call. Thank you.

Dominic Du Bois

Review is pending car servicing

Rosa Muciarone

Superb experience at this place. Ive been referred by a friend that always buys is Honda at Lombardi Honda. I am impressed customer service is there priority. I USE TO BUY AT A DEALER NEARBY , AND NOW I BECOME A LOMBARDI HONDA CUSTOMER. Try this place you will see !!! Love my experience really !!!

Bruno Zappavigna

I recently purchased a Honda Civic Hatchback from Lombardi Honda. Although buying a new car can sometimes be like a visit to the dentist, this was a surprisingly pleasant experience. From first contact at the reception desk, to the inevitable negotiation with the sales staff, then through the financial transaction and finally a few days later to delivery, everything was handled by the team at Lombardi Honda in a very welcoming, knowledgably, relaxed and professional manner. Very impressive!

trevor philps

Terrible customer service not friendly at all

Donna Wilkinson

Pleasant to deal with Finance Person Krystelle Gerber. She provided quick responses to emails, very helpful. Very impressed with Julia Paul, Coordinator of Delivery for our Honda Odyssey Van. She was very helpful as a liaison with the Service Department when we checked over our new vehicle and had questions. She also was very patient and knowledgeable explaining how the car operated and explaining the electronic programmable options. We are very satisfied with the service we have received at Lombardi Honda. Thank you!

bruce lee

Does not honor warranties I bought a CRV in 2019 with winter tires. I noticed that the sidewalls were ripped. This is covered under BF Goodrich warranty. They told me there was no warranty because I didn't purchase an extra one with the car. Lie! I called BF Goodrich and they told me to bring it in to where I got the tires. I finally spoke to Grace. She was the only one who was honest with me. She told me to bring it in and they would take care of it. Unfortunately, she was not working when I went and I got the runaround again. And, they sent me to Touchette in Verdun to resolve it. So, don't buy cars there because the after sales service is garbage.

Himmet Geris

I especially want to thank for the service of Mr.Fabrizio. He makes things get easier and comfortable for the customers. At least, it was like that in my case.

Rosa Yalline

(Translated) Amazing service! Excellent communication with the staff and Alex my advisor. I refer this place, I made three seats and it was my best shopping experience since buying cars. Wow .... thank you (Original) Service incroyable ! Excellente communication avec le staff et Alex ma conseillère. Je réfère cette endroit , j'Ai fait trois places et ce fus ma meilleures experience d'achat depuis que j'achète des voiture. Wow.... Merci

Healos1

(Translated) Bad service from A to Z. Make you disrespected. Seller does not prepare their file causing a significant loss of time. He asks me to come back because their file was not ready. No apologies from them for their mistakes. I do not recommend this dealer. (Original) Mauvais service de A à Z. Rendez vous pas respecté. Vendeur ne prépare pas leur dossier causant une perte de temps importante. Il me demande de revenir car leur dossier n’étais pas prêt. Aucune excuse de leur part suite à leur erreurs. Je vous déconseille ce concessionaire.

Sylvie Guimond

I received an amazing service. All my futurs vehicule will come of Lombardi Honda. Thank You.

peter f

Excellent service! Thanks to the great team Chantal Michelle and Julia!

googlespiesonyou Yts

watch out with Honda models carrying TAKATA airbags, lots of serious problems with those airbags. Also, DO NOT even think on getting on a Civic Si, they come with all kinds of problems and most of all, and one that Honda shows no resposibility for and have not yet found a solution for, is an everlasting noise and problems with the rear suspension system. First time I go Honda and first time I go wrong. Will look at Subaru in the future instead, I also heard they have an outstanding post sale service.

Donovan Oliveira

Had a horrible experience here. The salesman I met wasn't very eager to help, but did answer all my questions accordingly. However, the real issue encountered was with the Sales Manager. To say the least, he was completely rude and very pushy. He tried twisting my words at nearly every response, and tried really hard to push me into a sale. I tried to maintain respect in the conversation but was told to leave if I wouldn't buy the car today. Yep, he literally said "goodbye" when I was hesitant to make the purchase on the spot. I left and will never return. Another dealership ended up getting my business for a similar vehicle. I would not recommend shopping here.

Mina Trigatti

Just got my car repaired at Honda Lombardi & want to specifically thank Jim Charles once again for his exceptional customer service. He is always efficient, knowledgeable and proactive. Thank you Jim! Honda Lombardi is lucky to have you!

dinesh sharma

Great service and staff is very friendly

anna munari

AMAZING SERVICE A++++++++++++++++ WONDERFUL STAFF, KATERINA IS OUTSTANDING !!!! THANK YOU EVERYONE AT LOMBARDI HONDA.

Karyne Aerts

This dealer is Wooww!! Very big and handsome. I was welcoming by an excellent team and my service with the seller was exceptional. I did not want to leave. An affordable price, reliability and good resale value was important for me and Honda got results near the top for all three! For me is the best place I never go!

Giovanna Porato

The experience was amazing. It was my first time purchasing a car at Lombardi Honda and I was impressed with Fred, Julia's and Daby's professionalism. Their knowledge and passion are transmitted through their work. It was impeccable. They were very kind and patient with me. The whole staff was courteous as soon as you walked in. I would recommend this dealership to anyone who is looking for a new HONDA vehicle. Thank you very much. I love my HONDA CIVIC LX 4D 2018. Thank you Julia, Fred and Daby. Honda is very lucky to have people who are passionate, professional, patient, kind and understanding as yourselves.

Chris Marachian

Thank you Chantal St-Jean and the team at Lombardi Honda. I purchased my dream car and they where very professional and transparent. Thank you

foufou

(Translated) Super good service from JONATHAN and we felt at home Thank you I recommend JONATHAN ???? (Original) Super bon service de JONATHAN et nous avons senti comme chez nous Merci je vous recommend JONATHAN????

Harvey Suzanne

Great price , great service . Super big honda . I really like the new image . Got my first Honda Accord from Lombardi in 2002!

Patricia G

This is my 3rd shopping experience with Lombardi... 1 civic and 2 CRVs. The whole staff is courteous and knowledgeable, as well as the service team. I would recommend Lomardi Honda over other dealers HANDS DOWN! Bravo!

Sara Larivière

(Translated) I made a transfer of the lease a few weeks ago and the service was very efficient, little waiting time, the documents were well explained. it was very busy so it's the sales manager who is busy with my file. Even though it was busy, I did not feel rushed. we do not miss it when our experience is not positive, but I think it's important to emphasize it when it is. Thank you! (Original) j'ai fait un transferts de bail il y a quelques semaines et le service à été très efficace, peu de temps d'attente, les documents nous ont bien été expliqués. c'était très achalandé donc c'est le Directeur des ventes qui c'est occupé de mon dossier. Même si c'était occupé, je ne me suis pas senti bousculer. on manque pas de le dire quand notre expérience n'est pas positive mais je crois que c'est important de le souligner lorsque ce l'est. Merci!

stephani ianouk

Great customer experience , the salesman was amazing , first experience at lombardi but not last.

Peiwen Gao

Julia has very good explanation

Vic l

Homda lombardi has the best customer service. I am very happy of my purchase, the staff is very knowlegable, professional and patiente. I really enjoyed my experience. I would recommend it to everyone 110%!

Justin Tousignant

Excellent service Mr Yassine. Best service ever !!

MIKE ARTUZZO

Great service by Lombardi Honda I used to go at Excel Honda and had some situation. Friend of mine referred be at Lombardi and wow . This place is amazing , customer oriented and friendly. I know where I will buy and service my car . Regards

MAIDA B.

My new vehicle was explained by Julia which was professional

Cristina Nardelli

Julia was an amazing teacher and a great help in understanding what she explained to us she was the best

Andrei B

Impressed with their after sales service : - no waiting upon arrival, despite the snow storm - addressed my concerns about the existing paint chips - because of this, they even washed my car - for free ! Many thanks especially to Karl W., who helped me out during the process and answered promptly every single question that I had !

sam dela

(Translated) Be careful if you buy parts from this dealer. the dealer will charge you an increase of between 10% and 100% of the MSRP. Say I was going to buy a new vehicle from them. Never again. The Parts Director was contacted as requested in his response and provided the references of parts sold at a higher price than the MSRP. He had to call me back after checking. No more reminders ... So my opinion remains valid. (Original) Attention si vous achetez des pièces a ce concessionnaire. le concessionnaire va vous appliquer une augmentation entre 10 et 100% du PDSF. Dire que j'allais acheter un nouveau véhicule chez eux. plus jamais. Le Directeur pièces a été contacte tel que demande dans sa réponse et transmis les references des pièces vendues plus cher que le PDSF. Il devait me rappeler après vérification. Plus de rappel... Donc mon avis reste valide.

Roxane Lazarre

(Translated) Excellent service and very happy with my purchase! BIG THANKS to Mr. Stedson Ulysse ???? for his services and support throughout this process !!! I couldn't ask for better???????? (Original) Excellent service et très heureuse de mon achat! GRAND MERCI à Mr. Stedson Ulysse ???? pour ses services et l’accompagnement tout au long de ce processus!!! Je ne pouvais demander mieux????????

Eric Leon

I bought my first car at Lombardi. The price and service was decent, however I had a problem with my car after only two months. I went back for repair, and their service center was really bad.There was no one who actually knew how to repair my car and they were randomly changing parts hoping the car would get fixed. I ended up having to pay around 2000$ for their "work" and parts that were replaced in order to retrieve my car with the same issues I left it there in the first place. I am really disappointed that a Honda specialist was not able to find a solution for my new Honda car. For around 400$ a garage near my place was able to fix my issue in a single day.

Saul Aronovitch

My old car (not Honda) died on me a few weeks ago and I was in need of a new car. I trust Honda and so it was clear to visit a great dealer with an excellent team. Sofia, Julia & Alexe helped me get back on the road quickly. Their professionalism and courtesy made me feel at ease, especially with the distancing rules in place. I got all I asked for, and more. Thank you Honda Lombardi ????

Andre LOFANO

My experience was not good, sorry. I bought elsewhere.

Leo Lapola

Enjoyed my experience at this place . The choices of car is pretty interesting . I think it’s the biggest Honda store in montreal or Quebec anyways give it a try lots of inventory on multiples floors . I bought an electric car clarity . Thank you to guy and J- Philipe .????

corbier26

good start but got a bit pushy in the end, commercial tricks i hate... but i guess everywhere is the same

Guillaume

(Translated) A big thank you to Chantal for her kindness and kindness. She was able to advise us and we chose a vehicle with which we are now very satisfied. Chantal also spent time explaining the main features of the vehicle to us, which is very appreciable. We were also very well received by Marianne from the finance department, who guided us during the vehicle acquisition process. A big thank you to her for her availability and kindness. (Original) Un grand merci à Chantal pour sa gentillesse et sa bienveillance. Elle a su nous conseiller et nous avons fait le choix d'un véhicule dont nous sommes aujourd'hui très satisfaits. Chantal a aussi passé du temps à nous expliquer les fonctionnalités principales du véhicule, ce qui est très appréciable. Nous avons également été très bien reçus par Marianne du service finance, qui nous a aiguillés durant le processus d'acquisition du véhicule. Un grand merci à elle pour sa disponibilité et son amabilité.

dulce mercado

We spent about an hour with Robert Teodossiou. He showed us the new CRV. We had a great test drive. Good experience. Would definitely recommend and plan on going there first for our next car.

Juan Aramis

I had the pleasure to meet Bao Huynh and Stedson Ulysse when buying my new car. They are really nice and professionals before and after selling, they are always ready to help and make you feel important for them. I met Kevin too, the Sales Manager, he was always there to help and assist. Then when the paperwork started, I met Nancy, the Financial Manager, she was really nice, always open to answer any question and help. There is a great team there. Congratulations..!!! Happy to be one of your clients guys.

Iris Delorme

(Translated) Disappointing .. I just realized that on my contract, they charged me with the tires and the protective mats although it was supposed to be free ...... this was the 2nd car that I 'buy there and it will be the last. …

Justin P

I have always had really good service here, but I was pretty frustrated with the service I got from Chantal. She called me to purchase back my car and offer me a new one, but was late to the first appointment and wanted to charge me more …

Cassandra musicaddict

Karl gave me great service and offered more help than i needed thank you so much

Joanie Beaudoin

(Translated) I contacted a person to make an appointment to have the rear case of my 2016 CRV repaired. The door opens intermittently. Having a family of 5 we need to make the repairs quickly. She offers me an appointment at the …

Ahmad Saleh

Hi, I bought my new Honda Civic from Lombardi. It was an amazingly beautiful experience, the car the price and particularly the service was extraordinary. I want especially to mention Julian (the salesman who sold me the car). A person of high standard of professionalism, good demeanor. He is amazingly kind and beloved. Not to mention the very kind and sincerely helpful Julia. Really kind and friendly. I felt like she is selling a car for one of her family member. This unique. Thanks Julian! Thanks Julia!

Tony Antonacci

(Translated) Satisfaction and professional service from my purchase until the delivery of my new 3 iem CRV Touring last week. Customer since 1991 and my 6 iem Honda obviously all at Lombardi !!! Thank you to all the team, always smiling and competent. (Original) Satisfaction et service professionnel lors de mon achat jusqu’à la livraison de mon 3 iem CRV Touring neuf la semaine dernière. Client depuis 1991 et ma 6 iem Honda évidemment tous chez Lombardi!!! Merci à toutes l’équipe , toujours souriante et compétentes.

Scan Paul

I Would like to Thanks Jim Charles for the exceptional Service! Very Professional

Carvalho Antonio

Great experience at this dealer , bought my new hinda accord . They have a great choice of cars , I was impressed one of the biggest Hong dealer that I have visited . It’s my third Honda , first time at this place . I leave in laval and was refers to lombardi by family . Until now my experience has been 5 stars !

Miguel Martinez

(Translated) Reminder for inflatable cousin, I left my car all day and they did nothing .. appointment made with promise of free oil change promised on another date which was canceled for lack of personnel due to covid- 19, they had to call me back for another meeting .... but when? I've been waiting for a month .... I know they don't make any money with me .... that's why the service so bad. 11.26.2020 The management of this dealership has left me a message to contact me by email and help me. I wrote to them by email as requested and 2 weeks went by without news ... to be continued .... we are May 25, 2021 and no follow-up or service call following the failures .... wish good luck. (Original) Rappel pour cousin gonflable, j'ai laissé mon auto toute la journée et ils ont rien fait .. rendez vous pris avec promesse de changement d'huile gratis promis à une autre date qui a été cancellé pour manque de personnel dû à la covid-19, ils devaient me rappeler pour un autre rendez-vous.... mais quand ? Cela ça fait un mois que j'attends.... Je sais qu'il ne font pas d'argent avec moi .... voilà pourquoi le très mauvais service. 26.11.2020 La direction de ce concessionnaire m'a laisser un message pour faire contact par courriel et m'aider. J'ai leur ai écrit par courriel tel que demandé et 2 semaines ce sont passées sans nouvelles ... à suivre....nous sommes le 25 mai 2021 et aucun suivi ou appel de service suite aux ratés.... je leurs souhaite bonne chance.

Yadgine Joseph Baptiste

(Translated) I had excellent service with the sales consultant Chantal St-Jean. Thank you very much for purchasing our vehicle ???? (Original) J'ai eu un excellent service avec la conseillère en vente Chantal St-Jean.. Merci beaucoup pour l'achat de notre véhicule ????

Marco

Excellent service from Cynthia Filion, delivery was on time and all information was given to me about vehicle and Emilie Gauvin

chi wei Hsieh

Katia is great!!!!

Frederick Stephenson

Experience with Lombardi was a very good experience , the customer service was excellent the staff was great Marc ionov was mi sales representative he is a very nice he gave me a excellent service and also katia gave a great service she was very friendly and clear in her exploration she did a very good delivery of my car thanks Lombardi and your staff ????????

Bojana Bulut

I had an amazing experience picking my new car with the help of Muhamed Zaric. He was a true gentleman and a scholar; a man that knows a lot about his domain. Couldn't recommend him enough. My experience out of 10... a hundred. ????

S.F Lee

Thank you for my brand new vehicle. Thanks to Maguel Robert and Katia.

Mathieu Gravel

Just bought a Pilot for my wife, everything was perfect from sales to pickup. Services was great, this place is huge and amazing. I recommend that Honda dealer without hesitation. Thanks.

Emma Roma

The best deal i found for honda is here . The team is incredible. Love my honda.

Math Raymond

(Translated) Great service thank you to Guillaume for his service and advice (Original) Super service merci a Guillaume pour son service et ses conseilles

Malcolm De Souza

I have been buying and servicing my cars at Lombardi Honda since 1993. I have shopped around and occasion tried others for service. No where else compares to the high level of customer service, care and competitive prices over all the years. they go above and beyond, time and time again. I have recommended this dealership to friends, family and colleagues and all have said the same, whether it has been in their experience buying or servicing their Honda. The best Honda dealership in Quebec and the reason I have been loyal to the HONDA brand.

Carmela De Marco

Went to Honda Lombardi because I had a flat tire and Jim Charles Gave me excellent service

Kevin J.

(Translated) I went there for the first time, and sincerely expected more. At the start, I was not explained the different prices that were offered to me. Subsequently, we call the director who comes with an aggressive tone to sell and considers me not serious. Thereafter, test drive which lasts 2min (a street corner). Honestly, with a more courteous and attentive service, maybe I would think of signing my contract with you. I find myself looking at other dealers. (Original) Je suis allé là pour la première fois, et sincèrement je m'attendais à mieux. Au départ, on ne m'explique pas les différents prix qui m'ont été proposés. Par la suite, on fait appeler le directeur qui vient avec un ton agressif pour vendre et me considère comme pas serieux. Par la suite, essai routier qui dure 2min (un coin de rue). Honnêtement, avec un service plus courtois et attentionné, peut-être que j'aurais penser à signer mon contrat avec vous. Je me retrouve à regarder chez d'autres concessionnaires.

Alana Roarke

I went to Lombardi yesterday morning without an appointment because one of my tires seemed to have a slow leak. I had previously had that tire "fixed" by a neighborhood garage but it still seemed to be slowly getting softer. I was taken care of and left 90 minutes later with a repaired tire (they found a nail in it!) and no charge . . . seems it was covered by my warranty. Kudos to Lombardi and to Jim Charles, service adviser.

Désirée Monette

If you want a perfect and honest service, make sure you ask for Helene Major, she was a big help and answered all my question and was extremely patient with me ! If you’re looking for a used car she’s your girl !

Johanne Picard

(Translated) Well done to the entire Lombardi Honda team! Impeccable service in every way. Special thanks to Councilor Stedson who did an exceptional job! I highly recommend it to you. Thanks also to the finance department. (Original) Bravo à toute l’équipe Lombardi Honda! Service impeccable en tous points. Un merci particulier au conseiller Stedson qui a fait un travail exceptionnel! Je vous le recommande fortement. Merci également au département des finances.

Daniel Doherty

Very friendly staff, very helpful, not aggressive. Special thanks to Habib, Krystelle Gerber and Julia Paul. Julia was very patient explaining the car how-to's, from starting it, to changing gears and programming the electronic options. I also want to thank the car salesman who took us for our test drive.

brandon littler

Bought an Is350 from lexus today. The whole team is an expert in what they do. Their service is well over 5 stars. Bao was my salesman and he was a very straight foward and honest youngman. The sales supervisor was also a very honest and understanable person. Overall it was a solid experience and i recommend this place to anyone who needs a new or used car!

Kim Pham

Amazing experience with the staffs. They are very helpful.

John Adamou

A big thank you to Gustavo Castro, service was excellent, very knowledgeable and had my car fixed worry-free.

Fred Freshbon

A HUGE thank you to Lombardi Honda team ! Everybody is devoted to serve in the best way possible ! The dealership is AMAZING since the renovations ! I’m a longtime customer at Lombardi, I always enjoyed the experience, but now, it’s even more enjoyable!

Teresa Izzo

This is the 2nd car we buy from them and we loved their service. Thank you!

Elen Monica Parashivescu

(Translated) I was served by Mr Youssef. Excellent experience, very helpful and honest. I advise you to ask if you are looking for a vehicle at Lombardi. (Original) J'ai été servis par Mr Youssef. Excellente expérience, très serviable et honnête. Je vous conseille de le demander si vous chercher un véhicule chez Lombardi.

Tito Camacho

Julia was very kind and helped me with all the car inquires. Happy to have gotten the car with them.

Jennifer Blanchard

Excellent service

Emon Uddin

Nice and good behaviour.

Jay Qc

Top

david couture-hacquin

(Translated) Always great service at Chez Lombardi. The service employees are super competent, they have been there for a long time, it is the proof that they know their business and that they are treated well! I have 2 vehicles …

Wendy Jeanniton

Veronique Therrien is amazing. Great customer service, very humble and down to earth! My car had a problem with the heater and she knew exactly what it was right off the back! She admitted that she had the same issue and fixed it here! She took good care of me, it is reassuring! Thank you for the service! Wendy

Dino Standjofski

Just got 4th Accord from Lombardi..from Tony...to Joe, and all the staff Excellent experience!! Thanks again guys!

Keren Lourdia

I’m satisfied about the service I received by the salesman Stedson. He was really professional and he made sure that I got everything I asked for. My experience overall at Honda Lombardi was Good. Except for the financial director Alexe who wasn’t professional at all. It seemed like she was always in a hurry everytime we had an interaction. Also she wouldn’t return the calls after you leave a message.

Dexter Lamothe

(Translated) Great experience at Lombardi Honda. The sales team has been fantastic. I had a good experience also serving with Gustavo who took great care of me. (Original) Super belle experience chez Lombardi Honda . L'équipe des ventes a été fantastiques. J'ai eu un bonne expérience aussi au service avec Gustavo qui ces super bien occuper de moi.

Rosina Lapolla

I would give the sales person Robert Theodossiou a 10/10, very polite and helpful my husband and I wanted a Honda civic. Robert was able to provide us with the best info and the best advice. He was very comprehensive that we had a budget to not go over.. On the other side, we finally baught the civic thanks the Robert, but when It came to do a follow back TODAY to know if all the info was given to the person who did the application Daby, No call back was given and we actually drove to Honda to know if the info was arrived and given correctly( specimen cheque and slip de paye) and no one was there to help and confirm the info. Not happy with the service after sales...

Bakebanga Banduenga

(Translated) Super good customer service and it starts from the doorstep of the dealership entrance. The secretaries are lovely, the advisors are attentive to our needs and the manager Samy and brilliant he treats us like part of the Lombardi Honda family. I recommend this dealer !!! (Original) Un Super bon service à la clientèle et cela commence depuis le seuil de l'entrée du concessionnaire. Les secrétaires sont adorables, les conseillers soucieux de nos besoins et le directeur Samy et génial il nous traite comme des membres de la famille Lombardi Honda. Je recommande ce concessionnaire !!!

Maude Sauriol

(Translated) Thank you Jonathan for your pleasant service and very good coffee✨☕️ (Original) Merci Jonathan pour votre service agréable et très bon café✨☕️

Damas Gracia

(Translated) Thanks to Chatal and Alex for your good service and help. I recommend to everyone! (Original) Merci à Chatal et Alex pour votre bon service et votre aide. Je recommande a tous!

Daritz Angel semma

(Translated) Stedson best seller I know in Montreal ... impeccable service ???????????? (Original) Stedson meilleur vendeur que je connais a Montréal... service impeccable ????????????

Hooda Baresse

Great experience at this dealer. I end up buying a Civic Lx . More choices and better price for my trade in. Thank You

Tina Dixon

I love my new HRV! Great service, everyone was very helpful and answered all my questions...Thank you!

Mister Ace

(Translated) I was served by one of the best vendors on site Ulysses Stedson. Impeccable service and flawless reliability. I recommend it to everyone who is looking for a good vehicle at a good price to have guaranteed professional service. (Original) J'ai été servis par un des meilleurs vendeurs sur place Ulysse Stedson. Un service impeccable et d'une fiabilité sans reproche. Je le conseil à tout le monde qui cherche un bon véhicule à bon prix pour avoir un service professionnel garanti.

François Forget

(Translated) Very happy with my recent rental experience at Lombardi Honda, which I discovered by chance. The welcome was warm, the discussions sincere and clear, and the transaction fast and extremely efficient. Special thanks to Théodor Cristea and Élyana Lemieux. (Original) Très heureux de mon expérience récente de location chez Lombardi Honda, que j'ai découvert par hasard. L'accueil a été chaleureux, les échanges sincères et limpides, et la transaction rapide et drôlement efficace. Un merci spécial à Théodor Cristea et Élyana Lemieux.

Sabrina D'Amico

Another happy customer! Huge thank you to Danielle Lalonde for your professionalism and courtesy. We also had the privilege of taking a picture with Mr Lombardi.

marc dufour

Second car bought from them and still best service I've gotten from amy dealership. All departments do a fine job and the quality of there service is amazing .

Benyamin Karimi

I had a great experience with Lombardi Honda. I strongly recommend them to someone who is going to buy a car.

Michael Kite

We were visiting Montreal on vacation and had a problem with our Honda Pilot. We showed up at Lombardi and they fit us in almost immediately. They promptly diagnosed the problem and fixed it quickly for about $40! Fantastic experience!

Giulia Lolobrigita

Great experience from this dealership . Bought my second Honda at lombardi . Friendly and knowledgeable I would describe this place . Thank you to Yves la perle and David. I love my Honda , they are the best cars ???? on the market . Best regards , Giulia

RENE RIVARD

(Translated) Lots of choice, pretty much the most dealer I have visited in town. I bought my 2019 Civic, I found the most choice and a competitive offer. The place for a Honda in Montreal in any case I was impressed. (Original) Beaucoup de choix , pas mal le plus concessionnaire que j'ai visitez en ville . J'ai fait l'achat de ma Civic 2019 , j'ai trouver le plus de choix et une offre competitive. La place pour une Honda a Montréal en tout les cas j'ai été impresioner.

Tony Stark

Great customer and knowledge of the product for my Honda ! Thank you Gustavo at service dept !

da be

I purchased my honda crv at lombardi! Wow simply amazing staff and service is A+++! I was super happy of mr R. D'Ambrosio advice and guidance to help me choose the perfect vehicle for my personal purpose and my work in fact i was so pleased that i even leased my commercial silverado pick up trough their lombardi leasing plan! Great one place, one stop, one great and personalized service! Davide Bennati D.B. Inc.

Andrei Kostunin

Needed to remove a scratch on my Accord - Andre Dubois did some fantastic job. Great service also, thank you Veronique Therrien. Many thanks to Robert for helping me and proving that at Lombardi Honda they really care about their clients.

Fabien Lucien

Just bought an 15 Honda accord at this dealer. It was a great experience dealing with Honda Lombardi, thanks Julia and Marc-Andre!

Nora Doramajian

I am extremely pleased and satisfied with my experience at Lombardi Honda while purchasing my new vehicule. Special thank you to our salesman Zach who met all my demands on our second visit prior to purchasing and never once did he make me or my husband feel pressured despite my undecisiveness. And also a special thank you to Julia who took her time to explain every detail of my new car. Constantly asking if I understood properly and I had any questions prior to moving on with the next detail of my car. Furthermore, knowing that I was so nervous to drive my new car, she even escorted and directed me to the exit and insured I was ready to start my new adventures in my brand new Honda. Additionally, I would like to add that the receptionist was very kind and pleasant. Lastly, now that I will be returning to Honda Lombardi for servicing, I did get a little taste of their waiting area while waiting to pick up my car. I found it to be spacious, bright, clean and really enjoyed my french vanilla and water a volonte while resting on sofas that I found to be quite comfortable. It is without hesitation that I would definitely recommend Lombardi Honda... even their logo printed into the back of my car is stunningly done and not an eye sore like many other dealerships :)

Narendra Subramanian

I had a poor to terrible experience with a salesman here, one Yohan Lussier. I had identified four Civics and wanted to talk about their relative advantages. He kept asking why I didn't want to buy a car that very day although I kept indicating that I would need more time before I could make such a commitment. He wouldn't let me test drive the one I felt best suited me. He said one can only test drive a vehicle only once one has made a decision to buy the car! After this, it turned out that one of the cars we talked about hadn't even arrived from the mechanic and so couldn't be viewed. This was unlike my experience with all other dealers. Quite unlike the politeness with which Quebec salespeople usually treat one. Based on this, I decided I wouldn't buy a car at this dealer. I'd advice people interested in Hondas to approach a different salesman or dealer.

Yi SHi

Best services I've ever had. I got a used car CRV working perfectly and great price.They are friendly to figure out if you have any problem. Huge thanks for Johnny who is professional and enthusiasti. Highly recommend!!

Frank Lijoi

To buy new or use car and SUV it's the place to go

Ralph Corrielus

Got the best experience with Stedson Ullyse over there, treated my need with respect and make sure I was valued and got exactly what needed and that fit my situation as well, would recommend 10/10! Real human experience and overall great experience, he might have just changed my preconceived idea about car salesman ???? Thank you Stedson!

Calvin Taylor

Tried to buy a used SUV but came up against a forced purchase of something I will never use: PROGRAMME PRIVILEGE LOMBARDI HONDA. I would never use this as I live on the other side of town, and I have my own …

Nouzha Nunu

(Translated) Very good service thank you Jonathan. Good sense of humor, pleasant and explaining very well showed us all the options of the car (Original) Tres bon service merci Jonathan. Bon sens de l’humour, agréable et explique super bien nous a montré toutes les options de la voiture

Travir Ramizey

We received a wonderful experience . Based on 3 other place we visited . We bought at Honda Lombardi . . I referred my sister and she bought a used Crv 2016. Thank you

John Canelho

Excellent services Kevin Tavares Julia and Miguel 41/2 star

Sukie Vamp

Got the best service there. Mme Lalonde was the best un helping me making the right choice. Thks again!!

Josee Lefebvre

(Translated) Always excellent service. Véronique is always very attentive to our needs. She is very patient and gentle. What I appreciate most is that they never try to make us spend for nothing. Very honest dealer. …

Eli Hal

Loved the service I received from katerina...very professional and she definitely knows how to give great advice! I would definitely recommend her to family and friends!

Arslaan khan

Poor service for rust proof with brand new car no customer service very bad service and i just bought brand new car full of rust

Omer Latif

Kindly read my comments all the way till end Thank you The service at this dealer has been always exceptional, personal thanks to Julian, Miguel,Julia & Joe for the excellent customer service and their professionalism, and I will always refer my family and friends. However my last visit there has been very unpleasant because of one of the mechanic. I purchased a new car last week and it already started having problem however when I tried explaining the concern to the Mechanic not only he was listening to my concern but he straight out told the service manager that “ he is wasting my time “. I am very disappointed

jean berthiaume

(Translated) 2H30 WAITING FOR AN OIL CHANGE with an appointment made 3 weeks before. After 1h40 of waiting I ask the lady on duty if there is a problem with my car. She comes back to me 5 minutes later to tell me that the garage does not have my oil filter and he is waiting for it. The manager of the service looked for where the filter is at my request and he arrived 2:00 after the start of my appointment. The manager of the service apologized with wrong reasons but offered nothing to compensate for my waste of time because according to him I had had it for free. LITTLE INFORMATION FOR HIM, THIS OIL CHANGE HAD BEEN PAID TO EVEN THE TOTAL AMOUNT OF THE PURCHASE OF THE VEHICLE 2 YEARS BEFORE. It all ended 2h30 after my registration. Without my questions, I will probably still be here !!!!!! (Original) 2H30 D'ATTENTE POUR UN CHANGEMENT D'HUILE avec rendez-vous prit 3 semaines avant. Après 1h40 d'attente je demande à la dame du service si il y a un problème avec mon auto. Elle me revient 5 minutes plus tard pour me dire que le garage n'a pas mon filtre a l'huile et il l'attende. Le gérant du service a cherché où est rendu le filtre à ma demande et il arriva 2h00 après le début de mon rendez-vous. Le gérant du service s'est excusé avec de mauvaise raisons mais n'a rien offert pour compenser ma perte de temps car selon lui, je l'avait eu gratuitement. PETITE INFORMATION POUR LUI, CE CHANGEMENT D'HUILE AVAIT ÉTÉ PAYÉ À MÊME LE MONTANT TOTAL DE L'ACHAT DU VÉHICULE 2 ANS AUPARAVANT. Le tout se termina 2h30 après mon enregistrement. Sans mes interrogations je serai probablement encore là !!!!!!

Morta Neraloi

Great place to service your Honda on the métropolitaine . Bought a car las September , and referred my father in law . Always best deals .

Mary

Came here for an oil change and they told me that there was a recall on the car, did the oil change and came back to do the recall. When I pickup the car after the recall was done, I noticed the car was making a very strange noise and when I got home I clicked on the manete of the car and the beep sound did not work. Called them the next day, explained the situation and Cedrick asked me also to send him a video of the noise which I did, I went to work, and as I was going on the highway it felt as the hood of the car was vibrating, I stopped the car as i got scared and noticed the hood was open/not locked. I go to my appointment a few days later as discussed with Cedrick on the phone, I get there, he starts being VERY rude with me and telling me that, it's a big job for them!!!! That they have to do a full inspection!!!! and that its to much for them!!! because the noise is not consistent!! that they never open the hood of the car!! clearly for me they did!!! and that I have to pay for the inspection!!.. I insisted since they are the last people who touched my car and that the problem was caused by them!! the car was not making that sound before the recall! I refused to pay and Cedrick was being very rude and told me to drive a few days like that with the car and see what happens. I took videos of the noise and sent it to him since the noise was not consistent. The only response I got from him was; <> .. and another time when i sent another video, he said : Je pense que j'ai assez de preuve. He clearly did NOT care at all!!! Its NOT normal that my car makes a strange noise like this after a recall! I DO NOT recommend going here, TERRIBLE, TERRIBLE, Service! and now i have to go somewhere else and pay to find what the problem is and that they caused!!

Frederic Hebert

(Translated) Excellent after sales service. Yves Laperle's team took care of the repair of my Pilot. An efficient, dynamic and caring team. I will not fail to recommend you to those around me! (Original) Un excellent service après vente. L'équipe de Yves Laperle a pris en charge la réparation de mon Pilot. Une équipe efficace, dynamique et attentionnée. Je ne manquerai pas de vous recommander à mon entourage!

Stepan Kichian

Emilie Gauvin and Cynthia Filion were amazing!

Son Kim

5 stars for Frank krystelle and katia thank you for the service excellent

Polo Olive

Gréât service as usuel . Thank you to Karine and here staff .

anatoly leroy

very impressive , thank you i love ???? my honda

Ricardo Almeida

I'm very happy with my new Honda from Lombardi. The staff is friendly, knowledgeable and care to your needs as a consumer. A very special thanks to Raul, Sylvie and Julia for making my new car buying experience a breeze!

Wilson Qhang

I bought my red honda civic 2019 ex car two weeks ago, on February 21st. The salesman Bao was great, Phillipe as well, everything was well until the day I pick up the car. There was a damage on the bottom right bumper the day I picked up the car. They advised me that they will fix the car but I refused to have it fixed but instead, I'd rather have the front bumper changed. I didn't buy an accidented car or used car, I bought a new car! So lombardi's director agreed to have it replaced within 2 hours when we will come for the appointment. Now follow up to today, I arrive for the service area where everything is a mess. The representative takes a look at the vehicle and stated that he's gonna fix it and followed up with "theres nothing wrong with the bumper" I got upset and refused the repair and requested a change immediately. I stated that the car is brand new and I bought it two weeks ago and he simply said "I understand that you bought a new car, but its not our fault that the scratch is there." Are you kidding me?! The way your representative responded to me, seems like you guys are selling vehicles that has defects and that the consumer should assume the responsibility of the damage and not have it changed for a brand new part and should instead have it repaired. The representative didnt even take the time to read because clearly in the paper it's written that the bumper would be changed and I have proof on the day that I bought the car that there is a scratch on the bottom right! The representative then said to me that I'm giving attitude right from the start when I came in and said that all he is doing is servicing me. Following afterwards he stated to me that the car wont be ready for today, to which I told him that I was promised that the vehicle would be ready within 2 hours. Following after that he came back and said that the car will be ready before 5. He then provided to me a courtesy vehicle which only a quarter of the tank is left. Overall, Lombardi Honda you guys dont deserve a 5 stars for this service today. You definitely deserve a 0. If I find any repair on the car, I'm sure you will know what to expect from this.

Mike H

I do not drive a Honda vehicle but when I drove through a pothole very close to Lomdardi Honda and one of my front tires deflated, they did not hesitate to help me. They assisted me immediately despite being very busy with Honda customers and changed my tire. Truly amazing customer service!

Nadege Pluviose

Jim and Gustavo were really helpful with the needs concerning my car. The service is quick and they are professional in what they do and how they deliver their services. About a month ago, I had to get my breaks check and Jim was friendly and knowledgeable.

Fotoone sahara

(Translated) BE CAREFUL, I PURCHASED A HONDA CRV NOT EVEN A YEAR AGO PAID $ 21K, 2 MONTHS LATER I CHANGED THE BATERY `` AT MY EXPENSE. IN ADDITION THERE WAS A NOISE WHEN I STARTED. AT HONDA I HAVE BEEN TOLD THAT THIS IS GOING TO DISAPPEAR AND IT IS DUE TO CHANGING THE BRAKES. UNTIL NOW I HEAR THIS NOISE .... AND EXPECT THE WORST. THE MOST BEAUTIFUL OF ALL AND WHICH I NOTED A FEW MONTHS LATER AS WELL AS THERE WERE TRACES OF RUST. ONCE AT LOMBARDI, I WAS SOLD A PEN FOR SMALL RUST SPOTS ... BEWARE OF SCAMING AT HONDA LOMBARDI PS: LOMBARDI INVITES YOU TO COMMUNICATE VIA AN EMAIL THAT BLOCKS YOU IF YOU TRY TO REACH THEM. AN AFTER-SALES SERVICE PSEUDO TO SELL THE IMAGE .... VERY DISAPPOINTED. (Original) ATTENTION, J'AI ACHETÉ UNE HONDA CRV IL N'YA MEME PAS UN AN PAYÉ 21K$ , 2 MOIS PLUS TARD J'AI CHANGÉ LA BATERIE ``A MES FRAIS. DE PLUS Y'AVAIT UN BRUIT QUAND JE DEMARAIS . CHEZ HONDA ON M'A DIT QUE CELA VA DESPARAITRE ET C'EST DU AU CHANGEMENT DE FREINS. JUSQU'A MAINTENANT J'ENTEND CE BRUIT .... ET JE M'ATTEND AU PIRE. LE PLUS BEAU DE TOUS ET QUE J'AI CONSTATÉ QUELQUES MOIS PLUS TARD AUSSI QU'IL Y'AVAIT DES TRACES DE ROUILLE. UNE FOIS CHEZ LOMBARDI, ON M'A VENDU UN STYLO POUR LES PETITS SPOTS DE ROUILLE... ATTENTION DE L'ARNAQUE CHEZ HONDA LOMBARDI PS: LOMBARDI VOUS INVITE A COMMUNIQUER VIA UN EMAIL QUI VOUS BLOQUE SI VOUS ESSAYEZ DE LES JOINDRE. UN PSEUDO SERVICE APRES VENTE POUR VENDRE L'IMAGE.... TRES DEÇUE.

Hanrui Cui

I purchased a new Honda Civic earlier this year and the air conditioning stopped working just a few months after the acquisition. I scheduled a repair appointment with the dealership in June, when the summer heat wave was unbearable. I got rescheduled a number of times, and the last time being until October due to a lack of inventory. It was disappointing how unavailable services are at this dealership; after four months of communication, the repair has still not been done.

Hicham Aaboubou

My sales guy abdel kadiri was super good. He took care of us and was very helpful answering all of our questions Thanks abdel I love the new car

Alexandre Tremblay

(Translated) We had 5 star service, the sales team are super nice, we never felt any pressure to close a sale, they were super respectful of our approach. Very honest in their after-sales service, we bought a used vehicle, and we realized afterwards that the battery was no longer in optimal conditions, the service greeted us warmly, and proceeded to replace them. costs. I have nothing but good to say. (Original) Nous avons eu un service 5 étoiles, l'équipe des ventes sont super gentils, jamais nous avons senti une pression pour conclure une vente, ils ont été super respectueux de notre démarche. Très honnête dans leur service après vente, nous avons acheté un véhicule usagé, et nous nous sommes rendu compte après coup que la batterie n'était plus dans dans des conditions optimales, le service nous a accueillis chaleureusement, et ont procédé au remplacement à leur frais. Je n'ai que du bon à dire.

Arthur Gorski

Muhamed Zaric only the best!

kourosh pourang

Be careful about this dealership since they are dishonest and do anything to stuck you with a car and they have horrible service in my opinion. I was going buy my first car , honda civic, and when i was there i was offered four colors (red , blue, silver and gray). We greed on the gray civic with salesman and even the manager came down to see us and confirmed everthing. When I was there to pick up the car they tried to give me a BLUE civic!!!! And on top of that the manager looked us in the eye and said ,there were never four colours and it was only blue!! And it is your problem, you knew that our salemsan was inexperienced and you should have been more careful!!! So what i thought happene that they made me happy to get my color of choice for my car and when they were siging the papaers within themsleves they just put the color they had in stock without my knowledge. There are sort of people that have no respect and sense of what they are put people like me through and when you try to get your right they just say we don't care!!! We are honda!!! We sell our car anyway!!! We are the top brand!!! So to any person like me that is eager to get your first car and is as excited as i was, be careful before the deal and the after deal , read every paper 10 times, record them if you meed too so they cannot deny later. They use whatever chance they get to trick you in my opinion. ------------------------------------------------------------------------------------------------------------- quick notes in respond to the owner reply: 1)It is easy to make a costumer like me happy and it is required the dealer to be honest, truthful and fair in the selling process which you guys failed in both.If the you guys has honored what was agreed upon, this transaction would have been completed with both parties happy. 2). I went through the reviews here , I see that I am not only one here.there are couple other people too that agreed on sth but were received sth else.So to people who reads this my advice is to be fooled by the 4 starts as i did. 3) yes , you guys come a long way from 1970's however I believe that your business model and costumer service stilled stuck at that year. The use of pre-written same reply for all the complains also is an example of old-model. At the end ,one advice for you guys would try to be honest and truthful with the costumer instead trying to sell cars at any costs.

Angelo Manganiello

I really enjoyed my experience at Lombardi Honda. The President Mr Tony Lombardi and his team made me feel right at home. Special thanks to Veronique and Stephane who provided me with excellent service! I would recommend Lombardi Honda to everyone. Thanks again for the personalized service! See you again very soon!

Dianne Lapointe

(Translated) We bought an HRV-LX from Lombardie Honda. Mr. Théodore Cristel a very professional gentleman. The financial director Nancy Huppé is very smiling and welcoming. In a word, we received exceptional service. 5 stars Gilles and Dianne (Original) Nous avons acheté une HRV-LX chez Lombardie Honda.M Théodore Cristel un monsieur très professionnel.La directrice financière Nancy Huppé est très souriante et accueillante.En un mot nous avons reçu un service exceptionnel.5 étoiles Gilles et Dianne

Arxs Ciencia

delivery with René-Maxim was good

Joé Latour

Excellent service merci a carll ????

Jimmy Lai

Great customer service, Johnny Tran, was very helpful, answered all of my questions and helped me choose the right car for me. I am very happy with my acura tlx.

SPIRO FERNANDO

GREAT SERVICE AT LOMBARDI HONDA , I WILL RECOMMEND THIS PLACE I WENT AT 3 DIFFERENT PLACE TO FIND THE PROBLEM ON MY HONDA . AND THIS PLACE FOUND THE PROBLEM AND FIX IT. I WILL BUY MY NEXT HONDA AT LOMBARDI HONDA. THANK TO FERANDO AND PHILIPE FOR THERE HELP .

Mike B

Honda Lombardi, you are to be congratulated for providing competitive prices and also for having a super nice team with a great customer service. A big special thank you to Julia for the delivery of my CR-V Touring 2018 she was very friendly, professional and very kind and patient explaining all the options of my automobile. I've bought vehicles previously but have never had a better experience purchasing a vehicle as this one. I will definitely recommend Lombardi Honda to all of my friends and family who are interested in purchasing a Honda vehicle. Thanks so much!

etore lamalo

Impressive service from this dealer , from the appointment to the service ! Thank you especially to Karine and Grace for there great quality of service. And the staff at service to the mechanics. They surely know how to serve customer.

Eryn Lasalle

Love my experience at Lombardi Honda . Ive shopped around and found the right car . They have an amazing choice . Great Business Eryn,

peter thomas

(Translated) I have always had very good service when doing the oil change. Just be careful when parking the cars, because I found mine really stuck to another. Luckily no damage. But, next time I won't want to find my car with scratches. Otherwise, everything is correct. Thank you !!! (Original) J'ai toujour eu un très bon service quand je fait le changement d'huile. Just faire attention au moment de stationner les autos, car j'ai trouvé le mien vraiment collée à une autre. Heuresement aucun domage. Mais, je ne voudrai pas la prochaine fois trouver ma voiture avec des grafignures. Sinon, tout est correct. Merci !!!

Shynaad Danglade

Excellent Service From Jim Ray Charles! Thank You So Much!

T Standjo

We have leased many Hondas over the years, the last few leases, we have been going to Lombardi Honda and have never been disappointed with our service, as the entire staff is excellent. It is well worth the distance we drive as they are that good at what they do. More recently we have been working with Roberto D'Ambrosio, and the service soared from great to outstanding. He goes over and above aiming to please his clients, never stopping to help. Any time of day. He truly is remarkable.. Thank you Roberto...

Trevor Smities

Enjoyed my experience à this place / service is great people are friendly .

salamanca226

poor customer service

Lyn Sanara

Picked-up Honda Pilot today. Overall, amazing experience with this Honda branch. Happy and grateful for an exceptional service from Madame Chantale St-Jean. Very knowledgeable about the cars she was showing, very patient and friendly. Also, great service from Madame Melissa Hernandez for smooth processing of our documents, also for being approacheable when there's any concerns. Would definitely reccommend this branch. Keep up the great work.