Reviews of Lallier Honda Montréal (Car Concessionaire)

Laura Bélanger

They contacted me on Sunday to tell me I could come over on Monday to try a Toyota Corolla that was listed online. The "costumer rep" or whatever even called me 2h before the appointment to confirm with me and I even checked with him that the car was really available. After 1h30 of transport and 40$ of taxi to get there, I learn that the car was sold on Saturday! Trying to do business with them only costed me my time and my money. Only thing I know : you can't trust them.

G Skiah

Nice staff, especially Cooper, he knows what's up.

Melissa Carreiro

Was there for 30 minutes to buy a car and nobody ever said hi to me. Worse service ever. I Want to buy an Honda but Will not get it from that dealer... No service at all.

Carl Pedneault

(Translated) Thomas Larose Pedneault is a very good auto salesman (Original) Thomas Larose Pedneault est un très bon vendeur auto

R Y

I have seen that Lallier has improved its service center quality. I am increasing their rating for doing good. Yes, cost wise, I would say they need to provide quality service and also at an affordable price.

SAMO F

Cood

Ady M.

Merci Francis for excellent service

K X

This is the 2nd used car I bought from the one on Marcel Laurin. The cars work well but both times there were some small issues that they refuse to take care of. 20km after i pulled out of the dealership the check engine light went on and I called the dealer right away. I was told to bring the car in and that it would not cost me anything, when I brought the car in they told me that they will not pay for the repairs. When I asked the supervisor about the engine issue he said that it's possible that because the issue wasn't serious the mechanic erased the check engine alert. The salesman I dealt with was the only positive experience but seeing what I'm dealing with now, I wouldn't be surprised if he was aware of the issue as well. You all should be ashamed of yourselves, greedy and disgraceful bunch of people ripping people off of their hard earned money.

Sameday Express

Always great service

Jihad Ajouz

Buying original parts is the best choice for Honda's car

lyssia bernard

(Translated) I had good service at the reception but I had no confirmation of my appointment and the next day when I tried to contact them by text message and by email on their website I had no response . For 2 days I have always been waiting for a return call or email or even a text message. No customer service !!! (Original) J'ai eu un bon service à l'accueil mais j'ai eu aucune confirmation de mon rdv et le lendemain lorsque j'ai essayer de prendre contact avec eux par message texte et par courriel sur leur site internet j'ai eu aucune réponse. Depuis 2jours j'attend toujours un retour d'appel ou de courriel ou même de message texte. Aucun service à la clientèle!!!

Stephane Matos

(Translated) Since my first visit, I have received excellent service from all Lallier Honda Montréal staff. (Original) Dès ma première visite, j'ai reçu un excellent service de tout le personnel de Lallier Honda Montréal.

BeBux [Gamer's Don't Die they respawn]

Bought a 2007 civic, I had them install a starter on it and it wasn't working a week later they claimed I touched the engine

John from Canada

Thank you Yannick for the amazing customer service. I highly recommend to come and ask for Yannick.

Iddir Djema

(Translated) It's incredible! I make an appointment to test a CR-V, which is supposedly available, and lo and behold, after an hour and a half on the road, the sales manager tells me that the vehicle has been loaned to a friend of the president of the dealership. Cock-and-bull story! He really takes me for an asshole. I call the communications manager to complain, while apologizing, she promised to call me back without ever doing so. It was just a sales tactic. It's really mean of them. (Original) C'est incroyable! Je prends un rendez-vous pour essayer un CR-V, qui est supposément disponible, et voilà qu'après 1h30 de route, le responsable des ventes me dit que le véhicule a été prêté à un ami du président de la concession. Une histoire à dormir debout! Il me prend vraiment pour un con. J'appelle la responsable de communication pour me plaindre, tout en s'excusant , elle a promis de me rappeler sans jamais le faire. C'était juste une tactique de vente. C'est vraiment mesquin de leur part.

Brent Kite

Bought a 2016 Honda Pilot, very satisfied with Mr. Joly and the staff at the time of purchase. They were very reasonable and helpful. Found a problem a month later though when changing tires. Had to deal with Mr Trottier because of the initial response, but we came to a settlement I was happy with. Know your rights as a consumer.

Danny Champigny

Very good service! Bought a 2015 CR-V and was really well treated. I was well explained of all models that were available to me by the salesperson. I had an appointment to change my tires at the end of winter and was well greeted by the service manager. I waited to write a review to experience all their services even 1 year after I bought the CR-V, and my opinion didn't change. 5 stars for me! Thank you Lallier Honda.

Camille Medeiros

(Translated) I received excellent service from Marie-ève !! Competent, attentive and attentive to its customers! (Original) J'ai reçu un excellent service de Marie-ève!! Compétente, à l'écoute et attentionné de ses clients!

Steve Blais

(Translated) Pay for services that never happened. Sherlock's chiselling is done by hand and charged for supposedly having documents that I have never received. It was my second vehicle bought there and certainly the last seen the very bad experience. (Original) Payer pour des services qui ne sont jamais arrivé. Burinage Sherlock fait à la mains et facturé pour avoir supposément des documents que je n'ai jamais reçu. C'était mon deuxième véhicule acheté là et certainement le dernier vu la très mauvaise expérience.

Garine Palandjian

My father bought a brand new car with this dealership and they sold it to him with scratches on it. They offered to ‘’fix it’’; however, they made it so much worse! Subpar quality work from subpar quality bodymen who worked on the car. You can still see the paint dripping and they still put the clear coat on it, freezing the dripping in place + they didn’t properly sand and repaint the problematic areas. You would think that after purchasing almost a $40,000 car, you would get quality work done on it but then again, what can you expect from this joke of a dealership. I wish this review would allow me to post the picture of the car after their service after they ‘’’fixed it’’. AVOID THIS DEALERSHIP AT ALL COSTS!!

Marc-Andre Mancuso

(Translated) Thank you Francis Ashton for the excellent service and always a pleasure to do business with you (Original) Merci Francis Ashton pour l'excellent service et toujours un plaisir de faire affaire avec toi

Charles Richer

(Translated) I do not like calls to sell me a new car and insist even if I say no. (Original) Je n aime pas les appels pour me vendre une nouvelle voiture et insister même si je dis non.

Sothy R. Sem

Horrible mechanical expertise. Service department aren't customer satisfaction oriented. They are purely profit oriented. I went with my still under warranty car for a TSB fix for my brakes making noise. Honda NA released an official "fix" simply by putting lube on the front retaining clips (which i knew prior to bringing my car. Yet they didn't want to do that simple fix (not generating enough money instead wanted me to resurface my rotors for them to make 5x more money)

Has SAK

(Translated) I repaired my car at home and the repair cost $ 5,800 and you charge me $ 37 because I brought the courtesy car to 40% full instead of full for lack of time and I ask you to leave me FILL UP AND YOU REFUSE ON THE PREText THAT YOU ARE GOING TO CLOSE UNDER ANYTHING, IGNORING THE FACT THAT I HAVE SACRIFIED TWO HOURS OF WORK TO RETURN YOUR COURTESY CAR. WELL YOU HAVE YOUR CAR BUT YOU DON'T HAVE COURTESY AT ALL. THIS WILL BE THE LAST TIME I DO BUSINESS WITH YOU ESPECIALLY THE PERSON WHO IS AT THE WELCOME, IT IS AWAY FROM WELCOMING. (Original) J AI REPARÉ MA VOITURE CHEZ VOUS ETLA REPARATION A COUTÉ 5800$ ET QUE VOUS ME CHARGEz 37$ PARCE QUE J AI RAMENÉ LA VOITURE DE COURTOISIE A 40% PLEIN AU LIEU DE FULL PAR MANQUE DE TEMPS ET QUE JE VOUS DEMANDEZ DE ME LAISSER PARTIR FAIRE LE PLEIN ET QUE VOUS REFUSEZ SOUS PRETEXTE QUE VOUS ALLEZ FERMER SOUS PEU TOUT IGNORANT LE FAIT QUE J AI SACRIFIÉ DEUX HEURES DE TRAVAIL POUR VOUS RAMENER VOTRE VOITURE DE COURTOISIE. EH BIEN VOUS AVEZ VOTRE VOITURE MAIS VOUS N AVEZ PAS DE COURTOISIE DU TOUT .CA VA ETRE LA DERNIÈRE FOIS QUE JE FAIS AFFAIRE AVEC VOUS SURTOUT LA PERSONNE QUI EST A L ACCUEIL,ELLE EST LOIN D ETRE ACCUEUILLANTE.

Frederic Auger

Great people, great service. Thank you

Xavier Lebel

Great experience ! Thanks to Cooper for his great service !

Chris Hamel

(Translated) The sales department is rotten like in many dealers. No reception, very late for a test drive appointment. By cons mechanical service is not bad and the parts department is good. Courteous and professional service. The body shop also does an impeccable job but at a price almost worthy of the underworld. If insurance pays, why not. If you pay out of your pocket, I hope you are ready to spend more than $ 1000 for the slightest touch-up (Original) Le service de ventes est pourri comme dans pas mal tout les concessionaires. Aucun accueil, très en retard pour un rendez vous d'essai routier. Par contre le service mécanique est pas mal et le département des pièces est bien. Service courtois et professionnel. Le service de carrosserie fait aussi un travail impeccable mais à un prix presque digne de la pègre. Si c'est l'assurance qui paye, pourquoi pas. Si tu payes de ta poche, j'espère que tu est prêt à dépenser plus que 1000$ pour la moindre retouche

Chad Loder

John Kalamvokis was great. Very knowledgeable!!!

BRANDO L.

They need to lookup what customer service means in the dictionnary.

Kent Chin

I'd rather take the bus than have to deal with that sale manager. So, it goes like this, price haggle 500$ off a used car, she comes in, seems pleasant, the starts taking about the car shortage and the already good price I'm getting, starts raising her voice like I'm a 3 yr old being scolded...we'll fix the scratch on the door, that's it, and storms off. Sat there amazed and stunned, need less to say, ALLER , far away from this establishment.

Stephane Forget

Great staff, dynamic management and lots of choices. They are undergoing renovations and they still will do all they can to satisfy you!

Michael Weisz

Nice place great service

Rami K

Called a day before to visit a used Honda Odyssey 2018. On the day of the visit, two hours prior, I see the ad is not available online anymore. I called to confirm if still available and they said yes. I asked them if they are sure because I have to drive an hour to get there. They put me on hold and then firmly confirm. I drive to the dealership and 10 minutes before arriving, they call me and tell me the car is sold. I talked to the manager, explain to him that I am a consultant (my hourly rate is 120$ an hour), wasted two hours (250$ with gas), he then says that there are worst things in life (I’ve got 4 kids and It’s time and money that I won’t see again) and that their internet communication company is to blame. Did not offer any compensation what so ever. Not very professional and will be reporting to Honda Canada.

Etienne Simoneau

(Translated) One thing to say. WOW! Very friendly service, unbeatable price, the seller who sold me my Honda Fit 2019 could not have better inform me about my vehicle! Thanks to Thomas Larose-Pednault for this superior roasting customer experience! (Original) Une chose à dire. WOW! Service très amical, un prix imbattable, le vendeur qui m'a vendu ma Honda Fit 2019 n'aurait pas pu mieux m'informer sur mon véhicule! Merci à Thomas Larose-Pednault pour cette expérience client de torréfaction supérieure!

Nabil Takla

Took an appointment and the time was not respected. Not too impressed.

Sridipta Misra

Well behaved. Good service. (Ofcourse) a but pushy is selling stuffs to you. But overall good experience.

Dileep Rajmohan

Great experience, Amazing service at the service department! Especially Technical advisor. She took care of my Honda Pilot and provided 5-star service at every step!

Bendaoudi Hamza

(Translated) Allier Honda Montreal is synonymous with professionalism and excellent service. However, I had a very bad experience with Honda Gravel downtown. I noticed the gap between the two concessionaires. Honda L'Allier, I highly recommend. Thank you Stéphanie, Caroline and Sarah for the great experience. (Original) L'allier Honda Montréal est synonyme de professionalisme et du service excellent. J'ai eu par contre une très mauvaise expérience avec Honda Gravel centre ville. J'ai pu remarquer le gap entre les deux consaissionnaires. Honda L'Allier, Je recommande fortement. Merci Stéphanie, Caroline et Sarah pour la belle expérience.

Phuong Dinh

Good service

Victoria Baghdian

Excellent service by John Kalamvokis! Thank you again

george khalaf

Great and honest people. I would suggest it anyone wants to buy honda

Frank Pietracupa (Vette)

Good location. Staff is not in a hurry.

Claire Arsenault

(Translated) I have been doing at L'Allier for more than 25 years at each visit I receive excellent service from the staff always attentive to my needs. I highly recommend it and hesitate. (Original) Je fais à faire chez L'Allier depuis plus de 25 ans à chaque visite je reçois un excellent service de la part du personnel toujours attentif à mes besoins. Je le recommande fortement et s'en hésitation.

Nate (Link1019)

Buying a car can be frustrating at times, no place is truly perfect but both Director's Martin & Arian are great individuals! For any issues these are your guys, they are truly genuine. Unlike many other places that lack empathy and care when there are issues, they will listen and go above and beyond. I am grateful for their help with my new Honda. Overall the Sales department has a great team. Thank you to you both!

Philippe Jetten-Vigeant

(Translated) The vehicle I was supposed to buy was sold 10 days after my deposit. The manager was not aware of the sellers' sales (his job) and sold it that morning or we had to close the sale. The car I was supposed to buy after the day of the day I was supposed to come for pickup. By doing so, the director shows an immense lack of trust, management and respect. (Original) Le véhicule que j'étais sensé acheter a été vendu 10 jours après mon dépôt. Le directeur n'était pas au courant des ventes de ses vendeurs (sa job) et l'a vendue le matin même ou nous devions conclure la vente. The car I was supposed to buy after making the deposit was sold to someone else the morning of the day I was supposed to come for pickup. By doing so, the director shows an immense lack of trust, management and respect.

Theodore Katsigiannis

Brought my 2018 civic to see why the other person calls me can hear me I can hear them but they can't dealer tells me either speaker or radio at fault warranty finished in July was never told about it by sells person and if I change speaker at 460$ + tax might be problem no guarantee it's at fault if not then radio be at fault dealer says at 3.100$ + tax might be problem no guarantee if it's either one or both and warranty that sells person they gave me is 10 years or 100.000KM that for engine only and can't talk back on phone unless I put it on phone speaker and risking getting a ticket for not being hands free while driving I find it unexceptable to have a car and not being able to use car blue tooth to talk back to person who calls me on phone

Mohamed Elmosaly

Best Honda service I've tried so far

Mei S.

A very good experience in choosing our car, very well trained staff , friendly and professional ???????? Thank you Tuan in specific to lead us to the right decision and all the efforts you did. Also my best regards to Mr André in the financial department and Miss Marie-Eve for the final delivery.

jab kal

Very and very bad service i left my car to be fix it ... they have no car as replaced and no sercive to drive me back ... first and last time with honda ill buy any kind of car but not a honda

Kem

(Translated) Horrible after sales service. After 4 days my vehicle made noise without stopping (engine). I made an appointment with the SERVICE on October 5, 2021 at 4 p.m. but as there was traffic on rue Gouin because of the construction, I was 19 minutes late (I called to advise them and they told me said it was OK) but when I got there they spoke to me very badly, I was told that they did not want to take me because of the delay. The Receptionist told me and I website: 《madam you are still 45min late, we can't take you》. Subsequently a man who works in the garage told me 《you will go to the hospital late to see if they will take you》. So I left my car in the same garage so that they can take care of it when they have the time and before leaving the same man screaming back HITTING THE COUNTER 《yeah that's it decawlisse》 in front of everyone world, even the supervisor and no one done anything. It was October 5, 2021 around 4:19 am (photo proof of my arrival because I photographed my car on my arrival) They still haven't fixed the problem because they say it's nothing dangerous and they advised me to go and see another garage to get it fixed while I'm paying for an extended warranty on the vehicle with them! (Original) Service après vente horrible. Après 4jours mon véhicule faisait du bruit sans arrêt (moteur). J'ai pris un RDV avec le SERVICE le 5 octobre 2021 à 16h mais comme il y avait du trafic sur la rue Gouin à cause des constructions j'ai eu 19min de retard (j'ai appelé pour les aviser et ils m'ont dit que c'était OK) mais arrivé sur place on m'a très mal parlé, on m'a dit qu'on ne voulait pas me prendre au cause du retard. La Réceptionniste m'a dit et je site : 《madame vous avez quand même 45min de retard, on peut pas vous prendre 》. Par la suite un monsieur qui travaille au garage m'a dit 《tu ira à l'hôpital en retard pour voir s'il vont te prendre 》. J'ai donc laissé ma voiture au garage pareil pour qu'ils puissent s'en occuper quand ils auront le temps et avant de partir le même monsieur à crier en arrière EN FRAPPANT LE COMPTOIR 《ouin c'est ça decawlisse》 devant tout le monde, même le superviseur et personne à rien fait. C'était le 5 Octobre 2021 vers 4h19 (preuve en photo de mon arrivée car j'ai photographié ma voiture à mon arrivée) Il n'ont quand même pas réglé le problème parce qu'il disent que c'est rien de dangereux et ils m'ont conseillé d'aller voir dans un autre garage pour le faire réparer alors que je paye pour une garantie prolongée sur le véhicule avec eux!

Steve Hamalian

(Translated) The best in car sales, very welcoming and very professional. In addition, the representative Marie-Ève Provost is excellent! She helped me from the start and left none of my questions unanswered. Always very clear and efficient. (Original) Les meilleurs en vente de voiture, très accueillant et très professionnel. De plus la représentante Marie-Ève Provost est excellente! Elle m'a aidé depuis le début et n'a laissé aucune de mes questions sans réponse. Toujours très claire et efficace.

El mustapha Saga

(Translated) bad customer service the sales manager he told me that the car is in good condition when I did my inspection near canadian pulls out a repair list on the car repair service auto de honda he refused to give me all the repair I do not want you to go there no respecct the sales representative is bickering with the director in front of me really disgusting (Original) mauvais service à la clientelle le directeur de vente il m'a dit que l'auto est en bonne etat lorsque j'ai fait mon inspection auprés de canadiene tire il m'en sortie une liste de reparation sur l'auto le service de reparation auto de honda il a refuse de me faire tout la reparation je ne vous consielle pas d'y aller aucune respecct le represent de vente se chicane avec le directeur en face de moi vraiment degolasse

omar mabrouk

(Translated) I made an appointment on Saturday May 22, 2021 to buy a honda crv. I made 1 hour of road, arrived on the spot the advisor informs me that the vehicle was sold yesterday. they did not even bother to call me to inform me of the situation so that I did not move for nothing. I wouldn't stay there again in my whole life. there are hundreds of dealers in greater Montreal (Original) J'ai prit un rdv samedi 22 mai 2021 pour acheter une honda crv . j'ai fait 1 heur de route , arrivé sur place le conseillé m'informe que le véhicule a été vendu hier . il n'ont même pas prit la peine de m'appeler pour m'informer de la situation pour que je ne me déplace pas pour rien . je n'y retournerais plus de toute ma vie . les concessionnaires y'en a des centaines au grand Montréal

Mohamed amhmed

The worst experience ever. They are liars. After the deal is made they kept asking for more money and are brining the case to the court. But Thankfully, I have all the proof they are lairs.

Fadi El Cheik

(Translated) I appreciated Wandell's exceptional service. He helped our daughter in choosing her first car. (Original) J'ai apprécié le service exceptionnel de Wandell. Il a aidé notre fille dans le choix de sa première auto.

inFAMOUSnews

Scam artists

Ammar Alhosni

(Translated) Well, this is what I have tried to do over and over without any response from your answer. If you care so much, give me your email and your name! Thank you (Original) Eh bien, c'est ce que j'ai tenté de faire à plusieurs reprises sans aucune reponse de votre réponse. Si vous y tenez autant donnez-moi votre courriel et votre nom! Merci

Sebastien Boudrias

(Translated) The family bought 2 new vehicles there, the last time we wanted to buy, they had the highest price and could not give the same price as the competition. In addition, they forced my parents to sign a 4-door car when they wanted 2 doors. Following this event, they terminated the contract but Loyalty does not seem important to them! So finished Allier for us! (Original) La famille a acheter 2 véhicules neuf a cet endroit, la dernière fois qu'on a voulu acheter, ils avaient le prix le plus élevé et ne pouvait accordée le même prix que la compétition. De plus ils ont force mes parents a signer une voiture 4 portes quand ils voulaient 2 portes. Suite a cette événements, ils ont résilier le contrat mais La loyauté ne semble pas important pour eux ! Donc fini l'Allier pour nous !

bachar abdulhamid

Excellent team and wonderful customer service... I recommend Tran Tuan to be your sales consultant, he has great service sense and will go the extra miles to make the customer experience even better!

Julie Tran

I had a great experience with Tuan as my salesman. He was attentive and patient, super polite and always ready to help with whatever question or request that we had. He never made us feel like there was any pressure to sign and was always making sure that we were comfortable and understood what we were signing for. I strongly recommend him to anyone who is heading to buy a Honda.

Marie-Clarence

Good!

omar Al mais

Professional personnel to the highest level, great service

Maxim Beiline

NICE PALCE AND PEOPLES ARE FRIENDLY BUT WHEN i CALLED ABOUT THE CAR AND i CAME IN ABOUT 1 HR 45 MIN THEY SAID THE CAR IS SOLD ALREADY SO WHAT WAS THE POINT TO GIVE ME AN APPOINTMENT IN THIS CASE - JUST CHECK IT BEFORE GIVING THE APPOINTMENTS AND LET ME KNOW - THEY HAD MY PHONE NUMBER IN THE SYSTEM. Actually they called me the same day to tell that this car become available so I came back and I had great service thanks to Kevin and to Wendell so now I am a satisfied customer ????

fethi ABDICHE

(Translated) The service is a disaster, we give you the information and its opposite in 24h. I deposit my CRV in the service for a change of engine part and I remind during the day if the change of oil is included. Honda confirms on the phone after confirmation with the garage that the oil change is already included in the service. To my surprise when I get my self the oil has not been changed and when I ask the reason I am told it was a mistake and this service is not included. Now I am forced to make a new appointment and leave my car the day so a day of work lost because the dealer says the thing and its opposite. What a waste of time and energy! I intend to change my 2015 CRV in a newer 2019, it certainly will not pass at Honda Lallier! (Original) Le service est une catastrophe, on vous donne l'information et son contraire en 24h. Je dépose ma CRV au service pour un changement de pièce moteur et je rappel dans la journée si le changement d'huile est inclus. Honda confirme au téléphone après confirmation avec les garage que le changement de huile est déjà inclus dans la prestation. À ma surprise quand je récupère mon auto l'huile n'a pas été changé et quand je demande la raison on me dit que c'était une erreur et ce service n'est pas inclus. Maintenant je suis obligé de prendre un nouveau rendez vous et laisser mon auto la journée donc une journée de travail de perdue car le concessionnaire dit la chose et son contraire. Quelle perte de temps et d'énergie ! Je compte changer ma CRV 2015 en une plus récente 2019, c'est certain que ca ne passera pas chez Honda Lallier !

jack

Good services

Malek Chaar

Be carfull when you buy get everything on paper.

Jordana Mordini

Amazing service from John Kalamvokis!! He was really knowledgeable and thorough when answering all my questions, thank you for your great service!

Omar Montrealer (Montrealer80)

I went to pick my winter tires so i showed up and the guy put the tires in my trunk , when i got home i found out they gave me the wrong tires. i was not happy at all. i went back next day! problem resolved in a professional manner ! the staff were very friendly they even installed my tires for free. Great customer service!

Math Math

(Translated) Bad experience last time. Tell me that the engine can hold another 3-4 months but unable to start. Pay for nothing (Original) Mauvaise expérience la dernière fois. Me dit que le moteur peut tenir encore 3-4 mois mais incapable de demarrer. Payer pour rien

Kubaale Beauteint

My last visit, I was disappointed.

Raman .S

My first visit. The service agent was very Nice and professional. Will now see how the actual car service is. Will update my review accordingly.

George Aswad

It is just another car dealership they are all the same looking to meet their budgets. After all shop around and buy from where you can get your best deal. I have been a customer for 19 years with lallier bought 4 crvs and 4 civics for my family and myself they never treated me as a loyal and preferred customer.

Luc Lefebvre

Well treated

ROBERT BEAULIEU

(Translated) i have done business with the service of lallier honda montreal, and i confirm to you that this team is proud of the service it offers, have way although they are happy in their jobs. Congratulations especially to Mathieu for the service more than impeccable thank you from all hearts (Original) j ai fait affaire avec le service de lallier honda montreal, et je vous confirme que cette équipe la est fier du service qu il offre, ont voie bien qu ils sont heureux dans leurs jobs. félicitations particulièrement a Mathieu pour le service plus qu impeccable merci de tous cœur

Amer Olba

Nice dealer

Jigneshkumar Patel

Good staff and very nice support. explain everything very well. Really appreciate their service.

Marina Andrikopoulos

I wanted to buyback my car and made an appointment at 5 pm on a weekday. I left work early to be there on time. There was only representative on site that could process my transaction (I had cash money on me for it) and he was 55 minutes late for our appointment. I do not understand what kind of business (especially a large one like Honda Canada) only has ONE employee who is able to process a transaction!!!!!!

Dun

Great Service! I bought a 2016 Honda Civic demo model and Marie-Eve was really helpful and informative in the process of purchasing the vehicle. There was a couple issues with the car at first but they were able to resolve all my concerns as quick as possible with no hassle.

Yuri Cordozar

Horrible service, bought a car for 15,000$ they didn't even bother washing and called me a liar. There were coffee stains in the back dirty seats and a terrible smell.

Mireille Lapalme

(Translated) I appreciated the professionalism and dynamism of Miss Stéphanie Baribeau. Well done Stéphanie. Good Job! (Original) J'ai apprécié le professionnalisme et dynamisme de Mlle Stéphanie Baribeau. Bravo Stéphanie. Good Job!

nema amen

Great experience with Cooper Nadeau, will come again.

Loulou Nadeau

(Translated) I was received by a clean young man with a beautiful smile very welcoming and competent he knew the vehicles very well I remember very well his name Cooper Nadeau very nice my next vehicle is at Lallier Honda that I will go (Original) j’ai été reçu par un jeune homme propre avec un beau sourire très accueillant et compétant il connaissait très bien les véhicules j’me souviens très bien de son nom Cooper Nadeau très gentil mon prochain véhicule c’est chez Lallier Honda que je vais aller

Costa Kalantzopoulos

Was very happy with the level of service. Very professional and at the same time they took care of me as if I was part of their family.

Kevin Ariel

Not even a 1 star I was going to buy a Canadian car just because I'm in us they told me not to call again and that they would not do business with me

Herby Auguste

(Translated) Good service and courteous! (Original) Bon service et courtois!

Suryaveer Chauhan

Very polite until you are a prospective customer. Tell them you bought from elsewhere even if other brand then they will show their true color.

Marie-Claude Larose

(Translated) If you want to talk with a representative who really knows ... see Thomas Larose Pedneault! A real passionate about cars and customer service. You will be in good hands and he will advise you to make an informed choice! (Original) Si vous désirez discuter avec un représentant qui s’y connaît vraiment...allez voir Thomas Larose Pedneault! Un vrai passionné des voitures et du service à la clientèle. Vous serez entre bonnes mains et il saura vous conseiller pour faire un choix éclairé!

FrancescaP

Amazing service by Tuan. And he is very friendly!

Spiro Bazios

It was excellent as always and the boys are very friendly.

Mohamed Merheb

Good services and fast

Brian K

After more than two decades dealing with this dealership, great team at Lallier. The service department, world class people, with Alex, Randy, Mathieu, Gabriel, Jennifer and Sylvain are always a pleasure to talk to and will listen to your issues and come up with favorable solutions.

Abhishek Shubham

I made the mistake of buying a car from here. The sales person Francois was polite till the time I noticed that I was being scammed through unnecessary charges and being lied to about Honda's policies. Once I figured it out and tried to confront him he quickly turned hostile and unprofessional. Sad thing was that I's signed the sales deed by this time and couldn't do anything about it. On the day of delivery, I was attended by a totally different sales rep, I think she was called Mary. I noticed a couple of small issues and asked if they could be fixed, she told me send an email for the issue and they will get back to me. She never did, I tried following up, got ignored till I stopped. Don't expect anything from them once you've signed the papers. All of this was happening to me to me while I paid full list price for the car, extended warranty and rust protection, thinking that COVID might have affected local businesses. Got to know later that I got overcharged for those too and I should've haggled. Also their 10 year warranty is a scam, it will not be applicable if you get your car serviced from anywhere else, even if its another Honda dealer.

Arash Karimi

They charge client four time more than other places and guarantee just is a joke.they are not responsible and they only empty customers' pockets

Saeed Rafiee

Very unprofessional agent

Antonios “Tony” Bekeridis

Great service and friendly reception :-)

Nicholas Kotopoulis

thanks for the reviews will stay away from this dealer looking for 2016 civic will go to other dealers

Tony K.

Attended an event recently. Friendly reception and staff took their time to show us vehicle we were looking at.

Brigitte Nadeau

Great service, I bought a car from Cooper Nadeau. He was the best salesman I have ever had!! Will be going back for my next vehicle!!

Bernard Lavoie

my gf got a very bad service for her tires change on April 7 2017 / brand new summer tires and she had to put more air on her odessey 2012 the same day and when she go back to complain on April 10 2017 / they told her it was normal due to temperature variations ! what a way to treat a customer ! we wont go back there ever because we pay a lot to trust a dealer / service and attitude way wrong there / adios Lallier honda de Mtl / :(

Eggzon_toast

Good deals

S. kenny

(Translated) So far I have 8 months with my vehicle, I had no problem about my seller (WENDELL) is a sales professional, Mr. Wendell is a very nice guy, and always the best answer my question, he is the best salesman at Lallier Honda in montreal, and my honda rides very well, pilot 2014 almost 900km when I took it, I have nothing to reproach or Lallier nor Wendell my talented salesman. Thank you Wendell for this beautiful vehicle. (Original) Jusqu'à présent j'ai 8 mois avec mon véhicule, je n'avais aucun problème à propos de mon vendeur ( WENDELL ) c'est un professionnel au niveau des ventes, M. Wendell est un gar très sympa, et toujours la pour répondre à ma question, lui c'est le meilleur des vendeurs chez Lallier Honda à montreal, et en plus ma honda roule très très bien, pilot 2014 presque seulement 900km quand je l'avais pris, je n'ai rien à reprocher ni Lallier ni Wendell mon vendeur talentueux. Merci Wendell pour ce beau véhicule .

Qasim Saeed

I have been to Honda body shop at this place a couple of times. Recently, they repaired my car scratches, very unprofessional and low quality work. They left the car dirty, full of dust. The paint was not matched properly, out of borders dissipated over the bumpers. I mentioned this to the person in charge, he cleaned it up partially by himself and told me to come back the next day. I went there again and waisted my two hours, but the paint still looked pretty low quality. I wouldn't recommend this to anyone. They took a hefty amount of money from the insurance, with a low quality of work.

Pedro Govea

I had the worst experience ever. I when there even if I already had a good offer from another dealership, based on their reputation. My mistake: Lallier has a good reputation, but it doesn't apply everywhere, as I experienced in Lallier Honda Montreal. They gave me the same deal, but told me that I have to wait because they didn't have the car with the color I wanted and then the problems started: I had to call several times trying to locate the salesman (Louis-Philippe) to get some news about the process of finding the car (he never took the initiative to call me), and 3 days later he told me that after doing is best, he couldn't find the car (Civic 2018 Trim EX) in white, not even in another color, and told me to visit again the dealership to try to find a solution. I went back one week later and only got options for a more expensive trim with extras not needed, or the Sport trim without some safety options, very important to me. He told me that he tried with all the dealerships in Quebec and even in Ontario, but couldn't find anything (What a lie). I didn't take any of the offers and took my deposit back. Funniest thing? After only 1 phone call then minutes later to another dealership located near from this place, I found the car I wanted (Model, year, trim, color) and a few hours later I started the process to get my new car. According to several people that know very well how this dealership thing works, they were not very happy with our agreement, so they decided to do nothing and make me wait, trying to push me to accept other options. If was like if they can't take a good advantage from you, they are going to treat you like garbage. One more thing: The first day I was there, they had a sales event with promotions. Result: They were trying to offer things like "premium services" already included by Honda in his warranty, pushing to make me pay more for things you already had included: It was more like a scam thing than a discount offer. Stay await from this dealership.

Theodore Antonopoulos

On time and excellent service.

Adella Rose

Absolutely amazing service. Just finalized my 2nd lease. Will always lease with lallier!! WENDELL IS THE GO TO SALESMAN! ????

Malik abdulrehman

Went to Lallier to buy a 2011 honda civic. The customer service from the staff was acceptable. And the sales person was a nice guy, and tried to help us every bit. But here is the catch, the car they had advertised was falsely advertised. They had a 2011 Honda civic being advertised on their website as Honda certified. I called in several times before paying a visit about anything about the car I should know, as I live about 2 hours away from the dealership. They all led me to believe that there were no problems with the car, and was ready to hit the road. When I got there their the salesman told me that the car was not Honda certified and the engine bubbles. They gave me a 20$ gas coupon to compensate for my visit.

Dany D

Went to see a car after back and forth with a rep by text and phone. Told me to be there for 6:45pm but I arrived early just in case. They even called me to confirm during the day and sent me 2 texts, one for the time of appointment and one with a Google location to use with maps etc. (Which I added a photo) When I arrived at 630 ish, I waited until about 7:10 and no one came....sad...then someone from the new car sales came to see why I was just waiting since I asked reception twice already and some guy was able to quickly show me the car soon enough but not able to answer any questions what so ever....then I noticed that he left me there in the car to go meet with some of his own clients that just arrived and had to serve them instead. He was able to quickly get me the Carfax right before I left for a quick view but he was rushing hard to see the new car clients instead....all this time no one ever came to see me from the used car sales force and I never even got a text or call back saying sorry etc.... For someone that is looking to even pay the full amount in cash, they sure lost a sale tonight.. I DO NOT RECOMMEND this place what so ever after this ordeal. Very sad to see how unprofessional and disrespectful this service has been....never in my life. Besides the car being masked to hide the broken bumper and the poor paint fixes that will rust soon I was lucky enough to not buy the Audi from them and will happily spend my hard earned money at another dealer. Thanks for nothing Lallier...

Alec Kasnakian

Great service and help. Great prices too

laurentiu dragomir

(Translated) What can I say about you. For connoisseurs it is a dream to visit such a miracle "HONDA" I'm glad . (Original) Despre voi ce pot să spun. Pentru cunoscători este un vis sa viziteze o asemenea minune " HONDA " Mă bucur .

Jesse HIGHBEK

Don’t go to this Honda it’s the worst one in town. The salesman was disrespectful rude and, didn’t even try to negotiate. All they do is scam and don’t listen to the customers. PLEASE BE CAREFUL !!!!

Joey Campanelli

Close to buying a car here however it was already reserved by another client. The location isn't very accessible seeing as there is always construction around and I'd be afraid to exit the dealer with my new car with all that roadwork.

Hagop Koushian (Mechakoush)

I come with my girlfriend to fix the car, seems that everything that was wrong with the car was our fault and they said “we played with the car’s front mechanics” and the most funny thing, they make fun of us saying “you can take the bus to commute, you don’t need a car” what kind of a joke is this? We’ve already been here about gas burn rate being high months ago and they claimed that the car had no issues, even tho we insisted that it has, now we come back since the issue becomes more catastrophic, and all we get is a blame and jokes. Never seen such a place where employees do not want to handle a customer and are rude and arrogant, your job is called “service” meaning you take care of the customer when they have issues with their vehicle and make them to worry less on whats wrong with the car and not give them the worst experience in the world. I have my own Tesla electric car, never been treated like this at a Tesla service, always been welcomed with smile and been comforted with explanation and same day repairs, and even got fixed issues that was caused by me, yet a a brand that has been selling cars for decades still has no idea who they are hiring lol. This is just ridiculous! Period!

Majid Gul

Worst place to get a used car

Peter Yousef

I went back to re-discuss the warranty of the car that they offer, the employee told me he doesn't have time to deal with it and that I should go to the service and they came up with different excuses and refused to fix my car and asked for a ridiculous amount of money, at the end I paid for a false-advertised warranty.

Louis René Dussault

(Translated) Lallier Honda is an institution, it is with pleasure that the service staff will allow you to enjoy your car for several years. In addition, during your visit, take the time to meet a member of the sales staff. They will inform you about the new products and allow you to try them out so you can enjoy the best vehicles on the market. Finally, an impressive inventory of used car is available on site. Take advantage to have your car evaluated. It may be worth more than you think. Who knows, you might leave with a new car. (Original) Lallier Honda , c’est une institution, c’est avec plaisir que le personnel du service vous permettrons de profiter de votre voiture pendant plusieurs années. De plus, lors de votre visite ,prenez le temps de rencontrer un membre du personnel de vente . Ils vous informeront sur les nouveaux produits et vous permettront d’en faire l’essai afin que vous puissiez apprécier les meilleurs véhicules sur le marché. Enfin, un inventaire impressionnant de voiture d’occasion est disponible sur place. Profitez pour faire évaluer votre voiture . Elle vaut peut-être plus que vous pensez. Qui sait, vous repartirez peut-être avec une voiture neuve.

Jean-Yves Girouard

(Translated) David Gagnon offers a service that I have VERY rarely seen elsewhere !! If you want a good experience, be mega satisfied and everything goes smoothly, asked to speak to David, it will be his pleasure to help you! (Original) David Gagnon offre un service que j'ai TRÈS rarement vu ailleur !! Si vous voulez une bonne expérience, être méga satisfait et que tout se passe dans la facilité, demandé à parler à David, ça va lui faire plaisir de vous aider !

Mohammed Abdou

(Translated) The agents who work in this place are so nice. (Original) Les agents qui travaillent dans cet endroit sont tellement gentils.

amira tlili

(Translated) it doesn't deserve a star. We made an appointment to test a car. I made a 40-minute trip and had to take half a day off to tell myself that the car is sold. 0 for service 0 for courtesy 00 for professionalism Is it so requested to call a customer and notify him? We are very disappointed (Original) ça ne mérite pas une étoile. On a pris rendez-vous pour essayer une auto. J'ai fait un déplacement de 40 minutes et j'ai dù prendre une demi journée de congé pour me dire que l'auto est vendue. 0 pour le service 0 pour la courtoisie 00 pour le professionnalisme C'est si demandé d'appeler un client et de le prévenir? Nous sommes très déçus

ib ah

(Translated) Good service, courteous, friendly. Really professional and super helpful. I salute Martin from the "Parts and Services" department. Go see Martin, great guy. (Original) Bon service, courtois, amical. Vraiment professionnel et super aidant. Je salue Martin du département "Pièce et Services." Allez voir Martin, super bon gars.

Diana Kassas

Good Service and are very serious!

Etienne Stdnis

(Translated) Very good service, but some shortcomings in the customer experience .. I had to go back to find the tires that came with the vehicle and I realize that the important reminder was not made ... Dangerous reminder let's say it. Risk of fire due to the gas pump ... (Original) Très bon service, mais des lacunes au niveau de l'expérience client.. j'ai dû retourner pour chercher les pneus qui venaient avec le véhicule et je me rend compte que le rappel important n'a pas été fait... Rappel dangeureux disons le. Risque d'incendie à cause de la pompe à gaz...

Virginie Bégin

(Translated) Real "tank sellers". The seller says that the price is negotiable and ultimately no reduction is possible. We are offered free tire changes and oil changes to compensate, the seller "forgets" to indicate it on the contract. I point out to him, he indicates it by hand on our copy and assures us that there will be no problem. We arrive to change our tires and oil, we are told that such a contract is not valid. The seller who sold us the car no longer works there ... In short, a lot of energy and frustration for the initial $ 150 reduction that we asked for. The worst part is that when we went to get the car we had just bought, the seller gave us the keys and left (in a hurry), we realized at home that the car was damaged (someone must have entered the parking lot and not said so). We were never able to get compensation. My advice: avoid this dealer. (Original) Vrais "vendeurs de chars". Le vendeur dit que le prix est négociable et finalement aucune réduction n'est possible. On nous propose changement de pneus et changements d'huile gratuits pour compenser, le vendeur "oublie" de l'indiquer sur le contrat. Je lui fait remarquer, il l'indique à la main sur notre copie et nous assure qu'il n'y aura aucun problème. On arrive pour faire nos changement de pneus et d'huile, on se fait dire qu'un tel contrat n'est pas valable. Le vendeur qui nous a vendu la voiture ne travaille plus là... Bref, beaucoup d'énergie et de frustrations pour le 150$ initial de réduction que l'on demandait. Le pire dans tout ça, c'est que lorsque nous sommes allés chercher la voiture que nous venions d'acheter, le vendeur nous a donné les clefs et est parti (pressé), nous nous sommes rendu compte à la maison que la voiture était endommagée (quelqu'un avait dû rentré dedans dans le stationnement et ne pas l'avoir dit). Nous n'avons jamais pu avoir de dédommagement. Mon conseil: éviter ce concessionnaire.

Gihad Tatari

(Translated) Excellent customer service before purchase. Bad after sale service (Original) Excellent service à la clientèle avant l'achat. Mauvais service après vente

Lawrence Brossard

(Translated) I was lucky enough to be greeted by Thomas while I was visiting Lallier Honda looking for a new 7-seater SUV. From our first visit, Thomas carefully analyzed our needs and immediately presented us with his best offer. Subsequently, his follow-ups throughout the purchasing process were always well received. We had a clear picture of the risks of waiting or signing right away without ever feeling any pressure from him. It was a pleasant process from start to finish! Thanks to Thomas and the entire Lallier Honda team! (Original) J'ai eu la chance d'être reçu par Thomas alors que je visitais Lallier Honda à la recherche d'un nouveau VUS 7 places. Dès notre première visite, Thomas a bien analysé notre besoin et nous a tout de suite présenté sa meilleure offre. Par la suite, ses suivis tout au long du processus d'achat étaient toujours bien sentis. Nous avions l'heure juste sur les risques d'attendre ou de signer tout de suite sans ne jamais sentir aucune pression de sa part. Ce fut un processus agréable du début à la fin! Merci à Thomas et à toute l'équipe Lallier Honda!

iliess El Moumene

(Translated) Very welcoming and helpful staff. I bought a car there and am very happy with it. Open and attentive seller allowing interesting negotiations. (Original) Personnel très accueillant et serviable. J'ai acheté une auto lâ-bas et en suis très satisfait. Vendeur ouvert et à l'écoute permettant des négociations intéressantes.

A P

Good service, tested a few cars but not purchased because of bad communication between the dealers, wanted a Civic hatchback manual LX that was to another dealer and discussed 10 days to see and test the car, when finally the sales rep told me that is a sport and cannot test the car as it’s at honda 40-640 . Called there at 40-640 to talk to the sales rep mr Leger, when talked and explained that I wanted to see and test the car from 10 days ago he just laughed and said it’s a sport and price is $27.000 as the car has 6000 km on board. Just felt that I wasted my time on the phone with both dealers and next time will not be a next time :). I just recommend you if you want to buy a car at a better price, just go Honda Nord Sud :), I had very good service there.

Jaysse Paquet

(Translated) Did not want to refund my deposit. Absolutely wanted to sell me a green car when I did not want it anymore !! I only signed the sales contract (the agreement). They tested my credit without my written consent !! Pressure sale !! (Original) Ne voulait pas me rembourser mon dépôt. Voulait absolument me vendre une voiture verte alors que je ne voulait plus !! Je n'avais que signé le contrat de vente ( l'accord ). Ils ont testé mon crédit sans mon consentement écrit!! Vente sous pression !!

Sarah El

Very bad service I wanted to purchase Odyssey 2020 I got few offers from different locations so I decided to call Honda lallier to see their offer since I live close to them I spoke with a salesman he cuts me off saying they don’t have the 2020 yet so I asked him how long would it take to receive them he tells me 2 weeks I said that’s fine so as I’m trying to ask him for the price he cuts me off again and says no no no price is firm this is a new car there’s no way you can get any offers then I tell him but I actually did get a offer and all I’m asking you is the price he cuts me off AGAIN and says ok thank you bye and Hangs up on me I donno if he had a bad day or just didn’t feel like talking on the phone but he was very very unprofessional never ever will consider buying anything from this location

Charlie Norng

Good services!

Leon

Nice

S Zanari

(Translated) Bad customer experience. Completely disorganized. Not recommended. (Original) Mauvaise expérience client. Complètement désorganisés. Non recommandé.

Dan-A

Amazing people

Maman et sa Fifille Jean

(Translated) I bought my car the beautiful experience, very respectful staff! (Original) J'ai acheté mon auto la bas belle expérience, personnel très respectueux!

Wesley Lindor

(Translated) I am very satisfied with my visit to Honda lallier. I was fortunate to receive impeccable service by Mr. Cooper Nadeau his patience as well as his expertise impressed me! (Original) Je suis très satisfait de ma visite chez Honda lallier. Jai eu la chance de recevoir un service impeccable par Mr. Cooper Nadeau sa patience ainsi que sont expertise m’ont impressionné!

gugubeu

(Translated) Worst experience! Pay attention ! If you try to exchange your car, they offer you a price and at the end gives you another one !! I had 10,700 exchange prices, but lower (and they say nothing to you !!) it was written "Link on Exchange" was 200 less !! Start apologizing and all the kit !! No, I recommend that nobody go there !! (Original) Pire expérience! Faites attention ! Si vous essayer d’échanger votre voiture, ils vous propose un prix et a la fin vous donne une autre!! Moi j'ai eu 10700 prix d’échange, mais plus bas (et ils vous dites rien!!) c’était écrit "Lien sur Echange" était 200 de moins!! Commence a s'excuser et tout le kit!! Non, je recommande a personne d'aller la bas!!

Charlie Younghusband

Went here to look at the Odyssey minivan. They had no models available to test drive. The showroom model had no battery so very limited console view and could not see the trunk. They said that they were having an important 2 day sale, but the price we were quoted, with no options added, was $1500 higher than the web site list price, lol.

Salah-Eddine ELK

good care

Grumpy Carl

I went today for a airbag recall. Friendly staff, fast and efficient service.

Simplice Comoé

Ok

Timothy Wong

Worst customer service at the parts, stood in line with another customer in front of me for 15 minutes and finally asked one of the gentlemen at the service department if there was someone at the counter. He called, and only to find out the older gentleman was on his cellphone in the back hiding. No apology nothing, and he just brushed it off like it was acceptable In addition, the customer in front of me got so frustrated he left in a huff. Reply Update: instead of commenting a generic answer in regard to contactIng Mr. Trottier, maybe realize that his employees conduct reflect his image as an “owner/leader” of an established business. On the other hand, thank you for taking the time to reply.

DJ P

never going back here

Samuel Mehr

I confirmed an appointment to view a used car at this dealership. I drove one hour in heavy traffic to see the car. After I talked to the salesperson for 15 minutes, I was ready to test drive the car, and he informed me that he had sold the car to someone else. I then had to drive another hour in heavy traffic back home. The car is still listed online. I think they are either using fraudulent listings to lure people into the dealership, or they chose not to sell me the car on a discriminatory basis. I'm never buying a car from this place, and neither should you. Completely unprofessional and wasted my entire afternoon!

Rania Altiné

(Translated) Superb service from Mr. François Joly. He patiently listened to my needs and found the perfect vehicle for me. A big thank you to Mr. Joly and the very friendly team of Lallier Honda Montreal! (Original) Superbe service de la part de M. François Joly. Il a patiemment écouté mes besoins et à su me trouver le véhicule parfait pour moi. Un grand merci à M. Joly et à l'équipe fort sympathique de Lallier Honda Montréal!

Melissa Bucci

Go see John Kalamvokis for an excellent and friendly service.

Jessica Pinto

Amazing service and friendly staff!!! Highly recommended garage for all your need.

Rikko “Scot” Weatherup

Not impressed with the overall experience. Maybe the service was ok, but the rest quite dissapointing. Would not recommend.

Jeansebastien Germain Brisson

(Translated) Excellent service! The technical advisor Jonathan Barrero to qu'impeccable offered a service, it met my expectations and more. He took care of me as a customer. I recommend this place so that you also get the same service and perfect courtoie I received. (Original) Excellent service! Le conseiller technique Jonathan Barrero à offert un service plus qu'impeccable, il a répondu à mes attentes et même plus. Il a pris soin de moi en tant que client. Je vous recommande cette place afin que vous ayez aussi droit au même service courtoie et parfait que j'ai reçu.

wereux UFO hunter

Wrong opening hours on the door and sales staff have an attitude about it Add on: your sales people make it clear that you are not welcome when you might interfere with their departure - send secret shoppers and you will understand. I have moved on, I'm sure like many others

Ilham Coucou

(Translated) I bought my civic ex 2013, the 15Aout 2016 of the house the seller is called Marco says that the car inspect and everything is perfect the day I come to take it after I signed all the paper marco me said there is a reminder on the painting for a part of the car and I have to make an appointment for him to face the painting again (he had to warn me before the purchase), and he told me that the Ispection letter she is not available and he will send it to me the next day, I sent text messages to remind him many times the answer and I will send him tomorrow and sometimes without answer, after a month I Note that there is rust on the sunroof so I move to marco the seller at the combine for the sake of the situation as it is only a me it is sure that it was like that when I ls bought and to take the letter, he answers me that it is only a seller and it is the responsibility of the customer to check, then you have to be careful with the really alright that you signed up you are trapped nobody will help you and the after sales service does not exist at home ???????? (Original) J'ai acheté ma civic ex 2013 ,le 15aout 2016 de chez l'allier le vendeur s'appeler Marco dit que la voiture inspecter et tout est parfait le jour ou je viens la prendre apres que j'ai signé tout les papier marco me dit qu'il ya un rappel sur la peinture pour une partie de la voiture et je doit prendre un rendez vous pour qu'il face la peinture a nouveau (il devait m'avisé avant l'achat ), et il ma dit que la lettre d'ispection elle n'est pas disponible et il va me l'envoyé le lendemain , j'ai envoyé des texto pour le rappelé plusieurs fois la reponse ete je vais l'envoyé demain et des fois sans reponse ,après un mois je Remarque qui il y a de la rouille sur le toit ouvrant alors je me deplace chez marco le vendeur chez l'allier pour avisé de la situation vu que ca fait seulement un moi c'est sur qu'elle ete comme ca Quand je l es acheté et pour prendre la lettre ,il me répond que lui c'est seulement un vendeur et c'est à la responsabilité du client de vérifier , alors il faut faire attention avec l'allier vraiment des que vous signé sayé vous etes piegé personne ne vas vous aider et le service apres vente n'existe pas chez eux ????????

Peter Nikolis

Good services

Mohamed A

I have checked their website for a black HR-V 2016 today, then I called to confirm the availability and the finance rate and also if the the price can be negotiated, the answer was positive. Then I went to the show room right after the call. When i got their reception, I sit with one of the sales team (regardless that it was very clear that there is no desire to sell), and the car was there, but i have been told that the car is sold out already!. then i was told there is a similar white car, but the price can't be negotiated and the finance rate is 6.99%. was very disappointing experience. even i stayed their for just 5 minutes after spending almost 30 minutes to get there.

Louis Gareau

(Translated) Thanks to Mr. Istiak Billah for his excellent service! Smiling, pleasant and he knows his business, go see it! (Original) Merci à M. Istiak Billah pour son excellent service! Souriant, agréable et il connaît son affaire, allez le voir!

Eric To

Went to see a used Honda Fit Sport, that used car sales man don't know what he was talking about. Just keep saying everything is good, the car is good, and the price is the best, etc. This was in year 2010.

Pankhuri Gupta

Very unprofessional people

MKP

(Translated) This is the worst customer service in the city! Do not buy from Honda to combine it. They will make fun of you. The good service when you go to buy will disappear at the slightest problem you have with your car. Sales Director André Lebouc is a big hypocrite and badly polite and especially a big liar, as all his colleagues at Honda combine. In short, read the forums before buying any model Honda, it is not true that they are good cars. The best brand is the one that supports you and listens to you in case of problems. My sister bought her Mazda and she is super happy with service. If you want to have peace of mind and above all a good after sales service, go anywhere except Honda to combine it. Beware of false promises of red carpets or anything else. To sum up, HONDA L'ALLIER is a team of hypocritical and unprofessional liars. Save yourself, go elsewhere! (Original) C’est le pire service à la clientèle dans la ville! N’achete pas de chez Honda l’allier. Ils vont se moquer de vous. Le bon service quand vous allez acheter va disparaître au moindre problème que vous avez avec votre auto. Le directeur des ventes André Lebouc est un grand hypocrite et mal poli et surtout un grand menteur, comme toutes ses collègues chez Honda l’allier. Bref, lisez bien les forums avant d’acheter n’importe quel modèle Honda, ce n’est pas vrai qu’ils sont des bonnes autos. La meilleure marque est celle qui vous soutient et vous écoute en cas de problème. Ma sœur a acheté sa Mazda et elle est super contente de service. Si vous voulez avoir la tranquillité d’espeit et surtout un bon service après vente, allez n’importe ou sauf Honda l’allier. Méfiez vous des fausses promesses de tapis rouges ou tout le reste. Pour résumer, HONDA L’ALLIER est une équipe de menteurs hypocrites et non professionnels. Sauvez-vous, allez ailleurs!

TANI LOUAT

(Translated) What becomes Honda? I called the dealership because my vehicle (a recent model) is over-consuming engine oil. The representative told me that I was the first customer who told them about this problem and to justify the lack of oil, he told me that the technicians do not fill it to the max. I did a search on the net and actually this model has this problem and many customers talk about it. Basically the answer of the representative: or he is incompetent, he is not aware or it is a way to send me a walk because he does not want to touch this problem. In the 2 cases, it is not is not good for Honda. Consumer Reports' latest ranking in terms of reliability and services has ranked this brand far behind Toyota, Kia and Buick. I will raise my problem with another dealer, otherwise I will write to the Vice President at the head office .. (Original) Que devient Honda ? J'ai appelé les services de ce concessionnaire à cause que mon véhicule (un modèle récent) surconsomme de l'huile moteur. Le représentant m'a répondu que j'étais le premier client qui leur parle de ce problème et pour justifier le manque d'huile, il m'avait dit que les techniciens ne le remplissent pas au max. J'ai fait une recherche sur le net et effectivement ce modèle a ce problème et beaucoup de clients en parlent. Au fond la réponse du représentant: ou il est incompétent, il n'est pas au courant ou c'est une façon de m'envoyer balader parce qu'il ne veut pas toucher à ce problème.Dans les 2 cas, ce n'est pas bon pour Honda. Le dernier classement de Consumer Reports en terme de fiabilité et de services a classé cette marque loin derrière Toyota, Kia et Buick. Je vais soulever mon problème chez un autre concessionnaire, sinon je vais écrire au Vice-président au siège social..

Joshua Tesher

Very good store and amazing employees especially one of their newest salesmen Cooper Nadeau.

Jia

Terrible customer service from both the salesman and the owner. All they want is to extirp every single cent out of the consumer. Would not recommend to anyone. Looking at other reviews over the past months, it is clear that this dealership is going downhill.

yean keo

Highly recommanded sales from Cooper, reliable man!

Simon Brisson

(Translated) Thanks to Mr Istiak for enlightening me on the different options on the vehicles. Despite the fact that I was just shopping, it treated me like a long time customer. Knowledge, professionalism and honesty are the words that come to my mind when I hear Lallier Honda ???? (Original) Merci à Mr Istiak pour m'avoir éclairé sur les différente option sur les véhicule. Malgré le fait que je fesais que magasiner, il m'a traiter comme un client de longue date. Connaissance, professionnalisme et honnêteté sont les mots qui me vienne en tête quand j'entends Lallier Honda ????

Thibault Buslot

(Translated) I had never visited or set foot at Lallier Honda. Following the discovery of my next vehicle, I contacted a friend who put me in touch with Annie, my sales consultant and then David, their financing specialist; both demonstrated a very good understanding of my financial goals and facilitated the transaction. Thanks again to Annie and David for their very good service and their patience. I must also add that a week after the receipt of my new vehicle a reminder had to be made on it and I immediately contacted Annie, my sales consultant who directed me to the right person in one phone ! Mathieu Defoy's service at the service was very good too! I hope this good service will remain! (Original) Je n'avais jamais visité ou mis les pieds chez Lallier Honda. Suite à la découverte de mon prochain véhicule j'ai pris contact avec un ami qui m'a mis en relation avec Annie, ma conseillère en vente et ensuite David, leur spécialiste au financement ; les deux ont fait preuve d'une très bonne compréhension de mes objectifs financiers et ont facilité la transaction. Merci encore à Annie et David pour leur très bon service et leur patience. Je dois ajouter également qu'une semaine après la réception de mon nouveau véhicule un rappel devait être fait sur celui-ci et j'ai tout de suite communiqué avec Annie, ma conseillère en vente qui m'a dirigé vers la bonne personne en un téléphone ! Le service de Mathieu Defoy au service était très bon aussi ! J'espère que ce bon service demeurera !

Jasmine Sauriol

(Translated) For my first vehicle purchase from a car dealership, I couldn't have asked for better service! Thomas, my salesperson, answered all my questions and requests with great ease. He is a salesperson who is knowledgeable about his subject and who is clearly passionate about it. Thanks again for your excellent service! (Original) Pour mon premier achat de véhicule dans un concessionnaire automobile, je n'aurais pas pu demander mieux comme service! Thomas , mon vendeur, à su répondre à toutes mes questions et demandes avec une grande aise. C'est un vendeur qui est en connaissance de son sujet et qui en est clairement passionné. Merci encore pour votre excellent service!

Andreas Sofroniou

Looking for a Honda, go see John Kalamvokis. Very patient and knowledgeable to get you what you need.

Loved Lee Richardson

I bought a Honda recently from here and I was really impressed with the service I received from Francois Joly, the lovely woman at the front desk and the sales manager! Thank you Lallier Honda for a pleasant experience!????

Nix J

(Translated) Courteous service really appreciated no pressure to sell you (Original) Service courtois vraiment apprécié pas de pression pour te vendre

Bastian Rituit

(Translated) Wow! Excellent service! The seller Cooper served me I strongly advise him! (Original) Wow! Excellent service! Le vendeur Cooper m’a servie je le conseil fortement!

Julie Hlavacek-Larrondo

(Translated) We have had many problems with this dealer. In addition to repeatedly refusing to change a non-functioning screen (despite direct evidence of the malfunction and the fact that the screen was covered by warranty) and waiting months for a spare for the air conditioning , we recently wanted to settle our account. We moved around to ask how to proceed - we were told it was enough to just come back without an appointment with the money ... which we did afterwards. However, when we got to the dealership, the salesperson was very aggressive and told us about ten times that we should have made an appointment ... despite the fact that I had made it clear to him that we had been told otherwise. He then asked us to go to the service to make an account change ... when we arrived at the service, the specialist told us the opposite and that he could not complete the transaction. So there were several contradictions, and these are just a few examples. The experiences have been so bad that we now refuse to buy a Honda again. (Original) Nous avons rencontré de nombreux problèmes avec ce concessionnaire. En plus d’avoir refusé à plusieurs reprises de changer un écran non fonctionnel (malgré des preuves directes du dysfonctionnement et le fait que l’écran était couvert par la garantie) et d’avoir attendu des mois pour une pièce de rechange pour la climatisation, nous avons récemment voulu acquitter notre compte. Nous nous sommes déplacées pour demander comment procéder - on nous a dit qu’il suffisait simplement de revenir sans rendez-vous avec la somme d’argent…ce que nous avons fait par la suite. Cependant, arrivé au concessionnaire, le vendeur était très agressif et nous a répété une dizaine de fois que nous aurions dû prendre un rendez-vous…malgré le fait que je lui avais clairement expliqué qu’on nous avait dit le contraire. Il nous a par la suite demandé d’aller au service pour effectuer un changement de compte…arrivé au service, le spécialiste nous a dit le contraire et qu’il ne pouvait pas effectuer la transaction. Il y a eu donc plusieurs contradictions, et ceci ne sont que quelques exemples. Les expériences ont été si mauvaises que nous refusons maintenant d’acheter une Honda à nouveau.

Sukhdev Singh

Bad service! Not happy, avoid if possible. Was misinformed about their inventory and when I got there, 1.5 hr drive, the vehicle wasnt available. They didn't even bother to acknowledge that they had made a mistake. Careless staff!

Ice Gamer Plays

(Translated) I like the service at Honda Lallier, the people are friendly (Original) J’aime bien le service d’entret chez Honda Lallier, les gens sont aimables

Naji Elhoucine

Good but expensive

Mehdi Bellil

Nice people...

Quoc Nguyen

(Translated) Very bad experience. The seller and the sales manager were not reliable. I was looking for a specific HR-V. Instead of telling me from the start that he did not have one, they made me sign a contract to inform me days later that they could not locate the vehicle. A waste of time and energy. (Original) Très mauvaise expérience. Le vendeur et le directeur des ventes n'ont pas été dignes de confiance. Je cherchais une HR-V spécifique. À la place de me mentionner dès le départ qu'il n'en avait pas, ils m'ont fait signer un contrat pour m'informer des jours plus tard qu'ils ne pouvaient localiser le véhicule. Une perte de temps et d'énergie.

ButtSqueak

Purchased a car with the help of Cooper Nadeau. He was very helpful and I was very at ease choosing my car with his assistance.

Sylviane Parent

I mostly go to Lallier for the Service. Jean-Francois is a great guy and remembers me. They can get me to work and pick me up and are never overpricing me or over doing jobs and then surprising me with a crazy bill.

Rajeev M

Bad experience, they have scheduled me an appointment but no one was there available to attend, have waited for 20 mins standing in the reception and left the place, the people in the reception was not even bothered.

Kelly-Anne Roy

(Translated) David Gagnon is just the best seller ever. Thank you for your sound advice on cars! (Original) David Gagnon est juste le meilleur vendeur ever. Merci pour tes conseils judicieux en matière d’automobiles!

Tic Tac-toc

(Translated) Waste of time, we agree to do my repairs but when I come back to take possession of the vehicle, I am told that the boss does not want to repair my car because I have skirts, so I propose to remove them and despite everything I refuse to have them. fix my car. ..2 days lost ???? (Original) Perte de temps, on accepte de faire mes réparation mais lorsque je reviens prendre possession du véhicule on me dit que le patron ne veut pas réparer ma voiture car j'ai des jupes, alors je propose de les enlever et malgré tout i refuse de la réparer ma voiture. ..2 jours de perdu ????

Tanveer Bajwa

good centre

caroline Mitchell

(Translated) Mrs. Sara Chartier offers an excellent service .. All with a superb smile .. I highly recommend her (Original) Madame Sara Chartier offre un excellent service.. Le tout avec un superbe sourire.. Je la recommande fortement

Aman Deep

They are the best ones They are very good in customer service I had some issues in registering my Car and they returned me back my all deposit even the non refundable deposit. Thank you ANNIE ????

UdViiL

(Translated) Last month I had to change my A / C on my Honda, to my surprise I had a warranty on it, and then I had an excellent service and detailed explanation from Alex Cruz Diaz on the Service side. (Original) Le mois passé j’ai du changer mon A/C sur mon Honda, a ma surprise j’avais une garantie dessus, et puis jai eu un excellent service et explication détaillée de la part de Alex Cruz Diaz du côté de Service.

Alex xelA

Nice guys. Rust buckets.

Cat Woo

Excellent service from salesman CLAUDE, he gave everything he could and left with an amazing deal with new winter tires and like new summer tires! Extra copy key too!! Ask for him if you going there!!

lisa simonson

Excellent service!

Melissa Loder

John Kalamvokis was very helpful when we visited!!! Great employee!

lydie la luchadora !Pintro

(Translated) Find the car of your dreams has honda compensate a customer outside peer unbeatable adequate interest rates Press quickly take your new car note every thursday friday there is a new car do not lose your chance press quickly take hold and realize your dreams. Honda lallier we make the difference (Original) Trouver la voiture de vos rêves a honda pallier une clientele hors pairs des prix imbattable taux d interet adéquat presse vite prendre votre nouvelle voiture notez bien chaque jeudi vendredi il y a de nouvelle voiture ne perdez pas votre chance pressez vite prendre la tienne et concrétiser vos rêves. Honda lallier nous faisons la difference

Brahm Liquornik

I always appreciate coming to Lallier Honda. They provide exceptional service and always willing to help and answer all my questions.Wendell is my sales rep and is very knowledgeable and professional

ashish arora

Very poor . Was told tire change is free for 1st time . When I showed up oh by the way 89 dollars plus 10 $ to disinfect the car . Overall extremely dissatisfied . Waste of time .

georgios giannoumis

Very good ty

Wayne Whitefield

Excellent service, highly recommended

Vitalii Trubchaninov

Excellent customer service.

Aleric Cirella

I bought a Venza this summer from them. They were very eager to put the car in my hands, which can be good, but: added a 180$ Trousse VIP lallier to my bill without my noticing (this is just a fake fee - I didn't get any special service in exchange. I got them to remove it. Salesman claims it was a mistake. They took back my old car for 800$, but on the invoice it was down to 700$. He said that it's because he had to deduct the taxes and that it was due to my inexperience buying cars. I got him to give me back the 100$ also after much negociation. I got the car inspected at CAA (they were nice enough to bring it there - that's why I'm giving them 2 stars and not one). A few issues were found. They had to change a tie rod, which they did. However it's common sense that when you change a tie rod, you have to do the alignment. Of course the alignment wasn't done when I picked up the car for final delivery. I ended up doing it just today, when I got my winter tires put on. This cost me an extra 100$. One would think that buying at a dealer like HONDA is a form of guarantee that there will be good service. WRONG. Improve your game Lallier. Don't hide behind the Honda brand. You're degrading it.

Ronald Quintero

After a 700 plus service and 3 years of fidelity my car was left scratched and dented. Very disappointed.

George Voyatzakis

Good service. Nice staff.

Mario Adonis

Worst customer services ever i have a recall order for my ac unit that was supposed to take 3 weeks in October last year now in January 2021 i call they dont have my order one agent tranfer me to a voicemail and they been hanging up on me since

Ioanna

Awesome service always going the extra mile

robert lelievre

(Translated) Courteous service by Professional people that could ask for better than Honda de Montreal Lallier. Hats off to Miss Sara who gave us all the explanations about our Honda Clarity that we adore (Original) Un service courtois par des personnes Professionnelles que demander de mieux que Honda de Montréal Lallier. Chapeau à Mlle Sara qui nous a donné tout les explications concernant notre Honda Clarity que nous adorons

sttaph ait

(Translated) Honda CRV 2019 Total disappointment for us who are on our third Honda. We went twice (once to the garage and once to a salesperson) to report a malfunction of the LEDs in the passenger compartment including those of the gear lever and the doors ..., these LEDs or interior indicator lights do not light up at night. Last night I had to fumble around in the dark to turn on the air conditioning, it's just dangerous !!! And it's been going on for a year, since the acquisition, in fact. Our safety does not seem to be a priority here. (Original) Honda CRV 2019 Déception totale, pour nous qui sommes à notre troisième Honda. On s’est présenté 2 fois (1 fois au garage et une fois auprès d’un vendeur) pour signaler un dysfonctionnement des LED de l'habitacle incluant ceux du levier de vitesse et des portes... , ces LED ou voyants lumineux intérieurs ne s’allument pas la nuit. Hier soir, j’ai dû tâtonner dans le noir pour mettre la clim, c'est simplement dangereux !!! Et ça dure depuis un an.,depuis l'acquisition, en fait. Notre sécurité ne semble pas être une priorité ici.

Marcel Dupont

(Translated) Super service from francis Ashton! Thank you for your listening and professionalism. Nice concession and no pressure for buyers ca Jaime ca !!! (Original) Super service de francis Ashton ! Merci pour ton écoute et professionnalisme. Belle concession et sans pression pour les acheteurs ca Jaime ca !!!

Evelyn Letourneau

Mr. Braithwaite seem to try to bring us to the cleaners.

Angelo Lalli

This happened a few years ago. My son had a civic si .went in for something and they called him to tell him that his air filter needed to be changed, it was completely false because the previous day had had put in the original air filter because of the warrantee . The filter they had put on his car must have had 200k klm. We argued with some guy and he wanted to give us another filter but we told him to go and f. Himself. We didn't take his filter. I just noticed today that i can make a review..

Roshan kh

Very bad service bad and rude manager ????

Maribel Soto

(Translated) Bodywork - better customer service experience! (Original) La carrosserie - meilleure experience service a la clientèle!

Christian Barrero

Great customer service, thanks to Alexander!

WeaseL Logic

Went to look at a used car. Saleswoman (Annie Guillemette) was super friendly and it felt more like talking to a normal person then a sales rep. Wasn't pushy, let me do my thing. (I have a list of stuff to inspect for used cars from chris fix and its 4 pages long but she had no problems letting do my inspection for 30 min.) Didn't end up in a sale because the car had an issue.(felt it within driving 20 meters out the lot. Car was nice and kind bummed about the issue.) I would return if they had a car i want.

Արսեն Հոսեփյան - Առաքելյան

I'm very appreciated with the service and professionalism of Honda Lallier, Mari-Eve Provost she is the multi-professional assistant who's doing everything to help you. Francis got approve for leasing during 15 minutes for my Honda Odyssey 2017. Thanks God we have people like these in our city.God bless you, and good luck

Robert Wolski

Excellent..

dont give up (Not despair yet)

Bad experience with them: My car is under warranty. I went to them and I had a crackling sound in the axle, right and left. After waiting for more than two hours, they told me that the car was ready and it was repaired, but unfortunately the sounds were the same. ,. The axle was replaced from the left side only, and I received the car in a scratch from the front bumper. They disconnected my dash cams to stop recording! And play with it !!

Imran Arthur

Absolutely love the service here .

Steph and George

The place is nice friendly staff. The salesman John Kalamvokis was amazing. Really helpful and knowledgeable.

Ehsan Ghalamzan

Mr. Rene is a wonderful representative in this branch, But the financial representative, Mr. Andre, served me terrible and he did not show me any willing to be flexible with his customer!!

Gabriel Bibeau-Robillard

Best thing about this place was by far Mr Istiak Billah. Thanks for everything and looking forward to seeing you again.

Jason Lainesse

(Translated) I just bought a 2017 CRV and Martin Dagenais is a model of patience and know-how. Its service is exceptional and of superior class and puts you in confidence from the first moments! I recommend Lallier Honda to everyone! LALLIER HONDA THE GOOD DEAL IS LALLIER !!!!!!! ???????? (Original) Je viens de faire l'acquisition d'un CRV 2017 et Martin Dagenais est un modèle de patience et de savoir faire. Son service est exceptionnel et de classe supérieur et vous met en confiance dès les premiers instants! Je recommande Lallier Honda à tous! LALLIER HONDA LA BONNE AFFAIRE C'EST LALLIER!!!!!!!????????

ezeka camini

(Translated) The best Honda center I visited. Excellent service especially with Cooper Nadeau. I recommend everyone to ask for this wonderful young man. (Original) Le meilleur centre Honda que j'ai visité. Service excellent surtout avec Cooper Nadeau. Je recommande a tout le monde de demander pour ce jeune homme formidable.

paarthiv reddy

I did recently fuel pump recall service with lallier service Center. It’s really disappointing work done. Seat buckle kept inside seat and installed, now not able to keep child seat, moreover oil spilled over seat covers & car full of gas smell. These all very basic things to make sure done properly. Now I really worried how the fuel pump replacement done. I don’t think certified mechanic s are working here. Be careful going to this service Center.———— To fix above stated issue I have visited this service Center and they messed up with my car again. Inside the car there are full of dirty water marks on the doors and seats attached images as well, I believe they are doing this kind of mess work intentionally, I don’t think they minimum professionalism and curtsy towards customers. I am really disappointed. I don’t think they are really professional mechanics working here. Always better to avoid this service Center.

Gaétan Longchamp

(Translated) I already bought a car at this garage I had good service (Original) J’ai déjà acheté une voiture à ce garage J’ai eu un bon service

Jessica Lacasse

(Translated) Very good service from Marie-Ève Provost! She is a very good saleswoman who listens to our needs! (Original) Très bon service de Marie-Ève Provost! Elle est une très bonne vendeuse à l’écoute de nos besoins!

Ron Charles

Not very attentive, several current Honda models not on display anywhere on site

Nico Di

They don’t even deserve this one star horrible experience very arrogant people

Patricia Connolly

Got my HRV there. I love it! Thanks, Guys!

kev

(Translated) Very good service my seller Steve the abbey wow know his product very well and with a smile I recommend to everyone !!! (Original) Très bonne service mon vendeur Steve l'abbée wow connais très bien son produit et avec le sourire je recommande à tous !!!

GP

(Translated) I did business with Lallier for a used car and was well served. On the other hand, now that I am no longer a Honda owner, I am still being called to ask if I am satisfied with my Honda and I am offered to replace it when, every time, I tell the person remove my details from their mailing list and mailing list. (Original) J'ai fait affaire avec Lallier pour une voiture usagée et j'ai été bien servi. Par contre, maintenant que je ne suis plus propriétaire d'une Honda on continu à m'appeler pour me demander si je suis satisfait de ma Honda et on m'offre de la remplacer alors qu'à chaque fois j'avise la personne de retirer mes coordonnées de leur liste d'envoi téléphonique et postaux.

Dan

Recently bought a used Honda Fit from here. Car seems to be fine after a couple of months but the customer service experience was lacking in attention to detail. I had the following issues during my dealings with Lallier Honda (more or less ordered from most to least serious): 1) They knew I was taking the car to Ontario for safety and registration but didn't fill in and sign the Quebec certificat d'immatriculation. Had the lady at Service Ontario not been kind, I would have had to drive all the way back to Montreal. This is completely unacceptable. 2) The Lallier '200000km/10 year powertrain warranty' was a selling point for me but I didn't receive any paperwork for this until I asked for it. When I did get it, it states that in order to be eligible, EVERY bit of work has to be carried out by them, even oil changes. For someone living in Kingston, ON this is completely useless and I felt it was deceitful to use it as something of value to me. 3) It was a certified used vehicle, yet the right wing mirror was faulty. Replaced under the 1-month warranty but should have been detected before I took the vehicle. I had to ask 3 times by email to make sure the repair would be carried out under warranty - that's not a language issue, it's a lack of attention to detail. 4) The car was not cleaned properly (food remains and a glovebox full of dust). This was remedied when I complained. 5) The car did not come with a full tank of gas, as promised. This was remedied when I complained. 6) Battery was flat when I got it (car started but then I stopped it to work out my route to Ontario, after which it didn't start again and needed a jump). Don't hand over a car with a flat battery to a customer! 7) Even little things like having 4 screws instead of 2 on my front and rear licence plate holders so that they don't rattle had to be asked for. In summary, I bought a decent car at a not too inflated price and with the peace of mind that they had (mostly) checked that it wasn't a lemon. I got free muffins and coffee, big smiles and was called 'sir' to within an inch of my life by the service guys, making me FEEL special. But with all the issues I experienced, I realised I wasn't actually that special at all to them and they just wanted me to pay the money and get out as fast as possible without noticing where they had cut corners. Disappointing.

Dinh An Nguyen

We just buy recently a Honda Clarity at this dealer, the service is incredibly great. They have a good honesty that I appreciate very much where sales representatives (Tuan-Hien Tran and Alexandra or Alexia, sorry I forget the name...) assist us in detail on the car as well as the procedure. I personally recommend this dealer and also if you can get those sales representatives that I mention above, then you do not miss anything.

Matthew Di Minno

The staff were friendly and took the time to answer all of our questions and gave us a variety of options to choose from which fit our needs. The loss of stars is due to a delay of about 2-3 weeks past the initial delay which was quoted to pick up the new vehicle. We had to reach out to them in order to get updates where it would have been appreciated had they been the ones to call/email and inform us.

Abdelaziz Mansouri

(Translated) Disrespectful sales manager imbued with himself ... We were contacted by the dealer as a loyal customer in order to offer us a so-called privilege offers. A young new saleswoman took care of us and gave us confidence. She then left for a few minutes and returned with the business manager. With the purchase of our Civic 2017 we had a 0% rate and that's what we asked for a possible new purchase. the sales manager retorts to us that it is not possible that we were able to benefit from this rate because Honda never gives this rate. In addition, he offers us to take back our vehicle at two-thirds of its value ($ 12,000) while the same vehicle with 3 times more km was sold at their branch at prices greater than $ 16,000. We confirmed that the former commercial manager did offer us this rate, (rate available on Civics at the time) but he insisted in these comments. We felt insulted and disparaged. Failing to pass us off as liars, he sells off our vehicle which has been maintained in their workshop and which has only 38000Kms to the storyteller. The sales manager obviously didn't want to sell us vehicles. Very disappointed and insulted by this privileged experience .... (Original) Directeur commercial irrespectueux et imbu de lui même... Nous avons été contacter par le concessionnaire comme fidèle client afin de nous proposer une soit disant offres privilège. Une jeune nouvelle vendeuse nous a pris en charge et nous a mis en confiance. Elle est ensuite parti pour quelques minutes et est revenue en compagnie du directeur commercial. A l'achat de notre Civic 2017 nous avions bénéficier d'un taux de 0% et c'est ce que nous avions demandé pour un éventuel nouvel achat. le directeur commercial nous rétorque que ce n'est pas possible que nous ayons pu bénéficier de ce taux car Honda ne donne jamais ce taux. De plus il nous propose de reprendre notre véhicule au deux tiers de sa valeur (12000$) alors que les même véhicule avec 3 fois plus Kms étaient vendu a leur succursale a des prix supérieur a 16000$. Nous avons confirmé que l'ancien directeur commercial nous a bel bien offert ce taux, (taux disponibile sur les Civic a l'époque) mais il insista dans ces commentaires. Nous nous sommes sentis insulter et dénigrer. A défaut de nous faire passer pour des menteurs, il brade notre véhicule qui a été entretenue dans leur atelier et qui n'a que 38000Kms au conteur. Le directeur commercial ne voulais visiblement pas nous vendre de véhicules. Très déçus et insulter de cette expérience privilège ....

Stephane Rivard

(Translated) Quick service this morning for a Honda recall ... Ordinary PCM software update procedure. (Original) Service rapide ce matin pour un rappel de Honda... Procédure banale de mise à jour de logiciel PCM.

Rose-anne Seguin

(Translated) I had a great experience with people who work in this company! They were available to answer my many questions. I was also very satisfied with the service of the girl who welcomed me for my delivery. Miss Sara was courteous, warm and professional. I enjoyed chatting with her. The delivery process went very well! (Original) J'ai vécu une très belle expérience auprès des gens qui oeuvrent dans cette compagnie ! Ils étaient disponibles pour répondre à mes nombreuses questions. J'ai également été très satisfaite du service de la jeune fille qui m'a accueilli pour ma livraison. Mlle Sara était courtoise, chaleureuse et professionnelle. J'ai bien aimé discuter avec elle. Le processus de livraison s'est très bien déroulé !

Daphnee Desjardins

(Translated) So a good dealer. Fabulous people, generous with their time and their advice. Impeccable customer service. Even at the garage, people are wonderful and super nice. I highly recommend it. (Original) Tellement un bon concessionnaire. Gens fabuleux, généreux de leur temps et leurs conseils. Service a la clientèle impeccable. Même au garage, les gens sont merveilleux et super gentils. Je vous le recommande fortement.

Bernadine Fontaine

Great 2021 collection!!! Wow!!

Jorge Alejandro Garcia

(Translated) Extremely disappointed, I take the trouble to make an appointment and the vehicle is already sold, sales tactic? I contact you at 11:30 I show up at 15:30 and it is sold. (Original) Extremement déçu, je prends la peine de faire un rendez-vous et le véhicule est déjà vendu, tactique de vente? Je vous contacte à 11:30 je me présente à 15:30 et il est vendu.

Michael Di Genova

HORRIBLE SERVICE i ever experience!!!!! DO Not go there !!!!!!! Its not even worth 1 star !!!!! I went there to ask ONE question. When the girl at front desk, told the guy why i was there. He was rolling his eyes and swearing!!! After i bought a new honda they do that !! Dont GOOOOO. Go somewhere else

Nick Vourvakis

Very disappointed. Waste of time coming to this dealer. They waste your precious time

Nicholas Katsampas

I highly reccomend john kalamvokis he is very kind and a great employee

Joey J

The worst car dealer in Montreal. The salesmen will try to sell you a car that is more used up than advertised - hidden defects and followed by poor customer service. Do not go there because they will have a big smile once you enter and an ignoring attitude after money is in their pocket. They will call you liar. Good job in work ethics from salesmen and managers. If you are looking for an honest car dealership, this is not one. Avoid it.

A Scott

(Translated) If a representative of the call center gives you an appointment to see a vehicle, it is quite possible that it has been sold for more than 24 hours at the time of the appointment, but that nobody notifies you before your arrival there. Know this before making a round trip of more than two hours by public transport ... Suggestion to the dealer: see with the potential customer if other vehicles may interest him * before * he moves. (Original) Si un représentant du centre d'appel vous donne rendez-vous pour voir un véhicule, il est bien possible que celui-ci soit vendu depuis plus de 24 heures au moment de la prise de rendez-vous mais que personne ne vous en avise avant votre arrivée sur place. Sachez-le avant de faire un aller-retour de plus de deux heures en transports en commun... Suggestion au concessionnaire : voyez donc avec le client potentiel si d'autres véhicules peuvent l'intéresser *avant* qu'il ne se déplace.

Lalonde Magalie

(Translated) A big thank you to Marie-Eve for her advice and professionalism when purchasing my vehicle! (Original) Un gros Merci à Marie-Eve pour ses conseils et son professionnalisme lors de l’achat de mon véhicule!

Félix De Serres

(Translated) Superb service very friendly and very efficient. I highly recommend this garage to everyone! (Original) Superbe service très aimable et très efficace. Je recommande ce garage fortement à tous!

vishal Chakraborty

It was a great experience and Tuan truan makes it simple to choose the right dealership for my new car.

emily sullivan

Had awesome service from John K. Very informative and patient! I will definitely be recommending him to my friends and family!

Marie-Helene Briand

(Translated) Excellent experience! Nice speed in my search for a car. Very much appreciate the way Mr. Francis Ashton presented the financing and guarantee options to us without putting us under pressure. I recommend everyone to go (Original) Excellente expérience! Belle rapidité dans ma recherche de voiture. Beaucoup apprécier la façon dont M. Francis Ashton nous a présenté les options de financement et de garantie sans nous mettre de pression. Je recommande à tous d'y aller

Rania Nader

I would definitely recommend Mr. Tuan who offered me an amazing support and accompanied me through my purchase. He was patient, respectful and very understanding. Tuan, thank you so much for the amazing experience ❤

Haris Fyaz

(Translated) Excellent service, I'm not ready to buy for financial reasons yet and I appreciated being under no pressure. I have received a good explanation on the different versions of the Civic and I will definitely make my purchase there. Continue the excellent service !! Special mention to the seller I spoke with, Istiak (sorry I don't remember his last name, but he must not have 5) (Original) Excellent service, je ne suis pas encore prêt à acheter pour des raisons financières et j’ai apprécié ne pas avoir de pression. J’ai reçu de bonne explication sur les différentes versions de la Civic et je vais définitivement faire mon achat là-bas. Continuer l’excellent service!! Mention spéciale au vendeur avec qui j’ai parlé, Istiak (désolé je me souviens plus de son nom de famille, mais il doit pas en avoir 5)

Isabelle Clerouin

(Translated) The parking lot is ugly in a rough dirty and full of holes the parking lot to go to the parts and the body. (Original) Le stationnement est laid en sale raboteux et pleins de trous le stationnement pour aller aux pieces et a la carrosserie..

sandra pisani

Excellent service at Honda Lallier! Wendell is helpful & accomodating; David knows his stuff and is on the ball & Marie-Eve takes the time to explain / answer questions. These three individuals are not only experts in what they do but they were kind and patient and professional. They exude positive energy, and it was a pleasure dealing with them. Thank you!!!

Tina G

called to make an appointment simply to have a new key fob programmed with the Service dept and requested an appointment after 5pm anytime in Oct, Nov or Dec and was told that they cannot accommodate me since they are busy changing tires. Nice.

Mary-Lynds Syllion

Great service!

Maxime Gagnon

(Translated) Salesman David (I think that's his name) did a great job with me. In addition the showroom is very very beautiful. I recommend it! (Original) Le vendeur David (je crois que c’est ça son nom) a fait un excellent travail avec moi. En plus le showroom est très très beau. Je vous le recommande!

Frédéric Hewitt

(Translated) Bad sales experience, the vehicle was unusually more expensive than online (dealer fees), the seller did not know his products and had to confirm the prices with a colleague, difficult negotiation, no listening of the salesman vis-à-vis our needs . We finally went to see another Honda dealer, where weird, the car was significantly cheaper. (Original) Mauvaise expérience de vente, le véhicule était anormalement plus cher qu'en ligne (frais de concessionnaire), le vendeur ne connaissait pas ses produits et devait confirmer les prix avec un collègue, négociation pénible, aucune écoute du vendeur vis à vis de nos besoins. Nous sommes finalement allé voir un autre concessionnaire Honda, où bizarre, la voiture était nettement moins cher.

Ahmet Uyar

Bought the car - Wasn't washed, asked them to wash it. Yeah the car was already washed we won't do it. First repair: They hand me the car the windshield washer is not working. I bring it in to get it fixed, sorry we don't have a car. Second repair: They don't perfect the symetrical difference of the windows of the side that was changed. Sorry we don't have a car. They tell you 'OK we'll check your problem for free and we'll charge you to get it fixed. I said alright, next week the director says 'We'll charge you 120$ to take a look at it.' Point is charge me whatever you want for the work you have to do. But don't play games with people and lie to them and try to make them look like idiots. If it costs 20$ it costs 20$ if it costs 5000$ it costs 5000$. Don't lie to people and try to squeeze them from money. Liars, cheaters, lazy, crooks. I will never ever do business with you people ever again.

James Bedi

Thanks for the great service John Kalamvokis! I really felt taken care of and like I wasn’t getting ripped off, I would definitely recommend others to come here.

Michel Fortin

(Translated) Thank you very much Mr Joly for the service you have given me. I am satisfied and happy with my car. You have inspired me with confidence and transparency. Mr. Fortin (Original) Merci beaucoup M.Joly pour le service que vous m’ avez offert. Je suis satisfait et content de mon auto. Vous m’avez inspiré confiance et transparence. M. Fortin

Audrey Blanchette

(Translated) Thank you David for your excellent service! Really good seller! (Original) Merci David pour ton excellent service! Très bon vendeur!

Jamal Abdallah

Good and quick service. Very hard to reach

Ammar Arnous

I did more than 3 honda dealers before landing on the right sales person who really know the product. I wanted a specific van for my work, and Stephanie Baribeau helped me find it. Now im a happy owner of a brand new Odyssey :-D

DIY PROJECTS

Well bought 3 litres of Honda DW1 transmission oil ... for my CRV 2004. Got home and put oil bottle onto weighing scale turned out each bottle weigh approximately 0.9Litre not 1 litre as it says on bottle .. Honda dealership charged me 12.56$ for each litre .. I think it is not fair .. this is total rip off .. also it could damage transmission as u thinking u have 3litre of oil but in reality u only got 2.7 litres or even less ..

Bedros Manikian

Great place to get a car - service with a smile . My visit today was for service - quick efficient and friendly .

Mario Hachem

Didn't improve much from 20years

Brian Girard

(Translated) I visited lallier Honda and I was lucky to be served by a young man named Cooper, he was very dynamic and respectful and for the first time in a dealership I felt he was looking for really a car for my needs and not only make a sale, we feel the passion in his work, I recommend it to everyone! (Original) J’ai visité lallier Honda et j’ai eu la chance d’être servis par un jeune homme qui s’appel Cooper, il a été très dynamique et respectueux et pour la première fois dans un concessionnaire j’ai ressentis qu’il cherchait vraiment une voiture pour mes besoin et non seulement faire une vente, on sens la passion dans son travail, je le recommande a tous !

Michael Labelle

Great service from my salesman Cooper, very happy.

43frabi

(Translated) Purchase of a 2017 Civic Hatchback Very good service and nice welcome Delivery as promised I recommend this dealer (Original) Achat d'une Civic Hatchback 2017 Très bon service et bel accueil Livraison telle que promise Je recommande ce concessionnaire

Kelvin Reyes

Great customer service

maggie stevens

such a great service from john kalamvokis

David O’Brien

Excellent service de John Kalamvokis ????????

Mehdi Jouhri

Very unprofessional sales clerks. I had a terrible experience trying to buy a Honda CRV 2014 certified used from one of the salesmen. He refused to take me on a road test. He kept saying, "I know you're not going to buy the car & i have other customers waiting for me..." After i complained, the sales manager told me that it 's really hard to maintain sales people around and if he keeps pushing them then he might lose them.......I was chocked to hear that from a manager. To me it was really simple, i bought my CRV from an other dealer who was ready to take my money. These guys here are not serious ! Save yourself time and go elsewhere ! What a shame...

Marc D.

(Translated) Already buy a Honda Accord from them (the Cross gang ... the Lallier new car manager and the used car manager a Mr. Desjardins). They tried to defraud me by refusing to apply a discount that he advertised on their used car site. I complained to consumer protection. I was successful. But he tried to inflate the price for delivery and preparation to $ 500. What I refused and non-compliance with government standards. they succeeded in charging me security costs. MDR. They tried several times to take over the contract without telling me the reason. Surely to tamper with the figures and mileage, because they have driven more than 600 KM. Probably to go to another garage to gently change the rear bumper to put a damaged one and repair it. For causing me trouble. When I took possession of the car, there was a new screw stuck in a tire. Another gift from one of the directors. In addition, the Desjardins managers believed that he had won the trophy for good sales services. But it was owned by another Lallier dealership near Quebec City. MDR Plus Jamais du Lallier and never again the Honda (for other reasons). (Original) Déjà acheter chez eux une Honda Accord (la gang de Cross... le directeur de Lallier de voiture neuve et celui de voiture usagé un monsieur Desjardins). Il ont tenté de me frauder un refusant d'appliquer un rabais qu'il annonçais sur leur site pour voiture usagé. J'ai été me plaindre à la protection du consommateur. j'ai ru gain d cause. Mais il ont essayer de gonflé le prix pour la livraison et préparation de 500$. Ce que j'ai refuser et le non respect des normes gouvernemental. il ont réussie à me chargé des frais de sécurité. MDR. Ils ont tenté à plusieurs reprise de reprendre le contrat sans me dire la raison. Surement pour trafiquer les chiffres et kilométrage, car ils ont roulé plus de 600 KM. Surement pour aller à un autre garage pour changé en douce le pare-choc arrière pour en mettre un endommagé et réparer. Pour me causé du trouble. Quand j'ai pris possession de la voiture, il y avais une vis neuve planté dans un pneu. Un autre cadeaux d'un des directeurs. En plus le directeurs Desjardins se centais qu'il avais gagné le trophée pour le bon services de vente. Mais il appartenais à un autre concessionnaire Lallier près de la ville de Québec. MDR Plus Jamais du Lallier et plus jamais du Honda .(pour d'autres raisons.).

Harout Arakelian

Amazing service very friendly people and everything on time, I recommend this dealer big-time and specially my sales rep MR. RENE NAOUM

Arianne Tchang-Poirier

(Translated) More than satisfied with the service I received !! Staff listening and smiling !!! Thomas responded with great professionalism and met our needs! Thank you for everything !!! (Original) Plus que satisfaite du service que j’ai reçu !! Personnel à l’écoute et souriant !!! Thomas nous a répondu avec un très grand professionnalisme et a su répondre à nos besoins !!! Merci pour tout !!!

Funny kids

I have a very bad experience with the service of this dealership today. My keys remote have a little problem I went there and asked the service department. The guy doesn't know anything or he doesn't want to answer any of my questions. Just ask me to leave my car there they check it when they have time. I asked when I Can pick up my car? He answer. He didn't know........how do you think about that?????? I decided to bring my car to another Honda dealership. When I got there they check and find out the problem right the way. It only the battery matter. And only 5 minutes my car problem have been solved.... I don't really want to write the review but this is very bad to me and Maybe to all other customers too. Why they don't spend only 1 minute to listen to the customer and try to help out. This was wasting our time and creating a Very bad experience in our heads. If any of us have the same situation please sharing Maybe Can help us in the future.....

Antoine Bono

(Translated) My Cooper salesman helped me a lot during my car search, happy to have done business with Honda Lallier Montreal !! (Original) Mon vendeur Cooper m'a beaucoup aider tout au long de ma recherche automobile, content d'avoir fait affaire avec Honda Lallier Montreal!!

Kevin Cote

(Translated) Thanks to David for his good service very attentive to my needs, best price I have seen (Original) Merci à David pour son bon service très à l'écoute de mes besoins, meilleur prix que j'ai vue

andgab1960

(Translated) My son with his Honda Civic and me with my HRV went for a change of oil and we had great service! Thank you Lallier Honda Montreal! (Original) Mon fils avec sa Honda Civic et moi avec mon HRV sommes allés pour un changement d'huile et nous avons eu un super service ! Merci Lallier Honda Montréal !

Karim Khalife

(Translated) Long-time customer. I bought several cars from them already and just got my last one last night. For me, the service has always been top notch. Everyone who has dealt with me has been very, very kind and made a visible effort to help me feel well treated and appreciated. I can only say well done. (Original) Client de longue date. J'ai acheté plusieurs voitures de chez eux déjà et je viens de prendre ma dernière hier soir. Pour moi, le service a toujours été top. Toutes les personnes qui ont traité avec moi ont été vraiment très gentilles et ont fait des efforts visibles pour m'aider à me sentir bien traité et apprécié. Je ne peux que dire bravo.

kiran kumar amaroo

Bad experience. Traveled from south shore for a test drive. Even though i received a call 15:30 to confirm my scheduled visit at 17:00, I arrived there and the vehicle was sold many days before. I even received an email a day before that this car is available.

Shazma Nawaz

Perfect service every time, tailored nicely to suit my schedule. Every employee is always smiling and goes above and beyond to help.

Youssef B.

(Translated) Very nice experience, Thanks to the sales team for their honesty (Alex) and also to the Director of Finance Maxime. Keep up the good work, (Original) Très belle expérience, Merci à l'équipe de vente pour leur honnêteté (Alex) et aussi au directeur Finance Maxime. Continuez le bon travail,

cathy ortiz

My husband and i have 2 honda brought in 2 differents places. Since we knew Jonathan Barrero from Lallier Honda services , it's was the best thing for us. Always kind and looking what's best for us. Giving us best service ever known. I highly recommend him and his collegues as well. We truly trust on his knowledge and we gonna continue see him whenever we need. Thank you Jonathan, you are the best !

yves troyanov

I had the pleasure to buy my first Accord today at Honda Lallier, and it was a wonderful experience. Led by the very knowledgeable Mr Naoum , I got to meet the Honda team, and they gave me a memorable service. Thank you

abdul rahim

Very polite staff good customer service

Sh Pak

Be careful of this dealer!! For example you finance for 6 years (72 months). after first payment immediately at Honda so it remains 71 more payments, and they write 71 payment from this date to that date, but by counting the beginning date to last date that mentioned on your contract, excluding the immediate payment there, you will see it is 72 payment instead of 71. This is the trick they did for me to manipulate and get one extra payment in their packet. Here the pic:

ABDERRAHIM MADROUMI

(Translated) Thanks to Tuan-Hien Tran for the excellent service and the warm welcome. Knowledgeable and professional! (Original) Merci à Tuan-Hien Tran pour l’excellent service et pour l’accueil chaleureux. Connaisseur et professionnel!

Perry Farina

Dad gets letter for airbag recall after 20 years of owning the van. Makes appointment for today 8am. Drops van off this morning and walks back.(80 years old and its 3.3km).Mom gets a call from Lallier Honda stating the van was dropped off too early and they dont have a record of appointment. Then they tell her they dont actually have the piece for the airbag recall. No calls prior to tell us. So my dad walks back to Honda Lallier to pick up van. Very disappointing service and they seem very disorganized . Would not recommend Honda Lallier.

alaa mouhib

(Translated) I introduced myself to buy a Honda. An elderly and tall salesman greeted me In front of the door. He told me all classes (I have nothing for you). (Original) Je me suis présentée pour acheter un Honda . Un vendeur un peut âgée et de grande tail m'a accueillie Devant la porte. Il m'a dit tout cours( j'ai rien pour toi).

joseph kim suson

SCAMMED AGAIN? BUYERS BEWARE!!! You scammed as before, we bought a rustproofing but you did not apply it. You just turned over the vehicle without applying it. We checked the vehicle and there was no new rustproofing applied. So the money paid for the rustproofing was put in credit cause you wouldn't refund it. Every time we do our maintenance we have to go back to your dealership. I had my regular maintenance service done today (Sept. 21, 2020) for my CRV 2014. It was my wife who went there. She was explained by the mechanic that the transmission fluid was slowly leaking. The mechanic explained that it will look like an oil dripping in the garage. If it will not be changed the soonest, the oil will eventually drained out. So the mechanic requested the part to be replaced. The part replaced as reflected in the invoice "REPLACE TRANSMISSION PRESSURE SWITCH 199.95 PLUS TAX. HON 37241-RNA-A01 CONTROLEUR REGUL/VI 010B6D". Why does it need to be changed when it is working properly, no error codes. If it is leaking you can just tighten it. Could you explain further why you need to change it or is this another scam?

Losane Herrarte

(Translated) Super good service from the whole team and especially David Gagnon, very satisfied! (Original) Super bon service de toute l’équipe et surtout de David Gagnon, très satisfaite!

Alex Cruz-Diaz

Great place

Annie Savage

(Translated) I’m going to Lallier Honda, my seller gave me great service! Polite and efficient, he listened to all my requests, his name was Istiak, I recommend him smiling and professional! (Original) Je suis aller à Lallier Honda, mon vendeur m’a offert un excellent service! Poli et efficace, il a été à l’écoute de toutes mes demandes, son nom était Istiak, je vous le recommande souriant et professionel !

m tond

went to have front suspension repaired on honda fit 2007. they call me back to say they won't have the parts for 8 weeks and it would cost 2500$.Told them to forget it. Went to small garage recommended to me by a friend, They got the parts 2 days later and charged me 800 $ granted they don’t have wi fi and a nice ,clean waiting room but they did the job..A 200 $ difference would be normal, but 1700 $ more ? On top of that they refused to offer me a drive home (which they use to) and claimed they had no available courtesy vehicle (I could spot at least 1 in the parking lot). then they call me 4 hours later to say they can't have the parts for 8 weeks. Talk about not wanting my business, they made it clear with that quote that I would never return there,. My experience there is my own .I can only speak for myself .For a long time I was a satisfied customer, but a 1700$ difference on a relatively simple job (front shock absorber replacement) ? Same thing happened with my insurance company ,long time client, let’s raise the price for no reason I found a better deal and saved 500$. Do some shopping and research before you commit. I gave 2 stars for the past experiences, otherwise I would have given 1

Tania Figueroa

If you're looking for a new car go see John Kalamvokis for an excellent service !

samir salaheddin

(Translated) I advise this dealership, on everything for Auto parts, I buy a cross for my Honda odyssey that tears up a week after the staff tells me I don't believe you it's not ours that's an old one I showed the invoice and everything, I had to go to canadiantire to buy another, which costs less and works wonderfully, moreover the guy invites me to file a complaint to the right to the consumer I said perfect if you insist? He answered yes I insist, well done ???????? I will contact opc meaning the problem (Original) Je de conseil ce concessionnaire, sur tout pour les Pièces d’auto, j’achète une croix pour ma Honda odyssey que ce déchire une semaine après le personnel me dit je vous crois pas c’est pas la nôtre ça c’est une vieille j’ai montré la facture et tout, j’ai du aller chez canadiantire acheter une autre, qui coûte moins cher et fonctionne à merveille, de plus le gars m’invite à porter plainte au droit au consommateur j’ai dit parfait si vous insister? Il me répond oui j’insiste, bravo ???????? je contacterai opc sens problème

Amine Saydi

(Translated) TERRIBLE SERVICE. THE SCAM AND MISTAKEN INTENTION (deserves 0 star) The communication manager gives me an appointment, I decide to go to Honda Lallier because they explain to me that they have a house promotion and that they are able to beat the competition. Arrived there I learn that they have no promotion other than that offered by all the other Honda dealers that I have visited. The seller wants to provide me with his handwritten draft, he refuses to print it and he never prints, in addition the sales manager does not even take the time to receive me he presents me to the person who takes care of used cars, so come and go to see the manager and he expects me to buy on the spot without comparing and with its price higher than what I find on the market. The customer service is more than disappointing, in no way professional and take customers for fools, we are not pigés Mr. (Original) SERVICE TERRIBLE. L'ARNAQUE ET EN PLUS MAL INTENTIONNÉ (mérite 0 étoile) La responsable de communication me donne rendez-vous, je décide de me rendre chez Honda Lallier car ils m'expliquent avoir une promotion maison et qu'il sont capables de battre la concurrence . Arrivé là bas j'apprends qu'ils n'ont aucune promotion autre que celle qu'offrent tout les autres concessionnaires Honda que j'ai visité. Le vendeur veux me fournir son brouillon écrit à la main, il refuse de me l'imprimer et qu'il ne font jamais d'impression, en plus le directeur des ventes ne prend même pas le temps de me recevoir il me présente a la personne qui s'en occupe des voitures usagées, donc vas et viens pour voir le directeur et il s'attend que je fais l'achat sur place sans comparer et avec son prix plus haut de ce que j'ai trouver sur le marcher. Le service à la clientèle est plus que décevant, aucunement professionnels et prennent les clients pour des imbéciles, on est pas des pigeants Mr.

Stéphane Malo

(Translated) Exceptional service, I did not buy my Honda vehicle from Lallier, but I went to see used vehicles at their place. Very welcome, they took the time to do research for me, unfortunately, I could not wait since my vehicle had died and I had to find another one quickly. Special thanks to Peggy, wow, what service, amazing, well done and keep up the good work. My next purchase will surely be at your place, thank you again :). (Original) Service exceptionnel, je n'ai pas acheté mon véhicule Honda chez Lallier, mais j'ai été voir des véhicules usagés chez eux. Très bon accueil, ils ont pris le temps de faire des recherches pour moi, malheureusement, je ne pouvais attendre vu que mon véhicule avait rendu l'âme et que je devais m'en trouver un autre rapidement. Un merci spécial à Peggy, wow, quel service, incroyable, bravo et continuez votre excellent travail. Mon prochain achat sera sûrement chez vous, merci encore:).

George Emery

Really disappointed in the service. They effectively sold us a faulty car and have been no help in correcting the situation. Also, pretty much everyone who worked on selling us the car last year has left. Avoid at all costs!!!

Robb Roy

Visited all Honda dealerships on island before i bought car. Worst treatment here. Was given highest retail price plus tax. Asked for best price and told them my requirements. Was told that that was best price and that i should not come there to "joke around and play games" So i went to another dealership and bought car from them, No joke Lallier. can you rate a zero?

Joanne Occhinero

For the past years that I dealt with Lallier I can only say that I was always treated and serviced with excellence & proffessionalism!! Great staff!! Thanks you!

Karine Gagnon

(Translated) Great service, very professional. I was received by Cooper Nadeau who was able to answer all my questions. (Original) Super service, très professionnel. J’ai été reçu par Cooper Nadeau qui a su bien répondre à toutes mes questions.

Camelia Levore

Horrible experience! Went there with my husband today. All he had was to ask a fast question. And the sells men was mad, Annoyed, frustrated est rolling his eyes. Horrible bad customer service.... !! Go somewhere else

Alain Lagarde

(Translated) Thanks to Alexandra for her excellent service. (Original) Merci à Alexandra pour son excellent service.

Stéphane Cloutier

(Translated) Exceptional service from Benoit, Annie and David Thank you for all your efforts (Original) Service exceptionnel de Benoit , Annie et David Merci pour tout vos efforts

Lisette Sigouin

(Translated) I have been a client since 1992, and I thank Francis for his courteous and professional service for several years (Original) Je suis cliente depuis 1992, et je remercie Francis pour son service courtois et professionnel depuis plusieurs années

Alaa Yacoub

Poor service from the Sales manager. After talking to my mother, she changed her mind for her car (from a Hr-v to a Civic), while dealing for the other car the sales manager steps into the office and tells me that everything went well with my mother until i show up and put the "poison" in the situation. Arrogant and disrespectful kept attacking me the whole interaction, raising his voice on me, cutting me while barely letting me finish saying anything because of his frustration. I told him i would like to take back the deposit that she gave when she passed for credit check and he told me forget about your deposit, you are not getting it back. It is not even a matter of pricing, I just do not want to deal with this dealership because of this lack of respect that i have not ever seen before.

Navedd Khan

Good

P-Max “-” IM

(Translated) Good service and many choices (Original) Bonne service et plusieur de choix

Patrick Séguin

(Translated) Super fast service for the tires despite the covid and a big thank you to my seller Thomas for his advice (Original) Super service rapide pour les pneus malgré la covid et un gros merci a mon vendeur Thomas pour ses conseille

Bob Bergeron

(Translated) No one knows this bad service car .... (Original) Personne ne connais cette voiture mauvais service....

Jessica Griffin

(Translated) I bought a beautiful 2014 Civic last year (August 2018). The sale and service was very smooth. However, I am not satisfied with the after sales service. The vehicle was very dirty inside, the winter rims were not working on my car ... As this is part of my "deal" I have repeatedly relaunched the seller and I ended up receiving my due, but in May 2019 after several months of recovery. (Original) J'ai acheté une belle Civic 2014 l'an dernier (août 2018). La vente et le service c'était très bien déroulé. Cependant, je ne suis aucunement satisfaite du service après vente. Le véhicule était très sale a l'intérieur, les rims d'hiver ne fonctionnaient pas sur ma voiture... Comme ceci fait partie de mon "deal" j'ai relancé a plusieurs reprises le vendeur et jai finis par recevoir mon dû, mais en mai 2019 après plusieurs mois de relance.

Luis Reyes

Horrible customer service, the people who are in parts and service give terrible service, bad experience of going to Honda, I do not recommend going to Lallier Honda Montreal, they do not give guarantees for the new parts.

Olivier Arsenault

(Translated) Very good service and good support in questions concerning my repairs (Original) Tres bon service et bonne acompagnement dans les question concernant mes reparation

Yan Haque

(Translated) Fast and efficient, this is how the people at Lallier Honda Montreal solved my problem. Many thanks to Mr. Billah for finding a vehicle that fits my budget. (Original) Rapide et efficace, voici comment les gens de Lallier Honda Montréal ont réglé mon problème. Un grand merci à M.Billah pour avoir trouvé un véhicule adapté à mon budget.

Martin G

(Translated) Very nice experience, courteous service. I had an engine problem with my vehicle and the chief engineer found the problem complex and took the time to explain the problem and the options I had to repair my vehicle. Thank you to the Lallier team for their good work (Original) Très belle expérience,service courtois . J'ai eu un problème moteur avec mon véhicule et le chef mécanicien a trouvé le problème complexe et a prit le temp de bien m'expliquer le problème et les options que j'avais pour réparer mon véhicule. Merci à l'équipe Lallier pour leur bon travail

Ishu Sains

Hi everyone, I bought my first new car in Canada from Lallier Honda. It was a great experience with these guys, all the team members are very polite and help you to find the best deal for you. Thanks for all Lallier Honda Team and especially thanks for Mr. Tran Tuan-Hien, he is the one who make that deal possible. I highly recommend this place.

Inniss83

Worst service hands down!!! Made a appointment 2 weeks ago. Arrive to my appointment on time for them to tell me they don’t have my piece to fix my AC. They couldn’t call me but made me drive in traffic and waste work time and money. The way they spoke to me was disgusting no help at all. Don’t buy or bring your car to the service department!!!!!!!

Nelson

DO NOT BUY ANYTHING FROM THIS DEALER GOE ELSE WARE. Friend bought a honda used from them in 2012. They only gave her one set of keys for the car. Recently she had her keys stolen by her ex-husband when she told us about the one set of keys i made inquires to other honda dealer concerning this practice with the keys they all told me the same thing they were suppose to give here 2 sets of keys no matter what. So I called them to ask someone and they transferred me to someone, who refused to give his name, to asked him for an explanation on this and they basically told me to late to bad it has been 4 years she has the car it her problem if she wants new keys she will have to pay, over $300.00 for something she should have gotten with any car purchased. I was even told by other car dealer to call honda lallier and fight them to get the 2nd set of keys free because that is what she was suppose to get. To anyone who is thinking of buying a honda go to anywhere else but here, try honda source blvd they were extremely helpful with our case.

Calm Clear

Great service. We bought a 2013 Honda Civic. I felt really attended to and my husband and I were cared and listened to. We felt he was being honest and authentic and not bullshited to. I'd recommend the sales rep Steve L'Abbee who we had and the whole team at L'Allier was great. They are quite busy so making an appointment would be useful though i had a good experience as a customer. Dania & Mike

Raphael Guérette

(Translated) A big thank you to Cooper Nadeau. Really great service that I recommend to all my family and friends. I will come back without hesitation (Original) Un gros merci a Cooper Nadeau. Vraiment un excellent service que je recommande a toute ma famille et amis. Je reviendrai sans hesitation

Marc Chriqui

(Translated) The body shop service is excellent. Courteous and respectful team. Respect of repair deadlines given despite the complexity of the work. Real also helped me with the service request with Honda Canada. Very nice experience. Thank you. (Original) Le service de carrosserie est excellent. Équipe courtoise et respectueuse. Respect des délais de réparation donné malgré la complexité des travaux. Real m’a aussi aider dans la demande de service avec Honda Canada. Très belle expérience. Merci.

SPIROS BOKOS

i had a problem with my ignition in 2015 and changed the ignition barrel and got it coded for approximately $500. 3-4 years later i have the same problem. I called the service and got an estimate for re-coding my ignition barrel and they said $239.95 + tax. For fun of it I called Hamel Honda 332 Rue Dubois, Saint-Eustache, QC J7P 4W9 that is about the same distance from my house however a lot further from my work and the estimate for re-coding the ignition barrel was $189 + tax.... Don't understand why they have such a difference in price for the same job. Requested for management to call me to explain the difference. will see if he ever calls back....... i spoke to management and they re insured me that the service i will be getting is the same from one Honda dealer to the other however the hourly rate is different. Thant's the reason why. I choose to bring it to Honda Lallier since its closer to my work and don't have to go through that traffic jam on the way to Montreal.

Helen Korakakis

I came in the other day looking to switch up my car, and I just wanted to say that I had a pleasant experience with a gentleman by the name of John Kalamvokis. He took the time to explain my options with my current lease and was very informative.

Salome Owusu

I received a great service by John Kalamvokis! I love my new Honda Civic.

K Patel

I was on their site when one of their customer service reps asked for my phone number, which I gladly gave to them. From that day on I had daily calls asking me to go in and talk to their sales representatives. I finally made a date a visited their branch. That day I test drove a Civic 2012 and told the sales rep I will get back to him. After a few hours of research, I emailed them an offer for their car. I was told in to come in and verbally mention the offer. Obviously my offer was rejected and they countered my offer over by 1200 $, then after submitting 3 offers in a row, the sales director, Mr. Donnadieu, comes out and says "it's the best f*****g deal you will get, it's 1000 $ off the car price ". After he leaves I respectfully declined the offer price and left. That's some customer service right. Within 2 days I start receiving calls from lallier honda regarding their asking price, I declined again. Another two days pass and I start getting phone calls again, and then personal text messages from their sales rep. The sales rep tells me they knocked off 200 $ from their previous offer. The price was still too steep but I decided I will get their car. After selling my car privately, I went directly to Lallier Honda, I was told I can't pick up their car till Thursday (it was Saturday, and because of National Patriots day on Monday) so I was willing to leave a deposit for the car until Tuesday when I would come and make a final payment. While I was outside inspecting the car I was supposed to buy, the sales rep tell me "we can't sell you the car at that price". I was like why, "it's because you aren't financing the car, and we need you too finance at-least 8000 $ for a certain period of time so the dealership can make money". I left all angry and feeling betrayed. Had no way of getting home so I took a taxi. I then emailed and texted the seller regarding the price and the name of the manager who agreed on the price, however I have had no response. Do you believe this ? Apart from the sales rep I think he was doing his job and was respectful, however this was a total loss of time for me, including selling my car thinking I was going to get another car that day. Playing with peoples emotion and luring them in to negotiate prices and when the time comes they want you to finance 80 % of the car so " they can make money" how absurd is that. Lesson leaned , Lallier Honda is not in the customer service business, let alone they can't even accept their own negotiated price. They need to make their money. A message to the owner and your customer services specialist. There is no need to reply to this review nor get in contact with me so you can pretend you care about your care about clients.

Dong Nam Nguyen

honda dealership with good prices

Kim Chow

Went for an 8.30am service appointment, waited and wasted over an hour of my time, it's only at 9.40 they decide to work on it. Sorry had to cancel the service and not expect to come back again. too slow and make customers wait too long for a simple oil change. They have to consider customers time are precious, not only theirs.

Mel. B.

(Translated) Well deserves the 5 stars ... the staff (Alex among others) in the mechanical service are effective, trustworthy, pleasant and in addition with relevant advice Thank you for making my breakdown experience less unpleasant (Original) Mérite largement les 5 etoiles... le personnel (Alex entre autres) au service mécanique sont efficaces, de confiance, agréables et en plus avec des conseils pertinents Merci de rendre mon expérience de panne moins désagréable

Joanie Mc Nicoll

(Translated) Thank you to my salesperson who was very professional. I got my civic with good benefits thanks to it! Thank you Marie-Ève Provost Lebrun. (Original) Merci à ma vendeuse qui était très professionnelle. J’ai eu ma civic avec de bons avantages grâce à elle ! Merci Marie-Ève Provost Lebrun.

w 7

Very good service .

Samuel Chang

(Translated) One of the worst dealerships that I am ever going to have in my life the service is extremely bad. We waited a long time for this service, it looks like they flees us. If you are ever looking for a honda especially do not go here I highly recommend it. If I had the option to put 0 stars I would have done a long time. (Original) Un des pires concessionnaires que je suis jamais aller de ma vie le service est extrêmement mauvais. On a attendu longtemps avant de ce faire servir, on dirait qu’ils nous fuit. Si jamais vous cherchez pour une honda surtout n’aller pas ici je le DECONSEILLE fortement. Si j’aurais l’option de mettre 0 étoiles je l’aurais fait depuis longtemps.

Maxence Tremblay

(Translated) I love my experience! Thank you very much to Cooper Nadeau for this valuable advice! (Original) J'ai adorer mon expérience ! Merci beaucoup a Cooper Nadeau pour c'est précieux conseils!

James Gio

Horrible client experience. No kidding they have one of the lowest scores of any Honda dealers in Qc. Receptionist was rude, untrained and very uninformed. She had never heard the term 'auto detailing', even though it's on the website. She cold transferred me to some other department. I booked my 'Gold Package auto detailing' for my Accord, elsewhere.

Anthony Masson

Great staff…met manager last week (Arian), very knowledgeable and customer service oriented. Truly above and beyond. I strongly recommend this dealership for your next purchase.

A C

Leased my last Honda due to this dealer, mostly Wendell and David Gagnon, they tried even after I leased the car to steal that was supposed to be sent to me, DISGUSTING DEALERSHIP!!!!!

Nassim Akliouat

(Translated) The garage employees are professional and friendly! (Original) Les employés du garage sont professionnels et aimables!

Benoit Gravel

(Translated) Service and impeccable professionalism. I recommend this dealer to everyone. Ask Thomas to have the best seller !! (Original) Le service et le professionnalisme impeccable. Je recommande ce concessionnaire à tout le monde. Demander Thomas pour avoir le meilleur vendeur !!

ZE ZHANG

Rascal dealer 想买车的绕行 这个地方笑里藏刀 Are you the owner? I have 500 disputes with your dealer I'm pretty sure your employee took my refund 2020-11-07 I'm not at your dealer at all 2020-11-27 I'm still claiming my money back 2021-03-31 first time I saw a refund receipt go through the dispute department of a bank Something you need to think about 1 On 2020-11-07 who is performing the refund I wasn't even there 2 who is holder of the credit card ending in 9695 You better ask Philip

Yatin Joshi

Disgusting service. I purchased a car from them. Before the sale they were so polite and looking honest but when papers are signed they just changed their attitude and they didn’t even gave me a chance to read the papers. They try to take out money from your pocket by adding unwanted charges to sale. I don’t recommend anyone to buy car from here

Mathieu Leduc

Poor customer service. Hidden fees when buying new vehicle.

Sylvie Beauregard

(Translated) Very nice experience The salesman Thomas Pedneault responded very well to my expectations and listened to my needs thanks to all the team of Lallier Honda (Original) Très belle expérience Le vendeur Thomas Pedneault as très bien répondu à mes attentes et à l'écoute de mes besoin merci à toute l'équipe de Lallier Honda

tanya sahnazar

such a great experience with John Kalamvokis!!!

Rajeethan Santhirajeyam

Used car sales man was rude!!!

Adel Milad

I was very happy with the quality of customer service at Lallier. We had an excellent experience with Mackenson and would highly recommend this place to anyone looking for honesty and good prices. Unbelievable excellent service after purchase the car from Mackenson I would never think of purchasing any car from outside Lallier dealership

James Connolly

Great service.

Vanessa Foresta

Horrible service from the lady in the service department. She did not care at all about anything, not even a smile on her face as if she was a receptionist and not a “customer service rep” when asked to go in the back, I went no one was there, so drove back in the front, she came knocking at my window upset saying “I told you to go all the way in the back of the building!” Never again…. She did nothing to help, her answer was always “no,no,no I can’t” without finding a between for me and what works best for me. She thinks she’s working at a Walmart, but yet she’s dealing with people who spend over 20 000$+ vehicles,I should’ve gotten her name! I was shook by the service she had given me! I work in customer service myself for many years… and she is by far the worst I’ve seen, she does not care about her job at all, does not try to meet customer satisfaction at all. Very disappointed.

Sabrina de billy

Great service, salesman are helpfull and don't pressure you. Didnt find the car I wanted but I still had a good experience with them.

Marc Tardif

(Translated) Very good service received from the manager Simon a Pro. Thank you (Original) Très bon service reçu du directeur Simon un Pro. Merci

Said Ketteb

(Translated) Rotten service, more than doubtful expertise. For an accident repair, they installed parts without even talking to me while I was clear in my instructions. Doubtful diagnosis. Work badly done. I went to see them for a problem that occurred just after repair exactly on the side they repaired, and their answer was that it was due to normal wear and tear! I wanted a document that certified that, they wanted to charge me an inspection of the coin at $ 160 !!! Raptors. All they want is to take the maximum amount of money. I highly recommend it. (Original) Service pourri, expertise plus que douteuse. Pour une réparation après accident, ils ont installé des pièces sans même m'en parler alors que j'étais clair dans mes instructions. Diagnostic douteux. Travail mal fait. Je suis allé les voir pour un problème survenu juste apres reparation exactement sur le côté qu'ils ont réparé, et leur réponse était que c'est dû à l'usure normale! Je voulais un document qui certifié ça, ils voulaient me charger une inspection de la pièce à 160$!!! Des rapaces. Tout ce qu'ils veulent c'est te prendre le maximum d'argent. JE VOUS LE DÉCONSEILLE FORTEMENT.

Julie M

Professional service, deliver what they promise

Abdul Rahman M A Jinna

Very worst experience please don't go this location

Marc-Antoine Poirier

(Translated) Excellent and comprehensive service for their customers. 5⭐️ (Original) Service excellent et compréhensif pour leur clientèle. 5⭐️

Khadija Fadili

(Translated) Very nice experience for the second time in not even 5 years. I renewed my rental and I changed model under the recommendations of the seller and the director and the choice is perfect for my expectations. In short everything was done perfectly until delivery and even the summer tires were stored until the next season. Congratulations to this team for their outstanding work ???? (Original) Très belle expérience pour la deuxième fois en même pas 5 ans. J'ai renouvelé ma location et J ai changé de modèle sous les recommandations du vendeur et du directeur et le choix est parfait pour mes attentes. Bref le tout s'est fait à la perfection jusqu'à la livraison et même les pneus d'été ont été entreposé jusqu'à la prochaine saison. Bravo à cette équipe pour leur travail remarquable ????

Daniel Gahery

(Translated) The signed contracts did not correspond with the official contract, all full of change during the signing process. No inspection for the delivery of a Pilot 2021 no explanation on the orders. They are liars and crosseurs. A real nightmare. (Original) Les contrats signes ne correspondait avec le contrat officiel,tout plein de changement durant le processus de signature. Pas d inspection pour la livraison d un Pilot 2021 pas d explication sur les commande. Ils sont menteurs et crosseurs. Un vraie cauchemar.

Jay Kapadia

Not a great experience !!. I had an appointment today to see a used car and this is the first car that I am buying. I booked the appointment with online chat and I was promised to get a test drive. I was disappointed by the cold approach of the saleswoman. I was excited and almost ready to buy the car but because of her approach, I changed my mind and maybe will go somewhere else. And I also didn't got any test drive.

Nathanial

Tuan Tran was great! Out of all my dealership experiences buying a new car, this was by far my best experience. Polite , Great energy , Always on top of stuff & following up. He made the process smooth and simple. Highly recommend going to see him. Truly went above and beyond to ensure my experience was great. Honda Lallier is lucky to have him????????

Sylvie Potvin

(Translated) I received excellent service from Mr. Brathwaite and Mr. Ashton. I renewed my rental contract by phone due to the Covid-19 pandemic. We were pleasantly surprised how simple and hassle-free was. The delivery of our new vehicle was also made very quickly despite the situation we are currently experiencing. At no time did we have to travel. We appreciated this attention from Mr. Brathwaite. He took all the time necessary to explain to us all the papers we had to sign and then we went around our new vehicle with him. He offered to help us explain the new features to us clearly. Really we had great service again thank you Sincerely Sylvie Potvin (Original) J’ai reçu un excellent service par monsieur Brathwaite et par monsieur Ashton. J’ai renouvelé mon contrat de location par téléphone dû à la pandémie de Covid-19. Nous avons été agréablement surpris de voir comment tout a été simple et sans tracas. La livraison de notre nouveau véhicule a aussi été fait très rapidement malgré la situation que nous vivons présentement. À aucun moment nous n’avons eu à nous déplacer. Nous avons apprécié cette attention de la part de monsieur Brathwaite. Il a pris tout le temps nécessaire pour nous expliquer tous les papiers que nous avions à signer et par la suite nous avons fait le tour de notre nouveau véhicule avec lui. Il nous a offert son assistance pour nous expliquer clairement les nouvelles fonctionnalités. Vraiment nous avons eu un excellent service encore une fois merci Sincèrement Sylvie Potvin

ramy Hussen

I still had to give a star to write my review i wish there wasn't at all. Worst service i ever had in my life. Sales director that doesn't even know what is a cutomer service because he talked to me and my family with realy disrespectfull maners. I wanted to transfer a lease and in my whole life i never been deceived like that. I was going to get a honda last night but i changed my mind because it looks like they dont give a damn about the people all they want to do is sell. I don't know how they made a guy like that a sales director! Its a shame. No sympathy, talked to me with a realy disrespectfull way, no education level at all and lost a very important client that was willing to change for a honda.in my hole life i never had a director talk to me with nerves, screaming at his clients. I recommend all the honda dealerships but this one at cartier ville was the worst service i ever seen in my life. I was shocked and i dont recommend anyone this place. It's a shame for honda and i wish they re going to do something about it!

Shane Vickerman

Yes I was also very annoyed with having to give a star rating just to post my review and after all that writing the owner did not respond, is that because he ignores the worst reviews hoping they will go away? Buyers and owners find another Honda dealership to go to I did. I had a very bad experience with Lallier Honda from the reviews I have read here and the way I was treated I can only assume that the difference between me and the clients who were treated with respect is that I was buying a second hand car at a low price. I fully believe and as your Sales Manager hinted at, if I was buying a car at 15 or 20 thousand that would be better and I could then get credit, CREDIT!!! at no time did I ask for credit I made it very plane I had cash money to spend even that did not get me any respect as a customer as what I heard from two conversations was your profit was the most important thing. This arrogant person I spoke to, I believe his last name is Campeau, was very aggressive and only seemed to want to pick a fight. he kept telling me over and over I could not get credit, when I stated I did not want credit he kept insisting that I had to stop asking because he had to make sure that I understood I could not have credit, he repeated this over and over, the more I insisted I was paying cash the more he kept repeating himself. I urge people to think before you go to this dealership, there are a few Honda ones in Montreal maybe try them instead. Shane Vickerman

Marc Hayeur

(Translated) Nothing to say I just read the comments and the large number of history and gap ... I drop I will go elsewhere in even enter (Original) Rien a dire j'ai juste lu les commentaires et au grand nombre d'histoire et de lacune ...je laisse tomber je vais ailleur dans même entrer

Olivier

Just went in to try to see the new honda pilot .... trying is as far as it went ,first of all the salesman looked at me and asked me if i was " dans la vente " wich at first i did not understand then when he realised i was not he smiled and told me the only pilot they had to show me was taken by the boss and he wont be back ....before monday. For a dealership that advertised being opened on saturdays i m just wondering what do they do for customers that are coming to see the pilot. I am currently driving an xc60 and an s60 ...the saleman didn't seem to take me very seriously as far as potential , it might be a good idea to give him a little training on how to ask the right questions and therefore screen real potential clients by not looking so unprofessional and laughing when anouncing that his boss is gone with the only model !! I was potentially looking at changing the lease of my company car (the s60) for something bigger to transport things but i guess that sometimes it might be better to stick with what works and expecially a good customer service ... i will try another honda dealer but lets say that this one did not start really well on reflecting good customer service and professionalism...." the boss took the only one" you are right boss ....the only pilot available is much better off with you driving around than being put available for your laughing salesman to show to potential customers so hope you enjoy your ride and allow me to join the laughing out loud myself to ! Good luck with that 48th google comments ..most of them not very good for what i saw.

G N

(Translated) Super nice Honda dealer, courteous staff, Cooper Nadeau a knowledgeable representative, Listening to your needs, always available and inspiring confidence, he is certainly the one who Will sell my next SUV. A +. Thank you. (Original) Super beau concessionnaire Honda, un personnel courtois, Cooper Nadeau un représentant compétent, A l’écoute de vos besoins, toujours disponible et qui inspire confiance il est certainement celui qui me Vendra mon prochain SUV. A +. Merci.

Cassandra

Do yourself a favour and do not go to this dealer. I do look younger than my age but he did not take me seriously at all maybe bc i am a girl too (definitely sexism). I was ready to buy the car that night with my debit card and he didnt even let me test drive. They followed up with me next business day and asked how they could make the experience better.. I had requested a female seller and they did not even answer. So rude and unprofessional.

John Durso

Great dealer experience, Cooper was my salsman. He knew his product very well and helped me with my purchase.

Dave Amsel

When I saw the poor review rating on Honda Lallier, I was apprehensive on purchasing a car there. However, because of the best price around, I did purchase a brand new Accord. The young man, Michael Nini, that served my wife and I couldn't have been any nicer! He is well informed in explaining the car and he was honest and very professional. I am now recommending him to all my friends.

stepanian chant

Thank you lallier Honda for giving me good quality service ????

Rezwan khan

Bought a used 2012 Civic Ex with about 40k km on it in 2016. During the test drive brakes were making a noise the sales person said it was normal. I ended up purchasing the car, went back two weeks later to the dealer with the same noise and asked for an explanation. When I spoke to my sales person he freaked out and pretended he didn’t know me until I brought up the 1 month warranty that comes legally. It was the reaction of the sales person that has convinced me to never go back. Service and parts department is the only aspect that is good hence the 2 star rating. Considering that my car was a Honda certified and everything was supposedly perfect, battery went out two months from when I bought it. Perhaps buying a new car is a great experience with them but for used cars it’s a scary experience. A few of the reviews have also been put up by the employees.

laurie jarry

(Translated) The best service I had at a dealership! Ask Thomas very attentive to the customers! (Original) Le meilleur service que j'ai eu dans un concessionnaire! Demander Thomas très à l'écoute de la clientèle!

Jonathan Roy

(Translated) Never go to this dealer if it is for bodywork. They are cross-country skiers who try to extract the maximum from your insurer and try to do nothing for the client. They repaired my bumper for 3 months and already it is cracked. they also know how to give you their cars to save money but you have the right to have an equivalent car at auto company. Their kindness disappears when you are not satisfied! Smaller garages are better! (Original) N'allez jamais chez ce concessionnaire si c'est pour la carrosserie. C'est des crosseur qui essaient de soutirer le max chez votre assureur et essaient de rien faire pour le client. Ils ont réparer mon bumper ça fait 3 mois et déjà il est craqué. ils es sait aussi de vous donner leurs autos pour sauver des sous mais vous avez le droit d'avoir un auto équivalent chez entreprise auto. Leur gentillesse disparaît quand vous n'est pas satisfait! Les garages plus petits sont meilleurs!

Daniel Habib

Very good Salesman Mr.Cooper extremely nice ,made me try few Honda so I can make the right decision and choice of my needs .

Joe Younes

(Translated) I bought my car last week and got great service and a great deal! Ask for Pierre Deguire, he will find you the car you need while being honest with you! Joe (Original) J'ai acheté ma voiture la semaine passée et j'ai eu un très bon service et un bon deal! Demandez pour Pierre Deguire, il va vous trouver la voiture qu'il vous faut tout en étant honnête avec vous! Joe

Kevin gholami

Did a lease transfer and the service was A1 thanks guys ! Thanks to mr Michael dagenais for the A1 dealer I well recommend the dealership to all my family and friends !????????????

Kim Doan

After a long struggle with the credit department, I finally got my Pilot. Thanks Miss Baribeau for making this happen

amykapo04

(Translated) wow, very good service from Mr. Gagnon (David I think). Very well dressed and respectful, it was beautiful to see! Impeccable. (Original) wow, très bon service de la part de monsieur Gagnon (David je crois). Très bien vêtu et respectueux, c'était beau à voir! Impeccable.

Mohammad Hassani

Waist of time. They contacted me one day before and fixed an appointment about three cars which were clearly mentioned in our emails and messages. Although, one of their “ customer specialist” contacted me in the morning to confirm that I will go there, She/he hadn’t mentioned anything new about the cars. After more than one hour of transport to get there, I was told that the cars had been sold and no one was really responsible for my time and transport’s cost. It cost me one working day and I received: “ sorry, it happens”.

Melanie Theriault

(Translated) Great service from my advisor Annie. She was able to answer my questions well. I recommend this car dealership to everyone, exceptional service. My transaction is to take place over a 3-day process, I was offered a shuttle service (since my vehicle was no longer working) with a super friendly driver (philippe), and my delivery with Sarah is great smoothly. They were all kind and caring. Thanks for everything and I love my new car. (Civic 2013 LX) see you for maintenance !!! (Original) Super service de la part de ma conseillère Annie. Elle a su bien répondre à mes questions. Je recommande cette concession automobile à tous, service exceptionnel. Ma transaction c’est dérouler sur un processus de 3 jours, on m’a proposée un service de navette (étant donné que mon véhicule ne fonctionnait plus) avec un chauffeur super sympathique (philippe), et ma livraison avec Sarah c’est super bien déroulé. Ils étaient tous gentils et attentionnés. Merci pour tout et j'adore ma nouvelle voiture. (Civic 2013 LX) on se voit pour les entretiens !!!

Patrick Daboué

(Translated) I strongly advise against this dealer. He buys your car very, very badly when you want to get a new one. Your new car is not ready on the day you take possession. The worst, he hides it from you by using fallacious arguments as an excuse. This concessionaire is therefore not credible. (Original) Je vous déconseille très fortement ce concessionnaire. Il achète très très très mal votre auto quand vous voulez en prendre une neuve. Votre nouvelle auto n'est pas prête le jour de la prise de possession. Le pire, il vous le cache en prétextant des arguments fallacieux. Ce concessionnaire n'est donc pas crédible.

don fakiolas

Perfec!!!! Frendly!!!!

Ahmad Tayyab

Great customer service. I always take my car to them for service and repairs. These guys always look around the car and sometime go beyond the scope of work to check if everything is okay and most of the time just help eliminate the additional service which really doesn't required to help lower down the cost. But the recent experience didn't went well. Long story short, I went their to return complimentary/replacement vehicle and the guy told me i scratched the front bumper just from below (towards the road) which I really didn't and I mentioned I am not aware of that. That spot is hard to see and the scratch was barely seen. The fact is that I didn't drive car much in whole 5 days and end up paying $100 from my pocket (since I was getting late for my work meeting). I have decided not to take replacement car from them.

Henry

AVOID this dealer as much as you can! I signed the lease offer on April 3, 2021, and gave 500$ deposit. The car is scheduled be delivered on the fourth week of April. With one week (around April 9), I found a better deal, so went to the Honda Lallier to cancel the lease. It is surprise that the dealer refused to refund 500$! It is standard that the customer can freely cancel the lease offer on/before the car delivery. Obviously this dealer broke it and refuse to obey! If there is ZERO start, I will definitely give this dealer zero star! Will continue to fight for this case and post here! Update on May 12, 2021: I refuse to sign the papers which request me to cancel negative reviews on all social media(s). So this Honda dealer says that an registered lawyer letter will be mailed to me. Threaten ! What kind business they are doing ??

lary larionhangan2000@yahoo.ca

(Translated) Very disappointed with the service I received. He makes an appointment to see a vehicle but when we arrive there we are told that the vehicle is sold. In addition they make us wait because the person who should receive us has gone to get a coffee. (Original) Très déçu du service que j'ai reçu. Il donne un rendez-vous pour voir un véhicule mais lorsque nous arrivons sur place on se fait dire que le véhicule est vendu. De plus ils nous font attendre car la personne qui devrait nous recevoir est parti chercher un café..

Chantal Robillard

(Translated) Very good service from Mr. Francis Hashton, gave us very good advice on the financing side and very good personality. I recommend it to everyone ???? (Original) Très bon service de M Francis Hashton, nous a très bien conseiller côté financement et très belle personnalité. Je le conseille à tous ????

Marc Sabius

My client experience with Cooper Nadeau-Salomon was perfect. He proved to be a very knowledgeable adviser for such a young man and demonstrated a great patient, personalized and emphatic service which is not common enough in today's fast life. Well done young man. Keep it up!

Julia Zhu

CAA towed my Honda CRA in Honda Lallier this morning, due to 2 flat tiers which I changed there 2 weeks ago. I picked my car at noon, and drove to work. The same tires are flate again!!! I was told it all good. Now I am in Ile-Perrot, I called, and Lallier only said to bring back the car and not responsible for anything. So who is going to pay for the taxis and the tow fee. 35km away. I parked my car in front of my window, nobody touched it. There are surveillance camera, recording. Bad service quality!!!! And this is not the first time.

Sarah Temmi

Very disrespectful and rude customer service employee. Telling me they would transfer me to someone else but ending up hanging up on me, not understanding what I'm asking for and cutting me off mid sentence instead of trying to help me. This was the first and last time I'm dealing with Honda Lallier. Very disappointed. My AC broke last year and I have been waiting for more than a year for them to fix it. They scheduled me twice to take care of it only to tell me it won't be possible so I ended up taking days off work and going there for nothing. Very unprofessional. Would avoid.

Mercedes B

(Translated) I always buy my vehicles with Mathieu Girard. All this rules quickly and without disputes. The vehicles are still in good condition and Mathieu always answers my phone calls. Go see him and tell him that Simon refere you I GUARANTEE excellent service. He knows his business and without pressure (Original) Jai toujours acheter mes vehicules avec Mathieu Girard. Tout ce regle vite et sans litiges. Les vehicules sont tjrs en bon etat et Mathieu reponds tjrs a mes appels telephoniques. Allez le voir et dites lui que Simon vous refere je GARANTI un excellent service. Il connait son affaire et sans pression

marc b lecours

(Translated) I had a very good feeling with my saleswoman Annie liked her dynamic (Original) J’ai eu un très bon feeling avec ma vendeuse Annie bien aimé sa dynamique

HOMAM KHIR ALLAH

Hi guys This place is the worst place to buy Honda cars . I don’t know how Honda give them permission to sell their cars I will never think to buy a Honda anymore . The Sale Maneger his name Dominic his the worst manger ever ( disrespectful person very bad behavior and bad attitude ) . Believe me guys this place is very bad .......... ( if the management is very bad what do you expect from the employee !!!!!!!!!!! )

Jia Dong Wang

They charged 500$ for no reason. We didn't even take delivery of the car. they also threaten to sue us... how scary is this! Run away from this dealer. Every other dealer is better, I can guarantee it ! Just read other reviews and you will see how bad it is.

Matthew Katsampas

John Kalamvokis was amazing and very nice I suggest to go to him

Ahmad cheema

Service department good service

Tony Hadchiti

After a vehicule recall for airbag security, they have me come in for 2.5 hours wait. When i ask for a loaner vehicule, they let me know that they don’t offer any and have to wait the full time in a very rude manner. I don’t believe it’s decent enough as a student/worker to have to wait the full time after a vehicule recall. At least offer a loaner vehicule to your customers, or let them know they’ll be waiting that much for it !

Bao-Long Hoang

After reading most of the review, will not buy my new car at this dealer.

Mirza sports

One of the worst service I have change my winter already mount on rim with tpmsensor and they did reset my car and now light for tpms stay on went to Honda and they ask me to pay for extra money to reset

Emilie Hamelin

(Translated) I loved my experience, I received a courteous welcome and we did not answer all my questions thanks to Thomas who advised me very well! (Original) J’ai adoré mon expérience, j’ai reçu un accueil courtois et on n’a répondu à toutes mes questions merci à Thomas qui m’a très bien conseillé !

Isabelle St-louis

(Translated) Wonderful team at Lallier Honda. Martin, Francis and Marie-Eve were very kind to me: very patient, a lot of respect and I didn't have any pressure. Marie-Eve very good service, takes the time with the customer and very kind even delivered my vehicle to my work :) I had a very my service, I recommend this beautiful team without hesitation !!! (Original) Merveilleuse équipe chez Lallier Honda. Martin, Francis et Marie-Eve ont été très gentil avec moi: très patient, beaucoup de respect et je n'ai pas eu de pression. Marie-Eve très bon service, prend le temps avec le client et bien gentille m'a même livré mon véhicule à mon travail :) J'ai eu un très mon service, je recommende cette belle équipe sans hésité!!!

Christian Mikhael

Wanted to lease a brand new CRV. After discussion, they did not have one to test drive. I needed to schedule another appointment to test drive one (couldn’t believe it). The sales person showed me the regular price off of his computer. When I asked if there was room to negotiate, he pretty much said that was his price. So I just left. I demonstrated from the beginning that I was very interested. But I guess the salesperson did not feel he needed to make an effort to negotiate. Too bad as this was close to my house. I guess I have to lease my CRV somewhere else.

Mina Mesrati

(Translated) I went shopping not too long ago for a 2018 Honda Civic. I was hesitant between two dealers because the two offered me a very good price, but the service that had been offered to me by a certain Istiak had made all the difference. He knew his products well and was very professional. He absolutely wanted to be sure that everything was perfect for me and that I understood so as not to let him go with doubts. This is the kind of attention customers want and he understands that. Otherwise the whole team in general is very dynamic and pleasant to interact with them. I highly recommend this dealer, because they want to keep their customers and keep them loyal! It was a very pleasant experience and at the end of my term I would definitely go back! (Original) Je suis allé il n’y a pas très longtemps magasiner pour une Honda Civic 2018. J’étais hésitante entre deux concessionnaires parce que les deux m’offraient un très bon prix, mais le service qui m’avait été offert par un certain Istiak avait toute faite la différence. Il connaissait bien ses produits et il était très professionnel. Il voulait absolument être sur que tout soit parfait pour moi et que je comprenne pour pas le laisser partir avec des doutes. C’est ce genre d’attention que les clients veulent avoir et il l’a très bien compris. Sinon toute l’équipe en générale est très dynamique et agréable à interagir avec eux. Je recommande fortement ce concessionnaire, parce qu’ils veulent garder leurs clients et les fideliser! Ce fût une expérience très agréable et à la fin de mon terme c’est sûr que j’y retournerais!

Paraskevi Korakakis

Love the service, very knowledgeable. I would recommend John Kalamvokis to anyone looking to buy or lease.

Jolyane Laporte

(Translated) Thank you Stéphanie Baribeau for your excellent work. Nice approach, patient and smiling! I recommend (Original) Merci Stéphanie Baribeau pour ton excellent travail. Belle approche, patiente et souriante! Je recommande

Lissette Perez

(Translated) Outstanding after-sales service. Assistance, and excellent customer service. Councilor M S. Amgar (Original) Un service après-vente remarquable. Assistance, et excellent service à la clientèle. Conseiller M S.Amgar

jannes suson

Pls put negative star . If I had read reviews here I wouldn't have bought from them. We paid 600$ plus rustproof that they didn't apply, honest mistake or ripped-off .. Our vehicle is not Certified, pls check the process of certification in the Honda website, our Crv is so dirty, the thick dirt or dust grime are still intact, not disturb or touch on the engine and it's surrounding, there are still plenty of leaves accumulated, it is impossible to work without disturbing the dirt We bought a used they say Certified Vehicle Crv 2014 last July 2017 since we are immigrant, first they get our financial records for loan credit check, sales agent Steve said you could deposit 200$ , it will be refunded in case you won't buy , Honda don't want to blemish it's name for 200$. So we made a deposit. They entertain us good before we made the purchase after that we get the vehicle when we call the agent to complain it's hard to reach him always not available, when we talk to him about possible brake fluid leakage on the abs pump, he said he will call, we waited for a few days he didn't call, we had to call him many times again, ask about if still under warranty he said no more warranty it's already 3 months, even thought it's still 2months. Their service dept said the wet fluid is rustproofng they applied starting 2016. We complained about the rustproofng Bec. I notice that there was no new rustproofng applied, there is a sticker stating rustproofed 2016 ziebart, Instead of cash refund they only give a 600+$ credit deposit re to our account they say bec. it's includedi n a loan from the bank even though we made a 9,000.00$ down payment so that our monthly payment would be smaller, If I didn't notice it or somebody who doesn't have knowledge about it, lallier Honda would be 600$+ richer. I thought when we get the car the interior would be clean just like the Honda in our place they clean inside out . I thought the dents would be fix Bec Steve showed me another Crv w/ dent & rust, the dent was just painted. It should be repaired Bec when these leased units were returned the owner is ask to pay for repairs for the dents. There is a black paint on the door handle of the rear door looks like painted with an ugly brush. We don't expect to be treated like a v.i.p, we just want to be treated fairly & honestly. I will be going there tomorrow for an oil change Bec engine is still under warranty and we still have 600+$ deposit

Goran Diamant

Quick service. Waiting time was minimal. Friendly front desk. Price for oil change and tire change was right. Will be fomcom back for sure.

Francis Descoteaux

(Translated) I did a test drive on a used vehicle (which I probably will not buy) and I would like to emphasize the professionalism of Mr. François Joly. I recommend it without hesitation! Thank you for everything. (Original) J’ai fait un essai routier sur un véhicule usagé (que je n’acheterai probablement pas) et j’aimerais souligner le professionnalisme de M. François Joly. Je vous le recommande sans hésiter ! Merci pour tout.

Gui Desforges

(Translated) Excellent service. I bought several vehicles there and will be back! ⭐️⭐️⭐️⭐️⭐️ (Original) Excellent service. J’y ai acheté plusieurs véhicules et j’y retournerai! ⭐️⭐️⭐️⭐️⭐️

Andy C

Excellent service!

Neha Tewari

By far the worst customer experience ever. I got threatened by the one of their service men. Long story short, I came to pick up my car that they were supposed to fix, when I looked at my car the job wasn't done AT ALL. The receptionist came Out and ordered me to to pay up for the job, I told her I'm Not paying for a job that wasn't done. Benoit ( that's his name ) then came out and said " Oh sorry I forgot to fix it but give me 5 minutes and I'll fix it ". I wasn't going to pay him 500$ for a 5 minute job that I can do myself. He then threatened to take my keys back from my hands and told me " You can go home by foot yourself ". After I said I'm Leaving, he blocked my car with another one of his Honda cars in the parking lot and left. I was standing there with my car blocked between two cars and couldn't leave. He said " if you keep arguing with me im not giving you your car back so go Home on your own ". Disgustingly rude and he does not know how to speak to customers. He started painting on my car in the parking lot! Not even in the garage, and I couldn't do anything about it because he blocked my car. They only moved the other cars after I was forced to pay. This is the LAST time I go to Honda Lallier on Boulevard Laurentien. They need to re evaluate who they hire to present themselves. Please save your money and time and chose another dealership because Benoit clearly doesn't know how to handle customers. Keep it classy Honda not trashy.

vicky Lace-lei

(Translated) Honestly what I do not appreciate is that they put the tires as cheap as possible when they sell their vehicles ... Summer and winter. It's something to watch for when you buy it down ... Also the service leaves something to be desired (Original) Honnêtement ce que je n’apprécie pas c’est qu’ils mettent les pneus les plus cheap possibles quand ils vendent leurs véhicules... Été et hiver. C’est quelque chose à surveiller quand vous acheter la bas... Aussi le service laisse à désirer

tiger Blais

(Translated) The entire sales and service team will always put the blame on the buyer, especially have your vehicle inspected before leaving the dealership, otherwise it will be too late. A refurbishment can will be carried out on your vehicle and surprises will appear the same day of your purchase, in my case, the cover of the mudguard fell all alone on day 1 of the purchase. Of course you will be responsible for the breakage. Ask what tires your vehicle is on BEFORE you buy, otherwise you will end up with the cheapest tires possible on this one. The batteries of the remote controls were flat on delivery, causing starting problems on day 1 of my purchase. In short, the world is nice to you during the sale but it is only a facade that does not hold up long. Never again Lallier Honda Montreal, never again. (Original) Toute l'équipe de vente et de service remettra toujours la faute sur l'acheteur, surtout bien faire inspecter votre véhicule avant de quitter le concessionnaire, sinon il sera trop tard. Une remise à neuf bidon sera effectuée sur votre véhicule et des surprises apparaîtront la journée même de votre achat, dans mon cas, la couverte du garde boue est tombée toute seule au jour 1 de l'achat. Bien sûr vous serai responsable du bris. Demander sur quels pneus est monté votre véhicule AVANT d'acheter, sinon vous vous retrouverai avec les pneus les plus cheap possible sur celui-ci. Les batteries des télécommandes étaient à plat lors de la livraison, occasionnant des problèmes de démarrage au jour 1 de mon achat. Bref, le monde est gentil avec vous lors de la vente mais ce n'est qu'une façade qui ne tient pas longtemps la route. Plus jamais Lallier Honda Montréal, plus jamais.

Rayan Kach

The worst Honda seller to by a car from specially the manager his name is Dominic ,he is the most disrespectful person and the most shameless ever

Jean-Francois Lebrun

(Translated) Very nice place, excellent service given by Marie-Ève Provost, very good experience. I bought my Honda Odyssey and it gave me a great price. (Original) Très bel endroit, excellent service donné par Marie-Ève Provost, très bonne expérience. J'ai acheté mon Honda Odyssey et elle m'a fait un super prix.

Florence Caron

(Translated) Very nice dealer! The staff is very professional and the salesmen are really attentive to the needs of their customers. I recommend this place and ask Thomas, his service is impeccable! (Original) Très beau concessionnaire! Le personnel est très professionnel et les vendeurs sont vraiment à l’écoute des besoins de leurs clients. Je recommande cet endroit et demandez Thomas, son service est impeccable!

Emma Bachar

Great service from salesman , they did not have car that I wanted . But I had a fair price .

nour eddine Debdoubi

(Translated) Good service and nice cars (Original) Un bon service et de belles voitures

André Bourgeois

(Translated) Thank you to Mr. Daoust for his professionalism and his good relationship with the client; as well as to Nathalie, at the reception, for her courtesy and kindness. (Original) Merci à M. Daoust pour son professionnalisme et son bon rapport avec le client; ainsi qu 'à Nathalie, à la réception, pour sa courtoisie et sa gentillesse.

Olivia Gatti

HONDA LALLIER CARTIERVILLE IS BY FAR THE WORSE DEALERSHIP FOR USED VEHICLES. They are liars, have no respect and are crooks. They scammed me into buying a car that had 16 000 dollars worth of damages on it by showing me the car proof of another a car that had almost identical specs except for the fact it had 1000$ of damages! PLUS GUESS WHAT IT GETS WORSE, when I went back a few weeks ago the new salesman that greeting me treated me like a piece of SH** under his shoe, no manners at all. I would not recommend this place to anyone because the odds are you will get scammed and you will have a bad experience

tal benor

Amazing service, super polite

Sandra Nar

(Translated) We bought our vehicle (a used Odyssey) in August to replace our mini van which was a total loss in an accident. The purchase had to be done quickly. The contact with the dealer was super efficient and fast. My husband was seeing the vehicle and the service was again blameless. It is at the time of delivery that everything goes bad. We are being offered to come on Thursday. Since it is impossible we make an appointment the next day, Friday morning 11h. At 9:45 Friday, they call me to inform me that the vehicle is not ready! Yet I was offered the day before the purchase. We probably could have known earlier than an hour before the said appointment! I am offered to go at 3:30 pm on a Friday in traffic. I ask if it is possible earlier given this consideration and I have 4 children who will not be able to enter the Corolla with me and my husband, because of the urgent purchase of the mini van. I have to leave them alone at home because at this time they will be back home. The delivery girl tells me that she will call me back. She never did it despite my follow-up calls. So we arrive at 15:30 hoping that everything is done quickly. The vehicle is given us dirty, but very dirty. He smells like smoke, there's french fries on the floor, some ketchup on the seats, something stuck on the glass holders. Unacceptable! The reply from the delivery girl and the sales representative to the new: "Did you negotiate a wash? It was certainly not included? It was registered basic to the dealer's announcement. The used vehicles sold to the dealer are ALWAYS washed before being handed over, it's far from my first experience. It had to be angry to have the service of a representative to used vehicles. So we left without the vehicle and in the Friday traffic moreover. They washed the vehicle finally but this is for us an unacceptable after-sales service by the delivery service of a dealer of this name. The compensation received ?! The wash thoroughly and a free oil change. I will not go back to this place. The purchase was made in the name of my spouse to respond to Lallier's comment. So we have a folder and a purchase at YOUR dealer. (Original) Nous avons acheté notre véhicule (une Odyssey usagée) en août en remplacement de notre mini van qui était une perte totale dans un accident. L’achat devait se faire rapidement. La prise de contact avec le concessionnaire fût super efficace et rapide. Mon mari a été voir le véhicule et le service était encore une fois sans reproche. C’est au moment de la livraison que le tout se gâte. On nous offre de venir jeudi. Puisque c’est impossible nous prenons rendez vous le lendemain, vendredi matin 11h. À 9h45 vendredi, on m’appelle pour m’aviser que le véhicule n’est pas prêt!!! Pourtant on m’offrait la veille lors de l’achat. On aurait sûrement pu le savoir plus tôt qu’une heure avant le dit rendez-vous! On me propose d’y aller à 15h30, un vendredi dans le trafic. Je demande si c’est possible plus tôt vu cette considération et que j’ai 4 enfants qui ne pourront entrer dans la Corolla avec moi et mon mari, raison de l’achat urgent de la mini van. Je dois les laisser seuls à la maison car à cette heure, ils seront de retour à la maison. La fille de la livraison me dit qu’elle va me rappeler. Elle ne l’a jamais fait malgré mes appels de suivi. On se présente donc à 15h30 en espérant que le tout se fasse rapidement. Le véhicule nous est remis sale, mais très sale. Il sent la cigarette, il y a des frites au sol, du ketchup sur les sièges, quelque chose collée sur les portes-verres. Inacceptable! La réponse de la fille de la livraison et du représentant des ventes au neuf : « -aviez vous négocier un lavage ? Ce n’était Sûrement pas inclus? » C'était inscrit de base sur l’annonce du concessionnaire. Les véhicules usagées vendu au concessionnaire sont TOUJOURS lavé avant d’être remis, c’est loin d’être ma première expérience. Il a fallu se fâcher pour avoir du service d’un représentant aux véhicules usagés. Nous sommes donc repartis sans le véhicule et dans le trafic du vendredi de surcroît. Ils ont lavé le véhicule finalement mais ceci est pour nous une service après vente inacceptable par le service de livraison d’un concessionnaire de ce nom. La compensation reçue?! Le lavage de fond en comble et un changement d’huile gratuit. Je ne retournerai plus à cet endroit. L’achat a été fait au nom de mon conjoint pour répondre au commentaire de Lallier. Nous avons donc un dossier et un achat à VOTRE concessionnaire.

Stacey

(Translated) Very good service from John Kalamvokis. If you ever go there to ask for it, you will be satisfied. (Original) Très bon service de John Kalamvokis. Si jamais vous allez là-bas demander pour lui, vous serez satisfait.

Simon Theberge

(Translated) Cooper has served me very well, I really appreciate his determination and his professionalism. (Original) Cooper m’a très bien servi, j’apprecie vraiment sa determination et son professionnalisme .

Nadia Ahmed

(Translated) I had called the dealer to discuss a possibility for the purchase of a vehicle. The first person who answered me was a lady who answered by telling me she is a customer relationship specialist. I start my conversation with her and she continues to say repetition to come to the dealership which I understand is his work, but she did not want to understand that I prefer to make my transactions by phone. The purchase of my honda 2018 exl agreement was made by phone and this is the best way for me. Unfortunately the line is cut by accident then I remind and a young man my transfer to the reception to discuss with a seller. I had to wait a while waiting but the person at the reception just left me waiting so I hang up and call back and it is the initial lady who answered. So I was just going on with her. Jessaie to continue my deal with her saying that no seller had taken my call and her answer is, I can not do anything you can leave a message. That disappointed me, I told him it's not pleasant to hear I can not do anything especially that I wanted to continue my deal with her. Then that just leave me with a bad impression to combine it. If the customer relations specialist tells me I can not do anything because a salesman does not respond with a rather unpleasant tone, that says a lot to combine that they are not based on the importance with customer relationship. I already bought two honda 2018 this year and I was ready for my third. Combining it is not an option. (Original) J’avais appeller le concessionnaire pour en discuter une possibiliter pour l’achat d’un vehicule. Premiere personne qui me repond c’etait une dame qui avait repondu en me disant elle est une specialiste de relation clientele. Je debute ma conversation avec elle et elle continue a dire avec repetition de venir au concessionnaire dont je comprend c’est son travail, mais elle ne voulais pas comprendre que je prefere faire mes transacations par telephone. L’achat de mon honda 2018 exl accord a etajt fait par telephone et c’est la meilleure facon pour moi. Malheuresement la ligne c’est couper par accident ensuite j’ai rappeller et un jeune homme ma transferer vers la reception pour en discuter avec un vendeur. Je devais attendre un bout de temps en attente mais la personne a la reception m’a juste laisser en attente donc j’ai raccrocher et j’ai rappeller et cest la dame initiale qui a repondu. Donc jallais juste continuer avec elle. Jessaie de continuer ma transaction avec elle en disant que aucun vendeur avais pris mon appel et sa reponse est, je peux rien faire vous pouvez laisser un message. Cela ma déçue, je lui ai dit ce n’est pas plaisant d’entendre je peut rien faire surtout que je voulais continuer ma transaction avec elle. Ensuite, cela ma juste laisser un mauvais impression pour l’allier. Si la specialiste en relation clientele me dit je peut rien faire car un vendeur ne repond pas avec un ton assez non plaisant, cela dit beaucoup d’allier qu’il sont pas baser sur l’importance avec relation clientele. J’ai deja acheter deux honda 2018 cette annee et j’etais prete pour ma troisieme. L’allier n’est pas une option.

Ro Bautista

5 stars for an outstanding customer service. A day that could have ended with lots of frustrations. Thank you Alex and Randy for being empathetic. My dad was very happy!!! R

sarah-ève côté

(Translated) Very good dealer, I strongly advise you Cooper! Excellent service. (Original) Très bon concessionnaire, je vous conseil fortement Cooper! Excellent service.

Lole C

The service dept. team provided me with 5 + star plus service. They are professional , knowledgeable , and most important very humane. It was a pleasure dealing with them. I would highly recommend Honda Lallier to anyone looking for superior products & service.

Peter Kiriakos

From beginning to end, the service was awesome. A very special thanks goes out to Jamil and Vanessa for their exceptional service. You guys are awesome!!! Thank you once again for making my experience at Honda Lallier a positive one.

Saad Khan

One of the worst dealers in Montreal. “Your reputation proceeds you” that is so true for this dealership and it’s sales persons. They made me signed the lease contract for new Civic and got the deposit from me and then very next day told me that the Car is not available anywhere in its dealership across Quebec. How could you made me signed the contract if you didn’t have a car available for sale. Imagine, what would they have done if I had to canceled the deal for some reason!!! After that we came to an agreement for another car at a certain Price but again the very next day, just before signing the contract told me that the manager wants to increase the price for the car. They are not reliable and trustworthy at all.

Peter

Great experience while shopping for a new CRV. Awesome service from John Kalamvokis.

Sarah Mignano

(Translated) Worst customer service experience ever. Plus, they damaged my car between purchase and delivery. To avoid. (Original) Pire expérience de service à la clientèle à vie. En plus, ils ont endommagé ma voiture entre l’achat et la livraison. À éviter.

Rachel Spevack

We were interested in a car and spent some time at the dealership, and then via email and over the phone to come up with a reasonable price. My husband was quoted a price over the phone and so I drove across the city to confirm this deal. I then spent 2 hours with the sales rep and then with the manager. The sales rep reiterated the deal he had made with my husband, but later when meeting the manager, reneged on this deal and quoted me a higher price and refused to honour the original proposal. I felt very played and taken advantage of, and reneging on a promise deal is just not good business. I would stay far away from this dealership. It was a giant waste of my time.

Patrick M

(Translated) Hello, I just got back my car, Honda Civic 2014 Si, I left it to the bodywork. What work !!! Impressive is amazing work. They repaired 2 18 "aluminum wheels that had hit curbs, we can not say which rim was resurfaced so well they are well done Also 3 small impacts of car doors on the left side (passenger) , completely missing !!! A washing / waxing, the car is as beautiful as when I left the dealer in 2014 !! :-) Bravo, you're PROs !!! A service so courteous with that, thank you We'll meet again :-) Patrick Menassa. (Original) Bonjour, Je viens de reprendre ma voiture, Honda Civic 2014 Si, je l'avais laissé à la carosserie. Quel travail !!! Impressionnant, c'est du travail extraordinaire. Ils ont réparé 2 jantes d'aluminium 18" qui avaient frappé des bords de trottoir, on ne peut pas dire quelle jante à été resurfacée tellement elles sont bien faites. Également, 3 petits impacts de portes de voiture sur le côté gauche (passager), complètement disparus !!! Un lavage/cirage, l'auto est aussi belle que lorsque je l'ai sortie du concessionnaire en 2014 !!:-) Bravo, vous êtes de PROs !!! Un service tellement courtois avec ça, Merci !!! On va se revoir :-) Patrick Menassa.

Sébastien Grenier

(Translated) I had faults hidden on the vehicle by the second-hand seller, afterwards impossible to recontact my seller during the entire period of the normal sales guarantee, resulted in $ 900 spent from my pockets for an AC compressor which should not give up at 58000 km, another major piece also dropped and I had to fight to be entitled to my guarantee. I left my vehicle to them 5 days and after 2 days he still had not offered me a vehicle of courtesy I had to insist on having it and despite everything, he never offered to pay my rental. I have doubts that the mileage of my vehicle has been reduced because it is very worn for such a low mileage. I no longer have any confidence in the Honda alloy, beware of you !!! (Original) Je me suis fait cacher des defauts sur le vehicule par le vendeur d'occasion, après coup impossible de recontacter mon vendeur durant toute la durée de la garantie normale de vente, résulta 900$ a déboursé de mes poches pour un compresseur d'AC qui ne devrais pas lacher a 58000 kilometre, une autre piece majeure a aussi laché et j'ai du me battre pour avoir droit a ma garantie.Je leur ai laisser mon vehicule 5 jour et apres 2 jour il ne mavais toujours pas offert de vehicule de courtoisie j'ai du insister pour l'avoir et malgré tout jamais il ne mont offert de payer ma location. J'ai des doutes que le kilometrage de mon vehicule a ete reculer car il est très usée pour un si bas kilometrage. Je n'ai plus aucune confiance en l'allier honda, méfié vous!!!

alexandre seguin

(Translated) Thanks to Sara and all the team for their exceptional service. Very professional! (Original) Merci a Sara et tous l'équipe pour leur service exceptionnel. Très professionel !

Gianni Passalacqua

Great service and friendly staff

Guy Langevin

(Translated) Never again! We bought a used car a few weeks ago and we were totally disappointed. Preparation of the vehicle poorly (anti-theft not installed, vehicle poorly cleaned, no explanations of the vehicle on delivery, the rims that we had to have with the vehicle were not there). To top it off, no way to talk to the right person to solve all the problems! ???????? (Original) Jamais plus! Nous avons acheté une voiture usagée il y a quelque semaine et on a été totalement decu. Préparation du véhicule mal faite (anti vol pas installé, véhicule mal nettoyé, pas d'explications du véhicule à la livraison, les jantes que nous devions avoir avec le vehicule n'étaient pas là). Pour couronner le tout, pas moyen de parler à la bonne personne pour régler tout les problèmes! ????????

Richard Venne

(Translated) Impeccable service by very attentive and courteous people! Thank you L’Allier Honda! (Original) Un service impeccable par des gens très attentionnés et courtois! Merci L’Allier Honda!

Rahul Nanda

Horrible customer service. Bought a Honda from here and a replacement AC relay for my car. When he gave me the package it was OPEN and USED and NOT COMPATIBLE WITH MY CARE, and he sold it to me like this TO MY FACE. I was like are you kidding me? And literally 3 seconds later, the rep says to me "Oh you must've switched it with your old AC relay." I was furious, and I spoke to his manager who then apologized for the situation.

Anna Ouahnich

Terrible, Terrible service. I was interested in a car I saw online. I called by the number on the e-mail and text message they sent me. No one answered and the voicemail was full. Then I called the reception, to wait 30 minutes and stay on hold to talk to the receptionist 4 times. TERRIBLE SERVICE

Andrew N

(Translated) I brought my Honda Accord for a repair with the heating system. The staff is friendly and knowledgeable. The repairs went well. The garage lent me a courtesy vehicle during the repairs. The only reason I give 3 stars is for not having cleared the vehicle before my arrival. I had to clear it myself .. not very courteous. (Original) J'ai amené ma Honda Accord pour une réparation avec le système de chauffage. Le personnel est sympathique et compétent. Les réparations se sont bien passées. Le garage ma prêté un véhicule de courtoisie pendant les réparations. La seule raison que je donne 3 étoiles c'est pour ne pas avoir déblayer le véhicule avant mon arrivée. Il a fallu que je le déblaye moi même.. pas très courtois.

Sam Emalas

(Translated) I am calling for an estimate of the cost of replacing a part, but the receptionist says that he does not have access to the information. To date it's okay, so I ask him to transfer me to the parts department, but he is so incompetent that he insists that it is useless because I have to bring my car my estimate. My friend, these are standard prices per piece. And then +/- 1 hour of labor, that's not important the exact price. It is as if you were telling me I have to bring my car to estimate how much it costs to replace my winter / summer tires. Mechanics have the price of parts and know ABOUT the number of hours required for labor. Finally, sarcastically, he answers it will cost you between $ 500 and $ 2000. So just because of him, without any hesitation I went to another branch. And by the way, by calling another branch, I managed to get an estimate without any problems. (Original) J'appelle pour avoir une estimation des coûts de remplacement d'une pièce, mais le réceptionniste dit qu'il n'a pas accès à l'information. À date ça va, alors je lui demande de me transférer au département des pièces, mais il est tellement incompétent qu'il insiste que ça sert à rien car je dois amener mon auto mon faire une estimation. Mon ami, c'est des prix standards les pièces. Et ensuite +/- 1h de main d'oeuvre, c'est pas ca l'important le prix exact. C'est comme si tu me disais je dois amener mon auto pour estimer combien ça coûte remplacer mes pneus d'hiver/été. Les mécaniciens ont le prix des pièces et savent ENVIRON le nombre d'heure requise pour la main d'oeuvre. Finalement, sarcastiquement, il me répond ça va te coûter entre 500$ et 2000$. Donc juste à cause de lui, sans aucune hésitation je suis allé dans une autre succursale. Et en passant, en appelant une autre succursale, j'ai réussi à avoir une estimation sans aucun problème.

Sharon Gurman

Service with a smile. Reasonable rates and honest estimates of both time and cost. Very pleased.

Firas Maraqa

I just left the dealership a that I had a very bad experience, by far the worst I ever had at any dealership. The service of the sales person was abysmal. In addition to lacking knowledge, he was quite rude, aggressive and seemed to hate his job. I was asking about a car that could fit 3 infant seats and he had no idea how to answer. I suggested to check out the CRV and the pilot and I asked to compare prices. This is where he started to seem irritated and asked me if I checked prices on the internet. I was comparing Pilot with toyota highlander and subaru ascent. I visited both dealers yesterday and they both provided better service and were more helpful in answering questions. Once he gave me the prices I told him that this is more than what I was quoted for similar vehicles at the other dealers and he told me once again to check the internet before coming. I gave him back his business card and he angrily crumbled the piece of paper where he took my information and threw it in the garbage. While I still think very highly of Honda as a vehicle manufacturer, the service I received at this dealership was very unsatisfactory and will probably not visit this dealership again.

Boubker Ouarda

(Translated) I had an excellent service from Mr Renée Naoum for my transaction for a honda CR-V at lallier honda. Seller very courteous and available even at the last minute of his shift work.BRAVO !!! (Original) J'ai eu un excellent service de la part de Mr renée naoum pour ma transaction pour une honda CR-V chez lallier honda. Vendeur tres courtois et disponible même a la derniere minute de son shift de travail.BRAVO !!!

Johnny Perez

(Translated) I have never had such good service from Sammy Amgar at Lallier Honda. From the first time I bought my vehicle until the after sale was exceptional service !!! his service continues to impress me. The purchase of my first car was by far the most beautiful experience I had a big thank you to Sammy and Lallier Honda (Original) J'ai jamais eu un aussi bon service de la part de Sammy Amgar a Lallier Honda. De la premiere fois ou j'ai acheter mon véhicule jusqu'a l'apres vente fu un service exceptionnel !!! son service ne cesse que de m'impressionner. L'achat de ma première voiture fu de loin la plus belle expérience que j'ai eu un gros merci a Sammy et Lallier Honda

grcmtl laval

price too high for car I wanted and saleman would not give any extras ( i.e mats or oil changes)..would not give any. Other than that staff was polite made up for the negative

charles messias

(Translated) Very good service, easy and efficient! Thanks to Cooper for his great service! (Original) Très bon service, facile et efficace! Merci à Cooper pour son service formidable !

Tobias Schnayer

Fast service and friendly service. Always on schedule and fast turn around times.

Katerina Katsis

Service department staff is amazing!!

Said Amicalement votre

(Translated) I was a regular customer at this dealership but he will never see me again. I am in my 2nd self purchased as the first in this place. I had some disappointments on the part of the seller very incompetent in addition to allowing some modifications of the contract by notifying me only the day of the delivery only once on the spot without never informing me about the telephone before. But the drop that overflowed the vase is their director of bodywork, a certain Réal who I just wanted to ask a simple question on April 14, 2014, and whose office was right next to the reception where I was waiting. He passed me at least 4 times without ever bothering to ask me what I wanted to know. After 40 minutes (without any exaggeration) I asked the receptionist one last time if Mr. Real could finally listen to my question and he did not even dare to remind him of my presence by just saying he was sorry. That's where I left for Lombardi Honda where someone hurried to get out of my car and answer my question nicely. (Original) J'étais un client régulier chez ce concessionnaire mais la il ne me verront plus jamais. J'en suis a ma 2eme auto achetée comme la 1ere a cette place. J'ai eu des déceptions sur certains points de la part du vendeur trés incompétant en plus de se permettre certaines modifications du contrat en m'avisant seulement le jour meme de la livraison seulement une fois sur place sans jamais m'en faire part au telephone avant. Mais la goutte qui a débordé le vase c'est leur directeur de la carosserie, un certain Réal a qui je voulais juste poser une simple question le 14 avril 2014, et dont le bureau etait juste a coté de la reception ou j'attendais. Il a passé devant moi au moins 4 fois sans jamais prendre la peine de me demander ce que je voulais savoir. Aprés 40 mns ( sans aucune exagération) j'ai demandé une derniere fois au receptioniste si monsieur Réal pouvait enfin écouter ma question et il n'a meme pas osé lui rapeler ma présence en disant juste qu'il était désolé. C'est la que j'ai quitté pour Lombardi Honda ou quelqu'un s'est empressé a a sortir jusqu'a mon auto et a répondre gentiment a ma question.

Lea Rhein

(Translated) Thanks to Cooper Nadeau. Really great service that I recommend to everyone. (Original) Merci à Cooper Nadeau. Vraiment un excellent service que je recommande à tout le monde.

Boumediene sellaf

(Translated) I just bought a civic 2016 EX-T in November, I had a problem in the control of the steering wheel! , going to see the service, the receptionist did not even let me finish my sentence his answer is complete I can do anything, while the vehicle is brand new (just 3 weeks in circulation). despite having said that I was going to travel a great distance outside the country with the vehicle, he trivialized the facts. I found this attitude unprofessional, saying that I moved from saint-léonard, while I have another honda consessionaire within 5 minutes of my work. (Original) je viens d'acheter une civic 2016 EX-T au mois de novembre , j'ai eu un probléme au niveau de la commande du telephonne au volant! , en allant voir le service ,le receptioniste ne m'a meme pas laisser terminer ma phrase sa réponse on est complet je peux rien faire , alors que le vehicule est flambant neuf (juste 3 semaines en circulation ). malgré avoir dit que j'allais faire une grande distance a l'exterieur du pays avec le vehicule , il a banalisé les faits . jai trouvé cette attitude non professionelle, dire que je me suis deplacé de saint-léonard , alors que j'ai un autre consessionaire honda a moins de 5 minutes de mon travail.

M. Valmora

Good place... See Jules for a good price ????

Spiro Kalamvokis

Great service and friendly staff. John Kalamvokis was great help and knew his stuff!

Lyne Presseau

(Translated) If I could put 0 I would. The Carfax report indicated an odometer twice as high as on the Lallier site. Seems it was only a mistake, according to one of the reps ... I will never do business with this dealer. Notice to interested parties. (Original) Si je pouvais mettre 0 je le ferais. Le rapport Carfax indiquait un odomètre deux fois plus élevé que sur le site de Lallier. Semblerait que c'était seulement une erreur, selon un des représentants... je ne ferai jamais affaire avec ce concessionnaire. Avis aux intéressés.

Raymond Roussel

(Translated) I was very poorly served ... At Service with Julie Bourgeois .. Customer Service and After Sales Service .. I met Mr. Legault. General Manager, tell him about my Customer Experience .. M. Roussel (Original) J'ai été très mal servit...Au Service avec Julie Bourgeois.. Service client et Service après vente.. J'ai rencontré M. Legault. Directeur Général, lui faire pars de mon Expérience Client.. M. Roussel

Etienne Beauchamps

(Translated) I bought a new honda for my daughter, very nice experience, (Original) j'ai acheté une honda neuve pour ma fille , tres belle experience ,