Reviews of Gravel Auto - Used Car Center (Car Concessionaire)

Louise Helene “Mahina&Luna” Beaudet

(Translated) The people are really nice and very professional. Monsieur Marcel is extraordinary. (Original) Les gens sont vraiment gentils et très professionnels. Monsieur Marcel est extraordinaire.

Cliff Murphy

Sales personell excellent. Service department to avoid. Extreemly personable but slow and questionable

Iván Morales

Excellent customer service and the representative did everything to make it a pleasant visit. Good option to buy a car.

Alain Johnson

(Translated) Good, very professional service, good social distancing measures ????, excellent round-trip escort service (Original) Bon service très professionnel, bonne mesures de distanciation sociale ????, excellent service de raccompagnent aller retour

Alejandra Diaz

(Translated) Thanks to Marc-Andree Long great service no quick surprises. I strongly recommend. (Original) Merci a Marc-Andree Long super service aucune surprise rapide . Je reccormande fortement.

Patrick Savard

(Translated) A1 (Original) A1

P Peoin

(Translated) Sorry, my comments for Gravel Toyota. I have the wrong site. (Original) Désolé, mes commentaires pour Gravel Toyota. Je suis trompé de site.

Cathy Beausoleil

(Translated) Gravel auto washes my car every week, a professional service to take care of my car. It's no more expensive than a non-contact car wash, but it's better a hand wash to protect the paint. Sometimes I wash my car more than once a week because they are fast and efficient. The weekend, in less than 30 minutes, my car is clean inside and outside for $ 30, a real boon for the quality of the wash. Thanks to Ben, exceptional service. (Original) Gravel auto lave ma voiture toutes les semaines, un service profesionnel pour prendre soin de ma voiture. Ce n’est pas plus cher qu’un lave-auto sans contact, mais c’est Mieux un lavage à la main pour protéger la peinture. Parfois, je fais laver ma voiture plus d’une fois par semaine tellement ils sont rapides et efficaces. La fin de semaine, en moins de 30 minutes, ma voiture est propre intérieur et extérieur pour 30$, une vraie aubaine pour la qualité du lavage. Merci à Ben, un service exceptionnel.

Denis Vaillant

(Translated) Quality of service has decreased a lot (Original) Qualité du service a beaucoup diminué

Sawsan Faraj

They are excellent customer service providers

Denisson Paz

If you are looking for buying a car, this is the right place. Mr. Joe Pereira is an example of how customer service should be! Annabelle is also really kind and helpful. Great team they have there at Hyundai. I went there many times and they have patience to help me even when I decided to go somewhere else to acquire the car. I ended up having a deal with them. I hope they will keep doing the good job.

David Gfano

Leased 3 GMC terrains for our company and couldn't be happier with the price and service. Ask for Berc and he will take care of you!

Mikael gegemik

(Translated) Very good service (Original) Tres bon service

Alice Morard

(Translated) Here is my experience with Gravel auto - ile des soeurs - used car: My path full of pitfalls begins in July 2020. We call to make an appointment to see a car. We ask if everything is correct with the car, answer: yes yes no problem. We arrive the day of the appointment, no car is in the garage. No one told us and no one knew we were coming. We resume an appointment a few days later, same thing! We really wanted to see the car so we persevere. 3rd date, she's here! The body is graphite in many places and there is an impact on the windshield, we are going to try it on the highway it makes a terrible noise, I suspect the bearings. On the way back, I say there is a noise. He finally opens the file of the car and says: oh yes indeed, the ball joints are registered on the inspection. The seller never told us beforehand what had been done or not on the car or at least what remained to be done. We negotiate the repairs and the price, the seller tells me YES to everything but does not note anything, I force him to take note of everything we negotiate. Deal, we're making a deposit for the car. The day of recovery arrives, I inspect the car, ask to see the invoicing of the repairs requested, I am answered: sorry we will not show them, it is at the discretion of the house. Very strange, how do I know what has been done or not? The scratches were made but not the impact on the windshield. We finalize the payment for the car, and the seller only informs us then that we only have one set of keys .... and that the previous owner must return the 2nd set soon. The soon never was more than 2 months of calling them to find out when we could have them, the salesperson finally told us they would mail us the duplicate and then no news. 2 weeks later we call back, the seller who followed our file no longer works there. It took several more days to have someone who could help us because there was no note in our file ... finally the manager of the Ile des Soeurs dealership asked us to make a duplicate ourselves and to send him the invoice. Thing we did. Guess .. we've been waiting for the refund for 2 months ...?! (Original) Voici mon expérience avec Gravel auto - ile des soeurs - auto d'occasion: Mon chemin semé d'embûches débute en juillet 2020. Nous appelons pour prendre rendez-vous pour voir une auto. Nous demandons si tout est correct avec l'auto, réponse : oui oui aucun problème. Nous arrivons le jour du rendez-vous, pas d'auto elle est au garage. Personne ne nous a prévenu et personne ne savait que nous venions. Nous reprenons un rendez-vous quelques jours plus tard, même chose! Nous voulions vraiment voir l'auto alors nous persévérons. 3e rendez-vous, elle est là ! La carrosserie est graphinée à de nombreuse places et il y a un impact sur le parebrise, nous allons l'essayer sur l'autoroute elle fait un bruit terrible, je suspecte les bearings. Au retour, je dis qu'il y a un bruit. Il ouvre enfin le dossier de l'auto et dit : ah oui en effet, les ball joints sont inscrits sur l'inspection. Le vendeur ne nous a jamais indiqué au préalable ce que avait été fait ou non sur l'auto ou du moins ce qu'il restait à faire. Nous négocions les réparations et le prix, le vendeur me dit OUI a tout mais ne note rien, je le force à prendre en note tout ce que nous négocions. Deal, nous faisons un dépôt pour l'auto. Le jour de récupération arrive, j'inspecte l'auto, demande à voir la facturation des réparations demandées, on me réponds : désolé nous ne les montrerons pas, c'est à la discrétion de la maison. Très étrange, comment puis-je savoir ce qui a été fait ou non ? Les rayures ont été faites mais pas l'impact sur le parebrise. Nous finalisation le paiement de l'auto, et le vendeur nous informe seulement à ce moment que nous avons seulement un jeu de clé.... et que l'ancienne propriétaire doit rendre le 2e jeu bientôt. Le bientôt n'a jamais eu lieu plus de 2 mois à les appeler pour savoir quand nous pouvions les avoir, le vendeur nous a finalement dit qu'ils allaient nous envoyé le double par la poste, puis aucune nouvelle. 2 semaines après nous rappelons, le vendeur qui a suivi notre dossier ne travaille plus là. Il a fallu encore plusieurs jours pour avoir quelqu'un qui puisse nous aider car il n'y avait pas de note dans notre dossier ... finalement le directeur du concessionnaire Ile des soeurs nous a demandé de faire faire un double nous même et de lui envoyer la facture. Chose que nous avons faites. Devinez .. ça fait 2 mois qu'on attends le remboursement ... ?!

R Kay

(Translated) Thanks for your excellent service! One of your mechanics was exceptional! (Original) Merci pour votre excellent service ! Un de vos garagistes à été exceptionnel !

Lorne Mcbride

Choose another dealer for repairs we were not treated nicely at all

Komandor LKW

Ok

Vaespaarg Zmire

Don't go there!

zeinab ahmed houssein

(Translated) Excellent service (Original) Un excellent service

Gaetan Brunelle

Great service from the sales department. I was especially impressed with the follow up I’ve received after I’ve bought my Honda. The Director of Sales was very accommodating with a request we’ve made after the sale. They really care about their customers.

Charles E. Hall

(Translated) Good service, the technician who worked on my car very nice, explained everything to me. Disappointed on the other hand with my new car, Passport 2020. I did not expect to have troubles so soon ... for a Honda ... are late at Gravel Honda. (Original) Bon service, le technicien qui a travaillé sur ma voiture tres sympathique, m'a tout expliqué. Déçu par contre de ma nouvelle voiture, Passport 2020. Je m'attendais pas à avoir des troubles si tôt ... pour une Honda ... sont fin chez Gravel Honda.

Yvon B

(Translated) Gravel is Gravel (Original) Gravel c'est Gravel

cesar kuriel

(Translated) Excellent service provided by jean lauzier (Original) Excellent service fournir par jean lauzier

Alex Darbouze

(Translated) I just want to mention that I had excellent service from Marcel serving. In addition to being courteous, he saved me money by taking the time to study my automobile file. Special thanks to Marcel for his excellent customer service (Original) Je veux juste mentionner que j'ai eu un excellent service de Marcel au service . En plus d’être courtois il m'a fait économiser de l'argent en prenant le temps de bien étudier mon dossier automobile. Merci spécialement a Marcel pour son excellent service à la clientele

John EFX

Extremely clean and friendly and honest

Amir Feizi

I am very satisfied with my first car purchase- Honda Civic Lx. I got the best deal for the car, Anastasia (seal person) and manger made my lease process go smooth. They were very friendly and absolutely amazing from beginning to end! I highly recommend Auto Gravel Nuns’ island Montreal location.

L. Archambault

(Translated) Always excellent! (Original) Toujours excellent!

Yan-M. Bernard

(Translated) Very nice seller, but the dealer's after-sales service needs to be discussed. (Original) Vendeur très gentil, mais service après-vente du concessionnaire a discuter.

Jason Fordyce

Great service from knowledgeable staff! Always doing the extra bit to leave a smile!

Lise Massé

(Translated) Thank you to Yannick and Marek who took care tenaciously to solve my problem for the maintenance plan. A big thank you ! (Original) Merci à Yannick et Marek qui se se sont occupés avec tenacité pour résoudre ma problématique pour le plan d'entretien. Un gros MERCI !

Dustin Syvret

Bad service

Imran Arthur

Really helpful people .. especially Marc Andre .. that guy is amazing the way he assists his clients after sale #best

ilove montreal

À lot of car to choose from I bought two and maybe my third one , the service is excellent and a place you can trust long time ago they used to have a car wash for life as long you own your car but no more , it’s ok not important as long is a place you can trust I found the car prices are acceptable and all cars verify and checked , my two last cars was used I bought them from there and have zero issue with any of them and now I’m looking for one , I do like how the employee are professional and experienced with what they are doing , the goal at gravel is your satisfaction and be happy with your car as we all know gravel exist long long time in Montréal and they are one of the first before all the rest starting to pop up everywhere, thank you gravel for making our life easy with all kind of services you provide to us in Montréal .

Christophe Petit

(Translated) Bad experience, 3 hours of waiting for a change of winter tires ... it's far from the 45 minutes indicated. . I preferred to keep them at home rather than have them stored ... (Original) Mauvaise expérience, 3 heures d'attente pour un changement de pneus d hiver ..c'est loin des 45 mn indiquées. .j ai préféré les garder chez moi plutôt que de les faire stocker...

Lydia Goyette

(Translated) Good service during the purchase. But suddenly we have the car and there is a problem we have no follow-up. It's been two days that I try to get an appointment with them for a rather urgent problem and no one calls me back, with each call I am transferred to speak to someone else ... In short, really disappointed with the service. 'after sale! I do not recommend this dealer! Really disappointed (Original) Bon service pendant l'achat. Mais un coup que nous avons l'auto et qu'il y a un problème nous n'avons aucun suivis. Ça fait deux jours que j'essais d'obtenir un rendez vous avec eux pour un problème assez urgent et personne me rappel, à chaque appel on me transfère pour parler à quelqu'un d'autre...Bref vraiment déçue du service d'après vente! Je ne recommande pas ce concessionnaire! Vraiment déçue

D. L. (V-man)

Bon service

Andy Lamarre

Ok

Patrick Joannette

(Translated) Purchase a new car.The car not wash inside. No return call from the seller after the purchase.If no it is correct (Original) Achat d'une voiture neuf.La voiture pas laver à l'intérieur . Pas de retour d'appel auprès du vendeur après l'achat.Si non c'est correct

Émilie Villeneuve

(Translated) Thank you to Annabelle for her professionalism and her beautiful smile Very satisfied with our Camaro ss purchase (Original) Merci A Annabelle pour son professionnalisme et son beau sourire Très satisfait de notre achat Camaro ss

DEBORAH Hay

Bought my Chevy Trax, and Bert our salesman is top notch.

Abdoul Djallil Dabo

(Translated) Very good service rendered, and their product is really reliable, I have so far had a good experience with (Original) Très bon service rendu, et leur produit sont vraiment fiable, j ai jusque là eu une bonne expérience avec

Eric Frenchman

Add said good mechanical condition. GM inspection in 150 points. Drove 1h. Motor is banging. Sellsman Told me it was not inspected. Was surprise I would not take it. Check engine Ligth on, brakes too. Will never go back. I only went because I trusted the GM inspectio. It use to mean something

Marie-josee Gagne

(Translated) In the past, I bought several cars from Gravel as well as my parents this morning only one salesman in a used car is ridiculous how relational communication is listening? (Original) Par le passé j ai acheté plusieurs voiture chez Gravel ainssi mes parents ce matin un seul vendeur dans voiture d occasion ridicule la façon relationel communication écoute ?

Laurent Melon

(Translated) Montreal specialist (Original) Spécialiste à Montréal

Alexandre CASTONGUAY

Friendly staff, excellent service.

Simon-Jacques Perreault

(Translated) Super service !!!!! Thank you Louis-Philippe Gravel (Original) Super service !!!!! Merci Louis-Philippe Gravel

Adriana Robles

Very good service

Eco Eco

Service is 5 stars. Merci M Marcel you are the best.

Florent Terrassin

(Translated) Very good service (Original) Très bon service

jomalac09

(Translated) Appointment for tire change at 8:30. I went out at noon. (Original) Rendez-vous pour changement de pneus a 8h30. Je suis sorti a 12h.

Stephane lavoie

(Translated) Copy (Original) Exemplaire

vasile boss

VERY NICE STAFF

Jan M

I have been purchasing cars from Gravel nunn's island for years and my salesman Berc is the best! Great service, friendly, honest and effective. Very sharp, 10 stars if I could!

Julian

Good overall experience buying my first used car!

Max Power

(Translated) Good service (Original) Bon service

Jean-Yves patenaude

(Translated) louis-philippe Gravel is excellent. he knows his product very well and was able to answer all my questions. he directed me to exactly the perfect vehicle for my needs. I highly recommend it !! (Original) louis-philippe Gravel est excellent. il connait très bien son produit et a su répondre a tous mes questions. il ma diriger exactement vers le véhicule parfait pour mes besoins. je vous le recommande fortement !!

Patricia B

The staff from the showroom to the garage are knowledgeable, honest and friendly.

Cliton Valet

(Translated) I don't know if it's worth buying a vehicle but for the service ... it's a big scam. The last time I set foot there I got robbed for close to $ 540.00. Never again ... ohh no. (Original) Je ne sais pas si ça vaut la peine pour l'achat d'un véhicule mais pour le service... c'est une grosse arnaque. La dernière fois que j'ai mis les pieds là je me suis fait volé pour proche de 540.00$. Plus jamais... ohh non.

nicholas mail

Best salesman in montreal Berc at Gravel nuns island you can't go wrong.

Bianka Martel

(Translated) Super good service !!! Thanks to Marc-Andre Long for his energy and professionalism ,,, we are very satisfied and happy with our new car, ???????????? !!!!! (Original) Super bon service!!! Merci a Marc-Andre Long pour son énergie et son professionnalisme,,, nous sommes très satisfaits et heureux de notre nouvelle voiture,????????????!!!!!

Virgil X

(Translated) Good mechanical service, but hey it's still too expensive for nothing.It exaggerates the prices in my opinion. (Original) Bon service mecanique,mais bon ça reste trop chère pour rien.Il exagere les prix selon moi..

Ant. M

VERY BAD EXPERIENCE. I saw an SUV on their website and after iwas told that the car was present still available so I went at the location. There i was told that the car had been sold 2 days ago and that the secretary made a mistake that cost me 2hrs bavk and forth. Not only I DID NOT GET AN APOLOGY, but they even tried to sell me a car 5000$ more than the one i had inquared about with less equipment. Very pissef off about it still.

Jack

(Translated) Very good fast service, the technical adviser M.Marcel Labrie very nice, the mechanic, the receptionist everyone very nice everyone says hello we feel confident (Original) Très bon service rapide, l' avisseur technique M.Marcel Labrie très gentil, le mécano, la réceptionniste tous le monde très gentil tous le monde nous dit bonjour on se sent en confiance

Jean Benoit

(Translated) Super good service ???? (Original) Super bon service ????

Ivy Sous

(Translated) Sold a car be say with no problem in the end the transmission rotten and a lot of problems with the car not even a year with (Original) Vendu une auto sois disent avec aucun probleme au final la transmition pourite et un paquet de probleme avec la voiture meme pas une annee avec

mike pietroniro

As a very busy person, I didn't have time to shop around from dealership to dealership, but when I contacted Berc Meneyan at Gravel Nuns Island, I was given very professional assistance and he answered all of my concerns which closed the deal for me to purchase my new Cadillac through him. Berc handled my trade in with a fair price with no fussing around. 95% of our communication was done by phone calls, email & texting, which saved me a ton of time. I would definitely recommend Gravel & Berc !!

Normand Maisonneuve

(Translated) Listening to customers (Original) A l écoute des clients