Reviews of Decarie Motors Signature (Car Concessionaire)

Moe A

UPDATE: Is it not funny how they are answering everyone's reviews except mine? That is because they know they are in the wrong and Cheryl is avoiding returning any of my calls or voice mails. Be aware of this dealership committing fraud. I bought a 2 year old Jaguar XF-S from this dealership through Arun and was told the vehicle has zero issues. When I received the vehicle, I got it inspected and it came out with multiple big issues. They towed it back to Montreal to fix the issues, but when I received the vehicle, the engine still had a noise and the lock sensor on the front passenger door still does not work. I brought this up to the sales manager, Raphael Betten, where his response was "Bull****. the engine does not have a noise". I proceeded to tell him I have a recording and took it to the Jaguar in Ottawa who confirmed the engine noise and the handle not working. He stated to get it fixed here as it is under warranty, so when I replied who is going to provide me a loaner, he told me to get one and he will pay for it. Oh, that is after him bad mouthing the dealership in Ottawa for running out of loaners and calling them "pieces of sh**" and only doing this because I did not buy the car from them, when realistically it was tire season. We are now January, I am still having the same problems with the vehicle. The sales manager Raphael received my bill for the rental and is only agreeing to pay 20% of the bill leaving me with a huge rental bill, even though he never booked me a rental and told me to go get one myself to be reimbursed, never set a limit or kind of vehicle and I called to confirm that he will cover the rental beforehand again and he said "yes book it we'll pay". Not only this, but he constantly curses and is remarkably rude no matter what tone you speak to him with, even if you're not arguing it is as if he is literally ready to punch you. I do not know if he's miserable in his life but he needs to learn to not take it out on clients, and to be honest I do not know how the General Manager has his as a sales manager. I filed a complaint with Jaguar Canada who is now getting involved, and will be speaking to a lawyer to sue this dealership for fraud and selling me a car under fraudulent pretences if I am not reimbursed and this issue is not resolved. I'll be also filing a complaint with consumer protection branch of the Québec Government. All I am asking is my rental be fully reimbursed and to have it completely fixed as it was sold to me in this condition, and if not to take the car back and give me my money back including the rental reimbursement. It is not that difficult of an ask. Is it really worth risking a law suit against your dealership for this over a rental reimbursement that is basically a business tax write-off anyways?

Mila Kizirian

Beautiful dealership. Always a great service with Cheryl!

Leeja Murphy

(Translated) Excellent dealer! It's been several years since I have cars with them. Impeccable service, very courteous, very good cars! I just love it (Original) Excellent concessionnaire! Ca fait plusieurs années que j'ai des voitures avec eux. Service impeccable, très courtois, très bonnes voitures! J'adore

Stefanie D

The absolute best experience I have ever encountered at a dealership. Arun was incredibly helpful from the moment I first contacted him until after the car was picked up. He made purchasing my new car easy, enjoyable, and was honest and genuine throughout the experience. David was also wonderful throughout the transaction. So happy with my new car.

michael lelouche

Excellent greeting and service. I felt as an extremely valued guest and not a customer. Mr Roche went out of his way to make sure i find the perfect Range Rover for my needs . Will definitely be back for my wife's vehicle

avi krivorot

Bad service, they only care about collecting your money.

Rose Smith

Great facility! Raphael and his team go out of their way to satisfy their customers. Dealt with Arun, he was amazing.

Josie Rosa

Excellent service. Very nice place!

Marise Dubois

(Translated) Bravo Décarie Motors Signature. I bought a car three months ago. As soon as I arrived I was treated to impeccable service by Mr. Bettan and his team. Today I went for my interview and offered a courtesy vehicle. Thanks again to the whole Decarie Motors team. (Original) Bravo Décarie Motors Signature. J'ai acheté un véhicule il y a trois mois. Dès mon arrivée j'ai eu droit a un service impeccable du directeur M. Bettan et son équipe. Aujourd'hui je suis allée pour mon entretien et mon offert un véhicule de courtoisie. Merçi encore a tout l'équipe de Décarie Motors.

Liliana Zlate

I must say this: I have a fantastic car, beautiful, reliable, luxurious, I'm very happy. But that's not all... there is a marvelous team there, at Decarie Motors, who succeded to make my life so very easy all these years. I'm used to having a perfect assistance each time, now I am taking it for granted...and then I realize that the help, attitude, professionalism, courtesy they prove each and every time, are out of the ordinary, making the whole difference... Thank you all, in particular Raphael Bettan, Arun Verma, David Sasportas. I couldn't ask for a better service...I call this "excellence"! Lili

nay koroghli

I have been shopping for a car almost over 2 months, I walked in this dealer ship immediately I was greeted and introduced to salesman Mr. Arun,. excellent service and understanding to my liking.

Bob Denis

Super staff. Great facility.

Tony Ipekian

Amazing greeting and service 2 thumbs up.

Carole Bedard

(Translated) Very welcoming, good service and our car is always impeccable. (Original) Très accueillant, bon service et notre voiture est toujours impeccable.

Giuliana F

Luxury dealership that is accommodating from beginning to end. An establishment consisting of very knowledgeable service, sales and management departments. With over 70 years of experience -- it goes without saying that Decarie Motors is the upmost welcoming and goes above and beyond to strive for the best interest of their clients.

Randa El-Mashtoub-Aaron

I normally dislike going to the garage, but this is one place I don’t mind visiting since I get the red carpet treatment. Their work is excellent on my car and most importantly it is done quickly. Thank you Rafael Bettan and Team!

Carsten Schweers

Great Sales service. Went through with a friend and was treated like royalty. Sales Manager went out of his way to be sure we could test drive car right out of showroom!

Roland

(Translated) Charles Gagnon at Décarie Motors, a very organized gentleman and professional, patiently and professionally helped me choose my Range Rover this week. Thanks Charles! (Original) Charles Gagnon à Décarie Motors, un gentleman et un professionnel très organisé, m’a aidé avec patience et professionnalisme a fait choix de mon Range Rover cette semaine. Merci Charles!

Vishal Sosa

(Translated) I recently purchased a 2016 Range Rover Sport in November 2018 and could not be happier with the experience. I thank the used car sales department for making the process painless. You work hard and it shows. (Original) J’ai récemment fait l'acquisition d'un Range Rover Sport 2016 en novembre 2018 et je ne pourrais être plus heureux avec l’expérience. Je remercie le département des ventes de véhicules d'occasion d’avoir rendu le processus sans maux de tête. Vous travaillez dur et ça se voit.

Adaline O'Reilly

My husband and I had a lovely experience working with Arun and Raphael. Showroom is kept in immaculate condition, and we appreciated how they both went out of their way to ensure a smooth transaction at every step. Service advisors worked diligently to rectify an issue with our old 2017 XE’s Bluetooth, and we found their transparency refreshing. Decarie Motors has always come highly recommended by friends and community members, and with customer service like those guys provided, it’s easy to see why.