Reviews of Classe Auto - Succursale principale (Car Concessionaire)

Sylvain K.

????????????

Likatou As

(Translated) Qualified, realistic and understanding teachers. Efficient and quality service (Original) Profs qualifiés, réalistes et compréhensifs. Service efficace et de qualité

Alka Doudou

(Translated) A very good car sales company, impeccable service, welcoming and friendly staff. (Original) Une tres bonne entreprise de vente d’auto, service irréprochable, personnel accueillant et sympathique.

Michael Bergman

Figured I'd come back here a couple of months after my purchase & chime in to help any potential customers who may be concerned by this dealership's rep. Price - 5 stars. The price on this vehicle was ~20% lower than most of these were selling for. I was skeptical about the price & was nervous that it may reflect an underlying issue. In retrospect, having not had any issues, I attribute the price to being a result of the dealership having just reopened after the area was under lockdown. Customer experience - 4 stars. I’d break the overall customer experience into 2 categories: the general experience & the negotiation/sales process. 1. The general experience - 5 stars Throughout my experience the salesmen were a pleasure to deal with. When I first test drove the car, I became interested & wanted to take it for inspection. The local mechanics, however, had just opened after a lockdown & had a backlog of other obligations b4 they could conduct inspections. The sales team offered to reserve the car for me until I could book an inspection ~a week later. I don’t know if they would’ve sold the car to someone else had they offered to purchase it on the spot, but I returned about a week later & it was there for me to take to inspection. 2. The negotiation/sales process - 3.5 stars. After test driving & inspecting the car, I’d decided I’d like to negotiate a purchase. a) The car passed inspection. b) The dealer provided a Carfax report which I independently verified to be accurate & undoctored. The one thing that was a bit unsettling about this process was that every time I visited the dealership after first seeing the car I’d be subject to a comment along the lines of "it's good that you're here because someone else just called about the car", "3 people came to see the car today!" and, this is a verbatim quote of the salesman when I came to take the car for an inspection, "Someone just saw the car & they went home to pick up their wife so she can see it too". I hated this. This is a transparent pressure tactic that is far more juvenile & sleazy than it is effective, & almost scared me away. After declaring my desire to negotiate a purchase, we sat down in their office. I offered a price ~ 10% less than what they were asking for. The salesman told me point-blank that this car typically sells for about 20% more than what they were offering it for, & that the price is non-negotiable. The would, said the salesman, offer to include all tax & give me the car for the asking price all-in. Having done my research before, I could not argue that the car was being offered for less than it typically sells for, & agreed to the all-in price. (They did this by lowering the purchase price by 6.5% on paper, & charging me the original asking price in cash. This way, I technically buy the car for cheaper & pay some of the tax for them. On my end, I get it for the asking price all-in.) Now here's the contentious part. Being new to Canada, I wasn’t familiar with how their taxes work. Though the dealership covered the QC tax, which typically gets paid @ the dealership, I had to pay an app. 12% tax at the motor vehicle department. I hadn’t known this, & the dealership told me that they didn’t intend to include this tax in their "all-in" offer. I believe they could’ve been clearer about that, & they maintain it’s self-understood. I still went ahead with the purchase as the price was still competitive & would chalk this up to a possible misunderstanding & not necessarily bad salesmanship. Post-purchase - 5 stars. I’m thoroughly enjoying the car. At the pre-purchase inspection the mechanic told me it would need new brakes. I've since replaced those. In the ~2 months since I purchased the car, I've driven it almost around 1,000 miles having taken it from MTL to NYC & back. I’ll do so again in a few weeks. That is a lot of driving, & I’ve enjoyed every minute. If you do your own research and an inspection, this is a good place to consider. (I just hit the 4,000 character limit. ;)

Sara Duquette

(Translated) Lack of transparency in the sale of a vehicle ... we were hiding big accidents that made us realize that the car was worth much less than we thought. To avoid. (Original) Manque de transparence dans la vente d’un véhicule... on nous a caché de gros accidents qui nous ont fait réalisé que la voiture valait beaucoup moins qu’on pensait. A éviter.

Michel Martin

(Translated) Very good after-sales service very attentive I recommend without hesitation (Original) Tres bon service après vente très à l'écoute je recommande sans hésité

Mikha'El J. Strauss

Mark has been very cordial with the and helpful business is frank just I will recommend his place to anyone who wants to buy cars

Michel-Ange ROMAIN

(Translated) Auto class It's class! Cars in very good condition and not expensive at all. If necessary, I will come back to pick up a new car from you. Please help me if you change your address. (Original) Classe auto C'est la classe! Des voitures en très bon état et pas chères du tout. Au besoin, je reviendrai prendre une nouvelle voiture chez vous. Veuillez m'aider si vous changer d'adresse.

PHIT REX

(Translated) No beautiful vehicles at this place ... (Original) Pas de beaux véhicules à cet endroit...

RICK MÉCANIQUE

(Translated) Old trash too expensive (Original) Des vielles poubelles trop cher

Wayne Jordan

No negotiating of price and really rude to non French speaking customer.

Mohammad Amin Mozaffari

It is a worst dealer that you can find, they said a car is driven for 130000km but in the Carfax mentioned it’s driven for 190000km. It means ODOMETER FRAUD!!

Geneviève Cloutier

(Translated) Very bad service. They tried to evacuate me for $ 400, luckily they did not arrive there. At your own risk. (Original) Très mauvais service. Ils ont essayé de m'escroquée de 400$ , par chance ils n'y sont pas arrivé. A vos risque et péril.

réda badache

(Translated) Beware of scams (Original) Attention aux arnaques

mohamed imamouane

(Translated) Bad experiences Warranty level problem☹ (Original) Mauvaises expériences Problème au niveau de garantie☹

Rodrigue kuwa

(Translated) Helpful (Original) Serviable

Ra Yo

(Translated) Bad experience, a big cheater he sold me a car with several problems is a diabolical consumption yet he made me check the car at the saaq I don't understand how he got it to pass the check. Now he refuses to make the repairs. in short, it must be avoided (Original) Mauvaise experience, un grand tricheur il m'a vendue une voiture avec plusieurs problèmes est une consomation diabolique pourtant il m'a fait vérifier la voiture chez la saaq je comprends pas comment il est arrivé a la faire passer la verif. Maintenant il refuse de faire les réparation . bref faut l'éviter

Aghiles Kheffache

When I arrived the car was not available. I phoned 1h before going to make sure the car is there. Was told that someone took it "30 mins ago". At the premises, not a single person came to help us so we wandered by ourselves trying to find some other char. All the "sellers" where busy doing something else. By _far_, the weirdest used car sellers on this planet. I would have put 1 start, but I reserve that option for when someone will punch me in the face. DON'T GO THERE.

JY J

(Translated) Go see Marc and Kamal are super sellers who will arrange for good value for money, simple reliable and safe service! (Original) Aller voir Marc et Kamal sont des super vendeurs qui vont s'arranger pour avoir un bon rapport qualité prix, service simple fiable et sécuritaire!

Anthony marcus

These guys are arrogant rude and they try to cheat you ! DO NOT EVER BUY FROM THEM. BUYER BEWARE!

Sombo Dou

(Translated) I thank Mark, Kamal and Jacques very much !! A branch with a dynamic team and impeccable service. I really recommend this dealer. Bravo to this company !! (Original) Je remercie infiniment Mark, kamal et Jacques!! Une succursale avec une équipe dynamique et un service impécable. Je recommende vraiment ce concessionnaire. Bravo a cette compagnie !!

auto prevention

(Translated) Nice gang of crapais who don't know cars and who try to scam anyone, its not even worth having a garage (Original) Belle gangs de crapais qui connais pas les autos et qui essai d'arnaque n'importe qui,sa mérite même pas d'avoir un garage

Wilguens Romain

(Translated) I bought a 2006 Toyota Avalon for an excellent price !! Excellent service I really liked my experience I strongly recommend. Thank you to the entire Classe Auto team !! (Original) J'ai acheté une Toyota Avalon 2006 pour un excellent prix!! Excellent service J'ai vraiment aimé mon expérience je recommence fortement. Merci à toute l'équipe Classe Auto!!

Julie Ngo

(Translated) Above all, do not give deposits because they will not give it back to you. They are unprofessional and very rude. I specify the auto class on industrial boulevard. (Original) Ne surtout pas donné de depots parce qu'il ne vont pas vous le redonner. Ils ne sont pas professionnels et très impolis. Je précise le classe auto sur boulevard industriel.

Andy D

They were closed way too early for a Saturday when. Ppl. Are actually free to shop

Carolyne Pierre

Be very careful. They don’t even return call! I don’t recommend them!

Viacheslav Serdiukov

Terrible customer service with poor communication skills. I’ve been talking to this guys about getting a vehicle .The car they were selling was on summer tires. I leave in AB and travel to BC very often and mention that we have a law that states that you must have a winter tires from Oct to March or even May I believe. I asked for a discount on the price and made my offer. Not sure if there was a language barrier and they didn’t understand what I was talking about or this is just the way they do the business, However id not recommend anyone to deal with someone so unprofessional. This is their reply only friendly email: Classe auto reply: First of all, please don't tell us what the law says about winter tires, specially when your knowledge is very poor. By the law, a dealer can sell the car on summer tires and the client will have 10 days (the same time as the transit paper to change them). So now, you know what the law says. Secondly, by ethics and respect for yourself, don't ask all these questions and let us spend all the time to answer, then give us this unreasonable and insulting offer. We don't steal our cars. The price is 11000$ not negociable. Please go and look for a car in your budget far away. And good luck with the rubish you could maybe find some where.

Carole Vallee

(Translated) Very disappointed with my experience (Original) Très déçu de mon expérience

Yvan Jose Larez Dominguez

(Translated) Excellent car The company is professional I am very happy (Original) Excellente voiture La compagnie sommes professionnels je suis très content

Judith Ngueto

(Translated) No transparency in the sale of the vehicle, bandits I say it well you are thieves (Original) Aucune transparence dans la vente des véhicule, des bandits je le dis bien vous êtes des voleurs

René Philippe Dagenais

(Translated) Badly organized .. told me anything to not repair air conditioning ... told me it is too cold outside for what part ... (ridiculous) once left with the vehicle voys netes nothing for them (Original) Mal organisés.. me dit nimporte quoi pour pas reparer lair clim... me dit quil fait trop froid dehors pour quelle parte ... (ridicule) une fois partis avec le vehicule voys netes plus rien pour eux

Kyle Derby

Sold me a car with major problems didn't even make an oil change these guys are not credible sellers for this kind of market! Dont go here!

Ahmed amrani

Best deals

Tharcisse BANDANDAZA

(Translated) Welcomed and excellent service! Mark really listened to our needs to find us the right vehicle at the right price. Very satisfied, I strongly recommend! (Original) Bien accueillis et excellent service ! Mark était vraiment à l'écoute de nos besoins nous à trouver le bon véhicule au bon prix. Très satisfait, je recommence fortement !

Claude Girard

(Translated) I bought a vehicle from Classe Auto on the Industrial Boulevard in Montreal. I say this because I was very reluctant to buy a used vehicle in this area of the city. On my first visit, I immediately understood that they were honest professionals who do this job for the right reason. No pressure, transparency on information and inspection. Marc and Jacques thank you for your service I will not hesitate to come back or refer you. It was worth it to travel despite my reluctance to leave for the sector. Long live your garage and you! Claude (Original) J’ai fait l’acquisition d’un véhicule chez Classe Auto sur le Boulevard industriel à Montréal. Je le précise car j’étais très réticent d’acheter un véhicule usagé dans ce secteur de la ville. A ma première visite j’ai compris immédiatement qu’il s’agissait de professionnels honnêtes et qui font ce métier pour la bonne raison. Pas de pression, transparence sur l’information et l’inspection. Marc et Jacques merci pour votre service je n’hésiterai pas à revenir ou à vous référer . Ça valait la peine de me déplacer malgré mes réticences du départ pour le secteur. Longue vie à votre garage et à vous! Claude

catherine morin

(Translated) I just bought a car from Classe Auto. I can not comment on the after sales service at the moment since I just got out of the dealership, but one thing is certain, the price of the car was very good, the service impeccable and really courteous. They really inspired confidence. No sales pressure and I was explained well. I recommend. Thank you Hadi and Ali. (Original) Je viens tout juste d'acquérir une voiture chez Classe Auto. Je ne peux pas me prononcer sur le service après vente pour l'instant puisque je sors tout juste du concessionnaire, mais chose certaine, le prix de la voiture était très bien, le service impeccable et vraiment courtois. Ils m'ont vraiment inspirés confiance. Aucune pression à la vente et on m'a bien expliqué les choses. Je recommande. Merci Hadi et Ali.

Hassan Awada

(Translated) exceptional service seller very honest and professional 3 vehicle for my family buy from this place never had any problem (Original) service exceptionnelle vendeur tres honnete et professionnel 3 vehicule pour ma famille acheter de cette endroite jamais eu aucun probleme

sinda bach

(Translated) Service 10/10 !! Hyper satisfied (Original) Service 10/10 !! Hyper satisfaite

Gerald Joseph

(Translated) Worst dealer in the country. Don't trust them. They lie about the condition of the cars. (Original) Pire concessionnaire du pays. Ne pas leur faire confiance. Ils mentent sur l'état des autos.

Mario emond

(Translated) Fully satisfied! Good price, listening sellers! I highly recommend it! (Original) Pleinement satisfait! Bon prix, vendeurs à l'écoute! Je le recommande chaudement!

Miah Mahmud

(Translated) Total waste of time. Not at all professional. Would not recommend to my worst enemy. (Original) Perte de temps total. Aucunement professionnel. Recommanderait pas à mon pire enemi.

Balkissa Abdou Moha

(Translated) Very satisfied with the service Attentive and understanding staff They were very patient and professional Particularly Mr Jack and Mr Fares Super nice I highly recommend (Original) Très satisfaite du service Personnel attentif et compréhensif Ils ont été très patient et professionnel Particulièrement Mr Jack et Mr Fares Super gentils Je recommande fortement

ABDELJALIL MOUSSAISD

(Translated) Pay attention (Original) Faire attention

Mariama Camara

(Translated) One of the worst dealers of used cars that I have to meet in Montreal, if not the worst. I hated my experience with them; Certainly I will never go back and advise anyone to go. Zero customer service at the insulting limit. I had the misfortune to fall on them when I wanted to please my mother by offering him a car. And the guys assured me that the car had no problem. 1. I took care to have it checked by a mechanic who detected a problem with the air conditioner and oil leak. Back at the branch, they assured me to repair the car and deliver it without any problem. So far so good. So I pay the car. Delivery made. Here the problems begin: the air conditioning still does not work! Back home: I explain the problem, I was almost insulted that he was fixing the car and nothing more (while the brake disc also kidding but literally). So I accept at least they repair the air conditioning. 1h after they remind me to come get the car. I'm coming, hardly if they receive me. They pretend never to have crossed me. Ok I'm waiting for the car that was never repaired! I had to do it at my expense. 2. For the bill, the guy asked me if he could lower the actual price of the car on the bill (something illegal they offer to their customers in order to pay less to the state apparently) in order to supposedly make me lower taxes (that he had to pay me back anyway since the car had to be shipped out of Canada). I was unaware of these types of deal, so I accepted. So the gentleman reassures me that my taxes will be returned as soon as I ship the car out of the country; that it will be enough just to give them the B13. So thing said, done thing: after shipping I recontact him to send him the B13 proof of the export of the vehicle. Except that in return, the gentleman tells me that they can refund the taxes provided that the name of their company evening mentioned before the car on the B13 (something apparently that is not required anywhere by the government). After many attempts and discussions with them; I had to give up the idea of recovering these taxes in order to preserve myself because I have to say it: the whole process of buying with them was only arguments, headaches and lack of consideration. Finally, I will say to classauto that get and retain customers at a price: customer service and after-sales suitable. Thanks to you who will read me but it's up to you to make this decision to choose your dealer: and choosing the right one will save you so much trouble afterwards. (Original) L'un des pires dealers de voitures usagers qu'il m'est donné de rencontrer à Montréal, si ce n'est le pire. J'ai détesté mon expérience avec eux; chose certaine je n'y retournerai jamais et déconseillerai toute personne à y aller. Zéro service client à la limite insultant. J'ai eu la malchance de tomber sur eux lorsque j'ai voulu faire plaisir à ma mère en lui offrant une voiture. Et les gars m'ont assurée que la voiture n'avait aucun problème. 1. J'ai pris le soin de le faire checker par un mécano qui lui a détecté un problème sur la clim et de fuite d'huile. De retour à la succursale, ils m'ont assurée de réparer l'auto et le livrer sans problème. Jusque là tout va bien. Donc je paie la voiture. Livraison faite. Là les problèmes commencent: la clim ne fonctionne toujours pas! De retour chez eux: je leur explique le problème, j'ai presque été insulté comme quoi il réparait la voiture et rien de plus (alors que le disque de frein aussi déconnait mais littéralement). Du coup j'accepte au moins qu'ils réparent la clim. 1h après ils me rappellent de venir récupérer l'auto. J'arrive, à peine s'ils me reçoivent. Ils font mine de ne jamais m'avoir croisé. Ok j'attends l'auto qui finalement n'a jamais été réparé ! J'ai dû le faire à mes frais. 2. Pour la facture, le mec m'a demandé s'il pouvait baisser le prix réel de l'auto sur la facture (quelque chose d'illégale qu'ils proposent à leurs clients afin de payer moins à l'État apparemment) afin de soi-disant me faire des taxes plus bas (qu'il devait me rembourser de toute façon vu que la voiture devait être expédiée hors du Canada). Moi étant profane de ces types de deal, j'ai accepté. Donc le monsieur me rassure que mes taxes seront retournés dès lors que j'expédie l'auto en dehors du pays; qu'il suffira juste de leur remettre le B13. Donc chose dite, chose faite: après expédition je le recontacte pour lui envoyer le B13 preuve de l'exportation du véhicule. Sauf qu'en retour, le monsieur me dit qu'ils peuvent me rembourser les taxes à condition que le nom de leur entreprise soir mentionné devant l'auto sur le B13 (chose apparemment qui n'est exigée nulle part par le gouvernement). Après moult tentatives et discussions avec eux; j'étais dans l'obligation d'abandonner l'idée de récupérer ces taxes dans le but de me préserver parce que je dois le dire: tout le processus d'achat avec eux n'a été que disputes, prise de tête et manque de considération. Pour finir, je dirai à classauto qu'obtenir et fidéliser ses clients a un prix: un service client et après -vente convenable. Merci à vous qui me lirez mais à vous de prendre cette décision de choisir votre dealer: et choisir le bon vous évitera tellement de problèmes par la suite.

Viviane Bile

(Translated) I am very satisfied with the service at Classe Auto for the availability, advice and facilities that were made available to me when purchasing the red Hyundai. The whole transaction was done remotely by phone (Me in Alberta and you in Quebec) but everything went so smoothly and easily. I will not hesitate to make another purchase with you in the future. Mark and Jacques, you are trustworthy and honest. Thank you so much team Classe Auto. team (Original) Je suis très satisfaite du service á Classe Auto pour la disponibilité, les conseils et des facilités qui m’ont été faite lors de l’achat de la Hyundai rouge. Toute la transaction s’est faite à distance par téléphone (Moi en Alberta et vous au Québec) mais tout s’est tellement bien passé et facilement. Je n’hésiterai pas à faire un autre achat avec vous dans le futur. Mark et Jacques, vous êtes des personnes de confiance et honnêtes. Merci infiniment team Classe Auto.????

Ziane Ziane

(Translated) I am really disappointed with this team. How is it done? you give a deposit of $ 500 we will refund it to you unless the car has an engine or transmission problem I have never seen its here in Quebec I'm sorry but it is tabarnak lacrosse. As if we force you to buy? ?? in addition I had inspected it in my pockets $ 135 plus $ 55 to have his carfax because the seller did not have the carfax how you can sell a car in a dealership without a carfax without the history of the car ??? J ' canceled because she had a problem with the compressor the air conditioning doesn't work it's worth $ 600 $ 700 to change it and repair it it's not a $ 100 repair like they do on the industrial boulevard it's all their friends you drive 2 weeks and the problem comes back c is anything this dealer in full crisis we butt you and we arnake ... ???? (Original) Je suis vraiment déçu de cette équipe .comment ça se fait ? tu donne un dépôt de 500 $ on te le rembourse sauf si l auto a un problème de moteur ou de transmission jai jamais vu sa ici au Québec je suis désolé mais c est de la crosse en tabarnak .comme si on te force a acheter ???en plus je l avais inspecté dans mes poches 135 $ plus 55 $ pour avoir son carfax car le vendeur il avait pas le carfax comment on peut vendre une voiture dans un concessionnaire sans carfax sans l historique de la voiture ???J'ai annulé car elle avait un problème du compresseur la clime marche pas ça vaut 600$ 700$ pour bien le changer et le réparer c est pas de la réparation de 100 $ comme ils font sur le boulevard l industriel c est toutes leurs amis tu roule 2 semaines pis le probleme revient c est de n importe quoi ce concessionnaire en pleine crise on te crosse et on t arnake ...????