We offer you the information of real people who used the services and products of Auto Luana (Car Concessionaire) in the area of Montréal-Nord (Canada).
At the moment the business has a rating of 4.4 out of 5 and that score has been calculated on 127 reviews.
As you can see the average of ratings is quite positive, and it is founded on a very large number of feddbacks, so we may say that the assessment is quite reliable. If people have bothered to value when they've done well with the service, it works.
You know that we don't usually stop to write reviews when they are correct and we usually do it only if we have had a problem or incidence...
This Car Concessionaire is classified in the category of Used car dealer.
(Translated) I really like my experience buying my last car la.ont have no pressure, the vehicles are all dry inside. can all look at them and visually inspect them ourselves as long as they want. the vehicles are clean and are very good buys, have found there are no matter what they look for and the price they want to put. the answers that have following our questions are clear and honest. in short in my opinion I highly recommend, which is not at all like that in Montreal ad other places of sale of used cars to have made several during my week of shopping me who comes from a remote area. for the mechanics of the car he tells you ... he does not check on their side, but leaves us comfortable to have it done if want before buying then almost better that way . (Original) j ai bien aimer mon expérience d acheter ma dernière voiture la.ont as aucune pression,les véhicules sont tous au sec a l intérieur. ont peut toutes les regarder et les inspecter visuellement nous même tant qu ont veut. les véhicules sont propres et sont de très bonnes achats ,ont y trouve sont compte peu importe ce qu l ont cherche et le prix qu ont veut mettre . les réponses que l ont a suite a nos questions sont clair et honnête .bref en tk a mon avis je recommande fortement ,ce qui est pas du tout comme ça a Montréal a d autres endroits de vente de voitures usagées pour en avoir fait plusieurs durant ma semaine de magasinage moi qui viens d une région éloignée .pour le mécanique de la voiture il te le dise ...il le vérifie pas de leur coté,mais nous laisse bien a l aise de le faire faire si ont veut avant d acheter alors quasiment mieux comme ca .
Great staff and reliable service. It was a pleasure working with Rida and Ali They helped me select the right car for my budget.
Called to reserve a vehicle, asked for a NON-REFUNDABLE deposit. Questionable behavior for a dealership, first time I ever heard of a NON-REFUNDABLE deposit. I won't trust it, moving on to next dealer.
(Translated) The cars are in a well-sheltered garage, very kind seller who do not put you under pressure. Professional and serious welcome, do not hesitate! (Original) Les voitures sont dans un garage à l'abri bien entreposées, vendeur très aimable qui ne vous mets pas la pression. Accueil professionnel et sérieux, n'hésitez pas !
The day after buying my car, the muffler fell off, definitely a buyer beware approach to car sales
(Translated) I highly recommend Luana auto. They take the time necessary to explain and clarify the information provided. The location is clean and very well organized. I am very satisfied with my purchase (Original) Je recommande fortement auto Luana. Ils prennent tout le temps nécessaire pour expliquer et clarifier les renseignements fournis. L'emplacement est propre et très bien organisé. Je suis très satisfait de mon achat
Good people good cars
(Translated) Very nice experience at Auto Luana! Highly recommended to all for their professionalism and speed in the process of acquiring our new car! A big thank you to Alan and his team. (Original) Très belle expérience chez Auto Luana! Fortement recommandé à tous pour leur professionnalisme et rapidité dans les démarches pour l'acquisition de notre nouvelle auto! Un grand merci à Alan et son équipe.
Good company,good cars we just bought a car and we’re satisfied
Very good experience
(Translated) Very professional welcome, respect of our budget and advice adapted to our specific needs (Original) Accueil très professionnel, respect de notre budget et conseil adapté en fonction de nos besoins specifiques
Weird location, sketchy salesman.
(Translated) Very good customer service. We quickly felt confident and are very satisfied. (Original) Très bon service clientèle. Nous nous sommes sentis en confiance rapidement et sommes très satisfait.
It was pleasure doing business with you guys. Its my first car. Clean documents and helpful for a first timer like me and thank you for all the support in delivering the car and i will recommend you to my friends.
(Translated) I did a lot of dealers in Montreal, before finding a good one. And I can attest that Auto Luana is a dealer that I recommend with eyes closed, the team is professional, good advice, and welcoming, really top. (Original) J'ai fait beaucoup de concessionnaires à Montréal, avant d'en trouver un bon. Et je peux attester que Auto Luana est un concessionnaire que je recommande les yeux fermés, l'équipe est professionnelle, de bon conseil,et accueillante, vraiment top.
Wonderful experience ❤️
They are more than professional! I went to them to buy a VUS, they were 100% honnest, they told me everything they new about the vehicule and did everything in their power to help me out and put my needs first. I recommend them to everyone and I wouldn’t doubt them at all! Really satisfied
(Translated) Very professional service, they explain everything with honesty, no pressure. They let you inspect the vehicle in the garage of your choice. Really generous with test drives. It was a great experience at Auto Luana, lots of choice, really reasonable price etc ... Trust Sam you won't regret it. (Original) Service très professionel, ils expliquent le tout avec honneteté, aucune pression. Ils vous laissez inspecter le véhicule dans le garage de votre choix. Vraiment généreux avec les essais routiers. C'était une très belle expérience chez Auto Luana, beaucoup de choix, prix vraiment raisonnable etc... Fait confiance à Sam vous ne le regretterai pas.
(Translated) 10 stars !!!! Exceptional service! Very good quality cars and the staff are really nice! Thanks again to Hassan for helping me choose my car, guiding me along and answering all my questions! I highly recommend it! (Original) 10 etoiles !!!!Service exceptionel ! Des autos de tres bonne qualiltes et le staff sont vraiment gentils ! Merci encore a Hassan de m’avoir aider a choisir mon auto , me guider tout le long et repondre a toutes mes questions ! Je le recommande fortement !
Impeccable service. I am very satisfied with my experience, from sales to delivery, and also service after taking possession. A special thanks to Sam! I will definitely recommend!
I Bought a mazda 3 from autoluana , Great Salesman , Very Honest and friendly team , Excellent Service !!! I recommend
(Translated) Being looking for a low cost replacement vehicle, I went to Auto Luana. I had been looking at their ads for some time, as well as their sales rate, concerned about quality service, I quickly understood that with vehicles made unavailable quickly, there were deals not to be missed. I had the chance to talk to Sam, I found my vehicle but it did not really appeal to me at the indicated price, (vehicle coming from ontario, defect and repair to be made clearly visible, etc.), but after discussion with this good seller I negotiated the price and it was accepted after a few days of reflection. Since my acquisition I have not had much to reproach auto Luana, it is a company that continues to improve for years, they take the importance of the suggestions brought by the customer and what I should their to say it is to offer a quality inspection with the garage of the choice of the future buyer because having done it it cost me two hundred dollars at lexus all the same, it is me choice yes ... But I I had all the same little surprises which confirmed me in my choice to negotiate it but nothing very bad that could have caused a withdrawal on my part, or even make an inspection by designating on the sale poster what there is something to be done on the vehicle, your customers would have even better service. So far apart from the big overhaul that is coming in eight thousand kilometers and some other small parts to change, I'm generally happy with my purchase. I will even return soon for a vehicle to my wife and my brother-in-law. I strongly recommend Auto Luana, and even more if my suggestions above would be implemented, who could prove their investments, a guarantee of quality, for quality customers? Now ... run over to Auto Luana and ask for Sam. (Original) Étant à la recherche d'un véhicule de remplacement bas prix je suis allez chez auto Luana. Cela faisait quelques temps que je consultais leurs annonces ainsi que leurs rythme de ventes, soucieux d'un service de qualité, j'ai vite compris qu'avec des véhicules rendu indisponible rapidement, il y'avait des aubaines à ne pas manquer. J'ai eu la chance d'échanger avec Sam, j'ai trouvé mon véhicule mais celui-ci ne m'emballait pas vraiment au prix indiqué, (véhicule venant de l'ontario, défaut et réparation à faire bien visible etc), mais après discussion avec ce bon vendeur j'ai négocié le prix et il à été accepté après quelques jours de réflexion. Depuis mon acquisition je n'ai pas eu grand chose à reprocher à auto Luana, c'est une société qui ne cesse de s'améliorer depuis des années, ils prennent l'importance des suggestions apportés par le client et ce que je devrais leurs dire c'est d'offrir une inspection de qualité auprès du garage du choix du futur acheteur car l'ayant fait cela m'a coûté deux cents dollars chez lexus tout de même, c'est moi choix oui... Mais j'ai eu tout de même des petites surprises qui m'a conforter dans mon choix à le négocier mais rien de bien méchant qui aurait pu provoquer un désistement de ma part, ou même faire une inspection en désignant sur l'affiche de vente ce qu'il y'a à faire sur le véhicule, vos clients auraient encore un meilleur service. Jusqu'à présent à part la grosse révision qui arrive dans huit milles kilomètres et certaines autres petites pièces à changer, je suis globalement satisfait de mon achat. Je vais même revenir prochainement pour un véhicule à mon épouse ainsi que mon beau frère. Je conseille très fortement auto Luana, et encore plus si mes suggestions émise plus haut serait mise en place, qui pourrait prouver leurs investissements, gage de qualité, pour une clientèle de qualité? Maintenant... Foncez chez auto Luana et demandez Sam.
(Translated) Nice car proposals and very friendly and professional staff. Supported us well throughout the purchase. Thank you ! (Original) Belles propositions d’autos et personnel très sympathique et professionnel. Nous ont bien accompagné tout au long de l’achat. Merci !
(Translated) I bought a 2008 Subaru impreza, everything went really well, I'm very satisfied ???? (Original) J'ai acheté une Subaru impreza de 2008, tout c'est super bien passé, je suis très satisfait ????
Worst Experience. Asked on the phone about condition of the car and they said it has little rust but is mechanically in very good shape. They lied! Radioator was about to fall out, car needed new brakes, discs, shocks, tires and more! They lie in your face.
(Translated) Pay attention to this company and to all those in Montreal North. I bought a 2011 chevrolet equinox which I only used for a year and a half and the engine gave up soul. There are hidden defects in their cars. The seller didn't want to know anything. I still continue to pay for this car for 2 and a half years without using it. Basically we got my crosser $ 10,500 (funding + taxes included). I hope you will lose 10 times more money in your business. I will never forgive you. Since I cannot reply to your false comment, I add this. My family is Mbengue you will find it in your files, my contract was in February 2017, in August 2018 the mechanic told me that the engine had to be replaced at a cost almost equivalent to the price of the car. You are nothing but dirty crosseurs. (Original) Faite attention a cette compagnie et a toute celles qui sont a Montreal Nord. J'ai achete une chevrolet equinox 2011 que je n'ai utiliser que pendant 1 an et demi et le moteur a rendu l'ame. Il ya des vices cachees dans leurs autos. Le vendeur na rien voulu savoir. Je continue toujours a payer cette auto depuis 2 ans et demi sans l'utiliser. en gros on ma crosser 10500$ (fiinancement + taxes inclus). Jespere que vous aller perdre 10 fois plus d'argent dans votre business. Je ne vous le pardonnerai jamais. Puisque je ne peux repondre a votre faux commentaire, je rajoute ceci. Mon de famille est Mbengue vous le retrouverai dans vos dossiers, mon contrat etait en fevrier 2017, en Aout 2018 le mecano m'a dit que le moteur devait etre remplacer a un cout quasi equivalent au prix de l'auto. Vous n'etes que des sales crosseurs.
(Translated) Great service! Description of the car compliant, helpful, pressure-free service. I recommend without problem! (Original) Super service ! Description de l’auto conforme, serviable, service sans pression. Je recommande sans problème !
Kind and honest ????
Good company, good car. We just bought our car from there. Good for people searching for a car not too expensive and honest service. We highly recommend.
Best service, great experience, wide range of vehicles, honest business.
Very good service ,thank you.
(Translated) Friendly seller, zero pressure, gave me time to inspect the car to my liking. Great experience, it changes pressure sellers. Reasonable price for what I saw. Thank you. (Original) Vendeur sympathique, zéro pression, m'as laisser le temps d'inspecter la voiture à mon goût. Belle expérience, ça fais changement des vendeurs à pression. Prix raisonnable pour ce que j'ai vu. Merci.
Welcoming
There r so good I'll refer you to go there everyone
I have wonderful experience Very less cost then market and best service i found in montreal area
Sam was very nice and all was good nice guy
Excellent service! A variety of great cars at reasonable prices.
Honest salesmen, no pressure, they know their stuff, would definitly recommend.
(Translated) The sold me 4x4 but the wheel was not good. when i went back they completely refused to pay for repair. The told me DO WHAT EVER YOU WANT, WE SELL CAR WITHOUT ANY WARRANTY. I do not advise you to do business with those guys, because once you pay the car. Pray that it is no problem because it will not repair anything and will not be proud of you. (Original) The sold me a car as 4x4 but the for wheel drive was not good. when i went back they completely refused to arranged to pay for repair. The told me DO WHAT EVER YOU WANT, WE SELL CAR WITHOUT ANY WARRANTY. je vous deconseille de faire affaire ceux gars, parce que une fois vous paierez la voiture. Priez qu'elle n'est aucun probleme car il ne repareront rien et ne soussiront pas de vous.
Friendly staff, very willing to help. Highly suggested.
Great service
(Translated) Great team! Very nice and know well the cars of their inventory. I loved it I highly recommend it 10/10 (Original) Super équipe ! Très gentil et connaissent bien les autos de leur inventaire. J'ai adoré je vous le recommande fortement 10/10
(Translated) Excellent service and reasonable prices. I am very happy with my purchase and I highly recommend them if you want to buy a good used car! (Original) Excellent service et prix raisonnables. Je suis très content de mon achat et je les recommande fortement si vous désirez acheter une bonne auto usagée!
Open and honest, very good purchase price.
(Translated) Very good service and welcome to Auto Luana! The advisors answered our questions patiently and without pressure, much appreciated! (Original) Très bon service et accueil à Auto Luana! Les conseillers ont répondus à nos questions avec patience et sans pression, très apprécié !
Excellent service, easy to deal with, no pressure. I’ll definitely recommend Auto Luana!
Good honest service. Recommend
Good service !!
great salesman, they dont push you, good prices and a wide choice of vehicule. very happy
I had a good experience at Auto Luana, very good prices and very good cars. I recommend sincerely.
Great service ! Staff very helpful!!!
Nice car and nice people to deal with
(Translated) Very good service! Efficient and fast. They responded to our needs with professionalism! Good price too! I recommend ! (Original) Tres bon service ! Efficace et rapide. Ils ont répondu a nos besoins avec professionnalisme ! Bon prix aussi ! Je recommande !
Gréât service lové my car !!
Went there earlier today and was insulted by the sales person because I was not sure of which vehicle I wanted. Terrible experience. There are many car dealers on the market to choose from. You can decide where you want to shop :)
Very good service. Thank you Sam!
(Translated) I made my first car purchase and my experience was great! I advise you Sam, very professional and courteous. (Original) J'ai fais ma première achat d'auto et mon expérience a été géniale! Je vous conseil Sam, très professionnel et courtois.
(Translated) Very courteous and professional service, he works on transparency, carprof hand delivered. auto available for inspection, that answered all my questions without hidden aims, no surprises, very happy with my purchase, I thank Alan, Sam, and Reda bravo and thank you again (Original) Service très courtois et professionnel, il travaille sur la transparences, carprof remis en main propre. auto disponible pour inspection, ça a répondu à toute mes question sans vise caché , sans surprise ,très content de mon achat , je remercie Alan , Sam , et Reda bravo et merci encore
(Translated) Good service ! It remains to be seen but frankly my car is very clean! Merciii auto luna (Original) Bon service ! Reste a voir mais franchement mon auto est bien propre! Merciii auto luna
(Translated) Very good service from Allan, thank you. (Original) Tres bon service de la part de Allan merci.
(Translated) I bought my first car a month ago from auto luana, since then I have been satisfied and I really like my car. Thanks to Alain for the good service I got! (Original) J'ai acheté ma première voiture il y'a un mois chez auto luana, depuis temps je suis satisfaite et j'aime beaucoup ma voiture. Merci à Alain pour le bon service que j'ai eu !
Best place to buy used cars honest and professional guys. Bought 2 cars me and my brother. Highly recommend.
I just bought another car from here, and I'm very satisfied... Good deal!
(Translated) I bought several times for export. The cars are really clean !!! (Original) J'ai acheté plusieurs fois pour exporté. Les autos sont vraiment propres!!!
Great price!! Nice costumer service !!
Highly recommend! Honest and professional. We bought a Ford Focus and got a discount due to minor repairs.
(Translated) Worst service ever !!! The dealer gave me an appointment for a sataf fe pa, on the spot he refused that I do a test drive under the pretext that he does not have a plate !!! I made a long trip for nothing Even the reception was unprofessional. I am not suggesting this dealer to you. (Original) Pire service ever !!! Le concessionnaire m a donné un rendez-vous pour une sataf fe pa,sur place il a refusé que je fasses un essaie routières sous protexte qu il n a pas une plaque !!! J ai faite un longue trajet pour rien Meme l accueil était pas professionnelle . Je ne vous suggère pas ce concessionnaire.
What an amazing and smooth experience.. I would encourage everyone to go there and see for yourselves. Clean cars and very reasonable prices. The employees there are super friendly. 5 stars all the way
Good customer service ????
Great deals, excellent service for the clients.
(Translated) Really short test drive, not a pleasant experience. The prices are good. But I have been buying elsewhere. (Original) Essaie routier vraiment court, pas vraiment agréable comme expérience. Les prix sont bien. Mais J'ai été acheter ailleur.
(Translated) Very good service! My advisor was Sam and he answered my questions very well and let me buy a car without any doubt. (Original) Très bon services! Mon conseiller était Sam et il m’a très bien répondu à mes questions et ma laisser acheter une autos sans que j’aille de doute en tête .
Great service, quality cars with reasonable prices
(Translated) Hello, I highly recommend this dealer! Beautiful cars at good prices. I received a warm welcome. The employer Sam is very friendly, patient, smiling and a gentleman (Original) Bonjour, je vous recommande fortement ce concessionnaire! De belles autos, à de bons prix. J'ai reçu un bon accueil chaleureux. L'employer Sam est très aimable, patient, souriant et gentleman
(Translated) Excellent service by Sam at Auto Luana. Several choices of vehicle with good price. I would recommend Auto Luana to all my loved ones. (Original) Excellent service par Sam a auto Luana. Plusieurs choix de vehicle avec bon prix. Je recommanderais Auto Luana a tout mes proches.
Great people honest and treat you like family
(Translated) I had a great experience buying my 2010 chevrolet traverse. The service was impeccable and the account manager also allowed me to get it at a great price. (Original) J’ai eu une belle expérience lors de l’achat de ma chevrolet traverse 2010. Le service était impeccable et le chargé de clientèle m’a aussi permis de l’avoir à un très bon prix.
Great service, great salesman, it was a good experience
(Translated) Very good service without any pressure, really nice attitude! To recommend. (Original) Très bon service sans aucune pression, vraiment agréable attitude ! A recommander.
(Translated) I really liked my experience at Auto Luana, Sam really advised me a good vehicle, it's a really honest person is always smiling I highly recommend getting shop. (Original) J'ai vraiment aimé mon expérience chez Auto Luana, Sam m'a vraiment conseiller un bon véhicule, c'est une personne vraiment honnête est toujours souriant je recommande beaucoup se magasin.
(Translated) Great deal with this dealership. This is my 2nd purchase. As always the service is fast and impeccable. The vehicle is as described online. I strongly recommend it to you. (Original) Très bonne affaire avec ce concessionnaire. C'est mon 2e achat. Comme toujours le service est rapide et impeccable. Le véhicule est tel que décrit en ligne. Je vous le recommande fortement.
3 years later I am still very happy with my car ☺
(Translated) VERY DISSATISFIED! I do not recommend this dealer to anyone! Worst experience ever for me. I'm stuck with $ 2,000 in repairs. They cross me! NEVER purchase a vehicle from this dealer. (Original) TRES INSATISFAITE! Je déconseille ce concessionnaire à n’importe qui! Pire expérience ever pour ma part. Je suis prise avec 2000$ de réparation. Ils m’ont crosser! N’allez JAMAIS acheté de véhicule à ce concessionnaire.
(Translated) Auto Luana is a serious dealer who listens to its customers. We are delighted with our purchase (Original) Auto Luana est un concessionnaire serieux et à l’écoute de ses clients. Nous sommes ravis de notre achat
Excellent service. Bought a car at a very good price. Highly recommended if you are planning to buy a car.
(Translated) We were satisfied. Very good service, best vehicle. (Original) On était satisfait. Très bon service, meilleur véhicule.
Experienced, Reliable, Excellent service, Honest and professional. Highly recommend. I bought a nice Honda Civic in my budget.
The salesman was very direct, no pressure on me. Very different than other places, I recommend!!!
Great customer service ????
Good customer service
Great Seller, buy from them.
Not good dealing with the customer his behavior is not good he sales damage car he is scamming the people
(Translated) Worse experience, they sell you a car that the seller uses to go to his house with leftover toast on the benches and all dirty. They tell you the car is safe but don't tell you they tried to weld it with 2-3 tacs of solder that didn't work. In the photos it is a part that supports the entire front of the car. Plus they tell you it's guaranteed 24 hours but when you bring it back they steal $ 400 from you. (Original) Pire expérience, ils te vendent un auto que le vendeur utilise pour aller chez lui avec des restants de toast sur les bancs et tout sale. Ils te disent que l’auto est sécuritaire mais ne te disent pas qu’ils ont essayer de la souder avec 2-3 tac de soudure qui n’a pas fonctionné. Sur les photos c’est une piece qui supporte tout l’avant de l’auto. En plus ils te disent qu’elle est garantie 24h mais quand tu la ramène il te volent 400$.
(Translated) Almost or no Service! Non-professional seller. I do not recommend at all. The prices are in no way negotiable damaged car. I let it be known I didn't agree the seller insulted me in another language. Big lack of respect. (Original) Presque ou pas de Service! Vendeur non professionnel. Je ne recommande pas du tout. Les prix sont aucunement négociable voiture accidentée. J’ai fais savoir que je n’étais pas d’accord le vendeur m’a insulté dans une autre langue. Gros manque de respect.
(Translated) I strongly recommend, they declare having the carfax report but when I ask them they tell me not to have it and assure me that the vehicle is not damaged. So, I trusted the seller and then I bought bought it. At the time of insuring my insurance informs me that it is an accidented vehicle. Beautiful wow crossbow band (Original) Je déconseille fortement, ils déclarent avoir le rapport carfax mais lorsque je leur demande ils me disent ne pas l’avoir et m’assure que le vehicule n’est pas accidenté.Alors , j’ai faite confiance au vendeur puis j’ai acheté l’ai acheté . Au moment de l’assurer mes assurances m’apprennent que c’est un vehicule accidenté. Belle bande de crosseurs wow
(Translated) One month already and my vehicle is completely satisfied. I haven't had any bad surprises to date and I hope I don't have any. Customer Service is very open to questions, very attentive to the customer, and responds candidly about any potential issues the car may have. Small hiccup: the auto counter (mileage) did not comply with what was on the papers or with what was registered with the SAAQ. I was surprised once to register. (Original) Un mois déjà et mon véhicule me satisfait entièrement. Je n'ai pas eu de mauvaise surprise à date et j'espère ne pas en avoir. Le service à la clientèle est tout à fait ouvert aux questions, très à l'écoute du client et répondent avec franchise sur les problèmes potentiellement que la voiture peut avoir. Petit couac : le compteur auto (kilométrage) n'était pas conforme avec ce qui était sur les papiers ni avec ce qui était enregistré auprès de la SAAQ. J'ai eu la surprise une fois à faire mon immatriculation.
Great experience easy and quick Salesman was amazing would definitely return for my future cars
If there was 10 stars, I would rate it at that. Hands down The Best Car Dealership in town. Most Reliable, Honest and trustworthy management. Lowest prices for very high value.. 2 years ago I bought my GMC Terrain and yesterday I bought my Toyota Corolla.. I’m extremely satisfied with my cars and most importantly NEVER ANY HEADACHES.. Highly recommend Auto Luana.
Good company, good car. I just bought my car from there. Good for people searching for a car not too expensive.
(Translated) The service is great and the salespeople are very courteous and professional. Very satisfied with the service (Original) Le service est super et les vendeurs sont très courtois et professionnels. Très satisfait di service