Reviews of MacDonald Buick GMC Cadillac Ltd. (Car Concessionaire)

William Hau

I have used almost every dealership in town for sales and or service. You see this large dealership with many units and you can see why the infrastructure is there! Many hands to move and service many people! On the first day of Moncton snowfall, I brought in a competitor's vehicle and they treated me like my time was as valuable as every other client's in the dealership. Thank you!

james agnew

MacDonald Buick GMC made purchasing a new vehicle so easy. They managed to get me my dream car. The staff was very friendly and accommodating. I will be purchasing my next car from there for sure!

Jason Godfrey

Took too long and cost too much for a 10min. Fix. Unlocking a used replacement radio for a 2007 Impala should not cost an hour in labour. I’m an electronics technologist and an avid DYI mechanic that can do this radio reprogram in less than 10min. If special equipment was not required.. Once a car is beyond warranty we should not be required to goto the dealer to use the tech2 scantool to perform a basic repair. No one steals factory radios after a couple years anyways because there’s lots of them in the junkyard

ROBERT TREMBLAY

Professional work and repairs were conducted quickly to my satisfaction at a reasonable price.

Rob Belliveau

My experience was all positive. I booked my appointment on line which was a straight forward process. The staff are all professional and made my visit for an oil change as easy can be expected.

André Léger

Very friendly staff and great service. I highly recommend. If looking for a car, Mario Landry will take great care of you before and after purchase!

Sandra Moore

This dealership knows how to treat their customers! From sales to service, I gladly give them 5 stars! Professional, personable, friendly and always trying to please! Highly recommend them for anything one would need for their vehicle.

Bruce Duncan

Super organized and efficient. Will continue to be my service central

Norma Blois

Not happy,shouldnt take so long to change a tire.Tire had to be brought in from another source. I wasn'tcalled when it was finally completed.Mechanic said he tried to call ,but there was no call from your source on that day.

peter McCallum

Great experience so far. Wyatt is very quick to get back to me with information I’m looking for. I look forward to dealing with him more in the near future.

Duane Arsenault

Great service as always. I was impressed that the vehicle was completed service when they stated. Usually I have to wait twice as long. I was disappointed that there was barely any seating in the waiting area due to Covid but it's understandable.

Nicole Legacy

Worst place to get a car fixed. They said 1 hour for what needed done. Apparently it takes 2 hours. I DO NOT RECOMMEND THIS PLACE.

jim pearson

The service for the oil change was Excellent Thank you >> Regards Jim LaBonte

Jason Liang

When I met the service representative, i have told him the only thing need to do with my car is refilling the AC refrigerant. But the Rep insisted to diagnose the whole cooling system and then told me need to replace the pipe line and that will charge me $600 after leaving me wait a hour. It obviously not need to do the replacement. So I refused it. After charging me 100 bucks for the diagnosis, I drove my car to another garage, the technician told me my car only needs to refill some refrigerant just like I told the dealer Rep. I am a loyalty customer of MacDonald before, but how can you let your customer continue trust you if you always try to cheat your customer like this? Sucks.

Cindy and Mike

Excellent customer service. My car’s transmission was staring to slip and I called to see about getting it fixed. The Service guy Dylan took care of me. He called around and found out that my car was still under warranty! I had to drive it to the dealership to get repaired. He mentioned if any extra cost occur from the fix, Macdonalds GMC would cover the cost. While I would be without a car for a few days, Tyler was able the lend me a Cadillac SUV for the trouble. Big thanks to Dylan and Tyler for all the help.

Francois-Olivier Maltais

Took longer than expected but they offered to drop me off somewhere if I needed and they cleaned my truck inside & out for free so good catch from the service department! Appointment the next day too as oppose to dodge where I had to wait 1 or 2 weeks...

Debs G.

Driving back home to Dartmouth from the US and blew a tire. CAA recommended these guys to get the tire fixed there, they were open to midnight. They also sell tires if the damage cannot be repaired. They were super friendly and quick.

Joanne Collette

Amazing service and very informative with our questions and request with Brian Leblanc Sales Team and Finance Team Stephane Theriault. Dealt with him for my prior vehicles and never disappointed.

Marc Gionet

Just a little disappointed this time. The problem had already been sent on my phone through the automatic reporting tool. I went to the service department thinking to make the appointment to replace a precise part. That's it. Instead it was only to to pay $113 to find out what we all already knew. So here I am having to return for a second appointment to change the very part we already knew was at fault and having to pay again. A bit disappointed unless someone can explain it to me.

Murray Wigglesworth

This was a great stop. I was just looking for some information and a 'newer' used car salesman, Dominic. He was very helpful and if we decide to move forward on a smaller used vehicle, we will certainly be speaking with Dominic again.

Tony McCleary

I have always found at MacDonald Buick had better service than lounsbury's and they proved my point this time again. My car needed a sway bar link and Lounsbury's would not sell it to MacDonald Buick so it had to be ordered. Which was fine with me and when it came in they called me to make an appointment and had the part installed in less than half an hour. Great service and I would recommend bringing any GM product to them.

George Daigle

Very fast service even that I didn’t have an appointment for 2 recalls plus a little glitch in the programming and even offered a free wash wow Thanks again great service

Rick Thompson

I have bought many new automobiles in the last 45 years and the experience I had at MacDonald Buick GMC Cadillac Ltd. was by far the best. Their salesman, Irvine Hickey, was very attentive and genuinely interested in getting us exactly what we wanted and highlighting programs that we didn't even know existed. Definitely a 5 Star rating. Thank you to the great dealership team and looking forward to you servicing our new vehicle.

Jeff Worton

Not happy at all .. too much pressure to do work that doesn't need it... too much upselling...not impressed

Frank Bourque

Follow-up to original review: Five weeks into ownership and I am even more impressed. This is the first time in my last 5 (dealer) vehicle purchases that the dealer/sales person has followed through on what they said they would do, and gone above and beyond. Irvin (my sales guy) replied to emails while on holidays in Mexico on a key fob issue which he had promised to provide. Everything was arranged when I showed up for the programming. Then, I realized the rocker panels were starting to rust a bit (GMC issue-nothing to do with dealer), but they still looked after me when technically, they were under no obligation. For once, I don't feel like I am no longer important once I have paid the dealer for the vehicle. Original review: No pressure sales, very reasonable prices (and I had researched the 2016 used truck I bought before and even more after I bought it to make sure I got a great deal). It was spotless when I picked it up as promised, full tank of fuel and they immediately looked after a bluetooth connection issue before I left. Audio system needed software update. Good payment options, well explained and no surprises or hidden costs. Would travel there to deal with them again as I live 2 hours away.

Jared Hansen

Painlessly and seamlessly dealt with my request. Lifelong customer now. Professional and helpful with the entire transaction.

Natasha Wilson

Always a pleasure. Sales, service and finance departments are second to none. 3rd vehicle from these guys and certainly not our last.

T. C.

Nice dealership, huge inventory selection with great service. If your buying call Irvin Hickey, he's a down to earth family man, no hidden costs as he calls it like it is and he will work hard to make a deal you can afford. He will get my families repeat buisness from PEI

Seejay Maddox

AJ is an AWESOME guy. He was very knowledgeable of the vehicles I was interested in, and was mindful of my time. Definitely recommend AJ Ramirez if you’re looking for a good preowned vehicle.

Reg Steeves

Great sale person and finance person they couldn't do enough for me I will definitely will go back again and again

Jeannette Holmden

Macdonald Buick makes servicing your vehicle easy. The drive thru service department has the best hours and service and always friendly and professional. A very positive Experience every time.

Formulavr6

Great, professional service from Scott and the team!! Definitely recommend this dealership!

Debbie Ouellette

The service department was very organized even during the pandemic. Excellent customer service, the work was also done in a reasonable time frame. I would recommend their service department. Great job guys!

Matthew Barnes

Great service! Polite and even gave me heads up with everything they did on my vehicle.

Trevor Gobert

Bought a new 2020 GMC 2500 Denali. Had extras added to the truck like floor mats, window vents, and a tonneau cover. When I picked up the truck the first time nothing was put on. Took it back a second time the subwoofer I purchased was installed but nothing else. I thought that the third time they would get it right, no luck though. They just cancelled the parts and now won't call me back. Don't waist your money with these guys.

Annu Thakrar

They are real rip-off artists, stay away!!! I am seeing so many of the reviews on google that are people talking about what a bad time they had. I wish I had checked earlier. I called a local garage and they suggested I come to dealer for work on my specific car, but anyone should have been able to do it I think. They say they changed fluids they did not change and charged me. I was in there late last week and have since had the friend of a co-worker look at my car and he said these guys lied about the work they did. I would leave zero stars if Google would allow me to do it.

Trena Wilbur

I was able to take the used vehicle I was interested in to a garage and put it in a hoist, so I was sure of what I was getting into. This really impressed me, since it is an “as is where is” sale. I had peace of mind that I knew what I was getting into as far as repairs, and could make an informed decision. I really appreciated that all the legwork was done to switch the car over into my name, and I could go pick it up once it was all ready. I would definitely recommend Andrew McMullin as a salesman to my friends!!

Jaaji Uppik

Man just passing thru and got an appointment real quick. Thought our tires were finished and they were and swapped them out as we are touring the east coast. They noticed our bearing was loose as well so we're looked after not only up in the sky but also down on the ground at Macdonald Buick GMC Cadillac. Thanks again guys <3

Tabatha Graves

Just purchased our 5th vehicle there .Mario has sold us 4 out of the 5 . service is awesome. Garage is very accommodating and top notch service. Highly recommend buying vehicles from them

Nathan Cahill

Great service, dealerships amazing, best sales staff in Canada

Sumeesha Jaswal

Loved the car I bought... running smoothly. Friendly and helpful staff members especially Serge sales guy. Will go to them again to buy next car.

Tim Rose

Dropped off my corvette for a service check to begin the summer. From the service manager , service advisor, mechanic and his apprentice, outstanding service and knowledgeable. They make a great time very professional.

Patrick Hogan

Friendly staff and excellent work performed on the vehicle. Only complaint was the length of time they had the vehicle before actually working on it. However, they did apologize and offer a loaner.

Scott Murray

Great place. Top knot has staff. Always been treated well. Go see Tyler (no relation). He’ll look after you.

Stan Macneil

Great service and outstanding work.

Nigel Bayliss

Timely service and through on the work being done noticing a lose ball joint and worn whippers. My truck was in for an oil change but I appreciate the detail given my vehicle. Friendly service and helpful staff

Nancy Robichaud

I had a bad experience here. My engine bonnet wouldn't open because the cable detached on the engine side. They said they fixed it "temporarily" with a piece of wire. When I got home, I found out the wire they said was a temporary fix wasn't even attached to anything. How are these people allowed to steal like this? They take over $250 dollars from me to not actually do anything? There needs to be regulation in this industry.

Melle Martin

The experience was amazing. Not your typical "pressure sale" approach, and both buying stages we're incredible. The salesman showed us without making tacky pitches, giving us privacy, while making sure that any concerns or questions were answered. We were able to work out a deal with everything we needed to feel comfortable buying a new car. The second stage with financing was the most honest from other dealerships we'd worked with. Transparency is key in today's world...and after going to four different dealerships before making our final decision, the team at MacDonald are what tipped the scale on making our choice. We love the car, and the service we've received since the purchase. No buyers remorse here! Amazing group that value their customers. Thanks again to this amazing group!

Lloyd Harquail

Absolutely fantastic experience at MacDonald Buick GMC. Irvin Hickey worked with me to get me into a new vehicle. I had a very bad experience with another GM dealership in the past and I swore that I would never purchase another GM product. Irvin made the difference and was actually able to pull me from another brand to which I was VERY loyal. I am looking forward to continuing my business with MacDonald Buick GMC.

Marc B

Ask for Jeremie vautour as your salesman,he goes above and beyond for his CLIENTS, he fights for the lowest price possible. Owner and his dog Jack are awsome. CARS FOR MILES,ULTIMATE CAR LOT.Check website every day, they get truckloads of used vehicles every day.

Blue Angel

Great Customer service...friendly and informative and patience to answer any questions you may have...quality merchandise ... quality and reasonably priced service for your vehicle. ... I have purchased 3 vehicles through MacDonald Buick GMC and very happy with all 3 purchases ????????????????????

Oral Roberts

I have a 2017 GMC Terrain which I bought new a couple of years ago. 4 days ago my front driver seatbelt broke of for no reason, I safety issue which I am worried about. I went to the dealer and they refused to put a new one at their cost. If someone have's an accident because of this. It would costs more than $399 in a lawsuit. So easy to say that I'm not happy with service.

Edie Shituku

Thanks for the great service and follow up by the manager ( Jennifer from Moncton dealership ). Great service.

Haywood Jablowme

The service department is fantastic. As busy as they are (lots of returning customers!) my vehicle was in and out on time. All the fluids were topped up and the inside was cleaned and sanitized. Class Act from start to finish. I will continue to recommend this business to my friends and family.

Josh Fawcett

Tyler and the crew at MacDonald went the extra mile to get me into a new truck. They were definitely helpful and I highly recommend them!

Karen Wortman

Great service! Promised within the time frame mentioned. Had Kyle has my contact person and due to me waiting at the dealership for my vehicle, he kept me informed on the project and was easy to communicate with.

Troy Colpitts

3 weeks in, the transmission is gone, no parts available to repair. No help here, Thanks for the money pit. 2 weeks after trans repair... motor blows... and so does MacDonalds Pontiac... Save the money and the hassle... buy from Lounsburys or Seaside in Scouduc if you need a GM... otherwise stay far away. .... Edit because of dealer lies below..I did take it to a mechanic... all checked out... they cannot see a transmission internals or engine internals.There was also an inspected by Macdonald's sticker in the top left windshield which made me think they went over the car.. I called and gave them a chance to make this good... they refused...they will refuse you too and lie about it... guaranteed..Just look at the spin doctor they hired just to put spin on the complaints.. and kiss up to the lucky ones... Don't be fooled.

Elizabeth Maillet

Extremely fast service and had an appointment quickly! Highly recommend!

Thomas Geneau

I had a great experience buying from Alex Cobb at MacDonald - he was dedicated to providing top notch service during the entire sales process and even more so after the fact. He kept a solid level of communication and made sure everything that was supposed to be done, was in fact done to my satisfaction. 10/10 would definitely recommend and call him again in the future!

John Roland Hill

I was very pleased with my used vehicle purchase. Brian Walker was great to deal with and my vehicle was delivered as promised.

Rose Boucher

We made a purchase with Dave being our sales guy . We cant say enough about how pleasant he was and how he did everything he could to provide us with exactly what we needed and wanted .. thank you Dave your an awesome salesman your service didnt make us feel pressured at all . Again thank u !!

megan fluffymarshmellowkittens

our appointment was at 2:30pm today and we came in early as most people do, they seem like great people.... other then the fact that I've been here for an hour an a half and they just came up and said hey by the way were r just starting on ur truck now like are u kidding me right now and it takes them an hour to do this stuff so yay fun stuff get to wait an other hour or more in their uncomfortable waiting chairs.... maybe people here should actually start working instead of telling there life stories to everyone

Angela Trecartin

Best customer service ever. Bought a CPO SRX online from Irvin Hickey. Richard delivered it sameday. The negotiating was done via email and text. Irvin answered all my questions and continues to answer them. My experience has been phenomenal, no exaggeration. I genuinely feel my business is important to Macdonald's ,Irvin and Richard. I am in sales as well and this experience makes me wanna apply to work there because the attitude of any business comes from the top. Well treated employees treat customers right. I have no concerns at all about my purchase. First time I've bought a vehicle online and not ideal but with Macdonald's I'd do it again and again. I will be writing another review detailing the entire experience because you need to know service like this exists. Macdonald's deserves your business. No regrets and will only ever buy from them in the future.

Al TheWhite

Madonald Buick GMC are great at customer service. They don't forget you once you've made the purchase. Always courteous, they call to remind me of oil changes, safety inspection, etc. Very helpful. Had a warranty job done today, there were issues with the fix, Macdonald's service staff got me a rental for the day so that I wouldn't have to wait around for another few hours. This is great customer service! I highly recommend Macdonald Buick GMC!

NADIA MORGANA

Good choice, friendly staff. We were satisfied .

Brian Lirette

Great service and honest service to the point they final price dropped several times based on various factors including saving over $1300 due to an extended warranty from our trade in that we never would have known..if your in the market for a vehicle I highly recommend MacDonald Buick and go see salesmen Irvin Hickey.. he's not going to b's you..great guy and awesome to deal with.

Bee Tay

I had an appointment at 3pm to put winter tires on. Car didnt even get into their workshop until 4:45. Whats the point of even making appointments here ? The whole ordeal was a 4 hour wait for winter tires.. with an appointment on top of everything. Awful, just awful.

Kelly Critchlow

I found the staff and service at MacDonald’s GMC to Be very knowledgeable, empathetic to my situation, and efficient and I will certainly use them again in the future.

Melissa C

Always a pleasure visiting MacDonald Buick. The staff is super friendly, accommodating and work quickly whether you’re in for service or purchasing a vehicle. They truly care about their customers and it shows!

Angela Geddes

Scheduling my appointment was seamless even though it was a last minute request and on the day of the appointment, I experienced courteous and prompt service. The service folks knew I needed my vehicle back at a specific time and ensured this happened. The only caveat is that one problem I had experienced with my vehicle could not be recreated on a test drive and I experienced it the following day. This will need to be looked at again

ZX Racing

Great service from my salesman, I still havent committed to the purchase but very pleased. Down to earth, and actually knowledgeable. Walked out of another delaership 20 minutes prior and here will likely get my sale.

Scratch Conscience (Thinker)

The staff is very comfortable, easy going, no problem attidude, I love that. The Deal I got on My XT5 was To Be Noted for Sure! I am very satisfied of my buying experience! Great shoppingexperience !

Jeremy Donovan (habfan70)

Both Marc and Mike were very friendly and helpful when I went to Macdonald Buick GMC Cadillac to check out one of their used vehicles. There is a huge selection of cars, trucks and SUVs to choose from and all the staff are very friendly. I definitely recommend checking with them the next time you are looking at a new or new to you vehicle.

Judy Kennedy

Didn't have a great experience. Took vehicle in to have winter tires taken off. Was told that I may need a wheel bearing. I took vehicle for a 2nd opinion by a licensed mechanic who told me that there is nothing wrong with the wheel bearing. As a customer who chose to have this dealership service my vehicle I am very disappointed to think that I was trying to be sold something I didn't need.

Nick Fletcher

Bought my Sierra here and have taken it back for general maintenance like oil/tire rotations and changes. Servixe is quick and friendly. They do a great job lf explaining what any jon will entail.

Nikhil Tailor

Best place in the town to get both used as well as new cars, staff is pretty helpful and straightforward i deal with chris he is knowledgeable and experienced agent in house. STRONGLY RECOMMENDED.

Kelly McMorran

Amazing service! Easiest car buying transaction ever! Go see Andrew Plante if you need to purchase a vehicle!

Joe Close

Marc , kevin , and craig were very helpful , and a great group of people helping you in every way..... (great dealership)

JF Taylor Ent.

Not a great experience. Customer Service Rep on pick-up was very Robotic. Problem was not detected or solution provided and was still charged $ 158.00?? Waited 10 minutes for them to find my keys... I have bought every truck from MacDonald Buick and will continue to do so but the Customer Service personnel need to be trained better especially with the long time customers... Peter Davis was amazing...he heard me out and will look for a solution for my problem. I am not sure what they wanted me to do at the end of the day, bring the vehicle to another garage to be fixed. The same issue with shuttering steering column happened at least 10 times on my way home?

Dean Mellish

My first service at Macdonalds Buick GMC. Very pleased. For me, ease and efficiency during the drop off and pickup is very important which was excellent during today’s service appointment.

NO LIMITS

Everyone's on top of thier game. Very pleasant experience. Peter is the man! Thanks team

sandra gallant

Great place I purchased a car back in April 2021 and they have been exceptional. I got tires with the purchase and 2 free oil changes well last night I went in for oil change and was told I needed a coupon. Well I wasn’t given a coupon. They did the oil change anyway I was planning on getting my tires. At that time The service guys had no idea. About any of this. So they took my name and said someone would call me so 7 am this morning I got a call from there parts department. (Todd I believe)They located the tires and said I could get them anytime They also gave me an extra free oil change for the trouble. Needless to say I feel they are a great company and I would recommend them shout out also to Craig in the finance department.I had these 2 guys trying to straighten out this situation asap. And they did.

Tyler Daigle

I’ve always got great service here. They are a bit slow if you stay and wait for your vehicle. Was in for a safety inspection and tire rotation, was over 2 hour wait.

Sahan Karunaratne

Great Friendly & Professional Staff. Alex & James helped Us find our dream vehicle to match our budget. They were welcoming and answered all the questions we had about the vehicle. Great staff. Definitely recommend them for anyone who is looking to buy their dream vehicle. Kevin also helped us getting the paper work done and to get the all important extended warranty to match our budget. If anyone wants a new vehicle go and meet Alex, He will help you find the best vehicle for you with a smile.

Caleb noiles

I've bought 2 trucks from these guys, they are great to deal with and have been excellent in the service department as well. Scott the owner is a straight up guy, and does great things through out the community.

Thomas Ryan

Reasonable prices, friendly staff, helpful information regarding loans and financing, will help find the best rates and vehicle for you. Provided free delivery and winters. Big thanks to Chris and Kevin for sticking around after closing!

gilles babineau

Really good customer service. I got a good deal on my 2022 gmc sierra. They went out of there way to approved me at a low interest and for the payements i wanted. Thumbs up to josh macphee.

Glenroy Smith

Friendly staff, great service, very thorough, kept me informed. I'm always confident that my vehicle is getting the best care.

Gisele Hudson

I am always pleased with the service given and how we are treated so professionally. Always accommodating and ready to give 150% from sales to service. MacDonalds is a highly recommended place to shop for all your vehicles needs .... thankyou for your awesome service today. Happy customer always.

Boban Shahzad

I have v.good experience with professional services I like to work always with them with and Mr. Jeremy He is very honest and he was friendly. He is a verry nice guy and I hope to work with you guys in the future. Thanks to much. Mr. Aftab shahzad

James Warford

Had a great experience. Probably the easiest less stress truck buying experience id ever had. Friendly unmatched staff . I will definitely recommend sales and finance department. And would do business with the company again

ERick Craan

I looked 2 cars and the are so dirty, i wouldn't put it here , so discusting

Jim Bigger

I have purchased 3 vehicles from Macdonald and it has always been a great experience! The entire team are very knowledgeable, professional and positive! I highly recommend this Dealership.

Selleena Rane

Great service and staff. Have always looked after me and all my needs both as a new client and existing one, they go above and beyond and don't play the games the other dealers do to try and have you bring your vehicle back in for other services when they are not needed.

Shelley Gallant

I always know I’m going to be well taken care of. Everyone is so great and friendly. I love being able to book online and get a confirmation by phone. I also love the reminder emails or phone calls when my oil change or safety is due. It truly is a wonderful dealership we have here in Moncton.

Karla Smith

Great service at MacDonald"s! I am very happy with my purchase of a Buick Encore GX ST. I was very particular as to what I was looking for in a vehicle and Brian searched until he found one with all the options I wanted. And when signing paperwork, Stephane was a wealth of knowledge and thoroughly explained everything. Super friendly staff, exceptional service. I will return for future purchases. Thanks guys!

Cody Jorgensen

Arrived for first time to have a Transmission issue troubleshot on my Buick. The arrival and check in process was better then I have yet to experience with my BMW and Mercedes. (Not that they were bad) Fast diagnosis and repair. Extremely professional and knowledgeable staff. Very impressed.

Thompsons Everything Outdoors

I got my first certified truck from Tyler Murray and getting my second today.I had no troubles at all,if anything it was painless.Id recommend this dealer over any other in New Brunswick..

DJ Chisholm

I had some service done on my non-GM vehicle here. The service staff was excellent and very professional. I had some questions, and they looked after me quite well. I would definitely go back again.

Gregg Ross

Love that they store my tires for a small fee - makes changing over very convenient and easy. Find staff professional and courtious always.

LouiGuy Noel

Very professional and welcoming employees. I bought my dream car! Super convenient service. Do not hesitate to go and meet them. They will help you find your dream car too.

Shawn Guenther

I bought a vehicle from MacDonald Buick and they called me in for a safety inspection less than a year after the purchase. This vehicle was used as a grocery getter for less than a year has had no issues at all. They took twice as long as they stated it would and then they claimed my vehicle needed over $1000 of work to be approved for the safety and of course none of it was covered under the extended warranty. I advised I was going to get a second opinion and they slapped a reject sticker on it when I still had over a month before the safety was due. I will never in my life use their service again.

Phyllis Wilson

I took my car for an issue with the check engine light. It was found to be a problem with a sensor. It was covered by warranty. They ordered the part and I returned the next day to have it fixed Mike told me he would have it all washed too but he must have forgotten. Other than that it was great service

Daniel Roy

I’ve owned probably 20 vehicles over my lifetime and it’s my second truck purchased from MacDonald Buick GMC. I don’t usually leave reviews for anything but these people deserve it. Great staff, sales and service. They’re always joking around in there and seem genuinely happy to be at work. It shows in how I get treated. Thanks Marc for another great purchase experience.

Daniel Stairs

Definitely five star! I had an excellent experience at this dealership. This dealership and it’s sales/service team know what they’re doing. By far the best dealership that I’ve ever bought from in New Brunswick. I highly recommend them!!! Special thanks to Wyatt! Thanks so much guys, I love the Cadillac!

Steve Comeau

Jeremy was great to deal with. He was very approachable and professional with no pressure to buy. He was very helpful and with my trade in and finding me the prefect vehicle. I was so happy with his attention to detail I traded in my other vehicle three days later. Craig in the finance department was equally helpful and very easy going. Made the whole process smooth and flawless. I would definitely recommend these guys and will be back for my next vehicle. Go see them! They will hook you up.

Tony Milliea

Jeremy Vautour went above and beyond and made sure we were satisfied with our vehicle purchase. I will definitely go back to see him with my future purchases. Very professional.

Kris Jensen

So convenient to be able to get an oil change at 9PM on a Monday. Thanks Sue and team for the prompt service!

mcintosh jeanrobert

I was not happy with my service... My truck is a 2018 gmc elevation with 55000km... Im still under warranty !!! When I purchased the truck, I installed a 4inch lift kit, upgrade my rims with 20 inches and Pro comp m+s lt305/55R20 tire . I did those upgrades with the dealership to make sure it was installed the right way and not affecting my warranty like they told me... I bought the truck at Lounsbury in Bathurst, trough a friend that’s was working there but I'am living in Dieppe so I took my truck close to me at Gmc in Moncton and they toll me im not under warranty because I installed bigger tire and have a lift kit... I feel because I didn’t bought the truck there I’m now well serve and that’s not OK... I fight with them and manage to pay 100$ to replace 2 front bearings but I should of paid 0$ Also they charge me 50$ to check a noise coming in the front... 150$ plus taxe and i still have warranty on my truck... I want to be refund im really not happy and will be in contact with gmc Canada

Shaun L

I called the service dept. after my SUV inoperable on the side of the Highway. I am not a previous customer, they got me in as soon as they can. Addressed the issue and I was on my way. Professional service.

wyatt laking

Service department is amazing, sales is great to deal with.

Max Power

Great place to buy your next vehicle

Nicholas Jolly

Paid $316 for alignment, road force balance of tires, and quick 0.5 hr check of steering wheel and chassis vibration ( including while braking) and supposedly 2 tires were out of balance and corrected however the vibration is worse overall than before all this; very disappointed. EDIT: I was told before picking up the vehicle, the LF wheel was bad and moved to the RR to help with vibs which has some flawed logic (the front has more to dampen vibs therefor this can make chassis vibs worse; it does not seem a road test was done to confirm). However, after this review I noticed sheet left from tech in car, and it was LF tire that could not be road force balanced, not the wheel (could have been offered a deal on 2 new tires if that would help but was not) amd was moved to LR, not RR as told. As for the braking vibration in steering wheel, it appears since there was no peddle sensation and the brakes are brand new, they did not bother to investigate further (maybe bad install or parts to check?) instead I paid $89 for 0.48 hrs of labour on this vibs diagnostic with no results and when questioned the price for the time involved, I was told "cannot charge less than that amount" essentially paying $180/hr. I have spend so much money on this car alone at this dealership since 2010 and I just do not seem to get the value for service anymore on anything but the most simple of services.

Darrell Mcduff

It was the worst experience I have ever had. Went in for an oil change and a safety inspection. Was told I needed a ball joint and that it would be one to one and a half hour. Was then asked if I wanted to wait or leave. Chose to leave and was told they would call when ready. So 2 and 1/2 hour later I called to find out what was going on. Was told they were about to start working on it. Was FINALLY done the work at 7:45pm. So if I had chosen to wait, I would of been there a total of 4 hours and 15 minutes. My appointment was at 3:30pm.

Babu Abraham

Extremely happy with the experience. Our customer service representative Kevin Smith was really helpful, friendly and polite. He took the time to explain us everything. We came to buy a used car but bought a new GMC terrain. So happy with the purchase and overall experience.

Glen Gammon

Took our vehicle in for a low beam replacement bulb which was to be done on the last visit. Was charged 1/2 hour labor for a bulb replacement. Ridiculous. 45$ for a 20$ bulb which takes all of 2 mins. We’ve taken both our vehicles in for service regularly and expected better. Sadly we won’t be back after this. Update - This has been handled by the service manager to my satisfaction. Upgraded to a 4 star review due to the promptness of the callback and resolution.

Daniel Doiron

My experience with MacDonald Buick GMC was impeccable! They took me in on a busier than normal day and completed the recall installation on a timely manner to perfection!

Lucie Boucher

Well I was surprised that when they called me to book my apt they never mentioned the km when no more warranty ..which I would have gone in sooner. Plus I was told when I bought car I would get free oil change duration of lease..that was a lie since they told me once I reached 80000km no more warranty, no more free oil change and no more rental car. This makes me miss my Acura customer service

buttheyweresuited

These guys are great to deal with, have bought many cars here. Never disappoint

Julie Anne Richard

I was told it would take 45 minute for my yearly check up sticker, it took 1 hour and 45 minute. Either the one booking appointment does not know what he is talking about or the mécanique took one hell of coffee break. Either way I!m not impress.........

Peter Wagner

I had a great experience dealing with McDonald GM wouldn’t deal any were else this was my fifth vehicle from them and always had great service would highly recommend them for your next vehicle

marlene moody

Very friendly service people! The serviceman, I had went above and beyond what most people would do. I highly recommend Macdonald Buick GMC, they do us right every time.

Cynthia Michelle

Our experience with this company has been nothing less than perfect. The president/company owner and staff are extremely professional, friendly, helpful and honest. I highly recommend doing business with this company. UNC Business Development Director, Cynthia Michelle Robichaud

Peter Stubbs

Mike Dunfield was my Service Consultant and he gave me exception customer service! He asked excellence questions to understand my vehicle service needs! Once the work was completed he explained what was done to my vehicle in detail! I will return to MacDonald Buick GMC Cadillac because of the excellent mannerism that I was afforded by Mike Dunfield!

Paul Cat

I was told by the salesman 2019 Chevrolet Silverado truck had a tow package and a brake controller was on the on the gear selector there is a Trailer logo, you push the button and the plus and minus is the brake controller for the trailer electric brakes. This is what I was told by the salesman. Totally false information by the salesman. I bought the truck with false presentation. And I had to pay for the service of $599 plus tax for administration To scam me into Buying a truck with equipment falsely advertised that is not installed. Sales manager called me to review my sales experience and the problem was resolved service is very good

Sean C

I started the process online and the majority of the process was via email as I was an out of the province buyer. My regular hours of work made the online method a little more convenient, however I did contact the sales rep by phone occasionally. The sales rep that I dealt with, Irvin, was by far the most accommodating and easiest guy I have ever dealt with when buying anything. He went above and beyond what is expected of a salesman and even came in on his day off to greet me when I went to pick up the vehicle. It wasn't just Irvin that left a lasting impression as I dealt with the parts department and they were equally as accommodating. I do not have one negative thing to say about the people that I dealt with and can only assume that this level of service runs through the entire dealership. Although a small gesture, the owner/manager even sent a personal letter of gratitude when I officially sealed the deal. I would recommend this dealership to anybody looking to buy and definitely recommend Irvin as their go-to person. There will come a day when I'll be in the market again and this dealership will be the place I call first.

Gilles Melanson

Sales service was excellent, but shop was a bit slow that night.

michel leger

What's needed to say about Macdonald GM's service.One word sums it up. F.E.R.A. Friendly, Efficient, Reliable and Awwwwwesome. Never have I encountered a company in this field of expertise like this.They even went beyond the expected. Cleaned my van inside and out. Looks brand new. It may not remain like that very because I'm a local contractor, but hey, awesome service! Mike Leger

Maxime Larochelle

Brian Leblanc and his team were great to work with, came in one morning just to look at my options , and had a brand new truck in my driveway the next morning.

Tyler Hamilton

They people here are amazing! Told them what I was looking for and they found it immediately. They made the car buying experience quick and painless. Would reccomend to anyone

Rob Wagner

Really slimy garage. The place looks nice, but they charged me $300 to "diagnose" the problem. I told them what the problem was, then when I come to pick up the car they tell me the same thing I told them. I could have bought a parrot for that price if I wanted things repeated to me.

Rodrigue Poirier

Really good service and Mario Landry is really easy to work with he will make sure you get want you want and need!!!

Pat Fishin

Charged for diagnostics to fix a warranty problem.Work was covered under warranty and they charged $100 roughly for diagnostics.Last $100 they will get from me.Gm dealer across the road way easier to deal with when it comes to warranty.

Roland Hynee

Very good experience, my salesman Reg was easy to deal with always kept me informed of what was happening this gentleman is in a class all his own very professional easy to talk to and most of all and most important to me respect when he talked ,by looking at me and not everywhere else In the room and on top of all that Marie in finance went above and beyond by getting my deal done on her day off . Very thankful. Regards , Roland Hynes

Francois maltais

Great and fast service and friendly staff.

Branco Management

Bought over 15 trucks from Brian Leblanc @ Macdonal buick GMC . Thanks for going out of your way to make sure we are taken care of !????

ken macelmon

Very good service .I would highly recommend to anyone that this is the place to purchase a new car .

Mark & Dawn Courtney

I was not impressed that it took six hours to do a oil change snow tire change over and tire alignment. I booked my appointment 2 weeks ago and my service technician told me that it should take a couple of hours to complete the work. I enjoy my truck very much but hope that my next service experience is a little more pleasant and doesn’t take most of my day to get it done.

Jason Reddin

Always a great experience when I come here. Friendly, reasonable pricing and quality work.

Troy Mayo

Very professional. Nice facility.

John Mac Donald

Kevin Smith is one of the best sales rep. that I have ever encountered . He was very very helpful and polite. He could sell a igloo to an Eskimo. With that said the sales staff at MacDonald Buick are all great people along with the many other staff members at this DEALERSHIP. I STRONGLY RECOMEND YOU GO THEIR FIRST IF LOOKING FOR GREAT VECHICALS AND VERY HELPFUL STAFF.

Lew Tingley

Felt like I was scammed. Went to Macdonald Buick for a simple oil change and to have two snow tires put on the front end of my buick encore. I received an invoice for $142.32. A bit high I would say. Probably my last trip to MacDonalds for regular service.

Shannon

Great place to buy a vehicle. Wyatt is a great salesman and all other staff is wonderful as well as happy. 3 stars because the mechanics service staff are less than stellar, rude and lied about doing work they did not do. It's a shame one employee can disrupt a whole experience.

Ma NAIS

Called for an oil change on Thursday afternoon, got an appointment for Friday morning. Rapid and cordial service.

david cain

Great service had a tire losing air called at 10:30 am took me in right away couldn,t be happier

gord atkinson

The staff was fantastic. Sales agent was very friendly and quick to help. Did not take long to get the paperwork and sale finalized. Will be buying a vehicle there again

Murray Reed

Great experience - the sales rep was very professional, knowledgeable andhelpful

shane fleet

My 2012 Terrain was burning excessive amounts of oil and required new pistons and rings. I was informed by the staff at the service center that there was an existing Service Bulletin that may cover the cost of the repairs and after going through the monitoring program for a couple of months the repair was done at no cost to myself... Very satisfied with the service as it was done quickly and I was kept informed during the repair

Denis Brun

Picked up a new vehicle last Friday , Jeremy Parker was the sales person helping me out . He took his time to go over all the features ,and a very friendly person , When you combine Friendly and helpful that makes your day Thanks again Jeremy !

John Pomeroy

Wyatt was great to deal with, as well as Chris beers. Thank you both so much! See you again in a few years for the next one

Kimberley Myers

Amazing service!!! Glad I was referred to this dealership, and will continue to buy from them. Staff was beyond knowledgable freindly and helpful

Cindy Carter

Amazing service! I will be recommending them to everyone! Also, they have a dog on site (owners dog) who is amazing! He gets 10 stars for being such a good boy!!!

Lacey Fraser

Mike in the service department always takes great care of us! My car started acting funny in the morning, had an appt by 3 and everything fixed before 5 when I needed to go pick my kids up!

Billel BEROUAL

Good service and friendly staff. 4 star because had tu return after an alignment since steering wheel was slightly off center 3°. Not a lot in downtown but definitely enough to make the car drift when steering wheel is center at highway speed. Called back the day after and was asked to bring it back in, adjusted and car was ready in about 45 min.

Stacey Ermen

Horrible...settled on a price and when I went back to sign it was 30 more dollars a month and they yelled at me because I walked away...horrible degrading sale tactic...and bullying a woman...I went to seaside chevolet and am delighted at the service there...I bought a car from seaside Chevrolet and felt like a valued customer as well as staff that did not try to insult my intelligence! Melanie Cyr was an amazing sales rep at seaside ....Wonderful knowledgeable and go out of their way at seaside...but macdonald pontiac buick was horrible!

Omer Richard

Looking for good service and excellent sales expertise, trust Brian at MacDonald. Not only is he personable, he understands your needs and what you are looking for. I cant by far say anything bad about him. We are looking at getting the GF a sales too on a SUV.

Julien Mallais

Realy I was desapoint with the Service counter. I purchase a lot of new car but is the first company I got 3 issue for the same service and after is fix no one call me or send me a text to appolagys for is mistake it will be the first car I purchase and probably the last.

steven horsman

I had my truck cleaned on the inside and when I picked up my truck I was very disappointed on the so called cleaning the only upside was the guy who was working in service i think his name was Dillian very good guy

Charlotte Fitzsimmons

Cannot say enough great things about Craig Killen and Ryan Jones at all ..these guys know how to do their jobs and do them well .....excellent service !!!

93camaro1

Great service! Easiest truck buying experience i’ve had in a very long time. Marc Frenette went above and beyond to make certain that i got the truck that i wanted.

Chris laporte

Had a great experience at GMC, the people were amazing. Service was great, I highly recommend these guys

Rick Collins

I ran into some trouble with my truck and without an appointment my truck was brought right in, trouble shooting done and I headed off in a rental while they repaired mine! When I picked it up it had been washed as well! Just great service!!!! Thank you so much!

Roger Pitre

Bought a used truck from Mario, it was a painless experience.

Matt Hart

Had appt for my Sierra to have a recall dealt with. My impression was they would only be doing the work for the recall. When I picked up the truck they had done a $90 oil change without my consent or permission. Oil life was still at 40%. Why not call and get the customer’s permission?

Mark Hines (Otis And Maggie Racing)

Great service from denny. After having less the satisfying service from another dealer, we got in contact with denny. Within 20 minutes we were looking at the car we wanted. No pressure, no tricks and no lies. We got offered way more for my car then the other dealer, they car we were looking at has lower kms, and equally priced. Denny was nice and actually listened to our concerns. Highly recommend him.

Mike Ward

My vehicle required service due to an emission error. Replacement parts were required and with worldwide bottlenecks and delays in most industries due to COVID, MacDonald BGC Ltd. provided me with a replacement vehicle until mine could be serviced. I dealt with Kyle and Daniel and both were first rate, they kept me up to date on the service and addressed all of my questions! Thank you both and MacDonald BGC Ltd. for excellent service!

Heather

The sales team really looked after me, communicated amazingly and were super professional. They have a customer for life!!

Brogan Black

Overall bad. The machanics made multiple errors which translated to me paying 7x what I was quoted originally. Contacted Susan the service department manager and after explaining the issue she probed not once but twice into my private life... for example she wanted to know who my parents are and ny grandparents ect. After I told her twice I'm here for business and to leave my personal life alone she became more rude and inappropriate frankly which resulted in her hanging up on me and not offering any type of solution. I WILL NEVER BE BACK.

Ray Gould

I was assisted by Wyatt at mcdonald and was very pleased with his ability to be on point and always available for any questions and very courteous. Overall my experience was great mainly because of my great experience with Wyatt.

Gary Fox

Salesman Jordan was terrific. No pressure, solid advice, and very helpful. Will look for him on any future transactions.

lisa corey

Always a pleasure dealing with the staff at Macdonald Pontiac Buick. Service is always efficient, friendly and priced fair. Would definitely recommend both their sales and service teams.

Andrew MacDonald

I was stuck out of town after my transmission died. MacDonald GM took care of getting my car back to the dealership, got me a used part for 40 percent of the cost of a new one and the service was done promptly while communicating with every step of the way. It went from a terrible situation to getting me back on the road at a very reasonable price.

Debbie Richard

I've tried to have service since April 24th on a product that was a known issue and it is today the 17th of May that I finally have that resolved. So for me the service was not acceptable. In all that time since the 24th of April the service department has never called me.

benjamin sims

Nathan the salesman and Chris the finance guy are awesome!

Ken cloutier

Bought a used 2014 Nissan Suv from this dealership 4 months ago. Today it would not start. After having vehicle towed to a Nissan dealership, was determined that we were not receiving the recalls as the dealership did not switch the appropriate information over to my name. We therefore did not complete the preventative maintenance of changing the fuel pump as required. Called the dealership to figure out what was going on and was told rather impatiently there was nothing they could do as I did not buy a GMC from them. I am now on first day of summer leave with a newborn cancelling summer plans as I have no vehicle for a week! If you buy used or non GMC ensure that they hold true to their word and switch information from previous owner to yours or better yet call and do it yourself.

stephane mcfadden

My initial experience was that I called to make an appointment to fix my vehicle, the man who answered told me to come on right away and they can actually get it fixed RIGHT AWAY. After I left work and got there. They sent me away because they were backed up...so I had to book an appointment. When I went back for my appointment, throughout the day I had to beg for a rental. I had meetings to attend at 4pm and made that clear to them at 9am. They told me I was going to get one in the early morning. It was now 1pm. I called them over 6 times during different hours of the day to secure a rental and I was always told "let me check and we will call you back" but was never called back. All to say, I missed my meeting, only had a rental at 4:45pm. The next day, I was then told my vehicle would be fixed the week after as a part was on order. We are now the second week and I never got another call (when will my vehicle be fixed... you know more than I do) Keeping you informed with truthful information is not their forte in my opinion and I did not appreciate their service. On that note. The 2 stars were for the shuttle driver, amazing guy and enjoyed my time with him. I hope they end up calling me to finish the job... but I can comfortably say, I will not go back unless I have no choice for a reason or another.

Dennis LeRue

MacDonald Buick was a great place to do business. I found there was no pressure and no upselling which I found to be amazing. I was expecting ti sale to go bad but I was pleasantly surprised to find it was a great experience. My salesman Jesse Smith and I worked out a deal over the phone as I live in Nova Scotia. When I got there to test drive the car everything was just as we talked about. After meeting with the Finance Manager to complete the paper work I found him to be very honest and informative. Thank you to all involved for making my experience a happy and pleasureable one. I can honestly say it was worth the trip. Dennis LeRue

Andre rousseau

Excellent service to install summer tires on my Toyota Corolla. But change burnt back brake light at $10.52 for bulb and $45.98 for labour plus tax is a real rip-off. My mechanic would charge for bulb about $5.00 with no labor charge

Maria Vrensen

Very friendly staff. They provide shuttle service both ways. A nice feature. Professional service. They explained everything in detail as to what they did to my vehicle. Would definitely recommend them!

Kristy Maxwell

Cant make appts for oil changes, drove up and they said it would be 45 mins. Almost 2 hours later the oil change was finally done. Was frustrating to wait there when I had so many things to do that day and missed an appt. The guys there are friendly and attentive. A guy came to the driver side and knew my name when I opened the door, which was nice and personal touch to the service.

Orange Joe

I would highly recommend this dealership. I went in with negative equity on my trade in and instead of it being a painful or embarrassing experience they worked with me promptly, respectfully, and proactively. I walked away with a very nice used Cadillac with very few miles. They took me to the service department before I left and gave me all the info I needed on my vehicle, future service, services they provide, free oil change coupons, and a feeling that I chose the right dealership to work with. I received my registration within a few days of purchase and a follow up letter saying that they were glad for the business and congrats. I hope that you give them a shot. Tell them Joe Walter sent you.

Jim Brown

Salesperson didn't have the keys to the vehicle I had already told him I was coming to see. His customer service was terrible. Never offered a seat and barely brought his face up from his inventory list. Second time I've been to that establishment and the vehicle was not drivable.

Natasha LaVigne

We had the pleasure of getting our SUV from James. He was very knowledgeable, friendly, and made sure we got what we needed. Even though we did not qualify for the newest model they made sure we did not lost want we wanted.

Susan Farris

As always, Mike was efficient, pleasant and promised to have my car in and out in the specified time. Every time I go into the MacDonald dealership, the service is good, especially when Mike is working. Rosie at the payment counter was pleasant, and always there for a quick chat. Checked out the show room while waiting for my vehicle, and had a chat with Janice and Jennifer. So nice to go into a place where the staff is always pleasant, nice and knowledgeable. Masks are a must when you enter the building, nice to see that the signs are visible for everyone to see. Thanks again for the great service Mike, see you again in May for service again.

steven oneil

Great Service. had my oil change and servicing done Thursday Sept 16. Ive been using your facility faithfully for about 2 years now since I bought my Acadia and have never had any problems what so ever, Im am however a bit disappointed that the next day Sept 17 I received an Email to come in for an oil change at a discounted rate. I would have waited the extra day. Oh well bad timing on my behalf. Have a great day all.

Kristy Clark

Just WOW. I am not from Moncton, and had taken a trip to pick up a purchase. After hearing squeaking and some vibration from my rear end of our new truck, I did not want to drive 2 hours back home to Fredericton with my 2 small children - with the possibility of something going wrong. The wonderful staff were SO unbelievably kind - they took us in, checked everything out and helped us on our way, even completed a recall for us, AND gave me instructions to get back to the highway. I am so grateful for your compassion and willingness to help. I was so nervous we may not be seen as it's not my dealership. But they promptly did everything they could, and with that kind of service I'd recommend ANYONE to go there! What an amazing group of people! Thank you so much for saving the day ????

Joe Internet

Zero stars. They ripped me off big time. They lied about the work they did and I'll be looking into taking further action. Do not go here!

M. A.

Very honest and accurate service. Didn't try to sell me on stuff I didn't need, and gave tons of great advice

Kent Atherton

Staff were friendly and Great to deal with and Irvin Hickey looked after all the little details to make my new truck purchase a wonderful experience.

chris dunn

My son had a piston go through the engine block while going through a puddle about 6 inches deep( he drives a 2021 GMC Sierra 4x4) and they basically told him they weren't going to cover it because there was water in the intake and didn't even try to help with suggestions, told him he was on his own.

Ronnie Ross

This dealership is hands down the best dealership I’ve ever dealt with. I’ve had my vehicle since July and from the date of purchase with their sales team to the amazing service staff they’ve all completely blown my mind. This is what buying a vehicle should be all about. I’ll will never buy a vehicle anywhere else. Give yourselves a pat on the back guys. Very well done.

Raymond Austin

I must say that this has to be the best service I've ever received from any Dealership around Moncton NB .Wow, I would recommend it to anyone and give it a 100 % rating...

Dave Levesque

Great service as soon as you walk in the door.. and thanks to Jeremy Vautour kept me updated on my order and went over and beyond to make my purchase as normal as it can be in this difficult time.. and another thanks to Kevin Collette in Financing for trying to save as much as he could and having good laughs with him.. So far my first experiance at MacDonald is perfect so thanks to everyone involved including (parts, shop & detailing).

John Hache

I was very impressed with the quality of service all the staff were very friendly and helpful. Took me in right away and resolved my issues. They have a good team with excellent management. It’s nice to get that kind of service. I would also like to mention how I always find the premises very clean. Everything always looks great. Overall I had a very good experience. Thank you to MacDonald Buick their management and the rest of the team Thank You ????????????

Craig MacDonald

I recently purchased a new to me vehicle from MacDonald GMC, it was a great experience from beginning to end, very helpful and professional. I would definitely recommend doing business here to anyone in the market for a new or used vehicle.

geoff parr

Great staff. Very friendly. Never thought I would find a used car in that condition I could afford. Thank you

Briann Jones

The staff at MacDonald Buick GMC Cadillac went above and beyond to help find the perfect vehicle for me. The staff were all fantastic to deal with, and communicated so well during the entire process. They worked so hard to ensure our experience with them was stress-free. I will absolutely recommend them to everyone!

Rest and Relax

Great customer service. Second truck I have bought from there. The sales person worked hard to find me exactly what I wanted.

Michael Jalbert

"Sue leger" you are awesome... most often you are there as my service consultant to greet me with a smile. Great work from the setting up of my service appointment to the dropping off of my truck in the service entrance. Very efficient tech as well. Sorry I don't remember your name. Someone look it up and give him a pat on the back.

marie hynes

I am more than pleased with MacDonald Buick in Moncton and am glad I decided to do business there. Irvin and mechanics can not do enough for me. Will continue to deal with them in the future and have certainly passed the good word around. I am also beyond happy with our new 2017 GMC TERRAIN . 5 STAR FROM ME. THANK YOU

Robert Durette

Staff is always nice, usually in and out in a reasonable time. Find the GM quality parts a little costly at times but all in all satisfied.

shelley Bastarache

I went in for a used vehicle and the dealer, Wyatt Laking, went to batt for us. He treated us like we were spending a million & not like we were buying a used vehicle. He was extremely pleasant and told us things about how stuff works on their end that most wouldn't and to me that's a trustworthy fella. Keep up the good service, your going to be the CEO in no time ???? so far I love my new to me SUV...thanks again ????

Andrew akerley

we were assured our appointment was at one and that we would be out before two . needless to say the "twenty minute" oil change was closer to an hour and a half and they hedged a few times about when the truck would be ready. 110 dollars for an oil change that we could have done cheaper and quicker from a closer service station . usually good service but not today..

Gilles Boudreau

Very efficient and accommodating. Service is excellent and very affordable prices.

Steph LeBlanc

Great experience working with Mario. He is bilingual, professional, very quick to respond and a straight shooter. Made getting a truck in a pandemic an easy transaction. Getting a personalized letter from owner is a nice touch also. Highly recommend.

javid brown

I took my ATS for some general checks and the service was amazing. Mike the service consultant was exceptional. He communicated so well and he was very responsive to questions.

Janice Marquis

I was extremely satisfied with the service received during my last visit. Issues never happen when life is quiet. I was driving on Monday morning when I realized my wipers were no longer working, drove myself to the dealership and was fortunate to see Mike. I explained my situation and the fact that my boss was coming to town from Toronto and I needed my car to be working properly for the week. He asked if I was able to come in a two that afternoon and made me feel confident they would solve my issue. Which they did, solved and fixed and I was on my way within 2 hours.. this was above and beyond and I truly appreciated it. Big thank you to everyone that worked on my car but it all started with Mike and his world class customer service. Thank you Mike!

Stephanie Gillcash

Brought my vehicle in to have a tire and oil change. When I purchased my lease I was told I had 4 free oil changes with my vehicle. Up until this point, I’d only used 2 of them. Went to pay for my bill and thought it was quite high for just a tire change and turns out the 4 free oil changes were only valid for 2 years, this was never told to me at the time, so I was unaware. The kicker is that I was one month off of the 2 year mark and they still didn’t honour the free oil change. Edited to add that since this visit, management was in contact with me and repaired the situation beautifully and I feel that the customer service experience from this point, met what I would expect and would recommend purchasing and servicing your vehicle here.

Greg West

My wife & I purchased two GMC Terrains from MacDonald Buick GMC last year in 2019. From purchase to Service Centre, we have been well taken care of. We had our Winter tires installed on both SUV's this week (November 3rd). We store our Summer tires with them and so convenient. The experience was a safe & positive experience. The staff in the Service Department is always friendly & knowledgeable. We definitely recommend MacDonald Buick GMC . ????????

Kevin Lane

Always a delightful bunch of guys & gals to deal with.

Monti Lyman

I always take my GMC to Macdonald buick for my service needs they always treat me with respect and pricing is as good as any other garage and things are done right !!! The staff at the service department go above and beyond to keep me and other customers happy from advisors to mechanics to management thanks. Monti

ww12q tyexc

A no hassle oil change..took 15 minutes for someone to tell me it would an hour to an hour and a half. Go to Mr Lube...in and out on the worst of busy days 25 min.

Rhonda Blakeney

Thank you so much for the wonderful service. From the first step of picking tires, to the preparation for the installation, and the friendly service. I am and always have been very happy with Macdonald Buick!

Larkin Gee

Had to have been the most awful experience I’ve ever heard from a car company. They sold me a Car the timing chain was going in. I got it home from Moncton to Perth and when I got it home heard the noise. They told me to take it to a mechanic which mine wasn’t good enough. Made me take it to toners in grand falls for them to tell them it was the same issue. I had to pay over $100 just for that! Then told me they weren’t going to pay to fix it to bring it back to Moncton. They have to be the most inconsiderate bunch I’ve ever had to deal with. Not only was I out $100 and some dollars I was out one day going to get the car two other days taking it to mechanics and another day taking it back to Moncton. Very bad place I wouldn’t recommend my worst enemy go to these people!!!

Madison Copp

After unfortunately having a deer run into the front of my car, my insurance company gave me a couple of options for where to get the body work needed done. After choosing Macdonalds, I couldn’t be more happy with the outcome! Their collusion department team are excellent to deal with. They’re all very friendly, welcoming, professional, and informative. My car looks brand new, as well! They got all the work done very quickly, in only a few days. Highly recommend!!

April Strong

Always friendly and efficient, service with a smile. They give you a heads up in what's due next and what service will help keep your car running smooth.

Chris LaRocque

Great service great guys to deal with. Super helpful!!

Sheila Prosser

Fast courtious professional service, as alway's from our friend's at Macdonald Buick GMC

TheBones1976

Easy as can be. They are very fast and good. In and out without any troubles everytime

R Cormier

Had a great experience getting my truck repaired and would highly recommend getting your service work done at this dealership. Very friendly and helpful staff.

Ashleigh Samson

I have a Honda Civic and I blew a tire on wheeler blvd . They took my car in right away, and didn’t charge me an arm and a leg! Everyone was friendly! Such great service! Thanks guys!

Faye MacDonald

We have had a great experience with you since the purchase of our vehicle. Our visit to have our oil change done was fast and efficient We love dealing with you and have even sent family and friends to you. Thank you for everything

Marc Frenette

Best dealership to do business with. Marc Frenette is the best salesperson. He always takes care of his customers and always gives good deal.

Austin Babineau

I deal with brian at moncton buick, he is amazing. Works miracles to be honest. I would recommend anyone that has good, bad or even no credit to go check him out. He'll go above and beyond to give you a hand and make everything fit in you're favor.

Alain Hache

Dylan is a Fantastic guy to deal with! He scored a 10 on 10 in all aspects; -Courteous -Accurate information -Quick to response -Polite The service was so good with Dylan, he made me forget I had truck problems!

Brooke Stiles-Squires

I absolutely love bringing my encore to this dealer. Ever since purchasing from them, they have provided nothing but too knotch customer service and although I live in Fredericton I go out of my way to try and get most of my oil changes, detailings and any other work there. Such friendly staff, quality work, quick service, a comfortable waiting lounge, what else could you ask for?

john macdonald

Very friendly and great service

D Chartrand

We went there in anger because of mis-diagnosed problems we had gotten from other mechanics and dealerships. We were treated amazing. They determined the problem and found out it was covered under our warranty. They fixed it, drove us around and gave us an in depth description of what the problems were and how they fixed it. I’d recommend them over any mechanic I’ve come across.

Janet LeBlanc

I always receive great service here. The service dept goes above and beyond my expectations.

Pat Colpitts

Great staff,very pleasant and willing to help you.Thanks Jeremy Parker for all your hard work and kindness Always willing to help no matter What your problem is .

David Johnson

Rebuilt my transmission in my 2013 Sierra in less than 24 hours. Fast, quick and reliable service with a shuttle to enterprise car rental. Excellent people to deal with. Thank you.

Jerry Poirier

Great service!! went for an oil change was fast and friendly service this why I make macdonald my go to car dealership

Isa C

Great service and great people. I only recently started bringing my vehicle there for servicing and wouldn't bring it anywhere else. I never feel pressured to do something that I don't want to do and I always felt this way where I used to bring my vehicle. They would suggest things that was more expensive and then I would find out later that I actually didn't need it. I don't know much of what they are doing but I trust MacDonald and I'm thankful that they don't try to get more money out of me unless absolutely necessary because I'm on a tight budget. Point is, they are great and I always feel welcomed when I bring in my vehicle! ...Mike and the receptionist always make sure I'm taken care of!

Cindy Tobin

Absolutely amazing experience with the service department here. Justin and the entire team there are so accommodating and helpful. I will continue to have my vehicles serviced here and would definitely recommend that you do too.

Ryan Kendrick

Macdonald was super easy and nice to deal with happy positive employees and overall just very nice to deal with

Lori MacPhee

I shopped online for a vehicle which can be a risky venture. I had help from Kevin picking a great used vehicle. He walked me through the process and made it easy. It was delivered to my door in PEI. I had a follow up text after a couple of weeks checking in on how the vehicle is working out. I won’t hesitate to buy from this dealership again.

Lynette B

Only 27000 km and tire went flat...no nail in it but said must of hit a pot hole and it bulged. Never hit anything but not covered under my warranty so not happy. Thought tires had a life expectancy.

rick mckenney

We made an appointment for tire change and oil change for 10am on a Friday. We were promised a rental car because we were coming from out of town. When we arrived the rental was not available and further to that our car was in the shop for 6 hours. Which in our opinion is an unrealistic and unreasonable amount of time for 2 quick services. We are completely unsatisfied with the service. Upon calling the service manager we were informed that everyone gets an oil change when they arrive at the dealership and unfortunately we had to wait even though we had an appointment. So my question was why did we make an appointment!!! We bought the our vehicle because we were told we would get good service! Unsure whether they deserve another chance - time will tell! If service continues to be this poor we will neither purchase a car from you or have service from you. Booking appointment efficiently and good customer service is necessary to retain customers. Neither has been evident thus far!! Respectfully a first time customer!

Andy Perroni

Had rims replaced on my 2018 gmc Denali. Christian the service rep was very helpful, courteous and professional. Work was completed very promptly and vehicle was returned in great condition.

Terry Hatcher

I was disappointed to learn that my free oil changes had expired (June) when due to covid restraints on travel very few miles had been placed on the vehicle as recorded by oil life monitor. Some consideration should have be been given to the number of miles, not just the passage of time. Staff as usual were excellent My most recent experience was the worst in over 20 years of patronage to this company. I was contacted by MacDonalds to schedule an annual safety inspection. I arrived on time however when I was called to the desk after the work was completed I was advised that "oil change"was completed along with another item that I asked for upon arrival. I told the clerk i didn't ask for an oil change and that i wanted a safety inspection. I had to wait an extra hour and a half.

Steven Clavet

Buying a brand new vehicle is a big step and Macdonald Buick GMC treated me fantastic and helped me get the truck I wanted. Great experience and will keep going back for any future purchases.

Charles Arsenault

Awesome service!! Dropped the truck off this morning for an oil change and tire rotation. Got done super fast and quicker then expected. Thanks for the great service.

samuel gallant

Bought a 2021 GMC Sierra a couple months ago. Brought it back to the garage 8 times or more in the last two months. They changed the cadillac converter and the engine light came on again. Brought it tuesday they game me a rental, said they didn’t know how long they would keep my truck. Called me the next day, said they didn’t know what was wrong. I have better things to do, than bringing my truck to the dealership twice a month.

Jean Pierre Lacroix

Great friendly service, but one major issue: It was my first time there and I cannot fathom why a business of that size wants to save few dollars or cannot afford to put decent seats in the service waiting room. Flimsy and very uncomfortable chairs for service waits that are usually one hour or more? I have back problems which made it worse but still unacceptable for anybody. Please do a long term investment towards your customer comfort.

Winnie West

This was a great experience. The salesman was very professional and worked to get us the best vehicle and financing for our needs.

Nicole Hachey

I have been with MacDONALD Buick for severals years! They give top notch service and that is why I continue to purchase my trucks from them. Thanks for the great service! Peter Davis is so amazing to desk with!

Ken Anderson

Service was fine, but I had an appointment with a simple oil change with a one hour turnaround and it was almost 2 hours before the car was available. Good interactions with staff but overall it seemed a bit disorganized, could not easily find my keys. The thing I really did not like was that they suggested I needed a new engine air filter, but I had just put one in myself 3 weeks earlier, so it obviously did not need one.

Linda Sealy - Roy

HIGHLY RECOMMENDED!!! The staff at this dealership are caring, compassionate people. My husband and I bought an SUV from them not even a year ago and the engine let go, we called Natasha ( the lady we dealt with from beginning) to advise them of what happened, she immediately took action to help us. Natasha, Serge and team at this dealership really care about there customers. We are happy to say that they took really good care of us and now we are getting a new vehicle. Mcdonald Buick dealership and there staff will always be #1 to us and our family. We will never deal with any other dealership again. A very big heart felt THANK YOU goes to Natasha, Serge, and all the staff for everything you did for us. Keep being amazing. From your loyal customers, The Roy family

Scott Chapman

Friendly and easy going. Always great service with the service department and the parts guys are great to deal with. They’ll always get my business!! Thanks Richard in service and Mike in parts.

Scott Spencer

Excellent customer service. Always a positive experience with all departments including their aftermarket parts centre. Kevin Smith in sales delivered a very enthusiastic buying experience. A++++ keep up the great work!

Lloyd Frake

Service on time. Job done correctly. Friendly service.

Just-Fix-In

Bought my 2015 Scion FR-S in May of 2017 and absolutely love the car. Process was completely painless even though i ordered this specific car from Montreal at another dealership. Come see the guys and get a new or used car for a great price & have a wonderful time doing it.

Andy Chevarie

Super friendly !!! Today, I just got an oil change, but was in and out within 1/2hr. Thanks guys for getting us back on the road so fast, cause my family is super busy !!!

Dean Joyce

Did a 140,000 transaction with this company a year and a half ago .When warentee issues arose they turned there back on us.Our Cadillac is a piece of junk ,and the dealer did nothing .We are now dealing with Hickmans in St. John’s Mike the service manager took care of us . When I told macdonald Cadillac I was going somewhere else ,There answer oh well !Buyer beware .Spend ur money elsewhere take it from us They will take ur money and will make out they don’t know you when you have issues. We will be dealing with Hickman’s Cadillac from this day forward .

Lisa

Thanks for the great service today, everyone went above and beyond today. Couldn't be happier. Thanks again.

Victor Leblanc

Josh was my dealer he was super nice very professional

Lynn Armstrong

I expected a much longer wait time but I was in and out in an hour. Very pleased. Thank you Christian.

Pam Doran

Staff worked hard at getting me the vehicle I needed and were super friendly and professional!! Highly recommend!!

John Foran

The experience that Marc Frenette provided to me was excellent.His regular updates on my Canyon that I ordered was well appreciated.The negotiations on the trade went smoothly and this was probably one of the best experiences of all the vehicles purchases I have made and believe me there has been a lot.Marc is a consummate Sales Consultant and I highly recommend him for your future purchase.

Erin Roberts

I would love to leave a review. I really enjoy making an appointment for it never to be taken in at that time. I had an appointment for 2:30pm Nov 6, dropped car off at 1:45pm, then came back at 4:50pm and car was still being worked on. Was informed that should only be 20 more minutes, so I waited. At 5:10pm was informed they were just cleaning up and would be done soon. At 5:45pm I went to ask if it was ready and they had to look for my keys as it was done but keys were placed back on the wall not the desk so I could have been there all night. This is the third or fourth time I've been treated like this and I WILL NOT BE BACK. So thank you for asking for a review and you can believe I will tell everyone I know not to deal with this company.

qjc329 gamer

We always receive amazing service with MacDonald Buick GMC... We will continue to be part of the GMC family for years to come.

Lucy Estrada

Mike is the only person smiling and Friendly at the service Dept. The girl who choose only to smile to some people if your not white don’t expect her to smile at you and the skinny guy not approachable at all. By the way this is my other account coz for sure when I go back there for my service it will get worse if they know me.That’s why is SERVICE DEPARTMENT you give good and friendly approachable manner..people it’s 2021 already be friendly to any race

Cody Jorgensen

Arrived for first time to have a Transmission issue troubleshot on my Buick. The arrival and check in process was better then I have yet to experience with my BMW and Mercedes. (Not that they were bad) Fast diagnosis and repair. Extremely professional and knowledgeable staff. Very impressed.

Arthur Macdonald

Service was good as usual. But the $30 rise in the oil change price from my last one a couple months was shocking.

James Drage

I had a bad initial experience, and left a bad review, but the dealership was determined to fix the problem so I had to update the review to reflect the fact that they were sincere in not wanting to leave things negative. 5 stars as fixing the problem took effort and they could have just left it.

Raymond Lynch

I only needed a NB inspection. It was easy to get an appointment. Staff took care of me upon my arrival to the dealership. It took a reasonable amount of time to get the work done. All staff were courteous and knowledgeable.

H.W. Jagoe

Female Senior Citizen has been ripped off. I am writing this review for a friend and neighbour that has been taken advantage of by this dealer. Marsha took her 2007 Hummer H3 in to find the reason for the check engine light that was on. She received a call from service advisor Dillon, explaining that the engine needed to be replaced. She explained to him that she was a senior citizen as well as a woman and hoped that she wouldn't be taken advantage off. He offered 2 options, first a used engine with a 90 day guarantee with 250,000 km for $5000. Installed or tear down the engine in the vehicle to find the needed repairs, which he didn't recommend. She asked about a new or rebuilt engine and was told that they don't make them anymore. Marsha gave the go ahead for the installation of the used engine for $5000.on March 10, 2020. The next day she gets a call to say she needed a new exhaust manifold, the one on the used motor as well as hers were cracked, a additional charge of approximately $1500. My question here why did they not get the supplier of the used engine to supply a replacement. Keep in mind the cost for the used engine was $1500. why would they order a new one for $1500. Rather than get the supplier to replace the cracked one . She got a call on March 16, The Hummer was ready. She paid the invoice which had grown to over $8200., but was told it had a 90 day warranty. She started home which is less than 6 km., stopped for gas and started it up and the engine light was back on. She called the Service Adviser and was told to come back, the mechanic checked it over and determined the replacement engine had the same issues as the original. She was given a drive home. The next day she received a call advising that she would need to have her original engine rebuilt, that it was clean and in better shape than the used one. The cost approximately $5000. but they would give a credit of approximately $1500. for the used engine. What do you do, you feel you are in the middle of a Scam, you have already spent over $8000 and they are asking another $3500. This is for a 2007 Hummer that would probably be worth $6000. Why was she trying to keep this vehicle on the road? Well her husband had passes away several years ago and there is a lot of attachment to it. She contacted her lawyer and his suggestion was to try to negotiate with the dealership and if she is not satisfied to take them to small claims court. I sent a email to the owner Scott Langin to explain our concerns and didn't receive a reply. I called the Service Manager Jennifer Agnew several times and she said she would try to get a credit from the supplier of the used engine and see what she could do on their behalf. Well guess what MacDonald Buick opened their big hearts and gave her a $400. credit on the final invoice of over $12,000. I have recently checked and found rebuilt and new engines that will fit a Hummer H3 for $2500. to $5000., apparently this same engine is used in other vehicles. Thank you for reading this, hopefully you will not get ripped off like this. Stay safe and healthy.

Donald Vosburgh

Best sales team, best service bar none. If your considering a new vehicle, I strongly recommend stopping in. You won’t be disappointed!!!!

MIKE LEIGHTON

I have purchased vehicles here since 1978 and in 42 years have had only two problems. I fine the service and staff very good.and friendly.

JP Bergeron

Sales Agent was very pleasant to deal with, he made it clear from the start that it was all about what I wanted in a vehicle and not pressuring to sell me a vehicle just to make a sale. Everyone I dealt with during the purchasing process was very professional and friendly.

Louise Fontaine

I booked a 9am appointment for oil change plus putting on my winter tires. Service Tech told me it would be ready around 11am. Called at 12:30 and they were just starting. Work only completed after 2pm. There was no good reason provided as to why my vehicle sat in the lot for 3 hours before work started. Really unhappy with service today!!

Glenn Carson

I feel very comfortable having MacDonalds to help me look after my vehicle.The staff are very helpful as well as pleasant. Thank you for serving me well. Joan Carson

Robbinlee Cormier

My Equinox LTD had issues with transmission. So , they had to keep it at GMC for 18 days . They equipped me with a rental quickly. Jennifer, the service manager in Moncton is amazing , professional and very knowledgeable! She walked me through each step on my vehicles repair. Thank you GMC Update : I brought my SUV back today due to a leak , GMC and Sales Manager , Jennifer, ensured my SUV was repaired and completed an all points check , fixed any other issues ! Great service , again !

Ryon Randall

Hi my name is ryon Randall and my experience dealing with Macdonald buick was a very pleasant and professional experience I can't complain about anything so to my belief it was perfect.....

Malcolm Brewer

Excellent service. My grand prix's transmission failed and Dave and their service dept were able to get a GM FACTORY rebuilt transmission shipped from Michigan & installed in less than a week so my son could be back home in time to go back to work. I give them a full 5 stars.

Mary Ellen Bull

My favorite dealership since 2007...all personnel are friendly, helpful, and knowledgeable and there is good cooperation between departments to accommodate the customer. Always a pleasure for purchase and service.

Michael Trites

The salesperson was very friendly and helpful. I would recommend to anyone looking for a vehicle to go to MacDonald Buick Cadillac dealership.

Kevin Johnson

I would not go back to this business if they were the only company in the city. Bad service, took way too long. Then was overcharged. Told them to take it of the hoist and went elsewhere. Thanks for wasting 2 1\2 hours for 4 tires.

Bern LeBlanc

Photo show wrong hours of operation, I advised them in the past to fix them, as picture shows, they are not fixed yet. They start at 8:30 am on their website for sales and 7:30 for service and parts

Greg Black

Great experience. Purchased truck from some distance away from dealership. Provided me with feedback and information necessary for me to complete to make a decision. Serge Matt was a pleasure to deal with. Thank you.

Scott Killam (Twisted13)

Great service, the sales guys are awesome to deal with and the credit specialist did amazing for me. I highly recommend looking here before going anywhere else. 5*****

First Name

Bargain Bin is literally a joke. Most their trucks were in much TLC and insanely overpriced. I would strongly recommend looking elsewhere, especially for trucks. Trucks in inventory, were very rusted all around, tires always flat, rocker panels needing repair, yet were priced at $9,000 - $20,000. Not sure what bargain you would ever find with the selection and prices they have.

Patrick Arsenault

Quick service and thanks for volunteering to get my car in the rain Mike ;)

Stephanie Silvea

The staff is very nice but I'm always a good 45 minutes longer waiting for my car to be ready. For some reason they put my tires back in the car without bags to cover them and now my back seat is very dirty ???? very disappointed

jamie robinson

Worst service I've ever experienced. Staff was very rude and ignorant in the collision center. My requests were ignored after asking 3 separate times to have specific work done to my vehicle. I should also mention they've had my vehicle 3 weeks now and have attempted to return it to me unfinished and without test driving it first. Strongly recommend staying away from here if you want your vehicle back in a timely manner, and dont bother explaining what problems your vehicle is having, they'll just ignore you and do what they want anyways.

Reema Youssef

Wyatt was extremely helpful and went above and beyond to help us find our vehicle. Due to his quick and great costumer service all via text, offering to meet us over the long weekend as we were from out of town. He answered all our questions got us set up and when we made it down he went above and beyond to help us find a place to have the vehicle checked out as we did not have a mechanic in moncton. We were extremely happy with our purchase and the service provided by the whole team! I highly recommend this dealership and will be back for another purchase!!!

Andre Hachey

My experience was super , at first I like to thanks RYAN JONES Sales & Leasing for is wonderful work , sincere , welcome and know exactly what we want to buy. And what to about the Finance Manager , CHRIS ANGLE, a job well done. He give all specific detailed on all documents that we need to know and without any stress on use .Wow I will recommend your place to anyone I know for sure .To all the good work and welcome that bring this company . Thank you all

Renee LeBlanc

The service from the first phone call to signing the application and receiving the keys was as I was expecting. They listened and sold me what I wanted not what they thought I should get. I have recommended Irwin to my family members and friends.

Justin Steeves

I dealt with another car company I won't name, after 3 weeks of dragging their heels, I decided to go back to MacDonald Buick, and after a couple days Peter and Chris had everything taken care of and I was in my new car. Best service around in my opinion.

Norm Moore

I have purchased my last six vehicles at MacDonald Cadillac Buick and will continue this process for quality of product and great service for the immediate future. Other vehicles were fine, but GM has given me the greatest assurance and confidence in driving, especially in our Maritime winters when getting to where you are headed without a second thought is of prime importance to me over the last 28 years.

Kendell Murray

I have purchased two new vehicles from MacDonald GMC and have regular service done and have not had any issues, in fact the service was one of the reasons I went for the second one from them even though I live over 2 hrs away. My last service (oil change) was on Wed Dec 19. At that time I was asked if I wanted to have the multi point inspection done at which time they check more than the regular MV inspection, top up fluids, air etc and is more of a check to ensure something is not going to go wrong in the near future. Cost in area of 39.00. I agreed. I was later alerted that the air filter was dirty (showed it too me and I agreed to have it replaced at a cost of 38.00) I was then informed that there would be a 28.00 service fee to replace the filter. !!! The mechanic takes it out to check, if it is ok he puts it back in the hole/cover on and no charge. If he puts a clean new filter in at my cost of 38.00 they want me to pay a service fee of 28.00 for him to set it in instead. This matter was argued and I had the opportunity to speak to the service manager as well as the shop foreman. I was upset and still am that this practice exists and customers are paying stupid unwarranted fees. If the mechanic has to remove extra items once the inspection reveals an issue and the customer agrees then certainly a labor fee is warranted, however, no fee was added to put air in my tire, or top up fluids. I had the opportunity to speak my mind and voice my concern immediately to the persons who should be available to customers and the matter was dealt with to my satisfaction. As a result I rated the service as very good and appreciated the opportunity to be heard.

Jorge Russo

Not a good experience. I felt like the salesman didn't want to show me the used cars they had. If all of them are the same way, I would recommend the place ever.

Barry Snider

Awesome customer service. Very friendly and willing to work with you to find an appropriate solution to support your vehicle needs.

Lorraine Byron

Dylan kept me informed of repairs and times. So easy and shuttle picked me up so I could get my car. Best service and care!

Norma Nayler

Our dome lights and front passenger lights somehow by accident got hit and we could not find the switch to turn them off. With help from the front receptionist to another person coming over and found out our problem so we only had to say, how much we felt like idiots for not finding the switch after an hour or so of searching. Anyway glad to have the problem solved before we left the truck.

Claire Léger

We had very good service with our salesman Marc Frenette .Very professional kind with always a smile.Very good at all the explaining of the truck.

Andrew Muir

I pulled in around 9:05 and was done at 9:35. I was pleased with the speedy service. However, when I left, my low washer fluid warning came on. I always thought fluid top-ups were part of a service, just like adjusting tire pressures, etc Not a big deal but the little things count too.

Kim Turnbull

Adam is an amazing customer service person. Thanks for the great service. Sue & Richard are a great team, Scott is lucky to have such great staff!

Dave Smith

Great service.Been going there for years.

Adam Gagnon

Went to get a used car had my truck apraissed. Sales associate made mistake on mileage so because of that I lost the chance to get a car. So now I don't have the car i wanted and also have a hit on my credit. So will not be going back.

Carol Fahey

Do not buy anything second hand - we bought a 1997 Citation trailer from them last year - salesperson said everything worked and it was in good shape to his knowledge. When it came to inspect it - it was full of mold, ants and termites costing over $3500.00 in repairs. When we called them about it, they would not do anything to help us out. Buyers beware and don't take your business to them. Don't know how they sleep at night....

Wayne James

Always a great place to do business . I have been a customer for 36 continuous years .Peter Davies is a very reputable representative. Also Dave Percy is always accomodating .