Reviews of Genesis Mississauga (Car Concessionaire)

Ricardo Basnayake

Okay experience

Suhaib Aldada

Nice cars

Rajesh Arra

Nice technology used in the car and. Design is also good

Huma naz

Best place to shop plus excellent shopping experience and best deals

Spam Catchington

Walked in, barely got acknowledged. Said hi to the smug old guy, he barely uttered hello and didn't even look at me. You're not selling Bentleys, dude. Lame experience.

Salman Baig

Firstly, get a Genesis if you're the market for a luxury yet sporty vehicle! It will not disappoint! My experience purchasing a 2022 Genesis G70 was nothing short of pleasant. All this was made possible by none other than Asshar. The initial interaction down to the delivery was smooth as ever! I have no doubt that the post service will also be as good.

Karn Nijjar

They DO NOT sanitize their vehicles in the showroom after someone else has touched or sat inside them! There is an ongoing pandemic...

Harinder Thind

Beautiful showroom. There is a gentlemen that works here, I believe he is the store manager, who is very knowledgeable and a pleasure to deal with. You can see he is passionate about cars and it really comes through when he talks about the Genesis brand. Good experience.

Sudharshan Nandakumar

We went to buy our first SUV Genesis GV80 3.5T Prestige. My sales person was Mr.Zach, He was very accommodating when he explained about the vehicle. All the information was explained regarding the sales process. Actually you can buy a car without even going to showroom. Everything is done online. The lease/finance document arrived along with the vehicle and all the process was completed within 45 mins. Zach is available on phone and can request for a second demo if required. Which is great as the second demo happens in our place and no need to even go to the showroom. Overall a fantastic experience. P.S - There was a bit of delay in delivery but that is understandable it was common with all the car manufacturers all over the world. I will update this review after my first service experience. I am sure its going to be exciting as well.

Ry Rob

Beautiful showroom, very impressive cars, extremely polite and helpful staff!!!!

Sabrina White

Nice cars

A D

Nice showroom, polite staffs. And it all go down hill from there. Scheduled a test drive, and confirmed via email without any notification they stood me up and wasted my time, did not even bother to send an apology email or advise of cancellation of appointment. Send email to the same staff and manager to inquired NO REPLY FROM ANYONE! WHAT A WAY TO TREAT POTENTIAL CUSTOMER!

Mike H

I'm glad to see other car brands showcase their line ups inside malls other than Tesla.

Prabhat Kumar Shrivastava

Good service

Kamala M.R.

Good

Harry Ho

I contacted Genesis over a month ago about a racist outburst at this location a month a ago. I own a Hyundai, and love the brand and it's siblings, but some sales staff at this location have zero professionalism. This is what I sent to Genesis with no direct response so I decided to blast this on social media due to a lack of response. This incident occurred Oct 23rd, 2018. "I just walked out after one staff said to another jokingly, "Why did you just spend 30 minutes talking to those Fresh Prince guys." After two black men, still in the show room walked over to look at some of your vehicles. I don't care if he's quoting another coworker, if he said it jokingly or if he knew those two men. It's 2018 and I could hear it over 15 feet away inside a show room." These were two excited, enthusiastic men, who genuinely were looking at buying one of these cars. update: after contacting Genesis immediately after this situation, It's Jan12th, 2019 and still no response about this. They did say they would have someone contact me in October.

Karan Pallan

Good

Michael Hou

Fantastic delivery service and excellent services from Ashhar ????????????

Sanjeev Supayia

I visited Genesis Mississauga on Saturday afternoon in snowing weather. There was enough sales staff. Only one sales girl attending all. One sales girl and man keep dancing and Boutique Manager chatting with them. Suddenly Boutique Manager came to me and asked me please leave the store because we have sales meeting here. I left the store in one second.I could not even argue with him, because his acting and face impression was too funny. Good luck Hyundai of Mississauga and Genesis. Edit-You explained 30 minutes sitting story at the lounge.You should also write in that 30 minutes your sales staff were just dancing. Your one of sales girl wrote a FAKE review on my business. That does mean to me a unprofessional sales staff at Genesis of Mississauga. Extremely poor customer service, not professional and would not recommend!

Anmol Dhalla

Got my first car from Genesis Mississauga. Michael was a great help from the get go, will definitely come back.

Nilesh Bhatt

Cars are just sexy.

G.F. 1

Beautiful car, GV80, with an overall bad customer service experience. The sale process was swift and good, but after sales service sucks. We were offered a trade in value for our 2 Mercedes Benz E300 cars, which we traded for 2 GV80S, but lesser amount cheques were made and instead of sending us the cheques we were asked to come to the square one site to pick up the cheques. 3 months and no one has an answer. The vehicles were delivered to us , but after we were kept waiting for hours, on a rainy day, driven to our place and not on the fancy flatbeds as are being done to some other customers. This is plain discrimination or utter management failure. I wonder how many times this mississauga dealership gets customers who buy not one but two GV80S on the same day. Mr. Nav Bhatia you should look into this kind of issues at your level. In the end I would say we regret our decision to walk away from MERCEDES.

ABDUL RAHMAN

????

Prabhjyot Singh

Just got my G70 today, there was a wait time due to the pandemic but Ashhar Malik guided us from beginning till the delivery and I'm sure the after sales would be great as well. I had reservations about the Tasman Blue exterior but Ashhar gave us the confidence to go with it and it turned out excellent.

faiza sharif

superb..go n check

Carmine Montemarano

From day 1 everyone at Genesis Mississauga made me feel like a friend/family. Would definitely recommend them to all my family and friends.

Mike C

Great

Headley Hamilton

Just purchased a G70 from Asher. It took a while to complete the purchase due to my travel schedule and few other unforeseen circumstances. Ashar and team were patient and didn’t make feel pressured or rushed to finalize the purchase. Ashar and Fares were very honest and advised me upon picking up the car that there was a recall on the vehicle and asked me to wait to pick up the vehicle vs. Taken the vehicle and then returning to address the recall. This buying experience was much different then your normal car purchase there was no real pressure to buy. The showroom and free espresso are impeccable I highly recommend buying from Ashar and team. The car is amazing and can’t wait to experience all of it what she has offer. Shout out goes to Ashar for making it happen.

Rosana Lo

great display of their models

Qudsia Zia

Great

Carlos Correia

Excellent attention, amazing cars!!!

George Howie

G90 a winner

Sandip M

Very well nice display of 4 different models, G70 with 2.2 l and G70 with 3.3 Litre engine, G80 and G90

Robert Faithfull

Sweet Vehicles

Le Baheeg

Ashar and Fares were exceptionally welcoming, addressed all questions I had and helped me in selecting and purchasing a car that matched what I wanted from speed and luxury which was the G70. They also have great prices for used vehicles! Would recommend this place to anyone interested in purchasing a Genesis car!

A Singh

We purchased our GV80 from Genesis Mississauga. It was a pleasure dealing with Ashhar Malik. We are very pleased with the buying experience and customer service. Thank you Ashaar for making it a great experience.

Stephen G. Woo

Not only great product. The sales manager Chris is friendly and give great information.

Omar Hamilton

Love the geniss series

Hosam Alhalabi

(Translated) Good for cars (Original) جيده لامور السيارات

Taha Rizvi

Ashhar Malik was great to work with. Created a seamless experience from start to delivery. Highly recommend this dealership and Ashhar himself. No complaints.

Huzaifa Muhammad

I like cars, SQ1 pls put a Lambo, Porsche, or McLaren dealership too! Or a kawasaki, yamaha, or ducati dealership!

Dinesh Sikand

Great elegant cars on display in showroom

An Luu

Showroom looked clean and nicely organized. I went on a Monday afternoon so there were more staff than shoppers, but none actually helped or greeted me. I was looking for a potential replacements for my car and wanted to compare the G70. I could only check out the interior but nothing else. It's definitely a very different experience than walking into a car dealership. I'd say it's more like the car displays in the middle of malls.

George

Beautiful showroom, staff too busy to attend to potential customers, while noone else is in the store.

Morphia32

If you are in the market for an entry-level premium 4-door sedan, this is a brand worth considering. This is a good location to gather information, if the staff are willing to chat with you. Of course, there are many Youtube videos detailing the experience of owning one of these vehicles.

Warren Hooper

Very intetesting display of Genesis vehicles. Somewhat a copy of a Tesla store.

Nawaz Ahmed

I was interested in the new GV80 but wanted to see the G70 first for build quality. The first test drive went well, but I then learned that I lived too far away(Kitchener) to have a GV80 test-drive without a deposit entered. I’ve decided against the GV80 as I’m concerned there will be more complications with ownership of the vehicle.

Rochy Irivarren

(Translated) Visiting (Original) Visitando

Installation Plus

Beware of Mississauga Genesis. This is not a dealership. It is only a store front. If you have any issues or require service you will be sent to Mississauga HYUNDAI. There will be NO Genesis experience here. You will be put on the bottom of the list with no special consideration The GV70 is a great car and the sales team was good until the car was delivered. Now they are ignoring our calls and we must deal with the totally inept service team at the Hyundai dealership We will be calling Genesis Canada to see if we can switch our service provider to an established Genesis dealer if there are any

Gobind

The looks of the car is cool. It feels like just buy it now.

Mian Mohsin Ali

Poor customer service, worst experience buying car ever. Just FYI please check your lease or finance agreement before taking the delivery because the chances are your payment will increase drastically and all you will get systems error. On top when you want to get your car serviced they don't have the parts to change oil. So amazing car but terrible and worst dealership. Better to buy from some other dealership.

Akhtar Rana

Cars look great. Genesis trying to branch out from Kia

Ahmad Khan

Wonderful cars.

Ash Khan

Apparently you have to make an appointment just to check out the interior of the vehicles if you come by after 5pm. I fail to understand the logic of this policy. If you're going to open up a showroom inside a mall, you should make the vehicles easy to check out by potential buyers. This goes against the image Genesis is trying to project. Very disappointed.

Amin Ramin

Ashhar from Genesis mississauga assisted us to find the perfect car for us. He was helpful, attentive and enthusiastic in helping us, and we couldn't be happier with the car we received from Genesis mississauga Thanks again Ashhar!

Jan-Marie Morgan

Lucas was our Sales expert and we could not be happier with our new GV70! He was professional and made us feel important. He was easily reachable throughout the whole process ! Thank you so much !

Abdullah Ali Khan

Good service

Jahanzaib Khan

There was no one there to talk to so I can trade in my car for a genesis. No staff available just the model cars

Jimmy Singh

poor customer service. they only care about there deposit after tht you need to keep on chasing them.

Bryan Hauser

Friendly staff

Brian Nguyen

Rizwan was professional, courteous and knowledgable about the g70 and g80 platforms. I came into the showroom unexpectedly since it was convienent at that time of doing other errands. His demeanor is calm, patient and understanding as I was not ready to buy today but gathering more information. Knowing this, he still took out the time to treat me as if I was serious in buying. He has really been a great ambassador for the brand and I will seek him out if I decide to go ahead with a Genesis.

Chris Hayes

Beautiful cars but was looking for Tesla

Saqib Jaweed Syed

The employees are very customer oriented and answered all my questions.

Paul Carr

The car is so beautiful high class.

Andre Campbell

Hyundai has definitely surprised me with their Genesis line. The cars definitely don't share the same DNA. I've yet to take one of them for a test drive but the design is surprising. I've never been a Hyundai fan but the Genesis line has got my attention.

santhosh shet

Car price is not on display..

Rayons Random thoughts Podcast

Great place to look at cars and dream you had the money to buy them.

Kevin Holbeche

1 star. Very poor service.

Lily Hua

I bought Genesis in 2018. I'm now 2 years in dealing with this dealership. If possible I suggest you go else where to buy the car as the service is tied to the dealership of you purchase for Genesis. The car purchase process took a while and wasn't the greatest experience, but we like the car. I still like the car but the service is dysfunctional. Not sure if it is just a staffing issue or not. First, good luck reaching anyone who will take your call. I called 5 times today and has not yet reached anyone. I had service booked today and they needed to come and pick up the car. It's now 3PM and no one has called which means I doubt anyone is coming. So you can't trust your appointment will be honored. This has happened multiple times. . In the past I maneuver this lack consistency by dropping the car off, but now that I work from home it is no longer feasible. Even if you drop the car off the service may or may not be done when it said which happens but no one calls you. My other car is VW and I always get my call answered or call returned within 2 hours. Anyways if you are expecting a flawless service experience, this dealership is not the place for you. I can't even complain since I can't get hold of anyone.

Jamie DesLauriers

Buying a car today can be a bit of a challenge especially with supply chain issues and the lack of used vehicles to choose from not to mention covid. The staff at Genesis Mississauga were exceptional when helping me find the right car for me. Naush Adil and Ashhar Malik along with their Sales manager Fares Elbeik answered all of my questions and all of my concerns. They made the buying process a stress-free event and never pressured me into making a decision that wasn't right for me. After several visits I traded in my old car for a G70 sport edition. Thank you for all the hard work and making me feel like a valued customer. Much appreciated!

Adnan Taha

Purchased a G70 from Mike Capistrano at the Mississauga dealership. Mike was phenomenal, very real, patient, and friendly. If you bother to read a dealership review before going to the dealership; don't waste your time and just ask for Mike. He is by far the best salesperson I have ever dealt with in my life.

PAUL P

I think...this place needs some leadership! I am going to guess there’s a vacuum of leadership to guide what could be a very good experience in buying a great car! My experience was good and the salesperson handled the purchase with care and at times honest assessments! I wouldn’t recommend it to a novice car buyer... Do your homework and you should have a positive experience! This could be a “Super Dealer”!

Patrick Macra

Purchased my 2020 G70 3.3t Prestige through Zach. A++++ all around!! I was treated professionally, all questions were answered to full detail, and received the best customer service I have ever experienced in all my car purchases. Everything I ask for was taken care of, and I even got a little something something upon pick up of the car. Speaking of which, on the day of the delivery, the car was waiting for me, ready to go, full tank of gas and all extras installed. I would 100% recommend anyone to purchase their Genesis through this dealership. Even after 3 weeks of ownership, I can still contact Zach with any questions and get an immediate answer. Thank you Genesis Mississauga for the amazing and positive experience.

Mrs. J. Madden-Nadeau

We recently purchased a G70 from Genesis Mississauga. All staff that we dealt with were professional and passionate about their work. Ashhar was wonderful to work with, and made our car-buying experience second to none. Would definitely recommend.

TRACY K.

Just walked by this place, but very stylish vehicles you give more then a second glance to.

Ali Bhutto

A very pleasant showroom located at a convenient location at Square one. I want to say thank you to Terry Bu for his outstanding professionalism and knowledge and guiding us through buying a Genesis. Yesterday we took delivery of our G70 and we couldn't be more happy with the whole delivery process, truly professional. The whole staff at Genesis Mississauga were very helpful in answering any questions we had. I would highly recommend this location if you're looking to purchase a G70 and make sure you meet Terry to help you! Thank you once again Terry and Genesis Mississauga.

Kirk Mendes

Pretty cool

siddhant nirula

I just recently purchased a G70. My experience throughout was exceptional. Fares/Zach were both absolutely professional and patient. Mind you, I took a month to purchase the vehicle, but both of them ensured all my questions were answered, they provided me various options and also stuck with me through the process to ensure that I was able to purchase a car that I have always wanted. So guys, thouroughly appreciate it. Zach, you were calm and went the extra mile throughout. Appreciate it tons! Fares, thank you for providing the options that you gave to make this possible!

Terry

Nice cars

Jerwyn Villapando

Stylish and luxurius showroom! Very nice

Shauna k

From start to end the experience was top class. Ashhar, my sales rep was absolutely incredible! He went above and beyond to ensure I got the right vehicle for me. I visited over 15 different car companies and Genesis was by far the best. I would recommend anyone looking to definitely check them out!

Anil Cheeran

Very good service!

Silvi E

Beautiful showroom inside square one with great staff and amazing cars with state of the art technology. A little weird shopping for a car at a mall, but I guess it's the way of the future

Gordon Ng

Interesting store. No one approached me for service. Walked in walked out.

Michael Smith

Expensive Hyundai

천재우스

BEST DEALER EVER IN MY LIFE, ASHHAR, was so kind and friendly. I was able to contact him very well. He knows well about the car itself AND the service system too. Also got an special gift from him. He really deserves it and looking forward to order more cars through him. Thank you so much Ashhar!!!!!!

shrisowdhaman selvaraj

Ok

Alex Sam

Most unfriendly sales people, if you could call her that. The lady just sat down and chatted on the phone the whole time. No greeting, no effort, no sale. Terrible.

Chad Valliant

Hahahaha. What a joke. Sales staff have little knowledge on the product and every car looks exactly the same.

Rick Grossman

Having been a long-time Mercedes-Benz driver for over 30 years, I can safely say that my experience at this dealership was A-1. I enjoyed the courtesy and professionalism. Took delivery of my 2021 GV80 a couple of days ago, and am most impressed not only with the product but the whole process at Genesis Mississauga.

World Peace

While it took 2 weeks to purchase the car? Not sure why? The salesperson handled the transaction with professionalism and attentive detail! There were a number of issues...but were addressed and taken care of. I would recommend having your guard up and suspicions up! Ontario needs a Lemon Law like California has! It would keep not just manufactures in check! But it would clean up a lot of crooks lurking in the automotive selling business! Beware of reviews that use too many “great” wonderful or amazing? There is no such thing when buying a car! Especially from a used car lot! At least when you buy a car (used or new) from a dealer you may pay a bit more but they have more to lose! Buying a car in Ontario (unless it’s new) is or can be a horrible experience not to mention scam? When buying a used car...unless it’s a low KM demo from a dealer? Have it inspected! You’ll thank yourself later for it! Beware of low mileage cars? Too easy to roll back mileage nowadays! This dealer wanted to charge me an extra $1000 ($3400) for an extended warranty even when Genesis was telling me that warranty was available for $1000 less! ($2400). If it doesn’t feel right? It isn’t! Dealers... no matter how many basketball games they attend? In the end have to make money to pay for not only their businesses but the season tickets at the Raptors? In the end...if a dealer doesn’t do right by their customers...they will have to spend more in advertising to get new customers? When they could make more from reciprocal business and happy customers! Genesis should follow Apple’s example and create their own closed loop sales and service centres? It won’t take but a few bad apples to spoil their goals? I think Genesis is doing something Lexus and infinity haven’t been able to do? Being different sometimes is better! Great cars by the way! From someone that has driven BMW’s and AUDI’s (cars better leased than purchased). All his life!

Palash Thakur

Got my new GV70...great service and support from Ashhar through the process. thank you

Jin Lee

Dealt with this team year after year for the last four years and I'm now on my third car from Genesis Mississauga. Obviously the cars are amazing and value for smiles per mile is off the charts. Fares and Naush ensure that all my questions and concerns are addressed with the utmost professionalism, and the attentiveness and the no-bs experience makes every visit a pleasure. Highly recommend speaking with the team if you're in the market for a luxury performance vehicle as the lineup has grown considerably since my first G70.

Bob Stone

Stood in here for about 10 minutes with another adult. Wasn’t acknowledged. Definitely will not be purchasing from this location and wouldn’t recommend it to anyone looking to get in a Genesis. Other people came and were acknowledged. Talk about discrimination.

Linda Ljucovic

My neighbour purchased 2 luxury cars from here and when delivering, their truck crushed the backboard of our basketball net. My boys rely on this during this weird year. We have a small business and were forced to shut down for 3 months this year so we didn't need another expense. We are still waiting for someone to address this. Someone? Are you planning to follow through? Disappointing....the store manager down't seem to think this is a priority.

Asjad Zaidi

Just got our car delivered today. The overall purchasing experience was incredibly easy and convenient. We went to check out the models at the showroom and were welcomed by extremely helpful and friendly staff. Upon making our decision we were helped out by a salesperson and had a convenient test drive at our home. Asher was amazing, he helped us throughout till delivery, and helped us configure and understand the features of the car.

Sunny

Honestly speaking, I have no interest in Hyundai as a brand but after checking the store out as the cars do look decent, I was told the cars were locked and just for show. They have changed that now, however, during my original visit if you are going to try and sell a new car and even new company to me... At least let me sit in it and try it out before you try and pitch what you know. Maybe show me the interior of the vehicle and give me some price points and key features rather than asking me if I'm serious to buy the car or not. If I was a mystery shopper you would've failed.

Darien Savitsky

Really nice experience in this store. I wasn’t looking for a vehicle but just browsing and the workers made me feel comfortable and at home in the store. Excellent service and Excellent store!

Alex Smith

There is a tall fellow who works there who goes above and beyond showcasing the vehicles in the store. He was very patient and thorough, answering all of my questions. I was even offered a coffee when it came down to discussing finances. Shame he didn't have a business card, I would have ensured to follow up with him when its the right time to buy. If you want to get an idea of what Genesis is about, check out this location

Ally T

The showroom is attractive and the staff provided great customer service. Will be back for a test drive.

Dhiman Mitra

Yeah I know they show fancy cars, but can't afford them. Might as well look at the Porsche display couple of stores down.

Stephan van Heerden

Why is there a car showroom in a mall? 4 cars on display, but not really inviting.

Tom Thatcher

Great staff, helpful and knowledgeable!

Amir Shehzad

Seems like good luxury deal for the price. Very nice presentation

Azeem Sheikh

My experience started on the right track after a good conversation with Chris (store manager). Spent 20 minutes on the phone to setup an in person test drive. Thought of giving Hyundai an opportunity as the new cars look great. Unfortunately no one called or showed up at agreed upon appointment. Called to complain about it and the staff had no remorse and suggested they will investigate. Shameful! wasted my time. Looks like reading previous reviews it's a new normal for these unprofessional people.

David Johnson

So dissapointing for a brand that wants to compete with other high end automotive manufacturers. The after sale experience has been a horrible from sales to service. I had purchased a demo 2017 G90 in February 2021 it had snow tires on and was assured that the car came with summer tires that were in storage. When it came time to get them installed they could not be found. It took three weeks of calling and texting two or three times a week. Feris the Sales manager ignored many of my calls and and did not return calls when promised. I tried calling the Mississauga hyundai service manager to call me twice and was promised a call back which didn't happen. I also sent an email the the second in command didn't want to bother Bav didn't even get a response. Finally was advised by Feris they would provide new tires which they did after three week's. I called to get my oil changed recently and book a car none were available for nearly three weeks. I decided to go to the Mississauga Hyundai dealership instead, waited around for a while noticed my car was parked no call or text it was ready. The tires were to be rotated and I asked the service advisor if they had he said yes they were not. The advisor did apologize for this and they will look into this with the technician and asked if I wanted a call from the service manager which I said yes, do you think I got that call no. Sorry to say my experience has been disappointing and frustrating. This is the second Genises I had purchased and didn't have this issue the first time. I don't think I will buy a third time based in my after sale service. n

Aaron MacMurray

What a great experience! From day one to the day I took delivery of my GV70 Ashhar was extremely professional and attentive to my needs. If you are looking for honest and comfortable service this is the place to buy your car. Ashhar went the extra mile and sold my Audi so I could have positive equity to put towards my Genesis. Everything was smooth and simple...just the way it should be!

Mansoor Malik

Great concept and helpful staff.

L Kay

Bright clean and beautiful

Mishia Jivraj

Walked by just as store was closing and asked if I could still take a look, they let me take my time to look around and employee explained the vehicle to me in full - didn’t rush through details even though we were there past closing. Great experience with staff and the store all around!

Harjot Gaba

Amazing store, professional & savvy staff, very well kept for a new-store.

Evan Nadeau

Ashhar and Faras were very helpful with the purchase of our family’s g70. They handled the sale very professionally and very fairly. We would definitely recommend this dealership and brand to anyone in the market.

Sonika K Rataul

Absolutely love my 2022 Genesis G70 ❤ Their customer service is beyond perfect and Ashher Malik is the best representative to deal with when purchasing a Genesis, helped me with each and everything. So blessed ????

Russell Osborne

best luxury car boutique in Canada

Boz Meg

Classy cars...

Abdul basit

Luxury Car, But I hate to Watch Car Boutiques in shopping Malls but Exotic cars like lambo would be nice... I guess they must be waiting for their dealership to be built somewhere.

SUNIL RAKKAR

Very good

Tyson Galdes

Great experience and my sales rep Zach was amazing through the entire process. Very professional, available when needed and ensured all my concerns where looked after! Would definitely recommend.

Taeho Yu

I had the pleasure of working with Satveer to purchase my G70 and from the first phone call to delivery, the service was nothing short of exceptional. Satveer went out of his way to ensure I was taken care of and patiently answered every question I had. He assisted me on his off days to accommodate my schedule and was never more than a text away to lend a hand. Buying a Genesis with Satveer truly felt like I was creating a relationship, not just a transaction. I'd recommend asking for Satveer to anyone looking to purchase a car from Genesis, as he was a major factor in the flawless experience I've had with the brand. The car itself is amazing: looks great, feels great and drives great. Really nothing else to say as I'd be repeating myself. Only odd point I'd like to mention was that Satveer drove a Sonata demo. Think it'd make more sense for him to have a Genesis, since that's the car his helping guests purchase. Overall, amazing experience and I know I'll be looking for Satveer again when I want to make another purchase in the future.

Jad Sayed

Easiest and most enjoyable car experience, dealt with Wesley all the way through and he made everything easy no matter the time of day.

Akaashi Khan

Came in on a Sunday and there was a girl sitting there. I wanted to get to know the car and I am looking to purchase within a month or so. The girl told me that no one is available because its a Sunday and the cars are all locked. She did not have keys either, since she is only there to look after the store. The girl went back to her TV show on the laptop as multiple customers walked away with disgust. Genesis is doing a great job with this new method of car sales but a few bad apples are ruining it for them. I don't write reviews often but hopefully this will help the store improve.

Carolyn Cole

We leased a Genesis G80 last week. Wesley is the best car sales person we have ever dealt with. He is definitely customer focussed and we would rate him as “over the top”. He has provided all the information we need re the attributes of the car and has patiently reviewed how to use and access the electronics. Wes is personable, reliable and responsible. He booked an appointment and followed up the day of to ensure we would still be available. We highly recommend Wesley as a contact to ask for if you are dealing with Genesis Mississauga.

Josan Sp (Foodie on wheels)

My experience was not good at the genesis missisauga and the only reason is that we feel that we were judged on our appearance and were not taken seriously. The cars were good and we loved the g70 but the only thing which took us back was that firstly we were not welcomed by any of the salesperson as they were busy on their phones and secondly we have to ask for every specific detail. At the end, I went back to my hyundai dealer and purchased palisade luxury trim and the customer service was way more better than genesis. Would give a second try in future to see if there us something better we may experience at genesis or no.

Pawel Noga

Ok

Jeff Margolis

Absolutely the worst experience leasing a vehicle. I had a lot of reluctance about making the switch from Audi to a brand that doesn’t really have a dealer network to speak of. But, they were very slick at Genesis Mississauga and leased me a GV80 that I was excited to get. Ashhar Malik was the Sales Rep and he managed the delivery of the vehicle to our home. And that’s strange because it was winter and you’d think he might have noticed that the washer fluid wasn’t working. At all. I got delivery of the vehicle last night and, today, while out on the highway, tried to clean the windshield and… nothing. No washer fluid. That’s pretty dangerous. Not “inconvenient” as they tried to later excuse it - dangerous. I was able to exit the highway, pull over and get to a gas station. I checked the reservoir, it wasn’t full but it wasn’t empty. I topped it up. Still not working. No power to the washer fluid. This is a brand new vehicle. They absolutely did not PDI this vehicle before delivering it to me. I don’t know what to say about this dealership except I feel completely misled about their attention to detail and basic safety. You should go literally anywhere else. These people are negligent. Update January 23rd: despite the fact that I was driving on the 403 with a completely obscured windshield and had to do an emergency exit all because the dealership didn’t ensure the fuses were replaced in the car before delivering it - they’ve done nothing to fix this mess. Nothing at all. No call from a Manager, not a single attempt to make this right. I’ve left messages, spoken to the service department - no one is taking responsibility for this. They wouldn’t even send a courtesy vehicle. The “white glove service” they tout? Nonsense. This would never happen with the German brands, heads would roll. I wouldn’t trust this dealership to deliver your vehicle ready for you to drive. Even the rear lift gate wasn’t operating properly. Dangerous. Negligent. Incompetent.

Catherine Margarit

Great job

Ishan O

We had a great experience at Genesis Mississauga. Ashhar was very helpful, attentive, and patient. We did not feel pressured nor rushed to make a decision. Recommend you buy a car through him!!

Allan Carr

Perfect experience, appreciated the no hassle sales and kudos to Michael Capistrano...highly recommend.

Jerry Ludhar

Best sales person to deal with is Naush. Very organised and helpful. Helped me with my first car. Cheers to genesis.

Sahilpreet Singh

Npt professional atall, just bought my gv80 hope someone teach them how to deal with customer

Abegail Smith

I love this store.

derek rocchetti

Just purchased Genesis GV70 sport plus, Ashhar sales rep was awesome in dealing with the purchase from trade in to finding the right car for me. Anyone looking to purchase a genesis please do so and see Ashhar, you definitely won’t be disappointed with the service he provides and he is in constant communication at all times with his customers. Overall great, quick experience. 10/10

Amir Tabriznia

Poor customer service, very unprofessional.

Paramvir Dhami

My boy Ashhar is an absolute stud of an individual. Beyond his overall knowledge base of the vehicles he’s selling, he’s one of the most genuine individuals I’ve had the pleasure of interacting with. Always kept me informed, and went above and beyond his way to ensure I was having the best possible experience when purchasing my vehicle. He even threw in a complimentary bottle of wine, which was awesome! I honestly couldn’t recommend Ashhar enough, amazing experience and I love my new GV80

Riya Aggarwal

Ashhar was very professional and informative. I recommend you buy your car through him.

Annie Tran

I planned to buy the gv80 and asked for test drive and check the car out but their selling service team are very unprofessional. 1st time I went there and put my information down , they didn't call or contact till a month later or more I can't remember. Then they finally called but the date wasn't working for one of the rep so he sent me to another one but this one is even worst . It seem like they don't care about my business or think I can't afford it lol. So bye bye genesis , going back to my Mercedes for upgrade then. Goodluck!

Peter Zeppieri

Nice cars to bad no one from Genesis was around, to answer questions.

Erin Godfrey - Burnhamthorpe PS (1156)

Our experience manager Ashhar Malik made leasing our GV80 a pleasant experience and relaxing. His knowledge and professionalism were top rated. Very are extremely satisfied with our vehicle and felt like VIP's through the entire process.

Nick Nikolakakis

Mississauga Genesis was a first rate dealership and extremely professional. The team led by Fares El-Beik was courteous, helpful and very customer oriented. He was very knowledgeable and always provided honest and thoughtful responses. I would highly recommend this dealership.

Paul Wylie

Requested info on the G70 3 days ago. Was told someone would call back right away. Nothing but the sound of crickets.

Tyler Osborne

From the time I walked in to the time I left, I had nothing but a positive experience at Mississauga Genesis. The boutique itself is very clean and spacious, and boasted a modern style that felt different from other dealerships. The staff was very knowledgeable and friendly, while my personal Experience Manager made sure my visit was enjoyable and productive. It seemed as though the staff took pride in their work and really strived to make sure all of the guests felt welcome and at ease. I will be recommending Mississauga Genesis to all of my friends and family for the great service and its location!

Rose Chan

My husband and I booked an appointment to test drive the GV80 back in March 2021. Ashhar, the sales agent, brought over the car for us to test drive and we took turns driving for over an hour while Ashhar explained the different features with us. Unfortunately the car was just too big for us but we were very interested in the Genesis brand and Ashhar introduced us to the GV70. He kept in contact with us throughout the months and gave us a call right away when the GV70 3.5 came out. We went for the test drive but the car seemed a little too powerful and we wanted to try the GV70 2.5 first before deciding. This meant another month of waiting but Ashhar did not give us ANY pressure at all! We finally got to try the GV70 2.5 and loved it immediately. We had a few back and forth regarding the options and colour we wanted but again, Ashhar accommodated us and NEVER giving us any pressure. Eventually, Ashhar called us to the dealership one day to show us a GV70 and we quickly acquired it. During this pandemic, everything is in a shortage which makes the purchase more difficult in the process. However, Genesis worked professionally and ensure the whole process work smoothly. I am grateful for their hard work to make my purchase come true. Good car and good sales service.

K B

Great looking showroom and fantastic service. Will be recommending this location!

Roman F.

Dont know where to even start with it. I own one of the 2016 G80 models, called in for upgrade and to get price appraisal because I wanted to get out of the existing nightmare with service and switch to lease. Its been 6 month since they took my details and never got back to me, even after numerous attempts to reach out to them. If you are new to this brand, don't go by the looks of it, it is beautiful on the outside, but disgusting when it comes to customer treatment and vehicle maintenance. I don't know any other luxury brand that leaves greasy finger print s all over interior after service, or damages the car while in services and then acts like it was done by the customer. Warranty repairs is a totally different story, they dont have parts for these cars and take forever to repair anything, but, only if you finally get them to fix it. for most of the time they just say - its normal. my car got faulty propeller shaft, and its 3rd year now, since they cant fix it. I changed 4 dealerships, all same treatment. Beware!!! all they want is your money. and that statement about relationship on their page is nonsense. AVOID AT ALL COSTS!!!

Yang P

Came here to check out the Genesis, pretty good car. Spoke with Sales manager nice guy, GV80 will be my go to. Thanks man for the service!

Matthew Cho

The staff here at the Square One location is awesome. However this review will focus on the cars. I recently got the G70 3.3T Sport model after much research and test driving. I test drove the BMW 440 Xdrive which was the only car available closest to the 340 and the Mercedes Benz C43 AMG. The BMW was quite a bit of a letdown especially at the price which the 340 will start around 80K. The C43 on the other hand was a complete opposite of the BMW. I loved the sound and the aggressive shifting. The C43 I test drove would've ran me 81K tax in. Much better than the BMW in my opinion but when it came to the G70 I found it to be squared right in the middle of the two. Can be loud and harder at shifting but at times can also be quiet and smooth shifting. I feel that the G70 is able to really bring the best of both worlds of sportiness and luxury in one very competitively priced car. It does not end there as while I've also researched the G70 as well, not one reviewer mentions the Genesis Connected app that is available for phones and tablets that allow you to monitor the vehicle's systems, start, A/C and heat, and even where the vehicle is parked and many more options. So at a starting price of the 3.3T Sport at 58K, it is very hard to go wrong here and I suggest any new car buyers looking in the compact sport and luxury sedan market, please do yourself a favour and test drive the G70. The helpful yet awesome staff can help you with any questions and help you book a test drive.

Nicole Burt

Beautiful cars, staff are very friendly and knowledgeable!

graeme higgins

Great work

Woo Hyun Lee

One of the best indoor showcase rooms I've been to. Overseas, this is very common. In the future, I am excited to see the progress of this Genesis store.

Eric Vaz

Very friendly and suprising price. I expected over the top pricing. But it's not. The sales person Ryan was very helpful. Answered all questions. Cars look really nice inside. Update: appreciate the reply. It was for sure a pleasant surprise. :)

any one

I received the most proffesional service from the conceirge as he showed me around the dealership. He carefully explained things and I can’t believe how big and open the place it ..A1 service from everyone ..very team oriented!!

E K

Great place to have in a mall! However, staff were not engaging at all

Sarah Obeng

Good

Savitha Sampathkumar

Naush Adil , he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. Thank you very much Naush- From Suresh and Savitha

JW Mavor

I just took delivery of my 2022 Genesis G70 Sport AWD. What a car ! Ashhar Malik was so helpful in my car buying process. He is friendly, responsive and very knowledgeable about luxury cars. It was a pleasure dealing with him and I’m happy to recommend him.

K Bennett

Cars are amazing

Trisha Jordan

I visited this showroom with my husband in the past, and unfortunately it's an experience that I will never forget. Upon entering the showroom, neither my husband or I were acknowledged by the sales personnel. Soon after we entered, the sales lady turned off the lights and proceeded to pull down the "gate" to the store without giving my husband or I any notice as to what she was doing. While being in shock at what was happening, my husband and I had to quickly leave the store. The sales lady still didn't acknowledge us, or apologize to us. I'd like to think that her actions had nothing to do with my husband and I being Black or looking young. Regardless, it was an extremely disappointing situation. It seems like others have had other similar experiences. I'm hopeful that by now, there's been some changes regarding the staff in this store.

camilo erazo

Good

Lenore Duquette

Experience Manager was excellent. Good source of information and assistance. Great car

Khadijah Quraishi

Got my 2021 g70 today. I was helped by Naush Adil through the whole process, very accommodating, helpful and great customer service. I needed the car delivered asap and he made sure the car was ready for delivery under 2 weeks. The car is amazing and the experience was 10/10.

Alvin Chok

No customer service.

Dino V

Needed to purchase a new car, was admiring the new generation genesis G70 and I went into square one when they brought them in. What can I say, the car is stunning. I was greeted at the front desk and directed to Ashhar Malik. He was exceptional to work with! He sat us down, went over all the features, every option, the engine differences, the financing, everything. Over 2 hours. No pressure no nothing, just the facts. I must say I love that genesis has removed the haggling and negotiations outta the sales. It was a pleasure for once to just purchase a car and not stress if I’m getting a “deal” or not. Highly recommend the car and this dealership and staff. When I picked up the car Ashhar even had a big bow on the car which was a nice personal touch.

sunil shahapurkar

Lovely

Jack Ernesto

It ????

David Jansen

I had the distinct pleasure of buying a Genesis G 70 from Mississauga Genesis. I highly recommend Satveer Sidhu, he helped me through the purchase procedure very professionally. I felt he was always looking out for my best interests, I never felt pressured. Before picking up the car, Satveer arranged for winter tires to be installed, but I was unable to take the summer tires with me. You are not going to believe this but today Satveer drove down to London with my summer tires, from Mississauga. That is a four hour round trip. This is service above and beyond. Thanks Satveer and Mississauga Genesis.

Janet

Below is a copy of an email I sent to the VP Operations at Mississauga. A week later after have been promised an owners manual, I still don't have it. If you are thinking about purchasing a vehicle from Mississauga Genesis don't expect any level of service ≈====≈======== Mr Dukhilall, I took delivery of my 2021 Genesis G70 from your Square One location on May 14, 2021. I must say the delivery experience can only be classed as underwhelming. I purchased a demo with 5500 km. My concerns are as follows: 1. Only one fob was available for the car. The sales person, Mike Capistrano, assured me they would find the other fob and I could pick it up. I live 2 hours north so we agreed it would be sent by courier. The fob never was located. Today, June 11, I took the car to Mississauga Hyundai for service. They had a fob and programmed it for my vehicle 2. The car had a manual for a 2020 Genesis, not a 2021. While I was in for service I was given the multi-media manual in both English and French, however I don't have a manual for the rest of the vehicle. I have no idea how a number of the functions in the vehicle work. I spoke with Mike Capistrano and he said I could stop by the Square One location and pick one up. Unfortunately by the time I reached him, I was half way home. He knew I didn't have the manual, so why wasn't it ready when I took the car for service. Apparently it is to be sent by Purolator, I'm not holding my breath! 3. When putting my plates on the new vehicle no one had the appropriate screwdriver. Fortunately my husband had come prepared so my plates could be changed 4. The windshield washer fluid dispenser was empty and the alert kept chiming as soon as I started the car for the first time. 5. It took 12 days to be able to use Genesis Connected Services as the car wasn't transferred over to my name. The Connected Services Rep told me the vehicle was registered to someone else, so perhaps it wasn't really a demo, maybe just a used car! I was also told that Genesis Connected Service was similar to OnStar in that they provide turn by turn directions if the address isn't found on your Nav. That is not true, I tried and was told the service is not available. I was also told I had 6 months of free satellite radio, I guess say anything to make a sale! 6. The morning after getting my car I was altered to service the car within the month. My question is, why wasn't this done prior to delivery? 7. Mike was very busy as he was delivering the car. He gave me the fob and said you can figure out the buttons. Still don't know why the memory seats are not saving the settings and since I don't have a manual I have no clue I did communicate my displeasure to Feris El Beik and he said the Connect Services app should be available for my use in a few days. I did end up calling an 800 number and after about 45 minutes, the car was transferred to my name and the app became functional. After having owned a Lexus, an Infiniti, a Jaguar, a Mercedes I must say Genesis does not live up to the reputation of being a luxury brand. Hopefully by highlighting these issues you will be able to fix your processes so as not to disappoint your next client.

barbara kolodziejczyk

We have just bought the car from them and Mike Capistrano went beyond and above to make us happy. He took care of everything and at the end even delivered the car with paper work to our house. Awesome experience, very professional, highly recommend the place and the cars.

Pavly Khair

I recently leased a vehicle with Genesis Mississauga. Ashhar Malik is an exceptional experience manager, that was courteous, efficient, and professional throughout the entire process. I highly recommend you consider Genesis if you're in the market for a new and/or used vehicle.

Ian Nadeau

Everyone at this dealership was very helpful with the purchase of our g70. All staff were very polite and professional. Ashhar and Fares were very reasonable and took our ideas into consideration. I would definitely recommend this to anyone who is in the market for a new car

Yuedong Liu

Great service. Ashharis attentive and thoughtful, and my husband and are very happy to get the new car.

Asif Khan

Their cars are really beautiful. They designs are elegant and smart. Their cars have cool features.

Luis Maharaj

I had the wonderful pleasure of speaking with the store manager Fares. He provided over the top details about Genesis. Our phone conversation gave me the experience of an in person convo.

Bo Do

Don't know much about the dealership (covid and all) but Satveer - the person we dealt with - very friendly, profesional and knowledgeable.

Jonathan D'silva

Walked in there and both staff members didn’t say hi and walked right past me. I asked a question and got a simple response - no customer service no respect. I’ll stick to real luxury cars - their service is amazing

Mark Bartolome

The concierge staff (Chris and Terry B) at Genesis Mississauga Sq1 are very courteous, knowledgeable and professional. When I first visited this boutique store, I met Chris who was readily available to explain the Genesis brand to the customers including the features of the cars, mainly the G70 (the vehicle that first caught my attention) in great detail. You can tell he is very passionate about the Genesis brand he is representing by his overall demeanour and enthusiasm. I fell in love with the 2019 G70 the moment I first laid my eyes on it thinking "This would be my dream car one day." As a first vehicle buyer, I wanted to do more research and reviewed other luxury options before finalizing my decision. I went back to this boutique store a few times and decided to book a test drive with Terry B., who was also friendly and patient with me as he reviewed different trims and features of the G70 without being pushy and made sure I was comfortable during my meeting with him. Once I decided to make my deposit online to purchase the G70, Terry B. was resourceful and walked me through the buying process, providing me with his expert opinion of which features I will need for my car that will surely meet my needs. Terry B. was a great sales manager to deal with as he consistently exhibited great communication skills and responded to my email inquiries on time. For instance, when I decided to add the window tints last minute on the same week of the delivery of my vehicle, he was able to get the job done. He was very accommodating of my schedule and provided me options of when I wanted my car to be delivered based on my convenience as a customer. In general, I am very pleased with Genesis Motors Canada and the first class service their staff provided. I am very fortunate to have my new 2019 G70 as my first car which has become my daily driver to work. In fact, I drove this bad boy to Niagara region on the second day. I am extremely satisfied with the performance and luxurious interior and exterior appearance of the car. My G70 sports luxury sedan constantly receives many compliments and stares from my friends, co-workers and strangers on the street and gas stations. I have recommended this brand and boutique store to my friends and coworkers. Keep up the excellent work, Chris and Terry! :) Cheers, Mark B.

dina belerique

Great place very good service hily recommend.

adnan tausif

Ashar and faris are one of the best people in this industry. I bought a g70 sport. Ashar was extremely friendly and helpful throughout the process of getting a new car.

Nessa

Like the great customer service they provided to all customers

andy pang

Nice

Christine Griffith

Lovely

Gautam

Enjoyed a smooth ride, right from booking my GV80 to the amazing delivery experience. The joy of owning a Genesis was multiplied by the level of attention, friendly responsiveness, and accessibility demonstrated by my experience manager - Naush. He did a detailed walk-thru of the car while booking and upon delivery so I knew each feature of my car. I was always aware of what was happening, and what to expect as he kept me informed at all stages in this journey. He also did commendable situation recovery on more than a couple of instances, to make sure my ride is as smooth as it should be, and that all time commitments are met or exceeded! Thank you Naush!! You can be sure that if someone is in the market for a luxury car, I'll definitely recommend Genesis, Genesis Mississauga, and you!! Cheers mate.

Mike Weldemichael

A very Busy place but exceptionally organized and stunning Automobiles . The staff are very diligent and helpful. It is really a place to visit and have explicit knowledge about your dream car. I would also like ti give props to the young lad at the Front desk Rian who is very welcoming and genuine.

Apurv Patre

Woh!

Paul Zarnett

Very pleased with the buying experience at Genesis Mississauga, and specially working with Ashhar Malik. Ashhar was very accommodating and knowledgeable, I would highly recommend him and the Genesis brand to anyone looking for a luxury car/SUV.

Colin Robertson

I leased a new 2020 Genesis G70 in October. I was very impressed with the entire Genesis experience, From their detailed online services to the no haggle pricing. Chris the Boutique manager was very knowledgeable and took the time to walk me through the vehicle in detail despite it being a busy Saturday and even though my 12 year old daughter was with me at the time. Once I decided to move forward I was introduced to Wesley my Genesis experience Representative. Wesley was an excellent advocate and ambassador for the Genesis brand both during the test drive and when my G70 was delivered to my home address. I love the car and it’s well worth the extra money for the 3.3 litre engine. I’m excited to see the GV80. Thanks to Wesley and Genesis Mississauga for the best ever new car buying experience. Thank you

Rodney R

Professional and great service! Sales Manager was great! - Faris I believe was his name, he answered all my questions

Robert Frodyma

The process of purchasing my new vehicle at Genesis Mississauga was an efficient, open and honest process. Both Ashhar Malik and Fares El-Beik were a pleasure to deal with and I would highly recommend them.

Heli H

We just had the best experience with this dealership last week. Mike Capistrano was the most trustworthy salesman we have ever had. We did not feel pressured, nor rushed. He gave us the best advice as if he were on our side. He made sure we get the best deal. I have always been wary of car salesman, often with good reason, but Mike helped us to redefine the stereotype!

Jamie Bras

Ashhar and his team were awesome, they got me into my spectacular new GV80 quickly and as easily as I could've wanted. Sorry it took me so long to discover Genesis Mississauga!!!

Mohamed Hemdan

Great store to know about the car..it was my first time to know about the car and I enjoyed it

David J

The young man who is quick to help anyone is a desperate need for this dealership. Sales staff here are rude, pompous and feel they are better than the customer. I sat and listened while one sales staff argued with a customer. I’ve contacted by phone and email and have had 0 response. I walked in and I believe his name was Mike was a joy to deal with, treated me with respect and was very helpful. I would’ve bought a car as I was looking at trading in my Mercedes, however the sales person I had was horrible. No people skills whatsoever. I went elsewhere. No luxury at all.

Harsh Kumar

Hyundai has come long way cars are looking just fantastic. Staff allows you to sit inside cars too very nice

Indrasen Kanaujia

Wow amazing place.

Alison Ropp

Nice models!

kamal imran

Nice genesis store v nice cars