Reviews of Roussel Toyota (Car Concessionaire)

Neil Taylor

As a former employee of Toyota Canada(not this dealership), I realize how important website management is in today's digital world. As modern consumers and now due to Covid-19, online shopping and research is more important than it's ever been. As someone who is looking to make a lateral move with his vehicle and is in the market for something else that's very specific, I am forced to search all Toyota dealerships within New Brunswick and beyond. Most dealership sites are relatively easy to navigate and find what you're looking for. Roussel's Toyota website is by far the worst. The amount of pop-ups, lack of photos and lack of price on 98% of the inventory makes Roussel Toyota simply look bad, or lazy at best. Maybe a person should not judge a dealership based on their website and instead on their in-person experience. I think that is a valid point and I wouldn't argue against it. However, it makes me wonder that if Roussel Toyota cannot manage a simple website and update the information on it, then what else can't they do correctly or effectively? I felt it was unfair of me to give 1/5 stars based on the fact that I have no visited in person or have no direct experience with any employee, but the contact I have had(website) was a very poor experience, so I'll submit a 2/5 stars. I've managed dealership websites and inventory before, it's not hard but it is monotonous. Maybe due to Covid-19 they are understaffed and I understand that, but it's a job that requires no direct contact with people and shouldn't really be effected IMO. If Roussel Toyota does not have a dedicated staff member to fill this role, it's my recommendation that they consider filling this role to avoid frustrations on the digital consumers end like myself. If they had what I was looking for with an available price and photos, I would 100% drive the 2 hours there to view and probably purchase the vehicle. As a former employee of Toyota and life long Toyota purchaser, I only wish the best for the brand and the dealerships. This review is meant to be constructive, not destructive.

chantal saulnier

(Translated) Very good service and (Original) Très bon service et

Stephen O'Connor

Fantastic performance on all levels with a top quality product

Pierre Chiasson

(Translated) Good service (Original) Bon service

D Brown

I had a major repair done here recently, head gasket on my Tundra. They treated me quite well I felt. They gave me a break on the labor and parts. The job was done well and on time. All staff I dealt with, Conner in service and the master technician where very professional and courteous. Would recommend any time.

Mary Joy Sahara

They replaced our power steering pump for a reasonable price. They also worked us in as quickly as possible. Good honest people.

Joan Hatchard

I recently moved here from Ontario. I own 2 Toyota’s. Had to get brakes looked at on one and the N.B safety inspection, and on the other it needed a part, which I requested “genuine “Toyota part, and again, a safety on that one as well. My car did not pass inspection due to this part I needed. No worries, part would be in in a few days. Not......., problem getting the part. Roussel Toyota went above and beyond making sure I would have either my car fixed or a rental available to me ( needed a rental as my mom could not get in and out of the truck)...long story. Anyway, I have NEVER had such excellent service as I had with Russell Toyota. The staff that i dealt with were amazing. I cannot believe a car dealership still offers this type of exemplary service. WTG team Roussel Toyota.

Peter Frenette

Awesome selection of vehicles, friendly staff way above any other dealership, best prices in New Brunswick ????

ImAllOutOfGum

Always a great experience!

Ray Pete

Got one vehicle there 6 months ago. The sales lady was knowledgeable and worked to get what we truly needed for a vehicle . We did have an issue with the vehicle down the line , but one phone call and a visit the next day fix that up nicely. Considering going there for the next car.

Yolande Rousselle

(Translated) Good services (Original) Bon services

Lloyd Harquail

Just in for my annual Rust Check. My vehicle was taken in the shop shortly after my scheduled appointment and checkout went smoothly. Friendly service.

Doris Leblanc

(Translated) Excellent (Original) Excellents

William Ferguson

(Translated) Thanks to Nick Breau and his team for excellent service (Original) Merci à Nick Breau et son équipe pour excellent service

harold lanteigne

Good service

Trevor Fillmore

We bought our last new Toyota from them and glad we did they treat you like a costumer should be treated and the service team is great i get phone calls from letting me know that my oil needs changed on mvi is due. The Toyota we bought before this one was bought at i different dealer wont name them but completely different experience im glad we went to Roussel if they keep treating us this way they got a costumer for life.

PARZIVAL _

Can i work here?

Serge Paulin

(Translated) Excellent service (Original) Excellent service

Paul Larocque

(Translated) Good customer service (Original) Bon service à la clientèle

Gilles Charest

1st class dealership for doing business and service.

Nick Breau

Great sales and service team. Very friendly and professional.

Matt Richard (matt038)

We've purchased 5 vehicles from Roussel Toyota and we will continue to go there. The staff is friendly, the service is exceptional and they work hard to keep their clients happy. I highly recommend Roussel Toyota if you're in the market for a Toyota vehicle.

Sandra robichaud

I was in Miramichi for the weekend and made an appointment in advance for an oil change. Price was great, they checked over my car and my tires needed air so they adjusted them to the correct PSI, that was very much appreciated. Service was great, staff very nice and friendly. Although I live over two hours away, since I go to Miramichi once a month, I’m quite certain I’ll be bringing my car to them again for service.

Colin MacGregor

If your not French your a waste of there time

Rene Ferron

Great service and friendly staff!

Robert Blanchard

Good staff and good deals !!

Thomas Hackett

Great experience, got the price I wanted with no nonsense fees or up sells. Staff was very friendly and respect as well.

Martine Lelievre

Bought my car there they were nice and friendly and didn't give me a hard time like the moncton dealership did

Alexander Colquhoun

Contacted Roussel Toyota to let them know what I was looking for. Debi contacted me to let me know they had what I wanted in my price range. She said the car would be ready to be seen in a couple days and she would contact me. She said the car would be ready on a monday and when I wasn't contacted on monday I texted her to ask about it and she said it would be ready any minute. No contact until Thursday when I inquired again and she said the car wasn't satisfactory but she was getting another similar one and to wait. Then no contact until I messaged her. I eventually gave up and realized she must be lying about having a vehicle for me and she never contacted me again. She was always very pleasant on the phone and through text, but not sure why she kept stringing me along. I'd have to say it was an annoying experience!

Paul

Excellent customer service

Norma Linscott

Good service dept. They keep customers informed.

Dean Kerr

Went in to discuss lease verse purchase .. spoke with a sales rep Debi Tozer .. explanation was very well explained in easy to understand terms .. wonderful service

Tania Comeau

(Translated) The best experience of all my years before !!!! I strongly suggest Roussel Toyota from Miramichi !!!! Vernon Ferguson and Matt Cormier so attentive, patient and able to answer all your questions and so devoted to finding you the vehicle you want of your choice and not their Choice !!! An excellent welcome from all the staff, we feel at home. Well done to all of you, you did a great job !!! 10/10 I am really satisfied with my Toyota Rav 4 Xle !!!! (Original) La plus belle expérience de toute mes années auparavant !!!! Je vous suggère fortement Roussel Toyota de Miramichi !!!! Vernon Ferguson et Matt Cormier tellement à l 'écoute, patient et sait répondre à toute vos questions et tellement dévoué à vous trouver le véhicule que vous voulez de votre choix et non leur Choix !!! Une excellente belle accueil de toute le personnel, on se sent chez nous . Bravo à vous tous, vous faite du beau travail !!! 10/10 Je suis vraiment satisfaite de mon Toyota Rav 4 Xle !!!!

Tanya-denis Vienneau

Great service...even better sales people...Terry Burns is the best

Michel Ouan

Amazing service! Always reliable and trustworthy, takes great care of the customers just like they do to their cars! Would definitely recommend to anyone who wants a great car and perfect after sell care!

Vanessa Bouchard

Loved it great staff perfect service vernon was my sales person and i recommend him to anyone roussel toyota is the best

Darlene Arseneault

Serve was good however no plastic was put on my vehicle seat by the technician. I was told they do it, but they didn't.

Renaud Jones

(Translated) 2 nd for me I like well (Original) 2 ième pour moi jaime bien

john creelman

These guys are a piece of work worst experience I have ever had with a dealership.gave a down deposit on a Saturday told me it was mine so I sold my vehicle on Sunday took the day off work on Monday to go pick it up and waiting for there phone call all morning to tell me when I could go get it .....had to call to see what was going on just for them to tell me they sold it and there is nothing they can do about it ............!@#$ YOU!!!!!!!

Danny Gaudet

So and so

David Mcgraw

great friendly staff!

Helen Donovan

great car great service thanks terry

Carole St-coeur

(Translated) Very good service (Original) Très bon service

sb

Purchased a 2 year old certified 160 point vehicle from this dealer. When I brought vehicle home I noticed a puddle of oil on the ground under the engine area. I brought it back to the dealer to get the repairs done. They informed me it was a 3 day job tearing half the motor apart to repair. I suggested I was not interested in paying top dollar for this vehicle to have the engine taken apart. They didn't want to take vehicle back. I then contacted the previous owner of this vehicle. He knew about the oil leak and had notified the general manager when he traded in since it was still under warranty. At the end repairs were performed and I had to keep the vehicle. The dealership personnel didn't even seem to feel responsible for their oversight and dishonesty.

Jerry Cunningham

I had a very disappointing experience with the dealership. I traded my 2019 Tundra for a 2021 Tundra. I was told that the new truck had everything the old truck had 'and then some'. As it turns out there is no built in GPS system in the new vehicle. It relies on your cellular phone and your data plan. As a resolution I was offered $100 in gas cards, take my old truck back or they would supply me with a Garmin GPS system. It is not the fact that my new truck doesn't have a GPS built in. It is that I was mislead and then basically given no viable options to solve the problem. LOST CUSTOMER. Honesty goes a long way with me.

MarkRobi1

Awesome staff !! So friendly purchased a new Rav4 ! Best decision by far !!

Greg Colpitts

Great place for sales and service.they DON'T try to push you.

Denis Doiron

(Translated) Oil change yesterday my asphalt course full of oil (Original) Changement de huile hier ma cours d asphalte plein de huile

M Kretzschmar

Hands-down the best purchase experience I've ever had! The car (used) had a small fault that wasn't noticed during inspection by myself or the dealership. Gordon from sales reacted immediately when I informed him about it. He and the team worked with me to completely resolve the issue even though I was unable to bring the car directly to them due to distance. Constant communication throughout made me feel that I was really important to them. They went above and beyond to make it a great experience and 100% stood behind the vehicle they were selling. Amazing customer service!