Reviews of Tom Smith Chevrolet Buick GMC (Car Concessionaire)

Peter Smith

Went above and beyond expectations, got me driving exactly what I wanted. Awesome staff, very enjoyable conversations and customer care. Welcoming and informative, I couldn’t have asked for any better.

Brandon Ireland

I recently purchased a 2022 Sierra 1500 Elevation Limited. The truck is great but the wait I had to go through was very annoying. My bill of sale said delivery would be on the 16th. Found out on the 17th when I paid for it that the truck is still being transported and should be in by a few days. A few days later it arrived but then I had to wait 72 hours for detailing and the shop to add attachments. I would not have minded the wait, it's the fact I was lied to about initial delivery and strung along for several days that ticked me off. When I asked if I could have some free gas or some other sort of freebie I was told there was nothing they could do. They told me I had two free oil changes, I asked if I could switch them to free gas instead. Same response, nothing they could do. So again I'm fine with the truck, I love it. But I hope they enjoyed my $75,000 because they will never see another penny from me. I won't even be using my free oil changes, I'd rather pay for them elsewhere.

heather campbell

Excellent excellent service, from start to finish Tim found me exactly the truck I wanted at a better price then my budget highly recommend love our new truck THANKS!

Michael Lewis

Excellent costumer service and nice staff Highly recommend buying from here

Roy M

Great service desk and maintenance staff. Will recommend to anyone who is looking to get there car serviced.

Serge Cadieux

Just purchased a 2016 Sierra from Tom Smith with Patrick's help. He replied to my inquiry immediately, was not pushy and was very thorough in explaining everything about he vehicle. After noticing that Android auto was not activated, Patrick told me to come back and they would fix it (the media centre needed a software upgrade which the service dept didn't seem to be aware of). Upon returning for the upgrade, the tech ran into an issue which he couldn't resolve, but Patrick promised to pick up my vehicle at a later date (which he did from 30 minutes away and left a loaner) and their specialist upgraded the media centre. Thanks Patrick.

Paul Griffin

Great dealer. Nice customer service and sales staff

Wayne Campbell

Great service. Recently brought our truck back to have the wheel nuts torque checked after a tire rotation. It was just after techs had gone home so the service manager came out and made sure everything was good himself.

C.Ruth Upton

Very good service.

Yvonne Bottineau

No comment at this time

Malek Chaar

Thanks Mike...

M.P. Pearce

Ken always gives superb service. He is polite, efficient, helpful, and knowledgeable. I use Tom Smith service centre because of Ken.

Lynn Murray

Fast and friendly service that was performed on time, correctly.

Samantha Clark

Excellent sales experience with Martin on the recent purchase of my Tahoe. I had been to the dealership a few months prior also looking in to purchasing a Tahoe but ended up keeping my vehicle a few months longer. Martin was absolutely lovely to deal with the first time when I informed them that I wasn’t ready to make a purchase and very understanding which is not typical of most car dealerships. The second time around the service was just as friendly, the purchase of my new vehicle was completely stress free and I was introduced to the management team who were all equally as pleasant. Thank you Tom Smith Chevrolet Team for the positive experience.

Giselle Robitaille

I had an excellent experience with Tom Smith. I bought my first vehicle and our family truck at Tom Smith. Friendly service for sure! Thank you!

Charles Smith

It was the best service I had in a long time.

Megan Elizabeth

Tracy was a pleasure to work with and still is. Even after driving away in my new vehicle, she stays in contact and checks in. She answers all my questions and has been super helpful in every way. I would highly recommend her and this dealership for your next car. I don’t even live in midland but the prices couldn’t be beat so it was worth the trip.

Robson & Debbie Grant

Ben and Alexis are the dynamic duo! They have it dialed in. Fast and friendly service, highly recommended for your next vehicle purchase. Let them know that Robson & Debbie Grant sent you and you will get great service and a great deal! Best Chevy Dealer in Ontario!!!

Judy LaBrash

Very friendly and helpful staff.

John Barnes

They repaired my car and also cleaned it inside and outside, I wasn't expecting that. Well done guy's.

Richard Rowe

I just purchased a 2014 Chevrolet Cruze and had an excellent experience. The Sales representative Jeff Hamilton was a pleasure to deal with and it was handled with an exceptional level of service. The pricing of the vehicle was very good and he took the time to go over all aspects of the new car. As my old car was going to my spouse, the service department fit me in to make sure that it was in excellent condition. I highly recommend that anyone looking to buy a new vehicle take a good look at Tom Smith first.

Woodsy gaming

Nope would never go there again.

sharlet Josin

Best services ever.....very responsible. Service advisor Kyla is very professional, knowledgeable and helpful. I will surely recommend and come back.

Chris Delorenzi

Went in for a simple recall on my vehicle. The service advisor I dealt with was friendly, courteous, and went above and beyond my expectations. Always happy to bring my car to Tom Smith’s Midland

Janet Dunsmore

Very accommodating when I had to leave our truck their to have car play fixed. Gave me a vehicle for the day. Great service and wonderful employees.

Faye and Lionel Trew

My latest visit to Tom Smith Chevrolet Buick GMC service department was for repair of a recall situation on our 2014 Chevrolet Trax.Darren looked after me excellently,as usual.Any service situations which I have are always looked after promptly and courteously.

Piper Merritt

Thanks to all at Tom Smith Chev for helping me throught the order process to the final delivery of my 2021 Camaro SS. Nick, Mike (and Adam) were awesome to work with. Covid and the semiconductor issue slowed the process down but thw guys at Tom Smith looked after me. What an amazing FUN car !! Thanks guys!! (: Piper

David Calvert

The Tom Smith Service Team are exemplary. They took a nagging noise and spent 2 days finding and curing the issue( defective shock absorber) and I went away noise free and a happy camper. Great work Team Smith!

Forrest Pengra

Great experience. Tracy (Farnell), our sales rep, was incredibly accommodating and helpful, as was the rest of her team. Thanks!!!

Chris HL

Great staff and helpful

Adam O'Connor

Great staff!

Cindy Stieger

Tom Smith Chevrolet gave me excellent service from the time I contacted them to selecting my car and driving it home! All staff were very helpful. Patrick listened to my preferences and gave me excellent selections to choose from. I am very happy with my new car and all of the great features!

Tim Rodger

Tracey was a great help. Told her what I was looking for and the amount that I could afford. She found my brand new trax that I can afford monthly payments. She was a huge help. Recommend anyone to see her. Thanks to Erica for the awesome job with the finances

Alan Heighway

Friendly staff and great service! We were camping up north for the weekend, when we went to go somewhere on Sunday my truck wouldn't start. Monday I had it towed to Tom Smith Chev (about an hour and forty five minutes away from where we were on our way home) and they were able to start working in it as soon as it arrived. They diagnosed and started fixing the problem right away. By the time we arrived (in our friends car) it was almost done and we were on our way 20 minutes later. Thank you for squeezing us in!

br ford

Very helpful! Excellent customer service!

Nate Lacroix

Very helpful and attentive staff. Any questions I had were answered quickly and effectively.

wendy allen

Great experience

Kimberley L. Bonham

Best service and selection

Richard Blackmore

Looking for my brother and they were helpful and informative

John Kiolbasa

G.M.C.

Alison B

I had an excellent experience when purchasing my used Buick Verano. Siobhan as well as everyone else I dealt with were professional, friendly and knowledgeable. It has been a long time since I owned anything but a "beater" car and driving my new Verano is an everyday treat. Thank you !

David Tuerk

Very happy with the service I received from Mitch and Alexis at Tom Smith Chevrolet, they brought in a new Colorado from another dealer for me and made the buying process very easy. I've been ignored in the past by other dealerships likely due to my age but they took me seriously here, I'll be back to buy from them again when the time comes!

Mat LeBrun

Patrick was EXCELLENT!! I wasn't an easy customer to deal with as I had very specific wants and needs from a vehicle. Patrick was very understanding and patient and took the time to look at other dealers to find exactly what I wanted and have it shipped to his dealership. The owner was also very professional and was concerned about my needs during the whole sale. It was nice to meet him in person and not just have him be a silent owner. This was my second time buying from this dealer, I would recommend them and I'd return for a third time for sure!

Erik Crighton

Fixed my door up pretty good after it was hit.

John Day

Order parts and had them the next day great Service

Ken Fournier

Bought a car here, the staff was super friendly and reasonable.

Pauline Morton

Great vehicles are great prices

Josin Kozhukkottayil

Very nice people to deal with. Staffs are very approachable and really know what they are doing . Tim Whitehead is knowledgeable and helpful.

Patricia Creary

Fast and Efficient

Davis Carroll

Couldn't be more thrilled with the 6-month flip program! I'll certainly be a life time fan and have been happy to refer some friends of mine to the program as well! Thanks to the team at Tom Smith!

Debbie O'Hara

Staff here is always friendly and helpful. I trust my chevy dealer with all my automotive problems and am never dissapointed.

Jenny Pearson

Bad start, but redeemed themselves in the Parts and Service area. Thank you Ivan, good job.

Larry Garnett

First oil change and a couple recalls fixed.... went smooth as silk.... great service department.... only issue is the price for replacement key and fob is over $400 bucks....

David Shaw

Tim Pollock was great

Ryan Tyerman

Just bought a car yaaaa

Katelyn Lajoie

We had an excellent experience with everyone at the dealership. We had been looking for a new truck for a while and saw how difficult it had been to find one without having to wait another 6+ months. Jennifer was wonderful at helping us get our vehicle held before it even arrived so that we could secure the truck we had been searching for. Once it arrived, everything went nice and smooth with the purchase process. She was excellent at keeping us up to date from the moment it arrived up until the day we were able to take it home. Thank you again to everyone at the dealership!

Ruth Jones

Michael in the service department is wonderful. He goes out of his way to keep me informed on my vehicle. Michael is the true meaning of customer service.

Katie Longhurst

I was looking for a used vehicle, Jennifer was very helpful from the first email interaction. I didn’t end up purchasing a vehicle through her but she did continue to send me emails about the available vehicles that were similar to my requests. I truly appreciate her continuing efforts during my hunt. Great customer service!

Ron Radewych

As always, my Service Experiences with Tom Smith Dealership are consistently positive, most enjoyable, value-filled, and performed in a timely & quality manner

J P

Went to Tom Smith certified GM dealer hoping to avoid PROBLEMS...Be cautious here, they sell damage cover up vehicles and will not stand behind what they sell. Only care how much money they can make on a sale.

J Williams

Brought my car in for servicing and warranty work. Narrowed down the issue with the Service Tech and gave him my extended warranty info. Followed up later that week to see where things were and told that he was too busy to check into it. Left it for another few weeks and called back only to hear that he "lost the information." Frustrated, I went elsewhere.

Janet Dorion

I buy my vehicles from Tom Smith's. Larry is very friendly and efficient and treats everyone with respect. The experience is great from start to finish; the price is always fair. I never feel pressured to buy, which makes the experience that much more pleasurable. Absolutely love my van!

Nancy Beteau

The dealership is excellent and the service is great.

Lenny Miller

Service service service amazing service!!!!

Sandra Milley

Excellent customer service and much less expensive than the Barrie Chevy dealerships. I felt like I mattered as a customer whereas the Barrie locations made me feel like I had to jump through hoops. Even though it's an extra 20 minute drive for me it is now the Chevy dealership for me.

Michael Sylvester

Tom Smith's Chevrolet. EXCELLENT customer service. Very friendly and attentive to their clients.Treated with the utmost respect. Very comfortable. Perfect experience. I highly recommend Tom Smith Chevrolet for your new automotive needs.Thank you Tom Smith's Chevrolet. From Michael Sylvester & Mike's Pizza Parlor.

Nancy Spiker

We love our latest purchase and the service is always excellent!

Bob Easter

Very positive experience in dealing with the maintenance group

Mary Chalk

Hubby and I just upgraded from our 2019 gmc sierra limited edition elevation to a 2022 gmc sierra x31 off road elevation. We couldn't be happier with the purchase/trade and the sales person we dealt with .....look for Ben Jacklin , you won't be disappointed!

Keith Ball

My friend has had just a horrible experience with GM and Tom Smith. First the new car under warranty needed major engine work after 8,000kms. Yes, it's under warranty but the car hasn't been fixed for two weeks and at least another two weeks before parts arrive. Dealer offered a low end loaner, not appropriate for my friend's needs. Don't know why anyone would ever buy a GM ) product anyway. GMs quality has been horrible for years and continues to decline.

satish chand

They have a great reputation and always heard good things about them. Based on my experience as well, I would highly recommend them.

Jonathon Crawford

Good place to go

Mark Burton

Excellent selection of GM/Chev trucks at Tom Smith and a great experience in dealing with Rob J. specifically, while looking for a new Silverado. Will be back - thank you!

Melanie Tremblay

Excellent customer service! A dealership that goes above and beyond to help you find your perfect ride!!

Robert Sullivan

Perfect experience with Kyla Milne last week with servicing my GMC under warranty. Shop foreman was awesome and immediately test drove it to confirm it needed a wheel bearing. John the shuttle from VH was top notch. Thanks for your professionalism.

Sandy Harrington

Tom Smith Chevrolet is the best dealership in the country they are very considerate of there patrons I have had only great experiences dealing with them. All staff are polite and friendly, they always listen to my concerns and take them seriously! A big THANK YOU to all staff at Tom Smith!

Craig Groux

Best customer service around! Great sales staff, ask for Patrick.

Blair Ackles

Got oil change, tire rotation and software update on air bags. Took a little longer than expected, but I was not in a hurry anyway. Always have had friendly staff at the service counter

Shane Downer

Very poor service, was treated rudely from owner on down . trusted this dealership with my business but in the end i was very dissapointed

Klaus Seewald

Great service today, thank you!!

Gord/Polly Valiquette

Quick friendly service!

Ashley Roberts

Great dealership! Would recommend!

Ian McDonald

Everyone went above and beyond to ensure everything went smoothly. I received top dollar for my trade in and got a great deal.

Jurgen Kreisel

Staff is friendly and courteous.

Matthew Gilbert

Wonderful sales staff would buy again

Jeff Dicks

Went to have an oil change, 2 reverse bulbs replaced, 6 screws($14.00 each) for the air box and an engine flush and received a $406.00 bill! Was charged $60.00 in labor to have 2 bulbs replaced ( labor was more than the parts), $60.00 in labor for the screws to be replaced and $60.00 in labor for an engine flush for a total of $180.00 in labor! My first and last time having my car serviced there. Happy and friendly staff but ridiculous labor rates.

Bob Lelder

Great service, the repair was less than the estimate. See Michael at the service dept. He will look after you !!

Barb Sandy

Fix my caddy

allan ellery

Not overly impressed, staff is great but I have had my vehicle in for regular maintenance and am not overly ompressed , wind noises, windshield problems , soeaker problems

Randy Mercier

Excellent sales man Rob

Brenda Anderson

Great service.

Trade Windz

Excellent service!

Don Copping

During Nov. 2015 we purchased a 2010 Traverse LTZ. This is a higher mileage than perhaps we would normally have looked at but the test drive convinced us this was a well maintained vehicle and certainly had all the features we wanted. The sales and ultimately servicing we received prior to and after delivery was an excellent experience and we recommend anyone looking for new or used vehicle to seriously consider this well run dealership.

Stephen Madill

great experience

Matthew Bragg

They were great. Very accommodating.

Terry Desroches

Everyone I delt with was super nice and really helpful!

Jules Vallee

Always a pleasure to deal with the staff at Tom Smith's

Matt Jones

Bought my truck here and would recommend it to anyone great employees and service. Thanks.

Karen Dawe

Always a pleasant experience dealing with Tom Smith. Greeted each time with a smiling face behind the counter.

Chris Brown

I purchased a 2018 Chevy Silverado 2500 LTZ from Tom Smith and my overall experience was great. Jennifer Parsons was an outstanding salesperson. She was friendly and extremely thorough throughout the purchasing experience. Her attention to detail was very helpful and put me at ease throughout the buying process. I secured the truck with a down payment and worked out a deal prior to seeing the truck so I was a bit nervous about the whole thing. There were some minor issues when I went to the dealer to pick it up but they rectified everything satisfactorily. Their detailing department took care of some minor scuffs in the clear coat with no trouble at all and the truck looks great. Alexis in finance made this the easiest vehicle purchase I have ever made. Nobody ever tried to push anything on me and they were honest and up front about everything. Not to mention, they had the best price on the truck I bought by a large margin. Everyone I dealt with was honest, friendly and very professional. I would recommend Tom Smith In a second to anyone looking for a GM vehicle. I could’ve gone to many dealerships close to home but I’m glad I drove 1.5 hrs to Tom Smith.

Lee Romanovich

Excellent sales rep no pressure great experience very pleased

William Lewis

Good service and on time !

P Smith

Friendly staff, every one was happy and all were willing to help in the service department.

Alex Kormendi

Excellent customer service from Patrick and Erica, we love our new Tahoe. Highly recommended!!

Garry Stevens

Prompt courteous service

Rustam Rafikov

I booked my appt thinking I'd have to fight dealer recommended "maintenance". They didn't push anything my way. Something some other dealers have to learn to do. Would come back again.

Kerry Purser

Always great reasonably priced

Marc Leroux

Friendly and helpful, everything you need from a small town dealership.

rick roffey

Freindly staff. Good honest advice.

Raymond White

Good service and knowledgeable staff.

Melanie Coates

I want to thank Tracy Farnell so much for a great experience in purchasing my new vehicle. It was so pleasant to have a female salesperson who was not condescending and extremely knowledgeable about what I needed. Everything went very smoothly. She followed up to make sure everything was good. I love my new ride. ????

James Fletcher

Great people great service

Kelly Lacroix

They were able to find underlying problems that another local dealership missed. Which probably would have damaged the vehicle. Plus they're prompt in getting back to you in a timely manner.