Reviews of Midland Honda (Car Concessionaire)

Natalie Hull

Awesome experience!! I was originally looking for a car where I currently live down in Windsor but the one I wanted was sold out. I was told finding one would be finding a unicorn, but I called my sister who lives up north to go see if any dealerships had one left. Lucky me, Midland Honda did! My sister got me some information then shortly after, I spoke with Josh. He was a delight to deal with and I'm glad he got the be the salesman of my first car! Josh answered all my questions and they delivered the car right to my door! Driving down through the crazy snow we just got and the never ending construction on the hwy. I was so greatful for such a wonderful experience. I Would also like to give Chris, the finical advisor a shout out for being so wonderful!!

Denise McIntaggart

Midland Honda had a great selection on new and pre-owned vehicles to chose from when we were looking for our next family sedan. Sales team were patient and welcoming. They took great care in entertaining my toddler while I shopped and met with financing. They showed me various features to make sure I was getting the best for my money. Claudette has no problem with me test driving multiple vehicles to make sure I chose the right one. We are very pleased with the condition and warranty of our pre-owned vehicle, and we felt well taken care of in the process.

Tim Squires

Midland Honda, and in particular Nick & Jon were excellent to deal with. I felt appreciated as a customer and respected when it came time to make my first purchase at this dealership. The entire process was transparent and in the end I got the vehicle I wanted and a fair value on my trade-in for the price I was aiming for. I would wholeheartedly recommend buying from Midland Honda!

Jillian Forbes

Thanks to the prompt and professional service by Amy Lea I have been matched up with the right vehicle for my needs and wants right now. Her knowledge and understanding of a customers needs and wants were found to be very valuable asset in my purchase of my new to me vehicle . I thank the quick service of all staff to be able to be in my vehicle in the time frame needed. Looking forward to future purchases with this dealership. Happy customer

Kelsey Hinkel

Staff is friendly but the service can take way longer than expected. Don't plan on having other things to do during the day if you need a simple oil change. Quality of work on the car seems to be good.

Jinder

Midland Honda is unlike any other dealership I have encountered. Professional staff that is very knowledgeable and customer focused. I personally dealt with Krystal, she was polite considerate and passionate about her work. Won my respect and my business, can’t wait to come back in the future. They make your purchase enjoyable and give you confidence in your choices. You can tell they are here for the long-run, forging relationships. Unlike any other dealership. Thank you Krystal and Midland Honda!

Gail Marchildon

My husband and I have been Honda lovers for the past 13 years. Our experience together has always been excellent since Richard Davies came to Midland Honda. I can't tell you how amazing Team Honda is. The customer service is always the best I have ever experienced. Yesterday I had the pleasure of using their brand new state of the art dealership, I was totally impressed! The wonderful staff, Nancy, Kelly , Amy, Julie and David are just to name a few but the ones that helped me yesterday. I knew exactly what to expect from the beginning, they explained step by step. When I picked up my car, David the Details Property Manager came out of a meeting just to chat with me and explain everything that my SUV service included which was more than beyond my expectations. Thank you Team Honda Midland ON. Look forward to my next vist.

Logan Loree

Their service department is awesome. I drove down from Barrie due to the limited time brackets from other dealerships. Great work, and I was amazed at how quick they have been with repairs to my car, especially considering the limited staff and restrictions due to COVID. Gwen was amazing, communicating to me quickly what was going on with my car. I look forward to bringing both my civics back there in the future. This is one of the good dealerships in the simcoe area that you can trust.

Sophie Ward

I had a very negative experience today at Midland Honda. I have always had a positive experience in the past but today I unfortunately believe I was to be over charged for a service that was a manufacturing defect. When I was told the service manager was going to call me to discuss they neglected to call. I’m sadly disappointed and will service my vehicle elsewhere in the future :(

Agnes Kilian

I purchased my 2017 Honda Odyssey from Midland Honda and it was a very postivie expirience. Rick and Dawn answered all the questions I had and arranged for the vehicle to be delivered to Kitchener the following Saturday. The whole process went very smooth and Midland Honnda gets my 5 stars rating hats down. Thank you!

Brianna Hilary

We've purchased 3 vehicles from this dealership and I've been extremely happy with the service each time. Josh is fantastic to work with. He's pleasant and very very knowledgeable. Getting vehicles from Midland Honda has been a great experience every time.

Allan Robitaille

Called this Morning Dropped off my Honda Pilot to service adviser who met me in the parking lot, and further provided a repair recommendation, which needed a new tire replacement to be ordered in The Tire did arrive same day was I able to pick up my Honda later in the Afternoon as mentioned. Exceeded my expectations again was very pleased with the Service experience and In addition to how well they are set up to help customer in this Covid-19 situation. Thank you Kind regards Allan Robitaille

Lisa Stacey

Sat on my deck and bought a new vehicle! Easiest purchase of my life. Nick was amazing to deal with. Thanks Midland Honda!

Trevor Burnham

My sales rep was Jake, super responsive, listened to what I was looking for and made sure he was always available for any questions. Good dealership, friendly people.

Ashley Stoneman

I was greeted at the door by Jon Dickson at Midland Honda with a smile and a welcoming demeanour. He was quick to ask about my tastes/interests/preferences in vehicles and showed genuine interest in helping find the best suited for me. As a returning Midland Honda customer, i was familiar with what I was looking for, but did have some questions. As a new staff at the time of my visit, Jon was honest about not being able to fully answer some questions I had, but went above and beyond to find the answers I was needing. I'm incredibly happy with the service I have received from Jon at Midland Honda, and have already started telling people "go in, and ask for Jon!"

Katherine Edwards

I had Gwen Hamelin doing my auto work and she was PHENOMENAL and extremely helpful. Would 100% recommend. The other few ladies I interacted with that work there are also very friendly and sweet

Lisa Gregory

I just bought a Fantastic used Honda Civic coupe from Jon Dickson at Midland Honda.He was very attentive and listened to what my needs and wants were, and delivered. I highly recommend buying from this dealership, and deal with Jon

Holly

I am so pleased with Midland Honda. They helped me stay in budget and Krystal helped me. She had compassion and was not pushy at all when I upgraded my 2017 Civic for a 2019 CRV. They really made me feel important and that my purchase was all what I wanted. 5 star and I think I even called Krystal, Kristin a couple times. Sorry for that, I'm so pleased with your help. Thanks Midland Honda, I cant wait to get my CRV this week!????

Andrew Campbell

Came in for an oil change with my Acura. Mechanics did a great job and service was very friendly. They did try to sell me a very expensive set of tires though, and confusingly told me that my all-seasons were winter tires. Would certainly go back to get service done here again, price was fair.

Sandra Beirnes

Great purchase experience. Our second time buying at Midland Honda. Very professional staff answering all our questions.

Alicia Evans

Had a wonderful experience recently when trading in my 2015 Honda for a 2019. The entire team from sales to service were all very kind and helpful. I had to bring my 16 month old and they were wonderful with her!

Andrea Marchand

When I arrived at the service desk I waited much longer then I should have before I was acknowledged. Once I was able to give someone my keys I was told I wasn't booked in for my apt until the next day which wasn't accurate, however they did make sure I was seen that day. The wait was just under 2hrs for a B1 Service and they did also wash my car and provide the waiting room complimentary refreshments. I was most unimpressed with the fact I was offered the choice of replacing the rubber in my windshield wipers and was told it was of no charge to me, only to find that I had been charged 10.99 a wiper in the end. This totaled my entire B1 service to be around $270, that's oil change, tire rotation, brake inspection and an overall inspection of the vehicle. I'm told that this is not the best price I could get and this leaves me not so thrilled at the service provided by Midland Honda.

Addley Precision

Very strong customer to dealer relations. Jon Dickson was amazing with, support long after the sale.

Ryan Johnson

Adam was very helpful and great to work with in settling on different purchase and vehicle options. Test drive went well and the whole process was great in the new building! Thank you! Will continue to always shop Honda Midland!

Harriet DeVillers

After having my 2010 Honda recalled due to safety reasons, I had the pleasure of dealing with Dawn Downer to find another. She was professional, empathic and extremely knowledgeable about Honda vehicles. Her assistance in getting my beautiful new/used Honda was invaluable. I would not hesitate to deal with this fine (& funny) lady again! Further the service dept, Gwen , Tiegan in rentals all bent over backwards to help as well. Thanks ladies!

RJ Harvey

Jon is a very friendly and professional salesman. He got us into exactly what we were looking for. Highly recommend to anyone looking for a new vehicle and wanting a great experience.

Christine Thompson

I inquired about a new Civic Si and spoke with Jake. He was super friendly, helpful and definitely knows his stuff. He made me feel comfortable and excited about moving forward. I would definitely Jake and Midland Honda!

Stardust Princess Warrior

Matt from Midland Honda was so helpful and knowledgeable, he really made finding a new used car enjoyable. Everyone there was so friendly. I would definitely recommend anyone who is searching for a new car to visit them.

Angela Cristini

First time buying a vehicle from Midland Honda and we had a great experience with Becca in sales and Ryan for financing. We received a prompt call from Becca following my husbands online inquiry. The next day we met and were very impressed with her knowledge and care to our needs. We did not feel any pressure but did feel that our business was valued. Once we decided to purchase Ryan explored interest and payment options and came up with a plan that worked for us and answered all our questions. Definitely a five star experience, I would highly recommend this dealership and their staff to anyone looking.

FOX FISHING 4K (SUB FOR 4K VIDEOS!)

Had a few issues with our Honda pilot. Went into the store and the listened to the issues and handled them in a professional manner. I will continue to support businesses such as this in the future. Keep up the great work and the new building is awesome!

Jason James

I walked on to the lot the other day and was greeted by Jon. I was really anxious and unsure of what I was looking for at first, but Jon took the time the listen to my needs and was able to find the perfect vehicle within my price range! I’m definitely telling my friends to not waste their time at any other dealership and to just come here first. Thanks for everything, guys!

Debra Nicholson

Just purchased with Jon. He was a very patient while I considered all of my options, and there were a few. I am very happy to have the exact car I was looking for! Edit* the service was great, I appreciated test driving the owners vehicle, I won a Sonos SPEAKER in the contest, my son ate his body weight in popcorn. Really terrific. Do people just hand out 5 stars? Maybe I should too.

Dawn Budarick

Can't all be good reviews, not impressed with our experience with Midland Honda or Tom. I know we weren't buying a brand new car but that shouldn't matter. It seems as the minute the vehicle was paid for, even though my husband still had to sign for it, we were done! My husband sat for 2 hours waiting to sign his name on 2 spots even though Tom knew when he would be in to sign. Eventually, 2 hours later, the secretary watched him sign his name. When we picked up the vehicle it was supposed to be detailed and it wasn't cleaned properly, I could see the dirt on the ceiling, it just had a quick dust and clean. Our time with Midland Honda is finished!

Daniel Son

Had the pleasure of dealing with Jonathan Dickson when picking out a new vehicle, Jon got me in the right vehicle and I couldn't be any happier. Thanks Jon and Midland Honda

Dylan Trimble

What a great well organized dealership. Extremely easy process from start to finish. Had the car inside waiting for us on arrival. Great communication, no hassle’s. We are very happy with the entire experience and wouldn’t hesitate to purchase another car here next time around. Jake is a great member of their team and we couldn’t be happier with the way we were treated... thank you for taking good care of my mom and I.

Darren Dawe

Wow, for a car dealer these guys are amazing. Everyone was so friendly and they did an awesome job with the car. Even gave it a quick wash! Very impressed!

Brad Cribbie

Great customer service, friendly and comfortable to deal with. Shuttle service was provided to me and work was completed promptly.

TJ Laframboise

Jon made the experience of buying a new vehicle extremely stress free. He took his time and made sure I understood all of the details. I definitely recommend Jon and Midland Honda!

Alexandra Turner

Highly recommend Ian Brown at Midland Honda to anyone who’s in the market for a new vehicle! He’s very knowledgeable, super helpful and lovely to work with!

Nahanni B

I bought a used Honda through a private sale yesterday. The radio was locked because the battery had been disconnect and the previous owner couldnt find the code. I phoned Midland Honda at 4.55 on the Friday before Christmas and Tracy waited for me to go out to my car and talked me through finding the number she needed to get a code for the car. I was having trouble and she was totally patient with me. She was so friendly and patient and really dedicated to me getting that code even if it meant she was leaving a little later than planned. Even though I didn't buy the car through that dealership, Tracy did everything she could to solve my problem. Guess where my new/used Honda will be going for service and parts now? Great job and Merry Christmas.

Brandon

I bought my 2018 hatchback here with the help of josh. Very nice and friendly guy he insures you are happy and gets you the best deal possible . He also made the whole process super simple and easy told me about everything that I was signing . If you are planning to buy a car here! I highly recommend josh! Thanks again ! :)

Jo Zee

Jonathan Dixon is the guy to see for your car needs! He was so knowledgeable and helpful and sincerely cared about pairing me with a vehicle that would fit my needs, not just about making a sale. See John at Midland Honda and be confident while driving away in your new ride!

marcus cruise

Dillon Krueger helped us out at midland honda. He was very helpful and answered all of our questions. Thank you for your time Dillon. It was much appreciated.

Sam Couto

My wife and I would like to thank Richard Davies and his entire staff for the excellent service they provide to his customers. We recently purchased a new 2022 Acura MDX. Richard, Lauren, and his staff makes you feel like your part of the family. They don't pressure you and take the time to explain everything. If anyone is looking to buy a new or used great dependable vehicles. Midland Honda is the place to go. WE highly recommend to go and see Richard, or anyone of his staff. Thank You. Nella and Sam Penetanguishene On.

Dennis Ullman

Jake Burford is such a professional, he is caring, understanding and strives to meet the needs of each customer. We’d purchase a vehicle from him any day! True champion!

Jennette Robertson

Buyer Beware. Horrible experience at the dealership today. I have been a customer for many years but after my recent experiences I will never return to this dealership. If this experience had happened to anyone else I would definitely want to know about it. There is a back story which I will outline below but it is today’s experience that led me to share here. I attended the dealership today to pick-up a reimbursement cheque; I had received an email from one of the Co-owners (Mr. Davies) stating the cheque would be available this afternoon. Upon arrival I met with one of the other Co-Owners (Mr.Benzel), I shared my experience with him, at his request, and received the reimbursement cheque from him. Mr. Davies entered just prior to my departure and instead of me leaving with the promised reimbursement cheque, I was verbally attacked by him, had the reimbursement cheque taken from me by him and I was told to leave the dealership and not return. As I was walking out to my car, Mr Davies followed me outside and continued to loudly tell me to leave the property and not come back or I would be trespassing. Here is the backstory leading to the need for the reimbursement cheque: In mid October all of the service lights on my vehicle came on, as I had a planned trip with my great-niece that weekend I called for a service appointment. I explained the situation and asked that the car be inspected and any needed work be completed as I wanted to ensure the car was safe for our travels. The car was booked in for the day, 2 regular maintenance items were completed and 2 additional items were recommended and completed. I was informed the vehicle was good to go; the bill was paid ($1110.00) and the car picked up. When we arrived at our destination that weekend, we had just exited the highway, every service light came on and I had no functioning brakes. There was a service centre nearby and the car was taken there, I shared with them the work just done at Honda, they kept the car overnight and repaired it the next day (replaced leaking brake line). They provided me with pictures to share with Honda that showed the leaking line as well as others that should possibly be done, they stated they were unsure how this was missed by the Honda tech. This resulted in a $565 service cost, no car for our holiday and many cab fares. Upon arriving back in Midland I took the car back to Honda and shared the photos. I was told by both the service manager and the co-owner that the technician had “mentally checked out” as it was his last week of work. The brake lines should have been recommended and they don’t know why it wasn’t . I was told a solution would be met. After several conversations with Mr. Davies he made comments such as “the technician just mentally checked out”, “well you drive a 10 year old car, you should expect to be inconvenienced “, “the worst didn’t happen”, “I’m going to do you a big favour, a solid” In the end Mr. Davies solution was to have me bring my car back in to have the other brake lines done at an additional cost of $925.00. I opted to have them reimburse me the service costs while away and that I would go elsewhere for any remaining brake lines needing to be done. Mr Davies emailed me the amount of reimbursement and the pick-up time but failed to deliver in the end. UPDATE: November 20th, 2021 With no resolution found with this dealership I ended up having the remaining brake lines thoroughly inspected by another service station and as per their invoice the following was noted: “Brakes cleaned, Buffing pads/discs, lube. Found minimal scalling on coated lines, cleaned coating off and put under coat on lines to protect. Don’t see a reason to replace “ In the end I made the correct choice of not opting for Mr. Davies solution of having my brake lines replaced for an additional cost of $925.00. It’s unfortunate that they did not follow through with the solution I opted for; a reimbursement of the costs incurred at the out of town service Center. A negative experience could have had a satisfactory solution

Sandro Foggia

Is the worse place to go to fix your car. They wouldnt even look at the turn signal because it was too much work to find out what is wrong with it, since they were too busy fixing all the recalls. Will not ever go back there ever.

sherry truax

Ok. Where do I start. Took it in for emergency service on a seized caliper. . Had to rent a vehicle for three days. While you were busy doing oil changes. Asked about replacing a skid pan. Was told it must be aftermarket cause it didn’t come with the vehicle. After I watched it break off and fly in the ditch. Gone in for service and someone poked a hole in my muffler I had jb welded. But no one would do that here. Should I go on and on. I only went back today because it was a recall related issue. Otherwise I’ll do my own services etc. I know I won’t try and find a hundred things wrong the vehicle. Just to upsale. Anyone can buy a car anywhere they choose. It’s the service I depend on. But unfortunately you’ve lost my trust. There was the time I was told my car was ready. Took it in for oil change. It never left the spot I parked it in. After sitting looking at it for over an hour. Wondering when it’s going in. An 8 o’clock appointment ends up an hour late a waste of my time. I can go on and on. But I think you get the point. Don’t hold your breath waiting for my vehicle to come in anymore. I’ll do it myself or go elsewhere. Thanks

Brittany Durham

Thank you to the entire team that coordinated my recent purchase of a Honda Civic! I ended up at Midland Honda (more than 4 hours away from my home) after test driving a Civic at another dealership - I knew I liked the car, but it was very difficult finding a Honda dealership sales staff that was committed to meeting my needs and helping me negotiate a purchase. By contrast, every single person that I worked with at Midland went well above and beyond to ensure that I had the best possible experience! Peter, thank you for taking the time to help me make my final purchase decision, for making sure I had all the information I needed about my options and for answering all of my questions. Nick and Lou, thank you for coordinating all of the paperwork so quickly and efficiently, and ensuring that I met up with my car at a time and a place that worked for me - I know it wasn't an easy feat! Krystal, thank you for taking so much of your time to walk me through features I didn't even know existed, and to make sure I felt absolutely comfortable in the driver's seat. Particularly for a dealership I never even visited in person (they delivered my car directly to me), I could not have imagined a sales process this seamless. I previously drove a Volkswagen that needed to be returned as part of the legal settlement around the diesel engines, and VW offered a very limited selection of appointments. Therefore, I needed the purchase and delivery to line up with a small time slot in order to not be without a car for work. Midland Honda accomplished that perfectly. Everything about the purchase experience fit easily into my life, and I can honestly say this was not only the best car purchase experience I've had, but the best experience I've had purchasing any big ticket item. I would absolutely recommend Midland Honda to anyone I know who is considering Honda services - proximity isn't an issue!

Pauline Belanger

The first time I visit Midland Honda I found that the process was very well planned. The shuttle was great..shield between the front and back seat, Hand sanitizer. I was impressed. The service provided was great!

Paul Marchildon

I used to love this place. Bought 6 Honda’s here and gave them all my service. They used to know my name. It’s changed.

Ron Howie

Midland Honda. Outstanding customer service. Purchased fantastic car just as promised. All Staff I had contact with, went out of their way to make my purchase as seamless as possible. I would recommend this Honda Dealer without any reservations whatsoever. Ron Howie.

Brad Snyder

These guys are awesome! I bought my first Honda from these folks in late 2016. Highly recommended! Everything about my experience was superior. Richard (one of the owners) greeted me and we discussed my needs with no pressure. He introduced me to Sarah who took me on several test drives and thoroughly explained all the key features and benefits of each vehicle. I bought a 2017 Accord, and it's amazing. Today I had my first service appointment. I was greeted by the service manager, Mike, who signed me in right away, and invited me to relax in their lounge. The staff there was fantastic. The completed my car in under an hour and I was on my way. Well done Midland Honda. I'll be back for all my future service work. A Happy Customer. Brad

Miel Pinder

Our experience with Midland Honda was A1. We bought a 2016 CRV and Jake Burford our salesman was fantastic. He explained everything that needed to be explained and when he didn't know something he went out of his way to solve the problem and come up with a solution. I would recommend Midland Honda hands down , service was great, salespeople were knowledgeable and professional. All in all our experience was great.

Nick Sutcliffe

Always have a good time when I’m at Midland Honda; the staff is super friendly and willing to help in any way they can. Sure the wait time can be long sometimes but as long as you can keep yourself entertained you got nothing to worry about. 5 stars!

Erica Barnett

Jon is such an amazing sales person. Will definitely be back and will definitely recommend him to anyone. So happy with the results thanks Jon!

Nolan Pitts

Had a great experience with Jon, definitely going back to him next time i’m interested in a new car. Very knowledgeable and knows what he’s doing! Just bought a new car off of him and 10/10 experience.

Bruno Buenger

Thank you for inviting us to your annual Drive In Movie Night event. The grankids and Jess loved it. The caricatures were great and I made copies for the grandkids to take home. Sorry we had to leave early through the second show but grandkids were getting overtired and Jess had a horseshoe the next morning. Thanks again Detlef and Julie Buenger

Johann Sebastian

By far the best dealership experience I had so far. Jon Dickson of Midland Honda has been very kind and helpful in facilitating my purchase of a Honda CRV Touring. Even working after hours to make sure all my questions were answered and all my concerns addressed. If I’m buying another Honda in the future, I wouldn’t mind driving again to Georgian Bay to get good quality service from this guy. Keep up the good work!

CCFBG Garage (Mark)

We decided to buy a used truck there and for the most part the experience was overall very good, someone dropped the ball and forgot to re-schedule our delivery however things happen. We had dealings with 2 sales people (Tom & Kristin) both went above and beyond and would certainly recommend BOTH.... long story short time I would have gave 5 stars had we not had the 1 hicup because they deserve it!

Kimmy Mac

Great dealership, Honda is my favorite vehicle.. If you want an honest, trustworthy salesman to help with your vehicle purchase.. See Jake ????

tr3nt1nat0r

The new location is VERY nice! They offer drive thru service; their wonderful team of staff & mechanics got everything that needed to be done to my car, was completed under my budget! They kept me up to date with any & all issues that would arise & offered all possible solutions. Also, didnt know, once you get your brakes down here, they're lifetime warrantied!!

Lendel Paguio

Very accomodating people. Lets you know the important things you need to know about your car, and a fast service as always. Good coffee is a bonus!

Jeff Sutherland

Jonathan Dickson is the only salesperson I would ever deal with. Very friendly and professional. Highly recommended.

Chris Gubert

As the recent owner of 2 new Honda’s including a 2016 Civic and a 2017 Pilot, my wife and I both agree that these are the best vehicles we’ve ever driven. Fantastic vehicles and a pleasure to drive. Even my father who has been a “Jeep man” switched to the Pilot in 2016 and will never go back. From a dealership perspective I am bias as an employee, but from the perspective of an employee, I have never been happier in my working career. The owners Richard Davies and Peter Brenzel are amazing employers who exude qualities such as fairness, integrity, honesty and reliability. They changed my life just over a year ago when they endorsed my application to be a part of the Midland Honda team. Thank you for the opportunity... I love being part of the Midland Honda Family.

Rob Rosati

Just picked up our new car .. couldn’t be happier .. Jon was amazing and knowledgeable.. he took the time to help us figure out the best car for our family .. I highly recommend him and the midland!

Meagan Dorion

I just recently had to replace bolts on my 2002 honda accord, i dealt with ashley in parts and she was a complete dream to deal with. She had knowledge and excellent customer service skills. This will be the only dealership i will use from now on.

SvM EvilStoner

No point going to barrie or orillia. Midland honda has the best service department, honest and friendly. 5 stars if you bring the mustangs to the scrap yard

Nora Franco

Jon is very professional and everyone at the dealership was extremely helpful. Jon helped us get the exact vehicle to suit our needs and was well worth the drive up to Midland.

kristijones76

I’ve been going to Midland Honda for years. I moved to Barrie from the Midland area 3 years ago, but I still choose to bring my vehicle to Midland Honda because of the excellent service! I’d recommend to anyone.

Lea-Andra Robitaille

Our experience with Midland Honda has been top notch. From the moment we walked in to the moment we picked up our Fit we've been treated with respect. Cale was just outstanding, taking the extra mile to watch out for us and understand our needs. We decided to wait and think about a new vehicle and asked him to let us know if something came in. He understand and respected that. He called us a week later with a vehicle coming off a lease. We came in and purchased it. Lou ( the finance manager) was wonderful as well. He took the time to explain everything and make sure we completely understood what was going on. From moment one we both felt like we were a priority. We've dealt with other dealerships in the area and Midland Honda has risen above the rest. Keep it up everyone. Thanks Cale and Lou!

Josh Gallant

Josh has helped us through the process twice now with our CRV first and now our new Pilot. Great sales team, friendly and on time. Highly recommend!

nowayazif1 AZIF

I am a 21 year Midland Honda Representative I just had my Ridgeline in for its 160000 service . Amazing service. Gwen and Peter did a great job. I have also been a service customer for over 25 years with exemplary service every visit

Roger Deschamps

I have to say beyond a doubt where I go to buy my vehicles. Tom Murray is very attentive from the time you meet him to when you leave driving a new or used vehicle. My family has been dealing with him for many years and have always gone away feeling satisfied and knowing if there were any questions afterwards that he is willing to take your call. The Service dept is another area that has made car reopairs a simple and painless process. Meeting Rick the manager who has an amazing personality and I did not feel I was being mislead. I would also like to point out when doing the final sale with Chris who was very professional and explained the details needed to finaize the great experience without any pressure to up sell any extra services and products that I did not wish to have. I will definetly be purchasing another vehicle here at Midland Honda in the future Great Job to all and thank you.

Leyla Potts

After replacing my windshield, I needed to have it recalibrated for the lane assist etc. During my appointment, the staff ensured that I had access to the WIFI to complete some work while I waited. They were very kind and friendly! To top it off, Kelly informed me that it was a warranty bill, so I walked out of there with money in my pocket! Such a nice surprise!

Bruce Mackereth

Outstanding service as usual. Midland Honda consistently sets the height of the bar when it comes to service. Gwen is excellent!

Calli Telford

Great staff, great vehicles, nice big lot with plenty of selection. I don't mind coming here for parts or waiting for work to be done on the car. Friendly and welcoming!

cory deschamps

Had a great experience buying my new Honda Passport. All my needs were met and was satisfied with the quick delivery of my new vehicle. Would recommend Honda sales staff to deal with, they are very knowledgable and friendly to deal with. Thanks Midland Honda I am one satisfied customer.

Gainor Holdings

I recently purchased a new vehicle from Midland Honda. I was on undecided on which model I wanted to go with. Also I was dreading the whole “new car buying experience”. But I lucked out here and ran into my salesman Jon. He made my whole experience not only painless but very exciting and extremely professional. The deal was very black and white and I have never felt better about a purchase. I will be back again and I’m spreading the word to everyone I know.

Terry MacPherson

Purchased a preowned Honda CR-V. Salesman Josh was courteous and very professional and offered me a number of choices. Despite a limited selection he suggested a vehicle that met our requirements. Despite some mechanical issues with my trade in the company was very accommodating.

Eric Martyn

Jonathan's product knowledge and assistant was unmatched & extremely professional, I'm very pleased with my experience!

Doug Bleaney

The Midland Honda service department has been a bad experience for me just about every time I’ve dealt with them! They treat me like they’re running a monopoly with no need to worry about their customer! I’m sort of forced to deal with them, as I live near Midland, but after the latest experience I may just be willing to drive to Barrie for the service on my two Honda vehicles! I’m a big Honda fan but I will certainly give serious thought to shifting my allegiance to another auto maker when the time comes!

Rosalind Daschuk

Winter tires have been put into storage and just got to see my new summer rims. The service was amazing. I didn't even have to walk out into the rain once the tire change was done. The car was brought right to me indoors.

Shirley Cowdrey

I had the best experience when I was looking to lease a new vehicle. My sales rep Claudette was awesome. She explained everything in terms I could understand, she introduced me to other staff members who would be playing a part in the process - even the owner Richard came to introduce himself and we had a great talk. I am all about great customer service and that is exactly what I received. I’m so happy with the whole experience and my new shiny CRV. ????????

frank vleming

Have been buying parts here since 2013, always been happy with the quick turn-around. Brought my car in for the first time yesterday and was very happy that Brandon took the time to address/fix an issue not related to what the car was in for.

Tim Gillies

Midland Honda was great to deal with, great selection of vehicles on it's to look at. The customer service was also over the top dealing with the sales staff, specifically Jake Burford, he was very personable, professional and helpful in making our decision. Tim

Paul lawson

Great sales team, and ease of purchase. friendly team of folks who want your business and are willing to go the extra mile to get it. My new Honda pilot is all I wanted and more!

Carol Saunders

My overall experience was very positive. All of the staff that I spoke with were friendly and accommodating. I really appreciated the shuttle service and enjoyed chatting with Wayne. I especially appreciated the videos that Kelly sent me of Brandon's assessment of the problems with my car. Kelly was very helpful, especially when I questioned if some of the work would be covered by our warranty. Loved having a clean car to get into when I picked it up. Kudos to everyone at Midland Honda!

Christina Polsinelli

Jon was very patient and worked at length with me to find the best fit vehicle for my lifestyle. All of the staff are very welcoming and readily available to help along with the process! They even come in on their days off if it suits your schedule best. Very accommodating. Thank you Midland Honda!

Uniroyal Mish

Amazing car buying experience. Richard is an amazing individual to work with. No hassles at all. He fixed my issue with my car FREE of CHARGE. I’d highly recommend Midland Honda. I know I’ll be a return customer for my next car besides coming back for service/maintenance of my 2014 Si.

Justin

I had an unbelievable experience purchasing my new Accord - the incredible deal was simply the cherry on top! Thanks again!!

Dylan

Krystal was great to deal with, as this was my first time purchasing a new vehicle from the dealership, she walked me through all the steps and took her time to explain everything. Would highly recommend going into midland Honda for your next vehicle!

Tanza W

If you're looking to purchase or lease a vehicle. Pop in and see Paul at Midland Honda!! What a great experience working with the amazing staff start to finish!

Bill Browne

Coming from someone who hasn't purchased a vehicle from Midland Honda, I can say that the staff there do treat their customers differently from other dealerships. I recently attended a retirement information night hosted by Midland Honda that they put on for their community members. I was expecting some sale pitches but was pleasantly surprised to not have not had any at all. Even the topic of the night had nothing to do with new vehicles leaving me to believe that Midland Honda is definitely thinking outside the box. By giving back to their community will have the community giving back to them. 5 stars to Midland Honda....

Fraser K

Richard and team at Midland Honda are incredible. Everything that you would want in a dealer (without any of the negatives). The level of service has been exceptional. Richard’s team helped us transition to the ideal car for our young, growing family - handling a situation that went above and beyond what any other dealer would have helped with. The Odyssey is exactly what we need. After purchase, the service has remained remarkable. So remarkable that I’m leaving this review, something that is out of character for me. Thank you to Miland Honda for taking what can often be a negative experience and turning it into one that’s delightful.

Kim K

We purchased a pre owned vehicle through Midland Honda and were very impressed with their professionalism. We hit a few bumps during the process and through no fault of their own, our sales associate and finance manager tirelessly pulled through and through sheer determination were able to make the sale for us. We received nothing but excellent service from all involved, including Josh our sales associate and Krystal who aided him during an absence. Chris Gupert went above and beyond to aid us during this process. We wouldn't have our beautiful car had it not been for his hard work. Thanks to Midland Honda for everything. We love it and would happily recommend to anyone looking for a great car buying experience

Anna Anderson

Would like to say that Josh and Lauren were absolutely amazing. They knew all the info I needed and answered all question would definitely go back to purchase a new car

Shelley Foster

How convenient for me. I was coming to Midland to celebrate a birthday of a special friend and needed new tires. I was kindly accommodated and now I have had a lovely weekend and will drive home on four brand new tires that were installed speedily and properly. The counter service was friendly and knowledgeable.

Pubudu Dassanayake

Midland Honda gave me the best experience when I brought my Honda Pilot. Top customer service and friendly environment. Thank you

Bob Ramsay

Maura was great, as always. Best in Midland. Best in class. Best anywhere.

Rishil Patel

Midland honda is best.! Great customer service and best deals on all vehicles. Highly recommend to visit if you’re looking to buy a used or new car.

Adam Wilson

All of the staff were very warm and welcoming! i was dealing with Kasia and she was very nice and accommodating to my needs and expectations of what i wanted to get out of my new car!

Fred Hibbs

Although I prefer to support local retailers, I chose to buy my new Civic at Barrie Honda, as Midland was not at all competitive on price. However, I had planned on using Midland for all of my service. Unfortunately, after the very poor service that I have received, I will not be back to Midland Honda. I booked a service visit 2 weeks in advance. Entertainment system on Civic was acting up. This was the second visit on this issue as Midland Honda failed to resolve the issue the first time around. Also wanted an oil change. Dropped car off first thing in the morning. Work was not completed until 7:00pm. Service desk presented me with a bill for $330 despite the fact that the vehicle is still under Honda's new vehicle bumper-to-bumper warranty. Performed extra non-warranty work without proper communication or consultation. I will stick with Barrie Honda, a far superior dealership, from now on.

Rob Smith

Richard and Bill were amazing, best service and review of my new CR-V ever. Gentlemen it was a pleasure and thanks for the personal service

Jason

I strongly believe that my navigation screen was scratched during a recall service here. What leads me to believe it was them, was that directly after the service there were marks all over the inside door and center controls from a fruity scented spray. Also written in the invoice was a section where they stated they did a car wash to the outside of the vehicle with the customers approval, which was not the case. I never agreed to this, as I never let anyone clean my car except myself. They clearly wiped the inside as well while they were at it. I contacted Midland Honda directly afterwards to try to settle my concern with the damage and had no success. I spoke with their customer relations representative and was told that they would investigate. They called me back and said that the technician who worked on the vehicle said he didn't cause the damage. I followed up with an email to the same customer relations rep that I was unsatisfied with the results of their investigation and if anything else could be done, such as them taking a look at the cameras, I would greatly appreciate it. Unfortunately from there, my concerns were ignored. These are only speculations of course, but I am the only driver of this vehicle and am a person who is very particular and would never cause scratches at all. **Update** I brought my vehicle in for the general manager to take a look at in person (as requested). He was very professional about the situation and tried to buff the scratches out of the navigation screen in his detail department. Unfortunately due to the delicate screen and to protect the touch sensors, only a light buff could be done. The scratches remained. He then apologized and gave me a credit for my troubles. Although the scratches are still there, I appreciate the general manager seeing me and trying to resolve my concerns.

Rick Jordan

Just picked up my new civic. Easiest and most stress free dealership experience I’ve ever had. Jon was awesome, highly recommend him as a sales rep. Will definitely be back!

Tyler

Worst service department I have ever dealt with. Took my car in three time in the last couple months for the same issue. They couldn't fix it because they were to busy guessing what the problem was and wasted thousands. What a waste of money and being a student I need every cent I have to pay tuition.

Roger Langley

I was pleasantly surprised when I drove through the service reception doors and was greeted by name. The service was great with a shuttle ride to and from home.

Kevin Konnyu

Highly recommend. My dad and I both drive and own only Honda and we will definitely be coming to Krystal at Midland for our Honda needs.

Angela Bottineau

Excellent problem solving skills. Great service. Quality parts with options. Service a little slow at the moment, but they are moving to a new location soon and faster service will probably resume with a larger establishment. Company remains with high standards.

Sherry T

Josh was great to work with, his customer service skills were excellent, he was professional, friendly, and got back to us quickly with information, he is also very knowledgeable about the vehicles.

Joey Peters

Jonathan knew what he was talking about, and helped me really patiently without being pushy at all..all I can ask for! Great service!

Matt

My dad booked an appointment for an oil change and tire change the morning of Friday April 20 2018 and he had to wait over 2 hours in the dealership for them to finish. Not very happy about it since we booked it days before.

Christopher Petruccelli

Great people at Midland Honda, and not just for Honda owners! Cale keeps me up to date on the used truck inventory, he's always on the lookout for a used truck that might be the right fit for my business. Drop in and tell them what you need; they'll definitely be able to help you out.

Ramin Sedaqat

They refused to honour the warranty when we had a winter ice damage on the back trunk door, we leased a brand new car from them assuming we are covered for damages, little did we know they will ask us to pay for repairs. Very disappointed with the after sale customer service at Honda. Will never buy a Honda ever again. Extremely rude customer service representative who wouldn't listen to the customer. There is zero concern for customer satisfaction after the sale has been made.

Lori Waltenbury

When I first started getting my car serviced there (when it was brand new after I bought it there). The service was really amazing. They helped me when I got my purse stolen and had to get my car towed to the dealership early in the morning for new keys. Sadly it's declined in the past two years. Appointments are generally booked during a slot and can get pushed if other customers have bigger issues, so it make planning your day around simple things like oil changes, tire swaps etc very difficult. I tried calling three weeks in advance to get my summer tires put on. They couldn't confirm that it could be done within 1-2 hours. So I said I'd pickup my tires. There was a lot of back and forth and it was quite frustrating to coordinate. I was fine with paying more $$$ to get my car serviced there compared to local garages, but they don't make it easy so I won't be back unfortunately.

Mike Slessor

I was thoroughly impressed with the level of service at Midland Honda. From walking in the front door to leaving with my new vehicle - everything was handled professionally and with a great level of care A big “shout out” to Jon who was a pleasure to deal with - I would highly recommend them for your next Honda purchase !

Elaine Martin

Regarding my service visit ... it was an excellent experience! They kept me informed of everything that was going on and had my vehicle in and out very quickly! I don’t have a Honda, but I would most definitely recommend Midland Honda for any and all service to any make of vehicle! And the new dealership is awesome! ????????

Hans Rauchenberger

Thank you to Midland Honda for great service ! I particularly appreciated Becca Emery attending to my many questions about Used Honda's.Her Professionalism and friendliness were noted by me ! Hans Rauchenberger

Bill Pattenden ain't life a beach

The service person was excellent as were all staff who came through the dept always asking if wanted water, coffee except the mechanics when they came in for their item--but all other staff had a customer friendly approach. \ Erin did an exceptional job explaining all items to me as to why they needed to be done. Sad my coupon had expired for wheel alignment for 1-% off but guess I should have read it more thoroughly. Guess the one thing learned today not about the service but about Honda vehicles was the more technology on them --the more service work which can become expensive to have done.-- miss the old days when taking in vehicle for ,oil , grease change and maybe a filter here and there depending on how old or kilometers driven would cost and maybe a tire rotation every second oil change--oh well guess an old person has to get used to the new -- but again Erin was great at explaining all issues. So guess my experience at Midland Honda is still in tact with the way staff treat customers--- worth the drive to Midland to get treated as a customer should be--maybe a little work with the mechanics to be a little more personable- but understand they don't deal with the customers.and are busy hopefully doing their job right.

Carolyn Kormendi

Maura in service was extremely accommodating and helpful getting me booked in for a last minute oil change. She is not only professional, but so kind and friendly to speak with. My home dealership couldn’t offer the same quality service; and advised me of a potential 3+ hour wait or a “booked” appointment. I was in and out in 45 minutes thanks to Maura! Midland Honda, you’re lucky to have her on your team! I will definitely be returning in the future.

Sarah Johnson

I would like to say thank you to Marc Chauvette for the amazing customer service and help throughout this entire process. Lauren Mayer was there to help me as well and was extremely thorough when going over all of my final documents. Marc sat with me and went through setting up the car before I left and even followed up with me to make sure everything was going well and to see if I had any additional questions or concerns. The constant updates while I was waiting to pickup my car never left me wondering. Thank you Marc, Lauren and Richard for all of your help making this an amazing experience for me, and it was worth the drive to Midland to deal with a dealership that had my best interest at heart from start to finish. I highly recommend the team at Midland Honda for your car buying experience be is New or Used. Thanks Again Sarah

Jeff Guindon

From the time I rolled in to the service shop, to the time I left, the staff at Midland Honda made sure I knew what was going on with my vehicle. This is my first purchase from Midland Honda but I will definitely be going back, and referring all my friends and family! The service was top notch, and accommodated my every need. The service department is all up to date, very clean, and courteous! Thanks to all the staff that I have had the chance to meet, and if you need a well tuned place to take your vehicle this would be the place! Jeff

Nicholas De Pasquale

Great dealership to lease my 2019 Touring Pilot. And the vehicle is great too. Richard Davis is a top notch person deal with. He has always been very meticulous when it comes to making sure the customer is happy with their purchase. This is my 19th vehicle that Richard has leased to me personally or for corporations in which I have been the purchasing manager. The delivery of my 2019 Pilot was nothing short of spectacular. Having a new vehicle delivered four hours away in a trailer made the experience exhilarating. In conclusion, all I can say is give Midland Honda a call and you will have a great experience with your new vehicle.

Jerika Zimmerman

Cale is very professional and knowledgeable. He answers questions honestly and I never felt pressured to make a hasty decision. Very friendly and made me feel like I was in good hands.

Nigel Cooper

I drive a Toyota but ran into the team at Midland Honda a few weeks back and asked about winter tires, Richard the GM was so enthusiastic about snow tires, their reviews, durability and warranty that I knew I had to buy from them! He connected me with Jennifer from service who from first email to cashiering me out today was the poster child for what every Service Advisor should and could be. Big smile, friendly welcome, lots of questions and listening all the time. Could not ask for more. On the sales side, I got a call before my tire appointment to see if I would consider trading or selling my vehicle to them when I came in. Despite the fact I am not in the buy or sell market right now, I was intrigued and impressed by Daniel B's (Sales Associate) approach. Spent more time with him as I waited for my wheels in service and saw that all the good things that I heard in our phone call were all his authentic and redeeming qualities. Despite getting a bill at the end of my visit, I am keen to return and do it again next week when some of the additional service needs I have are attended to! All brands, all time great experience with no pain. Thank you.

Alex

Jake Burford has been nothing but helpful through the whole process. While he may be a great salesmen, he’s a even better person. Very relatable, understanding, fun to talk to, and works hard to help anyone he comes in contact with have their best experience. Overall very rounded person, great attitude, and who doesn’t like a guy with an ascent? Thanks for all the help Jake and wish you and your team the best! Post Script: if you enjoy and watch football/soccer, there’s no better guy to talk to!

Val Macpherson

Kristin Smith and Christopher Gubert were awesome to deal with. I live in Etobicoke and went up to Midland Honda as they had exactly the used vehicle I have been looking for. I LOVE my 2016 HRV. It is like a brand new car. Kristin and Christopher made sure I was well taken care of throughout the process and resolved any issues (although I live 2 hours away), promptly making everything right. On the 2 occasions I visited Midland Honda, the atmosphere was upbeat and positive with very friendly staff. It was a real pleasure dealing with them and well worth the trip!!

Steve Palmer

My wife Wanda and I recently bought a Pre-Owned vehicle from Krystal. Great experience, no pressure whatsoever. At time of purchase, the A/C wasn't working, and Nick G agreed to have it fixed. But, the part wasn't available, so we took it with the understanding that they'd call us when the part arrived. One week later, we got the call, and took it in. Gwen in the Service Department took care of us, and she was great. We were given a nice CRV to use. Richard Davies absorbed the cost of the rental, we only paid a bit for the gas we used. The repair was done in about 2 1/2 hours, so that was great. All in all, a very positive experience, and we'll definitely be steering people in the direction of Midland Honda!!

Lorri Watson

My son and I purchased a 2015 Toyota Corolla from Dawn last week. It was a great experience for the most part. We did have an issue, but found once discussed it was rectified immediately. We have been dealing with Midland Honda for some time, and find their customer relations is continually improving. Nice to see buying a car can be a pleasant experience. Lorri Watson

Gianni Ingriselli

I have been bringing my vehicles to be serviced at Midland Honda for the past 20 years. I am at ease knowing that my vehicle will be looked after in the most professional way. If there are any recalls I know they will be addressed ASAP. The people are friendly and thorough. Management is available and they address any issues pronto and efficiently.

Rick Graham

I have been driving since 1976 and I have bought many vehicles from dealerships for over 45 years. This was by far the best experience my wife and I have had in purchasing our Honda HRV. The staff and Richard, in particular went out of their way in treating us well. We will tell anyone who wants to acquire a new Honda vehicle, to drive to Midland Honda.

James

Amazing as usual. We have been leasing our cars from Midland Honda for over 5 years; a Civic, 2 CRV's and a Ridgeline. The service we receive everytime is unsurpassed, you are made to feel part of the family from the moment you step through the door, until you leave in your nice shiny new vehicle. Tom seems to be part of the furniture whenever we visit, and always goes above and beyond, before during and after getting your new vehicle. We also bring all our vehicles to Honda Midland for their service and repairs, and the mechanics are A+++, and the cost is on par with what you will find anywhere. Overall, I can highly recommend Honda Midland for all your motoring needs.

tracy stenning

Brought my CR-V in for a recall notice I received in the mail. Passed ???? While they had it there they checked it all over and brought to my attention another issue,I was happy to be able to repair it before it became a bigger issue! Even with the repair I was reunited within 2 hours! The free shuttle to and from home is a huge perk!!

Panache Spa & Academy

Great service yet again! A thank you to Richard the owner, Chris in sales and Tom for the final paperwork and showing me the amazing gadgets on my brand new Honda CRV. Love my Honda

David Fitzpatrick

We bought a new car from Midland Honda from Becca and were very happy with the outcome. The staff made every effort to make the purchase process easy for my family who were travelling in the area with 2 young kids.

Jonathan Sutak

Just bought a car. Jonathan was a great sales rep. Great experience. 5 stars all day!!!!

Mona

Highly recommend this dealership. The used vehicle we purchased is like new and in perfect shape. We were treated like royalty; everyone bent over backwards to please us including our Salesperson Kristin and the General Manager, Richard Davies. We drove a lot of miles to get there and we'll do it again in a heartbeat for our next vehicle purchase. I'm really hard to please, but they went the extra mile to fulfill all of my requests. Go there for your next vehicle, you will not regret it!

Doug Goss

Had been in contact about a used truck they had for sale. I live in Toronto, but they had the configuration, colour etc I was looking for at a decent price. Since I had a car to trade in , and was going to travel 2 hours each way I wanted to make sure we were on the same page regarding my trade in value before spending most of the day driving back and forth. We had agreed on a sight unseen number for my trade and I provided them, in writing, details on my trade, including the VIN. They had everything they needed to give a sight unseen trade number and they did. It was reasonable so I make the trip. It was all going well until we started to discuss the pricing and suddenly my trade was worth $1500 less. Their excuse was that they used a trade in value for an automatic car, and mine is manual. The problem there is that they knew it was manual from my emails, plus they had the VIN to verify. It was clearly a scam, or they are completely incompetent. Not sure which, but leaning towards the scam side. $1500 is alot of money to me, and considering the numbers involved it was a big deal. I offered to come down $500 and asked them to find the other $1000 somewhere in the deal, between the sale price of the truck and the trade value. Instead they came back showing me that they would ONLY be making $4000 profit on my car with a trade in value of $8500. Only 50% profit. They didn't move a single dollar and politely showed me the door. No apology for their mistake. No consideration at all for the fact I drove 2 hours each way based on their numbers to me. Nothing. They don't care at all about the customer. Just 30 year old sales tactics that belong in the past, the old bait and switch on unsuspecting customers. The parking signs at the store say something like " Park here for a Wow! experience" It was a Wow! Experience all right, But not the way they intend I assume. Their only concern is to their bottom line and they made zero effort to accomodate me after I drive 4 hours round trip to make a deal on a truck based on the numbers they gave me. Wouldn't trust them as far as I could throw a Honda Civic.

Ashleigh A

Great service and friendly staff! I found a vehicle I wanted and made my way into Midland Honda, was met by Dawn and right from the start the conversation was easy and positive! I fell in love with my vehicle and the team at Midland Honda has been extremely helpful and have gone above and beyond to make sure my pre-purchase AND post-purchase experience was exactly perfect! A few weeks later, Dawn and team are still available with anything I need! Thank you again!

Kevin leonard

Gwen was excellent to work with. Within 24 hrs I had a response back from Richard on a question I posted. You can’t get much better then that!

Sam Mc

Absolutely loved my experience with Jake at Midland Honda. He makes car shopping easy, fun and he is very knowledgeable. You know you are in good hands with Jake and that he truly cares about each of his clients. He made me feel like it was talking shop with a longtime friend. Thank you Jake!!

Brenden Nagy

I would recommend Midland Honda to anyone ! I’ve had nothing but great Service since purchasing my vehicles from here ! I have always dealt with Richard when purchasing a vehicle, and he has been nothing but great to work with ! He’s Very welcoming and very respectful ! He will do everything he can to get you into the exact vehicle you are looking for ! 10 out of 10 dealership ????

Dianne Baddeley

My daughters first purchase, a 2018 Civic and the sales staff were very helpful, especially Dawn. She had issues with the brakes and the power windows shortly after purchase, as well as the chip guard (they had completely endorsed) started peeling within a year (the stones are actually chipping the paint through the chip guard). We were told they had put it on wrong. Car was in for servicing several times and issues remain unresolved. We we told they only sell the after market equipment but do not follow up on it, we have to deal with the chip guard company ourselves. I had purchased a CRV in Midland in 2012. I had an absolutely amazing salesman named Kyle. When my car was hit a year later I came back and he was gone. Since then I have seen great staff leave and find there is little continuity of care. My daughter wasn't even given a rental car when her car was in the shop waiting for parts, although she had paid extra for it until Dawn made us aware she was entitled to one. The service people we have dealt with are abrupt, condescending and lack the empathy to be in their positions. The turnover is high which makes me wonder what kind of environment is it to work in. Not at all pleased with the service here, nor is my daughter. The ☆☆ are for Dawn (she actually deserves ☆☆☆☆☆). Last purchase and service from Midland Honda. We are very disappointed. Staff were aware of the problems we were having, clearly they don't bother management with it.

kyle kerr

I highly recommend Midland Honda. Jon was very knowledgeable about the vehicles, and the whole experience couldn’t have been better. I’m very happy to be in my new car, thanks to Jon and the crew over at Midland Honda!

Kathy Beaudoin

Buying a vehicle at Midland Honda was the best car buying experience I have ever had. Everyone at the dealership makes you feel welcome and important. Richard and Josh went out of their way to make sure I was familiar and happy with my purchase and answered all questions I had. I wouldn't hesitate to refer anyone to this dealership.

Katharine McIntosh

Competent, helpful, answered all our questions, made sure we were confident with all the gadgets on our new car, never felt pressured, felt like family from Krystal our sales person to the owner, super friendly any time we connected by phone, felt like we were the only client as we never felt rushed. Bought many cars over the years but Midland Honda went above and beyond in every way. We are telling friends we will never buy anywhere else again!

Anyse Vermette

I have been dealing with Midland Honda for years now and all I can say is this is the best place I have ever dealt with! Their service cannot be beat, their staff are so helpful and an absolute pleasure to deal with. If you want help, and great service when purchasing/leasing your next vehicle speak to Laura (sales) and Ryan (finance). We live outside of Midland and our car was delivered to our front door!!! My husband was converted to Honda after he saw the service I was getting. There are plenty of Honda dealerships in our area but we would not leave Midland Honda, no one can compare! Everything is done over the phone, email and text, making everything accessible regardless of our location! There are not enough stars to actually advise how above and beyond this dealership goes to for their customers. Thank you Midland Honda!

Christine Davis

I’ve been looking for a new vehicle for sometime. A sale associate Katrina was fantastic! I am not sure that what I write here will even stand up to how great she was. She took the time to sit down with me and go over all my opinions! I’d highly recommend her to anyone looking at getting a new Vehicle!!!

Steve George

Picked up our 2020 Ridgeline last week and the experience at Midland Honda was great. Friendly low pressure service from Marc and the whole sales team!

Katrina Lawson

I always have a great experience coming to Midland Honda for service or just for a visit. All staff are friendly and helpful. Keep up the great work Erin, Gwen, Teegan, Nancy and Kevin. Shout out to my tec Tristan for getting the job done! Thank you!!

Doug Townsend

Best all around dealer here. Josh Townsend is very helpful right to the end of the deal and even after!

Larry Miller

Maura the service tech was fantastic...I would use the Midland Honda Service and recommend them to others...only a 4star because I believe there is always room for improvement

Jack LeDrew

A big thank you to Krista and Lauren for helping me with my purchase of a 2019 CRV. Very happy with how smooth everything went.

Tony and Roz

We want to thank Maura Moscella, Service Consultant, for her outstanding help in repairing our air conditioning.

Bradley Clayden

Kasia made our car buying experience comfortable and easy. She was very professional and welcoming. Thank you! We’re loving our new Civic :)

Steffani Talbot

I bought a vehicle from Jon,and what an amazing experience!! He was extremely helpful,and made my purchase easy!!! Thanks Jon!!

Rude Canadian

Bought a used 2015 civic from Ian a few months back. Got into an accident and totalled the car. Went back to Honda to see what they had to replace it and Ian was right up front and center ready to assist. They had a direct replacement civic of a higher model and within 3 hours they had an approval. They were even willing to hold the car for me until I got my first loan paid off by insurance! Amazing customer service and speed. Ian has killed it twice in a row! I can't recommended this place enough if you're looking for a Honda. Between the guys in sales, service, parts, shop, and the owner, everyone is super helpful and super friendly!

Lori Anne Tingey

Excellent service! Great work on an identified issue that was on extended warranty. Very friendly and professional. Thanks for the great experience!

Kelly Bertrand-Munsie

I was contact almost immediately after submitting an on-line request for information. Jon helped me through the whole process from making popcorn to keep my boys entertained while I test drove to making sure the finance process went smoothly and answering all my questions. I am in love with my new car! Thank you Midland Honda

Sandi Wadden

Excellent service as always. Everyone there always very helpful with whatever your needs are. Happy to accommodate service needed. ☆☆☆☆☆

Veronica Blanchette

From start to finish and afterwards buying a brand new CR-V at Midland Honda has been amazing. I was welcomed to the Honda family with open arms. I'm telling everyone I know to go to Midland Honda. (Mention me when you go!) Service is great even a year and a half after purchase! Fast bookings friendly service!

Jacqui Woods-Powell

My experience of Midland Honda was great. Friendly customer service, no pushy sales tactics, and an openness that allowed us to take a vehicle home for the weekend to trial. Looking forward to working with Jake Burford in the future. Awesome!

Michel Belanger

Was just interested in getting some more information about purchasing a slightly used vehicle. I spoke with Jake B. and he was extremely courteous and knowledgeable. I especially liked the fact that he wasn't ever pushy about getting a sale. Will definitely be going back to him once we're ready to purchase.

Shane Stevens

We recently took our Honda Pilot in for service as it needed a oil change. When my wife called to make an appointment she was told that that transmission needed a service but the transmission was replaced less then a year ago that Midland Honda so all we wanted was the oil change. When we picked up our vehicle we got a $348 bill? With no call fo the extra work?

Kam Atkins

Thanks to Ian brown of midland Honda me and my husband Chuck are rolling around in brand new 2020 accord ! Thanks ian for finding exactly what we wanted !

Luke Crawford

My wife and I really appreciated the courtesy and helpfulness of your staff, specifically Dillon K. while purchasing a vehicle from your dealership.

Tracy Oxby

Wow, I have had the best experience dealing with all the staff at midland Honda especially,Nick , Josh ,Clark and Maura in service , so incredibly friendly , thank you to all of you , see you soon !!

Mel M

Just picked up my brand new 2018 Honda Civic SE and couldn't be happier with the help I got from Tommy at Midland Honda! This is the second Honda I have purchased from Midland Honda and Tommy worked hard to get me a great price on my new car. I will keep returning here for great friendly service.

John Snyder

Dealt with Tom Murray. Very friendly and honest. No games. A refreshing experience compared to many car dealers. I would definitely recommend visiting them if in the market for new or used.

Darlene Dubeau

Guy Helsdon is the best !!!! Provided excellent customer service, made me feel very comfortable with all my questions. I HIGHLY recommend stopping into Midland Honda and ask for Guy !!! Thank you soooooo much for all your help.

Angela Monaghan

As always, Tom Murray was absolutely fabulous in helping me get into my new vehicle. For a couple of years I've been looking for something suitable. Tom took the time to find out what I wanted and what I needed. (This is key as the two aren't always the same.) When the perfect vehicle came along he gave me a call and made it happen. Tom's exceptionally high standards for personal service and his integrity make him the person I trust to sell me a car! Thank you Tom. Thank you Midland Honda!

Tony vanRennes

Very good service, Friendly staff,Fast service and I was very impressed with the Covid safety precautions they have in place there. Also very easy to get an service appointment. I would recommend them to anyone.

Hicham El kihel

My family and I we had a great experience .This is fourth honda we bought in midland , John was awesome , explain all our questions and concerns we bought honda pilot and all my family love it...Love this place ..Hish

D C

Jonathan was a class of his own, I was on the fence and feeling a lot of uncertainty but he put that all at ease with his demeanor and positive attitude. I left feeling great about my experience and ill be thrilled to go back again.. but only if Jonathan is still working!

William Snelgrove

This dealership has faced a number of challenges over the last couple of years. With the move to a new location I thought it would become easier to schedule regular service that I could wait to get done, not so. I can understand some issues with COVID but the weather today was fine and I would have waited outside. As it was they forgot to pick me up at the agreed time, not amused! The constant selling of service upgrades is not appreciated either. I will be exploring other options.

Johannes Badenhorst

Brand new dealership. Nice place to spend a lot of time and money as a customer - which you may find yourself doing often. I have personally been here, their prices are inflated (to be expected at an OEM dealership), but what is not to be expected is the lack of clarity and integrity in billing. They charge in minimum increments of 30 minutes at $160/hour. Having just left the dealership for the second time, with no resolution to my AWD drive problem (and 2 bills of $90 each) I will not be returning again. The sales department has also had issues (on 2 occasions) with following up and returning phone calls. Perhaps this is a forewarning to how the service relationship will move forward as well.

Trina

I have nothing but good things to say about midland Honda and my sales representative Josh Townsend. I was hesitant to purchase, since I was from out of town but josh made me feel comfortable and like I was making the right decision. With the quick correspondence and dedication from Josh coupled with the delivery to sudbury, it made this purchase a no brainer! Thank you for my new (to me) SUV:)

Jordan Ottobre

So happy with the Honda ridgeline words cannot explain I love Honda thanks for everything you guys did for me will definitely be buying another Honda

Lisa Pighin

I would recommend Jon Dickson if you’re looking to lease or purchase a vehicle at Midland Honda. Jon is very personable, professional and motivated to make the purchase/lease a positive experience.

D G

My husband and I were looking for a 2nd vehicle. We met Tom Murrary at Midland Honda. He was honest, reliable and answered all our questions regarding Honda Civic. We purchased the used Honda Civic from Richard the Used Car Manager. Gave us all the information we needed and he personally delivered the Civic too us!...That is someone that goes beyond****

Marg Hamill

Poor service overall. Stood around for twenty minutes with no help whatsoever from a single employee. I did also overhear some of the staff speaking very rudely towards another customer. Way to “value your customers”. Completely turned me off of buying a car here. Midland Toyota, here I come..

Rich Right

I went to assist my wife to purchase a new CRV for her. First of all, this dealer does not go by the ethics code, and they tried a few sketchy things on us for all buyers to beware. On the bill of sale, they added etching for $499, which they claim is a mandatory charge. This is false and misleading (do your research). Admin fee, which I don't recall the cost. Extended warranty for 1600. Winter tires with alloy rims which are absurd and not necessary. Steel is always the way to go. When it came down to negotiating, the sales lady let out a big sigh when we said we didn't need these extra items and fees. Then, the manager came out, and his responses were shocking. He insisted we get winter tires from him as he would price match.Then argued with me that you cannot get OEM hub centric rims from Costco. An outright lie. He was pretty much begging to use his package, which my wife clearly didn't want. They were confrontational with us when they realized we weren't new to buying a new vehicle. He even went as far to tell my wife that he wouldn't feel comfortable selling the vehicle without the extended warranty plan. Basically, pay us almost 5k more, or we won't sell it to you. That was the end of that horrific ordeal, and we ran out of there, shocked. If you decide to use this dealer, be very careful of the deceitful and unethical tactics they tried on us. Just by the managers' responses to previous negative reviews, you can get a sense of his arrogant attitude. He's got nothing on us and should be ashamed to be representing any Honda dealership. I'll take this as a great learning experience and a huge eye opener. My wife purchased her new CRV today in Orillia without any pressure, ridiculous add ons, or fees. She left feeling the way it should be when you car shop. I guess things happen for a reason!

Melanie Thompson

I am a large animal veterinarian, and recently bought a Honda Ridgeline to use for my farm calls. Safe to say I am LOVING it. It suits my needs for having a truck as both a work vehicle and personal vehicle. I tried many trucks, and the Ridgeline has the smoothest ride, and ample storage space. The team at Midland Honda was amazing in the process. Richard considered all of my needs, and went above and beyond to get a cap fitted for my truck that is well lit for my nights on call. Thank you to the team at Midland Honda !

Roberta Douglas

Love my new Honda Pilot!!! I was not convinced my family fell in love with it before me, but I assure you I am now in love with my Honda Pilot❤️ The service from Tyler, Dillion, Richard and our finance lady (sorry I can’t remember her name) was wonderful ????

Don Gordon

Excellent customer service experience! Gwen Hamelin was most helpful and fully explained the work required, the estimated time and probable cost of the work.

Patricia Kitancevski

Midland honda was amazing..everyone so nice !!! Krystal sold me a honda civic..and she was very knowledgeable..very helpful great going over all the cars details...great sales lady!!! I was very pleased from begging to end !!! Hats off to nick too!!! Thanks for making my buying a car experience easy !!!!! You guys are the best !!! Look forward to making Midland honda my second family ????

Aline Ward

Excellent customer service. I couldn't have asked for a better experience all around. This was my first service since buying my HRV from this dealership.

Ciaran Adams

Jon was great from start to finish. Very informative and friendly. I travelled up from Toronto due to the reputation of the dealership and my expectations were exceeded. If you are looking for a new car, this is the place to go!

Kassandra Heroux

I am very happy with the service I received from Josh when I purchased my new CRV. I am also very happy with my choice of vehicle Always happy with all 5 Hondas I've had over the years.

C Wright

Excellent experience had in purchasing a used CRV. Vehicle was prepped and ready on time and delivered in excellent condition. Would definitely consider purchasing future vehicles from Midland Honda. Katrina was a lot of help in making the purchase process smooth and delivery on-time. Called ahead for initial vehicle inquiry and visit and vehicle was ready out front for a test drive. Quick and painless - the dealership made the purchase process easy. Thanks!

K

I have been bringing my Honda into this dealership since I got it last summer. One of my favourite things about them is their staff. They are always so delightful when I go in, and have even come to make it feel personal when they see me. Well done for customer service. However, the last time I had my car in my car was damaged in multiple places. This was extremely unfortunate and a situation where I needed to contact them about it as I wasn’t told when I left their lot of any damages occurring. I worked alongside management to find a solution for these damages. I am not pointing fingers at any of the staff as they have always been great; accidents do happen, and I understand it could have happened in the parking lot just from traffic in and out of the lot for all I know. All and all I am more than happy with how easy it was to talk with them about my concerns and find a solution that worked for both parties. I will be taking my car back there in the future despite this occurrence.

David Bent

I had the pleasure of working with Krystal on the purchase of a Honda Civic sport hatchback .After a test ride in Honda sedan I noticed a sport in parking lot . Once I set foot in it I knew it was the car for me and so did Krystal . Buying a new car can be nerve wracking but with her gentle nudge and guidance it became exciting. My request was a 6 speed manual transmission which they promptly found . The financing department (Lou ) was great and everything fell into place smoothly from plates to financing and insurance . 3 weeks later I now have 4000 klicks on it !! . A great ride and an economical commuter . I love my car . Thank you so much Krystal for knowing my needs even when I didn’t. . You are awesome .!. Thank you to midland Honda and owner Richard who took time to speak with me and welcome me . Yours David bent Victoria harbour

Sharon Nix

At a very difficult time in my life, I went back to the Midland Honda where my husband had leased a CRV two years before. With compassion and great understanding they helped me move into a more appropriate Honda. Peter, Chris and Dawn explained in great detail how the change was made and all the different details in my new vehicle. I highly recommend the Midland Honda for your next vehicle.

Susan Meyer

Always a great experience at Midland Honda. Staff are all friendly and helpful and make you feel like a valued customer!

Ian Brown

Ian and his team do an amazing job! Midland Honda will give you a great car and even better service!

EyeMazing Lash Paula J

I first came to Midland Honda for help with a financial problem that Barrie Honda was not helpful or cooperative with(where I originally bought my car). Chris helped me fix the problem fast and at half the price they quoted me. A few months later I moved to the country and wanted to get an AWD suv. Laura Gamble helped me get into my dream car an Audi Q5! She made the trade in simple, easy and kept me in my budget. I could not be happier with my purchase from Laura. The entire staff is welcoming, friendly and helpful every time I walk through their doors. What a great team. Thank you Midland Honda.

A. Car

We were looking everywhere for a safe, reliable vehicle for my daughter and found it at Midland Honda. We were taken care, with absolutely no feeling of being pressured to buy anything. The service from this dealership was amazing....from the sales person to the sales manager.

Levi Alexander Nicholas

I recently booked a service appointment at Midland Honda and I had gotten a call from Amy asking if I'd be interested in getting my Civic appraised and check out their showroom. Amy was great to work with from start to finish, she was very personable, thorough, even spending time on pick-up date showing me all the interior features and controls with the new 2022 Civic. This is my third car, first at Midland Honda and it was the best experience I've ever had; bow and all! Thank you to Amy and the entire team there.

TheGuyGymnast

Just upgraded to a brand new 2020 Pilot after trading in my 2014 Pilot. As always, the service was exceptional. Josh is a great member of the sales team and was very responsive and knowledgeable throughout the whole process. Midland Honda has always been my go to place for for my vehicle needs and I will also continue to recommend this dealership for friends and family. The whole team rocks!! Thanks for another great experience

Tony Henwood

Barrie honda should shadow the staff at Midland Honda to learn how to treat customers. Midland staff are great

Randall Rennie

Had a great experience, no pressure. Tommy and the rest of the staff were very pleasant and seemed to go that extra mile without expectations. I look forward to seeing their cheerful smiles during regular maintenance appointments.

Pam Stevens

I was great to deal with Peter and Ryan! Easy leasing and we love the car! Many thanks for such fantastic service.

Yoan Morin

Having Jon Dickson help me out made buying so much easier and convenient! Def will send referrals to him. Keep up the honest work pal!

Mike Zulauf

I can’t say enough good things about Midland Honda. From their service, staff and facility, I highly recommend purchasing or servicing your vehicle here.

Karen Schaus

The service I recently had done at Midland Honda was exactly what I was looking for when I bought the car: pleasant and organized staff, quick shuttle to work, scheduling the appointment was hassle free and the service was done at a reasonable cost. I had snow tires removed that they had stored over the winter and an oil change. I recommend the service at this location.

Jillian Ferney

I purchased my CRV in May 2017. I was very pleased with the service and attention I had received. This summer my air conditioner stopped working. I contacted Richard Davies, President and received a phone call immediately. Mr Davies offered to cover the cost of the diagnostics for the air conditioning unit as my warranty was done ( provided I completed repairs at Midland Honda if it was within my budget). He then told an employee that he would sell me an extended warranty for my vehicle, covering the cost of any repairs to the AC and give me an additional 40km of coverage on my vehicle. I spoke to Mr Davies and he agreed to email me the information to which I never received. I brought my car into the dealership for the diagnostics and was presented with a quote for $2300 for a full AC replacement and the $200 diagnostic repair bill. In follow up with Mr Davies I was informed that he couldn’t expect his staff to work for free and when I questioned the warranty we spoke of he informed me it would be fraudulent to sell me the extended warranty. When I questioned his ethics and integrity based on our previous discussions, he offered to make things “right” by offering to buy my CRV for $12000 + tax and have me purchase a new CRV or lease ( $25000 to fix a $2300 repair). Mr Davies informed me I could expect more problems with my vehicle at 129000km. Not what I would expect from a brand that prides itself on the long life of it vehicles and good value for money. I responded in an email to Mr Davies to which I received a response that was unprofessional and condescending to say the least. Mr Davies seems to lack the understanding that to keep my business, I rely on trust, integrity and ethics from my dealership and brand. Because he lacked commitment and follow through, he’s lost what would have been a loyal customer to the dealership and the Honda brand. I am one very disappointed customer!

Casey Ferguson

incompetent dealership. They don’t even carry a windshield nozzle that fits 90% of there vehicles in stock. Don’t waste you’re time with this dealership. Also very rude parts department! Walked out with a sour look on her face and left with one.

HITMARKER1

You could not ask for a better customer experience! Midland Honda has the best team around! They’re always extremely friendly, professional and they’re all amazing at what they do! Every department/employee deserve 5/5 stars!! VERY helpful with the purchase of my TypeR and even more helpful when it came to getting me away from Chrysler!! Haha

Ryan Provost

They sent me a video of what they were going to work on, on my car!!! Dealerships are often synonymous with "bad service" - the team here is great and I recommend this particular Honda to all my coworkers and friends because of it. Literally the best customer service you could ask for. Thank you to Maura!!! Great service advisor!!!

kelly taylor

I had the pleasure of buying a car from Midland Honda and was so impressed! Nicola Gagliardi was my sales rep and he did everything he could to make me happy! He was amazing!!! He actually cares about you, wants you to be happy with your decision and doesn’t force you to like something you don’t. He was so patient with me, and understanding of my budget. He went beyond the call of a sales rep to make sure I got the car of my dreams! Thank you so much Nick!! Hope to buy all my cars from you in the future!

Simon Kennedy

I made an appointment with Krystal from Midland Honda to test drive the 2019 Accord Sport. Krystal was professional and knowledgeable and very helpful. Krystal followed up and answered additional questions I had. I would highly recommend Midland Honda and Krystal when you are looking to purchase a vehicle.

Tony Dittenhoffer

Josh is our hero! For a year, we struggled with getting our Android smart phone working in our Honda CRV, replacing the app, pushing reset buttons, etc. In desperation, I dropped into the Midland Honda Dealership to ask for their help. Josh came out and determinedly, tried one thing after another, including an attempted link with his own phone. He came to the conclusion that it must be the connecting wire. He explained that many wires, including the one that came with our phone, can be of cheaper quality and really made for charging the phone, as apposed to data transfer. Upon his suggestion, I went to a local electronics store and spent $20 on a better quality wire. Lo and behold, it worked, giving us GPS navigation again and other phone features, like reading texts and emails on the screen. We are soooo happy with this fix, thank you Joshua!.

John and Jane King

Without a doubt we have never experienced better service at any other automotive dealership during our many years of owning many well known brands. Midland Honda staff have provided us with exceptional friendly service and go the extra distance to resolve problems. We are very happy customers. Thank You Midland Honda

Anne EliR

I went back to Midland Honda! They got better! Erin and Gwen are great (so now they have 3 stars ie// 1 star plus 5 stars divided by 2). They spoke to me respectfully and kindly, and the service was good. My past review is below. When I went in for a minor issue, the staff 3X kept adding an extra item - "B Service" to my invoice (in advance). They put it back in the third time even AFTER I had insisted to have it removed and verified it was off the invoice. They then tried to get me to sign papers they printed up adding back the B Service, without my first reading that (third version of the) document. Only after they saw my professional title did they actually truly and finally remove the extra item, do the right service, and charge me the correct amount.

Jim Kales

I was in Midland Honda and greeted by a sales rep. Named Jon. What a nice guy. Very informative and and comfortable to talk to. Im currently shopping around and looking to buy in the future. Just doing my homework first. Ill definitely be back to see Jon when I decide to buy.

Val H.

I had an excellent experience with the vehicle technition, Nick, servicing my car. Very professional and answered my questions with confidence.

Blake Snyder

The best customer service you’ll get anywhere, and I’m not just talking car dealerships, I’m talking ANYWHERE! Midland Honda takes extra precautions to make sure the vehicle you are looking at is not only right for you, but will also keep you safer than the president. One of many things that intrigued me was the Honda Certified Safety Check. 100 point inspection on the entire vehicle, if anything even looks weird they replace it no questions asked. Roadside assistance, a beautiful 2017 Honda Civic Hatchback delivered TO MY DOOR, and an excellent salesman that sold everything like it was cake at a wedding. All in all I wouldn’t give this 5 stars... I’d give it 6!!!! I am *over the moon* happy about my purchase and I know I am going to enjoy this vehicle for years to come. So many intriguing deals and benefits with Midland Honda, never going to any other car dealership again! Thank you so much!! ????❤️

art harrison

Dealt with Ian Brown, he made the experience awesome & did a great job for us. I would highly recommend dealing with him, I’ll go back again for sure, thanks so much Ian.

Joe Marouelli

Just bought a used truck that needed a few recalls so i just said do the saefty as well. #1 Safeties should not be over $200...then they quoted me double the cost of the vehicle to safety it...took it to another shop and they listed completely different issues that Honda missed and quoted 1 3rd of the price...cuatomer Service seemed to just want to rush me off the phone and when they offer3d me a comp alignment which was already done at the other shop they try to tell me it is out of alignment...IT Was JUST DONE A DAY BEFORE!!! VERY SHADY business going on there. Honestly it's worth the drive to go to Orillia Dalts Honda if you need anything done. Way more professional and not trying to scam you for every penny as we all know money doesn't grow on trees. If I could rate them minus 1 I would. Not.impressed and hopefully I get my car before they do more damage to it bc I don't trust they will just leave it as it was when I dropped it off. I was going in for a recall and in my opinion they don't want to do work for free!! Suck an egg Midland Honda!! Except you Gwen you were awesome to deal with in person. I give you 4.5 stars ...

George Sebastian

Great service, it was my pleasure to buy a car from this dealership.

David Agro

Jon was great to deal with and made the process of buying a car really easy. Coming from out of town, Jon did what he could to set up times that were convenient with me and my travel. Right away he mentioned Midland Honda’s trailer delivery service to help with reducing my travel. I would highly recommend Jon and the team from Midland Honda.

Irene Cowan

Midland Honda is definitely a dealership I would recommend to a friend for a variety of reasons. First of all, I have been delighted with the respect that all of the staff in the dealership gives to its clients - regardless of gender or age. Secondly, our family owns a 2006 Accord which still runs like a top, thanks to the awesome service department led by "Ronda from Honda" . Third, we purchased a CRV from Tom, who was passionate about the vehicle and brand, and very fair with pricing. Finally, other sales staff and even the management were not only courteous, but also were genuinely interested, in how we were enjoying both of our vehicles. Would I return to Midland Honda - absolutely!

Cassie Barron

I would like to thank Marc Chauvette for the amazing service! Went above and beyond to make sure everything went smoothly and easy as possible for me!

Tammy Bickell

Staff were friendly and very knowledgeable. They were able to have my car in for repairs within a week! I am so glad to have Midland Honda be my new go to place for maintenance.

Darryl Cote

Just bought a car from Midland Honda and I was very happy with the service I received from the saleswoman Laura. She was very knowledgeable and wasn't pushy about anything. The price was more then fair I would totally recommend dealing with Midland Honda to anyone looking for a reliable car or suv. I will be a return customer for my wife's car down the road. Thanks!!

Stacey G.

If you want knowledgeable, friendly and attentive staff then you should definitely go to Midland Honda. Dawn Downer, Lou David, and Nick Gagliardi were absolutely wonderful! They got us into a vehicle that exceeded our expectations with monthly payments that we can afford. We were nervous that we would experience high pressure sales tactics, but we were treated to the exact opposite! Everyone there was genuinely friendly and made us feel super comfortable. We even met owner (Richard Davies) and he was just as friendly as his staff. It was such a pleasant experience that we would certainly go back again for all of our vehicle needs. We would also definitely recommend Midland Honda to our family and friends.

Micheline Belanger

Claudette greeted us and we felt very welcomed and comfortable with her. She helped us find the car we wanted at a reasonable price. Can’t wait to pick it up with the extras we’re adding. Thanks!

Lauren Mayer

Brought my car in for a seasonal tire swap and dealt with Maura. She was absolutely amazing!! Midland Honda is filled with professional and kind staff. I would highly recommend!

dany auclair

I bought a 2021 Civic sport from Brennan McGillvary. I was please with Brennan’s no pressure sales tactic which made the experience pleasant and seamless. Thanks Brennan

Heather Peyton Bailey

Great service! Thanks to Brennan and Lauren. This is the 3rd vehicle purchased here. Well worth the drive to Midland.

Dennise Smitten

It was superb Ian was a great salesman answered all The questions I had .hes very knowledgeable on what he is selling I wouldn't hesitate to recommend him or Honda to anyone . Its was a great experience for me.

Pat Dubrick

We are very happy with the service at Midland Honda. The service was excellent the sales man Jon was very willing to help us and is a very great sales person

Erin

We had a great experience purchasing our new (to us) vehicle from Midland Honda. Even though we live 2.5 hours away, Claudette made the process easy and personally delivered the car to our house. From a parent of a 4 month old and a 2 year old, thank you for making our lives so much easier!

Olivia Kaminski

I had a very good experience with Kasia. She made buying a car an amazing experience, and was very professional. The location is beautiful, and I would highly recommend checking it out if your looking to purchase a car.

Kevin Theiss

Started my search for a compact suv here and wound up rather disappointed with the approach management took. I had a good experience with my saleswoman, she did everything she could to make it work. The appraisal for my trade in was low so I wanted to crunch some numbers at home and see if I could come up with more of a down payment instead. Before we left management came in to try and close, as expected. That's when things came apart very quickly. He was clearly only trying to sell the cars on the show floor, ignored our needs and explained the low trade in value with such indignation like I was some kind of idiot. It's not my first trade in and I have every right to decline on a low appraisal, it happens. We never got to looking at other models or financing options because he left us with such a bad impression. We'll be continuing our search elsewhere.

Jody Tregenza

Today I give Honda a Five Star! I took my car in for its first oil change and was treated as usual with smiles by Gwen Hamlin and Kelly was just as great. I appreciated the tour of the new building and was pleased with the service I was given. Thank you Kelly and Gwen!

Keegan Mackillop

Ian was extremely helpful from start to finish. Very knowledgeable and friendly. He made things easy and we genuinely enjoyed our experience. Thank you Ian!!

sue lemaitre

We recently brought our 2009 CR V in for a recall. Unfortunately our vehicle was deemed not repairable and was removed from the road. Although we were not in the market for a newer vehicle at this time Honda did offer us a great buy out and this went a long way to help purchase a 2014 CR-V. The staff at Midland Honda was great thru this difficult time and were very professional at meeting our needs. Tom Murray was especially awesome in helping us thru this process , from working within our budget to find a newer vehicle, to all the paperwork and delivery of the new vehicle. Thanks to all the staff and especially Tom for making this happen.

gwen hamelin

I bought my first Honda last month. It was the smartest thing I ever did. I bought the HRV. I am so happy with the car. Joshua downsend was my sales person. He is super nice and answered all my questions. Very great place to deal this.

Janice Smart

My first experience was great thanks to Josh Townsend at Midland Honda. The best customer service in town. Thankyou Josh and hope to see u soon.

K Dupuis

Since we have purchased our vehicle at Midland Honda in July 2020, we have received wonderful service. Our vehicle just went in for it's first oil change and was VERY impressed with the service from the time I arrived to picking it up at the end of the day. The staff were quick to greet me and went through all Covid screening protocols as well as making a point to have a conversation. I was also impressed with the alignment machine that I drove through as I brought my vehicle into the service garage. A staff member took the time to explain it to me as well as the results of our alignment and tire life. As I waited for a shuttle, I was offered a warm drink to start my morning. What a great way to start the day! I received a text at work letting me know the service to my vehicle was completed and even made a personal connection referring to our conversation from that morning relating to work. At the end of the day, I was greeted promptly again, asked how my day was at work and offered a warm drink again! While I waited for my vehicle to be pulled up for me (clean from an in house car wash!) I had asked about a circular room with a rotating floor just off of the entry/exit to the garage. Turns out it's a 360 degree revolving room to take pictures of vehicles to post to the site. Very cool! Overall, we are not only extremely happy with our new Honda vehicle, we are equally as pleased and impressed with the service we have received, even down to the shuttle back and forth (which I forgot to mention). We had a great conversation and the driver also asked me about my day, relating back to our morning conversation! Thank you to the wonderful staff and well done with the amazing, new dealership! Keep up the fantastic work!

Neil

Great experience 5 star! During unprecedented times and measures Nicola Gagliardi delivered the best virtual test drive a guy could ask for! He was able to make me feel confident in this purchase when i was unable to be there. Nicola Gagliardi then delivered my new puppy right to my front door 200 km's away from his Honda family. Gagliardi takes the expression shirt off his back to a new level when he gave me his Honda coat after i told him i liked it lol. Overall a 5 star experience! I would not hesitate to purchase again from Gagliardi my #1 car guy! Thanks to my Midland Honda family! Neil C.

Tracy Becker

Jake was super helpful with answering all of my questions that I had and was incredibly patient. I will be recommending him to anyone that is needing to find a car!

Gord Jaensch

A great experience. Friendly accommodating staff. Let me use a spare office so I didn’t miss a beat of my own work. Will use them for all my Honda needs. Thanks Midland Honda team.

Hailey Ward

The people at Midland Honda are an absolute pleasure to deal with!! Especially Becca, she went above and beyond to make my recent purchase and made the process so seamless. I would go back here in a heartbeat and would recommend everyone else go as well! Thank you so much again ????!!

John G

My experience at Midland Honda was very satisfyingly, sales professional Jake Burford is the best I have ever dealt with. He gave me a tour of there new dealership and it is top notch, great job.

Brian Sabate

The service was great and done within a short period of time, the staff is great and caring. The service advisor whom I dealt with was helpful, informative and a great person overall. Thank you Maura Moschella for all your help and professionalism, I really appreciate it.

Yves Baker

Great experience. Friendly staff and no complaints about the work that was done. Specifically in our case staff went above and beyond. We could not be happier with the service.

Maura Moschella

Amazing friendly staff!! A must for anyone looking for great service and knowledgeable sales staff. Beautiful new state of the art dealership. 10+!!!

Catherine Toovey

I bought a used SUV here a few years ago and they were a delight to purchase from. Very transparent about their pricing on used cars so no haggling or thinking that you're getting ripped off or wasting time comparing prices online for hours. They do several customer appreciation events throughout the year as well. I hear the new space will be enormous and wonderful so congrats in advance!

Jen MacMillan

I bought a new honda civic here a few weeks ago. All staff were friendly, knowlegable, and I recieved prompt service. Very happy with my new vehicle. Special thanks to Richard and Dawn, they went above and beyond, and have followed up to ensure everything is running smoothly.. .thanks!!

Marg Miller

The staff were very attentive and made the whole experience very positive. It's very reassuring to know our future car care at Midland Honda will continue to be met with care and kindness and very knowledgeable staff.

Steph Jackson

For efficient, caring and honest information regarding car sales, contact Ian Brown. He is a knowledgeable and enthusiastic professional who really cares about your safety and satisfaction!

Maureen Sutcliffe

I went to have my winter tires put on my new Civic Turbo and I was treated like a queen. Everyone is extremely helpful and happy. Thanks to all for a job well done.

Jessica Bolyea

Friendly courteous service. The new building is gorgeous. The waiting area is comfortable and cozy. Service advisors kept me updated and got us in and out quick as possible. Very Covid-19 safe with sanitary measures in place

Kathy H

Went in for an oil and filter change. All work was completed efficiently. I left while this was happening and went for a walk. Then got a call where I was up sold to a terraclean service to remove carbon deposits. Sticker shock when my total charge was $410. In hindsight I’m not sure I needed this service. Online discussion of Terraclean is ambiguous. Plus my 2018 Honda FIT has what Honda promotes as “earth dreams technology” which is supposed to be clean and efficient. Feeling I should perhaps have held on to my $200 extra!!

Paul Hoddinott

It all went well until I checked the way they put on my wiper inserts not well now I need a blade now which they ordered but can't find but told me it was there. That was two weeks ago still nothing so still putting up with a bad wiper.

Kim Rizza

I have used this place 3 times since moving to the area. First time was to have winter tires removed, 2nd oil change, 3rd to have winter tire on. They gave me a time and each time it takes forever to have my car done. Today 3 hours to have the tires done. They offered me a free wheel alignment and it wasn’t even done-as I sat in the parking lot for almost 2 hours cause they said when I dropped off 1.5 hours - 2 hours. I saw workers in cars not wearing any PPE or wiping the cars down when they entered it. I understand today they opened in the new location but this is frustrating. My husband did say a lady did come out while I was taking care of invoice and wiped it down. Sadly I think I may drive elsewhere

Anita VZ

My new car experience was terrific. Jon was very helpful in pointing out the differences between the Civic coupe and the sedan . I went with the sedan for easier accessibility to the backseat. I will definitely bring my car here again for service.

Rhiana Stevenson

Typically, I dont take the time to write these types of reviews - but in this case I feel I have to. After purchasing a couple used vehicle (3yrs old) car from downtown Honda Toronto - we decided to service in Midland after hearing good things. First Appt (Tire leak)...the service agent got our VIN wrong and sent me on a wild goose chance with Downtown Toronto Honda as they were telling (essentially) we were ripped off and the vehicle was from the USA and should have been disclosed to us. turns out - she wrote down the # wrong...multiple times... Second appt - oil change and a check up on a couple odd noises we were hearing from the car. get to my first thing-sat morning appt...they can only do the oil change as they only had one mechanic working..."they should have never booked the other things" REALLY? how is that now my issue? regardless, I got my oil change and left. Having to then book another appt for the noises and driver side airflow issue. Third Appt - my husband takes the car in. they call to say they need to perform a break job for one of the noises (clicking when backing up) as ask the customer service person to explain how the clicking correlates to the breaks. she says she will have to call back (not once was i offered to speak with a mechanic etc.) - she gives a weak explanation...and frustrated (i just want to clicking gone) i agree to the $400+ service. She also then tells me the total bill and i agree to the cost for her to proceed. - i look at the bill when i get home and its over $200 more than the price discussed! turns out the performed an entire diagnostic (electrical etc) on the vehicle to determine it needed new filters...yes, just air filters! but $140 for the lengthy diagnostic to determine the <$100 air filters...I'm not a mechanic, but wouldn't you check the easiest/quickest thing first? Flash forward a month, the clicking when backing up is BACK! not surprising...but I was NOT going back to midland Honda. Flash forward to another oil change. this time with Barrie Honda. I explain that the filters have all been done and the clicking is still there - even though it was "fixed" with a break job. the service adviser looks at me and shakes her head - says the clicking is a know Pilot issue and that there is a specific "Fix" for this issue (...not a break job). She suggests I go back to Midland Honda for them to re-do the work. I told her not a chance...I wouldn't be going back there and for them to do the work and I will pay again. Moral. Doing business in a small town, you really should have more respect for your hard-working paying customer's money AND time. I would never return, and I would never recommend this business to anyone.

Ken Carswell

Jon and the entire team at Midland Honda exceeded my expectations with their ability to facilitate my budget on a short time line and I could not be happier with my experience or my new vehicle!!

Peggy Kerk

Krystal was very helpful in getting me my new CR-V. Richard and Chris helped explain financing options. My new Honda is terrific with only 110 kms on it. Many thanks, Peggy

P K

Bought a commercial vehicle from midland Honda. My salesman was Jonathan great guy easy to talk to and stress free process from A to Z. Also the dealership owner would always come around say hi and answered and resolved any questions I had . Great owner great sales man . Keep up the good work .????????

Samantha Kolbek

Each and every person that helped me did an amazing job. Maura was amazing, kind and super helpful! Everything that needed to be done on my car was completed and done in a timely manner. Amazing work!

Maria Fehr

Just picked up a great used truck at Midland Honda. Best dealership experience I’ve had to date, highly recommend dealing with Jon.

Rick Atkinson

Midland Honda and those associated with the business have been great. Right from my test drive to the delivery of my snow tires I received top notch care and service. If you are considering a Honda, I recommend Richard and his team. Rick Atkinson

David Simpson

Everyone at Midland Honda was fantastic; Tom especially. He helped me find exactly what I needed for our family vehicle. I'll be back for sure.

Cynthia Cote

Dealing with Midland Honda was a 5 star experience from beginning to end. They checked all the boxes for us. Great service, great products, great prices.

Vanessa Dorion

I wanted to share a small note about our recent experience with Midland Honda. My husband and I were on the hunt for a new vehicle to replace our aging Ford Edge. Being a creature of habit, I started the process off looking at the new Edge and followed up with test drive in the new Terrain. I will admit, we have never owned a Honda. I hesitated as I pulled into the Midland Honda lot. I was met by Ty at the door and instantly felt welcomed, valued and listened to. I told him what I was looking for and I sat in the new CRV in the showroom... and that was it! I knew it was what I was looking for! I can't say enough positive things about our entire experience. Ty knows his vehicles, he was beyond friendly and has an excellent sense of humour! I did not feel any pressure and felt as though he went above and beyond. Lou was excellent and so was the service staff! It was so refreshing to walk into a place of business and instantly feel at home. I will sing your praises to whoever will listen. I'm only on day 3 with my new CRV but am thrilled with vehicle from front to back. Thank you for making a somewhat unpleasant experience (really, who likes to spend money?) very positive!

sandi Hudson

Just bought a 2020 CR-V with Jon. The whole experience was amazing from the first test drive to picking it up. Rather than just trying to push the sale, Jon listened to our wants and needs, helped us find exactly what we we were looking for, and got us a much better deal than the first dealership we visited prior to checking out Midland Honda. 100% will be recommending to my friends and family!! Thank you!

Rachel Nederend

I had a wonderful experience with Jake Burford today at Midland Honda! He was very friendly and knowledgeable of the products. ????

Tim Tremblay

I was at the midland dealership helping my mom by her very first brand new car. Ian Brown was there to greet us with a smile and was very happy to help us with all of our needs. My mom loves the car and the service we get at Midland Honda. Ian made my moms car buying experience easy. Helpful, happy and knowledgeable. Would recommend going there to anyone. Ask for Ian when you get there.

Fiona Davis

Had a very pleasant experience. Ian was able to answer all my questions, very knowledgeable. I would definitely recommend to friends.

Anita Tabobondung

I found the service at Midland Honda outstanding all members were polite courtesy and extremely helpful Thanks you for taking good care of my vehicle I trust Midland Honda to be fair and honest as to any repairs needed or required Five Stars in my books.

Melissa Doren

I just received my second vehicle from Midland Honda. My last vehicle I bought in 2012 was a used Honda Pilot that I had for just under 10 years and that I retired with 400,000km on it. It was such a great vehicle that I replaced it with a 2021 Honda Pilot. I’ve known Richard Davies since I was a kid. My parents bought a vehicle from Richard in 1995 or 1996 and kept returning to him for all their other vehicle purchases. As an adult I’ve bought every vehicle I’ve ever had from Richard’s team because the customer service is awesome. I understand now why my parents bought so many vehicles over the years from him! Amy Lea worked closely with me on this purchase and she was awesome. Fun and easy to work with. She even came along on my delivery to go over everything with me for the new pilot and I live an hour and a half away from Midland! I was so surprised on delivery day when I answered the door and found her standing on my front porch! Lauren in financing was great as well. Norm picked up my old pilot and delivered my new pilot. He was great as well. The whole team is fantastic and I won’t hesitate to return for my next vehicle.

Cecily Willan

Working with Jon throughout this process made buying a car so enjoyable and stress free! Something I've never been able to say before (ha!) Highly recommend Midland Honda and DEFINITELY ask for Jon - you won't be disappointed!

Missi Laforet

Had the opportunity to purchase a vehicle fromJon, he was the best, very patient and informative. Great experience highly recommend Jon as the guy to get you in your dream car.

Renee Gsgnon

Jon was fantastic to deal with! Super friendly and patient with me. He was quick to reply to any questions I had. Will definitely recommend others. Thank you, Jon!

Sandy Genge

Although Jon is quite new to Midland Honda he was very professional when he called and made the initial appointment to discuss early trade in options. I met with him and he worked hard to meet my expectations but didn't apply undue pressure for me to buy. He listened to what was important to me and didn't hesitate to escalate if he didn't know the answer to my question. He was very personable and made me feel that my business was valued. I won't hesitate to recommend him to friends and family

Catherine Zummach

I love my new car..the sales people where great. Worked real hard to find the perfect car for me. They weren’t overly pushy and in the end found just what I needed for the right price????

Mike Pople

Very knowledgeable sales staff.. Josh was able to answer all our questions during the buying stage and then took the time to explain all the features of the new Civic to my wife and I. He even linked our phones to the new car.... thank you for an enjoyable buying experience...

Dan Ward

Had a great experience with Jon Dickson. Incredibly nice guy and really knows the cars.

James Simpson

Talk about a WOW experience.... From requesting a test drive to buying the car. Jon went adove and beyond to making buying a car from Midland Honda a breeze. Friendly, knowledgeable, personable all around good guy. Sale manager and Owner both thanked me for my business. Highly recommend buying from Midland Honda, and Jon is the representive to talk too. Thank you

Sherry

The retirement presentation was excellent! It covered many aspects of the subject in an informal atmosphere. Kudos to Midland Honda for offering this educational topic in a very comfortable environment. Staff were so very friendly and the speaker was great! What a wonderful thing to have your car dealership offer incredible events that don’t always involve Cars!!????

deidre k

Love my new car and Jon was really easy going and a pleasure to deal with, he made the perfect recommendations that were tailored to my needs. Great experience!

Anne Vincent

My husband and I had a very positive experience purchasing from Midland Honda. Everyone was very friendly and accommodating. We left very happy and with a new/used vehicle. A+

Myriam Dorion

Honda service was super. Right from the start they were helpful and accommodating. Thanks so much

Sharon Maracle

We just leased 2 vehicles from Midland Honda! Our salesman Josh Townsend was great! He went through every detail thoroughly with us so we could understand the fine points. He also Gave us a tutorial of all the new technology in the 2020 CR-Vs. Excellent service Josh.

Susan Fox

Midland Honda Dealership excels in Customer Service! HOME DELIVERY! My brand new car was delivered to my front door. That's SERVICE! Thank you to Richard, Maura & Dillon! ???? If you are looking to buy or service your car this is the place to go no matter where you live. #1 Customer Service. They really do care & stand behind their product. The staff take great pride in their work. Trustworthy & Knowledgeable people!

April Leduc

A BIG shout out to Midland Honda for all their hard work and support in helping me get into my new car! I couldn’t be happier! ???? A special thank you to Dawn Downer and Lou David who worked around the clock to make it all happen! You guys made this experience such an incredible one and I couldn’t be more greatful! ❤️ Thank you to my new Honda Family ????

Safe Travels

Excellent service department. From the phone call to book the appointment, the courtesy driver, the Mechanic (Alex) to the explanation of charges and payment (Maura), everything was very professional. Will definitely go back. Car rides better and the gas mileage has improved. Well done !

Jeff Swire

I have known Richard for many years and have grown to know many of the team at Midland Honda. They run a first class operation and put the service in “customer service”. I am so impressed I refer easily 10 people a year to the team at Midland Honda... why??? Integrity, outstanding service and desire to earn your trust and business. I have purchased vehicles through Richard and his team. My family,friends and associates all turn to Richard and his team for their new (and used) car needs. My son purchased his first car (Accord Coupe) in 2018. He was amazed when the covered trailer appeared at the house and out came his car. The sales team walked him through the set up of the car and looked after all the paperwork. You couldn’t ask for better service! A First Class dealership... that’s why I purchase and refer people to Richard and the team at Midland Honda! Jeff S.

Barb

Great experience leasing my new vehicle at Midland Honda. We dealt with Matt who was friendly, low pressure, and easy to talk to. The entire process was easy and comfortable. I've also been happy with the service department in the past and will be returning for service on my new vehicle.

Frank Ditullio

Entire team at Midland Honda were a pleasure to deal with! Made my buying experience seamless and enjoyable.

brian ritchie

Midland Honda arranged a new rear window on our CRV and dealt with insurance. It only took 24 hours to get the glass and it was installed in a exactly when it was agreed to. Staff were all courteous and friendly.

Julia

Amazing staff and service at Midland Honda, you now have a life-long family of customers!!! We have been driving Hondas for many years, but have never experienced such wonderful and professional service at any other dealerships. We especially wanted to say a big Thank You to Richard, Tom and Kristin for all your time, help and patience! The purchase of my new car has been a year in the making, and through it all, they took the time to listen to my needs and concerns. This was especially important since I am physically challenged and within this past year I have had to start using a wheelchair. As a result, I had very specific requirements in purchasing a new car. I also had to have hand controls installed into my new car, and this team reminded me of Honda’s rebate available for such modifications. They also went above and beyond to help me with organizing the drop off and pick up of the car (by trailer) to Superior Home Health Care in Barrie for the hand control installation. It was an absolute pleasure to do business with Midland Honda and we look forward to seeing you in the near future!

Laura Swire

Richard and the rest of the Midland Honda Team could not have done more! Their focus on total customer satisfaction is amazing. I love my new vehicle! Thank you.

Nick Oppedisano

Midland Honda staff were so professional have bought my last two Honda's there. Service was great also very friendly and a pleasure to deal with. Thank you again

Kristyn Dick

Highly recommend this dealership!! Jon was very knowledgeable and helped me choose the right car!

Luke Selvester

Inquired about an SUV for my family, Jake B was very helpful, enthusiastic and would highly recommend him and Midland Honda. Thanks Jake!

Crystal N

I purchased my very first Honda just over a year ago and they have been FANTASTIC!! They are all super nice and very knowledgeable. I had my van in yesterday for a service and the customer service in that place is awesome. Would I recommend Midland Honda, ABSOLUTELY, and actually have done so! Keep up the great work!

Devin Thornton

Over all my experience was ok- I had bought a jeep off of the dealer ship that had a broken heating coil (no heat in the car) the cost was going to be 1,400 $ I explained that the jeep was broken when purchased and they kindly offered to cover the charge, for that I'm thankful. I went out to grab my jeep and noticed they had left my passenger window completely wide open!!! I was not impressed. After the jeep got fixed up all was working great, but I noticed all my change that was in my cup holder was thrown into the back of my car all over the floor?! So my over all experience was ok- happy they did the work needed to the car/ unhappy with how they handled it and treated it.

Mark Kiernan

Customer service is outstanding . Josh had the car i wanted and Lauren worked hard on the financing I needed . Love my civic sport Thank You so much. !! Mark

Heather Rodger

Absolutely Amazing ! Very happy to make the drive to Midland Honda from Barrie . A real person answers the phone in service and sales staff was over the top ! Associate’s welcomed and treated like Royalty. Salesman Daniel Burley ????

brooklin hickey

Ian was my salesman and was incredible to work with! He’s a very understanding and accommodating guy. I highly recommend this dealership, salesman to anyone in the market for a new vehicle.

Reece Kloosterman

There is a significant amount of garbage/litter in the rear ditch of the property facing Prospect boulevard. Maybe time to get the salesmen out for spring clean up?!

Andrew Burk

Big thanks to Jon and the rest of the team at Midland Honda. I'm loving my new 2020 Accord and will be reccomending their dealership to anyone I know.

Carol Jeannotte

Got a big bolt wedged in my tire on a Saturday of the long weekend. Drove to Honda hoping they could help. Erin in service was professional and courteous. They had me fixed up within half hour. Although pricey, it got fixed and I was on my way. I don't remember a time I actually had a good experience there, so thank you! **answering question below...it was pricey because my friend also had the very same thing happen the same day, got hers done at Walmart for $30. Mine was $53! I didn't buy a new tire, I got it fixed.

FraggyUK

Great service from Tom and the team as usual. The new Ridgeline drives like a dream! Also a special mention to Ty and Nick for making the process of leasing another vehicle all the more enjoyable.

Justin Mccoy

The tech did a good job, swapped my tires & diagnosis my suspension prob in 20 mins. How do I know? Because I only walked away for 20 mins came back and stood outside as it gradually got colder and colder waiting for the service person to call my phone or to recognize me. I had to go ask about my car 5 mins before they close. Yeah it was done, out of visual range and waiting for me to pick it up, I had to take time off work because there were no options for weekends. If I sound angry it’s because I am.

Spencer Williams

I had an excellent experience at Midland Honda. All of the staff was fantastic. It was a customer experience like non other as all of the staff was very interactive and shared your excitement of purchasing a vehicle. This was my first vehicle purchase and I would strongly recommend considering Midland Honda as your dealership of choice.

Ali Shukor

Special thanks to Adam D'Agostino for his excellent, friendly and professional customer service. Adam simplified the purchasing process, and coordinated all my extra requests pertaining to paint correction and engine work. He even took three hours out of his day to deliver the car in person to my house! I also want to thank David Van Huis for ceramic coating the car and his detail work. Midland Honda certainly sets a benchmark in terms of customer service for their industry. Many thanks once again!

carolyne kerr

Amazing experience with my vehicle purchase from Midland Honda! The sales rep Jon made it an easy and fun experience !! Would recommend to anyone

Karen Middaugh

Some of my friends ask me why I pay the money to get my car regularly serviced at Honda, but I say I have had nothing but excellent service. Two weeks ago my key broke off in my ignition. Off I go to Honda with no appointment, assisted me right away and Honda only charged me to fix the key - $25, instead of buying a new key which would have been a lot more. Last night, my headlight bulb went out. In I go again, with no appointment to buy a bulb and the nice people at Honda put it in for free. I just paid for the bulb. Great service from Honda means a loyal customer.

Brody Edwards

Would Highly recommend Midland Honda to anyone looking for a new vehicle. Thanks to Jon Dickson from the sales team and Ryan Gravel from the finance team for doing everything they could to make my car buying experience as easy as possible

Tricia illman

Fantastic service as always. Dropped my new vehicle off right in my driveway! We have been a long time customer of Midland Honda. Just traded in our 10 year old Odessey for a 2021 Pilot. Absolutely love my new vehicle!

Kelly C

What a great facility. Very clean, friendly staff great service. My mechanic Alex, sent me a walk through video showing me what needed to be done to my car and made recommendations to prepare me for possible future work that may need to be done. The front desk Maura, made my appointment quickly and helped me during my check out. What great customer service. I highly recommend!

Terrie-Ann Winstanley-Hayes

Jon was great. Very helpful and friendly. He explained everything I needed to know to make my decision. The process was fast and clear. And I love my new car :)

Anna Kowalczyk

We had a great experience with Midland Honda. Nick was very patient and assisted us with finding the perfect vehicle for our family. Thank you Nick and the entire team!

Dianne Burk

Loving my new Honda CR-V!! Great service - Thanks Jon Dickson!!

sarah carlton

I love my new 2021 Passport! Great customer service from the whole Midland Honda team.

Rene Laurin

great.... only requested tire swap and storage but offered other items that could/should be done but only time for tire swap today....items noted..Thanks

Wendy Koop

I spoke to Jonathan Dickson about possibly purchasing a car from your dealership. His customer service skills were excellent! He went above and beyond to answer my questions, return my calls and provide me with all of the information that I needed to make an informed decision. It was a pleasure dealing with him!

Wayne Doucette

Came in for regular service and was met promptly in the drive thru. My advisor Maura, kept me up to date through out the visit. It was a pleasure having my car serviced at the new Midland Honda!

Mark Atkins

Love my new CRV. Jon Dickenson was the best. Very friendly, extremely knowledgeable and went above and beyond for us.

Rebecca Faithfull

I used to deal with Barrie Honda but after weeks of trying to get an appointment and 9 days of waiting for a call back I decided to try midland honda and I'm so happy I did! The customer service was excellent. Maura went above and beyond to make the experience a good one. She even went out in the rain to pull my car up for me so I wouldn't have to walk in the rain. I will now be using Midland honda for all my service needs! - Halyna

Erin Sheridan

I highly recommend Midland Honda! I had a great experience purchasing my new car there. The staff is friendly, professional and listened to what I wanted in a new car. Krystal was my sales agent and was awesome! She took her time and was very informative. It’s worth a drive to Midland. Thanks to all the staff I dealt with. I LOVE my new Honda and look forward to dealing with you in the future!

Cody Hopp

My experience with Ian was excellent. He was very knowledgeable and easy going. He made us feel very comfortable trying to find our next vehicle. Highly recommend!

Dustin Neal

I just bought a great used car from Jon and I couldn't be happier. Very professional service and truly went above and beyond. Highly recommended.

M Naccarato

This dealership is truely amazing! They understand the real meaning of customer service. We drove three hours to this dealership with the hope of getting a new vehicle and been taken care of. The staff there are exceptional from the salesperson Brennan, to the Sales Manager Tyler and Financial Manager Lauren. We certainly would recommend to have a vehicle purchased here.

Kelly

I drove about 2.5 hours because they had the used car I wanted. Krystal Eipl was so helpful & patient by both text and phone. They made the process quite simple and fast so I didn’t have to spend hours doing paper work when I finally got there. They gave me a incredibly fair price for my trade-in, as well. I would highly recommend Midland Honda if you are looking for a vehicle. I found the same vehicle at a London, Ontario dealership but actually chose Midland because they have a page dedicated to their employees pets and I am a huge animal lover. I think that feature is adorable.

MrWeldermanT

Had the pleasure of working with Josh Townsend on the purchase of my new to me Civic.I would have to say overall, one of the best car buying experiences I have ever had!!From the initial phone conversation that I had with josh ,right up until i picked up the car ( and beyond even)josh was Courteous, extremely knowledgeable about the vehicle, and extremely helpful throughout the entire process.He answered every single question that i had(which was alot) with ease,and Continued to answer texts regarding the car and the financing after I had already brought it home!! This guy go's above an beyond to make sure the customer is completely satisfied, and he also does not push upgrades or add ons upon you, which I find completely refreshing as I am super uncomfortable and not happy with pushy sales tactics.Now on to the financing portion with Mrs ,Ashley Betts. Ashley was very personable and very knowledgeable about vehicle financing. After asking my permission to shop around for the best rate for me( which would require multiple inquiries on my credit,which would in turn affect my score negatively each time)I asked if she could recommend a financial institution that in her experience was currently offering the best rates available to avoid multiple credit inquiries. She promptly recommended one in her professional opinion, and within about and hour I received a loan offer at an amazing interest rate!!The part of the experience that did not sit so well with me was the part about purchasing additional loan insurance for the loan, I fully understand that sales people work in part or full off of commissions, however I felt That ashley In part downplayed the total cost of the additional insurance. Additionally ,when I had discovered the full cost of the insurance ( which would have been 9000 dollars with interest and everything)and questioned Ashley about this, she went into a follow up sales pitch seemingly ( like she was reading off a script) to try to reassure me that this was the right purchase for my family and I.Only when I had asked straight up if i was obligated to purchase the additional insurance did she disclose that it was optional ( while still implying that this may affect my interest rates that I had already secured) Having a girlfriend that works in finance ,was a huge plus in understanding how all of this works, however I feel and felt that this was a sneaky upsell tactic to make money of of unsuspecting buyers. This was the first and only negative aspect of my purchase at midland Honda,and also the reason that my rating wasn't higher,It felt like a very underhanded attempt to extort additional money out of me,after I had already spent a great deal of money there.I will say that Ashley did in the end,get 2 of my warranties extended, perhaps because she did not want a negative review, perhaps because she felt bad, regardless I already had a bad taste in my mouth because of this .

deborah laurin

Service rep was great, you advertise the best price for oil changes but it’s not true, Midas & Toyota is much cheaper, I made an appt & it still took 1 & 1/2 hrs just to get an oil change, I will not be back Thanks

Joan Hudson

My experience at Midland Honda was outstanding. I bought my new Honda about a month ago and I am loving it. The Staff and sales team were all friendly and knowledgeable Great experience, great car!

Chris Dvorak

Always have a great service appointment at Midland Honda. The service advisors always call to tell you of any service recommendations and don’t push you to do them. Their estimated time is always close to what they say and I never see any additional charges other than what I know of. I live near Barrie, but drive the 1 hour just to have my vehicle serviced at Midland Honda. Great job team Midland Honda!

Harsh Shah

I recently bought a 2018 Honda Civic Touring from Midland Honda. It was a great experience to buy the car from midland honda. Professional and very helpful group of people. I had some issues that needed to be corrected in car they were very prompt to correct them even when they did not have the capacity in showroom they sent my car out to get it done. I am very happy with my purchase from them. Even after buying my car they are helping me to correct the issues I found later on as they promised. A huge shout out to Ian my sales specialist, Stephen-Pre own sales Manager. A very special thanks to Richard Davies -GM for personally looking after my requests. Midland Honda is a great place to buy pre-owned car as they are good in pricing, have great cars and great service. Keep it up ????

William Mondor McNaughton

I’ve always been a little skeptical when buying cars, especially used, but Jon was super helpful. His advice was right in line with the research I did before going in and he was was really patient throughout. He was very genuine and honest, which was a huge relief. Not sure if you’ll see this, but thanks again Jon!

jehne trottier

The staff at Midland Honda were amazing. Arthur was an excellent salesman and would recommend him to anyone who is looking for a new or used vehicle.

Judy Hawkins

Just thrilled with our new Honda CVR... Dawn Downer made the whole experience so easy... The price was competitive... The service and the assistance from other staff shows that something is quite right here... Definitely put Midland Honda on your list when shopping for a car...

Taysha Lacroix

Gwen was great. She is so friendly and welcoming and explained things clearly. My entire experience including the initial call to book my appointment was impeccable. I had a change in my schedule and wanted to come in earlier on the day of my appointment, I was pleased to learn that they would accommodate. Thank you.

marilyn kitay

I recently leased a HONDA CRV from MIDLAND HONDA. During a very stressful time resulting from Covid-19, business procedures and interactions have had to be modified and changed. MIDLAND HONDA carried out all Covid-19 safety measures in a respectful manner. Richard Davies was most accommodating, professional, courteous and knowledgable throughout the entire process. I appreciated the time taken to answer my questions and to put my requests in place. He and his capable, friendly staff followed up on all matters concerning the lease in a timely manner. The service at MIDLAND HONDA is excellent. It is gratifying to know that as a client I am important. I am happy with my new vehicle and will continue to do business with Richard.

Germainepw Lesperance

We purchased our Honda pilot from Midland Honda and the sales staff was amazing. The staff is always courteous and efficient whenever we bring the car in for service.

NT

I spent the whole day visiting dealers in the Midland area and my last stop was Midland Honda. I was very fortunate to meet the Sales Manager Nick Gagliardi. He was extremely personable, professional and listened to my needs when I was considering to trade in my older vehicle for a newer one. Cost was an issue and i was on a strict budget. He was the only dealer in town who worked harder to get me the best trade in value for my vehicle so i could afford to purchase a Honda Civic. Most dealers see things in black and white, but Nick went above and beyond my expectations which closed the deal and made me leave a very happy customer. I highly recommend dealing with this person.

Donna Gregoire

As with all dealerships I find it very expensive. They sent me a coupon for service in the amount of $50.00. My bill was $293.56 so I thought at least that will help. However when I tried to use it they said it was only for break work! I am a senior and on a pension so $293. Is a lot for me! I will never buy a new car again I can’t stand feeling like I have been taken. Not the girl I dealt with but the company. Also it took4 hrs to do! Oil change break fluid and differential fluid.

Cora Dogan

WoW! Mrs. Claudette Green explained all the new features on my new 2018 Honda Accord with such ease and knowledge. I want to thank her for her professionalism and assistance. She was really helpful.

Stacey Alkass

Jon was an exceptional sales person! He made us feel welcomed and important with our decision on the purchase of our new automobile..

Car M

Being an indecisive person, I had been looking around at different dealerships all over for a long time. When I came into midland honda , Josh was very nice and patient with me as I took my time to decide but he worked with me and got myself very excited to buy my first new car. Thanks again!

Jennifer Martyn

The staff here was friendly and easy-going. I was was able to browse on my own without being followed which was a bonus for me. They made purchasing a vehicle easy.

Carrie Ellis

Just purchased a one year old Ridgeline. Dawn Downer was wonderful as was everyone in the dealership that we met. Friendly, informed staff. Love my Honda.

Howard Tonge

Excellent folks to deal with. No pushy sales people. Overall a great experience when we purchased our new vehicle..

Amber Johnson

We worked with Jake at Midland Honda to find out new CRV. Being 34 weeks pregnant we were in quite a rush to find a reliable vehicle in an extremely short amount of time. Our expectations would have seemed unrealistic to many sales people, but Jake took our challenge head on and met it. He was kind, supportive and upfront. He found exactly what we were looking for and we were able to get our new 2021 CRV in a week! We had such incredible service with Jake and Midland Honda that we will 100% make the drive from Angus to Midland to work with the team again. We are so so happy with our new vehicle, and have it fully prepped for our child to make their appearance now!

Brian Bell

Great staff...friendly, courteous and professional. Responded quickly to what are likely inane questions heard a thousand times before! Very patient. Trailered my new vehicle considerable distance- Jake and Gary, well done and we thank you! Kudos to everyone we dealt with to make our vehicle purchase a very pleasant experience.

Jessie Parsons

Very pushy, and extremely rude to my mother and I. Tom is his name, I also met with the manager, he wasn't pleasant either. I went in with the hopes of looking into buying my first car, and the second chance I got to literally run out with my Mother, we did. If you are going into this place to deal with "TOM", please bring a man with you, and look out because he is very pushy and rude to woman. Unfortunately because of his sour attitude and pushy demeanor for me to just sign and give him money (that's all he wanted), I didn't get to buy my first car through Midland Honda. HOWEVER, I went into Midway Honda in Toronto, and had the best experience ever! I'll be picking up my new car on the 20th!

C S

Beautiful new dealership, Adam was very knowledgeable, pleasant and helpful. Love my new SI. Thank you

Christian Eros

Katrina is the BEST sales rep at this place! If you are in the area and looking to buy a new car go to her she will take care of you. She was SOOOOO professional but yet makes you feel like you are family at honda! Wonderful experience! Good job for hiring her!

Kim Lavereau

This dealership is the worst place to deal with when purchasing a car, they make you settle for what they want to sell even with damages and make promises they can't keep. Don't deal with them cause they don't know how.

Wade Scotland

Ian Brown is a very knowledgeable and caring Honda advisor. There is no question anyone that asks me about car advice, I send them right to Ian. Thank you Ian.

Matt H

Absolutely worst dealership I have ever dealt with. Extremely pushy finance associates who will call you constantly to try to push unnecessary warranties and then even after saying no will put it on the bill hoping you won’t see it. Stay away I drove 2 hours to Hamilton just to buy a Honda.

Susan West

I could not be happier with my purchase and the service at Midland Honda. I worked with Jon Dickson, he answered all of my questions and was friendly and professional. I can’t thank you enough for the way you stood behind your sale and for the way you handled the whole matter. Love buying locally!

Tomara McIntyre

Jake Burford is very knowledgeable! I’ve been to many car dealerships and it can be very intimidating/overwhelming. Jake has a great personality and makes your shopping experience enjoyable! I will be recommending him to all my family & friends ????

J Bill

You can’t get service like you used to, except here at Midland Honda. I can’t think of a time when I had better customer service, and a more seamless experience. Richard and Lauren are unbelievable, and really go out of their way to make sure you are completely satisfied. Even if there is a Honda dealership where you live, it is worth a little extra drive to go to Midland Honda. Couldn’t be happier with my new 2021 Honda Ridgeline. I will be returning when my lease is done. Thanks to all.

Ian Dundas

If your looking for great customer service when buying a vehicle go see Tom Murry and the team at Midland Honda. I recently bought a new truck from Tom and the service was exceptional and without pressure. Thanks Guys!!

Patrick Anderson

I purchased my new Honda with the excellent help of Jake Burford and he was fantastic throughout the entire experience! Knowledgeable but made everything easy to understand. Very professional. Thanks Jake!

Mike Ball

So far, so good for Midland Honda. I bought my car used in April of this year. It was a great experience, with particular cudos to Tom Murray and Chris Gubert. They both went above and beyond to make it happen. Today's oil change and diagnostics experience was pretty fair. Everyone was courteous and professional. Will definitely recommend. Thanks!

Dakota Plante

Bought a car from Midland Honda, staff was amazing especially Jon who helped make the process easy and hassle free! Highly recommended

Aaron Eves

We looked online at the car we wanted on Sunday. Jon got in touch with us right away to schedule an appointment to see the car. We were in to see it and loved it, Jon arranged the paperwork and delivery was scheduled and everything worked out perfectly. Would recommend Midland Honda to anyone!!

Britney Bayley

They devalued my trade in by $2500. They couldn't find a vehicle for me to be financed on and then LOST MY OWNERSHIP TO MY VEHICLE. Then told me to file for loss of ownership. After this, Bourgeois Nissan found me an amazing newer car, got financing for me and got an amazing trade in value for my vehicle. I WOULD ABSOLUTELY NEVER RECOMMEND THIS DEALERSHIP.