Reviews of Factory Recreation (Car Concessionaire)

Andre STAmand

Excellent service Always glad to help

Jase Bristow

Great prices. Very helpful. Beautiful sleds

Christopher O'Brien

Great staff...all of them. A pleasure to deal with; from sales to service. I drive 1.5 hours just to deal with them.

Ken Shinomiya

I would not come back to this store again. I arranged my trip to the store in a weekend hoping to see a motorcycle, I contacted sales department several times to confirm its there when I spend 10 hours of road trip. Then later date when I called a day before, a sales person told me that it's actually not available yet and I need to wait another week to get it ready because of their mis-communication to their tech person. Lucky there is similar motorcycle close to my home. Then next week I arranged another trip to make purchase and pick that motorcycle up. The purchasing process itself was quick, then it was loaded to my motorcycle by this sales person, then guess what. It falls on the high way and my brand new motorcycle got damaged before even I rode it. I called and asked him if he can be responsible for fixing it, then I was told that they can only provide me 15% of discount on the parts, and he can do nothing more. Very disappointing.

Peter Smith

New management is awesome, great service, parts come in fast.

Jay Arkwell

Picked up my atv in February and everything has been great! From sales to service everyone has been very pleasant to deal with and answered every question I've had. And there is nothing like the Can Am power!

Raymi Cote

They stock the parts you need and will ship it out asap to get you up and going. Excellent service.

George Flemming

Nice place, nice people

Ptbo

Ordered a seadoo from factory recreation when I was at the boat show. Best deal going and great staff. Now I won't go anywhere else. 5 stars.

Wayne Bayliss

Awesome Sales, Parts and Service! I've dealt here for several years and am very satisfied!

Family DiasRibeiro

Great product with matching service,

Steve Paron

Great place and the staff set me up perfectly

Steve Tremblay

Great place to stop in and get some great gear.

Terry Sybydlo

Great place!!! Even though they promised me a mid windshield and didn't have one when I picked up my new sled...still aprove..

paul romanelli

Thank you Andrew for your guidance on Seadoo's choices. You took time out for me to help me better understand the right choices.

Frank Del

Great staff, very helpful. Lots of room for parking and turning around with a trailer. They stand behind their work. Needed warranty work and got zero hassle! Very refreshing...

Stefano P

Fantastic Service and Sales.

PW Kelley

The good folks at Factory Recreation set us up with an awesome SeaDoo, can't wait for next spring!

Matt McKeown

Excellent dealership for Skidoo/ BRP products and more! Huge inventory with friendly knowledgeable staff. Lots of clothing and parts available to upgrade your outdoor toy! Right off the snowmobile trail for any riders needing parts, oil, or gas!

Rob Ricketts

I always enjoy dealing with Donny and the team at Factory Rec. Super bunch of people to deal. Thanks for looking after me Woods!

XxcyberskinxX l

Nice shop for all Kawasaki needs

Bow Motorsports

Outstanding knowledge base, honesty and quality of work. Donny the owner is there every day and is always willing to help out. The guy must work about 80 hours a week. By far the best place to by a BRP product!

Crawfff 1968

Ordered sled parts.

shawn freer

Amazing personal customer service and #1 dealership

Evie Ribble

Great Service Above and beyond! ..referred us to exactly the right place to get what we needed Made my day!...

Joe Nimens

Excellent prompt polite sales service provided by Andrew Simmonds.

corey proulx

Great dealership! Very knowledgeable and friendly! Amazing people to deal with for sales and service!

Bruno Antidormi

The only good thing about 2020 was getting my Renegade serviced here recently,,, Instrument Cluster and all electronics were gone,,, Melissa said come by at 100pm,,, PJ helped me unload with contactless service,,, I got a call at 415pm from Melissa with a realistic repair bill and to come by to pick up the sled,,, Drove back with my trailer about 500pm,,, Gladly paid invoice and PJ loaded the fully functional sled on my trailer,,, Thats what I call awesome customer service as this was my first time @ FR !!! They will get all my business,,, Happy Healthy New Year FR Team ,,,

Derek Bannister

It becomes a superb experience when my vehicle purchase expectation is overshadowed by the dealership service. I have already owned BRP products in the past but the service at Factory Recreation was excellent. Donny and his team made it seamless and painless as everything was organized and on time for my delivery. expectations exceed. Great job boys and Gals

Peter Stevens

Great place for al things Ski-doo

Michael Belsey

Quick friendly service.

Meaghan Bellisle

Always loved this place. Friendly knowledgable staff that are always going the extra mile.

Jon Woodward

Two experiences with FR in the past 2 weeks. I want to support local and they are only 20km away. Called to get a rear shock quote for my Ski Doo Touring model on Saturday. Staff told me would need to look on Monday, as the supplier was not open on the weekend. It was promising when the staff member called me back on Monday and got all my details about the machine and what I needed a second time... then ghosted. Called back over a week later, as I now need a fan belt for the machine, got attitude because they were obviously overwhelmed by the business demand lately, and when, I did get information about the fan belt (Gave up on the shock, Royal D provided) salesclerk informed me that a Visa or MC were required to order a $25 belt?! They are not setup for visa debit, so my choices were to drive over and pay for it and wait till it came in or find a Visa or MC. Was real friendly about it, ie. take it... or leave it. LOL.I left it. Ordered over phone at Royal Distributing in Innsifil in 10 min and picked up the shock and my $9.00 belt, paid contactless at car window. with my visa debit card. I understand a policy on big parts... you cant' return, requiring pre-payment, but a fan belt? Royal D will be my supplier of choice for future. Do better Factory Rec.

Mason McCormack

My favourite toy store!

Jason Milne

Excellent customer service, had what I needed and explained about the product and made sure it fit my sled without having to ask.

Fraser Murley

Great Dealership and great staff...

Crazy moto

Great customer service

Ken Price

Fun place. All the employees seem to enjoy their job!

Bryan Young

I purchased an atv and sled from these guys and couldn't be happier! Service before and after has been top notch. They have excellent tent sales and the parts staff are knowledgeable. Everything I ever needed has been in stock! Thanks for keeping me on the trails!

Michele Goulding

Always a great experience. Doug, Donnie, Steve, Kate, Rob - all of them. Professional and personal and they are always very helpful in giving my whole family the best service. Highly recommend.

Kevin McGowan

Donny and is team offer great service with a smile! What more can you ask for?

Matthew Garraway

I have been dealing with the crew here at Factory Recreation for over 20 years and I can tell you I have never been disappointed with the service. You truly feel like one of the family when you visit the store. To all the staff front row and behind the scenes I want to thank you for making your customers feel like family and doo-ing it right!

jeff oldham

First class! Always helpful and know their stuff.

John Rosart

Thank you factory recreation for treating me like family. You guys are the best in simcoe county and greater georgian bay ????????

Tyler MacLachlan

Helpful service dept. Havent had a problem yet getting parts or accessories

Dwayne Espey

Wicked people working there ..great help to me

Kevin Marshall

Best experience with all the staff very friendly

Jason Cameron

Absolute joke of a dealership if you want the owner to lie to you and then laugh in your face this is the place to go. They thrive on quantity of sales so your money means nothing. They know someone else is coming in right after you anyways. Paid 21000 for a new sled been lied too and laughed at since day 1. Honestly go somewhere else and save yourself the headaches later

Come Test

Great service!

Dustin Clee

Horrible company. Sells me 3 China coil packs that worked for 5 minutes then stranded me on the trail. They said for me to try and solder one to try and make them work and if not to return them for a refund. As soon as they got them back they refused to refund me my money. Now I'm out $200 and they refuse to make it right

Brian Girard

Awesome group of people !!

Kailee Skiba

Have been dealing with Factory Rec for years and their service keeps me coming back, keep up the good work .

Bruce Burley

Even BRP suggested I find another dealer. Warranty work but hit me up for over $500 and had my sled for 11 months. Condescending interaction and fraudulent servicing and billing. Did work not authorized and attempted to bill. Watch out!

Tyler I

Typical parts department, nothing but short answers and rude remarks. Unable to help with a simple battery inquiry simply said they have none in stock

Tim Hesch

Great service and knowledge of what they sell.

Peter Sneddon

Knowledgable, friendly staff. A great place to deal with.

Aaron Lavin

Overall great experience dealing with the Factory Recreation team!

Chris Guermoudi

Great service and experienced staff!

chris barber

While at the Snowmobile show I bought a bag for the rear of my sled. I asked the rep if it fit the XS chassis and he said it did. They were giving 20% off so I bought it. When I got home, it didn't fit. I can't hold the rep to be totally responsible as the place was packed and he was getting bombarded with questions. A couple quick emails and Donny at Factory Recreation looked after me. He sent me out a different bag, gave me the discount, paid for the shipping of the original bag back to Midland and paid for the shipping on the new bag! He even gave me the discount on a Glove Box extender and shipped it with the bag. This to me is great customer service! Too bad i am too far away from Midland to make them my dealer.

Jason Bristow

Always a pleasure they alaways hav wat I need but if not they get it fast

Salvatore Defrancesca

Terrible !! If i can put less than 1 star i would! Never bring your seadoo here to get repaired. I was told one price and a timeline both the timeline and the price was exceeded by almost 500$. Then to top it off when i got it back after 2 months i put my seadoo in the water and its taking in water almost sank the Fu****g thing ! Fix one problem break another. Also the parts manager has no clue what shes doing. Please do not waste your time here for repairs !!

Jenniratana Phao

Went in looking to buy a brand new ski doo, was told that everything was sold out and that every other dealer was in the same position. Doug told my husband the only thing you'll be riding this year was his nikes. Very rude, unprofessional. Went to St. Onge in barrie same day walked out with a brand new ski doo.

Karen Brown

I want to thank Donny and Cory for the great service that I received with my Spyder and also Karen's Spyder on Saturday. I took my bike in for an added accessory and while doing a test drive an unrelated problem came up. Had to limp back to Factory Rec. where Donny and Cory went far and beyond the call of duty to get us out on the road. Can't say enough guys, Thank you very much. Neil and Karen

Jason Dowling

Staff and service was very helpful and friendly! Lots of selection for everything!

Evan William

Been a customer for awhile. I had work done on my seadoo there last fall. This summer the seadoo was suffering from issues related to the work done. They replaced all the broken parts at no cost and rectified the situation without issue. That is how business is done. Would recommend any day. Thanks Melissa.

Kyle Sawyer

Amazing customer service , super friendly and knowledgeable team. Love dealing with them, always helpful and go out of their way to make sure everything’s excellent. There new showroom is amazing as well , continuously growing their business to insure they can help with your every need. 10/10. If you haven’t been for either service or sales , I recommend you make this your one stop shop, you won’t be disappointed !

Bethany Gwilliam

Awesome place and amazing people. Wouldn’t go anywhere else.

Taylor Reid

knowledgeable staff. nice spot

Robert Larmand

Parts department is A-one !

Bob Zuruncle

Just bought my 3rd boat from them. Always great service and well priced.

Genevieve Mulder

Awesome deals on boxing day, decent variety & much better quality products. Drove from royal distributing to here and was glad I walked away empty handed from royal. Staff was very helpful with inquiries. Won't miss the tent sale this year!!

Scott Murray

Great People and great service. BEST BRP shop around.

Correy Styles

For all of your outdoor toy needs. They go above & beyond to make sure you have what you need.

Brian Beauchamp

Service from staff is awesome and there knowledge is unsurpassed.

steve schandlen

disappointing service. Went in for warranty work on knew Kawi when fan quit and heat light came on. They could not find the issues including a burnt out fuse. Tried to sell me a new fan for $500 and no warranty until I took it home, diagnosed, and replaced the fuse for 50 cents. Fan was fine. When the bike continued to intermittently die on bumps and not start in neutral, we were told that was normal. Swore at by service tech and told to find another service dealer for suggesting there were still issues with the bike. Took it home and diagnosed a lose starting relay myself. Now works as supposed to. Never return to FR.

kevin peterson

Great service and friendly people with knowledge. Love the new renovations.

James Smith

Great experience - friendly, knowledgeable staff. Found product I was looking for, ordered it in, and had it within a couple of days. Back on the trail ready to ride!

Paul Bolton

Staff were very friendly and did a great job of hooking up my trailer to get me on my way.

Doug Culp

This location charges for work not completed, 5 hrs of cleaning with no results, carpet was left with dog hair and algae/mould intact which I was assured would be taken care of. Stains from mould and weathering (easily removed with a brush over) remain all over the seats, steering wheel, etc. I asked for a professional cleaning, was told upfront it would take 5 hrs which was agreed to. buyer picked up the pontoon boat directly from service so I was billed over the phone for work that was never done. BEWARE!!! The only reason I could give for the one star was that the staff was friendly and accomadating while I was in the showroom

Holly Dickie

Friendly environment, always willing to help with anything they can.

Jason Bidan

Awesome people Donny and Doug are top notch guys.

Mark Mullen

Fantastic service from Mike ordered the part for my 900 ace on Friday morning had Monday morning by 9am fast shipping will be ordering all my parts there from now on. Thanks Mike

Adam Cole

The staff is always friendly and helpful and service is top notch. Proud to have them as my toy store ????????

Cameron Hancock

Great staff, the know SkiDoo. Remodeled showroom has a great selection of clothing and accessories. Best thing, when I went to buy a sled, they didn't upsell me even when I was open to it. I got the best sled for me, even when I didn't know what that was!

Mark Fries

Doug, Don and staff are always a pleasure to deal with! The showroom is always full, with huge selection! Service is honest and quick! Love this place!

Michael Locking-Beatty

Bought a new Seadoo Spark here with ibr & convenience package. Got the extendable handlebars, foot step, and rear foot rest to make it stand up better. Also got the new owner package. Was good thru out the buying process.

R Duff

!!TERRIBLE CUSTOMER SERVICE!! VERY UNPROFESSIONAL !ALWAYS HAVE ISSUES! I've been going to FR now for 4 years. Every year I come in at the beginning of the season and spend $1500 plus on my own sled in parts and fluids never mind the amount money I spend on other sleds for my buddies. I order more then the average person as I work on sleds. Everytime I order parts it's a struggle. Never have had a good experience. Walking in you feel judged before talking to anyone. From the guys behind the counter "misplacing" my order sheet. To mismatched names and giving my parts to someone else, to excessive wait times. First time I thought ok. Mistakes happen (UNPROFESSIONAL). Second time ok. That's annoying but things happen (UNPROFESSIONAL). But now it's happend so many times I can't keep count, enough is enough. I kept going back because it was close for me but not anymore. I'll commute to leatherdales as when I called expressing my concerns about the bad customer service I got at FR they reassured me that my orders will be handled quickly and Respectively. (Just FYI) I tired to order parts like do everywhere year. But this year is different because of COVID and I understand. So I call instead of going in and to my knowledge placed an order with the parts guy. I also send an email so their is no miscommunication. The parts guy (no name attached to email so you have no idea who you are talking with - UNPROFESSIONAL) had emailed.me back with questions. Understandable. I answered. We emailed back and forth 5 times. So about 3 weeks go by and no email no phone call and now I have customer asking about their sleds. I decide it's long enough. I'll call them. I call to find out my parts havnt been order. That I needed to pay first. It wouldn't have been a problem if I was told. BUT I WASNT. I then got attitude saying I've told you like 30 plus times. No where did he email or verbally express that I needed to pay. When I talked to Don. He turn around and said that their was nothing that could be done about it. Being professional and Respecting customers is a start. (UNPROFESSIONAL) Just my experience and thought I'd share to make other people's lives easier.

dominic micallef

Great staff and excellent service

Berry Berwick

This dealership is always awesome great staff great stuff great rally’s.

David Wilkins

Very professional business, no matter whether it is sales, service or just advise. Clean and well laid out. Donny and the boys (AND LADIES) are always there for what ever you need. Not just my opinion but whomever I speak to. FACTORY RECREATION is always a name that came up. Along with such I personally used to run a charity event for our local Legion. Factory Recreation was always there to support with prizes. All in all I would not go anywhere else for any of my recreational vehicle needs. Keep up the good work people. IT SHOWS!!!!!!!

Dale Wylie

Good service

Elmvale Fall Fair

Every experience here has been a good one. They are human and will make mistakes (Murphy's Law) but work hard to avoid these issues and do what they can to correct if given the opportunity. Me and all my friends highly recommend them for all your Skidoo, Seadoo, Can-am, Spyder, and Kawasaki needs.

Ross Downey

Great prices, better staff, my first stop for any big boy toy needs!

Shaun Ivens

Good guys to deal with !

Peter Murray

HORRIBLE CUSTOMER SERVICE We recently purchased a 2004 Seadoo GTI and brought it in to be serviced at Factory Recreation. To be transparent, I brought the Sea-Doo in because I made the blundering mistake of pouring gas into the oil tank (I'm used to the oil fill in the engine). I felt stupid however I brought it in to Factory Recreation to properly clean out the oil tank and lines. I explained that I'm new to watercraft ownership. When I dropped off the Sea-Doo I also inquired about purchasing a trailer. The service rep told me to wait a minute or two and someone would be down to assist me. They made me wait roughly 20 minutes while the sales rep was clearly talking to a friend on the phone and when the sales rep finally came to speak to me he walked right by me and went outside?? The service rep even looked confused and told him that I was waiting to speak to him about a trailer. What did he do? He went and started talking to an employee. I left and waited for the service to be completed. They called me the next day and told me the Sea-Doo work was completed. I took the Sea-Doo to the boat launch and when I dropped the craft into the water there was a HUGE gas slick around the Sea-Doo. There was another couple dropping their boat into the water and they were upset when they saw the gas coming off of my Sea-Doo. I explained that I just had it serviced and that they clearly didn't clean the Sea-Doo before giving it back to me. I'm now really not impressed. Now for my big issue. I went to take the Sea-Doo out after dinner to make sure it was running good because we have friends coming over this weekend. I went to go test it and the Sea-Doo had sunk!! They didn't even put the plugs back in!!! I brought it to them with the plugs in and they neglected to tell me that they had unplugged them and let me drive away!! They told me I was all set and was ready to go. I didn't think about looking to see if they were undone because why would they even need to take them out?? I had a neighbour who's a mechanic spend about 2 hours getting it going again after he saw us bailing it out. When we called Factory Recreation they were immediately dismissive and could really care less about helping us. Their attitude was that it was 100% our fault and that putting the plugs in was "the first question on the boating exam" which it is not. We explained that the plugs were in when we brought it in and they knew we were new boat owners and suggested that they should remind clients to put the plugs back in before dropping it in the water. Nope, still couldn't care less. We really had a poor experience at Factory Recreation and clearly won't be returning for any sales or service. Factory Recreations slogan should be: DOUBLE THE PRICE, HALF THE SERVICE

Christopher Brech

Always great people to deal with!

Justin Kennedy

Horrible customer service. Have been in multiple times and not once have been asked if I need help, what I am looking for. Staff just sit and talk to each other. Would not buy here. Georgian bay Yamaha up the road had way better customer service.

Claudia So

Picked up our new Spark Trixx 2-up, service was excellent and delivered as promised. shoot out to Andrew for excellent service and communication

Paula Schillaci

My husband took our 2006 Canam in for some work because it would only idle. Booked an appt for July 23 and did not even look at it for at least 2 weeks( had to cut our vacation short to drop it off,) did an estimate($1200) on parts that did not even need to be replaced(already replaced,) and still could not get it to start. I guess for a dealer, is it fair to replace every part until you get it right? DEFINITELY NOT. All the owner had to say was well at least you did not have to pay the $1200. A waste of time going there and no results. Maybe hire sone qualified mechanics . Will not deal with them again.

Robert Redford

Good place to do business always had professionalism

Annette Rainey

Always a wonderful experience when I visit. Everyone is always very helpful and goes the extra mile (especially when I am purchasing something and I don't quite know the name of what I am looking for - they patiently work with me to figure it out exactly what I need every time). I'd rather drive here than go to a location closer to my home. Service department is top notch as well. Highly recommend Factory Recreation!

R W

Awesome snowmobile dealership. Lots of product, and great staff. All around pleasant experience.

Danny McKenzie

These guys are great to deal with and their service is second to none. They can really doo your doo.

Brock Parker

Great store, awesome staff! Always service with a smile. No sale is too big or too small. Willing to help and answer as many questions as it takes, backed with top notch service!

Michael Bannerman

Our experience with the FR team was fantastic. Andrew did a great job through the entire sales process and made sure my wife and I were comfortable with our new ride before we took it home. Thanks for the great experience. MB

Todd M

Getting close to 20 years dealing with Woody and the team at Factory Rec. Always received great service and great value on sleds/sea-doo’s.

Brandon McDonald

I called to get a quote on a new enclosed triton trailer. I spoke with Doug Sagan and he told me the price of the trailer would be $31,999. But when I asked him for a written quote showing the trailer and the prices for the accessories I picked out, I was very thrown off when Mr. Sagan simply said "No, I'm not going to do that" and when I asked why it was an issue he responded with "that it's just not the way I do things" and continued to be very unprofessional. He came across very rude and errogant. I then called Reinhart Trailer Sales & Dunfords of Havelock(same vicinity) and their sales representatives were more than willing to help me with putting this quote together. I recommend you bring your business anywhere but Factory Recreation.

luke mckague

I hope anyone who is about to go here reads this i sent my sled there with a friend and they did the rutine check up and run threw they took my sled apart and told me it needed a top end witch it dident. They told me to come pick it up so i got it back home soon to find out they dident bother puting the secondary cluch on or the spark plugs i paid for the, belt gaurd, tool box, boge wheel caps, air box berings and drive shaft and asorted bolts i was missing. So i called them and told them, two days later they sent the secondary cluch not any other parts so i called again, two days later they sent a bag with some of the parts ie. Wheel caps berings and some asorted bolts along with a dozen or so random bolts i dont know where there from neither do they. So i called again and asked for my airbox and belt gard they sent them but for a 2005 style sled at this point i was pissed so i called again "a little less friendly this time" they sent an airbox and half a belt gard, no tool box or plastic. I still havent got my parts so if you are thingking about going to factory rec dont but iv heard good things about st onge

Kevin Vallee

More then helpful EVERYTIME i go in Thx for being MY TOY STORE

Andrew Young

Been coming here for years. Great service and knowledgeable staff. 5 stars!

Patrick Bellisle

Great place great people

Keefe Hood

I picked up a part for a friend of mine. They were quick and super friendly to deal with.