Reviews of Sun Valley Honda (Car Concessionaire)

Natashia Rae

Just started working here in December and so far the staff are all super supportive, and I've met some pretty awesome customers!!

Travis Curliss

I needed a car on short notice that was affordable and reliable and was able to find a 2012 Honda Fit. Kyla was great to work with and ensured that I was satisfied with the purchase. It's nice to be valued as a customer and I will continue to use this dealership.

meganmeads

Just bought a 2013 Jeep Compass off Miller and was super impressed! Super friendly dealership! Jamie the sales manager made sure I got the payments that suited my budget. Overall very impressed with my entire experience!

Miller Wuitchik

Owning two huskies my truck desperately needed a detail. I legitimately felt bad dropping it off as is. Kyle the service manager in service got me booked in within 48 hours. Dylan in service was great to deal with as well. Morgan their detailer did an absolutely incredible job on my truck. You’d never know I had two white/grey huskies with all black interior. I will definitely be back to get my vehicles detailed! Beyond happy with my clean and customer experience!

Pauline Robinson

I was searching for a vehicle and was told to go to Honda. It was the best experience I had in months of searching. The staff there were more than welcoming. Miller was my salesperson and never have I been so impressed. He took the time to explain and answer all my questions.He also walked me through the details of purchasing a vehicle. I would highly recommend Miller as a salesperson. I ended up with a very safe and at the same time fun HRV to drive. Thank you Miller you are truly the best and thank you to James. Honda rules haha!! Keep up the great work.

King Doge

Brought my car in for an oil change a year ago and the guy came out halfway through and gave me a $2000 list of repairs my car needed. Skip to today: brought my car in for recall work. One simple item to replace. It took longer than they told me, and as I was waiting for my car to be done the guy comes out with a DIFFERENT $2500 list of repairs that I needed, none of the previous items had been "found" this time. Which I found odd because I never even bothered to address the fake repairs they tried to push on me during my previous visit. I just wanted my recall work done, not to be brought a random list of repairs. kinda get the vibe that they push their employees to gouge customers unnecessarily.

amanda olson

Great atmosphere , family feeling environment! Great staff! And deals!WAY to Go! Sunvalley Honda!

Bob Arthur

The guys at the service desk are always very helpful! :)

Celena Byam

The staff at sun valley Honda were very helpful in everything I needed!

Shaufree

Great service!! All around helpful and friendly staff. Marc and Miller were wonderful to me as well as another gentleman at the front. They are a great team and genuinely enjoy what they do Bought my vehicle just before the storm hit and was driving through the storm with ease ♡! AWD, warm seats, warm steering wheel, and remote start ! I was the go to for a safe ride from friends/coworkers. Comfortable, happy, and safe kids :,) not a whole lot more I could ask for. Well worth the purchase as buying is never an easy decision for me on my budget as a single mom. Marc broke everything down for me, gave me the best options, and helped me navigate it all with such ease. No pushy sales tactics here, no bologne, nor hassle! What a great experience for me and my boys! I will definitely be going through this dealership from now on for any of my needs! Thank you Marc and you're lovely co-workers for all the help and kindness in such uneasy times!! You guys rock ♡ keep up the amazing work and awesome team work!! Happy Happy customer here -Gina Levasseur

vikram singh

Worst place to buy a car.never buy there extended warranty plan.its a rip off.

Brett Buye

When taking vehicles to dealerships I am sure most people have a bit of anxiety because they are not sure if the people there can be trusted. Are they going to treat my vehicle problem or find something new to increase the amount I spend? Are they going to try to upsell me everything they can do to my vehicle. Not here! Dylan and the service staff give very straight forward and honest advice on vehicles. The definitely gave me the feeling of trust when I dealt with them. Will gladly take my Honda and other vehicles to them for service

Elenitsa bucknell

Very happy for Kyle at Sun Valley, he looked after my son truck after buying what we thought was a good deal ........least to say, I now know my son's truck is safe on the road, a big thank you to all that work on it

Dave Hess

Fast service. Did exactly what I asked for and then that little bit extra. Final bill was what was quoted in the beginning. Service department thoroughly explained what was done and what should be done in the future. Extremely impressed.

Eva Jensen

Sun Valley Honda has always been on time and very professional. They take extra time to explain problems and the associated costs clearly.

Trudy McKinnon

+I purchased a 2013 Rogue from Sun Valley last June. It was to be detailed, but it was the sloppiest job ever, and information concerning the remainder of the warranty, info on the remote start etc was never ever received. When I spoke to the salesperson, he just shrugged and that was it. Very disappointing. I suggested that if he wants to be successful, he should be calling his customers to followup, and fix anything that is a complaint. He showed me his list that he calls, and when I asked him to show me how often he had called me-back into the drawer it went! I love my Rogue, but I will never go back to Sun Valley once I have used my oil change coupons.

Deni Papineau

The staff at Honda is always super helpful, and easy to deal with. Anytime I have any questions on service or tires Kyle is super helpful and quick to answer any questions. And James is extremely knowledgeable in the industry and super nice.

Tim K

Our 2007 Odyssey was a great vehicle, reliable and economical (yes it’s a mini van and economical) just what a growing family needed. Only major concern was the sliding doors would have issues in cold weather. Decided to look around for a ‘new used’ vehicle. Searched every dealer in town and even elsewhere and knowing the excellent customer service from the service department thought we would deal with the sales side. Jon is the new guy on the block I believe however he provided some realistic and valuable info to consider. Looked at several used vehicles that could comfortably seat 5 tall adults and the dog. Ended upgrading to another Odyssey. Just newer. It just wasn’t Jon that was great, everyone works as a team and makes sure your concerns are dealt with. Trade in for our 2007 was surprising too. Well above what was expected. Honourable mentions to Keith, Chianne, Dylan and Tom. Looking forward to continuing dealing with the team at Sun Valley Honda. Now the down side - when will the hybrid suvs arrive?

N L

Great staff !

Juliana Caicedo

We were on our way to Ontario and we had a technical problem with our car. They helped us right away!!! Amazing service, amazing staff! Jeremiah and I we are super grateful for their help.

Adriane Terrio-Cameron

Love the boys and girls in service, they always have a smile on and are very knowledgeable. I also seam to get in that same week when making an appointment which is great. No waiting for weeks to get in is a huge bonus.

Christina Stephenson

I had to take my CRV into service as an emergency first thing on a Monday morning and Dillon went above and beyond to make sure I was taken care of. Knowing I had my three year old grandson with me and I had to drive to Calgary he immediately gave me service vehicle as mine wouldn't be ready on time. All the staff I met that day were very kind and courteous. What a great team!

Geron Olson

The wife and I have been going here for years!! Very impressed lately!!

Brent Helfenbein

I have purchased parts here for many years and always received good service!

Sherri Taylor

Super friendly and no pressure. I felt like family. They walked me through every step of the way. I would recommend them to everyone.

Dayden Collier

experience was excellent received lots of help and lots of information on the car. very welcoming and friendly staff.

Sue Hope

Thank you so much to the fantastic people at Sun Valley Honda for the most generous donation of the new tires and spare for the South Eastern Alberta Search and Rescue boat trailer. Great servis and genuinely great people

Edison Intalco

Very prompt service most especially on emergency situation. I brought my crv there couple of days ago due to spark plug failure. Dylan, the one who assist me at that time manage to give my car a service check slot to see what’s the problem. He gave me feedback immediately what happen and reassure me that it will be fix asap. I thought it was a major concern but fortunately they fix it and i got my car the following day. Thanks again for the help. Good service.

Trent Wall

Very accommodating. Friendly staff. Booked a service on short notice as we were traveling through. Work was done quickly. Only complaint is that they didn't wash the vehicle as they have done in the past.

Camellia Lawrence

Always friendly and excellent service!

zach herman

Great service, fast service, and they washed my car for free! I had to get an alignment check on a Tesla model 3. For any Tesla owners in Medicine Hat, you are better off getting Honda sun valley to check your alignment or any problems before driving up to Calgary. Saves you a lot of time and the $100 is better spent then losing a day for driving. Highly recommend.

Chantel Flaig

I'm not usually one for dealerships, but sunvalley is my new goto for all my car needs, wheater its winter tires or an oil change. They always make sure i understand everything going on with my car and no pressure for any service. Your vehicle doesnt even need to be a honda.. they take great care of jetta and me. Highly recommed them

Skeleton Mitch

Rj Campeau provided excellent service very friendly and understood exactly what I wanted. Highly recommend sun valley Honda in Medicine Hat. I didn’t wait around and received updates throughout the week while waiting for my car to be delivered.

C.E. Bud Coulombe

I have now made my second car purchase at Sun Valley. First of all concerns, when you walk into the dealership every staff member that you run across has a big hello and a smile that makes you fell at ease. No stress felt to make to push me toward a purchase, the decision was my own, and all questions I had were answered to in aid to make my decision easier. Thank you to all at Sun Valley for making me feel like family. Also to make me buy a second vehicle at Sun Valley was the experience of the Parts and Service department and the way they go to great extents to make sure you feel good in dropping of your vehicle for service knowing you and your vehicle will be treated like you’re important to them. I would definitely advocate to anyone to give the dealership a thumbs up.

Erin Rahal

I have had the best experience at Sun Valley Honda more then anywhere else in Medicine Hat. I was looking for a new car for quite some time and I was going back between not only Honda's but different cars also. I had the utmost pleasure meeting Craig. He was extremely patient, very knowledgeable and did not push me at all to buy a new car. Not only that but the best part of my experience was there were no "hidden fees" he gave it to me straight and told me an all in price. Thanks so much Sun Valley Honda and Craig for helping me buy my very first new 2016 Honda Civic. I absolutely love my car! If there was more then five stars I would use more. :)

Mary Wright

I stopped in Sunvalley today to drop off my Honda Pilot to get some maintenance done. Nancy at the service desk provided me excellent service, as always! Tony and Craig always come out and say hi to me, and see what's been happening in my life and to see how happy I am with the Pilot! Sunvalley always provides excellent service, and I love going in there. It is comfortable, cheerful and very friendly! Keep it up guys! :)

Natasha J

Great service, friendly staff. When you see staff laughing and joking around with each other a tad, you know the morale is great. Excellent price for synthetic oil change, wait time is a little long but worth saving myself $40 than going through express places. No upselling, no pressure to buy the bells and whistles. Thanks guys!

Chris Sanderson

Oil change service here is second to none in. Top shelf by far!!!!

Matyna Gutfreund

Great service. Friendly staff. People here actually listen to you and what to do what fits your needs and budget.

Billy Rentacop

Just bought my second vehicle at sun valley. I had the pleasure of dealing with Craig Duclos and Kyla Hooper. Both professional and friendly. I would do business here in the future. Great job guys.

Don Beaudin

Great service tech named Dylan

Shawn M

Friendly, knowledgeable staff and quick turnaround. Everything you want from a service dept. Well done.

S. Ross

This is the worst place ever to buy a vehicle. If you want a Honda I suggest going out of town. Maybe ask yourself why they have a influx of 5 star reviews in two days. Friends and family and fake accounts. Public you have been warned.

Big Krone

Came in for the all inclusive special. What a great staff. Took me home with the shuttle and picked me up. Everyone was friendly and helpful.

Kim Thirsk

The service department is amazing!! I had an oil change booked, and they came to my work to pick up my vehicle and they dropped it back off as soon as it was done. They were quick and very pleasant to deal with on the phone. I’ll definitely be going back!

Rachael Leis

I had a great experience looking for, and purchasing a new car at Sun Valley Honda with the help of Rj! He was able to help me find a car that fit my interests as well as my budget. Rj is very friendly, and listens to what you're looking for. If you're planning on purchasing a new vehicle definitely pay him a visit!

Debbie Sehn

All around great service!! Best decision ever!! Love our new Honda Passport!!

Ali Mathers

BEST DEALERSHIP EVER! BEST SALESMAN EVER! Craig Duclos of Sun Valley Honda was the best salesman I have ever dealt with. Normally buying a new vehicle is stressful, this was not the case. He was so great to talk to, so helpful, and so professional. Anybody looking for a new vehicle needs to go to Sun Valley Honda and ask for Craig. As well, the finance manager James Ferland was top notch and the best I have ever dealt with as well. Craig definately went above and beyond for us. THANKS!

Bruce A. Johnson

I have made three visits to them over the past four years. Never again. Twice to look for parts & repairs for my old Honda, and once to look at new cars. The parts were not available, thus they did not want to do the repairs. Their attitude about me having an old Honda was not, "Wow! Let us help you keep it going!", but an unspoken attitude that they wished that car had already died. The time I was there to look at new cars, I made it clear that day that I was "looking today, but not buying today". The slimy salesman clearly did not like that, because he reluctant to help me. His attitude made it clear to me that I was wasting his time. He had no idea what my financial situation was; maybe I was rich and could pay cash, or maybe I would sign a high interest loan to buy a car. At the time, I was seriously considering going into debt to buy a new car, but his attitude made me rethink the whole idea, because I did not want to deal with him, or any business that would employ him. That was the only good thing to come out of the situation. I have held back, and my old Honda is still serving me well, with occasional help from mechanics and parts suppliers OTHER than Honda. Plus I am not in debt. EDIT: I understand their response, since I DID contact them by e-mail about the issue they mention. It is the IN-PERSON contacts with them that I reviewed, and the attitudes their people exhibited then. They would not have any record of them, so they cannot comment on them. My rating of them has now gone down.

Nikki Johansen

I was very happy with the great service I received when I purchased a new 2016 Honda Odyssey. Nathan Mortlock was great to work with. He was very helpful with our purchase and knowledgeable about the product he was selling. We love our new van, it's a fantastic vehicle for our family.

Peter Johnson

Honest, transparent, pain-free purchase

Knotty

Dustin at SV Honda was a dear to work with, competent and willing to go the extra mile. Would return in the future.

Joe

This review is a modification to my initial review (added one star since my Bluetooth issue is now finally fixed after a year... once my initial review was posted I got a call to get the head unit replaced). I'll keep this one short as there is no point in further getting into a back and forth over in my view, poor customer service compared to my own experience with a bigger city dealer. Simply review the dealers responses below to see the main points and use your own judgement and caution. The only point I will address is the one where he stated that I obviously thought his dealers deal was better than the Edmonton one and that is why I picked them. Well, that is inaccurate, I got a better deal with Edmonton, they simply matched it, and I bought in the hat as the manager convinced me that since I'd be getting my servicing here it would be better. That being said, they did work with me in the end but you really need to do your research. The next thing, I forgot to ask when I was there to finally resolve everything with the manager today, must have suspended their referral program as there was no mention of anything for my 3 referrals.

Mr. Equation

Was looking for a vehcile to upgrade for my family needs. Customer service was nice and even thou Dustin asked the usual dealership/sales person questions, I didn't feel pressured into making a deal. I made then an offer on a vehicle and it was quick and simple. I didn't end up buying from them but because of the low pressure interaction, I would go there again if I am looking for another vehicle.

Ron W (RK)

My recent experience with Sun Valley Honda was one of amazingness; I was poised with a completely and catastrophically damaged power-train - out of warranty might I add. Now not being a mechanic unbeknownst to me my car was failing quickly - well Sun Valley really came to help...they were prompt, professional and really worked hard to overcome such a large obstacle. Since buying my Civic EX-L from Sun Valley, I have had "VIP" service. I would recommend Sun Valley for all service related issues, or just to keep your maintenance minder up to date! Keep doing great and a special thanks for Devin in Operations; you really made this happen for me! I'll be back to purchase another shortly, but in the meantime, thank you for getting my Civic back on the road..my kids and I appreciate this to the max!

Jair Lopes

Nancy at Service is always great.

Lorissa Emary

Just bought a vehicle from Nathyn and I have to say he was very accommodating and willing to work for exactly what I wanted. Overall a great experience, would recommend.

April Irwin

Just wanted to make sure current and future honda owners know how great Sun Valley Honda is with their knowledge and service.

Janine L

I was reached out by Danny The general manager , he kindly assisted me with my issues and helped me to achieve what I needed and has made it right , I’m giving my review more stars as the issue has been dealt With and I’m happy .

Danielle Green

The most friendly service I have ever experienced. Staff is very friendly. They are not pushy. They work with you and are very accommodating. I highly recommend.

Sharah Kershaw

I have been taking my Acura to Sun Valley Honda for 7 years and have always had excellent service. I have never felt compelled to write a review until today. I brought my car in for servicing today and asked if the techs could remove an infant car seat that got stuck in the backseat due to a jam with the seat belt. I was very close to having to cut the seat belt to get it out and buy a new belt and car seat - a very expensive fix. The techs got it out after many unsuccessful attempts and I am so thankful! Thanks so much for the great service and particularly to Dylan who provided awesome and friendly customer service!

nikita harris

These guys are awesome If you need anything done to your vehicle. The service Advisor Dylan Beaudin is a very funny, outgoing and helpful. I would recommend Sun Valley Honda to anyone!

Billy Martinez

Great service with a great price always! Quality work with every tech and top notch service ! Great dealership even if you don’t own a Honda :)

Troy Stuber

Excellent service. I recommend Sun Valley Honda for New or used vehicles. Very happy with my new truck. :)

Kalyn Dunn

Dylan at the service desk is one of the most jovial people I've had the pleasure of dealing with in customer service! Awesome experience!

Keeanna Barron

Just bought my first car! A cute little Honda Fit! Had wonderful service, all questions I had were answered by Jessica, Craig and Jaime. Thanks again guys! Would definitely go back in the future :)

Trevas Walker

Awesome

Connor Cpouston

I just purchased a vehicle from Nathyn and I couldn't be more satisfied. He helped me every step of the way while being polite and knowledgable. I'm very happy with the way I was treated and will definitely continue to do business with Sun Valley Honda!

gord callaghan

Just had oil change and tire swap done at dealership. Fast service. Great conversation with shuttle Driver as always

Laurie Reynolds

Engine light went on during a trip from Calgary to Regina, called Sun Valley Honda snd they made time for me immediately, discovered the problem, and I was back on the road ! They were all very friendly and helpful! Great experience!

Denise Fischer

Had the pleasure of dealing with Dylan (sorry if I spelled your name wrong) in the service department recently on 2 different occasions. Always friendly, super helpful and has a great sense of humour. Would definitely recommend to all my friends and family.

patsy stehr

Friendly knowledgeable staff. Punctual

E M

The customer service was very disappointing. I got a lecture on the anatomy of my car even though I explained to the girl it was completely checked not even a week ago. The oil change was fantastic. It was quick and efficient. However, I won’t be going back based upon the customer service.

Jaclyn Hickey

I had the best experience at Sun Valley Honda more then anywhere else in Medicine Hat. Sun Valley was very helpful, knowledgable, and they had answers for all of my questions. The staff was always punctual, and made me feel welcome from start to finish. Made my experience great! I will definatley be purchasing my next vehicle with them! Hands down one of the best professional and knowledgable places in Medicine Hat to get a vehicle from! If you are in the market for a new vehicle go visit them!

Kurt Wal

Love the new car so much . and thanks to jessica for bringing it down from Calgary on fri night.

Tammy Willis

Great fast, and friendly service.

Kristin Grisonich

The service centre at Sun Valley Honda is the best. From their upbeat frontline staff, to their efficient mechanics, I know and trust that I’m in good hands.

Dan Thompson

We had a great experience with Dustin at Sun Valley Honda! He went out of his way to find a vehicle for my daughter - brought it in from Moose Jaw within three days. And then, through no fault of their own, the tires were not great on the vehicle so the guys and Sun Valley replaced all the tires and made it right. Very happy!!!

Mark Smith

I recently brought my civic in to Sun Valley to have an oil change. All I can say is WOW! I have never been treated so well. The service staff were friendly, attentive, and very knowledgeable. I felt right at home. I was in and out in no time. They even washed my car for me! I can't imagine going anywhere else after the experience I had.

Stephen Bucknell

I won't go anywhere else for my services, Kyle and his team are fantastic and always look after my vehicle as if it's their own.

Jamie

This place is amazing, couldn't have asked for better service

Lauren Grover

Nathyn Mortlock assisted me in choosing my new Honda CRV. His professional demeenor, knowledge, and friendly attitude made it simple and easy to purchase my vehicle. He was very accessible and patient when it came to answering any of my questions during the process. I felt comfortable and confident that he was always looking out for my best interest! Thanks Nathyn and Sun Valley Honda.

Jeff Jenson

Purchased a 2016 Honda civic lx and was a great experience. Everyone involved was really nice and helpful.

Lana Marshall

We had a sudden breakdown in Medicine Hat & Sun Valley Honda was able to assess the problem & get us back on the road within 3 hours. Friendly staff & great service!

Lovepreet Singh Brar

Went there to get a new tyre for my accord ... great costumer service at service desk by DARIAN .. will be coming back ..

Glen BCgolfguide

Terrific service department. Enjoyed the upbeat staff. Personable. Very pleased with our experiences at Sun Valley Honda. They’ve secured our future business.

Marco Jansen

For many years now I have always had terrific experiences any time I have brought my Hondas in for servicing. The staff are always fun to deal with, and I always feel that I am treated fairly and that I get great value for my money

DDionne D

I have changed my review from 1 star to a 4 star. I have had some issues but have since spoke with Denny the GM and we are in the process of sorting everything out. I will update this review with the final outcome, I appreciate the call from Denny and willing to work with me to sort this out.

Emily Y

I will never go to this dealership again, and I don't recommend that anyone else should. I went into Sun Valley Honda to get an oil change, and I was told that my transmission fluid and brake fluid were due to be changed as well. I have a regular trusted mechanic in Edmonton who has maintained my vehicle for years, but I thought that since I already had my car in the shop that I might as well get them changed. Once it was all done, I felt like my brakes were a little off, but I don't know much about cars so I thought maybe it was how it was supposed to feel with new fluid. The next day, I drove 6 hours to Edmonton on the highway going about 120 km/h. I was really lucky that there weren't many cars going that direction at that time, because I got to Edmonton and realized that my brakes were not working the way that they should. I would floor the brake and the car still go many metres before stopping. I called my mechanic and took my car in, driving at about 30-40 km/h and flooring the brake constantly and praying for no yellow lights. It was an extremely dangerous and traumatizing situation. My mechanic checked my brake fluid reservoir and found it to be empty. He took my car in and found that the rear wheel cylinder was loose and leaking and there was a part missing. He fixed my brake fluid situation and wrote up a clear record of service for me to bring into Sun Valley Honda. I went in and the manager only wanted to reimburse me for the repair that was done and didn't think he should have to pay for the initial brake fluid change that had caused all of this to begin with or that I deserved any more compensation other than the repair cost. Additionally, he was very patronizing and not empathetic to my situation, saying that human errors happen and that no harm was done so I didn't deserve any other compensation. He even went as far to suggest that it was possible that something on the highway had knocked off the plug, and I have driven on the highway a numerous amount of time without any issues even close to this. He started comparing the mechanical field with the medical field saying that people in the medical field make mistakes all the time, and when I told him that I was in the medical field, he started telling me about my own profession and how I should understand that mistakes happen. When I asked what he would do if I'd truly gotten into a bad accident or hit a pedestrian, he said that the dealership has insurance that would cover all medical costs. I do understand that mistakes happen, but I feel that he should be more concerned about the gravity of what has happened. I am appalled at his lack of concern regarding the potential risk and lack of safety in this situation that he's put me through, and I felt that he should have offered as much as he could. I will not be returning to Sun Valley Honda. EDIT: I have read the comment from the owner. I was NOT reimbursed for my transmission flush nor my oil change. I had originally requested monetary reimbursement for my initial oil change, transmission flush, and brake fluid change, but this had been refused. I was told that you would only pay for the original brake fluid flush OR the brake fluid repair, not BOTH. After half an hour of a very emotionally distressing situation, I was only offered compensation for the original brake flush and the repair flush, NOTHING else. I am very offended that you would lie about this. I have the paper documentation to prove what I was reimbursed for. UPDATE: Thank you for providing me with a full refund. I'm sorry I had to go through this much struggle to achieve the compensation that I had originally asked for. Your verbal apologies were not demonstrated through your actions, particularly when you argued that I did not deserve compensation for both my initial brake flush and the repair cost. I'm glad that this is resolved now and I wish you best of luck with your customer relations in the future.

Walt Gabrysh

Had a recall service done this week. Completed in a timely fashion. Customer service was good.

Alan Stewart

They were efficient. They install smart start ( blow boxes ) there. Just in case you need one.????

Darryl Wist

We have been a Honda owner for 16 years now and to tell u the truth we had some bad goes there before it was called sun valley. ..now that they changed hands inside it is way way way better and dealing with our sales person (miller)answered everything and gave the best price and very friendly.

Carla England

Awesome service!

curtis Norhaugen

The Staff at SunValley Honda are Friendly and Helpful. I have been going to SunValley Honda for Servicing for my Honda Vehicles over the years.

Victoria Muhlbeier

I was recently working with Sun Valley Honda to buy a 2016 Honda HR-V. I went in September 2016 and let them know I was working with an insurance claim and did not know when I would be getting my pay out to put as a down payment on my vehicle. They assured me this would not be an issue. I spoke with Kayne about my financing options and he asked what they would have to offer me to make a deal today. I told Kayne my price and he spoke to Kyla in finance. Kayne returned a short while later and stated they could make the deal I wanted. I put the deposit on my vehicle and left thinking I had just made a wonderful deal. Kyla and Kayne then both started calling me 2-4 times a week, many times asking the same questions and making it clear that they don't communicate. Kyla and Kayne questioned why my insurance took so long to pay me out and I could not answer; the claim process started in July 2016 and did not complete until November 2016. I let Kayne and Kyla know I would call them whenever I knew more information but yet they continued to call me. The calls became bothersome especially during my work day. Kayne and Kyla were pushy in their sales tactics and I felt pressured and forced. Kyla called me on one occasion and asked me to get a cosigner as my down payment was taking too long to arrive from my insurance claim, this made no sense to me as my monthly payments would go up if I didn't have a down-payment and the selling point on the vehicle for me, was the price. At the end of November I received my insurance payout and contacted Kayne, we set up a day for me to come in and pick up my new vehicle. Kayne asked me to bring in my down-payment in cash, I declined and stated I didn't want to walk around with thousands of dollars cash in my purse, I asked to pay by bank draft and they requested I pay by debit which seemed odd to me but I agreed. When I arrived to sign my financing documents the terms of my deal had changed and no one had notified me. Even though Kayne and Kyla harassed me with phone calls for 2.5 months no one had a moment to call and tell me my financing would be more expensive AND and extra year long. When I read the paperwork and asked why it was different than my offer Kyla simply responded with "that's the best I could do". I informed Kyla I would not be purchasing this vehicle as it was not the amount I was informed of. I felt Kyla was very cold and dismissive, she never once apologized for their mistake. I left the dealership in a panic as I now had no vehicle and I am required to have one for my job. Kyla stated she would "see what she could do and get back to me". Kyla and Kayne both text me throughout the afternoon and asked if I would come back into the dealership, I declined. Kayne then text me stating they would be willing to knock money off the price of my vehicle to get me down to the payments they had quoted me for. I was so unimpressed with the customer service I continually declined. I contacted McFadden Honda in Lethbridge and they helped me in getting a newer vehicle for less money. I should have listened to all of the negative reviews I had heard about Medicine Hat Honda, I will never recommend or return to this dealership. If you want to buy with Honda save yourself the headache and take a drive to Lethbridge for quality service. UPDATE: After speaking to the General Manager I received a text from the sales associate Kayne asking if I would take 2 free oil changes in exchange for removing my negative review online. I cannot stress enough how much I would NOT recommend this dealership.

Mike Phillips

Sun Valley Honda is the place to buy a car even if it isn't a Honda! I recently bought a Dodge Durango from the Honda fellas. I have bought several cars over the years from Denny. If they dont have what you are looking for, his team will find it. Makes shopping for cars so much easier and less stressful knowing he will give you the best deal on whatever I buy. Highly recommend Sun Valley Honda

Karen Kormilo

I like to give a big shout out and a big Thank you to Dustin and Tony for everything that they did to help my daughter Twila Campbell to get her a car .The service was very good and very friendly. So if anyone want to get a car or a truck .Please ask for Dustin at the Sun Valley Honda in medicine hat. Thank you

Damon Antonio

Very annoying dealership. After a service, you are asked to complete an on line survey but they ask you to score them 10 out of 10 because anything less is a fail. Well I guess you are a fail because I would not even score myself a 10 out of 10. This is simply ridiculous. Also, they always seem to find other things wrong with the vehicle. When taken to an independent mechanic, he can't find it. Have heard this from others after taking their vehicle there for the cheap oil change. A scam in my eyes. Never going back and if I buy a Honda, I will go to another city.

Joanelle F

This is one of the easiest reviews I have ever had to write. My husband does business with this dealership regularly and knew how they operated, and called Denny Coulombe and worked out a deal on the phone. The deal was easily worked out, we were able to package in winter tires for our new car and our existing car and he made it so easy! James Ferland was also very helpful in getting our financing lined up and the paperwork done. Our car was delivered to us in Calgary with no extra charge. The process was made smooth because they simply do business that way. I would recommend this dealership even if you aren’t in the Medicine Hat area! We love our gorgeous new 2020 Civic LX! Thank you to the team at Sun Valley!

William MacKinnon

I went to Sun Valley Honda for an out-of-province inspection on my vehicle. It came back as a "fail", naturally. The suggested repairs and modifications would total over four-thousand dollars! This was on a well-maintained, regularly serviced Honda Civic that was driven for less than a decade. Civics are known to be both resilient and inexpensive to repair, so I thought that their evaluation was excessive. I obtained a second opinion from the local KalTire, which passed my car. I have since moved provinces, and my car required ANOTHER inspection, which again passed. Two passes, more than one year apart, at separate garages without any major repairs or modifications to my car during that time tell me that Sun Valley Honda's inspection was way off the mark and was possibly dishonest. Possible explanations for this are as follows: 1. Sun Valley Honda's technicians are not trained sufficiently to perform inspections, and overcall to mitigate potential future liability. or 2. Sun Valley Honda's management encourages needlessly strict inspections to profit from unnecessary repairs. In either case, what makes this a deplorable event is that I had to pay around one-hundred dollars for this inaccurate inspection, which may have been aimed to defraud me by recommending repairs that my car did not need. I would encourage anyone that moves to Medicine Hat to have their car inspected at KalTire. Update: I read the reply from the management. Since then, I have moved provinces again, and had the car inspected again, and there was absolutely nothing wrong with it again. Three inspections in three years in three provinces, all normal. Just go to KalTire.

K & G Kli

My wife and I bought a brand new vehicle with Sun Valley Honda in June 2018 We traded in our old Honda for a new one because we have always found that they are very reliable. When we went to register our vehicle, we were given the wrong Bill of Sale and couldn't register it. We had go back to the dealership and to get the right one. Also, when we went to the Registry the second time we weren't given the Nvis for new vehicles, so Sun Valley Honda had to deliver it the Registry. When we bought the vehicle we asked for winter Tires and Rims as well. We were told they were worth about $1800 total. They were only Steel Rims too. Today we went back and told the Service Dept. that we didn't want the Tires and Rims anymore and would like a refund. They had never been mounted at all. Kyle only wanted to give us back $800 to $1000, what a rip off. My wife and I are very disappointed with the Service and don't recommend

jd greene

Went in for a tire quote and Dylan at the front counter definitely proved that they do have the lowest price on tires!! Just have to save up some cash and I will be definitely buying my tires from Honda from now on. Thanks for the options.

Ray Tone

Very personable people no t high pressure I felt comfortable being there

Haley Baker

Definitely a good place to go! Awesome staff and they got me out of there quick!! I highly recommend it!

Tony Lavigne

Always a great experience with the team at SVH.. Great environment every time. Keep up the good work Denny!

J R

Great service.

Josh Barg

Loved it great service and people.

Erin Taefu

I had my car detailed and it was a quick and easy process to book in and complete. So fresh!

Arjun Sharma

0 AUGUST 2020 Saw an ad on the auto traders app and called this dealer ,Dustin answered the call and we had a brief conversation regarding the demo 2020 ridgeline exl.He instantly asked for my credit card and my other details to check credit.I asked least couple of times to Dustin if there is any scratches or dents on the car since its a demo model and both the time he responded there is none. I was happy with the answer and said you can charge my credit card with a non refundable 1000 dollars.(I have not even seen or driven the car yet). Friday morning I woke up at 5:45 am to drive from Calgary to sun valley honda to pick up the car. after arriving took a test drive, went good.took a few walks around the car and saw 4 minor scratches ,Dustin addressed that by polishing it ,i was okay with it again since its a demo . After that I went inside and signed financing documents with Wonderful Marc and also paid the rest of my 12000 dollars,so far so good. While taking a final walk around the truck saw a few big dents in the back door of the truck,which contradicted what Dustin had said over the phone.I wanted Dustin to address that so he called sales manager James. Jamesh appeared to be very cold and discourteous in the response. .He responded immediately that "you know you are buying a demo car".i said "yes" but Dustin told me a couple of times that there are no scratches or dents on so my expectations were different.His response was "do you have proof of it that Dustin said so ,show me the text" .I reminded him that i was told verbally over the phone that there were no dents.when James asked Dustin, he mumbled nervously and said i didn't see any when i walked around the car. After that James called me that I am a PICKY customer a couple of times, which didn't stand well with me as i had been nothing but polite to all of the staff of Sun Valley Honda .This is the reason I am writing this review .I felt less of a person at the very time being . I felt that why he would have to take a personal attack on me rather than addressing the situation and not getting argumentative about the deal. By this point ,I had already changed my insurance to this truck from existing car, I drove 3 hours to be there, I have already paid a non refundable 1000 dollars without even looking or driving the car that i am supposed to buy with blind trust,I had already signed the papers and James is telling me in a very cold and rude way that I am a picky person.I don't know if that is the correct attitude or way to make a sale by making me feel such. James later changed the truck door but the interaction with him was very ugly .Marc and Dustin were wonderful. The glossy surface around cup was holder was discoloured as well , which dustin didn’t mention over the phone . I was surprised a new truck with only 1400km will have a discoloured shift box.Dustin later replaced that with a new one after making a request. So many flaws ... After I reached home the truck was missing a part, front engine cap .Again !which I had to text dustin about . This overall experience could have been much better I sincerely believe. Wrote an email to the Manager about this and got no response. This explains how much they care about costumers once the deal has been made . I have few friends and family in Medicine Hat and i have shared my bad experiences with them .I would not recommend this place.

Tessa Wilks

needed new winter tires and the service department had the lowest price and installed them the same day for me!!! I will definitely be back.

Pius Hordos

I have never been treated so well and kept so informed during the entire process of purchasing my car. Miller Wuitchik and Kyla Hooper both went above and beyond and I couldn't be more pleased. I recommend anyone looking for a vehicle go talk to Miller, you guys Rock!!

Steve Fuellbrandt

I have been dealing with Sun Valley Honda for a few years now and have always had pleasant dealings with the whole crew! Denny is very accommodating, he manages his crew very well!

Sarah J

We purchased our new to us vehicle in June from Sun Valley Honda we didnt even make it all the way home when we realized that we had a problem with one of the tires. We phoned Tony and told him of our problem he immediately sent out his service manager and head mechanic to come to our aid. Kyle and Jordan came to where we were on the highway changed the tire on my vehicle and jordan graciously drove it back to the dealership in medicine hat gave us a loaner till our vehicle was repaired. When it was all repaired Tony personally delivered the vehicle to me and took the loaner vehicle back for me. These three gentlemen went above and beyond for us we will definitely being buying our next vehicle from them. From the bottom of our hearts thank you Tony kyle and jordan for going above and beyond you guys rock.

Janna Wandler

With my recent bad experiences with other dealerships, Sunvalley Honda really impressed me! They only do what you ask and it’s EXTREMELY affordable! Highly recommend.

Safwan Rasool

Great service great people.

Mike Zika

Gina and Derek took care of me and Are the best!!!! Pete did the mechanic work a d I know I will make it all the way to AK. Please secure a raise for these good folks!

Trevor Smith

I've been getting oil changes from here for a couple years now, and I have had nothing but positive experiences. Today I went in for an oil change and tire rotation, and they never did the rotation as my tires were wearing evenly, and it was unnecessary. First time ever I had an auto repair shop tell me I didn't need to do something and saved me money. Kudos to you everyone at Sun Valley. You guys are class acts and best of all you have the cheapest oil changes in town! Keep it up

Louise Brown

I took a chance on Sun Valley Honda service after i had poor service at Murray Chev where i purchased my vehicle and Davis GMC. I will not go anywhere else for my Chev SUV. The staff is fun(ny), personable, honest, does not discriminate against anyone, identifies problems as they come up. I trust Sun Valley Honda with my vehicle. I have recommended them to all i encounter. Thank you Sun Valley.

Heather Annas

Our buying experience with the Staff at Sun Valley Honda was terrific! Kyle, the Fixed Ops Manager was great in helping me make the decisions on the accessories that I was looking at for my unit. Tony in the finance department was also great with us at getting us to where we needed to be! Not all of the parts were in by the original time for pick up so they actually drove to Lethbridge to pick up my car to take back to Medicine Hat to finish up and then returned my car back to me! They really went above and beyond to ensure that I was extremely happy with my purchase. Cheers to the staff at Sun Valley!

David MacKenzie

Great dealership to do business at. Have always been treated fairly, love our Honda's!

Suzanne Jones

Fantastic place to buy a vehicle. Staff are very helpful and thorough .

Michael Bering

While the user car we bought is fine, and the price we agreed to for the new car was stated on the final contract, the trade in offer was manipulated in a way I have never seen before in the purchase of any car with a trade in. Typically when I have requested a trade in price I am quoted a number, then when agreed, this number is written into the purchase agreement and the difference between the new vehicle and the trade in agreed price is determined and GST is applied to that difference, and I pay the total difference including that portion of the GST. I even checked a few older purchase agreements I had for other cars and this is the way it was done. You get a lower price always for a trade in at the dealer, but if you factor in the GST differential savings, the amount comes close at least to a private sale, without all the hassle of a private sale. Honda however has a very creative way to low ball your trade if you don't read all the numbers. I made the mistake of looking the the final number for my trade in which on the surface was reasonable. Not great, but good enough if you factored in the typical GST savings on the differential mentioned above. These characters used the savings that were created with the GST differential and added it to the real offer hidden inside the numbers, basically using my GST savings to pad their profit on the purchase of my used car. I tried to explain this to the GM but was told "that is the way we do it here". Well that may be the case, but while "legal" it still smells to me of sneaky tactics from this dealership to max profits while low balling clients for their trade ins. Shame on me for looking at the main trade in value presented to me assuming it would be the actual total for the used car. My mistake, so watch out for this shell game if you trade your car in here. As compensation I was offered a detail for the car and an oil change. Wow.

Bradi Jubelius

From the service department to the sales floor everyone at Honda is excellent to deal with. I have found everyone to be honest, professional and reliable.

Twila Campbell

I can't thank these guys enough Dustin and Tony they went above and beyond for me ???????????? if you need a new ride I highly recommend !!!!

cheryl wolfer

Lonnie Oman is awesome to deal with. Tony the finance guy was great I highly recommend them

Christina Gould

Lonnie and Tony were amazing to work with to find my new car!! Didn't push a certain car on us, remembered the small details of our life, and made the experience exciting!

Jackie Garland

My salesman was Craig and he did a very good job of helping me out. He had a very good attitude as I went back and forth trying to decide what vehicle I was going to buy. He was not impatient and I really appreciated that. Once the final decision was made he was extremely efficient and did what it took to get things in order for me to pick up my new car. Good Job Craig. Thanks so much, much appreciated

Dean Flaata

Was my first time getting service done to our car. My son recommended it. They went above and beyond and will now service all our cars and trucks

Tasha Gilson

Over priced and no point in making an appointment since they just make you wait until they get around to it. Never returning. Not worth your money

Geo Traub

Only place to get an oil change in town. They’ll take care of you.

Arlene Kosolofski

Very friendly and helpful.

Lana Foster

Amazing service. I dealt with Dustin to purchase a used car and he was very honest and fair. It was a nice change to deal with such caring people. I would definitely recommend this dealership and purchase a vehicle there again!

Catie A

I bought a 2017 Dodge and they made buying the buying experience pressure free and were transparent and up front about everything! I needed a bigger vehicle and they met all expectations within my budget, I could not be any happier! When I needed some warranty work done, they even provided me with a vehicle to drive, talk about top notch!! Would recommend again and again!

Lena Derie-Gillespie

Dealt with Savannah for a new car purchase. She, and the whole team, was great and it was a way better experience than I have had at other dealerships. Simple, straightforward and they all did what they said they would. Recommended

Sierra Grace

Addressed my concerns and made sure all required Work was done in a timely fashion. Allowed me to see the problems first hand so that I knew for sure there was an actual issue.

Leah Innes

As a first time buyer I found that the staff at Sun Valley Honda were very helpful. Tony Alcock led me step by step through the leasing process and made me feel at ease throughout the entire experience. I recommend Sun Valley Honda to everyone now! :)

Barb Simpson

The service staff at Sun Valley Honda were great! Very helpful very accommodating...great people my experience with them was great...keep up the great work gals and guys!!! Thank you

Monica Ivey

Bought a new CRV and Craig was awesome and super helpful. Would definitely recommend you go chat with him if you are car shopping!

Phil Costea

I have serviced, and continue to service, numerous vehicles at Sun Valley Honda. None of which are a Honda's. The service has been excellent and I cannot find a better price anywhere. The staff is friendly, professional, and very knowledgeable. I rely on one of my vehicles for my living and I appreciate that they are very careful to let me know if anything needs fixing before it leaves me unable to work. I am very happy taking my vehicles to an establishment that treats me so well.

Cal Schalin

Got delivered a pre-owned vehicle sold as “MINT” condition with not a single defect reported on inspection. Ended up taking the Honda Pilot to a different local Honda dealership a couple days later as there were some red flags. The Service Manager, within 20 minutes and a short test drive found several unserviceable items. -A defective driveshaft! I had brought it to the attention of several employees at Sun Valley, including a Manager, and all of them brushed it off claiming it to be ‘a normal Pilot vibration’ - Warped front wheel rotors, local Service Manager found within 1 minute of test drive, even before a visual confirmation - Extra set of rims/tires (included in sale offer) sent different model rims with wrong size tires and TPMS sensors not compatible with vehicle. - No headphones with factory installed DVD player, recommended I buy a set off Amazon. Sales team pitched and promised a great sale until the cheque was delivered and then they were more than reluctant to make every available excuse away from the deficiencies. Eventually after multiple calls to the Sales Manager regarding the bad drive-shaft they agreed to pay for the driveshaft part ONLY, not even the labour. When I advised about tire size and TPMS sensors, I was told “it is very common not to include functioning sensors with a tire/rim package”!!!???? My local Honda dealership is so frustrated and embarrassed by the actions of this other dealership that they have gone out of their way to help get the repairs accomplished and back to a safe vehicle. This was our first dealership purchased vehicle and we paid a premium to have the peace of mind and confidence we were getting a safe vehicle with the utmost transparency. Unfortunately, this is your typical used car sales lot with the standard tactics and deception. Beware, get another inspection done before you buy from these guys cause once the cash is gone your just a sales number to them!

DAN LEE

Excellent service department. Kyle was a pleasure to work with and helped me figure out why my car would not start over the phone and ordered the main fuse in for me so I could get my vehicle back on the road with out an expensive tow bill. Thanks Sun Valley Honda. Not many people would help like that.

Chris Chabot

Great service, excellent experience. Definitely recommend!

Derek Hope

I have used Sun Valley to both purchase and maintain my vehicle for a couple of years now and always had great service. The Manager has gone above and beyond to look after us in some real short notice situations. That's why it's a five star service

Bob & Gail Pender

We had a very positive experience with Jessica who went out of her way to find us a used vehicle - she even had one brought in from Regina, which was perfect for us. Sun Valley made sure everything on our new vehicle was thoroughly checked out and all parts replaced or repaired that needed it. All staff were very helpful and friendly and we definitely recommend dealing with Sun Valley Honda. Bob and Gail Pender

Tom Mc

Terrible cars and staff have zero integrity, I will never deal with this lot again.

Rebecca Seiller

Bought a 2016 Odyssey from Jessica. Good customer service, went over and above to make sure I was happy.

Hunter Rieger

Friendly environment and awesome staff. I highly recommend this place for servicing on your vehicles ☺☺

Joseph Pronovost

Great service. Saved me about $50 on my oil change. Definitely recommend them. FYI I'm not a friend or family, this was my first time there.

sostrainer

Exceptional place to do business with. They are friendly and always make an effort to go above and beyond.

Brando Calrisian

The guys know what they are doing, and gave me a great deal on my tires and brakes! Great car and customer service!

Bill Adriaensen

The service department staff are excellent. I have been having my vehicle serviced there for a year and have had nothing but fast and friendly service.

Stephanie Quast

Excellent service and very quick! Went above and beyond to find a part for me in order to get it quicker and for less money. Went over everything the car needed before going ahead with the service and even told me what was not a priority but might be needed in the near future. Very trustworthy!