Reviews of Straightline Volkswagen Medicine Hat (Car Concessionaire)

Courtney Vallee

I am a proud owner of a brand new 2017 Jetta, thank you to Eddie and his outstanding customer service at Southland Volkswagen. Went above and beyond to find me the car I wanted, and one that fit all my needs. The entire team was very helpful. Thanks everyone at Southland!

Braxton12 Asprey

Thank you Southland Volkswagen for quick and courteous service. Justin smith, it was an absolute pleasure dealing with you. Wells be sure to tell others about you and Southland ????

Jay Taylor

I was being helped by Chanttal,one of the sales reps. Off the top she was friendly, polite and welcoming. I was searching for a 2013 VW Golf R, a rarer car for sure. I found it at southland VW and on a whim I called. These cars will typically only sit a few days on used lots. Chanttal and I chatted via text and phone and we made a deal as I drove there. She really went the extra mile to make sure I got my car. Couple days after I had my new car she checked in on me and asked how the new car was. I've had nothing but poor experiences at every other VW dealership I've been to in my 15 years of owning a VW. This dealship and Chanttal were amazing. I have nothing but positive things to say about her and my experience with southland VW.

Al Johnson

Im Neil . Today my wife and i had a great experience at Southland Volkswagen dealership.Justin that is a sales man there . We recently moved to Medicine Hat and needed some honest help in finding a good car at a price within our budget.Justin was bang on with all the way through and went to bat to get me a the car i wanted at the right price.I just met Justin today,and will for sure return to deal with him in the future. 5 stars is an understatement.

Dave Follett

I had a great experience with my sales lady Kayla. Very pleasant and helpful for what I needed. Would recommend Layla and Southland VW for all your VW needs.

Brede Marshall

Awesome people at southland andre “stereo” therriault is awesome got me into exactly what i was looking for my 2019 jetta Gli everyone go on down to southland Volkswagen in medicine hat and ask for “stereo”

AE S

Update Two: My vehicle has been fixed by Southland Volkswagen. I appreciatec that Bob handled this manner respectfully. Unfortunate that I was not treated with respect from the onset. I've owned four VWs. Two from this dealership. My first purchase experience was great. My second one awful. That being said the service department has always been great to me. And I appreciate resolution in this matter even though it took significant complaint on my part. My star rating reflects my positive and negative experiences. It's been about 50/50 so a 2.5 is reasonable. As 2.5 is not an option I rounded up. ***********UPDATE: Since being in touch with the owner Bob Aaltonen, Bob has done everything in his power to remedy the situation caused by his Sales Manager Mazen Orabi. Ian Knell has proven to be honest in his dealings as a salesperson and been of assistance in making sure that the truth about the sale of my vehicle was known. Bob and Ben have been respectful and helpful in the resolution of this situation. They have not made excuses for their employee’s behaviour and have offered me acceptable and reasonable solutions. Southland will be paying for the undisclosed damage to my car at no cost to me. Thank you Bob for being a diligent business owner and rectifying this situation. Thank you also to Ben, Ian, Lorne w, and Lorne E for all of your assistance with this vehicle. I believe Sales Manager Mazen Orabi’s dishonesty and abhorrent customer service is unacceptable, I will put faith that those who supervise him will take corrective measures in regard to not only how he chooses to do business but how he chooses to treat others. I am editing my five star review from my previous purchase to a one star review. One star is even too much for this business and its business practices. I initially test drove a 2016 Passat but it was a little too pricey than my available credit. Lorne stated that there was a car that worked for me. I test drove a 2015 Passat and had some concerns. Mainly with the loose steering and interior cigarette smell. Lorne assured me that as a certified pre owned all issues would be fixed. As this is my second car with this dealership I trusted this to be true. Initially when picking up my car all seemed to be fixed. Hours later I noticed hail and body damage that was not visible in the previous lighting. I fully acknowledge that I should have taken a closer look at the point of purchase. But as the sales person is a friend and this is my second dealing with that dealership there was some trust there. Trust that was abused. Lesson learned. I reported the damage immediately. After the long weekend I spoke to Mazen about the issue. Who offered to trade it in and switch financing which I worried would affect my credit. I was then told that I clearly knew the car was damaged as I attended the hail sale. The problem being I never attended the hail sale nor was hail disclosed once in discussing this car. He then insisted I got a discount, a discount that was certainly not discussed with me or applied to my Bill of Sale. Mazen said I could call AMVIC but they wouldn't help me. As I was not satisfied with this I wrote a complaint to AMVIC who stated to me that undisclosed hail damage breaches the fair trading act. I spoke to my salesperson who spoke to the owner. The car was taken in to get fixed. The body shop was timely and did the best they could. However the car is still damaged. A car that I paid full price for. I updated AMVIC with the remedies put in place. According to AMVIC Southland insists that I knew the car was damaged as I bought it from the hail sale. This is beyond infuriating as I did not once go to their hail sale nor would I have opted for a hail damaged car as you can not get hail insurance on them. Who would opt to pay full price for a car with body damage that will be ineligible for full insurance? Certainly not me.

Stephen Komistek

My sales person Austin was awesome, went above and beyond.. the manager Brad was great and even threw in some free exterior bulbs. I’ve had rocky encounters in the past and I feel this totally redeemed them. Thanks for the GTI fellas ✌️...

Angie

My sales rep Chantalle Bolduc was very helpful, and easy to work with. she sat down with me and listened to what I wanted and was able to find the vehicle that suited my needs as well as my budget. I highly recommend, if you go there talk to her. Thank you so much chantalle I love my 2017 VW tiguan

Matthew Algeo

Awesome job by Jarrett and team.

Dee Cannon

Jill Hankins was very helpful. I had a ton of questions and she had all of the answers! Thanks Jill!!

Felecia Mercer

Amazing experience and comfortable atmosphere!! Thank you to our sales consultant Tyler Cade for making my experience easy, fast and fun just like my beautiful new 2019 Jetta ????????

Chris Sokolowski

Had a good experience buying a used car ask for Chantalle

Kaitlin Young

Had an awesome time dealing with Danielle at Southland, love our new Passat and would recommend to anyone!

Erica Wells

We leased a vehicle from there in March and now having issues with the van but there kind and helpful with questions

Rick Slater

My experience at Southland was top of the line from Tom Alexander my salesman, to Mark Cameron our finance manager. Solid a + from me. Thanks mazin. We love our new car..

Tyler Olson

Great place to take your Audi!

Stuart Main

Friendly, low pressure sales staff, and clear pricing that did not increase with last minute add-ons when we signed the final docs. Would definitely buy from them again.

Mike Mercier

Buyer beware. I could write a book about this place regarding my grievances. I’m still owed $510 from this dealership for fuel filters that I had to have changed on the $60,000 truck I bought from them. The change fuel filter warning light came on the next day after purchasing it. They said they’d reemburse me but I submitted the work order over 2 months ago and I still haven’t been compensated. I had to involve AAMVIC to get them to have the bad transmission fixed on this truck so it doesn’t surprise me that they would be scumbagish enough to rip me off for $510. Good luck to you if you decide to buy a vehicle from them.

Zarina Gerling

Best customer service , best team we were not expecting such an awesome surprise, thanks Layla and Joel for outstanding service , we love our new car!!! August/2016 We just got into our forever truck thanks to Chantelle and Layla Vickerman, the staff here are amazing they even drove from Medicine Hat to Edmonton and dropped our truck off at our home, they are an amazing team Thank you Southland Volkswagen October 30/2017

SKELT0R

What can I say about a place that allowed me to take a Audi S4 out for a test drive?! Staff were great and actually listened to my concerns. Granted they are there to make money, but friendly staff make it a bit nicer.

Dan Boychuk

Great dealership. Honest and knowledgeable staff in general, very helpful. We dealt with Tyler and he made it a great experience, we will be going back to him in the future

Myke Hawk

Cars are great but the service has been hit and miss.

Nate

I came in to diagnosis a weird noise. I was informed the fix was going to cost 20% (900$) of what I paid for the vehicle (5000$) but No offer was made to talk to a salesman about replacing the vehicle in full or trade. So I replaced 2 parts for 20% the purchase value of vehicle. Since I work night shift, I recieved a courtesy ride home. Upon waking i called and they picked me up, fully expecting my vehicle to be ready, I arrived 1hour before close. An inexperienced technician bricked the radio and couldn't get it to power back on. Noone informed me the vehicle is still being troubleshooted when I called for the pickup ride, so I waited for over an hour in the waiting room. End of day the vehicle still was not fixed and i was informed i need to come back the next day. I brought my radioless vehicle back the following day and proceeded to wait in the waiting room for over 2.5hours. Not once during this time was a courtesy ride offered, nor was any update given on the progress or why it was taking so long still. Upon store closing I was yet again informed I needed to bring the vehicle back a 3rd time tomorrow. After all said and done, my check engine light came on within 60km of these repairs. Upsettingly no effort was originally made to diagnosis underlying issues that could be happening besides the issue I brought the car originally in for, even though they had showed up in scans done. Again no effort to upsale and replace the problem vehicle was made. I asked for a complimentary oil change because of the excessive waiting times, ( over 4hours total ), but got a cheaper 25$ tank of gas instead. With the hourly shop rate I paid plus the wait time I endured, I don't see why my time was so undervalued.

Hilary Bolduc

poor poor service....... Never have i ever felt so taken advantage of! i bought a vehicle a couple weeks ago and had problems from the day we took it home. When i went to pick it up and was going over all the paper work it was one thing after another. The Emergency brake was non- compliant and they told me because the way the deal was done there wasn't anything they could do with them bringing it in from somewhere else. They then told me it was going to be $1000 fix took some talking for them to say they would cover half... 4 days later there was a tick coming from my tranny that was brought to there attention, had them look at it and they said nothing! I brought it for another opinion and much wrong with the tranny! Then again once brought to there attention there is a real problem again get told there's nothing they can do!!! I should have never done business here ! if there was a negative star rating it would be well under that!!! Better purchase warranty to save yourself cause god forbid something goes wrong your on your own! if i wanted a fixer upper I wouldn't have chosen to spend $30,000 to do so.....

Daniel De Lara

Great service! The staff will do everything they can to meet your needs. The best customer service in town.

missy sproul

We love dealing with these guys!!!! Tom and mazen and everyone else thanks for all your hard work to make sure we left happy

Michelle Wilson

Wanted to say a BIG "Thank-You" to Tyler Cade for his exceptional service in helping locate the PERFECT vehicle for our daughter! We are just thrilled by Tyler's efforts, and the entire Southland VW team for their ease of sale and delivery! Will definitely be back in the future for our growing family's automotive needs.

Levi McKay

One of the best dealerships and group of people I’ve had service my vehicle by far. I was in from out of town and had an issue with my vehicle and they made time for me at the drop of a hat with a great attitude. Over all 10/10 service. Extremely accommodating and friendly people would go back again.

npuaqan (ReapingSpectre)

avoid the service. They will lie, cheat and down right disrespect their customers. I have never seen a place with so much attitude, aggression, and finger pointing in my entire life.. They will VOID your warranty if you do not get the service done by a "professional" VW mechanic.... so if you buy a car here, don't expect to be able to skip the high service fee for somewhere just as good, if not better. I hate to say it, But waste. of. money.

Linda Park

The Sales team is amazing!

issa kabore

5???? Very friendly and professional staff. I had one of the best vehicle purchase experience ever. Well recommended

Ralph n Maureen Himmelspach

Great customer service and support.

Dani Smileyface

Mike and the guys at the service desk are always super helpful and make coming here so worth it! They always make sure I'm happy and that I'm taken care of!

Rican Williams

I did not enjoy my visit at this Volkswagen. The car that I bought had a plethora of problems as soon as I left and the customer service was terrible. I felt like I wasn't wanted there and that I wasn't welcome to spend my money there.

Matt “Durne Kell” Liboiron

Talk to Ian Knell, he is the best salesman I have ever dealt with.

Brandon Bucsis

Great buying experience from Chantalle and Joel from finance on my Tiguan. Good service and friendly very friendly and easy to work with.

Rolande Strandquist

We purchased a vw golf sportswagon in 2017, let's just say the manager at the time and the sales rep were terrible. Bald tires, constantly shaking, only able to drive 102km as it was that bad, vehicle was not clean it was like someone took orange slush and sprayed it all over, and so much more bad then good. No response with a year of my requests, only broken promises if I got a response. Finally after dealing with the fear and frustration and going to dozens of other dealerships, for help with them telling me nope we are unable to help, I was at a loss. I did not want to cause problems but I needed help but mostly I needed someone to hear and listen to what happened and how I still felt, so I emailed Glen Trafford and WOW. He is amazing, and commendable for helping us even after having this vehicle for over a year. He simply brought back a to be honest hatred for a dealership restoring it to trust and being treated with professional, smiles, kindness and understanding. I feel safe now being able to drive to work or anywhere without fear is priceless. So thank you Glen and Lorne you made someone very happy and way more safe than she was before your help. We are actually experiencing this vehicle for the first time as comfortable and an awesome drive, it is an wonderful not feeling dread getting into your vehicle any longer, comfort, and I actually like it now.

Alex L

Thank you to the parts and service team for their consistent support for our business! Thanks to Keith, Jill and Cole!

Peter Mueller

I loved my previous Tiguan so when the lease was almost up I found myself kicking tires at the dealership. Chantelle greeted us and answered all our questions and, after due consideration, we chose another Tiguan and are very happy with the new car, the financial arrangement, and the service. Good Work Southland.

Oli Gray

Jarrett and the team at Southland VW know how to take care of the needs of any customer in any situation. I was in quite the bind when I brought my vehicle in for service. The team and Jarret went above and beyond my expectations, I actually ended up driving away with a new car that same day! I couldn’t be happier. Their expertise and knowledge made me feel at ease. It was the first no hassle experience from a dealership that I couldn’t be more pleased about. Jarrett was even so kind to follow up on how my travels with the new car were going the very next day. If your in the area or just even passing through, Southland VW is the one for you too!

Michael Hedgecock

I rented a VW Jetta and on my way east from Calgary I realized I had a blown fuse and could not charge anything in the car. The super friendly staff helped me right away and changed my fuse, and I was on my way again on the road in less than 10 minutes. Thank you so much! I cant recommend enough!

Tray Donovan

The sales staff were very friendly and helpful and Mike and the rest of the service team do a great job getting me in and on my way anytime I need my vehicle serviced. Love Southland VW.

Braeden King

Parents got screwed with the emmitions scam, they bought a new car from Southland and gave them the old car. 5 months later they are STILL paying for the old car and the company is just messing around wasting time and making stupid excesses. Do yourself a favor and stay far away from that steaming pile they call a dealership.

Rioh Rizzio

Good friendly service, a great group of guys.

Char Graveline

To enter a 4 digit code to get my radio going, I was charged $27. And I even had the radio out for them. Not impressed.

Ethanos 77

I have brought my vehicles to Volkswagen for many years now. I find the service is great and the staff is very welcoming. Its nice to go in and see friendly faces. I think the addition of Mike Fischer to the Volkswagen team is great!! He is very honest and helpful when i come im or even call with questions. Mike is always smiling and ready to serve his customers. Great job Mike and the rest of the team at Volkswagen!! I will be a repeat customer for life!!

H Siu

They either lie or don't know what they are talking about.

Kayla Greenwood

Tyler Cade was my salesman...He worked his best to get me a GREAT Deal on a used pick up truck. He was so fun to deal with, made me laugh throughout the whole process ! THANKYOU TYLER Your one of a kind, he still calls me and checks in from time to time... thats customer Service ! :)

Matthew Leigh

Great staff here and the ChargePoint EV car charger out front was a life saver. It got us to 100% after 2.5 hours. The garage took a look at the front left tire in the car as the pressure was low, discovered nothing wrong other than it needed more air.

Quentin Randall

Justin Smith is a scholar and a gentleman. He isn't just the best car salesman at VW, he must be the best in Medicine Hat. I test drove a number of manual transmissions and his ability and confidence with the stick shift is unparalleled. Anyone looking for a new manual (or any car, really) should definitely talk to Justin at VW. He's the handsome devil with the beard at a corner desk (they don't give those to just anyone).

Gay Bildersheim

Thank you Chantalle Bolduc for excellent service and knowledge of VW products. I wouldn't hesitate to refer you to anyone. I'm so pleased with my vehicle. Job well done!!

Alya Zofia Jeraj

Chantalle in sales and Joel in financing made getting my new Tiguan a breeze! They were available at anytime to answer any questions I had. Noray, Victor and Lorne in service and detail were also extremely helpful in getting all my appointments set up. Love these guys! I'll be hitting them up next time I'm in town to get some extra goodies for my car. Thanks guys!:)

Shawn Brooks

Great staff and very friendly what a great experience would definitely recommend southland VW

Moira Mesmorize

I took my car here to get an oil change after a friend had referred me and told me the prices and customer service were really good and to my experience it was. One of the fastest oil changes I’ve gotten. I was thoroughly impressed with the personable and easy to understand car conversation with brendan. Will definitely be returning for my next one.

Becky Garrett

Purchased a new jetta from this dealership and they were nothing but the best! Super friendly salesmen and the finance guy lorne is absolutely amazing! Definitely recommend them if your looking for a vehicle!

casey schock

Recently purchased a new atlas from Sam! Has the most wonderful experience with everyone on the team!! Highly recommend this dealership!!

Trina McCoy

Bought a truck in February day after I got it started having problems called the people that got me the truck passed me from one person to another saying they'd get it in to get fixed and nothing now they are ignoring me worst dealership experience ever. I traded my family car for it now I'm paying on a truck I cant drive

Ashley Hawes

Overall experience was good. I dealt with Justin Smith he was very pleasant and did a fine job. The only thing that sucked was the wait time to get into financing but that is no fault of theirs as they were swamped that day and no other financing employee.

Kim Johnston

I have bought two vehicles now from Southland, and Im not sure Id ever buy from any other dealership! Knowledgeable, friendly and likable sales staff, fantastic service department, and very community minded. Best dealership Ive ever dealt with.

Jennifer Hudema

Tyler Cade got me a great deal thanks to Southland VW, he was very professional and helpful

Sharla Currie

My experience with Volkswagen has been hell. I purchased a vehicle from them in March. Within 2 hours of purchase, my so noticed some serious problems with it. Including cigarette butts in the motor, along with various other issues. They did rectify some exterior issues though. For the other issues, because it was a Kia, they quickly brushed me off to be Southland Kia's problem.(Same owner). 3 weeks of being at Kia, they thought they had it good and fixed. Nope. Same thing. So by now it is may/June. My vehicle has been determined to need a new motor. So at the beginning of June it has sat at the Kia dealership. It is now September. I still do not have my car that I am paying on. All because Southland Volkswagen sold me a pos, and refused to help me in anyway, except to fluff me off on the Kia dealership. I just want a working vehicle. But, it has been in the shop more than I have even driven it. It has been like 6 months!!! Ridiculous. All Southland Volkswagen needed to do is give me a better vehicle and we would not be having any issues! I will never, ever give them my money EVER again! They will screw you over.

Kathy Janzen

Stephen Pinto was Awesome! Love our new vehicle.

Robert Mason

Felt like buying a vehicle from your favorite family member. Gave all information (and more) when asked. Weren't your typical sharks. 10/10 would recommend to a friend

Melissa Algeo

Thanks for the new car, Jarrett Lane! Amazingly smooth process.

Vanessa Hood

I went into the dealer ship looking for my dream vehicle a jeep wrangler. Tom was able to make my dreams come true. He is so nice and I call him my miracle worker. I will never deal with anybody else but Tom

Danielle Jastrau

I had the most amazing experience and was matched up with the perfect car. I am so happy! My new car from another dealer was under a year old and was totaled in a collision, I was set to purchase the new model from that dealer but the first experience was just awful, and this second time was starting to feel the same way. When you spend the time and money on a car purchase you would like to feel good about it. I left said dealer and I was driving down the road rethinking my whole life lol... when I decided to turn into VW and check out the Tiguan as it had come up positively in my car research. I was rolling through to tale a look when Ravi approached me and asked what I needed. I rattled off the details of the situation, that I was in a rental etc and had to return it in 2 days. I advised him what my needs/wants were and my price range. He ran to get the keys to this beautifully loaded R-Line model... I fell in love ????. I took it for a spin on my own (I prefer that) and came back ready to strike a deal. The whole process was accommodating and informative; from Ravi to the Sales Manager Dan to Lorne in Finance. Every single aspect was quick but efficient and informative. I felt VERY cared for, which I loved! I was able to leave with a huge smile on my face and excited to drive my new car ???? ???? They really made everything possible in such a short time and allowed me to have the rental car company pick it up there with Ravi taking the keys for me. I came from a 0 commission dealer and felt more like a sale than here. I love the vibe and I believe you will too.... I highly recommend this team ???? Thanks Southland VW Medicine Hat!

Dave Cannon

Favourite dealership in Medicine Hat. Ben is a great guy to deal with on the sales side, and the parts dept are both knowledgable and informative.

Overproof876 (Overproof876)

I have no hesitation recommending this dealership as your first stop when looking for a new or used vehicle. I'm a repeat customer and I've left happy on each occasion. There are a wide range of vehicles available & these guys will work persistently to find a way to get you a good deal. What keeps me going back is the after sales support. Whether it's regular servicing, a recall or just a funny noise that you need checked out; the approach is always professional, accomodating & thorough. The courtesy pickup & drop off service has saved me many a headache when the vehicle is in the shop & the turn around time for issue resolution is always quick. My most recent experience with Sam in sales & Lorne the Wizard of finance has increased my appreciation of their commitment to go above and beyond to get the job done. I must also mention Cole, when I call with an issue & he answers the phone I'm immediately reassured that I'm in good hands. Also Tom, who ensured I left through the door with a token guaranteed to keep me "Good Spirits"

Holly Wilkinson

We just bought a vehicle from Southland Volkswagen in the indoor sales in the old Target space and we could not be any more thankful for the outstanding deal and service we received from Mazen, the manager, and also Layla Vickerman, a sales consultants. Lovely people and very friendly and will accommodate you until you're satisfied.

Amber Galts

We have bought our last 5 vehicles from tom and he is amazing!! Goes above and beyond to make sure you are happy!!! Will definitely be back to but our 6th when the time comes!!

Rajesh John

Good customer care excellent management perfect team recommend to everyone ???????????????? and the salesman taylor is awesome and proactive

Phil Faas

We were suddenly in the market for a used vehicle after my wife was rear ended which wrote off our vehicle. It was a Toyota Venza and we loved it so we shopped around and found one at Southland Volkswagen. We live in Calgary so I phoned and asked to speak to someone in sales and I was connected to Casey Reeder. Casey was very helpful in getting us information on the Venza they had on their lot over the phone and also by texting me pictures of the vehicle and the Carfax report so we could go through it over the phone together. I was fully prepared to drive from Calgary to Medicine Hat to pick up the car but Casey offered that we could figure something out like meeting halfway in Brooks. Once we had settled on a price Casey had the car fully detailed and even sent it for an extra power polish because he wanted it to be perfect for us (his exact words!). Once that was complete he got in touch and offered to deliver the car to Calgary for us! Casey went above and beyond to help us get a replacement vehicle and made this process so easy from a different city! Lorne the finance manager was also great to deal with and made the process quite simple. I would highly recommend Southland Volkswagen and if you happen to get in touch with them make sure to ask for Casey!!

joel cote

I travel from out of town to buy my vehicles at Southland VW, I've always driven VW's and/or VW family vehicles. I buy Volkswagens becasue I love the product, but I buy them from Southland because of Tyler Cade. He's such a stand up guy that will go to bat, and try and get you the best deal possible. I've purchased 5 or 6 vehicles from Southland VW in the past and Tyler (and Ben) have played a major part in my decision to give Southland my business everytime.

Steve Dods

Excellent Service Department at Southland and Mike was amazing to deal with!! He was professional and very knowledgable of his job. Thanks!

Mariko Morohashi

I've been dealing with Southland Volkswagen for the past couple weeks here and I can say that Ravi and the team were amazing to deal with even with us being so stubborn. I would definitely deal with them again and recommend anyone wanting a new vehicle to go through them. I went in and got exactly what I wanted. Thank you so much!

Josh Yanay

Alignment issues from factory causing damage and they have refused to do anything other than pass the buck. Go to Calgary for proper service.

Wendy Carney

They found me a car that fits my requirements and needs, rather than sell me something I don't want. Cheers :)

Jeet Raskoti

I bought my car Dodge Journey 2014 from southland Volkswagen.same day on the way home I noticed fan blower motor making different noise next day took back to garage we found faulty on fan blower motor need to replace it was bit expensive $600.but they said past is past I have to pay myself.before I leave the garage I asked for warranty but Mr Casey who deal car with me he told me I will confirm with my boss and call you back but he never call me when I asked again they said we sold the car that’s it you have nothing like that.another thing I noticed when we checked the car they are pretend like too rush they don’t want to explain everything even we ask kind of hiding something.so this kind of customer deal how can I go to this garage in future again and how do I suggest my friends and colleagues to go visit for car?????very very unsatisfied ,,,

Alyssa Gooding

I bought a used Tiguan from Andre “stereo” Therriault and it is only my second Car. He was so awesome to deal with as I am kind of a shy person. He was very nice to me and my dad says he gave me a good deal for my new Tiguan. It’s a 2010 and it’s my BABY! Thank you so much Stereo and Bj too! I recommend Southland Volkswagen to all of you.

Eva Wall

The service adviser Tayler was a great help. His advice and assistance was greatly appreciated. He's always gone above and beyond to ensure I'm happy with the service provided.

Gerlie Hayter

Had a wonderful experience of John and BJ of my first purchase VW. Staff is amazing so happy of there service highly recommended.

Justin Yuhas

Best car salesman works here in all of alberta go see andre "stereo" for your new or used rides he will be sure to set you up and I promise you wont be disappointed, he is the most friendly guy to work with around and have always dealt with him

Robert Campbell

I purchased a used SUV from Tyler a few years back and had a great experience. There were a few concerns with the vehicle a short while after I purchased it, so I decided to reach out to Tyler not expecting much in return. I was completely blown away, not only did he acknowledge my concerns, he also delegated a solution. Most dealerships want nothing to do with you after the purchase is made. I have since referred multiple people to Tyler as I couldn't recommend a better professional to deal with. Thanks again Tyler!

Cole Boyd

Bill and Barry were great to deal with. Had a great experience at the dealership. Would definitely buy there again

Marley Hill

Excellent customer service, staff is very knowledgeable and makes good recommendations. Andre was very helpful when looking for a new car.

Sad Boy

Justin goes above and beyond for his clients and is not pushy super laid back sales repasentitive will bend over backwards for you to get you into the car YOU want. :)

Diane Fikus

We went in to start our settlement claim, and dealt with Jon. He was the best employee I have ever dealt with at Southland. He was attentive to our needs and was happy to answer any questions that we had. We will be going back to him personally when we purchase our new vehicle. With Jon, I believe that buying our next vehicle will have that excited feeling of buying a new car, unlike our other dealings with the company.

Kay P (Kay)

I purchased a couple vehicles with Tyler and couldn't be more pleased. Tyler is very friendly and all the other gentleman there are pleasant. Snacks are also always the best!

Leslie & Derek Smith

Thank you Tyler Cade on the sweet new ride. Huge shout out for the quick delivery all the way to Brooks. Great service and great people. Won’t hesitate to shop there again! ????

Paul Rowe

Southland Volkswagen is like the Amazon of car dealerships! We found the car online sent a message to them, quick response time from BJ, worked out the details of the deal and had a video walkthrough, Then they delivered the car right to are front door in SASKATOON, completely sanitized During this COVID-19 pandemic.

V Gomez

Be careful when you do the paper work. Told me I got discount and was getting 5000 trade for my car but when I did my numbers. I was only getting 2000$!!! Friend got rip off. CAREFULL THEY ARE THE WORSE DEALER IN MEDICINE HAT DO YOUR SEARCH!

jo Andra

Out of all the people who work at that Shystering dealership the lead mechanic was the only one who told me the truth about my car. Thanks for selling me a lemon. Jerk wads!

Melissa MacKinnon

Great service, had oil changed an vehicle had 6 recalls with another dealership .

Echo Dickhaut

Folks, if you are in the market for a new or used vehicle and want QUALITY and professionalism, Southland Volkswagen is the place to go! Bill, James and Lorne are exceptional to work with! Not only do they all have outstanding knowledge, they have class! Thank you so much for this fresh, honest experience!

Shirley Martin

Big Thanks to Jarrett and his outstanding customer service at Southland Volkswagen. You went above and beyond to find me a vehicle that fit my needs.

Laykin Laforce

I had a fantastic experience at this dealership when it came to purchasing my SUV. My old car was a VW as well so it was convenient & nice to know it was returned to the dealer when I made the trade in. Steven Ponto was very helpful and knowledgeable as my sales representative! Thanks a lot to all staff & the gentlemen that replaced my windshield.

Erin Bennetto

I think I had a smile on my face the whole time I was at the dealership - Layla and Lorne were so friendly and so helpful through every step, going above and beyond to make it a pleasant experience. I initially just stopped by to take a closer look at the Tiguan - I had no intentions of purchasing a vehicle QUITE so soon but everything fell into place so nicely with the team at Southland. I know even coming back for an oil change will be a pleasant experience :)

Judy Allard

Layla is always the dealer I work with when shopping for a vehicle. She loves her job and it shows in the education, effort and detail she puts into making sure her clients get the right ride for them. My husband and I are very happy with the great customer service and follow up we have received from Layla. She is always willing to go over and beyond to make us happy. I always make sure to let others know to contact her when shopping for a vehicle. Thank you Layla :)

Tom Walsh

Wanna give a huge shout out to Justin Smith for going above and beyond to help me get into the vehicle best for me. I love my new Tiguan. Justin was extremely helpful and considerate of my needs and specs for a vehicle. He found the car right for me and went beyond his expectations to help me out. Thanks Justin!

James Grabowski

bought a vehicle from a tyler cade we were very happy with his service and knowledge he was a great help highly recommend him as your salesman

Rachel Hilmoe

2 thumbs up for southlands vw, bought last 5 vehicles there and always treated wonderfully. Mike is service is great and helpful. Repeat customer for years to come.

Barbara Tooth

Wonderful service

李仁杰

Excellent service provided by the representative Nancy. She knows the products and very professional. Will definitely keeping using Southland for my Golf.

Mike Parsons

Thank u Chantelle for finding us the vehicle we where looking for. Looking forward working with u in the future. I strongly recommend Southland Volkswagen great job everyone.

Amy Grant

It's been about a year since I got my new vehicle...and I'm still smiling. Not knowing much about vehicles, Mazen took the time I needed addressing all my concerns and needs in getting something newer. While I was talking to Mazen, Tayler in service addressed the fact that my vehicle was freezing, he had it in and out in 15min, now toasty warm, until I could get a newer one. Tayler has always approached any issues I've had quickly and thoroughly. Thanks guys, your amazing customer service took a stressful situation and turned it into a very pleasant one, with a few good laughs thrown in too.

Nancy Smith

The staff specifically Justin Smith!! I look at the vehicle first then I look for a salesperson that appears to KNOW there stuff and are friendly and focussed on there customer. Justin fits all criteria. I purchased a vehicle from him before and had a fantastic experience. Salespeople like him will bring customers back! Definitely 5 stars!

Sarag S

I would give 0 if I can. Do not go there!!! They lie to people all the time. As soon as the deal has been done, all the promises they made would be all gone.

Mike Hodder

I had the opportunity to work with Joel (Sale rep) over the last week to purchase my new VW golf wagon. He was a pleasure to work with and very responsive. I was treated very fair and I drove down from Calgary because of the deal he gave me on the car. Excellent customer service! I would highly recommend giving Joel a call if you need to buy a VW.

Brittany Fryklund

We just purchased a 2015 F350 from the Group at Southland VW. Layla Vandergraaf (sales) and Lorne (finance) were so wonderful to work with. Nothing like buying and getting approved for a vehicle on a Saturday afternoon around 5pm. They stayed late, and worked with us from start to finish. It was an overall wonderful experience. We will definitely be back in the future to purchase another vehicle from these wonderful people. Thank you so much we are very happy with our new truck.

Megan Cowling

I got to deal with some incredible people at Southland and had a great experience. My sales lady Chantelle was very down to earth and not pushy, which encouraged me to buy my vehicle. Highly recommended.

Angel Wandler

Great bunch of people. Thanks Volkswagen for awesome customer service.

Amy Gummeson

I booked an oil change there. The service staff were very friendly and helpful and willing to work around my schedule

Zack Brandham

Justin Smith went above and beyond too help me get into my truck.

philip buisseret

I am the voice of experience! I have bought 4 cars over the last 15 years here and I can tell you they are always fair. You have to haggle of course, this is part of the game, but it seems they are not looking to make a killing on every used car but rely on high volume for profits. I have dealt with GMC and Ford and its not pleasant, its all about commission. Here they are a treat do deal with.....I actually enjoyed it! They also have some interesting cars for sale, Mercedes, BMW, Audi a lot better than the run of the mill North American dealership. Service Center is only average though....its a money maker for them, and pretty ruthless. Do your homework on the vehicle, check out prices, likely trouble areas, arm yourself with TONS of knowledge, you must know what to look for, tip the odds in your favour by research, don,t buy a car that is a known lemon and expect a good outcome. I bought a Toyota Matrix and after taking it to Calgary and owning it for a couple of weeks, decided I hated it, they took it back no problems and couldn't have been more helpful, try that at at the neighboring dealerships! I ended up with a Mercedes C230 which has been a workhorse and NO issues in nearly 10 years.

Breigh-ana Jaster

My husband and I bought our truck a few weeks ago. Dealing with Rob Dunham was great he helped us find exactly what we wanted! Also working with Joel Mudrack with figuring out finances was fantastic! All around great energy from both workers and would definitely recommend southland volkswagen to everyone!

Samuel Harvey

Recently purchased a pre-owned 2015 Toyota 4Runner. I am beyond happy with my purchase, as the employees of the dealership went above and beyond to make my experience as stress free, pressure free, and easy as possible. If you are in the market for a new or pre-owned Vehicle, i highly recommend the salesman Zach as he will work with you to get the vehicle you want and a price you can afford.

Janell Grant

Great experience with the sales department, Tony and Cynthia. Don't know if purchasing a car was suppose to be so much fun! Hoping service will go as well....

Rhonda Simms

We bought a used vehicle on weekend and drove 4 hrs to get there. If shopping online be very cautious of their ads as they are not very truthful. Make sure all advertised as option is really on the vehicle!! As not all things you would use on your test drive so would not catch such as cruise, bluetooth and what would an SUV be to you? 4-wheel/all wheel not on the vehicle we bought.

henry jace

Andre told me I had one hour to make a decision on my 2017 ford trade-in. "You are buried in debt, so you might as well take the deal!" I explained I might need a few hours to consider the offer. He replied that his sales manager Tom told him "I should take the deal now, because after today Volkswagen was not interested in my vehicle." I explained that I can't even drive the overpriced Rio I just test drove, the engine cover was in the backseat and the left headlight and signal light did not work. At first he didn't didn't believe me, but Andre confirmed it. Laughable. If you want customers to return or not -rep, you should not lie to them. Come to this establishment if you enjoy salesman pressuring you and extremely long wait times. Can't believe I'm even saying this, but House of Cars and Honda were much more honest and timely.

Theo Buzea

Looking for a new vehicle and have Volkswagen on your list? Come to these folks and you will not be disappointed. I had the pleasure of mainly working with BJ, Taylor and Casey, who were all absolutely amazing throughout the entire experience. However, the whole team was very knowledgeable and friendly. Top notch service and deals offered here. Will definitely be headed back again.

Matt Cameron

I'm going on my third attempt to have a simple quote emailed to me.... this process started nine days ago, I could have probably bought the car by now. If my experience improves I will revise this review, right now however I'd rather just buy the car next time i'm in Calgary.

Tomas Y

I am an owner of 3 VWs, two of them bought brand new from Southland, I am always happy with their Sales and Parts department. Had an incident with their Service department, but eventually they step up and pick up the cost of the repair.

d rush

very dis honest - especially sales.

I P Freely

I bought a used 2015 dodge dually from these guys for $60,000. I expected a quality truck for that kind of money but the first day I had it, it got stuck in 1st gear. I found out that the transmission was shot and had already been rebuilt once. I know their used vehicles are from auction so I didn't blame them but the factory warranty wouldn't cover the repair because the deletes had been done and the so called high end vw warranty wouldn't cover the repair because it was a pre existing condition. Then southland tried to not cover it. I eventually had to involve AMVIC to force them to fix it which took a full month. The change fuel filters light came on on the first day I had it as well. Trevas assured me that they would re emburse me the $510 that I paid for fuel filters which they didn't do. I've replaced turbo filter, diff fluid and a bunch of other things. Then after I spent a lot of money getting it in good shape they had the nerve to call me and ask me if I'd consider selling it back to them. These guys are true scumbags. Beware.

Charlotte Lambert

Taylor at the service department got the problem fixed on my car immediately and at the right price Thanks

Brianne Froehlich

Friendly staff and great service! Found a great car at a great price! Will recommend to friends and family!

Aria Peterson

We bought our first car through Volkswagen. We got set up with Zach who had such amazing customer service and was super helpful and friendly through the whole process. He made sure we were comfortable and happy with our decisions, walked us through everything in full detail and always offered us water, coffee, hot cocoa etc. He explained everything to us, answered all of our questions and got everything done on time. We also worked with Taylor who made sure everything was good and was willing to work around any issues we encountered. He was super awesome throughout the whole process and handled everything to the best of his ability and beyond of course! All in all, our experience with Volkswagen was wonderful and will be coming back for more. They have such an amazing crew and all work together very well. More than satisfied with our purchase! Thanks so much guys!

Diane Sheward

Good experience, friendly and courteous staff, excellent mechanics!

Cody Rivest

A big thanx out for Justin at Volkswagen he's the man you need to talk to thanx lov my new truck thanx

Linda Wilson

Very wonderful service.

Jeremy Eberwein

The service department is great and Mike Fischer has great customer service.

Chris A

Bought my first car through Cynthia and she made sure I was 100% satisfied with what I was getting. She was very polite and helpful, and I'm quite happy with the car.

Rex Ford

We purchase 2016 VW Tiguan from Southland VW. Lonnie the sales manager was great. He truly went above and beyond to ensure that all our questions have been answered. He was a true professional from the moment we went into the showroom to the moment we drove the Tiguan from the lot. Lonnie was well knowledgable about the Vehicle that we were looking for. Overall customer service at this VW dealership is amazing. I will certainly recommend this VW dealership and will encourage anyone looking for a new or pre-owned VW to go to Southland VW and see Lonnie. Tell him I sent you and thanks for the excellent customer service that he provided to us.

Sheri

Layla is the best...ask for her when looking or purchasing! Loving my Tiguan!

Lucas

Chantalle sold me a 2017 Golf GTI, Very happy with overall experience and car feels very much a luxury. Thank you.

Tavin Gerl

I bought from Justin Smith before he started working at VW, but he didn't need to go there to be great. He was patient and knowledgeable, making the buying process super easy!

I. P. Freely

Very dishonest people. Very nice until they make a sale then they won't help after that when you have problems with the vehicle. Very poor hygiene as well. That Ben character smelled of sweaty armpits 10 feet away. Gross!

Teresa Regan Tate

Thanks to Tom Alexander and Lorne in Finance for getting me into a brand new Atlas with such ease. So easy to deal with from start to finish. This is my second purchase from Southland Volkswagon in 4 years. Tom has always been up front and honest. Highly recommend the team over there!

Erin McAulay

Tyler Cade is an excellent sales person, he was low pressure and we even had some fun while we were shopping for vehicles. The entire team was very friendly and professional, highly recommend Southland VW.

Shaun Jarvis

Love this place . . Would recommend anyone looking to buy a vehicle make this your first stop . . Super friendly staff and very little pressure to buy . . Keep doing what your doing staff of VW . . .

Morgan Woodman

Great staff & great service! Thanks :)

Colton Maser

Sam is the best!!

Nathan Christensen

Recently purchased a jeep from here. The sales staff and finance staff was good to me. Extremely happy with finance because they kept their word to me from a year ago. The reason I'm leaving a 2 star rating is because after I purchased the jeep I noticed a bad noise coming from the front end. When I called and asked about the noise I was told I would have to pay for the diagnostic on the vehicle which was at that point less than 48hrs old to me. I took the jeep to a different shop that I trusted more (after all when I was purchasing the jeep I was told there was nothing wrong with it.) It took the second shop less than 10 minutes to figure out the wheel bearing was completely shot. When I phoned to southland they said they wanted a second opinion... they took it for a test drive and confirmed with themselves that it was in fact worn and needed to be replaced. After been given the run around for a few days they finally came back and told me they were only willing to pay half which I felt was unfair. After arguing for sometime, they finally gave in and replaced the part free of charge to me. It was more of a headache than it was worth. Especially after they repaired it, I had to readjust my steering stabilizer so I could fully turn left.

Tim Holt

A big thumbs up to Layla Vickerman for all the hard work of finding me a great vehicle at a great price that suits my needs and putting the deal together with Lorne in finance .

stephanie adrian

A huge shout out to Tyler Cade! I've bought 3 Jetta's from him over the years! Alway excellent service! Gives the best deals possible! Thanks Tyler! You are very good at what you do!!!

john nays

Your reviews couldn't be more scripted! Using the exact same sentence in multiple reviews. If you are going to fake bump up your reviews to hide the fact that you otherwise would have a really low rating, you could at least put some effort into it!!

John Railton

Had an all around great experience dealing with Tyler Cade and the finance staff. They made sure we got everything we wanted with our 2018 golf and ended up with a sweet looking ride. I wouldn't hesitate to recommend anyone I know to go see Tyler for a new car, he had a great mentality and just a joy to deal with.

Lindsay Millman

I had a great experience dealing with the Southland group. TJ was my salesman, friendly and professional, and he did a great job getting me into a vehicle I loved and it even lowered my payments which was awesome! I was extremely happy with my experience right from sales to finance. If you are looking for a great experience head over and talk to TJ you won't be disappointed!

Kelci Ismay

My Original review online is too long of characters for google reviews so here's a shorter version. BUYER BEWARE — and I know for fact after this is posted the dealership will ban me from their page and try and have this deleted as they are known for doing so whenever they receive a bad review, so people don’t see what’s going on at this dealership. Before I made my purchase I had been warned about buying used vehicles here, well I bought new and thought well it has warranty so if i have issues it will all be taken care of....well I sure thought wrong.....In December 2016 I purchased a BRAND NEW 2017 VW Golf TSI...of course the service was great purchasing it - they would do anything to get the sale. Less than a month after purchasing it I have had quite a few issues, one that has been ongoing is the panoramic sunroof making these crazy creaking noises that sounds like the glass is going to shatter. I have got so sick of dealing with this dealership for warranty because of how I have been talked to... Especially after they told me they were going to take out the sunroof and then when I called about it not being fixed after I had picked it up again and about going to get a 2nd opinion, Travas told me no they didn't actually take it apart and they would not pay for me to have a 2nd opinion unless it was a place they approved, so he booked it with hi-tech collision, meanwhile I went and got a 2nd opinion on my own anyways as this issue has been going on over a year and a half, my 2nd opinion place knew exactly what was wrong in 15 minutes of being there, so I went and bought the stuff and fixed it myself for $10 and 5 minutes of my own time. How on earth can certified VW mechanics not have figured this out in a year or know how to take a sunroof apart, not to mention they thought it was the dog toys making more noise (picture attached - on my invoice they gave me) and I had provided them videos of the sound. They will find anything not to do warranty work for their customers and keep doing the same thing over and over again (mine seemed to be greasing it). Also be aware how this dealership charges out things, they had given me a free service for what was wrote on the invoice, meanwhile they tell me I need an air filter and cabin air filter, told me the price, I said I will just buy the parts and do it myself.....good thing I did because they wanted to charge me an extra $80 to change them....even though they already had them out to look at them lol(I can see a couple bucks but not $80), when I changed them myself the air filter definitely did NOT need changing, so if you have them change things make sure you ask for your old parts back. Other issues I had to deal with that were a run around was the consul that needed replacing that had me bringing in my car like 3 or 4x and the windshield leaking water inside my car (Ben- GM - Dealt with the windshield after I talked to a condescending person named Ron who told me to shove a Kleenex in it and come back the week after - Ben covered the windshield and detailed my car - as they should for the way I was talked to). This dealership again will do anything to get the sale but afterwards beware and take caution. I wish more people had positive responses from this dealership and this dealership knows how frustrated I have been, I have expressed that to many people there including Trevas, Ben, Taylor, Cole & Tyler, when you spend the chunk of change you do on a brand new vehicle this isn't the service one expects to receive. *update: windshield ended up leaking again & we have sold the car because of the issues.

justin c

Fantastic service and sales as always. Drove almost 400km to purchase a new vehicle and service my current. They got everything done in a timely fashion and at a fair price. Lorne in financing, Tom in sales and Noray in service are all great to deal with! Thanks guys for all your help!

adam borle

This is my second great experience with BJ, and his sales team! I live in Edmonton and still find that they have the best pricing and are 1000x easier to not only deal with, but also work with you and your budget!!

Melissa Davies

Andre is a great salesperson!! He made sure everything was looked after so I could get the truck. Thank you to Taylor, Bob and the team at Southland VW for going above and beyond to get me the truck I wanted at the payment I wanted. Taking the truck home that same day!!

Curtis Hilmoe

Was a long time customer of there’s until the last! Was treated like garbage, past off between sales and service managers! Ignored by the owner! And never did get the car they ruined fix..! Very BAD service VERY BAD repair and broke parts of my car! And in returned didn’t fix them! Blocked me from commenting on their Facebook page letting people know the truth and facts so they can make informed desisions!.! Shady place beware one and all! Now not getting any response and have tagged and commented on my Facebook wall! Feel free to search them on Facebook and hopefully see my post

Aj Goethals

Thanks Chantal Bolduc. You were a rockstar. ????

David Cooper

Chantalle is the best sales person working at Southland so go ask for her. I love my Tiguan and is the 7th vehicle I have bought from them in 11 years.

Penita Schnell

Thank you for the donation to the Crescent Heights High School Theatre Arts Silent auction

Jonn Humble

I bought a vehicle from Tyler Cade at southland. Great deal and great to deal with. Thanks southland and Tyler. Very happy with my purchase.

Rylan Hygard

Second vehicle I've bought here now, everyone is very friendly, had a different sales person this go round, named Chantal she was fantastic, extremely nice and friendly. Knew the product well, spent the time to make sure it was the car I wanted, drove many different vehicle before I decided on my new Jetta. Thanks again.

Warren Elm

Went in looking for a used Vehicle, spoke with Chantalle and they managed to get me in to a brand new 2017 model! Overall great customer service and buying experience. Chantalle specifically made the process painless and found ways to make the waiting time fly by effortlessly. I highly recommend seeing her for any vehicle needs you may have. She's very friendly, happy to help and willing to answer any questions, and if she doesn't know an answer she finds it. I left a happy customer with a new car and peace of mind I'll be taken care of with any future concerns.

Kandice N

Traded in my vehicle for a bigger one and have had nothing but disappointment. So much went wrong in the first month, I took it to VW and they suggested I get into a whole new vehicle. After looking around I found one I liked and in order to give me what I paid for the sorento I they had to increase the price of the other vehicle by $5,000. They replaced the head unit and it didn’t fix anything. Then said I had to go to Kia to get them to fix it and after talking to them I found out I had to pay for it. Had I known that there were all these issues I would not have purchased the sorento. Needless to say, I’m incredibly disappointed.

MR. J 555-876-5309

I honestly don't know how people rate this place a 5 star. I bought a, new to me, 2014 VW with 95k on it, and it had problems that I wasn't fully aware of, but hey, as long as I sign the papers it's not their problem anymore, right? According to Mazen that is. Oh well. The car runs perfect now that i had to dump almost 3 thousand nearly 2 months after getting it. Wont be going there ever again.

Mario Malette

Was good, nice salesman, helpful

Dwayne Wendland

Bought a brand new Tigaun highline love it thanks Tom Alexander

cordell van dorp

noray helped me in service - excellent service

Art Seitz

The staff are great and friendly kudos

kyle grant

I was looking at trading in my car to get into something bigger and get some cash back to go travelling. Justin Smith helped me the whole way even though I had no idea what I was really looking for. Another bonus for me was that Justin was awesome to deal with when it came down to business. He's a great guy and I definitely recommend asking for Justin when thinking about your next purchase!

ReadTHE Bible

Much better serves than anywhere else

Donna Kuzminski

Chantalle is the gal to see if your looking for a vehicle. She is very knowledgeable and professional. She was able to find the perfect vehicle for my needs. Thank you Chantalle. These five stars are for you !

Rav Crash

I had an awesome experience when I purchased my brand new VW Atlas. They knew I was a serious buyer and gave me the best deal on my purchase and trade in...far better then any other vw dealers around. Chantelle the sales rep was awesome to deal with as she took her personal time to keep me posted on the status of my purchase. She also threw in some extra gifts for my boys. Go see them!

Janice Koch

This company sucks!!! Out to rip people off and not stand behind what they sell!! Sold a truck and it has spent more time in the shop than in my neice's possession!

Tina Bice

We had a great experience dealing with Volkswagen, Tom was very easy going and extremely helpful, got us the deal we wanted. Kevin was super friendly and got us out the door with nothing but smiles. Everyone there, was just awesome!! Thanks so much guys. We will be back when we decided to trade in the jeep! Haha

Donna Myles

Always take good care of my vehicle. Have purchased my cars there for years, get them serviced there regularly. Great bunch of guys!! Go there for a great car/truck, service, or a good deal!

TJ West

A bit long, but worth the read. Bear with me. Poor experience. If I could rate this place 0 stars I would. I was already hesitant to come look at a car here due to everyone's well-known negative experiences, but went anyways. Messaged with the dealership about a specific vehicle I found online, was assured they had it and set up a time the next day to come view it. Showed up to view the vehicle, test drove it, and went inside to talk numbers. During this I was informed that the one we test drove was actually $10,000 more than the one we found online, and that the one online was actually sold. So they put us into a vehicle that was far more money, knowing full well that the vehicle we discussed wanting to come look at did not even exist there anymore. Got up to leave as soon as they told us this vehicle wasn't there and was pressured into looking at another one. Would not give straight answers, or even answer some questions we even asked. Way over-valued our trade in to make the deal seem sweeter, and when I called them out repeatedly on this they finally clarified what they had done. Tried to get us back inside to continue working us but we declined. Received multiple text messages over the next couple days asking us when we were going to come back and make a decision. When we did not relent, we received a message from the sales manager asking the same thing. It was at this point I informed him that after all the deception and outright lies I had walked across the parking lot and bought a Toyota. Checked back multiple times over the next weeks and the vehicle we originally went to look at was STILL on their website for sale showing available. Even inquired about it to the same salesperson and they said it was still available. The only positive thing I can say is the salesperson was very knowledgeable about the features of the vehicle we ended up looking at. I have made sure to share my experience with everyone I know in hopes to save someone from getting worked over.

Chris Vinton

Layla in sales worked very hard to get me into the perfect vehicle and fit my budget. Highly recommended place to purchase a vehicle!

Jackie Schlenker

We purchased a 2016 Tiguan from salesman, Jeremy Schaufert this past week. Jeremy was very helpful with our new purchase and was willing to do whatever it took to gain our business. He was patient and was never pressuring us to make a decision! This is the second Tiguan we have purchased from Southland Volkswagen. We never had any problems with our first car, and anytime there was any maintenance needed on the car, was always down properly, promptly and friendly.

Mr Clean

They were kind and surprisingly honest.. I would recommend checking them out yesterday!

Michael Knight

Have purchased two vehicles from Southland VW. All of their staff is always professional and helpful. Everytime I come to the lot (even when my intent is to only browse), someone is there to chat with me and answer any questions. Service department is excellent.

Brittney Banks

Chantalle was the person we dealt with. She was amazing! She took her time showing us many different options. She was very knowledgeable. The entire staff made us feel so welcome! I went in with a couple silly problems (me not knowing what I was doing) and they took care of it without making me feel ridiculous! I would recommend VW to anyone! Great, knowledgeable service!

Gaby Gallegos

Just purchased a brand new 2016 jetta Gli autobahn last week. Best vehicle i have ever owned. Cody and Mazan went above and beyond to get me the best car and the best deal i could get. Im very pleased and always will be. Thank you cody very much. We are very happy customers and will be recommending our friends and family to come see you! Thanks so much!!

kyla martinez

I just purchased a 2016 VW Tiguan last week and love it! Rob Dunham was my salesman and he went above and beyond finding the perfect vehicle for me and my family! Rob knew what I was looking for and after my test drive I knew I had to have the Tiguan! Thank you so much!

Xjt20 4652

slimy strongarm sales tactics

Karla Hersey

I had my van detailed at Southland Volkswagen. They did an amazing job! After going through 6 months of not being cleaned and towing four kids under the age of 8, it was a mess. My van looks and smells new! And they filled the rock chip in my windshield for free!!

curtis kollross

Bought our jeep there

Sarah Leis

Dishonest. Right from sales, financing to service. Seems that employees are taught to misrepresent products and services at the cost of the consumer. Sales reps are constantly calling me about upgrades and products I do not need. This crooked business will not be getting another penny or my money.

Branden Tobler

Layla was fantastic to deal with she was very patient with me being a first time car buyer

Shauntelle Broeckert

They lied to us and sold us a car worth far less than claimed. We lost a lot of money from these people.

tomas kert

Treated like a number, left to wait hours to get a simple low-ball quote. They are selling my exact same car with same mileage, year and trim, for 8k more than my trade in value. Seems legit.

Scott M

I bought new and used vehicles from here. The new ones were fine but the used ones were awful. They said they were full inspected but within a year almost $10,000 worth of warranty work had to be done. I took the vehicle to an actual dealership that sold that type of model and they couldn't believe how many items they checked off as good but weren't. They lie and cheat just to sell over priced garbage. Mazen... This guy is a wolf in sheeps clothing, if I were to see this man on the street and he said hello I'm sure my greeting will be much worse. NEVER buy from these people! The people that give good reviews is because they bought new. Anyone who has bought a used car here will have a different story. Someone put it best that they are just a used car dealership that sells new VW. They are known amongst the other VW dealerships in southern Alberta as one of the worst. They would even recommend you run from these people. Scabs, crooks, thieves, con-artist are just a few of the adjectives one can use to describe them. I hope you read this Mazen.... F.U.!

Shane Gardner

Got a 2015 chevy from them was a great experience Tyler cade help out leaps and bounds all around great people

Dwayne Ashton

The whole experience with our purchase through southland vw was perfect, we had a great time, never a dull moment with Layla's knowledge of Volkswagen. Very positive atmosphere, very professional in every detail on every answer. Joel was extremely helpful when it came to the paperwork. Best part was Joel explained everything as he was going through the paperwork. We love our 2016 VW Jetta, looking forward to the next vehicle. We honestly cannot thank you enough.

Shane Page

Awesome service

Nikola Zecevic

Great sales and customer service couldn't be happier with my trade and new vehicle!

A Marina W

I became a Southland VW customer in January of this year, when I purchased a pre-owned Beetle. This is the first time that I have owned a VW vehicle, and I am completely sold on the Volkswagen brand. One of the reasons that I have switched to Volkswagen is due to the excellent service that I received, and continue to receive, from the Sales, Service and Finance Departments. Mazen (Sales), Lorne (Finance) and Service Manager Jody and her team in the Service Department are all exceptional in catering to the requirements of their customers. Mazen was extremely thorough and knowledgeable in advising me on my purchase. He is also a personable and polite consultant who encourages return business from his customers. Jody, Tayler and Paul take the time to listen to and address customer concerns, without making the customer feel inferior for raising any vehicle-related issues. I feel comfortable when booking in my car for inspections/servicing, as Steve and his Technicians are highly skilled and experienced in their work. As for Finance, Lorne is one of the most intelligent and well informed finance consultants whom you will ever meet. One outstanding aspect of the Southland VW experience is the dealer's active commitment to the local community and to charitable causes. One also feels this sense of community when entering the main doors to the showroom. Not many dealerships can boast this extension to their roles as sales and service consultants. I work with people on a regular basis and recommend Southland VW to any individual looking for a new vehicle. I will continue to do so.

Jonathan Tomlinson

I would like to say I will only do business with Southland Volkswagen-Medicine Hat! The team at the dealership was amazing No-pressure didn't feel rushed well shopping for my Volkswagen Atlas vary Trustworthy and will not deal with any other dealerships except Southland Volkswagen.They listened to me and went above and beyond, Quick and painless — the dealership made the process easy. Final price was exactly as negotiated (no last-minute surprises) Professional and polite salesperson. I highly recommend if you are looking for your next vehicle to visit and shop with them they will take care of you

Josh Rumble

I went in to Southland Volkswagen expecting fully to meet with a typical car sales person (I have had some bad experiences at other dealerships in the past) and man was I wrong! Instead I met up with a fellow named Andre. He was honest and he listened to my needs. Unfortunately he didn't have the right vehicle for me on his lot but he is actively pursuing a Range Rover for me and I am happy to wait for him to do so.I HIGHLY recommend this guy if you want to be treated right. I am looking forward to working with Andre and his team!

Deb Gomke

Lonnie Oman is who you want to see at Southland Volkswagen!! He takes very good care of his customers!! Joel in finance was exceptional as well!!!

Kris Auguscinski

Great experience. I had the pleasure of having Chantalle as my sales person and she was wonderful. Great attitude, knowledge of the vehicle and helped me find the perfect VW. All the best to you girl! You rock! Thanks to everyone else who helped me through the process at Southland VW.

MatTam Porter

Noray Nelson in Service Department is the Man!!!!! He takes care of you and your vehicle!! Best service I have ever had......in my life!!!! You will not be disappointed... I have never taken the time to write a review before... but today i did.... so what does that say?? Simply the best....

Tamara Zahenaiko

My boyfriend took his Audi to get serviced as he was having issues with his turbo in his car, not only did they charge him nearly 200 dollars over what they quoted (quote $456, charged $640) to “fix the issue” they made the issue even worse and it was promptly returned for another look, upon pick up of re diagnosis they tried to charge him another $165 for figuring out the issue they should’ve caught in the first place. I don’t recommend anyone to service their vehicle at such an incompetent and thieving dealership.

John Broersen

Got a great deal on a great car at Southland VW.Thanks Tyler Cade!