Reviews of Medicine Hat Toyota (Car Concessionaire)

Myles

Larry was very helpful and explained everything about the vehicle. We had to drive in from out of town, and he even filled up the tank on our other vehicle for the drive back. Everything was very smooth and we are extremely happy with our SUV. We appreciate the time and effort and would definitely make a future purchase from him.

Teresa Blomander

We were looking for a used van and so went to check out Parkcity. When we found out we could get a new van for about the same cost as a used one we had some thinking to do! The staff was very helpful and a few short weeks later we are now the proud owners of a 2013 Toyota Sienna!

Travis “devrandom” Owen

Always treat me well. Sometimes feels like they're just trying to find things wrong to raise my bill though.

Kenady Demers

The staff was amazing! We came in with a tight budget and they gave us exactly what we were looking for, for the price we wanted. We even came on the right day and they shared some of their staff donuts with us. They really go out of their way to make you feel at home! Thank you Medicine Hat Toyota!!

Devon Dawson

You won't find nicer people willing to work with you

John Shores

I bought a used 4runner from Tina Newell. She is knowledgeable and had patience for me over the course of my shopping. I live in Calgary and would recommend the trip to get great service.

David Adomat

Cindy, Brandon and Erin were all amazing, easy to deal with and understanding of my needs. Thanks guys!

Master Wasabi

Amazing Customer Service! Thank you, Roz! ????

Robert Benn

I bought a used vehicle from the lot. After a few 1000 miles I bring it in for service and I'm informed of the source of a oil leak will cost $3500 to fix and now add the loose bearing and a leaking rad hose and we're at 4500! Non of this was declared, and in the case of the oil leak maybe even hidden! I would advise anyone buying from this outfit to take the vehicle to a third party mechanic for evaluation!

L. N.

The new management and staff are great! Super friendly, they answered all my questions and I honestly would recommend them to anyone who is looking for a vehicle!

Louis Cooper

I like these folks! They got me the vehicle I requested! (Highlander Limited), also are good on trade ins. Very professional at Medicine Hat Toyota!

Douglas McPetrie

Great service.

Colin Andrew

Purchased a used Camry today. Larry Rollack was our Sales Advisor and he was friendly, helpful, and accommodating with the purchase. I felt comfortable looking at cars with him.

Luke English

Brandon and Cindy were awesome to deal with when I was looking for a “new to me” mini-van. Everything was really easy and they were upfront about everything. I’d recommend Medicine Hat Toyota to anyone looking for a vehicle.

Daniel De Lara

The ownership has changed, but the system is still the same. I owned 2 toyotas but not from Park City Medicine Hat. Cindy is a great sales consultant, but the sales manager needs more knowledge about customer service. Looking for the best customer service? Take a few more steps and go to Southland Volkswagen and you will know what I mean. Southland Volkswagen staff are the best in town.

jay chesley

Great staff and great new ownership. Never met a better group of people from top to bottom!

Sarah M

I arrived at the service department at Parkcity Toyota, unannounced, during a cross country trip from southwestern Ontario to Victoria BC. I had my Lexus RX350 serviced in Ontario a week prior to my trip and the exhaust system was replaced. When I arrived in Medicine Hat, I heard some rattling from under the car. After just a couple minutes the service technicians discovered that a component of the exhaust hadn't been fastened during the installation in Ontario last week. They fixed it immediately and even allowed my unruly dog who was travelling with me to wait in the waiting area. I am ecstatic to be able to safely continue my journey, thanks to the service team! Many thanks!

Bryan Pawlachuk

Bought a van day long distance and it was a better experience than recently trying to shop locally. I travelled from Saskatoon, & had no surprises. Best part, the van was better than anticipated. (I was fully prepped on all to expect) Great dealing with all the ladies.(especially the day after national women's day) Special thanks to Kim and Erin for making this a smooth and speedy experience. You did a fantastic job on managing expectations. My wife loves it! We will be back.

Kevin Carleton

Service centre is great. Very friendly and helpful. Have bought 3 vehicle from this dealership, always different salesperson but they have been great to deal with.

Steve B

Just purchased a Rav4 from this dealership, even though I'm located in SK, they went above and beyond to help me and accommodate my needs. The staff I dealt with are top notch, shout out to Larry and Erin for all the help, you guys are awesome!

Bradley van Middelkoop

Good service for a part we ordered.

Nathan Rollack

I recently purchased a 2021 Tacoma through this dealership. I have nothing but good things to say about the dealership, its staff, and my salesman Larry Larry was thorough, honest and very helpful with the purchase of my vehicle, and ensured that it went smoothly. Through the process of purchase and after has been attentive and willing to answer questions Erin (financing) was also very helpful in the explanation and breakdown of my vehicle purchase I would highly recommend visiting this dealership.

Marc Fourrier

I originally went into ParkCity Toyota, with my wife's Toyota Tacoma for an oil change. While I was looking around the show room, I noticed that the Tundras were on sale for quite a bit off, and zero percent financing was available! I went home and told my wife, and a couple of weeks later we were the proud owners of a brand new 2012 Tundra. Even though we loved our Tacoma, the Tundra was better suited to our needs. I am quite tall and needed more space, and we wanted to pull a larger trailer, so the Tundra fit us like a glove!! We have been dealing with ParkCity for approximately 15 years now and Cindy Chapman is one of the most professional and friendly salesperson we have ever dealt with. She knows her Toyotas!! As a matter of fact everyone we dealt with were great!!! I know our relationship with ParkCity Toyota will continue, as my Daughter who recently graduated from University, has just purchased her second Toyota a brand new Rav 4!! Thanks Cindy and the ParkCity staff for all you help and knowledge, and we look forward to the future!! Marc and Lauren Fourrier.

Darryl Walker

helpful friendly staff good service

Troy G

Sales, a battle if you are not willing to pay sticker price. Service section is great when I have had to use it, which is why I bought a Tundra and a Venza.

Vasily Kulchenko

Thanks a lot for comprehensive service! Larry is a great Sales Advisor, he helped to find whatever my family need, was patient and friendly! Brandon and Erin were very quick with paperwork, very professional!

Lin P.C. Michael

It was an excellent experience leasing a RAV4 XLE AWD with Medicine Hat Toyota. Larry and Brandon helped me to get the car. They are truly friendly, genuinely, and sincerely. They show their passion for their sales work. I had been shopping around most of the dealers in Medicine Hat, and I can tell you that Toyota has the best customer service. Other dealers do not care about the customers, your needs and just keep badmouthing other cars' brands. Do you think such a bad attitude will get you any customers, for example, the sales at Hxxxx. Those dealers gave me pressure and tried to get me sign the deal. I can see why those dealerships have no customers inside. Larry and Brandon from Medicine Hat Toyota didn’t give me pressure and badmouth other brands. Instead, they encouraged me to shop around. I ended up choosing the deal with them. Larry also helped me to set up the vehicle. Brandon placed the order, and the car just arrived the next day!! It was efficient. I highly recommend Medicine Hat Toyota.

Selina Grimes

After trying unsuccessfully to purchase a car from another dealership in town and feeling like I was being taken advantage of, I went to Parkcity Toyota and met with Kimberly Hulbert. At this point I was stressed and ready to throw in the towel, but Kimberly put me at ease immediately. She was understanding, patient, and treated me with respect. She was very knowledgeable and passionate about the vehicle I was looking at, but not at all pushy or aggressive. She turned my stressful situation into a positive experience and I would recommend her to anyone looking to purchase a vehicle.

Candy Ross

The sales guy that I dealt with (Larry Rollack) actually contacted me after finding out my matrix had extremely high mileage. He was not pushy in any way. He told me what he was gonna do and he did exactly that! Erin in the finance department was very awesome as well. She explained everything and how it will work and gave opportunity to ask questions! I give these 2 people that I dealt with a 10 out of 10 . Will definitely recommend toyota to anyone who asks.

Cameron Low

Last weekend I purchased a pre-owned Rav4 Hybrid from Medicine Hat Toyota and I had a great experience. Due to the busy used car market these days, I was having a hard time finding a replacement Rav4 hybrid after mine got totaled. From Calgary, I connected with Larry about a couple of pre-owned vehicles and he was very thorough and honest about the conditions of the vehicles and was quick to respond to my inquiries. The Rav4 was in excellent shape, a great price, and I received great service once I arrived at the dealership with Danilo and Erin. Thanks Medicine Hat Toyota!

STONEWULFF

It just wasn't the place for our situation to work out at. We are all unique in our purchases of cars. Nice staff and the Tacoma is sexy.

Kumara Ranaweera

Sindy and Erin did great job for us. Thank you.

Alex Beaulieu

Medicine Hat Toyota sets the standard for customer service and making sure you get the vehicle that you want. They want above and beyond to get me my dream truck and get it to me on time. 10/10 would recommend this dealership to any of my friends and family looking to get a new vehicle. Tina and Stacey were awesome and will go out of their way to get you a great deal and the exact model with the features you want.

Mutardedable

Had the pleasure of dealing with Larry Rollack, really good guy and didn't try to hide anything from me and was lovely to make conversation with.

Katie Poole

Absolutely amazing service! Everyone was so friendly and helpful and went out of their way to help us find our perfect vehicle. 100% recommend going to see them for you vehicle shopping!

mohamed tawfik

Great service , great people , they are so welcoming , very friendly and respectful , I really love this place .

Brier Albano

I really love the service area here. They are so nice and explain everything. I've never felt like I wanted to go somewhere else. Really the best car experience we've had. Would buy from here again too.

Stephen Gratrix

Excellent Customer Service....why I bought my new car from them, and good pricing

Fabián Torena

Customer service was absolutely flawless, The sales team went above and beyond to fulfill my expectations. Will definitely come back again for my next vehicle!!!

Shannon

Danilo, GSM, took the time to listen to, and addressed, my concerns over a recent purchase. Very positive interaction!! And, Cindy, my Sales Rep, patiently guided me through my Android Auto. Thank you both!!

Kim Johnston

Great staff, quality people. Very big community supporters!

Steve Potter

Legendary, after all the problems i had in the past with my previous vehicle purchases, im glad ibwent down to Toyota and met Larry, that mans no pressure sales was a dream. Had me wanting the car more and more every thing he showed. Also took the time to walk me through the set up of the electronics.

Larry Schalk

- Larry schalk We bought a 2017 Hyundai Sante Fe from Craig Duclos over the phone. We are from RedDeer and found the listing on auto trader. Craig was fantastic to help me see the condition of the car. He took pictures and videos for me and answered all the questions I needed answered, it couldn’t have been easier or less stressful!! Then we worked with Erin in finance to iron out the details. We drove to Medicine hat a couple days later to pick up the car and it was cleaned spotless! Services, fueled and ready to go! I would recommend this dealership to anyone. It was well worth the 800km round trip! 5 star experience for sure Larry Schalk

garry baker

Fast, efficient service and coffee to boot!!

Kristy Metheral

My husband and I recently purchased a car here and were extremely pleased with the whole process. We are from out of town, so the initial contact was made by email, and then phone. Our salesman Larry was wonderful to deal with, he was easy to talk to, extremely knowledgeable, and went out of his way to make the process as simple as possible. Our trade in value was fair, the sale price of our new car was great, and after only a few short hours, we were able to take home our gorgeous new car! Thanks Larry and Erin, you made us feel welcome and valued, and we will definitely be back for the next car.

William Wallin

Great good people.

Toxic Xero

Very good customer service. It was a very good experience when I went to purchase my sons first car. He loves it so far and everything is running perfectly

Stefanie Kerpan

Excellent customer service, Larry was fantastic

Brent Miyagishima

Awesome dealership with helpful and knowledgeable staff.

doop GAMING

Sold me a nice Hybrid

George Duffy

Average service. Responded well to my concern. Pricy.

Kirsten Wohlgemuth

5 star until we didn't get winter tires on our new Rav4. All season don't cut it when we visit family in BC. They wouldn't take the new all season in trade.

Albert Duriez

Bad service

Hh ii

Terrific dealership! Kimberly is the best salesperson yet! Took a lot of time going through our purchase of a vehicle. The service department is top notch as well.

Ashley Large

Everyone I dealt with was excellent to deal with. Tina helped me out and was very patient with me and all my questions and indecisiveness. It was a pleasure to work with her and the rest of the team at Medicine Hat Toyota.

Darcy Dietrich

Terrific, excellent service. Very professional. Knowledgeable

Dylesxic Gaming

We brought in our 2006 Toyota Camry for a diagnostics check after it had been failing to start. The service staff and ladies at the front desk worked tirelessly to resolve the issue. Even after our stubborn, stubborn car gave them DAYS of grief, they still made it right! (Not to mention, they did it without breaking the bank!!) If you need your Toyota serviced, Park City Toyota is your answer.

Greg Collings

Excellent service from start to finish. We drove down from Calgary and got a great deal on a Tundra. Erin and Tina stayed late on the Friday night of long weekend to get the deal done and get us headed home.

Aura Skjenna

Very pleasant, helpful, and knowledgeable staff. If they don’t now something they will find a source that does. Great deals. A special thanks to Tina ????

Nancy D

Very pleased.

Bill McLeod

Take it from a retired mechanic, the service department here are crooks. They take a full job pricing and charge you for a change out of each piece individually. Adding about double the time of the job. If they followed book time properly instead of charging 11hours it would actually be about 6 hours. This is the kind of shop that gives mechanics a bad name. I relayed this story to so many people that have already determined they'd rather drive to Lethbridge then have them work on their vehicle anymore. So all the money we've given them over the years, I guess this is how they want it to end.

Kerri Gagley

Customers for life!!! We are thrilled with the service we received! After being dissatisfied with another brand/dealership, we decided to go back to a Toyota (this is our 4th) and couldn’t be happier! The sales process was a breeze and we Definitely felt like Cindy went above and beyond from her knowledge on the vehicle to going to bat for a great deal for us. Erin in the finance office was so personable and made the whole process a breeze. We are so happy with our RAV4 hybrid!!!

Brandon Demers

Amazing management who truly cares about their customers. They treated us like family and make everyone feel welcome and appreciated. They respected our tight budget when buying and sold us the perfect SUV for our family. When -30 weather caused issues with our car they took care of us like no dealership would have!

Ed Tymensen

Great service, as always

Nurat Akande

Great customers services

allan KRIZANOWSKI

I had a brake problem and medicine hat Toyota serviced my car . The service department was fantastic especially the lady Roz. Very polite and helpful. Service manager also very good at helping me.Could not have had better service. I would recommend Medicine Hat Toyota for anyone .

Shelley Watson

My experience was very good with Cindy Chapman. Enter me into draw for 1,000.00 gas card thank you.

Jean Claude UGUEN

We had a great experience at Toyota Medicine Hat. We bought a nice brand new Rav4. We found a very professionnal, helpful and friendly staff. Smooth amd no stress transaction. We walked out happily and appreciate the great customer service. Thank you Tina, Erin and Larry for this great experience. C and Jessie.

Jenna Lich

always so nice and understanding never had any problems just bought my second vehicle from then

James Cahill

The plan was to go camping for a week at Cyprus Hills ... thwarted by my engine burning out on the first day. The team at MedHat Toyota were incredible, and went well beyond simple customer care. The right car was on the lot, and they were able to rush delivery of a hitch and controller, letting me get back to Edmonton in just a few days. I had heard a rumour that some car dealerships actually value customers ... and it was great to finally find such a place.

Ank Tulga

Such a bad first impression. I was booked for an oil change at 7 30am on Tuesday morning. I admit that I was a little late and arrived at 7 43am. I walked up to the service reception and the lady said they'd have to rebook me because they already got someone already ????. So I went up to front desk and explained the situation and front desk girl goes let me get try to fix it for you. Goes to the back started talking with the manager and the service reception lady. Came back negative response lol. Reception lady even tried to tell me that I'm in the wrong for being late. Yes I'm in the wrong but they couldve at least had the decency to call me and let me know if they are letting someone in. I told her that and then said why would we call you we only call customer hour after if they miss an appointment(which isn't my case). Ended up changing the time to 10:30. Funny how they said last night that they didn't have an opening today other than the 730. Great going!

Rob McLaren

These guys were fantastic to deal with. Brandon was very accessible and helpful while I purchased a car from them from another province. Due to ignorance of employees and brokers of Manitoba Public Insurance, I ran into a number of headaches with allowing the safety to be accepted in Manitoba. Every time Brandon was there to forward paperwork etc. to allow me to jump through the hoops that my insurance company asked. I showed up in Medicine Hat and the car was exactly as described, and they covered all bases to make sure the vehicle passed the safety fairly. Everything worked out great and my trip was not wasted. Brandon was excellent, as were everybody else I met at Medicine Hat Toyota. Erin, Larry and others. Thank you so much for all of the extra help my purchase required!

Robyn Rollack (Rollback21)

I purchased a used 2012 chevy equinox through this dealership, Larry was my salesman and he was really great to work with, he thoroughly answered any questions i had about the vehicle with honesty and patience. Larry and the dealership went above and beyond, i purchased winter tires from them and they installed them on the vehicle for me, Larry even drove the vehicle out to Swift Current to meet me halfway on delivering it . I would recommend this dealership everytime

Dan Stotz

Bought my tundra in february and love it...cindy, tina and erin made the entire experience excellent...service staff are excellent as well.

Shafiqur Khan

Not recommended. Lack of basic professionalism and expertise. 8000km: complained about the battery being dead once. Had to jump it myself. ~16000km: battery was dead again. 3rd time now. They didn't have one in stock. They changed the battery at a later date. Mileage was too close to the 16k mark so they also did the regular servicing under an extended warranty. Had to take the car into the dealership many times since then for the same battery drain issue. So much so that the servicing staff know me by now. Not my objective, regardless of how nice they are. Told them that other 2020 RAV4 Hybrid XSE owners were having the same issue (google 2020 RAV4 Hybrid XSE battery issues) and that Toyota issued a firmware update for it. Was like talking to a brick wall. ~25000km: the battery is dead again. They blamed my dashcam this time and charged me for "troubleshooting". They disconnected the dashcam and I removed it from the car completely. Mileage was too close to the 25k mark so they also did the regular servicing. Less than 25200km: the battery is dead again. They don't have one in stock. Why are these batteries flying off their shelves like hotcakes if everything is so perfect? Now they finally want to put a firmware update, except they are saying it's for a 2019 RAV4. Mine is 2020. I've decided to cut ties with this dealership and this automaker. My patience and agreeableness were taken advantage of. I left feeling defrauded because all I got was a flea circus when I paid for the Cirque du Soleil. This seems to be a theme across the dealership because they tried to sell me scammy extras like windshield "diamond" coating and cathodic protection on top of the extended warranty that I was already paying for. I'll be telling everyone in my professional and personal circle to stay away from this Toyota dealership. PS: If the folks downstairs are not getting it done for you, talk to the top boss upstairs. I didn’t even know it was an option until I did. From the sound of it, she didn’t even know that there was a whole flea circus going on right under her nose. *** Okay, I have no other way to respond to Toyota's comment, so here it goes... *** Firstly, thank you for everything. I agree, let bygones be bygones. I was happy with all of the above until you mentioned the extras. Those two products don't do what they claim to do. For cathodic protection, anyone with high school science knowledge would tell you that the physics don't make sense. Not at that price point, especially. It is a product that's made for marine applications, not for metal boxes that are riding on not very conductive rubber tires on not very conductive asphalt. Also, and I should have mentioned this before, some of your staff don't wear mask around customers. I'll refrain from naming names, but I'm sure you have the means to find out. Not very indicative of caring for customers. Lastly, I don't think the remedial actions you took would have happened had I not escalated the issue first to the General Sales Manager and then to you (General Manager). I believe I would have gone on to my 15th visit, and nothing would have changed. You are misrepresenting the facts when you say that you picked up my car, as if you've done it all along. You didn't. I had to insist on that only on my last visit because I was sick of this. In the earlier visits, they didn't even tell me that a ride home was an option while they were working on my car. I had to wait there in the dealership. Only during my very last visit, after I decided I had enough and I let them know, was I offered a loaner and they picked up my car both ways because that morning I had to jump my own car to get to work, and I couldn't wait for the whole circus to get into session. Again, excellent experience with you, and thank you for listening. PS: if you have scientific literatures or published papers showing the efficacy of those scammy extras, I'd be very interested to know. I am always open to change my mind based on best available evidence.

Earle Mayes

Good

keval jani

Kimberly Hulbert is a fantastic sales person. Explained things in detail and answered all questions very well. Awesome service !! Big thumbs up

Dan Higgins

I got an oil change on my wife's 2012 Venza yesterday. I noticed right away the new owner has a much more aggressive and pushy service department. I had to repeat myself multiple times that I was there for an oil change only. In the end the service writer handed me a "quote" for replacing struts, timing cover seal, and a fog lamp, that came to almost $6000. This, despite the fact I'd repeatedly told her I was there for an oil change only. I did some research and found I could easily replace the struts in my garage for around $500 plus my time. The fog lamp is a $20 part which takes 5 minutes to change (the quote for the fog lamp was over $400). The timing cover seal isn't actually leaking. There's never been a single drop of oil on the floor, and no visible leak. The oil they saw was the oil they spilled. So for around $600 and some hand cleaner I can do what they wanted to charge $6000 for? Do you think we'd get treated any worse if we bought in Calgary?

Carmen Costley

Excellent was from out of town and they helped me right away so i could continue on my trip

Abe Bergen

Good

Maria Grimm

Thank you Cindy and Parkcity Toyota!! Wonderful experience - everyone was friendly and helpful - love my vehicle!

Kathryn Knutson

Friendly service.

Janine Schulze

Larry Rollack at Medicine Hat Toyota was very helpful. We met Larry 7 months ago when we stopped in inquiring about a Toyota Sequoia SUV. He never forgot what we had said, the minute there was one available he texted us or called. So the day the one we purchased rolled onto the lot he contacted us and we purchased it the next day!! Thanks Larry for looking after us! This is our 3rd Toyota vehicle!

Roger Marg Hagen

I have nothing but good things to say about Medicine Hat Toyota. Just bought a new 2022 Sienna with Tina as our product advisor and Erin as financial adviser. They made the purchase experience the best. I have never been as comfortable with a dealership and the people that are Medicine Hat Toyota. For a great buying experience and a superb product, see Tina at Medicine Hat Toyota.

Marilyn Johnson

I had been thinking about upgrading years on my Rav4 and while it was in for service Tina made me a trade-in offer. They also had the upgrade I wanted on the lot......newer, less km, and my preferred colour. My lucky day! The process from trade-in to driving off the lot in an upgraded Rav4 was pleasant and seamless thanks to the whole team but particularly Tina and Erin. I have dealt with many Toyota Dealers across the years but Medicine Hat Toyota is the best.

Joanne Robertson

Stopped in at Toyota no appointment, I had a piece of trim loose on my vehicle. The service tech said about an hour, while talking the service manager climbed under the vehicle to take a look, next thing I know he had tools and fixed the issue...no charge....awesome customer service by all employees but service manager was awesome ...thank you Medicine Hat Toyota

Shayna Dunn

The new management at Medicine Hat Toyota is incredible. They make everyone feel welcome and appreciated, how a business should be ran. From sales to service they provide excellent customer service would highly recommend!!! :)

Randy Teel

Thank you Larry Rollack for providing a wonderful experience when puchasing our 2021 RAV 4 Prime. Larry went above and beyond to ensure we had answers to every question and took the time to make sure we had everything we needed before driving the car off the lot. Randy & Kathy Teel

Kristian Dawley

Larry Rollack broke the bank to get me a 2012 Elantra. I am a very happy customer! If anyone needs a good deal on a car, go to Larry

Brent Normore

I just purchased a new Tundra Platinum from Medicine Hat Toyota a few days ago and the experience was seamless and the staff were second to none! The Tundra is an incredible truck too! Dan, Kim, and Erin made the buying experience a breeze, with no hassle, just straightforward friendly service. I would definitely buy from them again, and I would recommend them anyone else as well.

Aimei Anderson

Great service and sweetest staff in town! Erin was a great help, overall a very pleasent experience purchasing my new vehicle! ❤ Thanks guys!!

Sergei Lutzak

Bought a used Toyota RAV4, and had a small issue with it after I got it home and had to take it to a local Toyota dealer to fix an intermittent issue.... and finally had it resolved and Medicine Hat Toyota stepped up to the plate to cover the costs as their inspection didn't diagnose it. This is a business that will stand up and do what is right! I am impressed.

lonedraak

They seem very disorganized, the right hand does not know what the left has said or is doing. They seem dishonest about certain things. Always make sure that you have documentation about anything they say they have done.

janet gemmell

Thankyou Larry Rollack for the incredible knowledge you have and how you explained everything to us . Greatly appreciated .Glenn and Janet Gemmell

Dale Sargent

Always friendly

Ahmed Ibrahim

Tina is amazing and very thorough.

Remi Perreault

Poor Service never answer the phone never call you back you bring your vehicule for waranty issue they order half the part we need to fix the vehicule after more then 2 weeks i still have a leak in my engin and not fix . The only way they get buisiness its because that the only toyota dealer in medicine hat. knowing of that poor service i will never have bought a toyota where the only dealer cant fix it ! Pure desapointement

Magdalena Hartman

Staff is awesome , very helpful, I am impressed

Allan Krizanowski

Came in to schedule for tranmiss ion oil change and told me I could get it right now and they did it in under a hour fantastic service and great customer service

Aynsley Nelson

Great group of people, from Service to Sales...The original team was already great, but the new ownership has made this the best dealership in town! Not to mention what they do for the community!

CanInvest

Don't bother. They do not honor their word and don't really care about the customer. I came to them to buy a car and only had a couple quick questions, instead of answering they used my offer as leverage and sold the car to another customer without even contacting me back....Just useless. Let the buyer beware, get EVERYTHING in writing with these guys.

Patti Fischer

I have had a wonderful experience with Cindy Chapman and other staff when purchasing a new car. It was great that someone takes the tome to explain things to you that you just don't know. If asked,I would highly recommend Park City Toyota for anyone wishing to purchase a new or used vehicle. Thank you so much!!!

L M Rand

Nice vehicles to drive & friendly staff.

Candace Castle

10/10 for Tina

bill wolmier

terrible drivers. cut me off, you don't own the road. almost caused an accident.

Fatima Ahmad

Excellent service and knowledgeable, helpful staff. Bought our car here and couldn’t be happier about the purchase! They helped to answer all my inquiries and were very honest and genuine. Their prices are some of the best on the market as well. Definitely recommend!

Mark Stefanuk

Great service and great products! Go to Tina Newell and get the vehicle you always wanted. She fixed me up with the truck I wanted, and made it an enjoyable experience.

Tirrell Lukye

They've always been so wonderful there

Josh Ernst

I bought a 07' Tacoma from Medicine Hat Toyota last weekend. Everyone was professional, polite and went above and beyond for me. Shout out to Larry and Erin for all the extra effort. Even on their days off they responded to text messages and answered all of my questions. I felt that the dealership cared about the vehicle that they were selling me. They put a bunch of work into the truck to make sure I was getting a quality vehicle. When it was noticed the service tech missed the oil change after I had already purchased the vehicle, they paid out of pocket for it to be done in Edmonton. I was extremely happy with my experience. Would do business with them again!

Tony Freeman

Bought a RAV4 hybrid from Tina, she was excellent, staff are so friendly, and service is awesome, thanks Tina.

Matthew Franz

Helpful and friendly staff. Great customer service.

Vincent Gaudet

My wife and I have had a very positive experience purchasing our new Rav4 from Medicine Hat Toyota. Larry in Sales and Erin in Financial Services were very attentive to our needs and assisted us whenever possible in a courteous professional manner. What is typically considered a stressful experience was made most delightful through the efforts of Larry and Erin. Thanks again!!

Jeff Bolstad

I went to Parkcity to get my Tacoma serviced, specifically asking them to do the 40000km scheduled maintenance, no more and no less. I was told that that would be $170 and, not having the schedule on hand, assumed that they had to do something beyond changing the oil. When I went to pick up the vehicle, their own pamphlet that was stapled to the receipt stated that the 40000km service is a simple oil change that should only have cost $48.95. Their customer service rep kept saying "....but you did agree to it...."

Betty Bosch

Good people to deal with

samol sorn

Hello! I traded a car here for a Tacoma and the service was awesome! Thank you Larry Rollack for the best service ever!

Susan Penrose

Knowledgeable and friendly staff. Tina was very accommodating with arranging test drives and providing information about the vehicles I was considering. I’m very happy with my C-HR!

Gord Lenz

I contacted the dealership about purchasing a new car, they got to business quickley and supplied an (all in) price in short order and we made a deal. Thats how I like to do business. When I picked up the car they made a point of explaining details about warrantys and features thourghly.

Terence Kowalchuk

Have been a customer of the service department for over 15 years. After having a discussion about a repair, Bob and Nigel came to a very reasonable agreement.

Joseph Hutter

Dealing with Michael Craig was quick, transparent and easy. Thanks again for the great experience!

Marguerite Hagen

Toyota has quality vehicles and Medicine Hat Toyota has both a fantastic sales department and a finance department that will go the extra mile to put in your new Toyota. I won't go anywhere else!

Garth Gosselin

I recently purchased a 2019 Tacoma Off road from Medicine Hat Toyota with the assistance of Tina from their sales team. I had a good experience with Tina and Erin in Finance. Tina was knowledgeable about the vehicle, offered me straightforward answers and was very helpful along the way. I live several hours away and Tina made sure the vehicle was ready when I arrived, offered to help with transportation and assisted with the license and registration process. Couldn't have been easier.

Geoffrey Bérubé

I was buying my very first new truck and all the staff was very helpful and excited for me. Larry provided the best advices so I could choose the right one for my needs. Always helpful and ready to give assistance, very happy with my purchase with an awesome team.

Nancy Williams

Great service and smart sales people who really know their stuff. They did go the extra mile for us, really accommodating and kind.

Jim Ftichar

Pleased with the service . Friendly and efficient

Samantha Cunningham

Just bought a RAV4 XLE and could not be happier with my purchase. Larry was a very attentive, friendly and thorough sales advisor! He made my experience enjoyable and it went without a hitch! I’d recommend this dealership and Larry 100%.

WILLIAM PIGGOTT

Salesman low key and polite

femi paul

Everybody here is very friendly

Blake Williams

Everyone at Medicine Hat Toyota was incredibly friendly and helpful. Larry our Sales advisor was fantastic to work with. You won’t go wrong shopping at Medicine Hat Toyota.

Lyle Cunningham

Thank you to Mason, Brandon and Erin at Medicine Hat Toyota for providing very friendly, professional and quality service. We visited many other brand dealerships and came very close to purchasing a different vehicle. Not one other dealership provided us with ‘top to bottom’ information on the vehicle we were looking at. We were EXTREMELY IMPRESSED when Brandon physically walked us through all the vehicle’s qualities, pointing out the many features and special detail to the design of the vehicle. It is one thing to read and be well informed when purchasing a vehicle however, every other dealership we visited just handed us a key to test drive. This did not happen at Toyota. Our final decision in choosing between the two vehicles was ultimately based on the customer service we received.

Don Shaw

Very pleased with our purchase from Parkcity Toyota as we were seven years ago with our first purchase there.I feel Edis Alibegovic went above what was expected answering many questions during work hours and evening time also,plus coming in on his day off which was very much appreciated.I also appreciated Jay answering my questions and putting my mind at ease.I would never even consider purchasing any other make of vehicle other than Toyota.

Mark Lown

Very professional helpful and exceptional

Toby

I feel so comfortable whenever I take my highlander to Medicine Hat Toyota for sevicing/oil change. Great people, excellent service.

Boris Grisonich

I just picked up my 2021 Toyota Tacoma today at Medicine Hat Toyota and I couldn't be more pleased with the service I received. Larry made me feel like the most important client on the planet from the moment I stepped in to the building. He was low pressure but so accommodating. I felt like I was walking into Cheers every time I went back as I was greeted by name by a number of staff or just greeted by those who didn't know me. I was a bit undecided on a few things like color and accessories. I felt like Larry gave me an honest opinion on the pros and cons of each and when it came down to the price of the purchase I left feeling like I came out ahead. I have spent a long time these past 6 months searching for what I wanted and determining a price that I thought was fair to both myself and the dealership and they beat the price I had in mind. Today, I drove away with a brand new Taco and a huge smile. Thank you to everyone at Medicine Hat Toyota and a special thank you to Larry for your tremendous patience and support. I couldn't be more pleased.