Here we offer you the opinions of people who are consuming the services of Galaxy Cinemas Medicine Hat (Car Concessionaire) around Medicine Hat area (Canada).
Nowadays this business receives a score of 4 over 5 and this score has been calculated on 127 reviews.
You must have seen that the average score it has is quite positive, and it's founded on a large number of reviews, so we may say that the rating is quite faithful. If people have bothered to give their opinion when they've done well with the business, it works.
You know that we do not usually bother to write tatings when they are correct and we usually do it only if we've had a problem or incidence...
This Car Concessionaire belongs to the category of Movie theater.
Good place to watch movies
A great evening out
Clean n expensive
Fun times
Love it
Great seats, food, friendly staff!
Small town feeling but not in a good way. Needs an update...otherwise good enough
The kids that basically run this place are good kids with good customer service. However, management has told them to charge for butter on the popcorn. Really? Markup on popcorn is already over 1000 percent! And for heaven's sake don't get a manager to make your frozen yogurt. You will not be able to tell it has fruit in it. They literally use tweezers to pick out 4 little pieces of fruit. This theater needs competition. Until then, bring your own snacks, because you cannot afford to snack there. And it is NOT illegal, no matter what they try to tell you.
Not a bad theater if you have 30 mins to wait for popcorn.
Had a great time watching movies with my kids!
Great placd
Loud black woman ruined movie. Great experience.
Too expensive
Been going here since I was a toddler, love the place, those who work here are pleasant to help as long as you're not some ignorant dolt to them. Popcorn is great when you order LAYERED BUTTER, and the Yogen Fruz are a nice touch. Quality is perfectly fine, a very good experience when visiting Medicine Hat.
We love going to see a movie but the prices for concessions are always waaaay over priced
good films. sticky floors. theatre epic style. go see venom 2018
This movie theatre is disgusting. The arm rests are so worn out the fabric threads are fraying. Most of the fabric is turning black because they have never been cleaned. The ceiling tiles are sagging and white but are suppose to be black. It stinks like sweat and carpets are outdated and dirty. The movie theatre has not been maintained with general repair and maintenance over the years, I know because I live in the area. Compared to other theatres in other cities, this theatre is nasty. Full renovation is needed! I would give a 0 star if I could.
Decent place alittle pricey. when you ask for extra butter or layered butter you still end up using the little butter machine and the chairs are not the comfiest around so they have comfier chairs for extra money and they are limited. Movie quality is good with the 3D movies so that is what keeps bringing me back.
Excellent movie experience, fun arcade games as well. Clean washrooms and theatres. My only complaint is that they never seem to get all the cup topper figurines that the larger cinemas do.
Nice enough. Like any theatre it'll cost you your child's college fund.
Seats are not very comfortable and don't recline other than that it's good
Super place to go
Please note this review is late. A very enjoyable time. The staff is as friendly and just as important the popcorn was hot.
Good service
It's pretty much the only theater left in the Hat, but they recently improved their arcade section. Overall a good place to go for a movie
Always give us old/cold popcorn... Customer service is OK, but not great. Apparently we pay 40 dollars to be spammed with ads for 10 minutes before the movie trailers even start. Waste of time.
Great service and variety of movies.
This theatre is in bad repair and in need of some upgrades. The seats are worn and very dirty/stained, the arm rests are worn through and everything else needs a thorough deep clean. You know it's bad when you prepare to go to the theatre in a long jacket with a hood, so you don't have to touch the seats. There is some definite neglect here. Theatre 3 specifically this time, but not limited to just this theatre overall.
Service was good, it was fast considering there was a line of around 53 people. It was fast
Very nice place. Kept clean. Wonderful people.
Clean, lots of screens, good rotation, fairly quick concession.
The place to be when there's a good movie showing :-)
Great Staff!!
It was ok
Clean and comfortable, affordable family fun! Even more affordable on discount days!
It's not as big as some Galaxy Theaters but it meets the same expectations as any other Galaxy.
It's cheaper to just burn your wallet
Kinda outdated for what a cinema is like now but still enjoyable
I’m used to brand new theatres with recliner chairs and vip state of the art theatres in Calgary.
Wonderful
Staff have always been friendly, and the place is medium clean. Front desk is always empty, and you have to purchase tickets at the kiosk or concession.
Way over priced admission, and concession is too expensive, uncomfortable seating don't go unless you want to drop 60 bux for two people to watch a movie, get regular drinks and popcorn. For a family of 5 you are over $120 for everything
Only place in town for new releases, but is typically clean, and have experienced very few technical problems over the years.
Nice place
I like going to move
Nice
The place is great and they always have fast great service but the prices are outrageous.
I stopped in to see what was playing and talked to an employee by the name of Tom. He was very pleasant and informative. Glad I stopped by.
Great theatre
Next time, I will watch a movie too!
Too much money, too loud. ( great movie )
Great
Typical chain theater. Movies are fairly priced, concession is not. Most the staff are young. Can get busy if there is a popular movie. Relatively comfortable seats. Sound system isn't the greatest but not terrible either. Most the screens have good viewing angles no matter where you sit minus the very front 3-4 rows. Never have had the dreaded person with their phone or inconsiderate / unresponible parent that allows noisy children.
Great movie, great seats. Kinda wired having to get checked for vaccine and ID prior to going in,. But I guess it is the times we are in.
Really good time
Great movie theatre. I watched the roblox movie and cars 2 here.???? the cleaners where very nice to me. I like this place
It's the people that ruin the experience. It's a good place, well maintained and sounds great. However the general public just doesn't have any courtesy anymore when going to the theatre.
It's ok friendly staff
Goodplace
Such small screens and the quality isn't there. Why renovate the entire mall, but keep the smallest screens in southern Alberta?
Nice theatre, friendly staff, delicious and buttery popcorn ????
Nice clean and friendly
Great staff
We had an excellent experience. We had a birthday party however the rooms were already all booked. Barb the manager helped us navigate timing and seating. She made our potentially stressful situation go very very well! Concession staff was pleasantly patient as we got all the snacks filled and passed out. Thank you so much! June 22nd Incredibles 2
Prime seats are good. Bag of popcorn leaks, and ruined a brand new dress from the butter leaking out the bottom
No complaints about the employees and movie. It was great overall, but it needs some basic repairs and renovations to give a modern look, but from my experience I don’t think you will have any problems here.
Could use an update flooring is looking very worn. And maybe more wheelchair paired seats for families.
The worst part about our theatre is the staff, it's rare that you get a worker who seems like they actually want to be there. I went to a movie there tonight and my boyfriend had to get up and close the doors to our auditorium because nobody had and we were 20 minutes into our movie. Kinda weird considering that at most theatres a staff member does it. At least the movie wasn't bad.
Awesome
Good popcorn
Don't do a fabulous job of advertising all movies playing and rely on people looking it up. Great customer service
I like good teather
Concession prices are outrageous
Seats are uncomfortable, needs some renovations.
Quiet wednesday afternoon.Theater was clean and nice cool temp.Tots and stars so the theater wasnt as dark or sound as loud.I didnt mind .Moms were there but babies stayed quiet.Maybe 10 people in all.Movie was great.Godzilla.
Service was great! I just wish the movie that just opened last night was in a better theater. It was in a small one.
Hallways to the theaters are showing their time, seats are comfortable and its easy to navigate though
Facility is super outdated. I love Cineplex but it's almost worth traveling to Lethbridge or Calgary. You play a guessing game when it comes to concession to who's the fastest employee. Instead of a nicer line system where you actually get served in the time you arrive (they used to do this) then unlike the bigger cities we don't get show times until a few days before the day which is so inconvenient. To top that off the new releases don't always get Prime seats which also sucks... this has lost them money on my behalf. Would love to change this rating up, but that will require a pretty decent overhaul of the facility.
Frozen yogurt machine has been "broken" for over four months
Good place for your cash
Clean and efficient. We had a great time
I loved OVERLORD
High prices. Could use a bit of renovation. Lots of screens though. I avoid the arcade.
It's the only one in town so you can't compare it to anywhere else except calgary. But for Medicine hat it's everything you'd need.
Best movies in town!!!! Theirpopcorn rocks!!!
March 2017: The theater has since made improvements but the speakers in several theaters need recalibration- auditorium 3 managed to make John Wick 2 alternately too quiet, too shrill, too loud, and too bass-y. It is still a very clean place overall, but the hardware of the theaters needs an upgrade and a fine tuning. August 2016: It's hit and miss. The process of getting tickets and snacks is consistent, but the enjoyment of the movie really depends on which theater they send you to. One screen has a stain on it, another theater has moody speakers that seem to decide if they're going to work that day or not, and some floors are sticky. The place is generally as clean as can be managed considering how many people visit it on major movie nights.
Love the seating that is available
Good cinema with reasonable priced movie tickets, food and drinks are a little more pricey, but expected from a cinema. I have experienced a non-starting movie which was swiftly and politely refunded with an additional free movie ticket. They do have a section of 'comfy' seating for Prime memebers.
It's great
It's a decent theater. Would be great if they upgraded and remodeled this theater. It's nice that they finally added some premium seating. It would be nice if they converted to IMAX. best day to go is on Tuesday when prices are cheaper. if you pre-plan, and go to Costco you can get reduced rates from Costco for movie passes as well.
Its a nice theater but just standard selection for food unlike how the park place mall has a great food selection but other than that its a good theater
It's no Calgary, but it's all good.
I love the popcorn. But the seating is old and uncomfortably. Really needs an update.. They took away 1 free refill. Which other galaxy/cinaplex still have... and made the size smaller. Which was disappointing.
It's much like any theatre you would expect to see, but cleaner. The staff obviously are proud of their work.
Needs to upgrade to the seating they have in Calgary
Honestly the staff at movie theaters are undervalued. Quick and efficient service. Happy to see they are an equal opportunity employer as well.
(Translated) General (Original) Guud
Pretty good theatre but they should remodel then seats
They show movies here. Sometimes the movies are good and sometimes they aren't. The popcorn is always good. Butter is extra.
We sat through 30 minutes of advertising and movie hype...not acceptable
Friendly staff
Could be cleaner. Only theater in Medicine Hat so I cant really complain. good movies, popcorn could be tastier. its never warm and always dry
good
This is Cinaplex Movie Theatre with regular movie theatre pricing; which is expensive if you want to buy Snack. Good for a night out with a friend.
Has 10 theatres but they're smaller.
Mah, over priced, theaters are ok, it's what you get when there's no options. Shoulda stayed home
Good by default since it's the only real theatre in town
Great night out at the movies ... Super snacks and with scene points not so bad on the wallet
Terribly uncomfortable and poorly kept.
Awesomw
Staff are helpful and friendly. And cute.
Our son had his birthday at this location and they did a great job. The staff were friendly and everything went very well. I would recommend choosing them for a birthday party in the future.
Needs an upgrade, but otherwise nice
Excellent staff and location. Needs an update though. Lacks many amenities and features that modern theatres have. Movie ticket prices however are good compared to larger theatres.
My experience was not a good one as the theatre was disgustingly filthy. Just about every seat my husband and I went to sit in had some sort of pool of liquid beneath the seat. We tried to find a couple seats that that were free of liquid, but by the end of the movie I discovered it had migrated down under our seats as well!! I was not impressed as I had placed my purse on the floor by my feet so it would now be covered in pop, or whatever liquid it was. Do the staff not clean up the theatres between shows anymore?? This is unacceptable in my opinion!
I refuse to pay Movie Theater costs when I can see movies via Telus at home and on my own TV.I haven't gone but once in 3 years so please STOP messaging me
Good clean and friendly staff.
Don't go to Xscape, very rude service, very boring and limited machines, most of the time machines just take the money but don't give credit so you need to pay for second time. The lady is particularly rude and lack basic customer service. I know the options are limited in Medicine Hat but avoid going there as much as you can
Always love the theater. Seating is comfy if you pick the bigger seats
It's a average movie theater, no avx or anything special. It's behind its time.
Rather wait for movie to come out on DVD
Uncomfortable seats but uncrowded whenever I go which is nice. Comfort should be a priority for a good theater though.
Tuesday night pricing is very cost effective at just under $7 for a ticket, however snack and pop pricing does leave a lot to be desired. Depending on the time and which movie you go to see, sometimes you can have your pick of the entire theater for seating, I just recommend you avoid anything still in its opening week as those tend to be quite crammed! The staff is helpful and friendly, and quite efficient at getting lineups minimized so you can grab your food and drink quickly and get to your seats.
Easy to get tickets and nice theatre
They need the power recliners!
Great place to take the family to watch a movie
Played some arcade games to kill time, lots of action video games and traditional games like air hockey. The new swipe cards are much easier to use too
In need of updating and some basic repairs. Chair armrest was missing cushion thus exposing dangerously sharp screws. Screens are small compared to other theaters in province.
Great theater and nice staff
Like the staff and service, but the theater really needs renovations. The sound in theater 8 doesn't even work properly.
Good stuff
It’s quite dated compared to many other Galaxy or Cineplex locations and needs a renovation. Bigger screens, better sound, and more angled seating really stand out in other locations compared to this one. Honestly, unless it’s a big blockbuster it’s much more worth viewing at home. And, even with big movies I often drive to Calgary to see them in AVX. This could change though, after (if) they bring this location up to current chain standards. Oh, and they need to fix the frozen yogurt machine! It’s been broken for a long time. That was the best snack there. And, it’s a quiet snack — a bonus so you don’t have to be “that” guy crinkling bags and stuff. However, we’re fortunate to have a Galaxy Cinemas in our small city! We see and enjoy movies here often. With a modernization it will be a great.
Old and dated. It's time for an update.
It was ok...it is Galaxy Cinema and it was in Medicine Hat.
We watch a lot of movies and this is the only theatre in town that has all the new releases. Saved so much with my Scene card.
I know it's been a hot min since I've been to the movies but 15 bucks for a medium ???? and pop? The Cineplex could use a update in certain area such as the washrooms. The audio was pretty good but the video seemed a bit off at the first during the previews.
Awesome
Clean facility and friendly staff
5 star
the place is gross! worst costumer service ever!! food seems to last old. popcorn can be the worse.
I wasn't there today.
A good stop over. Timhorton inside mall
Thought the good seats were avail in all theatres?
Want comfort? Spend the extra and get premium seats.
I'm going to be honest the seats are not upgraded to the normal seats I'm used to from edmonton lol there cotton seats NOT the leather ones and there really close together, so its hard to put your arm on the armrest without bumping or pushing or fighting over the armrest haha. , don't buy number H seats worst seats in theater 10 everyone keeps going in and out of the theater and you just get distracted and annoyed ???? other then the seats lol really good experience
Who doesn't like it here. Great staffs and great place for your entertainment
Friendly people working here
Not too bad, fairly expensive though.
Typical theatre.
Pleasant staff, but theatre 4 has a blown speaker in front left hand so the buzzing, static and the awkward viewing made it a unpleasant experience. I looked for a staff member to inform them but the two working were swamped with a long line of customers. The facility it’s quite dated.and could use a refresh. It’s just not the fun evening out like it used to be. JL
You can tell that Medicine Hat doesn't have any other theaters to compete with these guys. Seats out of order with the others being worn out and gross. Half the Urinals out of order. Place looks like it hasn't been updated since it was opened 20 years ago.
Enjoyed the movie & snacks
I love going to the movies. Staff is friendly and pricing is good.
Seeing how it's really the only theater in the city, there's not really an option to not go if you want a night at the movies. As with most cinemas, the prices for snacks and drinks are outrageous.
Great place for the whole family
Five out of Five ** Trip Advisor **
Cheap night. Special pricing for long weekend. Movie scared me ha!ha!
Always fun taking the kids...they really dropped the ball when they changed the Scene Rewards Program....almost not worth collecting them now. They did away with the couples date night Scene Reward. Not happy with them over that. We just go to costco now for couples movie pass.
Good time with the family but exspensive
Great movie theatre very clean
Movie threatre needs new seats for sure but all staff and managers are excellent
No good movie was on tat dat
Endgame was good, fun crowd
Good10 therates
This cinema has a spacious lobby, 6 theatres to choose from, and offers a variety of goodies to enjoy during your movie.
Great Place,
Good place for movies. But geting expesive tho.
Wonderful
Always clean. Staff is always friendly.
Pre g
Well what can I say about Galaxy Cinemas? As the only multiplex in Medicine Hat they have a monopoly on all the mainstream and blockbuster movies. Prices aren't outrageous, but other than the prime seats (which have such high backs that the second row is useless for anyone under 5'5") the seats are poor - uncomfortable, often broken with minimal leg room. The theaters themselves are usually clean. Screens and sounds are passable - sounds especially seems to often just be loud rather than dynamic. Just one trip to a theater in a larger center is a reminder of just how out of date this theater is. But it's better than nothing! I guess.
Real good Hamburg's and fries, real good portions.
It needs upgrades, Medicine Hat deserves a better theatre. Shockingly understaffed for a long weekend.
Good-sized seats in the theatres; no complaints on the actual cinema experience; however, the place needs some remodeling to give it new morden looks.
This could be a great Cinema it desperately needs upgrading those nice comfy seats like they got in the bigger cities prices are reasonable except for the popcorn and stuff
Long line ups , drinks and popcorn is way to expensive!
Great and clean theater. Lots of screens. No salt
Awesome ????
Cineplex website!!! Its the worst ever!-like the cinemas and in person experience, but wow the online experience is horrid.
Has a decent amount of different screens for movies but some are very small. Movies are in theater for a good amount of time which is nice if you don't have time to see them right away.
The only option for new releases in the Hat. Theater was clean and chairs are comfortable. I do like that for some releases you can reserve prime seats.
The movie was wonderful
Pretty good
The fact they don't offer matinees during the week is very annoying, the old seats are very uncomfortable, and they choose to run films often closer their interests/beliefs and we miss out on great films because of that.
Basic movie theater
Excellent seats, screens and audio. You will have a great experience, no doubt!
Please open soon
Great theatre fast in and out busy.
Very expensive, popcorn isnone of the cheapest foods and it should be.
Very good service prices are a little high at consecion but I'm a little bit of a bargain hunter, other then that five stars, no thestre I'd rather go to.
just went to a movie had to sit in there terrible front row seats on the side. not 1 person sitting in the middle pay extra prime section. would rather watch a movie at home. next time will demand my money back.
Sound here is often kept too quiet, theaters are supposed to be loud.
Getting into the Movies easier way, Speedy
I was recently at an older Cineplex Theatre in Regina where EVERY seat was a comfortable recliner. I am very unhappy with the old and uncomfortable seating we have in Medicjne Hat and we are years overdue for some renovations. I don’t even want to visit ours anymore.
Theater staff was friendly. Theaters could use an upgrade.
Not the greatest cineplex theatre, but the employees are nice and there is an Xscape arcade here, relatively new.
Don't always get every movie
Lion King was an awesome family movie staff are always so friendly
Very covid conscious and clean, loved the special comfy seating
Staff always good and movies good
Very helpful and kind
Comfy seats and all the latest movies!
Really hoping to see the seats and theatre repaired since the COVID-19 closure offered the perfect opportunity, the repairs needed are long overdue. Will come and see once open again.
Had a problem with our theater not working but they switched us to another showing a half hour later without anymore problems. Older theater but still clean and good food service.
Could be cleaner
It was awesome
Overpriced but only one we got.
Good family time for us
Some concession line-ups move a lot faster than others. Wish you still did free refill on popcorn bag. Decent experience
Great place popcorn way too expensive
We felt safe and enjoyed the big screen. Everyone was social distancing. I would have liked to have seen patrons wearing masks but that isn’t a law here yet.
Went to play a few games with my boyfriend and it was cheap for a very fun time. Love the new upgraded arcade!
Always a good place to go on the weekend with my family
Good movies and great snacks
Staff was great. Especially when some lady and her kids had taken my priority seats i payed for...????
A great place to have fun with your family as the price is high the quality reflects the suffering your wallet has ro undergo great video and audio quality as well as it was very quiet and had many open seats which is great if you easily get annoyed by others!
Way to expensive for a family of 6 to enjoy a night out . Why not have a special once a week for family show !!
Great staff but this cinema requires a major overhaul in some of the theatres.
Place needs a revamp.....or a good cleaning...new seats?
I find it really annoying that I cannot go into the movie theatre area from the mall in the daytime to buy tickets, check what's on. Movies are very expensive and I want to make sure that I can see what I want to see when its available. The closed door thing is so annoying that I have stopped going and buy my movies online. Its cheaper than a ticket at the theatre and I can. make my own popcorn cheaper. Too bad as the theatre is nicely done up with drink holders, comfy seats and good climate control!
Small screen, uncomfortable seats and the drink cup is super shallow. Everyone in our group and people behind us all spilt their drinks. Thankfully the lid stayed on but we still got wet and sticky. Horrible design.
Relatively well taken care of, could use better seats
Friendly and clean
(Translated) Pleasant???? (Original) Agradable????
Clean place, prices are at par with other theaters, or venues so kind of high.
Always a great movie to see here great venue
The seats are some of the grossest theater seats I have ever seen. The cinema had a smell to it that was hard to describe a cross between old socks and dirty locker room. If it wasn't the only game in town it would have gone out of business by now.
had the cinema to r self's that night cool
Staff friendly, concession expensive.
Please update the seating! "Prime seating" isn't good enough.
This theater is in need of a bad renovation. Very outdated . And very expensive
Love coming here with my friends and family, however I feel that the snacks are over priced, here's a tip, if they ask if you want butter on your popcorn say no and then go to the area you get your straw and then put butter on your popcorn, it saves you money ????
I HAVE NO IDEA I DON'T GO TOSHOWS
Checking movies
So filthy. When you go there look at the walls, covered with dried gob and spit balls. Pointed it out but nothing changes. I go there once a month and marvel at how many more spits balls are there since the last visit.
Most of the theaters need renovations to the seats and to get features lots of others have. Also after paying 12 plus for tickets and way too much for popcorn and drinks. Having to sit through 14 ads before the trailers even start is criminal
Had great seats great popcorn. Covid rules were followed.
Chairs are lousy. Only one arm rest between two people.
Excellent Movies Great Sound
The chairs in cinema 8 need to be replaced. Seats are falling out, I could feel the springs. Very uncomfortable.
Great show!
Ticket and snack service was friendly, quick and efficient. Movie was good too!
Good times.
Went to movie in theatre #10 and sat in the last row. Could not believe how filthy the seats and arm rests were. For the cost of a movie now a days you need to have some kind of protocol for cleaning. Don't even want to think what you could catch.
I didn't go to the cinema.
Trying to talk live to a representive for one question. I only can get is automated voice recordings.
Saw a movie here once, it was excessively long and also kinda boring, but the low attendance of the movie allowed for some excitement for me and my 3 friends. Being 4 of 5 in the theatre at the time, we pretty much had an open reign and had loud conversations which improved the movie tenfold. At one point an armrest fell off, considered raking it as a memento of the good experience but after much discussion ended up replacing the armrest, cup holder and all to it's original position. (I would like to insert a disclaimer here that we did not break the armrest, we simply pulled it off, if had been broken at an earlier date). All in all 10 out of 10, although could have used more commercials, I enjoy sitting for an extra 20-25 minutes before seeing my film
Terrible sound. The movie was unwatchable. The staff could be better trained in customer service.
It was a good time