Reviews of Big M Ford Lincoln (Car Concessionaire)

smarts 1989

terrible went in for turbo problems among other things that i new needed to be fixed. was told everything is fine and charged me $1000 for a belt tensioner and trailer plug. then they triggered my interlock system when i specifically told them that they cant just unplug it and needed to call for a code, was forced to miss work and drive to lethbridge to get it reset the next day (2nd time they did this) and my truck blew up on the way back.... literally within 24 hrs of leaving the shop, had to get it towed. complete nightmare. been to big m a few times and its completely hit or miss depending on the mechanic. currently at gershaw auto, wayyyyyyyy better, muuuuch cheaper and consistant with quality work

Simon DRABBLE

Dealing with BIG M is always easy. Just had an oil change done and a detail clean (*****) a rental was needed but NOT available even though i had pre booked one. Ken my sales guy stepped up and found me a ride for the day. Use Ken as a sales guy he has ALWAYS looked after me and my girlfriends needs.

cait miller

Excellent service! Highly recommend!

Perry Stone

I have found dealing at Big M a great experience. The people are very friendly and extremely helpful and are always willing to go that extra mile Brad has been extremely helpful in solving issues,booking appointments and getting me a loaner to drive and I'm very grateful for the great service.

Kris Slatts

I have no purchased 2 vehicles from Big M and Salesman Cole Miller. I cannot say enough great things about everyone there. I bough a 2017 escape and it is the best winter driving vehicle! I work in the middle of nowhere and deal with very adverse conditions this vehicle is unreal. I am so happy with every aspect of the vehicle,. If you need a car, truck, SUV go and see Cole, he is amazing.

T&J Hayworth

The staff are great especially salesman Ken. Detailing and service was beyond my expectations.

Josh Schultz

After searching the web and doing in person visits to my local dealerships (wetaskiwin), I stumbled across an add from these guys. Right off the bat thier price was competitive and the sales man Cole was excellent to deal with on the phone and text. Would highly recommend the fine folks at The Big M for new or used.

Lindsay Desmarais

Cole was very informative and knew the ins and outs of the vehicle we went for a test drive in!! Very excited to get our vehicle

David Lowry

Great people to deal with. Super friendly and courteous.

antonio ledezma

I want to say thanks to the team of Big M of medicine hat for your service to purchase a 2013 Ford edge limited I appreciate the no hassle or pressure of buying the car a especial thanks to Michelle seiler to make my experience go so smoothly I wont hesitate to purchase another vehicle in the future an again thank you Big M. The ledezma family

Ian Black

Fast friendly service

Blaine Zacharias

Bought a 1999 Ranger here a long time ago and just ordered a New Maverick. They are very helpful tracking the progress of my order and keeping me informed.

Rod Gilbert

Cole Miller is awesome . Knowledgeable , caring for his clients . Can't go wrong with Bib M and Cole !

Doug Duggan

Car fixed on time as guoted.Service staff professional.

Pamela Busby

Always fast courteous service. They treat you like family not customers.

JD Kid

Thank you to Sandy MacDonald & Cole Miller for finding my vehicle. Manager John Macleod has awesome staff both in front with sales and parts & service in the back. Great facilities.

Jen Cochran

This is our second vehicle purchase at Big M. Cole Miller was awesome to deal with. He made the whole car buying very easy. He’s very friendly and helpful. Highly recommend him!!

Aaron D

Terrible staff, unhelpful, rude. Do yourself a favor and go to the other one.

Kelsey Bouw

Brandon was very knowledgeable about the vehicle I was looking at. He answered my questions in a timely manner. I would deal with Brandon and Big M again.

Douglas Thorson

Truck is beautiful. Deal was far. Value for other truck was fair. Good people to deal with. Salesperson is always diligent with all the details. Document person is always completely knowledgeable of what to do, and offer the buyer. Is not pushy, just very informative. Management goes the extra length to ensure that the customer is satisfied.

Gordon Parker

We appreciate the sales and document processing done quickly and efficiently. We are enjoying the use of a well cared for vehicle that is like new for us.

Marc Hofer

My ford dealer ship and service

Tim Johnson

Fast service. Really love my new truck.

Brittany M

few day wait but Very pleased they could service my WRX! ???? would go back!

Mario Chimera

First of all we had never owned a Ford before, and after we received horrible service at Ford dealership just outside of Calgary we were ready to give up on the brand completely. I found one more vehicle that I thought was priced fairly at Big M ford in Medicine hat. We live just outside of Calgary, and really were not that interested in going all the way out there to get a vehicle, but decided to inquire anyway, and I am glad that we did. Right away the level of service we received was excellent. Cole our sales person, made the buying process breeze. they gave a fair deal on our trade in, and when they found out that we lived out of town they even offered to bring the vehicle to us for a test drive. I was even more surprised when after we inquired about the vehicle, a 10 min personal video was done and sent to us to give us a complete walk through of the vehicle. They definitely proved that they wanted to earn our business right from the start. I would highly recommend Big M, if you want next level customer service, and a fair, hassle free buying experience. Along with Cole I have to give a shout out to Jody, and Stacey in the finance and warranty department who were most pleasant to deal with as well. Thanks again guys!

Amanda Dion

My husband and I worked with Brandon to find a new (to us) truck. Brandon was patient and helped us find exactly the truck we were looking for. Our whole experience with Big M Ford was great, we will absolutely be back!

Ryan M

Big M Ford is a great place to get a new vehicle or to get your vehicle fixed up the staff is friendly repair time is decent & the pick up was quick.

Dean McLeod

Just purchased my new F-150 from Big M! The staff was wonderful and very helpful! Could not be any more happier with my purchase, I for sure will be returning for me next vehicle!

Cora-Lee Coburn

Quick prompt service.

Jeremy Cote

Went there for a simple alignment, was told the price was $125.00plus tax, and got call 3 hours after telling me my car is ready, surprise bill of over $300.00...after negotiating with them, they drop the price to $195.00. Still, I felt ripped off.

David Molloy

Quick service and coffe all went well. Dave

Tamara Lich

Amazing experience. Brandon worked diligently to help us get into a new truck with everything we needed. Finance was easy to deal with and the vehicle we purchased exceeded our expectations. Thank you Big M Ford!

Robert Tuck

Awesome!!

John Anderson

I was EXTREMELY satisfied with Big M Ford in Medicine Hat. I can't think of one negative thing to say about them! They looked after me, showed me the problem with my vehicle, covered under warrant, strongly suggested I not drive it due to a separated shaft in the front end of some sort, gave me a service loaner to drive, quick, responsive, polite, and above all EXCELLENT SERVICE! I would not hesitate whatsoever to take my vehicle back to Big M Ford!

Dale Eslinger

My wife and I found that Michelle Seiler was great to deal with. Michelle gave us the impression that she was quite honest and straight forward in her sales approach. Michelle seemed to be knowledgeable about Ford trucks and upon vehicle delivery her after sale truck features orientation was appreciated. The rest of the staff at Big M were very firendly and courteous.

DL Holler

While traveling from BC through to Manitoba, our ford e250 camper broke down just outside medicine hat. We called Big M ford and spoke with Renee who advised us that if we could get the vehicle to them they would do their best to look at it. We managed to get there and within a couple of hours they had diagnosed the problem. We needed a new fuel pump but unfortunately they couldn't get one for a couple of days. Renee was very understanding of out plight and suggested a cheap hotel close by. She even went out of her way to try and find a loaner for us, something we hadn't even asked for. Renee was really helpful and sympathetic to our needs. I hope other people get the same great service that we were presented with.

Storm The Black Cat

Friendly staff and good service

Lucas McCann

Called 10 minutes to close asking for a wiring diagrams for my car, they were printed (all 20 pages) and left with my name and number with reception 20 minutes after they were supposed to be closed. Nice folks!

chad stewart

If you want an honest deal!!! This it the place to go

Donald Heeg

Good service and great service.

Doug Nicholls

Very professional, valued my time, met or exceeded expectations all areas. Would definitely buy here again.

Anne Wasko

Great service as always!

Billy Martinez

Great service, great people and a great experience all around. Would not go anywhere else ! Even if you don’t have a Ford/Lincoln !

Carson Pancoast

Just leased a new F350 through Corwin Herter at Big M. I was very specific about what color and features I wanted on the truck. He found me a perfect match and had it delivered to the dealership in no time. Corwin, Sandy, and Stacey took care of everything and made the whole process a breeze. Two giant thumbs up.

Jordan Carlier

Big M Ford was great to deal with. Corwin Herter was the salesman I worked with and he made the whole process quick and easy. I couldn’t have asked for a more hassle free transaction. Thanks to Corwin and Big M Ford!

Gordon Peters

Great purchase experience, truck is great. Thanks Brandon.

Deb Giverhaug

Very helpful

Eric Solberg

Great selection

Marshall Tremblay

Recently dealt on a 2011 ford explorer with Big M ford with sales reps Barry and Cole and let me say that these gentlemen are exceptional to deal with, Cole was very patient with our decision making process and very helpful in dealing with our purchase. I would defiantly buy another vehicle from this dealership as they are great to work with and have high quality vehicles and good financing options and will take care of you the whole way. Thanks for everything from marshall and trudy T

Dwayne H

The service was excellent.

Gerry Labas

Excellent service and support

Dawn Day

Michelle at Big M was amazing to deal with. Very knowledgeable and took the time to review all the options and find the best truck for our needs.

John Crooymans

John, Sandy, Cole, Jodie and all Big M staff are very pleasant to deal with. They make sure your vehicle purchase is exactly how you want it and will look after that vehicle with a great service department.

Wayne Hodgson

Great service and friendly staff

One Two

I just bought used Ford Edge from Big M Ford Lincoln. It was very good experience. I found Corwin Herter very helpful. He helped me in finding the right car for the right budget. He provided all the info needed to make the right choice and assisted through the whole process. Thank you Corwin.

Dwayne Kok

Excellent customer service and relations! I bought a used car, drove it off the lot and had some initial concerns. I contacted Brandon after hours and he got back to me quickly. We came up with a plan, brought the car in the next morning. Him and his team executed the plan, got back to me quickly and now I'm the happy owner of a 2015 Volkswagon.

Jeff Matyas

Absolutely terrible. Would never recommend. Was told I would be in right away for an upper rad hose repair during a trip. Took 2 hours to get in. Wrong hose twice. Techs went for lunch when it was almost done. Found the tech wandering around on his cell phone after returning. Over 4 hours to change a rad hose?? Lied to by parts and by service manager. Consantly changing their story. Worst service I have ever had from a shop. ZERO stars. ZERO!!

Lois

I can't say I'm too impressed with the service at Big M. When I bought my vehicle there a couple years ago the sales lady was great. Big M keeps telling me that the seatbelt reminder chime on all Escapes only chimes once and I know that's not true. Mine used to keep on if I didn't put seatbelt on& every since they worked on it a couple months back it won't chime more than once. They make me feel like a fool when they always just say, "that's normal, it's what all Escapes do." Don't ever get your windshield replaced there. I had my Escape back there at least 7 or 8 times because of a constant wind noise/whistle. They said again that they fixed it this time, so I hope they are right! I really don't think I'll buy another vehicle there again, jus to much stress with the service....

Troy Watson

Great service and the friendliest staff in town! Jason and Shelby were welcoming and friendly! They stayed late and got the service done despite not knowing ahead of time everything that it needed. Can’t say enough good things about this dealership! If you need service work done in Medicine Hat, this is the place to go!

Ron Walker

Big M Ford is the very best and I wouldn't think of dealing any where else. Both in Sales or Service every think is looked after well in a friendly & timely way. John, Sandy, Barry,Ken and Staff in Sales also Terri & staff in service always care that things are done right. I would recommend dealing at Big M Ford to anyone. Ron Walker

Helen McLeish

Passing through Medicine Hat, got an oil change somewhere else and broke down and everything was closed. In the morning I called Big M they were busy but fit me in and fixed my truck within a few hours, so glad I didn't have to wait all day. Thank you for great service.

Amanda Morrow

Great customer service!

Marvin Collinge

we have bought 2 cars and a truck from Big M. Trust them. Have had truck/cars serviced there and have always been pleased. would recommend to all

Shelley P

We recently bought a 2017 Ford Escape and love it. Had excellent customer service from Cole, Jody and Stacey. Would highly recommend Big M Ford!

Karl

My purchase at Big M was fantastic. Michelle went out of her way explain every detail about my truck and it's operation. Could not ask for anything better than that. Thanks.

Les Messmer

The service department was very efficient and effective in our last visit. All communication was prompt and timely. The work was finished ahead of schedule.

Kim Paley

amazing staff from service to sales. Wonderful dealership to deal with

Chad Hayward

Sales consultant was great. Asked all of our questions. Able to take vehicle for a quick test drive without an employee, and consultant was very courteous and not forceful. Good experience thus far.

Robert Laing

Excellent experience.

David Warhaft

Great dealership, they always go out of their way to help. Service and sales department are first rate and I love my new mustang.

Bubba Washington

Overall impressions were not customer oriented. First car dealer I have dealt with who gave me the impression they could care less about my business so I went elsewhere.

Tammy Borthwick

I have purchased 4 new vehicles now from Big M Ford with Cole Miller as my goto salesman. Cole always has a smile on his face and has no problem answering questions. He is current on all the ins and outs of the different makes of vehicles you can buy. He also knows the completions vehicles very well. Whenever I stop in a Ford I always feel part of the “Ford Family” Cole’s knowledge of the Sync system and all the other buttons and gadgets is beyond amazing. He is always available for you to call or stop by and ask “how do I .... ? “. And then there is Jody - the paperwork Guru ! I just love her passion for finance and understanding of all the extras you can add to your vehicle - warranty, maintenance, scotch guard, etc. She helped me set up the perfect package and keep my payment reasonable Thank you Big M ????

Ron MacDonald

Thanks for your excellent Service.

David Rebman

My experience at Big M was fantastic! Michelle was incredibly helpful and patient. Would recommend Big M to anybody looking to buy a new vehicle.

Felix Ott

Just purchased a New Lincoln Nautilus from Big M Ford Lincoln Ltd. I have dealt with Big M for the past 20 years. John and his staff are second to none. they have looked after me like I was a family member. A special Thanks to Sandy McDonald and Michelle Seiler for making the purchase a special event for my wife Wendy and myself. GREAT JOB.

Justin Seward

I would like to commend the parts and service staff for excellent customer service I had received last week(Aug. 10-11). I had brought my Escape in to get a recall part done and then there was a couple other parts that had to be repaired afterwards. I dealt with Shelby and she was friendly and cooperative to work with. I have had nothing but a positive experiences at Big M Ford. Keep up the great work!

Les Beard

Wifi password doesn't work but Keurig did ????

Patrick Schmunk

The best place to buy a Ford or Lincoln.

Pritpal Johal

I live in Calgary and was on my way back home. I had some problem with my Mercedes couldn’t find a Mercedes dealership in Medicine Hat. So took my car to BIG M FORD and they fixed it in no time. That was an extraordinary customer service. What is Truly remarkable is how professional and service focused their response was. I am very grateful and Extremely impressed. Keep up that good work.....thank you!

cole miller

An amazing product and an amazing vehicle. I love my new Escape Titanium. The staff and management at Big M Ford Lincoln are absolutely top notch - I should know, I work with them every day! You won't find a better buying experience anywhere. Our staff truly care about your vehicle needs, and we focus on building long relationships with our customers. If you're ever thinking about buying or trading up to a new or pre-owned vehicle, come down to Big M Ford Lincoln. We offer a great product, but our people make all the difference!

Guillaume Audren

service department was great. on time and helpful

Maria Louise

very disppointed with their service. I was supose to have a car that's perfectly running. i was expecting that my car will be okay to drive, since I had them run a full maintenance check up. since I had no Idea what was wrong with my car. to my surprise they just ruined my car, causing me to get it fix and paying more. I will never return to this company, I am beyond shock in terms of how poorly their employees are getting managed. The day I decided to take my car to Big M was my first time, never again will I come back.

Cathy Schile

Awesome staff at Big M !!

WILLIAM PIGGOTT

Very friendly

Robert Armstrong

Cole is very good to deal with. We had a specific request and he called as soon as one was available. We are very happy with the service and care we got from him and Jody.

Nancy Leroy

Awesome experience, everyone was so helpful! Thanks so much.

Chris Baillie

I have purchased several vehicles from Michelle at Big M and always had a great experience , she has always gone above and beyond to find what I'm looking for and get me a great price.The managers and finance departments have always been great and made my trades and financing as seamless as possible. All in all a great dealership to work with.

owen kergen

Great family owned dealership. Sales is an easy experience. The Service Department is knowledgeable and they always work with my schedule to fit me in. The Parts Department is second to none. I put a full center console in my last truck that didn’t come with one from the factory the parts team spent lots of time with me ordering in a ton of parts that were not easy to find to make it happen.

Gary Sage

It was an amazing experience! Exactly what buying a new car should be! From my salesperson Brad to the Finance Person Stacy all the way up ! Just down right awesome service and I love my new Eco Sport

Richard Fischer

Excellent service, Big m Ford should be quite proud to have such impressive and pleasant people working there. Very good service. Thanks Richard

Blaine Hirsch

Very quick.

gordon balmer

I found everyone at Big M most helpful. Right Down from the owner, salesmanager, salesperson to the service consultants, went out of there way to make the whole experience great. Thanks to all Gordon Balmer

Erin Wuitchik

I recently just traded in my Jeep for a 2018 Edge Titanium !! I was thinking I would be sad to see my Jeep go but the moment I drove off the lot in my new Edge I forgot completely I even owned a Jeep ! The Edge is super comfortable , easy to drive and will be perfect for my daily driving needs ! Ken is a great asset to Big M and a great salesman! He helped make the process quick and straightforward and I had no questions after dealing with both Ken and Jody with financing !! My experience overall is five stars !! Thank you Big M!!

Richard Barron

The sales rep I dealt with came across as ignorant and they would not deal on pricing until 3 days later when they offered me the vehicle at my asking price but by then I had already went somewhere else.