Reviews of Birchwood Toyota (Car Concessionaire)

Lisa Mellors

knowledgeable, good service, reliable. A customer for over 3 years and never had an issue, nothing but great service

Ela K

Birchwood Toyota has super friendly and knowledgeable people who know their cars well, and their lot is filled with high quality autos only. Keep up the excellent work. Thank you.

Tim Casson

Service tech was very professional. Kept his word on the completion time. He also advised me that the front brakes were showing signs of wear and likely 6 months away from needing to be replaced.

Alan Santos

I'm super happy with my purchase. Awesome people there.

Greg Dvo

Knowledgeable sales people who pays respect to their customers. No games, no hidden expenses, smart purchase. Birchwood Toyota always meet the expectations.

Alice Russell

Thank you, Matthew Borne, Scott Buchanan and Pearl Yeung, for a very professional, and honestly enjoyable experience. We love our new Camry!

Miguel Lecuyer

We recently leased a 2018 Toyota Corolla from Birchwood Toyota, and we had a great experience! Our product advisor was Marc Alary and he was genuine, sincere, and very helpful in answering all our questions. It made the entire process comfortable, and easy. Highly recommend Birchwood Toyota and their exceptional customer service!

Hinan Ullah

Good dealership...I bought my Camry there 4 years ago...still go there for services such as oil changes...oil changes are almost same prices or sometimes even lower compared to other places & you get additional perks such as complimentary car wash, roadside assistance for 6 months after each service..I feel total worth to go back there for services

Rogers Rogers

I have bought 3 new cars one Lexus and two Toyota brand. These 3 autos are all from Birchwood. Toyota/Lexus. I had a great experience and Nelson was a great guy to deal with. But all the people I have dealt with were terrific. I am very pleased with their service as will. I will be back for the next car too.

sameh philobos

Not the same service you can get from Birchwood Honda on Regent.

Britt&Neo

Rav4's and Corolla's 2020 make don't have block heaters..... so consider that when buying new. We had no idea...but don't fret for another $327.42 plus tax you can get one installed. Unreal pay so much for a new car only to have to pay out more for this! We live in Winnipeg are you kidding?. Plus another ton of annoying things we've dealt with here... I highly doubt our price was added correctly without a block heater....

Troy C

We’ve been home now for over a week with our brand new RAV4 hybrid, and couldn’t be more impressed… It was very important for us to find a hybrid SUV, and we definitely made the right choice as not only is the product exceptional, the service at Birchwood Toyota was first class… Thank you Marc Alary and team!

Johanna O'Leary

I have been a long time customer of Birchwood Toyota and they never disappoint! Very knowledgeable staff that always go the extra mile. Always exceeds our expectations!

Travis Denby

I had my Tacoma brought in for the frame recall, I was told I'd be contacted in regards to making an appointment to have the rist protection applied as per the recall. That was almost a year ago without any attempt to have this done, even with leaving several messages with service advisors. I alao had a collision repair taken care of their repair centre, again, having spoken to the person in regards to my claim after it was repaired and promised certain things to complete the claim, I never heard from them again. On top of that, the clear coat they applied began peeling over various areas of my truck that were repainted. I will never again deal with them, I will take my business to a dealership that actually puts worth into their customers. Reply to your reply I have to say that I really wasn't surprised that I wasnt contacted. My disappointment is completely validated.

Derrick Cook

The Staff are excellent, they always take care of me and my vehicle in a fast efficient and courteous manner

Grant Mohr

Nelson Gaspar and other staff made buying a new vehicle a delightful experience.

Greg Bamford

The team at Birchwood (especially Joseph & Steve) made my car purchase simple & straightforward. They were helpful, friendly, and went the extra mile to provide me with a great experience.

LifeIn Wpg

I am so happy with the service , specialy from Logan at Toyota Birchwood ,they are understandable, welcome you with big smiles even after they were closed they still helped me out and wasnt rushing to get out the door. Amazing job i hope my application to get a car will be a success.

Mike Chung

First time buying a car went well with the help of Logan Blade who was helpful throughout the entire process. Very upfront and honest about all fees and everything, so there were no hidden surprises at the end of it. Also, worked hard to get us a good deal!

Mischevious Wolf

Was one of the worst experiences ever. The sales person decided what we wanted. Refused to show us other vehicle's and was very pushy.

David Schulz

It was ok but I wasn't dressed that well so they didn't follow up until a month later and i had already bought another car.

Kenneth Sarita

If you're on the market for a new or used Toyota car, Toyota Birchwood is the best and greatest choice! …

Elaine Crew

Battery died NYE day and in and out in 20 minutes tops with a new battery, great service!

Atif Haider

Excellent personalized service. Especially Parts Department Representative (Sukhwinder Kainth) is extremely helpful. He really helped me make right decision. Other staff is also helpful. Their prices are probably the best in market.

Lourdes Fernandez

Nice vehicles, well priced, easy process to get into a vehicle. Very nice facility very clean and professional.

Margarita V (The Wander Diary)

Susan helped me with my first time car purchase. She was incredibly helpful and listened to details as to what I wanted in a car. I love my car and would recommend her and Toyota 100%!

Norm Smith

Wife went in to pay off her vehicle. Talked to the woman in financing and was told it was $XXX.00 amount, So booked the appointment. Went in to pay it, was Actually less. They then asked her if she could take her certified bank draft back …

Daniel Alper

Arlo was super proactive and engaged, committed to finding my family the best deal on a new SUV. Steve was great in getting the financing in place quickly and in all I only had to spend just over an hour at the dealer! The most efficient and enjoyable car buying experience I've had over the years, 10/10!

Graham Clark

Great service and dedicated staff all the way till the end, and after the sale continued professional service. Very helpful staff and unbeleiveable assistance when purchasing your new car. I highly recommend the dealership and ask for Susan Spikidakos from sales. Susan was extraordinarily helpful and very kind, knowledgeable, understanding, responsive, and professional. Thank you Birchwood Toyota!! I look forward to continued service excellence!!!

Jen Cabral

I've dealt with 3 different Toyota dealership's service departments through my 15 years of owning Toyota's. I have never had a bad of an experience as this. Rude employee, was lied to when I purchased my vehicle as to what I recieved with my service plan, was given false information when I called the generic Birchwood phone number. I honestly asked how I can get my money back for my service plan and will be looking into to this more. Frontier and the Waverly location are a million times better.

Phil Squire

I enjoyed a very well organized, thoughtful and well disclosed meeting with the Birchwood people buying a car ! I recommend this very large yet well run dealership !

Jimmy Neal

Very customer focused. Friendly staff. Best buying experience i have had. Darren M is an excellent salesman!

Terry Andres

I don't drive much, so I appreciate it when servicing is quick and easy. After 3 years with my Camry Hybrid, I have never had to wait more than 2.5 hours for my spring and fall services. And no mistakes so far.

Kyodo Consulting & Training

Andy and the good folks at BT were committed to providing great service at a reasonable cost in a timely finish. Hit all three thresholds!!

Marc Ting

Took my Toyota 4Runner for my regular service and the service advisor Luke Santos was very helpful in attending to my request. He made sure that I wasn't waiting too long provided the protocols in place for Covid-19. I received excellent customer service and will definitely do my future maintenance there at Birchwood Toyota because of him. I would highly recommend Luke to take care of your maintenance appointments.

Jason Shi

Had a great experience getting a new car with Hayden Hood our super friendly and nice product advisor. We first went to another Toyota dealership and didn’t like the deal there, we then went to Birchwood Toyota and Hayden gave us a way better deal in no time. Will definitely come back for my next purchase!

B zako

It's my first car in my life. They are friendly and nice for pick me up very far away. My phone was repairing when I ask for more information of the car I interested. They find out what I need by online chat and email. Also helping me to get my goal in my budget. It only take me 3 days to pick up my new car. Very nice service!!

Numan Amir

Had a great experience of visiting the showroom and meeting folks who were honestly helpful. The staff is very kind and informative. Highly recommended.

Jay Manalang

Good service. Had my van serviced and the advisors were helpful. Thank you

Nathalie De Meyer

A great place. The cars are of course good but the people here make the difference.

Joseph Ronquillo

People here are culturally inclined to provide the best service as they can and will go beyond your expectation. I payed a visit and meet up with Adrian Guinto to check out their rav4 offer and was surprised on the pricing provided to me which best offer I got vs all 3 dealers I went to that week.

shane heidie ilagan

Though there were glitches in the past where I had to bring my car there twice, they fixed my car really fast and gave me a really good service when I got back there.

Martha M

Xavier Smith helped me find the best car for me working within my budget constraints. He took time to understand what I needed in a car and he found one that is perfect. I never felt rushed or forced to make a decision. I will always go to Xavier in the future.

Mike K

first time taking my car here for service. very fast, friendly, clean, and seemed to treat me and my toyota with care, i have no complaints.

Amreen Narang

I bought a new 4Runner from them, the car is great and so was the salesperson Joel. However, the pick experience was not that great. The person showing me the car didn't seem to know much about the features. My brother got a car from Dodge …

Kevin James

If I could rate my experience above five stars I would. Adrienn Guinto and the sales team at Birchwood Toyota absolutely knocked it out of the park. I have been to several dealerships in my time and I have never experienced such genuine and transparent customer service. Adrienn truly did everything in his power to ensure I didn’t spend a penny above my needs. He juxtaposed that with an incredible vehicle buying experience. It was something I would expect from a luxury brand. From sales to finance, I couldn’t be happier with my experience here. Kudos.

Pyromantic

I bought a 2017 Toyota prius through Birchwood, and the experience was very streamlined and enjoyable! The representatives were all very kind and respectful, and assisted me effeciantly through the whole process.

Brad Wall

The service department was outstanding! Rent Friesen is the best service representative I have ever encountered my 39 years of owning a vehicle. Brent told me me vehicle would be over an hour in the shop. I advised Brent I only had 45 minutes. He had my vehicle done in 20 minutes ! And while I was waiting a sales rep brought me coffee. Just an outstanding experience.

S K

I would not recommend salesperson Shujie Wang, in two visits he told 8 times that he is the top salesperson in whole team. We didn't feel comfortable to deal through him he asked our opinion about the price and our offer than he made a joke on our offer, he was so pushy, we felt like we are in bazar and buying item from street salesman. He told things that comes with vehicle (warranty etc) and made deal on vehicle which were not true, so basically he lied. Sales Manager is good and he covered things for salesman Service Manager is good and did touch ups as promised by sales manager.

Gerry Proteau

Thanks for handling a factory recall on my 2006 Corolla. I was thinking Toyota could recommend a reliable after-market parts service for customers seeking relief from outrageous prices on genuine Toyota parts. $1,800 for a catalytic converter? No sirree.

Andrea Zappe

My whole family deals with Birchwood Toyota and its a very pleasurable experience. Love my sales guy JC and the service consultant Brent is efficient, professional and super to deal with!

Alessia Prochazka

I recently bought my 1st car from Birchwood Toyota, and I honesty have to say that it was definitely the place to buy a car. My family has been dealing with them for years, and to see that I recieved the same amazing service as my parents who know way more about cars than I do, says alot about the Birchwood group as a whole. Susan Spiradakos was the one who helped me find my Rav4, and honesty she was so helpful and an absolute joy to work with. My mom is still talking about how nice she was. While other dealerships made me feel pressured into putting in a deal right away, Birchwood Toyota's no-stress service made purchasing a vehicle feel like less of a chore, and actually something I was looking forward to. I would highly recommend the Birchwood group to anyone looking for a new or used car, trust me...you won't be dissapointed!

Sasha Magne

I recently purchased a Rav4 Limited from the dealership and it was the best experience! My product advisor, Wade Knight was super helpful in choosing which model best accommodated my needs and had all the answers to the hundreds of questions we asked him! He’s very easy going and made me (a first time purchaser) feel at ease with the whole process. He worked with us from the very start and even made sure to check in that all is well with the vehicle now some time later. I would 100% recommend him!

Deb Del

This is my fourth RAV4 because I love them! From reception to sales to finance, everyone is friendly and knowledgeable. That's why I keep coming back.

Roys Philip

Good people and amazing service. Fastest Safety Inspection I have ever seen????????????

Emmie Joaquin

Friendly and professional service. To the service team - keep up the good work!

Richard Williams

Overall I am satisfied with my experiences with Birchwood Toyota; however, I have run into a few occasions where customer service has fallen below my expectations. I feel most of these concerns could have been avoided if the service agents in both parts and service were empowered more to resolve the issues on their own without the need for escalation to team leaders or service managers. In saying that dealing with Antonella, service manager, was a completely different experience from what I was expecting. She took the time to understand the problem and dealt with it quickly. Between the two of us we were able to come to resolution that was both satisfactory for me and Birchwood Toyota. This may sound like a commercial but if you are looking for tires for your vehicle look no further than Birchwood Toyota. With their price matching, ability to book appointments unlike other retailers, and shuttle service why wouldn't you go with them?

Dalice Clearwater

Everyone is always friendly and helpful, from the service reps right to the ladies at the service desk. My most recent service rep was Brent Reimer and although I've not had a bad experience with other service reps, my most recent dealing with him was by far the best yet! He was happy, fun to deal with, and obviously understands how important good friendly customer service is. He has now officially become my go to guy! :)

Andrew

I bought a new vehicle here and almost every aspect of the transaction was terrible. I strongly recommend shopping elsewhere, because you can't do worse. In summary, I found: - The finance manager, Scott Buchanan, to be both dishonest and childish - The sales manager, Andrew Robinson, routinely lied out of convenience - The product specialist was familiar with how to pair a phone to the stereo and nothing else - Literally every dealer accessory was installed incorrectly or not at all - The vehicle had grease throughout the interior (including the headliner) and damage to the center console. - The sales manager Adam and lot attendant Caezar worked really hard to resolve the issues their coworkers created. I appreciated their efforts to clean up after their coworkers, but it shouldn't have been necessary in the first place. Selling a brand new vehicle is as technically demanding as falling down a flight of stairs. On the whole, I found it a pretty grim joke for staff members to congratulate me on my purchase as I left, with a service appointment planned before I ever drove the vehicle. They should have congratulated each other. Toyota may have made a decent vehicle in the first place, but it took the combined efforts of the staff at Birchwood to make the experience so frustrating, that I go out of my way to warn off as many people as possible.

Don't go broke

"what can I do to make you buy this vehicle today" is what I got and multiple phone calls after I expressed a disappointing visual inspection on the condition of the car and test drive. LOL

SHUJIE. LIFE

I love Birchwood Toyota！ People are very very nice and helpful here！Everybody is happy here no matter workers or customers！When you walk into this store you will feel the best vibe ever！ BVE！

CSF

We had a very great experience there with Marc Alary, one of the salesmen. We were looking for a used car, which they did not have, but his approach was very nice. He came up to us, asked us how we are and then asked us if he could help us. He wrote down the info about what kind of car we were looking for, and even though he couldn't find the one, he still keeps in touch with us, and seems to be concerned about finding the right vehicle for us. We had a good experience with him at Birchwood Toyota. Thanks, Marc!

Dodgie Dator

Very bad experience with this dealership. Possibly the worst we ever encountered. Today was no different, when we inquired about a used 2010 Lexus.

Arshdeep Panesar

If you go for claiming your warranty. They will send you back saying that they will call you back. But that will never happen. So no point in buying extra warranties. They don't help at all.

Holly Mourant

Great service. Staff were friendly and did everything necessary to meet our needs.

Bobbi Frankard

Exceptional sales service. Very informative and exceeded expectations. Made buying a new vehicle and amazing experience.

Roger Lambert

Had a wonderful experience buying my vehicle at Woodhaven Toyota. No one was able to match the price we paid.

William Greene

Great team over at Birchwood. We are a fleet management company, the sales and finance team always take great care of us. They work to make you the best deal and make the whole purchase process simple and most importantly efficient.

Denise Vandal

I always find the people at Birchwood Toyota to be helpful, friendly and accommodating. Especially at my last visit - Andy was super! Thank you so much!

Gordon Ryan

I would never even think of going anywhere else. Cars are the same no where you go, but the staff here are amazing from top to bottom.

Richard U

Only reason didn't give them 5 out of 4 stars is because of the call centre. Can be frustrating to get to talk to someone . But service at the dealer couldn't be better. Never had bad experience looking for car and service was amazing.

Lydia Robinson

You can buy a vehicle anywhere and get good treatment. I would buy another vehicle here again just because of the service department. They listen to me, explain things well, upfront, accommodated different requests, good shuttle service. Worth it just for the service department!

Michelle Trommelen

They were supposed to replace the frame on our Toyota tacoma due to recall. Upon being told it was done, my mechanic husband pointed out that a number of things where done wrong. This was verified by another Toyota dealership. They were given a list of things to fix and told us it was done. Again, they did something wrong, and didn't finish everything on the list. Process has taken 5 months and counting. Very scary, incomplete work that could cause safety issues. Don't trust them!

Nick Kingerski

Amazing service from Brent Reimer! Great sales associate!

Kristian Kjell

Kevin at Birchwood Honda was a dream to work with. He was amazing from the get go. Patient, understanding and we felt so secure and happy working with him. He went above and beyond each step of the way. We could not have asked for a better experience with him.

Vampmora

It’s the right place to pick a car, friendly staff and Good customer service.

Steven Song

I ordered 4 new Bridgestone winter tires from this dealer (Toyota Pointe West) and they installed 4 BFGoodrich winter tires somehow. worked with their service management team to get problem solved, respond quickly and completely solved my problem with my choice of new brand Michellin winter tires. Thanks for putting customer at first.

Barrette Plett

I had a great experience shopping for a pre-owned car at Birchwood. The rep (Hayden) was ready with the car right when I arrived for my appointment. She let me get right to the test drive, was patient, helpful, flexible, and I felt no pressure. I'd definitely shop for a pre-owned car at Birchwood again.

Abraham Siemens

Great Place to buy a long lasting vehicle, I bought a used 2013 Toyota Rav4 there which hasn't ever let me down, 1 thing is for sure, the service is beyond any other auto dealers, they are highly train to look after there customers and to build a long lasting relationship with there clients.

Madhavan R

A very pleasant experience, right from booking my appointment to getting the work done. The service advisors were very courteous , the work was done within the specified time and their rates are very reasonable.

Jason Nicol

I recently took my vehicle in for service. My experience was excellent. The person helping me, and the person or people working on my car were great. I was on my way very quickly.

Patricia RB

I love having my car serviced at Birchwood Toyota. Staff are friendly, open and honest sharing important details of items that could be considered to have replaced/worked on. I feel safe driving my car knowing it is serviced here.

Johnny Zhou

My father's first Toyota vehicle was right here at Birchwood Toyota! The overall service was excellent and our salesman Hayden provided us with exceptional service, knowledge, and respect. He guided us through the process of helping my …

Christee Crammond

Great service and super friendly staff. Helped me as quickly as they could, and kept me up to date with what was happening with my care

Richard Gatien

I have been leasing the RAV4 for the past 17 years and will tell anyone who will listen just how great the Toyota is and the great service that Toyota provides.

Robert Jankovic

Did my lease buyout here. Excellent service and very clear review of the terms of the contract.

Joyce Halpenny

We arrived at almost closing time with our 2006 truck and towing an RV trailer. The truck required new wheel bearings. Luke our service rep very quickly booked us in and gave us a spot in their lot to park our trailer for the night. Parts were ordered and work was started the next day. We were on our way the following day. Thanks to the very friendly, and efficient staff who made us feel welcome camping in their back yard and reception area for two days.

Michelle Apter

Thank goodness for HAYDEN HOOD at Birchwood Toyota. My mom and I were overly impressed with her friendliness, knowledge, expertise, advice and patience. We really needed guidance and she gave us honest unbiased advice..NO PRESSURE and she has access sell any car in the BirchwoodAuto Park. She quickly and skillfully narrowed down Mom's options to suit Mom's needs. We truly feel lucky to have had HAYDEN help us.. We really appreciate her time, effort and exceptional service. She went over and beyond our expectations and got us a good deal!. We had a GREAT stress-free Experience with HAYDEN and have already told friends about her and will continue to do so. We highly recommend HAYDEN HOOD and BIRCHWOOD TOYOTA. Very accommodating!

Jeff Chartrand

Buyer Beware.... Lesson learned: Check the facts and do not trust what this dealership tells you. We were shopping for a new Highlander. Upon considering our trade in, the salesman Nelson informed us that the value of our trade in would be lower by $2,000 due to a broken sliding door. He also informed us that had we inquired sooner, it may have been covered under a Toyota service campaign. Nelson mentioned that he thought the campaign was over now. I informed Nelson that we had been bringing our vehicle to Birchwood for over 8 years for all maintenance. We had even requested a quote for the door repair the previous year. We were never notified of the possible warranty repair. I asked Nelson to verify that the repair was not covered. I received a call back shortly thereafter from the sales manager that the repair was definitely not covered by the Toyota Service Campaign. I was suspicious of the integrity of the dealership by not previously notifying me of the campaign, so I decided to call Toyota Motor Company (TMC) myself. After collecting my VIN, TMC then informed me that the service campaign was still in effect and my vehicle was in fact covered for the warranty claim. Coverage was in place!! I called Birchwood Toyota service to set up the service for the sliding door. They indicated that the door would not be covered. I then called TMC back to verify. TMC provided a reference number for the repair which I provided to Birchwood. After numerous weeks of leaving unanswered emails and phone messages Bichwood Service finally called me back. An appointment was scheduled. I brought the vehicle in for review of the claim eligibility. It took another 3 weeks of unanswered emails and phone messages. When I finally got a hold of someone at Birchwood service, they indicated that they had failed to look at the sliding door on the previous appointment. They indicated that I should make another appointment. I did make another appointment to review the sliding door. The service department informed me that they now agreed that the repair would be covered under warranty and they needed to see the vehicle yet again to assess before ordering the parts. The vehicle was brought in again and we were informed that the parts would arrive in 3 weeks. The final appointment was made for the repair. The day of the 'final' appointment we were informed that Birchwood service had forgotten to order the parts to repair the sliding door. In the end, the door did get repaired under the TMC warranty. However, Birchwood Toyota made the process extremely painful by: 1- Repeatedly denying the claim that was in fact valid 2- Not returning phone calls 3- Unnecessarily delaying the repair Either Birchwood Toyota suffers from incompetence or lack of integrity. Perhaps both.

Dennis Dela Cruz

I would like to thank birchwood Toyota service team for doing excellent job. My service attendant Andy for his courtesy and professionalism thanks again and more power to the group!

Dee Murphy

We purchased a new to us vehicle from Birchwood Toyota last year. The whole process was a breeze and the car is great. We got a nice deal on it as well! We will continue to bring the vehicle back for servicing as that process is also easy and their pricing is right.

dustin lander

MANIPULATE, FALSE ADVERTISING, NOT A HONEST SALES TEAM. TELL YOU WHAT YOU WANT TO HEAR TO MAKE YOU SIGN. TOOK TRUCK BACK TO DEALERSHIP AFTER 30 MINUTES OF OWING IT BECAUSE I WAS SO DISGUSTED IN THEIR DISHONESTY & BAD FAITH. On Wednesday 2020/07/08 I purchased a Tacoma from Birchwood Toyota. I dealt with Adrienne for the sales negotiations, although I understand their job scope is worked around sales/commissions, I strongly felt I was dealt with in bad faith. I was told I could pick up my Tacoma for Friday morning @9:30am on 2020/07/10. Upon arrival I spent 3 hours signing paperwork, also in this time the truck had no insurance. I asked if the dealership gives me temporary insurance to get to Autopack prior to me driving the truck off the lot - I was told no. I asked where I could go to get insurance, the sales manager Susan tells me that I can walk across the auto mall (never been there before & its massive). No offer for a shuttle service. Spent 40 minutes dealing with that then had to walk back. While we were signing papers in her office she placed the set of keys on her desk (at this point I did not see the 2 away command start on the key ring) so I asked is the command start worked into the OEM key fob because I don’t see it? She replied saying “oh no don’t worry these are the spare keys the command start is on the first set of keys in the truck right now”. I replied oh ok no problem at all. Now 3.5 hours later I am finally in the truck they had a lady ask if I wanted them to show me any features prior to leaving I said no it’s okay but if you could just show me how the 2 way command start is operated & I’ll be going. This is when the sales manager walked over with another man & said “oh ya .. about that... we installed it on the wrong truck...” when you look someone in their eyes and know they’re lying to you is the most disrespectful feeling. I would have had no problem if they were honest with me - honesty is key. Just tell me you wanted me to sign so you could make the sale get your commission but you WILL install it - That’s honesty. Instead Susan told me she sent the wrong email to the wrong person for the wrong truck then Adrienne calls me and tells me no it was him who made the mistake. This is now almost 4 hours into my day & also my last day of vacation. Then they first tell me that I could come back to have it installed. ( at this point I have already waited 2 days because they needed it longer to install the command start, now I have to wait more time, gas, kilometres on my vehicle & rearrange my work schedule). It’s a 45 minute drive from my area. Then they say oh well send someone down to pick it up from you. So now I have to let some stranger drive the piss out of it there and back across the city? Their compensation for this entire ordeal was to wash my truck after. For spending over 42,000 thousand dollars on truck from their dealership & hosing me down on my trade in you’d think they would be willing to compensate me with something better than a truck wash. They are a VERY money hungry oriented sales team. They’ll tell you what you want to hear & throw you to the curb like a dirty pair of socks once they reap the benefits of that commission money.

Envisible Ward

Scam artists. My elderly father wanted to have the brake pedal height adjusted on his car that has only 15,000 km yet this place tried to charge my father for a complete brake and rotor replacement job that was completely not needed. Not a single thing wrong with the brakes and they were not worn out at all. Nice job trying to take advantage of the elderly.

brendan petz

I got a rav 4 from birchwood Toyota and it's been great! Had Susan spiradakos as a sales agent and she was friendly knowledgeable and didn't pressure me at all. Go to toyota and ask for Susan!

Xcel

Highly recommended sales agent Mr. Mark Banaag for efficient and fast transaction. We really like our new 2020 Toyota RAV4 xle.

Katlyn Derkacz

Great selection of pre owned vehicles with friendly sales staff. Respectful of decisions to decline any extras such as undercoating etc. Smooth transaction from start to finish. Definitely recommend.

harpreet kaur

we need to get one of the tire replaced. took the car in the morning to dealership, we had an appointment, but still we had to wait for like around 4 hours to complete the work

Candace Janzen

I recently purchased a Corolla and it was a great experience! Susan was so helpful and did her best to get me into a car I was going to love, and made sure it was possible to stick to my budget as well. I highly recommend going to see her if you are due for a new car!

Rudy Friesen

I appreciate Brent’s friendly and reliable service. Thank you!

Grotto

I received the most outrageous quote from crown toyota and then proceeded to get a quote from here. Night and day experience. Well done Birchwood. Professional, timely and thanks to your service technician, who clearly knows his stuff.

Devasish Sahu

We came here looking for a RAV4 Hybrid. I had been communicating with Joseph over text messages and chat. Joseph was excellent along with Andrew (Finance Manager). Joseph was friendly , knowledgeable and knew the vehicle very well. He …

Rondale Marcelo

Thank you Mark banaag for your good customer service we really love our new 2020 Rav4 Xle you are highly recommended..pls go on this location all sales agent here is nice and very helpful..more sales to you guys????????????????

Thane Maddaford

We found a 2019 Toyota 4runner at this dealership and our salesperson Joseph Medrano was fantastic start to finish on the deal. We had a few requests with the purchace which he met enthusiastically. Overall everything was turning out to …

M Mayhew

Thank you again to Joel C. & his Birchwood Toyota sales staff for another stress free buying experience. Everyone is friendly & professional from the time you walk in until you leave.

Lauren Kruszynski

Bought my first car from Susan and I honestly couldn't be happier. I had been looking at cars for over 2 years and was being extremely picky down to the last detail, even the selling style of sales associates. Susan was incredible with her product knowledge and laid back sales approach. She made sure it wasn't just a sale but the right fit for me and I'm very grateful to have had the service that I did. 10/10 I recommend going to Susan. I will definitely be back and will tell anyone looking to purchase a vehicle to go to Birchwood Toyota first.

Tracy Parisian

I have used Birchwood Toyota for routine maintenance as well as warranty work and am always pleased at the availability of appointments, the courteous and professional staff as well as their efforts to ensure that I am satisfied with their service. I have, and will continue to recommend Birchwood Toyota to family and friends. Good work Birchwood!

Dwight Froude

Friendly staff. Willing to help and discuss the difference in the models, this was on my first visit. Next day I went back for a test drive, on the way out to the new SUV the salesperson asked were my wife was. I told him she wasn't available. He proceeded to say that I could make a decision without her and I said yes. He then proceeded to say yes as women don't know anything about cars, I quickly told him that was not the case and my wife was very knowledgeable when it came to cars, motorcycles and snowmobiles. While on the test drive the salesman asked about other cars I was looking at and that I previously owned. He then would bad mouth them, while praising the ride of the test SUV. I told him the test SUV was new and should ride nice. After returning to the dealership I got some numbers from him and left saying I would return the next day. The next morning I went back and asked him to get his sales manager. When the sales manager came I told him how much I liked the new SUV but would not buy from his dealership. He said you won't buy here and I said NO. I then told him what took place the day before with regards to the test drive. He apologized, I then left the dealership, received a phone call later from the sales manager again he apologized and said he talked to the salesman about what he did. I would not recommend this dealership.

Roundtuit Cleaning

Stephanie (administrative assistant) and Andy (my service provider) very professional, but caring and personal to make me feel like I was at the small town service station I grew up with.

강성훈

I had such a nice experience here. I bought my 2016 honda accord sport here for very good price. Marc alary was so nice and kind and all the staffs there were really helpful!

James Clark

Took my new car (2013 Corolla) here last year because the remote keyless entry would only work within about 5 feet of the car. The guy tried it outside and confirmed that it wasn't working properly. They moved the car into the garage, tried it, and it worked fine. The mechanic then said "it's working perfectly". Obviously it's going to work better in a garage, because the weak signal can bounce around in the enclosed concrete garage. Still having the same problem. I went there twice with the same results. Not worth my time to constantly keep bringing my car in here and wasting my time. Basically, they failed to honour the warranty. At first, the guy there actually told me that the remote keyless entry wasn't covered under the warranty, and was about to hang up and let me go. It wasn't until I told him to speak to a supervisor that he then realized it actually was a warranty item. I put new batteries in, tried my spare key...same results. Anyways, keyless entry still isn't fixed and I'm not happy. Will never do business with them again.

Reilly Ross

I've always bought my new and used cars from Birchwood Chevrolet, but this was my first time at Birchwood Toyota and I must say, it was a great experience. My sales dude was Joel. Very understanding, very quick and very loyal. I bought a …

wai leung

good customer service,but work quality are not very good,it is 6 hours work become overnight service.when I pick up my vehicle all four wheels are full of grease.

Tony Pop

Very confusing seeing all these 5 star ratings for this dealership. I've (stupidly) spent way too much time, money, energy with these guys. The Sales dep't was a pretty bad experience - bought a used vehicle from them, and not until they …

Penny Schoonbaert

What a great experience! Hayden Hood was my go to saleslady! Friendly, knowledgeable and not pushy like so many other places! The whole experience was relaxing, fun and very satisfying! This is my 2nd Toyota Rav 4 and I love it! Thanks Hayden & Birchwood Toyota!

Mike Eiserman

Personally experiencing Toyota "ON Top Quality" since decades, in Germany my home country, AND in Canada, my new home for years now. There is only one way to continue this comfortable and safe feeling. TOYOTA! Most reliable, friendliest and competent staff I ever have aquainted with is from TOYOTA, either here in Canada and/or in good old Germany. Regrettably Toyota has no intention to establish my most loved Toyota in Canada: Toyota Landcruiser (Diesel), which I owned of several models over 30 years in Germany. Maybe, one day...

John Shaw

More laid back atmosphere,not high pressure. The salesperson i dealt with, Adrienn was excellent!

Patricia shi

Adrienn is super nice, efficient, and helpful! We will definitely recommend him to all our friends! in love with our Tundra~

Xan Ojanen

My mother went to your dealership to check into a concern while on her way to Ontario. She was recommended a fuel air inductionsl service which she had said she would have me look into when back home. Your service department did the service without her authorization AND forced her to pay for it! I work in a shop and know that it should not be done unless there is a concern directly related to a repair. I explained to her as such, she declined, and you still went forward with it. Unacceptable! Now she is in Ontario having to get her plugs done because the tips are fried! Incredibly disappointed as I typically stand behind Toyota vehicles and the dealer we visit here in Calgary. No need to push unneeded sales and then force your customers to pay when they are not authorized. Very unhappy with this outcome and would not recommend.

Amanda Fehr

Great staff! It was obvious they cared about providing an excellent customer experience and I would highly recommend buying a vehicle from this dealership. Very happy with my new corolla!

Bruno Rodrigues

Purchased a used vehicle from this location Joel mazur was good ,a little much when going back and forth with offers , but as buyers we want what's best for our vehicle so he understood thank Joel for everything he even called back asking how things were which that for buyers does go a long way , now my confusion we had gotten winter tires on our deal with the car we had bought only to find out swap aren't free I think from a customer stand point dealerships should kinda reliase everyone wants swaps for free If your wanting it part of of car sale ,we can expect swaps to be free considering you can buy tires anywhere in the city and some companies do it for free as long as your buy the tires and rims from their location , some little confusion between me and Adam Sales mgr but I wont be going across the city just so I can pay then 40 dollars for a tire swap when I live next to a kal tire who will do the same or free ???? disappointed but beware buyers trying to save money we live in Canada winter and summer are two different things and all season tires just dont so the trick

Roly W

You've got to love an honest guy! Marc Alary!!! Honest to the nittiest detail! Professional, and realistic, hard to find someone with both! Easily connected with him. We had a hard to find vehicle preference and he kept with us for over a year to find the prefect one! Thanks Marc!

Doug Miller

From start to finish, Birchwood Toyota was a class act. Everything went so smoothly. This is our third vehicle from Birchwood and we've been totally satisfied each time.

daemibros

Lovely place, friendly customer service...beautiful cars in pristine condition.

Tracy Morin

Service writers have always been great with me. Thanks Brent ;) Also would like to mention that I appreciated the technician calling to clarify something before assuming and going ahead with the job. Nice he took the time to do so.

Gag Bhandal

Fantastic staff with great customer service skills! Adam( team lead) and Hayden ( sales advisor) are very nice and friendly!! Would recommend everyone to go at this location!!

Jamie T.

We came to Birchwood Toyota today and made an appointment with Hayden to see a used vehicle. Ultimately we chose another vehicle at another dealership, which just edged out the vehicle here we came to see. However, our experience with …

Muhammad Nashit Shaikh

I had problem with 2019 Toyota 4runner screen. I called in Toyota at Waverly and on Regent to book an appointment as they were close to my home. They had awful long period of wait time. Then I called Birchwood Toyota at West, I got my appointment the very next day. LUKE SANTOS dealt me and solved my problem in no time. To me they really care about customer’s time and business. It is definitely worth sometime of driving to get this customer service. Because of Luke I will always get my service with him.

Ali Rezaee

Mike, their sales manager rudely offered us a professional associations discount that we would get from any dealership, 2 grand above the average price on Autotrader! Did I mention that we've bought 3 vehicles from Birchwood before? Loyalty is royalty and as a returning costumer we saw none. Gladly take our business to another dealership that offers life time oil change with the average price on autotrader. Birchwood needs to teach basic costumer service to their managing staff, far from how it used to be! For shame... .

Amritpal Singh Deol

Shoutout to XAVIER in sales who worked on a deal for me and we agreed on the price real quick for a used 2017 Explorer. He also arranged shipping for me all the way to Edmonton, AB which was all hassle free. Shoutout to Steve in finance …

jon zyloway

After dealing with Crown Toyota it was a pleasure to come here and talk to Logan Blade. They do not have the Seinna we want in stock and there is a wait. Unlike Crown Toyota he didn't try to sell us a package we didn't want because it's in stock he gave us all the real pricing and told me how long we would be waiting for the one we wanted even though that meant he didn't get to sell us a car today. We are now getting the one we wanted and getting it from him in a few months when it arrives, thank you Logan!"

Matt McLeod

Once again the Birchwood Auto Group has surpassed any and all buying experience expectations. This time it was Nelson Gaspar at Birchwood Toyota who looked after me. Nelson came highly recommended by our Birchwood fleet manager. Thank you …

Greg Harrington

I recently bought a used 2012 GMC Terrain from these guys, and purchased a SAL two year warranty that they offered and advertised as "coverage for non-wearable parts". The other day, my driver's side window stopped working. I checked my warranty and saw that power window switches and power window motors were covered. So I took it in, and a few hours later got a phone call - sorry sir but it's actually the window regulator: the cable snapped. And also the plastic piece that clips to the window is broken so you need a new window as well (apparently the plastic piece is molded into the window - great design GM). So my repair estimate is $900, mainly because a new window is $500. And none of this is covered under my warranty. I argued with the service manager about this not being under warranty and he said he also argued with the insurance agent from SAL. I phoned SAL myself and all the agent said was "window regulator is not listed in your contract" - and he was right, it isn't. However, my main beef here is with Birchwood for advertising this warranty as 'coverage for non-wearable parts' - a regulator is not a wearable part, cables don't just snap out of nowhere! Also, I am not a mechanic (but I am in a technical field) so when I bought the warranty and I read power window switches and power window motors, I just assumed that if my power window stops working that it'll be covered under my warranty - this is part of the reason I bought the warranty, because I've heard of power windows breaking from many different people! At least have the regulator listed in the warranty contract under exclusions. I told all of this to another service rep at Birchwood Toyota and he said that they often have a difficult time with this SAL insurance group. If you're having a difficult time with them, why sell their product? You're the Birchwood group - you've got the muscle to either force them to change their policies or find another company to offer warranties! Why sell an inferior product? To fix my window, I ended up phoning Stafford Auto Service (at the corner of Stafford and Scotland) and they found a used window for $150 - I'm taking my business there - worked with them before and they're great. Birchwood only gets one star on this review because their shuttle service personnel were great. UPDATE: this gets even better, for two reasons: 1) About a week ago Birchwood replied to this review saying they'll get in touch - they haven't 2) So I took my Terrain into Stafford Auto. Get a phone call a couple hours later: "Sir, there's nothing wrong with your original window. Nothing is broken. We're going to hook the regulator up to it." So they did, and I picked it up and the window works fine. So what's the deal Birchwood? Were you trying to lie to me, assuming I wouldn't take my business elsewhere, trying to get me to buy a $500 window for no reason? Terrible.

Lary Sawatzky

They repaired my 2011 Tundra. very professional and easy to deal with. Erin did a very good job communicating and the technician (I don't know his/her name) did a very good job identifying and resolving the problem.

Michael Taylor

Brent Reimer was helpful but Birchwood Auto Group's processes regarding the manner in which collision repairs are handled is confusing.

Vince Salter

The worst!! Zero customer service! Sign on the line. See ya! Raised my dissatisfaction with Toyota Canada. And nothing

Bonny Patel

Energetic sales person but very rude and mannerless management would personally rate them 0/10 in customer service. No wonder Crown sales are higher than birch wood even with at a higher price ????

jerry Smith

Right at the moment I entered the door to Biechwood Toyota I was attracted to the vehicle that was parked in front of the door. It was a silver coloured Rav4. Very quickly we were approached by Ms Hayden Hood who proceeded in the most friendly and informative way to describe the features of the vehicle tat had caught my attention. She arranged a test drive and after a short drive down Portage Ave to Hedingly I was totaly convinced that this was the vehicle for my wife and I to enjoy. Hayden assisted us in arriving at a satisfactory price agreemen tand after payment was completed we were on our way to the enjoyment we have had from our Rav4. We have put over 11,000 km on our vehicle and they have all been thoroughly enjoyed. Thank you Hayden for your assistance in this purchase and for your concern since. Jerry Smith

Randy Dueck

Exceptional service complemented by great communication by service advisor on an issue that I found was complicated. (Shifting problem remedied via software adjustment)

Michelle Clark

BS..was told it was best to make an appointment for oil change..made one for my husband at 11..he got out of there at 12:30!! Was told oil change would $80!! AND Toyota step rails are pieces of garbage..this is my second set on my fj cruiser..first were replaced under warranty..rusted right through??!! Said it would be over 2 hrs of Labour to remove them.. Haha hahaha! F u !

Waylon Adamack

Everyone worked hard to make it the best deal possible and made it a great experience. That's why we are on vehicle no.5 from them. Very happy :)

Neo

Purchased a 2020 corolla hybrid after 3 weeks trunk can only be opened manually which is fine under warranty to be fixed but i also got the auto starter with it and was told to be 5-7 buisness days for part currently sitting around a month and still nothing took me calling them and asking what is going on for any kind of update about it. Decently friendly but would be nice if they could give me anykind of solid timeline when part comes in so i can get trunk fixed at same time but im not holding my breath. I wouldnt recommend buying from this dealership. Just to clarify i did get a call and message left on a tuesday saying you would let me know at end of day about the part. I waited till thurasay or friday and finally i called back to try and find out because i did not get any response from you guys. It can just be frustrating being told i would hear from you guys and not hearing anything. My work can be tough to book time off to get it installed so knowing in advanced is nice if possible.

Bill Lucenkiw

looked at a new vehicle. they offered a totally ridiculous trade in value. will not go back.

Amber n Carl G

Had a recall issue with my Tacoma reguarding the frame. Took 2 years to sort out sadly. However, Brent Reimer worked with me and knudged Toyota Canada to right a wrong. …

Karol Ralcewicz

The service is exceptional. From bringing your car into the appointment service bay to waiting for your vehicle the attention to customer comfort is outstanding. If you can't wait they will shuttle you back and forth and also offer the option of picking up your vehicle for service.

Smokeater75 retired

I have always been treated well and feel that the dealership is a great example of a company that values customers .I have been dealing with Birchwood for 30 years because of this.

A.Golosov

If you consider yourself a fool with a lot of money you definitely should go to this dealership, because that's exactly the way you will be treated. You will be offered to play all kinds of games that dealerships offer you nowadays, my favourite one is when they apply taxes twice or even 3 times and as a result a car that supposedly was about 500 monthly comes 650, of course than they realize they have made a mathematical mistake(grade 5 mathematics) and bring you another figure..and so on..and so on. That's a pity that Toyota is loosing its name because of the people who are supposed to honestly sell you cars but never do that. Will never ever comes back to these idiots.

Andrew Bisson

Susan helped me find a car that suited the needs for my family. Overall great experience!

Wayne Vancoughnett

Hayden Hood was excellent to deal with. She was prompt and efficient. We are extremely happy with our new van. We would recommend Birchwood Toyota to anyone! Thank you for our new family vehicle that we love!! Wayne and Jillian

Tom Goodman

I bought two new cars from Birchwood dealerships on the same day in December of 2012, one a 2013 Venza. So when it was time to consider replacing the Venza, I returned to Birchwood Toyota. To say I had an unhappy. unexpected experience is an understatement. I left there feeling manipulated and disrespected. While it would be easy to blame the sales representative and suggest this was an isolated experience, my clear sense was that the salesman's approach came down from above. I will not likely ever buy a car from a Birchwood dealership again, certainly not Birchwood Toyota.

Jeff T

Beware of Service Department. Up sell, up sell, up sell !!! - is their motto. Over 2 years ago, Birchwood Toyota told my mother to "replace water pump" due to "leak found" to the tune of approx $500. This was listed as a red/critical item on their vehicle inspection during a routine oil change. Over the last 2 years, they kept reminding my mom to replace the water pump at every oil change. I had been watching the coolant overflow tank during this period. The fluid level was not going down at all. I recently received a second opinion from a private repair shop that specializes in import vehicles, they said the water pump was fine and did not need replacement and that tiny amounts of coolant seepage was considered normal as most water pumps (including Toyota) are designed/engineered with a weep hole. Talk about looking after their own bottom line and NOT the interest of their customers! This would have been an needless parts replacement and not to mention unnecessarily filling our landfills with perfectly working parts. Not cool Birchwood Toyota.

Michael Okoye

I had a great experience! As soon as I walked in I was greeted by a friendly staff member at the front desk who asked if I needed help with anything. I was immediately assisted by Mark Dupuis who was very knowledgeable and authentic. He answered all of my questions and made my buying experience easy. I ended up leaving with a brand new 2018 Toyota Corolla the next day and couldn’t be happier with my purchase. Great team and enviroment. I would highly recommend visiting this dealership!

Sam p

I bought a 2015 Corolla CE not happy with pricing strategy because after 2 weeks my friend bought 2015 Corolla S in less than what i paid.

Kyleigh P

Beware of this place - absolutely terrible service. They appear fine and helpful until your vehicle actually has an issue with it - they will then give you the runaround and do nothing to rectify the problems. Our 2019 Toyota RAV4 has had …

Stacey Titterton

Just financed my very first Toyota and it certainly won't be the last! Mark Dupuis alleviated any concerns and trepidation I had and was wonderful to deal with. Highly recommend seeing him if you are in the market for a new car! Scott Buchanan made the whole terrifying financial part go by very smoothly and I left with a fantastic, reliable car that I will enjoy for years to come. Thank you to you both!

rocky buckmaster

Good shopping experience for a new vehicle Andrew Robinson was our sales person no pressure and very informative

Dale .Myhre

Service consultant Brent Reimer was very helpful. Glad we went there.

Alan Grant

Brought my vehicle in today for the first service and winter tire change. Booked in just before 10 am, was told it would be 90 minutes; thought to myself that is not bad, so I will wait around. At the 2.5 hour mark I was getting a little upset, first off they don't even change the oil on the first visit and charge you 60.00 for an inspection. My winter tires were in the back of the car on rims and needed to be changed out. It should not have taken that long, and to be charged an enviro-levy of $10.00 for who know why? Other than everyone gets charged this fee, but when you don't even get your oil changed!! Does not make sense to me, really not sure if I want to bring it back there again!!

jason clark

they list vehicles on auto trader that are upgraded models and then when you contact them, those vehicles aren't available at that price. Bait and switch dealer, avoid at all costs. In response to your response the truck pictured is misrepresented on auto trader as a TRD model and when I speak to your sales people it is absolutely not a TRD model. You have not fixed anything and continue to bait and switch people. Liars gonna lie.

Derryl Hall

We recently purchased a RAV 4 from Birchwood Toyota. We found the staff friendly and helpful. Our agent Mark Dupuis was supportive and patiently answered all our questions. He quickly understood what we wanted in a vehicle and directed us to the RAV 4 which so far is answering all of our driving needs. Over all our experience at Birchwood Toyota was enjoyable and we couldn't have asked for a more friendly, supportive and helpful agent than Mark.

Deb Bright

I always get friendly, fast, informative service from Birchwood Toyota. On my last appointment I thought I needed an oil change, however my service advisor told me I did not and went through my next six appointments and what will need to be done. I really feel he went above and beyond and made me feel informed about my vehicle.

ei sv

It was my first service on the car and got a $10 discount for bringing my puppy for everyone to enjoy. They said it could take up to an hour but in fact was less than 30 mins. Great friendly staff. Thanx

Adam Nobess

The whole experience was great. Cimy was delightful to deal with. The whole team treated us fantastic. Love our new Tacoma

Purseonal Passion

We recently purchased a corolla from the dealership and it was a great experience. Our agent, Andrew Robinson was amazing! Apart from giving us a reasonable deal, he was very diligent and patient with all our questions and concerns. He is very knowledgeable about his products and that of the competition. Now, he still takes time to answer our after purchase inquiries. We live on the other size of the city but it was worth the drive. Would highly recommend him!

Nathan Moyse

Toyota was great got the vehicle I saw online. Joseph and Scott made it easy . Would recommend.

C Magee

I was told I would hear from someone about the leather flaking however no one has . I recently read that there had been a recall to seat warmers up to 2012 models. My model of for runner is 2013. I purchased it in Oct 2012. I wonder if the seat heater is the cause of the leather flaking? I must say that the staff I have met have been very helpful and I have no complaints with any work they have done. For them I would give them a 10 if I could. My problem has been brought to the higher ups and they have not responded as of yet. It would be great if the person in charge of these problems would contact me and not just make me continue to request help from the other staff that have no control over the matter Thank you in advance

TinyJawa

Worst bunch of con artists I have ever dealt with. Do not take your car here for service unless you want to be lied to about a bunch of things that are not wrong with your vehicle. Their car salesmen are almost as bad. Beware.

Kelly Smith

The sales staff was great to work with and helped us with every step in getting our new rav4. The rav was purchased in July and then winter came around and was told at the time of purchase it would have a block heater installed. That never happened, It got cold and I looked for a block heater and they never installed one. I spoke with a service manager who told me there is nothing they can do and I would need to be in contact with Toyota Canada. Toyota Canada told me I need to deal directly with the dealership. I spoke with another dealership of Toyota who told me if I installed an aftermarket block heater it would void my warranty. I can't get a straight answer from anyone at any Toyota dealership or get this problem fixed. Not impressed at all with the service from Toyota, very disappointed. I would never recommend this Dealership to anyone due to the lack of poor service.

garneys

Just bought a new Tacoma and the team here was amazing to deal with from manager to salesman to finance. They found the truck I wanted in the province and made it happen within days. Very likely to refer friends and family to this dealer.

Tyson McCombe

I am very happy with the entire process. I worked with Adrienn Guinto and he made the whole deal possible. I called Birchwood Toyota to look at a 2021 Toyota Carolla SE and he made it possible for me to get in the car I was looking for. …

Michael

Friendly service and helpful. They definitely made great pains to make sure this place was pandemic ready. I miss the shuttle set though...

Hali Warren

Always the most helpful, nice, and friendly staff!

W Lang

I had a great experience purchasing my Camry and the servicing of the vehicle is top notch. Nelson Gaspar is an excellent sales advisor.

Pam Narynski

I have taken my car in for service, but mostly for the seasonal tire change. I store my tires through them too.

Aaron Hetu

Fantastic experience from this place. Would recommend this place to everyone. Very fair pricing and very good trade in value. Amazing service department.

Jerritt Lipski

Really excellent customer service. I attended at the dealership to buy a paint pen for my Avalon, and from the moment I walked in to the moment I left, was treated like royalty. Great job!

Zheng Ming Xi

I was at Birchwood Toyota to test out a vehicle. My sales advisor was Kyle McIsaac. I can vouch that he is one of the best sales I have encountered to date. He is knowledgable, he has a passion for what he does and for Toyota. He always answer questions and I felt he was genuinely trying to help me select the car that I want, then trying to sell a product. I would recommend him to anyone who's thinking about buying a Toyota. Also Birchwood also has better selection of vehicle to test than others in the city.

Rick Frost

There's never a problem. They take good care of my car. Thanks.

Jillian A

Logan Blade helped us buy our first car and more! Very informative, above board, and followed us through the entire process from start to finish, and made sure we got exactly what was promised. We were very happy with our purchase, and with the great customer service! Would highly recommend him.

Meredith Blazeiko

I want to send a HUGE thank you to the newest member of the sales team at Birchwood Toyota...Logan Blade!!! Logan recently contacted me to follow up on some interest I had previously shown in purchasing a new Toyota. This phone call gave me a chance to express some concerns I had with the previous salesman and a finance deal gone bad...I know I wasn't exactly nice to Logan when he first called...however, he listened without interrupting and was eager to suggest ways to solve the issue...Not only did Logan follow through with his promise to help in any way he could he kept in contact with me regularly as to the progress of the situation...Logan your honesty and perseverance speaks volumes and shows you are a salesman with some integrity...I am confident you will do very well at Birchwood. Thank you so much for fixing someone else's mess...you'll never know how much the closure means to me. With confidence I will be able to refer friends and family back to the Birchwood Toyota dealership...thanks to Logan Blade.

Allison Volkart

I love my Toyota 4Runner! Andrew Robinson was a great product advisor. He was very helpful, kind and knowledgeable. I highly recommend the dealership and ask for Andrew.