Reviews of ToyotaTown (Car Concessionaire)

Nour Alkashef

MJ and Nathalie were really helpful. He helped me understand the most important part about my warranty. I will come back to ToyotaTown as they provided the best service. Nathalie always help me with all my questions and booking, I am grateful for both of them! Thank you ToyotaTown!

Nathan Colinson

I just purchased a pre owned 2013 Corolla and all I can say is that the sales team were fantastic ! From the very beginning of our car search which started in September 2017, Justin Maki kept me updated daily with any pre owned inventory that came in. Justin knew our budget and the model and year/mileage we were looking for. Justin always made sure that we were offered the best deals possible and communicated with us very effectively. Sean O'Grady was very professional and helpful. Sean was not pushy unlike some other salespersons we had come across in other dealerships. Sean listened to our concerns and needs and he delivered 100 %. We are extremely happy with the service we received at ToyotaTown and do not hesitate to recommend this dealership to anyone looking for top quality service and good honest salespersons. Just ask for Sean or Justin and you will not be disappointed !

Annette Sykaluk

my Daughter went to Toyota town for service on her vehicle. She knew that I was going to Be searching for a new car so she spoke to Gwen at Toyota town. Gwen was very informative and assisted my daughter in taking a rav 4 for a test drive. Gwen gave her tons of information which was passed on to me. Later that day I spoke to Gwen on the phone. Long story short Gwen helped us pick out the perfect vehicle. We are thrilled with her service and will highly recommend her and the company to others!!!

Carol McCalla

Amazing staff & service. Greeted immediately on arrival, checked in & given a coupon for a beverage of choice by service adviser. Waited in a comfortable lounge with television & free Wi-Fi while service being completed. They discovered that both my cabin & engine filter required changing & checked first with me as to whether they could perform the service before doing anything. Would recommend this dealership to everyone who wants to get full value from their vehicle.

Cynthia Chan

The service centre for ToyotaTown is excellent, great customer service, they are on time, & do the job quickly & efficiently. They also give complimentary car washes! Thank you!

Jane Thornton

Really enjoyed the whole experience here, from our first conversation over the phone to the final purchase. Justin Maki is extremely personable, knowledgeable and a delight to work with. I strongly recommend him and his team.

Ravishankar V K

Excellent Customer service. Excellent guidance Excellent knowledge on the vehicles Excellent tips & suggestions Irrespective of so many questions around the offers, Frank was so polite in explaining the details. I am pretty much confident that Toyota-Town will always meet my future needs as well. Last but not least, Frank you are simply awesome :-)

Terry V

Nothing but good things to say about this dealership! Chad Marques is the person to talk to if you need a vehicle! Now I've brought it in for first service and things have improved over the years. This service visit went really smoothly, I will be returning!

Vipul Patel

I would give them zero star. Never ever buy cars from them. Once car out from their show room they will not give you right answers.

GarynKim Lockwood

We had such an awesome experience first time we walked into ToyotaTown. We had checked out their website and knew what we wanted to see, the 2014 RAV4. Met with Shawn Longworth and he was awesome to deal with as was Janine. Very friendly and very informative. We test drove the vehicle we were interested, and before we knew it, we were walking out the door after signing paperwork. Highly recommend ToyotaTown for anyone looking for a new or used vehicle.

Angela Brodie

Love my new 2020 Corolla LE! Thank you Justin Maki, for helping me make an informed decision to upgrade my previous Corolla. ToyotaTown staff are fantastic! I learned so much at the "get to know your car" event. Thanks for all that you do!

Beth Ellen Brown

My experience at Toyota-Town was extremely pleasant, and surpassed my expectations. Shawn Longworth and the staff at Toyota-Town ensured that all of my needs were met, that I was provided with exceptional customer service, and that everything was done to make the experience as comfortable, respectful, and stress-free as possible. I was always greeted with a friendly face and positive attitude. I would definitely recommend Shawn and the team at Toyota-Town to anyone who is interested in purchasing/leasing a Toyota

Lunah Life

Had a great experience at Toyota Town with Justin Maki, David High and Brian Komar. They made my first time leasing experience easy, relatable, and fun. Excellent customer service, broke down the language and finances into parts I could understand. Long-term customer now! First time Toyota and I love the ride. Thank you so much!

Zenmasterzoso Zoso

I had a phone call saying they had lost one of our hub caps from Winter storage of our tires. Talked with the service manager John Rossini and he had empathy for the issue and rectified everything to our satisfaction ! Toyota give this man a raise . Awesome service , thanks John :)

Denny May

Sometime in late Spring or early Summer last year my son did a lot of research ending up sending my wife with the best ideas presented him online to purchase a vehicle from Toyota Town. There the pair of them and probably my son's soon-to-be fiance met with Nick Sinko. He showed them a Venza and my son did some more research on such things as dependability, stamina, and all other manner of interesting things. In the end it was a great experience for all and they bought that specific car. I didn't meet our new car for a couple more days and was quite impressed. In January of this year we drove that car all the way to Florida for that wedding I had mentioned earlier. All I can say is what a blast it was and what an absolute treat driving that Venza all the way to Florida and back actually turned out to be. All I can say is thanks to Nick Sinko who I never met by the way and yet I found him to have treated all of us very well. My thanks too to the dealership since for all your help...

Sultan Iskhakov

Excellent professional staff, very friendly people on service and parts departments. Quality work done on my 2010 RAV4. I came to this place after private garage shop and was impressed of inspection and recommendation that was done on my car. Final cost: cheaper and better parts. They always keep customer in touch and inform. Good shuttle service. Convenient waiting area with cafeteria .

MD RASHEDUZZAMAN RASHU

Nice people there and highly professional to give maximum satisfaction to customers...

Mike Johnston

This is our 3rd vehicle that my wife and I have purchased at Toyota Town from Brian Komar. Great service. Great guy. I've only ever had one problem with my Tacoma which was under warranty, and Brian had it sorted out in a half day, during Covid lockdown no less. I would recommend Brian all day long. Mike Johnston

Ross Love

Mustard are well versed in what they are doing. Good passing on of information, on current visit and possible work required on next visit. Check sheet was very complete. Only concern was what to do for 2 hrs of wait. Chairs weren’t that confirtable. I understand the problems caused by COVID 19. But still. On a poor weather day, your stuck on a fairly hard chair. I thank Mustang for helping me out. I was in the bathroom, when they called my name, and missed it. Mustafa knew the car was done and saw that I was still waiting. He came in and took me up to the desk and got me on my way.

W Campbell

I always have the best experience at Toyota Town! I would like to say that Cheslea helped me on my last visit, she provided amazing service! Chelsea was not only extremely knowledgeable but was also very professional and kind. Thank you Chelsea for the outstanding service!

Aren Marshall

Shopping for a new car was a very easy and enjoyable experience with Tomasz. He sat down, asked what we were interested in, and let us take the vehicles we had narrowed down out for test drives. After determining the car we were interested in, Jackie Vera was more than happy to discuss our options with us. When it was decided we were going to purchase a new car, Lilliana helped us through the financing process in an efficient and courteous manner. Finally, when the car arrived, we dealt with Tomasz again. He remembered personal details we had told him about in our initial meeting and was very attentive. He showed us the key features of the Rav4 that we would be interested in, and also helped with syncing my phone. Overall, I am extremely happy with my experience and would definitely recommend this dealership and the team that assisted us to anyone!

Colton Ray

Great dealership to work with! I was impressed with everyone I met in the sales, service and parts department, but I was completely floored with the amazing cafe they have in the customer lounge. If Lynn is behind the counter make sure you get whatever she is making as a special for the day, I had her meatloaf sandwich and was blown away. Kudos to Lynn and Toyotatown!

Irina De Santo

I can't thank Jason enough for all the kindness and understanding and awesome customer service skills. He treats every person the way he would like to be treated. He made me Toyota Town on Wharncliffe and Southdale customer for life. Thank you again, Jason

Daysie Laing

If you are looking for people to look after your vehicle you HAVE to visit the folks at Toyota Town. They are among the finest with some of the best service I've ever had anywhere including other Toyota dealerships. They are knowledgeable professionals who will take the time to answer and thoroughly explain any questions you may have not to mention the amazing facility which makes waiting for your vehicle a real pleasure. I wouldn't go anywhere else.

Brandon M

I went in Tuesday for a service and recall. The customer service was amazing. I had a few issues, one being my seat track cover broke off for the second time on it's own, but on the left side instead of the right side. It was replaced the first time free of charge, but this time I was told I had to pay for it. Didn't end up doing it. Other than that it went really well and it was all finished before the scheduled time, so that was great

sian craig

Always have a great experience with taking my car to ToyotaTown for service. I love working with Amanda Krug (Service Advisor), she is always very profressional, helpful and doesn't mind taking the extra time to explain the issues found/fixed on my car. I feel better knowing Amanda and the service team are taking care of my car. Because of this, I will continue to take my car to ToyotaTown and look forward to dealing with Amanda in the future.

Tim Causley

My wife and I recently purchased our 4th Toyota in the last 6 years --all were from Toyota Town and exclusively our sales Rep was Sylvia Donovan--who is knowledgeable and very helpful for each purchase. The dealership is well stocked with vehicles and it is obvious that the sales team must be professional--there is a dealership where we live but we choose to drive 70 miles to deal with Toyota Town and Sylvia which should be enough said

Angela Neufeld

I purchased my 2010 RAV4 Sport from a dealership in town. It had come off of a lease from ToyotaTown so I continued with servicing it at ToyotaTown. The staff have always been excellent. The prices and service I receive from ToyotaTown have always been top notch. My parents have always purchased Toyota vehicles and have always had great experience with the brand and dealership service. In Feb of this year I brought my RAV4 in for service and decided to explore some new vehicle options as the RAV4 was now 8 years old, just had a water pump replacement and needed more and more maintenance. My RAV4 was appraised by Lee and I was pleasantly surprised for the amount I was offered. The RAV4 had some cosmetic issues that needed repair and I was sure I was going to receive a low price. I had been researching Tacomas and decided this was the vehicle I was going to purchase. Baz was great in showing me the details and safety features of the 2018 Tacoma. The price was right where my husband and I were comfortable paying and Andre from Finance was very kind and helpful. The process to obtaining a new vehicle was painless! I had never purchased a new car before. I'm very happy with my experience at ToyotaTown and will continue to be a loyal customer for many years.

Elizabeth Vang

My experience at ToyotaTown was an enjoyable one. Shawn helped me compare the two models of the new 2014 Corolla and answered all of my questions, as well as provided a lot of detailed information about the vehicle. On the day of picking up the car, Shawn was able to pick me up from a friend's place and drive me to ToyotaTown. I greatly appreciated this extra service as I do not live in London. I could have financed a Corolla from another dealership in my current city, but chose ToyotaTown because of the excellent customer service and kindness that Shawn showed during my visit.

Tricia Gooden

Suzanne is amazing and so helpful. I was very particular on what I wanted and suzanne was very patient with me. I was running around trying to find a car and every time I messaged suzanne she would be willing to help me no matter what. I did not end up getting a toyota but she went out of her way for me when I was looking. Highly recommend her for anyone that wants someone that's not pushy and patient suzanne is the best person to talk to.

Dave Armstrong

We had just moved to Canada and needed to buy a car. We saw one that fit our needs on the ToyotaTown website and went down to test drive it. We knew what we were looking for and what our budget constraints were and weren't pressured to change either. Shawn and the finance team worked with us to make sure everything was taken care of. They even threw in a set of new Summer tires (we bought the car with winter tires on it). We would definitely buy from them again.

Shlomo Levi

Excellent service and customer service. Ed, is an amazing human being and a brilliant manager. If the notion of customer services needs to be understood and implemented, there is no other. If you want piece of mind and service that is needed, this is where to go.

R. John Campbell

Mustafa worked with us to get replacement tires and although email communications were less than ideal he persisted to get us a good product and a good price.

marco melito

Just purchased a 2012 Rav4 from Ken. He was terrific. Nicole in finance was also terrific. The dealership has some funny ideas about customer service, like car purchasers can't be picked up by the courtesy vehicle to pick up their car because that's only for people who are getting service. Who made up that rule? Anyway, I've got the car, it works fine and I like it.

Penny L Sampson

While shopping for a new used vehicle, it was suggested that I look at Toyota Town. I was introduced to Sean O'Grady who had recently provided exceptional service to a Family member. Within moments he was able to find a vehicle to meet our needs and budget. His professionalism, efficacy and relatability are second to none. Having had my eye on another vehicle from an alternate dealer, Sean made the decision to purchase from Toyota Town effortless. Thanks again Sean!

Cynthia Deminion

Excellent service, helpful and knowledgeable staff, quick and efficient repairs. Extended warranty covers bumper to bumper and staff are willing to ensure repairs are fully covered prior to beginning work. Staff are not pushy and can fit service schedule to your bugetary needs. Will definitely continue to bring my car to dealer for service even after warranty expires.

최필원

Purchased 2016 Highlander and we are 100% satisfied. Sales personnel (especially Nick Sinko) was kind and helpful and most of all, patient. It was our second vehicle purchased at Toyota-town and will definitely keep them on top of my list when we're shopping for the new vehicle again in the future. It's been pleasant experience and we highly recommend them.

Scott Matthews

Purchased a 2017 Toyota Tacoma recently. I was humming and haaing four years ago and ended up with a different vehicle, which was good, but I alway regretted not getting the Tacoma. After a lot of looking around, I purchased a double cab tacoma and wish I had done it years ago! The attention to the little details, not to mention the reputation of the truck sold me. An incredible value when you look at the complete package you get! The Sales team (Sean and company) made the purchase easy, suited to my crazy schedule and a great experience. I had visited other dealers but just didn't get the confidence that my needs would be met the way the TT group did. Professional, proud of their products and excited to deliver. I look forward to many years of driving the new Tacoma! Thanks Toyota Town Scott

Nicole Sa

AMAZING EXPERIENCE! This is my first time buying a car! Frank Circelli was amazing help! He understood I was a first time buyer and took the time to help me understand everything about leasing a car! He even put a bow on the car when I went and picked it up ????????

Tomasz Kisiel

Very impressed with Al and ToyotaTown Parts Department. My issue was resolved in a timely fashion and Part Pickup was handled safely and easily despite Covid. Thanks ToyotaTown, keep up your great work and #StaySafe.

Mary Dimitry

I personally feel that Toyotatown is the best Toyota dealership in London! We changed dealerships because of the quality service and the competitive pricing that Toyotatown offers. Toyotatown’s business model is designed to eliminate much of the hassle traditionally associated with car purchasing and servicing. The service is always prompt and you can trust the technicians to provide the best care for your vehicle. On my most recent visit we were assigned to a Service Advisor named Mike Minarsky. He went above and beyond to provide the best advice and to ensure that we received the best service and pricing possible. He exceeded my expectations by helping me process a warranty claim with Michelin that was settled within a few days. Mike is a proud employee who takes his job very seriously and he is definitely an asset to his dealership and service team! I will definitely be buying my next car at Toyotatown!

Lorna VanderPloeg

I was looking for a new van. I was interested in a New Sienna. I was told i could not buy this van that i had to lease it. Then 2 months later i get a text from the sales person saying good news you dont have to lease any more you can buy it..come on in now and get it. Sorry about your luck but I had already gone to another dealership and Bought a new vehicle. I was so upset at them telling me that rule when other dealerships sold them. After that I was glad to go somewhere else. I ended up going to Dodge and got a whopping 25% rebate! And an entry into a $100,000 draw in January! Better than 649 id say.

Fernando Silveira

The seller David High was outstanding, he really exceeded my expectation with his attendance in all aspects! I am very satisfied with the Toyota Sienna 2005 in excellent condition! I really recommend Toyota-Town!

Tim Collins

Car had a stain on the hood, warranty covered it and Toyotatown took care of booking the appointment, getting it fixed quickly and at the last minute got me a rental car. They even offered to pick me up if I needed a ride. The service advisor Corey Joudry was excellent! Calling me several times to make sure I remembered the appointment and afterwards to make sure I was pleased with the job. He even got me a rental car at the last second to make sure I could get around while the car was in the shop. Great service at Toyotatown.

Scott Channer

Toyotatown recently contacted me to do a recall. I took my car in and got a pleasant surprise. I asked if they could check the final bit of inspection of the addition of 2 new tires to ensure everything is safe. They did the final step without a problem and saved from having go back to Canadian Tire who did the install. They did the recall in the a listed time too. They were totally professional when dealing them. I have found a great dealership so had to share.

Wanda Daer

My experience buying my new Corolla was excellent at Toyotatown. Shawn Longworth's knowledge about this vehicle was so helpful, he was able to answer all my questions and took the extra time to show me the special features of this car (including syncing my phone). I will definitely recommend Shawn to my friends and relatives looking for a new or used vehicle.

Nicole Leblanc

I love going to Toyota town for all my car needs. I always have a great experience and am treated like a VIP even though I only drive a Toyota yaris hehe The staff is always so friendly and help make me feel right at home! Chelsea has been a huge positive part of my customer experience as she is always going above and beyond for me to helping me take.care of Yolanda (my car !!) I will always come back to Toyota and when I'm ready I will be buying myself a new car !!

Veselin Nikolov

Hi, I would like to share my most recent experience with Toyota Town service. I have been a client of yours for the last 10 years and the service was outstanding so far. My disappointment came recently. In the last month and a half I came twice scheduled and ones unplanned. Both times I had one and the same advisor Helena Vrabec. The first time I asked twice my wiper blades to be replaced with new ones. I was unpleasantly surprised to see that this wasn't done. I drove for 8000km with poorly working windshield wipers waiting for my next appointment. But that wasn't everything. My new winter tires came without tire air caps on the valve stems. The third surprise came on the next day when the TPMS light came on. I needed to make another appointment and to come and reset the light because it wasn't done when the tires were switched. I honestly value my time and coming back for this was unnecessary. Now I am coming to my most recent appointment. The same experience. I asked 2 time for my wiper blades to be replaced and what was my surprise when i saw this missing in the paper work. Finally after the third reminder I got them. Car wash - I was asked if I want the car wash. I said of course and I asked how long it could take. The answer was "I don't know, I don't wash it". Really!.....and after all this I waited 1 hours and 15 min for Service 1. I think Toyota Town could do much better job and to go back to the previous good quality work because great service means more than just selling cars. Veselin

Dan Ormerod

Amanda Krug was an amazing Service Advisor. She knew I was new to the area and to ToyotaTown so she spent extra time with me showing me the ins and outs of bringing the truck in for service. Amanda explained why the oil change would take a bit of extra time (an additional panel to be removed...who knew?!) and then proceeded to show me my very dirty air filters - engine AND cabin...(again, who knew!) and recommended replacement which was done for part cost only - very nice. ToyotaTown also discovered a leaky coolant hose and has set me up to get it fixed. Very happy with today's service and will know exactly what to expect when I come back in next week. I also need to mention that the waiting room is really a lounge area - very comfie couches where I sat and read my book while they worked on my truck. I am a happy lady!

Mo Parman

We were after a new car. I went late in the afternoon on the advice that a demo would be there to take home. After over an hour the rep admitted the car was not avail. Until noon the next day. We showed up the following day and waited a further 30 minutes while he ran around frantically. Once he found the car he said he would put gas in it. Twenty minutes later he returns with a rav4 that was scratched and filthy. Luckily the rav 4 drove like an unwieldy ocean liner. It made it easy to say we hated the car to and not the service. Finch Hyundai checked all the boxes for us.

Christine Kohn

I just purchased the new 2017 Rav4 and absolutely love it! The staff at Toyota Town were great to deal with. Allycia and Andre made us feel right at home. They took the time to go over every little detail and answer all the questions I had. Would recommend them in a heart beat!

emad saleh

I had a great experience buying my Rav 4 with Nancy Hopper at ToyotaTown. She had a great attitude and answered all my questions, which got me to make the deal instantly. Nancy gave me the feeling that Toyota is a car I can trust and rely on. She gave me variety of options to choose from, and helped decise on the best car that I can share the road with at all times. I strongly recommend getting your next great car from ToyotaTown. Ask for Nancy Hopper and you will NOT be disappointed.

Gregory De Souza

I was extremely well taken care of today. I showed up before 8 AM without an appointment. Toyota Town performed a major 32,000 km service and had my car ready in an hour and half as promised.

William Coleman

Our 2018 Toyota Camry XLE Hybrid is an amazing Car. The Safety equipment and technology is stunning. We very much enjoyed our car specialist Chad Marques. If your looking for a super-safe car that is extremely low on gas, see Chad at Toyotatown in London, Ontario. We’ve been using this dealership for 11 years and have had a totally great experience.

Jacob Horton

First time shopping for a vehicle was made easy thanks to the fantastic people here. After owning used hand-me-down cars from family - it was time to upgrade for a more permanent option. Thanks to the wonderful people here, we were able to get the car we were hoping for and with ease and peace of mind.

Ahmed Raza

The customer service is great at Toyota Town. Mustafa, in the maintenance department is a really nice guy. I would recommend doing your car service at Toyota Town.

Caroline Verleyen

We were looking for an SUV - wither a demonstrator or gently used - no more than 1 year old. We were impressed that neither our sales rep nor the staff tried to pressure us into looking at or trying more expensive units. They also gave us a decent figure for our trade-in. We got great turn around time and had our vehicle in 48 hours. We think that this vehicle is probably the best driving vehicle we have ever had thanks to our sales person Justin Maki!

Rebecca Blake

We love taking our car to Toyota. Mike has always done an excellent job of fitting us in whenever works for us. We had a few problems with our radio and Mike went above and beyond trying to get it fixed for us! Thank you for all you do!

Matt Parr

I purchased my first new vehicle at ToyotaTown, a 2017 Tacoma. I never felt any pressure during the process and all of my questions answered. From Sales, to Finance and to John for delivery, all staff were great to deal with. My wife and I will definitely be back when we need to replace our second vehicle.

Brad Urbanowicz

Came in to get a my new used car serviced to see what was wrong with it not starting up. Found out my battery I had in my car was dead and I needed to get a new one after 6 months. Apparently, everything was out of warranty so I needed to get new battery. I bought this used car here too. Everything seemed to be fine but it didn't seems to be. After I had this car in for the battery issues, I drive thing thing off the the lot and pull into a drive thru. I hear something squeaking that wasn't there before after this new battery was put in. I then schedule another appointment to see what's up with the squeak. I get told that there is nothing we can do to look it over on Saturday after almost sitting there for 2hours. The new issue after the battery being replaced still has a squeak to it after I was told "we can't hear anything". Been coming here for 10 years now and definitely will not be coming back after 2 new issues with used car that I thought was in good condition.

Dave Turner

Excellent experience that I keep telling people about. Brian Williams took great interest in my needs and made this buying experience easy and confident, we became friend right away -he picked me up from the train station on day of delivery I now have a new friend in London! I'm recommending Brian to all my family and friends at home here in Windsor. Janine Feenstra took care of my finances with ease. I look forward to coming back for service/maintenance, its worth the drive!

Rachel Morin

I came in this morning to have my winter tires taken off and upon inspection of my Venza, the Advisor noticed that my next maintenance was due shortly. He informed me of this and was able to schedule the appointment right away with little extra waiting time! He is always very curtious, polite and very good at managing the unexpected requests on my behalf! Thanks again Firis Sharif for the great service :)

Ramez Boutros

I’m very pleased with the quality of service and customer care I received at Toyotatown. MJ Rizkalla explained to me every step in the diagnostic of the main issues of my car. He gave me the best advice and the repairs were done in less time than it was anticipated. My overall experience is satisfying and I’ll certainly go there again.

Casey Murphy

I spoke with Monica regarding a few models. I am not a car person but like to be informed on the features that matter to me. She did a great job of understanding what was important to me so she could show me models that were a fit for what I needed and she easily explained the features and benefits of each one. Would highly reccomend talking to Monica at ToyotaTown any time you are thinking of purchasing a new vehicle. Really makes the selection process easy.

kerano buchanan

There is a reason why I choose Toyota town for vehicles and services.Courtesy, dependability, affordability, service with a smile, thus making me one satisfied, happy customer. I've had the opportunity to consult with Jason , Sean and Farish, these gentlemen are very professional, their knowledge advise communicated are appreciated and accepted. I'd referred Toyota town to anyone any day. Keep up the good work.

Hagherino

I recently moved to the city from another one, which I have long-lasting and satisfactory business relation with the Toyota dealer there, however, I didn’t though I will find a new home at ToyotaTown in London this soon. In 2020, when I was visiting in London, I had problem with one of my tires, which I ended up here, thankfully. Their service department people were giving me a good first experience with their service, which was hospitable, accommodating, cooperative and with efficient. Since then, I became regular here and very happy with the service, especially from Amanda Krug, service advisor. She is a kind, good-listener, compassionate and empathetic in giving me service advices and flexible pricing. I will like to recommend ToyotaTown to anyone who are looking after first class cars service and customer service.

Edward Archer

Our family was looking into a used vehicle, and we ended up finding a 2017 Camry SE at Toyotatown. Brian was amazing to deal with! He walked us through everything that was needed for the purchase of the vehicle, including helping setup a test drive to see if it was right for us. Even with a last second change to our trade-in, Brian was more than accommodating and really made the transition as seamless as possible. I will definitely let my friends and extended family know the experience I had.

Jaclyn Green

Went into ToyotaTown to shop for my new vehicle and I could not have been happier. My sales adviser was Sean and he was incredibly knowledgeable about all the models, years etc. I went in with some ideas in mind and questions and he was able to help me with everything and more. The best was on delivery he showed me some amazing features of the car and it was fun and exciting. It was an AWESOME all around experience!!! Would not want to shop anywhere else!!! THANKS SEAN AND EVERYONE AT TTOWN

Juan Stevens

We've had a great experience with ToyotaTown. We've purchased a couple of vehicles from here and have always been satisfied with their service. Gwen Jones has been phenomenal to deal with. She helped us purchase our first vehicle a few years ago and most recently with our new purchase. Both experiences were great, however this time around she and the team went beyond expectations to accommodate our needs. We recently welcomed our first son and had a few extra requests that Gwen and the rest of the team graciously accommodated. We wouldn't hesitate recommending Gwen to our family and friends, thank you Gwen!

Emma Lumani

Justin Maki was really professional and helpful. He had a really good understanding of my needs and focused on what we wanted. Would highly recommend working with Justin for your next car purchase! Thanks Justin at Toyota Town! -Emma

Andrew Charron

I recently bought a 2019 corolla hatch from Justin Maki. He made the purchase super easy and not stressful at all. He quoted me the best price from all the dealerships. I ended up Driving 2 hours to buy my new car. It was well worth it. He will listen and explain everything. He has top notch customer service. He is definitely a sales person you can trust. I will 100% buy another car from Justin Maki when it comes time.

Iman Algheriany

I came in for my car service last week and had the pleasure of meeting Mustafa. With covid-19 I wasn't sure how things were going to be, but he made the process very smooth and easy. He took the time to listen to my concerns and explained things. He was so kind and professional, best service visit! Thank you very much Mustafa :)

Shay Wright

If I didn't get a horrible sales rep, I would have bought a car 6 months ago! The saleswomen I was paired with to "help" me tried pushing a lease on me, when I was very clear I wanted to BUY a car... She did not listen to my wants or show me vehicles that might interest me once I told her what I was looking for & my price point. Honestly I was so disappointed with my experience at Toyota, I almost didn't buy a Toyota!!!! But I sure am glad I did :) ... just took much longer than it should have. ToyotaTown could really work to improve their customer service!! It's been said before & I'll say it again... they make such a good car... they don't need to worry about their customer service.... tisk tisk.

Lorraine Stuyt

We had the most amazing salesperson at Toyotatown. Dave was casual, yet professional - a style that fits us perfectly. We quickly felt that he was genuinely interested in helping us find exactly what we were looking for. Any worry that we would be pressured to spend more money than what we were comfortable with rapidly dissipated. We left feeling confident that we could have a lasting relationship with Dave and that he would do his best possible work for us.

Donna Lashley

A couple of months ago I purchased a new RAV4 Limited from ToyotaTown and had a great experience. I made an appointment to test drive a vehicle with Kevin Swan and was impressed with his laid back style. He answered all my questions and didn't pressure me to buy a vehicle at any point. I eventually decided to upgrade to a RAV4 Limited and he found one for me. The rest of the process went very smoothly and I love my new vehicle. I would highly recommend Kevin and ToyotaTown.

Lily Mai

December 18, 2021 at around 1:00pm my husband entered the dealership hoping to view a 2022 Highlander because we want to get one in the next two to three months. Also to find out the availability of the car, and was surprised to find out the receptionist only warmly greets people of her skin colour. I didn't think skin colour mattered anymore. The whole team there at Toyotatown from reception, sales and parts made my husband felt that he wasn't good enough to shop there. I guess being an asian working man is no longer welcome there. He was in disbelief people still get discriminated by the way they are dressed and their skin colour. He won't be going there again. We use to be customers there but not anymore.

Kayla Moore

We recently purchased a 2017 Tacoma from Frank Circelli, and the entire experience from start to finish was a pleasure. He made the buying process incredibly simple, while thoroughly explaining important key features and benefits as well as ensuring we were comfortable with what we were purchasing. Even little things like showing what all the buttons on the dash do, we are more than happy with Toyota-Town. All in all, an incredible experience and we will be back! Thanks again!

Sujith

Had really bad experience. Once the car is out from dealer and sale is closed. They dont care much, no responsibility. Bought new corolla 2021 model from them, very next month rattling noise started from driver side window. When i informed them, it was told tat I need to open passenger window slightly down to eradicate the noise which makes no sense to me. Tried tat option, still same noise, again went back to them, foreman did test drive and heard ticking noise from driver window. He advised to drop off vehicle, evening they called and told tat regulator needs to be replaced. How come new vehicle regulator got faulty in 1 month? They are not sure wats real issue. Finally, they changed regulator. There was no noise for 1 month. Again, ticking noise pops out. Informed the same to service manager john. The response was to wait till GM comes back from vacation. This is totally unacceptable. I told why i should wait for him. Next email from service director was you are banned from this service facility. You can go to other service facility. Also, after first service i started getting noise from dash.so overall it was bad new purchase and service experience. Recently i contacted them regarding the same issue. The response from one of the sales rep was “dont bother us you spoke to GM i can’t do anything on this”. The worst thing is that they are not bothered to pick my calls. I paid 5000 down and upon that facing this ignorant behavior from management. This is how they treat customers. According to them all noises from vehicle are normal and if we question them then they won’t entertain anymore. Really frustrating experience.

Lin Z

Terrible service, very unprofessional, car came out with more issues than it went in with. Took the car in to have daytime running lights adjusted. They advised a new part was needed for extra cost and labour. After installation, the lights still did not work. Ever since they added and removed the part, we have had electrical issues with the car (driver can no longer use door panel switches for windows on any other doors, high beams only work if the lever is held the entire time). Lied about how long it would take to service the car (said they needed the car the whole day, turns out they only needed it for about an hour). When we tried to address the concerns with management, they were rude, talking over me when trying to speak, accepted no responsibility for the issues or the lies. Avoid at all costs

Mohamad El Bakri

This was our second car purcase in the past 5 months, before walking in to toyota town we tried another dealer and our time was wasted listening to a sales person who wants to sell us every option instead if meeting our requirments. We decided to try toyota again and we get what expected a reliable car and an excellent customer service.Justin understood our new requirments the moment we walked in and helped us reach an informed decision quickly . He worked with us on all the constraints we had and was able to recommend the car model and the best finance options that meet out needs . We did not expect to finish a deal within the first visit but the customer service was excellent enough to let us in the deal before leaving the door.

Sharon Deebrah

Mustafa is an amazing Service Specialist and very attentive to the customer’s needs. He is also very good at replying to emails/phone calls. He is very detail with the service center recommendations and sends corresponding links for customers to review and make an educated decision. He is very personable and enquirers even after the service visits about the previous work. What really makes my day is the complimentary car wash. It’s worth the drive to Toyota Town.... oh, in case you forget... the name is “Mus-ta-fa”. His phenomenal level of service and customer interaction is what brings customers into the dealership long after their vehicle purchase and he should be commended for his level of service.

Dario T

Great sales staff, I said from the start please treat me with respect (don’t bs) be honest and fair and I will do the same. By the end of the 3 hour test ride of 2020 RAV4 and Camry I ended up purchasing the 2019 Avalon lol. I couldn’t resist with the price and add ons Vlad offered like rust proofing winter tires included with remote start and window tinting. Tom the sales rep. Young guy has lots to learn as I’m also in sales I offered some tips and device hopefully he sticks with the industry wish him much success.

Nikita Miller

I went to Toyota Town to look at a 4Runner. It was a little out of my looking range but was priced reasonably for the vehicle and state. Sean O’Grady took the time to give me all of the details about the vehicle, my options, and didn’t try to rush me. He took the time to listen to and address my concerns without being pushy or condescending. I ended up returning to purchase the 4Runner the day after my original visit. In that time, the team had already done some research and when I returned, they offered me a quote for warranty that was better than the original offer. On the day of delivery, Sean took the time to review everything, make sure I knew how the entertainment system worked, and made sure everything was setup properly. I am happy with my purchase and would recommend the dealership.

Lisa Audet

Our 19 year old car was due for replacement and my husband and I started looking into what we wanted. After deciding to buy another smaller car, we eliminated a few dealerships/makes off the top but were determined to visit at least 3 dealerships. Due to my parents positive experience at Toyota Town we started there. It was a saturday afternoon and it seemed relatively busy - full of customers just like us. After inquiring at the service desk, we were placed with Justin Maki. He was a very friendly individual who brought us on a test drive. Truth be told - I'm not a fan of having the car salesman drive with me. Though I appreciate being taught the intricacies of the car prior to my test-drive, I much prefer taking the car on my own but I digress. After the test drive we went back to talk numbers. After some further discussion of our needs he had to go into the back to discuss with his manager. I felt that this part was unnecessary and seemed to take a very long time (we did have our 4 year old at the time so maybe my perception was a little skewed). Regardless, he came back with figures that met our budget. As this was the first dealership we visited that day, we weren't ready to make a commitment to that car on the spot which I felt slight pressure from him to do. However, we did leave the dealership knowing that Justin had given us all the relevant information to make an informed decision. In the end we didn't purchase a car from here, however they have great products and Justin Maki was overall a pleasant salesperson.

Alison Stephens

Toyota Town was great to us. Very friendly and honest about what is available. Our sales person was Ken, can’t say enough good things about him. Nicole in financial services helped us a great deal. I highly recommend Toyota Town.

Xindi Zhao

My family and I were at Toyota looking for a SUV. Justin Maki hosted us and we had a great experience here! Justin is super patient—he will go over all the details that you concern and give you a variety of vehicles to choose from. Even though I didn’t end up purchasing a car from Toyota(I found another car that personally suits me better), it is an awesome experience and I’d definitely recommend this store to people who are considering a purchase!

Jeremy McCall

We purchased a brand new mini van from Tomasz Kisiel. Our purchase came after extensive shopping with Toyota Town's competitors. The vehicle was the only one in its class that fully fit our needs, and it came at a price that was far better than the others that we looked at that met our needs. Tomasz was available, efficient, honest, friendly, thorough, and listened to what we were looking for and worked with us to meet our goals. I couldn't have expected or had a better buying experience, and will be directing all of my friends his way in the future. Thanks Toyota Town!

Omolara Olawoore

I was at Toyota town couple days ago just to ask about a part of my vehicle that broke off accidentally. I was amazed because they attended to me right away and got me a spot with a mechanic, when I thought i would have to book an appointment for another day. As well, Amanda attended to me for my complaints and did amazing job advocating for me and making sure i get the right service. Great customer service!! Thank you guys.

Anne-Marie Siebert Dumas

Highly recommend David High! I just love my new ride 2018 Highlander XLE Se. My buying experience went smoothly. I live in Kirkland Lake Ontario which is an 8 hour drive north east of London. I called Toyota Town and spoke with David High, David answered all of my questions promptly and insured I was well taken care of. I made my purchase over the phone and picked up my car a couple days later. His service is top notch! When I arrived at Toyota Town my Highlander was ready, the paper work was all ready ... took no more than 20 minutes. ToyotaTown is a fantastic dealership! Thank you so much.. I love my new Highlander. Thanks a bunch David. ????

Scott Boyd

As always David was a pleasure to work with. We have worked with him twice this year and the experience keeps getting better. The entire Toyota team is welcoming and willing to work to get you a deal. Our transaction was an unexpected one based merely off a browse and resulted in an offer I couldn’t say no to no matter how much I wanted to!! The deal we were able to work out on our Tacoma was excellent, we felt comfortable, never pressured and as if we were talking to a friend throughout with both David and Nicole. Whenever our friends and family are looking we never hesitate to send them to Toyota town to meet with David as we know they’ll have a top notch experience.

Paul Reid

Don't ever have your vehicle serviced by these people, their service department is shady and dishonest. My Sister brought in her Toyota Corolla to have the airbags replaced under a recall. Shortly after dropping off the car they called and told her she needed to have the throttle body cleaned. This was a total scam, they sprayed some carb cleaner on it and charged her for almost an hour labour plus the spray! No business should be looking to sell a non-essential (in this case a totally unnecessary) service while a vehicle is in for a recall. The person in charge of the service department should feel ashamed for taking advantage of my Sister. This is why people call factory dealerships "stealerships", this practice of telling someone they need an unnecessary service is beyond shady, shame on you ToyotaTown and your service department!

Patrick Masters

Gwen is always a pleasure to work with when getting a new vehicle. I've worked with Gwen before and wanted to make sure we worked together again, this time to lease 2 new vehicles (in the subject above) for my wife and I. We are both extremely happy with both our new vehicles and Gwen was second to none when getting us in the right vehicles. Look forward to working with you again Gwen. Hopefully we can send some friends your way. Thanks again for all your hard work and effort getting us into our new sexy vehicles. Sincerely Patrick Masters

London Health Osteopathy

MJ was really helpful and knowledgeable he made it easy and fast during the service check-in with accurate recommendations, price and time estimates, MJ kept me updated during my waiting period and my car was done on time, thank you again MJ. Will definitely want to see you for my next service.

K Hassan

Very bad i have been talking for the van I wanted when itwas not in the lot I sent couple of emails about the availability last week she was always telling me i would call you when its ready Ok thats fine she told me it not ready until friday she made an appointment on Saturday but before i was leaving the house that i got an email that it was sold It s Unprofessional at least they could have told and hold for couple of hours because i was an hour drive from my home

Aiedal Soni

We was going to buy our Toyota Rav4 from Toyota Toronto. Surprisingly we got contacted from Mac . His service was awesome and we finally bought our Toyota RAV4 from Toyota town in London . Thank you Mac for your wonderful service.

Harjeet Arora

I recently sold my car and was looking to get a good car which is a real difficult task. I went to over 7 dealerships but didn't get anything good. Then I found out about Toyota Town and called them. I spoke to Stephanie Davis and provided me the details of a Prius. But the problem was I live in Brampton and they are located in London, ON. Stephanie assured me that they will deliver the car at my doorstep and also if I am not satisfied with car they will take it back. I got the deal and she came to my office on the given time. She explained me everything about the car and got all documents registered on my name. I surely recommend them for purchasing cars. Thanks Toyota Town and Stephanie Davis.

Parminder sond

I had very bad experience with toyota town , i called for make appointment, they said come at 3 pm, when i went there they said u don’t have Apponitment, after that there was one sale person come to me , I thought he gonna help to buy a SUV, when i told him , i wanna buy highland hybrid, he said they don’t have . I was welling to buy , but he didn’t welling to sell. My appointment finished in 2 minutes . Wht i feel they don’t like brown peoples.

Lorne Given

We bought a rav 4 off Bryan, he was a wonderful sales person very friendly, knowledgeable, helpful and organized. However we will likely never buy from Toyota Town again because of their mediocre service. We bought the rust warranty for almost $1000 which included a undercoat, upon getting the car home after delivery I look at the quality of the job the techs did and it was done very poorly, plenty of spots missed such as corners and out of the way areas, definitely not a "get what you pay for job" in a negative way. If you get your car undercoated I highly recommend double checking their work (sad I have to say that about a professional company). When my wife went to pick the car up after returning it to get it re undercoated they lost the keys to the car and had no idea who my wife was or that the car was even there, even tho she called an hour before to confirm it was done. It's very sad on the service department that they gave us this as a first impression as new customers. Will likely not be a repeat customer. Update: after taking the car back to get it re undercoated for the 2nd time, I crawled under the car to inspect their work again. And like the first time they still missed areas especially under a large plastic cover that they didnt bother removing. I will take the car back in for a 3rd time to get it delt with when I go to use my one free oil change. I highly recommend against getting toyota town to under coat your car because of the constant letdown and laziness in their service. I will not take the car there for any further service.

Sylvia Regina

I was greeted by Justin Maki right away and he was very informative, courteous and practical with his sales pitch. Since we already knew what we wanted, the financial process was easy and quick. The main manager of the store did not pursue us into purchasing more warranty, even after his long explanation. We REALLY appreciated that. Nice experience.

Aimee Zhang

Recently, my dad had a vehicle problem with his Toyota Sienna. He came to ToyotaTown and one service adviser named Firis Sharif helped him. After the service my dad was so happy to tell me that Firis is such a nice fellow and had provided him such a professional services. He would definitely recommend to anyone who wants to have a great customer service experience just go to ToyotaTown and have his vehicle serviced by Firis. Thank you ToyotaTown! Well done! Thank you Firis Sharif, Good job!!

Mike Bax

I dealt with Sylvia Donovan on leasing my 2020 RAV4 Trail edition. I enjoy ToyotaTown. Even though I live in Kitchener, I chose to deal with ToyotaTown once again for my new vehicle. They make the new car experience an easy process.

David Heap

Our experience with buying our Prius C from Justin Maki met our expectations. He was very helpful and explained everything we needed to know about the process. We are happy with our purchase.

Tara Barnett

Monica was so much help while I was looking for a new vehicle. I gave her my price range and she came back to me with multiple vehicles. She is quick, efficient, and able to answer all of my questions. Amazing customer service!

Jacob Hoffman

Brian was very helpful when I came in to look for a new car. He answered all of my questions about the various models and helped me narrow down my search to the new Toyota Camry. Very friendly, always prompt responses, great customer service! He had a lot of random knowledge as well, this guy must do Trivia nights or something!

Rakesh Sharma

Today I came for an engine oil change of my Toyota Corolla 2017, and on the invoice (#TOCS675775) the number of kilometres driven is incorrect. On the invoice the kilometres is 83, 337 and on my car it shows 83, 837. Moreover, they did not do an engine oil change, instead they staggered the date. They put a sticker on my car as they extended the kilometres and the date of the next engine oil change without performing one today. My car can be damaged this way. They are misguiding and broke my trust. Without changing the engine oil, they simply extended the date.

Michael Richardson

I test drove a Prius with Justin Maki. I enjoyed his honesty and learning about his passion for music along the way was wonderful. I didn't end up buying it but I will call him up when I look for a Toyota.

Michelle Gregory

Jason in the service department was wonderful. He did everything he could to get me a VERY reasonable price on a set of winter tires. They did not push me to have any unnecessary repairs or services and the shuttle service is very convienient. Will be taking my car there in future from now on!

Kate Veinot

I highly recommend Toyota Town for anyone buying their first car. They really do take care of everything, and help you make educated choices about your vehicle. They also have connections to insurance companies that can get you great rates. I'm very happy with my purchase :)

Jiby Kallarakal

Millad Kaberi is one of the good sales person who made the entire process for us to get our new Toyota car seamless. Also like to thank Andre from the financing team for his continuous effort in getting the approvals in place. In all a great place for getting your dream car.

Cathryn Kennedy

I just bought a used 2014 Toyota Corolla from Baz Afara from Toyota-Town in London ON. I was very impressed with the sale representative. Baz asked what I was looking for and gave me some recommendations. Upon selecting a car and test driving it, I wasn't very happy with the way it drove. Baz had no problem finding me what I was looking for based on my experience driving the first car. He gave me the keys to the 2014 Toyota Corolla and it was the perfect fit for me! Everyone at Toyota-Town was extremely kind and helpful, when I told them this was a first car purchase for me they immediately knew to go over all the things I should know about when buying a car whether it was from Toyota or not. They gave me the information about my car and went through all the specs, this is what sold me on the car because I felt like I knew what I was buying. Nicole Levasseur was exceptional in providing me the know-alls with insurance and she took care of me. Thanks Toyota-Town for great service! *ps. the unlimited coffee offers were much appreciated :)

Youssef Alkahlout

The worst car show I've ever seen. I arrived at the showroom at six in the evening, knowing that they close at seven. The employee in the reception was very nice. She tried to find a sales person for us to serve us, but I see her from far away whenever she went to someone he refused to come to us. After a quarter of an hour of trying, she came back and told us all the cars are sold and there are no cars even for display. She told us that there are cars in the warehouse behind the showroom and we can only go and seethe car from outside. When my wife, my sin and I walked to the warehouse we found about five cars, one of them had a plate that it’s sold and the rest had nothing on them. When I went back to the showroom, I told the receptionist that I want to see the car from the inside and do a test drive. Then the sales person came to us and finally spoke to me and told me that I can't see the car from the inside and I can't test it and that I have to buy it first and wait from three to six months and when the car arrives I can see the inside and try it. A lot of customers complain about the pre-sales and after-sales services such as maintenance and spare parts. From my personal opinion, I do not advise anyone to buy from this toyota town showroom at all.

Alexander S

2007 Toyota Tundra is running great after an appointment with service advisor Corey Joudry. Don't go anywhere else because ToyotaTown's professional service and Toyota's warranty are unbeatable. Thanks!

Stefanie Di Mascio

Gwen is absolutely my favourite sales person. She's patient, well informed, professional and an abundance of help. We have purchased 2 vehicles from her and refer her to all of our friends. If you are in the market for a new vehicle I strongly suggest popping in to ToyotaTown to discuss your needs with Gwen.

Kendra Chapman

Brian assisted me when I purchased the 2018 Toyota Camry SE. He was very knowledgeable about the car and was able to easily convey the information to me. He went out of his way to keep in contact with me and answered my emails very quickly. Brian was very easy to talk to and made the car buying experience very enjoyable. I look forward to working with Brian and the Toyota Town team in the future.

Peter Christensen

We have dealt with Sylvia Donovan at Toyota Town for purchasing and leasing vehicles for several years, and most recently to lease a 2018 RAV 4. Sylvia understands our needs and wants and provides great efficient service and solutions that work well. We are confident in referring family and friends to her knowing that they will be dealing with a knowledgeable professional and be well looked after.

Shane Madden

The service rep Corey helped me out allot. Took all my concerns and had them addressed and was very knowledgeable to my needs. When truck was completed stated that the speaker never had any rattle and gave me his card to call back if it still did. Minutes after leaving still heard the rattled texted Corey back and set up appt with head of shop for Friday. Had excellent service in dealing with Corey and Toyota Town.

Joe Mazzella

Jason and Chelsea are simply the best. Great service each and everytime.

Caryn Dooner

I bought my car from Toyota in London over 5 years ago. They are always pleasant and accommodating. I'm not very car savvy and they are always happy to explain the answers to any questions I might have. They always call promptly to remind me of any appointments or upkeep to do with my car and make sure to check before performing anything more than the agreed upon maintenance. Would highly recommend to anyone looking for a new purchase or anyone in need of service!

Mr Anderson

Recently purchased a really clean 2014 Toyota Yaris LE to replace my falling apart 1999 Toyota Tercel that was also purchased at ToyotaTown 20 years ago. I specifically wanted a stick shift car(I hate automatics), and being the "black sheep" of car buyers, I had to drive an hour to see this Yaris because it was the only manual one for sale that was clean and within my price range. I am very happy with the car and sales experience and I am very confident this Yaris will be a faithful gas saver for many years to come. I highly recommend finding a manual Yaris if you are looking to buy one, they are MUCH nicer to drive than an automatic one. Would definitely buy from here again.

Rob Vandermeersch

My wife and I visited your dealership several months ago in a search for a new vehicle. Geordie Hock greeted us and was available to answer our questions. any questions he didn't have an answer to he promptly saw to it that we got those answers. We took a highlander for a test drive and were very pleased. Geordie took the time and interest to follow up with us several times after that and found us a vehicle we were interested in. Recently we took delivery of that vehicle. Your dealership was very accommodating and together with Geordie took an interest in seeing to it that our needs were met. So far we are very pleased and we're looking forward to continuing our relationship with your dealership in servicing our vehicle.

P. Shen

My husband and I had a clear vision of what we wanted when we arrived at the dealership. The salesperson did not attempt to sway us toward something else; he stuck with exactly what we had in mind and showed us the product we wanted. Requesting a test-drive was super easy and there was no pressure afterwards (we knew we were going to purchase, though). The dealership took care of everything on our behalf and had the paperwork all prepared for the pickup date. No messing about--they are organised, friendly, and respect the customers. It shows.

Amber F

Monica was AMAZING and very helpful! It was my first time financing my own car and she really took the time to make me feel comfortable. Monica answered all my questions without making me feel like there was any pressure. I recommend talking to her if you are looking at getting a new car!

amro mohasseb

We went to Toyota not knowing exactly whether we wanted a small or large car. Allycia Mulcair made that decision easy to make. She gave us the financial numbers for leasing vs. financing a corrolla vs. RAV4. After we made our choice, Allycia sent us to the finance manager: Nicole. Nicole gave us a good idea about what each warranty package contained, and showed us how much our monthly payments would increase by if we opted to choose from the various warrant options. The entire process was very smooth and quick. We received the car a few days later. I am happy to have met Allycia and Nicole. Great people. Always smiling and positive, and they gave us exactly what we wanted!!

Ana Ruiz Pardo

MJ Rizkalla provided excellent service! They were attentive, patient, and explained everything clearly. Not only did they answer all of our questions, but they also took time to show me my car at the service shop so that I could better understand my car’s needs. The service was also provided promptly and within the estimated time we were given when we arrived. I have never left so satisfied from getting my car serviced before.

Shane Gu

I just purchased my new Toyota from Justin Maki. He gave me a great price and all of my options. Justin is a friendly, and very knowledgeable adviosr who made my experience easy and enjoyable. Thank you Justin!

Cynthia Rutledge

I recently went to Toyota Town on Wharncliffe Rd in London Ont and asked for someone to help me with a 2003 Corolla 'Instrument Cluster' problem. I was introduced to Mike Minarsky. He immediately showed interest in helping me solve the problem, gave me advice on how to fix the 38 pin instrument cluster plug, and told me to contact him if I had any further problem. I did contact him and drove in with the car the next day, he walked to the parking lot with me, instructed me on how to remove, tighten pressure on, and re-insert a pin from the 38 pin plug. I spent maybe a total of four minutes with Mike during which he showed personal interest in helping me with my problem, he showed expertise with a complex issue. He was an excellent Service Adviser for Toyota Town. Thank you Mike, the dead instrument cluster issue has not reappeared.

Daniel Fuentes

From the very first meeting, Chad Marques, from Toyota-Town, demonstrated commitment to providing high-quality, friendly, and valuable service. Chad went the extra-mile to make sure my purchase decision was well informed and he also went the extra-mile to discuss the value I was acquiring through my purchase. When comparing his service to other dealerships (including dealerships from other brands/makes and models), I realized that Toyota-Town would provide me with the piece of mind I was looking for after finalizing the purchase. Nicole Levasseur, from the Finance department, also walked me and my partner patiently and carefully through the entire financing process. She also went the extra-mile to make sure we were getting value for our purchase.

Christine Bonatsos

Had my car recently serviced at Toyota Town. Mustafa was my service rep and a delight to work with; he was knowledgeable, informative and explained things to me in way that was easy for me to understand. He was responsive and customer service oriented and it was very much appreciated!

Kathleen Dahl

Great service. Reasonable price and thanks so much for the shuttle service to work! Needed major repairs recently. MJ Rizkalla was my advisor and was very helpful. Excellent service again. Also thanks to the service manager and other staff for their patience and consideration.

Adam Wood

Had the same thing happen to me. Will never be back here for service.... A Google User said: "Pulled in for my first service on my third recent vehicle from this place, only to find that they just can't stop trying to nickle and dime people here. The Toyota Canada website says a service 2 contains: Rotate tires (applicable to same size wheels, front & rear) or alternatively perform seasonal tire change-over. This dealer now claims that they're charging extra for this service. So your free first oil change might not be that "free" after all. Buyer Beware!"

Bianca La Marra

As a younger female student, it’s always a little intimidating walking into a car dealership. After going to 3 different dealerships, Toyota town made the process of leasing my new corolla super easy! I did not feel pressured at all and my product advisor Geordie was up front and explained everything thoroughly throughout the entire process! Highly recommend them!

Salt and Pepper Studios

We have a 2007 Sequoia Limited and it has had some major issues which mostly were a direct result of work from inexperienced mechanics at other places. At Toyota Town, from John, Ed, Robert, and Joe the collective, professional assistance we have received is remarkable to say the least. These are the type of people who value customers, and are looking for best ways to do the work on your vehicle in a reliable way while focusing on quality.I am a type of person who is always looking for a reasonable shop rate and always thought that dealer rates were outrageous. Boy did that way of thinking cost me in the recent months. We will never service our vehicle at any other place but Toyota Town.... In my humble opinion you are the best there is and a pillar of what customer service should be...There are a lot of dealers out there that can learn a thing or two from this collective. Keep up the great job.... Mirash and Donna

Mrs. Alas

My husband and I recently visited Toyota to look at possibly buying a new car. Despite not ending up purchasing a car, our experience was delightful. Pedram Ebrahimi was beyond helpful and informative. His professional yet friendly approach made a generally stressful process very easy on us. Will definitely consider Toyota for our next car purchase. Thank you Pedram for all your help and diligence.

Josh Ellison

My fiancé and myself were in the market for a new car after having to say goodbye to my 2002 hunk of junk. We were delighted to be greeted by Justin upon entering Toyota Town who helped us find a suitable replacement to last another few decades. I let him know we will be planning for kids within the next year or two - so he found us a great SUV which is both equipped with wonderful safety features and also stylish enough to not make me feel like an old dad already! We will be returning when my fiancé's car needs to be replaced for sure!! Thanks Justin :)

Ashley ten Haaf

Toyota Town was by far our best dealship experience! My husband and I started the daunting task of car shopping two months ago and were almost at our wits end by the time we walked into Toyota town. We had been to every dealership in the city and experienced our fair share of pushy, misleading, and generally unhelpful sales representatives. Nadine Sylva at Toyota town was a wealth of information. She was helpful and friendly, and told us exactly what we needed to know with no hidden agenda. Her truthful and sincere approach was exactly what we were looking for. We were still frustrated with our car buying experience and unsure of where we would make our purchase when Toyota Town called us and asked us to come in to speak further about a purchase. Reluctanly, we met with Jason Janusz, who surprisingly was just as friendly and sincere as Nadine. Jason was straighforward and forthright with pricing. He was honest and gave us the impression that he was trying his best to get the absolute best price for us. Within minutes we agreed on a price, without effort. Our negotiation was painless and quick, which was the exact opposite of our experiences at every other dealership. Jason and Nadine, gave us the fun experience car buying is supposed to be. I only wish we had gone to Toyota Town first!

Rhonda R

I was very pleased with the service I received today for repair work on my Rav4. Rob was my service advisor, and was very informative about the work being done and making recommendations. He also ensured that work that could be covered under my extended warranty was taken care of. I was so impressed with Rob and will make a point of dealing with him on future visits. The value of your service is one of the reasons I keep coming back. Since purchasing my vehicle here, my experiences have all been positive and when I'm ready to buy a new vehicle- I will buy here again.

Huda Rabah

I am a long time customer with Toyota. Everytime I come in for servicing or to address my concerns I receive the best customer experience and never have any troubles with the staff here. Firas Sharif is my favourite service advisor! He always ensures that my car is in the best shape and that I'm always leaving happy with everything I need. Great work Toyota!

Paula

I am very happy and completely satisfied with the service I received while purchasing my Corolla. Frank Circelli was extremely professional, very knowledgeable and courteous and his confidence gave me the assurance that I made the right choice in buying my car from ToyotaTown. I'd also like to thank Lee who worked tirelessly to find exactly the car I wanted.

ajinkya apte

I am glad to change my review for toyota town. They have offered me wonderful customer service for my first car I regret being judgemental previously. They have extensive coverages making sure your maintenance cost goes down after you make your purchase. Not been let down by the service team.

natasha

It is my pleasure to submit this review to express how amazing my experience at ToyotaTown was when I purchased my brand new 2016 RAV4 XLE. My special thanks goes to the help, knowledge and level of professionalism I experienced from my product adviser "Tomasz Kisiel". I was impressed with his expertise and thorough knowledge about the car which helped make my choice stress free, I will recommend Toyota Town to all my family and friends and I will specially tell them to go see Tomasz Kisiel, Sincerely Majida Shehab

C C

Great dealership. Clean, new, bright, lots of inventory to choose from. Staff was most helpful, even pulled the car in there cleaning bay to view as it was cold and raining when we went in. Sales rep Nicole entertained our daughter while we looked over the Camry. Didn't feel quick stepped into anything, even extended warranty. Just given details and was up to me. Quick service, friendly, GREAT to deal with. Sponsor's local racing which is great for our community. Proud new Toyota owner now.

Anuj Govil

We recently purchased a 2019 Toyota RAV4 from Toyota town. The overall buying experience was indeed very pleasant. Millad was very patient and helpful during the whole decision making process. He explained all the features of the car across each of the variants, understood our needs and made appropriate recommendations. He went above and beyond by coming to the dealership on his vacation day and arranged a Test drive for us. Janine and Millad also explained in detail about all the financing options available to us and helped us choose the right option. I definitely would recommend Toyota-Town to friends and family. Thanks Millad and everyone at Toyota-Town.

Dennis

After being disgruntled about a dealer installed trailer hitch's wiring that did work from day one, I reached out to John Rossini who helped me book an appointment and get it dealt with. He was very helpful and communicated in a personal way which made me feel like he actually cared and that the problem would be fixed to my satisfaction. John made me feel better about a very upsetting and disruptive failure in the vehicle's tow-hitch wiring. I was disappointed however to learn afterwards that the dealership-installed wiring for the hitch had never been properly connected before delivery or had somehow come loose. Fortunately with John's intervention and Todd Servant's (the Service Advisor) professional communications afterwards about what the problem actually was, I felt less upset and hopeful that the hitch will now work when I go to use it next.

Finn

This dealership is a great place to visit if you are looking for a new vehicle ! It's a friendly and relaxed environment, the sales people are supportive, welcoming and they do not force or push you on your decision. They take time to walk you through the entire process, with a professional manner. I dealt with Kevin, and I cannot sing his praises enough!!!! Honestly, if you do go to Toyota Town, try to ask to speak to Kevin! They guy really looks after his customers, he honestly went above and beyond for us and for the couple of years we have dealt with him, he has always worked hard to get us a honest and good deal! The guy is very transparent and hard working for his customers. He won't mess you around and respects your time. The first time we dealt with Kevin,we were willing to drive two hours to meet with him because of how informative he was. The second time two years later, he made swapping out car the easiest process I have ever experienced!!! Toyota Town really have your back when to get a vehicle from them! I would suggest considering their services for your next vehicle purchase!!!! Oh and the finance guy Andre was an absolute pleasure to meet! Thank you so much Toyota Town

Charles Earl

Been coming to ToyotaTown in London since I was 18 years old...have always appreciated the service and the sales staff. Ken is very attentive to your vehicle needs and Andre is always a pleasure to deal with in the finance department. Already loving the new Corolla!

Brandon

Worked in a timely manner, friendly staff, provided me with a rental car for 2 days. My car was recalled; they seemed to do the proper job tasked to them. 1 star deducted as they unplugged both of my dash-cams/mics. Not sure if this is customary with all camera/mic systems but felt iffy leaving my car in hands of strangers who go out of their way to make their actions unknown.

Batt Mann

I talked to Baz previously on the phone and told him to let me know when a used hatchback with a manual transmission (and in my price range) came in, and in no time at all Baz told me about a Toyota Matrix that they had just arrived. Test drove it on Monday and came back that evening to get financed. Baz (sales) and Andre (financing) were amazing to deal with and they made the whole process super easy. Baz is a very knowledgeable salesman and I never felt pressured to buy, and Andre explained all the different financing options and we picked out the best for me and I didn't even have to wait till the next day to find out I was approved! I picked my new car up on Friday and couldn't be happier! Amazing service and will recommend anyone looking for a car to go talk to Baz!

Ryan Van Leeuwen

I've been a patron of Toyota Town London for several years now and I've always been satisfied with the level of service provided. During a difficult situation several months ago I was impressed how the service advisor Corey Joudry handled my case with sensitivity and class; he was exceptionally helpful and remained in contact with me to work out the issue. In a subsequent visit I dealt with service advisor Brittany Butler to follow up; she was knowledgeable about my situation and kept me appraised of the service as a progressed. Brittany tactfully informed me of additional service needed. Both Brittany and Corey embodied the values of Toyota and Toyota Town London. I leave each service experience feeling valued, heard and with confidence in the service provided.

Gaurav Shinde

I am disappointed. I entered and one service personnel is busy on the computer and on a call and does not even look at me. Two cars drive in after me and they get their cars checked within no time. I am still standing there for 10 mins and no one cares and he is busy on his call. Then he says someone will be with you shortly just stay with the car. 5 mins later its him who is actually serving me and his was the nearest computer station to my car? Care to ask me to sit, wait or say that you will help me out shortly? No he completely ignores no eye contact and doesn't even look at me for 10 mins before I ask him if someone will help me out when his call is done. Still took him 5 more minutes to actually figure out that he has to help me. This flyer says Tire rotation is included. They said its 19.95 more for that. Now I doubt if the dirty filters I got changed were even mine. Not sure why that is the case since there is no asterisk or any special mention at the bottom that you have to pay more for it. Car is running smoothly now, car wash was more like just splashing water. I appreciate the oil service but nothing other than that. They gave me no special reason to buy my next Toyota from here or to bring it here for my next service.

Rob Wharry

Friendly, informative, competent and required work done in a timely manner. It is assume to be correctly done as I trust that the work was done that way.

samer matti

Came in today for an oil change with no appointment. Was able to get one thanks to Firis. It is always a pleasure to deal with Firis. Toyota town always goes above and beyond. Great Toyota genuine parts and guaranteed repairs. With great warranty. Been dealing with Toyota town for 17 years. Thank you very much!

Dan Mckinnon

I purchased my first Toyota ever from Geordie H. of Toyota Town and had a great experience ! No hidden fees , everything was explained in great detail from the car to financing. Geordie is a very knowledgeable young man and an absolute pleasure to do business with, I recommend this dealership.

David John Joseph

Quick service, clear communication of what needs doing to maintain ones vehicle. Service minded, positive experiences only, so far. MJ was our service advisor for our last service.

Danielle D

Mustafa did a great job of making sure my car was safe and ready to go for the winter. I love Toyota Town, they are always on time for your appointment and they always let you know if something needs to be repaired or replaced even when you’re just switching over your tires. I know that I am guaranteed to be driving in a safe vehicle when I leave their shop. Thank you Mustafa for checking in after the appointment to make sure I was satisfied with the work done on my 2008 Highlander Sport!

Dustin Van Dinther

This was my first time buying a new vehicle from a dealership and couldn't be happier with my experience from this dealership! I'm so glad i had bought my vehicle from them and they've done everything in their own power to make sure it remains that way. The minute i walked in i was greeted by Mr. Peet Buys who was very knowledgeable, helpful, and made the process an easy one. I bought a Scion FR-S that day and couldn't be happier. And with buying this car from this dealership has helped me out a lot over the course of owning this car. The servicing they provide is outstanding and easy. They make sure you know whats going on, and that everything is done right. During the course of owning this car any mishaps that have happened, they were right there to help out and make sure i was looked after. I had a couple tires go flat which i was able to get replaced by them under my warranty in a timely manner. I was involved in a car accident which totaled my car, and Toyota fought tooth, nail, and claw to get me the best i could get from the situation, and they delivered! They got me a great deal from a poor situation, and that's how they are with everything, and Peet Buys has been at the forefront of that. He contacts me occasionally to make sure I'm still happy with everything, and if I'm not, he wastes no time in making sure he does his best to correct that. He has helped me with lots of advice and knows what he is talking about. Has made me really feel like Toyota cares about their customers which is great. I would definitely recommend this dealership to anyone looking for a new or used vehicle, and great service while they own it! Also very highly recommend Peet Buys for being so helpful and on top of everything, and making it an easy process to buy a new vehicle, as well as maintain it. Firis Sharif for helping out with all the service on my vehicle and making sure it stays great. Also Adel Al Rayes for helping me with when my car was totaled and was the one who fought so hard for me to get a great deal out of the situation. Thanks guys!

The Punishing

Good service. Jason DeFelice was instrumental in my positive experience with Toyota town.

Yi Ding

I really enjoyed my experience at Toyota Town. Specialist Sylvia Donovan is very knowledgeable and professional, and I am really grateful that she helped me getting my first car, a nice black 2013 Toyota Matrix. The whole process was smooth and it only took me two visits before I became the proud owner of my Matrix. I enjoyed the car very much, and I have named it Trace! Planning to go to the States during the long weekend with Trace 

Terry Cox

Toyota Town has always taken care of any issues my vehicle may have had. This time, my vehicles maintenance that it required, was no different. The way the employees treat me are always professional, and the work is always done in a timely fashion. The Service Advisor - Firis Sharif takes the time to listen to my issues I may have with my vehicle and will work with me so that I get a clear understanding as to what is needed and what can wait for the next service. It's nice to know that it's not all about the dollar!! Thank you Firis and thank you Toyota Town!! Terry Cox

Valerie Richards

I've had nothing but great experiences dealing with these guys! I stopped in yesterday after work to buy the rubber refill for my rear wiper blade, and a cabin filter. They actually replaced them both for free while I waited! I was in and out of there ridiculously fast. I came in just to buy the parts and they put them on for me - AND with no appointment!

Victor Macabagdal

MJ is such a great advisor. Everytime I booked for appointment he makes sure that he explained all the details, like some problem of my car that in need of attention. Thanks MJ.

Sada Norris

Firis Sharif provided excellent and knowledgeable, patient service to me this morning. Not knowing much about cars and tires I had quite a few questions and Firis provided both general information and printed off several quotes for new tires so I could make an informed choice. He also provided an accurate estimate of the service time for my car and ensured he came out and saw me at the end of today's service experience. His personal touch was appreciated.

Easow John Varughese

I recently got a good deal with Toyota certified used vehicle section Mr.Justin Maki helped me well. With his customer oriented approach he presented a good deal which matched my preferences with a affordable range.

James H Wilson

The service at ToyotaTown was excellent. They completed the work in a reasonable amount of time and the final bill was just about as estimated. Plus I always appreciate getting the car washed.

Aaron Thomas

Buying your first car isn't easy, especially being in your early 20s's. You're excited, nervous and even scared. This is the biggest financial commitment that I've ever made and William made that an extremely smooth process for me. Before being introduced to William, I have been from one dealership to another looking for not just the perfect car, but also an employee that wants best for me and my needs. Truthfully, I was going to purchase another vehicle until I spoke to William on the phone. He was full of knowledge and truly seemed to care for my needs. That made it easy for me to book an appointment to view some vehicles. From that point on it was history. He helped me get not only my first car, but the PERFECT car for me and I'm very greatful for the service that he provided me. His positive attitude, empathy, enthusiasm and great personality made it easy for me to make the decision to go with Toyota-Town. Also, Nicole helped me with all of the finances and she made me feel comfortable. It was a lot of information to take in, but she took her time and made sure that I was very understanding of the information that I was receiving. Thank you William and Nicole.

Alex Barclay

Been using Toyotatown since 2006, and the reason I keep going back year after year is, Customer Service. Team Toyotatown make buying a new vehicle, servicing and maintaining your new vehicle a breeze. Customer Service is the best no matter the brand or location within London.

Jennifer McDonald

A great experience! Never any pressure, I didn’t feel rushed or pressured into paying more than I was prepared to. The whole process was a positive one. Baz is wonderful and I highly recommend working with him on the sales side, and Tony on the finance side. I thank both of them, but especially Baz, for making this such a positive experience!

Elizabeth Srebot

A year or so ago (when I was more naive) I went to this location for an oil change and yearly check up (5 year warranty for my Toyota Corolla). I was enrolled at western a month in and alone for the first time, a young girl, naive to “car stuff” but trying to be independent- what a mistake. The dealership inspected my car and made me feel that I was in danger if I drove off the lot with my vehicle because my breaks were shot. They instantly gave me a rental car and pushed me to head out while they fixed the breaks. It was a 900 dollar bill. I called my father after the fact who is a mechanic - first mistake.. I should have called him as soon as I was told my breaks were shot. My father told me he had changed the breaks a month before I moved to London for school (my family lives 3 hours away). Needless to say I was taken advantage of as a young girl who may not know the ins and outs of cars. This has always bothered me so now I feel like I should share my story. Always ask a second opinion and never feel pressured !!

Michael Hammond

Drivers were very nice and it was convenient to get to and from the dealership. Speakers stopped working after a regular maintenance and then when asked about it was told wiring may have come loose and it would cost $250-$350 -- ToyotaTown has been very quick and helpful in trying to resolve the issue.

LoverMay

Thanks to Gwen for making car buying for my husband and myself a great experience. ToyotaTown was the first dealership we visited and we had intended to visit others, however Gwen provided amazing service and a great deal that my husband and I each bought a new car on the spot! Love our new wheels!

Beckie Klo

Monica has been such a pleasure to work with. She made sure I understood all of the details that go into trading in an old vehicle and helped me find exactly what I needed in a replacement. She has made this whole process a breeze and stress free. I would recommend working with Monica for your next new car to anyone!

Podium Pros

Thank you to Ed, Andy and Ricky for their assistance this week. My son and I were driving from Barrie to London to take a long awaited G2 drive test. Warning and error messages came up on our dash screen half way to our destination. Drive test examiners will not allow you to take a road test if there are any "mechanical issues" with your vehicle. We called Toyota Town while en-route and after explaining the situation, Ed cleared a spot in the service lane for us to come in and have the issue diagnosed right away. After Ricky reviewed the issue he was able to clear the error message and we were on our way. Great service, efficient, professional and most of all understanding. It couldn't have been a better outcome. G2 test was passed. Thanks again for making an out of town Toyota customer feel right at home.

Ashton Clarke

I am very pleased with the service of this company. We were able to get all information quickly and efficiently. We received over and above service from Monica Frankovich. She was able to do comparisons of vehicles and fully understood the knowledge of each vehicle. I was very impressed with her personable service and little extras tips that came along with her help. I would highly recommend going into see Monica if you are looking for an honest and very professional opinion when looking for a vehicle. I cannot wait to get into our new Toyota Highlander!

Ted Furanna

We are so happy with the service we received at Toyota Town, especially our dealings with Nicole Levasseur. She is very professional, knowledgeable, friendly and made us feel so at ease. She is a breath of fresh air! We felt so comfortable and she made the whole experience very enjoyable. Thanks so much Nicole!!!!

Paolo Ramos

Great experience at Toyota Town. Shawn Longworth was very helpful and was quick to respond to any questions I had either by phone or email. My 3 hour trip fr Pickering was worth it, great car and great customer service. Would highly recommend doing business with Shawn.

Marco De Melo

I would like to take this opportunity to compliment one of your employees, Justin, for the excellent service he provided me a few weeks ago. Justin helped me to look for a truck that suited me and what I was looking for. He was prompt with his service and knowledgeable with his information. Having such a pleasant experience with Justin, I would continue to do business with your company in the future. Thanks again, Marco De Melo

csaba haboczki

We have been Toyota customers for the last 3 decades. All I can say that we have been very satisfied owners both myself and my wife. Presently we have a Camry and a Corolla and I have to tell you, these cars fulfilled all and above our expectations. Of course behind the seemless performance stands very talented and dedicated engineers, and a fantastic support team from the service department. Its almost like family to us. John Rossini the manager , Jason DeFelice Service Advisor to name just a few, and even the older gentlemen who greets you and "numbers" your car, they are all very dedicated and always redy to help you and explain you in details the reason the service needs to be done. Keep up the good work!

Lino Samuel

Mak gave me the best deal I could find. It was totally worth it to take the car from this location even I reside from Toronto. He was amazing in providing the assistance from start to end explaining about the doubts I had about my car. I would really recommend this place for buying a car. Amazing staff.

vika !

I love coming to Toyota town, i always go on to my friends about how the staff is very friendly and honest, like a close friend. The staff is incredibly helpful to me, dumbing down the process for me to understand, and converse. Helena Vrabec is an amazing staff member and helps me understand quite clear what they are doing to my car. :)

Sommer Bowser

I went to Toyota Town to purchase an affordable and reliable vehicle. My representative was Shawn Longworth. He was pleasant and knowledgeable. Any problems or questions we had with the vehicle were either answered right away or actioned to our satisfaction. I purchased a 2008 Yaris and I love it!!! I have since returned to have a recall fixed and it was easy and no hassle at all. I would recommend Toyota to friends and family and have!

William Fraser

If i could give six stars i would! Purchasing my Scion iM was an easy and comfortable experience. the customers service was incredible and Justin really covered all the bases, making this an easy purchase. In the future i will always recommend this dealership to friends and family!

D L

Peter was very friendly and helped me understand what I needed to do in terms of brake repair and broke down the reasons why into simple terms I could understand. Definitely didn’t expect to spend much beyond what the oil change was going to cost me that day but I left feeling confident about my new brakes and the safety they provide me.

kulpreet singh

I m writing this review after a while, but the staff here deserve to get a review. I went for oil change & brake fluid replacement. Amanda Krug she is very friendly, and always wears a smile greeting customers. I met her twice and would like to go to her every time, my service was carried by Mike Jansen(Tech) and as an engineer I would say how he was servicing my car which I could see from the window was truly professional and impressive. Thank you

John Wilson

I always feel like they really care about my vehicle, but even more important is how they look after me as a client. I have always had great experiences there from the moment I first came in to kick the tires on my search for a new vehicle. Always a pleasure to come back.

Bridget Gervais

I showed up for my appointment on a Monday morning which was very busy. Once I pulled into the shop, I met my Service Advisor Firis Sharif who was very attentive to my questions regarding the chip in my windshield and some general questions about my oil change. Firis was proactive in ensuring I wouldn't be charged for my stone chip and quick to call to let me know that my vehicles work was completed. I had a great experience with Firis and would recommend him for any of your vehicles needs.

Altin B

Great service. Allycia Mulcair was very helpful on the process of buying the car. She made it so easy for me and was very sincere and helpful at making the right choice. I did not feel pressured at all on my decisions. I will recommend Allycia to every one that want to buy a car at Toyota Town. I feel that Toyota Town will be my first dealer choice when I need another car, and of course I will go to see Allycia again.

davidson pre

Had a very bad experience trying to book my SUV for service. Tried to call them on Friday from 4:20 for about 8 times and no one picks the call. Submitted my reques 3 times online for certain date thinking someone will get back as the website says and then I recieve an email for appointmnet on 5 November on Thurday. Nov 5 falls on FRiday. This is a drop off appointmnet and it take s a whole day. It is just a basic service. I work 5 days a week and will anyone like asking permision from work for servicing your car? I have to ask twice. One for drop off and other for pick up. Will it look good if employees (Toyota) to ask permission twice in a day just for a car service? If i have to wait for my car it is going to be 16 November. I'd rather take my car for servicing to other Toyota dealers rather than paying for my Cab and Losing my pay for couple of hours for the day. This is a very bad experience Ive had in 4 Years with Toyota. Doesnt look good and not happy about it.

Ki X1911 (KIX1911)

I was looking for a Tacoma and after looking at the reviews, I decided to pay Toyota Town a visit. I must say, I've very glad I did! I dealt with the sales associate Brian and also spoke with Brian the sale manger. I can't express how great both these individuals are! The Tacoma was going to take a few months to be made at the factory and Brian would call me every week to give me updates.... absolutely solid service! We purchased our Rav4 last year from another GTA Toyota dealership and it was a night and day difference from Toyota Town. Toyota Town is worth the drive from the GTA! Brad

Wu Charlie

Helena was very helpful and professional. Try to make my RAV4 get best services and conditions. And did her best to figure out my next appointment. She's super patient and zealous. Much appreciated.

Adam Abel

Connor Sullivan was very informative, able to answer questions most sales reps would have to look up the answers to off the top of his head. He clearly is very passionate and knowledgeable about the vehicles he sells and help me find the perfect fit. Since the purchase he has even reached out to me just to follow up and make sure I'm enjoying my new ride. If you are looking for vehicle seeing Connor is a must!

Dylan Huculak (Drimis)

Went to take a pre-owned Rav4 for a test drive. We became very interested, so took about an hour trying it out. On our way back to the dealer, he called, and became pretty rude with my wife over the phone, asking where we were and whether everything was all right, in quite an accusatory way. I did not realize how rude he was until my wife elaborated later, so once we got back to the dealer, I expressed that I was pleasantly surprised by the car, and showed interest. He acted like I wasn't worth his time anymore, essentially cut me off by saying "so this isn't the car you're interested in, right?". I explained that I was indeed interested but had to go test drive a different car at a different dealer for comparison. His response was "well, if this car is still here when you can back, you can buy it", as he walked away. I went from feeling fairly sure that ToyotaTown was where I was going to buy my car, to never wanting to return. I went and bought a CR-V from the Honda dealer down the street within hours.

Chuck Reid

Shawn Longworth facilitated this sale but the car really sold itself. I got the first chance at a newly traded RAV4 with extremely low kilometres and very gently treated. Given the youthful nature of this vehicle, it only made sense to follow-up the purchase with rustproofing, undercoating and an extended warranty; I can see 10 years in this car, easy! The sales process was very straight-forward and Shawn answers all of the questions I asked. Together we worked out the purchase details. I feel very confident in this purchase and with my return to Toyotatown, in London.

Paul

The personal attention that Peter Engelmanas provided when I brought my car in with tire sensor activated was excellent. 15 minuites later I was told that I had acquired a nail in my front tire and that the tire could be repaired. An hour later I was able to drive away with the problem corrected and my car washed.

Adam Winkler

Toyota Town is hands down the best car dealership I have ever been to. Not only are you buying Toyota which is a top, safe car brand but you are dealing with a great group of people! I had the pleasure of dealing with Tim Smuck and he was fantastic! Worked hard for me to get the best deal and even came in on his day off twice to make sure I was happy! This is my 6th Toyota and will be back to get another one from Toyota town and I suggest everyone does too for you next car! Ask for Tim he will take car of you!!

Richard Plantt

We've worked with Gwen Jones on a couple of our Toyota Town vehicles and she has been great! Always friendly, understanding and able to listen to what we had to say. She answered all of our questions, and made sure that we had all the important information we needed. Always wonderful service at Toyota Town! I'll certainly be recommending her and Toyota Town staff to all my friends and family.

Trish Kirkpatrick

Great experience buying our van with Justin Maki. He went above to answer all our questions and ensure that we were happy with our choice. He was not pushy at all and was very knowledgeable of Toyota. Toyota Town is an amazing dealership. Very friendly, clean and honest. Highly recommend going to them over others in the area.

Jonathan T

I have been giving my car for servicing from past 4 years now, and I bought my car from Toyota Town in 2015. Buying experience was great and getting my car servicing experience is extremely beyond 5 star rating. I feel they all really work as a team to achieve there goal to give the best to its customers and potential clients ????

Rebecca McLean

I highly recommend Shawn Longworth if you are looking to buy a new vehicle. He was very personable, knowledgeable, and attentive with all aspects of various Toyota vehicles when I was deciding which would suit my family best. From the 1st test drive to signing the papers for my new car, he made the process smooth and hassle-free. I love my new Toyota and highly value Shawn's high standard of customer service. I was also impressed with Andre de Coning's professionalism and attention to detail in the Finance Department. All thumbs up for a terrific buying experience at Toyotatown.

Aditya Bhojani

Had a very bad experience. Had gone there to inquire about a camry, they said to wait for 10 minutes and a salesperson would be there with me. Than after 5 minutes another person came without appointment and they were taken care by salesperson. And after 15 minutes of wait, I was told that there were no salesperson available to handle my query today as it would be closing after 90 minutes. Why would they make me wait and also take another customer who came after me. They had called me after to book a appointment than i said the whole issue to them. They said “It happens as it was busy”. I again tried to tell them how unhappy i was they said that they already know and i am repeating. Totally upset about this. Extremely bad customer service and

John Oliver

found the Service Dept. very professional and helpful. The car rental with Enterprise was completed quickly and without delay. The completion of the service and the assistance for me to pick up my car after hours was first class. I am very happy with all my continuing dealings with Toyotatown and would recommend Toyota, Toyotatown and Enterprise Car Rental to anyone! Thank you.

Gnosis Gnome

I would love to thank Mustafa and the staff of ToyotaTown in London. Mustafa has made my service experience enjoyable where servicing your vehicle can sometimes feel like a hassle. Thank you Mustafa! P.S. my Toyota Highlander is awesome!

Chris Culver

This is for my #2 Toyota SUV a Rav4. Very welcoming and knowledgeable staff for a first time service visit. Work was performed very well but for one persistent power steering issue that was later resolved more than fairly. These service guys are the best!

Taylor Allen

Great experience at Toyota Town--Gwen Jones was awesome and took great care of us, answering all our questions and helping us pick out the perfect car for our needs, a 2015 Corolla LE! 100% will recommend to our friends and family.

Mowgli Man

I had a new set of Michelin LTX Tires installed, balanced and alignment corrected. My advisor, Peter was very prompt, courteous and professional. He came to see me when the work was completed and let me know the technician was road testing my Tundra. I recommend having work done on your Toyota at ToyotaTown.

Scott Rushton

Jackie Vera was prompt and polite from the get go when I originally inquired about builds and prices. She was more than willing to work with me to find what was best for me personally, and never once tried to pressure me into anything I didn't want. This was my first time buying a new car and Toyota Town made it as easy as they could. Their staff is great and I would recommend anyone that's looking for a car to go to them. Purchased: 2014 Corolla LE

Sajjad Ali

Purchased a used Hyundai from Millad at TT. The transaction was completed over the phone as I don't live in London. He was very courteous and responsive. We traded in our used car and he took care of all the financing and lean paperwork. The vehicle was as described. The service department left a little to be desired since I had to go back to have my brakes inspected. This was the third vehicle purchased from this dealership in 15 years.

Amanda Doupe

I just bought a Rav4 from Sylvia Donovan and my husband and I were very impressed. She is one of the most personable salespeople I have ever dealt with. She had a lot of knowledge about the car and was more than happy to get us a test drive and hear what we thought about the car and what we wanted. I would definitely recommend Toyota Town and, specifically, Sylvia to anyone in the market for a new or used vehicle.

Lucas Narciso

As new to Canada, it was hard to have all my questions answered regarding car purchase. Luck for me, as soon as I stepped inside Toyota Town, they helped me in the most friendly way I have ever seen. As I was leaving, I had a good idea about everything I would need, as well as details about my possible lease. Even with all the technology and easy access we have in our lives today, it is hard to find people willing to reply your emails. Fortunately, it was not the case at Toyota Town, as I had a quick reply to my email, which included different lease options, and I could think about the best option before hushing into the first one. For sure my experience was amazing, and I am really satisfied with the purchase. Thank you!

Smooth Operator

I told Tara Sheperd I’d be driving almost 3 hours one way just to see & possibly buy this “2015 Corolla le eco upgrade “so please ensure the car is available,she confirmed it was available & if it was to be sold in the morning they’d call me to save me the drive because the appointment was for noon...Well what do ya know? I get there & the car magically sold in the morning,wasted 6 hours of my day for a car that wasn’t available & for some reason I think they knew the car wasn’t available. I only gave 2 stars because the salesman was a decent individual.Even if they called me halfway through my drive I’d have appreciated that but now all I’m going to get is the sorry.You don’t do people stuff like that (bait & switch),you guys knew that car wasn’t available when I first called but still didn’t mind me coming on down to see if I might be interested in something else...Lesson learnt I guess.

Lindsay Murdoch

We were traveling from out of town when my car started acting strange. We were able to go directly to the dealership, they immediately took the car for a test drive and diagnosed the problem quickly. They let us know the car was safe to drive but the repair would need to be made later. We appreciate the speediness and honesty of Firis and his coworkers. And they are a dog friendly dealership ????

Lisa Gibson

My fiancé and I had a wonderful experience at Toyota Town -- The staff are so friendly and kind! Justin Maki is an excellent sales rep... Very professional and very helpful. Justin went above and beyond to meet our needs; He helped us find a car that suits us just perfectly! Would highly recommend him!

Manoj Kamireddy

I was looking for a toyota c-hr for my friend and really did not like the way the sales person looked at us. He was in the opinion that we came for fooling around with the cars asking for test drive which really made us feel insulted. I just walked out immediately without even having a test drive nor interested in getting a car from them. Go with the other dealers and would not recommend this to anyone.

Elisha Boyles

I always have a wonderful experience atToyota Town. Like myself they want the best for the safety of your vehicle they make suggestions and offer them at a reasonable prices. Thanks for all your help! I love my Toyota!

Electone_Guy

Decent dealer. Some of their female service advisors are morons and really have no business "advising" you on what you need done to your car. This is part of a huge dealer network owned by a very rich middle-eastern businessman. The facility is huge, spotless and extremely well laid out. They will actually "deal" on price, although don't expect miracles. The business office will try to screw you out of more money for crap that you don't need like rust proofing, fabric protection, etc, etc, etc. Say NO to all these unnecessary options as this is where the dealership makes all its profit. Also, when in for service, read your manual and see what your vehicle needs at the specified mileage - not what the dealer recommends. The service "advisors" will usually try to up-sell all sorts of service that is not in the manual. If Toyota is not specifying it, then don't do it. Other than that, you should have a decent experience with Toyotatown.

Andrew Zippel

Great service when purchasing our vehicle. Thats the only reason I am giving 2 stars. Vehicle is top notch and expected Toyota quality. The problem is the Service department. Booked an oil change for 9:30AM on a Saturday morning. Pulled in at 9:25AM and didn't have someone talk to me until 9:50AM. Once I was finally talked to it took another hour for my oil change to get finished. When I was expecting to be out after 30 minutes it actually took almost an hour and a half. My wife went back 2 weeks later to have a piece of trim that fell off installed back on under warranty. She waited another hour and a half and the service department was disrespectful. The experience is a lot different when buying a vehicle versus getting your newly purchased vehicle serviced, which is unfortunate.

JMH Steel Guitar

I recently bought a 2017 Toyota Tacoma through Suzanne at Toyota Town London. My appointment was set up without any hiccups, and they were very accommodating with my schedule. The car was very clean for my test drive, and Suzanne showed me the truck features in a very thorough way. I purchased the vehicle that same day, and she made the entire process hassle free - I did not feel any pressure or obligation, which was very nice. Janine in finance went through all the details of the sale and warranties smoothly and was very patient. Because I live in Toronto, I took the train in to pick up my truck. Suzanne even offered me a ride from the station. The truck was immaculate on arrival, and Suzanne made sure everything was up to snuff inside and out, and that I was totally satisfied. Thank you everyone, especially Suzanne at Toyota Town :)

Michael Knauer

We had a great experience at ToyotaTown in London, ON working with Gwen Jones. We came in not knowing which vehicle we wanted and a few requirements. Gwen spent a lot of time with us test driving vehicles and helping us narrow down our choices. Thanks Gwen for all your hard work

Mike Hanson

Kevin Swan was helpful and informative through the purchasing experience. He made a concerted effort to understand my needs, was a wealth of information during the test drive, worked with me to get an appropriate trade-in value for my old vehicle, simplified the purchasing paperwork, and was there to efficiently manage the swap of old and new. Heartily recommended!

Chris Czombos

Brian Komar and his team were amazing from the start! He was recommended to me by friends and didn’t disappoint! He is the new car manager but helped us out with buying a pre-owned RAV4 without hesitation! He spent his time working with us to get the right vehicle matched up with us and went through our deal with great communication! We are so pleased we went to Toyotatown!! Thanks for everything!! We would recommend them to anyone looking!

Jane McPherson

The service department was able to fit in my 2007 Tacoma for repairs immediately. Communication was maintained during the repair so we knew what to expect and the costs involved. It was ready when promised. Thank you MJ for all your help and to your team for an excellent job!

John Hush

Jason was very friendly, welcoming and honest. He works in the service department. He explained that Toyota only recommends services that are required based on need, not mileage. For example, he had the cabin filter replaced because it was dirty.

Sharon Howson-Jan

I was very satisfied with the initial reception received at Toyota. Peter was helpful and made a recommendation that was appreciated. The shuttle service was somewhat disorganized and resulted in the driver arriving for pick-up when I was not at home. The issue appeared to be a lack of communication between drivers. All worked out in the end. The Silver detailing service was excellent.

Vedran Vujcic

Brian Williams was very informative and helpful during my purchase of the Rav4. Brain did his utmost to ensure I understood all the features of the vehicle. When it came to do the actual paperwork, he helped me completely understand every fee and the whole process. I would recommend anyone to Brian. Thanks again, Brian.

IVANA BROZ

My son Johnny Broz ,work for Toyota Town , it was he's biggest dream , work for this company, he was huge fan of Toyota cars. He build he's own beutiful beast, Toyota 4wheal drive Altrack,he builds this car for memory of he's dear friend Sergio the Betencourft ,who also work for Toyota town at London Ontario and ,who died in accident 7years ago . My son also died in car accident 18 January 2015.. It is most difficult visit Toyota becouse those two ,people who I dearly loved,one as son and another as friend of my son .. Tears roll down to my face when I walk in , to by some part,for my car ... I am waking around Surgio's bench , place fool of memories smiles and roaring cars ... Toyota put that bench there and I am so thanksulle they did , becouse memories coming out right away , Smiles ,hands up , to tell me hi , people stay beside my car and read my stickers ,give Johnny's name respect, meant to me a world ,,, I never had a chance to say thank you ,for everything what Toyota Town at London did for my son,me and oure friends, how many marks you left on oure life and cars olso ...I wish to have more choices in my Czech ,English broken speaking language , then word thank you .... I wish to go and hug every one of you tell ,you left huge impact on life of my son and me ... Olways kindness ,smile ,humor , and huge help ,, Thank you for bunch of white roses what Toyota Town send when I last my most important life, best friend , and son ... Thank you so much for absolutely fantastic memory's, what I will olways treasured... Thank you so so much ..For all It is not a better feeling ,then be with people who meant for as life ... Thank you one more again Sincerely Ivana Broz

Sonja Marzo

My first service experience at ToyotaTown was quite good. Mustafa took great care of me and was very personable. Will definitely return and would definitely recommend.

Stephanie Vandendriessche

Came for maintenance multiple times over the years for my Toyota and always had great service up until yesterday. Took my car in for what I thought was a recall (it wasn't from what I was told) but they didn't do anything other than turned my car on and said nope not that (airbag light on dashboard Cleary visible when I drive it meaning something is wrong) but wasn't on yesterday when they looked? I go after work to pick it up and no one can find my keys so I leave to come back today before work which again no one can find my keys. I finally get the keys turn it on and there's the airbag light clearly visible and not going away but had to rush to work as now I was going to be late. The people I dealt with yesterday over the phone and today were very nice but only a sorry? I had to pay for rides to and from the dealership both days and all I get is a sorry? And now I have to go elsewhere to find what is actually wrong with my car. I have always been happy with the service but not after that. I won't be going back. I'll find another dealership if I need anything Toyota specific

Harry Gorman

Good customer service. Justin Maki was very helpful in finding the right vehicle for us and our needs. He didn’t put any pressure in us, and worked hard to fulfill our needs. Would recommend justin to anyone considering buying s car from Toyota town in London Ontario!

Travis Parker

We’ve had nothing but great experiences at Toyota Town (have purchased 2 vehicles from them). We recently had both of our vehicles detailed and could not be happier with the results. Amanda Krug was a pleasure to deal with! Thank you!

Harvey Stein

My wife and I purchased a 2020 Rav4 totally via Email from Brian Komar who I believe is the New Car Manager. Everything went well and now we are looking at a 2021 Highlander and will only deal with Brian. Good dealership and good service. Highly recommended.

Robert Baker

M.J helped us complete the appointment for warranty quickly and on time . Which is what we expect from Toyotatown service dept. j/rbaker

MegaPhilosopherking

I've always had excellent service at ToyotaTown and been well-treated by all the staff. My appointments have always been on time and any service I've needed has always been performed correctly the first time. I wouldn't hesitate to take my 2008 Yaris back to ToyotaTown for any future servicing or to recommend ToyotaTown to anyone else needing automotive servicing.

Mike DeGasperis

The team at Toyota Town was extremely accommodating. I felt valued as a customer thanks to Justin Maki. He did a great job of making sure my needs were the priority, not the sale. I would highly recommend this dealership due to their integrity and honesty in the negotiation process.

Gerard Roy

I had my vehicle serviced at ToyotaTown (and it's not even a Toyota) for regular maintenance and summer tires. Have been for over 10 years. Rob, the Service Advisor was excellent as so is the entire staff. I love that they have a few workstations with WIFI so you can work while waiting. They always make sure I am comfortable and have what I need. I bought my last two vehicles at Toyota mainly for the service, and I'm in the process of buying a third. Very much appreciate their transparency through the buying process. Thanks again for the great service...

Shawn Buth

A Outstanding customer experience! Everyone at Toyota Town has exceeded my expectations considering my method of purchase. I was able to get the car of my dreams in timely fashion . A big thanks to Tomasz Kisiel for meeting ALL my needs, given it was a time sensitive deal, and also answering all my questions about my new Tacoma and a big thanks to Brain Komar for going out of his way to help me out with extraordinary issues.

Chris H

Had an excellent experience at Toyota Town. Met with Justin Maki for a test drive. He was very friendly and we had a good feeling about him. Will be back there to get our next car!

Gary Westover

I was pleased with Brittany, the customer service rep I dealt with as I felt she listened to and heard my concerns and considered my circumstances, i.e., what I thought my car needed, while also clearing informing me of the recommendations by the service technicians. She consulted me and apprised me of everything that would be done to my car. I never got the feeling she was 'pushing' me to buy something for my 11 1/2 year old car that it didn't need or that I didn't want. In other words, I trusted her (and Toyota), which made it a little easier when the time came to pay my $700 bill. And for this reason, I will continue to give Toyota Town my business. --GW

Joseph Edward

I have just bought a Toyota Camry 2016. The sales person Millard was so helpful and responsive. He went out of his way to accommodate my schedule. He was so patience and helpful.

Joan Slater

Amanda Krug at ToyotaTown is the most helpful, knowledgeable service advisor that I could hope for. I cannot speak highly enough about her, as car care is no longer a big worry for me. She takes the time to carefully assess my needs and explains exactly what should and can be done. Her calm manner and sensitivity are really appreciated. With my 2009 and 2018 Corolla she has guided me through snow tire purchases and regular servicing and repairs. My granddaughter travels from Toronto for the personal and efficient care and guidance offered by Amanda Krugg. I feel confident knowing that Amanda is there to support me with all my car related issues.Joan Slater

Spam Filter

Jason took care of my Rav and also Dodge Ram. What impressed me the most was the through inspection of the truck. The Dodge dealership is terrible and would rather sell you a new vehicle than take care of it. The issues with the truck will eventually turn it into a death trap. However all issues are identified and will be dealt with at the Toyota dealership in the immediate future. Jason and his team are “killer” as in *****AWESOME***** Rob (Jason knows who I am). P.S. Keep up the 5***** service.

RUSI PAVRI

Toyota Town is reasonable priced shop, that pays attention to details. The service advisor Feris, is courteous, knowledgeable and friendly. I have enjoyed dealing with him for last few years. We have 3 Toyotas n I always bring our cars to this dealership, as trust and reliability is important part of service for me.

Bonnie Neaves

We have had two unusual problems develop with our 2016 RAV4. The service folks at Toyota Town, Wharncliffe Rd. South in London have been quick to get us in and serviced, and the ride to work and back also much appreciated. It is also very nice to be able to get a quick lunch or breakfast while waiting.

sharon jackson

I had the pleasure of working with Sylvia Donovan. She took care of every little detail and since I live out of town, we had some logistics to work out. All in all, I would recommend Sylvia to my friends, knowing that they will receive great service. Thank you again, Sylvia.

Ryan Fritze

I always have a great experience with ToyotaTown. Had to bring the car in for a software upgrade, and they explained everything very clearly (which is necessary for someone like me who knows so little about cars). They were also straight-forward with any other maintenance that should be done but they were accommodating to my budget as well. Used the shuttle service to go to and from the office that day while the car was being dealt with. Rich was my driver, and he was a pleasure to spend time with. He's a natural conversationalist, which I think is a necessity for his job. He was also very amenable to my schedule, as my work day became unexpectedly hectic and I had to work around when I could be picked up. If you require the shuttle service from ToyotaTown, you'll be fortunate to get Rich as your driver.

Denise Ritchie

My appointment during covid lockdown was smooth and effortless. I was impressed with the distancing and masking precautions taken. My advisor MJ kindly called me when my car was ready far earlier than the scheduled pick-up time.

Dale Waller

I just leased a 2019 Corolla from Gwen Jones at Toyotatown. This is my 3rd time leasing from Gwen, and I couldn’t be happier! She makes the process a pleasant experience and worked very hard to make sure I got the best deal possible. Thank you so much Gwen!

Elizabeth Sholtanuk

Warm and friendly service and appointment completed in a timely fashion.

Dean Keba

Excellent service. MJ is very friendly and very professional. Highly recommended.

David Wilmink

Dealing with Ken was amazing. No pressure, he did an excellent job of showing me the differences between buying a used or new RAV 4. When it came time to pickup the SUV, he went through all of the features, and answered any questions I had.

Bert Vermeulen

Hi, Good place for servicing your car. Nice people and recommended. But sometimes the price for something can be a bit higher than expected. My wife asked to replaced a wiper insert ( small wiper) and was charged around $23.00 plus tax... Just for a little piece of rubber ? But maybe she should have asked....what will it cost me.... Car was quickly serviced... and free car wash :)

Mohamad Naeem

I recently purchased a used 2014 Honda CR-V from this dealership. The sales person Frank was very helpful and understanding of my needs. He answered my questions patiently and was very supportive. The car feels great and I am sure it will be a great car for many years to come.

Angelo Suffoletta

Thanks Sylvia and Nicole. It was a pleasure dealing with both of you. Very professional. Helpful, on time and no pressure. made me feel comfortable. My wife and I have always been treated well by you and the dealership. Great service. A special thanks to Dan Ducharme for his expedient and helpful service in providing the vehicles for the test drive and my new vehicle. Angelo

Bob Pratten

Toyota Town on Wharncliffe is a great dealership and we're so glad we found them. We were thinking back on the service we had prior to changing to a Toyota. We had purchased 2 new vans and a car as one deal from a nearby dealership and we were treated like dirt. Things like we were called in for recalls and told they had given the parts away- book another appointment and take more time off work became the norm. And it never got better. At Toyota their interest is in seeing that we get good service, quality parts, and that if we need something, we are given choices but advised what is appropriate for our needs and lifestyle. KUDOS to every staff member. They actually care about us. Would we go back to Toyota? In a heartbeat. Would I recommend them? Definitely.

Lauren Hennaert

I had a great experience purchasing a new vehicle at Toyota Town. Justin Maki was very helpful and knowledgeable and made the process very easy. I was also very happy with Andre De Coning. He went through all the warranty and financing options with me. He was very informative but never pushy. Both Andre and Justin got everything ready in time for me to pick up my new car before the weekend which was much appreciated. Overall it was a great experience!

Diane Farrell

The Service Advisor today, Amanda, did a fantastic job of advising me on the service required at this visit and also she saved me money by alerting me to the 'Advantage Club' membership savings I could get. She quickly and efficiently signed me up for this membership. I have dealt with Amanda before and am totally convinced that Toyota Town has the best qualified personnel in the service department.

Subin K

Though I did not purchase my vehicle yet, I want to specially mention about sales rep Brian Komar and ToyotaTown team and how Brian answered each of my query at the time and provided me all the information. I really appreciate his communication skills and professional attitude. Good work Brian and ToyotaTown. Will definitely want to stop again and recommend to my colleagues and network.

District 6

Since moving to St. Thomas 10 years ago we have leased three Toyota's from Toyota Town. For each lease transaction our salesman and adviser has been Kevin Swan.He has always been very helpful, professional, knowledgeable and treated us with respect.With each Toyota we leased we upgraded; staring with a 2007 Yaris, then a 2010 Corolla CE and most recently with a 2015 Corolla LE. We love all the changes Toyota has made, back up camera, dash board convenience and door handles & hands free bluetooth.We have had all our service performed at Toyota Town and everyone has been most helpful and our service has been excellent. During these visits Kevin always has a smile or a few friendly words for us.Our newest Corolla has an upgrade package with a sunroof and heated seats which are awesome. Kevin is the most pleasant, knowledgeable and attentive salesman we have ever encountered and we highly recommend Kevin Swan & the Toyota Town dealership.

julesofthesticks

Justin Maki knew what I needed and put the right set of keys in my hand. His thorough explanation of technicalities and specs, as well as financing arrangements and services covered every possible angle and outcome down to the last nut and bolt. As I stepped into my new vehicle I felt I had been diligently guided through each step of the buying process. Thank you Toyota Town!

Sonya Chiasson

Had the pleasure of dealing with Shawn Longworth at London Toyota Town....purchased a 2015 Venza and I'm thrilled with the service I received. Shawn was very friendly, knowledgeable and took the time to answer all my questions. Buying a vehicle is a big investment, Shawn made the entire process easy and very comfortable. I will definitely recommend Shawn and Toyota Town to all family and friends!

Fiona Mills

This was the first time going to the Toyota in London as I had moved since the last time I had service. Everyone was friendly and courteous and explained everything to me when they were done. I was very satisfied with the service.

Mike A

Even though we did not actually make a purchase Nick was very helpful and attentive. I was really shocked at his honesty and the level of detail he provided. I felt that Nick would sooner put us in the right vehicle for us, than simply make a sale. I am generally a skeptical person especially with in a situation such as a vehicle purchase. I trusted what Nick was saying and when I left, I felt educated on the vehicle we were looking at and the process for determining all of the numbers. We came in to look at a 2015 Demo because of year end savings. We have decided on buying a new 2016 instead. I have been a satisfied Toyota driver since 1993, I live about 2 hours from London and I have dealt with the same sales associate for that entire time. If it was not for that existing relationship, I would be purchasing my next vehicle from Nick. I will be recommending Nick Sinko to potential vehicle buyers in the future. Once again, Thanks Nick for all your help. Mike and Christy

Krysta Levac

Sylvia Donovan (sales rep) is a pleasure to work with at ToyotaTown. I have purchased or leased five vehicles from her over the years and she is always friendly and professional. I picked up my latest vehicle at the beginning of the CoVid-19 crisis and Sylvia was organized and efficient and made sure the process went very smoothly during a stressful time.

Valerie McNichol

I recently purchased a new, Toyota Corolla 2019 SE at Toyota town London. Ash Syed was my sales rep and did a wonderful job of explaining all of my options. He also got me the best deal possible and was always available to meet or take my calls and answer any questions I had. Thank you Ash for all of your hard work!! Nicole was also awesome at working with me to find the best financing that worked the best for me. She made sure I had all the information to make an informed decision and was a pleasure to work with. Thank you both! I would definitely recommend Toyota town to anyone looking for a new or used car.

Susan Simpson

I was in last Wednesday for a recall. Todd Servant was my Service Advisor and as always he is professional, courteous and provided information on the recall and what they would be doing. He said it would take an hour or so, I was fine with that. Surprise, surprise, the car was ready in 45 minutes with a clean bill of health. Thank you Todd. Overall, it is people like Todd why I do business with Toyota Town!!!

Maureen Wilson

My experience with purchasing at Toyota Town was amazing! Tomasz Kisiel was very knowledgable of the vehicle I chose interest in. He was very thorough in demonstrating the features and benefits of the vehicle. He answered many questions that I had very promptly! It was a no pressure decision. Nicole was also very friendly and helpful as well! I've never owned a Toyota before and know that I've made a great choice! I am also very happy with the trade in value of my car, it was very fair in comparison to other dealerships! Thank you for a great experience! I love my 2017 RAV4!!!

Camilla Valley Farm

We had a very good experience purchasing a Tundra pickup from Toyota Town. Gwen Jones and the rest of the staff that we dealt with were very professional throughout the whole process! We would not hesitate to buy another vehicle there.

Jeff McCready

Didn't feel pressured to buy and the staff was very friendly and very professional! I'd like to give a shout-out to Baz for his patience and Janine for financial wizardry!

EDWARD KANNO

It is a customer's privilege to deal with professionally qualified personnel. Courteous and not intimidating! Listened courteously to customer from the get go re services to be rendered. Hopefully the same is true for when dealing with the female sector. I know for a fact that other dealers take advantage of females who are less informed re mechanics of.their car. Keep up the respectful work! I give you 5 stars for your work and approach to getting the necessary work complete. Thank you a very. Satisfied Customer

Colleen Scott

I popped into Toyota Town after getting a boost. I did not have an appointment but they got my vehicle in and did some tests immediately. Luckily it was just my battery, which was covered under warranty. I have never had a bad experience, my Service Expert was extremely polite and the service was completed within the hour.

James Tomen

Five star rating is for Brittany... the courteous professional service advisor. I'd give the actual service a 3ish. Reason being... some repairs were done well (I checked). With other repairs, my vehicle had to be returned for the service department to take another crack at getting it right, and to their credit they did. (For some reason I'm really impressed when something is fixed right the first time.) There was another return because the repair done made it worse. The explanation was, just drive it and if it doesn't correct itself bring it back. Being a wee bit disappointed I searched YouTube for any possible help. Found a couple instruction videos that showed me how to fix it myself. Fingers crossed, so far so good and could have saved myself $90. The summary. Service advisor department... excellent. Service department could use a little tuning up. I understand ToyotaTown is a big busy dealership. Things can get overlooked like when they remove the drivers floor mat as a safety precaution when test driving after repairs are done. But when I pick up my vehicle, I really don't want to find said floor mat laying on my leather seat. Just saying. Will I go back? ...probably.

tajammal ahmad

Justin Maki did a great job helping me find the best car for me. After a few days of guidance and negotiation, we came to an agreement on a 2020 Corolla for a great price! I highly recommend Justin if you are looking for a Toyota vehicle! He's helpful and knows his stuff!

A A

VERY BAD EXPERIENCE. I went there to purchase a Camry, the receptionist was so polite and helpful but unfortunately when she transfered me to the sales executive was unprofessional at all, when he asked the way i will buy the car, I answered by finance, he went to the BM before even explain to me about the car and said with your current situation you will not able to finance while I have another solution so I asked him to see the car and test drive it but unfortunately he said " I dont want you to get excited then you can't buy it). Mr. Sales: 1st of all you didn't give me your business card. 2nd I can buy the car under my bro name or cash. 3rd Even you thought I can't buy it now still may be I can buy in the next 2 month. The whole experience was bad and I dont recommend the dealership

Marlo Stanfield

Poor car sales people, outstanding magicians. Make hidden fees disappear and re-appear in a different form. Nice looking dealership glad the hidden fees are going somewhere useful. Small town Toyota dealers are a better place to go.

Dragan Radakovic

My wife and I recently visited Toyota Town after suddenly writing off our only vehicle. We were lucky enough to deal with Justin Maki: he was very knowledgeable and friendly and patient in answering all of our questions. At the time of our visit we had just started looking for car and considered shopping around at some other dealerships, but there was really no need for that after Justin found us the perfect vehicle for our needs. We felt confident with Justin that the Corolla was the car for us and promptly bought it. We highly recommend Justin and Toyota Town to everybody.

Diane Gale

From check in to the final payment the Toyota Town team treated me very well. I live on the east side of London. The only reason I drive 25 minutes to get my truck serviced is because the Toyota Town crew have always gone over-and-above to make sure my truck and I are happy. The techs knew how to fix my truck and when they forgot to have it washed, the service desk quickly washed it before I left. The sales team was also polite while I waited in a 2020 Tacoma for the wash to be completed. Thanks everyone!! Andrew Gale

John Bialek

I was not happy with my experience gesterday. Usually, everything has been very good. First, I was told it would be 1 to 1 and a half hours. It ended up being almost 3. I understand the back up sometimes when it gets busy. Secondly, when I went to pay for the work done, it was as if they wanted my money and then were done with me. When I got the bill, I was looking it over and had a couple of questions. Unfortunately, the cashier had moved on to the next person as I was still sitting there. I left a little dismayed as usually I leave with satisfaction.

Ivy P

Horrible company from top management to the bottom. Spend your money at Honda up the street, quality vehicles and customer service to match.

Meg Weymes

Monica was so helpful and really did her best to help me locate a Subaru legacy. I was being pretty particular but Monica was patient and detailed when dealing with me. She has a very professional attitude and helped me understand the pros and cons of buying apre-owned car. Thank you for everything!

Sarah Hunniford

Booked an oil change appointment and they told me on the phone the wait would be 1 to 1.5hrs max. They proceeded to have car ALL DAY claiming I did not have a "wait for my car" type of appointment. Two separate employees gave me false information and did not inform me of the types of appointments available. The service advisor seemed to not be apologetic and try and convince me I was in the wrong, even after I explained I'm a new customer unaware of their procedures. Second time using this dealership after getting a 2019 Rav and am throughly disappointed.

Brian Leblanc

I just leased my seventh straight car from Toyotatown. There is a reason I am a loyal customer. I am treated like a loyal customer. The vehicle was ready on time and I am very pleased. Ken Yates is simply one of the best salesman around. He will go out of his way on his own time to help in any way. Thanks to all, I love the car.

Amberly Charette

It was a great experience with Justin Maki. He was super kind and helpful. He did not pressure me to buy a vehicle out of my price range. The used vehicles were a bit dirty on the inside, but I was assured they would be cleaned after purchase.

Connie Kimball

Had my 14 Camry in for oil change appointment today, Rob Dako was quick to check me in and was very thural in reviewing my options, let me know it would be about an hour... I express my concern as I had appointments and he exceeded my expectations! He had the car finished and cleaned in less than estimated time... the staff at Toyota town are always friendly and welcoming. I recommend all of my friends and family! Thanks Rob will see you in a few months

Brian Eelkema

Excellent experience for an out of town buyer. Geordie was very professional and provided all the options available and got the car, colour and cost that I was looking for. Everything was handled over email and phone and only had to show up to dealership to pickup my new car with all the paperwork ready to be completed. Geordie spent the time to go over everything that needed signing and spent considerable time with me and my family in the car going over all the features as it was our first hybrid. Never felt at all rushed and his professionalism was displayed throughout the transaction. Highly recommend Geordie and the Toyota Town dealership. Only complaint especially for an out of town buyer was the Finance department could of explained the timeline of the deal and how was being processed as it would have releaved some of the stress. Other than that everything went as planned.

R K

I went for servicing my Toyota at this location and was extremely satisfied with the process right from when my car was taken in till the time of delivery. My service representative Todd Servant explained us about the service process in detail and I found him to be very knowledgeable. He also was able to answer about certain problem that I noticed during driving. Huge shout out to Todd Servant. I highly recommend this location.

Mike Podolan

We went in multiple times to look at used RAV4s, Baz Afara. He was never pushy and always had time to show us any car we wanted. Thanks for your time Baz!

Elaine Arding

We have dealt with Toyota Town for years and have been very impressed with the service. Unfortunately our recent visit was followed but an unfortunate circumstance. We had a vehicle in for a safety and all was great but the following day it was discovered that the wrong date was on the certificate. This was unfortunate as it was discovered and Service Ontario during the sale transaction. Long story short, it took several calls and emails over a few days to get this sorted out and they still would not express post the certificate to the buyer who lived in another city who only had a certain amount of time to bring in the correct one. I would normally give a 5 Star to Toyota Town but not this time, I get mistakes happen but go the extra mile to fix the error.

Steven De Melo

Bringing my truck to Toyota town and dealing with Jason Defelice has been nothing but amazing. His honesty, knowledge and helpfulness has kept me coming back. Thanks Jason you truly are what makes Toyota great!

Manny Silva

My first Toyota. Our consultant Monica did an excellent job of keeping us informed throughout the entire process. Service was top notch.

Derek Tang

My car was vibrating and shaking when driving. Rob was able to get me in next day and took great care of me. He's always great and gives me the advice about my car that I value.

Daniel Wood

I went to multiple dealerships in London and ToyotaTown had the best customer service. This was my first time buying a vehicle from a dealership and Gwen Jones did a great job at explaining the whole car buying process. She ensured that I knew all of the information with regards to the vehicle's history and answered all of my additional questions. Janine Feenstra also did a great job explaining the different warranty and upgrade options. Based on my experience with the customer service at ToyotaTown, I would highly recommend any of my friends or family to buy a car from this dealership. Thank you Gwen and Janine for the great experience at ToyotaTown!

C Matthews

I bought my first new car from Ken Yates back in the Summer of 2008 and have just purchased my 3rd new Corolla from Ken and his team at ToyotaTown. My experiences with purchasing and servicing my vehicles here have always been top notch and, after driving GM vehicles for most of my life, I won't drive anything other than a Toyota now. Ken is knowledgeable, friendly and thorough from start to finish. My new 2019 Corolla has some new safety features and electronics that were explained in detail when I picked up the car. Shout out to Rita Dalal for all of her help with the add-ons that I chose and processing the paperwork was quick and relatively painless (always a little pain when financing a new car). I wouldn't deal anywhere else, thanks again Ken & Rita !

Alicia Stafford

Chelsea Wakefield was my first contact person when I decide it was time for a new car. She was very personable, approachable, and knowledgeable. She took a lot of time helping and guiding me in the right direction and really listened to my wants and needs in a car. She hooked me up with a great sales person and it was very smooth sailing. I my preservative she is a great loyal employee.

Thomas Sumpter

David High and the team from toyota town are outstanding in their field! David helped me when buying a used car. He was very happy, insightful, and understanding. I ended up purchasing a used car from toyota largely because of the experience that I received. My girlfriend and I had such an amazing experience that I often bring David when I have to talk about customer service excellence to anyone who will listen. From purchasing, to servicing, to getting a rental, I knew, hands down, that I had made the right decision to purchase a car from David and the team at Toyota! Big shout out to, Chelsea in service, and Tim, for everything that they have done! Amazing customer service guys, it really does pay off to take pride in the work that you do! Great job David! Keep up the good work!

John Smith

I serviced my vehicle at Toyota-town. MJ Rizkalla was very professional, answered all my questions and helped me understand the issues my vehicle had. Please reward him for his effort he is really doing an amazing job.

Robert Pullman

This was my first experience buying a new car. Sylvia spent a lot of time with me discussing several models and options packages available. I never felt pressure to make a decision. Felt very comfortable with all employees I talked to in showroom. Would easily recommend Sylvia and Toyotatown to anyone interested in a car purchase. My financing was handled by Janine Feenstra. Janine did a great job explaining financial agreement and warranty. I didn't feel pressure to upgrade or add extras. That really made me feel good about my purchase.

Mohamed EL-Hadary

I bought Sienna 2013 from Toyota Town and would like to share my delightful experience. Juan Becerra was my sales representative, who helped me from the beginning, when I first walked to explore Toyota Sienna, until the time I decided to buy the Sienna and made the final purchase. Juan is an excellent sales representative and really cared about my needs up to closing the deal. He is very polite, friendly, honest, helpful, professional, and knowledgeable in all products of Toyota; especially he admired me about the massive knowledge he had about Sienna 2013. Juan makes you feel comfortable as he is willing to go more extra distances to satisfy the customer’s queries. The help and cooperation of Juan have no limit, as he still in contact with me till now to know the situation of the car and asking me if I need any help related to the car. I am very satisfied with my purchase and look forward of doing business with Juan Becerra again in the future and I would most definitely suggest others to go see Juan. Thank you so much Juan for all your hard work and your help and thanks for Toyota Town for their service and keeping Juan to represent Toyota Town’s honesty, excellent Job.

Quincy Abram

Toyota has been good until I recently ordered a special part weeks ago and they told me 7-10 business days and it had been longer. I call them to get an update and they change the delivery date again and again.

Gracely

Got my Rav4 2018 at Toyota-Town. The customer service was largely exceptional. Brian Williams treated me like I was the only customer. He even led the way while I drove my car from London to Stratford as it was my first time on that route. I felt pampered by the follow-up calls asking about how well my car was performing. I'm the "It's Toyota or Nothing" type, and my experience so far has strengthened that belief. Thank you Brian, thank you Toyota-Town!

Kevin G

Between live chat and phone, it took a morning to figure out if my battery was covered under warranty. It was one week past the three year warranty. I was told their phone system had been down, but as a customer calling in repeatedly, you couldn’t tell the system was down. In the end, the senior service advisor was reasonable and quite helpful.

Hung Pham

Went to Toyota Town to look into getting info of minivan. Was introduce to Justin Maki, the sales rep. Justin is a nice guy to deal with and very informative of our need. Unfortunately we didn't spent much time with him due to the store closing soon. He is not pushy at all and very pleasant to deal with.

Saul Morrison

Had standard service on my car yesterday. The folks were attentive and conscious of me time. I decided to wait and my service advisor- Mike Minarski, kept me informed the whole time so there were no surprises. Even got a free Coke while waiting for the car to be washed.

Sam Nicole

First visit was great. Second visit a week later not so much. I don’t know much about cars I went in for one specific service and ended up getting something extra which I learned I didn’t need. I was told it would take 2 hours and it ended up being 6. When I was paying the lady went over everything and as I was waiting for my car wash I noticed last page in small print it said there was a crack in my windshield. No one told me I had to read while I was waiting. The crack was not there before. I will not be returning

Me Hungy!

Bought a rav 4. But I wanted a CRV what gives? I emailed the manager as I saw some left over ravs from previous year. They had none but encouraged I try a new one, which I did. No pressure. I told him I wanted a CRV, they knew my intention. Rav was my number 2. How did I get it then? The manager greeted me at the door. This was great. We discussed the car I'm into, why I want the CRV, and I was set up with sales to go over. I drove the car, all good. Well, I went to Honda and learned what customer service gets you. Honda did nothing but pressure me even though I stated as much I wanted the car. Who does that? Dealers acting like it's 1960 that's who. I went back to Toyota and set up another test drive which they accommodated without issue. I bought one a week or 2 later. Toyota was honest about my trade in. No b.s. No lying to get me to sit down. I was honest, too. Toyota manager greeted me at the door. That was great and showed professionalism. I made sure to let them know this meant a lot. Toyota accommodated my test drives, questions, etc. They made buying easy and I believe I got a reasonable deal. Toyota cars come with floor mats, cheap Honda's don't. I'm enjoying the car, thank you Toyota. As I mentioned to you already, you stole that sale from honda outright, that wasn't your sale to have but you got it. Customer service means a lot. My next car purchase, my first visit will be to see what Toyota has in their line up.

Alex Li

I received excellent customer service when leasing my new Toyota Corolla from ToyotaTown. Monica is very knowledgeable and professional. She explained everything in detail about my new car and answered all my questions. Everything was done quickly and efficiently. Monica even followed up with me a few days later to make sure I was enjoying my new vehicle, truly exceptional service.

Fatima Mahmood

My car needed repair and I needed the car back within a few hours. Mustafa and team answered all my questions and made sure that the repair was done right away. Thank you Mustafa and team ...love the toyota town service!

Norm H

My wife and I were looking for a hard to get model of the Toyota 4Runner. I contacted many Ontario dealerships and even a few across Canada to inquire about one of these vehicles. My initial contact with ToyotaTown was with Brian Komar. What impressed me about Brian was his straightforward and honest communications. Right from the start he laid out clearly what the process would be to eventually get one of these trucks. As news of our 4Runner delivery came to Brian he quickly conveyed that to me, keeping me current at all times. It was very exciting to get Brian’s email that said our 4Runner had arrived. I took the train to London from the Ottawa area to pick up our vehicle. David High was at the train station to bring me to the dealership. David gave me a complete tour of ToyotaTown including the service area and then did a great job at introducing me to our 4Runner’s features. Doing the final paperwork was a relaxed process while enjoying a coffee from the in house café. Dealing with ToyotaTown wasn’t rushed and additional options/accessories were clearly explained but not pushed. This was a really fun experience. I couldn’t be more pleased with my purchase from ToyotaTown.

Derek Franco

This week, I had the pleasure in working with Firis Sharif. Hopefully I spelled his name correctly. Seeing as I drive a ford, I went to both ford and Toyota dealerships and Firis was able to get back to me and get me in literally the next morning as my car had a few different issues and I needed it to travel for work that evening. Along the way, he kept In touch with me giving me different product options with prices that suited my car's needs without trying to upsell unnecessarily. He also was very professional in giving me his opinions when I may not have known exactly the best route. In all, I got what I needed in a quick, professional manner without feeling taken advantaged of as many people have fears of this when going to a mechanic for their cars. Thank you, Firis and Toyota.

HM Qaddafi

Excellent quick response service. Not pushy. Very helpful and accommodating. My service advisor, Mike Minarsky, has always been very honest and helpful. He is always willing to help. Last time I was expecting to spend over $2000 to fix my Sienna sliding door but ended up paying only less than $100 and credit goes to Mike for his honesty and professionalism. Thx

Elizabeth Gallo

Thank you Jason! Very quick service and care of my vehicle!

Colin Skinner

Friendly and knowledgeable staff. Very pleasant to deal with! Everybody from the service advisor checking me and my vehicle in, to the service chashier finishing up my paperwork once the service was complete. All in all a very enjoyable experience at Toyota Town! Will be returning and recommending them to my feiends and family!

Walter Pimentel

I recently bought a 2015 Toyota Camry from Kevin Swan at Toyota Town of London. I found Kevin to be exceptionally helpful and knowledgeable on the various models presented throughout the showroom. By sitting down with me and thoroughly explaining the various options that were available for the model I was interested in, he made my experience at Toyota Town to be quite enjoyable. I would highly recommend Kevin and Toyota Town to all my friends and family

Mary bolh

My husband and I had a great experience in purchasing a Corolla from Toyota Town. My SA was Nicole Levasseur who was very professional and knowledgeable. She knows the product inside and out and is committed to working with you to find the exact vehicle you are looking for. If you are looking for a long term sales relationship with Toyota, then Nicole is exactly who you should be contacting when you are considering a Toyota purchase in London. Needless to say that I am both relieved and pleased to have had such a positive experience.

Rosemary Maturi-Pedler

Shawn Longworth was excellent. He was honest. He explained every detail from financing to repairs, especially going to extensive detail about the warranty. He is my go to guy for future vehicles, which will be Toyota Vehicles.

Shahbaz M

I just bought a 2013 Corolla this month and received excellent service from Toyota Town. The product advisor I dealt with, Tomasz Kisiel was very helpful and patient throughout the entire process. Even after the sale, he went out of his way to drive me to the dealership when my car was ready to be picked up and has since then contacted me to ask how I'm enjoying my recent purchase. My experience buying a car here was hassle-free and I'd say Tomasz helped make the whole procedure a lot easier than it otherwise could have been.

jill pollard

The staff at Toyota Town are great! Booking an appointment for test drive was easy and they had lots of inventory to browse through and see all the options available. Justin Maki answered all my questions about the leasing process and did a great job showing me the different vehicle features. Overall a good experience!

Avelna Duncan

I was not a fan of Toyotatown 10 years ago when I bought a new Toyota vehicle elsewhere, but 2 years ago I bought my current vehicle from them after I noticed a big improvement in their attitude. I just had my first service this week ( yes, first other than usual maintenance in 10 years!) and am very pleased and am confident they treated me fairly and were very, very accommodating. I love my Toyota! (Note 4 star is the best rating I give in this circumstance.)

Mr. Tech

It has gotten too big that it has lost its quality a bit in general. The dealership website is not as clean as it should be, a bit of a mess filled with unnecessary flood of advertisement. Wifi for customers is hard to sign in most of us give up trying to log in, used to be easier. Service department did not know that their Toyota trucks need a special Haweka adapter in order to properly road force balance truck tires since their rims are not lug-centric such as Tundra, 4Runner, Sequioa, Tacoma!. A while ago for an oil change service their tech left the brake fluid booster cap off on the side my engine, I drove like that until found it when i got home, scary to say at least!!!. Now i double check all the work they do. They tried to do a wheel alignment on my old Venza 3 times before they got it right. They never got right the balancing of my other vehicle/truck tires since they did not know what a Haweka adapter was. Another time installed 4 new tires, took it back 3 times for rim and valve leakages, had to pay again after two years tires leaked on the rims again. Not impressed with the tire tech quality of work that time. Even though they might not be perfect. They do try to remedy problems within reason. Their pricing is very competitive. Parts and service department has done a great job recently. Rating for the dealership will now go up to 4/5 stars now. Will wait a while before i comment on the quality if work done recently. Good job improoving in an agile way. Today customers are quite smart and demand quality and value.

Colt McCloud

Toyotatown is an excellent reliable and consistently top drawer Auto Dealer and Service Centre!! On my last Service MJ did a very good job of taking care of my service needs!

Lydia Claire Wilton

I needed to order winter tires in early spring and was expecting a huge hassle: ToyotaTown’s service department ordered my preferred tires very quickly, and got everything ready for less than anywhere else was willing to quote me this time of year. Justin Maki was a really reassuring and helpful oversight to the whole thing, acting as a go between, and following up with me at multiple points in the process. A great experience overall!

Lorelei Hart

We have been a customer with Toyota Town here in London for 2.5 years. We have always had such a great experience here. We purchased a 2015 Camry by trade in and we couldn't believe how much we got for our previous car. Then our family grew, The Toyota Family did everything they could to get us into a bigger car. We then traded in our Camry after only a year and a half. They got us into a RAV4 which fits our family perfectly. Honestly if you need a reliable, trusting car dealership please go with Toyota Town in London. Ask for Shaun, he helped us out a great deal these last two years. We are so appreciative. The amazing part is we got a care package for our car and it covers a lot. So when we go to get our oil change, we come out not having to pay a cent.

Cathy Classens

Recently bout a 2015 Rav4 at Toyota Town and was impressed with the service. Shawn Longworth was a pleasure to deal with. He was very thorough in listening to my needs and answering my questions. Most importantly, he respected the budget I had to work with and found me exactly what I needed. He was very Knowledgeable about the features the car offered and helped set up the bluetooth feature with my phone. I would definitely recommend Toyotatown to my friends.

Bill Garbutt

I've been a customer of Toyota town for fifteen years and in that time I've yet to be disappointed. The service department is first rate and what I consider to be a "stand out" for what a business should aspire to be. Great service and competent workmanship. My wife and I have leased ten vehicles in this period of time and have yet to have a negative experience. Toyota town is a model of a well run business and never forgets to put the customer first!

Jacob Zhang

Hi, I came in for an emergency services for my 2006 Toyota Sienna due to oil leakage underneath. And I was in a battle whether I should have the vehicle fixed or buy a new one. The adviser MJ provided me an excellent advice. He is very knowledgeable and professional. I am very satisfied with his services. I would like to take the opportunity to say thank you Toyotatown for having MJ as a advise. Great job, MJ! Keep on going. All the best to MJ and Toyotatown.

Sandra U

Jason goes out of his way to make sure your experience at Toyota Town is a good one. My engine light was on and he took me in right away without an appointment, had the problem diagnosed, ordered the part and had me back in the next day to repair my vehicle. He explained everything and I was in my way. Thank you Jason!

Madison Kerr

I had the pleasure of working with Gwen to find my new Corolla. Gwen was very knowledgeable, professional, and personable. She was referred to me by my father because he had also had an excellent experience with Gwen. She was not pushy and helped me stick within my budget giving me a few possible options. As well, I had an excellent experience with Janine in the finance department. She took her time and explained all my warranty options and went through everything to ensure I understood the whole finance process. I would recommend Toyota Town to friends and family, from start to finish they were excellent.

Dan Meyer

Went into ToyotaTown this week to look at the new Camry. My experience with Justin Maki was very good. He’s very knowledgeable and didn’t make me feel too pressured. I’d definitely recommend Justin to a friend and look forward to dealing with him again!

Pat McNally

April was my car shoping month. I visited a number of dealerships but ended up taking my business to ToyotaTown. Shaun Smith did a great job of listening to my different needs and helping me find the vehicle that met my expectations. Polite, helpful, never high pressured sales - it was a pleasure dealing with him and Toyota Town.

Z Roman

I have purchased multiple brand new vehicles from toyota town for business. Very happy with their cars. When it comes to service Jason Defelice is the man! very honest professional and knowledgeable.

Dave Goodchild

The staff there is always supportive and helpful to make the appointment go well. The environment is well set making it nice to wait there for the work to be done and the work to do for your vehicle is always pristine. Thank you so Toyota Town.

Todd Robertson

In July I purchased a 2016 Tacoma from Toyota Town. The sales specialist was Nick Sinko. ,Nick was a pleasure to deal with and he made the purchase process easy. The financial services manager, Janine Feenstra was also a pleasure to deal with and she explained the process and answered all my questions. I also purchased a 2010 Corolla from Toyota Town and that experience is why I returned to Toyota Town to purchase my truck. Keep up the great work and thank you for the enjoyable experience.

Brards 2014

I brought in my 2016 Toyota Highlander for service yesterday and was told that i need fix some things in addition. I received contrasting diagnosis from two different attendants; one says my brake fluid was drastically low and that my wheels need alignment and the other attendant says my brake pads is almost gone- scary conflicting feedback. I'm scared and confused now as i have to drive a long distance during the weekend.

Kenneth Lowes

I setup an appointment for my winter tire changeover plus an oil change. I planned to wait at the dealership because this shouldn't take too long. The service rep told me that I was overdue for a transmission fluid change, so I got that done too. It took a little over 3 hours but this is a very busy time of the year at the dealership and food and coffee are available, so I was ok with that. While waiting, I like to pick up a magazine that I wouldn't normally read and maybe learn a thing or two. The dealership had a good enough assortment to keep me occupied. Most people probably don't care about this, but I really appreciate a good magazine selection. The staff were friendly and the bill seemed fair. I can't think of anything to quibble about so I am giving 5 stars.

Stewart Jeffries

Re. Service Department Toyota Town, Wharncliffe Rd. London, On. I was asked surreptitiously today by a prospective new Toyota car owner my impression of Toyota Town and in particular, its service department. I gave Toyota Town top marks and heartedly endorsed its service department. My experience just this morning when I was greeted by Senior Service Advisor, Jason De Flick, had further reinforced my positive impression. I was greeted promptly in a friendly manner and professional manner. The complete history of my vehicle was quickly displayed on the service monitor. Much to my amazement, the alignment of my Rav IV was actually evaluated as the vehicle entered the bay as a complementary service. Jason was then kind enough to actually carry my spent battery as he accompanied me to the Parts Counter for my core return rebates. The personnel there were also friendly and helpful. My snow tires were mounted free of charge, and the Toyota Savings Card savings are always appreciated. So all in all, I feel very confident in giving a prospective Toyota owner my fullest endorsement in his decision to choose Toyota Town!

Randall Crawford

I recently purchased a 2010 Yaris from Shawn Longworth. I had been looking to replace my 02 Civic when My wife happened to see the Yaris while our Sienna was in for maintenance.Took it for a test drive and decided to purchase the vehicle. It has been great so far. The only glitch we had was the car was not ready as the wrong parts came in and we had to wait a little while longer for the car. They replaced a number of parts to get it up to specs and so far no issues.

Jennifer Hare

The staff were quick and so kind. I sat outside as it was a nice day. One of the staff brought me out water just because it was a warm day. The service was my first visit and I will most definitely be back!

Robert

I have been going to Toyota Town to get my regular service on my Matrix since 2005 and have nothing but good things to say. I always get quality service and treated great. Rob Dako and the rest of the service department answer all my questions and do a great job on keeping my car trouble free. If there is a problem its fixed and fixed the first time.

J Ross

I was pleased that they got me in very quickly regarding a nail in my tire. Luckily it turned out that the tire is ok. The staff are all super friendly and very conscientious with the COVID protocol. Thank you very much.

Julie Sylva

I have been a customer with Toyota Town for a number of years. During this time, I have dealt with Service Advisor, Todd Servant. I ask for Todd every time I take my car in for service because of the excellent care I receive from him. He is professional, explains everything that needs to be repaired on my car and why. I trust him 100 percent. He is personable and goes the extra mile in ensuring that I am satisfied with the work done on my car. I truly believe Todd is an asset to your Company and he should be commended for the excellent advise and service he provides Toyota customers.

Tim Garden

Mike Minarsky in service is excellent. He is very careful and makes sure everything is done properly and completely. I trust him to do the job once and with great care. No mistakes or problems. There is a Toyota dealership being built walking distance from my home but I will continue to deal with ToyotaTown as long as he is in the service department.

Andrew Stewart

Very happy with my new Rav4 and hats off to Justin and Vlad for making the experience a very good one. Everything was well presented and explained and most important, painless! I will highly recommend the dealership (and there people) to other people I know and the product speaks for itself.

Akram Elgamal

Excellent service, MJ Rizkalla explained everything to me, thank you

Anne Alexander

I met with Shelia Donovan in April 2019 to review my options regarding the lease of a 2019 RAV4 Limited since I was was several months away from the end of my current lease. Sylvia was friendly, knowledgeable & a good listener as she patiently answered all my questions and addressed any concerns. She followed through with the new lease set up and further explained the various features of the new vehicle when it was delivered. I also enjoyed meeting Vladimir Stepancev who assisted with the financial aspects of the lease. He was very personable with a good sense of humour - always important when you're talking about money & insurance! Overall, it was an all around pleasant experience .

Joan Nickles

I was interested in the Toyota Corolla. I found Gwen Jones to be very pleasant and very knowlegeable about the vehicle. She explained the features I was not familiar with and any questions I had she had no trouble answering. She was also very informative about the different options for both buying and leasing.

Jen Kolyn

Had new tires installed on my family's van. Even though it isn't a Toyota, I was given a great price from Scott Howe in parts and Firis was able to get the work through the shop in a very reasonable amount of time! Thank you Toyotatown, Scott and Firis!

Sharon Robson

Recently bought a van at Toyota Town London and we were impressed right from the start.Our salesman Shawn Longworth was wonderful. He was friendly, knowledgable, and extremely organized. All appointments were held on time and paperwork always ready to go as needed. Our girls just loved Shawn's energy and it felt like he was selling the van to our whole family not just my husband and I. Shawn and the team at Toyota Town made buying our vehicle completely stress free.

Dee Zee

I just purchased my new Toyota from Justin. He was amazing and did not stop until he found me my dream car. I would recommend Justin to anybody who is looking for a car. He made my experience easy and enjoyable. Thank you Justin! Samira

D L Burns

Not willing to let me know if a timing belt was serviced. Heffner Toyota in Kitchener is far better place where they care about customers.

Kellsie Hnatejko

Our experience at Toyota Town with Tim Smuck and Andre de Coning was amazing!! They were both very professional, knowledgeable and helpful. Tim was very respectful during our back and forth decision making on if I was 100% ready to buy a brand new car. We did it!!!! Bought a brand new RAV 4 and we couldn't be happier with it. Andre was very good with communicating with us while going over our warranty options, upgrades and finances which was wonderful and took some of the stress off of us. The team work that this dealership has made our experience a lot less stressful and more pleasant. We would definitely recommend this dealership and this wonderful team!!! :)

Juan y Hilda Zelaya

Came in to service my vehicle on June 3/19 and Amanda K. was beyond helpful with all my questions and concerns! She was very informative and honest about my issues and between her and the technician named Carlos, they went above and beyond to help me out. They deserve a shout out!!! Thank you!!

Steven D

I bought my Corolla and I ordered the hood tape , wasn't done correctly. I had to return it and the service advisors were difficult. When I receive my Corolla I also notice glue still on the sills , wasn't removed , and under coating on the side of the seats. Everyone who I delt with was very pushy , and seem needy. I was going through extended warranty products , and who the guy I spoke with even said don't buy the rust module , it doesn't work. I heard it does work . I was annoyed mostly with the hood tape , it goes out to a third party company however someone who works at Toyota should of clarified it was done correctly , obviously they didn't care to check

t long

My overall satisfaction with Toyota Town is a bit better than 2 stars, but who reads the 4 and 5 star reviews right? Just here to inform people that the $800 "undercoating" is a joke. After having it looked at, I was told it was fine, took it back, and have had it re-sprayed twice. Both of which, Toyota had it all day (8 am to 5:30 pm). They assured me that my areas of concern would be double checked after it retuned from where they have them done. They clearly did not. Going forward, I've accepted that I've made a bad choice with this purchase, which happens, and I'll just have to do it myself.

Heather Lewis

I've had to visit Toyotatown a number of times in the last few months due to an ongoing warning light issue(factory) with the emission system on my Rav13. My service advisor, Chelsea Wakefield at Toyotatown, has been very persistent in trying to resolve the problem and more importantly, exemplary in her professionalism, customer care and service. This is where I will continue to have my car serviced and when the time comes purchase my next vehicle.

Johnny Allison

I booked my 2011 Toyota 4-Runner Limited in for a seasonal “Tire Swap” & a simple oil change. My wife took in our SUV & when finished the service techs forgot to do the oil change. My wife called me & seemed irritated I told her not to worry go back inside & ask for Jason Defilice the senior service manager tell him what happened. She did that & he ordered a oil change for the mix up at No charge. I told my wife we insisted on paying but to consider giving us a discount instead. After the Toyota Town service techs were finished we received the bill & it had 60% ++ as a discount charging essentially only for parts. I just wanted to say this is a testament why Toyota builds the best Cars/SUV’s in the world & their customer service clearly matches the workmanship. If I could give 10*’s I would thanks Jason & the staff at Toyota Town. Sincerely Johnny Allison

George Dlouhy

Brought my Rav4 for a regular 40K checkup today. As usually the visit here was a pleasant experience. The staff was very knowledgeable, helpful and polite. What I appreciate is, they are not pushy and they are not upselling unnecessary service. I would highly recommend this dealership to any Toyota car owner in London.

Mirlinda Qamili

Thank you Toyota, thank you Shawn! Shawn Longworth is an excellent sales person, because with his knowledge, patience and good heart he went far beyond our expectations. Initially I chose and ordered a sugar brown color Toyota, but when we came to pick up the car, I saw a blue one, and I kind of felt disappointed with my choice, which Shawn noticed and asked us to wait a couple of minutes. After he spoke to the manager he came with a big laughter on his face and tells us "done". The only think is we have to wait a week or so for him to locate a car of our second choice and they would let us know when to come to pick up the car. We waited 8 days for the car to pick up. Now we have it in our possession, I am driving it and I am loving it. One more time, thank you Shawn for bringing a smile on my face too'!

RES

I came in not knowing what to expect but the Service Manager, Jason, was great to work with. He diagnosed the issue and had everything fixed, he even gave me a great deal! Thanks Jason to you and your Team for taking care of me. Raj

Jermaine Chen

Took my car in for an oil change and was greeted by Peter Engelmanas who was very polite and friendly. He checked me in quickly and smoothly, and while doing a walk around he noticed that my headlights were getting cloudy and dark and suggested getting them restored to which I agreed. I was very pleased with the service especially my new looking headlights. I would definitely recommend Peter and Toyotatown to anyone.

Darlene Maedel

My service appointment went very well. I have been going to Toyota town for service for 13 years, and never had a problem. I would like to make special mention of Peter Engelmanas, he is always friendly and very aaccomodating.. \I will ask for him on my next apoointment

Isaac May

I helped my parents pick out a car for their needs, my mother had issues in moving from a minivan to anything else, but still wanted a smaller vehicle. The Venza was the perfect pick for them and our sales representative, Nick, was incredibly helpful in figuring out that it suited her. The staff were friendly and not overly arrogant (Can't stand arrogant sales people) Nick was informative, kind hearted and dedicated to his work. Thanks for all the great service!

Shernaz C

I have been to this location twice. Both times I came in without an appointment when I noticed something wrong with my car and both times the staff were extremely helpful, listened to my problem, did their best to fit me in and return my car to me as fast as possible. Most recently my service advisor was Amanda Krug. She took my car in, the staff diagnosed the problem and I had my car back within the hour. I couldn't have asked for a better experience.

Colleen O'Connor

I'm really happy with my 2016 Rav4 and my experience with ToyotaTown! Sean O'Grady was very knowledgeable, helpful and professional. He helped me choose the right vehicle for my needs and his service extended well beyond the sale. I highly recommend Sean!

Patricia Dlouhy

We had a flat tire while driving through an unseen pothole in front of Farm Boy on Wellington Rd. We got to White Oaks parking lot and called Toyota emergency service. City Wide towing was there in less than 15 min. He changed the tire to the donut spare and recommended we go directly to Toyota to get a new tire on because the rim was a bit bent. Ten minutes later we were at Toyota and they were actually waiting for us. They had a few customers there but as soon as they saw our car they said, "oh we have it in the computer that you were on your way". They went to see if they had our tire in stock and fortunately they did. Half an hour later we were on our way home. We were amazed as to how quickly they took care of us. Mike Minarsky immediately came up and spoke to my husband even though someone else was helping us. Thank you very much for your great service. This is our 3rd Toyota and we love them. Quality of the car is good is service is always friendly and efficient and they always offer you a free coffee or drink while you wait.Sylvia is who we deal with when it's time to get a new vehicle and Adele is an amazing manager of the dealership. Everyone is always friendly

Mary Feeley

Brought my car into Mustafa, he was super friendly, honest, and efficient. I will continue to bring my car here because of the awesome service that he provided to me! Thanks again.

Sue Skeffington

Worst dealer EVER! 4 years ago when I leased my RAV4 nothing was ever ready or prepared on my appointment date/time. Numbers constantly changed in every reprint of the lease and now… trying to contact anyone there for my buyout is impossible! I’ve left numerous emails and voice messages over 3-4 days and no one has responded. They are quick to help when potentially getting a vehicle but that is where service ends!

Denny Vo

On November, my fiance and I purchased a Toyota RAV 4 XLE at Toyota Town from Nick Sinko. I would highly recommend to see him if you ever need to purchased a car from Toyota Town. He was very friendly, he kindly took his time to explain information full details of the car and was easy to deal with meaning he was like lay back didn’t push you or rush us from buying the vehicle. He went beyond to find time for us due to mine and my fiance busy work schedule. Overall Toyota Town have been amazing experience for me, this is my second vehicles I have purchase from Toyota town that’s one big reason for me always coming back to see you guys ! Thanks You Nick Sicko For Doing Awesome Job !

Mohammad Osman

5 star for Geordy Hock and Ken Yates with two vehicles purchased with ease. However the delivery of the second car was over 10 days late. It's easy to come up with excuses considering the Pandemic situation and hopefully this will not become a habit. As a customer I expected more than an extra oil change for the excessive delay. Still I am happy with both purchases as for the price and the genuine certification standards and quality.

Steve Carty

I want to thank Toyotatown , and . most importantly, my service advisor, Firis Sharif, for unparalleled customer service. i was greeted cheerfully and the professional, personal treatment I received from the entire service staff made my day. the appointment took less time than i expected and the care that was obviously taken during my installation was clearly evident .Firis was attentive to all details that would affect my service ,and simply put my mind at ease. he answered all my questions with confidence .there were no surprises and my vehicle was spotless upon delivery I cannot say enough good things about my service visit this morning to Toyota town.

Imran Saeed

I have bought my 4th car from Toyota Town / Lexus of London in last 10 years and my experience is always above and beyond. Last 2 purchases are with Sylvia Donovan, her customer service and professionalism is above the mark. pricing features and all the details Sylvia is the right person to contact.

Alexandra Soltan

Took my Sienna van in for a second opinion at ToyotaTown as I had a recent bad experience with a local mechanic. They were able to see me quickly and get me back out on the road - I felt confident in the work they performed - they explained things well to me and my van is driving very well now. Thanks for the great service.

Kate

My experience at Toyotatown is always top notch. From the time I pull my car in to when I check out, the service is great in every department that I have dealt with. Quality work and parts. I would definitely recommend them. Kate

Down Planet

I visited Toyota Town multiple times to decided on a Camry or a Corolla. We were working with Justin Maki. He was extremely helpful, knowledgable and accommodating. I took multiple long test Drives on all the different variants of Cars that were looking at. Sport vs Ex vs Camry etc. Really good experience with the dealership. Definitely will recommend to my friends.

Corey Schaefer

I had an mechanical door issue and two other service repairs with my Toyota Sienna. Jason and the team were very professional from start to finish. I appreciate the excellent service and would definitely return with any other issues. I hope everyone at Toyota Town can stay healthy and strong during this challenging covid-19 environment. Thanks again for helping my family and I with our repair concerns.

Patrick M

I rated ToyotaTown at five stars because you can't rate them six. Shawn Longworth is an absolutely great guy to deal with, and I appreciate his approach to his job so much so that I plan on being a lifetime customer. I purchased a brand new 2016 Rav4 XLE and was surprised at his knowledge of all the interior features, given how many there are. More surprising was the fact that I learned later on he'd negotiated me a discount when I'd never asked for one in the first place. His positive energy doesn't seem to be affected by the time of day, as any time I went to see him he was in an excellent mood. Shawn also regularly gives up time with family to work around the schedules of his customers, which says alot about his character. The same can be said for Janine Feenstra who took care of my financing in a very straightforward way and was extremely kind throughout the entire process. A highly recommendable pair.

D Chung

I was pleasantly surprised during my recent purchase of an used 2012 Prius V. When I made initial e-mail and subsequent inquiries about the car, the responsiveness was quick and relevant to my questions. When I went on-site to test drive the car, it was clean and ready. Product Advisor Nancy Hopper was most helpful in my decision to purchase. When I picked up the car few days later, everything was in tip top shape with all the items I asked for in place. Thanks Nancy.

Marguerite Walker

Yesterday I had my Toyota vehicle at Toyotatown for the 2nd oil change since its purchase last summer. Again I was impressed with the professionalism and expertise of the Toyota team from the time that I arrived at the service centre until I checked out at the business desk. Mike Minarsky was the person who greeted me and explained what service the car would receive at this appointment. He also gave me ample opportunity to express any concerns or ask any questions that I had regarding my vehicle. After speaking with Mike, I felt confident that the integrity of my vehicle would be maintained. The experience of visiting the garage was, once again, a very positive one. Marguerite Walker.

Erin Buller

I own a 2012 Prius C that I bought new in June. Dealing with the service staff, especially Sarah Cawston, is a great experience. She takes the time to answer all of my questions, and can make my service appointments around my schedule. I recommend Toyotatown to all my friends that are car shopping for both the sales and service departments.

Val and John Clifford

Both David and Justin were very professional, personable, knowledgeable, friendly, and helpful. We left Toyotown feeling like valued clients and confident that, even though we bought a used vehicle, we made the right choice.

195 Christina St Sarnia

Recently purchased a Toyota CHR. Justin was amazing to work with. He did his homework and Located us a vehicle in Ontario. He went over all the details of the vehicle thoroughly. Did all the paperwork and showed us exactly what he had done. I would recommend Justin at Toyota town if someone is looking for a new or used vehicle.

Sarah Enright

Service was good, MJ took care of my vehicle, fast and did a complementary car wash. Booking department could use some improvement over scheduling, told me my car wouldnt be finished until 6 or 630pm, they called me at 1030am and said it was done and they were closing at 5 so must be picked up before then.

sarah brookfield

MJ treated me very well and was very accommodating as I needed more done to my car only finding out like an hour before my appointment. They listened and helped with everything needed. My car is in such great condition now I don’t think I’ll wanna go anywhere else ???? very happy with the service provided and the overall friendliness. Very happy ????

Brittany Cole

I love working with Tomasz, I have worked with him to obtain my last three vehicles. He is very professional, knowledgeable and friendly. He really cared about my needs and wants in a vehicle and was able to work to get everything for me. I absolutely love my new corolla. I would highly recommend him to my family and friends.

Morgan Hend

Brought some winter tires in to be put on the rims. Corey Joudry, in particular was extremely helpful and knowledgeable. He offered very competitive prices and made sure the job got done quickly so that I could move on with my busy day. There was also a café where I could sit and relax while the job was done (however this did not take much time at all). Overall, a great experience and will definitely be back!

Mary Hyt

Though I didn’t end up buying a car from Toyota town I wanted to write a review about my amazing experience there. Our sales representative Justin Maki was so easy to talk to, he was patient and knowledgeable and tried his best to find us a car that met our needs and budget. I would definitely recommend Justin and Toyota town to friends.

prity sharma

I recently walked into Toyota Town looking for a car that met my needs. I was greeted by Monica, who was friendly, pleasant and funny. She took the time to hear what I was looking for and was able to shortlist some options. After needing time to think about my decision, Monica was great at following up and was able to source some other options in what I was looking for. She was patient and kind and not pushy at all throughout the whole process. She made car shopping so much fun

Prashant Ghariya

Dealer misaligned steering wheel centering after wheel alignment which was recommended by dealer. They tried to blame on induced tire, but tire rotation didn't help as there was no problem with tires. They tried to blame on road crown, while their own emergency replacement vehicle didn't have similar issue on road crown. They tried to blame on vehicle accident, but it occurred in 2019 and wheel alignment was also done in 2020 with no issues. Dealership tried manipulating customer, rather than finding root cause and failed to show competency. I went to private shop and problem was fixed. The important part is I didn't receive survey link as I openly told service manager that I will be writing above statement in it, so they never sent survey link to hide their incompetency and were saying that there is something unique in my car or my car is unique and if they find any part damage at no fault of dealer, than they will charge me for it but there was no part damage as their own technician passed it for safety inspection which involves inspection of steering mechanism and suspension. Completely unethical people.

Janine Przysiezny

Always great service at ToyotaTown. Mustafa was my advisor today. He was kind, attentive and helpful. Ferris was my advisor next visit. Always polite and helpful. Great communication.

gary price

Excellent Service. Capable staff. We have dealt with Robert Dako for a number of years now, and he has always gone an extra mile to make sure the service experience is pleasant. His professionalism , knowledge and friendliness is certainly appreciated and makes the service experience comfortable.

Lovelyn Hinds

Justin Maki has made my experience at ToyotaTown a pleasant one,I’m very hesitant to go into a car dealership for the fact I feel pressured to buy a car but Justin Maki has made me feel more at ease when looking for a vehicle. He was very friendly and more helpful. He also help us to setup some features in our new RAV4 . If you’re looking for new or used vehicle just ask for Justin Maki he is very nice and approachable. Good luck...

juvesignora

My service provider (MJ) was top class. He provided me with both great service and took the time to educate me on proper maintenance. The appointment went very smoothly.

Kathy Motolko

Our family has dealt with Toyota Town since we moved to London 15 years ago. In every encounter with Toyota Town we have indeed been impressed. We have 2 vehicles and both are serviced there. The staff are incredibly friendly, knowledgeable and always approachable. The last few visits we have had the privilege to deal with Sarah Cawston. Again, knowledgeable, efficient and my car was ready when it was promised back to me. I would not hesitate to have my vehicle serviced by Toyota Town, I will not take my vehicle anywhere else.

Jess Coulas

I was very satisfied in my dealings with Toyota Town London. This was the third purchased that I have made from this dealership and recommend it highly. Frank Circelli was a very friendly, professional, and competent sales agent. He made himself available on his day off and even contacted me during his vacation to let me know my vehicle was ready. I was very pleased to have worked with Frank. I also liked my interactions with Vladimir Stepancev during financing, and appreciated that he did not attempt to 'up sell' me on additional products at that point of the sale. Tomasz Kisiel was also very helpful when I picked up my new vehicle. He was very easy to talk to and completed a thorough job during the final steps of the purchase.

Oliver Durasin

My best dealership experience to date. The service department especially Chelsea and Ed are amazing. Sales was a little rushed...wish we could have reviewed the features of my new truck but overall my very happy

Gizmo Gizmo

I had a great experienced with Geordie H. At Toyota Town on Wharncliffe. He is polite, easy to get along with, and straight forward when answering questions. He also gave me a tour of the car, both inside and out, and explained very well the feature and it's functions, which helps me to understand. Thank you very much for the help Geordie. Good job man!

Melissa Derus

Jason was fantastic to work with. I was looking to lease a Toyota and prior to coming in I was emailing Jackie to get the full details on price. I wanted to gather all of the information before coming in so I was not surprised with price or any additional costs that were "add ons" when you actually do the signing. Jackie was great in responding to my questions and sent me a full price list which included all costs (including licensing) that would be required when leasing and picking up the car. When I finally went in, I had asked that everything be ready as well. I was introduced to Jason who took me on my test drive in a 2014 Toyota Yaris and he clearly explained all of the features the car had to offer. He then went through all of the next steps in leasing the car so that when I came to pick it up a few days later I would be ready. He even picked me up so I wouldn't have to take a cab, with a tea ready! Overall, I was very impressed with every aspect of this lease purchase. Every person that I dealt with was caring, not pushy and discussed what I was looking for in a car. I would recommend this dealership, especially working with Jason, to any one who is interested in purchasing or leasing a Toyota. This experience, from start to finish, was fantastic. I cannot say enough good things about Jackie and Jason.

Roy Hanley

Service was completed near estimated time and cost. Service advisor MJ, kept me informed throughout and explained which items were found to require attention. Very pleased.

Matthew Muresan

We had a pleasant experience working with Dave High at ToyotaTown. Dave was excellent throughout the process, answered all questions and helped us find something that suited our needs. All staff at the ToyotaTown dealership were pleasant and the dealership was well run!

Robert Toft

My purchase at ToyotaTown, with Justin Maki handling all the details, was one of the best experiences I've had buying a car. Justin was knowledgeable about Toyota products, and he took the time to answer all my questions thoroughly. Contact Justin if you want to buy a Toyota!

Jamie Nicholls

I was recently in a car accident that wrote off my car that I absolutely loved. I had planned on replacing it with the same car but at the urging of a friend decided to test drive a Toyota. My car was not a Toyota so I was not overly familiar with the brand. I walked into Toyota Town and had no idea what vehicle I was interested in so I was a little apprehensive. Add to that the dealership is HUGE which was a little off putting for someone like me that already felt unsure of what I was getting into. Thankfully they set me up with a salesperson that was very patient with me and test drive a Corolla and Camry. At the end of my visit I was still undecided but my sales guy didn’t try to force me to make a decision. I was surprised when he introduced me to the manager who gave me his card also. I’m excited to say I will be picking up my new Camry tomorrow and I could be happier! Thanj you Toyota Town for making a nervous customer feel relaxed and confident! I highly recommend anyone in the market for a Toyota to visit this dealership!

Dave Schaufele

I had several service issues on my vehicle to get resolved over a period of several months. Jason DeFelice was my service advisor. He came highly recommended and in my experience was excellent through the complete process. Great communication and very competent. Will continue with Jason with respect to service in the future.

Don Tohivsky

I assisted a friend with the purchase of their new RAV4. Right from the start the people at Toyota Town were friendly, helpful, non-aggressive. Sean listened to her needs and explained the features of the RAV4 and different model levels, explained everything clearly. Reviewing the financing and protection plans were clearly explained, Definitely a great experience buying a vehicle from Toyota Town !

Karim Zarindast

I booked an appointment on phone for oil change a week ahead, I left work early to be on time, when I showed up, they said sorry we don’t have your appointment booked in the system, need to book another appointment for another time!!! I will never go there again.

Kevin Marsee

Allycia Mulcair is the BEST!!! My spouse and I bought a new 2016 Toyota Corolla, tech package. Allycia had to tag one from the factory and ended up finding the exact car I wanted 3 weeks early. She put up with me changing my mind a dozen times.. We went in for a used Highlander and just couldn't pass up the credit deal on a new Corolla. We replaced our small car instead of the Venza. She did get us a really good trade in offer on the Venza. We just decided to keep it. I had a small issue with my Corolla. She walked right over to service with me, introduced me to who would be helping me and helped explain the problem. I was impressed with the way she still cared enough to follow up after Allycia didn't just collect a sale and our relationship was over. She really cares! I would HIGHLY recommend her to anyone in the market for a car!

Marilyn McRorie

I went to have my winter tires installed. I also asked the staff to check my winter floor mat on the driver's side. Everything was done well and in good time. Thank you, Service Advisor, Amanda Krug.

Derek Illman

Always a great service experience at ToyotaTown. Firis Sharif is my go-to service advisor and provides prompt, courteous service. Highly recommended for Toyota vehicle service!

Chantal Bell

When I visited ToyotaTown, I was greeted by Tomasz who was personable, knowledgable, and a pleasure to be around. Throughout the process, he was patient and made sure to educate me on the process. While I haven't bought a vehicle yet, I would highly recommend speaking to him when you visit ToyotaTown. :) Thanks, Tomasz!

Tori Laird

My experience at ToyotaTown was great. I bought a great used Toyota with the help of Frank Circelli, who was friendly and thorough, and answered all my questions. He had great customer service, returning my phone calls with helpful answers in very good time.

Jacek Krempinski

It was my fifth Toyota vehicle from this dealership in the last 16 years. And Tony Coyles was helping me with last three vehicles. Tony is very friendly and knowledgeable. Tony listens very carefully what customer has to say and prepares the best options possible. He is always very professional and to the point, being very outgoing and approachable at the same time. I would always recommend Tony’s services to anybody.

Jacquie Hollingsworth

I recently leased a 2017 RAV4 SE from Stephanie Davis and she was fantastic to deal with. She is very knowledgeable and friendly. She is still answering my questions days later :). She has been very helpful in helping me learn all of the features my new car has to offer. The entire process from beginning to end was excellent.

Anne Marie Brown

New customer. Booked our first service for our new vehicle. Explained that my husband & I are Mask exempt. They were very understanding & gave us a private room to wait for the car. John was excellent. Very helpful & understanding. Highly recommend them.

Adam Dumo

Thank you Geordie for your professionalism and outstanding customer service. We had been in the market for a new vehicle for some time. We had experienced both ends of the spectrum of customer service. Geordie by far was our favorite for a number of reasons. Very punctual with responses, not pushy and really listened to what our needs were and found a solution. Thankfully Toyota was the brand we decided on because Geordie made it too easy. Adam and Danielle

Leslie H

Hi There, We have nothing but good things to say about our salesman, Nick Sinko and Toyota Town! The service was great. Nick was very patient as we test drove cars several times. I attended the "Get to know your Toyota Night" and it was very helpful and informative.The treats and prizes were a fun addition to the evening. We test drove cars from all the dealerships along the "Golden Mile" but always came back to Toyota Town and plan to come there first the next time we are in the market for another car. A big thank you to Nick and all the staff at Toyota Town!!!

Tracy Simpson

From the minute my family and I walked through the doors at Toyota Town, we were instantly treated and greeted with genuine kindness. They completely exceeded our expectations of customer service. Baz throughly answered every question clearly without any car jargon, there was no pressure for instant decisions. Came in for hours on his day off to just meet with us again ( didn't even know if we were going to buy yet) .. text back and forth with prompt answers..Baz was incredible and it was a pleasure to have met him. Now for the most amazing financial manager that made this whole dream come true... Nicole is dedicated.. professional .. friendly and beyond just a financial adviser ... she made what I thought could never happen... happen and she is so understanding... it was so easy to be open and honest with her. No saws gimmicks .. no pushing.. just open and not at all rushed ... I can not wait to fulfill my new car commitment so I can go back for the next one... go in ask for Baz and enjoy car shopping like we did... great job Toyota Town London

Louise Sheil

We would like to thank the staff at Toyotatown for the Extensive work which they performed on our 2011 Tacoma. We would especially like to thank Jason Defelice for listening and taking the time to explain the work being done. The attention to all the details by Jason and of course the mechanic who worked on our truck, I want to thank you both and would recommend toyotatown to anyone for service to their vehicle.

S

I was moving from BC to Ontario and needed to buy a car as soon as I arrived in London. I therefore contacted Toyota while I was still in BC, and Gwen Jones was awesome. I had many many questions for Gwen and due to her patience and knowledge I bought the car even before I arrived in London. I am very satisfied with the service I got from Gwen. Thank you Gwen Jackie

Elyssa Hong

First time I went in for service and dropped my car, no one called me to confirm it was ready for pick up, so 5:30 rolls around and I call to be met with “service is now closed”. Now, I’m pretty patient, and fully understanding of issues coming up and was willing to let it go, because I will say I did get my car back same day. Well today I took it back for another service and seasonal tire change. It took me two weeks to book something and no one ever called me or emailed me back from parts. I had intended to buy rims for my all seasons and leave my winters on my current rims. After a long process to just get my service and swap booked I decided not to mention this to them again. Well today after dropping my car, I was called and informed that my service wasn’t going to be done today because it wasn’t booked. I have an email confirmation from an agent directly confirming I had asked to book a service, and confirmed....I informed them to which they left me to wait for him to only confirm 5 minutes later that yes they did confirm both my service and my tire swap.... ultimately they made me feel bad for asking them to do my passed due service today...which was passed due because no one would help me book anything for two weeks. Honestly guys, less than impressed and likely will not be returning. It’s been an unorganized experience to say the least.

Hailey H

I had a pleasure dealing with Jackie Vera at ToyotaTown. She was very understanding and accommodating. I could feel that they are here for customer service to meet the customers' needs and satisfaction not just to sell cars. She gave her direct work cell phone number so that I could do the transaction directly with her. She was very helpful even when it was her day off. If you go to the store, you will see her walking around everywhere being busy, yet she will do her best to answer you and meet your needs/satisfaction. She did not only make sure I chose the right car and I was happy about it but also followed up to see how I like the car. She just wow-ed me. I went to so many dealerships, but haven't met a manager who's so caring and considerate. I am very happy with my purchase and confident that my next car purchase will happen at ToyotaTown again. Strongly recommended!

Brian Callihoo

Never thought I would say that we had a wonderful sales experience with car sales person. Geordie Hock, from the moment we met him was most cooperative in providing the vehicle information we were looking for and was able to answer all our questions concerning features and options. Geordie went the extra effort to arrange test drives and to find vehicles with the color scheme we were considering so that we could see them on a actual vehicle. Due to our time constraints, Geordie was asked to provided a quote with trade-in and was able to do so in a very timely fashion without the normal hassles we have experienced in the past at other car dealers. Geordie was knowledgeable, professional and friendly and put in the extra effort effort to make sure our requirements were met and/or exceeded - a true pleasure to deal with. I have no hestitation in recommending Geordie and ToyotaTown to anybody looking at buying a vehicle.

Shawn McMahon

Todd in service was fantastic. He took the time to explain everything and answer all my questions. Excellent customer service; far too often people are in a rush to move on to the next person/thing. Nice to see someone like Todd who went above and beyond my expectations.

W Horton

I find purchasing a vehicle very stressful but Gwen Jones made the purchase of my new RAV4 easier because she is so knowledgeable of the vehicles and was very willing to spend the time with me (hours over 3 visits) to learn what I wanted in a vehicle and answer all my questions until I was confident in making my decision. When I picked up the vehicle, she spent a lot of time going over the complete vehicle and explaining everything to ensure I would be happy and comfortable driving my new vehicle. I also received follow up calls from Gwen to see how I was enjoying my new RAV4 and asked if I had any questions. Vladimir was also friendly, thorough explaining the warranty products and patient with all my questions.

Mike Fish

Very pleased with my recent buying experience. Conor got me into a 2015 Corolla after weeks of trying to find me the perfect fit. Hen ever tired of my questions or my unwavering price point and was determined to find me something great. Conor is very knowledgeable about the Toyota lineup, and cars in general. Conor certainly made this an easy, painless and hassle-free busying experience (which is not always the case when buying a new vehicle) On the financing side of things, Janine walked me through the lease, payments, and legal with no hassle. Again, not at all pushy or preachy when it comes to the 'sales pitch'. I was very comfortable with both Conor and Janine and would recommend you pay them a visit!

Miron Macejko

Our visit to the ToyotaTown Dealership today was to the Service Dept. for my first oil change on our 2017 RAV4. As always, my wife and I were greeted with a smile and a friendly handshake from Mike Minarsky the Service tech. His considerate, welcoming personality always puts you at ease and he takes the time to really listen to any questions or concerns you may have. Mike explains the service procedure in detail and his suggestions are always appreciated. He is excellent at his job. When it comes to any service questions I may have regarding the care and maintenance of our RAV4, Mike has the answers. He is professional and very knowledgeable and at the end of the day I always feel that my vehicle and I have been well taken care of. Thank you Mike. Miron & Susan Macejko

Colin Deacon

I have been shopping for a vehicle for a while now and have visited may dealerships. I was very impressed with everything about Toyota Town.This is a very professional dealership. The sales representative that i dealt with was Frank Circelli and he was very professional in his approach, not high pressure. I had a lot of questions and he was very helpful and knowledgeable. I purchased a 2013 Toyota Camry and am delighted with this high quality vehicle. I would not hesitate in recommending Toyota Town and Frank Circelli for anyone looking for a quality vehicle.

Lucy Zambon

Hi had my car detailed and they did a great job. It was full of dog hair and MJ Rizkalla had warned me that they might not get it all. I fully understood that and was most forgiving but was royally Impressed when it was literally gone in specific spots of the vehicle. Great job and great service...thanks

Robin Denis

I recently bought a 2015 Toyota Corolla S. Frank was great and took care of everything for me in a timely and efficient manner! I am beyond pleased with my purchase and the service which I was provided. Frank took the extra time when I picked up the car to go over all the features and how to use them and even helped me hook up my phone to the Bluetooth. Would definitely recommend this dealership to others in the future!

RAA

Jason as usual, steps up to the plate and resolves an issue caused by another service advisor. A simple snow tire installation for my Toyota went south as it was placed in limbo (not removed from dispatch) . My wife also had our other vehicle (from another manufacturer) in for a front end alignment later that morning and I asked Jason how it was going. After the discussion I also asked how the snow tires were coming along on the first vehicle. Jason quickly realized that the vehicle had not even been looked at and nothing had been done for almost 2 hours. He quickly took possession, completed the switchover in the computer system and then forgoing lunch, engaged his manager and technicians and had the team swapping the tires. Without hesitation and without us asking Jason immediately made amends which both my wife and I were satisfied with. Due to Jason’s swift action in getting the vehicle completed after his co workers mistake, I was able to make it to work on time. Not only that, the second vehicle requiring the front end alignment was completed perfectly. The other non Toyota dealer said the alignment was fine and tried to sell me new tires. What a “crock of shit”! Vehicle steers perfectly and steering wheel is straight! Pretty amazing dealership as they can fix any make or model, doesn’t have to be a Toyota. And lastly, what about the service advisor that made the initial mistake, well she apologized to both my wife and I. Thats a rarity in todays world. Way to go Jason, always a pleasure to deal with you and I haven’t seen nothing you cant do or resolve. You are definitely manager material!

Odin Neumann

Went in for a maintenance service on my Highlander came out with some rattling noise under my car. Usually have good experiences, but it only takes one - especially with all the money that I spend there. I won't be going back.

Mohammad AlMudallal

Staff have very approriate professional attitude. No cafeteria open for coffee (all customers at the time of service were given tickets for a drink/coffee and no one realized was close). Thus deslership should consider having self service coffee/soft drinks corner and discontinue the old fashion with the tickets + have more trust toward their customers in this regard. I expected a much better waiting area and playground/ play corner for kids compared to other Toyota dealerships in the province. Kids play corner is very poor, and doesn't even fit 2 kids to play to make them a bit busy (everyone will be in that position one day of your lifetime with 1 or 2 kids joining you for 1/2 hr or 1 hr for service at the dealership). At the end, quality of work/service is our goal and it's well done within reasonable time frame.

Dave Parent

I am coming up on 6 months with my new corolla that I purchased at ToyotaTown, London. My product advisor Shawn Longworth was very professional and made the process very easy. I am quite happy with my new car. Thanks, Dave Parent

Satnam Atwal

I call to buy Rav4 and ask the lady price and models she said go on website, then ask her what is taxes and total cost she said go on website. I made mistake I should reply why you guys have phone line and what are you doing in the office if everything is on website. I think they should close office.

Valerie Lefrancois

What an amazing experience and incredible service!! We were in London for a hockey tournament and had to drive 6 hours back home on Sunday. Saturday morning our check engine light was flashing and track off light was on. We headed to ToyotaTown to get it scanned and were informed the coil was misfiring, however they were not sure if they would have time to fix it on that day as they were already overbooked! Meaning we would be without a vehicle for 3 days and would've had to extend our stay for an extra night so the 4Runner could be fixed on Monday. Only 3 hours after dropping it off, Jason called us to advise that rodents had ate through the wiring connected to 2 our cylinders and advised they still aren't sure that they would be able to finish the job by end of day. A few minutes before quitting time, Jason called to advise that the 4runner was fixed and ready for pick up! We are so impressed and incredible grateful for the amazing service we have received, we would recommend ToyotaTown any day! THANK YOU SO MUCH JASON❣

Carol Shantz

Working with Jason In the service department through some tough times has been an excellent experience. I know he needs to be neutral considering we are dealing with another dealerships work I’m not satisfied with. He has made the experience pleasant and I appreciate all his help and advice.

M G

Great customer service! They have renewed my faith in dealership services! They checked all that I asked for, even after another dealership said it wasn't under warranty a few weeks ago. Direct answers to all questions that I asked followed by a plan to address these items. Jason was great to speak with and was genuinely interested in helping me out. I wish I would have went there sooner!

Michael Breton

We recently bought a 2013 Rav4 at ToyotaTown. We worked with Gwen Jones in the sales department and she was professional, helpful and knowledgeable from start to finish. She even picked me up at the bus station as I came in from out of town. Highly recommended!

H Orlowski

Peter helped me very quickly with my issue and helped me find the most cost effective way of repairing it. He also helped me understand a few services that could help keep my vehicle in top shape. Will definitely be taking advantage of those next service appointment.

Davin Bensette

Thanks Shawn for dealing with me and being very accommodating! I have been looking for a very long time for the right replacement vehicle, and I finally found the right fit. Everybody was very friendly and the purchase went smooth. Highly recommend Toyota-Town and Shawn Longworth.

Lena J

I am writing this review to let other potential car buyers know the great service the staff at Toyota town provided us.justin Maki did it unbelievable job, in not only finding the car I wanted in Ontario but going above & Beyond to making the deal happened for me. It was a joy to deal with the staff. What great service and an excellent deal! I am very pleased with the quick follow-up and questions I had, I came out of the Toyota town with a brand new vehicle and happy I made the trip from Sarnia. Justin is a consummate professional that I trusted right from the beginning. He explained me everything very clearly and he patiently walk through all the paperwork I needed to sign. I will highly recommend Toyota town and Justin to anyone

Alex Lutz

David High listened carefully to our specific needs and wasted no time dialling us in exactly to what we wanted. He also presented some appropriate options for our consideration, without any attempt to lead us a certain way, and we appreciated the additional ideas. We were just in the beginning phase of our new Corolla search but we ended up buying once we agreed on price, done! Andre de Coning in Finance was similarly helpful, very pleasant man and easy to deal with. I'm not one usually to enjoy car shopping but this was a surprisingly pleasant experience, easy-peasy. Price is paramount for me, and the family-and-friends discount made it possible to make my decision on the spot, the other dealership in London had no comparable discount at this time. Thank you.

Dariusz Sobocinski

I have been coming to Toyota-Town to buy new cars for 25 years, the sale services were always superior, so I kept coming to this dealership regardless of other Toyota dealerships being closer to my place. I was able to get a good deal every time and I was always treated with a great attitude, customer attention, courtesy, and respect. Justin was exceptional, he amazed me, that being so young, he was so good at his job, so professional, so customer oriented. I bought the new CH-R and however, I knew what I wanted and I was familiar with the car I selected, he managed to explain, highlight all advantages and recommend the options. I was also able to finalize a good deal this time. Thank you Justin, thank you Toyota-Town. Dariusz

AGNES VERCHES

Brought the car in for a recall and we were looked after by Mustafa Khudhur, who was the perfect host. Friendly, helpful, courteous, sincere & our vehicle was ready in no time. Thank you for a seamless and personalized experience, Mustafa.

Gary Tobin

We brought our RAV4 in for service recently, they repaired a differential leak and completed an alignment. Since the work was completed I have been really impressed by how smoothly the car runs. Excellent work!

tarik menkad

I brought my sienna for an in/out wash to the dealership on May 18,2018 . Paul and John did the shuttle service . They were punctual and pleasant. Toyata specialist Firis did an awesome job, he was very professional. My care looked like new. Thank you guys

Brad

I tried to buy my car out from its lease. I was told there was a 199.00 (+tax) "administration fee" outside of my lease agreement. On top of the "dealer fee" in the lease agreement. I was initially told part of the "dealer fee" in the lease agreement was paid to Toyota Finance. I confirmed with Toyota Finance that it is not. I was still told I HAD to pay the "admin fee" or Toyota Town would not complete the buy out, essentially holding my lease in duress. Eventually they agreed to wave this fee for me, but it's not part of the lease and they can't make it mandatory. Bogus fees. What a headache. Go somewhere else.

Mike Rist

Service was pretty smooth. Prices are a bit higher than I would have expected for a standard service, but the service was good. The shuttle driver, Rich, was fantastic. I’m in the far North so it’s a bit of a drive (especially with all the pick ups and drop offs), however Rich made the drive a pleasure.

Byron McEwen

Service is fine, however their phone systems are frankly broken. Reaching the initial operator works fine but as soon as you are redirected, if no one answers you will be bounced between an apparent "operator who will take a message" (Who never answers to take a message), and the same automated message. This will typically happen a couple times then someone will pick up and hang up on you. Since response issues have been corrected.

Lori Wilson

Service rep was helpful, professional and knows his job. Andy the driver was amazing, funny and best ride anywhere I have ever had! Everything was great and I feel safe knowing that my car is in good hands for all its maintenance and repairs. Your mechanics have never let me down. Thank you

Wilson Akio Higashino

Me and my wife bought our first car in Canada last month, and we have been really happy with Toyota Town and especially with our Sales Assistant Gwen. She is very knowledgeable about all Toyota's option and helped us to find the best option that fit our budged and needs. Everything was crystal-clear explained since the beginning, including all bureaucracy and "winter-stuff that people from warm countries can't think of". I really recommend ToyotaTown and her!

Donna Pritchard

We had over the top service by Chelsea Wakefield. Few days prior to our driving to Florida we discovered a squirrel also liked my bran new 2016 Corolla and took res. under my front hood. Chelsea gave me my options, set up a rental, and kept me up to date status of replacement parts arrival and when competed by service. Chelsea made me feel like I was her only customer. She truly cared right from beginning to end giving me updates every few days. That's feel good service!!

Scotty Imrie

We had a car dealer nicknamed Toyota Tim. A very easy going guy who you feel like your buddies with before you even get the keys to your vehicle. Not so much that this makes the sale, but makes it all much more simple and relaxing. Even our financial advisor was a very nice guy helping put together the cost and put together some essential additions for the vehicle. All went very well and the truck is smooth on the roads. Thank you!

John French

Can"t thank Toyota Town and especially Justin Maki enough for the service we received during our recent purchase of our pre owned Prius V car. Would be happy to recommend anyone to include Toyotatown as a definite option when searching for their next car purchase.

aaron thompson

had a very good experience here. my daily drive broke down so I looked around found a car I liked and all I can say is that Andre and Brian made everything super easy for me all over the phone and email. cant wait to be picking up my new ride on Wednesday !

Tammy Mirault

Recently I went in to purchase my first vehicle (a 2014 Corolla) with my daughter. It was a spur of the moment decision and a decision I have not regretted since. We had the pleasure of working with Chad. He had a genuine enthusiasm for the vehicles we were looking at. Which was shown through his extensive knowledge of the vehicles. Chad made our experience relaxed, fun, and not at all daunting. He went above and beyond what I expected. While there we also had the pleasure of meeting and working with Andre on our extended warranty, plating and licensing. He was a real joy. I would highly recommend Chad and Toyota Town to anyone looking at buying a vehicle. In fact we are considering adding another vehicle in the near future and will definitely be going back. Thank you to everyone at Toyota Town

Robbin Mosdossy

I just purchased a vehicle from Toyotatown and the service was exemplary! From the Salesman, Baz Afara, to the Service Advisor, Todd Servant, to the Finance Services Manager, Andre de Coning, everything went extraordinarily well! It didn't matter how many questions I had, they were all answered with courtesy and kindness and lots of detail and I was encouraged to continue to ask as many questions as I needed to to make me feel comfortable. The options for the extended warranties and the vehicle protection products and the financial choices were amazing! There was something exactly tailored to what I needed and wanted without looking very far. I would highly recommend ToyotaTown to anyone!

Praveen Kumar

It was an amazing experience with dealing with them. I had a problem with my 2017 toyota sienna. I had cross connected my battery terminals by mistake and my check engine light was on some of the systems were affected including BCM cut off the signals to the fuel injector i was not able to drive the vehicle more than 20 kms speed and brought the vehicle to NORTH LONDON TOYOTA in fanshawe park road London. They took it as a good chance to cheat and they took too much money from me for unnecessary things and they removed the fourway flasher fuses and misplaced all the other fuses on purpose inorder me to come back to them. Because when i brought my car to them it was working. I gone back and asked them about it and the service manager is a real junk he was saying what is the proof it was working. I didnt service there i brought to toyota town and explained them all they said they had so many experience from North London Toyota like that. They found the fuses were misplaced and they didnt charge me for that. Pls never ever go to North London at all...!!!!

Jennie Beer

I have to admit I was not a nice or polite customer when I showed up at ToyotaTown I had dealt with to many pushy,rude salesman and I was at the end of my rope! Than I met Sean and he turned things around for me! I told him I wanted an SUV and the features it HAD to have and my price range. He called me a week or so later and told me he found it. He was right, it was perfect! It does not end there he took endless phone calls and text messages from me at night, on his days off, even after I paid for it and drove it for 2 week he still took time to answer questions for me. Sean went beyond his scope of work to make me happy and I would recommend him to everyone.

Deanna Chainauskas

Overall, I would recommend on buying your new or used vehicle from ToyotaTown. When I bought my used 2007 Yaris from this dealership I felt they did a great job of taking care of my needs and made sure I got my car when I needed it. On the other hand, there are things that, ethically I feel, the public and its customers should be very much so aware of. When buying my vehicle I was specifically told my car carried all-season tires. I recently brought it in for inspection and I was told they were winter tires. Had I actually inspected the tires previously I would have clearly found this out myself but I made the mistake of assuming the dealership and salesman would have told me the correct information. I was also told that I would need to replace the front exhausts pipe gasket and they highly recommended getting a 'throttle service" as it would help with gas consumption and its driving. The gasket was quoted at $300 and the throttle service at $69.95. In total, with taxes, these charges would have equated out to just over $420. I did speak with the sales manager and informed him of the misinformation I was given in regards to the tires. He was sincerely apologetic over the issue and we were working on a solution however after finding out other information I'm simply no longer open to a resolution with this dealership. I had two other auto shops give me quotes on the gasket and asked them about this "throttle service" that was so highly recommended by the dealership. I decided on going with Napa AutoPro and spent just less than $105, including taxes, to repair my broken gasket. When I asked about the "throttle service" I was told word-for-word "they're trying to up-sell you". I did not make it a secret when I was at ToyotaTown that I was trying to be as budget-friendly as possible. Although I recognize it was a recommendation they made, it was a recommendation that sounded to have a high amount of importance relating to the functionality of my car and that it would significantly aid with fuel consumption. Then I'm to find out this $70 service really won't do all that much, and that I could go to Canadian Tire and buy a can of throttle bottle cleaning fluid for $10 and have my friend (who used to work in an auto body shop before becoming a police officer) do it for free. You can take this review as you'd like; I'm not telling you not to go to ToyotaTown for servicing. Their technicians are highly qualified and in the end you'll leave with a fully functional vehicle. I am, on the other hand, certainly telling you to get a second opinion and not necessarily believe everything you're told at face value. You just might be able to find technicians that are equally qualified to fix your car with the added bonus of not paying an arm and leg to get great service. I will buy Toyota in the future (checking the tires first for accuracy of course) but I certainly will never trust them again with my serving needs. That, I'm really disappointed with; I really wanted to be a loyal client and would have been if I trusted they were sincerely looking out for MY best interests. Tsk tsk ToyotaTown.

Klas Bot

We have bought two cars from Toyota Town with Brian helping us. He is an absolute gem. He personalized the experience and was patient with all queries. Currently, in the time of Covid, it can be uncomfortable buying something like a car. Brian did everything to help - worked outside, new pens, wiping everything and just being super awesome. Thank you!!

Linda Romao

From purchasing my vehicle from Sean O’Grady to each service appointment being taken care of by Helena Vrabrec. I am cared for and my service needs are met quickly, professionally and personally. I am always treated like a valued customer and that my business matters. Setting the London Toyota Town Team aside from all the other Dealers I have ever worked with in the past.

Susan M

I love to go here for my car even though I have a Honda now. They are Honest , & reasonable. I bought an Echo a several years ago to do a long distant commute. Loved that little car . Rob gave me good advice and took care of my little car. It never failed me because of the great matinence provided by Toyota town and Rob. He takes the time to explain things, treats me like family, tells me if something is wrong but does not do unnecessary work thus saving me money. He always fits me in to their busy schedule. I have since aquired a Honda Fit and still go to Rob/ Toyota Town, I am treated the same. Recently I was looking to purchase an older Toyota Minivan he gave me honest advice with thorough checks till I found the right one, it has given me no problems . I have told my family about this great service that I trust. Both my grown children come to Toyota town to purchase and mantaine their cars. They are pleased, in fact my daughter comes from Hamilton to go to Rob/ Toyota Town for car maintainance. I would advise this dealership to take care of your car to a good friend as well. Great place great service friendly honest staff esp Rob.like family ????

Cindy Tuckey

Brought the car back today without an appointment as there was a rattle from underneath the vehicle after having it serviced 10 days prior. The service advisor, Helena Vrabec was extremely courteous, polite, "up-front" and personable. The middle section of the heat shield was re-secured within 20 minutes of dropping it off with no additional charge to me. I am extremely appreciative of the prompt, courteous service. "Merry Christmas"

H van Alten

I own an 'older' matrix and have it serviced at ToyotaTown regularly. An appointment is made and a discussion is held as to the items to be serviced. Upon arrival the service advisor reviews the service list and confirms or modifies the work anticipated, and advises the duration. There is a 'live lunch counter' in the waiting lounge and wifi is free, seating is comfortable too. Have breakfast or soup/sandwich while waiting, wander through the showroom. Sometimes the service advisor finds a need for further discussion based on the discoveries of the technicians, and presents the options. The place is spotless clean and a basic car wash is part of their package. The management also present a customer discount card. The staff are always service oriented and electronic payment options are presented as the CSR explains the completed work. Always professional here. So I give them a 5 (of 5). Thanks ToyotaTown.

Ryan Snow

Great service! My wife and I were looking for a pre-owned vehicle and we already had our sights on a Venza from shopping online at Toyota town. Shawn Longworth was our salesperson and he was great! Very knowledgeable and honest. He made sure that we were informed about everything the vehicle had to offer and went out of his way to make sure the vehicle was in top condition for us at pick up. I highly recommend him and Toyota town.

Hardik Mistry

I lost the car keys to the rental I had gotten to drive out to Grand Bend on vacation. I had to get the car towed to the dealership but couldn’t get my things out from the car trunk because the car was in lockdown emergency mode. I talked to Ed from the dealership over the phone and he was really helpful and friendly after I had such a rough two days. He assured me they would do whatever they could to get the car unlocked for me so I could get my stuff the day of and not have to drive all the way back home only to come back again once Enterprise had delivered them the keys the next day. He had made a duplicate key and had the car unlocked within the hour. Super helpful and great service!!!!

Brenda Bunn

This morning I showed up to Toyotatown service bay without an appointment. Jason ( a familiar face) a Senior Service advisor greeted me with his usual smile and pleasant demeanour. I told him that I didn’t have an appointment today but had a sleepless night because of service appointment I had done ( the first and only time) at another Toyota dealership closer to my home yesterday. I recalled the events of yesterday’s service at ANOTHER dealership and that it had left me very distraught and questioning the integrity their service department especially the service advisor I dealt with there!!! Jason told me that it was no problem to have a look at my car right away and immediately put my mind at ease. Jason opened the hood of my vehicle, had a look around and then went into the service bay and came out with 2 individuals; Joe Moniz and Sandrae Chen. They looked with a flashlight at my water pump and decided to put my vehicle up on a hoist just to have a better look. After they closed the hood to move my vehicle into the service bay, Sandrae notice that my windshield wipers on the front of my vehicle were ripped ( the other dealership changed my oil yesterday and supposedly did an inspection of my vehicle of fluid levels etc but missed this) !! After inspecting my vehicle, Joe Moniz brought me back into the service bay.... explained things and showed me and most IMPORTANTLY assured me that I would have no problems with regards to my water pump on my return trip to Toronto. When I asked the other dealership if it was safe for this they gave me no assurances and wanted to do it ASAP . The service advisor at the OTHER dealership even said with regards to having the water pump replaced, “You don’t have to pay for it ; it is covered under warranty.” Lastly, Toyotatown replaced my wiper blades and took the time to inspect my vehicle and most importantly, put my mind at ease with regards to my vehicle’s safety. When I asked to pay ... they told me there was no charge and to have a good trip!! I have bought my last 3 vehicles from Toyotatown and had my vehicle service done there over the years. They are VERY HONEST , VERY PROFESSIONAL and EXTREMELY COMPETENT!! Thank you Jason, Joe and Sandrae for helping me out today!!

S AR

I searched for a new van online, and was sending emails to different dealers to collect information. Shawn Longworth of Toyota town was among the very few who was patient and prompt in replying all my emails long before I made any decision. I liked his friendly and attentive attitude, and he was not any different when I decided finally to go to the dealership to see the van and dealt with him in person. Shawn also showed serious interest to win my business and he went extra miles offering different alternatives to meet my preferences. I am satisfied with the experience and recommend both the dealership and him for the business.

Bob Kelly

I recently purchased a Toyota Highlander XLE from Toyota-Town in London, Ontario. It was a recommendation by a family friend to contact Justin Maki to see if he could help us with our wants and needs. Justin welcomed us into the dealership as if it were his home. He was professional, informative and intuitive to our most important needs. All other individuals involved were very easy to deal with, making the process straightforward and stress free. Our vehicle delivery was executed in a timely manner and all our of our specific additions and details exceeded our expectations. Justin ensured that my wife and I were fully informed and confident with the operation of our new Highlander. I highly recommend that you visit Toyota-Town and specifically ask for Justin Maki.

Sara Nicolau

I would like to thank Justin for helping us pick our 2018Toyota Tundra. Your time and patience was appreciated. We are very happy with your service. It was our pleasure dealing with you again.

Carolyn Mosier

Very friendly relatable and nice. Geordie was very understanding and made great suggestions . He explained everything and made sure we knew about what we were buying. The whole process was very quick and smooth. Worked with great staff members the whole time especially Geordie and Janine.

Brian

I reached out this dealership and was put into contact with Alicia Mulcair. She was an absolute pleasure to work with. By far the most capable and personable sales person I have ever had the pleasure to deal with. Update: purchased a 2016 Tundra platinum and couldn't be happier. Now have over 20,000 k and will return to buy anothe in a few years.

liz Broadfoot

I started very lightly looking at new vehicles and met with a sales person and test drove several vehicles. There was no heavy pressure, but there was good followup with me by phone and email. I took a while to decide and went back in several times. When my original sales person was not available because I had not made an appointment, another sales person stepped in to help, again with no pressure. The day that my new Highlander was ready for delivery my original sales person (Justin Maki) was unavailable due to illness. I was very impressed with how well his colleague (OV Khalili) stepped in to provide for a smooth delivery. Dealing with Rita Dalal for the financial services end of things was very pleasant as well. I've dealt with ToyotaTown since buying my 2009RAV and have been very happy with their people and their service.

Iqkhan84 Iq

Really bad experience no dealership is asking to make an appointment for selling cars. When I went they told me we can't tell you anything u have to make an appointment and for the appointment I call them two times but nobody responded to my call with this attitude they not gonna earn new customers. Toyota north is doing wonderful job they respect the walk-in and also doing appointments too.

Rosanne Gambrill

Rosanne and I recently leased a 2017 RAV 4. Sylvia provided us with efficient, professional, expedient service from the first day we went to the dealership until with left with our new vehicle.This dealership has been our choice for purchase and service for over 25 years. We have had a trusting relationship with Sylvia as our go-to person for purchasing and leasing for all that time. She has responded to all of our questions and concerns very promptly without fail. Rosanne and Barry Gambrill

James LaRocque

I recently purchased a 2016 Toyota Corolla from ToyotaTown. My dealer Shawn Longworth was extremely helpful, the entire experience was very painless with no haggling and I ended up paying exactly what I expected. I would absolutely recommend both ToyotaTown and Shawn to any of my friends looking to buy a car.

Liz Maheux

Had my vehicle in for maintenance service and brake work!! The girl in the service department Brittany butler was wonderful to work with, answered all my questions, informed us well of what needed to be done, she was very friendly and knew her job well, thank you Brittany and Toyota town for the great customer satisfaction!! Liz Maheux

Don Blay

On December 19th (window visors installed) and November 12th (brake service) I visited Toyotatown for service. On both occasions I received outstanding customer service from Amanda Krug. She is a consummate professional. She goes about her work effectively and efficiently and makes me feel like I matter. She mirrors the professionalism of John Rossini. Amanda is calm and friendly at all times. I hope that Toyotatown realizes its greatest assets are its people. Don Blay

Phatty Xo

This dealership is very busy and has a lot going on. Only reason for a 3 star is we waited about 15 minutes inside before anyone even noticed us or even made eye contact with me ( I had to stop somone and ask who I should talk too) The customer service rep said I should have made an appointment, but I honestly just wanted to come in and ask a few quick questions. I didn't know I had to call and book an appointment to see a sales rep for 20 minutes to talk about the questions I had.

Hassan Dawoud

After appointment, and after test drive of the car , after agreed for the price 17389 , when we back from test drive to sign the doc they said : the car is sold , it is for couple of hundred dollars , where is the customer respect? Where is the customer service ? They waste my time and my family time, we drive over 50 Km between college , my kids school to get them , we felt disappointed and very bad . This is not Toyota

Johnny B

I would like to thank Sylvia Donovan at Toyota Town for her amazing help in the purchase of my new 2016 Toyota Corolla LE. This was my first new car that I have purchased. Sylvia's knowledge and expertise helped make an important purchase for me stress free and very exciting. I love my new Toyota and would recommend to anyone looking to buy a new car to check out Toyota Town and ask for Sylvia.

Robin M

I am from London, yet have had a job in Hamilton for the past several years. I make sure to do my servicing at ToyotaTown when I am visiting my mom in London as I am so happy with their service, with the staff (usually Rob Dako helps me), and the quality of the work. Although I have a Honda, they treat her just like a Toyota (she's not discriminated against ;) ). The prices for the repairs are not more than expected (usually less) and are done quickly. I will keep getting service done with ToyotaTown for as long as I am living close enough to get it done there, even if it means driving from out of town. It is not easy to find an auto mechanic that you trust, that is friendly, affordable and does quality work. ToyotaTown goes above and beyond and makes it so I don't dread bringing my car in, which means that she gets problems fixed early. Highly recommended.

Bill B

Driving our new 2017 Prius V and loving it. Thanks to Allycia Mulcair. She was great to work with, enthusiastic and fun, knew her stuff, and if she didn't, got the answer quick. Always followed up on what she said she would and promptly. Best car purchase experience I've ever had.

Lyndsie Kelly

My husband and I stopped into Toyota Town last week. We had previously bought from Toyota Town and were in the market for a new second vehicle. Immediately we were greeted by a very friendly face, Shawn Longworth. Shawn spent about an hour with my husband and I as we talked about the things we wanted in a car and didn't want. Even though we were clear no decisions were being made that day Shawn was never pushy or rushed us away so he could get with another potential customer. My husband and I decided the Corolla Sport was the car we were leaning toward most and Shawn even took the time to take us for a test drive. We left Toyota Town that day feeling appreciated and that all of our needs and concerns were met. Of course Shawns bubbly personality and great sense of humour helped make it that much more of a fun experience. We highly recommend a meeting with Shawn if you are thinking about stopping by. You will not be disappointed!

Sharron O'Brien

Toyota Tim brought me to your dealership, I see him on Facebook and at London Knights games...as soon as I walked in and he approached me with that smile, I knew it was our very own Toyota Tim. My kids love him as well... so personable, knowledgeable, friendly, supportive and above all patient with my multiple questions and trepidation in making such a huge purchase. I loved the overall feel of your dealership...even a snack bar...who would have known. I will definitely return...

Medhat Roman

Great Service. Done on time and accepted to fix my car in short notice Thanks MJ & Happy New Year

Ted Brown

We were recently at Toyota Town looking at the 2018 Rav 4. We had the pleasure of meeting David High who is in sales. He was very friendly, informative and knowledgeable about the vehicle. We never felt any pressure to buy which made it easy and comfortable to talk to David. He was very helpful and answered all our questions and worked to put a good offer together for us. We would definitely go back to see David when we are in need of a new vehicle.I would highly recommend David to anyone who is looking to buy a vehicle. Ted & Teresa Brown

Mike Ley

Horrible Customer Service. I brought my car here as it was damaged in a break in. They have an offsite body shop called White Oaks Collision. Please search and see the review there to get the full scope, but the short form is it took 7 weeks, multiple attempts and overall very poor Quality Control. The issue with Toyota Town is that I've asked to speak to the service manager John. John addressed my concerns professionally the first time. I asked to have someone higher (GM, Owner, Regional Manager) but they didn't. I then called again and advised the poor ongoing service at White Oaks Collission and John said the owner gave John permission to speak on his behalf and advised that the car will not be repaired to my standards (standards being returned with no scratched on the repaired/repainted areas which I think is acceptable). John then advised I need to pick up my car and to take it elsewhere. Is this really how you want to treat customers? At that, the GM refuses to call someone with a legitimate complaint? Horrible customer service which will now result in further escalations with photos, notes, and calls to prove it. I STRONGLY SUGGEST DEALING WITH ANY OTHER DEALERSHIP. ***Update*** Re: To the owner: Thank you for the reply. I would've appreciated the phone call as I've requested a call on two separate occasions and didn't hear back. My frustration is with the sake that it took 5 different visits to pick up my car and the lack of quality control inspected when returning a "repaired" vehicle. I have two problems with your reply. 1. Your statement saying the bodyshop repaired/buffed parts on the bumper and and trunk lid is either an outright lie, or was I was not advised of such repairs. I fully inspected the vehicle yesterday and both the bumper and trunk lid have scratches on them and I was only advised they were repairing the doors, windows, and surrounding areas caused by damage. 2. I was definitely not advised that I or my insurance would be reimbursed for the work done should I take it to another body shop. Your service advisor John told me the work is now completed (after 5 attempts) and if it still wasn't up to par that I can take my car to another bodyshop and resubmit their quote to my insurance. As an FYI my insruance is saying that I'd need to submit another claim which costs me $500 as a deductible. John advised me yesterday that I needed to get my car regardless of the condition yesterday. Please keep in mind that each time I saw the flaws in the vehicle that your advisors, and Manager (JIM) agreed and acknowledged them. I took several pictures of the issues. I will say that after picking up the car yesterday afternoon that they addressed the concerns and repairs with exceptions some paint imperfections. You need to understand that from a customer experience, waiting 7 weeks, 5 attempts, multiple requests for call backs and having non them met will paint a poor experience.

Peter F

I live in Toronto and shopped around for a car / good deal. I got in touch with David High at Toyota Town and all my questions were answered with ease. I am a very picky buyer, and have a lot of questions. David went above and beyond to assist me, answer promptly, and give me full breakdowns of what I needed to know. I am 100 % satisfied with his service and this dealership, and would highly recommend anyone in Toronto shopping around to check out Toyota Town. I will definitely be back and a return customer, and will recommend David to friends and family. Thank you.

Saleh Abu Rumh

We bought our new CH-R, we got an excellent deal in the market, a lot of safety features, car look cool . Shawn Longworth from sales has done great job to satisfy us, everything was perfect and on time. Finance approval was simple, and smooth. Keep the good job. Saleh & Abeer

Hongtao Yang

Very bad experience of oil changing last week. The service technician's work was good. But the cashier, a young lady is very cold and rude! She called my surname directly without any title, pushed me to pay before showing the receipt, and no any response when I said thanks after the payment. I'll never go to Toyota Town again as long as she is working there!

Dorothy MacDonald

I dealt with Gwen last time I bought my car. I bought a 2016 Corolla and was very pleased with the car’s performance. Unfortunately I had an accident which totalled the car, but I walked away without a scratch. Totally impressed! Gwen is very knowledgeable about the cars and was ever so helpful in helping choose the right fit for me again. Overall, over the past few years Toyota Town has impressed me with both their quality of product and service. I’m sold again!

Geoff Green

Fantastic dealer. Went in to see what they could offer that would compete with an offer recieved through my employer. Dealt with Gwen who was exceptional, both from a personable perspective as well as a perfessional one. To my surprise, and this speaks to their willingness to meet their customers needs and ensure all walk away happy, they were able to get within my employer offer. Gwen and Stephanie worked very hard to ensure my wife and I got the best of the best treatment. Sadly, and through no fault of their own, I had to walk away as my employer offer had the vehicle in hand where Toyota Town wouldnt have until end of month, which is reasonable in my opinion. That being said, I walked away happy and felt I was treated well. I'll certainly be back for all my service needs. Thank you Gwen and Stephanie.

Zhifeng Ding

I called Toyota Town and got an appointment in three days. The waiting room is well arranged for 2 meter social distance. I have felt safe there. A service of oil change and break inspection took me 1 hour there. The price is still very reasonable, the best in the town. The reception people are very polite and warm as always. I fully recommended Toyota Town and will go there again for sure.

Charles Nicholls

I would like to thank the crew at Toyota town for the excellent service. Chelsea was the service tech I spoke with. She was very kind, made me feel very comfortable, and at ease with my car. I highly recommend her. Great sense of humour too. Great environment all around. Thank you.

D Geraghty

I've had some bad experiences in other shops. So, I have become really picky about where I get my car fixed and by who. If you want honest, quality workmanship Mike Jansen at toyota town is your guy. And the customer service is great!

Helen I.

Best customer service ever! Staff are super amazing and friendly, amazing people! When they are fixing your car, and say they'll be an hour, they really do mean only an hour. They also give coffees, which I appreciate forever and forever. Jason DeFelice is awesome! He explains what they are doing to my car incredibly well, and I understand. I am no car person either. All the staff are incredibly friendly, and you can joke with them. They are like family and friends you can talk to. they honestly deserve a raise, they all work so hard, and they are amazing at what they do. They need to be more appreciated.

Nathan Lewcock

I recently purchased a 2011 Volkswagen Jetta TDI from Toyota Town after a long search through the lots of other VW dealerships in and around London. Typically I'm reluctant to buy anything used from any other branded dealer but the manufacturers (Understandably, it's hard for an outside dealer to have the same knowledge base about the car as someone who sells them regularly). My experience with Toyota Town was just the opposite. Sean McRae was easy to work with and continued following up with any questions I had even long after the sale. Post sale, I've since had the car into their service department 3 times to take care of some general maintenance, i.e. oil changes, new summer tires, etc. Me, always leaving things to the last minute, was able to call Sarah Cawston directly in the service department, the day of or end of day before and she managed to squeeze me in every time. Even on some very busy weekends. While there, Sarah was extremely helpful in addressing any questions I had and she even followed up with a local VW dealership to double check the specific service information for the car. Every time I picked up my car it was washed and ready to go. These guys are pros and I will be certainly taking my car back here for it's next service as well as consulting them first before my next car purchase. Keep up the great work!

Anne Drover

I was there on April 11th to have my all season tires put on. In the two plus hours I waited, I witnessed some things that were bothersome, and had the pleasure of chatting to the nice greeter. When I first walked in, the waiting area was crowded. Incredibly, a woman was stretched out across one of the three couches, with her runners off, fast asleep. When she finally woke up, an older gentleman was standing near the couch, and she asked him if he would like a seat. She cleared her backpack, purse and jacket from the other side, so he could sit down. After that couch became vacant, two women sat down. From out of the front of the hoodie of one woman, a chihuahua popped out and was brought out to sit one her lap. The dog was well behaved, but I, for one, am extremely allergic to dogs. I probably wasn't the only person there who is. Finally, after over two hours of waiting, I saw the nice man, who washes the vehicles, bring in keys that looked a lot like mine. I got up to go pay, was asked by a service rep, who was seated, if she could help me. I told her that I was fairly certain my keys had just been brought in, and that I would like to pay. She checked the board and couldn't find me, checked her computer, and then she walked over to a group of service reps chatting at the photocopier, and took my keys and bill from one of them. The point of my long story is that I am seriously reconsidering coming to ToyotaTown. We moved here last summer, so I have no customer loyalty. I have never experienced a wait time and waiting area scenarios like yesterday. Perhaps the nice greeter, or someone else on staff, could circulate through the waiting area to wake up sleeping customers hogging the couches, or remind customers that not everyone is happy to see their dogs. Also, getting keys in a timely manner is always appreciated, especially when a customer has waited for almost two and a half hours.

Saeid Gorjian

Before coming there, I didn’t figure out what’s a meaning of Fraud and Scam but after that I realized that. I went there for full maintenance and they changed me recently $1000 for that . After learning there, just few days after all problems come back again, brake noises, engine shaking. I came back there and talked with their agent who completed my process he just started to excuse and said that I have to book a time again for more maintenance and also I should pay again. I never ever come back this place anymore and if I had a option for minus 5 undoubtedly I will give them because they deserve for this. I hope that anyone has plans for maintenance or something else before going this place do more searches

C

Big shout out to Justin Maki for being so helpful to me when I went into the dealership an hour before closing and stayed late to help us select and to purchase a car for my sister. We are very happy with this dealership and had a great experience all thanks to Justin. Also Rita from administration was very helpful as well she made it clear to us that we could call her anytime if we had any issues or needed further clarifications regarding all the paperwork! Thanks guys!

Jeramy G

Toyota town is a awesome place to buy a car when I got mine it was low pressure and very friendly staff. I had Justin Maki help me pick the corolla SE and it’s so much better then my last car I’ve had 0 issues and 2 years down the road Justin still checks in on me to make sure I’m happy with the car. Also when I get my service done everyone there is helpfull and friendly

Michele Kennedy

The service has been excellent and MJ was professional and helpful. My car was in for a recall repair which was handled efficiently. The extra request I made to replace the battery in the key fob was also taken care of. Thank you!

Christina Murray

We arrived later than we had planned to (half an hour before closing) but Gwen didn't rush us out the door at closing time. She answered all of our questions and helped in us making our decision about buying a Prius this time or staying with another Corolla. They were setting up for an event the next day and she apologized multiple times for all the noise and commotion but it didn't really bother us. Everything about our purchase was very professional and pleasant .

Dianne Jensen

Just picked up my new 2018 Toyota RAV4 Limited. Previously had a 2014 RAV4 Limited that was totaled in an accident. The 2018 RAV4 has a smoother ride. There are a few changes but basically the same as the 2014. The bird's eye camera and collisions indicators are great additions. I dealt with Gwen Jones, a Product Adviser. She was amazing. Her knowledge of the different vehicles I tested was superb. At no time did I ever feel pressured, which was great. Gwen gave me all the options and let me make the decision. When I picked up the vehicle Gwen spent a great deal of time going over the vehicle. We sat in the car for quite a long time while she went over all the features, also setting up my phone. There was no rush and Gwen made sure I was satisfied and had no more questions. Thank you Gwen for making this an enjoyable experience for me.

Steve Viragos

I have been taking my 2009 RAV 4 to Toyotatown for all servicing since the day I bought it. At 192 kms, it continues to run perfectly. I credit the technicians and service advisors for their sound advice and work on the vehicle over the years. Peter has been my advisor during my last few visits. I find him to be very knowledgeable, professional and personable. He also applies parts and labour discounts whenever he is able to assist with the cost of the repairs. I appreciate his honest and thorough advice.

Theresa Refflinghaus

The sales person was very knowledgeable of the vehicle we were interested in. She was very thorough in explaining everything about it. Fun test drive. She was never pushy. She made our buying experience a good one. Thank you Gwen!

Candice Wade

I had a very unique situation and Stephanie was able to work with me and find something I was happy with. She did not get frustrated or annoyed, but stuck with it start to finish until I was pleased. After I got my car it had a little maintenance trouble and she was very quick in helping me get it back in to service the problem. All of the maintenance guys I interacted with were equally as willing to help. Thanks for everything!

Mark Carruthers

During my 2 most-recent visits to ToyotaTown London, it was the first time that I had seen Brittany Butler at the dealership and I am just going to say to management at ToyotaTown: "You've got a good one in Brittany!" Brittany was not only very pleasant and attentive to my needs but, in my opinion, did much more than just "process me & my car through" for what I had to have done to the car, like so many others in your service department have done over the past 15 years since I leased by first Corolla through your dealership. In my opinion, Brittany understands what it means to give "quality customer service". Keep up the great service Brittany! Mark Carruthers

JASON DEBATTISTA

Jason was Friendly and knowledgeable, he was able to explain what was being done to my Tacoma. In these uncertain times it's nice to feel like Family when getting my vehicle serviced.

Brian Palmer

My wife and I bought just bought a 2018 RAV4 and we could not have been more pleased with the experience. It went so much better than I expected. If you're in the market for a Toyota, head to ToyotaTown and ask for Chad!

Brenda Bailey

I was very worried that we wouldn't get the car back in time for my daughter to use it to commute to work. She works at the other end of London and it would have taken her 3 times as long to go there on the bus (at night), than to drive (65 minutes + waiting time and transfer time VS 20 minutes by car). Helena really worked for me and got our car done in good time. She was friendly and made the emergency service experience OK!

Nabil Osseili

Thank you Firis for a such great welcome and service. I was very pleased with the level of service you provided me today. 23/10/13 Once again, Firis has proven to have a great deal of experience and confidence when I brought my Sienna for service. Thank you. 08/09/2017 Always outstanding and excellent customer service. Firis is a great asset to Toyota Town and customers always gets exceptional welcome and care from him. I will definitely come back for service and recommend this place for family and friends. 07/02/2019 Outstanding service by my reliable service advisor Jason DeFelice. Thank you

wendyhulgaard

The staff works well together and Susanne, Ovi, Rita and all else involved made my experience pleasant. From test drive to picking up my vehicle, i felt comfortable. Any questions i had were answered. I LOVE MY NEW RAV 4

Robyn Carl

Booking my service appointment was easy and quick. Firis worked around my schedule and ensured my needs would be met in a timely manner. Additional service was required and Firis contacted me before proceeding, and let me know the issue with my vehicle (in lamens terms - very important for someone like me), the cost, and still guaranteed that my vehicle would be ready on time. Firis' promise was kept, and I was a very satisfied customer today!

Larry Needham

I was extremely impressed with Justin Maki and the process of buying a car at Toyotatown. I did not know what car I wanted to buy. Justin presented the options and we narrowed down the search. I drove my two potential cars with Justin describing all features of each. The Corolla SE was the car I bought. I found the financing portion very straight forward and Justin was very transparent at all times. Finally, with picking up the car, Justin presented all information so we could enjoy all the features of our car. Overall, the entire process was fun and enjoyable. I would recommend anyone thinking of buying aToyota to see Justin Maki.

Steve Dawe

Justin Maki at ToyotaTown helped us greatly in our search for a new car. He was friendly, knowledgeable, and welcoming. My wife and I brought our 3 children with us on our test drives (we had to make sure there was ample room in the back seat!) and he was very accommodating. I would deal with him again and again.

Sang Bin Lee

Thank you, Mr. Rob Dako, for taking my car in on such a short notice. Not only your service was exceptional, you took the time to explain everything that was done and what also needs to be done to prevent further damages. Although I am not driving a Toyota right now, I have always been impressed by the courtesy and professionalism provided to me by this brand.

Joanne Browne

Toyota town has a wonderful staff. Everyone is so polite, kind and tell me all I need to know. I live closer to the Toyota on Fanshawe but you have given me such great service for 9 years, I would not change. Thanks. J. Browne

Olga L

I am really impressed with Toyota Town and the assistance I got there from Shawn Longworth and Andre de Coning. I was looking for a Toyota online, having driven a Yaris for the last 4 years and absolutely loving it, and I found a couple of options that were appealing to me at this dealership. After sending a quick inquiry via email, I received a call within 10 minutes. I then received an email and it was really easy to make arrangements to check out the vehicles. There was no pressure of any kind. The hours are very convenient and they were able to work around my very busy schedule. Shawn Longworth was really awesome to deal with, very courteous and fun, he knew the cars he was showing inside and out and it made the whole experience lots of fun and not a bit stressful. He was able to answer all of my questions. He was really a joy to deal with and not just because of his knowledge and understanding of the brand, but also because of his personality and sense of humour. I also appreciated the service I got from Andre de Coning, their business manager, who was also very helpful, professional and understanding. What a great team! I will definitely recommend Toyota town to anyone loooking for both quality vehicle and great customer experience. Oh, and yes, I love my Prius!!!

Jessica Kay

We were randomly assigned to Geordie Hock (Product Advisor) based on when we requested an appointment to test drive a Sienna. We were so glad we ended up with Geordie. He was prepared ahead of time for our arrival, concise and tailored our appointment based on what we shared and asked him upon arrival. We sincerely appreciated his approach as a sales rep- friendly, trusting, transparent, detailed and responsive. We absolutely recommend that you request him!

Amber Burton

We came in after test driving and comparing local competition and had narrowed it down to ours and one other. We presented our information and William responded with knowledge and was very personable and got us exactly what we were looking for. We ended up purchasing our Highlander that evening. He even waited for us to finish with another staff member after the dealership had closed and was attentive to our children and included them in the process to keep them engaged in the 'not so interesting' parts of the process. Throughout our purchase and delivery process (William even came in on his day off to make sure we were well taken care of) he was excited for us and was a very genuine guy. He is truly a people person, whom I would recommend to family and friends as often as I can!

Twana Maroofzadeh

Justin Maki was great and very accommodating to everything that I needed. He gave me a great price and gave me all of my options. A Toyota was not my final purchase choice but that had nothing to do with Justin. He understood my needs and was pretty chill about it. I've already recommended his services to other Co workers and highly suggest other go for him on a new car purchase as well.

Rami Youkhana

Excellent experience and a really professional service by Firis Sharif. I Always go back to him and he always makes sure that his customers are taking care of even when they’re waiting inside. I would definitely recommend you to him if you want to have your car serviced at Toyota Town.

Andrew Bilsland

So it's been a year now since i bought my first vehicle ever from the team here at toyota town and i'm still 100% satisfied with my purchase. Im glad I looked around first and found this place as they were great through the sales process and even better with the service. Ask for Mike Jansen if you need to get your car looked at, he is extremely knowledgeable about the cars and can troubleshoot and fix any issues or questions you have.

Angry Bird

Service date: 2017/12/13 Service Adviser: Firis Sharif I brought my Toyota Sienna for the recall campaign service and was welcomed by my amazing adviser Firis who welcomed me and made sure that my service was done in a timely manner. I also would like to extend my thanks to the shuttle service drivers John and Gord for their excellent customer service and timely pick up and drop off. Overall, I am very pleased with my service experience and definitely will come back when service is needed. Thank you and keep up the good work.

Karin Lawrence

Recently, when my Rav had an issue with the gas tank, the staff at Toyotatown went above and beyond to give me good service and look after me. I have been a customer of Toyotatown for many years and found that the people in the service department listen to my concerns and take them seriously. If anything continues to be an issue, they endeavor to make it right. Thank you Ed and your department members for your excellent service.

Nelson Elder

We always look forward to our visit to Toyota Town. The ladies and gentlemen who set up our services are very congenial and competent in their approach to business. They are always ready to explain everything on the invoice. You have a very friendly staff. Oh, and the coffee is a bonus.

Sue Posno

Have bought two vehicles from this dealership in the last two weeks. Purchased a 2013 Toyota Venza and a 2012 Toyota Corolla. Sales people were: Brian Komar (Sales Manager) and Menat Al-Bayya (Sales Associate). They both demonstrated excellent communication skills and there were no pushy sales tactics used. Just really good information. No questions went unanswered. We have been at the dealership several times over the last few weeks. Every visit was perfect. They are always busy, but each time we were there, we were never rushed, and everything was done in a timely manner. I was very impressed with the level of consistency that I experienced with each visit. I will recommend ToyotaTown to anyone who wants a great experience.

Coldlake Alta

Dealing with Justin was the only time I have actually enjoyed buying a car. We had seen one online that seemed to fit our needs and Justin very thoroughly helped us to see that it was. Our interchanges with Justin were light, friendly, and very knowledgeable. My daughter was very pleased at being treated as a valued contributor to the process - not something that always happens in businesses. Our RAV4 is going to live forever. My daughter's 2005 Matrix will be dead by spring and there is no one else in this marketplace we would go to other than Mr. Maki

Thomas Donner

Not impressed. Went in to look at a new Venza to replace my 2003 Altima. The Venza offer was great and I was considering it until we started talking trade in value. The sales rep (really nice guy, sorry can't remember the name) went outside with a "manager/estimator" of sorts and came back with their offer on my car: $500. I think the sales guy was a little embarrassed to bring me this offer and I was annoyed that there was no reason given for the low offer. The woman who did the estimating did not want to talk to me. At this point negotiating was pointless. I got up and left. Bought a Subaru instead. Very happy with my decision.

Ingy Barclay

I bought my Toyota there in 2016. I have been very displeased with the reception staff for service. And now they have misplaced my winter tires that I paid them to store. And are rude and condescending. I don't recommend them for service. Get your Toyota and service elsewhere.

PK Karpowicz

I have purchased a few vehicles over my life, and this was by far the most easiest, memorable, and hassle free experiences. I purchased my 2016 Corolla from an excellent sales person, Tomasz Kisiel. He took the time to listen to my needs, what I wanted from a vehicle, and what I was willing to pay. Not once did I feel pressured in any way, like most car salespeople get known for. When it came time to pick up my vehicle, the entire experience was enjoyable, easy, and memorable. They took the time to even put a bow on it, and took a photo as well. I am not super tech savvy, so when I acquired a new phone, Tomasz Kisiel, was also kind enough to take the time out of his day and set up the cars bluetooth system, so I can use it handsfree.. At this point, most other companies and dealers wouldn't bother, but even after the purchase, the service was still top notch, and impressive. I highly recommend this dealership, and the sales person Tomasz if you are either looking fora new vehicle or even a used one. I will definitely return and purchase any future vehicles from here. Thank you again, I appreciate the awesome experience :) R. Karpowicz