Reviews of Oakridge Ford (Car Concessionaire)

Nando Davila

I have experienced the other ford dealerships in London and not one of them compare with oakridge ford. your service and client focused business is great. recently purchased a mustang California special from you as a one of a lifetime toy for me. you take great care of it when I bring it in for oil changes and your service staff (Brandon Lilley) is beyond friendly and personable along with great product knowledge.

Seven Shellard

•No-pressure, didn't feel rushed •Trustworthy •They listened to me •Quick and painless the dealership made the process easy • clear communication •No games •Salesperson went above & beyond they had all the little extras a cold beverage , Wi-Fi, activities to entertain children . I cannot say enough about Zackhary Smye he is a man of honor and integrity. He did everything he could to assist in the purchase of the vehicle to make sure all expectations were met. He also made follow up phone calls to assure compete satisfaction. If you are looking to buy a vehicle in the near future, pay a visit to London Oakridge ford and ask for Zack

Bobbi-Jo Linner

What a great experience. My husband and I are very pleased with the quality of customer service we have received from Matias Viovy. He took the time to explain the ins and outs of our vehicle. Going from a 2009 to a 2018 there was alot that I needed to learn, he was patient and spoke with confidence. Also, as we were buying in the age of Covid-19 there were some things we had to wait on, and as soon as the items arrived I was notified by Matias. Id also like to mention, while we were in Oakridge Ford the team was very upbeat and friendly. Speical shout out Jillian Head our finance manager for helping us to feel 100% satisfied with what we are paying for. Highly recommend this dealership!

Ameena Sadique

I recently bought my Range from Oakridge Ford , Norm and Brandon were absolutely amazing !!!!! They dealt with all of my questions , my many calls, my indecisiveness and went the mile for me and my new ride ! Thank you guys you’ve been amazing!

Jeff Avery

We just bought a used Escape from Reese. He was incredibly friendly, and helpful and made it a great experience overall. We're thrilled with our purchase. I highly recommend Reese, and we'll definitely buy from him again!

Jessica Stovel

Adam M. was an amazing help to me when I was looking for a new car. Adam was very patient with me and answered all my questions, showed me how everything worked, and ensured that I had all the features set up before I left with my new Ford Escape! Even after bringing the car home, Adam has taken the time to follow-up with me and answer my numerous questions! Adam has made the entire process easy throughout and I can’t thank him enough for all his help! I would highly recommend purchasing a vehicle from Oakridge Ford - ask for Adam’s help with your purchase!

NWCanuck

There's no money in recalls and Oakridge Ford knows it, but they'll try. They just completed my airbag recall. As I drive away, I wasn't even a block away and my car stalled at speed loosing power steering but not control thankfully. Looked at my paperwork to see what they had done. Tech notes "Car stalls in gear and hard to start".??? Was fine when I dropped it off this morning? Service attendant never mentioned it when I picked it up. Took it right back and was told right away the two issues, airbag and stalling at speed are unrelated and would I like to book a service appointment come Monday to diagnose the NEW issue. How about you disconnected the battery during the airbag recall and reset the computer in the process wiping the throttle body settings in the computer causing the rough idle and stalling issues. Stood my ground and called them on it (caught them red handed) and they replaced the throttle body at their expense (under an extended throttle body warranty they said). Its a 2011...please...just admit when you screw up. Or better yet when you know you've created another issue buy fixing something else. Then fix it and save yourself the embarrassment and the loss of a loyal customer. BTW just because you service my car and give a high quote doesn't mean I want to sell you my car and get endless calls from your sales department.

Eric Curtis

We were very happy with our purchasing experience. Norm James is a very engaging salesperson, very professional and easy to work with. Bill Sluys was very professional and sincere in his dealings with us. Overall, a positive experience and we will surely return.

姜易

Very happy experience here. Thanks to Norman and Jill, I got my new 2020 F150.

Steve Watson

Great buying experience from beginning to end. And good follow up afterwards to make sure we were satisfied. Thanks Ted C for a job well done!

Whirled To Hear

Oakridge Ford is pro all the way. They treat you like a person and make sure all your needs are fully met. Norm James and Brandon Marino are the team to beat. They had me in and out with my new truck in record time. You can’t go wrong dealing with Oakridge Ford.

Derek Finlay

Have bought three vehicles through Oakridge Ford and have always used Reese as my sales guy. He knows what he is talking about and is always there to lend a helping hand. He makes sure things go as smoothly as possible and makes the transactions as easy as possible. I would recommend Reese and Oakridge Ford to anyone and will continue to use them with future purchases.

Shawn Atkinson

Good people to deal with. My new truck was ready when promised, and they had it all clean and shiny for me!

Ali Ismail

Friendly and welcoming staff who provided me with excellent service. Michael Tolsma made the car buying experience easy and enjoyable. I highly recommend to anyone!!

Tom Shaw

Had my car serviced yesterday and the Service Advisor went out and backed my car in the service bay when done as I am using crutches, it was much easier to get in and go. Top-drawer customer service....

Bryan Bian

We are so happy with the purchase of our new car at Oakridge Ford. We are really appreciate the help and professional service from Norman. He is such a nice person with great patience. No doubt I will come back for our future purchases. Thanks again.

Jan Luistermans

Their parts and service department are always friendly ,honest and if you have a Ford, the place to go.

Chloe Fleury

Norm was a dream to deal with and Samira was exceptionally helpful! We got great service and we will definitely be going back! Thank you for putting us in our dream truck!

Jill Zupancic

We recently got the new ford F-150 and are so happy with the service we received at Oakridge Ford. Alex at the front desk was a delight to deal with and very helpful. Teala in sales provided 5 star service throughout our whole experience. She made the process seamless and very pleasant.

Amer Khuzam

What a great attention to details What a great standard of customer service delivered What a pleasure I have to visit Oakridge Ford and make business with them, Dennis tried his best to make it happen without giving up, Danniel was supporting too. THANK YOU Park Ford team for all the above Amer Khuzam

雷冬旭

Great experience! Micheal is very patient and professional. Very satisfied with my new mustang eco boost.

Emma Fissenden

John Gillan @ Oakridge Ford was attentive, friendly, helpful, and honest from the start; this was my first car purchase and he made what could have been a stressful experience very easy. He even came in on his day off to help me out. Any question we asked he either already had the answer for or went to find the answer out from someone else. After picking up the car he even followed up via email to check in and see if I needed anything. Definitely recommend!

Gail Nicholson

I went in to price a new Ford Escape- and found a perfect low mileage, "gently used" vehicle with the help of sales consultant, Ted Cascadden. It was my lucky day. It was a beautiful car and Ted was very professional in pointing out all the features offered on this vehicle, that would cost thousands more on a brand new car. Ted is a very knowledgeable about the products he sells and shares this knowledge with the customer. I felt confident that we would enjoy this vehicle for a number of years.

McIntyre Mowers Lawn Care

Big thanks to Norm and Brandon at Oakridge Ford for hooking us up with the new rig. I'd give them 6 stars if Google would let me, thanks guys.

phill uth

Just bought our truck at Oakridge Ford. Had a great experience working with Norman & Jill. They are professional, knowledgeable, accommodating and responsive. Thank you!

Tarig Zarroug

Thanks to Jim Granger for great customer service before & after sale. He has been very friendly and caring even about the very little details. He made me and my wife feel as we are the only customers. Definitely, we will contact him for every single thing and we will always recommend him.

Quick420ful

I bought a 2010 ford fusion at oakridge ford came with 5 free oil changes,they wont honor the last one even though the coupon says #5 of 5.Also I had my throttle body replaced as part of a recall,now the car uses waaay more fuel and idles too low.They quoted me 1hr labour to fix it!!!! They caused the issue and I have to pay for it.This is a horrible dealership with rude customer service on the phone and they talk down to you when you ask any questions.I will be going to highbury ford from now on or st thomas ford if needed.This has been my dealership for over 30 years.......not any more.

Famp brown

Had a very good experience with this dealership. Travis Wiper was helping us out! Very very good customer service. Super polite and friendly, also very helpful. Will be coming back in the future if we’re looking for new car!!

Josh Rundle

I've recently had the pleasure of working with Reese after being referred to him by a friend. I have had some poor experiences with respect to dealerships and sales reps so I didn't know what to expect. Reese was casual, yet professional and helped me get exactly what I was looking for at the best possible pricing. I felt like I was being taken care of which was refreshing. I will definitely be dealing with Oakridge Ford and Reese more moving forward and will be referring anyone I know looking for a new whip because I'm confident he will take care of them the same way he took care of me! Cheers

Jason

Great experience at Oakridge Ford purchasing our new 2020 F150 Lariat. Norman James was great to deal with along with Samira Rafih in the Finance department. Thanks so much for the excellent service and putting us in the truck of our dreams. We will be back when the time comes. Thanks again!

jim dewar

Just purchased a 2018 Escape sel, from Norm James, it's the second vehicle I purchased from him in the last 8 months. He makes sure your happy with your purchase and follows up afterwards. Highly recommend Oakridge Ford for it's friendly atmosphere and great service.

Brennon D'Souza

What a Truck buying experience should be like.... PERIOD! My Wife and I walked into Oarkidge Ford, and walked out with a Brand New F-150 FX4 loaded to the MAX. (I wish i could have attached a pic, coz you would have notice that our big smiles out shined the trucks brilliant white gleam) We actually walked into the dealership to look at a used FX4, but it was sold prior to us getting there, so Jake talked us into getting into a brand new one.. knowing that it was not in our budget, we entertained the figures anyways.. We're not sure what magic this young man did.. but he came though on his word, on doing everything in his power .. (and the higher powers that be) to make our purchase work. Thats just the first half of the story... coz just when we though that it couldn't get any better, we were thrown in front of another gentleman by the name of Jesse Bruder (aside from having the name of a Hollywood Action Movie STAR) Jesse Bruder, was the financial guru who worked out all the numbers, and made it all make sense to me. (I am NOT a numbers guy by the way) Anyways all in all, we picked up our Truck today, and both our heros were there to wish us well, and send us on our way.. in our Shiny NEW White FX4, FULLY LOADED... Including that tail gate step thing in the back. This was my first truck, my first brand new car... and my first dealership experience, and I would like to say KUDOs I hope everybody and anybody comes to this dealership, and meets the fine ppl that work there. Brennon D'Souza

Fewas White

I stay here 20 mins waiting for avaible dealer, while no one come. Bad Serves. Thanks for your reply, however, I have already bought a car from nearby finch. This happened few month ago, just want to illustrate how you lost a customer. I really love your car when I was doing seach on the website, but your service really hurts me a lot.

Rozo Entertainment

I brought my sister to get a car on a urgent need basis and Norm had 1 Ranger left that fit all her needs. She was in it immediately. Norm was great to work with! I brought two more of my friends after that! Thanks Norm and Oakridge Ford.

Terry TZEE Zaifman

Oakridge FORD Sales on Oxford St West, London, On. Excellent place to buy and service your car or truck. This is were I got my beautiful Ford Fusion.

D R

People I spoke to on phone and in person were fantastic, friendly, polite, and helpful. Received my car back from a recall service and the seat, radio, and steering wheel were not returned to my specifications. Also seems someone went through some materials I had left in car. Additionally, the service was to take 2 hours but wasn't ready for 7 hours with no proactive communication on the delay. Will not return.

何秋实

When I wanted to buy a new car, Miss Brandi, a sales of Oakridge Ford dealer ship. She gave me the most professional advice and patiently explained the those cars to me. And she check finance application to me. She is a very good sales and a nice person.

Unkn0wn

First, see their reply to Michael Simmons below and you will know what kind of service they will provide. Nothing to say about their sales department, its kinda YMMV thing. My sales rep is fine I would say. However, when you deal with their service people, you will see what is impolite(accurately, RUDE). In London area, there are 3 ford dealers, the other two are way better than Oakridge. To make your life happier and easier, get rid of this place.

Trevor Tyson

Went for scheduled oil change. Met by a service advisor with a smile. Told me it would be a hour and an hour later I was told my vehicle was ready. The general manager made a point of coming up and saying Hi to me while I was waiting. The staff are always approachable. Great people makes a great dealership.

Sue Wice

I would like to say a huge thank you to Jason Schleihauf. I showed up from Toronto a few weeks ago on a Sat and the customer service Jason showed was amazing. Being very understandable and compassionate towards the predicament I was in he did an amazing job. Because of Jason I was ale to meet my house viewing and now am a proud owner of my new home. I will be making Oakridge Ford my new dealership when I move. Thank You Jason. Regards Sue Wice

Victor Addis

Norm and Samira were amazing! They took great care of me, got me the exact truck I was looking for, and made it all come together in less than a week. From the start to finish it was nothing but top notch service from both of them and even after the sale Norm reached out to ensure that everything was fine with my truck and asked if I had any questions. Truly exceptional customer service!

Andrea Vicuna

My husband and I recently bought our first truck! We dealt with Norman James he was incredible with us! He went above and beyond to make sure We received a excellent deal and truck. 100% recommended! . A very kind person, corteous!

RUOYI LI

Great service. Jackie took his time and gave us honest opinions about certain aspects of each vehicle we looked at to have us make the best decision for me.

Bruce Mitchell

Excellent from start to finish. Service manager greeted me. Only an oil change but done it in about half hour. Bonus car wash. Great Sevice.

N Abdul

My fiancé and I bought our first SUV from this dealership and we absolutely loved the service! We dealt with Michael N and he was the kindest and most knowledgeable person ever! We hated the idea of buying a car because of the stereotype of shady dealers but from now on we will always shop for vehicles here since they proved to us that they have the best customer service and truly they looked out for us. Brandon in the finance department was fantastic at explaining everything to us and getting everything done quickly. Thank you!! :)

John Robinson

Richard Disabato the advisor was amazing and he did much to make up a less than satisfactory delivery on my vehicle. I give them a 5 star review on the service they gave both he and Sam. She also was very polite and personable. Thanks to both of them and I will definitely be back at Oakridge Ford for my next service.

Yi Yang

Waiting a long time for car service, they just leave my car at parking lot and doing nothing. Just waste customer's time. Even though they said only need a few hours, it will let customer waiting half day! Don't do your car service at Oakridge Ford, it's waste your life!

Dylan Kingma

Loved my experience at Oakridge Ford. Excellent staff they have there. Enjoyed my time there and love the car I purchased. Answered all my questions and concerns that I had. They did a great job helping me. So coming back here for my future cars down the road.

Francesca Gable

When I was searching to trade in my vehicle, I was addressed by very friendly and knowledgeable staff! They understood immediately what my wants and needs were for a new car, and made the information for finding a new car very accessible. I at no point felt pressured or taken advantage of, and when I was unsure they were very patient, and had no problems in explaining things in a way that I understood. Overall, the experience was seamless and fair, and I felt comfortable the entire time. I would most definitely recommend this dealership to individuals looking to purchase a new vehicle, or trade in their current one!

Benjamin Coenen

Just purchased a great little ford focus from the amazing staff at oakridge ford. Norm James really listened to my needs and was able to help me find the perfect car for myself and made the process as enjoyable as possible. Brandon helped seal the deal by finding the right financing that fit my budget. Definitely will be seeing these two for my automobile needs in the future.

Shattered Nerves

Ordered a used OEM transmission for one that died in an 11 year old Mustang - the used one died LITERALLY the next morning. Ordered a NEW OEM transmission - turns out it was built incorrectly from the factory - they received, unpacked, inspected, installed and delivered it without noticing it was assembled incorrectly from the factory. Gave us nothing but a hassle over the requests for service and it turns out - the NEW OEM transmission was broken to begin with, but they shoved it in and handed it over without a care in the world - because who cares about quality? Who knew I was driving a potential death-trap for months before it started acting up. Now I'm without a vehicle for weeks without a loaner ("sorry, don't have any" - erm, excuse me? you sell vehicles, right?) while they play "figure out which arm of the FORD corporation can pay for it" while I freeze my tush off at the bus stop to get groceries, go to work, and fork over taxi money to shuffle my family around and meet my obligations. Thanks for endangering the lot of us with your careless mistakes and then screwing me over further by leaving us in at the curb in the dead of winter. Never again, FoMoCo. My family members spent over 100 person-years over multiple generations building Ford products and Oakridge Ford did away all with any pride left in that legacy. Quality ain't job #1 no more. #NoMoFoMoCo

Lia Silverthorn

I was in an accident and I had been recommended to take my car here. It was just past 5pm when we arrived, but the advisor at Ford Collission stayed to help me out. He arranged for a rental car and waited with me until my husband arrived. Very courteous and helpful.

Connor Burgess

Norm and Samira are the best team I have ever dealt with when looking/buying a vehicle. I waited in the showroom for 10 minutes and no one greeted me or came up to me, until Norm came out of one of the back rooms and immediately greeted me and brought me over to his desk. Working with Norm there was no pressure to make the deal immediately and nothing ever seemed forced on to me. He is a great guy and tried his very best to find the exact vehicle you are looking for! I will definitely be back to see Norm and Samira in the future.

John Rinehart

I wouldn't even take a bicycle to this place for service. Horrible service with a shady manager. You could start by paying me the money for the overpriced battery you charged me when all that was wrong was a loose ground wire. The service manager told me he would reimburse me if I left a four star review for his department. He told me he would mail the cheque out the next day. I think that was close to a year ago. Like I said Shady!!

Breanna Nkiwane

Norm and Drew made buying my first car waaaaay less nerve wracking than I thought it would be! And it's a great car! Couldn't be happier ????????

austin pritchard

Norman James hooked me up with a sweet new f-150. He was grate to deal with along with Brandon great team at Oakridge ford #teamUS

Amit Shah

Recently we bought ford edge SE AWD from Oakridge Ford. We got very good deal from Steve. He helped us throughout the process by explaining everything in details. Thanks Steve for a great car buying experience !

Carmen Wilson

I was in an accident on January 16th. I immediately took my vehicle to Oakridge Ford for an estimate of which Matt Polci was very happy to give me. The accident was not my fault and the other insurance company was happy to take care of it. I then did not hear from Matt and had to call him two weeks after the fact. I left him a message and then again as I could never seem to get him. After a few more attempts I finally got through. I was to drop off my truck on the 20th of February. More than a month had passed. I had asked Matt about a separate quote for some previous damage that I wanted repaired and he gave me one. I then did not hear from the dealership until February 27th. I went and picked up the vehicle on the 28th. The other damaged I had asked about was not fixed. Clearly, if he was unsure he should have contacted me. No one there to great me as to whether or not I was pleased with the job and my truck was not locked and the lights for my sound system are not working. I can't say it was bad service because it was no service. I also in January went to the parts department to see about a long overdue recall that Ford Motor company issued 2 years ago. I have spoken with head office several times who tells me this is the largest recall in automotive history involving the airbag. I spoke to Dino and Oscar who assured me they would look into it and get back to me. I am still waiting. Should the airbag deploy in my truck it will send shrapnel everywhere and quite possibly kill me or any passenger I may have. I know several non Ford owners that have had their's replaced. Again, no service. I was really looking forward to purchasing the new Ranger next year as I drive Ranger now. However, I am sure there is someone out there that would like to take my money and maybe even give service. Carmen Wilson

Joeldine Estrada

My service at Oakridge was amazing! I bought my first car and my experience with Reese was equally as amazing! He was knowledgeable, easy to talk, and was very patient answering all my question. He made my first car purchase stress free and a lot less scary! I would definitely recommend him to anyone looking to purchase a car. The same goes to Michelle in finance. She was super knowledgeable and made everything clear and easy. Thank you guys!

K Heath

The service technician who helped me check my car in for an oil change and processed my paperwork was wonderful. Very kind and helpful. In and out in an hour. Great work Oakridge Ford !!!

W H

Radio silence! I tried to book a service appointment 4 times over 2 weeks and couldn't get anyone on the phone. I left 2 messages which were not answered. On one occasion I had to call back twice after being disconnected by the switch board. Ultimately, I booked service at a different location (they picked up the phone on the third ring).

Doug Maize

Matt and Norm were a pleasure to deal with thanks to them both the new escape is great ???? hopefully this helps ????

John Read

Excellent service and repairs done right the first time. Always friendly people to chat with at Oakridge Ford like Amber in Service, Mike and Kelly in Sales.

Brent Beaton

Everything was wonderful and quick. The car came detailed like it was new. My only feedback would be the $90 charge for gas. A 65 litre tank cannot take $90 of gas.

Craig Hooghiem

I recently purchased a car from Mike Mirazic and Reg Hanlon at Oakridge Ford. The whole experience was fantastic, from the test drive to the final delivery and friendly follow up. Mike made sure I had everything I needed and answered all my questions.

Jeff Mathyssen

I recently had a great experience with the purchase of a new F150. Norman James was outstanding, he listened to what I was looking for and matched me to the right truck that I could afford. No pressure tactics or intimidation, just good service. After the deal was struck Brandon took over and made the paperwork part smooth and quick, he tried to offer extras but when I declined he understood and focused on getting me on my way. Thanks to the team at Oakridge Ford for making this an enjoyable experience.

Rich McEvoy

Steve was recommended to me by a colleague and lived up to the high expectations. He was patient and thoroghly knowledgeable about the vehicle and demonstrated great pride in his product. He was very respectful during our negotiation and left me feeling very good about my purchase decision while instilling confidence in my expectations for ongoing quality service. I wouldn't hesitate to recommend him.

Craig Barrett

Great Buyer Experience! I absolutely love my new Escape. It’s everything I wanted. David was great and did an excellent job working out the perfect lease terms for me. Jesse was also great to work with and put together the lease agreement that was perfect for my payday schedule. He also assisted in setting up my lease so I don’t have to pay maintenance. They both showed a high level of respect for me and I did not feel pressured at any time. Definitely recommend these two to friends and family.

Tania Polanco

Adam Abel is my favourite sales person. He is patient, well informed, professional and an abundance of help. I would definitely refer him to everyone I know, and if you are in the market for a new vehicle I strongly suggest popping into Ford Oakridge to discuss your needs with Adam.

Gunner Highway

Just purchased a 2017 Honda civic, Brandon, Justin and Alex were outstanding with helping me pick out a vehicle, and doing all the paperwork. Thanks alot. Tim

Jane MacDonald

Normally I'm a Hyundai girl but for my new car I decided that I wanted to look at a Ford Fiesta. I love the look and feel of the car and was really glad that when I walked into the dealership I got help right away. It's about a week later and I just picked up my new Ford Fiesta and couldn't be happier. Thanks!!

Greg Pass

My experience at oakridge ford was excellent. Jackie went over and beyond what was expected from a salesman and made the process of the trade in,to picking up my new truck exceptional. Very pleased. I would and will recommend him and the rest of the team in the future

John

Great salesman Jorge. Definitely reccomend these guys !!!

Bruce Lecky Way

Thank you so much Norm, you're always commin' through for Bruce!

Badass Gamer

I’ve changed my oil at this place on February 11th. So oil changes need to be done every 6 months or every 8000km. They put on a sticker for next oil change due on June 11th. That’s isn’t 6 months. Next oil change should be due on August 11th. They try scamming like this thinking you would’ve forgot the last date when you changed your oil. I called last week to set an appointment for the oil change and when I figured that it hasn’t been even close to 6 months yet, I called to cancel the appointment. The employee seemed to get mad that I figured it out and just said “Ok” and hung up the phone. Lol. What a rude .....

Daniel Andrews

A cold call into the office led to a set of new relationships that will extend far beyond a mere car deal. Norm was nothing short of amazing in helping get everything in order from my move from the States to Canada. Even when we faced hurdles beyond our control, he worked tirelessly to make things easy on my end. We did not skip a beat once the deal was handed off to Brandon—he was equally fantastic. Truly, the best sales-related experience to date. We are already looking forward to the next interaction.

Sean Martin

Just wanted to thank Norman James, Brandon Marino and Jillian Head for helping me get into my brand new 2020 Ford Fusion. You guys rock, thank you so much and I'll be definitely will be coming back for my next new car.

Toni Smith

I needed a truck to haul my Trailer for my job and after a lot of research decided to go with a Ford F150. I didn't want to buy a new one, so searched all of the dealerships in London for F150s. I met with John to take a look at a truck I saw on the dealer site. He pointed me at another F150 that I hadn't considered because it didn't have a hitch on it. He explained that most F150's are equipped with tow packages even if they don't have a hitch yet. He showed me where the trailer hook up was already and how to switch it to tow mode. The truck met all of my requirements and then some for a better price than the one I was originally going to look at. He was able to get the hitch added to the truck and delivered within a week. I was very very happy with the way I was treated like a member of the Oakridge family. There was no pressure, just education which I appreciate. When I look for my next vehicle I will only purchase it from John and Oakridge Ford.

Jayme Russell

Norm was the salesman that helped me find my first car. He was wonderfully supportive of both me and my mother as we were deciding on this big first purchase of a new "used" vehicle. Norm and Brandon went above and beyond to answer any and all of our questions that we had. As a first car owner, and an overly cautious one at that, Norm continued to provide his support through to the next day with any concerns I had regarding the car (there was nothing wrong with it at all). The car purchase was easy and enjoyable. The car was perfect when I picked it up and when I drove it off the lot. I HIGHLY recommend Oakridge Ford, and Norm and Brandon were amazing to work with on this purchase. 10/10. When I decide I need another vehicle, I'll be starting with Oakridge Ford.

Brian Baier

Norm Jackson was patient and professional. The 2017 Escape is perfect and the snow tire package was a significant PLUS. THANK YOU to everyone involved. Drew Walker was thorough and accurate in his explanation of the finance options. Perfect vehicle purchase experience. GO LEAFS GO!!!

Kel Mann

I’ve purchased several vehicles before but this was my first Ford and the service at Oakridge Ford is second to none. From the moment we walked in the doors were treated so well, and had such a pleasant, seamless experience. From the Sales department to the Finance department, it was actually a pleasure, which isn’t something I’ve said before. I would absolutely recommend this dealership and our sales person Norm. Incredible from start to finish!

David Morris

So I received an email from Oakridge ford to rate their service. If I clicked on 3 stars or lower it would take me to their website to leave feedback. If I clicked 4 or 5 stars it takes me here. I’m sorry I don’t agree with this practice. If you want us to leave a good review don’t ask us to leave a review and then only publish the good ones. Very sketchy.

Michele Michaelov

Awesome customer service at Oakridge Ford! We have driven Fords for over 16 years. We keep going back to them. Reliable solid cars. Highly recommend them and this dealership for great customer service!

Dave Willacy

Purchased my 2020 F 150 the beginning of june. I knew what I wanted and the guys pulled it together for me. Mike Newsom took the time to make sure I was happy with the vehicle. Great financing support from Brandon sealed the deal. Just over 1600 km in the last 10 days with no surprises or complaints. Truck tows my boat like its not there.

Barbie Derrick

If you are considering a Ford vehicle, and looking for a very forthright, hard working sales or leasing person, Norman James at Oakridge Ford in London, ON is an excellent choice. We recently leased our third Ford product in a row. Recently moved to London, we found Norm and were absolutely thrilled with his professionalism, communication skills and ability to expedite our requests in a smooth and swift process. There is no doubt that we will recommend him to family and friends, etc. Whenever our next vehicle need occurs, it will be Norm James that is our source. Truly, a stellar experience! ⭐️⭐️⭐️⭐️⭐️

Brigitte Luo

To anyone looking for a car also you need mandarin service, please see Brandi Liu specifically. Her service was great and made me feel very comfortable to ask any questions I had.

Jennifer Penny

I just bought my THIRD vehicle from Oakridge Ford. Norm James was amazing with getting me exacty what I wanted at the price I wanted to pay. I could not be happier with Norm and Oakridge Ford. Good service and great people. Very pleased!

Christine Iellamo

My husband and I have been looking for a while for the perfect vehicle. Norm at Oakridge Ford was AMAZING!!! He went over and above for us. We Love our Infiniti and so do our kids ???? Thanks Norm for making this an awesome experience and for being real and helping us along the way!!

Omer Cetinkaya

The salespersons at Oakridge Ford are very nice when selling you the vehicle but as soon as you sign the sale agreement they leave you in the lurche. They don't offer any assistance past that point of the deal. I feel this is totaly and utterly unacceptable hence the large amount of money spent on my truck. Also the Service Dept is absolutely daft once you actually purchase the vehicle. They make you think it's all fine and dandy until you actually need their service and then they show absouley no regard whatsoever for Customer Service! After being in Courtesy Ford Lincoln where I purchased my new truck, I greatly appreciated all the service that I received. My salesperson was very knowledgeable and helpful and everyone else on the team was super reassuring. That includes the Service Dept with their wonderful staff.

Sarah

Had the pleasure of buying a car here with the help of Ted! He was super helpful and nice. He has been in the business for a long time and I understand why! 10/10 recommend Ted!

Eric Melo

This is now my second review once again Mike Tolsma did it again we just bought another vehicle for our family with Mike. Making his customers happy is what he does best! Thank you again Mike for everything you did once again for our family! Everytime I needed Mike Tolsma he was there. Weither it was for accessories for my truck or a backer to get me looked after with the great service staff at Oakridge Ford Mike was there. Next vehicle will come from Oakridge Ford

Nick F.

Service here is fine, but the staff really isn't that good. They made me take an Uber last time I was here because they weren't offering shuttle services. They told me to pay for it and they'd reimburse me, which was offered when I booked my appointment on the phone for this appointment. It's been a year and after speaking to multiple people, nobody has gotten back to me except for people at the call center, who direct me back to this location and I've yet to have anyone get back to me. There's still a mask mandate in effect but apparently that's not enforced here, as multiple staff walk through the waiting area maskless and are probably in the cars maskless based on what I've seen from mechanics. I booked here again because I needed an oil change and was hoping things would be better. The Uber incident came up during booking my appointment again when I asked if shuttles were available due to having to take an Uber last time, and I was again directed to contact here, to which still, nobody has gotten back to me. I will only be using this Ford from now on if the other London location is closed, as I had exceptional service there compared to here, and am willing to drive the extra 10 minutes next time I need something done to my car

Will Mepsted

Fixed my Ranger in 45 minutes while I waited as promised. Saw this out front--beautiful! Had a waiting room with coffee ☕.

David Redding

Went in for an oil change. After the service was done they informed me that they found a screw in my tire. Instead of informing me of this and asking if I would like it repaired, they just weren't ahead and patched my tire and then charged me $30 for this unauthorized repair. It's a small matter but reflects on their business practises. I'd go elsewhere

Ken Heaslip

Working with MikeTolsma has been the easiest/smoothest experience buying a car I have had. Mike is a very positive guy with a good sense of humour which helps make the whole process feel less onerous. Mike was direct with his approach and asked the right questions to recommend the right vehicle based on our needs and budget. He provided all information quickly and wasn’t afraid to say “I don’t know but let me go find out for you” The next time I need a vehicle I’ll be checking in with Mike!

Rachel Munro

Tony was beyond helpful! An all around nice guy, answered all of my questions and more, went over my vehicle with me top to bottom and just made buying my first new car an awesome experience!!

Sherry McEvoy

Steve was very knowledgable and professional. There were no pressure tactics just good, factual information to help us make a decision. We are thrilled with our F150.

Chieme Mugford

Looking to buy your car, truck, suv?; be sure to drop in and see Norman James. Straight shooter guy with no beating around the bush. Answers all your questions honestly, sincere, and full integrity. Look no further for a real professional to make your purchase run smoothly and with maximum efficiency. Call Norm today you won't be disappointed. Jerry and Chieme Mugford

Samantha Milne

I said it last time and I'll say it again...Never will I buy anything but a Ford, and never will I buy it anywhere other than Oakridge Ford! Amazing experience from start to finish. John knew exactly what I wanted and made it happen quickly and efficiently. From finding the perfect truck, bringing it in, customizing it, and dealing with insurance. He took care of everything. Dream truck #2. Oakridge Ford girl for life. Thanks John and your amazing team, for making another dream a reality!

Paul Nicholas

Great Experience buying my first Ford vehicle (Whole life I have been in Chrysler Products). I went in to look at the 2020 Escape Titanium Hybrid. Mike Newsom was a fantastic sales rep. He took the time to sit in the car and explain all the features. Then he came for a test drive with me and answered all the questions I had. His knowledge of the brand new Escape model was excellent. He made the whole experience very comfortable and now I have a great vehicle that I love. Jillian the Finance Manager was also very helpful getting the financing aspect all setup and explaining the various protection packages. Overall I did not feel pressured to buy the car at all and felt very comfortable through the whole process. I will be shopping at Oakridge Ford when the time comes for another vehicle. Thank you to the whole staff for such a wonderful experience.

Monica Miatello

Travis and the team at Oakridge Ford were awesome, as usual, and made the purchase experience easy and pleasurable I highly recommend them for you new automobile needs!

Tmc A

This is the second time I’m leasing car from Oakridge Ford. Kudos to Norm with his amazing help finding the right car for me. Come here find Norm and you know he will get the best deal. Again many thanks Norm for your help..Now it’s time to drive this beauty.

Francis J Hinnah, Sr.

Excellent service. Professional with details knowledge of the business. We are very happy with the service. Thanks to Norman James his team for their excellence customer service. We got another car through Norman James and Samira. Excellent service they together provided again. Thanks again for making it happen.

Brittany Picton

My husband and I had such a great experience here at Oakridge Ford! We needed a safe and affordable vehicle, and even with Covid-19 Norm and Samira were able to give us 10/10 customer service, and found us a vehicle that was perfect for our little family. From start to finish the whole process took less than a week, and we couldn’t be happier with our Ford Escape. Thank you again!

Amanda Edwards

My husband and I purchased our family vehicle from Oakridge Ford with Tony’s help! Tony was very professional, understanding, patient and extremely knowledgeable. He took the time to let us try a few different vehicles until we found the one we liked. He also got us the best price and the car with the options we wanted they had in stock too! Tony was one of the most genuine car salesmen we’ve dealt with and was never pushy. If you need a Ford, go to Tony at Oakridge!

Louie Miranda

Came to the dealership to see a car with a very low advertised price at a reputable car sales website. I called them as soon as I saw the ad and had them know that I was coming from a 1.5 hour drive from where I am coming from. I came there and was about to sign the bill of sale until I saw the price was upped by $1000. The sales person arguement are as follows; 1) "Their system did not change." I still had the ad open from the same day that advertised the original price I saw prior to scheduleing my test drive, but when the same ad was refreshed, it has now the new updated higher price. The sales person claim they are not aware of this change with two conflicting reasons; a) the person who made the price change is not in on that day b) it is not recorded in their system. 2) "The safety/e-test was not included in the orignal price I saw." The supposdely value of all the add-ons to be included int the safety/e-test on this vehicle was $2500 but they are only charging the customers $1000 hence the higher sale price. So what happened next: I had accused them of an illegal tactic called "bait and switch" and that was when they started negotiating a price. We agreed upon a deal, basically with the same original price I saw on the car, plus a reduced by 50% warranty. To cover themselves, they made me sign a waiver that we had agreed upon and compromised on a deal. Nonetheles, this dealership is VERY SHADY and would advise people to not come here. But it does not end there: In addition to the above experience, the supposedly $2500 value safety and e-testing should have included new tires, calipers, rotors, and wipers but I came to pick up the vehicle with only new tires and brake pads. Their claim was that the safety and e-testing showed that these are the only ones that needs replacing. So much for a $2500 value safety/e-testing. And like many new cars, they undergo interior and exterior detailing prior to the customer picking them up. They told me during my test drive that the car will go through these detailing upon my purchase which I really appreciated. Unfortunately, as the weather was gloomy the day I picked up the vehicle, I only noticed the swirl marks on the exterior panels and grime on the interior a few days later after picking up the car. I gave them a call to inquire about this and they claim the car's panels was thoroughly polished and the interior was cleaned as fast as possible - sure, the interior was cleaned 'as fast as possible' hence the leftover grime, but polished exterior panels? Definitely BS. All this trouble and they had the face to offer a $1400 rust proof protection (which supposedly include top notched "detailing" and wax protection) and a $400 window tinting service (self claimed their personell to be the best). Just a tip to anyone purhcasing a car; you can purchase rust protection at a reputable rust protection shop for $100 to $200 (depending on vehicle size), get a properly waxed car with "PROPER or ACTUAL" detailing for as a low as $200, and window tinting at reputable tinting shops for $150. Very unreal experience and I HIGHLY advise people who read this to not car shop at Oakridge Ford.

Kyle McIntyre

Big thanks to Norm and Jill down at Oakridge Ford! I had a great experience getting my first new vehicle. 5 stars all the way!

Robina Ertch

Such a beautiful place for getting cars. Brandi was awesome. According to it is my first car so far, she teached me a lot of experience during chatting. She is professional and patient. GL !

Reid Lucier

Carly Allen went out of her way to make our purchase of a used car go as smoothly and easy as possible. She guided us through everything we needed to know, including Carfax sheets printed off ready to show us the history of the car, she took us around the car and even helped set up my phone to the Bluetooth system. Everything from setting up a test drive right through to filling out all the paper-work was seamless. Which was a relief, since we're in the middle of a pandemic and myself having a out-of-province license was thought to be an issue. Shout out to Samira Rafih for helping with that. All-in-all a great experience and recommended.

Marie Boucher

We are very happy with the purchase of our 2017 Focus that was in mint condition and was a great price. Our salesperson, Carly, did a fantastic job and the whole process was stress free and seamless. Because we live a four hour drive from London, Carly went out of her way and even made a video of the exterior and interior of the car to show us before we even went to have a look at the car.

Hazem

It was one of my worst experiences, I took my Lincoln for trunk service (diagnostic) and some recalls. From 10:00 am to 5:00 pm they couldn’t find what’s the issue is and did nothing with the recalls. She said I will recive a call at 12:00 if there’s any updates. However they tried to program the module for 32 minutes and put it aside for 6 hours without doing any diagnostic and after 7 hours they informed me that it required another diagnostic. Results: I wasted 1 full day for nothing and I think they don’t care enough about customers.

Megan Seaton

I bought my first car from the dealership at Oakridge Ford, Norma nd Nicole both made the proccess very easy and smooth. They were both so kind and very helpful! I love my new car and will be buying my next one there to!

Devorah Beauty

I went to Oakridge Ford last fall and Carly Allen helped me with my new vehicle. She was an absolute PLEASURE to work with - ladies, if you often feel intimidated by male salesmen (especially in the world of cars where you may not be as well versed), Carly is there to make you feel comfortable, secure, and fully in the know. This obviously does not apply to everyone, but as a female I will often find myself feeling quite intimidated by business men (to no fault of their own), but in general I am not as comfortable. If you have questions, Carly is there to answer them and not leave you feeling flustered or overwhelmed. She is extremely professional and informed and will make your experience enjoyable! Definitely visit her if you are going to Oakridge Ford!

tuff ness

I purchased a used ford fusion a year ago Upon arrival to inspect it the tire was flat so I couldn't take it for a test drive (I had to drive from Windsor and it was the only day off I could get) First few issues The compressor had a leak so when they filled it with freon it only lasted two weeks later in the summer without ac They didn't cover the ac after I took it to a Ford dealership to have it inspected for them to find it did have a leak. Had to replace all 6 front ball joins, drivers heated seat needs a new heating element, drivers door lock is broken. Rims were beat up, bad seals in the wheel well so rust is now a major problem I have to deal with fast. The salesman was very kind and drove it 2 hours outside of London for me to pick it up and it is absolutely my fault for buying the car. Also way overpriced. Everything that needed to be fixed or needs to be fixed will cost 1.5x what the car was worth Just beware, if you don't know to look for everything they will scam you :/

Muhammad sadaruddin

Mr Tyler Stevens, thank you very very much for your help , effort and cooperation. Tyler is young energetic, courteous and professional he knows his job, I am impressed with his high level of customer service. selling my car was wonderful experience with Tyler, smooth and easy if you want to sell your car hassle free then Tyler is the man to see.....

Ken Cowan

I went back to Oakridge Ford to purchase another new Fusion because of the excellent service I received with my first one. My salesperson Carly was great and spent the time needed to explain about the different models, working with me to make sure that I was happy with my purchase. She even changed the order for me when I changed my mind about the colour. I look forward to dealing with Oakridge for years to come.

Lacey Jackson

I’m a new mom of twins and I really needed a car that was big enough for all the luggage associated with two babies. Carly helped me get the Escape I always wanted! We love our new car & everyone we worked with at Oakridge Ford was so pleasant and helpful.

Rose P

Last Friday I had my Escape in to Oakridge Ford for service. My service advisor was Raegen Heisler. I was very impressed and pleasantly surprised by her knowledge of mechanics! She kept me posted on what was going on with my vehicle throughout the day and what needed to be done. My vehicle was still being worked on at 5pm. Rae personally shuttled me from my home to the dealership after hours to ensure I got my vehicle back for the weekend. She was kind, knowledgeable, and professional. I feel I got the best deals in service and was also given a coupon for a carwash at the end of it all. I trusted her opinion and will definitely request her as my advisor for future services. I highly recommend Rae. 5 star advisor!

Simba

Finally got my 2021 f150 I have wanted so badly. I went though it with Travis and he needs more than five stars for sure. He is a great negotiator for customers. The Expensive truck became an affordable truck. Awesome!

Jessica Gicala

I can't say enough great things about Norman at Ford! This guy is so professional and helpful. Setting out to purchase a new car was a bit overwhelming for me but Norman took the time to make sure I felt comfortable with all of my options and he was also very responsive to all of my inquiries throughout the whole process (before, during, and after). He really made this experience exciting and memorable while making sure everything was taken care of. Thank you for everything Norman - Thanks for being an honest and down to earth professional!

Sean Flood

Was in the market to buy a new truck and Norman James was very helpful in showing me a new F150 and setting up a test drive the same day. After testing a few other trucks out I decided the F150 was best for me, Norman patiently explained all the options available and then set me up with Nicole in financing while he went in search of a blue F150 since they didn't have one in stock at the time. Overall I'm very happy with my experience at Oakridge Ford, both Nicole and Norman were pleasant, helpful and professional and I wouldn't hesitate recommending them to friends.

Amber Speers

Alban was super personable and easy going. He listened to everything I wanted/needed and helped me find the perfect vehicle for my price range. Charles (finance manager) is amazing! He worked so hard to get me the best payment possible, and explained his process to me every step of the way. Krystina also worked hard communicating with me via email about vehicles I might be interested in. Thank you so much Oakridge ford!

Athanasia Lerikos

I couldn't be more pleased with the customer service my husband and I experienced when purchasing our 2019 Ford Ranger Lariat. Dino who works in the Parts department highly recommended that we check out Oakridge Ford and from the moment we went there to when we made the final decision to purchase our truck we were treated like family with no pressure. Matias Viovy, our sales representative was very informative, friendly and wonderful to deal with. Matias went out of his way to make sure we got the truck we wanted within our budget. Drew in finance took the time to explain clearly all of the options available to us for financing, extended warranty and coverage. A huge thank you to Matias, Drew, Dino and the rest of the team who assisted in our purchase and for making our experience so wonderful. We highly recommend Oakridge Ford for the purchase of your next vehicle and make sure you ask for Matias, like I said he's a fantastic sales representative and works hard to make sure you find the right vehicle for you and that you are HAPPY and CONFIDENT with your purchase.

Rachel Thomson

I switched to Oakridge from Courtesy several months ago, and I couldn't be happier. The service is excellent. You're greeted by staff, who open your door for you, and immediately take you to the service counter to have your vehicle looked after. Staff are friendly and professional and complete the work within allotted time frame. Their lounge is comfortable for you to work in too. There is a huge difference in customer service right from the moment they answer the phone to when they meet you in person compared to Courtesy Ford. I'll never switch back to Courtesy.

Ian McAlpine

They don't own up to their mistakes and have brushed me off repeatedly. Last February 2021, I brought my 2018 Ford Focus SEL Hatchback to have the right side light repaired due to condensation build up. This was covered under warranty as the vehicle was under 60,000 kms. I was told the part was ordered but no action happened. I brought the vehicle in multiple times to have it checked and finally it was serviced and to my dismay, Oakridge Ford replaced my working light (the left side light). I returned to show them that the incorrect light was fixed and was brushed off repeatedly. I waited nearly 6 months to have the light replaced and in that long period of time I went over 60,000kms. So now they won't correct their mistake and claim I need to pay the full amount to fix the light that was supposed to be fixed in the first place under warranty. The sad part is that it's so obvious which light is damaged and that no one second guessed it while fixing it. The service member I've dealt with has repeatedly never gotten back to me and claims that I told them the "left side" light was broken. Regardless, they are supposed to be professionals who assess the vehicle before ordering parts. I have a work order that specifically says right side light and I came in 3 times to show them exactly the problem. I'm incredibly disappointed by the service I have received at Oakridge Ford (on multiple occasions not just this). I will never purchase or have my vehicle serviced there ever again.

Alex Barclay

Servicing your car at Oakridge Ford is so easy and comfortable, it's like a family experience! Been coming here for over 10 years and looking forward to the next service :)

Tonya Portrey

Reese was amazing. I couldn't ask for a better sales person, he is the reason I stopped shopping around at other dealerships. This was my first new vehicle purchase and I spent hours upon hours of searching and test driving every make and brand of SUV. Not a single sales person had me coming back to their dealership based on service... except Reese, he set the bar high. I must have sent him close to 200 text messages back and forth with the simplest questions, and he was prompt to reply and answer every single one. I was always greeted with a smile and treated with respect.

Ryan Cattrysse

Picked up my first F150.. shes a beauty.. Super easy process and unreal customer service.. Reese Patterson got me in and out super quick and Brandon Marino made the financing process suuuper easy.. highly recommend this Ford Dealership if you live in London Ontario or surrounding areas!!

Rachel Rickwood

Disgusted. April 20th, 2020, took my car in for service, they are not offering shuttle service for which I was NOT informed of over the phone when making the appointment or in several e-mail confirmations of my said appointment for 8:00am. While I understand that these are unprecedented times with the COVID-19 outbreak and that the service centers may be understaffed and upon arrival to my scheduled oil change, I noticed signs posted of instructions on safe procedure, where to leave my vehicle and drop off keys, but after speaking with an associate who just happened to be walking through the parking lot at the time, informed me that for safety concerns they were not allowing people inside in the waiting area also there was no shuttle service or loaner vehicles available and that patrons are welcome to stand and wait in the parking lot for my vehicle or find my own arrangements to get back to my home on the other side of the city, but assured me that because I made the appointment and that because that it was just an oil change that it wouldn't take long for them to get me in and out so I agreed to wait for my service to be completed. After approximately 2 hours of waiting and no update on the status of my vehicle, I inquired about my vehicle to a different service center associate who just happened to be in the area at the time, who then informed myself and other patrons with similar appointments and inquiries, that what we thought were "appointments" for service were instead "vehicle drop-off time" and that vehicles would be taken in when they are able also if you did NOT write down that you were in the parking lot waiting for your scheduled service to be completed that my vehicle is not high on their list of priorities and there was nothing they could do to compensate for the inconvenience, even despite showing the employee my several confirmation e-mails where NONE of the details he just gave me are listed or the pictures I took of the safe procedure instructions on-site that also did NOT display the information the employee had just given to myself and several other patrons there at the time. 3 hours into my wait and still no update on my vehicle I decided to call about my inquirie and after 30 minutes finally able to speak with a less than helpful manager (Cody) who upheld the ideal that there is nothing they could do to compensate for the inconvenience, but informed me he would look into the status of my vehicle, and finally after 3 hours and 45 minutes a mechanic came out to parking lot to inform me that I need more than just an oil change and that my vehicle would need to be kept until the next day. So now I am out of pocket to get home across the city and to come pick up my vehicle when my service is actually completed. As I said before I understand that during this uncertain time that businesses may be understaffed but I was under the impression that when I made an "appointment" for a service to be done, I would go in on the scheduled time and date and proceed as planned, not have to wait 3 hours 45 minutes standing in the middle of a busy parking lot on a chilly morning not even able to sit or use a washroom, just for an update on what was originally just supposed to be an oil change. This is not the first time that Oakridge Ford, London ON, has provided less than exceptional customer service with no form of compensation for their own incompetence where something as simple as a free oil change upon my next service or even to offer to pay for my cab ride home would have sufficed. Upon speaking with other patrons who shared similar and worse experiences with that establishment added with my experience today, I can confidently say I will no longer be conducting business at that location.

Kelsey Taylor

I just bought a used vehicle here and had an excellent experience. Carly was a pleasure to deal with, and made sure I had all the information I needed to make the whole process go as quickly and smoothly as possible. Charles was very helpful and thorough dealing with all of the financing and made sure to take the time to explain everything I needed to know. Never felt any pressure, but Charles was very thorough in letting me know what all my options were so I could make an informed decision. I would absolutely buy a car here again in the future!

Christian Blyth

Worked with Norm and Jill to help us get our new car. Service and follow up / through was excellent. Got good trade in value on existing car. Very satisfied.

Peter K

Expensive but fair. Fixed an issue on our car that was simple.

Paul D

Norm not only found me the truck I wanted but he was accommodating with my schedule. Buying an F150 should be this easy and was thanks to Norm. Thanks!

luke reeves

Great Experience Had a great experience buying from Oakridge ford. Luae was very professional and did a great job finding the perfect vehicle for me and was in my price range.

Sabrina Ramsuchit

Very friendly environment. Everyone is always up-beat. Their level of customer service in sales as well as service is excellent and they have the best deals on cars!

Jake Giesbrecht

Went in to see Norm, he helped get me into a New Ford F150. No hassle and got things set up switched me over in my new ride in a few days. I'm very happy.

Jay Rovers

Love OAKRIDGE FORD! Great service department. Sales..... see Kelly Karl-Beggs & Norm James .... they'll treat you so well! Great deals too...... with the most honest advice. Don't go anywhere else.... for sure. ☺

Andrew Sheriff

A very pleasant vehicle shopping experience at Oakridge Ford. Norman James was extremely helpful in selecting a new vehicle. Norm listened to what I had to say and provided options and value based on my budget. Brandon Marino was also helpful and courteous in explaining the financial ends of the vehicle purchase. As well, a big thanks to Norm and Brandon for staying after hours to get the deal done. I am very happy with the experience and look forward to many years with my F-150. Again, thanks Norm and Brandon.

Jay Brodie

I was just in here today for my standard oil change only to find out the cost of my standard oil change has changed from $55 out the door to $76. For those following along, that is near a 30% increase in cost. Nothing was said about this before hand, as I was told at time of payment this was due to the new ownership (Some conglomerate from Windsor) taking over and raising all the prices. Needless to say, I think I am officially done with dealing with Oakridge Ford from this point forward.

Amanda Middleton

Norm James was wonderful to work with. He went out of his way to make this car buying experience stress free and made sure that I got everything that I was asking for in my new 2020 Ford Edge.

Kathleen Wilson

Had a great experience. Reese was knowledgeable, flexible, honest and a pleasure to deal with. Would definitely recommend working with Reese if you are looking for a new Ford.

S M

I called once to ask a question about a car. I didn’t go any further. Someone started calling me so I blocked the number. Now she leaves a ringless voicemail, meaning there’s no way for me to block it. Very harassing. When I sold cars I tried once, max twice to contact people. I’ve been phoned multiple times and then at least 4 ringless voicemails.

Shane Fleming

Thanks for the incredible service Norm! We are loving our new Ford Excape. You have been very professional and helpful and we would highly recommend your service.

Trevor Fuller

Norm James and Jillian Head were the best to work with on getting the truck of my Dreams thanks so much and I look forward to working with you again in the future.

Chris Chaarani

I worked with Adam Abel from Oakridge Ford whom did a wonderful job assisting my wife and I with the purchase of our New Ford Fusion. Adam really look into consideration our wants and needs, and truly went above and beyond what we expected to get from a client service perspective. Our experience with Adam Abel and his team has been nothing less than excellent! I would surely recommend visiting Oakridge Ford to talk to Adam Abel and to check out their vast selection of New Vehicles. Wish I could give more than 5 stars!! Thanks!

Jeffery White

I don't know where to begin, the experience I had was just amazing. Greg Johnson, the sales rep that I was dealing with was absolutely amazing. He had an answer for every question I had, and than some! He was quick to offer some great suggestions, as well as presented me with all the options that were available. At the end where it came time to put pen to paper, Greg really went to work to ensure that I was getting everything I wanted, and than some, all within the price range I wanted to be within. If you are looking for a new vehicle, definitely go and see Greg!

Mahmoud K

Last I was there was giving back a lease over a year ago and every single employee was unpleasant and rude. Even those that had no reason to get involved found ways to get involved and say something unnecessary and rude. There was some ridiculous charges as well when giving the car back but I called them to dispute some of it...they reduced it maybe $50 but I didn't have the energy to continue the battle. Good news though if I got another car from them they wouldn't have charged me anything! I didn't and moved on.

Veronica Botha

This has been the best car dealership I have ever dealt with. People are very friendly and eager to help. They go out of their way to do something different and walk the extra mile for their customers. I really appreciate their effort with this process and made it a pleasure purchasing my vehicle with them. Even though I live a bit far away, I don't mind travelling the distance for this kind of service. Well done!

Shannon Donkervoort

Nathan & his team at Oakridge Ford have always been fantastic to my husband and I. We have both purchased or leased several vehicles from them, and Nathan has always gone out of his way to work out amazing deals for us. We were SO happy when we heard he had returned from VW. I recently had my Explorer in for service and Nathan and Brandon in Service went above and beyond like.they always do to make sure I was well taken care of. I look forward to continuing my relationship with Oakridge Ford for many years!!

Edward Gray

I want to preface this testimonial with the general acknowledgement that I am not an avid internet troll who reviews every organization - in fact this will be my first ever review and I genuinely hope that it will provide some guidance and direction to others when purchasing their first vehicle. For those wanting the short version, the staff at Oakridge Ford did everything in their power to withhold vehicle information. I will admit, I made the mistake of disclosing that I was a first-time buyer - Oakridge Ford used this information against me, something I did not expect out of a licensed dealership. Below is a summary of my purchasing experience: • Oakridge Ford assured me that the winter tires I was purchasing had 2-3 years of life in them, however during the first snowfall my car could not make it up the gentlest of hills. After fearing that I had purchased an expensive paperweight, I brought the car into my garage and was informed that the winter tires had been fully worn out. I subsequently had to spend $1,000 to purchase a new pair. • My car was promised to be delivered 2 days after the deposit was paid. On the expected date of deliverance it was brought to my attention that it would require an extra day. The following day I was notified that it would require 2 more days. I then had to leave for a week on a business trip. When I returned the following week, I sat at the dealership for four hours waiting for the vehicle to be completed. • Upon delivery (and after a week of waiting), the vehicle had noticeable scratches, and multiple paint chips, many of which were not on it before. • When attempting to escalate all of the aforementioned issues, the Vice President - John Loughlean – called me a “kid” multiple times (I’m 24). He proceeded to throw his mustang in my face saying that I could drive that for the day if I wanted (I’m assuming as a form of compensation). • I asked that I be compensated ($500 off the purchase price) for the general lack of quality of the car and the expenses affiliated with the late delivery - the days I spent missing work and the multiple Uber rides to and from the dealership. The Vice President - John Loughlean – took the matter personally saying that it was too late and that I had already signed the paperwork. He called me a child a few more times, and stormed off (the irony). • After driving the vehicle for a week now, the cruise control function does not work and various internal dashboard lights are out. None of this information had been disclosed prior to the purchase. • Prior to the purchase, Oakridge Ford reassured me that they would be transparent in identifying any vehicle health/maintenance issues, so I went ahead and booked the car in with their garage/maintenance team. Instead of leveraging their experience and notifying me of anything wrong, the vehicle maintenance lead handed me a flashlight and said “here you go, tell me if you see anything wrong”. While I acknowledge that this is a sales tactic it is also incredibly deceptive – lulling the consumer into a false sense of confidence. After reading some of the other reviews, it is unfortunate that this is not a standalone incident. Oakridge Ford’s lack of customer service and willingness to do whatever it takes to make a sale is disappointing. John’s lack of professionalism (specifically his ability to yell at a customer in front of a sales representative) is poor business practice and sets a bad precedent for his internal staff. As my first experience purchasing a vehicle, this could not have been more poorly handled. Nevertheless it has taught me what to look for down the road and hopefully I can pass that wisdom along. If you intend to purchase a vehicle from Oakridge Ford, remember to equip yourself with as much vehicle knowledge as possible. Test everything, understand what the traction on the tires should look like, ensure all components/features of the vehicle function as expected, and remember to bring it into your own garage before signing anything. Good luck!

Todd Heaslip

I took delivery of my F-150 a few days ago, Mike Tolsma was awesome and caring and fave me an exceptional deal on the truck. Mike has a great sense of humour and made the experience fun! I highly recommend Mike for all your Ford purchases.

Alex Woodcroft

Norm was very helpful in finding me a truck, very candid, courteous salesman. He takes his time to make sure he gets you in the right vehicle, and he works for you to ensure you get a deal you feel good about. Overall good experience, Drew was great bringing us through finance as well.

al mcgillivray

Michael Mirazic was excellent to deal with. Although we knew exactly the vehicle we wanted to purchase, Michael took the time to understand how we intended to use the vehicle so that it would fit our needs and would have no regrets with the purchase. Michael also took the time to go over all features of the vehicle so we would be fully informed buyers. Both Michael and Luae went above and beyond to ensure we were able to take deliver at a time that would fit into our hectic schedule.

A C

Norm is the man to see! He helped me get into this 2021 F150! The transaction was seamless and there was no stress during the entire process! He made vehicle shopping a great experience! Highly recommend you go see Norm if you’re in the market for a new/used vehicle - he will make sure you are well taken care of!

Ty Walker

I purchased a used 1998 Lexus from Vera Palmeri here and was pleasantly surprised with her work. Even though I wasn't buying a new Ford, she was extremely helpful and exceeded my expectations. And all of the staff here were so kind! Would recommend this dealership over the dozens I visited in the past month.

Sarah Milligan

I want to thank Oakridge Ford for all they did and have done to get us into a new to us amazing vehicle! Samira was absolutely fantastic in helping us get the approval we needed, she honestly listened to us when we explained the vehicle we were after and the price we were looking to pay, we also wanted to make sure we had a bumper to bumper warrenty ro back it up. Needless to say our expectations were met and then some! Also Tony was a huge help to us , when we picked up the car we noticed something missing, and he took care of us with no issue! We found all the staff at Oakridge Ford to be very friendly, very knowledgeable and just overall made this a Great Experience! We will definitely be back!

brian wagstaff

i bought a truck the end of march.salesman greg johnson very easy & helpful to work with.minus side-oakridge ford won't answer e-mails and charge too much for labour on accessories for your vehicle? they also don't fill up your new vehicle with gas as a good gesture? brian wagstaff, london,ont.

Stephanie Gottlob

I cannot express how happy and relieved I was at the service and care at Oakridge Ford: sales person Anthony Propadalo, Service man Brandon Lilley and especially from Mechanic Matt Brown. I walked in to the Ford dealership with an F150 and SS-1200 Palomino truck-camper. This combination was not functioning with my truck (needing a 7-pin trailer connector and ultimately a bigger truck) the day before a long holiday weekend. From that moment on I received great care and service in helping finding the right solution for me. I was not given the correct advise when purchasing my original F150 truck for my truck-camper. The F150 didn't have the correct load capacity. Brandon and Matt saw the situation immediately and then spent a lot of time with me discussing and looking over the truck, brainstorming how to solve the problem. Upgrading my truck turned out to be the best option for my situation (particularly as I wanted to take this truck to the Yukon). Anthony Propadalo, the sales person took over. He was sympathetic to my situation and worked very hard to find me an F250 that fit what I needed. And Matt and Brandon were working behind the scenes to find the cheapest price for all necessary fixtures needed to fit the camper onto the truck. A week and a half later Matt was there to switch the truck camper from the F150 to F250 and go the extra mile to ensure we were happy. I couldn't express enough to him my thanks. I really felt that I was being taken care of at this Ford dealership. Anthony, was understanding and communicative and Matt was knowledgeable and very giving. And everyone worked as a team! I am now off to the Yukon with a solid, sturdy, and safe vehicle...truck-camper and all!

David S

Everyone was eager to help make the purchase an enjoyable experience. Dennis was very thorough and went over everything with us. He was in contact constantly before, during and after our purchase to make sure we were taken care of and completely satisfied. My vehicle was ready at the promised time and in great condition.

Sufyan A

I went into Oakridge after receiving a brochure in the mail, not expecting to purchase a new car right away but to browse through their inventory. As soon as we entered the dealership my wife and I were greeted by almost all the staff immediately. We were introduced to our dealer Reese, who walked us through multiple options of cars, and before long my mind was made up and we purchased our first new car. Several days later we decided to get another new car from Reese as we trusted his guidance and knowledge. I would recommend anyone looking at getting into a new car to visit this fine gentleman and this dealership.

Shelby Thompson

Norm helped me find a great deal on my new-to-me car! My family will only go through him for our Ford needs!

K CON

John helped me out for my second vehicle purchase this year from Oakridge Ford. His appreciation for my business is sincere and his attention to detail is excellent. I also had a warranty claim that was looked after by Jerry (Service Manager), he was prompt and courteous with the claim and it was resolved to my satisfaction. Thanks guys!

Brayden Bilyea

Norm has been amazing for our last two car purchases. Definitely will be in touch with home next time around.

Brandi Ernest

Ordered winter tires and scheduled an appointment for them to be installed. I had been in the waiting room for 2hrs before they informed me they didnt have the tires and denied that i ordered them. I still had my quote which they quoted me the wrong tire size. They then ordered them and said they could install the same day so when i got a call to come back it took another 3hrs to install my tires. When i went to pay they were annoyed that I had asked for a discount considering i had been there all day for something that shouldve taken 1hr. Wont be going back after this experience.

Mauricio Giraldo

I went to Oakridge Ford first time yesterday for an oil change. I was welcomed by Raegen who was nice, courteous and expert in what my car needed and hat were the best options for me. She gave me such a good experience at the dealership and details about my car maintenance that I am sure will return from now on. Thanks Raegen !!! Five stars service.

Doug j14

Great experience buying a used car. Awesome warranty options and continuing customer support. Have an awesome sales lady who continues to answer any questions I may have. Highly recommended dealership!

Rocco Commisso

STEVE SAWRUK Highly recommend Steve Sawruk, always answers the phone and emails! No question was a dumb question. Got me my truck in great time. Called next day asking how I’m enjoying the truck. I’ve purchased many new vehicles, this one by far was the best and easiest experience...thanks again Steve!

Jorge Goffi

I was lucky to get away from this scam. My Ford Flex went in for lock sensors that were malfunctioning. The doors were closed but the display would show and beep constantly showing that the door was still open. My car was dropped off first thing in the morning and I was shuttled home shortly after. I was called from service late afternoon and advised that the sensors needed to be removed and cleaned. This process would take 2 hours and between parts and labor it would cost just under $300. My car had just under 62,000kms and the warranty would only cover till 60,000kms so I was advised that I was no longer covered even though my car had gone in for the same issues, under warranty, months before. When I was told the process and price, I told the service advisor not to bother doing the work and that I would look into doing it myself. I was told that the car could be picked up any time and the conversation ended. I was called back 10 minutes later by the same rep and was told that he went to speak to his supervisor and after looking into the matter, they found out that the problem IS covered thru warranty and that I can go and get the car in 20min! So, when I was paying for the service, it was 2 hours of work but when I said to forget it, all of a sudden its covered and it only took 20 minutes??!! In all fairness, i'm not sure if it was the service rep, manager or Ford itself that trains their reps to scam customers this way and over-charge customers for something that is covered and does not require the hours billed. Since that appointment, which was only a few months ago, I still have the same issue. Its obvious that a cleaning is not the issue and I strongly encourage other customers to investigate the issues before agreeing to pay whatever they’re told over the phone.

Jeff Fung

I had a great experience with the sales staff at Ford. Dave and Aaron did a great job making sure I was taken care of in all aspects of the purchasing process. The staff is very welcoming and offer friendly service.

Jane Liu

so happy with my upgrade. I'm very pleased with the service that i got. professional team, thank you Sean Davison and Mark Stevens for making it simple and easy for my trade in. This is my second car with ford so far, Sean D is my to go guy. Always available to answer any questions , cares about my ACTUAL needs and didnt feel pressured. i know i can trust him throughout the process with his consistent expectational service . Keep up with the good work Sean, and team Oakridge

Jessica Finlay

If I could give Oakridge Ford a 0 star, I would. Terrible customer service, I've been waiting months for an answer on a cracked windshield (manufactur defect). I've called the Service Manager, left messages, called and left a voice mail for the GM and no response. Very disappointing as my family and friends have purchased many vehicles through Oakridge Ford.

Brian Rotenberg

Dennis gave outstanding service. From beginning to end he was a superb communicator, totally honest, and helped every step of the way. Dennis had a highly professional manner that made me feel comfortable with an expensive purchase, and clearly explained all aspects of the car and sale process. I had a few specific questions, and each time he got back to me over email rapidly and with a straightforward answer. No funny business here. I will be going back to Dennis for my next car, and will also recommend him to friends and family.

Mukal Sharma

Very bad experience. These guys do not inform anything about vehicle after taking it for service. My normal service took six days and when i called them they told vehicle just got ready. They even do not bother to give clean vehicle. When I got it it was full of snow/ice and I was feeling embarrassed when I took it on the road.

Tong Sha

Norm is a really responsible person. He will check with your frequently and get the best price for you. If you are looking to buy a car, I will total recommend him.

Jesse Romyn

Tony and Brandon are fantastic! They both helped me out and answered every question I had with the purchase of my 2020 Ranger. Couldn't have been happier with the outcome and will definitely be recommending them to all my friends on the hunt for a new vehicle.

Sarah Stewart

Excellent customer service with purchasing a vehicle Ted was very helpful and went beyond expectations in looking for and purchasing my new vehicle. He was very professional and was helpful in every aspect he could. I would highly recommend him! Thank you for the great experience.

Vanja M

I just purchased a vehicle from Oakridge Ford. Dealing with Norm and Samira...All I can say is that they took care of me and made sure that everything was as promissed. Great people to deal with would definitely go back ! Outstanding job ! Thank You !

brad prince

Huge thanks to Norm and Jill for working their magic and adding a 2019 ford expedition limited max to our family and making the wife's dream come true. Norm did it with our F150 and again with this beaut! highly recommend if you're looking for a vehicle to go see Norm.

Jessie Lopes

My husband and I stopped in to check out what they had in their bargain lot for a "winter" car and the guy that came back to "help" us was horrendous. We will never shop at this dealership ever. If you're looking for a good Ford dealership we recommend Highbury Ford 100%. The guy came back in a silver Honda pick up truck. He didn't actually get out of the truck at all and then said "what do you want?" This of course startled my husband and I since this is not the customer service we have grown accustomed to at our dealership, my husband responds with "looking for some info on these 2 SUVs". The guy turns around and says "the price is on the windshield". I am still in utter disbelief at how unprofessional and lack of courtesy this "customer service" person displayed. If you ever pull into this dealership and a middle aged, tan man with dark hair who smacks his gum while he speaks tries to help you, you should turn around and walk out right then and there.

Annie Ayson

Big shout out to Norm for helping us get our new (used) car. We did our research prior to visiting Oakridge Ford and had an idea of what we wanted. There was no pressure at all from Norm to upsell us into a vehicle that didn't suit our requirements. It made for a smooth and pleasant experience. Thanks also to Brandon for explaining all additional options and add-ons. The vehicle is like new and we are enjoying cruising around in it!

Michael Chung

I just purchased my second vehicle here at Oakridge Ford with Ted Cascadden. My friend, a car mechanic, and I were very impressed with his efforts to deal with everything in order to bring big smiles on our faces. Ted is the man for your new car needs!

jaspreet singh

These guys are putting wrong advertisement on facebook. They dont care for people time. Only thing they want is bring people inside the dealership with wrong info and try to up sell them something of there interest. Really bad experience with them. Save your time and shop somewhere else. They deserve zero star

Prachi patel

Very bad customer service. No calls are answered and work not done on time. Sales person are irresponsible for work; everyone keep on passing the work and no one does it at the end; you have to spend all your days and next just to make one work done.

Bissan Khalil

My experience at Ford I just wanted to take the time out of my busy life to let you guys know the great expereince i had with Luae at ford dealership. Not only was he extremely friendly and professional but he was efficient. I would like for him to recognized for all his efforts and that I will let all my family and friends know about this dealership and this sales pesron and my great expereience.

aron brant

I’ve bought to 2 broncos from Norm and the team at oakridge. Process both times has been very smooth. The team takes care of everything.

death death

GREAT PLACE TO BUY A CAR! Don't get me wrong it is a great dealership, and I do love my car, but WOW how bad can you gouge a person til you force them away..to put it simply I have been quoted (so far in total) over 1500 dollars in repairs to my car, not being specific as to not identify these problems and identity because people can be spiteful when it comes to a bad review, but honestly you have dropped the ball when it comes to servicing your own vehicles.The good thing is that I use this dealership to maintain my warranty and that is it and forever will be IT, the repairs needed to be done to my car that were quoted at OVER 1500 dollars have so far cost me 200$ in parts and 1 hour of labor at 100 dollars...what does that equal? my most recent "quote"was also substantial but with a simple google search I have spent 20 dollars on a part that ANYONE can install and order off amazon on their own and eliminate a defective part of their vehicle (which turns out is quite common but no recall?) anyway be smart when you are quoted ANY price at any dealership (not this one specifically) Like I said great people work here and do their jobs great but honestly do your research and save yourself some cash! This is what the review process is here for, if your car is not front to back coverage then search elsewhere for your repairs because dealerships are just THERE. This is not an ad but I recommend Dean Watson Auto repair for any of your basic needs up to a certain year make and model. If you are not sure what "basic" describes than please give him a call and get a quote and be more than pleasantly surprised. Please read and keep and eye on this review and never ever believe that the acronym OEM is a word that dictates anything when it comes to your financial well being.

Bianca Heaslip

UPDATE IN RESPONSE TO OWNER COMMENT: This is a blatant lie and you are well aware of it. The sound was produced with your tech in the car twice. Once at 130 km/hr (tech produced) and once at 90km/hr (when my husband went with the tech and drove the car). It is also intermittent at 60 km/hr. We provided steps to reproduce it at a higher speed as it's more consistently present, it did not need to be driven at a high speed to hear the issue. I hardly think 60-90 km/hr constitutes unsafe driving. No one ever informed us that the hotline proposed such a proposterous explanation of the issue...please explain why you continued to tell us that the "hotline had not responded to your request and it was their fault".. I don't think any car is suppose to grind when switching a gear, it seems maybe your vehicle was made in an unsafe manner. Our purchase experience was wonderful. Mike is an amazing salesman! However, the service department is another story. I have never experienced such poor customer service in all of my years owning car. We purchased a 2018 Mustang in March, 2018. Shortly after my husband noticed a grinding when it would shift into 4th gear. It was brought into the dealership for investigation the first time in May to have it assessed. When we received the car and work order back we noticed iced what we went in for wasn't even addressed! We brought the car back again, this time with recorded audio of the file just in case they couldn't hear it during testing. Tech took it out and reproduced the issue. Heard it, documented it. Gave them the audio file. Waited and waited to find out what was going to be done. No reply. Finally after about 2 weeks of phone/email someone answered saying that they needed to have us bring the car in to reproduce the issue so they could identify it....which had already been done and documented. They said they didn't do anything with the audiofile. It was too big to send to the warranty people, so they didn't use it. My husband said he'd happily resize it. Nope, needed another "reproduction" .This time it was requested to be done in the presence of the service manager and tech. Contacted to set up appointment, ignored for another 2 weeks. Then told the tech was on vacation. Waiting another week or so. Went in. Went on a test drive with the one tech. No manager. Tech acknowledged issue. Heard it, documented. Waited for follow up. Nothing. Emailed( we were advised by manager Amber to only email) Got a response approximately 2 weeks later saying we need to bring the car in to reproduce the issue!!!! After admitting defeat here we said fine, when can we bring it in this week. Then we were told the tech was on vacation so we'd have to wait. Again. At this point it's getting ridiculous. They obviously have zero idea what's wrong with the car and we are getting the run around from the dealership. I called today to make an appointment with a competing dealerships (Courtesy Ford) to see if they can provide some support with this issue. They've already set us up with a transmission specialist for Tuesday of next week. That's more than then Oakridge Ford has done in 3 months! You may have a great experience with the sales, but be warned, if your car has an issue, your going to have trouble. Save yourself the time, frustration, and headache and buy somewhere else.

Danny J

Overall, good. As with any dealer you spend a lot of time in the 'financial office'. We purchased a vehicle we really like, and so far are impressed with the service we have recieved.

Jenny Leenders

I just picked up my 2019 Ford Explorer Sport from Oakridge Ford. Norman and Drew made the experience really easy for me. I am now driving my dream vehicle. Thank you so much for a great experience! Go and buy a vehicle from these guys!!!!

bob boblaw

I bought my vehicle new there and it was the worst experience ever. Oakridge Ford acts like your supposed to thank them for being on their lot. A horrible sales lady with a Justin Bieber haircut didn't want to honor the advertised price and got very confrontational. I think "her" name was Kelly. The only reason I bought the vehicle was because the knocked a couple thousand dollars off the price because of the horrible sales "lady". To this day "she" has never apologised and I don't expect an apology anytime soon. I will be getting this vehicle maintained at another Ford dealership and will NEVER buy a vehicle from Oakridge Ford again. I hope Ford doesn't renew the franchise and they end up selling KIA and that the sales "lady"gets backed over by a chevy.

Chantelle Stoddart

Can't say enough about the exceptional service. My husband and I were planning on visiting a few different dealerships looking for a vehicle. This was our first stop and we were so happy with Norm and all the staff that we didn't need to look at any other dealerships , and left with a purchase of a new Ford Escape. All new vehicles are nice and sparkly , but the experience from beginning to end with a dealership can make or break a deal. Knowing we have Norm and all the staffs support for anything we need was worth it's weight in gold, I can also mention I do actually love the vehicle ???? , as Norm knew I would . A few weeks before meeting Norm , we had stopped once at a competitors dealership and walked out as fast as we walked in as the sales people were so unprofessional, which lost them a sale. We instantly felt comfortable and relatable with Norm , from talking family to sports , he became a friend instantly. Thanks again to everyone involved with our purchase and if you ever want to talk to someone about a new vehicle please go see Norm and all the friendly staff at Oakridge Ford and tell him we sent you. ????

scott lattimer

Just picked up my 2020 F350 Lariat diesel AWESOME TRUCK lots of power and when you get inside you would swear your in a luxury car! Thanks to Norm and Brandon for all your work, you guys were great to work with !

Jason Moore

Just wanted to say a big thanks to both Norm & Bill for helping with the purchase of my new bad boy.

Megan Founder

Exceptional service from salespeople & staff! Answered my many questions about a used vehicle & allowed lots of unpressured time to make my decision. Very easy to get what I needed & what I wanted. Thank you!!!

David Ross

Excellent customer experience. Easy to book an appointment, able to drop off my vehicle and utilize their shuttle service. Service was completed within the expected time frame at the cost quoted. I was contacted when the work was complete and their shuttle picked me up to return to the Ford dealership. Took advantage of redeeming benefits from their rewards program to reduce my bill. My car runs great and I am very happy with their service. The dealer utilized phone, e-mail, and text to co-ordinate all the activity. Great job!

Cheryl-Lynn Johnson

On my January 13-14 visit, Brandon Lilley was extremely professional and very helpful. On January 3rd I had the Escape in to have the cabin cooler pump replaced and dealt with Amber Holmes at that time and once again, she was very patient, professional and helpful. On both occasions I was advised that the necessary work was out of warranty but both Erin and Brandon were able to somehow manage it so that the work was covered by Ford. This was certainly not an expectation on my part and quite honestly a welcomed surprise. While walking through the service area, Kelly Karl-Begg caught my eye and made her way over to me to see how I was doing. I'm always impressed that Kelly recognizes me and takes the time to have a chat. The shuttle drivers are always prompt, on time and courteous. Overall I am very impressed with the service I receive at Oakridge Ford and have expressed this with my neighbour on several occasions. He recently leased an Escape at Oakridge!!

Keith Queen

Awesome sales team, Thanks you Norm and Nicole for the level up, love the ranger.

BumpyInSpace 1

Had an appointment with an employee named Zack to check out some cars in the price range of about 10k. The appointment was at 1 and he came out and assured me at 1:05 that he’d only be a few minutes as he was finishing up with a customer. 2:00 came around and I got up to just go check out some of the cars in the lot on my own. I waited until about 2:30 and then finally left, only to have him call me at 3:00 (two hours after our originally scheduled time) asking where I went. I told him I left because the appointment was 2 hours ago and I had other things I needed to attend to. After calling me for a week straight, I finally answered his call and told him that to make someone wait for that long without notice for the sake of a bigger sale was extremely unprofessional and made me feel like I was not a priority. He didn’t apologize, instead using the fact that it was “a busy time” as a scapegoat. I told him that for future reference to give some heads up if he’s going to be late, to which he talked over me and eventually hung up on me mid sentence. Completely slimy sales rep who doesn’t care about the customer and wouldn’t recommend this location to anyone so long as that particular employee is there.

TwelveCentsShort

All the staff at Oakridge Ford are exceptional at providing quality customer service. I had the pleasure of receiving assistance from Norm who guided me through the process of purchasing a new vehicle as it was overwhelming at times. Thanks again for my truck I couldn't be happier.

RJ SAILOR

Bought a used car there. When negotiating with Adam, I pointed out some scratches on the car. Adam said, don’t worry. We will buff them out. They never even tried to remove them. Lied and said they will not come out. Then we picked up the car there was only 1 key. Claimed that was normal. Never in life bought a car with only 1 key. They should have disclosed that when buying the car. They wanted $300 for replacement key. Then $100 for key with no remote door locks. Finally gave the key, when I complained about all the lying.

Dave Morrow

The company I work for supplies tires to Oakridge Ford's Parts Department. We service many Automotive Dealerships throughout South Western Ontario. I can confidently say that their Parts Department team is one of the best in the industry. They are all professional, diligent, thorough and a pleasure to serve. They know what they're doing and do things properly all the time, which makes it easy for us to do business with them as they always get things right.

Marlo Stanfield

Good experience at Oakridge. This is my 3rd F150 and should have bought them all here. John Gillian was awesome to work with. No compromise on what I wanted even down to a specific and rare colour. John brought the truck in from out of town and had It ready to go before the prospective due date. John definitely works with the customer as he nailed the price to where I wanted to be. Beating other local dealerships. Can't speak for other sales staff at Oakridge but no question will buy my next truck from John.

Leah Ellens

I can’t say this enough, Norm James is the best! From the start, he was helpful, patient and knowledgeable. Thanks again Norm!

Randy Shushkewich

Last week I purchased a preowned Ford from Oakridge that I am very pleased with. My salesperson, Matias, was great in helping with the deal. He was personable, knowledgeable about the vehicle and attentive to making my experience positive for me. When I expressed dissatisfaction with the way the first offer came out of a sales managers office ( it was a mix of print and magic marker, contained $500 worth of add ons and no real incentive for me to continue) Matias worked to change that around. The next day he had a new professionally done offer which showed that Oakridge wanted me as a customer and the deal was made. Matias had the service dept.take care of some concerns and the pickup went smoothly with Matt in service putting the car on the hoist for me to inspect. Brandon in the sales office did the final paperwork in a professional, low pressure manner. I would recommend Matias as a very good person to deal with. I know he is there to help me with anything further. He is a 5 star salesperson.

Ryan Intzandt

Both Norm in sales and Brandon in financing were a great help getting us into the vehicle we wanted. Both were very quick with email and text questions, my wife and I highly recommend these two solid guys at Oakridge ford.

Mohit Yadav

Bought a used honda civic from here. Everything went really well and got the car at a reasonable price. Teala answered most of my questions and she is really helpful and kind.

Geraint Harvey

Incredible customer service from Teala and the team at Oakridge Ford. Extremely friendly and helpful. They couldn't do enough for us and as difficult and clueless customers from outside of Canada it must have been difficult, but very much appreciated. I cannot recommend this dealership enough. Thank you Teala and Brandon for making the experience of buying our first car here a pleasure. We wouldn't consider looking elsewhere.

kayleigh marshall

Having just moved from the uk to Canada we wanted to purchase a used car until we have permanent residency and can go for the big toys ???? as soon as we walked into Oakridge mike was very welcoming and friendly, we hit it off straight away and knew he wasn’t the typical ‘car salesman’ we told him what we were looking for and he found something perfect for our family! Not once did he try up sell and convince us to go for anything more expensive like past salesmen have done! Just want to say a huge thanks mate for all you help and effiency in getting us our 1st car in Canada! Kayleigh & Richard

S&R Outdoors

Was recently in the store potentially looking to purchase a new truck , Travis was a great guy to work with , showed me everything ( numbers , payments etc ) that I was looking for , didint try and push me into buying a new truck . Was very helpful and friendly . I will be a returning customer to the store .

Damir

May 11th 2019. Wow. This is new in my experience. You finalize the deal only to find out at signing that manager is trying to scam you by intentionally omitting part of the deal. What an honorable conduction of business. Not only that he disrespected me and wasted my time but he put his sales person in such an awkward position. I can avoid this dealership and so can everybody else but shouldn't the honesty and given word mean something regardless of importance of the profit. I think in the end word is way more important but some people don't know what honor is.

Michael Moloney

I have known sales person Mike Tolsma long before he started to sell cars. Mike is a very good communicator so he is very helpful with pros and cons on choosing a new or used vehicle. Even post sale he continues to communicate effectively regarding the next steps. You can't go wrong with Mike.

Brian Thomas

Second F-150 purchase from Oakridge Ford. This one is better suited to my liking. Zach and the team made it happen when I didn't think I could afford it. They made a real honest effort to make sure I was more than satisfied with the truck and answered all my questions. Kudos to them for that. Very friendly staff too. Lots of "congratulations" from them. I like that. They really do try to please. Brian

Mark Buckley

I went to Oakridge Ford to look at truck I found on the Internet. I met my salesperson (Kelly) she was very helpful and made the buying experience a pleasant and successful event. I have been very happy with my used F150. I had a couple minor issues and I took it in to the service department and they fixed up both minor issues with no charge. So I can truly say I am pleased with the overall experience I have had with the dealership.

Eric Collins

Great service! Ask for salesperson “Teala” and you can’t go wrong! Helpful without being pushy and one of the first car sales people I’ve ever met that truly had our families best interest at heart. Hard to find salespeople you can trust but she’s one for sure!!

Rebecca Barr

I was told by my mechanic that my car was done and it was time for a new one. Not financially prepared for a new car I started looking anyways. I went to Oakridge Ford to look at a used car that I had found online. I met up with Karl who was the most friendly and outgoing salesman. We went for a drive and he spoke about the features and really had my interest. The car wasnt for me as it was missing a few things that I needed for my car so we began to look at brand new vehicles. We looked at the fiesta and went for a drive. He was very enthusiastic about the car which made car shopping enjoyable where I felt no pressure to buy a car after the test drive. Since I needed a ner car within that week I went with the Fiesta and Karl helped me take care of everything along the way. The receptionist was great to deal with in regards to a deposit I placed and even scheduling my next visit. I was not financially ready for this car but the financing department here at Ford did everything in their abilities to get me a great interest rate. I received several calls that night with updates on the progress and an overall excited phone call when I got approved for financing with a really good rate. I was extremely impressed. When I came in to make my purchase final I had my name on a welcome sign for my appointment which made it very a friendly atmosphere. I would buy my next car from here in a heart beat. They say dont go to a dealership and get a new car if you have un-perfect credit, but with people like this going out of their way to get you a car when they know how much you deserve and need it is my idea of customer friendly. Oakridge Ford is great in all ways and I recommend them to anyone looking for a great car, with great pricing and staff that make it an easy experience.

Tabitha Melo

I stopped in at Oakridge Ford today to get my oil changed on my F-150 and decided to order a trailer brake module for my truck since my wife and I will be purchasing a travel trailer in the next couple weeks. Brandon Lilley informed me it would be 3 week wait. Then he came up with an idea to see if they could squeeze me in he spoke to the service manager on my behalf and low and behold I got an appointment in a week and a half. Thanks Brandon I'm glad I made Oakridge Ford my new home.

Trevor Newman

Really like the 2016 Ford edge that I recently purchased here. The key in this purchasing decision was the follow-up of Norman James. This is a guy that cares, and puts in the extra work to follow-up to ensure that all your questions are answered. Great teamwork from service, finance and sales to get this deal completed in a timely manner.

Don Morency

I have had two New F150's with Oakridge Ford and have had an amazing experience each time. From sales to service, my experience has been consistently flawless and professional. I have been assisted by both Steve Sawruk and Brandon Marino on both transactions and can't thank them enough for the amazing hard work they provided to guide me through the process.

Lori Lilley

Oakridge Ford always goes above and beyond with their service! The people I deal with face to face are knowledgeable and courteous, and the people behind the scenes do exemplary work.

Jules Jules

Easy to communicate with the service advisor through text. Life is expensive without having to worry about transportation. If the expense gets to be too much, I will be forced to take public transit and therefore the dealership would also lose on my business, so Thank you for listening to my concerns and minimizing the cost. Senior consumer ???? ????????‍♀️????????‍????????????????

Michael McIndoo

My sales consultant Sean was amazing right from the first call to enquire on a vehicle. He never pushed, he was always honest and straight forward. The feeling I got when I walked in was different then any other dealership I was in. I felt relaxed, not as though everyone was watching and waiting to jump. The finance department was down to earth and human! Nothing stuffy or uncomfortable. Just an all around great experience! Thank you!

CJ Cramer

My experience dealing with Oakridge Ford was extremely positive and satisfying. The sales staff was friendly, knowledgeable and eager to answer every question and accommodate all of my requests regarding my new vehicle purchase. The model with the specifications I was looking for was not in stock on the lot but the Oakridge Ford team was able to obtain the exact vehicle I was looking for within a day of my walking through the dealership door. Their customer service was prompt, courteous, thorough and they fulfilled every promise. As the vehicle market becomes increasingly confusing, with the proliferation of model selections, the myriad of sales promotions, the various financing decisions to be made, as well as the multitude of warranty and service options available, it is important that a dealership is able to work with their clients in order to tailor the options and narrow down the choices to align with each client's unique situation. I was very satisfied with Oakridge Ford in this aspect and drove away knowing that I could rely on them to assist in solving any issues, should something arise down the road. That peace of mind and confidence in such a major purchase is very rewarding.

WenNan Dai

I just got new excellent 2018 Gt mustang from the Oakridge Frod. The sale Michael Tolsma help me a lot! He is a passion and helpful sale. The service of him is excellent! I would like to recommend my family and friend just visit Michael if they want to buy any ford’s cars.

Laurel Cunningham

The staff were great to work with during the leasing of my new C-Max Energi. Steve continues to be most helpful when it comes to me learning about the detailed workings of the car. He also helped me with obtaining the government rebate on an electric car, which was much appreciated.

Matthew Ouellette

Very pleasant and smooth first time experience with Norm, Nicole and the rest of the Oakridge Ford team. Will be coming back for my next vehicle 100%. Thanks guys.

Wilfrid Reaume

Excellent service and well satisfied with my purchase.Drove over 7 hrs and it was well worth it.Salesman answered all questions in a professional friendly atmosphere and even went out of his way to explain the many aspects of the instrument panel.Would greatly recommended Oakridge Ford to anyone interested in getting a great deal.Thank You so much Norman James for your assistance.Your professional time was extremely helpful.If I could give more than 5 stars it would be appropriate.

Vicki Barber

I received excellent customer service when purchasing my new ford escape from Oakridge Ford. Matias V is very knowledgeable and professional. He explained everything in detail about my new escape and answered all my questions. Everything was done quickly and efficiently. Matias even followed up with me a few days later to make sure I was enjoying my new vehicle. Truly exceptional service. I would highly recommend Matias to anyone looking to purchase a vehicle at Oakridge Ford. A pleasure to deal with the Oakridge Ford team!

Joseph Renaud

We recently purchased an F150 Limited & dealt with Mike Tolsma. There was no sale pressure here- just a great experience! Mike made sure he assessed our needs to match us with the right vehicle. We felt he worked for us & made sure we got best price & service. I would strongly recommend Mike!!

Jess Barnett-Vargas

Went to purchase my first car and I’m so happy that I decided to visit Oakridge Ford. John was very friendly and patient. He certainly answered every question I had and made the whole process very easy. He will go above and beyond for you. Charles makes you feel like family, simple as that. He tells it to you straight and does everything he can to take care of you. Will definitely be going back for my future vehicles!

Garry Li

I brought this 2015 Pathfinder at OAKRIDGE FORD recently. The car is in good condition and I've drived it to many places these days. Norman is a nice and professional guy, you can get good advice from him. Also thank to Samira. Will be back when I choose my second car.

jen paget

Fantastic service as soon as we walked through the doors! Norm and Matt were a great team all the way throughout the process. Highly suggest this dealership even if you don't want to buy a Ford they have lots of great options on the lot.

Brian Vermunt

I just bought a new escape for my business. I went to several dealerships and Carly was the most helpful salesperson I encountered and the price was the best. I was working with a tight timeline and had specific requirements and Carly was up for the challenge. It was a no-brainer to buy there and this will for sure be my first stop when we need another vehicle. Brian Budget Blinds London and Waterloo

Robert Koros

Worked with Norman James, who got the truck I wanted and Brandon Marino who took care of the business aspect. I highly recommend contacting Norman if you are looking for a new Ford.

Al C

Teala and Nicole could not have been more welcoming and patient in helping me find and purchase my first new vehicle . My experience was absolutely fantastic and I am extremely happy with my new vehicle.

Sammy Mcintosh

Would not recommend. They offered to store my grandparents winter tires after buying a new vehicle and trading in their old one. Then denied ever having them. They take advantage of senior citizens, lie, and now will not return any calls or communication. My papa had to buy all new winter tires and rims. Absolutely terrible customer service.

Theresa Korvemaker

Had a great experience at Oakridge Ford!! Right from the get go a pleasure to be there. Receptionists were fantastic and very helpful. Had a pleasant surprise to be assisted by Norm James!!! Thanks for your honest, straightforward approach to salesmanship! Nicole in accounting was super accommodating and a pleasure to work with. No hassle, no pressure, great teamwork!! Thanks everyone!

Claire David

AJ Prado was the best at Oakridge Ford! He worked overtime for me to get me the best deal, especially since my situation was tricky. He worked hard for me to get the vehicle of my dreams on a low budget! AJ made me feel comfortable right away and treats me like a friend. I would recommend him 100%!

Sharon Wood

Thank you Kelly Karl-Begg for all the laughs and coffee. Most of all thank you again for another awesome new vehicle from Oakridge Ford. 2017 RED Escape. I highly recommend.

Nikita Klinger

I started taking my car into Oakridge Ford after the poor experience I had at Highbury Ford, and haven't looked back since. I had a poor experience at Highbury Ford that left a sour taste in my mouth when it came to servicing vehicles at a dealership, but had to take my car in regarding warranty, so I decided to take it into Oakridge Ford. I will say, the service is great every time. The customer service and communication is great, where I am contacted regarding any work done to my car, including if my car may take a little longer at the shop (this was a huge issue at Highbury Ford where I had to constantly call about my car). On top of friendly customer service, they are very prompt in returning calls or any questions I may have, and their lounge and shuttle drivers make the experience comfortable. Although I have to drive across the city to take my car into Oakridge Ford, compared to being 5 min. away from Highbury Ford- it is well worth it, as I have always been treated well at Oakridge Ford. I highly recommend this dealership if you're looking at servicing your Ford vehicle.

Mike Thomas

I have been a return customer since 2005 when Kelly Karl-Begg sold me on a Ford Escape. She asked me what my needs were and put me into the right vehicle. I had replaced my original Escape with a limited edition and have since moved up to an Edge. This is one fine vehicle. I am in my 3rd Edge Limited. Kelly knows her vehicles and has found the right vehicle each time and with the price I had in mind. When it came to financing it was made simple with the help of Jesse Bruder, a very helpful and experienced young man. Oakridge Ford is by far the best dealership I have ever been to. Keep up the great work.

Jeff Almert

Norm James, you da man! Thanks for ALL your help getting me into my 2020 F-150! Thanks again for the smooth transition from my old truck to my new one!

shelly hornbostel

We were so fortunate to have Reese Patterson as our sales person at Oakridge Ford! He went above and beyond to find me a car that I love! He contacted me at least once a day to make sure everything was still on track and to let me know how the process was going on his end. He asked questions to ensure he had a clear view of what we needed, and he also answered any questions that we had. I would, and have already, recommend him to friends and family for sure!!

Carol Williamson

Norm James was fantastic in dealing with us and made sure we got exactly what we wanted! We appreciate the extra work Norm did in getting the box in the truck finished as requested! Brandon was very helpful in the deal as well, looking after all the paper work. Way to go guys! Everyone at Oakridge was very pleasant to deal with. If you are looking for a new vehicle, call Norm!

Curtis Robertson

If your looking for a new or used vehicle ask for Mike T. He is great to deal with, friendly and very energetic. Treats you like family and not just any sale. Made my purchase easy from start to finish. Thanks Mike.

Claude McGowans

As always, Ford's personnel and service are always give star. Always a good, educational experience. My recent experience was another great experience. Purchased winter tires, had them balanced/installed and had an alignment performed. The car drives great.

Heather Picton

I received great service, thorough explanation of available warranties, financing available and all the benefits of buying a car with Ford. Ted and Nicole were very helpful! I pick up my car next week! Can't wait!

Wilf Graham

I have been a customer at Oakridge Ford for several years. At Oakridge, I have always been treated with value and courtesy; it hasn't mattered with whom I interact, the staff are helpful and responsive. Staff seem to go out of their way to ensure my experience at Oakridge Ford is positive and beneficial. I have leased many Escapes from Oakridge Ford over the years. Oakridge Ford is my London's #1 Ford dealer.

Jordan Maclean

Would like to share with everyone that my experience at Oakridge Ford today was excellent! Norman James is a straight shooter and gave me and amazing deal! The finance manager Samira was wonderful to deal with as well! Thanks guys!

Jeff McCarty

Mike Tolsma was very knowledgeable and was efficient in helping me figure what was my best options for getting a new truck. My situation was a little messy but helped thru the process painlessly. Anyone looking for any kind of new or used vehicle should go see Mike. Great guy and I highly recommend him and Oakridge Ford. Thanks a lot Mike and team.

Christine McPherson

Our Salesperson When we first went to this dealership, we were just looking. We had been to three others and weren't sure whether we would end up purchasing a car or not. We met Bayardo first thing. He was personable, professional and patiently listened to our requests. He quickly outlined the choices according to our requests and worked up prices just as quickly. We left that day trying to decide what we would do. A few days later, he called just to ask if we were still interested and if there was anything he could do for us. We decided then and there that he wanted our business and we were going to give it to him. Because the car we wanted was not readily available, he did everything in his power to fill our requests and we drove home with a great vehicle just a few days ago. We knew right away that for us, Bayardo Estrada had made the difference. We never did hear back from any of the other three dealerships. We would absolutely recommend asking for and dealing with him. He is honest and dedicated and we are glad to have done business with him. Thanks, Bayardo!

Frank Chan

I'm very satisfied with their schedule maintenance services ---- in addition to the Ford The work package, they also offer a "rotation excluded but everything else are the same as The Work " version with lower price (the technician told me that I only need to rotate my tires once per year). The service was well-done and I received same checking report as The work package in the end. It's also worth noting that the friendly technician will give advice only based on the condition of your car rather than sell you things you don't need.

Sefik Hamsic

This is the place. Had very good experience with this dealership. I'd highly recommend Norman James and Brandon Marino. Thanks again guys.

imad issa

Bad customer service I have to call 6 times with no respond back to get my car repairs under warranty, the dealership is so unorganized and they don’t have any empathy to apply when it comes to compensations or doing a curtesy job as simple as oil change if it was not near my area I would not go there first and last time

Frank Heuvel

Great experience here . Matias knew what I was looking for in a newer F150 truck & is very knowledgeable in all the new tech.Just let the team here know what u want & they will strive to earn your business & make the deal work. Jillian is very helpful & precise in meeting my financial needs in these trying times & makes closing the deal quick & easy.Let this team help u find the Ford u want to own.

N&D Boland

Dealing with Mike Alguire at Oakridge Ford is so easy and pleasant I have travelled all the way from Sudbury to purchase my last two vehicles. The service is excellent and I know I will drive away in exactly the vehicle I want.

Sean Earle

Great experience! Matias was great, lots of answers for all my questions and worked well with me! Highly recommend and will come back next time! Sean

Tim Caston

I came in with friend to look at a couple of options for a vehicle. Norman James helped us , and it was like an instant bond. His method is about establishing relationship and trust. he didn't put me into something I either didn't want or couldn't afford. with his help, we found just the right car.I'm saying that if you want to feel at ease and feel like you are talking to a friend and not just a salesman, Norm is the man to see. I have been telling everyone how great the experience has been, He even synced up my phone with the car! Thanks Oakridge Ford and especially Thanks Norman, Tim Caston

Adrian Van Roestel

Norm was a great salesman, very helpful. The entire staff was very friendly.

Renee Richard

Norm James was great to work with. Super friendly, made the buying experience great

Andrew Woolsey

Reese was amazing to deal with. Will buy from them again

Dillon Wilder

Salesman Travis Wiper was great. Finance girl Samirah Rafih fantastic as well. Both knowledgeable and very helpful. Went above and beyond expectations. I had just moved from out west and they quickly took care of everything including my registration and insurance needs to get me into my new work truck as quickly as possible. Would definitely recommend to others and will be back.

Patricia Patterson

I give everybody at Oakridge Ford 5 stars and Kelly gets 10. I had a lot of decisions to make suddenly at the end of June when my beloved 16 year old Malibu was given a death sentence. I was totally unprepared because it had low mileage, was running well and still looked handsome but was rusted underneath. We were open to buying or leasing. We went to three different dealerships, (Honda and Hundai) and it was the Ford Escape Titanium lease that won the day. My sister is on her forth leased Ford Escape and she encouraged me to go to Oakridge and to Kelly. She has always known what is best for me...ha ha read bossing me around for years, so I went, not convinced. I am so grateful to her. Kelly is the only female sales person we saw and she is everything a sales person should be. Courteous, friendly and pleasant. Very very patient and sensitive to my tensions and wishes. She anticipated what I needed to know and reassured me with all my concerns. Fully knowledgeable about the car and process. Mark Stewart is also extremely pleasant and patient. I am a woman who has not had a car payment in 15 years and he gave me all the time and information I needed to get off the fence and make my decisions. Everyone was pleasant and professional at Oakridge and I like your flower arrangements. And I LOVE that car. It drives so easily. I am reminded of a golf cart. The safety features are exceptional. I was please to get a sound & flashing red message for collision warning when I slowed right down but didn't brake for a left turner. I was never going to hit him but the car would have saved me if I had been momentarily inattentive. This car is good looking, and a joy to drive. Happy to be able to write this very positive review. Pat

Peter Mitsis

Great overall experience!! Took my 2017 F250 in for a defective tonneau cover and both the service and parts departments took care of me and had the cover replaced and installed in no time. Very impressed! Greg Johnson the sales associate that sold me my truck always takes the time to ask how I'm enjoying my truck each time I'm in for service! Reception is always cheerful, and courteous. Excellent shuttle service! Always friendly and punctual.

Sommer Menard

Brian and I would love to give a big thank you, to both Norm and Brandon for assisting us in driving away yesterday in our new 2020 Ford Edge. YOU GUYS ROCK ????

Sudhir D'Souza

Worked with these folks to purchase a car. It was a terrible experience. The lengths they went through to undervalue the tradein was silly. They seemed to believe that I was unaware of the true value of my car. I found 7 other dealers within 100km with better deals and closed on another car the same date.

Jeff Skinner

Thank you so much to Norman James from sales and Samira from financial! You did a great job and I appreciate all of your efforts. I love the car and I appreciate your caring and speedy service. I defiantly recommend this service to anyone who is in need of a vehicle!

Matthew Mezger

I was impressed with the service. I have a service package, and I did not have to bring any issues up, as the technician’s dealt with everything, everything, before I could ask about issues. I am stage 4 cancer, and I included the package as a protection for my wife. The responsible actions of the staff put my mind at ease if things change for me in the future. Thank you Matthew

James Sallows

My sales person Teala was super friendly and extremely helpful with everything. Answered all my questions and if she didn't know the answers she instantly found out for me. Only reason they don't get 5 stars is because I have to wait so long to get my new vehicle I was a mechanic before and know how long things take and feel it could of been done a lot quicker but in these times I do understand everything slows down. All and all a fantastic place and if your looking for a ford in the London/Middlesex area I recommend Oakridge. It's worth the drive for the friendly atmosphere and the knowledge the sales team have.

Keith Taylor

Best dealership to deal with.Norm and Samira when beyond "The call of duty"to help me make my purchase of my new Raptor an awesome experience. I would recommend Oakridge Ford to a anyone.

Adriana McGuigan

Buyers Beware Buying a new vehicle is always a daunting task when you are a woman, but never could I have imagined the lack of ethics practiced at Oakridge Ford just to secure a deal. Widowed in the last two years, the prospect of purchasing a car on my own was not an endeavor that I was looking forward to. Once I had decided on the vehicle I wished to purchase, the task then became whom could I trust to purchase it from. A young man who had grown up with my son had just gained employment with Oakridge Ford in London. My thoughts were what a perfect opportunity as he would gain a sale and I would have the comfort of someone I could trust. As it turned out, the sales manager had also been a local boy and I was assured that he had the outmost respect for my family and would give me the best price and experience possible. After a ten week wait, I was informed that the new vehicle was ready for pick up. Upon inspection, I discovered that the panels on either side of the hood were both flawed. I informed sales and collision that I would not accept painted panels on a new vehicle purchase and would only agree to purchase the car if the panels were replaced with new factory panels. Eleven days later, I returned to pick up the vehicle under the assurance that the panels had been replaced and that I would be shown the old panels. When I asked where the other panels were, I was told that they were in the back shop. After many hours spent reviewing the financing due to initial misinformation, signing on what seemed a thousand dotted lines, I was told that I should purchase the rust proofing package as Ford vehicles were built with recycled materials and more prone to rust. Long story short, after the most horrific six hour car buying experience of my life, I rushed out forgetting to ask to see the panels. The following morning, I called Oakridge Ford asking for photos of the panels. Oakridge Ford could not produce these photos because they had never replaced the panels. What three employees at Oakridge Ford did was commit fraud. “For there to be fraud there must be dishonesty, or such recklessness as to truth as is tantamount to dishonesty. It is clear that for a party to be liable for fraudulent misrepresentation there must be evidence of knowledge that the representation was untrue, and an intent to defraud, or the absence of an honest belief in the truth of the representation.” Adding further insult to injury, the assistant general manager called me to inform me that I had been mislead, but then proceeded to inform me that their body work came with a lifelong warranty. That being said, there could be no justification for the fact that not only had I been lied to on three separate occasions, I could only make a claim on a lifelong warranty if I was made aware of it. Having run a successful small business with my husband for twenty-seven years before his death, built on integrity and customer service, it appalls me to think that this type of conduct is common practice at Oakridge Ford. Although, they have returned my deposit, I now am faced with the daunting task of shopping for a new dealership and negotiating a new deal. Tainted and very disappointed,

superstylestime

At first it seemed awesome. I came in to buy a used vehicle but they convinced me that a new truck was the way to go. Initially the price they verbally quoted me was about 31,000 with 0% interest and I was sold. Once the paperwork came out to finalize the deal, it turned out to be closer to 50,000. Don't get me wrong, I understand sales tactics etc., but the real problem came into play when I tried to back out of the deal... the sales pressure would not stop and they made me feel like I was a sucker and the DIRECTOR of the dealership threatened me that he did not have to return my deposit. The only reason I made a deposit in the first place, was because I was promised I could get it back if my insurance quote was not feasible, which is what happened. I went back first thing in the morning to cancel it, and they tried to "help me" again. Overall they used BAIT AND SWITCH tactics by lowering the bi weekly payment but extending the term to the point that I had to pay 10,000 more in the end. The extended term and interest was hidden in the fine print while the sales team kept trying to convince me that this is a deal like no other. Following these charades, I had the glorious experience of waiting over an hour to even speak with someone that could refund my deposit. Overall, it was an unpleasant experience compared to other dealerships I have dealt with in the past, forcing me to not recommend them. They are good at what they do by making you feel like you got a deal.

Morgan s

Great Service! Mike Tolsma was excellent to deal with, we can't thank him enough for providing us with such a great experience in purchasing our new truck. We would highly recommend Mike to anyone looking to purchase a vehicle. Mike was very knowledgeable, professional and helpful. We will most definitely be returning customers in the future, Thanks again Mike!

Juan Leng

great friendly service. When my old car got written off after an accident and when I had a chance to drive ford fusion from enterpise I knew I had to get one. I went to thus dealership from the recommendation on a friend and coworkers. Justin was extremely helpful when I frist met him and took his time explaining stuff and finding the best deal on the car I wanted. Jessie I meet afterwards was great in getting finance for the car we wanted at a good deal and also deferred our payments at the same time. I would buy again from this dealership and especially deal with Jesse and Justin again. I been recommending these to to all my friends who been thinking about a new car.

Nancy Duong

Norman was a great sales rep. He was determined to find us what we needed. Jillian was friendly and was also a great help. Would recommend..

Yuan Li

Highly recommend Michael Tolsma! I’m very appreciate that such a professional could help me to get my first vehicle in a forgein country! From choosing the car to getting the plate, he knows what he’s doing! Thank you, Michael! Thank you, Ford!

Jesse Kovar

Amazing experience. Both Reese and Samira were an absolute pleasure to deal with from start to finish. Very professional team and happy to offer their assistance whenever it was needed. Would highly recommend to anyone in the future. Love my new F150! Thanks again!

David O'Shea

Excellent experience purchasing new vehicle, all staff work together well. Reese Patterson quickly helped me find the vehicle of my dreams and also gave me a terrific trade in allowance, along with discounts too! He is a very down to earth, polite person, he also literally went the extra mile to deliver the vehicle to me as well! My son also had referred me as he also purchased a vehicle and had experienced the same excellent service.

J B

The dealership of my dreams. Norm was the man--texted me the minute the truck I was interested in showed up, had me taking a test drive 30 minutes later, and the deal was done before sundown. Couldn't be happier.

Un Real

Bought a fusion, from looking at the car to signing all the paperwork,I couldn’t ask for a better salesman, very nice people to work with. Thanks Norm!

Steve G

After having my Escape for 2+ years the check engine light went on. I was just over the 100K warranty so they informed me I needed a new engine and would cost $11K (even though the service rep told me it was a known issue). They wouldn't help in any way and told me to take it up with Ford Canada.....who was just as useless. Buy somewhere else.

DREW HARRISON

The experience very easy and stress free! Go to Norm!!

Li Jia

Norm and Samira were amazing! They took great care of me, got me the exact car I was looking for, and made it all come together in less than a week. From the start to finish it was nothing but top notch service from both of them and even after the sale Norm reached out to ensure that everything was fine with my car and asked if I had any questions

Avery Simmons

Come to this dealer for engine issues and had an amazing advisor named rob or rick (I forget) but was pretty new to dealer from what he told me. For being new he was fantastic with great personality and although job took 3-4 days he was great in keeping me updated. Picked up my car a few days ago and was calling back to inquire about an alignment and asked for him again only to find out he already does not work there? Was passed along to a few employees and finally spoke to amber I believe who was abrupt and was not helpful to say the least.may

Dona Mustard

Had a great experience when I purchased my first brand new vehicle. Carly Allen was very professional and thorough! She made sure I understood all the great features of my new Escape. Thanks also to Justin Oliveira and Mark Stewart for making the process stress free. Thanks again to everyone at Oakridge Ford for the warm welcome to the 'Family'!!

Barry Firth

Buying my first Ford turned out to be a GREAT experience! John's honesty and no pressure made it easy to buy.

Bobby Wooldridge

By far the best experience I have had when buying a vehicle. Kelly has no pressure approach which is exactly what I look for when making an investment in a vehicle. Kelly will show you around the lot and assist in getting a vehicle suited to your needs, then it is up to you to look around it, she will only point out additional features if you do not notice them. Luae was very helpful setting up the financing and extended warranty. I purchased the vehicle on a Thursday with some additional extras needing to be installed and it was ready to be collected at 10am the next day! Highly recommend

Mike Blewett

Brakes were installed incorrectly.I had to return the car and leave it for a day and a half to have the problem solved. 24,000 Kms later my rear brakes need replacing and I was told too bad.they wouldn’t even consider it. Do not deal with this company as they are dishonest.

lcbp1985

I bought my 2013 Focus almost 6 years ago. I had a great experience buying the car. Ted, my salesman, listened to me and helped me refine my tastes into what I eventually bought. He never pushed anything on me and was good about getting answers to questions I had. At no point did I feel there was anything sneaky or underhanded going on. With the exception of my first set of winter tires, I have exclusively had my vehicle only to Ford for service. I took it to Oakridge for 3.5 years before I moved 2 hours away. The service department at Oakridge Ford is top notch. They're responsive, knowledgeable and trustworthy. I do not recall ever having to wait more than 10 minutes for a shuttle, either. (Bit of a sidebar here: I am not fond of my two local Ford dealers. So much so that I drove two hours one way back to Oakridge Ford for them to perform a full brake service). If that isn't a testimonial, I don't know what is.

Tarnjit Lail

Great experience, amazing service. I left with my dream vehicle thanks to Norm James and the rest of the wonderful staff at Oakridge Ford

Larry Morrison

Great Team!! Very well, looked after and kept up to date with the porgress of my vehicle. Great Job Rae

Manuel Romero

I have bought two cars at Oakridge FORD, I have had the greatest experience always.

Mike Cook

Michael Tolsma is the man for your new car needs. Satisfaction was number one priority on his list. He made the sale easy and painless. We can't thank him enough for his professionalism and product knowledge. He went over and beyond our expectations. So if you your looking for a new vehicle Michael Tolsma is the guy you should be talking to!!!!!!!! Five stars isn't enough he deserves 10 star rating. Thanks again Michael

Zoey Doga

We just got a Ford Edge sel Norman James was very helpful and amazing at his job! He gave us the best deal ever. I’m recommending Norman to any buyer who wants to get themselves a car and be happy????. GUYS NORMAN AND SAMIRA ARE THE BEST!!!

Wally Rasuli

Norm thanks a lot for the amazing deal you got me specifically at these times when I needed it the most. Definitely was pleased with your attitude and professionalism. Thanks again

Mike Henderson

Just picked up my new truck and wanted to express my thanks to Norm James for being so helpful and taking good care of us. Well done.

Kate Larivee

We just purchased our second vehicle at Oakridge Ford with Kelly Karl-Begg. Both times we have been impressed with her professionalism, her attention to detail and how much she truly cares about our family. We call her with our needs and she quickly calls us back with a vehicle for us, one test drive and we knew she was right. She matches the family to the vehicle, which we really appreciated. Kelly puts a personal touch on the entire transaction and remembers the details, she truly listens to you when you speak. She is patient with all our questions and handles each concern we've ever had expertly. We know we can trust her and rely on all the information she gives us. We truly feel that she cares just as much as we do that the vehicle we purchased was the best fit for our family. We will 100% recommend Kelly to anyone we know looking for a vehicle because we know they will be well taken care of. There is no one else we would go to!

Debbie Andrews

We recently purchased a new Ford Edge at Oakridge Ford. We walked in not knowing anyone at this business place and we asked to have a salesman assigned to us. Norman James was the salesman we were introduced to. We were greeted with a hand shake and a welcome to Oakridge Ford. After some introductions and small chat we moved on to the business side of our trip. After discussing a few options related to our vehicle interests Norman took over. We were shown vehicle options and provided answer to any questions we had. Norman listened to our needs financially, explained vehicle in detail, negotiated for us and closed the deal all while acting in a professional and confident manner. We both felt that he went above and beyond and being friendly, caring and personal will be something we'll always remember. ????????

Corey Ouellette

Just purchased one of my favourite cars from Oakridge Ford, a 2013 Honda Civic Si. Norm was extremely helpful and made sure my experience buying a new used car was smooth. Jill also got me the best payments possible for my budget, awesome job guys, over the moon with my experience and new car!

Norberto M.

The service was very efficient and friendly. Marcos was very professional and I felt very good; I really like my new Ford Explorer .. Excellent service /thank you.

Sydney Lockwood

Norm was really great. I went in for my 1st car not knowing what I wanted and ended up with a beautiful Ford Escape! Norm was super helpful, kind and patient with my million question. 5 stars because I couldn't have hoped for a better experience.

Michael Simmons

Stay away from this place! They will take you for everything you got and reply by saying "sorry". Bought my vehicle from them and wish I never did. Very bad customer service. All out to make money, not about good customer service.

Tom Lodder

I pick up my new Ford F150 today. Norm was very helpful. I told him what I was looking for and he found it. Norm and Jillian were very great to deal with.

Johnny Fish

I recently purchased a 2020 Ford F-150 from Norman James, and I must say it was an exceptional experience. He did an outstanding job from start to finish! Samira Rafih took care of things on the financing end and I couldn’t be happier with the whole experience, she made it feel like I was dealing with a friend. Thank you Samira and Norm!!

Tom Turner

F150 xlt 5.0L. It’s here and wow it’s Ford tough. I would like to thank Norm and Brandon for making the deal happen Let me say this, if you need truck go see Norm James. 5 stars

Geoff Collett

Very positive interactions with the sales team at Oakridge Ford. They were open, efficient and fun to work with. No hesitation in recommending this dealership.

Yvonne De Villiers

BUYER BEWARE!! This place is not worth a star. It was my first time buying a car and I had nobody to help me navigate through the process. I was hoping they will help me get the best I can afford. Was I mistaken! First they tried to sell me a car I did not even test drive yet. Then I was told I can afford the car and I cannot go shop around for another car because he worked really hard to get this deal and it will fall apart if I apply for another loan. Then they HAD to sell me rustproofing and extended warranty for 7 years because that is how long it will take to pay the car off. The rustproofing I was told bring it in every 2 years to be checked to keep the contract active.... well.... went back a few years later with rust and they informed me that I had to come every year for the check and it is not valid anymore AND they don't cover door jambs and wheel wells!! Imagine that? Then I get my car ready so they can do a warranty check and fix everything needed under warranty, AND GUESS WHAT? My warranty expired a year ago!! How do you buy a car with a 7 year warranty and then it ends 2 years before the car is paid off? I WAS TOLD THAT IF THE CAR WAS A YEAR OLD AND UNDER FACTORY WARRANTY THAT WHEN YOU BUY EXTENDED WARRANTY IT IS VALID FROM THE DATE THE CAR HIT THE ROAD, SO THAT WAS IN 2011 REGARDLESS OF THE FACT THAT I BOUGHT IT IN 2012????? FEEL FREE TO ASK CHARLES ABOUT THIS CRAZINESS!! I am very organized and know I did not hear them wrong. I am very unhappy with this company and I say BUYER BEWARE!! They will get you coming and going. All they want is your money! Damaged my car when they had to fix the air conditioner and scratched the windshield, took me 4 times going back to get it replaced, they did not believe me when I told them my car was pouring smoke into the cabin, had to turn the AC on and let him sit in the car and choke on the smoke first. What do I know, I am the woman they take advantage of and take your money and no service after. I will be taking this to the top, even if I have to travel to see the CEO of Ford. Never will I buy a Ford again!!

Liz Bond

Recently purchased a 2019 Ford Ranger at Oakridge Ford. Twice our pick up of the truck was delayed due to parts being on back order. Unfortunately we were not informed until the day prior to. The first time we were told that pick up would not happen they offered to deliver the truck to us later in the week after they tracked down the part. The second time different parts were on back order I spoke with the sales Manager Mark Stewart. Mark listened to our complaints and assured me he would get back to me. Mark made the situation right for us but best of all he didnt flood us with "excuses". He took full responsibility as he said these things should never have happened and they would be addressed. Our salesman Mike stayed in contact with us throughout the process. We understand things can happen and this certainly was a lesson in the communication problems at the dealership. Again..Mark made sure to make things right. Overall yes I would recommend Oakridge Ford..there were bumps along the way but they were addressed and dealt with.

Darlene Hewitt

Our salesman, AJ, went above and beyond to assist me with the purchase of new ford ranger. I am extremely pleased with the service he provided both before and after I drove off the lot.

Michael Fleming

Was a quick an easy process. They had my truck ready for me within days with everything I wanted. Norman James was a huge help and everyone involved made things very easy and comfortable.

Mel Coleman

I shopped around for months trying to find the perfect vehicle and a sales person that was actually helpful and not pushy. Oakridge Ford checked all the boxes. From the moment I walked in Matias Viovy was friendly, knowledgeable and followed up with every little detail. I was very specific about what I wanted and flip flopped a lot. He never got annoyed and helped me through every step of the process. He was fantastic! The friendliness, customer service, knowledge and professionalism he provided us with was top notch! I would recommend him and the dealership to everyone and anyone looking for a vehicle.

Kamil Bernad

Big shout out to Norman and Brandon for helping me buy my first vehicle! You guys made it happen! Thank you for all your help and hard work! Cheers

Cathy Tolman

A big thank you to Norm James. we appreciated all your time and help with our purchase of our vehicle. You were very helpful and honest with us. Thank you for going above and beyond for us. Thanks again Norm....Shawn and Cathy Tolman

Tyson Mailman

Norm was great to work with, he’s definitely the guy to see when shopping for a vehicle!

Taylor Kelba

Traveled quite aways to do business with Oakridge Ford, and it was well worth it! My sales consultant Norm James made the whole process of purchasing a new truck stress free and enjoyable. He went above and beyond during and after the sale and I would absolutely recommend, if you are looking for a new/used vehicle to ask for Norm at Oakridge Ford in London, ON! Thanks again my man!

Deb Cruickshank

NORM gave me a super deal on a beauty F150! This was the most friendly business I have ever had the absolute pleasure to deal with. When I first arrived Norm greeted me and was very knowledgeable in the vehicle i wanted to see. Norm did not pressure me and didnt have to. The quality of this previously owned truck is second to none. Jill worked the other end with taking her time and making sure i only purchased the extras that i actually needed and I was not pressured by Jill either. These two employees treated me like family and I hope everyone who reads this post has the opportunity to find out how to purchase a vehicle with ease from Norm James!

Sara Jackson

Great sales and financial service by Norm and Samira. Loving my new car!

Ben Roberts

I’d like to personally thank Norm James and Jillian Head for there excellent service this past week. I traded my ‘13 Ford Focus in on a Certified Pre-owned 2017 Ford Escape SE with Sport Appearance package I’m so happy with my purchase! The team at Oakridge Ford is Excellent and I would highly recommend them!

Kathy Hodgkinson

Ted Cascadden : This is the second vehicle we purchased with Ted. Ted knew what we were looking for and met our expectations. He is friendly, reliable, knows his customers and exhibits excellent customer service. Thanks again, Ted. Appreciate all you do. W. Meiklejohn

Bolarinwa Elebiyo

Buy and service your Ford vehicles here.

Sally Colman

I recently bought a pre-owned car and am very happy with it. We went to numerous dealers who either, showed price only but no mileage or nothing at all on the vehicles. All prices, features and mileage were clearly marked at Oakridge, that made my decision to shop here. Nothing was hidden. Carly and Drew really helped us and were really great to work with. Thanks!

jordan m

Could not expect any better. Great service great people. Me and my wife just got our 2nd f150 and Brian Hare is the man that Made this happen. He went over and above to get me and my wife what we want and in our price range.I highly recommend Brian Hare at Oakridge to anyone.

Adnan Perwez

I went in for an oil change and ended up buying a car. Michael approached me and we started talking and we connected so well that I decided to treat drive a car. Michael Newsom was neither pushy nor aggressive and gave me the space and time to think, treated me professionally & ethically, and maintained a very positive and outward attitude throughout the process. Special mention goes to the Sales Manager Danial for his understanding and reasonability; and last but not least, the Finance Manager Samira Rafih who made the loan application process seem painless, effortless and seamless. I really enjoyed and am still cherishing my experience at Oakridge Ford and I won’t think twice about referring my friends, family, colleagues and neighbours to Michael and the amazing team there.

Tyler Hilker

Mike Mirazic helped me find my perfect vehicle! Mike genuinely wanted to find the right vehicle for us. He was very friendly and accommodating. Not pushy at all. He also followed up after we bought it wanting to make sure we were still happy. I would definitely recommend dealing with Mike to anyone who is looking for a new or used vehicle. Was rear ended shortly after buying my new vehicle and dealt with the collision center. Corinne McAnsh is who I dealt with and she was very helpful in letting me know what was happening with my vehicle and everything that needed to be done. I was very anxious about how it would all turn out and Corinne reassured me it would be good as new and was very good at alleviating my concerns.

Darlene Fournie

So excited to have leased my Ford Ranger from Oakridge Ford.Norman James made the process fun and easy!!!Thanks again Norm I know I'm going to love this truck.

Ruth C

Really poor customer service here. Don't return calls or emails. Would recommend going with another Ford dealer. Left lots of calls, messages for the leasing department. Ford credit said I needed to go through the dealership. In the end, Ford credit allowed me deal directly with them as "we don't understand what is happening down there". 2 months after my first message I got a call back.

qartin

3 hours sitting in the waiting room and $125 for a winter tire change. I will not be back. The salesmen was trying to get me to trade my car in for a car that was 2 years older. I had just financed my car less than 6 months ago and he was already trying to get me to trade it in for half the price. I told him I didn’t want to pay more than I was. He then continued to recommend me to check out an even more expensive Escape. Using classic salesmen techniques “if you don’t get it someone else will”.

Mikayla Allen

Recently we purchased a vehicle at Oakridge Ford and had a great experience. Matias and Brandon where very helpful and made the experience fantastic. Matias and Brandon were both friendly, approachable, and transparent. I would highly recommend them to anyone looking for a vehicle. They made our first vehicle purchase a success and we are looking forward to maintaining our relationship with Oakridge Ford in the future.

Austin McMichael

Do not buy your car from this dealership! Completely unprofessional staff who do not value or care about their customers. Bought a truck from them, then the next day I was told they sold it to someone else. When I didn’t like a new truck they provided (which was much worse than the original one) manager Matt was the most unprofessional and rude individual I have ever dealt with, trying to make it seem like I was the problem. Followed up on commitments they made after I got my vehicle, emailed their accounting department for a month with no answer. Finally got into contact with my sales rep and I have now yet to hear back after 2 months. This dealership has no integrity and will do anything to take your money while providing terrible service - they do not care about their customers and I highly recommend you do not do business with them.

Laurie Pullen

Thanks to Mike ,John , and Mark for a enjoyable experience at Oakridge ford. Haven’t bought a new vehicle in quite a while and it was fun talking with you guys. The sale part is is done, now can the service part match you guys. I will find out and write another review. Thanks again guys , great job.

Nicole Leslie

If you're looking for a vehicle new or used this is the place to go. I'd highly recommend contacting Mike Newsom & Brandon Marino, total dream team! If I could rate this a 10 star experience I would. They got me into the vehicle I wanted, took care of my trade in, ensured I was a the price point I wanted and were available whenever I had questions. Both Mike & Brandon went above and beyond what I'd ever expect - Thank you guys! So, what are you waiting for?! Go see Mike, Brandon and the team at Oakridge Ford!

mike titizian

Started off very well. Now after 6 weeks of waiting for this deal to be finished I've had it. Now its just headache and aggravation. I had to run around the city all month doing work that you should have done. And now that you owe me money, nobody answers their phone, nobody returns message. Only way things get done is if I take time away from my shop to drive into the dealership so they have to deal with me. And I thought Highbury was bad. At least they didn't pull this stuff.

F I

Dont buy a car from this guys. They change their words all the time. Posted a car for 15000 after 2 days they put a higher price 16800 . They wanted me to hold the car for 500 $ with no paper work or application form to reserve my right for refund. One of the worst experience . Buy from somewhere else even if you pay little bit more

Ryan Seguin

Amazing customer service and experience! Norm and Jill made the process of buying a car comfortable and easy! Thank you!

Keisha Godfrey

So unhappy with my experience here. Communication is terrible, feels very dishonest. Took all of the enjoyment out of buying a vehicle and I regret ever going to the dealership. So disorganized, not efficient…Do NOT buy a vehicle here.

Katie Morris

Awesome service from beginning to end with our vehicle purchase. Everyone was great and definitely made us feel valued. Would recommend our sales person, John, to anyone looking for a vehicle. He was amazing as was Mark in finance. They made the whole experience really great.

Nieman Market Design

We Bought our trucks from Alban, He was very polite and helpful. He showed us all of the options available, and made the transaction very easy. Thanks Oakridge and Thank you Alban!!!!!

Karyanne Frazer

The only Place I will go from now on! Was at another ford body repair for a rear end accident and they did an ok job but had to return as the paint chipped after the winter. Was rear ended this year and decided to try oakridge. The service there was amazing when I couldnt start my car one day after the accident ford towed it there to find it was a tcm that my car was on recall for. I had no idea, they fixed that. They arranged for my rental that I only had to go sign a page and drive away. Their work was great my bumper matched in color and looked as good as new. If you want a great body shop, come here the guys are friendly and awesome to work with.

Jeff Morris

John Gillian was our sales guy, and he definitely went above and beyond to make our experience the best it could be. From start to finish he was so helpful and willing to go the extra mile to provide amazing customer service. This is our first vehicle from Oakridge, but we will definitely be back and can recommend John with confidence that he will treat them with the same respect, knowledge and service we received. Mark Stewart (finance) was also really great. He explained everything and was extremely knowledgeable and accessible for any questions, and made sure we got the best value for our money. We were not expecting such welcoming, "small town" hospitality from a city dealership, but we definitely received that and more.

David Milne

Just bought a sweet ride from Oakridge Ford in London, ON. Their people were really helpful, and got all the details organized. Big shout to Norman James and Brandon the italian stallion Marino. Keep in touch guys.

John Earley

Without dragging out the whole story. I took my fairly new car in today to get its first oil change. I wasn’t really due for awhile yet but since it was first oil change I thought I’d get it done a bit sooner. Service guy quoted me 48+taxes. But was later told the car requires semi synthetic oil. It was now going to cost 100$. I asked if they had drained the oil yet. At that price I’ll wait the 5k more I have on oil life. Service guy advises me the oil change had been done and they would honour original quoted price. That’s a stand up thing to do. They didn’t have to. They could have said sorry the car requires this oil. And it cost this much. But instead they chose to earn a new regular customer. Thank you Oakridge Ford John E

Giuliana Strano

Purchased an off-brand vehicle from Oakridge Ford, spoke to the new manager when I pulled in, he directed me to an incredible, experienced and efficient saleswoman. This dealership fixed/replaced all the damages on the vehicle, in no-time, …

Dillon Hind

From the moment I walked in I knew I was in good hands . My friend Carly Allen was such a pleasure to work with . She listened to everything I needed and we jumped into a couple different vehicles to see if they were going to be what I wanted. I really liked the Ford edge I picked . It really is a big upgrade from what I had before and couldn't be more happier . Thank you to Charles Gardiner the financial manager for helping me understand everything I needed to purchase the vehicle and even got me to trade in my old car . Thank you to the guys and girls in the shop too for making the car look pretty . she's nice ! I look forward to many adventures in my new vehicle! And couldn't be happier ! :) Cheers

Mohammad Aqel

I visited oakridge ford to buy a vehicle. Luae helped my decision. I am impressed with his knowledge of cars that usually a mechanic would give you such information. He made my decision a lot easier. I recommend Luae and I think he is the right guy to visit over there.

Stephanie B

I honestly wish that I could give them more than 5 stars because they're so wonderful! I just picked up my new car and they were FANTASTIC! From the minute I walked in the door I felt comfortable, and that isn't always the case as a single gal! I was shopping around for cars at a few places, and ended up buying one that very day, because they made me feel so great! My salesperson Dennis is the best! He never made me feel pressured or uncomfortable, and he kept me informed throughout the whole process via text messages (which was great). I felt like I walked out, literally a member of someone's family. Even the dealership manager came out and shook my hand. Good customer service goes a long way with me! I felt heard and respected through the entire car buying process! At the end of the day, there are dozens of dealerships and thousands of cars...but personally if I'm making a major purchase I'd rather feel comfortable, respected and important, and I assure you, these guys will do just that! Thanks again Oakridge Ford! I'm genuinely so happy with my entire buying experience!!!

Sam Fayad

Thank you for all the help Norman James I appreciate everything you did for us!!

Cole Findlay

I am over the moon from the service I received at Oakridge Ford! I worked with an amazing and very friendly salesmen named Matias. If anyone is thinking of buying a ford go see Matias because he helped me get into a car I never thought I could get and he can do the same for you. Thank you for everything and I looking forward to doing business in the future! Overall Oakridge Ford 10/10!!

Pamela Blue

At Oakridge Ford, Reese Patterson and Brandon Marino made buying my new-to-me car stress free and fun. I would recommend Oakridge Ford any time!

Kari Korvemaker

Been to a few dealerships in the past month looking for a truck and Norm was by far the best salesman I talked to. Easy going and doesn't try to push you into buying a vehicle or accessories you don't want. Nicole worked out all the finances and was great to work with as well. Thanks Norm and Nicole!

rebecca Roberts

I had a good experience with the service team , however my one star review comes from my experience calling the front desk. I spoke to someone named Alexa I believe ? She was very rude and short, couldn’t believe they had someone so against customer service working their reception desk.

Al Me

First time dealing with Oakridge Ford and had a wonderful experience. I would definitely recommend them to anyone. Very friendly and accommodating - Will definitely go back again.

Abdalla Wafaey

Had an excellent experience with Oakridge Ford during my recent purchase of certified Escape Titanium from Adam Abel, sincere expression of thanks to the Finance Manager Mr. Luae Al Shubbak as he went above and beyond to make sure I purchased truck I most comfortable with. In addition, he took care of me during processing the finance application in a very professional manner, He was great, friendly, knowledgeable and accommodating.

Christina Haeussler

Ive dealt with this dealership for a couple years (since I bought a truck there). The purchase of my truck was a complete fiasco. My salesman was what you’d consider a stereotypical “shady sales guy”. I’m fairly certain he’s no longer there. I’ve heard they went under new management a year ago so hopefully they’ve fixed their sales tactics since then. Their service department is a complete chaos. In the past couple years we’ve dealt with the service department on 5 separate occasions. Twice our appointment was cancelled the day before the appointment. Once we showed up for the appointment and they forgot to call us to cancel. Once we picked up a part and part wasn’t in till the next day. Most recently (last week) I had to argue with the service receptionist. We had high hopes that things had changed since the new management took over. We kept trying to go there since they’re close to where we live. Needless to say, never again. Every interaction with them has been a complete sh*t show.

Al Couch

My wife & i just bought a 2021 F 150, had a great experience with all staff members there, Norm, Brandon & Dave were very helpful with getting us the truck we needed. Would recommend this dealership to anyone...ask for Norm. !!

133 Londoner

Mike was awesome from start to delivery.It was a great experience from beginning to end. The entire Oakridge team was nice and friendly. i found what fit my budget on the lot, and then was able to make it fit my needs with some affordable dealer installed options. what a great affordable ride with phenomenal Ford incentives!

Rex Jack

I just leased my second truck there. One of the best deals for leases I could find. I have a brand new Lariat coming in June

Chris Edwards

We have purchased both company and personal vehicles here from the dealer and have never had any issues. Matt Brown in Service is the gold standard, he goes above and beyond to make sure our Fleet trucks are never down, he goes out of his way to either stay late or come in on weekends to get things done for us. Tony P in sales is also a gem to deal with, no magic tricks or smoke and lighting show, just down right honesty and straightforwardness. Very easy to talk too and no sales pressure what so ever. Mark and Samira also are fantastic to deal with ensuring everything is looked after and the process is quick and easy. Would highly recommend Oakridge Ford for both sales or service.

Nate Allen

Pulled into the service department and waited 15 minutes with no acknowledgment from the 4 service workers at their computers 2 feet away from me. Another car pulled in and they serviced that car first. Finally I got out of my car and asked what is going on here. They told me to goto another dealership. I will clearly never buy another car from this dealership again. Worst service deparment in the city.

Frank Wilkins

Prompt and efficient sale by Norman James. Went over the vehicle from front to back explaining all the features on the new F 150. All went smooth. Then he got us in to see Jillian Head in the Finance Dept. Jill was very pleasant and explained the financing options so we could make the correct decision.

Anthony Scarpelli

The brakes on my wife's car went and we needed to replace her car. Loved the look of the new Fusion. Went in, they worked with me to get the price that was best suited for us. Next thing you know, she's driving around with a huge smile on her face. Great team at Oakridge Ford made the whole thing a breeze. Definitely going to go back when my car needs to be replaced.

Niche Tire

Excellent experience! Many thanks to Michael Tolsma and the team at Oakridge Ford for facilitating the purchase of our new 2018 Mustang.

Tara Tree

On our second vehicle from Oakridge ford. Under the new ownership we will not purchase a third. Customer service has dropped drastically. Our vehicle is less then two years old and has had two transmissions replaced. Every time I try to get an answer as to how many they are going to replace for us and what they are going to offer us on the next one I am faced with zero answers. Last time I was told "mam this is out of my pay grade". I could continue with a list of my neg experiences from this location but I won't bother they don't seem to care either. Will shop around next time.

Stephanie Tapley

At 1st we had great service & liked coming to Oakridge Ford but this last experience we will never come back & we do not trust you at all for brakes. We got them done in July & in the middle of September they seized. We brought the car back to get it fixed since that should not have happened. We were charged for labour for your mistake to be fixed. Doesn't seem right at all. So you have lost our business & we will not recommend you.

Joe Lee

Special thanks to Norm James, Samira Rafih and Mark Stevens for providing top notch service during my car purchasing process! Norm was very knowledgeable, courteous and efficient. Highly reccommend the team at Oakridge Ford for your next vehicle!

Kelly Almeida

My family purchased their first New vehicle in years and Julian Almeida, made it the easiest process ever!! My mom bought a new 2018 Ecosport Titanium and she fell in love instantly with the car and the service provided! Everyone made it super fun and painless from start to end. Highly recommend Julian as your Sales guy and Oakridge Ford as your dealership!!

Mandy Van Dinther

The staff at Oakridge Ford made my first-time car buying experience easy and enjoyable. Brandon Marino was very informative and took the time to explain everything to me. Norman James showed his enthusiasm and passion with all of our encounters. Oakridge Ford will make sure they find the right vehicle for you!

Katie Ritchie

I love my new vehicle! Ralph was very friendly and knowledgeable, and was sure to show me all the great features during my test drive. Breandan was extremely helpful, and ensured that all my questions were answered. He sure knows how to close a deal! Jesse explained everything in detail, and made sure I had a good understanding of my options. Everyone I encoutered was a pleasure to deal with. I will absolutely be back to Oakridge Ford when it's time to purchase my next vehicle!!

Marco Staltari

I've called and left multiple messages without any response which led me to changing my review. I've been put in a car with a roof leak which was a existing issue prior to me buying the vehicle at which I was not notified of nor provided any discount. The specialist have fixed it 3 times now and it's still leaking and I am beyond frustrated. If you wish to contact me that would be greatly appreciated but unless I come to your location personally, I can not get in contact with the GM.

T C

Highly recommend Ted. I got a no hassle fair deal on an immaculate SUV. Low key, no pressure, and no need to haggle on price was refreshing. Thanks for the great customer experience, Ted!

Wayne McKenney

Norman and Nicole were great and got us a great vehicle at a fair price

carla local102

Recently I dealt with Norm and Brandon when looking for my new Escape. I had a stellar experience, not only did they take care of me as a client but as a friend. I would highly recommend them to anyone looking for a vehicle, Norm and Brandon went above and beyond to make sure we felt cared for every step of the way!

Kerlin Castillo

Excellent experience, if you feel it's time for a new car then only Norm can get a deal. Friendly, outgoing and makes you feel like you're the most important person in the building. Flexible in his negotiations and honest, ensuring your needs match the vehicle. Will definitely be recommending to friends and family.

Bevs Quitoriano

I purchased my first car here at Oakfridge Ford with the stress free experience. Thanks to Matias and Jillian who made sure that we are comfortable and well informed with all the details we needed to know. After purchasing my car, Matias updates us for any concern and issues. So far, I am very much happy and satisfied with my new Ford Escape 2020. I had an amazing experience at Ford Oakfridge !

Chris Quipp

Sub-par customer service. Had an issue with a used car 3 weeks after purchase. My sales person acknowledged the issue and agreed to look after the problem, "If we need to cut a cheque, we will" are the exact words. Months went on and I heard nothing from service or sales about approval for the repair. Sales person stopped responding. Sales manager was involved and then he never returned calls either. I pursued this because my sales person said he would look after it, when it came down to executing his word, it meant nothing. If you weren't going to cover the cost of the repair then please say that, rather than ignoring my emails, texts and calls. I was just looking for a Yes or No even though it was understood to me that it was going to be covered. Oakridge Ford doesn't care about honesty or following up with customer inquiries. The sale was in my wife’s name. Silver 2016 Edge in April. Sold by Norman James. Brandon Marino and Mark Stewart were involved after the sale. Brandon responded and was helpful but Norm and Mark did not answer texts, phone calls or emails. Goes to show that they are only interested in the sale and not keeping customers.

Shiyang lu

Nice and patient, good experience, my salesperson: NORMAN JAMES

Marsha

I purchased a new Ford Escape and could not be happier. The service I received from John Gillan was beyond what I had expected. He treated me like a friend and answered every question I had with incredible knowledge. I know that with any future Ford vehicles I buy I will only deal with John. All my referrals will be to him as well. Thanks John for being a straight up genuine guy. I am loving my new wheels!

Aren Glover

Had a great experience getting my new Mustang at Oakridge. Matias was great to help me through and get me behind the wheel of my Mustang, and Samira was efficient and thorough going through the leasing process. Thank you Oakridge!

Terry Whalley

Last week we purchased a Ford Certified Preowned Ford Explorer XLT from Oakridge Ford. We met with Norm James, sales rep. He was friendly and very helpful in finding the vehicle that met our specifications. Samira was great to work through the paperwork with us and clarified any questions we had. She was very friendly and easy to talk to. They made us feel like a valued custumer. Thanks to the Oakridge Ford Team for getting the vehicle ready to meet our very short timeline to complete the transaction.

Tammy King

I'm so happy with my experience. Norm and Samir were so helpful in getting me into a brand new 2021 Escape.

Brandon Simpson

Got my 2017 Ford Escape from here back in may of 2019 and I couldn't have been happier. The service was really good, we got the opportunity to win a prize, and the car has ran great for me with no issue in sight thus far.

Brandon Dorland

If I could give Oakridge Ford 0/5 stars I would. Issue #1: The first issue with this dealership is first when I bought my vehicle, I should have ran then. I was sitting in the Business Manager's office setting up financing and was asked repeatedly to consider various extended warranties, maintenance packages, rust proofing etc. I politely declined these offers. At this point the Business Manager starting giving me attitude and was asking why I would not consider. This is where the fun starts. We had already agreed on a 60 month term financing. After I declined the aforementioned warranties, he FAKED receiving a phone call from Ford Credit Company. The phone did not even bloody ring. He then said "Oh that's too bad, I'll let him know." The guy then tells me that I have too poor of a credit score, and that I am forced to choose a 7 year 84 month finance option (complete utter BS, I know damn well there is not an issue with my credit score). I told him I'm not buying the vehicle and that I'm leaving, so he FAKES another phone call, and claims Ford Credit Company made a mistake and I'm approved for the initial offer. Issue #2: I had a recall mailed to me 1-2 years ago. I have called Oakridge Ford numerous times to have to recall completed, to which they state, "We don't have any parts in for that recall, it's on back order". They have told me this 3 separate times, several months apart each time. I finally gave up and called another Ford Dealership outside of the city (Highbury Ford was no help either) and they booked me within 1 week to have the recall completed, no questions asked. In summary, Sales experience at Oakridge Ford was horrible. Service was equally as rotten. Please do not consider giving this dealership your business, they do not seem to care about their customers in any capacity.

Courtney Henson

We just recently purchased our first F150. Mike Newsom was our sales rep and we highly recommend him. There was no pressure at all and he really worked with our budget. On the day of our delivery, he spend the time to explain all the features and he said that he didn’t live far from our neighborhood so if we needed any help setting things up to let him know. What amazing service! Thanks Mike :)

Rebecca Druken

Thanks to Tom from service for his help today! When I walked in with a small issue I was unable to get resolved anywhere else he took the time to help me out and get it dealt with. Much thanks!

Deborah MacLeod

I was very hesitant to take the leap to purchase a new vehicle even though I really did need one! All the staff were very understanding and bent over backwards to provide me with the best new vehicle possible! All in all very good service!

Mike Howell

Just had a terrible experience with the service department. I went in to have my vehicle safety done, knowing that some work would be required especially in regards to an electrical issue. I figured if anyone would be well equipped to identify an electrical issue on a ford it would be the Ford Dealership with all the specialized tools. I dropped the car off at 8am and explained to the service technician the extent of the electrical issue to my knowledge and the need to diagnose it in regards to a safety. All seemed well, and they said they would contact me when the vehicle report was ready. When I got their call in the afternoon they walked me through the work needed some of which was news to me but I expected they would find some things. However, they mentioned nothing about the electrical issue which affects the power steering a necessary component to pass a safety. They said they would go talk to the technician who checked the car to inquire about that. When they called me back they told me that a completely different "electrical Diagnosis" would be needed to check electrical problems. Why would they not have told me that in the beginning! So they informed me that they didn't feel good charging me for the safety 125$ and would bump it down to an airline check 99$. The electrical diagnosis is another 145$ check. I would have been more than happy to pay the 145$ to start with so that they could actually diagnosis the main issue in place of the safety. When I went to pick up the car the service rep who I had been dealing with passed me on to someone else because they clearly didn't want to deal with a frustrated customer. The new person rang up the bill which was over a 145$. What happened to a 99$ airline check. Again I had to self advocate and tell the new rep that I was told it would be an airline inspection. That person went ahead and reprinted the bill. After paying they told me I would be emailed a survey to rate my experience and give feedback. I could do that if they had my email (which they didn't) so when I got home I called back in to give them my email. On the phone with yet another rep in the service department this person was much better to deal with and listened to my case and said he would pass it on to his manager who would reach out the next day. The next day goes rolling by and finally get a call. They resolved the problems by giving me a free hour of electrical diagnosis with every hour after at a slightly discounted rate. Don't be surprised if you have to fight for yourself to get service. Also on the safety report they said my license plate bulb was out had they turned on the lights on the dash and bent over to look they would see the bulbs work along with all the other lights. I do not trust their report at all, and will not be back.

Jahnessa Crosby

I'm very thankful that I decided to come to this location and get my car from one awesome salesman, Mike! He has made the entire experience amazing. He has helped me through each step and had such a positive and kind attitude. He was very professional very funny, and honest about everything. I will be a returning customer for Mike. He deserves to be acknowledged with the amount of effort and hours he put into work and dealing with everything to put a big smile on customers faces. He made me the happiest girl! Once again, thank you Mike! Love the ford escape!

Steve Smith

Tried to buy a vehicle there and they wouldn't give me the time of day. I was offering a trade and I guess they didn't want a trade. Said they would get back to me about the new car that I was interested in but after 4 days I seen that the listing I was interested in was removed. Still no response about the car. Very poor customer relations. They should be reported to Customer Service at Ford Head Office.

Vic Chadha

We recently purchased a new Ford Transit Van for our Home Automation and Decor business from Oakridge Ford. The overall experience dealing with Norman and Nicole was absolutely outstanding. The whole team made the purchase transaction so seamless. I would have no hesitation recommending this dealership to any of my family, friends and business associates.

Rebecca

I bought my first car here. I will not by my second car here. I bought a 2018 Malibu used. The day I brought it home the engine light turned on (mass air flow sensor). Called the dealership right away, they asked be to bring in for service. Service cleaned a part, replaced the solenoid sensor. Got the car back, engine light came on again (mass air flow). Called the dealership and they brought it back in, said a part needed to be replace and they would not replace it for free. Remind you this problem started the day I took it off the lot. So I get the sensor replaced (not at the dealership) and well that part was not the problem engine light is still on. I call the dealership, no answer. I leave messages no one calls back. So I submitted a complaint, I hear back in a day. I explained the situation they agree that they will stand behind the vehicle if the problem I have is the same problem as the one I had the day I brought the car home (engine light related to mass air flow). They say I have to specifically take it to a Chevrolet dealership where I am living because they want Chevy to look at it as they will know more about the car. I ask specifically if I do this, will they stand behind the service. They agree they will over the phone and over text message. So I book an appointment with a Chevy dealership near me. The mechanic looks at it, finds the issue PCV valve needs to be replaced as it is clogged, hence the air intake code and engine light issue. I call the dealership, no answer. I text the dealership representative. No answer. So yes, I bought my first car here for 15,000$ put another 1000$+ of repairs in under 6 months to a problem it had the day I brought it home. The worse part, I was told I would be taken care of and I wasn't. Ended up being screwed over a couple times at a few different dealerships before I found a place that would treat me right. I can't wait to give them a 5 star review. Sorry I had to recant my original 5 star review of Oakrige Ford. Moral of the story, if you buy a used vehicle here, and there is something wrong day of return it while in your 90 days or what ever it is, and trust no one in the building. They will give you the run around and you will end up feeling used.

Kadeem Mackenzie Wallace

Great atmosphere, great team and amazing service. Greg Johnson is the man, helping me out from a different province. Couldn't be more happy with my purchase and new car.

Jiewei Zhang

The service here is amazing, Adam and Charles are professional at what they are doing. everything goes smoothly and quickly with their help, Charles helped me with the lease and got it proved.

Bruno Oliveira

We had a wonderful time at Oakridge, specially Brandon was unstoppable to make us happy with our purchase. Highly recommend this dealership.

Paul Waddell

I live three hours away from Oakridge Ford. I have to say the drive was more then worth it. I order my new F150 through Norm James on a referral, and he more then exceeded my expectations. He made sure from our first conversation that he would give me an awesome deal on a truck that was right for my family and he came through. I did a lot of searching around and no one could even come close. He made it happen. I will definitely come back and I highly recommend anyone go see these guys for a new Ford. I’d like to give a shout out to Brandon and Daniel for also making My experience painless. I’ve had several bad experiences with other Ford Dealerships local to me, so to be treated like a valued customer for once was a breath of fresh air and definitely worth the drive. Thanks Again Guys!

Ange H

I recently went in to Oakridge and met Norman. He was so kind and really seems to know his stuff. Norman treated me so well. I was so impressed with Norman and Brandon ( finances) and how well they worked together at making sure I was happy with everything. If you go to Oakridge, ask for Norman and you will end up getting a great vehicle and gaining a friend!

Judith Accorsi

We just purchase an used Ford Escape at this dealer ship. Norm James was extremely helpfull and helped on selecting the right model for us and the paper work. They even got us in touch with an Insurance broker who ended selling us the right policy. Thank you Samira and Norm.

David Featherston

Patrick Lafond - Service Manager (Oakridge Ford): "I don't care where you buy your truck, just where you service it." Avoid this location altogether. My family has bought 5 new F150's since 2017, 4 of them being from Oakridge Ford. This was my first experience dealing with the new Service Manager Patrick Lafond. I brought my truck in wondering why the front of my hood looked like it had a patchy repair and respray and was slightly dented, they informed me the hood was damaged and resprayed prior to purchase. Patrick told me they did not have to inform me of the repair as it was under $1000. Being a brand new F150 and the exact same model and colour I had prior, I didn't examine this brand new truck with a fine tooth comb and trusted that everything was in order when I picked the truck up. The truck only has 20k kms and Patrick said because it's been over a year and I didn't notice sooner, there's nothing he can do. I use this truck as a work truck and don't prioritize washing it too often. I told Patrick this would hurt resale value and trade in value, his advice was "You didn't notice for over a year maybe the person buying it wont notice either" So basically telling me to rip someone else off. I told him this was not good advice to be giving and that having bought so many vehicles from Oakridge Ford in the last 4 years I would have expected better. Patrick Lafond's words of wisdom, "I don't care where you buy your car, just where you service it". Patrick asked what I wanted done, and I said that I wanted it to look like it should have looked, like a new hood. He warned me that any repair would be done by the exact same people that did the last repair, as if this would scare me off or something. I told Patrick I don't care who does the repair as long as it looks the way it should. I left and would be awaiting a call from Patrick. It's been a couple weeks, I've tried calling 5 times, finally getting through to someone on the 5th call. They made a note for Patrick to return my call, and since have not heard from him or anyone else at Oakridge Ford. Complete lack of service.

Alex Mychajlowskij

Had a great, easy, informative time searching for a new used car with John. Helped me find what I was looking for and let me know what I didn't need. Treated me like family. Helpful to all my extra questions about features on the car I've never had before after my purchase. Charles also helped the financing and coverage of my car to be easily understandable and what was the best options for different situations.

Patrick Traher

If you’re in the market for a new/used vehicle see Norm in sales and Brandon in finance. Both will go above and beyond to get your deal done. Thx to Norm and Brandon for getting my deal done on my new 2021 Ford Ranger.

Linda Thomas

Oakridge Ford has always provided me with great service from their knowledgeable sales people to their very efficient, courteous service team. I have even enjoyed the company of the cheerful shuttle service staff whose conversation and safe driving have shuttled me back and forth at times when I was glad I wasn't driving. I purchased my vehicle from Oakridge Ford and will continue to make them my dealer of choice. I highly recommend this dealership.

Karen Turner

Went to Oakridge Ford for a recall ended up meeting Norman James. My husband and I went back on Saturday so we could look and drive the Ecosport. Norman was extremely helpful and personable he made us feel like one of the Ford family. Well say no more he had us hooked we felt like we new him all our life. Our experience was fantastic not only with him but also with Jillian Head and all the other Ford team. We would like to thank all the people at Ford for a wonderful experience and look forward to seeing you all soon.

Stacy Long

We had prompt service, Steven took us on test drive. He was very knowledgeable and set us up quickly, without any sales pressure. Very happy with our purchase and would definitely recommend buying a vehicke here.

Debbie Willetts

I am editing my review as requested by Norm James. He apparently wanted credit for this 5 star review...... Your welcome!!! In all honesty though, I actually had a great time with Norm and Nicole really haven't laughed so hard in a long time. These people will go above and beyond for you. Including stealing snacks from there co-workers desks when you are complaining of being hangry.

Cathy Reeves

Oakridge Ford-Where Everyone Knows Your Name! I have purchased eight cars at Oakridge Ford over the years and we keep going back because of the great service we receive from everyone at the dealership. It is like walking into "Cheers" as everyone knows your name! We are greeted with a smile as soon as we walk in and we know we will be treated professionally and respectfully every time. After purchasing a new or used vehicle, we always feel we have received a fair deal for a well built, safe and reliable vehicle. Loue Al-Shabbak makes it his mission to ensure we are happy with our purchase even after the sale. We have recommended Loue to family and friends who are looking to buy a car. It was my pleasure today to take our 19 year old son into Oakridge Ford as he purchased his first car from Loue! May he continue to go to Oakridge Ford for all his car purchases in the future!

Nick Shevlin

Carly helped me make the big decision to buy a new car. She showed me a variety of vehicles, showed me the best vehicles to fit within my budget and helped me get the best value for my trade in. Everything was smooth and the stress was taken away by her pleasant demeanour and highly knowledgeable service. I would recommend Carly to anyone who needs some peace of mind when buying a car. Mark, the finance manager was great also. He helped me get the best value and added knowledge and comfort to the decision.

Dave

I had a terrible experience at Oakridge Ford dealership. We had agreed upon a deal for a fusion including a trade in for my vehicle. After agreeing on a price they reneged on the amount on my trade in. I settled for $500 less. When the finance guy called me to go over the final purchase price I found that they had snuck in a warranty for $700 that I specifically said NO to. A couple days later I get a call from the sales guy telling me there has been a “mix up” and the background information they gave me on the car was incorrect. The car I was about to purchase had been in an accident. They assured me they would get the collision manager to do a full inspection and give me a report on the findings to ease my mind. The next couple days I’m contacting both of my contacts from the dealership asking for answers and I’m being ignored. I receive a text asking me when I’m coming to pick up the vehicle. I reiterate I want to speak with the collision manager to hear about his findings. I’m then told they are “hesitant to let me speak to the collision manager because what he has to say is just an opinion” and they didn’t want me to put too much stock into what he had to say. He’s the collision expert, of course I’m going to put stock into what he has to say! But they wouldn’t allow me to speak to him. Obviously his findings weren’t very good. I told the sales guy to refund my deposit. This whole ordeal felt like the stereotypical scumbag used car dealership situation many people find themselves in. I wouldn’t expect to experience this from a major Ford dealership. It was a week full of stress, dishonesty, broken promises, sketchy situations and disappointment. I am turned off from buying a vehicle now. I will drive my old truck into the ground. Thanks for nothing Oakridge. Buyer beware.

Roula Mckiel

We went to the dealership to look for a new vehicle for myself. We were approached by Mike Tolsma in a very friendly manner. He make us feel very comfortable right away so much so that not only did I end up purchasing a new vehicle from him but we also purchased a second vehicle for my husband. Mike made sure we got the exact vehicles we were looking for and took the time to ensure we were happy with every step. We picked up our new vehicles last night and again Mike made sure everything went as smoothly as possible. We both would strongly recommend contacting Mike if you're looking to purchase a vehicle. My husband says purchasing a vehicle is a 2 step process, first go to Oakridge Ford and second talk to Mike Tolsma he'll make sure you get what you're looking for.

Jason T

Service has gone downhill this past year. Very scattered and unorganized . Hard to reach over the phone . No return calls and takes for ever to get anything done by them. Not impressed at all with Oakridge Ford. New owners ??

Roi Moore

Service is very inconsistent: sometimes poor and sometimes good for warranty issues. Dealership opts to send automated surveys to follow up on service that was performed. Calls to a Service Advisor are seldom answered and instead go to voicemail. You may be disappointed if you expect a phone call returned in a timely fashion. I hope this will change and am looking for dealership options in the meantime.

Tim Burgess

Worst sales experience! Horribly managed dealership, Rafih Auto Group needs to address these issues unless this is their management style.

Dave Tori

Picked up my new to me vehicle yesterday. Couldn’t be happier! Amazing and friendly service from Teala Fidler!

Cathy Kenny

Review of Oakridge Ford “David did a great job helping me with our new Escape. Worked hard to get us a great deal and made sure when we picked it up that we knew how to use every feature on the car. Jesse was also a lot of fun to work with. Made sure we understood the terms of the financing and purchase agreement very clearly. I loved how well the two of them worked together and they genuinely seemed like they were working hard for us and in our best interest. Not something I could say about previous vehicle purchasing experiences. They kept talking about how excited they were to build a relationship with us. A lot of fun. Will be bringing my sister in later this year. Thanks again guys! You are customer service SUPERSTARS!” Submitted by Betty Jones

Huizhong Guan

My sales Norman James is very good, he helped me a lot, let me finish everything in two days, I got a big discount on my new car, which made me very satisfied.

Cassandra Prince

My husband and I started taking our f150 to oakridge for service after being un happy elsewhere. We then met Norm and Brandon who were a great pleasure to work with and helped us trade in our 2016 for a brand new 2019! They bent over backwards for us and made the numbers work and saved us quite a bit of money in the long run. Not only did they stick to their word but they were super polite, humorous and wonderful through out the whole process. Looking forward to working with them in future purchases as well.

Jim Gonyou

Just bought my mustang with the great help from Norm James, he was a pleasure to deal with handling all the extra details. Jill was a great help with the paperwork. Would deal there again, highly recommend Norm and Jill and Oakridge Ford.

STEVE MCKILLOP

Considering the times we now find ourselves in, i would like to thank Norm and all the staff for their assistance in purchasing my Ford Explorer. Couldn't have been treated better. Thanks for everything!

Jon Spracklen

Had an amazing experience with Oakridge Ford. Reese was awesome and answered all my questions and was very patient with my indecisiveness and not pushy at all. When I was ready to make my purchase he was very informative and got me the exact truck I wanted for an amazing price. Would highly recommend them.

Kalie Dolbear

I previously owned a hand down 2008 Ford Escape with power steering issues not worth fixing thus putting me into the market for a new vehicle. I contacted two Ford dealerships, with Oakridge Ford being my choice. I dealt with Reese Patterson whom made the worries of buying your first car a breeze, from finding a vehicle to putting my plates on, the purchase was done fast and effortless on my end. I also had the pleasure of being assisted by Michelle Campbell, and Charles Gardiner with paperwork to finalize our deal that was made in less than a week. Now I am a happy owner of a 2015 Ford Focus!

Tom Mcinnis

My dealings with Oakridge Ford were superb thanks to Mr. Norm James, he treated me with respect and I think you guys need 10 more men just like him, I think the dealership has changed ownership and I heard it was going down hill but I can tell you if Norm stays on things should be fine, I have never had an easier more pleasant time buying a car than i did with Norm i actually consider him a friend now and if he went to another dealership i would definitely follow him. Thanks Norm for treating me like a real person that doesn't happen very often any more. Keep up the good work and i will send anyone i know looking for a car your way. Thanks again for everything. Tom

Arcturus Home Solutions

Just bought a truck here, Tony walked us through the experience. He was very knowledgable and helpful! Made things very easy and got us the truck we needed! Great place to look for your new vehicle!

Sarah Byl

Just brought home a used 2019 Dodge Caravan I purchased at Oakridge Ford through salesman, Matias. Matias was super friendly and helpful. Jill helped tie all the knots and sold me an extended warranty that fit my budget with no pressure to buy. I have minimal experience buying cars through a dealership, but the entire experience far exceeded my previous ones. Calm, friendly, helpful, and didnt feel pressured at any time during the sale. Big thumbs up to Matias, Jill, and Oakridge Ford!

Katherine Day

Our Sales Consultant Norm James was fantastic! Everything went smoothly and quickly with the purchase and delivery of our new vehicle. We love our new Ford Edge! Thanks Norm! :)

Alex Duffitt

Looked at quite a few cars from a few different dealerships found that Oakridge ford was the most helpful they wanted our business more than the other ones wanted it and the vehicles that they had to drive word just a best the forward edge was a beautiful beautiful vehicle Norman james and Brandon were both extremely helpful very very very good With people and at what they do just I really took great care of us, Just a couple of good guys, great people, 100% will deafly by my next vehicle there in 3 years and I want 100% deal with Norman James and Brandon. Thank you very much guys thank you very much

Christian M.

We recently traded in our Dodge Grand Caravan for the sporty and fuel efficient Ford Escape. Braenden was our salesman and made the transaction seamless. He was upfront with the procedures and pricing; and was willing to go the distance to meet all of our automotive needs. His patience and perseverance paid off with the completion of the sale. The finance department was upfront with all our options and offered great advice. The overall experience was enjoyable and I will be recommending friends and family to buy their new vehicles from Oakridge Ford in the future. Thanks again! Chris M

Kevin Hill

Norm and Samira were amazing. With times being the way they are they made buying a new Ranger a very smooth and professional experience. Norm was very experienced and knowledgeable. He introduced me service department staff who were also very courteous. Definitely recommend Oakridge Ford and their staff to anyone. Thank you

Jim Roberts

Thanks very much to Norman James and Nicole for their assistance with the purchase of our new 2020 Ford Edge. Our experience was seamless and we very much appreciate the great sales team we dealt with at Oakridge Ford. Jim and Darlene

Li Zhen

Norman James worked very hard with my partner and I to get our mustang trade-in for a more family oriented car. Norman understands our needs and concern. He doesn't judge and understand from client perspective. Eventually he was able to work with his GM, came up with a better deal and strategy that helped us significantly. He went above and beyond throughout this journey, and we are not easy customers I have to say. Norman did not give up and deliver to our satisfactory. Although there was some misunderstanding later on, it was resolved quickly. You can trust Norman. Let him know what you need and he'll try his best to find ways to achieve it.

Peter Salhani

poor customer service in preowned department i tried to complain to the manger but no answer never ever come there again

V P

Mixed experiences here. They should lose their Quick Lane designation, as every time I've taken my car here for a "no appointment" oil change, they don't have a tech available. Last visit I was told it would be two weeks before they could get me in. The visit before that, they failed to top up fluids that I knew were low and paid for.

Khudeja Williams

FORD SERVICE PlAN IS A SCAM - horrible service from Jillian Head, Mark Stewart and owner Mark Stevens. We purchased a 2017 Ford Explorer and the sales experience ok but Jillian was very pushy for the service plan which was $3700. We were told it is refundable if something happens and transferable. After our car got totalled in April 2020 with only 50,000km. we reached out to Jillian Head in the Finance department, she requested the forms and letter from insurance and said we will get a refund for the time remaining. After months of follow up with no response, I had to contact Mark Stewart the manager to get things moving. We received a pathetic $1260 refund for extended warranty and service plan (we spent $3700 + $1900) after using the service plan for only 5 oil changes!!!! As per our calculations refund should be $2500. We asked to get a confirmation if the Kms were submitted to Ford headquarters, we explained that it’s not fair and this plan is a scam!! We contacted Mark the manager and the owner. They now refuse to respond to me after 13 phone calls and over 9 emails sent. Ford ESP can only be contacted by the dealership so there is no way for us to reach them. DO NOT BUY THE SERVICE PLAN, pay for it as you go. We have written a letter to Ford Canada and forwarded all communication to Rogers TV and CTV.

MIKE STONE

Norm was an absolute gem to work with! He was so accommodating and made the transaction effortless. He got me into exactly what I was looking for and I could not be happier! Your crazy if you don’t go see Norm for all your Ford needs! Thanks again Norm!!

Al Uniac

Was looking to upgrade my vehicle for similar, newer version. Carly reached out quickly and helped find a vehicle that checked all the boxes for me. As with most things mechanical, "stuff can happen" beyond our control. My new vehicle had a small mechanical issue that Carly and the team worked to resolve for me as quickly as possible. Customer service is more than just smiling and saying all the right things to make the sale. Character is revealed when things don't go as planned and you get to see how the people/company react. Working in a customer service industry myself, I really appreciate and understand that and can say that customer service is a priority with the folks I met at Oakridge Ford. Based on my experience, I have no doubt my new vehicle will be great, and I'm also impressed with what Carly, Mark, John, and the crew have done to keep the experience a positive one. I'll have no problem recommending Carly and Oakridge Ford.

Julie Phillips

I can’t thank the service team enough for their excellent customer service. While heading out of town for a hockey tournament our vehicle had an issue, they had me out the door in another vehicle and on my way. They kept me informed throughout the repair and were very professional! Mike Alguire and Chris in service have gone the extra mile! We will forever be Oakridge Ford customers!

S T

Getting my recall fixed here was a disaster. I had to speak to 3 different people before making an appointment and booked the day off for the appointment only to be told 2 hours after dropping it off that they didn’t have the part I needed so it couldn’t be fixed. They ordered the part for me and said they would call when the part came in. Fast forward 5 weeks when I call to see if the part is in yet to learn that it’s been in for 2 weeks with no call. Made another appointment and it took them 5 hours for a 2 hour job and they didn’t give me the paperwork from the work so I had to call to have the receipt emailed for proof it’s fixed. Do not recommend their service.

Vatsal Tandel

Worst dealership ever, for any non canadian customer.. They’ll treat you like a trash, plus there are no clear calculations of financing.. They didn’t give my deposit back yet, I’ve been there three times.. They’ll just make any excuses and won’t give you a cheque as if we don’t work and we don’t have anything to do except visiting their facility again and again. I WON’T RECOMMEND.

Kevin Bury

Bought another F150 from Michael Tolsma. Always a great interaction with this guy and I highly recommend going to see him when you’re looking to purchase from Oakridge Ford!

Laureen Plommer

Teala Fidler was great! Got us a solid deal and the rest of the staff were helpful and supportive. First time buying a truck so had lots of questions that they were all happy to answer. Would definitely recommend.

Rayuth Ouch

Had a good overall experience. Dealt with Norm and Samira, both helpful with the process. A little bit of setbacks on parts being delivered but Norm was great with answering my questions and was easy to reach and followed through on everything.

Josh Dawson

Will never come to this location again after dealing with Brandon lilley the service adviser was to busy talking to other employees about how he was going to quit but only stayed because of his promotion so my truck didn't make it into the shop while I was talking to someone else about rescheduling Brandon who was about 20 feet away was giving me dirty looks and trying to stare me down he then started to chirp in giving me attitude and even raising his voice with me very unprofessional for some who's job it is to deal with customers this guy needs to control his anger. Sorry about losing my business because everyone else I dealt with was very nice and I am happy with my truck unfortunately will never return to this location.

Paul

Jackie Yan did an amazing job putting me in the vehicle I wanted. I would strongly recommend him to anyone and would gladly use his services again! Thanks!

Suzanne McCullough

John Gillan, Justin Oliveira and Mark made our experience outstanding! Friendly, knowledgeable and caring! Made us feel comfortable and provided us with incredible service. Went above and way beyond our expectations. They got us into our truck within a couple of days and we can now look forward to our family camping vacation out to British Columbia with peace of mind!

David Cheng

Norman James is very good guy！Made my dream car come true!! Very helpful. If you want Quality experience please go find him he will make everything perfect. He will help you out the best he can! Very good experience to purchase a vehicle

Avirex580

Steve Sawruk was great, (2nd vehicle purchased). I will be bringing my daughters in when it’s time for them. Highly recommended great experience!

Michel Hb

A big shout out to Samira, and Norm at Oakridge Ford. Purchased a new vehicle and from the beginning to the end process was fantastic. Smooth, and easy along with very understanding. I would highly recommend Oakridge Ford for your next vehicle. Worth the drive, the respectful and knowledgeable atmosphere is very appreciated.

P H

I am very exciting that i am getting my new car. To be honest, my car shopping tour still will keep going if i didn't meet Brandi. She is one amazing lady that give me nothing but honest facts about my new car. I think if you are looking to get a good and trust worthy car shopping experience you should go to Brandi

Winston Callaway

If you are considering purchasing a new Ford vehicle, you need to see Reese Patterson at Oakridge Ford. I pre-ordered a F150 and given Ford manufacturing delays, it had the potential to be a frustrating situation. Reese did an incredible job keeping me up to date on the manufacturing status and patiently answering all of my questions. You can really tell the quality of a sales professional when things out of their control go wrong and Reese proved himself to be a world class sales professional through this process. I am thrilled with my truck and plan on purchasing many more vehicles from Reese at Oakridge Ford. Again, if you are in need of a new Ford vehicle, go see Reese!

joseph valle

I just had my genesis repaired after a deer MVA. The EXCELLENT work they have done exceeded my expectation. Corrine is truly a people person, with her great personality we ( my wife and I) felt confident that the repairs would be done with the utmost professionalism. Thanks again Corinne Mcansh. Christian V.

Gregory Marino

Jesse and Ted were both awesome, Ted had the car ready for me on time with a full tank of gas which was awesome. also my car has a couple little interior issues but Ted has been great in setting up a time for me to come in and get everything handled. I tried getting approved for financing at a few other places and the best I was offered was 17%, that was until I meet Jesse who was exceptional and went above and beyond to get me an amazing 0% financing on a brand new 2013 Focus SE. This guy blew me away with his persistence and effort to help a stranger. In the end I got exactly what I wanted for an amazing price, not only did I get what I wanted I got it from a crew of great customer friendly guys down at Oakridge Ford. I Highly recommend this place for anyone with a bad credit rating who thinks they wont get approved at a good rate, Ford Credit is a miracle I have a lot of debt and a pretty embarrassing credit score yet Ford was able to give me 0%. I hope more people buying new cars go to this dealership because the price is right and the service is GREAT!!!

Tye Abdulov

This dealership is outstanding. When I first arrived I was instantly helped. Norman is a sales advisor there and let me tell you he’s definitely someone you want to go to. He’s very generous and makes you feel like you’re family. Jill is a financial advisor there and she too is very kind and sweet. They were able to find me and my girlfriend cars. I highly recommend coming to this dealership. They treat you like family and that’s why I gave it 5/5! P.S give Norm and Jill a raise... they are more than deserving of one!

Aaron Thomas

We bought our new to us f150 through oakridge ford. Matias, Jill, and the service team went out of their way to have our truck ready in just one business day so we could have it on the weekend. Nothing but a positive expierence with oakridge ford.

BC W

Dealing with Oakridge Ford was very easy. Let them know what I wanted. Norm was able to work with me, did not even have to step foot in the dealership until I picked up the truck. Was in and out in 30 mins. Truck ready to go. Norm did an amazing job getting me into a brand new 2021 XLT pkg. Norm now has a new long term customer and would gladly recommend Oakridge Ford for your next Ford purchase/lease

罗童

I had a great experience at Oakridge Ford, the girl’s is Brandi. She is really patient and friendly. She answered all my questions and helped me find the car I want. I really appreciate her help! Thank you! Brandi!