Reviews of London Kia (Car Concessionaire)

Brandon van Dooren

Absolutely terrible customer service. Had to keep phoning them to get information they said they would contact me with. It took approx. 4 months for them to finally come out and say the issue with my car is not covered under warranty. Why the run around?

Lisa Brown

If you are interested in fully understanding the cost of your new vehicle; you'll need to spend some time and effort to do so. I recently scheduled an appointment to purchase the vehicle I received a quote for a week ago. When the final number ended up being much higher than anticipated, the salesman eventually determined that the original quote included a $3000 discount. A discount that the dealership is not able to offer. I can't think of any business that operates this way. In some lines of business this would result in a lawsuit. It's a very misleading practice; and very unfair to customers that don't have a very good grasp of the numbers. The staff were pleasant enough to deal with and the facilities at the dealership are nice. If you care more about the final price than the monthly payment, make sure you ask plenty of questions

Jim Di Crescenzo

We had an excellent experience purchasing our new 2017 Sorento from London KIA. We worked with Evan and we were looking at buying the Optima or the Sorento and he was extremely helpful. He provided us details about both vehicles, time to test drive them, and worked out several pricing options. Looking forward to buying our next vehicle from them. Maybe sooner rather than later.

Grace Bowlby

Traded in my Ford for a Kia Rio5 and it was the best decision I've made!! My saleman, Chris, helped me out with everything. Such a comfortable and happy environment to be in! Highly recommended :)

Katherine Bragg

Won't be back. We had an incident several years ago where they didn't pay out our $2700 loan as per Ministry requirements. Emailed KIA Canada and no response. The owner claimed we lied not to admit their mistake. Now London KIA is charging an extra $100 for a total of $189! to change and store winter tires IF we don't do our oil changes there. Consider there's another charge in spring to swap again. If wait times weren't up to 3 hours for a simple oil change, we would have brought our Sorento there. We have lost our confidence and won't be back. The staff are terrific and will be missed, but the owner is greedy and has been disrespectful to us.

Leigh-Ann MacKenzie

I love London Kia! Every staff member is so helpful and courteous, but Brandon i the best. He thoroughly went through all of our paperwork on our new purchase. There were no surprises. Jim is also very knowledgeable and both made our experience wonderful. Thanks London Kia for everything that you do.

jimmy zue

I was standing in the drop off area to get my appointment service for 32 mins before the guy (only one person who was there to take care of all clients). Then wait for 3 hours or so to get my services done. The Wifi can be improved intern of the strangth as it disconnected every 5 mins. I had to turn on and off and then gave up. While waiting there for 3 hours, that's should really be improved.

Vicki Gardner

I just purchased my brand new vehicle and I’m so impressed with it. My sales advisor was Kyle and he was exceptional. He is so personable, patient and very understanding. I’m a senior citizen and it’s been quite some time since I owned a brand new car. There was no pressure from him and he took his time showing me all the features of the vehicle. Also the staff were very friendly and the dealership is spotless. I will highly recommend London Kia to my friends and family. Thanks again Kyle and Jocelyn as well.

Karol Zenkier

Sales team is great. I've had some issues with the wrong wheels and liners being ordered and installed, but they were replaced with the correct items. I like KIA cars in general so I'll probably buy another here as this is the better of the two dealerships in town, in my opinion.

Tanveer Sihra

Poor customer service, I don't wish to name the sales rep. but I think he'll figure it out when he reads this. I enquired about the carnival, sent a couple of emails and calls. Finally got to meet him, we went through the pricing and he confirmed he'd send me an email showing the details, no email came through, I sent him another email, called him after 2 days past, also left a message with the receptionist...no response!! Anyway, I've got the vehicle pre-ordered from another dealership but this is business lost for you guys...I highly recommend you to train some of your staff on customer relations.

C Hughes

London Kia Staff were friendly and helpful when walking in the door. Jason was very professional, friendly. knowledgable We love our 2020 Sportage car. I highly recommend Jason. Braden Johnson was our Service Consulatant with our old car. He is friendly,knowledgable,professional. Need Service ask for Braden. London Kia you can walk in feeling comfortable and walk out feeling happy with service from all staff.

Jay Goodfellow

Service is as exceptional as people have told me. Finance department was more aggressive on upsells then I would of liked. Overall though because of great sales and service has been I would buy again from London Kia.

Michael Rochford

Great team... great service... AT first... then not 30 seconds after the deal was signed in "the Box" the sales kid pops in saying the car the deal is for, is being transferred to another dealer, and I will have to wait until a car matching my wishes is found. I then left the dealership feeling cheated and stressed. Later that same evening, I received a notice about an already booked service appointment. This was the last straw. I then sent an email to the sales kid noting once again my disappointment, and also pointing out that they would be in breach of contract as the paper in my had had a V.I.N. along with a delivery date. Magically, within approximately 20 minuets, I receive an email from the sales kid stating Everything is Fine, the vehicle you are expecting will be ready for delivery at the date agreed upon. By this point my stress levels, along with my blood pressure are soaring. This was the absolute worst car buying I have experienced in my 50 plus years of driving. aim sure The Car will be great once received, the Dealership however is untrustworthy and will see me no more as a customer. Buyer Be Ware

Curtis Easter

Andrew and the whole team at London Kia were great to work with. Highly recommend them. Friendly, upbeat environment with lots of welcoming faces every way you look.

Tom Honsinger

Spent some time test driving a new car but they where so pushy and they use the old school sales tactics we decided to go elsewhere. They need to move into 2018 and realize those sale tactics are trash.

Sean

Reguardless what I am there for, they always find 500.00 more work to be done. Frusterated. Staff is friendly though

James Lounsbury

Marc made our recent trade a very easy process. We were most impressed how he and Jocelyn both stayed late on a Saturday of the Long weekend to work out our deal. They didn’t make us feel like we were an inconvenience to them. That is fantastic service.

Steve Pye

I have been a Kia fan for over a decade now, and just recently upgraded my vehicles because of the special event held a little over a week ago. The sales staff is incredible, and the service team is the best team I have ever done business with. I have come to trust and respect the recommendations of the team, and it's the commitment to service integrity that keeps me coming back. This is by far, the finest dealership I've ever done business with, and the best team of people I've known for service. Chris Gilders... you're a rock star. After watching how many people you were juggling through during that three day event, I have no idea how you kept everything straight and still maintained your focus on everything. You're the best. London Kia... you continue to keep me as major fan. Keep up the great work!

Arjun PS

Great staff

Logan Lindsay

Thanks again London Kia for another great experience last week. On time and friendly. You guys truly go above and beyond!

Frank Schindler

Girlfriend went in for oil change. Quick service and they even sent her car through the car wash. Thank you Kia

Melanie McIntyre

We’ve bought two Souls there. Sales people aren’t pushy. Good selection and service.

sian craig

Recently purchased a 2021 Kia Forte from London Kia and had an excellent experience. Mike Joshi (Product Specialist) was fantastic. He was very accommodating when it …

Garry Robbins

Broad product range, great technologies, good selection on the lot.

Joe Miller

DISHONEST!! Is the best single word to use for this dealership. I thought I had reached an agreement with Ryan Brown last fall only to be confronted again this spring when I had my seasonal tire change done. This dealership is not to be trusted even if they give something to you in writing. As I told Mr. Brown I will use Kia for my mechanical work needed on my Sportage, but it will not be done at London Kia. They are not to be trusted. I'm very happy with my Sportage and suggest if you are looking to purchase a Kia make the drive to Tillsonburg Kia. I purchased my first Sportage there and was always treated fairly and honestly. You can read below for more details. Sincerely Disappointed, Joe Miller A follow up on my below review. Thanks to Ryan Brown my faith in good in customer service has been renewed. Ryan took the time to contact me and discuss my concerns and issue. We were able to come to an agreement and I feel we are back on track. I am truly enjoying my 2020 Sportage and the many features it has and will recommend Kia products to my friends and family. Thank you Ryan for reaching out. Sincerely Joe Miller I have owned a Kia Sportage for about 12 years now. I purchased my 2020 Sportage at London Kia last year. At that time there was a winter tire promotion being offered, winter tires on rims plus storage for the life of the car. Great Deal! I thought. I went in to do my seasonal tire change and was they would not store my tires anymore because I was not using them for regular service. I reread my contract and found nothing that states this. I also ask them to produce a copy of that part of the contract that states this. I have not received a reply. When I ask for the contact info for the general manager they would not even get me his name. If you purchase anything from London Kia be sure they provide all details in writing. As for customer service I'd say that fact that they will not respond to me says it all. I did give them the opportunity to resolve this issue and call it a misunderstanding. I'm still hoping they will reach out and correct this issue so that I can tell all of you that they have corrected this issue. I'm honestly more upset that they did not even respond, other than the salesperson, who does not have the authority to correct this. Sincerely Joe Miller

Lisa Messenger

Poor customer service. Lady who answered the phone clearly does not want to be working there. I would NOT recommend dealing with this dealership, they are very unprofessional.

Jaime Adamson

Fantastic customer service - Scott was friendly and knowledgeable when helping my husband and I purchase our car. Definitely would recommend London Kia and Scott! Great car buying experience!

Hannah Elias

Great service, friendly staff, very helpful and thorough. Would highly recommend!

Jean Montminy

Good service and excellent service manager Glenn Therrien was good as usual.

Nelson Conroy

Super friendly & polite service staff! We delivered our vehicle at the allotted time & we were out within 30 minutes and paid exactly what we were quoted. The Sportage was sanitized & the exterior washed. The service manager Greg Vandermark deserves credit for the professional training of his service advisors

Shlomo Levi

One of the Best, but.... Recently purchased a KIA Sedona from this beautiful London Car dealer. Customer service impeccable. I was provided with the level of information expected a bit of "show boating" to give me the impression that they had accorded me immediate savings after I mentioned the price on offer by a another dealer. I did not give them 5 star for the following reasons: failure to tell what the care did not have, a navigation system. In this day and age, KIA and the London KIA dealer should crawl under the table for offering a car without the most basic of technology. Secondly, the after sale pitch annoyed me a lot. After agreeing to buy the car, the manager then calls me to his office and offers me all these "useless items" which would have bumped up my monthly cost by over $300. Well if the car was that bad without all these additions, then it should not be certified to be driven in Canada. The car, presumably, had been approved for what its worth, trying to convince buyers, that without all these add-on, the car would not perform is trying to say that it is no good. I will use that service again despite. Not that rubbish Chevy place on Wonderland, where the sales person took one look at me and decided that I was not Jewish enough so he could not assist in the purchase of an Escalade.

Renamon250 PS4

My wife and I visited the dealership to look into a new KIA Soul. Jawad spoke with us and made us feel very welcome. It was our first big purchase, apart from the wedding, and Jawad ensured we were well informed about not only the vehicle but our payment options. He asked us many questions about why we chose the Soul and made recommendations where needed. Jawad was also an owner of a Soul and had a young family like we were planning, so it was great to have someone who could see where we were coming from. That same night, we purchased our 2016 Soul and Jawad made sure we knew what models were available and what best suited us. The financing team was great, they made sure we had our new car fully covered and gave us a great deal with everything we wanted. Although it took a little over a week to get the car in the colour we wanted, Jawad was great in making sure we were updated on any status changes. The vehicle was brand new, fresh form the factory so it was understandable to us on the delay and we're not the impatient type. In that wait period, this included the delivery, inspection at the dealership, the undercoating among other upgrades that needed to be done at the dealership. On the day of the pick up, Jawad came in on his own time off to personally congratulate us on the new car. Overall, the team at London Kia were fantastic and Jawad was nothing less than outstanding. Thank you!

Colin Wells

Great prompt service as always. Nice waiting area. Cars are great too

eriniswhoiis

DO NOT BUY A USED CAR HERE. I can't speak to what the experience is with buying a new car, but purchasing a used vehicle at London Kia was like pulling teeth from beginning to end. My salesperson was like a goldfish, and the second you are gone from his sight he forgets you exist. Right from the start I had to chase him around to buy the car. The mechanic's report was not ready and I was given excuse after excuse as to why it wasn't - I kept having to call and show up at the location when my calls weren't returned to get answers. It took weeks and an escalated email to the sales manager before they had everything together and I was able to sign the final papers. Then things started to go wrong with the vehicle. Two weeks after the purchase was finalized, the heated seats stopped working. Turns out they were under recall so I was able to get them repaired free of charge. The recall was not new - why wasn't this pre-emptively fixed before the car was sold if they knew it was an issue? The second thing to fail (less than 2 months after purchase) was the radio. Unfortunately this is not something that can be replaced elsewhere because it is attached to the back-up camera. Taxes in, I was quoted $700 for a used radio and $1000 for a new one (including labour.) I wrote an email to my salesperson asking for help that was ignored. I understand that I bought a used car and that comes with certain risks. The car is 5 years old - the radio is only under warranty for 3 years. But despite being out of warranty, even the shadiest of used car dealerships typically offer 3-6 month guarantees after the car is purchased. I am not coming back a year later with this failure - it was 2 months. If they are not going to offer assistance for something as trivial as a radio, what happens if the transmission were to fail a few months after purchase? *I do not trust this dealership to do the right thing for their customers.* Beyond that, this location is totally disorganized and needs a complete overhaul. A week after I bought the car I received a call from London Kia asking me if I would be interested in bringing it in for an appraisal because they were looking to buy back used Kia Souls. Their service department is no better than their sales department. I understand they are busy but be prepared to wait, whether it is at the location or on hold. My last experience with London Kia was par for the course. Long story short it took 4 different reps (including the sales manager) and 4 days for them to locate my summer tires after they lost them. Same as the sales department, no one ever returned my calls. I had to follow up and drive there multiple times to get an answer and finally resolution. There is a complete lack of communication at this location that would be laughable if it weren't so frustrating. *They have no regard or concern for other people's time or money.* LONG STORY SHORT: I was so disappointed with every aspect of London Kia's service. They do not stand behind their product and do not seem concerned with customer retention or word of mouth. They have lost my future business, and the business of my friends, family, and co-workers. (And if you heed this warning - yours as well.) Five months after I bought this used car at Kia London, I traded it in to Hudson's Kia in Stratford for a new 2018 Soul. The experience couldn't have been smoother with Hudson's and I can't say enough good things about them. It is well worth the drive to Airport Kia or Stratford or Woodstock to get the service you deserve. Good luck!

Hamzah Zeidan

People are awosome, friendly, extremely helpful Thanks alot for this service and stay like that ????

Birgit Mia Mueller-Lavictoire

Service department is outstanding. Bought my second brand-new vehicle from this dealership in 4 years. Highly recommend London Kia

Jo-Ann Wells

Bought a pre-owned 2012 Soul from another establishment in Kitchener. The Service Manager Greg was excellent to deal with even going as far as contacting the General Manager of the place we bought it from about their extended warranty for replacement keys. Super friendly and love the waiting room area. Was recommended to come here by a fellow Soul owner!

Khaled Fahmawi

Nice welcoming place and knowledgeable staff decent waiting area. Nice customer service

Kennedy Coronado

Always had great service here and the salesman are great.

Matt Barager

Derrick gave me great customer service from start to finish! He worked quickly in making sure I could pick up my car within a few days and went over every detail thoroughly! The car is great and the service was great!

Lisa D (limada)

I can't say enough about the service I got at London Kia. I walked in on a Tuesday night and managed to drive away less than 24 hours later in my new Soul. Mark, Chris and Jocelyn all did their best to make what was destined to be an anxious and overwhelming moment for me as smooth and happy as possible. I look forward to the next few years as part of the London Kia family, and will recommend others to join the family as well. :)

Toto

Nice service, quick response

Roxanne Bale

Our sales experience with Chris has been cosmic! Chris was friendly yet professional......a great balance that immediately put us at ease. His expertise, knowledge, passion and enthusiasm shone through in every aspect of our decision to finally buy a Kia. He was true to his word but never pushy. We had been to all the major dealerships in a 50 km radius and this was a winner from the moment I stepped on the lot with my questions. Chris was also very accommodating of our schedule and very accessible with any questions. We were so impressed with our experience at this dealership that we immediately referred our friends and they made a purchase the following week. Thanks for everything!

Drew Ekes

This dealership has an awesome Service Center Team.

Barry Gryb

This was my first Kia purchase, having been a Honda and Toyota person most of my driving life. It was great experience, overall, mostly thanks to Andrew Taylor. Andrew was very personable and professional. I looked at and test drove a number of models and Andrew had answers to all of my questions and concerns. After my purchase, I had a couple of questions of a relatively minor nature and Andrew was very quick getting back to me, even emailing me on one of his days off. I would have no issues recommending Andrew and London Kia to anyone.

Jean-Bosco Claudine

Mike Joshi is an excellent sales dealer. He knows what/when to say and how to speak respectfully to customers without any lens of caricature. Very great person. Excited for my 2022 Kia Telluride. But, Kia needs to be more inclusive(all races).

Jamie Robinson

Staff were friendly and helpful. Replied quickly to our emails. An overall amazing experience. Definitely would recommend this place for buying a car.

Jason Williams

I bought a car there traded in and got a another later. The lies and the excuses just kept coming i thought trading a car I bought there would help. I am truly disappointed and now have a lemon. Can recommend. Cant think of anything positive to write. Sorry

Ted Uffen

First service on my wife's new Sedona van.

Stephanie Scuderi

We've bought two KIAs. One on Wharncliffe, the other at the airport location. The sales team at Wharncliffe isn't very helpful. We were there for FAR too long discussing the car. The service team is always amazing. We go back regularly to them.

Leonardo Guzman

I purchase my Kia Optima here. Great place and excellent service.

Brad Thorpe

Service department is top notch. Won't try to convince you to do unnecessary work.

Tyler Courtemanche

Polite and helpful staff and management selling some great new and used vehicles offering the best bang for your buck deal available in the market right now. Would recommend!

Brian Sargent

The staff is the best in the area very helpful they go out of there way to do good.Thanks kia

Cassie Robinson

When first starting my journey to purchase a vehicle, I ran into every obstacle - men telling me what car I'm buying, sellers not allowing me to test drive, drawing contracts before explaining cost or payments or interest rates - you name it, I experienced it. Then I found London Kia - Kule was the first salesman to approach me in the parking lot(and not my husband), and we were even in the back lot! He went thru every detail with us, set us up with options and an amazing test drive in a 2020 Kia Sportage! He was fun, and very detail oriented - he wanted us to know every aspect of the possible deal, and didnt want us to purchase if we really weren't sure. When we made the final decision to purchase, he sent us to the amazing Joselyn! Joselyn, once again, made sure we understood everything, got us the best deals she could and even within our budget. We couldn't have lucked out any better with this woman. She fit our style perfectly, was funny and straight forward, and she didnt push any products - only explained what would be in our best interests. What an incredible experience. I cant wait to purchase a vehicle in the future for my husband! Thank you to Kyle and Joselyn for the best service would could have imagined!!

Tyler Bramley

A big thank you to the team at London Kia who worked hard to get us in our 2020 Sorento!! Amazing experience thanks to the staff that made us feel like family. We couldn't be happier! Strongly recommend to anyone looking for a vehicle, I've done some shopping around and no one treats you better nor offers more bonuses with your vehicle.

Chris Eh Young

Chris made buying a car easy and painless. I’ve bought two new Kias from different dealerships and both times were smooth. Thanks also to Jocelyn for dealing with my constant questions and mind changes like a champ.

Bruce Nielsen

1st recall on a 2015 on a Soul. excellent car!

Leah King

Won't buy from Kia ever again.

Stev Gaud

Nice clean place. Customer service is good and friendly.

Shawn Clift

Not the best Kia in town despite what they say. They will literally say anything to sell you a car, I'm actually pretty sure that's their policy. They will also stiff you on your trade in and try to upsell useless and expensive services. Nobody needs to spend $900 for nitrogen fill ups. Airport Kia saved me $3000 without even blinking.

Chris Wilson

Amazing dealership sigh a great inventory. The staff are incredibly helpful, friendly and honest. There isn’t a dealership in London that I’ve dealt with that has more integrity and great customer service than London KIA.

Danny Ford

Terrible service and the customer service is awful. From day one of purchasing our vehicle there has been nothing but problems. For the service aspect it appears that no one has any clue on what is going on there. One employee tells me the package we have requires all these different service to stay within the coverage of the package. Another employee says that we don't need it because it is not a requirement. This place is a joke and you should go to the London Airport location for a your service and really consider not purchasing a Kia vehicle.

Jay Bhatia

Dishonest+Unethical+poor customer service=DO NOT BOTHER TO INVEST YOUR TIME.

David Ledoux

Friendly, fast, great people.

Brooke B

Though I didn't even purchase a vehicle from London Kia; the care, attention and detail we received from Rob was amazing. He is a genuine guy and truly passionate about what he does.

Jackie Fehr

Great experience dealing with Tanner and the London Kia staff. This was our first purchase of a Kia vehicle. We are extremely happy with our Kia Sportage. Highly recommend.

Mackenzie Clarke

Evan Sherbanow made my first vehicle purchase easy, fun, and exciting. He was never pushy or aggressive like some sales people are, and he took the time to find out exactly what features I wanted. He found the perfect vehicle that matched my needs and I'm in love with it! Before I drove away, Evan reviewed all the features and settings inside the car and helped me customize it to my liking. He also made sure to follow up with me to ensure I was still happy with the purchase and to see if I had any questions. Outstanding service!

Blayne Robson

Really happy with the Service Centre. Elyse was amazing, and the shuttle driver was friendly.

Nick Davis

I recently purchased a 2020 Kia Forte EX Premium with assistance from Jason. Overall was a pretty painless experience, and I was able to walk away with the vehicle and all the accessories I wanted at bi-weekly payments that agree with my budget. I would definitely recommend anyone seeking a new vehicle to stop by London Kia in the future.

Roland Medgyesi

DO NOT STORAGE NEW RIMS HERE!! I decided to storage my winter rims London Kia but they really do not care how the rins come back to you !!! It came back 2 nd winter wet moistered and full of f..... rust !! I could not recognise my rims !!!! Service manager Greg said : what do you excpect for free of charge ??!??!? Really ?!? I am pretty sure I could chnage my rims 25 bux but I did not want to keep carry my rims every time when i do change ! I regret big time !!! However Greg offered me to paint my rims I should know they would same care paint then how they storaging!! Now after 2 month paint falling off and rust came back ???????????????? Greg you need to a better costumer skills because you have to show example first of all and make sure if you screw one of the costumer property least you do a proper job if you do not want to give new rims !!!

Tom Yates

Bought a Kia Niro Hybrid. Love the car. Great showroom and we were treated fairly.

Marc Wilson

We have nothing but trouble every time we take our vehicles in for service. Parts not ordered, problems after service, etc. If it weren't for the actual vehicles, pricing and warranty/service agreements I would never take our vehicles here.

Renwar Majid

I dealt with Jason when I came into the store. He was very professional and friendly. I came in with a price in mind and he got me into a comfort pick that we both agreed on quickly. Highly recommend anyone to Jason if you are looking to get a good car for a good deal!

Shawn Shipley

Highly recommend London Kia. From the start of our vehicle buying journey to making a purchase. Chris, Marc and Derrick each provided a level of service that exceeded our expectations from knowledge, answering questions to making sure we found the right vehicle that worked for our family. Thank you London Kia!

Crystal Cunningham

My husband Tom Lockhart and I had a great experience at London Kia! Tanner our sales guy was very nice and helped us tremendously in the buying process. We felt comfortable with our purchase and felt he and the others went above and beyond to ensure we were getting the best deal and within our budget. We both definitely give a 10/10. We look forward to coming into the dealership for service in the future.Thanks London Kia!

Jessica Ainsworth

Kyle was absolutely amazing getting my husband and I into our new Sportage! He went above and beyond answering all our questions and was extremely patient and understanding with our 3 year old son when we came to pick up our Kia. If your looking for a new vehicle, this is the dealership to go to and ask for Kyle!

Tiffany

Went there just to check out a used Dart ended up with the keys a week later! Marko was wonderful and explained everything as we went along! If you are looking used I defiantly recommend Marko!

Black Label

The Staff at London KIA made me feel welcome and like I mattered as a customer! Thanks for the the new Forte5 everyone at London KIA!

Angelina teBokkel

Jason and Jocelyn at London Kia made my car purchase really memorable. Their advice and assistance was invaluable. Thanks, Jason, for your enthusiasm and the frequent updates in the purchase process!

Patrick Cookson

We have bought two cars from London Kia and each time we are given superior service from both the sales and service staff. Their service department is top notch and we always leave satisfied with the work they do. I recommend london kia to anybody looking for a new car.

T&A Nicholson

The very best kind, courteous and thoughtful service Thank You to Glen and technicians. My mother's car was at the dealership for many months. We are all the way in Ottawa trying to sort out some serious issues and the dealership never complained once. We just picked up the car and we were greeted and helped out way beyond my expectations. Cannot describe how thankful we are for all the assistance.

Glen Miner

Although everyone we met at London KIA was helpful and generous with their time our purchasing experience was marred by several disappointments. Although none of these issues were singularly damning on balance they leave enough room for improvement to warrant a mediocre rating. When we were shopping for our new car we made a point of asking how long it would take to receive the vehicle because our need was unusually urgent. Our salesman couldn’t give a solid answer on how long it would take. On good faith we placed a deposit but 30 days after that we were told that we might have to wait 6-8 weeks longer. To be fair we were buying a 2018 model in January and to their credit they helped us renegotiate our contact for a more expensive model that they had at a modest discount. We are content with how things turned out but obviously would have preferred to have had an accurate estimate while we were weighing our options. During the final stages of purchasing we were passed from the salesman to the finance officer. It was at the end of the day and we were told that they were running behind with reduced staff and there would be a delay; given our sense of urgency we were happy to wait so that we could get the ball rolling. By the time we were ushered into the office we were bored, hungry and tired and began the tedious experience of declining the all the insurance-like products that we were not interested in. We were polite, though, and pretended to weigh each choice carefully before rejecting. We were so exhausted by the end of it that when we were given the bill of sale to sign we made the mistake of not reading it thoroughly before signing; we later realized that even though we had spent 15 minutes declining option after option there was a $1000 SecureGuard option that had snuck onto our bill that we weren’t give a verbal chance to decline. When we renegotiated for a more expensive model we specifically mentioned that we wanted to opt-out of this product but despite the agreement to have it removed when we received the new bill of sale it was there again! When we called to politely insist that he option be removed we were told that it had already been registered and asked if we would accept it for half-price. Since we needed the car urgently we didn’t fight for the principle of the matter and capitulated; we’re too charitable to assume malice but were nevertheless annoyed by the experience. When we finally got our car we went to take it for a celebratory road trip. Just when we were about to leave the city our new car started complaining about our Tire Pressure Monitoring System. After pulling out the manual and puzzling over what to do about this warning we decided to drive back to the dealership for help. We were cheerfully told that this warning was benign and was due to the Winter Tire package we had purchased; evidently the tires did not come with the sensors the car expected and it was complaining that it couldn’t check the pressure for us. Although I blame the software for having no option to disable this obnoxious warning I must confess that I lost my temper when I complained about “always” having this warning and the mechanic corrected me by saying “only until spring.” We don’t think it’s reasonable to have an expensive new car show angry warning icons on the dashboard 6 months of the year and asked for options to solve this problem. We were initially told that the sensors were too expensive but when pressed the cost was found to be just over $200; to their credit when I order them they offered to install them for free. Again, it all worked out in the end, but when we were sold the Winter Tire package it would have been nice to have been told it would make our car angry unless we bought sensors to go with it. All together we’re happy with our car and have no hard feelings towards anyone at London KIA however we learned a few lessons in our experience that might be helpful to others.

Glenn Stanway (BaronSandwich)

I want to thank Mackenzie and the team at London Kia for their help getting me into my long-awaited new Soul! I felt educated, valued and well-informed, and Mack cared about finding the right car to suit my lifestyle. I never felt pressured to pay for services or upgrades I didn't want and the team worked hard to help meet my needs. I've had a lot of experience with the service department via a friend over the years, as well, and I feel like I'm in good hands.

Kevin Bell

Service is great. Parts counter on the other hand... waited 10 minutes at an empty counter. Someone finally had to go and get the rep from behind closed doors. Guessing either there is not enough parts staff or the parts staff are not interested in helping customers. When the rep finally arrived I got the impression that I was keeping him from more Important matters and to top it off they did not have the simple air filter in stock anyways. The the poor lady behind me got even worse treatment as she was holding a very large package she was trying to return however after giving me the bums rush the rep disappeared behind closed doors again leaving this poor lady having to find another staff member to go and track down the parts rep again. Must be an easier way to get parts for your kia...

M Hammoude

Not a huge inventory, prices higher than l expected

Paige F

Great service from Marc! Love my new 2021 Kia Seltos EX premium! Thanks London Kia! Would definitely recommend!

Matt Jackson

Best Car Detailing Anywhere! The employees at London Kia take great pride in there work! Thank You! see you soon!

Peter Stewart

After having received a mailout from London Kia about their upcoming promotion, myu wife and I decided to come into the Dealership and take a look at possibly buying a 2018 Kia Forte 5. Since we already owned a Rio 5 we wanted to stay with a 5 style vehicle and we were hoping to go one step up into a Forte 5. I emailed the Dealership of our interest and very shortly we were contacted by Tanner Loucks and set up a time to come in and take a look. Tanner presented himself very well when we met him, and he was very knowledgeable and eager to find a Forte 5 for us. Unfortunately there were no 2018 Forte 5's left for Sale in SW Ontario and our Deal fell through. However after a couple of days thought my wife and I headed back to see Tanner and worked toward buying a Forte 4 door with a sun roof. Tanner immediately got working and found one for us and had it prepped and ready to be purchased. We even took a test drive in his demonstrator Forte 4 door, to get the feel of driving a Forte Sedan. Of the colours available Tanner found us a Red Forte 4 Door with a sunroof and we purchased that vehicle and have been extremely happy with not only having Tanner as our Salesperson, but now having our new vehicle to drive and loving it. We'd highly recommend Tanner to all our friends and relatives as a sales person. He certainly came thru for us in a most professional way in helping us choose a different vehicle, than what we originally had thought to buy. Thanks to Tanner and all the staff at London Kia for all their help.

Tim @ SENTRY

Rob Nogura is King of Sales! Thanks for your dedication and service!

christina vangalen

My experience at this location in London has always been exceptional. The staff in the shop are great and they go above and beyond to give great service. I went in after my car stalled and they put in extra time to make sure the car was completely checked over, and safe to drive. They ran the complete diagnostics, and did some work on the car (which they gave me a discount on) and I haven't had a problem since. I will always bring my car to this shop and when it's time to purchase a new car I will be going to this specific Kia.

Chad Remington

My wife and I are very happy with our new 2018 Kia Soul. Chris was great to deal with, easy to talk to, knowledgeable, energetic and patient. We had many questions and a budget to stick to, he was more than happy to work out options for us. London Kia is truly a great team, Chris, Evan and Jim - thank you for making our new Soul purchase such a positive one!

Vino Messi

It was an amazing experience with Kyle Miller. He has excellent customer service and product knowledge. He is a ????.

sampreet judge (Sunny)

Very good car dealerships

Lori Zimmer

I recently picked up my new 2022 Seltos from London Kia and I am absolutely loving this vehicle. The features are great and it’s so much fun to drive. Tanner, my sales associate, went above and beyond and made the whole experience a pleasure. He kept me up to date on when I could expect my vehicle to come in and when there was going to be a bit of a delay for it’s arrival he looked after getting me a courtesy vehicle until my new one came in. Jocelyn, the finance manager was also a pleasure to deal with. A super experience and I would highly recommend the team at London Kia. Thanks again Tanner!

Dana Wade

Prior to my visit to London Kia I had visited 7 dealerships; only 2 of which were positive experiences. The best was at London Kia with Chris and Jim. I test drove two cars, discussed different rates and options and left knowing I was picking up my car a couple days later. If you're looking for a comfortable environment, knowledgeable staff who are not pushy or too salesman like and some pretty sweet rides, I'd recommend London Kia.

Maddie Van Wanrooy

My experience with London Kia was fantastic! The customer service was wonderful. Kyle Miller was my car salesman and he was great to say the least! This was my first time buying a brand new car and he was very helpful in making sure I understood everything that was being mentioned to me. I would definitely would recommend my friends and family to London Kia and would suggest them to speak with Kyle. Thank you for making my first car purchase a great experience.

Eric Melo

Worst service department ever. Went in with electrical issues left with more brought my car back and they refused to fix the issues they created. Never taking my car there again

Hilary Cunningham

This was my first time buying a car. Mike Joshi was very personable, patient, and took the time to answer all my questions. Would highly recommend.

Tony Chow

Friendly and knowledgeable staff.

Bronwen M

Had to update my review. I do not appreciate being lied to. We were promised a free first tire change. We never would have left our tires in their storage otherwise. We live 3 hours away so to drive there for a tire change is ridiculous, but since we were promised that the first one would be free, we agreed. After waiting way too long to have the tires changed (over an hour sitting in Kia), they surprised me by saying I owed $120. The sales guy who helped us came over and tried to make some lame excuse saying we had misunderstood. I had an appointment across town in 15 minutes so I didn't have time to argue. But needless to say, we will be taking all future business elsewhere as I don't appreciate being lied to multiple times and nickle and dimed after dropping a fortune there. A few people there commented to me that the sales people commonly lie to seal a sale. So, be aware. Original review: KIA in general has always treated us well, but this one beat even our already high opinion of KIA. Chris helped us and was extremely helpful in getting us exactly what we told him we needed. Not only did he not try to upsell us, he helped us work out a better deal than we had expected. We were in the market for a used car and we can honestly say all our expectations were exceeded.

Chris Grayley

My experience with London Kia was fantastic! They were so helpful and informative with the buying process and I left feeling comfortable and confident with my purchase. I would definitely recommend the dealership to all my friends and family, the staff was amazing to work with

Shelby Dakin

Bought a used Hyundai here. Andrew went above and beyond to help me throughout the purchase. There was a hiccup in terms of the finance department (they forgot to request that I pay via cheque). It worked out in the end and I was able to take my car home on pickup day. Andrew gets 5 starts, dealership gets 2.

WickedtMe

Great experience buying my 2021 Kia Seltos SX, they are a great dealer. My first Kia was a 2010 Forte I bought used, loved it, and the traded up to a new 2015 Kia Forte SX, in the 5 years I drove it, I only had to pay for brakes and oil changes, everything else was covered by their warranty. I was a Chrysler guy like my dad,. but I got burnt too many times by them. I'm a Kia guy now, and loving it, cant really recommend anything else now after owning Kia. Thanks to Jocelyn Holder and Mike Joshi for the great customer service.

Shawn Bates

Quick work on switching my tires for the winter. Waiting took less time than having the shuttle drop me off at work. Great work.

Sandy Noneofyoubusiness

They go out of their way to give you great service... I had a problem with my car that would have costed $1200 to fix... he said i had an extended warranty (that I didn't know I had) ended up costing $200 ...amazimg

Angelo Reyes

I might be a little biased but I’ve been a customer for close to a decade. I’m always met with a smile and I feel they go the extra mile with the service.

David

They let you to do the drive test by yourself, showing their great trust to clients.

daniela mircea

The Service staff are very aware of the job they are doing and polite

Jessica Baglieri

Great customer Service! And I am loving my new Kia Sorrento! Everything was super easy, Evan was so helpful! Very knowledgeable in each vehicle Kia has to offer and showed us all of the features. It was so nice to just tell Evan our situation and what we wanted in a vehicle and our budget and having him match our every need and want. I will be recommending this Kia dealership location and Evan to everyone I know, even if they aren't looking for a car haha

Jad Barouk

So nicely

Maggs Johnston

First time going in, took a car in for a full pre-purchase inspection. I was made welcome, comfortable. Every one was kind and upfront. Best of all the prices are quite reasonable especially for a dealership. We're thinking we might be making this our new mechanic...Oh and we bought the car we took in.

Madan jannavarapu

Service department is awesome

Faisal Ahmed

Recently I have bought a used car from London KIA and buying process was kind of different i.e without visit showroom deal was done just help of Andrew .I trust them as well as they trust on me in meantime time James coordinate everything with professional manner. Finally ,Derick lend his hand .a complete team work.. very best wishes guys

Nicole Woods

London Kia and Braden Johnson were absolutely awesome. I was towed there because it was the closest Kia dealership with my normal one being over an hour away. The service was over and above. They were extremely caring and considerate of my situation and fixed my car the same day. After fixing the warranty issue that resulted in my tow, they informed me of some safety issues that needed to be addressed, which I had already been told about by my dealership, but Braden was able to fix all of it for half the price I was previously quoted and was able to do the repairs the same day even though I didn't have an appointment and they appeared to be very busy. I can't thank you enough for what you did for me. I will be driving the extra hour for my car services from now on.

Bert Lundie

Great service and friendly staff.

emsteph

Initially hesitant to buy anything but North American, my first experience has been a pleasant one with London Kia. Derrick Therrien was my sales person on a referral. On his day off he made his way into work to accommodate my schedule. Very impressed and then I'm allowed to drive the vehicle home overnight. This allowed me plenty of time to test all features and to feel comfortable with the used SUV. Had I been allowed only a short test drive, I probably would have continued looking around. I was sold. My Sportage is a solid unit. I was satisfied with our deal and picked up my SUV a few days later all detailed and filled with gas. All other aspects of the dealership were up to expectations. Hope my experience continues to be positive.

sevan estefan

The worst place too bay car big nooooo for kia go awy and save your money 2000$ and the says we can't fixed

Simon Jeynes

We were given excellent service. It was informative without being pushy. And there was great interest in getting exactly what we wanted including colour and style. Tanner was an excellent representative for KIA, keeping us informed and ensuring that we received a fair price. Recommended.

Matthew Sharpe

Our salesperson was great. Never felt pressured and worked with us to get a price we were happy with.

Ken F

The salesman I dealt with was great and the lady in finance was an absolute pleasure. I'll definitely recommend them to friends and family looking to purchase.

Michelle Wilson

Kyle Miller was a pleasure to work with to get the deal done. He is very attentive and goes above and beyond to keep us happy. Would recommend this entire dealership for all of your needs, the entire Kia staff members work together to keep the customers happy and it shows in their quality of work done daily.

Jacqueline Fischer

I don't know why I even gave two stars. I love my Soul but had a horrible purchasing experience

Natural Elements

Chris was awesome to deal with. He is real and understands that you want to get the most out of your dollar. He worked hard to get us what we wanted for the payment we hoped for.

Paul McKnight

I would rate my experience of buying my Sorento at London Kia as a net-positive one, largely due to the professional relationship established with Evan Sherbanow. He was direct and straightforward throughout the discussion and negotiation, and he appears to be well-informed about the car and its various features. His follow-through is admirable. He spent considerable time with me, both before and after the sale, to ensure that I understood the product. I have already highly recommended the Sorento to a friend and encouraged him to seek out Evan when he is car-shopping in the next few months. Notwithstanding the above comment, I would strongly urge Kia (and all other car dealers) to find a better way of selling its product. Everyone I know strongly detests the car-shopping process, a sad statement to make about a 100+ year-old industry, known for its technological achievements, that it uses such an annoying, time-consuming, and opaque sales technique with today's consumers. I hope that Evan's generation of car dealers will somehow find a way to improve that process.

Judy Carter

I enjoyed working with Chris on the purchase of my Kia Sportage. He was personable and helpful I didn't feel pressured because of his friendly, sincere approach. Thanks, Chris!

Adrian Noordam

Just visiting, o.K place.didn't buy yet

Edward Seok

London KIA is fantastic! All the people are kind and work with smile. My sales advisor, Blake supported me very well for the best purchase. I strongly recommend other people to visit London KIA for your car purchase.

Sarah Akong

Everyone is friendly and helpful. We had a great experience purchasing our vehicle and also servicing it. Would definitely recommend:)

E Quenneville

My Wife & I on 2 separate occasions looking to trade to a 2016 Sorento. Both times were rejected over a difference of payments per month of $26! Loyal to the brand this would have been our 4th vehicle! Seems like London KIA does not care and we feel third class and our business was not wanted. Now stuck with this vehicle and you will probably not see us again, if this issue is not resolved.

Jordan Macdonald

I came in to look for a new or used Kia Sedona , and was pleased with my experience with your sales associate Scott Thomas. He mentioned that he was new to the job but I could not tell what so ever. He was well equipped with the information I needed, aswell has being quite familiar with the van I was after. I am currently doing lots of research and have spoken with many sales-men/ women , and my experience at London Kia with Scott was the best by far yet! Keep up the great work London Kia

Andres Almeida

My wife and I are very happy with our 2022 Kia Carnival. Car features are awesome! Thank you Kyle Miller for your help with our purchase. He was so kind and helpful. He kept us up to date every time he had news about the car. Due to the high demand on this awesome LUV, we had to wait about a month, but as i said, he kept us informed of everything. Thanks again Kyle! Good job!

Jamie Gowan

Great dealership. Friendly staff

Mary Lou Jones

From the beginning his dealership has misrepresented themselves. I signed my purchase contract having been told the car was on the lot and I would be able to pick it up the next day. That was not true. It took weeks and it was a different excuse each time I called to check. I had an appointment one day after work, and not trusting due to my experience with them, I called to check up. They said they were sorry they didn't call but the appointment was cancelled... one hour before the appointment. They have lied. They have patronized me when I've asked for information and when they made a major mistake in service that put me and anyone in my car at risk, they refused to acknowledge the mistake. Having said all that, my Kia Sportage 2008 is the best car I have ever had and I still love it. But I would never ever purchase a car at London Kia again. Maybe a Kia but not there.

Chad Louwerse

We had a great experience at London Kia. Evan, our sales rep, was personable, knowledgable, and was genuinely interested in helping us to choose the right car for us. There was no pressure and no games. We're really happy with our car and would recommend Evan and London Kia to anyone looking to buy.

Emily Nugent

Marc was a great salesman to work with. He helped me get my very first car and it was a great and exciting process. He was very informative, helpful and patient. Loving my new car, thanks Marc!!

Omar Ezz

Having been at this dealership for all my services they reached out to me asking me to come in for a "VIP Appointment" to test drive a car and get mine appraised for trade in. After saying I wasn't looking to change cars yet they pushed me to come and try a new car out. I said ok and even got my friend to take the time to come give me a second opinion. I showed up and the car I was supposed to test drive was no longer available and they didn't have another one for me to try. No one decided to let me know this before I came to the dealership. It was as though no one in sales new I was coming as they had to go double check my appointment even though I had the confirmation email for a "VIP Appointment". London Kia you should really reach out to your customers if a scheduled test drive is no longer possible so they don't waste their time showing up for no reason, very unprofessional and far from "VIP" treatment. I asked the sales person how I can avoid this from happening again he said "call the morning of before showing up to make sure the car is still available" it should be the dealer telling me my appointment is cancelled not me calling to ask if its still on. To mention a positives and give a fair review the dealership is always clean and organized.

Gus Vardas

I was in the market for a 7 passenger vehicle and the Sorento was on my list to test drive. I arrived at this Kia location at 5:35 on a Friday evening after work. I didn't know they close at 6. Not a big deal, I really just wanted a quick test drive to see if it was worth pursuing. It just wasn't meant to be. I was politely greeted when I arrived and I explained I was looking to take a Sorento for a test drive. The gentleman responded with "We close at 6. I'd be happy to sit down and crunch numbers with you and you can come back tomorrow to test drive." I was floored. I explained that I was unable to come the next day. The gentleman tried everything to get me to leave and come back the next day. He reluctantly brought a Sorento out for me to "look at". In the time it took to talk me out of the test drive and the mini tour of the vehicle, I would have gone and returned from an actual test drive. I learned a few of interesting lessons that night. 1.) Apparently nobody wants to buy vehicles on Friday evenings (except me). 2.) Nobody wants to sell vehicles on a Friday evening (all dealerships I visited closed at 6pm). 3.) Kia London really didn't want my sale. Monday rolled around and I bought a new 2017 Honda Pilot from London Honda. Exceptional customer service experience. Sorry Kia.

GARY S.J. RAPLEY

Fast service,quicker than the estimated time.friendly staff & excellent hot chocolate.

James Vermue

Excellent service appointment.

Steve Beecroft

Bought my first car here earlier this year. As part of the sale I was to be given 4 winter tires to fit the existing rims. When we went to have those tires put on, it turns out they're the wrong size. My sales / ownership papers also had the wrong information entered instead of my personal information. They had an address and phone number I've never seen before let alone one I would have given them. I have tried to call this location 6 times to have both situations fixed - have never connected with a human being, but have left several messages with no returned calls. When dealing with a multi-thousand dollar purchase, one would think the customer would be dealt with a little more professionally - or at all. All in all, with exception of the sales rep I initially dealt with (whose job is to be polite) I would say they have made a very poor impression. Not recommended in the least.

Kenneth Sewchand

Great staff at the service dept. Work completed ahead of time.

Anthony Halpin

Ok: the service center is four star, but the sales center is poor. I came in WANTING to buy a KIA, I left and bought one somewhere else. I'm driving an Optima now, and that's a sale they could have had, but they lost. I wish i could review sales and service separately. I assume most people will read this for the review of the sales center, but if ARE reading for the service center: it's clean and well staffed, convenient, and not at all mysterious or unwelcoming. Slightly overpriced shop rate. Four stars for them.

Brian Wilson

The dealership is really good and the staff are very friendly.

Jeriko Feng

I enjoyed my purchase experience of my new 2017 Kia Sorento and working with Derrick and Jocelyn at London Kia. It felt like a different dealer experience than I've encountered with more of a low pressure vibe. They worked with me to manage expectations and get me into a vehicle that met my needs while also accommodating the perks I could afford in a new car. And due to the wait time it took for my vehicle to arrive "fresh off the boat" they even added some perks to surprise me. I also appreciated the time Derrick took in walking me through my new Sorento's features as there was a lot of new tech. I did not have on my previous vehicle. I am very pleased with my purchase thus far and look forward to an ongoing relationship with London Kia.

Tim Holden

Takes hours for the car buying process. We went in at 12:30 and left at 4:45. They need to do something to improve the speed of the car buying experience. Other than that the people there are very nice and professional.

Me

This dealership is terrible Do Not Buy a car from these guys go to any other Kia dealership but this one. Warranty is a joke at this place they try any excuse to get out of covering stuff. Love our cars hate this dealership!

Leisanne Sylvester-Jarvis

Kyle Miller was fantastic! Friendly, no pressure salesmanship. He was very knowledgeable on vehicles and options. Created a relaxed atmosphere. We would strongly recommend Kyle to friends and family. Looking forward to being part of the Kia family!

Ty Walker

Less than impressed with this location. My Grandmother brought her vehicle in for scheduled maintenance and left with a $500 bill. The car was purchased brand new 18 months ago, has 8700km, is parked in a garage, and is driven gently. Her service interval required Package #2, which is oil, tires, alignment, and basic checks. They made sure to change her "dirty" cabin air filter 3000km early and charge nearly $100, but failed to test the battery with the winter season approaching. I went in on a Saturday and spoke with the Service Manager. He did nothing to remedy the situation but suggest "bring it in and we will test the battery for free". The priority here isn't maintaining your Kia - it's upselling.

David Lundquist

A great service department that actually likes its customers

Cauta Pacea (Caută Pacea)

Very polite and helpful staff work here and they service my car regularly. They do a great job overall, although some of the wait times (even with an appointment) can be a bit long. Through no fault of their own (thanks COVID) there is no shuttle service yet, but once that is restored I'm sure the wait won't seem as bad.

James Hayes

My experience with London Kia has been exceptional. They are a forward thinking team to deal with and as a vendor that is something that I look for. Ryan and Danny have made it known that customer service is number one for them and I and happy to have them as a customer.

Mallory Austin

Generally happy with my purchase of a a new car in 2017. Pros: Good service at the dealership and great service at the maintenance area. Had a warranty claim and it was straightforward & hassle free. Car is reliable with great features. The dealership itself is a welcoming space with a nice waiting area. Cons: I felt a bit rushed into my purchase. My rebate took almost 6 months to arrive - I felt that the dealership should have offered to reimburse me rather than make me wait for Kia to get their act together. I also didn’t appreciate having my marketing information sold to SiriusXM - still getting mail for them disguised as “Important information for Kia owner.” My next car will be hybrid or electric so Kia might not be an option, but I would shop there again in theory.

Brittany Beuerman

Recently purchased a vehicle and had a great experience from start to finish. Highly recommend Mike to assist you in any vehicle needs! Knowledgeable and answered all of our questions.

alex peart

Great customer service. I felt no pressure from the agents. They were honest people, with honest prices. It is hard to find a dealership like this one anywhere eles. I would recommend this dealership to anyone looking for a car.

Matt Johns

Great service when recently purchasing a new Kia Forte, Andrew T was very helpful through the whole process.

Mikey Stoked the Third

Becky is absolutely amazing and London Kia is lucky to have her!

Lee Dadson

Got a couple things that I would like to say about London Kia. First thing is that I went there to inquire about buying a Kia Soul, I like the one my parent drive. The sales person could not give me definitive numbers on the one I was looking at. So I went somewhere else and bought a different car. Second thing, my parents have been getting the run around as their 2018 Kia Soul didnt have a manual when they bought it. Was in to London Kia in the spring and the sales person took down mom's number and said would call when it come in. Still waiting for call. When in the store they say they can't get them but head office says they just have to order one. Who's lying? Was there today for an oil change in my parents Soul and had a 1030 am appointment. The service tech comes out at noon (12 pm) and say "oh we're sorry but your invoice got move to another tech and then forgot about. What can we do to correct this?" Well, let me see, how about getting staff that is able to do their job as my time is worth something to. Instead she handed our keys back and asked if they could make another appointment. Don't think so. Will find a Kia dealer that is able to do the work without losing the invoice sheet and staff who are more polite if they do mess up. At the very least the dealership could have offered to give a free oil change. They lost our business in more ways than one.

Kevin P

Had a very good sales experience thanks to Jason. He really went above and beyond getting me into a new Niro, so highly recommend talking to him if you are looking for a new vehicle. Note that this rating is only for sales. I've had poor experiences with their service department in the past with my previous Kia, so I probably won't be going there for service other than warranty work.

Nathan Dawthorne

Been with them for over a decade. Great service.

Ryan Johnson

Great friendly staff willing and ready to work for you. Always greeted my name on all visits.

Zarria Storm

I had a great experience with salesman Blake Huggins. He was very helpful, friendly and knowledgable of the products. I would highly recommend him at Kia if you're looking for a new car!

Terry Otta

They tried to get me for 1200 for front and rear brakes - the rears didn’t even need to be done - I got the fronts done for 400 at a local shop. They can have my warranty work (lucky them) but any ware and tear will be done elsewhere! On a side note - great shuttle service - hence the two stars

Daciana B

Not sure what happen in the last 2 years but this place went from good to terrible. Initially they got 5 stars from me but now 1 it's too much. And this star is only for one person from service, Glenn. My husband and I have been given the run around for about 2 months in regards to a part that we didn't know was it order or not. Car being under warranty one wonders if they are just waiting to expire???!!! Every time we called was a nightmare. Girl in parts department has absolutely no clue about anything, someone else told us they will call back. We'll, never did. Kia Canada same thing. I love my car Sportage but I will never buy a other one again, this being the second one. I am tired of dealing with them. Definitely do not recommend this place to rezolv your problems. Besides the fact that as some point they order the wrong handle for my door. Guess what, not even apologies!!! It's like pulling teeth when they need to do something u der the warranty. Now I can't sell my car because it's not fixed. So I am stuck! Guess they care? :) guess again.

Scott Hardie

London Kia, located on Warncliffe Rd., is an outstanding dealership!!!! Having just purchased a new vehicle, I found Chris Gilders (salesperson), open, knowledgeable and helpful. I never felt pressured or rushed. We worked together to meet my payment/price needs. I truly believe that KIA London tries to make customers for life.

Robert Normand

Kyle was my sales representative and if I were ever going back I'd request him again 100%. Very knowledgeable and helpful. Even came in during his time off to help me close the deal so I could take my car home when it was ready.

Young Bergsma

Evan Sherbanow was a wealth of knowledge, explained everything perfectly and didn't pressure me into anything I didn't need. He is the go to person if you are thinking of a new car. Love the new vehicle Evan, thank you again.

Jeannette Wannamaker

From the first time I walked through the doors until I picked up my new car, my experience at London Kia was easy, smooth, respectful. Marc gave awesome service. He listened to me, and presented me with options that matched my needs. His attentiveness was much appreciated. And I love my new car!

Cesar Grecia

Got my carnival here. Very happy with the new car. Kyle Miller helped and showed me the carnival. Kudos to kyle and london kia. Great stuff.

Vanessa Harris

We had no intention of purchasing a vehicle when we went to London Kia. Marc was so knowledgeable and friendly that we bought a new 2017 Sorento. Thanks for all the help we love our new car.

Ccd D

Kia charged me $70 to install a brand new rust module into my car. Now they will not offer the warranty (saying there was never a warranty for it), why would I pay to have no warranty. When the service department told me to go to the sales manager, I left about 6 msgs and he doesn't return your calls. Corporate Kia is also useless and as this is an independent franchise, can't do anything. My car is up in a year, I'll be trading in sooner and definitely not a kia!!!!

Brent Harvey

2017 December First Visit. I brought my KIA in for service. I am impressed all the way around. Maintenance done professionally. They replaced my old timing belt and pulleys and 3 accessory belts, spark plugs and water pump as well. They gave me back my old parts as requested. I was going to change the timing belt etc myself and had my new parts already but I decided they should do it. Timing belts need to be done perfectly. They used the new parts I supplied them which saved me the hassle of returning them to my local Auto Supply Shop. They have much more experience with my model car than I do. Facility is new and clean and well organized. The waiting room is comfortable with TV, coffee machine and snacks. They offered to drive me to nearby shopping. I live out of town and the service would take a few hours. Staff is friendly and knowledgeable. They checked my key FOB no charge and gave me recommendations about that. I hope to continue having a good long term experience with them in future. Waiting now for a couple of parts for service advisory. Will update in future.

sameer said

Mr . Greg Vandermark, / London KIA services head Please accept my appreciation and thanking for the great job you did yesterday . I believe every one within services team should know and do same action to solve any customer’s problem . In brief, you could let me suffer by keep your self away from solving my problem , but you insisted to come yourself , driving all the way to my house to solve my Sedona problem . I really appreciate what u did, and great-fully thanking you . Wish u all the best . God bless you and your familly . Sameer .

jonathan diloreto

Very expensive. Kia is not a luxury brand. Was shocked at the cost of a windshield and a certified inspection.

Reka Sugar

Courteous and thorough service department.

M Overton Brittain

This was not my first rodeo in buying a car....and it was the absolute worst experience I have ever had!!! Kia makes a pretty good car, but DON'T buy it from London Kia!!! This dealership is HORRIBLE. They don't care and are only out to make a buck. It terrifies me how many people actually still deal with them, travel the extra distance to other Kia dealerships....well worth it

Michael Ennett

Overall a great experience from the test drive to the buying process; Evan was fantastic! He was efficient informative and overall a pleasure to deal with! He made sure I was getting the right model for me, although the dealership was super busy he was super accommodating to all my requests and answered all my questions with a certain reassurance that felt endearing. I enjoyed the tour of the dealership and was able to familiarize myself with things you don't normally get to see ( what goes on behind the curtain if you will) He really made sure I felt valued and welcomed even though I was keeping them past close! My new car is beautiful and a dream to drive ! Thank you London Kia and special thanks to Evan your the man!

Bryan Stead

Care only about bottom dallor. What they say will give and you pay for not the same. A friend bought a new Rio with rust package and found out 4 years later there was nor a module put on it. Can't complain about it now and rust breaking out. We went to Sania Kia had better service

Miguel Arango

Great Service. It was a pleasure to deal with the people at the delership. Our first Kia and we really enjoy the buying process.

Steve Smith

Jawad was very professional and his aproch in doing business with was excellent. Steve Smith

Dirk Johannes Volschenk

We visited to close on a car and the salesperson had us wait 40 minutes while they came back with a 17% higher price than we came in based off. Felt our time was wasted and decided to go elsewhere

One nail at a time

Service department truly are amazing.

Michelle Bruder

Awesome Guy.. took very good care of myself and my son! I purchased a 2012 kia Rio for my son and Derrick made this process stress free for me! Highly recommend Derrick and Warncliff kia! ???? 5 stars for sure!!

T Smith

In 2021, I purchased my first Kia. The customer service was so great that when I wanted to upgrade there was only one place that came to mind......London Kia and there was only one sales rep that came to mind..... Tanner. I made the call and asked for him by name, and the service I received was even better than the last (I didn't think that it was even possible that he could out do himself). Tanner gave me excellent advice and was knowledgeable of all of the products. Needless to say I highly recommend London Kia and not to take anything anyway from the other representatives (because they are all great) but ask for Tanner he is awesome. #LOVINGMY2022KIASPORTAGENIGHTSKY....

Anita (Neat88)

This location has given us the poorest service from any car dealership in our 35+ years of owning cars. We love our Kia Sorrento but the customer service is so poor here we will not go back. When they fix things under warranty, they do NOT test them and we have to be inconvenienced by bringing our vehicle back within two days to fix what we originally brought it in for. If you add the gps feature, expect to have plenty of issues of it not working, it took them over 6 attempts before ours got working. To add to the frustration of our gps constantly not working, they gave us an attitude as if our expectations were too high when all we anticipated was to bring our vehicle in and have any issues fixed on the first visit, not second or third or fourth etc. I would most definitely NOT recommend this location to anyone based on the customer service we have experienced.

Luis Murillo

for people who want to buy a new car in kia wharnclife be very careful with the false offers as I happened to me when buying a kia sportage 2019 that came with the winter tires to which the manager Koselyn Jolder told me not to There was a problem that if they gave me without any cost to which to my surprise to see the bill charged me 1247 dollars for the winter tire .. they asked manager joselyn holder ls and she refused saying that the offer had already finished .. I received an email saying that for my tire change..winter for seasol only included the change noel balance and I had to pay 89.95 after I did not have to pay anything on April 2 I went for the change and according to joselyn holder the change of tires in the car Again I did not cover the balance but she made an exception with me and she will not pay anything .... my advice do not go to the wharnclife's kia as they call clients with false promises .. and meno if it's up to the manager joselyn holder that first eben give a human relations course to learn how to treat people and not cheat with false promotions

Diane Mooney

The pre-owned sales and follow up provided by Marco was EXCEPTIONAL !!!

J J

Great experience here, nothing but praise for the staff and service over the years. I've referred multiple friends as well as strangers and have had nothing but good feedback along with great stories of their purchasing experience. Go see the "good guys" at London Kia!

brianna barr

I first bought my car from airport Hyundai and it ended up being a lemon. I took it to London Kia and they helped me trade in my piece of crap for a brand new car. So when it was time to trade in my car for a SUV I went back to London Kia where they were able to trade my car in for a great deal and get me the SUV I needed. Every time I've gone in for service or my trades in I've had nothing but great customer service and fast. I've dealt with Danny both times an also with Chris both were great at making sure I understood all the fine details and got the exact car I wanted. I will definitely be going back from here on out.

Joan

Excellent Service Department. Always feel safe in my car after a service

steve thomas

Meh...kia....all I wanted to do was test drive the stinger that they had out front and I was quickly explained to that test driving such car would require some serious interest (possible deposit) . I suppose my wife(loyal kia custimer) and i didn't look like we could afford it maybe??. Oh well, just bought myself a new Dodge Challenger instead....thanks fir making my decision easier kia!

Jan Power

As always good service

jillian pearson

I had a wonderful experience with Kia yesterday. I came in from out of town to London Kia to pick up my 2021 Telluride. Marc was so incredibly helpful and patient with all of my questions. The whole team went over and beyond and will absolutely recommend the dealership in the future. 10/10!

John C Armitage

Great place for service and to buy a vehicle

James Stone

Blake was great! Great attitude and was very helpful. We are very happy with our new KIA Soul.

Scott Koopman

I can't speak for the new car department but avoid the used car department at London Kia. Bought a 2016 van there this June from a friendly, helpful salesman. From there I have nothing positive to say. Tons of waiting around to do the paperwork from the "manager" aka the extended warranty sales guy. Then there were issues with the multiple missed delivery dates. A few weeks after delivery we noticed a ripped seatbelt which shouldn't have passed safety. They won't make it right for me. It did took me some time to contact them about it since I didn't want to have to deal with them again after the prior poor experience but this is no excuse to allow us to drive a unsafe family vehicle. I thought dealing with a large, name-brand dealership would be different but I guess not.

BRUCE LEE

One of the best dealer in London. Ky**, my sales person, is very professional. Thank you, Ky**.I purchased very easily my new car with you. You saved my money and time.

Sarah Dawdy

Had a couple recalls done today. Services were quick. Staff were courteous & friendly. Staff & customers all wearing masks.

Barbara Burnard

We enjoyed working with Tanner and would not hesitate to recommend him to our family and friends. Most of our experience with London Kia was good but we did have a disappointment. When we had made the deal, we had spoken with Jim who we assumed would take care of licensing, insurance etc. A minor issue with licensing. I had asked him to renew my plate for me as my birthday was the next day (day after picking up car)and we had given him our ownership two weeks before when we made the deal. Plate was just transferred as we waited to pick up car and I had to renew the next day. Also issue wth insurance transfer. I was assured he would send info to our insurance company. Day of pick up I spent an hour on the phone at the dealership contacting insurance. They had never been contacted. I could not have done this earlier as no one had given us a VIN#. Don't really know why we paid a full admin chg. Very disappointed with this but Tanner was very good.

Rigoberto segovia

Don't go to kia used vehicle sales , sold me a car and the next day made a noise took to dealer for repair , now claiming I damaged the vehicle and won't repair

Robert Down

Really enjoyed our recent experience at London Kia. Marc was professional and easy to deal with. We appreciate the time Marc spent in getting us road ready in our new 2020 Optima. ❤️ my new ???? and London Kia.

David Krowitz

I am a car broker that worked a deal with Mark on a hard to find vehicle over the phone. He was prompt in responding to all questions and no nonsense when it came down to what he could do and what he couldn't. Rare in this business to deal with someone so professional. Highly recommended you seek out Mark if your looking to do business with London Kia.

Bernadette G

Good service and hopefully will be using their services again.

Nare Stanboulian

I enjoyed working with Chris on the purchase of my very first car. He was personable & knowledgeable. I didn't feel pressured because of his friendly, sincere approach. He made everything fun & easy process! P.S. I LOVEEEE my sportage!

Richard Christian

Absolutley terrible service after the purchase of a used vehicle left multiple message before getting a return call. Then they couldnt answer the question said he would talk to his sales manager and get back to me, guess what that NEVER happened. Save yourself the headache and stay away from here.

Sheryl Taylor

We have just purchased a Kia Rhondo and my husband found a deal on the build a vehicle which included leather seats. Not only did we not get the vehicle we ordered we have now discovered that we were billed for the down payment on our mastercard as well we paid for the vehicle by cheque in full. Tried to get in touch with the salesman and the manager as well as the general manager. It is now been three weeks and we are still in limbo. What is going on? The manager is saying he is looking into leather seats but we have heard nothing since speaking to him last week. Sheryl Taylor

Teresa Chambers

I purchased my first Kia Optima there a couple of weeks ago. Their salesman Andrew Taylor was very professional and polite and not pushy like other reps I have dealt with in the past, he was honest and sincere. I got a great deal and they even resurfaced the rims for me at no extra cost. I am very pleased with the service I received there.

F Ab

great service, friendly salesmen.

Debbie Haggerty

Great, friendly service, and a complimentary Car Wash! Thanks Kia! :)

Sean Meyer

Have always had extremely positive experiences at London KIA and my latest purchase was no exception. Meeting Marc and working with him through my purchase was truly an enjoyable experience as he answered every question or concern I had and seemed genuinely interested in my needs throughout. He was completely professional throughout the process and helped make my experience as seamless as possible.

Dawn LaPointe

I purchased my Kia approximately 9months ago. Every dealing I had with London Kia while purchasing was exceptional, from the showroom experience with Mike, financing with Jocelyn and picking up my vehicle with Marc. The service department has also always been fantastic, I’ve had oil changes and tire changes. They are always prompt to reply and very accommodating with my busy schedule. I would definitely buy another Kia!

Alex Kiros

We bought a brand new vehicle from Mike Joshi. He is very knowledgeable, courteous and overall a great guy to deal with. It was a smooth transition from start to finish. We would highly recommend his expertise to friends and family. Great job Mike !

Jim Campbell

Mackenzie Duwyn was an extraordinary young man who was most pleasant and very efficient. My wife and I are senior, seniors and he was very helpful in explaining to us , our alternatives in purchasing a new Kia Soul. HIs explanation of the intricacies of the new technological goodies on our vehicle was very clearly demonstrated so we Seniors could understand with some sort of alacrity .. Our transaction had a few unusual pathways to follow so it was not an easy deal to consummate . We had a conversation with one of two of the other staff members whilst in the showroom and they were all very pleasant.. Jocelyn was also very good at explaining our options regarding extra amenities as well... SOOOO overall I give London Kia an A with a small + just leaving room for the big + along the way..... . LOL

Kim Vallieres

I was in a tough spot with my sweet Kia soul, but Braden and Greg went way, way above and beyond to ensure that my needs were met. So grateful for their professionalism and commitment to customer service. Thank you.. A million star review!

Cathy Swan

Mike Joshi and the staff at London Kia were fabulous to from start to finish. Mike was very knowledgeable, friendly and very helpful. Debra followed up regularly with updates regarding my car's arrival. Mike followed up a few days after I picked up my car which rarely happens any more. I highly recommend London Kia. Love my new Soul!

Ed van Rees

Lynn and I bought a new Sportage from Brandon. He was knowledgeable and pleasant, answering all of our questions and being very patient withud. Glen T. was the deal clincher, we have dealt with him and know him to honest , helpful and informative.

Zack Hopkins

Great service but get comfortable, oil changes take almost 2 hours

Jordan McShane

Was told on the phone the day before that I could get a recall on my tail light fixed even after I told them I was over my 100,000 km warranty and that I had the recall "fixed" at another kia dealership in another city but the light still had water getting in it. They told me it wouldn't be a problem and set up my appointment for the morning. I show up and again they tell me that it should be "wrapped up quickly" and after about an hour of waiting I get called into the service area to get told that they cant do anything since it's over the 100,00kms and that I have to pay $450 for a new tail light. So after a complete waste of my morning I drove off with a light full of water and and a bill for $450 if I wanted to get it fixed. I was under the impression that recalls were free so never again will I be trusting kia and will just have to fix it myself and vow never to have dealings with kia ever again. Definitely a very shady dealership.

barry benstead

check their website and no pricing. what's the point of online shopping if they cannot put the prices on their vehicles. Makes one wonder what they are hiding in the pricing.

Wright1903

I own a 2015 Sorento AWD which I bought at another dealership. While the service was fine, I didn't feel like the people at the service counter were very experienced and appeared reluctant to give me any clear information when I asked mechanical questions. As a retired auto mechanic I have a good understanding of vehicles and I do my online homework prior to asking any questions. My Sorento began to develop a chatter in the rear end when making sharp turns from a stop. After researching online, I found many others with the same issue. I then called the dealership that normally does my service and was told they had not heard of any issues or performed any repairs on what I described. Seemed odd, but not impossible I guess. As the issue was not constant and varied from day to day, I was hesitant to take it in as this dealership wanted $115 to look at it and if nothing was found I would be out of pocket. If an issue was found I would be refunded. So I called London KIA and was told there would be no charge for looking at it. I make an appointment for the next day. I was pleasantly surprised by how knowledgeable and forthcoming the service rep was. Polite, professional, confident and very friendly with an excellent demeanor. It was like a breath of fresh air! It was determined that there was indeed an issue and that it would be covered under warranty. He explained in just the right amount of detail what the issue was and what was needed to correct it, how long to get the parts and then install them. Clear and concise information that made sense. I would like to give a big shout out to Braden, the service rep that I was dealing with. 5 stars and a pat on the back for a job well done!

A P

Great service, have bought 3 cars from them and plan to buy more in the future. Service and sales are great

Mike O'Keefe

When I arrived at the dealership, Tyler addressed all my concerns and was able to deliver to me the vehicle that suited my needs. He was extremely attentive and answered any questions I had, regardless of the time of day. He ensured that it was ready to go and I was happy with the vehicle. When I went in for servicing he took the time to check in and say hi. Overall I am happy with the team at London KIA, and I will ensure that this will not be my last KIA I purchase. This was the fourth and myself and my spouse are extremely satisfied with the vehicles and service provided. Again, Thank you Tyler.

Mackenzie Fulton

I had a great experience at London Kia! The sales and service staff were extremely knowledgeable and helped me tremendously in the buying process. I felt comfortable with my purchase and felt they went above and beyond to ensure I was getting the best deal and within my budget. I look forward to coming into the dealership for service in the future, will definitely recommend to my friends and family. Thanks London Kia!

Brandon Fox

Overall the experience with London Kia has been good. The sales process was like most other dealers (annoying and frustrating). I have had a couple problems with the car but they have handled it well. My biggest complaint is the service department. You can plan on waiting for a customer shuttle for over an hour routinely. I've been in only a handful of times and it is always an unreasonable wait time for a shuttle. They do not have enough loner cars or drivers for their shuttle.

Carrie Fowler

Loved my car buying experience with Tanner! He was polite, professional, knowledgeable and worked hard to get me a great deal. The trade in and upgrade was definitely worth it based on my experience working with Tanner!

Salim Rinawi

Great deal and great service

HARVEY AUSTIN

Last month I viewed a KIA Stinger on display at Sarnia Lambton Mall, the Stinger stirred my interest. Unfamiliar with the KIA Stinger I resourced Stinger articles on Utube daily before trying a road test. On a day trip I stopped at London KIA. A 20th Anniversary Stinger greeted me, I WAS SOLD. Salesperson Tanner Loucks welcomed me and professionally addressed my needs. I now have a 2017 Corvette for entertainment, and a KIA Stinger for daily driving. Both are perfect for the adventurous senior I am. I'm looking forward to comfortable and enjoyable hours in my KIA Stinger in the months ahead. Thank you Tanner.

Good Fred

That's a painful experience. I am exhausted, want to say nothing to them..

Sean Lunt

Brought my girlfriend's Kia Soul here for a service. Had a very good experience though expensive due to some necessary repairs and tire replacement. My service consultant Braden Johnson was very personable and professional, brought me back to the mechanic to explain and show me the items that needed replacement and answered all my questions based in reality and necessity vs nice-to-have. Broke down my quote very nicely. Never pushed for more than was needed but was good to explain its best to replace suspension items in pairs which matches my experience/knowledge. Overall a very good experience for my first car service since coming to London.

Sonya M

Just purchased a 2017 KIA Sportage! Josselyn, Marco (sorry forgot the other sales person name :( ) were amazing. Marco was very helpful and knowledgable in our purchase. Thank you KIA for a wonderful team!

Chris Evans

Terrible Dealer very rude and pushy. Bought car at Airport KIA dealer instead phenomenal to deal with compared to these clowns.

Shelley Lowther

Mark was so great to work with as was Jocelyn in financing. Felt protected with covid as well. Great social distancing and all

Jacob Mattinson

Fair prices. Decent selection of used vehicles.

Leanne Rex

I've never felt so duped in my entire life. Make sure you know what the price of the vehicle is b4 u start negotiating. You guys lost a sale of a brand new car just because you were not honest and upfront.

Kim Cusson

After many comparison searches and reviews, we settled on the purchase of a 2019 Kia Sorento from London Kia. The staff, mainly Kyle and Jocelyn, were extremely helpful in making our purchase. Although there were plenty of Sorentos on the lot, we were particular about the colour. Both Kyle and Jocelyn did their due diligence and found our colour and made sure that it arrived safe and sound. We were shown around the dealership, which included a tour of the maintenance bays as well as the service reception area. We took delivery of the Sorento on the 12 of July. When we arrived to pick up the Sorento, it was all cleaned and polished very nicely. Although we have only had the Sorento for a short time, we find the ride to be very comfortable, quiet and a pleasure to drive. This is the very first new vehicle for myself and am very proud to be a Kia Sorento owner. We have had many compliments on the colour choice and the vehicle itself. Thank you London Kia for all your hard efforts that rewarded us with our new Sorento.

Jeremy Scharoun

My experience at London Kia was great and I left feeling extremely comfortable with my purchase. I highly recommend working with Derrick Therrien over in used cars. He was easy to talk to and able to get all the information I needed including the break and tire tread measurements. I did not feel pressured into making a decision right away. When I arrived to pick up the car, it was spotless inside and out and I was ready to instantly enjoy my new car. I have only heard good things about Kia from family and friends and I am happy with how everything turned out.

Alyssa Moniz

We've been with kia for many years. The sale staff are great, even Glen and Elyse from service side..but recently we've had nothing but problems with our cars, costing us a lot money. Unfortunately due do some problems that kia doesn't want to solve... we will not be apart of the kia family anymore. Definitely quantity over quality. Service is gone down hill.

Michael Lebowski

Called and asked about accidents on a vehicle, was told there weren't any. We then packed up the two kids, drove an hour & guess what.... 'Sorry, I was thinking of another vehicle but the price is good right?' Horrible

Bill Heasman

Marc Lewis, Sales Consultant, was very attentive to our needs in selling us our 2017 Sorento. However, the search for our vehicle color was very poorly handled by other Kia staff. No communication the first week on the search. We had to visit once, called once and sent an email before action was taken by the Sales Director, Evan, to get dialogue going. After selecting a second choice color in the second week the response was much improved. In total, three weeks went by before receiving our Sorento. Better communication by Kia in the first week would have helped considerably. The end result is that we are happy with our purchase and price.

bellerose diamonds

Braden Johnson-Legar and Elyse Hegy Service advisor so unprofessional and rude! I will not visit there anymore worst experience! If you want to be humiliated and get ripped offf give them a visit!

Doug

I had a great experience and Moe and James in particular were most helpful. Got me all the info I needed to proceed with my purchase. Very friendly and knowledgeable and aiming to please. Im looking forward to many years of great service.

Blanca Mejia

Kyle was very professional. He had a lot of knowledge and made us feel comfortable. He is a very good sales person. We were very happy with Kyle. Blanca and Jennifer. Thank You Kyle.

J H

Purchased a used vehicle from Mike J. Overall the experience was good but I do not recommend going on a weekend. He was busy juggling quite a few customers at the same time and we didn't receive the personal time and attention that I have had in the past from other car buying experiences. He did his best to answer our questions and I would recommend him if you are looking to purchase a vehicle. When we picked up the vehicle on a Thursday night, they were short staffed and it felt very rushed again.

Laurie Hopkins

Awesome experience at London Kia. Chris made us feel very welcome and went over every detail of the car buying experience leaving no stone unturned and every question answered. We only went in to test drive the Kia Soul and when we realized the Soul wasn't the car for us, we realized the Kia Sportage suited our needs best. Thank you Chris, you went above and beyond. We've told everyone we know about the great experience we had at London Kia and how great Chris took care of us.

Cathy Fox

Dealt with Mike and he was very efficient and knowledegeable. Love my new Kia Seltos and would recommend Mike to everyone!

Charles McDougall

Had a wonderful experience here. Very friendly staff. Salesmen Evan Sherbanow was especially helpful. He is also quite handsome. I would recommend anyone who values good service to go down and check out the new Optima.

Sherry Hexter

Love my car and these employees

stacie bergeron

I had a great deal of difficulty dealing with the Sarnia Kia where I pirchased my first Kia, but I love my Kia and London Kia and Kyle were excellent, they made me feel welcome, answered all of my questions in a timely manner and worked with me to meet ALL of my requirements. Thanks Kyle!!! I will definitely recommend you to everyone I know looking for a vehicle and I will be back to buy my new car from You!!! Thanks again for a great experience

Jon Lemaire

Had me on hold to speak with parts for over 4 minutes...then just hung up. This has happened on 3 separate occasions.

Britt Mahood

Kia was amazing. Andrew did a great job explain the product and putting me at ease. I was extremely impressed.

Anthony Carvalho

Amazing amazing amazing !! Where do I begin, the show room is beautiful ! The cars are amazing but the service is the best part we got Chris who is hands down the best sales associate in Ontario!. He never pushed to get anything that wasnt needed. We kept going back and forth between a sportage and a sorento and Chris was so patient with us we went three times before we made a deal and each time Chris went above and beyond he honesty made us feel so comfortable. All in all if you are looking for a car or SUV Kia is the way to go and Chris is the perfect guy to get you in your vehicle. Thanks again Chris your awesome ! We will see you in the future !!

Meghan Murphy

Mike helped me out with the purchase of my new Kia!! Very professional and friendly! Staff was very patient and helpful!!

chris peck

My experience started ok at best with London kia. Sales people were lacking and it was difficult to finalize our deal with a used 2012 Rondo with 55k kms on it. I took it on a 24 hr test drive after a quick test run knowing it was in great shape. Easy enough. Decided to purchase the car and it took almost 2 hrs to finalize. Once it was done i took a deep breath and realized i got a solid deal. The car ended up with a check engine light after only 150km after purchase. I called and set up an appt and Elyse was easy to deal with. Today they fixed the issue for free(some dealers may have said too bad so sad) and made me feel like they appreciate even the used car customers. Great experience after a rough start. ( short staffed sales people due to vacations and people leaving) Nice save London Kia!

Mary St Onge

My experience was great from the moment I got to the dealership. All my questions were answered and the customer service was 5 star. I had the best experience with the finance manager Jocelyn and highly recommend this dealership for their quality of vehicles, customer service and all around great staff! I am now a loyal customer and will continue to do my business with London Kia.

The Kegr

Not the best waiting area,not much to keep you entertained

elly cunningham

I love my kia (2016)..couldn't be happier!

Frank Pommier

Store is clean and bridge, very friendly staff.

feras abu rob

I just bought a used 2012 Sportage from London KIA, after going to four other dealerships in the city none of them gave me the treatment and service like London Kia did. Definitely a great choice if you are looking to get a KIA, but without the headache of getting a car. Thanks guys!

Sharon Daley

Great people to deal with. I've been driving a Kia for six years and today purchased a new Stelos.

Alison Wareham

By far the best car shopping experience I have ever had! Derrick and the team made me feel comfortable and confident about my purchase, I highly recommend London KIA!

Yves Menon

Thanks Mike! Great overall service and attention to detail!

Theresa Rijnen

No time for a small problem

Rose Lawrence

I just recently bought a new Kia Rio! I dealt with Kyle and Jocelyn and both were incredible!!!! They went above and beyond to make sure I received a great deal. Also the London Kia store on Warncliffe is beautiful and you get free car washes!! Loved this place!

Daniela Zapata

An overall amazing experience at London Kia purchasing my 2014 Kia Rio. Special thank you to Derrick and Evan who were just fantastic. They truly explained all possible options and helped me find the one which best suited my needs. I am so happy with my purchase and with the great service from everyone at London Kia

Suman Fatijewski

This dealership has the most awful, rude and unfriendly customer service ever!!! I have EVER dealt with a management team that acts in a wrongful manner. NEVER buy from this dealership, the dealers adds costs to your bill that are not normally on other Kia bills and no matter what happens with your car its always customer fault. They do nothing to help you or work with you. My family and I have had problem after problem with them, a truly painful experience. DO NOT BUY FROM THIS DEALERSHIP. ( I had to give it one star to post the ad, sadly)

Megan McIlmoyl

I recently purchased my VERY FIRST car ever with KIA. Chris, my salesman, was extremely helpful throughout the process. He answered all of my questions and made sure I was comfortable with all of the details. He went above and beyond by helping me investigate everything from insurance to finances, and was always available to help along the way. Outstanding service! Would highly recommend.

Peter Malcolmson

I took my 2013 KIA Sportage in for servicing on Monday November 30th and received excellent service from the moment I entered the dealership until I left after picking up my vehicle once work was completed on it.. Mike greeted me to review with me any concerns I had with my vehicle that the staff could check while it was in for an oil changed. I explained to him about my front right tire and I thought it might have flat. After my vehicle was checked over by the service tech, Mike went over suggestions which we agreed to be completed on my vehicle. I then required a ride home while work was completed on my vehicle and before I could put the pen down I was on my way. In couple of hours, I received a call that my vehicle was ready and a driver picked me to take me back to the dealership so I could pick my vehicle. There it was nicely washed and waiting for me. Everyone on the service team was polite and professional and worked was completed on my vehicle in a timely manner. Vehicle is running smoothly. Thanks London KIA Peter

Amber Stewart

quick and easy sales process. Little pushy on the extras

Ken Weare

I went in to take a quick look at a Kia Sorento. I was really impressed with the vehicle. I tried, but could not find anything that was not on my must have list. The sales person was so easy to deal with. It had other features that I did not originally think of. This place could be where I buy my next vehicle. They were trying to find a price that I could live with. We will see.

Courtney Jamieson

Great experience. Love my car! Great sales team and service department

Drisc

Tanner Locked it up! We were in the market for a Soul 2020. We came in to try it out only. He was patient and understanding even though we were not there to buy that day. He helped us with options and such and let us test drive the car. One week later we were in to buy our fantastic Soul. Had a great experience with Tanner. We will be back once we need another new car . Could buy a kia soul at so many places but Tanner sealed the deal with great service a true professional. Gong Excluded!!

Alexey Rayevskiy

The sales rep, Dave Robbins, seemed to be very misleading from the time when I was considering Kia Rondo ~4 years ago: he promised a set of free alloy discs & then I found them.. included into my bill! Then I got another truck, Sorento, & when I was returning it 4 years after, the same Dave told me one price for the buy out, but when I set up for another vehicle shortly after, he.. dropped the promised price 4,000$ down, in spite of our agreement! His manager, Ryan Brown, was always quick to explain it with "miscommunication", rather than an intent to take advantage over me (that's how I felt) - it's high time for both of them to take some communication course rather than keep apologizing like schoolboys.. So any other dealership (and frankly, any other brand) but not London Kia.

Jo-Dee Gilders

I went to London Kia on Wharncliffe Rd S for the first time a few weeks ago. I have to say that my experience with them was very positive. Customer service was great, with friendly and knowledgeable staff. They were informative and focused on what I was interested in looking at. Overall, it was a great experience and I'll certainly return.

Brock

Sales and service teams were both great to work with — Marc in sales for working hard to get us a great price. I had my first service today and worked with Braiden. He did a great job explaining the services performed. I listened to Braiden explain the reasoning behind a ~$700 repair to another client ahead of me, and did a great job with his explanation. Great work!

Andrea Champagne

Evan was wonderful to work with. He really understood what I needed in a car, and worked with me to come to mutually agreeable price. He is kind, passionate about Kia and his customers, and I would highly recommend his talent to anyone interested in Kia. BTY, I LOVE my Kia Soul!!!!!

eric styler

We bought a used car and had a great experience in dealing with Derrick and the London Kia team. There was no pressure and was treated very nice. Any concerns were addressed and the car was ready when promised.

Bill Braun

Very disappointing. We were ready to purchase two 2019 Kia's that night but because you were not honest and upfront, we did not. We were lead to believe a price we were sent via email, and after driving over an hour to get there, found out the prices were not even close. Nice place and friendly staff, but you were not up front with us on the price we were emailed prior to coming. Not even close.

Allen Smith

We took delivery of our new Kia Sportage and are really enjoying the vehicle. Our product advisor Jason Meng did an excellent job. He took a good deal of time to explain the features of the vehicle in detail. Jocelyn did an excellent job of helping us with the financing. A very positive experience. Thanks very much!

Bailee Mckay

I originally owned a 2010 Rio and took it here for maintenance, I was offered a 2010 Soul as a rental when it was in the shop and instantly fell in love. I returned later that day and purchased the 2017 Soul. The process was simple and easy! Chris had me out for a test drive before I had been given back the keys to my Rio. I was told that the autostart for the Soul was being ordered in and I would have to come back in to get it installed but to my surprise it was ready the day I went to pick up the car. With such a great experience I started talking my boyfriend into kias and he recently bought a 2017 kia forte hatchback. With our luck of terrible mechanics in the past I am pleased to have finally found a dealership I can rely on and trust. I highly recommend this place to anyone looking for a reliable car.

cameran sleewa

Had a very disheartening experience. I was advised by service I need new tires however, Canadian tire told me I did not. Called the dealership and asked for clarification on Tuesday November 30th 2021. The lady told me a service manager would call me back within an hour. I have yet to get a call back. Will be taking my business elsewhere where it is appreciated. Poor customer service and satisfaction. Would advise to go elsewhere.

Angela Spanos

I had purchased a brand new Forte back in 2013 from London Kia, and I never would of thought they would treat me with the same amount of respect that won me over when I purchased the vehicle when i take it in to be serviced. Thanks London Kia for you customer commitment

Google Reviewing

Mike Gaudet the parts manager has promised to get back to me with requested information on parts that I need twice now. I have not recieved contact from him since either visits. This is far from the dedication I was promised from the team at London Kia when purchasing my vehicle from them.

Sunny Kim

Jason Meng was phenomenal. He helped me choose my vehicle and went over and beyond to assist me in every way possible. He is friendly and knowledgable (answered every question I had), but above all he is passionate about his job and customers.

Sara London

Absolutely love my new Sorento! Jason was amazing and made the car buying process a breeze. He was very helpful, attentive and responded to my questions quickly. Jocelyn also made the financing process stress free. I highly recommend Kia London.

Sherree Stuber

Great place to buy a car. There not pushy and their very helpful and friendly.

Andrea Krasznai

I had a great experience with Andrew Taylor. I was interested to see a standard Forte5, so we scheduled an appointment and Andrew was very quick to answer and follow up. While the vehicle did not turn out to be the right fit for me, Andrew offered to continue searching for a car that met the criteria of what I was looking for, which I really appreciated. I also really appreciated his professionalism and kind demeanour. If you are interested in a vehicle at this dealership, I highly recommend asking for Andrew!

Carrie Mallett

Moe was great to deal with when buying my new car! He was very friendly, knowledgeable and willing to answer all my questions.

Jean Forrester

We loved the excellent service that Marc provided. He's so eager to please and very comfortable to deal with. He went out of his way to accommodate our needs.We highly recommend Marc to anyone who is looking to buy a Kia. We love our Soul!

James Thomas

I recently bought a new Sportage LX through product advisor Tanner Loucks who was very pleasant and professional, Tanner worked hard to get me the price i was willing to pay for the vehicle and was successful. I will highly recommend Tanner to anyone who is looking to purchase a vehicle.

Mira B

Pretty sure they sold me breaks I don't actually need, and wasted about 5 hours of my life.

Sharon Wyeth

When we drove our new 2017 out of the Dealership we were thrilled to have had such a great experience with Kia. They are so professional and care about their customers. They addressed all our needs and concerns to our complete satisfaction. This is our 4th KIA from this dealership. Doesn't that say it all. Thank you all.

Precision Mobile

Dropped by to shop and get some pricing met the most ignorant salesman I've ever encountered made my wife wait 20 minutes while he farted around going all over the place to get her pricing as we were leaving came up to the Car and I said really you made her wait that long to get pricing he said it would have been faster if she told me her name lol I said well typically the price is in the vehicle window anywhere else we've been he said well those places must have lousy Customer Service I said seriously he said yup...this from a guy who obviously has no clue what Customer Service is. We won't waste our time coming here again.

Cheryl McQuillin

The team at London Kia gave us the VIP treatment throughout the process of trading and buying a Kia Sportage. What a car! Our sales consultant Derrick was excellent and lots of fun to negotiate with, no hard sell here! We highly recommend this "state of the art" dealership and the Kia brand. Don & Cheryl

Hana Park

Excellent customer service experience with Mike J! (we went to see the new carnival). He was so professional and friendly at the same time. The receptionist was really welcoming too. Nice clean dealership - would recommend.

Mike Kanters

Kia has the best warranties going; 5 years bumper to bumper! I'm on my second Sedona and I love it. I had my first one for 13 years. I think the only reason I gave 4 stars instead of 5 is that I had to upgrade one level from the base just to get lumbar support adjustment and alloy rims while other manufacturers provide them in the base model. Otherwise I'm very happy with everything. I look forward to having this Sedona for many years.

Lizanne Blair

Always very informative, no pressure repair/maintenance team. Most importantly on time!

David Watt

We had a very positive experience with Kia. We had to wait a few weeks for our colour choose, but we were happy when it arrived. Love driving this vehicle! Turns easy and hugs the road. We are more then pleased with our KIA Sportage EX Tech.

Michelle Debergh

This is the first time I've purchased a Kia - and I'm very happy with it. My product advisor was Mike Joshi and he was great to work with. There was no pressure from him and he took the time to show me around the dealership and go over all the features of the vehicle. Thanks again to MIke, Jim Westelaken and all the staff at London Kia.

Steven Van Strien

Bought a new KIA Forte from Mac, from start to finish the service was excellent, One of my deals fell through and I had to wait two months before applying again but during the whole process Mac was there to answer any questions by phone and email, even answering me on weekends and late in the evenings, I would highly recommend London KIA.

Larisa Shoebridge

Tanner was/is a true exemplary example of what a "this age" car salespersons are meant to be. He listened, went above and beyond, always with a genuity you don't see often anymore in the customer service sales industry. He made the first ever purchase of a new care simple with no hidden facts or fees or small print. I would HIGHLY recommend him to anyone looking for a true and wonderful experience purchasing a vehicle. I never felt uncomfortable or in a position to doubt any negotiation. 100% + satisfaction. Loved banging/ringing of the gong/bell. Thank you Tanner, for providing one of the best experiences with one of the most personal integral purchases, outside of a new home! Best and warmest regards, Larisa

Giselle Warrington

Very quick service. Had an emergency, not from London and roof racks needed to be ordered in and installed again as my other Thule ones broke on my way here. Glen from service was great and parts lady I dealt with in the morning was very helpful with everything. Thank you so much!!!!

melanie britton

Wharncliffe Kia took my "meh" experience and turned it into a "WOW" experience. My car took a while to come in, a handful of weeks actually, so I was a little concerned at first and felt a little neglected. However, their sales expert, Evan, made sure those feelings disappeared fast. Evan understood that there had been some uncontrollable factors (like the slow car shipment) that had affected my customer experience. Instead of brushing it off, or chalking it up to "sh** happens", Evan went above and beyond to make sure that I felt important and was well taken care of. His communication was excellent and he went above and beyond when he didn't have to. It is my understanding that Evan has recently been promoted to Sales Manager. Well deserved! I strongly recommend Evan and his team.

Gordon Smiley

Am really pleased with the service since we purchased a vehicle in May.

Gord Vann

My parents went in and visited this dealership a few weeks ago. For several months, they have been looking for a new, small four door sedan and ended up purchasing a vehicle from Evan at London Kia. They said the service they received was fantastic. On behalf of my parents, thank you.

Cody Pearce

Just bought our 2019 Kia Sedona from Tanner and we love it so much. They got our price point where we needed and help is out with everything couldn't be more happy. Thank you London Kia !!

Minifie

We had a great experience with London kia..we are now driving a 2021 kia sportage and we love it. Jason was incredibly helpful from the moment we started our purchase to the final pick up moment..Thx Jason!

Bjorn Meyer

Service got us in without an appointment and got the work done in a very reasonable amount of time. They even provided a loaner for us to get our errands done. Awesome. Thank you very much Glen.

Jeremy Steeper

I give this company 1 star because you cannot give negative. My wife and I went in and explained we had two small children that are difficult to get away from (two under the age of two). Kyle Miller explained the next morning, Saturday would be the best day to drop back in. The appraisers would be there for the trade in of our car and ALL information would be ready. That afternoon we still did not get an exact price from him for the new vehicle as he didn't want to run the numbers if we didn't know what the trade in value of the vehicle was. So i clarified the car was there and they clarified they wanted it sold before they could give us a price. Much different from the conversation before. The manager got on the phone and said he knew nothing of what I was talking about nor the vehicle. And then stated they took pictures of the car without any of our knowledge. They need to show the car to people to get a price range. Nothing like Fridays discussion. This dealership is one that continues to lie about lying. We would have been a quick easy sale, but now I will not return to this dealership every again.

Dave Luttrell

Very nice personable staff. Fun atmosphere

Elaine A. Soares

My husband and I just purchased a 2017 Kia Sportage Turbo from London Kia. We dealt with this dealership in 2008 when we purchased our first Kia Sportage. The staff has always been just super, whether buying or going in for oil changes, service etc. Glenn, in service, is a kind, helpful, considerate person to deal with. His knowledge about service details is incredible. When we went into London Kia on Saturday we met Chris. He was absolutely amazing. We were comfortable with him right from the start. He managed to get us a deal that we are both absolutely thrilled with! As well, Jocelyn, the finance person was so kind and friendly. We have always praised to our friends and family how wonderful this dealership is to deal with and they did it again! Love you guys! Sincerely, Joe and Elaine A. Soares

Geri McCafferty

It was a wonderful experience, great service and a fantastic car, love it.

Lorne mogk

We had an issue with the audio in our ‘13 Sportage . Radio had just quit suddenly for no reason - oh oh. We called for a service appointment. Fearing the worst (we’re not from London) the tech advises that he wanted to try something first before he booked us in. Wow! He had us rebooted within a minute and all fixed. No charge! Talk about building trust! Thank you. Awesome honest service!

Todd Travis

WAY better than lambton kia in Sarnia.. the kia forte kept stalling and lambton kia told me everything was ok and it was normal to do that. So we took a trip to London kia and it took them a half and hour to find the problem and a day to fix, but they let us use a loaner car.

Bud and Edith Beaudette

Great experience. Courteous, seem to have a well run organization.

Michele Molloy

Sales person, Kyle, was very knowledgeable about the vehicles, however the waiting times while he discussed the purchase with his manager were very long.

Melanie General

Absolutely terrible experience here! After agreeing on a price the sales man returned to say he made a 'mistake' and the price was actually $1000 dollars more. We had a long day and just wanted to be done with it so we agreed to the new price. After shaking hands, the sales man returned to tell us he made ANOTHER 'mistake' and it would be ANOTHER $1000 dollars more. This put us $2000 dollars over our original agreed upon price.... At this point we stood up and just walked out and told them they lost the deal all together. In between all of this, we spent about 2 hours at this dealership just waiting around, only to leave with nothing. I think that this salesman saw two women who didn't know much about cars, and thought he could take advantage of us to get an extra $2000! Absolutely ridiculous. We ended up going to Stricklands in Stratford where we had an amazing and extremely simple experience!

Anna Maro

I called and made an appointment to drive from Windsor to London to test one specific car. After half hour wait they told me they made a mistake and don't have the car. Made me drive an other car that had mechanical issues and the whole steering wheel and front end was shaking. They made me drive 400km and sat me at the dealership for 1 & half hours, they were incredibly unorganized. They said they were sorry, but never even bothered to ever call back. I contacted KiA Canada, they said they have nothing to do with the incident. So DON'T buy a kia, especially not from London Kia.

Bill J

Almost thieves. They recommended a “repair” that would have cost me hundreds of dollars if I’d listened to them. Later verified with 2 mechanics that it was completely unnecessary.

Sojy Paul Kalaparambath

It was quite a smooth and pleasant experience to deal with Tanner and team...

mohamed ashour

Bad service, bad mechanics. don't trust the 5 years warranty at this branch , as seen in photo control arm is cracked I had noise , after 2 visits and 4 hours they said there is nothing only the brakes payed 850 for the rear ones , same proplem ,had to go outside to fix it .

Nancy Feke

Absolutely Professional in Every Way! I am always treated like I matter. They do not forget about You, after a Sale. The Vehicle Cleaning Service....I can not praise them enough! A professional job for a fraction of the price elsewhere. I Love My Kia❣ LONDON KIA ....You are the Best!

navi sidhu

Best staff super friendly had a great experience ????

Darren Coleman

Transmission hose blew, no warning/light on dash. Transmission needs rebuild now and car is just out of warranty. Kia Wharncliffe would not help me and gave me the run around. Kia's are a catch penny car, all plastic style, but no substance. Save your money and buy a car from a real company. Worst car I've ever owned. Buying a GM car tomorrow, expecting smooth sailing from now on.

Mark Al

Took my car for service because it was making some sound in the front they came back with almost 1000 bucks worth of repairs that needed to be fixed. So I told them I need to think it over for one day and decided to take it to another shop to have them take a look. After taking the car to another mechanic they priced me 180 to fix the noise in the front and made sure everything else in the front end was good to go since then no sounds coming and will never return to London kia again

Greta Klassen

Very good service, very happy with it.

Deb Reek

Just bought a new Sportage at London Kia. Tanner was a great salesman. He was very thorough and helped get exactly what I wanted in a new vehicle! no pressure. If your looking for a new vehicle go see Tanner!

Debbie Didero

Fantastic job by Tanner! Ask for him to ensure you get the best customer service experience ever!

KELLY DEWAR

We just bought a Used 2018 Sorento. My fear going into buying a vehicle was having a pushy rude sales person but Ryan Rebelo was awesome to deal with. Didn't pressure us. He was very helpful. Used my name when talking to me. I would definitely go back again and ask for Ryan. Thanks, Kelly

Fred Grandmaison

Asked a couple of simple questions never got a straight answer. Bought a Kia from a different dealer

Tara R

I PERSONALLY WOULD NOT RECOMMEND THIS DEALERSHIP. I cannot speak on the KIA cars as I did not purchase one. However, I did purchase a used trade in BMW from them. Eventually once I spoke with the dealership and expressed my interest, they told me one of their employees was also interested in the car. I felt as though it was a tactic to pressure me in making a decision sooner as I told the employee I need a couple days to think about it. I was VERY interested in the car and I drove almost 3 hours to the dealership to purchase this car. After 1 week of purchase and short distance drives - the engine was seized. In order for the engine to fail there has got to be a serious problem with the car. Clearly there was no honesty in this transaction. As a result of this transaction, the engine will be costing me few thousands of dollars. These employees are in the car business, they should be experienced and qualified to know these things. It is not a KIA car, so obviously they did not really care. They were focused on getting the car off their lot. Lack of honesty, care and professionalism is what I experienced. Regardless of the fact that it is or is not a KIA model, customer service still matters. You are still responsible to carry out a sale and to present the same honesty and care. Like I stated before, good chance they knew something was wrong with this car and they only cared about getting rid of it. I am very upset at the way they even handled it in the end when I had shared my experience. Don't bother with this dealership.

Kyle Addison

If I could put 0 stars I would. First off the sales guy showed us a vehicle that was already sold which confused us. He then just pointed across the parking lot we have that one over there never offered to show us it. While we were inside going over things he just kept walking away from the desk not saying what he was doing or going. He did not seem like he wanted our business at all and kept pushing a vehicle on us that we told him three times no! Needless to say we walked off that lot and went to another Kia dealership who treated us with respect and got of everything we wanted.

A Fs

We dealt with Austin and he did a great job. He knew what we needed and we ended up buying the car from there.

Tom Cats

I came into Kia to buy a new car. I got the sportage and so far I love it! I was helped by Scott Thomas and he was great! He really took the time to show me the vehicles without any pressure to buy and made sure I found something that fit my needs. I highly recommend him and Kia to anyone looking to buy!

Anne Tiggeloven

Great service friendly staff

Martha

I am disappointed with London Kia.Sales team. I felt once we agreed to the terms of sale their commitment to accommodate us was non-existent. No follow through!! We purchased a VW from Kia and their service technicians put the wheel locks on without giving us the tool to take tires off in winter. They did own their mistakes finally after a few phone calls, unfortunately it took two days to fix and making a few mistakes along the way such as car lift post inside of the underside of car ..therefore another thing to be fixed. It is a great car but the sales team has no knowledge of VW. They should stick to Kia.