Reviews of Highbury Ford Sales (Car Concessionaire)

Duncan Goldie

Doug Richardson was great sales person to deal with and made me and my wife feel very confident with our purchase.We would also like to mention Geoff Chisholm for his handling of the various payment options that were offered to us and made the paper work a lot easier.

Darla Stratton

This was my first vehicle purchase from Highbury Ford and I can honestly say that my experience was exceptional. Andy Fleming welcomed me with a very friendly, no-pressure approach, listened to my wants/needs, and did everything he could to make sure I was driving out with the vehicle of my dreams at the budget I needed. He was knowledgable, friendly, patient and made himself readily available for the many visits and questions I had. I would definitely recommend Andy to anyone looking for a new vehicle. In their Financial Services Dept., Geoff Chisholm was friendly, honest, knowledgable and a key factor in getting me into the vehicle I wanted while looking out for my best interests. Once the deal was done, my vehicle and financing were both completed perfectly and in a timely manner. Everyone else in the Sales Department I met and worked with, namely Andrew Miller and Jason Vitali were also very nice and professional. Thanks so much fellas! Darla Stratton

Matt Zmuda

Few years ago I had a deal that was agreed by sales rep. Sales manager came and shut it down because "they would take a loss". It was very disappointing to finally agree to some numbers only to be shut down. I have also had a few mediocre service appointments at this location. Now I choose to drive across town to Ford dealerships just to avoid this place.

Ahmed Gharib

Just wanted to publicly say.. if you're in the market for a Ford.. speak to none other than Mr. Mike Tolsma. This man went above and beyond to make my family happy. We are now happy owners of a 2017 Ford Mustang and that's all thanks to him. The team at highbury Ford made us feel welcome, with the sales manager Andrew himself coming out to meet us.. so he wasn't just "the man behind the wall working the numbers" he made us feel welcome and appreciated . Mike tolsma is your guy, Mike it was a pleasure meeting you and working with you and me and my family are really happy with the amount of work you put in to get us the best deal possible. Highbury Ford for your next Ford purchase and Mike Tolsma has got to be the guy!

donny richardson

Rude sales person. And the sales manager actually told me they were trying to steel or trade in!! I went during a sales event when we were going to give top dollar on trade in Great parts and service department.

Stacey Smith

Always a friendly positive experience with Highbury Ford!

Bill Sporbeck

Very personable young salesman yet it seems like the management wasn't doing much to support him while we were there.

Joel Nicholson

First negative review. Negative stars? You know the saying don't go there? Well, don't go there. Engine issues, car in shop for 3weeks! After experiencing safe mode engine shutdown at highway speeds. I discovered 2 recalls run VIN number Ford website (do a screenshot and save it, I should have) Ford Canada confirmed this; completion time, where, However, after taking into Highbury I was told one of these was completed. I've owned the vehicle since 2011 and recall came out 2014-15 The vehicle has never been to Ford under my care until now...so huge question mark there??? From the beginning of this attempt / service I had many interactions with Highbury Ford. Every one of them was, arduous, slow, fumbled, non-responsive, avoidance, in hopes that I go away? Management had to be contacted for the proper tests to be completed Radiator needs replacing. It took 11 business days over 2 weekends... With no insight as to why so long. Parts came from Memphis. I had to continuously chase down information from the various people in service and parts. Regular promises to call back at scheduled times (3) nope! I was even given 'excuse making' that someone had a tough day, however this is their job and they get paid for it. They seem more concerned with their big clients like Canada Post and London police? Twice they did not even know if my vehicle was still on their lot!!!!! I was told very succinctly and directly that they were NOT able to supply me with a loaner car in the short term? Which is amusing given it's a car lot. Perhaps more accurately it was a "will not"? I also made the fair and logical assumption that Ford could supply one of their own OEM parts and install it in one of their vehicles? FALSE! After the installation was completed. The vehicle was leaking during the pressure test. I was told it was the reservoir overflow issue. The suggested replacement was $500. I took this information directly from the mechanic as solid. Not to waste any more time (waiting for parts) took my vehicle, purchased a replacement overflow reservoir from Corey's auto Wreckers. Soon it was very apparent that it was NOT the overflow! Back in to HF. Leaking coolant all over the place, overheating,shutting down, safe mode. On their inspection; removing panels... the issue was a $2 hose clamp!!!. In addition, the installation was admittedly done improperly. No vibration dampeners installed underneath the rad. I was told this would be scheduled to take place, parts ordered. I followed up email and call. No reply. To make matters worse while my car was there overnight for this. HF failed to lock my vehicle! that night there was a break-in, two windows were smashed in other vehicles on the lot. My car was easily pilfered, anything and everything, worth value was taken, garbage thrown all over. It was acknowledged this person was caught on videotape. I brought this to their attention; it was mentioned their sign that they have: HF not responsible for lost or stolen items... So, the sign basically absolves them of all responsibility of due diligence in locking customers cars? Phone calls and emails went unacknowledged about this issue. There were a few Silver linings in all of this. My service advisor Scott did the best he could. And the service schedule coordinator 'Jaz'. Was always reachable and connected the dots for me. As a whole, what an epic failure of customer service. To date my car has yet to be properly fixed for the installation of a radiator although I have paid hundreds of dollars. August to December of 2019 attempts were made to finish the job Readers please learn well from this experience. HF: Clean up your act

Aaron & Desiree Buehler

From the sales team to the service team, I've never felt so welcome. Always available, always helpful, always friendly. Thanks for all you do guys!

Linda Berman

I was very happy with the friendly service and good deals in turning over my lease for a 2017 Edge at Highbury. It's great to get the latest and greatest toys! Mike Tolesma was a joy to work with and I highly recommend him.

Shawn Van Daele

Just picked up our 2nd and 3rd vehicles from Highbury Ford. Awesome experience as usual and we will definitely be back when it's time for our next vehicle(s) down the road!

Steve Matyas

Having an autoshop in a different city do work on your car can be challenging. I very much appreciate you taking care of all my concerns for my car driven by my daughter living in London. Work was done on-time within budget which exceeded my expectations.

Rick J (DJRICKJ)

Bough my car 6 months ago and it's made a rattle sound since I started driving it. Took it in and the change something but it still makes the same sound. Get another appointment so they can try again. I change shifts at my job to get this appointment and now they cancelled it. How long does it take to get things fixed. Tired of driving a noisy rattling car. Wish I could just drop it off and get my money back for this lemon you can't or don't want to fix.

Suzy Meyers

Great employees

Julius-Kei Kato

I went to Highbury Ford on the spur of the moment and met Andy (Fleming). I had a most pleasant and informative experience, test-driving a Ford Escape. Andy was very professional and pleasant, never pushy, answering promptly my questions (even afterward by email). Although I eventually decided on another vehicle, I recommend Andy wholeheartedly to anyone who is interested in a Ford vehicle. Thank you very much!

Lindel Jean

Spacious and clean atmosphere....

Drew Ellacott

The service here was friendly and 'no-stress/no-pressure.' Rob and Kirby were great and made the process easy. Thanks guys and a quick Hello to Drewski the manager. I would recommend coming here for a good intro to their cars, test drive (near downtown, but Rob suggested we go down to the 401 if I wanted to) and a friendly purchase process. I purchased a 2015 (last year's) and they gave me a deal you would have trouble walking away from. Thanks again, Drew

Adam Hedden

I have been dealing with Mike Oliver from Highbury Ford for years and purchased several vehicles from him. Mike is nothing but a professional. He presents the best product for your wants and needs and becomes more of a “trusted advisor” than just a normal sales person. I highly recommend Mike and the team Highbury Ford. Five Stars!

Darren Charlebois

Great sales staff Fred in used cars was great not pushy but very helpful. Great experience would recommend to anyone .

DIECAST ADDICTED

Enjoy being Disrespected (Sales Manager) ... Then this dealer is for You!

Theresa Hunter

Amazing customer service!! Thank you so much Fred Sinclair! Never had to worry about anything! Took the time to answer all my questions., returned all my calls (which there was a lot of). He made this experience fun!! Will definitely come back and highly recommend to everyone!! Thank you, Thank you!!

Black Stone

Great Staff. Bad management.... They can make your life feel like HELL ...it's a shame..

Akashdeep Singh

They should wash the cars as well!!

Carrie Tatarka

Just bought my second vehicle (Edge) from Andy Fleming and cannot say enough about this amazing man. He zoomed in on my special needs and never hesitated in getting me the answers I needed and went above and beyond when trying to meet my unique requirements. There was never an unanswered email. No question was too bothersome. He listened to what I was looking for and went out of his way to make it happen. Highbury Ford, you have a true gem in that man. Do whatever you have to in order to keep him! He's the best!!!!

Melanie Poulton

My car was booked in for the Friday before the long weekend. It was a very busy morning and both shuttles were out. I had to be at work (I'm a teacher) for 9am. The manager took me in his car and loaded all of my stuff I had to take with me into the trunk. I had a great conversation and got to work on time. The shuttle picked me up promptly at 5pm to take me back to the garage. the recall on my car had been done and I left shortly after. Great customer service from start to end

Jay Chamberlain

Had an excellent experience. Our salesperson was Doug Richardson who was an excellent salesperson. Very knowledgeable and easy to talk to. Would recommend Highbury Ford to friends and family.

Kevin Smith (KrS)

This has been reduced to one star as they sold me a vehicle with a rebuilt engine without disclosing it to me in any way. CPO or not, THAT should be mentioned on a car with 2k km. Shame on you and your service dept. EDIT!: I've changed this to 3 stars as the dealership did work with me to make this right, and that was appreciated. Hopefully they can update their policies and procedures to give the customer a better experience.

Paul Burgess

Great dealership had oil change and snow tires installed very satisfied

Kyle Springer

The salespeople are decent but as usually the parts and service department is full of rude, impatient workers who would rather not be of any help. I wouldn’t expect anything less of ford service and highbury ford is no exception.

Tristan KC

Great service... Friendly staff... Quick turn around~

Namanjot Sharma

Excellent customer service. Great staff ????.

Kathleen Lovett

We were extremely satisfied with the whole process of purchasing our new car. We traveled from oakville to london and it was well worth the trip. Our salesman Mike was very professional and pleasant to deal with. I highly recommend this dealership. Ask for Mike you can't go wrong.

ken mccann

BEST SERVICE GOOD PRICES KEN MCCANN

David C Ellyatt

Quick and efficient service.

Michael McNeil

Highbury Ford always delivers exceptional service!

Julie Rowe

Highbury Ford impressed me from start to finish. Mike hooked me up with a 2017 Ford Escape Titanium and Andrew got me an unreal price. Overall experience was a 10/10 and I would absolutely recommend Highbury Ford to anyone I know.

mikeowsiak

I picked up my new Ford Edge SEL yesterday and have to say it was the best experience I have had buying a new vehicle. The staff were very knowledgeable, professional and friendly. Special thanks to Mike Tolsma for helping me get into a great new Edge!

Mark T

After taking my escape for an oil change I was contacted on three separate occasions by phone about a satisfaction survey where there true intentions were to see if I was interested in selling it because of its low mileage. I didn’t think getting an oil change at the dealership meant they would check to see if I’m ready to sell a vehicle I’m perfectly happy with. Not impressed and not getting my car serviced by them again.

Rick Degnan

Horrible. Many other Ford dealers around. Steve in service provides no service. Rude and ignorant.

Archie Ives

we purchased an Escape in December and were very happy with Gabe the salesman who we dealt with. He made the whole experience grand.

steve steffler

I work your many years ago and would recommend him to my friends and family anytime this is a family-owned business and their recent Renovations are very remarkable

Atif Sheikh

I was absolutely wowed with the service I received in my most recent visit to Highbury Ford. The team at Highbury typically always impresses me. No matter how small the service is. From simple oil changes and tire rotations all the way up to mechanical issues or vehicle body related issues...the staff always take great care of me and my Vehicle. I am loyal to Highbury for my vehicle purchases as well. I happily refer friends and family to this dealership regularly and will continue to do so. They never fail to exceed my expectations. Every employee from the ownership/executive team to the department managers and the team of service staff and technicians are always willing to help me out. Thanks as always to the entire Highbury Ford team. A. Sheikh London, Ontario

Neil Travis

Ford is the best in my book I think there great service thanks again

ashuor yaqo

good very good I like it this company for thank you for service.

Fabian Folias

Excellent service and customer support! Thank you Mike Tolsma for fitting my family with the Ford Explorers! I highly recommend a visit to Mike and his team.

Silence Dogood

Walked in on a Saturday and apparently they close early on Saturdays and can’t help and refuse to help. I have had the worse customer service at the service desk of my life. My car broke down and shut off while I was driving and we almost got into a car accident and the service guy said “can’t help you today man” and as a loyal customer of several years I was baffled at the fact that he couldn’t even get us a loaner for the weekend or even try. “I’ve got nothing all weekend.. what would you have done if it was a Sunday...nothing no one is open Sundays” which confuses me as it’s the 21st century you should have something open to help your paying customers... will never go there again!!

Travis Maloney

Have had great experiences here both with the body shop and service departments.

Neil Butler

A great buying experience. I will certainly be back and will recommend the dealership to friends. Jay was awesome

Dan Roy

Sales agent was well informed and very pleasant. The entire purchase made us feel very comfortable.

Dawna Roesner

Went the extra mile to find the products and sent me in the right direction

lovedeep kaur

We bought our first car from Highbury Ford. Freddy Sinclair provides us a great service. He was always available for all the queries and even responded to all my on call questions. All the legal paper work and other formalities were done smoothly by Fred. We had an excellent experience at this place.

Nate Meyer

I had an appointment and dealt with Service Adviser Sean. He was very kind, listened to all I had to say about my issue. He asked questions about the issue in order to give the mechanic all information to help troubleshoot the issue. Great customer service! This is the guy to deal with! I felt like I could ask questions without feeling like I was bothering him.

Juan Gomez Rojas

We went to last Saturday. But the salesperson was 0% motivated and welcoming. So we decided to go to the FORD dealer located at oxford and wonderland. Totally different, and we're in the process of buying an Explorer.

Ted Laskewich

complimentary oil change was quick and painless

john Girling

We went there to get our airbags inflator replaced and the spark plugs as well. The airbag was recalled and was supposed to be free for us as ford will pay for the replacement, not us too, however they included it in the bill 140$ we had to ask them to remove that, they had no clue why it was on the bill; after asking for the full 400$ . . . . The spark plugs cost roughly $6 a piece, and to replace the 6 of them it cost us $245.43 . . . Friendly service, just a little over priced is all.

Shattered Nerves

Drove up, beeped my horn at the bay doors, was seen right away, all with no appointment.

scott Porter

Made an appointment to test drive a car for a later date. Offered to put a deposit on the vehicle but salesman said it wasn’t necessary. Salesman sold the car before my appointment. They are clearly all about the money and not about the customer service. Bad business and do not recommend.

Ruth Funk

Didn't see a single female associate and only a woman at reception. Felt like an 'Old Boys Club'. I'd never buy a car from a business with all male associates. I'd reach out to coed sales staff.

collin syvret

Go see Mr Miller at high bury ford for your new truck I shopped around all south western Ontario and by far the best price and overall experience great guy

Shawn Clift

They get the job done. My wife and I went to purchase a pre-owned vehicle and despite some credit issues Highbury Ford and specifically Fred and Geoff fought for us and got us the car we wanted at a good rate.

Michael Stoddard

Made an 8:30 am appointment to have a recall part replaced. While I was waiting for the courtesy car ride to take me home, the work was completed. Altogether it took less than a half hour.

JustIn

Just bought my 2016 Ford Edge (slightly used) from Gabriel D’Annibale. Everything went smooth as it should be. Gabriel was very positive and was helping me a lot. Thanks Highbury Ford for such a great experience!

Ky Robitaille

If I could give them no stars I would.

Jacques van Oortmerssen

Bought a used car from Freddy here, he was patient and understood my needs immediately allowing myself and my wife to take time to find the car we wanted (unlike some other dealerships that only want to get your credit approved so they can sell you a more expensive car). He was professional and courteous throughout the entire negotiation and even after pickup checking in to see if everything was fine a few weeks later!

Lucas Irvine

Shawn from service is always a pleasure and Jason from sales helped me find a sweet new ride.

Ryan

bought a 2020 Mustang from Robert Melo last week, my first experience purchasing a brand new vehicle. Aside from the fact I absolutely love the car, the service was exceptional. Robert was knowledgeable, polite and not at all pushy. I had a good idea of what I wanted, Highbury happened to have the exact features in this car. Good price too. The extended warranty was aggressively promoted but I went with it at a really good rate. As a sales guy myself I appreciated the no BS approach and it was a pleasurable transaction. If I never buy a brand new car again, I cannot fault these guys for making this experience a memorable one for the right reasons. Thanks

George Pace

The help in parts r very good and friendly and helpful the dealership is like all dealerships they will put things on that u don't need they told me I needed a new tie rod at 40000klstook it to my mechanic he said it was ok I now have 170000 ķls on it and it hasn't fell of yet

Crystal McDougall

Will never go here again for service. We had a nail in our tire and it was too close to the rim to be patched, so Highbury ordered us a new tire, it came in, we booked an appointment for 9:30 am to get it put on. I go in for 9:30, at around 10:40, a guy comes out and tells me they ordered the wrong size tire. So I had been sitting there for an hour before they even realized this. They guy tells me the tire is on a truck on the way there right now and should be there within the hour. He put a spare tire on my vehicle so I could go home and come back. I'm from out of town so I told him I'll just stay in town for the hour. He said he'd call when the tire is in. I didn't get a call so after about two hours of killing time, I went back in. The tire wasn't there yet. He apologized and said to leave my rim here and they will put the tire on it as soon as it comes in and give me a call when it's ready. He said I could come back the next day anytime I wanted and I'd be in and out within 30 mins and they wouldn't charge us for the labour since they messed up and wasted our time. Great, we were happy with this solution. I told him we'd come back tomorrow morning. We go back the next morning, my husband went this time since I had already wasted 3 hours of my day on this place yesterday. They make my him wait for almost two hours, tell him they "weren't expecting him until 1pm". Then they charge him labour and won't take that charge off! It's now been two weeks and they're dodging our calls to right the bill. Never going here again. Do not go here if you want to be treated fairly and don't want your time and money wasted.

Fred Sinclair

In for an oil change and as always, friendly staff, quick, and done right.

Vito Molfese

Since this post on 29/May/2019, Highbury Ford has fixed my car issues the service department stepped up a really took time to understand my concern, walk me through the process, meet my expectations and provided accommodation for my needs. Thanks Peter at Highbury Ford and the service Team for taking care of it and really understanding the customer point of view. Really appreciated would recommend the service team at Highbury Ford. To Ford Canada: IF YOU ARE READING THIS BELIEVE ME YOU’LL REGRET BUYING A FORD FOCUS Ford Focus are the worst cars to buy from them. DO NOT BUY A FORD FOCUS. My pregnant wife almost got into an accident because of the transmission/clutch issues they know models from 2012-2016 have. I had previously sent the car in to fix the transmission problems and sometimes there is no issues with the car but moments before as I’m taking it in for service the car shrouded at the lights or stop signs. Every time I’m taking a ramp to merge into a highway I’m scared this car is gonna stall or someone is just going to hit me. I have warranty on my vehicle up to 120,000km -5yrs. Ford is basically waiting for my warranty to expire. They know the issues with the car as I’ve sent in 5 times (once at oakridge ford) each time the transmission was fixed only to find that it’s a temporary fix! I had a 2012 Ford Focus and they exchanged it to a 2015 because “the transmission issues were fixed” I went back to the sales person and said “that’s what Ford Canada told us” Ford Canada stop selling Focus for the safety of everyone

Adeel Al Islam

Went and saw two used car to purchase as a second vehicle. First one wouldn't start even after trying with two different booster packs so I gave up and took another car for a test drive which was also a big disappointment. I noticed major transmission issues during the test drive, and the roters were completely rusted. Mike was very nice but I wasn't comfortable looking at any more cars at this dealership, so I moved on. Buyers be aware!

Rehan Ahmed

One of the worst customer service for car service. I had to call atleast 15 times to actually speak to someone after receptionist transfers the call. Not just once but almost every time i have to call multiple times.

Scott Perkin

I would like to personally thank Jason Vitali and the Highbury Ford staff for taking care of my sister in her purchase of her new Ford Fusion. Knowing Jason for years I felt comfortable sending her in and was definitely not let down - she is very happy with the car and the service she received. Thanks again for all your help. Highly recommended.

Allan Dimmel

Excellent service ! Great guys ! Thank you Highbury Ford . Thank you for our Ford ⭐️⭐️⭐️⭐️⭐️

Jacob Bodzek

Just got our 2017 explorer sport from there. Love it. Edit: I am unfortunately changing my 4 star review to 0 stars and I wish I read the reviews before purchasing here as clearly I'm not the only one who is being ignored by management... - the truck is still on lease, and it's in the shop so far for 9 days and I have no replacement vehicle. - 2000$ in maintenance items out of warranty (out of pocket) on top of what it's in for (they need to remove the engine to fix this warranty item) - I have requested lease buy out info and have not been successful in obtaining it for 7 days. - during this time I have left 2 voicemails with a manager to call me and one message with the staff to notify a manager to call me. None of those options resulted a manager contacting me.. The saga continues as I am still waiting for a response.

Rodney Milburn

I had a very exciting and positive experience in my purchase of the 2019 Ford Edge. All the staff were friendly and courtesy while going through the process of purchasing a new vehicle.. Rob Melo assisted in finding the vehicle I wanted with enthusiasm while looking after the customer.needs. I had gone on holidays and he was in contact with us to ensure that the vehicle was ready for pick on our return.

Javier Zambrano

Very satisfied with the service and with the staff

XDnightmare3

I've had poor service multiple times, I believe there's nobody holding the staff accountable for their actions or lack there of. This morning I was left waiting 40 mins before being told the mechanic I was waiting to speak with would likely be another hour or more before he even looked at my car. I could have just shuttled home right away instead of waiting there for 1.5 hours for no reason.

Treena Thompson

I had a fantastic experience with the body shop manager Andrew, when I went in to get a repair estimate and I was concerned about going in as a woman without my husband but he was professional, treated me as a person, took the time to answer all of my important questions. When I had a few more questions from home Andrew was prompt to respond by email and phone every time! I wanted to extend my personal Thank you to Andrew and would recommend his service to anyone who needs Body Shop repairs! Check out Highbury Ford Body Shop for all your repair needs!

Jamiel Perry

I worked with Mike Tolsma and he went above and beyond for me! I was so scared to buy new for the first time, but he helped me find a vehicle to be excited about and found me a great deal!

John Duval

i wanna thank moe and the sales team for doing everything they did to get us approved. we may have chosen a different method to get an upgrade/2nd car but you guys were awesome.

Andrew Davidson

We had a wonderful experience with Highbury Ford this past weekend. We were in town visiting and had a problem with our car. The staff at Highbury Ford were able to fix our car within 90 mintues and allow us to get to our event! The staff was friendly and efficient. We would highly recommend Highbury Ford.

Tyler Thomas

My first time visiting since moving to town. They took me in before my appointment time and were done exactly when they said. Also great price for oil change!

Brian welsh

No problems they were quick

Lady Kharisma

A HUGE thank you to both Moe Al-Farawi and Ab Elshourfa for their exceptional customer service! It was their priority to make sure my family was well taken care of from start to finish. We couldn't have been more confident in purchasing our 2015 Ford Escape Suv at Highbury Ford without the help of these two professionals. Thanks again for everything, we will definitely be back to make another purchase on a vehicle!!! Francis Family.

Darius S

We were just in tonight to see a Ford Flex. I don't like giving free advertising to any manufacture but it seems that Ford is/has been playing catch-up at a time when it's competitors (to include the Japanese) are standing still??? If you know what you want and if these folks have it, they will not let you leave empty-handed & unsatisfied. They will make every effort. If you think or believe that this is the case for every dealership, you are fooling yourself or worse, you are allowing them to fool you. The only reason why I did not reward them 5/5 is because they did not have a vehicle that I wanted & that last star would have rated their transaction process. Follow me as I review other dealerships.

Michael Owsiak

The Service Team had my tire patched up and ready to go quickly and with a smile. Always a pleasure bringing my Escape in for servicing.

Frank McCormick

Sales person was top notch, probably the best we have come into contact with, in many years of buying new vehicles. Jacob Welch was very informed on the product he was selling, and was readily available after the sale for any questions we had. Would highly recommend Jacob, and Highbury Ford!

Jamie Dodd

I took my 2012 Ford Fusion in for service. They send a text to your phone thanking you for your business and if there is anything else they can do to your vehicle just reply to the text message. I did that there were two other things I wanted them to look at that I forgot about when I checked in. They claim they never recieved the texts. Also last two times I've been there they had my home address wrong on my invoice I wrote the correct address out for them and they still have it wrong. Then they never called me to tell me my vehicle was ready, I came by late and seen it outside. Walked inside and there was no one inside, one of the mechanics noticed and tried to find someone but still had to wait a half hour to see a service advisor. And then my bill was way too expensive, and then they give me an estimate for an additional $3,600 worth of work they said needs to be done. I am very upset with their service department.

Carla E

Great sales department

ALEXANDER MCLEAN

Good customer service

Scott Rawson Brown

This was our second time dealing with Highbury Ford, and we are still very pleased with their service, and they definitely make us want to go back for our third!

Mark Stone

Sales person Max did a great job gettin my wife into a vechile she wanted n not something else n Tony did an excellent job also getting the financing done. I will be shoppin here again when i need a vechile. Good job Highbury ford

Eric Melo

Recently purchased a 2018 F150 Sport 4x4 from Mike Tolsma. This was the third vehicle I purchased from Mike the best experience ever explained everything in great detail kept the truck in the price range I wanted.

raed elbayati

They replace ACM for my 2012 ford focus and charge me for labour $190 +tax should be with update the system after I get the car was Bluetooth doesn't work next day i called they asked me to bring the car after that they tell me need new code it's cost $135+tax I have to pay two time for same job. Bluetooth was working before they replace the ACM. I send email to customer service but no answer .

Rob Bannerman

Sale staff are very knowledgeable and experienced

Mr. Johnson

A great experience from start to finish! Fred Sinclair took care of everything I needed, answered all of my questions, and made sure I was 100% satisfied with my vehicle. I will def be back next time and recommend to everyone!

Shawny6970

Clean, polite welcoming and great service in the repair/collision and repair areas. Recommend to anyone looking for a great dealership experience

Martin Hunt

Good fast service

Helen Taylor

Have been purchasing vehicles and having them serviced at Highbury Ford for many years and have been completely satisfied....

Andrew T

My fiancee and I went into the Highbury Ford because we bought a used SUV from another dealer that was a lemon since the day we got it. We ended up sitting down and talking with Andy Fleming for hours figuring out our options. We had met Andy two years prior when we first had issues with our old vehicle. Even though he knew we weren't buying at the time, he still listened and went over some numbers with us. He left such an impression on us, we decided when it was time to buy again, we would go to him first. We went into Highbury Ford to see Andy. Surprisingly, he remembered us. We told him our situation. He said he would do whatever he could to get us into a new vehicle. We had seen a truck outside that we absolutely loved but did not think we would be able to actually afford getting it. But for jokes we said we liked it to him anyways. So, he got on his laptop and started giving us numbers. They weren't as bad as we were expecting. So he involved one of the Assistant Mgr's Andrew Miller and financier Kirby ,to see what they could do for us. Over the course of a few days they worked hard and stayed late two nights after the dealer closed to see how they could help us get out of our old SUV, and into a new truck. All that hard work payed off, and we were able to get the truck of our dreams! The only down fall was after giving the down payment, it took 5 days before we got the truck because someone was on holidays so Kirby was swamped. Maybe having a second person to help during a busy incentive period would be something the owner of the dealership could take into consideration next time. Overall, it was a fabulous experience. All three of those gentlemen have outstanding customer service. We could not thank them enough for everything they did for us. We will definitely be going back to Highbury Ford! Thank you so much.

Stuart M

I have had my car for 2+ years. Every time I have had a question or needed service the men and women here have been great. I also have and would recommend Highbury Ford again.

Sebrina Shearing

FEMALES BEWARE!!! had my escape towed here as the key fobs somehow locked. caa came and assessed and said the dealership had to do this as they unfortunately could not. highbury ford initially charged me $314 and sd the problem could not be fixed. they sd it would be another $150 ish to do another diagnostic test. i sd NO! i had it towed somewhere else. once the 2nd place looked at it, they literally sd it had been fixed and charged me NOTHING! on another note. when i went to the dealership to have it towed a very rude man refused to wait 3 whole minutes for the tow truck and sd he was locking the gate. i was told the day prior it wouldn't be any problem to have it towed whenever. One positive is that a kind man from the lot across the street (Mark i think) said he would wait for the tow truck and lock the gate. thank you Mark and shame on you highbury ford.

Dennis Argoso

Work was finished ahead of time.

Alice Whitson

So thankful for an honest team, full of integrity! After test driving a vehicle, I left my wallet in the glove box and didn’t realize it until the next day. I phoned the dealership, and they were right on it, securing my wallet until I could get there to pick it up! Thank you again Ford team! I can go shopping once again!!

Jen McHugh

Awesome customer service!! Thanks to Mike Oliver Sales Manager for making sure that I was taken care of and given the best possible amount for my trade in!!

Pete Hegger

Fred our sales person was excellent! Very helpfull and explained all the details.

Pat Bruder

Fast service and very good with all of the Covid guidelines

Shad Boutine

Just picked up my factory order 2016 F150 from Highbury Ford, and the experience was as pleasant and smooth as the first deal that I did with them. This is the 4th vehicle that my family has purchased from this dealership. A friend referred me to this dealer a few years back and I decided to give them a shot. Though I was hesitant to make the trek to London(as I reside in the GTA), am I ever happy I took a chance on these guys. Great service, positive attitude, and very patient sales representatives. Keep up the great work and you've got my car business for life! Big thank you to Andrew Miller and Mike Tolsma, quality guys that go above and beyond.

spencer burton

Great service from sales associate mike Oliver. Helped me get my first truck.

Angad Singh

I posted this earlier but got deleted by mistake, so I'm posting it again. My issue is still outstanding. This is from year 2015. Here it goes: “Poor Customer Service. They just suck. Half of the people are missing most of the times. They got my car for detailing, kept it for four hours, and returned it as it is, saying we were busy, so we didn't do it. Just pathetic. Do yourself a favor and don't go in there.”

Crystal Hurteau

I purchased a 2021 Ford Bronco. Mike Oliver and staff made the process so easy. Friendly staff, very satisfied with Highbury Ford and will continue to purchase my vehicles with them.

Nathanael Hiebert

Update: Brought my car in for recalls, and my steering wheel now has a section that's wrinkly, I think they got brake fluid on it or something. Shuttle service is exceptional though! Service seems incompetent in doing wheel alignments...they tried twice and my steering wheel is still crooked(it was straight when I brought it in). Very friendly team though.

Lynda Brand

I was early and they took me right away. Work was quick and they were kind enough to let me watch how they changed a rear signal light. Price was good too. Thanks Highbury Ford!!

Allan Congo

Great company, great product. No problems. Would recommend to anyone looking at a Ford.

Ravechi1d

Amazing Customer Service, The sales Team is awsome very knowledgeable and Care about there Customers, Special thanks to Freddy and Geoff in sales They made it possible for my family and I to have the SUV we've always wanted couldn't be happier!!! ????

Johnny Li

I bought the car from Mike in highbury ford. The buying process is enjoyable and I can tell Mike really cares about the customer! Everything is smooth and I would highly recommend the place

Brett Ross

Great Ford dealer with large selection of new and huge selection of used. Conveniently located at Highbury and Dundas. Full service with body shop, parts and service. One stop shopping here and a awesome place to keep your Ford running tip top shape.

Shintegami

It was a excellent experience, everything was prompt, easy and safe! I appreciate the effort and professionalism that was provided!

todd nichol

I have delt with sales,service, and auto body departments all the staff have been very courteous and very fair. I will not hesitate purchasing or maintaining current or future vehicles at Highbury Ford.

chantel blair

Doug Richardson is a family man with great work ethic, morals and is genuine and kind. He cares and will do whatever he can to help you out, within reason. He is also very knowledgeable and intelligent which makes conversions easy and interesting. He sets a great example for how car-salesmen should be. If you are looking for a new or used car and a good experience within the carsales industry, I recommend Doug at Highbury Ford.

Jonathon Matthews

OV and Mike T helped me buy an off-lease car at Highbury Ford. They were prompt, courteous, and patient with answering many questions over the course of multiple visits. They also accommodated my busy schedule and stayed late a couple of times to make sure the deal went as smoothly as possible. Dedicated and easy to deal with, recommended!

Bhooshan Sawant

Recently went in to trade my sedan in for something bigger to help with my growing business. Made an appointment with Andy Fleming and I was in a '16 Escape within a few days. This was our family's 4th car purchase from Andy and first one from Highbury Ford and the experience couldn't have gone any smoother. Andy as always brings a lot of fun, enthusiasm, professionalism and experience to the table. He is willing to go out of his way to answer all your questions and help you find a car that best suits your needs. We always buy our cars from him and wouldnt trust anyone else to sell us one. The other staff at Highbury Ford were enthusiastic and friendly. We also briefly met with Andrew Miller, one of their sales managers and Geoff Chisholm from financial services who helped us through the process as well. We were very impressed with the service we received from Highbury Ford and will continue to go to them for any service or car purchasing needs.

Official Guy

Great dealership. Mike Tolsma is awesome to deal with. Fantastic salesman.

Sam Whelan

Awful experience. Incredibly rude used car sales manager. Would not recommend.

Gelick Varghese

Excellent customer service , Dan Bee was one the best customer service representatives , but higher price while checking with other dealers .

Heather Mc G

Fast, Friendly Service. Always willing to go the extra mile to help customers with any issues with their vehicle.

Michael Dogantzis

The worst place and the worst service. I leased a 2015 ford f150 brand new and for 2 years I had missed no payment. Before 100.000klm I had gone for transmition twice. Kitchener ford offered me to put me on a 2017 f150 and I asked them to give me the buy out. I waited one month and nothing. When I visited there dealership and I asked the owners son Jason to give me the buy out he went to right it down at the back of a receipt. I asked him then to put it on a formal peace of paper and he said that he doesn't work on my pace nor I'm his boss and he will give it to me when he has time. When I mentioned that I waited for a month and I attempted numerous phone calls to try to get him to give me what he should have given me in a heart bit he then ask me to stop trespassing his property and called the cops on me. He send the buy out after 2 days to Kitchener Ford because he knew that I had visited a lawyer and I was prepared to take legal action. I wouldn't buy even a screw from that place. They are the most unprofessional people I have ever delt with. Shame to be representing Ford.

Melissa Tiller

I was absolutely thrilled with the customer service, professionalism and honestly I received from my salesperson Mike Tolsma. I was so frustrated with my search for a vehicle for the last six months and he made this purchase absolutely flawless. Such an amazing experience. I can’t say enough. Also, everyone was so polite and welcoming. Great dealership.

Peter

Great selection of Shelby cars.

Kylie Williams

My second time visiting Highbury Ford was just as great as the first time around. My sales person Mike McKinley is awesome. He made sure I was 100% comfortable and satisfied with my replacement Focus. The other staff were wonderful in making sure I was able to leave with keys in my hand. When buying a car I wouldn't want to deal with anyone else.

Nancy Williams

My husband and I have now purchase two cars from Andy and the team at Highbury Ford and could not be happier. They were professional, courteous and super helpful. I have never come across a better team of people and I trust them 100%. Thank you for making the car buying process as easy as you can. Oh and I love my 2017 Fusion SE Hybrid.

Mike Gebauer

The service at Highbury Ford is always impeccable. Staff are courteous and work is performed in record time.

Steve Matheson

"Poor attitude and poor service" - Notbuyingafordagain I bought a 14 Escape Titanium at Summit when we lived in Etobicoke. At 90k the transmission died and was rebuilt under warranty by Summit Ford in Etobicoke. Not a glowing endiorsement of this vehicle but stuff happens and it was covered by the warranty and that dealer has always been good to work with. I had purchased 2 other Escapes (2011 and 2012) in previous years and got the extended coverage on all 3 vehicles. Taking it in for the routine service was always a good experience at Summit, all fluids topped up, interiour vaccuumed, outside washed, all parts that were in the service agreement were replaced on time, without any issues. Wipers, bulbs brakes, etc. All good, no complaints. A very different experience at Highbury. The vehicle is always messy when it comes back from routine service, not all fluids are topped up, no wash, no interiour clean, just the bare necessities and nothing to make a person think this was a good dealer to work with. Then a wheel bearing went at 114,000km. I've owned a lot of vehuicles over the years. I've driven over 3 million km in a variety or cars and light trucks without ever losing a wheel bearing. The counter person told me I was lucky to get 114,000km out of a wheel bearing. he had been a mechanic and knew this was a good thing!! So now I have to worry about the cost of 3 more wheel bearings going in my low mile 2014 vehicle. I was not a happy camper to be told this. What kind of a customer service person says something like this?? At Highbury Ford I've had to fight tooth and nail to get the brakes re-done even though they are covered under the extended warranty. They finally did the rear brakes but have told me the front brakes are still good and need a millimeter more wear before they can be replaced, even though they grind and make noise everytime the vehickle sits for more than a day. Terrible service and the main reason I will not buy another Ford.

Robert Giampa

The staff were very friendly and polite. The issue with my vehicle was quickly resolved and handled with the utmost care. I could not ask for better service.

Kitty Stevenson

March 29/18 I have called 3 times today without any effort for a call back. Trevor from service please call me. The vehicle has been there since MONDAY and i have yet to hear anything on this. Today at 12:49PM left a voice message, 2:06PM asked reception to page and 3:04PM left another message. A call back would be great! Thanks! April 6/18 - Thank you for your message Peter. I am glad this review caught some attention. I realize that you did not have my number. This being a company van, our number is on the side of the van. Also, the driver did not receive a call that entire week that the van was at your shop, hence my follow up calls. I am quite accustomed to a higher standard of customer service and believe this is why I felt that your company fell short of these expectations. Trevor has since contacted me and is rectifying the situation. I appreciate your time and have changed my review.

M H

no good every time ! this time they presently have my 2011 f150 fx4 since Tuesday 31st-2016 -8am/ promised evaporator repair for either Thursday or guaranteed Friday, ( I'm always the one that need to call them to check on the truck) , they tell 30 min ago -today to come and get it they could not start repair on time so I don't go without my truck during weekend....wow what a waist of my time- no truck all week and no repair either!...then they want to charge me for diagnosis ... realy

Chris Inhwan Ma

I got a service of engine oil and other things With a coupon.

Shawn Murphy

Needed a new vehicle. They set me up great in a 2014 f150. Perfect for what I need to haul all my stuff to go camping. Mike set me up with the payments I needed and everything. AA++++ service here

Jasmin Dhaliwal-Dhillon

My dad and his business partner bought 2 F150s. We ran into some problems however since then the salesman has resolved them. Thank you.

Terence Toohey

I have been trying for days to get a response from the service department. The other negative reviews are correct, they just don't return phone calls. Highbury Ford, my service isn't under my personal name, but rather my business. I am trying to arrange fir recall service, and if your service team is telling you they've returned my call, they are lying to you. I have left a message for the general manager today, let's see if he calls me back. I will not remove this review as it is accurate.

Smudged Mirror

Had an appointment at 9 am. They said ready by tomorrow afternoon....Why did I even make an appointment? I figured appointment calls are prioritized. Just like any other business. If they were over booked, they shouldn't organize appointments they can't handle. Instead of losing one day of work, time and gas to get there, I'll have to miss two days of work, and do the 2 hour drive again...

David

I just purchased a new vehicle from Highbury Ford. Everyone was great to deal with from the sales to service departments. They are a good clean, family friendly dealership.

Derek & Christine Penny

Excel care from Fred. We got a great price for the truck and left as happy customers.

Geoff Owen

Big thanks to Fred. The new Fusion is awesome. Great experience throughout the purchase and delivery. Fred thanks again for the awesome service. The 2021 F150 is really great!

G Mail

I would never buy a car from these dishonest people. My experiences have never been good here. I will not go back.

Justine Venhuizen

Highbury ford service department is a joke Instead of fixing problems they try and pass the blame How do you hire mechanics that can't even read a code reader

Richard T Hays

Some thing caught my eye but don't think I have enough $$$ if you know what I mean....Very kind sales staff and a pleasure to talk with. Thanks guys keep up the good work.

Saket Pandey

Moe is a great sales person. He is very knowledgeable. Knows his job very well. Great experience. I am a returning customer and can't go anywhere else.

John ENGLAND

Great place to do business.

Jeff Kudoba

Fred thank you for your time and excellent service and selling us our second vehicle

Jeffery Smith

Very courteous and helpful.

Choir member성가대원

Fred who work in here, very nice and kind person, I contracted with him. I'm satisfied.

Shari Fulmer

Had a great experience with Fred Sinclair! Super good guy, and aimed to please, I'd highly recommend him for your next car purchase!

Whitney Davis

Nothing but pure disappointment with this place. I brought my vehicle in twice for warranty work and nothing was done to resolve the issue the 1st time. The 2nd time however the lady in service continuously tried to charge us for what was covered under warranty and once again half the issue has not been resolved.Shocker... My vehicle was also kept a week and a half longer than expected time. Ford needs to swap out their whole service staff as well as mechanics.

Will Forsythe

Not very helpful want to make a sale

Timothy Timer

Efficient and professional. Prices are fair.

Patrick McIntyre

From phone call to driving away, Ford has an excellent customer service team. I am a new Ford customer as of April 2017 and already they have exceeded my previous dealers quality of service in every phase from purchasing to the first free oil change. The first service was even faster than quoted and there was no effort required on my part.

Rachel Jans

I would like to thank Andy Fleming for his great, personable customer service. I would definitely recommend speaking to him and going to this location!

Jason Kaul

The service was very good, they came out and told me what the issue was and how they resolved it. Only negative was that I was waiting twice as long as expected and they took a while before talking to me about the issues that they were having.

Emily Cowell

Quick and very informative help at Highbury Ford! I picked up by 2021 Ford Bronco with the amazing help from Seve! I had my eyes on a Bronco for a while and when I was ready to trade in my Ram Truck, Seve was ready to help me! Service was very friendly, personable and made you feel comfortable. Highly recommend Seve at the Highbury Ford team! ( After all, I have dealt my last 3 vehicles from him! )

Ryan Holden

Great experience! Thanks to Mike Tolsma he really went the extra mile thanks bud!!

Spam Phisher

Awesome pick up of my fleet vehicle! No fuss or hassle. Thanks

Moe Omar

Great sales people the best experience at a dealer ship of had thank u Kehan Atkinson

hashim ghanim

One of the best seals men and finance Manager ever just ask for Rob and Michael

Jeanine Topping

After dealing with several other Ford dealerships in the city it was a breath of fresh air working with Trevor Lobsinger. He is honest and personable. He is truly a pleasure to work with. Highly recommend that you ask for Trevor Lobsinger when you need someone.

Emma

Big thanks to the service team! Drove from Guelph and forgot to get my wheels torqued, and the service guys were able to help within 5 minutes of me being there, no appt! Thank you guys I appreciate it.

Bailey Sherrah

Salesman Trevor Lobsinger was prompt following my request to discuss one of the used vehicles on the Highbury Ford lot. He answered all of my questions with great communication & was able to explain further when needed. When it came to financing I worked with Mike Tolsma, who was nothing but accommodating! He worked non-stop to get me the best deal possible. Both gents let me contact their personal numbers throughout the entire process and because of that alone, I'd definitely recommend their services to friends and family! Thanks again to both of you!

JIGNESH PATEL

Recently purchased new car for my son. Super experience, excellent and cooperative service by Manager and the salesperson. I referred to my friend already. Thank you HIGHBURY FORD.

Anon

Never trust a car dealership. If money is no object, then I guess service is decent.

Thomas Jefferies

Really enjoyed the experience I got when I was purchasing my Ford Escape. The guys there really take good care of you from start to finish. If i'd recommend any dealership it would be this one. They introduced me to the service department individuals they were great and knowledable. This dealership also has state of the art equipment that no other dealership has! Will be coming back again for my oil change. I thought the self serve kiosk was very cool too!!

Johnny Oliver

Everyone at Highbury Ford was extremely helpful, I felt no pressure to purchase and working with Fred Sinclair from start to finish was a very easy process. He answered all my questions and concerns and made my experience there stress free. I would not hesitate to recommend Highbury Ford to my friends.

Bradley Campbell

Found a great van at a reasonable price. Had a small hiccup and it broke down but the Used car manager Salvatore was very empathetic to my needs and after all is said and done I’m back on the road. Mike Tolsma is a lot fun! Great experience!

Phil B

Having purchased and leased a number of vehicles from Bob and his staff I must say the customer experience is excellent, They make the car buying experience painless! Highly recommend!

Saleh Watad

I purchased my first vehicle from Highbury Ford today and I am the happiest guy in all of London to say the least. Not only was this used Nissan Altima in perfect shape and low mileage, but the guys working there made sure I leave 100% satisfied. The moment I stepped into the dealership I was greeted respectfully and warmly by salesman Robert Melo, who assisted me throughout my purchase with extreme patience and professionalism. He made sure all my requests were brought up to his manager and did his best to make sure I was happy and satisfied. Talking to Rob was easy going, as he's trustworthy, and you can be 100% sure he will do his best to give you the best deal possible. Special Thanks also to Tony, financial advisor, who also was extremely patient and helpful! Highbury Ford and their staff are a prime example of what a good and honest dealership should be like. Will be going back there in the future, and definitely recommending to friends and family!

TheSharibaby

Fred was super helpful when we were looking for a reliable second vehicle. Showed us many options within our budget that met all of our have to’s in a vehicle. He was very patient and never pushed anything onto us we weren’t interested in. A very positive experience and will definitely be back

Petey Colnago

First I went to Courtesy Ford to purchase a oil filter for my F 150. (FL-500-S) because they were close to home. They did not have them in stock and told me they were on back order and they tried to sell me a Fram Oil Filter which I refused. I just find it funny and embarrassing that a dealership would be out of stock with the most common oil filter. I drove down to Highbury Ford and dealt with Joe in parts and they had plenty of these oil filters in stock so I bought 2 of them. Its always a pleasure dealing with Joe in the Parts Department.

jennifer qadhi

A huge thank you to Rob Melo and Geoff Chisholm for making our experience at Ford amazing! They made sure to explain everything in detail so we walked away knowing everything we needed to about our new Energy vehicle! Ww will definitely be return customers to Highbury Ford!

John St Pierre

After visiting other dealerships, I stopped in at Highbury Ford. Seve from the sales team patiently took the time to show me their inventory and explain the various options for financing. Despite my challenging financial history, Seve and his colleagues were able to get me into a new f150. His attention to detail and the customer service that I received was second to none. I highly recommend Seve and the Highbury Ford team if you are looking for a vehicle!

David Zannese

Great service

devin delange

I cant say enough about the staff at Highbury Ford. My family has been purchasing vehicles over the last 10 years at Highbury. Whether your dealing with Jason Vitali in Sales or Sean Vitali in the Service department this dealership really does have family roots. Three generations later they are still supplying Londoners with great product and superior service.

Jay Schram

Always a great experience here. Dan is service is too notch and always has me out of there as soon as possible.

Dylan Creasey

I just bought a 2016 F150 from Andy Fleming, he went the extra mile to make sure everything was perfect. I totally recommend the professionals at highbury ford. Do not listen to the negative reviews, this place is a wonderful dealership with a great environment.

Karen Garnett

The staff is excellent and Mr New York Bill Martin and Kevin Taylor they made my day .

Josh Mainford

Very happy with our new Focus. Thanks for the whole team for making our new car purchase such an easy one.

Craig MCManus

I have bought several cars and trucks from the sales manager Mike Oliver. Mike has always looked after my family and myself and I know that he puts the customer first

Terry Clinton

With no hesitation the service department was beyond willing to help and took on any concerns I had .

peterkksum

Just purchased a 2016 Grand Caravan from here. The experience was great. When I got there I was instantly greeted by the pre owned sales manager and together we were able to find a perfect vehicle for me. If you're looking for great service from start to finish, I highly recommend Highbury Ford!

Charles Raddington

I’d like to thank the highbury team for a great experience. They are very thoughtful and cared about our needs.

Bill Bradley

Scott was a pleasure to deal with along with any other staff member. The service was done much faster than what I had expected and the protection protocols were in place which gave me piece of mind. My experience was far above my expectations. I truly would recommend the service department. Bill Bradley

Jordyn Scott

Had a great experience at highbury Ford! Andy was a great help when purchasing our new car, best dealership in town!

silver springs

Was merely window shopping as it may be time to replace wife’s escape soon. Salesman Fred (Sinclair I think?) was super informative, very friendly and did not use any stereotypical pressure tactics, nor did he seem frustrated as though we wasted his time. Would strongly consider going to Fred when ready to purchase!

Marie Carr

Efficient and helpful staff.

Jordan Jeans

Highbury’s sales team is top notch! Even though I wasn’t seriously in the market to buy Dylan Provost was extremely professional in helping me find what kind of vehicle I could get into next!

Corey Parker

Nothing like driving half way across the city to their express lube. to be told I have to book an appoitment.

zacary way

I took my Ford to get an alignment and an inner tie rod end (I'd had been told I needed one at another Ford dealership) The tech checked it out and let me know that it needed an alignment but the inner tie rod end was fine. I appreciate the honest repair and will be going back to highbury in the future.

Heather Kydd

Worst dealership ever! Went there looking to buy an F-150. I did the build and price 6 times, I did my homework, I knew what I wanted. When I got there they tried to talk me into the most expensive truck they had, then told me that the truck I wanted I couldn't get with the option I wanted. The salesman had the sales manager tell the same thing. I went to another dealership and had no problem ordering the truck I wanted. This year I traded in that truck and bought a new one...guess what again NOT from highbury ford. They lied right to my face and didn't like me calling them on it. Save your money and go somewhere else, all you will get from highbury ford is a the run around, rudeness and attitude.

Graham Ancans

Rob Melo really helped us out. He wasn't too pushy, and he answered all of our questions.

Abdullah Al-Jaja

Terrible customer service, that's from the management part!

Kerrie McDonald

My overall experience with Ford was very nice.

Greg Cracknell

Great aftercare at Highbury Ford! Soooooo glad I purchased my new vehicle here! Many thanks to Steve in Service....consummate professional!

Iaan Spence

Just Bought a 2019 Ranger from Doug Richardson at Highbury Ford. I can't begin to say enough great things about Doug. Professional, well informed, courteous, and most importantly HONEST.... If you are buying a new vehicle, give Doug a try. He wont disappoint!

Dan Durocher

I have spoken too a manager in regards to my situation. I understand that the michanic who worked on my car didn't like to be taped. They apologized to me for that. I've accepted it and now will say that this was a great outcome for both ends. I'm very happy about the talk I've had with manager and like too say thank you for your understanding and I know that things will be better from now on. Thank you Ford Team for all your hard work.

Vinnie Chachi

Terrible service!! Booked appointment at 1:00. Went back at 5:00 - We can have a look at your car at 6:00!!! Why did I book an appointment? How many days should I leave my car there? This is the third time i've had awful service there. Still under warranty so will go to another Ford dealer. After looking at review of Courtesy Ford I don't want to go there either. Review of Oakridge is good for service department. Maybe I'll give them a try.

Ryan Willnecker

There was an issue with my car but the origin was unknown. The mechanic Chris haze went for a drive with me and talked me through all the possible issues. He then proceeded to step by step eliminate possible issues and let me test the car out between each fix. He even showed me the areas of concern on the car so I could understand exactly what he was doing. He treated me with outstanding respect and professionalism. I am a frequent customer and I will continue to come back to your shop for servicing because of the great experience I had with chris.

Kristin K

Fred was friendly, not pushy or hyper. Just helpful. And I love the car.

Sam Wheat

Have you noticed that every single response by "the owner" starts with something like "we searched our database and cannot find any record of you" etc. LOL. Or, in any response less than 4 stars, do they ever admit any wrong doing? When a business has no clue what the words "accountability" or "humble" mean, it's probably best to shop elsewhere. There's at least 2 or 3 other Ford dealers right nearby that actually accept blame for mistakes they make, and don't just respond to everything with "you're not in our database so you must be a fake review". LOL

Adam Madsen

Went there on a monday night and delt with a good guy, great attitude, and we worked out numbers and I went waited over night to think about it, I went back the next day and that sales guy wasnt there and it was a different guy, telling me and my dad what the other guy said couldn't be right there no way possible when both of us heard it, buddy continued to raise his voice and didnt even have the respect to take the headphones out of his ears, I will not go back because of this, went to oakridge ford instead where I was greeted properly and talked to respectfully........ highbury commented underneath someone tried to reach out but I have no emails have been sent to me lol

LIJO MATHEW GEORGE

Need to improve the communication

Daniel .W

service kindle good

Deven K

Worked with Jay and Mike. They were both curitious and put my wants first. They managed to get me in an amazing truck for a great price. They even ordered it in the color i wanted! They then showed me an amazing warranty offer (though i passed) and other great protection features including a rust protection device. Overall great experience and would recommendfor the future!

steve thomas

So after 1 month of test driving everything from a Toyota Corolla to a Porsche boxster I settled on the dodge challenger! Awesome car...not what I originally wanted...I wanted a mustang 5.0...you think I could test drive one?!?! Nope. Maybe i didn't appear that I could afford one. Ford dealerships were the only one that flat out refused to et my wife and I test drive a mustang. So in the end I now own a dodge challenger...fully loaded...Also highbury fords service was awful..knowledge awful..I would not recommend this dealer. Sorry high ur fir I spent my 50k elsewhere...really sucks cause I wanted a mustang bad. You can say you dont have any record of dealing with us but I came in there on 3 different occasions to see if cory was going to offer a ride...but nope

Sean V

Love the new facility!!! Have come here for years and so happy the staff in the shop and sales have not changed.

JWA JWA

What kind of service department “forgets” about your vehicle when you drop it off for a pre scheduled service appointment, even after I checked in with the service desk!? Thanks for wasting 2hrs of my day while I waited around for the work to be done to find out you never even started on my vehicle.

Sam Moussa

Came in today to check out a Jeep they had listed for sale. I had the honour to deal with Kirby, he was very up front and honest about the vehicle before hand as it it was an as is/ as-traded vehicle. Coming from a background of relatives with dealerships, I’ve been to the other Ford dealerships here in London and have never been treated as well as Kirby did today. Even though I came in to view a cheaper as is piece of inventory and decided to pass up on the Jeep they had for sale, I felt he treated me the same way he would have treated someone buying a Ford GT. Weather it’s a brand new Ford or a pre owned car, Highbury Ford will receive my business before any other Ford dealership. Thanks so much for your help Kirby! I’d recommend speaking to him to anyone!

马嘉辰

Don’t go this place buy the vehicle, they will towing your car after you have the leasing contract with them without any phone call and text!! This happened right on me and I still waiting Our "busy HighburyFord ”replying. Their manager name is Jason Vitali. I have the most bad experience on this one! If you reading this message right now, just trust me do not go this place for your future vehicle, they do not care customer feelings. Thing is happened right 2021 Oct , today is 2022 Jan.13th they still did not give the vehicle back.

Brittany Smith

Great experience with this dealership - highly recommend! Everyone was very helpful, friendly, and professional. Fred and Geoff were wonderful to work with, and I will definitely consider purchasing again from them in the future. The vehicle was exactly as advertised, and the whole process was simple, efficient, and stress free. Thank you for a wonderful car-buying experience :) Update 08/16/2018 - awesome service department too! I was shuttled to and from work while my car was being serviced. These guys really know how to deliver customer service!

Dominic Gray

Amazing customer service! Highbury Ford has a team of highly competent, knowledgeable and professional people that will guide you and help you in your purchasing process, from start to finish. Special thanks to Mike Tolsma who is an absolute gentleman!

steve blyth

We recently dealt with Highbury Ford on a vehicle we had leased 4 years ago from a dealership outside of London. We were in a bind having been way over the km's that we were allocated in the 4 year term. Not having any luck with the original dealership, we reached out to Highbury Ford to see what they could do. Instead of having to keep our 4 year Escape with 120k on it, or give it back and have to pay a $7000 km charge, we were so happy to find out we could eliminate all that and get into a brand new Escape with 95% of the features our initial vehicle had, for very close to the same price point. It was an easy decision. Huge thanks to Geoff Chisholm who made it all happen. Geoff was amazing to deal with and answered all of my questions and more. He wasn't pushy and gave us time to make our decision. Thanks to Mike Oliver as well for taking the time to explain a lot of the features and gadgets the truck came with. Amazing service. 5 stars is not enough. Super happy we made that decision to deal with Highbury Ford. I will definitely be calling them again when needed.

Lindsay Provost

Dylan really puts the customer experience first! He wants to make sure that you're in the right vehicle for you and that you enjoy the entire experience. Definitely go to Dylan for your next vehicle purchase.

Karen Sanfilippo

My husband and I were looking for a larger vehicle to accommodate our ever growing family of grandchildren. Seve Sanfilippo helped us out, from start to finish, in achieving our goal. He made the experience extremely easy and enjoyable. He ticked off everything that I had on my list of needs, even got me a few extra features all within my price range. Thanks Highbury Ford!

Matthew Palmer

Bought a used Kia here - very good experience. Even when the car had an issue to fix a few weeks after delivery, the sales rep who sold it to me (Max) was able to help me out.

shari galway

Thank you Scott from service

Peter Sanni

Nice place to purchase a pre-owned vehicle

Eisa Shaat

Great experience getting my new F150 truck especially with the help of Robert Melo and got us the best deal in ford and great their great service

Erin Adams

RESEARCH YOUR CAR BEFORE YOU BUY! Bought a 2012 focus from them last year that has serious transmission problems. Had the car in 3 times in less than a year to fix the problem but currently there is no fix. There solution was to keep brining it in to have it reprogrammed or the clutch replaced because it's under warranty, but these solutions don't fix anything so it's a waste of time! Thanks Highbury Ford I'm going back to Honda!

Ken Lindsay

I bought a 2015 Ford f-150 from Highbury Ford last year and had a good experience everyone was so nice and helpful. Highbury Ford contacted me recently offering me a trade for a new one and they did everything in their power to get my what I wanted and was looking for. Thank you so much to Mike T. For all of your help you are truly a great person and overall an amazing staff to deal with.

Donna Gervais

From the moment we pulled in the lot, Jay did a great job listening to what we wanted and finding the right car for us. We are very happy with the whole process.

Jim Diotte

Great Experience !! Dealing made easy ! Worth the 2+ hour drive Thank to Fred & the team in previous owned department !! Thanks

Leanne Pierson

I recently bought a car from Highbury Ford and was impressed with the service. My sales person Mike was great, never pushing anything on me. He made sure I was comfortable with every step and that I was satisfied before going further. I felt I could ask any question without feeling like I was bothering him. Thanks Mike!

James Cracknell

Rude service department. Wrote on their Facebook page to voice my concerns, comment was deleted. Will never return to this place for anything

Kristina K

Unsure how this company deleted my review about their terrible service. To update it again, I took my car in for repairs under warranty, and the mechanics tried to charge me for it anyways. They didn't even bother to check my VIN number to see what warranties applied. Very manipulative and dishonest Ford location. Had to go to another Ford location to get the repairs done for free, as per the warranty. Also, this dishonest location actually deleted this review...Notice the timestamp on the reply below...as of right now, you'll see it was posted a year before this current review, but we'll see if they try to delete it again. They somehow managed to delete my comments, but couldn't delete the one-star. Had to repost my review just now. Very manipulative behaviour by Ford. Shame on them not wanting customers to share information about how they tried to lie to their customer.

Nikita Klinger

After my experience today, I will never recommend nor continue with the automobile company "FORD". Specifically with the dealership located at 1365 Dundas Street in London Ontario. I booked an "appointment" yesterday to look at a concern I had about my recently purchased vehicle, making a noise when i would release the brake at a complete stop. I was told by an employee by the name of Joanne to bring it in at 8:45am for an "appointment". So my husband took the day off work and drove back from Toronto to help me bring it in for me since we did not expect this would take an entire day! I would've been left with absolutely no vehicle because of their poor service and terrible communication if it wasn't for my husband being in town for the day. We called at 2 pm, and were told to call back at 3 pm. We called at 3:30 pm to soon realise it had not been looked at. So I called them back and told them to not bother looking at the vehicle and my husband will be picking it up and take it elsewhere, but once I mentioned that to the employee I spoke to, Adam called me back saying that the car was in the shop currently being looked at by a mechanic. I'm not sure if it's because I'm a visible minority, and a young woman, but I felt like I was taken advantage of and embarrassed because it wasn't looked at until I mentioned that my husband would be picking it up. And after all this, when my husband arrived, they still did not look at it!!! He spoke to the mechanic and said to my husband's face that it would only take 5 minutes, AND they still charged me $67.78 telling me it may have been just the quality of the part and no repairs were done to my car. So my husband's whole day and 5 minutes worth of looking at it cost him a days lost of work, my stress and time, and $67.78 for 5 minutes of time being told its "probably" fine and just the quality of part. If this was only a 5 minute job, then why was it not looked at my 8:45 am appointment? I do not feel as if they had properly looked at my car within the 5 minutes they had it in the shop, considering they had ALL DAY, and to be charged $67.78 still, is so insulting! work order # 5127 This wasn't customer service, this was being taken advantage of and robbery. This is my second Ford vehicle and my last because of this experience. As well side note, my car is still making noises!!! Nothing was addressed. Update: I now take my car to Oakridge Ford. Although I have to drive across the city compared to driving 5 min. to Highbury Ford, it is well worth it. The customer service and communication is great, where they contact me promptly about my car or if my car will take a bit longer in the shop. I would regularly have to call the service department at Highbury Ford to get answers regarding when my vehicle would be ready. Highbury Ford left a sour taste in my mouth regarding servicing vehicles at dealerships, but Oakridge Ford has met my expectations. I will continue to use them instead.

game cycle

Had a great experience buying a Brand New 2021 Mustang GT from Mike Oliver. Super professional and an all around great experience. If you are looking for a new vehicle make sure you check out Highbury Ford and talk to Mike!!

Cameron Provost

Go buy a whip from Dylan Provost the kids the real deal

Alexandre Cachunjua

Had a great experience servicing my car at this dealership. Scott and James are excellent advisors, super helpful and honest about what your car really needs, they’ll answer your every question and ensure that your requests are completed. Definitely the ford dealership to go to if you’re in London.

Rob LV

Was amazed that the salesman told me he went out of his way to get this car ready for me. Surprised the other employees hadn’t cleaned it up either. Somehow it was the new management’s fault. Looks like everyone needs to wake up. They had the vehicle over a week. Certainly they don’t have my business!!!

Kerren Smith

If I could give 0 stars, I would. Absolutely terrible customer service. There is no communication between specialists or departments. They don't return calls and are rude to customers. Very unprofessional staff. Absolutely will not be providing this company with any business, and ensuring all my contacts refuse to to business with this company as well. 0/10 DO NOT RECOMMEND.

Happy Birthday

Today I walked passed Highbury Ford and some how dropped my wallet. I didn't know until an employee for Ford brought it to my house. Thank you very much. I can't say how great it is to have such a nice person do such an amazing gesture.

Mc C

Yet another horrible experience at this dealership. Used vehicle bought from them a few years ago and we purchased the best used warranty as possible because all the tech in the car. Every time we try to use the warranty (tricker) they keep stating it is a plastic part so it is not covered??? Look under your hood how much plastic do you see??? We just feel like we were taken for thousands of dollars and yet again today. Car went in for a air fuel mix engine light on and yet another plastic part not covered. Service department stated the car would be ready Thursday at 4. So we started calling at 4 for an update 8 calls later we needed the receptionist to intervene and actually get someone on the phone. Went to pick the car up today Friday $589 was the bill for a cracked pvc. Before you decide to take your vehicle here for service please be aware!!!!!

Richard Harris

Highbury sold me a lemon. Six weeks after I drove my 2016 f150 off the lot the transmission went (cost over $5k). Over 3.5 weeks, I made 30 calls to Mike Donaldson's voice mail. He finally got back to me with his tough luck message. BUYER BEWARE

Brad Ehmke

This is my 3rd vehicle through Highbury Ford and have always had a great experience dealing with everyone involved. I have leased a mustang and a F150 and now purchased a F150. They make the process so easy and comfortable with no pressure to get a deal done. Thanks for the great service

Travis Bamford

I purchased a new 2017 Ford Edge through Highbury Ford. The dealership managed to swing a fantastic price for my trade-in even though it was not a Ford. They worked completely around my busy schedule, never once did I feel rushed or pressured. My sales associate Mike Tolsma was fantastic. Seriously, I cannot say enough about this guy. I felt like he was on *my* team, not Ford's, and genuinely cared about getting the perfect Edge for me. Highbury Ford has earned my repeat business, outstanding job Mike and the rest of the team!

Matt White

I recently purchased my new 2015 from Highbury Ford. I dealt with Ben Vandercammen our sales guy.....I think we drove him a bit crazy lol with all of our questions but he answered them all. he got me a great deal on a new Fusion that we love. Highbury treated me with respect, unlike some other local Ford dealerships we went to. I totally recommend going there for your next car purchase....ask for Ben, he was really good to work with!

Chris Sweetland

Bought a vehicle 2 months ago, was told any damage to the vehicle and we go through insurance Ford would cover the deductible if they did the work, took 2 days to get through to someone to have the windshield replaced, was told it will cost us 800$ told us they would call us back to make an appt. never did... Been trying to call there for 2 days to inquire about a different appt we have there. Haven’t heard back from anyone. It’s like pulling teeth to talk to anyone there. Very un-organized

Tipper Deichert

When you go to Highbury Ford ask for Freddy Sinclair. He is very easy to deal with and very personable. I always recommend Freddy for anybody looking for a Ford.

steve m

Went for sevice this week was told one hour. After waiting there for 3 hours I inquired how it was going .well the truck was still outside and ok thay forgot or the mechanic pulled a better paying job ? Fine just tell me dont make up a story about why its not done just tell the truth id be fine with that took truck to different place thay said thay would be with me in half an hour than fixed problem in under 15 mins for the same money.. I think.people can except you forgot them but to make up a story to cover it up ?

Nathan Rich

I went to Highbury Ford for a COVR safety for my company F-350. It was a process that took from Monday to Friday. They preformed the inspection monday. The work was to follow that Wednesday. Completion was late consecutively 3 days in a row, severely effecting my schedule. I did complain to the severice advisor in charge of my account tactfully explaining the situation and my frustration. My reasoning for putting this review on Google is that now the back axel is leaking oil on my personal driveway. I fear this is related due to the fact they did a "thorough inspection" and did 3700$ worth of work but there is now an oil leak that wasn't previously there. I sincerely hope no one else encounters this problem.

Rodger Billings

I'll been dealing with Highbury Ford for years. The staff are wonderful.. I'll hope that the staff and even Fred stays there.

Danielle Shearer

I suspected an issue with my roof rack and stopped in without an appointment. My vehicle was inspected and the issue diagnosed quickly. I was then booked in for service within a few days.

Megan Baldwin

Moe and Mike went over and above for us! I highly recommend visiting these guys for You next vehicle Purchase!!!10/10

Joanne Zientara

Excellent service. Prompt, courteous and thorough.

Jason Larocque

always a pleasure

Aya E.

We just bought our family vehicle from Highbury Ford from Kal. Amazing service!!!! A++++ recommeneded. Your next vehicle has to be from Highbury Ford!!! Great people to deal with. Thank you again

Brian Campbell

Great experience and first class treatment by Highbury Ford. It was an enjoyable experience picking up our new Ford Escape .

Garry Pinder

Very efficient service, fixed issues as requested. Very pleased!

Stephanie

Hands down to the patience of Fred Sinclair who listened to my needs and wants in my vehicle. He listened to my concerns and explained everything without making me feel pressured.

Tony Kremers

Excellent

Andrew Van Hoof

Visited the service department as I had an emergency issue with my Focus and the staff was all very professional and helpful. Even though I am not from London, they made me feel like a long time customer. Awesome experience!

Jeff Holmes

Awesome service as always at Highbury Ford. Service was done as promised on time and price was actually less then first quoted!

Brittany Dawdy

Ask for Freddy he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and he knows his stuff.

Dan Dupuis

I purchased a brand new F150, sales team was great. Their service department is horrendous. Over the past 3 weeks, I have been hung up on 3 times, people take my name and number down, calls not returned. I set up a service appointment and inquired about open warranty issues (which they never got back to me about), calls not returned. Call to confirm my service appointment that night and they have no record of me having an appointment. Beyond frustrating experience.

Ben Smith

I felt compelled to take the time to write a review regarding the positive experience I had recently at Highbury Ford, specifically with their sales professional Mike Tolsma. Mike took the time to go over all options with me, was patient and worked hard to get me the right price to fit my budget. At no point did I feel rushed or pressured - he even went out of his way to follow up on his day off to accommodate my schedule, even when I suggested it could wait. He knows his vehicles and answered all questions I had with ease. If you're looking for someone to put the time in, listen to what you need and take care of you, he is the guy - thanks Mike!

dave cruden

Very knowledgeable.

Evan Cleland

Worst service department in the city. Dropped off my work vehicle on Thursday and booked an appointment on Friday to have brakes done and minor maintenance. When I went to pick it up, they informed me THEY LOST MY KEYS Thursday, my car had not been touched, and then they miraculously found my keys Monday and asked to reschedule. Been going for about 5 years, had problems with slow service in the past but this was beyond incompetent. Will never return, save your money and, most of all, time.

Neil Hopson

As usual, service was professional and prompt. I appreciate the vehicle inspection report. It allows me to anticipate upcoming vehicle service needs.

T March

Went in to pick up my elderly father-in-laws car for service. Accidentally parked in one of the 2 shuttle spots, the"courtesy" driver pulled up and said to get the "hell" of of his parking spot, even though there was open 2 spots beside me. So moved over one spot. I walked inside the service center, he came in 3 mins later and waved at me from behind his mask, stay 2 minutes and left with the shuttle car. Proceeded to get help to pay the bill, the person that came in after was standing at the other desk, and the person that was dealing with me, stopped mid sentence and then began to help the person that came in after me. Are you kidding me! Very glad I drive Toyota's!

Diane Sloot

Had great experiences with this deslership for my sister and husband. My husband bought a slightly used vehicle that he was very happy with and got a great deal. The people here are very friendly, honest, professional, and great to deal with. Special thanks to general manager Jason Vitalie, a man of integrity, very kind, and a great problem solver. We hope to do business with them again in the future. For anyone out there looking for a new or good used vehicle, get yourself over to Highbury Ford. We highly recommend this dealership. Diane & Peter

Nicole DeLeebeeck

Absolutely terrible, both in sales and service. Go anywhere else but here

Cheryl Smith

Very polite and courteous employees in the service department. My vehicle was in for an oil change and it was quick and easy!

Ronjon Sircar

I have been a customer of Highbury Ford in London since 1990 when I bought my first Mustang. The staff has been great and the Vitali family has gone above and beyond to provide me with several fine vehicles over the past 30 years. I can not say enough good things about this dealership and the staff there. I also want to commend Geoff Chisholm, the finance manager there for always working hard to meet the needs of the customers and providing fair financing solutions making it possible for the customer to get the right vehicle to suit their needs

Sheldon Walls

Highbury for has always treated me great only ford dealer i would purchase from im a true ford driver only

Alicia Birch

Had my Edge in for service and the advisor was very helpful. The whole experience was very seamless including the shuttle pickup.

Nicola Neumeister

Bought my first brand new car from Jake at Highbury Ford, just after Christmas. They knew I needed to be into my new car asap and there whole team had me in my brand new 2021 ford Bronco within a few days. Super impressed with the professionalism shown from them, and there speediness! Love my new car and would 100% recommend Highbury Ford to anyone looking for a new vehicle.

Ron P

Very impressed start to finish.

Mani Sontimu

What an amazing experience. I have dealt with other dealerships and salespeople. Fred has proven that there is a real caring sales person out there. If you are looking for a great person to deal with and one who shows respect and patience when buying a vehicle with zero pressure or BS then Fred Sinclair is your guy. LndFordFreddy is where you can find him on Facebook. Thank you very much. You are a true, caring guy.

m gallant

Mike McKinley is one of the best sales men that I have dealt with . I have bought 2 ford from him and my son had bought from him as well and we will continuing buy from him . He made sure that I was satisfied with my purchases . The sales manager Andrew miller was very helpful and he helped me buy my first car.

Mohammad Osman

The best moment I had with Highbury Ford used was paying my way out of a lousy deal on an 2015 Ford Explorer. I was about to accept the lousy deal until I had a quick look at the condition of the vehicle after safety. Then I realized that the overly priced car had an incident that was not disclosed by Fred the salesman. The manager Mike , to be fair, promised a credit in case I decide to purchase a different vehicle. Mika st finance was ok. I regret to say that this establishment should be the last place to consider for used vehicle purchase.

Josh K

I find it amusing you can reply to my one star review in less then a day, yet you can't return my phone call from 6 days ago (and counting) regarding a recall on my vehicle. This makes me wish I could change my 1 star to 0 stars.

Trevor Comeau

Service department is amazing and always willing to help.

Nick Doyle

Brutal experience trying to buy a car. Wasted ~7 hours total across 3 visits. Never did get them to commit to a price or anything in writing. They did offer 9000 credit for two cars trade in. With a combined total of 130k-km. They blame it on their process of selling through reseller after reseller (and everyone needs to take a cut) Sold 1 car (100k-km) privately for 10500 and still drive the other one. Somewhat typical of dealerships, but this one seems to take it to the next level. Several rounds of napkin math sales pitch. It's the same thing over and over except discussed discounts seem to reduce the closer you get to purchase. Several co-workers with the same experience or worse. Lots of Ford dealerships around, make sure you check out more than one.

M

I came in for a quick lane oil change on Thursday, I was told I could not get a oil change without a appointment and would have to wait until Sat, I had to go to Jiffy lube but was in within 10 min

tim cook

perfect

Jane Arthrell

Several weeks ago my daughter and son-in-law purchased a Ford Explorer sport for the sticker price from this dealership. They left a deposit and asked that a small dent be repaired. They were contacted by the salesperson and arranged for pickup Wednesday evening. We hired a babysitter and drove to London from Waterloo to pick up the vehicle. On arriving my very excited family saw that the Explorer was damaged all down the driver's side including the bumpers. Our salesperson chose to service another customer who had arrived at the dealership at our appointment time and we waited beside the damaged vehicle for 30 minutes with other employees milling around but ignoring us. The salesperson finally came out and told us he did not notice the damage when he took the car out to put gas in it. The new car manager came out with him to the vehicle and the two took pictures. The new car manager kept reminding us he was the "new car" manager. My daughter's excitement became tears of frustration and disappointment. The dealership said they would fix the car and we drove back home. On the way home, it was decided that they would not purchase the vehicle since it was not in the shape that it was when they bought it. After three weeks of back and forth and escalating to contact with the dealership owner, my family finally got a partial refund of their deposit. I would like to point out the complete disrespect this salesperson, " new car" manager and dealership had for their young customers. At no time did anyone apologize to us for the vehicle's condition or for our driving for 3 hours for no reason. In fact at one point they suggested we owed them money! My husband and I have bought many vehicles from different dealerships including dealerships in London and have never been treated with such utter disregard and disrespect. This experience was totally unsatisfactory. The one star means very disappointing. This dealership is actually no stars.

Melissa Oliver

I just picked up my new car a week ago, this is my 3rd vehicle in a row from Highbury Ford. I've never had any issues with my vehicles (and I tend to put the kilometers on like no one else). Very fast and smooth transaction. Super knowledgeable staff, awesome value and service! Highly recommend!!

Brenda Cunningham

Prompt and friendly service!

Jon Lemaire

Bought 2 new cars here and referred a friend. First experience was great. Second was pretty good overall. Couple minor hiccups but nothing to complain about. They screwed over my friend and made a mess of her deal though plus never gave me the refer a friend bonus because of their screw ups it seems

Jason Allen

Waited around for a salesman for 40 minutes even after letting them know I was coming in to look at specific vehicles. Test drove a vehicle with fuel warning and no fob. Went to another Ford dealership and found a new car.

Ki Ji

Had my F-150 at another Ford service shop and they could not get to the bottom of my concern. I recently took it into Highbury Ford and the service advisor was super friendly and they fixed it. Will be returning to Highbury for my service from now on. Thanks!

Dagen Moeller

Nothing but great service when trading in my truck and getting me in another new one.

Colin Levac

Dealt with awful saleperson who was trying to stick me with an isurance rate that was worth the same as the car.. would recommens bringing ur buinsess elsewhere and staying away from these snakes

Marie Kudoba

Freddy Sinclair is simply amazing!.... works with you to get you into the vehicle within your budget.. Couldnt be happier with our new f150!

Gloria Harding

Horrendous customer service, I would never buy another vehicle here again. Employees just brush you off when you need help. Have been waiting on a refund cheuqe for over 3 months and they just keep giving me the run around. You can never get a hold of anyone there, all I get is their voicemail and they don't contact you back.

Melissa Mills Cruickshank

Great service! They are friendly, fast and efficient. Trevor is amazing too in the sevice department because he remembers little details about you and makes you feel so very important.

NANCY NORRIS

We spoke with Mike Oliver and he found the perfect vehicle for us. Mike made the entire experience easy and enjoyable and the delivery was perfect. We would recommend Mike and Highbury Ford to anyone looking for a vehicle.

Sean McNeil

Brought my new Escape in for my first oil change and was floored by the customer service I was given at Highbury. I was seen immediately and offered refreshments while I waited for the duration of the oil change, and the staff frequently checked to make sure I was good while waiting. Big thanks to Sean and his staff in the service department. Keep up the good work guys!

Damian Hogg

Spoke with Dylan at Highbury and he was extremely welcoming, knowledgeable and caring when it came to my vehicle search. I would recommend him and Highbury every day of the week.

Jeremy McArdle

The worst customer experience I have had in my 40 years of life. They wasted my time with warranty stuff that the knew they were going to deny. Now I have a 2 yr old ford with rust. I was told that the rust module works. But our salesman Brian Melo, never told us about getting the module serviced every year. And to add to the story. They ask me to reach out to staff. I leave a message and they do not respond back. I now deal with another Ford dealer. Due to the lack of confidence that Highbury Ford has shown me. I will not ever deal with this company again. DO NOT BUY FROM HERE

sarah salandziak

Freddy is the guy to go to when you need a car!!!!! great customer service!!

David Parsons

They did a great job on my F150 and the guys u couldn't find better people

said chamsadine

I want to thank Andrew Miller and Rob Melo for their great service. They found what I was looking for. I had a wonderful experience, they made the process easy, great staff to deal with.

Lee Cooper

Service was great and friendly polite

Dave Chessell

I recently purchased a 2016 Ford F-150. I had been searching for a 2015 for quite some time with no luck. I contacted Andy Fleming and he assured me they would be able to find exactly what I was after. After the weekend, Andy called me to let me know they hadn't had any luck and they were going to continue to search. In the meantime he sent me a couple pictures of the 2016. I was very hesitant at first but agreed to come in and check it out. Andy stayed late to accommodate my schedule. Everything from when I walked in the door was first class. Andy introduced me to the sales manager Andrew Walker. He apologized for not being able to find a 15' but assured me they would able to accomadate me for a 16'. The entire process of buying this truck was very easy. I know when I go to purchase my next vehicle I will be contacting Andy Fleming again. He was professional, polite, and accomadating for all that I was seeking in a pick up truck. Thanks again.

Kelso Smith

Great service

Alex Szicsak

Very well looked after from inquiring about a vehicle to delivery of our new vehicle. Thank you Highbury Ford staff.

Deb Reitzel-Jaffe

A couple of weeks ago, someone clipped my passenger mirror while I was waiting in a turning lane. The mirror popped out of its frame and was hanging by the wiring. I taped it back into place and went to Highbury Ford to have Andrew in the Body Shop look at it. He was able to pop it into place on the spot. What a relief. So grateful for the quick service. Deb Reitzel-Jaffe

Tara Lawrence

Twice now I have been told I need something fixed - and with a second opinion that was not true! The most recent experience was I was told I needed new brakes, I went to two other mechanics and both told me I had more than 60% left! When I called back I was told it is "recommended" based on regular maintenance, but that is unacceptable. I have never written an online review about anything, but I am disappointed that Ford holds true to the mechanic stereotype. Now I have to go back because of some recall fix, and I do not have a choice if I want it to stay under warrenty. But I am very frustrated to have to do this. I liked the style of the old ford escape, but sadly I won't be "upgrading" with a Ford for either car.

Brenda Fairley

Great experience Dan Bee and Shawn are great and also Stacey and everyone else that helped get me into my new vehicle.

Orrin Power

RE: Moe Just wanted to shout out Moe for my purchase of a 2016 F-150 XLT. Loving the truck, and had a great time going through the process of the purchase. By the time I was finishing up the process, I was already calling him "Magic Moe". I've had the truck for almost a month now and couldn't be happier as this is my third consecutive vehicle purchase at Ford Highbury. As always, the staff was great but Moe was very detailed throughout the process, and ensured my priceline was met. Job well done Moe, I won't be back for 7 years, but when I do return I will ask around for "Magic Moe".

Kaley Lariv

A top notch inventory paired with knowledgeable experts who are nothing short of kind, patient and helpful! Fred in particular made my first car buying experience a breeze, and I couldn't be happier with the car I drove home in today, and the service received.

Evgeny Denisewitsch

$25 million in revenue and they don't offer anything in the waiting room. Can't believe they want you to carry lose change to pay for a cup of coffee... They should take a look at how South London Nissan treats their waiting customers!

Jason Norris

What a delight to deal with Highbury (again!)... Kudos to Bob and the whole team for changing the "Dealership Experience". Highly recommended and well worth the 2 1/2 hour ride!

Laura Scott

I’m not a ford person by any means, but I follow one of the salesman, Dylan on social media and seeing his advertisements peaked my interests on some vehicles and he was able to answer any questions I had! Will definitely be coming to him for future vehicle purchases!

Jody Jones

** PLEASE AVOID THIS DEALERSHIP ** They have the lowest google rating out of the London dealerships for a reason. They absolutely ignore your messages, supervisors refuse to speak to you, and they are extremely rude to their customers like others have mentioned in their reviews. I purchased my new 2017 F150 Lariat from here. I paid them for a 2 year sticker on my license plate but only received a 1 year sticker. When I called and left them messages about this they were ignored. They still owe me the money for this. I took my vehicle there for 6 recalls to be done. I asked if they would do anything about the 4 or 5 things that did not work on my truck anymore due to regular wear and tear even though my warranty was up. I did not ask them to diagnose any of them, nor did they tell me they were going to. There was absolutely no mention of a diagnoses process or fee. They took down the list of things broken and I left. When I came back to pick up my truck they told me I owed them $450 for diagnosing the problems. I told them this was never told to me and the supervisor came out to offer no solution at all. He told me the employee that did the paperwork when I dropped it off was on lunch and stared at me like I was supposed to stay there and wait for him to come back from his break. I took my keys and left. I took my truck there for a transmission issue. They called me at the end of the day that I had dropped it off and said they had 2 technicians drive my vehicle and could not duplicate the transmission issue and to come pick up my vehicle. I asked to speak with the customer service manager and was told he was in a meeting. I called and left a message on his answering machine 1st thing the next morning. I was called back by someone else telling me to come pick up my vehicle they will never fix it nor will the supervisor speak to me because of what happened when I took my truck in for the recalls. After arguing with him on the phone I hung up and came later that day to pick up my vehicle. When I arrived they told me my keys were waiting on one of the podiums and to get the hell out. I asked where my truck was and they just yelled "I don't know get the hell out." I had to find my truck myself in there lot. When I got in it it and started it my odometer had only gone up by 0.2km's . There is absolutely no way they had 2 technicians drive my truck to diagnose it. I am not sure why they were so unprofessional and childish by lying to me. My transmission was so bad it had to be fully replaced. ** PLEASE AVOID ** Response everything I have wrote in my review are facts. You have lied, attempted to cheat me, and have stolen from me and It was not till you lied, tried to cheat me, and stole from me that I finally wrote a review on your dealership. I strongly suggest instead of trying to undermine your customers in their google reviews you use your time to try and prevent these negative reviews from happening instead. asking for 5 star reviews on your service desks is a horrible stategy in my opinion. Remember Highbury Ford this is your review page not your customers

Werner Reimer

Best place to buy a truck

Jessica Kerr

What a disappointment! The experience and service my sister and I have received from Highbury Ford over the past two weeks is beyond unacceptable! I won’t tolerate being pushed off with excuses! When I purchased a truck in February from Highbury Ford I had an excellent experience, beyond my expectations; thanks to Ab! He didn’t just put me in a truck and expect I would like it; he had me test drive every option available in my price range and helped me make the best decision for me not Highbury Ford. I left there wanting to refer my friends and family which is exactly what I did! And let me tell you it was not the experience I had before! I referred my sister who came all the way from Parry Sound on my recommendation and what a joke the experience we’re having now. Unfortunately, Ab was not available when I brought my sister in. I know if he had been, I wouldn’t be writing this review because the experience would have been excellent like mine. In my opinion, with this experience the assistant sales manager, Kirby made an agreement just to get a sale and now that the sale is done… I’m getting the run around! I had to replace my breaks after having my truck 6 months. I was pissed at the situation that I would even need to which made me question the results of my safety. So, I took my vehicle elsewhere to have them done. I voiced my disgust with the assistant sales manager and he said we’ll take care of brakes, bring in your receipt. Think anything has been done.. other than giving me the run around.. NO! Leaving voicemail after voicemail with no call back, until you tell the receptionist to personally find him and tell him to call you. Should I have to go to that extent? NO! We pointed out noise coming from the brakes on my sisters vehicle during the test drive, told them it needed to be fixed before pick up, it wasn't! They said it's rust build up with the long drive you have back it will wear off and the noise will be gone. Well guess what it's been two weeks... noise is still there! My sister now has to bring her vehicle back Highbury Ford for them to fix their screw up so she doesn’t have to pay out of pocket for something that should have been fixed in the first place. Fine, not a problem but do you think they offered anything for the inconvenience, like giving her a gas card to cover the cost of her gas? NO, Nothing! The kicker is, they know our mother is looking for a vehicle. If we had the time she probably would have bought one the day we were there but do you think after the crap her daughters are going through she wants to buy from Highbury Ford? Would you? I want to point out that the salesperson for my sisters sale, Trevor was great! It’s everything that came after with Kirby, the assistant used sales manager, that’s a huge disgust! Vehicle wasn't ready for turnover, bill of sale was different upon pick up, got some BS excuse about interest rate! It’s unfortunate that one person can ruin the rapport someone else spend the time building with a customer.

Andrew Coles

Great service, love my truck! Never going back.

Janice Neilson

My low tire pressure light came on. I stopped by Highrbury Ford to see if they could check my tires. My escape was taken in right away. I was on my way 25 minutes later with all tires checked and properly inflated and one tire repaired. Thanks for the speedy service!

Harvey Sharpe

Excellent service and friendly staff.

Gihan Rodrigo

They had my truck in for engine repairs on warranty for 12 days while I was abroad and hadn't even touched it. When I came into pick it up the service advisor handed me the keys. When I checked to see what had been done in the way of repairs I found they had done nothing. At the time of dropping the truck off 12 days before they confirmed all required parts were available to complete the repair. The dealership owners son was very unproffesional and rude and said I am off for lunch! This repair started in early September and its to do with a factory recall on the engine block heater and camshaft phases which is a known issue with the F150 2017 truck. Back to the dealership this morning as the owners son is demanding service history. The owners son claims the engine oil needs to be changed every 8000Km and not when the service light comes on. Absolute rip off and I will never visit this dealership again

Bob Allain

service was completed professionally and in a timely manner

Rob Skidmore

Would gladly return to purchase my next car when the time comes.

I. Spence

We want to thank Mike Tolsma for helping us get the truck we wanted. There are many options, accessories and frankly, different opinions about what is an ideal truck. Mike listened carefully and then he found us the truck we wanted, for the price we wanted. That is exceptional Customer Service.... thanks Mike

Niche Tire

Thank you to Michael Tolsma and the team at Highbury Ford for the top-notch service our company received during the sales process of our new 2019 Ford F-150 Lariat. Highly recommend!

Rockstar Carpentry

Had a great experience at Highbury Ford when I traded in my old truck a few months back. They gave me a great deal and put me a way nicer truck at a great price. Very personable and honest. New to the London area so it’s nice to have a dependable ford dealership. Special shout out to Doug for making it all happen.

Theresa Byers

Highbury Ford is the best , amazing staff....if you want great service , new or used car this is the place to go !

Janice Monk

We are very happy with the purchase of our 2017 Fusion, and it was even a better experience with salesman Michael Tolsma, he greeted us right away with his great big smile and booming voice, he is very funny, genuine person who cares a lot about his customers always available when we needed any questions answered , we have purchased a few cars over the years with Highbury Ford, but this was one of the best experiences we have had with the help of Micheal Tolsma thank you , also Jeff Chisholm thank you for always being courteous and very helpful , because of this great experience we are recommending Highbury Ford to family and friends.

Austin Boenisch

Drove out from Stoney Creek, purchased a 2018 Ford Explorer, the customer service was excellent up until signing the contract. Picked up the vehicle a week after purchase. Upon returning home it became obvious there was no detailing or cleaning done under the hood along with both doors on the right side. Clearly evident that there was no effort or care. Attempted to contact used sales manager multiple times, he has yet to respond to the message I left for him 4-5 days ago. Disappointing to spend 40000$ and receive my vehicle without a proper detailing and cleaning done. Seems like the dealership doesn't bother with customer service post purchase. Still would like to discuss this with the sales manager if he wishes to return my voicemail.

Jim Thoonen

Very knowledgeable and helpful staff

Hector Guzman

The Repair the issues that had the Van

Manon Guitard

Awesome customer service! Thanks to Jason Vitali and Geoff Chisholm for helping us make a comfortable transition into a new vehicle, meeting the vehicular needs of our family, and exceeding our expectations! As a regular customer I can say that Highbury Ford is definitely a reliable source for a vehicle and service that works for you! - Aaron Butters

Dale Willand

Best place to buy a car in my opinion!..Freddy sinclair took care of me and my family and made sure we were happy!..if you want a car, Freddy Sinclair is your man..thanks again Freddy!

Rolie Carron

Brought my Ford Escape 2017 in today for it's first 6 month check up. I got there very early at 620 am. as my apt was at 7 am. Needed to get the check up done and head off to an appointment I had. I was very impressed with Mike who told me to come in from my truck as it was very cold outside this morning. He was opening up early. He showed me where the tea, and coffee was and also the lovely donuts. Very nice. He is a very hard worker and was getting the place ready for 7am.- opening time. Not too many people come into work early so I was very impressed with that. I also come in early on my job getting everything ready before the rush happens at 7 am. He deserves recognition and a dinner voucher at the Keg or his choice. Also Dan Knight went over my car after it was serviced. Hard worker and very professional and polite. Went over the 6 month check up with me. He also deserves recognition and a Keg dinner coupon as well. Saw Andy Fleming who sold me my beautiful Blue Ford escape. He is I believe a top salesman at Ford, very professional and took the time to sit with me to see exactly what I wanted in my Ford Escape. He also deserves a Keg coupon as well. My Ford Escape got a great check up which I was very happy about. Got a few tips on my Ford when I was leaving from the man that looks like Antonio Banderas. Sorry I cannot remember his name as I had to run to my appointment. Andy introduced me to him as I have leaving and I had a couple of questions for him since he is the expert on the electronics, etc on the Ford. Overall: Excellent job. Very pleased. I hope they get some form of recognition. It's great when you have great employers working for a company. We sometimes forget to reward them. have a nice day

Lindsey Peters

Recently purchased another Ford and started visiting Highbury Ford. Staff are friendly, helpful, and knowledgeable. Very satisfied with my experiences so far and would definitely recommend going there!

dwyer5150

Highbury Ford charged my elderly parents $167 to change a battery. I called to object and they confirmed a $68 overcharge. It took 6 phone calls and 5 days to refund the overcharge to a credit card.

Linda Nedeljkovic

The service that we received from these guys were amazing. Kal was great, he was very quick and attentive with us. He got back to us as soon as we called. He always had everything ready before we arrived, just above and beyond with with customer care. And our car has been wonderful, thanks again Kal.

Darcy Minhinnick

Buy a Ford from Freddy Sinclair at highbury Ford he is a great person to deal with for any Ford vehicle

Jessica Cappuccitti

Everyone is very helpful and welcoming from start to finish!

Susanna Paola

Amazing customer Service! Thank you very much Fred Sinclair for being so patient and taking the extra time to stay open so I was able to check out the vehicle especially coming from out of time. Regardless of the time, I didn’t felt rush for you took the time we needed to go over any question or concerns I may had. When I came back to pick-up my new vehicle, you knew how to treat me and was very helpful to explain anything I needed to know about the Ford Escape. Very nice drive home. Thank you

Adam A

**Additional complaint from new visit to highbury ford. Wife brought car in for driveability issue, turns out it needs its 7th clutch (3rd one in the last 2 months). Service department says they will have the parts ordered, will install Mon July 15. Drop the car off Monday morning, call the service department (because they never call promptly) and turns out they needed to diagnose the problem further (parts were never ordered) so bring the car back Thursday. At this point I would take a street performer more seriously then this dealership. No option for 0 stars so I had to put 1. Worst dealership. Wife bought this car when she was single and got completely ripped off. In addition to the pile of junk the 2014 Focus, the service department couldn’t organize an oil change and tire rotate in under 4 hours. The clutch has been replaced 3 times due to shuddering (class action lawsuit against ford Canada) and many times the technicians said nothing is wrong with the vehicle. It was like driving a mechanical bull. They ordered the wrong parts many times, and when the repairs were taking longer then usual my wife or I were never contacted to say it would take longer, no rental car offered, nothing. Sales department clowns had the balls to ask if they can get us into a newer piece of junk because we weren’t satisfied. This place is a joke.

Rick Ross

Currently having a transmission issue with my ‘13 Focus manual. Had the problem since 76,000 kms, showed a video of the mystery noise, only told me if it gets worse to go back. Currently at 98,000kms and was charged $150 in labor for them to drive it around the block because the “part in question can’t be visually inspected unless the transmission comes apart”. Courtesy Ford at least drove it while I was present and suggested a possible fix that they are covering at no cost. Wouldn’t go back to Highbury unless they decide to give my money back for the customer service I didn’t get.

Jeri Bonney

This was my first time at Highbury Ford and my experience was great from start to finish. Both of my shuttle drivers were personable and friendly and the staff member who dealt with my car was helpful and knowledgeable. My issue was dealt with quickly and without any hassle. Overall a very positive experience!

Isabelle Grouven

Just recently bought my new escape from Highbury Ford, Jason, Andy, and the rest of the sales staff made it go smoothly. Great environment, and positive people all around. Definitely suggesting Highbury Ford to my co-workers and friends!

Chad

Thanks for the quick response to my review below. Your facts are correct except for a couple of significant discrepancies and not taking responsibility for the inadequate work completed which is why I was back in last week. Who replaced the HCU and Master cyclinder? The correct answer is HF, not my friend or any other automotive shop. I like how you try and deflect the blame elsewhere. The low brake pressure that I was experiencing was happening since February. The issue wasn't related to my friend replacing the the brakes as the issue pre-existed. You've altered the facts. At first the low brake pressure occurred randomly once every few weeks until if gradually got worse. That's when I replaced the brakes, two weeks prior to taking my car in. Replacing the brakes didn't resolve the issue or make it worse it remained the same. Your trying to blame the brake issue I experienced on someone else or I guess myself since I didn't retain the services of HF to do the work and increase your profits. My point is your deflecting the issue and blaming someone which is not the case. Why was I back in last week? The answer is poor work completed by your technicians during my previous visit or is it normal to have your brake fluid leak after having HF work on it? I had no brake fluid leaking issues prior to taking my car into HF in June, just low brake pressure. First option presented wasn't locating a used HCU but rather get me into a new car. Not until I flipped out about the cost and said keep the car was the option of locating a used part suggested. The most profitably option was the first option. Furthermore, there appears to be a safety issue with Ford Fusion models from 09/10 braking systems. There is an investigation occurring in the US by the National Highway Traffic Safety Administration into the issue. For your reference the NHTSA Action number is PE16017 opened on December 20, 2016. I took my vehicle in on Friday, September 22, 2017 due to an issue with my brakes....."low brake fluid". This issue was directly related to the previous work completed on my brakes by Highbury Ford which included replacing the HCU and MasterCylinder. When I took my vehicle in I was to deal with Trevor or the service manager Sean. I asked for Sean and when he came out he didn't even acknowledge me but rather just spoke with the service advisor Adam then walked away. He was literally 2 or 3 feet away from me but ignored me. I'm assuming he's unhappy with our previous encounter regarding bleeding my brakes for 7 business days as I had no pressure in them after they replaced a caliper. I took my Fusion in for low brake pressure but at least my brakes actually worked. This google review is not to deal with my previous issue but rather my visit last Friday. My point is that he completely ignored me and he's the service manager. He never apologized or said we'll look into it and get back to me but instead just walked away. He knew I was previously upset regarding my brake issue including the costs associated with fixing my Fusion but though it was best to just ignore me this time. As it turned out the issue was due to poor work completed by Ford back in early July as the description on my invoice reads, "Found leak at HCU. Tighten fittings on HCU." The slow leak occurred since July until I was completely out of brake fluid in September. Highbury Ford replaced my HCU but didn't properly tighten it. Not sure after all the issues I had back in July how this could happen. Obvious the proper quality and safety standards were not executed on my vehicle. Good thing I didn't lose my brakes while driving to Toronto as who knows what would have happened. I wasn't charged for this service visit as they had to fix a previous mistake but the point is the service manger who handled my case previously ignored me and never apologizes for the inadequate work completed on my brakes.

Matthew Carruthers

The sales team is amazing there my sales reps name was O.V help me right away with no pressure sales at all and helped me get a great deal on a great truck would recommend him to any on Highbury Ford is number 1 and I have been to many ford dealers over my time and I will forever be happy going back with my new Ford F-150 from Highbury ford thanks guys amazing dealing with you

A Maietta

Go buy from dylan!

hILLTO Harrit

Great store! Super clean wirh a friendly attentive staff helped us narrow down our overwhelming choices from their huge selection.

Kady Ruysseveldt

Service dept sucks. They can't pick up phones communication is very very poor.

CanadianImmigrant

Customer service exceeded my expectations, They seem to have alot of good inventory. Sadly i couldn't find the vehicle i wanted but thats okey. FRED IS AWESOME !

MrTravisKowalenko

Highbury Ford gave me the best experience possible for purchasing a car. Michael was extremely friendly and professional, made sure that I was taken care of the entire time and continues to do so with my car after the purchase. Everyone at the establishment was a class act and made it a perfect overall experience. I look forward to doing business with them in the future.

k Taleb

Very good customers service

Barry Wildman

Repaired backup camera to my satisfaction.

Adam West

Great team from Sales to Service!

Curtis Justrabo

Always take my Focus here for maintenance. Dylan has been an excellent resource for info on alot of the new vehicles Ford has been coming out with.

Suzan Hanaro

Terrible experience with staff and service. Bought a brand new car from Highbury Ford. One week later, needed an oil changed and the tires rotated as the dealership did not service the vehicle while it was on their lot. The tires on the BRAND NEW vehicle were old and worn out. Needed the wheels aligned within a week of having the car. Each time we went to speak with a costumer service agent, we would be bounced from one employee to the next having to repeat our concerns over and over again. Each time I would take the vehicle to be repaired/serviced they would have me reschedule several times before they would finally get to the vehicle. In the last 3 months, I’ve had to go in about 10 times. The past few times my husband and I went in we, we requested they change the tires as they were completely worn down. They only rotated the tires, did not change them. Then I was involved in a car accident as a consequence of the worn out tires. After all of this, I spoke to a manager and received zero help.

Justin Ferrara

Yeah....not great, overpriced compared to smaller dealers

Ruth Rose

Service Department Excellent

James Smits

Great sales staff! Fred Sinclair was very easy to deal with! I would recommend him for your next new or used vehicle

Lead On

Why does the last 5-star reviewer have the SAME last name as the Service Manager!? It's similar to companies who get all of their own staff, friends and family to post reviews...as if the general public is too stupid to notice.

Benson Sebastian

Poor salesmanship, by the person in the right side table as we enter, never answering the questions we asked, his own answers!! Dont know things!!! Sorry

Scott Baer

I would like to thank Andy Fleming, Andrew Miller and Kirby Jackson for their outstanding service in the purchase of my new F150. No games, gimmicks or BS. They gave me a fantastic price right out of the gate and my truck was ready with all accessories on time!!

John Randall

My wife and son went there recently to test drive a car we had our eye on. They were treated with incredible rudeness by a younger sales person who spoke with an accent and had an obvious attitude problem. He was not the sales person they were dealing with on the car or they would have left immediately. It is very fortunate for this jerk that I was not present at the time. It was a shocking experience for them and when an apology was demanded, a manager did the honours despite demands that the rude individual have the guts to come outside and do it himself. Supposedly he was on a 'conference call'.....10 minutes earlier when I called them, he was 'gone for supper' We will never recommend this dealership to anyone and will go to lengths to tell others of our experience there.

Mitch Huckle

Big thank you to the entire highbury ford team... and a huge thank you to Chris Gliders and Geoff Chisholm for making the process as easy and comfortable as possible!!!

Lauraine Snell

Had my SUV repaired and am very satisfied with the service

Jamie Roberts

Great experience in service!

ian Last

I went in to highbury ford and spoke with Seve Sanfilippo. He was very knowledgeable and was able to help me build my dream truck. The process was very easy from start to finish and I would recommend them to everyone.

Judith DesJardine

First of all I don,t know French only English. My service call was on time and done with efficiency. Thought the waiting area was not as nice as other dealerships that I have dealt with but have no complaints on the work done.

Lauren

Great customer service, was my first time dealing with this dealership since i moved to London and will definitely be going back.

nicole gauthier

We bought a 2018 Escape from Freddy Sinclair on the used car lot. He brought the car to us to look over before we bought it. After picking up the car, we noticed there was some paint that was flaking. Freddy took care of it immediately. Thanks Freddy for the personal touch. Great customer service.

Stanl Liverance

Wasn't at the sales department

Rob Headley

I’ve been dealing with this dealership and the Vitali family for 40 years for my wife and myself. Totally class and honest. Over the last 16 years my job has required me to drive well over 1.5 million km’s. Only minor wear and tear issues, never been stranded. Owned a Honda and Toyota both let me down, over priced and rated personally. GM was a joke from start to finish. Thanks Bob, family, staff and Ford!????

fadi matti

They charged me 450 dollars to fix the AC , 5 days later , AC is back again not working. I brought it back today to get fixed properly. Manager told me initially that he will only charge me the cost of the part need to be replaced given the fact that I have already paid for the labour. After couple of hours, I called back now they are saying I have to pay 1000 dollars to replace the condenser which cost only 150 dollars. Why should I get charged twice for the labour?why they didn't tell me that from the first visit?

Danielle Drabbant

Worst service customer experience I've ever had. Will never buy or have a vehicle repaired at highbury Ford again. Very unorganized with the longest wait times I've ever experienced. Was not even given a loaner car when my vehicle has been there for 4 days total in a 2 week period. Would not reccomend highbury Ford!

israel castillo

Jake Welch was really helpful good luck in this dealer.

Andrew Brzezicki

See Dylan for great customer service with a smile!!!

Tim Burgess

Decent experience overall. But road blocked last two attempts to purchase new.

Greg D

Highbury Ford was great when I purchased my Escape and has continued to be excellent for all service needs. Very friendly and knowledgable staff.

Matt Locke

Poor service. The service department blames customers for poorly built vehicles even when brand new. They don’t check if your vehicle is locked, vehicles are broken into all the time. Rude service reps, they will stick you into a contract you cannot get out of. They try to make it on highbury ford credit instead of ford credit to lock you in. Dirty business. I know many whom have been taken advantage of here. These people need to wake up

Liam Keary

I have been to another Ford dealer in London never have I had such a terrible experience after buying the car. All nice till after the purchase them I'm on my own from there out. Highbury Ford had the car I wanted which is a Cruze. So I Tryed again with high bury instead of the other we shall not name. Kal was great and when he was not there Jeff was also great. I am a nit picky person and they still did everything to Make me a happy customer. Those two have restored my faith in the Ford dealerships even if the car was not a Ford haha. Thank you guys unreal experience I hope it continues.

Brittney Simon

Wanted to thank Dan Bee in helping me buy my new Focus!

Connor Salt

I had a great experience with Highbury Ford. They worked their absolute hardest to find the best deal for me, as well as making sure that I was happy with my new vehicle.

Kory Smith

I wish I could give Highbury Ford a no-star review.

Andrea Callahan

Go here for service regularly, and the staff is always great. Dealt with Steve Matthews for my service appointment yesterday, and he went above and beyond to ensure I had an excellent customer service experience. The service is fast and efficient and they get the job done right. Thank you Highbury Ford!

Paul Marshall

Trevor, Seve and Mike were very knowledgeable about the various vehicles I had questions about and also very easy to deal with

Nomez74

I bought a vehicle from this dealer several years ago and Rob Melo was top notch as a salesman. At the same time I believe one of the young owner family members ran the service department. He was as was the service department also great. Now I would avoid this place at all costs. My sister took her 09 Escape there to have an issue looked at and since having the same vehicle as her years ago and the same issue I told her that her ABS warning issue as well as the other symptoms were likely due to a broken “tone ring”. It interacts with the sensor for ABS etc... She was told it would need an entire axles swap and it would cost $600. I immediately called them to ask why not just replace the part as I had it done once to my Escape and did it the second time myself!! Very common problem with older gen Escapes. I was told that when the technician went to get the part it comes up as non serviceable . She called another mechanic who said he could absolutely do it and he did for $130 plus tax. It was actually slightly cheaper then the “diagnostic fee” that this Ford dealer charged even though any mechanic worth anything should have found in about 5 minutes flat. Especially for such a common problem with these vehicles. I would no longer recommend go to see a service advisor at Highbury Ford or service department unless you want to find yourself in a similar situation. You can even google the part and videos of the repair. The part is like $12 dollars. Lol. Not a Highbury Ford. That will be $600 please! And if you don’t get it done here we will refuse to release your car unless you pay $150 dollars for that diagnosis fee.Avoid avoid avoid

kyle carter

Michael Tolsma helped me get into a new truck with no hassles. Even though I had a 4 hour drive to get there he made everything quick easy and painless even over long distance.

Root & Rooster

After a great experience leasing my F150 from Highbury Ford we decided to return a year later and buy an Explorer. When purchasing, we've had very positive experiences. About 2.5 years into my 3 year lease I was contacted to come in and discuss a possible upgrade. We scheduled an appointment with a member of the sales team. Upon our arrival the sales person didn't have any knowledge of our appointment. They were very shady and were attempting to incorporate our remaining lease payments into a new vehicle by telling us we'd be saving money (monthly) - keep in mind - they contacted us. That was a waste of 2 hours. Months later when attempting to access buyout information for my lease - a simple task - my experience was less than ideal. It took 3 days, countless phone calls and ultimately 2 visits to the dealership where I ended up leaving with a hand typed up note from Jason Vitali which included an arbitrary number $8,000 higher than our actual buyout amount. When asked to see where the number came from he threatened to call the cops and told us to get off of his property. We went back to our sales person, as he was always good to us, and during this time Jason came up to apologize saying he had made a mistake. Fine, we all do, but when we refused to give back his original note for $8,000 more, he physically grabbed the new papers (with the right amount) out of my hands and ran outside. He came back inside and said we could have the real papers if we gave him his made up paper back. This behavior is not only unacceptable, it's actually almost hard to believe that this occurred in a legitimate place of business. Thankfully I have over 11 minutes of it recorded on my phone. I have honestly never had such a terrible interaction in my life. I initially chose Highbury Ford because they were locally owned, but I will never recommend them to anyone again. I would encourage anyone wanting to buy or lease a Ford to visit St Marys or Stratford. If you choose Highbury Ford - good luck to you.

Luke Bonnell

Rob and Sean were fantastic and got me a great deal on a new F150

Derek Czeban

Mike McKinley was my sales rep here. He was calm and cool the whole time. Never pushy. Answered my questions. Always kept me up to date with any information I needed. Communicated regularly even AFTER the sale to help me resolve any issues I had. Everyone here was friendly. I was very skeptical about buying a car from a dealership. This was my first time. But Highbury Ford broke every stereotype I had in mind. They really took care of me in every way. My wife needed a drive back from the dealership late at night, and the shuttle service had stopped. Mike helped out. They were professional and courteous in all of our dealings. I grew up in a family that never owned a Ford. I will not hesitate to return here to buy another vehicle. Our 2011 Ford explorer is great. Drives great looks great Thanks again Mike and everyone at Highbury Ford.

Kimberly Rosal

I hope you never have to bring your car in for service at Highbury Ford because you will have a nightmare of a headache. The customer service at the garage is extremely poor and it will take you 10 minutes to be greeted by anyone. Often there will be at least 3 employees standing around but only one, if that, actively helping customers. I have had clutch/transmission problems with my 7 month old automatic 2014 Fiesta and to this date have not had a proper fix. I have been to the dealership 4 times over the past numerous months regarding this issue only to be given 'computer reprogramming' and the complete run-around. My car shakes and shudders and is unsafe to drive in!! I'm extremely disappointed in the quality of Ford's cars and service. I will be selling my car and buying a Nissan. Thanks for nothing!

hailey jennen

The customer service department contacted us when we were dissatisfied with the service we received and did everything in their power to ensure we left happy. It’s good to know that the comany does genuinely care about how you feel about your experience.

Karen Hutton

When I contacted this company I was apprehensive as you hear the horror stories of purchasing a new or used vehicle specially as a female. Yet I was pleasantly surprised with the service. Trevor explained my options well and did what he could to assist me in my many questions, Kirby from finances did not try and over sell me on services. And the manager Ab took time to acknowledge my purchase and offered a view extra perks ( after the sale was complete so of know benefit to himself ). I would highly recommend if in need of a vehicle you see Trevor (I am sure others are good too) and introduce yourself to this awesome team.

addland1

Great team here at Highbury Ford . Both in sales and service. Very please and will Continue to be a Highbury Ford customer.

Brian Kestsloot

Rotten service refused to fix my wifes car under the premium warranty want alot of money to fix it Went to a different dealer and they fixed it under the warranty no problems your comment is irrelevant now highbury ford

Jon Schmidt

update to my earlier review (see below)-- the service manager posted a reply to me; however, it seems he cares more about being perceived as helpful/open, than actually being helpful/open. He didn't call me until after my complaint was up, several weeks after I'd left him a VM. I called him back, but now a week later he has not called me back. His reply to my complaints suggest I don't know auto shops can be busy; my complaint was that his service personnel don't know how to proactively acknowledge problems with customers, but instead are defensive and reactive. they had my vehicle all day and did nothing. They called towards the end of the day and left a voicemail saying they didn't have time to get to it; when I called back for more information, the woman I spoke to had no information for me. When I pressed her for more information and calmly expressed how unhappy I was, she became extremely defensive. She acknowledged being short staffed and being frustrated with having to talk to unhappy people (I wasn't the first); she only then sarcastically apologized and transfered me to leave a message for the service manager. The service manager never called me back. Overall, they were extremely unprofessional, didn't apologize for what happened, and never called me back to follow-up my complaint.

Billy George

Service staff were very helpful and friendly.

Alan Gibson

I always get great service at Highbury Ford.

Herb Donna

My Wife and I have been looking for a new vehicle for a few weeks now and going around to lots of different dealerships looking for just the right vehicle for our lifestyle and needs. After test driving several different vehicles from several different dealerships we stopped by Highbury Ford to see what they had. I am very happy we did as we met Fred Sinclair. Fred was very helpful and after listening too our needs he showed us the perfect vehicle for us, a Ford Escape which met all of our needs and more and came in at a lower price then we were ready to pay for a lesser vehicle we had seen at a different dealership. I wanted to take a moment here to Thank Fred for all of his assistance and the quick easy process we had in buying our new vehicle. We love it and will be back to see him the next time we need a new vehicle!

danielle wilson

Went in to look at pre-owned vehicles. The young sales guy treated us differently as soon as we told him our budget. Tried to pawn us of as if we weren't worth his time. Extremely rude, arrogant and entitled attitude that probably served him well in high school, but won't in the real world. Won't be back, went to McMaster Chevrolet and were treated with respect and were promptly showed vehicles in our price range.

kevin sawatzky

Very friendly and helpfull

Jim Scales

First time dealing at Highbury Ford. Great experience. Very happy with the service. Fred Sinclair went above and beyond to accommodate us as we live out of town. Very Happy with our deal.

Dan Gibson

Great people to deal with not pushing you into something you don't want. Big thanks to Fred Sinclair for the f150. It was a pleasure to deal with you

Melanie Soo

Very nice, well done????????!! This was my first visit and wow. The staff was super friendly????‍♀️????‍♂️ and their service???? is on point❕. I experienced excellence from this place. (I guess that's why they have stars????????)

Jen Maxwell

Excellent customer service. Mike is very knowledgeable and had everything completed in a timely manner. Thanks!

Lori Green

My boyfriend and I had an amazing experience buying our Brand New Ford F150 Truck! And it's all because of our wonderful salesman Mike Tolsma! He was there for us from the beginning! He is very good at his job ! Not pushy and tells you anything you wanna know! Thanks Mike!

A La

Awesome staff. Would recommend to others! Treated with respect and understanding. Found a vehicle in my budget and was in stock.

Suzanne E

I recently purchased a truck from Highbury Ford and my experience here was excellent. The staff were very friendly and helpful and overall it was a positive experience. The used car sales manager, Ab Elshourfa, made the process exciting and easy. My overall experience went very smoothly and I was very satisfied with my time here. The costumer service was excellent, I highly recommend this dealership for a smooth and easy experience.

Adam Richardson

Trever lobsinger was absolutely polite and knowledgeable

邋遢遢

Great experience, Mike help me get my first car. The Mustang looks great. TY Mike and Highbury Ford.