Reviews of Courtesy Ford Lincoln Sales (Car Concessionaire)

Sullycanuck

My wife and I have purchased our last 4 vehicles from this dealership and we will again in the future. We have always had a great report with the staff. Special mention to Will, George, Shane and Jaun.

George S

Absolutely horrible! Avoid at all cost. Sold me a new vehicle that had numerous defects. Spent the next few weeks in and out of the dealership getting repairs. Eventually noticed that the summer rims were damaged when I went to install them and they claimed that it wasn't their fault (despite never being on the vehicle since they took them off.) Save yourself some money and either buy another brand or visit Oakridge Ford.

AMOL OT

I had the unfortunate pleasure of dealing with Kenny Haynes, said he's been selling cars for 40 years but cannot answer a simply question without being rude. He is extremely discourteous and intractable sadly I bought a car from him and it has been an absolute nightmare. I don't believe I have ever experience such awful customer service in my life I regret the day I step foot in that dealership and even talked to Kenny Haynes I will never go back to that dealership again.

ERCAN GUDEN

I made a mistake go in for trade in and told the about how Highbury ford was screwed me up with the last deal I make i thought this dealership was good will not do the same thing on me well it's a good thing i didn't get approval for finance because they can even screwed me more than Highbury ford if you ever trade in your car make sure you don't give them deposit and till you get approval if not they will hold on your deposit as long as they can

Jer OC

Have been taking my Ford's here for over 10 years. Always been great, and at times they have done free work when something didn't result as promised.. something other places say they will do .. but never do.

Justin Sherwood

Always a great experience dealing with Scott in the service department. He is able to take care of any issues almost immediately and helps out in any way that he can. This past weekend he was able to have our truck in immediately to have an issue resolved and for this we were very grateful. Thanks again to Scott for always being available when needed!!

Rebecca Redmond

We have been going to Courtesy Ford for about 3 years and Dylan is a great sales person. He always looks after us and makes sure we are getting into the best vehicle for our family. The service department is great too.

Harry Smith

I had an issue with my f150 and from the receptionist to Alex at the service desk ,they were very professional and met my needs. The mechanic had the work done in a timely manner and I was back on the road. ????

Kia Peters

I had a terrible experience at this dealership. I had an appointment to see a car, was sent out on a test drive and the gas tank was empty and the engine bogged out. Everything felt very rushed, we were left waiting around a lot even though we had booked an appointment and our sales representative wasn't very helpful at all and seemed very disinterested in us. I ended up going to another Ford dealership, getting a much better vehicle for an even better price than we were offered here and much better customer service. Based on my personal experience I would not reccomend this dealership or ever shop here in the future. If you would still like to shop here I would recommend to see another sales rep.

AL G

We got our lincoln mkc last week and i was amaze on the features of the car. Thanks to Alex Tapia who's been very efficient when it comes to service and questions we ask. Excellent service from Team Ford Courtesy. Alex is doing an excellent job helping customers like me. Many thanks. More power! Al G.

Eric Beriault

This is my 3rd F150 purchase with Mike in the last 2 years. Each experience has been better than the last. Mike listens and responds appropriately. There is no pressure, but he does keep the process moving forward. If you are considering a new vehicle, I would go talk to Mike.

Bilal S

I was looking for Lincoln MKX and saw a 2013 model online at this location in London. As we got there we met with Kenny the used car sales person at the Lincoln dealership. He was friendly in showing us the car and that’s when it started. The first problem was the car was listed as 57000 Km but was 63500 Km, so after some discussions they did reduce couple of hundreds from the price. The other major problems were the crack on the plastic section of the bumper on the right side and a hard scratch/line on the passenger side of the front door. It was mutually agreed up that they will be fixed. When we went to pick up the car it seemed like all which was done was the detailing of the car inside and wash on the outside but everything else remained the same. Kenny stated that they fixed the bumper from inside but the crack was still there. Hence, our deal on 2013 Lincoln MKX did not come into fruition on Jun 18th, 2016 as the promised defects were not rectified satisfactorily. After taking to Moe the Manager and his discussion with the Mark the General Manager it was decided that they will fully refund my full deposit of $1,000 through cheque. Moe stated that the cheque would be received within a week but it had been more than 2 weeks and I had not received the cheque. After multiple calls to: 1. Moe, who never returned and attended my calls,. 2. Rose (Accounting), who brushed me off and stated you have to talk to the sales person and all I wanted to know if the cheque was mailed? 3. Reception, stated to call Accounting or Kenny. 4. Kenny, stated that it is already mailed. Then, I wrote an email to Moe and CCed Kenny, General Manger and Rose (Accounting). Yet no reply and I was still not sure if the cheque has been mailed as of yet. Then I called again after few days and Kenny stated the cheque was not mailed as it was waiting on the dealership owner’s signature and it will be mailed today. A week passed and nothing yet and then I called reception again. She was nice to check if they had any mail sitting there to be mailed out and then forwarded me to Kim in Accounting. I left a voice mail to Kim explaining the situation and then I was able to connect with her the next day, when I called again. She checked in the system and verified my address and stated the cheque was mailed at a specific date already. On the side I received a call from reception about my plate ownership and that she will be mailing it to me. Another 2 weeks passed and I had already received my plate ownership but no cheque and that basically stated they are all just playing games with me. Hence, I decided to take a day off and go on a Friday when all the parties are working. The drive was from Mississauga to London and back; I gave them a surprised visit and met with Kenny and asked him if they were playing games. He stated he wasn’t aware of anything and to see the General Manager, Moe was right there and he stated the same. Instead of taking me there to the General Manager, they basically left. So I went to reception and asked for the General Manager and she asked the reason and I told her what I was here for. She told him about me waiting and asked me to have a seat. As I took a seat I saw Kenny running and coming to me with a signed cheque which had been sitting with them all along for quite some time as it was dated. Basically, from the looks of it they were just causing a nuisance and trying to create issue where there were none. I was very disappointed from the staff and the London dealership. The whole experience took about more than 2 months when the cheque was suppose to be mail and received in a week.

Jason Janusz

Another first-class service experience with Courtesy Lincoln's Service team. Brook Russell was helpful, courteous and made sure all of my concerns with my Lincoln and the recommended services were addressed and she managed to have the service completed well ahead of schedule. My car came back fresh washed and ready for the road!

Abbey laberge

Wouldn’t recommend having your car serviced here if you are looking for fair and honest service. I am willing to admit I don’t know much about my car but on multiple occasions I have felt scammed by Courtesy Ford’s service centre. On 2 occasions they chose to put parts in my vehicle that wouldn’t give me a warranty without asking which I would prefer (the Ford part was slightly more expensive so they assumed I wouldn’t want that even though it came with a warranty). I also had to argue with their staff when something in my vehicle broke that I knew I had replaced there (I had the invoice) and they insisted I did not have it replaced there. When they finally agreed they had replaced it previously I had the same issue that I did not have warranty because of their choice on which part to use and if I would have had warranty it would have been a day over so they would not fix it. Essentially, 90% of the time I have had issues with the service department and haven’t been treated fairly until making complaints or asking to speak to a manager. Although this usually helped rectify the situation to an extent, it shouldn’t have to be standard.

Jermaine Jeffers

I brought in my Ford Escape last week to check on a noise from my rear tire. Shane Moss, the service advisor offered the out most exceptional service. He was kind enough to show me where the problem occurred and offer me a quick solution. He even reminded me that I had a free oil change to use up and about the Premium Care I had purchased. I don't know much about cars so I appreciated Shane's expertise and time explaining the importance of maintaining my car and will surely return to Courtesy Ford Lincoln. Thank you Shane and to the rest of the staff who make it a pleasant and trustworthy visit. - Debby Bairos

Marion Mills (Duke)

Courtesy Ford London Ontario has been an awful buying experience. We purchased a brand new custom 2019 Transit. The entire ordering process was convoluted and confusing from the very beginning. The whole time the dealer assured us the complication was Fords ordering software. They'd want us to confirm our order with a vague printout that was never clear we told them we'd come back to verify the order later. When we came back to verify we found out the dealer had already placed the order but all the options were wrong. Eventually, the dealer canceled the order with Ford and when asked, blamed us for changing our minds. Simply untrue. So then we went on to reorder the vehicle. Again, the dealer kept presenting us with a very vague and generalized paper that did not itemize our custom options. They assured us this time they would order the vehicle with the features we wanted. The van did not have the seating configuration we wanted. Did not have the passenger heated/powered seat we wanted. Did not have the 2nd-row pop-out window we wanted. The rear 12-volt charger was not installed. We didn't get the extra spare keys we asked for. The list goes on and on. We were pressured to take the van anyway. The van is a nice drive. The vehicle is itself great, which is why we wanted one. However, it will cost us much more to install all the missing options after market. Terrible ordering experience. When I called to complain with Ford itself, they conveniently laid blame on the dealership and refuse to get involved in a transaction they say is between us. **Follow up, Though they responded to my wife that they'd fix everything they screwed up, the dealership has not called us once in the 6 months since we took possession of the vehicle. **Follow up, Courtesy Ford general manager sent me an email that he'd like me to call him a month ago. I told him I wanted to discuss the issue by email. He has not responded since, or called. I suspect they want nothing in writing that can be used against them later, which is in keeping with the rest of our experience. **Follow up. We recently learned the worst part of our completely BOTCHED order is that the VIN for our van has for some reason been registered as a commercial vehicle, when we've said repeatedly from the beginning that it will only be used for private purposes. They also registered the VIN twice for some reason. Being listed as a commercial vehicle has caused us to pay twice the going rate for insurance. We found out when we decided to change insurance companies and the new agent pointed out the problem. We're literally paying $300/mo more than we should have to.

Marc Lacoursiere

Our sales Rep, Dan Bee, went to great effort to get us the car we wanted. Everyone in the dealership with whom we interacted paid close attention to each detail. Matt Armstrong was very thorough in explaining the various options and programs.

Matt Grist

Courtesy has always had a great sales and service experience. They aren’t kidding when they brag about being #1. It’s pretty obvious, if you visit any other dealer then go to this one, you’ll quickly see why. Most recently I’ve dealt with an unpleasant service experience. I tried to work with a dealer closer to my home (Highbury Ford) who basically refused to service my vehicle. I reluctantly went to courtesy despite the distance and inconvenience. I ended up having the best experience to date from them. Daniel in service went well out of his way to make the experience straight forward and convenient as possible. I’ll make sure I go here for oil changes and all my service needs from now on. Thanks guys for all your help!

Yoo Jung

I went to pick up and complete paper work of my vehicle Lincoln MKX at the dealership (located on Wharncliffe Rd.) this morning and surprisingly the vehicle had scratches all over the place. A lady manager came out and repeatedly said that they will have someone take a look at the vehicle. I had signed up for a brand new vehicle and not a used one!! She couldn't even explain to me why the vehicle had so many scratches both inside and outside. Clearly she was lying to me. Why should a customer purchase a vehicle that is all scratched up? People don't walk into the dealership with such an expectation. I have simply requested to speak to a different manager and some how that offended her. I just felt she didn't have any sense as to what our concerns were. I could also sense that she wanted to just cover up those scratches and make us purchase it. While I was negotiating with a different manager, the owner interrupts and asks why I offended his daughter. And yes, she happened to be the owner's daughter. I suppose the owner didn't wanted to compensate us for the issue and by using his daughter's overly sensitive emotion as an excuse to sell this vehicle to someone else for better price (after covering up those scratches and marks, of course). I was told to leave his property and that and I quote "people like me are a source of problem". This pretty much sums up my first and final experience at the Lincoln dealership here in London ON. I am excited about receiving our brand new Mercedes GLE at the end of December. I will happily take the money and buy another vehicle. I hope Lincoln management reads this post and do something about it because the reason they treat customers like this is because they never do anything about it. This is important because it directly affects their sales!!! - Unhappy Customer

Paige Morphew

Car wasn’t starting, got it in the next day and was taken care of. Services are pricy but the mechanics are very knowledgeable. Only complaint is my tire pressure light was on when I picked up my car. Not a huge deal, just inconvenient.

jason vale

I spent months looking for the perfect Lincoln MKZ. I decided to drop in to courtesy ford Lincoln unexpectedly, and I am sure glad I did! We met Matt as soon as we walked through the door and was treated with respect and knowledge. Answered every question without hesitation, showed us the car we wanted and purchased that evening. Arranged for delivery to Waterloo and delivered professionally. I will be dealing with courtesy ford before looking elsewhere for our next purchase! Thanks Matt!!

Christina Hopeson

We visited three dealerships (Ford, Hyundai and Honda) and Courtesy Ford was hands down the best in every way. Bryan was friendly, knowledgeable, and very easy to understand and talk to. My new Escape was a much better vehicle at a similar or better price than the others I test drove. The facility was very clean and clearly adhering to strict sanitization procedures during COVID-19. All-in-all a great experience and LOVING my new Escape after my first week! Thanks Bryan and team!

Ashley Arnold

Beware of racist salesman. My brother in law who is an African American asked to test drive a mustang GT 5.0 today in which he was instructed by the salesman that "I'm sorry we don't let people test driver these cars" He then at that point went on about the price of theses cars being 57K + .... I then being a family member contacted the dealership directly in which they instructed me that if I could come in within the next 2 hours before they closed I could test drive the same car (the same car they wouldn't let my brother in law test drive 30 minutes before that).he also mentioned I could test drive a white 2017 which was priced at 41k and a 2018 white which was priced at 51k... Please note that Dylan 30 minutes before that told my black brother in law that no one can test drive these cars and that the starting price was 57K. Separate note... my brother in law makes 70k+ per year... thanks for turning away his business because you don't like black people.. #youdisgustme #rascistsaleman #boycottcourteseyford

Ashley Nethercott

From the moment I stepped foot in Courtsey Ford Lincoln, I felt welcomed...the front desk staff even offered me a water. My entire experience was well beyond what I expected. I bought my vehicle off Moe who was extremely knowledgeable and fact driven. He was prepared for my visit and had a list of features that the Lincoln had ready to go for me, and had different prices based on adding warranty/trading in my car etc available for me. He has maintained contact and was an absolute pleasure to work with.

Ron Hampson

Just bought our 3rd Escape from them. Great service and they help us to take advantage of all available discounts. They actually listen to what the customer wants and work with you to get the options you want at the best price.

Brandon Ferris

I recently inquired about an F150. I really wasn’t looking to purchase anything other than getting my information. Dave took the time to go over options with me and what my best options would be. He was able to incorporate my budget and my needs vs wants and did not pressure me whatsoever. Even knowing I wasn’t purchase anything that day he gave me all the Time in the world. Impressive professionalism!

Taco__Hitman68 _YT

Bryan was extremely helpful and listened to what I wanted in a vehicle, I got exactly what I wanted. nothing needed to be improved, Bryan was friendly, knowledgeable, helpful, and I felt great about my purchase :) I would purchase from Bryan again and will definitely recommend courtesy ford to others.

Crystal McGill

Every time I bring my Truck in for service the Ford team is absolutely amazing! Alex in particular always makes an effort to ask how my day is going and if there is anything else I need looked at on my truck! I would definitely recommend this dealership to friends and family! An added bonus is the free coffee and cookies they offer on Saturday, HUGE bonus for my kids!

Ron O

Fantastic dealership, the staff were great.

Michelle S

I was a first time buyer looking for a pre-owned vehicle. I contacted Courtesy Ford to buy a Ford Focus Hatchback. Dan was very friendly, patient and professional. Even though I didn't like the first car I test drove, he kept me in mind as new inventory came in. Ultimately I ended up buying a Ford Focus Titanium, which I am very pleased with so far. Adell was very knowledgeable and helped me through the financing process. Thanks to him the purchasing of the vehicle process was effortless. I would recommend Courtesy Ford to others. Thank you for a great first time experience.

CL M

Reese Patterson is hands down the BEST sales person I have ever dealt with! I have bought a lot of cars and never experienced such great customer service as I have with him. He even delivered my truck to my house out of town!!! Amazing!

Erica Chu

I have been going to Courtesy Ford to get my oil changed for over a year now and have always been happy with the service provided. I recently brought my vehicle in for a factory recall. Alex, the representative at the service counter was very kind and helpful (I've dealt with him several times in the past when I've been in for service and he is always great!). Will continue to keep coming here for future services on my car. Thank you Courtesy Ford for all your help!

Stephanie Worsfold

I bought a ford mustang this past spring and needed a used reliable vehicle for the winter. I went into the dealership and David Gibbs was very helpful in finding me exactly what I needed! He made the experience of getting a used vehicle easy and fun! When I picked it up everything was organized and they even did some body work on my 2011 Ford Esacape as an extra bonus! Thanks Courtesy Ford and Dave, I Iook forward to be doing more business with you in the future. Steph

Fouad Silin

The journey with Courtesy Ford started when I call and spoke with Mr. Bryan Williams. I was away from London, and Mr. Bryan gave me a great support to choose my car. Car purchasing process was completed in one day with Mr. Adel Al-Rayes. We should not forget the reception team, they are great people. Thanks to Mr. Bryan and Mr. Adel for their excellent support and coop

Jennifer Leah (Jenn)

Feb 27/19 - I was in for my regular maintenance today and Alex and the service team did a fantastic job! I was really pleased with the service and how he explained the vehicle report card. He also showed how much I saved with the Ford Maintenance package. I will definitely be back!

Mandie Adamache

I have a dear friend who has had a particularly hard time during isolation. To hear how understanding and gentle they were with her makes me love this place. Thank you guys for making the beauty of the excitement of a new car possible for my friend ❤

Amanda Stuart

Thank you Dee for a great buying experience. This was the first time at a car dealership where I never felt pressured and this made the whole experience pleasurable. We would strongly recommend this dealership and Dee on particular to anybody looking for a car.

Michelle Jongeneelen

The shuttle service was great all of the gentlemen were lovely and were on time. Brooke and Alex were lovely and solved my problems and got be back in for service to fix my recalls. I would recommend Courtsey Ford and the lovely ladies and gentlemen at the service desk! Thanks Guys! Tip: Book @730 am to get your car in first and to work on time with no traffic!

Katie Oleksiuk

I have nothing but positive things to say about Courtesy! The environment is friendly, and the staff’s commitment to high quality service is genuine and impressive. Every time I have gone in for service I’m greeted by Brook’s amazing smile and know I’m in good hands. Could not give a higher recommendation!

Marco De Luca

My wife Melissa brought our vehicle in for service and when the truck wasn’t done, they kindly offered her a loaner truck. Service was fast and friendly. When she returned to pick up our truck and return the loaner, David was very kind. He apologized for any inconvenience and paid for the oil change. He said it was the least he could do. It was a total surprise and made Melissa's day . . . We will continue to recommend Courtesy Ford and David Pomeroy!!!

Kathy Sumnall

I have been a Lincoln customer at Courtesy Ford for over 4 years and my husband even longer. Working with the Lincoln service team has always been excellent. Most recently, I discovered a crack in the sunroof and the concierge manager Brook Russell took care of everything. I called on a Friday morning and within less than one week, the glass was repaired and I was back on the road worry free. Thank you Brook for such excellent customer service!!

Tony Sommerdyk

Warranty work done here during Covid. Waiting room was set up to keep people at least 6 ft from one another. the staff I dealt with wore masks. Work was well done quickly.

Giselle B

Courtsey Ford made the purchase of my first vehicle easy, stress free and very comfortable. Sales person Brandon Flonders was relaxed and listened to what I wanted in a vehicle. He gave me an honest opinion while I decided between two models, and even helped me set up my sync options when the vehicle arrived. They definitely went above and beyond to make this experience for me. All in all, would go back to them for another purchase!

Merhi Hammoud

Best team around, I had the best experience . Everything went smoothly when was buying my new explorer. I would recommend Courtesy Ford to all my friends and family.

H E

Great service and very helpful staff. Special thanks to Kyle for excellent and professional help! I just got new mkx 2017 I love the Car and service thanks Kyle. I want to add wonderful experience I got it today from wonderful Courtesy staff his name is Alex very professional and now how really making Linclon Coustmer happy thanks again for the service I got it from u today October 9/ 2019 hatem Elhaw

Tessa Michielsen

After realizing that we needed a second vehicle faster than expected, we contacted Luis F at Courtesy Ford Lincoln. He pulled through trumediously. I gave him my price range and told him to fine me what ever he could... With in 36 hours I had a phone call saying he found 2 vehicles and to come choose one. I decided on the 2014 Ford Focus, and couldn't be happier with my decision. In less than a week I had my new car and recieved amazing service with Courtesy.

Michele Michaelov

Horrible, horrible customer service! Run...don't walk away from this dealership! We have driven Fords for over 16 years and have never experienced such poor customer service like we received tonight from this location. Another location gave them clear step-by-step instruction on how to assist us but they just refused comply. Mar 9 - This is in response to your comment. Firstly, I am the mother. I consulted my dealership prior to making the arrangements. I would not want to set my son up for problems so I was completely honest with the Ford dealership in Toronto. As per Ford Credit rules and Ford Canada, the car can be returned without the owner present to any dealership, and you were instructed by Sally from my dealership on how to do so. Simply check the box online (owner not present). I called you twice the week leading up to the return and left messages on your answering machine. I even told the receptionist that I did and she said you were in the office and she could see you, so you would get the message. There is no excuse for why you were not aware of the return. My son did not arrive unannounced! Other dealerships knew all the details but obviously were much more knowledgeable about Ford Canada Leasing rules than your dealership and especially Gary in leasing. I leased the car for my son, who lives in both London and Toronto. He was not "simply using my car for a ride"! But if I decided that was what I wanted him to do, that is my prerogative. Is the lack of willing to assist us because he was not purchasing another Ford? For the record my husband still drives a Ford but why would you treat someone so poorly because they wanted to try another car? My son may one day decide to go back to Ford. Our family has driven Ford for over 16 years. Your dealership leaves a bitter taste with our family. Something Ford Canada has confirmed to me they frown upon!

Mr. Platek

Early last week I made and appointment for an oil change and a small recall to be fixed on Friday, October 25. I dropped my vehicle off at 7:15am as my appointment was scheduled for 7:30am. I called the dealership at 2:30pm to check on progress, I was told it wasn’t done yet and that “recall work can take a while” but it would be done by 4pm at the latest. I was dropped off at Courtesy around 3pm as I figured I’d wait for my vehicle when I noticed it wasn’t in any of the bays and was parked in the back of the lot. I figured it was done and I hadn’t been informed yet. It turns out that it hadn’t been started yet, 8 hours after I dropped it off for an oil change. Courtesy had no explanation as to how that could be possible. Either I was lied to about how long a recall repair would be or I was going to be lied to about when my vehicle would be finished. So it appears Courtesy Ford doesn’t care or they are incompetent but either way, I can’t recommend going there for service. Will the general manager tried to rectify the situation after the fact but it should have never got to that point. Don’t book in appointments if you’re too busy, call the customer if there is a problem. Easy. I have purchased 3 trucks from Courtesy over the years and don’t appreciate the incompetent service.

Harry Cartner

Staff were extremely pleasant. Car was in for brake issues for the 5th time in 1 year. Even not being a mechanic I know there's a severe problem. Should have been fixed correctly the first time.

Robert Legault

Repaired my AC eight months after the warranty was up. Good place to buy a new or used vehicle.

Yipeng Zhang

Great service department. Have my vehicle serviced by them for the last five years and it has always been great. Alex, Brandon, Juan, and Kyle are all awesome, helpful, and easy to deal with. Thank you Courtesy Ford service team for the GREAT service!

Jamie-Lee Pinnington

I recently purchased a vehicle from Matt Patterson at Courtesy Ford Lincoln. Matt and the team did an amazing job and made the process very easy. I highly reccomend them.

Jennifer Lussier

Brought my 2017 Ford Escape in for some warranty work and I was very pleased with the service I received from Alex. He answered all my questions and was very attentive to my concerns. I not been disappointed in the service at Courtesy over the years and I have found them to be fair and reasonable at all times.

Chris C

The experience you get the moment you drop those keys off at the service desk is unmatched. These fellas know customer service. Will the service manager is always looking for ways to ensure you are well looked after. The care that Alex will always show goes on for miles. I want to congratulate the entire service team and department for always providing top notch service.

Marivic Reansales

Services here is excellent. Especially to Deepak Menon who helped us on purchasing our first vehicle. He is excellently delivered the best deals we need to know as a first-time buyer. All the staff here were so nice. Thanks to Adel too.

Karen Vlasic

Excellent customer service from the whole team, always! Aaron Paul is the man to see if your looking for a new car. He always goes above and beyond!

Jeff Belanger

I've been servicing my 2011 F150 with Courtesy Ford since purchased new from them as a company vehicle and they have been great! Always flexible in accommodating my schedule and Judy at service reception was a joy to speak with. Keep up the good work Courtesy Ford and I'll be purchasing and servicing my vehicle with you time and time again! Another happy customer GX Packaging Canada Jeff Belanger

Anthony Trivisano

I just want to take a moment to commend Alex Tapia for going above and beyond for me in regards to customer service and helping a loyal Ford customer through my 2015 Ford Focus to my 2017 Ford Explorer. He always tries to help me out any way he cans and he is the sole reason I keep coming back to Ford.

Peter Mulders

Best Ford dealership in London! Service and Staff are amazing!

Scott Thomas

Zach Desjardins was an amazing listener. He stuck by our needs and found us an amazing used van! Hands down one of the best car salesman I've met so far. He was there for us in the beginning until the very end of the sales process. ALSO MATT FROM FINANCE WAS HILARIOUS AND AMAZING!

Tyrus Wilson

Judy Kok was very helpful and efficient. She wasted no time providing me with the service I need and was the only person in Southern Ontario who was willing to help me out everybody else in her position was either “too busy” “on vacation” or “on lunch” and would never return my calls. She’s courteous and was entirely helpful in every way she could be.

Leroy and Helen Hibbert

The service that Alex Tapia provided was extraordinary, he was professional, knowledgeable and resolved our concerns. We highly recommend him at Courtesy Ford. Leroy

Marwan Al Inizi

Taylor Lamb is the man to see! He helped me get into this 2021 F150! The transaction was seamless and there was no stress during the entire process! He made vehicle shopping a great experience! Highly recommend you go see Taylor Lamb if you're in the market for a new/used vehicle - he will make sure you are well taken care of!

Jeff Pacheco

With the need to replace my windshield, I had to work with my Insurances deductible. Working with my Insurance group was a painful process, what turned this all around was Brook Russell, the Lincoln Service rep. She was extreme helpful in working behind the scenes to get the prices in line with my deductible. Furthermore, the lines of communication to get the service and windshield completed was seamless. Keep up the customer service Brook, its obvious you care for the clients Courtesy Lincoln has. Jeff

Scott Brodie

This is my 2nd time coming to this awesome dealership and it was again a very welcoming customer experience. Salesman Moe Elie couldnt have made it more pleasant. many thanks to Adel for getting me the financing and Billy Eansor for getting me a great deal on my new 2016 Ford Edge Titanium. My wife and I will be coming back when we will be looking for our next vehicle. Many Thanks again to all for the great deal and your customer friendly approach couldnt be more happy. Looking forward to coming to pick it up.

Peter Barnaby

I usually don't take my vehicle into the dealership buy we bought a used 2004 Winnebago on a Ford chassis and wanted a Ford tech to give it a once over. Glad we took it to Courtesy! They found a few major issues that out RV dealership completely missed. Shane in service was great to deal with and was even willing to negotiate on the price a bit. It was still an expensive repair, but the customer service I received (and the warranty on parts and repair) made it a bit easier to swallow. I will definitely be back to Courtesy for ongoing maintenance on my RV. Also... When we were looking for a used vehicle a couple years back I stopped into the used car department there. Although we didn't end up buying from Courtesy I recall the salesman being incredibly helpful and friendly. All in all, the folks at Courtesy have earned our loyalty based on customer service alone. Great work!

KP P

Worst Ford Dealer. Forced me to take credit and apply for ford credit. I thought it was illegal to force someone to take credit!!! OMVIC should Take a note. Ford credit (a Tier 4 lender) is not permissible to force credit: it’s called Tied selling and its illegal!! This dealer want to make money on credit!!! AVOID THEM!!! Linclon and Ford service is not even worth one star!! They are open for business due to old inherited money. I would give them worst dealer in London. ????????????????????????????????????????

Melanie Morin

If you're looking for a new or used vehicle, I would HIGHLY recommend Courtesy Ford Lincoln, specifically, David Gibbs. From start to finish Dave provided outstanding customer service, was welcoming, friendly, listened, and was just as pumped as we were for our new 2020 Ford Mustang GT California Special. Post sale, Dave continues to provide the best customer service in the industry. We look forward to working with Dave for years to come.

Kevin McInerney

I just switched my entire business from another Ford Dealership to Courtesy, and I am very impressed! All there staff are extremely friendly, and go above and beyond my expectations! They capture all the details, and the after service car wash is the icing on the cake!

Moe Youssef

Amazing experience with this dealership!! Marcos helped me get into a beautiful F150 and made it happen so quick and easy!!, Also got me a loaner truck for the weekend til my truck was ready!! Appreciate the help and definately going to recommend Marcos and this dealership to everyone!

katerina dalal

What a wonderful experience I had at Courtesy Ford!! From the moment I walked in, to the time I left, all the staff was more than accommodating. Everyone, from the salesmen to the front receptionists, were just amazing!! Keep up the great work Courtesy Ford! You defiantly have a life time Ford member!!!

Pumped_Up YouTube

Horrible service from Courtesy Ford...wish I didn't have to give them 1 star as they don't deserve even that. I leased a 2015 F150 from Courtesy, I went in a month ago to see if I could upgrade to a Lariat model. I was told, it was to early to get out of my lease. I stopped in at Highbury Ford & saw a 2016 Lariat that was perfect for me. All I had to do to get out of my lease was to roll a little bit of negative equity into the new vehicle. Easy right ? Courtesy Ford are doing there best to delay the transfer of paperwork to get this done.As I write this, It has been a week & a half, can you say " Sour Grapes " They are not co-operating with Highbury Ford at all...They are making It so that I have to do the running around to get this done. It was even recommended to me by Ford Credit to have a stop payment in place on the lease because of the actions of Courtesy Ford. They don't even have a 2016 Lariat in stock. Another example of Horrible service... I was given a 11 am appt for an oil change, showed up 5 mins early & was told it would be 1 hour wait as there were 4 vehicles in front of me...It Is first come first serve...I asked what's the purpose of an appt then, they told me it was to talk to the Service Advisor...What the hell... I will NEVER be a repeat customer of Courtesy Ford. Highly recommend you deal with Highbury Ford...they have better pricing & better service. Talk to Andy or Rob...they were great.

Tracy Manso

Kyle Cornet was amazing to work with in the Service Department. Always provides great customer service and will keep us returning! Service was superior and appreciated.

Paul D

Any dealership can get a 5 star rating when simple service visits go exactly according to plan. What sets Courtesy Ford apart from the average dealership is how they handle situations where things have not gone according to plan. Courtesy Ford, and specifically Will Taylor in service, took the time to make sure things were right for me and my car was taken care of. I don't trust many people with my Shelby and Courtesy Ford has proven they're the right place to go if you want the best for your vehicles.

Moe Motors

THE BEST DEALERSHIP I have ever been to! From the front desk who are wonderfully delightful, to the sales manager who has the suave characteristics of james bond - the experience of working with Courtesy Ford Lincoln has been wonderful and could not suggest them more! I review cars and they were the first dealership to contact me and showed me the best hospitality! Make sure you get your car from Aaron Paul, the sales manager!

Pauline Tremblay

Courtesy Ford Lincoln has been our family choice for cars for the last 13 years. In that time my family has bought or leased 5 cars. We have always been happy with the friendly Service of the sales person we have dealt with, Luis Frada. Purchasing a new vehicle has always been fast, easy and hassle free. Thank you Luis for all your hard work. Pauline

Merv Hawkins

There are good reasons why this dealer is rated just shy of 5 stars ! Not an easy thing to achieve but they are full value for it. I have purchased many vehicles in my 50 years of driving and the way I was treated by David Gibbs and Bill Eansor was totally like family. Zero pressure, genuine customer care. I purchased a 21 FORD Bronco and I didn't want to say I loved it until I had put some a Kms on it. Well, I absolutely LOVE IT ! Having driven a number of BMWs I am a bit of a techie and FORD has it all ! Very impressive and the price point was great when compared to similar vehicles and Jeeps. It's going to difficult to move to another manufacturer for so many reasons.

Steven Gare

Thanks to Dee and George for my fantastic seamless experience! From my arrival to delivery I am extremely satisfied therewith Courtesy Ford London! I have always had Good Luck with their team.

Marlene Burt

They are good at taking care of your service

Sommer Bowser

We bought our Ford Explorer about a year and a half ago and we really loved our purchasing experience with Dave Gibbs. We went back for our complimentary oil change and again, great service! Not long after our check engine light came on and we had a big issue with the vehicle. We brought it in to get checked and had our first few issues. We had to return a few times and got a fix that didn't resolve the issue. We expressed our concerns to the management, Will Taylor, and he went above and beyond to resolve our concerns and we couldn't have been more pleased. I don't mind if a company makes a mistake or causes inconvenience if once they're made aware that I'm upset they care enough to do something about it. This company did!

Sean Rezno

Dealing with Alex in the Service Department always makes for an easy visit. Whether it's a simple maintenance plan, or replacing the timing belt of my vehicle. Strongly recommend seeing Alex for anything to do with your vehicle.

Brettanagan _

I have been going to this dealership to service my 2 cars the last couple years and have yet to be disappointed. Kyle from service is great. He makes the process quick and easy and is the main reason I return. I would recommend this place to anyone wanting fantastic vehicle service-ask for Kyle.

Adriaan van der Linden

Promised to do check of the car while changing tires to summer tires. Tires were changed but service not done. Would be OK but this is not an isolated incident. Won't be going back.

Veronica Steele

I won't tell you if you should use this dealership or not, but will tell you my experience, and let you decide for yourself.. Used Ford Canada's "Build My Ford" tool on the website, printed it out, took it to a dealer and said "these are all the options I want". Salesperson tried to put order in but General Manager came back saying nothing on Ford's website can be built using the new software at the dealership. Oh. So instead I took the Ford brochure and put a star on all the options I wanted to order and said I don't care how it gets ordered, as long as it has these options, indicated with a star on the brochure. Never got half the options. Was told something along the lines "just because it's in the brochure, doesn't mean our dealer's software will let us order it that way". Custom $63,000 vehicle finally arrived after 3 months. Pressured me to sign the paperwork without letting me even see the vehicle first. I said no.... they alluded to losing my $12000 deposit if I didn't take the vehicle, which was wrong. Then when I asked the general manager to show me where the vehicle's batteries are, he couldn't find them in the engine! This was the guy who placed my order and he couldn't even find the batteries until he got a guy from service to come over. Sure wish I knew his lack of knowledge upfront. In the end, quite disappointed to not get everything wanted because that's what a custom order is for! He just said, well we didn't charge you for those things. Sure, but "those things" will cost 2x more now to add than they would've at the factory. To the General Manager, he doesn't care if you have a rear 12V outlet for an electric cooler or not. His point of view is just suck it up and put the cooler up front...no big deal. When asked where the extra keys were he went into a long explanation of how difficult it is to make keys for vehicles. Not once did I even hear the word "sorry" let alone any effort to make things right. Ford Canada denies any issues with their software. Ford blames dealer. Dealer blames Ford. Customer caught in the middle. Just the facts. Govern yourself accordingly if thinking about coming here. Update Nov 2019, it's been 6 months since I received an email from the general manager Mark saying that we were ordering things that weren't available on the Transit XLT Extended Wagon. Now, at the time of the order I had the Ordering Brochure in front of me which clearly stated which options were available and also Ford publishes a 65 page ordering guide just for this van! However, he was willing to fix the problems afterwards. We offered to pay for the cost of adding the options that were missed. Mark sent an email confirmation that the extra sets of keys was re-ordered (placed with the original order but keys never arrived). Was told it would be a few weeks but never got a voicemail or call that the order arrived. Called today to find out and no one seems to be able to answer that question, so I guess they'll call me back. Now that it's snowing...the heated seat I ordered sure would be nice. They have now reached out to my husband to have us call, but we don't trust them. My agreement was I will revise my Google Review once they fix my order. Does anyone know if there's a law I can return this vehicle and have them put the order in again? Maybe 3rd time is the charm? Or go to Toronto where dealerships are more familiar with factory ordering? We've run into others with this EXACT van who were able to get all the options we wanted so we know we're just being fed a line that it "can't be ordered". They ordered it in larger cities, where they likely have more experience and training. Also doesn't it seem odd that Ford's website would allow you to build something a dealer *can't* order? If true, how did people from Hamilton and Toronto factory order theirs? Things that make you go, "hmmm".

A Landers

Excellent customer service from the time we walked in the door to the time we left with with our new SUV. Working with Dee, we first purchased an F150 that Dee made sure we got exactly what we were looking for. Within days we were back and he graciously helped us find a smaller SUV. He answered all of our questions and made sure our deals went through flawlessly. One of the best experiences purchasing vehicles we've ever had!

M J

I use Courtesy Ford for warranty approved service for both of my vehicles. I’ve had nothing but positive experiences doing so for several years now. Daniel, the service advisor from my visit last week, was a pleasure to deal with and I felt he gave me honest advice on my braking issue. The customer lounge is quiet and very comfortable, and the other staff members at Courtesy make me feel at home. I’d recommend this shop without hesitation.

Ra ee

Buying a BMW from this dealership. Experience will be reflected in this review soon. Made me wait 2 months in an iffy deal

Adam Grinstead

Just the best experience picking up my Ford Ranger. Everyone that works here is friendly and knowledgeable. Billy, Brian and Grant found me exactly what I needed and the whole process was super smooth.

Mack A

This dealership is by far the best dealership I have ever done business with . Initially had a pretty bad experience with the Salesman I dealt with, however when I reached out to Billy Eansor , he called me on his personal cell phone within minutes and assured me that my needs would be looked after . Between him , Will Taylor and Evan Rietdyk , the stepped up way better than my wildest expectations and most definitely made me a customer for life . Couldn’t thank those three individuals enough for what they did and the huge help they provided me . Highly recommend this place for anyone buying a new or used car or truck .

Shyanne Jones

When I bought my car I was given 2 free oil changes both of those oil changes took over an hour and a half each to do and they didn't even top any fluids up (including my coolant which is now below the minimum line) I'm glad my 2 free oil changes are up never going back here for oil changes.

Dillon King

Went in to Courtesy Ford to buy parts for my Ford Escape and met Brandon. He was extremely friendly and offered me insight into current promotions being offered by Ford. Within minutes I was test driving new SUVs and F-150s. Brandon found me a great vehicle at an amazing price. I have referred friends of mine to Brandon, and they have had nothing but great experiences with him. Thank you Brandon!

Dwight Harris- Catunto

Amazing customer service, Aaron Paul gave my father an amazing deal on a brand new 2020 F150. Would totally recommend him to anyone when it comes to owning a vehicle! Solid 10/10!

Edbryan Cayme

Got what i needed! Alex (service dept.) was very helpful when i got a problem with my Explorer which i love to drive by the way. The issue was resolved at a very reasonable timeframe and warranty claim was flawless. Thumbs up and keep it up! This is an update on my review. Last month one of my ford cars had serious issues due to wear and tear and just simply the car has aged but Alex helped me resolve those issues and explained to me technically the causes and the cost of repairs professionally and like any car owners, unplanned repair cost always hurts the budget but we managed to pull the repairs anyways but just this week, my wife and I decided to trade in that said vehicle and Alex gave us sound recommendations and advise with regards to warranty and maintenance service package on the new vehicle. Those advises made a big difference on our decision-making. Thank you Alex Tapia, Taylor Lamb and George Anderson for the help and top notch customer service helping us secure our 3rd Ford vehicle in the family.

Scott Boone

First I'd like to say if I could leave negative reviews I would because of this experience. My Fiancée and I came into this dealership looking for some information on the Bronco Sport model, we had walked into the dealership and met with the sales advisor who took us out to look at the Bronco's but right from the get go this was one of the worst experiences we have had in a car dealership. First, we walked around and all the advisor was doing was reading off of the window stickers on each car. Now I understand that each car will be different but it seemed as if he had no prior knowledge of the car other than what was on the window and if that was the case we could have walked around to read them ourselves then just asked for the keys to the specific car we wanted to try. Second, we sat down and the advisor had asked some questions about my fiancée's car which we were looking to trade in. She answered the questions (as she knows everything about the car) and after answering the advisor had the audacity to say to her "I'm surprised you know the answers to these questions about your car, normally when I ask women the don't know." The fact that he said this was appalling to us, it is one thing to think that in your mind but it's a totally different thing to say that to someone. The last thing that I will mention is that when we finally did get some numbers immediately this person had written us off, he was giving us lectures on how much it would be and that we might be better off looking at something that is a few years old or not looking at the Bronco and maybe an escape or something along those lines. This advisor never even asked what kind of budget we were working with or what we would be comfortable with, he had us completely written off the second we walked in the doors. We were very very disappointed and frankly disgusted with the way we were treated, we will never be back in this dealership and make sure to let other people know of our experience.

John Valenzuela

I brought my 2017 F-150 to be serviced (recall) at the dealership. Alex Tapia was my service advisor. He explained the issues regarding the recall and provided some additional tips to optimize my driving experience. Alex told me that it may take the whole day before the service job can be completed, but they called and picked me up from my home only within a few hours. I am very pleased with my service experience. Well done Courtesy Ford Team! John V.

Siona Hutchings

Sales people are great, but service department quite slow. Often appointments just for an oil change take over an hour, and they've never been ready for my appointment. If you can, get the shuttle service to take you home...

Brenda Holden

Our experience from the moment we walked into Courtesy Ford Service Department, where we were greeted by David Pomeroy, a Service Advisor, until we left 1.25 hours later, we were very pleased with the manner in which our vehicle and we were treated. We both were pleasantly surprised with the exceptional mannerisms of caring and politeness which we have not received in the past. Thank you David and to our mechanic.

dawn king

We had a flat tire on the highway (401) roadside assistance had us towed to this dealership for safety reasons and to get us back on the road. Christine in the service department was awesome. They couldn't repair the tire but they put our spare on and washed the truck before returning it to us. Amazing friendly service!!

Jenni Carrothers

Had issues with them from the start with customer service - I gave them a chance to redeem themselves (which they initially did). I had new issues pop up with my vehicle and customer service became an issue again. I decided on going else where for better service and now my vehicle is fixed.

Sarah Keeler

I have just purchased my second vehicle from Courtesy Ford and have been using the service department for five years. On all levels, I am very pleased with the staff and the quality of my service. I feel that all those I have dealt with are honest, hard-working people who genuinely care about me as a customer. I am very pleased with my 2017 Ford Escape and feel that it is the perfect match for my lifestyle and budget. Kenny is a thoughtful and professional sales person and George went out of his way to make sure I understood all the financing details. Even the staff at Ford Motor Credit have been very kind in answering my questions and straightening out a slight glitch in the paperwork. The service staff are all kind, cheerful and professional, and I find service visits to be convenient and thorough. Special thanks to Kenny for his professional and courteous follow up with me. In all our communications I feel that I am heard and treated honestly, kindly and fairly.

mike wright

I think that Dee and Matt did a great job helping me out and attending to a few license issues that I have at the present time by picking me up and dropping me off. They were very patient. They were not pushy and accommodated me . It was a good experience and I would recommend Dee and Matt to anybody. They are good people!

Robert T. Anderson

It was tough to give up the VW but I couldn't pass up such a great opportunity to drive away in this sweet new MKZ! Thanks again to Bill and Meg Eansor from Courtesy Ford Lincoln and their entire staff! Best dealer in ‪#LdnOnt‬ If your looking for a new car be sure to ask for George Anderson, Luis Frada or Brandon Flonders

Xander Cunningham

Five star service always provided thanks to Kyle Cornet in the Service Department! His efficiency and professional attitude is second to none. Service is a huge factor for me when purchasing a vehicle and the fact I now own Ford and Lincoln vehicles speaks volumes for the costumer service provided.

Rachel Brown

My family and I have been dealing with Courtesy Ford for 15+ years. They make sure we are always taken care of on both sides of the dealership (sales/service). Fantastic job

Petey Colnago

I brought my 2015 F 150 in on April 6th to have the "Works" package done on it and was very happy with the level of service by the techs and the level of service by Alex who was my service adviser that day. I also brought my mothers 2012 Ford Focus in on April 10th for a recall and again I was very happy with the level of service by the techs and by the level of service of my service adviser who was David that day. Very happy with Courtesy Ford. It seems you can only post once for a review so I am just going to add this to my review that I did sometime ago. I brought in my 2015 F 150 in today (July 10th 2019) for a recall and Alex was great again. He processed me in quickly and the job was done quickly and I was on my way again. Very happy with the service.

Sandra Carnegie

Good customer service is the mainstay of any successful business. Supreme customer service is exceptional and exceptional customer service is what we have always received from Alex Tapia. He is always courteous, cheerful, knowledgeable and efficient. Thank you Alex. This excellent service from Alex is the reason we encouraged our son Justin Whittingham to leave Honda and lease an Escape from Courtesy Ford.

Seven

He did not hesitate to answer any of our questions or concerns about the vehicles that we looked at. He demonstrated a lot of the features of the vehicles that we looked at. He demonstrated a lot of the features of the vehicles for us and was aware of the new technology in each vehicle. We received a follow up phone call to ensure that we were satisfied with our purchase.

Sapphire & Lily Events

We always receive the best service when we visit Courtesy Ford! From oil changes, parts to the sales team we love each experience with the team. Shoutout to Luis, Dylan and Dave G from the sales team! Always such a pleasure working with each of you.

Jay Dawg

"Response from the owner 3 days ago Thank you for the review. We respectfully disagree." Wow - I can't believe this is all you have to say. How about standing behind your product and standing behind your service? Is this how you do business Courtesy Ford? Allowing someone to drive around in a brand new unsafe vehicle is deplorable. Whether it was a FORD defect or YOUR service error you should be bending over backwards to make things right! I am very glad I purchased my new Ford Escape at a different dealership!

Sarah Dutsch

Service today was superb. David Pomeroy was great...from vehicle drop off at 7am to pick up at 330pm...thanks for your professionalism and awesome attitude.

Lori Mackey

I bought a Ford Escape last week through Dylan Frada at this dealership. I would recommend this salesman and this dealership to everyone. Great service and no heavy handed high pressure sales tactics. Love my escape and I will definitely be a return customer.

Ronnie D

First visit to Courtesy Ford and it was a great experience, all of the staff were friendly. Christine was great to work with, just found my new Ford dealer for service needs. Thanks again Courtesy Ford.

Danny J

It is a good dealership. Had a very good experience purchasing our car. We regularily have our vehicle serviced here. Seems to be they may be under-staffed, always seem to be waiting. Would like to see the dealership take a bigger focus on technology. Had to educate myself on the apps available, and even update my own software on my Sync System. In terms of Ford itself, we purchased a maintenance plan. I have had difficulty finding information on what exactly is covered by the maintenance plan. However, we did just get rear brakes replaced and it was covered under the plan. Nice to not have that unwanted bill, and instead manage it through our monthly payments.

DL Stevens

Stellar work from all at dealership to resolve a known issue with the doors on my 2016 F150 Sport Super Cab. Service tried to repair under warranty 3x - oil pressure pump went at under 25,000K on trip home from Toronto and issues with first tonneau cover. At this point very frustrated at not willing to go forward financing that truck for another 5 years with problems and was considering not going forward with a lease on a third work truck as a result. I have a second F150 XLT work truck and we have purchased our personal 2017 Escape at Courtesy as well. I purchased my first two used F150's for my business there in the past as well. So a lot of vehicles and I was hoping not to have to go elsewhere. Had an opportunity to do so when at an industry seminar but chose to give Zach and Courtesy a chance to see what they could do - Zach spearheaded action - Will Taylor , Zach, Judy et al all stepped up and moved the issue up the chain and have resolved the issue beyond my expectations - and I am in a new vehicle and will also be leasing a third truck for my business come April.

Brian Dippel

I called this dealership on the Friday afternoon and was told that the sales staff start on Saturday at 9:00am. At 9:10 am I arrived and was told that all sales staff are at a meeting and will be available in about 30 minutes.

Matt Halpin

I came here recently and found every aspect quite satisfactory. The staff all seemed very knowledgeable and professional. There was no sense of pushiness or upselling and overall everyone was just pleasant to deal with. All my questions were answered without any air of condescension and I felt confident in dealing with this company very quickly. I had come here right after visiting another dealership that had basically none of the above qualities and the experience was just night and day. I actually enjoyed my time and wound up purchasing my car from here. Would definitely recommend.

Colin Ross

Thank you Courtesy and Matt Patterson for making my experience buying a new truck a great one! Will def be back to buy another.

jessica goyeau

The staff here are amazing! Peter and Matt were awesome at helping me get into my first car!! They were very welcoming and helpful! Would definitely recommend!!

Dan Tice

After a dissapointment in another Ford Dealership. All faith regained in Ford after dealing with Courtesy's salesmen David Gibbs, the helpful, smiling faces of all the other staff, and now a flawless 1st service. I'd recommend this dealership to anyone! They have certainly made Courtesy Ford Lincoln my #1 dealer im which I will turn to for years to come!

Steven Seely

Kyle (member of management) stepped in & took great care of both myself & car. I had a headlight installed which turned out to be faulty. Kyle ensured that a new one was ordered to reinstall without issue. Great customer service & representative of Ford!

Peter Seguin

Have dealt with this dealership for approximately 8 years. During this time have purchased 3 new and 1 used vehicle. Always a great experience and a pleasure to deal with. All staff friendly, courteous and professional. Have always dealt with Lynn Davies, salesperson. and definitely recommend both Lynn and Courtesy Ford Lincoln highly.

Linda Park

Courtesy Ford staff were very friendly and professional. Juan Montoya was very accommodating when working with me on the pricing of the many repairs. Also, Alex Mote was especially friendly and very helpful whenever I spoke with her and she was patient in explaining in detail what needed to be done regarding the repairs. I would definitely recommend Courtesy Ford Lincoln Sales at this location.

Lay Aguiberin

Had my service done today. As always, Alex is at his consistent excellent customer service mode. Thank you, Alex.

Nicole Spriet

Thanks Courtesy! I had a great experience purchasing my new Lincoln MKC. Mike Oliver was very helpful as I looked at a few options and Jarrett Spriet was a pleasure to work with. I was well taken care of, and I LOVE my new vehicle!

Richard Langas

I recently had a service with Courtesy Ford, and these guys were great. The service was quick and no problem at all, and Alex explained everything before i left the building. I'm really really happy for the service.

Sri Harsha Gummadi

Always received great service from Alex who greets me by name when I walk in. He goes the extra mile to make sure you get a positive experience on your visit. Very satisfied with the maintenance done to my truck. Highly recommend Courtesy Ford!

steve thomas

Horrible service when I wanted to spend my money on a brand new mustang. I guess I looked to poor .. I'm sure they will just say what all the other dealers say..." oh we have no record of ever dealing with you" ..haha..oh well ..I'm enjoying my new Challenger..too bad to. All I ever wanted was a mustang...now I can afford to own one and I get the snub.

ChampAtLife

Mike was very personable and found us the perfect vehicle to meet our needs. He wasn't pushy at all. Will be returning to him for our next car without a doubt.

Matt Cairns

I leased my Ford F-150 from Courtesy Ford, I was assisted by Brandon Flonders. He was friendly, knowledgeable and extremely helpful in finding me the right vehicle for my needs and at the best price. Great experience and I never got that feeling of being pressured, which was a big plus!!

Brody McAvoy

My wife and I had an awesome experience at Courtesy dealing with Dave Gibbs. Such an easy and professional transaction. Everything was ready for us when we showed up. Dropped off our trade in and picked up our new Explorer. Could not be happier. Great service. Highly recommend going to seeing Dave.

Neil Crompton

I bought a used car from them. They agreed to fix 6 or 7 minor things as part of the purchase price. It took over 3 months and 6 trips back to the dealership to get this done. They promised to have all the fixes done when I first picked up the car, but just didn't do it - no reason given. Every time I would bring the car back they would fix just one or 2 things after which I would have to explain to a confused person at the service desk that the work we had agreed to was not done. Then I would arrange another appointment and they would again only do one or 2 fixes. There was either no communication between the person who sold me the car and the people in the shop, or they were trying to get out of doing the fixes. It was very frustrating and time consuming - especially since they never answer the phone at the service desk. A few months after purchase, when I was still trying to get them to do the fixes they had promised, I tried to call the owner and the the general manager, but they would not return my call. I sent an email to the GM and he would not respond. I sent a follow up to that email and he finally sent back a reply saying that "I understand that the commitments made as per the sale have now been met", but they had not. I got the feeling that I was just a nuisance to them. In the end they did do all the fixes and I am very happy with the car. I was just not impressed with the service.

Dylan Patrick

The service department here is terrible. Every time we come in there is an issue with cost. If I send my spouse in she is always over charged and then I have to come in and dispute what was charged. We have bills for the same service and it's a different price everytime! On our most recent visit we were charged $480 but previously were charged $350 for the same service done. When I went in to ask about this the service advisor Shane said no problem, have your spouse come in before 5 pm when the accountant is here and we will refund the difference. So, she was able to go in today to have the difference refunded and was treated like a piece of garbage by Shane. He kept asking what they were refunding when he knew Damn well the situation as he told me the previous day to have her go in before 5. After arguing with her, my spouse was upset and commented that they were brutal to deal with, where he in response said "it's the other way around if you ask me, personally." What kind of customer service is that? It's one thing to think it but when you actually say that to a customer that is unacceptable. What difference does it make to Shane if the difference is refunded? Does it affect his wallet? Absolutely terrible customer service every time we have to deal with this guy. And this is just one issue, we have had several other issues when we have come in with our other vehicle. We will be going to Oakridge Ford from now on as they are far superior over this dealership.

Evan Mcnamara

I dealt with Daniel in service today and was very pleased. He explained my cars issues in-depth. He even went to the manager to help me financially after there was a billing error. I highly recommend him.

Mike E

We searched several Ford Dealers for a used Ford Escape. Of all the dealers we visited, Dan Bee at Courtesy Ford made us feel most welcome. He was not "aggressive" and we trusted what he had to say. Job well done. Adel in finance was also very helpful on the back end of the transaction. A great experience at Courtesy

L Simon

SO happy with my experience at Courtesy Ford! This was a really big purchase for me and I was quite stressed about it all but Bryan was very patient, explained all my options to me and I never felt pressured or rushed by him. He definitely made it easy and I left feeling so happy with my decision to buy from Courtesy! Thank you Bryan and the rest of the team. Can't wait for my new truck!

Kathy Roberts

Let me say from the moment you call until the very end of your experience it is nothing but professional. Alex is amazing extremely helpful, knowledgeable and simply a pleasure to deal with. I brought my car in for a remote starter and additional key and the service was nothing less than spectacular. Kyle in Service was very efficient, polite and was able to get everyone in and on their way to work on time. Lets not forget the shuttle drivers thank you for being so punctual. The whole experience was a smooth experience. This is the only place to take your vehicle.

Adam

Dropped off our F150 at the appt time of 10:30 for winter tire change and regular maintenance. As we did not need the truck immediately we agreed on a 4:30 pickup. There was no communication from Courtesy throughout the day. I showed up at 4:30 and was told it was not finished and they were to busy to call. I went into the waiting room and the truck was not even in a bay yet - it was still outside. I was told they fell behind in the afternoon followed by an apology. How would falling behind in the afternoon affect my appt at 10:30 in the morning? Clearly, Courtesy assessed the revenue from our service vs other vehicles and pushed ours out as long as they could until they ran out of time. It took two weeks to get the 10:30 time slot and I was asked if I wanted to rebook with no compensation for my wasted time like a discount on the oil change or tire swap. In such a competitive truck market, service makes the difference. I will be taking the service for our new truck elsewhere. I would recommend to customers they do not give Courtesy extra time to keep your vehicle or the same thing will happen to you. I should have said I wanted it at 12 and I'm sure it would have been done.

Edwin Ross

I never have to worry when bringing my vehicle in for service at Courtesy. All the team there are very helpful and explain the problem to me and what the best course of action is. Most recently dealt with Juan who was great on the winter tire switch over and the works package. The young lady who cashed me out was very pleasant and courteous.

Zachary Ramsey

I just recently leased a new 2019 Ford Mustang and had an amazing experience at Courtesy Ford. The entire sales process was clear, easy and concise. I am in love with my new car! Dave Gibson was a fantastic salesman, zero pressure. He was knowledgeable and answered all of my questions. I couldn’t be happier with my purchase. Thank you so much Dave for the world class buying experience! I recently brought my vehicle in for its first service appointment for a wheel balancing. I was treated to 5 star customer service from the moment I walked in the door. The service department at Courtesy Ford got me in right away, diagnosed and corrected my issue in a couple short hours. They picked me up from home promptly and brought me back to once again fall in love with my Mustang. The staff at reception were warm, polite and inviting. My Service Advisor, Kyle Cornet went above and beyond to make sure I was looked after and satisfied. I have never been treated so well by a dealership or service department. I will always be bringing my vehicle in to be serviced at Courtesy Ford and encourage everyone else to do the same. Top notch service with a smile! Made my day, thanks to everyone in the Service department! You can count on my referral any day!

Kris Chute

Thanks to Lynn for the great service. Have bought several vehicles from Lynn and appreciate the long term relationship. Also had good experience with George in finance. Quick and very professional.

Richard Waithe

Sept 11th 2019 Thanks to Shane Moss and Moses Andre for once again providing outstanding service, answering my questions and addressing all my concerns and some I didn't know I had. Once again my Fusion is working beautifully. Thanks again. Richard.

Lesley Dancer

Purchased a 2011 F-150 here brand new and have been bringing it back for service here since. I highly recommend Courtesy Ford to anyone looking to purchase a new or used vehicle and even for any service! Juan does an amazing job at the service desk he always keeps me posted on whats going on and gets everything finished for me in a timely manner. Thanks Juan!

Lorie Willits

Alex, David, Adel and the staff at Courtesy Ford have been so kind, friendly and customer service at its best!! They go above and beyond to help me out when i have a problem or a question. Thank you!!!

Lari Peters

I have bought most of my vehicles from Courtesy Ford. Service is usually excellent!

Omer Faruk

I bought a used car here and later brought my car for regular maintenance twice. I was very happy with the service. On my last visit, service rep Alex was very helpful. He explained all the process very well, answered my questions in full detail and I got my car serviced in a very short time.

Barry Ball

Kenny is an excellent salesman. He was always available when we had questions and always answered with straightforward answers. The whole experience was a pleasure and we would definitely do it again.

James Lynch

I recently purchased a new Ford Explorer from Courtesy Ford Lincoln. I had the pleasure of working with a gentleman named Matt Patterson. His knowledge and expertise made this process very easy and stress free. We walked in not knowing exactly what I wanted or needed but he was extremely patient and understanding. His explanations were honest and transparent which made me feel confident in our purchase. Not to mention the prices were outstanding!! We will definitely go back to Matt when I’m ready for a new vehicle.

Mike Marienwald

Service is a scam. I have been dealing with Courtesy for 17 years now and unfortunately have had enough. Each time I bring my car in for service I get this big list of what it needs. About 3 years back I got a list of things to do of over $3000. I started having them done as I could afford and then thought it just didn't seem right to replace all this stuff when the car seemed to be working fine so I decided to go to another ford dealership to ask them if I had any problems with the vehicle that needed repair, surprise NOTHING. I was in again about 6 months ago for an oil change and asked them to check the front of the car (I should have known better) I got a list worth about $4000 or work the had to be done. Once again went to another dealership and rear suspension was good (not according to Courtesy), left front hub which Courtesy said was dangerous was OK, and all I needed was some small work on the front which cost me at the other dealership under $300. Bottom line is if you trust Courtesy I suggest you have very deep pockets. Courtesy obviously you have lost a loyal customer of 17 years.

Stephanie Azzopardi

Took my car in for some recall work to be done. Very friendly. Got me in and out in just a few hours

Katie

AMAZING customer service!! Courtesy Ford has such an awesome team and the management is incredible. I felt so welcomed and comfortable walking into the show room. Thank you for providing me with a great experience. Highly recommended to anyone shopping for a new car!

Jeff Hodgins

Just purchased and picked up my new 2018 Ford Escape...Courtesy Ford made the entire process very easy and answered all our question during the sale and when the vehicle was delivered. My girlfriend and I would like to thank Garry and Matt for making this process flawless....I highly recommend Courtesy Ford and the sales team if you have any Ford/Lincoln needs.

Angela

I recently leased a vehicle for the first time. I worked with Dylan Frada who was absolutely wonderful. He was not only very knowledgable and professional, but he went above and beyond to make sure I got the best deal for my prior vehicle and patient in helping me weigh the options of leasing over buying. It was a great experience to feel that he had my best interests and needs at heart. I would highly recommend Dylan and will definitely be in touch for my future vehicle needs. Thanks Dylan!

Danny S

I always get the best customer service experience from this location. The service department is phenomenal. I recently had some work done on my 2015 Ford Escape and the mechanic noticed that all my lugnuts were swollen. They replaced it and I was not a happy customer at first - nothing worse then getting an oil change and tire rotation and receiving an additional 300 charge. On the follow up call I expressed in the survey that I was not happy with my service as I was not notified of the issue before the replacement had to be done. This morning I received a call from Alex who not only explained the safety concern but also the reason why the issue was not visible until the mechanic tried to remove them. However, that being said he gave me a cash credit of what the labor cost and that can go to my next service at the centre - it was about 80 dollars In times like these it is amazing to see solid customer service. They truly are a courtesy service to make sure you are truly sastified with your vehicle's service. 5 out of 5 stars.

Rob Knezic

Was in to see someone in service as my back left brake light was out. I was asked if I wanted to wait (take about an hour) or preferred a ride back to my office and a pick up later in the day. Decided to wait for the service to be completed. As per my previous dealings at Courtesy, they got the job done, well under an hour and while fixing my brake light issue they noticed the back left tire had a slow leak. I would have had a flat tire issue later that night or in the morning likely and had the crisis averted by an alert service team. From walking in to leaving Will Taylor took care of the issues and had me on the road in no time with the confidence things were done right. Thanks.

Car RamJet

Shane Moss is very knowledgeable, he tells you exactly what you need to fix your car, doesn’t add unnecessary repairs, realizes that I have limited funds and always makes me feel glad that I brought my vehicle to Courtesy Ford. Shane always gets me the best deal for tires, and shops around for discounts. He makes sure I have a loaner car as I don’t live in London, and that is very helpful. My daughter even brings her Honda here as we trust Shane to keep are vehicles safe and on the road. He appreciates that we are commuters and spend lots of time in the car. We recommend Shane Moss at Courtesy Ford for all your vehicle needs. Thank you Shane for over 10 years of keeping us safe and on the road! Happy New Year to all the Courtesy Staff!

Greg Dodds

Alex in parts was able to complete a complicated warranty claim for me. He went above and beyond for me to help get this done. I couldn't have done it without him and truly appreciate all the hard work he put into my case.

Lauren De Koster

I purchased my first vehicle with Courtesy Ford in 2016 and have been a loyal customer ever since. My Husband and I change our vehicles often, as we use them for work. Since 2016, we have purchased 4 vehicles from them + have recommended them to several friends and family members for their car purchases. Courtesy Ford is an honest, hardworking, family run business. As a customer, I have always felt a sense of family with all of the staff I have interacted with, and I feel confident that they will provide the best price, service, and quality for my purchase.

Dana Wile

I would like to thank Will Taylor for making my service visit as Courtesy a satisfying and appreciated experience. Will ensured that I was not inconvenienced in any way while his service team worked on a nasty Ford recall for my F150 truck. The service desk staff and shuttle drivers were top notch and ensure I was well taken care of. Thanks again Will and team for the memorable experience . Dana Wile

Gene Egaly

Moe and Gerry was a pleasure to deal with. Very professional. Stress free purchase experience. Will definately be back when my second vehicle needs to be replaced.

Brook Russell

Courtesy Ford Lincoln is the best dealership in London! Why would you go to any other dealership?! I purchased and service my Escape at Courtesy and get A+++ experience every time. Quick, friendly and quality service! Never a bad experience at Courtesy.

Janet Sullivan

Just got a great new set of back tires and the car is driving great. Service was fantastic and I was even shown a photo of the work that was completed under the car. Alex, at the Service Desk, knowledgable and honest. With thanks.

Steve Tremblay

Luis has sold me several vehicles over the years. I always got great service and value from him. He always listens to my requirments and find suitable vehicles to meet my needs and budget. I would recommend Luis to anyone.

matthew spehar

Honestly great service, I bought my 1st new F-150 here. I bought this truck over the phone because I live out of town. David Gibbs really made the process easy. He answered all my questions and made the sale seemless, I just drove my old truck in, signed the papers and they handed me the keys to my new truck. I have recommended a couple people already to this dealership and plan on continuing to purchase from them in the future when I'm ready for an upgrade.

Maria Giampa

Thank you Shane Moss for terrific service today. I called on the way home from work with a faulty left signal and was taken in right away. Always pleasant and timely in your response time. Happy New Year and looking forward to continued interaction with the team. Thanks again Shane!!

gillespie gardens

I'd recommend Kenny's professional opinion & advice to anyone. He went above & beyond to answer all the questions we had about the vehicle we were looking at. When he didn't know the answer, he went to the service department & asked their mechanic, before giving us an answer! The pickup cost more than I had originally planned on spending, but will last for years, well worth the extra. I Love it! He definitely had "the right vehicle for me" & my grand children. Thank you Kenny & Courtesy Ford!

Kevin Y

Recent experience at Courtesy Ford with Alex in service was great, very kind and professional experience. He knows what it takes to get the job done and he does it well. Highly recommend him, he will go above and beyond to make sure your experience is one you will remember and give you the peace of mind that you’re in good hands.

DAB

Recently brought my Grand Caravan in for winter tires after being fed up with the awful service at one of the Chrysler dealers down the street. What a difference in personalities of all of the staff but most importantly Will Taylor who took it upon himself to make me feel welcome. He was able to provide me with a fair quotation and was get my vehicle in right away to perform the service. This is the professional standard that every retail service should be providing!!

Wendy

WORST customer service experience at this dealership. 5 phone calls placed, reached out to Ford Canada, still no response from Courtesy Ford. I guess buying out a lease isn't income generating enough to receive a response.

Alexandra Mote

Courtesy is wonderful! Shane was my service advisor and he made sure all my cars needs were taken care of. They are doing everything they can at this uncertain time to keep their clients and staff safe and healthy. Service department was clean and most important, friendly. You feel like part of the family when you visit. Having the contactless drop off was a huge plus. Thank you for all that you do Courtesy!

Carly Didone

I recommend that everyone goes to Courtesy Ford Lincoln for purchasing and servicing your vehicles! Nothing but great service and experience. A great lounge to relax in while waiting for your car and an amazing atmosphere! The employees are kind and I always have some good laughs with them every time I stop by. Very welcoming and everyone makes you feel apart of the Courtesy Team!

jonathan heggart

While I did have issues with the service department over a few incidences, I will say that they have done a great job of going out of their way to rectify the situation. I realize that every business has their off days, but it's nice to know that this dealership does care about their customers and will make it right.

Brittany Doe

I went to Courtesy Ford last week to have my car serviced before the winter. I also had winter tires put on and it took no time at all. The staff was super friendly, as well!

Marney Kent

Had my first regular Mtce appointment. Staff was friendly and nice Lou get with food and beverages plus TV and magazines. Their estimate was optimistic so allow more time than they say.

Derek Wright

If I could give this dealership a 0 I would. We purchased a brand new vehicle at the end of October. We had nothing but problems after the pickup with this company. At our pick up time it was not read, rather than calling us to give the heads up I was left sitting at the company for three hours. Our insurance agent and us, have been calling every other day just to get a copy of our bill of sale. We just got it and it is Dec. 11th. They didn't even give us the ownership papers until a week after we bought it when I had to go and wait in the office. Made several complaints to the management in both e-mail format and leaving voice messages and never heard back. Spend your money at another ford dealership that actually values your business.

Jordan Reid

Was in the other day to have a recall deep air on my f150, great service, they completed the repairs on schedule. Alex was very helpful and courteous. It would be a 5 star rating except the service desk area is small and slightly cramped when there is more than 3 customers.

Eric Carteciano

Very happy with the service I get from Courtesy Ford in London on my F150. In particular, Alex Tapia always remembers who I am when I bring in my truck, and he jumps to help me. I enjoy working with him and highly recommend.

Dj Campbell

great service as always, had a slight hiccup but the service manager kyle rectified it right away. Very happy with this dealership.

Tyler Mccarty

Travelled from Sarnia to meet with David Gibbs and he not only lowered my payments but I upgraded 3 Trim Kits! Very professional and top notch customer care. Matthew Armstrong went through financing and customizing and did an awesome job. Very easy dealership to deal with and have the best prices.

Irving Delgado

SHOP SOMEWHERE ELSE FOR USED CARS. On January 14th, 2017 my wife and I put down a deposit for a 2013 ford fiesta SE. We were excited at first to replace our old car ,but an emergency came up that made it impossible to purchase the car since we were short a few thousand dollars that we couldn't afford. They offered financing but I didn't want to go into debt, Matt Armstrong gave me a number for someone who might be able to help me out. I called but it wasn't enough. I told him that I can no longer afford the car and that I need to walk a way. Up to this point I had a good experience with Courtesy Ford Lincoln. Matts 's demeaner changed, he became short and annoyed with me. I asked how we can work this out and he said "This is above my pay grade budd ,but you won't be able to just walk a way from this, someone else will contact you budd" then I left after that rude exchange. I called later and they wanted $2200 in penalties for a car I never had possession of. They said it was $1200 for the safety (something they need to do to even sell the damn car) and another $1000 for a radio they had to replace. They wanted me to subsidize the car so they could scam someone else. I said keep the deposit but iam not giving you anything else. Courtesy is a misnomer, they were unprofessional and rude.

Casey Moss

Pleased to share my experience at Courtesy ford, Shane moss has been a massive help with service on my car. My exhaust broke the other week, I had it fixed and back on the road the day after, It was amazing. thanks a ton for the service!

Marti Acton

At the beginning of June, I brought my 2013 Ford Edge in for a check. We’d been on a long driving trip and I wanted to have everything looked at, especially as the car was now over the recommended mileage for a once-over. Alex, who has been our service rep many times, was, as always, welcoming, understanding and very pleasant. A problem with a tie rod was found and worked on, in addition to the regular maintenance I’d requested. Timing was going to be an issue because of the unexpected tie rod problem but somehow, Alex made it work. I have absolute confidence in the dealership and Alex. He is a great ambassador for the dealership and for Ford!

Lauren Bak

I got my first car from Courtesy in 2014 and had a fantastic experience. When it was time for me to get a new lease, I reached back out to Mark and was not disappointed with the service I received this time around either! I recommended Courtesy Ford before my last visit and will continue to do so. Mark, the finance team, and the service team are all outstanding.

Rosielin Ramirez

Excellent service we experienced from Ford Courtesy. We just got our new Lincoln MKC and we are happy . From Dee who got us a good deal and Charles who help us acquiring the paper works on time. Our special thanks to Mr.Alex with his excellent service the usual for taking care of us.Thank you

Mark Gillies

I received great service in my last visit at Courtesy Ford with the help from my Service Advisor - Alex Tapia and as well from one of their mechanics, whom unfortunately, I don't know his name. I was there for a regular service appointment for my Fusion, and also needed to purchase four new tires. I already knew I was going to purchase them from Courtesy Ford, because I already did a lot of competitive pricing research and found them to be great with their pricing. There's no need to go anywhere else. They were both great in helping me make a decision on which tires to purchase, as I was not happy with the old ones. They were both very knowledgeable and recommended the Michelin Defender Tires. Alex also confirmed he had the same ones on his vehicle and that they perform very well in all weather conditions and the timing was right as they were on sale and pretty much costs the same as my old ones. He ordered them right away and booked my appointment for a few days later. That was great! They completed all the work in a short time and Alex got me out the door in good time on both visits. Always a pleasure to work with Alex and the rest of their team. Sincerely, Mark G.

Nelson Ferreira

I purchased a vehicle from Courtesy Ford in November of 2011. I'm extremely happy with my car. From Service to Sales I have found them to be very helpful and more than willing to accomodate my busy schedule. Some of these reviews are hilarious. One guy bashes like 5 different dealerships and specifically picks out sales people, must be a teenager or something. One review states that a car was sold from under them. If this was your first car buying experience you get a pass and I hope you learned your lesson. When you find a car you want, you gotta pull the trigger. Unless you took some time to save up a down payment no one is to blame but yourself. You took to long to make a decision the next guy didn't have to think as hard as you. Next time put a deposit down and you wont loose "your car". Anyone considering buying a car from here I would recomend you going in and taking a look around at what they have to offer. They are alot easier to deal with than some of the other dealerships I've dealt with in the past.

Richard Wilks

We never have any issues bringing our truck in for service. Just had our winter tires put on and regular maintenance performed last week and Will Taylor made sure it went off without a hitch! Dropped it off for the day and it was ready when promised.

LJ MC

“Without Prejudice” I was excited to buy my first brand new car and since I recently moved to London, I wanted to give a local business close to where I lived my business. As a result of my decision to use a local business to purchase a vehicle, I am now living a live nightmare. I was misinformed and mislead at the point of sale and now I am driving a damaged vehicle that I feel is unsafe, created by Courtesy Ford Lincoln. I fear for my safety driving this vehicle. So not courteous! I am so disappointed and I am blown away by the fact that I get to drive and pay for a damaged car created by Courtesy Ford Lincoln, while the sales people who made the primary error at the point of sale get to drive perfect working demo vehicles. The dealership installed an additional remote starter in a vehicle that already had Ford Pass and a remote starter. I later found out from Courtesy Ford Lincoln that the remote starter should have never been installed in my vehicle. Recently after an inspection from a different mechanic at another service center, I found out that I was driving around with a deployed airbag and a disconnected wire. I would have never known that I didn't have an airbag or possibly airbags due to the lack of a warning light. Courtesy Ford Lincoln’s service department was working in the area where the airbag was located and I think they should have noticed that the air bag was faulty and needed to be replaced My personal thoughts of Courtesy Ford Lincoln are if they can hide the problem, not come up with a solution and make the customer go away they have gotten what they wanted; the sale and the customer’s money. Customer service isn't difficult, yet, a dealership that claims that they are #1 in London and they are supposed to be courteous in my opinion failed to provide the basic needs of their customer; Knowledge of the Product, Accurate information, Appropriate Communication, and above all honesty. In my opinion, Courtesy Ford Lincoln’s owner, Mr. Bill Eansor doesn't care about the customer’s issue enough to respond to a request for a meeting or a phone call, nor does he care about resolving issues in a timely manner. I get to pay for a brand new car and constantly worry about whether my vehicle will start in the morning, the air bags will work or if the steering wheel will lock up while I am driving due to several errors made by Courtesy Ford Lincoln. So not convenient!

Rob K

I don't normally take the time to do reviews to be honest but was compelled to do so this time. Had my tire pressure light come on and tore one of my windshield wipers (right in my field of vision) as I was leaving my office for a day of meetings. Went into Courtesy as I was close by and someone out clearing the lot of snow directed me inside. I dealt with Will Taylor in the service area and explained my wiper issue and tire pressure concern. I let him know I'd likely have to leave and maybe return as I had a schedule to keep. Car was taken in and within no time had an explanation on the tire pressure issue and new wipers were attached. I was surprised at the speed and efficiency at getting things done for me. I asked the girl at the counter for Wills manager name and she said he was the manager. I was impressed that a manager was out assisting and handling customers himself. Thanks to the Courtesy team.

Jay Pratt

This is the place to go if your looking for a new or used car. All the sales men are easy to talk to with a no BS , no pressure, attude. The service is fantastic from the second you walk in. Aaron and Adel are the best at what they do, and helped us get out dream car...we will definitely be going here from now on.

Mary Lou Gordon

I purchased the rust warranty package and have experienced nothing but complete incompetence in the handling of my claims. Then they submitted a fraudulent claim to get money for work that was never done. They don't return calls. Never never purchase from here. Bad customer service!

Darlene Hewitt

We have just taken delivery of our 4th Lincoln from Peter and Courtesy Ford/Lincoln. Peter is a joy to deal with and always makes sure that we are well taken care of. I highly recommend that you check them out.

Michele Haynes

I purchased an F150 from Courtesy and must say the experience was excellent. I dealt with Kenny Haynes and he went above and beyond to get me the truck that I wanted, red with a moon roof. The vehicle that I traded in was also purchased from Courtesy and Kenny handled that deal also. All of the staff that I have come into contact with at the dealership have been friendly and helpful.

Laura Davidson

My whole experience with them was great. The service people explained everything to me in detail and I just love the friendliness of the staff. I love my c max and am thankful Sean Davidson found this car for me

Jettie Plumb

Have been dealing with this dealership since 1991! We wouldn't go anywhere else! The customer service is beyond reproach. Everyone is very helpful, cheerful and professional! We always feel valued. Thank you each and every one of the staff members.

Joanne Strano

I continue to get all my Lincoln services with Courtesy and Brooke is always the most helpful and an absolute pleasure to deal with! She always works around my schedule and ensures we are happy with the experience. I will continue to use them for all my car needs!

Patrick Thorogood

Bought a 2013 Fusion a few years ago and love it. Take my car to Courtesy for oil changes still strictly to deal with Scott in the service department. He knows how to take care of a customer. On one oil change they informed me I couldn't take my car off the lot due to a recall issue and had to fix it first. Scott sent me on my way in his personal vehicle as they worked on my car. Can't ask for better service than that.

Mike Palhava

Louis Frada worked with me to make sure I purchased the car that I wanted and worked with my budget as well. He provided excellent service from the moment I stepped into Courtesy Ford London until I drove my 2017 Ford Focus SEL off the lot. He even went the extra step to send me guides and videos to help me understand and use all of the components and extras specific to the car. I am extremely happy with the vehicle I purchased and recommend him to absolutely everyone who is looking to purchase a vehicle. Adel Al Reyes (Finance) was amazing to work with as well.

Sebastian Giraldo

Had an oil change for my C-class and the service was Top notch. Service specialist Juan was extremely helpful and courteous! thank you for a great experience Courtesy Ford!

Ty One

Being my first car I was a little skeptical , but a friends dad referred me to Courtesy Ford and Mark Stevens . He took the time to explain everything I needed to know and got me into a brand new car for payments I could afford . Thanks to the team at Courtesy for looking after me . Ty

Angella Azhari

My husband and I purchased a truck from courtesy Ford last month and we are so truly happy with the purchase and service provided by there service manager Kyle Cornet. Thank you for all you for all the work you did making the truck our own.

Henry Galant

I have been into Courtesy Ford multiple times over the past few months and have to admit each time I dealt with Juan (service advisor) and received exceptional service from him and the team. Juan was very pleasant and acknowledged me by my name each time and had all the answers that I was looking for. I give Juan and the Courtesy Ford team 5 out of 5!

Logan Kimmel

Had a great experience with Dave. Our car wasn’t big enough for our growing family, Dave made the entire process of getting a new vehicle seamless. Gave me the numbers upfront and didn’t make me feel pressured into anything. Overall process was easy and far less stressful than any prior experiences with dealerships! Would highly recommend Dave at Courtesy Ford Lincoln!

Lea Stumpf

This will be my 2nd vehicle with Courtesy Ford Lincoln and I'm very satisfied with the excellent service they provide from start to finish. The staff is always friendly, helpful and they go out the their way to make your experience with Courtesy Ford a good one. Gary Flonders was extremely helpful in finding me a vehicle that I liked driving and also meets my families needs financially. Matt Armstrong made the process easy to understand and set me up on a maintenance plan that works for me. Also Will Taylor and Alex Tapia take very good care of you when you bring you car in for service. My experience with Courtesy Ford has been a great one and I would highly recommend them to anyone looking for outstanding service.

Steve Barned

I have been taking my company vehicle here for four years now. Great service from Alex Tapia every time, greets me by name when I walk in the door! Repairs/service completed within a reasonable time! Thanks for the great service from the whole team at Courtesy Ford!

Ian Turcotte

I was just at Courtesy Ford and they got me out of a jam. Alex Tapia help me out with my flat tire, and got me out and back on the road in 15mins. Thx Alex, your a life saver.

Amr Elkhayri

Very pleased with the service, the information provided and courtesy (no pun intended). I purchased my vehicle from there and continue to have it serviced with them. They have been very consistent over the couple of years I have been their customer. Thanks guys!

Londoner

Dealt with sales guy named Dee, he's the worst I've ever worked with, not only does he not get back to you or do what he says he's going to do, but then he ultimately just ghosts you. Won't recommend this dealership ever.

Seth Pollery

Been dealing with Courtesy Ford for years, mainly Parts. I deal with Frank Colombo. He's easy to talk to and can source just about anything. He has never given me the wrong part and his prices never change once he's quoted you. I've had old parts with the part # rusted off and he figures it over the phone. Saves me time and money. Its worth the wait on hold if he is busy with someone else.

Zack

Brook in service set me up with a full tint on my windows. It was done promptly and i even got a ride from my house back to the dealership to get my car. Great experience, also a great price.

Tyler Owens

The folks here at Courtesy Ford are amazing! Judy and Tony were amazing at getting things sorted out with my vehicle. Especially after dealing with another dealership for over a year and not being able to fix anything!! That dealership needs to take lessons from tony and judy thanks again guys! Looking forward to working with courtesy ford for however long I own the vehicle.

Sue West

I had the opportunity to work with Charles Gardiner and Tyler in sales. I truly can't put into words how much time and effort both of them put into getting me in my mustang. There were some bumps along the way with service ontario; Charles jumped through hoops for me for almost a month. Ford could have said enough, we're not going to hold this car but they did. Tyler was on a day off the day I picked up my car and he came in into ford to be sure he was there when I drove my car off the lot. Some may say it is apart of their job, however, I can tell you it was most definitely not part of their job. Both Charles and Tyler went well above and beyond for me. I would highly recommend Courtesy Lincoln Ford in London Ontario. I will never deal with anyone else. A huge thank you to you both.

pavan devanahalli

Went to the used car dealership, met with Aaron Paul, great guy, not pushy. Overall I would definitely recommend Courtesy Ford Lincon. Thank you.

Jose Aquino

Had both cars in today. Christine was extremely amazing. She truly puts customers first. Iv always had a great experience with Christine.

Emma-claire Mitchell

My husband and I bought our car from courtesy Ford .. the service was outstanding from Cortney to the people at the service counter. I have never met better people in my life. . They are not just in the business of selling cars they truly care. Thank you guys your all so amazing.

Paul Chavez

Stellar customer experience and service! Peter was so great to work with. I put alot of trust in the process as I was purchasing the vehicle from a different city. Peter ensured all my concerns were addressed. I can't think of anything in which they could improve on. I would 100% refer anyone who is in the market for a vehicle, that they reach out to Peter.

Ally k

I bought a 2016 Ford Escape. Everyone that helped me was amazing and helped me understand everything. Shane Moss has been the best Service Advisor. He always makes sure my car is done quickly so I can get back on the road. Judy Kok has always made sure everything flows smoothly with my warranty. The whole Team at Courtesy is always there for their customers. I love this place :)

Brenda Quilapio

im a believer in service and maintanance. i can honestly say that i have found very few places that meet my expectation-when purchasing a car. its a nice feeling to be able to walk in from time of sale and trust someone to do the right thing for me as a customer- as well when its time for service. ALEX is friendly and very helpful every single time you can feel comfortable asking anything and its really help a lot--thats why we didn't think twice to buy the FORD EXPLORER 2017.!! thanks to ALEX!!

Sherri Madden

Shane from the service department was very helpful. Had answers to all of our questions and was able to get us in and out quickly. I would definitely recommend Courtesy Ford to friends and family.

Mike K

I was looking for a bigger truck but also was having a hard time letting go of the truck I had. I got recommended to Courtesy Ford and specifically Dave GIBBS. I was left with a 5 star experience by the dealership and everyone associated to finalizing the deal. I had a separate 5 star personalized experience from Dave GIBBS. A truck was found to fit my needs rather then the dealerships. Dave heard me out and knew his inventory very well. He pointed me in the right direction to which making a decision was easier for me to commit to the purchase. I was kept apart of the loop by Dave from the verbal commitment to my final signature. If you are looking for anything Courtesy Ford has to offer, give them a visit. Don't be afraid to ask for Dave Gibbs if you want the same 5 star experience I had. Thank you Dave and Courtesy Ford for a wonderful experience.

Dominic De Sando

Purchasing my new truck from Courtesy Ford was a great experience and one I am very pleased with. I am most impressed with the Service that is provided through Alex Tapia - Service Advisor for any maintenance I've had on my vehicle. When I drop off my truck I don't mind waiting for Alex to finish with clients and help me with my concerns because his professionalism is top notch and his character is very understanding and calm. Alex thank you for all your help and thanks to the rest of the service team!

Vicky Mascunana

Alex Tapia has been amazing. Always helpful and friendly! The Dealership is fortunate to have an employee that cares about his customers. Wants to make sure they are satisfied and understand what is happening at all times. Thank you for great Customer Service!

Al Nasser

Reese was amazing to deal with, as always and after buying more than 10 vehicles from him he continues to be the best. Absolutely fantastic experience, he looks after the customer and ensures that your experience is 150% exceeding all expectations. If 10 stars was an option thats what I would give him. Thank you Reese and the entire team at Courtesy Ford for taking care of us

Shelley French

I brought my MKC in and they took really good care of me and I was treated extremely well. I would like to thank Courtesy Ford for the awesome service. Thank You!

Salvador Cruz

Ford sent me a letter that I had to change the airbags of my car. factory defects, I had to go three times to receive the service and wait a year ... I think they are only interested in selling their cars

Lenore Travassos

Courtesy Ford, the name says it all. My sales person Dee is extremely knowledgeable and friendly, Dee was able to answer all of my questions and concerns, from start to finish the experience was professional and i would highly recommend this dealership and Dee to my friends and family. Thanks again Dee for making me feel comfortable and confident with the purchase my new car.

David Gibbs

Great place to do business ! Lui was such a pleasure to deal with. Very professional and not pushy. Love my new F-150 it’s exactly what I wanted!! Thanks

London Southwest

Nothing compares to getting behind the wheel of a new truck. The sight, smell, sounds and touch of your first encounter leaves your senses tingling. The research shows that your choice is the right one and excitement builds as you steady your hand to sign the papers. What impressed me most about my experience with the team at Courtesy Ford Lincoln was how comfortable felt, all my questions had been answered quickly, the entire experience was pressure free and I knew without doubt I was in great hands. Thank you Brandon, Meghan and the entire team at Courtesy Ford Lincoln; I will definitely be a repeat customer. Sincerely, Jordan Nash Oxford Learning Centre London Southwest

Blair Henry

Not please at all with the service department. They over-promise and under-deliver. And whatever you do when you're waiting for a pickup so that you can collect your vehicle, have some water and some protein bars or something says to sustain you during the long long wait. They will tell you the driver's on the way and twice now I've waited over 3 hours. For an organization called Courtesy Ford they lack the courtesy of giving a client a phone call to update them on some pretty simple things. Bad bad service. Unfortunately my warranty is registered with this dealership but you can count on me not giving them a dollar after the warranty is completed.

Dustin Plomp

Bought Truck from Highbury Ford (spare of the moment thing) but have used Courtesy Ford for all my service needs. Can be slow at times, once someone told me they didn't know where my truck was...but every time, items have been fixed hassle free. Will continue to use there great service and team.

Russ Edwards

Just had my winter tires switched over a few days ago and, as always, the process went very smoothly. The advisor Juan kept me updated of the progress throughout the day as I also had some other maintenance performed. The cashier Lilly was also very pleasant when she checked me out and went over the invoice and the vehicle checklist. Thanks again to whole service team!

Charles Kalloo

I have always dealt with Courtesy either buying....have bought the last 3 cars there, or servicing. I have had all of my cars serviced at Courtesy on a regular basis (oil change every 3 months) in addition to any problems that happen in between. The service department has always been very prompt, efficient in their resolving our problem(s), even in an emergency when I have had trouble "pop" up. And they have always given a thorough explanation of the bill after the work has been completed. We will be looking at purchasing another vehicle sometime this year, so I will be relying on Mr. Kenny Haynes to help us as he has in the past. Yes, I am a very Happy Customer!! Sincerely, Charles Kalloo

Arben Muharremi

I have so many good words for this dealership, I don't know where to start. Someone had the adasity to hack my account and leave a bad review. I personally feel embarrassed even though it was not me because this is the best dealership in Canada! I have no bad experiences and no bad words that would ever cross my mind or my mouth to talk for this dealership. For many years I have been a regular customer at this dealership and all I have got was the best service and excellent deals. I want to give a big shout to my friends Luis, Kyle, and the rest of their big welcoming team. I am so thankful and appreciate their respect, and I will always be getting my service there! - Ben Muharemi

Lexie G

Alex Tapia is awesome in costumer’s service. I had our for MKC checked for updates lately. And was advised to get our change oil and tire switch on the same schedule. We just moved to St. Thomas but still our loyalty stays on Ford Courtesy because of Alex Tapia. My son enjoys his ranger and can’t wait for the next visit. Al Gayagoy here! Maraming salamat! Thanks!

Brittany Wood

I bought a Escape from a toyota dealership in another city and when the car needed major work they were both amazing. Courtesy took the car late at night and drove me to the airport where I had a loaner waiting for me and picked me up from the airport as well when the work was done. Thanks to Dylan from sales who drove me to the airport after the shuttle service closed for the night, thanks Judy for making sure everything went smoothly when I brought it in. Thank you to Tony for doing an amazing job fixing the engine. Thank you to Shane for being so patient with me. You guys are amazing! Its things like that and how amazingly helpful and understanding you guys are that keep me coming back even though I live across town!

trevor pickett

I come to Courtesy Ford for all my vehicle needs. Daniel the service advisor is very helpful and always makes sure my vehicle is done in a timely manner. I would definitely recommend Courtesy Ford Lincoln and Daniel in service !

Derek Donohue

Overall great experience! I was in the other day to deal with some recall work and was helped by Chrisine. Christine was super helpful, very efficient and just great to deal with. Thank you Christine and Courtesy Ford I will return.

Laura McKillop

5 star Horror Story" There is nothing Courteous about my damaged vehicle! I have tried to speak with the owner and deal with my situation. The dealership made a huge mistake that caused electrical damage to my brand new 2018 Escape. The dealership installed an additional remote started in a vehicle that already had Ford Pass and a remote starter. This is where all the problems began. I was misinformed at the point of sale and apparently, the sales associates were very confused as to which vehicles had sync 3 capabilities and Ford Pass. I purchased a Ford Accessory remote starter which was installed by the Courtesy Ford Lincoln Service department. I later found out that this remote starter should have never been installed in my vehicle and I now have electrical damage to the vehicle. The Ford Engineers have been contacted and they have not been able to come up with a solution to repair the damage to this date. I have had no response from the owner to my requests for a meeting or phone call. I personally have been very patient and willing to work with Courtesy Ford Lincoln to find a solution to my damaged vehicle. I have had this vehicle since January 5, 2018. I have had nothing but problems and I have been misinformed several times. Recently after an inspection from a different mechanic, I found out that I was driving around with a disfunctional airbag and a disconnected wire. I would have never known that I didn't have an airbag or possibly airbags due to the lack of a warning light. Considering that my vehicle had been in the Courtesy Ford Lincoln Shop several times and that they were working in the knee bolster area where electrical wires were housed, I believe that it would have been Courtesy Ford Lincoln’s service department’s responsibility to recognize that my knee bolster airbag needed to be replaced. I would have been hurt very badly had I been in a car accident. Ford makes a good product but dealer errors are not covered by the manufacturer. Ford just sells the vehicles to the dealers and Ford has no control or stake as to how a dealer chooses to run their business. If your problem is manufacture related you are covered, but as soon as it is a dealer error there is nothing Ford of Canada can do for you. I love Ford's, but my nightmare continues and I am driving a damaged vehicle created by Courtesy Ford Lincoln. So not courteous. If you value your sanity and don't want to be told to get used to a vehicle that Courtesy Ford Lincoln damaged and they are sorry that this is happening to your car, Keep driving by. Mr. Eansor, I avoided posting anything online and I hoped that we could work this out in a peaceful manner. Apparently going public is the only way I will get a response from you. All you need to do is run my vin number to find out I am telling the truth. I fear for my safety driving this vehicle and I have truly lost faith in Courtesy Ford Lincoln.

Beth Ann Isaac

Alex Tapia is wonderful to work with. He has been nothing but helpful, informative and empathetic when my car needed many fixes. Anything to do with my car I call him directly. He’s understanding and easy to work with. He helped me out a lot and I couldn’t be more appreciative of him and his work.

Paul

I have been bringing my cars here for years and usually deal with Kyle, and I am always happy with the service. Kyle and the service team are always pleasant and take the time to explain what needs to be done no matter how busy they are.

Derek Mathers

David Gibbs is the best around. Top notch guy. Will make sure he does everything he can to get you the vehicle you want. Highly recommend

Paul Walsh

Awesome experience! Thanks to Aaron Paul! We love our new Flex! Happy to be apart of Aaron's first sale with the Ford team. Great customer service!

Robert Lesser

Had a great purchasing and after sales experience with Juan. He was very helpful in quickly finding the vehicle with the options that we required and in co-ordinating the delivery process to ensure the F150 had the extras installed for delivery in short order. Even a few days after we took possession, he was still very helpful answering our questions promptly. Thanks for the great experience and hospitality!

Dave Purdy

I recently had my Ford Focus serviced at Couresty Ford and I was extremely pleased with the level of service I received and how easy they made the experience. Kyle Cornet took care of all my needs from arranging shuttle services to keeping me informed throughout the process. Kyle also arranged to service a recall notice and managed all the repairs a head of schedule. I also appreciated having my car washed and ready for the road. Well done Kyle and the Couresty Ford team.

Jad El

I recently got a new set of snow tires ordered and installed at Courtesy Ford Lincoln and the process, start to finish, was phenomenal. Brook was extremely helpful and informative along the way. Through conversation we were able to uncover which tires fit best. On installation day I simply came in dropped my car off and they even had a car ready for me while the snow tires were being installed! Amazing! Thanks again for the outstanding service!

Arts Collective

I wish it were possible to give zero, as this is about as accurate of a depiction for the customer service I've received. I purchased my vehicle 3 years ago and have been told since I work in health care to go with a full service plan including pick-up and drop off services for fluids and maintenance... they kept going to the wrong address for 2.5 years and didn't change my oil or reset the computer on many occasions. There was rust on my vehicle after one year and this was not attended to and instead was told after three years they don't offer this. They are either grossly incompetent or scamming their clients- not sure which is worse. Will not be purchasing from this dealership again. There poor customer service affected the safety of my vehicle at times. Would not recommend this dealership.

Amanda Whatley

My husband and I recently took our Escape in for service and as always, Alex went above and beyond to make sure we had a great experience and were aware of what work was being done. We have dealt with him several times in the past with our Escape and past Focus, and he is always friendly, polite and knowledgeable. We are very satisfied with the service we received!

Jared Williamson

Excellent experience as always. Alex in the service department always goes above and beyond for me and my F-150. Highly recommend Courtesy Ford as a dealer and for the service department. I will continue to return to Courtesy for any of my vehicles and service to my vehicles.

Linda Griffiths

My husband and I went shopping for a new vehicle on Friday Sept 15th. We had researched the web site for available used cars, suv's etc before going up to courtesy ford to start test driving. A very pleasant man came out to assist in our endeavours, his name was Kenny Haynes who made us feel like a million bucks as we went and test drove one of the SUV's that we had researched. After all was said and done we purchased the 2014 Ford Escape SE Chrome addition that we had test driven. Kenny made buying this vehicle seemless. Thanks Kenny it was a pleasure to meet you and do business with you.

Patti Savoie

We have had Dee a few times and he is always friendly happy and makes your visit his priority. He works hard for his clients and does his best to get you want you want and can afford. Will always recommend him great guy. Ty D also wanted to say stuff is amazing there.

Matt Locke

Have only positive experiences here! I’ve dealt with Brandon for both of my trucks and it has been seamless and very easy to deal with. I would highly recommend this dealership.

Kim Russell

What a great experience at Courtesy Ford Lincoln!! I purchased a pre-owned Escape from Mike in December. The vehicle was in immaculate condition with very low kms. I was surprised by all the features including Sync and ambient lighting. I never have to dig in my purse for my keys again as it has a push start and auto opening rear liftgate with the swipe of my foot under it!! Meghan and the management staff were very sweet and helpful throughout the process. The snow tires and 4 wheel drive have been a lifesaver with all the snow we have had. I feel safe and confident driving my new Escape at all times, and would highly recommend this vehicle and dealership. I look forward to my first service experience.

Wanda Kean

LOVE Courtesy Ford. I just bought a Ford Escape from another dealer outside of London and spoke with Dave in service to see if I can bring my Ford to him if I ever have any issues. He was very professional and I must say very accommodating. He made me feel important and that my business would be appreciated there even though I purchased elsewhere!! Definitely someone who appreciates the prospect of new customers! Well Done Courtesy Ford!!

Shubham Garg

I could have give better rating to this dealership but because of some employees like Shane Moss I am giving it 3 stars only. Some employees like him gave torture to the customers and took all their hard earned money without fixing the vehicle. On the other side Mr. Will the GM of this dealership helped me out in every possible way he can. When I get in contact with him he helped me in fixing my car. I would give 5 star for his help. Hopefully their staff should also learn something from him and inculcate better customer service skills.

Matthew Albrecht

My favorite and trusted car salesmen David Gibby, very helpful and friendly service ...

Jane Smith

Slow and expensive oil change. Took almost an hour and fifteen minutes for a simple oil change that would take less than 15 minutes at a typical mechanic. What was the extra hour for? Suspect they just overbooked appointments and wanted to maximize the turnover, and assumed their customers were happy waiting. Also, the most expensive oil change I've ever had. They upped their prices -- cost almost $65. Could probably pay half of that doing it myself And next time, I will.

Mark Roberts

Bryan was a pleasure to deal with right from the start. He got me into a few different options for test drives, and even let me keep one for the night. In the end, he found a perfect option for me and a price that was fair for both of us. He was never pushy, let me take me time, answered any questions I had, and had my entire family in mind. I'll definitely be getting in touch with Bryan for my next vehicle purchase.

William Reddin

I would like to thank Daniel, Service Advisor, for the excellent service and communication while my vehicle was being serviced at your dealership. I am even thinking about purchasing my next vehicle from your dealership. Thank you.

Norman Thomas

Alex in service has always been knowledgeable, fair, polite and has gained our utmost confidence. Alex listens and responds with a fair decision. My wife and i always enjoy having our vehicles serviced at Courtesy and particularly with Alex as the Service Advisor. And I have come to expect bright efficient reception service (Alex Mote) and the interesting and informative shuttle service -(Bill).

Luan Anacleto

Thank you service advisor Alex Tapia for taking the time to thoroughly explain my car's issue and providing excellent customer service. Dealing with care with customers and not making them feel pressured in anyway will always create confidence, not only with the service advisor but, with Courtesy Ford in general. Keep up the good work Alex and team. Nowadays, customer loyalty is essential to be successful. Lu Aberin.

Candace Carson

Courtesy has been such a pleasure to work with. Brandon Flonders was exceptional at helping us choose the perfect vehicle to fit our needs. Brook Russell, the Lincoln Concierge, is always so cheerful, welcoming and attends to all needs promptly and with a genuine concern for customer satisfaction. She has consistently gone above and beyond in all areas for us. Would 100% recommend going to Courtesy for any/all of your future vehicle needs. We certainly will be!

Chris Lawson

Great service and experience every time I visit the dealership from sales to service . Will Taylor went above and beyond for my last service appointment. Highly recommend this dealership.

Melissa Hunter

Just picked up my new Ford Edge. Love it! Great experience dealing with Brandon Flonders and George Anderson. Brandon went above and beyond! From dropping the car off at our house for a test drive to providing many different options to work within our budget. No high pressure sales tactics. Would highly recommend Courtesy Ford!

Amy Vande Klippe

Brooke at Courtesy Ford Lincoln is great - professional, quick and convenient service. She's super accommodating to my busy schedule and it's always a pleasure working with her, we never have any issues or surprises! Definitely recommend seeing the team at Courtesy.

Randy Richards

I popped in today because a piece was dragging underneath my vehicle (apparently from the last oil change at a different location). When I explained what was happening, they took my car in, repaired it quickly with no charge. Didn’t ask my name or anything. Just fixed my car. Although I own a Ford, I didn’t purchase it here as I have purchased off of the same person for years. Kudos to Courtesy Ford for being ‘courteous’, efficient and awesome. I will definitely be having my vehicle serviced there going forward.

Ryan Warren

I recently bought a brand new 2018 Lincoln Navigator. This was my third Lincoln and fifth vehicle that I have purchased from Courtesy Ford. I cannot say enough about the level of customer support which was provided! It was once again amazing and I will definitely be back. I want to say a special thank you to Luis Frida for all of his assistance in helping me order the vehicle I wanted and to Will Taylor and his team for ensuring the vehicle was in tip top shape for delivery. We will definitely be back!!

Dan Lajoie

Kenny won me over from “The Dark Side” For a long while, being very skeptical of car dealerships, I bought used cars privately and used local service shops. One afternoon out of idle curiosity, I wandered into Courtesy and was directed to Kenny Haynes. Kenny surprised me with the number of questions he asked about my wants and needs in a car before we went into the lot. He then showed me several cars and options, no pressure at all. I could tell that he was a serious car guy and not just trying to impress a new customer. Then he proceeded to flash some very good prices at me. I happily bought a car that day and decided to try their service as well. That was about 25 years and 10 cars ago, all through Kenny and Courtesy Ford (please look up my review of their service).. Kenny knows and values his customers. When he got delivery of a car that might interest me, he would leave a short phone message and wait for a call back. Usually, his deals were attractive enough to at least have a quick look and often timely enough to actually consider trading up. And Kenny works for you day and night, ...literally day and night. One evening after business hours, he called to tell me that next day delivery was delayed because service discovered an item that needed attention before releasing the car. He explained the details and apologized for the inconvenience; he simply didn't want me coming in and being disappointed. Through the years, this has all been “ Standard Operational Proceedure” for Kenny. Without reservation I have recommended his services to many friends. And I no longer delve into the darker dealings of private car sales. Thank you Kenny Haynes. Dan Lajoie

Matthew Sawrie

I had an issue with this dealership and being a business owner I understand that from time to time mistakes and misunderstandings occur. It is not the action that makes or breaks a business but the reaction that matters most. In my case I was upset that such a an error could happen but I wanted Courtesy to have the opportunity to fix the issue. Well everyone gets a single star when a misunderstanding occurs, Courtesy Ford gets 5 stars for their reaction! I was so impressed with their reaction that I will not only post this here but to my over 2500 Facebook friends. Well done Courtesy Ford Lincoln!!!

Darlene Mckiel

Bought my second car there and had great service.

Ricardo Carranza

Had some issues with my car the other day and took it in to get repaired. Alex Tapia was able to assist me in a quick and efficient manner. Best customer service, even through these unprecedented times. Definitely would recommend! Thank you Alex and the Courtesy Ford team.