Reviews of Petawawa Toyota (Car Concessionaire)

Mathieu Beauchemin

Reliable, high resale value, great staff.

Chad Acker

Service is great usually, staff are friendly, nice building. Take our Rav4 there for service and spend a pretty penny to get our new vehicle inspected by the book from the manufacturer dealership. I was a little shocked to see the coolant reservoir below low when receiving our vehicle back. Even though it was checked off on the inspection. I generally do my own service on my older vehicles but since our rav4 is a 2018 and still had warantee I thought I'd leave it to the pros but I won't be leaving it to them again...

Sara Melissa Schofield

Amazing service and team!

Trevor Bourgeois

We got jerked around at another local dealer (different brand) and ended up back at Toyota for our purchase. When we bought our first car back in 2003, a similar situation happened in different city, so I'm wondering if it is just Toyota's business policies. What I like about Toyota is that they did the hide any little fees - they were up front and transparent, at least from our perspective having went to dealers locally, Toronto and Ottawa. I would go back to this dealer and Toyota any day.

India Van Grinsven

Always wonderful service

Sarah-Shea Cove

Charles in the Service department is top notch ! ????

Eoghan Moll

CAF members, don’t mess around - this is a dealership that understands the requirements of service members. If you’re looking to get into a truck, do not hesitate to go see Ms. Heather LeBlanc. A military spouse who weathered both the Afghan War and troubles in Ukraine, she is no stranger to the difficulties both your lifestyle and vehicle experience. Both professional and extremely well versed in Toyota’s vehicle line up, Heather will ensure you’re prepared to tackle any challenge on and off road with your new Toyota. Can’t say enough good things about this team!

Jeff Contant

Had a really good experience with M Jim Chrétien. No pressure felt at all. Everybody from parts to finance insurance people smile at this store. I was well treated and this is what you expect even from a small community store. No grumpy people behind a counter with no manners. I wish other banner read my review cause there is a lot of work to do around. Keep on Rockin guys. They also give my Boss 50$ as a referral. Hope you guys continue to treat people the same way. Not only before their purchase. Toyota Tacoma 2020. :)

Garry Coburn

Qwen Fiebig, our Sales Rep was wonderful. She was outstanding. My wife & I would rather have a Root Canal than have to buy a car. Qwen made our experience enjoyable from past years at other dealerships. Thank you.

Jim Hutton

Fast friendly service. When I asked for a clarification about my bill they answered quickly. They know their stuff.

LeeRoy

Had my wheel bearing replaced only to find out it was installed on the wrong side. Marc was helpful in making sure everything was settled correctly. Good customer service.

nick s

Excellent dealership. No BS, no pushy staff and honest sales.

James Martin

Always have a great experience with petawawa toyota, from purchasing my car, to servicing, the friendly staff are always a great help

Candace Plotz

So often it seems that dealerships will take care of their clients - at the sales stage, however after you've purchased the car - what is the service experience really like? After purchasing a car in Ottawa and receiving the worst possible service over and over - Petawawa Toyota stepped up and fixed my problem. The service I received was next to none and the best I've ever received from any dealership. 5 stars for sure and I highly recommend! They will not disappoint. You've gained a new client! Thank you Petawawa Toyota

Rhonda Shee

Great service

Bill Boxall

Good, friendly service.

Emmanuel Sylvestre

Very professional advice and aggressive prices. I would recommend to anyone to give it a go and find out their many options in financing including prepaid lease.

Jingjing Wang

Great service team that are always ready to help!

Michael Brownlee

I called in October to book in an undercoating inspection (required by the warranty) and was scheduled for Dec 6. With this I planned my Christmas leave around the appointment to start on the 7th when I would leave the country. When I called in the morning, they told me it was a bad day due to snow/slush and that I should come back later. I explained I would be out of country for 2 weeks and had booked this over a month in advance and said I didn't mind the wait if it took more time to check. I got the same response at the counter and was told I should have done the check in the summer. I couldn't do that as I was deployed until October when I called the first time and was on leave until Nov 16. In order to not void the warranty, I would have to do the check this December. You shouldn't be made to feel like a burden when attending an appointment that they booked. The staff should expect snow/slush in a Canadian winter and it isn't reasonable to ask me twice to reschedule, especially after I explained the hard timings now built into my calender around this appointment. This is the first experience I've had like this at this location but it left an impact. To the staff please contact Mike Brownlee if I've missed something in this response.

Charles de Vries

Great service at the garage - no charge to repair a rattling heat shield on my exhaust pipe. Always friendly and helpful!

Derrick Lister

Had an absolutley great experience dealing with a Sales Person Leah Cuffe! She was extremley knowledgeable about the product. We did not feel we were pressured at all! It was a lovely experience. If you are in the market for a new Toyota and your in the area, Leah is the one you should see!

George Burchart

Great staff good service

Courtney Ruelland

The best service. I will for sure take my vehicle back. This team seems to really care for their customers.

Cynthia Neumann

Excellent service

Nicole Lance

They have a few of chairs outside we can use while we wait for servicing and washed my car. Found address to other places I wanted to go and provided directions. Excellent customer service.

Fun Time

Top notch

Mariana

(Translated) Very good service! (Original) Très bon service!

Lianna McQuirter

We've been a customer of Petawawa Toyota for a few years. We make the drive from Stittsville just for the customer service and better pricing all around. Steve and Jim are great!

Patty Johnston

Had the Best Experience when buying a vehicle. No pressure. Thanks Mike Douglas and Gary and Steve. Best Service Ever. Thanks guys....It definitely was worth the drive the Petawawa......Well Recommend.....????????????

BDT Hohmann

Always friendly staff, pet friendly, free coffee, charge your mobile device while you wait

Sameep T

Always an excellent experience. Great group of people

Susan Eng

Service is very good and personnel are friendly and knowledgeable.

Justin

My apt was very good . The best place in the ottawa valley for sales and service .

Ron Taylor

People helping People! No salesperson serving customer attitude here. Worked with Heather LeBlanc and highly recommend the dealership as they treat you like they would if you were a next door neighbour. Great Experience all around. Purchased my new vehicle here.

Jonathan

Great service, friendly staff

Todd Briscoe

Got great advice today from Mr Douglas. A man of great wisdom. Thank you very much. I will remeber your kinds words and how to handle problems in the future. Your the real deal sir ???? ???? A leader a real asset to a great run Dealership Petawawa Toyota. Thanks again Todd Briscoe

Timothy Meighen

Best service in the Ottawa valley.

Paul Murphy

Thank you Jeremy! I managed to lock my keys in the trunk of my car....along with all the families Christmas gifts. I tried and tried to open the trunk but could not get it open. My keys were locked in the back and my trunk does not open without the keys. I called Petawawa Toyota and told Jeremy my situation, after he finished work he came over and spent 2 hours getting my trunk open. Thank you Jeremy, I really appreciate the service and i'm thankful you were there to help. Great service and excellent customer service.

Doug Melancon

Pat is great

Peter Moss

Great service

Denise Belair

(Translated) Very good service (Original) Très bon service

Jerry Maher

Best price in the area. Shopped around and they beat everyone.

Barry Carson

Very professional, courteous, and great to talk and deal with. Thank you petawawa Toyota.

Nicolas Aboumrad

good location

Frank B

I have been dealing with this great organisation for over 15 years purchasing 13 vehicles for myself and family. Great service, friendly and knowledgeable staff. A pleasure to deal with, no BS which is something that is foreign to most car dealerships. I to have shopped around and I always end up buying here. It is definitely worth the drive from Ottawa.

Seth Albert

Very helpful and honest

Hayleigh

I can't say enough about Doug down at Petawawa Toyota 2.0 (Pre-Owned), and the fantastic experience I had as a first time buyer. With this being my first car purchase, Doug took the time to explain everything to me, and to ensure I was informed about all of my options. Doug bent-over-backwards for me, and sold me a vehicle that I'm not only happy in, but that also suits my needs as a commuting student. If you're looking to buy used, go see Doug; you will not be disappointed!

Ursula Matchett

Outstanding customer service

Reg Hoover

Took a drive in the 2020 Corolla Hybrid. Nice car very quiet and comfortable. Salesman was excellent on pointing out all the computer and driving instructions. A vehicle that has greatly peaked my interest for the future

Marc St Jean

I bought a 2021 Highlander before Christmas 2020, for my wife's 40th birthday, which is just after Christmas. It was to be a surprise for her. Doug Moore went above and beyond, delivered it early morning as promised which was actually a Sunday! Needless to say she was extremely pleased. Upon us privately selling her 2013 Camry to a difficult buyer, Marc Lemire in service was quick to schedule a service appointment to inspect the car. That particular day all phone lines were down in the area. Marc took it upon himself to use his personal cell to reach out and explain everything. In world where customer service is a thankless job and mostly full of complaints, one must remember no one/company is perfect. Thanks for making our experience a pleasant one.

Kelly

I go there to have my 4runner serviced over the Toyota in the town I live in. Excellent service every time!

Sue Newman

Buying a car during the pandemic is really challenging, but it was made so very easy by Gwen, who was so very helpful, listening and suggesting options for what I was looking for. She went over and above in making my new car warm and welcoming on the coldest day of the winter, and even washed and switched the plates from my old car to the new one. I was also very appreciative of Amanda’s expertise in the accounting. She clarified all the details, which I really appreciated. Many thanks for excellent service, and quality products.

Lucie Fournier

Always caring and helpful .... bought approx 14 vehicles from Petawawa Toyota

John Lefebvre

Have been getting my Toyota serviced here for a couple years and decide it was time to upgrade to a new one the no pressure sales approach is what I enjoyed the most, kind a friendly staff in both sales and service, couldn’t ask for better. Thanks Gwen totally love our new 4 runner.

Gary Lloyd

Usually my experiences with Petawawa Toyota are quite decent, they have a friendly staff, always go through what they did when it comes to maintenance and clearly defines what the appointment is going to look like as far as timings are concerned. Today that all changed. Last week I took one of the mechanics for a drive in my Tacoma so that he could experience the problems I am having first hand. I was advised at that time to set up an appointment to have the vehicle looked at again. So today I bring it in at 7:45 am and advise the service desk to e-mail me when the vehicle is ready for pickup or if there are any questions or concerns. At 2:00pm I call the service desk and they advise me the vehicle is ready. When I go to pick up the vehicle they tell me that in all of their efforts they were not able to replicated to problem, which is why I had a service person sit with me and experience it. Surely out of all the vehicles like mine, someone else in North America must’ve had this issue. So I look online and find out that what I experience is common in the vehicle. That there are steps that the service tech could have looked at but failed to do so, instead they reset a computer and said let us know when it’s happening again. Today cost me $150 to get no further ahead with my concern. I don’t know if this is industry standard but maybe next time actually search the internet if you are at a loss of what could be the problem, instead now I am out $150 and received literally nothing for it. Thanks Petawawa Toyota.

Micheal Lefebvre

Great

Kevan Coulas

A great place to look around while you get the best service around done on your vehicle.

Jim Somerville

Very knowledgeable

Terry Mclaughlin

I had a wonderful experience dealing with Doug Moore on a new to me dodge ram 1500 We kept our social distance thru the quick transaction with all paper work and licensing completed by Doug I would highly recommend dealing with Doug and PetawawaToyota thanks

M Wallingford

Excellent dealership, very helpful

Mike Herzog

Exceptional Client Service across Petawawa Toyota... and that is why I drive from Ottawa (300km round trip)! In 2019 I purchased a Tacoma from Heather Leblanc of Petawawa Toyota and the total experience was amazing (and I am usually a negotiator). As opposed to all the specifics let me bottomline it - Heather and the Petawawa Team were great. No games just the best deal and the best trade in value of an older Tacoma. Just before Xmas I had some hiccups (damage and some concerns to be reviewed). Petawawa Toyota WAS ABSOLUTELY EXCEPTION! Heather quickly engaged to help me out, gained the support of her "Coach" (aka Mike Douglas) and Service Manager Marc to put all the pieces together (logistics and my truck!). What could have been an absolute nightmare was like a good dream. Well done Petawawa Toyota. Every single experience I have had with you all has been exceptional. If you are reading this review, I encourage you to make Petawawa Toyota your last stop in your road to buying or servicing a Toyota product. Amazing team that goes above and beyond. Thank you Heather Leblanc (Sales), Coach Mike Douglas (at the helm), and Marc Lemire (Service Manager). I am not surprised that Toyota President's Program has ranked Petawawa Toyota as the Number 1 Dealership in Canada! You earned it one client at a time.

Evelyne Gauvin

Poor customer service. Just bought a $50,000 truck from Petawawa Toyota and already having trouble. I went for my maintenance appt and had to sit in the wait room for an hour because they couldn’t let me borrow a vehicle. I don’t recommend Petawawa Toyota to anyone.

Roy Hunter

Worst dealer in Ontario to deal with always looking for ways to charge you more when there not needed

John Dixon

Petawawa Toyota has a great service department. Polite, helpful, friendly and on top of whatever your reason for a visit might be.

Steve Aleck

Treated my Mom like she was the most important sale they ever had, all the staff was awesome! Highly recommend!!! Ask for Jim!!

BCelectric c

Well it all started one early Saturday morning. I took off on a mission to find a vehicle i had seen online and petawawa Toyota was one of my stops . I pulled in the lot and spotted the vehicle, within 2 minutes Ian was there to great me and proceed to show me vehicle " in minus 24 degree weather " . Then we went inside were i was greated by a wonderful team , and i ended up buying there cause deal was right , people were honest and knowledgable and i felt welcome . Definitely worth the little drive ! Nice drive back in ur new vehicle. Thanks to Ian and the whole petawawa Toyota team! Brian

Cody Jackson

I work here

Tyler Chapman

General manager was extremely rude

Renee Van Den Berghe

1. Sold me a car with wheel locks and no key (the car had no wheel locks on paper) 2. Installed winter tires with the wrong nuts, which was unsafe. 3. Returned my car to me after warranty service with a cracked windshield. 4. Misplaced a piece of my car in their garage. 5. Said I needed new brake pads when they were still quite thick. A service that would have cost over $200 more than anywhere else.

Greg Gardner

I had a serpentine belt fail on my Dodge Ram. I know... not a Toyota but on the Saturday before Thanksgiving they were oppen and I was stalled in front of their dealership. They welcomed me in and despite not owning one of their products aquired a new belt for me and diagnosed a more serous problem with my truck that only the local Dodge dealer had parts for. They charged me a more than reasonable price for the work they did and apologized for not being able to do more! These guys are awsome! Really great customer service. Friendly and professional, take your business there with confidence!

Tracy Watts

Great staff. Always friendly and helpful. Service is reasonably priced

don bell

Good People selling great cars ....the dealership has been recognized as the number #1 dealership in all of Canada. Locally owned, it's your one stop shop for a great buying experience.

Helene Chasse

Had a great sales experience, Don Bell was wonderful. He found me exactly what I was looking for, and was super friendly and very efficient. It's an hour and a half drive there for me, and was well worth it. I highly recommend Petawawa Toyota, and Don Bell!

Britany Stone

Service is impeccable. We love our car!!

Caren Weinstein

Have purchased 3 Rav4's and have had the best service. Worth the drive.