Reviews of Murphy Ford Sales (Car Concessionaire)

Danny Henry

Hands down the best dealer in Petawawa Pembroke area.

Mathieu Beauchemin

Best selling truck, well located, fair prices and they support our Forces.

mark veitch

Bought a truck here in 2017, had it in for a service and to have a couple of minor "details" corrected and they didn't fix em. Service department is terrible. For my next vehicle I went to Kingston (James Braden Ford) and was not dissapointed. Best Ford dealer I've been to yet.

Scotty Cole

Best dealership around for customer service

Ken Ridley

(Translated) Courtius service (Original) Courtius service

Ginette Rivest

Thank you.......You are one in a million....Dreams do come true....Robert would be as proud as i am....Thank you to Ken and Tracey.....Will see you again with pride with my new Focus....Again thank ...Thank you...Thank you...

S Waito

Great sales staff as well as service , we are Ford people and will continue to always be !

Savage ATV

Purchased many vehicles from the team at Murphy. They make me feel like family everytime. Don’t hesitate to shop here when looking for your next vehicle!

Allie Ryan

Great follow up from the service department. After having some work done for a customer notification program, I was in Ottawa when a low coolant, service required sensor came on. They sent someone to meet me at the airport to check the car and to make sure I could get home safely.

Dale Luckey

They went above and beyond to make our sale happen

Joe Bongiorno

We live in Ottawa and recently bought a Ford Edge limited from Murphy Ford in Pembroke and we just couldn't be happier. We dealt directly with Michael Murphy. He was extremely helpful and available anytime for any questions we had and he even dropped it off. Fantastic service, great deals and a real pleasure to deal with. Highly recommend. Joe Bongiorno/Sherry Mallory

Stephen Doughty

I am very impressed and happy with the outstanding service I received by Greg Barr and his very friendly staff. They went above and beyond to make us happy with the repairs on our car.

Jacob Yerrek

Great service.

Steve Clark

Usually go elsewhere for service. Needed a small piece for truck. Called ahead, had to leave a message explaining what I needed. 50/50 chance of getting called back.

Brittany Snider

I highly recommend Pembroke Murphy Ford to all of my friends and family. They always provide friendly service and great deals better than any big city dealership I have dealt with in the past.

William Muldoon

I was impressed with my service advisor Andre he helped me with the key issue with my truck and resolved it a timely manner. Thanks again Murphy Ford. :)

J B

Most unprofessional service in the area! I would suggest never wasting your time going here. They treat veterans like low class citizens. Making someone leave on a flat because they cant complete service, Is completely unacceptable. This type of behavior shouldn't be acceptable.

Liam Corrigan

I had a great experience with the Murphy Ford dealership. Well managed and the service staff are honest and very helpful. They work hard to please their customers and it shows. I would recommend this dealership to anyone thinking of buying a Ford vehicle.

Mac Sanderson

Went for parts for my truck. Good service.

Jim Hutton

Friendly service. Sales were great. Highly recommend.

tom ackland

Dealership

Stephane Leclair

It’s the same thing every time. Go in to get a new truck and leave in no time knowing that I was given the best deal they could possibly give me. Scott just makes s**t happen!

Laura Young

Had my SUV serviced at Murphy Ford and the experience was great. Thanks Malvin and Craig .

Morgan Sanderson

Pembrokes one and only place for genuine ford parts with good staff as a bonus.

Steven Lauzon

Great service department

Brenna Jansen

We had a great first service experience recently at Murphy Ford with our new truck. Thank you Malvin! See you in a few months.

Apollyon The Destroyer

Uncertain

jeff quesnelle

The service at Murphy ford is beyond 5 stars!! They are always so helpful, friendly and the staff makes sure everyone gets the service they deserve. Today my car had an issue on the side of the street so I called ford and Wayne the handyman/ foreman/ guy that knows everything came to my rescue and had me back on the road in mins!! This service was amazing and Wayne was such a delight!! Thank you Murphy ford and Wayne for always having my back going above and beyond!!

Zach Remus

Everyone is friendly and will help you find the exact Ford you want!!

John Tayles

Great job and good vibes from the staff! Thanks again Malvin!

josh jackson

Have never had an issue with the service department and they have always been up front with me on any issues with my truck

Harrison Latulippe

Incredible customer service at Murphy Ford, Steve was very friendly, and professional. I told him what I wanted and where I wanted the price, he got it done no questions. If you're looking to purchase a new Ford go see Steve for a positive no pressure buying experience!

Robin Richard

I have never felt so insulted in my life. I went to Ford's in Pembroke inquiring about an Edge. I was very interested and ready to buy, however the sales people made me feel as if I was a bother and didn't want to help me in any way. They made me feel as if I was wasting their time! They definitely need a 101 in customer service. Needless to say I went to Lapointe's and bought a brand new SUV tonight!

Emily Hein

They go above and beyond. Great customer service; knowledgeable and personable. Jeff, Scott, Tracey, & Edward were all very easy to deal with. Jeff gave us a tour of all the new features. Would absolutely recommend them for your next Purchase or Lease.

Michael Walsh

Fed up with horrible vehicle repair service. A month to get the part. Constant rescheduling. Mechanic skipping out on the days work, forcing a rescheduling. I recommend not bringing your vehicle here to get serviced.

Jon Perrette

Thank you for working with me.

Bob Pearce

Great selection & they will work with you to get a vehicle if it's not on the lot... Speak to Clayton for fair pricing and friendly sales service ...

Dean Anderson

Thanks Malvin and Craig,. Your service team is very helpful and definitely goes above and beyond to help.

Chris Marion

Great service as always ! Super friendly staff !

Manon Francoeur

We love the service...no pressure from the salesman!

tamijaneanne

I had an emergency and just pulled in off the street with a major problem and was taken care of and on the road again in just over an hour. Many thanks to Andre at the service desk and an unnamed mechanic who were awesome to help so late in the day

Chico T

Brought vehicle this past Friday, without an appointment, for a transmission issue. The service department representative named Andre was very understanding and promised he will do everything in his power to have a tech look at the vehicle. Later that day I received a call that not only had they found the problem, but also fixed it (replaced clutch in the transmission). Unfortunately they could not reprogram the TCM because power in the entire region was now out due to a massive storm. Although not their fault he was very apologetic of the situation. First thing this morning, I received a call that the vehicle was ready. All in all a very good experience from that dealership which offers a service department second to none.

Chris McNeill

Went to Kanata Ford originally to look into trading in my 2014 F150 as they were promising more money for your trade in, Kanata Ford offered me below the low value of the Black Book. So I called Murphy Ford where I bought my truck originally 2 years ago. They offered me more sight unseen for my vehicle then Kanata Ford, as well gave my specs that I was looking for to my salesman Steve and he found me my vehicle and he gave me my price I wanted over the phone. I arrived in Pembroke early Saturday morning where I was greeted by the owner Mike and a coffee (Wow I felt like the most important person in the world) then Steve greeted me and we finished the negotiation for my trade and new vehicle. Steve and Mike both exceeded my expectation and made my vehicle buying experience very easy and with little to no stress, they made me feel like family. In turn, I have been recommending them to anyone that is looking to buy a new vehicle, hence when my parents get back from Florida they want to meet the team at Murphy ford as they are in the market for a new vehicle.

Will4bes

Purchased a truck here in 2009, replaced that truck in 2019, Great sales and service, friendly staff always helpful .

Shane Tanya Berlingeri

Good service when it comes to buying a vehicle, but getting it fixed? Whole different story. They never call you to tell you your vehicle is ready or if there are circumstances where the vehicle has to be left there for an extended period of time. I had to call them myself to find out my car had to be there a week. Did I get offered a loaner? NO! My primary vehicle gone and no way to get my kids to daycare or myself to work and they don't care to figure out a way to get you a vehicle. Oh they are out of loaners, well I guess your SOL. A week later and still no call or answer when I call all day, about my vehicle being ready. Piss poor service, something needs to change!!!

Nathan Wannamaker

I bought my first car at Murphy Ford and it was the most amazing experience EVER! The dealer, Bob made everything so effortless and helped me out so much and Traci as well with setting up all the financial stuff. I couldn’t be more grateful. Thank you so much! I definitely reccomend Murphy Ford ⭐️⭐️⭐️⭐️⭐️

Mathias Winfred Mariegaard

My third time buying a new vehicle from Clayton @ Murphy Ford. I have always been very happy with the smooth, friendly and knowledgeable treatment, and the price is always right. Thank you Clayton & Tracy! 10/10 would shop again.

Leanne Jones

My boyfriend was a mechanic there for 40 years

Andrew Gillespie

Fast and courteous. Great service.

Dawn Pelley

Recently purchased my Ford Escape from Murphy Ford. Very professional, knowledgeable & customer friendly. Steve Gallant worked hard to get me the vehicle I wanted at THE best price around! The Murphy Ford team outdid themselves from start to finish, making me one very satisfied customer!

Colin Rivet

Great service,no pressure sales,great service department,I highly recommend Murphy Ford

Rick Beaudry

Absolutely impeccable customer service. Melvin and the team got me through a tough "jam" being from out of town and in need of a fast solution to a complicated Ford 150 engine issue. Amazing "concern", responsiveness all the way through. Even the technician took the time to greet me with a detailed explanation of their findings. And they are STILL following up with me to ensure a solution was found in Burlington Ontario. Way to go Murphy Ford team!

Nabea alobaidi

Don't deal with these guys. Terrible service and i felt very uncomfortable. First theres is issues with the quality of work they do on my husbands car, then we have to wait months for a resolution. Still waiting....

Jennifer Dontigny

Had the BEST experience buying a truck! After messaging many dealerships and getting brushed off, Clayton was more than helpful... especially since I admittedly had no experience or real knowledge of which would have aided me in my search. He took the time to always message me back and answer my questions so I could have all my information I needed before making the decision to buy. Never pushy at all. 100% beyond happy. I will continue to recommend Clayton and Murphy Ford to anyone!!!

Steve Selway

Friendly sales staff Nice selection

Sarah Mooney

Such a great team! From sale to after sale, they are amazing. Learn from my great experience, and purchase a car from Murphy Ford!!!!!!

Corey

We are very happy with our new Edge and the service we received from everyone at Murphy Ford. They found us the vehicle and options we wanted at the best price. My mother and father in-law just bought an Edge from them as well and have nothing but good things to say.

Meredith Read

If you are looking for a new or used vehicle this is the dealership to deal with! Just purchased my new escape and couldn't be happier! From start to finish their professionalism and service was first class. Thanks again!!

Vanessa Paquette

I recently took my car to Murphy Ford to get a recall fixed. The service I received was amazing!! Malvin was very helpful and the mechanic Jeff did really great work. I will not hesitate to bring my car to this ford dealership for any further complications I have!

Charles Gallant

Second vehicule purchase from these guy's. Great Service and knowledgeable staff!!

The Canadian

not sure how service dept but sales is great!went in with a friend of mine to order his Focus RS. Got below MSRP. and considering they only got 1 for first launch that's pretty awesome. the branch owner even came out to meet with us. MSRP on the focus RS also recently went up and there honoring original price.

K M

Went in for service, very helpful and great atmosphere. I’ll certainly be going back.

Stavros Tsimiklis

Steve Gallant is honest, professional and I didn't feel pressured. Would strongly recommend him to help you find your next vehicle. Outstanding ongoing customer service!

Daryle Budarick

Fast service

Amanda Gutzeit

After dealing with dealerships in Kitchener, I must say that I was thoroughly impressed with the Service department at Murphy Ford today after calling about an issue my car is having. I've never had such courteous response and firm appointments without a run-around! After moving here from the city, I am so glad I don't have to take my Ford to a dealership I don't trust any longer! Thank you Andre from the service department for your assistance, and, reassurance that the parts will be there and ready to go into my car as scheduled (finally! past Ford dealerships were never this easy to deal with!)

Mac

Just bought a new vehicle from Murphy Ford. They bent over backwards for me - found a truck with the option packages I wanted, gave me a great deal on both the vehicle & my trade in - but, frankly these points are secondary. What impressed me the most? How they treated me. The sales tactics don't deserve to be called that. One on one conversations where the salesperson listened and responded based on my needs - that was my experience. Let me give 2 concrete examples contrasted against the previous time I purchased a new vehicle: Murphy Ford - full fuel tank, didn't ask for it, they just did it. Immediate Competitor - 1/4 tank of fuel. They fueled it after I complained and then attempted to charge me for it with a 3 cent / L surcharge on top. Murphy Ford - mentions dealer installed options, but removed them at my request to meet my budget. Immediate Competitor - extremely pushy attempt to get dealer installed option, kept repeating how they were giving a great price on it. 1 phone call later, what they wanted to charge me $700, I could get for $400 - at the same shop they used. $300 charge to drive the vehicle 2km. Yeah, great deal. Another example, no comparison this time. The vehicle I purchased had some mileage on it due to test drives / dealer use - engine is basically 1/2 way into its break in period, which is a good time to do an oil change. I requested an oil change to full synthetic (Ford uses semi-synth) and specifically mentioned that I would pay out of pocket. Picked up the vehicle today & they refused to charge me for it even after I insisted. That, ladies & gentlemen, is customer service done right. Murphy Ford just gained a very loyal customer.

Ryan Cybulski

Always get great service here. From the sales dept to the parts and service dept. Just great. Andre and Craig in service are 100% as well.

Mike Behm

The parts guys know there stuff!!

Daniel Larivière

Widowed mother (70 years of age) purchased a new 2017 Ford Escape (7th vehicle our family has purchased from this dealer over the past 20 years). While driving, low tire warning light warns her of a problem - Calls roadside assistance and the decision is made to tow her new vehicle to the dealership. She is told that there is NO loaner as these are limited and only available to patrons making a reservation. She is then told that the replacement tire will only be available in three (3) days... Given that there is no other vehicle to offer her as a temporary replacement, the option of installing the spare tire is made in order for her to drive around. She is charged 25.00 for a technician to change the tire. Suffice it to say, this is the type of customer loyalty the parts department, parts manager and general manager took - Not a question of money but principle. This dealer clearly demonstrates the level of commitment and value offered to repeat customers - NONE. Although we were told three days prior that they would take care of the charge, my mother was ultimately charged the $25.00 fee. After 42 years of working as a registered Nurse (palliative medicine) this is the treatment our elderly receive. SHAME on the Murphy Ford organization, you are not the pillar of service the community was accustomed too many years ago. It is apparent that the almighty dollar - $25.00, is more important than 20 years of family loyalty entrusted to vehicle purchases. This Ford Escape is the LAST vehicle that we will ever buy from you. Lariviere family.

Terry Aubin

My wife bought her Ford fusion here in 2006 ...it now has 340,000km and the service at Murphy Ford was always outstanding now we are going back to Murphy Ford for another new vehicle ... we have full confidences in this dealership and can't wait to get our new vehicle ... keep up the good work guys and thanks for the excellent and professional service ... we will never shop or buy anywhere else again... terry and Brenda...

Randy Foster

Fast friendly

Jessie D

Service department was pleasant to deal with and straightforward. Labour rate is a bit expensive in my opinion

Steph Rousseau

For the most part the service is pretty good... Difficult at times to reach a REAL person at the service desk.

Reg Hoover

Excellent conversation with a salesman. Will be bad in a while to make up my mind about a vehicle

rd&hm jeff

Normal Ford dealer ship

Joe Tirone

Mike and his staff always go the extra mile. Definitely worth the visit and wouldn't hesitate to recommend Murphy Ford to anyone looking to purchase their next Ford vehicle from them. Thanks again to Mike and your staff. Keep up the great work.

Crystal NL

Unbelievable service. The folks at Murphy Ford were able to diagnose and fix an issue with my vehicle (in 2 hours) that my previous Mechanic was unable to do in 7 days. I will never go anywhere else in Petawawa!

curtisharrington1717

Bought a new f-150 there recently. They were able to build the exact vehicle I wanted and were extremely paitent while doing so. I dealt directly with Edward Murphy and had nothing but a positive experience. Nice guy, tries hard, loves the game.

Jean-Pierre Rivet

Great service from both sales and service..in the last year and a half I have bought 2 new vehicles from them and my girlfriend bought 1 new vehicle.. we are both very pleased with Murphy Ford.

Danielle Balkwill

I brought my vehicle in for servicing here and after almost a week of them having it they were unable to come to any direct conclusion with what was wrong with my vehicle. They guessed and said maybe this part maybe that so I replaced it all. $ 2000 later and my vehicle is still symptomatic( but of course they barely notice anything). Everyone but them feels it. My vehicle shakes so bad on and off that I get physically motion sick. We now have to pray to make it back home for Christmas safely because we are out of money and unfortunetly options for finding a good maintenance supervisor or mechanics. I have had honest and good maintenance companies work on my vehicle before but unfortunetly its at the fords back home.The rentals they give you aren't garunteed either and if you do get one it will be filthy and barely make it up to speed. Completely unsatisfied.

Micheal Lefebvre

Service was great went in book for appointment gave the day I wanted thanks

Gary Sedore

I was looking for a used truck and had put out a few feelers. Mike Murphy called me and said that although he did not have exactly what i was looking for he thought he had a good truck that I might be interested in as it was a very good deal. I am in Ottawa and was not sure I could get to Pembroke soon enough but he offered to bring it down. He showed up the next morning and i test drove the truck in my Pajamas. It was a gorgeous truck and way more that I was looking for but he made me an offer I couldn't refuse. They took care of the paperwork and delivered the truck to me in Ottawa 2 days later in the evening. I took possession from Mike Personally and once again I was in my pajamas. I believe Mike thinks I stay in my Pajamas all day. They forwarded all remaining warranty papers to a local dealer for me and I could not be happier and would recommend them very highly. I love this truck so much that i hope it will last me forever but I use it pretty hard in the bush and when the time comes I will definately be heading up the highway to Pembroke and I will even change out of my pajamas before I go. Thanks Murphy Ford and a special thanks to Mike.

Daniel Duggan

They have always been professional and kind when I visit, sales and service has been spot on.

Andrew Steel

First time using their service department. They were very helpful on the phone and better in person. There was a complication from my vehicle sale and they were willing to contact the seller to sort it out on my behalf. They have my trust.

Scott Nasir

Brought my wife's new Ford for service and had a great experience with the service guys. Malvin was very helpful and the hospitality was great. I was updates regularly throughout the process and he helped us figure our satellite radio. Thanks again for your service and help. Very friendly service team.

Tina Longlade

I'm visiting from out of town, supposed to bring my daughter to Ottawa for Dr's appt about an emergency c-section, to start my car and it doesn't start. These fine folks, called roadside assistance and got me back on the road in less then 30 mins!! Thank you!

Greg Hanniman

Amazing help from the service department. Answered every question and got my car in and out quickly without feeling rushed

zoey hallman

Absolutely appalling service! Mike has zero respect for his clients! Absolutely petty and pathetic! I would rather but a car from Fred Flintstone. O stars if possible

Vokal Appli

I went in for an oil change. When I booked my appointment on the phone, I was asked how I take my coffee, when I came in for service, Malvin made a coffee for me just how I liked it :) where else do you get oil change service like that? The service guys at Murphy Ford are great, thanks guys.

andrew digiacinto

Great service

Lindsay Scherer

We bought our truck in October and we absolutely loved the customer service. This was the third vehicle me and my husband have purchased from murphy ford and we would happily go back when it is time to get a new one. We have also had our vehicles repaired there without any issues. We have found that everyone is very friendly in all the departments!!!

Joe Girard

friendly staff knowledgeable people at the service desk, repairs done right.

mathias winfred

I had a great time dealing with Malvin and the rest of the service department. Professional and friendly, just the way it should be. I will definitely be coming back.

Brian Gillett

Outstanding. First, I had an exceptional situation needing attention.. but it was a Friday during a pandemic, and I needed to be on the road Monday. Not only were they kind and respectful, but they had excellent safety measures in place, and I was completely comfortable. They ordered a part and had me back in my truck Monday morning. While it was in, they also noticed and addressed a recall item - a most welcome surprise. Great people that listened to my concerns and gave excellent service with a personal touch. I am extremely grateful.

mike heintzman

Yeah you can not threaten to sue people over a review and possible have your Warrenty department make sure they note down all the complaints a customer reports. Also telling someone you really don't care because they didn't buy the car from you is also an awful thing in my opinion you still get paid for Warrenty work.

Linda Hansen

Today I went into Murphy Ford to have my air conditioning checked once again after spending over 1200 dollars on it, they advised me it was a part that we asked to have replaced in the first place. They decided to replace an other part without explaining they didn't put in the part we asked for in the first place. This is how I see it. Coming from a garage business myself years ago, an honest one by the way. They replaced the part not necessarily needed and knowing I would have to come back to get the part I asked fo in the first place asking 600 more dollars. I must add while my son was taking care of this financially for me, as we just lost his father to cancer just recently, they took advantage of the situation. The person behind the counter said well that's how much ac costs on an 11 year old truck. He had no compassion or understanding of my situation. He actually laughed when he said it. So to anyone dealing with Murphy's beware of dishonesty.

Darlene Dechene

Love the way that this team went above and beyond to help us get into the truck we absolutely love. I cannot believe the lengths that our sale person went to so we could get into a reliable, wonderful, brand new truck. Would recommend that anyone looking to get a great truck for a great price go see the guys at Murphy.

Roger McKee

Good ????

Colleen Whalley

Murphy Ford is absolutely recommended! The best customer service I have had in a long while! Ken T is excellent at what he does. Ken and Tracy both were efficient and friendly. Drove off the lot with a beautiful 2021 escape. If you're looking for a new vehicle, and want the best go to Murphy Ford in Pembroke.

dave hughes

Excellent service above and beyond customer service. Thank you for all the help getting me in a ford .cheers

Anthony Legare

Went in on a Thursday, came out with a brand new truck on a Friday. I've never felt better leaving a dealership than I have at Murphy Ford. Great salesmen in Mr. Scott and Mr. Murphy, no stone left unturned. Great financial assistance from finance department. Overall 10/10 would recommend. Great dealership with great people and great customer service from everyone I interacted with. Tony Legare

Ivan M

Friendly staff, but after I asked to service my vehicle with tire rotation and balance they didn't notice that one of my rims was dented...expensive for very low quality work. Had so much issues with the work that refuse to go back unless it's free and I can't drive to another Ford del.

richard kauffeldt

Great staff. I love my new truck. Great buying experience.

Jack C

Awesome customer service and great staff.