Reviews of Lapointe Chrysler Jeep Dodge Ram (Car Concessionaire)

Krista Farrell

Great variety of vehicle styles and prices. Joel was knowledgeable regarding any questions my boyfriend and I had. We’ll probably be back to buy a truck!

Augusto Giammaria

Great service with Ethan and we will be back down the road.????

Jake Lidwill

Got my first car here, many thanks to Joel Forman awesome experience. I would reccomend

Mathieu Beauchemin

Love the staff ( receptionist is amazing ), good selection and fair price.

Paul Jefferies

Excellent overall experience, since Jimmy assumed ownership again. Staff were courteous, knowledgeable and helpful. Excellent price and trade-in value. Special thanks to Mike (who took the initiative to call for vehicle interest and walk us thru the deal), Matt and Tiffany (who went the extra mile to make it all happen, pun intended), Ada (who happily took our money) and of course special mention to an old friend, Paul Godin who put in a cameo. Thanks to all again. No buyer's remorse here.

Jeremy Palmer

Went into Lapointes to make a deal. Had a price point where I wanted to be with trade in etc. Originally wanted an appraisal on my current truck. Wasn't planning on buying until I got a deal I couldn't pass up. Outstanding service!!!!

Theresa D

Highly recommend Joel in Sales, he is not pushy or aggressive which we really appreciated

Pierre Bertrand

I would like to recommend Ethan as a salesman . He went above and beyond my expectations and recommended him to a few friends. Thanks again Ethan

Pascal Dupuis

Typical dealership, nothing special about it. Do not use their online services such as part or even new car inquires as they just don't bother replying or even calling back.....

Thankful & Grateful

The service was above and beyond what any expectations I had. This was my first time that I came to this Dealership because I moved here from Kenora Ont, and the jeep was performing just fine but was making a ticking noise. I called the dealer and they had me booked in the next day,I was called before any labour was done,given an estimate by phone for labor costs,and approximate time. When they called me with what was going to be a big job they also gave me a quite for cost of repairs. They even offered a loaner if they get it back. They young ladies were attentive,kind and responded quickly to my inquiries. The mechanic was really knowledgeable and even showed me the failing part. I was very impressed with the dealership here in Petawawa, Ontario. And I'd like to thank them very much!

Kevin and Lydia Brown

I love my new Ram. I had spoken with Jennifer about a laramie in the summer but wasn't prepared to pull the trigger. When the November rebate came out I called her right away. Being from Ottawa it's a bit of a drive but the service lapointe provides made it all worth while. The appraisal of my trade in was fair and we were able to discuss an agreeable price on my new Ram very quickly. Jennifer's knowledge of the products shines through. It is refreshing to speak with a sales person with such a background in the mechanical side. I have already recommended her to several of my friends who are looking for new trucks.

Landon Greenidge

this is a really good dealership and good service love you little boy landon :)

Didi Robert

Aren't we supposed to take care of our own employees? Treat them like an extended member of the family? Its simple really, match what the Ottawa dealership was offering or watch her walk away from the deal. Happens a lot in the car industry, as a sales person or a sales manager OR GENERAL MANAGER, you should know that. Just didn't expect someone to lose their job over it. Fired over a simple commission cheque.... very sad. Let this be a lesson. Shame.

Darlene Lasher

Was dealt with by Joel Jan 12th in putting us in a vehicle that suited. He did everything you could ask for to keep us as a client. And it worked. Bought a jeep Cherokee last night. Very polite young man. I would recommend any time

Guy Lafrance

Very happy with my experience purchasing my new Ram truck. Salesperson Tiffany was great to deal with, got everything I wanted as a package.

Rose Kennedy

I was told one appointment and oh our service guys don't come in til 8:00. Well even though i live a distance i now will ho back to Rockland to have any repairs done even though it is 3 hours away

Dustin the wind

Experience has always been desent.

Sarah Robinson

My husband purchased a brand new vehicle from Lapointe. The day we picked it up, they told us they'd inspected it and let it run for 15 minutes. When we got in, it was ICE COLD. They had forgotten to install a critical heating component. When we picked it up a second time the check engine light was on. Again, this car was supposed to be brand new, clearly they lied when they said they inspected it. They do NOT care about their customers or quality. I advise you go literally ANYWHERE ELSE.

Venessa McClement

great products but needs to improve corporate image.

Stephen Doughty

Once again Chad and his awesome staff diagnosed my Jeep ordered the parts and fixed it right away!!they make me feel like family and that’s hard to find these days. Thanks Chad!!

Chris Bradley

Was not told an estimate of the cost of installing my new tires. So I figured it would be a usual $80 but nope the most expensive in The Valley at $128 plus tax. I don't mind supporting local but I don't like paying more for services then larger garages or service centers. After I posted my initial review above I was contacted by the Manager of Lapointe Chrysler and was given an apology for what happened and offered a credit on my account. So I do appreciate that kind of service.

me me

Wow! extremely unprofessional. A real snake pit! I should have read reviews before walking in this dealership. Tiffany and the gang do not honor anything said...so get it in writing and signed.

Dan Martin

Not very friendly sometimes, and slow.

Chelsey Curl Beausoleil

Went to look at a vehicle and was trying to trade my car in and they was so very hard to deal with and I had to almost bag for my keys back and the staff was very rude as well thanks I went else where for a better service at Hyundai

Harinder Gill

Very disappointed with this dealerships service. We had contacted them prior to as well as the day of, to let them know what time, and what vehicle we were coming to see. After being given the green light to go up and check it out, we drove a total of 6 hours only to get there and be told that they think this one might have actually sold.. which it had. Would have been nice to know when we asked about it in the first place.

tom ackland

A lot of snow tires on showroom floor

Mr Walker

Look up the omvic website before you walking in here. Know what's going on or you will be lied to.

MotovlogsNiagara

Went in to finance My first car, there was a couple hiccups because of my age at the time and my occupation, but they got through it all and got me in a brand new dodge dart for the fraction of the price for a new one because it had a couple thousand km on it so it was considered "used" at the time I dealt with willow as my sales person and she was great, but everyone else there was friendly and awesome, to this day every time I get my car serviced it's always on time and out when they tell me it's going to be done!

Nick Rabishaw

Called about getting work done on my van they said they would call me on Tuesday with a cost because they were busy and it was the long weekend. And still have not received a call back

Chris L

On my recent adventures searching for the perfect truck, there was alot of hit and misses. I sat for WEEKS on Autotrader, scoping out the options and how far I'd have to travel them. After having an adventure doing that, I got so discouraged because of the pricing and salesmen trying to scoop my pockets for everything I have. I gave up completely. Until I discovered Lapointe Chrysler. I went on their website out of curiosity, and saw the exact truck I was looking for, at an ASTRONOMICAL price. After showing interest , Ethan gave me a call to set up viewing the truck. He was nothing but professional, down to earth, and the friendliest salesman you'd ever meet. He made me feel like I could ask him anything , and he'd go out of his way to get you the answers. Truthfully, I was making him do laps around the dealership getting precise answers to all my questions. Because of him, we made a deal that day. He then sent me to Ada, the finance manager, to finalize the deal and the great service didn't stop there. Nothing but friendly and ready to answer anything pertaining to the financial portion. She worked tirelessly (sorry) to get the finances all sorted out and good to go. Out of all my car buying experiences, this was BY FAR the best one. HUGE thank you to Ethan and Ada for getting me into the truck I wanted, being patient and jumping through hurdles to get the deal done. I'll confidently tell all friends and family and READERS to visit this dealership, as the service from the minute you step on the lot to the minute you drive away is absolutely top tier. THANK YOU once again!

Christine Sévigny

(Translated) Good service but less car exchange value than the actual market price offered. (Original) Bon service mais valeur échange de voiture moindre que le prix réel du marché proposé.

Marco Novy

They need a deposit for a $15 factory part and won't order unless they need to order at least a dozen like-parts before I even stated what the part was I required...

Four Aces

i wish i could give negetive stars also.

Jaime Donnelly

Ok dealership.

Nicholas Dupuis

Joel and the lapointe team have been nothing but easy to deal with ,they try their hardest to get you in the vehicle you want at the price you want ,very understanding and generous to help solve problems ! Will be back again in future !

Nick K

Very pushy sales reps. Had my keys held hostage.

Lyam Girard

Amazing sales staff

Beth Ross

Take a trip out to Lapointe's Chrysler in Pembroke. I promise you it is worth the drive! The Lapointe's team feels alot like family. Country values mixed with true professionalism. Your sales rep will be knowledgeable, going above and beyond so your car buying experience is positive. As a buyer, I felt respected, valued, and appreciated. The Lapointe's team was patient and family members were included, even the four legged ones.

Taddeaus Chlodovech

I purchased my second vehicle from there... Will never do it again. I now receive monthly promotional phone calls, and mail from them every month. Also, they don't inform you about warranty work when something under warranty breaks.

Shaun Stuckenberg

They do good warranty work. Which is the only reason it's not one star. Because they now send unsolicited spam mail to my home address. Of which I never signed up for. And unsolicited calls trying to get me to buy a new vehicle is always nice. Thanks Obama.

Michael Small

Big thanks to Ethan, Aba and all the employees at Lapointe Chrysler in Pembroke! My wife and I went to them last weekend looking for a new vehicle and we ended up driving away in something we thought was out of our budget. Lapointe Chrysler worked with us and made us a great deal! I absolutely recommend to anyone looking at a pickup to take a look at the new Ram lineup. Motortrend truck of the year winners 2019,2020 and 2021 that says something 5 stars!

Vanessa Morris

We had Joel and he was absolutely fantastic finding us a vehicle we would love and would fit our family and our needs. He listened to everything we needed and found us the perfect Jeep Grand Cherokee! He definitely made the experience one to remember and he is why we always come back to Lapointe! Thank you so much Joel!

Erik Simins

I’ve been lucky enough to own some exotic cars that have been sold and serviced by the likes of Porsche, BMW and RangeRover, but they all pale in comparison to the bighearted, sincere people who work at Lapointe and Renrew. The TRX in black is almost impossible to find and dealers in Toronto who only have orange or white are selling them for $30,000 OVER MSRP! Not only did o get a way better deal, but it took both stores and like 5 staff to pull this deal together in record time. Tiffany made sure it all came together, finding a way over each hurdle as it came up in process. I put the deposit down on Friday, showed up at 11am on Tuesday and drove off the lot at 8:30pm that night. The whole team stayed late for me. All in all it was my best buying experience ever. I’d give them six stars if it was possible. Thanks guys.

John Kay

Great customer service, for sales and service. Live two hours away and still go back time to time depending on what is wrong. My vehicle has been treated really well there.

Jeff Kaufman

Did the update.

Darren Renaud

Excellent dealership. Highly recommend Lapointe. Service and parts department have great service and sales force is on their game with product knowledge. They have one of the best Jeep selections in Ontario. Jeep seems to be one of their focus areas with plenty of offerings, and "pre-upgraded" rigs. If you own a Jeep, they know their stuff. The lot is cramped so take your time driving in.

Ian Vaillancourt

Do business with these guys all the time! The service staff rocks!!

Ibrahim

Disgusting customer service. Wouldn't recommend dealing with them.

Ben Zuo

To be honest, disappointing on 2 fronts: Sales: tried to price match from another dealer and buy local, comms fell off the rails and never heard from them after a few back and forths Service: brought car in to check alignment and steering, they claimed it was just the road but I insisted and they did an alignment and adjusted the front end caster and camber. Lo and behold, the car was tracking better afterwards. Took 4 hours to get it done though. Probably never again.

Diego B

Not a place anybody should leave $60,000 of their money! First impression was as negative as the last one before walking out! It looked like a shady old timer casino! I got bounced from sales person to sales person to manager...he kept going back to make the call, to who nobody knows! When you only show what it would be the monthly payment without showing the whole worksheets of numbers, something is wrong! They were emphasizing on the amazing deal-event nobody get beat, adorned with balloons and Chrysler sales rep, I didn't get the deal I was willing to settle for; but I can tell you that even if they did and being able to drive back home with that beautiful new truck, I wouldn't complete the deal! Just didn't feel right about anything there. Think twice before walk in there. Good luck.

Tristan Worsley

After booking an appointment for my car to get serviced I took my car in and they didn't even take it into the shop for two hours after my appointment time. Keep in mind this is for an oil change and to put on winter tires Edit: in the end they paid for the service.

Maria P.W

Went with my dad, employees came to assumption I was his wife. Rude and disgusted looks the entire visit.

Fitness Finatics

What a great experience at this dealership. Everyone was very kind and had my best interest first. I worked very close with Ethan Lembke and he got me an outstanding deal. Couldn’t be happier with the vehicle these guys got me into. Highly recommend their service and hospitality.

Olivia Champagne

I have absolutely nothing negative to say about the service I recieved! Both Mike and Ada did everything they could to make sure I got what I was looking for. Both were straight forward, patient and extremely polite. I've purchased vehicles from other dealerships and even though they were mostly good experiences, the team at Lapointe Chrysler topped them all. I would definitely give them my business again and would 100% reccomend them to anyone looking to purchase a new vehicle. If I could give them more than 5 stars I definitely would. Thank you again for the amazing service. I am so in love with my new truck!!

Christopher Secker

Ethan gave me a great deal on a new Jeep! Customer service was on point and he was more than willing to work with me on getting a new vehicle for the right price. I would deffinately recommend this dealership.

Arjun Rajeev Warrior

Got to store my summer tiers for 56 CAD. Present front desk experience and swift response than I had expected. Looking forward for the servicing too.

Brandon T.A.

Had an amazing experience buying my truck here. Showed up 20 minutes before close, and the crew stayed for another almost 3 hours after to close the deal and make sure we were happy. No pressure, no pushing things I didn't want....it was smooth from start to finish. Salesman (Joel - who was super chill and amazing!)followed up with me a few times after and any time I'm at the dealer, I still feel welcomed and valued. Would definitely not hesitate buying from here and Joel again!

Sarah Kennedy

Quick and friendly service. Was in and out in less than an hour for an oil change. Also enjoyed a free ice cream treat while waiting!

Rachel

Great service by everyone there! A big thank you to Matt Greenidge for always going above and beyond! I will not go anywhere else!

Nick Renauld

Dont do it

Mark Ross

Experience was tense as usual with new car purchase but with the help of up beat and knowledgeable people like Jennifer and Chris who both jumped through hoops to help me get the best deals they could made me glad I went there to buy my new Jeep Read other posts here and find it hard to believe they had that much trouble... Thanks Chris and Jenifer for your patience and hard work.....

Kari Brew

Thank you to all who took time to warn others. Drove by yesterday, and was going to bring boyfriend back for a look (he's in the market for a jeep). So glad for those who warn others of shoddy service and snakey dealerships. We will take our business to Ottawa. (Cue the business typical response "please call our office so we can ensure to help you..... blah blah blah.)

Keiran O'Haire

The service center here has by orders of magnitude the slowest and most unprofessional staff I've ever seen. If you are getting anything done bring a laptop or something because even a tire change will take you TWO HOURS. The sales staff seem friendly but I still get cold calls from them that I don't appreciate and that are mostly irrelevant.

william laing

Loved it and, the service is awesome. Mike is an awesome super friendly guy, my girlfriend and I both got our trucks from Mike and want to say thank you very much, you made two people very happy.

C B

Went in to look at a used RAM, ended up having my debit card held hostage by the Sales reps. Asked 5 times for it back, took some yelling to get it back. Awesome sales technique. Would recommend taking the drive to Ottawa. Immediately cheaper by easily $3000 - $4000 , and saves having a less than desirable experience while shopping for something you will be paying for for the next X amount of years.

Leigh Costello

Ethan and Ada where amazing to deal with! Love my Jeep.

Rock Machine

The receptionist is truly amazing

Adam Koots

Non stop calls to buy a vehicle, yet they can't even repair a recall that we have been waiting for almost a year to have done.....

Peggy Yetman

If I could give them a Negative star I would. I was travelling from Alberta to Newfoundland pulling a trailer. We stopped in Pembroke for five days and during that time I put my car in the garage for a "Peace of Mind" check. I explained the situtation to them. They were polite and gave me back the car saying everything was fine and charged me approximately $100. That evening a friend noticed that my rear tires were a little worn. I told her I had it into the garage and they never mentioned anything. I hooked the trailer back up and continued on the journey. Just outside of Moncton NB, about 12 hours from Pembroke, the rear passenger tire blew out. I called a tow truck, they were going to replace it with the spare but they noticed the drivers side tire was in just as bad of a condition. They put it up on the tow truck and showed me. YOU COULD SEE THE WIRES in the tire. The tow truck brought me to Turo and I ended up having the spend the next five nights in a hotel there, because we missed our ferry crossing and were no ferry's available. I put my car in for a "Peace of mind check" to minimize this possiblity. Now comes the kicker. I have called Lapointe three times. Left THREE detailed messages since Sept 2, 2020. I asked the speak with the service department rep and each time they have told me they would pass on the message to her. The people I have spoken to have been pleasant, but the service manager has not contacted me. The "Peace of Mind check" they charged $100 for was about 15 mins long and I now wonder what they actually did. Why will the service manage not call me black and will they give me a refund. The first person I spoke with (a male) was very polite and asked me what I wanted from them. I told him an applogy would be nice and a refund for the $100, although I ended up having an extra bill of nearly $1000 for five nights in a hotel, food, and a towing bill. I am deeply disappointed in Lapointe and this has certainly tarnished Dodge's reputation for me. I think next time I purchase a new vehicle I will be switching from a Dodge to something else. And to think this all could have been avoided with a quick phone call to me. Deeply disappointed. Update: Oct 3, After this review was read, the sales manager reached out to me, connected me with the service department and gave me a refund for the cost of the service and gave me an apology. Fact is: I could have been out way more that $1000 and I could have been dead on the side of the road. The manager did say that she watched the video from the bay and the mechanic went through the inspection. Grateful I did get a refund of the cost of the "peace of mind inspection".

Geoffrey King

Very polite and fast. Free wifi, coffee and popcorn. Explain everything well. Thx

Isaiah Rothchild

Overall, doing business with them got me a sizeable amount for my trade in (Jeep Rubicon) , and into a vehicle that was acceptable in terms of capability, value, and equipment/features (Jeep Gladiator Mojave). This trade wasn't necessary for us, we didn't have any plans to move out of our old vehicle, but when presented with a sizeable offer/trade value, i reached out to 5 or so dealerships to have my Rubicon appraised,(ottawa, renfrew, toronto, burlington, oakville) i was surprised they were willing to go to those lengths, and pay us that much to get us into the new vehicle. for reference i bought my rubicon as a used 2018 vehicle in 2019 with 21,000 kms on it costing me $47,100 tax in , i traded it in for a value of $47,900 with 54,000 kms paying off my lein of $34,000 which gave me a positive value of $13,900. this to me was acceptable enough to even consider another vehicle, as we weren't in the market, nor motivated to buy anything, the amount that was offered was worth my time in hearing what they had to say/offer. While i did feel like everything took far longer to accomplish in terms of sealing the deal, it did pan out accordingly, as i found i had to continue to point out flaws in the deal, flaws in the numbers, or in chasing down their finance rep to finalize my paperwork. as a consumer, doing this much leg work is somewhat ridiculous. to summarize, my experience could have in fact been somewhat better, but things worked out to make it all come together. -Thanks Joel, Tiffany & Team

A

overpriced, do not price match and take advantage of beeing only chrysler dealer to inflate their price.

Jim

This time everything went well.wish my experiences went as well each time i had to use the service department.

Kathy McLeod

I can't comment on the service for cars as I was only there with my sister who was getting her van an oil change. It is first come first serve. The staff helped us to connect to their free wifi. They had complimentary hot beverages. The washroom was kept very clean. They had photo copies of sheets that had puzzles to do.

Ray Lavallee

I had their service department do a recall repair and repair a slow leak on a tire on my Ram truck. It took them 2 days to repair the tire leak. The incompetence of this service department delayed a trip I had planned out of town to assist a family member who is battling cancer.

Jessica Winsor

Wrongful termination of employees!!!!

Shane C

If you like being argued with and being told wrong information, then this dealership is for you..... they tried telling us we had no warranty then magically found it after I told them we had gold coverage... too bad they couldnt tell me what that covered.....will not be stepping foot ever again here... nothing but problem after problem with them....

Karen Quade

Great customer service and. always there to help you ???? We Love our Dodge Ram Thank you so much ???? team Great buying experience!!!

Phototastic

Ethan helped me get the best price and was awesome to deal with and I love my new jeep

Melissa Belanger

Excellent experience. Seamless transaction. Would recommend!

Vicky

Excellent service from everyone involved, would definitely recommend Lapointe Chrysler if your in the market for a vehicle

Jeff Beaupre

Great experience

Oldguy

I had nothing but a very good experience dealing with all the staff. I came a long ways to purchase my vehicle and I was able to drive home with it the same day. Of course there were a few hiccups but they dealt with them promptly. So thank you so much for everything and the truck is working flawlessly.

Gillian Mag

Super helpful. Super fast. Needed air in tires and they did it right away! Thanks!!

Jonathan Campbell

Ok so I have never left a review before and I am pleased to say that I'm happy it is a good one. I have dealt with Lapointe's in Pembroke a few times and the service was ok. However three days ago I contacted Mike, the sales rep I dealt with previously. Bottom line is that I needed to upgrade my vehicle and I had almost zero time to go and sit in the showroom and do the normal sales thing. Mike went above and beyond and had everything arranged the next day for road test and basically sign for it. The entire process took not even 24 hrs he was extremely accommodating . Mike keep doing what you are doing thanks alot awesome job!!!

Shawn Lauzon

Well I went through my fist ever finance with them today! I was pleased with there expertise and respect for me the customer!

Olivia Jennings

Just bought a Ram from Lapointe’s, and I’m absolutely in love with it! Had a great experience working with Jerika, who made it super easy and fun! I would 100% recommend her and Lapointe’s in general to anyone in the market! Cannot wait to pick it up!

James Jackson

My experience at Lapointe was top rate. My salesman Justin was very helpful and listened to all my requests.

Sly Manyhhhjj n

Prices are more expensive on parts then elsewhere..

Mohammad Nabout

They sold me a lemon and the lady told me that's why you don't buy junk... Why were they selling junk in the first place? I drove all the way from Toronto area to come pick it up and the car wouldn't start and they wouldn't refund my money. Crooks!!! Nd I had to tow it and they wouldn't help me with he cost at all. And now I'm driving back to Toronto area thinking about all the other customers they screwed over. By the way the new name in my phone book is la lemon Chrysler not la point Chrysler cheers crooks!!

Jeff Brideau

I couldn't get a straight answer as to what they actually give a military discount on, even though they have a sign stating they offer a military discount. They tried to deny me warranty work stating my warranty was up even though it clearly wasn't. Overall a purely negative experience dealing with them.

trent dombraga

I guess my review was too harsh to post. Ill short form it with less negativity and maybe they will actually post it. This will be a response to my sons review posted earlier. He never had a trade, clearly there was no manager present if you cant remember seeing my kid there. Your salesman have no hope in selling cars for this dealership. He was there to buy a truck not to hang out for nothing. Due to the lack of management we bought in Ottawa. Your manager was over at Nissan all day and couldnt be bothered to help anyone out that was here to buy a car. I feel bad for you sales staff.. How can they make a living if your managers arent here to make car deals? You held my sons card to the point he almost left without it. Your "manager" was not interested in selling dodges she was not even available. Wearing gym clothing to work is highly unprofessional as well. I have heard from others the manager yells at his staff calling them stupid. Dont make this dealership a dime. GO TO OTTAWA AND GET TREATED RIGHT THE FIRST TIME. FYI Renfrew is run by the same person. Matt Greeny you need new management.

D Bulley

Bought a new Jeep Cherokee and was promised a cargo mat. Travelled from Ottawa to pick it up - and there was no cargo mat. This was noted on the paperwork for the sales manager...and they never even called me back or did anything to fix their sales person’s mistake. Seriously disappointed with the lack of follow through on their promises and the lack of follow up by the sales manager.

Steve Selway

Very disappointed with the whole experience at this dealership seemed very unorganized and unprofessional

joshua dickson

Had a great experience with Joel buying a 2021 Ram. We were not the easiest customers as we wanted something specific for a certain price but he worked for us on the day they were having a Christmas party as it was the only day that suited us and also got a great deal for our trade in. In the end we got what we wanted for how much we wanted and are very happy with the new truck. Thank you very much Joel!

Rowan Langdon

Our experience with a recent purchase from this dealership was excellent. From Michael our salesman, to Ada in financing and even Ethan for when our Jeep was delivered. Everyone was great. Extra big shout out to Ada! We purchased our Jeep from out of province, and after a nice road trip home we had a bit of trouble getting registered in Quebec. She sent a new document overnight by Purolator and made sure we were all fixed up. This is a customer experience that we'll always look back on and say they were great.

Derek Demont

We bought our van here and had nothing but issues.capital dodge in Ottawa took care of our warranty work. We have been dealing with the service dept at lappointes for a little over 18 months in regards to a paint claim. In the 18 months they lost pictures claim they e never had pictures failed to file an application etc. We have had pictures taken 9 times from the dealer and the body shop who did email everything to the service manager. I have since gone to capital dodge in ottawa and a total of 18 days pictures were taken claim was approved and paint has been repaired. I would not recommend this dealership they are unprofessional and are willing to overcharge on every level including the purchase of a new car . Take the drive to ottawa save the headache Further more some of the reviews posted ate from employees

Randy McLaughlin

Had an issue, management made my day and returned deposit, I’m a. Happy boy

Natasha Constantineau

Received very good prices for both exchange and new truck. Truck was ready on time for pick-up. Service with finance people was great. Even tough negociation was long, this dealership goal is to close a deal.

Tyler Haggerty

Wouldn't recommend buying here, my overall experience with them has not been overly positive. I bought a used car from them a couple of years ago and they sold me a lemon then claimed that they didn't see anything wrong because the issues were "likely intermittent". They did end up fixing it after several (loud) angry trips to the dealership but it shouldn't have needed to get that far. Have had several issues with their mechanics not fixing things right and mistaking obvious things like coolant leaks for transmission issues. Had a few instances where I have had to return to have a repair done a second time because it wasn't done properly the first time. Had work done on the interior and they left scratches and marks on the windshield. They didn't even do the safety on my vehicle properly, missing some major items (eg non functioning wipers and severed washer fluid hose). Since my warranty period is up I take it to my local mechanic. I don't trust their service department, I will only go in for recall work now (which takes weeks or even months to get a spot). They also start flooding you with calls and spam mail about their trade-in events mere weeks after purchase. You barely get to start enjoying your new car and they already bug you to buy a new one. Anyway, I gave them two stars because they do have some great customer service staff who try to make the best of things and are truly helpful. I recommend going to Ottawa (the same people own the one in Renfrew too) if you're on the market for a Chrysler vehicle (dodge, jeep, etc.) or try one of the other dealerships if you want to buy locally.

14th Hour

I worked there for a bit it is by far the worst place to work. There is no training what so ever and when you ask for help or don't know what to do Matt Greenidge would yell and call you an f***ing idiot would even call customers idiots as well. He would bully and threatened your job all the time. Would rip off customers and the workers. How this guy is let to run this place is beyond me the way he talks to people and the way he belittles the staff makes me want to puke. Stop Making this guy money just stop going

Daniel Boroff

Great experience at Lapointe Chrysler !!

Jonathan Reist

This is all dependent on the service department. Service Department is lacking on dependable staff. The vehicle that I bought 3 months ago is now undriveable due to a horrible over sight on the safety that was done. Have been fighting to get things fixed under warranty and I am very dissatisfied with the work that was supposedly done.

Stephen Mitchell

I have had my ups and down with this dealership, when I bought my truck the breaks where defective they worked good but made a squeel when I would stop but brought the problem up to management and my sales man, they ordered new good brakes for me and paid for the entire system and install now my truck is like brand new so I am very happy how this dealership treated me and would recommend to buy again. Good job in my eyes!

Rob Lee

Great service and very friendly and knowledgeable staff. I highly recommend this dealership and service center to anyone.

Ricky Ramnathsingh

I dealt with Joel he was very helpful and found a awesome affordable used car for me! It was a nice buying experience here, definitely would recommend!

Anne Martin

We just bought a 2020 Warlock from Mike Lecroix. Excellent service, answered all our questions, and found everything we were looking for! Thanks for everything!

Coty Higgins

Dealt with Chris Fitzgerald on buying my 2019 Ram. Have to say an amazing sales man, answered all my questions and blew the bigger city dealerships numbers out of the water! Highly recommend this small town dealership. Thanks Guys!

juanita eyesofblue222

Big thank you to Jennifer I wanted to buy a truck money wasn't an issue and she would not take the time to even show me what I wanted to look at. So I saved 80 grand for a truck I really didn't need and I will take my money else where. TB, Yonderhill

Phillip

Went to book a maintenance scheduled inspection for my 1500. According to my warranty book schedule it was to be a basic service that cost around $40 in the past. Was given an invoice for over $1400. Was told by the service manager that Fiat Chrysler Canada had deem the area an extreme climate zone and the additional work was required. When questioned that I never saw any reference in the service manual to climate I was told rudely to read the fine print. I read the fine print and found nothing. Contacted FCA Canada and was told by a customer rep that no such policy exist and that any additional maintenance required for Canada's climate was addressed in the manual provided. One item on the invoice was an $80 charge to change a cabin filter. My truck does not have a cabin filter. Would have given zero stars but I felt I was treated fairly by the sales staff. Fair price for truck and trade in. Delivered on time. I have watched the service dept go from good to bad to worthy of a marketplace investigation over the last 3 yrs. Consider yourself warned. Take your business elsewhere.

vance mathieu

I just purchased a Ram 2500 Limited 6.7 Diesel Cummings . I would like to thank Ethan for taking the time to walk me through the many different options this beautiful truck has. (although his boss was a hard a-- when it came to my trade in value ): you know had to say that lol. also would like to say thank you to Ada Godin for her hard work and dedication in finding customers the best deals possible when it comes to the financing. oh also .Welcome back Jimmy.

Kerry Bresee

Great people!

Bill Lang

Bought my Ram Sport here new in '16...been looked after very well ever since. Mary in the Service Dept helped me out replacing my rusted rear bumper which will make my truck look like new again...Thanks

The Canadian

This dealership must be under new leadership. reception was much nicer then usual, had me in and out in 30 minutes for an airbag recall on my challenger. the old lapointes wouldn't even consider doing the recall.

Brandon Morris

We just purchased another vehicle from Lapointe and it was another great experience. Joel helped us find a vehicle that would meet all of our needs and made sure we found something suitable for the future. Thanks again Joel!

Colin Gale

Fair pricing and a good selection of vehicles for the area. However the sales team fell short for me and I can honestly say my family and I will never buy a vehicle here ever again. Don't give them your card while doing a deal. I hope the servicing is better than the experience of buying a vehicle from this dealership. Update: After receiving my vehicle it was well cleaned and they did a good job parking it out front for pickup.

Andrew Bergeron

Got a great deal on a new vehicle but have been disappointed with some past service jobs.

Longhair Don’tcare

Just stop and ask random people that drive a dodge, Chrysler orJeep and ask them if they bought from here. And the stories you’ll hear. I’d question all the five stars.Just read some of them they sound more like a commercial not a review. My experience here is unbelievable I still can’t believe the way I was treated by management. They’ll tale your money then close the door unless you have more.

Travis Livingstone

Joel sold us a brand new dodge 1500 hemi. It was the best experience I have ever had purchasing my first truck. Thanks so much Joel.

James T

Had a service appointment at 8am. It was a simple recall inspection and was told the job would be about 2 hours (I was the first appointment of the day) 6 hours later I came in to get it and they were just starting to look at it. I never received a phone call and even checked in at 11:00. They gave me every excuse in the world but nothing was actually done.

Barry Carson

Very courteous, and Amanda has quite a memory. Lol.

P L

Went to get my transmission oil changed. It took 3hours more than what they quoted me and they forgot to put the cap back on.

Mark goldsmith

Bought a 2022 ram 1500 limited since I’m 4 hrs away most transaction was done thru the phone and online Was very easy Jennifer was very helpful from start to finish thank you

Stuart Lawson

If you had asked me after my first visit how I felt, they would have awarded them two stars. But, as a particularly difficult customer, I feel that they have bent over backwards to address my concerns. On one occasion I had to wait for parts and missed a service deal, but they honoured the deal and gave me the discount. Bottom line is that they're a business and they are going to try and upsell you- just be friendly and firm and they will back down.

Troy Mackay

Just a friendly word of advice for my Petawawa Ontario, Canada friends. Be extremely cautious and know your warranty before taking your vehicle to Lapointe Chrysler in Petawawa Ontario, Canada FOR SERVICE. I changed the gear oil on my diffs as my kids and I were about to head out on our annual summer camping trip and noticed large chunks of metal in the fluid. After a week of the dealership giving me the runaround they finally said that my broken spider gears are not covered under warranty. That these things just don’t break. Even though I’m only at 54,000 km of a 100,000 km powertrain warranty. I had to pay $300.00 just to get it out of the shop, they quoted me at $3200 to fix it parts $1100 and labour $1848. Please note if anything I bought this vehicle from them used at 12,000km at the time they had 35” tires on it on a 7” rim. Not the 8.5(minimum) which it should have been. I downgraded the tire to a 33” as the ones on it were some knock off brand from China and wore out after 30,000km. I’ve taken that thing off road twice and just down a beginner trail. IT IS A JEEP. Other than that the kids and I use the Jeep for camping. Further according to Lapointe Chrysler “it is ok for a vehicle to sit outside with the diff plate off” apparently the huge storms we had here this past week wouldn’t affect it. According to their service manager rain only falls straight down, humidity and moisture won’t hurt the diff. Well There was water in my diffs, bearing and joints. Just paid 300 for literally nothing. If you look at the photos you will see the first two the day i changed the gear fluid and noticed metal chunks. So i inspected. Then you will see a photo of the rear of the jeep with no diff cover on 7 days later and a puddle under it, from a severe storm earlier in the week. Then you can see condensation on the diff. There was water inside the case.

Johanne Lyons

I have purchased multiple vehicles at this dealership,the follow up services have been excellent.

Rebecca Emery

I have always had great experiences. I have bought all my cars with Matt and wouldn't go anywhere else. He is always able to find exactly what I need and want. For my first car I came in with a strict budget I could afford monthly and a figure I was willing to spend on a car. I fell in love with the car he showed me and thought there was no way this fell into my price range, but it did! I LOVE this car 10 years later still! When it was time for my husband (and 3 kids) to purchase a van I knew exactly where to go. This dealership isn't even close to where I live but it is worth the drive. We bought an awesome van and couldn't be happier. I will never buy from anyone else.

Becca Wright

Great atmosphere and sales team! I dealt with Joel and he was amazing to deal with and super knowledgeable about the products. Thank you Joel, for all your help. Definitely would recommend!

Siham Siage

Horrible service. I originally negotiated a deal which was agreed upon by the manager over the phone. I had stated that my drive was 90 minutes away and booked a time to meet. Upon arriving, the manager stated that the terms changed and the price will not be as agreed upon over the phone. I've owned over 10 vehicles throughout my time, and never have I been insulted this way. In fact, I've never written a review prior. I highly recommend and warn to please avoid dealing with these dishonest liars. I'm sure your chances with another dealer will be much better.

Micheal Lacroix

Great people. great prices. Nothing but top services from all the staff

jamie atchison

Everyone we dealt with were happy, pleasant and very caring. Brandon especially is an awesome guy! Special thanks to Tiffany Schroeder,, Thanks a million!!!! Staff at Lapoints you rock!! :)

Maurice Lupito

I purchased a vehicle from here and had a great experience. The staff have always been friendly and professional, service department is excellent. Sad to see a great company being crucified over the actions of one sales manager.

Valerie Schizkoske

Great service, friendly staff.

Andrew mielke

Been Purchasing my vehicles from here since '05. Staff & services are great to deal with.

Jessie D

Very pushy sales staff that won't stop calling for months if you give them your number. Prices are horrible for used vehicles, and they will show you their junkiest vehicles to try to convince you it's better to get something out of your price range.

Francesca Rosebush

I am being harrased. It has been 4 years of harrasment. They won't stop calling. After filing police reports and speaking with managers we were promised they would stop calling and they still call. All the time. I am now getting calls from Renfrew Chrysler as well. Every time someone calls I tell them I am not supposed to be contacted and to remove my name and number and they still call. I have even moved away from the area for over 6 months now and they still call. THEY WON'T STOP!!!! tried calling them and asking for the store manager and we got the run around. It is ridiculous. I guess another police report will have to be filed, which I sad, because the last one obviously didn't work. They call me and my husband so they have 2 phone numbers on their list. Sooo frustrating. Beyond pissed.

Dustin Belaire

This was the worst experience I have ever had at a car dealership when looking to purchase a vehicle. It was very unprofessional, rude customer service and I felt extremely pressured for a purchase. I was warned from multiple people not to go here and I now understand. Upon arrival they took my keys for my vehicle as well as my credit card and refused to give it back to me after I asked 4 times I had to go to the manager and get my keys myself. I was told "my manager won't let you go unless we get a deal done" constantly after I said I needed to leave as I wasn't appreciating the service at this point. I was told promises on trade in value and the cost of the vehicle athat changed drastically once the offer came across. Once I went to go get my keys back it turned in to a argument as the sales person blamed me for everything and I could hear him talking to another sales person about me and rolling his eyes and saying stuff about me behind my back I have never felt so belittled and angered at the same time. Awful experience save your time and go somewhere else.

Jack Mahoney

Bought 7+ trucks from lapointes and have always had great service from the testdrive to negotiation to oil changes. 100% would recommend if your looking for the best price and service!

Eric Lacelle

Knowledgeable and friendly staff, awesome new and used vehicles! I Had some minor issues after the purchase and they went above and beyond to fix all the problems after the sale! The service department does amazing work and they even offer a shuttle service to bring you home and pick you up while maintenance is being done. Highly recommended.

Mike Lacroix

Purchased my 2017 ram 1500 sxt. Great rates and the finance manager was fantastic to deal with

Eric Gervais

5 star for the shop mechanics

J Kellzo

Great experience which is often too rare when purchasing a vehicle. Mike helped me with everything along the way and his transparency and helpfulness was a refreshing change. All the staff throughout the purchasing process were amazing. Thanks guys will definitely recommend!!!!!

Amy Dunbar

Had the best experience trading in my vehicle at lapointe chrysler , i had Jennifer as my sale person and she amazing she knows her vehicle and got me in the truck i wanted .The team there was awesome they got me into a new vehicle Fast and efficient would total reccomend them !

Amy Quade

Me and my husband bought both our vehicles there and could not be happier

Twisted Brilliance

Over the years I have bought 7 vehicles from different dealerships. Never have I experienced customer service worse than here at Lapointe's. Make the drive to Ottawa it's well worth it.

John Matthews

Brought my vehicle in to be serviced. They were finished and i was out pretty quick after coming in

KeepCalm CarryOn

While getting checked in, I listened to a mechanic at the counter have a hissie fit about customers while looking over an invoice. I listened to the service advisor apologize to a customer for a bad alignment and say she had a better tech working on it today. I listened to a customer be told they couldn't patch a tire, and he needed a new one, only to admit they just didn't have someone who could do it. I heard another customer say his vehicle had been done for an hour and no-one told him. Once he asked, it was another 25 mins before the paperwork was signed off. More like Amateur Hour than a dealership.

Regan Ritchie

I went in to the dealership thinking I was just looking but instantly fell in love with the van that Chelsea showed me. She showed me everything in the van and made a really great deal for me that I couldn’t walk away from me. I’m very happy with my choice in coming to dodge to get my new van :)

Nathalie Bourque

Service dept. I will avoid from now on, worth the drive to Renfrew or even Ottawa to avoid the frustration of very poor quality service. Everytime Jeep comes back, something either didn't get fixed or is worse... Dealt twice with Sales dept. not impressed either, no follow up, they seemed not interested and unhelpful... I know of Jeeps simply from owning one and I knew more about the Wrangler than the sales rep did!

Cathy Hunter

I am thrilled with my beautiful 2021 Jeep and the 5 star service from Lapointe. I live in Richmond Hill, Ontario, found this particular Jeep that met all my criteria on the Jeep.ca website. It was the only one available in Ontario at the time. I was doubtful I could somehow get it from Pembroke, 350 kms away. Well Ethan called me the next day, assured me it would be no problem to deliver it. I had my new vehicle in my driveway in just 4 days! Ethan was in constant contact with me, answering all my questions about the Jeep, and hooked me up with Tiffany and Ada to look after the business side of things. Everyone at Lapointe was fabulous – a pleasure to work with. I would not hesitate to recommend Lapointe to anyone purchasing a new vehicle. Good job!

Amie Okoronkwo

I waited 3 hours with 3 kids for a winter tire change. There was only one gentlemen waiting in the waiting room with me...so clearly there wasn't a rush of customers. This is an unacceptable way to run your business. And although there is a toy area the layer of grey scum on the toys is a huge detterent from letting your kids play there.

Red Hill

and now when we call they tell us they will call back in 10 minutes or tomorrow and then nothing till I call again and then it starts all over again once they have your money they don't care about you anymore

samantha murfin

Explained everything in detail and worked with us to get to an agreeable sale price. Great experience.

Andrew Steel

Aggressive sales staff. Poor after purchase service. Up charge as much as they can. Will not honor any previous commitments. I love Jeep and Ram but would rather drive to Ottawa than deal with the Lapointes. Bottom line, they are just out to make a dime and damned be the customer.

Kyle Avey

Joel was a pleasure to deal with. Very knowledgeable and professional. Really happy with my new Ram.

Caitlan Warman Topp

If I could leave a zero I would. I have informed them numerous times that my phone number has always been mine and not my ex husband's, that I own said vehicle, that I have had nothing but bad experiences with them, and that I wish to be removed from all sales and marketing calls. I just hung up on the third call this month with a women who was extremely rude. Completely unprofessional and borderline harassment at this point. Do better.

Kevin L

Do not use this dealership unless you feel like getting ripped off and not having warranty work done. They will break your vehicle before fixing it and then blame it on you. Chad the service manager DOES not care about his clients, flat out told me to call FCA if unhappy with their service as he doesn't care. The service advisors even accused me of buying after market lift kit even though it's a leveling lot that CAME with the truck. Also be careful when purchasing a tunneau as they charge you for mopar and give you cheap.

Krysta Mielke

My husband and I just bought a Ram from Lapointes last week. The Managers went ABOVE AND BEYOND our wishes and continue to do so. We cannot wait for all our accessories to be put on our truck! Best purchase we made. We dealt with Tiffany, Matt & Chad. Thank you for all your hard work. I HIGHLY recommend Lapointes and will be sure to share my experiences with all my family & friends.

D T

Worst dealership on the planet screwing every customer that walks through their doors. Avoid them and Renfrew worth driving to Ottawa's Capital Dodge and getting good service. These guys dont know how to sell a hot dog let alone a car. Management must be a bunch of rodeo clowns pathetic service department too. Avoid avoid avoid this dealership+...

Wayne Smith

Thanks Mary and her Mechanic. I had an appointment today at three PM for a power steering issue "Ram Eco diesel". I took my truck in early 10:00 and had it back within the hour. Replaced lower intermediate shaft. Lapoints Pembroke.

Dyab AL NABOUT

horrible service. Sold me a car that needed an engine. The lady said don't buy junk than. She admitted to selling me a junky car. Can't wait to see you go out of business cause it's coming soon. Trust me. You should be selling potatoes, not vehicles. La Pointe Chrysler is the worst dealership I've dealt with and will never do it again, so please don't be next. Be aware.

Geoff Middleton

Wanted a new Jeep Cherokee and the experience was fast, friendly and efficient. Love the new Jeep, will recommend to all my friends. Thanks for answering all my questions Brandon.

Jake D

Tuesday September 9th went looking for a truck stopped in Mandi was working she was warm friendly knowledgeable and not pushy. By the time we left we purchased a Dodge 1500 Ram, Mandi worked within our budget to purchase the truck. Chris was great helping with the paperwork. The truck was washed and ready for pick-up when they said it would be. Mandi took our picture and made sure she sent it to us. The whole experience at Jimmy LaPointe's was good and we have told friends that is where they should go and ask for Mandi. A very good experience, because of the people working there. Hayden and Lynn

Mike Foxtrot

2 hrs for a tire swap...Way too long!

Chantalle Perry

After totalling my truck which I absolutely LOVED I went in to see Chris Fitzgerald and Tiffany Schroeder to see about replacing it. They went over and above to expectations. They helped make me feel like my accident never happened by helping me replace my old truck with almost the exact same one with a few extra options at a payment I was comfortable with! Tiffany also helped me find some good ammo to battle my insurance company with on the replacement costs which I am sure without a doubt will save me thousands of dollars. Thank you for everything you have done to help me out! I really appreciate you guys!

David Newburn

Had a bit of a problem with my truck that was only minor, big thanks to Tiffany for all her help and hard work.

Ryan Sweezey

Absolutely terrible....I wouldnt recommend this dealership to anyone! They wouldn't honour the warranty. I need a front axle seal replaced and they said "it's not a leak it is seeping" and that it's not covered. Now I have to find another way to repair the problem....thanks for nothing

Aubrey Fleurie

Amazing customer service! Since Jimmy Lapointe has taken back owner ship this improved tremendously. I spoke with Joel and he was very helpful and knowledgeable on everything I asked! I would recommend this dealership and Joel specifically to anyone looking to buy!

Kristen Pence

You can keep having friends and family post good reviews but the issue is all the same. Your company is as strong as your weakest link. If you’re sales manager harasses an employee as he has on company property and company time then he is a representation of YOUR company. How your employees act is a representation of what you allow at your company. Take care of your employees so that they will take care of you in return.

Katherine Nichols

They are lucky that I am even giving them a 1. Absolutely the worst customer service my husband and I have ever received. We have purchased 4 vehicles from them in the past. They dropped the ball on every aspect of our purchase. The sales associate actually quit while our deals was being processed. We got the run around for 5 business days. They were very unprofessional and unorganized. We were charged $50 on our bill for fuel, the car we purchased doesn't cost $50 to fill. After all was said and done my husband went to pick our car to drive it home, the lugnuts were not even tightened!! My husband could have been killed or even hurt someone else. We will never give them our business ever again. Would not recommend this dealership to anyone!

Brandon EhrHart

Once the sales guy Id always go to left, made them lose my business.

Ken Miles

Excellent Chad and his staff are very accommodating and professional. Merry Christmas

Jesse Levair

Avoid at all cost! That's all I'm saying.

Mackenzie Murphy

Somebody needs to shut these guys down. Their mechanics are going to get someone killed one day.

Jeremy Shaw

A four hundred dollar administration fee is normal, not eleven hundred! That was my first clue to leave. Their stock is horribly over priced, so I told the sales rep I'd go for a walk to check out the next dealership. Suddenly it was like Hotel California " you can check in any time, but you can never leave"."Hold on friend, let me check something out for you" he'd say. soon enough a twenty six thousand dollar vehicle was twenty one. A Jeep Patriot Sport, base line, is about twenty. "we are the only ones who can give you a loaner can in the meantime" obviously a flat out lie. Don't step in the front door if you don't have a friend who is a serious ball buster to back you up.

Zachary Hand

Always friendly and polite, service is great and they really seem to care about you and your vehicle!

Leo Robidoux

Bought 3 trucks from this place. I will never buy a vehicle there again. The after service when dealing with parts and service is now terrible. The last straw was when a brought for broken manifold bolt. 2 days later I get my truck back with absolutely nothing done to it. The service department told me to be carful with my truck because of the manifold they had not fix If you want excellent service go to Chrysler in Arnprior, the fix my truck in half a day. I will be buying there for my next truck. Don’t forget Lapoints , all they do is sell sell sell. Service terrible

Amber Nolan

We had a great experience here this week while we were shopping for our new vehicle. Casey was amazing, and helped us try to find the best vehicle to fit into our family's dynamic needs and also stay in our budget. He made the whole experience fun and made a solid effort to get to know us and our needs. He made it an enjoyable experience and made us feel excited to buy a vehicle without feeling pressured to make a rushed decision while we were stressed due to being in a time crunch to have a new vehicle. I also got to experience a sneak peek into what service would be like from here as my current vehicle wouldn't start in the parking lot. The mechanic was awesome and got the car going quickly. I highly recommend Lapointe's. If your in the market for a new vehicle, ask for Casey he is amazing!!!! We will definitely be going back to him in the future when we need our next vehicle ????

Jasmine Maitland

Buying process was terrible, they hold your license and bank card hostage while you haggle a price. They forgot what day it was and hadnt even started my paperwork when i showed up for my appointment to pick up my new vehicle. They messed up the loan paperwork so a month later i was still paying for a car they had sold. Their manager actually slammed his office door and yelled at the customer service manager when we went to get our fees reimbursed. They never actually contacted Dodge about the huge chunk of missing paint 3 months after i bought the vehicle, even though everytime they called about my service schedule i asked them about it. I will never set foot on their lot again.

Ian MacEachern

Long waits for repairs and service and pushy salespeople. And phone calls never returned. Waited 4 hours last November to have snow tires put on. Found out when I got to Walmart, the dealership had my tires without my permission. And had a hard time getting them back. I never wanted to have to deal with them again after my warranty was up but got roped into another vehicle.

Jesse Jenkins

Wrong diagnosis over and over, installed wrong thermostats, broke my window controls passenger side, scratched my shifter, scratched my steering wheel, oil covered interior, scratched rims, banged door driver side, lifted my car on its oil pan (that just happened yesterday), AND to boot they stole an AUX cable out of my car, rummaged through my car, stole free coffees as well as a few dollars I kept in the console. Avoid Lapoint they have no clue what they're doing, over prices parts and service and no regard for you or your vehicle. Beware!!!

Derek Perry

Very pushy salesmen

Stephanie Lacroix

My husband and I would highly recommend! Joel our salesman was very knowledgeable, went above and beyond to get us exactly what we wanted and kept in our budget. We had our new RAM in two days and got a top knotch trade in value! We truly love our new truck, shout out to Joel for making such a big purchase a breeze!

Stephanie Chartrand

All I can say is wow. I've visited a lot of Jeep dealers and think Ethan is hands- down the best salesman I've ever met. Ask for him, you won't be disappointed!! He was extremely kind and professional and reassured me that he would go to work for me to get me the best deal possible. He remained patient when I wanted to explore a ton of different options. Unlike the Ottawa guys, he never once gave off shady or phony vibes. I highly recommend buying a vehicle through him - he's transparent with no hidden agenda.

craig desjardins

Came in to buy a new truck. The sales staff were extremely helpful, they gave me a great value for my trade in and i walked away with a beautiful new ram! Will definitely be back

T Doyle

Looked at my parent's bill. They were charged $50 for fuel and $1500 for no name winter tires on steel wheels without sensors on a brand new vehicle. Greasy! Response to sales manager: By provide receipts do you mean show me an invoice by your own service department that shows me the cost for wheels and tires? How enlightening! And I know what fuel costs thanks, I'm saying charging for fuel on a brand new vehicle is gouging. The vehicle wasn't even priced very competitively it was just close and convenient. I bought 3 brand new vehicles in the last 4 years, from 2 different brands and dealers and all came with a full tank. No charge and much better pricing! I think the service provided at Lapointe is just poor comparatively. Next time we'll be making the longer trip to a different dealer.

Karsten Ryan

Fast and friendly sales and service! Provided me with all options to make an informed purchase.

Greg Gardner

Wow! What a great experience! We were traveling up from Montreal to the base in Petawawa for a precision rifle shoot when the serpentine belt gave up in my truck. They took us in on the Saturday afternoon before Thanksgiving and got the belt and water pump replaced in record time. Such a better experience than dealers I usually have to put up with in Montreal. Deal with these guys in confidence, they will have your back!

Annette Broeckel

If there was negative stars I would use them.

Kimberley Trites

Wonderful staff and a great buying experience :)

don bell

they have a nice large selection ...but i don't know much else

annette woodcock

Thank you very much for your excellent service.

Johnny Pelletier

I bought my Ram 1500 last fall and had a great experience.The staff were very friendly and courteous.Technicians were very good and helpful.

Amanda Hicks

Was a very lovely experience with this dealership, had a great sale guy named Joel. My husband and I were looking at buying a new van and Joel was so helpful with finding everything we wanted in a van that a week after we came back and purchased a new truck form Joel also. I highly recommend this dealership and will be back in the future.

Sheila Knights

Brought our Jeep here approximately six months ago as it had overheated and we were recommended to visit a Chrysler dealership (we had been using Canadian Tire/Walmart as we're unsure who to trust in the area). They charged us an hour of diagnostics and said it was running fine now and we could come get it. When we arrived, the service advisor stated that the radiator looked new and they must not have properly bled the system when they changed it. I told her that was impossible, the radiator was nowhere near new, and she responded, "Well, it looks new." She dismissed my questions and I explained to her that my father is a service manager at a Chrysler dealership and, even if he had replaced the rad, it would've been properly bled following (how an air pocket in the system would show up years down the road and begin causing problems is beyond me). She said, "Well, that's what we think it is" and we left $80 poorer - they had also filled up the coolant for us. Six months later- present day- and a crack has been found in the radiator. We replaced it and I had forgotten all about Lapointe's until we cleaned the Jeep out to sell it and I found this receipt. Clearly on the receipt it's stated "radiator looks new - must not have properly bled system on replacement" and I chuckled a little at how far off this advisor and/or her mechanics were. Thanks but no thanks, we won't be back (also - good customer service means answering questions and not making customers feel like they're not entitled to know how you reached a diagnosis or clarify your assumptions, even if I am a woman).

Valerie Lariviere

Had a wonderful experience purchasing our Jeep Gladiator. Our sales person Jerika Gauthier helped us out being attentive and congenital. Thank you for the introduction to the service staff. Also thank you to Ada Gordon financial advisor for a smooth transaction.

dwayne rennick

Great experience at Lapointe Chrysler. Fair trade-in value and good pricing on my 2019 Nissan Frontier. Jennifer in sales was great to work with. Highly recommended!

Michel Galllant

Great sale and service

Christian Laplante

(Translated) Very good service, everything was perfect, except for a small demonstration of the interior accessories of the vehicle (Radio, GPS, Uconnect, dashboard, etc ...) (Original) Très bon service, tout était parfait, à l'exception d'une petite démonstration des accessoires intérieur du véhicule (Radio, GPS, Uconnect, tableau de bord, etc...)

Eric Amyotte

Worst experience ever. They think people are dumb. And are only looking to steal every dollar