Reviews of Spinelli Toyota Lachine (Car Concessionaire)

Devon Dwayne

Amazing experience ! I would definitely recommend them for any car purchase.

Sanal Joseph

This is my first review about a car dealer and that’s for my brand new Toyota Corolla LE 2020. My experience with Toyota Spinelli Lachine is awesome from the day one. The moment I did the first visit I met Richard in sales executive and he was so helpful for me to decide what I really need. Before visiting Spinelli i had already met with some of the dealers in town and I was not happy with the way the deal customers. I never feel such a trouble here.Richard was so helpful to get my first car in my life. He did consider my request from time to time. The day I receive the car , i met with an another gentleman from the sales but i forgot his name, i think he is the sales manager. He was the one who explained me about the car in detail before i start the first drive. He was also an awesome person. He took enough time to explain all those tiny things although the time had reached to closing time. Finally , i met an another fabulous lady from the service section Mrs. Diane Hince (conseiller). She was helpful to know what is going to happen with my first service. I give her a 10 **********. She answered all my question. I strongly recommend Spinelli to my friends.

Equipe Evaluation

The best Toyota Dealership

Philippe Tremblay

Terrible experience, waited 1h for an appointment made.

charbel khalil

I visited all the montreal region Toyota dealerships for a pre-own. Spinelli Toyota Lachine were the best on all fronts: professional, trustworthy, honest, patient and extremely competitive offers. I invested a lot of time to find the best dealership for me and my family and Toyota Spinelli was hands down the best. Thank you.

Fowzia Nuruzzaman

(Translated) I bought my first vehicle from Toyota Spinelli and Mr. Richard Desaulniers helped me a lot with that. An impeccable service and warm. I was offered a very good price (which is very important, considering that I am a full time student) and I was delivered my vehicle rather than expected, it was surprising and very appreciated! I am satisfied with my purchase! (Original) J’ai fait l’achat de mon premier véhicule chez Toyota Spinelli et M. Richard Desaulniers m’a beaucoup aidé avec cela. Un service impeccable et chaleureux. On m’a offert un très bon prix (ce qui est très important, considérant que je suis une étudiante à temps plein) et on m’a livré mon véhicule plutôt que prévu, c’était surprenant et très apprécié! Je suis satisfaite de mon achat!

alix khoram

Is nice branch of toyota. Very nice branch manager and sellman( Raza)

maedeh mousavian

I am always happy to deal with Spinelli Toyota Lashine.They are amazing. This time Olivier Breton was our sales rep. and he patiently answered all our questiones. Thank you Olivier Thank you Spinelli

Monyka R.

I recently purchased a vehicle from Toyota Spinelli Lachine, and I must say the main reason I did so was because the sale’s representative (Mr. Héroux) took the time to answer my numerous questions. He not only gave me the usual run through of the vehicle but never once made me feel like I was wasting his time by getting informed on the vehicle’s history or mechanic maintenance. I’m mentioning this because I had been to more than a handful of dealerships and rarely felt like I was being taken seriously. Mr. Héroux changed that pattern, and he secured the sale.

Dick Huang

Nice service

Marc Babin

Spinelli Toyota Lachine sets the standard for customer service and efficiency and is well equipped to handle seasonal demand in vehicle service maintenance. Well organized team and friendly staff. Winter tire swap and balance was quick, professionally executed and delivered on time. Mr Nantel was a pleasure to deal with.

Lion TV 22

Good service.

Ousmane Hisseine

Helpful people in any needs about toyota

pooneh shariati

VERY VERY BAD SERVICES,DONT WAST UR TIME! The services of this branch are really awful. I used to go to ile perrot and I was really satisfied, but because of the long distance, I came to this branch. I paid 100$ for carwash After I went and got my car, I saw that inside of the car was not washed at all and the outside of my car had just been soaked and wasn't cleaned properly!!(they asked me to left the car one day I went and came back the day after and my car wasn't ready yet!!) When I asked for an explanation, nobody answered me and wasting my time one more hour . Finally, the manager came, even though I showed him the car was not washed. He didn't accept to refund my money after all he only refunded me 50$!! EVEN ONE STAR IS TOO MUCH FOR THEIR SERVICES

Attila Szabo

I visited this dealership because they had a Toyota Corolla 2020 SE showroom model discounted and I was looking to renew my lease. I give them 2 starts because they were not open with me about how they calculated the monthly lease, basically using a deceptive tactic that was counting on me being an easy to fool customer. I do not recommend this dealership and I will not return here. There are many other Toyota dealerships in the Montreal area. The one I can recommend is the Toyota Spinelli Pointe-Claire dealership.

Ben G

Horrible customer service!

Peter Georges-Louis

(Translated) Wow! I bought a used car and the service was impeccable. Bernadotte welcomes you with a big smile and instantly leaves the family. thanks again (Original) Wow! J’ai acheté une voiture d’occasion et le service à été impeccable. Bernadotte vous accueille avec le grand sourire et il fait instantanément partir de la famille. Merci encore

Martin Primeau

(Translated) Very courteous staff, fast service !!!! (Original) Personnel très courtois,service rapide!!!!

Sofiane Barkou

(Translated) This is the 3rd time that I am disappointed with this branch. Each time I create a reason for myself by what they are closest to. But the!!!!! It's over. ‐---------------------------- This is the 3rd time that I am disappointed with this branch. Each time I fabricate a reason for myself by what they are closest to. But the !!!!! C'est fini. (Original) C'est la 3eme fois que je suis déçu par cette succursale. A chaque fois je me fabrique une raison par ce qu'il sont les plus proches . Mais la!!!!! C' est de la fini. ‐---------------------------- This is the 3rd time that I am disappointed with this branch. Each time I fabricate a reason for myself by what they are closest to. But the!!!!! It's over.

Passione Laguerre

A super big hug filled with admiration, respect and appreciation for Richard, Sophie and Steven at Spinelli with help buying my '21 Rav4. My experience with was so smooth, easy and absolutely NO PRESSURE. I went with a budget which they were able to accommodate and they answered ALL my questions thoroughly and got the car I actually wanted and more. Richard was straight forward and efficient, by the end all I wanted to do was give him a huge hug for just being so helpful. Sophie helped with add-ons and benefits, between her and Richard everything just happened like it was just meant to be. On my delivery date my salesman man was suppose to be off but got called in. It's like god knew just seeing Richard was a relief was checking in on the final process. Answered my questions till the end. I was serviced by Steven on the day I received my car, god bless this man with long and prosperous life, he deserves it. The fact that he maintains his energy and is so charismatic is something I truly admire, non stop working. At this job for 15 years he truly loves what he does and is good at it. We laughed cracked jokes I felt so comfortable. At the end I felt at home and I was not sold a car I was given a beautiful and exciting experience. For all the workers at Spinelli god bless you all and thank you for all that you do.

Kafu Kwok

ZERO I had a sidewall puncture on my front car wheel (of my rav 4 2019). I went to the dealer on monday july 6 around 10am. The service team came back to me around 12. to tell me that they did not have the tire and they will order it and receive it in the PM. I go home and i receive their call around 3pm. I rush there and they install the tire and everything is done as so it seems. I look at the front tire that they replaced. It is not the same Tire model and the Dot is a 2014 dot. I went back inside and talked to the installer and he said its probably discontinued my tire thats why they sent them that one. He calls he supervisor and he admits it doesnt make sense and its a mistake. They call toyota central where they place the orders and it seems toyota sent the wrong tire and that they shoud receive it in the next morning. The next day which is today. july 7th i receive a call at 2pm (and not in the morning as they said) that they receive the tire and that i should leave the car at the dealership and pick it up wednesday. However, I have to work. I am an essential worker and I already wasted 2 of my days off to fix this trouble which should have just taken one. So I went there on tuesday and i still had to wait 1h30 to get it done when i should be in priority when the mistake was from their end and that I was the one who had to point out there was dangerous mistake. The employees did not double check the tire before installing. I though i could trust them but i find it really scary when they say its all good and you as the customer you realise that there is a problem with it. No compensation But just wait wait and wait...

Steven Yang

Fine ! It is good dealer for service.

mani sahi

Sales man just want to sell so just watch out before buying and about their deals

Daniel Lu

AMAZING service and care. >>The sales representative are respectful and helpful. They moreover do not only care to make a sale but will HELP you to invest the RIGHT amount of money for the car that fits you! >>PRICES are fair compering to different dealerships out there in Montreal. >>Very organized. RECOMMEND! Ps special thanks to Simone for your great job and kind assistance!

marco testa

Not a good experience. That's all I have to write.

Chunyan Lai

good service

Karoline Souza

We had an amazing experience at Toyota Spinelli Lachine. Richard D. is a great seller to visit. He answered to all our questions, made us feel comfortable while car shopping and gave valuable insights for the application process. I highly recommend to come see him if you are looking for a new car.

Small Ginger

Ok, so there's a sales representative called Michael, he welcomes you as a King but, if you end up not lease or finance the car, he will tear the price paper with full of his anger in front you by saying bye bye without looking at you. Many people give 5 stars to this dealership, I believe it should be good in general. So if you ever decide to go there, try not to deal with this guy. And Michael, you should me ashamed of being part of this highly reviewed dealership.

Arash Shahryari

Bought a certified used Toyota Corolla LE from Toyota Spinelli and the car had only 25,000 km on it and I was assured that the car was inspected and had no accidents. Given the “reputation for reliability” of Toyota I was not even encouraged to buy the extended warranty and I was told the transmission and engine would have warranty for up 100,000 km. Starting last month my car started making a weird noise while driving which seems to be from the transmission. I brought the car in for a a check up and after paying on an hourly basis to diagnose the problem ($69) they told me that there is a faulty bearing inside the transmission and they would have to change the entire transmission (costs over $7,500 including labor) and to much of my surprise it’s not even covered by Toyota and I would have to pay out of pocket. In addition to that I have also noticed some abnormalities in the car that is a clear indication that the vehicle had been in an accident. So please be aware when buying from this dealership as they try to boast a lot about the reliability of their Toyota cars and sell you their vehicles. It’s unbelievable that a transmission fails at 42,000 km! Extremely disappointed at the Toyota brand and Toyota Spinelli dealership and I believe their action of selling this car has been fraudulent. As clearly evident, most of the positive reviews here are from new customers who just purchased a car from them - because they do treat you while at the time of purchase! Wait and see how the service and their vehicles turn out! Be aware of where and what you are buying. P.S. I spoke with the management at this location and also with Toyota Canada but they offered only a partial compensation to fix the problem. This would still be close to $4,000 cost on my Toyota Corolla with only 42,000 km on it! Toyota Canada told me over the phone that they “never recommend customers to buy used vehicles from Toyota”! So don’t be deceived by the notion of “contacting the client to make it right”. They have no intention of doing that.

Ali Pourhadi

I had a great experience with service department. I was planning for a long trip so I asked them to check my car to see if it needs any kind of services. Emanuel was really helpful. he explained my what they need to look and he told me they will change or fix something if it's really required. They did check my car there was no need to change or fix anything.

Redwanur Islam Rizon

Very friendly and helpful environment. Sales person Mr Reza Gheewala made my purchase lot more easier and helped me find out what I needed.

Daniel Enayatzadeh

It was a sincere pleasure working with Joseph Marino, he was patient, honest and very knowledgeable. I would highly recommend him. Thank you, Joseph!

Hongying Tang

I changed my winter tire. The gentle man served me did a good job and was very polite and patient.

Audrey-Maude Rivière

(Translated) My salesman, Richard Desaulniers is just .... wow !!! I felt listened and well advised I did not feel forced and especially we did not try to sell me what I did not need. The attitude of everyone at Toyota Spinelle Lachine impressed me. Super good team !!! I recommend x1000. (Original) Mon vendeur, Richard Desaulniers est juste....wow!!! Je me suis sentie écoutée et bien conseillé je ne me suis nullement sentie forcée et surtout on n’a pas essayer de me vendre ce dont je n’avais pas besoins. L’attitude de tout le monde chez Toyota Spinelle Lachine m’a impressionnée. Super bon team !!! Je recommande x1000.

Dario Cosentino

Emmanuel, the service advisor I've been dealing with, is AWESOME. He is the main reason why I bring my car to Spinelli Toyota Lachine instead of other Toyota dealers. He is professional, he takes the time to listen and is always willing to go the extra mile to make sure I'm satisfied with my service appointment. 10/10, highly recommend.

Teefer Clow

The new car sales managers are amazing! They take their time to really show me in detail what I am buying, and they answer all of my questions with transparency! Would definitely recommend to a friend. Love my Sequoia Platinum! See you guys for my next car!

Tina D'Ettorre

The service I received at Toyota Spinelli Lachine was incredible from beginning to end! The first time I leases a car they were patient and explained everything in clear detail to ensure I had a clear understanding. The experience was so positive, that agreeing to a big transaction with them was easy to make. I left with a beautiful 2019 hatchback! They were able to accommodate all of my needs and had tints installed upon delivery. I highly recommend the Toyota Spinelli Lachine location for anyone looking for a Toyota. A big thanks to Julian,Peter and Ronnie for sealing the deal!

Max Crompton

Went and bought a new to me car had Bernie as my salesman and he was very helpful and friendly throughout the whole process.

Eric Astier

(Translated) Cathleen was particularly helpful (Original) Cathleen a notamment été tres serviable

Mehrdad Karami

nice workers and good customer care

G Mill

(Translated) Mr. Peter Papas excellent seller, respectful, enthusiastic and reliable. He will not let you go without being satisfied, he will find you the best deals to leave with a smile. I read a lot of comments about Toyota Lachine and having made my own experience this Tuesday, August 20th, I was pleasantly surprised. To the next buyer, I recommend Mr. Peter Papas strongly !! (Original) Mr. Peter Papas excellent vendeur, respectueux, enthousiaste et fiable. Il ne vous laissera pas partir sans être satisfait, il vous trouvera les meilleurs deals afin de repartir le sourire aux lèvres. J'ai lu beaucoup de commentaires sur Toyota Lachine et en ayant fait mon propre expérience ce mardi 20 août, j'ai été agréablement surpris. Au prochain acheteur, je vous recommande Mr. Peter Papas fortement!!

Ali Noorani

Great customer service

Shahrzad Foroghi

I like this place ,the service they offer ????

Thomas Hartung

We got treated very well and we are super satisfied. I Definitely recommend them and i will return.

Golden Leaf

Great customer service

Jason HM W

For the airbag light repair on my Camry, we had the pleasure dealing with both Christopher L. and Emmanuel M. who provided fantastic customer service and went above and beyond by providing all necessary information on the bill. The rate was very reasonable too. Spinelli Toyota isn't the closest dealer to me but it's certainly the one I'll go to get things done in the future!

Patrick Murphy

(Translated) I recently visited Spinelli Toyota to inquire about the possible exchange of my car. The seller was very insistent and offered me options that I did not ask and did not offer me what I asked him. He was pushing for a rental and I asked to see a price for the purchase instead. He always came back with the rental and never showed me the price for a purchase ... He was pushing to sign tonight and kept insisting. He lost a sale and possibly service on my current Toyota. (Original) Je suis récemment allé visiter Spinelli Toyota pour me renseigner sur l'échange possible de ma voiture. Le vendeur était très insistant et me proposait des options dont je ne demandais pas et ne me proposait pas ce que je lui demandais. Il poussait pour une location et j'ai demandé de voir un prix pour l'achat a la place. Il revenait toujours avec la location et ne m'a jamais montré le prix pour un achat... Il poussait pour signer ce soir la et n'arrêtait pas d'insister. Il a perdu une vente et possiblement le service sur ma Toyota actuelle.

Abdul-Taofiq Adekeye

From my first encounter with the woman at the reception desk to my meeting with this gentleman named Bernadotte Johnson who went out if his way to help in getting a good deal, i will recommend you ask for Bernadotte when you visit Toyota Spinelli Lachine. He will equally introduce you to another gentleman Steeven Thollot both guys are very helpful during my time with them to pick a ride. Thank you Bernad, i appreciate and thank you Steeven.

Hamed Farshchi Tabrizi

Hi Folks If you want to buy ot lease Toyota CHR, never never never do this mistake From the first day we leased it, it had problem with smart control system, We took it to their work shop many times it never got fixed Almost each month there is a new problem And the dealer never accepts to return the car Becareful

Jeff

Emmanuel received me today with the smile and willing to help me quickly. Good listener, he figured out exactly my problem: I probably needed an alignment and the technician did it at the speed of light. I am back on track with no waiting. Thanks for the great service! Great work !

Wael Abdelmageed

The best dealer

Raymond Guy

(Translated) The service offered by Martin Chamberland and his team following an accident incurred outside the province was unparalleled! He supported us well in the body repair and alignment process by reassuring us and keeping us informed throughout the process. He also worked very well with Henok Tekie on parts at Spinelli Honda. The emergency service was quick and everything was done at an excellent price to get us back on the road in less than 24 hours. Thanks to this exceptional team, we were able to resume the 800 km road to home in Sudbury safely. Thank you! (Original) Le service offert par Martin Chamberland et son équipe suite à un accident encouru hors province a été hors pair! Il nous a bien accompagné dans la démarche de réparation de carrosserie et d'alignement en nous rassurant et en nous tenant informés tout au long de la démarche. Il a aussi très bien collaboré avec Henok Tekie aux pièces chez Spinelli Honda. Le service d'urgence a été rapide et tout a été fait à un excellent prix pour nous remettre sur la route en moins de 24 heures. Grâce à cette équipe exceptionnelle, nous avons pu reprendre les 800 km de route vers la maison à Sudbury de façon sécuritaire. Merci!

Marco Antonio Grillo Martín

If you go to Spinelli Toyota Lachine, make sure you ask for Mr. Bernadotte. He's the kind of person that will walk you through all the details and devote his full attention and energy to help you find what you're looking for. Keep up the good work Bernie!

Denis Tremblay

I really wonder why they take the time to make appointment times, I had an appointment for tire change at 14h00 and they knew that I was waiting for the car (that was the type of appointment I booked), I was there promptly at 13h55 and proceeded to register the car with the service staff which was very courteous. I was told that it would take around 2 hours because it is a delicate operation since I have mag wheels, that is why it would take so long. I take his word for it and proceed to the waiting room. One hour later, I still don’t see my car in the garage so I decided to check in the parking lot, to my surprise, my car was standing there and has been standing there for one hour. I decided to ask the service person why my car was still outside and his attitude became less courteous, he crossed his arms in front of him and proceeded to tell me that this place is like the doctor’s office, even though you have an appointment, they will help you when they have availability, that really P…ed me off. I ended-up having my car at 16h30, 2h30 later instead of the promised 2h. I only had bad experience with this place, from the sales to the service, I will definitely stay away in the future.

Fadi Al-Hanna

They are good we are sitting with a guy named Ali he is very professional he answered every question we had and gave us a really good deal

Nick B

Bernie in sales is amazing. fast service, says yes to mostly everything you ask him lol, made sure i got everything i wanted and made sure to fit my schedule. truck he sold me was a used 2020 Rav4 & runs well. nothing to complain about and on top of it he was very friendly. if you need a car or truck, ask for Bernie.

Antonio Lopez

Great service! Thank you!

Nathalie Boudreau

(Translated) Totally satisfied, fast service and very courteous. We make you feel like a privileged customer! Thank you ???? (Original) Totalement satisfaite, service rapide et très courtois. On te fait sentir comme un client privilégié !. Merci ????

Gyslain Tremblay

(Translated) Richard Desaulniers, courteous and devoted advisor. (Original) Richard Desaulniers, conseiller courtois et dévoué.

Camille Isaacs

Always a great experience with Toyota Spinelli Lachine. On-time service, clear explanations of the work to be done and after it has been done. Courteous staff. Clean, comfortable waiting area.

David Riendeau

I bought a truck for my business here - amazing experience, knowledgeable and efficient staff, I highly recommend them! -Mr. Customer

Réda M

(Translated) Be very careful !!! No after-sales service, after 3 months of buying my vehicle from spenili lachine, I found a wire unplugged at the bottom of the handbrake side, causing the doors to close. The he wants to charge me $ 119 just for the diagnosis after you pay for the hours of repair. A little respect please. (Original) Faites très attention !!! Service après vente nulle, après 3 mois de l'achat de mon véhicule chez spenili lachine, j'ai trouvé un fil débrancher en bas côté frein à main qui me cause des pbs de fermeture des portières. La il veux me charger 119$ juste pour le diagnostic après tu paye les heures de réparation. Un peu de respect svp.

Max Huang

Sale adviser Duncan Liu gave me a delightful purchase experience.

MC SULY

huge thanks to Julian @ Toyota Spinelli for really taking care of our needs. not only did he make sure we were getting a good deal, but made the car readily available for our drive to Alberta (3900km). can't beat the service with him! thanks for really going out of your way, and giving Toyota Spinelli a good name! ask for Julian !

Anthony Liverani

I had an excellent experience with Spinelli Toyota Lachine throughout the purchase and receiving of my new car. They treated me as a VIP at all times. My sales rep, Raza, always had a confident answer for me at all times. When I asked for things, he never mentioned that he could not do it, but he always checked to see what he can do...which he made efforts to make it work. Hope the servicing of my vehicle will be the same.

Jess Lonardi

All the team & Roberto at Spinelli Lachine Service was super helpful & went out of his way to ensure a good service visit - thank you

Robert J K Soden

Great service! Great customer service! Ask for Manny!

José A. Ramos

good service

Armand Amar

I had a visit a month ago regarding an issue, I was pleasantly surprised to get an unexpected call from the service manager, just to ask me if all was still good and the issue with my vehicle didn’t reoccur. Thank you Spinelli once again for the great service.

Dan Gt

I met with a dealer he was nice at first explained the benefits after agreeing on a deal and price I was taken to the finance room to discuss payment and then I was upselled additional products and the price went up it’s very shady way to sell people stuff and when I refused the person got aggressive why I said no. after that I refused the deal and the dealer got rude. From my experience I won’t trust them again even if they gave me a car for free, very unprofessional and 2 faced people they smile and dress in suits but don’t let that fool you . They keep saying they are there to help you but not once did I feel as a customer. They need a lesson in treating customers with more respect. They shouldn’t represent car corporations.

Otis Delaney

The service and customer support at Toyota is 1st class. Duncan was very helpful in his efforts at helping me purchase a 2019 Toyota Camry. At Toyota the clients always receive the best service. Excellent work from all of the Toyota employees who made my experience so special.

dominic gariepy

(Translated) Excellent service to Toyota Spinelli Lachine. Salespeople inspire confidence and are well informed, we feel that they care about customers. I would highly recommend this dealer for your next vehicle purchase (Original) Excellent service à Toyota Spinelli Lachine. Les vendeurs inspirent confiance et sont bien informés, on sent qu'ils ont les clients à cœur. Je recommanderais fortement ce concessionnaire pour votre prochain achat de véhicule

William Big G Rothwell

Very good service at the services department. The guys were very nice and friendly.

Yaser K

Like the company

Razvan Zamfir

Pleasant service experience. Nice waiting area, free wifi, charging ports and coffee. Respectful service rep.

lanteri salvatore

Looking for a new car ? Look no further make your next vehicle a Toyota

Katayoon Noparast

The worst service ever received! 3 hours waiting for a simple winter tire change and still no news! Still waiting! My car disappeared from the workshop for 1 hour. They said it was for the road test though I hadn't asked for it! No apology and finally decided to take my car without balancing! The best decision I ever made! Next time I ll go to Canadian Tire or a local workshop!

Nitish Bahadoor

(Translated) Superb experience at Spinelli Toyota Lachine for the purchase of my first car. Richard and Ronnie gave exemplary service. I highly recommend Spinelli Toyota! (Original) Superbe expérience à Spinelli Toyota Lachine pour l'achat de ma première voiture. Richard et Ronnie ont donné un service exemplaire. Je recommande fortement Spinelli Toyota!

Navjeet singh

My experience was very good with used sales executives i got Lexus IS250. Thanks to Alireza Saniei and Sebastien Madore for treating very nice.

Vasyl Pelikh

New, bright, friendly personnel

Susie

If I could give it even less stars I would. Extreme poor service. My boyfriend went there Wednesday and looked at some car and decided on one. One of the sales person by the name of Normand Latreille told him he would reserve the car for him and let him know when he can come pick it up. Fast forward to today, my boyfriend was told he could pick up his car at 1 pm today, afrer nearly an hour long bus drivde as soon as he got there, Normand calls him to tell him that he sold the car already. Obviously we were beyond angry and called the manage to let him know and all he said was “I’ll talk to him about it”. Him getting a little slap on the back of his hand won’t give us our time back or a car so unless you talking to him means us getting a damn car I sure hope you do a lot more than just “talk to him”. If this isn’t HORRIBLE customer service then I honestly don’t know what is.

Rob Hutcheson

I recently purchased a 2016 Toyota Sienna XLE AWD from Spinelli Lachine, and the representative Bernadotte was very helpful. He took the time to answer all of my questions, and I never felt rushed or pressured. They also gave me a reasonable trade-in value for my 2012 Sienna CE FWD. Overall, it was a smooth and easy process.

Marcelo Casipit

More than five hours for oil change, car wash, and cabin air filter change. Extremely the worst service I have ever had.

Vanna Bazile

(Translated) Warm welcome, impeccable and courteous service. Very tolerant and patient with my daughter who runs and who shouts everywhere Thank you (Original) Accueil chaleureux service impeccable et courtois. Très tolérant et patient avec ma fille qui court et qui crie partout Merci

Manh Nguyen

Excellent service. They give you a true diagnosis and what to do on your car. Ask for Emmanuel at the service polite, efficient and kind!

Auvent Modern

Thanks to one person who cares. my problem was resolved. I give 5 stars for the service

Daniel Espinal

Excellent service! Starting with the service advisor Mr Pontarelli very professional and you can see that he knows what's he's doing. The waiting areas are big and clean, the free WiFi and coffee makes the waiting pass unnoticeable! When my Prius was ready I got a call for my advisor and he schedule a pickup to my workplace (no fee again). When I got to the dealer my bill was ready and he explained everything to me making sure I had no question!

kataryna reese

Twice, I have gone in in the last month to look at car prices and, twice they didn't give me the time of day so I walked out and went next door. Way better service at Honda Spinelli! Holy cannoil - night and day on the friendly and professionalism scale! Pro Tip, you want to bring people in - not turn them away. #facepalm

Denis Salter

Michael Fitzback gave us excellent service, an ideal salesman. He answered all our questions thoroughly, he paid attention to details, he made instructive comments when we took two test drives, he understood when we said we wanted a straightforward car, not a "computer [actually, many, many computers] on wheels," whilst nonetheless regretting that we simply couldn't order a car of that type, but would have to accept all the jazzing up. We called it an excess of bells + whistles we didn't want + he gave a charming smile for an answer. Thanks for everything, Michael: we wish you continuing success in your career.

Slyvia Novac

The workshop was clean. I was impressed. They checked and returned my car on time. No delay no waiting.

Russell Parkway

Always the same friendly, professional service I've gotten over the last 20 years. I highly recommend these guys to everyone.

Yvan Bouchard

(Translated) I thank the sales team, they make a great job! Richard Desaulniers for listening and availability, Ronnie Eaton for efficiency, Steven Guilbault for his good humor and the precision of his explanations. (Original) Je remercie l'équipe de vente, ils font une excellente job! Richard Desaulniers pour l'écoute et la disponibilité, Ronnie Eaton pour l'efficacité, Steven Guilbault pour sa bonne humeur et la précision de ses explications.

Fred matha

Same boss as Spinelli Honda.

Natalia Malkova

Very inconvenient opening hours for service and maintenance. No replacement car provided to avoid waiting in the hall. I have to take a day off to have maintenance/tires change done. It is not a very customer oriented approach. No other concerns than that, nice and friendly staff and a very professional advice.

Akil Alleyne

MAJOR props and many thanks to Bernie Johnson at Toyota Spinelli Lachine for the excellent service he gave me and my mom in getting our new car. I reached out to him to let him know our last car had given up the ghost, and within less than a week, he'd hooked us up with a 2017 Toyota Camry in great shape. He was great at answering our questions, explaining all the details of the process, and just generally responding to and taking care of our needs. Toyota Spinelli now has 2 more satisfied customers!!! :)

Dima R

To everyone who wants to buy or lease a car. Do your research as much as you can. Don't sign anything on the first day of the test drive. Give it few more days. Visit other dealers for better offers. Don't trust the sales guy with any info. Check online, and ask questions on forums. Try another test drive later. I was too excited on the first day and lost my senses because the car was really cool, but discovered I didn't like it on the same day I took it, after driving about 10km. Once the documents are signed the sales people or their managers will not help you to exchange it for another car. So I'm stuck with my car (2nd lease from them) for the next 3-5 years. Otherwise, their service is ok, and I never had any mechanical issues when doing service there. I like that they drive you home, and back to pick up the car at the service.

Michael McGrath

I visited all the montreal region Toyota dealerships for a new 2019 Rav4 Hybrid. Spinelli Toyota Lachine were the best on all fronts: professional, trustworthy, honest, patient and extremely competitive offers. I invested a lot of time to find the best dealership for me and my family and Toyota Spinelli was hands down the best.

Constantin Cristea

Great experience. Very professional team. Well organized and very clean.

Farzad Parsamehr

best deal ,best experience

Nadine Forde

Wow! Toyota Spinelli Lachine you blew me a way this time. Excellent customer service. Kathleen is top notch in customer service. Calling me to let me know the car had additional work that needed to be done and also my car was ready Early.

Danielle Shanks

Wonderful service by Simon Paivo, sales manager and Richard Desnaulniers, sales Rep as well as Julian sales team leader. Treated me so well and couldn't find a better price in Montreal or South shore.. Highly recommend this dealer in Lachine. Best experience ever buying my dream car. Thanks so much Spinelli.

Alex Kirill

Thank you to Bernadotte for the excellent service and the great support he has offered! I'm super excited about my new purchase!

qingyong wu

(Translated) very good (Original) tres bien

Sheila P

When I first walked into the dealership, I was only planning on getting a quote and some info on a car; little did I know that a couple of hours later, I'd be signing on the dotted line. I couldn't be happier with my experience with leasing my new car here. I had the pleasure of having Bernadotte Johnson as my sales representative who was able to put me at ease during the whole transaction. He was very willing to answer all of my questions, and trust me, I had a lot. I did need to come back to the dealership to get my starter installed a week after signing, but during that time, Bernadotte kept me in the loop and was still happy to help me with my follow up questions. I have had experience with other dealerships in the past, but so far, Spinelli Toyota Lachine has exceeded my expectations and hopefully they continue to do so.

Nader Kakavand

Good customer service. Respectful Like it

Di Li

Nice expeience of purchase. Very professional staff.

Mazen Wattar

I went to shop for the new Hybrid Rav4 but they refused to help me and they just almost kicked me out because they found out that I made a downpayment on other dealer but I explained to them I made this deposit to reserve my place and am checking for a better price so I can take the deposit but they refused and have a nice day.

Svetoslav Stoykov

Perfect service! The best prices in MTL!

Lawal Bello Osagie

Honestly you can't find anyone like Bernadotte and Liea. If you need a great car without hidden charges, this is the place for you, no hidden charges! Ask of Bernadotte and Liea and enjoy their awesome services

Chiot “Firebreath” DeChasse

Went there to shop for a new car. Very nice showroom, but very pushy and pressuring salesman. Barely listened at the beginning before pushing me for a huge vehicle. Did not answer questions about after-sales service beyond mechanics. Test drive went OK but had to follow the course the salesman wanted. Sales Director was very friendly and personable though!

Haseeb Tahir

The only toyota dealership i trust. They give timely appointments, always deliver on time and budget and do a great job. I highly recommend their service and body shop work

Li Guo Zhu

Very good.

Jason Freake

Spinelli Toyota was amazing today! I am visiting from out of town and needed to get my scheduled maintenance completed in a hurry. They had me in the same day and were extremely friendly about everything. A pleasure to deal with!

Carlos Espin

Wonderful service. Recommended 100%

Steph Welsh

I blew my tire nearby, minutes away from this dealership. Since my car has no spare and is a Toyota lease, I was okay going here and that is where roadside assistance directed me to. I understand I didn't have an appointment but after an hour of waiting and me finally approaching the service counter, I asked if I could just leave my car there (as the man behind the desk was supposedly checking to see if my tire was in stock but he was certainly in no rush). I was on my way to work so I gave up and left. A few hours later, no word from the dealership so I called to make sure I could pick up my car that evening between 8-9pm. Receptionist said no, they close at 8pm. I had asked the service center before I left who said they closed at 9pm, so I was frustrated. Eventually I was told my tire had to be ordered and they'd call before 4pm to let me know my car was ready. 3:45pm...and no phone call so I called them. Yep! Car is ready and yes, we close at 9pm. Picked up my car that night and noticed damage in wheel well behind the tire, some screws missing etc. I guess they were either too much in a rush and just replaced my tire or didn't even look. I'll go back to my usual Spinelli to get this looked at, definitely won't return to this dealership. On the plus side, the waiting area was large and clean with plugs to charge phones/laptops. There seemed to be a counter where you could order food, I left at around 9h30am and it was still closed, maybe due to covid? Side note: no free shuttle due to covid. Rental/replacement car for $34/day. Too bad I had to uber even though my workplace was 10 minutes away...

Guru Prasanna C S

Toyota, Honda and Mazda all showrooms at one place! Toyota sales guys didn't leave a chance for us to check others though! Definitely a nice place to start car shopping. I will have to see how the post sales experience would be with them :)

Robert Malo

Very good service, friendly and acknowledged staff , sanitary mesures respected. The place to go for a toyota of a used car ! Nothing over priced very reasonable.

Euro L.S. Inc.

Great service, great team, great product. Raza and Steven are superstars!! Highly recommend.

Julián Felipe Hernández Gama

(Translated) It's not just a dealership, it's also a place to feel like family. Impeccable attention. (Original) Ce n'est pas juste un concessionnaire, c'est aussi un endroit où on peut se sentir en famille. Attention impeccable.

Jindal P007

Over priced

ali Hedayati

We bought a matrix there.The car is perfect but the services was awful.

kasra karimi

I have never had such a great experience in the car dealership or car company. Mehdi is a professional sale representative who helped me to choose the best car according my needs. Actually he introduced me Toyota Rav4 and I am very satisfied with it. I strongly recommend you to consult with Mehdi before any decision if you interested to buy a Toyota in Montreal.

Dem

Horrible place. I came in to fix a cracked tail pipe, the minute I left the car started to stall every other time. I brought it back, they put a bolt to tighten the battery...65$ Nothing was fixed and I STALLED WHILE DRIVING ON THE HIGHWAY! I COULD HAVE GOTTEN KILLED. Very unprofessional, they did not go above and beyond . I will not recommend this place to anyone and will suggest they go somewhere else. Horrible mechanics .

Djbob C

Excellent service

Muhammad Ifrahim Babur

it was good visit with reasonable expense

Eric Anctil

Great experience getting my new Sienna. Thank you Simon, Paul, Olivier, François & Ronnie + the whole team!

Chujie Wan

Both sales and services are nice

N MacIsaac

It's really hard to find a Toyota dealer in Montreal that will provide decent service, and Spinelli is no different from the lot. If you store your tires there, don't expect to get them back. You might get some other client's tires like I did. Now suddenly I need new tires after only 25,000 km of use. Good luck.

Grey Cat

I am very happy with the used Toyota Corolla iM that I bought from them in the summer of 2020, and thus far I have been equally happy with the maintenance that I get from them.

mokhlis abderrahim

(Translated) Very good service good job guys (Original) Très bon service Bravo les gars

Harry Huang

Professional service ! Everything is Perfect.

Champion Lucas

Number 1 Dealer!!!

Lorne Mcbride

Bought a car for our son and what a great experience. Nice people working there Will definitely go again

Minh Tran

I went for a recall. Sparkling clean reception area w coffee & newspaper. Excellent customer service. They offered to drive me home & pick me up when the car is ready

ali ansarinia

very kjndly

Clément

Olivier made the process to buy my first car so easy. Great services, highly recommended!

John Robinson

Very good service

Grethel Gomez de las Casas

I was extremely pleased by the attention received from Mr. Joseph Marino. From the first moment, he went above and beyond to make sure that we would get the car we were looking for. I definitely recommend this car dealer. Big thank you, Mr. Marino!

Marie Andrée Roy

(Translated) I actually received 5 star service from Spinelli and would recommend this place to anyone who wants to buy a quality car from an honest dealership. I bought my red 2018 Corolla from seller Bernadotte and the service was fast, pleasant and transparent. Thank you for everything! In addition, I went to have it inspected at my usual mechanic following the purchase to make sure that there were no hidden defects. He confirmed to me that the general condition of the car was impeccable, like new. I have met several other car dealers and sellers before doing business with Spinelli and I do not regret having waited before buying. I am a difficult customer and despite this I have not once been disappointed with their service. Plus, I love my new car! It has everything I could want, besides having a great price. I have full confidence in this company and will be returning for all my next cars. Good job! (Original) J'ai réellement reçu un service 5 étoiles chez Spinelli et je recommande cet endroit à toute personne qui souhaite acheter une voiture de qualité chez un concessionnaire honnête. J'ai acheté ma Corolla 2018 rouge avec le vendeur Bernadotte et le service a été rapide, agréable et transparent. Merci pour tout! De plus, je suis allée la faire inspecter chez mon garagiste habituel suite à l'achat pour m'assurer qu'il n'y avait pas de vice cachés. Il m'a confirmé que l'état général de la voiture était impeccable, comme neuve. J'ai rencontré plusieurs autres concessionnaires et vendeurs de voiture avant de faire affaire chez Spinelli et je ne regrette pas d'avoir attendu avant d'acheter. Je suis une cliente difficile et malgré cela je n'ai pas été déçue une seule fois par leur service. De plus, j'adore ma nouvelle voiture! Elle a tout ce que je souhaitais, en plus d'avoir un très bon prix. J'ai pleinement confiance en cette compagnie et j'y retournerai pour toutes mes prochaines voitures. Good job!

Ian Knowles

Friendly service, well organized and always happy to explain what they are doing and why. Recommended.

Camille Isaacs-Morell

I had an emergency and went to Toyota Spinelli without having an appointment. Chris arranged for everything to be fixed and made an accurate estimate of the cost. I did not have to wait very long, in spite of many customers being served.

Jake Smith

Made an appointment with Nadine C. a "Customer Communications Specialist" to see a Toyota Highlander Hybrid. I had to bring two kids with me, so I asked in writing MULTIPLE times to confirm that I would be coming to see a Highlander HYBRID, and it was confirmed multiple times, and I was told Mr Simon P would be there to "greet me". Not only was Simon not even there, but no one seemed to be expecting me, I was put in touch with a sales rep who also confirmed we could test drive the highlander hybrid. He takes me out to the parking lot, and only then reveals that not only does he not have a Highlander Hybrid to test drive, but he doesn't even have a Highlander PERIOD. He offers to test drive the CRV with me instead. Complete and utter waste of my time. When I told him I confirmed this many times over email ahead of arriving, he barked, "Who did you speak to?" as if I was lying. Never felt so disrespected in my life. I followed up with Nadine afterwards explaining the debacle, and she didn't even bother responding. Don't bother going to this place, they are totally unprofessional.

Leo Nathan

Excellent service, I picked up my new RAV4 2020 Hybrid October 31, 2019. Thanks to Richard, Raymond and Steven for excellent customer service.

Boris Agassounon

I had an amazing experience with Berny and the team. Berny was very professional, and guided me. I left with an amazing deal and I'm very happy! Highly recommended!

Jean Caron

(Translated) Great service by highly qualified people; the problem here is not the service but rather the vehicle which is much more fragile than the previous Rav4s Imagine you have to buy yourself a battery pack to run a led beacon otherwise you will blow the fuses and it could cost you a lot of $$$ to fix it! Not to mention the sound of the engine purring like a diesel! (Original) Super service par des gens hautement qualifiés.le problème ici n’est pas le service mais plutôt le véhicule qui est beaucoup plus fragile que les précédents Rav4 Imaginez que vous devez vous acheter un batterie pack pour faire fonctionner un gyrophare au led sinon vous ferez sauter les fusibles et il pourrait vous en coûter beaucoup de $$$ pour le réparer! Sans compter le bruit du moteur qui ronronne comme un diesel!

Michel Ahad

Ok

Charles Jraijiri

(Translated) EXCELLENT SERVICE, COURTESY AND EFFICIENT. (Original) EXCELLENT SERVICE, COURTOIS ET EFFICACE.

Phil Phil

I did the maintenance there. They should check my tire pressure, but they didn't. They should lubricate my locks, but they didn't not. They should blow my cabin filter, but they didn't. The thing they know is keep selling their cleaning package to me. Worst services I've ever had!!!

lugubres

Went for a test drive during the Easter ???? long weekend at Toyota Spinelli Lachine. Our salesperson was Duncan Liu, who was amazing and very professional. He was very patient and took the time to explain everything to us; from the car model differences to the lease contract. We are now owners of a new Toyota Corolla. Highly recommend our salesperson Duncan & Toyota Spinelli Lachine to our friends and family members.

Majid Kazimi

Nice location and very kind and handy employees

Hadi Ghaseminanesa

Great experience

Hadi Bali

Nice staff and great service. Very responsible and behave respectfully. I appreciate them.

Christina Victoria

By far the best experience ever! Purchasing my car was as easy as pie, Peter was so great with me and took care of everything I needed. The process was a breeze, not kidding. I also had my first experience with the service department this week and Emmanuel was also a delight! Again, I felt very comfortable, they took great care of me and the customer experience is beyond amazing. Great job guys, I've never felt more like a family member in a car dealership until I came to Toyota Lachine.

Mari Lucia Espinosa Soteras

The personal is not kind and the dealer was very bad , I went to Toyota Vimont and it was very good

Nayiri Tufenkdjian

The kindest and most respectful people. This was the best customer service I ever experienced and I will definitely be going back once my lease ends. Thank you Spinelli Toyota Lachine ! :)

claude albert

(Translated) I went to get my rav 4 in mid-May the service is impeccable, they disinfect the vehicle before I take possession of it. I was explained some features of the radio software. This is done with the representative outside the vehicle. I returned the next day for an explanation. They saw me and responded very quickly. 5 Stars on service. 3 Star on the sale I rent a rav 4 LE but the rental is done quickly and with a little pressure. I left the dealership at 9:10 am ... (It took 45 minutes ...). To have known and to have been well explained the difference in equipment and the price between the LE and the XLE would have taken the XLE. Do your research on YouTube to see the different equipment before making an appointment this will take the pressure off you and make your decision easier. TOYOTA FOREVER (Original) J'ai été chercher mon rav 4 mi-mai le service est impeccable il ont désinfecter le véhicule avant que j'en prene possession. On ma expliqué quelques fonctionnalités du logiciel du radio. Ceci c'est fait avec le représentant à l'extérieur du véhicule. Je suis retourné le lendemain pour une explication. Ils mon vu et répondu très rapidement. 5 Étoiles sur service. 3 Étoile sur la vente j'ai louer un rav 4 LE mais la location c'est fait vite et avec un peux de pression. J'ai quitté le concessionnaire a 9h10... (Le tout a pris 45min...). Avoir su et avoir été bien expliqué la différence d'équipements et le prix entre le LE et le XLE jaurait pris le XLE. Faite vos recherches sur YouTube pour voir les différents équipements avant de prendre un rendez-vous ceci vous enlèvera de la pression et facilitera votre décision. TOYOTA POUR TOUJOURS

Ayat Golkari

I like their customer service team!????????

Simon Laroche

(Translated) My salesman Richard Desaulniers impressed me by the quality of his advice and frankly put me in trust! I had no pressure from him to make my choice! The delivery was fast and efficient! Thank you for my beautiful Prius Prime! (Original) Mon vendeur Richard Desaulniers m’a impressionné par la qualité de ses conseils et m’a franchement mis en confiance! Je n’ai eu aucune pression de sa part pour faire mon choix! La livraison fut rapide et efficace! Merci pour ma belle Prius Prime!

Gary Chen

Hi everyone, I just share something to you. I bought a 2014 Toyota Sienna from Spinelli Toyota Lachine last week. It's very nice place to looking for your ideal new car or used car. And all people here are very nice and friendly. Especially, my salesperson Mustafa who is a young guy and very nice, patient and responsible. Mechanics are also professional and with many years in experience. It is your best choice.

Mario Dupras

I bought a 2014 Camry LE and got great service from Adam Chrzaszcz who I would recommend to anyone. Keep up the good work.

David McNamara

I bought a beautiful 2020 Toyota Corolla at the Spinelli Toyota in Lachine a couple of weeks ago. The service was excellent from start to finish. Everything was explained in detail and I was treated like a dear friend. I want to give special thanks to Olivier Breton for outstanding service and answering all my questions and to Ronnie Eaton for helping me with all my financing and insurance questions. I am recommending Spinelli to all my friends in and near Montreal.

Kennikatsitsasa Montour

Staff were friendly and professional.

Teasnim Djellab

Amazing! Walid was of great help!!!

Stéphanie Racine

(Translated) Excellent service! A + Very nice experience when buying my new car. Thank you ! (Original) Excellent service ! A+ Très belle expérience lors de l'achat de ma nouvelle voiture. Merci !

Peyman

perfect service

shimmy Goldberg

Excellent service from Robert Azouley.

erica law

We had a pleasant experience. We dealt with Bernie and he was courteous and helpful throughout the process. Thanks again Bernie we love the Camry

Seven Stars

It has very professional salespersons. Their management team is super. They respond to your questions very quickly.

Anikka Swaby

Efficient and thorough service!

Cyril Bovell

I have been going to this dealership for year and the sales people are top notch.

Majorie Blanchette

Loved my experience here! Peter Papas is a very professional salesman. He answered all of our questions and gave us excellent service! I highly recommend you go see him and the Spinelli Lachine team for your next vehicle! Their new location will soon open and will be incredible and easily accessible as well!

Jean-David Duguay

Went there to check out a used car. Had a great experience dealing with Bernie, who was very helpful and courteous. Did not feel pressured into anything.

Diego Andrés Rodríguez García

Michael provided a great shopping experience, addressing all the questions we had and making sure we were satisfied. Being our first car we were looking for quality, service and a solution for us, not just any car they had. He was more an adviser that a sales man, totally recommended.

Ana Victoria Stanley

Sébastien and Mustafa they give a great service, I recommend them when you are looking for a good deal in second hand car.

Cranmore Campbell

Service was great sales man Martin was more than a Gentlemen awesome

Misha BEZEDE

Good fish&chips

Chris Canaan

(Translated) The worst service ever in the service department, no professionalism, go do your repairs or service elsewhere. (Original) Le pire service jamais eu au département du service , aucun professionnalisme, allez faire vos réparations ou service ailleurs.

Alena Seresova

Very professional, courteous, friendly and easy to deal with.

Tony Sperduti

Is not easy to walk out of spinelli Toyota without getting a new car

a jsm

Great service

Tristan Bairos

Excellent Service! A must for consumers looking to service their Toyotas!

Soyeb Dalal

always great service

Robert Carriere

(Translated) Excellent service received from a caring and competent person. (Original) Excellent service reçu d'une personne attentionnée et compétente.

Acailah Safar

Excellent Service ! Massimo was very professional and helpful to answering any questions or special requests I had. Definitely would recommend him to all my friends and family. Thank You for the experience. 10/10

Hawes

The worst sales manager I have ever dealt with in my entire life. The rest of Toyota Spinelli dealership that I dealt with was fine. Sales manager name "Sabestien" was arrogant, cocky, liar and desresptful. He should not be a sales manager as he goes against policy. I had requested a down deposit on a certain vehicle, as I lived out of province the down deposit was $1,300 more expensive than the normal deposits that's required as "I live in another province as per sales manager Sebestien has requested. I was currently going through the VW emissions scandal and could not pick up the vehicle until after I got rid of the VW which was all arranged with the salesman I spoke with. (whom was fantastic) Finially I contacted the dealer for 2-3 days straight with no response from anyone as I was attempting to book a flight to accommodate the sales manager as he left me a voicemail and would not talk to me on the phone stating "business is business" he has 4 million dollar invintory and he can sell the car today. Finially another voicemail was left that my deposit will be refunded because they sold the vehicle "while I had a down deposit". The sales manager reached out to me and stated that he will keep me on the list for another vehicle that is the same and they'll contact me. **** I hope this gets read by everyone as I do NOT recommend buying a vehicle from this dealership. Sebestian the sales manager should be fired for the way he does business. I feel bad for the people who work below this individual. All the best car shopping and please look else where.

Kaz Man

The service team and mechanics are more than professional. All VERY efficient and skilled! Thank You Merci!

Patrick Wheeler

Had a really excellent salesman - couldn't ask for a better one. He had allowed me to take the car (2008 Yaris) to my garage to check it out. On the way I noticed that there was a LOT of play with the brakes. My mechanic said that the pads had been replaced but not the disks, which were in terrible, unsafe condition. Took it back to the dealer. Salesman went to talk to his boss who said that I could buy the car at the window price and the disks would be replaced. No discount whatsoever on the original price. They let me drive off of their lot in a potentially dangerous car trying to sell it as is. There was also a large crack in the front skirt which they offered to go halves with me and replace....but that is another story. First trip to Spinelli - not happy.

A SM

Great staff, really helpful.

samaneh bakhtiar

Thanks to Mehdi, my sales agent, I've got my fantastic Corolla from Toyota Spinelli lachine in 2016. He's done an absolutely amazing job with his knowledge, informations and professionalism. I'm super satisfied with all the services.

akinola akingbala

Car dealership excelente! Picturesque, complete inventory of Toyota vehicles and amazing staffs.

catherine tasse

(Translated) Thanks to all the Spinelli team. But especially, thanks to Simon and Julian the two managers as well as my salesman Raza Gheewala for the excellent service. My family and I are very happy with our new Rav4 2019. (Original) Merci à toute l`équipe Spinelli. Mais specialement , Merci à Simon et Julian les deux gérants ainsi que mon vendeur Raza Gheewala pour l`excellent service. Ma famille et moi sommes très content de notre nouvelle Rav4 2019.

Esayas Netsereab

Good manners of agents over there impressed me. Micheal easy person , Trust worthy though!

Aziz Telya

Great place to go if you are looking for a new Toyota. The staff are friendly and don't tell tall tales to get the sale. Good experience and will be returning for my next car after this one.

Yannis Guillon

Car and services overvalued!

Badr Alber

(Translated) fast service (Original) service rapide

Maria

Big Thank you to Emanuel and Mike P. For making my first time at Toyota Lachine a great one. Professional service, honest good advice for someone on a low budget like me. I will be back????????????????????

Gaetane Bonenfant

(Translated) Excellent service to this dealer. My advisor Raza Gheewala was able to answer all my questions and help me choose the perfect vehicle for my lifestyle. thanks again to the whole team (Original) Excellent service a ce concessionnaire. Mon conseiller Raza Gheewala à su répondre à toutes mes questions et ma aider a choisir le vehicule parfait pour mon style de vie. Merci encore à toute l'équipe

Alex Rioux

Got amazing service from Bernard buying a used car. Very friendly and even came in on his day off to deliver the car! Thanks!

Louise Abel

(Translated) Very satisfied. Service that listens to its customers. (Original) Très satisfaite. Service à l’écoute de sa clientèle.

Studio RPM

Excellent service !!!

Corie Jordan

Great customer service ???? Bernie was fantastic! I was looking to purchase my first car and he walked me through the process from A to Z. He answered every question I had and I walked away feeling excited about my new car.

Alireza Zarin Ghalam

(Translated) Suuuuuuuuuuuuuuuuuupeeeeeeeeeeeeeeeeeeeeeeeeeeerrerrrrrrrrrrrrrrr. (Original) Suuuuuuuuuuuuuuuuuupeeeeeeeeeeeeeeeeeeeeeeeeeeerrrrrrrrrrrrrrrrr.

reza elmii

Good and fast service except the last time after service my gaz consumption is a little bit higher than before, but their nice staff encourage me to go there again.

Lynsaskia Clément

The ONLY dealership I know that is NOT super agressive when it comes to sales.... They make the whole car buying experience (which can be very stressful for some) simply amazing! Also the Services department is the best.

Thiémokho DIOP

(Translated) I really appreciated the courtesy and professionalism of the Spinelli advisers. (Original) J’ai vraiment apprécié la courtoisie et le professionnalisme des conseillers de Spinelli.

atwongen isaac

I got great services from Bernadotte Johnson am so happy the he got this car Thanks for his service and he is a great guy Always available for me and with answers to all my questions I would recommend anyone in a need of a vicheal To contact him Thanks Bern

Paloma de Freitas

I bought a 2013 Toyota Yaris from Spinelli Toyota Lachine, and I had an excellent experience there. I would like to thank, especially, to Julien and Catherine, they were very nice, friendly and patient with all my doubts. A great service!!!

William Zhang

I lease a car from here with fantastic service via Duncan Liu

Ragin’ Cajun

When my exhaust system let go on my 12 year old Camry, Spinelli Toyota Lachine was able to schedule me in last minute to get it all fixed in one day, helped me with transportation for that day and got me back on the road during a very busy time of year. Much appreciated!

shan Vlogs

Excellent service with mehdi bonakdarzadeh. I bought a 2017 corolla Very friendly and nice salesmen working there.

Abdoulaye Sonko

(Translated) They listen to the customer. Thank you François Nantel's team. (Original) Il sont à l'écoute du client. Merci l'équipe de François Nantel.

Yonghong Chen

We have had a wonderful purchasing experience in Spinelli Lachine. If you are looking for a new Toyota, this is the great place to go. Especially big thanks to Duncan(the Advisor in the shop). He is so professional, efficient and warm hearted. We finished everything in 3 days to complete the whole process. Definitely exceed my expectation!

Francois Bourdua

(Translated) I just bought a new vehicle from Spinelli. Despite the special public safety measures, I received exceptional service from my representative, Raza. The follow-ups were constant and frequent, none of my questions went unanswered and Raza adapted to my special requests. I had to ask a question following the acquisition of my vehicle, I left a message and I was called back and answered the same day, also guaranteeing me a follow-up. Although it is special to have a vehicle now, Spinelli made the process efficient, quick and pleasant. Thanks to the Spinelli team, especially thanks Raza. Cheers! (Original) Je viens d'acheter un véhicule neuf chez Spinelli. Malgré les mesures spéciales de sécurité publique, j'ai reçu un service exceptionnel de la part de mon représentant, Raza. Les suivis étaient constants et fréquents, aucune de mes questions n'est restée sans réponse et Raza s'est adapté à mes demandes spéciales. J'ai dû poser une question suite à l'acquisition de mon véhicule, j'ai laissé un message et on m'a rappelé et répondu dans la même journée en me garantissant aussi un suivi. Bien que ce soit particulier de se doter d'un véhicule présentement, Spinelli a fait en sorte que le processus soit efficace et rapide et agréable. Merci à l'équipe Spinelli, spécialement merci Raza. Cheers!

Hasaan Zadoud

(Translated) Very good service, courteous and welcoming (Original) Très bon service, courtois et accueillant

Ayman Sabet

(Translated) I just bought my Toyota RAV4 this morning at Toyota Spinelli Lachine. The very good service and the warm welcome I received from representative Bernadotte Johnson are not really the only reasons that prompted me to share my enriching experience, but also his availability and professionalism. Thank you very much to you Bernadotte and to the entire Toyota Spinelli Lachine team. (Original) Je viens d'acheter mon véhicule Toyota RAV4 ce matin chez Toyota Spinelli Lachine. Le très bon service et l'accueil chaleureux que m'a réservé le représentant Bernadotte Johnson, ne sont vraiment pas les seuls motifs qui m'ont incité à partager mon expérience si enrichissante mais aussi sa disponibilité et son professionnalisme. Merci énormément à vous Bernadotte et à toute l'équipe de Toyota Spinelli Lachine.

Erica Nidea

My experience is superb. I will definitely recommend this to my friends. All the employees are great and kind; they help me with everything. ❤️

Touati Benchaa

I got copie of my keys ther fair price and very fast service thank you

claude labrie

(Translated) Again the staff are very welcoming and attentive. I am waiting for news from the new Venza 2021. (Original) Encore une fois, le personnel est très accueillant et attentif. J'attends des nouvelles de la nouvelle Venza 2021.

KRONOX SOLUTIONS

(Translated) Excellent service, professional quality and punctuality, it is always nice to have confidence and security in a mechanical workshop (Original) Excellent service, qualité professionnelle et ponctualité, il est toujours agréable d'avoir la confiance et la sécurité dans un atelier mécanique

Hans Villarpando

Excellent service and good cars

邱煜凱

very good service

Louise Rosenberg

(Translated) Excellent service! M (Original) Excellent service! M

Sarah-Émilie Thibault Wood

(Translated) Super good service with Bernie, I absolutely loved it and recommend the place! No pressure, attentive and very friendly :) (Original) Super bon service avec Bernie, j'ai vraiment adoré et je recommande l'endroit! Aucune pression, à l'écoute et très sympathique :)

Sébastien-Charles Boitel

(Translated) So far my comment is only about the location and the sales department. The story that led me to Spinelli. Before I was in Rosemont, I bought 8 Prius and a Matrix from A where I was treated as a new customer who knows nothing about the purchase in 2015 and the possible return in 2019 of Prius # 8. So I turned to G who was near my home for purchase # 9. Red tag sale, I'm looking for # 10 The Prius Prime 2021. I now live between W and Spinelli. I'm going to W's to ask a few questions about Prime technology and the like. W: Place more repulsive inside than outside, reception a little slow but correct I tell the lady that I have questions about the Prius Prime, after 5-6 minutes the "salesman" arrives: hello what are your questions? I ask two to see if he knows his products. Do you have any other questions? No and we left. We felt like we had disturbed his game of Poker. Direction Spinelli. Very nice place (inside and outside) with parking, reception in 10 seconds. Hello I have questions about the Prius Prime. Raza comes to see us in less than 30 seconds, gives us a presentation of the vehicle, offers a test drive, we're going to have a good ride. And on the way back he offers us a drink. We talk a bit and I sign the contract after a good price. Vehicle arrived in less than a week, training on the vehicle and after-sales follow-up. In conclusion, no matter where you are Spinelli is worth a visit. (Original) Pour l'instant mon commentaire ne concerne que l'endroit et le département des ventes. L'histoire qui m'a dirigé vers Spinelli. Avant j'étais dans Rosemont, j'ai acheté 8 Prius et une Matrix chez A ou j'ai été traité comme un nouveau client qui ne connaît rien lors de l'achat en 2015 et du possible retour en 2019 de Prius #8. Je me suis donc tourné vers G qui était près de chez moi pour l'achat #9. Vente étiquette rouge, je regarde pour #10 La Prius Prime 2021. Je demeure maintenant entre W et Spinelli. Je vais chez W pour poser quelques questions sur la technologie Prime et autres. W: Endroit plus repoussant à l'intérieur qu'à l'extérieur, accueil un peu lent mais correcte Je dis à la dame que j'ai de questions concernant la Prius Prime, après 5-6 minutes le "vendeur" arrive: bonjour c'est quoi vos questions? J'en pose deux pour voir si il connaît ses produits. Avez vous d'autres questions? Non et nous avons quitté. On avait l'impression d'avoir dérangé sa partie de Poker. Direction Spinelli. Très bel endroit (intérieur et extérieur) avec du stationnement, accueil en 10 secondes. Bonjour j'aurais des questions sur la Prius Prime. Raza vient nous voir en moins de 30 secondes, nous fait une présentation du véhicule, propose un essais routier, on va faire un bon tour. Et au retour il nous offre à boire. On discute un peu et je signe le contrat suite à un bon prix. Véhicule arrivé en moins d'une semaine, formation sur le véhicule et suivi après vente. En conclusion, peu importe où vous êtes Spinelli vaut le détour.

Voltaire Leblanc

(Translated) He is a good dealer (Original) C'est un bon concessionnaire

ryan el-khoury

Better then other dealers thats for sure!!

Goldrick Noel

(Translated) 5 star service! A more than pleasant shopping experience! (Original) Service 5 étoiles! Une expérience d'achat plus qu'agréable!

Mathieu Leblanc

I love the slick new building. Hi tech GPS pagers and snazzy lounge area.

Mohsen Rahmani

.It was perfect

Alireza Reihani

Excellent service.

Zack Labounty

Garbage service.

robert testa

The service I had on April 10 was 1st class and Mr. E. Marcenat made it all the more pleasurable. Excellent service and Mr. Marcenat was very easy to talk to and friendly. I would refer friends and family to visit Toyota Lachine. Keep up the great service!

David Buttle

I would never take my car to have repairs done there again they gave me an estimate it didn’t match the actual bill they change parts that did not need to be changed and they charged me $65 to send back parts that they ordered they charge for 10 hours to repair and $110 an hour to change a differential and one axle They charged me $4304.74 in my opinion Eric Saint Georges is a thief and a liar.

JABA Asma

I bought recently my car from this place and I am so satisfied. They are so professional and their service is great. I highly recommend this if you are looking for a new car.Also I wanted to say thank you to Bernie for being so patient, Welcoming and very helpful.You are the best Bernie!

Nancy Paquette

(Translated) I have had excellent service from Mr. B. Johnson. He answered all of my questions. It met all my expectations and more. I recommend that you use his services without hesitation. (Original) J'ai eu un excellent service de la part de M. B. Johnson. Il a répondu à toutes mes questions. Il a répondu à toutes mes attentes et encore plus. Je vous recommande de faire appel à ses services sans hésiter.

Nicolas Buduroi

Great service, good prices. The best Toyota dealer in the region.

Dustin Syvret

Nice people good service

Yeana Chowdhury (Pinak)

Excellent Service !!!

B Sivia

It was very bad experience.They didn't fix my car problem and charged alot money for nothing.They making fool ...

Jennifer Burns

Emmanuel gives excellent customer service. He is friendly and I trust him to give me the advice I need regarding my car. The waiting area is very convenient as there are comfortable places to sit and there is free WiFi so you can work while you wait.

Elyse Levasseur

Huge shoutout to the team at Toyota Lachine who went above and beyond to get me my dream car. A special shoutout to Richard Desaulniers who took the time to work with me. He was patient and went out of his way to make sure I was super well taken care of. Thank you! Highly recommend.

Hannah Chan

(Translated) Superb experience for our first vehicle. Duncan, one of the representatives, answered us well and was always available when we had any questions after our meeting. Although there were misunderstandings, everything was resolved professionally. I recommend that you go see Duncan! Steven, the vehicle coordinator, took the time to serve us during the delivery of our vehicle. Thank you for this great experience! (Original) Superbe expérience pour notre premier véhicule. Duncan, un des représentants, a su bien nous répondre et était toujours disponible lorsqu'on avait des questions après notre rencontre. Malgré qu'il y a eu des malentendus, tout a pu se régler de façon professionnelle. Je recommande que vous allez voir Duncan! Steven, le coordonateur de véhicule, a pris le temps de nous servir lors de la livraison de notre véhicule. Merci pour cette belle expérience!

reza nasserzadeh

Mehdi Bon is such a professional and caring sales expert. Congrats to Spinelli Lachine Group for its amazing support.

Fabricio

The professionalism gave to me during analysis/check of used car by All Spinelli Toyota in Lachine was above my expectation.

Corry Todd

Had a wonderful experience at Spinelli Toyota! My radio would never connect to the media player in my phone. I took it everywhere and no one could fix it until I met Danny the service advisor from Spinelli! I thought he was crazy when he said he could fix it as everyone on the Internet said it was a defect with Venza radios. Danny jumped into the car and connected my media player in less than 5 minutes! I am so happy that I took my car into Spinelli Toyota! Danny is a genius! Excellent atmosphere with fast and friendly service!

Jun Kou

excellent service, good environment

NUG LIFE

I was told they could fix/open my stuck car trunk for around $100. There was no mention of any fee for a diagnostic. I agreed and later received a phone call stating it would be $600 to fix. When I said sorry that was too much they complained they already had the trunk taken apart. They charged me $100 for a "diagnostic" yet they had no idea what was wrong with it. When I asked what was broken about it, how it happened and was it a manufacturers defect they could only reply they didn't know but had never seen anything like it before. I had to pay them $100 left with a still broken trunk. I have never been charged anywhere else for a diagnostic. I left a complaint, was told I would receive a call back from management and never got a call. TERRIBLE service.

alex marin

Came here to change winter tires to summer tires. They do the job BUT they forget to put air in the tires!!!! After a week, I got a flat tire..... I prefer do it myself Update: I change this to 1 stars because i call them like you suggest and i just lost my time.

ayd doom

good

adad ada

Bad attitude.Very bad!!!!

Frank Vela

(Translated) Very satisfied. Excellent service from Francois Nantel and his team. Thank you! (Original) Très satisfait. Excellent service de la part de Francois Nantel et son équipe. Merci!

Guy Veilleux

(Translated) On February 12, we made a deposit for the purchase of a rav4 prime 2021 to reserve our place in the queue. The seller was very accommodating and processed our request within hours of our exchange. Of course, we asked him if it was possible to be reimbursed if we changed our mind or for any other reason considering that the waiting times were at least 12 to 18 months. However, circumstances resulted in our having to request a refund on February 24. It’s from this moment that history spoils. After an initial interview with the seller, we are assured that we will receive our reimbursement in the days following our call. A week goes by, complete radio silence. Second call on March 2: yes yes, we are processing your request, it is in the `` pile '', but you understand sir, we are in an event from 9h to 21h every day for the week, it will be longer than expected . Attempts to join again in the week of March 9, complete radio silence. Next comes the confinement and closure of non-essential services for 3 weeks from mid-March. Reopening on April 6: radio silence again, but this time, I am leaving an msg to the accounts and not to the seller, because according to his statements, the document is in the "pile". On April 14, the accounting calls me. I am told that I have never received a document from the seller and that they must make checks ...! We are April 21 and still no news despite a message left again in the accounts that same day. For a dealer who facilitates financial relief for their customers in this pandemic time, it is rather difficult to understand why such treatment. The consumer protection law is clear: they are required by law to return the deposit in the event of cancellation. Considering that the reimbursement request was made well before the pandemic, I find this service completely irresponsible, disrespectful and a serious lack of professionalism on the part of the seller and the dealer! I dare not imagine the after-sales service! Personally, find yourself another Toyota dealership to do your business! And as long as that, avoid Toyota altogether! (Original) Le 12 février dernier, nous avons effectué un dépôt pour l’achat d’un rav4 prime 2021 afin de réserver notre place dans la file d’attente. Le vendeur fût très accommodant et a traité notre demande dans les heures ayant suivi notre échange. Bien entendu, nous lui avons demandé s’il était possible de se faire rembourser si nous changions d’idée ou pour toutes autres raisons considérant que les délais d’attente étaient au moins 12 à 18 mois. Toutefois, des circonstances ont fait en sorte que nous avons dû demander un remboursement le 24 février. C’est à partir de ce moment que l’histoire se gâte. Après un premier entretien avec le vendeur, on nous assure que nous recevrons notre remboursement dans les jours qui suivent notre appel. Une semaine passe, silence radio complet. Second appel le 2 mars : oui oui, on traite votre demande, elle est dans la ‘’pile’’, mais vous comprenez monsieur, nous sommes en événement de 9h à 21h tous les jours pour la semaine, ce sera plus long que prévu. Tente de rejoindre à nouveau dans la semaine du 9 mars, silence radio complet. Vient ensuite le confinement et la fermeture des services non essentiels pour 3 semaines à partir de la mi-mars. Réouverture le 6 avril : silence radio encore, mais cette fois-ci, je laisse un msg à la comptabilité et non au vendeur, parce que selon ses dires, le document est dans la ‘’pile’’. Le 14 avril, la comptabilité m’appelle. On me mentionne n’avoir jamais reçu de document de la part du vendeur et qu’ils doivent faire des vérifications…! Nous sommes le 21 avril et toujours aucune nouvelle malgré un message laissé à nouveau à la comptabilité cette même journée. Pour un concessionnaire qui facilite les allégements financiers pour leurs clients en ce temps de pandémie, il est plutôt difficile de comprendre pourquoi un tel traitement. La loi de la protection du consommateur est claire : ils sont tenus par la loi de rendre le dépôt en cas d'annulation. Considérant que la demande de remboursement a été effectuée bien avant la pandémie, je trouve ce service tout à fait irresponsable, irrespectueux et un sérieux manque de professionnalisme de la part du vendeur et du concessionnaire! J’ose pas imaginer le service après-vente! Personnellement, trouvez-vous un autre concessionnaire Toyota pour faire vos affaires! Et tant qu’à ça, évitez-dont Toyota tout court!

Linh Vo

(Translated) Very welcoming! great service! (Original) Très accueillant! une excellent service!

Evan Blauer

Amazing service! Robert Azoulay was fantastic. He managed to get me a new van in 5 days. Always a pleasure to work with him. Would not shop anywhere else.

Mark Johns

Fantastic, safe and unparalleled service. Well prepared to welcome clients during this pandemic!

Y Denis

(Translated) everyone is nice at Spinelli toyota a lachine, I am a long-standing client, they are all professionals, my seller Robert Azulay is very friendly and listens to your needs, Mr. Ladouceur who explains all the guarantees, he knows his product, and the gentleman that I don't know his name unfortunately, who delivers the vehicle to you and who has all the papers signed at the end, super nice, conclusion after my 6th vehicle, when I left, I said to MR: Azulay .. my seller, see you again in 4 years ,,, why go elsewhere ??? (Original) tout le monde est gentils chez Spinelli toyota a lachine , je suis un client de longue datte , se sont tous des professionnel , mon vendeur Robert Azulay très sympathique qui écoute vos besoins , Monsieur Ladouceur qui vous explique toute les garantis , il connais tres bien ses produit , et le monsieur que je ne sait pas son nom malheureusement , qui vous livre le véhicule et qui fait signer toute les papiers a la fin super agréable , conclusion après mon 6 eme véhicule , en sortant , jais dit a MR: Azulay .. mon vendeur , je te revoie dans 4 ans ,,, pourquoi aller ailleur ???

nadia popovich

Very poor customer service offered, double check the rates that are promised we got a surprise as went in to make an exchange and noticed faulty info in the contract , were referred by Vlad be careful !

Maurice Israel

I just got a RAV4 2017 from Spinelli Toyota Lachine. The service was amazing thanks to Mr. Robert Azoulay who took care of everything and every detail. I have been leasing cars for over 30 years now and I have never experienced such dedicated and wonderful service.

Steve Roberts

It was ok fast and polite

mona aryankia

Thank you so much to Richard who's helping me to buy very good car. I'm hundred percent satisfied.

Nacim Ammar-Khodja

(Translated) A professional job! However 4 hours of waiting, it's a bit extreme! You should space the interval between two appointments so that customers do not wait for half a day for a service. (Original) Un travail professionnel! Cependant 4 heures d’attente, c’est un peu extrême! Vous devriez espacer l’intervalle entre deux rendez-vous pour que les clients n’attendent pas tout une demi-journée pour un service.

Nilton Valarka

(Translated) I am very happy with Spinelli Lachine (Original) Je suisvbien content avec Spinelli Lachine

Michel Lamontagne

GEEEEE ....HOP LA......SO SO BAD......SCARY

Tanase Bogdan

After two monts of waiting for the recall parts and one visit for nothing with appointment, still nothing ...So good job Toyota Lachine ???? in the answer of my previous comment you said that you dont even have a file with my name...so are you for real??!! who is managing those reviews ...?!?

Oleg Spoiala

Great service, fast change of the oil

Clara Barron

I was made to wait 45 when I had an appointment to see a specific car. Found out I had to wait because they were completing the paperwork to close the sale to someone else on the car I was there for. I received no apology from my sales contact when I reached out to him by email. I wasted over an hour of my day for nothing because they were disorganized. Very disappointing.

Alexandre Mercier

(Translated) Excellent service! I received advice from a pro, Ducan Liu. He answered all my questions and helped me choose my new vehicle. What a good choice! If you want champion service, ask for Duncan! (Original) Excellent service! J'ai reçu les conseils d'un pro, Ducan Liu. Il a su répondre à toutes mes questions et m'a aidé à choisir mon nouveau véhicule. Quel bon choix! Si vous voulez du service de champion, demander Duncan!

Julan Lee

Your Service Department headed by Valery Ramirez went beyond our expectation in helping us to get the remedy on our Toyota Corolla recall. You treated us in a very professional manner and we are thankful for all the assistance you gave us. Kudos to you and your team.

Joelle Lafontaine

(Translated) Great experience and incomparable service. Raza was my seller, I strongly recommend it. Ronnie my financial advisor. The 2 was very attentive and knew how to answer perfectly to my needs. To conclude, Steven the delivery coordinator was able to answer my last questions about the vehicle and took the time with me to explain in detail the vehicle electronics. Thanks to the 3 for their excellent work. I advise Toyota Spinelli without hesitation! (Original) Superbe expérience et service incomparable. Raza était mon vendeur, je le conseille fortement. Ronnie mon conseiller financier. Les 2 était très à l’écoute et ont su répondre parfaitement à mes besoins. Pour conclure, Steven le coordonnateur des livraisons a pu répondre à mes dernières questions concernant le véhicule et a pris le temps avec moi pour m’expliquer en détail l’électronique du véhicule. Merci aux 3 pour leur excellent travail. Je conseille Toyota Spinelli sans hésiter!

adam Herman

I wish I could give this place 0 stars but google won't let me. Every bad cal dealer stereotype come to pass. -Dishonest -Watch out for "Included" Tires that show up as money owing on a trade in -Over quotes on manufacturer accessories that are listed for better prices on web site -Spin the wheel promo that "ends today" but is still visible from the window weeks later Glad we got our deposit back (after close to 2 hours of them refusing to refund us and trying to sell us the car) and bought our Toyota elsewhere Not surprised that they would respond to my review like that. They know exactly who I am and that my girlfriends name is Pamela Hamelin. Look for her review on here as well. Further proof of the depths of these guys deceit.

Moji Afrooz

Thanks Mr. Mehdi Bon for your patience and honest explanation about cars. Spinelli TOYOTA Lachine is place to go for a car. You guys are amazing. What a great team and friendly atmosphere We appreciate your feedback and we are very glad you had a stress free, friendly and pleasant service experience

Jean-pierre Martin

(Translated) Seriously! I u have a good sales service !! A disappointed price difference obtained Dear another Toyota dealer! Selling price and extended warranty price Finally I buy a Toyota im 2018 With extended warranty of 7 years Including 4 years of service For the service ! A big 0 !! You call to speak with a manager And one passes you a regular employer I cut the line 3 times! No call back! I had the car washed! A wash worth $ 40 Poorly done ! A wash that is not worth $ 10 I am told that I am being given another wash Free for the next visit Returned to the next visit! You can not see my free wash! I must speak with 3 different person! 45 minutes later! And finally they give me a wash! But I got the impression that we just wanted to avoid problems and they did not look Give it to me! I have another Toyota vehicle to buy the awake Toyota! And when I do my services in autumn and spring, I change my tires Free! During the service the rotation of the tires is included and it charges me nothing! To spend winter has been and vise versa! $ 45 expensive spinelli! We explain to spinelli the difference with awakening And I'm told that eventually we should go out and wake him up next time! It was to cost less! WoW what a carde response! Guess where I would go next spring? Whatever ! It's been twice that I send my wife For my service! And it is suggested to my spouse to have my car lined up for $ 99 And that it is necessary to make an alignment Every year! ALLLLLOOOOOO !!! Last time dear toyota spinelli! (Original) Sérieusement! J’ai u un bon service au vente !! Un peut déçu dés différence de prix obtenue Cher un autre concessionnaire Toyota ! Prix de vente et prix de garantie prolongé Finalement j’ai acheter une Toyota im 2018 Avec garantie prolonger de 7 ans Incluant 4 ans de service Pour le Service ! Un gros 0 !! Tu appel pour parler avec un gèrent Et un te passe un employer régulier On me coupe la ligne à 3 reprise ! Pas de retour d appel ‘! J’ai fait laver la voiture ! Un lavage d une valeur de 40$ Mal fait ! Un lavage qui ne vaut pas10$ On me dit qu’on me donne un autre lavage Gratuit pour la prochaine visite Rendu à la prochaine visite ! On voie pas mon lavage gratuit ! Je doit parler avec 3 personne différente! 45 min plu tard ! Et finalement on me donne un lavage ! Mais j ai u l impression qu’on voulait juste éviter des problèmes et ils avait pas l air contant De me le donner ! J’ai un autre véhicule Toyota acheter cher L’éveiller Toyota ! Et quand je fait mes services à l automne et au printemps on change mes pneus Gratuitement! Durant le service la permutation des pneus est inclus et il me charge rien ! Pour passer f hiver a été et vise versa! 45$ cher spinelli ! On explique à spinelli la différence avec l’éveiller Et on me dit que finalement on devrait aller cher l’éveiller la prochaine fois ! C était pour ne coûter moins cher ! WoW quel réponse de marde ! Devinez où je vait aller au printemps prochain ? N importe quoi ! Ça fait 2 fois que j envoie ma conjointe Pour mes service ! Et on suggère à ma conjointe de faire faire un enligner ma voiture a 99$ Et qu’il est nécessaire de faire un enlignement A chaque année ! ALLLLLOOOOOO!!! Dernière fois cher toyota spinelli !

Aram Abdollahzadeh

Best service ever! They are amazing!very helpful and caring about the costomer Mr geevala was our sale representatives he is the best Mr raymond was in finance part he is awesome, it was our first and best experience buying car!

S A

Great dealership, received great support from the whole team. Thank you!

Michel Dicaire

The poeple there were very curteous. This is what I call service. Took care of our every need.

Katie Boisvert

I used to take our RAV4 to Lachine expecting to get great Toyota service! They've had no idea of why my engine, VSC and 4wd light go on and off, but they were comfortable suggesting to get a new motor and very pushy about us buying a new car (our car has lasted 5 years since). I took my RAV4 in a few weeks ago for a free recall. The mechanic cut a connection next to our brakes; within a week I needed a new set of brakes! My free recall ended up being extremely dangerous (especially with young children in the car) and expensive! No more Lachine Toyota for us! EVER!

Ahmed Razwan

The best service

Fu Hai Yang

I had a great experience in Spinelli Toyota Lachine. Thanks for the team of Duncan, Ronnie and Steven who are so professional and efficient. Special thanks to Duncan who is knowledgable with eager to help attitude. I definitely recommend Spinelli Toyota Lachine.

Manon Lafleur

(Translated) I was very satisfied with the people who received us. Very good service! (Original) J’ai été très satisfaite des personnes qui nous ont reçu . Très bon service !

Stéphanie R.

A+ !

Liliane Wolteger

Emanuel was my service rep and as usual provided great service. He is not pushy and only tells me what I need to on my car which I really appreciate. I don't know who actually serviced my car but it was done on time and that is appreciated as well.

Richard Gregory

Pierre checked me in quickly and efficiently observing all Covid regulations Professional service and courteous, pain free! Thanks RG

eve line

(Translated) Service beyond my expectations! (Original) Service au-delà de mes attentes!

Maria Villegas

Got my Toyota Rav4 2020 just 5 days ago and I am lovin it! I love the upgrade that they did, all the newest features of the car. Im still adjusting on the changes compared to my previous Rav4 2014, but so far, i am very very happy with my new car. I was also very pleased with the services from Robert, Ronnie and Steve. Thank you for your excellent customer service and for your expertise. I definitely recommend them. This is my 4th car with Spinelli and I keep coming back because they are great! Excellent service! Thank you!

Maysoun Zalloum

Thank you Toyota

Alex D'Amico

Beautiful new showroom. Excellent customer service by all.

Chebil Asma

(Translated) Very nice shopping experience. Many thanks to seller Saad and Victoria. You are doing a great job. Good continuation (Original) Très belle expérience d'achat. Un grand merci au vendeur Saad et à Victoria. Vous faites un excellent travail. Bonne continuation

Michel Tosini

(Translated) Very good customer service .... the technical advisor (Pierre Lacelle) was very helpful and courteous to me, both on my arrival and on my departure. (Original) Très bon service à la clientèle....le conseiller technique ( Pierre Lacelle ) a été très serviable et courtois à mon égard, autant à mon arrivée qu’au moment de mon départ .

Helen McKivergan

Awesome customer service!!

Tinisha Williams

Very helpful ,answer questions I had and very friendly.

Chad Polito

After purchasing the vehicle we had a few issues that needed to be worked out. They provided incredible service to make everything right.Very satisfied customer. Thanks Peter Papas for going above and beyond!

Paul Gross

Terrific experience at Spinelli Lachine! Sebastien the manager was very professional, efficient and compassionate (a rare quality for a car salesman/dealership manager) in helping me purchase a car for my mother. She needed to transition from manual shift to automatic because of a shoulder replacement surgery. I was on a tight timeline which Sebastien and Julien respected and did their best to make sure the purchase was all done on time and ready for my mom to jump into! She has been buying Toyota Corollas at Spinelli Lachine since the 1990s and will remain a very loyal customer!

Céline Doucet

(Translated) Excellent service! Many thanks to Raza for his professionalism, patience, efficiency and kindness. (Original) Excellent service ! Grand merci à Raza pour son professionnalisme, sa patience, son efficacité et sa gentillesse.

Gee Girl

The seamless transition from my old card to my new one was made possible by the incredible team at lachine Toyota Spinelli thanks to Mr. Robert Azoulay and Ms. Victoria who delivered me the car. Their help was super courteous and real l, and STILL continue with their hospitality. I def recommend to anyone to see them! This was my first time at a dealership and it was so much more pleasant and easy than I expected. Thanks again

Cotruta Liubomir

Good and cheap oil changing

Gerryl Perez

Great experience

Brigitte Rivard

(Translated) Courteous service and my car was ready on time. (Original) Service courtois et ma voiture était prête à l'heure prévue.

Hashem Ali

The service staff is friendly, but if you go in for a tire change be careful when they ask you about balancing your tires. I was asked if i wanted to balance my tires, i knew they were fine but the service person said it’s free to check and you only pay if they rebalance. I was under the impression that they would ask me before proceeding but they did not and just charged me the extra 100$ . Not the end of the world but you should pay attention, it’s not because it’s a nice dealership that the old mechanic hustles don’t apply.

hao sun

What a best service

Patrick Sabiiti

All my gratitude to Bernie. I visited your outlet to make an inquiry and left driving my Rav4. Just left wondering how you do stuff. Simply amazing! Hope the dealership knows that they are lucky to have you and Steeven on the team. You guys made me feel at ease the way you took time to listen to me and listen to all my concerns. You bet I will be bringing in one or two clients sooner than later. BTW, before I came to your dealership, I had been in two places that sell Toyota brand. but I can assure you that you guys are way, way ahead. Just keep innovating simplified ways of winning and retaining your customers. David

Michel Ouellet

(Translated) I am very happy with my experience with buying my Mazda from Spinelli. Mohammed Sami, sales consultant, gave me excellent service. Very attentive to the needs of the client, courteous and available. In short, during your next visit to Mazda Spinelli, ask Mohammed for an unparalleled customer experience. Michel Ouellet (Original) Je suis très heureux de mon expérience lots de l'achat de ma Mazda chez Spinelli. Mohammed Sami, conseiller aux ventes, m'a offert un excellent service. Très à l'écoute des besoins du client, courtois et disponible. Bref lors de votre prochaine visite chez Mazda Spinelli demander Mohammed pour une expérience client hors pair. Michel Ouellet

Vadim Karhu

Very professional team that provided great service.

Guy-Henri Godin

(Translated) Despite the large parking lot, the spaces reserved for the disabled are not wide enough (to deploy the ramp). The employees in the service are very pleasant! (Original) Malgré le vaste stationnement, les places réservées aux handicapés, ne sont pas assez larges (pour deployer la rampe). Les employés au service sont bien avenants!

l lalonde

(Translated) Honest and knowledgeable maintenance service. Yes, yes, it still exists! Simple lubrication will extend the life of a part that is quite expensive to replace. Thanks to the mechanic who worked on my Rav4. (Original) Un service d’entretien honnête et compétent. Oui, oui, ça existe encore! Une simple lubrification va prolonger la vie d’une pièce dont le remplacement est assez dispendieux. Merci au mécanicien qui a travaillé sur mon Rav4.

Carmen DiGrande

Pleasant and very friendly ...felt very comfortable Definitely recommend ????

Bernie B.

Replaced windshield wiper blades in 5 minutes

Alfred Gonzalez Easterbrook

Stay away. Specially if your car need any body repair.

Ivan Geo

(Translated) The service was punctual and the Spinelli Toyota Lachine team was very friendly. (Original) Le service était ponctuel et l'équipe de Spinelli Toyota Lachine était très chaleureux .

Mihela Michelle

I lease a RAV4 SE 2018 Positive remarks The Commercial Director - very professional Reception - extremely nice Negative remarks Bad parking place - a lot of ice and snow all along the way; become dangerous when you have to cross the street to get to the office Sales representative - pushy, not at all professional - the price on their site was 37.000 (and something) plus txs.and he told me 40.000 and something, before txs. - he charged me in the beginning 1300 for the tires. After 2 hours I had them for free (stupid strategy to let the client feel that he obtained something for free). - he charged me for the preparation, but on their site was mention that this service is for free - every 10 min he went to talk with his supervisor, like he was not able to negotiate, or has no idea about the deal. - before to sign a paper for a deposit he told me "look i lost so much with you, you have to sign the contract with me." I did not know what to say... - I signed the contract and the day after he called me and ask me to go back to his office because he forgot to give me the 2nd pair of keys and a receipt. - and after all..."yes, you may have a gift if you come back next week to answer to some questions..." how funny is that? Dear sales representative, the first lesson, when you become Salesman, is to respect your client. Ànd because you respect him, you don't tell him whatever...if you want to have good reviews, if you want to be referred, be polite and show respect. But....Very happy with my car!!!! Love it!

Louis Farmer

Was looking for a 2018 Highlander XLE and went to multiple Toyota dealers around Montreal, Spinelli Lachine is a clear winner! Our salesman, Peter Papas, dealt with all my questions with great professionalism and very honest in admitting when he had to check the information (very seldom in his case) vs other salesman that lied to me on questions for which I knew the answer. He worked with us throughout the entire process and was very good listener vs just pushing sales on you like other dealers. I would definitely recommend his services if you are looking for a Toyota. The delivery experience also went very well and the new location should prove quite enjoyable for our prepaid maintenance.

barbara morris

I recently bought a used Corolla im at Spinelli Toyota, My salesman was Bernie Johnson. He was really amazing. Very knowledgeable ,professional and courteous . I would definitely highly recommend Spinelli Toyota. I have been dealing with them for 20 years and they have never let me down

Tracy Gilligan

This was my 4th Toyota purchase and by far the best dealer I have dealt with. My rep Raza Gheewala was professional, helpful and efficient. The Delivery coordinator Steve Guilbault spent 50 minutes with me going over the car and highlighting important paperwork. Very good service I would recommend them for sure.

Catherine Bastien

(Translated) Very bad service. I bought a used car and they made several mistakes. First of all, they charge us too much and we have to run after them for 3 weeks without even being able to meet someone. Nobody seems to want to reimburse us. In addition, the manager is condescending and unprofessional. It is my first car and I am told that since it is an inexpensive small car we do not waste time negotiating with us. We also forget to give me the double key and we can hardly help us. We order the wrong key so that it costs them less ... In short, as soon as the contract is signed, do not count on them to offer you any service whatsoever. If you can buy elsewhere, do it. (Original) Très mauvais service. J'ai acheté une voiture usagée et ils ont fait plusieurs erreurs. Tout d'abord, ils nous chargent en trop et on doit courir après eux pendant 3 semaines sans même pouvoir rencontrer quelqu'un. Personne ne semble vouloir nous rembourser. De plus, le gérant est condescendant et manque de professionnalisme. C'est ma première voiture et on me dit que puisque c'est une petite voiture pas chère on ne perd pas de temps à négocier avec nous. On oublie aussi de me donner le double de clé et on peine à nous aider. On commande la mauvaise clé pour que cela leur coûte moins cher...En bref, dès que le contrat est signé, ne comptez pas sur eux pour vous offrir quelque service que ce soit. Si vous pouvez acheter ailleurs, faites-le.

JOHN Davidson

Terrible service ever! Never recommended!

Christine Vanier

I do not recommend this dealership. Bad customer service including after sale service. I am leasing a 2020 corrolla with them an when I took the car I was offered an additional protection plan which includes free maintenance service for 3 years. I specifically asked about the tire change and i was advised it was included and this is part of the reason why i took the plan. I had an appointment for my tire change a couple days ago and when I got there, not only was I told I had to wait 2 hours even though I had an appointment but they are charging me 80$ for the service. When asking the girl, she said the charge is for mounting the tires on the rims since the tires they sold me didnt include rims. I left my car there upset since I didnt want to wait. I tried to find my own solution since obviously nothing was being offered to me. I called back and asked if they could sell me some rims and they told me its 91$ for the basic wheels and they would still need to charge me 80$ to mount them. Not willing to negotiate at all to try and make my experience a little better. I obviously didn't buy the rims and still ended up to pay 80$ for the service. Maybe this should be mentioned to your customers when they sign a 5 year lease with you.

Jill Yu.

BERNIE and LUA make car buying a breeze. No pressure, no nonsense, just honest and trustworthy all through the transaction. GO BERNIE!

Daniel Robert

(Translated) Excellent service, thanks to mr. Richard Desaulniers efficient and very professional. I am very satisfied with my purchase. (Original) Excellent service, merci à m. Richard Desaulniers efficace et très professionnel. Je suis très satisfait de mon achat.

Diane Moffat

I have been dealing with Spinelli Toyota Lachine since 2005 and have only received excellent service from extremely friendly and professional staff.

Robert Pinot

(Translated) Thank you very much to Mr. Robert Azoulay for the frankness and understanding of my needs. He was able to advise me beyond my expectations. Results I end up with a magnificent Tacoma 2020 as I wanted.!. Thank you very much again to the whole Spinelli Toyota Lachine team !! A delighted Toyoteux ????. (Original) Merci beaucoup à Monsieur Robert Azoulay pour la franchise et compréhension de mes besoins. Il a su me conseiller au delà de mes attentes. Résultats je me retrouve avec un magnifique Tacoma 2020 comme je le voulais.!. Merci beaucoup encore à toute l'équipe de Spinelli Toyota Lachine !! Un Toyoteux ravi ????.

Donna Mundey

Great people that work there

Tim Sochaczevski

everyone is so nice and friendly! i never find it a chore to drop off my car for servicing

Caleb Gatapia

I bought an SUV at the Spinelli Toyota Lachine a couple of weeks ago. The service was excellent from start to finish. I was treated like a family! I want to give special thanks to Raza Gheewala for outstanding service and answering all our questions, Guylaine Sauvageau for helping us with all our financing and insurance questions, Steven Guibault in explaining everything during our vehicle delivery and to Julian Sayegh in answering our after sales question. We will be recommending Spinelli to all our friends and family.

Patricia Claire

(Translated) * ATTENTION YOUNG PEOPLE * The salespeople are nice at the start, laugh with you, say "WOW" nice car, good choice etc ... They push you to buy a car that you don't really like. Tell you "At worst, leave a deposit of $ 500-600 and it's refundable" DON'T LEAVE A DEPOSIT, DON'T BUY A CAR THERE. Their after-sales service can make you ANXIETY. REMINDER: DO NOT READ ONLY THE GOOD FEEDBACK (IT SELLS FEEDBACK LEFT BY PEOPLE WHO HAVE BEEN PAID) RATHER IN THE TAB. This is where you will see real experiences! To Spinelli toyota Lachine. Do not answer me with your automated messages like (Original) *ATTENTION LES JEUNES* Les vendeurs sont gentils au début, rient avec vous, vous disent "WOW" belle auto, bon choix etc... Ils vous poussent à acheter une auto que vous n'aimez pas trop trop. Vous disent " Au pire , laisse un dépôt de 500-600$ et que c'est rembourssable" NE LAISSEZ PAS DE DÉPÔT, N'ACHETEZ PAS D'AUTO LÀ-BAS. Leur service après vente peut vous rendre ANXIEUX. RAPPEL : NE LISEZ PAS QUE LES BONS COMMENTAIRES ( ON DIRAIT DES COMMENTAIRES LAISSEZ PAR DES GENS QUI ON ÉTÉ PAYÉ) ALLEZ PLUTÔT DANS L'ONGLET < LES PLUS BASES NOTES>. C'est là que vous verrez de vrais expériences! À Spinelli toyota Lachine. Ne me répondez pas avec vos message automatisés du genre < on est désolé de cet inconvénient... blahh blahh blah....>

Mekni Omar

(Translated) I would like to thank very much the attention and professionalism of the best vehicle sales consultant Bernadotte Johnson at Toyota Spinelli Lachine. Thank you very much for making our whole family happy ???? (Original) J’aimerais remercier infiniment l’attention et le professionnalisme du meilleur conseiller de ventes de véhicules Bernadotte Johnson à Toyota Spinelli Lachine. Merci beaucoup d'avoir rendu toute notre famille heureuse ????

Clarisse Young

I so love this

Александр Карпенко

Nice and friendly staff, especially Toyota representative Kathleen..

Kerry C

Michael was a great help! He really made the experience of buying my first new car stress free and pleasant. In fact everyone that I met there was very friendly. Thank you Michael, Ronnie and everyone else that made this a memorable experience! Oh and the coffee was also excellent! :)

Mathieu Lepage

(Translated) Hello dear people. I would like to share with you a situation that seemed impossible to solve near dear spinelli toyota lachine, when suddenly the sales manager Simon of his name kindly agreed to help me and do everything so that I can leave for home ... thank you and thank you to all your team for their extreme patience and understanding Once again thank you ! (Original) Bonjour chers gens. Jaimerais partager avec vous une situation qui me paraissait impossible a resoudre pres de cher spinelli toyota lachine, quand tout a coup le gerant des ventes Simon de son nom a gentillement accepter de me venir en aide et tout faire pour que je puisse repartir vers la maison ... je ten remercie et merci a tout ton equipe pour leur extreme patience et comprehension Encore une fois merci !

Jeffery Monaco

My wife said they are the best dealer in Montreal. Ok let go see them. Our experience was not good. Aggressive and pushy sales tactics by a kid no older than 25 who told me what I needed. I dont think so. Thank you for your response. Excellent customer service is treating your potential customers with courtesy, respect and active listening. I experienced none of that. The product is great no issue. But your sales people need to change.

Abdel Ak

(Translated) Good service (Original) Bon service

Jane Phil

The service was fast and awsome. I am really happy

Aleksander Roldugin

The service from Michael Fitzback was excellent, professional and amazing! He answer to all my question, helped me to make a great choice and also beat the price from the competitor.I strongly recommend Spinelli to anybody looking for a memorable experience. Thanks again guys!

Chinku Minku

Well went there to see a used Lexus Rx350 2012 model after inquiring online and calling for an appointment. When i reached there the salesman i was suppose to meet was gone home, i asked the personnel present there about salesman I'm about to meet and he stereotyped me into Internet repair guy since I'm brown i suppose and when i asked to see the vehicle i wanted... i got and answer that its sold. Not very customer centrist and polite sales people in Used car division.

Myriam G.

(Translated) It was at Spinelli Toyota Lachine that I bought my first car in August 2007. After 13 years, I finally changed my vehicle to a newer one since my lifestyle changed and so did my needs. The seller Raza Gheewala "sizé" right away and sold me a Corolla 2020 that suits me perfectly. I received impeccable service from him and without pressure. I can say as much about the guys who work for the service. It's a great team at Spinelli and that's what makes them successful after all these years! (Original) C'est chez Spinelli Toyota Lachine que j'ai acheté ma première voiture en août 2007. Après 13 ans, j'ai finalement changé mon véhicule pour un plus récent puisque mon train de vie a changé et mon besoin aussi. Le vendeur Raza Gheewala m'a "sizé" tout de suite et m'a vendu une Corolla 2020 qui me convient parfaitement. J'ai reçue un service impeccable de sa part et sans pression. Je peux en dire tout autant des gars qui travaillent au service. C'est une belle équipe chez Spinelli et c'est ce qui fait leurs succès après toutes ces années!

Benjamin O'brien

(Translated) Extremely top of service after sale .... We have avheter a car there is almost 1 month, a corolla 2020 xse has $ 40k more exactly on October 11 and for the sales service I am nothing to say the seller was very friendly and super easy to join but once the car sold is what ca it spoils .... The next day, October 12, in the daylight, we notice that the car has several defects Cracked in the steering wheel, the tint of your back is all grafigner and the best I have 4 bump on my suitcase. Unacceptable coming from a vehivule supposedly "new" but until I do not make a dish so I contact the garage and 2 weeks after I am able to bring them back. Last night I finished working I present labas and I am told that all was done except the volan that it has nothing to do loooooolll the car is supos to be new how I have a crack in my cook so the guy tells me he'll remember me today. November 6 I get up to go to work to notice that he not even repair my bag the bump spnt still there and nothing has been done but it is not embarrassing labas to ask me to do a review 5 star short 5 star ca this merit and I'm really disgusted by the service you give me and I demand that my car be changed to a real new one and not a so-called .... it would be a shame if I had to contact consumer protection. (Original) Extrêmement dessus du service apres vente.... Nous avons avheter une voiture il y a presque 1 mois ,une corolla 2020 xse a 40k$ plus exactement le 11 octobre et pour le service de vente je nest rien a dire les vendeur était tres sympathique et super facile a rejoindre mais une fois la voiture vendu cest la que ca ce gâte.... Le lendemain 12 octobre a la lumiere su jour nous remarquons que la voiture a plusieur défaut Fisure dans le cuire du volant , le teinté de la votre arrière est toute grafigner et la meilleurs jai 4 bosse sur ma valise . Inacceptable venant dun vehivule supposément "neuf" mais jusque la jen fais pas un plat donc je contact le garage et 2 semaine apres je suis en mesure de leur ramener . Hier soir je fini de travailler je me presente labas et on me dit que tous a ete fais sauf le volan quil nit a rien a faire loooooolll la voiture est suposer etre neuve comment ca jai une fisure dans mon cuire donc le gars me dit quil va me rappeler aujourdhui . 6 novembre je me leve pour aller travailler pour remarquer quil non meme pas reparer ma valise les bosse spnt toujours la et rien na ete fais mais on cest pas gêner labas pour me demander de faire un review a 5 etoile bref 5 etoile ca ce mérite et je suis vraiment dégoûter par le service que vous mavez donner et j'exige que ma voiture soit changer pour un vrai neuve et non une soit disant.... il serait dommage que je doive contacter la protection du consommateur.

Laurent Elalouf

Do not service your car here. The car is 3 months old. I had a small problem with it, clearly a warranty issue. They still charged me. Thank Gd I didn't buy the extended warranty.

Franky Lee Roth

Everything was great. At one point there was a problem with their online service appointment booking system. My issue was addressed with care. My needs met attentively.

Mario Agostini

Just baught a new car and had a little vibration in the steering. Made an appointment and Robert Pontarelli ,very professional took care of me . He made sure that everything was alright. Thank you spinelli!

Jacques Boily

A1 place

Bouazza Barqi

(Translated) Messy service Each time, I call for information, they transfer me three to four without having the information I am looking for. Once again this morning I went there for my scheduled 10:00 am pick-up, nothing is being done in the system. At the rendering you. So I made a distance from Sté rose to Lachine for them to tell me, no return for you sir. We're sorry. The girl who works in the service, really classy service, instead of finding a solution for me, she is investigating me. No comments. (Original) Service bordélique A chaque fois, j’appelle pour une information, ils me transfèrent trois à quatre sans avoir l’information que je cherche. Encore une fois, ce matin je me suis rendu la bas pour mon rendu vous prévu à 10h00, rien n’est fait dans le système. Au rendu vous. Donc j ai fait une distance de Sté rose à Lachine pour que ils me disent, pas de rendu vous pour vous monsieur. On est désolé. La fille qui travaille au service, vraiment un service de classe, au lieu de me trouver une solution, elle est entrain de m’enquêter. Sans commentaires.

Paul Adahe

Service was good and I did enjoy the waiting room with free Coffee and WIFI.

Greg Rad

Terrible cient service, avoid the service department at all cost.

Xiaotao Li

It's a very good service point, the staffs who work there are supper nice. Highly recommend!!!

Eric Lepage

(Translated) We bought a Toyota Prius from Toyota Spinelli Lachine through Mr. Norman Héroux. Courteous service, no pressure, very good knowledge of the vehicle, the car is in very good condition and their vehicle inspection provides the necessary corrections and repairs, all included in the sale price. I could practically show the vehicle saying that I bought it new and until the person saw the odometer it would be believable! Even after the transaction is complete, the after-sales service is eager when I have a question regarding the vehicle. Much appreciated! (Original) Nous avons acheté une Toyota Prius chez Toyota Spinelli Lachine par l'entremise de M.Normand Héroux. Service courtois, aucune pression, très bonne connaissance du véhicule, l'auto est en très bon état et leur inspection du véhicule apporte les correctifs et réparations requises, tout inclus dans le prix de vente. Je pourrais pratiquement montrer le véhicule en disant que je l'ai acheté neuf et tant que la personne n'aurait pas vu l'odomètre, ce serait crédible! Même une fois la transaction complétée, le service après-vente est empressé lorsque j'ai eu une question concernant le véhicule. Très apprécié!

Amel Khalifa

The service was very good but the waiting time was very long 4.5 hours

Twins Twins

Richard made it an exceptional visit, definitely worth it!

soheil amirchoopani

Poor service, high price, never go again for Tire change or oil service...

Robert Hopp

FOUR HOURS to put on winter tires. That’s an hour a tire. No explanation or apology either, and the second time something similar has happened to me. Service department is terrible!! I enjoyed my buying experience there, but I will be heading elsewhere for my service.

Idurar A3layen

(Translated) The seller Richard was just out of place to welcome and above all accompany the customers !!! I was ready to buy my car there but it disappointed me! He is called an aggressive salesperson! (Original) Le vendeur Richard n'était juste pas à sa place pour accueillir et surtout accompagner les clients !!! J'étais prête à acheter mon auto là-bas mais il m'a déçue ! Il est ce qu'on appelle un vendeur aggressif!

Alan Cheverton

The service was excellent and done in a timely manner. The service advisor, Francois Nantel informed me of all services being done and was very courteous ????

Sara S

Bought a 2nd hand SUV last month. Had a great experience with Bernie. He was really patient and answered all my questions. He even followed up after the purchase to make sure everything was still good. I would definitely recommend.

jing lopez

Excellent service!!!! Thank you Spinelli Toyota Lachine & thank you Mehdi for the fast, honest and 5 star service. You are highly recommended!

Abrahim Dias

I had a wonderful experience here purchasing my car. Duncan is the man you want to talk to if you ever want to buy a car here. He’s a very intelligent and funny guy who will make you have a good laugh and make you feel at home. He even went above and beyond and let me drive his personal car as a test drive since the car I wanted wasn’t available at the time! I will definitely be purchasing my second vehicle here! I would give this place 10 stars if I could!

Raja Rathaur

Just bought new suv from them nice service ... very nice people Sales man Simon

Cc Hwang

I bought a new Toyota Corolla from Toyota Spinelli Lachine for more than $26,000, including Spinelli Rust-proof Protection Plan and other additions. At the time of purchase, I was told that the plan includes a re-application free of charge after 10 years from its initial application or after getting 96,000km; no conditions for expiration or expiration date is on the contract. Today I took the car back for the re-application, and the service department refused it because the dealership sales team leader, Mr Ihab Al-Sayess would refuse to pay for the service. As I went across the street to meet with him and to show him all original documents, his reasons for refusal were inconsistent by changing statements throughout the discussion. Be extremely cautious with Spinelli CUSTOMIZED programs. Make sure all terms and conditions are clearly defined on the contract or they would find all possible ways not to fulfill their post-sales obligations. Sorry to miss your call on the August 07. As I returned the call @ 5:01pm, the receptionist couldn't help me identify the caller. Unfortunately, no record of phone call from Spinelli on August 12. I still have the original certificate of the Spinelli Rust-proof Protection Plan, it doesn't state the re-application to be done at 4 years; however, at the time of purchase, I was told the re-application would be after 10 years or after 96,000 km based on regular driving of 10,000km - 12,000km per year. Feel free to contact me if you would like to see the original documents this time.

Joan Of Arc & Rita

Emmanuel is my guy indeed ! Honest, trustworthy, welcoming, hospitable, makes you feel at home, reliable, positive, full of light and love !! Best of the best!! Amazing services as always!! Lissette Holt

Hélène Cantin

(Translated) Friendly, kind and understanding seller of my needs. (Original) Vendeur sympathique, aimable et compréhensif de mes besoins.

Despina Hatzakis

Always a pleasure to deal with entire team at Toyota Spinelli in Lachine! Excellent experience, best service and very professional. Truly excited with my new Toyota C-HR lease! Love, love love it! :)) A big thank you to Paul, Simon, Olivier and Steve!!

Ody D

Very good service!

yohan morris

The service is great...once the guy standing at the service desk actually starts helping you. All the time I’ve came it’s been the same experience. It’s annoying to have to wait awkwardly for that long until you stop looking at your computer!

peter hanz

Last year i changed tires here, it was great cause the give 40 discount for first time customer. Second time i came here to change oil and check the car. They charging 225$+tax for baterry, didnt take it. its too expensive for 10 mins work and 120$ baterry. I guess first time discount not worth it at all.

Paul Rap

Convenient location (across the highway where I live). Fast and friendly service.

Di Tian

Awesome service, salesman are nice and not too pushy. All employees I met are really professional.

Mounir Laaraj

Richard was outstanding in providing five star service. We bought our car with all the add-ons we wanted and it was delivered sooner than expected. I would recommend this dealership if you are buying a Toyota and also look for Richard D. as my experience with him was flawless! Thank you Richard!

Alexander Kallaur

Excellent as usual

R Shanks

I very much enjoyed my experience. Everyone who works here is very charismatic and well educated on any questions you may have inquiring the vehicle of your choice. I dealt with Bobby, Steven and Mary and I must say it was a terrific expeeience for a first time car buyer like myself, thanks to all of you. :)

Alexiane Arsand

(Translated) Smiles, Listening, Short and precise explanations. Quotes are accurate and the bill remains what we were told. From all levels of the hierarchy of employers, we feel good and we know that we will be pampered at Spinelli Toyota Lachine, "they have the case". (Original) Sourires, Écoute, Explications courtes et précises. Les devis sont précis et la facture demeure ce qu'on nous avait dit. De tous niveaux de la hiérarchie des employers, on se sent bien et nous savons que l'on sera choyés chez Spinelli Toyota Lachine, "ils l'ont l'affaire".

John McCarthy

Robert Azoulay was tremendously helpful, straightforward and a pleasure to deal with. Very good buying experience.

Steve Dubasouf

Went in for a scheduled tune-up. Service representative was friendly and explained everything about tune-up in detail. Fast service, I waited for my car and it took no time for them to finish my tune-up. Showed me all extra services offered but no pressure to up sell which is greatly appreciated and will consider some for next visit.

Mark Brun (Jan brun)

(Translated) Very professional. Fast and welcoming. Thanks to Emmanuel. (Original) Très professionnel. Rapide et accueillant. Merci à Emmanuel.

Alex Pushkarevich

(Translated) I recently acquired a RAV4 P 2019. I received a very professional service by Robert and Steven at all levels. I highly recommend this dealer. Thank you (Original) J'ai récemment fait l'acquisition d'une RAV4 P 2019. J'ai reçu un service très professionnel par Robert et Steven à tous les niveaux. Je recommande très fortement ce concessionnaire . Merci

julie

I will never go back there. Bad customer service experience. Update Nov 29: Did not even bother to reply to my formal notice. Either with a positive or negative answer. Nothing. Couldnt care less. No point to suggest to contact your customer care as I already waisted so much time.

Alain Renaud

(Translated) Very good place for the Best price and service no 1 (Original) Très bonne place pour le Meilleur prix et service no 1

Jean-Philippe Poissant

(Translated) Excellent service. Thank you Mr Azoulay (Original) Excellent service. Merci M.Azoulay

Andrew Witkowski

I recently bought a used 2018 Highlander Hybrid. Bernie Johnson was my salesman and he was really great at explaining all the details about the car and made the whole process very smooth and easy. Would definitely recommend Bernie and Spinelli to anyone.

Stephane Danakas

(Translated) Well i'm a little disappointed I just went to get my RAV4 from a repair of the bumper before very happy with the result. But when I got home I just noticed that there was already a piece of the bumper missing Hoping to be able to take back this small piece supposedly attached with a grater size (Original) Bon je suis un peu déçu je viens d'aller chercher ma RAV4 d'une réparation du pare-choc avant très content du résultat . Mais rendu à la maison je viens de m'apercevoir qu'il manque déjà un moreau du pare-choc En espérant pouvoir ravoire cette petite pièces supposément attaché avec une taille râpe

Tio Toi

2 weeks ago i bought a Toyota Camry hybrid XLE from Duncan Liu. I would like to say "Thank you very much Duncan for this amazing service" Amazing car! Amazing deal! I'm so HAPPY! You are the BEST!

Bach Tran

It is accepted.

Denis Boudreau

(Translated) Excellent service from A to Z, stop by Richard at sales (Original) Excellent service de A à Z, passer voir Richard aux ventes

Dwight Nandoo

Great service!!!!!!

DANIEL M

Excellent service, wonderful customer expérience .

Reza Tafreshian

I dealt with Michael Fitzback, who bent over backwards to answer my questions, met all my needs, gave me excellent advice and ensure that I had the best car and features for the best price. I ended up buying the Toyota C-HR. I highly recommend Toyota Spinelli Lachine.

Isagani Cura

Excellent service!

Audrey Ettedgui

Excellent service received at Toyota Spinelli Lachine. Transparent salesman with strong knowledge about cars and financing options. Very customer focused. Best place to buy a car from.

De Val

(Translated) Excellent service (Original) Excellent service

Roger Ho

Overall service is good. Service Advisor should have offered courtesy car but she didn't mention. I left my car on Friday morning, through the weekend until next Tuesday. I was without car for 4.5 days. Changing the steering column and shocks, and also the sliding door, these took quite a bit of time, maybe Service Advisor should pro-actively advise the time needed and offer courtesy car.

R DP

Inexperienced & obtuse employee at parts counter, refused to escalate my request to manager, his explanation “I’m following procedures”. From previous experience with the group Spinelli, this is out of character, previously they’ve been quite attentive.

Stephen Sevigny

(Translated) Excellent customer service. (Original) Excellent service à la clientèle.

Sam

Was here a week ago for a general verifcation on my truck.service and professionalism of the staff to my entire satisfaction! Recommend this dealer for your automobile s

mehdi omidi

It's my second car I bought from Toyota Spinelli, everything is excellent. Michael is a salesman who is working there, he is nice and patient. He gave me very good advice.

Paul Malizia

Excellent welcome and service!

Anthony Cerrone

Job well done! Special thank you to Emmanuel for his wonderful people skills. It really is a pleasure to be served by him!..

Prashant Tiwari

I waited for one hour for any sales representative attend me. but one even bother to talk to me. This is how you guys do the business.

Nila Balawyder

I purchased a Toyota Rav4 from Toyota Spinelli Lachine and had the pleasure of working with Bernie Johnson who made our transaction smooth and with no complications. I highly recommend Bernie as he knows what he is doing, is very courteous and friendly and a delight to work with!

Edythe Gabel

everyone's really professional here. the service is just so amazing. Thanks guys!

David G

worst customer service ever experienced in a dealership .... waited 40 minutes without anyone asking if we needed help with something while 4 gentleman's were talking in an office .... disappointing

Pamela Hamelin

They lie

anne colleatte

Very good service today

Amin Lalehjini

lease rav4 2017 for 5 years before 5 years in 2021 has rust in 3 places (until 5 years including guarantees) more than 4 times went there more than 10 times call talk with service manager at all no results !!!

Ricardo Seales

Toyota Spinelli lachine what can I say it's a great dealership to bring your car in for service the team at Toyota knows exactly what needs to be done and they are very efficient in knowledge .This dealership I would strongly recommend anyone to visit here they are ready to service your vehicle .I am a very satisfied customer.

Neda Eftekhari

Excellent service..Thank you Spinelli Toyota Lachine & thank you Mehdi for the fast, honest and 5 star service. Mehdi is a professional sale representative who helped us to choose the best choice..You are highly recommended.

Albert Chan

Customer Service was great, friendly and very helpful. Am so pleased to have Pierre Lacelle as my service technician. I've been a loyal client with Spinelli Lachine for over 10 years, I will definitely go back if my car needs service. Great job Pierre

Brigitte Allard

Beautiful dealer wow

Missy

I went there with my Toyota to get my tires changed and mainly replaced two studs and bolts that were missing . I arrived at 6pm to pick my car and the garage was closed so i had to pay at the dealership and pick my car. After i took my car I realized that the tires were changed but some bolts were missing on the two front tires. I also realized the air was low on one front tire , i had to pay 2$ at some gaz stations to fill it, though they claim the filled them with nitrogen for 19$ extra. I called and left several messages from Monday to Wednesday, on Wednesday, I finally reached my agent. She said to bring my car in and she will pass me right away since she didn't know why they didn't do the job ( replacement of bolts and stus ). I took my car in today and they charged me 61$ (17$ for bolts and stud and extra 35$ for the work that could have been done at the same time last week when my tires were changed. In conclusion i am furious for having to go there twice and be charged 35$ for their mistakes. And having to go to a gaz stations to filled tires that were changed same day. I honestly should have just went to canadian tires to changed my tires , am disappointed.

Tony Richardson

Good service super expensive

Ian Saunders

No real complaints here. It's a beautiful dealership: spacious, super clean, quite comfy...almost zen. Aside from the pretty cool service advisors, the staff inside are a tad robotic; not much warmth. Strange.

Luigi Trani

(Translated) Very professional, (Original) Très professionnel,

Nathaniel Yalagama

The service we got is great and the people are friendly and nice especially the ones that help us to chose our car, Richard and Steven .

sz chen

Very happy to be a client of spinelli, their service is incredible enthusiasm. I want to mention that I'm 'very lucky to meet Mr Duncan Liu here. He is so nice and helped me a lot. I am a woman who knows nothing about vehicles at all. He introduced all the features of the car and helped me connect my phone to the vehicle. As I am anxious to use the car, he used his rest time to assist me with the various procedures for the car, I am very grateful! It's a fantastic car-buying trip!

D Berkane

(Translated) I am really very angry, I am fixed appointment, when I arrived I am asked if I had ordered the room. It's just amazing, I do not work to repair my car, and when I arrive the piece is not available yet, and I'm asked if I ordered it I work for Toyota or what? It's since when it is the customer who orders the part in the one who makes the diagnosis to him to 119 $ + taxes and the piece it is him who provides it exclusively because it is about the sensor of the airbag ? I'm waiting for a gesture from Toyota Spinelli, otherwise it will be the first and the last time I do business with them. (Original) Je suis vraiment très en colère, on me fixe RDV, à mon arrivée on me demande si j'avais commandé la pièce . C'est juste incroyable, je ne travaille pas pour réparer ma voiture, et à mon arrivée la pièce n'est pas encore dispo, et on me demande si je l'avais commandé Je travaille pour Toyota ou quoi ? c'Est depuis quand que c'est le client qui commande la pièce chez celui qui lui fait le diagnostique à 119 $ +taxes et la pièce c'est lui qui la fournit en exclusivité puisqu'il s'agit du capteur du coussin gonflable ? J'attends un geste de la par de Toyota Spinelli, sinon ça sera la première et la dernière fois que je fais affaire avec eux .

Aimee Afos

no hassle, very convenient, all the staff are approachable INDEED!

Jan Meyers

I was satisfied by the recent visit, but disappointed that I will have to make another visit, just to have a replacement wheel cover , that you had not in stock. When will this available. No date was given. Regards, Johannis Meyers.

susan Iranfar

Excellent sales and customer service.michael fitzbacd is professional and extremely knowledgeable.i highly recommend Michael and Toyota spinelli lachine with reservation

Hamdoudi Rafik

(Translated) Very good service, nice facilities. I thank and highly recommend Bernadotte (Berni) who was able to listen to our needs and be very professional. We are very satisfied. Thank you (Original) Très bon service, belles installations. Je remercie et recommande vivement Bernadotte (Berni) qui a su être à l'écoute de nos besoins et être très professionel. On est très satisafaits. Merci

Pauline Anderson

While getting my car repaired everyone is so professional and friendly

Antonietta Toni Pulcini

We were on the hunt for our first SUV and when we went by Spinelli Toyota in Lachine, Sales Representative, Peter Papas, gave us the best overall explanation and detailed breakdown than any other representative we met with. We were highly impressed.

Maxime Fournier

Very professional. Helped me find what I wanted. Richard was great :)

Adriana Arian

Good seller service (Michael Fitzback)

Google User

Don't ever be fooled in thinking that these people care for your needs and don't simply see you as anything other than money. Promises were made on their part, arrangements were made on ours and at the end of the day the truck gets sold to someone who came out of nowhere and gave a deposit a day earlier than us. Are arrangements included driving 7 hours to go get the truck but we couldn't leave as we were selling our vehicle first. So now because of these money sucking vampires, I have no vehicle (and I have 2 kids)! And these guys could not care less. No more lotalty, pride or word. They're great at gaining your trust but greed is the only trait that describes them truly. And please don't be fooled by the little apology messages following the reviews, it's all part of their game. I know...i've been played terribly.

adomaa86

Wait time to see rep was long and we almost left but understood why after finally meeting with him. He took all the necessary time to explain and answer all of our questions. Rep was very efficient professional and funny. Had an amazing experience!!!!

Daniel Bezerra

Great service

None of Your business

Worst dealer ever. They're a bunch of thieves, a bunch of liars. They give you an estimate, you give the ok to do the work and then they charge you double of what the estimate said without calling back their client to get the approval for the extra work. Then when you call them back they argue with you saying that they never told you that and it's their policies to basically charge the client whatever they want without his approval. Never ever ever go service your vehicles there, they will rob you blind.

Amirahmad Rajabi

Our advisor was Mehdi . Completely aware of different Toyota products and able to explain them and also he was able to balance our needs and concerns with their products . I really enjoyed . thanks Mehdi !!

Julien Lapierre

Impeccable service so far, I walked in the dealership knowing exactly what car I wanted, and although there were very limited ones in the whole country, they really worked for me and we were able to get our hands on the only available one Tacoma TRD Pro that was still available in the color I wanted. Many thanks to Richard and Simon for getting me the exact car I wanted. Many thanks to Raymond for getting me the best available rate! I recomment Spinelli to anyone who is in the Montreal area debating which dealer to go for when looking to purchase a Toyota..! ⭐️⭐️⭐️⭐️⭐️

Harpreet Sood

Don’t Go for any purchase from them. I bought a Car From Them. At the time of purchase, they do many promises but unable to Fulfill it, they give you delivery at 3 day. I buy it from there sales Representative Ashraf and now he is employed somewhere else. So they don’t now anything about my case, if you are buying used car and not taking warranty from them your financing rate go to 14%, told to me by finance department, and they asked me about that they give winter tyres , but till now I don’t get any, I am trying from past month, 4-5 site visit, more than 10 calls, and emails too. But still I did not get anything. So as Per My Experience Go Find Someone Else. Don’t Go To Spinelli for any Reason.

Soul Life

Extremely long waiting time for service. Terrible location too with insane traffic in the morning. Big waste of time.

Ginette Hébert

(Translated) Thank you for the professionalism and the human aspect. (Original) Merci pour le professionnalisme et l'aspect human.

Oussayar Abdelilah

(Translated) Good service ! (Original) Bon service !

Christopher Z

Excellent customer service at the used car department! Thank you Julian ????

Adugna Areda

I was satisfied with the service I got .I am a long time customer to Toyota company and I am always happy with their services.

Richard Cousineau

(Translated) I have been a customer of Spinelli Toyota for several years and I am always very satisfied with the service obtained. I recommend without problem ???? (Original) Je suis client de Spinelli Toyota depuis plusieurs années et je suis toujours très satisfait du service obtenu. Je recommande sans problème ????

Joseph N.T

Thanks Mr. Adam for your patience and honest explanation about cars. Spinelli Lachine is place to go for a car. My special gratitude also goes to Julien and Sabastine. You guys are amazing. What a great team and friendly atmosphere. Catherine you rock!!!!.

J FAN

It was a good experience to shopping at the Spinelli Toyota Lachine, and the Car advisor Duncan is experienced with professional knowledge and recommendations for the needs of customers. I strongly suggest for you to purchase your next vehicle there either leasing or buying, and at both of the cases you will get what you expected. Excellent job done!

Roussel Rabel

(Translated) very enriching experience, congratulations to Mustapha and to the director for their support. they helped me a lot and gave me a lot of advice. congratulations again to the sales team. I already want to bring you other customers. (Original) expérience très enrichissante, bravo a Mustapha et au directeur pour leur soutient. ils m ont beaucoup aidé et m ont donné beaucoup de conseils. bravo encore a l équipe de vente. j ai déjà l envie de vous amener d autres clients.

Frank Li

(Translated) Perfect car selection experience, sales introduction professional enthusiasm, bought the car you like (Original) 完美的选车经历，销售介绍专业热忱，买到了心仪的车

Yoyo Kawa

On a regular check-up, they found a transmission fluid problem and they said they ordered the part. However, after more than 3 months, nothing. Every time I called them they will check the prograess and call me back but they never did. Really bad service.

Francine Guérin

(Translated) Good service and very fast (Original) Bon service et très rapide

Parisa Mirshams

They gave me an appointment for a car that they did not have any left. The sale person made fun of me for asking to test drive 3 different cars when I asked for an appointment. He was rude and interrogated me to make sure I was not there to waste his time (his words).

P R

(Translated) Excellent service Emmanuel is back! (Original) Excellent service Emmanuel est revenu!

David Knecht

Body shop department was very efficient. My adjuster was was very nice. They work done on my car was excellent. Returned better than new and on time.

Fanny Beaudoin

(Translated) Great service from Bernadotte Johnson, really impeccable, very satisfied (Original) Super service de Bernadotte Johnson, vraiment impeccable, très satisfaite

Eliezer Weiser

Great service great place, I really got a awesome deal, Thank you so much!

Patrice Brassard

(Translated) The services offered by the dealer, the customer experience are second to none. I highly recommend. (Original) Les services offerts par le concessionnaire, l'expérience client sont hors-pair. Je recommande fortement.

moises lopez

(Translated) Hello, I decided to share my experience at Spinelli Toyota Lachine, because it is very difficult to find a Dealer who will service our vehicles without seeing us as a dollar sign. I have been a customer of Spinelli Toyota Lachine for 15 years and during those years I have always been treated with Courtesy, respect and honesty. They have my confidence because their technical advisers will become Your partners for servicing your car, they will always make sure that the guarantees Are applied when appropriate, and will suggest only the maintenance that is required. Your car will be maintained or repaired within the allotted time, and they will always accompany you by shuttle or rent you an almost new vehicle for a very low price. Before finding Spinelli Toyota Lachine I had lost all hope after going to other Toyota dealerships, where our customers and everything that interests them are not taken seriously. Is to make an amount of money without thinking about keeping you as customers, let alone your safety or the future mechanics of your vehicle. Thank you for your attention. (Original) Bonjour, J’ai décidé de partager mon expérience chez Spinelli Toyota Lachine, car c’est très difficile de trouver un Concessionnaire qui fera l’entretien de nos véhicules sans nous voir comme un signe de dollar. Je suis client de Spinelli Toyota Lachine depuis 15 ans et pendant ces années on m’a toujours traité avec Courtoisie, respect et honnêteté. Ils ont ma confiance car leurs conseillers techniques deviendront Vos partenaires pour faire l’entretien de votre auto, ils vont toujours s’assurer que les garanties Soient appliquées quand il se doit, et vont vous suggérer seulement l’entretien qui est requis. Votre auto sera maintenu ou réparé dans les délais accordées, et ils vont toujours vous accompagner en navette ou bien vous louer un véhicule presque neuf pour un tarif très bas. Avant de trouver Spinelli Toyota Lachine j’avais perdu tout espoir après avoir été chez d’autres concessionnaires Toyota, ou on ne prend pas au sérieux leurs clients et tout ce qui leur intéresse Est de faire un montant d’argent sans penser à vous garder comme clients, encore moins à votre sécurité ou la future mécanique de votre véhicule. Merci de votre attention.

Jason Daly

Roberto, the Service Advisor I’ve dealt with most recently, makes everything easy for me. Whether it’s by appointment or walk-in, he makes sure you are taken care of and kept informed of what’s happening with your vehicle. He conveys the diagnosis from the technicians in a clear, concise and pleasant manner. A true professional!

Ivette Mia Estrada

The Camry Hibrid 2019 is awesome! Thanks To Robert Azoulay we was so happy to deal with him for a second time on Toyota Spinelli lachine. 10/10 for Robert and his Team!

SAND WARR1OR

Emmanuel and Mathieu...you guys know why I'm leaving a five star..... ????????✌️

Zammen Hussein

Excellent service

Danielle Champagne

(Translated) Very proud of our new acquisition (Original) Très fiers de notre nouvelle acquisition

ahdhay dhaya

(Translated) I bought a vehicle from Spinelli Lachine. I am very satisfied. Excellent after sales service. The price is reasonable. The personnel is very professional. Thank you Mer bernadotte johnson. I recommend. Rachid. (Original) J'ai acheté un véhicule Chez spinelli lachine.je suis très satisfait. Excellent service après vente. Le prix est raisonnable. Le personnel est très professionnel. Merci Mer bernadotte johnson. Je recommande. Rachid .

Camille T.-C.

My husband and I had an excellent experience with Olivier Breton for the purchase of our new vehicle. He went over and beyond our expectations. Thank your for your great service Olivier! Don’t hesitate to see him for your next Toyota purchase at Spinelli.

li jia

Good

Frank Menard

(Translated) Technical advisor Emmanuel Marcenat guides you and always gives excellent honest and courteous service. I highly recommend you Thanks to the whole Spineli Toyota team (Original) Le conseiller technique Emmanuel Marcenat vous guide et donne toujours un excellent service honnête et courtois. Je vous recommande fortement Merci à toute l’équipe Spineli Toyota

Bernard Band

Work completed on time. Sorry to find that there is no Gazette to read.

Me Val

(Translated) "For bad service, come to Spinelli". Very quick to sell you a car, but terrible after-sales service. They do not respect the work to be done on used cars. They make an appointment weeks later. Even when they fix one thing on the car, they forget another. After 3 calls to the sales manager, still no return, even after he mentioned to me to take care of it personally and give me a return the next day ... I'm still waiting after almost 2 weeks. Even after discussion with Mr Smith, same problem, nothing better, rotten service = Spinelli. (Original) "Pour un service pourri, venez chez Spinelli". Très rapides pour vous vendre une voiture, mais service après vente exécrable. Ils ne respectent pas les travaux à faire sur les voitures usagées. Ils donnent un rendez-vous des semaines plus tard. Même lorsqu'ils réparent une chose sur la voiture, ils en oublient une autre. Après 3 appels au directeur des ventes, toujours pas de retour, même après qu'il m'ait mentionné s'en occuper personnellement et me redonner un retour le lendemain ... j'attends toujours après près de 2 semaines. Même après discussion avec M.Smith, même problème, rien de mieux, service pourri = Spinelli.

Ben Li

The place you can trust!

carla tobia

I have never been disappointed with the service I have gotten at Spinelli Toyota Lachine. They are courteous and knowledgeable about what they do. Thank you for the great service!!!!

Daniel Bojocescu

Went there to pick up a part for my employer.... I was in and out in no time...

steven maxwell

Fantastic service and help from Sebastien and Normand. Very patient with me as a first time buyer, answered all my many questions and allowed me to take the car to my mechanic for an inspection. They worked very closely with me to be sure it made financial sense and helped me find the best insurance. Very professional operation from top to bottom.

Sandra Winter

(Translated) I appreciate Toyota Spinelli for their reliability, efficiency and courtesy. I was never disappointed. I am also impressed by their thoroughness in making the premises clean and safe in this pandemic context in order to protect its clientele and its employees. (Original) J’apprécie Toyota Spinelli pour leur fiabilité, leur efficacité et leur courtoisie. Je n’ai jamais été déçue. Je suis aussi impressionnée par leur rigueur pour rendre les lieux propres et sécuritaires dans ce contexte de pandémie afin de protéger sa clientèle et ses employés.

Dmitry Tomashevskiy

Never do service there / I had a recall on airbag, they broke my car even more, never got refund or apology, almost imposible to reach service manager, he is only there on Mondays, manager responded after 6 months, I guess employees were not passing messages and his voicemail had probably 1000 calls line up. Again to be safe NEVER give your car for service or recall there, you might not be able even to drive it after and there is no way you can proove its their mistake????????????????????

Marnie Smith

Horrible after sales service.

TStefanova

(Translated) THANK YOU VERY MUCH, BERNADOTTE JOHNSON, A few days ago, I bought my Toyota Yaris with Bernadotte. Amazing professional service! Bernadotte was very nice and gave me a lot of information and advice. It was a very pleasant car buying experience. The car is beautiful and perfect for my needs! Thank you very much, Bernadotte! (Original) MERCI BEAUCOUP, BERNADOTTE JOHNSON, Il y a quelques jours, j’ai acheté ma Toyota Yaris avec Bernadotte. Une service professionnelle incroyable! Bernadotte était très gentil et il m’a donné beaucoup d’information et des conseils. C’était une expérience d’achat d’auto très agréable. La voiture est magnifique et parfaite pour mes besoins! Merci beaucoup, Bernadotte!

Carina Acciaioli

Amazing service ! And adore my car ! Richard is amazing and so helpful! 10/10 !!

Eric Bérubé

(Translated) An extraordinary experience I arrived with an estimate from another dealership for a new car to explain some detail on the invoice that I did not understand. As soon as I arrived, the lady directed me very well to a representative (Massimo) who took the time to explain all my little details to me. And Even to see if it was possible to offer me better for my needs. Well yes, he did very well for the price, for the accessories and especially for the really good advice. Now I change my credit bureau (Raymond) once again super pleasant, we recognize the great experience of the guy, the precision of the details see once again an interesting discount. To conclude, I am leaving with the same car as the estimate that I had BUT many more accessories and for always the same payment 72 months instead of 84 Thank you Exceptional service + interesting product = happy customers (Original) Une expérience extraordinaire Je suis arrivé avec une estimation d'un autre concessionnaire pour une voiture neuve pour m'expliquer quelque détail sur la facture que je ne comprenais pas. Dès mon arrivé la dame m'a très bien dirigé vers un représentant (Massimo) qui a pris le temps de m'expliquer tous mes petits détails Et Même de voir si c'était possible de m'offrir mieux pour mes besoins. Et bien oui, il a très bien fait pour le prix, pour les accessoires et surtout pour les conseils vraiment très bien. Maintenant je change de bureau pour le crédit (Raymond) encore une fois super agréable, on reconnaît la grande expérience du bonhomme, la précision des détails voir encore une fois rabais intéressant. Pour conclure, je repars avec la même voiture que l'estimé que j'avais MAIS beaucoup plus d'accessoires et pour toujours le même paiement 72 mois au lieu de 84 Merci Service exceptionnel + produit intéressant = clients heureux

Wali Muhammad

Whenever I go for my car service at Toyota Spinelli Emmanuel always gives me professional service with a warm smile... Wali

Sylvie Desmarais

(Translated) I didn't have time to have lunch before my appointment. What a great idea to have a little cafe for the customers. Always prompt and courteous service. The repairs and the costs are well explained to me. (Original) Je n'avais pas eu le temps de déjeuner avant mon rdv. Quelle bonne idée d'avoir mis un petit café pour les clients. Service toujours rapide et courtois. On m'explique bien les réparations et les coûts.

Lynda Tanguay

Thank you Bernie Johnson for the exceptional service in finding me the exact car I was looking for! It’s been a great day driving it! You really are a five star salesperson! I would also like to give a shout out to Lua, your customer service and negotiation skills are extraordinary! I will definitely return to you for my next vehicle!

Mohamed Gamal

Two days ago, we bought a pre-owned Toyota RAV4 2015 XLE. Bernadotte Johnson made the whole process very smooth and easy. Would definitely recommend Bernadotte and Spinelli to anyone. Thank you Bernie & Spinelli.

Stephanie Laquerre

(Translated) My vehicle was damaged just before a trip outside of Canada and the Spinelli Toyota Lachine team, and more particularly Mr. François Nantel, exceeded my expectations and needs. The repair service is very professional and Mr. Nantel was a great help. I definitely recommend Spinelli Toyota Lachine for their professionalism and quality of work. (Original) Mon véhicule a été accidenté juste avant un voyage à l'extérieur du Canada et l'équipe de Spinelli Toyota Lachine et plus particulièrement Mr. François Nantel, ont surpassé mes attentes et besoins. Le service de réparation est très professionnelle et Mr. Nantel a été une aide très précieuse. Je recommande sans aucun doute Spinelli Toyota Lachine pour leur professionnalisme et qualité de travail.

Eduard Farkas

I'm an old Toyota Lachine customer. In all these years, Christopher Leblanc has always provided an exemplary correct and honest service putting the customer's interest first. High class act. Thanks, Chris.

Jack Bobo

(Translated) Satisfied with the service, I was well received by Bernie when I purchased a vehicle. Honest, he was able to advise me well for my vehicle purchase. The car drives really well and I'm very happy with it! Thank you ! Jacob Ste-Marie (Original) Satisfait du service , j’ai bien été accueillie par Bernie, lors de mon achat de véhicule. Honnête, il a su bien me conseiller pour mon achat de véhicule. La voiture roule vraiment bien et j’en suis bien content ! Merci ! Jacob Ste-marie

Patricia Boisvert

Spinelli Lachine. Very good service. Very friendly staff. A special thanks to Olivier Breton & Steve Guilbault.

Cristian Neamtu

Superficial and dangerous work

Chenda Ivo

Great customer service ! Satisfied with general maintenance services on my Toyota and perfect cleaning or interior and exterior of the car .

Yasser Awad

fast efficient and friendly.

Marie

(Translated) Mention 100%. Everyone is very courteous whether our salesperson Robert is the front desk person and the finance manager. They even went the extra mile by putting a buckle on the vehicle upon delivery as it was my spouse's birthday. Steven was kind enough to explain all of the vehicle's functions. You will not be disappointed! (Original) Mention 100%. Tout le monde est très courtois que ce soit notre vendeur Robert que la personne à la réception et à la directrice pour le financement. Ils ont même fait un extra en mettant une boucle sur le véhicule lors de la livraison car c'était l'anniversaire de mon conjoint. Steven a été d'une gentillesse pour expliquer toutes les fonctions du véhicule. Vous ne serez pas déçus!

Ciz Ca

I took my truck to the Dealership for a brake change for which I paid more than 800$. The car was running smoothly and did not have any mechanical malfunction. When it was returned to me (on a Friday day) the hand break was engaged without showing it on the dashboard. And they told me that I needed to make an appointment to repair it. The next Monday, I returned the vehicle because I could barely drive it. The manager refused to take any responsibility on the damaged caused and adopted a hostile attitude. So I was forced to pay ~850$ to repair the damage that the dealership caused. And the nightmare was not over yet. The day after picking up the car the vehicle did not have any power. When I tried to climb even the smallest slope, the vehicle did not respond. I informed the dealership about this problem and they asked me to bring it over to evaluate the problem. Then, the manager told me that they had found a "code" that needed to be repaired; which involved changing multiple parts + labor. For a total cost of almost 3000$. In conclusion, I gave them a nice running car and they gave me a broken one in two different opportunities. In addition to taking ~1700$ of my money. I have never felt so rip-off in my life. It was a nightmare, a disgusting experience that made me feel disrespected. I do not wish anybody to suffer experience. My advise to the fellow driver out there: run away from that dealership as fast as you can. Do not give them your vehicle or you may deeply regret it; like I do.

FREE SIB

Respectful and good alternatives for every one

Randy Lahey

Haven't been so excited about a car since my 78' Chrysler New Yorker, which was totaled unfortunately, but that's just the way she goes. Dealing with Julian was very pleasant. Very honest straight forward person. Reminded me a lot of Patrick Swayze. Overall wonderful experience! Will always be dealing with SPINELLI TOYOTA LACHINE in the future.

Nora and Danny

Stay away from this dealer and their maintenance! We leased a Honda first from them, and the Customer Service and Maintenance was awful. Tried to escalate a few times to Service Managers and they just would not even bother calling back. We decided to lease a Toyota next (thinking maybe it was just Honda) from Spinelli Lachine and assuming Toyota had a strong reputation of reliability and safety; we were just starting a family. We splurged and got a very expensive brand new AWD RAV4. Less than 2 years and 18K km later, the car wouldn’t even start one day, in the month of MAY! Had to have a neighbour jump start our car because Spinelli Service couldn’t bother calling us back on time, after paying them +$400 to just have it serviced not even a few weeks ago. Now they are refusing to service it all - on warranty - unless we fork over more money to them - just to find out why the battery died on a brand new car!!! Awful awful service.

Chantal Bergeron

I went to Spinelli Toyota Lachine looking for a used car & salesman Normand Héroux gave me excellent service. I did not feel pressured to buy & Mr. Héroux took the time to answer all my questions patiently - it was a very enjoyable experience! I ended up buying a 2016 Yaris and am really enjoying it; I would highly recommend Spinelli Toyota Lachine to any of my friends looking for a new or used car.

Steeven Gouin

On the day of purchase things were ok. The salesman was respectful, kind and understanding however it took 4 hours to complete the presale. I knew exactly what model I was buying but Richard kept being interrupted or had to wait on others to get informations. That was on March 24th. I had to wait a week to pick up the car even though they had it in the parking lot. On March 31 when I arrived to take possession of the car there was a big commotion at the dealership as they had no electricity. It took another 3h as there was a mistake on the final bill of sales. When I eventually saw the car I was disappointed as some clients were sitting on it, the roof rack wasn’t installed, the protection 3M hasn’t been applied, the lock nuts were not installed, the car was dirty and had a few scratches on the pillar of the left back window. The salesman Richard was also extremely disappointed and did everything he could to make me feel better. He said he would call me back to set an appointment to get the protection, roof rack and the lock nut installed. To make things even worse, as I left and went on the highway the engine was revving very high as the hybrid battery was depleted. I could barely go at 70 km/h as the electric motor is needed to go at higher speed. I hope I didn’t damaged the engine. They should have charged it or told me not to go on the highway until the battery had minimal change. Once at home I look at the tire pressures and they inflated the right tires at 42Psi and the left tires at 38 psi when it is supposed to be 36psi front and 35psi back. How could they get it that wrong? It is dangerous to drive with tires inflated that way. I brought the car back on April 12 to get the protection, roof rack and lock nuts installed and I was sincerely wishing they would help me to gain their trust again. At drop off I felt they were taking care of me this time. However when I picked the car I was again let down: the protection hasn’t been installed as promised (the 3M didn’t wrap around the hood like the demo even though I fully made sure they understood it would be installed that way), also the inside of the car was full of grime on both sides between carpet and exterior (how this could have happened as it hasn’t rained in a week and they were only installing the roof rack) they did put a plastic protection on the driver seat though. Another thing I found annoying is they changed the settings of the screen, radar sensitivity and audio system. And again they inflated the right tires at 42Psi and the left tires at 38 psi when it is supposed to be 36psi front and 35psi back. I truly wish to forgive what happened but how could I trust them again? I finally received a call today (April 24th) hoping it would be to set an appointment to reinstall the protection properly however it was to blame me that I didn’t give them an excellent quote on the Toyota survey… How could I write on the survey that I was totally satisfied after my experience? I still don’t have an appointment coming to get the protection fixed. To me, they do not care for their customers, they only want to make money. I like giving 5 stars review, but based on my personal experience stay away from that dealership. I don’t want you to go through the same pain.

Peter Chen

Though there is limitation in activities due to the Covid-19, the experience to service my car in Spinelli Toyota Lachine made me feel warm and impressed.

michael frank

Great service before and after. The place for a Toyota.

Vincent Morello

Amazing service. Ask for Raza

Hamid Sabzevari

Very good contacts

Gang Chen

I just bought my new car here. Mr. Duncan Liu gave the best service, highly recommand.

Diane Bernier

I was really satisfied this time as they took the time to find the problem.

Wang Ben

This is best Toyota dealer from my purchase and car service experience. I bought my second car from here two days ago. Very friendly staff. My sincere thanks to Normand Latreille who gave me helpful information and professional suggestions. Wish you all best of luck , Normand!

Riad Zouggari

Raoul Ramirez is the best in the business

Samuel Marlin

Had a good experience buying here. Staff was very friendly and helpful (namely Richard Desaulniers). Thank you ever so much!

Jerry Stolar

I took my car in for a recall service. The part could not be located. The staff and service manager immediately stepped up to the plate and I was given free of charge a 2020 Rental vehicle at no charge. The service and customer satisfaction is as always 100%. Thank you!

B4VEE Channel

Their dealings with people is top class.. If you need to things done in a good way then this is the best place to buy or lease.. Thanks Raymond and Richard ..????????

Yay Pounk

Very bad customer service, you called them 2-3 times and leave the messages and they don't call you back, I bought a car there and will never go back again.

Daniel Dumais

(Translated) thank you very much (Original) Merci beaucoup

Kamal Mohan

Posting this a bit late but had too... Worst customer service ever. Will never return for my oil change I dropped my car at 8 am and was told that the car would be ready at 11h30 am. Once I got there at noon I was told that the car was still not ready. I had to wait another 2 hours with no ride as I was getting late for work. I eventually called my family member to pick me up. Called back at 5 pm however they had no pick up service available. Unfortunately I was told by a staff member that my best option would be to come pick up the car the next morning since they were closing soon. The following day when I got there by taxi, the gentleman at the counter told me that I should've taken a taxi the previous day to come as they would've "covered my taxi" which was clearly not mentioned the day I called at 5pm. Complete BS I asked for a compensation to the manager in place for all this inconvenience and was given a 50$ gift card which could only be applicable after spending 200$ on cleaning services (that coupon was being handed to every customer so it was nothing special) Completely disappointed and would not recommend

Anthony Lee

Hugely disappointed I was in last week to try a car from their used lot in Lachine and have my car evaluated. I went out on a test drive and liked the car a lot. I was disappointed that my trade-in was low-balled, but not enough so to have not purchased the car I test drove. I was told I'd get a call the next day to receive a final price on my trade-in and their best price on the vehicle I test drove. Never got a call back! SO un-professional. Lol - I would have bought the car! My wife purchased her last new vehicle from Spinelli Pointe-Claire and is actively looking for a new one now. This experience has left us with a bad taste. Will be shopping elsewhere.

Cedric Demers-Roy

(Translated) Excellent prompt and courteous service. Toyota recognized quality! (Original) Excellent service rapide et courtois. Qualité reconnue de Toyota !

Sylvie Decoste

(Translated) Warm welcome from all and professional service! Thank you to Valérie at the reception when collecting my vehicle, she is very efficient and answers our questions and does everything to find the answer as soon as possible. Well done! (Original) Belle accueil de tous et service professionnel! Merci à Valérie à la réception lors de la récupération de mon véhicule, elle est très efficace et répond à nos questions et fait tout pour trouver la réponse dans les plus brefs délais. Bravo!

Diane Frenette

(Translated) I recently purchased a Prius Prime 2019. I received a very professional service at all levels. I highly recommend this dealer. A Toyota is a safe bet. Thank you (Original) J'ai récemment fait l'acquisition d'une Prius Prime 2019. J'ai reçu un service très professionnel à tous les niveaux. Je recommande très fortement ce concessionnaire. Une Toyota est une valeur sûre. Merci

Ovidiu Paul

Extremely good service from Simran Kalsi. They fixed my car really fast. Very honest and fair. Customer service was on point, they took great care of me. Will recommend to my friends and familly!

Julie

Front desk clerks are very friendly and that's all about it for this dealer. One start rating is too high for them. They raise bills like crazy, don't perform accurate diagnosis, they're even comfortable enough to blame you instead of working for you.I had a defective a/c, it was simply not working. they told me that it was the rear pipe that was pinched and that I had to change the whole system, a 3500$ job if all can be done within 2.5h. When i went to a small mechanic shop they were able to pin point the issue in less than an hour. The inside of the car was freezing cold! Toyota Spinelli Lachine are not able to fix their own cars. They made me go back and forth 3 times because they can't coordinate work/ services with their sister department (the bodyshop). I could say much more. Do yourself a favor, just go somewhere else!!

Anna Maria Mercuri

I bought my prius (hybrid) prime last month from Peter Papas. The transaction was smooth and seemless. Peter was always happy and available to answer all of my questions. Shout out to Ronnie and Steven for a quick and professional experience! Thank you all!!!

Sébastien Sauvé

(Translated) Very good service on all points. I have been well recommended and well guided throughout the process of acquiring my new vehicle. A big thank you to Robert, Simon and Ronnie for their help. (Original) Très bon service sur tous les points. J'ai été bien recommandé et bien dirigé tous au long du processus de l'acquisition de mon nouveau véhicule. Un gros merci a Robert,Simon et Ronnie pour leurs aides.

Patrick Cunningham

Polite service. Worked well to accommodate my requests.weren't pushy. Very professional sales person. No bs!

Haitham Naciri

(Translated) Effective and fast. (Original) Efficace et rapide.

Cierra Salonin

Amazing service from the sales team! Very polite and professional!

Keyvan Safarikia

It was 2 times of perfect experience with Mr. Joseph Marino. He is very friendly and helpful. You really feel that his first purpose is making you happy by taking the best decisions. Thanks Joseph.

Red Svensson

did not buy a vehicle from Toyota lachine as the prices were out of my budget.. wanted to share my great experience with salesman Bernie Johnson. quick yet patient, ready to find a solution for my convictions,... the least to say, a unique and bright young man. tried beyond his means to try help me find a car that could work for me. Toyota lachine, keep up the great work, i felt comfortable in your establishment..!

seyed mohamad moeen seyedein

I bought a 2020 corolla in September 2020 less than 1 year has a problem with its AC, the compressor part should order from the US and takes 2 we. during these 2 weeks I don't have my AC in the summer. The Lachine department didn't have any options for me. They told me your car is running and it's enough. :D

paul noory

GREAT SERVICE AGAIN STAFF ARE AMAZING :)

Shailesh Gandhi

Great service, friendly staff

Ongelle Mckenzie

Very helpful staff and very sympathetic to different situations. They make you feel very comfortable.

hatem hamouda

I have dealt with many car dealers, BMW, Nissan, Honda, etc. Never seen poor customer service as the Toyota Lachine. Worst ever, they never answer calls, they never return calls, no greeting when you phone. I phoned and said "Good afternoon" bu the receptionist did't greet me back when I greeted her again she didn't answer. I asked her if she heard me but she didn't even care. That's the customer service you get. I phoned to complain to the manager, again no answer, left a message and mentioned my complaint but so far no answer. WORST CUSTOMER SERVICE EVER!! I would never buy from there and strongly recommend to avoid too.

shaoshi zhang

Mr.Liu dengcan is very nice and give me a lot of useful information and advice. He is very professional. I buy my first new car from Spinelli lachine. I am very satisfied with the service.

Serge Garneau

(Translated) We have been customers for more than 42 years with several purchases of Toyota & Lexus vehicles. Also we have made a lot of recommendations to people who have become clients and we are happy to make this recommendation. We have always been very well served by the Spinelli Family, from owners to staff. Our vehicles have always been used to promote due to their quality and maintenance. In addition I would like to congratulate the family, the employees that is Noel, Pierre, Michel,. Robert (2), Jean Michel, Simon, Olivier, and the others from the Lexus & Toyota dealerships in Lachine for their service and courtesy. Yours, Serge G. (Original) Nous sommes clients depuis plus de 42 ans avec plusieurs achats de véhicule Toyota & Lexus . Aussi nous avons fait beaucoup de recommandations à des personnes qui sont devenue clients et nous sommes heureux de faire cette recommandation. Nous avons toujours été très bien servis par la Famille Spinelli que soit des propriétaire jusqu'au personnel . Nos véhicules ont toujours servis à promouvoir du à leur qualité et le maintien. De plus j'aimerais féliciter la famille , les employés que soit Noel, Pierre, Michel, . Robert (2), Jean Michel, Simon, Olivier, et les autres des concessions Lexus & Toyota de Lachine de leur services et courtoisie. Bien à vous, Serge G.

Dmitrye Stratu

(Translated) When it comes to customer service, I have to admit I have very high expectations. I have been a Spinelli Toyota customer since March 2014 and they have impressed me with every visit. Whether it's sales or service, my expectations have always been met or exceeded. I always had an excellent sales service (this is my 3rd car that I have just taken possession of since 2014), detailed product explanations and impeccable car delivery! Thank you to the whole team and in particular to Robert Azoulay and Ronnie Eaton. I am very grateful for these beautiful years, I highly recommend you. (Original) En ce qui concerne le service à la clientèle, je dois admettre que j'ai des attentes très élevées. Je suis client de Spinelli Toyota depuis mars 2014 et ils m'ont impressionné à chaque visite. Qu'il s'agisse de ventes ou de services, mes attentes ont toujours été satisfaites ou dépassées. Je eu toujours part d'un excellent service de vente (c'est ma 3eme voiture que je viens de prendre en possession depuis 2014), des explications du produit détaillé et livraison de l'auto impeccable! Merci à toute l'équipe et en particulaire à Robert Azoulay et Ronnie Eaton. Je suis très reconnaissant pour ces belles années, je vous recommande vivement.

W528 NS03

Hello all! My experience with Toyota Spinelli Lachine was great. I dealt with Sebastien. His service was quick, professional, and honest. He sold me a 2015 Lexus IS250. His knowledge and courteous efforts brought the whole experience to another level. The car was on hold for another client but fortunately for me, that sale didn't go through. I got a call right away and the whole process went rather quickly for me. All my needs and expectations were met. Sebastien is a great manager and knows how to take care of his clients. I would definitely recommend going see Toyota Spinelli Lachine! Rosemary I.

Jacques Benoît

(Translated) Excellent service. Ultra competent, courteous, affable staff. In short you will be excited (Original) Excellent service . Personnel ultra compétent, courtois, affable. Bref vous serez emballés

Sunil Sharma

I am writing to express my dissatisfaction and frustration for Spinally Toyota Lachine which has leased me a car which was return by previous owner with an accidental history but it was leased to me without disclosing any such information. Fraud 1. The history for vehicle was not disclosed Fraud 2. When some one was willing to take over my lease and passed the credit. They refused to transfer the lease. . Fraud 3: Assessment was so bad 2019 Corolla with 9800 KM assessed only $ 12000 and asked me to pay $ 7000 if I return the car. Stay away from these bunch of fraud as Toyota is unable to help in this matter Since each franchise is individually responsible. Toyota Lachine is a shame for Toyota Canada.

Sylvie Lajeunesse

The personnel and services are always 5 stars! They take the time to take care of you. Thank you

Reza Moradi

More than 2 hours waiting time with appointment to change tires only.

Iurie Migalatii

Update: Very polite service team. Also, very glad to receive email confirmation of the appointments and also electronic copy of the invoice. This is one of the best toyota dealerships that I know, and I'm comparing to at least 10 other toyota dealers that I know. I'm keep visiting them even if it's far from where I live.

Luke Gregory

Exceptional customer service! We dealt with Steve, Rodney and a woman whose name I forgot unfortunately but they were all incredibly helpful and walked us through every step of the buying process. I can't stress how trustworthy and accommodating these guys are. I was shocked at how much they cared. The services they offer are exceptional as well, I took advantage of the extended warranty and several other things.

W.

Kevin in the service department was so polite and helpful that I wanted to go out of my way to write this. Never bought a car here.

Theodore-Rico Redada

Great great service...A++++++++

Anne Macaulay

I recently purchased a 2019 Toyota Corolla Hatchback from Spinelli Lachine. The whole experience was seamless and all the staff I encountered were pleasant and courteous.The premises were bright, clean and inviting. I particularly want to commend Bernie Johnson who guided me through the process in such a pleasant and professional manner. Bernie was very personable, listened to my requirements and suggested the perfect car for me. He walked me through each step of the process patiently explaining everything in detail with warmth and humour. He helped make this car purchase a pleasant and enjoyable experience.

Leslie Ludanyi

Wonderful service. Very Informative.