Reviews of Spinelli Mazda (Car Concessionaire)

Mark McFarland

From start to finish my car-buying experience with Spinelli Mazda was nothing short of fantastic. I had spent a fair bit of time researching for a good used car and was pleased to find exactly what I wanted at Spinelli Mazda. After speaking with a customer service rep (Alessandro) my sales consultant Alex set up the deal and came through with a fair price and a straightforward transaction. Yves in the finance department was fully prepared with all of the paperwork and there was no pressure. All in all a great dealership!

Joseph Kamel

Great service Nice people

martin lalonde

(Translated) Excellent service, very good explanation and help to choose a good vehicle for my needs and budget. No surprise, I strongly recommend going to see both new and used vehicles. Thanks again for your excellent service (Original) Excellent service, très bonne explication et aide à choisir un bon véhicule pour mon besoin et budget. Pas de surprise, je recommande fortement d'aller voir les véhicules autant neufs que usagés. Merci encore pour votre excellent service

Bill Chung

(Translated) Old-style bridge, good style (Original) 舊式橋樑，好有特式

Nicolas St-Onge

(Translated) Super nice experience !! The staff are very welcoming and offer an excellent customer experience. Thanks to Joseph and Tania for the superb mazda 3 (Original) Super belle expérience!! Le personnelle est très accueillant et offre une excellente expérience client. Merci à Joseph et Tania pour la superbe mazda 3

Julie Charron

(Translated) Excellent service. I had to change a part on my car and they really accommodated me. The service was quick, efficient and courteous. Special thanks to Jacob who gave me exceptional service. Well done!! (Original) Excellent service. J’ai dû faire changer une piece sur mon auto et ils m’ont vraiment accomodé. Le service a été rapide, efficace et courtois. Un merci spécial à Jacob qui m’a donné un service exceptionnel. Bravo!!

Ouliana

(Translated) Make an appointment by internet for a chosen service and find something else on the invoice without authorization. Then when you tell them about this mistake they tell you what was done on the car ... Okay but that's not what you asked. When you ask for the price adjustment because you have the confirmation of the requested service by email and you take the trouble to confirm the morning before bringing the vehicle, I do not see how he can have an error. The only reason I would give a star is for the receptionist who is always courteous. Mr. Garcia should take an example because to tell a customer if it will make you happy we will refund the difference, regularize a problem sarcastic hat for a director. In addition this is not the first conflict on the part of the director, I am surprised that he succeeds in selling his salad. The question and what he would believe himself to his banal arguments. (Original) Prendre rendez vous par internet pour un service choisi et retrouver autre chose sur la facture sans autorisation. Puis quand tu leurs fais part de cette erreur ils te disent ce qui a été fait sur la voiture... Ok mais ce n'est pas ce que tu as demandé. Lorsque tu demandes l'ajustement du prix vu que tu as la confirmation par courriel du service demandé et que tu prends la peine de confirmer le matin avant d'amener le véhicule, je ne vois pas comment il peut avoir une erreur. La seule raison pour laquelle je donnerais une étoile c'est pour la réceptionniste qui est toujours courtoise. Monsieur Garcia devrais en prendre exemple car dire à un client si cela peut vous rendre heureuse nous vous rembourserons la différence, régulariser un problème sarcastique ment chapeau pour un directeur. De plus ceci n'est pas le premier conflit de la part du directeur, je suis surprise qu'il réussisse à vendre sa salade. La question et est ce qu'il croirait lui même à ses arguments banales.

Abdullah El-Safadi

I went to ask about the options I can have if I want to finance a car , I received the worst unprofessional service from a car dealer. I would never go back to that place if I ever thought on buying mazda

Louise Lachapelle

(Translated) I bought a Mazda CX-5 last November. Following this purchase I had some problems with the car. Fortunately I was entitled to exceptional service. Olivier Ross and Mariano Garcia (general manager) did everything to resolve the problem, very quickly and professionally. Thank you both gentlemen. (Original) J'ai fait l'achat d'une Mazda CX-5 en novembre dernier. Suite à cet achat j'ai eu certains problèmes avec la voiture. Heureusement j'ai eu droit à un services exceptionnel. Olivier Ross ainsi que Mariano Garcia (gérant général) ont tout fait pour régler le problème, et ce de façon très rapide et professionnelle. Merci à vous deux messieurs.

Tania Santini

Great service! They make you feel like family.

David Trottier

(Translated) Impeccable customer service (Original) Service à la clientèle irréprochable

Jesse Rafters

Great service, great people, and great prices. I purchased a 2011 Volks Jetta from Spinelli Mazda and I couldn't be happier. Go an see Joseph Kamel, he's the best. Also ask around for Serghei Junea, he's at Spinelli Honda, and is extremely informative with vehicle packages offered by Spinelli.

Francois Sorin

(Translated) Excellent customer service. (Original) Excellent service à la clientèle.

Ian Ruthven

Overall service and buying experience was terrible. The salesmen (Antoine) was arrogant and condescending throughout experience. Attention to little details was poor (i.e. appointment times, follow-ups, maintenance, car features and inclusions/exclusions) and sales pressure high to change to new lease very quickly. New car had scratches all over and was not ready for delivery. Salesmen pressured to sign lease before actual delivery. Did not offer any upgrades or loyalty extras. Did not feel welcome and definitely not treated like a loyal (existing) and valued customer. Decided to cancel "new" lease due to the quality of service and was charged fees ($400 plus taxes). Pretty unacceptable considering was pressured to sign lease agreement before delivery and inspection of new vehicle! Will not be returning to this dealer. NOT RECOMMENDED.

Olivier Alix

Awesome service!! My advisors were Mohammed and Yves, they were very responsive, friendly and detail oriented. Looking forward to enjoying my new toy!! #Mazda

Jerome Pasquero

Terrible customer service! My wife bought her car at this dealership 5 years ago. Since then, we have been going for servicing and to change tires twice a year. We've had a few mishaps with them, such as when in the fall, my wife showed up to her appointment to get her tires changed, only to find out and they hadn't ordered them from the warehouse yet. But this latest episode really put us over the edge. She went to get her summer tires put on, only to be told that the tires she had left in storage were "shot", something they had failed to tell her when, in the fall, they had happily accepted her money to store them over the winter... Of course, they never offered any apology and resorted to blaming her. It is fair to ask why, given that we have been so unhappy with their service on multiple occasions, we haven't changed where we bring our business yet. Truth be told, we were just going back out of habit and because we are both extremely busy people. But I'm glad to report that it's now official, we're never setting foot (or rather wheel) back over there. They are just not worth our business!

Max Kh

I was able to get great service and a very nice 2015 Mazda 3 for a bargain after 2 previous visits to other dealerships that ended in failed negotiation. The sales team and financing specialist were very friendly and helpful. Highly recommended

Patti Spinsby

A big thank you to my sales rep, Julian Sayegh, for the amazing service I received. From the test drive right through to the bow on my car at delivery.... a great experience!!

Marie-Chantal Dubois

(Translated) Joseph provided me with excellent customer service for leasing my new Mazda CX-5! I will certainly recommend Joseph's services to family and friends. (Original) Joseph m'a offert un excellent service à la clientèle pour la location de ma nouvelle Mazda CX-5 ! Je vais certainement recommander à famille et amis les services de Joseph .

Eve Lackman

I called Mazda Spinelli and was lucky enough to speak to Shawn T. He understood my needs and worked with me to find me the best car. The service and knowledge he provided were excellent. I couldn't be happier with my car or the service I received. Spinelli definitely believes in treating their clients with care. I highly recommend visiting Spinelli for your next car. I had to bring my car in for a quick look in April. I couldn't be happier with the service I received. Gabriel and Shawn were both amazing. My issue was taken care of in a timely manner and I got my car back the next day. Spinelli definitely makes each customer feel special and they really roll out the red carpet for everyone.

megan mazerolle

Waiting room had 4 other people when I got there, but I was still out of there within 2 hours. Pretty good considering

Angela Blasi

Thank you Spinelli Mazda! I have a new love in my life my 2015 Mazda 3 Sports GS! Thank you for your impeccable service and a special thank you to David Tremblay who was amazing, informative & helpful and went well above and beyond his duties to have a satisfied customer. Thank you!!

Will “El Cheapo” I-Am

Great deals but, limited choices.

Patricia Hamilton

Apologies for taking so long to submit this! I leased a 2015 Mazda3 Sport GS at the end of July. My salesman, David Tremblay, provided excellent service! David was friendly and courteous and went out of his way to make sure I had all the information I needed and took me for a great test drive. When I picked up the car, he spent a considerable amount of time with me, explaining the vehicle's features and functions. This is my second experience with Spinelli in Lachine (the first was when I purchased my 2004 Mazda3 Sport) and I was treated as a loyal customer. I have only good things to say! Patty

Sam K

My daughter recently bought a used 2016 Mazda 3. As car dealerships go this one is one of better ones I’ve dealt with over the past 30 plus years. Antoine Rodrigues Was her salesman he was kind professional well informed and respectful I will most likely return to buy my next vehicle from Spinelli Mazda . The dealership took all the covid precautions required. The service center also has exceptional service . Updated her Mazda 3 to Apple car play the following week ..

Rosa Badi

Sale and repair staffs are amazing . specially Alex Bihour.. He is amazzingggggg. Firoozeh Badiei

Diego Gudino

People pay attention with this car agency. Today, thanksgiving day, I had an appointment to do a test drive, they sent me around 3 text messages (the last one was today morning saying have a beautiful test drive at Spinelli) plus an email to confirm the appointment and the car was not in the agency. They made me do 40 km round trip for nothing. This is my second bad experience with SPINELLI. Very very disappointed.

Anthony Joscelyn

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Bitcoin World

(Translated) They lie and make you feel incompetent to get their way. They will charge you for their mistakes. #Mathieu Spinelli should spend more time at this location and reorganize management. Lesson learned. Keep away from this place, please They will make you feel incompetent to get their way. They WILL charge YOU for their mistakes. #Mathieu Spinelli should spend more time at this place. Lesson Learned. Keep far away from this place, please. (Original) Ils mentent et vous font sentir incompétent pour obtenir leur chemin. Ils vous factureront pour leurs erreurs. #Mathieu Spinelli devrait passer PLUS de temps à cet endroit et réorganiser la gestion. Leçon apprise. Gardez loin de cet endroit, s'il vous plaît They will lie and make you feel incompetent to get their way. They WILL charge YOU for their mistakes. #Mathieu Spinelli should spend MORE time at this place and revamp the so called management. Lesson Learned. Keep far far away from this place, please.

V. P.

(Translated) So far, very good service to Parts Service and Maintenance Service. (Original) Jusqu'à présent, très bon service aux Service des pièces et au Service pour l'entretien.

Nancy Fraser

I highly recommend these guys. They were absolutely amazing! Patient and accommodating! Antoine was the absolute best! Never put pressure, honest and accommodating. And Mariano was amazingly helpful and helped us out every step of the way. The ONLY place to get a new car - we will definitely be back!! Thank you SO much!!!

Vincent Goupil

(Translated) Do not phone them for info on a car because they will harass you without stopping for months afterwards (Original) Ne pas les téléphoner pour de l'info sur une voiture car il vont vous harceler sans arrêter pendant des mois après

mark dano

worst service ever!!! They cant even do a oil change right and they always try and fix parts that don't really need fixing, I went for a oil change and problem with front caliper and they change the one in the back that did not need changing and they did not screw the plastic cover properly so I broked it rolling on the highway and they did not want to replace it even thought it was there fault

Nick Burrill

will lie to you about condition of used cars. I was assured the body was "mint" but when I showed up the inspection sheet clearly stated the body work "needed attention" on top of this the car had almost unacceptable brake thickness, and other deficiencies miscellaneously listed on the inspection. Instead of accurately reporting them, or informing me, the salesperson I dealt with tried to convince me to change the brakes myself to take $200 off the total price. Waste of time bothering with these guys. They are just hoping to get you in and get you out with a new set of keys.

Wadzanayi Goredema-Mandivenyi

Excellent service and dedicated staff. Antoine was the best salesman ever. Personalized vehicle buying experience!

Sarah Hunter

They couldn't possibly be less competent. Every service takes three times the time and at least twice the cost at half the competence. The staff are useless and slow. Deficient staff. Deficient service. Exorbitant costs.

Billy Joseph

I was quite pleased with Antoine. He really went above and beyond to make sure I had the best possible experience. This is my second car purchased from the Spinelli group and I have nothing but great things to say about them. I Highly recommend.

Mohammed Sami

(Translated) Super nice service, very fast! I made my oil change. Super welcome. Very nice team. (Original) Super beau service, très rapide ! J’ai effectué mon changement d’huile. Super bien accueilli. Très belle équipe.

Vansilli

Really super friendly staff! Enjoy my visits there!

Michael Ghattas

I drive the extra distance to them and not a Mazda dealership beside my home. Always such respectful and very competent staff. The job is always done very well. When you call, they are so helpful. Such an amazing team.

Revolution Team

(Translated) Superb service, I highly recommend, the best prices for on! The staff are amazing ???? ... Spinelli Mazda or nothing at all (Original) Superbe service , je recommande vivement , les meilleurs prix pour sur ! Le personnel est incroyable ???? ... Spinelli Mazda ou rien du tout

Chris Fernandez

Due to a mix up on the their part I was given two sets of winter tires when I purchased my used car from them last fall. I only realized I had two sets of winter tires this spring as I was getting ready to change them. Needless to say I called them right away and it took a few times before I was able to get into contact with someone that would be able to help me. Once I got a hold of their manager he told me they would gladly switch out and install a set of summer tires when I come in. Already I had spent a lot of time and energy sorting this silly mistake of theirs out, but I was relieved that the manager Alex made it easy and I did not have to fight them on this. Alex was very helpful on the matter. Now the appointment I made for the following week at 7 am is a different story. I set it up early in the morning so that I would be able to be on time for work. I was told my tires would ready and waiting for me and the garage staff would be informed of the situation as the manager wouldn't be there to explain the situation that early in the morning. What ended up happening was me having to explain to the staff the whole situation, then wait for just over 3 hours for that simple tire change. What caused me issue with the service was that there was no apology for the long wait and when I asked why it took so long I was told that they had to "get in contact with the manager and find the tires"... Now understandably this situation is a bit unique, but what irritates me is I was promised the week before that my tires would be ready waiting for me at 7 am so that I could be in and out. 3 hours, no apology, and being very late for work has made this a poor experience with Mazda Spinelli. Update: I was called by the manager Alex and we talked things over. I was appreciative of him calling to follow up on this review. As this is my first car it wasn't an ideal first purchase experience, but Alex seems sincere and I will continue to do business with them. Also he let me know that they installed new tires, something I was unaware of at the time. I added a few more details to reviews and updated my review rating.

Francois Lafortune

I've been a client at Spinelli Mazda for the past 4 years and the service I get there remains absolutely impeccable! I just recently took ownership of another Mazda3 and could not be happier with how I was treated and how everything was handled. Would recommend to anyone looking for competitive pricing as well as helpful and friendly staff. Big thanks goes to everyone working there, keep up the good work!

Suze Devilus

I give 5 stars because they are one of the best concensionnary i never been too .they service is extraordinary, patient with they clients very good listener.

Cindy Tremblay-Lechasseur

Staff is nice and very helpful but had to wait a very long time and they forgot to put the sticker for the oil change ... Almost wondering if it was actually done!????????????‍♀️????????‍♀️

Vincent GOURCE

(Translated) I booked a Saturday morning at 11am and waited 2h for my oil change. There should be better planning. The showroom is small and lacks diversity. (Original) J'ai réservé un samedi matin à 11h et ai attendu 2h pour mon changement d'huile. Il faudrait une meilleure planification. La salle d'exposition est petite et manque de diversité.

Karine B

Fantastic dealership! Our sales rep Joseph was amazing and we HIGHLY recommend him as he always goes above and beyond for his customers. We are extremely satisfied and will definitely be going back for our next car purchase! Thank you Spinelli Mazda :)

Victoria Gomez

As always they go the extra mile to make sure I get what I need.

Vana Chau

Great service, very attentive, took care of my needs, they are quick and willing to find every solution to make me happy. From start with Michael, Sales Manager and to the financial advisor, they were very informative and gave me excellent service within 2 days. I felt taken cared off.

Christos Pantelis

Went to Mazda Spinelli to replace my car after an unfortunate accident. 2 thumbs up for Julian Sayegh who really took the time to find a car that met all of my requirements. I know I am not the easiest customer to deal with but, he really went above and beyond to make sure I was satisfied. The team at Mazda Spinelli really made me feel as if they had my best interest at heart. If you are looking for a new or used car I suggest heading over to have a chat with the them. They were amazing at determining what type of car I needed for my lifestyle that fit within my budget. Excellent customer service! Would definitely suggest them to my family and friends.

Christopher Bell

Best service I have ever experienced! I live Spinelli Mazda. Awesome and courteous staff! Would highly recommend

New Look

(Translated) Aggressive service. But we are satisfied with the price obtained. But if you are looking for good customer service look at the young people they are more friendly and smiling. Older people have no patience. (Original) Service agressif. Mais on est satisfait au prix obtenu. Mais si vous cherchez un bon service a la clientèle regardez les jeunes ils sont plus amicale et souriant. Les personnes plus âgée n'ont pas de patience.

Jon Paterson

had a great experience with this dealer while purchasing my Mazda5. Thanks!

Majorique Archambault

(Translated) Excellent service, especially on the mechanical side who are always ready to find a way to accommodate us according to schedules and special needs. Sales side also very helpful and attentive. Flexible hours to test drive a vehicle and the salespeople are willing to negotiate and find a way that we are happy with the vehicle we buy. (Original) Excellent service, surtout du côté mécanique qui sont toujours prêts à trouver une façon de nous accomoder selon horaires et besoins particuliers. Côté des ventes aussi très serviable et à l'écoute. Horaires flexibles pour essayer un véhicule et les vendeurs sont prêts à négocier et trouver une façon que nous soyons satisfait du véhicule qu'on achète.

Veronique Saumur

(Translated) I had excellent service from everyone. From the manager to the salesman Jovan and the finance director Yves. Thank you all (Original) J'ai eu un excellent service de tout le monde. Du gérant au vendeur Jovan et du directeur des finances Yves. Merci a tous

Christophe Sauvage

(Translated) Worse experience in a Mazda garage (I always do my maintenance in one of their garages). There was a lot of delay in our pick-up, we made an appointment and finally first come, first served. Also the person advised us to throw away our winter tires which were - supposedly - too worn. We refused because we were not convinced of the evaluation. A few months later, in another Mazda garage on the South Shore, the service manager told me that the winter tires are ok for an additional season (I don't push him, he tells me that if it was his tires , he would use them one last year). Moral of the story, the tires are good for 2 more seasons, contrary to what Mazda Spinelli said. I'm no automotive expert but the honesty of this garage clearly leaves a lot to be desired. Unless you want to pay the big bill and be told stories, I strongly advise against. There is more than enough garage not to choose this one. (Original) Pire expérience dans un garage Mazda (je fais toujours mes entretiens dans l'un de leurs garages). Beaucoup de retard lors de notre prise en charge, on prend un RDV et finalement premier arrivé, premier servi. Aussi la personne nous avait conseillé de jeter nos pneus d'hiver qui étaient - soit disant - trop usés. Nous avons refusé car non convaincus de l'évaluation. Quelques mois plus tard, dans un autre garage Mazda de la rive Sud, le directeur de services me dit que les pneus d'hiver sont ok pour une saison supplémentaire (je ne le pousse pas, il me dit que si c'était ses pneus, il les utiliserait une dernière année). Morale de l'histoire, les pneus sont bons pour 2 saisons supplémentaires contrairement à ce que disait Mazda Spinelli. Je ne suis pas expert en automobile mais l’honnêteté de ce garage laisse clairement à désirer. A moins de vouloir payer la grosse facture et se faire raconter des histoires, je déconseille vivement. Il y a bien assez de garage pour ne pas choisir celui-là.

Keylor Brenes

(Translated) I had excellent service from Antoine Rodrigues at Mazda Spinelli in Lachine, he listened to my needs, he offered me different choices and he found the best car with the characteristics I were looking for. He is a caring, passionate, professional, kind, friendly, patient person who listens to his customers. I felt that he was working more to satisfy me, than getting one more sale for him. (Original) J’ai eu un excellent service de la part d’Antoine Rodrigues chez Mazda Spinelli de Lachine, il a été à l’écoute de mes besoins, il m’a proposé différent choix et il a trouvé la meilleure voiture avec les caractéristiques que je cherchais. Il est une personne attentionnée, passionné, professionnel, gentil, amical, patient et à l’écoute de ses clients. J’ai ressenti qu’il travaillait plus pour me satisfaire moi, que obtenir une vente de plus pour lui.

Silvia Di Lallo

Excellent service ! Mazda client since 2004 !

Big Mar

(Translated) well received good service and fast and proud of our new cx30 (Original) bien recu bon service et rapide et fier de notre nouvelle cx30

Gaston Levasseur

(Translated) Very good service ... (Original) Très bon service ...

Ishhh

excellent service from kamren the sales consultant very pleased! Thanks again!

Martin Turcotte

(Translated) The price in new is far too expensive. The submissions are not clear at all. Best to compare with other dealers. (Original) Le prix dans le neuf est beaucoup trop chère. Les soumissions ne sont pas clair du tout. Le mieux est de comparer avec les autres concessionnaires.

Marc Leduc

Loved everything about my experience. From my great salesman Alex to the care they give my car wether it be for service or just a wash. They always exceed expectations

Niko Metaxas

Brought my vehicle in for some repairs. Excellent work, and friendly, knowledgeable service from the Parts staff. Would recommend for sure.

Ryan Lovely

I had excellent service and support for purchasing a used Mazda with Antoine at Spinelli Mazda. Also, everyone I spoke with was very friendly and helpful.

Sebastien Lalonde

(Translated) Good service, very expensive and long waiting! (Original) Bon service, très dispendieux et long en attente!

Richard Rabinovitch

David Tremblay was great. Had a superb experience.

Thierry Ah Cow

Very Poor Service. After a whole week of communication with the finance rep to confirm that everything will be ok for me to buy my friend's end of lease car, we went to the scheduled appointment to be told that we cannot do the transaction today since he did not know about any appointment and that the papers have not been prepared. When we go back 2 days later, they lied to our face saying I did not have the right amount the first time around to buy the car instead of saying sorry for the mix up. I used the same bank draft. I guess it is the last time we are doing any business with Mazda Spinelli

Yanick Thériault

(Translated) Real professionals! (Original) De vrais professionnels !

Linda Perrier

(Translated) I bought my last 2 cars there and I have no regrets. Welcoming and dedicated staff (Original) J'ai acheté mes 2 dernières voitures à cet endroit et j'ai aucun regret. Personnel accueillant et dévoué

GAÉTAN Brisebois

(Translated) I would like to share the experience of MAZDA SPINELLI at 230 Montreal-Toronto Boulevard in Montreal. --- With a certain delay, I wanted to thank especially my representative David Tremblay with whom I found the experience for the least exclusive, to acquire a new car. Last September, with no complication, it was with tact and courtesy that David made sure that I really believed in his real intention to make every effort to make this transaction one of the most more cheerful than I knew when buying such a "jewelry" ... This MAZDA CX -5- 2016 I love it! I want to say thank you to Mathieu Rhiel (Financial Advisor) and Jonathan Smith (Manager) whom I greet as well. I insist to congratulate you all in a way felt for your indisputable professionalism but especially for a kind of compassion and winning attitude that characterizes you! ...... My regards to you three and my sincere congratulations! SOON-Gaétan Brisebois (Original) J'aimerais témoigner de l'expérience vécue avec les gens de MAZDA SPINELLI du 230 boulevard Montréal-Toronto à Montréal. --- Avec un certain délai, je souhaitais remercier tout particulièrement mon représentant David Tremblay avec qui j'ai trouvé l'expérience pour le moins exclusive, de faire l'acquisition d'une voiture neuve. En Septembre dernier, sans complication aucune, c'est avec tact et d'une courtoisie peu commune que David a fait en sorte que j'ai vraiment cru en son intention réelle de mettre tout en œuvre pour que cette transaction soit l'une des plus réjouissante que j'eue connu lors de l'achat d'un tel "bijoux"... Ce MAZDA CX -5- 2016 je l'adore!!! Je veux dire merci à Mathieu Rhiel (conseiller financier ) et Jonathan Smith (Gérant) que je salue aussi bien bas. J'insiste pour vous féliciter tous d'une façon bien sentie pour votre professionnalisme incontestable mais surtout pour un genre de compassion et d'attitude gagnante qui vous caractérise! ......Mes amitiés à vous trois et mes félicitations sincères! À BIENTÔT-Gaétan Brisebois

Dave Chagnon

(Translated) Poor after-sales service. My friend bought a new Mazda 3 (2014) that started to rust ... it's May 2015 ... Not normal. When he asks for help from the dealer, he is told that it is his fault ... He sends emails, never answered. The contacts via their Facebook page, the messages are deleted several times. Any company with a name that respects itself has the decency to respond to his client and offer him at least some solutions. So either Spinelli does not respect his own name, or the Spinelli baño era is a social club for clown who claim to have the stature of a respectable dealership. For my part, the name Spinelli is banished and I will bad publicity in the area of Lasalle and Lachine, then to the south shore of Montreal. (Original) Service après vente médiocre. Mon ami a acheter une Mazda 3 neuve (2014) qui a commencé à rouiller... on est en mai 2015... Pas normal. Quand il demande de l'aide au concessionnaire, il se fait dire que c'est de sa faute... Il envoi des courriel, jamais repondus. Les contact via leur page Facebook, les messages sont effacés à plusieurs reprises. Toute entreprise avec un nom qui se respecte a la décence de répondre à son client et lui offrir au moins des pistes de solutions. Alors soit Spinelli ne respecte pas son propre nom, ou que la baño ère Spinelli est un club social pour clown qui prétendent avoir la stature d'un concessionnaire respectable. Pour ma part, le nom Spinelli est bani et j'en ferai mauvaise publicité dans le secteur de Lasalle et Lachine, puis jusque sur la rive - sud de Montréal.

Alejandro Pulido

(Translated) Very good customer service (Original) Très bon service à la clientèle

Rachel Roby

(Translated) Michael was impeccable and made buying my CX-5 easy! Thank you (Original) Michael a été impeccable et à facilité l’achat de mon CX-5 ! Merci

Rezvan Iravani

I had a experience in Spinelli Mazda for test drive of Mazda CX-5. The Sales representative, New vehicle service "Mr. Antoine Rodrigues" helped me very much with all his honest information that he gave me. You can feel his honesty responsibility during his suggestions. His behaviour is also so friendly that you never feel any inconvenience situation. In addition because of Covid19 situation, he respect all the health protocols that you feel completely calm in every single seconds of your meeting. Mr. Antoine Rodrigues in Mazda Spinelli is incredible with his huge helpful information.

Jade Gouin

(Translated) I had the best experience I could wish for. Ivan exceeded all my expectations, we were treated like friends, not family! First, he greeted my father, mother, sister and I offering us drinks and even making sure we were comfortable. Before moving on to showcase a random car, he asked questions and genuinely wanted to know more about me and my needs. He asked questions and listened to my needs. He asked me where I worked, how long I planned to keep the car, what was the previous car I had, he even asked me how much music and technology meant to me. He also asked me why I was looking for a car and if I went to their website and knew what I wanted. Then, like a true gentleman, he opened every door for us. You could tell he really cared about him. He explained all the details of the car, how each bottom worked and kept asking me if I had any questions. I totaled my previous car, so he showed real sympathy and asked me how it went. Based on this, it showed all the safety features that would make me feel more secure. He also offered summer and winter tires with the car, he got to really know us and even asked what kind of music I like and how much stereo I would use. Then his wonderful colleague explained to us all the features and protections we could have and sincerely advised us whether it would be profitable for us or not. Really they weren't there to try to sell, sell, sell, they were there to make sure my experience would be amazing. From that experience and Ivan's amazing service, I now know that Spinelli would rather have a satisfied customer who would come back rather than a walking wallet, they could get as much money as they could pull out of our pocket. He came up with the best deal and the best car for my lifestyle and my needs. I highly recommend you stop by if you are looking for a car. You absolutely must at least take the time to visit them. He took the time to put the license plate on the car to make sure I didn't have to queue and could just go with the car. Plus, they're open on Saturdays to accommodate your convenience. When you go there, you are with family. (Original) J'ai eu la meilleure expérience que je puisse souhaiter. Ivan a dépassé toutes mes attentes, nous avons été traités comme des amis, non comme une famille ! Tout d'abord, il a salué mon père, ma mère, ma sœur et moi en nous offrant à boire et même en s'assurant que nous étions confortablement installés. Avant de passer à la présentation d'une voiture au hasard, il a posé des questions et voulait sincèrement en savoir plus sur moi et mes besoins. Il a posé des questions et écouté mes besoins. Il m'a demandé où je travaillais, combien de temps je prévoyais de garder la voiture, quelle était la voiture précédente que j'avais, il m'a même demandé à quel point la musique et la technologie comptaient pour moi. Il m'a également demandé pourquoi je cherchais une voiture et si je suis allé sur leur site Web et que je savais ce que je voulais. Puis, en vrai gentleman, il nous a ouvert chaque porte. On pouvait sentir qu'il se souciait vraiment de lui. Il a expliqué tous les détails de la voiture, le fonctionnement de chaque fond et n'arrêtait pas de me demander si j'avais des questions. J'ai totalisé ma voiture précédente, alors il a montré une vraie sympathie et m'a demandé comment cela s'était passé. Sur cette base, il a montré toutes les caractéristiques de sécurité qui me feraient me sentir plus en sécurité. Il a également proposé des pneus été et hiver avec la voiture, il a appris à nous connaître vraiment et a même demandé quel type de musique j'aime et combien de stéréo j'utiliserais. Ensuite, son merveilleux collègue nous a expliqué toutes les fonctionnalités et protections que nous aurions pu et nous a sincèrement conseillé si cela serait rentable pour nous ou non. Vraiment, ils n'étaient pas là pour essayer de vendre, vendre, vendre, ils étaient là pour s'assurer que mon expérience serait incroyable. De cette expérience et du service incroyable d'Ivan, je sais maintenant que Spinelli préférerait avoir un client satisfait qui reviendrait plutôt qu'un portefeuille ambulant, ils pourraient obtenir autant d'argent qu'ils pourraient tirer de notre poche. Il a proposé la meilleure offre et la meilleure voiture pour mon style de vie et mes besoins. Je vous recommande fortement de passer si vous cherchez une voiture. Il faut absolument au moins prendre le temps de les visiter. Il a pris le temps de mettre la plaque d'immatriculation sur la voiture pour s'assurer que je n'aurais pas à faire la queue et que je pouvais simplement partir avec la voiture. De plus, ils sont ouverts le samedi pour s'adapter à votre convenance. Quand vous y allez, vous êtes en famille.

Rannon Watson

(Translated) Mazda Spinelli dealership has a young and excellent employee called Ivan Ortiz. exceptional service, impeccable, patient, respectful, not to mention exceptional customer service. If you are going to buy a used car I recommend them to you, he takes great care of his customers! (Original) Le concessionnaire Mazda Spinelli a un jeune et excellent employé, il s'appelle Ivan Ortiz. un service exceptionnel, impeccable, patient, respectueux, sans oublier un service client exceptionnel. Si vous allez acheter une voiture d'occasion, je vous les recommande, il prend grand soin de ses clients!

Javier Romero

I had a wonderful experience today for my first purchase! Mohammed Sani, thank you so much for your patience and time! You provided an excellent service and answered all of my questions nicely! If ever you need someone to help you out, Mohammed is the guy for you! I highly recommend for a first purchase. Thank you so much again! and in hopes of doing business with you guys once again in the near future!

Miltiadis Paliouras

I came in, I knew which car I wished to look at, and bought the car I wanted. It also helped that their website was so easy to navigate through, and get all the details about the car prior to going to see it in person. The sales rep was great! And at a great price too! I wasn't pressured to buy something bigger or more expensive... the sales staff wanted me to be happy with my purchase.... and I was... and and almost a month after my purchase, I am still very happy!! The whole experience would have me come back again. Thanks Spinelli and Thank-you to my sales staff, Alex!

apo t

My miata 2003 is there for 10 days I have check engine light and they told me maybe timing belt ...the order the part ....never start to fix it and promising me I should have news on my car in couple days....after 10 days they told me they have computer problem and they will finish it in 5 days. And ask me if I want to take my car. I send the towing to pick up the car and they call me that we can start on your car and it will be finish next morning. ????????????????????????

Robert Malo

(Translated) The worst after-sales service! they do everything they can to avoid honoring their word and their guarantee of satisfaction! I strongly advise against getting a car from Mazda spinelli! He even sells faulty cars and lets us prays with the problem without doing anything! (Original) Le pire service après-vente ! du niaisage, ils font tout ce quil peut pour ne pas honorer leur parole et leur garantie de satisfaction ! je déconseille fortement de se procurer une voiture chez Mazda spinelli ! Il vend même des voitures défectueuse et nous leisse prie avec le problème sans rien faire !

Desiree Till

Garage with good service for Mazda and even for GMC. Great deals for changing tires in October!!!

Yerko Vodanovic

(Translated) Always professional and very good service. (Original) Toujours professionnel et très bon service.

Antoine Pageau

(Translated) Very satisfied. Good welcome, no pressure and good answers from our representative David Tremblay. It's a professional team. I rented a Mazda 6 GS that has already impressed me with comfort and fuel economy. First trip for Toronto against the wind at 125 km / h I got an average of 7.5lL / 100km. When I returned with the wind still at 125 km / h I managed an average consumption of 6.5L / 100km. Mazda can not be a hybrid, but they put efforts where it counts. (Original) Très satisfait. Bonne accueille, pas de pression et de bonnes réponses de notre représentant David Tremblay. C'est une équipe professionnelle. J'ai loué une Mazda 6 GS qui m'a déjà impressionnée avec le confort et l'économie d'essence. Premier voyage pour Toronto contre le vent à 125 km/h j'ai obtenu une moyenne de 7.5lL /100km. Lors de mon retour avec le vent toujours à 125 km/h j'ai réussi une consommation moyenne de 6.5L /100km. Mazda n'on peut être pas d'hybride, mais ils on mis des efforts la ou ça compte.

francois belanger

(Translated) Thanks to Joseph and the whole Mazda spinelli team at Lachine. (Original) Merci a Joseph et toute l'équipe mazda spinelli de lachine.

Laurent Cugno

(Translated) Excellent service before and after sale! (Original) Excellent service avant et après vente!

Christophe ROCACHÉ

(Translated) Thank you to Mazda Spinelli for their monitoring and professionalism. My CX9-Signature is superb! 1000 Thank you to my seller Antoine Rodrigues who made this purchase possible. Congratulations Mazda Team (Original) Merci a Mazda Spinelli pour leur suivi et professionnalisme. Mon CX9-Signature est superbe! 1000 Merci a mon vendeur Antoine Rodrigues qui a rendu cet achat possible. Felicitations Mazda Team

Nico G-B

(Translated) Very good service! Available to answer all my questions at any time! (Original) Très bon service ! Disponible pour répondre à toutes mes questions en tout temps !

Lorne Mcbride

Treated us like kings great service very positive in the covid response...loved it

Harout Panossian

Spinelli Mazda Best car best place wonderful customer service Amazing team This is my second experience Strongly five star Thanks you Spinelli Mazda……

Chris Bumbray

Mohammed Sami did a great job! He was very patient and made sure we got the best deal on a car that fit our budget. I was very happy with his exceptional customer service. Mohammed - thanks for the Latte!

Dominique Simard

(Translated) Thanks to Anthony Spinelli, I bought a 2014 Mazda CX-5 GS! Not easy, to shop a car alone but I must honestly say that I did not feel ... the '' my little lady '' that I had already had from other vendors! Good respectful service, good job for the exchange of my vehicles. I would not hesitate to recommend it, if the opportunity arises. I wish you a lot of success in your career! p.s.: I would have put 5 stars but I evaluated the whole '' service at Spinelli '' (Original) Merci à Anthony Spinelli, J'ai fait l'acquisition d'un Mazda CX-5 GS 2014 ! Pas évident, de magasiner une voiture seule mais je dois dire honnêtement que je n'ai pas ressenti ... le '' ma petite madame'' que j'avais déjà eu de la part de d'autres vendeurs ! Bon service respecteux, bon travail pour l'échange de mes véhicules. Je n'hésiterais pas à le recommander, si l'occasion se présente. Je vous souhaite beaucoup de succès dans votre carrière ! p.s. : j'aurais mis 5 étoiles mais j'ai évalué l'ensemble du ''service chez Spinelli''

Catalina Triana

Be careful, if Spinelli feels they are giving you too much on the deal, they will find a way to get everything back... First visit was like hypnotizing, great customer service, everything we asked the answer was "yes"... Then, we are ready to go to sign, we get there and ask some more questions just to be sure, now Jonatan is different, not the same nice guy of the first visit, but more like with an attitude... My husband asked several times over the phone if the car was in stock and he said: "yes, you sign today, tomorrow you pick it up”. Then we ask again, and the answer is: “no, that car is not in stock, I thought you were asking for a different one” (first strike!) Then, ok, how long will that take? Answer: “Fast! Around a week… not sure…” so hesitating that we don’t believe him (2nd!) And then, to close everything, he came with a complete new cost because they have to go and find the car, and even if it was just a couple of dollars on our bi-weekly payments, it felt like a hided cost, and the relationship was already ruined (3rd!). Just an advice: don’t hide costs, explain everything, and work in your customer service strategies!! If this guy comes with a different attitude, and at least says that he is sorry he forgot to mention an additional cost, and explain everything, I would sign. But even worst, I asked why he didn’t mention before and his response: “I didn’t have to…” OMG! Are you serious? Not sure you’re going to succeed in the sales department with those responses! Thanks but no thanks, too many options to buy, we can go another place where they’re not trying to hide “new costs” and with a better customer service. Ah! The best part: he just throw our licenses on his desk when we said no to the business… so polite! :) (OUT!!)

Vincent Handfield

(Translated) Excellent service! However, the price of the parts is a bit overcherged. That is to say that on my invoice, I have a part of 700 $ without tax and on the internet I have a part and better quality at a little less than half. But otherwise, impeccable service whether in the garage, as to the customers! (Original) Service excellant! Cependant, le prix des pièces est un peut overcherged. C'est à dire que sur ma facture, j'ai une pièce de 700$ sans taxe et sur internet j'ai une pièce et meilleur qualité à un peu moins que la moitié. Mais sinon, service impeccable que se soit dans le garage, comme à la clientèle!

Mike Nguyen (Darwiner)

A big thanks to my sales rep (David) for all the service and tips given! I'm definitely a happy customer. I'd tell anyone I know looking at Mazda to go to Spinelli. That pretty much sums up my experience up to this point.

Elizabeth Clark

Service and care was great. Always very satisfied cannot ask for better service.

Chanel Dutremble

Great service

Max dB

Dedicated staff, nice dealership! Gabriel Petrulian gave me a very good price for my trade in, thanks! Allowed me to drive the car i wanted for the price I wanted!

Line Adam

(Translated) Very good service (Original) Très bon service

Mandeep Sandhu

Amazing service

Ruben Varela

Great service!!! A+++

Ayat Golkari

Six months ago I explained you about my issues with your guys and services, just received message “we don’t have your number to call you”, today called me to set an appointment for tire changing, how come you can reach me now that you need clients to pay for the services, when you couldn’t call me before. Just compare your reviews rating for past 2-3 years, just going down, good luck ????????

Anna-kim Otis

(Translated) Great service for the sale of used vehicles, they listen to their customers, they have found a new loyal customer! (Original) Super service pour la vente de véhicule usagé, ils sont à l'écoute de leurs clients, ils ont su trouver une nouvelle cliente fidèle!

Andrés Ospina

(Translated) Excellent service, I fully recommend the exceptional service from Antoine Rodrigues. 5 stars ???? (Original) Excellent services, je vous recommande pleinement, le service d’Antoine Rodrigues exceptionnel. 5 étoiles ????

Helene Leblond

(Translated) I took advantage of the promotion of my car cleaning service. IMPECCABLE! :) My beautiful, all-black Mazda 3 has regained all its luster. They really took the time to correct everything on the painting. There were some stains that I couldn't get rid of due to tree sap and the like. Thank you!! (Original) J'ai profité de la promotion du service de nettoyage de ma voiture. IMPECCABLE! :) Ma belle Mazda 3 toute noires a retrouvé tout son lustre. Ils ont vraiment pris le temps de tout corriger sur la peinture. Il y avait des taches que je n'arrivais pas à nettoyer due à la sève des arbres et autres. Merci!!

Emplois Automobile

(Translated) An excellent team with outstanding service! (Original) Une excellente équipe avec un service hors-pair!

Belguylou G

(Translated) Nice welcome, kindness and the lady is very happy ???? Thanks to Mohamed Sami and Javier Echegaray for your excellent service ???? (Original) Bel accueil, gentillesse et la madame est très contente ???? Merci à Mohamed Sami et Javier Echegaray pour votre excellent service ????

Eric Paradis

Amazing experience with new car purchase. Great staff in both sales and service, and not a typical pressure atmosphere you often see at car dealers.

Steve. C

(Translated) Aside from the kindness and hard work of salesperson Patrick Mclennan, I have to say I was very disappointed with the service. The used car sales manager takes customers for granted. Everything is done to avoid negotiation, we invite you from the outset to make a deposit of $ 250, explaining that they have no choice to do that, before continuing the discussion, you must reserve the car!! Reserved a car that you haven't even negotiated before !! ??? I ask to know if it is possible to have a better interest rate on the car, and to find out you have to apply for credit right away (yeah), which I do and then say that it is too late to negotiate because the credit request is made (anything) !!! I make known my dissatisfaction, to finally supposedly get a gift ... A remote starter that will be paid 50% by the dealer. To realize later that it is a basic starter which is worth about $ 300 sold $ 750 plus taxes !!! When I let him know he replies that dealers don't give gifts anymore! Of course I start laughing ... The gentleman in question talks to me as if I had never bought a car in my life! Misery!! I give him the example of gifts, free oil changes for a year and he replies that oil changes are worth nothing !!! Heuuuu ...!? So why not give me some ??? No answer ... It was the typical case of action which proves right to those who give a bad reputation to car salesmen. take the customer for an idiot! Again, the seller has nothing to do with this situation, I have nothing to blame the seller Patrick Mclennan, but rather his manager Mr. Javier! If I am asked if I refer this place, I answer no without hesitation !! Why did I buy? For the simple reason that the car I had been looking for was there. Otherwise I would never have bought there !! And the only reason I put 2 stars is for the seller's work, otherwise I would have put the minimum possible! Now, it remains to have the remote starter installed, I will come back to tell the rest ... Return 2020-09-16: the continuation ... as promised I return with the continuation. Good news, everything went very well. I believe that the consumer has the right to make his dissatisfaction known but he also has the responsibility to underline the efforts and the service of the merchant to resolve the situation. A big thank you to Mr. Marianno Garcia, branch manager, for the quality of his intervention to ensure that the customers are completely satisfied. For me it is reassuring and sufficient to correct the situation. So finally, after seeing the energy and the efforts that have been made to correct the situation, I add 2 stars and recommend this place knowing that the management ensures that their customers are well served. (Original) Mise à part la gentillesse et le travail du vendeur Patrick Mclennan, je dois dire que je suis très déçu du service. Le directeur des ventes de voitures d'occasion prend les clients pour des valises. Le tout est fait pour éviter la négociation, on t'invite d'entrée de jeu à faire un dépôt de 250$, expliquant qu'ils n'ont pas le choix de faire ça, avant de poursuivre la discussion, il faut réservé la voiture!! Réservé une voiture que tu as même pas négocié avant!!??? Je demande de savoir s'il est possible d'avoir un meilleur taux d'intérêt sur la voiture, et pour le savoir il faut faire la demande de crédit tout de suite (ouin ), ce que je fais pour ensuite dire qu'il est trop tard pour négocier car la demande de crédit est faite ( n'importe quoi )!!! Je fais connaître mon mécontentement, pour finalement supposément obtenir un cadeau... Un démarreur à distance qui sera payé de 50% par le concessionnaire. Pour m'apercevoir par la suite que c'est un démarreur de base qui vaut environ 300$ vendu 750$ plus taxes!!! Quand je lui laisse savoir il me répond que les concessionnaires ne font plus ça donner des cadeaux! Bien sûr je me met à rire...Le Monsieur en question me parle comme si j'avais jamais acheté de voiture de ma vie! Misère!! Je lui donne l'exemple de cadeaux, des changements d'huile gratuit pour une année et il me répond que ca vaut rien des changements d'huile!!! Heuuuu...!? Alors pourquoi pas m'en offrir??? Aucune réponse... C'était le cas typique d'agissement qui donne raison à ceux qui font une mauvaise réputation aux vendeurs de voitures. prendre le client pour un idiot! Encore une fois, le vendeur n'a rien à voir avec cette situation, j'ai rien à reprocher au vendeur Patrick Mclennan, mais plutôt à son directeur M. Javier! Si on me demande si je réfère cette endroit, je répond non sans hésitation!! Pourquoi j'ai acheté? Pour la simple raison que la voiture que je cherchais depuis longtemps s'y trouvait. Sinon j'aurais jamais acheté là!! Et la seule raison que j'ai mis 2 étoiles c' est pour le travail du vendeur, sinon j'aurais mis le minimum possible! Maintenant, il reste à faire installé le démarreur à distance, je reviendrai raconter la suite... Retour 2020-09-16 : la suite...comme promis je reviens avec la suite. Bonne nouvelle, le tout s'est très bien réglé. Je crois que le consommateur a le droit de faire connaître son mécontentement mais il a aussi la responsabilité de souligner les efforts et le service du commerçant pour régler la situation. Un gros merci à M. Marianno Garcia, directeur de la succursale, pour la qualité de son intervention afin de veiller à ce que les clients soient entièrement satisfait. Pour moi c'est rassurant et suffisant pour corriger le tir. Donc finalement, après avoir vue l'énergie et les efforts qui ont été fait pour corriger la situation je rajoute 2 étoiles et recommande cet endroit en sachant que la direction veille à ce que leur clientèle soit bien servit.

Mostafa Jdaini

(Translated) Antoine Rodrigues, remember this name at Mazda Spinelli ... I shop for an SUV these days and I must admit that my experience with this gentleman was one of the most enjoyable, it exudes a very serene and welcoming personality but it is also extra professionalism. Whether I take a Mazda or not, I say thank you very much. (Original) Antoine Rodrigues, retenez ce nom chez Mazda Spinelli... je magasine ces jours ci pour un VUS et je dois reconnaître que mon expérience avec ce Monsieur était l'une des plus agréables, il dégage une personnalité très sereine et accueillante mais il est aussi d'un professionnalisme extra. Que je prenne ou pas une Mazda, je te dis merci beaucoup.

Caroline Niggl

I had a great experience. My rep David Tremblay was amazing. Best service by far! Thanks Mazda Spinelli Lachine!

Flare Darkire

One of the best dealers. They are extremely kind and helpful and what I loved most about them is that they did not rush me to get a car. They were there to assist me and I couldn't have asked for a better experience

Vanessa Routhier

Good dealer, employees are nice! Small café on place for food or to work in while your car is in the garage. Had a nice deal for my 2017 Mazda 3 GT. It's been three years now since I bought my car and each year they are a bit lost with my tires storage. I had to leave with a rental car because they didn't have my tires ready for my appointment. Dealer has no issue but the garage itself is problematic. They can't keep their records straight if two people are using the same car...

Atiq Siddiqui

Spinelli mazda got the best customer service compare to any other mazda dealers.

Jake Liu

The worst service I have ever had in car dealers!!!! I was looking for a pre-owned car and selling my Mazda Rx-8 at the same same time. I went to the pre-owned car department and waited for 15 mins because there is only one sale and he is having his fking lunch in front of me. After that this guy went to me with a dump face and said" what do you want?" I said I'm selling my car and buy another one. He said "what is your car" I said" Rx-8" he said "I don't buy it" I couldn't believe this is really happening

Philippe Lemay

(Translated) Great service. Annick at the service is really fantastic. (Original) Super service. Annick au service est vraiment fantastique.

Alexander Banegas

(Translated) We just bought a CX5 2016 and we had excellent service. David Tremblay advised us and answered all our questions. He focused on our needs. We are very happy with our purchase. (Original) On vient d'acheter une CX5 2016 et on a eu un excellent service. David Tremblay nous a bien conseillé et répondu à toutes nos questions. Il s'est concentré sur nos besoins. Nous sommes très contents de notre achat.

FlexibleFix巧修-Montreal房屋维护

I made those ???? follow my ins “tornado_handmade”

John Tagaña

Had a great experience buying a used car at this dealership, Good customer service very informative Antoine and Yves was great throughout the whole process. We would definitely recommend this dealership to our friends and family.

Jeffrey “Juge” Gilman

Comparatively Expensive

Alain Warren

(Translated) A good car dealership (Original) Un bon concessionnaire d'auto

alexander lestage

Went in for a competitive price match and was immediately brushed off by the disinterested and cold salesman. The only reason 2 star is their social distancing measures are on point.

Sylvie Fillion

(Translated) Excellent customer service (Original) Excellent service à la clientèle

maxx potami

Great experience from purchase to service treated like family not a client

Michael Evans

Great service. Very friendly and helpful.

Julie

(Translated) Always good service. After sale too! (Original) Toujours un bon service. Après vente aussi!

badj mtl

(Translated) Impeccable service! (Original) Service impeccable !

Canadien Poutine

(Translated) Used parts that do not fit the car. (Original) Pièces usagées qui ne conviennent pas à la voiture.

Gilles Laurin

(Translated) Poor service (Original) Service MÉDIOCRE

Micheline Morel

(Translated) Thanks to Spinelli Mazda for my beautiful Mazda CX-5 GS !!!! I made several dealers before arriving at Spinelli and WHAT DIFFERENCE! upon arrival we were received as kings by the counselor named David, unlike competitors, David really listened to us and answered each of our questions in order to go to the vehicle we wanted and not the one we wanted. he wanted to sell us. He introduced us to the manager who was extremely friendly (another David I believe) We got the best price and the best service. what better to ask? special mention for the cleanliness of the garage, it is very reassuring that our new baby is in good hands during maintenance services. Thank you Spinelli !!!! I RECOMMEND WITHOUT HESITATION !!!! Thank you!!!!!! (Original) Merci a Spinelli Mazda pour ma magnifique Mazda CX-5 GS !!!! j'ai fais plusieurs concessionaires avant d'arriver chez Spinelli et QUELLE DIFFÉRENCE! dès l'arrivée nous avons été recus comme des rois par le conseillé qui s'appelle David, Contrairement aux compétiteurs, David nous a vraiment écouté et repondu a chacune de nos questions afin de nous dirigé vers le véhicule que NOUS voulions et non pas celui qu'il voulait nous vendre. Il nous a présenté au directeur qui était extremement sympathique (un autre David je croit) Nous avons eu le meilleur prix et le meilleur service. que demander mieux? mention spéciale pour la propreté du garage, c'Est tres rassurant que notre nouveau bb soit entre bonnes mains lors de services d'entretient. Merci Spinelli!!!! JE RECOMMANDE SANS HÉSITER!!!! Merci!!!!!!

Cherry Maitre

(Translated) Very bad service. They are arranged to sell me a car in bad condition that I had to pay for $ 3000 in expenses, everything must be repaired. And he refuses after 8 days to take it back. They are scammers (Original) Trés mauvais service.Ce sont arrangé pour me vendre une auto en mauvaise condition que j'ai fait inapecter a 3000$ de dépenses tout doit être rêparê.et il refuse aprés 8 jours de la reprendre.Ils sont des arnaqueurs

Stéphane Blanchinet

(Translated) Thanks Antoine (Original) Merci Antoine

Sylvain Brisebois

(Translated) The service is excellent and prompt. I am very satisfied with the work. (Original) Le service est excellent et rapide. Je suis très satisfait du travail.

betty Turkson

(Translated) Impeccable service, excellent customer care. A big thank you to Mr. Antoine Rodriguez for his advice and support (Original) Service impeccable, excellente prise en charge des clients. Un grand merci à M. Antoine Rodriguez pour ses conseils et son accompagnement

Dave Ringuette

(Translated) Little corner for children! You can shop quiet, plus they have a coffee corner! (Original) Petit coin pour les enfants ! On peut magasiner tranquille, en plus ils ont un coin café !

Omar Sanchez

Great customer service, Ivan just help us with all questions and we were really happy to find a person like him ,that understand what we were looking for. Thank you Ivan and Spinelli Mazda

Mel Martin

Bought my new CX5 there. Good selection of used cars too. The usual high pressure salesmanship one expects at car dealers. Go prepared and you can make a deal that's fair to everyone. I have no experience with their sevice department as I usually deal with a closer franchise.

Mathieu Despatis

Honest dealer!

Mikael Goedike

Best dealer for mazda car

Kayitesi Aimee

Good service

Fatih Erol

I went to this dealer for maintenance and would never go again. I went there for 24K maintenance and they took my car but without ask me or checking the history of my car, they assumed my car needs 16K maintenance because my mileage is low. They did the mistake but I said it is ok, just a mistake. A lady said “I will take care of this” but I realized on the bill that she did nothing about that and made me pay for their mistake. And the most absurd thing is she tried to convince me that my car needs and oil change on 24K maintenance. So lies and tricks they made an extra $100 but lost a customer and got this review. ——— UPDATE: I’ve been called by the service manager and he sincerely apologized for what happened (thanks for that), didn’t offer much for compensation though, other than a free maintenance which I already paid for. So I understood that this incident was not usual and they took it seriously. That is what a customer hoped for when you get a service.

Alioune Aidara

(Translated) Good customer service from Chris and Carole (Original) Bon service à la clientèle de Chris et Carole

Mickael-Loyd Ellefsen

(Translated) I advise you greatly, very well served at all times despite my many unforeseen events! Best seller without pressure go see Muhammed a love! :) (Original) Je vous conseil grandement très bien servi en tout temps malgré mes nombreux imprévu ! Meilleur vendeur sans pression aller voir Muhammed un amour ! :)

June Web

I bought a new car at Spinelli Mazda last week. Mr. Antoine was very attentive, courteous and informative which made it a pleasant buying experience. I appreciated that he also took proper COVID measures by sanitizing items that I would make contact with. I test drove the model that I was interested in within minutes from the moment I asked. I signed off on the car on Monday night and the car was delivered Friday morning by Mr. Joseph as expected. At the delivery, Mr. Antoine took time to sit with me in my new car and explained the different features and functionalities and even helped me make configurations and setup my phone. My time spent with Mr. Yves from Finance was brief and to the point which contributed to the experience and the paperwork was sorted out timely. I enjoyed my experience and I would recommend Spinelli Mazda to my friends. I am looking forward to my first Service appointment and hope that it’s as pleasant as my purchase experience. June

jp langelier

(Translated) if you decide to negotiate it could be that we try to recover elsewhere, like me we offered a discount of $ 500 with the purchase for a used vehicle forget it !! I had to fight with them to get a $ 250 and the rest in useless financial product that I didn't need, and then my trade-in vehicle was given a ridiculous price I had to negotiate again for have a slightly more reasonable amount, but at this point they gave me a little more but they wanted to charge me interest of 7% by letting me believe that it is the base rate ..... to finally give me 5.99 which is even higher than elsewhere, I am asked for 300.00 deposit in two minutes, we pass the card and it's done but when I realize that in the end he doesn't give me more for my car he rather plays with the amounts of taxes to make believe who gives me more I decide to cancel and I want to have my deposit I was told that we do not reimburse by card we send this by mail ???? it's 2018 you take my deposit in two minutes and you reimburse me by mail !!!! finally the next day I call back because the car interests me for the price and the condition and especially not for their service and respect for the customer .. we finally agree on a more realistic price for my exchange, we do the financing everything is fine I ask if the vehicle is inspected change oil and everything I swear that yes like all other vehicles, .. I will look for my vehicle last week when I arrive in the parking lot the vehicle is in the same place all dirty the seller tries to wash the windows with paper towels, telling me that they washed the vehicle but there is a lot of dust in the area .... when I enter he shows me the contract I realize that 'they charged me $ 250 for preparation and other costs, I am ready to cancel the contract because too much is too much we try by all means to overload you something, so they tell me it's the same everywhere now we charge $ 500 fee but we got you it is half the price yes my eye. ... finally if he does not withdraw the fees I cancel the car finally he withdraws them but says that he sends me a check by mail with the deposit that I would have one day I do not know when ??? and I asks if they have inspected and prepared the car they show me a report for the month of March it is July I imagine it's beautiful ???? finally I arrive home to realize that inside the car is dirty it has footprints everywhere still winter salt on the carpets the oil change has never been done the oil is black, air filter all dirty, no sticky in the window with the mileage, so we did not touch the car because I dared to negotiate we had to say to ourselves he will take it as it is, so that means that I would have paid $ 250 in preparation costs and nothing was done on the car is it theft or a scam ?? .... and moreover, I have never been asked for proof of insurance or a copy of a check on delivery we usually call you to tell you what they ever brought ... so be advised if you entered this dealer it's a big place but we treat you no better than a small street corner dealer especially if you know nothing about cars, never again in this place and I will never send anyone there, (Original) si vous décidez de négocier ça se pourrait qu'on tente de se reprendre ailleurs ,comme moi on offrait une remise de 500$ a l'achat pour un véhicule usagé oublier ça !! j'ai du me battre avec eux pour avoir un 250$ et le reste en produit financier inutile que je n'avait pas besoin, et par la suite mon véhicule d'échange on me donnait un prix ridicule j'ai du encore négocier pour avoir un montant un peu plus raisonnable , mais a ce point on ma donnez un peu plus mais on a voulu me charger des intérêts de 7% en me laissant croire que c'est le taux de base ..... pour finalement me donner 5.99 qui est encore plus haut qu'ailleurs , on me demande 300.00 de dépôt en deux minute on passe la carte est c'est fait mais quand je m’aperçois que finalement il me donne pas plus pour mon auto il joue plutôt avec les montants de taxes pour faire croire qui me donne plus je décide de cancellé et je veut avoir mon dépôt on ma dit qu'on ne rembourse pas par carte on envoie ca par la poste ???? on est en 2018 tu prend mon dépôt en deux minute pis tu me rembourse par la poste !!!! finalement le lendemain je rappel parce que l'auto m'intéresse pour le prix et la condition et surtout pas pour leur service et respect envers le client.. on s'entend finalement sur un prix plus réaliste pour mon échange , on fait le financement tout est beau je demande si le véhicule est inspecté changement huile et tout on me jure que oui comme tout les autres véhicules , .. je vais cherché mon véhicule la semaine passé quand j'arrive dans le parking le véhicule est la a la même place tout sale le vendeur tente de laver les fenêtre avec des essuie-tout en me disant que ils ont lavé le véhicule mais il a beaucoup de poussière dans le coin.... quand j'entre il me montre le contrat je m’aperçois qu'ils mon chargé 250$ pour préparation et autre frais , je suis prêt a cancellé le contrat car trop c'est trop on essaie par tout les moyens de vous surcharger quelque chose , donc il me disent c'est partout pareil maintenant on charge des frais de 500$ mais on vous a fait a moitié prix oui mon oeil. ... finalement si il retire pas les frais je cancel l'auto finalement il les retires mais dit qu'il m'envoie un chèque par la poste avec le dépôt que j'aurait un jour je sait pas quand ???et je demande si il ont inspecté et préparé l'auto on me montre un rapport du mois de mars on est en juillet j'imagine que c'est beau ???? finalement j'arrive chez moi pour m'apercevoir qu'a l'intérieur la voiture est sale il a des trace de pas partout encore du sel de l'hiver sur les tapis le changement huile a jamais été fait l'huile est noir, filtre a air tout sale, aucun collant dans la fenêtre avec le millage, donc on a pas touché a l'auto parce que j'ai osé négocier on a du se dire il va le prendre tel qu'elle, donc ca veut dire que j'aurait payé 250$ en frais de préparation et rien a été fait sur l'auto c'est du vol ou un arnaque ??.... et de plus on ma jamais demandé une preuve d'assurance ou une copie de chèque a la livraison habituellement on vous appelle pour vous dire quoi apporté eux jamais ...donc soyez avisez si vous entré dans ce dealer c'est une grosse place mais on vous traite pas mieux qu'un petit dealer de coin de rue surtout si vous connaissez rien en automobile , plus jamais a cette place et je n'enverrai jamais personne la,

Myriam T

(Translated) I have been doing business with Spinelli Mazda for almost 15 years and bought 4 Mazda there :) The employees are courteous and very friendly. The services are impeccable and the prices remain reasonable for repairs at a dealership. Garage and showroom always clean and tidy. Yes I recommend this dealer! (Original) Ça fait près de 15 ans que je fais affaire avec Spinelli Mazda et j’y ai acheté 4 Mazda :) Les employés sont courtois et très aimables. Les services sont impeccables et les prix restent raisonnables pour des réparations chez un concessionnaire. Garage et salle de montre toujours propres et net. Oui je conseille ce concessionnaire!

Yanie

The service was fast and they were very helpful and accommodating.

Laurent Richard

(Translated) Very good welcome and professional and attentive service (Original) Tres bon acceuil et service professional et attentionner

Myriam Naccache

I leased the Mazda 3 sport. I received amazing service from Joe Kamel. I recommend every one to go see him.

Julien Husson

(Translated) Wow what a great experience at Spinelli. The salesman (Julian) and his assistant manager (Shawn) looked after me very well from the start. Nice negotiation, to my advantage. The day of taking possession of the vehicle, I had many questions and they were all answered (eg towing). They were able to accommodate me to go to the dealer and leave as much for the test drive to pick up my vehicle. I recommend ! (Original) Wow quelle belle expérience chez Spinelli. Le vendeur (Julian) et son gérant adjoint (Shawn) m'ont très bien pris en charge dès le départ. Belle négociation, à mon avantage. La journée de la prise de possession du véhicule, j'avais beaucoup de questions et elles ont toutes été répondues (ex: remorquage). Ils ont su m'accommoder pour me rendre jusqu'au concessionnaire et repartir autant pour l'essai routier que pour venir chercher mon véhicule. Je recommande !

Tony Roach

I recently purchased a vehicle from Spinelli Mazda. Alexandre Bruni was very easy to deal with. He answered all my questions promptly and to my satisfaction. Much of our dealings were after hours. He also picked me up at the airport when I flew in to buy the car(I live in Nova Scotia). I would not hesitate to deal with Alexandre again.

Darry Robichaud

(Translated) Very good and fast customer service. I had put 5 stars a year ago for the good service, but now I have to withdraw at least 2 stars after I realize that the drl leds are more than 50% less powerful after being changed after the recall for the 2016 CX5 GT. I saw this when I got out of my vehicle to let it warm up in the evening and left the LEDs on. Here is the photo before and after the change of lights. (Original) Très bon service a la clientèle et rapide. J'avais mis 5 étoiles il y a un an pour le bon service, mais maintenant je doit retirer au moins 2 étoiles après que je me suis aperçu que les les leds drl sont plus de 50% moins puissants après avoir été changés après le rappel pour les CX5 GT 2016. J'ai vu ça lorsque que je suis sorti de mon véhicule pour le laisser réchauffer le soir et que j'ai laisse les Leds allumés. Voici la photo avant et après le changement de lumières.

Denis Côté

Correct

Tamer Michael

I had a worest customer experince with Spinelli Mazda Lachine i bought a 2014 CX5 returning from lease and they sold to me a punch of extended warranties the sales person recommended to have a peace of mind ..... one of it was extended rust proof for 6 years through the electric device they installed ans although the car still under the manfacture warranty for rusthe advise that this is different as it covers both inside and outside rust not the inside only and that is why i bought it. Now i got a spot of rust from outside I went there they advised that they are not covering outside rust !!!!. The manager asked me to check with the sales person who sold that to me when he is back from vacation. I waited for 10 days almost and I reached the guy who confirmed that it is covered and he will sort this out it is been 2 weeks every time giving promises that he will solve this problem and call me back in the afternoon which never happends and now everytime I call he is not answering the phone despite the 10s of VM I left him. Finally I managed to reach him after I told them that i will reach the spinelli group directly then only he answered and confirmed the same and promised that he will call in 2 days (today) to arrange the repair for me and again this didn't happen and again not answering the phone this is ongoing for almost 4 weeks now ....is it the professional way to deal with ur customers or to solve thier problems ??? I still believe that this kind od problems could be solved within the company directly on win-win situation. I hope I can reach a responsible person within the group who can help.

Jerry Delmer

So I purchased a used Mazda at Spinelli Mazda Lachine. It needed some body work and new paint. They gained my TRUST by telling me it would be taken care of professionally and that I wouldn't notice the difference. BIG MISTAKE. They call me saying the car is ready, yay! I arrive and the car WASN'T EVEN THE SAME COLOR!! There was also a haze all throughout the paint AND NEW SCRATCHES ON THE right SIDE OF THE CAR!! Absolutely disgusting... I was telling them, don't you see it?? They were like, yeah but that can be buffed out no problem... I get fooled by trusting them again and show up 2 days later. The SAMMME THING BUT WORSE NOW... MORE SCRATCHES AND PAINT IS JUST A MESS.. ARE U SERIOUS?? YOU CALL ME AND TELL ME ITS READY, AND YOU DON'T EVEN MAKE SURE THE CAR IS FIT FOR DELIVERY??? AMATEURS!! LEARN HOW TO QA YOUR PRODUCT! These guys cant paint a car to save their own lives! They outsource body and paint work to save money GUARANTEED! Well needless to say, I DIDN'T TAKE DELIVERY SINCE THEY RUINED THE CAR. They actually didn't want to give back my deposit. They said they already put 800$ into it for the paint and body work... LOL! I had to fight for that too.. Please do yourself a favor.. Stay FAR, FAR AWAY from this S-HOLE. Thank you for reading this review and saving yourself the frustration and time that I wish I didn't have to go through...

rebecca smith

When i first got the car i was served by Joseph, who convinced me to get the extra warranty for wear and tear, which i agreed was a great idea. All in all, over the course of 4 years, the Mazda 3 was a great car and i had no issues with it (was my second lease, first experience in Ile-Perrot was great). I returned the car with a scratches and a broken hubcap (which i was assured would be covered by this warranty) I spoke with Yves and he told me they'd fix the damages and credit whatever was covered. My bill came and was over 2,000$ and nothing seemed to be covered. Although, they told me they'd credit my bill if i took a new lease. When trying to contact Yves, he never called me back and I have been chasing him for answers ever since. UPDATE: Mariano Garcia, the general manager contacted me after reading my review and explained to me what happened with my lease due to COVID-19 pandemic. He sorted everything out and explained the process to me. I was extremely impressed with his fast response and service.

dariush gholami

I bought a car as no accident or damaged but then I noticed the damaged on door and bumper , I bought in winter so I didn't notice but after I washed it I saw sooooo many damages , they are just liers , no trust . Please think twice before buying from these tashes ????????????????????????????

andre teodore

I have not bought my car there, but I wish I would just because of Antoine - his honesty, knowledge and transparency go a long way. Glad I met you, Antoine !

André Lubaya

I had a really great experience shopping for my car over there, I was treated like family. As a first car owner, I had many car related questions such as insurance, car maintenance, etc that they took their time to explain to me. I would recommend to anyone to purchase their next vehicle there

stefan tzanov

Amazing service.

jennifer chaneyook

(Translated) Gabriel car dealer concerned Mazda CX3 GT 2016 maybe new ?? Ask us if we wanted to see the car (ready and cleared, advanced forward) we asked for the test on the road, the seller accompanies us. not very talkative at first, but answered the questions that were put to him. when trying did not know the history of the car. once in the office did not have the information we asked for, nor the record of the car he had to fetch, despite being asked two cars to compare, it may be mixed a little, but , with time our attempts have been answered. Difficult negotiation, not possible to have $ 400 rebate, but managed to have $ 200. more goodyears tires at -50% for our other vehicle (other than the one we came to buy.). Good service with good explanations. Financial Director, gives you a good, accurate explanation, and ensures understanding. Approved credit application in 3 hours max. the cost of about $ 469 = plate (saq), cleaning inside and outside (a bit expensive, but hey is expensive to plack a car already so ..) more, $ 500 deposit to book the car that says refundable (waiting to see) very satisfied with the service, there is more to recover the car, which will be inspected and repaired as needed (according to the standards of the consumer or customer) thank you ;-) (Original) vendeur Gabriel voiture concerné Mazda CX3 GT 2016 peut-être nouveau ?? Nous a demander si on voulait voir la voiture( prêt et déneigé, avancé en avant) on a demandé l'essaie sur la route, le vendeur nous accompagne. pas très bavard au début, mais répondait aux questions qu'on lui posait. lors de l'essaie ne savait pas l'histoire de la voiture. une fois au bureau n'avait pas les informations qu'on demandait, ni le dossier de la voiture qu'il a due aller chercher, malgré qu'on lui demandait deux voiture à comparer, on la peut-etre mêlé un peut, mais, avec du temps nos attentent on été répondu. négociation difficile, pas possible d'avoir 400$ de rabais, mais réussit a avoir 200$. plus des pneus goodyears à -50% pour notre autre véhicule(autre de celui qu'on venait acheter.). Bon service avec de bonne explications. Directeur financier, vous donne de bonne explication précise, et s'assure de la compréhension. Demande de crédit approuvé en 3h max. les frais de environ 469$ =plaque(saq), nettoyage intérieur et extérieur( un peut chère,mais bon s'a coût chère de plaquer une auto déjà donc ..) plus, dépôt de 500$ pour réserver la voiture qui dit remboursable( en attente de voir) très satisfait du service, il reste plus qu'a récupérer la voiture, qui vas être inspecté et réparé au besoin.(selon les normes du consommateur ou client) merci ;-)

Susan reed

This was a recall appointment, related to the car's computer system. Everything went well, as always. A real pleasure to deal with the Spinelli staff.

Tom Byrne

As always, fast and courteous service..

jack daniel

this place has horrible service , bought a car in may including a set of wintertires. and now its november . after multiple times trying to get help they still cant figure out whats going on , looks like they dont wanna honner the contract.

Alex D'Amico

Excellent experience. In the last 3 weeks both my daughter and her friend have leased a car from there. Excellent customer service. Joseph is a good man.

mohammad Ali saffari

I really had difficulty at two other previous Mazda dealership, but when I got into Spinelli Mazda, David trembly ( salesman) offered me a good deal base on my needs. It took me half an hour to sign the contract. It was a really good experience. :-)

Jon P

Buying, vehicle delivery, and service department are A1. My sales rep Alex is a true professional, and I was very impressed with him. The car was delivered with a bow, and a Mazda teddy bear for my girlfriend, which I thought was a nice touch. Service department has been great as well.

Jose Felix Zelaya Leiva

Best dealership around

Em M

We had a very good experience with Ivan, who was very helpful and polite. Merci!

Vincent bourgoin

(Translated) Marie aux pieces is an outstanding employee, the service is always 5 stars. The technical service is also excellent, probably the best Mazda dealer for customer service. (Original) Marie aux pieces est une employée hors pair, le service est toujours 5 etoiles . Le service technique est aussi excellent probablement le meilleur concessionaire Mazda pour le service a la clientèle.

Nirmal Raju

My first new car purchase and I regret buying it here even though I love the car. The salesman gave misleading information about being able to refinance the car later after I got my Permanent SIN and spoke as if I can cut down back on my interest rate after that but that was just a false statement. They had played with the numbers as offering more value for my used car but had also removed my Mazda student discount(after submitting my certificate) and there was a negative price in the credits section hence increasing the total. I am fine with this as I got the equivalent of the student discount but the offer initially seemed like it was much better than what it actually was by moving numbers around. Still that statement about the refinancing was what made me buy the car at the time I did and now I have to live with paying the interest for this mistake. Will never consider the dealership for me or my friends ever again Edit: Just realized there was a reply. I appreciate the sales manager calling me but I clarify there was no fixing it. I have attached an image of the contract. They offered as if improving the value of trade-in but cut of my student discount and what I mistook as a discount of -993 was in-fact adding to the value and actually increasing the Price. My fault for not doing the arithmetics or noticing the double negative. Did not expect a shady deal (no deal at all presented as a valuable deal) along with the lie about refinancing later. Terrible work ethic and intentions to make a sale.

Félix Doyon

So annoying, if you take an appointment to change your tires, at the next season they automatically assign you an other appointment and leave you a message to confirm it. Not just a gently reminder, they pick the date and time of the appointment. Who are you to give randomly appointments without any desire from the customer? Very unprofessional

Mehdi Jouhri

I was looking for a used CRV Touring and i had the pleasure to deal with Shawn. He gave me an excellent service and took the time to explain to me in details the difference between leasing and buying new or used. In conclusion, i was very happy with the service i received from Spinelli Mazda.

AMARDEEP RATHAUR

VEry bad, boght car last year and now it is fallin apart but the manager of the used said it was in perfect shape and all perfect. stay away they lie and don;t answer the phone. buy from someone else

Claude Roux

Great service. Pay attention to details highlighted by customer. Pro service all the way.

Don Barrett

We took possession of our Madza CX-5 on Tuesday March 17th Our salesman David Tremblay took time to explain all aspects of the vehicle and also made us feel very special insisting that we call any time if we had additional questions. He was very professional and helpful from the time we placed our order until we took delivery.

Gerrard Sherman

Saw a used rx-8 online and decided to go into the store during my lunch break to check it out. salesman was completely lost and did not even know the engine was a rotary engine. kept talking to his manager who seemed uninterested in me being there, so safe to say they dont care and i will not be doing business there. unprofessional and not caring. buy from Gabriel

Mep D

I got my first car at spinelli!! Seeing that it was mi first Mohammed reassured me that I was definitely buying a great car. Service was excellent. Thank you Mohammed excited

Altan Unsal

Ivan was extremely helpful and explained everything throughout the process, very accommodating and amazing!

3C Gallery Fine Arts

What a great shopping experience! I have been thinking to buy a car for a while and was referred by friend to drop by Spinelli Mazda. The sales associate who helped me was very patient and answered all my questions. I definitely recommend everyone to visit Spinelli Mazda and consider them in your next buying/leasing options.

Lucien Larrivée

(Translated) I had rented a 2016 Mazda CX-5 since 08/2015, after driving a 2012 Audi A5 for 4 years. I assure you that I enjoyed driving my CX-5 as much as my Audi and this for $ 300 less per month ..... Last spring, I participated in an event organized by Mazda in Mirabel, where I had the chance to see and try the new red 2017 CX-5, I found this car so beautiful, but considering my 4 year rental contract it was too early to be able to change my vehicle. During a visit for an interview at Spinelli, I was able to exchange as is often possible with Mr. Mariano who is director. He gave me a price for the rental of the red Mazda CX-5 2018 that I loved at Mirabel. I still can't believe it, I took possession of it on March 27. It only costs me a few dollars more per month, but my insurance costs me less and there is no annual fee for the starter, as opposed to $ 75 for my previous one. It is ours that they stayed 17 months on my previous contract. Finally, given the difference in interest rates, the monthly payments were the same on my new vehicle for a rental of 36 months as for 48 months, so I now have a rental contract of only 36 months. I did not hesitate to get involved again with Spinelli, I can testify to the quality of the maintenance service and their professionalism with Amélie and now Emmanuel. (Original) J'avais en location une Mazda CX-5 2016 depuis 08/2015, après avoir conduit une Audi A5 2012 pendant 4 ans. Je vous assure que j'ai apprécié autant la conduite de ma CX-5 que ma Audi et ce pour 300$ de moins par mois..... Le printemps dernier, j'ai participé à un évènement organisé par Mazda à Mirabel, où j'ai eu la chance de voir et d'essayer la nouvelle CX-5 2017 rouge, J'ai trouvé cette auto tellement belle, mais considérant mon contrat de location de 4 ans il était trop tôt pour pouvoir changer mon véhicule. Lors d'une visite pour un entretien chez Spinelli, j'ai pu échanger comme c'est souvent possible avec monsieur Mariano qui est directeur. Il m'a fait un prix pour la location de la mazda CX-5 2018 rouge que j'avais adorée à Mirabel. Je n'en reviens toujours pas, j'en ai pris possession le 27 mars. Ça me coûte seulement quelques dollars de plus par mois, mais mes assurances me coûtent moins chère et il n'y a pas de frais annuels pour le démarreur contairement aux 75$ pour mon précédent. Il est à notre qu'ils restaient 17 mois à mon contrat précédent. Finalement, compte tenu de la différence des taux d'intérêts, les mensualités étaient les mêmes sur mon nouveau véhicule pour une location de 36 mois que de 48 mois, j'ai donc maintenant un contrat de location de 36 mois seulement. Je n'ai pas hésité à m'engager à nouveau avec Spinelli, je peux témoigner de la qualité du service d'entretien et de leur professionnalisme avec Amélie et maintenant Emmanuel.

munira ahmd

(Translated) well appreciated the service offered by Kamren the seller, he welcomed me very well and he helped me make my choice !! Thanks again! (Original) bien apprécié le service offer par Kamren le vendeur, il m'a très bien accueilli et il m'a aider a faire mon choix!! Merci encore!

Sam Tharani

Excellent service

hubert jauvin

(Translated) I just had an enriched experience acquiring a new car (Mazda3 GS 2016) thanks to David Tremblay, who took care of all the little details, paperwork and hassle. Everything was settled quickly, and David kept me informed of all the steps. It was very appreciated. I will recommend to all my friends! (Original) Je viens de vivre une expérience enrichie d'acquisition de nouvelle voiture (Mazda3 GS 2016) grâce à David Tremblay, qui a pris soin de tous les petits détails, papiers et tracas. Tout a été réglé rapidement, et David m'a tenu informé de toutes les étapes. Ce fut très apprécié. Je recommanderai à tous mes amis !

Yunji Lee

My mother had a recall for her CX-5 so I accompanied her. The lady at the garage counter was very very nice. She explained to us what the recall was about in a non-technical language we'd understand. The car was fixed quickly and we got no problem afterwards.

Math R

Waited more than 3 hours without the job done. Asked before I booked to make sure wait time would not be to long. They are using booking centers that tell you lies. Not coming back as a client there. THEY FORGOT THE CAR AND DID NOT DO ANYTHING. Mariano the general manager was not really helpful in sorting out this situation. He asked me to leave the car and come back later. Mariano maybe you should have proposed to do the job on the spot ? Maybe an oil change is not enough profitable for them or maybe everything is great until they screw up. -------------------- Update : Spinelli Mazda as mentioned he proposed I let the car there and grab it tonight. Yes he proposed a courtesy car but at the end I would have to come back to your garage ( on my time again). Why you didn't do the job on the spot instead? Would have taken max 30 min. Also, NO he didn't mention to 'generously' drop of my car.

Tanji from tech support

(Translated) Super dealer! After taking possession of my new car, I had no problems with it. The Sales Manager lived up to the Spinelli name and looked after me to keep his customer happy! Thank you for everything! I directly recommend this garage for the purchase of your vehicle (Original) Super concessionnaire! Après la prise de possession de ma nouvelle voiture, j'ai eu aucune problèmes avec celle-ci. Le directeur des ventes a été à la hauteur du nom de Spinelli et s’est occupé de moi pour que son client soit heureux! Merci pour tout! Je recommande sans détour ce garage pour l’achat de votre vehicule

Mathieu Major

If you are looking to buy a used vehicles You should buy it anywhere else on the planet. Once your chek his cashed you are dead to them. Here’s my story: Bought a 2013 bmw X3 from Spinelli Mazda Lachine. Purchased the vehicle end of August 2017 80, xxx km paid 29k for the car taxes included. December 28 2017 90, xxx km motor was seized. Cost of the engine was 21k + taxes Warranty on used vehicules his 1600km or 30 days. You might say I got a bad luck with the engine ... here’s other facts : Inspection paper work looked like it was done in 25 seconds Car was supposed to get bumper repainted at the purchase but only got touch ups. Mags were supposed to get touch ups done and they did not. Sallesman told me there were no more money in the deal ????‍♂️ I was told by a BMW certified mechanics that all my alerts were rested but nothing was done ... Their was no windshield washer in the car and a sloppy carwash. Overall terrible experience, if I could put -5* rating if I could. Feel free to email me for proofs and details First negative rating on google in my life. They need to be exposed!!

Sasha Rossi

(Translated) Super welcoming employees. Excellent customer service from start to finish. I am very satisfied to have bought my car at Spinelli Mazda. I will recommend it to those around me. Thanks to the whole team! (Original) Employés super acceuillants. Service à la clientèle excellent du début à la fin. Je suis très satisfait d'avoir acheté ma voiture chez Spinelli Mazda. Je le conseillerai à mon entourage. Merci à toute l'équipe!

Denis Lussier

Mazda dealership, good place to do maintenance on your Mazda. They offer a shuttle to your home and back to get your car (check with them to verify you are in the service area of the shuttle). They have a small coffee shop ( coffee is free if your waiting for while they are doing maintenance on your car). Being a dealership, prices are more expensive then other places but they do a good job and give a good customer service.

Kelvin Elias

Best service I’ve ever had especially because I’m a new car owner for the first time and the service Mister Antoine Rodrigues provided was the most helpful and accommodating service for my first car, I totally recommend Mr Antoine for any of your car needs at spinelli Mazda their service is on point and they care for their customers!! Thanks Antoine for sure on my next car I’ll come visit you again no hesitation I’m happy with my new Nissan Sentra Gracias !!! For anybody who also speaks Spanish he does know Perfect Spanish he’s amazing and very polite

Juan Diego Parra

Super bon service

Atif Godil

Watch out for the bait & switch in the used car sales. They put up ads online with low prices, and even if you call them they will say the car is in stock. When you show, the first thing they do is tell you 'that' car is out and we have a similar model (this one was over $2,000 more than the advertised price). When I complained, it wasn't the salesman's fault as he doesn't "update the website". Then eventually showed me the car that was advertised, but it had more kms and didn't have a rooftop like the ad mentioned. When I called them out on it, they said it was a mistake and the manager asked the salesman to update the site. LOL! Minutes ago, they had said the salesman doesn't update the website! UGH! Waste of time.

roger nadeau

(Translated) very well served and smile mrs hawa and mrs yve to all those who need a used car roger and annie nadeau thank you good job (Original) tres bien servi et sourient mrs hawa et mrs yve a toutes ceux qui ons besoin une auto occasion roger et annie nadeau merci bon travail

Ping Wang

Thank you very much my salesperson, Ivan Ortiz. He is nice, professional and patient. I bought a car that suits my needs and I am very satisfied. thanks

Nathalie Michaud

(Translated) Warm welcome by Alexandre and William, excellent service, sound advice and attentive to needs. Very nice experience. I recommend without hesitation! (Original) Accueil chaleureux par Alexandre et William, excellent service, conseils judicieux et à l'écoute des besoins. Très belle expérience. Je recommande sans hésitation !

Steeve Côté

(Translated) Excellent service received on recent rental of my new car. Beyond the price obtained, which was better than that of my usual Mazda dealership, I appreciated the transparency and honesty of the interaction with the Spinelli Mazda group. (Original) Excellent service reçu lors de la récente location de ma nouvelle voiture. Au delà du prix obtenu qui était meilleur que celui fait mon concessionnaire Mazda habituel, j'ai apprécié la transparence et l'honnêteté de l'interaction avec le groupe Spinelli Mazda.

Shadow Baker

(Translated) Excellent customer service! (Original) Excellent service à la clientèle!

Phil Cardinal

I just bought a brand new 2019 CX-5 GS from Spinelli Mazda and I love it. Mariano and his team were so nice and professional throughout the whole process. No pressure sales and were happy to answer all of my questions. Looking forward to doing all my car purchases from Spinelli Mazda in the future.

Dani Blaga

The sales man really tried to rip us off .last visit for sure Will try Mazda Gabriel, Albi Mazda some more honest places

Vincent Cugno

Service always excellent !

J L

(Translated) Worst dealer experience ever. No respect for the customer! (Original) La pire expérience chez un concessionnaire à vie. Aucun respect du client!

Robert Mark

Good stuff good prices 5 stars; ))

Sebastien Kabbani

Serviced my 2010 Mazda 3 at Spinelli Mazda for years and I have nothing bad to say. They took good care of me and their new location is great. I don't own the car anymore but when I consider buying a new Mazda I will definetely go back to Spinelli.

Phil C

I brought my car in for a warranty repair and the service advisor Amelie was very warm and welcoming. The work was done professionally and on time. I also had my car washed and the wash was done to perfection. Highly recommend Spinelli Mazda.

Pratt Memnon

(Translated) Excellent address for repairs and not for buying a vehicle. (Original) Excellente adresse pour des réparations et non pour acheter un véhicule.

Béa Rivest

(Translated) They wanted to give me an Rv with a used sales dir. the latter was to call me back. I never ever had a return. I would have traveled for 2 hours for nothing! Car sold !! What a lack of respect. No professionalism! I will never go to your place, neither use nor new - and my friends ditto. If there were zero stars I would put it. (Original) On a voulu me donner Rv avec un Dir des ventes usagées. ce dernier devait me rappeler. Je n'ai jamais au grand jamais eu de retour. Je me serais déplacé pour rien 2 heures ! Car auto vendu !! Quel manque de respect. Aucun professionnalisme ! Jamais je n'irai chez vous, ni use ni new -- et mes ami-es idem. S'il y avait zéro étoile je le mettrais.

Eric Dumont

Had a great experience with this dealer. Patrick is a newer salesman but he knew his stuff and was very helpful! I would reccomend this dealer to anyone and im in love with my new cx-5

Arteya Alexis

I have been dealing with the Spinelli group since 1999, and I have always felt like a valued customer, but last night I did not. I wanted to purchase my car because my end of lease was coming up in some days. I spoke to a financial rep the week before to get my balance owed and to inquire about purchasing an extended warranty. I got the info and I asked if I had to make an appointment and I was told no. He gave me his hours and I told him that I would come in the following week with a cheque. I get to the dealership at 6 and I'm immediately told that the person I have to see was alone and it was very busy. I asked if it would be a long wait and I'm told about a 20 min. wait. After an hour, I'm told another 20 minutes. I don't know why they didn't tell me right away to come back another day. It is not easy for me to get to this dealership and I do not live close by. After investing more than 2 hours waiting (stupid me!) and noticing 2 couples going in before my I had to raise a stink. I'm told that those people had appointments! Hey! I've been waiting hours here! Why was I not given an appointment when I asked about making one the week before?! I was not going to leave without my contract after investing all that wait time. The people working there were not disrespectful per se, but I'm wondering if I was not a single, visible minority female, would I have been treated differently. Anyways, I don't have to deal with these people anymore.

Guillaume F. Rancourt

(Translated) Very good service by Mr. Joseph Kamel to advise me according to my needs. I recommend to everyone (Original) Très bon service par M. Joseph Kamel pour me conseiller selon mes besoins. Je recommande à tous

Jaskirat Sohi

Worst car buying experience ever. I bought used car last year and trade in my car. They gave me higher interest rates compared to market which i realized afterwards. Gave me hard time to pay me for my trade-in car. Later when I tried to reach out someone to find due services on my new car (such as transmission service) I got no response. The person I was dealing with during buying car has ZERO information about cars and he was tracking everything back to his manager and manager was too rude, start explaining me rules.

Patrick Dupré

(Translated) Courteous, helpful. (Original) Courtois.serviable.

Ricardo Seales

Good

Haim D

Dishonest dealership! horrible service! they say things to their clients and then turn around and stab you in the back once you sign the lease. the salesman sat there and denied all the lies he said! BUYER BEWARE, STAY AWAY!

Bruno G.

I just bought a brand new 2016 CX 5 at Spinelli Mazda: my salesman David Tremblay was just great in making sure that the car was prepared and delivered on the schedule date with all the extras I had requested (winter tires mounted on steel rim, mud flaps, cargo tray, standard Protex paint protection). When I came to get the car, all of the paper work was ready to sign including the extended warranty I bought from Mathieu (the finance advisor). David then took the time to show me all of the main features of the car with hands on explanation before leaving the dealership (the 2016 entertainment system is very nice and quite a step up from 2015 - check it out). The delivery of my Mazda CX 5 was by far the best one I ever experienced (previous owner of a VW Golf, Saturn SL, and Honda Accord). As for the car, it just drives perfectly - I could not be more satisfied. Thank you very much Spinelli Mazda, and special thanks to David & Mathieu for the easy going purchasing experience.

Aaron Stone

Great car but the most horrible buying experience I've ever gone through. No one seems to have a clue what they're doing there, the different departments communication with one another is poor and every time something went wrong they would blame someone else. The amount of times I had to go in there because of their lack of organisation was ridiculous. After I put a deposit on the car to secure it, I explained I would need a few weeks to get the money over from Australia. I received a call from them nearly everyday asking where the money was. The amount of times they called me bordered on harassment and the amount of people I had to explain the situation to was outrageous. Then when I went in to pay for the car, the fuel card that came with it wasn't ready because they made a mistake and I had to go all the way back there again a week later. High level of incompetence. When I would ring to ask about licencing and a few other things I would get two to three different answers over several calls. The salesman really had no clue. When I asked if they could do something for me for all the hassle they'd put me through they just simply said NO. Now I've just found out the winter tires they gave me with the car (already on rims) don't fit. I called to see what they'd do for me and I was told the tires were included but the rims were a bonus so it's not their problem. Again, atrocious service. If you're going to give a customer something at least make sure it fits on the car you're selling. Excuse after excuse with this dealership. Steer clear.

Clarissa Monteverde

Great service!! Highly recommended!! Antoine gave us the best attention, he is really great!! He took the time to offer us all the options available and explain all the differences. Also, explain on how everything works in the car. Next car we buy will be in Spinelli Mazda with him!!

Adrian Chu

Not good

Armandeep Singh

bought a use toyota corola last summer, told it was it great hape but it is not. very bad service must avoid

Danny F.

(Translated) Very good service. I am completely satisfied with my car purchase. The seller Mr. Tiberiu has shown a lot of transparency, courtesy and with a great desire to give me satisfaction. Mr Michon explained the guarantee plans to me very well and in the end I was even able to have my car the same day. Super competent people. I highly recommend this company. (Original) Très bon service . Je suis entièrement satisfait de mon achat de voiture . Le vendeur M. Tiberiu a fait preuve de beaucoup de transparence , courtoisie et avec un grand désir de me donner satisfaction . M.Michon m'a super bien expliqué les plans de garanties et au final j'ai même pu avoir mon auto la journée même . Des gens super compétents . Je recommande fortement cette entreprise .

X DD

I had a fantastic purchase experience at Spinelli Mazda! I highly recommend visiting them if you're looking for a car! Thank you very much, Mr. Tiberiu Budrean, for the exceptional service!

Georgette Haddad

Sales people were very patient and understanding, not pushy in the least! Greater understanding and explanations in the financial department. All-in-all, a fantastic experience!

rudy rudy

(Translated) Very bad service !! Arrogant and liar the director of used vehicles M Gabriel! I went to a Spinelli group dealership to have no problem with my car. I paid $ 6,800 for a CRV 2003 a week ago because I do not have the time to spend my time in a garage. Now the AC does not work, the brakes on 4 wheels are to change, the catalyst has just broken .... All in 5 days! So over 2000 $ of repair .... Congratulations to you Mr. Gabriel Petrulia to break the reputation of your dealer (Original) Très mauvais service !! Arrogant et menteur le directeur des vehicules d occasion M Gabriel ! Je suis aller à un concessionnaire du groupe Spinelli pour pas avoir de probleme avec ma voiture . J ai payer 6800$ pour une CRV 2003 il y a 1 semaine car je n ai pas le temp de passer mon temp dans un garage . Maintenant le AC ne fonctionne pas , les freins au 4 roues sont à changer , le catalyseur vient de brisé .... Tout ça en 5 jours ! Donc plus de 2000$ de reparation .... Bravo à vous M Gabriel Petrulia pour briser la réputation de votre concessionnaire

Shawn Tettamanti

(Translated) a super friendly team who did everything to make my girl feel comfortable with her purchase and we have no regrets! (Original) un équipe super sympathique qui on tout fait pour que ma blonde se sente a l aise avec son achat et on a aucun regret!!!

Nadir R

(Translated) The service from Mr Kamel from Spinelli Mazda is impeccable. He listens to the customer, he answered all our questions and the delivery of the vehicle went very well. I really recommend this dealer to you! (Original) Le service de Mr Kamel de chez Spinelli Mazda est impeccable. Il est à l'écoute du client, il a répondu à toutes nos questions et la livraison du véhicule s'est très bien passé. Je vous recommande vraiment ce concessionnaire !

Bryan Adams

No.

Mathieu Goupil

Excellent service from Spinelli Mazda! Our sales representative, Joseph, took the time to describe in details all the features of the SUV, and made himself available for any follow-up questions. We took delivery of our new CX-5 at the specified time, all the extra work was completed (rust-proofing and Sherlock tagging) and the delivered CX-5 was exactly as described. All in all, a very positive experience!

Jag Shastry

Excellent service..but u have to pay for the coffee while you wait

Manon Simard

(Translated) This is where we bought our car always a good service (Original) C'est à cet endroit qu'on a acheté notre voiture toujours un bon service

Igor Shlikov

Thank you very much for the excellent service As always Amelie at front desk is very friendly, professional and efficient Amazing results of service, I will come back to service Spinelly Mazda with pleasure

zion benarroch

I had a very unpleasant experience at spinelli mazda. I leased a mazda 3gs and i was told that my car would include certain features which it doesn't have. I was also told to give a $500 deposit to hold the deal because i was unsure whether i wanted the car or not and then i would get the money back once i get the car. On top of that i was told that when i first come in to get the car i will have to pay for the first payment and i would have to pay for the plates (which came out to roughly $300 according to the sales rep). When i came to pick up the car the plates and first payment ended up being $500, they used my 500 dollars as a down payment on the car when i clearly said 0 down and refused to give it back to me. I signed for the car (which was a mistake) and i went back a few days later to get my money back and ask why my car doesn't have the features i was told it would have and i was treated in the most disgusting way possible. The sales rep basically denied everything he had originally said and told me that "I should go bitching to them". I was also kicked out of the Sales managers office and they refused to give me back my 500 dollars. This was the worst experience i have ever had in a buying process. The people at this branch clearly do not understand the concept of customer satisfaction, this is the last time i will deal with this dealership. Very Very unhappy.

mathieu canuel

Excellent experience. I couldn't be more satisfied with the service Antoine provided me with, he really treats you like family! Thank you Antoine and thank you Mazda Spinelli for the wonderful vehicle.

Dushyant Kheddoo

I bought my new Mazda 3 Sport at Spinelli Mazda. It was a pleasure dealing with Mr. Jovan Lopicic. He is very kind and helpful. He is different from other salespersons I have met. He has got that human touch, which I really appreciate. He really helped me finding the right car. I also got a very good deal from them. It was a great experience.

Philip Goyer

If zero Stars was an option I'd give it a -5 star very poor service, dishonest sales tactics and zero respect for safety. When I tried to reselve issues, contacted manager general manger and even went higher then him after a month of back and forth and going to dealership for a problem they fixed twice ( that should if been fixed in first place) I still have problems with the vehicle that they refuse to fix, that was supposed to be fixed. I am still extremely disappointed and wouldn't even expect this kind of service from a small used lot. They still take zero accountability for what they did.... Big Zero, would not recommend any Spinelli dealership to anyone for the way the dealt with this situation.

GINA CLOUTIER

I luved my experience at Spinelli Mazda Lachine, I have just traded in a 2014 Mazda 3 GX Model for a 2016 CX 3 model. My salesman is David Tremblay, and I was more than satisfied with his service because he is very professional, he puts his customers at easy, he is honest, straightforward, he works for us the customers, and he is very curtious (I had a very bad experience with Mazda Chateauguay, therefore when coming to Spinelli Mazda in Lachine I had reserves and was very cautious), but David Tremblay with his professionalism knew how to gain my confidence back, and put me at easy. Spinelli Mazda Lachine is now my new car dealer, and will keep my business for a very long while to come. Thank you. Gina Cloutier

Claudia Chin

Antoine was very patient while explaining & helping me select the best Mazda model for my needs & budget.

François Dion

(Translated) More than usual sales service. I had an appointment yet confirmed this Saturday and we decided to cancel it without notifying me. I moved unnecessarily. I hope I have not been served by the seller of the month. (Original) Service aux ventes plus qu'ordinaire. J'avais un rendez-vous pourtant confirmé ce samedi et on a décidé de l'annuler sans m'en avertir. Je me suis déplacé inutilement. J'espère que je n'ai pas été servi par le vendeur du mois.

Jean-Christophe Lachapelle

All I can say is wow! I went at Spinelli after having more than ordinary experience at two other Mazda dealership. My sales rep ( Alex Bihour ) gave me an amazing service! The transaction went smooth without any pressure and being honnest with me! At the delivery he made the complete tour of my new vehicle, adjust the sound system, hooked up my phone to the bluetooth, I couldn't asked for a better service from him! Even if they had a little issue with the delivery of my vehicle at they're location, they managed to find one locally and still delivered my car on the date we agreed in the first place and all that even id they had two days to days to do that! If this is not an awesome service I don't know what this is!

Deb Ludgate

Made buying my first car so easy. All the staff went above and beyond. Thank you all.

Audrey Gosselin

(Translated) I had an incredible service with the sales department, they were able to answer all my questions and expectations. (Original) J'ai eu un service incroyable avec le département des ventes, ils ont su répondre à toutes mes questions et attentes.

johanna acosta

(Translated) The service from Antoine Rodrigues and Javier Echegaray at Spinelli Mazda is impeccable. They listen to the customer, he answered all our questions and the delivery of the vehicle went very well. I really recommend this dealer to you! The customer service was really amazing! 100% recommended! (Original) Le service d’ Antoine Rodrigues et Javier Echegaray chez Spinelli Mazda est impeccable. Ils sont à l'écoute du client, il a répondu à toutes nos questions et la livraison du véhicule s'est très bien passé. Je vous recommande vraiment ce concessionnaire ! The customer service was really amazing! 100 % recommended!

Richard Chen

After I bought a brand new Mazda CX-5, they tried to keep my deposit by saying that they will mail me a cheque. After a month, they still ignored me.

daniel bellefeuille

(Translated) The used vehicle department. After about 5000 km traveled with the vehicle I had to make major repairs on the vehicle. Do not buy from the used vehicle department. They sold me a car with thousands of dollars to repair and of course will not call you back to discuss the situation. (Original) Le département des véhicule d'occasion. Apres environ 5000 km de parcourue avec le véhicule j'ai eu à faire des réparations majeures sur le véhicule. N'achetez pas chez le département des véhicule d'occasion. Ils m'ont vendue une voiture avec des milliers de dollars de réparation à faire et bien sur ne vous rappellerons pas afin de discuter de la situation.

Kevin Le

Not recommended They try to hide extra fees. I find out and drop everything at last minute. But lately, the general manager called me in, and he solved the problem professionally (5 stars for GD). So just be very careful and read well before signing anything

Jean-Sebastien Beuzart

(Translated) *** Unparalleled after-sales service **** My experience at Spinelli Mazda is very satisfactory. Purchase of a certified used vehicle in July 2021. Transparent and courteous purchasing process (Thank you Mr. Tibériu!). A small problem with the front brakes was quickly resolved to my great satisfaction. Mr. Garcia's involvement is to his credit, thank you for the professional follow-up. Without forgetting the outstanding service of Ms. Amelie in the technical department. (Original) ***Service après-vente hors pair**** Mon expérience chez Spinelli Mazda est très satisfaisante. Achat d'un véhicule usagé certifié en Juillet 2021. Processus d'achat transparent et courtois (Merci Mr. Tibériu!). Un petit problème au niveau des freins avant a été vite résolu a ma grande satisfaction. L'implication de Mr. Garcia est tout a son honneur, merci pour le suivi professionnel. Sans oubliez le service hors pair de Mme Amelie au service technique.

Dany Williams

Went to this dealer because they have a REBEL on their lot. Wasn’t able to come to an agreement as far as payment goes (out of my budget), HOWEVER, I was treated very well and had excellent service from the staff. If you are looking to get a new car ,I highly reccomend this dealer. Make sure you talk to Justin, he’s the young guy at the dealer but has a kind heart and will take care of you. Really professional and polite.

Richard Demers

(Translated) Very good service (Original) Très bon service

Loren Castro

(Translated) Extremely disappointing for us never again. We went 160 km to come see the car on Saturday. After seeing it, trying it out and negotiating with the seller we gave the deposit and the seller told us that the car would be ready on Wednesday. Tuesday, we received a call to tell us that everything is fine, the car is ready and to confirm everything for Wednesday evening. Wednesday we moved (160 km) to pick it up. When we arrived, we were informed that the only thing missing was the winter tires. We went to see the car to our surprise some things that needed to be changed were not done. The seller apologized and told us that the car would be Thursday and that they would deliver it to us. Thursday we did not receive a call so we say they were coming. They never arrived or made any calls. Friday morning, we had to call to be told that finally they were already on their way (what would have happened if we were not available?). To finish off, they promised us new carpets (they put a product so that they look new), a full throttle (half empty), mazda sign back (always missing) and a washing in the to remove the smell of cigarrette (not done). In short, it was just nice words. (Original) Extrêmement décevant pour nous plus jamais. Nous avons fait 160 km pour venir voir la voiture samedi. Après l'avoir vu, essayé et des négociations avec le vendeur nous avons donné le dépôt et le vendeur nous a dit que la voiture serait prête mercredi. Mardi, nous avons reçu un appel pour nous dire que tout est beau la voiture est prête et confirmer le tout pour mercredi soir. Mercredi nous nous sommes deplacés (160 km) pour aller la chercher. Quand nous sommes arrivés, on nous a informés que la seule chose qui manquait c'était les pnues d'hiver. Nous sommes aller voir la voiture à notre grande surprise certaines choses qui devaient être changés n'étaient pas fait. Le vendeur s'est excusé et nous a primis que la voiture serait jeudi et qu'ils allaient la livrer chez nous. Jeudi nous n'avons pas reçu d'appel donc on se dit qu'ils allaient venir. Ils ne sont jamais arrivés ni aucune appel. Vendredi matin, nous avons dû appelé pour se faire dire que finalement ils étaient déjà en route (qu'est ce qui serait arrivé si nous n'étions pas disponibles?). Pour bouclé le tout, ils nous ont promis des tapis neuf (ils ont mis un produit pour qu'ils aillent l'air neuf), un plein gaz (moitié vide), signe mazda en arrière (toujour manquand) et un lavage à l'intérieur pour enlever l'odeur de cigarrette (pas fait). Bref, ce fût qur des belles paroles.

Nicolas Tremblay

(Translated) Correct as a dealer. It depends a lot on who we run into (Original) Correct comme concessionnaire. Ça dépend beaucoup sur qui on tombe

Raymond Brochu

(Translated) Good choice of car (Original) Bon choix de voiture

R

Will try to sell you a lot of things that you don't need. Beware! (Air filter change, brake fluid change, seasonal maintenance) Many of the high starred reviews seem fake and entered for a contest, since there's so many 1 star.

A. Szporer

All the staff at Spinelli Mazda were super friendly and helpful. Our salesman Alex, listened to what we wanted and showed us a couple of vehicles that met our requirements. He didn't try to sell us a new vehicle as some other dealerships had done. We test drove the car and purchased it on the spot. The entire sales process was friendly and painless. I had some questions after picking up the car and Alex promptly returned my calls, so after sales service obviously means something at Spinelli Mazda. Kudos to you.

2008pety

Efficient

Vanessa Messina

(Translated) Great service! I love my new car (Original) Super service ! J’adore ma nouvelle voiture

med soussi

(Translated) I made an appointment for a diagnosis and unfortunately they were not able to do it in two hours when I had specified the problem before going to the garage. (Original) J'ai pris un rdv pour un diagnostique et malheureusement ils n'étaient pas capables de le faire en deux heures alors que j'avais spécifié le problème avant de me déplacer au garage.

Nancy Durand

If i could give a zero i would. Walked in to see a Honda Accord they have on their website. While waiting i overheard the manager speaking about me to the salesman in horrible ways. Needless to say i saw the car then left ASAP Women beware! Don't give foolish men like this your service.

Katharine C

Thank you to Mazda Spinelli and to my wonderful sales rep Joseph for my 2014 Mazda 3 GS. You made buying a new car a pleasant and enjoyable experience. Joseph went above and beyond to make sure I had all the information I could have so that I could make a sound and informed decision. He never once made me feel like just a sale. And to me that is the mark of a great sales representative. So thank you again Spinelli and Joseph for making this the easiest decision I've ever made.

Katerina Bogdanov

(Translated) I had great service with Jonathan Smith. He helped me with my brand new Mazda 5 of the year :) (Original) J'ai eu un super service avec Jonathan Smith. Il m'a aider avec ma toute nouvelle Mazda 5 de l'année:)

Александр Захаркин

(Translated) At the beginning of September, I left a wish for a used car. After a week I called to know the car preparation. Agent whose with whom I signed the contract, left the company and car is sold to someone else. A very unpleasant service! (Original) Au début de septembre, j'ai laissé un dêpot pour une voiture usagé. Après une semaine j'ai apellé pour savoir l'était de prèparation de voiture. Agent dont avec qui j'ai signé le contract, quitté la compagnie et voiture est vendu à quelqu'un d'autre. Un service très desagreable!

Barry Tsang

(Translated) Excellent after-sales service, I had a small problem with my vehicle and Mr. Mariano took the time to call me and managed to resolve my problem. I highly recommend Spinelli Mazda! Thanks again, (Original) Excellent service d'après-vente, j'ai eu un petit problème avec mon véhicule et M. Mariano a prit le temps de m'appeler et a réussi de résoudre mon problème. Je recommande fortement Spinelli Mazda! Merci encore,

Mark Fergusson

Horrible Service from sales department. Never coming back

Matthew Watson

Typically I've found that doing business with a car dealership ranks as a highly unenjoyable task but one that is necessary when purchasing a new car. Having gone to several other dealerships in the past I got the impression that many of them simply wanted to have their hand in my pocket the very first moment I walked in. However at Spinelli Mazda I found myself dealing with a staff that was both competent but also welcoming in their approach in catering to my needs. I had looked at other offers I had received and going with Spinelli Mazda was the most sound decision I could make based on the quality of vehicle, pre-sales, and post-sale service.

Neal Lamba

Dealt with Alexandre Bruni - very easy going and professional gentleman to do business with - will hope to do more business in the future with him!

gcdrk

(Translated) Excellent service from Antoine Rodrigues. He took the time to meet me three times and always tried everything to find us the most interesting offer possible. I never felt he had enough of it or anything. He doesn't give a damn about people and his clients and that's why I will highly recommend him while he's around. This is my second vehicle at this dealership and I am glad I chose to return. Ask for Antoine, you can't miss him with his southern French accent :) (Original) Excellent service de la part d'Antoine Rodrigues. Il a pris le temps de me rencontrer trois fois et a toujours tout essayé pour nous trouver l'offre la plus intéressante possible. Je n'ai jamais senti qu'il en avait marre ou quoi que ce soit. Il ne se fout pas des gens et de ses clients et c'est pourquoi je le recommanderai fortement tant qu'il sera là. C'est mon deuxième véhicule chez ce concessionnaire et je suis content d'avoir choisi d'y retourner. Demandez Antoine, vous ne pouvez pas le manquer avec son accent du sud de la France:)

王博

great staff and good service

Bruno Lacombe

Its been a few months and I feel that I should let the world know about this place since another friend had a bad experience and triggered my memory on my own bad experience. It was a sign to take action, here goes; I wanted to purchase a used Toyota that was inspected by Spinelli Mazda Lachine. They claimed it was "Never accidented" and it showed a clean CARPROOF. They needed a 500$ deposit. No problem, it looked clean and had low miles, here take my 500$. I get there 2 days later and bring my mecanic with me. He has 30 years experience and his own shop. He looked at it for two minutes and showed them that it was hit in the front. The paint was not the same color from panel to panel but it was easy to spot from the inside of the engine bay where it was clearly hit. Many loose panels as well missing clips to hold the panels in place. When we approached them, they claimed again that it wasn't accidented and showed us the CARPROOF. So this means one thing. The previous owner fixed the car without claiming it and it didn't show as accidented on the CARPROOF. The worst part is, if they REALLY did inspect the car, they would have taken notice BEFORE putting it for sale on the lot. The sales director kept saying this is the cleanest Camry ever, its not accidented, blah blah blah… Just the worst BS ever even after we showed them. They will say anything to convince YOU into thinking your wrong. We saw right through their lies and demanded the deposit back. They almost didn't want to give it back, we had to fight for it. This place isn't worth your time. They don't car about cars and are in it for the money. They don't have the customers interest at heart and will change their tone in a heartbeat! They are the perfect example of what a "Shady Car Salesman" experience is. Not worth it , very BAD, BAD BAD! Keep away... My Reply > Why would I want to spend more time discussing with you my bad experience. Enough time was wasted here. This is what reviews are for. Shape up or ship out!!

James Zat

(Translated) Impeccable service, exceptional! Forget the competition, go to Spinelli ???? (Original) Service sans reproche, exceptionnel ! Oublié la compétition, allez chez Spinelli ????

Serge Langevin

(Translated) This is my first experience with Mazda Spinelli and I am satisfied with the service and especially the professional sales consultant Mohammed Sami. Thank you! (Original) C'est ma première expérience avec Mazda Spinelli et je suis satisfait du service et surtout du professionnaliste du conseiller au ventes Mohammed Sami .Merci !

Christiane Laframboise

I was very satisfied with our sales representative, Ivan Ortiz. He was courteous and efficient. He took action on our inquiries and requests. He made us feel like a valued customer. There was no pressure to take any extended packages but each one was carefully and clearly explained. We appreciate the professionalism.

Marie-Pier Paquette

(Translated) Inadequate service, online shopping system not to be used. "Save time, prepare your express visit." We have wasted more time than we have gained, in addition to having to start the process all over again. Online chat, we mention that a vehicle X is available for the purchase (besides the chat service was laborious, long response time even if I answered immediately). The employee mentions that we will receive a call by the end of the evening to begin the purchase process . No return from them. We use the online system pay the deposit of $ 500 to reserve the vehicle X. We receive an email "Congratulations your car X will be in your garage soon". Mention of a call to come within 24 hours for possession. No return for the 2nd time. We call to be told that Auto X has finally been sold since Saturday and that they don't know if they can refund our $ 500 deposit which he will check barely understands our request. Have to call again. Let's talk to the CEO. We confirm that we will be reimbursed within 48 hours. Tells us that this is a new system. Let us understand this reality, but it is inappropriate to require a deposit for a product which is not available and which was awaiting financing therefore reserved for someone else. If a program is not ready to be launched in full functionality, it should not be used. In addition, an employee confirmed to us that the automobile was available. Let's ask who will process our request since no one has taken our name ... He didn't ask for our name a second time ... Plus, the automobile is still online. I will make a modification within 48 hours to indicate if the refund has been made or not. (Original) Service non adéquat, système d'achat en ligne à ne pas utiliser. ''Sauvez du temps, préparez votre visite express". Nous avons perdu + de temps que nous en avons gagné, en plus de devoir reprendre le processus à zéro . Clavardage en ligne, nous mentionne qu'un véhicule X est disponible pour l'achat (d'ailleurs le service de clavardage était laborieux délai de réponse importante même si je répondais dans l'immédiat). L’employée mentionne que nous allons recevoir un appel d'ici la fin de la soirée pour débuter le processus d'achat. Aucun retour de leur part. Nous utilisons le système en ligne payons le dépôt de 500$ pour réserver le véhicule X. Nous recevons un courriel ''Félicitations votre auto X sera bientôt dans votre garage". Mention d’un appel à venir dans les 24h pour la prise de possession. Aucun retour pour la 2e fois. Nous téléphonons pour nous faire dire que l'auto X est finalement vendue depuis samedi et qu'ils ne savent pas s'ils peuvent nous rembourser notre dépôt de 500 $ qu'il vérifiera ne comprend à peine notre demande. Devons téléphoner de nouveau. Parlons au directeur général. Nous confirme que nous serons remboursés dans un délai de 48h. Nous indique que c'est un nouveau système. Comprenons cette réalité, mais il est inadéquat d'exiger un dépôt pour un produit qui n'est pas disponible et qui était en attente de financement donc réservé à quelqu'un d'autre. Si un programme n'est pas prêt à être lancé dans toutes ses fonctionnalités, il ne devrait pas être utilisé. De plus, une employée nous a confirmé que l'automobile était disponible. Questionnons qui traitera notre demande puisque personne n'a pris notre nom... nommes qu'il le traitera. Il n'a pas demandé notre nom une deuxième fois… De plus, l’automobile est encore en ligne. Je ferais une modification d'ici 48h pour indiquer si le remboursement a été fait ou non.

bruno boeira

Very professional! Everything went really smoothly. Javier took the time to find a car that suited both my needs and budget! Yves explained and helped me out with all financial aspects and got all documentation ready for me very efficiently! Finally Mohammed was very professional and helpful on the day I had to get my car! I highly recommend it going to Spinelli Mazda at this location to buy your first or next car!

Jean-Denis Paquette

(Translated) Very well (Original) Très bien

Ken Rou

I normally don't write reviews but I felt I had to get the word out, Antoine's service is Top Notch! Rare to see nowdays! I truly see that Antoine is honest and really wants his customers to be satisfied:) P.S. "Not the typical car salesman!" I would definitely highly recommend Antoine to family and friends looking to buy a car. Spinelli manager Mariano went above and beyond to make sure I was a happy customer as the car I bought didn't work for me so they said without hesitation to return the car and they lent me different models of vehicles until I found the perfect car for my needs. Antoine and Mariano were always patient and accommodating, Amazing Service! Kenny

Julien Hebert Martineau

(Translated) We greatly appreciated our experience with Antoine Rodrigues. Friendly, attentive and professional, he was certainly one of the factors that tipped the scales in favor of a Mazda product. (Original) Nous avons énormément apprécié notre expérience avec Antoine Rodrigues. Amical, attentif et professionnel, il fait assurément partie des facteurs ayant fait pencher la balance en faveur d'un produit Mazda.